Planet Fitness Reviews

I was treated very rude by an employee name ** at the Planet Fitness at Ryan and 18 mile in Sterling Heights, MI, now it's 5:45 am and all I want to do is get in and work out and leave... Today I brought my adult daughter to work out with me for the first time as I am a black card member so she was my guest.... I scan in on my phone and let the person checking me in "Tone" that she was my guest so he was showing me how to send her a link so she could scan in as my guest and here come "**" "um do you have an ID?" My daughter gave her ID and ** runs it in the computer and comes back talking about a past account that my daughter had years ago that still had a balance and that because of that, she can't work out with me...

I did a gym visit today with my kid and was using the weighted balls and a employee comes over and started yelling and screaming at us in front of the gym saying, "That’s not what that is for." I know how to use weighted ball and being yelled at in front of the whole gym and my kid was unprofessional and embarking. I am really concerning canceling my membership.

I would never stay with a company that can’t have customer service phone calls and the only way to cancel is going to their company. And if you have a complaint it’s up to the manager and if you don’t have photos or proof you owe money. They said I didn’t pay for a year. Never showed up after I canceled then they accepted me back. Took my membership fee for a year and continued to charge me then wouldn’t let me use the facility for over a year. But because I wasn’t in town on the road driver I couldn’t cancel until I was back in town. Worst facility ever. Please never go again.

Wouldn't let me pay with just my card, required my account and routing number. The advertising for $15/month is very misleading after taxes fees, reoccurring payments, and annual fees you are almost paying $300/year then tried to call to complaining and Planet Fitness website says this page is unavailable! Guess I'll have to find a different gym.

Impossible to stop being automatically billed after I left the gym. The only way to stop it was to cancel my checking account and open a new one. This was a major inconvenience because there were other bills that were paid using my old account.

Watch your money as in paying. They love taking your money as in over fees, not stopping cancellation payments. They’re thieves. They did a double start up payment on me refusing to reimburse me. Read BBB comments - money takers.

I wish I never joined this place. I was desperate for a gym while visiting family over a year and a half ago. I canceled my writing membership multiple times as I do not reside in Ohio. I live in California. Yet, when I called to inquire about the monthly charges, the staff told me to send an email, which I have sent several times. After a year+ - the manager, "Jason" tells me just now I need to send the notice via the regular U.S.P.S. Email isn't good enough. When I tried to explain the situation, he unprofessionally mansplained me into oblivion by telling me, "It is in my contract."

The only gym chain in the world without a barbell or squat rack, but plenty of tootsie rolls. And they got rid of Mark at Cedar Bluff, one of the best trainers I’ve ever seen. Club4fitness is cheaper, cleaner, and you can actually work out there.

DO NOT get a membership with Planet Fitness. They make it very difficult to cancel a membership, and this is clearly deliberate: they allow easy upgrading and updating of payment details, but require you to jump through significantly more hoops to cancel.

I would give no stars if I could. My son had a membership there that I was paying for. He went into the military and he cancelled the membership. So 3 weeks ago my credit card was charged for $59 annual membership. I called right away and the manager was going to see about getting this reimbursed as it looked like the account hadn't been cancelled but they froze it instead. So that is why annual membership fee was charged. He said he would look into this with upper management. Haven't heard anything and have not received a refund. So I called today, 3/5/25 and they tell me there is no way they can reimburse the money but now the membership was cancelled.

Not worth the value. Be careful of them charging you an annual fee 2 months into your membership. Watch the fine print. You can get in for a $1.00. Not true!! I was unaware I would be charge almost $55.00 for annual fee two months into this. BAD Business!!!

Do not give them your info. They kept taking money from me when I was incarcerated for a year locked up. Had a bill still when I got out so I tried to pay them some not knowing that they’re gonna keep taking money that we didn’t agree on anyways. I’m overdrawn in my bank account and in debt now. I had to put something on the review, but they do not deserve that star so disregard that.

The Corvallis Planet Fitness does not keep the HVAC air filtration system clean, in working order, and regularly serviced. The air returns/vents look like they are covered in snow (photos). Yuck. In addition, the facility does not prioritize fixing and maintaining equipment in the cardio theatre or weight machine areas. There were 7 pieces of equipment out of service this morning.

Terrible Service/Policy charges you a late fee for not being able to pay on time. As I deposited money into my account it charged me my regular monthly fee which I was fine with. Until they charged me the same amount again which was apparently a late fee. Don’t recommend, go to Crunch.

I'm a regular at Planet Fitness at the Overland Park, KS location and have an awesome experience I would like to share. I met Matt ** their certified personal trainer who is very personable and easily approachable. We discussed goals and he schedule times with me for strength training. He works with me on all aspects of strength training and thoroughly documents my training for future workouts. I have experience progress and am more confident in my ability to workout using the correct form, which motivates me to keep training. I appreciate Matt and look forward to my workouts with him.

Socastee, Myrtle Beach, SC... Been a fitness trainer and gym manager for decades and even run a Planet Fitness. This company has fallen so far. After turning 55 wanted to get back in shape. Been in the local PF 2 days straight now and I consistent see customers have jump on the machines the minute you walk away to get towels or even breathe. You can see the women "religion" through their spandex. Trying to get myself to get back in shape and don't have a ton of time. But as I am working out I watched a thug husband/wife started a fight with a member using the a piece of equipment.

Planet Fitness is not just guilty of predatory practices, but their enshrined in company policy. PF was overcharging with their autopay feature and sometimes charged me more than one time a month. They make it near impossible to cancel their service. You have to go to the original location in person and speak to the manager who never seems to be in. I moved out of state and was then told that I had to mail them a letter to cancel. They do not accept cancelations over the phone, app, or online, only in person or with a written letter. I sent the letter and waited months with no cancellation.

When I went to join the gym the young man at the counter put in all my information and then told me it did not go through. I then went on my phone and signed myself up within 2 minutes. Come to find out I was accidentally signed up twice and got charged as such the next month. I went to the gym and told them about it and they said I was successfully back to just one membership.

@PlanetFitness very unprofessional outfit. I received an annual membership as a Christmas gift from my kids, I had unexpected open heart surgery and am unable to use the membership. I asked for a refund and was informed at the front desk that I would receive the refund in 10-14 Days, after waiting the 14 days I called to check on the status and was told I don’t get a refund and whoever I spoke to was wrong in what they told me. I think it would be fair to receive at least a partial refund, but to be told I would receive nothing and the membership is cancelled is a terrible way to do business.

They make it easy to take your money when you sign up but super difficult to cancel. They're still charging me after I cancelled almost a month ago. Their customer service has no access to anything and can't help with anything. They have people to answer the phone after 35 minutes just to tell you what they don't have access to and how they can't help....smh. I've never seen anything this terrible. This does have to be illegal like I've seen in other's comments.

