Planet Fitness Reviews

Discrimination at Planet Fitness - Black people are not taken into consideration when it comes to the "head gear" rule at Planet Fitness! No, it is not religious or medical needs, but they are affecting my health when they told me that I can't workout at the gym because I want to keep my hair up and dry. As a black person, I have the right to be healthy, workout and protect my hair. Baseball caps do not work for people of color. A person who is not of color would not understand this because their hair is different than ours. So when the manager of the gym told me if I don't like the rule then cancel my membership, I was outraged. To me, this is a way of discrimination with censorship. They can't say no blacks allowed, but we will say no head gear so they can't come. I follow dress code, but when it comes to the "head gear" code, it is an issue that needs to be addressed.

I am a black woman who wants to look good and feel good. I also take care of my hair. I bought a hair product that supports my hair to breathe and look good after a work out. I purchased it at Sally's beauty supply store called Dri Sweat Women's Active Wear Protector Cap. I was then harassed by a staff member telling me that my hair product was not in code. I took this very offensive and discriminating against as a young black woman who decides to work out and be healthy. While our nation is fighting childhood obesity, heart disease, diabetes all around and any other overweight related health concerns that plague society. It would behoove such companies like Planet Fitness to do all that it can to reach out to those who need it most, like inner city people who happen to be Black and bi-racial. We, as black and bi-racial people, take care of our hair in a different manner than Whites. This is discrimination at its finest.

My credit card was stolen and I received a replacement card. I was on a $10 monthly payment plan. Planet Fitness in Souderton wasn't able to charge my account and charge me an NSF fee of a total of $80. They never called or emailed me about this and instead were happy to charge my card. I called to complain and went in to complain and was told thy couldn't waive the charges and that my account was cancelled. To make matters worse because I was a member for less than 12 months, they were charging me a $59 cancellation fee. If I didn't pay them the $139 they would send me to collections. I was furious and then they threatened to call the police. That was fine with me because I know who the thieves are. Avoid this overcrowded, rude staff club.

My daughter and I were in the changing room/bathroom/locker room. The custodian did not make his presence known, seen us, and proceeded to vacuum. Last night, the night custodian made his presence known, which has happened for the past week. However, last night, he was angered having to wait. He walked out angry, and said, "Every night." I have had to ask him to give me five minutes so he will stay out!

The staff there was very rude and nasty along with the manager who is very nasty and who does not seem to understand that if the customer don't pay, he doesn't get a pay check. I went to the Pelham branch with my father and sister who is a minor and because she didn't have an ID, they wouldn't let her in. Let me tell you that my father is a black card holder who they consider to be a VIP customer. I just can't believe the attitude of the manager. I would never go back. I strongly recommend no one to join Planet Fitness gym.

Planet Fitness never told me that there is a membership fee of $10.00 for subscription. They asked me for a credit card for monthly charges to be auto debit, but they not only took the monthly fee, they also went ahead and charge me for the membership that they never told me about. Moreover, in the month of January, they charge me five different times for monthly service, which I don't agree with, because I only have 2 memberships with them. Planet Fitness deliberately charge on my credit card like if that's their credit card. The manager at Planet Fitness wasn't helpful at all.

My name is Linda ** and I am a member of Planet Fitness and went through their website, and it seems you give the company or franchise its ratings. I would like to inform you of the discrimination and insult that I encountered at the new Rochelle branch with an employee and the gym manager, Chris. The Hispanic lady who checks the gym members in when they come to the gym had been quite rude to me the first time I went to work out at that particular gym.

Just want to ask why you are sponsoring The Biggest Loser when PF does not allow us to use their own personal trainers in their own gym. This is such a disconnect. Let the trainers work us!

I can't cancel without writing to the club. I have a balance because my card expired and no one mentioned it when I came into the club to satisfy the bill so the next month and the month after that the same issue. You ask why 2 months went by before I really noticed. I moved out of state after paying the first bill that came in the mail. I used auto debit from my bank account and the person taking my payment the first time used my updated card to make the payment and never told me that the reason a bill came in the mail was due to an expired card. The manager told me they aren’t refunding anything although I had not used the gym in over 2 months and she could see that I hadn't (because I moved) but instead told me it was my fault!

I already have membership. I bought my wife in to try the give for day. They refused and said I pay 20 dollars. I refused. Other gym don't do this. They lost my future business.

It doesn't even deserve one star. Everything was hunky dory until I tried to cancel. You can't cancel over the phone, you can't cancel with a fax, you have to mail in a letter—fine. I mailed in a letter to cancel. I got charged again. When I called in to ask why the employee told me it had to be certified. Fine. Did that. Even took all the money out of my bank account. Now they won't cancel because I have a balance on my account. This is a load of bull and I am done with it. I finally found the number for corporate and will be calling them first thing Monday morning. I work 60 plus hours a week out of state and cannot go in in person to fill out the form. Now I am seeking legal action. I want everything from the last 18 months (since I was in the gym last) that I paid back. I want them to remove the late charges they say I owe. If they do that, I will drop it. If I get more trouble, I will be seeking damages.

Having worked for PF, there are a few issues that need to be resolved. Most PF will not come back to try and claim the money. They will just refuse new memberships under that name until the balance is brought to 0. Most have annual $99 down/yr contracts. Around Christmas, these are the best deals and in my opinion, the only reason to join. They are a private club with extremely high turnover rates for employees. Typically, only the manager staff stays on for a year or more and most employment agreements are severed for trivial reasons bordering on personal issues with very little time or effort exercised (no pun intended) to correct the problem.

