Planet Fitness Reviews

I was a member 6 months ago every time I walked in the workers were on their cellphones behind the desk doing videos and texting, some very rude, A lady name Charlene (who works there) was always cleaning and helping others out, I would always have to ask her for assistance because the others were playing and on their phones, manager let's this go on and doesn't do anything about it... Poor customer service. I will not be going back.

Not professional and won’t accommodate. Won’t cancel my membership. Tried to cancel since last year. Doesn’t train employees properly. Incompetent. Hire someone who has better customer service experience.

Every team member is awesome and always willing to give you the best experience while there. Jesus runs a great gym and leads by example. Always clean and plenty of equipment. Great gym to be a member of.

I stopped in two franchises just south of Atlanta which are owned by the same franchisee. Planet Fitness Corporate has now amended their Black Card Contract to where individuals who travel cannot attend a franchise for more than 10 days in a 30-day period. If you do attend a franchise location more than 10 days in a 30-day period there is now a charge against your account which they have on file. I do not recall being given constructive notice of this drastic policy change. I am getting a lawyer to file a class action lawsuit. Good Luck Planet Fitness Corporate.

Great experience with Courtney. I am a new member of PF and I must say I am also a novice to fitness. This morning I’ve decided to go to the Davie, Florida PF gym to start my fitness journey, and as soon as I walked in I was greeted by Courtney, one of the personal trainers, she immediately took me under her wing and gave me a complete orientation of the gym. She went over every piece of equipment in the gym with me and made sure I felt comfortable using them. She answered all my concerns and questions promptly.

I decided to get healthy and go to the gym. There was so. Much advertisement and all the different classes, extras, etc.so I joined. I've never been to a gym of this size, but that's all it was. Size. All employees stayed behind counter and not helpful so I left. I've been looking how to cancel on their app and you CAN'T. After 6 weeks they charge you 49.99 annual fee. I went down there and canceled but because I didn't cancel before the 10th, they'll still charge me on the 17th. They just want your money and cannot find a number to corporate.. Another way to SCAM people's money.

I cancelled my membership earlier this year because Planet Fitness allows men, claiming to be trans, in the women's locker room. Deviant males frequently take advantage of this dangerous Planet Fitness policy. In one instance, a young girl was changing her clothes when a man entered the locker room and began shaving his beard. An adult woman took a photo of the man and showed it to the staff when she complained. Planet Fitness cancelled her membership. In July of 2024 Planet Fitness hired a new CEO who is more progressive and woke than the outgoing CEO.

I joined the Planet Fitness on Main Street in Security Widefield strictly to use the Hydro chair and the massage chair because I have two herniated discs and it worked wonders for me. The Hydro chair has been out of service for almost 3 weeks now. They said they’re having a hard time getting maintenance there. They would not compensate me with any type of one or two months free membership, I have not been contacted by any management there. I’ve left several notes but the manager there, his name is Don, has not yet contacted me so I’ve had no choice but they canceled my membership. I would not recommend this place if you’re looking for quality customer service.

After working out at this facility for months and bringing my gym bag with me on the floor that has my workout gloves, workout notebook, my barbell pad for squats and hip thrusts, water bottle, medication, phone, headphones, my own resistant, bands, and my own ankle straps for the cable machines - I was told that I was not allowed to have my gym bag on the floor with me because "things were walking off", I was in a room full of probably 30 other people working out. I counted at least eight MEN who had backpacks and gym backs with them, and the employee never approached them never spoke to them. He walked back through, and there were more men on the floor with bags that he never said anything to.

Front desk employees are rude. Don't even want to make eye contact. When I come in I always have to greet them first. And half the time they just ignore me as If I was not even standing there. The cleaning crew is great. I really don't like to go in there. But this is the closest gym to me.

Why can't I pay cash for a yearly membership, black card or regular membership? Can't you do math and add up the numbers to give me a cash price??? Why isn't it 24/7 and why can't we pay cash to get a membership?

Planet Fitness in Harrison is awesome. Enis is a great manager who isn't afraid of hard work. I have seen him many times lift up heavy machines and clean under them. This facility is amazingly clean. The staff works hard, are friendly and know me by name. Enis took the time to talk to me and tell me his story. What a great guy and a great staff! I could not ask for more!!!!!!

Planet Fitness has recently switched out Life Fitness treadmills for very cheap Matrix treadmills. If your main objective is just slow, easy walking, these new TMs will probably be okay, but if you're a runner or fast walker, STEER CLEAR! Extremely stiff board and belt with absolutely no shock absorption. Many people who have had to endure these new awful treadmills describe it like trying to run in sand. It was so bad that I literally thought I was sick or that something drastic was affecting my cardio and energy. Looked it up online, and discovered that, yes, it's the new super-cheap treadmills. We will have to start looking into switching to a better gym---the treadmills are THAT bad.

I went to my local facility to cancel membership. My lifestyle and commitments prevent me from taking advantage of even the Black card membership. I was told I am still in “commitment” and there would be a $60 but out to cancel. Never mind that I have held on to my membership over the years in hopes I could use it. Thru COVID I paid w/o using. So I figure this company has been given free money from me for several years. They advertise “no commitment” cancel any time. Not completely true. Buyer beware! Now the Federal Govt has taken action on companies and apps such as this. Won’t take effect until April 2025 but hey, THANK YOU CONSUMER PROTECTION. I used to love this company. Not anymore.

I have been working out every day at PF for the last 3 month. My fitness level has improved dramatically. But what I'm thankful for is the "no judge" policy. Everyone there is trying to better themselves. They should be commended and smiled at for all their hard work.

I am a member of the PF gym in Burlington NJ. The gym opened a couple years ago and far exceeds my expectations for fitness facility. The gym is SPOTLESS. The cleanest and most well kept gym I have EVER had the pleasure of being a part of. Over the past year, my wife and I have worked out at PF facilities in Atlanta, Charlotte, Orlando, and Miami and NONE of them are as well maintained as the facility in Burlington NJ. The manager of the facility, Jasmine, is outstanding. Attentive to the concerns and needs of the patrons and works with staff exceeding well in directing duties and assignments. As a former operations director of a 700 bed hospital, I am extremely impressed by her demonstrated leadership. It’s refreshing. Hats off to the Best Planet Fitness facility in the country, located 2200 Mt Holly Road in Burlington, NJ.

Location - E Broad St., Statesville, NC Had to rate 1 star to post review. On October 20, 2024, I received an email to rate my cancellation. I thought this was possibly spam, since I did not cancel my membership, which I have had with PF for 7 years. I called the location and spoke to David, he pulled my account, adding that there were two people with my exact name, also showing it was canceled on October 18, 2024, at a different location, he could not read the signature on the system or identify the location. David also showed the ABC third-party billing did take our $20.05 payment out on October 17, 2024. He said he could not view more than that and to call back Monday and speak to Miranda **.

If you're an ** or ** and you're visiting or maybe live in the Waycross Georgia area think twice before joining this location. I recently had an unpleasant encounter with the General Manager a young ** man with dreads. I'm not sure if he's instructed to treat ** members differently than everyone else but they was my personal experience. He seems to favor anyone who's not **. I was spoken to and treated like a vagrant from the street corner.

I canceled my membership a year ago - they never sent an email confirmation. I canceled a week ago. They never sent an email confirmation. They double charged me for months, actually over a year. They promised a refund and then they canceled the refund and did not send it. I had to block them from taking money out of my account. It cost me to do so. They refused to do anything to satisfy the ridiculous amount of money they stole from me. BURLINGTON NC - BEWARE! THE GENERAL MANAGER WAS THERE WHILE I WAS LODGING MY COMPLAINT AND DID NOTHING. Needless to say, BYE Planet Fitness.

I moved to Goodlettsville from Memphis. I gave them my new phone number and new bank card. It’s been about 10 weeks and both months they’ve continually charged my old obsolete bankcard which has cost me to incur $70 in overdraft fees and four times I’ve checked and they still haven’t updated my phone number. The old phone number hasn’t been functioning for over a year, I will update this if they decide to have some integrity and refund my $70 in overdraft fees. They demand to be able to access your bank account every month, but have such a crummy way of handling your card and won’t even delete your old card. It’s very odd.

We tried so many times to cancel the membership for my son, and every time I call, I get different instructions about cancellation. They told me to call 800 number many times and when we call they said it must be done in person. We went there so many times in person, they said it’s canceled, it was a lie again. I am so sick of this gym. No one knows what they doing. I will continue to give this place a bad reviews all because the reps there are awful. No customer service experience. Also, the machines are not controlled for everyone to use. So many times, one person uses 3 machines at time and people be waiting while the person have towels and holding 3 machines. Hello, other people are waiting, why can workers stop the nonsense? It’s a mess, not organized at all. Wake up workers. Do your job.

I spoke with their front desk about needing to go out of the country and he suggested we freeze the monthly dues. When I came back, I was surprised to learn my membership was canceled! And I was just charged my annual dues. Anyway, I explained this to the acting manager and she said she can waive the new annual dues, which I agreed. After a month, I was surprised to see another annual auto payment, just 7 months from when I last paid! I called up and the lady manager apologized saying they need to train their acting managers well.

