Consumer Complaints and Reviews
I moved out of the area, no transfer club to join. Had to take time off work to send certified snail mail at the post office (which still does not prove the mail is actually coming from the member. It only allows the club to continue to take money longer). Rude and inappropriate treatment when asking if there is a logical method to cancel such as fax, email or some form of technology from the year 2016. The response was "NO" or you can drive hundreds of miles to walk into the club and cancel?!? Its been weeks and it still has not been canceled! Never again!!!
My name is ** and this is about Planet Fitness on Hanover Ave, Allentown, PA. I recently register at this location. Today was my first day actually working out. I walked in give my info since I didn't get a card the day I register. I receive my card and a shirt (cool!). I asked about the trainer and she told me that I have to put my name on a list and showed me the schedule for the trainer. But, "We don't have a trainer right now. It's being trained and probably next week will be taking appts." the attendant said. I said, "Ok, no problem. I understand." Then I ask, "Do you have an idea where should I start since is my first time here and I have not get a walk around to meet the facility..." to what she gave me a look like if I was asking for money or something. So I told her, "You know what? Just tell me where the restrooms are, the rest I'll figure it out." No "Welcome to Planet Fitness" or at least "If you need help with anything..." Not at all.
This is not my first rodeo at Planet Fitness. A couple yrs ago I went to the facility in Horseheads, NY and these people make you feel so welcome that you really want to go every day. Here in Allentown, you have to get right in front of the counter if you at least want to get an eye contact. Is like nobody cares if you visit them or not. It's sad because I will still visiting. I need to lose weight and this is what I need to do but I guess I will be "Googling" best ways to start your workout or gym for beginners, I don't know. It would be more enjoyable the experience is the staff would care.
My girlfriend and I signed up for a Planet Fitness membership at the lancaster location. Due to illness and just overall work schedule we just were not able to utilize the membership. Come October we have tried to cancel the membership. Now every October apparently they charge a 39 dollar annual fee. This fee has tried to run through our checking account several times causing a check cancellation fee of 388 dollars a pop. In total I believe we have had about 150 dollars in fees. On saturday October 15th I was able to go down to the store location and cancel my membership no problem. On Monday October 17th My girlfriend tried to cancel her membership and was told no, that we owe them that 39 dollar fee and until we paid it she would not be able to cancel.
I have now contacted their main membership line and talked to the assistant manager at the lancaster location and they have pretty much told me to read my contract and pay them. My response being in that case I would consider paying them once they paid me the 150 in fee I have had through my bank, or they could just do the right thing seeing as how we have never utilized their services and just cancel the membership. They said no. I then in turn stated in that case I would be contacted the news media and the state consumer office as well as my bank. In a very sarcastic tone the assistant manager stated that was my choice, said have a good day and hung up on me. They hide behind their contract and from what I have read online they constantly do this. It's in my opinion not only bad business but borders on extortion.
I signed a friend up for a membership because her weight had become a health issue. She unfortunately passed away because of the issues she faced and never was able to claim this membership. As advertised, there was no indication that there was a cancellation fee because "no contracts" was all over my sign up sheet. Now I am stuck paying a cancellation fee for an unclaimed, never used membership. Worst service and trip off.
I cancelled my membership at the Charleston, SC Planet Fitness on August 12. I thought everything was cool with the cancellation. Then Planet Fitness charged me for the $39 yearly maintenance fee. I looked back at my cancellation and realized that although it was dated and signed on August 12, the cancellation date is filled in as September 17. Since I haven't even been to this so-called gym since July and never intend to go again, they just stole that $39 from me. If you join Planet Fitness (and I DON'T recommend it), be sure to read everything carefully. Planet Fitness scams people.
How do I know I can trust these reviews about Planet Fitness?
- 610,392 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
This gym constantly takes money from you even when your membership expires. When you call, it's always a different story. It's sad when your bank speaks bad about a corporation and knows they're taking people's money. As long as they have your account number, they will continue to use it and withdraw funds from your account even after cancelling. I hate Planet Fitness. Please be aware!!!
Basically they are a ripoff. When me and my wife plus good friend signed up to join we paid what was supposed to get a new enrollment fee and then first monthly $10 payment. All good. No problem. Well what nobody said at the time is that in a year they were gonna take out another $30 membership fee. Well that got my wife's account 3 $30 overdraft fees. So I'm sure somewhere buried down in the given print it did say something about a yearly membership fee. Well our bad for not reading it top to bottom but when you initially call the fee an enrollment fee one would assume it's a one time fee.
