24 Hour Fitness

24 Hour Fitness

 2.8/5 (2098 reviews)

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Overall Rating2.8 out of 5
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Verified Reviewer
Original review: June 1, 2023

5/28/2023, A female theft must follow me into the locker room of 24 Hour Concord (359 Sun Valley Mall, Concord, CA 94520), and watched me put my bags (purse, Apple Watch, and others) in the cabinet, I locked the cabinet with a pretty heavy lock, and 20 minutes later when I came back, my cabinet lock was cut, my bag was gone. I reported it to the front desk, and I was told according to their camera, there was no one carrying my bag who walked out of the club, also made a sound conclusion there was nothing to do with 24 Hour fitness club. Such an irresponsible attitude made me more upset than that theft.

According to the bank's fraud alert, this theft used my credit cards to purchase about $1200+ items from Target, and $50+ gas lines from gas stations, both locations all close to 24 Hour Concord. Theft is theft, their job is to steal. Of course, I have learned from this incident how to prevent theft. What about 24 Hour Fitness, are they going to have an internal investigation into the incident? Was this theft by a regular member/visitor? The theft carried the tool inside the club to complete her job, does the club would take each incident seriously to see how the club worker did their job? As a member for over 20 years, I hope Corp leaders of the 24 Hour club can provide some positive attitude regarding the incident, not just excuses their responsibilities, and let members suffer.

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Verified Reviewer
Original review: May 17, 2023

The Torrance location at 21501 Hawthorne Blvd, Torrance is a hangout for drug dealers, there was someone vomiting in his car, and I would have called Paramedics, but I couldn't find him. I use the handicap shower in every gym location because of my disabilities and one day someone left BM all on the floor and on top of the shampoo & conditioner dispenser, it was disgusting. The other Torrance location at 2685 Pacific Coast Hwy, Torrance is -20 degrees every day (bring your Arctic gear).

They have gotten complaints from other women about the freezing, but it's just ignored by the staff, the management and the owner. The Manhattan Beach location at 1500 Rosecrans Ave, Ste 100 at times has no hot water, people drop their trash and hair on the floor instead of putting it in the trash. At Manhattan Beach, the men pretend like they can't look up from their cell phones until after they walk into the Women's locker room (I would bet they are hoping to see someone naked), I have been and still go to each of these locations and they are the most disgusting gyms that I have ever experienced in my life. All this happens in the Women's Locker Room. All 3 locations are disgusting, they need more than just the 1 cleaning lady for each gym, they need 3-4 cleaning people because they are picking up behind children in adult bodies.

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    Verified Reviewer
    Original review: April 27, 2023

    I have been a member for several years and since covid this facility has been declining. The Scarsdale location is not cleaned often, when items are broken they are slow to fix at all. Also now they are cutting back the pool hours when it is used mostly by seniors and the disabled to add more hours in the morning. They claim the pool is underutilized at that time but it is full of seniors and disabled people and they are discriminated against the older people, even though they are a "silver sneakers" gym! Seniors beware!!!

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    Verified Reviewer
    Original review: Feb. 24, 2023

    I am very disturbed that this facility has rented out the basketball courts to an outside business in which the individuals have to pay to be members, and are now monopolizing the courts at a prime time from 6-9 Tuesday through Thursday. My son is 17, trying to practice as much as possible, working toward a college scholarship, and now his access to practice has been taken away because of Corp greed. We are members of this gym, which claims to have 24-hour access to the amenities, yet we now have no choice about this decision that was made for us. We have had our access to the courts taken away from us. How is this decision fair to members?

    Having been a part of a basketball club for a few years now, we understand the struggle to find a place to practice as a group, especially when it's cold outside. However, this doesn't make it ok for 24 Hour Fitness to rent out a part of a facility they are already collecting money from. I call this double dipping as well as not fair to the members. I am not happy with this decision, I made my opinion known to the Manager and the GM, and since getting off the phone with them, I started a social media frenzy. I posted on IG, Twitter, Facebook, and Nextdoor and complained to the Better Business Bureau. I hope the money you receive from renting the courts is more than you will lose in membership fees. I and several others are sending emails to Corp regarding our frustration about this issue as well.

