Planet Fitness Reviews

I signed up online. It asked for a debit/credit card to secure a deposit and checking account information for monthly withdrawals. First day I actually showed up at the gym, I had to fill out all of this information AGAIN. They literally wrote down my debit card information (including the 3 digits on the back) on a piece of paper. Then they told me that I needed to bring a voided check or something from the bank to verify that it was indeed MY checking account. I asked what was the point of even registering online? Total waste of time!

Went in to cancel my account. Signed the stupid pad and said I was good. Left with all confidence everything was good. Weeks later I get a transaction and it affected also my bank account I was about to close. It went into negative due to overdraft. Went into the store and only focused on saying no record on file, no signature. Assuming that nobody made a mistake while finalizing my account. They wouldn't return a lousy 40 bucks so the bank could return my money as well. Lost 100 bucks for no reason. I didn't use this damn account for months. I'm not even asking for that money back. I'm only asking for the account to be cleared. BROKE ** SAID NO SORRY, NO RECORD OF CANCELLATION. I hope this business goes broke because it seems it will making sure they keep every cent. Good luck **.

Planet Fitness won't cancel your membership. They make cancelling a nightmare. I went into New Philadelphia twice and signed the form to cancel being assured they would take care of it. This went on over 4 months. Finally in April I was told by the manager Bobbi that I should send a written copy to them and they would cancel my membership. I did so and kept a copy for myself. She froze my account for April. Lo and behold it came out for May 2016. I called this morning, got Elaine who told me they have had problems with corp cancelling and would have Bobbi call me.

They say to send letters to cancel, then say they never got it. Still taking money from my account. I've called multiple times and the manager is never available or "Oh, she just stepped into a meeting." This place is a joke and they will rob you!! Planet Fitness has a way of still charging you even if you cancel your card, they will make your life a living hell!! And I will put this on blast! Along with all the other people that have been scammed and are being scammed. ENOUGH IS ENOUGH WITH THIS "GYM". God help your company and its dishonesty.

I wish I read these reviews before my wife and I joined. Just like sooo many other people canceling a membership is made almost impossible and when you think it's canceled they draft more money out of your bank. Well what I did is go into my bank and freeze my checking account from any other charges submitted by them. It cost me $35.00 for a stop payment but I feel it was worth it since the $39.00 yearly maintainer fee is coming up, and also they would clip me for another $20.05 mo. fee. The next club I join will not have auto withdrawal privilege with me. Good luck everybody.

I have never met a company so unprofessional on how they try to satisfy customer. If you deal with someone at the store they will give you nothing. If you deal with someone at corporate they will give you nothing. People have emergencies in life and things they have to tend to. If the company cannot help you with this situation, why are you in business? This is the second time I've had a situation with the company. You want my business but you don't want to satisfy me as a customer, how selfish is that. And as I looked on your site for complaints, you have more one-star complaints than 5 star complaints and no one is doing anything about it. I'm sorry to say that this is a company that I will not go back to in the future, but I do wish you luck on trying to change. P. S. I hope that you can see how serious this situation is but if not I don't think that you'll be in business long. Franchisees beware.

I signed up for a Planet Fitness membership in March of 2016. I am an active duty service member and have access to free gyms but choose this for convenience. Less than a week after signing up, I found out I am pregnant. I never even got a chance to set foot inside a gym. This is my fourth pregnancy and I have lost all three of my other babies due to multiple health conditions and complications. I knew this pregnancy would be considered high risk like the others and I would not be allowed to do any physical activity.

I cancelled my membership due to a disability on March 14, 2016. They told me I still had to pay for March because I missed a cut off of the 10th. They charged me again on April 15th. Trying to get my money back and the manager told me "I am a miserable ** who wakes up in the morning and looks for ways to make others miserable!" All I wanted was to get my money back and I am not getting my money back so far. I am fixed income and need every penny, so that makes me miserable, so be it!

I am a student who was in High School but had to switch to home bound for a while. I tell you this because I am extremely shy and have horrible social anxiety, this plays into this story. So, my mother and I wanted to join planet fitness and we decided she would just get the black card membership and I could be her guest. I have read many reviews on here about how horrible it is and it honestly was terrifying since we are new. I mostly saw billing disasters and hidden fee complaints. Really scary since we just joined this month.

Planet Fitness is not worth anyone's time. The employees are rude, they don't know how to fully explain a contract and it caused many many problems for me and my husband. We talked to several different employees and everyone of them had a different story for pricing. They don't have an exact date for when they take out your payment so they take out their money whenever they please.

On April 11, 2016, I Princess ** went into Planet Fitness located in St. Augustine for my daily workout. I was working out on a machine and I was told by one of the staff that I would have to leave the area if I had not signed up for the special classes that were being held. I declined the offer but thanked her anyway. I went to the front desk where I spoke to Rob about the policy and he was very aggressive. He kept verbally abusing me and threatening to cancel my membership. I wasn't disrespectful. I just proceeded to call the regional manager. He was also very rude.

Planet Fitness is not friendly. The manager Karla is not really a manager. I have tried to contact her about the situations that go on in the club. It is never clean and one employee is always flirting with me. University is not much better either.

I cancelled my membership over a year ago - I don't review my checking account much when I did I found out they were taking out $10 a month for a membership that was cancelled for my daughter. I went to the Seekonk, MA location and showed them all my documents about this membership being cancelled. The clerk spoke to the manager and left me a voicemail that yes indeed they were taking out money and will receive a credit of $180.00. Few weeks go by and I called to let them know I never received my money as they took out another $10.00. They said "oh the billing department said they didn't make an error and you WON'T be getting your refund." I called Corporate office. Left a voicemail. I emailed them. Never a return email. Nothing! I will be going to the better business to file a complaint on them.

Me and my daughter went to work out today, my granddaughter who is 3 was asleep so my son who is 17 was holding her so we could work out, she woke up and was sitting the whole time in a chair near the door coloring and not running nothing. When we walked in Lorena told us that it would be the only time that we could work out with the child there, when we explained that she would not be running around that she was going to be watched by her uncle and she was not in the gym - she was sitting in the chair near the door. She said no one should allow the child to be in there - I was rude to us.

I signed up for Planet Fitness years ago and after a year of going to that gym I canceled my membership. It was the end of my contract so there were suppose to be no issues. More than 8 months went by and one month my account was low. Since my account was low, when they deducted 29.99 from my checking and I got an overdraft fee, I noticed they had been charging me the whole time. I went in and complained and they wouldn't refund my money but assured me it wouldn't happen again. It did, it happened 4 more times. Then recently my purse got stolen so I canceled my debit card and took my money out of my account, while waiting for new card to arrive in the mail.

This by far, has been the worst customer service experience my husband and I have dealt with EVER. My husband was a member roughly 4 years ago and cancelled his membership in writing as directed by Planet Fitness 3 years ago after we decided to switch gyms. This past August (2015), we started being billed the monthly charge of $20.05 all of a sudden from Planet Fitness after years of having nothing billed because we were told our account was cancelled. We have called and mailed letters multiple times requesting what is going on and for this to be resolved. Each time, we have been told that the account is closed and we are being refunded the money that should have never been withdrawn in the first place.

It has been awhile since I have been to Planet Fitness, but I know now what I was missing elsewhere. Free pizza on Fridays is not a good sign at any gym and it really took a jab at my self-control when I could smell it while I was working out. The reason my boyfriend and I decided to look elsewhere however, was because of the so-called "Lunk Alarm." Most of the time when it went off, it was just some person new to the gym who put on more weight than they should've and came down a little too fast. And what did these people get? A loud annoying buzzer and the staff pointing and laughing at them.

I have been a member twice at Planet Fitness. The first time was ok, they were relatively new and I was new to the gym experience. They have pizza on certain days which made me think they don't take their clients seriously. They are ok for what you get a super cheap gym that cares about volume. I would give them a higher rating except for their cancellation policies. They make it very easy to cancel and as difficult as possible to cancel. I signed up at this location over a year ago and have never been that is over a year's worth of membership dues paid without any service in return.

Has anyone else had skin issues on their backs because of the tanning beds? My back looks like I have poison ivy all over it. I don't know if it's a hygiene situation but this is disgusting!

I am very pleased with how fast and professional this was handled.

A few weeks before my last payment for 12 months, I wrote a certified letter to the "home gym" that was listed on my online account to cancel my membership. When the money came out, I called this gym. The Assistant Manager lied and said she was the Manager, and said I cancelled in July which was 8 months ago. I called their customer service number in which she said I cancelled in July and that if I told my bank they would send me to collections. So now they owe me $160 but do not realize what they are saying. If you sign up they will never cancel you regardless of letter, phone call, or Facebook messaging, and they will try to ruin you financially. Keep documents, close your checking account, report them to Consumer Affairs, and if they report you to the credit companies send them all the information that you paid your dues and cancelled your account.

I normally love this gym, but my experience today has seriously changed my opinion. This morning I go the gym (early too 6:00 am) and the front desk girl (Tiffany) clocks my card in and I head out to work out. About 30 minutes later the guest I invited arrives, so I go to the front door to scan him in, and right in front of everyone (3 other people coming in and my guest) the front desk girl (Tiffany) shouts "do you know you have a balance?" Which of course I logged right into my Planet Fitness account to show there is no balance, and my next payment is due on 2/17. She then says "the online system doesn't update balances". I said "BS", because there is a section right on the account for past due balances. She says "it is never accurate".

This gym is crappy **. The staff is so rude and their restrooms are always dirty and their gym is so little too. It's not even worth $5 to go there.

Billing seniors, many too old to understand billing requirements. I am 81 years old myself. I was never told at Planet Fitness in Dayville, CT that my contract was about to expire. I was billed $48.00 from my checking account. This is wrong. As I stated I spoke to other seniors about this and they had similar complaints. This is wrong. I filed a complaint with the Better Business Bureau. The answer I received from Planet Fitness was as I expected very negative. This company is a prime example of corporate greed. There should be a class action suit brought against them. This may be the only way to make them change the way they run their business. Thank you.

When you are going to get your membership they are very nice and never said nothing about the microscopic font. In other words they are charging $54 dollars for the first month and not $10 dollar like the advertisement said.

I travel all over the country for work. I have visited Planet Fitness location all over the country. Recently each club has started requiring me to sign in twice. One time with my key tag, another manually written with my names, address, city, state, ZIP, home location, and the reason I'm at their location. What's with having to sign in twice? Once with my key tag and once manually. If the corporate Planet Fitness wanted you to have my personal information, then they should allow you access in their system. If Planet Fitness corporate wants them to have my personal information, they should allow them to access my information in their system. Almost two years ago they switched to a bar code signing making it easier to sign in. My contract says that I have to sign in, but it does not say how many times I have to sign in. What an inconvenience. One thing that is consistent management never listens to any consumers no matter who you speak with.

I have been a member for 1 month. This people took 21 dollars for the monthly fee and turned around two weeks later and took 43 dollars out that thru my account. In the negative, never join this gym. I'm canceling in the morning.

