Planet Fitness Reviews

I was hurt at the Planet Fitness in Garden City Michigan. All I wanted was for them to remedy the unsafe condition, which they did, and pay for my co-pay because I went to get checked out of the hospital. Since then I’ve had nothing but “the runaround” from them. I sent a copy of my bill & proof of payment and offered to send discharge papers but I refuse to sign the extensive medical release that they are requiring for things that have nothing to do with this current injury. So, I am out the co-pay and they get to continue their shady business practices.

SENT TO COLLECTIONS FOR A COMPUTER GLITCH ON PAID ACCOUNT!!! Denied entry from a computer glitch! Member 5 years. Poor customer service. "8 people around checking in" and this red-headed employee said "your account is in collections (out loud)" which makes anyone look like a deadbeat. The manager acknowledged it was a glitch as there were two accounts for which there was no reason and they were paid up and could not explain the error.

I signed up for a $10/month membership at Planet Fitness in Loves Park, IL in February 2019. I grilled the employee who helped me to ensure that there were no hidden fees. I read every single word of the contract on the screen. It included the phrase “if your membership has an annual fee.” It did not state that there is an annual fee. It did not state that $39 will be charged to my account every year. The employee swore that I would not be charged any fees beyond the $1 down plus $10/month. He also insisted that he had no way to print a copy of the contract.

This place will not cancel my membership that is not even on my name! They charge me every month! Someone else is using my card without my authorization and Planet Fitness refuses to cancel the membership! Think twice before become a member of this disgusting place with disgusting customer service!

Deplorable Customer Service, incompetent management Speaking about TJ the manager with the green hair. She is really RUDE, CRUDE and INCOMPETENT. Several members don't like her and she has only been there a few months. She has no customer service skills. I was scammed on my account. The DM, Rebecca ** also lacks customer service skills as well as the owner @ Marathon and I believe his name is Mr. **.

After moving out-of-state, I wanted to cancel my PF membership. I call the location to find out they refuse to cancel over the phone, it must be in writing, so I sent the cancellation letter in the mail. I then called my bank and put a stop payment on the $10 Planet Fitness charge just in case they did not honor my request. Sure enough, they attempted to charge my account the next month, but the charge was sent back. Success, or so I thought..

This gym is inexpensive, it’s extremely clean, the equipment is fantastic and I can bring my husband for no additional charge. The staff is friendly and they have a lot of cardio equipment. This makes it easy to spread out! Their 30 min circuit is a great total body workout. I’ve seen a lot of negative reports on here but our experience has been great!

This club is all about the money and fees and not about customer service. Beware of any fitness club that will only debit your checking account. (They do this because it is much harder to get $ back and it is a direct line to your funds once you approve it.) Credit card companies help you when you need to challenge a charge on your account. My personal experience comes from trying to cancel my membership online or over the phone and I could not. You have to go in to do it. I was out of town and went in as soon as I got back and learned that my account had been tapped for a $39 annual fee.

Be honest. I like Planet Fitness. When I had sign up I thought I was going to pay $10.00 every month, But when they had told me that I have to pay the annual year 0f $39.00. I have to cancel my membership. The worker that had sign me up he had not told me of that part.

This company preys on people with a contract that appears to be for one year but automatically bills after the year is up. They don't allow cancellations over the phone and keep billing unless the member appears in person. There are clubs with fair pricing and ethical behavior out there... This is not one of them!

I decided to go to a new location to work out and after 5 weeks of going to a new location I was told by the front desk that I only pay for a single location, I then show him how I have been charged $25.70 since I started coming here and that I only have 30 min. to work out. At that point the manager Katherine told me I couldn’t work out that I needed to go with her to check my account. I asked her if I could please work out and then I would review my account t with her. She said, "No!" I think the fact that I am a customer whether from that location or not I was not treated nice at all. They do not know what they’re doing cause after 4 weeks of going to this new location they tell me I couldn’t go. She’s not a good manager and someone needs to give her a class on how to treat customers.

This place is a RIP off! Offers sound good, however, they tie you to their ridiculous automatic billing, so they can take funds out of your account continuously, even when you try to cancel the membership. This place gives gyms a bad name! They continue to charge accounts for payment, even after you've asked to cancel the membership. Better off getting a YMCA membership, with a forthcoming company who does not play games with the consumer's money. SHAME ON PLANET FITNESS!! FRAUDS...

I signed up over the app after seeing the "no commitment" advertisement they had. I signed up in January of 2018 and paid the $40 yearly fee. I was charged with the $40 fee again in March because this is their billing cycle. I tried to cancel in March, but was told I had to pay the cancellation fee of $60. If you look at the very bottom of the advertisement of "no commitment," it states "commitment fee may apply." Ha. This would be hilarious if it didn't cost me. I said whatever, that's fine. After doing my taxes in January of 2019, I realized they never actually canceled me. I had been paying $10 a month.

The website is ridiculous and not user friendly. I had ended my gym membership and on the very same day was charged $43 for an annual fee??? I was told by the local club to contact corporate and by corporate to contact the local club. I’m not getting that money back. This place is a joke! Don’t waste your money! Very immoral business practices.

Midweek around Feb 25th or so I left my wallet in the bottom of my locker. I went back about 3 hrs later advising the desk what had happened and then went back to the locker where I had left the wallet. It was in use. I went back several times during the day and could not get access to it. Over the weekend someone turned it in. When I picked it up the desk person said there was no money in it which was no surprise to me. Everything else was there but I had to cancel my credit cards, VA Health Card, Retired Military ID and so forth. On Monday I went to work out. A different desk person started apologizing to me saying I should have looked in "the box" meaning the box where stuff left behind is thrown. I took this to mean that this was something she was supposed to do but didn't.

I have been going to this branch for 6 months and never have I been asked for eyewear when I go tanning. It is rare when I go tanning, but I am upset to have been refused a service that I pay for due to the fact that I didn’t have protective eyewear. If they are going to require protective eyewear when tanning, they should have sanitized eyewear for the public. NOT REFUSE A SERVICE THAT I PAY FOR.

First and foremost Planet Fitness advertises "No Judgement" and that is the first thing they do when you walk in the door is judge 'Lunks' and call them out in front of everyone like a big bully. They are only working out to their full potential and you knock them. There was never enough cardio equipment for the members. There is room to add more but they don't. Very poor excuse for a gym.

I was going to PF in Bronx NY and in 2015 I cancelled my membership there. My personal account confirms - cancelled. Years later, I found that PF still charging me. I called to my facility and they told me that they transferred me to some other facility. I asked them how could it be if I cancelled my account years ago and even online it states that it is cancelled. They told me to call to that facility where "apparently" my membership is (have to mention it's in the whole another state). So I called there, and Amanda that presented herself as a general manager of that facility said next: “You're not our customer because you never visit us. Yes, your membership is here and we charging you every month. No we will not cancel your membership because you never been here and you're not out client. In order to cancel your membership you have to come here.”

