24 Hour Fitness Reviews

I had people that had told me what a great place 24 Hour Fitness was and at the time I was living close to the gym. A new branch had opened recently so I checked it out and worked on getting in shape. They offered individual plans to help me get fit in the areas I wanted and the equipment I wanted to use was very accessible. Most of the staff was very encouraging. However, I felt I was pressured to sign a contract and also some of the staff were a little overzealous. I also felt a little intimidated by some of the other people working out.

24 Hour Fitness was very clean. They had all the machines and resources I needed to workout and get in shape. The staff was very helpful, courteous, and polite. I work late hours so 24-hour access was very beneficial. It fits my lifestyle well. This gym has met my expectations. There was help available even late at night and early mornings. They have excellent pricing and payment options. Other gyms do not offer flexible hours or staff.

I like the hours they're open, their layout and how clean it is. I like the gym equipment they have to use, they have a clean pool and have exercise classes that I enjoy. They also have friendly, kind and helpful staff who are open to answering questions and really want to see you reach your goals. I like the atmosphere. But if I could improve anything, it would be to offer even more types of exercise classes than they already do. It would also be nice if they had a simpler process for people who are interested in joining the gym. They should just allow them to try the gym out without talking about the goals, take their measurements, etc. Also, it would be nice if they had a policy like Planet Fitness where it's a gym for anyone no matter what kind of shape you're in or how you look. But overall, this gym has met my expectations. I have tried many of gyms and seem to keep coming back to 24 Hour Fitness.

24 Hour Fitness has basketball court, swimming pool and parking lot so you won't need to have to find parking when you go. I also like the place because it got a lot of different machine to work with. However, when there's a lot of people it get very smelly. Most of the time when you go on the weekdays there's a lot of people at night and when there is a lot of people you have to wait for the machine you want to work on. But I like 24/7 fitness because it's open 24/7 and I can go anytime you want. It also got a lot of store near me. So far, it met my expectation. I have gained muscle that I need in couple month that I need to gain.

My husband and I signed up via my senior citizen parents who were told that all fees were waived and ALL we would have to do is pay the first and last month's dues, plus we could cancel at any time. Sounds great, sure! Just received bills for the "annual fee" of $100. I tried to complain saying that we were never advised of this fee and all they said was 'you signed the contract and you should have read the entire thing". I understand I need to read what I'm paying for, but the bottom line is that no one ever said anything about an annual fee. They waive the initiation fee but don't even mention the annual fee which is billed months later to trick you.

It was the closest gym my house and I didn't want to have to go out of my way to go work out. This gym is pretty okay and allows me to work up a sweat. I also enjoy this gym because the staff there are pretty friendly and there is not too many people there where I would feel claustrophobic and for me to enjoy my workout and not have to worry about other people disturbing me. But the gym can be improved. I really enjoy the sauna room and I also like that there is television there too. I like the pool but there could be more equipment and the bathroom there could be cleaner as well. The gym would also work better if there were more variety of machines that enable people different types of workout.

The gym had equipment I couldn't afford to purchase myself and I was able to use equipment that I didn't have room for in my home. They had a very nice get you in the door offer. However, it would be very busy from 5 pm to 8 pm making it hard to use some of the equipment. There were several times they had one or more items down and I don't think they had anyone on site to fix them. The gym was very close to my home and this made it very easy to go. Most days we would walk there and back. The walk home was a very nice cool down, and it gave my wife and I time to talk.

It’s in a small town, so the place is not very crowded on most days and I have gotten to know most of the staff and the people that work out there. So it feels like another home to me in which makes it a lot easier to exercise there and work out without fear or being stared at. The main problem I have with this gym is that and I am not sure if it is because it is a small gym in a small town, but quite often a treadmill or other device will not work and it takes them a long time to finally fix it. And the problem really shows is the few times it does get crowded there it becomes a waiting game to use a machine and it has become problematic on a few occasions. But it has met my expectations, and I like the homey feel it provides and it is very friendly and easy to get to. The price is just right for all my needs and even if some of the machines are not working, I would not trade this gym for anything else.

The local gym has super friendly staff that are also funny and very helpful. They have a great selection of snacks, drinks, and supplements to have a great workout and they have clean machines and environment. The local gym is tiny in size compared to others and because of that they don't have enough equipment and sometimes I have to wait to use equipment depending on the time of day. I also wish they had more classes and convenient times. But this gym was the closest to me. I could walk there from my house and get a warm up in. I still wish they had more locations since I'm planning on moving soon and there isn't one close by. But for the price I pay, it exceeds my expectations. I pay next to nothing per year and I love it.

I like that its open at anytime, so it fits into your schedule very well, plus you can meet a wide variety of people there. Also it happens to have a wide variety of exercise equipment to use, which helps in the process of exercising. If there was one thing that I kind of didn't like would probably be the dressing or shower areas. They need to be a little more private than are, or at least in some areas, for the people that are a little more shy about those kind of things. But I do believe that the gym has met my expectations. The other gyms or at least the majority of them aren't open 24 hours, that really makes a big difference. Some people don't have 9 to 5 jobs so it makes it harder to go to a gym and get the kind of work out you want or need.

24 Hour Fitness is very close to my house. I am able to walk to the gym if available and they have child care available for my little guys. This gym also offers opportunities for my oldest son. This gym is extremely clean, pool availability, many different machines available and many different classes offered. The entire staff is great. The gym is too crowded now that they have been open for a little bit. They don't offer trainers at a reasonable cost. Seems like it's starting to become a pickup spot.

What I like about 24 Hour Fitness is that they are open 24 hours and I can go as early or as late as I want and can stay there for as long as I need to. Another reason 24 hour fitness is great is because it has many different types of machines and weights for you to be able to use. But their employees there can sometimes not tell you the full details about your contract with them which can possibly make you pay for more than what you intended or were looking for.

They have the latest fitness equipment and its perfect for the modern fitness conscious person. I like the fitness equipment in particular, its awesome. I like this place and would definitely recommend it to my family, friends, co-workers or anyone else I know. It actually exceeded my expectations. The staff make it an even more enjoyable experience and I commend them for their performance. I absolutely love 24 Hour Fitness.

I like 24 Hour Fitness' number of locations as well as the gym hours. I also really liked the cost of membership and large number of workout machines. But the gym was often very crowded during certain hours such as around rush hour. The gyms didn't always feel clean and I wasn't as likely to use some of the facilities, such as the sauna compared to luxury gyms.

I think we should all enter a lawsuit against them. I was told membership fees were waived and I just had to put $90 down and I could split it. I just found a $49.99 annual fee and it looks like I'm not the first person who fell for these slime balls. I cannot wait for my contract to end so I can cancel my membership. It's too bad, I was enjoying working out and the two gyms I go too. But that is some BS! I will look for my contract and I will fight this!

I liked how it was open 24 hours and how the equipment was arranged. I could go whenever I wanted to and I had all sorts of equipment to chose from. I also like the locker rooms and the employees who work there. However, I was not thrilled with the way this particular center looked on the inside. It looked like a warehouse and that bugged me. It was industrial and super masculine which I didn't like. But it was the closest gym to me. It also is the most affordable and I got a discount. Otherwise I would probably look for a gym with a better environment.

I love this place. They are open all the time, so it fits with my daily routine. They have all the latest and greatest workout machines and devices and classes to keep even the most hardcore workout fan in a great routine. It has a few great locations that make it very easy for me to get in and out when I would choose to. Friendly staff on hands at all times. Nice place to shower and get clean afterward as well. It is usually very neat and clean, but sometimes, some of the people can be quite messy and it can get nasty and smells at certain times.

I chose 24 Hour Fitness based on location and reputation. One huge factor in my decision was I like to go out of state at least twice a year, and with the membership it is easy to go find a gym in the city I am visiting and not interrupt my workout schedule while I'm on vacation. I chose it too because my brother and all of my friends that go to the gym go to 24 Hour Fitness as well.

It is the most convenient option to be able to go to any 24 Hour Fitness to fit your schedule with always clean equipment and employees willing to help with anything needed at any given time. If I was able to change anything for the better it would be to have more specials monthly, cheaper prices on monthly memberships and discounts to loyal customers.

I love the hours of operation. It fits my needs perfectly. The location is close to my area and near work. I love the amenities they provide. The cleanliness and overall quality of the equipment could be improved. They have plenty of machine but are not well taken care of considering the size of the staff.

24 Hour Fitness has new and up to date equipment and lots of options for classes. The gym’s location is close to home and is not too crowded during peak hours. Also, their times of classes and hours are convenient based on my work and personal schedule. However, at the time I was exploring this gym as an option, there was an overzealous sales staff that was very aggressive. I also received way too many emails and phone calls from sales staff and prices of packages didn't make a lot of sense and were not clearly explained.

I like that I can go to 24 Hour Fitness anytime and it will be open. I also like that the core training is set up in a row so it's easy to move from one station to the next to get a full work out. However, it is rather small. I don't like that the cardio machines are so close to each other. You can smell people's sweat and it is distracting plus I don't want people smelling me. I realize there isn't a lot of room but just moving them 3 ft apart would help. I chose this gym because it was close to me and they accepted silver sneakers. It's clean and the staff is very friendly although it was recently bought out by another company so I am not going there anymore.

I like how it has a lot of equipment available for people to use. It also has personal trainers if anyone wants to use. Also, it offers a lot of classes like dance or Zumba which is fun to use. But I wish they had more private weight rooms where people can do squats or lift weights for just girls. There is not a lot of privacy and in the girls section and there is not as much equipment that I would like. Nonetheless, this gym has met my expectations. The prices are reasonable. It is close to my house so the location is a plus. Also it is a huge facility.

I really like going to the steam room after my yoga class work at 24 Hour Fitness. I also enjoy using the sauna and one of my favorite things to do there are the classes. Every time I've been there it's been a great time and excellent experience. I wouldn't go anywhere else because it's such a great place to go. The gym has met my expectations starting with the friendly people when you first walk in the door. The gym is always so nice and clean, and I'm happy to work out there anytime and feel safe.

My goal initially for joining 24 Hour Fitness was to lose 7% body fat and be 35 pounds less than my initial weight when I started at the gym. I now have reached 9% body fat and weigh thirty pounds less than when I started. I am so thankful for the experience that I was provided with. I like the hours of operation as well as the particular classes that are available for members. I love that I am able to come to the gym at 11 at night and be able to freely go about my workout. On the other hand I love that I have the option to either take an aerobics class or bicycling class if I am not in the mood for cardio. Variety is key to working out. But they could improve customer service and the quality of the gym overall. I find that many of the cardio machines that I use on any particular visit can likely have a malfunction or not be able to start a workout. As a result I spend more time finding machines rather than staying on a single one for my workout.

They are very family-friendly, as I have a young child, and enjoy all of the amazing, specific equipment available to me. I am a runner, however, they offer pools in some locations as well as other great amenities. I've always been very pleased with them, their customer service, as well as their locker rooms and staff. However, some locations need to update their equipment. I travel somewhat frequently, and am fortunate enough to have used many of their facilities. The lower-end membership facilities need an upgrade on their equipment. Despite the lower membership costs of these facilities as well as the fact that certain exclusive features are not available to them, they need updated, working, and reliable treadmill, machines, and other equipment.

