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Reviewed Nov. 13, 2023
You must cancel in person at the gym you started with. So if you have moved out of state and wish to cancel you must fly back to your original location to do so. Also they kept charging my card afterwards. My credit union said they are one of the top business in America that they have to continually file disputes for customers.
Reviewed Nov. 4, 2023
I had just returned home from going to school in another state and I started back in my home gym in Webster, New York. I could not have been working out 1 week when this employee's conduct made it very unpleasant. First of all, I was not aware the gym cut their hours to 11pm - it had always been open 24 hours during the weekdays. One night while getting ready to leave the locker room, said employee turned off the lights on me. The last incident occurred on a weekday night when after a workout. I was taking a shower when this same employee came in and announced the gym was closed. I was surprised and said I had to rinse off before I could get dressed. She came back in about 5 minutes and threatened me she would call the police on me. She then got on her phone and was describing me while I was trying to finish up.
As soon as I was dressed and leaving the locker room - there were 2 policeman waiting at the entrance and I heard the employee telling them I was a problem. Later, I found out that I was banned from all Planet Fitness gyms. There was no notice sent to me that the gym changed their hours, nor did the employee announce the gym was closing that night when I was headed @ 10:50pm to the showers. I was not contacted by the manager to look into what happened, from my end, neither. It seems there is no accountability for the way this company can treat its members and allow their employees to conduct themselves in such a way.
Reviewed Nov. 2, 2023
The PF in Lawnside, NJ is undergoing renovation in its shower stalls. It's been 2 months and I still cannot get a shower. So I tried going to the PF in Westmont, NJ. Although the shower stalls are open, the water is so lukewarm that I just don't feeling like taking a shower there. Why can't they turn up the temperature a notch? Frankly, I am a bit tired of waiting so long. I am paying Black Card member price and getting sub-par service.
Reviewed Nov. 2, 2023
This is in regards to Planet Fitness on Charlotte St in Pottstown. The staff is great and the center is very clean but the manager is terrible and the owners need to know what is going on. On Oct 9, 2023 my daughter’s car was hit by a hit and run while she was parked in their parking lot between 10-11pm. I had to call 3x for the manager to look at the video tapes. Each time I was told by the workers that corporate was there and “she was in a meeting” but still never received a call back. After the 3rd time, she was again in “another meeting” and had to call me back. This time she had the staff member call me back within 10 min of my call and tell me that she was “running late for another meeting” and to tell me that she checked the tapes last week and left a message on my voicemail.
They told me the tapes aren’t “continuously running” and she didn’t see anything. I call **! She didn’t look at the videos and she NEVER left a VM. My car was damaged to the tune of $4000 and she didn’t have the respect or time to call me back!!! BE AWARE I know as a fact that in the past few months their parking lot has had cars broken into AND even had an attempted car theft! Plus their parking lot lights have gone completely out on a few occasions and they can’t have working video tapes that monitor?? This is a VERY poor attitude to have for your patrons’ safety! As for your manager at that location, I was disrespected and should NEVER have been treated like that. I should be compensated for the damage to my daughter’s car while parked on your property since she was “too busy” to actually do her job.
Reviewed Nov. 1, 2023
Planet Fitness business model works because of their "fine print" policies. I called to cancel in January of 2021. They said my account was then frozen and if I ever wanted to be a member to call them back and let them know and they'd unfreeze my account. Remember, I asked to cancel. I noticed today, November 1st 2023 that they are STILL charging me, 35 months later!!!
When I called the local Planet Fitness the "Assistant Manager" informed me that when they "freeze an account", it becomes "reactivated" after 6 months, where they then start charging you again. I let the "Assistant Manager" know this was completely unacceptable, and I wanted to speak to the Regional Manager. She said she didn't have a number for her Regional Manager, but that she'd go ahead and freeze my account, again. Imagine that, trying the same trick twice, on the same person.
