Planet Fitness Reviews

My husband and I go to the club in Milton. We like the staff, but I don't like their housekeeping. First of all, in the ladies bathroom stalls the corners are full of cobwebs from floor to ceiling. Don't know when the last time someone really mopped the locker room or if anyone actually cleans it and not touch the toilet stalls. Second, paper towels supplies aren't managed well. Most of the time there's very little or no paper towels at the cleaning stations. Hard to wipe the machines down if there's no paper towels. It's not the job of the members to remind the staff to check the supplies at the cleaning stations. When you see 2 people standing behind the counter, one checking people in and the other just standing leaning against the back counter, why aren't they checking the supplies. And running out of paper towels is not a good answer if someone was properly taking inventory and ordering what is needed so they don't run out.

Most of the staff is friendly except for manager. She don't smile, walks around with an attitude. They have me maybe 9 television and only 5 of 6 works. All other Planet Fitness TV are on and working. A big pole is blocking one of the TV. Maybe it's the demographic area is the reason for this. Not fair to the customers who don't live in the other area. Do better and fix or turn on all those tv because the one on Tom Hill in Macon GA have 35 TV and all of them are on and working.

Great crew. Always polite and professional, dropped my wallet, made a phone call and the staff remembered me, they make you feel like family. So to the crew on 59th and Ames in Omaha a big thank you! Keep up the great work.

The worst thing about Planet Fitness are the people who go to Planet Fitness. They love to sit on the equipment - and rest! I have actually come across people who went to sleep on the equipment. If you like to sit on the exercise equipment and play with your phone, or just sit on the equipment, stare into space, and contemplate the meaning of life, Planet Fitness is the place for you.

I signed up two years ago. Usually I go during my lunch break. Never had an issue. It’s a judgment free zone. I was just kicked out for wearing pants. Apparently they’re only wants you 3/4 naked. If you go in there dress properly. You will be kicked out. Join a gym. These people are scammers.

Broke down equipment, weeks before equipment is repaired. Three leg machines broke down all at same time. Takes away from overall review. Clean. Knowledgeable. Good price. Broke down equipment Trump’s all.

I canceled my membership but continued to get charged regardless. I addressed the manager but got the run around for around 6 months before finally getting ahold of the regional manager. He claimed that he would refund me, but only gave me back a small portion. After reaching back out, he said he would get me the rest. I never received the rest and since have had my number blocked. I've been lied to continuously throughout this process and just want my money.

Planet Fitness in Columbia for two years has been charging me before my due date then taking late fees. Over and over again. How can they do this? Now they terminated me and took my late fee and not my payment. I looked at my agreement and there is no fee listed lol. I would never ever ever recommend. Very shady, I was warned and joined anyway.

Never really had a problem with them. Until I sent an email to the regional manager. For the most part I was giving praise in the email. I also had a simple question. That deserved a simple answer. But, I didn’t get one. I was disappointed. I’m now looking for a new gym. Thanks.

Horrible customer service! They started overcharging our account I was supposed to be $20 and they started charging $30 and we cancelled the membership 1/16/26 and they still charged our card today 2/14/26!! We tried to fix the problem and every time we went to the Gym there was never a Manager on site, one time there was a manager and they said they could not help out, because they dis not have access to the account 😳 Can you believe that a Manager with no access to account to resolve an issue, so we decided to cancel and we notice the following month they still charge our account again, DON'T RECOMMEND. SAVE THE HASSLE IS NOT WORTH IT, better join a more respectable Gym!! This was the Poway Location 92064 Gym

If I could give zero stars, I would. Unfortunately, my experience at this location has been extremely disappointing and mishandled from start to finish. I originally became a member in 2022 at $10 per month. In March 2025, when I returned to the club, I was informed that I had a past-due balance that needed to be paid in order to move forward. I paid the balance in full and specifically requested to cancel my original 2022 membership. At that same visit, I chose to upgrade and sign up for the Black Card membership at $24.99 per month. I signed the necessary documents, was issued a Black Card, and was told everything was taken care of.

At the year anniversary with Planet Fitness in Easton Mass, I wanted to acknowledge the friendly and helpful staff. Leah greets me with a smile and encouragement regardless of how early it is in the morning. Then there’s Reggie, the trainer who has taught me a variety of strengthening exercises taking great care to accommodate my injured shoulder. I am so happy with the equipment, the cleanliness, and the hours of this Planet Fitness but my experience with the company pales in comparison to the extra effort by the staff. Reggie and Leah in particular!!

Love my Planet Fitness (Brooklyn Park, MN). Always clean, friendly employees and great customer service! Big thank you to Me and manager Rebecca.

I was charged from October 17, 2023 to January 2025. I thought membership was cancelled. I never received notice about the annual fee which is supposed to be sent out 15 to 45 days before withdrawing the fee.

Please think before you sign up with Planet Fitness. First the people who manage the planet fitness in Murrells Inlet are extremely rude. If you try to file a complaint thru customer service they take the information and send it to same planet fitness who calls you back and is actually more rude. Second beware of Planet Fitness selling your personal information. I went through their app as instructed. Filled out what asked over three weeks ago and no help just asking to do same process over again. Planet Fitness makes a lot of money selling your information as do other companies. It’s big business. Example is try to stop Kroger from selling my information and saw where all companies under Kroger selling your information is almost One BILLION dollars. Just saying!!

I cannot believe how nasty the customers are. They workout on a machine, get off and walk off. They don't have the common courtesy to clean the machine. :-( Nowwww, I have to wipe before I get on a machine. Nasty ass people. I pay good money to come here.