I enjoy the amount of machines they have at 24. I also enjoy the sauna and steam room in the men's locker room. I use them both nearly every time I'm there. It's also extremely close to my house which saves me a lot on gas. I can also choose to run there if I really want to. Not only that, it's reasonably priced, and allows me to save cash. But it's always busy. You either have to go extremely early or extremely late in the day. Sometimes it is hard to find the machine or weights that you want, and have to wait a while.

I chose 24 Hour Fitness because my friend was a member and she said she'd go with me. I liked the variety of machines. I really liked the 24 hour aspect. I could go after work or in the late evening with a friend. The locker room facility was clean and spacious. The pool was awesome as well. 24 Hour Fitness met my expectations while I was exercising with her. But after I started going by myself earlier in the day it no longer met my expectations of being open and accepting to all who were working on themselves. It was intimidating and shaming. The after work crowd was a little judgmental. I had a guy from the gym come over and tell me I was doing an exercise wrong. I know he mentioned well but I was already intimidated and that really turned me off to going to that gym.

It had an adequate selection of free weights which is all I cared about. I want a quick, accessible place that fit my schedule and the name states it is open late, which at the time I went there fit my odd schedule well. Also, the gym is very casual and not full of itself. It is very simple and approachable. I didn't want to enter into a gym "community". Other gyms are over the top and it can scare off someone new or casual. Also it was very, very close to where I lived at the time but perhaps the lack of locations they offer is a sort of bummer. Sometimes because I would go at night and there would be creepy people in there, but I suppose that is to be expected of any 24 hour establishment.

24 Hour Fitness was preferred over Planet Fitness because of its different machines. Planet Fitness mainly had cardio machines, hardly any for legs and/or arms, and 24 Hour Fitness has a lot more options to go through. I also like that the gym is very clean most of the time and the weights are kept in their own area. They also have a room to do cardio or other personal workouts in away from all the machines. But I would probably have 24 Hour Fitness a bit bigger. Compared to other gyms I have seen, this one is a tad smaller. Also, they should have more classes available at different times such as Zumba or any others.

24 Hour Fitness is literally open 24 hours, so I'm able to go anytime I please. I choose this gym because it fits within my work hours. They also have a great overall concept to stay fit. I wish there were more night classes available.

24 Hour Fitness was the cheapest gym in my hometown at the time so I had to either use this gym or drive over an hour to the next closest gym and that was too much work. The quality of their equipment, especially the weights, bikes, and treadmills, was very, very excellent. The customer service was by far some of the best! However, the 24 Hour Fitness gym in my hometown did not have enough classes like Zumba, yoga or spin. The gym was also extremely overcrowded and unsanitary!

The gym is always clean and always has staff that are cleaning. The staff is always welcoming by greeting you at the front desk. It has a swimming pool, steam room, cycling room, and sauna room which are all pluses since they are all kept very clean. However, this gym can get very crowded especially at the peak hours which are usually 6-10pm at night. When its crowded it hard to work on machines or equipments you want to use. Also this gym is pretty pricey and not that big. It should also have an indoor track or basketball court. Nonetheless, the gym has met my expectations because its nearby and open 24/7 which makes it very convenient. As long as all the equipment is clean and you can come any time of the day, that is all I need.

This is about 24 hour fitness, Hillsdale sport branch in San Jose. They have the worst customer service experience. Money minded employees. I guess they do not care about any customer's sustenance. One of my friend wanted 1 month membership and I took her to this great branch. It was morning 5 am so the employee there said it's not business hours so we cannot register but take a daily pass which would be reimbursed when you come for registration. I told her I cannot come in the evening but I will register day after tomorrow. She was like as far as we show receipt, it would be done.

I like the fact that they're a 24-hour facility. They have a wide variety of equipment and are available in many places. They have reasonable prices and are generally well maintained. They have many locations which makes finding a 24 Hour Fitness gym easy. But sometimes I wish they were a little more orderly and could market and present themselves in a slightly more upscale, exclusive fashion and maintain themselves as so, it would be even more appealing and I would visit more often.

The main reason for me choosing that gym was simply the proximity to my house but after arriving and seeing how personable they are I was hooked. The personal service you receive when you walk in the front door is really nice and I liked the pool and the amount of bike machines they had. But a women's area would be nice. Heavier women like me don't want to go to most gyms because they feel very self conscious around men.

Best all around. I love my 24 Hour Fitness. All of the equipment is modern and state of the art. Careless entry makes it very convenient, as I don't need to carry my ID or a card with me. They also do a lot for the local community and take care of our military families. Very happy to be a member of this club, with the club itself, its equipment and facilities. The only thing I would change would be to have more locations. I live in a very rural area, so it is a bit of a commute to go to the gym.

The fact that these gyms are open at all hours makes them convenient, perfect for my busy, strange schedule. They are in many cities which makes it nice for traveling. They are also very large with tons of new equipment which it's always nice to have variety. The patrons usually keep to themselves & that's a relief. But in my experience the trainers have not been professional or nice. They are usually rude & in a hurry. That does not make for a pleasant experience! They need more people skills. Not all of us are gym rats.

It has met my expectations in a gym. I like that there's a pool and sauna, a juice bar, and a lot of exercise equipment to choose from. You don't have to wait long to use a machine during peak business hours. I also like that there are a lot of group classes to choose from at different times throughout the day and evening. The price could be a bit less expensive and contract should not be required to join.

There are a couple reasons we chose this gym. Pricing is affordable. My membership is free through my work's healthplan and my job also provides discounts for my family. Location is great. Close to home and near other things I need to do and see. I like that there are a variety of people at my gym. Grom moms like me trying to get a quick workout in to meatheads, to serious athletes. Its a nice mix. I love the sports plex. We have an indoor soccer field and the stationary bikes are close to a boxing ring so there are things to observe while you workout. But there are some things that could be improved on. The locker room could use some updates and the gal who does the daycare didn't look especially friendly.

The gym had a really great atmosphere. I'm used to a colder environment where no one really wants to help anyone else, so this was a change of pace for me. The staff was super supportive and friendly to me and the equipment was clean and rarely ever was broken or unusable. Gym has actually exceeded my expectations and I loved it.

It's one of the only 3 gyms in my town and I chose this gym because it is open 24 hours. I enjoy the atmosphere and it's not always so packed to where you cannot use the equipment. But with most gyms in our town we don't have the most updated equipment because we are a small town. I would like to see 24 Hour have a little more updated equipment.

Most gyms around where I live only have certain features and 24hr has a pool that feels less stuffy. It is my favorite type of exercise and the only reason I signed up for it. My old gym had a pool but then they started offering children pool classes and it limited the lanes so I switched to 24hr. However, there's limited pool lanes at 24hr. Depending the time of day all lanes would be taken and some 24hrs there would be children which I think they should have a separate pool for them.

I work late so I have to get my workout while the world sleeps. 24 hr fitness is perfect for me. Not only does it meet my expectations as far as the equipment goes, but it's also the only gym open at 2 a.m. Also, the gym is practically deserted at the time I start clanging and banging and the main equipment I use is always not being used. However, I dislike that my gym does not have a juice bar for my post workout fuel. They need to sell at least some kind of thirst beverage.

24 Hour Fitness has good deals and great features. As far as what their advertisements say, they have met the expectations. I love the positive atmosphere, the friendly people and the environment. They have a personal trainer to help one day a week and they have unlimited tanning & aqua massages. However, they need more employees on duty to assist members. Also need more tanning beds, aqua massage beds and more one-on-one time with personal trainers to help with personal growth.

24 Hour Fitness is available worldwide and there are many locations. They are almost always open and have a decent array of equipments and good membership programs available for members. Exercise equipments are pretty complete. The cost of membership for early adopters is really low, and even for new member it's not bad if you take advantage of it during their promotions. Their facilities are generally pretty modern and the parking lots are clean and kept in pretty good conditions. In general I feel safe and pretty good about most of their gyms. It would be nice to add additional workouts such as rock climbing to the gym. Other things such as a basketball gym and racketball courts would be a good addition. Perhaps they can have more of an outdoor addition to their gyms to make it more attractive to members and potential members.

24 Hour Fitness has lots of equipment so you can do a variety of differing exercises which I like since I like to do many different exercises in one workout so I can get my whole body in shape rather than just one muscle group. However, it's not clean and it's stinky not only in the gym area but also in the locker area so it can be unpleasant to workout here but I think it's because there's not enough people cleaning as regularly and there's lots of body odor. I like that it's in a good location and has machines and classes that I want with a diverse choice range and I can overlook its cons. I also like that it is fairly affordable so I can stay in shape on a budget.

I chose this gym because of competitive pricing and its location to me. I like that it is open 24 hours so I can go whenever I like to. It really works into my lifestyle. I like the decorations and colors of the lights. I also like the juice bar. I get off the couch with my account and basically kicks me to make sure everything was ok.

Love 24 Hour Fitness since it's 24 hours and also low cost. Love to go there when there is hardly any people there. I also have a lot of friends that either work out there or work there which makes it fun too. I can work out with them whenever works for all of us. I just don't like the germs and the smell of the women's lockers room. I also am hoping and I know that every time someone works out you can't go around with gem wipes and wiping all the equipment off of germs. But I like that I can go whenever I want and it's also easy from my house.

The gym's location was the main factor I got the membership and that was during a promotion period which worked even better. Having a busy work day it's hard to make it to certain gyms. I enjoy the fact that it's opened 24 hours. My gym has one of the best treadmills, very clean and all equipment is very easy to use. Water is supplied daily and the temp is always perfect. They could improve on a number of towels they supply and the showers and lockers could be updated. A larger daycare would be very nice for those with small children. But all in all, it's still great for the price. This gym has everything I need and so much more. I don't think I would want to go anywhere else.

Open all the time, I like that I can go when I want and not just during business or regular gym hours. They also usually have good equipment and they keep it really clean. However it's too expensive. I got prices from other gyms that were less than half of what I had to pay at anytime. But it's close to home. But honestly if there were other gyms closer to home I would probably use one of the others. Price is a big deal to me and 50 bucks a month is way too much for what I'm getting.

I like 24 Hour Fitness a lot because there's a lot of workout machines you can choose from and it's never over crowded. Also they have a swimming pool, basketball court and a sauna. It's a really great gym. I love it. I think it's the best gym there has ever been and the contracts are affordable to pay. They also offer private instructors.

24 Hour Fitness has met my expectations. I like the environment. The gym has a great mood setting and a good vibe. It also has a nice location. I like all the equipment options as well. The gym also has tanning beds and who doesn’t love tanning beds, right? They have a good temperature and TVs to watch and music to listen to. However, I think the gym could have a pool.

24 Hour Fitness has modern and good quality pieces of equipment, knowledgeable staff, and a super fantastic locker room. It is a modern place with good parking. It's in my area and in my price range. If you buy stuff there, remember it's more expensive. Finally, if they took care of the pushy staff it would be awesome.

The location is very close my house and I like that I don't have to put in a lot of effort or time to get there. If it was too far I probably wouldn't end up going therefore would not be getting my workout soon. I was able to get a good deal on a membership using my Costco membership which made it more appealing as well. Also, I don't feel like anyone bothers me when I'm there. I just do my own thing and go about my own business. However, there are always a lot of machines out of order, but it doesn't seem like they get fixed. The same machines have been out of order for last few months. I also really wish they provided towels in the dressing room as well.

