24 Hour Fitness Reviews

Member of 24 Hour Fitness for 17 years. Pay $99.00/yr. At the time of the contract the salesperson told me that if I pay 3 years of membership for about $650.00 then, for rest of your life I am paying $99.00/year and I can transfer to any 24 Hour Fitness in U.S. Now 24 Hour Fitness open new gym in my town but I cannot transfer because I am paying about $8.00/mo. They told me that I have to pay $40/mo. I think this is outrageous and misleading the consumer. Any help is appreciated!

Worst Customer Service Ever! Had an issue with them due to their sales representative wanting to get bonus! They knew about it, yet they DIDN'T even try to help me, all they care is MONTHLY DEDUCTION!!! TOOK ME 5-6 MONTH!!! They were deducting money from me and not letting me go INSIDE!!! Eventually had to cancel!!! More: They have a ROBOTIC Customers Service! It's like you are talking to pre-programmed robots. "It's the policy...The policy Says that...We can't go out of policy". BE HUMAN!!! YOU WRITE THE POLICY! NOT THE OTHER WAY!!!

I had my $99 annual membership for the longest time and during every relocation process I made sure my address was up to date with 24 Hour Fitness. Somehow 24 Hour Fitness missed to update my mailing address with physical address and I didn't receive my renewal notice. I have gone through customer service and contacts multiple different locations to get my annual membership back for the last 2 years and seems like it always end up in a hole and fake promises are made but no one delivers. It would be nice to find a way to get something from a company we took $99 a year for many years and even with their mistake they are pushing customers to get out of that deal and pay higher membership fees.

Member with 24 Fitness PQ for 3 months. This gym is nasty. The front desk people always look like someone owe them money not paying back. You can literally smell odor pass through the weight area. The group exercise classes look nice only in paper. Try couple classes, all the instructors are old, overweight, tired all the time and don't exactly know what are they teaching. People can easily get injured by taking their classes. Most of the people here workout are either senior or they have grandfather account, don't really pay much to access the gym (90 per year). They continue raise new members with higher price without inform us. Waste my money just to check out this place.

Free Guest Pass??? DON’T DO IT, IT’S NOT FREE!!! Save your time and money by going to this location. Kris is a liar and the company took money from my account without my knowledge. This happened at the Downey location in California. Have already filed a complaint with my bank with file a complaint with the corporate office. This also happened to a friend of mine but different location.

Canceling membership is very difficult. Two months from now, my membership expires. I tried to cancel my membership this morning. I cannot cancel it without paying my entire membership off. I asked could they please mark my account to end after my commitment. They refused to cancel my membership until I called again at the end of my commitment. I don't mind paying what I owe, but I definitely do not want to run the risk of forgetting to call back a second time to cancel. Where is customer service? Nonexistent with 24 Hour Fitness. I am Highly upset, but they do not care. DO NOT MAKE THE SAME MISTAKE THAT I MADE.

No location in South Carolina, so I had to quit membership when we moved. After all these years, it was very difficult to drop my membership; lots of hassles in attempt to get more $$$ out of my pocket. Made me sour on the whole facility!

My Medicare supplement allows me free membership. I work out 4-5 times a week, once with a Personal Trainer who is spectacular! My only objection is that the "unisex" bathroom is not as well maintained as it should be -- sometimes out of soap, toilet paper, etc., and not as "picked up" as it should be.

The Master Trainer that I used is the best and really addresses my physical issues. The membership fees are great but the training pricing are a bit high (no senior discount). Also the facility needs a lot of upgrades and have a fresh clean look.

I have seen the staff attack ** members, deny them services and look the other way when Hispanic members assaulted disabled ** seniors. Besides the obvious, adult "services" are solicited to members that are not appropriate for any business to allow on the premises. The equipment and lockers rooms have a great deal dirt, visible mold/mildew and have been shut down along with the kids care for outbreaks of lice and influenza. Parking lots are a free for all, car break-ins, adult "services" transactions being completed and the staff refusing to alert the PD instead alerting a security company that does not respond. This not an environment for adults let alone kids.

Showers are disgusting and never modernized. Soap dispensers are easily accessed from fill location, allowing any sicko to do their sicko stuff. Pool hours not open early enough and pool is never regulated to have non-swimmers kept in first lane.

Everything is ok. I felt wonderful every day. I use it 1 hour/day and 5 day/week. I like and appreciate the 24 hours program, you can chose what time you want and when you want. The people are great.

In average the facilities are OK... the higher the level of membership the cleaner they are. I always go late at night (when I can) because they are Pack during the day... AND believe me You don't want to breathe that kind of sweaty air. I guess it's a normal thing in any gym... And since I just go to workout (high intensity), and not for "the look at me thing" It does work perfectly for me. I like to go to several ones on different levels of membership. The staff is always nice and courteous. Unfortunately some clubs have the policy to close at night (even when the name is 24 Hour Fitness)... I enjoy workout at night. Other thing that I would like to see is to remain open during the holidays... Is when there is more free time to workout because pretty much people is out of jobs and they even close earlier the day before. Other than that I'm very happy with my 24 Hour gym.

My gym and Fitness Center has been very helpful for me. When I am stressful at work I need to get my mind clear and my body in tune so I use the fitness center. I don't think I can function as well as I do without having the fitness center. It is such a necessity for me although I have equipment on my job to help my job performance. It is always nice to have a second Outlet and which I can keep myself in shape for my health and my job. I am a law enforcement officer and Fitness is one of the things is very very necessary for my line of work.

The gym people plus the people that goes there always a smile and hello. The gym is always clean and machines working. The class for older people is very good.

The 24 Hour gym in Westlake Village is small, outdated and run down - total disappointment. There are other 24 Hour gyms that are nice, however for some reason this one has been ignored. A Life Fitness is being built in Agoura, and we will change as soon as this gym is completed.

I wish the bathrooms were more clean. Also, people sit their bare, naked butts on the bathroom benches. There should be a policy about this because it’s not sanitary.

Always quiet. Not too many people. People are nice, no one bothers others because people come to 24 Hour Fitness concentrates on doing their own workout.

24/7 in Ramsey, is a well designed gym with classes, swimming weights and more than everything you need. I like the gym because it is clean, efficient, well planned out and people are grown up.

24 Hour Fitness has always been an ok club. Their class selection could use some serious improvements, people like weights classes and cardio classes to be separate. They also need to add earlier times, I don't care how many people show up, they need to be available and change out or rotate the teachers!

I canceled my membership, but had to contact the company at least 7 times to get canceled. Finally had to get my bank involved after the gym kept charging me month after month. My bank was able to get the charges reversed, but it was a very unpleasant experience.

I have been a 24 Hour member for at least 30 years. I get a great monthly rate because of that. My only gripe is that some clubs don't pay enough attention to maintaining equipment and supplying soap to the showers.

24 Hour has all the machines, great hours, many classes but is dirty as hell. Some are worst than others, some are newer buildings and some others very old.

I have always been a member of LA fitness and I found my location to be filthy at best. Since I have the Silver Sneakers I signed up with 24 Hour Fitness. Very clean and I love the fact it is a gym not a meeting place, no gym, no pool. Just work out in a clean friendly environment.

The good thing about being a 24 Hour Fitness is that you can go what suits your schedule the best. Day or night which works good for most people. Those that work days can go in the evening. Those that work night can go in the morning.

Especially Ocean Avenue 24-Hour Fitness is ALWAYS Filthy!! Mold and Mildew... In showers and in ceilings, even in the weights/exercise area. Condensation from ceilings of shower area... Facility cannot seem to keep-up with cleaning!! And the restrooms are just so disgusting!! Toilets are never scrubbed down and feces are splattered in the toilet bowls, stained! As Front Desk Staff bang around their brooms and mops with such ATTITUDE (because they the ** for the day!) Faucets leaks, run profusely and get stuck all the time, as I stand and monitor the faucets-running-water - while I get ready in front of the mirror/sinks watching all this... .So, 24 Hour Fitness "WASTE LOTS OF WATER."

I had several sessions with a trainer and I thoroughly enjoyed the experience and expertise of my trainer. There were adequate numbers of equipment pieces and plenty of room to workout without being too crowded.

We have been a member for 2.5 years. It's a good club, great people & trainers. They need to improve on (2) areas. 1st keep the restrooms a little more clean & 2nd replace your older equipment that is always out of service.

GX24 class. They can’t keep the good teachers, I used to go to a 5:30 am class in the morning with Mel at Westheimer and Dairy Ashford. She was excellent, but she quit few weeks ago and they didn’t replace her yet, but still showing in the app that she’s giving the class. She is one of the many that quit.

Great place to do quick workout. Decent equipment and love that they are truly a 24 hour gym. Location I go to has a juice bar also but my location needs more space.

Bad experience. I enrolled in Kaiser Permanente's Senior Advantage. This program offers, among things, free well and fitness program. I enrolled with 24 Hours Fitness under Kaiser's Well and Fitness program. I talked with 24 Hours customer service and asked to change my membership from regular program to Kaiser Well and Fitness. I gave to the customer service my Kaiser Well and Fitness Program ID number. The customer service wanted me to secure a letter from Kaiser that shows that I'm enrolled with Kaiser' s Well and Fitness Program.

My experience was life threatening, I contracted a blood infection from 24 Hour Fitness Kapiolani, when I called corporate office to let them know what had happened, yes I survived, they had me speak to a retention specialist then I went to a supervisor who hung up on me, there will be lawsuit if they do not settle and pay my medical bills, Pain and Suffering etc.

I joined specifically because of one club (even though they had another about 2 miles away). The best one, was very large, very clean, wide open and never had to wait on equipment. TVs were all easy to view. The parking lot was safe and lots of easy parking. OF COURSE, they closed it and pushed all to have to use the one a bit further down. Limited parking, HORRIBLE set up inside. Cramped, no TVs, no staff to help. Plus 24 Hour Fitness has lawsuit because they're trying to, falsely go up on people who have set annual renewal prices that were fixed at time of contract. I go to one that's in another town, but it's long drive and still not as friendly and open as the original one I joined at.

