Planet Fitness Reviews

I live in Lockport NY but spend 6 months in Florida. Every time I try to transfer my membership I have a problem. They tell me that it has to be done ONLY online. I do it and I am supposed to get an email back which I never do. It takes a long time to get transferred and in the meantime they take my monthly membership fee but I can't use the club. This is a ridiculous system! As soon as I am activated I am cancelling my membership. It's too much of a pain to keep trying to transfer it. It's been two months and I'm still not transferred and I get the run around from everyone I call.

Worst experience with a gym...EVER! After reading all the reviews, it's all been said. So, employees rude beyond belief, filthy, members scare me, no rules or regulations. Hidden fees. Need I go on?? I could, believe me. Don't do it peeps. Walk away, while you still can.

I went in to enroll and take advantage of special promotions. I was ok with the staff member helping me (couldn't give tour) because he was alone, but I'm very understandable and in between checking in members he was verbalizing a script. The breaking point was when I tried to enroll and pay, I NEEDED A CHECK... I HAVE CPS, AT&T, and OTHER BILLS THAT ALL ACCEPT MY VISA CREDIT CARD, BUT NOT PLANET FITNESS.

I went to planet fitness on seigen ln in Baton Rouge to check them out and see what they offer. The front desk person was very rude. She kept on screaming at me and saying "do you want a tour or just rates." I told her I want a tour. She gave me a very brief tour, less than 3 minutes? During which she was rude and intimidating, I was afraid of her. I will never join this gym. If they are rude to you before you join, imagine how they will be after you join.

My friend has been a member with planet fitness for almost a year, he went in to cancel and they told him he was weird and that they don't have medication for him. First off he is a veteran and second off if they want any business they need to not say that to people, even if they are already cancelling. Go to youtube and type in ** and look at the video that is posted.

I went to one location and signed up. I had been in and they stated they needed updated billing information. I told them I knew that as I did not have a void check when I first came in. They took the check and I worked out. Roll to that Saturday, I go to the location closer to my house rather than the one near my work. The one by my house states that they cannot use my bar code keychain as they do not have the same system. They stated that they are a franchise and would have to call the "home location" to verify membership. Strike 1!

So the Commerce Gym Planet Fitness - Commerce Township is advertising a special for new members... how exciting, right? I go in 1-11-2015 to sign up. Guess what? The front desk does NOT have any contracts for new members to sign. The alternative is to sign up with their ipad. Not a big deal you would think... except when you sign up "online" you have to give them a credit card # to pay the initial $1.00!!! Now mind you I am giving them my checking account info for the monthly membership dues... If the office HAD THE CORRECT PAPER WORK TO PRESENT TO A NEW MEMBER the credit card info would NOT be needed. I did not want to give my credit card info to pay the $1.00.

Stay away from this place, I went in to cancel my membership and the guy at the front desk told me I signed up for a one-year contract, I vividly remember signing up and not doing the contract for reasons of moving! He says I'll have to pay a 58 dollar buyout fee! So after becoming angry, I go to my car find my contract and see it says 0 month commitment. After going back into the gym, showing the guy the contract, he then says it clearly states you have to pay continuously for 1 year....I told him that makes no sense - if I don't have a contract I can cancel at any time. He continues to argue with me and says I'll have to speak to his manager tomorrow which is a day late to not get billed! Needless to say,, while I'm typing this out the guy I had all this trouble with calls me and says he'll go ahead and cancel the membership. Never again Planet Fitness, never again!

We've been through planet fitness before. We went to sign up today again but now we NEED a check or have to have a bank. Our debit cards aren't enough now, even though the payments can be withdrawn. And you call yourself a judgment free zone? Please. There are a lot of people who don't have checks and for their own reasons don't have bank accounts and y'all are going to deny them the right to lose weight and feel good about themselves?? Totally hypocritical of y'all. If that's not judging, I don't know what is. I'm not a vain person, I'm a busy mom of 3 active kids.

Planet Fitness just came to Moorhead Minnesota. I join the club with the understanding that I could have a trainer every time I set up a time for the trainer. I go to the gym and they tell me he's out sick. He no longer works there. The new one has not started yet. They seem to find every excuse not to let me have a trainer. It's been many years since I've been to a gym and I explain that to them and they stated that "we can show you how to work the machine but that's all we can do for you". That upsets me because that's not what they said to me when I joined. They told me I could have a trainer at anytime I wanted one.

After emailing Corporate Planet Fitness to cancel my membership they told me that I had to send a letter - to which I did as well as their email copied in the letter and then I had the local planet fitness calling me daily about overdue fees. When I told them I cancelled, I also sent them the same documents showing the date and they still continued to call me telling me I owed money - I explained that I had cancelled previously and did not owe anything as I had moved and my bank account changed so thankfully they couldn't withdraw further funds.. This is ridiculous, they still are continuing to say I owe them money and raking up monthly account fees every month because they refuse to accept my cancelled membership??? Seriously it shouldn't be that difficult to cancel a gym membership.

After 12 months of payments, Planet Fitness wants a $58 dollar buyout fee to cancel a 1 year contract. NEVER sign a contract with them! Now I have to go to the bank close my account so they cannot withdraw any more money.

Planet Fitness $10 a month deal sounds great, but when you factor in the hidden fees (annual fee, cancellation fee, etc., etc., etc.) you will find that it is not a deal at all. Also, it is nearly impossible to cancel correctly. I canceled twice, paid the $58 cancellation fee, and I'm still being billed every month. Every month, I have to call the bank and dispute the charge. These people are crooks. Don't be fooled like I was. It's better to pay extra to go to a reputable gym that won't constantly try to rip you off. Also, the equipment was dirty and often out of order.

I walked into the gym and was on my cell phone. I saw the sign in sheets were out. That usually means sign in. I saw that the employees at the time were talking among each other. I began to sign in when I heard someone angrily say, "Excuse me, excuse me." I looked up and held up my finger because I was on an important call. Then once again with a harsh tone in her voice she said, "Excuse me, excuse me, step down here." In the eight months I've been attending this gym in Niles (regularly), I have never been disrespected in that manner. Liz should be an example to her coworkers, especially if she has a business card with her name on it. The worst experience I have ever had at a gym. It's better to workout in the morning, floor cleaner, water bottles not left everywhere, and people are nicer.

I used to be very active and worked out every night for about an hour and a half doing cardio and some minimal weight lifting. I'm a 21 year old girl and I had a workout partner for the first three months when I joined but then I began going on my own. Let me say I had to purchase and carry pepper spray on me because that's how much I'd get hit on.

To start with... My Wallet was stolen and.. well nothing was done about it and when I told them, they immediately started talking like a Parrot. "We are not responsible for anything left in the lockers.." and... "Did you have a lock,,".. Well.. "No!" I had been told it "Never" happened there. And I was always under the impression that people who attend Gyms are, or should be, of a different Caliber of respected citizens... You know.. who take care of themselves and live "Healthy" lives and make "Healthy" choices.. Ugh! How stupid of me...

I canceled this membership back in October 2014 when they charged me $39.00 for a yearly fee! They say it's $10.00 a month without a contract. However, be aware, when I signed up I had no idea it was a contract. They went into my bank account and took the $39.00 plus the $10.00 a month fee since October. Remember, I canceled back in OCT.

The red light enhancement booth - I read about this new enhancement booth. Thought I would try it. Bad choice. This thing vibrates and shakes your whole body. Well now my knee is swollen and I can't walk very well. My back, shoulders, legs, knees all hurt now. I joined this club so I could lose a few pounds before a vacation I planned next October... Now I can't even work out because my knee is swollen...

Planet Fitness deducts the membership dues on the 17th of each month and my direct deposit from payroll will not clear until the 18th. On numerous occasions, this lapse has caused me to be a few dollars short, resulting in an overdraft charge. I have asked if the membership could come out on the 18th or 19th and was told, "No." It was then suggested that I cancel my membership and pay a cancellation fee. I asked if I could downgrade from the "black card" membership to the "white card" membership and was told I would have to cancel my current membership, pay the cancellation charge, and start a new membership. I then asked if I could "freeze" my account and was told that the "freeze" option is for active military and medical purposes only. I was then told I could cancel my account and see if the manager would waive the cancellation fee. My membership ends in March. I will not be renewing. Thanks for nothing, Planet Fitness.

WARNING!!! Do not join Planet Fitness. If you do be careful. They do not honor their own rules. If you move they will continue to charge you. Then tell you, oh you didn't cancel. Even after two phones I was charged twice. I moved 300 miles. Not driving that far to go to a gym.

I go to the Bristol, Ct Planet Fitness and they just renovated the gym and it is amazing. Great equipment and a friendly flow. The gym associates are the most friendly and helpful people I have encountered. The ones that stick out are Nick and Amber as well as Kyle, they always have a smile and offer any assistance I might need. I always enjoy working out now since I have joined this gym, before I was always intimidated by the employees and members, but here I feel like I am working out with family. Thank you for your service.

Note that I joined last year and the fee was supposed to be $10.00 per month which they were taking out. I instructed them not to take any more money out from the bank account (mine) and I wanted to cancel the membership effective 1/2/2015. Then they claimed I owed them 40.00 and I tried to settle and they said I owed them 60 because they did not get the month’s fee, which I told them not to take out since I was ending the relationship. I attempted to settle this and no response so I put in a complaint to BBB. This firm is the worst, they never tell you the truth!!!

There is a new PF facility open closer to my house so I decided to go there this evening, but unfortunately, I was denied access to used the equipment. I was told by the club manager that my membership do not allow me to used another facility. I can only used my original facility. I then ask for a transfer. She reply by saying that was not possible because transfer can only be done via the internet with my routing # and bank account #. So I ask, "Can I use the gym this once, and I will do the transfer when I get home?" I was told no.

I stepped onto a treadmill that was still running. The machine threw me off as I stepped onto it. I took a chunk of skin out of my leg by hitting the back end of the treadmill. I ended up with an MRSA infection which was really nasty. I was on 2 different antibiotics for almost 4 weeks before I could get rid of the infection. It was nasty and a large area of my leg was infected and red. When I showed them at Planet Fitness, all they said was that they hoped it gets better soon so I can resume working out! I would definitely not recommend this chain gym.

After reading dozens of complaints and only a few accolades, my wife, daughter and I are hesitant about joining. Why is it someone can't pay up front? I find it suspicious that PF wants my routing number or I can't join. We will look elsewhere.

I signed up in September for Planet Fitness, since I'd been there with a friend and had a good experience. I was told I would be charged on the 20th of every month. I have been charged four times in the past three months, all on days that were not the 20th, when I would've had money in the account, and on top of being overdrafted was also charged a $35 restock fee all four times. Why membership dues need a restock fee when it isn't a physical thing, I will never know. I haven't even had a chance to go to the gym because I've been working so hard to earn back the money that they took from me, that I'll never see again. I'll go back to exercising the easy and free way because Planet Fitness is a rip-off.

About three weeks ago or so, I signed up for Planet Fitness in Orlando Fl. A friend referred me. I saw all three plans. I selected their black membership, I did not realize I was tying in to a contract, I took this one because it had more services when I asked the membership rate they told me 10,15 ,20. I took the third one because I did not have to put anything down. They told but I would pay an annual fee of $39.00 every year. I agree, I was not told would have a cancellation fee if I wanted to discontinue. The problem began when I notice payment had not been taken out of my account. I checked every day for three days, expecting it to come out on the 18. Finally went to gym in Debary Fl. They told me payment had not been taken out. I question. I went the next day to pay I had to pay 31.00 I asked "why, my payment is 21.0," they said "you are late." I said why, they explained maybe they entered my hand written account wrong. I said I took them a copy from the bank with account information as requested, I asked why did they not update it.

