Planet Fitness

Planet Fitness

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating2.2 out of 5
See all 1,347 reviews & ratings

About Planet Fitness

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Planet Fitness Reviews

ConsumerAffairs has collected 1,347 reviews and 2,066 ratings.

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Planet Fitness?
  • 4,307,388 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 5
profile pic of the author

Reviewed July 29, 2023

When you're a member and actually greeted as you walk in sincerely is just one of many qualifiers for the ultimate in service. At night on several occasions Angel will most certainly have me checked in. The candor. The cleanliness and smiles are always appreciated and never missed by this quite qualified staff. Always spotless in detail, cleanliness and service makes a huge difference in the selection of a gym facility. This one is not only premier but with Angel and Jasmine and all the rest, our membership can always count on being treated like the best.

Thanks for your vote! Report

Reviewed July 9, 2023

JENN IS FANTASTIC!!! She is always smiling, giving great customer support, and I never see a day that she is not working and making sure that the gym is squeaky clean!!! I enjoy my time coming in to see her from early morning, mid afternoon or weekends!!! BEST SPOT —again Jenn is the BEST. They should be so lucky to have her!!

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Gyms and Fitness Centers delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Reviewed May 25, 2023

    Overall Cleanliness ⭐️⭐️⭐️⭐️⭐️
    Customer Service ⭐️⭐️⭐️⭐️ - sometimes employees at front desk on phone, should be doing something. Otherwise friendly.

    Tanning - need a way to let people know they have been clean, only way you know for sure it’s been clean is if you see them do it. Signage saying clean or leave a bottle of cleaning solution in there so we have comfort of cleaning ourselves and knowing they’re clean.

    Thanks for your vote! Report
    profile pic of the author

    Reviewed April 16, 2023

    I have been a member numerous times, but left a few times to explore other gyms.... bad mistake. I keep coming back to Planet Fitness. Other places have a lot of fancy extras with an added expense, but Planet Fitness has everything that I need.... and all the practical stuff that is used a lot in my home fitness, just in case of bad weather and I can't make it. I even love the crowd meter, so we can judge when the best time is to come.

    Upon joining, I met with a trainer who helped me to design a workout. Due to my crazy work schedule, I had to take a few months off, but just started to resume my regular workouts. Once the school year is over, I intend to meet with the trainer again to discuss my results and get a new program. I absolutely LOVE IT!

    What's great is that I can use the massage area for a few minutes after my workout is done, in order to rest and relax after working out. I'm yet to integrate the tanning feature into my routine, but even if I don't, this is truly the place to be. And what's plus about being a black card member is that I can go to any gym. None of this, "well, you're not at your home gym, so you can't... or you're limited to where you can go because this club has special status." Comforting, and affordable... two plusses in my book!

    Thanks for your vote! Report

    Reviewed Jan. 7, 2023

    This gym has everything we need and very clean, with a lot of smiling faces around. The color scheme is really cute especially in the ladies' bathroom. It has tanning beds, a college in bed, massage beds and chairs! And it also has this really cool 30-minute circuit workout laid out for you with a green light timer! Cannot beat the price. Lots of parking.

    Thanks for your vote! Report

    Reviewed Sept. 18, 2023

    This company has the world's most useless and outdated cancelation policy that I have ever seen. There are only two ways to cancel your membership. Either by walking into your primary gym location i.e. the one where you first signed up, which is highly inconvenient if you've since moved. The other, is by Sending A Letter, by which they recommend a certified letter, to request that your membership be canceled. Number one, I no longer even live in the same State as my original gym and number two it's not the 1970s anymore, no one writes a letter, and CERTAINLY not going to spend money to send it certified, just to tell a company to Stop Charging them money. This policy is the most convoluted and asinine means of doing business that I have ever encountered.

