LG TV Reviews

My paycheck is direct deposited on Fridays. But I won't have any money because of these double charges, which left my checking account to negative 688 dollars. I have no money for gas to get to work next week, and no money to buy food for my kids, not a dime to my name. Dell said it would be approximately 30 business days before I receive my "refund". But it isn’t a refund because I never placed 2 orders for 2 TVs of the same kind. I only placed 1 order for 1 TV.

The service people came out 10 days later. After looking at it, they determined it needed to be taken to their shop to wait for the parts from LG. It was the motherboard that was bad. Five weeks later, my TV was returned. Working but dirty. Last week, Oct. 2011, same problem happened: Black screen, sound on and red power flashing. I can't, for the life of me, find that same LG number so I called the generic LG customer service. What a ** joke. Six days, still no information. They gave me a case number, but nothing else. They claimed that they were waiting on my original receipt, which was faxed to them 3 times, twice by my retailer.

After calling again today and being on hold for over 15 minutes, being told "out of warranty", they are useless. "Mario" informed me that I should purchase a new LG product and buy an extended warranty next time. I figured that the original cost of my TV investment would get me at least 5+ years of a good TV and not consistent problems. I had a local service center assess the TV and I was told it would probably be about $500+ to repair. Albeit, we are back to using a 22-year old 37" Toshiba box/console TV which still works! I will never ever buy another LG product. This is ridiculous!

I recently moved to Florida in July of this year and I also purchased the extended warranty from PC Richards at the time, but they kindly told me I am not covered. So I called LG because the TV was not performing its basic functions, such as powering on and off or adjusting the volume. They told me that I was not covered by their extended warranty because I purchased the stores extended warranty. That's what I really didn't get because I faxed them over my receipt and agreement that states I have to be within their servicing area, which I wasn't. They then came to what they thought was a good conclusion. They would pay for the labor but I have to pay for the parts. If I would have known, I would have not purchased a $1400 TV!

Within a few months, there was a loud "pop" and no picture. We called Best Buy, a repairman was sent, and the TV was fixed.

On 9/2/11, the "pop" happened again. Same exact problem, only now we are not under warranty. Customer service says there is nothing they can do.

I searched online for a solution, only to find there are many other incidents with this exact same TV. I expect a $1,800 car to die in 5 years or less, but a $1,800 TV should last a bit longer. I just sold a B/W TV, that worked perfectly, which was 30 years old!

After two years, the remote control would no longer work. I didn't want to spend money to repair it, so we lived with manual "turn on and off". However, last night, the screen went completely black. Audio is still present, but absolutely no picture!

After reading complaints on CNET, it appears that many other people are having the same problem with this particular model. The purchase price for LG 42PC3D was $1449 (we kept the receipt). For that amount of money, you'd think it would last more than four years.

We will not buy another LG product.

After looking on internet, I see MANY people have the same problem. LG's customer service agreed to fix my TV for (Shipping both ways $100, LG testing $119 and parts and labor which amount to about $500). I have purchased a new TV and have lost the $750 that my kids paid for the LG TV.

I got home yesterday and was watching a program with the kids, and all of a sudden the screen just blacked out but there was still voice. I thought maybe the scart lead had removed out a bit so I pushed it back in. And, still under shock, nothing happened. I switched the TV off and on but still the same condition. I removed the socket from the wall and left the TV for a while then plugged it back in but same thing.

I went online to look for a solution then, to my greatest shock, I found out that LG had these defects. I called customer service and the lady at the other end said all engineers were busy so she took my details and said someone would call me back before 8:00 PM.

But did they call back? I called first thing the next morning. The dude at the other end said they do not have any record about my call. But anyway he came up with the same old warranty **. I told him the Sony TV in my bedroom was the one I had been using for 2 years before I bought the LG (little garbage) I do not have extended warranty on it, yet it’s still working as new. I asked him, “Are big brand name TV like LG meant to have you sell/use it by date of 1 and ½ years or what?” Boy...LG.

Please do stay away from them. I'll make sure they replace this big for nothing box on my wall here!

I purchased a warranty with Circuit City but it expired and I am out a TV, which I paid over 1500 dollars.

We did not install it until April 2011 as our old unit was still working. The unit did not appear to be working properly as it cooled very well, however, the compressor went on and off every 30 seconds once it reaches its cool temperature of 78 degrees. It would stay off for approximately 30-120 seconds and then will be back on for approximately the same amount of time. I was concerned with the amount of energy that was being used.

