Planet Fitness Reviews

As soon as I was dressed and leaving the locker room - there were 2 policeman waiting at the entrance and I heard the employee telling them I was a problem. Later, I found out that I was banned from all Planet Fitness gyms. There was no notice sent to me that the gym changed their hours, nor did the employee announce the gym was closing that night when I was headed @ 10:50pm to the showers. I was not contacted by the manager to look into what happened, from my end, neither. It seems there is no accountability for the way this company can treat its members and allow their employees to conduct themselves in such a way.

They told me the tapes aren’t “continuously running” and she didn’t see anything. I call **! She didn’t look at the videos and she NEVER left a VM. My car was damaged to the tune of $4000 and she didn’t have the respect or time to call me back!!! BE AWARE I know as a fact that in the past few months their parking lot has had cars broken into AND even had an attempted car theft! Plus their parking lot lights have gone completely out on a few occasions and they can’t have working video tapes that monitor?? This is a VERY poor attitude to have for your patrons’ safety! As for your manager at that location, I was disrespected and should NEVER have been treated like that. I should be compensated for the damage to my daughter’s car while parked on your property since she was “too busy” to actually do her job.

When I called the local Planet Fitness the "Assistant Manager" informed me that when they "freeze an account", it becomes "reactivated" after 6 months, where they then start charging you again. I let the "Assistant Manager" know this was completely unacceptable, and I wanted to speak to the Regional Manager. She said she didn't have a number for her Regional Manager, but that she'd go ahead and freeze my account, again. Imagine that, trying the same trick twice, on the same person.

I'm furious with the lack of consideration, refusal to make things right, and with Planet Fitness as a whole. DO NOT join this overcrowded, shady practices, no customer service having Gym! And if you do, get it in writing when you cancel. As they may still be charging you 35 months later, after you request to cancel your membership.

Today, I was washing my hands and face at the sink and the maintenance guy with the earplugs approached me in a threatening manner, accusing me for water all over the sink. Nope! That was there long before I even walked in. I found this behavior absolutely unprofessional and unacceptable. Nobody should be singled out, accused, embarrassed, and approached in a threatening manner. It makes me question why should I continue to be a member?

Over the past 3 months I have submitted this form and have NEVER GOTTEN A REPLY. So today I called the Western Hills Cincinnati office to ask about it, and was treated very rudely by the associate who answered the phone, and the manager I asked to speak with. Neither would even acknowledge that I never got a reply. I told them both I have physical issues preventing me from visiting the club to cancel and was repeatedly told TOO BAD. I then called corporate and was put through an endless phone loop and on hold for almost an hour, finally gave up. My agreement number is **.

This is a cruel and ruthless way of doing business with people who are trying to help better themselves. Most people would rather pay the 17 a month than pay a sum of 100 or 200 because of missed “annual renewal fees.” Contract changes means they might charge you more for this fee at any time. This is textbook entrapment and takes advantage of people and also young people who lack financial responsibility or experience. Pretty ** up!

If they’re asking for that even after they’ve been charging your bank account, Don’t do it but they do because they’re being lied too! Because they will charge hundreds of dollars like a lot of us have and that is why I’m helping others with this injustice. So sad. I hope that BBB will get these fellas and make them pay with punishment like incarceration or/and fees please. Because not only that, customers including this mom cried that she couldn’t buy food for her babies and they actually hung up on her and because she called crying again they told her they couldn’t help her and even after she kept speaking they hung up on her. She called and they hung up on her again.

Honestly I want you to listen because it’s sad because she’s scared and she sounds like she doesn’t know what to do and sounds desperate. I feel so so sorry. They know who to victimize but we’re not about to be quiet about it. We are escalating this issue so far that it doesn’t just affect this company but others that have taken advantage. We know that this can take long and we’ve let go because of that. But no more. Not when it comes to babies being affected or the elderly or minorities who are robbed a lot because they’re scared to even complain about anything! Something needs to give! Let’s have Justice here for human beings!

I proceeded to the locker room and changed into my workout gear and noticed I had left my water in my truck. I had a $10 bill so figured I would just go to the front counter and buy a water. As I went to had the $10 bill to the GM, who was there at the time the bill ripped. I would say it ripped about 2/3 of the way through. I chuckled about it and said sorry thinking it is no big deal. The GM turned to someone I had never seen there before who had their back to the counter and asked if he could accept the torn bill. The guy shook his head know and turned back around being busy at a computer screen. I thought they were joking but they were not. They weren't going to take my money. I expressed to them that if they accept currency then they need to accept my money and I was sorry it tore but should be no big deal. They stood their ground. I was flabbergasted.. shocked. So I took the $10 bill and the water and went to start working out.