I'm furious with the lack of consideration, refusal to make things right, and with Planet Fitness as a whole. DO NOT join this overcrowded, shady practices, no customer service having Gym! And if you do, get it in writing when you cancel. As they may still be charging you 35 months later, after you request to cancel your membership.
Reviewed Nov. 1, 2023
My local gym is ok. The only problem is I work out at night. They keep saying how they are 24 hour, but that is for only about half the week. They close at 9pm on Friday, and 7pm on Sat/Sun. I need to wake up early for work Monday through Thursdays. So the nights I want to work out are when I can sleep in the following morning....which are the days they close. I would not be as annoyed if I hadn't had a contract job in Texas and find out the Planet Fitnesses in Texas are really open 24 hours a day 7 days a week.
Reviewed Oct. 31, 2023
Filthy urine stained stalls. Unfiltered warm water from the fountains that do not work, overflowing trash and disengaged employees. Spoken to several employees and nothing gets fixed. Sent a note to management and no response. This gym is ripe for health related issues. Legionnaires and other bacteria will thrive in this environment. Department of health should inspect this facility and the water.
Reviewed Oct. 28, 2023
Franchises are not good, Not 24 Hours, Friday - Sunday: Limited Hours plus 15 Minutes before shut down, UN courteous Staff along with Manager as well. Not worth the Money. Better pay more to have some decent service with proper hours.
Reviewed Oct. 21, 2023
I tried to call and then went down to the Auburn location when I was unable to get anyone on the phone… They said they were busy…So I explained to the manager about the situation Tatiana and she said that they would take care of the situation and that was a month ago and I was in today and it’s still going on.
Reviewed Oct. 18, 2023
Incident: Wednesday 10/18/2023 around 9:30 am PST. I’ve enjoyed coming to Planet Fitness (Otay Ranch) for years now, but I have to say the maintenance has been on the decline for a while. A lot of times there’s no paper at the closest station to wipe down the equipment. The restrooms are gross and usually have an unattended bathroom smell.
Today, I was washing my hands and face at the sink and the maintenance guy with the earplugs approached me in a threatening manner, accusing me for water all over the sink. Nope! That was there long before I even walked in. I found this behavior absolutely unprofessional and unacceptable. Nobody should be singled out, accused, embarrassed, and approached in a threatening manner. It makes me question why should I continue to be a member?
Reviewed Oct. 18, 2023
I have developed physical issues which are preventing me from working out, so over the past 3 months, I have submitted 3 letters via their website form at https://www.planetfitness.com/about-planet-fitness/contact-us. It includes the drop-down selection HOW TO CANCEL. At the top of this form, it states: "If you would like to reach the PFHQ Member Services team, please fill out the form below. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. We will respond to your inquiry as soon as possible!"
Over the past 3 months I have submitted this form and have NEVER GOTTEN A REPLY. So today I called the Western Hills Cincinnati office to ask about it, and was treated very rudely by the associate who answered the phone, and the manager I asked to speak with. Neither would even acknowledge that I never got a reply. I told them both I have physical issues preventing me from visiting the club to cancel and was repeatedly told TOO BAD. I then called corporate and was put through an endless phone loop and on hold for almost an hour, finally gave up. My agreement number is **.
Reviewed Oct. 18, 2023
The way Planet Fitness makes their money is by having people sign up for their membership with a huge contract that no one even bothers to read because it is so large, yet it has minute details in it that take can advantage of anyone except the most wary. The team members are trained to coerce you and incite into joining a gym and thus signing it. Hidden fees, and a contractual obligation to pay any payment amount that you have missed.. No they do not suspend your gym membership until the balance is paid off like a reasonable place would. They continue to charge you month to month accruing any payments that you miss. Which means in order to cancel without being sent to collections you first have to pay the accrued amount.
