Planet Fitness Reviews

I have been a member since you opened your club on Marrows road in Newark, Del. You have a manager that isn't doing his job. His name is Charles **. I was on a treadmill and on my left he was busy standing on another treadmill busy talking to a girl. There was a girl on my right and she was going quite fast when she fell and she flow off the treadmill on her face. I jumped off to help her but he only turned around and looked and just kept talking to the girl. He never even checked if she was okay. He isn't very pleasant. I always asked Richard for help. He should be the manager.

At least in the Helena, MT, location, the same ONE streaming station plays the worst of the worst pop music which sounds like it's all electronic and hard to tell if there are even real human voices singing! I'm quitting PF if this music problem doesn't change and as of now, I exercise outside whenever I can, but hard to do in 0 degree winter weather!

Every day I go to this gym, the wifi won't even load YouTube. The tv shows suck unless your IQ level is below zero. Don't say you have wifi and charge me for it if reading a book would be more entertaining. False advertising.

Planet Fitness is has unprofessional, young, rude, obnoxious staff at their locations. Staff are more concerned about how they look than customer service. They offer no assistance. The trainer only is there M-F, not allowing those who work real jobs to sign up for training on weekends. Furthermore, they require you to take multiple classes to learn equipment rather than training one to one like they used to. Newburgh, NY has an awful parking lot, overcrowded and not safe.

My subscription ended last February sometime and without notice they auto renewed the subscription for month to month, I changed bank cards too and they somehow continues to take money from my bank leaving me negative in the bank most times. When you call the help center they are not much help at all and the managers in the centers are condescending jerks and are rude. I just want them to stop taking money from me. Since February they've been taking money and I have not authorized it. What to do? I do not recommend Planet Fitness to ANYONE!!!

I go to the New Rochelle location. I was told not to bring outside gym equipment. Mind you I have been going there for 6 months. They have seen me with this ab wheel as everyone else in the gym takes one too. I can't go in with it I was told. I just said ok. I will write the BBB on this.

I go to the Edgewood branch two days a week. I brought a guest. The guy at the counter was very rude to him. And their equipment is dirty. I would not recommend this location. The location in N Versailles is clean and the staff is very friendly.

About two months ago I lost Beats Solo3 and one of the workers kept it with her. The manager did not do anything and never went back to that gym where his clients were robbed. I am still waiting for the manager call me.

I canceled my Planet Fitness membership over a year ago and they STILL continued to pull money from my account without my knowledge until I took a close look at my bank statements. Do not join PF, join a local gym. These corporate gyms are money hungry and it is a pain to cancel your membership. You have to either go in to the gym itself or send a letter in the mail detailing why you want to cancel. I thought the charges were fraudulent because I had canceled my membership, but lo and behold they're still taking money from me even though I haven't set foot in any PF in well over a year. Stay away from Planet Fitness!

Wanted to join. Couldn't pay with a credit card, bank account access only. Not too safe from my viewpoint. When I asked, I was shown the only payment methods were checking account or savings access. Now that I have read some of the horror stories, I do believe them. Glad I never got to sign any contract with them.

The gym was nice. Everything usually clean. It gets a one star rating for the following: 1) You have to physically go in to cancel (just annoying); 2) Apparently, if you owe a balance for a previous month (not sure how since it’s autodrafted 9 months after that), you aren’t allowed to cancel until it’s paid; 3) They refused to use the amount they literally just took out of my account (when I haven’t used the gym in almost a year) and apply it to the balance; 4) Dude working the desk tried to explain it as paying a car note and not driving the car. I’m just saying this is a service, not a car.

No commitment lies. I canceled my membership due to damage was done to my body. Trainer said let's work on this machine and after 8 workouts I can no longer walk normally. And they still kept taking money out of my account. So dont join. Not good for elderly people with health issues. They dont help you. They hurt you. Hope they're insured cause when I'm done they will be close down.

When you sign up, they give you a schedule of times to learn about the machines, stretch routines, etc. I signed up online for a 12:30 class to learn the 30 minute circuit. I showed up at 12:25 and was told to stand in the area for classes. Stood there and waited until 12:40 and no one showed up or bothered to say if there even was a class. Across the gym I could see the class before me going on and I assumed the guy over there running it was also who would be running mine. I could see him looking over to see if anyone was over in the waiting area and checking his watch a couple of times. He didn't bother to stop that class or at least to say he's running late.

For the last 3 months that I've had a membership I've been charged $300 annual fee and monthly fee. My advice... don't go here!!! And if you try to cancel they charge you and by the way I will never get my money back.

Signed 17 yr old even though they told her they couldn’t cause wasn’t 18. Won’t allow to cancel. Every time say it’s $200.00. I have called and they won’t cancel. I’ve had to dispute charges for months but still send through payment. NEVER use Planet Fitness in Easley South Carolina.

Cons/Problem: WARNING you will not be notified before your annual dues is auto drafted from your bank account!!! Customer Service will not refund!!! Customer Service will not help you!!! No one explained this before starting membership!!! But, It's in your contract folks. Would have renewed if properly notified. Now canceling. Sad, because I never had a problem here before. I just want everyone to be aware of the poor business practice against Planet Fitness customers. Solution: Send a "no-reply" email to your customers a few days before the auto draft. ~Customer is always right, isn't that a joke!

The staff is unprofessional and disrespectful in the Covina, CA branch. The manager did not say his name and Kristina an unprofessional woman just kidding and wasting time in the front desk instead of walk around the machines. A woman texting on a machine without allowing people to use the machine. I went to the front desk and Kristina just says "you have to wait until she is done". I said, "She is just texting and do I have to wait??? in the 30-minute workout area??? and not doing exercise??? That means the people can use machines like a sofa just to be texting IN THE 30 MINUTE WORKOUT AREA???" It was unbelievable!!

Be away from this club. They told me at the time of registration that you and your guest can use the club facilities indefinitely with a black card but exactly the next day of signing up they didn’t allow my guest to use massage section! I’ve got ashamed of my guest. This is embarrassing. I decided to canceled my membership immediately.

I was a member with Planet Fitness years ago when they came into Michigan. I loved the place until they tried making my mother in law take her scarf off because of a policy provision. She's completely bald due to a condition in her brain. I was very upset after trying to explain to the owner. I joined this year because I have to manage my diabetes. I canceled my membership again because I was harassed about my weight conditioning jacket that I have to use in order to work out on my legs for diabetic purposes. I politely canceled the membership only to see that the representative decided to answer my reason for canceling (unsatisfying equipment). I have several reasons why I don't like Planet Fitness but that's not one of them. I don't recommend Planet Fitness as a place.

I have been a member Planet Fitness for over a year. Back in March of this year my credit card info was stolen. So every place that had my credit card on automatic payment I had to update. When it came to Planet Fitness I decide just to cancel the account because I had been there in a while. Can’t remember who I talked to because it now October.

We were lied to when we signed up for the membership. My husband signed up as a Black Card Member and I could go as his guest. We were told that both of us could use the Massage Chairs. Then after signing up, I was told that as a guest, I was not allowed to use the massage chairs. We feel that it was a bait and switch by the company. We are only a couple of weeks into the membership and already we want to quit. Sure...I could sign up for the black card as well, however now it is the principal of the matter. I am not going to give a company that lied to us, more money...

They make it easy enough to sign up but extremely hard to cancel. I signed up and never actually went decided I preferred to workout at home or outdoors. When I tried to cancel I was told I needed to come in or send a certified letter; I didn't have to do any of the above when I signed up. Terrible customer practices when it comes to this issue.

I have been a member for 4+ years and always had an ok experience. I moved from Massachusetts to Michigan. I was unable to transfer online, for a reason no one could explain. But my old club transferred me to Rochester Hills. They say I do not exist, but can verify my Massachusetts club membership is not active. I am paying, but getting nowhere trying to straighten this out. Planet Fitness corporate has NO phone number only a fill-in form. All they do is send me directions on how to transfer online. Clearly, they do not even read the forms. I am now getting my bank involved. For a big national company to have no assistance other than on a local club basis is awful.

DO NOT EVER JOIN THIS CLUB! I, being stupid and hoping something has changed re-joined and had the same ** happen again! They cannot get the money thing right! I join and they send text messages saying that my bank does not allow the account, but when I call the center they claim it was because of insufficient funds...I HAVE NEVER HAD INSUFFICIENT FUNDS! Then he said I told the bank not to let this transaction happen...why would I join a club and then tell the bank not to allow the charges!!!

I submitted my paperwork to terminate membership a month before my most recent military move. Recently noticed they had not stopped billing me (5 months @$19.99/ month). The website was no help, they make it painfully hard to reach anyone via email or phone. It took about 3 minutes to sign up and take my payment online and has now taken over 5 months to terminate and still no apology. The first person to reached said they couldn’t help me, only confirmed I was still listed as active and asked what proof I could offer. I’ve moved so many times and cancelled many gym memberships and have NEVER had to deal with this. She said they would have someone contact me shortly... still waiting to hear from anyone... let alone a refund or apology.

You get what you pay for. Lousy equipment, horrible showers/locker rooms, crowded overall. The cancellation fee is taxed, so they are not honest when they say it is $58.00 to cancel. Don't waste your time or money here.

I only go for the tanning and sometimes the hydromassage. The beds have burnt out bulbs and what does burn doesn't tan. The booth bulbs are so old my tan fades more with each visit. Canceling my membership this month.

