Planet Fitness Reviews

Really comfortable experience going to my gym on Decatur/Meadows. Doc and Yatzari were both really helpful in addressing my needs.

Cleanest, best run gym I have ever been to. Pasadena Texas.

I’m all for fitness, etc… I have been for years. I have been a member of Planet Fitness in Lebanon PA for over 10 plus years. My complaint is that the free membership over the summer for students is very nice, but most of them come in, sit at machines and text the whole time. Staff should be monitoring this and moving them along. I watched a user sit at leg extension machine while I was on another machine and they texted the whole time. I had to ask politely if they are done working out so I could use machine. I like to get in and out and I’m able to if I go 5 a.m in the morning or after work during the winter. Please advise staff to be more vigilant and watch to make sure people are actually working out instead of socializing on their phones.

I had the most disappointing experience at this Rochester Planet Fitness location on August 10, 2026. My daughter and I both hold Black card memberships. We were invited by friends to work out with them. In addition to myself and my daughter, I had a young autistic adult male that I consider my son with me. He decided he would rather do some gaming instead of working out. So we set him up at a table. Let me tell you there were several tables not being utilized throughout our time there. He was sitting quietly doing his own thing. He was NOT being disruptive at all.

Planet fitness of Jackson Michigan is TRASH. They charged two of my debit cards for the same account for one person. When I bring it to their attention, they made me bring all my statements in and when I did, they made excuses and after three weeks of investigation, they twisted it and did not refund my money. The building is not clean. The staff does not know what they’re doing. They are not trained correctly. The manager is simple minded and special, and the boss of all of them are even more simple minded and special.

I have been a member of this Planet Fitness location for over a year, and this was by far the worst customer service experience I’ve had. Yesterday, I trained wearing the exact same outfit and sandals. I completed my entire workout, and not a single employee said anything to me about violating any policy. Today, I came in wearing the exact same outfit. After I had already entered the gym, the General Manager, Johny, approached me and told me to come with him. He informed me that I could not work out wearing sandals because of their policy. I calmly explained that no one had ever informed me of this rule before, especially considering I had trained the day before in the same outfit without any issue. I simply asked if they could make an exception this one time since the rule had never been communicated to me.

I go to the prosper texas location at 12235 E. University drive. I’ve been paying for a Black Card membership for 2 years, yet the amenities I’m paying for are constantly broken or unavailable. The photos speak for themselves: multiple machines out of order, massage chairs down, massage guns unavailable, ripped medicine balls, filthy equipment and floors, old bulbs in red light therapy beds that are now pale pink, and flooding whenever it rains. I’ve repeatedly contacted GM ** about being overcharged and my calls and messages have gone unanswered. He also promised new treadmills if I changed my previous negative corporate review—those treadmills never came.

Absolutely terrible experience. My 17-year-old daughter opened a membership at this gym as a minor, and from day one she has been charged twice every billing cycle. She went to the gym multiple times to report the problem and repeatedly asked to cancel her membership, but months went by with no resolution. The situation became so frustrating that I had to go to my bank to stop the charges and deal with the issue myself because the gym failed to take any action. It’s unacceptable to ignore a customer’s complaints while continuing to withdraw money from their account. Customer service has been completely unhelpful, and we are now forced to escalate this matter. I would not recommend this gym to anyone. Make sure you monitor your bank statements carefully if you decide to join.

HOT! Has been 73-75 degrees for weeks. Should be 65-68. Management makes excuses, but refuses to turn the temperature lower.

For the 2nd time I went up to the desk December 31st at Carollwood in Tampa, Florida, explaining I was leaving to go to a new doctor in Upstate New York. I requested my Membership cancelled and wanted to make sure it was indeed cancelled. The gentleman opened the computer and entered my request. He looked me in the eye and said it was cancelled. I asked him if I could be assured it was cancelled and whether I needed a print-out as proof. He said, "No, it's all taken care of. You have nothing to worry about and you don't need a print-out."