Nice gym, shady management. When I got ready to cancel my membership not only did they charge me $64 for canceling but an hour later charged me for the next month. Now I'm gonna have to go to the bank to get these thieving **'s out of my bank account.

I am really tired of this gym. A dog could manage this location. It is located by a Safeway store. The property must be valued @ $2,000,000. Their equipment is very good. The only problem is that they are lazy & don't do anything to encourage more members. I never see them on the floor cleaning equipment or helps customers learn to run the machines. The only reason why I don't go to another place is that they have a hand bicycle which is very good. They overwhelm me with their lack of interest in helping people or letting people do their own thing there.

I go to this gym on my days off from work. It's a little out of my way but, it's worth it. The staff and members are friendly and helpful. The establishment is very clean. The staff is always wiping or dusting something. Maybe this is why this location is always busy.

Why is there a ** man doing personal training without a certificate or affiliated with Planet Fitness and taken people money in Planet Fitness establishment exchanging on the floor and the manager not saying nothing. I see it every day. He is jumping from member to member to a point of harassing. Twelve Oaks 7310 W Waters Tampa, FL.

It's great that you give promotions. But me as a disabled veteran I go to the one in the Bronx (2914 3rd Avenue). Escalators never operate, there no hand sanitizer on the wall plus no towel paper in the bathroom. But disabled veterans that go there have to pay for this service, is the closest place we have. Can you please help. Thank you.

Fiance and I have been denied gym access since Sept 2018 on 2 open active gym contracts. PF even renewed my annual contract Feb 1st after denying us gym access Sept to Feb, denied me gym access again on Feb 3rd post-renewal. After paying $175 the past 7 weeks, we are still turned away at gyms cross-country and our contract with them isn't honored. PF doesn't want active gym goers. They will do whatever they can to turn you off going to gym but keep you enslaved in the annual contract.

I started my Black membership in May of 2018 only because I was told it was a noncommitment month. Today I went in to cancel and was told that Black membership's only have like 3 days out of the year that there is no commitment and when I signed up was not one of those months. I was completely scammed by them and after talking with the manager ** who was no help at all and who could care less I will never recommend anyone there. The location is 4315 South Florida Ave, Lakeland Fl.

First of all, it says dollar down to join then you get to check out and it’s more than the gym membership is worth. Secondly they OVERCHARGE without consent or permission. I cancelled my membership to join another gym closer to my house, here they kept charging me monthly from my bank account which my account was linked to my Capital One credit card so how they even got my information baffles me. And then when I got a call from their billing department they said I was past due on my account when I CANCELLED!! So I had to make a special trip back to gym and re cancel the damn membership. Here they charged me 70 dollars to cancel and then three 25.00 final dispute... Like not once but three times!! Which is well over $120 when I had given consent again for the $70 to be done with this horrible establishment.

Just to clarify, a 12-month Planet Fitness agreement is actually a 13-month agreement! In order to cancel a 12-month membership, you must wait until the 12 months (365 days) are entirely complete. If you cancel even a day before the 12-months are complete, you will be charged a $58 cancellation fee! If you wait 12-months and a day, you will be charged for the next month ($22 in this case). Buyer beware. It is not possible to cancel a membership at the 12-month point. This fact is not outlined on the website nor in the contract. Planet Fitness artfully dances around the subject. This is unethical!!! And why must I search fruitlessly and ultimately must ask the desk help for this answer!!! Clearly, Planet Fitness chooses to be sneaky about this!!! Yes, I am shouting. No worries, I will correctly inform everyone I know about their membership agreements and cancellation policies. Congrats - you just made an enemy.

Okay gym (Bayshore NY), nice people and nice atmosphere at the gym. The only big problem is that those kids who work at the desk are useless and rude. I lost my keychain one time and just because they simply didn't bother to look in their drawer's lost and found I had to tell them to cut off my lock. They not even pay attention to your request when you go at the desk and ask for something. How is that even possible? You wanna hire competent people so if anyone has any kind of issues they could fix it. Unbelievable but true. One Saturday afternoon they close the gym putting a lame announcement that the gym is temporarily closed.

I came in and did my normal routine. I usually start out with the free weight station but it was full. I went through my workout checking when I finished each machine to see if the free weight station was free. I went through all my exercises and walked over to see no one at one station but there were a bunch of weights still on the bench. I didn't see the guy who had been there since I arrived so I started taking the weights down. I had taken three weights off when the guy shows up and said he was there. I said please don't tell me you are using both machines at the same time when it is so busy and people are waiting on it. He said no I went to get water so I said fine I will wait over here.

I've attempted to cancel my membership multiple times without success. Speaking to corporate, billing, and the location have not been successful. THEY WILL NOT ALLOW ME TO CANCEL. The reason they state is I have to come into the location I joined in California. I've moved to Texas and will not fly back to San Diego to cancel a $20 per month membership. They say they are unable to cancel by any other means. Horrible.

DO NOT GET A MEMBERSHIP WITH PLANET FITNESS! I have NEVER missed a payment and I have the Black Card. I get charged $22.06 the 17th of every month but last month they charged me $32 more and this month $64 more! CANCELLING TODAY AND NEVER COMING BACK!!!

19.99 a month even though my wife and daughter (who used the membership) have both gone down to the location they got the membership and cancelled it. Very disreputable company, I just got billed again!

Disgusted! I went this afternoon to meet with: Mufaro **... see below. "Congratulations. You have received a FREE Week Pass. Your Planet Fitness voucher number is **. Please show voucher at Brackenfell reception to redeem and ask for Mufaro **. Please bring proof of ID." I was very interested in joining up with Planet Fitness. Love the look of the gym seeing that I'm a visual person. However... this consultant was marketing the gym to me... making me feel fat, and ugly and this in front of my 3 children... girls aged 12 and 6 and boy aged 9.

I have wasted over 30 minutes sitting on hold whenever I call both customer service numbers at their Corporate Headquarters. Both numbers take you to the same menu and continuously looping you through the EXACT SAME MESSAGES over and over again. Part of their message is "We apologize for the wait," yet they continue. Another portion of their message is "If you'd prefer to reach us by email..." However, I DON'T wish to contact them by email, I NEED TO SPEAK TO SOMEONE AT THE CORPORATE LEVEL!!! And even if I did wish to speak to someone by email it FORCES me to only contact my local club! Seriously? Corporate level customer service? IT'S A MYTH!!!

The Appleton West location has some of the most friendly staff I’ve encountered. They’re always willing to go above and beyond to help. The staff is always polite and willing to help out when needed. I developed some medical concerns and the staff was very easy going and willing to help me with accommodations!

Vero Bech Fl store mgr Tony ** promised a partial refund if I showed documentation of my cancellation efforts. However when presented with the papers he refused. Even after I told him I am a service-connected veteran on a fixed income. No customer service at all.

