Planet Fitness Reviews

While paying my bill at Planet Fitness I set my phone down and forgot to retrieve it at the main counter. Later when I got home I used a location app that told me my phone was at the gym so I went back the next morn and phone gone. Camera review employee took it and wiped it clean of all information obviously to steal it. Had to go buy a new phone because he removed the sim card and every ounce of info on my sd card. The manager told me he terminated the individual but I haven't received a call from anyone despite giving him several numbers he could reach me.

I quit last week because Planet Fitness allows transgender people who are biological males into women's locker room. I refuse to be a part of that; that is not safe for women or respectful of their privacy. Who is to say a sex offender doesn't claim to be transgender and get in the women's locker room? This is extremely irresponsible and dangerous of Planet Fitness. When I went to cancel my membership, they kept telling me this was the corporate office and that they were different, but if that happened in Wilmington, they are still under Planet Fitness and still would have to do what the corporate office said. I also called the corporate office to let them know the reason I quit, and they were just like, "Okay," which was further proof they could care less about women. I would give 0 stars if I could.

I used this gym for one month. Came in twice a day. Cardio in the AM and Weight Training in the PM. They sold me a $5 lock to utilize their lockers. It was never mentioned to me that you can't leave your locker unattended and I didn't see anything posted. To my surprise that night, my lock had been cut off and my personal belonging thrown away. I complained to manager, he offered his used headphones. I asked to get out of my contract he told me no. Contacted corporate multiple times and never got a response. Put a stop payment on the checks and the manager went out of his way to charge me again. Incredibly unethical.

I joined Planet Fitness based upon what my needs are when it comes to staying in shape. For the most part I use the treadmill for warm up, and then I hit the free weights. Other days I use the treadmill for cardio only. I discovered the yoga and bosu balls when I worked with my personal trainer from a previous gym I used to belong to. I found these tools to be great for working on core strength when I used the free-weights. I trusted that Planet Fitness just like the other gyms I have belonged to, that they have all their equipments in order, but unfortunately that was not so.

Signed up for membership never returned, called to cancel membership 2 months later. Ask to speak to manager, no manager on duty after 4 pm. So i spoke to a new employee that obviously was unaware of cancellation method. One year later after reading credit card statement I see I'm still be charged $150 later all because of negligence of employees to properly inform members of cancellation requirements.

On 3/17/2015 I stepped into your gym in Hawaiian Gardens, Ca, as I had done weeks prior (at least 4-5x a week) and as I approached my recumbent bike as I always had. ** tells me that the gym bag I received from your company at initiation, the same bag I had always brought in every single time I came in, was now no longer allowed on the gym floor. I was surprised by this, but I obliged and placed my bag inside my car.

I sent several letters months ago resigning my membership. Have not set foot in the gym since. Paid in full up to the time I quit my membership. Have had to send two additional letters. Now they are assessing late fees and interest. Had to refute my credit card. Just want these ** to go away and not threaten my good credit rating.

RIP OFF TO VISIT ANOTHER. I have belonged to planet fitness for 2 1/2 years in Jacksonville Florida. In NY for a family emergency & stopped to see if during the 2 months am here I could pay $10 a month to use their gym. Took my card, registered me, then told me I could use but it will be $5 a day. In my opinion, much too unreasonable. Imagine paying $150+ for a month!! I expressed my disbelief & the "manager" in an arrogant tone told me that was it, nothing more reasonable could be done outside of me signing up for $110 for the month. Age discrimination.

I signed up in Michigan for planet fitness. It wasn't bad and most of the staff were friendly besides some of the females who always gave dirty looks when I walked in. I moved back to Wisconsin and canceled my membership FOUR different times. They are still stealing money from me!!! I haven't been a member there since 2013!!!!!! I blocked them from my bank account and they just recently took out $50 from me! UNBELIEVABLE! I will definitely be contacting the head of company and be making a threat that if more money is STOLEN from me, I will PERSONALLY take them to court. Horrible, horrible places. Should be absolutely embarrassed I even signed up to begin with.

I decided to try out planet fitness with a friend and everything was great till I moved an hour away so I needed to cancel my membership. I sent in a letter with my signature and what not. I spoke to a manager. She told me I will be cancelled and if I pay by a certain date I won't be charged for March (so I did that). I did everything I was supposed to do and saw I still got charged for March. I called and spoke to an extremely rude man who told me it looks like I haven't been cancelled yet. Told me to call back the next day so I did that. I then got told to call back again to talk to a manager. I called back and got put on hold for 5 minutes then told again to call back that they aren't sure how to take care of this issue. So I was told everything was fine and that I was cancelled but obviously was lied to and no one has been able to help me out yet extremely disappointed in this gym.

I have been a member of Norwin PA Planet Fitness for about a year, going 3 times a week. I paid the premium rate $19.00/mo so I could use the HydroMassage bed. These bed are Temp out of service so often, at least one of the two beds weekly. Several weeks ago when I went to use only working bed, the girl behind the desk told me she was "saving it for **." These bed are on a first come basis, or are supposed to be. I complained to the manager, was told she would talk to the employee and I was given access.

I have been a member of Planet Fitness since 2006 when the Centereach, NY location newly opened. I am outraged of the amount of theft in this location and yet nothing is being done to take care of it. I am aware there was an employee who no longer works there that was stealing, and I am aware that there are members that are stealing. In November my keys were taken to get into my car and steal my Michael Kors pocketbook (which was locked in the trunk), all its contents, and thousands in fraudulent charges on my credit cards. Luckily the two responsible were caught and arrested, as this happened to me and about 4/5 other women.

I paid membership costs and they always ask for payment that was already paid. I left that gym and advise everyone else to leave as well.

I went to Planet Fitness in November 2014 to let the Company know that I will be moving in December 2014. The receptionist ensure me that they will cancel my membership. I found out that they never cancel the membership. When I called on March 11, 2015 and talk to the Manager ** and send them the email, she inform me that I have to send a Certified letter for cancelation. The Planet Fitness did not take care of the cancelation in November, now on 3/11/2015, they still pushing it back by not doing it over the phone and not doing it using the email that I send. I am going to send a certify letter on 3/12/2015 and I will see what happen? I am very dissatisfy!!

I'm not from the area, but went to this location to take advantage of the $0.00 and no commitment with the black card. But after the experience I had, I will gladly pay my fee and be committed for a year than to have to deal with a person like the following! I had the worst "customer service" experience in my life 2 days in a row while attempting to start a new membership by a person that identified himself as a "general manager", "a red hair tall man" for the Paterson NJ Planet Fitness location.

I joined P.F. 2 years ago because of work schedules etc. I did not get to go as often as I wanted to, but still paid the $20.00 fee every month. Finally a letter was sent to the gym I always went to on November 1, 2014 to be effective December 1, 2014. I sometime toward the end of November closed my checking account and opened a new with a credit union.

I actually called the gym directly and inquired as to their services. It was recommended that I purchase the "Black Membership" as tanning, massage and a personal trainer was included. (I had not been in the gym for a few years due to health issues). So, I signed up with a year contract. (payments taken out of my checking account).

3/9/15 I came into Planet Fitness and there were 2 employees at the desk, one was on the phone and stayed on the phone for the whole 45 minutes I was at the facility - I requested a massage bed, 1 was broken the other two were overheating. The one I was in overheated so much that my body ached more than soothing. I had signed in for a 9:00pm tanning session, they are 20 minute time differences so I sign in at 9:00pm, another patron signs in at 9:20, 9:40 and so on. I was at the desk requesting my time slotted tanning bed, the one employee was still on the cell phone the other employee had 8 beds that she had not cleaned, by the time she returned it was 9:30. She asked what bed and I wanted and I said “none”, the line was backed up for the tanning beds and no one was getting their beds in the time slot they requested.

Every song is sexual in nature and describes having sex between unmarried people. At the very least this is unhealthy behavior and unpleasant to be subjected to while working out. They refuse to alter music selections based on my complaint. Overall downer. They are in the locker room also with video so you can't get away from it even with your own headphones. Yuck.

They claim to be a judgment-free place. However they have a sign that has a thumb down for guys who have a gallon of water while working out. Wouldn't you consider that judging? Also they serve pizza. Half the people there are overweight, and their goal is to lose fat. All that is doing is keeping them overweight! Crap, crap, crap fitness facility!