Too often the machines are out of commission, but I can usually get a spot. At night the parking lot is too full, so hard to find parking. Promotions are kept low key so I don't feel hassled.

Overall the cost is somewhere I believe they can improve. Not everyone can afford this cost. There are comparable gyms that offer most of what 24 Hour does however the cost is a lot more economical.

A place where you don't compete and you don't feel ashamed asking for help. Giantly Friendly Place. The knowledge of the trainers are amazing. No one gets hurt trying to get right. I think that is a special way to look at an individual. My kind of place and I will keep visiting.

Gyms are great if they're close and convenient. My 24 Hour is both, as well as clean, good equipment and friendly employees. Well maintained with steam area and pool!!

The main problem I have with this gym are mainly the members who tie up the equipment by leaving their gym bags, backpacks, etc. and working out on multiple machines. Very rude!

I wish they had classes at later hours for seniors and class such 30 day challenge free. It would also be nice if they would have group sessions for seniors including having a coach to work with them free of charge.

I needed to cancel my membership and it was a terrible experience. They kept charging me and I had to keep going to the gym with different papers as the excuse for why they weren’t cancelling. Only after going through my credit card company did I finally succeed. Even the first attempt at that didn’t work. I would never join a chain gym again after that experience.

Could be a bit cleaner and updated a bit. Good SS instructors and classes offered. Some updating is in progress now and I appreciate that. It is an old facility and it shows.

24 Hour Fitness was a different experience from Retro Fitness, which is more modern and updated with respect to equipment and knowledgeable staff. It's a bit dark inside but that's ok once you get into your groove. My membership is free. My particular trainer, Michael, was on point -- hope the rest are as well.

Good gym with the Costco membership. The price is right and allows lots of gyms when I travel. They have the usual mix of cardio and strength training.

24-Hr Fitness is too costly for their mediocre customer service, lack of cleanliness, and hygiene maintenance upkeep. Their hot tubs, swimming pools, and steam rooms have constant malfunctions with appropriate temperature settings, and are inoperable too often for my standards of acceptance.

My husband signed a CONTRACT for a year membership in March 2016. 24 Hour Fitness asked for spouse number for emergency. My husband said no because he didn't want 24 Hour Fitness to contact me and try to make a sale. 24 Hour Fitness said they would not call me. They lied. A few days later I got a phone call from 24 Hour Fitness trying to sign me up. I mentioned to 24 Hour Fitness what my husband said to them in regards to calling and trying to make a sale to me and I told not to call anymore.

I been used 24 Hour Fitness for over 10 years. I took my friend into my account and I got charged for an annual fee without my knowledge and they would not give me a refund even when one of the 24hrs staff authorized that refund. Never see that refund in my card. The staff gave me the customer number to see what was going on. I called that number and, What terrible customer service they have, the CSR told me that the money is not refundable and said “there is nothing that I can do.” He was very rude not even apologized to me. Horrible customer service.

Brought a friend to join me for a few days (wanted to use the 3 day pass from their website). Friend had done this a year before prior to joining Xfit gym which they no longer do. Told general manager friend didn't need a tour as they had been there before and was moving to another city soon (that has multiple 24 Hour Fitness gyms). He said they don't offer any sort of guest passes or trials and since she was not a resident (not true) they aren't able to get any free trial/pass. He said that "sometimes" on Fridays they allow friends for free but there are no such thing as guest passes or trials. We didn't fill out the form online since it's always been so easy to just fill it out in the gym (know multiple people that have been guests and never had issues). So instead of arguing with the GM, we paid the $20 and did our workout.

Member at Park and Ohio in Plano for 6 years or so. Have repeatedly pointed out to management dusty handrails, caked filth on stair banister, etc. No action ever taken. Twice my membership had been flagged for issues concerning an AARP supported discount. Each time I was treated as though I was trying to get away with something. This time I was denied entry insisting that I pay a full membership fee. I declined and received a sarcastic response from the presumed to be manager. Of course not all employees have a snarky attitude toward their clients. This is not a quality company and I would recommend against membership at Park and Ohio in Plano.

Haven't used 24 Hour Fitness in over a year. Tried to cancel and they froze my account instead. I got charged for an annual fee plus 2 monthly memberships without my knowledge and they would not give me a full refund. I know I said it already but I haven't used this service in over a year! What a terrible business. I'd rather pay for a CrossFit business even though it's more expensive, at least they're small business and generally honest people. 24 Hour is a big thumbs down for me for life.

Terrible place that is sorry and disgusting. I'm talking about the Aurora location on Abilene by 225. This place got bought by 24 from Bailey's and they have systemically destroyed anything that was good about this gym. The worst part is the daily Mexican fiesta workout that they hold on the MIDDLE OF THE GYM FLOOR!!! Have fun trying to work out to your own music and it's drowned out by Spanish techno music!

I've taken my 2 and 11 year old to kids club but since my 11 year old would always do their job and take care of my 2 year old there was never a bad outcome. Yesterday I decided to take my 2 year old and my 11 month old to the same kids club for the first time without my 11 year old and it took me about 45- 50 minutes to enroll my 11 month old because the employees are not well trained and don't have the right information to perform their job. Finally I get her into the kids club go for my workout and within 20 min or less two employees go get me and all they say is to go because something happened with my child. I was scared rushing to see my kids. I found my two year old with deep scratches all over her face, ear and neck! As if she was attacked by a huge cat! They told me another kids had done that to her while they were up on the slide. So apparently once the kids go on the slide no one is watching over them.

I signed up for an Annual Membership @ Arlington TX 24 Hour Fitness in May/2017: Paid w/ my credit card. Since then, I happened to be out of state for a few month, so I informed as such to the office. The front person said, "You are OK. Your account is frozen. When you come back it will be ready for you." But that job lasted longer than I expected but more than couple of months... I finally return in February and checked my account: They told me that my account will be finished in May 11/2018. I talked to the manager there and he said, "We can't freeze the account as you paid with your credit card for 1YR membership... Also, we don't discuss temporary freeze the account unless it is a monthly payment... We can't tell when people goes into the hospital, trip or what. So, there's nothing I can't do". My entire membership has been wasted.

Have been a member since 1995. Last started in 2014 with supersport in Walnut Creek. Was traveling for 3 months. Called them Oct 30 of 2017 and asked to freeze my account till Jan 31. I come back and my membership is canceled and found a cancellation email sent to me on Oct 31 2017. Called the gym. The manager said call the customer service whom I had talked back in Oct. Britney, I think was the representative's name, said she put my account for investigation which will take 7-10 days. She said she puts a note on my account so I can use the gym meanwhile. She even said do not go to the gym right now, give it 24 hours for this to appear on your account.

Riverdale Sport 298 West 231 street General manager ** stops members at the door, and threatens to have my membership revoked for contacting corporate about a broken machine, also the lifeguard ** who can't speak proper English has a communicable disease read pool sign. 24 Hour has a conspiracy against me. There are many members there from the Caribbean whom are ignorant, and gossip all day. It's very cliquish.

Always dirty. Worst company ever. Was on a pause for financial hardships, got a charge right in the middle of when I wasn't supposed to. REFUSED to work with me AT ALL. Worst customer service experience ever. I will never recommend or use 24 ever again. I worked as a customer service manager for years. I am appalled.

Purchased Bally's lifetime membership in the 1980s with a friend. $1700 to have a lifetime fixed annual renewal rate. Moved to Colorado and added a family member to my membership under friends/family promotion in 1989/1990 for the same fee we paid before, but the annual renewal rate was the same too. That club closed several years later, but our lifetime memberships were good nationwide, so we had no "home" club, but our memberships still worked everywhere. The last clubs we used were in Denver. 24hr Fitness bought Bally's in ??2015?? and we never got a notice, but had moved to Florida. We paid for our 3 year renewals in 2014 and tried to go to the Orlando Bally's in late 2015 to find the club closed, which is when we discovered the 24hr Fitness buyout.

Englewood Cliffs, NJ location. The people working there can best be described as used car salesmen and scammers. Not the kind of people one would invite to dinner or would want to be married into the family. Their human resources must be one crown jewel. The parking is good and the gym is located in a very nice neighborhood. Though few of the upper-class residents attend this gym. NOT open 24 hours. The steam room was broken before it was a 24 Hour Fitness and it remains broken after. So for several decades, the steam room has been broken. I understand things break. The worst I have seen was a steam room that has been broken for several years, but for decades?

I have been going to this 24 Hour Fitness (Alderwood/Lynnwood) for 6 months and have been very satisfied until now. The last 2-3 months amenities such as hot tub or steam room seem to be constantly not working. From the green water (2 times) in hot tub to a steam room that is only 90 degrees instead of 110 (which is the norm) to a pool that is now only 80 degrees. I swim for exercise and the pool had been 82-83. That is how it is advertised on website. I often try to call in evening before to see what is working but lately I have not been getting the full truth. I have shared my concerns with them and almost nothing has been done. Now I will not go back.

Have you ever tried to cancel your membership? There’s nothing online, even within my own personal account that allows me to cancel my membership. I finally found a phone number and they said the wait time is 15 minutes. I hung up and called back asking to join the club and I got to a person immediately. He told me that he could not help me because it was a different department. So he transfers me and again I’m on hold for another 15 minutes. Horrible customer service! They care more about getting new customers than about helping existing customers.

We had joined this gym when it was first opened on Sutter Street in San Francisco and had been their members since the late 80s. General reviews for those years about the gym were that they were adequate but not your typical top gyms... Believe it was $29/mo, more or less. We were pestered by their staff. We saw often when they expanded the base to Post/Van Ness and were sold a two-year contract for two persons at $677/2 years and then $49 x 2 the third year on for life. Sounds splendid RIGHT. Beware, they did not send statement each year and had been debiting our bank accounts on file on 3rd; fourth; fifth year thereabouts.

