Planet Fitness Reviews

The Self-paced training program is ideal for someone only casually into a training/fitness routine. The program is adapted to your strengths and weaknesses and builds on both. All this without getting hurt by overdoing it.

Love this place. My wife joined and brings me there as well. It’s always very clean. Which is important this day and age. Everyone wipes down the equipment after use. They have trainers that will help you learn each piece of equipment and how to use it to get what you are trying to do for your body results. They're always open for when I can get there on my schedule. You can’t ask for anything better. By the way it’s time for me to get there and work out. Thank you planet fitness. See you soon. I’m on my way now. Temple Texas

The staff are very knowledgeable & friendly! Customers are also willing to answer questions & help when/if needed! Very nice place to go workout at any time of day! They always have great deals available to get you in the door! Plenty of equipment to use!

It was good but the bill was just a bit much. How would you feel if you were told that can help because you get none? You too would not be happy. I had to stop find other ways to exercise and I found a few..

The issue I do have is that the area called 30 minute circle, the workers should control that’s area. We were working out following each order and folks will come in sit down play in their Cell phones and It disrupts our flow and order of workouts. This area should be enforced. And they done clean the area after each use of machines.

Planet Fitness is making it impossible for you to cancel your membership right now. I am only writing from my experience in New Jersey. All gyms were Woodard to be closed on March 16th period. Planet Fitness Normally bills on the 17th of each month. That is what I have read. That is also what is on my statement. Basically, it is obvious that they knew the gym was about to close and said, "Let's grab one more payment on the 17th period. The technology would have been available to not have grabbed that payment." They have said that they are being very nice and proactively putting everyone's membership on hold, so they don't have to deal with it.

Apparently when I signed up for a year contract a year ago they didn't mention that they would start auto billing me once that contract was over. Now I want to cancel it and they aren't taking phone calls and their website sucks and won't let me login to cancel it that way even though that's what the phone hotline says to do. Basically they are continuing to charge me with no way to stop it.

When I arrive at the gym today they were just cutting hours but 2 hours later they say temporary closed due to the Coronavirus.. Ok that’s fine.. What’s not fine is that they still charged for memberships when the club is gonna be closed and when I asked an associate about it they were really rude and said I have to check in when they reopen.

Due to the corona virus pandemic, I was advised by my physician to isolate myself at home; I am a heart attack and pneumonia survivor. One of the precautions that I was advised to take is to stop attending my gym immediately. I called my Planet Fitness in Evanston, IL to cancel my membership, and was told that I have to physically come into the club to cancel, which I reluctantly did last week. This morning, I was charged for another month's membership! I called the gym, and explained my situation to the manager - Ezra - and he refused to refund the charge! I am retired, on a low fixed budget, and need every penny. I am shocked and disappointed by Ezra's cold and irresponsible dismissal of my request, and will never join another Planet Fitness again!

Plant Fitness has had a promotion up to March 12th, but now extended it through March 16th which I'm sure is because the wasted other peoples time as they did mine. The promotion is "free enrollment" and is advertised on their site as "free membership" and "no activation fee". However, I went to the location near me to get the promotion and I was told that this month would be prorated and the following month would $40 plus the $22.99 monthly fee. So in reality, you don't pay the membership fee when you open your account like normally happens, but the next full month they will take that fee and monthly fee directly out of your account.

Planet Fitness is a total scam! When I signed up for the black card membership through the web on my phone, I remember reading 'no commitment' which meant no locked in contract. Then one day I went to cancel my membership due to a shoulder injury and they told me I would have to pay a cancellation fee because I signed up for 12 months. I asked for the copy of the contract and on the contract they had me for 12 months minimum term. I was shocked, they did a bait and switch. At this point I told them about my shoulder situation and even showed them what my doctor had diagnosed. The manager told me I still couldn't cancel but I could do a medical freeze for couple of months. So without much of a choice at the moment I agreed.

I understand having rules for safety but the rule that I disagreed with the most is allowing people who are working out to talk on the phone. A group of people I work out with consistent talk and that doesn’t create an issue...I’m on my cell phone, and working out consistently....what’s the difference. Bags take up space because you can’t sit them on the floor, even under your workout machine...No jump roping. The general manager at PF in Huntsville, AL is rude and harassed people to most. They accuse people of training others when we all workout together for support. I will take all of our memberships to another gym before I continue this mess.

I have enjoyed Planet Fitness Indianapolis, IN for these two years. I exercise regularly. I run and do general exercise. But last week I felt very sick when I was training. I received Immediately help from a gym partner, coach and manager (Max and DJ). They come to help me. I am so grateful for everything they did for me. It was more than I expected. I will give Planet Fitness and the Staff five stars. Thank you very much!

I would give negative stars if I could. Stay away from this company!!!! They will steal your money at every turn! DO NOT SIGN UP ONLINE!!!! There are a lot of places you can work out now... Pick another place or you will regret it!!!

I joined Planet Screwed-me-ness in January of 2020. I stopped going the moment it became apparent they were not concerned with the spread of the Corona Virus. I was charged for February. Then 2 days ago I went in to cancel my membership and voice my concern about he Danger of being contaminated at the facility. I was told I had to pay 39.00 membership fee. Mind you, I had only attended for 2/3 of January. Yet the clerk said, "Pay the fee or we don't cancel." I said fine. I went back today and asked to cancel and noticed they had already charged my card for the 39.00 bucks. I proceeded to demand my cancelation and voice my opinion once again about the spread of the Corona Virus. The Woman totally ignored my question. I continued to ask what they plan to do to warn or at least let the members know they could be at risk. Again she ignored my question. Once the cancelation was done, I requested a paper copy.

I had an annual contract with Planet Fitness. I called to cancel and was told I needed to go in. No heads up it had to be before the Feb 27 in order to avoid another annual membership fee being billed automatically. I also get emails all the time from Planet Fitness but they did not have the courtesy of notifying me of the upcoming annual enrollment fee the way most places who offer annual subscriptions do. When I went in to cancel the person who processed that did not tell me of the upcoming charge I would still have coming out of my bank account. I was very surprised when I saw the charge and emailed the corporate office. They said I needed to contact the local gym. The manager at the local gym says it is a corporate matter. He also said it was embedded in my contract and they had every legal right to charge me for the membership fee.

I was charged today for my annual fee. I am sure it’s in the fine print somewhere that I would be charged after my first year was up. Who really keeps track of exact dates? Anyway I called today, same day as the charge, and asked to cancel and be refunded. I have a knee injury and a surgeon's note that says I cannot work out. They do not care. I will not use one minute of that annual fee due to injury and they won’t refund anything. Not even a small part. Despite fine print, it’s just not right. They are only money hungry.

Not worth being treated like garbage! They failed to cancel an extra account that I'm paying for when I asked them to! Then they turned around and charged me an annual fee for two accounts... wiped out my checking then REFUSED to refund my account!! Like I'm just LYING or something!!! Cancelling as soon as I find another gym! If you want these guys to go into your account and take your hard earned money just willie nillie... this is your gym! I don't appreciate being called a liar. To think they needed my annual fee so badly that they're willing to lose a customer over it! I check in every day, twice a day... the other account had ZERO CHECK INS. $33 a month isn't worth being treated like garbage. You'd think they'd want to keep their customers but apparently service is no longer part of the business model. It's about dollars. So I'm taking my dollars elsewhere! I'd rather pay $50 a month and be treated with dignity.

Really awful customer service. The only people you can contact if you have any problems are the people at your location. There is no corporate customer service whatsoever. I was originally very excited to join Planet Fitness as my location was located very close to my home and the price was better than any other gyms in the area. Of course that was too good to be true. When presenting their price they listed a 10$ monthly fee with a signup fee which I paid. What I had not realized was in the fine print, which was not even clarified by the man who was signing me up, was a 39$ annual fee 2 months into signing up. When I was charged by planet fitness for 39$ 2 months into my membership I called my store thinking they made a mistake. The woman I talked to told me that I had agreed to this fee when I signed up and that there are no refunds. At this point I was really upset and I started to cry.

I being on Planet Fitness for three weeks and it is until today that they decided to say that I can't bring my daughter of 12 years old to the gym, even do I paid the black card. I know in other gyms they don't accept kids younger than 13 but nobody explain me that to me and the manager decided to send somebody else to explain that to me... They do discriminate, the girl named Rosa start talking to me like, "It is not our business if you did not know about our policy", This is the one it is in Johnson Street... The staff of the night it is extremely nice.

I joined PF and had to cancel my membership when my Mother passed away in March, 2019. I was relocating. I called the facility and spoke to a manager 2 days after she passed and they said there would be no problems and that I would be charged for the month which came out of my checking the day my Mother passed. In April and May the club continues to collect funds from my checking. I called the corporate office twice because the area franchise mgr never called. I called the club and was put on hold over and over so I drove there while on hold 15 minutes and walked in and the manager was there! They lied. I stopped Payment from r PF.

I recently was robbed, beaten, and other things. After getting out of hospital, I was sent to wrong location with no money or clothes, no phone and actively chased by very bad men. I made it back to where I needed to be, let the people at the location in Santa Ana - Edinger by Home Depot- what had happened and that I needed to clean up before kicking some butt at locations that would not help me in distress. I also had the good luck of having a woman cough directly in my face and by that time I had her cough and the old dysentery kicked in. OMG! I was ordered out of the business even though I had checked in earlier with my my membership that I had for over 2 years.

I went to two different Planet Fitness, The first one I walked into seem a little disorganized but I decided let me see how far I would get, was introduce to the young man but seem not interested in working. Had somewhat of an attitude, as he was trying to take my information which took him forever someone walked in and asked him a question so he stop helping to and put his attention to him so I grabbed my id and walked out.

If I could give Planet Fitness a negative star I would. When I signed up with Planet Fitness, I went to ask about a $10 a month and no cancellation fee promotion. The girl at the counter assured me that there will be NO CONTRACT! Well, I went to the location I set up membership with and turns out I have to pay $58 cancellation fee to to cancel a contract because it's a ** membership. Also, they took a $35 annual fee which I was told there would be none. These people will lie to you just to reel you in. When I spoke to the guy at the counter he told me that it is too bad that its the way things are and I have to pay to cancel. VERY RUDE! I work way too hard for my money to be taken away by a greedy company. I will be telling all of my friends and family about this and I will be reviewing in every place I can to warn decent people about the misleading information Planet Fitness gives in order to trick you into a contract.