    I hope the decision to double dip on earnings is worth the loyalty you will lose. I was discussing with the owner of our basketball team today about having several of the boys sign up so they could work out together during the club season. You have lost those potential memberships and whomever I can affect via social media. My 15 years of loyalty has got me decreased amenities and services rather than the appreciation a customer should receive. I hope to see changes to this decision. You will be receiving emails from other members that this has affected and aren't happy either.

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    Verified Reviewer
    Original review: Dec. 29, 2022

    I called 24 Hour Fitness in Summerlin, Las Vegas, NV, at 10 a.m. today and spoke with a sales representative about their Platinum membership. The sales representative quoted me a special rate of $22 per month. I was driving at the time and didn't want to try and provide my credit card info so I asked if I could call back at 3 p.m. to finish the membership. When I called back at 3 p.m. the salesperson had already left for the day. I spoke with her sales manager and he informed me that he couldn't honor the $22 per month price I was quoted five hours earlier because the special had ended.

    He instead offered the same membership for $30 per month. I asked to speak to the general manager, Bo **, but he wasn't interested in speaking to a potential customer but he did tell the person I was speaking with that he also wouldn't honor what his sales person quoted just five hours earlier. This management team at 24 Hour Fitness uses Bait and Switch sales tactics and I felt others should be warned to find another gym so they too aren't exposed to these tactics.

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    Verified Reviewer
    Original review: Dec. 10, 2022

    I purchased a year-long membership in the understanding that my kids could use it with buddy passes. My scheduled changed, they cannot use it without me present. I cannot transfer it because it is “a contract”. They would not reimburse it.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Oct. 25, 2022

    Since Covid shutdown they have continued to charge my account many times, despite me putting holds on my accounts several times. The branch manager promised to reimburse me for any months I was charged that I didn't attend (which was all months since then), and they haven't followed through with this promise and I have not received the rest of those refunds yet. I have spent way too much time with calls and emails unanswered, no way to contact corporate or make complaints, and leave me no choice but to go the legal route now, incurring interest fees and legal costs that I will have to request be reimbursed by 24HF in resolution, but still have to front for now. This is their last chance to resolve this amicably by contacting me immediately.

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 27, 2022

    September 27, 2022 RE: My Skin Was Chemically Burned or Irritated In 24Hour Fitness Jacuzzi. To Whom It May Concern: I visited Denver's 4120 East Alameda location on September 25, 2022. After my workout at about 5pm, I got into the jacuzzi for about 15 minutes. Once I got out my entire body felt like pins were sticking me. The sting is still there today, 9/27/2022, but not as bad. There were too many chemicals in the jacuzzi that caused this irritation. The water was not very hot, so it wasn't due to heat. I was so upset when I looked at my body and noticed that it was fire red all over, that I went to the front desk to express my dissatisfaction, in my trunks.

    I spoke with Kory & Riley. They provided no guidance because management nor maintenance wasn't available. Later, Kory closed the jacuzzi and told me that the Ph was high when he tested it. He indicated that maintenance comes only 3 times a week. Maybe they over apply chemicals. He also took down my name and number for a follow up call. I received none, and I am pissed. My skin is still irritated! It is still red, dry and ashy, itches, and feels like pins sticking me. If it persists, I will go to ER or Urgent care. I've given 24 Hour Fitness many opportunities to address this issue directly with me but received no material response:

    1. Left contact info at the gym.

    2. Sent emails to Sales & General Manager - Megan Bartlett twice.

    3. Sent complaints on line (24 Hour Corporate) twice.

    They seen evasive. I am very disappointed and do not recommend using their wet facilities.