Joined the new Planet Fitness in Easton, MA. Scheduled an appt. For new member orientation. Hired a babysitter. When I arrived I was told by one of the two customer service reps at the front desk that the person went home and the class was cancelled. No other Information was offered and no cancellation notice was made.

Customer service is rude and not very knowledgeable.. Can't answer questions.. Refers to management and doesn't offer their number or call them. They just brush you off.. Doesn't keep display items in stock.

I’ve been a black card member for years, never had a problem taking my kids as guess. Today Hassan at the camp Bowie location decided he was going to not allow my daughter to come as a guess. He needs a lesson on customer service!

Planet Fitness Moorestown NJ. When I am out and about & I just want to walk on the treadmill, I would go to the gym in street clothing like jeans. Jeans are not allowed because if one uses them on leather seating the studs on the jeans can ruin the leather. But it should be Ok on treadmill. One day, they stopped my workout on the treadmill, called security and did not allow me to finish the workout. After writing to their customer service dept they did not respond personally. They sent generic system emails. I canceled my Black Card membership. They are unreasonable and a crappy gym. I am sure there are other gyms that would be more reasonable. Do not join Planet Fitness.

Worst gym ever! Scam! Don’t sign up under any circumstances unless you want to give away your money. Literally building their scam charges into their “contract” that requires a bank account and is very hard to cancel.

Predatory fees, they make it very difficult and expensive to cancel. If you don’t cancel by the tenth they charge you for the next month. I hadn’t been to the gym in 4 months so I decided to cancel. I went into my gym and canceled on the 11, but because I didn’t cancel on the 10th they said I was going to be charged for the next month. I had switched from the regular 10$ a month to the Black Card $27 and thought I had no contract but apparently I was under a contract so I also had to pay a 62$ buy out. Luckily I canceled before the 25th so I shouldn’t be charged the annual fee of 49$. I will be checking my bank.

Horrible management, for a year I can’t cancel my membership, I changed my state, but they told me to go to my location and cancel it. It’s so stupid. Horrible service. I tried to call several times. No one called me back and never helped with that issue. Acting like a fraud.

They took the annual fee after the cancelation buy out fee. Stating didn't cancel in enough time. Canceled on the first, took annual fee on the tenth, and banned from the gym on the fifteenth for cancelation. That is why they only do eft withdrawal. So they can dig into your account after you jump through hoops and then blame you!

I have reported many times to management in the hopes of getting some positive results. Many times there is no paper towels to wipe down equipment. Many times in fact most times at least one of the showers do not have soap in the dispenser. Today was the worst - no toilet paper, no soap and no paper towels. When I report to the front staff or manager the attitude is pretty “no care“. Maybe it’s time for health department to be made aware of the unhygienic conditions at this location! Please owners spend time on customer care training also!!

The fact that you can’t cancel your membership on the phone or online tells you everything you need to know about this company. You can give them your bank account and credit card all online, but you can’t cancel your membership. This is malpractice and should not be legal ,and can’t believe it is legal in 2025.

I am normally very supportive and and like PF, but today not so much. They have reduced the access on weekends and I plan the start of my day on that. One this I cannot accept is PF not opening on time. Today (Sunday 2/2/25, Temps in the low 20's) the PF in Aston, PA was suppose to open at 6am. There had to be around 20 members sitting in the parking lot because no one showed up to work. I left at 6:20 with no one still there to open. Totally unacceptable.

Hi, I come regularly to Planet Fitness! There is a worker named "ABI" and she is the "PERFECT Example" OF WHAT CUSTOMER SERVICE IS in every shape, fashion and form! She is so sweet, kind, caring and very, very "WELCOMING"! She makes me smile and I know I'm going to have a great workout when I see her there! She always make's sure that nothing is in lack! We always have everything right at our finger tips! She is such a delight, they all are at tbe seneca location but "abi" stands out! I truly love her! I pray 🙏🏻 she runs this joint up in the "regional manager" and or top dog "CEO" one day! She definitely deserves it! Shall I stop?

This review is about the PF location in Auburn, WA. The base of most equipment is dusty and needs to be cleaned. The black mat flooring through the gym needs to be thoroughly vacuumed AND mopped on a regular bases. This is overlooked by the staff. There is equipment in the gym that needs to be removed or less of, picture enclosed. I see nobody using it and it's taking up space and in the way. 3 new pieces of equipment should replace them.

This may be the worst gym option available, to anyone. Terrible equipment, tight space and above all else the cancelation is ridiculous! I signed up in Puerto Rico for the week I was there. Came home and tried canceling and was told that I had to come back in to the Puerto Rico location to cancel in person with a document I had to fill out and sign IN PERSON. What kind of clown show is this. Should have read the reviews before signing up for such a terrible gym. Now I’m wasting my time to try and find a way to cancel the membership without having to fly down to PR to do it in person!

Notice that the staff of Moncton PF putting on music that isn’t appropriate to the workout environment. Have never heard it before, seen staff looking around after putting It on and waiting for reactions. I went and talked to front desk and they said that other people must be requesting the music and turned around and started to talk a different language to their other staff and both lightly laughed and walked away.

I informed the Haddon Township Planet Fitness (PF) General Manager, Felicia various lockers do not open - again. I requested her please unlock the locker containing my belongings to change and go home. This occurred about 15 minutes or so before 10 pm closing. She told me, "I don't know how to use lock to open a locker." Further, since I cannot get them to work - she instructed me to bring my own lock and use a smaller unit. I been using this gym since 2019 and know how to operate a lock on the locker. Then, the male employee came into locker room (who has repeatedly opened nonworking lockers for me over past few weeks). I told her she was insulting me, to stop and do the task I requested. Asked, "Is this how you treat customers?" She repeated she did not care - multiple times.

I usually have a great experience especially help of the staff. A new night employee is rude and always sitting on the counter and sighs like I'm putting him out when I ask for 1 of my Black Card benefits. I think his name is Dejin.

Sunday morning 710 am and it’s 23 degrees. I got to Newburyport gym and it’s closed. No employees. 7am open time. 25 cars parked out front waiting. Hard to get out on a cold Sunday but I did. The employees said, "No. Too cold for work today."

I am Very Disappointed in the Hamden, CT location for STEALING MONEY out of my Disabled son’s account for the second time. I had a promotional high school students go free during the summer. I still had to add my debit card on file and was charged. I was promised a refund. Never received it and canceled my membership and one month later I’m being charged again for months. Planet Fitness feel they can take advantage of the disabled.