You can't beat $10.00 a month in a convenient location. Unfortunately it is not $10 a month when you have to pay other additional fees of $35 a year, but still not bad. After signing for a membership and giving away your bank information and credit card they couldn't charge my bank. Luckily they were able to charge me late fees of $15 to my credit card each month. Why they couldn't charge my $10 fee to the credit card, then? They sent me a message about that with instructions to call an automated line that didn't give you the option to solve any problem or talk to someone. I requested help from the web page and the answer is to contact the Cambridge office and talk to someone.

So, I've been a member at Planet Fitness for two years now. In 2018, I changed banks and immediately gave planet fitness my new banking information. For 2 months they attempted to retrieve the monthly fee through my old account and each time they tried it incurred a $10 late fee. I addressed this with the Baton Rouge, La, Plank Road location several times; my now former home gym. I thought the matter was cleared up. So today, my 3rd time this week going to Siegen Lane location in Baton Rouge, I was denied access after paying these people $24.24 for what seemed like forever... not even the special $10 or $19 price like most people have. I was told I have to pay the balance that was not my fault. I was handled as if I'd stolen a membership card and tried to workout for free.

We have been very happy with Planet Fitness in Baton Rouge. Been a members since October 2019 and have been going regularly 4x per week when not traveling. The $10 a month membership was the best option for us. Machines are well maintained and the staff is helpful when you have questions. Locker rooms are clean. Both my wife and I are down about 15 pounds since joining. We had one of the trainers set up a program for us. As newbies we were very happy with this service. I recommend this gym to anyone. We have been very happy.

I really don’t understand. I haven’t been to the gym in 2 years and why the hell you guys keep charging my account every month and when I call your rude ** workers to ask how to cancel it I keep being told I can’t. I work too hard for my money for you to be taking it ang tellin sob story every time you guys take money out of my account????

First off, I would like to say that I foolishly had a membership with Planet Fitness for over a YEAR. Planet fitness is a left-wing company that will rob you of your money through their hidden fees. Regardless of what membership you have, they always know how to charge you up the **. To continue, if you show any hints of leaving, they flag your name in a database to alert other Planet Fitness employees and create a maze for you to leave, like giving you “the run around” and act confused on a very simple request to cancel or even transfer memberships.

While going to Planet Fitness on Caraway location in Jonesboro Arkansas numerous times and occasion as normal after work, I was told on January 20th 2020 I'm not allowed to wear boots, I was disappointed because I look forward to going to Gym without getting harassed, I'm cancelling my membership due to uncomfortable feeling that now I'm being targeted and harassed that for future reference I may be steadily targeted and harassed...

TOXIC VENTILATION SYSTEM - 20th ave, 86 St. Brooklyn, Bensonhurst P.F. Gym. AS OF 1/2020, FROM ABOUT AUGUST 2019, when walking in to the gym, the ventilation system is apparently bad. The air is heavy and hot. It’s caused by dirt, dust, mold, mildew and bacteria in the a/c system and on the evaporator coil too. When the gym opened up this location a few years ago, the air was light and breathable. It’s very hazardous for your health if you consistently breath this air into your lungs. It has been stated to be suspect cause of allergy, asthma, copped, emphysema, chronic headaches, etc.

I have been a member of this place located in Lincoln and Knotts in Buena Park, CA. Staff are very friendly and polite BUT for the past 6 years I have had complained for several dozen of times the limited TV programs that we can watch-out of the 15 Giant Screens only one is really on news/political commentary- CNN, The rest? Two on sports and 2 on Infomercials/HGTV. The annoying part is that 4 of these TV screens are only of Duplicate (double) programs.- Meaning Two Channels are playing the same program in the entire one block (there are two blocks so a total of 16-18 TV Screens are there fronting the rows of Elliptical, Treadmill Machines.

I've enjoyed the Planet Fitness Circuit for about 3 yrs now. I am enjoying the workout with a few of the same people 3-4 times a week. At first I was frustrated that the classes were held at different times daily. I've been going to other gyms many years with classes at the same time each day. I have gotten over that inconvenience for the sake of the gym being near my home. Now since the new year another inconvenience has been put upon us. Which is the decision of Planet Fitness 30 Minute Circuits to be less times each day! These classes were twice a day now the single class is once a day and some held in the evenings only. Only two classes during the week are before 2PM. Many of us are seniors so driving in the dark is not an option. We have a terrific Trainer plus the gym is kept well. I would appreciate knowing the reason for this inconvenience, thank you.

I am a member of Planet Fitness in New Rochelle NY, I got robbed once from my locker once, the person broke my locker and stole money out of my wallet, Management didn't do much, but that is besides the point. I think this place has one of the worst greeters I have ever seen. You walk in and almost never someone says hi, they are always doing something else or they are just rude by nature. Sometimes I even see managers on front and they don't even say hello, so if managers do that, then what do you expect from other employees.

Planet Fitness took money off my card. I went up their A manger named Grag. Said he was going to refund my money and it would be back on my card within 10 days and that was almost 2 months ago. I keep calling them and they keep putting me off like it was a couple of dollars they stoled off my card. No it was over a 150 they took off my card and I have never signed up or use their services and need my money back. I am a single mom of 3 on disability and they took my money and lied when they said they was going to refund it.

On Dec 30th, my wallet and case from AirPods was stolen at PF at Boerum Place. Managers refusing to watch cameras, investigate and take actions. I am working out at this location from Dec 2018, I like this GYM, but this situation is now making me very stressful, I don't feel safe.

If I could give zero stars, I would. Turns out Planet Fitness does not support Emergency Medical Service workers (paramedics). According to them, paramedics don't contribute to the city! Police and fire get free memberships, and even though in my province (Manitoba, Canada) fire and paramedics are in the same organization (WFPS), Planet Fitness is discriminating against one group of people in that organization. How dare you! Paramedics do the most for the city. An absolute joke!

If you're going to join this gym in Honolulu, keep in mind that when you cancel, it may not be smooth sailing. My husband cancelled his membership and was charged a buyout fee. AFter that, they continued to withdraw membership dues each month, even 4 months later. (I did not check my account sooner as I've never had this experience prior). Our request for a reimbursement was only responded to with a cancellation form and no responses to our request for 4 months of dues. I guess the employee who charged the buyout fee forgot to complete the cancellation form. CAN WE FILE A POLICE REPORT FOR THEFT OR BANK FRAUD?

The gym itself was lackluster. It was only $10 a month but very limited equipment. The real problem came when I try to cancel. The day that I canceled my accounts Planet Fitness authorized a $40 withdraw. A week later they authorized a $10 withdrawal. And a few days later, again a $10 withdrawal. I have now cancelled with them three times and had to ultimately go to my bank and block them from making with drawers. I spoke with Caleb L. at my gym in Denver Colorado who told me that the real problem was that I just didn't pay close enough attention to my finances. I would recommend against anybody joining this gym. There are plenty of fitness centers within the same price range that have a national customer service department that you can get ahold of, unlike planet fitness, and has a decent selection of weights, unlike planet fitness.

I became a member in Dec of 2018. Made a down payment for the black card. I started a new job in January and just so happened to be working 60 to 70 hours a week. I haven't been able to go work out. Paid a yearly fee in Feb and have been charged every month for almost a year and have never walked into the facility. Tried to make sure I didn't have money in my account for them to withdrawal so they continue to try. Then when they get thru they take monthly fees plus 15 bucks for late fees. Can't cancel online (set it up online though). Can't call and cancel. They say you have to come in to cancel. I work 530am to 8 or 9pm 5 to 6 days a week. I totally think it's unfair to continue to charge someone who has never used the facility at all. Called today to talk to the GM at the Green Bay Wis facility and he said nothing they can do and while I was talking he hung up on me. Very professional.

We sat down with a rep to get the skinny on costs and how payments are made. Besides having my name, address, DOB, and credit card account, they want access to our personal bank account and pin #, so they can, and will, pull funds from it if they can't get it from my credit card. They justify this in case my credit card expires. Really?? No other institution has the gall to expect unfettered access to a person's bank account, especially in this day in age where hacking into this kind of data is more common than not. It's unbelievable anyone is so naive as to allow them - or anyone - access to this kind information. And if you decide to cancel, be prepared for a hassle.

I have a valid Credit Card. A Credit Card is legal tender. They will not allow me to join without giving out my personal bank account numbers. You do not ever give out your bank account information. It is almost impossible to get a payment stopped once you give a company authorization to your personal bank account. I'll take my business elsewhere.

I've been in the gym game for over 30 years becoming a trainer, etc. A while back, I was doing my gym thing in a facility and planned out my next machine not occupied almost 5 mins. While in the middle of my sets, another member arrived claiming "not being done". She did not tolerate "mixing sets" as many do with multiple users on the same device. I continued ignoring her comments and allowing breaks for her to complete her work as well. As I spun around to collect my gear and move on, she stuck her hand out as some kind of means of stopping my action.

When I signed up last November, I was assured that the membership does not automatically renew, which was the only reason I signed up. Like most people who sign up, I went there about 3 times. Recently I saw a $41 charge on my checking account for Planet Fitness. I called to a ask about it & was told it was the annual membership fee. The woman explained that they do not automatically renew, but you have to cancel it with a CERTIFIED LETTER or they KEEP CHARGING YOU! What's the difference? I was told there is no way to get my money back. What a rip off! How many ways can you twist words to screw people! I guess it is a good place if you want to get fat eating free pizza & bagels, but not good for much else.

I've been a member of Planet Fitness Holland, Mi. for several years. I've always just done "my usual" routine which consisted of the Elliptical machine, Arc Climber, and the Treadmill. I did free weights and ab work but never considered taking "classes" there. I'd observed Maddie run classes a few times and was impressed so I decided to get out of my comfort zone and talk to her. I'm so glad I did.

The Shelbyville Planet Fitness is clean friendly and plenty of equipment. I am new to the whole gym experience and they are all very helpful. Love going to the gym and I am looking forward to better health.

I recently went to the Frederick, Md. Planet Fitness to get week membership to try the gym. They told me my only option was to pay 39.00 dues for a month. No matter the tv hype Planet Fitness is no different than any other gym, take advantage of the member at every opportunity rather than provide exemplary customer service.

