Planet Fitness Reviews

I had a regular membership for about (6) yrs., but upgraded to the Black Card membership a year ago so I could visit any of the Planet Fitness locations and use certain massage equipment exclusive to B-card members. What I appreciate most is the hours of operation (24/7) with the exception of a few holidays. Having the option of going 3, 4, or 5:00 am means rarely having to wait for access to any particular equipment.

You people need to really listen. Planet Fitness is a scam. A ripoff. A day may pass and they're charging you $10 for a late fee. Last November instead of the regular $20 monthly charge to utilize the gym, I was charged $79 membership fee. I contacted my home gym I asked them what was going on why so much money was being taken out, and they said it was from late fees in the past, which was false, if I ever had a late fee I always paid at the desk, I never knew I had a late fee until I walked in and they brought me up on the computer and they told me I had a late fee so I paid it. But I didn't say anything about the $79. December of 2017, the very next month, they took out $85.

I like Planet Fitness because it's hassle free, nobody bothers you and nobody stares at anyone. Everyone is busy working out. No complaints.

Great facility in Ceres Ca. Staff is very professional and friendly. They even know your name when you enter. Exceptional customer service in every respect.

Very happy with this gym. I been going for a year and I will remain there for few more. The machines are always very clean and on working order as well. Only one thing, they don’t have group classes and yoga.

I will leave it at one star since I still think it's the cleanest gym I've ever been in and I've been in a few in the last 40 years. I joined this Planet Fitness Henderson, NV E Lake Mead club because it was close to home and the 24 hour fitness close to this location closed in Jan 2017. After visiting this location I went home to think about it because it was completely different than every other gym I've been a member of. I went home and decided to join and did it online. I read the online page that said you could bring in a guest as a member for free. I thought this was a really cool feature that NO other gym offered and I have a son at that time was 12. When I went into this club to finish my membership I asked the young redheaded girl behind the counter about bringing a guest and she said yes that is no problem.

It's sad really that a company whose whole theme is the idea to make you a better version of yourself, can probably be 1 of the sneakiest crooked companies out there! I have worked in customer service for a while now, and it blows me away how shady these people are! 1st, I want to say that without planet fitness I wouldn't have lost 140lbs, all while I am in a wheelchair so it bothers me to hate their company policies as badly as I do. It's obvious from the start that they are weasels when you find out that you have to physically go into the gym to cancel your membership. That's HORRIBLE customer service! If I don't want you charging my card or bank I should have the right to call to do it like millions of other companies.

Open 24 hours and enough machines that I never have to wait plus the variety of machines makes this a good place. Optional services are pricey but large number of TV's is great.

Staff as well as customers are friendly and non-judgemental. If I need instruction or direction or other information it is really easy to obtain either from staff or customers.

I have been a Planet Fitness member since January of 2013 at the Bronx 3 Avenue location (2913 3 Avenue Bronx, New York 10455). I decided that I wanted to transfer membership location but online it states that it is considered just like starting a new membership with a new annual fee. The reason for change of location is to accommodate my teenage son. Since it was like starting new account I thought I can cancel before my annual fee is charged then enroll him in our local Planet Fitness to avoid making two annual fees within the same year. I read that he can have his own membership but I would still need to walk him in and sign a waiver for him to workout. That would be extremely inconvenient but as long as it is only until he turns 16 I will oblige.

It is a great gym with friendly helpful staff. All members do their own thing and do not bother each other. Also, no one talks about what each other wear. Just a great all around place.

This gym is not really for those who are advanced in their workouts. It is a great gym for beginners and those who are basically causal (Not serious) about working out.

The one I workout is not 24/7 365. And another detail the staff in the floor never greet the customer and sometimes malfunction in equipments and they do not have towels.

Some machines get broken and take a while to fix. Location is hard to get in and out of in traffic. Can't walk to it if there is snow on the ground.

PF is a great place to work out as long as you're not looking for personal trainers. There's lots of equipment, do you don't have to wait for a machine. The downfall is if you're out of town, and don't have the black card, you have to pay to go to a different PF. Also, they don't send an email to let you know your maintenance fees are due. It has screwed up my bank account, because I didn't realize it was time for it to be paid (1 x a year).

I love having a gym that is open 24 hrs without having to pay the outrageous fee for a key fob. I also love being able to visit any facility since I travel often. Wish I could pay with a credit card but they only do monthly membership with a checking account. The massage chairs are always broken, so I haven't been able to use yet.

Great bargain for my money. Can't beat the $10 down and the $10 a month. Didn't know about the $20 yearly maintenance fee beforehand, but at least they told me about during signing. Just wish that they had more personal trainers during late hours. My trainer was only available during the workday twice a week and on early Saturday morning.

Well I joined Planet Fitness. I was looking for a place to get shape. I didn't know how to use the equipment. I asked the staff for assistance, they were too busy chatting with each other and was told that they would be there to assist. They didn't, finally I got upset. They told me to take a free trainers class. I scheduled the class. The trainer canceled and rescheduled. On the rescheduled time I was called and told that the trainer had a family emergency and had to cancel yet again. I was understanding. I was told that she would call me to reschedule. I never received a call.

It is okay to work because they have lot equipment to be used at any time. It is open every time go out to work out. Sometimes I do meet people that help you.

I feel really nice, I don’t have any complaint. The massage chairs, hydromassage, the tan area is amazing. Any time I go there I spend a really nice day.

The place is well ventilated and spacious, the machines are forever serviced and in good working order. The staff are so warm and makes you feel welcomed every time.

The equipment is old. The treadmill is still set up to charge one of the first iPhones! Theft is common too. Guys are in the ladies' locker room cleaning. It’s ok for the price, but a lot should change.

You cannot beat the price! Ten dollars a month is incredible. Also, being opened 24 hours a day is great. I like to go late at night or really early in the morning.

Charged ME a $10 late fee not because I paid late but... because THEY took a day to process it. I am not kidding you, this was the explanation given to me by Charleston Planet Fitness. When they explained I would need to come in to pay the $10, I advised them that along with the $10 I would be cancelling the membership I've had with them for 5 years. ENJOY YOUR $10.

I haven't been to facility in at least 5 months. I called to cancel and was told I would have to send in a letter or go in person. I live 2 hours away from the Planet Fitness I am signed to so I sent in a letter requesting to cancel my subscription. Well till this day I am fighting these parasites to get to stop charging me. If they cannot with my bank account then they charge my debit card. Predators for sure. Save yourself the massive headache and go to another gym. Most facilities are outdated and filled with the weirdos.

I canceled my membership on March 18, 2018, and it clearly states CANCEL. However, they are still billing me. I spoke to one of the attendees last night and she doesn't show where I signed anything. I am totally baffled because I went in person to this place. I received a copy of the Membership Cancellation or Freeze Form. The young woman that waited on me couldn't even put the correct monthly dues. I have the black card which makes my fees 21.46 and she puts 10.70. I guess this is part of dumbing down America. I am going to go in this morning to try and see what the manager will say before I go to Bank of America.

I been having frequent allergy attacks and sinus infections asthma attacks skin irritation from the chemical use inside of Planet Fitness Park West. I alerted the manager “I was told people rather for it to smell good than it to stink.” It’s a gym. When you work out it opens up your lungs. People have asthma and others conditions. So you rather people pass out. I had a Planet Fitness worker spray air refresher while I was working out. Sent me into an instant asthma attack. I called corporate. I was told a message would be sent over and someone would call me. I got no call. I left several messages on the company Facebook page. No help. I was forced to join another gym which I can afford. Now I have to have surgery for having frequent sinus allergy infections.

I was beyond upset after leaving this establishment which I have been attending since opening day. I was confronted by a employee while I was half dressed getting out the shower. Racist comments were then said about making sure to "spray that shower good. The ** chic was in that one". I then ask why the employee is laughing at me and I got my membership cancelled. Asked for corporate and the employee named and was lied too further. I walked out of this gym truly violated. Left in tears.

with everyone's brainwashed head/eyes down on their phones when they should be on their girlfriend. (Like the Janis Joplin song: also not about that!!!) Get rid of the news!!!! It's BAD for workin' out!

