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Planet Fitness Reviews
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Overall Cleanliness ⭐️⭐️⭐️⭐️⭐️
Tanning - need a way to let people know they have been clean, only way you know for sure it’s been clean is if you see them do it. Signage saying clean or leave a bottle of cleaning solution in there so we have comfort of cleaning ourselves and knowing they’re clean.
Kevon ** is the manager at the Planet Fitness located in Milton Florida. He was one of the most courteous and professional managers I have ever dealt with, and he “took care of business”. Kevon made me feel like I was heard. Planet Fitness needs to have their managers train under him and all your locations will be successful.
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I have been a member numerous times, but left a few times to explore other gyms.... bad mistake. I keep coming back to Planet Fitness. Other places have a lot of fancy extras with an added expense, but Planet Fitness has everything that I need.... and all the practical stuff that is used a lot in my home fitness, just in case of bad weather and I can't make it. I even love the crowd meter, so we can judge when the best time is to come.
Upon joining, I met with a trainer who helped me to design a workout. Due to my crazy work schedule, I had to take a few months off, but just started to resume my regular workouts. Once the school year is over, I intend to meet with the trainer again to discuss my results and get a new program. I absolutely LOVE IT!
What's great is that I can use the massage area for a few minutes after my workout is done, in order to rest and relax after working out. I'm yet to integrate the tanning feature into my routine, but even if I don't, this is truly the place to be. And what's plus about being a black card member is that I can go to any gym. None of this, "well, you're not at your home gym, so you can't... or you're limited to where you can go because this club has special status." Comforting, and affordable... two plusses in my book!
This gym has everything we need and very clean, with a lot of smiling faces around. The color scheme is really cute especially in the ladies' bathroom. It has tanning beds, a college in bed, massage beds and chairs! And it also has this really cool 30-minute circuit workout laid out for you with a green light timer! Cannot beat the price. Lots of parking.
I just wanted to let someone know that the staff at PF Fredericksburg Costner Corner are amazing. They always have smiles and are cleaning some type of equipment. It is refreshing to know that the staff truly care about fitness and customer service. One young gentleman named Jon always impresses me. He is always greeting everyone with a smile and he is always professional.
Just today he was working on diagnostics with the Hydro bed. He was diligent and he kept looking for the problem. I know that he went above and beyond his details in work and he just impressed me. I would like to let that young man know that he was being watched and admired. You have great staff, but this young man never fails to impress. Please bless him with the knowledge that this was written about him, and please let your staff know that their work is not in vain. I truly appreciate being a part of the PF family. God bless you all. Give that young man Jon a raise or a day off he deserves it!!!
Join last month, Paid over $50 between membership and fees. Now this month had the yearly bill and my membership so $82. Way more than I was told but I was going to be charged. Being charged extra fees every month doesn't really make the membership $24 does it?
I was a PF member for almost a decade. I worked out thousands of times at many locations with numerous workout buddies. For the most part, my endeavors at PF were favorable. I usually found their facilities clean and well equipped. That's exactly why I renewed my black card annually. Two weeks ago, I was publicly embarrassed by your staff. While standing at the front desk your Assistant General Manager informed me that I have violated PF Personal Training policy and cannot return. Moreover, her elevated voice and gymintimidation caught the attention of other gym members. It was quite embarrassing and made me feel like a Lunk.
Without success, I informed her that I was working out with a buddy and not Personal Training. Furthermore, the arrogant associate informed me that PF has a 3 strikes and you're out policy on Personal Training. Then, I challenged her to show the evidence. Upon her failure and inability to share documentation, she escalated the situation and completely lost her professionalism. Afterwards, I shared my misfortunes with my workout buddy and she was astonished by the news. She wanted to return to the gym and vouch for me. But I talked her out of it, due to the unfriendly PF judgment zone. I wanted to discuss this situation and reached out to the franchise and corporate offices several times. No reply.
Wow. I had a horrible experience with the manager at Planet Fitness today. I noticed that they have been short of staff for a couple of months now. They were meant to take out installment from my account and the staff today who had seen me about 3 times was so apologetic stating that when his manager comes at 7am she will sort it out.
Sabrina the manager came at 7am and I went to meet her and I was trying to explain that I don’t know why the funds had not come out and she responded - “I do not start work until 9am so I am not here” and walked away from me while I was still talking. In response, I say, "Ok then I do not see you - are you walking away?" She walks back and says - "It is against our policy to be rude so I am canceling your membership." This was unbelievable. I was like, "What?" She said, "Yes you heard me." So I started recording the conversation immediately.
She walks away and I tell her new staff that I have been recording the call and he should tell her. I get in my car and realized that I should ask for this policy to see if this is always not against the policy to have a manager be rude to you too. So I go back to ask for this policy and tell her that I am recording the call 'cause I am an Attorney and I’d like to review the policy. Sabrina goes that the policy is in the app and that I should leave the premises and said she will call the cops on me. I was even more shocked and disgusted at my experience today. I am both humiliated and angry at how I have been treated at this Planet Fitness.
This has been the worst experience in customer service I have ever had and to think that it started from Planet Fitness fault and a manager can be rude and then just terminate one’s membership for no reason and then call the cops on them for asking for a policy. I am horrified! I have our recording and I will expect that Planet Fitness resolves this issue.
I was signed up for the no commitment cancel anytime. I was in a bad car accident with my ribs caved in almost puncturing organs and my shoulder dislocates. I called to cancel when I was able to as I was not able to even step foot into their facility. And instead of having good customer service I had to argue just to get canceled and they will not refund months of money they took from my account. Under unforeseen circumstances this company and the way the lady spoke to me I will never go back there and I suggest you be careful with this facility choose a different gym. I lost hundreds of dollars because of something out of my control and I was going to come back when I was released for my doctors but now I won't and I won't suggest this company to anyone. Please buyer or beware.
This is for the location on Eastex Freeway, Beaumont, TX: Manager named Kris is very rude; herself and others don't allow customers to actually read the fine print upon signing up! I'd canceled immediately! But they still billed my card to which I'm still awaiting for my money! And then they had tried to blame it on another office for making errors.
Planet Fitness author review by Joey Thurman
Founded in 1994, Planet Fitness is an American gym that expanded into a franchise operation in 2003. Franchisees operate over 1,200 locations across the United States and are currently expanding into Canada and the Dominican Republic. Planet Fitness offers a full array of exercise machines, and many locations offer a selection of fitness classes.
PF 30-minute Express Circuit: Planet Fitness makes it easy for patrons to complete a full cardio and strength training circuit in half an hour, using ten strength machines and ten cardio machines. A red-light, green-light system alerts those on the circuit when to switch machines.
$10 membership: Planet Fitness offers a no-commitment $10/month membership option. It includes a T-shirt, unlimited access to one Planet Fitness club and unlimited access to training.
Black Card membership: Planet Fitness’ Black Card membership is ideal for those who want more than just a basic gym membership. In addition to the benefits of a $10 membership, Black Card members enjoy use of all Planet Fitness franchise locations, unlimited tanning, half price drinks and many more benefits for about $20 a month.
Free pe@pf service: Planet Fitness offers a program called pe@pf, which offers the benefits of a grown-up physical education course. Certified trainers will educate you on fitness equipment and routines and help you set goals appropriate for your current fitness level.
Member perks: Every member can participate in Pizza Mondays and Bagel Tuesdays.
Planet Fitness Company Information
- Company Name:
- Planet Fitness
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