Planet Fitness Reviews

I cannot believe how nasty the customers are. They workout on a machine, get off and walk off. They don't have the common courtesy to clean the machine. :-( Nowwww, I have to wipe before I get on a machine. Nasty ass people. I pay good money to come here.

I signed up for Planet Fitness as a spur of the moment decision. A month later, having never even gone in, let alone used it, and with no plans to, I decided to cancel. It turns out that the annual fee was due 5 days after my cancellation. I had no issue with paying the monthly fee, as I was a member at that time, even though I hadn’t gone in. I spoke to an employee at the location who agreed with me that I was canceling before the due date for the annual fee, so I shouldn’t have to pay. In order to cancel online though, you have to pay the annual fee. I was told by this same woman to call back and speak to the manager, and he might give me a refund.

I like PF for the location and the amount of machines, BUT, when they switched their treadmills to Matrix it took a big nosedive. The treadmills are inconsistent in their power, the elevations sometimes don't respond, and the speed sometimes feels like it's either struggling or outperforming. Terrible product. The treadmills should never have been replaced because the previous models were consistent and reliable.

West Des Moines is utterly disgusting. The tanning beds are never clean and the rooms aren't either. The staff is very unprofessional! They don't listen to you, ignore you when you are at the front counter waiting to tan, they are always on their cell phones sitting around on the couches that designated for customers and they are rude! The tanning rooms never have paper towels, the beds are disgusting and the floors are never mopped! When you tell them you want to tan for the full 12 minutes they ignore you and only set the timer for 5. They do not care what the customers want rather it's what they want to do regardless! They are lazy and extremely unprofessional and I will be canceling my membership! Word of mouth travels fast and I will not be quiet!!

Closest gym to my house PF. I look online to see if some program or discount for disabled veterans to discover $9.99, a little discount. Because of issues with my health due to time in the Army I need the exercise. I started off with a problem getting in using the app on my phone. I asked the front desk for help. No help. I called corporate and spoke with someone that was able to simply help me. I was going every morning till I got the flu. Didn't feel like going nor did I want to pass the flu around. 3 weeks later I try to go back and I can't get in. I asked the front desk why and they couldn't tell me. Payment was automatic and scheduled for the 1st of each month. Usually my VA payment hits the bank 2 or 3 days before this. I tried calling corporate again and can't seem to get through. Now I should be working out at the gym but can't get in so let's spend the time wisely and letting the public know about the PF service.

They take your money from your bank account, then deny you access to their gym. Then claim you owe them more money, even after you paid them way over their monthly fee, about 100 dollars monthly. Then they refuse to cancel your account, unless you pay them even more money. They are thieves, so not ever open up a membership from them, unless you like getting robbed.

What happened! Getting rid of the best equipment (hammer strength) and others. Adopting crappy equipment that doesn’t align with natural movement. Looking to go elsewhere. Gyms are downgrading and not as clean as they used to be. Takes forever for repairs.

I have been a cardiac nurse for over 25 years, so I know a safety hazard when I see one. Tonight, a treadmill (2nd row, 6th from left) began making a loud grinding sound indicative of motor failure. I immediately stopped the machine and reported it to the front desk employee, Jesus. Instead of inspecting the machine or tagging it "Out of Order," Jesus refused to leave the desk, refused to call a manager, and dismissed my concern by claiming the machine "wasn't broken"—without ever looking at it. I watched in horror as he allowed another member to step onto that same malfunctioning treadmill minutes later. This location is knowingly gambling with member safety. They are ignoring mechanical warnings and violating their own safety standards. I am canceling my membership immediately. Do not trust this gym with your safety.

I was visiting the Planet Fitness in Glen Allen Va. on the morning of Jan. 13th. When entering this morning I observed 2 young men at the counter, I checked in with other either one of them looking up from their game they were playing to say a word to me. Didn’t feel welcomed at all.

Paid for a black card. Every month was not able to use the tanning beds, even though they were open. There’s no reason to waste your money on Planet Fitness. You can’t use equipment you pay for. Novi Michigan Beck Rd.

30 Minute Circuit Room is not used according to its purpose and when brought to the staff’s attention, it was dismissed. I could not get done in the 30-minute program because other members use it as the regular gym equipment, with multiple sets resting between sets, so no one can complete the circuit. It was staff and their management that failed to educate patrons. One patron told me she can do multiple sets on it and when she is done, she will get off the equipment. When I explained the purpose of the room, which is listed on the wall in BIG LETTERS, she still refused. Same response by management. Franklin, Wi 27th St location.