Me, my husband and his bro all signed up with Planet Fitness 12-31-15 in Florida with the manager and she explained the whole thing to us in what we thought was detailed and true. She made statements that nothing is due till Feb, only the 1$ per person fee. We asked a few times..."Nothing will be taken out of my acct until Feb?" The manager said "Nothing till Feb." OK sounds good, filled out our online applications, had a few problems. She said she only had the two iPads for the application sign up and helped us all with it... She accidentally charged us 5 times for the 1$ start up fee for each person, I called in when I noticed it on my bill, she fixed by the next business day... OK. Now it's Jan-19-16 and I'm paying bills and I don't have the money in my account, 60$ has been taken out by Planet Fitness.

As a gym that prides itself on developing a "no judgment/critics environment" - I certainly feel unfairly criticized by recent actions taken at my local Planet Fitness. I pay my membership dues there as a regular member, and obey the clearly advertised rules. It's not an environment for power lifters, and it's a fairly small facility, so I understand the concept of "no grunting" or "no dropping/slamming weights".

This company is highly deceptive on their black card contract. When they explain the membership they tell you to your face that you may cancel at any time. When you try to cancel they call out the hidden cancellation fee of $58. Lessons learned: even if it takes two hours read the fine print and don't let big corporations trick you into hidden fees.

I've been going to this Planet Fitness location for the past few months (I usually go to the Daytona one). This Planet Fitness is absolutely horrible. The staff are some of the most disrespectful people I have ever met, and the management seems to not care about their rude staff. Last night when working out I was harassed by a Kelley. She approached me and informed to me that my membership was canceled. I told Kelley that I canceled my membership right after I paid for it and my membership was good until the 17th of this month. She brought me to the front desk where I spoke with Nick. Nick began to insist that my membership was canceled and I would not be able to work out.

If you love viewing hateful propaganda videos preceded by loud so-called "lunk" alarms every 10 minutes, you will love Planet Fitness. These nasty films trash everyone from personal trainers to exercise physiologists, because, yes, folks, we all underwent expensive training, and pay for expensive continuing education credits and malpractice insurance, just so we can annoy and abuse the general public! Seriously folks. If you believe that nonsense, I have a patch of farmland on Antarctica to sell you. The con artists who sold you your membership simply want to cheap it out as much as possible at your expense. You would not believe how many newbies I saw using the weights in such a way that had a high potential to cause serious injuries, and there are no professional gym managers on staff to help anyone. If they catch any of us who are professionals helping you, they will sound the stupid lunk alarm and throw us out.

Manager for pre-opening event registrations was not willing to be serviceable at all. Was kicking back, feet on the table, hands on his head without a concern for the world, chewing gum throwing his pen up to the roof and catching it like little kids do. White Hispanic, wears glasses. Going against the nature of the No Bully policy in Planet Fitness brands. What a heck of a start for a place that's not even open yet.

I have been trying to cancel my recurring payment for two months. Certified mail (still being charged) on the phone. Now today, someone different tells me I owe for the full year as my account was never charged the $21.95 a month and there is a membership fee that was charged and a $10 fee for each month the payments didn't go through. He tried to tell me they always email and text when a payment doesn't go through but I never got one. This is the most idiotic way to try to cancel an account!

Planet Fitness wouldn't let me cancel my account. They won't stop taking $21.50 from my banking account every month. My contract should be over but yet they keep taking $21.50. I haven't been to a Planet Fitness in over 10 months and I wanted to cancel because I moved to a location where there isn't one and the closest one to Me is two hours away. I wonder if anyone that has had this same issue has figured out how to keep them from taking any money from their account. I don't feel like they should be able to do this. How is it so many people have this same problem yet it still continues?

After sending two cancellation letters over the course of a year, I am still getting billed by these guys. When I called to discuss this with them, they told me that since I didn't send my letters certified mail, they would not honor my request to cancel. They told me that certified mail is a requirement. According to their website it is preferred, but not required. I also told them in person before I moved away, and was told I needed to send a letter and in person wasn't an option. Neither the certified letter nor the the fact that I cannot cancel in person are true according to their website: To cancel your monthly membership and stop the billing of the Monthly Membership Fee on or around the 17th of the month, the club must receive written notification delivered to the club on or before the 10th of the month either in person or preferably via certified mail to the club address.

After being a 2 year faithful member of $20 per month through automatic debit, due to unemployment I attempted to cancel in Sept. 2015. I advised them to discontinue charging my account, as I was now unemployed. But in Sept., they tried my account 3 times, causing severe overdraft fees. Of course when I called them again, they said I had to cancel in writing; so I did. Upon receiving my letter, they called and left me a message that my account would continue to be charged until I pay the $69.00 balance on the account. The balance that only accrued due to their negligence. By October I was still unemployed, and they tried my account 3 more times. Thankfully my bank extended a courtesy by removing the 6 overdraft fees. Planet Fitness is a HORRIBLE company! I will never give my account information to anyone else. It's just too risky!

I have twice given this company a chance. My first membership was the All important BLACK membership that gives you access to everything for a while. It was great. It worked well with my two jobs but then I started going less and less due to getting busier and busier. So like everyone else, I wrote a letter and cancelled my membership only to find out later that they had continued to take money out of my account monthly and then the ANNUAL payment That was the last straw. I contacted my bank and tried to fight it and but to no avail.

I love the tanning bed! According to Planet Fitness, North Carolina law says that you can only tan once every 24 hours. Today I went to the gym at 4:00 pm to tan and then work out, like I do almost every day. I love red beds so I use those before tanning. After I got out of the red bed, I sign my name for a tanning bed only to find out that the associate (which was the manager) informed me that he was not going to allow me to tan because I got in the tanning bed a 6:00 pm the previous day. If you do the math that was 22 hours ago. And I argued with the man, telling him that that was yesterday! A new 24 hour time frame is in affect! He would not let me tan.

I cancelled my gym membership by sending a certified letter in the mail as it stated to do on their website. I sent the letter way before the payment was suppose to draft out of my account. However they still went into my account and took a payment. When I went to they gym with my bank statement to show that they took out a payment, the assistant manager told me that he could not give me my money back. That he would process the paperwork providing I had a copy showing where I sent the letter certified, because he could not find a copy of the letter. I showed him the receipt that I got from the post office when I sent the letter. He made a copy and told me he would fix it. That was almost three weeks ago and I still have not received the money back into my account. This company needs to come up with a better way to handle these types of situations and stop giving people the run around.

My fiance and I joined Planet Fitness on 11/3/15 and on 11/18/15 received a email saying our membership was terminated. So my fiance called the gym and spoke to the manager there and stated that our membership was terminated. My fiance and I were accused of going through other peoples lockers which was not true and why would we do that? We are not like that and that there a few members complaining about obscene gestures which was not true at all either. The manager there was very rude and the manager at corporate was also very rude to my fiance. We are being accused of something that we did not do and also how does a employee there know that, because there is no cameras in the locker room and there was hardly no one in the locker room. Don't join Planet Fitness.

I was a member at Planet Fitness. 3 months ago I went in to cancel my account. My doctor told me not to do any exercise that hurt me so I got a letter from my doctor to stop exercise and took it to Planet Fitness. They close my account (I THOUGHT) until today. When I checked my account they had taken money out again. I am upset and don't feel this is right and I want my money back now.

I join the gym in 2014 in Augusta, GA on Windsor Spring Rd. I wanted to cancel my contract, so I called the facility to see what I have to do to cancel. I was told to come and cancel at the location. I was told that I do not need to bring a letter, I could cancel in person. I cancel the contract and the next month they continue to take money out. I called my bank to stop them from taking money out, but somehow planet fitness manage to enter a different amount to get money. I went up there several times and still continue to take money out.

Attempting to work out, but could not concentrate due too club member conversing out loud on his cell phone. After attempting to talk with this disruptive member myself to no avail I then complained to both the young ladies at front desk. Was informed by them they knew who I was talking about. However they themselves were too busy conversing with a young man and apparently had no time to correct the problem so I left the Gym. My feeling is you would be better off with more mature employees and visible management. The location of this gym is 7731 South Dixie HWY West Palm Beach Fll 33405.

I cancelled my Planet Fitness membership over a year ago. Today, I wake up to find a 220 dollar charge and another 20 dollar charge from Planet Fitness pending on my bank account. Weird, right? Wrong! I received an email from Planet Fitness with my "NEW" agreement to their gym. A brand new contract, all signed by someone that's not me! The contract, all initialed, signed, and dated today - with the wrong initials mind you - and nothing can be done about it. I called the bank, they will dispute it when it clears, but that's still 240 bucks I'm out of. How is it legal for a gym to re-up you when you're not even there? I called the gym and guess what? The person that process the new agreement doesn't even work there! Do not do business with this place. Go to a real gym.

I'm disgusted that the tanning rooms are always dirty. There is always hair & dirt everywhere in and out of the tanning beds, when I turn it on the fan blows the hair and dirt all over me. It's not just head hair but pubic hair as well. It also has bodily fluids (sweat) on the bed, or walls, it does not clean easily. I've been going there a year now and have had to clean the bed top to bottom as well as put paper towel on the floor because of the hair and dirt. I have only seen two people clean the beds in this past year, one who no longer works there. I have repeatedly said something about how dirty the rooms and beds are.

So I called Planet Fitness customer service and asked when my contract ends because I didn't want it to automatically renew. Anyway they told me that it had already lapsed as of this month and to cancel I only need to go to the location and fill out a form. So I said, "Cool no problem." After work I drove there to the specific location and they tell me, "Well your contract expires in 4 days so if you cancel today then you will have to pay a penalty of $58.00." I told them what their customer service told me and their response was, "They said that their main office doesn't know the particulars of when the contract expires." What a bunch of bull!! I have never seen such bad communication in a corporation. Well, lesson learned. I guess it's true that you get what you pay for!!!

Trying to cancel since Jul 2015. I contacted management Stephen, Jeremy and Jose. Know I owe them $126 after I have cancel and pay the buyout ($62) on Jul. Jeremy said I have to pay again so I went out the gym and Jose said, "no is $126" and didn't want to charge to cancel my account. Wtf is this?

I signed up with Planet Fitness 2200 Harbor Blvd, Costa Mesa, CA 92627. I saw online $1 sign up with no commitment. When I went to the physical location, they had an advertisement up for $1 dollar join up, no commit. They took my routing and account number, photo and membership card given. I wouldn't have joined this club had there been a commitment knowing that I was moving at the end of August to the Miami area where there are no Planet Fitness locations; not even within 100 miles. When I called to verify what I needed to do, the gentleman stated I needed to write a letter before 10th of the month explaining the reason. Again, I was never told I had a 12 month commitment and I would have to pay a buyout fee. I called to confirm they received my letter and I was told everything was fine.