    Thanks for your vote! Report

    Reviewed Sept. 18, 2023

    So I joined Planet Fitness in Boerne, Texas a couple of months ago. Not impressed with this location. Some of the counter help are welcoming but for the most part they just talk amongst themselves or ignore members when they come in the door. Not a friendly group working here. Anyway, that was fine until I had a situation last week. I walked in the front door and there were 5-7 employees behind the counter. Typically there is one, maybe two people working. So as I scanned my check-in I asked the general manager who was right at the counter what was going on... training, meeting? He replied just a normal day. I let it go because it really did not matter to me but it did remind me of a 'dog and pony' show I used to get back when I was a VP of a large restaurant chain and I would go to one of the stores and they knew I was coming. Know what I mean?

    I proceeded to the locker room and changed into my workout gear and noticed I had left my water in my truck. I had a $10 bill so figured I would just go to the front counter and buy a water. As I went to had the $10 bill to the GM, who was there at the time the bill ripped. I would say it ripped about 2/3 of the way through. I chuckled about it and said sorry thinking it is no big deal. The GM turned to someone I had never seen there before who had their back to the counter and asked if he could accept the torn bill. The guy shook his head know and turned back around being busy at a computer screen. I thought they were joking but they were not. They weren't going to take my money. I expressed to them that if they accept currency then they need to accept my money and I was sorry it tore but should be no big deal. They stood their ground. I was flabbergasted.. shocked. So I took the $10 bill and the water and went to start working out.

    A few minutes later the GM came up and asked me if I had opened the water already? Apparently he was going to take it if I hadn't. He walked back to the front and I immediately walked back to the front as well and confronted the 'guy in charge'. Note: he was a smaller ** or ** guy with a man bun or pony tail of some sort who I had never seen before.

    I confronted him and he told me the GM could do what he wanted and they did not have to accept the torn bill. I told him just put some tape on it and he asked me why didn't I tape it? I told him it just tore as I was paying for the water. I was pissed and frustrated at this point. I expressed to I left the water and $10 bill at the counter and did my workout. I will not go back to this place. Funny, because of my insurance I actually get a free membership at Planet Fitness and my experience was so bad that I am never going to go back but have joined a different gym with membership fees instead. All over a $1 bottle of water and an area supervisor or corporate guy or whoever he is that does not know customer service or how to handle a situation. Unbelievable..!!

    Thanks for your vote! Report
    profile pic of the author

    Reviewed Sept. 8, 2023

    Hello. My name is Steve. I live in Medina Ohio. I have joined Planet Fitness and I have to say that the employees are great and the fitness center is always clean and inviting! The manager Cassie always greets us with a smile. The team always seems to work in harmony with each other. It is certainly a professional environment!

    Thanks for your vote! Report
    profile pic of the author

    Reviewed Sept. 6, 2023

    Terrible company. Once I saw them fire a middle manager because corporate came into a local gym and saw a woman walk in with her own water bottle. Corporate manager said to the local manager; "that woman can't be in here with her own water bottle, tell her to take the bottle out, she has to buy our water bottles." Middle manager guy refused and said "I'm not going to tell someone they can't bring their own water bottle and have to buy our bottled water." The corporate guy called the owner of that franchise on the spot and basically ordered him to fire that middle manager guy. And he did.

    They will also stalk you around the gym if you're a body builder type of guy, if they see you lifting heavy weights (even without making excessive noise) expect to get harassed by the employees. This place makes its money off constantly signing up large numbers of "non-gym" people who usually don't show up for more than a couple months once stuck in a contract or they quit once they realize it's kind of like a bogus gym. They also flip employees constantly, so you end up getting some real terrible customer service.

    Thanks for your vote! Report
    profile pic of the author

    Reviewed Sept. 5, 2023

    This complaint is regarding employee discrimination against a member, and a complete violation of Planet Fitness' Employee code of ethic. On August 24, 2023 between 10:35 am CST, and 10:50 am CST, My son, and I went to Planet Fitness at 11400 West Markham St. Little Rock, AR 7221 where I have an active gym membership. As we walked into the gym, I was unaware that I would experience an extremely embarrising act of DISCRIMINATION, AND VIOLATION OF EMPLOYEE CODE OF ETHIC, from the staff at Planet Fitness.

