Planet Fitness Reviews

There are two very nice ladies here (Oma and Katie) that make my morning every time I see them here. I know when I come into this location, it’s going to be a great day with a clean gym.

I have been in a lot of gyms in my 40 years of training. The Spindale N.C. Location always so clean. The staff is very helpful and friendly. They all work together which is rare nowadays. The equipment is well maintained and again always clean. The variety of stuff was great, but they just did an upgrade with replacing old stuff. They add some very cool stuff and even two power racks. The power racks are great personally for me because I still compete in the USPA powerlifting. Our county is very lucky to have a great all-around gym with a fair membership price.

Katy provided exceptional customer service during my visit to Planet Fitness. She was warm, friendly, and highly professional, taking the time to answer my questions and ensure I felt welcomed. Her positive attitude and attentiveness made the experience especially enjoyable. Katy is a wonderful representative of Planet Fitness, and her dedication to members truly stands out. I would gladly recommend this location to others!

Really comfortable experience going to my gym on Decatur/Meadows. Doc and Yatzari were both really helpful in addressing my needs.

I’m all for fitness, etc… I have been for years. I have been a member of Planet Fitness in Lebanon PA for over 10 plus years. My complaint is that the free membership over the summer for students is very nice, but most of them come in, sit at machines and text the whole time. Staff should be monitoring this and moving them along. I watched a user sit at leg extension machine while I was on another machine and they texted the whole time. I had to ask politely if they are done working out so I could use machine. I like to get in and out and I’m able to if I go 5 a.m in the morning or after work during the winter. Please advise staff to be more vigilant and watch to make sure people are actually working out instead of socializing on their phones.

I started going to the location on Custer @ Eldorado in Frisco without big expectations. I was excited about the location and the tanning beds. But shortly after I started going more actively I realized that the condition of thru equipment was very bad and outdated. Workout area is relatively small, not really enjoyable being face to face with others while working out. My biggest disappointment was that the tanning bed wouldn't wok. Most of the time I would have to leave after I put the lotion on, but with no tanning, the bed wouldn't start. I hate being in bad mood in the morning after working out, so I canceled my membership.

Hi it is too bad what started out as some good values and rules...that has all come to bust! Bad enough to invite all summer kids that can come in "for free"! The workout gym...They come in as 2 to 3 kids together to take-over workout machines with no adult supervision...No respect to the paying members....Sure I see notices on the monitors...but the workers do not enforce anything unless one complains and they don't want to... All this free service for potential members!...but no good service for everyone else...and it is getting worst every year!!

I signed my Son up and myself up back in May 2026. For some reason my checking account info is not going through and I am being charged late fee after late fee. I have talked to Planet Fitness several times. I have gone there a few times and had people change my routing number and checking account number and it’s still not working. So I’m getting billed and late charges stacking up. They also let me know that they don’t do refunds very well and it’s really hard to get approved to get your money back. I just got another monthly charge along with another late fee!! Thank goodness my account is frozen right now… But this is ridiculous. I’m waiting for the assistant manager to call me back, but I’m going to cancel altogether. This place is not a place who will work covering any late charges. I left EOS to go to this place and I’ll be going back to EOS in a heartbeat.

My spouse and I loved this gym for over 3 years until 2 days ago. We walked in for our regular session and felt ill. Everything had changed. Even the rooms were different. The entire gym was full of second rate equipment, probably made in China. The machines had no counters on them and they made noise like cheap plastic counterfeits. Nothing there was in any type of order like it used to be. All the equipment I used was in two straight rows. Now I have to cover the entire gym over and over just to find the equipment that looks familiar to what used to be there. Several machines are just gone and not replaced by anything. We have several elderly and handicapped members at our gym. It is no longer a place for any of them. Can't believe that Planet Fitness would go ahead and do this overnight without any consideration of its club members. Others are saying that Planet Fitness wants to be more similar to The Crunch Club.