I like the gym I'm current use. Not just only it has a lot of equipments that I can work out my legs, arms, abs and chest, it also provides us instructors who could give us proper advice to avoid injury during workout. More importantly I feel welcomed every time I go to the gym. Staffs recognized me... That make me feel home. Usually I hit the gym at about 2.30 pm or 3.00 pm which is really good time. There is not many people during this time and I can work out as much as I wanted. However, even though the gym itself has provided a lot of equipments, due to a lot of members has been added up to the gym, sometimes I can't use the equipments I wanted coz a lot of traffic at the evening usually at 5.00 pm or 5.30 pm. I hope in the future gym would consider expand some more area to put more equipments.

I am missing my left leg so there are a lot of activities that I can not do. But I can swim. I would like to swim every day, but the pool is down at least two weekends a month. I come in Friday and alert them to any problems that I see, in the hope that they take care of them, so the pool is not down for the weekend and then Monday while the issue is fixed. But the problem is never dealt with and the pool is open, but so disgusting that I wouldn't let my dog swim in it. So I pay my 24 Hour Fitness membership but it is only good for three days a week. This is not fair.

I have been a member for decades. Originally joined under Jack LaLane with a lifetime membership. After an initial lump sum payment, I was charged a $30 a year maintenance fee for access to any gym nationwide. They sold out to Bally's Fitness and most recently to 24 Hour Fitness. Over the years they raised my renewal fee to $60 a year and reduced my options to one club which does not operate 24 hours a day as their other clubs do. They claim that I did not renew and that they sent me 1 letter. Meanwhile, I was attending the club 3-4 times during that time period and no one ever said anything to me. So they cancelled my membership and refuse to let me reinstate it. Meanwhile, the membership that I bought my wife is still working and they were renewed and paid together all along. TOTAL SCAM! DECEPTIVE PRACTICES AT EVERY TURN!! Looking to start a class action lawsuit.

I felt the need to express my frustrations. I'm one to be open with businesses and some of their practices but what I had to see in this particular place was horrid. To start things off, I signed up for a free three-day pass simply to test the waters as I needed an outlet for my everyday stresses from school. I come over the next day and inform the associate that I had a three-day pass. For some reason they still had me sign in but I did as they said paying no mind to it. I was given an "obligatory" tour of the entire gym by a salesperson. It all looked very promising and he constantly talked about how their machines were top notch and state of the art where they were designed to reduce strain and injuries.

I've been going to 24 Hour Fitness for over 20 years and been seeing a decreasing consistency with housekeeping, safety and maintenance. I seen blood, feces and other bodily fluid not contained and cleaned up. I could go on and on with things I have witness, but what is more important is that the CEO and management start placing employees and members Safety and Health at number one. By keeping logs and lack proper training is not a good sign of a company that I would work, nor continue to visit even if it was free. Please do the right thing and hire people that have the right training to identify and correct!

I recently joined 24 Hour Fitness on Market St, San Francisco, a month to be exact. Last week as I attended my 2nd cycle class, I was approached by an employee who asked if I had my token for the class. I proceeded with "What are you talking about?" She then advised, that for me to attend any fitness class I actually need to be signed in and collect a token from the front desk. I advised her that I was told of no such thing when I signed up. I also added that I have attended this class before with no required token. She then proceeded to tell me that as I had no token I had no other options but to leave the class. At this point I was quite upset and confused as the class had just started and the music was blaring.

I would have given them a zero if I could. I had a membership here for several years. Membership expired 16 months ago and did not renew at that time due to health issues- dealing with Cancer and Chemo. Now ready to go back and see if I am interested in rejoining. Went to website, printed out free 3 day pass and it states "User must not have been a guest or member of 24 hour Fitness within the last 6 months" which I have not been.

First of all I'm happy with the club in general, they are always respectful, not too dirty, they open almost all the year, etc. I have been working out in this club about 5 years and everything was correct. All the issues starts a few months ago when I change my membership to a supersport member, the NoHo 24 Hour Fitness staff make me a new account with the price of $39.99 per month with a 12 months commitment. All of that was Ok! But they never told me about any annual fee and all the years that passed with my old membership I never paid for something like that. That is why I didn't imagine that such hidden fee exist. The fee was charged 3 months after the first monthly payment without notice of any kind.

I went to this gym with my cousin who is a member. I signed up to do the receive the free pass because I live in the area and wants to try it out. They asked for my ID and they told me my military ID was not a real ID. I gave them my license that says New York because I go to school in Florida. They told me that couldn't accept it and asked me to leave the property. I was appalled they told me my MILITARY ID wasn't real and that I was even allow to go tell me cousin (who was already in the gym) that I wasn't allowed to workout in the gym. I will never be returning to this gym and I will be making sure none of my friends or family will become members.

I have been a member of this gym for over 10 years. When I first started going, it was clean, the equipment was well maintained and the gym was a pleasure to use. Lately, as in the past year or so, it is dirty as in the sauna smells like manure, had clods of dirt on the floor and up the tile walls to even where you sit. So much so that people have been taking the kickboards from the swimmers' stash to sit on so they don't have to sit on the tiles (bad huh?). The pool doesn't get cleaned daily so band aides are on the bottom along with rocks, sand, and other things.

24 Hour Fitness facility in south Austin on William Cannon Drive has consistently dirty locker room and shower areas. Showers even have live bugs on walls and ceilings. Despite numerous complaints, the problems persist, especially later in the day. Jacuzzi is also suspicious since usually has deep foam bubbles, unlike any other fitness club I have ever visited (including other 24 hour facilities). They should disclose this filthy condition when signing up members.

My husband & I signed up with 24 Hour Fitness about 2 months ago. While signing up we were told we just had to pay our first month and last month, no other fees. Today that I check my account, I'm being charged for an annual fee of $50!! + my monthly payment too!! Upon checking my husband's account, he was charged also the $50!! During the sign up there was no mention of an annual fee! They are signing up people with false advertisement, and later bringing up fees we were NEVER told about!

April 7th between between the hours of 1:30 and 2:50am the employee working at the desk of the gym located on North Capital tried to steal my jump rope along with the keys to my car and money clip. As he literally watched me walk to the wall where my phone was charging, he proceeded to take the opportunity to try and steal my stuff by nonchalantly sweeping it into a broom basket as if I wouldn't notice his action. When I demanded him to give me my stuff, which he tried to say asked me if it was mine which was a lie because he never approached me and asked me anything of the sort and furthermore he had his headphones on so even if he asked from afar he may not have heard me.

Ok, this is the most terrible place in the whole 24 Hour Fitness. It's on Rainbow and Alta in Las Vegas. The guy working the front desk has been there like 20 years. He stares at you as you enter your security code even though you come in here every day. Him or another person also gives out memberships to homeless people. I have confronted them several times as homeless people are in the bathroom or wandering around and not working out. His answer is "Are they passed out?" There's nothing I can do. This place sucks and should be shut down.

To understand what you are getting into, zero customer service and full of sales (discounts and offers). This is what you should expect when you join in. Please do not fall for their sales spree. Manager: "there is a offer going on and we can waive off/reduce your membership fee... This offer is valid for coming 3 days..." You: [DO NOT FALL FOR IT.]

When I registered my personal training class in 24 Hour Fitness located in Kew Garden, Queens, NY, and one of their staff promised me I can get me 6 sessions, but that mean trainer said only 5. And that trainer is very self-conceited and discriminated. Anyway, if you want to find a trainer in 24 Hour Fitness, be careful!!!

I got membership with them since 2006. They increased my fee twice. I called in and asked them why, they said they increase price of people whose contracts were written with a clause that they have the right to increase price, for people whose contracts were not written with that clause, they cannot do anything so their fee remained unchanged. Unlucky, we are in the first group of people they picked to increase their price since 2015. The guy I spoke to, just did not know how to listen, always jump into my mouth and say anything he wants to say, never let me finish my sentences. He also said "if you want to leave the club, it's up to you". How could this company do that and hire unprofessional people to do customer service.

I've been a long term member of 24-Hour Fitness to facilitate self maintained physical therapy. This was an all clubs membership allowing me to go to any club in the US. My annual dues were $24 per year after the initial investment, which is fantastic. I've been paying my dues every year for several decades. This year I send off my annual dues like normal. After that there was no contact so I assumed everything was normal. It had been several months since I had been able to attend the gym during the winter because of a harsh winter and being snowed in.

The gym located on Craig in North Las Vegas Nevada does NOT address member concerns. As an example on the 24 Hour Fitness channel they play hispanic music and videos in a non-Hispanic location. When issues are brought the management, corporate and regional manager nothing is done.

Company has increased monthly access fee for my $29.99 lifetime membership without my authorization. For 3 consecutive years has avoided sending bills or even notifications to my email and mail addresses. They cancelled my account once and converted it to a month to month plan with the excuse that I did not pay my bill on time. I had to go in person to fix this but instead Rep switched me to the month to month plan. Called several times to customer care to get this fixed but now they have increased my monthly access fee. 24 hour customer service says is a $50 maintenance fee.

After signing up for additional trainer sessions, I immediately regretted spending the money since I knew I'd be traveling for weddings this summer. Following the terms of the contract, I mailed a letter within the 3 day window to the Carlsbad address with all of the required information per the contract terms and assumed my money would be reimbursed. After realizing it wasn't, I talked to the club manager in person to seek a refund. He told me to call a main customer number. The main number told me the gym was authorized to provide a refund. I called the gym again to relay this. The manager is now avoiding my calls after telling me last week he would talk to his general manager and touch base yesterday. Yesterday he was "on his break" and then "in a meeting" and he never called me back. As I said to him, I followed the terms of the contract. This is a breach on the gym's part and very poor customer service.

I called them with a simple request: We are moving out of US. Please cancel our membership. Faiza at 24 Hour Fitness (Fremont, CA) said they could not do this over the phone because their policy requires members to physically visit them for membership cancellations. I checked their website. Their policy includes this text: "Upon your request to cancel, future monthly payments will be stopped and your last month's prepaid dues will be applied. Notice must be provided in writing, over the phone, or in person at a Club." That makes one feel that they were not only violating their own policy by rejecting my request for cancellation of membership over the phone, they were making it needlessly harder for me.

I live in Union City/Fremont CA area. The super sport at Auto mall and Hayward are not clean and most of their machine are out of calibration. I hardly seen any on working on the floor. I talk to the facility manager and he have only one excuses (short man power). I tried City sport club in last week, very nice and clean and the machine are working perfectly. I am planning to cancel my membership with 24 Hour Fitness and switch to City Sports. We are group of 7-10 people and we are in process of cancel the membership. Most worse place.

We are currently retired from the work force and decided that getting healthy was a priority so knowing we have a 24 Hour membership account for my wife and I we thought "wow after all these years of just paying for the membership and not getting our full use was ridiculous let's start using it and be healthy in our retirement years." WELL we just found out that 24 Hour Fitness sold out to LA Fitness in the state of Arizona and the only way I found this out is driving by the old 24 Hour location on Bell Road and seeing the LA Fitness sign on the building. So I stopped by and asked the gentlemen at the counter "when did 24 Hour convert to LA Fitness?" Response..."a couple of months ago". I asked "weren't the current members allowed to transfer over to LA Fitness?" He said "yes but we can't take anymore transfers and you will need to contact 24 Hour Fitness to see what they can do for you."