After trying to correct a problem that they created by typing the wrong account numbers into their system, the manager Evan was arrogant, and unprofessional. Also, while standing at the counter trying to figure the problem out, he was again rude by waiting on another person standing there and not us.

Some of the workers are great. They do their job and they let you feel at peace. Some of the men in there take their job away too seriously. We pay for memberships for different things whether it’s workout and tanning or just tanning. I should not be refused to go to tan Because I don’t have eyewear. I never wear eyewear. If I get hurt from it that’s my own stupidity, I should be able to tan whenever I want to. That’s what I pay for and then to see the guy workers just staring at girls' butts as they walk in and exercise is ridiculous.

I went in to become a member today, and I was helped by the manager Brent. He was very professional. He helped me work around my own phone. Because I didn't know how to do it. So he was extremely helpful, and courteous? I only got to use the tanning bed today. Because I was running behind schedule, but he was more than helpful and offered to help in any way!!! And I can't wait to experience the rest that Planet Fitness has to offer. Thanks to this great manager Brent

Planet Fitness will keep charging you after you cancel your membership. Their system is intentionally set up this way from the very beginning. This company is an ongoing scam and should be investigated by federal authorities.

Been trying to cancel my membership for over a month. I started it when I was doing work in Minot ND so now it’s my home gym. Never lived in Minot only worked out there. Been told I have to go into my home gym to cancel and no matter how many times I tell them I live clear across the country they still say there’s nothing they can do.

I am 100% disabled Vet for PTSD. I use circuit room for efficiency… Everyday others jump to room and cut off circuit and they belittle and treat me with hostility. Have left gym daily in tears. Have told staff, but no result.

This place is the worse in customer service and the manager has zero common sense. I was charged for the six months, yet my son was not granted access to the gym facilities at Planet Fitness. He was member since 2018. During all those years, My son was not and is not a very frequent gym goer however he never minded paying for his membership due to attendance. As a present for his birthday I started to pay for his gym membership. Therefore, at the end of October 2023, I went to Planet Fitness to claim responsibility for his membership. They took my bank card number and Planet Fitness had my son's debit card information too as he was already a member. Planet Fitness had access to both cards.

Corvin's approach to personal training is outstanding - he truly takes the time to understand each client's unique needs and goals. I've been to a few different locations and the trainers were good but Corvin takes it to the next level.

Female workers cleaning in the male locker rooms while male customers undressing and using the urinal. Is this in the policy handbook. They have no respect for female workers. I have never been at a gym that allows this. I have experienced this on a number of occasions.

I just wanted to compliment an employee at the Roanoke VA Planet Fitness. Her name is Kerstin (SP?) and she was cleaning machines this morning. I have NEVER (in fifty years of working out) seen someone work as hard as her cleaning the machines. She really is AMAZING. My only complaint out this facility is that they only have two rowing machines and one has been out of service for a very long time. I'm hopeful that at some point it gets repaired or we get another machine. Also, we could REALLY use more stair climbers - We only have three of them and at least 20 treadmills.

The Planet fitness in question, based in Pennsylvania, the Assistant manager, is a married young woman, who is allowed by current manager and franchise owner, to stop working, text, talk, stare, flirt, with X boyfriend when he comes in to gym. She and X boyfriend mock and antagonize a certain gym customer. This X boyfriend, basically does anything he wants in the gym, because of who he knows. This I'm assuming is allowed under the planet fitness employee ethics policy, all employees have to agree too. Seems fair.

I bought the year membership. I thought I was getting the full black card membership. Apparently they do offer that if you pay for the full year. I decided to upgrade. They also do not allow you to upgrade if you paid for the year. So if I want to bring a friend, I have to get a new monthly membership and just lose my yearly $252 that I already paid. This sucks.

I've been a member for a little over a month now. I love the cleanliness of the place. The staff is very professional and knowledgeable. Lots of workout stations, huge free weight area. I don't plan on going anywhere anytime soon.

I am beyond frustrated with Planet Fitness. We were unknowingly pulled into a one-year contract and have been trying to get out of it for an entire year. They do not disclose verbally that it’s a one-year contract; instead, they trick you with a seemingly attractive monthly rate. Worse, the only way to cancel is to come in person physically. They offer no customer service. When you call in their automated system is all about how they will not cancel or process your requests. So, I know it is not just my experience. I do not know how this is moral is legal. We warn everyone about the horrific experience. This feels like the biggest scam we have ever endured. Highly and utterly dissatisfied with this company. Avoid at all costs!

I was a member 6 months ago every time I walked in the workers were on their cellphones behind the desk doing videos and texting, some very rude, A lady name Charlene (who works there) was always cleaning and helping others out, I would always have to ask her for assistance because the others were playing and on their phones, manager let's this go on and doesn't do anything about it... Poor customer service. I will not be going back.

Not professional and won’t accommodate. Won’t cancel my membership. Tried to cancel since last year. Doesn’t train employees properly. Incompetent. Hire someone who has better customer service experience.

Every team member is awesome and always willing to give you the best experience while there. Jesus runs a great gym and leads by example. Always clean and plenty of equipment. Great gym to be a member of.

I stopped in two franchises just south of Atlanta which are owned by the same franchisee. Planet Fitness Corporate has now amended their Black Card Contract to where individuals who travel cannot attend a franchise for more than 10 days in a 30-day period. If you do attend a franchise location more than 10 days in a 30-day period there is now a charge against your account which they have on file. I do not recall being given constructive notice of this drastic policy change. I am getting a lawyer to file a class action lawsuit. Good Luck Planet Fitness Corporate.

Great experience with Courtney. I am a new member of PF and I must say I am also a novice to fitness. This morning I’ve decided to go to the Davie, Florida PF gym to start my fitness journey, and as soon as I walked in I was greeted by Courtney, one of the personal trainers, she immediately took me under her wing and gave me a complete orientation of the gym. She went over every piece of equipment in the gym with me and made sure I felt comfortable using them. She answered all my concerns and questions promptly.

I decided to get healthy and go to the gym. There was so. Much advertisement and all the different classes, extras, etc.so I joined. I've never been to a gym of this size, but that's all it was. Size. All employees stayed behind counter and not helpful so I left. I've been looking how to cancel on their app and you CAN'T. After 6 weeks they charge you 49.99 annual fee. I went down there and canceled but because I didn't cancel before the 10th, they'll still charge me on the 17th. They just want your money and cannot find a number to corporate.. Another way to SCAM people's money.

I cancelled my membership earlier this year because Planet Fitness allows men, claiming to be trans, in the women's locker room. Deviant males frequently take advantage of this dangerous Planet Fitness policy. In one instance, a young girl was changing her clothes when a man entered the locker room and began shaving his beard. An adult woman took a photo of the man and showed it to the staff when she complained. Planet Fitness cancelled her membership. In July of 2024 Planet Fitness hired a new CEO who is more progressive and woke than the outgoing CEO.

