24 Hour Fitness Reviews

Upon updating my cc information I click on club visits. I was shocked to see I was at a club I haven't been. That meant someone had looked me up. It hard to believe because no one knows how I purposely misspelled my name to avoid stalkers. Someone in the LAX club gave my club visits to a member. This is the second time this happens. First time was a nightmare and I'm still not over it. Now it starts again. I have to look over my shoulder. I'm scared. I reported the issue a month ago and I haven't got any responses from them.

Been a customer for 17 years. When I upgraded to "sport" in 2007 I was not told that an additional clause was added (section 3a) that allows them to increase rates. Had I kept my 1999 membership they weren't able to increase rates. I was told numerous times if I paid them a huge amount IN ADVANCE I was going to be "set for life" -- complete lies they used to get your money. And now they want more? Who's to say they won't increase AGAIN next year? Ridiculous! LA Fitness said they will honor the rates, in writing.

Same story here: Signed up in 2007 when 24 Hour took on Bally Fitness. They were desperate and offered something they never had any intention of honoring. Pay three years in advance and pay $49 a year thereafter for life. THIS IS A FACT THAT THEY SOLICITED MEMBERS AT THE GYM WITH THE VERBAL PROMISE and we who thought we could trust them did not think we needed to play attorney and read to see if they were lying. I got my notice bumped up to $149 a year. OK as far as I know a corporation and its employees are not empowered to willfully lie to deceive and steal your hard-earned money. So all I read here is the same complaints. How do we file a class action lawsuit?

Like a lot of people on here, my dues are going from $49 to $99. February 2007 I paid around $700 for 3 years of membership, 5 personal trainer session, and some goodies. After the 3 years the dues were to be $49 for life. My wife signed up years ago in August for the same deal. I have seen my statement for $99 and in August I assume she will be getting the same increase. If we don't stop it here what will be the next increase? $49 was supposed to be for life. I would of never spent over a grand if I knew 24 Hour Fitness would pull this stunt.

I was promised when I upgraded to the super sport level, my membership wouldn't go up anymore and it was 39.99 for the first year then it would be 29.99 after that but however, recently I got an email saying that they are going to be charging me a 1.50 more which it would make it to 31.49. For the meantime they said they would only charge me 20.99 for 3 months but still the point is that weren't even going to charge me at all. So I am really pissed off that they're charging me the extra charges when originally said wouldn't do it. I been a member since 2004 and a loyal customer also. I very unhappy how they decided to do this to me out of the clear blue sky.

I would like to sign up for a class action against 24 Hour Fitness. I too signed up back in 2007 with an initial fee of $400 and was promised to have an annual fee of $49 after 3 years from my activation date. Now when I went to pay my annual fee at one of the sites, the rep told me that my fee went up to $99. That's a 100% increase! He told me that I can call corporate to get my fee back to $49. When I called, however, I became extremely upset to find that the rep was blaming me for my negligence for not receiving the notices. How can I know? I never receive one! I've been a loyal customer for the last 8 years. It is unethical and should be illegal for this corrupted corporation to increase prices without adequate notification.

Been having the same issue as everyone else. With signing up paying over 700 for three years and being told we will pay a set rate for life. Then they raised that rate over 200%... I called their legal department today her name is Kasey **... She was floored by it. If we keep the pressure on them it will ensure they have to honor their contract.

Add me to class action lawsuit - Paid around $800 for initial 4 years for $29 annual renewal. They all say the fixed lifetime rate and increased it. Mine increased to $79 like most others. Please add me.

used the jacuzzi and pool without taking a shower. I did mentioned it to the front desk employees, while some of them laughed and found it very funny. Only one person seemed to understand the lack of hygiene. During the time of observation I observed one female entering the sauna fully clothed in workout clothing and shoes, another with workout cloth and hoodie... The sauna area was filthy and to me that's not a situation I like to find when I am trying to stay healthy.

I paid a premium for a 24 Hour Fitness membership back in March of 2004. (Paid 3 yrs upfront in exchange for a low yearly membership thereafter) The contract states that the membership may increase between 3%-5% per year. Even if they raised my membership 5% per year, that would only be a maximum of 60% total. A 200% increase in one year seems VERY illegal to me. I would like to join a class action lawsuit against 24 Hour Fitness. Please contact me if you know who to contact about this. I don't mind increases, but, 200% in one year is CRAZY!!!

I signed a contract with 24 Hour Fitness. According to the sales rep it was a lifetime. I paid upfront for 3 years and was told that I would pay a set fee each year. This year they sent me a letter stating my fee went up $57. They told me that they can raise the price as they want after a year. This makes me very upset because it's not what the salesperson told me. I see others are having the same problem and 24 Hours is not going to help us.

I have a 24 Hour membership in which I just received a letter stating my annual membership went up by 150% from $120 - $299 a year. This was type of increase is not part of the original contract. I have dealt with their corporate office before trying to do a transfer and it was pure agony to get through to them. This is the absolute worst way to treat a member. How about if we do group lawsuit? What can this website do to assist?

In 2008, 24 Hour Fitness signed me in for a lifetime membership at a yearly rate of $49.00 after paying a lump sum of down payment (I do not currently remember the amount I paid at that time). I vividly remember that the 24 Hour Fitness staff who sold me this offer at that time had verbally informed me that this offer was a lifetime membership. I have been promptly paying the yearly rate of $49.00 from 2008 to 2015 (for the last 7 years). However, now (2016), 24 Hour Fitness increased my yearly rate to $120.00 (an increase of 145%) and forced me to pay this amount and if I do not pay right away, they treated me to cancel my membership on the spot.

I purchased a contract with 24 Hour Fitness in 2007 where I paid 3 years upfront and then my rates would not go up for life as long as I kept my account active which I did. However this year the raised it by about 60%. I spoke with the gym where I signed up for a copy of my signed contract. They said they don't keep them and gave me a corporate number to call. I called them and they denied me having any such contract and that they could raise my rates the first year after the three years but they didn't until now. I remember very clearly it was for life.

Signed up for 24 Hour Fitness membership 10 years ago under a deal where I pay for 3 years up front and then have a lifetime yearly fee of $49. Salesperson was very specific about that. My bad for not reading the fine print of the contract. Today I got an invoice for $99. Not only was there not supposed to be any increase... but the increase is more than 100%. Called customer service and was basically brushed off (they told me they would sent me a copy of my contract where it says that membership fees can increase at their discretion). When I asked if I can get the address to send a complaint letter to... was told there is no address!? Very disappointing. Would never recommend 24 Hour Fitness to anyone.

I have been a loyal customer for 2 years and wanted to set-up automatic bill-pay using my checking account versus my debit card. After 6 months and four 4 attempts the billing department could not successfully set up this service for me. I confirmed with my bank that 24 HourFitness never tried to bill my checking account. But 24 HourFitness claimed that when they tried to bill my checking account the payment was denied due to insufficient funds. Possibly this was a ploy to charge me late fees. I asked to pay a year in advance. I was quoted $629.99 as opposed to $504.36 if I continued to pay monthly for a year. I wish I had read the feedback from previous posts. I am cancelling my membership today because there is a clear pattern of poor business practices and illegal billing.

Signed up for a membership in 1990, lifetime family membership in California. I continued to pay my dues each and every month regardless if I went or not. I moved to AZ Sept. 2014 and notified them of the move, went to their Gilbert facility. 24 Hour Fitness sold out to LA Fitness here in AZ and did not notify me. I try to go back to the gym after being on medical and found out that I cannot go so I called 24 Hour Fitness. Was told by the representative that my membership should have been transferred. Went into LA Fitness and was told that was not true. I was told that since my membership was bought in California that I was not eligible for the AZ transfer even though I had notified them that I live in Arizona. This transfer was 5 months ago while I was on medical, they continued to take the payments out of my account, not notifying me of the sell to LA Fitness and now they will not let me go to LA Fitness.

Signed up for a membership in 2008. Cancelled it soon after not thinking they may be dishonest. I didn't bother checking. Mind you this was 7 plus years ago. Today I opened my bank statement and there was a 44 dollar charge from them. Went straight there. Even the gym management was shocked. They found one account of my name and a second one with a gross misspelling of my name. We had to run my debit card number to even find it. So I called their 800 number. The guy was smug and told me it was my fault. Says it happens all the time people pay for the gym 20 years and never go. Now I'm mad so I had bank statements printed. Ordered a copy of my so called original contract. And turn it into my bank as fraud. Hope something will come of it. Has anyone else dealt with this?

Gouging Annual Rates! Was promised lifetime of set annual rate! I paid about $650 in 2008 for my first 3 years of a lifetime membership (as described by rep). The annual rate was to be $99/year and not go up! I want to be included in any class action lawsuit for sure! This is unfair and illegal!

I am a longstanding member of their Santa Monica club. I originally joined in 1990 and have remained a member throughout the ownership changes. Last year I noticed that I had not received a renewal notice. I called the club and was told that nobody at the club had access to my account information and that there was no way to determine if my account was paid. I didn't have time to investigate and waited to receive some kind of cancellation notice but because I never heard from them, I assumed I was up to date.

They raised the fee and then cancelled me saying they sent me a bill but they didn't. I complained and to no avail. They were adamant and I got taken. I am as I see a part of the corporate plan to get rid of a contractual agreement. I think a class action suit could address our claims and it could be proven that they are carefully orchestrating these tactics. Now they are telling Costco buyers that their cards are up all the same purchase date. Feb 3. So if you fail to pay they collect your 2 years' costs. But in the case where it is the other way around. I love working out at the gym but I think the way the memberships are one sided needs to be addressed. I am amazed as I thought it was not so widespread.

I signed a contract with 24hr Fitness back in 2003. The deal was for $600. I get a 3 year membership, they added a 4th year as an incentive, and after the 4 years my annual renewal fee would be $24 a year. Along with the deal was also some other perks, $10 a month would allow me to bring a guest with me when I worked out, training sessions, etc. I always made sure I paid my bill so as not to break contract and lose my membership.

I bought a fixed annual renewal rate membership 8 years ago. I paid an initial premium for this locked in rate. I was told my annual renewal rate would be locked at $199.99 per year, and it has been that way until this year, when they raised my "locked" renewal rate to $299.99 per year. I'm looking for my original contract to see if there is the same fine print statement other people have reported that says they are allowed to raise the annual renewal by $100 per year. When I purchased this membership, this fine-print was never discussed with me. I was told this was a lifelong fixed renewal rate, which is why I paid a premium for the initial 2 years. This is about as corrupt and dishonest as it can get.