When my wife and I first signed up for a membership at Planet Fitness a couple of weeks ago things seemed to go well. With the minor inconvenience of people hogging up the machines while they spend 15 to 20 minutes tapping away on their phone while sitting there not working out. That was until, out of the blue the staff member running the front counter told me that they need a photo of me in their computer. I asked him why and he said that it is so they know that we are not lending our membership cards out to other people.' To which I replied that they can verify who I am by my Drivers license and that I was not comfortable with my photo being in their computer.

I joined Planet Fitness in September of 2018. I haven't been going, due to work, pregnancy and a dislike for the gym itself. On my 'contract', it states that my monthly cost is 21.99 until cancellation. I'm charged 23.60 a month, which is not a huge deal to me. But on top of that 23.60, I'm charged 33.60 each month for 'fees', which does not make any sense to me seeing as a 10$ late fee would be taken out if a payment didn't go through (also on my 'contract'). I am redoing my finances due to a new pregnancy and have only just noticed this overcharge.

I've been a member for over three years. I brought my son in to add a membership last night. They asked for a routing number which I couldn't provide since I pay with a credit card. The woman refused to elaborate and insisted that she needed a routing number to proceed (not even an account number). I was very confused as to why I suddenly needed a routing number. I said "I have half a mind to cancel my membership". She then walked over to the computer, asked my name, and took it upon herself to cancel my membership without me asking her to do this.

I have a membership with Planet Fitness in Valparaiso, Indiana. I have been trying to cancel my membership for over a month. I finally went in to the gym and spoke to Assistant Manager Tony and he refused to cancel the membership until I pay past due fees (20). I have been with this gym for 2 years and have not used the gym once. How can a gym legally refuse to cancel a membership and continue to charge fees when a person has requested to cancel? This can't be legal!!!

I joined Planet Fitness back in probably 2016. Also in 2016 I terminated my membership and I believe I paid a $50 membership cancellation but periodically they still continue to take $22 to $25 out of my account and I continue to call them and complain about it and they tell me I haven’t canceled my membership when I’ve probably called them at least four times telling them that I did go and paid a $50 cancellation fee and canceled my membership. I travel too much for my job and never had an opportunity or the luxury to go to a gym.

I actually loves working out at the Planet Fitness, HOWEVER when it came to me having to cancel because I moved out of state they gave me bad information & charged my account for 3 months while I tried to figure it out myself. I used to live in MI & when I moved to TN & called to cancel multiple times they told me I needed to go in to a location & cancel, however they did not tell me it had to be my home location. So after dragging my four children into a location near me & them telling me there was nothing they could do for me, I then emailed customer service which then emailed telling me they couldn't help me & that I needed to call my home location.

I joined the gym in August of 2019. When I signed I needed some training on the machines as in their advertisements. I was informed that the UTICA facility did not have trainers yet. They were in the process of hiring. I attended for 2 months, and still no trainers. Because of this, I cancelled my membership in October of 2019. I was told one more month would be charged. I was fine with that. But when I looked on my bank statement, another $39 was charged for annual maintenance. It was in the contract I was told. I was not informed of that at signing. I asked for it to be waived since I was only there 3 months.. I was told it was in the contract and no provision would be given. BAD experience at this facility, I would try another location and get all terms told to you up front! R. **

Visited the Planet Fitness in Broken Arrow and had a terrible experience! During my lift (I lift to muscle failure), a weight slipped and a very loud and obnoxious alarm went off and it felt as if the entire gym was staring at me like some animal!

I signed up with them, planning to save a bundle over another facility that charged more. Since Sept, the showers have been shut off for 8-10 hours on various days. No warnings were given. Just show up and "Nope, no shower for you". I have paid the monthly fees and the yearly fee. Now, 10/16/2019 they have shut down the showers for two weeks. Refunds? You kidding right? I called the manager, she never once offered a refund, but I could drive 12 miles and hit the other facility. That costs me more gas wise. Now I see the grass isn't greener. I am stuck till next year. Be warned, be diligent in your search, their offers aren't as honest as they seem to be.

In the five days that I have been a member of this club, they have cut the lock off of my locker and removed all of my personal property from inside the locker three times. I was informed when I joined that members were allowed to leave possessions in the locker for up to 24 hours. That is obviously not true. I don't know what makes them think they have the right to steal people's property, but apparently they do. I filed the complaint with their corporate headquarters and they did nothing about it. I highly advise anyone considering joining this club to look elsewhere!

Sister is visiting from FLA. We both have been members for 5 years. I go everyday. She has a white card. They ** won’t waive the $5.00 fee for her months visit here. If there was an Edge closer to my house I would join that club. The asst. manager is a **. She could of waived fee. I could see if I was not a constant person there but there. The manager about 1 years ago did waive fee. Why not this B. I hate Planet Fitness in Derby, CT.

I received a coupon in mail. I went down to check out ended up signing up. I was told after I signed up that I didn’t pay for extra service so I need to figure out how to use equipment myself. I am elderly and on fixed income. I couldn’t afford more. He also informed me that I could cancel any time, as long as I wrote letter and informed them within 7 days prior to my monthly fee being taken out. I went to cancel today and they informed me I signed a contract. They had me sign so they could take out of my account on a monthly basis as long as I stayed and used. They are a very dishonest franchise please don’t sign up.

I have been going to this Planet Fitness for some time now. The morning staff comprised of Brian, Marissa and Mariah are very polite, accommodating and professional. I have nothing but positive accolades to describe their courteous and distinguished manner of which they display on a daily basis.

Planet Fitness has the most inexperienced trainers and the ones that are there are very young and inexperienced and act like teenagers. The customer service is the worst. As soon as they find out you’re not happy they get even more rude.

This company are a bunch of thieves! I joined this club thinking it was a good place. When I wanted to cancel, I went online to look for a customer service number and tells you nothing of how to cancel! I been trying for a week now! I finally was told I had to go in to cancel, WTF!!! So I went in to cancel to find out they cant cancel until you pay the balance! WTF, I have been trying for a week now, I'm not paying another month. Their policy states on the $21.00 package CANCEL ANYTIME!!! In addition to this, they are attempting over and over again to charge my account without my permission! This is illegal!

I went to join the Planet Fitness today and was told that I could not pay via credit card, cash or check. The only form of payment they will accept is by you providing your account and routing numbers to your checking account, so they can go in each month and withdraw money from your account. Now, I know some people find that a convenience, but I'm not at all comfortable with people going in and withdrawing from my checking at all. I'm fine with them charging my credit card because credit cards are fully insured; the same is not true with your checking account. I'm not 100% sure if this is a Planet Fitness national policy or just an independent company that owns a number of franchises policy.

Canceling a month-to-month contract should be a lot easier than they made it. First of all their website is useless and you basically have to go to your "home" center to do ANYTHING. So I go in to the center and cancel on the 16th of the month thinking I did it on time since I get billed on the 17th. I asked the employee if I had any other dues or will I be charged. He says no, and gives me a document saying that my last billable payment was the previous month. The next day I see a charge from none other than Planet Fitness, and I'm dumbfounded.

I used the gym very seldom and went to cancel. Then I was told of a $10 late fee, because my credit card didn't go through (never told that by my credit card company and they won't cancel it until it is paid. Sorry, I'm not paying. For $10 bucks, they lost my business forever, and as many people as I can tell, I will. P.S. This is the 3rd time in 3 years I signup up with them, paid the yearly fee, and the 1st time this has ever happened. Bye greedy, money hungry unethical fitness people.

I had a minor concern about placement of floor mats at the Iowa City Planet Fitness location. I spoke to the manager about it and she immediately addressed the problem that both of us agreed on and had a smile on her face the entire time. I love Planet Fitness and their staff.

I notice on my Credit Card that my bill was being overcharge, I called Planet Fitness in Brooklyn on Flatbush to ask about the charges, they referred me to call ABC Finance. I called ABC Finance and the referred me back to PF. I called them back and told them that ABC Finance, informed me that the don't deal with payments, that's when I received helped. I asked the young man about my billing and I was annoyed about the back and forth, and so was the worker. I explained my situation and told him that I will just cancel my membership, he informed me that I need to come in to cancel.

I had joined Planet Fitness online for the black card. I never used and went in to cancel membership. The guy at the front desk proceeds to tell that I cannot cancel because I am on a 12 month commitment. I told him I never agreed to that, didn't even know PF had 12 memberships. PF is now for no commitment, cancel anytime says so on website and commercials. He then proceed to tell me that I can buy out membership for $58. I will absolutely not pay them a cent more. I will reporting them to the Better Business Bureau and making it know on social media that they are cheating, conning customers to 12 month commitments and apparently even in person according to reviews.

I moved to a city about 4 hours away. I mistakenly thought there was a Planet Fitness in the new city but it was another gym similarly named. I contacted Planet Fitness and was told I had to go in person. I wasn't going to drive 4 hours away so I was told to mail a letter of cancellation. I bought a stamp (I never mail anything!) and mailed them this letter along with my key tab thingie. Still got charged. I contacted them again and was told to do it certified mail this time and in the interim was charged an additional $39 fee ON top of the monthly fee. So ridiculous. I am now spending more money to get this stupid certified letter and sending it today. I cannot believe that for out of town members, we are not allowed to cancel by email, fax or phone. Money grabbing company!

I love going to Planet Fitness but the music is horrible! It is very young group music. Someone got the classic rock music in my Planet Fitness but now it is back to that music that is catered to only young ones. PLEASE GET THE CLASSIC ROCK PUT BACK IN THIS PLANET FITNESS. I am not the only one that wants this. There is a lot of us! If not I just might have to go to one of the other 5 gyms in town. Music makes a big difference in your workout. PLEASE PLEASE TAKE CARE OF THIS!!

Without my knowledge, I was charged every month for 2 years for a membership in Rhode Island after moving to California. After discovering they were charging me monthly, I called to cancel. They said I needed to write a letter to cancel and send it through certified mail. After sending the cancellation letter and them saying they received it, I noticed I was still being charged 2 months after I sent in the letter. I called to ask what was going on and they said I had late fees that were due of $45.00. Haven't I been charged enough? Apparently not. They refused to waive the fee even though they knew that I had been giving them way more money than that for a service that I didn't even have access to for 2 years. This gym doesn't care about their customers. I consider this place to be a scam.

Corporate chose to get rid of sanitizer. I think that’s so wrong they don't understand there are a lot of people that don’t wipe machines down. I’m here 5 days a week and pay my membership and they can’t provide sanitizer. Also people sweat and spit on these machines.