In May of 2017, I called 24 hour Fitness to cancel mine and my husband's gym memberships because we moved away from an area with any of their gyms. I was told that we had to move 20+ miles away to get out of our contract. We had moved 19 miles away and both worked in the opposite direction of their gyms. They would not allow us to cancel even though it wasn't remotely possible to work out at any of their facilities. We agreed to let our contract pay out monthly until it expired in December 2017. I was instructed to call in November to make sure it canceled before going to a month-to-month membership. Well, I called in November to make sure our accounts were cancelled and found out that our accounts had been placed on hold when I had previously called in May even though I had never requested it.

This gym scams you at any point and any way possible, their prices are way too high for their service and their equipment. 80% of their locations have old equipment, old and smelly, constantly broken machines and they charge you an annual fee even though their gym is total bs. Now for the service, anytime you call to resolve an issue they are rude, disrespectful, they have kept me on hold for literally 2 hours which I eventually had to let go and call back! They're super rude and act like whatever it is it's not their problem! They have A LOT of "invisible" rules and fees, so be aware! They will scam you with any fee possible! Worst worst gym out there, save your money for a place that values your business!

Barn-like gym, cold, unwelcoming staff. No help using the machines. Hardly any space for mat work. Terrible paperwork to get even a one-day guest pass. Impossible to get off their mailing lists once they have your address. I do not recommend this gym.

Tuesday November 28, 2017, having just left a physical therapy appointment for an injured shoulder, I adhered to the advice of my therapist and stopped by the 24-Hour Fitness facility located at 4480 E. Charleston, Las Vegas, Nevada. I live three miles from there. I asked for a walkthrough and a man gave me a tour. I explained that I am 63-years old and in a bit over a month on January 01, 2018, I will be on Silver Sneakers and can attend the spa at no cost to me. But, due to my shoulder injury I really need the pool and spa, now. I was shown the pool and hot-tub but through the glass window located in the exercise machine area. It did not occur to me to insist that I go inside the area. From a distance it looked sparse but usable. So I paid for two-months.

Well I was a member and only went to the gym for 3 months. I wasn't able to go anymore so had to put my account on hold. Then decided to cancel my account because I just wasn't able to go anymore at all. The girl I spoke with said she'd cancel and I would not get charged. That was in August. I only noticed yesterday that they have been charging me still and I called today waited for over half hour. The girl told me she can't find notes that I canceled and so she would cancel my account today but I wouldn't get my money back! I wanted to speak to a supervisor. And the girl said I would only wait up to a min on hold but it ended up being over 10 minutes on hold. When I finally started speaking to a supervisor, she basically called me a liar cuz the account wasn't noted and that she will not refund me my money.

I have been going to 24 Hour Fitness in San Mateo, CA for about 3 years and the only reason of that is this is the only gym close enough to my home (before that I was going to Gold's Gym in another state for 7 years). I have to say this particular gym is just terrible and here is why: Urinals in men restroom are always broken and non functional, urine stays in it for long time causing terrible odor. It's just ridiculous that such simple things cannot be fixed for such a long time by managers of this gym. Equipment is pretty old. Some of machines are non functional and broken. While working in free weight area it's always hard to find right weight for the bar, because there are only few of little weight plates and they are always in use.

Closed the location in downtown Long Beach and redirected me to a location 10 miles away (about 30 minutes drive time during peak hours). Process of closing the account is complicated, long hold times on telephone, with advice to "call back later in the week". NOT CUSTOMER FRIENDLY.

24 Hour Fitness - Sheepshead Bay location - The pool area which includes the pool, hot tub, sauna and steam room has been closed since May. They are still charging the full membership dues all this time. Why do I have to pay full membership for half a club?

I have been a loyal 24 Hours Fitness member for several years now. I go to the 24 hours fitness at Potrero Center in San Francisco. On 11/09/2017 I went to the gym after work like I always do. I signed in and went in the men's locker's room. As I was undressing a woman came in the men's locker room, I look around to other gym members and everyone seems concerned. I thought it was very unusual, so I dressed myself back up and went to the front desk to report the incident. As I approach the front desk the same lady that was in the men's locker room heard me telling the situation to one of the employees. The employee told that she was allowed to do this because she considered herself a man.

Upon my initial tour prior to joining, I was informed that I could join and cancel at any time without penalty. I even paid a security deposit of an extra month payment to cover an extra month in the event I decided to cancel my membership. In addition, the membership requires that you pay for an extra month every March or April for maintenance.

I purchased a 3-year membership in 2009 and was told after my membership expired I would be charged $100 a year after that. Well, I was charged $100 a year up until 2016 where I was charged $179 for the year. I was told because the gym needed to upgrade its equipment. Well, the 24 Hour Fitness I attend is on Slauson and La Cienega and I have never seen any new equipment or upgrade to that gym.

I was escorted by the very polite police officers of Lakewood, Ca. to leave the Lakewood 24 Hour Fitness by manager Eric! I have reported on numerous occasions to the management in the past about the mold and mildew surrounding the whirlpool tub! See pictures of the filthy mold and mildew I obtained today October 28, 2017 from the whirlpool tub! Before obtaining the pictures of the filthy dirty mold and mildew whirlpool tub, manager Eric stated to me that technicians came this week and surveyed the whirlpool tub and found nothing!! Please look at the pictures and try to tell me that that there was no filthy dirty mold and mildew on the towel! Records can be checked out to see if any technicians did survey the whirlpool tub! Records and videos can prove me right! I have already complained via voicemail to the corporate office and I am waiting for their return call!

I have had a membership with 24 Hour Fitness on and off for the last 5 years. Every single time I have had to cancel my membership it seems as though these people just WILL NOT cancel your membership! I called in to cancel my membership the final time this last April. The representative offered to freeze my membership, but since I used to work for this horrible company years back I understood that this meant if my account is not cancelled by October they will charge me $40 annual fee.

24 Hour Fitness Louisiana and Elgin, Houston TX - This gym is about selling memberships... it is always packed, in 2 months, I have always had to wait in line for the equipment I wanted to use, no matter what time of the day or night I would go. When I tried to get out of the membership, they wanted to be paid in full, with no exit clause... In over 25 years of going to the gym, I have never been so UNMOTIVATED to work out. Just the absolute worst experience I have ever had with a gym!

Thousand Oaks, CA 91360. (805) 777-7300." And when I went to the 24 Hour Fitness location to activate the pass, the manager asked me to answer questions that were not relevant as a guest. I asked him to activate my pass skipping the questions and once I decided to join I would answer those questions, but he said answering those questions would activate the free pass. I said, "If so why it was not mentioned while issuing the free pass." I had to leave the 24 Hour Fitness place since the manager did not honor the free pass and did not activate it without collecting unnecessary personal data. I did not find it fair to me as the potential customer. It was a total waste of time and resources.

I placed my account on hold and confirmed there would not be any more charges to my card and then subsequently I canceled my membership and they charged me an additional "annual membership fee" even though I was canceling and refused to refund the charge. I left 24 Hour Fitness because of the environment at the gym which was like a singles club. I am now with a gym which focuses on providing an experience in which the members can reach their fitness goals.

I am very pissed off. No one didn't want to help me in regards getting my refund. They pretty charge me the annual fee and overdrawn my account and I cancel my membership with this gym. They gave me a ** story. Couldn't speak to someone higher than a customer service specialist, was being a smart ass with me. I'm trying to get people to get a lawsuit with this people.

I am trying to cancel my membership which they don't allow you to do online. They provide a toll-free number but I have now tried 3 different times to call them, each time on hold for more than 20 minutes. This is ridiculous.

I’m a member of 24 Hour Fitness and when I signed up for a membership the manager told me that I could bring a guest once every six months. On Friday, I brought my boyfriend, what I didn’t know was that as I tried to signed him up for a membership and he used the gym once under the membership, he couldn’t be guest and he would had to pay $20, well it was fine until the staff was very rude to explain it to us, she treat us very bad, however, what made me very upset it was the manager that I’ve never seen him before, who talked to us in a very rude tone and inappropriate way, as I wasn’t worthy to the gym.

I am a student already starting my university courses, and my experience with 24 Hour Fitness sound like they might just be borderline ILLEGAL. I signed up last month on labor day where I didn't need to go through the $100+ initiation fee because of the promotion they were having, and knowing my friend is working out at 24HF, I thought I could learn a few workout routines from him.

The only reason this has 2 stars rather than one is because my time in the gym was good. The classes were great and it was a clean and friendly environment. However, when I moved back into college leaving after summer and tried to cancel my membership, they didn't follow through. I acknowledged the standard procedure was going into the store to cancel, and asked if there was any way to cancel over the phone since my home gym was 3 hours away (I asked because if they told me no, another location was a 1 hour drive I was willing to make to ensure my membership was indeed cancelled before being charged another month).

Thrown out of gym because according to them I had never calling cops on nut that said, "I wanna shoot that ** dead twice". Ran to lobby. Was told, "Can't we all just get along?" I am not calling cops on Felisha... I know her... laughing... in order to do anything I have to see it with my own eyes. Nut goes past desk with buggy and they wave her goodbye. Would not take incident report... or call cops. Cops came because they did not like me taking their picture... went all the way up to loss prevention. He said it was he said she said... and I called the cops how date I... Felisha still on 24-hour property. Got license plate. Happened Sept. 2 2017. Dirty sauna... vandalism... shower door smashed... girls' locker robbed... BLOOD in sauna never removed. Four places. Continual harassment by members in this club.

I was signed up for trial membership with 24 Hour Fitness and I have canceled and also asked them to remove my credit card on file. Not that did not remove my credit card but they also charging me $32 monthly. I canceled my membership, but they did not put that in the system so they charge me again. So I canceled one more ** time and again they charge me $32 next month and say, "We can't refund you".

I was signed up for trial membership with 24 Hour Fitness and I have cancelled and also asked them to remove my credit card on file. Not that did not remove my credit card but they also charging me $29.99 monthly. I have request for refund last month and this month they charged me again. What a scam company!!!