We called for service and a man came out and checked it out, he was from A&E Factory Service and he said he was sent by LG. The man was very thorough, however, the problem was determined as not a problem. Well in April of 2010, with my old unit, my electric bill was $67.32 and in April of 2011 it jumped to $139.61, for May 2010 it was $78.71 and for May 2011 it came up to $150.85. Meanwhile the June 2010 bill was $104 and June 2011 it went up to $174.00. This month was the worst jump from $98.32 in July of 2010 to $261.43 this year. I am wondering if this is what you call energy efficient? Do we need to junk this unit with a 5 year warranty on it and get another brand or do you have a suggestion? At the rate it's going we can buy another unit and make up the cost in less than 6 months.

Needless to say we are very dissatisfied with this unit. We were looking forward to purchasing other LG appliances in the future but now we are quite unsure.

Thank you for your attention and any suggestions that you might be able to offer.

My monitor is a distance from my computer, so a long VGA cable caused ghosting, it is inferior resulting in a worse picture. I ended up buying a long HDMI cable that gave me no signal, a long VGA cable that gave me ghosting and a DVI to HDMI adapter that gave me no signal. I also tried many software tweaks to no avail. I'm reluctant to return this monitor, because you no longer make the model I purchased and don't have a comparable model with DVI. So, I'm stuck with something that doesn't work. I want the monitor I bought!

After 5 days I contacted your customer care. They have given me a number and asked me to call that number for further queries. I made a call to that number and said give me the replacement because it’s not acceptable within one month. But that person answered properly. He said, “Whatever you can do, do it; we don't care about that. This will happen in LG you have to adjust.” He very roughly spoke to me. I am very disappointed with that.

Today (14/12/10), I made a call to your customer care (**) but your executive said there is no complaint registration showing in your name. I was wondering, without solving the problem, how can my complaint gone from your system? Now I want the replacement for my TV because an entire sensor unit is not working. It is not a small problem within one month. I am wondering why such a big company is having this kind of customer care and product quality. I am very sorry to say this, but it’s true. So please give me the replacement as soon as possible.

I bought LG LCD TV 4 years ago. For 4 years there is no any customer misuse on it. One week ago, TV started to have black screen after 5 minutes then it is switched on. We called service and they took it to figure it out whats was wrong, then they sad, they have to change screen which almost costs same as with its sale price.

We could not understand how a TV can be perish in 4 years. Does LG makes a TV can work for just 4 years? unfortunately, in Turkey LG customer service hang up the phone with telling the warranty is done, and they can't do anything, we have to pay what ever is that. Should we just feel we are so unlucky that we bought this TV, it was expensive one and now nobody can help us?

After contacting Sears and speaking with them, they informed me that they do not put the model numbers on there receipt and if they had any questions they can contact them and they will confirm anything they need. They also advised me to speak to a supervisor. I spoke to an LG supervisor and she told me that I didn't pay enough for the TV and they would not extend the warranty. It is appalling that a company like LG would not cover their item because they didn't feel like I paid enough for the unit.

Yesterday (6/28), I decided enough was enough and I was going to get this problem solved. I got online to the LG website and opted for a "chat" session with one of their agents, Pablo, which lasted from 10:24 to 10:55. Unfortunately, because of the size of the set, the company is requiring me to package the set up (?) and send it to their factory in Huntsville, AL. I advised the agent that when I had purchased the extended warranty program at Best Buy, I was advised that if I ever had a problem, I would not have to take the set anywhere. He told me that was not company policy and if I wanted them to "look" at the TV, I would have to ship it to AL.

I then called the 800 number and told the agent I wanted to speak to a supervisor, but it took her 10 minutes to "get some preliminary information." I was then transferred to a supervisor who told me the same stuff. I then asked to speak to someone with some authority who could get this problem fixed. I was transferred to their corporate offices and was put on hold, and as far as I know, am still on hold. I never talked to anyone. Of course, the minute I mention that a digital cable box is attached to the TV, I am told the problem is with the cable box, but I then point out that the problem preceded the cable box, so that theory doesn't hold water. They still want to blame it on the cable box. The biggest problem here is that I upgraded my TV(s) (yes, I bought 2 different TVs that day), and this TV is used exclusively by my husband. At this point, I would like someone to tell me I can take this model back to the store and opt for another one.

24.12.09: TV played for 30 minutes before it went off, each station would only play for 30 seconds. Next day, the same as 24th. On the 26th, still the same. LG closed for Christmas. It was on for 1 hour then no signal on the 28th. Turned it back on in the evening for 2 hours and then no signal again. Rang LG spoke with John n the 29th and he then transferred to Mac. Now I have to buy a variable amplifier, highest amplification, and splitter for wall socket. Turned it on for 1 hour at 7 pm, then no signal.