If you've already paid for a full year's membership then have to move out of the city, you are not allowed to transfer your membership. They claim you've only paid for a specific club. But a club is a club is a club. What is the difference? There is none. They are all the same gym in a different location. Simply put, they already HAVE your money, so why allow you to transfer it? The monthly memberships can just be canceled if they didn't allow them to transfer.

While I was checking to planet fitness located at 400 Boston post road in orange, staff member very rude and unprofessional - told he have to take a picture. I asked why I was never told to take a picture before. Staff member threatened me that he can denied my access if I don't take the picture. I have the right to refuse to take a picture. His body language was intimidating, he was literally blocking my way to get in. Mind you I paid my monthly fees. Even though I was instructed that I was going to get my first month free and never did. Staff violated customer rights, can't force anyone to have picture taking against they will.

This facility is not clean by any means... and anyone who thinks that has never belonged to a gym before. Some of the lockers in the woman's locker room are cut and have been for months (still not fixed). The tanning beds almost never work properly, if at all, and prior to tanning they want you to sign-in and give the current time but the only clock on the wall is not near the sign-in counter and doesn't keep the proper time.

My fiance and I joined Planet Fitness and was sold 2 locks. No tour was given nor did they tell us to take the locks off when you leave. The next day the locks were cut and then the rude man at the counter on 3331W Peoria told us whoever gave us a tour and sold us the locks should have told us to take them. But no one ever gave us a tour. Then he said I could buy another one - as if I didn't Know that!

I loved the Planet Fitness Membership while I was able to use it. Then my car broke down & I wasn't able to go to the gym anymore. There wasn't any locations that are nearby where I live were I wouldn't have to travel more than 30 miles. Anyway, I immediately called to cancel my membership. I was told that the only way you could cancel the membership is to travel to the location where you initially signed up, or write them some type of letter.

I attempted to join Planet Fitness. I learned the only way to join is to allow them to take fees directly from your checking account. Never would I ever allow a business to take money directly from my checking account. Offered to pay the year in advance in cash or by check or credit card. They refused. Bad business choice.

Tried Planet Fitness with my daughter before she left the country. After she left, I went in to cancel our memberships. They asked for the tags, which I turned in, and I gave my phone number if there were any questions. Every thing was friendly and I did not anticipate any problems. Four months later I realized they never closed the accounts. I went back, and they closed the accounts, but refused to refund the $140 they had taken (4 $10 monthly fees and a $30 annual fee from each of us). At one point, they tried to say that my daughter continued to use her membership, which was ridiculous, as she was out of the country. They made no effort to rectify the situation. I contacted BBB, but they were no help; they only verified that the account was now closed. I realize I was naive, but they should not keep that money.

I recently applied for a black card membership. I had seen on the billboards and papers that Planet Fitness wasn't charging till March so my question is why did I get charged $21.00 in cash if it's only through the bank?

I joined Planet Fitness in 2013. Just recently I observed that the $10 monthly fee did not come out of my bank account. I recently had a bank card compromised so Planet Fitness did not receive my $10. I went to Planet Fitness to resolve the issue only to find out that I owed $80. Planet Fitness had not taken a payment since October. Then they told me I could not cancel my membership unless I paid $80.00. I asked them why didn't they send me a letter stating that they could not get my payment due to not being able to get it from my card. I would have been more than happy to update the information. With just $10 a month we sometimes overlook funds like that coming out.

I called my local Planet Fitness here in Fairbanks, Alaska located on 1255 Airport Way, zip 99701. I spoke to one of their very sweet young sales ladies, polite, who answered my questions about their gym facilities. Then I asked prices and explained my age, I was disabled, fixed income on disability so was looking for the rate I had heard about of $10 per month. She said, "Yes, that is our first level of membership." "Great," I told her. I asked her about the membership cost. She stated, "A one time only $59." Again, fine. We talked a bit more and I told her that this was awesome. I could pay her over the phone right now and would pay with my MasterCard for the full 12 month membership.

I'm not sure why this place gets such a bad rap, maybe my locations are just a lot better than others. The only issues I've had were trying to get my email set up, which hasn't been a big deal. If you'd just take a minute to read the fine print before signing contracts, a good half of these bad reviews would be defunct. I'd advise that before joining, read everything. As for the clubs, they JUST opened a new one a few days ago, and even despite having people crammed around the service desk getting information, they've been really nice and as timely as possible. It's definitely not a gym for people who are at a great fitness level, but it's an incredible way to get there.

Machines are constantly broken and not repaired. I go to work out at the gym. People are allowed to sit on machines and text. There are tables there if that is all they want to do. I would actually like to work out. I have complained, but nothing is done. Kids run the place. I need to find a new gym, but I have seen so many complaints about not being able to cancel I don't know if that will be possible.

Whether you are attractive or non attractive Planet Fitness advertises itself to be a judgement free zone. Laugh out loud. Members of the staff are highly condescending and do not enforce the rules evenly. If the rules are enforced for one person they should be enforced for everyone. Cell phone use is allowed for some, not others. The 30 minute circuit some are allowed to go out of order, others are not. Lastly, my 24 hour gym closes at 7 PM on Saturday and Sunday. They close at nine on Friday. I am asking for a full refund of my $48.00 maintenance fee and this month's $20.00 membership. I am also demanding that my $60 termination fee be waived. If Planet Fitness is going to continue to discriminate and create a hostile environment, this is also in breach of my contract and not the terms I signed up under.

Thought it would be a great place to join. Working out with my teenage son. Place was clean no complaints with the facility. Life got in the way and couldn't see it paying $22.00 a month when we were unable to go for months at a time. When attempting to cancel the membership the employees concern was "what? Are you concerned with our maintenance fees? What's the deal?" Not particularly but I would like to cancel before they take place since I'm not using your facility since you're charging me $58.00 to cancel... it's not like you haven't made money off of me anyway the past several months.

On today's date of 2/12/2015, I went to Planet Fitness in Las Cruces, NM, to obtain their Black card membership. They refused to accept my cash and also refused to do recurring billing on my credit and debit cards. I feel slapped in the face by Planet Fitness refusing me membership as my US currency, credit and debit cards are not accepted for payment. They would only accept checking account information. I have no checking account. I recommend boycotting Planet Fitness. There is a complaint history on Google of Planet Fitness for rudeness and bad customer service. Please stay away from them as they do not value their customers and treat them very poorly.

I had signed on with Super Fitness in 1997 (17 yrs ago) at a cost of $400 and a monthly payment of $16. I would go to the gym off & on and at such a time that Super Fitness was taken over by Planet Fitness and moved, never received any letter from them. I found out about the change from a friend. I kept my membership going in case I decided to use it again. Well I moved from Massachusetts this past October and of course closed my bank account which stopped my pf payments, I keep getting calls wanting $106.96 & cert letter to cx.

When I tried to cancel my membership online, the link for "Cancel/Freeze" was a dead link that lead to nowhere. I e-mailed corporate, and they said fixing it was not an option; I had to go in to my local club, which moved another 20 minutes away for its new location, and cancel in person, or I could take time out of my day to go to the post office and send a certified letter.

Signed up under the Blackcard membership, thinking it was a good idea because you get access to the tanning booths and the massage beds. Turns out, they hit your card random amounts every month, sometimes twice a month! I'm literally 200 dollars NEGATIVE in my bank account due to these ** overcharging me constantly. Very nice-looking gym, but such a ** system they use to rob people. Now they want me to pay 60 dollars for late fees, and 150 for the three of us to cancel. I say to hell with them, I'm closing my bank account soon and reopening it to get them off of it.

I have been a member of Planet Fitness for about 8 years. I have referred clients to them as well. Recently a new location opened closer to my house in Tomball. They are obviously so busy that the lines are horribly long, they can't keep paper towel holders filled and NO one is friendly. The location has a red light machine that I have been trying and you need to make an appointment for. The location REFUSES to take an appointment over the phone. I am a business owner myself and I bend over backwards for my clients. If it makes it easier on a valuable customer then why would a company not want to do that?

People I warn you not to sign up for start they tell you that you gotta pay about $20 a month. All of a sudden now they are taking about $50 to $60 from me. If anyone knows how to cancel the account please let me know. I'll be very happy & I hope no one else sign up & lose money this way.