I am currently in a battle with Planet Fitness in Bloomington, MN. My son signed up with them, and they failed to ID him. He is 17 and cannot enter a contract. His mother and I caught the problem right away. He has used the gym once. No big deal right? No, they will not simply cancel and waive the fees. They want me to come in, even though I barely even have time for my family, let alone them. I work 50 hours a week, and am going back to school. My wife works two jobs, with school as well. The manager keeps telling me, he signed the contract, etc. It doesn't matter! He's 17 and cannot be held in a contractual obligation. They better cancel without a fee or I will be having a huge blow out with them. If they even think about trying to collect, or hit my credit, I will be hiring an attorney.

My son called me from the gym telling me about the problem he was having on Planet Fitness and his account. He was telling me how Steven who's employed at the gym in Ocoee was degrading him and I could hear Steven in the background yelling "your account is always insufficient". On about he drives a Mercedes and my son drives a Nissan. This is unacceptable, unprofessional and demeaning! I told my son not to argue with him even though he felt every right to defend himself. People go to the gym to better themselves if it's health, self-confidence, mentally or just for a better look.

When I joined the gym almost a year ago, I was told that no head gear was allowed, except baseball caps. I turned to the worker and told him that I have to use a bandana, because I sweat a lot, and I do not like the sweat to get in my eyes. He said the bandana was okay. A few weeks ago, I was told that I could not wear a bandana, but a headband was okay. I folded my bandana into a headband, and was told that it was okay like that. Now, I was told that I could not wear a headband. I am quite puzzled. I told the manager that a baseball cap cannot hold sweat, to which he agreed, but he could not give me the reason why headbands were not allowed. What is my recourse, other than quitting?

I am extremely upset with the way I am being treated. Planet Fitness is stealing my money! I joined the Wilmington Delaware club in July of last year. I got the black membership, and then moved 5 months later. Knowing I had to wait a year to cancel, or be subject to the early cancellation fee, I waited and continued to be charged the $20 monthly fee without protest, even though I could no longer attend the gym.

I would like to have my complaint removed at my request. I spoke to the owner and she was glad to help & did so. She also called me and personally gave my son a temp membership! Thank you in advance.

I'm wondering why our local Planet Fitness in Hampden Township would not allow my son to do a "short term (paid) membership", while home on leave from the US Army! Some back ground, my son was what they call a 'black card member' at PF in Hampden before he left for basic training back in July. He is coming home on 11/18/11. He will possibly not have to be to Texas Ft. Bliss until 12/5/11. All my son wants to do is keep up his PT while home. He asked that I check with PF, because he was a member and while he's home, he will be working out of the Mechanicsburg Army Recruiters office.

I applied for a job at Planet Fitness and got the job. By the way, I only worked five hours and was fired for no reason, whatsoever. They were showing me how to fish people's accounts even if they have not been to the gym in months--to me, this is robbery. They also told me that when "black people" come in for a tour, I was told by Shelly, the manager of the South Carolina Planet Fitness, not to show them the tanning beds because ** don't tan. I was shocked and sick to my stomach when I heard this. So, people in Charleston, don't be part of a racist company, and do not work out in Planet Fitness. Shelly, the manager, doesn't support someone that is ugly inside and out. She is a **. Thank you very much.

I went to Planet Fitness in Clifton Park, NY today and was discriminated against and no one could tell me why. I wear a silk scarf when I go to the gym to protect my hair every time I work out and I was stopped today and told, "you cannot wear door rags at the gym". When I asked for a reason I was given the district manager's card and told to call him to find out.

I have filed a previous complaint which you have posted. This complaint which I refer to also has a response from Planet Fitness (DM). However, I am providing you with another response to show consumers just how this company does not care about you whatsoever, except for ripping you off. I will be the first in line the day and year a class action lawsuit will be commenced by a large law firm against Planet Fitness for intentional and illegal contract practices.

I have been a member of the Planet Fitness gym in Ocoee, Florida for more than 3 years. Three months ago, my credit card reached its expiration date and I received a new one from my bank. Yes, I did not notify Planet Fitness of the new card. It was an error on my part. However, I am a regular attender at the gym. So, I thought that I would discuss this with the folks at the desk as soon as possible. On a side note here, never in the 3 months of getting my new bank card did I ever receive notification or even a comment when I showed my member number at the door to get in. Instead, I received an email stating that my account was past due $40.31 and I needed to correct this immediately.

Hi. To all who is reading this, beware of Planet Fitness. Yes, they're rude and display racist behavior. They lie to you at the inception to get you to sign and then take money out of your bank account. Their District Manager is ** and a loser at best. Please read my complaint to their office and the rude response from the D.M.

I have been trying to cancel my membership for approximately 3-4months now. I sent in the "certified" letter they requested and now about 4 months later, I am still being charged my monthly $10.00 fee plus an annual fee of $29.00. I called the manager at the East Greenbush branch and he was totally unhelpful. He told me it is policy that they need to talk to the person as well, and apparently there was a $20.00 balance which I was unaware of.

My wife and I signed up with Planet Fitness in April. We both were very busy, and didn't have time to go very often so we cancelled out our memberships about a month later. Recently, I rejoined in early September, and quickly noticed that quite a few pieces of equipment were missing. Most noteworthy of having a squat rack, I asked another member if there had been any talks of the gym getting one. He informed me that they just removed it not too long enough because they do not want body builders in the gym. This is of course ridiculous, as anyone can benefit from squats.

Buyer beware! While at the gym the other day, I was informed that I had to remove my hat. It is a simple crocheted hat I wore to keep my head warm. The manager had an employee tell me that I had to remove it. I spoke with the manager about this, and was told that anything other than a baseball cap wasn't allowed. Well I don't own or want to wear a ball cap. This is a total contradiction to their mission statement, which states that they want you to feel comfortable and accepted.

I wore a workout belt to help with fat burning and water loss during my workout at Planet Fitness on Ives Dairy Road in Miami. The Manager Mariana and another employee named Vincent told me to remove the belt or wear it under my clothes because it is against their "rules".