I am disappointed by the way Planet Fitness handled a billing issue. I am enrolled in auto billing on my credit card which always has available credit, but somehow they must’ve had an issue with their processor and they claim that they could not charge my card. So, they just went about charging me a late fee of $25. I called this to their attention, but have not received a response from management. I recognize that mistakes can happen, but their lack of concern for correcting their mistakes is very disappointing. If management reads this, I would encourage you to resolve the billing issue for me immediately, so that I can edit my review accordingly. I have no other way of communicating with management. On a more positive note, I should mention that Manuel is very friendly and is a super responsible staff member who I am sure would have resolved the issue for me if he was present at the time. Thanks, Marc **.

The Planet Fitness here in Missoula Montana is by far the most disgusting one I've ever been to. The same feces smeared on the same toilet a week later speaks volumes to how much the staff here doesn't care to clean. I'm about to cancel my membership. Also, a lot of broken towel hangers etc. They simply don't care about the gym or their customers.

I am not happy with Planet Fitness. I moved over an hour away and have not stepped foot in one in almost 8 yrs and they refuse to cancel my membership unless I go in or by certified mail. Excuse me I work 2 jobs and am a single mother. I barely have time to breathe. But they definitely don't mind taking your money.

The Planet Fitness in Bonney Lake WA is fantastic. The manager Kaya is amazing! Helpful, kind, and very knowledgeable. She showed us around and made us feel at home. There is a great selection of equipment. Bathrooms were clean.

Had cancel my membership. They entered my billing info incorrectly and charged me a $15 late charge every month for 5 months. When I called them on it they attempted to credit me 3 months. I placed numerous phone calls and was given false information repeatedly before 1 young lady entered my request for a refund. Unfortunately she even stated it was highly unlikely I would get my money back. If I don’t I promise you it’s going to cost them more than the $75 dollars.

The Manager of E, Capitol in Milwaukee is extremely unfriendly and unrealistic. She constantly threatens well-intentioned paying members. You will be denied entry for several ridiculous payment issues. Most of the other employees there are fine, realistic and friendly! Her people skills are horrendous!

Two month in a row they have charged me 15.00 penalty under the excuse they couldn’t process the payment on the day schedule even the account had enough money, the funny thing is the next day they are able to process the payment from the same account, just the 15$ details, that’s a scam, I can subscribe online but I need to go to the exact location I have subscribed to cancel, absurd.

I wanted to reach out to management on their employees Dallas and Maddox for a job well done. They are stellar employees who rack weights, clean, and keep bottles full for the cleanliness of the gym. I’ve been coming for over a year and notice they go beyond the typical employee duties. The youth is not lost. Thank you parents for raising good and respectful humans!

Planet Fitness is a rip-off! Do not join this gym, especially Brookfield location. Jarred is the manager and he doesn't give a crap about paying customers. He lied and said he tried to contact me because PF kept charging me a $15 late fee. Make it make sense why am I being charged a late fee when the fee for gym membership gets automatically taken out? I have been a member for years and it has always been drama with PF. This is an unprofessional gym!! DON'T COME TO PF. GO TO A PROFESSIONAL GYM THAT CARES!

I have been a longtime customer of Planet Fitness since 2017. Originally signed up in Kennewick, Washington as my employer was close by. I then tried to switch my contract to the 5801 Summitview Ave Yakima, Washington and was told I needed to go in person to simply get this transferred. Since being a member, I have been charged fee on top of fee, I just paid my yearly fee, the app stated I was up to date and my balance was 0.

Never sign up for this scam, I just tried to cancel my membership and they won’t let you cancel over the phone, or online. You have to go in in person. Thanks for wasting my time to make a few more dollars. SCAMMY!

Today I was in Planet Fitness Mission Ave. Oceanside. There was a person videotaping in the men's locker room and I was in plain view. When brought to the attention of staff they seemed not to care. When I complained I was told to leave. I understand that this against policy except in Oceanside.

The PF in North Highlands is ABSOLUTELY TERRIBLE! Full of young kids sitting on phone for at least half an hour on each machine doing only 3 sets. Brand new equipment and half is under repair. And never any paper towels, HORRIBLE!

Planet Fitness in Sterling Heights cleanliness has gone downhill. The gay manager Nick there see fit to hit on staff and customers. Not only that his micro aggression and micro managing approach makes people very uncomfortable. The staff there is as sorted as well from pricing to long haired tatted up. They scraped the bottom of the barrel for employees.

This review isn't about the club itself, it's about the manager. His name is Rob. He is very rude and not a nice person. This manager gave me attitude because I had to call the club to discuss my bill. I called earlier in the day and apparently their staff in the morning isn't trained to discuss your bill so I had to leave a message for someone to call me back. I waited 6 hours for someone to call me back. So I decided to call back since no one call me. Then Rob answered. He was very short with me which in turn upset me. He apparently didn't like that I was short with him and got an even bigger attitude. He asked to call me back, so now I have to wait until I may or may not get a call back.

I had to take the last club to small claims court to get them to return a year's worth of improper charges. I won and it money was returned but most people won't do this and the clubs know it. I believe that is why they want your account numbers. They don't want credit cards because those are easily disputed..Banks will not help to stop the improper withdrawals from your checking account. Members beware. Find a Honest Club.

False advertisement as far as 24/7 gym. Location in Goodlettsville TN makes up their own hours but still charges full rate. The maintenance on the gym equipment is subpar at best, and when they go down, don't get in hurry to fix.

The rudest and ugliest staff of PF specially the manager! Their location’s ratings don't lie. Where are they going to be if they do not have customers anymore plus the fact that they are being boycotted ALL over the country??? Also, this location’s security is a big joke!!!

Planet Fitness on Eastchester drive high point! I am a long time customer and a newly hired young manager named Cheyenne was very rude to me, and another member came up to me and said he heard the whole conversation and she had been rude to him earlier. So he was pissed also on her behavior! She should be fired!!!!

There needs to be rules as to how long a person can utilize a piece of equipment. I see at least 30% of people sitting and looking at their phones while sitting on the equipment. Also, there are some who wear flip-flops or go barefoot while lifting. If there is not going to be equipment added, then enforce rules. Some of us who are committed and limited on time needs equal time as opposed to those who are disrespectful. Will be switching to a new facility soon.

The Planet Fitness fee structure seems like a scam. The contract says something and they charge more. They will not agree that they are wrong or charged more, in spite of showing the proof. So awful, my experience is.

Their customer service is at minus level. I recently moved out of state and told to send in a written letter to cancel which I did. It was received 12th of this month. 19th I was charged the monthly fee. Call in to ask why. Got rude millennial that said, "I can get a manager to tell you the same thing I just said." Talked to manager who said I would have to speak to his sup on Monday.

I have canceled my membership over a year ago and they are ignoring me and they won’t refund the $601 they owe me and keep taking payments and this service is absolutely terrible to try to cancel as they just wanna take from people who don’t want to use their service.

Planet Fitness is a great place to workout. The employees are very friendly. Michelle at the front desk is very helpful and quick with a smile. Dey, floor maintenance makes sure the facility and the machines are always clean, all the trainers are very helpful and motivating. The gym doesn't get too crowded and machines are spaced from each other to not feel claustrophobic. I highly recommend them. Try them out!

BEWARE! They make it a nightmare to cancel. You can signup online, but can’t cancel online. Went in to sign cancellation form but they kept charging me. Called to inquire and they had no record of the contract and I was never given a copy, I asked and they said they would send one via email. That never happened…I had to get my bank involved because you can’t use a credit card as a payment option. The same thing happened with my neighbor and 2 coworkers. They know if you use a credit card, you can dispute the charge and then they couldn’t play this game. The $10 a month seems great, until you want to cancel.

Ease of signing up..just fill out a form from the comfort of your home. Give them your credit card or your checking account number..Simply, oh yeah. Then, for whatever reason (broken bone, lost eye sight).. It does not matter.. You cannot go to the website where you signed up.. One must GO to the PF physical site, AND If you are lucky, maybe, They will LET YOU RESIGN, PUTTING IT IN WRITING, FILLING OUT A FORM AND SIGNING IT. Your alternate choice is to send a Written resignation by certified or registered mail.. Dont Forget! You may end up paying for an unwanted unused expensive bill!

I was told it was $1 to start then $25 every month. Now I get to the second month and charged a $49 annual fee. Why am I being charged an annual fee and I only been with the company 2 months. The company just takes fees without your permission! I will definitely be canceling and going with another fitness company!

My husband and I just moved to Florida and joined Planet Fitness, I have never heard of a company needing two payment methods to charge you once a month. With that being said planet fitness tried charging my checking account and for some reason they said it wasn't going through so they charged my credit card, the following month they charged me a 10.00 late fee. When I called my store they said there was no way of issuing me a refund, this is one shady company and I would never recommend them to anyone, horrible business practice.

I love Planet Fitness, great environment and customer service. However, they just changed their hours. I work in law enforcement and my hours changed all the time. I have to say that I am very disappointed. I will have to look for a 24 hour gym.

Planet Fitness withdraws money even after you cancel. When you call your home club, the manager says, "I have contacted the billing department for you but they are not getting back to us, I apologize." There is nothing else I can do but wait. I have also contacted the billing department twice and get no reply from them.

I have to say one of the reasons I keep coming back to the Hammond, Indiana PF is due to both Miriam and Marlén (I hope I’m spelling this right). I come in at least 3 x a week after my run to use the deep tissue massage chair. These ladies are always accommodating, have a smile on their faces and are all around friendly. They are usually on day shift and are always busy cleaning or working at desk but never seem annoyed or disinterested in being these. Koodles to both of these ladies and PF is lucky to have them working for the company!

