24 Hour Fitness Reviews

Cheated out of a $1000! They continued billing my wife's card for nine months after she completed her sessions. They refuse to reimburse for the billing error due to the "contract." She never signed a "contract." This is outright theft and fraud! And is inexcusable. They should be held accountable.

I've been a member for many yrs. and the facilities have gotten VERY dirty. Dust, hair, gum, trash ALL over the floors in the workout area, as well as the locker rooms. It's so filthy I'm afraid to lay my gym bag on the floor! The manager just walks around BSing with the people and never taking care of business. The roof had been leaking during rainy season and they waited months later, yet rains came again and it was sooo bad, that rain was dripping on the TVs, overhead lighting, lots of equipment, etc. to where they would just use trash cans and yellow tape to prevent anyone from using the equip. Talk about a safety issue where anyone could have been electrocuted or slipped and broke their bones! They did have roofers come (Finally) and do some stuff on the roof, but I guess we'll just wait for the rains again...

I purchased a membership to ALL 24-hour gym locations back in 2019. They changed a lot of their gyms to be classified as " supersport," and now I am not able to get into a lot of their gyms I used to go to all the time. I asked a bunch of people that work at their front check-in areas and the only thing they say is I have to CANCEL my current membership (which I paid a high fee up front to get my lifetime membership to ALL gyms) and start a new membership and just take that loss... there is no expanding or adding on to a current membership.

I use the Jefferson Valley Mall location and I want to say that I was really impressed with Edward S. ** who was tending the pool and spa area. He was testing the water in the hot tub and asked me to wait a few minutes to use it till the chemicals settled. He alerted me when it was okay and I noticed that he walked the circumference of the pool carefully checking all the equipment in the room and keeping a watchful eye on all members to make sure we were safe and comfortable. He was diligent, courteous and respectful. He's a credit to your organization.

24 Hour Fitness is not accredited by the BBB and has a 1.13/5 stars with 122 reviews-- and it's obvious why when you have to deal with their dismal (non-existent) management and customer service practices. They automatically charged my credit card for a renewal when I was not using the facility nor agreed to such a charge. They refused to refund it, even though I went in-person and called within a day of the charge posting to my credit card. A family member paid for a membership and "gifted" it to me initially, I DID NOT SIGN ANY FORMS AGREEING TO AUTO RENEWAL. I never received notification of auto-renewal.

Membership was supposed to stay the same for life, now they are changing. Several equipments are not working properly or broken for several months. Very disappointing since I’m a member for over 20 years

24 Hour Fitness lied to me about my membership, so I am very unhappy with them. They promised me a lifetime membership - and then went back on it, almost 20 years later. I do not trust them. They should not sell 'lifetime' memberships, if they are lying about it.

Half the equipment is broken and if they fix it, it is very slow process. The TV's have no sound or link so that you may listen while exercising. Equipment old and dirty. Management is a joke. Overbilling is rampant and they will do everything they can to over-charge you when you cancel. Cancellation process takes an hour on the phone and they are very rude. If you sign a contract read it carefully and keep it forever...They will claim you chose bi-weekly billing rather than monthly billing so they can overcharge you.

On January 9th My credit card was double charged by their salesperson. As I was speaking to him on the phone and looking at my credit card account online as I was speaking to him. I told him he just double charged me. He argued with me that I was not double charged. He told me he was going on vacation and that I needed to talk to the manager. WTH? Why couldn't he take care of his mistake? I contacted Citibank to dispute the charge only to find that 24 Hour Fitness cancelled my membership despite the fact that I was only credited for the duplicate charge.

In the process of gym shopping, I did initially give my phone number to 24 Hour Fitness over a month ago. After checking out the facility, I chose a different gym. After receiving daily phone calls from them, I began contacting them to request, and then demand, that they removed my name from their call list. Despite this, they have continued to blow up my phone every single day for weeks now. I just made yet another phone call to speak to the manager, who told me I should just block my number if I know how to do that. That is an unacceptable response, plus, blocking their number does not stop them from accessing my voicemail. When I called them two times ago to tell them to stop calling me, I did let them know that this now felt like harassment because they refused to stop calling. I am now pursuing any Outlet where I can file complaints against this company because this is utterly absurd.

