Planet Fitness

Planet Fitness Reviews

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Planet Fitness Reviews

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    Page 2 Reviews 5 - 35
    Staff

    Reviewed Oct. 25, 2024

    If you're an ** or ** and you're visiting or maybe live in the Waycross Georgia area think twice before joining this location. I recently had an unpleasant encounter with the General Manager a young ** man with dreads. I'm not sure if he's instructed to treat ** members differently than everyone else but they was my personal experience. He seems to favor anyone who's not **. I was spoken to and treated like a vagrant from the street corner.

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    Customer ServicePrice

    Reviewed Oct. 22, 2024

    I canceled my membership a year ago - they never sent an email confirmation. I canceled a week ago. They never sent an email confirmation. They double charged me for months, actually over a year. They promised a refund and then they canceled the refund and did not send it. I had to block them from taking money out of my account. It cost me to do so. They refused to do anything to satisfy the ridiculous amount of money they stole from me. BURLINGTON NC - BEWARE! THE GENERAL MANAGER WAS THERE WHILE I WAS LODGING MY COMPLAINT AND DID NOTHING. Needless to say, BYE Planet Fitness.

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    Customer ServicePrice

    Reviewed Oct. 22, 2024

    I moved to Goodlettsville from Memphis. I gave them my new phone number and new bank card. It’s been about 10 weeks and both months they’ve continually charged my old obsolete bankcard which has cost me to incur $70 in overdraft fees and four times I’ve checked and they still haven’t updated my phone number. The old phone number hasn’t been functioning for over a year, I will update this if they decide to have some integrity and refund my $70 in overdraft fees. They demand to be able to access your bank account every month, but have such a crummy way of handling your card and won’t even delete your old card. It’s very odd.

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    Customer ServiceStaff

    Reviewed Oct. 17, 2024

    We tried so many times to cancel the membership for my son, and every time I call, I get different instructions about cancellation. They told me to call 800 number many times and when we call they said it must be done in person. We went there so many times in person, they said it’s canceled, it was a lie again. I am so sick of this gym. No one knows what they doing. I will continue to give this place a bad reviews all because the reps there are awful. No customer service experience. Also, the machines are not controlled for everyone to use. So many times, one person uses 3 machines at time and people be waiting while the person have towels and holding 3 machines. Hello, other people are waiting, why can workers stop the nonsense? It’s a mess, not organized at all. Wake up workers. Do your job.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2024

    I spoke with their front desk about needing to go out of the country and he suggested we freeze the monthly dues. When I came back, I was surprised to learn my membership was canceled! And I was just charged my annual dues. Anyway, I explained this to the acting manager and she said she can waive the new annual dues, which I agreed. After a month, I was surprised to see another annual auto payment, just 7 months from when I last paid! I called up and the lady manager apologized saying they need to train their acting managers well.

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    Customer ServiceStaff

    Reviewed Oct. 9, 2024

    I am disappointed by the way Planet Fitness handled a billing issue. I am enrolled in auto billing on my credit card which always has available credit, but somehow they must’ve had an issue with their processor and they claim that they could not charge my card. So, they just went about charging me a late fee of $25. I called this to their attention, but have not received a response from management. I recognize that mistakes can happen, but their lack of concern for correcting their mistakes is very disappointing. If management reads this, I would encourage you to resolve the billing issue for me immediately, so that I can edit my review accordingly. I have no other way of communicating with management. On a more positive note, I should mention that Manuel is very friendly and is a super responsible staff member who I am sure would have resolved the issue for me if he was present at the time. Thanks, Marc **.

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    Staff

    Reviewed Oct. 7, 2024

    The Planet Fitness here in Missoula Montana is by far the most disgusting one I've ever been to. The same feces smeared on the same toilet a week later speaks volumes to how much the staff here doesn't care to clean. I'm about to cancel my membership. Also, a lot of broken towel hangers etc. They simply don't care about the gym or their customers.

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    Reviewed Sept. 30, 2024

    I am not happy with Planet Fitness. I moved over an hour away and have not stepped foot in one in almost 8 yrs and they refuse to cancel my membership unless I go in or by certified mail. Excuse me I work 2 jobs and am a single mother. I barely have time to breathe. But they definitely don't mind taking your money.

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    Staff

    Reviewed Sept. 29, 2024

    The Planet Fitness in Bonney Lake WA is fantastic. The manager Kaya is amazing! Helpful, kind, and very knowledgeable. She showed us around and made us feel at home. There is a great selection of equipment. Bathrooms were clean.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 26, 2024

    Had cancel my membership. They entered my billing info incorrectly and charged me a $15 late charge every month for 5 months. When I called them on it they attempted to credit me 3 months. I placed numerous phone calls and was given false information repeatedly before 1 young lady entered my request for a refund. Unfortunately she even stated it was highly unlikely I would get my money back. If I don’t I promise you it’s going to cost them more than the $75 dollars.