At 8.45 am, it played for 15 minutes then no signal. At 9.05 am, I rang LG and spoke with Mac who repeated the information on using the HDMI cord and now said to buy a booster. 2.30 pm, I connected a Kingray booster and a heavy duty rg6 cable from booster to TV. 3 pm, TV played for 15 minutes--no signal. Rang LG and spoke with Johno. We now have to take it to D&K Small Electrical at East Gosford, our local repairer for LG, which is closed for holidays. 10 pm, TV on for 10 minutes--no signal.

On 1.1.10 at 4.55 pm, it was on for 10 minutes--no signal. 5.15 for 2 minutes. 5.25 for 5 minutes. Took TV to two other rooms and connected it to other aerials-- no signal on each. Connected the TV to the same aerial that the large TV is working off in the lounge room-- no signal. No problem at all with the large TV at the same aerial. Off for the night.

4.1.10. Taken to D&K Electrical at East Gosford. Needed an order confirmation number. 1.45 pm, Rand ** at LG faxed a number through to D&K approving warranty cover. TV was in at D&K's for 3 weeks and they couldn't find the fault. We picked it up and it worked for 2 weeks when it started to continue as before with the no signal issue. It was returned for another 2 weeks. Once again they couldn't find the fault. We took it home where it worked for another couple of weeks before going back to the no signal. Back to D&K's for another 2 weeks. Again, they couldn't find the problem. They told us that it must be an aerial problem and need to call in a digital aerial man.

7.4.10. Scott **, the aerial man, came in and disconnected and reconnected all of our cords and the booster, saying that we didn't need it as there was already one on the aerial. He put a new splitter on the aerial and tightened all connections. Next, he retuned the TV but this time to only pick up all of the Gosford stations. He told us to put a 6db attenuator on if it went off again.

8.4.10. At 9.30 am, TV went off after 1 1/2 hours--no signal. We put on the attenuator and it worked for 5 minutes, then there’s no signal. Removed attenuator as specified by aerial man and turned TV on after 10 minutes as advised. Tried to retune the stations again--no signal. Rang aerial man and had to wait 2 weeks before he could get back out to us. TV was watchable for 1 hour at a time at the most.

19.4.10. Aerial man was back. TV has no signal. The aerial man speaks to D&K Electrical as he is convinced it's a TV problem and not an aerial problem. Aerial man sees no signal problem. Took the TV back into the lounge room to connect it to the aerial that the large LG is working perfectly off--no signal on the TV. Tried to retune the TV but couldn't. Next he took the TV into out next door neighbor’s place to try their aerial--it wouldn't tune. The aerial man speaks to D&K and the TV is returned to be fitted with a new motherboard. Rang Ali at LG to notify them of what was happening. They rang D&K to get them to consult with their technicians before we could leave it. Aerial man added a commercial splitter and tested our signal with his meter: all is working very well. D&K finally see there’s no signal problem. 9.45 am: TV taken back to D&K’s for a new main board.

3.5.10. I collected the TV. On 6.5.10 at 3 pm, it worked for 1 hour and 10 minute --no signal on all stations. 7.5.10 (6.40 pm), it worked for 20 minutes: no signal. Turned back on at 8 pm and worked for 2 hours before I turned it off. On 8.5.10 at 9.30 am, it was on for 25 minutes--no signal. Turned back on at 4 pm and it was working for 4 hours before I turned it off. On 9.5.10 at 5.00 pm, it worked for 20 minutes--no signal and no stations for the rest of the nigh. On 10.5.10 (11.30 am), I rang LG and spoke with Ali. I have to return the TV to D&K's again. D&K are not happy to have the TV back nor are we. LG will not put us on to anyone further than the technical supervisor. TV continues to drop signal. I have spent an extra 4200.00 on HDMI cords, booster, splitter, an antenuator and an aerial expert. I have had a new mains board inserted, still the TV drops out to no signal.

I was informed that LG customer service might be able to work with me and extend the warranty due to the extent of the repair. I was told to give my proof of purchase and that the warranty department would be happy to work with me to get my TV fixed. That made my day! Two days later, I was notified by a supervisor that they were not going to work with me on my problem and that I am a proud owner of a one year old 50" $2000 disposable piece of LG trash! Great.

I decided to call LG's customer support number. After jumping through many hoops and many phone calls, I was told this is not something LG could help me with. I was stonewalled, not even a sense of concern on their part. I was told I should have bought the extended warranty by the company producing this oversized paper weight. Does this company not stand behind their product? Would they loose so much money if they helped all of the people that had problems with their merchandise that they would go out of business?