I was dissatisfied with how 24 Hour Fitness handled my membership cancellations. My wife and I put our memberships on freezes due to expire in Mar 2017. In Sep 2016, I visited our location in Katy TX, and canceled our family memberships and the add-on ones for the children. For some reason only mine and our children's were canceled - there was a charge in Sep 2016, but I disputed it and it was resolved. I just realized - my oversight - that they began charging our credit card again in Mar 2017 for just my wife's membership. Because it is a credit card we don't use frequently, I didn't catch it till 6 months later. I contacted their phone number for cancellations, and they claimed they had no record of the cancellation, even though they can verify there has been no usage for over a year.

I am very dissatisfied with the leadership corporate has offered their employees & the level of disregard for their clients out of pocket expenses. Membership annual fee of $111.76 as well as maintenance fees of $49.99 each month. I was misled to believe if I canceled before the 30 day trial is over the Membership annual fee of $111.76 would not be cashed (it was cashed) and I would not have to pay monthly fees (I was charged for two months). The Newark location did not have working copying equipment and I was reassured it would be canceled the next day. In which corporate was not informed of cancellation and I was charged for membership annual fee and monthly fees for two months 49.99 x 2 = 99.98. Total amount is $211.74. I would like a refund because 24 Hour Fitness was not authorized to charge is $211.74. I did not think it would happen to me and it did due to poor training from corporate.

The Most Unprofessional & Rude Staff I've ever had to Deal with. Their Gym is Unsanitary & They have Overdrawn my Bank Account By Taking out My membership fee even after I prepaid them in cash. They're Shady. Don't waste your time. There are other quality gyms out there for you to join.

I called to cancel my membership with the gym. After waiting on hold for 20 minutes, the gym finally agreed to cancel the membership. However, they would not refund the $49 annual membership fee that they charged my account yesterday. So, they took $49 of my money even though I won't be using the gym for one single day in the next year.

Around two weeks ago, I wrote you a letter regarding my concerns about the intensity of the music at the Third Street Chula Vista, CA club. The music was again to a bearable standard. It only lasted for a while. Last Friday when I arrived, the music was again very loud. I told the employee to please lower it, and he responded that they did not have any way to regulate the intensity of the music, because the controls were at the Manager’s office. The noise is unbearable in the locker room and showers, since the ceilings are lower. It is very uncomfortable. I tried to send another letter to their site. The site does not work. I called, the wait is 20 minutes! I have been a member of 24 HOUR FITNESS since 2002. This is the first club where I have experienced so many problems, from hygiene, noise and respect to members from the management.

I chose this gym because it was close to where I was working at the time. I also believe they were running a great sign up special for new customers. Also, I liked the hours that the facility was open. It gave me the option to go before work. I like how large the space was. They had a large variety of machines enough that you never had the wait to use something. The place also always seemed very clean. But the thing I most disliked about this gym was how pushy they were about their personal training. They try to get you to sign up for a free session when you join and they won't take no for an answer.

The extended hours are a huge benefit due to my inconsistent work schedule. Also the location was in my home town and provided an option for a gym other than a YMCA. Being a franchise gym there were more options and better quality of equipment as well. The franchise I went to was smaller than what I like and didn't have enough classes I liked. For example, as a former dancer I enjoy the classes based on barre exercises and would like those classes to be available as well. But there was enough of a variety of equipment and ways to work out that I found appealing. It had also offered a free trial period that was nice as I got to test and see if this gym was there right fit for me.

The people are really nice and don't treat me like a huge fatty noob. In other gyms, I tend to get some stares for my beautiful skin and large size and the last gym I went to made me buy two memberships and this gym didn't so I really liked that. Also, I really like 24 Hour Fitness because it's close to my house and it’s open twenty four hours. No Bowflex but I'm in talks with management about loaning them my personal machine. I'd like it also if they had a better sauna and whirlpool and regular pool as well as more private showers. I was showering one time and this lady grabbed my shampoo and used it and I was like, “WTF. Why did you do that?” She said she thought it was communal shampoo that the gym provided even though she reached her snaky arm into my shower to get it. Like hello, I have it on tape.

The equipment was new and very well kept. There was also equipment there that I did not find at other gyms and I was able to get a complete workout. But I would change the membership fees. They were outrageously expensive. I know some people grandfathered in at a very low price and would make it that same price for everyone. It did meet my expectations though. They said it would be open 24/7 and sure enough it was never closed. But yet they did a great job of getting it cleaned and staying out of the way of the people that were working out.

Great workout equipment and staff. Love that they have always a empty machine. Love going in the morning, more quiet, multiple workout rooms and helpful staff willing to work with you. Some of the staff at night is rude that's why I like to go early morning. Not much people around to walk around. Also, bathrooms could be more spacious, room for woman when they workout and the machines are a little close together for my taste. But it's closer to my home. Don't feel like driving any further when it's convenient. It's that or workout at home then I would have to buy workout equipment and that expensive so that's why I stick with the gym easy. It's done ok so far.

To begin it is open twenty-four hours a day for your convenience to workout when it fits into your schedule the best, they have updated equipment and services available along with knowledgeable staff to help you if needed. The modern up to date equipment and services are top notch, is fairly priced, clean and maintained well. But they should try to space out the equipment more and not try to cram so much stuff into such limited space and give the customer a little more sense of space and privacy.

I chose this gym because I've heard good things. It's nice that they have so many amenities. The people are really nice too. I like all of the classes and machines they have available for everyone to use. But, they are so busy and crowded. I have to wait for machines or weights. Every time I went to one of their gyms I always felt uncomfortable with how many people there were.

The equipment is relatively average and the same you would find at competing gyms, mainstream and local. I would add racket ball and swimming pools. Plus would upgrade the showers, sauna and the provided toiletries to a higher level of excellence. Less truck stop cheap feel more high end hotel feel. But the hours are what sells this for me. I work odd hours being a parent and I appreciate the hours the most. They give me full range to come in whenever it is specifically convenient for me. I love that.

I like how the gym is open 24 hours a day and allows me to bring my friends with me. And also, I like how the gym is neat and clean and has a lot equipment to use. I can get in there and do my normal work routine and leave without a problem. I choose the gym because its close to my home and my friends also work out there. It has a nice monthly rate and the staff members are nice. Plus I like the snacks they offer.

The fact that 24 Hour Fitness is always open is the biggest benefit. I like being able to workout at any time of day. The cost makes it a good value as well. I especially like that most locations near me have a pool, and being able to get a workout in. There are really convenient locations near me and in locations that I frequent. There is also one near my work which makes it especially convenient when I may not be really motivated. Based on these things alone the gym meets my expectations. However I’ve had a couple of billing issues which were resolved but were inconvenient. I've also found a couple of times that there weren't enough towels and cleaner to wipe down the machines. Also the racquetball courts are a really nice benefit but are always full.

A friend of mine like it and works out there and invited me to join her. Working out with friends makes it more fun but I probably would not work out there without her. They have terrible parking which can be discouraging when finding motivation to go. They also have expensive trainer costs compared to other similar gyms, making it feel like that service is unobtainable. But I like the selection of fitness equipment. Also, it is located in a central place, and is a big size. The gym had a pool and an outdoor workout area. Outdoor portion had heavy equipment and TRX. I liked the size of their cardio area as well.

I'm a bartender so I work crazy hours and this gym is perfect for my work schedule. Sometimes I get out at three or four in the morning and I'm just not tired enough to go home and go right to sleep so I'll go for a workout and then by the time I get home and shower I'm all ready to get right in bed. With this gym, I can choose to go when it's convenient for me! Also, because the gym is always opened, it's not constantly crowded because people don't have the pressure of going at crammed in scheduled times. There's also no pressure for a rushed workout which is huge!! I can work at my own pace without racing against the clock!!!

I love that I can go there any day of the week or weekends nearly any time of day and work out exactly what muscle groups I want to hit that given day with my trainer. I can even go in the middle of the night. I also liked that it was so astronomically much cheaper. I love the cool top 40 radio station music and songs they play and that they have every single machine that I enjoy using on a daily basis. They didn't have a group class room though.

For the most part I really like this gym. I feel they do a good job on just about every front. They offer a great start up promotions and I feel that I am able to get into shape with no judgment. They just need to enforce the wipe down policy. It seems people use equipment and never wipe it down after. That is gross and not okay. But the staff is wonderful, friendly and oh so helpful. They offer good suggestions and other advice on ways to get into shape.

I chose this gym because it was inexpensive. I like that they are open 24 hours, convenient, and they were close to my house. I also like that they had a lot of cardio equipment. However, they did not have many classes. I like yoga and Zumba but they did not have that. Also, the decor was boring and it did not seem very personal. They did not have helpful staff either. Overall, they did not meet my expectations because it was so plain, uninspiring and not creative.

24 Hour Fitness was close to my home and I was given a membership. The gym meet my expectations. I was expecting to use equipment and theirs was always in great condition. I was expecting to take YOGA classes and there were many times to choose from. The YOGA instructor was nice. I love that I have access anytime, day or night, and the classes and times scheduled for classes easily fit into my lifestyle. They are clean and their equipment is always in good repair. Staff are friendly and helpful. However, I need a month to month option that does not break the bank. A monthly fee of $10-20 would fit my family's budget better. Also, location is a main factor that would have to change so I could rejoin the 24 Hour Gyms. I have also moved towns and there are no 24 Hour Gyms where I live now.

24 Hour Fitness has met my expectations in price, quality, and availability. It was convenient to home and work and had lots of parking close to the facility. It has quality facility with great personnel. The equipment is well maintained and for the most part available all the time. I like that the gym is very large and has a basketball court, racquet courts, and a pool. I also like that it is spread out and not congested on the gym floor. Locker rooms are large with several showers and steam room. However, the bathrooms and locker room are crowded and there are not enough lockers during peak time. Also, the sauna was not working for weeks. I would prefer a steam room. The dedicated personal training area is too large but I understand that is where the real money is made.

Me and my husband came to this gym because we were meeting a friend who lived in the area to work out with them. The gym was clean and all of the machines were awesome. There were lots of free weights, everyone was super friendly and the location was perfect. Would definitely go there again.