I have canceled my membership over the phone about four months ago and today when I checked my account I was charged every month plus the yearly fee. I called the gym and spoke with their manager and associate and I was informed that you can’t cancel the policy over the phone. So how come that employee took down my info and card number (black card member) and told me that, "Your membership is cancelled." That means they are not training their employees correctly. PS where or how can I contact their complaint department?

Reuben Glass owns this franchise on Poplar Avenue in Memphis, TN. I canceled the membership but I was still charged an annual fee and monthly membership fee after I canceled. I spoke with the staff several times and it took weeks for the manager (Mr. **) to return my call because he was never in the location. He told me that I could not get a refund because it was past the 7 days and they had no record of my cancellation. I have a recording of his staff telling me otherwise. This location steals your money and all they can state is policy... Maybe it will take a lawsuit to change their policy. They are thieves with terrible customer service. DO NOT join this club... They will take your money even after you cancel and lie to you that you will get a refund then make themselves unavailable so they can hide behind some 7 day policy that you were never informed about.

Management was unfriendly, lazy and not empathetic. I haven’t gone to this company in over a year. I was charged my monthly fee, which is fine. I could not attend the gym because my younger son has medical condition. When I went in, after a year to finally cancel my account and asked for a refund for my yearly membership, he irritatingly told me no. In so many words he could’ve done it yesterday but not today. That is not great customer service at all! Any other major company such as this would have done the right customer service thing to do!! Lost a customer forever. I will right this complaint EVERYWHERE until I get my refund.

I have been a member at Planet Fitness in Port Richey for a year now. The gym overall is great. My company just recently added onsite gyms for the employees so I needed to cancel my membership at PF. I called for 3 weeks straight and was told every time that the systems were down. Not once was I told that I would need to come in to cancel. I called again today because my account was charged the yearly fee for my spouse and me. I explained that I have been trying to cancel my membership for the last 3 weeks. I also stated that the yearly fees needed to be refunded since I have been trying to cancel. I was told that there no notes in my account showing that I had called.

I signed up and I was very impressed and had a great workout. No waiting on equipment, you can earn points so customer value is apparent and the people are helpful. Free classes you can't beat it. Equipment is all working, finally. Actually a club with all the amenities without the hidden fees.

It is a good feeling to know that you have so many choices to select for exercise equipment. Watching others give me the push to keep on trying. The atmosphere is good and no one hassle you. The staff is helpful and friendly. I have enjoyed the guidance of my trainer.

I received an email asking me to take a quick survey about Planet Fitness in exchange for a $5 gift certificate to Amazon. Took the survey, never got the card. This is just like them. Gee, it only took 5 times reporting that the sound on the TV was out on the aerobic machines I like to use. They fixed it after weeks and weeks. Now it's out again. They desperately need someone who can keep the entertainment system up and working.

I opened up a black card membership on 07/26/18. At the time I paid 15.91 at a prorated rate for a 21.99 black card membership. I was charge on my debit card and asked to provide an account for annual fees and reoccurring payments. All of which I provided. On 09/13/18 I logged into my account and manually paid my bill of 21.99. I was emailed a receipt. All was well until 09/15 when I checked my checking account balance and discovered that I was charged 54.00 by Planet Fitness. No receipt was ever emailed to me!! I immediately called my bank to dispute the charge! My claim was created.

Today I went to PF to work out while waiting for my son's lesson before picking him up. Two women staff came to me and told me to leave immediately. The reason was that I was wearing Jean's that could damage their equipment. I told them that I did not know the rules and I would not put on jeans again next time. They still insisted me to leave immediately. It did not make sense to me that my Jeans would damage their equipment for only sitting on each equipment for a few minutes. Then I told them that I would not leave until I finished my work out. I also let them know that they could phone the police to remove me. Ten minutes later, I finished the workout and talked to the same lady who ordered me to leave. I said that if I were a **, she wouldn't order me to leave immediately. That was completely racism. She did not respond. Then I left.

I recently joined the Simpsonville location. At first, was ok. I came in one evening to just tan. There was another woman standing at the counter, so being courteous, I waited until they were done. While standing there, two males walked in. The employee immediately went to them to assist them instead of helping me first.

Raleigh North Carolina gyms were closed on Wednesday Sept 13, 2018 when hurricane Florence was two days away out in the ocean moving at 12 mph. People were sunning on Wilmington and Carolina beach Thursday and Friday. It is now Saturday and the gyms are still closed. Slightly breezy with light rain and the hurricane turned south last night. There was never any danger this far inland. Hasty, inconsiderate and cowardly decision. Miss working out for a week? Employees with no pay for a week? Thanks. The people at my gym are great, like family. Bet the people who made the decision to close still got paid.

I have been a member for just under 2 years. To be fair, the gym experience itself wasn't bad at all. First time gym for me so the simplicity of it was great. Staff was also friendly. Overall, I truly thought it was a great place and enjoyed it. However, I haven't been able to go for the past 4 months so I decided to cancel my membership thinking I may jump back into it in January. I was not interested in freezing the account because I'm not sure when I will return. Go to cancel, am told I need to call to cancel. Number on the pop up screen is incorrect.

Location, Jacksonville FL, Oak Hill branch off 103rd street. So to be straight to the point, one of the trainers there, John, has been Excellent, Professional, very Instructive and always takes time to individually tailor a training for every one of his clients. With all that said, my wife who has a black card membership, is one of his clients. I've seen him training with her along with others and I'm extremely impressed. He's been able to train her with more results than the last three trainers combined over the past two years. With all that said, she was informed that all training will now be limited to just one hour!! My wife is devastated because thanks to his training, she's becoming a stronger person both physically and psychologically. This hour only limitation has made her more discouraged than ever. Why has the corporate office done this? It can't be over a liability issue because she had to sign a waiver of liability to join.

I signed up for a one year membership. I moved and it was no longer convenient to go. I called to cancel- but was told I needed to show up in person... and only when the manager was there. I was told he does not work weekends. Meanwhile I am being charged 10 per month. Come the anniversary of my renewal - I was not notified of a 39 per month fee that hit my checking account.

Unlawful business practices at Milwaukee location, you have to cancel in person and pay $50-$60 to cancel. I paid this in full in December 2017 and two months ago began receiving premium membership debits to my account from Planet Fitness without my consent.

I just relocated back to CT from NYC. My girlfriend is a member and told me they have a deal to pay upfront for the year. I go in Aug 31, 2018. I was told it expired yesterday Aug 30, 2018. (1) day within the month. I ask, "Can you ask the manager will they honor it." They say sure (made a call supposedly). I was told no, "Okay well how much will it be to pay the "new" membership price up-front cash?" Note: I was ready to join. "I am sorry we will not do that?" I guess they do not want "new" customers who just do not want to give out checking and or credit card information. In God we trust many still pay cash, not crypto.

I signed with Planet Fitness in 2016. I went to the fitness club only 2, maybe 3 times because I wanted to start a health regime that would help me. Unfortunately for me, I have arthritis in my body and I kept putting off my exercise plan. I also had the displeasure of not closing my account with Planet Fitness right away. The club owners was still taking amounts from bank even though I couldn't go to gym--granted-that was my fault-I admit that! But this year, I went to Planet Fitness location three times that I signed with to close account and it was always an excuse as to why this couldn't be done!

I wanted to find out how much it cost to be a member for one year. I went to the Planet Fitness website and found that their explanations of costs were unclear, and I suspected that this was because they wanted to appear cheaper than they actually are, so that you will sign up and only find out later that it was more expensive than you had thought.

I signed up for Planet Fitness about 2 or 3 years ago, and I only ever went a couple times, and decided that it was about time that I cancel my membership. After going into the Gym in person, they told me that I would need a letter since that is their process. I typed a letter requesting to cancel and they didn't even acknowledge it or say they received it.

I have had a very long 2 yrs that included renewal payments that was not authorized and since I hurt my back six months after I joined and couldn't workout at the gym... Planet Fitness have been taking $21.00 out my account every month. They have ripped me off for hundreds of dollars.

I joined the gym online, then proceeded to the gym for the walkthrough, (was very excited)! When I arrived at the Westminster MD gym, the girl and guy at desk only wanted to scan my membership card which I didn’t have yet. The girl sighed really hard when I told her I just joined online. She rudely told me that my daughter couldn’t be on the premises.

Signed up for a membership, I have had a membership with PF in the past and was very straightforward. In June I signed a new Black Card contract for $21.99 per month. I was billed on the 17th of the month and then received a bill for $39. I called PF and was told this was an annual fee which is charged to lock the monthly rate for life and to pay the payment processing company. I was also informed this was part of my contract and this fee is billed two months after the contract is signed. Shame on me for not reading this in the contract, but furthermore, shame on PF for this type of billing behavior. Be forewarned before signing this contract. It is unfortunate PF management believes this is good for business.

When I joined Planet Fitness last year I was attracted by the low cost and "judgement free" theme. My experience has been pretty negative. I've gone primarily to the ones in Stratham, NH and Amesbury, Mass. Stratham is extremely overcrowded, particularly in the winter. Amesbury is less crowded but very dated and staffed with young kids who are unprofessional and rude. I find that some people who go to this gym take fitness seriously, but many do not. You'll see people lighting up cigarettes in the parking lot, coming in off the street to use the bathroom, and the staff is horribly unprofessional.

I had really unpleasant experience today at PF South Burlington VT location. Apparently one of the staff members, Ericka, told manager how I went behind front desk and started hydromassage bed by myself while she was away doing errands (few weeks ago). So manager pulled me on a side today soon as I got to the gym and with very mean attitude told me 'If you do that again, I will cancel your membership.' I was blindsided, didn't even had a chance to think of what happened. I remember saying 'I would never go behind front desk and do such thing.' I was very shocked with manager's attitude.

