24 Hour Fitness Reviews

I have been a member since 2003. I paid 895.00 for a 3-yr. contract, trainer included. After the three years was up I was to pay 20.00 a year. I have paid my membership in advance since 2006-2013 without a problem by online bill pay through Chase bank. In 2014 I sent the payment one month early thinking I was finished. I didn't notice that 24 Hour sent my payment back. I have gone to the gym a few times during 2014 without any employee stopping me. Each visit I provided the employee at the front desk with my driver’s license and membership card with no problem.

I signed up a contract with 24 hours fitness on 2006. The annual membership fee is $29 on the contract after I prepay around $700 for the first 3 years. Today I found that they have increased the due from $29 to $87. I'm joining the 400 people here to complain. If there's class action, count me in.

I'm in the same boat as everyone else who signed a lifetime contract after paying for 3 years upfront. I'm in on the class action lawsuit - just need info to join. I've called 3 times and have had call escalated twice and haven't had any luck with getting my normal rate of $49 a year. I'm still waiting for my original contract to be sent to me so I can verify where I initialed that I was going to accept any increases. Very shady business if they sneaked in a clause after selling everyone on a lifetime deal.

Member since 2009/2010. Paid $600 upfront for 3 years and was told and my annual membership thereafter would be $49 for life. Just got my bill and see that the bill is now $99. I'm unhappy that in multiple verbal conversations with 24 Hour management and personnel, I was told $49 for life. However, looking over a digital copy of my contract emailed to me in 2010, the contract got me and the rest of us in the same boat. Page 2: "3(c). Right to Increase Dues: If you have a prepaid membership, 24 Hour will not increase your Initial Annual Renewal Amount on page 1 of this agreement, but may increase all subsequent annual renewal amounts. 24 Hour will send you notice of your new annual renewal amount each year thereafter prior to the end of your then current term."

I also signed up in 2006 and was told I would pay only $49.99 for life and that is how much I have been paying. Now I'm being told the rate is $99??? Only reason I took this deal was because the ** management said it would be this rate for life. How can you go and change a contract like that? How would they like it if I told them I felt like paying less per month because I felt like it? Any lawsuit that is happening I am 100% in! ALSO I find it odd that my mom did this exact membership except she only owes $29 per year for life and when her renewal came today there was no price increase. So for some reason because they are "bringing in new equipment" I along with others have to pay more, but hers has not gone up? (not that I want it to) I just find this whole practice shady and I refuse to pay DOUBLE what I was paying before. I will switch gyms if they don't fix this and they will lose many clients and business.

Like everyone else, I was sold a "lifetime" membership with a prepaid 3 year fee followed with a "locked in" lifetime annual renewal fee. This was increased 100% this year... There's a petition you can sign if you google "petition 24 hour fitness change.org." Let's get things going!

About 2 months ago I spoke to the Club Manager and requested that my membership be cancelled after being a member for 5 years. He said that he understood my request but would rather freeze my status for 2 months in case I wanted to reactivate my status. The reason for leaving is that my dues were about 32.00 per month until about 18 months ago. At that time, I upgraded to super membership in order to go to the Auto Mall location which has a swim pool. My monthly dues then increased to 42.00 per month which is on an auto pay status. My reason for resigning is that the club staff do not circulate on the workout floor and assist members with technique or other pertinent areas that are part of body building/toning.

Just like everyone else here, I paid for a 3 year membership upfront at $500. Thereafter I was promised membership at any club for an ANNUAL fee of $29.00. Today I go in, and they tell me that my account had been terminated because I hadn't paid in 2 years. The thing is, I was never notified of a bill. In past years, they would often send me an email offering to renew the price at $29 which I of course immediately paid. But now they just straight up cancelled the membership. Please contact me to participate in the class action lawsuit. Who is making the phone call?

In 2007 I purchased a lifetime policy with 24 Hour Fitness for $1020 for 1 year with the explicit intent of "locking in" a $49 renewal in perpetuity. This month I received a letter that my rate will be changing to $100 per year. The back of that agreement has solely 1 section addressing membership increases. The section reads "24 Hour may increase your dues once per calendar year. The increase will be calculated at not more than 5% of your monthly dues." This is meant for people on a month-to month rate. As far as my contract states with 24 Hour Fitness my $49 renewal should continue. I called College Grove for comment. I was told that the rate increase was an "annual fee" that is being used to update and maintain all of the gyms. I searched my contract for language on "annual fees." There is none.

Like most people who signed a lifetime membership paying an upfront large down payment for the promise of having a guaranteed yearly due. Back in 2006 my wife and I both signed up for a lifetime membership for 24 Hour Fitness Sport Clubs. We both paid $600 each for the first three years and the following yearly membership would be $30 dollars forever. That's how it was sold to us. The sale person overly emphasize the locked rate, will never go up, this will never be offered again deal, etc. of the yearly guaranteed rate of $30 for life. I remember the sale person because he kept on saying $30 dollars for life when I had second thoughts of putting down $1200.

I too have received a significant increase in my renewal notice when my original agreement stated a lifetime renewal amount of $49 per year. I called customer service and waited approximately 15 to 20 minutes to talk to someone. I was told the increase was allowed per paragraph 3(c) in my agreement. I did not have my original agreement in front of me when I placed the call.

2006, signed a contract stating that I pay $700 upfront that would cover the 1st 3 yrs of membership dues, then annual membership fee would be $29 a year for life after that. I asked the sales guy if it would ever increase and was assured it would not. He said $29 for life. Today I got a bill for $79. Called and spoke with someone at the 866 726-4497 number and was told that they can increase it to whatever corporate want to. This is illegal! I don't care what the contract says in section 3c buried under a bunch of legal jargon they know you will never read. When the sales guys says, "The rate will never increase" that is a legal agreement. If someone starts a class action lawsuit please count me in. I'm going to start with small claims for now and see where it goes.

In October 2007, I made a visit to Chino Hills 24 Hour Fitness. I was told that if I paid for 3 years in advance EVERY year thereafter would only be $49 renewal fee. So of course I signed up. This week I just received my renewal notice and it states, "To ensure we're able to continue to offer you a comprehensive approach to health and fitness, it has become necessary to increase your annual renewal amount."

I received an annual renewal email from 24 Hour Fitness recently and when I went to pay, I noticed that my annual renewal went from $49 a year to $124. I called customer service and was put on hold for 30 minutes. The representative who answered explained to me that they're "making renovations" and Section 3c said that they could increase my membership fees. That's not how it was explained to me when I signed up. I was promised that if I paid upfront for 3 years, that I'd have a lifetime membership rate of $49/year.

Just adding to the chorus here that I feel scammed by 24 Hour Fitness. I bought a "lifetime" membership in 2007 by paying a huge upfront amount and was told that I would pay $49 per year after 3 years. I just received my renewal letter stating that it has raised to $99 per year. I would not have purchased this plan had I known that 24 Hour Fitness could raise their "locked in" fee whenever they wanted. How do I know that the price will not double again without warning? Even though they inserted some legalese in the contract stating that they could raise the price, doubling the price without warning seems very unethical. I can't imagine that there are many of these memberships out there. The company should just grandfather our accounts lest this become a legal nightmare for them.

Like most others I read here, I bought a prepaid membership at my local 24 Hour Fitness in 2006, the Prepaid Membership fee was $700 for the 1st 3 years, then, $49/year after that for my Prepaid Initial Annual Renewal Amount. My bill had been $53.02. At that time, it was explained to me, that the extra expense of $4.03 was taxes. This year, I received my annual renewal notice for $107.32. I have not been able to get through to Corporate, as all lines are busy with OVER 30 minute hold time. I went in & spoke with the Club Manager. We went over my contract. She explained that 24 Hour Fitness increased my dues 3% for every month for the past 6 years. I argued that I do not have a monthly contract. Anyways, she said there was nothing she could. The wording on the contract is as follows:

I was like a lot of other member who sign up for the promotion, paying $1000 for the first three year and 29 dollar after that for life. That is what the staff at 24 hour fitness told me, and did not say anything about they can increase any amount and any time they want. Every year since 2007 I pay for the 29 dollar on time. I can understand they increase the membership by 10% or max 20% but this year they increase my membership over 150%. I went to the club. The manager told me they could not do anything. I call the company and have to wait a long time for them to answer. They told me rudely that I have to pay it or they will cancel my membership. So from what I am understand is 24 hour fitness don't need to care about the agreement and just lie to member and get them sign up first and then raise their membership anytime they want. What kind of company is this?

I paid 700 dollars upfront at my local 24 Hour sport facility and was told I would not be charged additional fees or increase in annual costs so long as I stayed within the same type of facility throughout California. I tried using my membership to a super sport and was denied access even to use the facility bathroom! I am not happy with the increase to the original contractual membership because I feel a lot of the 'health benefits' do not cater to people built for my body type.

I signed up for a 24 Hour Fitness membership back in 2008. At that time, per the contract I signed, I paid $749 upfront for a three-year membership with a $199 yearly renewal. I just received a renewal notice for $299?!?!? I don't understand how they can offer me a contract price, then raise it by 50%. I'm not buying the maintenance costs, or costs of building new gyms excuses. That is not my problem. If they want to charge more, have them increase charges for new memberships, see if they don't join Fitness 19 instead.

McCardle vs 24 Hour Fitness ruled against 24 Hour Fitness. They sold "All Club" Memberships and "All Sport" memberships. They later opened clubs and excluded those members from those clubs, requiring them to upgrade in order to use them. In California, they lost the case and were required to allow everyone access to "All" Clubs, using the dictionary definition not 24 Hour Fitness' definition. In Colorado, members with "All Club" memberships are also excluded from "Super Sport" locations. The difference in these new gyms is apparently towel service. In Colorado, these new clubs have been opened in Highlands Ranch and Parker -- suburbs of Denver. While inner city Denver still has access only to the older clubs, even with their "All Club" memberships.

24 Hour has to give you your contract because you are paying for their services. You should get a lawyer to retain your contracts. Save your receipt and sue 24 Hour. I bought my membership in 6/2015. Most of the location in San Francisco were regular gym until I was recently informed by 24 Hour employee that they changed 5 locations in SF: Ocean, Van Ness, California, Montgomery, and Marathon to super around August 2015. It's called false advertising and/or scam. It's against the law.

For the past week, I've spent at least an hour waiting trying to get a hold of someone to cancel my membership for eternity. I've called at different times of the days and no one ever picks up the phone. My advice: chose another fitness club. I'm never coming back to 24. These guys don't even deserve 1 star.

I was also told I would be guaranteed dues of 29 year for life. My dues went up to 79.00. I was on hold with corporate office for over a hour and she stated they could increase dues. After reading the contract it only mentions monthly dues can increase 3% yearly. I want in on the lawsuit.

