24 Hour Fitness Reviews

I joined 24 Hour Fitness in November 2016 paying $50/mo. I joined because of the flexibility and $5 child service charge. Shortly after joining, I became a single mom and had to bring my daughter with me. Unfortunately, she has HORRIBLE allergies. I explained to the staff that if she sneezes, it is because of her allergies and no other reason. When she did sneeze, I was approached by a manager who addressed me as her GRANDmother and not her MOTHER. After being HIGHLY offended and explaining yet AGAIN her situation, I was told we had to leave. We did.

24 Hour Fitness at Cutler Ridge has the most terrible customer service worker named Jasmine. To handle customers the way she did just because one payment being late she called the police on me and my husband. She said we were trespassing. It was so embarrassing and very hurtful having to go through this. We do not pay $100.00 per month to have bad service and get treated like criminals.

I have actually been OK with 24 Hour Fitness but now I am skeptical. Verbally assaulted at the pool for wearing a covered swimming suit: which I have been wearing for years at 24 Hour Fitness, and approved by the manager at the time of sign up. Sad that the man who did this lied afterwards, and the young staff gentleman at the desk came into the pool afterwards to get his name but instead "shushed me" over 5 times while I was telling the man not to lie. Sad this happened in East Bay, a liberal, wonderful place to live.

There was some confusion with my account. It got put on automatic freeze. I had tried to cancel online, it looked like it didn't go through. I went in to cancel in person and thought I had explained to the representative that I wanted my account canceled. 6 months later after I had canceled I get a call that my account is actually still on "freeze" but "active" and that I owe the annual fee. It took hours of my time to get it sorted. NEVER sign up for 24 Hour Fitness. They are really sneaky and make it really difficult to get cancel.

I have been a member at 24 Hour Fitness since 2006 in California and then since 2009 in Texas which is roughly 12 years. For the past 2 years I have training at the Bedford, Texas location and have to tell you that this is the worst big franchise gym I have ever trained at as far as policy enforcement. Tonight 10/30/18 I told a ** guy to put his shirt on (he was running the treadmill shirtless) and the usual stuff happens - playing "the racial card", that usual slang and challenging me to a fight. Then a second man just like him (claimed he works there and they can work out shirtless) joins him and same kind of profanities. WOW.

My wife and I were told we could cancel anytime in Coral Springs Florida... We didn't use it for 8 months and when we canceled we got threatening phone calls to pay for the remaining 3 months for my wife and they just kept billing my credit card for me. Just noticed today and trying to contact them is the biggest hassle anyone can imagine. STAY AWAY from 24 Hour Fitness!!!

I have been a member of this gym since 2004 and I have steadily watched the service and amenities deteriorate. I bought a renewable membership in 2004 in which you paid something like $700 up front for a three year membership that locked in the ability to renew at $100 per year. Pretty good deal right? Except... It was for the "sport" level of clubs, which 24HF began to essentially phase out by not updating their existing sport clubs. Any new clubs they opened they magically termed as "super sport" clubs.

I’ve been a customer of 24 Hour Fitness for about a year and then I stopped going there so I called to cancel my membership and representative over the phone convinced me to keep all my benefits for 10.00$ a month so I agreed. And after a while my account got charged 44.99$ without any warnings. I called them and cancel my membership and they refunded my 44.99$. Just to note I spoke with representatives and manager as well. Few days later after my refund guess what happened? They charged my card again 44.99$ and after I called them again they refused to refund the whole 44.99$ as they do have prorated system!!! How in ** world it’s my problem as you stole my money as you took it without my agreement or authorization? It’s a FRAUD!

I’ve been a long-time member with 24 Hour Fitness, and I’m extremely disappointed with the customer service at both the corporate office and the gym at 3600 W Orangewood Ave, Orange, CA. In the beginning of August, my friend and I went into the gym asking about the membership for her. The sales rep there misled my friend into signing a month-to-month membership and said as long as she cancels before 8/25 or earlier, her bank account would not be charged. Her only expense would be the $10 initial down payment which is nonrefundable.

One of the **, worst gyms in the country, they lock you into the contract and nothing can be done at the gym except signing up. You must call the national line to do anything, which often has over a half hour of hold time. You must do this in order to: Change membership levels, File a complaint, Do anything related to change or cancellation. They do nothing to help you when you're there and the staff is mostly bros and kids who don't care at all about anything to do with helping you nor are they incentivized that way. Bottom line: if you don't want to lose money, pay more to go to a local gym.

I am shocked and appalled by the amount of disrespect I have received over the phone when trying to cancel my account. The representative that helped me sign up lied about my account being contract free. When I discover that I need to pay a cancellation fee all of a sudden these representatives don't want to hear how I never agreed to a contract. The representative that spoke to me was talking over me the whole time as I was trying to explain the situation. I asked for her supervisor and when I finally speak to the supervisor, the supervisor doesn't want to hear what I have to say and disconnects the call.

The staff are not properly trained to relate correct charges and fees to customers. They charge your account anyhow without ensuring you understand what their charges represent and make you sign several times on their tablets without printing out the agreement for you to read and understand it. They verbally mislead and tie you into a 12 months contract to drain your wallet. I paid $227.27 on 6/10/2018. Staff told me it was an annual membership fee, followed by $86.58 a month and by 9/8/2018 another $108.22 annual membership was charged to my account.

The gyms that are/or were SPORTS gyms are now changing to SUPER SPORTS gyms to charge you more for membership just because more people are going there not because they upgraded their gym with the extra amenities such as a pool, spa, basketball court. So in short you're paying super sport prices and only getting sport amenities. Well they lost a member today. That brings up another question if they lose enough members will they go back to SPORT gym prices. SPORT GYM vs SUPER SPORT GYM > GYM >GYM >POOL >SPA >BASKETBALL COURT.

Went in person and asked pointed questions on EXACTLY what we would be billed for and all the terms. The salesman explained everything to me and I even verified it back to him and then when I felt I had all the answers and felt I trusted them because I was so clear with him about my concern with hidden fees, he walked me through each screen and explained that we already talked about this, or that, etc. and it was like a full page of tiny print and after talking with him for half an hour, I trusted that. Then I got the billing, and it was NOT what he stated.

24-Hour Fitness uses a deceptive practice of charging a first and last month in advance. When one cancels the contract, as I did under their prescribed policy of doing so within the first 5 days of the month, in effect they charged me twice for my last month of membership -- once through paying the last month in advance and also being charged on my credit card for the same month, in effect paying twice for the same month. The general manager of the company said I had to tell them a month in advance that I intended to cancel my membership, even though there is nothing in my contract that states this. In good faith, I cancelled and expected that cancellation means cancellation, not a forewarning of cancellation but an actual cancellation, finish, end of membership, complete.

I have been given the run-around regarding access to Super Sport Clubs for several months now. My latest contract from 2000 allowed access to "All Fitness Clubs and Sport Clubs", but did not includes "Sporting Clubs by 24 Hour Fitness". Now they are opening clubs and put the word "Super" in the title, apparently to allow them to close (or rename) the clubs I have access to and force me to increase my payments approximately 300% to gain access.

They said it was canceled, and guaranteed it was taken care of. Then I check our credit card in end of August 2018. They charged us 2 more months 100/mo plus the 99 annual fee. And we hadn’t been there for 2 months and we were told it was canceled. Now when I call to cancel again we cannot get a refund from the annual fee or previous month since the local agent did not note it in the record.

