24 Hour Fitness

According to the bank's fraud alert, this theft used my credit cards to purchase about $1200+ items from Target, and $50+ gas lines from gas stations, both locations all close to 24 Hour Concord. Theft is theft, their job is to steal. Of course, I have learned from this incident how to prevent theft. What about 24 Hour Fitness, are they going to have an internal investigation into the incident? Was this theft by a regular member/visitor? The theft carried the tool inside the club to complete her job, does the club would take each incident seriously to see how the club worker did their job? As a member for over 20 years, I hope Corp leaders of the 24 Hour club can provide some positive attitude regarding the incident, not just excuses their responsibilities, and let members suffer.

They have gotten complaints from other women about the freezing, but it's just ignored by the staff, the management and the owner. The Manhattan Beach location at 1500 Rosecrans Ave, Ste 100 at times has no hot water, people drop their trash and hair on the floor instead of putting it in the trash. At Manhattan Beach, the men pretend like they can't look up from their cell phones until after they walk into the Women's locker room (I would bet they are hoping to see someone naked), I have been and still go to each of these locations and they are the most disgusting gyms that I have ever experienced in my life. All this happens in the Women's Locker Room. All 3 locations are disgusting, they need more than just the 1 cleaning lady for each gym, they need 3-4 cleaning people because they are picking up behind children in adult bodies.

Having been a part of a basketball club for a few years now, we understand the struggle to find a place to practice as a group, especially when it's cold outside. However, this doesn't make it ok for 24 Hour Fitness to rent out a part of a facility they are already collecting money from. I call this double dipping as well as not fair to the members. I am not happy with this decision, I made my opinion known to the Manager and the GM, and since getting off the phone with them, I started a social media frenzy. I posted on IG, Twitter, Facebook, and Nextdoor and complained to the Better Business Bureau. I hope the money you receive from renting the courts is more than you will lose in membership fees. I and several others are sending emails to Corp regarding our frustration about this issue as well.

I hope the decision to double dip on earnings is worth the loyalty you will lose. I was discussing with the owner of our basketball team today about having several of the boys sign up so they could work out together during the club season. You have lost those potential memberships and whomever I can affect via social media. My 15 years of loyalty has got me decreased amenities and services rather than the appreciation a customer should receive. I hope to see changes to this decision. You will be receiving emails from other members that this has affected and aren't happy either.

He instead offered the same membership for $30 per month. I asked to speak to the general manager, Bo **, but he wasn't interested in speaking to a potential customer but he did tell the person I was speaking with that he also wouldn't honor what his sales person quoted just five hours earlier. This management team at 24 Hour Fitness uses Bait and Switch sales tactics and I felt others should be warned to find another gym so they too aren't exposed to these tactics.

I spoke with Kory & Riley. They provided no guidance because management nor maintenance wasn't available. Later, Kory closed the jacuzzi and told me that the Ph was high when he tested it. He indicated that maintenance comes only 3 times a week. Maybe they over apply chemicals. He also took down my name and number for a follow up call. I received none, and I am pissed. My skin is still irritated! It is still red, dry and ashy, itches, and feels like pins sticking me. If it persists, I will go to ER or Urgent care. I've given 24 Hour Fitness many opportunities to address this issue directly with me but received no material response:

1. Left contact info at the gym.

2. Sent emails to Sales & General Manager - Megan Bartlett twice.

3. Sent complaints on line (24 Hour Corporate) twice.

They seen evasive. I am very disappointed and do not recommend using their wet facilities.

When I told the manager that I did not like their machines because they were too old and that I wanted to cancel my son membership he insisted on us to try again and he decided to lure me with a free session with a guy Steven. I left that day feeling bad because I really did not want to stay there any longer and I didn’t care for any free session. I called the next day to talk to the manager again. His name is Benjamin by the way. He he started playing games pretending he was not listening. I remind him what he said that he promised that if I didn’t like it he was going to refund me in full and I was calling to say that no I definitely do not like and I would not waste my time with any free training. That the place is overcrowded and no clean and he started pretending he doesn’t listen and saying hello hello.

I called again and talk to Amherst and explained to her and she said she was going to leave a message for the general manager who was very rude and said I had already miss a session and he was not going to refund the money for it even when I explained that was a free session offered by Ben. He starteD raising his voice and said that either me or my son were not welcome there and that he was not longer going to be refunded a full amount. So rude and disrespectful person. I called my bank and let them deal with them but surely I will never deal with 24 fitness center at least in the College location in San Diego.

Customer service at 24 hour fitness refused to honour a free 3-day pass and humiliated me with in front of other members who were at the front desk at that time by saying that their facility has several thousand members and if they let each “freebie” in the gym it would be overcrowded. His tone and expressions were unprofessional and totally proved their reputation of the company with ugly customer service. When I asked for a manager, they told me that manager is not available. Never coming back to this network of gyms! I am so happy I didn’t pay for their membership before “trying it out”. I would not recommend 24 hour fitness to anybody!