They scammed me out of $400. I froze my account but it somehow kept billing me for over 2 years without ever using my membership. You'd think they would auto cancel if you never activate it but then again that's the cheap trash can of a company I signed up for. Don't use them. All they want is to fool people into wasting money.

Don't not give your bank info to Planet Fitness! They will overcharge on purpose to give you late fees even if auto draft is there. It's scam they use to make more money. I'm owed hundreds of dollars and don't try to speak with managers because you will be ignored. Jo Jo out of Jacksonville NC completely doesn't hear even though proof are in the receipts and bank statements. Do your research and join another gym! Safe yourself headaches!

I had a great experience at the Hammer Lane location. Ray is very helpful, polite and if you have any questions he is ready to help! It's clean and I would go back to this location again! I definitely will recommend to my friends and family.

Hi. My name is Oreste **. I just closed my account because every time I go there is elderly that stay on a machine for a long time. They don't say anything. People need to work out too. They pay. Never again will I go back. I had never had this problem until a few times that I have went. I'm tired of this problem.. I told the employees they don't do anything to tell them that they could only stay on for so long. 7/9/24.

The gym itself is fine. But here’s the problem. They say they are judgement free and yet they define “a lunk” and a person that grunts, wears a weightlifting tank top, drinks water from a gallon jug and judges. Is that not a stereotype and judgement? PF uses this “judgement free zone” when it fits their narrative. No judgement is NO judgement. You don’t get to pick and choose whom you judge. I know plenty of men and women who fit the “the lunk” definition on the wall at PF and would never judge anyone. They are the most quiet good natured people that just live to lift. PF you are definition of a hypocritical company. You’re not judgement free, you judge with convenience and contempt.

I have been a member for about 8 months. The gym is clean, machines well maintained and I enjoy the quiet atmosphere. BUT the "Crowd Meter" is a joke. Not at all accurate. It always reads one or two blips. Well, two blips is bordering on crowded. They need to adjust this to accurately reflect the current attendance.

I have a "One Pass" plan through Medicare that pays for a gym membership and our local Planet Fitness is clearly on the list of participating gyms in my area. When I went to check them out, they told me that they don't participate, and when I told them that they are on the One Pass website they said that "all of the PF locations are independently owned and make their own decisions." I walked out and joined a different gym.

I started a 10$ a month membership. I had been a member for about 6 weeks. When an unknown annual fee caused an overdraft. I went there and asked if I could get the fee removed and end my membership. They said yes pulled up my account, ended it and then said (Oh yeah no refunds). I am mentally disabled and they took advantage of me. Then He laughed at me when I said the bank would handle it. Also me and my mom took my niece and She had to see a grown man's penis in the ladies' locker room. No she won't use ANY public restrooms. So it's a scam and not supervised. The employees won't show how the machines work unless you pay extra for a personal trainer. Do yourself a favor and chose a different Gym.

Pricing is unpredictable and changeable. Researched pricing yesterday so I would know. When I went to join today, I found that the Blackcard went from 25 to 30 overnight. Along with the annual fee, this is not a great bargain as other gyms in my area.

This place is absolutely ridiculous! Do not start a membership with them because even when you cancel your membership, you still get charged and they take it right out of your account. I’ve been being robbed by this business for literally a year after I canceled my membership and they still haven’t gotten the problem fixed. I canceled because I couldn’t afford it and they’re still taking my hard-earned money without name even having the membership anymore! Just robbed me again this morning of $40 and I call and again what do you know, not a manager around at all as per usual.

The staff is terrible - I have been a member for almost 2 years - they advertise 24 hour. Not true at all. Terrible terrible staff. They do not help members and when voicing I needed help I did not get it - when I got frustrated and told the guy he needed to do something - he proceeded to be rude and talk down - I am a paying customer. Without members they can't make salary. The guy lied - the whole staff is a mess - the class of people is poor.

I’ve been a member of Planet Fitness for almost 10 years now. I joined the gym because it’s convenient. There’s a gym in every neighborhood throughout the United States and I travel often. The gyms themselves I find are fairly clean. The weights and fitness machines are well maintained. It’s very consistent throughout every gym. That being said. My only complaint is almost “every” men’s bathroom at Planet Fitness are filthy. I can pretty much guarantee that when I walk into the men’s bathroom at a Planet Fitness it’s going to smell of urine. I live in New York, I travel often to Florida and both Planet Fitness bathrooms stink of urine.

Working out here was perfectly fine and normal. The issue is when you want to end your account. They don't allow users to cancel memberships over the web, app, or over the phone (because they are scumbags). I called their corporate office to try to end my account and the guy laughed at me. I had to call my bank and put a freeze on any transactions created by Planet Fitness just to get them to stop charging me. Apparently the only way to cancel your membership otherwise is to go in person and talk to the front desk (I moved out of the area, making this impossible for me). They do not care about their customers and just want their little profit line to go up even if it means scamming their members who have not been in years. For the record, I was paying for a membership ($10) a month for three years before I finally had enough. Horrific stuff.

5 clubs in 5 months and EVERY single PF has no hot water and FILTHY bathrooms and showers every single visit. Who wants to get into a new car all sweaty on those brand new seats and smell the car up. Trying to CANCEL is a nightmare. Violating consumer protection laws.

I came in to Planet Fitness this morning and there was two employees behind the counter. One was leaning on the counter talking to someone and the other lady was on her phone. Was not greeted by either one. Other people came in and the guy was on his phone when people walked by. He did not greet them. And this was this morning but it is not an isolated case. It happens all the time. Maybe the manager should be looking at the cameras.

My husband joined the gym pre Covid! Unfortunately for the past two years he has been disabled. We have called the gym on many occasions trying to cancel his membership with no luck. They continue to tell us he must come to the gym to cancel. Unfortunately he is unable to do that. The only time he leaves the house is via ambulance to the hospital. It’s sad this is how they treat the disabled.

I am a ** card member and I had bad customer service from a female employee in the Apple Valley, MN location. She’s was not willing to greet me when I came to the gym and gave me a bad attitude when I tried to buy water. She argued with me and I do not appreciate it. I feel that I’ve been discriminated against based on my ethnicity and religion. Other employees were kind and respectful.

While the individuals working for the stores were super kind and tried to be helpful, there is no way to escalate a situation. Period. There is no corporate billing department and no direct contact to anyone who has any control over this. Basically I feel totally screwed. I had a home base and I moved a few years ago never thinking again that I had a home base different from the one I used. So I didn’t need the membership any longer and am a small business owner so I cut that out of the budget. While I thought for sure I cancelled my membership and signed a document there is suddenly no proof of it. So for one full year planet fitness has been charging a barely active card on file. Some transactions went through and some did not because I don’t keep funds in that account regularly. It’s just a random card.

Yesterday 06-17-24 I visited the Planet Fitness located at Wayne and Chelten in Germantown just before noon. Once inside, I was dismayed to learn that there was no soap in the mens' bathroom. After leaving there, I was further dismayed to see there were no towel wipes at any of the sanitizing stations. When I asked the PF associate about the situation, she stated matter of factly that there was no soap or station wipes. When I asked to speak to a manager, she stated that there was none and that she was the supervisor, then went back to viewing her cell phone. Only after several other customers began expressing their dismay did wipes and bathroom soap begin to appear. I've never had such a negative experience at any PF location before; very disheartening!

I have been a member since 2020. The club on 1706 W. Irving Blvd, Irving, Texas 75061 have become an unwelcoming and unsafe place to go. I attend almost daily and use my Black Card access to bring my brother. The place have been taking teenagers that tend to hang around in groups, the number of people allowed inside have grown exponentially, the place is not clean, there is not enough space to workout, not enough machines, the water fountain is not working and the AC is also malfunctioning. For those reasons I have decided to close my Black Card membership. Gym manager: **.

They make extremely hard to stop membership, I would never join this organization again. Making you send certified letters or going to location where you got your membership. This is totally unacceptable.

Super baffled how this establishment will take your money ONLINE and little to no other information when initially signing up.. but god forbid you need to cancel and go elsewhere.. you have to cancel IN PERSON or have a CERTIFIED letter with a signature on it to actually cancel. Completely wild. On top of the horrible customer service. Would never recommend this place to anyone.

The only complaint I really have is PF needs to get back to 24/7 in ALL THEIR CLUBS! This alone is what separates PF from most other fitness clubs, and is a huge selling-marketing point! This has to happen. And it shouldn't matter if you don't get many members in after midnight! With PF annual dues, and a black card holders, that's a pot of money per year not to be 24/7. If you're going to try and be competitive and hang with the big boys, it's gotta be 24/7 minus all major holidays, or you'll lose members!

I don’t understand how they harass you for payment and club fees but more than half the tanning beds have an issue. 8 bulbs don’t work. Facial tanners don’t work. So where is our $ going 'cause they can’t even provide the services they tell you about when getting you to sign a contract. Also they will put you in a bed with two bulbs working and get upset when you complain. I just want to know why us tanners can’t even tan. It’s horrible. I brought a guest for the first time ever and I had to pull teeth to even get my guest in a hydro massage bed. I’m just not happy at all. I would give a review of negative 10 on the Chapman Hwy location. Where does our $ go? 'Cause it obviously doesn’t pay for lights in the tanning bed.