I chose 24 Hour Fitness because that is my favorite out of all the gyms. I really enjoy this gym because of the 24 hours and it has definitely met my expectations. Every time I go, there is hardly anyone in there. I hate going to a gym that is crowded with people and I don't like working out when a bunch of people are looking at me. I wish they offered classes and training though. That's the unfortunate thing about 24 hour gyms, there isn't always someone there to assist you. Otherwise, it is great!

I like the variety of machines to suit every individual own needs. Personal trainer are there to help you if you would like them to help you out. They aren't judgmental and are willing to work with me on my weaknesses. Their loyalty program is rewarding and they don't pressure you into signing up for things you don't need. They are very professional and take your business very seriously. The staff are very helpful and the facility offers more amenities than others. Also have indoor heated pool and a basketball court area. They also have machines that I am more comfortable working with.

The gym is extremely clean and that they offer so many options and plans. Also, the employees there really care about your health and well-being and are very helpful. The equipment seems up-to-date and well-managed too. I would choose this gym over any other because it is open twenty four hours a day, seven days a week. But have employees be there twenty four hours day. There were times I needed help and no one was there, or add more employees.

Cancellation Nightmare! Stay Away! I joined 24 Hour Fitness in Temecula a little over a year ago. My commute was 1+ hours each way and this was the only big gym in Temecula. I chose a month to month plan since places like these are so difficult to cancel. Starting late last year, I was able to work from home and didn't need to use 24 Hour as much. In January I asked the people at the club to cancel my membership and was told everything was good to go. In June I got a call saying I was past due $45-$50 on the account and had to pay. I called back in and spoke with someone and explained I cancelled in person. They said they called the club and "had no records" of this happening. I asked to cancel the membership, but had to pay a past due amount and a penalty fee, the latter which was waived.

The location to home and hours open were the determinants for choosing this gym. Plus there are some hot men who work out there and I hope to take on home soon for a private workout. The hours of operation make getting to the gym on my schedule easier than using the gym at work between 7 and 6 and I don't have to get my work gear nasty. Cleaner facilities would be nice though. More frequent cleaning makes people feel better about working up a sweat on the machines 100 other people already used before they got there.

The gym is Closest to my house than any other gym and is Open 24 hours so I can go any time of day. The gym also has great customer service and is always clean. The gym also has lots of Convenient locations around the city so I can go near work or near home. The equipment is also very clean and not too crowded. The gyms are all different qualities so some locations have better equipment than others. The pool is also unclean sometimes and the gym staff can be rude sometimes during busy rush hours. But other gyms are very very very expensive and this place always has good deals.

I chose this gym out of convenience. It works for me and my time. The hours of operation are better than any other gyms. I like that it doesn't have any scheduling conflicts. I can go whenever I have time. I can count on my insomnia to keep me in shape with this gym. I only have to worry about my safety in the parking lot. However, at time the gym can be too crowded. I do not like waiting and hoping for a machine and still never getting to use it. I don't like scheduling around strangers' workout schedules.

I like the amenities. Hot tub, sauna, 24-hour access, the facilities it offers. I like the classes they offer like yoga, boxing, spin cycling and also the exercise machines they have. Customer service is good. It meets my expectations. But I wish they offered better packages and discounts for long term members.

I really like the fact that they are open 24 hours which gives me opportunities to go anytime. I also like the fact that it is good size with so much variety for my workout. Also personal trainers are available if I need some one on one. The cost to own a membership is a bit pricey. Also there are certain times it can get crowded and may have to wait for some machines. Last but not least, to hire a personal trainer is too expensive thru them. But I chose this gym due to its location and it's very convenient for me cause it is near my home and pretty close to my work. I would also like to mention their hours are amazing, anytime. Also, they usually have plenty of parking which is nice.

24 Hour Fitness has been fantastic to me in every way and I recommend it. I work out there multiple times per week to get more fit. Despite my large size and heavy weight, everyone there cheers me on. Everyone there is very friendly, the staff is great and supportive, the price is low and the equipment is easy to use and reliable plus there's always plenty of stuff to occupy myself with. However, sometimes equipment breaks down for days at a time, which is a shame. Especially because I usually try to focus on some exercises in one day, so having the machine I want to use down is disappointing.

It's always open and conveniently located near my home and has a price I can afford per month. It also has a lot of strength exercise machines, lots of cardio machines, and enough variety to keep me interested. They could have less broken machines and they can also improve on cleanliness of the gym. They also might work on getting in more classes and a bigger class size, or more convenient way of signing up.

I chose 24 Hour Fitness center because it was recommended by a friend goes there. It's is very clean, organized and easily accessible. Great and pleasant staff. Great equipment, easy to understand, and vast amount of machines to use. The locker room is big, the shower area is clean, and there are always fresh towels. Great location and great pricing. This gym has exceeded my expectations by far. I love this gym and would definitely recommend it to others.

This gym was the most convenient for me and I liked the price point. The hours are great and it’s close to my work. The gym certainly fit my needs and expectations. The gym was easy access and the hours fit well with my schedule. The facility was clean and the staff was very friendly and knowledgeable. I liked everything about the gym. I wish however it would have more elliptical style equipment. I would also like classes later in the evening to fit with my work schedule.

They have great customer service. Choose this gym for a good workout, excellent staff and just someplace I could go regularly. It was close and friendly. Plus quite a few of my friends go there so I always have a spotter for myself. It's met my expectations by a long shot. Over other gyms the people don't judge to how long you're there. It's 24/7 so if you work during the night shift it’s perfect, and cheaper than what a lot of gyms offer also. Their policies are straightforward and the machines are just outstanding. Great for cardio, lifting the whole lot. It's a cheap place also so it's not like you're getting ripped off.

I like that this gym is open 24 hrs and I have children so being able to go exercise when my husband gets home from work and can sit with the kids no matter what time it is is great. I also like that they have a swimming pool and a sauna as I love to swim. I chose this gym over other gyms because of the convenient locations. I also enjoyed the amount of equipment that was available. At the time I had a membership at this gym it had affordable prices and the staff was great and were willing to listen to what I truly needed to get out of them and the gym. This gym met my expectations at the time I was attending.

I picked 24 Hour Fitness because of its reputation. It has been known to have some of the best Associates and staff that works there and also have clean equipment. Not to mention it's open and convenient at all hours. There's no way to make excuses about not being able to workout plus it has some of the best and newest state of the art equipment. The gym has all the amenities that a person could want and has great locker rooms. If I could have one complaint though it's a lack of parking and at times there's a lot of people there that you wouldn't want going to your lockers.

I chose my gym membership with 24 Hour Fitness based on a previous experience with them and also the location close to me. I was at a very local gym before but it wasn't taken care of well and the staff lacked anything more than punching a clock. I appreciated the staff at 24 Hour Fitness much more. Also, they have convenient locations that enable me to stop before work, during lunch or after work. I am never too far from a location. I also like that they have different type of facilities with some having more amenities. The gym with a pool may be a bit further than I would normally travel but have access to a pool is a life saver. However, I would prefer the facility with a pool to be a bit closer. It helps my health tremendously. A premium experience near my downtown work location would be a great help so that I can have concierge services and so forth.

The advertising we saw was very convincing - We joined at a time that 24 Hour Fitness dominated advertising spots. It used to be very conveniently located to where we used to live and the price was right to join. While certain staff members were really great, polite and professional, other staff members were pretty awful - Some pushed ahead to gain access to equipment or machines. More variety of classes would be nice, cleanliness could be improved as could the general odor of the facility. Nevertheless, the size of the gym and the size of the parking lot were impressive features for being right in the middle of a busy neighborhood. It was also a convenient location, there was a good promotion to join, variety of devices. Overall it was a decent/average facility.

24 Hour Fitness is much better than other gyms that I have used in the past. They have all the latest features I need in a gym. They have great exercise equipment and have everything I am looking for in a place for my workout. They also have great, nice and friendly staff. Always a great experience and overall a great gym.

I like that the gym is clean, tidy, lots of free weights and machines available, good management and fun people to be around. Also has good location and aesthetically pleasing. Responds to feedback well. Love the staff. Have made a lot of friends here. But there's not enough amenities. I would like cleaner bathrooms and facilities, and more instructors and classes. I also would like to see yoga and kickboxing aerobic classes available at low cost. Would love to have a pool if possible and more aquatic activities. They need more lighting in certain area and some machines a bit older than others. But it has met my expectations based on price and location.

The gym was always pretty clean and the showers themselves were clean as well. I'm picky about how things smell so they should have had a better air system in the building to filter the air or some industrial air fresheners. Also, there was always this group of guys who were loud and obnoxious. They seemed to be there anytime I went and it made it a little uncomfortable. I'm about 30lbs overweight and I'm a little self conscious. They would all group together and check out the women exercising and give me little smirks. They always made absolutely sure to grunt as loud as they possibly could when lifting weights... even if I could lift the same amount of weights myself without grunting even a little.

Facility is huge and up to date with all new features and needs to have a better work out. The employees are friendly. Walking in and checking in is simple, no hassles. Pool's a decent size and is nice and clean. Hottub is great too. Also there are no children like at the YMCA. The locker room is spotless, showers are welcoming towels are always available which is nice if you've forgotten yours.

It is very great clean workout place. Have somewhere to go in middle of night when I cannot sleep and just need a walk on machine. Love the hours most of all. Staff is great and very helpful. Large inside and plenty of equipment to workout with. Love it at the mall here. Sit and talk to friends after workout. Also, I can have the quiet time I have to myself if I choose to go very late at night. Plenty of good lights in the mall lot. Sweet staff to walk me to my car if I need it. However, I miss swimming in a pool and there are no aerobic classes. No place to leave my grandkids while I workout so I can take them elsewhere after I work out. They liked playing in child's room.

The swimming pool makes up a large percentage of my decision and my expectations for a gym. I need to complete a great deal of physical therapy on my own time to keep progressing and keep my physical medicine Drs that I am working & strengthening my core. I needed a location close to home and with flexible hours and a swimming pool would be the most welcome accessory to my fitness regimen. Anyone that I meet there is a bonus, for instance in classes and such. They help me to keep coming back and are new friendships on this trek of fitness.