I joined the Planet Fitness in my neighborhood this past May. I have nothing but accolades for this establishment. And no I do not work there. Every time I go in there I am greeted with a smile. The staff is extremely friendly. They are constantly cleaning, paper towel holders filled. Bathrooms immaculate. As for people complaining about the cancellation fees, it is all written in your contract. I know that if I cancel within 15 months I have to pay a fee. Was all explained to me. I would recommend the Southgate PF to anyone.

I was working out for the first time in the 30 minute work out area. I was never explained the rule and an African American female who was working with a client came to me and her exact words were "Get off the machine now." I kept quiet and got up. Then she walked by, covered her mouth and very clearly whispered "stupid white trash." This was a few days ago at the Covina, Ca location. I was shocked by how she ordered me off the machine but the racists remark was uncalled for. She also asked her female client if her breast were real or not. Apparently more training in matters and discrimination might be needed.

This has to be the worst decision I ever made to join this gym. Not only did I never use the membership but when I moved, they wouldn't allow me to cancel the membership and then charged me an annual fee. When I called over and over to try and opt out, they told me I couldn't because I had been using the membership. I have never stepped foot in the gym but apparently I have been paying for someone else to. Please do yourself a favor and never sign up with them. The staff is never helpful when you call and they refused to give me their corporate number to launch a complaint.

I joined Planet Fitness in January with the Black Card membership. The fee with the Black Card is $21.35 each month. However on January 21st they took out $29.00 then on 31st they took out another 21.35. Now I know there is a $10 late fee for not having money in account. I have an overdraft policy with my bank so if I don't have enough money in my account, Planet Fitness would still get their money. I have been charged every other month with different amounts. I called Planet Fitness and I asked why did they charge me twice within a week and they said they can refund my money if I bring up bank statements showing the money taken out twice in a month. So I did and the manager said "There's nothing that I can do, we're not in charge of the billing." I've been battling with them since I joined and I keep getting lied to and each time the story changes. Also I can't get out of the membership until January or if I pay the $65 cancel fee and $40 late fee. I think this is ridiculous and poor management.

I think it is wrong for Planet Fitness to continue taking your money knowing you are no longer able to use their facilities. My rheumatologist advised me not to work out due to severe joint pain and treatment. Planet Fitness still charge you a cancellation fee knowing you are not able to continue working out. Also, I am afraid of catching something contagious because my resistance is low due to medications I take for high blood pressure and rheumatoid arthritis. I will never recommend this place to anyone. I can't wait until my membership ends in March 2015.

I was a member at the Lauren's road Planet Fitness for a year or so. When I heard about the wade Hampton location opening, I decided to switch because it was closer to my house. I went in, the manager told me I had to switch to the Wade Hampton location. I had to get a canceled check and switch to the Wade Hampton location and no longer go to the laundry location. I did that, he had me rip up my new old card, I started noticing that they would take it out $20 instead of $10 monthly. This is about after five months going to the new location. I asked one of the Wade Hampton planet, visit this employees. They said "no we switched you to this location", there's nowhere that they're taking out twice membership fee. Then a few months ago they charge me twice for the annual membership fee. I questioned the employee at Wade Hampton planet fitness again and they still did my phone bank statement, they said there's no way that you're taking out twice.

My significant other Cancelled her membership over 3 months ago and membership fees kept getting withdrawn from account even after numerous phone calls to both local and corporate numbers. She was hit with almost $500 in bank fees for overdrafts because of these illegal transactions. Spoke to someone at corporate and was told money including overdraft fees will be sent back to her within ninety days. That has passed and when she called again, I was told that person was fired because she wasn't supposed to authorize that. Fees are still being pulled from account... She is at wits end here. Live month to month. $500.00 is a lot of money to lose...

So back in Sept 2014 my daughter joined planet fitness. To my surprise it was not an issue that she was days away from 17 and they allowed her to join. But whatever. The facility did not diligently put her banking info into whatever system so she was not billed. She was only there once anyways so just thought okay. Anyways she called to see what was going on since she had not seen a charge. Well they said “Oh sorry we need you to come give us the right info”. She owed 45 bucks. But she wished to cancel. They said it was another 60 bucks. She wanted to the do right thing, pay the fees. I said “No let me handle”, first time tried, no success just run around.

Joined this gym exactly one year ago. Went fairly regularly with no big complaints. Got a new job with an in-house gym so tried to cancel after 8 months. Called the place and was told I had to wait until October 1st to cancel, which I accepted. Called on Oct 1st and was told that I actually had to wait until the 29th of October, which I accepted. Called on the 29th and was told that I'd have to come in physically to THAT location or send in some certified mail. I said "are you serious?" and was told "then your membership can stay as is!" and promptly hung up on. These tactics that make it very difficult, even after a full year contract, to stop billing is why you should stay away from this place. They're nice as long as they know you're locked in. There is no reason why, in 2014, I should ever need to go to a post office for a gym membership cancellation.

The current manager, Brett **, was fired for sexually harassing an employee. The company then re-hired him to run the location. I am NOT ok working out at a gym that allows this sort of behavior.

I had been a member of Club One at San Francisco and Center of Elgin Gym for years before moving to the neighborhood of this Planet Fitness after buying our new house. This is the first time I ever had gym related problems.

Getting severely frustrated with Planet Fitness on Verdae Blvd Greenville SC. I went in personally on September 5th 2014 to let them know my husband and I were moving out of state and we no longer needed our memberships. We got the "sorry to see you go...if you're ever back in town come back and see us" scenario. Thought nothing else of it, until I checked my bank account and they had withdrawn the 19.99 x2 on September 17th. I have spent best part of today going round and round with them that we did as required, inform them before the 10th of the month to ensure the recurring fee would not be withdrawn on the 17th. Being in Montana, it is completely inconvenient for me to handle this in person and to try to resolve it by phone is utterly exasperating, as the guy I keep getting on the line is so condescending and talks right through me!

I went to cancel my membership. Very difficult to do. What I found out from the woman at the desk was that my monthly fee was increased because my credit card they had on file for me had expired. They had ran my card for np, both my membership and my husband's membership and OVERWROTE the expiration date to get the card to work and charged an extra $10 each for the privilege. I think this has to be illegal.

Planet Fitness on Schllinger Mobile, AL - TOTAL RIPOFF! They bill you two months in advance for the next year's fees, which you HAVE to pay even if you already told them you want OUT! But if you try to quit early, to AVOID the next year's fees, they charge you $58 to quit, so you're screwed either way. Their equipment is old, outdated, dirty, and stinks! No hot water, pathetic shower heads, no water pressure, never any toilet paper or paper towels, bathrooms stink, and the whole place is infested with disease. Don't believe any of those good reviews - all written by employees and their friends. The place sucks and they know it. That's why they have to screw you for extra money.

I have had a membership for 4 years, used it for the 1st two years have not been able to use it because of medical reasons. I went with an EMT for the first time on Friday. During the first years that I used the membership I was always able to bring a guest. This time they wanted to charge $20. I told them I was not paying that because he was there to help me because of my health issues and I paid for 2 years and didn't even use the gym! He was also seeing if he wanted to join.

After several years of paying monthly fees and not using the gym, I noticed a posting for a $29 membership fee that I didn't remember signing up for. It had been a long time, so I decided that the best course of action was to cancel my membership and request a membership fee refund. Canceling the membership was not difficult, but the desk staff said that they were no longer able to do the refund, as they had been taken over by a corporate entity and gave me a phone number to call. I called the number and was told to call another number, which turned out to be the wrong number. Called back and insisted that I needed to speak to someone who could solve this problem.

I went to Planet Fitness on 9/27/14 to cancel my membership. I never went to use the fitness center for the time I signed. I went on 9/27 to cancel and on October 3rd, they charged my credit card for annual fee. They refused to credit my account claiming I closed the account too late to avoid the cancellation fee. I paid the $60 to cancel plus $40.76 for cancellation fee. It's not fair.

If you are trying to get a job and you are black and a woman beware and good luck trying to get hired on with Planet Fitness. I went in Planet Fitness for a interview last Wednesday. I stood at the front desk for 5 minutes till a employee notice me. During the whole interview the Manager stared at my chest, while I stayed positive and eager about the job but uncomfortable about him undressing me the whole time. I thought the interview went pretty good. I even offered to fold clean towels that were laying in a clear bag behind the front desk. He even was trying to check me out from the back as I was leaving. I laughed it off. I never received a call back, so I called Tuesday of this week. The employee who answered the phone was rude and informed me the position has been filled. I'm not a hater because I didn't get hired on. I just feel a little violated and discriminated. Still looking for a job. Maybe this was God's way of saying I'm more worthy to work for Planet Fitness. I'm a strong black single mother with a lot potential to offer. Thanks. Beware black woman.

I am canceling my membership and I was told by the staffs that I could cancel at any time. I have moved and my car is no longer working. I went in to the Planet Fitness in Mesa, AZ and cancel my membership on September 29, 2014 but was told I had to pay a fee. I have not been using my membership due to health reasons.

If you are considering a membership to the Planet Fitness in Golden Ring, Maryland, then please beware. Unless you are immune to MRSA then this might be a bad idea. Touch just one machine and you will contact this staph infection. The employees of this gym poorly manage the members' habits in cleaning the equipment. This place has a stench of aged buttocks and ** sweat. Yes it is a gym and gyms aren't known to have the freshest smelling scents on earth, but lawd have mercy on you potential members. Also along with the sour smell brings the rude attitudes of the staff. They clearly hate their jobs and are clearly not the type of people who would come to mind as employees of a fitness club. If this place really had anything attractive to offer, you would think the people who occupy this crapshoot would benefit from it because they are there the most. I recently switched to Gold's Gym and am very happy. Take care.

So I have been an active member at Planet Fitness from April 14th, 2014 up until June 19th, 2014. Today I finally was able and had time to get out to the gym which was about 20 miles from my home which was about a 45 minute drive, in order to cancel my membership. I had stopped going in June because of a car accident that I was involved in. I was unable to go to do heavy lifting, do constant running and stretching. Also my job is physical so it was difficult for that too. Anyway I had gone to the gym to terminate my membership because I was not able to workout and did not want to pay monthly for a membership that I was locked into for another 9 months give or take.

First of all, I am surprised at the number of people that think you will only pay $10 a month. There is no way a Gym can stay afloat at that rate. Anyway, here is how I approached it to save some headaches. Create a separate back account just for PF. Sounds extreme but will be worth it when they start to jerk you around. You can just cancel the account...done. Also make sure that you understand the annual fees and any cancellation fees and make sure it is in writing and keep it or take a picture of the document with your phone.

I stopped in on the 15th of September to Cancel my Membership in Person and I could not unless I paid a past Due bill, because I stopped Payment on my Payments last Month-- after calling and informing The Manager on/or about August 8th 2014, and not going to the Gym for about 6 to 7 Months, and spending about 120 to 140 in Membership Fees not going to the Gym. So my next step is to Take Legal Action.

It happened twice at the 2920 Springfield, Broomall location. I got discriminated by the staff twice. I asked for two message token, but he gave me 1, but gave out 2 to the young girls who asked after me. As a result, I cancel membership.

I have complained several times about the creepy maintenance man hanging out and in the ladies room. NOTHING HAS BEEN DONE yet. I was ready to disrobe and here he comes out from nowhere. Today I took a picture of him sitting inside the ladies room doorway in the corner. This is not acceptable, no warning that he is there before you enter, like a signed placed outside the door. But, why would he be trying to cleaning the ladies room at 7am or 8am in the morning when the gym is full of women and we are trying to get dressed and some even get showered. There is just not privacy with this creepy maintenance man hanging around. This is the North Shadeland location in Indianapolis, IN. I am seriously thinking about pulling my membership and going somewhere else.