In 2004, I signed an IBM sponsored fitness agreement with 24 Hour Fitness guaranteeing a lifetime rate of $99 annually for a full access membership. The rate was also guaranteed to be independent of IBM employment. This price has been honored until this year when it drastically raised the annual price by over 100% to $215. When I asked about their contract, the response was 24 Hour Fitness reserved the right not to honor my contract. At best, 24 Hour Fitness is being deceptive in its business practices; at worst... TBD.

Had purchased membership with a paid $700 fee upfront for the first three years and then a revolving lifetime membership fee of $49.00. Today I got a letter stating they were increasing annual fees per their goal of maintaining their gyms. Someone please get a class action against them.

My wife joined by prepaying for 3 years up front and then it is supposed to be 99$ a year for renewals. Just got her renewal and they increased it 50% to 149$. The customer service said to cover the costs of upgrading the facilities. What a joke! Said it was the new owners/board members right to exercise fee increases so they did. Now they are reclassifying existing gyms as super sports when they were just sports before. Also said that contracts signed in 2006 and after will get fee increases. Glad I signed up in 2004. Only go as convenient but would not be our first choice. If you can find another gym, as these new owners are greedy.

Back from a month long trip overseas. Went back to gym today. I've been a member for over 15 years. Could not check in, I was out of the system. In all fairness I had a sweet deal of $20 a year since 09. They told me l missed a payment in early December, said they mailed a notice on December 2nd, never seen it. We called this morning, no point to argue, I agreed to a new contract at $30 a month...but I am having second thoughts, after reading all these negatives reviews. I fully understand that a $20 a year is not important to them, but a deal is a deal! My wife got a deal through Costco. They told me that as a former member, I could not get the same deal! The way I see it, they are CROOKS!

I have signed an agreement with 24 Hour Fitness for the membership fee $49.99/year after I paid the first year almost $700. They keep their agreement for couple years and now they raise the price up triple time which is $150/per year and include tax it would be $161.29/year. I called them to ask why they raise the cost that much. They said with that price it would be cheaper than other fitness companies offer. Therefore, they would increase the price to whatever amount they think it is right for them. I think they trick their customer by offering a low cost of membership after paying a big amount of money upfront. However, it's only true for few years and then the membership price would be shoot up. I give them 1 star by not honoring their words. If there is a negative star, I would give it to them.

I signed with 24 back in 2007 by paying a large prepaid fee of $450 for the first year then was promised $49/year for life after that. Since then, I have upgrade to super sport and have been paying $120/year. Now, I have gotten a letter saying that they are going to increase my rate to $230/year for no reason. They say to help pay to make the gym better, but let's be honest, 24 isn't the nicest, well kept gym. This is ridiculous! A lot of people are saying they are willing to file against them. In the meantime, I would go to the Better Business Bureau (BBB) and start telling them what is going on with this company. We need to all band together and at least let the public know what is going on. They have an A+ rating on BBB and that's just BS! I have written a review and filed a complaint to them on BBB and they are waiting for a reply from 24. You guys should all do the same!

My friends and I purchased a lifetime membership 2004, paid about $560.00 which was 11 years ago. Every year I pay a renewal fee of 49.00 usually after receiving a bill. A few months ago I started wondering if I was paid up. I'm getting older and a little forgetful but usually I'm very responsible with my finances. I logged onto my 24hr account and it appeared that I paid it as it said "amt due 49. Payments/credits 49. Balance -0-." Then a month or so later for some reason I went back online, looked at that page and there is a + sign which when you click on it it says "11/17/15 Credits 49.00". I thought maybe I overpaid them, paid twice or the like. It says Membership cancelled. I was determined never to lose my lifetime membership at 24 Hour!!

Our family joined Family Fitness Center back in August of 1979 and paid a lump sum up front, then quarterly dues. At some point, 24 Hour Fitness took over their gyms and memberships. All was good until 2007 when we missed some bills in a row (they were going to my Mom's house). When I talked with Member Services, they said that due to a change in billing, our family membership which had always billed us in one lump sum for all 6 members, now would have to bill us separately and that I had to sign another contract and pay the past dues but that our agreement was the same. Unfortunately after almost 9 years, they have now decided to hit us with a 250% price increase and I have essentially been told by Member Services and the local 24 Hour Fitness center manager that I have to deal with it. That sucks!

I added a family membership to my account, which I was told I could cancel at any time if it didn't work. The representative didn't tell me that I would pay half of the yearly dues even after canceling. I canceled it a month after signing up, and they kept charging me for it -- full price, for another eight months and claimed they could not compensate for their error because they had also failed to send me a confirmation e-mail, another error on their part. Do not do business with them -- their policies and people cannot be trusted. From the other similar reviews, this looks like a company policy and not a one-off accident.

I've had my membership over 15 years ago. I always paid $5/mo, no renewal or annual fees. Last I paid was on 9/13/15 for $20 by 12/15. I couldn't access Acct. They cancelled my account w/out notice & told me to resign at $30 monthly. No thank you!

What Happened: I discovered that 24 Hour Fitness has been drafting membership fees from bank card for over two years without my permission. I requested a "Membership Cancellation" from the sales agent whom I signed up with in 2014 within 2 days of signing up, and HE NEVER CANCELLED IT. I do not know why I didn't notice this earlier, but I guess I'm an idiot for assuming the company would do what it said it would do. I called customer service and they do not have any notes on my account, ever. How can I protect my case when they don't keep notes. They should advertise, "Keep a track of your actions with our employees because you can't trust them." Now, I have to go the lawsuit way to reclaim about $1000 worth of illegal transactions.

I was promised 99.00$ a year for life if I paid huge startup fee of around 600.00$. But now after 7 yrs they have raised my rates to around 160.00 yearly. I have tried to called them and they pretty much say tough **. REALLY BAD customer service. Hopefully there will be a lawsuit on them. This company is one of worst places to work with. The equipment is always broken.

I, as well as apparently MANY others, signed up with 24 Hour Fitness in 2008 under some type of promotional agreement that after paying a large upfront sum in 2008, the next three years would be at no cost and then all subsequent years forever would be at a fixed rate of $49.00. It appears that I'm not the only one who was misled and lied to, and I asked the people in their 'customer service' area how so many people could not be telling the truth for which they obviously had no answer. After talking several times with what appeared to be more of a 'phone bank' in the company's 'customer service' department, they said that nothing could be done or would be done, so basically it's tough luck.

For all of you out there with memberships at 24 Hour Fitness, beware. In 2008, 24 Hour Fitness (in Round Rock) ran a promotion that if you prepaid 2 years at typical rate, you would receive 3rd year free and then lock in a lifetime rate of $49 per year so long as you paid yearly fee on time. Now, 24 Hour Fitness is reneging on this agreement. My yearly rate has tripled this year. Many consumer protection websites are recording the complaints of angry 24 Hour Fitness clients with this same promotional fee structure.

My husband and I signed a contract back in 2008 for a locked in lifetime rate of 49.00 a year. We had prepaid a two-year membership at the full rate based on this contract/promise. Now they are no longer honoring this. Our rate has tripled. Needless to say we will no longer renew our contract.

24 hour fitness rate increase. More than doubled my price of membership over 50%. Something should be done!! Please keep me updated on any pending situations. This is ridiculous!!

Membership was cancelled last year about the same time, year end. We did walk in cancel at Daly City and calling in, I am being harassed, don't you think? Last week I got charged again for dues. Now I am calling in to cancel again. I was told I will get fraction of the amount refunded in 30 days. Imagine, you get charged instantly but refunded fraction of the charged amount and 30 days later. What kind of a scam doing business is that? Will this be the end of it?

We had signed a contract in 2008 for our son with a guarantee of $49 per year for life. After 8 years we are told that the fee is now double and can change anytime. I was told that they would send the contract and they sent a MODIFIED contract. This has to be illegal!

Unfortunately I joined this gym in the Bronx and the gym closed. I decided to cancel my 1-year commitment since the gym closed but was not able to do so since there are other gym within 1 hour from me. Obviously not convenient. It's a yearly commitment or 260 to cancel. What a shame. So here I am, 50 mins away from my home in the most disgusting gym I ever saw. I'm a woman and couldn't see myself working out with machines half broken, smelly and disgusting locker rooms. I'm not even talking about their nasty toilets and showers. My advice, spend a bit more and go to a better gym.

I entered the prepaid contract with 24 Hours Fitness on 02/04/2004 and have been a loyal customer paying my annual due on time. However, this year 2016, my membership was cancelled for "unknown" reason and the local club staff told me to repurchase my membership like new customer. What kind of business treat their customer like this? This company does not deserve any star at all.

We signed a Lifetime Membership contract with 24 Hr Fitness in Bedford TX in January 2010 for $483 per person with the understanding that our annual rate would not increase more than 3% per year. However, this year our rate increased over 200%, from $53/person to $161.29 /person. In talking with the corporate office, they pointed out the language in the contract that allows 24 Hr Fitness to raise rates as they deem appropriate. However, we were informed when we signed our contract, that our annual rate was guaranteed to not increase more than 3% a year. Based on the large number of similar complaints, I understand that we were not the only ones caught by this deceptive practice. Really shocked and disappointed with 24 Hrs Fitness Corporation's business practice.

In 2007 I signed up with my two children at 24 Hour Fitness. Was promised that if I paid $1500 upfront our dues would never go up. In December I received a renewal letter stating they were increasing dues. Called the corporate office and was told that 24 Hour was under new management and found a clause that allowed them to increase dues. They even agreed that they knew this was verbally promised at the time but had no control over what the sales people told the customers... I would never recommend that anyone join this gym and hope there is a class action lawsuit against them. What a joke.

I bought a prepaid membership in 2008 for $450 and the appeal was that I would pay 3 years of membership upfront and I will be locked in at $49 per year thereafter. For 7 years, the company has honored that agreement however I just received my invoice for 2016 and they have increased my "locked" in annual rate at 100%. This is now just one of many things this Company is doing poorly.

I have been a loyal 24 Hour Fitness member for many years. I was paying approx. $14.00 per month for a few years, then a few years ago a sales rep. asked me if I would be willing to pay a few hundred dollars upfront to receive a $69.00 per year lifetime membership with a guarantee that they would NEVER increase my annual fee. I took the bait. Today I received an invoice for a $119.00 annual renewal. When I called their billing department out of Spokane, WA., I spoke to a gal named Alexis who I could barely hear because of so much noise in the background. She said the rates will now be going up an additional 3-5% to guarantee a good membership experience. LOL. I just cancelled. Thank you 24 Fitness for the way you train your staff and the way you treat your prior loyal customers.