Sign up for my daughter for 30 days trial, told me only $40 but must* sign up for two months, rates will be pro-rated. After I agreed, before 30 days, wanted to cancel, No one would help me. When I called, manager busy, no one returned my call, 4 times went to cancel, replied: "Come during normal business hrs. or after 10 am." Once I did, no manager on site! I went over 30 days without canceling. My amount they were keep charging on VISA was $160.00 total. I think, this people are Corp. crooks. They play games with you, maybe not making enough money, & Started cheating customers like "Nothing happened!".

I have been a 24 Hour Fitness member for 19 years and I was fairly happy until recently. I contacted the company via their website to complain about the music being played at one of the clubs I go to. It is the same terrible stuff every day and it is literally robbing off the pleasure of working out. I received an email saying that “My opinion was important and I would get a response within 72 hrs.” That was more than three weeks ago. Apparently, my opinion is NOT important, and they don’t care if my workout experience at one of their clubs is not enjoyable. Not even bothering to respond to my complaint is why I consider 24 Hour Fitness to have VERY POOR CUSTOMER SERVICE!

Member of 24 Hour Fitness for 17 years. Pay $99.00/yr. At the time of the contract the salesperson told me that if I pay 3 years of membership for about $650.00 then, for rest of your life I am paying $99.00/year and I can transfer to any 24 Hour Fitness in U.S. Now 24 Hour Fitness open new gym in my town but I cannot transfer because I am paying about $8.00/mo. They told me that I have to pay $40/mo. I think this is outrageous and misleading the consumer. Any help is appreciated!

Worst Customer Service Ever! Had an issue with them due to their sales representative wanting to get bonus! They knew about it, yet they DIDN'T even try to help me, all they care is MONTHLY DEDUCTION!!! TOOK ME 5-6 MONTH!!! They were deducting money from me and not letting me go INSIDE!!! Eventually had to cancel!!! More: They have a ROBOTIC Customers Service! It's like you are talking to pre-programmed robots. "It's the policy...The policy Says that...We can't go out of policy". BE HUMAN!!! YOU WRITE THE POLICY! NOT THE OTHER WAY!!!

I had my $99 annual membership for the longest time and during every relocation process I made sure my address was up to date with 24 Hour Fitness. Somehow 24 Hour Fitness missed to update my mailing address with physical address and I didn't receive my renewal notice. I have gone through customer service and contacts multiple different locations to get my annual membership back for the last 2 years and seems like it always end up in a hole and fake promises are made but no one delivers. It would be nice to find a way to get something from a company we took $99 a year for many years and even with their mistake they are pushing customers to get out of that deal and pay higher membership fees.

Member with 24 Fitness PQ for 3 months. This gym is nasty. The front desk people always look like someone owe them money not paying back. You can literally smell odor pass through the weight area. The group exercise classes look nice only in paper. Try couple classes, all the instructors are old, overweight, tired all the time and don't exactly know what are they teaching. People can easily get injured by taking their classes. Most of the people here workout are either senior or they have grandfather account, don't really pay much to access the gym (90 per year). They continue raise new members with higher price without inform us. Waste my money just to check out this place.

Free Guest Pass??? DON’T DO IT, IT’S NOT FREE!!! Save your time and money by going to this location. Kris is a liar and the company took money from my account without my knowledge. This happened at the Downey location in California. Have already filed a complaint with my bank with file a complaint with the corporate office. This also happened to a friend of mine but different location.

Canceling membership is very difficult. Two months from now, my membership expires. I tried to cancel my membership this morning. I cannot cancel it without paying my entire membership off. I asked could they please mark my account to end after my commitment. They refused to cancel my membership until I called again at the end of my commitment. I don't mind paying what I owe, but I definitely do not want to run the risk of forgetting to call back a second time to cancel. Where is customer service? Nonexistent with 24 Hour Fitness. I am Highly upset, but they do not care. DO NOT MAKE THE SAME MISTAKE THAT I MADE.

No location in South Carolina, so I had to quit membership when we moved. After all these years, it was very difficult to drop my membership; lots of hassles in attempt to get more $$$ out of my pocket. Made me sour on the whole facility!

My Medicare supplement allows me free membership. I work out 4-5 times a week, once with a Personal Trainer who is spectacular! My only objection is that the "unisex" bathroom is not as well maintained as it should be -- sometimes out of soap, toilet paper, etc., and not as "picked up" as it should be.

The Master Trainer that I used is the best and really addresses my physical issues. The membership fees are great but the training pricing are a bit high (no senior discount). Also the facility needs a lot of upgrades and have a fresh clean look.

I have seen the staff attack ** members, deny them services and look the other way when Hispanic members assaulted disabled ** seniors. Besides the obvious, adult "services" are solicited to members that are not appropriate for any business to allow on the premises. The equipment and lockers rooms have a great deal dirt, visible mold/mildew and have been shut down along with the kids care for outbreaks of lice and influenza. Parking lots are a free for all, car break-ins, adult "services" transactions being completed and the staff refusing to alert the PD instead alerting a security company that does not respond. This not an environment for adults let alone kids.

Showers are disgusting and never modernized. Soap dispensers are easily accessed from fill location, allowing any sicko to do their sicko stuff. Pool hours not open early enough and pool is never regulated to have non-swimmers kept in first lane.

In average the facilities are OK... the higher the level of membership the cleaner they are. I always go late at night (when I can) because they are Pack during the day... AND believe me You don't want to breathe that kind of sweaty air. I guess it's a normal thing in any gym... And since I just go to workout (high intensity), and not for "the look at me thing" It does work perfectly for me. I like to go to several ones on different levels of membership. The staff is always nice and courteous. Unfortunately some clubs have the policy to close at night (even when the name is 24 Hour Fitness)... I enjoy workout at night. Other thing that I would like to see is to remain open during the holidays... Is when there is more free time to workout because pretty much people is out of jobs and they even close earlier the day before. Other than that I'm very happy with my 24 Hour gym.

My gym and Fitness Center has been very helpful for me. When I am stressful at work I need to get my mind clear and my body in tune so I use the fitness center. I don't think I can function as well as I do without having the fitness center. It is such a necessity for me although I have equipment on my job to help my job performance. It is always nice to have a second Outlet and which I can keep myself in shape for my health and my job. I am a law enforcement officer and Fitness is one of the things is very very necessary for my line of work.

Everything is ok. I felt wonderful every day. I use it 1 hour/day and 5 day/week. I like and appreciate the 24 hours program, you can chose what time you want and when you want. The people are great.

The gym people plus the people that goes there always a smile and hello. The gym is always clean and machines working. The class for older people is very good.

The 24 Hour gym in Westlake Village is small, outdated and run down - total disappointment. There are other 24 Hour gyms that are nice, however for some reason this one has been ignored. A Life Fitness is being built in Agoura, and we will change as soon as this gym is completed.

Always quiet. Not too many people. People are nice, no one bothers others because people come to 24 Hour Fitness concentrates on doing their own workout.

I wish the bathrooms were more clean. Also, people sit their bare, naked butts on the bathroom benches. There should be a policy about this because it’s not sanitary.

24 Hour Fitness has always been an ok club. Their class selection could use some serious improvements, people like weights classes and cardio classes to be separate. They also need to add earlier times, I don't care how many people show up, they need to be available and change out or rotate the teachers!