It was ok at first until I realized they're money hungry overdrafting my account. I had the money at first then my wages started getting garnished. So I simply asked could they put a freeze on the account just for a couple months until I have the money because you are overdrafting my account. When I was going to come back to Planet Fitness I will not. Instead of helping me he said no and told me I have to pay to get it cancel. I said I just want to freeze it not cancel it. He said, "Well you need a doctor's note." Whaaaattt. A doctor's note like school or work. Are you serious. I said, "So you just going to keep overdrafting my account." He said yes. Right then I knew I wasn't coming back. How rude. They seem like a good plan but if you might have hard times ahead don't go. To them they're not going to help you unless you pay them and will tell you to your face so once they get you they got you.

Well going to a court case I needed to get video camera of me being stalked at Planet Fitness. I talked to the owner of Planet Fitness company who said to file police report I did and never got the video. I later went back and went to the manager who was a new manager. Since that time we have had a good working relationship. This manager is the right manager for the job. As of July 2019 the manager and White Lane Bakersfield is very good at her job and is very kind. Another employee by the name Angel does a great job down there. I know she knows her job very well and she is very kind. I would highly recommend Planet Fitness. A bad experience that has since then corrected. I never got the video needed for a court of law even though I won that case in a court of law. It was still hard on me because that ex girlfriend lied to get me in trouble. I am more than satisfied with their services now from Planet Fitness.

Forgot my headset on work out bench for 8 minutes - gone. I ask for cameras footage, filed a police report - they told them all cameras are broken. So I called to get Planet Fitness to pay for the because they have security cameras - not my fault they are broken. So if someone get sexually assaulted or hurt it owner fault your cameras are broken. So I'm filling a lawsuit in small claim court.

I went to the Planet Fitness in San Antonio, TX (Gen McMullen location) and inquired about the gym's policies on the use of the hair salon for members. I had specific questions and Karla was very knowledgeable and friendly. She not only answered all my questions, but she clearly conveyed Planet Fitness' policy on hair salon use and appointments. I was very impressed with her professionalism and customer friendly attitude. She deserves recognition for her knowledge of PF's policies and her customer service professionalism!

Decent place to work out, clean facilities, good equipment. Unfortunately the staff, although most are decent, sent me away TWICE when I tried to cancel my membership! Claiming a manager must be present in order to cancel so I stopped in and was told since I didn't cancel a WEEK ahead of time I would still be charged for the month! Excuse me. I attempted to cancel 2 months in a row! I work 2 jobs so it's difficult for me to find time during the day, when a manager is present, to stop in! So if you wish to cancel, be prepared, they still want to take your money for services you won't be receiving!

Even though I'm a member, and a little disappointed in their highest weights on the curl bar being 60lbs., I'm more disappointed in the atmosphere. This is supposed to be a judgement free environment, but I am NOT convinced. Every time I enter the 30 minute workout room with people who're already in there they immediately leave the room within 5 minutes of my arrival. This has happened every time. The women PF members are even more inhospitable. They appear to hate when men come around because they move away every time a man comes around to workout. Members there aren't friendly at all except the PF desk employees who greet you when you walk in the front door.

Planet Fitness in Canton, Michigan is an awesome gym to go do your workout, very clean, nice place! I’ve been a member of Vic Tanny and Bally and many other gyms over the years, and this is by far the best deal I’ve ever seen! The staff is very pleasant and courteous and helpful!! All the equipment is very well maintained and gets the job done. I love their mantra, JUDGEMENT FREE ZONE where you don’t feel like you are there to impress anyone! The gym is to do your workout, period! Love, love, love the massage beds, chairs, tanning booth, and other perks for the black card membership (additional minimal cost)!! I gotta say I’m so impressed and pleased with the whole package and look forward to doing my workout at Planet Fitness, Canton, Michigan!

While it says on the advertisement only $1 down and first month free, it's a lie. Will end up costing me $32 for the first month. I tried calling them for an explanation and they were extremely rude. Just my 2 cents.

I my home gym TVs are turned to channels I believe ladies would like Bravo 4/women tennis channel/cooking shows. I mean who wants to look at food while trying to lose weight. I have asked many times including a district manager. Maybe FX or a movie channel something to keep your interest. I asked again a couple days ago and they said they could not they have their list, and the next day we have a cartoon channel added so kids sitting in the waiting area can be entertained. I have no problem with that, but it's not on the list either. I feel like I am a **.

First off is misleading advertising $10 a month prices to get people interested, then selling them on a contract for a year with more fees on top of it. Read the fine print on that one. My second major complaint is the difficulty to cancel your membership and early termination fees. This company has a network that allows you to access any gym in the country with their black card membership, but you have to cancel from your home location, or send a certified letter so that they have a signature on file.

Planet Fitness located at 8150 SW Freeway Houston, Texas engaging embarrassing, harassment, financial fraud, false and misleading information. On 7/7/2019, a ** customer proceeded to be a guest. When coming out of the business (operated by Hispanic staff) concluded to call ** customer in front of many customers "LIAR". Then Hispanic agent proceeded to harass customer by bring out her personal cell phone recording ** customer that she harassed and intimidated customer to sign up for service. ** customer gave into the intimidation because the embarrassment surrounding other customers. Agent signed ** customer up by asking for ID, checking, and debit card. Agent said that $36.00 would be taken out on the 17th and $42.00 on the first of Sept 2019. Agent stated email will contain contract.

I had a car accident 8 months ago, it has left me crippled. I have contacted Planet Fitness in Farmers Branch Texas a dozen times explaining that I could not physically get there or the post office to cancel my membership but I am still being charged. They now want my medical records!!!! I would never release my medical information to anyone!!!! They are stealing money from a cripple woman!!!! Please think twice!!!

I cancel my membership on the start of the annual year. They charge me $39 annual fee. But didn't give me refund on annual fee even if I am not going to gym that whole year. I feel cheated. This happen in Planet Fitness located in intersection of Taylor and Loch Raven Blvd.

I'm going straight to the point. Denise was the employee that wrongly handled my situation and asked me to leave the gym after a ** man that came to workout and was trying to use my own equipment I was using and I asked him not to use my workout bench and dumbbells, immediately I said that to him. He charged in my face and told me to ** off and called me the ** word and started moving all of my equipment back on the racks like he owned the gym. So I do what a gentle man would do. I called Denise who is an employee of that location to calm the situation with this guy and here she came. I explained to her what exactly happened and instead of her to ask the other guy that was trying to fight with me she never asked him or even talk to him because he's **.

Fair warning-I was happy enough with the gym because it was a good enough value that one could overlook any minor faults in the staff or hygiene... But then I tried to cancel! When I called to say that I moved and want to cancel they said they would not cancel my membership (except in person). I asked what happens if I just cancel payments, and they said they would keep collecting and send it to collections. They make you send a certified letter with a bunch of specific information. This hardly seems legal. What a disappointing end to an otherwise decent business relationship!

Ir phones. Or someone chooses to take over a Smith machine with their $10 membership for an entire hour, doing their Instagram regimen while others have to wait to get in. The normal code is to let someone else in on the machine while the other person rests. I think PF should charge an additional renter's fee for people who feel like they want to exclusively own equipment and cannot share as they are demonstrating an entire series of YouTube videos - For those who want to showcase in peace, sell them a VIP room - just for them, so they can do their thing undisturbed.

I was visiting Georgia to help my elderly parents and was told I could sign up for one month- no extra charges and could cancel at anytime. That was a complete lie. I got charged $39 for annual membership- the staff did not inform me about and when you ask- did you read the contract?!?! Really?!!! Representative just fails to inform you about- so I eat that fee- then told I could cancel at anytime? Lies again. I call from my home state and they inform me I have to be present in Georgia to cancel or send a certified letter so send letter in March and I have to eat another month charge then still in MAY I’m getting charged.

I have been a member of the Elizabeth club since it opened. The club is well maintained and clean. They have added more equipment which eliminates the wait to use equipment. The manager and staff do a great job keeping the club clean, especially the bathrooms. The club has a variety of equipment from cardio to free weights. I would recommend this club.

Samuelle the front desk worker rudely screamed and yelled at me while I was trying to cancel my membership. I did nothing wrong other than come in to cancel and he was in some mood and whatever it was something triggered him to loudly scream and threaten me! How dare he speak to me in this manner! My son and others witnessed this from him. I will be suing him and your company for harassment!!! This took place - 6/20/2019 10:30pm.

Do not join Planet Fitness. It is a complete rip off! When it was time to cancel hit with a huge cancellation fee. At no time did we agree to a year long commitment. Save your money. DO NOT GO TO Planet Fitness!!

After my 12 month contract agreement expired, Planet Fitness tried to charge my bank account for monthly reoccurring fees and annual fee without my authorization. I contacted my bank and had a block placed on Planet Fitness from attempting this again. I reached out to management numerous times and they have never called me back after 2 months of trying to resolve this issue. I filed a BBB complaint and they sent me a collection email the following day. Do not join or get involved with Planet Fitness in any way. Additionally, members are nasty. They do not wipe down their machines after use. Management is aware of this fact yet staff will not address members who violate this health concern. I DO NOT WANT STAPH.

I will admit, the gym is clean and they had what I needed. But the management is robotic, and each time I talked to them about issues that came up, the response was akin to "You're SOL, it's all in the contract". For a gym that totes being for the people, I was really let down. For example I went to quit (it's in the city next to mine and I can’t commit to the 40 minute drive anymore), and they said I had to pay the annual fee and the next months payment, ‘cause I could only quit in person, and only had till the end of the day to meet their unreasonable timing restrictions. They also have no customer service it seems, so I’m stuck talking to the useless robots at my location. Thanks for nothing. :(

Tried to speak to a manager several times and left messages regarding a late fee that was charged to my account. Late fee because of an error that the gym made setting up the account. Never got a call back, was told that the manager would be there at a certain time, went to the facility. And of course no manager was available. Was given his cellphone number, and still not response. Canceled my membership. They should be retrained on customer service!!