I had 3 memberships with Planet Fitness and when we signed up for the gym online, we checked not to have our memberships automatically renewed. Our memberships were to expire on 4/30/2018. My account continued to get charged for a total of 337.62. I have repeatedly called the gym and the first time I spoke with a manager, she stated that she was sorry for what has happened and that she was putting in for a full refund. To no avail, it has been over 2 months and still nothing. Every time I call the home gym I get the run around and they tell me that the manager is not available and that she would call me back. I have never received a call back.

While I enjoy the Planet Fitness facilities and location the management by Louis is deplorable. This guy is more interested in flirting with female recruits than customer service. The turnover rate for employees is high as a result of his inability to manage. I had an issue where I was charged online and in the gym. When I brought it to his attention he said he would look into it. Weeks went by with no resolve of the matter. I would ask him daily with him saying that he hadn't had a chance to look into the matter, but upon entering the gym to workout I couldn't help but notice that he seem to have all the time in world to flirt with new female recruits. This guy is the worst not realizing that it is his job to resolve matters timely.

Unlimited Guest Privileges To Any PF Location Not at the Phenix City, Al location. If you join thinking your guest will have the same privileges as you the Black Card Member you will be disappointed. Of course I was told, "Your son will have the same privileges as you", I even went with my sister before deciding and was treated to the same privileges as she but that was the lie and of course I signed. So it seems that they can change their mind even with a contract being signed. I even spoke to David the Executive of Planet Fitness over the Phenix City location and he lied as well. Please do not join if you think your guest will be treated with the same privileges as you. They just want more money to continue to pay the 6 or 7 extra employees standing behind the desk with nothing to do.

When I brought my first guest into the gym with me I was told that my guest could only use the workout equipment and not use any of the extras that I pay for with my black membership! This was never mentioned to me when I signed up. This is a scam and terrible customer service.

There should be a way we can get billed instead of directly taking it out of your account. A letter is not sent to remind you of payment on the 17th of each month. The gym was closed for a month and yet we are already paying the 40.00 fee for the year and the payment shouldn't be required until September 2018. Poor management skills and accounting on the business aspect of the customer's membership.

When I upgraded to the Black Card for Planet fitness, I was told by Laura that the first month (July) would be free. I also had a free month code anyway because I am a BenefitHub member as well. Well a few weeks later I was charged anyway. So I called and spoke to Timothy and explained the situation and also advised that I spoke to Laura and even gave him the reference # for that call. Timothy put me on hold and transferred me to a supervisor without telling me I was being transferred.

They say there is no contract yet don't allow you to cancel. I called to cancel, they have a record of that, yet they continued to charge my credit account. After I stopped payment on that account they charged another account, I don't know how they got that. I have not used the facility since probably February and called to cancel in April, yet they continue to charge through July. Very crude.

My sister decided to join Planet Fitness in Casper, Wyoming. We were told we would be charged upfront for starting fees. That was fine. The first month there was two charges of $39.00 from my account one membership for me and one for my sister. Then in early July there was two charges of $22.00 out. Then later in July there were two charges of $30.00 out of my account. This caused me to be overdrawn because this was not in my budget. I called them and was told they had to charge me this since we just started. I will be canceling these accounts. It was not explained to us very well as to how they charge when we joined. I warn you to get everything in full writing and make sure you are explained how they charge you and why. I thought I understood. My sister said she thought so too.

When I joined Planet Fitness, I was ensured that the "Lunk" alarm was just urban legend, and that the gym was a "judgment free zone". This is in fact not true at all. If you want to lift hard and improve and get strong, this is not the gym for you. The lunk alarm is real, and they do not care about judgment free zones for normal men and women who want to be stronger and feel safe while working out. They make sure the insecure, nonprogressing members feel "safe" while sitting on the same smith rack for 2 hours on their phone.

My wife paid for a membership while living in Crowley Tx and continued to pay for over 6 months after moving and didn't go once in the six months. Both she and I have tried to cancel the membership over the phone and were told that we had to show up in person to cancel. So I finally got the time to drive an hour to take care of it only to be told that my wife (who is physically unable to go) has to do it.

Joined this gym a year ago because I travel and they are in all my areas. Make no mistake, this gym sells too many memberships. I go mid/late morning (10:30ish) because it's not peak time at all. They cater to the relaxed gym goer but everyone joins, no bench presses and only 3-4 smith presses so they are always in use with a wait in line, people sitting on this equipment texting and playing on their phones, nobody says anything at all. 1 preacher board always in use, 2 cable machines always in use...

I've been going to PFsince Feb and love it! The managers are always so pleasant and helpful! When I had billing issues Ester sat down and went over things with me! Mark, the owner, never has and issue with talking to clients and making everyone feel welcome. The trainers push you to do your best. Always clean and prompt! I being friends with me all the time and hear how amazing the Dover De PF is! Thanks for everyone's hard work there and your professionalism.

My husband got me a membership in 2017 for Christmas and gave them his bank account. Now that he stopped paying mine because they did not correct the bank Information when it got changed they are holding me responsible but I’m not the one who opened account. This is absurd! I will never refer this gym (Planet Fitness Nine Mile Rd Pensacola) to anyone let alone pay this bill.

THEY BOUGHT NEW EQUIPMENT AND NOW TV DOES NOT HAVE RECEPTION, JUST STATIC. Have complained many times and was told they are working on it. But no results. Only machine that has clear sound is the hand bike because it has an adapter that is not built into the machines. Life Fitness equipment does not work with the TV. Supposed problem is nationwide is what I was told!!!

I have tried canceling this multiple times. I've sent a certified letter requesting the cancellation and I'm still charged. They are charging an old bank account that I no longer use that is still going through. I am not going to pay their fees for trying to cancel. They are a scam and they take advantage of their customers by making them jump through hoops to cancel a gym membership. It should not be this difficult to do. It's bad customer service.

This Planet Fitness Coachella CA location doesn’t honor their own contracts as it pertains to #3. Membership - (G). Unfortunately they favor some members over others. Not Good. In an attempt to share a machine today with another member they simply said No. They’d been on it one-hour already. Reporting to a staff member she attempted to tell them but to no avail. Zero curiosity here. Discrimination as well. Try anywhere else where they treat members equally.

Do not join! It's a trap! When I joined, they pitched me the one year membership, cancel at any time, etc. Even said I could log in and manage my account online. LIES! When I logged in online, I selected the option for my account to not automatically renew at the end of my year's contract. Apparently that means nothing. Unless you send a certified letter or go down to the gym in person to be hassled and pressured by their managers, you are NOT allowed to cancel, and the staff is so rude on the phone. Will NEVER recommend to anyone.

I got a membership some time ago at the Fort Wayne Indiana Planet Fitness. They claim to have no contract no hassle membership. On 7/31/2017 I had my first of two failed back surgeries and have repeatedly called and sent letters by mail to cancel my membership. I am still being charged monthly for membership I am unable to use. I was told that memberships can’t not be canceled over the phone, not only am I being charge but so is social security, because SilverSneakers pays for my basic membership, I pay for the extra black card membership. Every month $9.99 comes out of my checking account which doesn’t seem like a lot, but me being on social security disability, it is quite a lot for a service I am unable to use and that money can have been used to pay medical bills etc.

I went to PF mid-April to cancel my membership. The dark haired, young girl with glasses told me I had to wait until May 4th to cancel. I assured her I did not sign up for a membership on that date, and she argued that I did. How do I know I didn’t sign up? May 4th is my birthday. The LAST thing I would be doing on my birthday is signing up for a gym membership. She told me I needed to come back. Work and life got busy. I came back June 11. I had already been charged the yearly equipment fee which is fine. The woman at the desk gladly canceled my membership, and she asked me why I was canceling.

I printed off their policy which by the way states that as long as you request a refund within 3 business days of signing their contract, and bring in or mail in a handwritten letter stating that you want out of the contract that you are entitled to a full refund of all money paid.

My daughter signed up with Warminster Planet Fitness. She went to discuss the double charges. When her account was charged TWICE they (planet fitness) caused an overdraft fee of $28.00 charged to her account. When my daughter asked to manager for the refund- she said -"oh that's your bank." Here are facts and you decide. Planet Fitness charged her the $39 once (which I have proof that the dollars exited my account) then again charged $39 which I have proof again that the dollars exited my account--the second one caused an overdraft fee of $28.00 which Planet Fitness denied...then after ALL of that - they refunded the $39 to her account and said OPPS but still won't admit it or refund it...

I joined Planet Fitness about a year and a half ago. I saw that they had a special price to join because it was a new facility that was opening in Tustin. It was only twenty dollars to join and was even given a cute T-shirt! What a way to get me pumped! The facility included all access to all gyms, no contract and even an unlimited access to water massage beds and tanning booths. I love how clean the gym is and how extremely friendly the staff always is.

Staff very knowledgeable and friendly. Members are awesome as well. Machines are 75% new. Totally enjoy being a member. But I would like to see more weight (room) equipment, there is roughly room for 6-8 now.

Planet Fitness is a wonderful gym. I have tried four or five other gyms over the years. This is the best gym experience. It is open 24/7 the staff is always nice, the place is very clean and there are many machines to use. It never feels crowded, I have never had to wait to use equipment. I highly recommend Planet Fitness.