Beware of Membership. Sneaky Loopholes!! I haven't used my membership in months and was advised by 2 people plus the manager that I had to wait until Apr. 28th to cancel my membership to avoid being charged a $56.00 penalty. On Apr. 28th I went to Planet Fitness and was rudely told that I still had to pay a $39.00 annual fee because she advised me that I would have had to cancel my yearly membership 5 days before it ends, so take your pick... You're going to be penalized either 39.00 or 56.00 to be penalized either way! Carefully read your contract! What a scam they run!! Beware of these crooks...

My wife and I recently joined Planet Fitness. We met with the representative, who was very busy/distracted/and struggling with computer system problems. We were told that there was a $10.00 per person/per month membership fee, period. No other fees. We signed up, and have been happy with our experience at the gym. Today we both got charged a $39.00 annual fee. This fee was not disclosed by the rep who signed us up. The rep on the phone's response was that it was written in the agreement that we signed. So bottom line is that it is our fault for not reading the fine print. But I am disappointed that the actual human rep was not forthcoming and truthful about the fees. I plan to cancel my membership at the earliest opportunity. This is not how I do business, nor will I support a business that resorts to these tactics.

I was up for my renewal annual fee. I went into the "home store" that I had been going to, canceled my account. They had it in writing, the employee that was at the counter signed the acknowledgment that I was canceling my account. They have now withdrawn $41.73 from my account which overdrew my account. When I called to talk to the manager. She said that there was nothing that they could do. When I explained exactly what happened that day with the employee even the date and the time she is refusing to cancel my account and refund the money that I was charged, said that all her employees know what they are doing and there was no note of this on my account. Instead of providing good customer service and refunding my money and investigating the issue with her employees said there was nothing that she was going to do. This fitness club is a joke and screws over their members with fraudulent charges.

I called to cancel my membership last week. I realized that my annual fee was going to be taken out of my bank account and I rarely use my membership. I've gone twice in 3 months. I called 6 days before my annual fee would be billed. The girl told me that I would still be charged the fee because it wasn't 7 days before, but that the store manager would work with me since I called 1 day late. I waited 4 days until the store manager would be back in, he says he can't do anything since it's only 2 days before the fee gets billed. Even though I called several days ago and had to wait for him to be available, AND the original employee verified I had called sooner and he wasn't available. Still won't help me. Since the stores are independently owned, there is no corporate office to talk to. Only a regional manager, who leaves everything up to the store manager's discretion. HORRIBLE CUSTOMER SERVICE!!!

I go to the club at 75th Ave and Thomas. Why does Planet Fitness allow people to just sit at a machine and just talk on their cell phone and not use the machine and why would Planet Fitness allow members to take their kids with them to work out. Are they not afraid of the kid getting hurt or do they welcome lawsuits.

Joined my daughter up several months ago at 21.99 per month. After several months she wanted to stay a member but downgrade to 10 dollars per month. After 3 calls and two visits, they now tell us it will cost another 20 dollars to stay a member at the lower rate. Even though there is nothing on the contract and wasn't even told this on the phone, my daughter was told that it is the policy of the store in Webster, MA. The person I spoke with agreed that there is nothing in writing but that is their policy. I told him that Planet Fitness will lose 4 memberships over a lousy 20 dollars, he did not give a **. I called corporate, they said that all sites are individually owned and there is nothing they can do. WHAT A WAY TO RUN A BUSINESS. Stay away from Planet Fitness.

I joined last July on Dauphin Street in Mobile, Alabama. I went a few times around 9:00 p.m. The clientele was sketchy and I had some young men tracking me - had a friend there whom they did not know I was with and I texted her on her machine to watch and tell me if they were following me - and yes they were. We didn't let on that we were together. When it was time to leave, they were watching and went out ahead of us. I asked a young man who claimed that he was the night manager to see us to the door - as we were parked right in front of the door. The boys were outside in a group and when he saw two of us walk out and the 'manager' watching us, they scattered. I decided that I don't need this riff raff and the next day, went online to cancel my membership. Nope! You can't. They said you must do it with your local center. I called there to cancel. Nope! You have to come in.

Planet Fitness on S. Buckner Blvd Dallas, Texas - Nothing works, the cooler, no the hydro massage beds, the wall sockets, and they signed me up on contract when I specifically asked for non contract, being that I'm on disability with back and hip surgeries. I have told them about the business over and over again, but nothing is being done.

This place is only as good as the employees are, they pay minimum and they are awful. The paper towels are there sometimes or not. The whole concept of the business is to overfill the members or as they feel suckers. In Natick, MA where I go they have over 12,000 members in a club that would hold maybe 100. They don't keep good equipment. All low end always breaking down and no maintenance. They only have one opening and she's always late. A no show. I'm quitting!

Beware of the shady, at best, practices at the Planet Fitness. I joined the one in Madison Heights, MI. It was going well. They had some employee problems. Rude, hostility to race, the parking lot had a lot of shady stuff going on. SO to my surprise, the date that they withdrew funds from my account changes every month. Making it impossible to budget. I went in and complained. I was told it was a mistake. Still, the bank makes 35 bucks a pop. I am wondering if they are in collusion with PNC Bank? Four months in a row that I can see they have played with the withdraw date. I am done. I will update as this continues. I liked the facility. I like working out there. The shady parking lot, no lighting and criminal element... I can work out in my garage. Also lied about being able to use other Planet Fitness franchises. Very shady.

I was drawn in by the promise of low price membership. Once inside the manager started explaining me all the reasons for which my membership could become more expensive... Good thing I asked all the "better" questions before joining this potential headache in the making. Not 4 me! Keep in mind that CHEAP DOES NOT EQUAL QUALITY???

I've noticed upon arriving to the gym at night shift that the gym in Portland, TX is always very clean and nice smelling. I also notice the staff during the night shift works really hard to upkeep the gym. That night shift worker needs a bonus upgrade in salary. He works really hard in maintaining the gym super clean.

I have been a member of PF for a numbers of years. Never had any problem until today. I had brought a friend in expecting her to get a pass but they tried to charge her $10. What the hell? They don’t want new members. Looking for a new gym!

I just came back from the facility located in Ewing, NJ, without being able to continue my workout because of the unusually high interior temperature of 75 degrees - displayed on their temperature control - while outside was 55 degrees. Way too high for intense weight workout. At my complaint at the reception I was told that they cannot control the interior climate at all. The manager even reproached me that I am the only one who complained, as if I am wrong. The temperature beyond the manager's control! Months ago I complained repeatedly about the consumed air within the facility, having to go outside for fresh air. I cannot understand why they prefer to heat the air inside instead of introducing fresh air from outside, which is abundant, and for FREE!

After becoming a member, some days later I went in for my first workout. The two gals at the counter were watching tv. One scanned my card, and went back to watching tv. I identified that this was my first visit, and I wanted to get on a stationary bike. The gal told me I had to become a member first. I showed her the card she had just scanned. I again said "this is my first visit, and I want to get on a stationary bike." She waved towards the back and said "help yourself, any one you want".

They saw there is always someone there. Secure place. At 3:30am, no one working. Few min after 4 I am looking for staff, knocking on doors, asking other members. They say no one there for an hour. I try to activate a hydro bed 3 times, 2x behind the counter myself. Finally, staff walks in front door and says, "You're not supposed to be back here, what do you need." He said he was sitting in his car on his break, then follows me to the hydro bed to harass me. Threatens to cancel my membership.

One of the rules at Planet Fitness is when you finish using a machine, wipe it clean for the next person. There are several cleaning stations with paper towels and spray to allow the user to clean the sweat off the machine they just used. I noticed a man using several machines and never wiped them clean. I told the staff of what I had seen. They said “oh, you are the second person today that has complained". I asked them if they could tell the man to clean the machine. Their reply was, “no, we can’t tell him anything. We are judgment free zone”. What? I couldn’t believe their reply.