I have been charge every two weeks out of by bank account for planet fitness and a billing rep stated that they are annual fees. I advise the fee was paid when I sign up. I have advised the rep that I will file a class act lawsuit. This has cause my bank acct. overdrafts as well.

I signed up for this year membership in April this year. I have severe nerve damage in my legs and other health problems so I thought maybe this would help me out. I told the employee this at the time. I went 1 time and realized I couldn't do it. I contacted the place here and told them. They said I had signed up for it and they couldn't stop it. I was charged $19.77 a month and in June of this year, two months after I signed up and 2 days after they took a payment, they charged me $57. I called to see what this was and they said a "yearly fee". I had only been signed up for 2 months!

The Canton Planet Fitness did not tell us about the annual fee and we only found out about it when our credit card was charged. I called to tell them they had not informed us of it and they were not very friendly and refused to remove it. They are dishonest and I do not recommend them. I am reporting them to the Better Business Bureau.

This PF does not even deserve one star. They tell you only about the low charge per month and will never inform you that you cannot cancel your membership as you want and instead will make you pay even more with sneaky charges which you were never informed while they made u sign up membership form. They are horrible and if you do not want to get stuck with their stupid rules, do not join this gym.

Sadly one star is required. Bogus charges and near impossible to stop auto withdrawals once started. Planet Fitness sounds great but the truth is they lie about pricing and you pay much more. Go to a better gym and end up paying the same thing.

Last summer I went into the Planet Fitness and talk to one of their staff about their membership options. He told me "we are on a promotion period, so one of the option you have was 10 dollar a month, no contract", which meant I can cancel any time. So, I wanted to be sure that I heard it right, I repeated back to him "10 dollar a month, no contract" and he said " that's right" and nothing else.

I have been trying to get the withdrawals stopped from my checking account since I moved away 3 years ago. I am going to have to close my account to get it stopped. They just don't seem to be able to remove me from their billing system no matter what I do. They seem to have a high turnover of employees that don't seem to know the proper procedures.

I am so upset for joining this piss of ** gym. I join on May 13th and I pay $30 then on May 17th they took out $21 out of my account... Yes I read the contract but everything is in small prints then come Oct 1 they charge me $39 maintenance fee that I didn't know nothing about. I am so disappointed with this gym and customer service is horrible. I REPEAT, DO NOT JOIN THIS GYM.

Planet Fitness, this message is for you. Two in store attempts to cancel my membership and each time I had an employee that did not know how to help me do so and when I asked for a manager there happens to be no one around. So that leaving me to call your customer service line, that also being no help to me at all. Whoever I spoke with did not know how to cancel a membership either. So here we are. Two-hundred and forty dollars later!!! With people that work for your company telling me, there's nothing they can do, when in reality they do not know how. I will blast your company to no end. This is beyond ridiculous and I will never use your gym again. Sincerely, an angry person.

I made an account just to ** about PF. They are nothing but CROOKS!!! I was a black card member for over a year, my circumstances changed and was no longer in need of using PF. But just because I didn't need PF, PF decided they needed me. $21.36 was auto withdrawn from my account every month and I paid it every month. But on 08/12/15 I realized that I no longer needed nor used their services so I went into their facility to cancel. The man at the counter told me ok, but I would be charge one additional billing cycle fee because it was after 08/10/15. (Damn it, I should have done it Saturday). "Ok that is fine" I told him. So on 08/17/15 auto withdrawn from my account was $21.36, yay I'm done with PF. Wait but there is more. On 09/17/15 $21.36 came out again. Hold on dude said one billing cycle what gives. So I call them up today, they can see the cancellation but oh it wasn't ever processed so it never went through.

15/Sep/2015 My guest (family member) was rudely asked to return to the front counter where he was harassed about needing more info on the sign-in-sheet. Planet Fitness said they wanted to copy his I.D. and wanted a phone number and e-mail address. A couple of months ago he stopped using his e-mail & phone # due to receiving UNWANTED offers & strange texts on his phone. My question is, when did Homeland Security piggy-back at the gym?

I will never recommend these people! I came here to cancel after it no longer became convenient for me to travel back and forth by bus with my new apartment location. These people had the nerve to not only to charge me a fee of $58 because I have the black card member (which I ironically got for the convenience), but the regional manager of this franchise lied to my face about how it was my fault it didn't read the fine print because she always read the terms of agreement. What a liar! The fact that she could lie with such ease to a paying customer is disgusting. And you know what I hate to say this but it always the black people that do this garbage to their own. I have never heard of such a fee this high for a gym that's name isn't the East Bank Club.

I wrote an email to the corporate Planet Fitness address, explaining I never signed up for this membership. They have been charging my account since 11/2014 without permission. I asked them to cancel my membership, and refund all they have charged me. I have never used said membership, nor ever even stepped foot inside a Planet Fitness gym. I am extremely upset with their response, which basically ignored my request for a refund (did not even mention it or apologize about it) then further instructed me to pay a $58 buyout fee if I wanted to end the membership early. This company is a joke. I have read several other reviews, and they all agree. They might claim to give you some kind of harassment free environment - but that only applies to other members, not their employees! HORRIBLE ETHICS! HORRIBLE CUSTOMER SERVICE!!!

I have been with the Planet Fitness for a year, and I was harassed by a member. Also, tried to kick me out in a 30 minutes workout out because the husband said his wife will be using the machine that I was about to use and I said that I have the right to use the machine that I want. There was no sign whatsoever that says "for 30 minutes workout only."

Due to a job change of mine, I came into the South Ave. Staten Island NY location over 2 years ago and signed a paper to cancel my membership. Since then this gym has been charging my card - I have called and asked many times for them to please stop. (I paid my CC not to be put into collections while I attempted to have them stop.) I was told I had to come in again to cancel because the employee at the time must have "forgot" to scan in my paper. The employee incompetency is costing me over $600.

I joined Planet Fitness because they have 3 locations near my home & work. Plus it was nearly free to sign up, just 20$ a month, but I noticed most locations don't have any deadweights or even a single Olympic bench for bench pressing. What kind of gym doesn't have a bench press. Also there is a sign on the wall with a blue light that says "lunk alert". If you drink water out of a gallon jug, grunt or drop weights you are a lunk. If you work out hard or make any noise when racking the weights a little punk will come running up and scold you for it.

My family lives in Mobile Alabama, so when I go to visit I use my membership at the local clubs. Needless to say it is a racially sensitive community, but I would not think that would extend to a gym I am a member of. Every time I visit the staff uses dropping weights as a way harass me. I visited two clubs, one on Dauphin street and the other on Airport Blvd. They are racist and try to make minorities feel uncomfortable.

I told them that my husband and I moving to town that don't have Planet Fitness. I told this guy that I want cancel it. He said, "You has to pay $68 dollar to cancel the fee." WHAT?! He told me, "Only way you have to wait till Feb 2016 and call back and cancel fee." I yelled at him and hang up! Why should I keep paying if I not going Fitness? RIP OFF!

Planet Fitness in Conroe Texas bullies and discriminates against obese teens. My daughter was laughed at by 3 of the Planet Fitness staff. My daughter is overweight, and very conscious of her weight. It was a big step for her to join a gym. She was so excited for the advertisement of Judgement Free Zone and No Critics. Today after being laughed at by the staff she is traumatize and will not ever go back. My daughter's friend was also there to witness the behavior of the staff. My daughter and her friend even heard the staffs talking and laughing about me while they were waiting for me outside of the locker room as I gather my things to leave.

This was in Conyers GA but I'm sure they are all the same! I am so angry because I went to cancel my membership and they charged me a 60.00 buyout fee for early cancellation. Crap I thought Planet Fitness was a no-contract gym and then to top it off I was charged an additional 20.00 because I came in on the 13th to cancel! They told me every cancellation was to be done before the 10th! My payment was not due until the 19th. I had called at least 3 times in the past couple of months and talked to someone about I was moving and what do I need to do to get them to stop taking this fee out of my account. Not one time did they tell me any of this!!! When will I ever learn? Nobody really cares about people - only their money!!!!!!! I really hope everyone will look somewhere else. It's not like I have enough money to give away to a million dollar co.

I joined PF 2.5 years ago and have not been there for the last year due to a medical condition. I tried to cancel over the phone several times as it is difficult for me to come to the center but they said I had to come in to cancel. I just now made it in to cancel my membership and they said I have a $110 outstanding balance. Apparently they had an issue collecting my membership fee starting 11 months ago but never notified me, they just kept on charging me for 11 months. I didn't know that there was any issue with my payments because no one ever notified me. Tonight I went in to cancel and they told me the membership could not be cancelled till the overdue balance was paid. I am not able to pay the overdue balance at this time so how can they keep charging me even though I came into the gym and asked to have it cancelled? This was at the Waterford MI Planet Fitness off Highland Road.

I was a member of this gym for three months. I had almost always worked out with my dad. We would work out on the elliptical, and sometimes I would use the tanning bed. We would then always use the hydro massage beds they have at this location. On this particular day, the guy comes to me at the counter and asks if we are both members. I said yes, not thinking it would be a problem. He proceeded to tell me that my dad could not use the hydro massage beds this time. Even though we had used them for three months at least two to three times per week. None of the other staff had gave us problems about it. His name was Tyler and he said that was the rules.

I have a complaint with management at Planet Fitness in Inglewood, CA. When asking personnel for the corporate number I get the run around. This location continues to try and double bill me.

This review is in regards to the manager Ericka **. I had been very sick for months and unable to work out or even go to the club. Once I started feeling better I went to the club to pick up my new member package and was told I was delinquent. Now a few weeks prior I was told that my account was in good standing and come on in. Since they just took out another payment out of my account I thought good now I can go and start working out again. I told the person at the desk that I wanted to speak with a manager but was told that Ericka was off till Monday.

DO NOT JOIN if you ever plan to cancel your membership. My wife had a membership and cancelled so we thought over a year ago. Unfortunately for us we didn't check our credit card statement close enough. Turns out that we have been paying for a membership for more than a year that we have not been using. Not sure how they managed to go through at least one credit card number change.

I just going to write the short story about what happened but on my first day. The staff were very friendly and explain me important details about the contract. I signed up together with my wife thinking on the wonderful ad 10 DOLLARS A MONTH. After 1 month, WRONG!!! The young clerk forgot to tell me about the 40 dollars service or maintenance fee for each one (total 80 dollars) and all the sudden after going a couple times to the gym they never told me about my debit card not going through the system. Even though I use my debit card for other companies and they never have any problems.

They did not contact me to let me know the trainer was gone. Then they tried to act smart when I showed up. Tried to be smug when they read the wrong phone number.... No apologies. Was accused of foul language....then got called and was told I was a liar.... Then as I got hung up on I was called a **. Corporate sided with them.

My husband and I signed up for the gym on 1/8/14. We were told it was a one-year membership and that we could cancel before June 15, 2014 if we weren't satisfied before we were charged a membership fee. We continued with our membership despite my husband having surgery and only going 3 times out entire membership. I stopped going in July 2015 when my bone spurs (which I had surgery on this past June) made it unable for me to exercise. When the contract was explained to us we were told it was for one year and that was it. We were not told we had to do anything else and we were not told we had to cancel in January 2015 despite it being in the contact and the "kid" going over it with us.