24/7 in Ramsey, is a well designed gym with classes, swimming weights and more than everything you need. I like the gym because it is clean, efficient, well planned out and people are grown up.

24 Hour has all the machines, great hours, many classes but is dirty as hell. Some are worst than others, some are newer buildings and some others very old.

I have been a 24 Hour member for at least 30 years. I get a great monthly rate because of that. My only gripe is that some clubs don't pay enough attention to maintaining equipment and supplying soap to the showers.

I canceled my membership, but had to contact the company at least 7 times to get canceled. Finally had to get my bank involved after the gym kept charging me month after month. My bank was able to get the charges reversed, but it was a very unpleasant experience.

Especially Ocean Avenue 24-Hour Fitness is ALWAYS Filthy!! Mold and Mildew... In showers and in ceilings, even in the weights/exercise area. Condensation from ceilings of shower area... Facility cannot seem to keep-up with cleaning!! And the restrooms are just so disgusting!! Toilets are never scrubbed down and feces are splattered in the toilet bowls, stained! As Front Desk Staff bang around their brooms and mops with such ATTITUDE (because they the ** for the day!) Faucets leaks, run profusely and get stuck all the time, as I stand and monitor the faucets-running-water - while I get ready in front of the mirror/sinks watching all this... .So, 24 Hour Fitness "WASTE LOTS OF WATER."

The good thing about being a 24 Hour Fitness is that you can go what suits your schedule the best. Day or night which works good for most people. Those that work days can go in the evening. Those that work night can go in the morning.

I have always been a member of LA fitness and I found my location to be filthy at best. Since I have the Silver Sneakers I signed up with 24 Hour Fitness. Very clean and I love the fact it is a gym not a meeting place, no gym, no pool. Just work out in a clean friendly environment.

I had several sessions with a trainer and I thoroughly enjoyed the experience and expertise of my trainer. There were adequate numbers of equipment pieces and plenty of room to workout without being too crowded.

We have been a member for 2.5 years. It's a good club, great people & trainers. They need to improve on (2) areas. 1st keep the restrooms a little more clean & 2nd replace your older equipment that is always out of service.

Great place to do quick workout. Decent equipment and love that they are truly a 24 hour gym. Location I go to has a juice bar also but my location needs more space.

GX24 class. They can’t keep the good teachers, I used to go to a 5:30 am class in the morning with Mel at Westheimer and Dairy Ashford. She was excellent, but she quit few weeks ago and they didn’t replace her yet, but still showing in the app that she’s giving the class. She is one of the many that quit.

Bad experience. I enrolled in Kaiser Permanente's Senior Advantage. This program offers, among things, free well and fitness program. I enrolled with 24 Hours Fitness under Kaiser's Well and Fitness program. I talked with 24 Hours customer service and asked to change my membership from regular program to Kaiser Well and Fitness. I gave to the customer service my Kaiser Well and Fitness Program ID number. The customer service wanted me to secure a letter from Kaiser that shows that I'm enrolled with Kaiser' s Well and Fitness Program.

My experience was life threatening, I contracted a blood infection from 24 Hour Fitness Kapiolani, when I called corporate office to let them know what had happened, yes I survived, they had me speak to a retention specialist then I went to a supervisor who hung up on me, there will be lawsuit if they do not settle and pay my medical bills, Pain and Suffering etc.

Overall the cost is somewhere I believe they can improve. Not everyone can afford this cost. There are comparable gyms that offer most of what 24 Hour does however the cost is a lot more economical.

I joined specifically because of one club (even though they had another about 2 miles away). The best one, was very large, very clean, wide open and never had to wait on equipment. TVs were all easy to view. The parking lot was safe and lots of easy parking. OF COURSE, they closed it and pushed all to have to use the one a bit further down. Limited parking, HORRIBLE set up inside. Cramped, no TVs, no staff to help. Plus 24 Hour Fitness has lawsuit because they're trying to, falsely go up on people who have set annual renewal prices that were fixed at time of contract. I go to one that's in another town, but it's long drive and still not as friendly and open as the original one I joined at.

Too often the machines are out of commission, but I can usually get a spot. At night the parking lot is too full, so hard to find parking. Promotions are kept low key so I don't feel hassled.

A place where you don't compete and you don't feel ashamed asking for help. Giantly Friendly Place. The knowledge of the trainers are amazing. No one gets hurt trying to get right. I think that is a special way to look at an individual. My kind of place and I will keep visiting.

Gyms are great if they're close and convenient. My 24 Hour is both, as well as clean, good equipment and friendly employees. Well maintained with steam area and pool!!

The main problem I have with this gym are mainly the members who tie up the equipment by leaving their gym bags, backpacks, etc. and working out on multiple machines. Very rude!

I wish they had classes at later hours for seniors and class such 30 day challenge free. It would also be nice if they would have group sessions for seniors including having a coach to work with them free of charge.

I needed to cancel my membership and it was a terrible experience. They kept charging me and I had to keep going to the gym with different papers as the excuse for why they weren’t cancelling. Only after going through my credit card company did I finally succeed. Even the first attempt at that didn’t work. I would never join a chain gym again after that experience.

Could be a bit cleaner and updated a bit. Good SS instructors and classes offered. Some updating is in progress now and I appreciate that. It is an old facility and it shows.

Good gym with the Costco membership. The price is right and allows lots of gyms when I travel. They have the usual mix of cardio and strength training.

24-Hr Fitness is too costly for their mediocre customer service, lack of cleanliness, and hygiene maintenance upkeep. Their hot tubs, swimming pools, and steam rooms have constant malfunctions with appropriate temperature settings, and are inoperable too often for my standards of acceptance.

24 Hour Fitness was a different experience from Retro Fitness, which is more modern and updated with respect to equipment and knowledgeable staff. It's a bit dark inside but that's ok once you get into your groove. My membership is free. My particular trainer, Michael, was on point -- hope the rest are as well.

My husband signed a CONTRACT for a year membership in March 2016. 24 Hour Fitness asked for spouse number for emergency. My husband said no because he didn't want 24 Hour Fitness to contact me and try to make a sale. 24 Hour Fitness said they would not call me. They lied. A few days later I got a phone call from 24 Hour Fitness trying to sign me up. I mentioned to 24 Hour Fitness what my husband said to them in regards to calling and trying to make a sale to me and I told not to call anymore.

I been used 24 Hour Fitness for over 10 years. I took my friend into my account and I got charged for an annual fee without my knowledge and they would not give me a refund even when one of the 24hrs staff authorized that refund. Never see that refund in my card. The staff gave me the customer number to see what was going on. I called that number and, What terrible customer service they have, the CSR told me that the money is not refundable and said “there is nothing that I can do.” He was very rude not even apologized to me. Horrible customer service.

Brought a friend to join me for a few days (wanted to use the 3 day pass from their website). Friend had done this a year before prior to joining Xfit gym which they no longer do. Told general manager friend didn't need a tour as they had been there before and was moving to another city soon (that has multiple 24 Hour Fitness gyms). He said they don't offer any sort of guest passes or trials and since she was not a resident (not true) they aren't able to get any free trial/pass. He said that "sometimes" on Fridays they allow friends for free but there are no such thing as guest passes or trials. We didn't fill out the form online since it's always been so easy to just fill it out in the gym (know multiple people that have been guests and never had issues). So instead of arguing with the GM, we paid the $20 and did our workout.