In the 15th and 16th centuries, very simple psychology for deterrence of consumerism was used. The French consumers were legally allowed to throw the rotten eggs they had purchased back at those who had sold them.

After reading the many complaints about the faulty products this company has put out, where is the consumer protection? Are we singlehandedly in charge of turning this downturn in the economy around by buying new TVs and washing machines every couple of years?

In conclusion, I will say that this was the worst experience I have ever had with any company and I will never buy from this company or its affiliates ever again. Caveat emptor, buyer beware.

I contacted the bank and have placed a fraud investigation regarding this matter. I emailed Fox news. On Friday 03/19, we received a phone call from LG that the repair guy would be out today 03/22 between 1 - 5. She also confirmed that info via email which we have. We contacted the repair guy directly around 4 PM and he stated he has us scheduled for repair 03/23/10 from 1 - 5PM. LG continue to deceive us. We paid them 800.00 and we want a functioning TV. This was a present to my seven year old who is very disappointed and has waited a long time for her new room. What can we do at this point?

Again, in the afternoon, I contacted the call center and they informed me that my complaint had been sent recently and till that time, they were holding it for no reason. But until this time, nobody had contacted me and due to this I find difficult to go ahead with my work, where I am a question paper setter of various universities and time runs short due to which my reputation will be spoiled. With lots of hope that to get speedy result from you.

The repair technician came out and noted the TV was literally smoking when the power button was depressed. They determined that the TV was a fire hazard and not repairable. We spoke with multiple customer service technicians finally ending up with a representative named Miguel. Miguel is simply one of the most frustrating people I have ever had to deal with in my lifetime. He completely refused to grant us access to any supervisor and just kept repeating that the TV was out of warranty. He also refused to give us his full name, his direct extension or any other way to reach him.

Finally, after an excruciatingly painful conversation with this representative, he finally offered to get us the number for a different department the next day. Miguel did call back and gave us a new contact in a different department named Candace. When I spoke with Candace, she actually identified herself as Candace *** and gave her direct extension (xxx). She was actually very polite but again offered no solution to the broken $8500 TV that is less than four years old. She did mention that we might need to speak with yet another department since the TV was not repairable.

In order to do this, we would have to have the tech call in and verify the TV's condition. The technician called LG but the person he spoke with would not even take the information down simply stating that the TV was out of warranty. The technician tried three more times to call about replacing or repairing the TV and he has had no further progress. At this point, we have no TV, no way to fix the TV and no way to replace the TV. I spent $8500 on a TV that should have lasted us over a decade and became unrepairable after less than four years. We have spent over 10 hours with customer service and technicians and have been without a TV with no resolution in sight. I have contacted Michael *** of LG USA with no response. We have had to take the TV off the wall, no small feat because it weighs over 200 pounds because it is an extreme fire hazard and we have three small children.

10:14 AM Amber: I apologize it appears I may have lost my connection with you. I will remain on the line for approximately 2 minutes before exiting the chat. If you have any additional questions feel free to contact us back via Live Chat or you may call 800-243-0000. Thank you for choosing LG Live Chat. Again I am sorry as I have explained you are too far out of warranty. Is there any other assistance I may provide you with today?

My $1500.00 TV by fault of poor engineering no longer works. Many people on the internet with the same TV also have the same issue. LG is not standing behind their product.

Then last night, I heard three loud popping sounds and the screen went fuzzy. I called Best Buy and they told me this was a known problem with the LG TV. They would have to order the part. They didn't even come out to inspect the TV, just going to order the part and come out. Now if that doesn't tell you they know they have a problem, nothing does! I'll keep you posted.

On July 17, 2009, the television popped a second time. The resulting concussion from the pop was so severe it rattled the walls throughout our house, and filled the room with a very acrid smell and smoke. Sure, the television had completely exploded. I went into the room expecting to find my two young daughters covered with glass. They were extremely upset and coughing from the smell coming from the unit. They are now afraid of the television and who knows how long that will last. I called LG to explain what had happened and get them to authorize a service call. I was notified that they were not going to do anything due to the fact that it was out of warranty again. I asked them to please authorize the extension of the warranty so that I could get this problem fixed correctly this time. I explained to them that the specifications for the television explicitly said that the life span of the television was 60,000 hours. That would be seven years if the television was on non-stop. So the expectation was that the product should last at least 10 to 15 years. Who would expect to pay $3,500.00 for a television that blew up twice in three years?