I was a member at the Planet Fitness in Souderton, PA location for almost 4 years. June 15, 2015 my membership was cancelled by the manager of who left a message on my voicemail Due to my behavior & 2 complaints? Never had any complaints prior!

My husband and I joined Planet Fitness early February of 2014. So this past Feb, 2015, our one year contract was up. We both had the black card and our bank account was charged 19.99 each every month. We thought it just ended after a year, but it didn't and they kept charging us. Ok, so we both went into the gym in person and asked to cancel our memberships. Our contracts were up so they said that was fine. We both signed for the cancellation and that was it. I asked.. "So that's it, we are finished and will no longer be billed since we filled our contract obligation?" She said, "Yes you are good to go."

I have belonged to this Planet Fitness gym at Curlew Rd & US Hwy 19 in Palm Harbor Florida for several years. Unfortunately each year it gets worse & my friends and gym buddies keep leaving: If a machine breaks it takes a long time before it is repaired & they are old machines. Same when the vinyl tears on the machines it takes even longer to repair. Same if a light bulb burns out. A few weeks ago a paper towel dispenser that is used to wipe down the machines after usage fell off the column, now they have no intention to install or reinstall another one. You have to go way out of your way to get paper towels & the spray bottle, so lots of people who would have wiped the machines down, no longer do so. Today, the 2nd Tuesday of the month is bagel Tuesday - yes you can guess - there were no bagels. Even when they do have the bagels they always run out of coffee.

I hopped on the Planet Fitness bandwagon when the first one opened in Dover NH... I only have one complaint, that is that now that I have moved to Rochester, I can't switch my home gym without paying the raised membership fee. You see when I joined them there was only Dover and MAYBE Portsmouth, also the monthly fee was just $7.50. But overall I LOVE this gym. I go 3-6 times a week and enjoy the free pizza, not to mention I shower there after every workout, and I love a long shower... My only question is... What day do they give out the bagels??? Hahaha. FYI - I hate when I leave my gym clothes at home... But I walk everywhere and I just don't have the energy to walk home after work then back to the gym to work out.

I'm not going to waste more time explaining but our local Planet One is run by a child. And they are going public soon. Their business model failed when Gold's Gym tried it at higher prices.

When I joined Planet Fitness it was for $10/month. No one said anything about a yearly charge that they make to your account without your knowledge. When I complained to the manager of PF Ridley Park, Pa I was told, "Too bad, there's nothing I can do. That is our policy." I asked for the name of the Regional Manager and was told she could not give it out that I would have to "just send an email" (that they could then ignore) instead of talking with someone directly. Is this any way to run a business?

Gym management recently changed. Now when I ask to use the massage chairs, manager Phillip ** told me that the new management decided not to honor past agreements with members. He would make no exceptions for those who had special arrangements with previous management. I pointed out that he was strict about the gym sticking to their new rule not to allow regular members this frill reserved for black card members. He should be just as strict with agreements in place between regulars and the old managers.

I have been a member of this same gym, the Gastonia, NC location for 3 years except for a period of time when I was not working. A few days ago I asked if I could reduce my membership since I am no longer using the counterparts that are offered that go along with the $19.99 monthly fee. The "girl" that I was talking to simply refused to work with me so I asked to speak to a manager. She basically ignored me. Then I said, "Well I would be better off cancelling than continue to pay the monthly fee", just to reduce my membership. WTH? Then I asked for a manager AGAIN, she said, "Well, they are not going to do what you want to do." Then she proceeded to fill out a cancellation form??? I never said that I wanted to cancel. As a matter of fact, I told her 4 times that I did not want to cancel. That I just wanted to reduce my membership.

Talk about getting ripped off!!! I filled out paperwork & also paid $20 to join Planet Fitness but never finished the process to become a member. Now according to them I've been a member since September, 2014 & owe $110. They found the time to send me a bill but never took the time to send me a membership card or the stupid t-shirt that one is supposed to receive after joining & becoming a member. Are you serious, you've got to be kidding... this place is nothing but a scam.

This fitness is only cheap. But do not expect for good customer service. All they think is: I am very cheap fitness. Another things they do not care. Very sad for the business. The owner do not care. They want to make money. That's all. We cannot do anything, only report to you.

We were told (as in all advertising) there is no contract, month to month charges. That is not the case. You are charged monthly $10.93 per membership. However if you cancel before 12 months you are required to "buyout" original contract, or pay for full 12 months. That is a contract. So we waited until contract was set to expire, as info was provided by the local office and cancelled membership. So, I contact our bank to stop the debit from being allowed to debit. You know, just in case....The next thing we know they have (tried!) debited annual membership fees from our account for a membership we did not have.

Customer Service from employees and managers at the particular date of arrival was insulting. In addition, female employee at front entrance was incredibly rude and unprofessional upon inquiry of gym facilities and employment of job posting. Manager felt need to grab and squeeze female employees rear end as we inquired about fitness facility. Both female employee and manager were very unhelpful and uneducated about basic fitness terminology and were very uninterested in a potential sale. The party we arrived with were extremely dissatisfied and appalled with behavior along with the lack of knowledge presented by the female employee and manager present at the time. We highly DO NOT recommend Planet Fitness for hospitality and general fitness professionalism and knowledge. We give "1 STAR " in regard to facilities and company's hospitality and professionalism.

So, my name is** and I'm a NEW GYM goer and the first GYM I have ever gone to was the wonderful Planet Fitness. The very first thing I noticed when walking into the area was how cleanly everything was! The wonderful receptionist whose name I believe to be **, was extremely helpful and informed that the locker rooms, (which I got to see, super nice looking!!! It's bring your own lock, so you know there's no janitor that has a all unlock key.) Are cleaned every fifteen minutes! That's so crazy! And to prove that, as we walked in on the tour, a lovely lady was cleaning them as it was empty. Their showers are large, and private. Not to mention two separate and closed doored changing rooms for those who are a little more shy.

Short of long I have my monthly membership deducted from my card each month. I received a TEXT message on Tuesday that my account is past due and will be sent to collections. I called my bank who said the amount has been deducted each month with no issue. Not only did they not call back BUT corporate has not responded to my emails or phone calls. My bank told me to keep their text as well my lawyer. My five year old nephew can run a business better. There way too many better gyms that work in a professional manner.

I joined in March 2015. Really don't like it at all. The people that work there and the members are stuck up. When I wanted to cancel my membership they told me it was a cancellation fee of $53.00. When I joined they told me I can cancel at any time and I wouldn't have to pay a Cancellation feel... If I have known that I was on a year contract I would have never joined... The employee need to get their facts right and stop lying in order to get you to join. I'm very dissatisfied okay, I will not recommend.

During the last two years I have asked Planet Fitness several times if I could pay my membership fees three to four months in advance. THEY ALWAYS REFUSE! They always insisted upon being in my bank account--now I know why. Eight months ago I got 20 dollars behind; I thought it odd they allowed me to pay cash at the counter. Two months later, my Master Card expired and Planet Fitness could not deduct monthly fees--yet no one said anything to me. I think it may have happened when my bank issued new debit cards but I'm not exactly sure. At any rate, I thought my monthly payments of 10 dollars per month along with the 30 or 40 dollars per month they deduct in either October or November were right on schedule.

I was an employee there for the better part. 2 yrs and about 3 months ago I ran into a customer that upset for lack of a better word and wanted to complain about the managers at the Columbia TD location and understandably, asked to speak with someone higher up since it made no sense to complain to same managers he wanted to complain about. Well thinking I was doing the right thing by giving him the contact information for our regional manager I ended up getting for that. In no way did I know that this was against kind of policy or rules and after numerous attempts to try to talk with someone about it haven't been able to reach anyone for an explanation so now I'm out of a job for giving a member the contact info that he wanted in order to make his complaint. Reminder that this happened 3 months prior to me being fired.

My membership has been done for over a year. They started charging me out of nowhere monthly fees of 21.95 and then charged me $42?! Which I don't even understand why since I have no contract and I haven't stepped foot in there for a long time.

I created an account just to tell people not to go to Planet Fitness. The customer service is horrible. I had an account with them for several months, I had recently gotten 2 jobs. So I had no time to work out anymore I didn't canceled my membership and wasn't aware that I would be billed doubled my bill plus tax and I didn't have the funds in my account to cover this bill so my bank charged me a OD fee of $35. Then I owed Planet Fitness a fee of $10 dollars because they couldn't receive my payment then I canceled my payment June 13 and was charged on the 17.

They charged my bank account twice in a month for fees and then tried to justify it as it were their policy and when I spoke to corp office they really don't care because they already got my money and I am stuck paying bank fees . There should be something done about this company, they are stealing and saying it's legal.

Hello my name is **. I have an membership at the Troy, MI location. I called the Planet Fitness corporate number in (today around 3pm eastern time) New Hampshire and rep that I spoke with name **, was very rude to me. She said she didn't care about my father legs getting amputate, cut off. Because I had to move in with my parents to take care both of them. Their health is declining. She said "I don't care if your father got his legs cut off. They will not let you change location until the 90 days are up." ** was talking over me, laughing at me, very short laughs, that's what I heard. I was very shocked, felt my rights being violated, privacy being violated, no privacy, or rights as an Planet Fitness member, USA citizen, human rights. That was very unprofessional, and I felt ** making fun of me also. She asked what I think should be done with **, as if I had a choice. Like I could get her fired, terminated.

I went in to cancel my membership to Planet Fitness in October, 2014. At that time they told me there was a $75 fee to cancel, something they neglected to tell me when I got the membership. I filled out the form and paid them the fee and now 9 months later they are still deducting the monthly membership fee out of my bank account. When I called and informed the manager, **, of this she told me they are under new management and that this had occurred frequently. She told me to bring in statements showing where the fee had been deducted and she would reimburse me. I went to my bank and paid $5 per statement. Now the other manager, a very rude young man, says they will not reimburse me because I no longer have the form they should have on file. So I have paid $75 to stop a membership I no longer want and still have to pay for the membership. They have no idea what they are doing.

Monies were taken from my bank account illegally by Planet Fitness (Annual Fee) after cancellation of membership. Manager for Homestead, Florida Club is shameful, arrogant and condescending. Anyone interested in joining Planet Fitness - DO NOT ALLOW WITHDRAWAL OF FUNDS FROM YOUR BANK ACCOUNT. Planet fitness Corporate office is ignoring my request.

I went in to cancel under 18 children's account. The lady at the desk tried to talk me out of it but finally said it was taken care of. This was early March. In June I get a letter saying the accounts have a balance. When I went in they said not only had the accounts not cancelled, I cannot cancel until I pay for all the months. When I asked to talk with the next level of management I was told they won't provide the name and I must work with the local manager. To make it worse they are still charging me. I can't make it stop until I pay all the back charges. During this time nobody went to the gym because we knew it was cancelled. The local manager basically said “Too bad” and would no listen to anything. Basically pay or account still grows.