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    Verified Reviewer Verified Buyer
    Original review: Sept. 21, 2022

    I got a membership for my son who is a minor for the 24 Fitness center in College Avenue in San Diego. After trying a day I realized the machines are really old and the hygiene is down to zero. Instead of sanitizer they put just water in their bottles. The hot room no one uses a towel to seat people leave a pool of sweat behind and next person just comes and seats in it without even knowing that a minute ago there was a lot of sweat there. No one cleaning. It is overcrowded and you don’t feel the air conditioning at all. Not only that people just get there and put whatever loud music they want disregarding anymore else around and management do not have any control on that.

    When I told the manager that I did not like their machines because they were too old and that I wanted to cancel my son membership he insisted on us to try again and he decided to lure me with a free session with a guy Steven. I left that day feeling bad because I really did not want to stay there any longer and I didn’t care for any free session. I called the next day to talk to the manager again. His name is Benjamin by the way. He he started playing games pretending he was not listening. I remind him what he said that he promised that if I didn’t like it he was going to refund me in full and I was calling to say that no I definitely do not like and I would not waste my time with any free training. That the place is overcrowded and no clean and he started pretending he doesn’t listen and saying hello hello.

    I called again and talk to Amherst and explained to her and she said she was going to leave a message for the general manager who was very rude and said I had already miss a session and he was not going to refund the money for it even when I explained that was a free session offered by Ben. He starteD raising his voice and said that either me or my son were not welcome there and that he was not longer going to be refunded a full amount. So rude and disrespectful person. I called my bank and let them deal with them but surely I will never deal with 24 fitness center at least in the College location in San Diego.

    2 people found this review helpful
    Verified Reviewer
    Original review: Aug. 23, 2022

    I have had YMCA membership for several years now and decided to try 24 Hour Fitness since the membership price is lower and the facility is closer to my house. After just one interaction with horrible customer service representative at the front desk, I decided to go back to YMCA and continue paying higher membership fees. You get what you pay for.

    Customer service at 24 hour fitness refused to honour a free 3-day pass and humiliated me with in front of other members who were at the front desk at that time by saying that their facility has several thousand members and if they let each “freebie” in the gym it would be overcrowded. His tone and expressions were unprofessional and totally proved their reputation of the company with ugly customer service. When I asked for a manager, they told me that manager is not available. Never coming back to this network of gyms! I am so happy I didn’t pay for their membership before “trying it out”. I would not recommend 24 hour fitness to anybody!

    4 people found this review helpful
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    24 Hour Fitness author review by Joey Thurman

    24 Hour Fitness offers over 400 gym locations in 13 states, including California, Colorado, Florida, Hawaii, Maryland, Nevada, New Jersey, New York, Oregon, Texas, Utah, Washington and Virginia.

    • GX24 classes: 24 Hour Fitness offers group exercise classes in four categories: Burn, Intensity, Strength and Bliss. Each class is taught by a trained instructor and offers motivation and community to help you meet your fitness goals.

    • Fit:Perks Rewards: Members can sign up for the free Fit:Perks Rewards program, which allows you to earn points for working out and participating in 24 Hour Fitness’s social media channels. Points are redeemable for sweepstakes entries, giveaways, discounts and promotions.

    • My24 app: 24 Hour Fitness helps you stay organized to reach your fitness goals with its My24 app. The app allows you to view updated class schedules, join challenges, set and conquer goals, link other fitness apps and wearable devices and more.

    • Training Club 24: For clients who enjoy competition, 24 Hour Fitness’s Training Club 24 lets you compete in team workouts that build in intensity every week. Coaches help teams set and meet goals.

    • Kids’ Club: Children up to age 12 can attend the Kids’ Club, which features CPR- and First Aid-certified attendants, a fast and secure check-in process and active play. Members can purchase single Kids’ Club visits or add monthly payments to their membership plans.

    by Joey Thurman Fitness and Nutrition Advisor

    Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

    24 Hour Fitness Company Information

    Company Name:
    24 Hour Fitness