Gym used to be great here in Rapid City SD, now tanning beds and hydro beds are broken and not being fixed in timely manner, machines are breaking down and not being fixed, half of the bathroom stalls are out of order, the gym is very dirty/unsanitary and not being maintained, this place has become a mess, black card members or any members for that matter, are not getting the full benefit of the price paid with broken down equipment, filthy conditions, non working bathroom stalls, and rude argumentative "acting" managers, so what are we paying for?, Constant turn over of staff, this gym has been without a permanent manager for weeks, just an "acting" manager who needs to go back to customer service training.

I enjoy going to the one in Mount Vernon. Staff is friendly and helpful and the equipment is great, lots of it and plenty of space to move around. The hours are great. Open late or early. The music is good too.

Terrible customer service. The annual payment was not taken out when it was supposed to. I have not even stepped into the gym and have experienced poor customer service. I have called multiple times to resolve the issue without any resolve to date. I will be paying the fee and going elsewhere at this point.

I went yesterday with my son to Midnapore branch in Calgary. He is a Black member so he can bring a friend. They didn't let me in, although they saw him in the database. We canceled the membership on the spot and he was suppose to be valid for another 17 days. Today they didn't let him in again. Never, but never will step in a Planet Fitness again.

Dear, In October 2023, I used the services of this Planet Fitness as planned for my visit. However, it was supposed to be a subscription for that month only, but I have been charged up to the present date (May 20, 2024). Despite numerous attempts to cancel, I have been unsuccessful. The website does not allow cancellation, and I have had difficulty resolving the situation due to the language barrier. Given these circumstances, I demand the immediate cancellation of my subscription and a full refund of the charges since the date of the unauthorized subscription. I look forward to a prompt and effective resolution to this issue.

Planet Fitness is generally an okay gym for a beginner or normal person. I have no issues with the facilities themselves. I feel hostage to giving them money, I can not easily cancel my membership. I have called many times and I have been told my only option to cancel my membership and cancel my $25 recurring payment to them is to come in person to cancel it. Furthermore, after reviewing my contract I first must obtain a cancellation form in person, but then I have to send it handwritten via mail courier that says specifically, and I quote-- "I do not wish to be bound by this contract". Then you wait for them to approve it? They have been taking money from me for years, and it has been so difficult to cancel.

I'm very disappointed with customer service. For 3 weeks I’ve tried to transfer my membership and I have limited time to be able to go in in person. So 3 weeks I've missed working out. It was hard enough to get motivated to start with. They say do it online, online says do it through your club. And then the club says, "Well that's the way you have to do it is online." No help as to how. I'm going to try to find another gym. Obviously just 1 membership doesn’t matter. I'm disgusted with them.

The fact that you can sign up online but have to show up in person to cancel is scummy. I moved after signing a year long agreement and cannot visit the location, so now I have to wait to transfer my home location or send a letter via the mail? How is this legal? If you can sign up online they should be required to allow you to cancel online. I will recommend all my friends and family to take their business elsewhere. An aside, this is barely a gym. Limited option for free weights and content for body builders and serious athletes.

I use multiple locations, and PF used to be great. I joined for their 24-hour schedule and had a lot of company on off hours. Then they cut their hours drastically (but not their price), although they still leave the lights, TVs and fans on 24/7, and they are frequently late to open. Sitting (not for the first time) at 6:38 am outside a facility that was supposed to open at 6. Inexcusable.

I have no problem with the staff, my problem is with the patrons. I'm tired waiting to use a piece of equipment and the person is sitting on it playing with their phone. I've seen people tying up a machine for 20 minutes while doing nothing but texting. There should be some gym policy about this.

Since my membership cancellation in August 2023 they are milking my checking account and charging me every month. When I complained they contacted the ABC billing, contracted billing service company, yet nothing changed and charges continue. I asked my bank to stop any future charges because nothing else helped.

I am not afraid to say I hate Planet Fitness. The idea or concept of the facility could have been good but hiring staff that is incompetent at best just destroys what good the health club could have had. I had them take double payments out of my account. I asked to cancel my membership at the mentor facility and the manager refused. This wasn't a one time horrible experience. I tried their club twice both times were a nightmare. I will never give any other health club the ability to access my funds. I hope a law is passed that prevents Planet Fitness from taking funds that do not and should not belong to them.

They fail to meet ADA requirements and, when I tried to get assistance, the manager was incredibly rude, dismissive and incompetent. Added to the fact that there is NO way to escalate my concerns beyond him - no customer service number and no response from my 4 online inquiries. Bottom basement pricing for bottom basement service.

The low price is me entice you but the horrendous staff and policies will quickly drive you away! Stay away unless you enjoy throwing money away on a place that will wait until they have taken your annual fee and monthly payment and then simply cancel your membership with a blank email! Unbelievable? I'm a Believer now along with thousands of others I have found. D plus BBB rating and going down fast.

You have a lunk alarm for guys that grunt or drop weights but no alarm for guys that freely go into the women's dressing room. What a backwards company. More emasculating of men and putting women in danger. Stop supporting this insane agenda of the left. It's immoral and wrong. Build an OTHER bathroom if you want men and women in the same bathrooms.

When I signed up, it was under the promise that I could cancel online or by phone. Having been burned before by a gym contract, I was promised that canceling was that easy. This was clearly misleading and false. When I did go on to quit, I was given a form which I signed. This was the end of it, or so I thought. A few months later, I realized that Planet Fitness was still charging me a membership fee. I called and explained what had happened, but the rep told me that regardless of whether I canceled in person, I would need to now change my membership location to a nearby location or sent a notarized letter. When I canceled my membership in California, I did so because I was moving to Montana. The nearest Planet Fitness location was 3 hours away from me. I was so frustrated that I had to go through these insane steps just to cancel.

I was told to cancel my membership online and if I did it before the date I wouldn’t be charged. Well when I realized a week later it didn’t cancel I went in to Planet Fitness and canceled. Well they took out the fee over 50 dollars. When I called to explain the manager said, "We don’t refund annual fee" and wasn’t very nice about it, wouldn’t help in any way so when I asked who was over him he said no one. So I’m out 50+ money and they just don’t care. I will never use them or suggest them to friends. Sue C.

I went in PF Covington Square, Lithonia, Georgia to cancel my membership. In the end I was humiliated and insulted because I refused to pay $10 and asked for the mgr or owners’ name. Asst mgr and staff refused to give me names and I refused to leave until I got the information. Staff told me to take my “56 yr old fat **” on and posted the incident on TikTok. I will not stop until I get an apology and paid! The young guy threw gang signs up trying to intimidate me, see the attached picture. I could not upload the TikTok Video

I paid for a one month black card membership on Easter day, 2024, which was March 31. I decided by April 20 that I wasn't interested in Planet Fitness. I went in to the fitness center and requested to cancel my subscription, which is the way they want you to do it. You cannot call on the phone or email them to cancel, which is fine. However, I told the employee that they already pulled another payment out of my account on April 17 and asked why they are pulling it so early when my first payment was paid on the 31st of the prior month; he didn't have an answer for me. I asked him how I can get my money back since I won't be a member anymore and I canceled before the end of the month. The employee told me that there is no phone number to call because if I look up customer service online, it's gonna direct me back to their office and they can't help me.

I loved Planet Fitness but one worker in Garden City he made me mad. From couple years I didn’t have any issues. We like friends between customers & employed but 1 person he broke that. I didn’t quick Planet now. I just quick one location because of him. I’m so upset since Monday.

I just want to say the Planet Fitness in Asheboro, NC is very good. We have been members for 5years. The gym is very clean. I wanna give a shout out to Wendy that does her job professionally and with a welcoming "Hello."

Planet Fitness Kettering Ohio. Cancelled my membership and was still charged the follow month. Manager stated “that happens sometimes and we cannot do anything to correct it”. When I asked to escalate the situation and speak with someone else I was told there was no one else to speak to and hung up on.

I was member for little more than 1 year. It was expensive from start but that was my choice, can't complain. But the manager is horrible. Firstly he send uniformed employee to me to warn me not to park my bike inside corner (which I talked before joining and doing it from starting), and then another employee told me that I must move my bike right away as it's no more allowed. Had they just told me to do from next time, I would not have cancelled my membership not written this review. Scary experience.

So it's $50 to join, But a month after December they charge you the yearly fee of $50. So it's really $100 to join, Then if they make a mistake and over charge you on AUTO pay they will not correct it. I talked to the manager 4 times and went in 2 times and they would not correct it. They would not fix their mistake on autopay. I was so mad I said cancel. Well thats $68 to cancel!!!! $68 to cancel!!! I am so mad!! They are not upfront on the costs of the very inexpensive club.

Refuse to cancel my membership by making it difficult and giving me the runaround. They provided me with a fake email to send the request and this is what I got: "Address not found. Your message wasn't delivered to bloomfield.ct@ignitesh.com because the domain ignitesh.com couldn't be found. Check for typos or unnecessary spaces and try again." I had two memberships and called them back in May 2023 to cancel. Last week, as I was dealing with a banking fraud, I discovered that Planet Fitness not only did not cancel the memberships, but they also renewed them without my consent or notice. Who is there to protect the consumer from this unscrupulous thieves? CALLING FOR BOYCOTT. NOT PLANET FITNESS!