I continued to call LG six times at numerous phone numbers. I tried customer service, warranty department, service and repair to no avail. Nobody wanted to help. So I started to do my research. LG's website states: "Choosing LG is a form of self-expression and a promise of satisfaction. Our customers take pride in owning an object of excellence and take comfort in knowing they've made a smart, informed purchase every time. LG Electronics continues to pursue its 21st century vision of becoming a worldwide leader in digital-ensuring customer satisfaction through innovative products and superior service while aiming to rank among the world's top three. We are honest and responsible. We always keep the promises we make to our customers in our bid to become the world's most trusted brand. Respecting and caring for our customers is the driving force behind our philosophy in human-centric product development. All these products are built to LG's exacting quality standards among the highest in the business."

I am sorry but we don't feel that LG has lived up to their promise of satisfaction and superior service, nor have they been honest and responsible. This is a clear case of consumer fraud. Unfair, deceptive acts and practices were used to get us to buy this inferior product. There are thousands of documented complaints about the defects in its boards and panel which causes the product to pop, smoke and the screen to go blank. LG should be held accountable for their products. We would expect to have our television repaired or replaced with a quality product. Research has shown that they have now manufactured new boards to replace these old defective ones and they now have a whole panel that should be replaced to correct this problem, part # 634862-c049N. I would appreciate anything you could do to help us resolve this issue. This is obviously a continuing problem, a potential safety hazard, and we expect the satisfaction that LG Electronics has promised.

They left a work order that stated someone would call on Friday, 6/5, with information. I followed up with Tele Tech on 6/5 since I had not heard from them for most of the day and the person who answered said the TV was broken and he couldn't tell me when it would be fixed. I followed up with LG the same day and they said that there was a different part on order (power supply) and that it would be shipped two day air the next business day (they were not able to overnight the part as this was against their policy). I had not heard anything from LG or Tele Tech by 6/11/09, so I contacted LG again. They said the TV is being worked on and that the power supply was never ordered because the problem is the LCD screen and that part will be ordered and shipped to Tele Tech in 7-10 days.

At that point I requested a new TV (also in light of the fact that this particular LG 4770 TV has been discontinued since we purchased it). The executive customer service rep, Adrian, said that it is LG's policy not to give new TVs until the customer has been without the TV for 30 days, which was June 19 and she wanted me to give them a chance to repair the TV and if I didn't have it by the 19th, to call back. My husband talked with her and tried to convince her to give us a new TV in light of the poor customer service we had received thus far from both LG and Tele Tech and because this model had been discontinued per LG's website. She said that since they are attempting to repair the TV, that they won't do anything until after 6/28/09. I received a message on my home voicemail from Tele Tech that they are ordering the LCD screen and that LG won't have that part until June 14 and it will be shipped after that.

I called back on 7/1/09 since I had not heard from LG or Tele Tech and spoke with Adrian. She said that the part had never been ordered because it was not available. I took this to mean that LG did not have it in stock. So the TV has been sitting in the repair shop since 6/11 to 7/1 and the part had not been shipped and no one bothered to call me and inform me of this. I again requested a new TV and she agreed and said she would turn in the request and that I would hear back within 24-48 hours. I called LG back on 7/3 and their offices were closed for the 4th of July holiday. I called back on 7/6/09 and asked to speak to Adrian and told she was on the phone. The person who answered the phone said that they are still processing my request for a new TV and I should hear back within a week. I explained that Adrian had told me 24-48 hours and he said that it takes a week to process the request and if I didn't hear anything by Wednesday, to call back.

We have now been without this TV for 47 days, way longer than is reasonable. Our complaints of the dismal customer service by both LG and Tele Tech have fallen on deaf ears and requests for a new TV have been repeatedly ignored. We spent $1100 on this TV and have nothing. We have tried to solicit assistance from Video Only and were told they cannot help us and suggested that we try to get a new TV from LG. What I want is LG to give me my money back so that I can purchase a new TV from a more reputable company. I would also like this post, if nothing else, to serve as a warning for others considering purchasing anything from LG. Don't! I know I will never purchase an LG product again.

On September 4, 2008 a delivery company showed up representing LG Electronics. They took the defective unit and came in with the new telling me there was no power cord, manual, remote control, or 75 round cord. They only had the screen. The man called LG Electronics. LG Electronics told him they would overnight the above items to me. An hour after I got a phone call but didnt get it because I was in the restroom. It was LG affirming they would overnight the items---the problem is is that the employee only said the remote and the manual was being sent. I called her back within 2 minutes to correct her. I got a machineand left a message.