Member at Park and Ohio in Plano for 6 years or so. Have repeatedly pointed out to management dusty handrails, caked filth on stair banister, etc. No action ever taken. Twice my membership had been flagged for issues concerning an AARP supported discount. Each time I was treated as though I was trying to get away with something. This time I was denied entry insisting that I pay a full membership fee. I declined and received a sarcastic response from the presumed to be manager. Of course not all employees have a snarky attitude toward their clients. This is not a quality company and I would recommend against membership at Park and Ohio in Plano.

Haven't used 24 Hour Fitness in over a year. Tried to cancel and they froze my account instead. I got charged for an annual fee plus 2 monthly memberships without my knowledge and they would not give me a full refund. I know I said it already but I haven't used this service in over a year! What a terrible business. I'd rather pay for a CrossFit business even though it's more expensive, at least they're small business and generally honest people. 24 Hour is a big thumbs down for me for life.

Terrible place that is sorry and disgusting. I'm talking about the Aurora location on Abilene by 225. This place got bought by 24 from Bailey's and they have systemically destroyed anything that was good about this gym. The worst part is the daily Mexican fiesta workout that they hold on the MIDDLE OF THE GYM FLOOR!!! Have fun trying to work out to your own music and it's drowned out by Spanish techno music!

I've taken my 2 and 11 year old to kids club but since my 11 year old would always do their job and take care of my 2 year old there was never a bad outcome. Yesterday I decided to take my 2 year old and my 11 month old to the same kids club for the first time without my 11 year old and it took me about 45- 50 minutes to enroll my 11 month old because the employees are not well trained and don't have the right information to perform their job. Finally I get her into the kids club go for my workout and within 20 min or less two employees go get me and all they say is to go because something happened with my child. I was scared rushing to see my kids. I found my two year old with deep scratches all over her face, ear and neck! As if she was attacked by a huge cat! They told me another kids had done that to her while they were up on the slide. So apparently once the kids go on the slide no one is watching over them.

I signed up for an Annual Membership @ Arlington TX 24 Hour Fitness in May/2017: Paid w/ my credit card. Since then, I happened to be out of state for a few month, so I informed as such to the office. The front person said, "You are OK. Your account is frozen. When you come back it will be ready for you." But that job lasted longer than I expected but more than couple of months... I finally return in February and checked my account: They told me that my account will be finished in May 11/2018. I talked to the manager there and he said, "We can't freeze the account as you paid with your credit card for 1YR membership... Also, we don't discuss temporary freeze the account unless it is a monthly payment... We can't tell when people goes into the hospital, trip or what. So, there's nothing I can't do". My entire membership has been wasted.

Have been a member since 1995. Last started in 2014 with supersport in Walnut Creek. Was traveling for 3 months. Called them Oct 30 of 2017 and asked to freeze my account till Jan 31. I come back and my membership is canceled and found a cancellation email sent to me on Oct 31 2017. Called the gym. The manager said call the customer service whom I had talked back in Oct. Britney, I think was the representative's name, said she put my account for investigation which will take 7-10 days. She said she puts a note on my account so I can use the gym meanwhile. She even said do not go to the gym right now, give it 24 hours for this to appear on your account.

Riverdale Sport 298 West 231 street General manager ** stops members at the door, and threatens to have my membership revoked for contacting corporate about a broken machine, also the lifeguard ** who can't speak proper English has a communicable disease read pool sign. 24 Hour has a conspiracy against me. There are many members there from the Caribbean whom are ignorant, and gossip all day. It's very cliquish.

Always dirty. Worst company ever. Was on a pause for financial hardships, got a charge right in the middle of when I wasn't supposed to. REFUSED to work with me AT ALL. Worst customer service experience ever. I will never recommend or use 24 ever again. I worked as a customer service manager for years. I am appalled.

Purchased Bally's lifetime membership in the 1980s with a friend. $1700 to have a lifetime fixed annual renewal rate. Moved to Colorado and added a family member to my membership under friends/family promotion in 1989/1990 for the same fee we paid before, but the annual renewal rate was the same too. That club closed several years later, but our lifetime memberships were good nationwide, so we had no "home" club, but our memberships still worked everywhere. The last clubs we used were in Denver. 24hr Fitness bought Bally's in ??2015?? and we never got a notice, but had moved to Florida. We paid for our 3 year renewals in 2014 and tried to go to the Orlando Bally's in late 2015 to find the club closed, which is when we discovered the 24hr Fitness buyout.

Englewood Cliffs, NJ location. The people working there can best be described as used car salesmen and scammers. Not the kind of people one would invite to dinner or would want to be married into the family. Their human resources must be one crown jewel. The parking is good and the gym is located in a very nice neighborhood. Though few of the upper-class residents attend this gym. NOT open 24 hours. The steam room was broken before it was a 24 Hour Fitness and it remains broken after. So for several decades, the steam room has been broken. I understand things break. The worst I have seen was a steam room that has been broken for several years, but for decades?

I have been going to this 24 Hour Fitness (Alderwood/Lynnwood) for 6 months and have been very satisfied until now. The last 2-3 months amenities such as hot tub or steam room seem to be constantly not working. From the green water (2 times) in hot tub to a steam room that is only 90 degrees instead of 110 (which is the norm) to a pool that is now only 80 degrees. I swim for exercise and the pool had been 82-83. That is how it is advertised on website. I often try to call in evening before to see what is working but lately I have not been getting the full truth. I have shared my concerns with them and almost nothing has been done. Now I will not go back.

Have you ever tried to cancel your membership? There’s nothing online, even within my own personal account that allows me to cancel my membership. I finally found a phone number and they said the wait time is 15 minutes. I hung up and called back asking to join the club and I got to a person immediately. He told me that he could not help me because it was a different department. So he transfers me and again I’m on hold for another 15 minutes. Horrible customer service! They care more about getting new customers than about helping existing customers.

We had joined this gym when it was first opened on Sutter Street in San Francisco and had been their members since the late 80s. General reviews for those years about the gym were that they were adequate but not your typical top gyms... Believe it was $29/mo, more or less. We were pestered by their staff. We saw often when they expanded the base to Post/Van Ness and were sold a two-year contract for two persons at $677/2 years and then $49 x 2 the third year on for life. Sounds splendid RIGHT. Beware, they did not send statement each year and had been debiting our bank accounts on file on 3rd; fourth; fifth year thereabouts.

In May of 2017, I called 24 hour Fitness to cancel mine and my husband's gym memberships because we moved away from an area with any of their gyms. I was told that we had to move 20+ miles away to get out of our contract. We had moved 19 miles away and both worked in the opposite direction of their gyms. They would not allow us to cancel even though it wasn't remotely possible to work out at any of their facilities. We agreed to let our contract pay out monthly until it expired in December 2017. I was instructed to call in November to make sure it canceled before going to a month-to-month membership. Well, I called in November to make sure our accounts were cancelled and found out that our accounts had been placed on hold when I had previously called in May even though I had never requested it.

This gym scams you at any point and any way possible, their prices are way too high for their service and their equipment. 80% of their locations have old equipment, old and smelly, constantly broken machines and they charge you an annual fee even though their gym is total bs. Now for the service, anytime you call to resolve an issue they are rude, disrespectful, they have kept me on hold for literally 2 hours which I eventually had to let go and call back! They're super rude and act like whatever it is it's not their problem! They have A LOT of "invisible" rules and fees, so be aware! They will scam you with any fee possible! Worst worst gym out there, save your money for a place that values your business!

