Planet Fitness Reviews

Don't join Planet Fitness. Don't give them checking account information. They could use credit card information, but choose not to. They will not allow you to join without giving them checking account information, whether in person or online. Biggest complaints about them all revolve around billing irregularities and problems getting cancellation requests honored. It is far, far simpler to sign up, than to cancel, "no commitment" notwithstanding. Also rudeness and judgment, in the "judgment-free zone".

I honestly don’t know what all these people are complaining about. I remember very clearly when I signed up in October of this year that they said there will be a $39 charge one time a year. I have the black club membership so mine is $22 a month. If you break down $39 over 12 months that Amounts to $3.25 a month. So basically You’re $22 (rounded) membership a month goes to a whopping $25 a month. Are you kidding me people? Where can you go to a gym for $25 a month and have access to what you have with Planet Fitness? I just left a “swankier” gym that cost me $39 a month and an initiation fee. And they didn’t have half of what PF has. Have you thought at all about what it would cost to pay a personal trainer each time you wanted some individual attention?

They is definitely judging the minute you walk in this place, been to others as well as visiting the same as well as rude. They want the real users frustrated, and out shape. People who go and quite but still pay cause their dues real low, like the real users so they quit the gym get little were then, is their philosophy!!!

The problem with PF is they are greedy sleazy company. They auto bill annual fee without notice and doubled it to $42 second year. Paid $60 in month of October. Went to cancel and no rebate of annual dues. Con artist rely on contract which favors them and not customers. So good to this customer. So rude the receptionist took my pass key and I still have 2 weeks left. They don't care about their customers. If they did they would give part of annual fee back. They are big losers for their policies. Pretty bad they don't care about bad reviews rather than work with customers. Tear up your contract PF - you suck - bad business - skip this club - a bunch of losers who take your money and hide behind a contract. Pitiful for any American. Don't sign up to be ripped off. They don't tell you of price changes - just read your contact 1000 times so you won't be scammed by lazy customer service rep. Stay away from these scammers - cheap ass club.

I was doubled charged my monthly fee and when I wanted to dispute it with Greg ** (Greg.** a planetfitness.com) in Billing at **. He was very unprofessional and had very poor customer service skills. He didn't want to hear what I had to say and hung up on me. When I called back to speak to his manager, the lady who answered the phone told me there is no one else to speak to but him and she was rude as well and she stated I can only be routed to his voicemail. He followed up with an email to protect himself because he knew he was wrong but problem still was not resolved. So I contacted my bank to dispute the charge and change my debit card and debit card number. My bank stated numerous bankers complained about Planet Fitness billing department. Anyway, I give Planet Fitness in East Orange ZERO STARS - very very dissatisfied.

Joined Planet Fitness the end of September for a membership special of $3.95. Within a week's time I was charged $22 for the month of October. The very first of November my account was charged an additional $40 plus another $22 for my monthly membership. When I called to ask why my card was charged $60 she informed me that the $40 was a yearly membership fee on top of my $20 a month membership fee. How is it $22 a month if I'm being charging an extra $40 a year membership fee and if I cancel it before my year is up it's additional $58. She said that was in my agreement. Sure enough I pull up my agreement form which I did not receive when I signed up. It says that I will be charged the $40 a year membership fee plus there was a $58 cancellation fee. I have seen that when I signed up online I would not have signed up. I don't understand how it can be $22 a month membership fee plus an additional $40 a year membership fee.

Unwilling to refund annual fee - even though the member is a vulnerable adult and I am her legal guardian. When I stated this, I said asked for membership to be cancelled and fee refunded. I was told, "We have a picture of her holding signed agreement so she knew about the fee." Even when I explained under guardianship she is unable legally sign contracts, they refused to refund the fee. I've repeatedly called the corporate office but no one answers!!

I allowed my grandma to sign up for a membership with my bank info and Planet Fitness kept billing my account so I spoke with the ASSISTANT manager and he was extremely rude with me. At first he said I could come up there and take my info off and then he said he never said that. I threatened to call police and he said the police is on their side. I don’t’ know if that was a racist comment or he just trying to keep from having negative attention. I will never deal with Planet Fitness again. By the way, it's the Planet Fitness in Burton Michigan.

I was a member of Planet Fitness for a few months until they started kicking me out of the gym because they claimed we weren't paying the monthly bill. The account statements showed that money was being taken from the account and the bill was in fact being paid. They claim we are not paying when we are and won't let us use the gym anymore. It's almost like they just want more money.

Informed by both the sales rep and Manager that this would be a 12 month contract and no hidden costs or joining fees. I just had to pay for my tag. Surprise I was tied into a 24 month contract and levy fees, the call centre is pathetic and the manager at Planet Fitness Fourways can only repeat "But you signed for it." Staff are clearly trained to be dishonest and trap people into long term contracts.

Be prepared if you're a "fit" individual that you WILL be judged. Both fit shaming and fat shaming are two very serious things and neither should ever be tolerated. It's uncalled for, especially at a gym that screams "judgment free" when that is not the case. Body shaming, chastising, and stereotyping makes people feel uncomfortable and objectified. How is my body type indicative of the quality of my soul or what type of person I am?

Recently charged for an annual fee the first two months of signing up without no warning when they were going to bill me. Wow! When I phone called to inquire some girl said, "It’s was in the contract you signed." I said, "Yeah, but you never alerted me as to when you're going to take it out of my bank account." I hate this place with a passion. Old equipment and to all of building space with mirrors along with the ugly colors purple & yellow???

I was a member of Planet Fitness in Coral Springs FL on Sample and 441. I cancelled my membership or was told it was cancelled. I come to find out that they been charging my account for 10 months after. I'm not the one to look at bank statements every month, so the $10.89 was unrecognized. I finally noticed when they hit my account for a $40 dollar annual fee. I was then told that your yearly membership renews automatically after it expires, huh???

I cancelled my membership in July at the location I signed up at and now they are calling me saying that I didn't and that I owe them for months. They lie and don't cancel your membership so they can keep billing you. Their corporate will not deal with you, they say you have to contact the branch that you signed up at. That branch tells you to call billing. They just keep sending you back and forth. This company is scamming people.

When trying to freeze my account I was told I had to have a DR's Note in order to do so. I am disabled and had been working out there but needed to freeze for a personal medical reason. I was told on the phone that my husband could come in with a note signed by me that he could freeze it. When he gets there they then change their mind and state they need a Dr Note to freeze it. Are you serious. I feel that as a disabled person my HIPAA rights were violated and the disability act.

Very judgmental, rude staff, and particularly management. Have a container of water that is too big, because you get very thirsty during workouts? Not allowed here. Accidentally drop some weights or grunt from an extra effort? Not allowed here. Overcrowding has forced you to use stations in the "traffic light room"? Not allowed, management will come to kick you out, even if you are the only one in the room. I've been going to gyms for 30 years without anything like the nightmare experience that I had at the Lake Mary location in the Orlando Florida area. I will never step foot in another PF gym. When it comes to gyms, keep in mind that you get what you pay for, and this is a cheap, prison-like atmosphere, being run by management with absolutely no customer service skills.

I am very dissatisfied with Planet Fitness! I realize that there is an annual fee charge and I don't dispute this. What I DO object to is the fact that this company who is nationwide, not some little mom & pop shop can't afford to mail out a reminder that my annual fee is due soon, or for that matter in this day and age, send an e-mail to people pertaining to this matter! I recently have had a setback and am on a strict budget and now I bounced my account because I forgot that this fee was due at this time! And then to have the girl-manager (I think she was a manager) tell me "well you signed the contract and that tells you that you will be charged annually!" That is when I lost my cool! I looked at her and said, "Do you remember something a year from now without a reminder?" I truly feel that this company should be held responsible for their negligence!!! As of today I have canceled my membership.

I joined Planet Fitness in the spring of 2015. Over the last two years, I've never used the membership but kept it just in case. I was charged the annual fee last week and decided that since I don't use the membership, I would cancel it. The problem is that when I called Planet Fitness to get my membership ID, the receptionist, **, was somewhat callous and most certainly unfriendly. ** even went so far as to someone else, without excusing herself, while I was speaking.

I have had a black card membership (the highest you can get) for over a year now. At first I liked it a lot. The free tanning was really nice, as well as being able to bring guests whenever I wanted. Recently however, policies have changed. I am canceling my membership as soon as humanly possible. To start, their tanning is far more strict than any tanning company I have ever used. I hardly ever tan, mainly before any sort of formal I have with my sorority or something of the sort. But when I want to, it's always a huge hassle. You have to sign up to tan on a computer that already has predetermined times to pick from. So even if you got there at 12:30 and wanted to tan, if the time slot was for 12:46 you would have to wait until then to tan even if no one was in the booth.

As a gym goer myself, I just recently switched to Planet Fitness. I have been to multiple gyms, and I know many people who own companies, and I can tell you - A lot of these reviewers are silly/wrong. Look, here's the deal: NO company wants to let you out of a contract that they are not legally obligated to let you out of, and customers OFTEN seem to get VERY UPPITY AND ANGRY when that happens. However, that does not mean the business did anything illegal, unethical or wrong.

I am very unhappy with this company. I signed up online. Was supposed to join for $1. But end up charging me $19.99. I have had an unexpected hardship and have tried to cancel many times. I have never been to Planet Fitness to workout. And they have charged me for 10 months straight the fees and when my account was low they charged me insufficient fund fees plus the fees again. I have spoken to several people at the Fayetteville location and they gave me an email that was not valid for complaints. So I have been paying fees for all this time and I'm unable to get this taken care of. I was told I had to pay another fee to cancel. Why should I have to pay a fee when I have been paying fees all these months and have never stepped foot in Planet Fitness to workout. And the young people that they have working the front desk that are managers are unable to assist me. And I can't give it any stars.

I joined PF in June while doing a short term assignment for work. I needed to get out of my hotel and I loved that it was a small monthly fee with no commitment. When I returned home, I figured I would transfer my membership because it was not expensive and I was under the impression I could. But when I tried, I was told I had to wait 90 day and I could only visit this new site 5 times in the month. A couple weeks later I was charged an additional $20 fee on top of my monthly fee. I called and they told me it was a 1 time sign on fee. A month later I decided to cancel so I called and got the specifics around how to cancel. I did exactly what I was told, sending the certified letter on Sept 6.

In a time where you can receive Amazon delivery in 30 min, use an app to order/pay for and receive food you cannot cancel a planet fitness membership over the phone. There is no legitimate reason for this. Moved to another state. Realized I'm still being billed. Was told I had to come in person, or send a ** certified letter... Are you ** kidding me. I have to WRITE a letter. It's 2017 guys come the ** on. I may have considered rejoining PF at some point in the future. But if you are going to make me dance and jump through hoops also well how about NAH. So mad right now. Such a simple thing to confirm 3 pieces of information from a customer and fulfill a request. I wish your company and employees the worst. The absolute worst.