We joined the one on forest ave, Staten Island, NY. They treat members very bad, they never smile in your face. Even if you try to be friendly with them, their response make you regret that and just go away. We asked one employee if a copy of guest's driver license is o.k. He said "Yes". Next day the manager refused to let us in, even for that one time because we do not have the original ID. The employee that ok'd previously, told him that he approved it for us before. The manager still kicked us out. Very bad experience.

I signed up at the Planet Fitness in Columbus, GA when it first opened in January of 2014. I decided to get the $10 / month, no commitment, cancel at anytime card. This wasn't my first time going to a gym. All of the cardio equipment was top notch, the bathrooms were always clean, and the showers were nice. I went for the first two months and then stopped going because I changed jobs and it wasn't close to work any more. I went another 9 months of paying for the membership because I was so busy. That is on me, not them. I went in November of 2014 to cancel my membership. I filled out a form and was told because I didn't hit the cutoff date, I would be charged for December as well. I was never charged for December and haven't been charged since. I just wanted to say that the staff was always friendly and I am now considering rejoining because my job transferred back to its original location. Great gym!

I am a fitness model with the national physique committee. For that very reason I take pride in what I do and how my physique looks. I was training at Planet Fitness in North Olmsted Ohio as I occasionally visit this location when I was approached by a staff member being told that I had to leave the facility because I was quote unquote intimidating others. I clearly did not offend anyone for any reason and I felt that it was more of judgement from the staff at planet fitness.

I thought it was the best thing I had ever heard of a membership for $20.00. So I joined Planet Fitness and when the first month came out my account I wasn't happy. So I changed to $10.00 a month, right after that the yearly fee was due, they took 42.50. That wasn't the price I was told. If it's one thing I can't stand is for someone to mess with my money without my consent. Planet fitness had a bad habit of doing that and don't seem to care that you have a problem with it. So I rather have a contact at a gym paying where I know they won't take no more than the contract I signed and agreed to than to deal with ant ** Planet Fitness.

I'm not working. I called PF to inform them I would have to cancel my membership. I was I would have to pay a cancellation fee per the contract if you've been a member for one year there's no cancellation fee. I have been a member with PF for 4 years.

On 9-15-14 , I join the local CNT. Ad said $10/enrollment, but informed no such ad. They only $19.99, m-fee. I joined against my better judgement!. family emg, Called & walk in CNT to explain m-emp was rude.. Acct.frozen, /3 month not annual fee.

A 6 cent additional tax is being levied on all Black Card members for tanning services. I am a dark skinned Black woman who has never use this service. This tax is discriminatory and I should be afforded an opt out.

Well, where do I start! On 1/28/15, me an my friend entered Planet Fitness at the Pullman area in Chicago to workout together as we always have, most of the time not together cause we come with so many people. As we were working out, one of the trainers came and told us that we can't use gloves, then proceeded to have us thrown off the premises cause they thought I, a man 70lbs overweight, was a trainer, and said no trainer is here but the ones established to be trainers. This Is a poor excuse of what a gym is supposed to be. False advertisement is what happened here. The commercial says "no rules, just right," it seems to me that these rules were made up as the staff went along. When I asked for the headquarters number, before going to the better business bureau, the staff lied and said they didn't have one.

I tried to join Yakima Planet Fitness this day Jan. 27, 2015. I entered the facility at 12:03. A woman took all pertinent information from my bank slip and my debit card. She then gave me the rules, waivers etc. which I signed. When I returned to the desk she was gone and nowhere to be found. All kinds of people working the desk, not busy, no one helped me until I had to raise my voice over the din of course, I raise my voice. I'm old, half-deaf and disabled, and no one came to help.

Moreno Valley CA Planet But No Fitness. The staff Oh I forgot there is no staff. When one needs assistance guess what, you're on your own. Either they're in hiding, or on the phone. Greetings what's that? Simple things like pushing a button on the hydro bed or coins for the chair seems to be a task. Good morning, afternoon, nor evening is not in their vocabulary. Poor hygiene, and where is the personal trainer? He or She is non existent. The morning staff is so stupid, when asked a question they know nothing. I feel like getting a group together and marching until this sorry place they call a fitness center is closed down.. LA Fitness here I come.

Planet Fitness Raytown, MO - My daughter signed up for a membership. She was required to give a debit card number. BIG MISTAKE. We moved away from there and when the year was up, we called to cancel the membership. They would not cancel it. She went to the Springfield, MO PF, they would not help either. We called over and over and kept getting crackpot stories on how to cancel and then they told us she would have to pay 60 dollars to cancel.

On Sunday morning 1/25/15. I went to Planet fitness in Fleming Island Thinking man this going to be a great workout day. I checked in as usual at the front desk, went to the back did my stretching and started what I having being doing ever since this place opened up. I started JUMP ROPING. I have been doing the same regiment since the they first opened up in November. Over 2 months I have been jump roping and all of a sudden I wasn't allowed. So Brandon (shift leader) says that I will have to stop jump roping. He said that I can jump rump outside. I asked where. In the parking lot? I asked Brandon to show me in the member handbook that says that there's no jump roping. He said it's in there but he COULDN'T FIND IT. What do you mean you can't find it? I asked "Was there a member that was complaining about me jump roping?" He said "Yes". I asked "Who? Why of all of sudden in over 2 months of being a member I all of a sudden not allowed." He said he has to enforce the "rules".

I sponsor my daughter Susan by paying for her membership at the Planet Fitness, West Bridgewater, MA location. I pay $21.24 every month for her to use the gym. I live in Newport News, VA. She has not used her membership since May 2014. I asked her to cancel the membership by going to the location and telling them that she wanted her membership canceled. It wasn't. I called her and she said that she was asked to provide a letter requesting cancellation. She did provide that in October 2014. I continue to be billed $21.24 per month even though she is not using their services.

I live in Lockport NY but spend 6 months in Florida. Every time I try to transfer my membership I have a problem. They tell me that it has to be done ONLY online. I do it and I am supposed to get an email back which I never do. It takes a long time to get transferred and in the meantime they take my monthly membership fee but I can't use the club. This is a ridiculous system! As soon as I am activated I am cancelling my membership. It's too much of a pain to keep trying to transfer it. It's been two months and I'm still not transferred and I get the run around from everyone I call.

Worst experience with a gym...EVER! After reading all the reviews, it's all been said. So, employees rude beyond belief, filthy, members scare me, no rules or regulations. Hidden fees. Need I go on?? I could, believe me. Don't do it peeps. Walk away, while you still can.

I went in to enroll and take advantage of special promotions. I was ok with the staff member helping me (couldn't give tour) because he was alone, but I'm very understandable and in between checking in members he was verbalizing a script. The breaking point was when I tried to enroll and pay, I NEEDED A CHECK... I HAVE CPS, AT&T, and OTHER BILLS THAT ALL ACCEPT MY VISA CREDIT CARD, BUT NOT PLANET FITNESS.

I went to planet fitness on seigen ln in Baton Rouge to check them out and see what they offer. The front desk person was very rude. She kept on screaming at me and saying "do you want a tour or just rates." I told her I want a tour. She gave me a very brief tour, less than 3 minutes? During which she was rude and intimidating, I was afraid of her. I will never join this gym. If they are rude to you before you join, imagine how they will be after you join.

My friend has been a member with planet fitness for almost a year, he went in to cancel and they told him he was weird and that they don't have medication for him. First off he is a veteran and second off if they want any business they need to not say that to people, even if they are already cancelling. Go to youtube and type in ** and look at the video that is posted.

I went to one location and signed up. I had been in and they stated they needed updated billing information. I told them I knew that as I did not have a void check when I first came in. They took the check and I worked out. Roll to that Saturday, I go to the location closer to my house rather than the one near my work. The one by my house states that they cannot use my bar code keychain as they do not have the same system. They stated that they are a franchise and would have to call the "home location" to verify membership. Strike 1!

So the Commerce Gym Planet Fitness - Commerce Township is advertising a special for new members... how exciting, right? I go in 1-11-2015 to sign up. Guess what? The front desk does NOT have any contracts for new members to sign. The alternative is to sign up with their ipad. Not a big deal you would think... except when you sign up "online" you have to give them a credit card # to pay the initial $1.00!!! Now mind you I am giving them my checking account info for the monthly membership dues... If the office HAD THE CORRECT PAPER WORK TO PRESENT TO A NEW MEMBER the credit card info would NOT be needed. I did not want to give my credit card info to pay the $1.00.