There was a sign-up bonus discount for a one-year 24 Hour Fitness membership through my employer that I worked for. It was such a great deal that I couldn't pass it up. I like that there was a very large variety of equipment that was available for my use. I like the fact that I can sweat and cleanse my pores in the sauna and then do laps in the swimming pool before I go home. But the gym is always crowded. I don't like when there's a lot of people because then you have to wait for the workout machines to become available. So, you're standing around wasting time. You have to know when the best time to go is and stick to that time. Other than that, I really enjoyed 24 Hour Fitness.

This gym is the best gym to me because of it open availability. It's 24 hours open. Being able to go to the gym any time of the day is great. It makes it easy to go when you have time to. I like how this gym has literally everything you need from ellipticals to treadmills to mountain climbers to weights to saunas. If 24 Hour Fitness expanded the gym itself and had more room to move around and exercise that would be great. They should add more locations as well so the people who attend this gym have a shorter travel time from wherever they are to the gym. But overall, it's the best gym experience ever.

Great variety of group fitness classes with lots of different time slots. The machines were new and well maintained. My facility was clean. I found the staff to be friendly, especially the instructors. I felt like they were well informed and did a nice job ensuring our form was accurate. However, it can get really crowded. During peak times finding even a parking space was difficult. Although incredibly crowded I could still find a workout space. Plus with so many time slots for classes I could usually get a spot and I really like that. One thing I hate though and I know is not specific to only this chain is the contracts. Other than that, it was a good gym. I received a discount in price through my job. The location of the facility worked well for me too.

I am a busy wife and mom, and I love to work out. I chose 24 Hour Fitness because this gym fits my lifestyle and needs. I love that they have family and personal memberships. My kids can enjoy fun activities while I am working out. This gym is also open on my schedule. I love the layout of the gym and it has great up to date equipment that is reliable and effective. It also has great features and accommodations. There's no judgmental environment and I love 24 Hour Fitness.

I chose 24 Hour Fitness over all of the other options because of their low rates for gym membership as well as their location and convenient hours. The overall quality of the gym stood out amongst other gyms. Going to these gyms were always a very pleasant experience but there are very few features of 24 Hour Fitness that I disliked. The cleanliness of the locker rooms and shower area were one thing I would like improved. But there are also many features of it that I thoroughly enjoyed, including the quality of the equipment and staff. The convenient hours were also a big plus.

It is a 24 hour gym & it was so much newer and nicer than the other gyms we recently had a membership with. I like all the fitness classes they offered, they had great child care included with your membership and they do a lot of fun physical activities with your kids while you workout! They had all new equipment because they just opened so it was nice to have clean, excellent, working equipment. They had a beautiful indoor Olympic sized pool that was quite lovely as well. Everything always looked clean & well taken care of. They had lots of programs that are there to help newbies with learning how to properly use the equipment.

Working out in 24 Hour Fitness was affordable and it was a great place to go to workout anytime I wanted to. The gym was in great shape. It was well taken care of. It was nice to able to have a trainer anytime of the day. I worked out at Gold's and 24 Hour Fitness was way better than there. It was better equipment and a better environment. Being able to have friends to come workout with you was great.

I really like that I can go there and work out at any point in the day. The people there are always so friendly and ask if I need any pointers on certain machines. I also really enjoy that the machines are always kept so nice and clean. But something that I would improve about the gym is the water fountains because sometimes they do not work or are out of order. I also feel a little weird being there alone during some hours of the night and I often worry about the safety of the place. I also would really enjoy if the changing room areas were kept up a little nicer or maybe add some vending machines with healthier choices for a quick snack after my workout is over because I am often in need of a little bite right after I work out and when I leave the gym there are a bunch of fast food places outside of it so it sometimes makes it hard to stay away from the fast food after my workout.

I use Auto Mall and new center in Newpark Mall. There are always globs of hair in ladies shower and water fountain by the pool is never clean. Filth is growing on it. Manager does not care because he claims to be a very positive person. At new Gym, shower handle in pool area is missing for a while. Since no one can take shower before entering the water, pool and hot tub are getting very dirty. Clothes dryer has been broken for a while, so no towels at the new Gym. Staff seems to be focused on recruiting new members and signing you up for training. Talking to managers never helps, so I am writing this review hope it carried more weight.

I fell in love with the bodypump classes. They were at convenient times so I could get a workout and make it to work. I feft sore in the beginning, but it was worth it. Most people were also friendly when it came to sharing machines, at least the ones that worked. It was extremely close to home but small so not as many features and amenities as the larger gyms. In hindsight it seems like my former gym got the hand-me-downs from the other gyms but I hope it has been updated since my last visit.

The gym is spacious, clean, and it helped me lose 45 lbs. Classes are fun and if I stay focused with weights, it's worth my time. I like the spin classes and aerobics that fit people that don't exercise. I also like that the locker rooms are clean, as well as the nice people that work at the gym and are very helpful. They also provide merchandise for home that is worth my time. However, there are no sanitizer to clean space and towels near the weights. Also, the cost of trainers can be elitist at times and the gym can seem scary and not fun that make me not want to be there.

I really enjoyed the fact they have childcare for the kids. I love that they have a swimming pool, sauna, and a steam room. Since it is 24hrs that makes it super awesome. I can squeeze the gym in anytime. They have multiple locations which makes it easy to go to the gym while traveling. The staff is very nice and helpful. I like that you get a free consultation from a trainer. I like that they also have showers and provide you with towels. But I wish you didn't need a bank account to sign up. I love the prepaid method better. I also wish that you can use your membership at all locations regardless of where you signed up. Nevertheless, they have exercise class every month that's included in your membership. They have cool gym gear and they clean all workout utensils on a regular.

I liked pretty much every aspect of 24 Hour Fitness. They was plenty of equipment of good quality. The place was huge and had a basketball court and other separate room for cycling or Zumba classes. Despite there being a ton of sweaty people in the gym, the air always seemed pretty fresh and cool so whatever they're doing with their air filtration system is working and the music being played in the gym was good and lively. The only thing I would change about this gym is the price. It was more expensive than some other gyms, but to be honest, in the end it was worth the money for the quality of the gym. It was also in a very convenient location. Honestly, if any other gym other than stupid Planet Fitness was there then I probably would have went there. 24 Hour Fitness not only met my expectations but exceeded them as well and it's a very good well-run gym.

I really like the fact that they have a childcare center so if I do not have a sitter I can bring my child with me. They are always very clean and my daughter gets excited when she realizes where we are. The customer service is great and also all of the employees are very nice. I chose 24 Hour Fitness because it on my way home from work so it is not out of the way. Also the membership is not too pricey for me. But, the 24 Hour Fitness I work out at is somewhat small so sometimes there are no treadmills or exercise bikes available. Also I feel like the parking lot is not well lit so when working out at night I get a little afraid walking to my car. Other than that, the gym met my expectations quite well.

24 Hour Fitness is large and since I work in the day I wanted a gym that's open all night. The gym is close to home, open 24 hours and very convenient for me. I can go on weekdays or weekends, whenever I want. I can also have a buddy to exercise with and it's affordable for me. It's spacious, stress-free and very quiet in the night so I can focus. Their staff could be a little nicer but overall it's good.

The staff is friendly and tries to be helpful. I like the fact it is close to home and open 24 hours a day 7 days a week for my convenience. Also it's clean. It would be nice if staff was up to date on latest and greatest trends. There is also equipment I would like to use but it's not available and I wish there was more of some equipment available. But this is the best option available to me and has met my expectations. I realize the bar isn't set the highest. I appreciate it is open 24 hours a day 365 days a year. There is also knowledgeable staff available.

This gym is open twenty four hours a day and as a working parent, that is important to me. I can workout whenever I want to. It's also closer to where I live than the rest of the other gyms in the area that I live. Moreover, I like the equipment that they provide and I enjoy the atmosphere of the gym compared to others in the area. However, as a woman, there are some worries working out late at night. I wish there were more female employees at the gym I workout at. Otherwise, it meets my needs.

I like that there are parking lots or garages and lot of 24 Hour Fitness gyms in every area and city you travel to which is very convenient. They have a lot of vending machines and store that you can purchase items from. However, there no parking most times. Too crowded at time. Sometimes the machines and elevators are not working. Also, sometimes staff aren't friendly and bathrooms are not clean. Nevertheless, it is close and convenient from wherever I am at. Whether it's at home or my job or a friend's house or store. They are reasonable priced as well.

Partner had membership to 24 Hour Fitness and invited me to join and try it out since it was close to house so I joined up with them and have enjoyed it ever since. I like the downstairs workout area with the bench press with excessive amounts of weights along with dumbbells with weights ranging from 10 to 110 pounds to be used. But I do not like the lack of space between benches and sometimes no space to work out for hours and throws off the workout mojo and makes it hard to improvise workout routines.

24 Hour Fitness was located convenient to my house and job. The trainer was also good at his job. Generally a clean place to workout. The rest of the staff were also friendly and helpful. It was competitive in its pricing and amenities offered. I had quite a few coworkers that also went there so we were able to have some camaraderie and laughs while working out. But, it needed more security in the parking area, lots of auto break-ins. Not the gym's fault but it did impact people's decision to go there. I didn't mind the pricing but don't care for auto-renewals that debit your account monthly, they get away from you.

24 Hour Fitness is very convenient as it is open all hours so I can go at any time even late at night after work. They also have a variety of equipment and have personal trainers available for use. The equipment is not all new and there is a limited number of each type of equipment so sometimes it is hard to get the machine or piece of equipment that you want, especially at busy times when a lot of people are at the gym. If choosing a gym, I would not choose this gym again as now many other gyms are open longer hours and have a larger number of each piece of equipment so that they are available when you need them to be.

The features I like about the gym are that it's quiet and narrow and everyone minds their own business. Also, there are barely people there so you can have our own space to do what you have to do. There are some things I dislike. Sometimes it gets too crowded, and I feel really anxious when it's like that because I feel I'm not able to do what I really have to do. But I feel like it fit more for me because I've been going to it for a long time and I feel I'm not going to switch gyms for anyone or anything anytime soon.