Fell asleep at Planet Fitness, Ok well I broke my neck 6 years ago.. after a year and half of medications during the years of 2014-16 I would go to Planet Fitness in the early morning hours when no one was there except a few and the guys (employees) at night would give me extra time on hydro beds and coins for massage chair. I was woken up 7-8 AM by the whole squad of local P.D where I was arrested for public intox. The employee was a woman who didn't like men that much wink wink - so I guess she never liked me as I would ask for ONE extra coin when she was working. She didn't like giving me time on the hydro bed, even though I was aware of other people coming to the chair, as there are two!

Would like to see better ab equipment in all of the locations, particularly the crunch machine, and stop the loud music, as some of the locations, I do not visit because of this. Most people wear headphones these days anyway, so why have the music sooooo loud, since not all the folks may like what you are playing. On the days that food is given, so nice, but pizza really, when you are trying to help people lose weight? What about fruit, veggies, and healthful bars instead of bagels... Thanks so much.

The Gym is great, the equipment are good & plenty and I love the Atmosphere. However, some of the Staff could be a little nicer & more willing to help the customers.

Facilities, equipment and hours are different according to the neighborhood you live. This is discriminatory. I have to use different gyms to get the hours or equipment I want for the same price as someone who has all the perks and facilities.

Staff is friendly to certain members. Not a well-rounded society! Not helpful with equipment too. Thank goodness I can handle myself but others have difficulty.

I like the gym, but it needs a sauna. Always clean and no muscle heads. Could promote the personal trainers better. Machines are always cleaned and up to date. A couple more drinking water stations would be helpful.

I use the treadmill 3 to 4 times per week. I'm limited to building stamina since recovering from past Cancer treatments. The machines are always in top working order with the gyms procedure being that the users wipe down equipment with a disinfectant after use. I have used some of the other equipment and found all working well. The nice thing about Planet Fitness is most people are there to get or stay in shape. Not bodybuilders. I also like that the staff is not looking over your shoulder. If you need them, simply ask. Good basic gym at a low price.

I’ve been a black card member for 4 months now. Besides there being a discrepancy in the start up price as opposed to the advertisement price, I joined anyway. Since a member I have noticed certain hidden restrictions on the usage of the massage machines and also a popular weight machine that’s the only one of its kind that I like to use that’s tied up often. A lot of times this machine as well as others are often tied up by other members who prevent people from using them by leaving their personal belongings on and around the machines while they go elsewhere in the gym to workout on other machines. What’s sad about this is I finally approached personnel about the issue and nothing was done about it. One time an employee witnessed it as it happened while he was cleaning the gym equipment and did nothing about it. For whatever it’s worth, this is my continued experience 5-6 days a week at various hours of the day.

Great price compared to other gyms, very clean environment and very nice constant staff. Great Perks as well, i.e. message chair, hydro message beds, tanning, plenty of equipment. But does not have a good training program. Does not put up with gym bullies.

Clean with very friendly and helpful staff. Usually never too crowded with more than an ample variety of workout equipment. Located in a strip mall, so parking is usually available.

When someone isn't utilizing the facility and tries to cancel don't continue to bill them and say it's per the agreement. It's a racket and it needs to be regulated more. I paid 12 months and attended once in 12 months and went to cancel. And was told I owed for another month because the fee did not go through an account I'm trying to close creating multiple NSF fees. What a joke. Never again. First kicking out ** people, now overbilling us. I'll never patronize again, I can promise you that!

Planet Fitness is a very nice place, nice people, good trimmings, enough machines and no waiting. One on one advice and very clean place. I liked it. I am not able to go anymore, I miss it.

I wasn't looking for a super fancy expensive gym. At ten dollars a month, even if I skipped a few months, it wasn't a problem. Perfect for everything I need, but no pool.

Planet Fitness is a great gym. The staff is friendly, the environment is nice and clean and you have plenty of equipment to utilized. It is one of the best gym investments I have ever made.

Have belonged to a fancy club and then to a storefront one. Planet Fitness has a number of advantages. First, it's not a see to be seen, meet up Place. You wear what you want. People focus on their workouts. Next there's enough equipment. Given, I'm there in during the work day. However, weekends aren't bad.

I have a black card membership and regularly use the Menomonee Falls and West Bend locations. Menomonee Falls is a busier location, but still nice to hop onto a treadmill on the way home from work. I do 2-3 hour workouts closer to home in West Bend when possible. It's quieter and seems a little cleaner. I love the ease of the 24 hour schedule. It has been great for me as I was going through grad school and working about 50 hours a week. It also has been a nice quiet atmosphere to get back into fitness after going through breast cancer; chemo, radiation and 10 surgeries. I still have a lot of work ahead of me to work on areas where scar tissue restrains some of the muscles and pulls things out of alignment, but I am getting there, and I feel very comfortable in the atmosphere at Planet Fitness.

I would like the gym to have a hot tub in the bathrooms. Example one in the women's and a Separate one for the men. So it isn't threatening and is a safe place to relax sore muscles.

They could let you try the extras at least once before you decide if they are something that would work for members. It is about double the cost and they allow it once for two days. Since I have been a member a sign-up sheet with too many names, you would be there way too long to take advantage.

You go in, get your workout done and leave. Equipment repairs and shower repairs are done, but slowly (an aggravation). Otherwise, not bad at all. Price is excellent and I recommend it.

Friendly, well equipped and no judgment! Convenient location, it's a really great gym. I enjoy going there and there are all ages and shapes and sizes.

Nothing towards older people and aimed towards young people. Music too loud too. Too many people sitting around playing with the cellphones, other running their own fitness classes. Not my business but tie up machines.

Equipment is very poorly serviced. They promote that you have access to music and TV just with headphones but more than half of the machines only work Left or Right or not at all. The other problem I have is that they promote the gym with no commitment or contract but they charge annual fees and early termination fees.

I had a regular membership for about (6) yrs., but upgraded to the Black Card membership a year ago so I could visit any of the Planet Fitness locations and use certain massage equipment exclusive to B-card members. What I appreciate most is the hours of operation (24/7) with the exception of a few holidays. Having the option of going 3, 4, or 5:00 am means rarely having to wait for access to any particular equipment.

You people need to really listen. Planet Fitness is a scam. A ripoff. A day may pass and they're charging you $10 for a late fee. Last November instead of the regular $20 monthly charge to utilize the gym, I was charged $79 membership fee. I contacted my home gym I asked them what was going on why so much money was being taken out, and they said it was from late fees in the past, which was false, if I ever had a late fee I always paid at the desk, I never knew I had a late fee until I walked in and they brought me up on the computer and they told me I had a late fee so I paid it. But I didn't say anything about the $79. December of 2017, the very next month, they took out $85.

Great facility in Ceres Ca. Staff is very professional and friendly. They even know your name when you enter. Exceptional customer service in every respect.

I like Planet Fitness because it's hassle free, nobody bothers you and nobody stares at anyone. Everyone is busy working out. No complaints.

Very happy with this gym. I been going for a year and I will remain there for few more. The machines are always very clean and on working order as well. Only one thing, they don’t have group classes and yoga.

I will leave it at one star since I still think it's the cleanest gym I've ever been in and I've been in a few in the last 40 years. I joined this Planet Fitness Henderson, NV E Lake Mead club because it was close to home and the 24 hour fitness close to this location closed in Jan 2017. After visiting this location I went home to think about it because it was completely different than every other gym I've been a member of. I went home and decided to join and did it online. I read the online page that said you could bring in a guest as a member for free. I thought this was a really cool feature that NO other gym offered and I have a son at that time was 12. When I went into this club to finish my membership I asked the young redheaded girl behind the counter about bringing a guest and she said yes that is no problem.

It's sad really that a company whose whole theme is the idea to make you a better version of yourself, can probably be 1 of the sneakiest crooked companies out there! I have worked in customer service for a while now, and it blows me away how shady these people are! 1st, I want to say that without planet fitness I wouldn't have lost 140lbs, all while I am in a wheelchair so it bothers me to hate their company policies as badly as I do. It's obvious from the start that they are weasels when you find out that you have to physically go into the gym to cancel your membership. That's HORRIBLE customer service! If I don't want you charging my card or bank I should have the right to call to do it like millions of other companies.

Staff as well as customers are friendly and non-judgemental. If I need instruction or direction or other information it is really easy to obtain either from staff or customers.

Open 24 hours and enough machines that I never have to wait plus the variety of machines makes this a good place. Optional services are pricey but large number of TV's is great.

I have been a Planet Fitness member since January of 2013 at the Bronx 3 Avenue location (2913 3 Avenue Bronx, New York 10455). I decided that I wanted to transfer membership location but online it states that it is considered just like starting a new membership with a new annual fee. The reason for change of location is to accommodate my teenage son. Since it was like starting new account I thought I can cancel before my annual fee is charged then enroll him in our local Planet Fitness to avoid making two annual fees within the same year. I read that he can have his own membership but I would still need to walk him in and sign a waiver for him to workout. That would be extremely inconvenient but as long as it is only until he turns 16 I will oblige.

It is a great gym with friendly helpful staff. All members do their own thing and do not bother each other. Also, no one talks about what each other wear. Just a great all around place.

The one I workout is not 24/7 365. And another detail the staff in the floor never greet the customer and sometimes malfunction in equipments and they do not have towels.

This gym is not really for those who are advanced in their workouts. It is a great gym for beginners and those who are basically causal (Not serious) about working out.

Some machines get broken and take a while to fix. Location is hard to get in and out of in traffic. Can't walk to it if there is snow on the ground.

I love having a gym that is open 24 hrs without having to pay the outrageous fee for a key fob. I also love being able to visit any facility since I travel often. Wish I could pay with a credit card but they only do monthly membership with a checking account. The massage chairs are always broken, so I haven't been able to use yet.