Stay away from this place, I went in to cancel my membership and the guy at the front desk told me I signed up for a one-year contract, I vividly remember signing up and not doing the contract for reasons of moving! He says I'll have to pay a 58 dollar buyout fee! So after becoming angry, I go to my car find my contract and see it says 0 month commitment. After going back into the gym, showing the guy the contract, he then says it clearly states you have to pay continuously for 1 year....I told him that makes no sense - if I don't have a contract I can cancel at any time. He continues to argue with me and says I'll have to speak to his manager tomorrow which is a day late to not get billed! Needless to say,, while I'm typing this out the guy I had all this trouble with calls me and says he'll go ahead and cancel the membership. Never again Planet Fitness, never again!

We've been through planet fitness before. We went to sign up today again but now we NEED a check or have to have a bank. Our debit cards aren't enough now, even though the payments can be withdrawn. And you call yourself a judgment free zone? Please. There are a lot of people who don't have checks and for their own reasons don't have bank accounts and y'all are going to deny them the right to lose weight and feel good about themselves?? Totally hypocritical of y'all. If that's not judging, I don't know what is. I'm not a vain person, I'm a busy mom of 3 active kids.

Planet Fitness just came to Moorhead Minnesota. I join the club with the understanding that I could have a trainer every time I set up a time for the trainer. I go to the gym and they tell me he's out sick. He no longer works there. The new one has not started yet. They seem to find every excuse not to let me have a trainer. It's been many years since I've been to a gym and I explain that to them and they stated that "we can show you how to work the machine but that's all we can do for you". That upsets me because that's not what they said to me when I joined. They told me I could have a trainer at anytime I wanted one.

After emailing Corporate Planet Fitness to cancel my membership they told me that I had to send a letter - to which I did as well as their email copied in the letter and then I had the local planet fitness calling me daily about overdue fees. When I told them I cancelled, I also sent them the same documents showing the date and they still continued to call me telling me I owed money - I explained that I had cancelled previously and did not owe anything as I had moved and my bank account changed so thankfully they couldn't withdraw further funds.. This is ridiculous, they still are continuing to say I owe them money and raking up monthly account fees every month because they refuse to accept my cancelled membership??? Seriously it shouldn't be that difficult to cancel a gym membership.

After 12 months of payments, Planet Fitness wants a $58 dollar buyout fee to cancel a 1 year contract. NEVER sign a contract with them! Now I have to go to the bank close my account so they cannot withdraw any more money.

Planet Fitness $10 a month deal sounds great, but when you factor in the hidden fees (annual fee, cancellation fee, etc., etc., etc.) you will find that it is not a deal at all. Also, it is nearly impossible to cancel correctly. I canceled twice, paid the $58 cancellation fee, and I'm still being billed every month. Every month, I have to call the bank and dispute the charge. These people are crooks. Don't be fooled like I was. It's better to pay extra to go to a reputable gym that won't constantly try to rip you off. Also, the equipment was dirty and often out of order.

I walked into the gym and was on my cell phone. I saw the sign in sheets were out. That usually means sign in. I saw that the employees at the time were talking among each other. I began to sign in when I heard someone angrily say, "Excuse me, excuse me." I looked up and held up my finger because I was on an important call. Then once again with a harsh tone in her voice she said, "Excuse me, excuse me, step down here." In the eight months I've been attending this gym in Niles (regularly), I have never been disrespected in that manner. Liz should be an example to her coworkers, especially if she has a business card with her name on it. The worst experience I have ever had at a gym. It's better to workout in the morning, floor cleaner, water bottles not left everywhere, and people are nicer.

I used to be very active and worked out every night for about an hour and a half doing cardio and some minimal weight lifting. I'm a 21 year old girl and I had a workout partner for the first three months when I joined but then I began going on my own. Let me say I had to purchase and carry pepper spray on me because that's how much I'd get hit on.

To start with... My Wallet was stolen and.. well nothing was done about it and when I told them, they immediately started talking like a Parrot. "We are not responsible for anything left in the lockers.." and... "Did you have a lock,,".. Well.. "No!" I had been told it "Never" happened there. And I was always under the impression that people who attend Gyms are, or should be, of a different Caliber of respected citizens... You know.. who take care of themselves and live "Healthy" lives and make "Healthy" choices.. Ugh! How stupid of me...

I canceled this membership back in October 2014 when they charged me $39.00 for a yearly fee! They say it's $10.00 a month without a contract. However, be aware, when I signed up I had no idea it was a contract. They went into my bank account and took the $39.00 plus the $10.00 a month fee since October. Remember, I canceled back in OCT.

The red light enhancement booth - I read about this new enhancement booth. Thought I would try it. Bad choice. This thing vibrates and shakes your whole body. Well now my knee is swollen and I can't walk very well. My back, shoulders, legs, knees all hurt now. I joined this club so I could lose a few pounds before a vacation I planned next October... Now I can't even work out because my knee is swollen...

Planet Fitness deducts the membership dues on the 17th of each month and my direct deposit from payroll will not clear until the 18th. On numerous occasions, this lapse has caused me to be a few dollars short, resulting in an overdraft charge. I have asked if the membership could come out on the 18th or 19th and was told, "No." It was then suggested that I cancel my membership and pay a cancellation fee. I asked if I could downgrade from the "black card" membership to the "white card" membership and was told I would have to cancel my current membership, pay the cancellation charge, and start a new membership. I then asked if I could "freeze" my account and was told that the "freeze" option is for active military and medical purposes only. I was then told I could cancel my account and see if the manager would waive the cancellation fee. My membership ends in March. I will not be renewing. Thanks for nothing, Planet Fitness.

WARNING!!! Do not join Planet Fitness. If you do be careful. They do not honor their own rules. If you move they will continue to charge you. Then tell you, oh you didn't cancel. Even after two phones I was charged twice. I moved 300 miles. Not driving that far to go to a gym.

I go to the Bristol, Ct Planet Fitness and they just renovated the gym and it is amazing. Great equipment and a friendly flow. The gym associates are the most friendly and helpful people I have encountered. The ones that stick out are Nick and Amber as well as Kyle, they always have a smile and offer any assistance I might need. I always enjoy working out now since I have joined this gym, before I was always intimidated by the employees and members, but here I feel like I am working out with family. Thank you for your service.

Note that I joined last year and the fee was supposed to be $10.00 per month which they were taking out. I instructed them not to take any more money out from the bank account (mine) and I wanted to cancel the membership effective 1/2/2015. Then they claimed I owed them 40.00 and I tried to settle and they said I owed them 60 because they did not get the month’s fee, which I told them not to take out since I was ending the relationship. I attempted to settle this and no response so I put in a complaint to BBB. This firm is the worst, they never tell you the truth!!!

There is a new PF facility open closer to my house so I decided to go there this evening, but unfortunately, I was denied access to used the equipment. I was told by the club manager that my membership do not allow me to used another facility. I can only used my original facility. I then ask for a transfer. She reply by saying that was not possible because transfer can only be done via the internet with my routing # and bank account #. So I ask, "Can I use the gym this once, and I will do the transfer when I get home?" I was told no.

I stepped onto a treadmill that was still running. The machine threw me off as I stepped onto it. I took a chunk of skin out of my leg by hitting the back end of the treadmill. I ended up with an MRSA infection which was really nasty. I was on 2 different antibiotics for almost 4 weeks before I could get rid of the infection. It was nasty and a large area of my leg was infected and red. When I showed them at Planet Fitness, all they said was that they hoped it gets better soon so I can resume working out! I would definitely not recommend this chain gym.

After reading dozens of complaints and only a few accolades, my wife, daughter and I are hesitant about joining. Why is it someone can't pay up front? I find it suspicious that PF wants my routing number or I can't join. We will look elsewhere.

I signed up in September for Planet Fitness, since I'd been there with a friend and had a good experience. I was told I would be charged on the 20th of every month. I have been charged four times in the past three months, all on days that were not the 20th, when I would've had money in the account, and on top of being overdrafted was also charged a $35 restock fee all four times. Why membership dues need a restock fee when it isn't a physical thing, I will never know. I haven't even had a chance to go to the gym because I've been working so hard to earn back the money that they took from me, that I'll never see again. I'll go back to exercising the easy and free way because Planet Fitness is a rip-off.