Our family signed up with PF when they were having a 99.00 special. Signed FOUR memberships. Today we went in to renew the membership. WE DID NOT ASK FOR A SPECIAL OR DISCOUNT. We wanted to sign up for the 10.00 per month deal, which is 10.00 for 12 months plus 29.99 annual fee for a total of 149.00 per person. So we wanted to PAY IN FULL for the 4 members. PF REFUSED. They will not allow us to prepay. THEY DEMAND OUR CHECKING ACCOUNT INFORMATION. Why? Why are they refusing to accept 600.00 up front? We even checked with the Corporate office to ask if this was correct and they stated it is company policy. Well, based on everyone else's comments, I guess it is because they plan on playing games at the end of the membership. What business would turn down being paid up front??? Right away SCREAMS SCAM. Everyone should beware of giving a company with these kind of sketchy policies such powerful information such as your checking account number. Good luck. They just lost a family of four.

I have been a member for only a few weeks, and during the first three weeks worked out daily on my own, getting familiar with the gym and the equipment. Yesterday, Tuesday, July 29, 2014 I had my first meeting and training session with Chea. First we went over my physical condition. I am two months shy of 70 years old, have bad knees and shoulders. Have had numerous scopes and surgeries, and want to focus on those area first to strengthen and then move toward a more toned and fit condition. In the two sessions with Chea, he has helped me develop a starting plan for both shoulders and legs. He has worked hard but paid attention to how I am doing on all machines. I am very pleased with Chea, his knowledge and his willingness to spend the time with me that I need to get started on a good program. Chea is an asset to Planet Fitness, and a great help to those of us who need some guidance. Thank you, management, for having such an outstanding employee at our availability.

When I signed up with Planet Fitness it was 24 hours no one was notified of the change. I tried to change locations for two months couldn't do. My contract ended a year ago, they are still taking money out of my account. I called even asked for corporate, I was told they didn't have one.

I sent a letter to them in December 2012 asking them to terminate my membership. Then I discovered two years later that they are still charging my bank account and they asked for the certified letter proving that I wrote the letter two years ago. They told me I either have to come in or send a letter. And this place is 2 hours away from where I live. So for the last 2 years I have been charging me $20 a month almost $400 and I have not stepped foot into the gym. And when I talked to the highest manager of Planet Fitness he had no compassion whatsoever and neither did the local manager. I will never use their gym ever again. This is highway robbery. They have a copy of my bank account and they continue to charge even though they know I have never used their services in two years.

Wow, Planet Fitness's aim must be to stress out the consumer with all these hidden fees and ridiculous rules. I HATE THE PLANET FITNESS. I wish I read the reviews before subscribing. ** this place and ** their shady underhanded ways. I'm warning you all - if something is too good to be true it probably is. And Planet Fitness is. I wish I had read the reviews before subscribing. Don't get me wrong. It was great to workout there. The nightmare began when I had some personal matters to deal with and had to move to another state. It happened so sudden I had to call them only to find out I had to come in person or send a certified mail and pay a closeout fee of $50 something.

I joined Planet Fitness at 6763 Wilson Blvd, Falls Church, VA 22044 (703) 241-2255 for 4 months ago. I've been coming 4 times a week and everything was fine. But on Thursday July 17, 2014 at 6:05 pm I came in with my friend, when I was approached by one of the ** man working there as the manager. He came over and said "your account has been cancelled". I responded "What is going on? And why is my account canceled without letting me know." He said, "you guys are stealing out of the locker room". I was so mad at the time. I asked him to prove it and show me the camera and he didn't do anything. There is no proof or evidence at the time. I don't appreciate and approve on how we were treated. I feel he was being racist and disrespectful to us. Plus he told us to get out the shop.

My membership was cancelled today by Planet Fitness because someone I went to their gym, as a guest, with had a complaint about a male staff member entering the women's locker room unannounced while women were in there changing and using the restroom. Due to my affiliation with her, my membership was cancelled.

I got a membership online. I use my membership 3 times in one month. I still get billed and I can't cancel it without paying for what I owe. What a horrible gym.

So much money down the drain. I have not been there since December of 2013 and when I tried to go this year they said I had a bill from September so I could not work out, however they kept trying to pull money from my account. After my year was up and I went into a Planet Fitness they told me that I had to go to the original one that I opened account with. They have taken so much money from me and I still have a balance that they cannot prove I have.

Entire place is dirty and slimy... Bathrooms smell like urine. I would not shower there if it was the zombie Apocalypse and it was the last shower on earth! Staff is unfriendly and unhelpful! They refuse to give out owner contact info or district manager info... Machines are outdated, dirty, and broken. No access to their wifi... Time on all black card perks is limited and cut to almost nothing. Finding a qualified trainer there is like finding a needle in a haystack!! Mystery charges on your bills.... In my honest opinion, this location should be shut down by the attorney general, the health department and the better business bureau! There is NO excuse for this disgusting place! I have been to the PF location in Tempe Az. and it was miles above this location!!

I went into the PF to cancel my account. I advised that I need to cancel because of their lack of payment options. I advised that I know about the cancellation fee of $58.00, and I advised that I want to close my account on 7-11-14. They advised that they will have to charge me for another month since they bill on the 10th. I said fine then they said that I would be charged a return check fee also. I advised the rep in the Oviedo, FL location that is the reason I'm closing my account is because that checking account is no longer active and has not been for a month now. And the last payment I made was online by my prepaid cc. And that I'm willing to pay the fee to cancel and the month but not the returned check fee since I'm telling you now it is closed. And the rep advised that there was nothing he could do, and I advised and that is why I'm closing my account with PF! And walked out of the club. I will tell everyone I know to never sign up with them!!!!

I have been a member of Planet Fitness for a year. For the last 3 months (ever since I filed a complaint via BBB) the staff at the Slidell, LA, location have been threatening to use my banking info and sell my social security number. In Louisiana, there is basically no laws to protect consumers so we have to get social justice. Paul **, Mary **, Zach, and a number of other female employees have allegedly and continually stopped me from going to the gym by making erroneous fee's and balances on my account. All of my payment info was compromised according to Zach and now my info is out in cyberspace. For the last 2 weeks when I try to go in the gym (depending on who's working the front desk), I either owe a balance or I don't owe a balance. I called and recorded each conversation as advised by my attorney with these employees.

I was injured in an automobile accident in March and was not allowed to go to the gym by my physical therapist. Planet Fitness chose to end my membership without any attempt to contact me. My debit card had apparently expired, however since it was a monthly automatic withdrawal they would have honored their request. I have several of my own businesses and I can guarantee you I wouldn't have any customers if I acted in the manner Planet Fitness did. I am going to attempt to speak with corporate, however I don't expect any satisfaction from them.

I joined planet fitness almost a year ago. Everything was fine until I moved to a new area. They double billed my account sending it into overdraft for no reason. Then when I tried to change my account information with them, they refused to allow me to change my information. I had to cancel the membership. They gave me a receipt that showed I owed them nothing. The next month they billed that account again, causing a NSF fee. I have closed the account. Planet Fitness owes me $45.18!

Set my phone on a book I was reading with my water, was listening to music with wireless headset then while I was lifting weights, music started cutting out. Turned around and my phone was gone. Had wife calling it, went to counter, ask if anyone turned it in, girl and trainer behind counter said no so I asked girl to turn music down so I could here it ring. Just before she turned it down, trainer said here it is and pulled it from his pocket. It was ringing and vibrating and he said I was the third one today to lose my phone. I said you took my phone and Mike the manager said no, you lost it and refused to do anything about it.

Yesterday Planet Fitness has deducted $100.00 from my account without me knowing. I am so pissed because I wasn't aware of owing anything on my account. I called and spoke with the manager and he couldn't help me. Neither could the helpless employees. I'm going to file a complaint on them with BBB. Hopefully this will help somebody before they sign on with Planet Fitness.

We joined a new facility in December. We were very excited. Shortly after things started breaking. Mirrors broke and fell off of the walls, machines down, hydro beds malfunctioning, massage chairs either out of order or not working properly, TVs not working, TVs not synced with machines...etc.. We waited two months for them to fix one of the TVs. Finally, in one evening my spouse came home and said, "I couldn't listen to the game show channel because the tv is broken. I couldn't use the hydro bed because they were broken. I tried to use the massage chairs but they had out of order signs on them. I then went to watch a show on FX while I was on the elliptical but the sound coming through was for another channel. What am I paying for? He told me to call the next day. This went on for five weeks. He had me mention it to the asst. mgr. She and I went over to the machines each with headphones (she took a pair off the wall that was for sale). I showed her what was going on. Soon after, maintenance came. He didn't fix it. I would call and they would do nothing.

I signed up for Planet Fitness thinking I was getting their $10/mo plan. It wasn't until I went to cancel a few months later, and was charged a $39 cancellation fee that I found out otherwise. I talked with the manager and he said this was the penalty for cancelling the "black card" plan which is $20/mo. Shame on me for not checking my credit card, I had been charged $20/mo all along and didn't reap any of the benefits. Thankfully, I didn't lose my contract. The contract stated I signed up the $10/mo plan. My cancellation fee was returned, but I'm a little bummed that I paid double all those months. I also wonder if they did it on purpose. Check your contracts and credit statements each month.

If there is an action taken against Planet Fitness, I want to be included. They were rude, told us we could not work out with our friends, because they might be trainers...I do NOT pay a trainer...sign says no judgement...another lie!!! Be VERY careful about hidden fees and unexpected charges! DO NOT trust this company!

DO NOT GET A MEMBERSHIP with Planet Fitness. They charged my card an annual "membership fee" in June even though my contract is up in October. There were months they double billed me. Their home office in New Hampshire must be located in a cave. Their phone just rings and rings. No one ever answer. OR it rings busy for hours. So you can never speak to anyone in charge. Avoid this place like plague.

I went to Planet Fitness today to join. I was always told the cost was $10.00 a month. To my surprise, there was a $39.00 sign up fee, which Planet Fitness NEVER advertises. The woman told me I had to pay $43.00. Really? What are the real costs and why doesn't Planet Fitness advertise the real price! Some people are disabled, live on a fixed income and the surprise is not a welcome one.

I joined Planet Fitness June 2013; I went to the gym twice. Not caring too much for the facilities, I decided in April 2014 to cancel my membership. When I called a nice young lady told me that if I cancel the membership now I would be charged any fees, never telling me I needed to come in to cancel. After seeing a commercial that stated they will be charging an annual fee I contacted Planet Fitness at the end of May 2014 and was told if I come in June 7 and cancel the membership I would not be charge any fees nor will I be charged the annual fees. I look at my account today June 5, 2014 and notice they charged me an annual fee and I ended up with an overdraft fee.

I cancelled my membership on May 25th, 2014. Exactly one year from start of membership. The contract states that if cancellation occurs on or before that day then they will not charge the yearly membership fee. I called the store and talked to a woman. She said her manager was busy selling a membership but would call me back. I waited maybe a half hour before deciding to go down and talk to him in person. He was not there. That really made me nervous but I went home and about an hour later the general manager called and made an appointment to meet with him at 4 pm the following day. He was not there when I arrived.

I just got hit with that 39 dollar fee, but i also have my daughter signed up, so now the same fee of 39 dollars. I had to go in person to cancel, but i feel that when a contract is done it's done. Before i went up there, i called and the girl who answered the phone told me it was month to month, that it doesn't expire. Why all of this drama?

The annual fee does not match what I signed up for.

I purchased 3 memberships from Planet Fitness. I started to purchase 4 when the salesperson offered me the black card. They were running the special reducing the joining fee to $1.00 and $10.00 per month. She upgraded me to her $19.99 plan with a one year membership advising I would be charged a annual fee in June of $29.00. As I was signing the contract, I said these fees don't match your promotion. She said "Oh no, this is our standard contract but we know we have this promotion." I said okay and wrote it in my planner.