Called the billing and they admitted there is a gentleman named John that signs in under my account but told me they couldn't do anything about it! Billing dept 888 8279262 I spoke to someone that didn't want to provide me her name! I called corporate 844 8807180 and explained my dilemma of someone fraudulently charging my account. And they stated I had to go directly to the club but yet I made several attempts to contact the club and all of my attempts are ignored! I have not had a membership since 2012 yet someone thinks it's OK to now charge my account. And I have accumulated charges since July and have been trying since October!

When you first sign up they don't say anything about the one-year commitment that you're signing up for. To cancel it's extremely expensive. My wife and I went to the Pittsburgh and Concord California gyms. The Concord was cleaner. They very busy in the evenings. The Pittsburg gym had problems with people breaking into the cars in the parking lot every day. We would see new glass right in front of the gym. Would be nice if they would put up cameras or have Security in the parking lots during normal business hours.

Wow! There sure are a lot of nitpicky reviews here. I guess there's a higher tendency to submit a review after a bad experience than a good one. Personally, I feel amazed that there's an option so cheap to get so much out of. I've been a member about a year and a half. I've lost 25 lbs and am in the best shape of my life at age 48. My only issue (at my location) is that I wish there was stricter enforcement of the 'wipe down the machine when finished' rule. As far as for those with payment issues, you should ask if they have a one time fee plan at your location. I bought a 18 month plan for $200.

My Planet Fitness seems to have short term memory. They tend to forget that they take out money from my account each month and then put down that they didn't take money out of my account. Then when I do pay the late fee even though I already paid for that month they sit here and forget to put it in because apparently I didn't pay a month a year ago yet 5 months ago when my account was frozen because they said that I had late fees. I paid for all the months that apparently I missed. I guess this one slipped through them over a year ago.

After thinking about the experience I had with Planet Fitness I realized that I was judging the entire business on my personal experience with a particular worker and not the whole company. I was very angry that Cindy treated me so rudely and with such hostility that I wrote the review- but Cindy is just a worker and not Planet Fitness. Therefore, I revised my rating.

I have contacted customer service attendants about the listening device on the elliptical machine not working and it seems like they are not servicing them because I have tried several ones. Was at Planet Fitness today and informed the guy at the desk about needing help with the machine and he said he would come and help once someone else comes to the desk. Well, I exercised for 20 minutes and he never came. But on my way out there were more customer service attendants at the desk. I guess he just got too busy to remember to come and help me out.

NEVER give your billing information to Planet Fitness. They will steal from you the rest of your life. I actually had to call my bank twice to block Planet Fitness from stealing more money from my account. PF found a way around the first block!

I don’t understand why so many people write bad reviews about this company. Their machines are good to use and their tanning machines are a must. Even though the free weights go up to like 70 lbs you can still get in a good workout. Also, people really need to start reading their contracts before they want to cry about paying $30.

Planet Fitness boasts about how it's a "judgement free zone" with no hidden fees. But they take out more than you owe for your membership before your membership fees are due and do so without warning. Isn't that EXACTLY what hidden fees are?? Bringing this to corporate attention, they do nothing about it and basically say it's not their problem. There are much better gyms to go to. Don't waste your money here, they practically Rob you blind. They also charge you $8 for tanning lotion samples that are free at tanning salons. Do not get lotion from them as they charge about 20% more than they are worth and are sold at the actual retail price at other stores and tanning salons. All around ripoff that sounds like a good deal until you have to pay your life away for the hidden fees and overpriced extras.

Inquired about a Black Card membership on 12-29-2018 Saturday. I was told that I had until midnight on 12-31-2018 to sign up for the $1 down, 1st month free, no commitment, full access to any Planet Fitness nationwide (no additional franchise fees for using other facilities, like the white card membership does), Black Card membership. On Monday the 31st, I went to the bank opened an account they could draft the monthly fee from and proceeded to sign up, only to find out the deal changed before 12 midnight on 12-31-18. Deal changed to NO free month, 12 month commitment, NO $1 down.

I'm new customer with Planet Fitness and I was told by Tamica, fitness trainer, that since I signed up for the Black Card plan that I could bring up to 13 guest but not at one time. I brought my two grandchildren ages 12 and 15 years old, on Saturday night December 29, 2018. I was told that I only could bring one guest at a time and that they at least had to be 13 years old. I asked since I was already there would it be okay for the 12 year old to sit in the front because he was old enough to sit and I would keep an eye on him but was told no I could not. I did asked to see the policies in writing and it did state what the young lady was stating.

This place is a joke, managed by a liar and while I would like to put the issue to rest, since they refunded me all dues and the enrollment fee paid these yahoos at Planet Fitness keep inviting me to re-join the gym that I left due to extreme prejudice and lack of corporate oversight. So here’s the story: I was working out when a racist started yelling at me, the staff was notified, and the man left.

I signed up for gym membership in April 2018 because they said they will have their next location in Pearl City. So they told me to get the black membership. That way I can go to any location. I did. Well it is now Dec 2018 and driving to Ala Moana traffic is very inconvenient, and there is no Pearl City location. I wrote them a formal cancellation letter on Nov 12th, 2018. Got a call back from manager Sheray whom said mail a check for $60.74 to cancel the membership and I would receive an email confirming. Well, nothing and I got auto drafted my Dec 2018 fee. I really hate these kinds of clubs and for sure will never join again or recommend someone else to join Planet Fitness.

Feeling overcharged. Why am I being charged a higher rate if I pay in full? Than someone deducting out of their bank account. This seems illegal. This a common practice of all Planet Fitness or is this a form of getting more money from their customers. I would like to know.

I was very excited to start my membership with you guys but just to start, they only have 6 StairMaster in the Alhambra location. How is possible that have joined this gym for about 5 months and for 2 months 4 of them are being out of service so it makes our workout routine really hard especially when you only have certain amount of time to do it.

Started my membership 14 months ago, but upgraded 7 months ago. I was charged a $62 fee for terminating my membership before a year, which is unfair. I am too far from this gym and needed to move my membership, so they are additionally unable to fit my needs. I was unable to cancel online so I was also hit with my yearly membership fees and my December charges. This is gouging and very unfair as I ended up paying over $100 just in December when I was attempting to cancel.

This is the worst place ever! They lied about the cancellation fee when I signed up and said there was no fee, when I went to cancel they are telling me there is a buy out fee of $58.00! The staff Gregory **, Breanna and few others are rude! I hope this place goes out of business and fast.

I have been a member since you opened your club on Marrows road in Newark, Del. You have a manager that isn't doing his job. His name is Charles **. I was on a treadmill and on my left he was busy standing on another treadmill busy talking to a girl. There was a girl on my right and she was going quite fast when she fell and she flow off the treadmill on her face. I jumped off to help her but he only turned around and looked and just kept talking to the girl. He never even checked if she was okay. He isn't very pleasant. I always asked Richard for help. He should be the manager.