If I could give it a zero star, I would. I signed up for the free trial online and showed up the next day (3/9/17) to the gym. The manager had me sitting down, he didn't give me a tour of the place, he did not list any benefits. He just kept cornering me to join the membership temporary. He was telling me how they have a special deal going on without initiation fee and that I would only have to pay a monthly fee until I change my mind. Per manager, he told me that I had until Tuesday (3/14/17) to get my money back (I paid $40).

I originally got grandfathered into this club. I bought a upgrade membership which was suppose to be 29.99 for life. Then I was able to get it back to same price with some magic I did while ago. Not sure how I did it though. Anyways now I tried to pay 6 months advance. For some financial reason, they gave me ** for trying to pay in advance which they should have per Supervisor response is make exception this one time but no more.

Much like everyone else here, I too had been told by sales agents that if I added on a "super sport" package, it would be considered a separate monthly fee and would not impact my yearly fee. I was told I could remove the monthly fee at any time and return down to my regular sport membership at any time and it would not affect my fees. Little did I know they would do something so sneaky (it doesn't surprise me...) as to raise prices the yearly fee. My fee went from $50/year to $100/year. 24 Hour is super shady and their Super Sports aren't even that nice. Their equipment gets old Super fast (pun intended). LA Fitness is cleaner, looks nicer, and better maintained. Save your money, go to LA Fitness. 24 Hour Fitness sucks 24 Hours a day.

I had a lifetime membership for 13 years at 24 Hour Fitness in Dallas area. I had to pay a bundle up front to get it. Even though it was a "lifetime" membership they expected $29/yr in dues. I did not go very often because I moved several times and it was out of range. Today I moved into a position where I could start going again. They said my lifetime membership was terminated 2014 due to lack of payment of dues. I did not receive any phone call regarding this matter at that time or since. I called them and offered to pay any back unpaid dues. They said there was nothing they could do for a loyal customer of more than 10 years.

I am a loyal member since 1990, paying my membership on time every month using a direct withdraw from my bank account. This is because I had locked in a good deal back in 1997. My dues were $12 a month when I joined. Great deal. They did not have all the fancy clubs. Mine was small however I was able to use other without any increase. Now one of the clubs I used to go to I can no longer go due to it being upgraded. However, they now keep building bigger clubs and renaming them then expect you to increase your dues to keep going to the new clubs. Their excuse was it is to cover the additional costs and they have pools, racquetball and basketball which I did not use nor can no use at all due to hip replacements and spinal surgery.

Mismanagement in 24 Hour Fitness is not something new, managers do not have any idea what is going on around their club. They hardly give themselves a tour around the club to evaluate the club cleanliness and overall maintenance. The music is played so loud. About a year ago, 24 hour created a tv channel for their advertisement, they play this channel so loud and the point is that they put the voice control switch in the manager's office. It means when the manager is not available all members have to deal with the loud music.

Criminal Assault & Aiding & Abetting & stealing from me. The police made clear that wasn't the case since this was criminal and included an assault as I made clear after Eric allowed the assailant to flee while I stopped into Trader Joe's (letting the front desk man know I'd be back within 5 minutes and I'd keep an eye out). So Eric has her flee the scene as I've already reported Robert, your other manager that he was enabling the assault and kept claiming it was accident; shouting it at me after she clearly admitted to doing it and not being an accident as she is clearly entitled to sit on me to get to her one jet and how I was using the entire 12 person capacity empty jacuzzi and responded to Robert that what she was saying was psychotic as to justify it and what he was doing was clearly enabling criminal behavior by excusing it saying it was an accident where I clearly called him out.

We were out of the country having some fun as we are now retired. Never received a bill in the mail, no email, no phone call. When I called the corporate office they asked me to verify my phone number and email to verify my account!!! I was now several months late. Never late in 34 years. Final answer after 1 hour on the phone was that I lost my membership. After another half hour I was told that if I brought in my passport to any gym and showed it to a manager they would reinstate my membership. Lie, lie, lie, the manager I spoke with after going to 3 gyms whose managers refused to even speak with me told me that this is their way of getting rid of old members who pay little fees for LIFETIME memberships.

I signed up with 24 Hour Fitness at the beginning of January. The salesperson who I worked with told me that I had ten days to cancel if I changed my mind. I specified to him that I was going to this particular gym because of the childcare available, and he told me the hours they would be available. It turns out he was completely wrong about the childcare hours, and I was unable to use the membership. When I went to cancel, I was told that the ten days to cancel was actually THREE DAYS, and the store manager said, "oh well, too bad you didn't read the contract we emailed you." Thank goodness I only got month to month, due to previous bad experience with them, but I'm still out $160 dollars. Please don't be like me and trust that the salesperson knows what they're doing - it's an expensive mistake on my part.

I was a loyal member since 1997, paying my membership on time every year. One year (in 03/14), a billing was either missed by me or never sent by 24 Hour. Instead of contacting me or re-sending a bill, 24 Hour simply unilaterally terminated our agreement. This is because I had locked in a good deal back in 1997. This is how they treat their loyal members. I tried unsuccessfully to reinstate because they want to sell their more expensive memberships.

Don't become a member of this horrible gym company! I only went to experience the facilities thru my Goodlife membership and it was a nightmare. They did not know how to sign me up, few bottles to clean equipment and no one does anyways, filthy locker room, some places do not give towels, lockers got robbed, and lastly I have asked them twice and reported the fact that they continue to send me unsolicited emails. This company is capitalistic greed at its best! Stay away!

When I told them I was cancelling, the crs suggested that I not cancel and that she would freeze the account with no payments for 3 months. She said try it for 3 months for free. That call was in November. In December I received a call stating that I had not made a payment. After 3 phone calls within an hour they continued to lie. Word of warning. Expect to be lied to... Cheated.

I have been a member of this gym since 2008. Every time I buy the membership through Costco. It's the plantation gym and suddenly they decide to renovate and put notice that the gym will reopen in 30 days, while this gym is 2 minutes away from my house. Now it's 3 months already. The gym is still under repair and I called their corporate office and the guy Jamaal first of all didn't get our phone numbers right. I wonder why they put him in that position as he didn't even know what he was talking. He said costco is supposed to reimburse/refund the money, not 24 Hour Fitness. I said "if I buy a gift card of J.C. Penney from Publix and if jcpenney sold me fraudulent item why is publix supposed to pay.

My boss offered to get a gym membership for 2 employees. One used it and the other one probably never used it. I tried to cancel the membership over the phone. They said I needed a form. I asked if they could email it. Sure, they can email it. So they email me instructions on how to create a profile. I call back, and sure they will email me the form. Never comes. This goes on for 6 months. So I had the credit card blocked. Then they call (surprise!). So they have the nerve to refuse to send me the form until I am paid in full, but they "promise to refund" me the money "once the form is received". This is fraud. Maybe people like this gym but if you want to cancel they make you jump through hoops. They should be investigated for refusing to cancel a membership. To me that is illegal.

I go to the 24 Hour Fitness off of Redwood Road. I'm there almost everyday between 9 p.m -2:00 o'clock a.m. Most night is the same guy that works night shift. Apex his name but I'm not really good at remembering names. I think his name is Chad I know that it starts with the C. He's kind of an middle-aged gentleman. Short, muscular kinda looks like he could be a football linebacker. Anyways I noticed him because again I come there almost every night some days earlier but he is always working. The place is always clean.

I signed up to 24 Hour Fitness late February 2006. It was a grand opening deal a few months before it opened. The deal was to pay $600 for the first 3 years then it will be $50/year ($50 per year) for the rest of my life. It went as it was supposed to until last year, 2015, when they over tripled my fee. It is now $165 per year. I called the corporate office and explained they're breaking the contract and they said they could no longer run the gym with me just paying $50. I told the lady that was ridiculous and that I had a contract. She said, "Well, this is the first time we've gone up in the 9 years you've been a member." I said, "that's exactly my point. You're not supposed to go up at all for the rest of my life." She said in my contract it says they could go up.

I visited the location in Murphy Texas to sign up the boys in the summer, at that point they will not tell you that 3 months into the membership they will hit you with a "Annual membership" for another $108, WHAT! Oh if you tell them that they did not disclose this, the reply is it in the page 1 and 3 of the contract, that you did not read.... Scam. Stay away, you will use it for a few days and never use it again...

I've been a 24 Hour Fitness prepaid member since 2013. One year ago, I added my father as a monthly pay member under my account. The employee who worked in our local 24 hour gym named Donald told me I can freeze my father's account anytime with no charge since he had to back to other country. This is the reason I enrolled in. About half year ago, 24 Hour Fitness charged me once. I called them, they said this is an annual fee, as a monthly paid customer. This is a reasonable explain to me. But!!! Without any notice before, they started charging me the monthly payment since last month cause the freeze period automatic over after one year! I called the local gym want to confirm with Donald who enrolled my father in, been told he is quit.

Back in June of 2016, I called 24 Hour Fitness to CANCEL all services. I was convinced to "freeze" my account by the cancellation agent (customer service) at NO COST/FREE, she said. I remember asking her if this would cost me anything at least twice, at which she responded with a "zero cost" answer. I noticed a charge on my card from 24 Hour Fitness, checked on my bank app total times of other charges after the date. I called to cancel and was convinced to "freeze" the account for "FREE". Total times I was charged was three times (3), made plans to call to find out the reason for the charges to my account. When I called today (10/20/2016), I was told by the customer service rep that I had "agreed" to the monthly charge, to which I explained to her that was FALSE.

24 Hr Fitness has been charging my bank account for over a year now for someone else's membership. They took it upon themselves to attach my debit card to another person's account. When I contacted them, they confirmed my account was closed but I was now paying for someone else's membership. I told them I did not authorize this and I would like a refund. I was told they were not able to refund me the money unless I got the person on the phone whose membership I was now paying for. Very disappointing that they find it okay to steal money from people. This is straight up theft as I DID NOT authorize these charges.

The 24 Hour Fitness gyms in Oakland, CA are dirty to begin with (machines are always sticky, missing buttons/pieces and the bathrooms are just filthy, etc.). But what really made me mad was the fact that the associate/manager did not do something very basic. My boyfriend and I went to the gym in person the day before our vacation to put our membership on hold for a month, while we were going to be out of the country. The associate said that she was not a manager and could not do it. However, she gave us a pen and paper to write down the dates we needed the hold and she would ensure that a manager put a hold for us. Fine with us, so we went on our way after writing the note.

I love the fact that I can hit up a gym any time of the day, but I am not okay with being cheated out of a big chunk of money trying to get healthy. I googled a site, just so I can write a review about their hidden annual fee but I realized a lot of people have jumped the gun before me. But you know what, I was also lied to - that I couldn't use a Costco membership deal because I have been a member already. I learned that that was false. Do you know how much money I lost since then because I didn't use this deal? Ridiculous. The girl just kept apologizing, where can an apology get me.

I want to share my experience with everyone, and make sure that all the members are aware that 24 Hour Fitness may charge you THREE TIMES in one month cycle!!! Please don't get fooled by this greedy company as I was. I think that this company will get out of the business soon if they don't change their company value, and continue to be greedy!!! I called to cancel my membership in Aug. Obviously they didn't want me to cancel, and the representative pursued me to use the gym for the next three months for FREE OF CHARGE. He said that If I make up my mind to cancel I can call them back by Nov. 01 to confirm. I think that the plan sounds fair and I agreed.