I went to a grand opening in Lumberton NC decided to try out PF, was given the typical sales pitch decided to try it out. Well the one thing they forgot to tell you is when you sign up you're under a 12 month contract and even if you use membership within the 1st 72 hours you can cancel but you will be charged even though the contract says you have the right to cancel in 72 hours. When I went physically to gym to cancel I then was informed that now they want to charge a 58.00 buyout fee. What? You're kidding right? Managers only work M-F at this location seriously, and when a non trained employee contacted the manager I then was told mgr. said I would still be charged the buyout fee. I THINK NOT!!!! So now I will contact my bank and put a stop payment on all transactions current and future from this NON TRUTHFUL DISCLOSURE of a company.

Do not enter into any kind of membership with this company. I am moving to another state and have been give the worst runaround by this junk company. I am tried to cancel my membership for a full week only to have roadblock after roadblock. Finally, I was able to get my membership cancelled a week later only to find it was within the seven day billing cycle for yearly fees and was charged $50. So I’m paying for a year's maintenance for a company I no longer belong to. And instead doing the right thing and refunding money to a loyal customer of three years, they are keeping my money. They are thieves and crooks, totally unwilling to help their customers.

I was told by a worker that I reminded her of a family member and that she noticed the way I worked out. She advised me to not pay attention to anything someone else says. I responded that this is a judgement free zone right? Her response was that it's supposed to be but it's not. I said if that's the case it should be reported to management. She told me that it is management that the comments are normally told to. I let the matter go, but today I experienced it for myself. Where one well liked customer had a derogatory remark about someone and made it to the the manager and another employee, and they all did nothing but laugh. I know that this is human nature. I know no one is perfect. But their business motto is built on a lie, and if the company heads don't realize it someone should tell them.

When diagnosed with cancer and having to undergo surgery and radiation treatment I contacted P.F. to put a medical hold on my account. This was not done after speaking to (3), yes, three individuals assured it would be and monthly fees were, of course, continually taken from my account. With being ill and unable to do very much including work for three months, I didn’t pay attention until I noticed that they kept trying multiple withdraws from my acct overdrawing it. I was charged late fees in addition to the monthly fees. This could have all been avoided if they put the acct on hold as I was assured in the first place. I mean, who lies they have cancer!

This location outside of Sedona in Cottonwood just opened in January. Very clean, 24 hrs, great deals and perks; I am shocked to no return what other gyms on the same street in the area charge! I totaled up what it costed me to join (1 dollar when it opened!), plus 42 annual fee, plus membership, and literally what I’d pay to join the other place and the first month is more than an entire year at PF!!!! WOW and what is even more astounding is that this gym is way cleaner and nicer than the other gym that charges almost 50 a month, with a contract, and expensive join fees. Even at the upgraded cost at PF it’s still remarkably less than their monthly fees. Plus worse equipment over there! Who can beat this? Probably no one. Good Job Planet Fitness. A plus!

Every location I have been to has been awful. The staff doesn't know what they are doing or what they are talking about. Management is unorganized. Corporate is absolutely no help when calling to complain. I was given false information from two stores FIVE different times. I was told I don't exist in their system but they continued to charge me monthly. When I did cancel it, I filled out the information but they said they would have to get a manager to do it the next day. I called two days later after receiving no confirmation, only for the manager to tell me it was taken care of. I use my credit card for everything so when I finally checked my bank account they were STILL CHARGING ME.

Stay away from this place in my opinion. The customer service is horrific both at the Lakeside location (Lychelle **- manager) and Corporate. Planet is crazy if they think I'm going to pay for a service then be denied access to the facility. I signed up on May 17th 2019 and have been denied access ever since because there was a problem (alleged) with my payment method. The payment went through fine with a late fee of $15 which Planet refuses to waive. There should never be a late fee with auto debit. So obviously there was no problem with my payment method as Planet claims. This is a scheme.

If you have done any reviewing of Planet Fitness, hopefully it was evident that you need to physically go cancel your membership or send a certified letter to your "home location." That should be enough of a red flag there. But just case you think you are willing to do that and take that risk know this. They charge a yearly fee on your membership, on top of charging you monthly. Well if you don't cancel in time of that yearly fee, they will still charge you that yearly fee! Isn't that great! It's not. Just do yourself a favor and do not join this gym. I REPEAT, DON'T DO IT!

My experience to visit the facility was horrible and I would NEVER EVER become a member. This was the Planet Fitness at 3200 Pennsylvania Ave. SE Washington DC. I went for a tour and the representative asked me for A LOT of personal information such as to see my drivers license which he typed all of the my info into their system for a profile; also my email address, phone number and also to stand in front of a camera to for a photo and I would have also had to sign a waiver. This is all before I could even take a tour of the facility. I was waiting for him to say next “bend over and cough....”

Absolutely no leniency when it comes to cancelling a membership. My annual membership renews on the the 1st of June and I cancelled on May 28th. Apparently the club requires notification by the 25th of May to avoid being charged. The manager on site would not budge nor would she provide any contact to escalate the issue. Apparently taking $31 was more important that doing the right thing. I will not re-join this franchise ever again and will encourage others to avoid it as well.

I was assuming that that the 'start up fee' and 'annual membership fee' were the same thing. So I just joined thinking the $50.09 Start Up Fee I was charged was also covering the first year's Annual Fee. That was a totally wrong! I'm now seeing I'll be billed the $39 Annual Fee in about a month. So total cost for one year is $50 + 39 + (12 * 10) = $209. That is more like $17 a month. Rotten trick they played on me. I was misled about how these fees work. If this was an more honorable and upfront organization then I would have seen it spelled out in big bold font that the cost for the first year would be $209. Sigh... I was tricked. The membership contract is in EXTREMELY small print. You need a magnifying glass to read it! Very few people will have the patience or willingness to read through it. I think it’s designed to prevent you from fully realizing what you’ve signed up for.

The Planet Fitness in Corsicana Texas needs to get with the program. They need a computer system to let you check in to do the massage beds and chairs. All they have are clipboards with sign in papers. Well myself and a friend signed up to both do the massage beds. We both wrote down a time 6:45 pm. Well we were sitting on the couch waiting and never had our turn. So I asked about the purpose of selecting a time and they really couldn’t answer me with a real answer. Then come to find out a guy who didn’t even have a black card membership was the one who took up one of the beds. Then when I did get to go I didn’t even get my full ten min in the bed. I think they did it on purpose because I was mad and pitching a fit.

I got charged on my mothers card and I never gave it. I had my IBC account and I've been calling for my refund cuz that was bill money and they told me to call back within the hr and I did but to my surprise ** told me her manager just walked out. I cant stand being lied to. Never go to the one in 400 W Calton Rd, Laredo TX 78041. I cancelled my membership and was told I was good to go and they kept charging me to the point my IBC account was at a negative -198.99!!!! If they dont get me my money I just plan to sue them!!!! Not worth the time.

I came back in Feb/19 to update my card information and they did the process and they said everything was fine. And then from APRIL and May they been charging me late fees for the location staff fault. I never received a apology from them nor, "I understand. Let see what I can do." Worst customer service ever.

Been a PAYING member for 2-1/2 years and beyond frustrated. The “teens for free” is a good idea, but the implementation is all wrong. It should be during specific hours because let me tell you, most of them are VERY inconsiderate and stay 3 teens to a machine - talking, texting and not even working out. Not fair what-so-ever to long term paying members who care and want to workout. Canceling membership ASAP.

I’ve been going to the Peekskill gym for 15 years. The air conditioning is never working. I complained in the survey. They canceled my membership. I am devastated. I can’t over constructive criticism??

Updated on 05/15/2019: I wrote a review earlier today about having problems with the Conway, AR Planet Fitness not canceling my membership after I have repeatedly requested it to be cancelled both via phone and in person. I called the corporate headquarters in Hampton, NH and they gave me the run around. Said that each Planet Fitness is independently owned and they could not help me, that I would have to deal with Conway Planet Fitness and that they are not responsible for their (Conway) policies or their staff or management’s actions.

I just Left this place and they tried to tell me that I needed two forms of payment. I have never heard of anything like this in my life, I am so glad that I came to this place to read the reviews and then they proceeded to tell me that if I didn’t have two forms of payment for my first down payment that I could not join the gym. Now I see why by reading these reviews. I am so glad that I did not join this gym. They are a rip off. These people are really trying to ruin people’s life.

They are total harrassing and throwing a 65 year old out before she's done showering cuz my daughter left to go to the store but she was having car trouble and couldn't come back cuz their policy is which stinks that her guest which I am her mother. She my daughter has to be there while I'm showering that is so ridiculous... I'm putting their name out to every newspaper out there. No one will go to them...only Lakeworth and Forest Hill gym harrassed a 65 year old...that's disgusting. I couldnt finish showering or they would call police on me.. I'm reporting them all the way... Rude gym both...

I joined Planet Fitness in October 2018. I frequent the one in Columbus, GA on Manchester Expressway. They have plenty of machines so wait times are minimal to nonexistent. My only complaint is the music. They tend to play rap and hip hop music with lyrics that are demeaning to women or just offensive. It seems like they would play music more pleasing to their customers many of which seem to over 45-50 years old. I have spoken to several members close to my age and they dislike the music as well. I have also mentioned this to the employees. I believe the employees there play what they like rather than focusing on their customers and what they would like to hear.

This horrific incident occurred Friday, April 12th, 2019 at the 25 Broadway (Wall St) location approximately 2:05 pm. After my workout, I came to the locker room to shower before I returned to work. Once I placed my soiled clothes in my bag I closed my locker and immediately realized that I forgot my key on the top shelf. There was a young woman who was leaving the locker room who I stopped and asked to have someone come downstairs to cut my lock. I took a quick shower and waited near my locker for assistance. The young lady returned, said she explained to the man (**) at the front desk that I needed help and didn't have clothes on. He told her that I needed to complete the paperwork upstairs and the front desk and get the clippers (plain site of people on the street and those checking in).

BEWARE! If you are thinking this is an affordable way to get fit you would be 100% wrong. Planet Fitness is a SCAM! Not only did they sucker me into a 12 month membership and then when I tried to cancel they tried to say I could NOT DO SO without paying 13 months and another annual fee, but the gym facilities are DISGUSTING. They do not have adequate cleaning supplies and the entire place reeks of month-old sweat.