On September 5, 2008 I received a package from LG Electronics. Inside was only the remote and a manual.. I called LG Electronics. The employee said that he could not help me. I insisted that he let me talk to a supervisorhe refused. My husband talked to him after I became frustrated. He told my husbandafter some time he would send the cord (at least) overnight. Nothing came Saturday, Sunday or Monday. I have called every day since the cord did not arriveone time I am told it will be sentother times I am told I have to be transferredI am and I get a machine. I have been told many times it was sentbut I never get it.

I have been being given the run around and as of yesterday the guy actually laughed at me when I explained my frustration. He would not transfer me to his supervisor. Today I called and the guy said he will send it after five days. I told him I have waited long enough and I have already been told it was sentseveral timeswhen it wasnt. This fella said, I dont know what to tell you?.

I have never been treated so poorly and this company has failed to help remedy my issue. Each time I call they act like they do not understand and I have to repeat myself over and over. When I leave messages no one calls back. No power corda television that is worthless. I have been refused supervisor mediation and I have been refused any alternatives in solving this matter. The television 2,000.00a lot of money

2000.00 a great amount of frustration and phone calls

We took the T.V. in for repair estimate price and they said it would need a new display screen which would cost $1,000.00 with out labor. This T.V. should have lasted longer than its 2 yr manufacturers warranty. Is there anything I can do to get them to be responsible for this defective productive even though it is one year out of warranty. Ive seen allot of similar stories on the internet of people with these same T.V.'s and same problems. I would really appreciate your assistance on this matter.

Basically we are left with a very expensive piece of garbage. The fact being that the cost to repair this Tv is the same cost as purchasing a new one.

Called the Best Buy Store manager and was told that he could do nothing for me. But, he would have someone call me. no call. Finally, a call came to schedule a new service technician. Part arrived and I was so happy! Technician shows up and installs the part. of course, the television still doesn't work - oh - it's the SCREEN. Have to order a new SCREEN. But, the technician told me that the SCREEN would be sent to their New Jersey office and that is not where he works out of, so it will have to be shipped out to the local office. Then I will get a call to reschedule. This television is new but nothing works in it. No one can do anything for me but tell me to be patient.

I paid for a television and an entire home theater system that does not work. Thousands of dollars and all that is happening is service technician after service technician and part after part. Hold times while waiting to talk to someone of hours and hours in length. Four service technicians with an average of four hour windows of time during the week has cost me time and money and still...my television is completely dark. My NEW television. Is there a lemon law for this?

after numerous attempts and 3 days later i was finally able to get an appt, for 1 week later. by now i am feeling very agitated and shifted around as i am the one doing all the work contacting sources. the technicians show up on 7/19, late !! but i let them look at the television. as they take the set apart they make a statement that the sound panel is outdated and needs to be upgraded and that he would have to order the part as he was only carrying currently dated parts. of course this made me very upset as i purchased a brand new updated television. i tried to contact HSN to inform the of what i was just told from the manufactures contracted technician. but i ran into a dead end as they stated that my 30 day trial had run out and they had no obligation to help me. i should mention that i was requesting that a new television be sent to me based on that i took possession 1 month after purchase( which i had to track my own television where abouts after it had not been received after 10 days) that i lost sound after 5 weeks use then no television use going on 3 weeks and then being told that the new television i bought was not new at all but had last years program panel installed. per the technician.

again HSN had no obligation to help me and they did not. they referred me to the warranty. this happen on 7/20. on 7/20 i called the warranty and was told i needed to speak to a supervisor about my problem ad request on weekday, it was sunday. again i am not helped and very disappointed. on monday at 8:30 am i placed a call to LG warranty. i was transfered to a supervisor after wasting my time explaining for situation a few times to the service rep sonia. i was transferred to supervisor Luis M. who at the end of a very heated and disrespectful conversation stated that his name was the only identifiable way of finding him. no id number, or anything else was given when i asked for his information to report him. from the very beginning of the phone call mr m. was closed minded and rude.

i believe his rep sonia informed him of my problem and that i was upset, however i was still calm. mr m. begin to attack my lack of electronic knowledge soon after i gave my name. i stated that the computer control in the television was told to me to be outdated and he began stating sarcastically that my television doesn't have a computer and what do i mean. i felt very uneasy about continuing this conversation w/ him but i needed help so i continued. i told him i was not electronic literate but i knew he knew what i meant. so he said" it's called a board' then he continued mocking my lack of knowledge. the conversation continued very unpleasantly and even more so when i requested a new television in place of the one that will repaired or upgraded. after all a television that stops working after 5 weeks of use and then needs a large repair says something. plus i was down a television for 3 weeks.

