24 Hour Fitness Reviews

The manager from 1850 Ocean Avenue SF this morning spoke Spanish to me just to make me feel that I’m not good enough to deserve his time to try the installation because he thought I can’t pay for the membership. I told him With that attitude I can go to other Fitness and he said you can do whatever you want. I can’t believe you still hired this kind of people!!!!

I would like to say that 24 Hour Fitness has some of the best staff I've ever worked with. Josh at the front desk is amazing and always has a kind word to say to all who sign in. The staff who run the classes are great people as well!

The 24 Hour Fitness in Castle Hills, Texas has gotten steadily worse over the years. The pool and hot tub are typically filthy as are the locker rooms. There have been numerous incidents where the pool was closed because someone defecated in the pool. It’s disgusting. The management has no regard for customers especially those who’ve been there a long time. They are of no help whatsoever when you have a problem. When I wanted to contact corporate to complain they gave me a non working number and refused to be of any help. I had a lifetime membership but won’t be going back to such dreadful unsanitary conditions.

I want to take the time out to think Ms. Monica for all she does here at the 24 Hour Fitness location in Mansfield Tx. I see her working hard, cleaning, restocking and always doing it with a smile. She is an awesome person. Thank You Monica for taking good care of the members.

24 Hour Fitness seems to keep any information regarding Regional or Executive managers secret, as there is no one to discuss this with. I have many pictures I can share. There is such a cloak of secrecy that no concerns may be addressed by an authority with more decision-making and problem-solving skills and the ability to enact change! I am a member of Silver Sneakers

I just had the worst experience with a customer service representative named Rakisha at 24 Hour Fitness. I was a member for over 30 years, need I say more. I was hoping for a little flexibility but got nothing.

Really useful gym. They have good hours of availability (no not every location is 24 hours). The equipment is good, usually relatively new and maintained but not cutting edge. The best thing is they have a lot of locations so really great if you travel a lot. Price is fantastic if you are grandfathered in to some of their old deals but for new people a little on the high side. For me one of the things I liked best is they have a pretty mature clientele so pretty controlled environment.

Dairy Ashford Club in Houston always dirty. I cannot use the the restroom because dirty and smell real bad. You cannot breathe in there. Out of supplies 80 percent of the time and why you call it 24 hours if only open 4 days 24 hours and 3 days until 10 pm. I think that's cheating. I complain several time to the manager Mr. **. Never did anything.

Filthy dirtiest gym I’ve ever been in. Staff doesn’t even acknowledge your presence. A couple do. Staff stands around talking while gym is filthy, garbage cans overflowing. They need a manager that has an idea how to manage people.

The Kew Gardens location has gone downhill. There hasn't been air conditioning in ages, which is sick. Who skimps out on AC at a gym, especially during a heatwave? The equipment breaks, as well. Additionally, the check-in scanners don't work properly, and it's nearly impossible to hold our phones in just the right position for them to function. What's worse is that the staff yells at the members for not being able to scan our phones, like it's our fault. Basically, we're paying an ample amount of money per month to pass out from heat and get gaslit.

I like the gym and equipment. Cleanliness is minimal. They vacuum the walkways but the machines are never deep cleaned. Worst of all is the air conditioning is kept at 75 in the blazing heat and humidity and the company does not respond to consumers at all.

Exceptional front desk service. Beth!!!! Super kind, helpful, greets you w a big beautiful smile every time without hesitation. Beth has the unique quality of giving members her full attention showing she really wants you to have a great workout. Thank you Beth. Your positive energy and professionalism is top notch.

It's unbearable to work out in the Body Pump class, which is a closed room, with neither fresh air flow nor air conditioning. Management has done nothing, no updates, no timeline, and clearly no urgency. It's a health risk and completely disrespectful to paying members.

Unfortunate Marketing Strategy. I work out at the Irvine “24 Hr Fitness” facility. The facility is very popular and commonly crowded, but at certain times manageable. I recently was approached by a young associate, who offered a program of coaching, which I had been considering, to expand my workouts. This “Coach” pressed me to sign a 3-month agreement, which would continue if not cancelled. I agreed to the 3 months, because he was very accommodating about scheduling and outlined his skills in the areas that I need improvement.

Hello, I'd like to provide feedback regarding my recent renewal process. I have been a member for several years. I've paid my membership dues for the entire year upfront. In early May I started to receive several calls regarding new lower rate for the exact membership I previously held. After speaking with an associate at this location, and since I was up for renewal, I thought WOW same membership for lower price can't beat that! Well, that couldn't be further from the truth. I paid the $233.69 upfront digitally signed all the paperwork without being advised there would be an annual fee of $64.94, It was my mishap of not reading the agreement in its entirety. However, I was advised the new membership would be the exact same as the previous membership just at a lower rate.

I have been a member at the Castle Hills 24 Hour Fitness gym and am very disappointed with the gym. Equipment is out of service 6-12 (or more) months. Equipment is out of date. Management doesn’t seem to care if you stay or go to a different gym.

I joined 24 Hour Fitness in May 2025, and I regret ever signing up. I was never able to use the pool, sauna, or jacuzzi after 9:30 p.m. because they were always overcrowded—especially with men who dominated the space and made it uncomfortable for others. They would sit around the pool area, behaving inappropriately and making rude comments about women, including remarks about their bodies. I reported the issue to the front desk, but instead of addressing my concerns, they dismissed me and mockingly called me a "Karen." On top of that, the facility was consistently dirty. After just a month, I decided to cancel my membership and switch to LA Fitness, which has been a much better experience.