I joined the Planet Fitness on Main Street in Security Widefield strictly to use the Hydro chair and the massage chair because I have two herniated discs and it worked wonders for me. The Hydro chair has been out of service for almost 3 weeks now. They said they’re having a hard time getting maintenance there. They would not compensate me with any type of one or two months free membership, I have not been contacted by any management there. I’ve left several notes but the manager there, his name is Don, has not yet contacted me so I’ve had no choice but they canceled my membership. I would not recommend this place if you’re looking for quality customer service.

After working out at this facility for months and bringing my gym bag with me on the floor that has my workout gloves, workout notebook, my barbell pad for squats and hip thrusts, water bottle, medication, phone, headphones, my own resistant, bands, and my own ankle straps for the cable machines - I was told that I was not allowed to have my gym bag on the floor with me because "things were walking off", I was in a room full of probably 30 other people working out. I counted at least eight MEN who had backpacks and gym backs with them, and the employee never approached them never spoke to them. He walked back through, and there were more men on the floor with bags that he never said anything to.

Front desk employees are rude. Don't even want to make eye contact. When I come in I always have to greet them first. And half the time they just ignore me as If I was not even standing there. The cleaning crew is great. I really don't like to go in there. But this is the closest gym to me.

Why can't I pay cash for a yearly membership, black card or regular membership? Can't you do math and add up the numbers to give me a cash price??? Why isn't it 24/7 and why can't we pay cash to get a membership?

Planet Fitness in Harrison is awesome. Enis is a great manager who isn't afraid of hard work. I have seen him many times lift up heavy machines and clean under them. This facility is amazingly clean. The staff works hard, are friendly and know me by name. Enis took the time to talk to me and tell me his story. What a great guy and a great staff! I could not ask for more!!!!!!

Planet Fitness has recently switched out Life Fitness treadmills for very cheap Matrix treadmills. If your main objective is just slow, easy walking, these new TMs will probably be okay, but if you're a runner or fast walker, STEER CLEAR! Extremely stiff board and belt with absolutely no shock absorption. Many people who have had to endure these new awful treadmills describe it like trying to run in sand. It was so bad that I literally thought I was sick or that something drastic was affecting my cardio and energy. Looked it up online, and discovered that, yes, it's the new super-cheap treadmills. We will have to start looking into switching to a better gym---the treadmills are THAT bad.

I went to my local facility to cancel membership. My lifestyle and commitments prevent me from taking advantage of even the Black card membership. I was told I am still in “commitment” and there would be a $60 but out to cancel. Never mind that I have held on to my membership over the years in hopes I could use it. Thru COVID I paid w/o using. So I figure this company has been given free money from me for several years. They advertise “no commitment” cancel any time. Not completely true. Buyer beware! Now the Federal Govt has taken action on companies and apps such as this. Won’t take effect until April 2025 but hey, THANK YOU CONSUMER PROTECTION. I used to love this company. Not anymore.

I have been working out every day at PF for the last 3 month. My fitness level has improved dramatically. But what I'm thankful for is the "no judge" policy. Everyone there is trying to better themselves. They should be commended and smiled at for all their hard work.

I am a member of the PF gym in Burlington NJ. The gym opened a couple years ago and far exceeds my expectations for fitness facility. The gym is SPOTLESS. The cleanest and most well kept gym I have EVER had the pleasure of being a part of. Over the past year, my wife and I have worked out at PF facilities in Atlanta, Charlotte, Orlando, and Miami and NONE of them are as well maintained as the facility in Burlington NJ. The manager of the facility, Jasmine, is outstanding. Attentive to the concerns and needs of the patrons and works with staff exceeding well in directing duties and assignments. As a former operations director of a 700 bed hospital, I am extremely impressed by her demonstrated leadership. It’s refreshing. Hats off to the Best Planet Fitness facility in the country, located 2200 Mt Holly Road in Burlington, NJ.

Location - E Broad St., Statesville, NC Had to rate 1 star to post review. On October 20, 2024, I received an email to rate my cancellation. I thought this was possibly spam, since I did not cancel my membership, which I have had with PF for 7 years. I called the location and spoke to David, he pulled my account, adding that there were two people with my exact name, also showing it was canceled on October 18, 2024, at a different location, he could not read the signature on the system or identify the location. David also showed the ABC third-party billing did take our $20.05 payment out on October 17, 2024. He said he could not view more than that and to call back Monday and speak to Miranda **.

If you're an ** or ** and you're visiting or maybe live in the Waycross Georgia area think twice before joining this location. I recently had an unpleasant encounter with the General Manager a young ** man with dreads. I'm not sure if he's instructed to treat ** members differently than everyone else but they was my personal experience. He seems to favor anyone who's not **. I was spoken to and treated like a vagrant from the street corner.

I canceled my membership a year ago - they never sent an email confirmation. I canceled a week ago. They never sent an email confirmation. They double charged me for months, actually over a year. They promised a refund and then they canceled the refund and did not send it. I had to block them from taking money out of my account. It cost me to do so. They refused to do anything to satisfy the ridiculous amount of money they stole from me. BURLINGTON NC - BEWARE! THE GENERAL MANAGER WAS THERE WHILE I WAS LODGING MY COMPLAINT AND DID NOTHING. Needless to say, BYE Planet Fitness.

I moved to Goodlettsville from Memphis. I gave them my new phone number and new bank card. It’s been about 10 weeks and both months they’ve continually charged my old obsolete bankcard which has cost me to incur $70 in overdraft fees and four times I’ve checked and they still haven’t updated my phone number. The old phone number hasn’t been functioning for over a year, I will update this if they decide to have some integrity and refund my $70 in overdraft fees. They demand to be able to access your bank account every month, but have such a crummy way of handling your card and won’t even delete your old card. It’s very odd.

We tried so many times to cancel the membership for my son, and every time I call, I get different instructions about cancellation. They told me to call 800 number many times and when we call they said it must be done in person. We went there so many times in person, they said it’s canceled, it was a lie again. I am so sick of this gym. No one knows what they doing. I will continue to give this place a bad reviews all because the reps there are awful. No customer service experience. Also, the machines are not controlled for everyone to use. So many times, one person uses 3 machines at time and people be waiting while the person have towels and holding 3 machines. Hello, other people are waiting, why can workers stop the nonsense? It’s a mess, not organized at all. Wake up workers. Do your job.

I spoke with their front desk about needing to go out of the country and he suggested we freeze the monthly dues. When I came back, I was surprised to learn my membership was canceled! And I was just charged my annual dues. Anyway, I explained this to the acting manager and she said she can waive the new annual dues, which I agreed. After a month, I was surprised to see another annual auto payment, just 7 months from when I last paid! I called up and the lady manager apologized saying they need to train their acting managers well.