I joined Planet Fitness in May 2013. I haven't been in there since last fall, basically waiting for the membership to run out, assuming April would be my last payment. May 19 they took another payment so I called and was told I have to come in person to cancel. No problem, i'll be there before the next payment is due. I tried to use my debit card on June 3rd. It was declined. I checked with my bank and Planet Fitness took $39 out. So I called again. The guy I talked to on May 19th failed to tell me I had to cancel before May 25th to avoid the annual fee. He knew I was canceling my membership and the fact that I haven't been there for at least 9 months.

I joined Planet Fitness in Stone Mountain in December of 2013. My membership is $10/month. In February they claimed that my credit union denied payment and charged me an extra $10. In March they took $30 out of my account, in April $20, and again on May 28 another $20. My credit union has shown me records that show they have NEVER denied payment to Planet Fitness at any time. I spoke with the manager at the Stone Mountain facility and even left paperwork with her to this effect, which she said she would "fax to corporate, since they're responsible for all billing." She also said that she would waive the $30 that they said I owed that month. I have also sent them several emails about this problem which they continue to ignore. From looking over your site, I see that I'm not the only one who has a problem with them raiding my account. I also intend to file with the State Attorney General's office, as well as the Better Business Bureau.

I went to cancel my service and paid the fee required which was 62 dollars. A couple of days later they charge me again. Now I have to drive down again and explain what they did which either they're clueless or this is how they look to get over on you. So they said I will be credited the money back. Now a week later they charge me again 43 dollars for a yearly fee. I can't make this up. Terrible, terrible, terrible. Still waiting. Never again. Bad business. Sorry but it's the truth.

Let's be honest. 20 dollars a month and a 40 dollar annual fee? This is a ridiculous amount of money. Honestly the place was always so busy so I never felt comfortable going. I don't use my checking account. I pay everything with my credit card account mainly because things just get billed to that and I forget dates and amounts easily. I guess that was the first red flag when they needed a blank check just for me to sign up. Ended up paying all the fees this month and cancelling which alone costed me around 150 dollars. Look around and find a cheaper gym. This one is a rip off. Made a lot of one off me that's for sure.

I had black card membership... To make the long story short, I had to cancel it and I paid $50 cancellation fee on 4/22 and they told me you're good till 5/17 and we not gonna charge for month of May. Anyway, I didn't go to that gym since 4/22 and I found my account been charged for the month of May and on June 1 they took $39 fee even though I canceled my acct and paid the cancellation fee... So be careful of this gym.

Planet Fitness is a joke. I agreed to let them take two black memberships for $20 each month out of my checking account. They said they would take it on the 17th of the month. Then they started taking it on the 16th, the 15th, the 14th and then the 13th. When I called my bank, they basically said you gave them access by giving them your routing number . There was nothing I could do. Now I honored my end of the contract. 12 months have passed. I planned on quitting or canceling my membership this week.

I don't give anyone my check acct. Desired a black card membership. A blk cd member is 20 a month + 39 yr fee basically for the monthly withdrawal fee. 10 a month mem does not have any benefits. I wanted to prepay the blk card deal and they don't allow. I was offered $199 for the lesser - which should be $120. Called corporate and no resolution. Me and my friends will seek another club. They lost out big time.

Last year I had lost my job, therefore I did not have any money left in my account. The Planet Fitness people tried various times to get the money out of my account, therefore at a cost of $15.00 each time, instead of calling me after the first time to see why there was not money, they just kept trying. Well about $200.00 dollar later, they finally stopped. I did not know this was going on, until I finally was going to receive a check from a friend of mine, as a little help, and the charges from the gym trying to take my money costed me most of what my friend had sent me. I was very upset, imagine. Any business should have the decency to call the customer if there is a problem, after the second try at the bank. These people are heartless. With the economy the way it is. Now I call to see, because they changed the policy so that there is not more obligation of contract, and they have been charging my account all along, and I have not walked into that place since before I lost my job.

My daughter's vehicle was broken into while parked at Planet Fitness in Tucson, AZ, 4848 N. Oracle. The manager of PF knew that there had been several break-ins already and did not care at all. His girlfriend told my daughter that they knew and did not seem concerned. He is putting his clients in danger by not protecting the parking lot and sadly does not care about his clients' well being.

While I totally understand other people's complaints that have happened with Planet Fitness it doesn't necessarily sound as if a lot of the problems are from the company itself. It's the employees and managers at certain locations in states. Me personally, I live in MD, and have only had a couple of minor issues with Planet Fitness. Overall, it's a perfect gym for me. I go simply just to use cardio machines so the cheap $10 price is very worth it for me.

I signed up with PF on 5/15/13 for the $19.99 monthly membership. The first payment was applied on 5/17/14. In April of 2014, I went into Planet Fitness to cancel my membership when my year was up. I was told that I had to come back in May to cancel, but before the 17th, so I wouldn't get charged for May. When I went back on May 7th, I was told that I couldn't cancel until after the 17th. I have paid for 12 months. Why do I have to pay for another month?

Let me start out by saying I had no intentions of joining this gym, but was merely helping someone out, and attended as a guest. I heard about all of the negative comments, but wanted to give them the benefit of the doubt. I had a tank top on, and was asked to put on a shirt. If the rule was no tank tops, fine. I can deal with that, but there were others that had tank tops on and one was a manager who was working out. When I ask how come others could wear tank tops, the worker responded by saying "You have a distinguished body that intimidates others!"

From the second I walked in, I could tell that I was not welcome. They literally looked at me and started arguing just because I questioned a rule. They judge me to the point that I felt like I am not making any fitness progress at all there. I am not a bodybuilder. I am not a power lifter. I literally just want to do my best and I am ridiculed for that. It is an anti-manly and anti any REAL FITNESS. It absolutely disgusts me that people support them. It is like an empire trying to destroy anyone who cares about their body.

This letter is to complain about service I recently received from a Planet Fitness Manager named **. On April 29, 2014 I was present at the Planet Fitness located at 856 Remsen Ave, Brooklyn, NY 11236 where I had made prior arrangements to meet my cousin Devon **. I am a Black Card member and have Unlimited guest privileges at any Planet Fitness location. At approximately 7:10 pm, my cousin Devon apparently provided Ms. ** with the wrong membership number initially; but which I corrected when I walked to the front to meet him. Ms. ** stated that she was not going to let my cousin in and when I explained again that he was my guest and that I had a black card membership which give me an Unlimited guest privileges at any Planet Fitness location (Which is taken directly off of your website for that location).

I recently had surgery and unable to continue my gym membership. I went to my gym Planet Fitness in Danbury, CT to cancel and was told that I had a 12 month commitment which was news to me. On the website it clearly state no commitment. I was told I would have to pay to break the contract and also pay for next month fee, even though I went there way ahead of the next billing cycle. I am still trying to close my account without paying that commitment fee. Someone please help me.

The general manager at the University Planet Fitness in Charlotte, NC is extremely rude. We had some concerns about some of the rules and were asking some questions to determine if maybe this wasn't the right gym for us. His behavior was unprofessional and rude off the bat. He did not like that we were questioning any of the rules; he was defensive and argumentative out of the gate. They do have a no trainer rule there... and I do have a trainer so I asked him about that. I then told him OK... so my trainer wouldn't train me there but he may come work out with me from time to time at which time this boy went off his rocker telling me that's not fair to his trainers and he was just very irate. OK when I called, I was told they do not offer any personal training whatsoever, so this made absolutely no sense to me.

I signed up with planet ** a year ago and I only got to use the gym about 9 or 10 times due to changes at work and some health issues. I still continued to pay the 19.99 every month until my Wells Fargo account (another place to steer clear of) was compromised. I immediately walked across the parking lot and opened an account with BOA which has really become an amazing bank and opened an account with them. I immediately called the gym and they said I would need to change my bank info online. I took care of it that night but, lo and behold, they still tried to take the annual $39.99 and 19.99 monthly out of my old account. I called customer service and let them know that they had costed me $70 in fees and that I had changed the account info as soon as I found out about it.

They have oversold memberships. I had to always wait for weight machines and elliptical machines. The men's showers are nasty and the curtains are often torn halfway off. Trying to cancel was the worse. They said I owe one month's ($10). I say I don't. They won't accept my cancellation unless I pay $10. I will not! I will not allow them to bully me into paying $10 more. They can call me, and bully me until they are blue in the face. Since I have impeccable credit this will not affect me, but for anyone with less than great credit this black mark can really hurt. They know this and will continue to extort money from people $10 at a time... because they can. My suggestion? Don't ever start there, stay away!

I called when I realized my credit card was charged $20 twice in 4 days. I was told they charge when the credit card doesn't take the account info. I told them that doesn't happen with my account because I pay my bills. They put the information in wrong is the real problem. I was told the fee is charged no matter what and who makes the mistake. I told them I will just call amex and they will reverse asap and I will block them as a merchant. I also asked how they were able to charge it twice if it was no good. I will be there tomorrow to cancel. Norwood MA location

Read your contract and never ever expect too much from Planet Fitness. I cancelled my membership after two years, and am still being charged. Why? To avoid additional charges, you have to cancel by the 10th. I cancelled the 12th. I said, "Why didn't you tell me?" to which she replied, "It was in your agreement when you signed up." TWO YEARS AGO. "I should remember this?" I asked. The person who accepted my resignation DID NOT INFORM ME that I would be billed. When you want to cancel, you MUST GO TO THE CLUB that you signed up at or send a certified letter. Do your homework. This is a no-frills, dirty, smelly, crowded place. Make sure that's what you want before you sign up - and keep your contract. You may need to refer to it years later.

I signed up for planet fitness in Feb 2014. Not even a month later I wanted to cancel my membership and when I went in to cancel they said there was a 58$ fee to cancel. They had only billed me once and I asked them to waive the fee (I had been there exactly a month) and the girl said no. I asked to see the manager and she refused. So I called Cooperate and the first time I called they hung up on me! So I called again and all they told me was to go to my home club and deal with it. I got a bill today saying I owe them 30 dollars. So my plan is to hopefully get kicked out today. I'm going to break as many rules as I can without making it obvious.

Be aware of them, very bad experience. Untrained staff. Very low gym and unpleasant membership.

This service is limited. They DO NOT allow your guest the SAME privileges as the card owner. IT IS A FALSE statement on their website. DO NOT join thinking that you and your mate will enjoy working out together. Whoever DOES NOT have the membership will definitely have a really LIMITED experience!!! I CANCELLED QUICK!!!

This Planet Fitness has the rudest and inexperienced employees on the planet. Dirty facility compare with the dirty owners and corporate who lack any customer service. They will not respond to a complaint. You would think they would like to know. I guess they have heard it all before and know they are not willing to do anything about it. THIS PLACE IS A DIVE. They totally earn their bad reputation. Anyone says different in a review obviously is written by the low caliber staff. Read some truth about awful place here.

I went to work out at 751 Horsham Rd location in Lansdale, PA. I was working out and saw a guy with a name tag that said ** on it scratching his crotch vigorously and then not washing his hands. He was also seen yelling at a girl with name ** on her name tag and she seemed very demure and scared of him. If that is the type of thing that happens in front of customers then I think my trial membership is done and I will be looking for another gym. I called the manager about it and she said she'd handle it and when I went back to cancel, the guy ** confronted me (apparently ** the manager had given him the name of the person complaining) and said he'd beat the ** out of me if I showed up at the location again. I called police and they were told I was asked to leave because I was causing problems and ** did nothing at all. I honestly think PF should screen employees for mental instability before allowing them to represent them.

I am so angry with the underhand behaviour of planet fitness. After cancelling my contract, they auto renewed it. NO COMMUNICATION for over 2 year. I only realized I was being billed when my account was devoted by their lawyers.