I’m very disappointed with the 24 Hour Fitness Pleasanton location due to their difficult and unclear process for disabling auto-renewal. My 16-year-old son had switched to another gym and tried to cancel his membership, but their website made it nearly impossible to stop the auto-renewal. On the same day I noticed the charge, I called to cancel and request a refund, but they refused. This is unacceptable, especially since California law (Health Studio Services Contract Law, CIV §1812.80-1812.97) requires that customers have at least five business days to cancel a gym contract after signing. 24 Hour Fitness should make their cancellation policies more transparent and comply with the law instead of taking advantage of customers. Be cautious if you’re considering a membership here!

I joined the 24 Hour Fitness in Tualatin, Oregon In January 2025 through OnePass for seniors. My still current membership number is **. Long story short, they and their General Manager, Justin, make canceling a membership nearly impossible, even when following their own written contract terms to the letter. If you go in to sign up for an initial membership they will be all over you get you signed up, but if you want to cancel a membership suddenly none of their “Managers” can be found at all and for extended periods. Their own printed contract clearly states that you can “Visit your local club and speak with a team member for assistance “. Unfortunately, none of their so-called “team members” has read or is even vaguely familiar with their employer’s own contract terms. So their contract instructions are bogus and canceling becomes a real PITA.

They will say everything you want to hear to get your money. Be careful once money in their hands they is no refund or a way to transfer money back to you. The verbalize deal is no longer and the sign contract you did not read just is what how they get you.

Rude guests, no one respect employee rules! Management not helpful. Basketball court always issue with underage non respectful kids, bathrooms no hot water, ALWAYS smell, people inside sauna always wearing clothes and socks and smelling up the place

I contacted them by phone for two reasons: First to freeze my membership and then for an extra charge for a service and I just need an explanation. The person in charge, Agusto, was very rude, not friendly at all, much less tried to help me. He even told me that there are people who speak Spanish and I can go and talk to them, when I have always referred to him in English. Lucky of me I am bilingual! I hope that in the future he will prepare himself and learn to treat the gym members with more respect and to properly resolve concerns.

The 24 Hour Fitness in Vancouver, Washington is flat out dirty. The patrons are not wiping down the equipment after they use it. They are vacuuming the floor but not deep cleaning the equipment. Out of 10 fat-seat bikes, only 6 were available and not broken. Of the 6 that were left, none of the pins to adjust the seat would move. The cup holders on the bikes were filthy with caked on dirt. In the women’s locker room, there is no hot water in the showers. In the pool area, the pool surfaces in the pool felt slimy. The tile work on the apron of the pool is green with algae.

I also got played by them with GOOD DEAL offer LONG TIME AGO and now they are playing games. Not too long ago, It used to be nice, clean, enough and relaxing place, something that it is NOT TODAY. Any Club, Period.

24-Hours Fitness is losing paying customers for a reason. I just noticed that on 12/9/2024, my credit card was charged $29.99 after it was charged $240 on 11/25 for a prepaid annual membership. I was upset as I did not know that there would be an additional annual fee besides the membership fee. I was able to get a hold of someone via phone (outsourced to who knows where, of course), and I was told that the $29.99 was an annual "maintenance" fee. What in the world is that? It's just one of those hidden fees they tag on to pretend to keep their annual prepaid rates low. I prefer NOT to do business with companies who have such shady business operations, trying to deceive their customers. We were a given customer on an annual auto-renew plan. I just cancelled that membership for a full refund. Greed kills! There are other gyms out there who charge $10 per month. They are now getting our business. Shame on 24-Hour Fitness!!

I just completed my first six months going to the Doral Location and I am a satisfied customer. Mario and his team are kind, respectful and helpful. The gym is kept in mint condition and supervision is excellent. I had considered lost the day I left a jacket there, but luckily one of his staff members found it and saved it for me. It’s nice to know that we are in good hands.