THEY LIED TO ME TO GET ME TO SIGN UP!! When I signed up, I said explicitly that I would only be in town for about one month. I asked them "I won't be charged any fees right? It will only be $20 as long as I cancel ten days before the 17th?" The employees lied straight to my face. I cancelled today, because I am going back to Germany to study. Everything went fine until I was charged $39.99 an hour later. I came back and talked to the manager. He said, "They didn't tell you about that?" I said NO. Then he said, "Oh well, there's nothing I can do." I do not appreciate being lied to. On top of this, I brought my girlfriend with me once to work out. She would not even come back, because the other members made her feel so uncomfortable with their staring, and hovering.

The only reason why I go to Planet Fitness is to tan. Hell I wouldn't even go if I didn't have a free membership. Some of the females that works there is snobby and fake. All honesty I don't care for one in particular that works there at night but I'm not going to say who she is. She acts like she's too good and I think she is lazy and has poor work ethics. I don't feel welcomed whenever I am there because the employees are rude and very unfriendly. They could do better keeping up with cleaning the gym and the equipment.

Instructed by the Planet Fitness members when joining that you have until the 16th of each month to cancel as they draft payments on the 17th. I did just that, with a written letter, hand delivered. There was no mention of "hey, you're already paid up for the month... Etc." They drafted payment AFTER the letter was hand delivered and canceled by said due date. Refused refund. They are unprofessional and inconsiderate. I would NEVER EVER waste my time of this business at any locale again. BTW, this is the Davis Highway Pensacola Florida location. I'm done. CANNOT RECOMMEND TO ANYONE. (Name of customer service rep was Keanna.)

I joined this gym July 2017. I was in an accident Nov. 2017 with I sustained a brain injury. I informed the corporate office in writing, and figured that was the end of it. They never responded back at all. Then all the sudden in January 2018 they withdrew payment from my account, missed Feb., then withdrew Mar. 2018. I called them and was told to call my gym location. PF at Golden Gate mgr. said "Oh you are not at this gym, you are at Market St." I have never stepped foot there. I told him the whole scenario and he said "GO TO YOUR GYM WITH A LETTER TO CANCEL." Mgr said I would still be charged til August, or pay termination fee. I then saw the writing on the wall. I notified my bank and blocked Planet Fitness.

Planet Fitness is a complete ripoff. Don't join this Gym at all unless you wanna get ripped off. They have so many ways to rip you off. The main one is you have to come in to cancel your membership. I was an OTR trucker and couldn't cancel it online. That's **. They do that for a reason so they can keep charging your account. My brother signed up in NJ. He moved to PA. They told him he had to drive all the way back just to cancel so he just blocked off his credit card anyway. So of course they sent him emails saying to update his payment. They couldn't charge him anymore??? You can't do it online so they can keep charging your account. They refuse to get an online account so you could cancel online.

If I could give them no stars I would. The front desk girl was all bubbly until I said I would like to cancel my membership. Then it was a rude, why? I just want to cancel it please. She insists she needs to know. I am told my yearly $39 fee is coming up in April, I’m canceling in MARCH...so? They are still charging me the 2018-2019 yearly fee. I “have to sign and agree to the fee or she won’t cancel my membership”. But I don’t agree with the fee, so I’m not going to sign a legal document that says I agree with the fee. I’m told I can just talk to her manager on Monday, and by the way she’s going to say the same thing.

Planet Fitness promises $10 per month, but charges an extra $39 which they failed to mention when I signed up. They will block you from quitting before the charge comes through. Good luck canceling, they require you to come into the club to fill out paperwork. It's a scam. It's also weird they let women clean the men's locker room when you're there.

I paid $21 per month for 1 year, and I paid $42 in February for an annual fee. My membership supposed to last until March, after that my membership would be $21 month to month, I wanted to downgrade to the $10 a month and they wanted to charge me a $39 for an initiation fee (in March after me paying $42 for an annual BS fee) to be able to keep my membership month to month at that price...

BEWARE Planet Fitness (Westmont NJ) Shady Tactics in my opinion: I fell for their New Year Promo…$10 mo. No commitment marketing. They tell you that on March 1st they are going to hit with you a add’l $39 annual fee. I called prior to this date to cancel. They told me the only way to cancel is to come in person or to send a certified letter. (It’s 2018, I can’t cancel online or do an e-signature or email or fax… Really?) Clearly, a way to deter folks from canceling. I go into the gym a few days later to cancel and get my $39 refunded or pro-rated. The Manager refused, the Regional Manager (Elaina) refused. They refused to provide me with the name of the owner. I then call the corporate office and they refuse. They tell me I would have needed to cancel (5) days ‘prior’ to 3/1 in order to avoid the $39 fee.

I'm current member in the Chelsea, MA club, and that's where I workout. But yesterday, the club was close and we decided to go to Lynn, MA to workout because that club is open 24h. My son is 9 years old, but I have the doctor's note authorizing him, workout with me, because he is overweight. So yesterday when I got to that club in Lynn, MA, the staff was very rude, he did not let us work out, and the way he talk to us, made my son so sad and embarrassing. People was looking at us, so frustrated. That gym is big, looks nice, but unfortunately I had this bad experience with the staff. I ask for the manager, and he told me that he was in charge on that moment. If was just me, no problem, but hurts when is with my son...he is only 9! I hope nobody else go thru this, I really do. Thank you.

Planet Fitness is unfit in providing essential integrity to its members when it comes to canceling their membership! I took out my membership for my wife and I in March 2017. By November, we had only used our membership three times, so we decided to cancel our membership. I called the Rockwood, Gresham, Oregon facility, and I asked how to go about cancelling our membership. They replied that there was a $50 penalty for cancellation before the one year contract was fulfilled, and since our fee for November had already been paid, I was encouraged to stay. What I was told made sense, so in January 2018, I called again, and I was told I would have to come in person to cancel.

After I sign 3 month letter I get 39.99 membership charge which was not included during sign in time. Not only that after 5 month I was traveling out for over six weeks so idea to cancel the membership, which I have been tallied 35.00 charge at the beginning of the agreement. So I made a phone call I have been talled. I can't cancel it unless I walk into the exact store I sign in. Which is ridiculous! You can have app to track everything about you but doesn't do a job. I find it a scam and collect information, anyways never use it. I knew right away.

I had a Planet Fitness membership, I got pregnant and had some pregnancy complications and I was unable to work out. So I wanted to cancel my membership because I knew I would be having surgery after my pregnancy. I gave them the paperwork they asked for and they told me that my account would be canceled and I would get a phone call. I never got a call. 4 months pass and they start to debit my account again. Turns out instead of canceling my account, they frozen it, but did not inform me of that. THEY LIED and told me it was canceled. I called my home store and again, the person I spoke to told me my account was canceled and the charge was a mistake and it would fall off after a few days. It never did and they continued to debit my account.

I signed up for Planet Fitness in June or July 2017 because they had a special going on, $10 down and $10 a month. I happen to move before this business opened in Aug, 2017. In late Aug. I went to the store to pay my bill and to close my account. I was told that my bill was $89. I did not understand, so the front desk attendant explain the bill. I told them that I did not have $89 at that time but I would give her $40 and to please close the account because I did not live in the area anymore. I would not be coming here. I would pay the rest when they gave me a remaining balance. I was told that they could not close my account until the full balance was paid. She would not take my $40 because it was not all of the bill $89. I called the corp. office, they told me that I had to speak to the person in charge of that particular store.

They go into your bank account monthly to get their fee. I was told 10 dollars a month but was charged 19.99. Then it went up to 21.50. I tried to cancel but keep getting the runaround. After they took my money for a year and I only went to their club once. They started another year. They say it's recurring. They just wanna keep getting over on poor people.

Beware, I canceled my membership and Planet Fitness continues to draft funds from my bank account. This is a very dishonest company. My advice is to pay with a credit card, that way any extra charges can be disputed. If they don't allow credit card, go elsewhere.