In 2006, purchased a lifetime membership package for 1000 down and 50 a year for life, any facility. Starting 2016, the annual fee is 100 a year.

I purchased a 3 year membership back in late 2006/early 2007 with the agreement that I would be locked into a $52.89/year lifetime membership yearly fee if I purchased 3 years that day. I received a bill in the mail this weekend showing an increase of 100%! I called customer service, spoke to a customer service rep named Amanda, that said there was a clause in the contract stating they could raise the yearly dues - which was NEVER mentioned to me at the time of purchase. I more than likely do not have the contract anymore since it has been almost 10 years since I purchased. I am planning on writing to corporate regarding this and would be interested in any information if a lawsuit is pending.

First I would like to say I bought the lifetime membership with a $29.00 renewal. They raised my membership to $104.00. The men's shower has peepholes into the women's shower. I informed management and the Plantation Florida Police Department.

I paid $700 for the 3-year lifetime membership with a promise of $49.00/yr for the rest of my life after the 3 years. My bill increased 100% to 99.00/yr. This is ridiculous. If there is a lawsuit I'd like to talk.

I bought a prepaid membership with my daughter for $1100 in 2007 with the understanding that we are locking in an annual renewal fee of $49 each. They are raising our yearly membership fee to $99 for 2016. We like to join in a class action lawsuit against dishonest business practice.

I belonged to Bally Total Fitness for 25 years. When 24 bought their Englewood, CO club. I called to see what I had to do to attend. I was told that I'd have to simply sign up... Like a brand new customer. I hung up incredulous. A year or so passed and I signed up for a trial at the club so I could exercise during the holiday season thinking that I would join 24. When I spoke to the manager at the Englewood club on the phone (she called me in response to my trial setup), she told me that, in fact, I could have and can still sign up for "all of the clubs" as I'd been a member of Bally's.

I bought a prepaid membership in 2000 (3 years) for $700 with $39/year renewal and had let it lapse and then bought it again in 2007 (3 years) for $700 with $49/year renewal. Both times, I was told for the lifetime of my membership it will only be the renewal amount on my contract if I don't let it lapse. I have paid it on time every year and this year I went online to pay and saw an increase from $49 to $149 + tax. I called customer service and was told they have the right to increase my rate at every renewal by however they deem necessary to keep up their facility up to date. The rep said there's nothing they can do and if I'd like to cancel she can handle it but cannot do anything else about my price. WOW! Really? If there's a class action suit, please include me in it!

I have been a member with 24 hour fitness for over a decade and they now want to increase my fees by 100%. This is completely ridiculous! They said it's to pay for increasing costs however on any given day more than a third of their equipment is out of service. I will be looking for a new gym for my entire family of 6.

I have a Lifetime fixed rate membership (All-Club Access) with this company. For over 10 years the annual fee has remained the same, until December 2015 when the membership was up of renewal. To my surprise, the membership fee was increased by 100%. My contract clearly states that it is a lifetime fee and not subject to change. This deceptive and fraudulent company took it upon themselves to increase the fee in violation of the agreement. The explanation received at the club level is that the company made a decision to increase all fixed fee agreements and that they have received dozens of complaints of the same issue. The useless "Membership Services" denies that it was done in violation of the contract terms, but they clearly did. I would steer clear of this deceptive and fraudulent organization if at all possible. They have no integrity whatsoever.

I paid an upfront fee in 2003 and was told I was locked into a lifetime rate of $20/year. Just informed that the price is increased to $130/year no warning and a betrayal of original contract. They wanted members badly when it was a new gym and are now turning backs on a great many, I see. It should be unlawful to increase for unspecified amount. This is dirty, sleight of hand. I've just been passed from corporate to club back to corporate.

I bought the lifetime membership with them was due to my jobs which were sometimes seasonal and different locations. This membership allowed me to go any club except the Ultra-Club located Costa Mesa, CA and I was even assured that I can use the gym in foreign countries. Then, I was told on October, 2015 that the Sport level clubs were converted to Super Sport, but since I have been going to that gym within past one year, that I am grandfathered to that particular Super Sport only. When I asked what if I am on the road for business trip, the attendant was giving me unfortunate smile. First, this prompted me to check all the other Sport level clubs to confirm if they have changed all the other Sport level gyms to Super-Sport.

I joined 24 Hour Fitness in Overland Park, Kansas in 2007. I paid about $700 down for a three-year commitment, and was told my yearly rate after that time would never be more than $50. I received a bill for my annual membership dues in October 2015 with a 200% plus increase. My annual dues went from $49 to $162. I had to wait on hold for 30 minutes to access customer service and all they could do was send me a copy of my contract. I disputed the rate increase with the Better Business Bureau, and conveniently, 24 Hour Fitness waited over a month to respond to my complaint. At this time, my membership had expired. In order to prevent termination I paid $50 prior to my expiration date since I a) wanted to show good faith, and b) to prevent my membership from being terminated.

Like others, I was shocked when I opened my mail today, and noticed that our dues had increased 100% with no advanced notice! I quickly got our contracts out. My husband was the first to sign up in 2004, his contract of the 5 paid memberships, is the only one that states "Guaranteed Annual Renewal Amount". We were told the other 4 memberships were also guaranteed renewal amounts. On the back of his contract, in very light tiny print, it states his price is guaranteed. On the other 4, there is no mention of "guaranteed renewal", and there is mention of price increases. My guess is that they got the first family member in, then promised the same to the rest of the family members, but switched contracts. All contracts were drawn up at the same location, by the same representative, within a couple of months of each other. SHAME ON YOU 24 HR FITNESS!!!

We have experienced the same lack of care, notice and same story as so many others. We have "lifetime" memberships with a yearly fee, were "grandfathered" into the new Super Sport tier due to attending the newly upgraded gym in Broomfield, CO. We are moving to the Washington, D.C. area and ALL the 24 Hour clubs are the Super Sport and was told by Matt at the the Falls Church, VA club that the best thing to do is to let our current membership lapse and re-sign once we make our move.

I bought a Lifetime Membership with '24 Hour Fitness' Club 313 - NASA (Webster, Texas), Jan 5, 2008 for $649 with $31 per year annual membership fee (as agreed, this fee started in Jan 2011). I still have the payment receipt ** and my contract, I paid $200 down and $449 Feb 2008. I live in Pearland Texas (approximately 20 miles away). I've always used the '24 Hour Fitness' in Pearland, (it changed its name a few years ago to Shaq 24 hour Fitness) 10011 Broadway, Pearland Tx. 77584. My payments have always been $31 per year. Dec 2015, I received a letter of increasing annual membership to Membership $139.64. I don't need to use their trainers or any other health promotions; I've been working out since the later 70s, 80s, 90 (6AM High Impact aerobics; weights for toning). I will not renew, this is a breach of contract. I want to also be included in any Class Action Lawsuit.

24 Hour Fitness representatives are cunning with their presentations of contracts! I call it trickery laced with 24-hour scams! Beware! They have an agreement called "Commitment Membership" that locks you into a full year agreement although payments are deducted monthly. If you want to cancel, they tell you a separate fee is due before you can cancel and that they need your credit card number again. I asked, "Why can't it be deducted because a card is on file?" My thought is that this is a way for them to illegally squeeze more money from your pocket and they want you to give them permission to do so!!! Customer service at their Membership headquarters is horrible!!! I will NEVER use 24 Hour Fitness again! I don't like dishonest corporations!

This company is one of the worst in America. The new management came in and forced all who had gotten a good deal on membership rates for a long time to quit or triple their rate. These people will lie to you. Don't believe anything they say unless it is written and signed in blood. They are not your friends. I would suggest any other gym on the planet. STAY AWAY!

When I joined 24 hour Fitness in Portland Oregon Pearl district, I paid an upfront fee and was told verbally that annual fee will not increase for the remaining of my membership. This year this membership due increased 100% from $49 to $99. I know I am not the only one in this situation. When I went in to talk with the membership folks, they said they heard from many others in my situation and they cannot do anything at that club and gave me a 800 number to call. Customer service agent Pam was not very helpful as she did not have the authority to change the dues and gave me a PO Box address to write a complaint with the corporate offices. I would like 24 hour Fitness to honor their commitment to not changing the annual fees lifetime as we were verbally told.

I paid $550 for a 3 year membership with a lifetime guarantee of $49/year after the first three years were up. Now I have a bill in the mail for over 100% increase of $99/year. When I called, the customer service lady was very rude and kept pushing me to pay the $99 right then and there. I refused and asked for a manager, to which she replied "there are no managers available." When I asked for her name, all she would give is her first name and said she wasn't allowed to give her last name.

I was sold a "lifetime" annual membership of $600 down covering the first 36 months and $49 per month thereafter which included: All Fit-lite, Express Clubs, Active Clubs and Sports Clubs gyms. In early October 2015, I was denied access to the "new" Sports Club gym (included in my membership) located in Moreno Valley without agreeing to a $20 monthly upgrade fee since I was given the supposedly wrong membership in 2006, which should have only included membership to the Active Club locations. I've gone to other 24 Hour Fitness Sports CIubs in the past without any problems, but since the Active Club I was currently working out at was closing as of October 31, 2015, I decided to ride it out after being told by a customer service rep at the check-in counter that my membership would automatically transfer over "as is" to the new gym. I even got a letter in the mail from 24 Hour Fitness stating such.

In keeping with the recent reviews, my husband and I purchased a life-time agreement in 2007. At the time, we were promised that the annual recurring fee would be $29 per person indefinitely. Received a new bill today for a new increased rate of $79. Phoned 24 Hour Fitness corporate office in LA and they absolutely refuse to budge. In fact, they were extremely rude about the issue. We never received a notice prior to this rate increase.

I signed up for pre-paid 3-year membership ($549.99) on December 1, 2008 with a lifetime annual yearly membership for $100. I have the original contract from 2008. When I received my December 2015 annual statement, 24 Hour Fitness has increased $49 to $149 annual membership. I am extremely disappointed that they do not keep their lifetime agreement to a loyal customer like me. I am requesting to revert the membership increase.