Can join in minutes online. Have to give minimum one week notice "IN PERSON" and personally sign to cancel. Hidden fees and charges are non refundable. Will never ever consider this gym ever again. EVER!!!

A friend invited me to Planet Fitness in Burlington Ontario. They let me have a full 10 minutes on the massage lounge bed!! I did not know I needed a massage on the water jet lounge... but most of the time I go just for it. It has saved me from needing to go to a massage therapist. It is THE BEST!!!

I just received an email from Planet Fitness. They want me back. Here is why I quit and my response to their email. Have you changed your disgusting locker room policy yet? I am no longer a member because of your piggish locker room policy. Men do not belong in the women's locker rooms and women do not belong in the men's locker rooms... no matter how gender dysphorically confused they are.

Horrible experience and management at the Delran, NJ location. Multiple staff members misinformed me over the phone and in person. I had been a long time member and was out of my one year contract and was a member of two other locations before their location opened. I tried to cancel. They told me if I resumed my membership within 30 days that it would resume my membership with no penalty or obligation. I asked multiple times if I would be locked into a new year contract and they said no. I came back to cancel less than a month later. I should have stuck with my original decision.

I have belonged to Planet Fitness in Newport KY and Middletown Ohio for almost 6 years... Mike is the owner of both establishments. I have complained to management and the owner himself about the music being extremely loud and a chemical they used for cleaning the floors during business hours. First I enjoy music in fact loud music at that but when you and all the other customers are trying to listen to your own music and having to turn up the volume to the highest setting and potentially causing damage to your ears then it becomes a health hazard. Second a gym is about health and not having to worry about inhaling toxic chemicals when working out. They would wash the floors at the peak hour and the strong odor permeated the air and I didn't want to inhale that while working out due to the fact that I got toxic poisoning before and am very susceptible to getting ill.

I saw the ad on TV for 10$ down $10 a month No Commitment. I walked in for the very 1st time 1 hour before the advertisement was to expire. I was told that the systems do not work for 2 hours a night and I would have to wait until after midnight to do it...? I said I can’t because after midnight the deal would expire. I was then told that I could go home and apply online, which I did. NO PLACE did it say that if I wanted to cancel my membership, it had to be at least 7 days before the annual $39 fee were to come out. I felt VERY uncomfortable. My VERY 1st time going in with NO advertised "tour" or ANYTHING, and knew that I wasn’t going to return. I went the day before the annual fee was to come out & canceled in person... however the fee came out the next day anyway and after calling and telling them what happened, I was told “Sorry there is nothing we can do.” AVOID THE SCAM PLACE AT ALL COSTS!!

"The No Judgement Zone". Shall I start by saying not only was I singled out, they went an extra mile as to monitoring my every moves violating my rights as a customer. They also violated my privacy. As for the "no judgement" my experience at 4166 Buford Hwy NE #1101B, Atlanta, GA 30345 Planet Fitness was far from that. Not only did they found it entertaining my complaint about yet another mockery, their group of employees gathered to simply gang up on me trying to discredit me, arguing like a bunch of clowns, being unprofessional and trying to protect themselves accusing me of being "disrespectful" only at the end some "manager" decides to address me away from the counter where everyone had just observed this unprofessionalism.

I did membership with them online which was $15 per month. Right away they charged me $15.68 on my account and after that they didn't send any confirmation, no mail, no email nothing. I tried calling them on 6037500001, they didn't answer, neither they called back as I left message with them. I kept requesting them cancel my membership and refund my money back but no they wouldn't reply. Shame on you! That’s how you handle business. You should be banned from US.

I got a membership in 08/27/2015 which was for 1 year. It says no auto renewal but they have been taking money out my account after the contract ended. I had noticed because I have been fighting breast cancer, I just noticed looking through my bank statements they are robbing me and I can't physically go and they very rude when you call. I am now trying to get my bank to block them. Planet Fitness is robbing me.

Fountain Valley California. I kept getting charged after canceling my membership, I went to the club and spoke to the club manager 3 times and she said she couldn't do anything. Called the area manager and she said they will return my money in 5 days, it's been 2 months and I haven't get anything, they are not responding my emails or phone calls.

First I want to start by saying I have a problem at the front desk 60% of the time I go to workout. It is very hard to terminate your membership. Depending on who you get at the front desk the rules change every time. I was denied a membership cancellation form then I showed her that online it says that I can receive one at the location. She told me it was nothing she can do and rudely walked away. The employees are not up to date with rules and they put NO EFFORT trying to fix the problem.

I signed up for the 1-year membership with the Black Card back 5/2016 and this year I assumed that in May my membership had expired. But, today I found out through a bank account that since May I was still being charged the membership fee. No one ever told me at Planet Fitness when I became a Member you have to cancel your membership in writing after the 1 year. But all I get out of several representatives with Planet Fitness, "It is in your contract". Well, the day I signed up the salesperson did it on a tablet sitting in Planet Fitness. I never received a paper contract and besides that it's up under where I signed by name. I have argued with Planet Fitness about this with no hope on getting them to change their policy at ALL. At least Planet Fitness should contact your members and let them know their 1-year agreement is about the expire so at least I would have known to cancel it. Let's not forget in writing.

For the second time, I went to Planet Fitness as a guest with my daughter. The first time, there was no problem. The second time, the new employee at the front desk asked me to register with a long line behind me but said that her internet was slow. We had to wait more than five minutes while she attended everybody behind me and even let others in who have not "registered" either as guests. I went to the manager who was right there with three other employees doing nothing to help this new employee, and her response was, "our internet was slow" and did nothing more than look up from her computer when I was speaking to her. I grew upset and left the premises and my daughter was upset that I was upset. I suggested she change gyms but she did not want to. OWNERS- do something about your lazy staff, managers (at 8 PM on 8-15-17), and slow internet!

Don't lock yourself into their contract. Too hard to cancel & once you give them your credit card, they keep charging it if you don't call and cancel at the precise moment. Cancellation fees are high. Get the $99 special and pay $99 for the entire year for one location with no fees and no contract.

Hi, I signed up for PF membership on 12/05/2016 at E. Riverside, Austin,TX club. On 12/5/2016 Club was running a no commitment/Month to Month/no contract/cancel anytime without penalty Promotion. Now I want to cancel membership and they are telling I have 11 months commitment. They showed me the contract papers with 11 months. It was against what was said when I signed up the contract. Please look into your past Promotion offer. New members thinking about joining club BEWARE of their Promotions... It's kindly of CHEATING...

South Philly 24th and Oregon and ALL the planet fitness locations. This kid called me stupid because I should not have signed the contract without reading tiny print from 2 months ago saying they will charge me $39 two months later unless I cancel by the 25th of the previous month. I explained to the girl that I was speaking to, not the idiot that walked up behind her, that I will take it up with corporate as it wasn't her fault and this idiot comes up when he is not even in the conversation and calls me stupid for not reading the contract and signing it. Then he would not shut up and kept going on and on and neither of the stupid women at the counter were telling him to shut up. I will find a lawyer to file a class action lawsuit and I will NOT rest until this ignorant ** has lost his job. I was shaking and had to call my husband because I have never been so insulted by a public customer service employee.

When I joined I was informed I could quit at anytime. Turns out it costs $58.00 to quit. If you have a thought to join this establishment, don't do it. They are rude and uncaring. You would be best served going somewhere that has integrity.

I guess it is true that when people want to do a Negative review quicker than a positive review. If I can do no stars I would. Planet Fitness I joined the gym because the advertised a dollar down and then the $20 a month which sounded good but first of all it was out of my way the all the benefits the 24-hour opening all that sounded good so I join. So when it came time to go I only went one time I went to go to the gym to try it out for the first time with a friend, they wouldn't do anything. The people that were at the gym exercising taught me everything about the machines. Those young kids and at the front desk didn't even acknowledge me as a person really. They stayed there at the desk laughing and smiling and talking. Very unapproachable. For a company that advertise no judgment you kinda contradict yourself with horrible employees.

I go to Planet Fitness on coronation Blvd. in Charlotte, NC. I have never had a issue with them up until yesterday. I was working out on the 30 min rotation area where it was only me and one other lady in the area where she asked me to rotate as I had just got on the machine, but I guess she was in a rush so I kindly asked her to wait. The lady then decided to tap me firmly and ask me to rotate, the situation became very irate. I spoke with Rebecca the General Manager today where all she could do was apologize and tell me she does not know who the lady is when I'm pretty sure she can look and see who scanned in their membership card and they have cameras but she was too lazy. It was very inconvenient that I had to leave and I pay my 20$ a month just like other members and the general manager Rebecca does not even care. VERY POOR BUSINESS!

OK. I have been seeing a lot of advertisements for Planet Fitness lately. Received a flyer, so I figured I would check them out. WOW, talk about hidden fees? That's not the worst of it. When I said I wanted to sign up for a Membership, I was advised I needed to provide my Checking account information. Are you out of your mind? Why in the world would I do such a thing? When asked if I could pay for the year in advance, I was told no, we take it out of your account. In today's society, a place of business is declining 12 months revenues upfront! Went elsewhere.

I recently became member of Planet Fitness. The beautiful girl at the counter explained to me that the lower priced package comes with a contract and that one of the benefits of choosing the more expensive package is that you don't have a contract and can cancel anytime. Now that I am considering moving to a gym that is more focused on weight training and body building I found out that I am in a twelve month contract with a 50+ dollar cancellation fee. I am very frustrated about it and it doesn't seem like there is anything I can do and again the girl is really cute and nice so I don't want to cause any issues by bringing it up with the manager at her location.

I signed up with Planet Fitness in a month to month base contract, where if I decide to cancel my membership all I had to do is to give one month notice. Well I decided to cancel my membership 2 months later and now I had to pay $58 because Victor the manager said: I signed up for 12 months deal. And that is lies. Employees are rude, unprofessional and no one should take their word for anything.

I am distressed with the recent change in my neighborhood Planet Fitness since our former manager, Gabby, has been gone. I am an older female and have enjoyed the approximately three years I have been going and have always felt very comfortable and welcome until Gabby left. All the young people who work front desk regularly have always made it a point to say hello (and even call you by name if you attend often enough) when you enter, wish you a good workout and then make it a point to wish you a good day when you leave. Unfortunately this simple interaction seems to be "unimportant" to those who were not regulars under Gabby.

I was charged an additional $15.95 a month, they were not authorized to do so and refused to refund my account when notified of the error. I ended up going thru my bank to get it corrected. Very poor business practices! Shameful.

The tanning salon, the tanning beds absolutely filthy. They do not clean the tanning beds. They do not provide sufficient materials to clean nor do they provide goggles which is a direct violation of state and federal law not to mention the health department. I have reported it to the regional supervisor. He said he would take care of it. I even spoke with the general manager. They refused to clean the tanning beds. My next step is I'm calling the Health Department.

I joined Planet Fitness on Florida Ave in Hemet, CA in April 2017. The assured me that personal trainers would be available in a couple of weeks. It is now July 10, 2017 and no personal trainers are there. I plan to ask for my money back, my monthly fee plus the yearly fee because I have not received what I paid for. When I called the regional manager I go voicemail, left a message but he did not respond. False advertising!!