A few minutes later the GM came up and asked me if I had opened the water already? Apparently he was going to take it if I hadn't. He walked back to the front and I immediately walked back to the front as well and confronted the 'guy in charge'. Note: he was a smaller ** or ** guy with a man bun or pony tail of some sort who I had never seen before.

I confronted him and he told me the GM could do what he wanted and they did not have to accept the torn bill. I told him just put some tape on it and he asked me why didn't I tape it? I told him it just tore as I was paying for the water. I was pissed and frustrated at this point. I expressed to I left the water and $10 bill at the counter and did my workout. I will not go back to this place. Funny, because of my insurance I actually get a free membership at Planet Fitness and my experience was so bad that I am never going to go back but have joined a different gym with membership fees instead. All over a $1 bottle of water and an area supervisor or corporate guy or whoever he is that does not know customer service or how to handle a situation. Unbelievable..!!

They will also stalk you around the gym if you're a body builder type of guy, if they see you lifting heavy weights (even without making excessive noise) expect to get harassed by the employees. This place makes its money off constantly signing up large numbers of "non-gym" people who usually don't show up for more than a couple months once stuck in a contract or they quit once they realize it's kind of like a bogus gym. They also flip employees constantly, so you end up getting some real terrible customer service.

Upon walking in I checked in with my phone's electronic keytag. The staff member ** stopped my son, and I, and called ** saying my membership didn't allow guests. Then he instantly yelled to ** (staff member) who was a few feet away. ** walked over and said my 15 yr old son couldn’t workout, and that I either had to upgrade my membership, or he could no longer come back to the gym after today.

I began to get slighty embarrased, but proceeded to walk off to the side away from bystanders, and my 15 year old son, where I asked ** was he aware of the High School summer pass Planet Fitness was offering until August 31, 2023. High school summer pass **. He replied yes he was aware. I asked why he told my son he could no longer come back to the gym after today (August 24, 2023) if I did not upgrade my membership. ** then rose his voice at me, in a yelling manner, threatening me to leave the gym saying he was going to call the police on me. At this time other guests began to observe the interaction.

I decided to try to deescalate the situation by walking to the front desk to speak to the other staff member instead of **. As I arrived at the front desk, ** was standing there at the computer. A bystander / guest was also standing there with a look of compassion for me. The guest didn't say a word to me, nor did I say anything to her.

I asked ** for the manager's name, and email, and he told me Cameron was his only boss, and he didn't know anyone else at the gym other than **. Then ** walked off, and proceeded to ignore me. At this time, ** aggressively walked to me, and said ** could not help me, and if I needed help he was the only one who could help. As he continued to raise his voice at me in an aggressive manner, he stated “No one else can help you but me”. I was recording the entire experience on my phone, and as I was recording, he aggressively told me I could not record. I was recording for my personal safety, and according to the Planet Fitnesses policies, I can record with my mobile phone in the area I was standing. PF Policy states **

During this same time THE BYSTANDER / GUEST WHO LOOKED AT ME WITH COMPASSION CAME BACK INSIDE TO INTERVENE. The guest attested to ** yelling at me, and said I was not loud with him at all. She then said to ** she believed if I wasn't a ** male, ** (a ** male) wouldn't have risen his voice, nor threatened to call the police on me. She spoke to ** in complete digust, and encouraged me to cancel my Planet Fitness membership, and join Esporta up the street.

Shortly after, I walked away from the front desk, and both employees ** continued to make me feel extremely uncomfortable as they stared at me religiously for at least 20 minutes straight. I was so uncomfortable by them staring at me, I did not workout. I waited in the front seating area for my son to complete his workout, then I left the facility. I have not been back since.

I am filing this complaint for multiple reasons primarily because of the discrimination. Also, because I called Planet Fitness corporate the following day to notate, and resolve the horrible experience, and they did neither. Their representative verbally told me they had filed a complaint, and that someone would be reaching out. I called back on 09/05/2023, and another representative said they had no prior record of the call, or complaint.