At least in the Helena, MT, location, the same ONE streaming station plays the worst of the worst pop music which sounds like it's all electronic and hard to tell if there are even real human voices singing! I'm quitting PF if this music problem doesn't change and as of now, I exercise outside whenever I can, but hard to do in 0 degree winter weather!

Every day I go to this gym, the wifi won't even load YouTube. The tv shows suck unless your IQ level is below zero. Don't say you have wifi and charge me for it if reading a book would be more entertaining. False advertising.

Planet Fitness is has unprofessional, young, rude, obnoxious staff at their locations. Staff are more concerned about how they look than customer service. They offer no assistance. The trainer only is there M-F, not allowing those who work real jobs to sign up for training on weekends. Furthermore, they require you to take multiple classes to learn equipment rather than training one to one like they used to. Newburgh, NY has an awful parking lot, overcrowded and not safe.

My subscription ended last February sometime and without notice they auto renewed the subscription for month to month, I changed bank cards too and they somehow continues to take money from my bank leaving me negative in the bank most times. When you call the help center they are not much help at all and the managers in the centers are condescending jerks and are rude. I just want them to stop taking money from me. Since February they've been taking money and I have not authorized it. What to do? I do not recommend Planet Fitness to ANYONE!!!

I go to the New Rochelle location. I was told not to bring outside gym equipment. Mind you I have been going there for 6 months. They have seen me with this ab wheel as everyone else in the gym takes one too. I can't go in with it I was told. I just said ok. I will write the BBB on this.

I go to the Edgewood branch two days a week. I brought a guest. The guy at the counter was very rude to him. And their equipment is dirty. I would not recommend this location. The location in N Versailles is clean and the staff is very friendly.

About two months ago I lost Beats Solo3 and one of the workers kept it with her. The manager did not do anything and never went back to that gym where his clients were robbed. I am still waiting for the manager call me.

I canceled my Planet Fitness membership over a year ago and they STILL continued to pull money from my account without my knowledge until I took a close look at my bank statements. Do not join PF, join a local gym. These corporate gyms are money hungry and it is a pain to cancel your membership. You have to either go in to the gym itself or send a letter in the mail detailing why you want to cancel. I thought the charges were fraudulent because I had canceled my membership, but lo and behold they're still taking money from me even though I haven't set foot in any PF in well over a year. Stay away from Planet Fitness!

Wanted to join. Couldn't pay with a credit card, bank account access only. Not too safe from my viewpoint. When I asked, I was shown the only payment methods were checking account or savings access. Now that I have read some of the horror stories, I do believe them. Glad I never got to sign any contract with them.

The gym was nice. Everything usually clean. It gets a one star rating for the following: 1) You have to physically go in to cancel (just annoying); 2) Apparently, if you owe a balance for a previous month (not sure how since it’s autodrafted 9 months after that), you aren’t allowed to cancel until it’s paid; 3) They refused to use the amount they literally just took out of my account (when I haven’t used the gym in almost a year) and apply it to the balance; 4) Dude working the desk tried to explain it as paying a car note and not driving the car. I’m just saying this is a service, not a car.

No commitment lies. I canceled my membership due to damage was done to my body. Trainer said let's work on this machine and after 8 workouts I can no longer walk normally. And they still kept taking money out of my account. So dont join. Not good for elderly people with health issues. They dont help you. They hurt you. Hope they're insured cause when I'm done they will be close down.

When you sign up, they give you a schedule of times to learn about the machines, stretch routines, etc. I signed up online for a 12:30 class to learn the 30 minute circuit. I showed up at 12:25 and was told to stand in the area for classes. Stood there and waited until 12:40 and no one showed up or bothered to say if there even was a class. Across the gym I could see the class before me going on and I assumed the guy over there running it was also who would be running mine. I could see him looking over to see if anyone was over in the waiting area and checking his watch a couple of times. He didn't bother to stop that class or at least to say he's running late.

For the last 3 months that I've had a membership I've been charged $300 annual fee and monthly fee. My advice... don't go here!!! And if you try to cancel they charge you and by the way I will never get my money back.

Signed 17 yr old even though they told her they couldn’t cause wasn’t 18. Won’t allow to cancel. Every time say it’s $200.00. I have called and they won’t cancel. I’ve had to dispute charges for months but still send through payment. NEVER use Planet Fitness in Easley South Carolina.

Cons/Problem: WARNING you will not be notified before your annual dues is auto drafted from your bank account!!! Customer Service will not refund!!! Customer Service will not help you!!! No one explained this before starting membership!!! But, It's in your contract folks. Would have renewed if properly notified. Now canceling. Sad, because I never had a problem here before. I just want everyone to be aware of the poor business practice against Planet Fitness customers. Solution: Send a "no-reply" email to your customers a few days before the auto draft. ~Customer is always right, isn't that a joke!

The staff is unprofessional and disrespectful in the Covina, CA branch. The manager did not say his name and Kristina an unprofessional woman just kidding and wasting time in the front desk instead of walk around the machines. A woman texting on a machine without allowing people to use the machine. I went to the front desk and Kristina just says "you have to wait until she is done". I said, "She is just texting and do I have to wait??? in the 30-minute workout area??? and not doing exercise??? That means the people can use machines like a sofa just to be texting IN THE 30 MINUTE WORKOUT AREA???" It was unbelievable!!

Be away from this club. They told me at the time of registration that you and your guest can use the club facilities indefinitely with a black card but exactly the next day of signing up they didn’t allow my guest to use massage section! I’ve got ashamed of my guest. This is embarrassing. I decided to canceled my membership immediately.

I was a member with Planet Fitness years ago when they came into Michigan. I loved the place until they tried making my mother in law take her scarf off because of a policy provision. She's completely bald due to a condition in her brain. I was very upset after trying to explain to the owner. I joined this year because I have to manage my diabetes. I canceled my membership again because I was harassed about my weight conditioning jacket that I have to use in order to work out on my legs for diabetic purposes. I politely canceled the membership only to see that the representative decided to answer my reason for canceling (unsatisfying equipment). I have several reasons why I don't like Planet Fitness but that's not one of them. I don't recommend Planet Fitness as a place.

I have been a member Planet Fitness for over a year. Back in March of this year my credit card info was stolen. So every place that had my credit card on automatic payment I had to update. When it came to Planet Fitness I decide just to cancel the account because I had been there in a while. Can’t remember who I talked to because it now October.

We were lied to when we signed up for the membership. My husband signed up as a Black Card Member and I could go as his guest. We were told that both of us could use the Massage Chairs. Then after signing up, I was told that as a guest, I was not allowed to use the massage chairs. We feel that it was a bait and switch by the company. We are only a couple of weeks into the membership and already we want to quit. Sure...I could sign up for the black card as well, however now it is the principal of the matter. I am not going to give a company that lied to us, more money...