I am disappointed by the way Planet Fitness handled a billing issue. I am enrolled in auto billing on my credit card which always has available credit, but somehow they must’ve had an issue with their processor and they claim that they could not charge my card. So, they just went about charging me a late fee of $25. I called this to their attention, but have not received a response from management. I recognize that mistakes can happen, but their lack of concern for correcting their mistakes is very disappointing. If management reads this, I would encourage you to resolve the billing issue for me immediately, so that I can edit my review accordingly. I have no other way of communicating with management. On a more positive note, I should mention that Manuel is very friendly and is a super responsible staff member who I am sure would have resolved the issue for me if he was present at the time. Thanks, Marc **.

The Planet Fitness here in Missoula Montana is by far the most disgusting one I've ever been to. The same feces smeared on the same toilet a week later speaks volumes to how much the staff here doesn't care to clean. I'm about to cancel my membership. Also, a lot of broken towel hangers etc. They simply don't care about the gym or their customers.

I am not happy with Planet Fitness. I moved over an hour away and have not stepped foot in one in almost 8 yrs and they refuse to cancel my membership unless I go in or by certified mail. Excuse me I work 2 jobs and am a single mother. I barely have time to breathe. But they definitely don't mind taking your money.

The Planet Fitness in Bonney Lake WA is fantastic. The manager Kaya is amazing! Helpful, kind, and very knowledgeable. She showed us around and made us feel at home. There is a great selection of equipment. Bathrooms were clean.

Had cancel my membership. They entered my billing info incorrectly and charged me a $15 late charge every month for 5 months. When I called them on it they attempted to credit me 3 months. I placed numerous phone calls and was given false information repeatedly before 1 young lady entered my request for a refund. Unfortunately she even stated it was highly unlikely I would get my money back. If I don’t I promise you it’s going to cost them more than the $75 dollars.

The Manager of E, Capitol in Milwaukee is extremely unfriendly and unrealistic. She constantly threatens well-intentioned paying members. You will be denied entry for several ridiculous payment issues. Most of the other employees there are fine, realistic and friendly! Her people skills are horrendous!

Two month in a row they have charged me 15.00 penalty under the excuse they couldn’t process the payment on the day schedule even the account had enough money, the funny thing is the next day they are able to process the payment from the same account, just the 15$ details, that’s a scam, I can subscribe online but I need to go to the exact location I have subscribed to cancel, absurd.

I wanted to reach out to management on their employees Dallas and Maddox for a job well done. They are stellar employees who rack weights, clean, and keep bottles full for the cleanliness of the gym. I’ve been coming for over a year and notice they go beyond the typical employee duties. The youth is not lost. Thank you parents for raising good and respectful humans!

Planet Fitness is a rip-off! Do not join this gym, especially Brookfield location. Jarred is the manager and he doesn't give a crap about paying customers. He lied and said he tried to contact me because PF kept charging me a $15 late fee. Make it make sense why am I being charged a late fee when the fee for gym membership gets automatically taken out? I have been a member for years and it has always been drama with PF. This is an unprofessional gym!! DON'T COME TO PF. GO TO A PROFESSIONAL GYM THAT CARES!

I have been a longtime customer of Planet Fitness since 2017. Originally signed up in Kennewick, Washington as my employer was close by. I then tried to switch my contract to the 5801 Summitview Ave Yakima, Washington and was told I needed to go in person to simply get this transferred. Since being a member, I have been charged fee on top of fee, I just paid my yearly fee, the app stated I was up to date and my balance was 0.

Never sign up for this scam, I just tried to cancel my membership and they won’t let you cancel over the phone, or online. You have to go in in person. Thanks for wasting my time to make a few more dollars. SCAMMY!

Today I was in Planet Fitness Mission Ave. Oceanside. There was a person videotaping in the men's locker room and I was in plain view. When brought to the attention of staff they seemed not to care. When I complained I was told to leave. I understand that this against policy except in Oceanside.

The PF in North Highlands is ABSOLUTELY TERRIBLE! Full of young kids sitting on phone for at least half an hour on each machine doing only 3 sets. Brand new equipment and half is under repair. And never any paper towels, HORRIBLE!

Planet Fitness in Sterling Heights cleanliness has gone downhill. The gay manager Nick there see fit to hit on staff and customers. Not only that his micro aggression and micro managing approach makes people very uncomfortable. The staff there is as sorted as well from pricing to long haired tatted up. They scraped the bottom of the barrel for employees.

This review isn't about the club itself, it's about the manager. His name is Rob. He is very rude and not a nice person. This manager gave me attitude because I had to call the club to discuss my bill. I called earlier in the day and apparently their staff in the morning isn't trained to discuss your bill so I had to leave a message for someone to call me back. I waited 6 hours for someone to call me back. So I decided to call back since no one call me. Then Rob answered. He was very short with me which in turn upset me. He apparently didn't like that I was short with him and got an even bigger attitude. He asked to call me back, so now I have to wait until I may or may not get a call back.

I had to take the last club to small claims court to get them to return a year's worth of improper charges. I won and it money was returned but most people won't do this and the clubs know it. I believe that is why they want your account numbers. They don't want credit cards because those are easily disputed..Banks will not help to stop the improper withdrawals from your checking account. Members beware. Find a Honest Club.

False advertisement as far as 24/7 gym. Location in Goodlettsville TN makes up their own hours but still charges full rate. The maintenance on the gym equipment is subpar at best, and when they go down, don't get in hurry to fix.

The rudest and ugliest staff of PF specially the manager! Their location’s ratings don't lie. Where are they going to be if they do not have customers anymore plus the fact that they are being boycotted ALL over the country??? Also, this location’s security is a big joke!!!

Planet Fitness on Eastchester drive high point! I am a long time customer and a newly hired young manager named Cheyenne was very rude to me, and another member came up to me and said he heard the whole conversation and she had been rude to him earlier. So he was pissed also on her behavior! She should be fired!!!!

There needs to be rules as to how long a person can utilize a piece of equipment. I see at least 30% of people sitting and looking at their phones while sitting on the equipment. Also, there are some who wear flip-flops or go barefoot while lifting. If there is not going to be equipment added, then enforce rules. Some of us who are committed and limited on time needs equal time as opposed to those who are disrespectful. Will be switching to a new facility soon.

The Planet Fitness fee structure seems like a scam. The contract says something and they charge more. They will not agree that they are wrong or charged more, in spite of showing the proof. So awful, my experience is.