To my astonishment, not only did they fail to acknowledge their mistake, but they also staunchly denied my reasonable request to pause my membership. I hadn't set foot in their gym for a staggering 10 months, yet Planet Fitness refused to accommodate my temporary absence. This unwillingness to show flexibility and compassion towards loyal customers like me is disheartening, to say the least. But the unethical conduct didn't stop there. Planet Fitness proceeded to renew my membership and sneak in annual fees without my consent—a blatant money-grabbing scheme that preys on unsuspecting members and demonstrates a complete lack of integrity.

What's even more disconcerting is the reprehensible customer service I encountered during my attempts to resolve these issues. The individuals I spoke to, who I can only describe as inexperienced, young, immature and disrespectful, showed a shocking disregard for customer satisfaction, respect for their elders, and appreciation for disabled veterans like myself. When I mentioned my military status and the fact that I had spent a significant portion of the year in and out of the VA Hospital, they callously dismissed my concerns.

Now, it's essential to mention my credentials as a fitness and health coach with over 30 years of experience. I want to emphasize that I'm not just a frustrated customer; I'm a bodybuilding champion who defeated adults as a teenager on the national level. Recently, I had the privilege of coaching a client to victory in the NY OCB, securing two first-place finishes and the prestigious Best Poser Award. I am well-known in the fitness community and considered the local subject matter expert.

The litany of unethical practices I encountered at Planet Fitness includes: Misleading Advertising: The gym draws customers in with false promises and then conveniently forgets these commitments once they've signed up, leaving many of us feeling deceived and manipulated. Failure to Honor Promotions: Promised discounts and special promotions were never applied to my account as initially advertised, a classic bait-and-switch tactic that reeks of unethical conduct.

Subpar Maintenance: It's evident that the gym's equipment and facilities receive inadequate attention in terms of cleanliness and maintenance. This neglect not only jeopardizes the overall experience but also raises safety concerns for members. To make matters worse, they seem to prioritize construction activities during business hours, limiting access to restrooms. In my experience, the gym has consistently been noisy due to ongoing construction work, with the constant hum of tools and equipment, and dust particles frequently blowing in my face.

Privacy Violations: Concerns about the mishandling of customer data, a breach of privacy and trust, further highlight the extent of Planet Fitness's ethical lapses. Aggressive Sales Tactics: High-pressure sales tactics were relentlessly employed to coerce members into long-term contracts and additional services, a manipulative approach that should never be tolerated.

Refusal to Address Customer Complaints: My earnest attempts to address issues with their services were met with indifference and disregard. This dismissive attitude toward customer concerns is both shocking and unacceptable. Lack of Transparency: Planet Fitness's failure to provide clear and concise terms and conditions for memberships, contracts, and fees adds another layer to their unethical behavior.

Discrimination or Disrespect: My experience was tainted by the disrespectful treatment from staff, particularly towards my military status and disability. Discrimination and disrespect have no place in any business, let alone a fitness center. Failure to Maintain Hygiene and Safety: In the midst of health concerns like COVID-19, the gym's apparent negligence in maintaining hygiene and safety measures is deeply concerning and potentially dangerous. Overcrowding: The gym's consistent overcrowding has created an unwelcoming and potentially hazardous environment for its members. You will get sick here.

My harrowing experience with Planet Fitness serves as a stark reminder of how a business can operate unethically, disregarding the well-being and satisfaction of its customers. I strongly advise anyone considering a membership with Planet Fitness to exercise caution and explore alternatives that prioritize transparency, safety, and respect for customers. My sincere hope is that by sharing this review, we can expose their unethical practices and protect others from falling victim to their deceptive tactics. Do yourself and your community a favor; consider joining the YMCA instead. Planet Fitness is a commercial nightmare that will leave you disappointed, discontented, and feeling financially exploited.

For instance, my 16 year old son that is gay told a lady that he absolutely loves her tattoo, the lady reported him for making passes at her and sexually harassing her. The front desk pulled him out and made him leave. He was so humiliated. Another day, I was using a piece of equipment and a lady sat over me like a vulture, even tapping on the equipment for me to get off. I told her to leave me be, stop harassing me, and use some other equipment that was not being utilized. She reported me and claimed that I was intimidating her. When the employee tries to tell me how rude I was, I pulled out my cell phone and showed her the video and voice recordings I had of it. The employee said, "Yeah, she was a bit rude, but you should have just moved and not said anything." What!!!?

Now, I can't cancel my membership, because you cannot do it over the phone, online, or have a family member take them a letter or SOMETHING. I was in an accident and can't get over there. PF is a rip off and a thief. They pull you in with their low prices and nice advertising, but when you find out how terrible they actually are, you find that you can't get out. They just keep charging and charging.