About three weeks ago or so, I signed up for Planet Fitness in Orlando Fl. A friend referred me. I saw all three plans. I selected their black membership, I did not realize I was tying in to a contract, I took this one because it had more services when I asked the membership rate they told me 10,15 ,20. I took the third one because I did not have to put anything down. They told but I would pay an annual fee of $39.00 every year. I agree, I was not told would have a cancellation fee if I wanted to discontinue. The problem began when I notice payment had not been taken out of my account. I checked every day for three days, expecting it to come out on the 18. Finally went to gym in Debary Fl. They told me payment had not been taken out. I question. I went the next day to pay I had to pay 31.00 I asked "why, my payment is 21.0," they said "you are late." I said why, they explained maybe they entered my hand written account wrong. I said I took them a copy from the bank with account information as requested, I asked why did they not update it.

I joined the Planet Fitness in my neighborhood this past May. I have nothing but accolades for this establishment. And no I do not work there. Every time I go in there I am greeted with a smile. The staff is extremely friendly. They are constantly cleaning, paper towel holders filled. Bathrooms immaculate. As for people complaining about the cancellation fees, it is all written in your contract. I know that if I cancel within 15 months I have to pay a fee. Was all explained to me. I would recommend the Southgate PF to anyone.

I was working out for the first time in the 30 minute work out area. I was never explained the rule and an African American female who was working with a client came to me and her exact words were "Get off the machine now." I kept quiet and got up. Then she walked by, covered her mouth and very clearly whispered "stupid white trash." This was a few days ago at the Covina, Ca location. I was shocked by how she ordered me off the machine but the racists remark was uncalled for. She also asked her female client if her breast were real or not. Apparently more training in matters and discrimination might be needed.

This has to be the worst decision I ever made to join this gym. Not only did I never use the membership but when I moved, they wouldn't allow me to cancel the membership and then charged me an annual fee. When I called over and over to try and opt out, they told me I couldn't because I had been using the membership. I have never stepped foot in the gym but apparently I have been paying for someone else to. Please do yourself a favor and never sign up with them. The staff is never helpful when you call and they refused to give me their corporate number to launch a complaint.

I joined Planet Fitness in January with the Black Card membership. The fee with the Black Card is $21.35 each month. However on January 21st they took out $29.00 then on 31st they took out another 21.35. Now I know there is a $10 late fee for not having money in account. I have an overdraft policy with my bank so if I don't have enough money in my account, Planet Fitness would still get their money. I have been charged every other month with different amounts. I called Planet Fitness and I asked why did they charge me twice within a week and they said they can refund my money if I bring up bank statements showing the money taken out twice in a month. So I did and the manager said "There's nothing that I can do, we're not in charge of the billing." I've been battling with them since I joined and I keep getting lied to and each time the story changes. Also I can't get out of the membership until January or if I pay the $65 cancel fee and $40 late fee. I think this is ridiculous and poor management.

I think it is wrong for Planet Fitness to continue taking your money knowing you are no longer able to use their facilities. My rheumatologist advised me not to work out due to severe joint pain and treatment. Planet Fitness still charge you a cancellation fee knowing you are not able to continue working out. Also, I am afraid of catching something contagious because my resistance is low due to medications I take for high blood pressure and rheumatoid arthritis. I will never recommend this place to anyone. I can't wait until my membership ends in March 2015.

I was a member at the Lauren's road Planet Fitness for a year or so. When I heard about the wade Hampton location opening, I decided to switch because it was closer to my house. I went in, the manager told me I had to switch to the Wade Hampton location. I had to get a canceled check and switch to the Wade Hampton location and no longer go to the laundry location. I did that, he had me rip up my new old card, I started noticing that they would take it out $20 instead of $10 monthly. This is about after five months going to the new location. I asked one of the Wade Hampton planet, visit this employees. They said "no we switched you to this location", there's nowhere that they're taking out twice membership fee. Then a few months ago they charge me twice for the annual membership fee. I questioned the employee at Wade Hampton planet fitness again and they still did my phone bank statement, they said there's no way that you're taking out twice.

My significant other Cancelled her membership over 3 months ago and membership fees kept getting withdrawn from account even after numerous phone calls to both local and corporate numbers. She was hit with almost $500 in bank fees for overdrafts because of these illegal transactions. Spoke to someone at corporate and was told money including overdraft fees will be sent back to her within ninety days. That has passed and when she called again, I was told that person was fired because she wasn't supposed to authorize that. Fees are still being pulled from account... She is at wits end here. Live month to month. $500.00 is a lot of money to lose...

So back in Sept 2014 my daughter joined planet fitness. To my surprise it was not an issue that she was days away from 17 and they allowed her to join. But whatever. The facility did not diligently put her banking info into whatever system so she was not billed. She was only there once anyways so just thought okay. Anyways she called to see what was going on since she had not seen a charge. Well they said “Oh sorry we need you to come give us the right info”. She owed 45 bucks. But she wished to cancel. They said it was another 60 bucks. She wanted to the do right thing, pay the fees. I said “No let me handle”, first time tried, no success just run around.

Joined this gym exactly one year ago. Went fairly regularly with no big complaints. Got a new job with an in-house gym so tried to cancel after 8 months. Called the place and was told I had to wait until October 1st to cancel, which I accepted. Called on Oct 1st and was told that I actually had to wait until the 29th of October, which I accepted. Called on the 29th and was told that I'd have to come in physically to THAT location or send in some certified mail. I said "are you serious?" and was told "then your membership can stay as is!" and promptly hung up on. These tactics that make it very difficult, even after a full year contract, to stop billing is why you should stay away from this place. They're nice as long as they know you're locked in. There is no reason why, in 2014, I should ever need to go to a post office for a gym membership cancellation.

The current manager, Brett **, was fired for sexually harassing an employee. The company then re-hired him to run the location. I am NOT ok working out at a gym that allows this sort of behavior.

I had been a member of Club One at San Francisco and Center of Elgin Gym for years before moving to the neighborhood of this Planet Fitness after buying our new house. This is the first time I ever had gym related problems.

Getting severely frustrated with Planet Fitness on Verdae Blvd Greenville SC. I went in personally on September 5th 2014 to let them know my husband and I were moving out of state and we no longer needed our memberships. We got the "sorry to see you go...if you're ever back in town come back and see us" scenario. Thought nothing else of it, until I checked my bank account and they had withdrawn the 19.99 x2 on September 17th. I have spent best part of today going round and round with them that we did as required, inform them before the 10th of the month to ensure the recurring fee would not be withdrawn on the 17th. Being in Montana, it is completely inconvenient for me to handle this in person and to try to resolve it by phone is utterly exasperating, as the guy I keep getting on the line is so condescending and talks right through me!

I went to cancel my membership. Very difficult to do. What I found out from the woman at the desk was that my monthly fee was increased because my credit card they had on file for me had expired. They had ran my card for np, both my membership and my husband's membership and OVERWROTE the expiration date to get the card to work and charged an extra $10 each for the privilege. I think this has to be illegal.

Planet Fitness on Schllinger Mobile, AL - TOTAL RIPOFF! They bill you two months in advance for the next year's fees, which you HAVE to pay even if you already told them you want OUT! But if you try to quit early, to AVOID the next year's fees, they charge you $58 to quit, so you're screwed either way. Their equipment is old, outdated, dirty, and stinks! No hot water, pathetic shower heads, no water pressure, never any toilet paper or paper towels, bathrooms stink, and the whole place is infested with disease. Don't believe any of those good reviews - all written by employees and their friends. The place sucks and they know it. That's why they have to screw you for extra money.

I have had a membership for 4 years, used it for the 1st two years have not been able to use it because of medical reasons. I went with an EMT for the first time on Friday. During the first years that I used the membership I was always able to bring a guest. This time they wanted to charge $20. I told them I was not paying that because he was there to help me because of my health issues and I paid for 2 years and didn't even use the gym! He was also seeing if he wanted to join.

After several years of paying monthly fees and not using the gym, I noticed a posting for a $29 membership fee that I didn't remember signing up for. It had been a long time, so I decided that the best course of action was to cancel my membership and request a membership fee refund. Canceling the membership was not difficult, but the desk staff said that they were no longer able to do the refund, as they had been taken over by a corporate entity and gave me a phone number to call. I called the number and was told to call another number, which turned out to be the wrong number. Called back and insisted that I needed to speak to someone who could solve this problem.