I just went to sign up with Planet Fitness under the advertising on TV... 10 dollars a month and 1 sign up with no contract. So when I filled out the form I was being charge some 7 dollar fee not even sure what that was but the 39.99 annual fee was the one that got me. I contact the local Planet Fitness and they told me they were upfront in advertising. Nowhere have I seen a annual fee but the scam on TV 1 dollar down and 10 dollars a month, no mention of annual fee. TO ME THAT IS THE BIGGEST FALSE ADVERTISING I HAVE EVER SEEN!!!!

I lost my debit card, Planet Fitness notified me 1 times. I forget who has the auto removal, only notified me 1 time and then continued to bill me late charges but never billed me, only to my account. Just does not make any sense. Now if I go back they want almost 200 from me. Never notified me, never said boo but just kept piling on the money. Everyone sends you notifications when you are not paying. I am a single mother and what they did was wrong, worse part is when I called to work it out, they said flat out no.

I complain several times to the front desk regarding Loud Music. Houston Hwy 6S and Bellair. But no action was taken. Several of the members left the club due to loud music. Planet Fitness provide 20 TV screen to watch but even with top notch quality earphone, it is difficult to listen. I have visited few of the club in Houston, Kansan and Canada. They play light music. Elevator type music. I notice folks come at fitness club are above 40's. Health club suppose to be quiet place, so one can concentrate in activities. I left message for the manager but no response. Manager should try his earphone for review.

This company is a scam. Do not give them your credit card and do not give them your SS number, they will keep taking your money even after trying to cancel. If you sign up pay cash. Their managers are trained to 'forget' to cancel your account and they force you to send certified letters or go on person. Not even a bank does that, you can call your bank and close your accounts at any time but not your $10 gym membership. It's ridiculous, all in their favor so they can keep charging you month after month. I've been fighting with them since October 2016, I had to put a block on my credit card to stop the payments, they almost forced me to close it. I left the state and I can't come in person to cancel, sent 2 letters and they still refuse to cancel the account.

I signed up and thought nothing bad at first. Sure the gym had a habit of not being the most clean gym around but they were very busy so I never thought much about it. I just made sure I wiped down all equipment before and after uses. The real problem is that employees they hire don't care about the customers. I went into the Planet Fitness in Clifton, NJ about 4 months ago and told them I would be leaving the country for work and would like to cancel my membership and would most likely join again when I was back in the country, due to the fact they were conveniently located near my home.

Joined Planet Fitness in North Charleston and upon moving out of the area provided the required documentation for account termination. Months later, they are continuing take the fee out of our bank account. I will be having the bank stop payment.

Planet Fitness has absolutely no experience in customer service. They're unbelievably rude and in fact their system for withdrawing payment is a false operation. Not only do they continue to take your money to pay for maintenances that never have new equipment nor updates, but they make endless excuses to take as much money from you as possible every time you make a payment with false statements of previous payments not going through, false time and dates of account updates, and fees that were never brought up when registering for the membership. Not to mention the General Manager of Planet Fitness on 3975 E. Thomas Rd, Phoenix, AZ 85018 was extremely sarcastic, rude, and unreasonable. This company is a complete waste of money, time, and commitment.

Cancel membership - When calling the Rocky Point Planet Fitness I was told by their customer service at that location I need to write a letter which I did on 3 occasions waiting for them to reimburse my account. Then today I went to the location and was told they save everything. My letterhead show my name address and phone number as well as my email and because the membership was in my daughter's name they never called me even though my number was on the letter and comes out of my bank account and then I called corporate and told they were just a franchise but yet my checks go to Planet Fitness.

I joined the Elkhart, IN Planet Fitness in late Dec. 2016. The front counter staff was extremely friendly and very eager to help me with any questions that I have. They gave me a tour of the facility and explained the 12 month Black Card commitment. I use the gym nearly every day. It is clean. It is not overly crowded. The counter staff is friendly. The trainer is very outgoing. I saw her at the grocery store the other day and she stopped and asked me how my weight loss was going. 37 pounds thank you very much!! Thank you Planet Fitness Elkhart for making my first foray into gym membership VERY PLEASANT!!

I let my 19-year old sign up for a $10 no commitment membership in Las Cruces, NM. After not using for a couple of months I told her to cancel the membership so they would stop debiting my account for $11.85 a month. When I called them they told me that either she or I would have to go in to the gym in person to cancel the membership. When she went in they told her she had to do a letter. Unfortunately as a busy college student she never got around to it.

Please do not ever get a membership with these people. It's a scam!!! They get you with the $1 sign up or that $10 a month **. Then after they suck you in, they suck you dry!!!! They keep taking money out of my account then charge to cancel that bs!!! I will be taking my money somewhere else. I will never go these people again. They need to close down permanently!!!

"Bait and Switch". That's what's the policy of PF. Came in to get a membership thinking that was the only fitness business that charges month by month and cancel when you want with no fees... WRONG!!! They basically bring you in with those huge adverting (false advertising!!) but once you are in it’s a complete lie. They make you sign in and you are screwed. I was tempted by their ads and I went to inquire and possibly sign up... but they sign me up with a different membership that you can’t get out from until you pay a $58 fees or wait 12 months of paying them even if you don't wanna do it anymore or if you move to another state where they don't have PF.

I wish I would have read all these reviews before signing up with Planet Fitness. Mailed a letter to cancel and guess what they never received it. I find that hard to believe. I have never had a problem with my mail getting to point A to B. Now I have an overdraft fee with my bank because of money I didn't expect to be taken out. Well I sent them another letter to cancel and I will be calling them soon to confirm they received it because for some reason Planet Fitness doesn't receive their mail like everyone else.

I signed up with Planet Fitness for health purposes and to keep in shape. My daughter accompanies me and at my sign-up time, I have to show my driver's license. All the information was in their system, so it was a smooth sign-up as a black card member, my card given to to me, and my daughter was my guest. At the time I signed up with my daughter as a guest I had no problem. Going forward, whenever I arrive to enjoy working out, there was always someone stopping my daughter after the fact that they took her picture, and had a profile for her. To my understanding every time I had to swipe my card, she had to give her number, saying that she's my guest.

I have had nothing but problems with Planet Fitness! They are not FOR the customer at all. They are very inconvenient with their systems for transferring and electronic withdrawals. Their computer system and the way they take out your payments each month is a complete mess along with their whole system for transferring locations. I moved to Detroit area for a month and a half (part of my schooling for an internship) and wanted to work out in that area and when I moved back home I had to wait 90 days to go to the new location. Their reasoning is because the Planet Fitness' are owned by different owners. So I was paying them each month not being able to work out for what I was paying them.

There may be no judgement in this gym, but then there are no rules either. Members hogging limited equipment for hours (literally), placing benches up on dumbbells, not wiping things down, and the employees say nothing. Just paid my fee to get out... gladly. Lunks are welcome!!

I've had my Planet Fitness membership for six months now, and every month they try to take more out of my account than the $20 I'm supposed to be paying each month. The extra money they've stolen from me hasn't been refunded! I called my home Planet Fitness first, and the owner informed did nothing to help me whatsoever, so I called corporate. The man I spoke with at corporate informed me that they could do nothing to help me or even see my account because my local Planet Fitness is privately owned. It's become obvious to me that this company is unprofessional and cares very little about its customers. If they continue to steal from my bank account, my plan is to take them to court. I don't recommend Planet Fitness to anyone. Save your money and go to a gym that isn't run by shady, money grabbing thieves.

I went into Planet Fitness Fayetteville NC and canceled my membership in March 2017. I subsequently was charged my membership and annual fees. I went back into Planet Fitness and spoke with the manager. I asked her why my account was still being debited and requested a refund from my cancellation date and was told there was nothing she could do. At that point I ask for her supervisor and was told that was not going to happen and she refuse to take my number or pass on my request to her supervisor. I requested again for my membership to be canceled and for them to stop debiting my account. I feel that Planet Fitness should honor their cancellation policy and not be able to debit members accounts or renew members accounts fees after cancellation.

They are crooks. Calling the account department to get a refund is useless. They have been trained to quote contract paragraphs to you on a contract that you don't have in front of you and signed a year or 2 before. Even if you cancel your membership they still take out a annual fee and refuse to return the monies to you. I was told it's not really an annual fee, which made absolutely no sense since they take it out once a year. I will never recommend anyone giving them access to your bank account. They take what they want. I'm going to have to change my bank account now so these crooks can't take any more from it.

I joined Planet Fitness online on May 3, 2017 - 495 Flatbush Ave, Brooklyn, NY, and never went there to work out. I stopped by on May 11, and picked up a key tag to enter the gym. While there I decided to check the place out and noticed that there was man in the women's shower. There are signs posted all over that even though you have a locker, with a lock on it for the time period you are there, your personal items are not safe.

They just charged my wife and I a $42.00 each auto renewal fee. They charged this morning so when I went to the club to ask for a refund they told me "We don't do refunds," and for all intents and purposes they also told me "We got you to sign some small print that says we will rip you off when you are not looking, and not only will we rip you off but when you call us on it we will say, 'sorry, we got you.' Tough luck." I made conscious effort to not harass manager of my facility (In Plant City FL) since she is just doing her job. Am web surfing now as to where to go for Better Business Bureau, etc etc. I called their corporate Office in NH this afternoon but hung up after being on hold for 15 minutes (an honest 15 minutes). To sum up, I think they are immoral crooks and that they ripped me off.

The worse experience EVER!! Because an employee didn't do their job when I went to the location to cancel. I was continuing to be charged. I went to the location to cancel AGAIN... and they would not allow me to cancel saying I owed a balance. How is that when I was just charged $60 in one week. The customer service rep were rude laughing at me and being completely insensitive about my situation. The messed up part was I explained those were unauthorized charges and they still refused to cancel my membership and I didn't even care about the money. I just wanted to be cancel.

I was treated very poorly there. The people there are just too crotchety & tried being very nice there. Then all the workers & people working there are just walking around all depressed & not wanting to talk to you but if they do say anything to you it's to get crotchety with you but that's OK. That's not going to stop me from being nice. I was a black card member but when I went to ask to turn on the hydro bed then in a very crotchety tone of voice, "Are you sure your black card members?" Well yes. You know you been checking me in for the 3 months because I have limited mobility from cancer in my neck back in 2003 & use a walker & that I would benefit from it. Then the next day I was kicked out because of my needs. Then my parents that was with me at the time were all going.

For the umpteenth time they turned off the televisions 20 minutes before the place closed. Did it yesterday too. I have complained to management a number of times but they don't care. They want you out before closing time because they don't pay the staff 15 minutes extra to stay for stragglers (and I'm not one of them). They will inconvenience EVERY CUSTOMER because of a few. Closed early today (before their POSTED TIME) and last Sunday too.