I signed a contract with Planet Fitness for 3 years. It was explained by the consultant that I can pay the amount once a year. I asked for a 1-year contract but he explained to me that I can sign for 3 years but pay for only 1 year, and if I wish to continue after a year, I can pay the next installment amount package as I go. But after three months, I saw my account is in arrears. I called the management to speak with the consultant who assisted me but he is no more working there. Now, they are saying that as I signed the contract, I need to pay the amount. I don't know how to proceed now as the consultant who helped me is no longer there. Can anyone help me how to sort this out? I am even ready to cancel my contract as it is just 4 months old.

I canceled my membership, along with my son's membership, over a year ago. And I paid the balance they said was due after I canceled. Now, over a year later, they started billing me for $39.00 in June. I do not even have an active membership with them anymore. I tried calling them. The guy who answered the phone told me not to worry about it as "they will not report it on my credit anyway".

I was a member of this gym for more than three years. I haven't visited the gym more than two years because of my busy schedule. I got an e-mail saying that my membership wasn't paid. I checked my balances and found that April to June wasn't deducted from my direct payment account. I went to the gym and talked with the employee there. My credit card was renewed. She said that my account was closed and I owe them $70.00. My membership fee is only $10.00/month. So they charged me $40.00 fee. I asked to see the manager and she told me that he only works during weekdays. I went back to the gym and asked Rick to waive the $40.00 fees but he refused. They screwed my account two years ago and they overcharged me $20.00. Rick reviewed my account and he said that he was going to issue me a credit. After not getting credit, I reminded him again and he asked for a copy of my statement which I gave him.

I cancelled a gym membership on July 1st. I went into the location to cancel. FOr some reason I had a balance due of $31.64 evebn though I was on automatic payments every month of 21.64. I went home paid the balance online and was told that I could just call the location to cancel over the phone when balance was paid. I called back on July 2nd to cancel. The girl I spoke with said ok its cancelled. The following week I stopped by the gym to verify my payment for $31.64 was taken and it was cancelled. The gentlemen at the desk said yes I show your membership is cancelled. On my credit card statement for 07/18/2011, I have a charge of $21.64. I went into the gym for a third time & they advised it was never cancelled & they refuse to refund the $21.64. I am going to dispute this charge with my credit card company. However, this gym is so dishonest I am afraid they will send me to collections.

I went to cancel my membership with Planetfitness and was told I had to pay $58.00 to cancel because it has not been a year.

On 6/14/11, at about 2pm, I was at the Melville branch for my work out. I showed my card to the girl at the desk as usual and she went ahead to clarify that I was from another branch - Carle Place. So I said to her that I have officially transferred to this branch and was informed the last time I was there on 6/6 or 6/7 that it will be effective on Saturday, 6/11. On this day I had to pay extra $5, so I said I will start when it becomes effective, instead of paying $5 each time. However on 6/14/11, the girl at the desk said since I joined in April, I can officially transfer by the end of June.

After two years of paying for a membership I could not use, I attempted to cancel over the phone and was denied as they do not allow cancellations over the phone. I came into the club and attempted to cancel and was denied because of a balance due from two years prior when my CC was stolen. I updated my CC info in 2009 but after the bill date and was charged, thus, I still have an outstanding balance of one month plus the return fee. I have been a member for over 4 years. I paid two years longer than I needed to and referred several who eventually purchased memberships.

Planet Fitness, Waterford, CT is very unprofessional and has poor customer service. I’m a long-term member that never missed a payment. I finally decided to cancel my membership (contract). I stated my intent and signed a cancellation form, which was co-signed by a member of the staff. A month after the "last bill date", I'm still getting charged! The BBB & RipOffReports sites validate numerous "billing errors" and problems from this gym. Buyer, beware: get the termination details spelled out and mutually agreed to before joining this place. Use a credit card for protection. It's a very frustrating experience. And they have no intention of changing their business practices.

On 2-3-11, I had four hundred and 25 dollars stolen from my locker in my wallet. It was partly my fault because I left the key in the lock for 1 half hour. The manager was in the locker room during the cleaning time. I had went back to get my key after I knew I forgot it.

Planet Fitness on Route 70 in Cherry Hill, NJ has the worst management I’ve ever experienced. They cancelled my membership and called the cops on me because they, as usual, could not help me with my billing question and thought I was giving them an attitude. I wanted to pay them by check or another credit card for that month. This happened on the 17th of January 2011. I pay for my son who has a white card and I, a black card, but if there is not enough money on the card, they charge me an additional 10 bucks each because they say they can't bill them together. What kind of company can't accomplish billing both together? The front desk responded by saying, “Sorry, we have an outside billing company that handles this so and they can’t bill a white and black membership on one charge.” I asked to speak with the manager when one guy behind the desk told me to leave and take my two sons with me. My sons, 18 and 14, were already working out. The manager finally appeared, but was busy kicking some other guy out, how ironic. Incidentally, they called the cops on that guy too. Then they kicked my son out because he was related to me.

I transferred from their Centereach location last May. I had the $10.00 per month plan, which is what I had in Centereach. I was told that I did not in fact transfer, but I filled out the online registration. Now I remember going to the gym and then signing me up. They have been charging my credit card $19.99. This is a mistake and they refuse to give me my refund of $70.00. I would not agree to sign up for the black card. I do not tan nor do I bring other people with me that don't have a membership. There is no other reason to maintain a black card. I have brought this to their attention and they refuse to refund my money. I told them to cancel my membership, but I was told I would have to come in and do that in person. If you check my attendance at the gym in the last 7 months, it’s maybe twice. This is like highway robbery.

I went in to cancel my membership and was told I owed nothing. On my credit card statement, I was charged $30.74 membership fee on the day after I cancelled. They refuse to issue a refund, so I will take the matter up with my credit card company.