I bought my daughter a membership after talking to several club. They have a special but no mention of a yearly fee. I was charged a yearly fee for cleaning. I only found out after contacting ABC Financial and they explained it. This company is a bait and switch and I'm cancelling my daughter's membership. There is no mention of a yearly cleaning charge and the website and fliers do not mention it either. They were also adamant about getting my account information so they could direct bill. I'm very happy that I put it on my AE. I'm going to dispute this charge and cancel the membership. When I contacted the PF website for a complaint. They sent a message back to me that each one is owned and operated individually and they couldn't do anything to help and I need to contact the business I joined at. This company sucks. It is a bait and switch and have no customer service. DO NOT JOIN THIS COMPANY.

Planet Fitness - Murfreesboro, TN - I tried cancelling my membership early in 2017 and was told I needed to come in, I work full time and go to school full time, so I never had the time to actually come by the gym, I knew my membership would be up soon and I fulfilled my contract obligation and then charged for annual membership fee, I asked for a refund and they told me it non-refundable and that I needed to let them know by the 25th of the prior month that I wanted to cancel. I wasn't aware they were going to continue charging an annual fee and they will not refund anything, I'm a budget and refuse to help. They said a lot of people are asking for refunds and they are refusing.

Back on July I forgot about my payment that was due which was automatically taken out of my account. I logged into my account online at Planet Fitness and it said it was CANCELED. I went down to the Planet Fitness and talked with the lady at the front desk. She said my account was CANCELED and if I wanted to re-start my membership that I would have to pay a certain amount. I declined and decided to not re-start my membership. So I left. Since then Planet Fitness has been charging my card 10 bucks a month. I didn't keep a good enough eye on my account and didn't notice. Now they say I owe them 200 before I can cancel or they will keep charging my card until I pay. I've contacted them several times and their customer service is horrible. I just want them to stop charging my card and to refund the last 10 dollars they took out of my account today!!

I joined Planet Fitness closest to where I live and work, as I live close to where I work. When I joined it was a $1 to join and then the monthly fee on the 17th, and of course I chose to be a black card member. I started going. I have gone two or three times in the first week and then stopped going. I had a guest with me each time. Me and my guest never felt exactly comfortable, but we are not sure if it is the gym itself or us missing our old gym that we used to go to.

When I signed up for the new location in Iowa City, IA, I was so excited. There was a gym about 3 miles from my house that was a "judgement free zone". Things went great for the first year, and I genuinely liked the gym. But after that first year, I decided not to renew my membership. I read my contract up and down (I was locked into a year-long contract) to make sure there was no auto-renewal agreement. There wasn't! So I just stopped going. Now they're saying I owe them for that full extra year (even though I gave them my keycard back, so how am I going to the gym?).

I paid 300$ for a whole year in advance. Fine, whatever. Then, when the year ran out (a month early) they started charging my account which they assured me was only a technicality to have my account information. When I called to cancel the same day it was drafted out, they refused to refund me the money. Despite the fact that I did it at 9 am the morning it was drafted. This is not a courteous company.

Been with Planet Fitness since I got out of the Navy. Being able to still do my workouts here to what I did in the military is awesome. 20 bucks a month includes additional services and bring a guest for free. Annual fee every February along with your monthly bill. 24 hours you can go workout at 2am no big deal. Gym is not intended for juicehead douches trying to prove something to everyone. Dumbbells and Smith machines work as long as you add the other 15 pounds required to be considered "barbell weight". People really need to shut up, stop complaining and blame themselves for their failed mental capacities.

False advertising. You have to provide bank account information and sign a contract. Then, you are charged a yearly membership fee as well as what you pay monthly. My husband and I signed up to be able to get extras for an additional $10/month. We want to save money now since the extra amount isn't worth it. When I called my local gym, I was told we could downgrade (for free) once our anniversary date comes up. Otherwise, it costs over $50. Each. We would never join again. Won't recommend to friends, either.

I was shocked to find I was paying $20 per month to Planet Fitness for late fees when I joined online. Apparently they said there was an error in my account and so were billing me late fees without ever notifying me through email or simply calling my phone number. Of course I am disputing the fees and will not pay them as they did not make any effort to contact me. I do not have an order number to include as I was never even sent a confirmation when I signed up. Nice facility, poor management attitude from 'manager' Angela at the Waynesboro branch. Very, very poor customer service.

My foot and hand have been itching on and off for months. It has to be athlete's foot. The problem isn't that I contracted it. It's that I am scrubbing the floor in the tanning area and putting my other hand on the floor and touching the foot panel and now I contracted ringworm on my hands. I refuse to expose myself to ringworm and athlete's foot and they need to have workers clean with bleach. I have been tanning only since October. They need to have management bleach tanning areas.

I have tried to join this gym twice but they insist on getting my banking account information. Anyone will tell you, never, never, never give out your routing number and bank account number, especially to fitness centers. Financial guru, Clark Howard said fitness centers are famous for getting your banking numbers and continuing to take your money after you have quit going and even notified them in writing that they are not to take anymore of your money from your account. He said you often have to close the account in order to get them to stop. I'd love to go work out, but not if this is the only way to pay. I even offered to pay in cash up front. They want those banking numbers. Then they can cipher out all your money from your bank account with their hidden fees and annual fees. And with the internet breaches - just another way to lose money and have your account hacked. No thanks!!

As to the mailer Ads stating that 1$ down, 10$ monthly payments- for Membership, With an additional charge of 39-49.99$ monthly added. Tried to pay in cash: But they ONLY SELL BY WAY OF CARDS?? THE AD, is light refractive: small print, under glass, You can read the ADDED Charges. FAKE ALL AROUND BUSINESS!

EVERYTHING is below the bar at PF. The equipment, the overall cleanliness of the club, customer relations, etc. The laundry list is long. At our club the wi-fi is constantly down. Cardio machines audio plugs are OOO, dirty locker rooms, etc. The music in the locker room is extremely loud. A metering peaked at 67 DB. A vacuum cleaner is 70 DB. Not a great atmosphere to slow down in after a workout. We put our year in, cancelled, and have moved on to a club that offers more value overall. I'd avoid PF at all cost.

I joined PF December 15, 2017 online. I was told I would be charged a prorated amount for the month of December and a $10 enrollment fee. I paid the balance and thought everything was good. Two days later a full month fee was deducted from my account! I contacted PF and they told me that since I joined before the 17th, I was charged the monthly fee! I tried to explain that I wasnt made aware of this when I joined online and they refused to refund my money. I asked to take my bank account info off my account.

Due to having recently recovered from breaking my back and getting back into a regular workout I was unable to use all the machines in the 30-minute section and another patron went to staff and told on me. Told him I wasn’t following the rules. At which point I was publicly scolded by a PF clerk. Need I say more.

I joined Planet Fitness in 2016 as a Black Card member. My home club had not yet opened, but they advertised a hydro area and massage chairs. I was advised Black Card members could bring one person each session. I was not impressed when the club officially opened. The hydro area was nothing more than hydro massage beds, the massage chairs were OK, but what was not disclosed is Black Card guests are not allowed to use those amenities. That is very misleading considering their website says unlimited guest privileges. Nonetheless, I continued to pay my "one time membership fee" and then paid my monthly fees and annual fees without incident.

The manager was very rude and judgemental. Unprofessional. I only was there once. He accused me of something I didn't do. And in front of everyone he cancelled my membership. I was so upset. Please have him replaced.

I called to cancel my 17 year old daughter's account due to health issues on or around 1/20/17, spoke to some guy who I provided our account information too. He who told me, "No problem. Just come in anytime." At no point did he inform me to come in before 2/1 as I will incur a membership registration fee! I open my bank statement this morning to find out that I was charged a $39.00 fee for renewal fee that I will never use. So I called and spoke to their so called general manager at Tinley Park, who is telling me it is not reversible. I explained that I had called and spoke to someone who didn't inform me this information or else I would have come in sooner. With her condescending attitude, she stated he does not have to tell me, YET they have the right to go in my account and take my money!!! They will not give you a corporate number and insisted this is their policy! This is how they get you! She would not even reverse it or try!