I signed up for Planet Fitness as a spur of the moment decision. A month later, having never even gone in, let alone used it, and with no plans to, I decided to cancel. It turns out that the annual fee was due 5 days after my cancellation. I had no issue with paying the monthly fee, as I was a member at that time, even though I hadn’t gone in. I spoke to an employee at the location who agreed with me that I was canceling before the due date for the annual fee, so I shouldn’t have to pay. In order to cancel online though, you have to pay the annual fee. I was told by this same woman to call back and speak to the manager, and he might give me a refund.

I like PF for the location and the amount of machines, BUT, when they switched their treadmills to Matrix it took a big nosedive. The treadmills are inconsistent in their power, the elevations sometimes don't respond, and the speed sometimes feels like it's either struggling or outperforming. Terrible product. The treadmills should never have been replaced because the previous models were consistent and reliable.

West Des Moines is utterly disgusting. The tanning beds are never clean and the rooms aren't either. The staff is very unprofessional! They don't listen to you, ignore you when you are at the front counter waiting to tan, they are always on their cell phones sitting around on the couches that designated for customers and they are rude! The tanning rooms never have paper towels, the beds are disgusting and the floors are never mopped! When you tell them you want to tan for the full 12 minutes they ignore you and only set the timer for 5. They do not care what the customers want rather it's what they want to do regardless! They are lazy and extremely unprofessional and I will be canceling my membership! Word of mouth travels fast and I will not be quiet!!

Closest gym to my house PF. I look online to see if some program or discount for disabled veterans to discover $9.99, a little discount. Because of issues with my health due to time in the Army I need the exercise. I started off with a problem getting in using the app on my phone. I asked the front desk for help. No help. I called corporate and spoke with someone that was able to simply help me. I was going every morning till I got the flu. Didn't feel like going nor did I want to pass the flu around. 3 weeks later I try to go back and I can't get in. I asked the front desk why and they couldn't tell me. Payment was automatic and scheduled for the 1st of each month. Usually my VA payment hits the bank 2 or 3 days before this. I tried calling corporate again and can't seem to get through. Now I should be working out at the gym but can't get in so let's spend the time wisely and letting the public know about the PF service.

They take your money from your bank account, then deny you access to their gym. Then claim you owe them more money, even after you paid them way over their monthly fee, about 100 dollars monthly. Then they refuse to cancel your account, unless you pay them even more money. They are thieves, so not ever open up a membership from them, unless you like getting robbed.

What happened! Getting rid of the best equipment (hammer strength) and others. Adopting crappy equipment that doesn’t align with natural movement. Looking to go elsewhere. Gyms are downgrading and not as clean as they used to be. Takes forever for repairs.

I have been a cardiac nurse for over 25 years, so I know a safety hazard when I see one. Tonight, a treadmill (2nd row, 6th from left) began making a loud grinding sound indicative of motor failure. I immediately stopped the machine and reported it to the front desk employee, Jesus. Instead of inspecting the machine or tagging it "Out of Order," Jesus refused to leave the desk, refused to call a manager, and dismissed my concern by claiming the machine "wasn't broken"—without ever looking at it. I watched in horror as he allowed another member to step onto that same malfunctioning treadmill minutes later. This location is knowingly gambling with member safety. They are ignoring mechanical warnings and violating their own safety standards. I am canceling my membership immediately. Do not trust this gym with your safety.

I was visiting the Planet Fitness in Glen Allen Va. on the morning of Jan. 13th. When entering this morning I observed 2 young men at the counter, I checked in with other either one of them looking up from their game they were playing to say a word to me. Didn’t feel welcomed at all.

Paid for a black card. Every month was not able to use the tanning beds, even though they were open. There’s no reason to waste your money on Planet Fitness. You can’t use equipment you pay for. Novi Michigan Beck Rd.

30 Minute Circuit Room is not used according to its purpose and when brought to the staff’s attention, it was dismissed. I could not get done in the 30-minute program because other members use it as the regular gym equipment, with multiple sets resting between sets, so no one can complete the circuit. It was staff and their management that failed to educate patrons. One patron told me she can do multiple sets on it and when she is done, she will get off the equipment. When I explained the purpose of the room, which is listed on the wall in BIG LETTERS, she still refused. Same response by management. Franklin, Wi 27th St location.

I really don't understand how I have a membership with someone on it but they can't get in if I'm not there. It doesn't make sense if we have different time of work. If a person has access to it I feel it shouldn't be a problem

I belong to the PF located in Dickinson / League City Texas. I have asked staff for two weeks at least 5 times to turn the water temperature warmer for the showers. In the morning the water is at best 70 degrees F. As I walk out I report this complaint to staff, yet every time I shower the water is lukewarm. If they spent as much time on customer complaints as they do harassing members about the bag policy it would be a better club. This location seems to be the only PF that spends too much time on customer bags on the floor. Unreal.

I have join this Planet Fitness not too long ago, just because it's close to my home. Since day one, I have been very disappointed about how this gym is kept. Bathrooms are real squalid and sordid, toilet paper seems an option. Shower and sinks are just the same, and no hot water. When I asked the front desk about the hot water, she stated the heater was broken and she didn’t know when and if it was ever repaired. Unbelievable!!! A gym where hygiene and cleanness should be a must, here it seems just an option. It’s completely lack of management. What a shame.

I froze my account while I was out of the country on Oct.15 for 2 months (Oct 17 -Dec 17) but they froze it December and January. When I went in on Dec 22, they told me my account was frozen and they had charged me on Oct 17 for Oct 17 - Nov 17. The refused to give me a month for the month they charge me (when I was out of the country) or give me my money back on Oct.15 for 2 months (Oct 17 -Dec 17) but they froze it December and January. When I went in on Dec 22, they told me my account was frozen and they had charged me on Oct 17 for Oct 17 - Nov 17. They refused to give me a month for the month they charge me (when I was out of the country) or give me my money back.