This is a cruel and ruthless way of doing business with people who are trying to help better themselves. Most people would rather pay the 17 a month than pay a sum of 100 or 200 because of missed “annual renewal fees.” Contract changes means they might charge you more for this fee at any time. This is textbook entrapment and takes advantage of people and also young people who lack financial responsibility or experience. Pretty ** up!
Reviewed Oct. 11, 2023
We had a month to month membership. Decided since I lost my job we just could not swing it. Called to find out we had to cancel in person. Went and was told NO. They continued to take membership fee monthly even though we didn’t have it. We ended up paying overdraft fees to the bank. Bank eventually refunded some but not all. Gym claims we owe them for all the months AFTER we canceled in person!!!
Reviewed Oct. 2, 2023
I opened a account for $1 and like $20 activate fee or something but just know it’s NOT $1 to open as they advertise but within a couple days I canceled it. But three months later they had done withdrew at least $250. When I noticed all the money they had charged I told them they fraudulent charge me cause this was closed days after opening, mind you I have never been on any of their equipment and has never worked out in Planet fitness but long story short don’t waste your money or give any of your info because they would charge it at any time. *BEWARE. PLANET FITNESS IS A SCAM.*
Reviewed Sept. 28, 2023
They’re seriously run down but the worst thing that hurts is that they are stealing from single mothers, minorities, people who make the minimum. It’s sad, it’s pretty bad because they don’t care for human beings period. And supposedly their gym is all about no-nonsense when it comes to that. Well truth be told we have recordings of a poor single mom crying because they charged her more than she could ever afford PLUS! Not only that they point blank lied to her telling her they needed her credit card but that they would never charge it unless she ordered water or towels etc, so she didn’t worry. But what’s funny is that her credit card was kind of required! People shouldn’t be fooled!
If they’re asking for that even after they’ve been charging your bank account, Don’t do it but they do because they’re being lied too! Because they will charge hundreds of dollars like a lot of us have and that is why I’m helping others with this injustice. So sad. I hope that BBB will get these fellas and make them pay with punishment like incarceration or/and fees please. Because not only that, customers including this mom cried that she couldn’t buy food for her babies and they actually hung up on her and because she called crying again they told her they couldn’t help her and even after she kept speaking they hung up on her. She called and they hung up on her again.
Honestly I want you to listen because it’s sad because she’s scared and she sounds like she doesn’t know what to do and sounds desperate. I feel so so sorry. They know who to victimize but we’re not about to be quiet about it. We are escalating this issue so far that it doesn’t just affect this company but others that have taken advantage. We know that this can take long and we’ve let go because of that. But no more. Not when it comes to babies being affected or the elderly or minorities who are robbed a lot because they’re scared to even complain about anything! Something needs to give! Let’s have Justice here for human beings!
Reviewed Sept. 27, 2023
It has been a hassle for a year now. I’ve been trying to cancel my Planet fitness membership. I had to move immediately because I was an abusive relationship and they’re telling me I have to go back to where I signed up and cancel it. I cannot do that, I would never do that. I have not step foot back in that state since I moved, I’ve called several people. Everyone gives you the runaround. I don’t know what to do and they continuously charge me every month. This is ridiculous.
Reviewed Sept. 22, 2023
I just read about how to cancel your membership so they said you have to contact the 1st location where I signed up for my membership and talk to them! I called them. They said I have to come in person and cancel because we need your signature. ✍️ I mean with all these apps and technology I have to go all the way to that specific location to sign!!! Thank God I didn’t move far away, so I told him this is what I’m gonna keep in my mind about you guys making it difficult for customers to cancel memberships.
Reviewed Sept. 18, 2023
This company has the world's most useless and outdated cancelation policy that I have ever seen. There are only two ways to cancel your membership. Either by walking into your primary gym location i.e. the one where you first signed up, which is highly inconvenient if you've since moved. The other, is by Sending A Letter, by which they recommend a certified letter, to request that your membership be canceled. Number one, I no longer even live in the same State as my original gym and number two it's not the 1970s anymore, no one writes a letter, and CERTAINLY not going to spend money to send it certified, just to tell a company to Stop Charging them money. This policy is the most convoluted and asinine means of doing business that I have ever encountered.