Every staff member I talked to was very snarky and condescending. For a "judgment free zone" they sure do judge. The membership fees are ridiculous and not at all what they say initially. And when I tried to cancel my membership, the gentleman asked me my reasoning and I told them what I stated above. He proceeded to tell me he was going to put down "financial issues" in the box. No, I am not experiencing financial issues but the facility in Lynchburg, Virginia sure is since they find it necessary to charge me twice in one month and refuse to refund it.

Planet Fitness is the worst for membership cancellation. I moved to another city and called to cancel my membership, but the rude workers told me that I had to come to my home location to cancel or send a certified letter. Why can't I just go to the location closest to where I am? If I can work out in any of the Planet Fitness locations then I should be able to cancel my account in any location. It should not be that much trouble to cancel a membership!

When I first signed up for Planet Fitness, it seemed like a great deal. I created a black card account so that my teenage sister and I could both use it. I TRIED to cancel the membership or put it on hold when my little sister stopped going to the gym because she moved out of the country with family for a year. They made it nearly impossible for me to do this, and told me I needed my minor sister's PERMISSION in order to stop the charges to my debit card (THIS IS ILLEGAL!). They said I needed to get a letter from my 13 year old sister giving her permission from overseas to stop the charges to my account.

I am a member at Morgantown location about 10 months and there are some machines that are "temporarily" out-of order for more than 6 months. For most of the machines, there are two pairs of each equipment but since this location is extremely crowded, these out-of-order equipments reduces down the options and causes lines to form up in front of every major equipment. Number of members seems to be too high for the capacity of this location and the unpleasant experience can only be resolved if the equipments are repaired or new sets are added (There should be two sets of each equipment to balance the demand of this crowd). Except for one representative, all of the staff members are unfriendly and unhelpful. I gave two stars only because the facilities has been kept very clean since my first day at this location.

As a new member, second visit, I inquired about and purchased earphones for the equipment. There is no refund policy posted and agent did not inform me I could use any earphone - (I am new techie and never joined a gym before) - The earphones do not fit in my ears, they are too big, they fall out - The cashier had taken the box and threw it away but did not attempt to give it back when I immediately informed them these would not work for me. They said I had to see a manager. Today my third visit I went in and spoke with Dalton who acted as if he did not know the policy - he ummed and awweed - so I told him to go ahead find out and after my workout I would check back.

I was sent a message saying they could not charge my account for my membership, so I logged in to pay my bill - two days later the Shawnee Kansas location charged my account, and now they won't give me the money back, they just applied it to the next month. That is very bad business. We should not have to deal with the in house staff at our gym when it comes to billing issues, and the owners need to speak to their "managers" and let them know they need to be a lot more customer service oriented. I do not go to this location anymore, I am a black card member, and only go to the Mission location. I am sickened at the fact that it's like high school kids are running the business. Would you pay twice for one pair of jeans? Why in the world would they do that to me? Not okay, not cool very bad business practice.

These reviews are driving me absolutely crazy; I never usually write reviews, but there is so much misleading information that I couldn't not post something. This is coming from someone who is a current Black Card member at PF and will continue to be one. The first trend I've noticed after reading a few reviews was about cancelling your membership and Planet Fitness being "scam artists", if you will. First things first, if you need to cancel your membership, you'll have to go into one of their locations. As far as I'm aware, you cannot do this over the phone, which is consistent with many other gym policies in my area. Standard procedure.

The general manager William ** was extremely rude and very childish when I tried to sever ties with Planet Fitness in Renton Washington. When I called to remove my membership I was told to write a check for $50.00 with a letter of explanation. I did. Apparently it was supposed to be for $58.00. They continued to bill me. They said they were not required to call me and did not even have a correct phone number or email to reach me. William ** (the general manager) was very nasty and childish. He refused to work with me or provide documentation. I am still in the process of trying to discontinue. By the time I actually reached a manager, I had called four times. I don't think William understands that people who work do not have the time to run to Planet Fitness to retrieve paperwork.

They don't want to cancel account, staff becomes dramatic to ensure an argument. Tell them to cancel me and she says, "I don't have to!" Meanwhile, they're taking money from my savings account from which they wouldn't show a contract stating that I would allow that. I had a membership about 8 years ago and don't remember giving access to a savings account. This company is a money making scam and trying to hide something.

I called them to know the process of cancellation and the rep told could do it by phone. So requested, one year after I decided to go back to Planet Fitness and I used the same information and the system never linked to the other account (as per Gregory ** billing manager it's part of their business to catch people trying to cheat). When I go to the club they put up a bill of $190 that owed and they confirmed I never used the gym.The funny thing they cancelled my account without my permission but I did ask for the money to be refunded, but they declined. People they don't use Planet Fitness. They trying to rip you off. I asked them to correct the old account by removing the balance and I would stay as a member but they refuse even though I never used their prior and was a employee mistake.

I am a grateful and frequent user of the Planet Fitness that recently opened above the Aldi's on Lee & Main in Fairfax City, VA. From my first visit/tour, the staff was upfront with me about fees and expectations, and answered all the questions I had. They have since exceeded those expectations with courtesy, respect, and patience. I've found that the staff work to live up to the ideals of maintaining a clean "judgment free, lunk-free zone" and for the first time in my life I find myself looking forward to my next visit and workout--and that's opposite of my experience at the other main-line gyms of my past. An added benefit is the hydro-massage--included in black card membership--a great way to end the workouts and minimize muscle soreness.

They run this "$1 down and no contract agreement" but they DO bill your checking account $39.00 within a few months. Do not fall for this scam. This is a scam. Well, there you have it. You have been warned. You're an adult and can make your own choices. Just don't come later say "you didn't know."

When I signed up I was told I could cancel anytime but with no restrictions and that my payments would come out the afternoon evening of the 17th of every month. I tried to cancel by phone and then they said I had to go to a center to cancel which wasn’t stated at sign up. And they tried to take money from my account on the 16th before Friday the 17th before my direct deposit came in and so my account started as a overdraw at first attempt.

I drove to the Cinnaminson, NJ Planet Fitness on Route 130 for a workout, it has been several months since my last workout. The young lady at the desk reads my membership card and said "Sir there is problem, you owe over $100 in dues and late fees". She said I owe Oct., Nov., and Dec of 2018. I asked her what is the problem, she said the CC is on hold and proceeded to let me know I was in collection due to non-payment. I never received a notice of non-payment or of any problems. Then she told me as of June, they are not accepting CC's any longer, and you must give them your bank information, routing and account numbers. I never received any notification of such policy change. She told me my contract reads exactly that. Not true, I signed up with a CC approximately three years ago. So I cancelled the contract and paid the dues minus the late fees with the same CC on file without a problem.

Although inexpensive to join there are things to watch out for. Upon cancelling membership there's a 60 dollar fee. In the case of me they charged my acct after I cancelled so I had to change my acct. If you're now paying to bring a guest why do they take so much info. From your guest name number picture etc. There's no disclosures in your membership disqualifying who can or can't come yet they've been known to stop certain guests from coming as your "guest" keep all records of when you stopped membership because they've been known to keep billing you after you stop your membership. It happened to me.

Loud music, unfriendly staff. They also forged my paperwork I filled out when I terminated my contract. I was honest and put why I quit, and when I received my copy in my email it had been changed to say I quit as I didn’t have time. WTH? You do know forgery is a felony, right?

I joined PF in Jan 2017. On October 21st, PF charged my regular fee of $10.83, then on October 25th, they charged me an extra $30 without explanation. On December 18th, they charged my card $10.83, then they charged me again on December 23rd, $15.00. When I called the location, at first the girl/guy that answered the phone said they were having computer issues. Then they said, since I had never been into the fitness center, they had not set up my account correctly and this was why I was being overcharged. PF could not explain the extra charges. I asked to speak to a manager, the person, Lucille? said the manager was "out to lunch" and that I had to come to the store to get a refund. Lucille agreed that I was due a refund. I told Lucille that I would not come to the store because I lived across town, she said, "Hold on, let me get the manager."