They are Liars and Scoundrels!!! This gym is NOTHING but a SCAM!!! They OVERCHARGE and DOUBLE CHARGE!!! They REFUSE to work with you on ANYTHING!!! And what's WORSE, they DENY fault and say "it's in the contract"... NO IT IS NOT, they need to be SUED!!!

I called the call center, no. 0861 496 463. Consultant either put me on hold or say they will get back to me but they never do. I have been trying for about 3 weeks now and failed. I left several messages for the manager, he does not respond to messages either. I drove to the gym where I originally had my membership and the admin lady promised to assist me and I am still waiting 1 week later. Planet Fitness is the worst place to get answers from. People in customer service are the first expression of who and what Planet Fitness is and with staff like that, who will want to join.

My fiance and I went for the year 10 dollar a month contract. We were told when the contract is over it's over. I have been charged 3 months over the one year contract plus 29 extra each for annual dues. I called and was told there is nothing they can do because we are month to month. I kindly explained we did not agree to this.

My wife and I joined PF about 6 months ago in North Olmsted, Ohio. They told us the only fee was $20 a month for the black card membership. Last week I was charged $42.12 for each membership for annual fees which we were never told about. My wife called about this fee and the manager there could care less so she asked to speak to the regional manager. The next day the regional manager called my wife back to discuss these annual charges we were never told about. She did nothing to help the situation but cancel our membership and ban both of us for life from PF, and threatened to call the police on my wife. I can't believe how my wife was treated as a customer. PF doesn't care about their customers. All they care about is getting your hard-earned money and hitting you with hidden charges. I would give PF 0 stars if I could. I will never recommend them to anyone and they will not get another cent from me!!

I signed up for 2 memberships ONLY because I was told that it would only cost me 10 dollars and 83 cents per month each membership. I called on the phone before I even went in to the Houston Texas location at Steeplechase on Jones road... The guy who helped me seemed new but he assured me that I would only be charged $10.00 plus tax per month to be debited from my checking account on the 17th only! I expressed over the phone that I didn't want to pay any hidden fees or any other fees outside of the 10.83 per month per account on the 17th. I signed up in April in the middle of the first week and was charged on the 17th just a few days after I signed up.... Clearly I hadn't had services for a month.

First I would like to address all the complaints about gym memberships. Most gyms will take money out of your checking account. They will let you charge training sessions, but most will require a checking account that they will pull money out of every month. That's just the nature of the beast. As far as cancellation, most will explain their cancellation policy to you in full before you sign up. If you weren't paying attention that is not the fault of the gym. I have signed up for Planet Fitness $10 a month plan. I am NOT inbound to a one-year contract as the 19.99 a month plan is. I have a seven day window to cancel my membership if need be. If you signed up for a black card instead of a white card, yes you will be fined because you are signing up for a one year contract.

I was a member of Planet Fitness for 9 mos. In that 9 mos. I would use the circuit room. I usually followed the pattern. Many times... many people do not. One day, I decided I would skip the steps in the middle. Most of the time my husband and I were the only ones in the room. Throughout our time in the room several people would pop in somewhere in the middle then leave. 3 rather large young black guys, tatted up would come in several times, then go back to weights then come back. Two young ladies, stood on the outside of the room. They waited for the black men to leave then came in and told me to leave because I wasn't following the circuit by missing the steps in the middle. As I left the room, an older black lady stopped me and said they did the exact same thing to her but did not say anything to the young black men.

I'm one of those many people who sign up for the gym and go a few times and never again. So I signed a 12 month contract in Jan 2014. I assumed it ended in Dec 2014. Wrong. I was supposed to go in (not call) or send a CERTIFIED letter to cancel after the 12 months. This was in the original contract. There was no mercy for my forgetfulness when I called to see if any of the money could be refunded. Just trying to catch a break. I understand that businesses need to make fair profits, but I'm betting they make quite a bit from people like me who never cost them any money, but pay and pay month after month for nothing. I learned my lesson and it was my own fault for sure - just putting this out there for anyone who is like me, well-intended, but forgetful.

My health insurance started paying for gym membership. Planet Fitness does not deal with the SilverSneakers program so I switched gym membership to another company. The staff member at Planet Fitness on Freedom Drive said he would take care of it. After a couple months, they begin auto withdrawals, notice it on 6/1/2015. New staff member said I didn't sign a cancellation form which former staff member never mentioned. No corporate phone number, web page is not friendly to contacting corporate office, shoddy business practices.

Honestly, I joined PF because it's very low cost compared to all its competitors, not having therefore charging me for amenities I won't use (pool, zumba et al classes, equipment designed strictly for body-builders) - very much appreciated. So, when the a/c goes unfixed for a month, as do numerous machines & headphone hookups for TV's (these have yet to be fixed after at least one year), when there's only one of the most popular equipment and two of those less used, when the massage chair is so noisy relaxing, therefore using it is not an option, and when staff simply ignore reports of faulty equipment, we are indeed getting what we paid for. Not much.

DON'T JOIN! Drama filled gym!!!! ** works front desk and creates "clicks." If you're not a part of her group you're not treated very well. Felt very discriminated. Will never join this gym nor would I recommend this gym to anyone else. Not even for $10 bucks.

Planet fitness is a true example of poor customer service. I paid for a year's gym Membership and after that year, I thought my membership would automatically cancel. I was mistaken. I called the gym and they told me that they could not cancel my Membership over the phone. I had to either go back to the gym I opened my membership with to cancel in person, or send them a certified letter. Meanwhile, they have continued to keep taking out my membership money monthly.

Do not give these people your account number. I had a membership there. Paid monthly even though I became unable medically to attend. Finally went in and dissolved my membership and was told there would be no more charges to my card. This was a complete lie. They charged my card later a yearly membership fee, knowing that I was no longer a member. When asked for management, was told there was nothing they could do for me and I was given a bogus corporate number to contact. That bogus contact number or corporate number has you on hold for over an hour with the recording that continually tells you to press 0. I was going to return when I was medically able. Now with this treatment, I will never set foot in that place again. Reading other testimonies, they have done this to a number of people. Beware, beware! Do not give these people your checking account number.

My partner and I joined PF for the first time in Kernersville, NC. The staff there was GREAT, we then moved to Raleigh NC and had a great experience there as well. Recently we relocated to Nashville TN. There have been a few issues with staff. I have attempted on three times now to contact the corporate office. The phone number listed online just rings and rings. Then there is a system generated prompt to leave a voice mail. Then after hearing this for two minutes one is told that there is not adequate space in mailbox. Really guys, this is how you do business??? Fortunately I work for a major media outlet, and have read some of the reviews here, sounds to me as if PF has lost its customer focus! Not good, not good at all!!

I was charged a membership fee for an additional year even though I cancelled my membership. The same day I cancelled was the same day I was charged a yearly membership fee, which why should I be charged if my membership is cancelled? My contract promise was fulfilled.

I decided to cancel my membership after a year and 6 months only because I don't feel they care enough to send you an email when they are taken out the year membership. How hard is it to send out an email to everyone that it's that time a year? When you decide to show that respect to your customers, then I would love to come back. The staff is great and very respectful. You are putting your staff in a situation that they should not be in. It's not their fault but they have to deal with that stress.

I recently cancelled my contract with Planet Fitness in Derby CT. I had a black card. Not only was I charged a $58 cancellation fee (and $3 tax..tax on a cancellation fee?) but was then told my annual billing of $41 was due 3 days earlier and I had to pay that as well (which I plan on fighting). What I find interesting is I found another complaint posted with the same exact complaint... cancellation and then informed annual billing was 3 days earlier... Coincidence? I doubt it. Think twice before signing up with this gym. Facility is nice.. their billing process borders on fraudulent and the teenagers they have behind the counter are clueless. Pay a few dollars more and sign up with a gym with integrity... which is not Planet Fitness.

Due to moving I cancelled my Planet Fitness membership in Joliet. I signed a paper agreeing to pay them out on June 17th. I paid them out. Lo and behold, May 18th I get billed again for a 10 dollar charge. I call management (**) and he requested I email him a screenshot of the charge. I emailed it to him in 5 minutes. Today a girl from the Planet Fitness in Joliet calls on behalf of ** and says that billing claims they didn't take the charge out, that it is a debit charge, and asked if I used my debit card at a different Planet Fitness. Then proceeds to ask me for my debit card number. I was furious!

Horrible service at Laskey Rd. in Toledo, Oh.. Employees will put people in tanning beds before you that signed up after you when you're sitting right in front of them waiting. They also have people waiting on beds that are open but just need cleaned and they are up at the desk throwing markers at each other. Spoke to manager which was a waste of time because he was one of them playing around. I've been to 2 other Planet Fitness facilities and they are much more professional than this location.

Walked into a Planet Fitness. (May 19th 2015) Thought I would join. Did not like they don't take Credit Cards for payment. You have to have a Savings /Checking Account for Auto payment. I asked for a "Mini Tour!" The guy said he was not able to leave the front desk; but I was welcome to walk around to "Check the Facility". This guy's attitude was lousy; he didn't care!

Planet Fitness is so full of it. They scam people out of their money and when you try to cancel the membership you have to pay $60.00 and when they take the money out your account you have to deal with overdraft fees that will continue to hit you on the 17th of each month if you don't have any money in your account. I don't appreciate how they try to set you up for failure already.

They have a note they cancelled my policy then continued to charge me for 10 months. They are unfair in their business practices.

My name is **. This past April I joined Planet Fitness. I told management that I had a bad heart and may not be able to continue. They said that was okay and I could quit anytime I wanted. My heart condition has gotten WORSE and I am no longer able to go to the gym. When I told the gym management, I could no longer come to the gym, they said that I could quit but I had to pay a penalty of 82 dollars. I was never told of any penalty when I joined. Is this how Planet Fitness treats the elderly and the SICK? I'm on a fixed income and this just isn't right!! This is just WRONG!!!

I go to the Planet Fitness in Hamden CT, I've been to other planets in CT but this one is way smaller than the others. I am a black card member and go tanning at this location. The first time I went tanning here, when I was done tanning I went back up to the front desk and asked them if they go and clean them after and they said no. They said we (members ) have to clean them when we are done. Which means we have to clean them before and after use because who knows if it was cleaned before hand.. I'm not complaining that I have to clean it, I don't mind.. but what am I paying them for? Using there is 2 or 3 employees up front literally just standing there not doing much, why can't one go run and Clean them right after?

Planet Fitness Montgomeryville PA. My Guy canceled at one gym and came to my location due to continued stalking and threats from his ex-spouse. When he originally joined he spoke personally to the GM and I was present and unfortunately so was this trainer who kept putting her two cents in during the whole conversation. What I mean by that, is she was argumentative when he questioned the GM concerning some of the policies at this location which are not the same as other locations because they are a privately owned franchise. He also made it clear that absolutely under no circumstances should any of his information be released to anyone because of his ex-wife who has stalked him and continues to do so.. he is in fear for his life. Yes he is big but being hit by a car would still hospitalize him amongst other things she has done to him..and just for the reason I am about to speak on.