I have never had a Planet Fitness account, but they got hold of my phone number somehow and now they harass me 3-4 time a week and this has been going on for months. At first I would call them back and tell them I don't have or ever had a membership so they told me that they would take care of it and I wouldn't have any more calls, but the following week, I got another and another and yet another call and this has been going on for months. I have ran out of patience with them I need them to stop calling me. Their solution is to not answer my phone just ignore it, how about better you don't call me anymore.

The best gym I ever attend to. The staff is so great, friendly, kind and very helpful. They always make me feel so welcome like l belong here. Feel like l am part of Planet Fitness family here. The place is very clean and the members they are also very cool. I really enjoyed coming here and I always get a great workout as well and I don't feel out of place when I'm here. I know this is where I belong. I just want to say thank you for the great experience I have when I come to Planet Fitness.

I waited till Christmas to sign up for Planet Fitness as they had a $99 one time fee for the year without access to my checking account. Planet Fitness sends me an upgrade offer for the black card. I am willing to pay upfront the entire year's fees and give them their money all upfront 100%. Myself and many others have been burned by allowing access to our accounts by other fitness centers and I do not want and will not give access to my accounts. Planet Fitness will not allow you to pay all upfront 100% or upgrade unless you give them access to your checking. Makes people wonder why if they get all their money upfront why they wouldn't take it. What reason would you need access to my account if I have already paid upfront for the entire year in advance. Access allows for theft and mistakes. Seems fishy to me like they want more than to assure payment and want something else.

I opened my gym membership but I ended calling over the phone and telling them that I wanted to cancel. They said they would put in the request and it would be the last month they would charge since it was past the 10 or 11 can't remember, so what I did was close my checking account just to make sure they wouldn't keep deducting the money. Turns out a year later I went back to the gym trying to reopen my account they said I owed $380 in fees because, they kept charging my acct but it wouldn't go through. What these people are doing is fraud. If the acct is not going through why just not cancel the membership add that month's bill and cancellation fee and that's it... Instead they charged me for not being able to charge me!!

I was having money issues and had to cancel my membership, I brought my black card to my home location, signed some paper and turned my card in. 5-6 months later, I get a charge for $125 from the Planet Fitness in my area.

I was thinking about joining Planet Fitness until I read all these reviews and complaints. Those who need to contact Planet Fitness Corporate Office:

I had a membership at Planet fitness. I have not used it in over 6 months due to a back injury. In October, as I was unable to get around very well, I called to cancel my membership. Due to the difficulty getting around, I was told that I didn't need to go there to cancel they would do for me over the phone.

I received an invoice in the mail today requesting $60 which I owed them as my credit card was changed so they could not charge on it. As soon as I got the invoice today I went up to pay off the $60 which was printed on the invoice. However when I went there they said I owed $80. How can they charge the extra $20 when I just got the invoice today. I guess that is the way they make their money, cheat people out of money. People please be aware of them when you quit and pay your invoice they will cheat you. What a bad way to run a business. In addition there is nobody to complain to by the way as you can't find the owner or management that can make a decision. I will never go back and will tell all of my friends and family never use Planet Fitness

I've been with Planet Fitness for a little under a year. I never used the gym, but still paid my premium every month 20.00. I have a lifetime to Fitness USA and only needed the membership at Planet Fitness because they were open 24 hours. I sent a letter as they requested, and canceled my membership in Michigan because I moved to Florida. They sent a confirmation letter back. They have snide then hit my Michigan account 3x even after they received my cancellation, and have the nerve to say it's owed. I do not advise anyone to allow them to withdraw any monies from your bank account. They are crooks!

We do not have any issues with our location in Livonia, MI. Our only complaint are the people that come to the gym and use the time as if it is social hour. We are on limited financial resources and have limited time to help keep ourselves healthy. If you are going to go to the gym, figure out slow times to visit with the girls and go then. Don't waste the machines for others who want to work the circuit in the manner in which it was designed.

I joined Planet Fitness in November. It came highly recommended and as an overweight person I found their "No Judgement" philosophy appealing. At first I liked the gym, but over the months the number of members has incrementally increased. It is very difficult to work out at the gym in the morning or the evening. The staff is disengaged from the guests. People frequently misuse equipment, do reps in the circuits, and no one on the staff ever circulates or tries to help or enforce any of the rules. They remain behind the front desk talking to each other, or flirting with each other or the guests. The equipment is frequently broken, usually for a period of a week or more (One weight machine was out of service for the whole month of December). One evening only one of the showers had a nozzle to turn the water on.

I joined PF in December and was yelled at and embarrassed by the management in the Waterloo, IA new location. This happened on 3 occasions by the general manager. When I complained to corporate about the rudeness of this manager, what did we get. We got kicked out and then accused of threatening the manager which never happened. We did not get loud at her, we just left mad. It doesn't matter to me anymore but just want people to know what happens if you complain. The staff there were all friendly and professional but the management there needs to grow up and take some classes on how to treat people. The last person I talked to at the corporate office was also rude. She would not let me speak and talked over me. She said the matter is over and our relationship was over with Planet Fitness. You know what, they did me a favor. I do not want to associate with a company who treats people like this. Very unprofessional!!!!! Be aware if you have a problem or unhappy they will kick you out and not even think twice about it.

After spending all night reading complaints about Planet Fitness, I agree with every single person. I used to go to this gym a few years ago in Mt. Laurel, NJ. It was a nice clean gym, nobody ever gave me a problem but I did not like the lunk alarm they have. The membership was under my mom's name, after I stop going and my mom Planet Fitness kept charging my mom's account. She had to go to her bank to get it blocked! If anyone is having trouble canceling their membership here, just go to your local bank and have Planet Fitness blocked! I was looking into joining Planet Fitness again but when the employee was giving me the tour, he was kind of mean. I didn't get a good vibe plus that gym is always insanely crowded. Now I go to a small gym with great people! I love it :)

Please be very careful with this company. I called them back in September 2013 to ask how I could cancel my membership with them, the manager stated that I would have to send them a certified letter in the mail stating that I did not want to auto renew. Here's the kicker, the manager asked me to do it in late December and she would handle the situation herself. I waited until December, sent out a letter dated in late December, as she stated, and I made sure I kept the receipt. They play games. They deceitfully tried to say to me that I didn't send them the letter "in time" and that they would cancel my auto-renew "ANYWAY" but understand that I was legally wrong.

I joined PF 2012 at one of the Harlem branch with anticipation to be satisfy with my choice & utilize multiple PF gym, because I was a PF black membership. Well 2013 turned out to be a nightmare, PF failed to deduct the annual membership in a timely manner & did not give me enough time to provide them with my new bank card info. When I went to my home gym in Harlem, to present my updated bank info, I was told I could no longer use my debit card, because of policy changes. As a customer of PF I was not notified in writing about payment plan changes, however during the change PF had an advertisement on TV for new customers to join using their checking acct. they will receive a free gym bag. The same gimmick that was told to me by the PF rep. I presented my updated bank info, a voided bank check & received a gym bag.

Today I went in to cancel my membership and found out there is a $58 buyout fee that I had never heard of. When I signed the contract months before I asked what to do if I wanted to cancel and that employee told me I could downgrade my membership to the white card and then cancel my membership at no extra cost. But when I pointed this out to the manager, she called me a liar and said I had to pay $30 to downgrade my membership. She continued being rude with me until I said, "Everyone that works here has been rude to me especially you and I no longer want to come here," then she terminated my contract and threatened to call the police. What happens when they terminate your membership? Do they charge your account the buyout fee?

I cancelled my membership in Oct. 2013. I checked my bank account in November and December to ensure that I didn't get billed, and I did not. In January, Planet Fitness direct withdrew a monthly membership fee from my account, 3 months after I cancelled my membership. I called the gym, was told the manager wasn't available but he would call me back. He did not call me back.

My husband and I got a Planet Fitness membership in the summer of 2012 so that I could start working off the weight I had gained when I was pregnant... Because I didn't have my ID on me, they wouldn't let me put the Contract under my name, so instead of coming back at a later time, we just decided to put it under my husband's name and signed the 1-year contract for the black card (which is $19.99 a month on the 17th of each month)... 6 months in, my husband stopped going with me, but no one had bothered to ask our names when we came in, and my husband has a name that could go for either gender... So, since they hadn't taken the picture yet... I decided that I would start taking my friend with me as the guest...

I started with Planet Fitness about a year and a half ago after I left Urban Active, and was impressed with how clean it was. I will admit I liked it at first, but my satisfaction was short lived. First I was told that I must read my member number off instead of handing my key chain badge over like I was used to at Urban Active by a staff member in a way that I wouldn't deem too professional - "you read the number out to me, I'm not reading it next time." I was aggravated at the attitude, but let it go.

I am member in Edison NJ. I went there on January 11, 2014 to do workout. I was told my membership expired on Dec 02, 2013. I asked why I didn't get any notification and was not told during my prior visits. I was told by a girl at counter that they don't check it every time. I asked her to renew my membership. She told I need to show them or give them the information about checking account. I told them I will pay by credit card since I didn't have my check book but they didn't accept and didn't allow me to do the workout. After coming home I log in to my membership account and again it shows my membership is in good standing. I don't know what is the use of that type of online account? This is really bad customer service but when you pay less, you get cheap service.

Took the 10 cent tour of the lovely and brand new Planet Fitness in Prescott. Before signing up, and, being brand new to the area, I had decided to look at all the clubs. Planet Fitness did rise above the others in some areas, so I then decided to look at the online "reviews" of Planet Fitness and was really disappointed to see the many negative, unhappy and downright angry comments that had been made, especially with regard to member services, of ALL manner.

First let me say that I have been a member of various gyms for over 30 years and I have never had any issues of any type. I joined Planet Fitness about 7 months ago. One of the first things you notice are all the signs and postings saying that they don't discriminate and there are no critics... unless of course you are big, or in their terms "a lunk". Being a bigger individual, I had noticed the staff being rude to me at times, but just let it go by. Today however, I was approached by the "general manager" because I was using a machine in the circuit training area.

I would like to start of by saying that I was a member at Planet Fitness for about a year and 2 months. The experience was great at first, went through a lot of different trainers at the Washington Square Plaza, 4905 W. North Ave. They were a few good trainers. One was ** that helped me out very much and was always there when I needed him. Another trainer was named ** also one great trainer. Unfortunately the trainer that is there now, by the name of ** is very rude, into himself, lazy, only wants to train women that are small and good looking, very flirtatious, does not work well with the public and is very irresponsible. I have written a formal complaint against him already and called the main office. Nothing was done about this matter, it's so unfortunate that nobody even cared nor called to ask me what was the problem. Or that this gentleman would be held liable for what he is doing at this gym and to others.

Planet Fitness at the 1960 & I-45 location in Houston, TX had been drafting my account for two months and then sending me texts that they never received my payment. They would then ask me to pay at the desk before working out. When I would check my account, the draft would appear and I would bring my bank statement in and the gym would reimburse me the extra payment. Since this occurred three months in a row, I gave the manager at Planet Fitness (**) a second checking account to draft.

Thank you to all of you for your reviews. Was ready to sign up, it was in the right place and I was very interested. Upon completing the registration process, something about it just made me uncomfortable. The lack of information, clearly understanding billing process and more. I decided to search for reviews and was taken back by what I have read. Honestly, I don't believe everything I read but after an hour of reading it was too spelled out for me. Thank you so much! Goodbye Planet Fitness. (I am rating them on needing my checking and lack of clearly defined information.)

Yesterday I went into PF with my mom and she was wearing jeggings and this new manager said she couldn't wear those and I asked if we could just have a warning and still work out and she said no and started to get rude and sassy and yelling at us saying it;s the policy. My mom asked to speak to a manager and she waved her hand in my mom's face and said, "Hi, I'm the manager." She asked for my member number and I said why and she said she needed to write and note and when I asked write a note about what, she said you either give me the member number or you leave. I said you don't need to be rude and she yelled at me and said you have been terminated from this gym, get out. I do not think it was fair at all.