I have not been to the one near me, for almost 2 weeks. Treated like a 5 yr old. The woman who waited on me was very rude, pointing her finger at me & let people go ahead of me for stand up/lay down tanning bed. She blew up when I said "I had tokens left from last year for the massage chair". I told her the manager last Aug let me take a few for I was going to have a major surgery.

As a black card member and now traveling our homeland. I'm glad PF is available at most or all of the places I travel through. Shower massages exercise workout.. And I find a lot of them are open 24/7 or 24/5. It's so worth it. Majority of the locations I have visited as a guest have been well maintained and clean. The staff is usually in a positive attitude and are willing to assist when necessary. Black card membership is well worth it. Especially if you're traveling around our country.

I had written a good review previously but after what happened about 2 hours ago. I don't know. While I was working out someone was doing their routine and dropping weights. This was annoying because I like to be in MY zone while working out and not have to listen to someone wanting to be noticed by dropping the weights loudly. I called the front desk and complained about it. I did not use any foul language whatsoever. I finished my workout and as I always do, I told the staff at the front desk, "Good night and thank you."

This company is a total scam. They are great at taking your money and signing you up, but whatever you do, don't try to cancel your membership. You cannot cancel over the phone, you cannot cancel through your account, you cannot cancel through your local gym (unless your local gym is where you signed up), you cannot cancel through their website. If you have moved you are really screwed.

Planet Fitness makes hard to cancel if you are unable to go due to illness but they don't forget to take their $$. It felt uncomfortable. Most equipment has not been maintained nor cleaned on regular basis.

My monthly payment was set up to be paid automatically on the 17th of every month. They would wait till about a week later to deduct it from my account, then charge a 10 dollar late fee on top of it. The manager refused to reverse the late fee and argued that nothing was wrong on their end so I canceled my membership. I had been a member there for over 10 years.

Gym that preys on consumers with easy online sign up and very difficult cancelation. Very unethical practices. Scam Artists in the gym business. If you can sign up from anywhere in the country with a click, you should be able to cancel that way as well!

Sacrificing women's safety and comfort to support biological men watching women undress and shower, while forcing women and girls to be exposed to male genitalia in women's locker rooms is a "Trans" political cause that is an assault against women's rights. If women feel unsafe, they're told to leave. Once again, this corporation has defecated on women and sent a crystal clear message that the only rights women have, are the rights men allow. Cancelled my membership and went to the competition.

They let men in women's locker rooms. Not a safe place for women or Young children and if you disagree or say something or you're uncomfortable with men in women's locker room they will kick you out and cancel your membership.

My location is Millcreek, wa. I’m not happy with this location as over half the equipment, bathrooms, and black card area are always broken. They constantly have people camping out in the black card area with their backpack and taking over not even using the machines but sitting on them. The smell from those campers stinks up the whole black card area. They only have one or two people working at a time so there’s not always someone at the front desk so you have to wait around for someone to show up, the paper towel to wipe machines are always empty.

My fiancé and I like going to work out at Planet Fitness in Marshalltown. The problem is we when we go in there we are serious about working out and getting out out but you have people that just sit on the machines in the 30 min workout area on their phones and other people want to use those machines but can't because others are just sit there doing nothing. This is why they put a sign up so people don't just go in there and sit. We don't pay so much a month to watch people on their phones. We go to accomplish our goals and get our work done in a timely manner so others can get in to do their workouts too. Being positive as possible I say have respect for other people who are serious about working out and don't just sit on the machines. It's RUDE!!

Planet Fitness announced that they approve/support men using women's dressing area. I have cancelled my membership as I do not feel safe because of this policy. I urge other women to do the same to let corporate know that we women will not tolerate this policy.

I am a Planet Fitness member from Inglewood CA. The Manchester location in Inglewood California is not great. Management is unprofessional and if you have a complaint about the gym there's no way to convey your message. Planet Fitness is not a judgment-free zone. They're the opposite of what they market. The funny part is the staff judges you, leaving notes under your profile, and watching you on the cameras inside the gym. The environment is also hostile and unsafe. Hear me loud and clear do not set up a membership at the Manchester, Inglewood location in Southern California.

Planet Fitness decided to deduct 26.60 from my (prepaid) debit card WITHOUT authorization! A card I hadn't used with Planet Fitness for over 90 days. I'd since changed my debit card info after my initial sign up in December, authorizing them to use a different debit card instead. After they continuously emailed me asking for an updated payment when I removed authorization of my (prepaid debit) opting to use a different card (My actual bank card) Planet Fitness has used this bank debit card to deduct payment for my membership since January. The money wasn't available this month at due date so they just decided to backtrack payment from an older debit card that they hadn't been authorized to deduct from in 90 days causing me to dispute it!

Bathroom is never clean and the last time I was there someone had used one as a toilet!! I’m going to have to go to a different club and see how they compare the difference! I have been to the one in Saugus but the one in Revere is closer!! I drive a few extra miles but it’s still not as bad there as it is in Revere.

Got a membership for my daughter and wanted the payments to come out of my account, this was a gift so wanted to make sure I was paying for it not her. So the first thing I said I want this to come out of my account not hers. I had my debit card with me as well as my credit card. When the time came to set it all up I asked what they preferred. They said it didn’t matter so I said take payments off my credit card then. 20 something days later my daughter went in. They told her there’s late fees so my daughter paid it. In the meantime they’ve been taking money off of my credit card every month. It was the same amount and then all of a sudden it jumped from $30-$50. I had my daughter call them to find why was there a difference? They told her it was the annual fee.

I love this gym and the amount of equipment and the kindness of staff. BUT. There is an entire section dedicated to those who are on a time crunch and can do a whole body workout in just 30 minutes yet members are always in there using the machines as regular machines so leaving us to have to wait for them to be done. They are on their phones and sitting at a machine for 10+ minutes EVERY. SINGLE. TIME I want to do the circuit. What’s the point in offering that ability when it’s never used in that manner.

My checking account got compromised. I had a credit card to be charged monthly for my membership. They charged me for many many months $40 a month claiming that my payment was late. They charged $25 for the membership and $15 for a late fee for over 6 months. They will not let you cancel your membership unless you send a letter or go not the Planet Fitness that you signed up in. I have moved out of of state. Very very inconvenient. It should be against the law to charge me a late fee when you are the ones charging my card automatically. Very very unhappy.

Glad they’re not charging me now to downgrade my membership to the basic. They say it’s because I’ve been a member for a while and I believe that shouldn’t matter but at least it's a step in the right direction.

I am 75 years old and a Silver Sneakers client, which means I don't pay anything and the staff has no motivation to be nice to me. And then there is Adrianne who is the nicest staff member at this location. She smiles to greet me and gave me the award of Guest of The Week and said I could choose any item on the huge wall. I chose a Planet Fitness hat and I wore it proudly. I do 3 hours of Cardio every day, and missed a couple of days, and Adrianne said, "Where have you been, I have been waiting to give you this award." She smiles at me every time I come in the Studio and everyone else. She will probably be running Planet Fitness in a very short time. She should be commended because she has brought customer service back to being in style again.

Michelle, is the manager at my Planet Fitness (Flamingo location). She is one of the hardest working, and friendliest. She always says hello when I walk in. The entire staff is great. But Michelle will go the extra mile.

II have been going to Planet Fitness South County 3X/week for about 2 years. I love going there. They have the best workers. Just to name a few there is Mark who does an excellent job keeping it sparkling clean. There is Divante and Nicki who are very welcoming, friendly, and helping whenever I need anything. I can't say enough about them. They are excellent workers and I enjoy seeing them when I am there. They all deserve praise and I will most definitely keep coming there. Kathy R

Majority of time, they run out of hand cleanser in women's bathrooms, toilet paper, paper towels in stations or cleaning solution to wipe & disinfect equipment. I regularly alert staff and not great response. I'm a senior citizen so if there were a closer club I would change. I've even spoken to manager & corporate office with no improvement.

Don't trust their promotions. I joined under a promotion where they advertised "Start for only $1!" I paid my dollar and joined, and then they charged me a $50 annual fee only two months later (instead of charging it at the beginning of the next year like their promotion suggested). That was $51 to start, not $1 to start. Another shady, lying, thieving gym. Spend your money somewhere else.

This club is the most unprofessional fitness club in Yuba City, Ca. It starts with their supervision, Patty, to their management, Adrian. Patty has literally harassed and belittled my son every time he goes in. She is a bully when it comes to my son. I have asked to speak to management, Adrian, about this matter but she refuses to call me back because she is so busy running a gym. So if you want a membership to a gym that likes to harass you and bully you because they are a "Judgement Free Zone," then this gym is for you.

It was new to me, I was at Lidl next door and I was trying to use my membership for the one in Rockville Pike MD! I explained to her that I was just shopping at Lidl and need to use this one and see if I will like it, she told me, "Sorry no you have to switch your membership here…" I said I just came to Lidl. I am not going to switch for just one day… It was in 22O1 Randolf Road MD…

This center is fine if you are an adult looking for an individual plan. The center is not family friendly. They don't want teenagers in their facility and make it very difficult for parents of teens. The staff is rude as well. They smart off to customers. The manager is okay. I would speak to her only.