Reviewed Sept. 18, 2023
So I joined Planet Fitness in Boerne, Texas a couple of months ago. Not impressed with this location. Some of the counter help are welcoming but for the most part they just talk amongst themselves or ignore members when they come in the door. Not a friendly group working here. Anyway, that was fine until I had a situation last week. I walked in the front door and there were 5-7 employees behind the counter. Typically there is one, maybe two people working. So as I scanned my check-in I asked the general manager who was right at the counter what was going on... training, meeting? He replied just a normal day. I let it go because it really did not matter to me but it did remind me of a 'dog and pony' show I used to get back when I was a VP of a large restaurant chain and I would go to one of the stores and they knew I was coming. Know what I mean?
I proceeded to the locker room and changed into my workout gear and noticed I had left my water in my truck. I had a $10 bill so figured I would just go to the front counter and buy a water. As I went to had the $10 bill to the GM, who was there at the time the bill ripped. I would say it ripped about 2/3 of the way through. I chuckled about it and said sorry thinking it is no big deal. The GM turned to someone I had never seen there before who had their back to the counter and asked if he could accept the torn bill. The guy shook his head know and turned back around being busy at a computer screen. I thought they were joking but they were not. They weren't going to take my money. I expressed to them that if they accept currency then they need to accept my money and I was sorry it tore but should be no big deal. They stood their ground. I was flabbergasted.. shocked. So I took the $10 bill and the water and went to start working out.
A few minutes later the GM came up and asked me if I had opened the water already? Apparently he was going to take it if I hadn't. He walked back to the front and I immediately walked back to the front as well and confronted the 'guy in charge'. Note: he was a smaller ** or ** guy with a man bun or pony tail of some sort who I had never seen before.
I confronted him and he told me the GM could do what he wanted and they did not have to accept the torn bill. I told him just put some tape on it and he asked me why didn't I tape it? I told him it just tore as I was paying for the water. I was pissed and frustrated at this point. I expressed to I left the water and $10 bill at the counter and did my workout. I will not go back to this place. Funny, because of my insurance I actually get a free membership at Planet Fitness and my experience was so bad that I am never going to go back but have joined a different gym with membership fees instead. All over a $1 bottle of water and an area supervisor or corporate guy or whoever he is that does not know customer service or how to handle a situation. Unbelievable..!!
Reviewed Sept. 8, 2023
Hello. My name is Steve. I live in Medina Ohio. I have joined Planet Fitness and I have to say that the employees are great and the fitness center is always clean and inviting! The manager Cassie always greets us with a smile. The team always seems to work in harmony with each other. It is certainly a professional environment!
Reviewed Sept. 6, 2023
Terrible company. Once I saw them fire a middle manager because corporate came into a local gym and saw a woman walk in with her own water bottle. Corporate manager said to the local manager; "that woman can't be in here with her own water bottle, tell her to take the bottle out, she has to buy our water bottles." Middle manager guy refused and said "I'm not going to tell someone they can't bring their own water bottle and have to buy our bottled water." The corporate guy called the owner of that franchise on the spot and basically ordered him to fire that middle manager guy. And he did.
They will also stalk you around the gym if you're a body builder type of guy, if they see you lifting heavy weights (even without making excessive noise) expect to get harassed by the employees. This place makes its money off constantly signing up large numbers of "non-gym" people who usually don't show up for more than a couple months once stuck in a contract or they quit once they realize it's kind of like a bogus gym. They also flip employees constantly, so you end up getting some real terrible customer service.