They make it easy enough to sign up but extremely hard to cancel. I signed up and never actually went decided I preferred to workout at home or outdoors. When I tried to cancel I was told I needed to come in or send a certified letter; I didn't have to do any of the above when I signed up. Terrible customer practices when it comes to this issue.

I have been a member for 4+ years and always had an ok experience. I moved from Massachusetts to Michigan. I was unable to transfer online, for a reason no one could explain. But my old club transferred me to Rochester Hills. They say I do not exist, but can verify my Massachusetts club membership is not active. I am paying, but getting nowhere trying to straighten this out. Planet Fitness corporate has NO phone number only a fill-in form. All they do is send me directions on how to transfer online. Clearly, they do not even read the forms. I am now getting my bank involved. For a big national company to have no assistance other than on a local club basis is awful.

DO NOT EVER JOIN THIS CLUB! I, being stupid and hoping something has changed re-joined and had the same ** happen again! They cannot get the money thing right! I join and they send text messages saying that my bank does not allow the account, but when I call the center they claim it was because of insufficient funds...I HAVE NEVER HAD INSUFFICIENT FUNDS! Then he said I told the bank not to let this transaction happen...why would I join a club and then tell the bank not to allow the charges!!!

I submitted my paperwork to terminate membership a month before my most recent military move. Recently noticed they had not stopped billing me (5 months @$19.99/ month). The website was no help, they make it painfully hard to reach anyone via email or phone. It took about 3 minutes to sign up and take my payment online and has now taken over 5 months to terminate and still no apology. The first person to reached said they couldn’t help me, only confirmed I was still listed as active and asked what proof I could offer. I’ve moved so many times and cancelled many gym memberships and have NEVER had to deal with this. She said they would have someone contact me shortly... still waiting to hear from anyone... let alone a refund or apology.

You get what you pay for. Lousy equipment, horrible showers/locker rooms, crowded overall. The cancellation fee is taxed, so they are not honest when they say it is $58.00 to cancel. Don't waste your time or money here.

I only go for the tanning and sometimes the hydromassage. The beds have burnt out bulbs and what does burn doesn't tan. The booth bulbs are so old my tan fades more with each visit. Canceling my membership this month.

I have canceled my membership over the phone about four months ago and today when I checked my account I was charged every month plus the yearly fee. I called the gym and spoke with their manager and associate and I was informed that you can’t cancel the policy over the phone. So how come that employee took down my info and card number (black card member) and told me that, "Your membership is cancelled." That means they are not training their employees correctly. PS where or how can I contact their complaint department?

Reuben Glass owns this franchise on Poplar Avenue in Memphis, TN. I canceled the membership but I was still charged an annual fee and monthly membership fee after I canceled. I spoke with the staff several times and it took weeks for the manager (Mr. **) to return my call because he was never in the location. He told me that I could not get a refund because it was past the 7 days and they had no record of my cancellation. I have a recording of his staff telling me otherwise. This location steals your money and all they can state is policy... Maybe it will take a lawsuit to change their policy. They are thieves with terrible customer service. DO NOT join this club... They will take your money even after you cancel and lie to you that you will get a refund then make themselves unavailable so they can hide behind some 7 day policy that you were never informed about.

Management was unfriendly, lazy and not empathetic. I haven’t gone to this company in over a year. I was charged my monthly fee, which is fine. I could not attend the gym because my younger son has medical condition. When I went in, after a year to finally cancel my account and asked for a refund for my yearly membership, he irritatingly told me no. In so many words he could’ve done it yesterday but not today. That is not great customer service at all! Any other major company such as this would have done the right customer service thing to do!! Lost a customer forever. I will right this complaint EVERYWHERE until I get my refund.

I have been a member at Planet Fitness in Port Richey for a year now. The gym overall is great. My company just recently added onsite gyms for the employees so I needed to cancel my membership at PF. I called for 3 weeks straight and was told every time that the systems were down. Not once was I told that I would need to come in to cancel. I called again today because my account was charged the yearly fee for my spouse and me. I explained that I have been trying to cancel my membership for the last 3 weeks. I also stated that the yearly fees needed to be refunded since I have been trying to cancel. I was told that there no notes in my account showing that I had called.

I signed up and I was very impressed and had a great workout. No waiting on equipment, you can earn points so customer value is apparent and the people are helpful. Free classes you can't beat it. Equipment is all working, finally. Actually a club with all the amenities without the hidden fees.

It is a good feeling to know that you have so many choices to select for exercise equipment. Watching others give me the push to keep on trying. The atmosphere is good and no one hassle you. The staff is helpful and friendly. I have enjoyed the guidance of my trainer.

I received an email asking me to take a quick survey about Planet Fitness in exchange for a $5 gift certificate to Amazon. Took the survey, never got the card. This is just like them. Gee, it only took 5 times reporting that the sound on the TV was out on the aerobic machines I like to use. They fixed it after weeks and weeks. Now it's out again. They desperately need someone who can keep the entertainment system up and working.

I opened up a black card membership on 07/26/18. At the time I paid 15.91 at a prorated rate for a 21.99 black card membership. I was charge on my debit card and asked to provide an account for annual fees and reoccurring payments. All of which I provided. On 09/13/18 I logged into my account and manually paid my bill of 21.99. I was emailed a receipt. All was well until 09/15 when I checked my checking account balance and discovered that I was charged 54.00 by Planet Fitness. No receipt was ever emailed to me!! I immediately called my bank to dispute the charge! My claim was created.

Today I went to PF to work out while waiting for my son's lesson before picking him up. Two women staff came to me and told me to leave immediately. The reason was that I was wearing Jean's that could damage their equipment. I told them that I did not know the rules and I would not put on jeans again next time. They still insisted me to leave immediately. It did not make sense to me that my Jeans would damage their equipment for only sitting on each equipment for a few minutes. Then I told them that I would not leave until I finished my work out. I also let them know that they could phone the police to remove me. Ten minutes later, I finished the workout and talked to the same lady who ordered me to leave. I said that if I were a **, she wouldn't order me to leave immediately. That was completely racism. She did not respond. Then I left.

I recently joined the Simpsonville location. At first, was ok. I came in one evening to just tan. There was another woman standing at the counter, so being courteous, I waited until they were done. While standing there, two males walked in. The employee immediately went to them to assist them instead of helping me first.

Raleigh North Carolina gyms were closed on Wednesday Sept 13, 2018 when hurricane Florence was two days away out in the ocean moving at 12 mph. People were sunning on Wilmington and Carolina beach Thursday and Friday. It is now Saturday and the gyms are still closed. Slightly breezy with light rain and the hurricane turned south last night. There was never any danger this far inland. Hasty, inconsiderate and cowardly decision. Miss working out for a week? Employees with no pay for a week? Thanks. The people at my gym are great, like family. Bet the people who made the decision to close still got paid.

