24 Hour Fitness Reviews

I was a member for a long time and the gym was a mess. The jacuzzi sauna area was nasty, the bathrooms were filthy and there was way too much broken equipment that was never fixed. Then I went in to get the free membership offered through the Silver Sneakers program, they signed me up and STILL took my money, now I'm having to fight that. They don't answer the phone, the automated system for Corporate just hangs up, no person available at all. It's a mess.

I have been a member for 33 years and this is the worst condition I have ever seen the gym. Half of the equipment is broken. Has been for months. There is only enough equipment for half of the people that show up for group exercise classes. Management refuses to buy any more, which leads to people hoarding weights. The floor and mirrors and bathrooms are filthy.

Destiny is great! She deserves a raise. I’m only writing on behalf of Destiny. Don’t know about anyone else here. They all gave me the stink eye except her. God bless her. Only con is this place is a little warm for my liking.

Brian is an excellent trainer. He really listens to you and designs your workouts with your needs and goals in mind. He is knowledgeable and friendly, and you with proper form for growth and management.

Been a member for a long time. New ownership now. Went in today, three disinfectant bottles & no towels. Paper towel available. Must have been half a dozen by the treadmills complaining about the disinfectant and towels taken away, Disgusting to say the least. Just what I want to do is get on a piece of equipment AFTER someone sweating all over with little or no way to clean. Going on the cheap.

C.O.

For years I had a 24 Hour Fitness all-club lifetime membership that was cancelled by a club in Littleton, CO (Kipling) that I had not visited in many years. On 10/19/2025, when I was notified of the pending cancellation, I tried to call and use the “Contact Us” website messaging system to reach the Kipling club to stop them from cancelling my membership. I never received a response. I called the club I have been using for the past several years in Castle Rock, CO and they initially told me they would transfer my membership to them. Then, when I tried to use the Castle Rock Club they told me they would not transfer my membership.

The Lynnwood WA location has a constant foul smell of urine odor throughout the men's locker room. No one ever cleans and the showers have mold and broken tiles throughout. Cleaning staff is never around.

I joined your gym in November 2024; I attended 1-2 times. It was nearly impossible to find parking. It usually took as long to find parking as it took to work out. So, I called the guy who sold me my membership and expressed my unhappiness and asked for a refund. Which he declined, I express my displeasure and told him I would not be back. I just saw on my credit card statement 11-01-25 a renewal fee of $275.88 and an additional charge of $16.00 for which I don't know. I am requesting a refund and cancellation of membership. But when I called about this matter @9 am, the sales Mgr. said he would call me back. He never did.

The manager from 1850 Ocean Avenue SF this morning spoke Spanish to me just to make me feel that I’m not good enough to deserve his time to try the installation because he thought I can’t pay for the membership. I told him With that attitude I can go to other Fitness and he said you can do whatever you want. I can’t believe you still hired this kind of people!!!!

I would like to say that 24 Hour Fitness has some of the best staff I've ever worked with. Josh at the front desk is amazing and always has a kind word to say to all who sign in. The staff who run the classes are great people as well!

The 24 Hour Fitness in Castle Hills, Texas has gotten steadily worse over the years. The pool and hot tub are typically filthy as are the locker rooms. There have been numerous incidents where the pool was closed because someone defecated in the pool. It’s disgusting. The management has no regard for customers especially those who’ve been there a long time. They are of no help whatsoever when you have a problem. When I wanted to contact corporate to complain they gave me a non working number and refused to be of any help. I had a lifetime membership but won’t be going back to such dreadful unsanitary conditions.

I want to take the time out to think Ms. Monica for all she does here at the 24 Hour Fitness location in Mansfield Tx. I see her working hard, cleaning, restocking and always doing it with a smile. She is an awesome person. Thank You Monica for taking good care of the members.

24 Hour Fitness seems to keep any information regarding Regional or Executive managers secret, as there is no one to discuss this with. I have many pictures I can share. There is such a cloak of secrecy that no concerns may be addressed by an authority with more decision-making and problem-solving skills and the ability to enact change! I am a member of Silver Sneakers

I just had the worst experience with a customer service representative named Rakisha at 24 Hour Fitness. I was a member for over 30 years, need I say more. I was hoping for a little flexibility but got nothing.

Really useful gym. They have good hours of availability (no not every location is 24 hours). The equipment is good, usually relatively new and maintained but not cutting edge. The best thing is they have a lot of locations so really great if you travel a lot. Price is fantastic if you are grandfathered in to some of their old deals but for new people a little on the high side. For me one of the things I liked best is they have a pretty mature clientele so pretty controlled environment.

Dairy Ashford Club in Houston always dirty. I cannot use the the restroom because dirty and smell real bad. You cannot breathe in there. Out of supplies 80 percent of the time and why you call it 24 hours if only open 4 days 24 hours and 3 days until 10 pm. I think that's cheating. I complain several time to the manager Mr. **. Never did anything.