A guy Fred decided to give me and my 13 year old who comes with me to gym very hard time entering gym and because I expressed that I didn’t understand what he was targeting us as soon as we walked to the door to my friend whom I was on the phone with he began being nice nasty if you know what I mean. Then after I was able to add my son to buddy pass after the system kept rejecting he then tells me I have to sign in after I had already done so. Then threatened to call the police on me and I asked him for what reason and his name so that I could complain to management. He then later sent me an email saying that I requested for my membership to be canceled.

The 24 Hour Fitness at 12553 Westheimer and Dairy Ashford routinely fails to open on time. They are supposed to open at 5:00AM on Saturdays but for 3 Saturdays in a row they did not open until much later.

Today my son and I went to the gym in Mountain View, CA and was accosted by a group of teenagers who got in my face, a man of 70 years threatening me because he did like the fact I looked in direction, even though I wasn't looking directly at him nor did I say anything to him. Complained to manager but don't expect anything to be done, especially since they need members to get them over their bankruptcy. I will not put up with it and will more than like find another gym to join. Guess it is par for California.

Feedback on 24 Hour Fitness Gyms: First, I would like to express my gratitude for the services has provided over the years. As a U.S. citizen and a member for over 20 years, I have used your 24 Hour Fitness gym facilities in several states, including Phoenix, AZ; San Jose, CA; Michigan; Las Vegas, NV; Ohio; Austin, TX; Tennessee; and Salt Lake City, UT. My overall experience has been positive. However, I have recently encountered several issues, particularly at the 24 Hour Fitness locations in San Jose and Sacramento, CA, as well as Glendale, CA. I am providing this feedback with the hope that your company will continue to improve service quality.

I am one of the many people who was sold a lie. I paid a large upfront fee for both my husband and I to get a “lifetime” agreement. We have fulfilled our side of the contract, dutifully, since originally signing the legally binding agreement. However, 24 Hour Fitness has since adopted shady business tactics and have found a way to maximize their corporate power to finesse their way out of legal agreements.

24 Hour Fitness is a nest of infection and spreading disease! Restrooms and showers are contaminated. I really like to provide pictures, but I think my review has to be the biggest attention for the health department and CDC Organization! I hope in no time they sent inspectors to every single location!

I was in 24 Hour fitness in Northridge; the homeless guy was stood behind service counter. 5 teenagers 24 Hour's staffs stood by him do nothing; restroom so dirty, drinking fountain so dirty; no one clean, shower room someone pee on the floor had no one clean. This facility had lots of low educated people; hm… now homeless had cause influence of these staff worker….if I would you, I will not go to this type 24 Hour Fitness management. I park on the indoor parking, got hit and scratched 3 times, I will let you know if you go you will be next because parking space very small.

I have a fixed rate yearly payment contract with 24-Hour Fitness, which had a very large initiation payment. After being a member for 10-plus years on this contract, they raised my fixed yearly rate by 50%. This is dishonest. They also removed my contract from my online account. It used to be there for me to reference. Since they removed access, I have to request it from the local gym that told me that it could take over a month to receive. Even worse, 24-hour does not have a corporate phone number with an agent anymore. If you call corporate, it is fully automated, and they refer you to the local gym for questions. The local gym tells you that they are a middleman. Unacceptable. Shame on 24-Hour Fitness.

This location in the Colony, Texas should be shut down. It serves no purpose when everything in the wet area is continually ‘not working’. There is never a day when the steam, sauna and jacuzzi all work. This place is a disgrace!!!! Now, over the Labor Day weekend they choose to shut down the wet area for maintenance!!!! REALLY???? On a long weekend?!?!

I would like to take the time to say Thank You to Brook, 24/7 Gym Management. I have been a member now for 2 years and attend 3 Silver Sneakers classes and 3 Aqua Classes. Whenever there is a need like, room temperature, pool maintenance and overall appearance, Brook takes care of it and ensures if there are repairs or maintenance needed, she gets it done. She is always helpful and there to listen and assist in any way she can. She actually listens to member's issues and does her best to accommodate as best she can. I am not an instructor, but I hear things applicable to the instructors and then I see she has addressed their issues in a positive matter. I appreciate her dedication to 24/7 and all the members thereof. Brook definitely has improved 24/7 and has made a tremendous difference from past management. Thank You Brook!!!