Overall, I've been a happy customer at 24 with regards to their facilities, personnel, and locations. However, the price increase is a breach in contract (if not written, definitely verbal) and is sincerely unfair and upsetting.

I had a contract with 24 Hour Fitness which indicated my monthly rate would be $10.00. After many years of paying this amount I received a telephone call from one of their sales reps. I was given an offer to pay annually instead of monthly and I in turn would receive 3 months free. I was told that nothing else would change. Well they lied to me. They now have changed my annual rate for the third time. They have told me that since I made a change to my original contract it is no longer valid, although I never signed a new contract. This company routinely commits fraud and keeps getting away with it. Where are the lawyers who are looking for big payouts with class action lawsuits? I believe eventually 24 Hour Fitness is going to have to pay out millions for their dishonest and fraudulent way of conducting business.

Paid $1,200 for two "Lifetime" memberships in December 2007 with a verbal guarantee that our annual renewal fee of $29 would always remain the same. Like everyone else, the $29 was (illegally) increased. Live in Contra Costa County, CA. Please email me if you live in northern CA/CCC -- I have a couple of questions.

I was mis-sold my membership level. I joined at the club on Westheimer in Houston. I specifically asked if this would allow me to use Woodlands parkway. Was told yes. Turns out to be a lie. Wanted more money. Now won't cancel my membership.

Same experience as others. Signed up for a lifetime membership deal. Paid for 3 years upfront in 2006 to have my membership locked in at $29/year after that. My rate has now increased to $104 without any prior warning. My friend, who signed up at the same time, got her letter and her rate is $79. Why the difference in rates? What makes me even MORE upset than the lifetime membership is the fact that they also changed a gym by my house to a Super Sport without making any changes to it. (It was an Active before, which is the smallest gym.) How can an Active gym become a Super Sport without any major remodeling? That is shady. Please add me to any class action lawsuits.

I bought a 3-year prepaid, super-sport club membership in 24 Hour Fitness in 2006. For the first three years, I paid less than a thousand dollars including initiation fee and other incidental fees. After three years, my annual payment will be $29.00. In the membership agreement, there was a section devoted to the increase of membership fees. For the monthly members, it was only 5% but nothing was mentioned about the annual members. Assuming at the time that any increases would be reasonable, I went ahead with my membership application.

Joined as a Bally member in summer of 2003. Rate was reasonable at the time. Recently changed it from all gym access to just access at 1 gym (24 Hour Fitness now, in Wayne, NJ). This was since I do not go to other areas, at present and also to reduce my out of pocket costs. Just recently my rates doubled from about $16 per month to $32 per MONTH. That is a 100% INCREASE... Needless to say, they said there is nothing they can do about it. And a lot of equipment in this location is often broken.

Same boat with you guys. I paid $500/3 yrs for initial membership plus $10/month for Super Sport upgrade. My annual renew just got increased from $29 to $79. This is non-sense. Count me in for that lawsuit! Here's what the contract says: "3(c) Right to Increase Dues: If you have a Monthly Payment Membership (MPM), 24 Hour may increase your monthly dues once per calendar year. The increase will be calculated at no more than five percent of your then current monthly dues. Any such increase will not occur during the first three 3 months of your membership. Your EFT date will not change. If you have a prepaid membership, 24 Hour will not increase your Initial Annual Renewal Amount on page 1 of this agreement, but may increase all subsequent annual renewal amounts. 24 Hour will send you notice of your new annual renewal amount each year thereafter prior to the end of your then current term." Hope this helps.

24 hour fitness terminated my membership. I have a lifetime membership since 1987 with Jack Lalanne. That contract was bought by Bally's and then by 24 hour fitness. 24 hour fitness terminated my contract without any notice! I called customer service and they said they would rewrite my contract with additional terms. I told them they cannot change my contract and my $32.66 yearly membership because it's a lifetime membership contract. I also told them they have to honor my membership. I was put on hold for about 10 minutes and then I was told they denied my membership. I was also told if I want I can join 24 hour fitness as a new member. I'm sure I'm not the only bally's member this is happening to. TOTAL SCAM!!! I WANT A CLASS ACTION SUIT!!!

If you are reading this keep searching for a class action lawsuit to join! In the meantime, an attorney is looking into class action suit. Please contact him. Also, there is an active criminal investigation into 24 Hours Fitness on this similar complaint by the District Attorney Office of Orange County of California. You may contact them to file a complaint.

I have been a 24 hour fitness member for years. There are many areas that really need improvement throughout the clubs, but this whole scam of upgrading existing clubs to "super sports" is outrageous. The options for all members like myself who have all access are getting very slim, which does not reflect good business practices at all. This is all a scam to make customers paying more without any regard on customer's satisfaction, which should be the company's only priority. How is this company expecting existing customers to use the already expensive membership when there are no clubs that accept their membership.

They continued to take money out of my bank for three months after I froze and then cancelled membership. Tried to call the headquarters by the number listed but was always a recording asking to call back but I could never get hold of anyone every time. I am planning to report to some authority unless the company stops this dishonest way of doing business.

I too was given the same bs. Signed up in 2006, was told I can go to any gym in the country, including super sport. Paid $900 for the first 3 years, then (supposedly fixed for the lifetime of the membership) for $29 a year. Got a lovely bill in the mail saying "due to new facilities, improvements, upgrades, etc, your membership will increase to $129." Called CS, and the rude lady read a script (I'm sure all of us are hearing) stating that section blah part blah states our membership can be increased from $50 to $100.

In December 2006 I paid $1,000 upfront for three years with the promise that after the three years and for the rest of my life I would pay $29 a year ONLY for an All Club/Super Sport Membership. I called several times after signing the contract to confirm and was assured each time that this was a "lifetime rate" that would never increase. All of a sudden I am being billed for $129 a year??? This is completely unethical. Of course I will have to pay this on time, or risk termination. Is there a class action lawsuit I can join? I am currently on hold (30 minute wait) with 24 Hour Fitness customer service, as they never responded to my email inquiry about this matter.

Got a FREE 7 Days Computer pass. Went to Bothell New 24-H Fitness to use it with the clear intention to sign up; CS upfront called Membership right away, and a guy came, to take me to sign up; I did NOT want to sign right away, therefore, the guy told me he is in charge and that I cannot use the facility even if I had a FREE PASS. Called for a Manager, and everyone up front and over the phone for 1.5 Hours Told me to practically SIGN UP. REFUSED to sign up, after so much unnecessary trouble, after all, you have a FREE PASS, yet, NOT allowed to use it.

The definition of Fraud and Financial Crime is "crimes that typically involve some form of deceit, subterfuge or the abuse of a position of trust, which distinguishes them from common theft or robbery."This is exactly the crime that 24 Hour Fitness has committed against myself and countless others, and they should be sued out of not just every penny they've stolen through fraud, but sued for interest on that money as well as the personal damage caused by their blatant deceit.

I was at the Ballys Gym in New Jersey paying 10.99 per month. When it got bought by 24 hour, they gave me an offer for access to all their gym for 28.88 per month. And last month I got a letter that they are increasing my gym membership by 14 bucks per month. They charged me 42.79 for this month. And the worst part is whenever you call them there is always a wait time for 30+ minutes. Really how busy are you guys. You aren't investment bankers!! This is BS and the biggest scam. I hope someone can take a stand to file a law suit against these thieves!!

I had a lifetime contract with 24 Hour Fitness and they decided to increase my annual membership fee, which I was told would never increase. Like many other people I am disappointed and frustrated with this company.

I became a member in 2007 and was at that time told that my annual yearly dues would be $39.64. After I paid up front, I believe $1,000, I got my renewal in and they raised the yearly dues by $100 to $139.64. I have called their customer service & they told me that they have a right to increase dues for updating their facilities. I pulled out the contract I signed back in 2007. It does not state anything like that, the only thing regarding a possible raise it states: "I understand if I pay monthly, my monthly dues will increase once a calendar year. I also understand that the annual increase will be limited to a 3% increase to my then current monthly dues and any such increase will not occur within the first three months of my membership."

Obviously, this is unacceptable behavior. If they won't allow you to cancel your membership from their website and make it to where you have to call in, then they shouldn't be making you wait for more than a couple minutes. 45 FREAKING MINUTES ON HOLD?!! Are you freaking kidding me?! Something about it seems borderline illegal.

I purchased a me membership for my daughter with an annual commitment in 5/2015 $39 months. In November, there were 2 $39 charges on my credit card. I called to have one removed thinking it was an accident. Was told no, it was an "annual fee". They advised could apply this per the contract even when the annual term was not up. Yet another bait and switch tactic by 24hr not disclosed by salesperson. Unbelievable how they get away with this.

I join in 2008. Paid a good amount to get $99 a year membership. In addition I paid $20 more for super sport to use decent quality machine and facility since all their active facility sucks... So this Nov I also got the letter my increase to 179. Almost double the rate. I'm officially quitting because they are lying to everyone saying it's for to keep facilities maintenance. They are randomly raising rates for people because my friends' membership did not increase. Bunch of bs. If there is a lawsuit, I'm joining...

After buying an "all access" membership back in 1990 I am now being denied into "super sport" clubs. In my mind, all access means all access, right? WRONG!!! Those lying piece of ** at the reception had the gall to tell me that I had a sport club membership, but not a "super sport" club membership (which is a complete and total lie because sport clubs did not even exist at the time I had bought my membership!). I cannot understand how these crooks can get away with such bald faced lies using bait and switch tactics such as this... Clearly I'm not the only one that feels this way judging by the thousands of complaints on this website. I don't know if 24 Hour has been taken over by an equity group or what, but trying to increase the bottom line by through lies, deception and bait/switch tactics will backfire on them and create an absolute PR disaster.

I had been a member since 2004 at $16.50 per month. In 2013 I had business out of the country and would not be using it! They advise me to put my membership on extended freeze and when I return, my membership would start back and my dues would stay the same. I came back Nov 19, 2015 and said they sent me a letter and an email that it was going to be terminated if I didn't respond. I never received anything. They had my wrong email and wrong address, and I was gone and out of the country!! They have been screwing me around... not getting back to me, levying me on hold for hours etc... I have spent numerous hours trying to resolve this issue, and it's still on-going!