This is the worst gym ever! NO STARS BUT I HAD TO LEAVE 1. I told the lady at reception to cancel my membership because it reached a year. She told me 'it will not be a problem...' and scribbled my details on a paper A4. I finished my work out and left. I'm a student and the harsh reality is 4 months later Attorneys send me an SMS that I owed interest and fees! I don't work since my studies are full time and I called them back and they actually noted my call on their system. So why now in April I get another SMS!! Idiots! According to law, I am not responsible for all this money and they will not see a cent from me! No permission = no money! I wonder if the CEO in the USA knows what the people in SA are doing to harm his business!! Centurion Gate Business Park, The Gate Shopping Centre, Cnr Akkerboom and John Vorster Dr, Centurion, 7440.

When I joined, was told it was a “low-income medical office.” Continually hit-up for money and harassed. The staff is uninformed on anything other than checking a person in. Impossible to get out of the month-to-month membership. I paid an “early termination” fee and I am still being charged a monthly membership fee even after all of their requirements to cancel were met. Awful experience.

Joined the Harlem location in February 22. It hadn't been 2 months and they took money out of my account literally 9 times. Every other week I was being charged different amounts 38$, 55$ 37$. Yet my monthly bill was paid AND the yearly fee!!! So WHY was I being charged every other week. I went to my bank. Filled out a form for fraudulent activities which the bank person did agree was suspicious activity! I had to put a stop from them going into my account. Then trying to speak to a manager in person was impossible!!! It's so sad because I enjoyed going. But not at the cost of literally being ROBBED of EVERY DIME I HAD!!!! I'm going to cancel my membership and pray they actually cancel it. How the hell are these people getting away with this????

Started 3/2014 - stopped 4/2015. They took another 56 months of money plus yearly fees. Over $8000 dollars. When I stopped it in 2015 they wrote down my information and said it was taken care of. They dropped the ball and now say it's my fault and my problem. I gave them two out. 1. Refund the difference in money. 2. Comp me and my wife for the time. We could have used if we knew we had a membership. They said no to both. Great customer service (NOT). So now I'm contacting A.G. Washington state, BBS and anyone who will listen.

A day ago. I didn't even want to give this 1 star as it deserves 00000000000000000000000000000000000000. Today myself and my fiancé were working out in front of the curling bar rack... I was using the 20 lbs for bicep curls and he the 55lbs. We would place them back then the other would start again and a woman walked in front of us and took the 55 lbs and went to her area and set it down... She then walked over to the front desk to ** with Loren the employee.

I canceled my membership in April 2018 at the site. I spoke to the front desk person and gave back my access token. However, Planet Fitness has continued to bill me every month even when I have called to say I had canceled my membership. I called again today and spoke with a manager who basically said, "Well, we don't have any paperwork that says you canceled," even though on the paperwork it gives the last date I was in the facility. So basically they have ripped me off for over $200 and I have no recourse and obviously doesn't matter to them. Be very wary about their processes and make sure they give you something in writing or in an email right then and there and not rely on "an email will be forwarded to you." Poor business practices.

I was hurt at the Planet Fitness in Garden City Michigan. All I wanted was for them to remedy the unsafe condition, which they did, and pay for my co-pay because I went to get checked out of the hospital. Since then I’ve had nothing but “the runaround” from them. I sent a copy of my bill & proof of payment and offered to send discharge papers but I refuse to sign the extensive medical release that they are requiring for things that have nothing to do with this current injury. So, I am out the co-pay and they get to continue their shady business practices.

SENT TO COLLECTIONS FOR A COMPUTER GLITCH ON PAID ACCOUNT!!! Denied entry from a computer glitch! Member 5 years. Poor customer service. "8 people around checking in" and this red-headed employee said "your account is in collections (out loud)" which makes anyone look like a deadbeat. The manager acknowledged it was a glitch as there were two accounts for which there was no reason and they were paid up and could not explain the error.

I signed up for a $10/month membership at Planet Fitness in Loves Park, IL in February 2019. I grilled the employee who helped me to ensure that there were no hidden fees. I read every single word of the contract on the screen. It included the phrase “if your membership has an annual fee.” It did not state that there is an annual fee. It did not state that $39 will be charged to my account every year. The employee swore that I would not be charged any fees beyond the $1 down plus $10/month. He also insisted that he had no way to print a copy of the contract.

This place will not cancel my membership that is not even on my name! They charge me every month! Someone else is using my card without my authorization and Planet Fitness refuses to cancel the membership! Think twice before become a member of this disgusting place with disgusting customer service!

Deplorable Customer Service, incompetent management Speaking about TJ the manager with the green hair. She is really RUDE, CRUDE and INCOMPETENT. Several members don't like her and she has only been there a few months. She has no customer service skills. I was scammed on my account. The DM, Rebecca ** also lacks customer service skills as well as the owner @ Marathon and I believe his name is Mr. **.

After moving out-of-state, I wanted to cancel my PF membership. I call the location to find out they refuse to cancel over the phone, it must be in writing, so I sent the cancellation letter in the mail. I then called my bank and put a stop payment on the $10 Planet Fitness charge just in case they did not honor my request. Sure enough, they attempted to charge my account the next month, but the charge was sent back. Success, or so I thought..

This gym is inexpensive, it’s extremely clean, the equipment is fantastic and I can bring my husband for no additional charge. The staff is friendly and they have a lot of cardio equipment. This makes it easy to spread out! Their 30 min circuit is a great total body workout. I’ve seen a lot of negative reports on here but our experience has been great!

This club is all about the money and fees and not about customer service. Beware of any fitness club that will only debit your checking account. (They do this because it is much harder to get $ back and it is a direct line to your funds once you approve it.) Credit card companies help you when you need to challenge a charge on your account. My personal experience comes from trying to cancel my membership online or over the phone and I could not. You have to go in to do it. I was out of town and went in as soon as I got back and learned that my account had been tapped for a $39 annual fee.

Be honest. I like Planet Fitness. When I had sign up I thought I was going to pay $10.00 every month, But when they had told me that I have to pay the annual year 0f $39.00. I have to cancel my membership. The worker that had sign me up he had not told me of that part.

This company preys on people with a contract that appears to be for one year but automatically bills after the year is up. They don't allow cancellations over the phone and keep billing unless the member appears in person. There are clubs with fair pricing and ethical behavior out there... This is not one of them!

I decided to go to a new location to work out and after 5 weeks of going to a new location I was told by the front desk that I only pay for a single location, I then show him how I have been charged $25.70 since I started coming here and that I only have 30 min. to work out. At that point the manager Katherine told me I couldn’t work out that I needed to go with her to check my account. I asked her if I could please work out and then I would review my account t with her. She said, "No!" I think the fact that I am a customer whether from that location or not I was not treated nice at all. They do not know what they’re doing cause after 4 weeks of going to this new location they tell me I couldn’t go. She’s not a good manager and someone needs to give her a class on how to treat customers.

This place is a RIP off! Offers sound good, however, they tie you to their ridiculous automatic billing, so they can take funds out of your account continuously, even when you try to cancel the membership. This place gives gyms a bad name! They continue to charge accounts for payment, even after you've asked to cancel the membership. Better off getting a YMCA membership, with a forthcoming company who does not play games with the consumer's money. SHAME ON PLANET FITNESS!! FRAUDS...

I signed up over the app after seeing the "no commitment" advertisement they had. I signed up in January of 2018 and paid the $40 yearly fee. I was charged with the $40 fee again in March because this is their billing cycle. I tried to cancel in March, but was told I had to pay the cancellation fee of $60. If you look at the very bottom of the advertisement of "no commitment," it states "commitment fee may apply." Ha. This would be hilarious if it didn't cost me. I said whatever, that's fine. After doing my taxes in January of 2019, I realized they never actually canceled me. I had been paying $10 a month.

The website is ridiculous and not user friendly. I had ended my gym membership and on the very same day was charged $43 for an annual fee??? I was told by the local club to contact corporate and by corporate to contact the local club. I’m not getting that money back. This place is a joke! Don’t waste your money! Very immoral business practices.

Midweek around Feb 25th or so I left my wallet in the bottom of my locker. I went back about 3 hrs later advising the desk what had happened and then went back to the locker where I had left the wallet. It was in use. I went back several times during the day and could not get access to it. Over the weekend someone turned it in. When I picked it up the desk person said there was no money in it which was no surprise to me. Everything else was there but I had to cancel my credit cards, VA Health Card, Retired Military ID and so forth. On Monday I went to work out. A different desk person started apologizing to me saying I should have looked in "the box" meaning the box where stuff left behind is thrown. I took this to mean that this was something she was supposed to do but didn't.

I have been going to this branch for 6 months and never have I been asked for eyewear when I go tanning. It is rare when I go tanning, but I am upset to have been refused a service that I pay for due to the fact that I didn’t have protective eyewear. If they are going to require protective eyewear when tanning, they should have sanitized eyewear for the public. NOT REFUSE A SERVICE THAT I PAY FOR.

First and foremost Planet Fitness advertises "No Judgement" and that is the first thing they do when you walk in the door is judge 'Lunks' and call them out in front of everyone like a big bully. They are only working out to their full potential and you knock them. There was never enough cardio equipment for the members. There is room to add more but they don't. Very poor excuse for a gym.

I was going to PF in Bronx NY and in 2015 I cancelled my membership there. My personal account confirms - cancelled. Years later, I found that PF still charging me. I called to my facility and they told me that they transferred me to some other facility. I asked them how could it be if I cancelled my account years ago and even online it states that it is cancelled. They told me to call to that facility where "apparently" my membership is (have to mention it's in the whole another state). So I called there, and Amanda that presented herself as a general manager of that facility said next: “You're not our customer because you never visit us. Yes, your membership is here and we charging you every month. No we will not cancel your membership because you never been here and you're not out client. In order to cancel your membership you have to come here.”

Nice gym, shady management. When I got ready to cancel my membership not only did they charge me $64 for canceling but an hour later charged me for the next month. Now I'm gonna have to go to the bank to get these thieving **'s out of my bank account.

I am really tired of this gym. A dog could manage this location. It is located by a Safeway store. The property must be valued @ $2,000,000. Their equipment is very good. The only problem is that they are lazy & don't do anything to encourage more members. I never see them on the floor cleaning equipment or helps customers learn to run the machines. The only reason why I don't go to another place is that they have a hand bicycle which is very good. They overwhelm me with their lack of interest in helping people or letting people do their own thing there.

I go to this gym on my days off from work. It's a little out of my way but, it's worth it. The staff and members are friendly and helpful. The establishment is very clean. The staff is always wiping or dusting something. Maybe this is why this location is always busy.