Very irritated at the moment, I paused my membership a few months ago when I went out of town and now that I'm back I wanted to reinstate it but they did not cancel it and continue to charge me and then terminated my account even after I already spoke with someone to rectify the account when I realized it wasn't. Canceled, and now I had to. Reinstate, my account and pay extra in order to do so, this is absolutely ludicrous. And the customer service person that I spoke to was not helpful at all and extremely rude. I like the gym, but this is extremely unacceptable.

This gym has very good instructors and it is large, but the locker room, showers, and pool are constantly dirty. It seems like they don’t have enough cleaning staff. This evening there was a shirtless man sitting in the women’s locker room and management said they couldn’t make him leave since he “identified as a woman.” And this gym has a children’s Safesplash swim school in the pool.

I am now 78+ years old. I purchased my lifetime membership back in 1997.. My annual dues was promised to be $54 for the rest of my life. And as a 78 years old senior there are not a lot of years left in my lifetime agreement! Last month they raised my rate to $144 breaking the agreement. I filed a complaint with the BBB. -24 Hour Fitness replied back stating I did not sign an affidavit back in 2017 stating I was promised my rate would never go up. They said they sent out a noticed to all members.. In the reply they sent to BBB they said they took every reasonable effort to contact members and there was a deadline date that members had to respond back to sign. Members who did not sign the affidavit were subject to a rate increase. I don't ever remember receiving the notice. If I had I would have sent it back. I don't believe they took every reasonable effort to contact members. I am saying one notice sent out by USPS mail is not every reasonable effort.

Nice location, not that clean and classes are frequently canceled. Mgmt does not care. The website is not kept up, many drive quite a distance for cancelled classes. Instructors are great but don’t have enough proper equipment. The hand weights of which there are few are peeling. The instructor had requested many times for additional straps, none were provided so she purchased more from her own personal funds. Great location. Just needs better management.

An large range of equipment and extended hours make for a handy and comprehensive fitness experience. Clean and well-kept facilities, offered a variety of exercise options, such as group classes, weightlifting stations, and cardio equipment. The personnel was competent and available to help with any requirements. The ability to work out whenever they wanted made it easier for members to fit exercise into their hectic schedules.

This gym is amazing!!! At check in Freddy G displayed excellent customer service, advice, and a friendly attitude. Whenever I show up for late night workouts, he helps motivate me. Please give this man a raise.

I bought 4 personal training sessions. Never again. I showed up for the first one and trainer was not there. Nobody had his phone number, they had to scramble to get it. Finally they managed to call and he showed up. Session was good. We scheduled another one. One day before the next session he calls and says: do I know he is out of town and that the gym was supposed to reschedule with someone else. I said nobody let me know and I even got a confirmation that the session was happening. He said he would reach out to them. I reached out myself and scheduled with someone else, of course I missed a few days because nobody was available on a short notice. I asked for 7 pm because I work. I should have checked.... One day before the session I went on the portal and see they scheduled me for 4 pm

Once AGAIN, Hayward Whipple pool is unswimmable. This is a recurring problem, refusing to be addressed. This is only March 2024. Since January, these are some issues: Jan 29-Feb 24 Whipple pool down. Contaminated. Mar 4 Whipple pool contaminated again. Mar 5 Whipple pool reopened. Mar 11 Whipple pool murky. Mar 15-18 Whipple pool closed: PH unbalance. Mar 25 Whipple pool beginning to be murky. Mar 27 Whipple pool murky—unswimmable. NO pool technician to maintenance for 4 months. Only borrowed technicians when there is an issue and complaints. Plus, 4 shower heads in the women's locker room are inaccessible. The Handicap shower has been inaccessible for 14 months! There's a big hole in the plumbing area, with zero attempt to fix. Other shower heads are operating poorly, except only 1 that's decent. Bringing attention to the front desk is worthless and pretentious.

24 Hour Fitness in Orlando Park Square, Orlando, FL is the only gym in the area that is truly open 24 hours seven days a week.... More than that the people who work here care about the business. They are helpful and pleasant and the gym is well stocked and plenty room... I am totally satisfied with what this gym is offering and again the staff are helpful and pleasant.