24 Hour Fitness is close to my house. It's clean and sterile, the equipment is above and beyond. The personal trainers are knowledgeable in their work and know what they are doing and how to make the client comfortable and reach their goals in the end and the hours are fantastic. It's a great gym but like every business it could use some help and improvements. Better flooring, mirrors and some equipment could be updated and there is new style machines that would be nice to have especially at the price they charge. Their tanning beds are not that great and it's hard to get a bed to tan when you want to. Their prices are a little steep for what they offer and their locker rooms could use more lockers and more privacy. They also need to get a ladies' workout room for the woman who are self-conscious.

This gym easily meets my requirements. It's cheap and has a basketball court. It's close to my house and easily accessible. Also, they are clean and friendly and you don't have to worry about anyone trying to judge you. Very fun to go with friends and play basketball and lift weights and get away from everyday problems. But they should have more equipment and more drinks and other items available. Like shirts protein supplements and more workout gear. More basketball related items. Locker room and showers should be cleaner.

This gym met my expectations. I chose it over the others because of its convenient location. Further, being allowed to work out late at night or early in the morning when other gyms are closed is wonderful. I love that 24 Hour Fitness gave me the freedom to exercise when it was convenient for me. I also appreciated the trial period to ensure that this gym was a good fit for me. Some of the equipment is older or out of date. At times, machines would not be working. However, the staff was great about getting machines fixed or replaced when needed.

The location was convenient to my home and easily accessible. Also, the classes are great and the physical fitness instructors to help out. There is a variety of exercise equipment up to and including Nautilus machines and free weights and many of each to accommodate all guests. But like most gyms there are peak times and hours that are convenient to go and the gym can get quite crowded. Not so much of an issue at 24 Hour Fitness though.

24 Hour Fitness is a rad gym. It's fabulous and I love it. It makes me feel at home. It's also cheapest with the offer I have through the insurance at my business and it's close to my house. It's really great to meet people especially by the weights. I like the different machines and the fact that they give you towels. They have really nice locker rooms and fun classes like bodypump and yoga. But sometimes it's a little smelly and not always cleaned. Also, sometimes the classes are too full and it's hard to find a spot in yoga. The stretch room is really small and disgusting but the classroom is okay. Overall it is a very very nice gym.

I appreciated the weights and the machines that television or that incorporated your own body Weight. However, there weren't that many things 24 Hour Fitness had going for it. Primarily, the "policies" and the fact that it's a giant scam. I had to email back and forth with corporate for weeks to get out of a contract that was total horse **. These people are lying scum. I only chose it because of its location, but I've heard equally poor things about the other two mention, so much so that I would never join any of them ever again. The local YMCA or other local gyms are so much better.

I love several features of 24 Hour Fitness. The number one love is that it's open 24 hrs. I can workout whenever it's best for me and my schedule. I don't have to rush to get there before they close nor worry how much time into my workout I'll get before they close up for the night. On the other hand, I hate that they do not have security guards especially for those late night and early morning hours. Especially since I am a female that would choose those times to workout during the night. I also do not agree on the prices. It's too expensive for a membership.

24 Hour Fitness is a very comfortable place and you don't feel pressured when you walk in. Their equipment is all new and easy to use. It's a fun great place to go. 24 Hour Fitness gym offers convenient locations and the prices are very fair. It by far meets my expectations, everyone is friendly and helpful to assist with any thing you need.

I like how it's accessible at any time of the day and night. This way, I don't have to worry about missing a gym sesh should I have to work later than usual. I chose this gym over other gyms because of its hours and many locations. The fair pricing is what sealed the deal for me. The gym is decent. The one I currently go to is in dire need of a renovation. The equipment is fine but it can be off-putting when the floors, walls, and ceilings look old and dirty. I would switch to another gym if they are also open 24 hours but the facilities are newer and cleaner.

They have open hours so you can go workout when you want, even in the middle of the night if you're able to. Or if you're meeting friends you know you'll have a workout time window that works for everyone. Lots of machines and workout options. Plenty of things to do and able to alternate workouts if you want or need to mix it up or alternate your workout during the week. But sometimes there is waiting on machines to be available if you went at a common time before or after work. Also, free weight space could be reduced to make room for more machines that are always in demand.

I go to the gym with my gym partner who picked it. He seems to like it there are a lot and he likes it because he can go any time of the day. He does not have to worry about it closing. It's very good, kept and has a fun atmosphere! There are lots of things to do and the staff is very helpful. There are a lot of equipment to choose from and they're easy to use. The environment is also very clean. Sometimes the gym can get way too crowded and people seem to stare a lot. Also, the bathrooms sometimes are not the cleanest. They need new foam mats and the carpet are looking a little beat up and torn.

Very affordable and fun. They have all the equipment that I need. And it's open all day every day which is perfect for a working women like me with kids and is also an early bird. 24 Hour Fitness has definitely met all of my expectations and this is why I continue to be a customer there. This past year that I have been there has been rewarding in my weight loss journey. Bu there aren't a lot of locations that are close to me which can make it a difficult and tedious process to get to and from there if there were more located in the Bronx it would make it much easier.

I began my membership in February, added my husband the following month along with child care. In 4 months so far I have paid them $540 dollars. Imagine what that will be once I hit the 1 year mark. Please read what you are signing up for. To cancel, $288 for me. The sales guys leave out A LOT of details. They make you pay first and last month's member fee. There is a "privilege initial fee", annual fee, and membership initial fee. What the hell are all these fees for?? This is ridiculous and a major rip-off.

24 Hour Fitness has lots of locations, and online classes you can stream and there are many levels to choose from. The only thing I dislike about gyms in general is the atmosphere sometimes seems a bit clique-ish, but less so at 24 Hour Fitness. Other than that, the instructors are top notch and seem much better/Advanced than my old gym. I feel that the instructors really know what they're doing and will direct you when you're doing something incorrectly.

It has just about everything in it from A-Z. Pool, sauna, hot tub, weights, etc. and it's also open 24 hours. The staff is very knowledgeable and friendly and as well as very helpful and keep the place pretty clean for the most part. Most gyms don't have everything. I have also been to other gyms where the staff is not friendly in any way or have even a tiny bit of knowledge about anything. In fact they will gather up and just gossip or judge others or people walking in the door or people trying to make a difference in their lives. But the price to use the 24 Hours Fitness gym can be a little much and one thing I would like for them to possibly improve on would be having a few more locations to be able to choose from because I moved around a lot and visit a lot of different places and cities and sometimes it's kind of hard to find a location.

The 24 Hour Fitness gym was close to my home. It was convenient to go to and they were open all day, which is necessary in order to use the equipment as it got too busy. The price was reasonable for what I needed. Being open all day is huge. The gym I went to had all the equipment I needed. There were some facilities that had nicer things but were much more expensive. Peak times made it tough to get my workout in and use necessary equipment. I did not like the contract and there was no pool. All staff were very pushy about supplements or personal training, and wouldn't just allow me to do a workout.

I love that it is always open because I prefer to go late at night when there are not so many people around and there is also a pool that I can access 24/7. I would really like to see a bigger pool that has more than 3 lanes. I also would like to see more than one shower spout that is available in the pool area. But, they also offer a large variety of exercise equipment with multiples of each.

I was thinking about joining a gym and I was offered an introductory price, and the offer came at just the right time. The location was close to where I worked, and the traffic there was so bad that I didn't want to go straight home at rush hour anyway. It turned out to be a very nice gym, and I was pleased with it for as long as I stayed there. It was open 24 hours, the facilities were nice and the towels and bathroom and showers were always clean. The staff was helpful, there was no pressure and I didn't feel out of place. I also liked the pool and sauna. But I couldn't afford it anymore. My circumstances changed, and not only was it too expensive for me, but it was no longer in a convenient location. It was originally between my work and home, and I changed jobs.

The features that I like about this gym are, I like the variety of equipment available, the cleanliness of the facility and the friendliness of the employees. Also I like the variety of programs and different classes available to join and the different types of workouts available.so there is something for everyone and the facilities are always clean. It has multiple locations close to my home so it is very convenient and easy to fit time into my day to visit the gym.

I chose 24Hour Fitness because they are reputable and the facility met my needs. Everything I was initially promised was delivered. I was also recommended I go to this particular gym by friends and coworkers. I really liked the amount of machines and equipment 24Hour Fitness had available, especially since it's often hard to acquire a machine. The staff was always friendly and willing to help in any way. I also don't feel judged by fellow members. Like any gym, it would be amazing to always have classes offered more often to fit the random schedules people have. Another thing would be to have a variety of classes that can be tailored to any experience level.

24 Hour Fitness has the best value offered compared to other big chain gyms. For the price of membership and the services offered, I feel that I am getting my money's worth. Also, 24 Hour Fitness has many convenient locations within the city I reside in, therefore negating the excuse of lacking time to exercise. This franchise is also available in cities where I may occasionally visit, which conveniently allows me to continue my work-out routine even while I am traveling. But there are some amenities (equipments, swimming pool, etc.) at certain 24 Hour Fitness clubs that are not up to date or have not been updated since the day it first opened. Some locations can also be overcrowded at times.

24 Hour Fitness is private and has a lot of equipment. I also received assistance from employees. They are very helpful overall. All equipment was in very good condition. Also, they are cheap and conveniently located close to my place of employment, I heard nothing but good reviews and great recommendations. All my friends go here to workout. The only thing about them is that it's stinky also had a lot of people which made me slightly uncomfortable. Several people were fighting over equipment, which was very odd to witness.

The gym is open 24 hours 7 days a week except for holidays and they have a variety of classes and activities to join. It has convenient location and kept clean and maintained daily. However, it can be crowded at times. Also, it would be nice if the staff interacted more with the clients. They usually don't talk unless spoken to or unless you're a friend. Some equipment is not available 24 hours as employees are cleaning them and my gym doesn't have a pool. But for the most part it is an enjoyable experience. I'm happy to patronize.