I really don't understand how I have a membership with someone on it but they can't get in if I'm not there. It doesn't make sense if we have different time of work. If a person has access to it I feel it shouldn't be a problem

I belong to the PF located in Dickinson / League City Texas. I have asked staff for two weeks at least 5 times to turn the water temperature warmer for the showers. In the morning the water is at best 70 degrees F. As I walk out I report this complaint to staff, yet every time I shower the water is lukewarm. If they spent as much time on customer complaints as they do harassing members about the bag policy it would be a better club. This location seems to be the only PF that spends too much time on customer bags on the floor. Unreal.

I have join this Planet Fitness not too long ago, just because it's close to my home. Since day one, I have been very disappointed about how this gym is kept. Bathrooms are real squalid and sordid, toilet paper seems an option. Shower and sinks are just the same, and no hot water. When I asked the front desk about the hot water, she stated the heater was broken and she didn’t know when and if it was ever repaired. Unbelievable!!! A gym where hygiene and cleanness should be a must, here it seems just an option. It’s completely lack of management. What a shame.

I froze my account while I was out of the country on Oct.15 for 2 months (Oct 17 -Dec 17) but they froze it December and January. When I went in on Dec 22, they told me my account was frozen and they had charged me on Oct 17 for Oct 17 - Nov 17. The refused to give me a month for the month they charge me (when I was out of the country) or give me my money back on Oct.15 for 2 months (Oct 17 -Dec 17) but they froze it December and January. When I went in on Dec 22, they told me my account was frozen and they had charged me on Oct 17 for Oct 17 - Nov 17. They refused to give me a month for the month they charge me (when I was out of the country) or give me my money back.

Hidden statements in contract that do not specify complete terms. When I called them out about inaccurate statement they made on a refundable payment they tried to bounce around the facts that is literally in the contract and did not refund me. Lost a customer due to unprofessionalism and lack of integrity.

Note of appreciation. I met Robyn on Nov 24, 2025. She is a trainer at Planet Fitness in Alliance. I am 68 yo and live with COPD and thyroid issues. For me, walking into a gym can feel overwhelming. The machines look intimidating when you don't know where to begin or how to operate them. It's easy to feel out of place. Robyn changed that for me. She is patient, encouraging and truly helps me feel confident and capable. She takes the time to explain each machine and makes sure I feel safe. Her kindness and professionalism turned what could have been a stressful experience into one of empowerment. I'm truly grateful for her support and positivity. I have my goal set and feel assured I will meet it as long as I listen to her.

I cancelled my membership because I got it specifically for the massage chairs and spa lounge. The sessions are 5 minutes long which defeats the whole purpose of relaxing having to get up every 5 minutes to ask to renew the time defeats the whole relaxation. After canceling my membership I asked for them to remove my credit card information which they will not do. They just say that they will no longer be billing you which I don't like to have my credit card and billing information in their system without the ability of removing it or canceling or deleting the full account. They are the worst.

I have been a Planet Fitness member for approximately 15 years. What I experienced in January 2025 — and the 11 months of complete inaction that followed — represents one of the most unprofessional, humiliating, and irresponsible customer experiences I have ever encountered. On January 22, 2025, I was publicly pulled away from my workout at the Irvington location and escorted to the front desk in front of other members. I was told there was an issue with my account. I was then informed that my home gym had a file accusing me of theft, allegedly supported by “evidence.” This accusation was false.

Although corporate agreed and assisted cancelling membership, explaining employee especially management should be well knowledgeable how to do so without the customer continuing to be charged, Nick the manager of Smithfield location continued to have a confrontational attitude despite being emailed by corporate, refuses to correct the company mistake that was confirmed a mistake. Management is poor in arguing with customers in front of other members although he's been advised it was an error, he's personally refusing to refund and provide his managers contact information. Spoke to me very condescending and disrespectful. Admitted he received an email from cooperate and never followed up as he was supposed to. Management is to represent a company in good manners and respect and integrity for the business. This is very poor management skills and should be retrained.

Planet Fitness is a joke and a hoax.. Upon signing up they did not tell me that they would charge a late fee if my payment didn't go through therefore charging me 40 dollars a month for the black card. Also there is no option to cancel your membership online so you have to physically visit your home gym to even cancel.. If I haven't been to the gym in months what makes you think I want travel all the way there and cancel my membership? Stupid!