Although my experience of the club was fair, if pricey for the product, my experience after I couldn't use their club has been horrendous. My family and I moved out of state, over 50 miles from the nearest club. We tried calling the club in advance to cancel the membership (about a month early) so we'd know what was needed and they could help us schedule it. We kept getting transferred to other people or told they couldn't help us. I tried going in and they said no one on site could help, I'd have to go online or call the toll free number. Online, the website was very hard to navigate to find where I could cancel and then it says "you must call to cancel." But once I called they asked for a bunch of documents that we didn't have yet and said we wouldn't be charged a cancellation fee since our new state didn't have any clubs in it.

The short of my experience is this: My "LIFETIME" membership renewal just increased. Please sign the petition at change.org asking for them to honor what we were told we would get. Now, here's the novel version of my experience: I like many others prepaid for 3 years at a cost of $750 with a verbal explanation that it would renew at $29/year. I was told it would stay at that price unless I didn't pay it on time or cancelled. I got the contract in 2007 and began paying the $29 renewal price after the first 3 years. Then this month (my 6th time renewing, beginning my 9th year of membership) I received my renewal notice and it had increased to $79 for this year with the explanation that the cost of giving service and upgrading the clubs requires an increase in membership price.

24 Hour Fitness recently raised the prices on all memberships. Even the ones which they are legally abided to not increase due to the verbal agreements and assurances that were given to the people to sign up. They did not provide any previous notification which is stated in their contracts. People, like myself, were told of the price increase when we were rejected access even after paying the dues right before the increase. That was how 24 Hour Fitness decided to notify people, basically, a surprise increase.

The 24 Hour Fitness facility in which I bought my lifetime member to all Sport level facilities has changed its level to Super Sport and has denied me access unless I pay more to upgrade my membership. The words "bait and switch", "unfair and fraudulent business practices" come to mind. I would like to know whether anyone else has had this problem and what can be done to protect consumers in such a case.

Called the cancellation line to end my membership. Had to wait on hold for 24 minutes but when I got a hold of someone, the customer retention dept. lowered my rate $5/mo, waived my previous last month's unpaid balance, and gave me 2 months free on top. Can't speak about the life deal everyone is talking about as I am month to month. But I found the phone call productive. I recommend calling every couple months to keep getting retention bonuses.

I have been a member for a month now and I am happy until I tried to take my sister with me to go to the gym. Was hard enough to ask her to go with me and once we got there the front desk girl denied her access. She said she needs an appointment to have a free pass. I know for sure that you don't need an appointment. You have to live within the area, and never had a membership, which those I can understand. So the way I see it, they don't have a set rules and whoever work on the front desk can denied access anytime he/she feels like it. I smell discrimination here. So we left and don't want to fight over it. And the next day I saw a guy asking for a pass and without even need to show an ID or anything she let him in just because he was with one of the member that she familiar with. So they can pick and choose all they want. I believe this is like a time bomb, someday somehow, they will get sued because of this.

My family and friends paid for lifetime contracts with 24 Hour Fitness. Our lifetime annual memberships just got increased after years being at the Agreed Contracted set Annual amount. I was told that I would only pay set contracted annual fees for all of us every year for the rest of our lives with no increase in annual dues. Also there would be NO INCREASE as long as we paid our annual dues on time. I have heard that many annual members are incurring the same problems with their annual memberships and the employees even agree that the annual increase of our annual membership is wrong and unethical. The increase has more than doubled and customer service will not let you speak to corporate management about this issue. A Legal Team needs to look into 24 Hour Fitness Annual Membership Contracts and their Finance/Accounting Department and Executive who made these changes as this is wrong and unethical!

I joined 24 Hour Fitness in 2000 - paid $500 and $14 per month for all sport gym access. I tried to go to a super sport and was told I could not attend that club. I called customer service and I was told that to go to that club I would have to pay any additional $15 per month with a $41 upfront fee. I am very disappointed and if anyone is thinking of doing a class action against them please count me in. I just can't believe that they can get away with doing this to their long time members.

Well, I'm writing this as I'm on hold with 24 Hour Fitness for the second time - about 30 minutes each. I'm assuming I'll have the same results as everyone else. I signed up on 09/13/2007 for a prepaid membership - I paid $538 upfront for 3 years and have had a 29.99 renewal up until this year where they raised it to 129.00, a 430% increase. Like everyone else I was told the rates couldn't be increased as long as I paid annually, which I always have. I think they would rather me cancel at the 29.99 annual rate than renew, from a business perspective. I have to say, this concerns me less than the general durability of their machines. I frequently come across machines that don't work properly and are a recipe for someone getting injured. Either way, I'm on board to give 24 Hour Fitness a piece of my mind.

I paid $800 for 3 years and was told to pay only $99 per year life-time membership when the Valley Ranch, Irving, TX location was on a pre-construction sale in October 2006. This month I received a renewal notice of $161, an increase of 63%, and was told due to "constantly reinvesting in our clubs... it has become necessary to increase annual renewal amount..." It's a corporate fraud and greedy when they lied about life-time membership of $99/year. Count me in a class action suit.

My family signed up the membership back in 2007 with large initial payment higher than $600. We were all supposed to pay $29.00 a year for a lifetime. In this month, one received $29 invoice, another $59, and another $99. I went to the local fitness and they said that they can't do anything about it, so I made a call to the corporate. It took more than 30 minutes to speak with the representative, and I heard the same thing as the local store.

In 2008 I signed up for a lifetime contract, where I paid the first 3 years up front, $700.00, then I was assured I'd be able to pay $100 per year for as long as I wanted, for the rest of life. The contract said the club wouldn't be able to raise the rate more than 1% per year. Last month they billed me $150.00 for the month, a 75% increase, wth! I spoke with the manager at the gym & called the 800# and they both told me there was hidden sections of the contract that allowed the increase. Sounds like many of us were intentionally mislead and that's illegal. If there's a lawsuit, I'm in.

I joined 24 Hour Fitness several years ago. I paid an initial initiation fee to be followed by a fixed annual fee of $49. I have just been billed for my annual dues which have increased well over 100% to $129. I see that many members are experiencing and complaining about the same tactic.

Signed a 3-year with each additional year being $99/year. Today I got a new bill for $150! This is bull trousers! Everybody is experiencing this and it has to stop. That's a huge increase which negates the entire reason we joined in the first place. Loyalty, respect 24 Hour Fitness! Add me to the class action lawsuit!

Around 2007 I paid 600.00 cash for a 3 year membership and 49.00 a year after that. About 5 years ago, I paid my yearly 49.00 fee before due date. I went to gym and scanned my finger and they said I had not paid. I said I did. They looked up the account and said there was some extra tax charges they added. They fixed the account. I have had to do this every year since.

So I just started college and told the guy on the phone that I would not be able to keep paying the monthly fee anymore. So he suggested that I freeze my account. He COMPLETELY neglected to tell me that I would be charged 10$ a month still. I confirmed at the end of the call asking if I'd be charged anymore, and he said no, and I would not be able to go back into the gym starting the 12th of September. They charged me on a Friday and I did not see it until Saturday. Conveniently, they do not have their center up during the weekend nor do they have managers at the 24 Hour Fitness near me.

24 Hour Fitness had a promotion back in 2006 of 700.00 upfront valid for 3 years in the club and after the third year a charge of 29.00 a year for life was going to apply. A sales associate gave me the contract to sign after he explained this "great deal" and I signed and I paid the 700 hundred dollars there. After the third year I began to pay 29.00 every year. I continued for all this time without problem until now that I received the annual bill charging me 104.00!!! I am surprised and also afraid. Surprised because I was never warned by anyone that this would/could happen. Afraid that if I pay this time they will continue to raise it whenever they want and if I don't they will for sure cancel my membership, which don't think is fair. They said "29.00 per year for life after the third year". Did they lie to me and the rest of the people here complaining? Please count me in.

I paid for a large upfront payment for membership years ago (2004) to pay $30/year afterwards. I also paid for my annual membership fee a month ago which I have a receipt of. Then I was denied membership this morning because they raised it to $79. How can you ask me to pay $30 as we both agreed in my contract from 2004 and a month ago then demand I pay extra a month later when I already paid for my annual membership until next year? Please add me to class-action lawsuit.

9/8/15 a collection agency contacted me saying I owed $702.24 from Synergy Fitness. From 9/8/2011. The collection agency only received the paperwork. On 9/8/15 I paid the fees for 2011, I was never notified until 9/8/15. What happened to 2011, 2012, 2013, 2014 and 2015? They never sent me any type of notice or phone call for 4 years. I'm so disgusted with their incompetence. So I'm responsible to pay this amount. There should be a law if you sign up for a year it's automatically canceled when year's up.

I signed up in 2005 and paid 800 dollars for my wife and myself for three years. I had the promise of 49 dollars a year and now they have increased both of ours to 99 dollars. I would like to join the lawsuit too.

Like dozens of other complaints on this site, I bought a prepaid 24 Hour Fitness membership six years ago. I paid the very significant amount of $1100 for three years up front and was assured by the 24 Hour sales rep at my gym that, as long as I kept renewing my membership after the three-year prepaid period, my annual renewal rate, starting after the prepaid period, would remain at $80. That $80 annual rate lasted for a mere three years. Three weeks ago, I received a letter from 24 Hour Fitness telling me that, due to their "making improvements," my annual renewal rate would be increasing. The notification letter conveniently did not state how much the increase would be. I figured it would be a standard annual renewal amount such as 10% but definitely no more than 20%. When the renewal notice came, I was astounded to see an increase just shy of a galling 100%.

24 hour Fitness converted most of the clubs in San Francisco to Super Sport, not allowing members like me who has been with them for 20 years to use most of the clubs since our membership only allows entrance to sport and active. I understand this for newly built clubs, but secretly converting old clubs and claiming they are Super Sport and long-time members cannot use them is so low I think, especially that clubs still feature pretty old looks with semi dirty shower tiles and outdated equipment. Looks like a breach of contract and plain lying/cheating of those who invested into the organization from the start and deserve to use the facilities under original terms.

We were specifically told with the 24 hrs club membership manager in 2007 that If we pay upfront for 3 yrs and pay yearly due, I will not have increase in the membership fees (I asked that if it's true, several time I was told with big yes and there wouldn't be an increase, but it's total lies) - as long as we pay our due on time. Suddenly now they have raised it to 100% increase. VERY UNHAPPY WITH THE WAY THEY TREAT THE CONSUMER. TOTAL WHITE COLLAR LIE.

I have read many reviews and I'm a member of 24 Hour Fitness. They "had" a guaranteed $49 annual rate, and had received a new statement for $99 instead. So much for guarantee! I am unable to comment on any other response for this company, but would also like to do something about it. If anyone else had info on this crock of crap they are feeding us, please email me.