I went to Planet Fitness on 9/27/14 to cancel my membership. I never went to use the fitness center for the time I signed. I went on 9/27 to cancel and on October 3rd, they charged my credit card for annual fee. They refused to credit my account claiming I closed the account too late to avoid the cancellation fee. I paid the $60 to cancel plus $40.76 for cancellation fee. It's not fair.

If you are trying to get a job and you are black and a woman beware and good luck trying to get hired on with Planet Fitness. I went in Planet Fitness for a interview last Wednesday. I stood at the front desk for 5 minutes till a employee notice me. During the whole interview the Manager stared at my chest, while I stayed positive and eager about the job but uncomfortable about him undressing me the whole time. I thought the interview went pretty good. I even offered to fold clean towels that were laying in a clear bag behind the front desk. He even was trying to check me out from the back as I was leaving. I laughed it off. I never received a call back, so I called Tuesday of this week. The employee who answered the phone was rude and informed me the position has been filled. I'm not a hater because I didn't get hired on. I just feel a little violated and discriminated. Still looking for a job. Maybe this was God's way of saying I'm more worthy to work for Planet Fitness. I'm a strong black single mother with a lot potential to offer. Thanks. Beware black woman.

I am canceling my membership and I was told by the staffs that I could cancel at any time. I have moved and my car is no longer working. I went in to the Planet Fitness in Mesa, AZ and cancel my membership on September 29, 2014 but was told I had to pay a fee. I have not been using my membership due to health reasons.

If you are considering a membership to the Planet Fitness in Golden Ring, Maryland, then please beware. Unless you are immune to MRSA then this might be a bad idea. Touch just one machine and you will contact this staph infection. The employees of this gym poorly manage the members' habits in cleaning the equipment. This place has a stench of aged buttocks and ** sweat. Yes it is a gym and gyms aren't known to have the freshest smelling scents on earth, but lawd have mercy on you potential members. Also along with the sour smell brings the rude attitudes of the staff. They clearly hate their jobs and are clearly not the type of people who would come to mind as employees of a fitness club. If this place really had anything attractive to offer, you would think the people who occupy this crapshoot would benefit from it because they are there the most. I recently switched to Gold's Gym and am very happy. Take care.

So I have been an active member at Planet Fitness from April 14th, 2014 up until June 19th, 2014. Today I finally was able and had time to get out to the gym which was about 20 miles from my home which was about a 45 minute drive, in order to cancel my membership. I had stopped going in June because of a car accident that I was involved in. I was unable to go to do heavy lifting, do constant running and stretching. Also my job is physical so it was difficult for that too. Anyway I had gone to the gym to terminate my membership because I was not able to workout and did not want to pay monthly for a membership that I was locked into for another 9 months give or take.

First of all, I am surprised at the number of people that think you will only pay $10 a month. There is no way a Gym can stay afloat at that rate. Anyway, here is how I approached it to save some headaches. Create a separate back account just for PF. Sounds extreme but will be worth it when they start to jerk you around. You can just cancel the account...done. Also make sure that you understand the annual fees and any cancellation fees and make sure it is in writing and keep it or take a picture of the document with your phone.

I stopped in on the 15th of September to Cancel my Membership in Person and I could not unless I paid a past Due bill, because I stopped Payment on my Payments last Month-- after calling and informing The Manager on/or about August 8th 2014, and not going to the Gym for about 6 to 7 Months, and spending about 120 to 140 in Membership Fees not going to the Gym. So my next step is to Take Legal Action.

It happened twice at the 2920 Springfield, Broomall location. I got discriminated by the staff twice. I asked for two message token, but he gave me 1, but gave out 2 to the young girls who asked after me. As a result, I cancel membership.

I have complained several times about the creepy maintenance man hanging out and in the ladies room. NOTHING HAS BEEN DONE yet. I was ready to disrobe and here he comes out from nowhere. Today I took a picture of him sitting inside the ladies room doorway in the corner. This is not acceptable, no warning that he is there before you enter, like a signed placed outside the door. But, why would he be trying to cleaning the ladies room at 7am or 8am in the morning when the gym is full of women and we are trying to get dressed and some even get showered. There is just not privacy with this creepy maintenance man hanging around. This is the North Shadeland location in Indianapolis, IN. I am seriously thinking about pulling my membership and going somewhere else.

Our family signed up with PF when they were having a 99.00 special. Signed FOUR memberships. Today we went in to renew the membership. WE DID NOT ASK FOR A SPECIAL OR DISCOUNT. We wanted to sign up for the 10.00 per month deal, which is 10.00 for 12 months plus 29.99 annual fee for a total of 149.00 per person. So we wanted to PAY IN FULL for the 4 members. PF REFUSED. They will not allow us to prepay. THEY DEMAND OUR CHECKING ACCOUNT INFORMATION. Why? Why are they refusing to accept 600.00 up front? We even checked with the Corporate office to ask if this was correct and they stated it is company policy. Well, based on everyone else's comments, I guess it is because they plan on playing games at the end of the membership. What business would turn down being paid up front??? Right away SCREAMS SCAM. Everyone should beware of giving a company with these kind of sketchy policies such powerful information such as your checking account number. Good luck. They just lost a family of four.

I have been a member for only a few weeks, and during the first three weeks worked out daily on my own, getting familiar with the gym and the equipment. Yesterday, Tuesday, July 29, 2014 I had my first meeting and training session with Chea. First we went over my physical condition. I am two months shy of 70 years old, have bad knees and shoulders. Have had numerous scopes and surgeries, and want to focus on those area first to strengthen and then move toward a more toned and fit condition. In the two sessions with Chea, he has helped me develop a starting plan for both shoulders and legs. He has worked hard but paid attention to how I am doing on all machines. I am very pleased with Chea, his knowledge and his willingness to spend the time with me that I need to get started on a good program. Chea is an asset to Planet Fitness, and a great help to those of us who need some guidance. Thank you, management, for having such an outstanding employee at our availability.

When I signed up with Planet Fitness it was 24 hours no one was notified of the change. I tried to change locations for two months couldn't do. My contract ended a year ago, they are still taking money out of my account. I called even asked for corporate, I was told they didn't have one.

I sent a letter to them in December 2012 asking them to terminate my membership. Then I discovered two years later that they are still charging my bank account and they asked for the certified letter proving that I wrote the letter two years ago. They told me I either have to come in or send a letter. And this place is 2 hours away from where I live. So for the last 2 years I have been charging me $20 a month almost $400 and I have not stepped foot into the gym. And when I talked to the highest manager of Planet Fitness he had no compassion whatsoever and neither did the local manager. I will never use their gym ever again. This is highway robbery. They have a copy of my bank account and they continue to charge even though they know I have never used their services in two years.

Wow, Planet Fitness's aim must be to stress out the consumer with all these hidden fees and ridiculous rules. I HATE THE PLANET FITNESS. I wish I read the reviews before subscribing. ** this place and ** their shady underhanded ways. I'm warning you all - if something is too good to be true it probably is. And Planet Fitness is. I wish I had read the reviews before subscribing. Don't get me wrong. It was great to workout there. The nightmare began when I had some personal matters to deal with and had to move to another state. It happened so sudden I had to call them only to find out I had to come in person or send a certified mail and pay a closeout fee of $50 something.

I joined Planet Fitness at 6763 Wilson Blvd, Falls Church, VA 22044 (703) 241-2255 for 4 months ago. I've been coming 4 times a week and everything was fine. But on Thursday July 17, 2014 at 6:05 pm I came in with my friend, when I was approached by one of the ** man working there as the manager. He came over and said "your account has been cancelled". I responded "What is going on? And why is my account canceled without letting me know." He said, "you guys are stealing out of the locker room". I was so mad at the time. I asked him to prove it and show me the camera and he didn't do anything. There is no proof or evidence at the time. I don't appreciate and approve on how we were treated. I feel he was being racist and disrespectful to us. Plus he told us to get out the shop.

My membership was cancelled today by Planet Fitness because someone I went to their gym, as a guest, with had a complaint about a male staff member entering the women's locker room unannounced while women were in there changing and using the restroom. Due to my affiliation with her, my membership was cancelled.

I got a membership online. I use my membership 3 times in one month. I still get billed and I can't cancel it without paying for what I owe. What a horrible gym.

So much money down the drain. I have not been there since December of 2013 and when I tried to go this year they said I had a bill from September so I could not work out, however they kept trying to pull money from my account. After my year was up and I went into a Planet Fitness they told me that I had to go to the original one that I opened account with. They have taken so much money from me and I still have a balance that they cannot prove I have.