Planet Fitness is ok as a Gym, but as far, as their parking lot, they do not take responsibility for it. Ventura Planet Fitness allows nonmembers to park in their parking lot from the College across! The street on Saturday and Sunday during the Swap meet. This is at the inaccessibility of members. They also allow their Landscape guy to blow dust and debris all over every car in the parking lot, which means you now owe me $15 for a new wash job as the idiot just ruined it. This incompetence is unacceptable, we pay hard earned money for these memberships and I by God expect these irresponsible and derelict behaviors to be stopped.

September 11, 2026 1:06 PM. Planet Fitness El Monte Mall Branch / Beauty Salon. I am writing to express my deep dissatisfaction and indignation regarding my experience today at your El Monte Mall location. I had a scheduled appointment and, due to unexpected delays, arrived 6 minutes late. I fully understand that lateness policies exist; however, over a single minute past the usual 5-minute grace period, the stylist flatly refused to serve me.

I think it's funny that the site always has issues when you try to cancel but when freeze it instead it works fine. Has anyone ever successfully canceled their membership on the website?

Not A Good Place To Go Tidewater Drive Branch, ** Staff Discriminate Customers And The Manager Listen To Her Staffs Cause They Are Both ** Peoples. That's Disrespectful. Most Customers Left Cause Of There Bad Attitude Towards Customers. Transfer To Crunch, Better No Discrimination.

NO Water at the West Knoxville Planet Fitness for a full week now. No toilets, no sinks and so on. Hire a real plumber instead of Bubba! Is this even legal at a gym?

Been coming almost one year. Typically I come 5 days per week. Staff is friendly but at times there is a gathering of their friends at the front desk. This can range from 1 to as many as 4. I do like the establishment but there are some issues. They allow groups of people to occupy a machine for long periods of time. There are clearly people that are training others, as they jump from person to person and tell them what to do. Yet they are never doing a workout themselves. There are also people on their phones talking loudly and on video calls. Nothing is ever said. But I’m about to start.

Planet Fitness in Pearland Shadow Creek is not a clean place. There was no female staff to monitor the ladies restroom locker room. No toilet seat covers, bodily fluids on the floor. I went to complain at the front desk. The two men that were on duty said that it was not their job to clean the women’s restroom That the female employee would be there within four hours. I suggested that they closed the restroom for 15 minutes, go in and clean it. They said no it was prohibited for their safety.

I'm a member of the PF club in Scarsdale NY. I use the recumbent bikes 6 days a week. For the past 8 weeks the TV monitors have no signal. Also the light in the elevator is not working. Told the staff at the checking desk but nothing gets done.

WARNING: Be very careful with Planet Fitness billing and cancellation practices. I canceled my membership August 11 of 2026. I was charged for a month of service August 17 of 2026. I am leaving this review because at this point, it is no longer about the $27. It is about the principle, the complete lack of accountability, and an experience that left me with serious concerns about how Planet Fitness handles its members’ money. I canceled my membership 10 days before the next billing date, yet Planet Fitness charged my account again anyway. I contacted my local Planet Fitness in Greenville, Texas, and spent approximately an hour and a half trying to get a simple issue resolved. I spoke with five different people between the local club and the phone number they directed me to.

My brother was a long time member at Planet Fitness. In April he suffered a heart attack while working out at Planet Fitness and coded. He survived but is not able to return. His account was put on a 3 month medical freeze hoping he would return. I was told as long as I cancelled his membership prior to 8/17/26 there would be no further charges taken from his checking account. I canceled the membership on 8/15/26 but his account was charged on 8/17/26. I called customer service only to be told that he needed to cancel by 8/10/26….Not the date I was told. They said they could not refund the charge. How sad that they couldn’t refund $10 to a 72 elderly man who is not able to return to their facility. I spoke to their corporate billing and the facility in which he worked out at - Both stated there was nothing they could do for him.