I've been coming to Planet Fitness for some time since at least 2022. Since I've been coming, I've been seeing that there's a lot of locker break-ins. People get their keys go out there go through people's merchandises in their car and in some cases they take their car so what I have been doing throughout these last couple years I always put my keys on the desk if I can sometimes if I got a zipper pants. I'll keep them in my pocket, or if I have loose-fitting pants, I'll put them on the desk it's never been a problem.

We went to Planet Fitness at the Cedar Hills location in Jacksonville Florida earlier this year. It was hot there there, There was nobody to greet you there, There was nobody to help you it was no one there that I seen inside. After I left there I started getting calls from their manager Danny begging me for a 10-star review. I have ask him on numerous occasions Danny stop calling my number and I've even blocked the numbers that he called but yet this managers/supervisor Danny keeps calling me.

I was accused by a staff member for inappropriate behavior which is absolutely not true. I am offended that this accusation was made. I was asked to leave facility and have no idea why. I have filed a complaint with Planet Fitness yet have had no response.

Cold asf inside. No hot water for shower so you. 🥶 Customer service horrible. Enough Said.

Dirty, careless employees. Crowded. They overcharged me $49 and drafted from my bank account without my authorization.

Most of the machines at the Irving gym that I liked to use were replaced by useless ones for me. I have been going there for at least a decade. I will keep my blackcard membership, but I will go some place else.

Planet Fitness has nice equipment, but I refuse to be a member of a gym that supports men in the ladies locker room more than they support the female members of their gym. Revoking a woman's membership simply because she didn't want to share a changing room with not only a man, but a man who is a convicted sexual predator is just ridiculous.

The management at this location needs to be investigated immediately. Her name is **. On June 30, 2026, at approximately 5:30 PM at the 250 Life Ln, Lexington, KY location, a woman who identified herself as the manager got extremely close to my face, yelled at me, cursed at me, and behaved in a way that made me feel as though she was about to physically fight me. This occurred in the middle of the gym in front of other members. She made unprofessional remarks including “ya mama” and “I don’t care, I’m still getting paid,” along with other disrespectful comments. She was not wearing Planet Fitness clothing, so I am unsure whether she was officially on duty, but she repeatedly stated that she was the manager. This behavior is completely unacceptable for anyone representing Planet Fitness. Regardless of the circumstances, no employee or manager should yell at, curse at, intimidate, or aggressively confront a member.

On June 25, 2026, I arrived at the gym at approximately 4:00 a.m. I placed my gym bag and purse inside a locker, secured it with my lock, and proceeded to work out. When I returned to the locker room @ 4:30a to get ready for work, I discovered that the lower half of the locker door had been forced open. My gym bag was missing. I immediately searched the locker room. I attempted to check one dressing room, but it was occupied. I then checked the three shower stalls and found my gym bag lying on the floor of the third shower stall. The bag had been opened and rummaged through. I immediately notified Nicholas, the front desk employee. He informed his manager of the incident and advised me that she would review the surveillance video footage between 4:00 a.m. and 4:30 a.m. in an attempt to identify the individual(s) responsible. He also advised me that I would need to file a police report.

I am extremely frustrated. I have been a Black Card Plus member since December 7, 2025. Recently, a third party went to the club and somehow my membership was canceled, even though I never requested or authorized this cancellation. This should never have been allowed to happen without my consent. The situation became even more frustrating when I tried to have my membership reinstated. I was informed that my original membership cannot be restored and that I would need to sign up for a new membership instead. This is unacceptable. I do not want a new membership. I want my original Black Card Plus membership reinstated. I already paid the annual fee associated with my membership, and I should not be required to pay it again because of a cancellation that I did not authorize.

These days, they have stupid event for teenagers. Free trial for summer season. I understand they try to catch the potential customers. However, how about existing customers??? We're paying the fee every month even though it is a small amount of money. The kids are scattered across the gym, playing in groups. The machines are taken by them. The waiting time is longer than usual. They don't even know basic gym etiquette. Why doesn't Planet fitness realize that this event hurts existing members? At the very least, they should have set a time limit that only allows them a designated amount of time. I wonder who planned such a stupid event!!!!