Membership cancellation - This planet fitness gym closes at 10 pm. I was in the locker room taking a shower at 10:05 pm. Then staff came in an interrupted me saying that they were calling the police!!! If I didn't get out now. I was totally humiliated and embarrassed that confronted me wet and naked. So I quickly dried off and left my towel and got dressed and was at the front desk at 10:10 pm. The manager said that I could no longer be a member of plant fitness. I called corporate and they said they had no control of another franchise.

I signed up for a membership in September. The first two payments came out no problem. Around month 3, they tell me there is a problem with my billing. I call their 1800 number, and they tell me my bank info is wrong and they are unable to pull payments (EVEN THOUGH THE LAST TWO CAME OUT FINE). I confirm my routing and account info with the bank, give it back to PF, and they tell me, "Everything is now fine, sorry for the mix-up."

Like so many other victims of this place, after my one-year contract was over, I tried (unsuccessfully) to cancel. I needed to send a letter to them stating that I wish to cancel, so I did. Amazingly, like so many other reviewers, they "never got it." I've been getting harassing calls for over a year now. God only knows how much they're saying I owe. I don't even care anymore. Let it go to collections. Have fun with that. It's companies like this that destroy the fabric of trust between consumers and businesses. The operation is shady and they will do anything to make it impossible to cancel. Stay away from this scummy company. Planet Fitness is a joke.

Read over the contract before agreeing so I could take my child with me. Contract clearly states anyone under 14 must be accompanied by an adult. I took my child for a successful session with me at the Planet Fitness on Marbach at 410 in San Antonio. Go in the next day and a guy I had never seen tells me she isn't even allowed in the building. I tell him confused that I read the contract and I'm her accompanied adult. He says for insurance reasons she can't be in the building. The contract doesn't say that ANYWHERE.

I'm still been charged for gym services after I have told them to take me out of their system. The amount was suppose to be 20 dollar, however I am been charged 34 dollars. I have contacted them and still no response. I feel like this, if a person have not checked in the gym over a month they are not coming back!

I had the black card membership for about 14 months. I decided to cancel and was told to bring a written letter to the Gym. When I brought the letter to the Planet Fitness in South Jordan Utah. The front desk person said they would take care of it. Well he didn't, and I was debited the monthly amount from my bank account. I asked my bank to block any further charges and they did. Now I'm getting harassing calls saying I haven't met my contract obligation and a past due amount is due. I signed up for a year and paid for 14 months. The black card is month to month after one year. I don't understand how I haven't met my contract obligations.

I joined the PF hoping for a great experience. I am still paying for a membership that I haven't used in 9 months. I was very dissatisfied with the tanning bed system and the customer service in Seneca SC. Because I didn't pay my yearly fee I could not return for any purpose until I paid. Well, I didn't feel welcome and I didn't enjoy being ignored so I tried to cancel my membership. I could not and after almost a year they are still getting my monthly fees. That apparently how they stay open, making unhappy customers pay for a service they cannot or do not want. I regret ever trying out PF and will not recommend anyone going there. All I wanted was to stop my membership and I feel ripped off.

Trying to cancel my membership after their system refuses to take my payments but will take payment for another membership I have. Customer service is horrible. Nobody knows anything from corporate or home gym. Now I have $400 bill because they wouldn't take my payments.

My gym was bought out by Planet Fitness. My personal trainer for the gym it has previously been told me that they would no longer honor my personal training package since the announcement of the buyout and that I would have to contact the gym prior to the completion of the sale to get my money back for my unused sessions. After two weeks, I was able to speak with someone to try and get my money back (over $400) and at that time I canceled my membership. I never got the check I was promised and now Planet Fitness is charging me a monthly membership.

Planet Fitness is very misleading. Employees there do the bare minimum to assist customers. I have been trying to cancel my membership for months. I was informed that I would have to renew my membership after 1st year to continue to be a member. Come to find out they charged me another annual fee. I came in to cancel. An employee told me I couldn't cancel because there was no manager available. So I came during the hours he informed that his manager would be there. Still no manager available. This has been going on for months and they have continued to charge my account. I wouldn't recommend anyone here.

Misleading Marketing. PF Black Card promo reads: "unlimited guest privileges to any PF location". Total Body Enhancement sign up sheet reads: "I understand and voluntarily accept and assume full responsibility on my behalf and on my guest's behalf for the risk of injury". The Agreement reads: "Black card guests are not entitled to use tanning or any other black card benefit or amenity".

I have spoken with management for three years about the use of cellphones by members while they are sitting on exercise equipment. One third members at any time are using Facebook or texting and many of these are doing this on the equipment preventing people from using it for exercise. Management seems to want to defend people for using phones versus using equipment for exercise. This is not as bad at all facilities but terrible with the one in Canton, Ohio.

I like TV when on the treadmill. The new manager of the Finneytown building cut the main line from the remote to the TV. The signal now comes in weak or blippy or freezing. He has replaced it with one thin line, and the TV experience is not good. Other members have complained. The news stations do not come through. Also, a lock has been put on one of the lockers and left there by one of their female gym members. The sign walking in the locker room clearly says day lockers only. The locker is empty. This new guy is trying to get his business going, and I understand this; but at the same time, he has made me feel like working out more than once a week not worth it. If he improves the TV experience, I would work out more than once a week. If I am noticing things like this, others are too.

I stayed within my 1 year contract with PF. I walked in, canceled, paid my dues and walked out. 4 months later somehow they were able to find my credit card number and is now charging me. I called to ask what is going on. Ashley states that I am still a member there and have a huge balance. They need to do what they say they will do. Something is not right and I don't think they know what they are doing.

Terrible place, lazy staff, sleeping this morning with a gym full of people... Too lazy to clean the tanning beds, making customers wait. Refusing to give a district manager name and number? Why so secretive, maybe you did something wrong Katie!

Planet Fitness Webster Mass - I went in with my 17-year-old son to obtain a membership for him. I was told by the young girl behind the counter that it's only 1999 per month and that was that. I gave them my banking information to have it withdrawn from my account monthly and found that they charged me an annual membership without disclosing that information to me upfront. I called to ask what this charge was for and the young girl that answered the phone said that I was the third parent today that called them and she said "your child must not have told you about the membership." I told her "I was with my child and your young worker never disclosed any membership fees." She told me she would look into it and hung up. The gym is beautiful but be aware of all hidden charges.

The gym is nice and fairly new HOWEVER the staff's willingness to help for the Black card membership services leaves a lot to be desired. Another negative is that there are not any mirrors in order to watch your form in the ab area. My biggest complaint is that the biggest reason I tried this gym was how they advertise "no commitment, cancel at any time." Well, that is a lie. It was never shared with me that if you sign up for the black card membership you're automatically entered into a 12 month commitment.

This is the most disgusting locker room. The shower they never clean the shower. Every time I go they're the same way dirty. I quit my membership because I couldn't deal with it. 225th Planet Fitness so disgusting they should fire all the people that work cleaning in the nighttime.

I signed up for Planet Fitness, A year's contract,12 months. I signed up in February. After the 12 months I was told that I did not have to cancel because it automatically canceled on its own and that if I wanted to keep going I would have to come in and sign more paperwork. So after the 12 months was up my contract is no longer valid. I called them and told them I would not be continuing. The contract states that if I cancel within the 12-month that I have to pay a fee. The fee is $60. But if I cancel after the 12-month there would be no fee for cancellation.

The startup personnel in this new location (Des Moines WA) can't even admit when they wrongly inform you straight in your face (or maybe trying to mislead you). You discover this by more probing question in the span of not more than 10 minutes. And then rather to admitting a mistake they flat out lie and deny straight in your face about statements they made repeatedly in the last 5 minutes as if you are some ** 5 year old or a ** individual who isn't able to register information verbally submitted to him (or her).

When I first joined this community (Wallingford CT Planet Fitness) a year ago it was a fantastic location. Presently it is just overloaded with memberships and people who just don't care. First off are the dozens of people who sit on equipment using their cell phones and not even working out while others wait for them to get off. Then you have the low lives who use every piece of equipment never once taking time to wipe off their sweat.

Planet Fitness advertises everywhere, TV, Radio, Billboards and even on their website $9.99 monthly with no commitment. When you go to sign the contract it is slightly higher than $10 with a 12-month commitment, a signup fee, a $42 account maintenance fee and a $58 cancellation fee. The staff will not tell you about this. There is no written contract. It's all on the tiny 4" screen of their credit card signature machine. Plus, it's a lousy gym. No barbells. How can you have a gym with no barbells? And while they claim to be so inclusive and non-judgmental, they have this "lunk alarm" which is apparently there to judge, single out and insult anyone who is there to actually work hard and behave as one would in a gym.

I'm a member of Planet Fitness and today I've been yelled by two members of the staff team. I was there to do my daily workout and upon arriving the assistant manager Mathew was on the phone with another customer. I identify that I brought a guest three time and he ignored me. I went inside to start my work out and he never come to me log my guest in. Later during the workout I was told to leave one of the workout room because the room was need to accommodate other members who had a class. I feel hurt to think I'm paying just like everyone else but can't complete my workout. So I approached the front desk and ask if this is a policy. Mathew then went on the be rude and said I never sign your guy in and yes this is our policy. So I said I need it in writing. But me wanted to focus on the fact that my guest never sign in.

Setting the stage: I was told member cancellation is free and can be done anytime preferably on or before the 10th of the month since monthly auto payment begins processing. I get that. So my membership runs from the 17th to the 17th of each month and I've paid for Mar- April and choose to cancel beginning with April- May since "cancellation at anytime is free".

I wanted to cancel my membership and was told I could not get my money back. I was signed up for 18 months paid $198.00 upfront. I was told it would not be a problem when I paid. The employee was not rude he just didn't care. After he told me I couldn't get my money back he turned and walked off. The employees are not helpful and act like you are bothering them. No one ever asked if you need help. 3 people always standing behind the counter chatting. I have never seen an employee out talking, helping, interacting with anyone.

Planet Fitness states they have a non-obligation sign up in which one pays monthly 9.99. However if one decides not to use the gym any longer they make you put in writing and then swear they didn't receive such notice and continue to charge your bank each and every month racking up hundreds of dollars. Reggie the worker there is dishonest and appear to do his job but doesn't. No one want to help. However they will rob your bank blind with fraudulent and hidden charges. If I can help anyone please do not go to Planet Fitness. It's not what they say and you will be obligated unless you close your bank account and file bankruptcy or speak with an attorney but who has that type of time especially working class.

I've just started going to Planet Fitness at Conyers. I must say that the ladies in the front desk are awesome! They are such a great help. Always greets me in the morning and ask how I'm doing and they're very beautiful. The trainer is great. He keeps me motivated. When I was at LA FITNESS the environment was way off. I didn't like the looks I got.

I have been a member of Planet Fitness for about 10 years. Derry, NH is one of the dirtiest gyms that I have ever seen. Men's locker room, it always smells like a pair of dirty socks every time I go in. Sometimes I can smell it on me when I get back to my place. Looks like the lockers are rarely cleaned. Sinks are always dirty. I am not the only one that complains about this. The gym is open all night. You would think that it could be cleaned every night. I know a lot of people go though there, but it could be a lot cleaner. All the other gyms are rarely as dirty as this one.