I have been blocked from Planet Fitness Facebook comments for the following: "LUNKING MY PRIVACY It is wrong that recently the Planet Fitness in Aston PA requires guest of a black card member to show ID, and have their driver's license scanned by a high tech reader. How is such a police state tactic justified? Why do they need a scanner? What is that being used for? That type of thing is way too intrusive."

A new Planet Fitness is opening in Danbury, CT. I was excited to get back to working out in a "no judgment zone." That said, during the enrollment process I learned that Planet Fitness will no longer accept credit card payments for recurring monthly charges. (I had intended to use my American Express card to join because in the event of a fraudulent charge, in my experience, American Express is very responsive to their customer's needs.) However, according to Planet Fitness staff, though they request a credit card for the first fee due, you must also provide a checking account for recurring charges because it is "more secure." (A telephone number was available to chat with an employee despite the club not yet being open. The opening date is set for December 17, 2013.)

I joined at the Planet Fitness in Waldorf, Maryland (big mistake). I have since moved 600 miles away. I have tried to cancel. I have sent both my grandmother and my grandfather in to cancel my membership. What would make your staff in their right mind hand over my signed contract that has all of my personal bank information and address over to my grandmother someone they don't know? What a big safety, liable and negligent thing to do. They have given us such a problem with the cancellation that you will not have a return customer in me and you will not see me out there praising your company. The Waldorf, Maryland crew is not friendly or helpful. They all sit behind the desk and talk the whole time. Worst gym ever and then your company has no customer complaint number for anyone to call. I want my account canceled now and you need new staff that is friendlier and more helpful to their new and seasoned customers.

I have been attending this Planet Fitness location over one year, but have noticed too many exercise machines are constantly out of order. In most instances, it takes several weeks to have the machine repaired.

I lost so much money from this place. Poor management. Judgment free... yeah, right. They judge more than any other gym you will ever set foot in. You might feel more comfortable there because there are other people who are just starting out and aren't supermodels, but this place will find something to judge you for, whether it's a ball cap, a water bottle that is too big so it must be to "intimidate" the other members, or the tank top you're wearing because you get warm working out (male or female), lifting something that makes you look strong... Uh-oh, don't do that. They'll set off the alarm every 5 minutes and annoy everyone in the entire facility. Believe me or don't. My advice from hearing other people's stories and reading reviews as well as personal experience, find another gym.

I have heard of this happening to other people who work out at Planet Fitness - having your membership rescinded for the craziest of situations. So I show up today to work out at Planet Fitness when I'm on the treadmill for 30 minutes and this person comes in just covered in perfume and she decides to work out next to me. I can't even breathe, for one thing, then my nose stops up and I go all puffy and my asthma acts up. I have cancer and I'm on treatments to boot which is painful enough as it is. So I try to use the other treadmills but none are working. So I just give up and on my way out I stop by the desk, with a stuffed nose and sneezing and my lungs seizing I say, "You guys might want to think about putting up a sign at your front desk stating that people should limit the amount of perfume they wear in here while exercising since you have signs up stating 'no jeans, proper shoes' etc..." especially since if someone passes out while exercising from an allergic reaction they could sue you.

I moved out of town. I sent three certified letters to Mesa and the Resler Planet Fitness branches but Planet Fitness kept charging me. My bank called them. They refunded $250 and then started charging again. Finally, by phone, a girl named April very rudely said she would cancel it. I asked for her last name and she said, "I will not tell you." "It's cancelled," she said, "and this conversation is over." Then she rudely hung up.

Company broke their own agreement by charging me fee after my cancellation date. No managers are ever on site, and the employees text while you are trying to speak. I lost thirty nine dollars before reporting my card lost. I still have not received a refund.

I joined PF about 5-6 months ago. After about two months, I called PF because I needed to cancel my contract because of a bad knee, keeping me from doing 90% of the workouts. When I called the first time, I was told that I could not cancel or transfer my membership, period! About a month later, I asked my mom to go into PF and cancel for me since I was not able to. They would not accept her cancellation fee because I was not there to sign. She asked to take the form home for me to fill out and they refused. I went in there well before the time that I was to have the $20 taken out of my account, but not by the 10th, so that was another wasted $20.

I am not happy. A month ago, I canceled my membership with PF after they charged my SAVINGS account 10 times and my checking account one time totaling $160 for what should have been $10! Today, not only do I find out that they have done it again but my refund from last month never went through!?!? Who would've thought that after you cancel your membership, you would still have to worry about that?? This time, they doubled what they charged before - a total of $311.54 from my savings account. Combined with last month, that's almost $500 for what should have been $10!!! Since I was at work, my husband went to the bank and got a statement printed to take to the gym. Not only was there not a manager available (LIKE LAST TIME), the front desk worker accused my husband of falsifying the print out, asked if we had proof this wasn't fraudulent. What's fraud is PF charging out SAVINGS account AFTER my membership was canceled a month ago! I will NEVER EVER set foot in that gym again and will encourage others not to as well!

Planet Fitness of Canton sent the cops after me because of a credit card snafu, where Planet Fitness screwed up and said I owed $20.00, and from what everybody knows, the monthly bill is only $10.00. In the morning of June 18, 2013, I came into the facility, provided my identity code, and like always, stowed my gym bag in the locker room and went back to work out after having driven a couple miles to do so. One of your clerks said I had to leave the facility because I owed $20.00, even though the Membership Dues are $10.00. I told her I felt it was probably just a credit card snafu, that if she would call Corporate, I am sure we could work it out. She requested I leave and I said, "No, let's just work it out."

Ok let me begin with the staff. They all watch each other's backs. If you have a problem that they caused they will deny it to the end. For example they double charged my credit card and no one owned up to it. When asked to speak to a supervisor they always say that there is none on duty or there isn't one at all. I'M a man and the personal trainers never ever helped me. But the minute some sexy young thing walks through the door they will jump over counters to help them. This is a company that's on a spiral headed down. Never recommend this gym to no one. It's garbage.

I joined Planet Fitness this past winter. The gym was okay and since it was cold outside I was okay. The staff was a little lazy, and mostly chatted among themselves, but that was okay. Things have gone downhill since. First of all, my Planet Fitness uses paper towels to clean the weight machines. They can stay empty for up to 30 minutes because the staff is at the desk talking, so you need to walk around the gym looking for paper. The women's bathroom is sometimes dirty and isn't cleaned even after I am done working out. The showers are way too small - if you are tall or not petite, you will feel claustrophobic. The dressing rooms are as small as a small closet and have no ventilation.

i joined PF less than 30 days ago and would not recommend becoming a black card member. The company does not believe in going the extra mile but instead has treated everyone the same - meaning no is no, we can't do that. I wanted to use the massage table which has a five-minute time limit. When not in demand, you can get another five minutes. The massage tables hadn't been used in over an hour and i signed up to use one of the two beds there. I was told that I would have to come out of my session and they could then give me an additional five minutes??? Dah??? Just program it to 2 five-minute sessions and the guy said, "NOPE, not policy procedure."

I have belonged to a number of gyms over the years, starting in 1976. Some had more amenities and some were better about basic training on the equipment. None, even in 1976, offered a lower price. All offered very close to the same facility experience. PF is close to my home because it is centrally located to most homes in the Quad Cities area. The rules do make it nicer for the average Joe, or an old guy like me, to feel comfortable with all the young people. It is so nice to have a place where my wife and sister-in-law can join me for a work out and not go away feeling worse about themselves than when they came.

Moved to a different state and called Planet Fitness to cancel membership. They told me that I had a 12-month contract. I paid for 3 months that I didn't even use and called to cancel after the 12 months. They told me that I needed to send a letter requesting my membership to be cancelled. Sent a letter but I was still billed. I sent another letter and was billed again. I called them and explained my issue. They said I needed to send the letter certified mail. Sent the letter certified mail, but was billed again before they processed my request. So I ended up paying for 6 months that I didn't even use. Customer service was very incompetent and RUDE. STAY AWAY!!!

I joined Planet Fitness in 2006 at $10 a month. This was when they first opened the gym in my area. I had a problem with my bank card (my card was hacked in May 2013) and I was given a new card by my bank. I went into the gym the same month to explain my problem and to give the new card number. The attendant took my new card info and I figured everything was fine. But a week later, I got an email stating I didn't pay my last monthly bill and I was being charged an extra $10 for missed payment. I made a call to the gym and spoke to another attendant who told me I could have the extra $10 waived if I went into the gym. I went in and spoke to the assistant manager; I explained what happened.

I joined Planet Fitness on December, 2012 for a monthly fee of $19.99. Until May 2013, I have been charged $21.36. On June 2013, a charge of $41.36 appears on my statement. I went to the gym today, June 15, 2013. As I waited for the attendant, in less than five minutes, three members called to complain about the exact same issue, being charged an amount not clearly indicated when signing in. The maintenance charge is not part of the advertisement for the $19 a month membership. I joined online, and the amount was not displayed or mentioned on the page.

I was injured in a terrible accident on May 4, 2013 which resulted in me being on crutches. I called Planet Fitness to suspend my membership and I was told that I had to have a letter from my physician. I got the letter from my physician and I called back and asked for a fax number. I was told we don't accept faxes you have to bring it in. Well, it's been extremely difficult to bring in the letter until I got off the crutches because I was in just too much pain. When I got off crutches, I take the letter in. These are the WORST and MOST unprofessional people in the Customer Service Industry!

I go to the gym off Alameda in Albuquerque, NM and they are so rude and unprofessional. They have a sign basically saying, "You don't like the staff attitude? Too bad!" Very uncustomer friendly. Very lazy. You let them know there are no paper towels for cleaning and what do you know, 45 minutes later on a slow day, they are still empty! I have had to call them to turn the tanning or red light therapy as he's full of times after I am in there waiting. I will not be going another year. They are horrible and I don't pay a company to go to work out for such horrible service!

I was charged a yearly enrollment fee on the last month of my contract when I had no intentions of renewing. I joined with a Black Card in June 2012. The promo was the year fee waived. So I was told $19.99 till May 2013. I called on May 30, 2013 to advise I wasn't rejoining and if I needed to do anything. The CSR told me to come into the gym and sign a form before the 10th of June 2013 so my continue charges would charge on June 17th, 2013. I asked her I wouldn't be charged any other hidden charges; she said as long as I come in before the 10th of June. Well on June 3rd, I was charged $39.00. I went into the gym and they said it was the yearly membership. I told her I wasn't continuing. She then said it was for last year. I told her it was a prop and it was free. She continued to say it was for last year and that it wouldn't be refunded. I told her I'll put a stop payment.

I have found Planet Fitness in Westminster, CO to be a relatively enjoyable experience. I say relatively because many of the women don't seem to know much about gym protocol and they believe that they can cut into a circuit exercise routine at any point they choose. Also, I have seen women sweat profusely on the equipment and simply wipe off the seat. The center is run by relatively friendly people on a daily basis, but the manager seems to leave a bit to be desired in attitude and attentiveness to the clients. The PF tries to make sure that the place is clean. The manager even checks the equipment for DUST. The pricing and cancellation process was thoroughly explained and I was allowed to change my initial enrollment to a "Black" card without any problem.

Contract, don't believe it. I joined Planet Fitness on June 17, 2012. At that time, I signed a form authorizing them to deduct $19.99 monthly from my checking account which was the fee. Since 1 year is approaching, I didn't intend to keep the membership. I went on May 18 to cancel. I couldn't without paying $58 to fulfill my contract. Keep in mind, they had already taken May's payment, only June remained. This morning, June 3rd, they deducted $39 from my checking account. I called to find out what it was. Guess what? Annual fee even though I was assured in May when I came I was there that only the June payment would be deducted from my contract. I went back this afternoon to cancel. They wanted $58 to cancel. Really? No contracts, don't believe it!