24 Hour Fitness lied about the lifetime contracts!! is there any way to dispute this??

On 11/22/15, my daughters (14 & 17) stopped by the 24 hour fitness in San Jose, at 6223 Santa Teresa Blvd. A slick talking company rep brings them inside and shows them around, then has them sign a Membership Contract for $208! (All done inside of 10 minutes.) My 14 year old had her mother's credit card in her pocket (another story) and when the 24-hour rep saw it, he told her to "just sign your mother's name and it will be fine"... The kids had no ID, and none was even ask for. As soon as I found out I went there, and was told to wait until tomorrow - I called this morning and they reversed the charges. BEWARE of this company around your kids!

Just like everyone else, I paid an upfront fee in 2006 and was told I was locked into a lifetime rate of $29/year. Just informed that the price is increased to $129/year. I am so disappointed with this company. It's bad enough they make no effort to maintain the gym equipment, but now they raise my membership by 444%! I'm concerned what next year is going to look like. The worst part of all this is I feel as if I have no recourse to dispute this issue. Ethically this is a clear violation and I feel this should be a legal issue as well.

Same story as so many others. I also participated in an offer in 2008 to pay 3 yrs of dues in advance in return for a fixed monthly rate (29.99) for life. Now they have raised my yearly fee to $79. Dishonest business practice!

I joined 24 Hour Fitness back in 2007. I paid $699 upfront, that covered my first three year, $29 per year after that for life. For super sport up from $49 to $149 I was told it was a lifetime rate and wouldn't go up. They have increased my dues to $79 per year now. But NOT what I nor 24 Hour Fitness agreed to. If there is a class action lawsuit I would like to be part of it.

Back in mid 2000s I paid around $650 for 3 years with a promise of $49.99 each year after for life. They just raised my year rate to $150/yr. Count me in the lawsuit.

I was sold 2 "lifetime" memberships in 2007 for $1000 for the first 3 years and then $29/year each every year thereafter. I was just assessed a 240% increase in dues for next year's membership. At the time of purchase I explicitly asked the salesperson and the management if the $29/year dues would ever increase and was emphatically told "never would the yearly fee increase, it's a lifetime membership". In addition to the increase I was told that a gym that I had visited on occasion was now not included in my membership because it had a new name and I had not logged in at this gym within 6 months. Nowhere in my contract does it specify this 6 month login clause. Singling out lifetime memberships for absurd % increases is unethical, unlawful, and bad business practices.

In 2008 I purchased a lifetime policy with 24 Hour Fitness for $700 for the first 3 years with the explicit intent of "locking in" a $99 renewal in perpetuity. This month, I received a letter that my rate will be changing to $149 per year. The back of that agreement has solely 1 section addressing membership increases. The section reads "24 Hour may increase your dues once per calendar year. The increase will be calculated at not more than 5% of your monthly dues." This is meant for people on a month-to-month rate. As far as my contract states with 24 Hour Fitness, my $99 renewal should continue.

November 14th 2015 1:20 p.m. I was at the 24 Hour Fitness Gym on Chapman Avenue in Garden Grove when a person who worked there an employee was showing two women around the gym. And as they came to the pool area I was leaving with my service dog who was confined inside of a stroller. She made a comment to the two women as I was in ear range that she had no idea why that kind of a person has a dog in here, it won't happen again. I was mortified and turned around and polite replied they are service dog and asked for her name. She gave me a disgruntled look and with an air of authority she coldly stated her name SHADOW as well as her position as assistant manager. I promptly replied with, "Thank you for making our time here special."

Well as for me I was promised the same. I was promised if up front 700.00 plus paid in full then lifetime. 29.00 every year for renewal. They lied!!

I also purchased a lifetime membership in 2008 with $600 down and a $29.99 annual renewal fee (and I was locked in at this rate). I received an email stating that my fee has increased by $50. I called today and was told sorry it's in the contract that the fees can change at anytime. Such BS...

I bought a membership, paying for 3 years upfront in early 2000's for $20 lifetime annual renewal. Just received a notice that my rate is increasing by $50. Utterly disappointed in 24 Hour Fitness. I called customer support and they said there was nothing that they could do, ditto from local staff.

I'm in the same boat as everyone else. I was verbally told by the staff member that the $29.00 annual renewal rate would be locked in for a lifetime. Now the rates have gone up to $79.00 (+ $50 for non "super sport" members).

In 2006 or 2007 I paid $800 for a lifetime membership at 24 hour fitness. My understanding was that it would be for all of the clubs. I was even told they had clubs in Germany and Costa Rica (places I was thinking of visiting). The deal was: $800. Then $50 (or maybe $49) per year after 3 years... FOR LIFE... Then, I don't remember when, but they started to make 24 Hour Fitness "super sport" locations and close down the regular ones and it appears they are not expanding the regular ones anywhere... and my lifetime all access membership now is not getting me in to the clubs! So I try to call about getting grandfathered in and so forth, but they say no, and what can I do but pay $20 a month...

After having receiving my annual renewal fee, I was extremely upset. How could I be promised a lifetime rate and then they raise it so substantially? After seeing that this was happening to everyone and all the comments about a class action, I contacted an attorney to see if we had a case. He said he was interested in helping me, so if you have a similar gripe with 24, I'd contact him. **. I HOPE WE GET SOME JUSTICE!!!

2006 paid $1250 for a "lifetime" membership with $39/year "never increasing" fees that are now, this year, 2015, $149/year. I was lied to just like everyone else. I intend to pay the $149 as if I wait too long the contract says it can cancel my "lifetime membership" if I don't pay my "yearly fee". But I will call my credit card company and dispute this as a $110 overcharge and see what happens. I hope the lawsuit is in the works - I really do. Am I rich? Yes. Do I like 24 Hour Fitness in general? Yes. Do I need the money? No. Do I appreciate being lied to and being a victim of dishonest business practices? HELL NO!

I joined 24 Hour Fitness back in 2007. I paid $699 upfront, that covered my first three years which worked out to about $20 per month and then $29 per year after that for life. I was told it was a lifetime rate and wouldn't go up. They have increased my dues to $79 per year now. Still cheap for a gym membership, but NOT what I nor 24 Hour Fitness agreed to. If there is a class action lawsuit I would like to be part of it. I can't find my original contract. Does anyone have a copy of the contract from back then? I want to see the fine print. Thank you.

I joined 24 Hour Fitness in 2006 in San Francisco, prepaid for 3 years, and had an agreement for $49/year for life after that. Now, they're raising my rate to $124. They honored our contract for 8 years, and need to continue honoring it.

I had basically the same experience as everyone else on this site. Prepaid $600 for 3 years and was told to pay $49 per year for a lifetime. Just got an annual bill for $124. Called them, waited 45 minutes on the phone only to have the guy telling me that they changed the ownership and the policy and now the rate has increased. I feel cheated, deceived and really disappointed... If they want to change their policies, that is fine, but do it for new upcoming customers, and honor your word for the existing ones. Count me in to class action suit.

In 2007 my ex-wife and I bought into a lifetime all club membership. Paid $1,870.00...no payment for three years and twenty dollars a year annually lifetime... Now November 2015 it increased to $79.00 a year??? Yeah if there's a class action lawsuit we want to sign up...

Like others, I had my annual rate for my lifetime membership just increase 100%. Also, I found that they "upgraded" my local gym a few miles from my house from a Sport to Super Sport, which means I would have to pay much more to go there. That gym lacked amenities, and I'm told it's still disgusting. They "upgrade" these gyms in order to lock out loyal members and force them to pay more, when they're not getting any additional value for their money.

My complaint is just like everyone else's. I signed up for a lifetime membership which has just gone up suddenly, without warning, 250%. It is a real scam to sell someone a "lifetime" membership that changes whenever they want. I would like to be a part of any legal action taken toward this company because it seems very wrong what they are doing to many people. Lifetime should mean lifetime. They should charge new members whatever they want, but don't be shady and sell a lifetime membership that changes. I'm really upset about this.

I also just received a notice one month prior to my due date. I paid $800 for 3 years and was told I would be locked in for LIFE at $29 plus tax. Now I have to pay $140 or my membership will be terminated. Also customer service told me no one 2005 or before will see the increase. Then told me it will increase again in 4 years. My membership is limited. Greedy corporate crooks. Also told me that increase was due to new equipment when I know they just close one down next to my house. Sign me up for the lawsuit. They all are just greedy liars looking for the quick commission. Start recording verbal contracts people.

To cancel my membership: 30 mins on hold to cancel a membership. Why is this not available from the website?! To cancel my wife's: She was told she could place it on hold free of charge for a year only to receive a monthly bill of 10$ then had to call back again to cancel. They refused to refund all the 10$ charges despite the disingenuous nature of the first phone call.

I have been a member at 24 HOUR FITNESS for approximately 7 years. I signed on for a lifetime membership. Our oral agreement was that I would pay an initiation fee of approximately $630.00, and after the third year of my sign on date I would have a locked or fixed yearly due of $69.00 dollars. Fast forward to mid 2015 and my "fixed" yearly rate has increased to $120.00 a month. And also 24 Hour fitness has re-branded their many of their ACTIVE and SPORT gym facilities to SUPERSPORT brand gyms. So now I am paying more money to use less gym locations! This is stealing. The only reason I have given 24 HOUR FITNESS a 4 star rating is because I have based my rating based on everything but their inappropriate increase in price and re-branding. Please add me to this class action lawsuit. Thank you.

Same as everyone else, paid for my years of membership upfront to get a locked in rate. Now it just increased 2 times more than what I was paying. Not a good way to keep members. Please add me to the lawsuit.

My family signed up for the $49 a year membership in the '90s after paying a larger sum upfront. I've just received notice that 24 Hour Fitness intends to violate our contract: "To ensure we're able to continue to offer you a comprehensive approach to health and fitness, it has become necessary to increase your annual renewal amount." We were promised that we would only pay $49 a year for life, but now they've raised the rate to $99 a year. The promised lifetime annual rate was a lie and 24 Hour Fitness needs to be held accountable. Please add me to a class action lawsuit against them.

I purchased a lifetime membership with 24 Hour Fitness in November of 2006. $500 for 3 years then 49.00 per year thereafter for the lifetime of my membership or until I canceled it. I just got my renewal statement with a $50 increase and a note attached saying due to remodeling and upgrades of the facilities I had to start paying $99 a year effective now. This is unfair and sneaky on their parts and when I tried to speak to someone about it and got the run around. How are they telling you it's a life time membership fee when they are lying? I didn't even get the courtesy of a letter at least 30 days before payment was due. I got my statement on October 23rd and the payment is due NOVEMBER 16th.