So anyway we tried to call and pleasantly I might add asked them to please refund the amount so that we would not be charged overdraft fees and that we would head down immediately and put the money in the account and then they could turn around and pull the money right back out. The bank was OK with this and we had it all set up. All Planet Fitness had to do was agree to it. Well not only did they not agree they were completely rude to us and told us to "read the fine print next time and get over it." Verbatim. Exactly how their customer service rep said it.
So beware. This company could care less about the consumer. All they care about is the bottom dollar. Which is completely ignorant cuz they lost 3 customers who intended on being with them for at least the next few years probably indefinitely... at 10 bucks a month for 1 year would have put $360 into that crappy business. Instead they settle for $90 rather than take care of 3 faithful, good intentioned customers. Beware. Bad company.
I joined Planet Fitness in August and I was charged a yearly fee in October and as one customer stated the showers are never warm. Had I known I was going to get charged 41.34 a couple of months after signing up, I wouldn't have ever signed up. This gym is a rip off. I'm going to cancel and never go back to them.
I can honestly say dealing with this company has been one of worst experiences on multiple levels. They do so many backhanded dealings, while not breaking any laws directly they take advantage of being either misleading or sneaky in the manner in which things are presented and then make correcting any situation almost so difficult that many people end up just "eating" the fees just to be up and done with it. I know that choosing another establishment may not be as convenient, to begin with as they may be further away or not have the same hours but in the long run, it will save a multitude of pain and headaches. AS WELL AS MONEY!
Well I was thinking about going here eventually. However, I needed to use the restroom, about to urinate myself. Anyways, this snobby girl at front desk at 7:18 pm in moline, said unless I was a member, no. I mean, it's just a restroom. Everyone's nasty sweaty ass does more than taking a piss... What if I was a pregnant woman, they pee a lot. Discriminatory extreme... I'd find somewhere else, instead of coworkers rather talk & be snobby and act like you're the worst thing they've seen. Thank you for this experience.
Planet Fitness enrolls people telling them that their no contract plan can be cancelled at any time however they charge a 42.00 fee saying it's their annual fee even though when the representative was asked they say no. Do not fall for these ripoffs. They are scammers.
I joined the Planet Fitness in Fairview Heights, IL over 3 years ago and found out that it was corporate owned. This location is the worst I have seen when it comes to cleanliness. The manager has no clue on how to manage the employees. There also seems to be a revolving door due to conflict with management and the employees, from the conversation that I have had with multiple personnel in the club. I tried on numerous occasions to report the deplorable conditions of the club to corporate, only to have the manager and his staff tell me that they CANNOT give out the number to corporate. This is a practice that I TRULY DO NOT understand! You would think that if you were running a business, that you would invite feedback on how to better serve your clients or members.
Needless to say, I finally had a chance to talk with a corporate employee about my concerns but only after I had a chance meeting with this person in the Planet Fitness Club. I reported the issues and even showed her the pictures of the toilets, sinks, urinals and lack of upkeep by her staff. She addressed those issues that day but after a few days, they were back to business as usual. I left the Planet Fitness family for multiple reasons but only after I reported to the manager my concerns.
Earlier this year, 2016, I joined the Planet Fitness family once again (Edwardsville, IL location) but only by the enticement of being able to utilize the multiple club location within the area. This new membership had promise, so I thought, with the 24 hr access and unlimited club Usage outside your home gym. To my surprise, I went to the Fairview Heights location because of the convenience when leaving work. After joining this second time, I probably used the Fairview Heights gym at least 30+ times but on 09/30/2016, I went to swipe my membership card only to be turned away by the manager, stating that I have used up the allotted visits at his location. I am not sure but this practice by Planet Fitness seems to be false advertisement! I am curious if anyone else is experiencing the same problem with their membership at Planet Fitness?
Went to the club and enrolled, was never told about the annual fee and they claimed they e-mailed a copy of the contract signed but they did not. Worst club to ever join - scam all the way and when you ask to talk to a supervisor no one has numbers or emails or anything - asked supervisor for corporate office phone number and she could not provide. If that doesn't smell scam I don't know what does.
I recently just received an annual fee of $39.00 totaling $40.76 from Planet Fitness. Yes... Like most people I did not read the contract and if I did I would have seen the annual membership fee. I am a Black card owner. I signed up with the full intention of just paying $20.00 a month. I admit that I am at fault for not reading the contract but from my knowledge isn't an annual fee suppose to be yearly, meaning 1 year. If that was the case then I absolutely would not have any problems with that.
Since being charged this $40.76 I went back and read the contract and everything pertaining to it. I signed up in May 2016 and payed the sign up fee of $15.80. My monthly fee then started the following month June 2016 of 19.99 totaling $20.89. Then again billed monthly for July, August and then September 2016. So now I am being billed $40.76.
