24 Hour Fitness Reviews

Unfortunate Marketing Strategy. I work out at the Irvine “24 Hr Fitness” facility. The facility is very popular and commonly crowded, but at certain times manageable. I recently was approached by a young associate, who offered a program of coaching, which I had been considering, to expand my workouts. This “Coach” pressed me to sign a 3-month agreement, which would continue if not cancelled. I agreed to the 3 months, because he was very accommodating about scheduling and outlined his skills in the areas that I need improvement.

Hello, I'd like to provide feedback regarding my recent renewal process. I have been a member for several years. I've paid my membership dues for the entire year upfront. In early May I started to receive several calls regarding new lower rate for the exact membership I previously held. After speaking with an associate at this location, and since I was up for renewal, I thought WOW same membership for lower price can't beat that! Well, that couldn't be further from the truth. I paid the $233.69 upfront digitally signed all the paperwork without being advised there would be an annual fee of $64.94, It was my mishap of not reading the agreement in its entirety. However, I was advised the new membership would be the exact same as the previous membership just at a lower rate.

I have been a member at the Castle Hills 24 Hour Fitness gym and am very disappointed with the gym. Equipment is out of service 6-12 (or more) months. Equipment is out of date. Management doesn’t seem to care if you stay or go to a different gym.

I joined 24 Hour Fitness in May 2025, and I regret ever signing up. I was never able to use the pool, sauna, or jacuzzi after 9:30 p.m. because they were always overcrowded—especially with men who dominated the space and made it uncomfortable for others. They would sit around the pool area, behaving inappropriately and making rude comments about women, including remarks about their bodies. I reported the issue to the front desk, but instead of addressing my concerns, they dismissed me and mockingly called me a "Karen." On top of that, the facility was consistently dirty. After just a month, I decided to cancel my membership and switch to LA Fitness, which has been a much better experience.

I had been a member since 1996. I had an All-Club membership since that time. I had recurring monthly payments of $27.00 a month since I joined with no issues all these past years. At the end of last year (2024) I received emails from 24 Hr Fitness stating that my membership fees were being rejected by my bank (BofA...another business with its own issues). The fees were attached to my debit card. There was no reason that I knew of for this problem. I went to my local 24 Hr location to inquire what to do since I was late on payments and had no idea why the bank had been refusing the debits. I was allowed to re-apply for a new membership for $1.00 and according to the employee, everything was back on track. I was pleasantly surprised that everything was so easy. That was 3 months ago.

When I joined 24 Hour Fitness I took up with a personal trainer for one month, after the month I filled out a cancellation application on May 2, 2025 and they took out $190 on May 5, 2025 and have not refunded my money and I don't think they intend on it. The company will not pickup the phone and the manager claims a meeting every time I try speaking with him.

They remodel junkie gyms to Supersport and FRAUDULENTLY STOP membership by not allowing decades membership to workout at the remodeled facility so called Supersport .. They asking more money for upgrade. Any lawyer out there need to assist members with class action lawsuit vs 24 Hour Fitness for BREACH OF CONTRACT AGREEMENT and FRAUD.

This is one of the most filthiest fitness club I have ever been in! Men’s locker room first thing in the morning when they open at 5:00 am is the worst I have ever seen, nothing cleaned. Floors so dirty you don’t want to stand on, toilets so disgusting you don’t even want to see or even get close to them! In other words word you can not use them. Why is this? Do they not have enough money to clean this club? Personally I would pay more to keep club clean, maintain the entire club including locker rooms and bathrooms! This is disguising! Daniel **

Cheated out of a $1000! They continued billing my wife's card for nine months after she completed her sessions. They refuse to reimburse for the billing error due to the "contract." She never signed a "contract." This is outright theft and fraud! And is inexcusable. They should be held accountable.

I've been a member for many yrs. and the facilities have gotten VERY dirty. Dust, hair, gum, trash ALL over the floors in the workout area, as well as the locker rooms. It's so filthy I'm afraid to lay my gym bag on the floor! The manager just walks around BSing with the people and never taking care of business. The roof had been leaking during rainy season and they waited months later, yet rains came again and it was sooo bad, that rain was dripping on the TVs, overhead lighting, lots of equipment, etc. to where they would just use trash cans and yellow tape to prevent anyone from using the equip. Talk about a safety issue where anyone could have been electrocuted or slipped and broke their bones! They did have roofers come (Finally) and do some stuff on the roof, but I guess we'll just wait for the rains again...