I need cancel my membership with Planet Fitness. I call to the 1800 number they told me in order to do so. I need to go to the branch in Amsterdam NY. I went there, I try to talk with one of the employee who refused to help me with the cancellation, I request speak with the manager. He refused also. I did explain to them I can't paid anymore something I not using. They are going into my bank account to get the money. If they can't get on one account they go to the other bank account trying to get money off my account. I need help. If someone can tell me how I can get off this Help!!! Please!!! I don't like when they tried to take over your money.

I had a membership with Planet Fitness for some time and always paid but very very rarely used the membership. Recently I became very ill and had to relocate to another state. I'm not physically able to move around like I use to and I reached out to Planet Fitness via phone numerous times asking them to cancel my membership but just will not do it. I told them about my condition but it don't matter. They just keep hitting my account and won't refund my money at all. They lure you in and then screw you at the end. Very very very unsatisfied customer.

Planet Fitness took money out of my account more than once for my monthly membership. I had to move out of the area and they would not cancel my membership. This company is one of the worse. I have not used my account in months, they don't take that into consideration. I hate this company. The worse customer service ever.

I’ve joined the Planet Fitness in Edgewater in July and after getting a fitness assessment was offered a monthly personal training. I said I would like to get it for 3 (max 4) months. Won’t be able to afford it longer. The manager assured me it won’t be a problem getting out of the contract. He never mentioned to me that they also had 3 months options. In October I approached the manager telling him that I won’t be able to pay for next month and asked him to terminate the contract. He pretty much said it won’t be possible unless I provide the documents confirming my move-out. I provided a ticket with one way flight to my home country. He later said it’s not enough and on November 17th my card had been charged again.

Planet Fitness is a bait and switch. They lure you in with low monthly fee but the gym itself is awful because they play heavy metal music so loud you can't stand it and don't want to go. They also try to trap you into annual contracts and make you jump through hoops to stop them. Rude staff. Stay away from this gym. Ick!

They offered me a tour, are very friendly, answer any questions I have eagerly, and for the price you can't go wrong! I don't know why people keep complaining about the annual fee, or the cancellation fee (that you shouldn't even need to do, just finish your contract). Even after paying both of those things you still won't be paying anywhere near as much money as what other gyms would charge you. Stop being so greedy, and learn to recognize a good thing when you see it! You will not get a better deal anywhere else!

Don't join Planet Fitness. Don't give them checking account information. They could use credit card information, but choose not to. They will not allow you to join without giving them checking account information, whether in person or online. Biggest complaints about them all revolve around billing irregularities and problems getting cancellation requests honored. It is far, far simpler to sign up, than to cancel, "no commitment" notwithstanding. Also rudeness and judgment, in the "judgment-free zone".

I honestly don’t know what all these people are complaining about. I remember very clearly when I signed up in October of this year that they said there will be a $39 charge one time a year. I have the black club membership so mine is $22 a month. If you break down $39 over 12 months that Amounts to $3.25 a month. So basically You’re $22 (rounded) membership a month goes to a whopping $25 a month. Are you kidding me people? Where can you go to a gym for $25 a month and have access to what you have with Planet Fitness? I just left a “swankier” gym that cost me $39 a month and an initiation fee. And they didn’t have half of what PF has. Have you thought at all about what it would cost to pay a personal trainer each time you wanted some individual attention?

They is definitely judging the minute you walk in this place, been to others as well as visiting the same as well as rude. They want the real users frustrated, and out shape. People who go and quite but still pay cause their dues real low, like the real users so they quit the gym get little were then, is their philosophy!!!

The problem with PF is they are greedy sleazy company. They auto bill annual fee without notice and doubled it to $42 second year. Paid $60 in month of October. Went to cancel and no rebate of annual dues. Con artist rely on contract which favors them and not customers. So good to this customer. So rude the receptionist took my pass key and I still have 2 weeks left. They don't care about their customers. If they did they would give part of annual fee back. They are big losers for their policies. Pretty bad they don't care about bad reviews rather than work with customers. Tear up your contract PF - you suck - bad business - skip this club - a bunch of losers who take your money and hide behind a contract. Pitiful for any American. Don't sign up to be ripped off. They don't tell you of price changes - just read your contact 1000 times so you won't be scammed by lazy customer service rep. Stay away from these scammers - cheap ass club.

I was doubled charged my monthly fee and when I wanted to dispute it with Greg ** (Greg.** a planetfitness.com) in Billing at **. He was very unprofessional and had very poor customer service skills. He didn't want to hear what I had to say and hung up on me. When I called back to speak to his manager, the lady who answered the phone told me there is no one else to speak to but him and she was rude as well and she stated I can only be routed to his voicemail. He followed up with an email to protect himself because he knew he was wrong but problem still was not resolved. So I contacted my bank to dispute the charge and change my debit card and debit card number. My bank stated numerous bankers complained about Planet Fitness billing department. Anyway, I give Planet Fitness in East Orange ZERO STARS - very very dissatisfied.

Joined Planet Fitness the end of September for a membership special of $3.95. Within a week's time I was charged $22 for the month of October. The very first of November my account was charged an additional $40 plus another $22 for my monthly membership. When I called to ask why my card was charged $60 she informed me that the $40 was a yearly membership fee on top of my $20 a month membership fee. How is it $22 a month if I'm being charging an extra $40 a year membership fee and if I cancel it before my year is up it's additional $58. She said that was in my agreement. Sure enough I pull up my agreement form which I did not receive when I signed up. It says that I will be charged the $40 a year membership fee plus there was a $58 cancellation fee. I have seen that when I signed up online I would not have signed up. I don't understand how it can be $22 a month membership fee plus an additional $40 a year membership fee.

Unwilling to refund annual fee - even though the member is a vulnerable adult and I am her legal guardian. When I stated this, I said asked for membership to be cancelled and fee refunded. I was told, "We have a picture of her holding signed agreement so she knew about the fee." Even when I explained under guardianship she is unable legally sign contracts, they refused to refund the fee. I've repeatedly called the corporate office but no one answers!!

I allowed my grandma to sign up for a membership with my bank info and Planet Fitness kept billing my account so I spoke with the ASSISTANT manager and he was extremely rude with me. At first he said I could come up there and take my info off and then he said he never said that. I threatened to call police and he said the police is on their side. I don’t’ know if that was a racist comment or he just trying to keep from having negative attention. I will never deal with Planet Fitness again. By the way, it's the Planet Fitness in Burton Michigan.

I was a member of Planet Fitness for a few months until they started kicking me out of the gym because they claimed we weren't paying the monthly bill. The account statements showed that money was being taken from the account and the bill was in fact being paid. They claim we are not paying when we are and won't let us use the gym anymore. It's almost like they just want more money.

Informed by both the sales rep and Manager that this would be a 12 month contract and no hidden costs or joining fees. I just had to pay for my tag. Surprise I was tied into a 24 month contract and levy fees, the call centre is pathetic and the manager at Planet Fitness Fourways can only repeat "But you signed for it." Staff are clearly trained to be dishonest and trap people into long term contracts.

Be prepared if you're a "fit" individual that you WILL be judged. Both fit shaming and fat shaming are two very serious things and neither should ever be tolerated. It's uncalled for, especially at a gym that screams "judgment free" when that is not the case. Body shaming, chastising, and stereotyping makes people feel uncomfortable and objectified. How is my body type indicative of the quality of my soul or what type of person I am?

Recently charged for an annual fee the first two months of signing up without no warning when they were going to bill me. Wow! When I phone called to inquire some girl said, "It’s was in the contract you signed." I said, "Yeah, but you never alerted me as to when you're going to take it out of my bank account." I hate this place with a passion. Old equipment and to all of building space with mirrors along with the ugly colors purple & yellow???