I paid a good deal of money down to lock in a lifetime rate. This was back in 2004 and the sales guy stated the rates would never raise. My rates were $29 a year and last year raised $59, now this new yearly rate is $79. I've asked them to send me a copy of my contract.

24 Hour Fitness yearly additional service fee of $49.00. Please be aware of this Yearly additional fees per Membership member. When I call customer service the representative mention that they never mention about this additional fees when you sign-up for the initial membership. He was very clear to tell me that is a selling point not to mention any additional fees. That the customer need to read all the fine print. They do what every company does - hide them self under the contract umbrella. Well California Attorneys this will be the perfect consumer class action lawsuits. Please count me in.

I purchased a monthly membership for my daughter who was home from college for the summer. The cost for a monthly membership was about $40 per month, along with a small initiation fee. Today, I called to cancel the membership because she has returned to school and was informed that I was also charged a $49 Yearly Maintenance Fee - a fee added in 2015 to all yearly memberships to maintain their gyms. I told customer service that I was not aware of the fee and that I did not feel it fair that I was charged a yearly fee for a three month membership. The Escalation Supervisor simply replied, "Sorry about that."

It is just mind boggling how we have to pay for something that we are unaware of. The rep just said the only fee I have to pay is the first month and last month payment. Why are we paying an annual fee??? Consumer Affairs should investigate 24-hour Fitness to see what they are doing with the annual fee they are charging their customers. The customer service rep said it is to up keep the gym but the gym I go to have never been up keep. All the machines are broken.

Years ago I signed up for membership and joined the $49 annually lifetime membership. Last year my renewal notice indicated a doubled annual fee. I questioned it and I was told 24 Hour Fitness is reviewing their memberships and is increasing the fee for everyone. I was also directed to page 3 of the contract. It seems I'm the only one who received the increase but my friends and family stayed on the same rate. Recently, I questioned it again because it's my second year renewing at the increased rate. The same friends and family are still paying $49 annually. Again the Customer Service representative directed my question to Finance and again, the Finance representative doesn't have an answer. The excuse is the Corporate reviews memberships and increase fees accordingly. Really? A complete lie.

24 fitness illegally raised (doubled) my lifetime rate. Same story as everyone else, promised lifetime rate of $49. Last year I get a bill for $99. How can I join the class action lawsuit?

Couple years ago, signed up for prepaid membership under the notion that the sales told me after my prepaid period, my annual fee will be grandfathered at $49.00 rate thereon after. This is a verbal agreement. Little did I know, the contract had a fine print that allows 24 Fitness to hike the club fees after a 12 month grace period (of which 0 disclosures were made about this fine-print from 24 Hour Fitness). So recently in 2016, my fees were hiked over 150%. I reread the contract, and have to accept the fact that 24 Hour Fitness blatantly lied about their membership dues, and reserve the right to hike their fees indefinitely. I rated one star because there is no option to rate them 0 stars.

I signed up with 24 H F in 2010, they great deal, new store and they offered a contract price to me $649.36, then next annual payments when due were set at $49.00 per year plus tax. All of a sudden 2015 my rate increase to over 150 per year. That's triple the rate. I went to gym mgt, they sent me to customer service, after a number of "I don't know answers, it's not my decision", then final statement was "it's still very inexpensive" so basically too bad. That's not the point, the contract deal stated the rate with a potential increase of not more than 3%. Once per year. They would not respond to letters, mgt played dumb, customer service was in the end, pointed in too bad attitude. Private company, no real sr mgt to contact. Again, NO reply to letters and they increased the rate again this year. Yes, I see a class action suit in the making. Valid complaints.

I initially had a super sport membership and the club where I got my membership is at the capitol expressway location in San Jose, CA. My schedule changed so I was unable to go to the super sport clubs so I wanted to downgrade my membership. The other club I've been going to was the McKee and capitol location and for 3-4 weeks I kept asking the front desk if I could talk to a manager. EVERY, SINGLE time the front desk people say "there's no manager, please come back again."

So far I've paid over $300 to go to the gym one time and not because I don't want to go. I'm actually a bit of a workout aficionado. When I went in to 24 Hour Fitness to ask about the gym and costs I made it very clear that I wanted a month to month membership that I could cancel at any point. I was told yes, I could do that. I was told that the only requirement was that I had to give 1 month notice. I was not told about the annual fee. I was rushed through the signing on a little electronic pad. I was told that this was the agreement we already discussed. I figured a big corporation like this would have a fair system in place. I signed. What I saw was very small print. There was nothing bolded.

So I started my membership back in May. I am 20 years old and not really experienced with contracts and stuff like that. So I go to my mother who is a paralegal and asked her what I should look out for. She advised me to make sure and look out for any annual fees. So I went up to the gym and signed up with a employee. I did not want to do it online, because I wanted to be sure to ask all the questions I need. I asked him how the annual fees work. He told me that I would not be charged an annual fee until a year into my membership, (which made sense to me) no 3 months later I get charged an annual fee. I called my bank and asked them to declined the charges (which they did) but they advised me to "call them and make sure they don't try and charge you again." So I called them and WAITED ON HOLD FOR AT LEAST AN HOUR for anyone to pick up. Someone finally pick up.

MAIN POINT: I've had a membership for 3 months now and I have been charged $234.95 so far. That makes this place $78.31 a month. So the first time I went to the club I had just gotten off working at the ranch and desperately needed to shower. (I don't know if you guys have ever handled goats and tractors all day in the heat, but it leaves you feeling RIPE, especially when you walk into a 'meat market' like a gym, as a woman, wearing ** covered steel toe boots). I wanted to use the free pass and try it out. I had no intentions of using the machines or basketball court. Simply shower and swim.

I have never seen a gym who has such bad customer service in my life. When I first signed up, the staff member acted as tho he didn't know what to do. He called several other staff members over for help. He also failed to tell me that there would be a annual membership fee due 6 months after I joined. I also was never given a copy of the contract. I called corporate and they said there was nothing they could do, and I was to call the 24 hour fitness manager at the gym where I go and file a complaint and have them dispute my issue.

I have been attending a senior class every day for the last 14 months. Most people in the class are over 65 and are on Medicare. When you receive Medicare, you get free membership to the gym... I guess the gym gets paid by the government. The other day, the instructor brought in someone from management who lectured us on how no one is allowed to talk about anything having to do with politics even if you're not on any side or even just whispering to a friend... no talking period and if we do, our membership will be revoked. She claimed that "people are leaving the class due to politics". But this is not true. No one has complained and certainly no one has been upset at all let alone wanting to leave.

I paid $750 for their "lifetime" membership to which I was only able to use for 3 years. I was late the first month. I had to pay their $100 annual fee, and they cancelled my membership. I tried calling their customer service dept, and they had me put on hold, transferred, told me they'd call back, plus all of the above. And I got no response. I kept trying for a few months and they told me that I took too long to pay the fee, and that they can't even find me in the system now. WHAT A SCAM!

Ive been a member here for 20 yrs. Never seen this gym this bad. They have too many members and not enough equipment. Weights are laying all over the gym, the equipment is all broke down, a lot of it doesnt work. This gym is located in long beach ca on spring street. I have complained about this to several managers. All they say is they will bring it up to their bosses. Nothing never gets done. They sure dont mind taking my money every month. So I highly advise no one to sign up for this gym. It smells. Its dirty.

I have been a regular member the gym for 10 years plus and my membership has been paid by insurance automatically. On 8/4/16 I checked in by the usual method of a fingerprint and my telephone number. The machine rejected my information then a female attendant grabbed my arm and led me out the door. Well being 68 and well off and paid and known by all in the gym I was embarrassed. No I will not go back. These people are mindless idiots.

Well as many other complaints my complaint is with the cancellation and the lack of customer service. First I attended the LA county fair on September 2015 were a 24 hr employee had a booth set up to get people to sign up. I see a large sign that say "No Annual Contract" so I walk over to take a look. The man was very persistent and seem to be being honest so I agree to sign up on a month to month basis walking away with nothing but a business card and no copies of any papers I signed thinking I just got a great deal and was so excited to be able to afford a gym on my minimal budget. Fast forward to the next day I go in to use my new membership as I walk in I see a sign "were moving." Okay great - it's down the street still close enough to attend without using too much gas. I was okay with that.

After 15 years as a member I was 2 months late on my renewal (I had a baby at 40) and I was cancelled. After healing from childbirth I attempted to renew my 15-year membership and was told I could not. There was "nothing that could've done". Really? No notification. Nothing. They said, and I quote "legally they don't have to notify people of this strict cancellation rule or that they are about to cancel". So basically they want to resign you - obviously at a higher rate. Terrible customer service practice. I used to hire personal trainers and everything... And after 27 years there is nothing they can do for me but offer me a new contract at a higher rate? Very disappointing after almost 3 decades of loyalty.

I dropped off my 2 children at the Kid's Club in the Wayne, NJ location last week. When I finished my workout, I went to pick up my children and saw the Kid's Club attendant faces were distraught. When I looked at my 2 year old baby girl, I saw why. She had scratches all over her face and neck. When I asked what happened, I was told another child attacked mine and scratched her. Although I was upset, that is not the part that is disturbing as I do understand kids can get a little rough when they are around other kids. I was told that this particular child ALWAYS has issues interacting with other kids to the point where the child had to be suspended. After hearing that, I had questions as to what is the protocols in place to handle such children that maybe should not be allowed in the Kid's Club. I was concerned, not only for my own children, but for the safety of other children patronizing the Kid's Club.

I, like so many other members out there, received a price increase from $29 to $79 annually. I was promised that the $29/annually price is forever. I had been happily paying my dues on time since 2006. This past November 2015, I was informed that my dues are now increased to $79 and on short notice. The same thing happened to me at Fitness USA in 2004, but since I didn't go to that gym very often, I just let the membership expire.

I contacted 24 Hour to cancel my membership, as I had not been to the gym in months and decided to cancel. When I called their customer service line, I was told that I had a yearly membership and could not break contract. I pride myself in not getting caught in these types of commitments. However, I asked if they could switch the payment date instead, since I was supposedly locked in a contract. I was then told, I would still be billed on the date that I subscribed for and that it would take a month before the changes could go into effect. So I asked if I could put the membership on hold for one month so when it billed me again, it would be set on my desired billing date. I was ensured that I would not be billed again until that date, and this was a good way to handle it, since I couldn't afford to be billed at the beginning of the month.

I signed up for a membership in May at 24 Hour Fitness at Capital Mall in Olympia, Washington. The staff is militant in its approach towards people. I went to the club last weekend to workout. I had to use the restroom urgently when I arrived. I told the women my situation and without blinking an eye she said - "Sir you have to check in!" I repeated my statement again - and she replied even more terse than before. I pleaded a third time and she raised her voice and loudly said "SIR YOU HAVE TO CHECK IN!" I was about to have an accident at the front desk. I attempted to put my numbers in but I was at the point of jitters from holding it too long and pushed a wrong number - at this point it is imperative I find a toilet! It is now an emergency.