It hasn't even been a 5 month billing period so how it this an annual fee? I would've been more understanding if the contract had said semi annual then it would have been all on me. I haven't been there since August. I need some answers and I'm really not going to stop until I get a refund and I shouldn't have to pay a cancellation fee... It's just absurd!!!
I signed up for this gym when I was on a break from college and at first it worked for me. However, now that I am back in school, I can use the college gym for free. So I cancelled my membership via certified letter and since I had been a member for over a year I had no cancellation fees. I even have a document that is signed by their assistant store manager that says I owe no more fees. They then charged me 39.00 dollars. How is that for **. That is after the employee quality decreased significantly. They had no ac in the month of august. My coworker got a rash from using their shower once. Never give any business your banking information to auto draft ever. I learnt a lesson.
PF was supposed to put a freeze on my account when I was found to have a football sized tumor in my abdomen. I provided documentation... that apparently wasn't documented in my file. So, a year later, still unable to work out, I found that they've been billing me the whole time! They refuse to give me my money back OR cancel my pending 'annual fee'. The email containing my original contract is full of broken links to images for the contract, so... I have NO record of what it actually said. Hooray! Oh, and my annual fee runs tomorrow, apparently. I'm responsible for that too, according the contract I can't see.
It's my second time having a black card membership. Planet Fitness gives me nothing but trouble when I have tried to cancel it. I couldnt cancel it until "the one time annual fee" was taken out and then the cancel fee on top of it. Planet Fitness is a complete rip off and I wont be joining this gym ever again. NEVER SIGN THE CONTRACT!!
Been a member for 6 weeks. Paid for 1 year in advance. Showers always cold/unusable. Corp. Spokesholes invoke Franchisee responsibility. Corporation= Don't care. BSery artist's Franchisee= Don't care. Another Ripoff company. Avoid this company. Blatant ** artists.
This business is a ripoff. They continue to withdraw from my account once I cancelled verbally over the phone and in person. When I went in to verify, they failed to have me sign off to cancel and when I seen the fees I called them again and they said I didn't come in to sign when in fact I did and they coincidentally don't have any record of that. They wanted me to sign electronically and I said no. I asked them to print what they wanted me to sign and so they did but the manager said that would not close my membership even though I signed the actual paper. The manager said he will not be refunding me nothing because they had not record of me coming in to cancel. This is the worst and ugliest place of business, the employees and management are rude.
The facility I am registered for is in Pomona, CA. The initiation was all done prior to my first visit, and when I arrived, a friendly tour was provided. The machines are brand new and clean. The floorplan is simple and clean as well. I enjoyed the price I pledged for and is reasonable for someone like me who plans to use the gym no more than once a week. The amenities provided for the BLACK membership are tempting yet the spa section could use a little more seclusion. Great unmentioned programs such as weekly raffles and staff provided breakfast and lunches! I hope to make this business a lifelong commitment and surely upgrade to the premium membership. Oh, and the caged circuit, the 30 minute workout zone is an idea that really motivates my workout!
I have never complained about a business before. Ever. And at first I thought that maybe this was just some sort of oversight. But after many attempts of phone calls and emails and not being able to resolve this issue I had to result to turning them into the BBB. I canceled my membership back in February. Months went by and they kept taking the monthly dues out of my account which was $20. Four months went by and they finally got it settled but they owed me $80. I had to turn them in after countless efforts to get this resolved. I finally received my check today in the amount of $79.96. I know this is going to sound SO petty but they couldn't even give me my total amount. They just needed to rip me off that last final chance. Never got an apology or anything. I will NEVER step foot in that place again and I would definitely NOT recommend it to anyone.
Corporate gyms may be fine until there is a problem and the staff can't resolve it. Join a family owned community gym and you will usually see the owner daily. Have a billing issue, it's resolved on the spot. Need to know how to use something? The staff is usually much better trained at how everything works and how to use it. Community gyms charge more because people come and actually use the facility. The PF model is join, go for a few months, stop going, continue to pay. PF gyms that could support 200 people using the facility at any given time may have 13,000 to 16,000 members or more.
Since giving my phone number to PF in order to attend as a guest of my girlfriend I have gone from zero solicitation phone calls to literally 3-5 per day. This began about a week after I gave the club my number and has steadily been becoming worse. I have communicated with them and received no response. I now need to change my phone number because it rings day and night. Yes I'm furious. To all Black Card members bringing a guest: Do NOT HAVE YOUR GUEST GIVE THEM A REAL PHONE NUMBER or you will be very sorry.