Planet Fitness has lots of machines, keeps fairly clean, and the price is downright cheap -- but -- the "Judgment Free Zone" is really a "rules free zone" where a fair number of members regularly monopolize machines to the exclusion of everyone else for twenty to thirty minutes at a time so that nobody else can use them. There is no time limit for a machine - so - the bodybuilders will just do set after set, sitting on the machine in between looking at their cell phone apps -- while you look for other hopefully empty machines you can just do your one or two set workout on. It's ridiculous. It's rude. It's frustrating.

They advertise on TV $14.99 a month cancel anytime. You go in to find out that you have to give them a credit card. The whole thing is a scam. Then they hit you with a $50 fee for yearly membership. Give me a break. What I really can't understand is there's no reviews on Google and you can't write a review on Google.

Very disappointed, I have been a Planet Fitness member for past 9 years, travel different states and use the gyms. This middletown Delaware location is a clean gym no doubt but with the worse people relation management. They have been super racist towards me. I can't speak for the others, but I just moved here and 3 occasions they have stopped me from working out during my workout. Once it was for the phone call I answered when I was on the machine and I understand it was my fault and I accept that. Second time they told me I can't bring a gallon bottle with me while the others around me were using it, the third time I had a small tiny bag with me while the others had it also and they told me to remove the bag. When I pointed out the other bags they told me those string bags are allowed.

District Manager reached out after I reached out several times. I want to work out so I kept reaching out to them. Perhaps the district manager will educate the staff about how to treat people who have different needs. I have not seen the staff who were the problem since, but hopefully they will be better people after this.

I am upping my one star to three, because the District Manager was helpful, listened, and genuinely cared...treated me like a person and not some social pariah. People who still mask are treated badly. It isn't anyone's business why someone is masking, and if I was afraid (which is what most people assume) I wouldn't be out in public or certainly not in a gym where there is a lot of deep exhalation.

Very good place to work out at. Very polite. All the workers are very good. They keep the place very clean. Respectful. They focus on all their customers. All the employees are great. Number one place to go to. I'm very happy.

Someone is stalking me, and I informed PF. One staff said I could sign in manually, then when I tried to do so later, the same person told me I could not! Later, another staff was sympathetic & kept the #s off my card until I left because I was afraid the scanner would reveal my location to the stalker--WHO KNOWS PF staff. But then 2 OTHER staff later showed GREAT hostility toward me when I tried again to explain my anxieties (about the scanner possibly being accessed by someone who knows the stalker). I have reason to believe the stalker pays people to give him information on me. So now I think to myself: So much for "the no judgment" thing. I do not feel safe at this particular PF, though I have at other PF sites. This one is in TX.

Garbage. They had a bank card of mine on their file I never gave them. I never gave them any information regarding this bank, as I had several bank accounts. This is one I never gave them any acknowledgement of even having - yet they had my bank card. Neither have they ever accepted a "card" payment form from me, only account numbers. The Lake Worth location, with a ** female manager - or she claimed to be the manager at least, who also wouldn't give me her name, is as dumb as a box of rocks. She went in circles, never able to explain a (fraudulent) charge, nor tried to, expressed ZERO interest in problem resolution as I never gave them the "card" info. They took a total of $36.24 (I'm still in the dark as to what that total was even for as I understood the yearly fee to be $49 and the monthly charge far less).

Please keep in mind that Supervisor John and his team at Surrey BC, King George Avenue location are a fantastic team. John has a warm heart and he is very detail and kind to members. Kindly support that gym because everyone is funny and you will definitely meet Lukas who smiles to every soul. Thanks for taking the time to read my review and supporting John and his team!!!!

Having been a past member of Planet Fitness I was glad when a new one opened near me. After about eight months I had to quit. My main reason for joining was the 30-minute workout area which is exactly what I needed; however, despite the signs stating the purpose of that section and the claim that staff would monitor, I was hindered from working out by the number of people who came in to randomly use the machines, stay on them for prolonged periods of time. When I approached the staff about it they did nothing. I even had one of the trainers tell me just to use the machines randomly like everyone else, despite the signage and clear purpose of the area. Since going to the gym was more stressful than helpful, I had to quit. Planet Fitness would be better off getting rid of that section entirely if it isn't going to be used properly.

I work out on occasion at the Planet Fitness in Horseheads, NY and in Ithaca, NY. The facility in Horseheads is really rather nice, however those who utilize it make it virtually impossible for me to return again. I'm an older gentleman, but also one with some intellect and moral fortitude. I try to see the good in others, but when it's exceedingly obvious, very little exists there, it makes thinking and being around them very uncomfortable. If you have a thug mentality, you'll fit into these places. I do not.

By FAR the worst customer service EVER!!! I fell on tough times and I needed to downgrade, NOT CANCEL, from the $30 membership to the $10 membership. After being told by the staff member I wouldn’t be charged an additional annual fee for the downgrade, since I paid an annual fee in April 2023 for the $30 membership, I was charged the annual fee on August 1, 2023. I reached out to the staff via multiple phone calls and emails and was told they would send the request for refund.

I’ve been going to the Commack Planet Fitness since last March and was impressed from day one. The staff members are all friendly and helpful and the facility is very clean. In August I started working with Tyler and my only regret is that I didn’t start sooner. Tyler is so knowledgeable and helpful. He makes sure I am using proper form and pushes me to challenge myself but always with kindness and patience. Tyler is a great coach and Planet Fitness is lucky to have him as their trainer.

Called Customer Service to cancel the membership I hadn't used in 60 days. They suggested I go to my home location but couldn't due to travels. After going thru my info, the C.S representative confirmed my membership was cancelled then I was charged 2 weeks later. I went into my home gym and they confirmed that my account was in fact NOT cancelled and I was basically given the run around. Now reviews online say that PLANET FITNESS is NOTORIOUS for CONTINUING TO CHARGE CUSTOMERS that are under the impression their accounts were successfully closed. Am I just another victim?

I had to have surgery due to an accident. They removed four months of fees although I told them I could never work out again. Had not been there in months. They refused to refund any money and were very rude and dismissive on top of everything. In my opinion they have shady business practices. I strongly suggest you go somewhere else. Very dishonest. Terrible staff.

They allowed another employee to threaten my life and when I spoke up, they canceled my membership. I feel like they give my info to other members. I’ve seen other reviews about how unhealthy this gym is.

You must cancel in person at the gym you started with. So if you have moved out of state and wish to cancel you must fly back to your original location to do so. Also they kept charging my card afterwards. My credit union said they are one of the top business in America that they have to continually file disputes for customers.

I had just returned home from going to school in another state and I started back in my home gym in Webster, New York. I could not have been working out 1 week when this employee's conduct made it very unpleasant. First of all, I was not aware the gym cut their hours to 11pm - it had always been open 24 hours during the weekdays. One night while getting ready to leave the locker room, said employee turned off the lights on me. The last incident occurred on a weekday night when after a workout. I was taking a shower when this same employee came in and announced the gym was closed. I was surprised and said I had to rinse off before I could get dressed. She came back in about 5 minutes and threatened me she would call the police on me. She then got on her phone and was describing me while I was trying to finish up.

The PF in Lawnside, NJ is undergoing renovation in its shower stalls. It's been 2 months and I still cannot get a shower. So I tried going to the PF in Westmont, NJ. Although the shower stalls are open, the water is so lukewarm that I just don't feeling like taking a shower there. Why can't they turn up the temperature a notch? Frankly, I am a bit tired of waiting so long. I am paying Black Card member price and getting sub-par service.

This is in regards to Planet Fitness on Charlotte St in Pottstown. The staff is great and the center is very clean but the manager is terrible and the owners need to know what is going on. On Oct 9, 2023 my daughter’s car was hit by a hit and run while she was parked in their parking lot between 10-11pm. I had to call 3x for the manager to look at the video tapes. Each time I was told by the workers that corporate was there and “she was in a meeting” but still never received a call back. After the 3rd time, she was again in “another meeting” and had to call me back. This time she had the staff member call me back within 10 min of my call and tell me that she was “running late for another meeting” and to tell me that she checked the tapes last week and left a message on my voicemail.

Planet Fitness business model works because of their "fine print" policies. I called to cancel in January of 2021. They said my account was then frozen and if I ever wanted to be a member to call them back and let them know and they'd unfreeze my account. Remember, I asked to cancel. I noticed today, November 1st 2023 that they are STILL charging me, 35 months later!!!

My local gym is ok. The only problem is I work out at night. They keep saying how they are 24 hour, but that is for only about half the week. They close at 9pm on Friday, and 7pm on Sat/Sun. I need to wake up early for work Monday through Thursdays. So the nights I want to work out are when I can sleep in the following morning....which are the days they close. I would not be as annoyed if I hadn't had a contract job in Texas and find out the Planet Fitnesses in Texas are really open 24 hours a day 7 days a week.

Filthy urine stained stalls. Unfiltered warm water from the fountains that do not work, overflowing trash and disengaged employees. Spoken to several employees and nothing gets fixed. Sent a note to management and no response. This gym is ripe for health related issues. Legionnaires and other bacteria will thrive in this environment. Department of health should inspect this facility and the water.

Franchises are not good, Not 24 Hours, Friday - Sunday: Limited Hours plus 15 Minutes before shut down, UN courteous Staff along with Manager as well. Not worth the Money. Better pay more to have some decent service with proper hours.