Why is there a ** man doing personal training without a certificate or affiliated with Planet Fitness and taken people money in Planet Fitness establishment exchanging on the floor and the manager not saying nothing. I see it every day. He is jumping from member to member to a point of harassing. Twelve Oaks 7310 W Waters Tampa, FL.

It's great that you give promotions. But me as a disabled veteran I go to the one in the Bronx (2914 3rd Avenue). Escalators never operate, there no hand sanitizer on the wall plus no towel paper in the bathroom. But disabled veterans that go there have to pay for this service, is the closest place we have. Can you please help. Thank you.

Fiance and I have been denied gym access since Sept 2018 on 2 open active gym contracts. PF even renewed my annual contract Feb 1st after denying us gym access Sept to Feb, denied me gym access again on Feb 3rd post-renewal. After paying $175 the past 7 weeks, we are still turned away at gyms cross-country and our contract with them isn't honored. PF doesn't want active gym goers. They will do whatever they can to turn you off going to gym but keep you enslaved in the annual contract.

I started my Black membership in May of 2018 only because I was told it was a noncommitment month. Today I went in to cancel and was told that Black membership's only have like 3 days out of the year that there is no commitment and when I signed up was not one of those months. I was completely scammed by them and after talking with the manager ** who was no help at all and who could care less I will never recommend anyone there. The location is 4315 South Florida Ave, Lakeland Fl.

First of all, it says dollar down to join then you get to check out and it’s more than the gym membership is worth. Secondly they OVERCHARGE without consent or permission. I cancelled my membership to join another gym closer to my house, here they kept charging me monthly from my bank account which my account was linked to my Capital One credit card so how they even got my information baffles me. And then when I got a call from their billing department they said I was past due on my account when I CANCELLED!! So I had to make a special trip back to gym and re cancel the damn membership. Here they charged me 70 dollars to cancel and then three 25.00 final dispute... Like not once but three times!! Which is well over $120 when I had given consent again for the $70 to be done with this horrible establishment.

Just to clarify, a 12-month Planet Fitness agreement is actually a 13-month agreement! In order to cancel a 12-month membership, you must wait until the 12 months (365 days) are entirely complete. If you cancel even a day before the 12-months are complete, you will be charged a $58 cancellation fee! If you wait 12-months and a day, you will be charged for the next month ($22 in this case). Buyer beware. It is not possible to cancel a membership at the 12-month point. This fact is not outlined on the website nor in the contract. Planet Fitness artfully dances around the subject. This is unethical!!! And why must I search fruitlessly and ultimately must ask the desk help for this answer!!! Clearly, Planet Fitness chooses to be sneaky about this!!! Yes, I am shouting. No worries, I will correctly inform everyone I know about their membership agreements and cancellation policies. Congrats - you just made an enemy.

Okay gym (Bayshore NY), nice people and nice atmosphere at the gym. The only big problem is that those kids who work at the desk are useless and rude. I lost my keychain one time and just because they simply didn't bother to look in their drawer's lost and found I had to tell them to cut off my lock. They not even pay attention to your request when you go at the desk and ask for something. How is that even possible? You wanna hire competent people so if anyone has any kind of issues they could fix it. Unbelievable but true. One Saturday afternoon they close the gym putting a lame announcement that the gym is temporarily closed.

I came in and did my normal routine. I usually start out with the free weight station but it was full. I went through my workout checking when I finished each machine to see if the free weight station was free. I went through all my exercises and walked over to see no one at one station but there were a bunch of weights still on the bench. I didn't see the guy who had been there since I arrived so I started taking the weights down. I had taken three weights off when the guy shows up and said he was there. I said please don't tell me you are using both machines at the same time when it is so busy and people are waiting on it. He said no I went to get water so I said fine I will wait over here.

I've attempted to cancel my membership multiple times without success. Speaking to corporate, billing, and the location have not been successful. THEY WILL NOT ALLOW ME TO CANCEL. The reason they state is I have to come into the location I joined in California. I've moved to Texas and will not fly back to San Diego to cancel a $20 per month membership. They say they are unable to cancel by any other means. Horrible.

DO NOT GET A MEMBERSHIP WITH PLANET FITNESS! I have NEVER missed a payment and I have the Black Card. I get charged $22.06 the 17th of every month but last month they charged me $32 more and this month $64 more! CANCELLING TODAY AND NEVER COMING BACK!!!

19.99 a month even though my wife and daughter (who used the membership) have both gone down to the location they got the membership and cancelled it. Very disreputable company, I just got billed again!

Disgusted! I went this afternoon to meet with: Mufaro **... see below. "Congratulations. You have received a FREE Week Pass. Your Planet Fitness voucher number is **. Please show voucher at Brackenfell reception to redeem and ask for Mufaro **. Please bring proof of ID." I was very interested in joining up with Planet Fitness. Love the look of the gym seeing that I'm a visual person. However... this consultant was marketing the gym to me... making me feel fat, and ugly and this in front of my 3 children... girls aged 12 and 6 and boy aged 9.

I have wasted over 30 minutes sitting on hold whenever I call both customer service numbers at their Corporate Headquarters. Both numbers take you to the same menu and continuously looping you through the EXACT SAME MESSAGES over and over again. Part of their message is "We apologize for the wait," yet they continue. Another portion of their message is "If you'd prefer to reach us by email..." However, I DON'T wish to contact them by email, I NEED TO SPEAK TO SOMEONE AT THE CORPORATE LEVEL!!! And even if I did wish to speak to someone by email it FORCES me to only contact my local club! Seriously? Corporate level customer service? IT'S A MYTH!!!

The Appleton West location has some of the most friendly staff I’ve encountered. They’re always willing to go above and beyond to help. The staff is always polite and willing to help out when needed. I developed some medical concerns and the staff was very easy going and willing to help me with accommodations!

Vero Bech Fl store mgr Tony ** promised a partial refund if I showed documentation of my cancellation efforts. However when presented with the papers he refused. Even after I told him I am a service-connected veteran on a fixed income. No customer service at all.

Called the billing and they admitted there is a gentleman named John that signs in under my account but told me they couldn't do anything about it! Billing dept 888 8279262 I spoke to someone that didn't want to provide me her name! I called corporate 844 8807180 and explained my dilemma of someone fraudulently charging my account. And they stated I had to go directly to the club but yet I made several attempts to contact the club and all of my attempts are ignored! I have not had a membership since 2012 yet someone thinks it's OK to now charge my account. And I have accumulated charges since July and have been trying since October!

When you first sign up they don't say anything about the one-year commitment that you're signing up for. To cancel it's extremely expensive. My wife and I went to the Pittsburgh and Concord California gyms. The Concord was cleaner. They very busy in the evenings. The Pittsburg gym had problems with people breaking into the cars in the parking lot every day. We would see new glass right in front of the gym. Would be nice if they would put up cameras or have Security in the parking lots during normal business hours.

Wow! There sure are a lot of nitpicky reviews here. I guess there's a higher tendency to submit a review after a bad experience than a good one. Personally, I feel amazed that there's an option so cheap to get so much out of. I've been a member about a year and a half. I've lost 25 lbs and am in the best shape of my life at age 48. My only issue (at my location) is that I wish there was stricter enforcement of the 'wipe down the machine when finished' rule. As far as for those with payment issues, you should ask if they have a one time fee plan at your location. I bought a 18 month plan for $200.

My Planet Fitness seems to have short term memory. They tend to forget that they take out money from my account each month and then put down that they didn't take money out of my account. Then when I do pay the late fee even though I already paid for that month they sit here and forget to put it in because apparently I didn't pay a month a year ago yet 5 months ago when my account was frozen because they said that I had late fees. I paid for all the months that apparently I missed. I guess this one slipped through them over a year ago.

After thinking about the experience I had with Planet Fitness I realized that I was judging the entire business on my personal experience with a particular worker and not the whole company. I was very angry that Cindy treated me so rudely and with such hostility that I wrote the review- but Cindy is just a worker and not Planet Fitness. Therefore, I revised my rating.

I have contacted customer service attendants about the listening device on the elliptical machine not working and it seems like they are not servicing them because I have tried several ones. Was at Planet Fitness today and informed the guy at the desk about needing help with the machine and he said he would come and help once someone else comes to the desk. Well, I exercised for 20 minutes and he never came. But on my way out there were more customer service attendants at the desk. I guess he just got too busy to remember to come and help me out.

NEVER give your billing information to Planet Fitness. They will steal from you the rest of your life. I actually had to call my bank twice to block Planet Fitness from stealing more money from my account. PF found a way around the first block!

I don’t understand why so many people write bad reviews about this company. Their machines are good to use and their tanning machines are a must. Even though the free weights go up to like 70 lbs you can still get in a good workout. Also, people really need to start reading their contracts before they want to cry about paying $30.

Planet Fitness boasts about how it's a "judgement free zone" with no hidden fees. But they take out more than you owe for your membership before your membership fees are due and do so without warning. Isn't that EXACTLY what hidden fees are?? Bringing this to corporate attention, they do nothing about it and basically say it's not their problem. There are much better gyms to go to. Don't waste your money here, they practically Rob you blind. They also charge you $8 for tanning lotion samples that are free at tanning salons. Do not get lotion from them as they charge about 20% more than they are worth and are sold at the actual retail price at other stores and tanning salons. All around ripoff that sounds like a good deal until you have to pay your life away for the hidden fees and overpriced extras.

Inquired about a Black Card membership on 12-29-2018 Saturday. I was told that I had until midnight on 12-31-2018 to sign up for the $1 down, 1st month free, no commitment, full access to any Planet Fitness nationwide (no additional franchise fees for using other facilities, like the white card membership does), Black Card membership. On Monday the 31st, I went to the bank opened an account they could draft the monthly fee from and proceeded to sign up, only to find out the deal changed before 12 midnight on 12-31-18. Deal changed to NO free month, 12 month commitment, NO $1 down.

I'm new customer with Planet Fitness and I was told by Tamica, fitness trainer, that since I signed up for the Black Card plan that I could bring up to 13 guest but not at one time. I brought my two grandchildren ages 12 and 15 years old, on Saturday night December 29, 2018. I was told that I only could bring one guest at a time and that they at least had to be 13 years old. I asked since I was already there would it be okay for the 12 year old to sit in the front because he was old enough to sit and I would keep an eye on him but was told no I could not. I did asked to see the policies in writing and it did state what the young lady was stating.