My son was let go from his position. He plays high school football and his playoff game was switched. He was unable to find someone to cover his shift and asked if he can train someone so they can cover for him. She didn't like this and made up stories that he wasn't closing the center properly. She made this up just to find an excuse to fire him. She threatens the other students that if they don't learn their jobs, she will get rid of them. She badmouths her employees to other employees. She discriminates when people apply for positions. She is very unprofessional. I want to file a complaint with corporate but they do not provide their contact information online or at any of their centers. Please help.

I signed up online and for some reason it chose my "Home" club in Trumbell, CT instead of being closer to home. I signed up for the service that allows you to go to any club, so I really didn't think it mattered. I got an e-mail saying go to the club and pick up my membership card and get a tour of the facility. They could not find my paper work and said my billing information was wrong. No one available to show me around.

My complaint is similar to Romeldia of Detroit, MI (Oct 26 2010). I purchased a membership and had it for months. When I became unemployed, I called to cancel on 10/01/10. I was told that I was paid up until the 10/17 and I could stop by anytime before then to sign the cancellation papers. When I checked my bank account a few days later, I noticed I was charged $30.74 the same day I cancelled. When I called Planet Fitness, I was told they will not refund my money. I have since taken it up with my bank to get my refund. I am unemployed and every penny counts. It’s like robbing the poor.

I have been charged monthly charge twice this month. I am unable to speak to anyone in the corporate office, no one returns my calls. They are the worst with customer satisfaction.

After waiting two weeks to speak to the manager, I found that he kept ignoring me. He said he had to speak to a customer, but instead he spoke with 2 customers and 3 employees and was on his way to speak to a 3rd customer when I finally asked him how much longer I had to wait. At that point he became belligerent, and I decided to leave the club. His manner was not appropriate for a manager.

Planet Fitness, South Africa are stealing people’s money by forcing them to re-join or to be taken to court or blacklisted some after 2-5 years after ending their contracts. Check the Internet, ** has + 1000 complaints.

I purchased two memberships from the Livonia Michigan location, one for myself and one for my husband. He only used his once in about six months, so I decided to cancel. I was first told that I could cancel over the phone then once I tried to do this, I was told that I had to come in. I went in on the 12th of October to do just that. I asked if I would be charged the $10.00 monthly fee, they stated no, it was not due to come out until the 17th of the month. I just happened to call my bank to verify funds for another transaction and discovered I had an overdraft charge of $30.00.

Talked to person on duty. Was not going to be in NY in October. I wanted to transfer membership. They told me I owed $. I paid $. They said to wait till October 17 to transfer - tried and couldn't on the net. Called them and the person answering the phone told me that I was all set, paid in full, and the membership was closed. Today there was $ taken from my account and I called and this person told me that I owed money, the account was still open, and I hadn't closed the membership. He also said I should have known to fill out papers to close account. I retorted by saying I wasn't the person who should have known to fill out these papers and the person I spoke to at PF never had me fill out any papers. My husband's account was not closed either. The manager said that my account has been noted as a bad account - no monies gotten from the bank statement.However, I had money taken from my account today. Why not the other times?

I wanted to downgrade membership to myself only. I was told that I would have to pay a $10.00 downgrade fee. I asked to talk to the manager and was stonewalled. My contract said that I would not be automatically re-upped for another year without notice. Needless to say, they hit me for the renewal fee. I decided to cancel and since it was on the 11th and not on the 10th, I was hit for another month dues. Is there no limit to the greed?

I wanted to downgrade membership to myself only. I was told that I would have to pay a $10 downgrade fee. I asked to talk to the manager and was stonewalled. My contract said that I would not be automatically re-upped for another year without notice. Needless to say, they hit me for the renewal fee. I decided to cancel and since it was on the 11th and not on the 10th, I was hit for another month dues. Is there no limit to the greed?

On October 8, I called Planet Fitness about a charge that was placed on my Capital One card for $40.00 quote, a maintenance fee. They stated to me that I would have to come into the store to cancel my memberships. I was told I could not cancel over the phone and that the fee for each of my 3 memberships was $30.00 to keep the monthly fee locked into the $10.00 rate. I then asked why was it $40.00 then? I was told because my Capital One credit card denied the charges and I was being charged the $10.00 returned fee for each membership. I then stated, "you charged me in the beginning of the month?". They told me to get out of my contract from 1 year ago and read it. To which I stated, "the young girl, who originally signed me up, never informed me of this". And after one year, I cannot find my comply of the contract.

Looks like my complain is similar to others here. I joined this place late '09, stopped going there in Jan 2010 and canceled the membership in Feb 2010. Now cancellation is done by signing a form, duplicate of which is given to me. Well, I thought that's the end of the story. And like lot of other things, misplaced this duplicate I got from them.

In May 2009, my daughter and I joined Planet Fitness for $10.00 a month. What a great deal. We started going every night. Half the time, the equipment didn't work; there wasn't anybody around to help you, not to mention the loud horn that goes off if somebody puts their weights down too hard. A few days after I joined, I ended up in the hospital with cancer.

On Oct.4, due to health reasons, my wife decided to cancel her membership with planet fitness. Membership fees have been deducted from our checking account on a monthly basis. On Oct. 1, our account was debited $29.00 for Oct. $10.00 for monthly dues and 19.00 to sign up for another year. Since she will not be using the facility, we would appreciate a reimbursement of these charges. Please notify us .Thank you.

I joined the new gym in Newburyport, MA. It cost $10/month, great price all good. Well, the only problem is I get charged $20. I told the manager. He didn’t know what happened. They waived my next month to make good. That’s great, except the following month they took $30. So now I am **. Now they waived through January to make up for it. That’s all good. But the very first month after this agreement, you guessed it, I was charged again. So, I went in and canceled my membership. Then 2 days later, the annual fee was taken out. Anyone who is a member here, you need to look at your bank statements. They found out I am linked to another member somewhere, so I am paying for him and me. That’s quality company here. Check your statements people. Not to mention, the place has too much sissy equipment. Free weight area is pathetic. The Fitness Factory in Newburyport blows that place away and the town closes it, unreal.