I called to advise them that my husband has lost his job and that I needed to cancel the 60 dollars in fees that were going out of my account every month for a membership that we have not even used. They refused to cancel, said they could remove my card from the account but then the amount that they say I owe would go to collections and ruin my credit. They had no options other than freezing my account for 3 months. I do not understand what makes their contract so iron clad that they can do this to people. I have paid for 6 months and we have never used the membership. Why would they not just cancel it. I even offered to pay one last month and separate, they refused.

Back in 2006 I paid for lifetime contracts with 24 Hour Fitness. My lifetime annual membership of $49 just got increased to $149. I told that I would only pay $49 a year for the rest of my life. Also, noticed that different people pay different price. I am looking for other with the same problem. We need to take legal actions against 24 Hour Fitness.

After having paid $650 for the upfront 2-year fee, I was told I would be charged an annual fee of $100 and that it wouldn't increase as long as I renewed each year. Being in the same boat as many of the other customers here, why would we pay such an outrageous upfront fee only to have this annual price increased? I would like to be a part of a class action suit.

My dad and my two brothers registered for 24 Hour Fitness membership on March 15. We wanted to get the month to month base membership because we wanted to try only for 1 month. The manager explained that we do have a monthly base membership, he convinced us that canceling is an easy process and there is no reason to worry about it. He also told us that our registration is not completed because my brothers didn't have phone numbers, so he only gave us a slip of paper we used to enter club every day for this month. We signed on computer screen many contract things which he just briefly explained to us. We paid only for 1 month and did not give a consent for automatic payment because we was not sure if we will continue.

Paid $700 initial fee in year 2006 and $29/year lifetime membership... but it is increased to $79. I called 800 number of 24 hour fitness customer center. According to the customer center, they have right to increase the annual fee with any amount in the original contract document. I requested to have a copy of original contract document. Customer service lady told me that I will receive the document in Email within a week, but I didn't receive it yet. It's been more than a week now. Please add me if there is any class action lawsuit.

# yr prepaid lifetime member. Now annually renewing. Trying to bump me from $30/yr to $130/yr. Contract says 3% max bump for monthly. Prepaid mentioned in same paragraph, but do not honor the 3%! Count me in on a class action lawsuit.

24 Hour Fitness sucks. Very greedy people that do anything and make any excuse to CANCEL your membership and then try to sell you a new one for you to pay more money. I was a member for 15 years, very loyal to them. Now screw them. I rather pay my money to their competition. I guess once you think you're rich you think you will always stay rich. Don't forget how you borrow money from your grandma to start your 1st gym. Hope you go bankrupt. ADD YOU IN THE LIST WITH TRUMP AND 50 CENTS.

So I have the same issue as everyone else. I signed up in 2008 and my brother paid my $600 upfront for me so I'd get the "lifetime $99" deal. Well, I got my bill for $150 and went online to pay given what I've read about nobody having success and they happened to have my contract online so I took a look. While they have signatures, the amount paid is bogus. It says $200 instead of the $600, so they obviously edited the contract on me. Working on financial statements to disprove the $200 and prove $600, not sure what that would do, but worth a shot. Please let me know about a class action lawsuit. I'll do anything necessary.

In 2008 I bought a contract for what I was told would be $99/year for life as long as I renewed on time each year. I paid three years down and signed. I, like others, just received notice of annual dues being increased $174.99. If someone is pursuing a class action I am interested.

Very shady business move! Like everyone else, I also put down $500 (in 2008) for no payments for 3 years and every year after that would be $69.00 per year. Please include me on the lawsuit.

The Moraga 24 Hour Fitness had a membership special @ 10 years ago that offered $599 for 3 years and $49 FOR LIFE. There were banners with the 3 years for $599 then $49 FOR LIFE all over the location. It was clear and unambiguous. Apparently "FOR LIFE" now means "until we decide to raise rates." After 10 years, I received a renewal notice for $149/YR - a 300% increase. There will now be nothing stopping them from raising rates by whatever amount they choose, regardless of your original contract now that this precedent has been set.

I have been a member for over ten years. Over the years I have accepted the rate increases (due to higher operating costs) without complaint. Recently I went to the 24 hour in Carlsbad off Palomar airport rd. This is also their corporate headquarters. I was told I could not enter because I was not a super sport member although I have been going to this location for over ten years off and on. I asked to speak to the manager. Cameron told me due to higher operating costs they were changing the name to increase rates. He said this was to "be able to offer fitness to everyone". So the rate increase of a gym rate in a higher economic area is to help everyone be able to access its services? Isn't this gym part of a chain? If I pay for a sport membership but they just change all the names to super sport I guess I am just out of luck. Pretty shameless.

My situation is similar to Nisa of Overland Park, KS that I was told to pay 29.99 per year for lifetime when I paid 499.99 package for first 3 years back in 2007. I just received my bill 2 weeks ago. It's increased from 29.99 to 79.99... I talked site manager at 16th street & Potrero location. He said my account is "eligible" to increase. And there's nothing he can do and gave me 24 hours customer service. After approximately 30 minutes, I am able to talk to service Lady and she told me all accounts after October 2006 is eligible to increase nationwide. So I believe there are a lot of members back 2007 will be affected. And again, she said there's nothing she can help. Also same as Nisa, I can't have my contract print out because 24 hours Rep said that the printer is broken down when I signed contract back in 2007. I hope all 2007 members please step up to file this complaint.

I was member of 24 Hour Fitness for about 10 years, I paid higher annual fee in the earlier years and was told my annual fee will drop to 100 a year. It did, however this year they increase my annual fee to 160 and said that the company has the right to adjust based on the contract. Really? By 60%? I ask for a copy of my contract and was told will mail to me but never did. I guess the customer service forgot to send me one. However he did not forget to ask me to give him a good review when the company email me the survey!!!

I bought a 24 Hour Fitness membership in 2009 for $500.00. I was told that after 3 years I will have a lifetime membership that will only cost me $29 each year. I went online to renew my membership and saw that I was billed $80.00. WHAT THE HECK? REALLY. I called the 800 number and I was told to re-read my contract. I heard there is a class action lawsuit being filed. Does anyone have any info on that?

Like many others, my fees were illegally increasing fees from $49 to $99.

In August 2007 I purchased a membership at 24 Hour Fitness in Olympia, WA. I paid my membership fees during the construction phase of the facility, before it opened up. The salesperson sold me my membership out of a storefront in the local Capital Mall. I paid for 3 years in advance with the promise that - beginning year #4 - I would pay only $79 a year forever, as long as I kept my membership current. Since that time I've been paying $79 once a year in August.

Like many others. I was told when I signed up in 2007 that my lifetime yearly due would be $29.99 after the first 3 yrs if I pay $1200 upfront which included a 5 personal training sessions. I didn't start going regularly until 2012 because they have groupX. This year I received the bill of $100 increased. I spoke to one of their rep and basically was told that my account was "eligible" for an increase. Even the manager that I talked to at the club was shocked regarding the corporate's decision and couldn't do anything to help. I asked for a copy of my original signed contract and the club manager couldn't help because it is at their headquarter in CA. I tried to call them twice and got disconnected both time after 20-30 minutes. I have referred several of my friends in the past, but they will not get my support from now on. A lesson learned - read the fine print and request a signed copy for myself next time.

I usually had good experiences with the individual gym locations. Not so much with the call center employees. Not sure if they still use them but the Filipino call center employees are not very helpful at all. The cancellation line employees are even worse though. Last year I wanted to cancel but they convinced me to do a "freeze", however on two separate calls they neglected to inform me that there was a $10 fee to do this. Because they didn't tell me about it they did reverse the charge however. Today I called to cancel for good and I had to wait on hold for 30 minutes, and since it's a dedicated cancellation line, it seems like they are intentionally trying to make it difficult to cancel. When I finally got a hold of someone she was actually quite rude... considering the fact that 24-hour fitness is one of the most expensive gyms in my region. The customer service is unacceptable.

Same complaint. These guys are walking all over their written agreements, verbal agreements, and their representations to consumers. I was on a "lifetime membership" with annual dues of $30. They upped that to $80 with no further comment. I won't go there again just because of the crass attitude that displays. Their margins suck so their new CEO came in and just said "Charge more to anyone you can," legalities be damned. He figures the CEO position has been a revolving door and he has nothing to lose but the job so who cares? It's a shame, these guys are going to crash and burn unless a competent owner takes over. At any rate once a merchant takes an overt step to screw me I cut my losses permanently and move on.

I was initially told by a 24-hour representative that I would pay 49$/year for life for my 24-hour membership. My rate was recently raised to %99/year (I believe most everyone's rate was raised recently). They lied. However, there's nothing illegal (to my knowledge) about their representative lying. The contract is all that matters. Looking at my contract, it appears that they can raise my yearly fee by as much as they like, as long as they give me advance warning. Since there are others in my situation, I figured I'd add what we all know: read your contract before signing. There's nothing that we can do about being lied to initially. The onus is on us to read what we sign. I'm not happy, but I can't really blame 24 Hour Fitness.

Like most other reviews/complaints, I also signed up years ago for a price $650 for first three years, that was followed by $49 annual renewal fee starting the fourth year going for life of the membership. I recently received a renewal notification that states "We are constantly reinvesting in our clubs, services and team of professionals, so that we can offer a comprehensive approach to health and fitness. In order to achieve this, it has become necessary to increase your annual renewal amount effective on the due date below." How could they just increase the annual on a fixed contract? Were they not counting on having members stick around just as they bank on overselling memberships with the mindset that most will not actually make use of their membership? This is fraud!

I've tried placing a freeze on my membership 4 times thru the main 800 #. 3 times I got a recording saying longer than usual wait times and once I got a message saying "unable to process request." Totally unacceptable. Next step is to call my credit card company and do a charge back - basically have them reverse the charge.

24 Hour Fitness Increased Annual Rate!! My membership renewal is also increased from $99 to $149. I was told by the salesperson that the rate will stay $99 as long as I keep renewing every year. Please count me in for class action lawsuit too.

Yep, I too was PROMISED 29 dollars for life.... Although we did sign a contract that allows increases, I'm sure a verbal agreement counts in court. Well who knows, I am not a lawyer. But they did promise this forever.... and now I pay 79 dollars. They could have sent a letter explaining the change and gave some heads up. The laughable thing is the employees say it's to improve the gym. Yeah right! I'm not sure how stuff like this is allowed these days, but I guess it is... regardless poor treatment of loyal customers, as this is a very obvious bait and switch technique.

Just like everyone on this site, I paid a 3 year price in 2007, with a $49/year renewal after that. I can't believe that they now want me to pay $161. Based on other complaints, there is no fixed fee; it seems to be made up as they go. A contract is a contract, and if there is a class action lawsuit, I'm in. Otherwise, it may be small claims.

Unfairly raising annual rates. I too have had my annual rates raised by 300%.