Filthy dirtiest gym I’ve ever been in. Staff doesn’t even acknowledge your presence. A couple do. Staff stands around talking while gym is filthy, garbage cans overflowing. They need a manager that has an idea how to manage people.

The Kew Gardens location has gone downhill. There hasn't been air conditioning in ages, which is sick. Who skimps out on AC at a gym, especially during a heatwave? The equipment breaks, as well. Additionally, the check-in scanners don't work properly, and it's nearly impossible to hold our phones in just the right position for them to function. What's worse is that the staff yells at the members for not being able to scan our phones, like it's our fault. Basically, we're paying an ample amount of money per month to pass out from heat and get gaslit.

I like the gym and equipment. Cleanliness is minimal. They vacuum the walkways but the machines are never deep cleaned. Worst of all is the air conditioning is kept at 75 in the blazing heat and humidity and the company does not respond to consumers at all.

Exceptional front desk service. Beth!!!! Super kind, helpful, greets you w a big beautiful smile every time without hesitation. Beth has the unique quality of giving members her full attention showing she really wants you to have a great workout. Thank you Beth. Your positive energy and professionalism is top notch.

It's unbearable to work out in the Body Pump class, which is a closed room, with neither fresh air flow nor air conditioning. Management has done nothing, no updates, no timeline, and clearly no urgency. It's a health risk and completely disrespectful to paying members.

Unfortunate Marketing Strategy. I work out at the Irvine “24 Hr Fitness” facility. The facility is very popular and commonly crowded, but at certain times manageable. I recently was approached by a young associate, who offered a program of coaching, which I had been considering, to expand my workouts. This “Coach” pressed me to sign a 3-month agreement, which would continue if not cancelled. I agreed to the 3 months, because he was very accommodating about scheduling and outlined his skills in the areas that I need improvement.

Hello, I'd like to provide feedback regarding my recent renewal process. I have been a member for several years. I've paid my membership dues for the entire year upfront. In early May I started to receive several calls regarding new lower rate for the exact membership I previously held. After speaking with an associate at this location, and since I was up for renewal, I thought WOW same membership for lower price can't beat that! Well, that couldn't be further from the truth. I paid the $233.69 upfront digitally signed all the paperwork without being advised there would be an annual fee of $64.94, It was my mishap of not reading the agreement in its entirety. However, I was advised the new membership would be the exact same as the previous membership just at a lower rate.

I have been a member at the Castle Hills 24 Hour Fitness gym and am very disappointed with the gym. Equipment is out of service 6-12 (or more) months. Equipment is out of date. Management doesn’t seem to care if you stay or go to a different gym.

I joined 24 Hour Fitness in May 2025, and I regret ever signing up. I was never able to use the pool, sauna, or jacuzzi after 9:30 p.m. because they were always overcrowded—especially with men who dominated the space and made it uncomfortable for others. They would sit around the pool area, behaving inappropriately and making rude comments about women, including remarks about their bodies. I reported the issue to the front desk, but instead of addressing my concerns, they dismissed me and mockingly called me a "Karen." On top of that, the facility was consistently dirty. After just a month, I decided to cancel my membership and switch to LA Fitness, which has been a much better experience.

I had been a member since 1996. I had an All-Club membership since that time. I had recurring monthly payments of $27.00 a month since I joined with no issues all these past years. At the end of last year (2024) I received emails from 24 Hr Fitness stating that my membership fees were being rejected by my bank (BofA...another business with its own issues). The fees were attached to my debit card. There was no reason that I knew of for this problem. I went to my local 24 Hr location to inquire what to do since I was late on payments and had no idea why the bank had been refusing the debits. I was allowed to re-apply for a new membership for $1.00 and according to the employee, everything was back on track. I was pleasantly surprised that everything was so easy. That was 3 months ago.

When I joined 24 Hour Fitness I took up with a personal trainer for one month, after the month I filled out a cancellation application on May 2, 2025 and they took out $190 on May 5, 2025 and have not refunded my money and I don't think they intend on it. The company will not pickup the phone and the manager claims a meeting every time I try speaking with him.

They remodel junkie gyms to Supersport and FRAUDULENTLY STOP membership by not allowing decades membership to workout at the remodeled facility so called Supersport .. They asking more money for upgrade. Any lawyer out there need to assist members with class action lawsuit vs 24 Hour Fitness for BREACH OF CONTRACT AGREEMENT and FRAUD.

This is one of the most filthiest fitness club I have ever been in! Men’s locker room first thing in the morning when they open at 5:00 am is the worst I have ever seen, nothing cleaned. Floors so dirty you don’t want to stand on, toilets so disgusting you don’t even want to see or even get close to them! In other words word you can not use them. Why is this? Do they not have enough money to clean this club? Personally I would pay more to keep club clean, maintain the entire club including locker rooms and bathrooms! This is disguising! Daniel **