i felt they should take this television back to repair and upgrade not have this done in my home. and send me a new one like i paid $1300 for. Mr m. began to insult me by stating " why do i think customer service is about getting what i want. i made the comment of "what kind of customer service is this " when he said to me rudely and mockingly that i wasn't getting a new television. he refused my request for a diff. supervisor by out right saying ' NO" and continued to speak to me in derogatory tones. He stated he had no supervisor over him, and that i would have to deal w/ him. in the end i had to hang up because he was not stopping. i am afraid to call back for fear of the verbal abuse and attack i received from this company supervisor. i didn't know where to turn. i feel i should not have been treated nor spoken to that way.

i feel i should have what i paid for. it was their company own contracted repair service that told me i got outdated parts in my television. the supervisor made a comment to that by saying " i don't know why he told you that, maybe we should send you another technician." after that comment i knew i should be getting a new television. how many people need to be involved in a defected or expired television transaction. i am still sitting here w/ no resolve to my problem. i really feel i should be given a new television w/o repairs. why should a technician need to upgrade my television that i bought already upgraded only 8 weeks ago. this is horrible. they should upgrade this television in their factory and send me a new one. i really need to know what to do. mental stress, duress, loss of service of television for 3 weeks and going. no possible refund of $1300. unable to resolve problem w/ company supervisor due to verbal attack.

It is now 2 years later and the same problem is reoccuring. I am aware that the TV is out of warranty and I would have no issue if the problem were something new/different. I have received a repair estimate of $450 to replace the Control Board again. I contacted LG service and they told me there is no parts warranty and it is not their problem. As a newer technology, I am aware that there my be problems with plasma TV's.

In 2005 the price for this TV was @ $5000.00. If I buy their product and it has a reoccuring problem with the control panel, I think this should be repaired or at the very least, LG should contribute something towards the repair of this obvious defect.

I am paying $100+ a month for HD cable that has not been used for 2 weeks and I will also have to pay $450 to repair this problem and hope it stays fixed this time.

LG TECH ordered came back 05/02/08 stalled still didn't work. Lg tech said he'll order another part again. On May 05/08 LG Tech called, I have good new for you, LG OFFERED TO REPLACE your TV.WE said great. LG TECH said I call with a case number and fax, called back.

On 5/06/08 I fax my receipt to LG. I waited not till 5/12/08 and do my enquiry LG SAID not RECD, not knowing that they have provided their LG TECH the incorrect fax. I asked for their fax and fax copy of my receipt 5/12/08. Follow with a corfimation call on 5/1308, LG SAID THEY HAVE TO REVEIW THE case and will take up to 3weeks till I get a replacement. I called LG TECH whose been working on my TV, and told him what they said to me. LG TECH thought its already in the process of replacing my TV. LG TECH made a follow call to LG center call.

FINALLY ON 5/19/08 I called LG again this time said they will arrange with the store whow we purchase the TV from (VIDEO ONLY) to have US swap the TV there and AUTHORIZATION LETTER BE FORWARDED TO US (recd 5/23/08). On May 25,08. my husband I went to video only to have swap our TV for new one. VIDEO ONLY SAID they do not a CONTRACT WITH LG to SWAP THE TV FOR A NEW ONE.

may 27.08, place a call to LG again and said the person whose handling this case is not avaiblable and should call me tomorrow. Today 5/28/08 LG NEVER return my call. So I called LG again, said they have to find a another dealer where we can swap our TV too, it will 10 days to find another dealer again. I don't know how long this process go on. what happens if it fails again. Their Warranty states they will repair it when its broken, if they CAN'T FIX IT, THEY WILL REPLACE IT. Whats happen here. THEY DONT STAND ON THEIR WARRANTY.

This problem is ungoing issue since 4/12/08 and the situation is not been resolved YET. My family and I is TIRED and UPSET that its taken too LONG. I've taken days off from work so that the technician can come to fix the TV.

I e-mailed their corporate office and was told that they would do nothing to correct this problem. So I have a $325 VHS player. Shortly after I purchased my LG DVD/VHS player I purchased an LG DVD player for my son who lives in LA, California. It also quit working after about 3 months. I will never purchase another LG product.

On the LG, you can see the text jitter as it moves, whereas a CRT monitor is smooth and perfect. A 42 LCD television is capable of displaying images at 100Hz. This is done by a technical 'trick'. The picture is made stable by adding a black screen in between frames, so your eyes and brain are fooled into thinking you've seen a smooth picture; but in fact, whatever you see will be a series of picture-black-picture-black (60 frames of picture and 40 frames of black screen). This is not like a Cathode Ray Tube (CRT) which has smooth 100 fps of picture.