I had been a member since 1996. I had an All-Club membership since that time. I had recurring monthly payments of $27.00 a month since I joined with no issues all these past years. At the end of last year (2024) I received emails from 24 Hr Fitness stating that my membership fees were being rejected by my bank (BofA...another business with its own issues). The fees were attached to my debit card. There was no reason that I knew of for this problem. I went to my local 24 Hr location to inquire what to do since I was late on payments and had no idea why the bank had been refusing the debits. I was allowed to re-apply for a new membership for $1.00 and according to the employee, everything was back on track. I was pleasantly surprised that everything was so easy. That was 3 months ago.

When I joined 24 Hour Fitness I took up with a personal trainer for one month, after the month I filled out a cancellation application on May 2, 2025 and they took out $190 on May 5, 2025 and have not refunded my money and I don't think they intend on it. The company will not pickup the phone and the manager claims a meeting every time I try speaking with him.

They remodel junkie gyms to Supersport and FRAUDULENTLY STOP membership by not allowing decades membership to workout at the remodeled facility so called Supersport .. They asking more money for upgrade. Any lawyer out there need to assist members with class action lawsuit vs 24 Hour Fitness for BREACH OF CONTRACT AGREEMENT and FRAUD.

This is one of the most filthiest fitness club I have ever been in! Men’s locker room first thing in the morning when they open at 5:00 am is the worst I have ever seen, nothing cleaned. Floors so dirty you don’t want to stand on, toilets so disgusting you don’t even want to see or even get close to them! In other words word you can not use them. Why is this? Do they not have enough money to clean this club? Personally I would pay more to keep club clean, maintain the entire club including locker rooms and bathrooms! This is disguising! Daniel **

Cheated out of a $1000! They continued billing my wife's card for nine months after she completed her sessions. They refuse to reimburse for the billing error due to the "contract." She never signed a "contract." This is outright theft and fraud! And is inexcusable. They should be held accountable.

I've been a member for many yrs. and the facilities have gotten VERY dirty. Dust, hair, gum, trash ALL over the floors in the workout area, as well as the locker rooms. It's so filthy I'm afraid to lay my gym bag on the floor! The manager just walks around BSing with the people and never taking care of business. The roof had been leaking during rainy season and they waited months later, yet rains came again and it was sooo bad, that rain was dripping on the TVs, overhead lighting, lots of equipment, etc. to where they would just use trash cans and yellow tape to prevent anyone from using the equip. Talk about a safety issue where anyone could have been electrocuted or slipped and broke their bones! They did have roofers come (Finally) and do some stuff on the roof, but I guess we'll just wait for the rains again...

I purchased a membership to ALL 24-hour gym locations back in 2019. They changed a lot of their gyms to be classified as " supersport," and now I am not able to get into a lot of their gyms I used to go to all the time. I asked a bunch of people that work at their front check-in areas and the only thing they say is I have to CANCEL my current membership (which I paid a high fee up front to get my lifetime membership to ALL gyms) and start a new membership and just take that loss... there is no expanding or adding on to a current membership.

I use the Jefferson Valley Mall location and I want to say that I was really impressed with Edward S. ** who was tending the pool and spa area. He was testing the water in the hot tub and asked me to wait a few minutes to use it till the chemicals settled. He alerted me when it was okay and I noticed that he walked the circumference of the pool carefully checking all the equipment in the room and keeping a watchful eye on all members to make sure we were safe and comfortable. He was diligent, courteous and respectful. He's a credit to your organization.

24 Hour Fitness is not accredited by the BBB and has a 1.13/5 stars with 122 reviews-- and it's obvious why when you have to deal with their dismal (non-existent) management and customer service practices. They automatically charged my credit card for a renewal when I was not using the facility nor agreed to such a charge. They refused to refund it, even though I went in-person and called within a day of the charge posting to my credit card. A family member paid for a membership and "gifted" it to me initially, I DID NOT SIGN ANY FORMS AGREEING TO AUTO RENEWAL. I never received notification of auto-renewal.

Membership was supposed to stay the same for life, now they are changing. Several equipments are not working properly or broken for several months. Very disappointing since I’m a member for over 20 years

24 Hour Fitness lied to me about my membership, so I am very unhappy with them. They promised me a lifetime membership - and then went back on it, almost 20 years later. I do not trust them. They should not sell 'lifetime' memberships, if they are lying about it.

Half the equipment is broken and if they fix it, it is very slow process. The TV's have no sound or link so that you may listen while exercising. Equipment old and dirty. Management is a joke. Overbilling is rampant and they will do everything they can to over-charge you when you cancel. Cancellation process takes an hour on the phone and they are very rude. If you sign a contract read it carefully and keep it forever...They will claim you chose bi-weekly billing rather than monthly billing so they can overcharge you.

On January 9th My credit card was double charged by their salesperson. As I was speaking to him on the phone and looking at my credit card account online as I was speaking to him. I told him he just double charged me. He argued with me that I was not double charged. He told me he was going on vacation and that I needed to talk to the manager. WTH? Why couldn't he take care of his mistake? I contacted Citibank to dispute the charge only to find that 24 Hour Fitness cancelled my membership despite the fact that I was only credited for the duplicate charge.