I have been a member for just under 2 years. To be fair, the gym experience itself wasn't bad at all. First time gym for me so the simplicity of it was great. Staff was also friendly. Overall, I truly thought it was a great place and enjoyed it. However, I haven't been able to go for the past 4 months so I decided to cancel my membership thinking I may jump back into it in January. I was not interested in freezing the account because I'm not sure when I will return. Go to cancel, am told I need to call to cancel. Number on the pop up screen is incorrect.

Location, Jacksonville FL, Oak Hill branch off 103rd street. So to be straight to the point, one of the trainers there, John, has been Excellent, Professional, very Instructive and always takes time to individually tailor a training for every one of his clients. With all that said, my wife who has a black card membership, is one of his clients. I've seen him training with her along with others and I'm extremely impressed. He's been able to train her with more results than the last three trainers combined over the past two years. With all that said, she was informed that all training will now be limited to just one hour!! My wife is devastated because thanks to his training, she's becoming a stronger person both physically and psychologically. This hour only limitation has made her more discouraged than ever. Why has the corporate office done this? It can't be over a liability issue because she had to sign a waiver of liability to join.

I signed up for a one year membership. I moved and it was no longer convenient to go. I called to cancel- but was told I needed to show up in person... and only when the manager was there. I was told he does not work weekends. Meanwhile I am being charged 10 per month. Come the anniversary of my renewal - I was not notified of a 39 per month fee that hit my checking account.

Unlawful business practices at Milwaukee location, you have to cancel in person and pay $50-$60 to cancel. I paid this in full in December 2017 and two months ago began receiving premium membership debits to my account from Planet Fitness without my consent.

I just relocated back to CT from NYC. My girlfriend is a member and told me they have a deal to pay upfront for the year. I go in Aug 31, 2018. I was told it expired yesterday Aug 30, 2018. (1) day within the month. I ask, "Can you ask the manager will they honor it." They say sure (made a call supposedly). I was told no, "Okay well how much will it be to pay the "new" membership price up-front cash?" Note: I was ready to join. "I am sorry we will not do that?" I guess they do not want "new" customers who just do not want to give out checking and or credit card information. In God we trust many still pay cash, not crypto.

I signed with Planet Fitness in 2016. I went to the fitness club only 2, maybe 3 times because I wanted to start a health regime that would help me. Unfortunately for me, I have arthritis in my body and I kept putting off my exercise plan. I also had the displeasure of not closing my account with Planet Fitness right away. The club owners was still taking amounts from bank even though I couldn't go to gym--granted-that was my fault-I admit that! But this year, I went to Planet Fitness location three times that I signed with to close account and it was always an excuse as to why this couldn't be done!

I wanted to find out how much it cost to be a member for one year. I went to the Planet Fitness website and found that their explanations of costs were unclear, and I suspected that this was because they wanted to appear cheaper than they actually are, so that you will sign up and only find out later that it was more expensive than you had thought.

I signed up for Planet Fitness about 2 or 3 years ago, and I only ever went a couple times, and decided that it was about time that I cancel my membership. After going into the Gym in person, they told me that I would need a letter since that is their process. I typed a letter requesting to cancel and they didn't even acknowledge it or say they received it.

I have had a very long 2 yrs that included renewal payments that was not authorized and since I hurt my back six months after I joined and couldn't workout at the gym... Planet Fitness have been taking $21.00 out my account every month. They have ripped me off for hundreds of dollars.

I joined the gym online, then proceeded to the gym for the walkthrough, (was very excited)! When I arrived at the Westminster MD gym, the girl and guy at desk only wanted to scan my membership card which I didn’t have yet. The girl sighed really hard when I told her I just joined online. She rudely told me that my daughter couldn’t be on the premises.

Signed up for a membership, I have had a membership with PF in the past and was very straightforward. In June I signed a new Black Card contract for $21.99 per month. I was billed on the 17th of the month and then received a bill for $39. I called PF and was told this was an annual fee which is charged to lock the monthly rate for life and to pay the payment processing company. I was also informed this was part of my contract and this fee is billed two months after the contract is signed. Shame on me for not reading this in the contract, but furthermore, shame on PF for this type of billing behavior. Be forewarned before signing this contract. It is unfortunate PF management believes this is good for business.

When I joined Planet Fitness last year I was attracted by the low cost and "judgement free" theme. My experience has been pretty negative. I've gone primarily to the ones in Stratham, NH and Amesbury, Mass. Stratham is extremely overcrowded, particularly in the winter. Amesbury is less crowded but very dated and staffed with young kids who are unprofessional and rude. I find that some people who go to this gym take fitness seriously, but many do not. You'll see people lighting up cigarettes in the parking lot, coming in off the street to use the bathroom, and the staff is horribly unprofessional.

I had really unpleasant experience today at PF South Burlington VT location. Apparently one of the staff members, Ericka, told manager how I went behind front desk and started hydromassage bed by myself while she was away doing errands (few weeks ago). So manager pulled me on a side today soon as I got to the gym and with very mean attitude told me 'If you do that again, I will cancel your membership.' I was blindsided, didn't even had a chance to think of what happened. I remember saying 'I would never go behind front desk and do such thing.' I was very shocked with manager's attitude.

I had 3 memberships with Planet Fitness and when we signed up for the gym online, we checked not to have our memberships automatically renewed. Our memberships were to expire on 4/30/2018. My account continued to get charged for a total of 337.62. I have repeatedly called the gym and the first time I spoke with a manager, she stated that she was sorry for what has happened and that she was putting in for a full refund. To no avail, it has been over 2 months and still nothing. Every time I call the home gym I get the run around and they tell me that the manager is not available and that she would call me back. I have never received a call back.

While I enjoy the Planet Fitness facilities and location the management by Louis is deplorable. This guy is more interested in flirting with female recruits than customer service. The turnover rate for employees is high as a result of his inability to manage. I had an issue where I was charged online and in the gym. When I brought it to his attention he said he would look into it. Weeks went by with no resolve of the matter. I would ask him daily with him saying that he hadn't had a chance to look into the matter, but upon entering the gym to workout I couldn't help but notice that he seem to have all the time in world to flirt with new female recruits. This guy is the worst not realizing that it is his job to resolve matters timely.

Unlimited Guest Privileges To Any PF Location Not at the Phenix City, Al location. If you join thinking your guest will have the same privileges as you the Black Card Member you will be disappointed. Of course I was told, "Your son will have the same privileges as you", I even went with my sister before deciding and was treated to the same privileges as she but that was the lie and of course I signed. So it seems that they can change their mind even with a contract being signed. I even spoke to David the Executive of Planet Fitness over the Phenix City location and he lied as well. Please do not join if you think your guest will be treated with the same privileges as you. They just want more money to continue to pay the 6 or 7 extra employees standing behind the desk with nothing to do.