I have been a Black Card Member with PF for a year now and have never had an issue. My membership fee is deducted once a month and I was recently charged the annual $39.99 fee which was explained to me at the time I signed up. I have never seen anyone kicked out and only once in a year have there been other members who were disrespectful. Some of the issues listed here seem to be specific for each Gym. You have to remember that they share the same name, not management. You get what you pay for - a low-cost gym membership. If you're worried about theft, don't bring valuables into the gym... common sense. I would recommend this gym if you just want an affordable place to work out where trainers don't walk around trying to get you to sign up for things.

I went to the website for Planet Fitness and there is nowhere on the website to contact the company to resolve any issue. If you click on the button for My credit card is set up on a recurring charge each month for $19.99, but last night there was a charge for $39 charged for golf at some club they own. I do not play golf. Now I will have to go to a local Planet Fitness to complain. If a company gets as many bad reviews as this one does, they should have a way for consumers to get in touch with them on their website. When you go to the Member Services tab, it asks for your zip code. When you try to put it in, you get several pop-up ads each time you try to put it in. They do not want you to be able to contact the company. This tells me they do not care about their customers. I am angry that I am spending my Saturday trying to get this charge off and cannot even get in touch with Planet Fitness.

I got a membership with Planet Fitness in May of 2012. My boyfriend and I found out that we could get a membership at 24-Hour Fitness for a little over $300 for two years, so I figured we would get the 24-Hour Fitness membership and once my year was up, I would cancel my account with PF. I called on May 3, 2013 to ask when I could cancel my membership with PF and not incur any dues, i.e., annual fees or cancellation fees. I was told that I could cancel from May 23rd to June 10th and not incur any charges. I went in yesterday, May 29th, to cancel and I was told I would incur a cancellation fee and I was also told that the draft due on June 1st for the annual fee already went out on May 25th. I asked why I was told I could cancel from May 23rd to June 10th. He told me I had ONE day to cancel.

My wife and I joined this gym a month ago. My wife is a personal trainer outside of this gym; however, she joined Planet Fitness for her own personal workouts. She has been coming on average 4 times a week for a month, most of the time alone. A few times, she has brought a guest or arrived with another club member to work out with. Two weeks ago, she was working out with two other Black card members and was reprimanded by a staff member because she and her two friends did one exercise side by side in tandem. Staff said, "It looks like they're copying your movements, and that's not allowed."

I joined Planet Fitness in 2012 in one of their sales blitz in our local area, Garner, NC. It was a good deal for $10 per month. I didn't expect saunas and pools and didn't really use those things very often anyway. The first red flag to me was they kept trying to get my checking account information, but I only gave them my credit card. I know that the bank will accept any charges, and you have to dispute them after the fact. No thanks. About 6 or 7 months in to my membership, I wanted to upgrade so I could go to other locations. The upgrade was only $10, so total is now $20 per month. You would think the company would want members to upgrade? What they did was lock me in to a new 12-month contract that nullifies the original contract.

You can join but you can't quit. The day I was leaving town for several months, I wanted to discontinue. There was no way that day, so I was billed until I came back. Reading other reviews, it sounds like account and billing problems are pretty common and part of PF's business plan to screw members.

I have been a certified health and fitness professional for over 10 years with 15 years experience in the industry. I have held every position possible in a fitness center from sales to management. The point is, I do know how to act when in a fitness center and I know what's legal, and what is just some ** that Planet Fitness promotes as rules! On three different occasions, with the last and most volatile being yesterday, May 14, 2013, I was picked out of a crowded gym, disrespected and had my membership canceled for "helping people"! To be more specific, I took 10 seconds out of my workout to show an asking friend how to use the treadmill. WTF! Approximately 15 minutes later, the local gigolo trainer who works there approached me during my workout stating the $10 an hour making assistant manager wanted to see me.

For the past three months, I've been a member at Planet Fitness but today, they did not let me work out. I've been paying every month. But because they ** up on my account and have not been collecting, he said I could not work out and was very rude. Jeremy ** is an ** at the Fort Worth location.

A thief broke into the locker room and stole my iPhone 5 during my workout last Tuesday, May 7, 2013 at Planet Fitness - Atlanta, Chamblee Tucker Road in Georgia. I was one of 4-5 victims. I saw 4 more broken locks. I was with the other guy who got his wallet stolen. I filed an incident report and later a police report. The manager told us the club did not have any responsibility with this incident, but he would review security cameras and get back to us. He never called me back. So I called last Friday to see if manager could update with the incident. I was told the manager was too busy and he'd call back to me in 5 minutes. He never called me back.

Not enforcing no cell phone conversation policies - I believe I am quite sensitive to noise. That said, I wear large studio headphones; a conversation has to be quite loud for me to hear it through whatever I listen to. I am almost reaching my breaking point over putting up with the noise of loud conversations and the stress it causes me, versus the stress it causes me to go up to these inevitably intense macho men (who I think are very clear what they're doing - "dominating" by talking loudly and disregarding the policy). Did I mention they often seem to have "wife beater" shirts on?

Planet Fitness is not honoring the contract. I bought 2 memberships when I joined Planet Fitness on 1-21-13. When I signed up, I paid a $49 start up fee each. I was told if I used a bank account, it would be $20 a month cheaper. I opted for the credit card billing. When I went in to update my credit card online, I was told I had to use my bank account. If they are going to change their policy, they should have to reimburse the extra fees they charged.

I found membership at Planet Fitness to be an adequately positive experience, although on a regular basis, some machines did not work. My dissatisfaction comes with attempting to cancel my membership in late March. I specifically told the staff person I did not want to renew in April and asked how long I could continue coming with my March membership paid. The staff person said that my March membership would continue into April, I think around the 13th. I stopped coming earlier than that in April, knowing that I had not paid for it. I thought that the transaction cancelling my April membership was complete.

I just wanted to say thank you to all who posted. I was debating between Planet Fitness and Blink Fitness. I had decided on Planet because of the unlimited trainer benefit with the black card membership. While filling out the application online because today is last day for $10 start up fee, I notice there was no other option to pay other than my checking account. I was very hesitant to complete. I am an accountant and do not have anything accessing my checking account except my life insurance. I searched on problems with Planet Fitness and found this site. My concerns are valid as there are many posts regarding inability to cancel memberships and stop the billings. So again, thank you all as you have made my decision very easy. Here I come Blink Fitness. They take card cards. Welcome to the 21st century!

My husband's membership was revoked at Planet Fitness in Benton Harbor, MI on Mall Road because the manager claimed my husband dropped the dumbbells, which he did not. He sat them down. This was only our second time being there. The first time we went the manager accused my husband of dropping the dumbbells (which all he did was place them on the ground and it made a sound). My husband apologized. I was scared of working out there again because I was afraid I might make a noise with my dumbbells and get yelled at too, but my husband reassured me that it would be okay and maybe he was just warning us because it was our first time there.

I'm really saddened to state this review because I have been very verbal about how much I like the Planet Fitness I joined. However, I usually go to the gym in the morning and recently my schedule changed. So now I go in the early evening. Going in the morning, I never have to deal with members who do not understand gym etiquette nor have I ever been faced with staff that do not understand what customer service means. Specifically, I was waiting to use the leg extension machine and both of the machines were being used. I patiently waited by the extension machine while I thought the person was going to complete a set. However, the person looked me straight in the face, took a break and continued to superset on the extension machine. I was so disgusted that I knew if I said something, it was not going to be pretty. Note: The sign directly in front of the leg extension states "no supersetting."

I paid for the gold membership at Coors and I40. Later I found out that the only extra service they provide is tanning booths. I couldn't get access to services around my schedule. The whole experience was an inconvenience. To top it off, the place constantly ran out of paper towels. I saw people get discouraged with the unavailability and walk away without cleaning the equipment. The water fountain was out of service for about a week before I was so grossed out and stopped attending. I paid for 6 months without attending and still paid $60.02 for cancellation fee. Come to find out, who knows how they got customer comments on their website because they don't allow you to post any; plus, you can't contact corporate.

Weights don't go up high enough. I weigh 155 and I can lift a lot more for dumbbell press than 60 lbs. I know girls who can dumbbell press more than 60 lbs. I understand you do not condone body builders but you've got to think about the college kids and how much they can lift, maybe go up to 90 lbs. instead of 120lbs?

Can someone please tell me why I cannot pay my yearly membership all at once with cash? Why does this have to come out of my credit card every month? Why is it that it cost approximately $240 a year, but anyone can join for $99 a year when they run a promotion? My cash upfront should be accepted for the year. Until someone can tell me why I can't, then I will never renew my membership, ever. By not accepting my cash payment up front is the worst, most annoying thing I have ever heard of.

Planet Fitness is not a member of the BBB. Planet Fitness (PF) may bill themselves as a judgment-free zone but not a billing-optional zone. Though PF franchises will happily accept full credit card payments for memberships, they will not accept reoccurring credit card payments. PF instead wants access to your bank account. So the consumer knows several things: PF can accept cash, credit cards, checks and electronic bank payments. PF chooses only to accept electronic bank payments. If your credit card information is stolen and used, you can dispute the charge, freeze the account and block the vendor. In other words, you don't have to pay for charges you didn't make! If your bank account information is stolen and used, guess what, once the money is gone, it's hard if not impossible to get back. Not to mention, you have a much greater mess now paying your other bills without cold, hard cash.

I joined Planet Fitness on a month-to-month basis. After a few months, I was unable to continue attending the gym so I tried to cancel my membership. I called them, I emailed them, I wrote them and went to my local gym where I joined. Now, it is over a year and they still have not canceled my account. I gave up trying and changed my account number to stop the automatic payments. All the correspondence they send for collection state that you can't cancel your membership with the contact info on the form and if you go online, they don't offer a way to cancel. You can send messages and complain, but they won't do anything about it. When you call, they say you need to send a letter, and when you go in to the gym personally, they say you need to call. Help, I'm stuck in Planet Fitness and I can't get out.

I am taking my time to write this because as a service provider, it is important to know the quality of service that you are providing to your customer. I join this club because it is close by my place and it would be easier to commute to exercise. When I first started, I thought that the gym was compatible to the membership paid. This year, I noticed that the environment has changed completely. First, let’s start with the cleanness of the gym. The ladies bathroom has not been cleaned in the past 2 weeks at least. The toilet bowl is very dirty with residues all over the place. The toilet has been clogged the past two weeks as well. The sink is nasty and needs to be cleaned urgent.

I just recently signed up for PF gym in Clementon, NJ. I used my Visa Debit card to pay the $10.70 start up fee and in my contract, it states that they will bill that same card every month. January 21 rolled around and I noticed they did not debit the card. I called the club and asked, "How come?" They said because no one had swiped my credit card information. They said I would need to give them my checking account number and bank routing number since it is a debit card with the Visa logo. They also stated it was a PF policy that they do not accept debit cards with the Visa logo on it. They said I could call and report the card as lost or stolen and they would issue me a new number! Duh! Any credit card issuer would do that but they still stated no.

I was told that I couldn't talk on my cell phone as it was company policy that cell phone use is allowed in the lobby only. I complied. However, the black members at the Farmington Hills, MI location are constantly on their cell phones, so I decided that if they can use theirs, I can use mine. I was approached again by an employee who told me that I was going to have to end my call or continue it in the lobby. I wish I had signed up for the 'Special African-American Membership'. The owner of this particular location is a nasty, wretched woman with a horrible, miserable, unfriendly attitude. I'm quitting and informing AmEx to no longer process monthly charges from this dump. There are a thousand other gyms out there. Bye, PF.