Happy with facility ( equipment/cleanliness/staff) but when I decided to cancel, I was charged the yearly fee anyway even though I cancelled before it was due. Received the ‘it’s in the contract’ speech, but really. All I am asking is for them to do the right thing and return the funds since I cancelled before the due date. I am very disappointed in P.F.

I visited Planet Fitness El Señorial, San Juan PR and tried to use the hydro massage bed. I was directed to bed number 4, but it wouldn’t start. I went back to the front desk, and the staff member told me it had just turned on—but she wasn’t very friendly. I tried again, it still didn’t work. I went back and she told me, ‘Ma’am, it’s number 4,’ and I replied, ‘I know which one is number 4.’ I felt she was treating me as if I didn’t know what I was doing, which was unnecessary. She finally accompanied me and we discovered bed #4 was broken. She then suggested bed #5, which also didn’t start. So I went back and told her when she sighed. I decided to leave. I was simply trying to use a service offered, but the staff’s attitude and lack of helpfulness made the experience frustrating.

If one thing was put back in place, I would give Planet Fitness a 5⭐ BUT ... I will start with a good note, followed by a disgruntled comment. *As a black card member, I really enjoy using those amenities and then cleanliness of the location most of the time. *I have NOT been happy that the Murray Utah location removed their total body enhancement timed area. That amenity was a great option for anyone who simply needs a structured workout on a tight schedule, that does not have a structured fitness plan. Why on earth would they remove that from their location??

For Planet fitness and Orlando, Florida next to the Florida mall is horrible. Around 4 or 5am the staff member on duty is in the back room sleeping. The facility looks like it hasn't been cleaned. All shift as homeless people showering coming in and out as they please. There's leaks from the ceiling and the men's locker room.

I have tried to cancel for a year and they keep taking my money. They continue to steal my money! The staff are not friendly and no help!!! I Don’t recommend this gym at all! I have receipt of them even taken 120 dollars as well as 60 dollars. They keep randomly taking money out of my bank account.

Called to transfer my membership. Kept getting bounced from person to person. Lack of knowledge. Then spoke with one gentleman that answered the phone by laughing constantly before acknowledging me on the phone. I had to continue to yell "Hello." He finally responded. I asked why he was laughing. He said it was funny and had to add two towards me which was very unprofessional then finally proceeded to assist me with my issue. Not exactly the kind of company I feel confident in with employee's lack of maturity. Tried to contact corporate office. You get prompted to automated system after automated system. I gave up.

I signed up in Hilliard, Ohio, on September 17th, 2025, went to the gym 4 or 5 times and attempted to cancel through my phone through the help process on the app. Fields were provided for cancellation, so I filled it out (10/16) and later found out on that my account was still active. My second attempt at cancellation (11/7) was through the computer and I learned from a representative on the phone today (11/13) that my account was still active even after that, and the fields and process are clearly provided. So, in essence, my cancellation was completely disregarded. What is more is that the rep told me I have to send a PHYSICAL LETTER of cancellation to Planet Fitness via USPS! I replied, “So I can sign up on the app, but I can’t cancel on it?” Apparently not. Meanwhile they keep increasing my bill through an active membership…. Hence, the title of this review: BEWARE OF THE CANCELLATION PROCESS.

11/12/2025 8:30 pm. I work as an artist and have had a lot of back issues and that is why I retained a membership. I explained I would only be using the massage chairs mainly and that I would need to be on there for a while for I also work when I'm there on my phone. I said I am a night owl, and I would be coming between midnight and 2 am. I asked if there was a lot of need for the massage chairs then, and they said no. I asked if I could do an hr. They said yes. They have been giving me an hr to be there, work and get my back attended to for well over a year now. Great! A few days ago I went, and I was only allowed 10 mins. The night person in Kilgore, Tx said he was ordered not to give anyone more than 10 mins on the massage chairs and fixed it so they actually couldn't give more than 10 mins. I have been dealing with Nick for 1 1/2 yrs now, and he is the best to go to for any kind of information.

As of 11/07/2025 the Valparaiso IN facility no longer will play ANY news broadcast. This is due to ONE member that did approve of what was on!!! I get there every morning at 5:45 and leave at 7:45 and that’s when I check out what’s going on in the world.