I was once a member and when I opted out, they said that I had to let them know by a certain date which I did, but they still charged my account. They gave me the date and then told me I am wrong. My daughter is now experiencing the same problem. She sent everything, certified with a return receipt. Now they are saying the person she spoke with gave her the wrong information. The person she spoke with was Courtney in the Kingston, NY Planet Fitness. Now she is saying she never talked to my daughter and I witnessed the phone conversation as I already had a bad experience with Planet Fitness. Now my daughter had to change accounts because of their neglect.

I went to make a cash payment in person to avoid any overdraft fee to my account. The manager made several calls to try to override the system to apply my payment but it still showed a zero balance so he gave me a written receipt and also a printed receipt. But, apparently, the system did not realize I already made a payment to my account. When I joined, I was told that I would be able to make cash payments even if I had a debit card on file. My experience with Planet Fitness has been a roller-coaster. It's easy to sign up but to fix their mistakes, they didn't want to take blame for their mishaps.

I am a employee at Planet Fitness currently, and I am writing this to inform everyone about the unethical and not to mention illegal procedures that Planet Fitness is doing. Credit information and checking account info is being exposed and they are selling members information. Cancel your membership. I have the corporate number which is **. I also have the main person behind the whole operation. His name is Brian **. Confront these people and they will be brought to justice.

Cancelled my account back in January and I'm receiving letters with outrages amounts due. Several calls placed, letters sent, and matter unsolved. During the week of January 25, 2010, I placed a call to the Planet Fitness I signed up. The reason I called was because I received a letter stating my account wasn't charged and I had to pay $59 (which includes additional fees). I was told by their customer service representative in order to cancel my membership I would need to send a certified letter requesting the cancellation.

Upon entering planet fitness and swiping in, a loud horn went off. Even though, I was in Friday apparently my membership expired and no prior notice was given. The kid behind the counter (not the girl in the yellow shirt apparently just a friend he was entertaining) said they don't send renewal reminders and I should have paid more attention.

The gym has a policy for no outside equipment can be brought into the facility for liability reasons. The gym is supposed to provide floor mats for floor exercising, but they don't have any at the gym. My wife and I have a floor routine for our abs, so we brought a small rubber pad to complete our workout. We were told that we could bring in a towel to use but no mat because this violates the policy. I can see if I was bringing in something that the gym did not, or is supposed to provide, but mats are supposed to be provided and they are not. This facility is asking for a class action with it's inconsistency in policy.

I do not understand the lack of consistency in the gym rules. I was told that I could not wear a bandanna because it is "intimidating" and is usually used by gang members. I am in my mid 50's and was wearing a workout "cap" and not a bandanna. I was told it needed to be rolled which it cannot be because it is an elastic cap. OK so I can't wear anything covering the head because I could intimidate someone, why then someone was allowed to wear a white bandanna that's not rolled yesterday, and last Friday, someone was wearing a skull cap and nothing was said to them either.

Showers are constantly plugged up so when you take a shower the water does not drain. By the time you get out of the shower, the water is up to your ankle. I've complained for a week with no satisfaction. Also, the gym is being cleaned by front desk personnel because it is open 24 hours.

I signed up online for a gym membership to this establishment in 2007. After a couple of weeks, since I still have never gone to the gym, I decided that it would not be convenient for me to go to this club. I called and asked to have my membership cancelled. I thought I was all set. A monthly fee has been charged to my credit card for three years and I have never set foot in the gym. I only realized this membership was still active because I received a bill from them. I cancelled the credit card to which this was automatically billed every month. It was my responsibility to notice this and I did not so I cannot complain about the last three years but when I called to cancel the membership, they would not accept my termination over the phone. I must go to the gym to fill out a form or send a certified letter which they will also not accept by regular mail. So after they gave me a charge of over $300.00 for a membership, I have never used it once and they refuse to terminate my contract unless I go there.

I have never seen so many complaints related to one place involving the same type of unethical charges. Charging a $10 fee because the expiration date changed on the credit card and they were not notified by physically presenting the card to them. I called VISA and they noted that the number did not change. Therefore, the charge would have gone through because the card was activated. VISA indicated that Planet Fitness has no grounds for this charge and people can dispute the charge when the credit card bill arrives. I see others have tried this but to no avail.

My 17-year old son was allowed to get a membership. They never called me to verify or get a parental approval. My son moved to Puerto Rico in January. I went to the location and called several times every time they charge the account. The last time, the manager was very rude and told me that if I pay the balance of $40, it will be the last charge. I just got a notice from the bank that they charged $80. Not only did they deal with a minor, but they are crooks and keep charging the account. This is why they only want credit card or checking account information.

I currently checked my credit card account and I noticed an extra charge of $10 has been made to my automatic direct debit of $10 of which I pay every month for planet fitness. I personally went to ask Planet Fitness why and the manager said it was because I had changed my expiration date on my card. I then told him it is the same account I am using and even showed him my card which showed the same date he had on his database. He requested I call the credit card company. I called the credit card company and they also denied that it was the merchant’s fault and that a wrong expiration date was entered.

My bank had to cancel my card and re-issue a new one due to a security problem. I forgot to change the card that was used for my monthly billing with Planet Fitness. I called the billing company right away when they sent me a letter to say they haven't received payment. I wanted to know for sure what card they had. The billing company said they couldn't help me, but to go to my local gym. The manager was always out when I went there and he wouldn't return my calls, when I left voice messages. Meanwhile, I was assessed additional fees, even after I provided the billing company with a new card to pay for my "lock-in" rate, which is the fee that first went unpaid. Their delay in getting back to me let another deadline take place, which was my next monthly fee.