Their customer service is at minus level. I recently moved out of state and told to send in a written letter to cancel which I did. It was received 12th of this month. 19th I was charged the monthly fee. Call in to ask why. Got rude millennial that said, "I can get a manager to tell you the same thing I just said." Talked to manager who said I would have to speak to his sup on Monday.

I have canceled my membership over a year ago and they are ignoring me and they won’t refund the $601 they owe me and keep taking payments and this service is absolutely terrible to try to cancel as they just wanna take from people who don’t want to use their service.

Planet Fitness is a great place to workout. The employees are very friendly. Michelle at the front desk is very helpful and quick with a smile. Dey, floor maintenance makes sure the facility and the machines are always clean, all the trainers are very helpful and motivating. The gym doesn't get too crowded and machines are spaced from each other to not feel claustrophobic. I highly recommend them. Try them out!

BEWARE! They make it a nightmare to cancel. You can signup online, but can’t cancel online. Went in to sign cancellation form but they kept charging me. Called to inquire and they had no record of the contract and I was never given a copy, I asked and they said they would send one via email. That never happened…I had to get my bank involved because you can’t use a credit card as a payment option. The same thing happened with my neighbor and 2 coworkers. They know if you use a credit card, you can dispute the charge and then they couldn’t play this game. The $10 a month seems great, until you want to cancel.

Ease of signing up..just fill out a form from the comfort of your home. Give them your credit card or your checking account number..Simply, oh yeah. Then, for whatever reason (broken bone, lost eye sight).. It does not matter.. You cannot go to the website where you signed up.. One must GO to the PF physical site, AND If you are lucky, maybe, They will LET YOU RESIGN, PUTTING IT IN WRITING, FILLING OUT A FORM AND SIGNING IT. Your alternate choice is to send a Written resignation by certified or registered mail.. Dont Forget! You may end up paying for an unwanted unused expensive bill!

I was told it was $1 to start then $25 every month. Now I get to the second month and charged a $49 annual fee. Why am I being charged an annual fee and I only been with the company 2 months. The company just takes fees without your permission! I will definitely be canceling and going with another fitness company!

My husband and I just moved to Florida and joined Planet Fitness, I have never heard of a company needing two payment methods to charge you once a month. With that being said planet fitness tried charging my checking account and for some reason they said it wasn't going through so they charged my credit card, the following month they charged me a 10.00 late fee. When I called my store they said there was no way of issuing me a refund, this is one shady company and I would never recommend them to anyone, horrible business practice.

I love Planet Fitness, great environment and customer service. However, they just changed their hours. I work in law enforcement and my hours changed all the time. I have to say that I am very disappointed. I will have to look for a 24 hour gym.

Planet Fitness withdraws money even after you cancel. When you call your home club, the manager says, "I have contacted the billing department for you but they are not getting back to us, I apologize." There is nothing else I can do but wait. I have also contacted the billing department twice and get no reply from them.

I have to say one of the reasons I keep coming back to the Hammond, Indiana PF is due to both Miriam and Marlén (I hope I’m spelling this right). I come in at least 3 x a week after my run to use the deep tissue massage chair. These ladies are always accommodating, have a smile on their faces and are all around friendly. They are usually on day shift and are always busy cleaning or working at desk but never seem annoyed or disinterested in being these. Koodles to both of these ladies and PF is lucky to have them working for the company!

They scammed me out of $400. I froze my account but it somehow kept billing me for over 2 years without ever using my membership. You'd think they would auto cancel if you never activate it but then again that's the cheap trash can of a company I signed up for. Don't use them. All they want is to fool people into wasting money.

Don't not give your bank info to Planet Fitness! They will overcharge on purpose to give you late fees even if auto draft is there. It's scam they use to make more money. I'm owed hundreds of dollars and don't try to speak with managers because you will be ignored. Jo Jo out of Jacksonville NC completely doesn't hear even though proof are in the receipts and bank statements. Do your research and join another gym! Safe yourself headaches!

I had a great experience at the Hammer Lane location. Ray is very helpful, polite and if you have any questions he is ready to help! It's clean and I would go back to this location again! I definitely will recommend to my friends and family.

Hi. My name is Oreste **. I just closed my account because every time I go there is elderly that stay on a machine for a long time. They don't say anything. People need to work out too. They pay. Never again will I go back. I had never had this problem until a few times that I have went. I'm tired of this problem.. I told the employees they don't do anything to tell them that they could only stay on for so long. 7/9/24.

The gym itself is fine. But here’s the problem. They say they are judgement free and yet they define “a lunk” and a person that grunts, wears a weightlifting tank top, drinks water from a gallon jug and judges. Is that not a stereotype and judgement? PF uses this “judgement free zone” when it fits their narrative. No judgement is NO judgement. You don’t get to pick and choose whom you judge. I know plenty of men and women who fit the “the lunk” definition on the wall at PF and would never judge anyone. They are the most quiet good natured people that just live to lift. PF you are definition of a hypocritical company. You’re not judgement free, you judge with convenience and contempt.

I have been a member for about 8 months. The gym is clean, machines well maintained and I enjoy the quiet atmosphere. BUT the "Crowd Meter" is a joke. Not at all accurate. It always reads one or two blips. Well, two blips is bordering on crowded. They need to adjust this to accurately reflect the current attendance.

I have a "One Pass" plan through Medicare that pays for a gym membership and our local Planet Fitness is clearly on the list of participating gyms in my area. When I went to check them out, they told me that they don't participate, and when I told them that they are on the One Pass website they said that "all of the PF locations are independently owned and make their own decisions." I walked out and joined a different gym.

I started a 10$ a month membership. I had been a member for about 6 weeks. When an unknown annual fee caused an overdraft. I went there and asked if I could get the fee removed and end my membership. They said yes pulled up my account, ended it and then said (Oh yeah no refunds). I am mentally disabled and they took advantage of me. Then He laughed at me when I said the bank would handle it. Also me and my mom took my niece and She had to see a grown man's penis in the ladies' locker room. No she won't use ANY public restrooms. So it's a scam and not supervised. The employees won't show how the machines work unless you pay extra for a personal trainer. Do yourself a favor and chose a different Gym.

Pricing is unpredictable and changeable. Researched pricing yesterday so I would know. When I went to join today, I found that the Blackcard went from 25 to 30 overnight. Along with the annual fee, this is not a great bargain as other gyms in my area.

This place is absolutely ridiculous! Do not start a membership with them because even when you cancel your membership, you still get charged and they take it right out of your account. I’ve been being robbed by this business for literally a year after I canceled my membership and they still haven’t gotten the problem fixed. I canceled because I couldn’t afford it and they’re still taking my hard-earned money without name even having the membership anymore! Just robbed me again this morning of $40 and I call and again what do you know, not a manager around at all as per usual.