Garbage predatory billing system. Pay to cancel then they keep charging my card. Account is NOT active on the app but they take my money anyway. People are struggling and companies like this skirt every law to rob you. I hope this place burns to the ground and the board of directors go broke.

I had the most disappointing experience at this Rochester Planet Fitness location on August 10, 2026. My daughter and I both hold Black card memberships. We were invited by friends to work out with them. In addition to myself and my daughter, I had a young autistic adult male that I consider my son with me. He decided he would rather do some gaming instead of working out. So we set him up at a table. Let me tell you there were several tables not being utilized throughout our time there. He was sitting quietly doing his own thing. He was NOT being disruptive at all.

Planet fitness of Jackson Michigan is TRASH. They charged two of my debit cards for the same account for one person. When I bring it to their attention, they made me bring all my statements in and when I did, they made excuses and after three weeks of investigation, they twisted it and did not refund my money. The building is not clean. The staff does not know what they’re doing. They are not trained correctly. The manager is simple minded and special, and the boss of all of them are even more simple minded and special.

I have been a member of this Planet Fitness location for over a year, and this was by far the worst customer service experience I’ve had. Yesterday, I trained wearing the exact same outfit and sandals. I completed my entire workout, and not a single employee said anything to me about violating any policy. Today, I came in wearing the exact same outfit. After I had already entered the gym, the General Manager, Johny, approached me and told me to come with him. He informed me that I could not work out wearing sandals because of their policy. I calmly explained that no one had ever informed me of this rule before, especially considering I had trained the day before in the same outfit without any issue. I simply asked if they could make an exception this one time since the rule had never been communicated to me.

I go to the prosper texas location at 12235 E. University drive. I’ve been paying for a Black Card membership for 2 years, yet the amenities I’m paying for are constantly broken or unavailable. The photos speak for themselves: multiple machines out of order, massage chairs down, massage guns unavailable, ripped medicine balls, filthy equipment and floors, old bulbs in red light therapy beds that are now pale pink, and flooding whenever it rains. I’ve repeatedly contacted GM ** about being overcharged and my calls and messages have gone unanswered. He also promised new treadmills if I changed my previous negative corporate review—those treadmills never came.

Absolutely terrible experience. My 17-year-old daughter opened a membership at this gym as a minor, and from day one she has been charged twice every billing cycle. She went to the gym multiple times to report the problem and repeatedly asked to cancel her membership, but months went by with no resolution. The situation became so frustrating that I had to go to my bank to stop the charges and deal with the issue myself because the gym failed to take any action. It’s unacceptable to ignore a customer’s complaints while continuing to withdraw money from their account. Customer service has been completely unhelpful, and we are now forced to escalate this matter. I would not recommend this gym to anyone. Make sure you monitor your bank statements carefully if you decide to join.

HOT! Has been 73-75 degrees for weeks. Should be 65-68. Management makes excuses, but refuses to turn the temperature lower.

For the 2nd time I went up to the desk December 31st at Carollwood in Tampa, Florida, explaining I was leaving to go to a new doctor in Upstate New York. I requested my Membership cancelled and wanted to make sure it was indeed cancelled. The gentleman opened the computer and entered my request. He looked me in the eye and said it was cancelled. I asked him if I could be assured it was cancelled and whether I needed a print-out as proof. He said, "No, it's all taken care of. You have nothing to worry about and you don't need a print-out."

I've been coming to Planet Fitness for some time since at least 2022. Since I've been coming, I've been seeing that there's a lot of locker break-ins. People get their keys go out there go through people's merchandises in their car and in some cases they take their car so what I have been doing throughout these last couple years I always put my keys on the desk if I can sometimes if I got a zipper pants. I'll keep them in my pocket, or if I have loose-fitting pants, I'll put them on the desk it's never been a problem.