PF is a great place to work out as long as you're not looking for personal trainers. There's lots of equipment, do you don't have to wait for a machine. The downfall is if you're out of town, and don't have the black card, you have to pay to go to a different PF. Also, they don't send an email to let you know your maintenance fees are due. It has screwed up my bank account, because I didn't realize it was time for it to be paid (1 x a year).

Well I joined Planet Fitness. I was looking for a place to get shape. I didn't know how to use the equipment. I asked the staff for assistance, they were too busy chatting with each other and was told that they would be there to assist. They didn't, finally I got upset. They told me to take a free trainers class. I scheduled the class. The trainer canceled and rescheduled. On the rescheduled time I was called and told that the trainer had a family emergency and had to cancel yet again. I was understanding. I was told that she would call me to reschedule. I never received a call.

Great bargain for my money. Can't beat the $10 down and the $10 a month. Didn't know about the $20 yearly maintenance fee beforehand, but at least they told me about during signing. Just wish that they had more personal trainers during late hours. My trainer was only available during the workday twice a week and on early Saturday morning.

I feel really nice, I don’t have any complaint. The massage chairs, hydromassage, the tan area is amazing. Any time I go there I spend a really nice day.

It is okay to work because they have lot equipment to be used at any time. It is open every time go out to work out. Sometimes I do meet people that help you.

You cannot beat the price! Ten dollars a month is incredible. Also, being opened 24 hours a day is great. I like to go late at night or really early in the morning.

The place is well ventilated and spacious, the machines are forever serviced and in good working order. The staff are so warm and makes you feel welcomed every time.

The equipment is old. The treadmill is still set up to charge one of the first iPhones! Theft is common too. Guys are in the ladies' locker room cleaning. It’s ok for the price, but a lot should change.

Charged ME a $10 late fee not because I paid late but... because THEY took a day to process it. I am not kidding you, this was the explanation given to me by Charleston Planet Fitness. When they explained I would need to come in to pay the $10, I advised them that along with the $10 I would be cancelling the membership I've had with them for 5 years. ENJOY YOUR $10.

I haven't been to facility in at least 5 months. I called to cancel and was told I would have to send in a letter or go in person. I live 2 hours away from the Planet Fitness I am signed to so I sent in a letter requesting to cancel my subscription. Well till this day I am fighting these parasites to get to stop charging me. If they cannot with my bank account then they charge my debit card. Predators for sure. Save yourself the massive headache and go to another gym. Most facilities are outdated and filled with the weirdos.

I canceled my membership on March 18, 2018, and it clearly states CANCEL. However, they are still billing me. I spoke to one of the attendees last night and she doesn't show where I signed anything. I am totally baffled because I went in person to this place. I received a copy of the Membership Cancellation or Freeze Form. The young woman that waited on me couldn't even put the correct monthly dues. I have the black card which makes my fees 21.46 and she puts 10.70. I guess this is part of dumbing down America. I am going to go in this morning to try and see what the manager will say before I go to Bank of America.

I been having frequent allergy attacks and sinus infections asthma attacks skin irritation from the chemical use inside of Planet Fitness Park West. I alerted the manager “I was told people rather for it to smell good than it to stink.” It’s a gym. When you work out it opens up your lungs. People have asthma and others conditions. So you rather people pass out. I had a Planet Fitness worker spray air refresher while I was working out. Sent me into an instant asthma attack. I called corporate. I was told a message would be sent over and someone would call me. I got no call. I left several messages on the company Facebook page. No help. I was forced to join another gym which I can afford. Now I have to have surgery for having frequent sinus allergy infections.

I was beyond upset after leaving this establishment which I have been attending since opening day. I was confronted by a employee while I was half dressed getting out the shower. Racist comments were then said about making sure to "spray that shower good. The ** chic was in that one". I then ask why the employee is laughing at me and I got my membership cancelled. Asked for corporate and the employee named and was lied too further. I walked out of this gym truly violated. Left in tears.

with everyone's brainwashed head/eyes down on their phones when they should be on their girlfriend. (Like the Janis Joplin song: also not about that!!!) Get rid of the news!!!! It's BAD for workin' out!

Beware of Membership. Sneaky Loopholes!! I haven't used my membership in months and was advised by 2 people plus the manager that I had to wait until Apr. 28th to cancel my membership to avoid being charged a $56.00 penalty. On Apr. 28th I went to Planet Fitness and was rudely told that I still had to pay a $39.00 annual fee because she advised me that I would have had to cancel my yearly membership 5 days before it ends, so take your pick... You're going to be penalized either 39.00 or 56.00 to be penalized either way! Carefully read your contract! What a scam they run!! Beware of these crooks...

My wife and I recently joined Planet Fitness. We met with the representative, who was very busy/distracted/and struggling with computer system problems. We were told that there was a $10.00 per person/per month membership fee, period. No other fees. We signed up, and have been happy with our experience at the gym. Today we both got charged a $39.00 annual fee. This fee was not disclosed by the rep who signed us up. The rep on the phone's response was that it was written in the agreement that we signed. So bottom line is that it is our fault for not reading the fine print. But I am disappointed that the actual human rep was not forthcoming and truthful about the fees. I plan to cancel my membership at the earliest opportunity. This is not how I do business, nor will I support a business that resorts to these tactics.

I was up for my renewal annual fee. I went into the "home store" that I had been going to, canceled my account. They had it in writing, the employee that was at the counter signed the acknowledgment that I was canceling my account. They have now withdrawn $41.73 from my account which overdrew my account. When I called to talk to the manager. She said that there was nothing that they could do. When I explained exactly what happened that day with the employee even the date and the time she is refusing to cancel my account and refund the money that I was charged, said that all her employees know what they are doing and there was no note of this on my account. Instead of providing good customer service and refunding my money and investigating the issue with her employees said there was nothing that she was going to do. This fitness club is a joke and screws over their members with fraudulent charges.

I called to cancel my membership last week. I realized that my annual fee was going to be taken out of my bank account and I rarely use my membership. I've gone twice in 3 months. I called 6 days before my annual fee would be billed. The girl told me that I would still be charged the fee because it wasn't 7 days before, but that the store manager would work with me since I called 1 day late. I waited 4 days until the store manager would be back in, he says he can't do anything since it's only 2 days before the fee gets billed. Even though I called several days ago and had to wait for him to be available, AND the original employee verified I had called sooner and he wasn't available. Still won't help me. Since the stores are independently owned, there is no corporate office to talk to. Only a regional manager, who leaves everything up to the store manager's discretion. HORRIBLE CUSTOMER SERVICE!!!

I go to the club at 75th Ave and Thomas. Why does Planet Fitness allow people to just sit at a machine and just talk on their cell phone and not use the machine and why would Planet Fitness allow members to take their kids with them to work out. Are they not afraid of the kid getting hurt or do they welcome lawsuits.

Joined my daughter up several months ago at 21.99 per month. After several months she wanted to stay a member but downgrade to 10 dollars per month. After 3 calls and two visits, they now tell us it will cost another 20 dollars to stay a member at the lower rate. Even though there is nothing on the contract and wasn't even told this on the phone, my daughter was told that it is the policy of the store in Webster, MA. The person I spoke with agreed that there is nothing in writing but that is their policy. I told him that Planet Fitness will lose 4 memberships over a lousy 20 dollars, he did not give a **. I called corporate, they said that all sites are individually owned and there is nothing they can do. WHAT A WAY TO RUN A BUSINESS. Stay away from Planet Fitness.

I joined last July on Dauphin Street in Mobile, Alabama. I went a few times around 9:00 p.m. The clientele was sketchy and I had some young men tracking me - had a friend there whom they did not know I was with and I texted her on her machine to watch and tell me if they were following me - and yes they were. We didn't let on that we were together. When it was time to leave, they were watching and went out ahead of us. I asked a young man who claimed that he was the night manager to see us to the door - as we were parked right in front of the door. The boys were outside in a group and when he saw two of us walk out and the 'manager' watching us, they scattered. I decided that I don't need this riff raff and the next day, went online to cancel my membership. Nope! You can't. They said you must do it with your local center. I called there to cancel. Nope! You have to come in.

Planet Fitness on S. Buckner Blvd Dallas, Texas - Nothing works, the cooler, no the hydro massage beds, the wall sockets, and they signed me up on contract when I specifically asked for non contract, being that I'm on disability with back and hip surgeries. I have told them about the business over and over again, but nothing is being done.

This place is only as good as the employees are, they pay minimum and they are awful. The paper towels are there sometimes or not. The whole concept of the business is to overfill the members or as they feel suckers. In Natick, MA where I go they have over 12,000 members in a club that would hold maybe 100. They don't keep good equipment. All low end always breaking down and no maintenance. They only have one opening and she's always late. A no show. I'm quitting!

Beware of the shady, at best, practices at the Planet Fitness. I joined the one in Madison Heights, MI. It was going well. They had some employee problems. Rude, hostility to race, the parking lot had a lot of shady stuff going on. SO to my surprise, the date that they withdrew funds from my account changes every month. Making it impossible to budget. I went in and complained. I was told it was a mistake. Still, the bank makes 35 bucks a pop. I am wondering if they are in collusion with PNC Bank? Four months in a row that I can see they have played with the withdraw date. I am done. I will update as this continues. I liked the facility. I like working out there. The shady parking lot, no lighting and criminal element... I can work out in my garage. Also lied about being able to use other Planet Fitness franchises. Very shady.