The staff is terrible - I have been a member for almost 2 years - they advertise 24 hour. Not true at all. Terrible terrible staff. They do not help members and when voicing I needed help I did not get it - when I got frustrated and told the guy he needed to do something - he proceeded to be rude and talk down - I am a paying customer. Without members they can't make salary. The guy lied - the whole staff is a mess - the class of people is poor.

I’ve been a member of Planet Fitness for almost 10 years now. I joined the gym because it’s convenient. There’s a gym in every neighborhood throughout the United States and I travel often. The gyms themselves I find are fairly clean. The weights and fitness machines are well maintained. It’s very consistent throughout every gym. That being said. My only complaint is almost “every” men’s bathroom at Planet Fitness are filthy. I can pretty much guarantee that when I walk into the men’s bathroom at a Planet Fitness it’s going to smell of urine. I live in New York, I travel often to Florida and both Planet Fitness bathrooms stink of urine.

Working out here was perfectly fine and normal. The issue is when you want to end your account. They don't allow users to cancel memberships over the web, app, or over the phone (because they are scumbags). I called their corporate office to try to end my account and the guy laughed at me. I had to call my bank and put a freeze on any transactions created by Planet Fitness just to get them to stop charging me. Apparently the only way to cancel your membership otherwise is to go in person and talk to the front desk (I moved out of the area, making this impossible for me). They do not care about their customers and just want their little profit line to go up even if it means scamming their members who have not been in years. For the record, I was paying for a membership ($10) a month for three years before I finally had enough. Horrific stuff.

5 clubs in 5 months and EVERY single PF has no hot water and FILTHY bathrooms and showers every single visit. Who wants to get into a new car all sweaty on those brand new seats and smell the car up. Trying to CANCEL is a nightmare. Violating consumer protection laws.

I came in to Planet Fitness this morning and there was two employees behind the counter. One was leaning on the counter talking to someone and the other lady was on her phone. Was not greeted by either one. Other people came in and the guy was on his phone when people walked by. He did not greet them. And this was this morning but it is not an isolated case. It happens all the time. Maybe the manager should be looking at the cameras.

My husband joined the gym pre Covid! Unfortunately for the past two years he has been disabled. We have called the gym on many occasions trying to cancel his membership with no luck. They continue to tell us he must come to the gym to cancel. Unfortunately he is unable to do that. The only time he leaves the house is via ambulance to the hospital. It’s sad this is how they treat the disabled.

I am a ** card member and I had bad customer service from a female employee in the Apple Valley, MN location. She’s was not willing to greet me when I came to the gym and gave me a bad attitude when I tried to buy water. She argued with me and I do not appreciate it. I feel that I’ve been discriminated against based on my ethnicity and religion. Other employees were kind and respectful.

While the individuals working for the stores were super kind and tried to be helpful, there is no way to escalate a situation. Period. There is no corporate billing department and no direct contact to anyone who has any control over this. Basically I feel totally screwed. I had a home base and I moved a few years ago never thinking again that I had a home base different from the one I used. So I didn’t need the membership any longer and am a small business owner so I cut that out of the budget. While I thought for sure I cancelled my membership and signed a document there is suddenly no proof of it. So for one full year planet fitness has been charging a barely active card on file. Some transactions went through and some did not because I don’t keep funds in that account regularly. It’s just a random card.

Yesterday 06-17-24 I visited the Planet Fitness located at Wayne and Chelten in Germantown just before noon. Once inside, I was dismayed to learn that there was no soap in the mens' bathroom. After leaving there, I was further dismayed to see there were no towel wipes at any of the sanitizing stations. When I asked the PF associate about the situation, she stated matter of factly that there was no soap or station wipes. When I asked to speak to a manager, she stated that there was none and that she was the supervisor, then went back to viewing her cell phone. Only after several other customers began expressing their dismay did wipes and bathroom soap begin to appear. I've never had such a negative experience at any PF location before; very disheartening!

I have been a member since 2020. The club on 1706 W. Irving Blvd, Irving, Texas 75061 have become an unwelcoming and unsafe place to go. I attend almost daily and use my Black Card access to bring my brother. The place have been taking teenagers that tend to hang around in groups, the number of people allowed inside have grown exponentially, the place is not clean, there is not enough space to workout, not enough machines, the water fountain is not working and the AC is also malfunctioning. For those reasons I have decided to close my Black Card membership. Gym manager: **.

They make extremely hard to stop membership, I would never join this organization again. Making you send certified letters or going to location where you got your membership. This is totally unacceptable.

Super baffled how this establishment will take your money ONLINE and little to no other information when initially signing up.. but god forbid you need to cancel and go elsewhere.. you have to cancel IN PERSON or have a CERTIFIED letter with a signature on it to actually cancel. Completely wild. On top of the horrible customer service. Would never recommend this place to anyone.

The only complaint I really have is PF needs to get back to 24/7 in ALL THEIR CLUBS! This alone is what separates PF from most other fitness clubs, and is a huge selling-marketing point! This has to happen. And it shouldn't matter if you don't get many members in after midnight! With PF annual dues, and a black card holders, that's a pot of money per year not to be 24/7. If you're going to try and be competitive and hang with the big boys, it's gotta be 24/7 minus all major holidays, or you'll lose members!

I don’t understand how they harass you for payment and club fees but more than half the tanning beds have an issue. 8 bulbs don’t work. Facial tanners don’t work. So where is our $ going 'cause they can’t even provide the services they tell you about when getting you to sign a contract. Also they will put you in a bed with two bulbs working and get upset when you complain. I just want to know why us tanners can’t even tan. It’s horrible. I brought a guest for the first time ever and I had to pull teeth to even get my guest in a hydro massage bed. I’m just not happy at all. I would give a review of negative 10 on the Chapman Hwy location. Where does our $ go? 'Cause it obviously doesn’t pay for lights in the tanning bed.

Gym used to be great here in Rapid City SD, now tanning beds and hydro beds are broken and not being fixed in timely manner, machines are breaking down and not being fixed, half of the bathroom stalls are out of order, the gym is very dirty/unsanitary and not being maintained, this place has become a mess, black card members or any members for that matter, are not getting the full benefit of the price paid with broken down equipment, filthy conditions, non working bathroom stalls, and rude argumentative "acting" managers, so what are we paying for?, Constant turn over of staff, this gym has been without a permanent manager for weeks, just an "acting" manager who needs to go back to customer service training.

I enjoy going to the one in Mount Vernon. Staff is friendly and helpful and the equipment is great, lots of it and plenty of space to move around. The hours are great. Open late or early. The music is good too.