The gym is open all the time which is helpful as I prefer to exercise very early in the morning. It is relatively inexpensive and at the time that I used this gym it was convenient to where I lived. However, it didn't really meet my expectations as it didn't have enough machines to weight train properly. At both of the 24 Hour Fitness gyms that I tried I eventually ran into some very obnoxious people that made me quit in favor of a different gym.

24 Hour Fitness has been my gym for at least 15 to 16 years and will continue to be. I value the core ethics for which it represented... Very near and clean with a very helpful and knowledgeable staff. Very professional with a definite return rate from myself and most of my friends who served in the military with me. The best stress and anger relief I can find. I dislike sloppy folk who don't clean up after themselves and leave it for others to do. But the trainers and coaches I have met thru the military have taught me an outlet for all the anger and pain I use to have so avoiding immaturity is a good challenge. I would never change and would recommend more folk it including find serious and motivated people like myself.

I mainly chose 24 Hour Fitness for the convenience. There is one close by me and I never know when the exercise bug will bite. Also, the fact that it's open 24 hours works very well with my hectic and ever changing schedule. Having the option to go there at any time of the day or night is a huge bonus. However, like most gyms, there seems to be a large amount of men compared to women. This is intimidating for me, particularly when I want to use the weights or resistance machines. Still, the most appealing aspect of the gym is that there is always plenty of equipment available for me to use.

24 Hour Fitness was in a nice area and I loved that they were 24 hours. Also, they kept the lights extremely bright and the area extremely clean. The weights were top notch and the price was cheap. Furthermore, the employees didn't bother you too much but they were always there to lend a hand or ask questions. They sold protein bars and shakes at the gym as well.

24 Hour Fitness is a great place to get in shape. It has a clean environment, equipment in excellent condition and nothing is ever out of place. You can always find what you are looking for or get help when needed. They help you to reach your fitness goal to keep well-tuned and make you want to not be couch potatoes anymore and eating more food, gaining more weight than you should be for the right height and weight for one’s age group. But customer relations take people for granted who pay for fitness experience. The workers behind the desk do not care if you do not have bill paid on the exact time when you purchased the membership.

A co-worker used 24 Hour Fitness and highly recommended it. They were open 24 hours a day and the location was on my way to work so, it was convenient. The classes were fun, kept you motivated and taught by qualified instructors. Childcare was also available during classes. They freaked out because I took a shower and my child couldn't see me. They had a good reputation but they weren’t honest about their fees. It was $10 a month for the first year with no other fees, then hit with almost $100 fee 4 months later.

I chose 24 Hour Fitness because of its around the clock availability which was the largest factor, next was cleanliness, then employee friendliness. The fact that the gym was close to my house was a huge plus. I often have insomnia and was able to work out if I was unable to sleep. That is the case for me on a weekly basis. Also working out at a gym is a social activity, in addition to being good for the body, I enjoyed getting to know people at the gym. On the other hand, the temperature wasn't always comfortable. I would have liked to have the locker rooms warmer and the shower area. At times I would appreciate a gym that was cleaner, I didn't always feel the floors were clean enough. I was/am careful to clean the equipment after use, but not everyone does. I would appreciate the employees getting involved if that is the case.

I love that the gym's open all the time so I can make time to get into the gym no matter what. But they don't have ample of some machines so when it's a busy time you have to wait to use some of the machines. Also some machines are not maintained adequately and are not replaced in a timely manner so they stay worn or broken and so you can't use them or they are kind of rigged so they can continue to be used.

The gym is an ok gym. The price is good so it's affordable for everyone and the hours it's open is also very convenient. But the gym gets very crowded and machines are all taken. Also the gym isn't the cleanest or newest.

Convenient, easy, with several locations available. And for the price I pay, can't beat the classes offered. As one can get bored, however with the classes can fit into a lifestyle. If I paid a higher fee I would think twice about canceling membership. But the increase of price, which happens ever so often can be annoying. Also, one big nuisance would be setting up to go to class then to find class was cancelled and would be nice to be alerted ahead of time. However, the classes offered are an aspect that I appreciate in my membership. And I currently do not have kids but I believe the day care centers they provide can be helpful, as well.

The convenient hours of operation of 24 Hour Fitness is very helpful to my schedule. I have two kids so I can go when they are at school or when they go to bed. I also like the convenience of multiple locations, friendly staff and easy payment options. Furthermore, I like the variety of equipment and there are multiple machines. If someone else is using the machine I want, there is always another one that is the same that I can use.

I meet new people all the time. The classes are great and a lot of fun to be a part of. The trainers are awesome, helpful and guide you in your workouts. They teach new techniques, push you to work harder and stay motivated while understanding your limits. However, I don't like to work out when I feel like people are watching and how there's always too many people. It's a good atmosphere when it's not so crowded. Sometimes the machines I want are taken and then they are dirty afterwards so I have to clean them.

I like 24 Hour Fitness because it's convenient and it's open 24 hours. Anytime during the day or night I can work out. It was affordable and they also have personal trainers. The parking areas were well lit at night and the staff were all helpful, courteous and friendly. I never felt out of place at any time. I also didn't feel uncomfortable or stared at. It was a good experience and I would recommend anyone to try it.

The gym was close to my house so it's convenient for me to go before or after work or walk or ride my bike there and take my children. Since it was so close to my house my children could walk there without any effort now. It's nice to have something so close and convenient. I like that they offered all sorts of family classes, for children, for men or women also co-ed classes. They offer kickboxing, dance classes, cycling classes and weightlifting classes. But I would have like to have a swimming pool at the gym. Swimming is good exercise and you could also do water aerobics. As I get older it's getting harder and harder to exercise so actually being able to do something in the water is so much easier.

I like that 24 Hour Fitness has child care and that they had a swimming pool. I also liked that they offered a free trial membership. It was clean as well and it was also in a convenient location. On the other hand, the price was a lot of money and the gym was also a little small. I would also prefer having a hot tub there. I would not choose this gym over the YMCA because I have kids and it seem as though it is more for people without families or going alone. The gym was pretty much what I expected it to be though.

The features that I like the most about 24 Hour Fitness are: its location to where I live, it is very convenient as there are only a few gyms in my area, it's open all hours, at night there are less people there and the bikes are my favorite. The bathrooms could be more advanced and the gym size is small, would like more private spaces and tanning beds!

24 Hour Fitness opened twenty four hours seven days a week. I loved the different machines and equipment. They also offered special classes and a private trainer if you wanted someone to help you with training and losing weight. But it needs night security. When I would go by myself late at night I would sometimes be the only person there. I didn't feel very safe in that environment. It would feel safer if at least one person on staff was there on midnight shift. Nevertheless, it’s closer to home and the staff was always friendly and helpful. I also liked the different activities they offered and the energy the staff created to make you feel like you could do anything to achieve your goals. Overall, it’s a great place.

I like that the gym has lots of equipment, sturdy and always working when I go, nice environment, and guests are friendly and nice. They sell snacks or things you might need there like towel or headphone. They also have a sauna, however, it needs to have some privacy on windows so that others cannot see in the gym. They also need more TVs to watch during your workout, and they should have a game room or a lounge for kids or a separate room for people not working out. But they are clean, have friendly staff, and you can workout any time of the day. Very good at this location and I would recommend this gym.

The employees are very positive and friendly. The layout of the gym is pretty straightforward so you can get to your workout equipment fast or if you're taking a class it's easy to find. The childcare they offer is a great bonus too. The gym's 6 minutes from my home, so it's super convenient. I have thought of other gyms like the YMCA I would really be more interested in. 24 Hour Fitness doesn't offer the unique classes like rock climbing, martial arts, and women's aerobics. The workout equipment is generally basic compared to most but sometimes simple is best. Also, they put a lot of pressure on you to get a membership. I went with a friend as a guest and they made me fill out a ton of paperwork. The next week I received excessive phone calls and buggy emails.

This gym was open 24 hours. But I heard some branches don't offer this convenience. My gym had less option than 24 hour sport gyms but that is okay since the machines we had were not old and the gym and locker room were comparatively cleaner than some branches. But I like that they offered classes and I also like the option to have trainers around but I wish they would be cheaper. Sometimes I just need a spotter when I lift heavy. But I love the availability of the free weights however they need to have more of these as a lot of people prefer this to the machines. The only other problem I have is the ventilation. Sometimes the gym will be so humid.

24 Hour Fitness is close to where I live. Their people are also friendly and I learn so many new things from the trainers and workers there. The trainers really want to help and attend to you for your goals. My questions are promptly answered and the trainers and workers do not judge me. The atmosphere is fun and relaxing as well. The gym was clean but more room is needed. I felt a bit claustrophobic. Tons of people were there and I felt they were all looking and judging me.

I loved everything about 24 Hour Fitness. They have plenty of space so you can work out without a bunch of people watching you. They had plenty of equipment so you didn't have to feel uncomfortable squished up beside a random person. The staff were nice and easy going, and they even have a day care to watch your kids if you can't find a sitter. It was the best gym hands down I've ever been to. That gym was actually a discount through my old job but it met every expectation and more. I would definitely go back and refer the place to everyone I come in contact with.

The 24 Hour Fitness is a good gym considering everything. It has lots of locations. It’s close to the house and I can enjoy some equipment there. I can go there literally anytime because they're open 24 hours a day except for holidays. Escalators are nice too and staff are helpful. But they need to have a good hot tub. The gym partially meets my expectations. They have cold showers, expensive membership, slippery floors and below average facilities. I want the gym to be better in general and more family friendly so my family can also go and not just me. I'm also thinking of switching membership to another gym.

24 Hour Fitness' locker rooms were clean and spacious. The gym had lots of equipment that was available for use even during peak hours. They're available in many locations. This gym was one of the better 24 Hour Fitness gyms in the area at the time and the convenience of location primarily is why I chose this gym. It was across the street from my old work location and offered a good spinning class. I also had a few friends that were members of the gym. However, I wish there was more variety in the classes being offered. Also sometimes there were broken machines and they went unrepaired for long periods of time.