Barn-like gym, cold, unwelcoming staff. No help using the machines. Hardly any space for mat work. Terrible paperwork to get even a one-day guest pass. Impossible to get off their mailing lists once they have your address. I do not recommend this gym.

Tuesday November 28, 2017, having just left a physical therapy appointment for an injured shoulder, I adhered to the advice of my therapist and stopped by the 24-Hour Fitness facility located at 4480 E. Charleston, Las Vegas, Nevada. I live three miles from there. I asked for a walkthrough and a man gave me a tour. I explained that I am 63-years old and in a bit over a month on January 01, 2018, I will be on Silver Sneakers and can attend the spa at no cost to me. But, due to my shoulder injury I really need the pool and spa, now. I was shown the pool and hot-tub but through the glass window located in the exercise machine area. It did not occur to me to insist that I go inside the area. From a distance it looked sparse but usable. So I paid for two-months.

Well I was a member and only went to the gym for 3 months. I wasn't able to go anymore so had to put my account on hold. Then decided to cancel my account because I just wasn't able to go anymore at all. The girl I spoke with said she'd cancel and I would not get charged. That was in August. I only noticed yesterday that they have been charging me still and I called today waited for over half hour. The girl told me she can't find notes that I canceled and so she would cancel my account today but I wouldn't get my money back! I wanted to speak to a supervisor. And the girl said I would only wait up to a min on hold but it ended up being over 10 minutes on hold. When I finally started speaking to a supervisor, she basically called me a liar cuz the account wasn't noted and that she will not refund me my money.

I have been going to 24 Hour Fitness in San Mateo, CA for about 3 years and the only reason of that is this is the only gym close enough to my home (before that I was going to Gold's Gym in another state for 7 years). I have to say this particular gym is just terrible and here is why: Urinals in men restroom are always broken and non functional, urine stays in it for long time causing terrible odor. It's just ridiculous that such simple things cannot be fixed for such a long time by managers of this gym. Equipment is pretty old. Some of machines are non functional and broken. While working in free weight area it's always hard to find right weight for the bar, because there are only few of little weight plates and they are always in use.

Closed the location in downtown Long Beach and redirected me to a location 10 miles away (about 30 minutes drive time during peak hours). Process of closing the account is complicated, long hold times on telephone, with advice to "call back later in the week". NOT CUSTOMER FRIENDLY.

24 Hour Fitness - Sheepshead Bay location - The pool area which includes the pool, hot tub, sauna and steam room has been closed since May. They are still charging the full membership dues all this time. Why do I have to pay full membership for half a club?

I have been a loyal 24 Hours Fitness member for several years now. I go to the 24 hours fitness at Potrero Center in San Francisco. On 11/09/2017 I went to the gym after work like I always do. I signed in and went in the men's locker's room. As I was undressing a woman came in the men's locker room, I look around to other gym members and everyone seems concerned. I thought it was very unusual, so I dressed myself back up and went to the front desk to report the incident. As I approach the front desk the same lady that was in the men's locker room heard me telling the situation to one of the employees. The employee told that she was allowed to do this because she considered herself a man.

Upon my initial tour prior to joining, I was informed that I could join and cancel at any time without penalty. I even paid a security deposit of an extra month payment to cover an extra month in the event I decided to cancel my membership. In addition, the membership requires that you pay for an extra month every March or April for maintenance.

I purchased a 3-year membership in 2009 and was told after my membership expired I would be charged $100 a year after that. Well, I was charged $100 a year up until 2016 where I was charged $179 for the year. I was told because the gym needed to upgrade its equipment. Well, the 24 Hour Fitness I attend is on Slauson and La Cienega and I have never seen any new equipment or upgrade to that gym.

I was escorted by the very polite police officers of Lakewood, Ca. to leave the Lakewood 24 Hour Fitness by manager Eric! I have reported on numerous occasions to the management in the past about the mold and mildew surrounding the whirlpool tub! See pictures of the filthy mold and mildew I obtained today October 28, 2017 from the whirlpool tub! Before obtaining the pictures of the filthy dirty mold and mildew whirlpool tub, manager Eric stated to me that technicians came this week and surveyed the whirlpool tub and found nothing!! Please look at the pictures and try to tell me that that there was no filthy dirty mold and mildew on the towel! Records can be checked out to see if any technicians did survey the whirlpool tub! Records and videos can prove me right! I have already complained via voicemail to the corporate office and I am waiting for their return call!

I have had a membership with 24 Hour Fitness on and off for the last 5 years. Every single time I have had to cancel my membership it seems as though these people just WILL NOT cancel your membership! I called in to cancel my membership the final time this last April. The representative offered to freeze my membership, but since I used to work for this horrible company years back I understood that this meant if my account is not cancelled by October they will charge me $40 annual fee.

24 Hour Fitness Louisiana and Elgin, Houston TX - This gym is about selling memberships... it is always packed, in 2 months, I have always had to wait in line for the equipment I wanted to use, no matter what time of the day or night I would go. When I tried to get out of the membership, they wanted to be paid in full, with no exit clause... In over 25 years of going to the gym, I have never been so UNMOTIVATED to work out. Just the absolute worst experience I have ever had with a gym!

Thousand Oaks, CA 91360. (805) 777-7300." And when I went to the 24 Hour Fitness location to activate the pass, the manager asked me to answer questions that were not relevant as a guest. I asked him to activate my pass skipping the questions and once I decided to join I would answer those questions, but he said answering those questions would activate the free pass. I said, "If so why it was not mentioned while issuing the free pass." I had to leave the 24 Hour Fitness place since the manager did not honor the free pass and did not activate it without collecting unnecessary personal data. I did not find it fair to me as the potential customer. It was a total waste of time and resources.

I placed my account on hold and confirmed there would not be any more charges to my card and then subsequently I canceled my membership and they charged me an additional "annual membership fee" even though I was canceling and refused to refund the charge. I left 24 Hour Fitness because of the environment at the gym which was like a singles club. I am now with a gym which focuses on providing an experience in which the members can reach their fitness goals.

I am very pissed off. No one didn't want to help me in regards getting my refund. They pretty charge me the annual fee and overdrawn my account and I cancel my membership with this gym. They gave me a ** story. Couldn't speak to someone higher than a customer service specialist, was being a smart ass with me. I'm trying to get people to get a lawsuit with this people.

I am trying to cancel my membership which they don't allow you to do online. They provide a toll-free number but I have now tried 3 different times to call them, each time on hold for more than 20 minutes. This is ridiculous.

I’m a member of 24 Hour Fitness and when I signed up for a membership the manager told me that I could bring a guest once every six months. On Friday, I brought my boyfriend, what I didn’t know was that as I tried to signed him up for a membership and he used the gym once under the membership, he couldn’t be guest and he would had to pay $20, well it was fine until the staff was very rude to explain it to us, she treat us very bad, however, what made me very upset it was the manager that I’ve never seen him before, who talked to us in a very rude tone and inappropriate way, as I wasn’t worthy to the gym.

I am a student already starting my university courses, and my experience with 24 Hour Fitness sound like they might just be borderline ILLEGAL. I signed up last month on labor day where I didn't need to go through the $100+ initiation fee because of the promotion they were having, and knowing my friend is working out at 24HF, I thought I could learn a few workout routines from him.