This place is a joke, managed by a liar and while I would like to put the issue to rest, since they refunded me all dues and the enrollment fee paid these yahoos at Planet Fitness keep inviting me to re-join the gym that I left due to extreme prejudice and lack of corporate oversight. So here’s the story: I was working out when a racist started yelling at me, the staff was notified, and the man left.

I signed up for gym membership in April 2018 because they said they will have their next location in Pearl City. So they told me to get the black membership. That way I can go to any location. I did. Well it is now Dec 2018 and driving to Ala Moana traffic is very inconvenient, and there is no Pearl City location. I wrote them a formal cancellation letter on Nov 12th, 2018. Got a call back from manager Sheray whom said mail a check for $60.74 to cancel the membership and I would receive an email confirming. Well, nothing and I got auto drafted my Dec 2018 fee. I really hate these kinds of clubs and for sure will never join again or recommend someone else to join Planet Fitness.

Feeling overcharged. Why am I being charged a higher rate if I pay in full? Than someone deducting out of their bank account. This seems illegal. This a common practice of all Planet Fitness or is this a form of getting more money from their customers. I would like to know.

I was very excited to start my membership with you guys but just to start, they only have 6 StairMaster in the Alhambra location. How is possible that have joined this gym for about 5 months and for 2 months 4 of them are being out of service so it makes our workout routine really hard especially when you only have certain amount of time to do it.

Started my membership 14 months ago, but upgraded 7 months ago. I was charged a $62 fee for terminating my membership before a year, which is unfair. I am too far from this gym and needed to move my membership, so they are additionally unable to fit my needs. I was unable to cancel online so I was also hit with my yearly membership fees and my December charges. This is gouging and very unfair as I ended up paying over $100 just in December when I was attempting to cancel.

This is the worst place ever! They lied about the cancellation fee when I signed up and said there was no fee, when I went to cancel they are telling me there is a buy out fee of $58.00! The staff Gregory **, Breanna and few others are rude! I hope this place goes out of business and fast.

I have been a member since you opened your club on Marrows road in Newark, Del. You have a manager that isn't doing his job. His name is Charles **. I was on a treadmill and on my left he was busy standing on another treadmill busy talking to a girl. There was a girl on my right and she was going quite fast when she fell and she flow off the treadmill on her face. I jumped off to help her but he only turned around and looked and just kept talking to the girl. He never even checked if she was okay. He isn't very pleasant. I always asked Richard for help. He should be the manager.

At least in the Helena, MT, location, the same ONE streaming station plays the worst of the worst pop music which sounds like it's all electronic and hard to tell if there are even real human voices singing! I'm quitting PF if this music problem doesn't change and as of now, I exercise outside whenever I can, but hard to do in 0 degree winter weather!

Every day I go to this gym, the wifi won't even load YouTube. The tv shows suck unless your IQ level is below zero. Don't say you have wifi and charge me for it if reading a book would be more entertaining. False advertising.

Planet Fitness is has unprofessional, young, rude, obnoxious staff at their locations. Staff are more concerned about how they look than customer service. They offer no assistance. The trainer only is there M-F, not allowing those who work real jobs to sign up for training on weekends. Furthermore, they require you to take multiple classes to learn equipment rather than training one to one like they used to. Newburgh, NY has an awful parking lot, overcrowded and not safe.

My subscription ended last February sometime and without notice they auto renewed the subscription for month to month, I changed bank cards too and they somehow continues to take money from my bank leaving me negative in the bank most times. When you call the help center they are not much help at all and the managers in the centers are condescending jerks and are rude. I just want them to stop taking money from me. Since February they've been taking money and I have not authorized it. What to do? I do not recommend Planet Fitness to ANYONE!!!

I go to the New Rochelle location. I was told not to bring outside gym equipment. Mind you I have been going there for 6 months. They have seen me with this ab wheel as everyone else in the gym takes one too. I can't go in with it I was told. I just said ok. I will write the BBB on this.

I go to the Edgewood branch two days a week. I brought a guest. The guy at the counter was very rude to him. And their equipment is dirty. I would not recommend this location. The location in N Versailles is clean and the staff is very friendly.

About two months ago I lost Beats Solo3 and one of the workers kept it with her. The manager did not do anything and never went back to that gym where his clients were robbed. I am still waiting for the manager call me.

I canceled my Planet Fitness membership over a year ago and they STILL continued to pull money from my account without my knowledge until I took a close look at my bank statements. Do not join PF, join a local gym. These corporate gyms are money hungry and it is a pain to cancel your membership. You have to either go in to the gym itself or send a letter in the mail detailing why you want to cancel. I thought the charges were fraudulent because I had canceled my membership, but lo and behold they're still taking money from me even though I haven't set foot in any PF in well over a year. Stay away from Planet Fitness!

Wanted to join. Couldn't pay with a credit card, bank account access only. Not too safe from my viewpoint. When I asked, I was shown the only payment methods were checking account or savings access. Now that I have read some of the horror stories, I do believe them. Glad I never got to sign any contract with them.

The gym was nice. Everything usually clean. It gets a one star rating for the following: 1) You have to physically go in to cancel (just annoying); 2) Apparently, if you owe a balance for a previous month (not sure how since it’s autodrafted 9 months after that), you aren’t allowed to cancel until it’s paid; 3) They refused to use the amount they literally just took out of my account (when I haven’t used the gym in almost a year) and apply it to the balance; 4) Dude working the desk tried to explain it as paying a car note and not driving the car. I’m just saying this is a service, not a car.

No commitment lies. I canceled my membership due to damage was done to my body. Trainer said let's work on this machine and after 8 workouts I can no longer walk normally. And they still kept taking money out of my account. So dont join. Not good for elderly people with health issues. They dont help you. They hurt you. Hope they're insured cause when I'm done they will be close down.

When you sign up, they give you a schedule of times to learn about the machines, stretch routines, etc. I signed up online for a 12:30 class to learn the 30 minute circuit. I showed up at 12:25 and was told to stand in the area for classes. Stood there and waited until 12:40 and no one showed up or bothered to say if there even was a class. Across the gym I could see the class before me going on and I assumed the guy over there running it was also who would be running mine. I could see him looking over to see if anyone was over in the waiting area and checking his watch a couple of times. He didn't bother to stop that class or at least to say he's running late.

For the last 3 months that I've had a membership I've been charged $300 annual fee and monthly fee. My advice... don't go here!!! And if you try to cancel they charge you and by the way I will never get my money back.

Signed 17 yr old even though they told her they couldn’t cause wasn’t 18. Won’t allow to cancel. Every time say it’s $200.00. I have called and they won’t cancel. I’ve had to dispute charges for months but still send through payment. NEVER use Planet Fitness in Easley South Carolina.

Cons/Problem: WARNING you will not be notified before your annual dues is auto drafted from your bank account!!! Customer Service will not refund!!! Customer Service will not help you!!! No one explained this before starting membership!!! But, It's in your contract folks. Would have renewed if properly notified. Now canceling. Sad, because I never had a problem here before. I just want everyone to be aware of the poor business practice against Planet Fitness customers. Solution: Send a "no-reply" email to your customers a few days before the auto draft. ~Customer is always right, isn't that a joke!

The staff is unprofessional and disrespectful in the Covina, CA branch. The manager did not say his name and Kristina an unprofessional woman just kidding and wasting time in the front desk instead of walk around the machines. A woman texting on a machine without allowing people to use the machine. I went to the front desk and Kristina just says "you have to wait until she is done". I said, "She is just texting and do I have to wait??? in the 30-minute workout area??? and not doing exercise??? That means the people can use machines like a sofa just to be texting IN THE 30 MINUTE WORKOUT AREA???" It was unbelievable!!

Be away from this club. They told me at the time of registration that you and your guest can use the club facilities indefinitely with a black card but exactly the next day of signing up they didn’t allow my guest to use massage section! I’ve got ashamed of my guest. This is embarrassing. I decided to canceled my membership immediately.

I was a member with Planet Fitness years ago when they came into Michigan. I loved the place until they tried making my mother in law take her scarf off because of a policy provision. She's completely bald due to a condition in her brain. I was very upset after trying to explain to the owner. I joined this year because I have to manage my diabetes. I canceled my membership again because I was harassed about my weight conditioning jacket that I have to use in order to work out on my legs for diabetic purposes. I politely canceled the membership only to see that the representative decided to answer my reason for canceling (unsatisfying equipment). I have several reasons why I don't like Planet Fitness but that's not one of them. I don't recommend Planet Fitness as a place.

I have been a member Planet Fitness for over a year. Back in March of this year my credit card info was stolen. So every place that had my credit card on automatic payment I had to update. When it came to Planet Fitness I decide just to cancel the account because I had been there in a while. Can’t remember who I talked to because it now October.

We were lied to when we signed up for the membership. My husband signed up as a Black Card Member and I could go as his guest. We were told that both of us could use the Massage Chairs. Then after signing up, I was told that as a guest, I was not allowed to use the massage chairs. We feel that it was a bait and switch by the company. We are only a couple of weeks into the membership and already we want to quit. Sure...I could sign up for the black card as well, however now it is the principal of the matter. I am not going to give a company that lied to us, more money...

They make it easy enough to sign up but extremely hard to cancel. I signed up and never actually went decided I preferred to workout at home or outdoors. When I tried to cancel I was told I needed to come in or send a certified letter; I didn't have to do any of the above when I signed up. Terrible customer practices when it comes to this issue.

I have been a member for 4+ years and always had an ok experience. I moved from Massachusetts to Michigan. I was unable to transfer online, for a reason no one could explain. But my old club transferred me to Rochester Hills. They say I do not exist, but can verify my Massachusetts club membership is not active. I am paying, but getting nowhere trying to straighten this out. Planet Fitness corporate has NO phone number only a fill-in form. All they do is send me directions on how to transfer online. Clearly, they do not even read the forms. I am now getting my bank involved. For a big national company to have no assistance other than on a local club basis is awful.

DO NOT EVER JOIN THIS CLUB! I, being stupid and hoping something has changed re-joined and had the same ** happen again! They cannot get the money thing right! I join and they send text messages saying that my bank does not allow the account, but when I call the center they claim it was because of insufficient funds...I HAVE NEVER HAD INSUFFICIENT FUNDS! Then he said I told the bank not to let this transaction happen...why would I join a club and then tell the bank not to allow the charges!!!