Entire place is dirty and slimy... Bathrooms smell like urine. I would not shower there if it was the zombie Apocalypse and it was the last shower on earth! Staff is unfriendly and unhelpful! They refuse to give out owner contact info or district manager info... Machines are outdated, dirty, and broken. No access to their wifi... Time on all black card perks is limited and cut to almost nothing. Finding a qualified trainer there is like finding a needle in a haystack!! Mystery charges on your bills.... In my honest opinion, this location should be shut down by the attorney general, the health department and the better business bureau! There is NO excuse for this disgusting place! I have been to the PF location in Tempe Az. and it was miles above this location!!

I went into the PF to cancel my account. I advised that I need to cancel because of their lack of payment options. I advised that I know about the cancellation fee of $58.00, and I advised that I want to close my account on 7-11-14. They advised that they will have to charge me for another month since they bill on the 10th. I said fine then they said that I would be charged a return check fee also. I advised the rep in the Oviedo, FL location that is the reason I'm closing my account is because that checking account is no longer active and has not been for a month now. And the last payment I made was online by my prepaid cc. And that I'm willing to pay the fee to cancel and the month but not the returned check fee since I'm telling you now it is closed. And the rep advised that there was nothing he could do, and I advised and that is why I'm closing my account with PF! And walked out of the club. I will tell everyone I know to never sign up with them!!!!

I have been a member of Planet Fitness for a year. For the last 3 months (ever since I filed a complaint via BBB) the staff at the Slidell, LA, location have been threatening to use my banking info and sell my social security number. In Louisiana, there is basically no laws to protect consumers so we have to get social justice. Paul **, Mary **, Zach, and a number of other female employees have allegedly and continually stopped me from going to the gym by making erroneous fee's and balances on my account. All of my payment info was compromised according to Zach and now my info is out in cyberspace. For the last 2 weeks when I try to go in the gym (depending on who's working the front desk), I either owe a balance or I don't owe a balance. I called and recorded each conversation as advised by my attorney with these employees.

I was injured in an automobile accident in March and was not allowed to go to the gym by my physical therapist. Planet Fitness chose to end my membership without any attempt to contact me. My debit card had apparently expired, however since it was a monthly automatic withdrawal they would have honored their request. I have several of my own businesses and I can guarantee you I wouldn't have any customers if I acted in the manner Planet Fitness did. I am going to attempt to speak with corporate, however I don't expect any satisfaction from them.

I joined planet fitness almost a year ago. Everything was fine until I moved to a new area. They double billed my account sending it into overdraft for no reason. Then when I tried to change my account information with them, they refused to allow me to change my information. I had to cancel the membership. They gave me a receipt that showed I owed them nothing. The next month they billed that account again, causing a NSF fee. I have closed the account. Planet Fitness owes me $45.18!

Set my phone on a book I was reading with my water, was listening to music with wireless headset then while I was lifting weights, music started cutting out. Turned around and my phone was gone. Had wife calling it, went to counter, ask if anyone turned it in, girl and trainer behind counter said no so I asked girl to turn music down so I could here it ring. Just before she turned it down, trainer said here it is and pulled it from his pocket. It was ringing and vibrating and he said I was the third one today to lose my phone. I said you took my phone and Mike the manager said no, you lost it and refused to do anything about it.

Yesterday Planet Fitness has deducted $100.00 from my account without me knowing. I am so pissed because I wasn't aware of owing anything on my account. I called and spoke with the manager and he couldn't help me. Neither could the helpless employees. I'm going to file a complaint on them with BBB. Hopefully this will help somebody before they sign on with Planet Fitness.

We joined a new facility in December. We were very excited. Shortly after things started breaking. Mirrors broke and fell off of the walls, machines down, hydro beds malfunctioning, massage chairs either out of order or not working properly, TVs not working, TVs not synced with machines...etc.. We waited two months for them to fix one of the TVs. Finally, in one evening my spouse came home and said, "I couldn't listen to the game show channel because the tv is broken. I couldn't use the hydro bed because they were broken. I tried to use the massage chairs but they had out of order signs on them. I then went to watch a show on FX while I was on the elliptical but the sound coming through was for another channel. What am I paying for? He told me to call the next day. This went on for five weeks. He had me mention it to the asst. mgr. She and I went over to the machines each with headphones (she took a pair off the wall that was for sale). I showed her what was going on. Soon after, maintenance came. He didn't fix it. I would call and they would do nothing.

I signed up for Planet Fitness thinking I was getting their $10/mo plan. It wasn't until I went to cancel a few months later, and was charged a $39 cancellation fee that I found out otherwise. I talked with the manager and he said this was the penalty for cancelling the "black card" plan which is $20/mo. Shame on me for not checking my credit card, I had been charged $20/mo all along and didn't reap any of the benefits. Thankfully, I didn't lose my contract. The contract stated I signed up the $10/mo plan. My cancellation fee was returned, but I'm a little bummed that I paid double all those months. I also wonder if they did it on purpose. Check your contracts and credit statements each month.

If there is an action taken against Planet Fitness, I want to be included. They were rude, told us we could not work out with our friends, because they might be trainers...I do NOT pay a trainer...sign says no judgement...another lie!!! Be VERY careful about hidden fees and unexpected charges! DO NOT trust this company!

DO NOT GET A MEMBERSHIP with Planet Fitness. They charged my card an annual "membership fee" in June even though my contract is up in October. There were months they double billed me. Their home office in New Hampshire must be located in a cave. Their phone just rings and rings. No one ever answer. OR it rings busy for hours. So you can never speak to anyone in charge. Avoid this place like plague.

I went to Planet Fitness today to join. I was always told the cost was $10.00 a month. To my surprise, there was a $39.00 sign up fee, which Planet Fitness NEVER advertises. The woman told me I had to pay $43.00. Really? What are the real costs and why doesn't Planet Fitness advertise the real price! Some people are disabled, live on a fixed income and the surprise is not a welcome one.

I joined Planet Fitness June 2013; I went to the gym twice. Not caring too much for the facilities, I decided in April 2014 to cancel my membership. When I called a nice young lady told me that if I cancel the membership now I would be charged any fees, never telling me I needed to come in to cancel. After seeing a commercial that stated they will be charging an annual fee I contacted Planet Fitness at the end of May 2014 and was told if I come in June 7 and cancel the membership I would not be charge any fees nor will I be charged the annual fees. I look at my account today June 5, 2014 and notice they charged me an annual fee and I ended up with an overdraft fee.

I cancelled my membership on May 25th, 2014. Exactly one year from start of membership. The contract states that if cancellation occurs on or before that day then they will not charge the yearly membership fee. I called the store and talked to a woman. She said her manager was busy selling a membership but would call me back. I waited maybe a half hour before deciding to go down and talk to him in person. He was not there. That really made me nervous but I went home and about an hour later the general manager called and made an appointment to meet with him at 4 pm the following day. He was not there when I arrived.

I just got hit with that 39 dollar fee, but i also have my daughter signed up, so now the same fee of 39 dollars. I had to go in person to cancel, but i feel that when a contract is done it's done. Before i went up there, i called and the girl who answered the phone told me it was month to month, that it doesn't expire. Why all of this drama?

The annual fee does not match what I signed up for.

I purchased 3 memberships from Planet Fitness. I started to purchase 4 when the salesperson offered me the black card. They were running the special reducing the joining fee to $1.00 and $10.00 per month. She upgraded me to her $19.99 plan with a one year membership advising I would be charged a annual fee in June of $29.00. As I was signing the contract, I said these fees don't match your promotion. She said "Oh no, this is our standard contract but we know we have this promotion." I said okay and wrote it in my planner.

I joined Planet Fitness in May 2013. I haven't been in there since last fall, basically waiting for the membership to run out, assuming April would be my last payment. May 19 they took another payment so I called and was told I have to come in person to cancel. No problem, i'll be there before the next payment is due. I tried to use my debit card on June 3rd. It was declined. I checked with my bank and Planet Fitness took $39 out. So I called again. The guy I talked to on May 19th failed to tell me I had to cancel before May 25th to avoid the annual fee. He knew I was canceling my membership and the fact that I haven't been there for at least 9 months.