    Upon walking in I checked in with my phone's electronic keytag. The staff member ** stopped my son, and I, and called ** saying my membership didn't allow guests. Then he instantly yelled to ** (staff member) who was a few feet away. ** walked over and said my 15 yr old son couldn’t workout, and that I either had to upgrade my membership, or he could no longer come back to the gym after today.

    I began to get slighty embarrased, but proceeded to walk off to the side away from bystanders, and my 15 year old son, where I asked ** was he aware of the High School summer pass Planet Fitness was offering until August 31, 2023. High school summer pass **. He replied yes he was aware. I asked why he told my son he could no longer come back to the gym after today (August 24, 2023) if I did not upgrade my membership. ** then rose his voice at me, in a yelling manner, threatening me to leave the gym saying he was going to call the police on me. At this time other guests began to observe the interaction.

    I decided to try to deescalate the situation by walking to the front desk to speak to the other staff member instead of **. As I arrived at the front desk, ** was standing there at the computer. A bystander / guest was also standing there with a look of compassion for me. The guest didn't say a word to me, nor did I say anything to her.

    I asked ** for the manager's name, and email, and he told me Cameron was his only boss, and he didn't know anyone else at the gym other than **. Then ** walked off, and proceeded to ignore me. At this time, ** aggressively walked to me, and said ** could not help me, and if I needed help he was the only one who could help. As he continued to raise his voice at me in an aggressive manner, he stated “No one else can help you but me”. I was recording the entire experience on my phone, and as I was recording, he aggressively told me I could not record. I was recording for my personal safety, and according to the Planet Fitnesses policies, I can record with my mobile phone in the area I was standing. PF Policy states **

    During this same time THE BYSTANDER / GUEST WHO LOOKED AT ME WITH COMPASSION CAME BACK INSIDE TO INTERVENE. The guest attested to ** yelling at me, and said I was not loud with him at all. She then said to ** she believed if I wasn't a ** male, ** (a ** male) wouldn't have risen his voice, nor threatened to call the police on me. She spoke to ** in complete digust, and encouraged me to cancel my Planet Fitness membership, and join Esporta up the street.

    Shortly after, I walked away from the front desk, and both employees ** continued to make me feel extremely uncomfortable as they stared at me religiously for at least 20 minutes straight. I was so uncomfortable by them staring at me, I did not workout. I waited in the front seating area for my son to complete his workout, then I left the facility. I have not been back since.

    I am filing this complaint for multiple reasons primarily because of the discrimination. Also, because I called Planet Fitness corporate the following day to notate, and resolve the horrible experience, and they did neither. Their representative verbally told me they had filed a complaint, and that someone would be reaching out. I called back on 09/05/2023, and another representative said they had no prior record of the call, or complaint.

    Thanks for your vote! Report
    Loading more reviews...

    Planet Fitness author review by Joey Thurman

    Founded in 1994, Planet Fitness is an American gym that expanded into a franchise operation in 2003. Franchisees operate over 1,200 locations across the United States and are currently expanding into Canada and the Dominican Republic. Planet Fitness offers a full array of exercise machines, and many locations offer a selection of fitness classes.

    • PF 30-minute Express Circuit: Planet Fitness makes it easy for patrons to complete a full cardio and strength training circuit in half an hour, using ten strength machines and ten cardio machines. A red-light, green-light system alerts those on the circuit when to switch machines.

    • $10 membership: Planet Fitness offers a no-commitment $10/month membership option. It includes a T-shirt, unlimited access to one Planet Fitness club and unlimited access to training.

    • Black Card membership: Planet Fitness’ Black Card membership is ideal for those who want more than just a basic gym membership. In addition to the benefits of a $10 membership, Black Card members enjoy use of all Planet Fitness franchise locations, unlimited tanning, half price drinks and many more benefits for about $20 a month.

    • Free pe@pf service: Planet Fitness offers a program called pe@pf, which offers the benefits of a grown-up physical education course. Certified trainers will educate you on fitness equipment and routines and help you set goals appropriate for your current fitness level.

    • Member perks: Every member can participate in Pizza Mondays and Bagel Tuesdays.

    by Joey Thurman Fitness and Nutrition Advisor

    Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

    Planet Fitness Company Information

    Company Name:
    Planet Fitness