Please explain why did you guys raise up my membership? As a contract that I signed before my membership won't be increased for a lifetime, that means it's $29 forever. But today I renew my membership and I had to pay for $104? My cousin's membership was $29 and he also got an increase for his renewal, only $79. I asked the manager there "tell me the reason why there is a different between us?" The manager said he has the rights to increase it up. Wtf??? Why did you guys ripped me off more than 200% for increasing the renewal? Why did you guys cheat me and you guys didn't follow the contract as our agreement for the membership? Should I sue you guys because of this matter?

I signed up with them in August of 2007 for about $600. This was a prepaid membership for 3 years and renewal rate of $49 a year afterwards. Today, I found out that my renewal fee is $162. That is a 230% increase, so I called customer service. After being on hold for 20 mins, someone answered the phone. The customer service rep told me they increase the fees due to increase of cost of business. The rep cannot provide documentation to justify the 230% increase. She just said that was the determined amount. She said that it is in the agreement that 24 Hour Fitness can increase the renewal fees. Since some people here can't obtain their contracts, I'm going to include it here.

Like everyone else, I've been paying my supposed lifetime $49 membership for almost a decade. When I purchased the upfront payment, I was told "Lifetime $49 membership" for as long as I was paying the annual dues. None of the reps ever mentioned the fine print. Angry that they would just do this. There's no stopping them from increasing again. Like many here, I'm in if there's a class action.

I paid $700 for 3 years training and for that, they provided me lifetime membership benefits of $29/year after 3 years of training completed. I keep on paying $29 every year even though I rarely use this gym because I have my office gym convenient to me. After long gap, when I went this year to one of the gym, they told me my membership is cancelled because I didn't pay this years renewal fee. Somehow I didn't receive any reminder this year from them and I missed paying. As I was not using the gym for a while, so I completely forgot to pay. I told them that I am ready to pay late payment penalty and would like to start my gym again.

I have been a member at this club for ten years and have seen many managers come and go. The club is at its lowest point as far as general appearance goes. It makes me question whether local management or corporate budget concerns are at fault. As you enter the swimming pool area look up to the wall, ceiling and vents - they are covered with fuzz. I have pointed this out to the latest manager twice in the past two months and gotten the same response - "I'll talk to the night cleaning crew." Do we even have a night cleaning crew? Men's locker room ceiling was painted about two years ago but the black trim over the lockers still has paint from ceiling paint smears - a quart or less of black paint, a $4.00 paint brush and 45 minutes would fix this. Bottom of hallway wall outside of locker room was patched over a month ago - no attempt to paint it.

Anton ** lied to me when I signed up the membership with them. He promised me only $29.99 per month, nothing more. (So I didn't review the contract) Then I was charged the annual fee. 24 fitness answered me "it is on your contract". And Anton is not reachable. Such organization should be fined for illegal practice of business conduct. In addition, like other reviewers, the facility sucks and equipments are all aged.

In 2005 I joined 24 Hour Fitness in Everett, WA. I was promised a "Lifetime Membership" with administration fee costs of $21/year for LIFE with an upfront cost of 3 years of prepaid dues. Somewhere around $1,000. My renewal is about this time and I just received a message that my account was cancelled and to call. My online account with 24Fitness.com doesn't work as well. I just tried to log in and I decided to do some research and came up with this. I'm sure when I call they'll tell me the same thing as everyone else.

Similar situation... I signed up 9/2008. Paid $449.99 upfront for 3 years. Then, it was $99.99 for the following years. Never a change. In 2013, I upgraded and starting paying an additional $19.99 so I could go to the "Super Sport" gym. I was still paying the $99.99/ annually. I thought I was getting a good deal, because even with my monthly and my annual, it still was only $28 per month. And they are currently offering signups at my gym between $35/40 per month. Then, this week, I got a renewal on my annual. It was going from $99.99 to $174.99. Seriously? That is just a crazy amount of an increase. I called and spoke to the supervisor who said to read my contract. They have the right to increase on the "annual". Monthly payments can only increase by 5%. Okay, I get that you want to increase rate; but, 75% increase?

Opened 3 membership for my adult children. Called 3 separate times to cancel because I walked in payment and billing department still withdrew from account. Closed bank account. Was told by 24 Hr will get refund. Continue to get calls from 24 Hr. NO REFUND, and memberships not canceled. Have dates, times and names to people I've conversed with in billing.

I recently asked to have a five session training contract cancelled after two sessions because I was not happy with the personal training I was receiving - it was not what I asked for when I contracted for the training. They treated me, a 54 year old woman, like a 22 year old seeking cross training. I simply wanted a lightweight series of exercises that would improve my tennis game. The final three sessions had not been scheduled, but in order to get out of refunding the unscheduled three sessions, the trainer lied and said they had been scheduled and I cancelled after the required time. They refused to refund and called me a liar when I stated that the last three sessions had not been scheduled.

Just another victim of 24 Hour Fitness pre-paid memberships. I've been a member since 2006 with a $49 annual renewal for as long as I have an active membership. I went online to pay my $49 and saw that my new renewal was $99. I called and was given the same BS that everyone else is getting. I've requested a copy of my signed contract and still have not received it from 24 Hour Fitness. There has got to be something that can be done collectively to force 24 Hour Fitness to honor their contracts. I'm not certain that the language they are referring to was in my signed contract. All that I have gotten from them is an unsigned version. Not acceptable, 24 Hour Fitness!!!

Columbia Tech Center, Vancouver WA - The current manager with the support of the regional manager has been harassing and bullying members who work out together by making false claims that they are in violation of the contract. As the contract only states that outside paid trainers may not use 24Hour gyms for their business, which is reasonable, no one is in violation of this clause because no one is being paid or receiving any compensation for working out with other members. One person's membership has already been terminated and another has been threatened with same along with claims that an investigation is in process.

I would like to add my complaint to the long list of others who have complained about the sudden increase of my lifetime guarantee of annual fees at $49 (after the end of my 3-year membership). The customer service rep with whom I spoke almost a month ago claimed that my contract stated that dues could be increased. It does not. He promised to email a copy of the original contract, but a month later and my follow up email again requesting it, have resulted in silence on their part. I will end up paying the $99, since I don't want to lose my annual membership, but under protest. Please contact me if there is any class action against 24 Hour Fitness for its breach of contract.

Please count me in on this class action suit. My story is the same as dozens of others here. I paid for several years upfront with the promise of only paying 49.99 for the rest of my life. NOW they want to increase me to $124. Let me know. I'm down with this!

I was 10 days past the limit to pay my bill and they just cancelled me and will not honor my contract any longer. I feel like they just ripped away a huge part of my life. I would think that after talking to a supervisor my $99 a year contract would just get renewed like it has been for the last ten years! Wrong!! They were just waiting for me to default so they could take that away from me. I cannot believe a big corporation like 24 hour fitness could just turn members away like that! Truly disappointed in policy and their callous demeanor when dealing with disgruntled members!

In 3/15 I signed up for what I thought was a month to month membership. (Knowing I would end it to enlist) In 5/15 I called in and cancelled my membership. They stated everything was all set and I wouldn't have to pay for the last month because I paid for the first and last. I noticed I as charged all the way to 7/15 I called in and they stated that I signed a year contract and there's nothing they can do. I had to get a tattoo excision to enlist which prevents me from working out for about a month or so, and when I brought in the papers they ended up charging me again that same day! Not even on my payment date. No one is willing to help. This is ridiculous. Once this is over I will never support them.

I've signed up with 24 Hour Fitness approximately 8 years ago. The deal was roughly $700 upfront for the first 3 years. Followed yearly premiums of $49.00. I called on 7/30/15 the service department/billing to wonder about my balance and a statement. A representative told me the balance is $99 and statement was sent out and the price increase was for gym improvement. I never got a letter to warn me of such increase.

I've been a member of 24 Hour Fitness since 2009. I paid 3 years upfront and my annual fees have been 99.00. I was told this offer was for life. My membership renewal is also increased from $99.99 to $149.99. I was told by the salesperson that the rate will stay $99.99 as long as I keep renewing every year. Please count me in for class action lawsuit.

Member since 2006 and my annual renewal has always been $49. I went to pay my renewal and it jumped to $99. Per the contract they are suppose to notify me before an increase, which they did not. They are also only allowed to increase a monthly membership 5% per year. How are they able to increase annual memberships 100% in a year!!!

My husband and I were 24 hour Fitness since 2004 and we each paid around $750.00 for the first three years and they told us we will only paid $49.00 a year for the lifetime, but now I have received a renewal with the fee increased $99.00. I have called the customer and asked why and they told me they have the right to increase the fee. I would like to ask how do I file a lawsuit or join with the rest of people that have same issue like me to file a lawsuit.

The manager club at 24 Hour Fitness in Central Florida Orlando is Paul. He talks very fast and makes it look like he is the only one that can give you a deal because he is the manager. He tells you he is going to waived the initiation fee but he really add it in the total price for the year. I noticed what he did and went back and spoke to another salesperson (Eddie) who was very nice and he told me that he had no explanation for what happened. I canceled my membership and bought it thru Costco. When I went back with the certificate, Paul told me that I bought the wrong certificate and did not even try to get me to change it and become a member. Very bad customer service in this gym if you deal with Paul.

I pay $99 a month and my renewal is due in December. I've been a member for close to two decades. However I rarely use them because the equipment and staff are much better at the two other gyms that I am members of. Last time I went in they could not find me in their records. Despite their fingerprint system and my ID card. After twenty minutes the manager finally quit web surfing and decided to help the minimum waged gum chewing young lazy fat thing at the desk. He found my record finally. Said I had been terminated six years ago. I told him to please sort this out and I'll be back later. Now the story changed to I had just been terminated last week because I had not paid my dues in June! I said "That was crazy and even if you were to require me to pay in the middle of a term you should send notification." He said they sent snail mail. I said I never received it.

When I was signing up the membership, the staff introduced me to prepay the first 2 months, and he confirmed me that after the first 2 months, I could cancel the membership whenever I want. However, after 2 months, when I was trying to cancel my membership, I was told that I am in the one-year agreement which means I can't cancel my membership until 12 months later and if I want to get out of the agreement I need to be charged for about 350 dollars. Then, I tried to talk to the staff who helped me with the membership, but he already left his position. What the staff told me when I signed up the membership is totally different. I am a international student and I am planning to go back home. However, I have to pay for about 400 dollars for the membership for the year and NO ONE can cancel for me! Furthermore, some people actually experienced the same problem as me!

I joined 24 Hour Fitness in 2005, getting a lifetime membership in which I paid for 3 years in advance and then would be able to renew after that for life for $99/year. I recently renewed online to have them then tell me at the gym I go to that I can no longer use this gym b/c they changed it to a Super Sport 2 days ago. They should have notified me before renewal if this was going to be the case as I would not have renewed.