I joined Planet Fitness in Stone Mountain in December of 2013. My membership is $10/month. In February they claimed that my credit union denied payment and charged me an extra $10. In March they took $30 out of my account, in April $20, and again on May 28 another $20. My credit union has shown me records that show they have NEVER denied payment to Planet Fitness at any time. I spoke with the manager at the Stone Mountain facility and even left paperwork with her to this effect, which she said she would "fax to corporate, since they're responsible for all billing." She also said that she would waive the $30 that they said I owed that month. I have also sent them several emails about this problem which they continue to ignore. From looking over your site, I see that I'm not the only one who has a problem with them raiding my account. I also intend to file with the State Attorney General's office, as well as the Better Business Bureau.

I went to cancel my service and paid the fee required which was 62 dollars. A couple of days later they charge me again. Now I have to drive down again and explain what they did which either they're clueless or this is how they look to get over on you. So they said I will be credited the money back. Now a week later they charge me again 43 dollars for a yearly fee. I can't make this up. Terrible, terrible, terrible. Still waiting. Never again. Bad business. Sorry but it's the truth.

Let's be honest. 20 dollars a month and a 40 dollar annual fee? This is a ridiculous amount of money. Honestly the place was always so busy so I never felt comfortable going. I don't use my checking account. I pay everything with my credit card account mainly because things just get billed to that and I forget dates and amounts easily. I guess that was the first red flag when they needed a blank check just for me to sign up. Ended up paying all the fees this month and cancelling which alone costed me around 150 dollars. Look around and find a cheaper gym. This one is a rip off. Made a lot of one off me that's for sure.

I had black card membership... To make the long story short, I had to cancel it and I paid $50 cancellation fee on 4/22 and they told me you're good till 5/17 and we not gonna charge for month of May. Anyway, I didn't go to that gym since 4/22 and I found my account been charged for the month of May and on June 1 they took $39 fee even though I canceled my acct and paid the cancellation fee... So be careful of this gym.

Planet Fitness is a joke. I agreed to let them take two black memberships for $20 each month out of my checking account. They said they would take it on the 17th of the month. Then they started taking it on the 16th, the 15th, the 14th and then the 13th. When I called my bank, they basically said you gave them access by giving them your routing number . There was nothing I could do. Now I honored my end of the contract. 12 months have passed. I planned on quitting or canceling my membership this week.

I don't give anyone my check acct. Desired a black card membership. A blk cd member is 20 a month + 39 yr fee basically for the monthly withdrawal fee. 10 a month mem does not have any benefits. I wanted to prepay the blk card deal and they don't allow. I was offered $199 for the lesser - which should be $120. Called corporate and no resolution. Me and my friends will seek another club. They lost out big time.

Last year I had lost my job, therefore I did not have any money left in my account. The Planet Fitness people tried various times to get the money out of my account, therefore at a cost of $15.00 each time, instead of calling me after the first time to see why there was not money, they just kept trying. Well about $200.00 dollar later, they finally stopped. I did not know this was going on, until I finally was going to receive a check from a friend of mine, as a little help, and the charges from the gym trying to take my money costed me most of what my friend had sent me. I was very upset, imagine. Any business should have the decency to call the customer if there is a problem, after the second try at the bank. These people are heartless. With the economy the way it is. Now I call to see, because they changed the policy so that there is not more obligation of contract, and they have been charging my account all along, and I have not walked into that place since before I lost my job.

My daughter's vehicle was broken into while parked at Planet Fitness in Tucson, AZ, 4848 N. Oracle. The manager of PF knew that there had been several break-ins already and did not care at all. His girlfriend told my daughter that they knew and did not seem concerned. He is putting his clients in danger by not protecting the parking lot and sadly does not care about his clients' well being.

While I totally understand other people's complaints that have happened with Planet Fitness it doesn't necessarily sound as if a lot of the problems are from the company itself. It's the employees and managers at certain locations in states. Me personally, I live in MD, and have only had a couple of minor issues with Planet Fitness. Overall, it's a perfect gym for me. I go simply just to use cardio machines so the cheap $10 price is very worth it for me.

I signed up with PF on 5/15/13 for the $19.99 monthly membership. The first payment was applied on 5/17/14. In April of 2014, I went into Planet Fitness to cancel my membership when my year was up. I was told that I had to come back in May to cancel, but before the 17th, so I wouldn't get charged for May. When I went back on May 7th, I was told that I couldn't cancel until after the 17th. I have paid for 12 months. Why do I have to pay for another month?

Let me start out by saying I had no intentions of joining this gym, but was merely helping someone out, and attended as a guest. I heard about all of the negative comments, but wanted to give them the benefit of the doubt. I had a tank top on, and was asked to put on a shirt. If the rule was no tank tops, fine. I can deal with that, but there were others that had tank tops on and one was a manager who was working out. When I ask how come others could wear tank tops, the worker responded by saying "You have a distinguished body that intimidates others!"

From the second I walked in, I could tell that I was not welcome. They literally looked at me and started arguing just because I questioned a rule. They judge me to the point that I felt like I am not making any fitness progress at all there. I am not a bodybuilder. I am not a power lifter. I literally just want to do my best and I am ridiculed for that. It is an anti-manly and anti any REAL FITNESS. It absolutely disgusts me that people support them. It is like an empire trying to destroy anyone who cares about their body.

This letter is to complain about service I recently received from a Planet Fitness Manager named **. On April 29, 2014 I was present at the Planet Fitness located at 856 Remsen Ave, Brooklyn, NY 11236 where I had made prior arrangements to meet my cousin Devon **. I am a Black Card member and have Unlimited guest privileges at any Planet Fitness location. At approximately 7:10 pm, my cousin Devon apparently provided Ms. ** with the wrong membership number initially; but which I corrected when I walked to the front to meet him. Ms. ** stated that she was not going to let my cousin in and when I explained again that he was my guest and that I had a black card membership which give me an Unlimited guest privileges at any Planet Fitness location (Which is taken directly off of your website for that location).

I recently had surgery and unable to continue my gym membership. I went to my gym Planet Fitness in Danbury, CT to cancel and was told that I had a 12 month commitment which was news to me. On the website it clearly state no commitment. I was told I would have to pay to break the contract and also pay for next month fee, even though I went there way ahead of the next billing cycle. I am still trying to close my account without paying that commitment fee. Someone please help me.

The general manager at the University Planet Fitness in Charlotte, NC is extremely rude. We had some concerns about some of the rules and were asking some questions to determine if maybe this wasn't the right gym for us. His behavior was unprofessional and rude off the bat. He did not like that we were questioning any of the rules; he was defensive and argumentative out of the gate. They do have a no trainer rule there... and I do have a trainer so I asked him about that. I then told him OK... so my trainer wouldn't train me there but he may come work out with me from time to time at which time this boy went off his rocker telling me that's not fair to his trainers and he was just very irate. OK when I called, I was told they do not offer any personal training whatsoever, so this made absolutely no sense to me.

I signed up with planet ** a year ago and I only got to use the gym about 9 or 10 times due to changes at work and some health issues. I still continued to pay the 19.99 every month until my Wells Fargo account (another place to steer clear of) was compromised. I immediately walked across the parking lot and opened an account with BOA which has really become an amazing bank and opened an account with them. I immediately called the gym and they said I would need to change my bank info online. I took care of it that night but, lo and behold, they still tried to take the annual $39.99 and 19.99 monthly out of my old account. I called customer service and let them know that they had costed me $70 in fees and that I had changed the account info as soon as I found out about it.

They have oversold memberships. I had to always wait for weight machines and elliptical machines. The men's showers are nasty and the curtains are often torn halfway off. Trying to cancel was the worse. They said I owe one month's ($10). I say I don't. They won't accept my cancellation unless I pay $10. I will not! I will not allow them to bully me into paying $10 more. They can call me, and bully me until they are blue in the face. Since I have impeccable credit this will not affect me, but for anyone with less than great credit this black mark can really hurt. They know this and will continue to extort money from people $10 at a time... because they can. My suggestion? Don't ever start there, stay away!

I called when I realized my credit card was charged $20 twice in 4 days. I was told they charge when the credit card doesn't take the account info. I told them that doesn't happen with my account because I pay my bills. They put the information in wrong is the real problem. I was told the fee is charged no matter what and who makes the mistake. I told them I will just call amex and they will reverse asap and I will block them as a merchant. I also asked how they were able to charge it twice if it was no good. I will be there tomorrow to cancel. Norwood MA location