When I brought my first guest into the gym with me I was told that my guest could only use the workout equipment and not use any of the extras that I pay for with my black membership! This was never mentioned to me when I signed up. This is a scam and terrible customer service.

There should be a way we can get billed instead of directly taking it out of your account. A letter is not sent to remind you of payment on the 17th of each month. The gym was closed for a month and yet we are already paying the 40.00 fee for the year and the payment shouldn't be required until September 2018. Poor management skills and accounting on the business aspect of the customer's membership.

When I upgraded to the Black Card for Planet fitness, I was told by Laura that the first month (July) would be free. I also had a free month code anyway because I am a BenefitHub member as well. Well a few weeks later I was charged anyway. So I called and spoke to Timothy and explained the situation and also advised that I spoke to Laura and even gave him the reference # for that call. Timothy put me on hold and transferred me to a supervisor without telling me I was being transferred.

They say there is no contract yet don't allow you to cancel. I called to cancel, they have a record of that, yet they continued to charge my credit account. After I stopped payment on that account they charged another account, I don't know how they got that. I have not used the facility since probably February and called to cancel in April, yet they continue to charge through July. Very crude.

My sister decided to join Planet Fitness in Casper, Wyoming. We were told we would be charged upfront for starting fees. That was fine. The first month there was two charges of $39.00 from my account one membership for me and one for my sister. Then in early July there was two charges of $22.00 out. Then later in July there were two charges of $30.00 out of my account. This caused me to be overdrawn because this was not in my budget. I called them and was told they had to charge me this since we just started. I will be canceling these accounts. It was not explained to us very well as to how they charge when we joined. I warn you to get everything in full writing and make sure you are explained how they charge you and why. I thought I understood. My sister said she thought so too.

When I joined Planet Fitness, I was ensured that the "Lunk" alarm was just urban legend, and that the gym was a "judgment free zone". This is in fact not true at all. If you want to lift hard and improve and get strong, this is not the gym for you. The lunk alarm is real, and they do not care about judgment free zones for normal men and women who want to be stronger and feel safe while working out. They make sure the insecure, nonprogressing members feel "safe" while sitting on the same smith rack for 2 hours on their phone.

My wife paid for a membership while living in Crowley Tx and continued to pay for over 6 months after moving and didn't go once in the six months. Both she and I have tried to cancel the membership over the phone and were told that we had to show up in person to cancel. So I finally got the time to drive an hour to take care of it only to be told that my wife (who is physically unable to go) has to do it.

Joined this gym a year ago because I travel and they are in all my areas. Make no mistake, this gym sells too many memberships. I go mid/late morning (10:30ish) because it's not peak time at all. They cater to the relaxed gym goer but everyone joins, no bench presses and only 3-4 smith presses so they are always in use with a wait in line, people sitting on this equipment texting and playing on their phones, nobody says anything at all. 1 preacher board always in use, 2 cable machines always in use...

I've been going to PFsince Feb and love it! The managers are always so pleasant and helpful! When I had billing issues Ester sat down and went over things with me! Mark, the owner, never has and issue with talking to clients and making everyone feel welcome. The trainers push you to do your best. Always clean and prompt! I being friends with me all the time and hear how amazing the Dover De PF is! Thanks for everyone's hard work there and your professionalism.

My husband got me a membership in 2017 for Christmas and gave them his bank account. Now that he stopped paying mine because they did not correct the bank Information when it got changed they are holding me responsible but I’m not the one who opened account. This is absurd! I will never refer this gym (Planet Fitness Nine Mile Rd Pensacola) to anyone let alone pay this bill.

THEY BOUGHT NEW EQUIPMENT AND NOW TV DOES NOT HAVE RECEPTION, JUST STATIC. Have complained many times and was told they are working on it. But no results. Only machine that has clear sound is the hand bike because it has an adapter that is not built into the machines. Life Fitness equipment does not work with the TV. Supposed problem is nationwide is what I was told!!!

I have tried canceling this multiple times. I've sent a certified letter requesting the cancellation and I'm still charged. They are charging an old bank account that I no longer use that is still going through. I am not going to pay their fees for trying to cancel. They are a scam and they take advantage of their customers by making them jump through hoops to cancel a gym membership. It should not be this difficult to do. It's bad customer service.

This Planet Fitness Coachella CA location doesn’t honor their own contracts as it pertains to #3. Membership - (G). Unfortunately they favor some members over others. Not Good. In an attempt to share a machine today with another member they simply said No. They’d been on it one-hour already. Reporting to a staff member she attempted to tell them but to no avail. Zero curiosity here. Discrimination as well. Try anywhere else where they treat members equally.

Do not join! It's a trap! When I joined, they pitched me the one year membership, cancel at any time, etc. Even said I could log in and manage my account online. LIES! When I logged in online, I selected the option for my account to not automatically renew at the end of my year's contract. Apparently that means nothing. Unless you send a certified letter or go down to the gym in person to be hassled and pressured by their managers, you are NOT allowed to cancel, and the staff is so rude on the phone. Will NEVER recommend to anyone.

I got a membership some time ago at the Fort Wayne Indiana Planet Fitness. They claim to have no contract no hassle membership. On 7/31/2017 I had my first of two failed back surgeries and have repeatedly called and sent letters by mail to cancel my membership. I am still being charged monthly for membership I am unable to use. I was told that memberships can’t not be canceled over the phone, not only am I being charge but so is social security, because SilverSneakers pays for my basic membership, I pay for the extra black card membership. Every month $9.99 comes out of my checking account which doesn’t seem like a lot, but me being on social security disability, it is quite a lot for a service I am unable to use and that money can have been used to pay medical bills etc.

I went to PF mid-April to cancel my membership. The dark haired, young girl with glasses told me I had to wait until May 4th to cancel. I assured her I did not sign up for a membership on that date, and she argued that I did. How do I know I didn’t sign up? May 4th is my birthday. The LAST thing I would be doing on my birthday is signing up for a gym membership. She told me I needed to come back. Work and life got busy. I came back June 11. I had already been charged the yearly equipment fee which is fine. The woman at the desk gladly canceled my membership, and she asked me why I was canceling.

I printed off their policy which by the way states that as long as you request a refund within 3 business days of signing their contract, and bring in or mail in a handwritten letter stating that you want out of the contract that you are entitled to a full refund of all money paid.

My daughter signed up with Warminster Planet Fitness. She went to discuss the double charges. When her account was charged TWICE they (planet fitness) caused an overdraft fee of $28.00 charged to her account. When my daughter asked to manager for the refund- she said -"oh that's your bank." Here are facts and you decide. Planet Fitness charged her the $39 once (which I have proof that the dollars exited my account) then again charged $39 which I have proof again that the dollars exited my account--the second one caused an overdraft fee of $28.00 which Planet Fitness denied...then after ALL of that - they refunded the $39 to her account and said OPPS but still won't admit it or refund it...