I tried to call and then went down to the Auburn location when I was unable to get anyone on the phone… They said they were busy…So I explained to the manager about the situation Tatiana and she said that they would take care of the situation and that was a month ago and I was in today and it’s still going on.

Planet Fitness in Commack, NY is well-maintained by its friendly staff. Yes you can YouTube exercises but when you train with Tyler in Commack, NY, he pays attention to your form and improves your performance beyond your expectations. Besides helping me lose weight through exercise, he has helpful nutritional tips for before and after workouts. Tyler's knowledge goes beyond what you would expect at any gym. Planet Fitness is lucky to have such a genuinely caring trainer on their staff.

Incident: Wednesday 10/18/2023 around 9:30 am PST. I’ve enjoyed coming to Planet Fitness (Otay Ranch) for years now, but I have to say the maintenance has been on the decline for a while. A lot of times there’s no paper at the closest station to wipe down the equipment. The restrooms are gross and usually have an unattended bathroom smell.

I have developed physical issues which are preventing me from working out, so over the past 3 months, I have submitted 3 letters via their website form at https://www.planetfitness.com/about-planet-fitness/contact-us. It includes the drop-down selection HOW TO CANCEL. At the top of this form, it states: "If you would like to reach the PFHQ Member Services team, please fill out the form below. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. We will respond to your inquiry as soon as possible!"

The way Planet Fitness makes their money is by having people sign up for their membership with a huge contract that no one even bothers to read because it is so large, yet it has minute details in it that take can advantage of anyone except the most wary. The team members are trained to coerce you and incite into joining a gym and thus signing it. Hidden fees, and a contractual obligation to pay any payment amount that you have missed.. No they do not suspend your gym membership until the balance is paid off like a reasonable place would. They continue to charge you month to month accruing any payments that you miss. Which means in order to cancel without being sent to collections you first have to pay the accrued amount.

We had a month to month membership. Decided since I lost my job we just could not swing it. Called to find out we had to cancel in person. Went and was told NO. They continued to take membership fee monthly even though we didn’t have it. We ended up paying overdraft fees to the bank. Bank eventually refunded some but not all. Gym claims we owe them for all the months AFTER we canceled in person!!!

I opened a account for $1 and like $20 activate fee or something but just know it’s NOT $1 to open as they advertise but within a couple days I canceled it. But three months later they had done withdrew at least $250. When I noticed all the money they had charged I told them they fraudulent charge me cause this was closed days after opening, mind you I have never been on any of their equipment and has never worked out in Planet fitness but long story short don’t waste your money or give any of your info because they would charge it at any time. *BEWARE. PLANET FITNESS IS A SCAM.*

They’re seriously run down but the worst thing that hurts is that they are stealing from single mothers, minorities, people who make the minimum. It’s sad, it’s pretty bad because they don’t care for human beings period. And supposedly their gym is all about no-nonsense when it comes to that. Well truth be told we have recordings of a poor single mom crying because they charged her more than she could ever afford PLUS! Not only that they point blank lied to her telling her they needed her credit card but that they would never charge it unless she ordered water or towels etc, so she didn’t worry. But what’s funny is that her credit card was kind of required! People shouldn’t be fooled!

It has been a hassle for a year now. I’ve been trying to cancel my Planet fitness membership. I had to move immediately because I was an abusive relationship and they’re telling me I have to go back to where I signed up and cancel it. I cannot do that, I would never do that. I have not step foot back in that state since I moved, I’ve called several people. Everyone gives you the runaround. I don’t know what to do and they continuously charge me every month. This is ridiculous.

I just read about how to cancel your membership so they said you have to contact the 1st location where I signed up for my membership and talk to them! I called them. They said I have to come in person and cancel because we need your signature. ✍️ I mean with all these apps and technology I have to go all the way to that specific location to sign!!! Thank God I didn’t move far away, so I told him this is what I’m gonna keep in my mind about you guys making it difficult for customers to cancel memberships.

This company has the world's most useless and outdated cancelation policy that I have ever seen. There are only two ways to cancel your membership. Either by walking into your primary gym location i.e. the one where you first signed up, which is highly inconvenient if you've since moved. The other, is by Sending A Letter, by which they recommend a certified letter, to request that your membership be canceled. Number one, I no longer even live in the same State as my original gym and number two it's not the 1970s anymore, no one writes a letter, and CERTAINLY not going to spend money to send it certified, just to tell a company to Stop Charging them money. This policy is the most convoluted and asinine means of doing business that I have ever encountered.

So I joined Planet Fitness in Boerne, Texas a couple of months ago. Not impressed with this location. Some of the counter help are welcoming but for the most part they just talk amongst themselves or ignore members when they come in the door. Not a friendly group working here. Anyway, that was fine until I had a situation last week. I walked in the front door and there were 5-7 employees behind the counter. Typically there is one, maybe two people working. So as I scanned my check-in I asked the general manager who was right at the counter what was going on... training, meeting? He replied just a normal day. I let it go because it really did not matter to me but it did remind me of a 'dog and pony' show I used to get back when I was a VP of a large restaurant chain and I would go to one of the stores and they knew I was coming. Know what I mean?

Hello. My name is Steve. I live in Medina Ohio. I have joined Planet Fitness and I have to say that the employees are great and the fitness center is always clean and inviting! The manager Cassie always greets us with a smile. The team always seems to work in harmony with each other. It is certainly a professional environment!

Terrible company. Once I saw them fire a middle manager because corporate came into a local gym and saw a woman walk in with her own water bottle. Corporate manager said to the local manager; "that woman can't be in here with her own water bottle, tell her to take the bottle out, she has to buy our water bottles." Middle manager guy refused and said "I'm not going to tell someone they can't bring their own water bottle and have to buy our bottled water." The corporate guy called the owner of that franchise on the spot and basically ordered him to fire that middle manager guy. And he did.

This complaint is regarding employee discrimination against a member, and a complete violation of Planet Fitness' Employee code of ethic. On August 24, 2023 between 10:35 am CST, and 10:50 am CST, My son, and I went to Planet Fitness at 11400 West Markham St. Little Rock, AR 7221 where I have an active gym membership. As we walked into the gym, I was unaware that I would experience an extremely embarrising act of DISCRIMINATION, AND VIOLATION OF EMPLOYEE CODE OF ETHIC, from the staff at Planet Fitness.

I'm compelled to share my deeply disappointing experience with Planet Fitness Saratoga/Wilton, a cautionary tale riddled with unethical business practices that should serve as a stern warning to all prospective members. First and foremost, Planet Fitness violated my trust by renewing my membership without my explicit consent, hitting me with an unauthorized $39.00 charge on September 1st, 2023. I tried remedying this the next day. Its nothing short of theft. This blatant disregard for my authorization is not just unacceptable; it's ethically reprehensible. In my quest to rectify this injustice, I reached out to their customer service, only to be met with further disillusionment. Literally one day after on September 2nd, 2023 to be met with hostility by an employee or "manager" calling herself Kayla.

I live in Bellingham Washington while I was visiting my sisters in Cathedral city, California. I joined Planet fitness for one month. I was only going to be there for three weeks. I told him I do not want to be billed any longer after that and they agreed. Now they’re billing me for another month and they also charge me for a one time joining fee, which they did not explain to me. I want to cancel my membership but it’s making it so difficult. They keep sending me to a different Departments. It’s a dead end. I don’t know how to cancel. They want me to be there in person. I looked it up with the Better Business Bureau and it’s the same complaint by everybody.

Love this gym, great staff and no judgment. I really recommend this gym as to other people. When you're a Black Card member you get access to the tanning bed and water bed. They even snack and drinks you can get before your workout.

Good workout equipment and a chill, relaxed space to get mentally and physically fit. Machines are good and everything is clean. I enjoy coming here so much because it never fails to deliver a good place to work out.

Did you know that when you buy into Planet Fitness (PF) that you can only use the PF gym that you signed up at? I didn't know this. I just figured it would be great to be able to go across the country (or across town even) and use the local gyms. NOPE! Apparently, each gym is privately owned and operated so you only have access to that first one, where you started your membership. Worse.... When you have an issue at your local PF you have no one to turn to. Regional offices and corporate will just tell you that the gyms are independently owned and operated and they can settle their own issues there.

Nice job Planet Fitness in DC. While I find their cancellation policy archaic (a letter or in person) I get it. It is what it is. I have been battling cancer since February and between surgery and chemo, I was not able to get there until yesterday. I was charged my annual fee 3 days earlier. I reached out to Pam ** and explained about my situation. I had no problem paying the 10$ a month, but asked for the membership fee refund. She sent me a pic and said that needed to be done the week before and because I was 3 days late, she said, "Tough luck." I know $40 is not a big deal, but between copays and prescriptions, every dollar helps. I am shocked by their complete lack of human decency. I worry for their employees if their leadership is ok treating people in this manner. I will make sure to let everyone I know how little they care about humans. Thanks for reading.

I've been a black card member for several years. Years ago this gym was clean, equipment all worked and staff looked like they cared and worked hard. It is now filthy, smells bad, broken equipment, AC does not work properly and staff could care less... It's staffed by young kids who hang out and getting paid for nothing... Needs new management or maybe close down.