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    Staff

    Reviewed Sept. 25, 2024

    The Manager of E, Capitol in Milwaukee is extremely unfriendly and unrealistic. She constantly threatens well-intentioned paying members. You will be denied entry for several ridiculous payment issues. Most of the other employees there are fine, realistic and friendly! Her people skills are horrendous!

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    Reviewed Sept. 25, 2024

    Two month in a row they have charged me 15.00 penalty under the excuse they couldn’t process the payment on the day schedule even the account had enough money, the funny thing is the next day they are able to process the payment from the same account, just the 15$ details, that’s a scam, I can subscribe online but I need to go to the exact location I have subscribed to cancel, absurd.

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    Staff

    Reviewed Sept. 24, 2024

    I wanted to reach out to management on their employees Dallas and Maddox for a job well done. They are stellar employees who rack weights, clean, and keep bottles full for the cleanliness of the gym. I’ve been coming for over a year and notice they go beyond the typical employee duties. The youth is not lost. Thank you parents for raising good and respectful humans!

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    Punctuality & SpeedStaff

    Reviewed Sept. 22, 2024

    Planet Fitness is a rip-off! Do not join this gym, especially Brookfield location. Jarred is the manager and he doesn't give a crap about paying customers. He lied and said he tried to contact me because PF kept charging me a $15 late fee. Make it make sense why am I being charged a late fee when the fee for gym membership gets automatically taken out? I have been a member for years and it has always been drama with PF. This is an unprofessional gym!! DON'T COME TO PF. GO TO A PROFESSIONAL GYM THAT CARES!

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    Contract & TermsSales & MarketingPriceOnline & App

    Reviewed Sept. 19, 2024

    I have been a longtime customer of Planet Fitness since 2017. Originally signed up in Kennewick, Washington as my employer was close by. I then tried to switch my contract to the 5801 Summitview Ave Yakima, Washington and was told I needed to go in person to simply get this transferred. Since being a member, I have been charged fee on top of fee, I just paid my yearly fee, the app stated I was up to date and my balance was 0.

    However, when I went to the Yakima gym on Summitview Ave, I was stopped by reception in front of other customers as soon as I walked in stating I owed $21. I was so disappointed and embarrassed. Let me just say I just got done paying my yearly and monthly fee. While at the gym I decided to downgrade my membership from a black card to a classic and was told I needed to pay another $49. This is absurd!. The amount of fees this gym charges is insane compared to other high end gyms. Total amount I paid was $75 to simply cancel my membership.. If I would have downgraded I would have paid $120.. A SCAM.. I DO NOT RECOMMEND.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 16, 2024

    Never sign up for this scam, I just tried to cancel my membership and they won’t let you cancel over the phone, or online. You have to go in in person. Thanks for wasting my time to make a few more dollars. SCAMMY!

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    Staff

    Reviewed Sept. 15, 2024

    Today I was in Planet Fitness Mission Ave. Oceanside. There was a person videotaping in the men's locker room and I was in plain view. When brought to the attention of staff they seemed not to care. When I complained I was told to leave. I understand that this against policy except in Oceanside.

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    Customer Service

    Reviewed Sept. 11, 2024

    The PF in North Highlands is ABSOLUTELY TERRIBLE! Full of young kids sitting on phone for at least half an hour on each machine doing only 3 sets. Brand new equipment and half is under repair. And never any paper towels, HORRIBLE!

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    Staff

    Reviewed Sept. 4, 2024

    Planet Fitness in Sterling Heights cleanliness has gone downhill. The gay manager Nick there see fit to hit on staff and customers. Not only that his micro aggression and micro managing approach makes people very uncomfortable. The staff there is as sorted as well from pricing to long haired tatted up. They scraped the bottom of the barrel for employees.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2024

    This review isn't about the club itself, it's about the manager. His name is Rob. He is very rude and not a nice person. This manager gave me attitude because I had to call the club to discuss my bill. I called earlier in the day and apparently their staff in the morning isn't trained to discuss your bill so I had to leave a message for someone to call me back. I waited 6 hours for someone to call me back. So I decided to call back since no one call me. Then Rob answered. He was very short with me which in turn upset me. He apparently didn't like that I was short with him and got an even bigger attitude. He asked to call me back, so now I have to wait until I may or may not get a call back.

    When he called me back He was very short with me and extremely rude. When I bought my membership I went into the club and the gentleman that I talked to said they don't sign people up in the store and just go online. So I did. Then Rob insults me for going online to purchase the membership then tells me he thinks he should just cancel my membership. I in turn did say that is not an option. I really think Planet Fitness needs to examine who they have managing their gym.