Reviewed Sept. 5, 2023
This complaint is regarding employee discrimination against a member, and a complete violation of Planet Fitness' Employee code of ethic. On August 24, 2023 between 10:35 am CST, and 10:50 am CST, My son, and I went to Planet Fitness at 11400 West Markham St. Little Rock, AR 7221 where I have an active gym membership. As we walked into the gym, I was unaware that I would experience an extremely embarrising act of DISCRIMINATION, AND VIOLATION OF EMPLOYEE CODE OF ETHIC, from the staff at Planet Fitness.
Upon walking in I checked in with my phone's electronic keytag. The staff member ** stopped my son, and I, and called ** saying my membership didn't allow guests. Then he instantly yelled to ** (staff member) who was a few feet away. ** walked over and said my 15 yr old son couldn’t workout, and that I either had to upgrade my membership, or he could no longer come back to the gym after today.
I began to get slighty embarrased, but proceeded to walk off to the side away from bystanders, and my 15 year old son, where I asked ** was he aware of the High School summer pass Planet Fitness was offering until August 31, 2023. High school summer pass **. He replied yes he was aware. I asked why he told my son he could no longer come back to the gym after today (August 24, 2023) if I did not upgrade my membership. ** then rose his voice at me, in a yelling manner, threatening me to leave the gym saying he was going to call the police on me. At this time other guests began to observe the interaction.
I decided to try to deescalate the situation by walking to the front desk to speak to the other staff member instead of **. As I arrived at the front desk, ** was standing there at the computer. A bystander / guest was also standing there with a look of compassion for me. The guest didn't say a word to me, nor did I say anything to her.
I asked ** for the manager's name, and email, and he told me Cameron was his only boss, and he didn't know anyone else at the gym other than **. Then ** walked off, and proceeded to ignore me. At this time, ** aggressively walked to me, and said ** could not help me, and if I needed help he was the only one who could help. As he continued to raise his voice at me in an aggressive manner, he stated “No one else can help you but me”. I was recording the entire experience on my phone, and as I was recording, he aggressively told me I could not record. I was recording for my personal safety, and according to the Planet Fitnesses policies, I can record with my mobile phone in the area I was standing. PF Policy states **
During this same time THE BYSTANDER / GUEST WHO LOOKED AT ME WITH COMPASSION CAME BACK INSIDE TO INTERVENE. The guest attested to ** yelling at me, and said I was not loud with him at all. She then said to ** she believed if I wasn't a ** male, ** (a ** male) wouldn't have risen his voice, nor threatened to call the police on me. She spoke to ** in complete digust, and encouraged me to cancel my Planet Fitness membership, and join Esporta up the street.
Shortly after, I walked away from the front desk, and both employees ** continued to make me feel extremely uncomfortable as they stared at me religiously for at least 20 minutes straight. I was so uncomfortable by them staring at me, I did not workout. I waited in the front seating area for my son to complete his workout, then I left the facility. I have not been back since.
I am filing this complaint for multiple reasons primarily because of the discrimination. Also, because I called Planet Fitness corporate the following day to notate, and resolve the horrible experience, and they did neither. Their representative verbally told me they had filed a complaint, and that someone would be reaching out. I called back on 09/05/2023, and another representative said they had no prior record of the call, or complaint.
Reviewed Sept. 3, 2023
I'm compelled to share my deeply disappointing experience with Planet Fitness Saratoga/Wilton, a cautionary tale riddled with unethical business practices that should serve as a stern warning to all prospective members. First and foremost, Planet Fitness violated my trust by renewing my membership without my explicit consent, hitting me with an unauthorized $39.00 charge on September 1st, 2023. I tried remedying this the next day. Its nothing short of theft. This blatant disregard for my authorization is not just unacceptable; it's ethically reprehensible. In my quest to rectify this injustice, I reached out to their customer service, only to be met with further disillusionment. Literally one day after on September 2nd, 2023 to be met with hostility by an employee or "manager" calling herself Kayla.