Recently had my price raised from 49.99 (600 for 3 years then 49.99 for life) to 99.99. I had a lifetime agreement of 49.99 per year for life (as long as paid every year on time). However 24 Hour Fitness voided my initial contract. How can that be possible? A contract is a contract... I am in process of starting a class action lawsuit. Everyone please get in contact with me if you have had similar situation.

Shame on 24 Hour Fitness. My membership renewal is also increased from $99 to $149. I was told by the salesperson that the rate will stay $99 as long as I keep renewing every year. I HAVE BEEN A MEMBER SINCE 7/31/2008. Please count me in for class action lawsuit.

My lifetime annual membership of $49 just got increased to $149. I was told at the time of signing up for 24 Hour Fitness that my annual rate will lock in at $49. I called 24 hour fitness and they can't provide the explanation for the increase. Very disappointed. Please count me in for class action lawsuit.

I've been a member of 24 Hour Fitness since 2000. I paid 3 years up front and my annual fees have been 99.00. I was told this offer was for life. As everyone here has mentioned, my yearly fees have increased $50.00. This isn't right. I hope someone is able to do something about it and not let 24 Hour Fitness get away with this.

Back in 2006 my wife and I paid for lifetime contracts with 24 Hour Fitness. We were promised that we would only pay $29 a year for the rest of our lives and we had been doing that until this year. I received a bill from 24 hr. for $104.00, that is over a 300% increase. My question is why. It's disturbing to me that nobody has contacted me and then to read all of these others complaints about the same scenario is an awful feeling. I echo the comments about my gym being a dump. It's called a club sport but it doesn't have a basketball gym, what is that? I'd love for some attorney to champion our cause here.

My membership renewal with 24 Hour Fitness is also increased from $49 to $99. I've been a member since 2011. I pre-paid for 3 years and was suppose to have lifetime membership of $49. I spoke to 4 different personnel from 24 Hour Fitness, 2 at Membership Service and 2 at the gym, one of which was a manager. They all pretty much said that 24 Hour Fitness has the right to increase their fees and it's the new CEO pushing for it. This is not right. Please count me in for class action lawsuit.

In 2008, I prepaid for 3 year membership fee and was advised that after 3 years, my membership will be $49/year which was in the contract. I just received my renewal notice and my new membership is now $149. It seems that the increase is about 300% which is I think is illegal. I called the customer service 2 weeks ago and was told that a copy of my original contract will be mailed. Until to date, I have yet received any letter.

My membership renewal is also increased from $49 to $149. I was told by the sales person that the rate will stay $49 as long as I keep renewing every year. Please count me in for class action lawsuit too.

I, too, had a "lifetime" $49 renewal rate for myself and my partner ($9 each). That happened for 5 years. This year we were bumped up to $99. I called their customer service #. (Called twice, with both times saying "high call volumes, wait time of 15-30 minutes.") Someone answered in 23 minutes. I explained the situation. The best they would do was give me one more year at $49 each if I paid by credit card then. I did it. I read my initial contract, like others here say, the fine print states that annual dues "may" be increased. I asked the person if my rate would be increased again. She didn't think so. But the contract doesn't say it's limited to a one-time increase, so I expect they'll continue to use this scam and increase rates.

I purchased my membership back in 2006 for $700 for 3 years with a $49 year renewal for lifetime. My membership was raised to $99 a year this year and I was told that there is a clause (which even when looked at is hard to understand) that allows 24 Hour Fitness to do this. Really? A 100% increase? Can they legally do that? I understand that a business has to make money, however if you can't trust the company to hold up their end of the agreement it certainly puts some doubt into their future viability and my willingness to remain with them or to refer anyone to them in good conscience.

In 2007 I paid $800 up front and was told it'd be $50 dollars a year for the rest of my life. This past month they billed me for $100 and with a letter they had to increase the price. I called twice and they gave me different answers which ask sound inaccurate. "My lifetime contract ended" or "they just had to increase the price due to increase costs." My sister and her husband have similar contracts, they were not given an increase. I'm pretty sure this is illegal but it's not worth my time and money to fight it. I cancelled and decided to just complain here.

I signed up for membership February 2015 and due to divorce and financial difficulties I called in May 2015 to cancel my membership. I was talked into not cancelling. I called in July to try and cancel was told I could put my acct on hold til October. Like a dummy I let them talk me into suspending til Oct w/ zero charge. I get 32.99 taken out of my acct August 8th. When I called they told me it was my nonrefundable yearly due. I had only been w/ them since February!! WHAT A SCAM!!! Was told I could not get my money back. I can't even afford groceries and had to ask for food at a city food pantry. I begged for them to return that money and they would not. I asked for their consumer complaint address and he was very rude and I had to ask for this address three times before he remembered to give to me. I will never go back.

I was paid for a lifetime contract and was told that my 49.00 dollar annual would never increase because I signed for the lifetime agreement. My husband still hasn't been increased and only pays 29.00 a year. I just received a letter in the mail that my annual rate would increase to $124.00 per year and I am still charged 10.00 a month to have the sports membership price. I think we should gather as a group to seek some justice for unfair business practices!

They decided to out of nowhere charge my account a fee of $29.99. They are calling it an annual fee. If I didn't have enough money in my checking account I would of went negative. I contacted my gym and they said to call corporate. When I called them, the first time they wouldn't tell me much but that they have the right to charge it. When I asked for a supervisor I was put on a brief hold and hung up on. I called back furious and they proceeded to tell me it was part of my contract. I signed up for a monthly fee for membership and last 3 years I have it , never once got charged an annual fee. They wouldn't refund it to me. I guess losing a customer is worth $29.99 to them.

I purchased my lifetime contract with 24 Hour Fitness for a particular fee upfront and $20/yr for life for any location. It's now been upped twice - the first step to $29/year. Now to $79/year. In addition, it's no longer for all locations. The 24 Hour Sport requires a different membership which of course is a significant upcharge. A fraudulent contract and truly poor, poor integrity. Definitely deserves a group lawsuit.

Add me to the list of class action. I got cheated too. They raised my annual fee to $199 from $99 this year. When I joined back in July 2008, they explained to me of the annual membership fee of $99 for my lifetime once I paid $849 the first 3 years. They didn't give me an agreement to review but since they were a big company so I trusted them. Now I know I was cheated when they raised my annual fee by over 100% this year.

Add me to the long list of folks on here who have been deceived and who should be eligible for legal action. I too have had for at least 10+ years a lifetime contract at $49 a year. There was no disclaimers and I was too, told verbally it was for life as part of the sale to sign-up for $800 when I lived in California. The reality is am I going to hire an attorney for $50? No, can I find a cheaper membership for the year than $100 a year? Probably not but that is not the point. The point is this is a 100% price increase that is illegal and they probably know it. If there is an attorney willing to take on this case for a broad based class action count me in. My 24 hour gym in Scottsdale, AZ is a dump and has not been renovated in 30 years. Where this money is going in beyond me. Trust me if I saw some renovations I might be more apt to say "fine, the money is going somewhere that will improve gym and my experience there." Disgruntled consumer...

Like many others I signed up for the life membership deal. I signed up on September 1, 2008. It was me and another friend, $1100 for both of us for 3 years, then $99 renewals yearly after that. Forever, or so I understood and through from what the recruiter told me. So $550 for each of us to fork out to start. Shady part was the recruiter didn't say that $200 of that $550 was going to 4 trainer sessions ($50/session). They just gave us 2 sets of papers to sign, but little did we know, we were enrolled (and paid) for 4 trainer sessions we did not want or need. Now, I looked at my renewal contract that came home today and it's $149.99 instead of $99. I can't find my original contract so I can't even find the clause that says lifetime membership for $99/year after the initial 3 years. So much for holding your end of the contract, 24. I am disappointed and would imagine so many others feel the same way.

They cheated us. For having paid thousands upfront for training etc. back in 2007 we were supposed to have $29/yr indefinitely and get grandfathered into the super sport when our gym changed into one. That's what we were told. So far so good for me, not so good for my wife. They got her out of her $29/yr and took away super sport which she had for a while. Now we can't workout together. Customer service is horrible. They all point the finger at someone else in the organization.

I've been a member for a few years now and quite frankly it's because it's the closest gym in my vicinity. In any case, I tend to go to run, use the machines, and sometimes do the classes; mostly run and use the weights. In any case, each time I go I like to use the dry sauna either before or after my workout to relax as it helps my sinuses plus I can zone out before I head back to my busy day. It never fails, it's usually busted. I swear that thing 85% of the time it's broken. I left 3 weeks ago on a work trip for a week, got back; still busted. I left 2 days later for a week on vacation, got back on 8/1 went to the gym 8/4... it's still busted. I went up to the front desk to ask them if it was still broken and the guy at first had no clue then said he thinks they ordered the part and it may be a few more weeks then followed it with an "I'm sorry."

Shame on 24 hour fitness. My membership renewal is also increased from $99 to $149. I was told by the sales person that the rate will stay $99 as long as I keep renewing every year. Please count me in for class action lawsuit.

2007, I signed the contract and prepaid $670 for first three years my membership. After three years, my yearly renewal fee is $49 for my lifetime. I received the bill today. My yearly renewal fee is $99 from now. I like to know that's right?

Fitness manager **, offensive, inconsiderate, threatening to revoke our membership. We have been members here for a year. We get along great with other members and staff members. This Trainer used her authority to file complaints against us. She is the one threatening us while in the middle of our workout. Very unprofessional. You see this person please do me a favor and say "you should be fired!" Fremont Sport 35630 Fremont Boulevard Fremont, CA 94536.

We joined in August 2008 with paying 3 years in advance to have an annual renewal of $99 a year. First of all, our closest club closed down a few years ago so we had to drive 20 min away. Now we are getting this increase that I see everyone else getting but only on one of our accounts not the other. Someone needs to start a class action lawsuit against them. There are plenty of other gyms out there and one of them just opened close to my house! Goodbye 24 Hour Fitness! I hope you go out of business!

Signed my wife and I up for three months while we were working out of town; was told by membership rep. to pay the sign-up fee of X amount, then first + last month and that was the cheapest way to go. When I called to cancel a couple months later I was told I could have saved a lot of money by paying each month separately and avoided any sign up fees; basically just a cheaper option that the club employee conveniently chose not to offer.

I paid upfront for my membership and got it at a great price, all of that was great and fair. Where I made my mistake was signing up for the kids' club on auto pay. I recently moved up to Alaska and therefore do not have a 24 Hour Fitness gym. I called my gym and cancelled the kids' club due to the upcoming move. I was told by the employee that she would cancel the membership and there would not be any further charges. I asked if there was anything else I needed to do. She said no and that it was noted. I since moved to Alaska, bought a house, started a new job, got my kid into a new school, and got settled. As I've been pouring over statements, I see that I'm still being charged for the kids' club. I tried to call the customer service number but they are only open restricted hours and with the time change, by the time I get off work, they are closed.