When I and the lady I care for joined the Planet Fitness in Harrisonburg, VA I explicitly asked if the memberships would transfer and was told yes and that it only took two days for the transfer to take place. I told the lady that we would be moving in 30-90 days. We set up appointments with the personal trainer and he was not prepared to do a workout plan for my client because she is in a wheelchair. I persuaded Ghoussan not to write her off and he had us come by the next day but did not use any of the gym's equipment.

Unscrupulous, dishonest, irresponsible, fraudulent, scam-artists. Deliberately misleading, and vague/ambiguous contract language and billing practices. Several Class-Action lawsuits for same. I rate them less than zero.

Must follow all rules to the tee or will be asked to leave. Public scolding for not listening. Not a true judgment-free zone! Had been a member for over 5 years but asked to leave because I didn't do the 30-minute circuit as per the rules.

Planet Fitness is misrepresenting their payment policies. I tried to cancel my trial Membership on 2-5-2015 was told it was taken care. On 2-25-2017 looked at my credit card statement and I was charged by Planet fitness. A payment I did not authorize them to debit. Called to try and talk to a so called Manager and was told that they were not going to do anything about it. That I would have to come to the fitness center and sign a cancellation contract. I get to the location and get told that I would be charged for cancelling. Now Keep in mind this is a so called trial membership! Told them that I would not pay anything.

Have to agree. When my family signed up they explained the conditions, (it helps that my wife always asks a thousand questions) to include the "annual fee" which was charged a month or so after we joined and will be charged every year hereafter. We spent well over an hour and a half going through the process, including a tour where we asked a lot of questions. My son never used the club so we cancelled his membership without any problems. Again we were told when we signed up about the charges for early termination and chose to pay the fee rather than all the monthly charges for him.

So I've had gym memberships before and Planet Fitness is great. You can't beat the price, every other gym I've attended was $35+ and came with a yearly contract. There are plenty of cardio machines and strength training machines, but not as many free weights as I would expect with such a large gym. I have a Black Card membership and the extra perks are definitely worth just $9.99 more a month. I don't know what all these bad reviews are going on about, everything is clearly stated in the paperwork when you sign up so you just have to read. It definitely seems like this is most of the negative comments are coming from gym newbies. The no grunting or dropping weights policy is kind of silly though. If you're trying to really work out and put on mass it's hard not to do those sometimes. The alarm is WAY more distracting and annoying than anything else lol.

Don't trust them! A month after signing up for what appeared like a good deal $10 per month. You can't go wrong, right? Well you can. They charge you another $40 dollars in February. This wasn't explained during the sign up and is non-refundable. So even quitting immediately does not get your money back.

Ok - so I've read through several of the complaints on this forum, and I can say that the MAJORITY are from people simply not reading what they are signing up for. The website very clearly states that guests cannot use the black card spa amenities. It also clearly states that you will be billed for the annual fee and when. They don't charge you after a year... They charge you about a month after you sign up. Your $10/month membership fee comes out of your account, regardless if you go to the gym that month or not. It's a recurring payment.

I took my son, who goes to college out of the area to the Horseheads, NY facility near our home to start a membership for him. So that he can work out when he comes home on breaks. I told the staff member that I will be paying for the membership and signed authorization to have my bank account debited for my son's membership. Instead of applying my son's membership to my bank account, the staff applied my son's membership to my son's bank account. Which they had on file from a previous closed membership. This caused a debit with overdraft fees.

We've been faithful members of Planet Fitness for four years. Recently we were relocated for our job. I went into store to cancel on Feb 10th. They charged my card $39.99 for yearly maintenance fee on Feb 1st. I asked them to reimburse. They would not even though I was moving and wouldn't be able to use gym. I can't stand it when companies stick it to use like that!

We joined Planet Fitness Hixson, TN in September of 2016. I have enjoyed my experience every time I go. The folks at the front desk always greet me with a smile when I check in; they always tell me to have a good night when I leave. There are always plenty of weight and cardio machines, even at peak times. I recently noticed that the weight machines had been re-upholstered. The one time there was an issue with another patron using the machines in the circuit areas for too long (and so incorrectly it looked like he was hurting himself), and not wiping them down, I mentioned him to the front desk on my way out and they were very nice in assuring me they'd take care of it. I haven't seen him there again (but maybe that's because our workout times don't coincide). I find the bathrooms always clean, and the one time I used the showers, it was pleasant.

I want to share my horrible experience with Planet Fitness. I have been calling my location in Wilmington, DE for about a week to speak with a manager in regards to canceling my account. Since I have signed up, my father has been deathly sick and he is on hospice and I have had to move suddenly to Smyrna, DE to take care of him.

It's like every couple month they take the fee that's suppose to be once a year. I am so upset. My account was charged a extra 35$ because of this. I didn't have the money in my account because of this. Not happy at all.

In total it cost me $136 for two months. That's $68 per month. Just me, you are not saving money with this weak so-called gym.

Opened a Black Card account on Sept 2016 at Planet Fitness on 2460 Wesley Chapel Road, Decatur, GA. Staff didn't inform me there were late fees of 10 DOLLARS and they charged me an additional 39 DOLLARS 5 months later for ANNUAL DUES!! I'm like it hasn't even been over 6 months yet and y'all taking my money. Then in order to close my account I must pay 58 DOLLARS additionally first. This gym is a big ripoff!! Stay away from Planet Fitness. Bunch of scam fees!!! TO make matters worse the staff there are GHETTO, rude and the manager is cold and uncaring. Karma will come to that gym!!!

My wife and I have recently joined the Planet Fitness in Middletown, DE and I must say it has been a very enjoyable experience. I personally like the treadmills for cardio but my wife has some back problems so she requested a trainer to get started. She was assigned to Darrin and it was a perfect fit from the very start. He started her slowly and watched her progress very carefully, advancing her routine as she progressed. I am very pleased that she is now very excited to be at her workouts at least 2 times a week. I attribute this completely to the efforts and attention to her needs provided by her trainer Darrin. He is an asset to the organization and a huge part of my wife's continuing success. Thank you.

I joined Planet Fitness in Middletown, DE in November as a Black Card member. I was unable to use the facility until December as I had to be out of town. In December I began working with Darren (trainer). I am not overly fond of exercising but was told by my doctor that it was necessary. I had joined other gyms, as well as the YMCA previously but never stuck with it as either I had to pay extra for a personal trainer or there was no one to assist me. Darren has been a godsend. He is very upbeat and encouraging. He has kept me on task by increasing my weight and number of repetitions.

The manager there, Grover **, is an unconscionable manager. He accused me of doing something I would never do and when I complained to the Planet Fitness head office, instead of responding back like a real man, he just cancelled my membership. Just as well, it's one of the worse run Planet Fitness around. Find a real gym in the area, one that's run by real professionals in this industry, not some flunky who's never used the equipment he so poorly maintains.

I have been a member of PF for several years. Yesterday when I go in the gal at the desk told me my file doesn't have a picture of me and she MUST take one. I said NO. She said she MUST take my picture. When I declined again, she said she would tell Management. I told her to do whatever she has to do. My question is must I allow PF to take my picture?

I've been a member of the Planet Fitness here in Rockford for quite a while and it's what you would expect out of a fairly no frills gym. Really the only complaint I have is that I wish they could get on top of their cleaning schedule a bit more. It always seems like half of the machines I hop on wind up being covered in funk from other people and I have to wipe it off myself.

I signed a contract with this co. and was advised this was a flexible contract whereby I could cancel even after the first month with no penalties. I am Zulu-speaking and unfortunately DID not understand the contract especially as it was in small print and it was overwhelming for me. I received no copy of the contract until I requested this on Friday, 20 Jan. 2017. The contract also states I produced proof of employment which is also untrue as I DID not, I was advised verbal was acceptable and again on Friday Kenny the sales consultant confirmed this to be accurate. Now when I wish to cancel I am advised I must pay a penalty fee before the contract can be canceled. I am extremely distressed as I cannot afford to make this payment. Would appreciate your comments. Thank you.

I have been a member of Planet Fitness with a black card (VIP) membership for over a year. The facility on 66th street in St. Petersburg is in good condition but all their equipment is faulty and dangerous. Also the staff is very rude and do not understand their own "no gymtimidation " manifesto. The staff is very intimidating, aggressive, rude and just plain pretentious. Also all my bag was stolen out of the locker while I was in the shower and it even had a lock. Staff was not helpful and blamed me. They are way into bullying and making fun of people who they don't perceive as being fit or strong. Staff also follows people around in the locker room. Avoid this place like the plague.

I first opened my account in Rapid City, SD and was required to move per my job. Rapid City refused to refund my membership without me paying over $50. At the time there was no Planet Fitness in Helena, MT. I moved and found out they were going to open one in Helena. I went to the trailer to discuss changing my location and they had no idea what to do but indicated they would talk to the manager who was showing on in two days and would call me back. Over a week and half passed so I called them. The lady on the phone was rude. She again did not know what to do but said "wait" while she asked someone else.

I have been paying or PF have taken money from my account for the past two years, and because I have a balance with them from 2015 they would not allow me to use the gym. I have tried to pay this past due of $29.00 but they would not let me through my bank. I was stopped at the gym and threatened to have the cops called on me for trying to use the gym that I have been paying for the past two years. The manager is a horrible and more than once tried to get me arrested by calling the cops on me. Why I cannot use the gym when they constantly take money out of my account for the past two years is ridiculous and thievery.

I've read most of the complaints for PF, especially the most recent. I want to provide my experience with the PF in High Point, NC. Yes, it was a brand new facility, nice and clean. Everything worked and the staff was good, not great, but good. The staff EXPLAINED everything to me before purchasing the Black Card plan. He told me the price per month, the yearly fee, and how to cancel the membership. Halfway through the membership, I was charged the yearly fee. I knew it was coming because he told me it was and IT'S IN THE CONTRACT.

Dealt with the most rudest disgusting "regional manager" named KIMBERLY ever! She was extremely disrespectful & trashy with the way she dealt with me. THEIR employee took my payment for November but failed to tell me October's payment hadn't gone through the previous month. I kept working out ALL of November, December & some of JANUARY with no issues whatsoever & on January 6th KIMBERLY stopped me & stated that out of nowhere I now have a balance from 2+ MONTHS AGO.. What??? Really? So in 2+ months NONE OF the employees who scanned my card 20+ times were competent enough to communicate to me, the CUSTOMER who has no way whatsoever of knowing I have a balance unless communicated to me (duh). That I cannot work out AT ALL due to her employee's MISTAKE & lack of proper training and communication.

I went to PF with my boyfriend. I wanted to join a gym and he would be a guest occasionally. He suffers from diabetic neuropathy and wanted mostly just to use massage chairs or table. We explained this in detail. We were told the black membership would work. The ONLY thing he could not use were the tanning beds dues to ins issues. Which didn't make sense but we thought whatever. She took us on tour and and we went over it several time that he could use the chairs and table as long as I was there. This was on Dec 16th 2016.