The only reason this has 2 stars rather than one is because my time in the gym was good. The classes were great and it was a clean and friendly environment. However, when I moved back into college leaving after summer and tried to cancel my membership, they didn't follow through. I acknowledged the standard procedure was going into the store to cancel, and asked if there was any way to cancel over the phone since my home gym was 3 hours away (I asked because if they told me no, another location was a 1 hour drive I was willing to make to ensure my membership was indeed cancelled before being charged another month).

Thrown out of gym because according to them I had never calling cops on nut that said, "I wanna shoot that ** dead twice". Ran to lobby. Was told, "Can't we all just get along?" I am not calling cops on Felisha... I know her... laughing... in order to do anything I have to see it with my own eyes. Nut goes past desk with buggy and they wave her goodbye. Would not take incident report... or call cops. Cops came because they did not like me taking their picture... went all the way up to loss prevention. He said it was he said she said... and I called the cops how date I... Felisha still on 24-hour property. Got license plate. Happened Sept. 2 2017. Dirty sauna... vandalism... shower door smashed... girls' locker robbed... BLOOD in sauna never removed. Four places. Continual harassment by members in this club.

I was signed up for trial membership with 24 Hour Fitness and I have canceled and also asked them to remove my credit card on file. Not that did not remove my credit card but they also charging me $32 monthly. I canceled my membership, but they did not put that in the system so they charge me again. So I canceled one more ** time and again they charge me $32 next month and say, "We can't refund you".

I was signed up for trial membership with 24 Hour Fitness and I have cancelled and also asked them to remove my credit card on file. Not that did not remove my credit card but they also charging me $29.99 monthly. I have request for refund last month and this month they charged me again. What a scam company!!!

I was dissatisfied with how 24 Hour Fitness handled my membership cancellations. My wife and I put our memberships on freezes due to expire in Mar 2017. In Sep 2016, I visited our location in Katy TX, and canceled our family memberships and the add-on ones for the children. For some reason only mine and our children's were canceled - there was a charge in Sep 2016, but I disputed it and it was resolved. I just realized - my oversight - that they began charging our credit card again in Mar 2017 for just my wife's membership. Because it is a credit card we don't use frequently, I didn't catch it till 6 months later. I contacted their phone number for cancellations, and they claimed they had no record of the cancellation, even though they can verify there has been no usage for over a year.

I am very dissatisfied with the leadership corporate has offered their employees & the level of disregard for their clients out of pocket expenses. Membership annual fee of $111.76 as well as maintenance fees of $49.99 each month. I was misled to believe if I canceled before the 30 day trial is over the Membership annual fee of $111.76 would not be cashed (it was cashed) and I would not have to pay monthly fees (I was charged for two months). The Newark location did not have working copying equipment and I was reassured it would be canceled the next day. In which corporate was not informed of cancellation and I was charged for membership annual fee and monthly fees for two months 49.99 x 2 = 99.98. Total amount is $211.74. I would like a refund because 24 Hour Fitness was not authorized to charge is $211.74. I did not think it would happen to me and it did due to poor training from corporate.

The Most Unprofessional & Rude Staff I've ever had to Deal with. Their Gym is Unsanitary & They have Overdrawn my Bank Account By Taking out My membership fee even after I prepaid them in cash. They're Shady. Don't waste your time. There are other quality gyms out there for you to join.

I called to cancel my membership with the gym. After waiting on hold for 20 minutes, the gym finally agreed to cancel the membership. However, they would not refund the $49 annual membership fee that they charged my account yesterday. So, they took $49 of my money even though I won't be using the gym for one single day in the next year.

Around two weeks ago, I wrote you a letter regarding my concerns about the intensity of the music at the Third Street Chula Vista, CA club. The music was again to a bearable standard. It only lasted for a while. Last Friday when I arrived, the music was again very loud. I told the employee to please lower it, and he responded that they did not have any way to regulate the intensity of the music, because the controls were at the Manager’s office. The noise is unbearable in the locker room and showers, since the ceilings are lower. It is very uncomfortable. I tried to send another letter to their site. The site does not work. I called, the wait is 20 minutes! I have been a member of 24 HOUR FITNESS since 2002. This is the first club where I have experienced so many problems, from hygiene, noise and respect to members from the management.

The people are really nice and don't treat me like a huge fatty noob. In other gyms, I tend to get some stares for my beautiful skin and large size and the last gym I went to made me buy two memberships and this gym didn't so I really liked that. Also, I really like 24 Hour Fitness because it's close to my house and it’s open twenty four hours. No Bowflex but I'm in talks with management about loaning them my personal machine. I'd like it also if they had a better sauna and whirlpool and regular pool as well as more private showers. I was showering one time and this lady grabbed my shampoo and used it and I was like, “WTF. Why did you do that?” She said she thought it was communal shampoo that the gym provided even though she reached her snaky arm into my shower to get it. Like hello, I have it on tape.

I chose this gym because it was close to where I was working at the time. I also believe they were running a great sign up special for new customers. Also, I liked the hours that the facility was open. It gave me the option to go before work. I like how large the space was. They had a large variety of machines enough that you never had the wait to use something. The place also always seemed very clean. But the thing I most disliked about this gym was how pushy they were about their personal training. They try to get you to sign up for a free session when you join and they won't take no for an answer.

The extended hours are a huge benefit due to my inconsistent work schedule. Also the location was in my home town and provided an option for a gym other than a YMCA. Being a franchise gym there were more options and better quality of equipment as well. The franchise I went to was smaller than what I like and didn't have enough classes I liked. For example, as a former dancer I enjoy the classes based on barre exercises and would like those classes to be available as well. But there was enough of a variety of equipment and ways to work out that I found appealing. It had also offered a free trial period that was nice as I got to test and see if this gym was there right fit for me.

To begin it is open twenty-four hours a day for your convenience to workout when it fits into your schedule the best, they have updated equipment and services available along with knowledgeable staff to help you if needed. The modern up to date equipment and services are top notch, is fairly priced, clean and maintained well. But they should try to space out the equipment more and not try to cram so much stuff into such limited space and give the customer a little more sense of space and privacy.

The equipment was new and very well kept. There was also equipment there that I did not find at other gyms and I was able to get a complete workout. But I would change the membership fees. They were outrageously expensive. I know some people grandfathered in at a very low price and would make it that same price for everyone. It did meet my expectations though. They said it would be open 24/7 and sure enough it was never closed. But yet they did a great job of getting it cleaned and staying out of the way of the people that were working out.

Great workout equipment and staff. Love that they have always a empty machine. Love going in the morning, more quiet, multiple workout rooms and helpful staff willing to work with you. Some of the staff at night is rude that's why I like to go early morning. Not much people around to walk around. Also, bathrooms could be more spacious, room for woman when they workout and the machines are a little close together for my taste. But it's closer to my home. Don't feel like driving any further when it's convenient. It's that or workout at home then I would have to buy workout equipment and that expensive so that's why I stick with the gym easy. It's done ok so far.

I like how the gym is open 24 hours a day and allows me to bring my friends with me. And also, I like how the gym is neat and clean and has a lot equipment to use. I can get in there and do my normal work routine and leave without a problem. I choose the gym because its close to my home and my friends also work out there. It has a nice monthly rate and the staff members are nice. Plus I like the snacks they offer.

I chose this gym because I've heard good things. It's nice that they have so many amenities. The people are really nice too. I like all of the classes and machines they have available for everyone to use. But, they are so busy and crowded. I have to wait for machines or weights. Every time I went to one of their gyms I always felt uncomfortable with how many people there were.