Terrible customer service. The annual payment was not taken out when it was supposed to. I have not even stepped into the gym and have experienced poor customer service. I have called multiple times to resolve the issue without any resolve to date. I will be paying the fee and going elsewhere at this point.

I went yesterday with my son to Midnapore branch in Calgary. He is a Black member so he can bring a friend. They didn't let me in, although they saw him in the database. We canceled the membership on the spot and he was suppose to be valid for another 17 days. Today they didn't let him in again. Never, but never will step in a Planet Fitness again.

Dear, In October 2023, I used the services of this Planet Fitness as planned for my visit. However, it was supposed to be a subscription for that month only, but I have been charged up to the present date (May 20, 2024). Despite numerous attempts to cancel, I have been unsuccessful. The website does not allow cancellation, and I have had difficulty resolving the situation due to the language barrier. Given these circumstances, I demand the immediate cancellation of my subscription and a full refund of the charges since the date of the unauthorized subscription. I look forward to a prompt and effective resolution to this issue.

Planet Fitness is generally an okay gym for a beginner or normal person. I have no issues with the facilities themselves. I feel hostage to giving them money, I can not easily cancel my membership. I have called many times and I have been told my only option to cancel my membership and cancel my $25 recurring payment to them is to come in person to cancel it. Furthermore, after reviewing my contract I first must obtain a cancellation form in person, but then I have to send it handwritten via mail courier that says specifically, and I quote-- "I do not wish to be bound by this contract". Then you wait for them to approve it? They have been taking money from me for years, and it has been so difficult to cancel.

I'm very disappointed with customer service. For 3 weeks I’ve tried to transfer my membership and I have limited time to be able to go in in person. So 3 weeks I've missed working out. It was hard enough to get motivated to start with. They say do it online, online says do it through your club. And then the club says, "Well that's the way you have to do it is online." No help as to how. I'm going to try to find another gym. Obviously just 1 membership doesn’t matter. I'm disgusted with them.

The fact that you can sign up online but have to show up in person to cancel is scummy. I moved after signing a year long agreement and cannot visit the location, so now I have to wait to transfer my home location or send a letter via the mail? How is this legal? If you can sign up online they should be required to allow you to cancel online. I will recommend all my friends and family to take their business elsewhere. An aside, this is barely a gym. Limited option for free weights and content for body builders and serious athletes.

I use multiple locations, and PF used to be great. I joined for their 24-hour schedule and had a lot of company on off hours. Then they cut their hours drastically (but not their price), although they still leave the lights, TVs and fans on 24/7, and they are frequently late to open. Sitting (not for the first time) at 6:38 am outside a facility that was supposed to open at 6. Inexcusable.

I have no problem with the staff, my problem is with the patrons. I'm tired waiting to use a piece of equipment and the person is sitting on it playing with their phone. I've seen people tying up a machine for 20 minutes while doing nothing but texting. There should be some gym policy about this.

Since my membership cancellation in August 2023 they are milking my checking account and charging me every month. When I complained they contacted the ABC billing, contracted billing service company, yet nothing changed and charges continue. I asked my bank to stop any future charges because nothing else helped.

I am not afraid to say I hate Planet Fitness. The idea or concept of the facility could have been good but hiring staff that is incompetent at best just destroys what good the health club could have had. I had them take double payments out of my account. I asked to cancel my membership at the mentor facility and the manager refused. This wasn't a one time horrible experience. I tried their club twice both times were a nightmare. I will never give any other health club the ability to access my funds. I hope a law is passed that prevents Planet Fitness from taking funds that do not and should not belong to them.

They fail to meet ADA requirements and, when I tried to get assistance, the manager was incredibly rude, dismissive and incompetent. Added to the fact that there is NO way to escalate my concerns beyond him - no customer service number and no response from my 4 online inquiries. Bottom basement pricing for bottom basement service.

The low price is me entice you but the horrendous staff and policies will quickly drive you away! Stay away unless you enjoy throwing money away on a place that will wait until they have taken your annual fee and monthly payment and then simply cancel your membership with a blank email! Unbelievable? I'm a Believer now along with thousands of others I have found. D plus BBB rating and going down fast.

You have a lunk alarm for guys that grunt or drop weights but no alarm for guys that freely go into the women's dressing room. What a backwards company. More emasculating of men and putting women in danger. Stop supporting this insane agenda of the left. It's immoral and wrong. Build an OTHER bathroom if you want men and women in the same bathrooms.

When I signed up, it was under the promise that I could cancel online or by phone. Having been burned before by a gym contract, I was promised that canceling was that easy. This was clearly misleading and false. When I did go on to quit, I was given a form which I signed. This was the end of it, or so I thought. A few months later, I realized that Planet Fitness was still charging me a membership fee. I called and explained what had happened, but the rep told me that regardless of whether I canceled in person, I would need to now change my membership location to a nearby location or sent a notarized letter. When I canceled my membership in California, I did so because I was moving to Montana. The nearest Planet Fitness location was 3 hours away from me. I was so frustrated that I had to go through these insane steps just to cancel.

I was told to cancel my membership online and if I did it before the date I wouldn’t be charged. Well when I realized a week later it didn’t cancel I went in to Planet Fitness and canceled. Well they took out the fee over 50 dollars. When I called to explain the manager said, "We don’t refund annual fee" and wasn’t very nice about it, wouldn’t help in any way so when I asked who was over him he said no one. So I’m out 50+ money and they just don’t care. I will never use them or suggest them to friends. Sue C.

I went in PF Covington Square, Lithonia, Georgia to cancel my membership. In the end I was humiliated and insulted because I refused to pay $10 and asked for the mgr or owners’ name. Asst mgr and staff refused to give me names and I refused to leave until I got the information. Staff told me to take my “56 yr old fat **” on and posted the incident on TikTok. I will not stop until I get an apology and paid! The young guy threw gang signs up trying to intimidate me, see the attached picture. I could not upload the TikTok Video

I paid for a one month black card membership on Easter day, 2024, which was March 31. I decided by April 20 that I wasn't interested in Planet Fitness. I went in to the fitness center and requested to cancel my subscription, which is the way they want you to do it. You cannot call on the phone or email them to cancel, which is fine. However, I told the employee that they already pulled another payment out of my account on April 17 and asked why they are pulling it so early when my first payment was paid on the 31st of the prior month; he didn't have an answer for me. I asked him how I can get my money back since I won't be a member anymore and I canceled before the end of the month. The employee told me that there is no phone number to call because if I look up customer service online, it's gonna direct me back to their office and they can't help me.

I loved Planet Fitness but one worker in Garden City he made me mad. From couple years I didn’t have any issues. We like friends between customers & employed but 1 person he broke that. I didn’t quick Planet now. I just quick one location because of him. I’m so upset since Monday.