Sell the $20 a month black card option as a scam. Using the terminology "unlimited guest privileges" but then in practice they limit you in every possible way when you bring a guest. Bogus snake oil salesman tactics. To top it off, the staff are generally unknowledgeable about anything except selling memberships.

I had joined their membership years ago. One location closed forcing me to transfer to another. I then moved out of the area and transferred again the membership. Over the next year 1/2 I never used the membership again but was still getting billed monthly. I decided to go in and cancel per their agreement. When I walked into the local location that I had transferred it to, they told me that my membership was canceled 6 months prior and showed no billing. I told them that I was still being billed monthly. They told me to contact the original location and ask. I did and they told me that my membership was transferred to another state 1200 miles away but showed it was canceled. No resolution there.

When attempting to downgrade my wife's membership from Premium to a basic membership after being a member for at least 5 years, they had the nerve to ask for the initiation fee. They said this is only charged if you downgrade. What happened to our 5 year relationship. That does count. This is such poor customer relations. So I cancelled her membership and will consider a different gym. Customer and business loyalty is out the door of these days especially at this business. You're not the only game in town Planet Fitness. Maybe the people across the street be better at least more loyal.

My girlfriend and I signed up well over a year ago at the Flint, MI Planet Fitness. Both of us had signed up for the black card membership. I had signed us both up as in I signed all the paper work. So although her account was not in my name, I had signed for it. It was on my bank account, and my email. After using it one time shortly after we got it we tried canceling 8 months later. The person I spoke to explained that we were in a one year contract and said it was $90 to cancel (which later I saw on our terms & conditions was $58 not $90). I brushed it off and accepted the next 4 months to pay. After that time and our yearly payment I had tried canceling. Contacted the PF office and canceled. they accepted it. everything was all good right? Wrong. During my cancellation I had lost my job and didn't have any money in my account which PF deemed alright to continue to charge me.

The cleanliness of the gym and equipment doesn't seem to be consistent. We have complained about the greasy hand prints all over the mirrors in the stretching area. Sometimes the mirrors are clean but many times the same hand prints are visible for days. It is not a good testament for the effort put into keeping the gym clean and making it a gym that you are proud to be a member of. We used to see staff cleaning the gym frequently but over the past couple of months we haven't seen it being done very often.

This gym is mad sketchy!! I made a membership and only maybe went in once but they immediately charged me their annual membership fee. After about a month I had to go in and cancel personally but even after that I was charged about $40 when I had already canceled!!! I just don't understand. It wasn't even the membership fee because they took that already from the start! Don't ever come here!!! I can't believe a fitness chain that size resorts to such lowly ways and not get lawsuits. Shut down already!!!

I have attempted to cancel the membership since September. I was advised to write a letter which I did and when did not hear anything went into the store and was advised the membership could not be canceled due to a balance owed. When inquired a bit further about the balance was advised can not be discussed at the location and would need to call the billing dept or come back to speak with manager. I came back w/in a few days to speak with manager. (Dreamy) is the name I was given and she was not there so I called a few days later and spoke with an employee that gave me Greg from billing dept. I called Greg and left a message with voice service and have not received a callback (it's now going on two weeks).

I, along with a friend joined Planet Fitness in Jan of 2016. With a short time we had both incurred injuries (rotator cuff tear and back injury) that prevented us from using the facility. We realized we were not likely to be able to work out in the near. In July of 2016 I went to the club and asked them to cancel my membership. It was treated extremely by the young man at the register. He told me I had to pay them $66 for each of our accounts before I left the building or he would not cancel. I told him to cancel and send me a bill (I did not have the cash on me and certainly did not want to allow him access to more of my money) and I would pay the $132 to cancel.

I just signed up with Planet Fitness promotion. $10 down and $10 a month on 11/15/2016. But why was I charged $10 on the 11/17/2016??? I just signed up. I called and spoke with an employee who was very nice and the guy said, that's basically how their system is set up. Needless to say, I hung up the phone still confused.

I also created an account on here because of the issues I had with Planet Fitness account cancellation. I hope this helps others. This actually happened a couple of years ago. I cancelled at my local Planet Fitness in upstate NY. The reason I cancelled was the my stepdaughter cancelled her account and they continued to bill her. After a heated argument with the desk staff (no manager available), nothing was resolved, so I cancelled my account on the spot. I found a couple of months later that they continued to bill me. I went into the local facility and again had a heated discussion. The person at the desk could see where I had requested to cancel my account two months prior and also saw that it wasn't cancelled and that I was subsequently billed. But the person could or wouldn't do anything to fix it. I was told the company policy was... that I needed to give them a copy of my back account showing the overbilling.

Like many others I was taken in by the advertising of a low cost friendly alternative to a hard core gym. I signed up for the standard membership and upgraded to the black card online. On my first visit I had to wait for the staff to finish talking to each other about some member they said was rude, I finally got their attention and was told "Ok you're all set. No t-shirt, no black card, no tour."

I myself like I see others on here have had a horrible experience with Planet Fitness on Camp Wisdom Road in DALLAS, Texas. I have only used the facilities two times since I signed up in April of 2015. I tried to cancel due to me not using the facilities, and like everyone on here states they hide behind the contract! I then completed the year and even paid the annual fee one more time, and because I travel in my occupation I thought I would be able to just call up, email, or fax something to cancel, and I like others on here was told I had to bring a letter or send it certified in the mail.

Ever since I have signed up with Planet Fitness, I've only experienced bad news. I signed up in the summer and explicitly told them that it was a "summer gig" being back home from college. They did advertise "no contract". When it came time to cancel they told me I had signed up for a year. I called several times to fix that and they never did, only telling me the same thing over and over that I was binded, which I never agreed to. They billed both of the cards on my account numerous times. They have yet to fix that. They did not let my 16-year-old brother into the gym multiple times. Poor gym quality and very limited space. This is a beware from the shadiest business I have ever dealt with: whatever you do, do not sign up for Planet Fitness.

I, like many here, created this account solely to warn others about this shady corporation. It's unfortunate because I know Planet Fitness will never take any of these reviews into consideration and adjust their practices. However, if my review will help even one person, it's worth it. Please, learn from all of our mistakes. They've stolen enough money from us, don't give them any more. I've had the same experience as everyone here. I moved out of the country and forgot to cancel my membership. A family member informed me I had to "write a letter" officially canceling my membership. No fax, no email, nothing from this century. They wanted a letter, which I assume it's because it takes the longest to receive and allows them more time to steal more money from you.

I moved out of the area, no transfer club to join. Had to take time off work to send certified snail mail at the post office (which still does not prove the mail is actually coming from the member. It only allows the club to continue to take money longer). Rude and inappropriate treatment when asking if there is a logical method to cancel such as fax, email or some form of technology from the year 2016. The response was "NO" or you can drive hundreds of miles to walk into the club and cancel?!? Its been weeks and it still has not been canceled! Never again!!!

My name is ** and this is about Planet Fitness on Hanover Ave, Allentown, PA. I recently register at this location. Today was my first day actually working out. I walked in give my info since I didn't get a card the day I register. I receive my card and a shirt (cool!). I asked about the trainer and she told me that I have to put my name on a list and showed me the schedule for the trainer. But, "We don't have a trainer right now. It's being trained and probably next week will be taking appts." the attendant said. I said, "Ok, no problem. I understand." Then I ask, "Do you have an idea where should I start since is my first time here and I have not get a walk around to meet the facility..." to what she gave me a look like if I was asking for money or something. So I told her, "You know what? Just tell me where the restrooms are, the rest I'll figure it out." No "Welcome to Planet Fitness" or at least "If you need help with anything..." Not at all.

My girlfriend and I signed up for a Planet Fitness membership at the lancaster location. Due to illness and just overall work schedule we just were not able to utilize the membership. Come October we have tried to cancel the membership. Now every October apparently they charge a 39 dollar annual fee. This fee has tried to run through our checking account several times causing a check cancellation fee of 388 dollars a pop. In total I believe we have had about 150 dollars in fees. On saturday October 15th I was able to go down to the store location and cancel my membership no problem. On Monday October 17th My girlfriend tried to cancel her membership and was told no, that we owe them that 39 dollar fee and until we paid it she would not be able to cancel.

I signed a friend up for a membership because her weight had become a health issue. She unfortunately passed away because of the issues she faced and never was able to claim this membership. As advertised, there was no indication that there was a cancellation fee because "no contracts" was all over my sign up sheet. Now I am stuck paying a cancellation fee for an unclaimed, never used membership. Worst service and trip off.

I cancelled my membership at the Charleston, SC Planet Fitness on August 12. I thought everything was cool with the cancellation. Then Planet Fitness charged me for the $39 yearly maintenance fee. I looked back at my cancellation and realized that although it was dated and signed on August 12, the cancellation date is filled in as September 17. Since I haven't even been to this so-called gym since July and never intend to go again, they just stole that $39 from me. If you join Planet Fitness (and I DON'T recommend it), be sure to read everything carefully. Planet Fitness scams people.

This gym constantly takes money from you even when your membership expires. When you call, it's always a different story. It's sad when your bank speaks bad about a corporation and knows they're taking people's money. As long as they have your account number, they will continue to use it and withdraw funds from your account even after cancelling. I hate Planet Fitness. Please be aware!!!

Basically they are a ripoff. When me and my wife plus good friend signed up to join we paid what was supposed to get a new enrollment fee and then first monthly $10 payment. All good. No problem. Well what nobody said at the time is that in a year they were gonna take out another $30 membership fee. Well that got my wife's account 3 $30 overdraft fees. So I'm sure somewhere buried down in the given print it did say something about a yearly membership fee. Well our bad for not reading it top to bottom but when you initially call the fee an enrollment fee one would assume it's a one time fee.

I joined Planet Fitness in August and I was charged a yearly fee in October and as one customer stated the showers are never warm. Had I known I was going to get charged 41.34 a couple of months after signing up, I wouldn't have ever signed up. This gym is a rip off. I'm going to cancel and never go back to them.

I can honestly say dealing with this company has been one of worst experiences on multiple levels. They do so many backhanded dealings, while not breaking any laws directly they take advantage of being either misleading or sneaky in the manner in which things are presented and then make correcting any situation almost so difficult that many people end up just "eating" the fees just to be up and done with it. I know that choosing another establishment may not be as convenient, to begin with as they may be further away or not have the same hours but in the long run, it will save a multitude of pain and headaches. AS WELL AS MONEY!

Well I was thinking about going here eventually. However, I needed to use the restroom, about to urinate myself. Anyways, this snobby girl at front desk at 7:18 pm in moline, said unless I was a member, no. I mean, it's just a restroom. Everyone's nasty sweaty ass does more than taking a piss... What if I was a pregnant woman, they pee a lot. Discriminatory extreme... I'd find somewhere else, instead of coworkers rather talk & be snobby and act like you're the worst thing they've seen. Thank you for this experience.