I was a member of Planet Fitness in Coral Springs FL on Sample and 441. I cancelled my membership or was told it was cancelled. I come to find out that they been charging my account for 10 months after. I'm not the one to look at bank statements every month, so the $10.89 was unrecognized. I finally noticed when they hit my account for a $40 dollar annual fee. I was then told that your yearly membership renews automatically after it expires, huh???

I cancelled my membership in July at the location I signed up at and now they are calling me saying that I didn't and that I owe them for months. They lie and don't cancel your membership so they can keep billing you. Their corporate will not deal with you, they say you have to contact the branch that you signed up at. That branch tells you to call billing. They just keep sending you back and forth. This company is scamming people.

When trying to freeze my account I was told I had to have a DR's Note in order to do so. I am disabled and had been working out there but needed to freeze for a personal medical reason. I was told on the phone that my husband could come in with a note signed by me that he could freeze it. When he gets there they then change their mind and state they need a Dr Note to freeze it. Are you serious. I feel that as a disabled person my HIPAA rights were violated and the disability act.

Very judgmental, rude staff, and particularly management. Have a container of water that is too big, because you get very thirsty during workouts? Not allowed here. Accidentally drop some weights or grunt from an extra effort? Not allowed here. Overcrowding has forced you to use stations in the "traffic light room"? Not allowed, management will come to kick you out, even if you are the only one in the room. I've been going to gyms for 30 years without anything like the nightmare experience that I had at the Lake Mary location in the Orlando Florida area. I will never step foot in another PF gym. When it comes to gyms, keep in mind that you get what you pay for, and this is a cheap, prison-like atmosphere, being run by management with absolutely no customer service skills.

I am very dissatisfied with Planet Fitness! I realize that there is an annual fee charge and I don't dispute this. What I DO object to is the fact that this company who is nationwide, not some little mom & pop shop can't afford to mail out a reminder that my annual fee is due soon, or for that matter in this day and age, send an e-mail to people pertaining to this matter! I recently have had a setback and am on a strict budget and now I bounced my account because I forgot that this fee was due at this time! And then to have the girl-manager (I think she was a manager) tell me "well you signed the contract and that tells you that you will be charged annually!" That is when I lost my cool! I looked at her and said, "Do you remember something a year from now without a reminder?" I truly feel that this company should be held responsible for their negligence!!! As of today I have canceled my membership.

I joined Planet Fitness in the spring of 2015. Over the last two years, I've never used the membership but kept it just in case. I was charged the annual fee last week and decided that since I don't use the membership, I would cancel it. The problem is that when I called Planet Fitness to get my membership ID, the receptionist, **, was somewhat callous and most certainly unfriendly. ** even went so far as to someone else, without excusing herself, while I was speaking.

I have had a black card membership (the highest you can get) for over a year now. At first I liked it a lot. The free tanning was really nice, as well as being able to bring guests whenever I wanted. Recently however, policies have changed. I am canceling my membership as soon as humanly possible. To start, their tanning is far more strict than any tanning company I have ever used. I hardly ever tan, mainly before any sort of formal I have with my sorority or something of the sort. But when I want to, it's always a huge hassle. You have to sign up to tan on a computer that already has predetermined times to pick from. So even if you got there at 12:30 and wanted to tan, if the time slot was for 12:46 you would have to wait until then to tan even if no one was in the booth.

As a gym goer myself, I just recently switched to Planet Fitness. I have been to multiple gyms, and I know many people who own companies, and I can tell you - A lot of these reviewers are silly/wrong. Look, here's the deal: NO company wants to let you out of a contract that they are not legally obligated to let you out of, and customers OFTEN seem to get VERY UPPITY AND ANGRY when that happens. However, that does not mean the business did anything illegal, unethical or wrong.

I am very unhappy with this company. I signed up online. Was supposed to join for $1. But end up charging me $19.99. I have had an unexpected hardship and have tried to cancel many times. I have never been to Planet Fitness to workout. And they have charged me for 10 months straight the fees and when my account was low they charged me insufficient fund fees plus the fees again. I have spoken to several people at the Fayetteville location and they gave me an email that was not valid for complaints. So I have been paying fees for all this time and I'm unable to get this taken care of. I was told I had to pay another fee to cancel. Why should I have to pay a fee when I have been paying fees all these months and have never stepped foot in Planet Fitness to workout. And the young people that they have working the front desk that are managers are unable to assist me. And I can't give it any stars.

I joined PF in June while doing a short term assignment for work. I needed to get out of my hotel and I loved that it was a small monthly fee with no commitment. When I returned home, I figured I would transfer my membership because it was not expensive and I was under the impression I could. But when I tried, I was told I had to wait 90 day and I could only visit this new site 5 times in the month. A couple weeks later I was charged an additional $20 fee on top of my monthly fee. I called and they told me it was a 1 time sign on fee. A month later I decided to cancel so I called and got the specifics around how to cancel. I did exactly what I was told, sending the certified letter on Sept 6.

In a time where you can receive Amazon delivery in 30 min, use an app to order/pay for and receive food you cannot cancel a planet fitness membership over the phone. There is no legitimate reason for this. Moved to another state. Realized I'm still being billed. Was told I had to come in person, or send a ** certified letter... Are you ** kidding me. I have to WRITE a letter. It's 2017 guys come the ** on. I may have considered rejoining PF at some point in the future. But if you are going to make me dance and jump through hoops also well how about NAH. So mad right now. Such a simple thing to confirm 3 pieces of information from a customer and fulfill a request. I wish your company and employees the worst. The absolute worst.

Can join in minutes online. Have to give minimum one week notice "IN PERSON" and personally sign to cancel. Hidden fees and charges are non refundable. Will never ever consider this gym ever again. EVER!!!

A friend invited me to Planet Fitness in Burlington Ontario. They let me have a full 10 minutes on the massage lounge bed!! I did not know I needed a massage on the water jet lounge... but most of the time I go just for it. It has saved me from needing to go to a massage therapist. It is THE BEST!!!

I just received an email from Planet Fitness. They want me back. Here is why I quit and my response to their email. Have you changed your disgusting locker room policy yet? I am no longer a member because of your piggish locker room policy. Men do not belong in the women's locker rooms and women do not belong in the men's locker rooms... no matter how gender dysphorically confused they are.

Horrible experience and management at the Delran, NJ location. Multiple staff members misinformed me over the phone and in person. I had been a long time member and was out of my one year contract and was a member of two other locations before their location opened. I tried to cancel. They told me if I resumed my membership within 30 days that it would resume my membership with no penalty or obligation. I asked multiple times if I would be locked into a new year contract and they said no. I came back to cancel less than a month later. I should have stuck with my original decision.

I have belonged to Planet Fitness in Newport KY and Middletown Ohio for almost 6 years... Mike is the owner of both establishments. I have complained to management and the owner himself about the music being extremely loud and a chemical they used for cleaning the floors during business hours. First I enjoy music in fact loud music at that but when you and all the other customers are trying to listen to your own music and having to turn up the volume to the highest setting and potentially causing damage to your ears then it becomes a health hazard. Second a gym is about health and not having to worry about inhaling toxic chemicals when working out. They would wash the floors at the peak hour and the strong odor permeated the air and I didn't want to inhale that while working out due to the fact that I got toxic poisoning before and am very susceptible to getting ill.

I saw the ad on TV for 10$ down $10 a month No Commitment. I walked in for the very 1st time 1 hour before the advertisement was to expire. I was told that the systems do not work for 2 hours a night and I would have to wait until after midnight to do it...? I said I can’t because after midnight the deal would expire. I was then told that I could go home and apply online, which I did. NO PLACE did it say that if I wanted to cancel my membership, it had to be at least 7 days before the annual $39 fee were to come out. I felt VERY uncomfortable. My VERY 1st time going in with NO advertised "tour" or ANYTHING, and knew that I wasn’t going to return. I went the day before the annual fee was to come out & canceled in person... however the fee came out the next day anyway and after calling and telling them what happened, I was told “Sorry there is nothing we can do.” AVOID THE SCAM PLACE AT ALL COSTS!!