I joined Planet Fitness about a year and a half ago. I saw that they had a special price to join because it was a new facility that was opening in Tustin. It was only twenty dollars to join and was even given a cute T-shirt! What a way to get me pumped! The facility included all access to all gyms, no contract and even an unlimited access to water massage beds and tanning booths. I love how clean the gym is and how extremely friendly the staff always is.

Planet Fitness is a wonderful gym. I have tried four or five other gyms over the years. This is the best gym experience. It is open 24/7 the staff is always nice, the place is very clean and there are many machines to use. It never feels crowded, I have never had to wait to use equipment. I highly recommend Planet Fitness.

Staff very knowledgeable and friendly. Members are awesome as well. Machines are 75% new. Totally enjoy being a member. But I would like to see more weight (room) equipment, there is roughly room for 6-8 now.

Fell asleep at Planet Fitness, Ok well I broke my neck 6 years ago.. after a year and half of medications during the years of 2014-16 I would go to Planet Fitness in the early morning hours when no one was there except a few and the guys (employees) at night would give me extra time on hydro beds and coins for massage chair. I was woken up 7-8 AM by the whole squad of local P.D where I was arrested for public intox. The employee was a woman who didn't like men that much wink wink - so I guess she never liked me as I would ask for ONE extra coin when she was working. She didn't like giving me time on the hydro bed, even though I was aware of other people coming to the chair, as there are two!

Would like to see better ab equipment in all of the locations, particularly the crunch machine, and stop the loud music, as some of the locations, I do not visit because of this. Most people wear headphones these days anyway, so why have the music sooooo loud, since not all the folks may like what you are playing. On the days that food is given, so nice, but pizza really, when you are trying to help people lose weight? What about fruit, veggies, and healthful bars instead of bagels... Thanks so much.

The Gym is great, the equipment are good & plenty and I love the Atmosphere. However, some of the Staff could be a little nicer & more willing to help the customers.

Facilities, equipment and hours are different according to the neighborhood you live. This is discriminatory. I have to use different gyms to get the hours or equipment I want for the same price as someone who has all the perks and facilities.

Staff is friendly to certain members. Not a well-rounded society! Not helpful with equipment too. Thank goodness I can handle myself but others have difficulty.

I like the gym, but it needs a sauna. Always clean and no muscle heads. Could promote the personal trainers better. Machines are always cleaned and up to date. A couple more drinking water stations would be helpful.

Great price compared to other gyms, very clean environment and very nice constant staff. Great Perks as well, i.e. message chair, hydro message beds, tanning, plenty of equipment. But does not have a good training program. Does not put up with gym bullies.

I use the treadmill 3 to 4 times per week. I'm limited to building stamina since recovering from past Cancer treatments. The machines are always in top working order with the gyms procedure being that the users wipe down equipment with a disinfectant after use. I have used some of the other equipment and found all working well. The nice thing about Planet Fitness is most people are there to get or stay in shape. Not bodybuilders. I also like that the staff is not looking over your shoulder. If you need them, simply ask. Good basic gym at a low price.

I’ve been a black card member for 4 months now. Besides there being a discrepancy in the start up price as opposed to the advertisement price, I joined anyway. Since a member I have noticed certain hidden restrictions on the usage of the massage machines and also a popular weight machine that’s the only one of its kind that I like to use that’s tied up often. A lot of times this machine as well as others are often tied up by other members who prevent people from using them by leaving their personal belongings on and around the machines while they go elsewhere in the gym to workout on other machines. What’s sad about this is I finally approached personnel about the issue and nothing was done about it. One time an employee witnessed it as it happened while he was cleaning the gym equipment and did nothing about it. For whatever it’s worth, this is my continued experience 5-6 days a week at various hours of the day.

Planet Fitness is a very nice place, nice people, good trimmings, enough machines and no waiting. One on one advice and very clean place. I liked it. I am not able to go anymore, I miss it.

Clean with very friendly and helpful staff. Usually never too crowded with more than an ample variety of workout equipment. Located in a strip mall, so parking is usually available.

When someone isn't utilizing the facility and tries to cancel don't continue to bill them and say it's per the agreement. It's a racket and it needs to be regulated more. I paid 12 months and attended once in 12 months and went to cancel. And was told I owed for another month because the fee did not go through an account I'm trying to close creating multiple NSF fees. What a joke. Never again. First kicking out ** people, now overbilling us. I'll never patronize again, I can promise you that!

Have belonged to a fancy club and then to a storefront one. Planet Fitness has a number of advantages. First, it's not a see to be seen, meet up Place. You wear what you want. People focus on their workouts. Next there's enough equipment. Given, I'm there in during the work day. However, weekends aren't bad.

Planet Fitness is a great gym. The staff is friendly, the environment is nice and clean and you have plenty of equipment to utilized. It is one of the best gym investments I have ever made.

I wasn't looking for a super fancy expensive gym. At ten dollars a month, even if I skipped a few months, it wasn't a problem. Perfect for everything I need, but no pool.

I have a black card membership and regularly use the Menomonee Falls and West Bend locations. Menomonee Falls is a busier location, but still nice to hop onto a treadmill on the way home from work. I do 2-3 hour workouts closer to home in West Bend when possible. It's quieter and seems a little cleaner. I love the ease of the 24 hour schedule. It has been great for me as I was going through grad school and working about 50 hours a week. It also has been a nice quiet atmosphere to get back into fitness after going through breast cancer; chemo, radiation and 10 surgeries. I still have a lot of work ahead of me to work on areas where scar tissue restrains some of the muscles and pulls things out of alignment, but I am getting there, and I feel very comfortable in the atmosphere at Planet Fitness.

I would like the gym to have a hot tub in the bathrooms. Example one in the women's and a Separate one for the men. So it isn't threatening and is a safe place to relax sore muscles.

They could let you try the extras at least once before you decide if they are something that would work for members. It is about double the cost and they allow it once for two days. Since I have been a member a sign-up sheet with too many names, you would be there way too long to take advantage.

You go in, get your workout done and leave. Equipment repairs and shower repairs are done, but slowly (an aggravation). Otherwise, not bad at all. Price is excellent and I recommend it.

Friendly, well equipped and no judgment! Convenient location, it's a really great gym. I enjoy going there and there are all ages and shapes and sizes.

Equipment is very poorly serviced. They promote that you have access to music and TV just with headphones but more than half of the machines only work Left or Right or not at all. The other problem I have is that they promote the gym with no commitment or contract but they charge annual fees and early termination fees.

Nothing towards older people and aimed towards young people. Music too loud too. Too many people sitting around playing with the cellphones, other running their own fitness classes. Not my business but tie up machines.