I have had health issues since July of last year that have made it impossible for me to go to the gym let alone leave my home. First I was told I couldn't cancel, and then a few months later when I called I was told I could cancel but it would cost me. I was willing to pay but then I was told I had to show up in person. If I was able to do that then I would be there working out. Then the staff told me that my contract was over in April and if I didn't renew then I wouldn't be charged anymore. Then I find out I was charged again. I called yesterday, explained my situation and was told they still won't cancel my membership over the phone because some people lie and cancel other people's membership. I doubt that highly. It is a way to make it harder to quit.

I inquired about possibly joining Planet Fitness. But when they told me I have to have a bank account turned me off of this Gym completely. Basically if you don't have a bank account you are not good enough for Planet Fitness, that was the catch.

We joined PF in November and while joining we told the sales guy and other person (branch manager as per the sales guy) that we are not permanently residents in Johannesburg and hence we don't have any bank account and we can pay only by cash. We registered for black tag where they asked for a lump sum amount of fee for the main member and R99 per month for the guest member. They took the lump sum amt in cash and did not force us to go by policy to have a bank account linked to our PF account. And even promised us that they will discuss with the admin and head office and will figure out some way to take the monthly fee. We told them clearly that if banking account is must for monthly pay then we would not like to join. But they convinced us that they will manage at their end and will let us know on when to pay monthly fee.

My experience at the Rochester, MN Planet Fitness started out alright, except for the fact that I find their policy of having a so-called "judgement free zone" to be hypocritical. The manager and the employees talk crap, are overly critical and talk about you behind your back. When one of their employees steps way out of line they do nothing to fix the situation, and when you try to solve the situation the right way they will turn on you like it's your fault. If you know what you're doing at all in weightlifting you better not go to Planet Fitness. No one is certified there. An employee told me this, but everyone will claim that they are.

December 15 around 700 pm both my husband and I had to deal with a employee of the planet fitness ** New York NY by the name of **. ** was so disrespectful and discourteous especially to my husband who was just minding his business after our workout eating a banana feeling a little weak sitting on a stool he borrowed from a tanning bed no one uses. This employee took it upon herself to demand my husband to get up in such a offensive way right in front of me and another employee setting my husband off and making me annoyed because she was the only person to ever say anything about borrowing a stool. We have been going to that gym for almost 6 months borrowing the stool if me or my husband had to wait to change. There are no signs saying don't borrow the stool and no other employee ever said anything.

Was trying to lose weight by myself at the gym but decided last night that wasn't working out for me so today I get went to Planet Fitness and I knew the trainer was scheduled today from 10 to 10:30. I asked the lady behind the counter if ** the trainer was available because I needed his help. She said he was no longer a trainer, he was promoted to assistant manager. I was upset and I would like to cancel. She was more than happy to have me cancel with a $58 charge. I feel like I was lied to. I was told there was going to be a trainer. Why should I have to pay $58 to cancel my membership even though my year is not up for lie that I was told.

It was hard to quit Planet Fitness, write the letter, only certain days, certain times. Now a year and half later they are charging my bank account the monthly fee again. I called and they said I would have to bring the bank statement into Planet Fitness. I did that and they confirmed that I wasn't a member and haven't been a member for over a year. They said they would call me later with a solution. That never happened. Typical runaround.

I thought I would switch from my current gym to PF after seeing their ads. I went to the gym to check it out and get pricing info. Despite seeing ads that said it was $10 per month and $10 to sign up, they gave me two papers with prices showing an annual $29 'Maintenance fee'. Despite being irritated that the fee was higher than the ads said, I decided I would come back the next day with my information and sign up. The next day I went to sign up and they showed me a printed and laminate agreement that had a space for them to write in with erasable marker any amount they wanted for an 'Sign up fee' in addition to the 'Maintenance fee' that they said would be due in 4 weeks.

Reported staff for being rude and calling me a dumb **. The staff then started to target me to be ruder to and to discriminate against. 6 people had bags or coats hanging from equipment which is against company policy and when I reported it ** told he didn’t care unless it was me because I reported him. The women’s bathroom smells like a sewer everyday and when people complain about it they are told it’s not their problem. Club without water for 6 hrs one day, etc.

I'm a member - I just started with Planet Fitness. I was a member last year and that was the reason I came back but I have been unhappy with the staff. I was going just about every other day except last week I had to go to Nashville to see my doctor at Vanderbilt hospital so I didn’t go to the gym. So what I'm say that they take my lock off of the locker and take my gym bag with my new outfit. My bag was a Adidas, I had personal belongings in there - new socks. I also need to let you know that I ask if I could put a lock on the locker cause I have to use catheters they told me I could, so something needs to be done.

That's my experience with this gym.. "BAD", Why? Because I was on cardio, and the guys, by side me, he said I was talking loud on my phone... ("EXCUSE ME?") What about TV? What about "MUSIC"? What about the everyone talking a lot... Do you really think, I was alone there? COME ON, "that's complete RIDICULOUS." I read all the policy, there DOESN'T HAVE ANYTHING ABOUT PHONES, ABOUT IPADS, ABOUT YOU TALK. So I suffered prejudice. I'M VERY VERY SAD ABOUT IT. I never had on my life, I thought someone will, touch me, and say, I'm rude... I'm very DISAPPOINT ABOUT.

Folks, don't fall for the hype. Sure you can join for 10 a month. Easy, the fun starts when you try and leave. Back in 2012 Planet Fitness decided to no longer honor credit cards, but requested a bank account. I immediately went to the Melville location, spoke to the clerk on duty, and asked that they cancel my membership, and I made the payments till the end of the year. Come the next year, Planet Fitness (slick) tried to start up the billings again with an expired credit card. Not taking credit cards no more, but still willing to try and bill mine. I had to go to the credit card folks to stop payment. I threatened Citibank to leave their banking and credit card if they didn't stop paying. They did. Yet still Planet Fitness was trying to find ways to bill me.

My daughter ** started a membership with this gym around two years ago. She used her Citizens bank account to pay her dues. A few months later they charged a fee to her account that she was unaware of, causing her bank account to overdraw. I paid planet fitness the money owed, I am not sure if it was check or card because it was so long ago. She informed them at the time that she needed to cancel her membership because she was moving 2 1/2 hours away, and was told to send them a letter stating this, which she did.

My mother and me were treated so badly by ** and **. My mother is 67 yrs old and just wants to work out. She has severe heart problems so to get her to do a lil walking is great. Her account got really messed up and we wanted to fix it and they wouldn't even let her walk in, tell it was worked out. I wrote to administration to figure it out. I then put her under my account till we heard back from administration. These 2 individuals came up to my mother as she was working out, they took her to the front desk and told her she couldn't work out. At no point did they try to work with her.

Wow, I can't believe I have been single out today at Planet Fitness on main st Torrington CT by the General manager **. She told me I put the weight on the smith machine down too loud. Not the dumbbell, it's a self control and steady machine. All I have to do is to unlock the bar, do my set, then lock it back down. The buzzer didn't go off, nobody complaint about me making noise or anything. I'm only pushing 230 to 240 pound. I weight about 240 pound so when I heard other people binging their weight, I went to her and asked her why is she not going to those other people? Tell them they're making too much noise to take easy.

Let me start from the beginning. In the beginning it was my stepson and they went at least three times a week. What I ran into was, they have "pizza nights" they have tootsie rolls and grape candy at the counter on some nights and when asked about a scale... "We Don't believe in scales here." Ok. Whatever. I can move past that. What I'm very upset about is we had this different checking account and we're happy so we canceled that auto payment at the store! Gave them a different checking debit and after all that was said and done. EVEN AFTER WE WENT IN AND TOLD THEM WE HAD CHANGED BANKS, they kept trying to charge the old account numbers times almost $150.00! Then we went back in, they said "oh you'll not be charged again!" I'm up to $349 in overdraft fees no thanks to Planet Fitness. UGH.

I had no complaints originally with planet fitness. However when I moved and tried to cancel my membership the problems started. I have been given the run around for over six months now. I have called, sent letters and sent certified mail. I was sent an email stating that my account was changed and I assumed they had followed my instructions and canceled my account. I discovered I was mistaken when my friend called me to inform me that her account was once again charged and it once again bounced her account. This has happened for the past six months. My friend even put a stop payment on this charge and to get around this planet fitness started charging the card more. My advice for anyone considering a gym membership is to go elsewhere. This place will steal your money for as long as they possibly can.

I signed up for PF this year when they had the promotion black card (19.99 a month, first month free) and I still haven't had a free month yet. And I am very upset cause they are breaching their contract. So I am gonna complain to headquarters and if nobody resolve it, I am gonna sue to get out my contract and go somewhere else.

I signed up 13 months ago. When I originally signed up, the man selling me stated clearly the contract would cancel out after the 12 months. But that is not the case, they kept charging me without any notification that my year was up. Now I have to show up in person and or send a letter. I don't even live in the same state any more. I thought the phone call would be enough. But they will just put you on the run around to charge you as much as possible. I can't even be guaranteed that my "letter" will stop it. I can guarantee I will never be a member again once this gets straightened out. You get what you pay for. It’s probably so cheap due to the con artist that set you up in the first place.

North Charleston Sc. When I considered planet fitness as my gym to workout, it was the convenience to my work, and commuting back home from work, which got my attention. Planet Fitness was right in the middle of my commute. While receive my sign up tour, the staff member kept saying, "we don't cater to the bodybuilding atmosphere, and that we are are a non judgemental zone." Which I find to be grossly incorrect. So, I ask the staff member, "if you don't cater to bodybuilders, then who do you cater to." She replied, "well nobody".

A few years back my friend and I joined PF. We are not huge angry people. In fact, we believe in mutual respect for all people. This particular day was a chest day, and for some reason my buddy chose to utilize an open handed grip on the flat bench. He had 275 lbs in it, not a terrible amount of weight, but enough to cause injury if dropped. Unfortunately, the bar slipped out of his hand and landed on his chest. I accept blame as his spotter, but this happened so fast. This has never happened before or since. I'm a big advocate for proper form. So, what did the employees of PF do? Run over to make sure he was okay? Call an ambulance to ensure there were no injuries? Nope. They sounded the "lunk alarm." This effectively humiliated my friend who was already on the ground in pain. No one ever asked if he was okay. We never went back. This is a true story.

While paying my bill at Planet Fitness I set my phone down and forgot to retrieve it at the main counter. Later when I got home I used a location app that told me my phone was at the gym so I went back the next morn and phone gone. Camera review employee took it and wiped it clean of all information obviously to steal it. Had to go buy a new phone because he removed the sim card and every ounce of info on my sd card. The manager told me he terminated the individual but I haven't received a call from anyone despite giving him several numbers he could reach me.

