24 Hour Fitness Reviews

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About 24 Hour Fitness

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24 Hour Fitness is a nationwide network of fitness centers founded in 1983. It offers a range of workout facilities and classes. The gyms feature cardio and strength equipment, group exercise classes and personal training services, providing members with flexible access to fitness resources.

Pros
  • 24-hour accessibility
  • Variety of equipment available
  • Clean and well-maintained facilities
Cons
  • High membership fees
  • Crowded during peak hours
  • Inconsistent customer service

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24 Hour Fitness Reviews

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    How do I know I can trust these reviews about 24 Hour Fitness?
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    Page 1 Reviews 0 - 7
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    Staff

    Reviewed May 7, 2026

    The recently renewed 24 Hour Fitness Sunnyvale offers some new machines and a clean well outfitted environment. But a knowledgeable trainer like Bryce, who knew exactly what I needed to do to meet my goals, really made all the difference for motivating me.

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    Staff

    Reviewed April 24, 2026

    I have always wanted to participate in a Zumba class, and I’m glad I finally did. Ms. ** is a fantastic Zumba instructor. Her dance techniques electrify everyone in the class. Although her classes are supposed to last an hour, she always lets us stay longer. I truly recommend her; you will love her as much as I do!

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      Customer Service

      Reviewed Feb. 23, 2026

      I started training Summer 2025 with personal trainer Ryan ** at the 24 Hour Fitness location in Irving on Market Place Blvd and I am so thankful I got him as a trainer. I have noticed a huge change in my body toning, weight loss, strength, and overall health. When I originally started my training, I wore a size 8 to 10 in my pants and skirts and now have gone down to a size 0 to a 2. My shirt's down from a large to a small. Not only have I noticed a lot of muscle definition but others have noticed how toned my body is getting. Additionally, I have noticed a huge difference in my outside activities such as yoga. I have become a lot stronger and my endurance has increased a lot. I highly recommend Ryan as a personal trainer. Thank you Ryan **.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffFollow-Through

      Reviewed May 18, 2026

      24 Hour fitness (Issaquah, Black nugget road) is great until the time they make you a member! After that, the only goal is to make more money. I joined as a member in November 2025. At the time of my enrollment, my membership explicitly included a 1-hour personal training session. I could see this session available in my app and intentionally waited to schedule it until I had established a regular gym routine, ensuring the session would be as productive as possible for my long-term fitness goals.

      When I attempted to book the session recently, the option had disappeared from the app. I was informed by the club staff that a "policy change" had eliminated these sessions. Furthermore, when I spoke with the manager to resolve this, I found the interaction to be unprofessional. I was told that "nobody else has complained," which is a dismissive response to a legitimate concern regarding a promised service. A change in corporate policy does not retroactively void the terms and "consideration" offered at the time of my signing. I value my membership, but I also value the commitments made when I joined. Further, writing to several contact us page on their website, Instagram account did not get any response at all. THEY DON'T CARE!!!

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      Reviewed April 12, 2026

      Scott **, General Manager is discriminatory against handicapped individuals; The bathrooms and pool areas are FILTHY MOST OF THE TIME, moldy and never cleaned well at all!

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      Reviewed April 5, 2026

      Glendora Gym needs New management. Gym is extreme not maintained.

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      MaintenanceStaff

      Reviewed March 25, 2026

      Irvine jamboree. Half of the treadmills out of order. Take your business elsewhere. Terrible operation. No one cares! Management is aware of the equipment but there is no follow-through. Maintenance people need to be fired for not doing their jobs. The equipment needs to be replaced with some equipment that is more reliable.

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      Customer Service

      Reviewed Feb. 19, 2026

      I been a 24 Hour Fitness member for 11 years, been so many other locations, all other crew members are nice except the one located at Chino Hills Parkway, the manager name Joseph is a jerk, very rude and reckless, talking with harsh tone, and saying: he is the manager, the other members whatever they say doesn’t matter. Even threatening to cancel your membership with no reason. Terrible personality. Ruined 24 Hour reputation. Bad attitude, suggest avoiding talking to him if you have questions, talk to others might be good and easy.

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      Refunds & Payouts

      Reviewed Feb. 16, 2026

      I was with 24 hours for over 5 years. I paid annually with them. And I cancelled my gym membership in December. Now they are telling me I don’t get a refund from December 2025 to June 2026. Because of the terms and conditions. That’s bullshit. I haven’t stepped foot in 24 Hour since Dec 3,2025. And I can’t get my money back. That's bullshit.

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      Reviewed Jan. 30, 2026

      I’ve been a member at 24 Hr for five years, and the facility and equipment was in need of some TLC. Well, they are under new management, and you can see it, and feel it. Leadership matters!

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      24 Hour Fitness author review by Joey Thurman

      24 Hour Fitness offers over 400 gym locations in 13 states, including California, Colorado, Florida, Hawaii, Maryland, Nevada, New Jersey, New York, Oregon, Texas, Utah, Washington and Virginia.

      • GX24 classes: 24 Hour Fitness offers group exercise classes in four categories: Burn, Intensity, Strength and Bliss. Each class is taught by a trained instructor and offers motivation and community to help you meet your fitness goals.

      • Fit:Perks Rewards: Members can sign up for the free Fit:Perks Rewards program, which allows you to earn points for working out and participating in 24 Hour Fitness’s social media channels. Points are redeemable for sweepstakes entries, giveaways, discounts and promotions.

      • My24 app: 24 Hour Fitness helps you stay organized to reach your fitness goals with its My24 app. The app allows you to view updated class schedules, join challenges, set and conquer goals, link other fitness apps and wearable devices and more.

      • Training Club 24: For clients who enjoy competition, 24 Hour Fitness’s Training Club 24 lets you compete in team workouts that build in intensity every week. Coaches help teams set and meet goals.

      • Kids’ Club: Children up to age 12 can attend the Kids’ Club, which features CPR- and First Aid-certified attendants, a fast and secure check-in process and active play. Members can purchase single Kids’ Club visits or add monthly payments to their membership plans.

      by Joey Thurman Fitness and Nutrition Advisor

      Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

      24 Hour Fitness Company Information

      Company Name:
      24 Hour Fitness
      Website:
      www.24hourfitness.com