"The No Judgement Zone". Shall I start by saying not only was I singled out, they went an extra mile as to monitoring my every moves violating my rights as a customer. They also violated my privacy. As for the "no judgement" my experience at 4166 Buford Hwy NE #1101B, Atlanta, GA 30345 Planet Fitness was far from that. Not only did they found it entertaining my complaint about yet another mockery, their group of employees gathered to simply gang up on me trying to discredit me, arguing like a bunch of clowns, being unprofessional and trying to protect themselves accusing me of being "disrespectful" only at the end some "manager" decides to address me away from the counter where everyone had just observed this unprofessionalism.

I did membership with them online which was $15 per month. Right away they charged me $15.68 on my account and after that they didn't send any confirmation, no mail, no email nothing. I tried calling them on 6037500001, they didn't answer, neither they called back as I left message with them. I kept requesting them cancel my membership and refund my money back but no they wouldn't reply. Shame on you! That’s how you handle business. You should be banned from US.

I got a membership in 08/27/2015 which was for 1 year. It says no auto renewal but they have been taking money out my account after the contract ended. I had noticed because I have been fighting breast cancer, I just noticed looking through my bank statements they are robbing me and I can't physically go and they very rude when you call. I am now trying to get my bank to block them. Planet Fitness is robbing me.

Fountain Valley California. I kept getting charged after canceling my membership, I went to the club and spoke to the club manager 3 times and she said she couldn't do anything. Called the area manager and she said they will return my money in 5 days, it's been 2 months and I haven't get anything, they are not responding my emails or phone calls.

First I want to start by saying I have a problem at the front desk 60% of the time I go to workout. It is very hard to terminate your membership. Depending on who you get at the front desk the rules change every time. I was denied a membership cancellation form then I showed her that online it says that I can receive one at the location. She told me it was nothing she can do and rudely walked away. The employees are not up to date with rules and they put NO EFFORT trying to fix the problem.

I signed up for the 1-year membership with the Black Card back 5/2016 and this year I assumed that in May my membership had expired. But, today I found out through a bank account that since May I was still being charged the membership fee. No one ever told me at Planet Fitness when I became a Member you have to cancel your membership in writing after the 1 year. But all I get out of several representatives with Planet Fitness, "It is in your contract". Well, the day I signed up the salesperson did it on a tablet sitting in Planet Fitness. I never received a paper contract and besides that it's up under where I signed by name. I have argued with Planet Fitness about this with no hope on getting them to change their policy at ALL. At least Planet Fitness should contact your members and let them know their 1-year agreement is about the expire so at least I would have known to cancel it. Let's not forget in writing.

For the second time, I went to Planet Fitness as a guest with my daughter. The first time, there was no problem. The second time, the new employee at the front desk asked me to register with a long line behind me but said that her internet was slow. We had to wait more than five minutes while she attended everybody behind me and even let others in who have not "registered" either as guests. I went to the manager who was right there with three other employees doing nothing to help this new employee, and her response was, "our internet was slow" and did nothing more than look up from her computer when I was speaking to her. I grew upset and left the premises and my daughter was upset that I was upset. I suggested she change gyms but she did not want to. OWNERS- do something about your lazy staff, managers (at 8 PM on 8-15-17), and slow internet!

Don't lock yourself into their contract. Too hard to cancel & once you give them your credit card, they keep charging it if you don't call and cancel at the precise moment. Cancellation fees are high. Get the $99 special and pay $99 for the entire year for one location with no fees and no contract.

Hi, I signed up for PF membership on 12/05/2016 at E. Riverside, Austin,TX club. On 12/5/2016 Club was running a no commitment/Month to Month/no contract/cancel anytime without penalty Promotion. Now I want to cancel membership and they are telling I have 11 months commitment. They showed me the contract papers with 11 months. It was against what was said when I signed up the contract. Please look into your past Promotion offer. New members thinking about joining club BEWARE of their Promotions... It's kindly of CHEATING...

South Philly 24th and Oregon and ALL the planet fitness locations. This kid called me stupid because I should not have signed the contract without reading tiny print from 2 months ago saying they will charge me $39 two months later unless I cancel by the 25th of the previous month. I explained to the girl that I was speaking to, not the idiot that walked up behind her, that I will take it up with corporate as it wasn't her fault and this idiot comes up when he is not even in the conversation and calls me stupid for not reading the contract and signing it. Then he would not shut up and kept going on and on and neither of the stupid women at the counter were telling him to shut up. I will find a lawyer to file a class action lawsuit and I will NOT rest until this ignorant ** has lost his job. I was shaking and had to call my husband because I have never been so insulted by a public customer service employee.

When I joined I was informed I could quit at anytime. Turns out it costs $58.00 to quit. If you have a thought to join this establishment, don't do it. They are rude and uncaring. You would be best served going somewhere that has integrity.

I guess it is true that when people want to do a Negative review quicker than a positive review. If I can do no stars I would. Planet Fitness I joined the gym because the advertised a dollar down and then the $20 a month which sounded good but first of all it was out of my way the all the benefits the 24-hour opening all that sounded good so I join. So when it came time to go I only went one time I went to go to the gym to try it out for the first time with a friend, they wouldn't do anything. The people that were at the gym exercising taught me everything about the machines. Those young kids and at the front desk didn't even acknowledge me as a person really. They stayed there at the desk laughing and smiling and talking. Very unapproachable. For a company that advertise no judgment you kinda contradict yourself with horrible employees.

I go to Planet Fitness on coronation Blvd. in Charlotte, NC. I have never had a issue with them up until yesterday. I was working out on the 30 min rotation area where it was only me and one other lady in the area where she asked me to rotate as I had just got on the machine, but I guess she was in a rush so I kindly asked her to wait. The lady then decided to tap me firmly and ask me to rotate, the situation became very irate. I spoke with Rebecca the General Manager today where all she could do was apologize and tell me she does not know who the lady is when I'm pretty sure she can look and see who scanned in their membership card and they have cameras but she was too lazy. It was very inconvenient that I had to leave and I pay my 20$ a month just like other members and the general manager Rebecca does not even care. VERY POOR BUSINESS!

OK. I have been seeing a lot of advertisements for Planet Fitness lately. Received a flyer, so I figured I would check them out. WOW, talk about hidden fees? That's not the worst of it. When I said I wanted to sign up for a Membership, I was advised I needed to provide my Checking account information. Are you out of your mind? Why in the world would I do such a thing? When asked if I could pay for the year in advance, I was told no, we take it out of your account. In today's society, a place of business is declining 12 months revenues upfront! Went elsewhere.

I recently became member of Planet Fitness. The beautiful girl at the counter explained to me that the lower priced package comes with a contract and that one of the benefits of choosing the more expensive package is that you don't have a contract and can cancel anytime. Now that I am considering moving to a gym that is more focused on weight training and body building I found out that I am in a twelve month contract with a 50+ dollar cancellation fee. I am very frustrated about it and it doesn't seem like there is anything I can do and again the girl is really cute and nice so I don't want to cause any issues by bringing it up with the manager at her location.

I signed up with Planet Fitness in a month to month base contract, where if I decide to cancel my membership all I had to do is to give one month notice. Well I decided to cancel my membership 2 months later and now I had to pay $58 because Victor the manager said: I signed up for 12 months deal. And that is lies. Employees are rude, unprofessional and no one should take their word for anything.

I am distressed with the recent change in my neighborhood Planet Fitness since our former manager, Gabby, has been gone. I am an older female and have enjoyed the approximately three years I have been going and have always felt very comfortable and welcome until Gabby left. All the young people who work front desk regularly have always made it a point to say hello (and even call you by name if you attend often enough) when you enter, wish you a good workout and then make it a point to wish you a good day when you leave. Unfortunately this simple interaction seems to be "unimportant" to those who were not regulars under Gabby.

I was charged an additional $15.95 a month, they were not authorized to do so and refused to refund my account when notified of the error. I ended up going thru my bank to get it corrected. Very poor business practices! Shameful.