I have been a long time paying customer but have gotten fed up with the gym allowing kids to go for free. They go to hang out and sit on equipment and playing on phones, so the customers who pays the bills there cannot use any of the equipment. Canceling my membership after 10 years there. Would not recommend to anyone who actually works out. Planet Fitness does not care about paying customers.

I canceled my membership over the phone with the thief 'manager' in April. I explained I can't come in just to cancel!(how ridiculous anyway!). I've been disabled since activating... So obviously I can't/couldn't use the membership! Duh. So I emailed a total of 2x stating I'm disabled and to cancel it! Yet...today(5-28-26), I see the criminals stole $35 from my bank account. I'll badmouth this 'co.' until the day I die.

This review is for the Forest Hills location in Queens, NY. The club is constantly crowded, there are no available lockers, and the space is hot, especially in the summer, even though the place is in the basement. Most of the machines are permanently reserved, and there is a line to use them. Per the staff, the club's capacity is 250 people, but there are only 65 lockers in the men's section. With the ratio of men to women about 65:35, the number of lockers should be 2.5 times higher, ie. 160 lockers. The crowd of people exercising generates heat, but the AC does not keep up, or is intentionally set to low temperatures and high humidity.

The staff is rude. They charge you even after you cancel. You can't get anyone to leave from behind the counter to help anyone. They will NOT get anymore money from me. I joined a place that cost a little more money, however, it is better service and the staff is so helpful and very nice.

I overheard the manager (Chelsea) at Planet Fitness in Somers Point bashing and belittling an employee to another employee! She was talking about a young girl who hasn’t been there very long. She must be a terrible manager because her comments were sexual discriminating and disrespectful. I can’t believe a manager would talk about her employees like this to other employees and laugh about it! I feel terrible for whoever she is talking about! This was in an area of the gym where others could hear, I was shocked! This is a Human Resources nightmare!

I had the worst situation at Planet Fitness today. Her name is (Mel) Planet Fitness in Elgin Illinois. I lost my son and have extreme anxiety and PTSD. I’m on disability because of my symptoms. The only way I feel like I’m not numb is to go to Planet Fitness and now I am dropping my membership because of the employee Mel location in Elgin Illinois on Randall Road. The way she bullied me is unimaginable and she would not stop. She kept on gaslighting me. I’m looking for a lawyer. I left with my anxiety and PTSD 100 times worse. I had my membership before I lost my son and took a long, long break after my son’s passing. I still paid my membership because of being detached from anything so technically I’ve been a member for over a decade now. I’m dropping my membership because of (Mel). I will never go to another Planet Fitness again. Shame on Planet Fitness for hiring someone like this so-called woman. She is evil.

I paid for the first month and second month that that I didn't want to pay but they automatically hit for the second month. I been busy with so much other stuff, I haven't even had time. So I get hit for a charge for 69 bucks, which I have no idea why you can tell I haven't even went so they charge from a completely different thing called ABC pf Philadelphia mayf instead of the usual Planet Fitness then y'all tell me I can't leave and pretty much I have to pay for a month service when you been paid already for March and April services. Don't go here, maybe I would have tried going back if you guys worked with people now I'll never try it out, the worst forcing people to pay you.

All the CONS listed here are all TRUE from the Planet Fitness Harbor Blvd. Fountain Valley. No one helps to get back our hard-earned money. We used it for 1 day only, cancelled and still charged for 3 months and other extra charges.

I've been a member for many years and I welcomed the new changes, But it has been a disaster for me going to the different gyms to find comfort or to be able to use the washroom, or water fountain, or massage chairs, I was not able to take advantage of all that Planet Fitness offers but I'm still being charge full fee.. So disappointed in that we should have gotten a discount or something.. I am looking for another gym to join... The managers did not have a humble attitude about this situation like planet is the only gym in town... Not satisfied at all with the shitty construction going on...