Wife and I have been members of the same club for 8 years. We have contact the health department every year. The lockers stink, full of mildew and mold. Soap dispensers frequently empty. The pool and jacuzzi at times smell like urine. After 5 years they finally replaced the lane dividers, which were full of scum and disgusting. The pool depth numbers are black with dirt. Several women have left the club with urinary bladder infections. There is no club accountability. They refuse to accept feedback or responsibility. Very very defensive managers the past 7 years. We went to the y today and it was like a country club by comparison. And stuff never gets better. Will relocate when membership expires. They will not us out of the lease. So many people have complained on deafened ears!

I don't know if these two ladies are instructors at 24 hour fitness... They know that we are using a music for our workout. We even lowered the volume of our music. Since they have an access to the sound system at the gym I assume that they are instructors. They put the sound at the maximum volume and it seems they don't care. Hope they know how to value respect and we share the same space. We overheard that the Filipina (wearing red sarong) told her (wearing yellow tops) that they are playing their (us) music... Then she replied that no play our music (she is talking about to play their music on the sound system). How rude and barbaric this instructress. She represents 24 Hour Fitness... I pity on her??? The name of the instructor is Nely **. She is a personal trainer.

My experience was great until I made the decision to cancel my membership. I was under a 1-year contract with this company. Within the last month I called to cancel and was told that I have 1 payment left in my contract which I was fine with. After my last payment was made I continued to be billed after the last day of my contract. When I called in to see about a refund, they refused explaining that although my contract was over, I would continue on a month to month plan??? No one explained billing me continuously after I called in to cancel and the service rep was rude.

24 Hour Fitness company is a fraud. I signed up for a lifetime membership 16 years ago which was supposed to cover all of their "Fitness Clubs and Sport Clubs." When I recently went to use the downtown Sacramento club, the manager said 'We are a "super club" so your contract does not include us.' There was no such title as "super club" when I signed up. The title was added to the downtown club a few years ago with no changes to the club itself. The company had a class action lawsuit brought against it in Alameda County a few years ago.

I've been a member since 2005, paid my dues each year only to be told I am unable to use the Super Sport clubs unless I paid an additional $39.99 each month. I have been told by others that this monthly fee is a scam and they are not required to pay - when they talked to the manager of the club. So I called to cancel, they did cancel me and credited back one month. However in reviewing my credit card statement I now see that they charged me twice more - I called to cancel, they will not credit me back the charges and state that "no notes" are in the system. I have cancelled yet again - I now have proof and will use when they charge me again. I've filed a charge dispute with my credit card company.

I have been contacting 24 Hour Fitness for about 2 months now and have been trying to terminate an account with the business. I have contacted the Resources department with 24 Hour and have never been treated so rudely by a Christian #** as well as Serena #**. I was unable to explain my situation to both employees and when I did have the chance to try to explain, I was either told "I don't know what to tell you because you make no sense" or I told "who knows, I refuse to give you any more information".

So let me start off by telling you what happened and then I will get to what I need help with if anyone out there is willing. A few months ago I was turned away at a 24 Hour for not having the "super sport" upgrade in my contract. I was sold an "all club" contract back in 2003, so naturally I was a bit confused. I was told that I had to pay for an upgrade to access this club. After getting a lot of runaround, I called corporate to complain and ask why/how my membership got changed. They told me that my membership was for all sports clubs, which did not include super sport. After a lot of hassle, I asked them to send me my contract to which they said, "It might take 4-6 weeks to email it to you." They are really hard to send.

The 24 Hour Fitness in Wayne , NJ... is going downhill quickly... no pride in ownership. The men's locker rooms are disgusting. I've been told they only clean them once per day... They collect towels more often... Now last night in the shower by the pool at 10pm I looked up to see bugs in the corners of the showers in both of them. I told the kid (lifeguard) who was in the pool office talking on the cell phone in the room. He couldn't care less saying, "that maintenance is supposed to clean." I took pictures of both showers and complained to the front desk. I never seen a staff member clean the machines upstairs, or mop the floor in the locker room. I go 15-20x per month for 4 months and have nicely tried to communicate with the staff. NO one cares... It's a shame. I've suggested keeping the pool and steam room, sauna open 24 hours like they do in other states, or having weekend memberships. NO one cares...

I upped my contract in 2009 to a prepaid plan for 3 years (that is 3 years of prepaid months for over $1000) with a reduced great annual rate after that point... Seemed like a great idea as it would save money. Well the billing went well for the first 2 years and I had paid it in the gym and had updated my card with them (or so I was told...) I didnt think anything of it but when work and life caught up and I hadnt gone in 6 months.... When I tried going back into the gym I was told my membership was terminated. I asked why they didnt call me ONCE as they have my number on file and the customer service person stated, "It isnt our responsibility to follow up if you want to keep your membership, we sent you a letter."

Let me start by saying I am writing this a bit upset - you see, I purchased a package of training sessions from 24 Hour Fitness only to have to cancel a portion of them and the organization has refused to give me a refund. The reason I have to cancel is heartbreaking for me, one of my family members has rapid onset dementia and I am the only one that she has. Taking care of her, ensuring she has some quality of life, takes time. Couple that with my work and my family and fitting in training is just not in the cards.

I paid in full about a decade ago for 4 years. Then my yearly dues after that were to be 29.99 for my lifetime. Now they have raised them. This is how they treat members who put hundreds of dollars upfront and they lied.

Locker rooms almost always littered with wet paper towels on the wet carpeted floors. Showers often broken and those that work don't have soap or shampoo. Machines often not working correctly. Classes always way too full. Deceptive membership tactics, if not outright lies. Good luck cancelling. Take your money elsewhere, and pay the extra $20 a month. There is a reason they are cheaper - because they are cheap.

The 24 Hour Fitness in Westminster, CA has taken 5 of the 11 TVs in the cardio area and turned them into 24 hour commercials. I would think twice before joining 24 Hour Fitness. Their only concern is their profit margin. My "lifetime" membership was more than doubled this year. Don't get me started on the employees being afraid to tell members to quit dropping the weights. Some of these people even let the cable weight machines slam. Check out Crunch in Huntington Beach. It's clean!

My husband and I have called their corporate and local gym a total of eleven times now to cancel his gym membership, each time we were either told there was some reason we could not cancel and this time, we had to "go there in person", or that the membership had been cancelled. The first two are flat out lies, and we called them on it, but they would not bend, and would not cancel our membership. As for saying our membership had been cancelled, which was what happened most of the time, we were charged every month after that, and we would continue to call, but they "had no record that we had tried to cancel our membership, and therefore could not or would not refund our money" - but not to worry, because our membership was cancelled this time - only it never was.

In 2007, I enrolled with 24 Hour Fitness in under the advertised "LIFETIME" membership that required me to pay upfront about $599 including membership enrollment fees with the guarantee that all consecutive years I remain a member of 24 Hour Fitness will ensure me a $29/year rate; no limitation. When I received the invoice renew my membership from an email reminder sent to me, my membership payment went up to $79 and also included language which reads only that "we are constantly reinvesting in our clubs, services and team of professionals... In order to do this, it has become necessary to increase your annual renewal amount effective on the due date below." No exact details are provided.

I paid several hundred dollars in 2009 for a 24 Hour Fitness lifetime membership at $99.99 per year. I was just informed (May 2016) that 24 Hour Fitness was going to breach that contract and raise my membership dues. I have requested a copy of the contract I signed, not doubt written cleverly to protect 24 Hour. A lifetime membership rate is a lifetime membership rate... period. There needs to be a class action lawsuit against 24 Hour Fitness to force them to honor their contract.

In 2007 or 2008 (I am searching for my contract) I signed up for a 3 year membership with 24 Hour Fitness for over $600.00 for me, my wife and my son. Contract stated that after 3 years I was locked for "lifetime" to pay only $29 per person every year. This year, 2016, I received a letter informing me that I was not to pay $79.00 per person and if I did not, my membership would be cancelled. I, too, would like to request that 24 Hour Fitness either stands and honor their agreement. I am very much in favor of filing a class action lawsuit against 24 Hour Fitness for this breach of contract.

My experience at this club was the absolute worst! The Kids' Club was a major upset. I will NEVER bring my son here ever again. The employee name Eunis is so rude and disrespectful. She talked to me very unprofessionally even in front of one of the managers name Joshua. She told me to wait outside in a rude manner. She told me I couldn't check my own child out because I didn't check him in! Like!!! Who else checked him in besides me!! She was very rude and condescending. I left a message for the main manager Jeff but guess what, I've never received a call back till this day! Obviously, letting their employees talk to paying customers like they're crazy is ok at this location! Please be aware of EUNIS and her terrible attitude, loud talking and lack customer service. Thanks for nothing Jeff!

After 27 years as a member I was 2 months late on my renewal (I had a baby at 40) and I was cancelled. After healing from childbirth I attempted to renew my 27-year membership and was told I could not. There was "nothing that could've done". Really? No notification. Nothing. They said, and I quote "legally they don't have to notify people of this strict cancellation rule or that they are about to cancel". So basically they want to resign you - obviously at a higher rate. Terrible customer service practice. I used to hire personal trainers and everything... And after 27 years there is nothing they can do for me but offer me a new contract at a higher rate? Very disappointing after almost 3 decades of loyalty.

My whole family loved 24 Hour Fitness. I first got my membership in 2007 for $699.99 with the guarantee of lifetime renewal rate of $29.99. Then my mom got hers in 2008 for $599.99 with lifetime renewal rate of $99.99. In 2009, my brother and sister got theirs for $599.99 with the lifetime renewal rate of $79.99. In 2015, guess what? Rates tripled with no notifications. The agreement was not honored. When confronted, 24 Hour Fitness claimed that it was the consumers' responsibilities to keep track of the increased rates. 24 Hour Fitness refused to honor my family's agreement and apparent many other people. This is unethical and greedy of 24 Hour Fitness. If you're one of the victims, look up change (dot) org and petition to fight against this because you're not the only victim and 24 Hour Fitness fitness cannot get away with this.

The same complaint as many others here! When I initially signed up in 2007, I was told by the Salesperson that I would have a lifetime membership of $49/yearly, after paying a large sum upfront. Imagine my surprise when I open my dues notice and see that my membership has just about tripled! No heads up letter or email, just an invoice with triple the amount!

Like many others here I feel victim to the account freeze trick. When trying to cancel I was persuaded to freeze my account for 4 months. They, presumably, do this knowing you're not going to remember that your account has been freezed. Then, without notification, they start charging you at full membership again. I called and asked for the full refund and the customer service rep very rudely refused to refund the amount.

After being a member for over 20 yrs (even prior to being 24 hr) and having a grandfathered rate, I had to place my account on a temporary frozen status. When attempting to login and reactivate my account, I discovered my account had been cancelled without ANY communication - no call, mail, email, anything. I called in to speak with customer service, who was very rude and did not care to assist me with trying to resolve the issue. I was informed that "the company policy is that we cannot reactivate an account. We can only offer you a code to get a discount on a new membership."

I have been a member for many years. The equipment is ok, pool tiny and minimal for 3-4 people to do laps. Environment: Poor. Loud ALL THE TIME. I hate the volume of the place and have come to believe they keep volume and music very loud so as to drive anyone who is not 22 yrs old out the place. I find myself wearing ear plugs every time I go so as not to be annoyed by the 80 db noisy music. I would be happy to pick my own music on my own device. I have mentioned this more than once and have had absolutely no evidence of anyone giving a rats behind about that concern.