To my astonishment, not only did they fail to acknowledge their mistake, but they also staunchly denied my reasonable request to pause my membership. I hadn't set foot in their gym for a staggering 10 months, yet Planet Fitness refused to accommodate my temporary absence. This unwillingness to show flexibility and compassion towards loyal customers like me is disheartening, to say the least. But the unethical conduct didn't stop there. Planet Fitness proceeded to renew my membership and sneak in annual fees without my consent—a blatant money-grabbing scheme that preys on unsuspecting members and demonstrates a complete lack of integrity.
What's even more disconcerting is the reprehensible customer service I encountered during my attempts to resolve these issues. The individuals I spoke to, who I can only describe as inexperienced, young, immature and disrespectful, showed a shocking disregard for customer satisfaction, respect for their elders, and appreciation for disabled veterans like myself. When I mentioned my military status and the fact that I had spent a significant portion of the year in and out of the VA Hospital, they callously dismissed my concerns.
Now, it's essential to mention my credentials as a fitness and health coach with over 30 years of experience. I want to emphasize that I'm not just a frustrated customer; I'm a bodybuilding champion who defeated adults as a teenager on the national level. Recently, I had the privilege of coaching a client to victory in the NY OCB, securing two first-place finishes and the prestigious Best Poser Award. I am well-known in the fitness community and considered the local subject matter expert.
The litany of unethical practices I encountered at Planet Fitness includes: Misleading Advertising: The gym draws customers in with false promises and then conveniently forgets these commitments once they've signed up, leaving many of us feeling deceived and manipulated. Failure to Honor Promotions: Promised discounts and special promotions were never applied to my account as initially advertised, a classic bait-and-switch tactic that reeks of unethical conduct.
Subpar Maintenance: It's evident that the gym's equipment and facilities receive inadequate attention in terms of cleanliness and maintenance. This neglect not only jeopardizes the overall experience but also raises safety concerns for members. To make matters worse, they seem to prioritize construction activities during business hours, limiting access to restrooms. In my experience, the gym has consistently been noisy due to ongoing construction work, with the constant hum of tools and equipment, and dust particles frequently blowing in my face.
Privacy Violations: Concerns about the mishandling of customer data, a breach of privacy and trust, further highlight the extent of Planet Fitness's ethical lapses. Aggressive Sales Tactics: High-pressure sales tactics were relentlessly employed to coerce members into long-term contracts and additional services, a manipulative approach that should never be tolerated.
Refusal to Address Customer Complaints: My earnest attempts to address issues with their services were met with indifference and disregard. This dismissive attitude toward customer concerns is both shocking and unacceptable. Lack of Transparency: Planet Fitness's failure to provide clear and concise terms and conditions for memberships, contracts, and fees adds another layer to their unethical behavior.
Discrimination or Disrespect: My experience was tainted by the disrespectful treatment from staff, particularly towards my military status and disability. Discrimination and disrespect have no place in any business, let alone a fitness center. Failure to Maintain Hygiene and Safety: In the midst of health concerns like COVID-19, the gym's apparent negligence in maintaining hygiene and safety measures is deeply concerning and potentially dangerous. Overcrowding: The gym's consistent overcrowding has created an unwelcoming and potentially hazardous environment for its members. You will get sick here.
My harrowing experience with Planet Fitness serves as a stark reminder of how a business can operate unethically, disregarding the well-being and satisfaction of its customers. I strongly advise anyone considering a membership with Planet Fitness to exercise caution and explore alternatives that prioritize transparency, safety, and respect for customers. My sincere hope is that by sharing this review, we can expose their unethical practices and protect others from falling victim to their deceptive tactics. Do yourself and your community a favor; consider joining the YMCA instead. Planet Fitness is a commercial nightmare that will leave you disappointed, discontented, and feeling financially exploited.