I signed up for a membership at Planet Fitness in April of 2009. I went to the gym on Zaragoza ave and was told by the young lady at the counter to sign up on the internet. It was easier to get a black card membership because it had free tanning and unlimited guest passes. The gym was busy so I did sign up on the internet. I was transferred out of the country on a temporary assignment and not having received my membership card, I called the gym (still on Zaragoza). I was told I still needed to pay out the contract but I needed to write a letter and my membership would be held until I come back.

Okay, constant general emails about billing issues to all members. This is the third time I have dealt with Stella. The first issue she said my card was declined but I called my credit card issuer and they were never charged so I went to the gym and she physically swiped my card and it went through. The following, same issue so I paid using another credit card and I setup my checking account for future payments. Now, this month, same issue. I called my bank and received a reference number. My membership fee was charged on the 17th. Stella says according to her records, my account is past due so I will have to go up there again. I googled and bing'd Planet Fitness complaints and there were several so something shady is going on at Planet Fitness. Their is a $10 service fee. Both times they were waived.

I was charged for fees, that I was never informed about, on more than one occasion. I was sent bills to my house stating that I owed Planet Fitness money and I actually did not. The company refuses to refund my money and no one from the corporate office will return my phone call or even pick up the phone.

All you Planet Fitness users, do you know how to read? I assume not as if you read your agreement when signing up, it states all fees (annual/monthly) and time windows at which you can cancel without being charged. So all you losers who think this company is out to rip them off, read before you sign as then you will not have a stress heart attack from being billed when you are supposed to be billed! Whether you are using the gym or not is not Planet Fitness's problem! You have to be responsible for yourself! Typical how our society is moving forward, ever see the movie "Idiocracy"? That's where we are headed! A bunch of drooling retards!

I cancelled my membership to the facility on June 2, 2010 as I had not used the gym for some time. I noticed a charge on my credit card for $39 and did not know what this was for. I called Planet Fitness to inquire, and they said it is a yearly fee to keep the preferred rate of $19.99 per month. I told Tommy that I just canceled the membership and he said that the charge was processed back in May 25, 2010 and processed for June 1, 2010. I told him that the membership was canceled a day later and I would expect that this charge be refunded. He said it would not be refunded.

I went to PF to work out and after an hour after leaving, I realized I left my iPod in the cupholder of the treadmill. I called back and talked to staff and they located it. I asked them to keep it safe and I would be back in a few days on Sunday. They said, “No problem, what’s your membership number and we will have it for you?” I came in on Sunday and asked for it. The two staff looked in the lost and found drawer and said they didn’t know where it went but it was definitely in the drawer yesterday. I explained that I did not lose my iPod; they had it in their possession keeping it safe.

I was billed on June 2 for a yearly membership fee. This is my second year. On June 3rd I cancelled my membership and tried to get a refund of the yearly fee. I was told that there are no refunds on yearly fees. I said I didn't realize the fee was due June second because I paid a fee in October. I was told I had until May 25th to cancel. I said I didn't know it was due and didn't get a letter stating it was due. They said they don't tell anyone it is due that it is in the contract signed a year ago.

I was never told or shown in the contract there would be extra fees accessed every June. I had told the company I would be moving for financial reason Nov 09 and could not pay, they said unless I buy out the contract they will continue to take it out of my account. I told them I could not come up with that kind of money they said "Too bad, you signed the contract." I have not used any Planet fitness facility since Nov 09. Yes, I allowed the $21 fee to come out every month because I had no choice now they take an additional fee this month that causes more financial hardship. It may be a small amount to them but it means food on my table or real necessity bill to be paid. Some real necessity bill like electric water, food will have to be late. The anger and anxiety I cannot begin express.

I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did. I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010, I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010.

Well, I just arrived from work, and there's a bill from Planet Fitness of $287.00. Mind you, I'm already in collection with them for $149.00 for three years now. When I noticed on my credit report the amount of $149.00, I called them and told them I'm not working but I'm a full-time student who needed to know if I can lower my payment to at least $95.00. They told me no.

I went to Ormond Beach, FL Planet Fitness in November 2009 to use their $10/month special. I was on temporary assignment there. Salesperson talked me into $20/mo with no upfront fee. I moved and cancelled membership, but they continue to charge credit card and now say I need to pay for a full 12 months or be charged large fee! Very deceptive sales practice and no customer service! I have spent $21.30/mo and a lot of anger.

Planet Fitness has sent me to collection even though I try and try to cancel my membership, so I spoke to some lady that speaks barely English. They claim if I don't pay the amount while it’s in collection from $149.00 it will increase to $249.00. Can they increase the payment even though I'm in collection for $149.00?

Upon visiting the Planet Fitness in Livonia, Michigan, my guest and I were done with our workout and I wanted to show her the massage chairs. I was told by their employees that my guest was not allowed to use the chairs. I was very upset by this. If guests are not allowed to use all of the equipment, it would be hard to ask them to become a member. I will not be redoing my membership or recommending any of my friends to their facility.

I was going to Planet Fitness and I had a personal trainer for a couple of days, going twice a week, because on three times that I went to his appointments he was running late and he wanted me to wait at least a half an hour before he could take me. So, each time I went, I told him that I couldn't wait and that I would have to make another appointment, which I did. Then the third time , I asked him if there was another trainer that I could have in place of him, so he gave me a girl trainer who was very good and did a lot more training that was more of a challenge than he was giving me, as I am 55 years old. He didn't seem to be interested in training me even though I signed up with him and already paid for a month and then it would automatically come out of my checking account after that, plus the $20 a month. I told him that all I wanted was a couple of months with the personal trainer.

When myself and my husband joined the club, we used his debit card. One month later, I switched the payments to my debit card. In October 2009, his debit card was compromised and we closed that card. When Planet Fitness billed us for the annual fee, they billed his old card. They claimed the payment bounced and they received a fee. When a debit card is refused, it happens immediately and there is no fee from the bank. When I went into the club to try to clear up the matter, the manager challenged every statement that I made. He kept quoting the contract. I left very frustrated stating that I would seek legal help.