We went to Planet Fitness at the Cedar Hills location in Jacksonville Florida earlier this year. It was hot there there, There was nobody to greet you there, There was nobody to help you it was no one there that I seen inside. After I left there I started getting calls from their manager Danny begging me for a 10-star review. I have ask him on numerous occasions Danny stop calling my number and I've even blocked the numbers that he called but yet this managers/supervisor Danny keeps calling me.

I was accused by a staff member for inappropriate behavior which is absolutely not true. I am offended that this accusation was made. I was asked to leave facility and have no idea why. I have filed a complaint with Planet Fitness yet have had no response.

Cold asf inside. No hot water for shower so you. 🥶 Customer service horrible. Enough Said.

Cleanest, best run gym I have ever been to. Pasadena Texas.

Dirty, careless employees. Crowded. They overcharged me $49 and drafted from my bank account without my authorization.

Most of the machines at the Irving gym that I liked to use were replaced by useless ones for me. I have been going there for at least a decade. I will keep my blackcard membership, but I will go some place else.

Planet Fitness has nice equipment, but I refuse to be a member of a gym that supports men in the ladies locker room more than they support the female members of their gym. Revoking a woman's membership simply because she didn't want to share a changing room with not only a man, but a man who is a convicted sexual predator is just ridiculous.

The management at this location needs to be investigated immediately. Her name is **. On June 30, 2026, at approximately 5:30 PM at the 250 Life Ln, Lexington, KY location, a woman who identified herself as the manager got extremely close to my face, yelled at me, cursed at me, and behaved in a way that made me feel as though she was about to physically fight me. This occurred in the middle of the gym in front of other members. She made unprofessional remarks including “ya mama” and “I don’t care, I’m still getting paid,” along with other disrespectful comments. She was not wearing Planet Fitness clothing, so I am unsure whether she was officially on duty, but she repeatedly stated that she was the manager. This behavior is completely unacceptable for anyone representing Planet Fitness. Regardless of the circumstances, no employee or manager should yell at, curse at, intimidate, or aggressively confront a member.

On June 25, 2026, I arrived at the gym at approximately 4:00 a.m. I placed my gym bag and purse inside a locker, secured it with my lock, and proceeded to work out. When I returned to the locker room @ 4:30a to get ready for work, I discovered that the lower half of the locker door had been forced open. My gym bag was missing. I immediately searched the locker room. I attempted to check one dressing room, but it was occupied. I then checked the three shower stalls and found my gym bag lying on the floor of the third shower stall. The bag had been opened and rummaged through. I immediately notified Nicholas, the front desk employee. He informed his manager of the incident and advised me that she would review the surveillance video footage between 4:00 a.m. and 4:30 a.m. in an attempt to identify the individual(s) responsible. He also advised me that I would need to file a police report.

I am extremely frustrated. I have been a Black Card Plus member since December 7, 2025. Recently, a third party went to the club and somehow my membership was canceled, even though I never requested or authorized this cancellation. This should never have been allowed to happen without my consent. The situation became even more frustrating when I tried to have my membership reinstated. I was informed that my original membership cannot be restored and that I would need to sign up for a new membership instead. This is unacceptable. I do not want a new membership. I want my original Black Card Plus membership reinstated. I already paid the annual fee associated with my membership, and I should not be required to pay it again because of a cancellation that I did not authorize.

These days, they have stupid event for teenagers. Free trial for summer season. I understand they try to catch the potential customers. However, how about existing customers??? We're paying the fee every month even though it is a small amount of money. The kids are scattered across the gym, playing in groups. The machines are taken by them. The waiting time is longer than usual. They don't even know basic gym etiquette. Why doesn't Planet fitness realize that this event hurts existing members? At the very least, they should have set a time limit that only allows them a designated amount of time. I wonder who planned such a stupid event!!!!

I have been a long time paying customer but have gotten fed up with the gym allowing kids to go for free. They go to hang out and sit on equipment and playing on phones, so the customers who pays the bills there cannot use any of the equipment. Canceling my membership after 10 years there. Would not recommend to anyone who actually works out. Planet Fitness does not care about paying customers.