My husband entered into a prepaid membership in 2008 with an annual renewal fee of $99 beginning in July 2011. Well his membership was increased to $149 July 2015. When signing up for the membership, club staff insisted the $99 annual renewal fee was for life. He spoke with club staff and was told the increase was valid. He has requested a copy of his contract via 24 Hour Fitness website. This caused me concern regarding my own prepaid membership which began in 2007. Mine was a bit different than his and I began paying an annual renewal fee of $29 in 2010.

First of all I'd like to quote the person who in an earlier blog cited the fact that managers are hired after being let go from McDonald's. At least that's what it appears to be in this facility. It was opened as a Super Sport and suddenly, in April 2015 the towel service disappeared and we were told the club was no longer a Super Sport. The grout in the men's shower and the partitions between the stalls is caked with scum. The equipment is never cleaned and the floors are filthy. At least half of the stability balls are leaking air to the point they are no longer usable. The club manager does nothing but sit in the office and when asked why things are so dramatically different that "that's the way it is, due to new ownership" and then he only follows orders.

Wrongfully terminated my membership after minor altercation w/ punk kid who tries to ** me out of games and form his own team. LVAC has far superior equipments and many more, with the indoor jogging tracks better staff, treadmill w/ tv's way better vibe and staff. If you're not a basketball player they suck and the jerks who work here sent me a farewell letter after 10 years member and I'm gonna bring it into the club and ram it up someone's **. Overpaid their punk ** 42.00 for 9 1/2 years.

I also purchased life membership $800 with $29/month annual renew. I log in and see $79 without notification. I also received the same sale pitch. When is the class action lawsuit happening as the stories sound the exact same. I purposely did not switch any of agreements to upgrade to keep the $29 year. 24-hour fitness needs to learn not deceive the consumer and be open & honest about their business practices.

My son's mother called me and said my 13-yr old and his friends hadn't answered their phones for hours and one of their mothers was freaking out. They were at 24 Hour's across the street playing indoor basketball. I go there and ask Alexander ** where the basketball courts are, informing him that I am not currently a member but that I need to check on my son and his friends. He tells me I cannot come in if I am not a member. ~SILENCE~ So... "Can you have someone escort me in?" "I cannot let in, you are not a member" and takes a step as if to block my entrance?! What?! "WHAT?!! I need to pick up my son - he is a minor," I say!!! Now I'm pissed! Keep Papa Bear from his cub.

A member for 13 years. Signed a life contract with a significant investment. Every October I get a bill for annual dues. First they double my payment, then I'm cancelled with no notice for a clerical issue with my payments. ** at the top. Don't go here! LA Fitness is now my gym. The management at the local 24 hour store, Blake at 72nd here in Vancouver, WA and the big cheese at 1-800-600-2007 have no power to give any customer service! These people have no purpose but to answer the phone. Absolutely no customer service skills, no personality, no compassion, no loyalty to ANY customers not even long term customers. Mia, a rep for the clubs, a so called CS AGENT and the supervisor in the CS PEREZI in Las Vegas nothing between their ears. This sucks. Really pissed now.

Like most of the other members that are voicing their complaints, I too was SOLD on the pay up front $850 and you can lock in your membership fee of $149.00 AND you can sign up your husband for $99.00 per year. So much to my surprise today, I see that my husband's membership is now $199.00! I called the customer service line today and spoke with Shawn the supervisor and he said there was nothing they could do... he would escalate my issue to a "higher department". I asked for a corporate contact and he gave me: 24 Hour Fitness PO BOX 2689 Carlsbad, CA 92018. I asked for a phone number, a name an email address and this is all he was able to provide to me.

In 2007, I entered into a membership contract which required an upfront payment of $700 for the first three years, with the promise of $29 for each year thereafter. In July of 2015, the Company breached the contract and increased my dues to $79. I visited my home club in La Jolla CA and was told that I needed to speak with the corporate customer service department to "get the issue fixed." I called the customer service line and was on hold for 1 hour before anyone answered. I spoke with a customer service agent and her supervisor. Neither provided sufficient reason for the rate increase. Their argument seems to be some technicality in the contract that the portion that says "rate increases above 5% are not allowed" only applies to customers that pay dues monthly (which is ridiculous... Why would that be in an annual agreement unless it was specifically positioned to deceive the customer?).

So, for myself, I'm completely satisfied and hopeful I will remain so at each yearly renewal date.

Earlier this year, I opened a 24 Hour Fitness membership for my wife. We chose a particular facility because she is disabled and needed a heated indoor pool. We paid for 6 months in advance. A few days after opening the membership, we found out that the facility was going to be closed for several weeks for renovations. The manager apparently could not do anything for us except give us a corporate phone number, and the company's position was that there were other 24 Hour Fitness facilities in the Metro Area (none of which with a heated indoor pool was anywhere near us). After a couple of calls to the corporate offices, they agreed to put our account on hold until the facility was renovated. When that was done, I called and re-activated our account.

I've been a member since 2008 (just over 7 years). Had one of the 3 year membership sweetheart deals at $50 per year. I also paid an additional $19.99 per month to access the Super Sport Facilities. Received a letter stating that they were increasing the dues to $99 per month. Really didn't bug me that much, still a good deal. My account is on auto-pay and they then cancelled my membership after debiting the $19.99 per month. I went in 5 days after they terminated it.

My gym is 2 years old. The showers in the locker room are filthy with black mold and scale on the walls. I don't believe they are being maintained properly. Some member just leave their trash in the showers. The workout area is a mess. Weights are never picked up and left all over the gym. They do not have a designated staff to pick up and return to racks. Some of the members don't seem to care about their gym. It is getting where I hate to workout there anymore. I have been a member since 1988 and this is the worst I have seen. It doesn't seem to do any good to complain to management.

I am writing hoping somebody can advise how best to go around this problem in the club located at 336 North Sunrise Ave., Roseville, CA 95661. For the last two months probably because of the management changes during evening shift the switched to broadcasting rap radio station at all times. A lot of songs contain profanity and overtly vulgar, degrading depictions of women theme broadcasting non-stop. Even some rap songs may not contain profanity, the overall gangsta-type "philosophical" pearls of the lyrics does not extend the educational level of mentally demented 12 years old. I definitely do not come to club after work to listen to that.

Like everyone, when I signed up with 24 Hour Fitness I entered into a contract with them. Our contract is that we pay them $ and they provide us with facilities and equipment to work out in a clean/safe environment. It has come to my attention that the policy of 24 Hour Fitness is to breach our contract when it serves them financially. Nothing in our 'contract' provides that trainers working as employees for 24 Hour Fitness, earning an additional +/- $80/hr to train people, have a superior right to use the equipment over myself or other members. In fact the 'rules' published by 24 Hour Fitness specifically provide that the equipment is for everyone to use and that you cannot monopolize any equipment, that you must allow others to work in on the equipment.

I have been a member for many years. I have a very low rate per month - $17. If someone else would give me a membership for that I would switch in a heartbeat. You have lots of gym options. As a member of 24 Hour for many years stay away for this gym. They only care about getting new members. They don't give a crap about people who actually use the gym. Don't waste your money. Management is made up of people who have been fired from McDonald's for lack of ability.

I took my 18 and 17 year old grandsons to 24 yesterday to shoot around in the gym. The 18 year old is a member, the 17 year old is visiting from another state for the summer. I was told that the 17 year old had to provide his school ID plus pay $20.00. I asked why my guests had to pay a fee and he stated because he wasn't a resident of CA. I thought that was so ridiculous. I stated that I didn't recall seeing that in the contract. Been a member for more than 4 years. 24 increased my monthly fees recently and I refuse to give them another penny. Cancelled my membership ASAP!

I also paid 3 years membership in order to get "guaranteed lifetime 49/Year" in 2007. They told me that the contract I signed said 24 fitness has the right to adjust the price. They said they can email the signed copy of original contract for me, it take a week. I have never received it. Then I call again after 3 weeks, they said they already email me the contract. I asked them to prove, they refused it. So I talked to their supervisor the situation, she said she will mail me a paper contract, and also send me an email. But it has passed for a month already, I still have received a copy of my original contract. What can we deal with it? They don't care.

I signed a contract with 24 Hour Fitness in 2006. I paid a lump sum of either $400 or $600 (I don't remember the exact amount) for 3 years, and then my yearly dues would be $49 a year for life. I can go to all super sport clubs and below. Last year they somehow canceled my account stating that I did not pay my bill. They never sent me a notice or any sort of verbal warning when I visited the club. After speaking with a supervisor they reinstated my account and I was good to go, until I received a bill for $1200 for my membership. I called and they in turn canceled their $1200 bill and paid for my yearly membership dues for that year.

I have been a 24 Hour Fitness member since 2004. In July of 2006, I bought a Prepaid Membership for $699.81. I paid no membership dues for 3 years, and then the annual amount was $49. This month I received my renewal notice and the rate has MORE THAN DOUBLED. Member Services said there is nothing they can do.

Back in 2007 I got a lifetime membership. Each year I only needed to pay $29.99 to renew. That was the deal made!!! Today I got a letter telling me I had to pay $79.99. When I went to one of the locations the clerk just pointed at the top of the bill about the price increase :(

I just received a membership renewal raising it from $99 to $149. Ridiculous increase. I'm hoping by posting this someone out there will have a solution to this. I see many people are having the same problem.

Paid a large sum of money to "lock into a fixed rate" in 2006. Was told I'd have this membership for a lifetime and fees would not increase. My annual fee has been the same for past 5 years until now (2015). Now it has doubled. Never trust any kind of sales person. They'll say anything to make a sale. And always keep all your contracts! You never know when they'll come in handy.

We too received a letter that 24 Hour Fitness was raising our promised yearly rate of $49 to $99. We signed a contract years ago and were promised the $49 rate for life. We just spoke to membership and were told that they were under new ownership and that their contracts are no longer valid! How is that 24 Hour Fitness and other business are getting away with this??? We have a contract and they are now allowed to break it!

Like many have stated on here, I too joined 24 Hour Fitness back in 2007, paying $1,200 for 3-year membership with yearly dues of $29 a year. Last month I received my notice saying my membership has gone up to $129 a year. The contract clearly stated my lifetime dues will be $29 a year. This is wrong in so many ways. I've never heard a "lifetime membership" change in price, let alone at this rate. This is saying they are all of a sudden quadrupling in price. It's like saying if the gas price is $3 a gallon, all of a sudden only selected few would be paying $13 a gallon while the price for the rest will not be affected. Patiently waiting for a class action lawsuit.

Don't remember how long ago I started with 24hr fitness. I remember paying $900 for the first 3 years and was promised $20 for annual renewal. Yes, that's right - $20 annual renewal. Guess what, those SOB in one year said they did not received $20 check for renewal. By the time I realized, the front desk would accept my payment. No courtesy call or letter to let me know my membership had expired. Locked the ** out!!! Till this day, I still have not received "missing" $20 check for 24 hours fitness. I would not be surprised if there was a stack of uncashed renewal checks in their office. I can get another membership through Costco averaging $15 monthly, I just can't give my $$$ to 24hr knowing they screwed once already. Sad. Bad business practice.

