Planet Fitness

Tanning - need a way to let people know they have been clean, only way you know for sure it’s been clean is if you see them do it. Signage saying clean or leave a bottle of cleaning solution in there so we have comfort of cleaning ourselves and knowing they’re clean.

Upon joining, I met with a trainer who helped me to design a workout. Due to my crazy work schedule, I had to take a few months off, but just started to resume my regular workouts. Once the school year is over, I intend to meet with the trainer again to discuss my results and get a new program. I absolutely LOVE IT!

What's great is that I can use the massage area for a few minutes after my workout is done, in order to rest and relax after working out. I'm yet to integrate the tanning feature into my routine, but even if I don't, this is truly the place to be. And what's plus about being a black card member is that I can go to any gym. None of this, "well, you're not at your home gym, so you can't... or you're limited to where you can go because this club has special status." Comforting, and affordable... two plusses in my book!

I proceeded to the locker room and changed into my workout gear and noticed I had left my water in my truck. I had a $10 bill so figured I would just go to the front counter and buy a water. As I went to had the $10 bill to the GM, who was there at the time the bill ripped. I would say it ripped about 2/3 of the way through. I chuckled about it and said sorry thinking it is no big deal. The GM turned to someone I had never seen there before who had their back to the counter and asked if he could accept the torn bill. The guy shook his head know and turned back around being busy at a computer screen. I thought they were joking but they were not. They weren't going to take my money. I expressed to them that if they accept currency then they need to accept my money and I was sorry it tore but should be no big deal. They stood their ground. I was flabbergasted.. shocked. So I took the $10 bill and the water and went to start working out.

A few minutes later the GM came up and asked me if I had opened the water already? Apparently he was going to take it if I hadn't. He walked back to the front and I immediately walked back to the front as well and confronted the 'guy in charge'. Note: he was a smaller ** or ** guy with a man bun or pony tail of some sort who I had never seen before.

I confronted him and he told me the GM could do what he wanted and they did not have to accept the torn bill. I told him just put some tape on it and he asked me why didn't I tape it? I told him it just tore as I was paying for the water. I was pissed and frustrated at this point. I expressed to I left the water and $10 bill at the counter and did my workout. I will not go back to this place. Funny, because of my insurance I actually get a free membership at Planet Fitness and my experience was so bad that I am never going to go back but have joined a different gym with membership fees instead. All over a $1 bottle of water and an area supervisor or corporate guy or whoever he is that does not know customer service or how to handle a situation. Unbelievable..!!

They will also stalk you around the gym if you're a body builder type of guy, if they see you lifting heavy weights (even without making excessive noise) expect to get harassed by the employees. This place makes its money off constantly signing up large numbers of "non-gym" people who usually don't show up for more than a couple months once stuck in a contract or they quit once they realize it's kind of like a bogus gym. They also flip employees constantly, so you end up getting some real terrible customer service.

Upon walking in I checked in with my phone's electronic keytag. The staff member ** stopped my son, and I, and called ** saying my membership didn't allow guests. Then he instantly yelled to ** (staff member) who was a few feet away. ** walked over and said my 15 yr old son couldn’t workout, and that I either had to upgrade my membership, or he could no longer come back to the gym after today.

I began to get slighty embarrased, but proceeded to walk off to the side away from bystanders, and my 15 year old son, where I asked ** was he aware of the High School summer pass Planet Fitness was offering until August 31, 2023. High school summer pass **. He replied yes he was aware. I asked why he told my son he could no longer come back to the gym after today (August 24, 2023) if I did not upgrade my membership. ** then rose his voice at me, in a yelling manner, threatening me to leave the gym saying he was going to call the police on me. At this time other guests began to observe the interaction.

I decided to try to deescalate the situation by walking to the front desk to speak to the other staff member instead of **. As I arrived at the front desk, ** was standing there at the computer. A bystander / guest was also standing there with a look of compassion for me. The guest didn't say a word to me, nor did I say anything to her.

I asked ** for the manager's name, and email, and he told me Cameron was his only boss, and he didn't know anyone else at the gym other than **. Then ** walked off, and proceeded to ignore me. At this time, ** aggressively walked to me, and said ** could not help me, and if I needed help he was the only one who could help. As he continued to raise his voice at me in an aggressive manner, he stated “No one else can help you but me”. I was recording the entire experience on my phone, and as I was recording, he aggressively told me I could not record. I was recording for my personal safety, and according to the Planet Fitnesses policies, I can record with my mobile phone in the area I was standing. PF Policy states **

During this same time THE BYSTANDER / GUEST WHO LOOKED AT ME WITH COMPASSION CAME BACK INSIDE TO INTERVENE. The guest attested to ** yelling at me, and said I was not loud with him at all. She then said to ** she believed if I wasn't a ** male, ** (a ** male) wouldn't have risen his voice, nor threatened to call the police on me. She spoke to ** in complete digust, and encouraged me to cancel my Planet Fitness membership, and join Esporta up the street.

Shortly after, I walked away from the front desk, and both employees ** continued to make me feel extremely uncomfortable as they stared at me religiously for at least 20 minutes straight. I was so uncomfortable by them staring at me, I did not workout. I waited in the front seating area for my son to complete his workout, then I left the facility. I have not been back since.

I am filing this complaint for multiple reasons primarily because of the discrimination. Also, because I called Planet Fitness corporate the following day to notate, and resolve the horrible experience, and they did neither. Their representative verbally told me they had filed a complaint, and that someone would be reaching out. I called back on 09/05/2023, and another representative said they had no prior record of the call, or complaint.