Planet Fitness

Tanning - need a way to let people know they have been clean, only way you know for sure it’s been clean is if you see them do it. Signage saying clean or leave a bottle of cleaning solution in there so we have comfort of cleaning ourselves and knowing they’re clean.

Upon joining, I met with a trainer who helped me to design a workout. Due to my crazy work schedule, I had to take a few months off, but just started to resume my regular workouts. Once the school year is over, I intend to meet with the trainer again to discuss my results and get a new program. I absolutely LOVE IT!

What's great is that I can use the massage area for a few minutes after my workout is done, in order to rest and relax after working out. I'm yet to integrate the tanning feature into my routine, but even if I don't, this is truly the place to be. And what's plus about being a black card member is that I can go to any gym. None of this, "well, you're not at your home gym, so you can't... or you're limited to where you can go because this club has special status." Comforting, and affordable... two plusses in my book!

Just today he was working on diagnostics with the Hydro bed. He was diligent and he kept looking for the problem. I know that he went above and beyond his details in work and he just impressed me. I would like to let that young man know that he was being watched and admired. You have great staff, but this young man never fails to impress. Please bless him with the knowledge that this was written about him, and please let your staff know that their work is not in vain. I truly appreciate being a part of the PF family. God bless you all. Give that young man Jon a raise or a day off he deserves it!!!

Without success, I informed her that I was working out with a buddy and not Personal Training. Furthermore, the arrogant associate informed me that PF has a 3 strikes and you're out policy on Personal Training. Then, I challenged her to show the evidence. Upon her failure and inability to share documentation, she escalated the situation and completely lost her professionalism. Afterwards, I shared my misfortunes with my workout buddy and she was astonished by the news. She wanted to return to the gym and vouch for me. But I talked her out of it, due to the unfriendly PF judgment zone. I wanted to discuss this situation and reached out to the franchise and corporate offices several times. No reply.

Sabrina the manager came at 7am and I went to meet her and I was trying to explain that I don’t know why the funds had not come out and she responded - “I do not start work until 9am so I am not here” and walked away from me while I was still talking. In response, I say, "Ok then I do not see you - are you walking away?" She walks back and says - "It is against our policy to be rude so I am canceling your membership." This was unbelievable. I was like, "What?" She said, "Yes you heard me." So I started recording the conversation immediately.

She walks away and I tell her new staff that I have been recording the call and he should tell her. I get in my car and realized that I should ask for this policy to see if this is always not against the policy to have a manager be rude to you too. So I go back to ask for this policy and tell her that I am recording the call 'cause I am an Attorney and I’d like to review the policy. Sabrina goes that the policy is in the app and that I should leave the premises and said she will call the cops on me. I was even more shocked and disgusted at my experience today. I am both humiliated and angry at how I have been treated at this Planet Fitness.

This has been the worst experience in customer service I have ever had and to think that it started from Planet Fitness fault and a manager can be rude and then just terminate one’s membership for no reason and then call the cops on them for asking for a policy. I am horrified! I have our recording and I will expect that Planet Fitness resolves this issue.