I quit last week because Planet Fitness allows transgender people who are biological males into women's locker room. I refuse to be a part of that; that is not safe for women or respectful of their privacy. Who is to say a sex offender doesn't claim to be transgender and get in the women's locker room? This is extremely irresponsible and dangerous of Planet Fitness. When I went to cancel my membership, they kept telling me this was the corporate office and that they were different, but if that happened in Wilmington, they are still under Planet Fitness and still would have to do what the corporate office said. I also called the corporate office to let them know the reason I quit, and they were just like, "Okay," which was further proof they could care less about women. I would give 0 stars if I could.

I used this gym for one month. Came in twice a day. Cardio in the AM and Weight Training in the PM. They sold me a $5 lock to utilize their lockers. It was never mentioned to me that you can't leave your locker unattended and I didn't see anything posted. To my surprise that night, my lock had been cut off and my personal belonging thrown away. I complained to manager, he offered his used headphones. I asked to get out of my contract he told me no. Contacted corporate multiple times and never got a response. Put a stop payment on the checks and the manager went out of his way to charge me again. Incredibly unethical.

I joined Planet Fitness based upon what my needs are when it comes to staying in shape. For the most part I use the treadmill for warm up, and then I hit the free weights. Other days I use the treadmill for cardio only. I discovered the yoga and bosu balls when I worked with my personal trainer from a previous gym I used to belong to. I found these tools to be great for working on core strength when I used the free-weights. I trusted that Planet Fitness just like the other gyms I have belonged to, that they have all their equipments in order, but unfortunately that was not so.

Signed up for membership never returned, called to cancel membership 2 months later. Ask to speak to manager, no manager on duty after 4 pm. So i spoke to a new employee that obviously was unaware of cancellation method. One year later after reading credit card statement I see I'm still be charged $150 later all because of negligence of employees to properly inform members of cancellation requirements.

On 3/17/2015 I stepped into your gym in Hawaiian Gardens, Ca, as I had done weeks prior (at least 4-5x a week) and as I approached my recumbent bike as I always had. ** tells me that the gym bag I received from your company at initiation, the same bag I had always brought in every single time I came in, was now no longer allowed on the gym floor. I was surprised by this, but I obliged and placed my bag inside my car.

I sent several letters months ago resigning my membership. Have not set foot in the gym since. Paid in full up to the time I quit my membership. Have had to send two additional letters. Now they are assessing late fees and interest. Had to refute my credit card. Just want these ** to go away and not threaten my good credit rating.

RIP OFF TO VISIT ANOTHER. I have belonged to planet fitness for 2 1/2 years in Jacksonville Florida. In NY for a family emergency & stopped to see if during the 2 months am here I could pay $10 a month to use their gym. Took my card, registered me, then told me I could use but it will be $5 a day. In my opinion, much too unreasonable. Imagine paying $150+ for a month!! I expressed my disbelief & the "manager" in an arrogant tone told me that was it, nothing more reasonable could be done outside of me signing up for $110 for the month. Age discrimination.

I signed up in Michigan for planet fitness. It wasn't bad and most of the staff were friendly besides some of the females who always gave dirty looks when I walked in. I moved back to Wisconsin and canceled my membership FOUR different times. They are still stealing money from me!!! I haven't been a member there since 2013!!!!!! I blocked them from my bank account and they just recently took out $50 from me! UNBELIEVABLE! I will definitely be contacting the head of company and be making a threat that if more money is STOLEN from me, I will PERSONALLY take them to court. Horrible, horrible places. Should be absolutely embarrassed I even signed up to begin with.

I decided to try out planet fitness with a friend and everything was great till I moved an hour away so I needed to cancel my membership. I sent in a letter with my signature and what not. I spoke to a manager. She told me I will be cancelled and if I pay by a certain date I won't be charged for March (so I did that). I did everything I was supposed to do and saw I still got charged for March. I called and spoke to an extremely rude man who told me it looks like I haven't been cancelled yet. Told me to call back the next day so I did that. I then got told to call back again to talk to a manager. I called back and got put on hold for 5 minutes then told again to call back that they aren't sure how to take care of this issue. So I was told everything was fine and that I was cancelled but obviously was lied to and no one has been able to help me out yet extremely disappointed in this gym.

I have been a member of Norwin PA Planet Fitness for about a year, going 3 times a week. I paid the premium rate $19.00/mo so I could use the HydroMassage bed. These bed are Temp out of service so often, at least one of the two beds weekly. Several weeks ago when I went to use only working bed, the girl behind the desk told me she was "saving it for **." These bed are on a first come basis, or are supposed to be. I complained to the manager, was told she would talk to the employee and I was given access.

I have been a member of Planet Fitness since 2006 when the Centereach, NY location newly opened. I am outraged of the amount of theft in this location and yet nothing is being done to take care of it. I am aware there was an employee who no longer works there that was stealing, and I am aware that there are members that are stealing. In November my keys were taken to get into my car and steal my Michael Kors pocketbook (which was locked in the trunk), all its contents, and thousands in fraudulent charges on my credit cards. Luckily the two responsible were caught and arrested, as this happened to me and about 4/5 other women.

I paid membership costs and they always ask for payment that was already paid. I left that gym and advise everyone else to leave as well.

I went to Planet Fitness in November 2014 to let the Company know that I will be moving in December 2014. The receptionist ensure me that they will cancel my membership. I found out that they never cancel the membership. When I called on March 11, 2015 and talk to the Manager ** and send them the email, she inform me that I have to send a Certified letter for cancelation. The Planet Fitness did not take care of the cancelation in November, now on 3/11/2015, they still pushing it back by not doing it over the phone and not doing it using the email that I send. I am going to send a certify letter on 3/12/2015 and I will see what happen? I am very dissatisfy!!

I'm not from the area, but went to this location to take advantage of the $0.00 and no commitment with the black card. But after the experience I had, I will gladly pay my fee and be committed for a year than to have to deal with a person like the following! I had the worst "customer service" experience in my life 2 days in a row while attempting to start a new membership by a person that identified himself as a "general manager", "a red hair tall man" for the Paterson NJ Planet Fitness location.

I joined P.F. 2 years ago because of work schedules etc. I did not get to go as often as I wanted to, but still paid the $20.00 fee every month. Finally a letter was sent to the gym I always went to on November 1, 2014 to be effective December 1, 2014. I sometime toward the end of November closed my checking account and opened a new with a credit union.

I actually called the gym directly and inquired as to their services. It was recommended that I purchase the "Black Membership" as tanning, massage and a personal trainer was included. (I had not been in the gym for a few years due to health issues). So, I signed up with a year contract. (payments taken out of my checking account).

3/9/15 I came into Planet Fitness and there were 2 employees at the desk, one was on the phone and stayed on the phone for the whole 45 minutes I was at the facility - I requested a massage bed, 1 was broken the other two were overheating. The one I was in overheated so much that my body ached more than soothing. I had signed in for a 9:00pm tanning session, they are 20 minute time differences so I sign in at 9:00pm, another patron signs in at 9:20, 9:40 and so on. I was at the desk requesting my time slotted tanning bed, the one employee was still on the cell phone the other employee had 8 beds that she had not cleaned, by the time she returned it was 9:30. She asked what bed and I wanted and I said “none”, the line was backed up for the tanning beds and no one was getting their beds in the time slot they requested.

Every song is sexual in nature and describes having sex between unmarried people. At the very least this is unhealthy behavior and unpleasant to be subjected to while working out. They refuse to alter music selections based on my complaint. Overall downer. They are in the locker room also with video so you can't get away from it even with your own headphones. Yuck.

They claim to be a judgment-free place. However they have a sign that has a thumb down for guys who have a gallon of water while working out. Wouldn't you consider that judging? Also they serve pizza. Half the people there are overweight, and their goal is to lose fat. All that is doing is keeping them overweight! Crap, crap, crap fitness facility!

If you've already paid for a full year's membership then have to move out of the city, you are not allowed to transfer your membership. They claim you've only paid for a specific club. But a club is a club is a club. What is the difference? There is none. They are all the same gym in a different location. Simply put, they already HAVE your money, so why allow you to transfer it? The monthly memberships can just be canceled if they didn't allow them to transfer.

While I was checking to planet fitness located at 400 Boston post road in orange, staff member very rude and unprofessional - told he have to take a picture. I asked why I was never told to take a picture before. Staff member threatened me that he can denied my access if I don't take the picture. I have the right to refuse to take a picture. His body language was intimidating, he was literally blocking my way to get in. Mind you I paid my monthly fees. Even though I was instructed that I was going to get my first month free and never did. Staff violated customer rights, can't force anyone to have picture taking against they will.

This facility is not clean by any means... and anyone who thinks that has never belonged to a gym before. Some of the lockers in the woman's locker room are cut and have been for months (still not fixed). The tanning beds almost never work properly, if at all, and prior to tanning they want you to sign-in and give the current time but the only clock on the wall is not near the sign-in counter and doesn't keep the proper time.

My fiance and I joined Planet Fitness and was sold 2 locks. No tour was given nor did they tell us to take the locks off when you leave. The next day the locks were cut and then the rude man at the counter on 3331W Peoria told us whoever gave us a tour and sold us the locks should have told us to take them. But no one ever gave us a tour. Then he said I could buy another one - as if I didn't Know that!

I loved the Planet Fitness Membership while I was able to use it. Then my car broke down & I wasn't able to go to the gym anymore. There wasn't any locations that are nearby where I live were I wouldn't have to travel more than 30 miles. Anyway, I immediately called to cancel my membership. I was told that the only way you could cancel the membership is to travel to the location where you initially signed up, or write them some type of letter.

I attempted to join Planet Fitness. I learned the only way to join is to allow them to take fees directly from your checking account. Never would I ever allow a business to take money directly from my checking account. Offered to pay the year in advance in cash or by check or credit card. They refused. Bad business choice.

Tried Planet Fitness with my daughter before she left the country. After she left, I went in to cancel our memberships. They asked for the tags, which I turned in, and I gave my phone number if there were any questions. Every thing was friendly and I did not anticipate any problems. Four months later I realized they never closed the accounts. I went back, and they closed the accounts, but refused to refund the $140 they had taken (4 $10 monthly fees and a $30 annual fee from each of us). At one point, they tried to say that my daughter continued to use her membership, which was ridiculous, as she was out of the country. They made no effort to rectify the situation. I contacted BBB, but they were no help; they only verified that the account was now closed. I realize I was naive, but they should not keep that money.

I recently applied for a black card membership. I had seen on the billboards and papers that Planet Fitness wasn't charging till March so my question is why did I get charged $21.00 in cash if it's only through the bank?