Planet Fitness enrolls people telling them that their no contract plan can be cancelled at any time however they charge a 42.00 fee saying it's their annual fee even though when the representative was asked they say no. Do not fall for these ripoffs. They are scammers.

I joined the Planet Fitness in Fairview Heights, IL over 3 years ago and found out that it was corporate owned. This location is the worst I have seen when it comes to cleanliness. The manager has no clue on how to manage the employees. There also seems to be a revolving door due to conflict with management and the employees, from the conversation that I have had with multiple personnel in the club. I tried on numerous occasions to report the deplorable conditions of the club to corporate, only to have the manager and his staff tell me that they CANNOT give out the number to corporate. This is a practice that I TRULY DO NOT understand! You would think that if you were running a business, that you would invite feedback on how to better serve your clients or members.

Went to the club and enrolled, was never told about the annual fee and they claimed they e-mailed a copy of the contract signed but they did not. Worst club to ever join - scam all the way and when you ask to talk to a supervisor no one has numbers or emails or anything - asked supervisor for corporate office phone number and she could not provide. If that doesn't smell scam I don't know what does.

I recently just received an annual fee of $39.00 totaling $40.76 from Planet Fitness. Yes... Like most people I did not read the contract and if I did I would have seen the annual membership fee. I am a Black card owner. I signed up with the full intention of just paying $20.00 a month. I admit that I am at fault for not reading the contract but from my knowledge isn't an annual fee suppose to be yearly, meaning 1 year. If that was the case then I absolutely would not have any problems with that.

I signed up for this gym when I was on a break from college and at first it worked for me. However, now that I am back in school, I can use the college gym for free. So I cancelled my membership via certified letter and since I had been a member for over a year I had no cancellation fees. I even have a document that is signed by their assistant store manager that says I owe no more fees. They then charged me 39.00 dollars. How is that for **. That is after the employee quality decreased significantly. They had no ac in the month of august. My coworker got a rash from using their shower once. Never give any business your banking information to auto draft ever. I learnt a lesson.

PF was supposed to put a freeze on my account when I was found to have a football sized tumor in my abdomen. I provided documentation... that apparently wasn't documented in my file. So, a year later, still unable to work out, I found that they've been billing me the whole time! They refuse to give me my money back OR cancel my pending 'annual fee'. The email containing my original contract is full of broken links to images for the contract, so... I have NO record of what it actually said. Hooray! Oh, and my annual fee runs tomorrow, apparently. I'm responsible for that too, according the contract I can't see.

It's my second time having a black card membership. Planet Fitness gives me nothing but trouble when I have tried to cancel it. I couldnt cancel it until "the one time annual fee" was taken out and then the cancel fee on top of it. Planet Fitness is a complete rip off and I wont be joining this gym ever again. NEVER SIGN THE CONTRACT!!

Been a member for 6 weeks. Paid for 1 year in advance. Showers always cold/unusable. Corp. Spokesholes invoke Franchisee responsibility. Corporation= Don't care. BSery artist's Franchisee= Don't care. Another Ripoff company. Avoid this company. Blatant ** artists.

This business is a ripoff. They continue to withdraw from my account once I cancelled verbally over the phone and in person. When I went in to verify, they failed to have me sign off to cancel and when I seen the fees I called them again and they said I didn't come in to sign when in fact I did and they coincidentally don't have any record of that. They wanted me to sign electronically and I said no. I asked them to print what they wanted me to sign and so they did but the manager said that would not close my membership even though I signed the actual paper. The manager said he will not be refunding me nothing because they had not record of me coming in to cancel. This is the worst and ugliest place of business, the employees and management are rude.

The facility I am registered for is in Pomona, CA. The initiation was all done prior to my first visit, and when I arrived, a friendly tour was provided. The machines are brand new and clean. The floorplan is simple and clean as well. I enjoyed the price I pledged for and is reasonable for someone like me who plans to use the gym no more than once a week. The amenities provided for the BLACK membership are tempting yet the spa section could use a little more seclusion. Great unmentioned programs such as weekly raffles and staff provided breakfast and lunches! I hope to make this business a lifelong commitment and surely upgrade to the premium membership. Oh, and the caged circuit, the 30 minute workout zone is an idea that really motivates my workout!

I have never complained about a business before. Ever. And at first I thought that maybe this was just some sort of oversight. But after many attempts of phone calls and emails and not being able to resolve this issue I had to result to turning them into the BBB. I canceled my membership back in February. Months went by and they kept taking the monthly dues out of my account which was $20. Four months went by and they finally got it settled but they owed me $80. I had to turn them in after countless efforts to get this resolved. I finally received my check today in the amount of $79.96. I know this is going to sound SO petty but they couldn't even give me my total amount. They just needed to rip me off that last final chance. Never got an apology or anything. I will NEVER step foot in that place again and I would definitely NOT recommend it to anyone.

Corporate gyms may be fine until there is a problem and the staff can't resolve it. Join a family owned community gym and you will usually see the owner daily. Have a billing issue, it's resolved on the spot. Need to know how to use something? The staff is usually much better trained at how everything works and how to use it. Community gyms charge more because people come and actually use the facility. The PF model is join, go for a few months, stop going, continue to pay. PF gyms that could support 200 people using the facility at any given time may have 13,000 to 16,000 members or more.

Since giving my phone number to PF in order to attend as a guest of my girlfriend I have gone from zero solicitation phone calls to literally 3-5 per day. This began about a week after I gave the club my number and has steadily been becoming worse. I have communicated with them and received no response. I now need to change my phone number because it rings day and night. Yes I'm furious. To all Black Card members bringing a guest: Do NOT HAVE YOUR GUEST GIVE THEM A REAL PHONE NUMBER or you will be very sorry.

Be very careful of the contract you sign with this company, read the fine print carefully before you sign. My wife and I went into the Homestead, FL location to inquire about using the fitness center. After being given the tour, it looked like something we would use. They offer "commitment" memberships and "non-commitment" memberships, and different tiers of membership. This is when things started to get shady. I offered to pay by cash, debit card, or credit card for the entire year in advance, however the representative stated the only way I could become a "member" is if I provide my checking account routing number and account number. Imagine a company that does not accept money, full payment in advance. Read your contract and read other comments about Planet Fitness, once they leach onto your checking account, it will be difficult for you to stop them from removing money from your account.

They are pulling money from my account for one of my daughters who don't even live with me and has her on account. But because she closed hers they are pulling from mine. Have two kids that have memberships there and my account is listed for them only. But because she has the same last name they started pulling from mine. They said I gave them permission which I did not. They will not give back the money. It's over 150.00 now. I will never go to another gym. They're a rip off and they commit fraud.

My wife and daughter started a 1 year membership together. One with the $19.99 plan and the other with the $10 plan. Like many people, neither really used the membership much. After the year was up they cancelled their memberships by letter (as they were instructed to do) and joined the Y. Months later we discovered they were still charging us. My wife called and was assured that the membership would be cancelled after receiving a 2nd letter. Well, here we are a year and half later and they're still charging our account. We ended up having to call the bank and place a stop payment. Is ANYONE TALKING ABOUT a CLASS ACTION LAWSUIT YET? I've lost nearly $1000 total.

Today Aug 10th 2016 my son and I, his father, were denied access due to a new "policy". According to the clerk all "guests" were supposed to give out personal information such as email, address, phone number and take a picture to be able to access the facility. I told the clerk I was not a guest, that I was the father of the membership holder and he was 15 yrs old and when we signed up I was told that my son had to be with a parent or guardian at all times, they had all that information on file that nothing had changed and I showed my Driver's License to proved I was the father.

If you look at the reviews you will see a lot of complaints about people trying to cancel their membership because they moved and they can't use the gym anymore but Planet Fitness keeps charging them every month. I just got to know that my membership was automatically renewed after I moved from TN to California and for this reason I was charged during 15 months without even going to the gym. I didn't realized it was happening because I was not using my bank account from TN. I went to check on it and saw the Planet Fitness charges. I called the gym but they say I can't cancel my membership over the phone and they will not refund me any money still if they can see that I didn't use it since April 2015. I should have looked at these reviews before getting a Planet Fitness membership. Horrible experience, very disrespectful and really bad business.

I recently tried to cancel my membership with Planet Fitness. I was told the only way to do it was to come into my home gym. I hope gym is in Pennsylvania. I now live in Florida. I did not like the gym down here so I wanted to cancel my membership. They refused to let me do it. I wasn't going to fly to Pennsylvania to cancel it in person. So after numerous emails and phone calls I went to my bank and had a stop payment also to stop payment on future transactions. They went to my account under a different name and withdrew more money. I had to cancel my card. It was the only way to stop them. They are relentless. I will never get involved with Planet Fitness again.

I moved out of state 3 months ago. Once I moved I attempted to cancel my membership. I was told I had to send a letter to the gym to cancel. I could not do it on a Corporate level. They could not send me something to sign. I have sent two letters now. My checking account was debited and then overdrawn for the lack of follow through by this gym. Now Collections is calling me and my email is being blown up. I WILL NOT TAKE ANOTHER SECOND OUT OF MY LIFE TO CANCEL THIS ACCOUNT. So unprofessional, so pathetic. I MOVED OUT OF STATE.

I won a 3 month membership from 98.7 KLUV and took the paper to the nearest Planet Fitness - Wedgwood location in Ft Worth. The guy at the desk looked at and said "I don't know about this." He said "let me call someone." He came back and said he needs to get with upper management. I said "when will they be here." He said "next week." I said "is there a manager who can look at it?" He said "no". I said "when will one be here?" He said "Monday". The front desk guy went on to say I could have made this myself and he could not honor it right now. I asked for a number. He gave me card where the number rang at his desk. I called another gym. They gave my call to billing in Austin. Cheyenne in Austin called Wedgwood and the front desk guy fabricated the story and now they will not honor my free membership. I am disgusted with this place.

Must visit location to correct payment info.

They charge your account various amounts whenever they want. I was sick & couldn't go over 'in person' so I couldn't cancel membership. Finally got over & manager asked for copies of reports so she might be able to refund other charges (besides unauthorized $39.99). Waited & NOT only was extra charge not refunded, but nothing was. Meanwhile I put in extra work to get copies of various medical reports in vain. While I did briefly go, they would decide to clean with toxic smelling chemicals while I was running on the treadmill. I would request that they not spray right there while I was running & that too was in vain. This company was repeatedly debiting my account for more than authorized & blatantly lied to my face.

I wanted to join and they were running a special in the Ready Mass, $1 down and $10 per month with a $39.00 annual fee. No commitment. So I went to the location to sign up and I wanted to pay the full year and the amount upfront not involving my checking account or credit card monthly sign up. I was told that only one program allows you to pay upfront for the year and ALL other programs must be removed from an account monthly. The one program is the white card for $199 a year. So this eliminates the special 10 per month and 39.00 annual fee at $160 for the year. I asked the person at the desk why wouldn't they want money upfront to have instant cash flow. She said that's the policy.