I went to Planet Fitness to change my membership from the $19.99 to the $10 membership. After checking my files, the person at the desk asked me if I had some argument with the Manager. Apparently on December 23, one manager canceled my membership because of an incident he had with me. I was not at the gym on December 23 and I have not been to the gym since October 2009. In the meantime they are still taking fees out of my account each month. Since the manager was not in at the time, I left a message for him to call me as I wanted to meet him face to face. No one called me. I called again the next day and was told me someone would call... they never did.

Today, I went in person to Planet Fitness to try and cancel my membership. The manager told me "No". I joined 1 months ago and was told I was signing for 1 year and that $19.99 will be taken from my checking account for one year. I was told that after one year, I could cancel. I called after one year exactly and a young lady told me that my year was, in fact, up and that I did not have to make monthly payments any longer. When I received a bill in the mail for 2 months, I decided to go in person and find out why.

I am a 40 something year old black man. I am not a child and resent being treated like one. I noticed early in the course of my membership that one particular manager at Planet Fitness was targeting other black members. At first it was subtle. They were not allowed to wear the wrestling style du-rags on their heads. Then I saw some targeted foor bopping to music while they trained. Finally, I was told to leave because I was using a weight belt that had a 25 lb. plate attached to it and was told this was too intimidating. Intimidating, I’m a 46-year-old man, of course I am a black man, and that was probably the most intimidating thing to Planet Fitness. Thumbs down to racism, shame on you Planet Fitness.

I attended the Gym last on 7/9/2007 by providing my credit card information for payments to come out on a month to month agreement. There was no commitment and I could stop at any time. I lost my credit card; they billed me because they were not able to debit the $10 from the account .I called them and explain the card was lost; however, I also advised them that I would not be returning and never updated my information. But they never cancelled the account but continued to keep my account active until 2/14/2008, a year after I spoke with them.

I have been a member of two Planet Fitness facilities within the Orlando, Florida area within the last two years. In both cases, a female attendant made rude, harassing noises and statements to me. When I asked them to repeat what they had just said, they filed a complaint against me for harassment. My membership was subsequently cancelled by the manager for harassing their employees. My membership was cancelled by the manager on the false allegation that I was harassing their employees.

On 3/15/10, my fiance and I went to the gym that I had just joined about a week ago. In the middle of our workout the manager (whom at that time I didn't know was the manager) approached my fiance and told him he couldn't workout with a du-rag on his head and had to take it off, or he couldn't work out. The garment on my fiance's head was equivalent to a swimming cap. Prior to us being at the gym on 3.15.10, when the gym was visited, at no point was this policy communicated to us. If that was told to us initially then we would have never been in that establishment let alone become members. This behavior is unacceptable and racist. This establishment is practicing discrimination on the low. If this was such an important factor of the gym, then why was it never initially communicated?

I joined Planet Fitness over a year ago. Recently, I have been using two machines that are in the circuit training part. There's this woman who uses the circuit also. A few weeks ago, I was using one of two arm machines in that area. This woman went to the manager and told them that I wasn't using the circuit properly. They told me about it. I asked them if they could move the two machines out of the circuit, they said no.

I cannot find any way to cancel my gym membership. I've tried in person, over the phone and by mail. No one will provide a corporate address and they keep billing almost one year after my first attempt to close the account. I do not want to be turned over to a collections agency for their inconsiderate/irresponsible actions.

I started a gym membership contract at Planet Fitness in Rocklege, Fl. I was obligated and fulfilled one year contract under the (black card) membership. Upon completion of my contract, I have been getting billed and charged on my Visa check card. Every time I call and try to find out how they won't charge me, the employees and management ignore me.

I had a one year membership. They continued to bill me. I called to cancel and they say I would have to come in but yet they are able to take payments over the phone. It's a big scam! I had to cancel my debit account because they continued to charg me every month.

I was a member of Planet Fitness, (starting in 2006), and because of the compromised facility and the unprofessional and lowly staff, I decided to cancel my membership. I requested cancelation several times at the gym and was told it would be taken care of and it was not. My credit card used to pay membership was stolen and I had it replaced. I wrote Planet Fitness about 6-8 times requesting cancelation but even though they cannot collect, they continue to send me monthly bills including service charges. In the last year I have been to the gym, called on the phone, and wrote to request cancelation to no avail. The bills continue to come, and rise, and they continue to refuse to cancel my membership. I don't know what else to do.

I joined Planet Fitness in Jamaica, NY around April 2009. The first and only time I went to the gym was in April. When I left the gym that morning, I was assaulted while going to my car. Luckily, a passerby chased the person away and as soon as I got home, I called Planet Fitness to cancel my membership. I was told by a young man on the phone that he was sorry to hear what had happened and would take care of everything.

I joined and was treated like a piece of trash. The equipment is not properly maintained and the staff is not trained at all and must be paid very poorly based on the attitudes. I learned a valuable lesson. You get what you pay for! At $10 a month, it is not realistic to train staff in customer service, much less attract quality people or maintain equipment. I have stopped looking for deals that are too good to be true and joined a reputable gym that is more expensive but cares about its members, not their $10.

I joined this club on 11/9/08 with no required term limitations. I went into the club on 9/3/09 to cancel my membership. I received another bill in October and went into the club again. I was told I now had to send a certified letter. I sent a certified letter on 10/19/09 along with payment for September and October in the amount of $21.40 ($10.70 per month). I continue to receive bills to date now total\ling $62.70 because they are adding service fees. I went into the club again last night and was told that my account remains active because I have a balance. I feel like I am being scammed at the age of 57. I walked out crying when the manager, Chris, told me he is getting tired of seeing my face. I don't know what else to do but file a complaint.