Looks like I'm not the only one. Been a member since 2005 and my annual renewal is suppose to be $99 for as long as I'm a member. Just received a letter, stating the exact same thing as the other reviews I'm reading about price increase. This is not acceptable. Please let me know if everyone on here is part of a lawsuit against 24 Hour Fitness or is planning on starting it. I would like to be a part of that.

We paid almost 1,600 down payment for two memberships for 3 years. They said after the down we would have a set payment that would never go up. The 24 hour fitness in Arcadia. They had just opened and had a promotion. I called to pay my payment and it almost doubled, plus they erased.

On May 20, 2015 I fell in the gym. The floor had pickers in the floor, in which the ball would be bounced and would not bounce back up every time. I had to get my left hand reconstruction, two surgeries, 6/12/2015 and 11/13/2015. My hand can't close or make a fist anymore. Totally useless. I want justice, and compensation for pain and suffering. And they hurried up and put in whole new floor before my Attorney's expert could inspect the floor.

Try to cancel my membership, after being in a car accident and was able to, so they froze my account for 6 months, and after 6 months started charging me again. Without my knowledge. Try to get some of the money back. And had to wait for an hour just to speak with someone about this issue. They stated that there was nothing they could do.

I purchased a lifetime membership from 24 hour Fitness in February of 2000 for approximately $800 and $12.41 per month. The contract was made in California, but after moving to Florida around 2005 I discovered there were no facilities nearby. Due to unforeseen circumstances I now temporarily reside in Maryland, where I have found a nearby 24 hour fitness facility. After visiting the facility on July 3, 2015 I had no problem gaining entrance, but on July 4, 2015 I was told my lifetime membership was not valid. My membership was for the "ALL CLUB SPORT PLUS" and not the "ALL CLUB SUPER SPORT" and in order to gain access I would have to upgrade my lifetime membership and would have to pay an additional fee of $15 per month, which would be $27 for this supposed lifetime membership that was already purchased.

Have been a member of 24 hr fitness since 1996 and was a former employee. At the time I was an employee I did not freeze my account. So I had to buy in again which did cost more. So since 1999 I have been paying yearly. This year I stop by the Rancho Cucamonga location and was told my dues has went up $50. Now I am seeing many complaints regarding the increase. My yearly dues needs to stay the same as my original contract. This type of business makes customers go elsewhere. The gym has not changed and it is still the same. I will continue to press on this issue.

I have been with 24 fitness 3 years now, first in Torrance and then the S.F.V. Sherman oak galleria is the worst. Drains are back up, the shower don't work. I said some something today, she said "I will put it in the system" and didn't move. LOL really. LA fitness here I come.

I been a member for at least 15 years to once Bally Total Fitness club before 24 Hour Fitness took over. ** who is the front desk person has always been there since I join. She is always been a very respectful, honest, and a hard worker employee. Very pleasant to every member since 24 Hour Fitness took over. They took the chairs from behind the desk and she has to be standing up for more than 8 hours. She is not allowed to sit down and I think that is just horrible since she's a great employee.

Facts:

I joined 24 hour fitness in 2007 and like the others, I paid 3 years of full yearly price in advance, but in return, I was supposed to have a $29.00 yearly due for the rest of my life. I didn't believe the salesperson at first and made him repeat that the price would not go up for the rest of my life. That broke down to only a little bit more than $2.00 a month! My wife and I both signed up for that reason alone.

Front desk associates are rude! One lady is always on her cell phone, she hands a towel with an attitude while she's texting then she has snotty face on her without saying "hello welcome to 24", she says nothing. I've seen her throw a towel across to a guest, when she could have walked the towel over to her. The instructor ** who teaches classes is beyond rude, yells at people without talking to them with respect. I've walked in 3 minutes before class was over, I was stretching in back and she had the nerve to yell on her microphone during class and said to have respect and wait till class was over. I was only in the back stretching, I don't see how that interrupted the class. She could have asked me face to face right when class was over if it bothered her that much but instead she yelled like some insane lady, she obviously has major issues so I ignored her ignorance.

I opened a "lifetime" account in 2006 by paying for 3 years in advance ($900 prepayment) to have a $29.99 annual fee after for my lifetime. Recently, my annual fee increased significantly to $79.99, even with inflation rate would not equal to my increased rate. I contacted customer service and spoke to Supervisor as well as Associates multiple times but they all said they can't do anything about the price increased as the agreement it says in fine print that they have the right to increase the price at any time with no limit.

I also had a "lifetime" yearly membership fee of $29.00. It has been increased to $79.00. I've filed a complaint with the DCA in California.

I signed up for 24 Hour Fitness in 2006. I paid $600.00 to receive my membership at $29.99 annually for life. Now it more than doubled to $79.99 annually. I would encourage all members to file a complaint with the Better Business Bureau. This might not seem like much however for each of our complaints filed with the BBB the 24 Hour Fitness will have to explain each complaint when trying to get a loan. It will also hurt their chances of getting a loan. Each complaint results in a lower score for the business, you could equate this to a credit score having late payments. Over time it lowers your score dramatically. The same can be said for filing complaints against 24 Hour Fitness. If dissatisfaction is high enough this can mortally wound them. I have read about this price increase and it seems it's due to ownership change. Even though a business can do what it wants and charge what it wants it can also be sued.

In 2006 I paid a large down payment for 2 yrs to have a "guaranteed" lifetime yearly annual membership fee of $49. This year it went up to $149 a year. When I called to ask about this they said it happened because 24 Hour Fitness HAD BEEN SOLD TO A NEW OWNER. They have a teeny tiny clause that states a rate increase is allowed with NEW OWNERSHIP. I asked if this will continue or will my rate stay at $149/yr. (I have the go anywhere membership). They said my rate WILL STAY THE SAME unless they are sold again. So don't know who the yahoos are who are answering your phone calls but this seems to be a reasonable answer. Doubt they can legally just change the rate every year on a "rate for life" type membership!

I have been a member of 24 Hour Fitness for only a few months, and I must say it has been quite a ride. Let me start off by saying I work out mostly over nights (11pm-4am) with a variety of friends and family that I so foolishly convinced to sign up for memberships. And now, from the beginning, my experiences to date:

I started my membership with 24 hours back in 2006 by pre paying for 2 years for all club sport for around $400 plus tax. After 24 months I pay a $99.00 annual fee to renew. I go to an active gym that is close to me but have super sport gyms opening all around me. The maintenance at all the clubs is not very great but active and sport clubs are falling off more now with the super sport clubs popping up. Recently about a year ago my gym did a little remodel and we were all able to go the new super sport while they did the remodel at the old gym.

24 Hour Fitness increased my annual due even though that I signed a contract with them that I was supposed to pay a set amount due starting the 4th year. On 2006, I signed a contract to join 24 Hour Fitness to pay upfront the whole 3 years, and the contract stated that I will only need to pay a set amount due starting on the 4th year. Starting this year of 2015, my annual due increases 172%. I called their member services and they told me that they could not do anything, but they said that they could give me a free 14 day pass which I don't need. I thought that the contract is to keep all parties entering into the contract to be honest, but this is not the case. I feel that 24 Hour Fitness cheated me.

I have been a member of 24 Hour Fitness since 2008. My spouse paid approximately $1500 for our membership as the entity was offering a lifetime membership @ a lock in rate of $74.95. I went to pay the annual membership this month and it had increased nearly 100%. This is markup and inflation at its best/worse. Corporate was of no assistance as to what warranted such an increase. They did give some babble as to upgrading facilities. Upgrades should not be at the expense of the member as other new gyms are already offering these options at a rate lower than 24 hour fitness. I would think that my account would have been grandfathered in as it is a lifetime membership @ a fixed rate. I would love for someone at corporate to look at my account as a long standing member and remedy this matter.

Similar to many stories on here. I signed up paying $750 for a 3-year membership that was supposed to default to $49 annually for as long as I renewed my contract. This year I receive a letter saying they have tripled my rates and are now $149! My brother signed up for the same plan and his rate has remained unchanged. They told me it was a uniform rate change and everyone was affected. Lie number two. Third which is really pathetic is the reason for price increase, facility upgrades - lol. Nothing has changed about this club other than the machines are getting older and they haven't replaced them. Would not recommend getting a membership here!!

Has been a lifetime member since 2007. Recently had an increase of $50 in annual fee. Went to the Gym to ask the reason, was told the contract agreement allowed them to increase anytime. When asked to show the contract, the Gym cannot produce one citing the computer system changed. Then I called the customer service requesting a contract and was told will send out in email. But never received one. Called again and was told cannot find it.

I been to this 24 Hour Fitness at Arques, CA. I work outs early in the morning, weekends. Employees always open this club late. And added to that, bathroom always dirty. I don't think the manager of this club is paying attention to the place. Sorry, I love this club. But someone needs to taking care of the business. Thank you.

Do not trust this company when you are becoming a member. They will tell you one thing and go back on it later. I paid 3000.00 in advance for 3 years back in 2007 and was told that I would have to pay 50.00 per person per year after that as long as my membership never lapsed. Every year they tried to shake me down and I would complain and they would give me what they originally (50.00 per person per year as long as my membership never lapsed). This year they are refusing to honor their commitment and are raising rates over 200%. What an awful company, this is what is wrong with business in this country a much of bad apples making us lose trust in all businesses.

I paid over $800 one time fee and after 3 years I was to pay $20 a year. This deal was for me to attend ANY 24 hour fitness in the world. All was great for about 3 years and then they changed it to only 1 club. They remodeled and upgraded the club that I frequented. So they said this gives them the right to change our contract/deal. Now they are trying to say that I can only attend that club and they will not honor the contract as they remodel and upgrade the clubs. But the joke is on them as more and more clubs are only charging $10 a month with no contract.

I purchased my lifetime membership in 2006. I paid $750.00 (3 years in advance) and $29.00 per year thereafter. In the renewal letter they state it has become NECESSARY to increase my annual renewal amount to 139.32? due by 06/28/2015. Can they do this? They tried to raise it a few years ago and about a week later I received a retraction letter. I've kept my end of the deal and they have already banked on my dues upfront years ago at no fault of mine. If their cost have gone up it's not my problem and if the show was on the other foot I'm sure I couldn't call them to say "I'm a little short this month can you let my dues slide?"

My husband and I joined back in 2006. We paid a big amount fee in order to get 29.99$ forever. But they recently increased to 79.99$ without any explanation. They didnt give me a good reason. They didn't stand by their words. Bad/unethical practice. Dont go there. Go somewhere else.