I was drawn in by the promise of low price membership. Once inside the manager started explaining me all the reasons for which my membership could become more expensive... Good thing I asked all the "better" questions before joining this potential headache in the making. Not 4 me! Keep in mind that CHEAP DOES NOT EQUAL QUALITY???

I've noticed upon arriving to the gym at night shift that the gym in Portland, TX is always very clean and nice smelling. I also notice the staff during the night shift works really hard to upkeep the gym. That night shift worker needs a bonus upgrade in salary. He works really hard in maintaining the gym super clean.

I have been a member of PF for a numbers of years. Never had any problem until today. I had brought a friend in expecting her to get a pass but they tried to charge her $10. What the hell? They don’t want new members. Looking for a new gym!

I just came back from the facility located in Ewing, NJ, without being able to continue my workout because of the unusually high interior temperature of 75 degrees - displayed on their temperature control - while outside was 55 degrees. Way too high for intense weight workout. At my complaint at the reception I was told that they cannot control the interior climate at all. The manager even reproached me that I am the only one who complained, as if I am wrong. The temperature beyond the manager's control! Months ago I complained repeatedly about the consumed air within the facility, having to go outside for fresh air. I cannot understand why they prefer to heat the air inside instead of introducing fresh air from outside, which is abundant, and for FREE!

After becoming a member, some days later I went in for my first workout. The two gals at the counter were watching tv. One scanned my card, and went back to watching tv. I identified that this was my first visit, and I wanted to get on a stationary bike. The gal told me I had to become a member first. I showed her the card she had just scanned. I again said "this is my first visit, and I want to get on a stationary bike." She waved towards the back and said "help yourself, any one you want".

They saw there is always someone there. Secure place. At 3:30am, no one working. Few min after 4 I am looking for staff, knocking on doors, asking other members. They say no one there for an hour. I try to activate a hydro bed 3 times, 2x behind the counter myself. Finally, staff walks in front door and says, "You're not supposed to be back here, what do you need." He said he was sitting in his car on his break, then follows me to the hydro bed to harass me. Threatens to cancel my membership.

One of the rules at Planet Fitness is when you finish using a machine, wipe it clean for the next person. There are several cleaning stations with paper towels and spray to allow the user to clean the sweat off the machine they just used. I noticed a man using several machines and never wiped them clean. I told the staff of what I had seen. They said “oh, you are the second person today that has complained". I asked them if they could tell the man to clean the machine. Their reply was, “no, we can’t tell him anything. We are judgment free zone”. What? I couldn’t believe their reply.

THEY LIED TO ME TO GET ME TO SIGN UP!! When I signed up, I said explicitly that I would only be in town for about one month. I asked them "I won't be charged any fees right? It will only be $20 as long as I cancel ten days before the 17th?" The employees lied straight to my face. I cancelled today, because I am going back to Germany to study. Everything went fine until I was charged $39.99 an hour later. I came back and talked to the manager. He said, "They didn't tell you about that?" I said NO. Then he said, "Oh well, there's nothing I can do." I do not appreciate being lied to. On top of this, I brought my girlfriend with me once to work out. She would not even come back, because the other members made her feel so uncomfortable with their staring, and hovering.

The only reason why I go to Planet Fitness is to tan. Hell I wouldn't even go if I didn't have a free membership. Some of the females that works there is snobby and fake. All honesty I don't care for one in particular that works there at night but I'm not going to say who she is. She acts like she's too good and I think she is lazy and has poor work ethics. I don't feel welcomed whenever I am there because the employees are rude and very unfriendly. They could do better keeping up with cleaning the gym and the equipment.

Instructed by the Planet Fitness members when joining that you have until the 16th of each month to cancel as they draft payments on the 17th. I did just that, with a written letter, hand delivered. There was no mention of "hey, you're already paid up for the month... Etc." They drafted payment AFTER the letter was hand delivered and canceled by said due date. Refused refund. They are unprofessional and inconsiderate. I would NEVER EVER waste my time of this business at any locale again. BTW, this is the Davis Highway Pensacola Florida location. I'm done. CANNOT RECOMMEND TO ANYONE. (Name of customer service rep was Keanna.)

I joined this gym July 2017. I was in an accident Nov. 2017 with I sustained a brain injury. I informed the corporate office in writing, and figured that was the end of it. They never responded back at all. Then all the sudden in January 2018 they withdrew payment from my account, missed Feb., then withdrew Mar. 2018. I called them and was told to call my gym location. PF at Golden Gate mgr. said "Oh you are not at this gym, you are at Market St." I have never stepped foot there. I told him the whole scenario and he said "GO TO YOUR GYM WITH A LETTER TO CANCEL." Mgr said I would still be charged til August, or pay termination fee. I then saw the writing on the wall. I notified my bank and blocked Planet Fitness.

Planet Fitness is a complete ripoff. Don't join this Gym at all unless you wanna get ripped off. They have so many ways to rip you off. The main one is you have to come in to cancel your membership. I was an OTR trucker and couldn't cancel it online. That's **. They do that for a reason so they can keep charging your account. My brother signed up in NJ. He moved to PA. They told him he had to drive all the way back just to cancel so he just blocked off his credit card anyway. So of course they sent him emails saying to update his payment. They couldn't charge him anymore??? You can't do it online so they can keep charging your account. They refuse to get an online account so you could cancel online.

If I could give them no stars I would. The front desk girl was all bubbly until I said I would like to cancel my membership. Then it was a rude, why? I just want to cancel it please. She insists she needs to know. I am told my yearly $39 fee is coming up in April, I’m canceling in MARCH...so? They are still charging me the 2018-2019 yearly fee. I “have to sign and agree to the fee or she won’t cancel my membership”. But I don’t agree with the fee, so I’m not going to sign a legal document that says I agree with the fee. I’m told I can just talk to her manager on Monday, and by the way she’s going to say the same thing.

Planet Fitness promises $10 per month, but charges an extra $39 which they failed to mention when I signed up. They will block you from quitting before the charge comes through. Good luck canceling, they require you to come into the club to fill out paperwork. It's a scam. It's also weird they let women clean the men's locker room when you're there.

I paid $21 per month for 1 year, and I paid $42 in February for an annual fee. My membership supposed to last until March, after that my membership would be $21 month to month, I wanted to downgrade to the $10 a month and they wanted to charge me a $39 for an initiation fee (in March after me paying $42 for an annual BS fee) to be able to keep my membership month to month at that price...

BEWARE Planet Fitness (Westmont NJ) Shady Tactics in my opinion: I fell for their New Year Promo…$10 mo. No commitment marketing. They tell you that on March 1st they are going to hit with you a add’l $39 annual fee. I called prior to this date to cancel. They told me the only way to cancel is to come in person or to send a certified letter. (It’s 2018, I can’t cancel online or do an e-signature or email or fax… Really?) Clearly, a way to deter folks from canceling. I go into the gym a few days later to cancel and get my $39 refunded or pro-rated. The Manager refused, the Regional Manager (Elaina) refused. They refused to provide me with the name of the owner. I then call the corporate office and they refuse. They tell me I would have needed to cancel (5) days ‘prior’ to 3/1 in order to avoid the $39 fee.

I'm current member in the Chelsea, MA club, and that's where I workout. But yesterday, the club was close and we decided to go to Lynn, MA to workout because that club is open 24h. My son is 9 years old, but I have the doctor's note authorizing him, workout with me, because he is overweight. So yesterday when I got to that club in Lynn, MA, the staff was very rude, he did not let us work out, and the way he talk to us, made my son so sad and embarrassing. People was looking at us, so frustrated. That gym is big, looks nice, but unfortunately I had this bad experience with the staff. I ask for the manager, and he told me that he was in charge on that moment. If was just me, no problem, but hurts when is with my son...he is only 9! I hope nobody else go thru this, I really do. Thank you.

Planet Fitness is unfit in providing essential integrity to its members when it comes to canceling their membership! I took out my membership for my wife and I in March 2017. By November, we had only used our membership three times, so we decided to cancel our membership. I called the Rockwood, Gresham, Oregon facility, and I asked how to go about cancelling our membership. They replied that there was a $50 penalty for cancellation before the one year contract was fulfilled, and since our fee for November had already been paid, I was encouraged to stay. What I was told made sense, so in January 2018, I called again, and I was told I would have to come in person to cancel.

After I sign 3 month letter I get 39.99 membership charge which was not included during sign in time. Not only that after 5 month I was traveling out for over six weeks so idea to cancel the membership, which I have been tallied 35.00 charge at the beginning of the agreement. So I made a phone call I have been talled. I can't cancel it unless I walk into the exact store I sign in. Which is ridiculous! You can have app to track everything about you but doesn't do a job. I find it a scam and collect information, anyways never use it. I knew right away.

I had a Planet Fitness membership, I got pregnant and had some pregnancy complications and I was unable to work out. So I wanted to cancel my membership because I knew I would be having surgery after my pregnancy. I gave them the paperwork they asked for and they told me that my account would be canceled and I would get a phone call. I never got a call. 4 months pass and they start to debit my account again. Turns out instead of canceling my account, they frozen it, but did not inform me of that. THEY LIED and told me it was canceled. I called my home store and again, the person I spoke to told me my account was canceled and the charge was a mistake and it would fall off after a few days. It never did and they continued to debit my account.

I signed up for Planet Fitness in June or July 2017 because they had a special going on, $10 down and $10 a month. I happen to move before this business opened in Aug, 2017. In late Aug. I went to the store to pay my bill and to close my account. I was told that my bill was $89. I did not understand, so the front desk attendant explain the bill. I told them that I did not have $89 at that time but I would give her $40 and to please close the account because I did not live in the area anymore. I would not be coming here. I would pay the rest when they gave me a remaining balance. I was told that they could not close my account until the full balance was paid. She would not take my $40 because it was not all of the bill $89. I called the corp. office, they told me that I had to speak to the person in charge of that particular store.