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    Contract & Terms

    Reviewed Sept. 3, 2024

    I tried to get a membership at the Sandusky Ohio Club. They insisted I provide my Bank account number which I refused to do. I offered to prepay or give a credit card. They rejected this stating the only way I could join was to give my bank account number. Based on the Negative reviews and comments about charging members after expiration of the terms, over charges, etc it seems to be a common business practice for Health clubs use a members bank account to steal funds.

    I had to take the last club to small claims court to get them to return a year's worth of improper charges. I won and it money was returned but most people won't do this and the clubs know it. I believe that is why they want your account numbers. They don't want credit cards because those are easily disputed..Banks will not help to stop the improper withdrawals from your checking account. Members beware. Find a Honest Club.

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    Sales & Marketing

    Reviewed Sept. 3, 2024

    False advertisement as far as 24/7 gym. Location in Goodlettsville TN makes up their own hours but still charges full rate. The maintenance on the gym equipment is subpar at best, and when they go down, don't get in hurry to fix.

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    Reviewed Sept. 2, 2024

    The rudest and ugliest staff of PF specially the manager! Their location’s ratings don't lie. Where are they going to be if they do not have customers anymore plus the fact that they are being boycotted ALL over the country??? Also, this location’s security is a big joke!!!

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    Customer ServiceStaff

    Reviewed Aug. 29, 2024

    Planet Fitness on Eastchester drive high point! I am a long time customer and a newly hired young manager named Cheyenne was very rude to me, and another member came up to me and said he heard the whole conversation and she had been rude to him earlier. So he was pissed also on her behavior! She should be fired!!!!

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    Punctuality & Speed

    Reviewed Aug. 29, 2024

    There needs to be rules as to how long a person can utilize a piece of equipment. I see at least 30% of people sitting and looking at their phones while sitting on the equipment. Also, there are some who wear flip-flops or go barefoot while lifting. If there is not going to be equipment added, then enforce rules. Some of us who are committed and limited on time needs equal time as opposed to those who are disrespectful. Will be switching to a new facility soon.

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    Contract & TermsSales & MarketingPrice

    Reviewed Aug. 28, 2024

    The Planet Fitness fee structure seems like a scam. The contract says something and they charge more. They will not agree that they are wrong or charged more, in spite of showing the proof. So awful, my experience is.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2024

    Their customer service is at minus level. I recently moved out of state and told to send in a written letter to cancel which I did. It was received 12th of this month. 19th I was charged the monthly fee. Call in to ask why. Got rude millennial that said, "I can get a manager to tell you the same thing I just said." Talked to manager who said I would have to speak to his sup on Monday.

    Called today. Spoke with this woman who said the letter came in two days after billing and that is why I was billed but mind you there was a five day delay in the billing being taken from my account. So instead of saying oh yea I understand you are now out of state and physically impossible to use our facility for this month I can refund the month. Nope. Instead I was charged for a month that I can not even think about using the facility. So basically I paid their wages for a month with no benefit for myself. Scammy at best. Yes scammers Planet Fitness practices. This is how they treat customers. Customer service sucks rocks. I would not waste my time with these people. Spend the extra and be treated right, not taken advantage of just for the sake of.

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    Reviewed Aug. 26, 2024

    I have canceled my membership over a year ago and they are ignoring me and they won’t refund the $601 they owe me and keep taking payments and this service is absolutely terrible to try to cancel as they just wanna take from people who don’t want to use their service.

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    Punctuality & SpeedStaff

    Reviewed Aug. 26, 2024

    Planet Fitness is a great place to workout. The employees are very friendly. Michelle at the front desk is very helpful and quick with a smile. Dey, floor maintenance makes sure the facility and the machines are always clean, all the trainers are very helpful and motivating. The gym doesn't get too crowded and machines are spaced from each other to not feel claustrophobic. I highly recommend them. Try them out!

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    Customer ServiceContract & TermsStaff

    Reviewed Aug. 21, 2024

    BEWARE! They make it a nightmare to cancel. You can signup online, but can’t cancel online. Went in to sign cancellation form but they kept charging me. Called to inquire and they had no record of the contract and I was never given a copy, I asked and they said they would send one via email. That never happened…I had to get my bank involved because you can’t use a credit card as a payment option. The same thing happened with my neighbor and 2 coworkers. They know if you use a credit card, you can dispute the charge and then they couldn’t play this game. The $10 a month seems great, until you want to cancel.

    The club itself is dirty and you can see layers of filth on the cardio equipment. Their idea of cleaning is walking around and wiping off the parts your hands touch. The cardio equipment is second hand and about 10-15 years old, it’s basically what real fitness clubs throw out. I’ve seen them throw out members for making too loud of sounds as they lift. I guess they don’t want anyone to push themselves. Majority of workers are on their cell phones, especially the front desk. Staff doesn’t walk around to remove weights from barbells or put anything up. I rejoined Xsport, this place would be great for a rec center or retirement home.

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    Planet Fitness
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    www.planetfitness.com