Horrible young kids that work there. Specifically a young kid small build brown hair. Very inattentive. Lack to want to do his job. Slow moving. Horrible service. Would rather stand around and bullshit than to do his own job. Very unmotivated and hate seeing this individual every time I go. He’s very flat and I can’t stand him.

I would have given Planet Fitness 5 stars, except for one reason - High school students admitted free over summer vacation. I realize that the policy is well-intentioned. So why would I object? Allow me to lay out my concerns with the following bullet points:

Went and signed up to get on massage chair. Went up to counter and was totally ignored by the trainer Keith. He was drinking a drink looking at his phone, I asked, "Can you help me? I signed up for a massage chair." He said, "I have class." I waited for the other gentleman to come to the counter to let me get the massage, looking at his phone was more important than helping me. A lot of people in the gym told me he treats everyone like that and I shouldn’t feel ignored. Very rude he is. It would have only taken a second to let me get the massage I signed up for.

The Planet Fitness on Memorial Drive here in Atlanta is AWESOME: the Atmosphere & Culture: "Very welcoming and non-intimidating environment," "a truly judgment-free zone," and "great for all fitness levels". Cleanliness & Maintenance: "Spotlessly clean," "staff regularly clean equipment," and "machines are always in great working condition". Cost & Value: "Best gym value in town," "hard to beat the $10/month price," and "Black Card benefits (guest privileges, massage chairs) are great". Staff & Training: "Friendly and helpful staff" and "knowledgeable trainers willing to help," particularly mentioning free fitness training. Facilities & Equipment: "Lots of variety in cardio and weight machines," "never have to wait for machines," and "convenient 24/7 hours".

The staff at this Planet Fitness location always brings great energy, and Kyra J. stands out with her consistently positive attitude and professionalism. The men’s restrooms are impressively clean every visit, which makes the whole gym experience even better. Really appreciate the pride this team takes in the facility.

I've been trying to cancel my membership for Planet Fitness for two weeks and have not had success. I went to the location today to cancel at the front desk. I went through a process and they assured me that I was cancelled and would no longer see automatic drafts from my account. Tonight, I discovered a new membership fee of $35.00. This is like the Hell, trying to cancel a membership. Watch out, if you plan on joining.

I have had to change to multiple home gyms cause I have had an accident and lost my job and by the way the gyms are not all the same as they advertised. Anyways my billing has gotten messed up due to me trying to get my insurance to help me with it due to my psychiatrist says it helps me get out and associate since I can no longer eat food. I have a permanent feeding tube. I feel like they are trying to get rid of me because I always pay 25.50 and the yearly thing but my parents just got it caught up on the March 17 which is my bill due day so on March 18, 19, and 20 I checked to make sure 100% that March was paid for and this has happened one other time so I screen shot it. It said, "0.00 balance. Your next payment of 25.50 is due April 17, 2026."

Daly City - it took them years (at least six years) to finally sell protein drinks. Today there is a sign on the refrigerator that says “cash only!” - with an exclamation point. Two of the StairMasters are broken, and they only have five total. As usual, on a busy Saturday, there is only one person behind the desk. As often happens, the full body enhancement room is “not working.” Open people are not using equipment correctly and no one ever says anything – probably because there are so few people working there at one time. I have used several other Planet Fitness gyms and Daly City is by far the worst.

After I signed up they put my home gym in Georgia which I'm in TN and never even been there. Then after a year and half of getting charged because I go to National Fitness they made it very difficult to cancel and still charged me a 26 dollar fee too cancel. Ridiculous.

I have a very lengthy review to give about this location. (1) I had a membership there for the past 2 years. Never had any encounters with a staff members until March 10th 2026. There are a few situations I have observed at this location that I would like to bring awareness to. Myself and a couple members were working out at the Rockaway Location Brooklyn NY when a staff member decided to put the equipments back in its rightful place. She proceeded to ask (with attitude) a member to remove one of the weights from the space where a bench normally sits.