They go into your bank account monthly to get their fee. I was told 10 dollars a month but was charged 19.99. Then it went up to 21.50. I tried to cancel but keep getting the runaround. After they took my money for a year and I only went to their club once. They started another year. They say it's recurring. They just wanna keep getting over on poor people.

Beware, I canceled my membership and Planet Fitness continues to draft funds from my bank account. This is a very dishonest company. My advice is to pay with a credit card, that way any extra charges can be disputed. If they don't allow credit card, go elsewhere.

I bought my daughter a membership after talking to several club. They have a special but no mention of a yearly fee. I was charged a yearly fee for cleaning. I only found out after contacting ABC Financial and they explained it. This company is a bait and switch and I'm cancelling my daughter's membership. There is no mention of a yearly cleaning charge and the website and fliers do not mention it either. They were also adamant about getting my account information so they could direct bill. I'm very happy that I put it on my AE. I'm going to dispute this charge and cancel the membership. When I contacted the PF website for a complaint. They sent a message back to me that each one is owned and operated individually and they couldn't do anything to help and I need to contact the business I joined at. This company sucks. It is a bait and switch and have no customer service. DO NOT JOIN THIS COMPANY.

Planet Fitness - Murfreesboro, TN - I tried cancelling my membership early in 2017 and was told I needed to come in, I work full time and go to school full time, so I never had the time to actually come by the gym, I knew my membership would be up soon and I fulfilled my contract obligation and then charged for annual membership fee, I asked for a refund and they told me it non-refundable and that I needed to let them know by the 25th of the prior month that I wanted to cancel. I wasn't aware they were going to continue charging an annual fee and they will not refund anything, I'm a budget and refuse to help. They said a lot of people are asking for refunds and they are refusing.

Back on July I forgot about my payment that was due which was automatically taken out of my account. I logged into my account online at Planet Fitness and it said it was CANCELED. I went down to the Planet Fitness and talked with the lady at the front desk. She said my account was CANCELED and if I wanted to re-start my membership that I would have to pay a certain amount. I declined and decided to not re-start my membership. So I left. Since then Planet Fitness has been charging my card 10 bucks a month. I didn't keep a good enough eye on my account and didn't notice. Now they say I owe them 200 before I can cancel or they will keep charging my card until I pay. I've contacted them several times and their customer service is horrible. I just want them to stop charging my card and to refund the last 10 dollars they took out of my account today!!

I joined Planet Fitness closest to where I live and work, as I live close to where I work. When I joined it was a $1 to join and then the monthly fee on the 17th, and of course I chose to be a black card member. I started going. I have gone two or three times in the first week and then stopped going. I had a guest with me each time. Me and my guest never felt exactly comfortable, but we are not sure if it is the gym itself or us missing our old gym that we used to go to.

When I signed up for the new location in Iowa City, IA, I was so excited. There was a gym about 3 miles from my house that was a "judgement free zone". Things went great for the first year, and I genuinely liked the gym. But after that first year, I decided not to renew my membership. I read my contract up and down (I was locked into a year-long contract) to make sure there was no auto-renewal agreement. There wasn't! So I just stopped going. Now they're saying I owe them for that full extra year (even though I gave them my keycard back, so how am I going to the gym?).

I paid 300$ for a whole year in advance. Fine, whatever. Then, when the year ran out (a month early) they started charging my account which they assured me was only a technicality to have my account information. When I called to cancel the same day it was drafted out, they refused to refund me the money. Despite the fact that I did it at 9 am the morning it was drafted. This is not a courteous company.

Been with Planet Fitness since I got out of the Navy. Being able to still do my workouts here to what I did in the military is awesome. 20 bucks a month includes additional services and bring a guest for free. Annual fee every February along with your monthly bill. 24 hours you can go workout at 2am no big deal. Gym is not intended for juicehead douches trying to prove something to everyone. Dumbbells and Smith machines work as long as you add the other 15 pounds required to be considered "barbell weight". People really need to shut up, stop complaining and blame themselves for their failed mental capacities.

False advertising. You have to provide bank account information and sign a contract. Then, you are charged a yearly membership fee as well as what you pay monthly. My husband and I signed up to be able to get extras for an additional $10/month. We want to save money now since the extra amount isn't worth it. When I called my local gym, I was told we could downgrade (for free) once our anniversary date comes up. Otherwise, it costs over $50. Each. We would never join again. Won't recommend to friends, either.

I was shocked to find I was paying $20 per month to Planet Fitness for late fees when I joined online. Apparently they said there was an error in my account and so were billing me late fees without ever notifying me through email or simply calling my phone number. Of course I am disputing the fees and will not pay them as they did not make any effort to contact me. I do not have an order number to include as I was never even sent a confirmation when I signed up. Nice facility, poor management attitude from 'manager' Angela at the Waynesboro branch. Very, very poor customer service.

My foot and hand have been itching on and off for months. It has to be athlete's foot. The problem isn't that I contracted it. It's that I am scrubbing the floor in the tanning area and putting my other hand on the floor and touching the foot panel and now I contracted ringworm on my hands. I refuse to expose myself to ringworm and athlete's foot and they need to have workers clean with bleach. I have been tanning only since October. They need to have management bleach tanning areas.

I have tried to join this gym twice but they insist on getting my banking account information. Anyone will tell you, never, never, never give out your routing number and bank account number, especially to fitness centers. Financial guru, Clark Howard said fitness centers are famous for getting your banking numbers and continuing to take your money after you have quit going and even notified them in writing that they are not to take anymore of your money from your account. He said you often have to close the account in order to get them to stop. I'd love to go work out, but not if this is the only way to pay. I even offered to pay in cash up front. They want those banking numbers. Then they can cipher out all your money from your bank account with their hidden fees and annual fees. And with the internet breaches - just another way to lose money and have your account hacked. No thanks!!

As to the mailer Ads stating that 1$ down, 10$ monthly payments- for Membership, With an additional charge of 39-49.99$ monthly added. Tried to pay in cash: But they ONLY SELL BY WAY OF CARDS?? THE AD, is light refractive: small print, under glass, You can read the ADDED Charges. FAKE ALL AROUND BUSINESS!

EVERYTHING is below the bar at PF. The equipment, the overall cleanliness of the club, customer relations, etc. The laundry list is long. At our club the wi-fi is constantly down. Cardio machines audio plugs are OOO, dirty locker rooms, etc. The music in the locker room is extremely loud. A metering peaked at 67 DB. A vacuum cleaner is 70 DB. Not a great atmosphere to slow down in after a workout. We put our year in, cancelled, and have moved on to a club that offers more value overall. I'd avoid PF at all cost.

I joined PF December 15, 2017 online. I was told I would be charged a prorated amount for the month of December and a $10 enrollment fee. I paid the balance and thought everything was good. Two days later a full month fee was deducted from my account! I contacted PF and they told me that since I joined before the 17th, I was charged the monthly fee! I tried to explain that I wasnt made aware of this when I joined online and they refused to refund my money. I asked to take my bank account info off my account.

Due to having recently recovered from breaking my back and getting back into a regular workout I was unable to use all the machines in the 30-minute section and another patron went to staff and told on me. Told him I wasn’t following the rules. At which point I was publicly scolded by a PF clerk. Need I say more.

I joined Planet Fitness in 2016 as a Black Card member. My home club had not yet opened, but they advertised a hydro area and massage chairs. I was advised Black Card members could bring one person each session. I was not impressed when the club officially opened. The hydro area was nothing more than hydro massage beds, the massage chairs were OK, but what was not disclosed is Black Card guests are not allowed to use those amenities. That is very misleading considering their website says unlimited guest privileges. Nonetheless, I continued to pay my "one time membership fee" and then paid my monthly fees and annual fees without incident.

The manager was very rude and judgemental. Unprofessional. I only was there once. He accused me of something I didn't do. And in front of everyone he cancelled my membership. I was so upset. Please have him replaced.

I called to cancel my 17 year old daughter's account due to health issues on or around 1/20/17, spoke to some guy who I provided our account information too. He who told me, "No problem. Just come in anytime." At no point did he inform me to come in before 2/1 as I will incur a membership registration fee! I open my bank statement this morning to find out that I was charged a $39.00 fee for renewal fee that I will never use. So I called and spoke to their so called general manager at Tinley Park, who is telling me it is not reversible. I explained that I had called and spoke to someone who didn't inform me this information or else I would have come in sooner. With her condescending attitude, she stated he does not have to tell me, YET they have the right to go in my account and take my money!!! They will not give you a corporate number and insisted this is their policy! This is how they get you! She would not even reverse it or try!

Every staff member I talked to was very snarky and condescending. For a "judgment free zone" they sure do judge. The membership fees are ridiculous and not at all what they say initially. And when I tried to cancel my membership, the gentleman asked me my reasoning and I told them what I stated above. He proceeded to tell me he was going to put down "financial issues" in the box. No, I am not experiencing financial issues but the facility in Lynchburg, Virginia sure is since they find it necessary to charge me twice in one month and refuse to refund it.

Planet Fitness is the worst for membership cancellation. I moved to another city and called to cancel my membership, but the rude workers told me that I had to come to my home location to cancel or send a certified letter. Why can't I just go to the location closest to where I am? If I can work out in any of the Planet Fitness locations then I should be able to cancel my account in any location. It should not be that much trouble to cancel a membership!