I called customer service that day, no way was I waiting. I requested for them to run a check on expected delivery time of the repair parts. They told me I would have to wait 48 hours for the information. They did not have the parts anywhere and had no expected delivery date. I asked to be submitted to the department for a replacement unit and was told that I would have to wait another 10 business days to be approved for a new unit....still waiting, OUT $2,000, NO TV,NO Service and NO Hope.

I am still without my $2,000.00, still have no working TV and have spent a lot of time trying to deal with LG!!!

We are out the $2,700 we paid for the TV less than two years ago, plus the cost of one bulb.

Now I became pretty worried because four out of my nine LG Plasma TVs have failed just weeks before the warranty expired. At this point I was certain that this was no coincidence and that every TV was going to fail soon. I spoke to LG customer service several times and wasn't treated very well, but I was finally able to get the four defective TVs sent out for warranty repairs. I did express my concerns about the rest of my TVs and even submitted my concerns in writing by faxing it to LG. However, my concerns were ignored, and I never got any sort of response as to what would happen should the rest of my TVs fail. They were repaired, but the one was not; a few days later its red line became permanent. One of the other repaired TV's developed another problem. LG would then not cover these TV's. I was so disgusted that I didn't even know what to do.

A couple days later, Quaker TV came and picked up the two TVs that were going in for another warranty repair. I showed them the TV that developed the same vertical blue line, and they told me that it would cost about $1000 to repair it. That is obviously not an option because I can replace the TVs with brand new ones for about the same price or just a little more. Now, Quaker TV has had my two TVs for over three months and we have missed almost the entire NFL season. They told me that they have been trying to get parts to fix them, but the parts dont seem to be available. They stated that these TVs have had such a problem that the parts have probably all been used up and that they were fed up with trying to deal with LG.

The last week in November the sixth TV developed a vertical blue line, and then the TV that already had a vertical blue line developed a vertical red line, too. So now, not only do we still have those TV brackets with all the wires hanging out, we also have two defective TVs with vertical lines. We have pretty much become a laughing stock in regards to our TVs, and our sports crowd has dwindled because of it. No one wants to come watch the games when only half of the TVs are working properly.

On 12/18/07 one of my last two TVs that had no problems lost its picture. This is now the seventh out of eight 42"LG HD Plasma TVs that has failed on me after only about two years. There is only one 42? and the 50? TV that have yet to fail, but with their track record I know its just a matter of time. I emailed Jessica at LG again to find out the status of my complaint and gave her the news of another failed TV. She told me to email her all my serial numbers and she would pass it on to a National Supervisor. I think I've heard that before. With all the problems I have had, I should be entitled to a FULL REFUND for all nine LG Plasmas that I have invested almost $25,000 into. Also, LG Electronics should be held accountable for all the defective TVs they have sold to millions of people. I know Im not the only one in this situation because I have seen hundreds of horror stories online from people that have similar problems with their LG/Zenith TVs. LG Electronics acts like they have never heard of these problems. Impossible.

LOSS OF BUSINESS!

Sept.07 Dave called tv cannot be repaired for lest than replacement.

Repair people seem to know what part to order without even looking at the TV. Must be something wrong with the TV. I think LG should recall and fix.

It should be noted that I have two additional HD televisions, a Samsung and a Hitachi, none of which I've experienced these type problems with and one of which is also cable card ready. I contacted LG and was advised that some of the models made after a certain date needed to be updated with software that would alleviate the problem. LG sent out the software and I followed over the phone instructions provided by an LG represenative in an effort to fix this issue, with negative results. Eventually, I just learned to live with the issues.

During the latter part of June 2006, the TV Guide feature of this television went out. I contacted LG and was informed that the TV needed to be looked at by an authorized LG service provider. The service provider, Centreville TV, picked up my television on July 1, 2006. Since that time, I've not had my TV returned to me or repaired. Numerous calls to Centreville TV and LG customer service has resulted in nothing. I have been told by Centerville TV that they are awaiting parts from LG. LG can't seem to provide any helpful or useful information as to the status of my TV. On today's date, I was advised by the service provider that they were in contact with LG. I was then asked how much I paid for the TV and was informed that they would contact me and let me know if they were going to buy me another TV or attempt to repair this one.

I can only conclude that if they are thinking of buying me another TV, then they have damaged this one. This has been a very unpleasant experience for me and my family. This television is the one that's most watched in our home, as it sits in my family room. I've never owned any other LG products and certainly do not plan to purchase another one. Customer service and customer satisfaction within this company is very poor. There does not appear to be any real concern for the paying customer. Any assistance with helping me to get the product that I paid for back into my home would be greatly appreciated.