I'd paid $500 upfront rate to receive an annual fee of $29.99. Now, they are raising my rates 150%. How can some thing be lifetime rate when they are raising my locked in rate? This is a terrible and fraudulent business practice being perpetuated by 24 Hour Fitness. We need to do something about it. We cannot accept their lies and stand by and do nothing when they don't stand by their words and honor their original offer of lifetime locked in rate. This is fraud on the behalf of 24 Hour Fitness. Please add me to the Class Action Lawsuit.

In 2007 I had entered a contract with 24 Hour Fitness. They told me if I paid $500 upfront for a three year deal that I would have a annual renewal of $99 and it would not change as long as I didn't miss a payment. Today 8 years later I received a letter in the mail from 24 Hour Fitness. In this letter it stated that my annual increase has been raised to $150 and I have one month to pay it or my membership will be cancelled. This is bs. I paid my annual membership two months early and I get a letter after I paid for next year saying I owe $50 more or I don't have a membership anymore? Is this legal? I think not... Count me in on a class action.

After paying a HUGE membership fee to start with the promise of a yearly lifetime membership price, it has now been increased by 100%. SHAME on you. No notice or anything. The team that made that decision is wrong. Many of us were outright lied to when we signed up. SHAME ON YOU!!!

OK so 24 Hour Fitness can raise the price because it was written in the contract that they can do that. BUT my question is why are the annual fee different for everyone? I paid about $800.00 in 2005 for lifetime Super Sport membership of about $32.00. HOWEVER they are asking me to pay 139.64! When I read the other posts I am paying a lot more! What is going on? Calling customer service but I do not have much trust in the corporation anymore. :( They just told me that it went up by 100.00 plus tax. :( It's for future improvement but I like my gym now. I did not ask for more by increasing the fee over 30%.

Like a lot of people, I paid $600 upfront and was told by doing so, I'd lock in my rate of $29 annually for life. I just got a bill saying my dues are being raised to $104/yr. Why is everyone being charged a different amount?! I think this is fraud. When you request an electronic copy of your agreement on the website, they send you one. But I'm pretty sure it has different wording as the paper copy you initially sign. I know this because it mentions Super Sports, which didn't exist at the time I originally signed. Also, my roommate was just added onto my contract two months ago, and it shows him on this contract. So I am pretty firm in my belief that this electronic copy has been modified from what I originally signed.

Signed up in 2007. Large down payment, 2 years free then $29 a year for life. This year received a bill for $79. TOTAL SCAM. Corporate states "changed policy in 06 and salesman must have been under assumption of old policy which was common." Sorry, nothing they can or will do. I've ask for a copy of my contract twice now and so far nothing. Complete fraud on the part of 24 Hour. Bait and switch. Should be a massive lawsuit!

Like everyone else, I was sold a "lifetime" membership with a prepaid 3 year fee followed with a "locked in" lifetime annual renewal fee. This was increased 200% this year.. There's a petition you can sign if you Google "petition 24 hour fitness change.org." Let's get things going! I too would love to see a class action suit.

These people have got to be stopped. I signed up back in 2007 because they had a promotion going on at the time. Prepay for 3 years ($600) and lock in a yearly rate of $49 forever. What does forever mean? Apparently, they don't know the meaning. The $49 rate they stated, and stated to many others, was the main reason I signed up at the time, otherwise, I would not have. I can't believe it went from $49 to $99, that's false advertisement and blatantly deceived consumers. LAWSUIT, Count me in!!!

Last week I spoke with a young girl called Jess at the North Academy 24 Hour Fitness. She promised she would get back to me via email the next Monday. Tuesday I call in to speak with her and am told a lie that she is out on a business meeting all week. I call back and ask to speak with the operations manager. I get Aila on the phone who gives me the perception of a totally unsympathetic individual who wants to be left alone and is offended by any complaints received about employees at her site. My beef was that Jess promised to get back to me via email on Monday.

172% increase in my "lifetime" dues! Called customer service and she tried to tell me that I was given misinformation. I told her that there a lots of customers on the Consumer Affairs website who apparently were given the exact same misinformation in more than one state. So it's clear that the sales counselors are "told" to say this to sell the memberships and that directive is coming from corporate all the way down the chain. She did tell me that they are receiving lots of calls about misinformation that the customers are receiving and that they are calling each club (only after a customer complains) to tell them that they shouldn't say that. The total amortized cost of my membership just went up to $10 per month. That is the same monthly cost as the brand new Fitness Evolution club down the street. So goodbye 24 Hour Fitness.

I was member for 24 Hour Fitness sport long time. When I went to upgrade to Super Sport, they told me I have pay $39 more every month because I have contract long time ago. All new members only upgrade $10 per month. So that disappointed me. Why I have pay $39 instead $10?

I signed up for lifetime membership back in November 2006. I paid two years upfront for $451, after that my annual due would be $29. I just received my annual bill for $104...what is this?? Can they do this? Is there a class action suit?

Hello. When I first enrolled in my 24 Hour Fitness membership in 2007, I paid $700 dollars (approximate) up front. By doing so, I would be locked in at $29.00 dollars a year. I've been told verbally that it was guaranteed. Now, I noticed that my renewal fee is $84.00 (approximate) dollars. Now, after carefully reviewing the contract, I noticed that 24 hour fitness can raise my fees, which are printed in the small print possible. As a matter of fact, is the smallest print on the contract and it states it as such on Page 2, Section 3, SubSection 3(c), last sentence. I am very disgusted at this sales pitch tactic. This company has misled me in believing that I had a killer deal. I should had listened to my gut feeling at the time of signing the contract. BUYERS BEWARE!

Add me to the list of the dissatisfied. I paid a lump sum of $600 in 2006. I was told I would only pay $79 per year after that. I just got my annual renewal for $129! The manager at my local gym said they have received a lot of complaints about this. I called the corporate office and they weren't willing to change it. They said they "don't plan to increase it again," but weren't willing to put that in writing.

In November of 2007, if I'm not mistaken, I went to the Manhattan Beach 24 Hour Fitness and paid hundreds of dollars upfront and was promised a yearly $29 membership. They recently e-mailed me that it would increase and also sent me a bill for $79, which is unacceptable. What will it be next? Hundreds of dollars in increase? The principle and dishonesty will not be accepted.

As with the rest I had a lifetime annual rate of $30. With no notice I got a statement for $130. The local location claimed two letters were sent to me about it however all I received was the new statement. I don't have my original contract I signed 8 years ago however I distinctly remember being told as long as I was a member in good standing my rate would not change after paying the significant upfront cost.

I purchased a membership with 24 Hour fitness in 2006, I paid a large sum upfront for 3 years and a guaranteed lifetime renewal of $29 per year. For the past several years I have paid the $29 plus tax with no problems. This year I received no bill and when I went to check in for a workout they told me I owe $139 for this year. I explained that I had a locked in yearly rate of $29 and was told that they had to increase the rates for upgrades. I have been going to this gym since 2004 so even before I bought the prepaid membership, the same equipment is there now that was there in 2004. One summer they closed for and extended amount of time to "renovate" the gym. After more than a month we were all surprised that they put the same equipment back in, we did not receive any credit for the lost time while the gym was closed. So I don't think it's for upgrades to the gym. If there is a class action suit I would love to be in it.

Same as everyone else. I purchased a membership, prepaying for 3 years for $600, with the promise that it would be $99/year after that FOR LIFE or FOR AS LONG AS I KEPT MY MEMBERSHIP. That was what they swore by when they sold the membership. Sounded like a great deal, so I signed up. Now they send a letter saying 'Sorry, we have to raise your rate to $150/year.' I emailed Customer Service, didn't get a reply back for 3 weeks, then in the reply they sent me the contract and said 'Sorry, not sorry.' I replied again but never heard back. Memberships and gyms are supposed to increase health - it should be in their core values. This stress and frustration they've caused everyone with their bad business practices has done the opposite. What a company.

Not only did I buy a lifetime membership by paying a large sum up front that was supposed to renew at $29 a year, but I used to work in sales at 24 Hour Fitness back when in college and we were trained to tell people this is the price they would pay for the rest of their lives, hence "lifetime," which is why I also bought myself. They increased my dues this year to 79 a year and claim it is to keep the gym clean when our gym is actually pretty disgusting, at least in the bathrooms.

In 2007, I signed up for a lifetime contract, paid the first 3 years up front, $800.00, then I was assured I'd be able to pay $29 per year for as long as I wanted, for the rest of life. Last month they billed me $79. If there's a lawsuit, I'm in.

Both my wife and I prepaid 3 years of memberships, a couple thousand dollars, for the assurance of a fixed low rate that would not be raised. This year our membership was doubled from $49 to $99. The fixed annual rate for the lifetime of the membership was a major factor in our decision.

Be wary of their sales practices. The corporate office does not honor their "lifetime" renewal fees. Some prices went up by as much as 444% this year. I too would love to see a class action suit. Ms. Blair, the CEO, should step down.

24 Hour Fitness staff sells promotions and misleads people to join with empty promises. I bought a prepaid annual membership in 2008 to where I paid a lump sum and was not billed again for three years. Once my three years was up I was told I would pay $99/yr. and it would remain this amount and could not go up. Now in 2015 I received a bill for $199. This is 100% markup, double my annual renewal. I went into the gym to speak to someone since I couldn't reach a live body on the 24 Hour Fitness 1-800 number. The managers told me there was a clause, nothing they could do, and that was that.

Just like everyone else, I paid an upfront fee in 2006 and was told I was locked into a lifetime rate of 29/year. Just informed that the price is increased to 79/year. Ethically this is a clear violation and I feel this should be a legal issue as well. Will start looking around for legal representation for anyone involved.

Please everyone file a complaint against 24 Hour Fitness. I signed up with 24 Hr Fitness in 2001 and have been a member ever since. My renewal dues went from $99 to $149 this year. I called Member Services (waiting on the line for 30 minutes) and spoke to a representative who told me that my membership lapsed in 2007 and that I entered into a new contract in 2007 that allows 24 Hr Fitness to unilaterally increase my annual fee. The 2007 contract that is available to me online is unsigned by me - that is because my membership never lapsed and I never signed a different contract than the one in 2001!!

I paid for gym memberships for 5 family members. I got renewals in October which were 3 times what I paid the last 6 years. I was assured when I joined that I had a locked in rate by the manager. When I called to inquire about the increase I was told by Daniel in Customer Retention that I could be paying a lot more, other clubs were hundreds of dollars more. A deal is a deal 24 Hour Fitness. To get people to sign up they guaranteed a fixed rate, did not supply a copy of the contract, showed me "on the computer" that the rate was fixed. I feel ripped off, and will never recommend this company to anyone. When I talked to 24 Hour employees they indicated that this company was unethical and not to expect anything in the way of fairness.