When you're a member and actually greeted as you walk in sincerely is just one of many qualifiers for the ultimate in service. At night on several occasions Angel will most certainly have me checked in. The candor. The cleanliness and smiles are always appreciated and never missed by this quite qualified staff. Always spotless in detail, cleanliness and service makes a huge difference in the selection of a gym facility. This one is not only premier but with Angel and Jasmine and all the rest, our membership can always count on being treated like the best.

Dishonest business practices, lack of ethics and predatory. Will continue to charge for services after cancellation is submitted, but claim they did not receive any cancellation letter because they save them all...obviously someone did not process the cancellation and continue to charge an account for over 18 months. I only found out because they emailed me a cancellation letter today for nonpayment (I stopped using that bank acct) and said they cancelled and I still owe the 58.00 for the past two months!!! I haven't checked into any PF for over 18 months and I owe them money!!! I was told that I needed to either come in person to cancel or mail letter cancelling membership so on 3/1/22 letter was mailed. I live 85 miles away and was not driving for that so I mailed the letter as instructed and still got charged.

JENN IS FANTASTIC!!! She is always smiling, giving great customer support, and I never see a day that she is not working and making sure that the gym is squeaky clean!!! I enjoy my time coming in to see her from early morning, mid afternoon or weekends!!! BEST SPOT —again Jenn is the BEST. They should be so lucky to have her!!

I had an incredibly frustrating experience at my local gym that left me feeling completely disregarded and unsupported by the manager. It all started when I placed my keys in a locker and went about my workout as usual. However, upon my return, I was shocked to discover that my keys were locked inside the locker, along with someone else's duffle bag. I was unaware of the policy that allowed staff to cut a lock if a member had placed their own lock on a locker that was already in use.

I wish I can give minus stars. Club have been charging my credit card for many months despite fact, I canceled my subscription, and when I complain, they told me they have a 3rd Party (ABC), that handle payment. I contacted ABC and they insist the club must notify them of the Cancelation. I have been going back and forth between the 2 of them with no Luck.

Avoid like the Plague. Go there if you want to get robbed, if you want to interact with very rude people, if you want to risk your health and if you want to risk your safety. Gross, gross, gross. The dirtiest gym I've ever been! The entire place smells! This is by far the worst place to spend your money. The cheap price does not worth it! Trust me.

I canceled my membership with PF six month ago and they are still taking membership fee from my account. After cancellation, I confirmed my cancellation with a team member and they told me “I'm all set. I won’t be billed.” Unbeknownst to me, they are still taking fees from my account. Initially I joined the pf in southeastern Ct. I will never join another Planet Fitness ever again.

I have been going to PF for almost a year & today the staff says “You’re supposed to wear shoes.” I'm flat footed, it’s dangerous on my ankles & knees to wear shoes. Instead of asking me to leave, the lady repeatedly walks up to me to wear shoes and then tells me that I should wear my slides, her argument was “you need closed toed shoes”. Actually it's safer to be barefoot for balance, stability and posture. Wearing shoes in my case would cause me to injure me and then I can sue. The first time she could’ve gave me warning, 2nd time she should’ve asked me to leave and she did not and then goes behind my back to talk about the situation to the customer next to me like that is beyond unprofessional and this isn’t my first encounter with this lady, was old and **.

Planet Fitness benefits from the PR of inviting high school students to work out for free, but they needed to provide guidelines for this age group. Teens are loud, unaware of others, and hog equipment including mats. It's unfair to paying customers. There are not enough 10 lb weights for women (high schoolers hog these, too) -- only 2 sets whereas there are many of higher weights. Only two treadmills have workable TV's. This is ridiculous -- just fix them!!! Watching a TV while exercising makes a big difference. Customers appeal to the staff, who are wonderful, but it doesn't seem that anyone is listening higher up. Get it together!!!!

I don’t need to go to the gym and see lifestyles shoved into my face! Your personal choices are one thing, but don’t put it into my life. This has caused me to look for gyms that don’t put this stuff into my face. Think “Bud Light”, or Target. I can take my business elsewhere!

Have been a member since Planet Fitness opened in Kelowna. Have had limited interaction with the staff (check-in, etc.) but the interactions I have had has been pleasant until today. Today I had an interaction with an extremely unpleasant, unprofessional and incompetent staff member - to the point of canceling my membership. Some of the staff (not all) definitely need to be trained in interacting with the public as it is clear that they have not been (or have completely ignored their training). Lots of options for gyms in Kelowna - I would recommend exploring elsewhere.

I have not attend Planet Fitness in over 2 years, even after I canceled in December 2022, they were still charging me.. I didn’t notice till they charged me twice in March 2023.. I tried calling to speak to the manager Christina, she was extremely rude, and had disgusting language.. she refused to help me resolve this issue and told me she trust her staff and there was nothing to do and then hung up. I will never return to Planet Fitness due to her unprofessional behavior and she should be fired, this was the location in Eggharbor Township, New Jersey.

Join last month, Paid over $50 between membership and fees. Now this month had the yearly bill and my membership so $82. Way more than I was told but I was going to be charged. Being charged extra fees every month doesn't really make the membership $24 does it?

I was a PF member for almost a decade. I worked out thousands of times at many locations with numerous workout buddies. For the most part, my endeavors at PF were favorable. I usually found their facilities clean and well equipped. That's exactly why I renewed my black card annually. Two weeks ago, I was publicly embarrassed by your staff. While standing at the front desk your Assistant General Manager informed me that I have violated PF Personal Training policy and cannot return. Moreover, her elevated voice and gymintimidation caught the attention of other gym members. It was quite embarrassing and made me feel like a Lunk.

Wow. I had a horrible experience with the manager at Planet Fitness today. I noticed that they have been short of staff for a couple of months now. They were meant to take out installment from my account and the staff today who had seen me about 3 times was so apologetic stating that when his manager comes at 7am she will sort it out.

Kevon ** is the manager at the Planet Fitness located in Milton Florida. He was one of the most courteous and professional managers I have ever dealt with, and he “took care of business”. Kevon made me feel like I was heard. Planet Fitness needs to have their managers train under him and all your locations will be successful.

I was signed up for the no commitment cancel anytime. I was in a bad car accident with my ribs caved in almost puncturing organs and my shoulder dislocates. I called to cancel when I was able to as I was not able to even step foot into their facility. And instead of having good customer service I had to argue just to get canceled and they will not refund months of money they took from my account. Under unforeseen circumstances this company and the way the lady spoke to me I will never go back there and I suggest you be careful with this facility choose a different gym. I lost hundreds of dollars because of something out of my control and I was going to come back when I was released for my doctors but now I won't and I won't suggest this company to anyone. Please buyer or beware.

This is for the location on Eastex Freeway, Beaumont, TX: Manager named Kris is very rude; herself and others don't allow customers to actually read the fine print upon signing up! I'd canceled immediately! But they still billed my card to which I'm still awaiting for my money! And then they had tried to blame it on another office for making errors.

I have been a member numerous times, but left a few times to explore other gyms.... bad mistake. I keep coming back to Planet Fitness. Other places have a lot of fancy extras with an added expense, but Planet Fitness has everything that I need.... and all the practical stuff that is used a lot in my home fitness, just in case of bad weather and I can't make it. I even love the crowd meter, so we can judge when the best time is to come.

Gross showers like ** hair all over the showers. They don’t clean. They are liars. False advertising that they are so clean. This place lies lies lies. The bathroom are never cleaned. The employees are lazy and just sit and talk to each other. The night crew is literally useless. This club seems like a front for some shady business.

The gym can log noise complaints that can eventually get you kicked out. I have a workout regimen and sometimes bring a partner. If you grunt or raise your voice to try and motivate and push yourself or others, you will get a complaint. Even though studies show grunting or yelling helps endorphin and adrenaline production, you won't be able to push for that extra rep in this gym. I'd recommend you look for a local alternative that is more accepting of diversity and personality differences so you can be yourself while lifting.

I was going to the Planet Fitness in Apopka, Florida so I just want people to know, do not go to Planet Fitness and if and the manager. They are extremely rude. I had a situation. I came to the gym and I worked out as I was leaving. I addressed to the staff that I need to make a payment on my account. So I told the manager that I will call back and discuss it with her over the phone. Because I had to take my daughter to the doctor however she never asked me to make a payment. I’m the one that took the initiative to actually made payment with them and use my card.

Have my own ex equip so my black card membership was just to tan 30-40x a year though I pay every month for 1.5 yrs. Machines are down for several weeks at a time, & the front desk is perpetually manned by people that are new/untrained. 1 out of every 15 visits I have to dress & undress 2, even 3x to come out & repeatedly ask them to start the machine. Was told I was rude even though I said please- How? It was my 'tone of voice.' When you have to redress 2-3x you're supposed to be smiling & laughing about it in order not to hurt their feelings. If I ran my business the way this gym runs theirs I would have lasted about a year, not 20. I've been going to gyms for exer &/or tanning consistently for 40+ years & never had a problem or experienced anything like this before.

I would give this place zero if that were an option. Things were fine until I changed my bank. I had went into the location after speaking with someone on the phone who said I had to come in to update. I tried to update on the app but it would not allow me to do that. I went in on my lunch break as I thought that this would not be that hard of a process as it hasn't been for anything else that I had to update.

Do not set up autopay with Planet Fitness. They make it nearly impossible to cancel your membership and keep billing you even though your contract is up. You must drive to the gym to cancel which if you no longer live near it, makes it very difficult and you can’t cancel online or over the phone.