I purchased a membership to ALL 24-hour gym locations back in 2019. They changed a lot of their gyms to be classified as " supersport," and now I am not able to get into a lot of their gyms I used to go to all the time. I asked a bunch of people that work at their front check-in areas and the only thing they say is I have to CANCEL my current membership (which I paid a high fee up front to get my lifetime membership to ALL gyms) and start a new membership and just take that loss... there is no expanding or adding on to a current membership.

I use the Jefferson Valley Mall location and I want to say that I was really impressed with Edward S. ** who was tending the pool and spa area. He was testing the water in the hot tub and asked me to wait a few minutes to use it till the chemicals settled. He alerted me when it was okay and I noticed that he walked the circumference of the pool carefully checking all the equipment in the room and keeping a watchful eye on all members to make sure we were safe and comfortable. He was diligent, courteous and respectful. He's a credit to your organization.

24 Hour Fitness is not accredited by the BBB and has a 1.13/5 stars with 122 reviews-- and it's obvious why when you have to deal with their dismal (non-existent) management and customer service practices. They automatically charged my credit card for a renewal when I was not using the facility nor agreed to such a charge. They refused to refund it, even though I went in-person and called within a day of the charge posting to my credit card. A family member paid for a membership and "gifted" it to me initially, I DID NOT SIGN ANY FORMS AGREEING TO AUTO RENEWAL. I never received notification of auto-renewal.

Membership was supposed to stay the same for life, now they are changing. Several equipments are not working properly or broken for several months. Very disappointing since I’m a member for over 20 years

24 Hour Fitness lied to me about my membership, so I am very unhappy with them. They promised me a lifetime membership - and then went back on it, almost 20 years later. I do not trust them. They should not sell 'lifetime' memberships, if they are lying about it.

Half the equipment is broken and if they fix it, it is very slow process. The TV's have no sound or link so that you may listen while exercising. Equipment old and dirty. Management is a joke. Overbilling is rampant and they will do everything they can to over-charge you when you cancel. Cancellation process takes an hour on the phone and they are very rude. If you sign a contract read it carefully and keep it forever...They will claim you chose bi-weekly billing rather than monthly billing so they can overcharge you.

On January 9th My credit card was double charged by their salesperson. As I was speaking to him on the phone and looking at my credit card account online as I was speaking to him. I told him he just double charged me. He argued with me that I was not double charged. He told me he was going on vacation and that I needed to talk to the manager. WTH? Why couldn't he take care of his mistake? I contacted Citibank to dispute the charge only to find that 24 Hour Fitness cancelled my membership despite the fact that I was only credited for the duplicate charge.

In the process of gym shopping, I did initially give my phone number to 24 Hour Fitness over a month ago. After checking out the facility, I chose a different gym. After receiving daily phone calls from them, I began contacting them to request, and then demand, that they removed my name from their call list. Despite this, they have continued to blow up my phone every single day for weeks now. I just made yet another phone call to speak to the manager, who told me I should just block my number if I know how to do that. That is an unacceptable response, plus, blocking their number does not stop them from accessing my voicemail. When I called them two times ago to tell them to stop calling me, I did let them know that this now felt like harassment because they refused to stop calling. I am now pursuing any Outlet where I can file complaints against this company because this is utterly absurd.

I’m very disappointed with the 24 Hour Fitness Pleasanton location due to their difficult and unclear process for disabling auto-renewal. My 16-year-old son had switched to another gym and tried to cancel his membership, but their website made it nearly impossible to stop the auto-renewal. On the same day I noticed the charge, I called to cancel and request a refund, but they refused. This is unacceptable, especially since California law (Health Studio Services Contract Law, CIV §1812.80-1812.97) requires that customers have at least five business days to cancel a gym contract after signing. 24 Hour Fitness should make their cancellation policies more transparent and comply with the law instead of taking advantage of customers. Be cautious if you’re considering a membership here!