The equipment is relatively average and the same you would find at competing gyms, mainstream and local. I would add racket ball and swimming pools. Plus would upgrade the showers, sauna and the provided toiletries to a higher level of excellence. Less truck stop cheap feel more high end hotel feel. But the hours are what sells this for me. I work odd hours being a parent and I appreciate the hours the most. They give me full range to come in whenever it is specifically convenient for me. I love that.

I love that I can go there any day of the week or weekends nearly any time of day and work out exactly what muscle groups I want to hit that given day with my trainer. I can even go in the middle of the night. I also liked that it was so astronomically much cheaper. I love the cool top 40 radio station music and songs they play and that they have every single machine that I enjoy using on a daily basis. They didn't have a group class room though.

The fact that 24 Hour Fitness is always open is the biggest benefit. I like being able to workout at any time of day. The cost makes it a good value as well. I especially like that most locations near me have a pool, and being able to get a workout in. There are really convenient locations near me and in locations that I frequent. There is also one near my work which makes it especially convenient when I may not be really motivated. Based on these things alone the gym meets my expectations. However I’ve had a couple of billing issues which were resolved but were inconvenient. I've also found a couple of times that there weren't enough towels and cleaner to wipe down the machines. Also the racquetball courts are a really nice benefit but are always full.

A friend of mine like it and works out there and invited me to join her. Working out with friends makes it more fun but I probably would not work out there without her. They have terrible parking which can be discouraging when finding motivation to go. They also have expensive trainer costs compared to other similar gyms, making it feel like that service is unobtainable. But I like the selection of fitness equipment. Also, it is located in a central place, and is a big size. The gym had a pool and an outdoor workout area. Outdoor portion had heavy equipment and TRX. I liked the size of their cardio area as well.

I'm a bartender so I work crazy hours and this gym is perfect for my work schedule. Sometimes I get out at three or four in the morning and I'm just not tired enough to go home and go right to sleep so I'll go for a workout and then by the time I get home and shower I'm all ready to get right in bed. With this gym, I can choose to go when it's convenient for me! Also, because the gym is always opened, it's not constantly crowded because people don't have the pressure of going at crammed in scheduled times. There's also no pressure for a rushed workout which is huge!! I can work at my own pace without racing against the clock!!!

For the most part I really like this gym. I feel they do a good job on just about every front. They offer a great start up promotions and I feel that I am able to get into shape with no judgment. They just need to enforce the wipe down policy. It seems people use equipment and never wipe it down after. That is gross and not okay. But the staff is wonderful, friendly and oh so helpful. They offer good suggestions and other advice on ways to get into shape.

I chose this gym because it was inexpensive. I like that they are open 24 hours, convenient, and they were close to my house. I also like that they had a lot of cardio equipment. However, they did not have many classes. I like yoga and Zumba but they did not have that. Also, the decor was boring and it did not seem very personal. They did not have helpful staff either. Overall, they did not meet my expectations because it was so plain, uninspiring and not creative.

24 Hour Fitness was close to my home and I was given a membership. The gym meet my expectations. I was expecting to use equipment and theirs was always in great condition. I was expecting to take YOGA classes and there were many times to choose from. The YOGA instructor was nice. I love that I have access anytime, day or night, and the classes and times scheduled for classes easily fit into my lifestyle. They are clean and their equipment is always in good repair. Staff are friendly and helpful. However, I need a month to month option that does not break the bank. A monthly fee of $10-20 would fit my family's budget better. Also, location is a main factor that would have to change so I could rejoin the 24 Hour Gyms. I have also moved towns and there are no 24 Hour Gyms where I live now.

24 Hour Fitness has met my expectations in price, quality, and availability. It was convenient to home and work and had lots of parking close to the facility. It has quality facility with great personnel. The equipment is well maintained and for the most part available all the time. I like that the gym is very large and has a basketball court, racquet courts, and a pool. I also like that it is spread out and not congested on the gym floor. Locker rooms are large with several showers and steam room. However, the bathrooms and locker room are crowded and there are not enough lockers during peak time. Also, the sauna was not working for weeks. I would prefer a steam room. The dedicated personal training area is too large but I understand that is where the real money is made.

Me and my husband came to this gym because we were meeting a friend who lived in the area to work out with them. The gym was clean and all of the machines were awesome. There were lots of free weights, everyone was super friendly and the location was perfect. Would definitely go there again.

I chose 24 Hour Fitness because that is my favorite out of all the gyms. I really enjoy this gym because of the 24 hours and it has definitely met my expectations. Every time I go, there is hardly anyone in there. I hate going to a gym that is crowded with people and I don't like working out when a bunch of people are looking at me. I wish they offered classes and training though. That's the unfortunate thing about 24 hour gyms, there isn't always someone there to assist you. Otherwise, it is great!

I like the variety of machines to suit every individual own needs. Personal trainer are there to help you if you would like them to help you out. They aren't judgmental and are willing to work with me on my weaknesses. Their loyalty program is rewarding and they don't pressure you into signing up for things you don't need. They are very professional and take your business very seriously. The staff are very helpful and the facility offers more amenities than others. Also have indoor heated pool and a basketball court area. They also have machines that I am more comfortable working with.

The gym is extremely clean and that they offer so many options and plans. Also, the employees there really care about your health and well-being and are very helpful. The equipment seems up-to-date and well-managed too. I would choose this gym over any other because it is open twenty four hours a day, seven days a week. But have employees be there twenty four hours day. There were times I needed help and no one was there, or add more employees.

Cancellation Nightmare! Stay Away! I joined 24 Hour Fitness in Temecula a little over a year ago. My commute was 1+ hours each way and this was the only big gym in Temecula. I chose a month to month plan since places like these are so difficult to cancel. Starting late last year, I was able to work from home and didn't need to use 24 Hour as much. In January I asked the people at the club to cancel my membership and was told everything was good to go. In June I got a call saying I was past due $45-$50 on the account and had to pay. I called back in and spoke with someone and explained I cancelled in person. They said they called the club and "had no records" of this happening. I asked to cancel the membership, but had to pay a past due amount and a penalty fee, the latter which was waived.

The location to home and hours open were the determinants for choosing this gym. Plus there are some hot men who work out there and I hope to take on home soon for a private workout. The hours of operation make getting to the gym on my schedule easier than using the gym at work between 7 and 6 and I don't have to get my work gear nasty. Cleaner facilities would be nice though. More frequent cleaning makes people feel better about working up a sweat on the machines 100 other people already used before they got there.

The gym is Closest to my house than any other gym and is Open 24 hours so I can go any time of day. The gym also has great customer service and is always clean. The gym also has lots of Convenient locations around the city so I can go near work or near home. The equipment is also very clean and not too crowded. The gyms are all different qualities so some locations have better equipment than others. The pool is also unclean sometimes and the gym staff can be rude sometimes during busy rush hours. But other gyms are very very very expensive and this place always has good deals.

I like the amenities. Hot tub, sauna, 24-hour access, the facilities it offers. I like the classes they offer like yoga, boxing, spin cycling and also the exercise machines they have. Customer service is good. It meets my expectations. But I wish they offered better packages and discounts for long term members.