I too would like to join any if at all lawsuits against 24 Hour Fitness. I too have purchased a membership in 2007 with a locked in rate and have gotten screwed by this company. Please contact me.

Just like everyone else I purchased a lifetime membership back in 2007 and paid for everything up front for the first three years. Was told it would be $99 a year after that and up to now it has been. Get renewal notice and it has doubled to $199. That's pathetic. Add me to the class action lawsuit.

I also only paid the high 3 year fee to get the $29 for life and now they want $79 this year. Who knows what it's going to be next year. Sign me up for a lawsuit.

I had to create an account just to vent about this ridiculous company. Like many others my "locked-in rate" went from 29 to 79 a year after 650 down. I have been a member for more than 10 years. It's extremely disappointing that they are scamming current yearly members by building new gym as super sports and closing down gyms that I can actually use like sport or active clubs. They are basically wanting me to pay them 40 a month now. It was a long term bait and switch scam. So disappointed! Don't trust this company to live up to their agreements.

I was also verbally told that my rates would lock in for life, $49 annually after paying initial $500 for 3 years. They also raised my rate up to $99 per year which violates the price lock that I signed up like 6 or 7 years ago. It's unethical that a company can treat people who support them this way by raising prices whenever they feel like it. Please add my name to the class action lawsuit.

I signed up in 2007 for their lifetime membership. I paid upfront for 3 years and was told my membership fee after the 3 years would be 49.99/year for life. Oct 2015 I received a bill saying it had become necessary to increase my annual renewal amount to 124.00/year. Seems incredibly misleading of 24 Hour Fitness to promise a fixed lifetime membership fee and then increase it. The reason I paid a larger amount up front was because I was promised 49.99 a year for life.

I purchased a "lifetime membership" and the sales rep told me that it would never go up in cost. I paid about $600 upfront and then $50/year. I had planned to renew my membership and was always happy and felt like I had made a good decision and then my eyes almost popped out when I saw that they raised the cost to $124/year. It is not right that some people are paying less and some are paying more and we all had the promise of the nominal yearly fee. They cheated us and are not honoring the pioneering members who forked over the large sum early on because of our love for the up and coming national gym. They are really jerking me around here, and I feel angry just thinking about it. Are they playing favorites too? My friend has the same agreement and is still paying $50/yr. Incredibly despicable business practice going on in my opinion.

I have been trying to call their corporate but I can never get through as I wanted to tell them, "Where do I sign up for a class action lawsuit?" But luckily, I have found it here. I'm like most of the reviewers here, not happy with the annual membership being increased after the large sum was paid up front for 3 years. I was lured in at the time of my sign up and was promised that after 3 years, my annual fee will be only $50 for life. They're lying to me.

24 Hour Fitness is raising rates on everyone. We were told our rates would NEVER increase because we had a lifetime membership.

Just another dissatisfied customer. Bought several 3-year memberships shortly after this club opened. Was absolutely told about the lifetime renewals for $49 a year after the first 3 years. I had missed the $29 renewals and was excited to pick this deal up. At the time, I had very little money but made the substantial upfront expenditure based on future value. Apparently, the joke is on us. I was amazed to see my $49 renewal shoot up to $164, over 300% increase. Never once did I hear a mention of this possibility in the pitch that was laced with phrases like "locked in" and "guaranteed for life" etc. Even if 24 Hour Fitness does have some clause buried in the back of the contract to support these actions, this is patently false advertising that is, and has been perpetrated on 24 Hour Fitness customers from the start.

In 2007 I paid $700 for membership, 3 years no dues and then $29 each year after that, FOREVER. Apparently, forever is here and gone and now it gets raised to $79 year! That's not what I was told and it appears there are many more in my situation. Add me to any class action lawsuit.

As many of you, I paid $600 up front on the idea that it would be $49 a year there-after. Got a letter saying "I know we agreed to this... but things are expensive so we are raising prices." Now I have to pay $100 a year. I would gladly join a lawsuit. Then my local 24 was running a promotion to upgrade memberships for $0 down and $10 added to membership fees per month. All the new 24 hour fitness popping up in So Cal are either Ultra or Super Sports (i.e. If I want to go to a 24 hour fitness I have to go to the old 24 hour fitness gyms).

In 2007 I paid $660 upfront for 3 years and was told that after the 3 years was up that it would be $99 for life. Well this year just like everyone else, I receive a bill for $149, isn't this false advertising?? Everyone that I have talked to about this has paid a different amount, no 2 amounts are ever the same. 24 Hour Fitness is just in the business of selling memberships, they don't care if there are 500 people trying to work out at the same time otherwise my gym is poorly maintained. I know they're trying to phase out cheap long-term memberships in favor of more lucrative monthly contracts... I've tried to call the corporate office but have been stonewalled repeatedly with their extensive phone mail maze. I don't think they're really interested with addressing these issues at all. I JUST CAN'T STAND 24 HOUR FITNESS.

I am in the same boat as everyone. I was promised after paying about 700 dollars that only after 3 years I will be paying only US29 per year to get access to all clubs. No SuperSport of course. But I was told that it will now be 99 USD per year. I am feeling ripped off after all of the people who signed those contracts and paid at front a large sum contributed to make 24 hours what it's now. I recall other gyms were growing and all 24 hours facilities were crap and in need of upgrades. Those people need to remember where they got the Capital to build those new super sport gyms and upgrade their other facilities. I AM IN Class action lawsuit.

They had promised a lifetime flat rate upon signing up, and now they're trying to increase the yearly membership fee. This is totally unacceptable and a bait and switch tactic. It's blatant false advertising. Also takes hours to try to cancel your membership over the phone.

I noticed last week that I was no longer being charged the $32.00 a month for my membership that I started back in 2010. I hadn't noticed that my membership had been cancelled because I was not able to go to the gym for about 8 months, due to some unfortunate health problems. I called today to speak with a representative and he told me that they were unable to charge the credit card I had on file for my monthly dues back in February, when the credit card they had given me was indeed valid. I even spoke to a supervisor and she said there is nothing that can be done to reinstate my membership and now the memberships are at least double what I was paying before.

In 2006, my husband and I signed up for 24 Hour Fitness's "lifetime memberships." The annual membership fee is $49 per person on the contract after we prepaid $390.87/pp for 3 years. Recently 24 Hour Fitness increased our renewal dues from $49 to $100+/pp. I believe that their actions are fraudulent and in bad faith. Also, at the time I signed up, 24 Hour Fitness did not have Super Sport and Ultra Sports clubs. My membership agreement (as explained by their employee) was for all of the clubs but now we are excluded from these newer clubs. If there is class action, please count me in.

Been a long time member since '02, not counting the short term membership I had purchased before '02. Yes, I have been MIA for a year, but finally gonna get back into routine last week but found out my membership was cancelled (not hold). Immediately called membership services and corporate to find out why. No one figured out the cause until I found out that staff had incorrectly entered in my street address, so I never received renewal notification. My membership doesn't allow for auto online renewal so the process for years have always been as soon as I get my notification, I would renew, but since my address was entered incorrectly without my knowing, I never got the notification. And now that I've discovered this, 24 won't correct the issue and allow me to continue my original membership. Seems like such a simple resolution. Disappointed in lack of customer satisfaction and appreciation for customer loyalty.

Echo everyone's comments. I have been going for two years and when my membership expires, I go to renew it and all of a sudden, because it's September 2015, membership is now increased because the gym is suddenly a SUPER SPORT. It has no spin bikes, no sauna, no pool. There's no upgrades. How in the world?! Completely unfair. They should have notified existing members of the change and put up signs. I'm in for any lawsuit as well.

Same as everyone else, paid 3 years upfront to get a locked in rate. Now it just increased 3 times more than what I was paying. Not a good way to keep members. Please add me to the lawsuit.

Me and my husband signed contract in 2007 and paid $1,200 for first 3 years with $49 per year for lifetime after that. The rep told us that price is fixed and will not go up. Then I got renewal bill a week ago that now asking us to pay $99 per person! I emailed them and never got response. I did pay increased price, but if they do it again next year we will cancel. This situation makes me mad, because we would never sign for membership if we knew that $49 per year for lifetime is nothing but lie. Would love to join lawsuit!

When my family and I got our gym membership we, like many others on this page paid a large amount upfront to get a locked rate - a lifetime membership account (Grandfather clause type of account). Well, half of our family members had an increase of $50 added. I called to inquire information but was told there was a 130 min wait. I called again a few hours later and was told an hour wait. And again called and was told there would be a 30 min wait, so I waited (fun!)! The lady I spoke with was so frustrated with getting 'this type of call' that she quickly said "it's in your contract - blah blah blah!" I asked for a copy to be mailed/emailed and she said it would take over two weeks to get a copy of what I signed!

Same as everyone else. Back in 2006 I paid for lifetime contracts with 24 Hour Fitness. My lifetime annual membership of $29 just got increased to $149. I told that I would only pay $29 a year for the rest of my life, but the front desk at my local gym casually said, "Oh, it's because of inflation and it's in the contract but none of the sales reps told people that at the time." Uhhhh, okay? I'll pay for this year but next year I'm out. I'd rather give a reputable company my money. Please add my name to the class action lawsuit.

Same as everyone else, paid 3 years upfront to get a locked in rate. Now it just increased 3 times more than what I was paying. Not a good way to keep members. Please add me to the lawsuit.

Like many others I too was screwed by 24 Hour Fitness. Was promised a lifetime annual fee of $50 after paying for the first 3 years many years ago. Just now got billed for $124. They can't get away with this.

Unprincipled business practice. Salespeople are trained to lie. I really think there should be a class action suit.

I signed a contract for 3 years and they told me I was going to pay only 99 dollars after the end of the contract. In September 2015, the annual rate is going up to 149. Please... please make it happen and add my name to the class action lawsuit.

In 2006, I was told that I could purchase a lifetime membership by paying $750 over three years and thereafter my membership fee would be $29/year. In 2015, I received a notice to pay a renewal fee of $104. No explanation for the 300% increase was given. I went to my local club (where I bought the membership) to complain and was told to call customer service at 800-432-6348. I have tried numerous times to talk to someone without success. I am very disappointed with the company's failure to honor its promise to me in 2006 that upon paying an increased amount for three years, I would have a lifetime fee of $29. If there is any legal class action to be taken, please add me to it.