I joined the 24 Hour Fitness in Tualatin, Oregon In January 2025 through OnePass for seniors. My still current membership number is **. Long story short, they and their General Manager, Justin, make canceling a membership nearly impossible, even when following their own written contract terms to the letter. If you go in to sign up for an initial membership they will be all over you get you signed up, but if you want to cancel a membership suddenly none of their “Managers” can be found at all and for extended periods. Their own printed contract clearly states that you can “Visit your local club and speak with a team member for assistance “. Unfortunately, none of their so-called “team members” has read or is even vaguely familiar with their employer’s own contract terms. So their contract instructions are bogus and canceling becomes a real PITA.

They will say everything you want to hear to get your money. Be careful once money in their hands they is no refund or a way to transfer money back to you. The verbalize deal is no longer and the sign contract you did not read just is what how they get you.

Rude guests, no one respect employee rules! Management not helpful. Basketball court always issue with underage non respectful kids, bathrooms no hot water, ALWAYS smell, people inside sauna always wearing clothes and socks and smelling up the place

I contacted them by phone for two reasons: First to freeze my membership and then for an extra charge for a service and I just need an explanation. The person in charge, Agusto, was very rude, not friendly at all, much less tried to help me. He even told me that there are people who speak Spanish and I can go and talk to them, when I have always referred to him in English. Lucky of me I am bilingual! I hope that in the future he will prepare himself and learn to treat the gym members with more respect and to properly resolve concerns.

The 24 Hour Fitness in Vancouver, Washington is flat out dirty. The patrons are not wiping down the equipment after they use it. They are vacuuming the floor but not deep cleaning the equipment. Out of 10 fat-seat bikes, only 6 were available and not broken. Of the 6 that were left, none of the pins to adjust the seat would move. The cup holders on the bikes were filthy with caked on dirt. In the women’s locker room, there is no hot water in the showers. In the pool area, the pool surfaces in the pool felt slimy. The tile work on the apron of the pool is green with algae.

I also got played by them with GOOD DEAL offer LONG TIME AGO and now they are playing games. Not too long ago, It used to be nice, clean, enough and relaxing place, something that it is NOT TODAY. Any Club, Period.

24-Hours Fitness is losing paying customers for a reason. I just noticed that on 12/9/2024, my credit card was charged $29.99 after it was charged $240 on 11/25 for a prepaid annual membership. I was upset as I did not know that there would be an additional annual fee besides the membership fee. I was able to get a hold of someone via phone (outsourced to who knows where, of course), and I was told that the $29.99 was an annual "maintenance" fee. What in the world is that? It's just one of those hidden fees they tag on to pretend to keep their annual prepaid rates low. I prefer NOT to do business with companies who have such shady business operations, trying to deceive their customers. We were a given customer on an annual auto-renew plan. I just cancelled that membership for a full refund. Greed kills! There are other gyms out there who charge $10 per month. They are now getting our business. Shame on 24-Hour Fitness!!

I just completed my first six months going to the Doral Location and I am a satisfied customer. Mario and his team are kind, respectful and helpful. The gym is kept in mint condition and supervision is excellent. I had considered lost the day I left a jacket there, but luckily one of his staff members found it and saved it for me. It’s nice to know that we are in good hands.

A guy Fred decided to give me and my 13 year old who comes with me to gym very hard time entering gym and because I expressed that I didn’t understand what he was targeting us as soon as we walked to the door to my friend whom I was on the phone with he began being nice nasty if you know what I mean. Then after I was able to add my son to buddy pass after the system kept rejecting he then tells me I have to sign in after I had already done so. Then threatened to call the police on me and I asked him for what reason and his name so that I could complain to management. He then later sent me an email saying that I requested for my membership to be canceled.

The 24 Hour Fitness at 12553 Westheimer and Dairy Ashford routinely fails to open on time. They are supposed to open at 5:00AM on Saturdays but for 3 Saturdays in a row they did not open until much later.

Today my son and I went to the gym in Mountain View, CA and was accosted by a group of teenagers who got in my face, a man of 70 years threatening me because he did like the fact I looked in direction, even though I wasn't looking directly at him nor did I say anything to him. Complained to manager but don't expect anything to be done, especially since they need members to get them over their bankruptcy. I will not put up with it and will more than like find another gym to join. Guess it is par for California.