Very disappointed that the AC has not been working for weeks. The place smells, it's miserable working out, this needs to be address asap. Very unhappy. This is in the Ocean Springs location. A lot of your members feel the same way.

I have been a member of Planet Fitness West Springfield, MA for over a year. Since I have been there I had a few problems with the lack of customer service of the Management team. Why did I stay for a year? Well, because it is the gym closer to me and just decided to ignore the Management team and focus on the work out and the previous assistant manager Roman was very good. He was very welcoming and he would talk to clients and make everyone feel very well. The bad experience started with the trainer Dan **. They have in my opinion doesn't do a very good job with his training and he seems judgmental, grunts and throws/slams some of the weights when he works out but they never put the alarm when he did so.

After completing the 12 month obligation and trying to cancel the membership, I hear about some late fees that I supposedly owe. So as long as I remain a member you would not say anything about late fees but once I try and cancel my membership now late fees pop up. Ripoff! If you never sent anything to say I had late fees.

This particular Planet Fitness (it is a franchise) plays religious music nonstop all the times they are open. Playing religious on Sunday is one thing, playing it every day and every hour is unacceptable. It has been mentioned to them and they've ignored the situation, so I feel it needs to come to their attention in a more formal way.

I bitterly regret having made the membership of the Planet Fitness, and the worst is that I made my wife and my son. The problem is as always the card for automatic payment are debits made out of control in my account. After weeks of fighting to cancel finally my account was canceled on 25.05.2016. I have the form of cancellation with me and even after canceled the membership, had two debits to my account. The employees also are without education when I'm talking to you. What is the problem? They forgot that who pays the wages of them are we? Here in Miami Gardens store, the manager is Mr. **, he is very rude and he is nothing helpful when it comes to cancel the membership.

This "franchise" would double-dip my checking account, sometimes triple-costing me over a thousand dollars in overdraft fees. I closed my checking account but they "hacked" into my new one and every other day I have to stop payment on the new amount they submit. They are breaking the law and the FDIC couldn't give a rats ass!! Who are they paying off to still after thousands and thousands of complaints, still be operating this way? They must be lining the pockets of someone in the federal judicial system!! That, or blowing them! One of the two!!

I read a paragraph that should make you all afraid, very afraid. They can deduct from your account - ON OR ABOUT (enter date) and they can CHARGE A $10 FEE EVERY TIME.

I signed up and account for me and my girlfriend using my bank information. For some reason my girlfriend had no issue but there was a issue getting the money from my account for me? When it's the SAME account info? Then I tried to bring her son to work out and try the gym to see if he wanted to join and they wouldn't let him. What gym does that? I expressed I wanted to cancel and they still kept charging her and wouldn't let me over a 10 dollar balance and now continue charging me and the balance is like $80 and say it's gonna go to collections... Pretty crazy - somebody can say they wanna cancel and they continue to charge them every month.. good luck ever getting that lol. My credit can take the hit out of principle dealing with that grimy company. Been with youfit before and they were great and I'm going back. Other gyms like L.A fitness also are **.

Got a call from my bank stating there might be fraud on my account with the fact that I was charged 42.22 3 times. Went up to planet fitness and found out my minor daughter (Who is not listed on my account) had joined this club and did 2 of her friends all under my account info and all signed by a minor. Of course planet fitness did not want to take any responsibility in the matter and kept telling me to have each one of the kids bring up $60.00 to cancel. I left and told her they could discuss it with the fraud department of my bank...

BUYER BEWARE! This company is there to suck your money! It costs 58 dollars to cancel membership and automatically renews for 39.99 plus your next monthly fee of 22 dollars so they get you coming and going. They DO NOT notify you of the new membership fee and just tell you that it's in your contract that was never explained. No refunds. Customer service at the Derby CT center is hideous and the person who answers the phone has a nasty mouth. New Haven was at least nice and professional when I called to complain. The customer is always wrong here. Don't bother. Find another gym that bills professionally - it should even be legal! And NEVER GIVE them your DEBIT CARD!

I signed up for Planet Fitness in January 2015 with my friend. 10$ a month for one year, too good to be true. Hakim explained 12 month cost and if you break contract before 12 months then you pay them to get out of contract. Okay, I understand. After 12 months then you can opt to month to month or sign for another year contract. Free trainer any time. Great! Initial here and here. Ok. I did, like most people would if you're trying something new for the year at a cheap rate... right. Wait for it, here it comes...30$ removed on June 11, 2016. Whoa! What do you mean you charge that every June cycle based on their pay system, whether you are no longer in your 12 month or month to month? I haven't stepped into PF for the last 10 months or so. I asked James at PF to give me number of corporate... told me he couldn't so I googled it.

I entered PF as a personal trainer in the adjacent town and visited the future home of PF as they took over the area off Pearl St, Norwalk Ct. We, as a company looked at the existing equipment for sale from the previous gym. We joined at a corporate rate for our company, to get away and workout, away from our facility! We were introduced to Wendy, who was in charge of PF. I didn't even know my passcode to enter the gym as Wendy welcomed us everyday! Our membership expired as we left the facility for personal reasons!

My husband and I signed up for the $10 down $10 per month in January. No one ever mentioned that there would be an additional $39 annual fee on June 1. When I called to inquire about the charge, that is when I was told there is a annual membership fee on June 1 for everyone regardless of when you joined and that it's on my contract in the fine print. I might not have even had a problem with this charge when I was signing up if they were upfront and clearly stated all costs instead of hiding it in the fine print. And it certainly would have been helpful as I was comparing membership costs to other area gyms to determine the best one for me. Definitely feel they weren't upfront with all the fees/costs associated with membership and now I feel like I've been scammed!!

Planet Fitness is a complete rip-off. I join the club in January 2015. I got called out of the military. I tried to cancel 3 or 4 times. They want me to come to the club that I signed up in to cancel my membership. However I was in Japan. Couldn't come to the club. They refused to cancel my membership. When I got the membership there is no expiration date so they keep charging me, charging me, charging me. After a year-and-a-half they charge me a annual membership fee along with the membership fee and still charging. You won't cancel my membership.

Canceling with them is a joke! I needed to cancel my membership due to health conditions and the only way I could do it was going into that stupid place. I went and signed cancellation form a year ago, not realizing that they had continually been taking payments out from my account! I called my bank to stop payments. That's when the harassment started. I was getting text message after text message about my payment being due! I called them and explain how they've been stealing my money for the last year even though I cancelled! The response I got is "do you have your form because we have nothing on file. If not I'm sorry there's nothing we can do! You'll have to come in and cancel again!" Worst gym ever. I am beyond furious! Never ever ever sign up with this gym. I hope they go out of business!!

Well it is official... 3/4 of the TVs at Planet Fitness are not working. This has been a ongoing issue. When the staff are asked when this will be rectified their official response is always "They are working on it." When entering we are now expected to check ourselves in. Staff too busy talking. Often no toilet paper in the bathroom or paper towels. Some machines still in need of repair. Watched one staff when she was cleaning the treadmills. She would use the same cloth to clean the bottom where you put your feet and the handrails you hang onto. I couldn't believe my eyes. How unsanitary is this? Also on the topic of gross... watched a member drying her feet with the blow dryer that was mounted on the wall. Then she put cream on her feet. Then she used the same hand to pick up the blow dryer to repeat on her other foot!! Come on people. Can you do this treatment at home?? People actually use these blow dryers.

The staff are so rude. We were yelled at like we robbed money or something. The girl behind the counter was running her mouth and didn't see that we scanned our membership card. Never apologized, went back to talking. We were embarrassed because she was so loud. Rude and ignorant is all I can say about this place. That girl is making your place of business look bad.

In April 2015 I joined Planet Fitness premium membership. In May I started working a live in nursing job and could not continue going to the gym. In June my account was charged an unexpected annual fee of $41.73. When I contacted the Ft. Caroline St., location in Jacksonville, Florida I was rudely told "You should have read your contract". At that point I told them I wanted to cancel and was told I had to come in. I did and provided a written cancellation notice. I was told they "could not cancel for 2015 but would not renew 2016." They lied! I never went back to use the facility after cancelling yet they renewed my contract without my consent in 2016.

My complaint about Planet Fitness, Johnstown PA, is 2 fold. Check the fine print on their gym membership. By the way, this is the first complaint I have ever filled out online for anything in my 47 years. When my we first signed us up, they made us give bank account access. We gave it through our debit card and also straight through our checking account. We had apparently gave it to them a digit off of our debit card, but our checking account info was right. They double charged us for 4 memberships, so there was a total of 8 transactions taken out against us on our checking account. I had to do all the double checking and told that we were wrong. The extra charges, which were $80 in total, were due to our error. I asked politely if there was anything that could be done. They informed me that I would have to complain to some manager. I complained - no one ever got back to and nothing was done.

I have been a member of Gold's and Planet Fitness for several years. For the quick treadmill work out and the 10 minute ride to Planet Fitness, I have viewed the most unprofessional staff in my life. I ask why would anyone including myself join this establishment. No one should have to stand in line for 5 minutes or longer to be scan to work out in a hot facility. I have witness people having to wait to join this facility for over 20 minutes and later decided to walk out. Oh they are all smile and handshake you coming in the door as a new member but soon after, the real truths comes out. I only wished there was another facility in a 5 minutes radius. This place is a real joke and based on my reading of reviews, once you join there is no cancellation.

Your guest policy is absolutely ridiculous. The fact that you can't bring a guest unless you're a Black Card member is arrogant and elitist. And the fact that you don't offer individual personal trainers and don't allow members to bring their own not even once to set up a program truly tailored their needs shows that you don't care about the health and well being of your customers. Despite your ads, you only care about filling your space (which is already too crowded at the times most people are able to work out) with paying customers. I'm on a social media mission to get this word out the day after you socked me for a $39 annual fee. I do not expect to be charged further by Planet Fitness.

I called May 13th to see how to cancel my membership. I was told that I needed to do it in person, and payments had just went in that day. If I come in before the 13th of next month, I won't have any more charges. I went in person June 1st, annual maintenance fee due June 1st just billed me that day. I asked to speak to store manager who looked up my account, notes were there that I called about quitting, does not know why I wasn't told about upcoming fee. I asked her why would I pay for another year today when I am here to quit. Nothing she can do for me. I really think it is pathetic that they have to steal money from clients this way.

I signed up online in 2014 and a few months after signing up had health problems which prevented me from ever using the membership. Cancelling membership is nearly impossible and they are unrelentless with collecting membership fees and late payment fees. You cannot delete the checking account and credit card/debit card information required when you sign up without going in person to the club you signed up with or sending a certified letter. If you call the club and ask for the billing department, you are told there is no billing department.

Staff starts off when you sign up like they actually care and want to help you but after the first visit that's over. All they want is your money and they don't care about anything else. I went to cancel my membership for health issues and all they could say is "ok but we are still going to charge you the annual fee for the year you won't be a member". I would encourage everyone to go to a different facility in a heartbeat!