When I first signed up for Planet Fitness, it seemed like a great deal. I created a black card account so that my teenage sister and I could both use it. I TRIED to cancel the membership or put it on hold when my little sister stopped going to the gym because she moved out of the country with family for a year. They made it nearly impossible for me to do this, and told me I needed my minor sister's PERMISSION in order to stop the charges to my debit card (THIS IS ILLEGAL!). They said I needed to get a letter from my 13 year old sister giving her permission from overseas to stop the charges to my account.

I am a member at Morgantown location about 10 months and there are some machines that are "temporarily" out-of order for more than 6 months. For most of the machines, there are two pairs of each equipment but since this location is extremely crowded, these out-of-order equipments reduces down the options and causes lines to form up in front of every major equipment. Number of members seems to be too high for the capacity of this location and the unpleasant experience can only be resolved if the equipments are repaired or new sets are added (There should be two sets of each equipment to balance the demand of this crowd). Except for one representative, all of the staff members are unfriendly and unhelpful. I gave two stars only because the facilities has been kept very clean since my first day at this location.

As a new member, second visit, I inquired about and purchased earphones for the equipment. There is no refund policy posted and agent did not inform me I could use any earphone - (I am new techie and never joined a gym before) - The earphones do not fit in my ears, they are too big, they fall out - The cashier had taken the box and threw it away but did not attempt to give it back when I immediately informed them these would not work for me. They said I had to see a manager. Today my third visit I went in and spoke with Dalton who acted as if he did not know the policy - he ummed and awweed - so I told him to go ahead find out and after my workout I would check back.

I was sent a message saying they could not charge my account for my membership, so I logged in to pay my bill - two days later the Shawnee Kansas location charged my account, and now they won't give me the money back, they just applied it to the next month. That is very bad business. We should not have to deal with the in house staff at our gym when it comes to billing issues, and the owners need to speak to their "managers" and let them know they need to be a lot more customer service oriented. I do not go to this location anymore, I am a black card member, and only go to the Mission location. I am sickened at the fact that it's like high school kids are running the business. Would you pay twice for one pair of jeans? Why in the world would they do that to me? Not okay, not cool very bad business practice.

These reviews are driving me absolutely crazy; I never usually write reviews, but there is so much misleading information that I couldn't not post something. This is coming from someone who is a current Black Card member at PF and will continue to be one. The first trend I've noticed after reading a few reviews was about cancelling your membership and Planet Fitness being "scam artists", if you will. First things first, if you need to cancel your membership, you'll have to go into one of their locations. As far as I'm aware, you cannot do this over the phone, which is consistent with many other gym policies in my area. Standard procedure.

The general manager William ** was extremely rude and very childish when I tried to sever ties with Planet Fitness in Renton Washington. When I called to remove my membership I was told to write a check for $50.00 with a letter of explanation. I did. Apparently it was supposed to be for $58.00. They continued to bill me. They said they were not required to call me and did not even have a correct phone number or email to reach me. William ** (the general manager) was very nasty and childish. He refused to work with me or provide documentation. I am still in the process of trying to discontinue. By the time I actually reached a manager, I had called four times. I don't think William understands that people who work do not have the time to run to Planet Fitness to retrieve paperwork.

They don't want to cancel account, staff becomes dramatic to ensure an argument. Tell them to cancel me and she says, "I don't have to!" Meanwhile, they're taking money from my savings account from which they wouldn't show a contract stating that I would allow that. I had a membership about 8 years ago and don't remember giving access to a savings account. This company is a money making scam and trying to hide something.

I called them to know the process of cancellation and the rep told could do it by phone. So requested, one year after I decided to go back to Planet Fitness and I used the same information and the system never linked to the other account (as per Gregory ** billing manager it's part of their business to catch people trying to cheat). When I go to the club they put up a bill of $190 that owed and they confirmed I never used the gym.The funny thing they cancelled my account without my permission but I did ask for the money to be refunded, but they declined. People they don't use Planet Fitness. They trying to rip you off. I asked them to correct the old account by removing the balance and I would stay as a member but they refuse even though I never used their prior and was a employee mistake.

I am a grateful and frequent user of the Planet Fitness that recently opened above the Aldi's on Lee & Main in Fairfax City, VA. From my first visit/tour, the staff was upfront with me about fees and expectations, and answered all the questions I had. They have since exceeded those expectations with courtesy, respect, and patience. I've found that the staff work to live up to the ideals of maintaining a clean "judgment free, lunk-free zone" and for the first time in my life I find myself looking forward to my next visit and workout--and that's opposite of my experience at the other main-line gyms of my past. An added benefit is the hydro-massage--included in black card membership--a great way to end the workouts and minimize muscle soreness.

They run this "$1 down and no contract agreement" but they DO bill your checking account $39.00 within a few months. Do not fall for this scam. This is a scam. Well, there you have it. You have been warned. You're an adult and can make your own choices. Just don't come later say "you didn't know."

When I signed up I was told I could cancel anytime but with no restrictions and that my payments would come out the afternoon evening of the 17th of every month. I tried to cancel by phone and then they said I had to go to a center to cancel which wasn’t stated at sign up. And they tried to take money from my account on the 16th before Friday the 17th before my direct deposit came in and so my account started as a overdraw at first attempt.

I drove to the Cinnaminson, NJ Planet Fitness on Route 130 for a workout, it has been several months since my last workout. The young lady at the desk reads my membership card and said "Sir there is problem, you owe over $100 in dues and late fees". She said I owe Oct., Nov., and Dec of 2018. I asked her what is the problem, she said the CC is on hold and proceeded to let me know I was in collection due to non-payment. I never received a notice of non-payment or of any problems. Then she told me as of June, they are not accepting CC's any longer, and you must give them your bank information, routing and account numbers. I never received any notification of such policy change. She told me my contract reads exactly that. Not true, I signed up with a CC approximately three years ago. So I cancelled the contract and paid the dues minus the late fees with the same CC on file without a problem.

Although inexpensive to join there are things to watch out for. Upon cancelling membership there's a 60 dollar fee. In the case of me they charged my acct after I cancelled so I had to change my acct. If you're now paying to bring a guest why do they take so much info. From your guest name number picture etc. There's no disclosures in your membership disqualifying who can or can't come yet they've been known to stop certain guests from coming as your "guest" keep all records of when you stopped membership because they've been known to keep billing you after you stop your membership. It happened to me.

Loud music, unfriendly staff. They also forged my paperwork I filled out when I terminated my contract. I was honest and put why I quit, and when I received my copy in my email it had been changed to say I quit as I didn’t have time. WTH? You do know forgery is a felony, right?

I joined PF in Jan 2017. On October 21st, PF charged my regular fee of $10.83, then on October 25th, they charged me an extra $30 without explanation. On December 18th, they charged my card $10.83, then they charged me again on December 23rd, $15.00. When I called the location, at first the girl/guy that answered the phone said they were having computer issues. Then they said, since I had never been into the fitness center, they had not set up my account correctly and this was why I was being overcharged. PF could not explain the extra charges. I asked to speak to a manager, the person, Lucille? said the manager was "out to lunch" and that I had to come to the store to get a refund. Lucille agreed that I was due a refund. I told Lucille that I would not come to the store because I lived across town, she said, "Hold on, let me get the manager."

I need cancel my membership with Planet Fitness. I call to the 1800 number they told me in order to do so. I need to go to the branch in Amsterdam NY. I went there, I try to talk with one of the employee who refused to help me with the cancellation, I request speak with the manager. He refused also. I did explain to them I can't paid anymore something I not using. They are going into my bank account to get the money. If they can't get on one account they go to the other bank account trying to get money off my account. I need help. If someone can tell me how I can get off this Help!!! Please!!! I don't like when they tried to take over your money.

I had a membership with Planet Fitness for some time and always paid but very very rarely used the membership. Recently I became very ill and had to relocate to another state. I'm not physically able to move around like I use to and I reached out to Planet Fitness via phone numerous times asking them to cancel my membership but just will not do it. I told them about my condition but it don't matter. They just keep hitting my account and won't refund my money at all. They lure you in and then screw you at the end. Very very very unsatisfied customer.

Planet Fitness took money out of my account more than once for my monthly membership. I had to move out of the area and they would not cancel my membership. This company is one of the worse. I have not used my account in months, they don't take that into consideration. I hate this company. The worse customer service ever.

I’ve joined the Planet Fitness in Edgewater in July and after getting a fitness assessment was offered a monthly personal training. I said I would like to get it for 3 (max 4) months. Won’t be able to afford it longer. The manager assured me it won’t be a problem getting out of the contract. He never mentioned to me that they also had 3 months options. In October I approached the manager telling him that I won’t be able to pay for next month and asked him to terminate the contract. He pretty much said it won’t be possible unless I provide the documents confirming my move-out. I provided a ticket with one way flight to my home country. He later said it’s not enough and on November 17th my card had been charged again.

Planet Fitness is a bait and switch. They lure you in with low monthly fee but the gym itself is awful because they play heavy metal music so loud you can't stand it and don't want to go. They also try to trap you into annual contracts and make you jump through hoops to stop them. Rude staff. Stay away from this gym. Ick!

They offered me a tour, are very friendly, answer any questions I have eagerly, and for the price you can't go wrong! I don't know why people keep complaining about the annual fee, or the cancellation fee (that you shouldn't even need to do, just finish your contract). Even after paying both of those things you still won't be paying anywhere near as much money as what other gyms would charge you. Stop being so greedy, and learn to recognize a good thing when you see it! You will not get a better deal anywhere else!