Beware of cancelling your membership. I called in June of 2015 to cancel my membership as my job relocated and it wasn't convenient to attend 24 Hour Fitness. I was convinced to put my account on a freeze for 6 months for $10 and was told after the 6 months they would stop charging me. Found out that they continued to charge my account for $32 a month after the 6 months and after being a customer for 20 years. I called about getting refunded the 5 months they have been charging me and after speaking with a manager he refused to help me out. Terrible customer service and even if this place was convenient, I would never go back. They lost a loyal customer.

I signed up for a "family" "lifetime" membership before 2006 - they built a new facility in town and had a big push to get customers to move over from LA Fitness... Large Up-front payment and $49/year per person - for life for the entire family! I should have known that the company was unethical when, in 2009, I went to get a card for my son when he turned 13 and they amended him to the "family" plan at $99/year.

Unethical Business Conduct and needs to be changed -- As many others here have complained about membership fee. I am also dealt with this issue. Purchased back in 2007 with 3 years initial package then $99 for lifetime. This month, it is no longer at $99 but $199. The things it annoyed me was I called customer service and she said nothing she can do but also said that if I don't paid $199 yearly then I will have to paid $49 a month and that would be more than $500 a year. Do I know that or she thinks I am not able to do a calculation? My point is not about how much I have to pay, my point is the way they conduct their business, very unethical and they should know that. Please go and sign up in change.org for this petition so we can fight back with this ethic!

Back in June of 2015 I let my coworker move in with me. Now I have a full gym at home including 70 lb powerblocks, weight bench, pull up bar, yoga mat, bands, and about 5 different workout DVDs. I usually worked out at home but since I was letting my coworker stay with me we decided to get gym memberships. My roommate was already a member of 24 so he persuaded me to sign up with 24. My friend had told me that I could try it out for a day because he had a membership but when I got there I found out they had no one day trial or a one day membership.

I was also offered the $49/year for the "rest of my life" promises from 24 Hour Fitness only to see it go up to $99 for this upcoming year. Who knows what will happen next year? Will it double again? I'm searching for other gyms, as I've spent LOTS of money training at 24 Hour Fitness, and when I just called their 866 line and talked to a customer rep named Joseph, he repeated verbatim what every operator said that it's in the contract that they can raise the rate. I will join class action lawsuit as there has to be tons of evidence that they marketed these "lifetime" memberships at the time. Dirty corporate BS that I thought was too good to be true.

I also signed up for the "lifetime" sport membership back in 2006. I payed $700 upfront for 3 years and was promised I would only pay $49 per year thereafter. However I did notice on the fine print that said they could increase the annual fee anytime they want. But this was definitely not what the salesperson said to me. It's been ten years and I know nothing lasts forever, but it still sucks when I received my invoice this year and saw that my membership had doubled. Makes me wonder if they're going to do this again in a few years. Anyways I logged into my account online to pay the membership and saw that there was TWO separate amounts due. One for $99 and another for $49 totaling $148! Now I was pissed off.

I signed up with the 24 Hour Fitness located on Del Avion in Laguna Niguel on a monthly basis with the ability to cancel or freeze my membership at any time for $29.97 a month. Couple month later without notice the fee went up to $34.97. I was paying every 20th of each month and all sudden I was charged on April 8th $39.97 within 18 days. At that time I called to cancel and I was informed that I have to pay $200 cancellation fee because the sales person had signed me up for a year even though I had made myself clear that I wanted a monthly membership. Not to mention that at that particular location the Jacuzzi had mold, the steam room was scalding hot, the showers were dirty and in general the cleanliness was poor.

I was a member of yours for over 10 years. I was told two years ago I would be put on auto pay. For some reason this year the auto pay did not work. I was never sent any kind of notice saying the auto pay was not functioning or that I now had a payment due. You got rid of my membership and would not allow me to pay my missed payment. You wanted to do a new contract with a new price which was a lot more than my original contract. I have called several times and spoken to many many people about this through my local Plantation gym as well as your corporate number.

I was told that my annual membership of $49.99 was going to be for lifetime after finishing paying the total amount of my contract. It has been like that for the last years annually. I paid 49.00, but now increased to 99.00. I am very unhappy.

I signed up for 24 Hour Fitness in May of 2007 for $900.00 dollars and was told I had a lifetime $49 annual contract. It has been $49 a year until now. I recently opened my renewal letter and found it is now $149.00 a year. I'm very interested in joining in a class action lawsuit against this unfair increase.

I do not even know where to begin in describing my experiences with 24 Hr Fitness and its billing practices or its horrid customer service. I have been a member of 24 Hr for years, and have watched as it raises the monthly fees and fails to notify me PRIOR to doing so. Also, today we found out that Personal Trainer packages, which are pre-paid, expire without any notice. Now telling a long-time customer that their paid for sessions stop being valid after a certain date is sort of like telling someone that their paid for gift card expired, extremely shady, especially since that "use by" date is arbitrary and doesn't make sense for the number of sessions in the package (and doesn't account for trainer's missing their sessions and other session cancellation reasons.)

I paid almost $900 in 2003 for first 3 years with the guaranty for life $99 a year after. I have been paying my annual fee yearly when I receive the bill although I do not use the club. I have not received any mail from them so I called and found that they terminated my membership due to lack of payment. I told them I would not take that chance for not paying $99 so perhaps they did not send me the bills. AJ who answered the call said that the corporate does have problem with mailing and it happened to some other members. I spoke to the supervisor and recorded our conversation. He clearly said "does not matter what the circumstance about the mail, the membership is terminated so sign up for a new one". Is this real? If 24 Hours fitness fail to send out bill to their members, is it my responsibility to "remember" the yearly payment???

I've been a member since May 2006. I paid upfront for three years around $620 with $49 annual renewal. I just received my renewal notice for May 2016 and my renewal has gone from $49/year to $99/year. That's double the amount I use to pay!!! I'm all for a class action lawsuit.

I signed up for 24 Hour Fitness in 2008 and was told I had a lifetime $49 annual contract. It has been $49 a year until now. I recently opened my renewal letter and found it is now $99.00 a year. I'm very interested in joining in a class action lawsuit against this unfair increase.

I have been a member at 24 Hour for 8 years. They recently hit me with a 51% increase on my annual fee. I had been told when I signed up that I would never see an increase on my annual dues. I asked for a copy of my contract after I was told about a clause in fine print. I was supplied with an altered contract that was unsigned by me with annual dues plugged into the spaces. I want 24 Hour to honor what I was told at the time of signing. My yearly dues will not go up.

I, like the rest of the customers who complained, am very frustrated with 24 Hour Fitness. After not receiving a statement or even an email notice that my dues were due my membership was cancelled... After being a member over ten years and paying my dues on time. Talk about poor business practices and poor customer relations! When I talked to the manager at my club and to the customer relations department at 24 hours, they gave me the same answer "There is nothing we can do about it". Really?

I have been a member of 24 Hour Fitness since February 2008. I signed up with a huge initial payment in advance for three years with the promise that I would only pay $49.00 a year for life. I went to pay my renewal for 2016 and I was asked to signed the black box for my credit card charge. No amount shown. Only to be signed. When he told me that I would get a paid receipt via email. I asked for receipt right then, so he printed my receipt. When I first saw the amount of $99.00 I said "This is not mine, because the amount is wrong". He then said that the renewal membership had increased to $99.00 and that they had sent me a letter in the mail.

First I received a letter stating they were going to double my membership dues when I "was" considered a lifetime member. They closed one of the gyms I attended to open a new one and promised all attending members would be grandfathered into the new location. Once they closed that particular gym they changed their promise to "oh that was just a rumor." Then they "upgraded" the rest of the gyms in my area to super sport but DID NOT upgrade the equipment or the services in the gym. The only thing they upgraded was the COST. Today I discover that they are cutting down their kids' club hours which now makes it difficult to bring my child during the limited hours. This gym has become a JOKE! They are GREEDY & only care about RIPPING their members off. I will NEVER AGAIN refer my family & friends to this ** gym!

How does 24 Hour Fitness just terminate my membership of 10+ years in what's not even 21 DAYS as they say was in their RIDICULOUS "policy"?!? My membership was due on 10th of March so I was trying to pay on the 20th online, but it wouldn't let me saying there is no account/user or wrong password/username. I called customer service and the same thing happened no account under the phone number.

In 2008 I signed up for a 3 year membership with 24 Hour Fitness for $999 and was told that if I paid my dues on time that after the 3 years I would be locked into a lifetime membership for $75 plus tax annually. After the 3 years were up, if I continued to pay my annual dues of $75 plus tax I would be grandfathered into that price for the rest of my life. Many other people received the same verbal agreement for various prices from $29.99 annually to $99.99 annually. Now, we have all received a $120 increase in our annual dues that were guaranteed to be locked in at a certain rate. I would like to request that 24 Hour Fitness either stands by their agreement to grandfather us into a certain rate for our annual memberships or if they refuse then use the support of all of you to start a class action lawsuit against 24 Hour Fitness for this unjustified price increase. I would like to be part of a class action lawsuit.

Amazed at the other reviews and how bad 24 Hour Fitness' business ethic really is. 24 Hour Fitness accepted my prepaid membership dues and then 6 months later wrongfully terminated my membership for not paying said dues. I joined in 2005 with a contract that guaranteed a $49 annual renewal amount. The membership was paid for 3 years. In 2008 the membership dues were paid again. This was the start of the most awful business experience I've had. For the next 6 months, the 24 Hour staff harassed me every single time I went to the gym. I was told that I had not paid my dues. I called 24 Hour Fitness corporate office to try to get this rectified. I was told that it would be corrected each time. I, also, talked with accounting who said that they did receive my payment. I carried my bank statement with me every time I went to the gym in order to prove that I did pay. I still have my receipt.

I was very surprised to learn upon my renewal date that my "lifetime" promised membership on $99 dollars a year had been increased to $199, without previous notification or justification for the breach of contract. The premises are old and in need of repairs but the quality is lacking. The promised amenities are just not delivered. The facility is dirty, the pool is out of order frequently.

I am disgusted with the lack of appreciation to a longtime member. New manager at Chimney Rock/Westheimer location (PIA) almost cut my locker, removed my items. I have had special terms for my usage of locker space due to several physical issues that prevent me from carrying heavy bags, etc. Without this locker usage, I can not attend the gym. I have been a member in excellent standing for about 7 years! I had to practically fight over the phone with Pia to wait until I could get to the gym after work. "Machine Management" at 24 Hour Fitness has lost yet another member. This time it isn't due to your filthy gym conditions or forever broken equipment but due to your lack of personal, customer service to its loyal members. What a pathetic organization.

I was a member of Gold's Gym in Dallas, Tx for years and recently moved to Fort Worth where there is no Gold's so I joined 24 Hour Fitness in Fort Worth which has 2 locations. Both have benches bolted to the floor with little space in between. One has new equipment, but the benches are above standard height and the leg press was too short. The weight room is disorganized and does not flow. All of the equipment is not what I am used to and the free weight room is such that you have no space and people are in each others way. The other gym has a hodgepodge of old equipment and is absolutely filthy. I am in a one year contract that I can't get out of. I joined another gym which is $10 cheaper month and has the equipment I need. I am taking classes at 24 to get something out of it. Extremely disappointed in 24 Hour Fitness.