I joined Planet Fitness at the opening of this facility and have paid my monthly dues, referred five people to the gym and have been an active participator in this gym. Upon joining, it appeared that the staff were disorganized and appeared uncertain of the regulations, rules and were less than helpful at explaining how to use the red light therapy machines and hydro-massage beds. The inconsistency in management remains a deep concern, but not as deep of a concern as the way I was treated tonight.

I had never heard of Planet Fitness before I saw their horrifically sexist commercials making fun of gender-ambiguous women. I will never give one penny to this gym and will tell everyone I know not to go there. I created a petition against Planet Fitness' discriminatory advertising. Please sign and share. Planet Fitness: Immediately Discontinue Airing Genderphobic Commercials.

The Planet Fitness was advised in 10/12 that they were to cancel my daughter's membership, with auto checking deduction of $20 per month. They took the money out and stated it would take another month. Fast forward to 11/12, same deal. They assured us it would stop and no further charges would be withdrawn. Fast forward to 12/12, and yes again! They now have charged 3 months plus causing 2 overdrafts for my college kid who is on a tight budget at $39 a pop. I want Planet Fitness to reimburse 3 months’ worth of fees plus the fees charged by the bank due to their ongoing errors and incompetence. Never use this place!

At no time during the signup process was I told I would have to come into PF to terminate my membership. I am not interested in any of their sales pitches or 1/2 price deals or whatever. I simply wanted my membership terminated. They continue to bill me months after having told them to cancel my subscription. This is fraud as far as I am concerned.

When I first joined Planet Fitness, there was some kind of problem with entering my billing information correctly. My account and routing numbers were reversed in their records, so my checking account could not be billed. Due to this, they charged my credit card a $10 monthly service fee for a three-month period. I contacted them regarding this error. The correct information was supposedly entered on my record with Planet Fitness, and I was refunded the extra fees. A few months later, I noticed I was still being charged the additional fees on my credit card and that my checking account was still not being billed. I called Planet Fitness again and they told me that the monthly membership fees were not being successfully charged to my bank account. The person I spoke to on the phone confirmed that Planet Fitness now has my correct billing information.

When I joined Planet Fitness, I was told that there was a 12-month commitment, but if at any time I needed to cancel my membership, I could freeze it with no consequences and cancel it after my one year commitment was up. I just moved away and there is no PF near me, so I called to freeze it. The woman on the phone was extremely rude to me and after asking why I wanted to freeze it, she said that they only froze accounts for military or medical reasons. I will be following up on this, but from the sounds of these reviews, it won't be an easy process.

I joined PF in March 2012 so that I could get start changing my lifestyle and exercising to become more fit and healthy. Well, the first few months were great and the staff was nice, but then things started to change. First it started with the rules of no cellphones on the floor and only the lobby. Unfortunately, this is one of the rules that don't apply to everyone, seeing that almost everyday and/or night when you went to work out, there would be people texting on their phones and holding up the use of the equipment. When it was brought to the management's attention, they just blew it off. Next came the ‘No children under 13 could not work out in the gym or even be in the facility’.

Planet Fitness has been fraudulently billing me for several years on a credit card that I didn't use very much, so I didn't notice the extra charges. I talked to Capitol One and they suggested that I cancel the credit card and that way I could absolutely stop the billing. I am a chronic pain patient who has had neck/disk fusion surgery and I still see a pain management specialist for monthly pain medication and Epidural Steroid Injections about 3-4 times a year. There is no way my doctor would allow me to even join one of these kinds of clubs because of the imminent danger of re-hurting myself.

Recently, I got my membership cancelled for bandanna wearing. Tween-ish manager advised of exception to rules as several members were wearing other headgear than a baseball cap, duh! I asked if I could have exception as at other clubs. I was advised that if I rolled the bandanna like a headband, I'd be good. I asked her mobile, how I could be approved the exception to policy and she seemed unclear. She was asked to contact a manager to inquire but minutes later advised that the district manager cancelled my lifestyle, I mean membership! This totally floored me as no explanation was given. To boot, the corporate office didn't give one, either. I was told to find a new gym as if I attacked someone. There goes customer service.

I recently was offered a job in Vermont. I have been a member of Planet Fitness for a while and have persuaded a lot of my friends to join as well. Once I moved to Vermont, I looked for a Planet Fitness nearby to workout. However, there are no Planet Fitness in this area. I then received a a text message from Planet Fitness stating that my account was overdue. I called the gym and asked them what happened. I later found out that my card was cancelled by Bank of America due to a fraud and the bank was sending me a new card on the mail. With that being said, I called Planet Fitness, informed them of the occurrence and told them that I would like to cancel my account due to the fact that there were no Planet Fitness nearby.

For the past three to four months I've worked at PF, I have been harassed outside of work while with my family. I feel as if because of this harassment, it has affected my work performance very much and has caused me to be late and mess up on paperwork once or twice. I was consistently singled out and was also texted profanity from my so-called manager, ** of the Seekonk gym! I have multiple texts that are disrespectful and considered to be harassing. I will be contacting my lawyer and moving forward. I have all evidence on my cellphone, all pictures of other employees using the internet and doing clean and press in the gym. Now, can you explain why I would be singled out for doing those things? I think that's favoritism and bad management not to mention when I was fired, it was in front of the whole gym. This is bad management. I felt so insecure and depressed. She defamed me in front of the whole gym. Things like this can't go over.

Planet Fitness has a headgear dress-code that is mostly directed to and works solely against a certain group of people: ethnic people. I am a natural-haired black woman and my hair frizzes up huge with sweat, in which I usually wear my shpitzel in order to tame it during this activity. I was asked to leave today after being a member for four years because I refused to remove it. Supposedly, head scarfs and wraps are in the category of possible gang-related bandannas. I was told this policy gears more towards the aspect of intimidation. So while buff built guys can work out in fitted caps and look cool (oh, and non-intimidating), I have to simply look crazy because my stylish head wrap is too intimidating.

Keep your documentation! I've had to resort to disputing charges from this gym with my credit card company. Seven months after I quit, I'm still dealing with this. They continued to bill me after the first dispute from the credit card company, and refused to accept the second, despite the first resolving in my favor. I cancelled services with them via certified mail (I first attempted to cancel in person, which their stated policy allows, but was refused by the employee at the desk, who told me I would have to mail the letter). When they still billed me the next month, I visited the store in person, despite no longer living in the area, as they refuse to discuss any billing matter whatsoever over the phone.

I have had several encounters with the employees of Planet Fitness. I have been a member for almost a year. Although I have a membership at the YMCA as well as LA Fitness, I chose to get a membership there because of its proximity and machine availability. The first day I opened my membership, I walked in with my workout gear on and head scarf (being an African American woman, in order to tame our hair texture, many of us choose to wrap our heads with a scarf). After signing the check, I was eager to begin my workout. I asked the associate if it was okay for me to begin. He nodded yes and I jumped on the treadmill and started my run.

I have been with Planet Fitness for over a year, and recently they renewed my contract and yearly membership fee without asking, or advising of any changes. I do not tan, but do like to use the red light room and the reason I pay for the black card membership. Normally when I come in, there is someone scheduled so I book the next time slot available and come back. There has never been a problem and I have never failed to return. Yesterday, I came in at 6:10 pm and the red light room was booked until 7pm. I signed up and went across the hall to the restaurant to eat versus sitting for 50 minutes. I came back and some staff person told me I am not "allowed" to leave when I sign up. I said that doesn’t make sense and that is not in my contract. Plus I am not a child and telling me I have to sit for almost an hour waiting is nonsense.

It is not the first time that I walked by a group of your staff members and they start talking about me, but today topped it all! As I was coming down the stairs from one of the tanning beds, there was a group of 5 or 6 of your member staffs sitting at a table. They all looked at each other, then looked at me, and suddenly they all started laughing and giggling about me! I mean, they couldn't make it more obvious. I have to say, for a "judgement free" zone, that episode was very disappointing for me. I honestly didn't even feel like working out afterwards! I just felt like running home and never coming back to this gym, full of fake people! I really hope that somebody contacts me to further discuss this or I would be forced to contact the local news channel. I'm sure that they will be very interested in a story of the sort, due to the fact that it could be perceived as racism and discrimination! Thank you!

I signed a contract with Planet Fitness on 4-26-11. Now, I am trying to give my thirty day notice to cancel my contract once on 4-20-12 and they told me to come back on 4-26-12. So I did, and they still refuse to take my written notice. Also, my credit card was billed five times in one day on 4-19-12. I have fulfilled my contract as agreed. Now, they are giving me the runaround big time.

My window was busted out of my car, and they did not even care at all. As a matter of fact, they laughed at me.

I have not been going to the gym for medical reasons. I received a call on my answering machine last week. Apparently my debit card was declined because I received a new one. I called and spoke to Ryan at the Cherry Hill NJ location. He told me that I owed $42.80 for 2 months, a fee of $10.70 and and extra $10.70/month because my card was declined. I told him that was unfair since I did not know this was happening until last week. I asked him to cancel my membership and he told me I had to do it in person. I immediately went in and he told me that I owed $62.70 because today was the day they bill my account for next month. I wound up paying $52.10 so that I can cancel my membership. Ryan claimed to be the manager but I find that hard to believe. Planet Fitness should have contacted me earlier (by at least 1 month) if they had a problem with my debit card. I also should not have been charged for next month since I cancelled it today. There are hundreds of complaints against them online for similar problems. Shouldn't something be done about this?

I was working out early in the morning at 6:00am. I went up to the 30-minute work out. There were two other members that was working out. Then a staff named Moses came up to me rudely stated, "You need to start from number 1 and work your way around the numbers. There are rules to follow here." So I told him not to talk to me like that and he need to relax. He then called the supervisor at the time named Andrew. When he approached me, he rudely spoke to me and asked me for my member number. I did not want to give it to him because his tone of voice was not professional and believed what the other staff (Moses) told him. When everything came down, he called the police and canceled my membership.

When I joined Planet Fitness in May 2011, an agent of PF advised that should I wish to cancel their contract, they will transfer my membership or cede the contract to a prospective member. When asked if they (Planet Fitness) will find the prospective member, he said yes. At the time, I had all the intentions of using the gym. But I soon moved to an area where there is no PF. I then informed the gym manager, who advised that I would have to find someone to take over the contract, that PF cannot be involved in that process. I have had so much trouble trying to get this contract terminated as it is impossible to make use of their facilities.

Myself and another member came into the gym on 04-12-12 at 9:30 and began working out. My cousin, who is the other member, was helping me with on some of the machines due to her knowing more about them than me. Well one of the workers took it upon herself to go tell the manager, whose name is David, that my cousin was training me in the gym and she didn't think she had a membership card, and that she had seen her come in there more than once a day. The manager then began to follow us around the gym watching and seeing what we were doing. After about ten minutes, he came over and first told us that we could not use one of the machines we were using and began to tell my cousin that she could not do any training in the gym, that she comes in there too much.

In December 2011, I joined the Planet Fitness in Shelton, CT on Bridgeport ave. I received a promotional card in the mail that says, "$5 down, we will waive all previous balances." I brought this card into the gym. I explained that I still have a balance of $47.70 that is owed to the Milford, CT Planet Fitness. She said that is fine and joined me up. I paid for the deposit and I have paid for every month since then. I used the gym for the first time today, 3/29/2012. I went in tanned and when I came out, the manager named Caesar was extremely rude to me, embarrassed me in front of workers and customers, was very cocky and arrogant and I feel he has no business in customer relations.

My son and his friend have been going to the gym 6-7 times a week for 2-3 hours a day for over a year. Last week, after entering the gym, they changed into their workout clothes; and when they came out of the locker room, they were told their memberships were cancelled. They asked why, and they were told because they were laughing. When they said that was ridiculous and thought they were kidding with them. However, they were refused entry into the gym and asked for more information but were denied.