I chose this gym out of convenience. It works for me and my time. The hours of operation are better than any other gyms. I like that it doesn't have any scheduling conflicts. I can go whenever I have time. I can count on my insomnia to keep me in shape with this gym. I only have to worry about my safety in the parking lot. However, at time the gym can be too crowded. I do not like waiting and hoping for a machine and still never getting to use it. I don't like scheduling around strangers' workout schedules.

I really like the fact that they are open 24 hours which gives me opportunities to go anytime. I also like the fact that it is good size with so much variety for my workout. Also personal trainers are available if I need some one on one. The cost to own a membership is a bit pricey. Also there are certain times it can get crowded and may have to wait for some machines. Last but not least, to hire a personal trainer is too expensive thru them. But I chose this gym due to its location and it's very convenient for me cause it is near my home and pretty close to my work. I would also like to mention their hours are amazing, anytime. Also, they usually have plenty of parking which is nice.

24 Hour Fitness has been fantastic to me in every way and I recommend it. I work out there multiple times per week to get more fit. Despite my large size and heavy weight, everyone there cheers me on. Everyone there is very friendly, the staff is great and supportive, the price is low and the equipment is easy to use and reliable plus there's always plenty of stuff to occupy myself with. However, sometimes equipment breaks down for days at a time, which is a shame. Especially because I usually try to focus on some exercises in one day, so having the machine I want to use down is disappointing.

It's always open and conveniently located near my home and has a price I can afford per month. It also has a lot of strength exercise machines, lots of cardio machines, and enough variety to keep me interested. They could have less broken machines and they can also improve on cleanliness of the gym. They also might work on getting in more classes and a bigger class size, or more convenient way of signing up.

I chose 24 Hour Fitness center because it was recommended by a friend goes there. It's is very clean, organized and easily accessible. Great and pleasant staff. Great equipment, easy to understand, and vast amount of machines to use. The locker room is big, the shower area is clean, and there are always fresh towels. Great location and great pricing. This gym has exceeded my expectations by far. I love this gym and would definitely recommend it to others.

This gym was the most convenient for me and I liked the price point. The hours are great and it’s close to my work. The gym certainly fit my needs and expectations. The gym was easy access and the hours fit well with my schedule. The facility was clean and the staff was very friendly and knowledgeable. I liked everything about the gym. I wish however it would have more elliptical style equipment. I would also like classes later in the evening to fit with my work schedule.

They have great customer service. Choose this gym for a good workout, excellent staff and just someplace I could go regularly. It was close and friendly. Plus quite a few of my friends go there so I always have a spotter for myself. It's met my expectations by a long shot. Over other gyms the people don't judge to how long you're there. It's 24/7 so if you work during the night shift it’s perfect, and cheaper than what a lot of gyms offer also. Their policies are straightforward and the machines are just outstanding. Great for cardio, lifting the whole lot. It's a cheap place also so it's not like you're getting ripped off.

I like that this gym is open 24 hrs and I have children so being able to go exercise when my husband gets home from work and can sit with the kids no matter what time it is is great. I also like that they have a swimming pool and a sauna as I love to swim. I chose this gym over other gyms because of the convenient locations. I also enjoyed the amount of equipment that was available. At the time I had a membership at this gym it had affordable prices and the staff was great and were willing to listen to what I truly needed to get out of them and the gym. This gym met my expectations at the time I was attending.

I picked 24 Hour Fitness because of its reputation. It has been known to have some of the best Associates and staff that works there and also have clean equipment. Not to mention it's open and convenient at all hours. There's no way to make excuses about not being able to workout plus it has some of the best and newest state of the art equipment. The gym has all the amenities that a person could want and has great locker rooms. If I could have one complaint though it's a lack of parking and at times there's a lot of people there that you wouldn't want going to your lockers.

I chose my gym membership with 24 Hour Fitness based on a previous experience with them and also the location close to me. I was at a very local gym before but it wasn't taken care of well and the staff lacked anything more than punching a clock. I appreciated the staff at 24 Hour Fitness much more. Also, they have convenient locations that enable me to stop before work, during lunch or after work. I am never too far from a location. I also like that they have different type of facilities with some having more amenities. The gym with a pool may be a bit further than I would normally travel but have access to a pool is a life saver. However, I would prefer the facility with a pool to be a bit closer. It helps my health tremendously. A premium experience near my downtown work location would be a great help so that I can have concierge services and so forth.

The advertising we saw was very convincing - We joined at a time that 24 Hour Fitness dominated advertising spots. It used to be very conveniently located to where we used to live and the price was right to join. While certain staff members were really great, polite and professional, other staff members were pretty awful - Some pushed ahead to gain access to equipment or machines. More variety of classes would be nice, cleanliness could be improved as could the general odor of the facility. Nevertheless, the size of the gym and the size of the parking lot were impressive features for being right in the middle of a busy neighborhood. It was also a convenient location, there was a good promotion to join, variety of devices. Overall it was a decent/average facility.

24 Hour Fitness is much better than other gyms that I have used in the past. They have all the latest features I need in a gym. They have great exercise equipment and have everything I am looking for in a place for my workout. They also have great, nice and friendly staff. Always a great experience and overall a great gym.

I like that the gym is clean, tidy, lots of free weights and machines available, good management and fun people to be around. Also has good location and aesthetically pleasing. Responds to feedback well. Love the staff. Have made a lot of friends here. But there's not enough amenities. I would like cleaner bathrooms and facilities, and more instructors and classes. I also would like to see yoga and kickboxing aerobic classes available at low cost. Would love to have a pool if possible and more aquatic activities. They need more lighting in certain area and some machines a bit older than others. But it has met my expectations based on price and location.

The gym was always pretty clean and the showers themselves were clean as well. I'm picky about how things smell so they should have had a better air system in the building to filter the air or some industrial air fresheners. Also, there was always this group of guys who were loud and obnoxious. They seemed to be there anytime I went and it made it a little uncomfortable. I'm about 30lbs overweight and I'm a little self conscious. They would all group together and check out the women exercising and give me little smirks. They always made absolutely sure to grunt as loud as they possibly could when lifting weights... even if I could lift the same amount of weights myself without grunting even a little.

Facility is huge and up to date with all new features and needs to have a better work out. The employees are friendly. Walking in and checking in is simple, no hassles. Pool's a decent size and is nice and clean. Hottub is great too. Also there are no children like at the YMCA. The locker room is spotless, showers are welcoming towels are always available which is nice if you've forgotten yours.

There was a sign-up bonus discount for a one-year 24 Hour Fitness membership through my employer that I worked for. It was such a great deal that I couldn't pass it up. I like that there was a very large variety of equipment that was available for my use. I like the fact that I can sweat and cleanse my pores in the sauna and then do laps in the swimming pool before I go home. But the gym is always crowded. I don't like when there's a lot of people because then you have to wait for the workout machines to become available. So, you're standing around wasting time. You have to know when the best time to go is and stick to that time. Other than that, I really enjoyed 24 Hour Fitness.

It is very great clean workout place. Have somewhere to go in middle of night when I cannot sleep and just need a walk on machine. Love the hours most of all. Staff is great and very helpful. Large inside and plenty of equipment to workout with. Love it at the mall here. Sit and talk to friends after workout. Also, I can have the quiet time I have to myself if I choose to go very late at night. Plenty of good lights in the mall lot. Sweet staff to walk me to my car if I need it. However, I miss swimming in a pool and there are no aerobic classes. No place to leave my grandkids while I workout so I can take them elsewhere after I work out. They liked playing in child's room.