Same boat as everyone else. Paid 650.00 up front back in 2006. I was verbally told my yearly dues would be 29.00 for life. My dues increased to 79.00 this year. Please add me to the class action lawsuit.

In 2007 I paid $500 for membership; 3 years no dues, and then $29 each year after that, FOREVER. Apparently, forever is here and gone, and now it gets raised to $79 year! That's not what I was told, and it appears there are many more in my situation. Add me to any class action lawsuit.

I am writing on behalf of my mother. She is an elderly Asian woman who loves watching Fox News (please put your opinions about Fox news aside. This is not about Fox news, but about having the right to watch a television stations). When she goes to the gym, she requests to have it on one of the TV screens. Recently, my mother was denied to have one TV screen for her to watch Fox news while she walks on the treadmill. According to her, there were a few employees that would not change the TV channel for her. The gym's policy is that patrons must request to change a TV station and are not allowed to touch the TVs. She was following the gym's protocol by asking, not to mention she's in her 70's. One employee told her that they could not change one TV station because of sports. Evidence to the contrary exists when other TVs are on entertainment channels.

Just like many people on this board, in 2006 we paid $1,200 up front and were also told our annual membership would be $49 thereafter and never go up again. But, today we got a bill with 50% jump and no early notice. Also, suddenly, we could not go to another alternate gym that is close to our house due to the recent "upgrade of gym to Super Sport". We asked the front desk people what did they do to improve the gym, they said "nothing". Okay, so no improvement but the company decided to change status so we can not go to that gym anymore and closed up another gym's pool facility for a "renovation" during summer time.

I also signed up with a contract with 24 Hour Fitness in 2006. I paid $600 upfront for 3 yrs & guaranteed $29 annually thereafter (lifetime). That is all I've had to pay up until this year's renewal, they billed me $85 to renew. Cannot get through to anyone on the phone. Very upset about this increase! I'm in on class action as well.

In 2006 paid 700 dlls upfront and an annual fee of 29 dlls after first 3 years. In September 2015, the annual rate is going up to 79 dlls. Called the corporate office. Waited more than 30 minutes. At the end, the office would send me a copy of my contract in 10 days. It's been more than 15 days and didn't get the copy of the contract. Please add my name to the class action lawsuit.

Would like to join the class action suit. I was also verbally told that my rates would lock in for life $49 annually after paying initial $600 for 3 years. Received a letter dated September 17, 2015 that my rate will be increased to $124.00. Seems like fraud to me if verbally they say one thing and contractually written they say another. And since this happened to us systematic across many states and facilities, seems that employees were trained to pitch this deal in this way. $124 is still a great deal, but it is the principle of 24 Hour Fitness as a corporate entity deceiving and misleading consumers.

Given what I've read, it would appear 24 Hour Fitness is strategically dumping "toxic" assets i.e. contracts not producing revenue (yours and mine). It seems some people are having fees raised a little, others a lot and other people just aren't getting billed. If they can dump enough contracts in enough ways it makes a CAL more difficult to pursue. Bottom line this company sucks at customer service. Similar story, 2005 paid for 3-year membership $750 then "lifetime" $99. They stopped sending me bills in 2013.Twice I paid it. At the check in desk both times I updated my address. I went in the other day to use the gym and was told my membership was terminated. I tried to call corporate. They have a new policy about reopening contracts.

Same deal as everyone else here. Signed up in 2006 for $550 upfront for 3 yrs. Promised 49/year after for life. Now annual membership is 99/year. Any update on the class action lawsuit?

WISH I COULD GIVE IT ZERO STARS!!! This review is about 24-hour Fitness' Customer Service in general. For over a year, I have been trying to get my problem resolved - unsuccessfully. I have been a member since April 22, 1993 when I purchased a "Family Keep Fit" membership. At that time there were 3 of us on that membership: Myself: Contract #**, my husband, John Contract #**, my son, Jonathan Contract #**. On July 22, 1996, I added my youngest son, Christopher -- Contract #**. His contract clearly stated that his contract was related to mine. I paid a monthly VISA charge of $19.00 ($12.67 + 6.33) for the first 3 contracts and when Christopher was added on, an additional $5.00 per month was added on to my VISA.

After paying $600 down for two years of membership I was promised repeatedly that my annual fees of $99.99 would never go up. Now they raised it 50% to $149.99. Wow, what a dishonest company! After reading on this site I found out there was some microscopic print on page 3 that somehow allowed them to break all those promises. I never even received a page 3. Tried to contact their "customer service" a number of times (the recording said "Your wait will be over 30 minutes.") and never able to actually connect to anyone other than their phone computer. Wow... Just went to their gym yesterday and they have lowered the temperature of the swimming pool... WOW! Please add my name to the class action lawsuit.

Mine is also supposed to be $49 per year for life after paying a hefty sum upfront in 2006. They also raised my rate up to $99 per year which violates the price lock that I signed up for back in 2006. It's unethical that a company can treat people who support them this way by raising prices whenever they feel like it.

My gym was closed 2 weeks for renovations. I had to deal with the inconvenience of going to another gym that was way out of my way. When I came back the day after the remodel was complete, I went into the locker room to use the restroom. There was stuff in the toilet, so I flushed it. Water started flying out of the top and nearly got me soaked. After moving to a different stall, I finished my business, went to wash my hands and the hand soap was just laid out on the sink, not even attached to the wall. Then when I went to get a locker, the only area not riddled with locks, only had 4 posts where a bench was supposed to be. Normally it would be no big deal, but when you have to go out of your way for 2 weeks for so called renovations, and you come back to this, it makes you think of alternatives. Location is Garden Grove Chapman/Gilbert.

Same boat as everyone else. If there is any further information please post with update! From 29 a year and paying 500 dollars upfront, to paying 109 a year - Ridiculous!!! And horrible 24 hour Fitness I hope you lose many loyal customers!! And your customer service agents are the most unprofessional people! Rude and very Unethical.

My Bally's in San Leandro, CA converted to a 24-Hour Fitness in Dec 2014. My membership with Bally's was for the 2014 calendar year only, so in Feb 2015 I met with a manager (whose card I have) and negotiated a month-to-month membership for $24.99 a month. I signed the signature pad thinking it was only for the credit card charge for the initial month. I did not expect to have a contract because it was month to month. I could check the charge every month to make sure it was right. On August 9 or so I noticed a $29.99 charge by 24-Hour Fitness along with a large fraudulent charge to a Safeway 40 miles away. I thought both to be charges by other people and reported to fraudulent charges to my credit card company.

In 2007 I purchased a lifetime membership paying 3 years ($700) in advance with a $29 annual renewal. One week later, I purchased the same for my son for $600 and $29 annual renewal. Last month I received a letter stating that my membership would increase, but didn't say by how much. That is BS since I was told verbally when I signed up that my membership would never increase. In fact, I brag to my friends what a great deal I have with my 24 Hour membership. I have also been warned not to ever be 1 day late on paying because they will cancel me in a heartbeat. I received my renewal and my son's and both memberships have been increased to $79. It is not a lot but, it is the principle. What will it be increased to next year and the year after? This isn't cool. Please include me and my son in the class action case that is sure to be filed.

Like everyone else on the forum here. Purchased a lifetime membership by paying $700 for 1st 3 years and $29 thereafter. The only reason I purchased it because I was assured by the sales rep that the dues will be $29/year for lifetime. It will never change. Got a bill for $79/yr. Directed to paragraph 3(c) when asked, clear bait-and-switch. I am in if there is class action lawsuit.

Back in 2006 I paid for lifetime contracts with 24 Hour Fitness. My lifetime annual membership of $29 just got increased to $149. I told that I would only pay $29 a year for the rest of my life. Also, noticed that different people pay different price.

The contract advises 5% is all that is allowed. The sales guy that TOOK MY BIG CHECK said this would never happen. Seems you can't count on anyone these days. Also, I have the electronic contract provided online and it looks altered to me. I'm looking for the original now. Lastly, I have never in my life heard a representative be so rude over the phone. Isn't this fraud? Class Action? I have no choice but to pay so I will. I really hope they don't get away with this.

Same thing as everyone else. I prepaid for three years since 10/24/2007. Paid $1,248.75. Contract expired in 2010 with renewable option. I renewed every year since this year. Rate was always $29 per person per year. Now this year they decide to up it to $79 for one person per year and the other person $29 per person per year. Why the increase and why the difference? Only that the spouse is not a frequent flyer. The contract is not very clearly about the for life renewable contract price but we can't all be wrong. I'm taking this to the local television station for consumer advocate action if I don't get my price stayed from 24 Hour Fitness. Count me in for a Class Action.

I also signed up with a contract with 24 hr Fitness in 2007. I paid $600 up front for 3 yrs & guaranteed $29 annually thereafter (lifetime). That is all I've had to pay up until this year's renewal, they billed me $135 to renew. Can not get through to anyone on the phone, very upset about this increase! I'm in on class action as well.

So like the hundreds of other people here, I purchased my 24 Hour Fitness membership for 3 years upfront fee for $650 and they said I would be locked in with a lifetime rate of $149 a year. Sure enough, this year my bill was changed to $249 up 67%. Please put me in for the class action lawsuit as well, because they promised me this was a lifetime lock. I've already submitted my complaint.

In 2007 my wife and I signed up our family (me, wife, daughter, and son) for a lifetime membership in 24-hour fitness. We were told we could pay the $2000 upfront cost and then only have to pay $29 per year per participant for life as long as we continued to make the yearly payments on time. This year we received a bill for $79 per person. When we called they said that the contract stated they could raise the fees at anytime.

I have been a member since 2003. I paid 895.00 for a 3-yr. contract, trainer included. After the three years was up I was to pay 20.00 a year. I have paid my membership in advance since 2006-2013 without a problem by online bill pay through Chase bank. In 2014 I sent the payment one month early thinking I was finished. I didn't notice that 24 Hour sent my payment back. I have gone to the gym a few times during 2014 without any employee stopping me. Each visit I provided the employee at the front desk with my driver’s license and membership card with no problem.

I signed up a contract with 24 hours fitness on 2006. The annual membership fee is $29 on the contract after I prepay around $700 for the first 3 years. Today I found that they have increased the due from $29 to $87. I'm joining the 400 people here to complain. If there's class action, count me in.