Be very careful of the contract you sign with this company, read the fine print carefully before you sign. My wife and I went into the Homestead, FL location to inquire about using the fitness center. After being given the tour, it looked like something we would use. They offer "commitment" memberships and "non-commitment" memberships, and different tiers of membership. This is when things started to get shady. I offered to pay by cash, debit card, or credit card for the entire year in advance, however the representative stated the only way I could become a "member" is if I provide my checking account routing number and account number. Imagine a company that does not accept money, full payment in advance. Read your contract and read other comments about Planet Fitness, once they leach onto your checking account, it will be difficult for you to stop them from removing money from your account.
A commitment or non-commitment is still at the end of the day, a commitment. You must sign a contract with the company, a commitment, and the contract has a lot of interesting information on it. Like you can't pursue a class action suit against them and you have to use their arbitrators if you want to "sue" them. They remind me of the old Jack LaLanne/Bally gyms. Then if you're unhappy and want to quit, they don't let you and keep billing your checking account. When you finally get fed up and close your checking account, they'll send you to "collections". Imagine a company that does not accept a full year's cash payment in advance; this alone should cause you to have concerns. I did not and will not ever join this place. READ YOUR CONTRACT before you sign. Be careful of who you provide your personal information to. Don't get caught in a trap, even if it's for a so called small monthly fee.
They are pulling money from my account for one of my daughters who don't even live with me and has her on account. But because she closed hers they are pulling from mine. Have two kids that have memberships there and my account is listed for them only. But because she has the same last name they started pulling from mine. They said I gave them permission which I did not. They will not give back the money. It's over 150.00 now. I will never go to another gym. They're a rip off and they commit fraud.
My wife and daughter started a 1 year membership together. One with the $19.99 plan and the other with the $10 plan. Like many people, neither really used the membership much. After the year was up they cancelled their memberships by letter (as they were instructed to do) and joined the Y. Months later we discovered they were still charging us. My wife called and was assured that the membership would be cancelled after receiving a 2nd letter. Well, here we are a year and half later and they're still charging our account. We ended up having to call the bank and place a stop payment. Is ANYONE TALKING ABOUT a CLASS ACTION LAWSUIT YET? I've lost nearly $1000 total.
Today Aug 10th 2016 my son and I, his father, were denied access due to a new "policy". According to the clerk all "guests" were supposed to give out personal information such as email, address, phone number and take a picture to be able to access the facility. I told the clerk I was not a guest, that I was the father of the membership holder and he was 15 yrs old and when we signed up I was told that my son had to be with a parent or guardian at all times, they had all that information on file that nothing had changed and I showed my Driver's License to proved I was the father.
She still insisted that it was a new policy and that I did not like it I could cancel and is what I did. Unfortunately there is nothing in writing why I was denied access or I could take them to court because they are not complying with their own rules. Worse experience ever. If anyone else had the same experience and want to proceed legally or already are, you can contact me **.
If you look at the reviews you will see a lot of complaints about people trying to cancel their membership because they moved and they can't use the gym anymore but Planet Fitness keeps charging them every month. I just got to know that my membership was automatically renewed after I moved from TN to California and for this reason I was charged during 15 months without even going to the gym. I didn't realized it was happening because I was not using my bank account from TN. I went to check on it and saw the Planet Fitness charges. I called the gym but they say I can't cancel my membership over the phone and they will not refund me any money still if they can see that I didn't use it since April 2015. I should have looked at these reviews before getting a Planet Fitness membership. Horrible experience, very disrespectful and really bad business.
I recently tried to cancel my membership with Planet Fitness. I was told the only way to do it was to come into my home gym. I hope gym is in Pennsylvania. I now live in Florida. I did not like the gym down here so I wanted to cancel my membership. They refused to let me do it. I wasn't going to fly to Pennsylvania to cancel it in person. So after numerous emails and phone calls I went to my bank and had a stop payment also to stop payment on future transactions. They went to my account under a different name and withdrew more money. I had to cancel my card. It was the only way to stop them. They are relentless. I will never get involved with Planet Fitness again.
I moved out of state 3 months ago. Once I moved I attempted to cancel my membership. I was told I had to send a letter to the gym to cancel. I could not do it on a Corporate level. They could not send me something to sign. I have sent two letters now. My checking account was debited and then overdrawn for the lack of follow through by this gym. Now Collections is calling me and my email is being blown up. I WILL NOT TAKE ANOTHER SECOND OUT OF MY LIFE TO CANCEL THIS ACCOUNT. So unprofessional, so pathetic. I MOVED OUT OF STATE.
Planet Fitness Company Profile
- Company Name:
- Planet Fitness