I opened a "lifetime" account in 2007 by paying for 3 years in advance ($800 prepayment) to have a $29.99 annual fee after for my lifetime. Recently, my annual fee increased significantly to $79.99, even with inflation rate would not equal to my increased rate. I contacted customer service, and spoke to Supervisor as well as Associates multiple times, but they all said they can't do anything about the price increased as the agreement it says in fine print that they have the right to increase the price at any time with no limit. This is false advertisement and misleading as their sales representative had verbally offered that my annual fee would be fixed for life. I trusted the 24 Hour Fitness because they were considered high profile company, but now I am very disappointed on their business operation. Do not join 24 fitness, they are dishonest and will mislead you to signing up with them.

I joined in 2007 for a $700.00 fee for 3 years and $29.00 per year afterward. I just received a bill for $129.00. After calling customer service I was told I failed to read the small print in my contract and that I was "only being charged the equivalent of $8.00 more per month." I explained that when I was sold the membership I was presented with several options, choosing to make the large down payment in exchange for smaller annual payments in the future. I told them a 4 time increase is difficult to justify even with small print. This is classic bait and switch. Stay away from 24 Hour Fitness or you will likely be burned as well.

My wife and I joined this gym couple months ago and we both regret it. Nearly everyone smells like marijuana. The weight room is so congested it's an accident waiting to happen. You can't walk a straight line, there's a piece of equipment so poorly placed everywhere. Stay away from this place.

I recently received a 30 pass from an online survey, and on 6/1/15 went in and worked out. I found there is absolutely no management there after 10:00 at night. So if there is an emergency or something of that nature, there is no one there to address it. The janitors soaks the floors in the whole locker rm. with soap water, that includes the bath rms, and shower areas, and just leaves it there. I guess to dry itself. And he dissappears, leaving everybody to slip and slide, and possibbly busting their ass. I contacted the manager the next day (**) and wanted to address these issues to him. He expressed no concerns about these issues and did his best to run me off the phone.

I opened a lifetime membership account since 2008 by paying $600 for 3 years. Ten days later, I signed up for my older sister who paid $400 for 3 years, which was joined to my account. We both payed $99.00 annual fee after. This year, my annual fee was increased up to $149.00; however, my sister wasn't. I came and talked to a membership manager at Hollywood 24 Hour Fitness. She told me that there was a point in the agreement so no one couldn't change it even if I wanted to call the 24 Hour (super) manager. She told me that they will increase it once a year which means it will be increased more next year (unlimited). She told me that "If you don't like it, then cancel it, open a new one and pay higher fee." What kind of business is it? Is that the way their staff should talk the customers? Is that weird when we are both under my membership but the agreements were different?

I purchased my life time membership in 2006. I paid $750.00 (3 years in advance) and $29.00 per year thereafter. I was expecting my renewal (in the mail) as it normally comes. This year I did not receive it and when I went to the gym, it was the very last day my membership was active. However, because corporate was not open due to Memorial Day, I was instructed to call corporate the following morning.

I started 24 Hour Fitness gym membership 2013, I was given 2 options for membership payment. I was joining the 24 Hour gym in Fontana Slover Ave location. The staff told me I could either have a payment of $29.99 a month with no set limit, meaning the gym ownership can raise my dues at anytime, or they said I could pay $39.99 a month and have my membership dues locked in at the $39.99 rate for the life of the contract. I selected the $39.99 rate knowing how businesses raise their dues to cover costs, I felt I would be paying more at first but it would be locked at one rate. Everything was fine for two years, I then received a letter via email telling me they were raising my dues by $2.00. Let me tell you it is not the fact of the $2.00 amount, it is the fact that I was told it would never raise my dues. So I should have selected the $29.99 cost in the beginning and saved $240.00 over the 2 years.

We have been a member of 24 Hour Fitness for a couple of years. The time has come that we decided to terminate our membership a couple of months ago. I don't think we need to provide a reason why. We simply want to cancel an unwanted membership. We called the customer service line of 24 Hour Fitness and after much discussion, we were told that we cannot cancel our membership over the phone. We were also told that we cannot cancel it online. The only way to cancel is to go to their location. I don't understand how you can open an account online but cannot cancel online. I don't understand how you can open an account over the phone but cannot cancel on the phone.

Regarding the Glendale AZ location: Before I start I should note that I am a certified trainer and was working in gyms for over 2 years. I have gone to gyms on and off for 5. This Gym is absolutely disgusting. This is by far the nastiest gym I have ever been a member of. I have gotten athlete's foot fungus on my hands and feet which are peeling. I got a rash on my arms and legs. I work in an office, the gym is the only place my skin is exposed. Not once, but 3 times in less than 5 months. I have pictures to prove. There is a horrible smell coming from the wall behind the dumbbell rack like someone threw up and was never cleaned properly. This smell has been there for 2+ months. Not exaggerating. I have told staff but they do nothing about it. Discussing the matters of the gym with the staff I was informed that most of them are not treated well and couldn't care less as a result.

I called 24 Hour Fitness corporate office & told them that the gym was poorly ran. Everything is alway broken especially the steam room. I do have chronic sickness and the steam room really helps relieve the pain. Then ** the general manager said he'll take care of all the problems. So the last two days of course the steam room is still broke. No sign on the door, nothing. I'm so over 24 Hour Fitness!

They make it impossible to cancel; the only way to stop charges is to close your account or report the account/card as stolen. They perform illegal business practices on the assumption that nobody will bother to bring legal action against them.

I opened a "lifetime" account in 2007 by paying for 3 years in advance to have a $29.99 annual fee after. All of a sudden my annual price increase jumped up to $79.99. The 10 other people who signed up with me at the same time in 2007 still have the original agreed upon annual price, but only my brother and I have the $50 price increase... Called customer service but they said they can't do anything about the price and that in the agreement it says they have the right to increase the price at any time with no limit. Do not join 24 fitness, they are crooks. I tried to request to have them at least upgrade my membership to a super sport member since I am now paying $80 but they couldn't even do that.

I went online to renewal my lifetime membership yearly due $49.00 since 2006 (purchased the package around $800 back then). Just found out my due were increased double to $99.00. I called customer service and were told that they have right to increase my rate whenever they want. This is how 24 Hour Fitness treat their long time customer??

I unfortunately signed up for the year long contract at the club in Soho, NYC. After using the gym for a month, I realized how bad it is. Old machines, weird members, lots of TVs but you can't change the TV channels, no plastic bags available to put your sweaty clothes in after a workout, only 1 spin class on weekdays after work.

I paid a huge fee when I signed up to pay 3 years up front in 2007. The 24 hour fitness guy told me I'd be locked into a rate of $49 which they kept until 2014 - fast forward to 2015 and they double my rate to $99. When I called the 800 number, the woman told me not to trust anyone selling your stuff. I told her it was a verbal contract and it should count. She told me I had the option to leave and it was my fault I listened to the guy in the first place. I feel this is illegal practice on their part.

A Corporate mgr person directly contacted us and resolved the issue in swiftly and very kindly manner that it would have been nicer if this thing resolved at the 24 hr fitness site that when we visited for resolving the issue. But all in all ,thanks so very much for providing such a quick solution by "consumeraffair.com" and by 24 hr corporate manager!!!

I was a member of Bally Total Fitness. I frequented either the Englewood Cliffs or the Saddle Brook, New Jersey facilities. Both were bought by 24 Hour Fitness. I did not receive notice of the buyout, let alone was I told how it would affect my Bally's contract. The new 24 Hour Fitness facility opened around December 2014. At that time I went to discuss joining. I was told that for Bally's members I'd get a discounted sign up fee (I think it was around $80) and a reduced monthly fee of approximately $40-something. I didn't think it was worth it so I did not join.

I was a member for about a year. It was 4 years ago. I love it because it is a 24 hours gym. I am usually go there at 2 am after work. Well due to a new schedule I am back to day shift. So I have to cancel the membership. Recently I saw a new 24 hours fitness in my neighborhood. So sign up. Then I have realized the business hours is 6 am to 10pm.. damn that is so ** up. Please don't call it 24 hours fitness.

On February 11, 2015 around 9:30am I went into 24 Hour Fitness at the collections in Oxnard, CA. My daughter had won a free 30 day membership and wanted me to try it out. My intentions were not to sign up but to see if this would be a fit for me. After my tour the manager - ** told me have "I got a deal for you 'today only', I can waive the fee and you can sign up by paying first and last only at a military price." I did sign up. I did not use the facility but went home. The next morning I called the 24 Hour Fitness 800 number to have my membership cancelled. I had it cancelled because ** lied to me stating that my special was "today only". Military promotions are good no matter what time of the month you sign up. I asked the supervisor at that time if the 30 day free membership still available for my daughter to use. He replied "yes."

I had an incident at the kids club at the Cutler Bay location in Miami, Florida. The manager ensured me that they would research the event for accuracy that happened with my child. I was to be notified the next morning, and was not. I called numerous of time and there wasn't any management available. This was a week ago, and no one from the facility contacted me. Not until I posted a review on Google, now they are trying to contact me. I just wanted clarification about what happened at the kids club, and I didn't receive that. Horrible experience.

Had a membership a while ago, and quits since. So I thought grade school was over guess not, had people bully me off machines. Assault and battery? Told management - they were friends with the guy so they laughed it off on me. When I first signed up was supposed to receive free fitness evaluation, free towel, a tour etc. Nope. Signed up, took my money, told he wanted to leave early so here's the virtual tour first floor this and that second floor is x and y. Front desk people more interested in flirting than doing their jobs. Over all horrible - everyday was an adventure.

I was told today that my Lifetime membership purchased back in 2008 (approximately $600-700) annual payment has increased from $73.00 to $180.00. Looks like corporate has found a way to tax its loyal members and for the ones to DON'T agree, they weed them out since they're not making any money from them anyways. Corporate told me this will affect all lifetime members going back from 2006. This is an unfair practice and unfortunately after speaking to corporate, they are doing nothing about it. Hopefully this information will help someone out there.

I cancelled my membership with Bally's in September 2014. When 24 Hour Fitness bought them out, I was being called weekly. The rep called was rude, saying that "I have to add my credit card to my account." I told her, "I don't have to do anything and I have cancelled my membership last year. I should not be charged." A month later, I am being billed for the month of January and February. Short story, they are crooks and like to use fraudulent practices. Do not and I repeat, do not start membership with 24 Hour Fitness.

I have found it very difficult to cancel my membership. I can only cancel in person with a specific manager who works infrequently. Response was very rude at the Scottsdale AZ site.

I joined 24hr fitness because it is close to my house at the Miramar location. They sign up more people than the buildings capacity, so when you walk in the evening you are hit with the WORST smell ever, like a 5-week-old gym bag, and the environment is so dirty. Go to LA Fitness believe me. First of all the sales people are so aggressive and keep harassing you, and make sure you read your contract because what they tell you is different from what you signed up for. They are just trying to get their monthly quota at your expense. Worst mistake.