I was going to the Planet Fitness gym for more than five months. I never got problem. And now, I think the manager changed and this person (Cliff) gave me a hard time. He doesn't want me to work out and maybe because I'm Asian. Since last month, whenever I go to the gym, he tells a different story every time. He said I can't work out because I didn't pay for the gym. I provided my bank statement for six months that shows my bank is paying and I have proof of six months statement, but he won't believe me and said that I have to quit gym. He did not allow me to enter the gym. I went at night after work to resolve the problem again. He was not there so I left a note for him. He called me on my home phone and told me why I went to the gym and said that I wasn't allowed to. I told him I just came to fix the problem but he won't listen on anything I have to say. I asked for the phone number of the company owner but he won't give it to me. Today, I closed my bank account because I don't want them charge me again.

Please be advised that only one day after starting my membership with Planet Fitness, I canceled due to overcrowding which caused me serious anxiety. l waited half an hour for a machine and walked out on my first visit. On January 31, 2009, I canceled my membership by mailing a letter directly to the South Philadelphia location. After sending my letter, I continued to receive bills and could not understand why. I placed a number of calls to that location and received no response. At that point I canceled my credit card.

I moved to SC in September of 2008. I called to cancel my membership and was told I need to do so in writing, which I did. It is now June 2009—three letters and numerous phone calls later to no avail. Today, I faxed a copy of the latest letter requesting cancellation and followed up with a phone call. I think 9 months is enough time. Lo and behold, when I asked to speak to the manager, I was greeted by the rudest unprofessional individual I have ever dealt with. After he basically called me liar, they leave me no other choice but to turn to every consumer group, regulatory agency and media that will listen. I have paid membership fees for 9 months and seem to be getting nowhere.

My contract with the mentioned institution expired (which I paid without using the facility because of multiple medical problems) and they continued making charges from my credit card account. It made my interest payments grow up.

Planet Platinum is a chain of Planet Fitness. I signed up a contract for 1 year with them for which all fees were paid in advance with a clause that they will sell the membership on a notice of 2 months. Since I was on a project in South Africa and have to leave the country on completion of project, I requested them to sell our memberships. Now it’s been more than 6 months and they are not responding.

In February, I joined the Biloxi Gym Planet Fitness and wrote a blog post mocking some of their more inane practices. Since then, going there has been uneventful and boring; nobody there has so much as said "hi," but neither has anything made my experience there awful. When I got there today, however, after being greeted with the usual request for my gym ID number, I was told that my membership had been canceled. What's more, it had been canceled over a month ago, on April 30, with no notice to me. Why? The lady at the front desk could not tell me. She called her boss, but it took 15 minutes to get an answer. Finally, the reply comes that my account has been canceled "in reference to some things that were said on the Internet."

I was among many customers who had their bank cards reissued after a fraud alert. I had to redo paperwork and give them the new card number. They sent out a notice that said they would refund the fee they imposed if I was among one of those customers. I was, but they still charged my bank card the additional fee.

They tried to bill my expired bank card which did not go through resulting in fee. It is very profitable for them not to ask for a new date. I have refused to pay. They have refused to accept my cancellation until I pay for their mistake.

Last evening, I left Planet Fitness Club in Levittown, PA (from here on referenced as PFC) with my husband and minor daughter very emotionally upset and embarrassed after being treated unprofessionally and disrespectfully by a male employee. My departure was overseen by two police officers inside the PFC and four additional officers outside between a second patrol car and a police van all parked alongside the facility's full view front window and witnessed by a near capacity-filled PFC.

I terminated membership back on August 7th, 2007. At which time I also paid up any dues they asked for since my credit card was renewed and they weren't able to deduct past fees. It was clearly said to the male staff member that I was terminating membership which he acknowledged. However, he failed to give me any written proof of this transaction. He said he took care of it in the computer system. That was the last day I was in that gym (8/7/07).

I was a member of Planet Fitness for one month. Then I moved into an apartment complex with a gym so I canceled my membership with a manager in mid-August. The manager gave me a certified letter to send and said my cancellation would be finished. They said I may have to pay for one more month. I didn't really understand why, but it was fine. Today, 5 months later, I got a letter in the mail from a collections agency asking for $62.94. I never received anything from Planet Fitness. When I called they said it was because I technically never canceled since I didn't pay for my September membership. I had no problem paying for the month of September, but they were supposed to take it out of my checking account. They didn't do that, nor did they send me a bill or call me.

At the end of the program my account was charged $200.-,I contacted the seller who told me I was supposed to give a 30 day cancellation notice, when I asked what of our agreement, he claimed management (the owner)was at fault for the overcharge and that only he could refund my money, and because of the mix up he would offer me 2 extra sessions torwards a 4th. month.

I have been a Gym goer with Planet Fitness for over a year (begin date 9/11/07). I discovered private training was available so I was introduced to the person in charge of the training (Jack A. Landauer).He said that he offered a 3 month program of different times a week for a certain amount per month to be charged to my account each month for 3 months, and that at the end of the program no further monthly charges would be made. We came to the agreement that I would join the 8 times a month for 3 months at $200 per month, and at the end of my program I would train on my own with no further charges. I trained from 6/13/07 to 9/13/07 as specified on the contract. My trainer Dennis informed me of my last session and bid me farewell and good luck on my personal training, I was very happy with the the training and said I would rejoin sometime in the future.

Planet Fitness billed me for $360 over the course of a year after they should have canceled my membership.

I lost my jon in September of 2001, at which point I also lost my apartment and had to be living more or less from my car. I had to close my bank accounts, everything! I was a memeber of Planet Fitness for anout three months at this point. I probably used the gym three or four times a month because none of their classes were for beginners, and I felt the program they were offering was not helping me. So I quit the gym.. They took automatoc payments for October and November, my account closed Nov 13th. I moved to live with a frind of mine in a different count, almost 200 miles away.