I joined Planet Fitness in 2013. Just recently I observed that the $10 monthly fee did not come out of my bank account. I recently had a bank card compromised so Planet Fitness did not receive my $10. I went to Planet Fitness to resolve the issue only to find out that I owed $80. Planet Fitness had not taken a payment since October. Then they told me I could not cancel my membership unless I paid $80.00. I asked them why didn't they send me a letter stating that they could not get my payment due to not being able to get it from my card. I would have been more than happy to update the information. With just $10 a month we sometimes overlook funds like that coming out.

I called my local Planet Fitness here in Fairbanks, Alaska located on 1255 Airport Way, zip 99701. I spoke to one of their very sweet young sales ladies, polite, who answered my questions about their gym facilities. Then I asked prices and explained my age, I was disabled, fixed income on disability so was looking for the rate I had heard about of $10 per month. She said, "Yes, that is our first level of membership." "Great," I told her. I asked her about the membership cost. She stated, "A one time only $59." Again, fine. We talked a bit more and I told her that this was awesome. I could pay her over the phone right now and would pay with my MasterCard for the full 12 month membership.

I'm not sure why this place gets such a bad rap, maybe my locations are just a lot better than others. The only issues I've had were trying to get my email set up, which hasn't been a big deal. If you'd just take a minute to read the fine print before signing contracts, a good half of these bad reviews would be defunct. I'd advise that before joining, read everything. As for the clubs, they JUST opened a new one a few days ago, and even despite having people crammed around the service desk getting information, they've been really nice and as timely as possible. It's definitely not a gym for people who are at a great fitness level, but it's an incredible way to get there.

Machines are constantly broken and not repaired. I go to work out at the gym. People are allowed to sit on machines and text. There are tables there if that is all they want to do. I would actually like to work out. I have complained, but nothing is done. Kids run the place. I need to find a new gym, but I have seen so many complaints about not being able to cancel I don't know if that will be possible.

Whether you are attractive or non attractive Planet Fitness advertises itself to be a judgement free zone. Laugh out loud. Members of the staff are highly condescending and do not enforce the rules evenly. If the rules are enforced for one person they should be enforced for everyone. Cell phone use is allowed for some, not others. The 30 minute circuit some are allowed to go out of order, others are not. Lastly, my 24 hour gym closes at 7 PM on Saturday and Sunday. They close at nine on Friday. I am asking for a full refund of my $48.00 maintenance fee and this month's $20.00 membership. I am also demanding that my $60 termination fee be waived. If Planet Fitness is going to continue to discriminate and create a hostile environment, this is also in breach of my contract and not the terms I signed up under.

Thought it would be a great place to join. Working out with my teenage son. Place was clean no complaints with the facility. Life got in the way and couldn't see it paying $22.00 a month when we were unable to go for months at a time. When attempting to cancel the membership the employees concern was "what? Are you concerned with our maintenance fees? What's the deal?" Not particularly but I would like to cancel before they take place since I'm not using your facility since you're charging me $58.00 to cancel... it's not like you haven't made money off of me anyway the past several months.

On today's date of 2/12/2015, I went to Planet Fitness in Las Cruces, NM, to obtain their Black card membership. They refused to accept my cash and also refused to do recurring billing on my credit and debit cards. I feel slapped in the face by Planet Fitness refusing me membership as my US currency, credit and debit cards are not accepted for payment. They would only accept checking account information. I have no checking account. I recommend boycotting Planet Fitness. There is a complaint history on Google of Planet Fitness for rudeness and bad customer service. Please stay away from them as they do not value their customers and treat them very poorly.

I had signed on with Super Fitness in 1997 (17 yrs ago) at a cost of $400 and a monthly payment of $16. I would go to the gym off & on and at such a time that Super Fitness was taken over by Planet Fitness and moved, never received any letter from them. I found out about the change from a friend. I kept my membership going in case I decided to use it again. Well I moved from Massachusetts this past October and of course closed my bank account which stopped my pf payments, I keep getting calls wanting $106.96 & cert letter to cx.

When I tried to cancel my membership online, the link for "Cancel/Freeze" was a dead link that lead to nowhere. I e-mailed corporate, and they said fixing it was not an option; I had to go in to my local club, which moved another 20 minutes away for its new location, and cancel in person, or I could take time out of my day to go to the post office and send a certified letter.

Signed up under the Blackcard membership, thinking it was a good idea because you get access to the tanning booths and the massage beds. Turns out, they hit your card random amounts every month, sometimes twice a month! I'm literally 200 dollars NEGATIVE in my bank account due to these ** overcharging me constantly. Very nice-looking gym, but such a ** system they use to rob people. Now they want me to pay 60 dollars for late fees, and 150 for the three of us to cancel. I say to hell with them, I'm closing my bank account soon and reopening it to get them off of it.

I have been a member of Planet Fitness for about 8 years. I have referred clients to them as well. Recently a new location opened closer to my house in Tomball. They are obviously so busy that the lines are horribly long, they can't keep paper towel holders filled and NO one is friendly. The location has a red light machine that I have been trying and you need to make an appointment for. The location REFUSES to take an appointment over the phone. I am a business owner myself and I bend over backwards for my clients. If it makes it easier on a valuable customer then why would a company not want to do that?

People I warn you not to sign up for start they tell you that you gotta pay about $20 a month. All of a sudden now they are taking about $50 to $60 from me. If anyone knows how to cancel the account please let me know. I'll be very happy & I hope no one else sign up & lose money this way.

We joined the one on forest ave, Staten Island, NY. They treat members very bad, they never smile in your face. Even if you try to be friendly with them, their response make you regret that and just go away. We asked one employee if a copy of guest's driver license is o.k. He said "Yes". Next day the manager refused to let us in, even for that one time because we do not have the original ID. The employee that ok'd previously, told him that he approved it for us before. The manager still kicked us out. Very bad experience.

I signed up at the Planet Fitness in Columbus, GA when it first opened in January of 2014. I decided to get the $10 / month, no commitment, cancel at anytime card. This wasn't my first time going to a gym. All of the cardio equipment was top notch, the bathrooms were always clean, and the showers were nice. I went for the first two months and then stopped going because I changed jobs and it wasn't close to work any more. I went another 9 months of paying for the membership because I was so busy. That is on me, not them. I went in November of 2014 to cancel my membership. I filled out a form and was told because I didn't hit the cutoff date, I would be charged for December as well. I was never charged for December and haven't been charged since. I just wanted to say that the staff was always friendly and I am now considering rejoining because my job transferred back to its original location. Great gym!

I am a fitness model with the national physique committee. For that very reason I take pride in what I do and how my physique looks. I was training at Planet Fitness in North Olmsted Ohio as I occasionally visit this location when I was approached by a staff member being told that I had to leave the facility because I was quote unquote intimidating others. I clearly did not offend anyone for any reason and I felt that it was more of judgement from the staff at planet fitness.

I thought it was the best thing I had ever heard of a membership for $20.00. So I joined Planet Fitness and when the first month came out my account I wasn't happy. So I changed to $10.00 a month, right after that the yearly fee was due, they took 42.50. That wasn't the price I was told. If it's one thing I can't stand is for someone to mess with my money without my consent. Planet fitness had a bad habit of doing that and don't seem to care that you have a problem with it. So I rather have a contact at a gym paying where I know they won't take no more than the contract I signed and agreed to than to deal with ant ** Planet Fitness.

I'm not working. I called PF to inform them I would have to cancel my membership. I was I would have to pay a cancellation fee per the contract if you've been a member for one year there's no cancellation fee. I have been a member with PF for 4 years.

On 9-15-14 , I join the local CNT. Ad said $10/enrollment, but informed no such ad. They only $19.99, m-fee. I joined against my better judgement!. family emg, Called & walk in CNT to explain m-emp was rude.. Acct.frozen, /3 month not annual fee.

A 6 cent additional tax is being levied on all Black Card members for tanning services. I am a dark skinned Black woman who has never use this service. This tax is discriminatory and I should be afforded an opt out.

Well, where do I start! On 1/28/15, me an my friend entered Planet Fitness at the Pullman area in Chicago to workout together as we always have, most of the time not together cause we come with so many people. As we were working out, one of the trainers came and told us that we can't use gloves, then proceeded to have us thrown off the premises cause they thought I, a man 70lbs overweight, was a trainer, and said no trainer is here but the ones established to be trainers. This Is a poor excuse of what a gym is supposed to be. False advertisement is what happened here. The commercial says "no rules, just right," it seems to me that these rules were made up as the staff went along. When I asked for the headquarters number, before going to the better business bureau, the staff lied and said they didn't have one.

I tried to join Yakima Planet Fitness this day Jan. 27, 2015. I entered the facility at 12:03. A woman took all pertinent information from my bank slip and my debit card. She then gave me the rules, waivers etc. which I signed. When I returned to the desk she was gone and nowhere to be found. All kinds of people working the desk, not busy, no one helped me until I had to raise my voice over the din of course, I raise my voice. I'm old, half-deaf and disabled, and no one came to help.

Moreno Valley CA Planet But No Fitness. The staff Oh I forgot there is no staff. When one needs assistance guess what, you're on your own. Either they're in hiding, or on the phone. Greetings what's that? Simple things like pushing a button on the hydro bed or coins for the chair seems to be a task. Good morning, afternoon, nor evening is not in their vocabulary. Poor hygiene, and where is the personal trainer? He or She is non existent. The morning staff is so stupid, when asked a question they know nothing. I feel like getting a group together and marching until this sorry place they call a fitness center is closed down.. LA Fitness here I come.

Planet Fitness Raytown, MO - My daughter signed up for a membership. She was required to give a debit card number. BIG MISTAKE. We moved away from there and when the year was up, we called to cancel the membership. They would not cancel it. She went to the Springfield, MO PF, they would not help either. We called over and over and kept getting crackpot stories on how to cancel and then they told us she would have to pay 60 dollars to cancel.

On Sunday morning 1/25/15. I went to Planet fitness in Fleming Island Thinking man this going to be a great workout day. I checked in as usual at the front desk, went to the back did my stretching and started what I having being doing ever since this place opened up. I started JUMP ROPING. I have been doing the same regiment since the they first opened up in November. Over 2 months I have been jump roping and all of a sudden I wasn't allowed. So Brandon (shift leader) says that I will have to stop jump roping. He said that I can jump rump outside. I asked where. In the parking lot? I asked Brandon to show me in the member handbook that says that there's no jump roping. He said it's in there but he COULDN'T FIND IT. What do you mean you can't find it? I asked "Was there a member that was complaining about me jump roping?" He said "Yes". I asked "Who? Why of all of sudden in over 2 months of being a member I all of a sudden not allowed." He said he has to enforce the "rules".

I sponsor my daughter Susan by paying for her membership at the Planet Fitness, West Bridgewater, MA location. I pay $21.24 every month for her to use the gym. I live in Newport News, VA. She has not used her membership since May 2014. I asked her to cancel the membership by going to the location and telling them that she wanted her membership canceled. It wasn't. I called her and she said that she was asked to provide a letter requesting cancellation. She did provide that in October 2014. I continue to be billed $21.24 per month even though she is not using their services.