As with many people who are extremely pissed off at 24 Hour Fitness scam on "Lifetime Membership". We bought a package over 10 years ago with an initial upfront price of $500 for three years membership. It also states that our renewal fee will be $99/yr for a lifetime membership. Today, I got a new bill from them saying they will increase my membership to $200/yr. WTF!! Your gyms are dirty and the equipment are broken all the time. Yet, you want to increase the membership fee. Is there a lawyer who wanted to take on a class action suit?

24 Hour Fitness bought my membership from Bally Total Fitness on 4/01/2014. 24 Hour Fitness try to charge me $24.99 a month. I knew it was wrong so I call the main office for 24 Hour Fitness and inform and told them that the charge were wrong. They check my contract and said that was correct so they change my monthly due to $9.99 and said they would honor 24 Hour Fitness. Now it's 4/01/2016 and said I would have to pay $24.99. No letter or email was sent to inform of this, my credit card notify of the change. The manager of the club I go to said each year they can charge a $1.00 or 10 percent. So how do they charge $24.99? I had my membership with Bally since 10/99.

Signed up for 3 year contract with a recurring $69 dollar annual renewal. Was told this would never increase and this year it went up to $120/year. Like others, I'm interested in being a part of a class action lawsuit.

I signed up for 24 Hour Fitness in 2007 and was told I had a lifetime $49 annual contract - it has been $49 a year until now. I recently opened my renewal letter and found it is now $149.00 a year. It looks like one hundred dollars is a nice round number for loyal customers. So I called the corporate office and spoke to the first guy who answered who read a formed response delineating the new stuff they're doing to their gyms. I asked for a manager and again was told of the wonderful upgrades, but again she could not otherwise explain my increase. I told them the increase is arbitrary and now I have nothing to count on every year - because they can write me out by raising the rate however they see fit. I would like to be in any class action against this membership tyranny!

I joined in 2007 with 3 years of full membership followed by $49/year for life as promised by the 24 Hour salesperson. When I renewed my membership today, it went from $49 to $124! That's 250% increase. When I contacted customer service, Elizabeth, the rep, told me, the increase is due to new equipment and staffing cost. That's such a lie. Since various 24 Hour Fitness have different machines, I have worked out regularly at 6 different 24 hour fitness gym around where I live at least twice a month each. And I tried to visit every 24 hour fitness nearby when I am driving to a new area or taking a vacation. I have been to most of 24 hour fitness in California. I certainly don't see any equipment change in the last year or the year before. And I have seen a lot of staff changing over the years, more like leaving rather than advancing. This is a clear breach of contract. If there is a class action suit, please count me in.

I purchased a four year prepaid membership back in 2007 with the verbal promise of a lifetime membership fee of $49 a year guaranteed. I was told it would not increase. So this year's renewal my invoice jumped up to $99 and the rep states it's in my original contract that they can increase fees. The reps are ready with the exact section and reads it verbatim. I'm ready to jump on board as soon as the class action suit starts because I'm sure it's only a matter of time since there are multiple complaints over the same issue.

I went into my local Health Club today only to be told that my lifetime membership was terminated three weeks ago and that I am no longer a member. That I was cancelled due to non-payment and have absolutely zero recourse. I even spoke to manager that again reiterated that my terminated membership could not be reinstated nor equivalent membership pricing and benefits be offered to me.

Signed a contract with 24 Hour Fitness beginning on April 13th 2008. I paid $549 for myself and another $549 for my wife for 3 years. I was told by the manager at West Covina 24 Hour Fitness after the 3 years that the annual renewal would be guaranteed $49 a year for the remainder of the contract. Every year since 2011 my wife and I paid $49. That's why we were shocked to find out that 24 Hours fitness had decided to change the dues to $99. Unfair and unbelievable. I spoke to their Member Services, the West Covina Branch's supervisor and was told that the company is doing this for all members after 2006.

Like all other posts, 24 hour fitness sold me a membership with promises of a $29.00 renewal fee for as long as I pay the annual due. This screams class action.

I have been held victim to 24 hour lies as many others on this online community. I signed a lifetime agreement and I paid close $700 for the first 3 years and I negotiated my rate all the way down to $99 a year for life. Yet when my contract was time to renew it jumped all the up to $174 an increase of 0.56% increase. This is well beyond 5% of MPM limit. Nevertheless, I have every intention in fighting this as it is NOT right. GLORY be to our LORD to make a way for us. Oh yeah when I called customer service or talk to management at the gyms I mostly attended they both told me that everybody's rate went up. I told them that is not correct as I spoke to other friends, co-workers and even my wife that had separate membership and their rate did not go up.

Bill for 2016 with 90% increase! Joined 24 Hr in 1996, Los Angeles CA. Paid advance 2 yrs then promised lifetime $60/yr. I have the '96 contract, no mention any increase of fees as promised by salesman. YET, 2010: Fallbrook, CA location (went to a few yrs) - returned to locker & all my items stolen/taken from padlocked locker! (Lock, gym bag, member card, keys, clothes... ) Had to AAA to unlock car, etc. Club couldn't do anything at the time but said to call corp, which I did. (I needed a replacement card to go to gym!)

Like the previous reviews, my annual fee increased a whopping 300%! From $49 to $149! Also, I was told at the club that there's no longer any grace period for late payment. They will cancel your membership if you do not pay your fees by the due date. 24 Hour Fitness is trying to get rid of all of us long term loyal members. I'm in for class action suit if there is one.

In today's world with unethical business practices in the pursuit of making as much money as possible at the expense of the populace 24 Hour Fitness is ranking supreme. I have been a member of 24 Hour for over 12 years. I signed up with a pay a huge initial payment, and then pay 100 dollars a year for life. Well they changed that one me some years back and it went to 199 a year, and I did not complain. Now they have canceled my membership after paying them half of my membership, and having to leave the country for an emergency. Upon returning in a few weeks they would not accept the other half of my money, kept my 1st half of my money and told me they do not sell that membership any more and refused to give back to me.

I joined 24 Hour Fitness on a month-to-month "commitment" membership. After using several area locations for a couple of months, I found each to be filthy and decided to cancel. I went into one gym to cancel and the front desk clerk told me that I couldn't and had to call their 866 number the next day. I called and the operator told me that I had to pay a "fee" to cancel my month-to-month membership. I would warn anyone to stay far away from this deceptive company. All month-to-month memberships to gyms in this state are cancelable with no fees, no matter what this company says. I contacted a local consumer group who got them to cancel with no fee.

I was verbally reassured I would have a lifetime membership amount of $49 when I joined in 2007 after paying a large amount upfront. Now received a letter that my annual due would be raised from $49 to $99. Unfair and should be illegal. I'm very interested in joining in a class action lawsuit against this ridiculous and greedy bait and switch practice.

Managers and supervisors need to know what is discrimination against the member? Since I was not good at English and back to my culture not to respond if I didn't understand what the manager or staffs told me. I only came 2500 SW Barton Street, Seattle, WA 98126 for workout and join with my other friends who can speak my language. He did not respect me for couple times and I didn't talk back to him or staffs because I can't but my children are too busy so I didn't want to bother them for coming there to talk for me.

24 Hour Fitness is scamming loyal customers of their "lifetime" contracts. Paying 3 years up in advance to lock in a guaranteed rate.. for them to change this after 10 years.. Seems like they scammed a whole lot of people with this same "lifetime" contract. Not a good move, 24. I'll likely be paying up until the time where we see fit, then switch over to a gym who offers better services and does not scam customers.

They deactivated my account when it became past due. They did not bill me via mail, email or phone. When I called corporate they told me that they do not send bills and if they do, then it's just a courtesy. My dues are due only once a year. How the heck am I supposed to know it is due if they do not send notice?! Seems they are running a scam in order to make members that joined years ago with lower rates, to pay higher rates. If a class action becomes active, please count me in.

I signed with 24 back in 2000s by paying a large prepaid fee of $450 for the first year then was promised $49/year for life after that. Now, I have gotten a letter saying that they are going to increase my rate to $99/year for no reason.

Same as everyone else. Paid $649 for first 3 years, then $49 per year thereafter. Been good since 2008, now $49 to $99 for a 100% increase. Like everyone else on this forum, I'm disgusted by the bait and switch technique. I will be IN on the Class Action lawsuit if there is one.

I joined 24 Hour Fitness back in 2008. I signed a contract that required a large amount paid up front, (almost $500), for 3 years. I was VERBALLY TOLD that I would only pay $29.00 per year after the 3 years, and that amount could only be raised 3% per year. This year my yearly fee was raised from $29.00 to $79.00! That's a huge increase! So I pulled out my old contract and read the fine print on the back which states that the 3% increase only applies to month by month memberships. It states that the annual dues can be increased every year. I was LIED to by the salesperson at the time. Yes, 24 Hour Fitness has done some remodeling and some new equipment has been added to the gyms in my area (which I heard they rarely do), (usually once every 10 years). Also, the gyms in my area, and in other states I've visited, usually have some poorly maintained equipment if the gym is over 5 years old.

I purchased a membership deal that 24 Hour Fitness promised was a lifetime contract. I paid for 3 years in advance and the deal was that my annual renewal fee would only be $49 for my LIFETIME. That's the only reason I spent the huge amount upfront. I received a notice that my membership rates had been increased by 100% to $99 a year. I'm sure that's just the beginning.

So in 2009 signed up with 24 Hour Fitness in Pleasanton for the deal they had for signing up with them for 699.99 for 3 years and then $99 for lifetime afterwards. Well they lied to all of us. According to majority of people on here, the company lied to get sales during that time and are sending new contracts trying to trick old customers in thinking that their policy allows them to change their rates at any time. That is a complete lie. If anything this company needs to either put the old customers back on the old rate, or refund us our 699.99 when we signed up with 24 hour fitness to get that deal! If anyone knows or is creating a class action lawsuit against them, please let us all know. #24hourfitness

I purchased a contract with 24 Hour Fitness in 2006 in Las Vegas, NV where I paid 3 years upfront and then my rates would not go up for life as long as I kept my account active which I did. However this year they raised it by about 60%, $99/year. I'll call 24 Fitness today to request a copy of my contract and ask them to reinstate the $49/year annual lifetime membership. Would like to be a part of a Class Action Lawsuit if one becomes available.

in 2009 I purchased 2 lifetime memberships for my sons. These required a large down payment and were supposed to keep annual dues at a set cost. This year (2016) annual dues almost doubled. Talked to corporate and they said management decided to increase these dues on all contracts that went back to approx. 2007. Though the agreement doesn't actually say "lifetime" she agreed it was a promotion but the contract itself does say they have the right to increase dues anytime.

Received new statement, my annual membership fee increased from $49 to $124. As I remembered when I signed up, I was told that the maximum membership fee increase would be <6% annually. I'm sure I was not the only one upset here.

Like many others in this thread, we got a notice recently from 24 Hour Fitness that our annual membership fees were going from $49-$99. My wife had been a member since the early 90s, and they had "add a spouse" type program in 2007. I paid $355.81, to cover myself as the add-on member for three years, then we were told it would be $49 a year indefinitely. (My wife and I vividly remember that was the agreement we were told by the sales staff, and that my $49 rate would not increase, ever!)