Reviewed Aug. 29, 2023
I live in Bellingham Washington while I was visiting my sisters in Cathedral city, California. I joined Planet fitness for one month. I was only going to be there for three weeks. I told him I do not want to be billed any longer after that and they agreed. Now they’re billing me for another month and they also charge me for a one time joining fee, which they did not explain to me. I want to cancel my membership but it’s making it so difficult. They keep sending me to a different Departments. It’s a dead end. I don’t know how to cancel. They want me to be there in person. I looked it up with the Better Business Bureau and it’s the same complaint by everybody.
Reviewed Aug. 29, 2023
Love this gym, great staff and no judgment. I really recommend this gym as to other people. When you're a Black Card member you get access to the tanning bed and water bed. They even snack and drinks you can get before your workout.
Reviewed Aug. 21, 2023
Good workout equipment and a chill, relaxed space to get mentally and physically fit. Machines are good and everything is clean. I enjoy coming here so much because it never fails to deliver a good place to work out.
Reviewed Aug. 16, 2023
Did you know that when you buy into Planet Fitness (PF) that you can only use the PF gym that you signed up at? I didn't know this. I just figured it would be great to be able to go across the country (or across town even) and use the local gyms. NOPE! Apparently, each gym is privately owned and operated so you only have access to that first one, where you started your membership. Worse.... When you have an issue at your local PF you have no one to turn to. Regional offices and corporate will just tell you that the gyms are independently owned and operated and they can settle their own issues there.
For instance, my 16 year old son that is gay told a lady that he absolutely loves her tattoo, the lady reported him for making passes at her and sexually harassing her. The front desk pulled him out and made him leave. He was so humiliated. Another day, I was using a piece of equipment and a lady sat over me like a vulture, even tapping on the equipment for me to get off. I told her to leave me be, stop harassing me, and use some other equipment that was not being utilized. She reported me and claimed that I was intimidating her. When the employee tries to tell me how rude I was, I pulled out my cell phone and showed her the video and voice recordings I had of it. The employee said, "Yeah, she was a bit rude, but you should have just moved and not said anything." What!!!?
Now, I can't cancel my membership, because you cannot do it over the phone, online, or have a family member take them a letter or SOMETHING. I was in an accident and can't get over there. PF is a rip off and a thief. They pull you in with their low prices and nice advertising, but when you find out how terrible they actually are, you find that you can't get out. They just keep charging and charging.
Reviewed Aug. 6, 2023
Nice job Planet Fitness in DC. While I find their cancellation policy archaic (a letter or in person) I get it. It is what it is. I have been battling cancer since February and between surgery and chemo, I was not able to get there until yesterday. I was charged my annual fee 3 days earlier. I reached out to Pam ** and explained about my situation. I had no problem paying the 10$ a month, but asked for the membership fee refund. She sent me a pic and said that needed to be done the week before and because I was 3 days late, she said, "Tough luck." I know $40 is not a big deal, but between copays and prescriptions, every dollar helps. I am shocked by their complete lack of human decency. I worry for their employees if their leadership is ok treating people in this manner. I will make sure to let everyone I know how little they care about humans. Thanks for reading.
Reviewed Aug. 2, 2023
I've been a black card member for several years. Years ago this gym was clean, equipment all worked and staff looked like they cared and worked hard. It is now filthy, smells bad, broken equipment, AC does not work properly and staff could care less... It's staffed by young kids who hang out and getting paid for nothing... Needs new management or maybe close down.
Reviewed July 11, 2023
Dishonest business practices, lack of ethics and predatory. Will continue to charge for services after cancellation is submitted, but claim they did not receive any cancellation letter because they save them all...obviously someone did not process the cancellation and continue to charge an account for over 18 months. I only found out because they emailed me a cancellation letter today for nonpayment (I stopped using that bank acct) and said they cancelled and I still owe the 58.00 for the past two months!!! I haven't checked into any PF for over 18 months and I owe them money!!! I was told that I needed to either come in person to cancel or mail letter cancelling membership so on 3/1/22 letter was mailed. I live 85 miles away and was not driving for that so I mailed the letter as instructed and still got charged.
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