No hot water. Fixtures broken, drains clogged, feces running all over. Just like people write total ripoff even their name a lie. Most aren’t open 24 hours. I told them to cancel me after 2 days. The scum hit my debit card a month later tonight. Disgusting stinking place. Almost vomitted.

Absolutely infuriating experience with 24 Hour Fitness! Where do I even begin? Let me tell you, signing up for a membership was like entering a labyrinth of incompetence and frustration. First off, they lure you in with promises of easy cancellation within three days without any charges. Great, right? Wrong! You have to jump through hoops just to exercise your basic right to cancel. I promptly sent a certified letter to their PO Box in California, as per their ridiculous terms. One day after signing up, mind you. But did I receive any confirmation? No! Days passed, then a week and a half, and still no acknowledgment of my cancellation. Meanwhile, my membership remained active, sucking money out of my account like a relentless leech.

I had the pleasure of interacting with Michael and Peter at the 24-Hour Fitness La Jolla, and I couldn't be more impressed with their exceptional service and dedication. These two individuals are the backbone of the gym, and their commitment to providing a positive and welcoming environment is truly remarkable. What sets Michael and Peter apart is their exceptional hospitality and customer care. They remember your name, greet you with a friendly smile, and make you feel like part of the gym's family. Their personal touch in customer service is a rare gem in today's world, and it's something I genuinely appreciate.

On 9-6-23 my lock was broken off my locker and my belongings stolen. My shoulder bag with my iPhone, billfold containing IDs, cash, gift cards, etc. had been taken. I was not the only member robbed that day inside the locker room. I went to the front and informed the staff what had happened and asked the manager to check to see if any non-members were allowed access to the club. When I checked back, I was told that no non-members were in the club that day. I filed a police report and later found out that two people were allow access to the club that were not members and had unsupervised access. These two people had come in together.

The location in Homestead is not kept cleaned no matter what time of the day it is. Location is overcrowded and possible passes capacity. They have children unsupervised and high schoolers videotaping others while recording themselves. The bathrooms are beyond disgusting and garbage is always overflowing. They have a leak on the second floor near cardio machines which has been there for months.

This locker theft has been around forever. The sad part is that nowadays, staff might be connected with this activity. I just filed a police report on someone who was threatened in the locker room area by a thief who was caught trying to pry open a lock with his knife. ** male with tattoos. It's always been this situation... Sadly.

I have been a member of 24 Hour Fitness for a couple of years and use multiple facilities mainly Boulder when working in the area. Post Covid there has been a significant decline in the cleanliness of the facility and the general attitude of the front desk employees. Last week around 11:00 am while working out on a stair machine, close to the front desk I witnessed two front desk employees; a young man and woman literally mocking an older gentleman after he checked in. I was appalled. Just last Tue, June 5th while I was in close proximity to the front desk area I overheard the female front desk employee comment to a male employee as a person walked out of the facility after working out -

5/28/2023, A female theft must follow me into the locker room of 24 Hour Concord (359 Sun Valley Mall, Concord, CA 94520), and watched me put my bags (purse, Apple Watch, and others) in the cabinet, I locked the cabinet with a pretty heavy lock, and 20 minutes later when I came back, my cabinet lock was cut, my bag was gone. I reported it to the front desk, and I was told according to their camera, there was no one carrying my bag who walked out of the club, also made a sound conclusion there was nothing to do with 24 Hour fitness club. Such an irresponsible attitude made me more upset than that theft.

The Torrance location at 21501 Hawthorne Blvd, Torrance is a hangout for drug dealers, there was someone vomiting in his car, and I would have called Paramedics, but I couldn't find him. I use the handicap shower in every gym location because of my disabilities and one day someone left BM all on the floor and on top of the shampoo & conditioner dispenser, it was disgusting. The other Torrance location at 2685 Pacific Coast Hwy, Torrance is -20 degrees every day (bring your Arctic gear).

I have been a member for several years and since covid this facility has been declining. The Scarsdale location is not cleaned often, when items are broken they are slow to fix at all. Also now they are cutting back the pool hours when it is used mostly by seniors and the disabled to add more hours in the morning. They claim the pool is underutilized at that time but it is full of seniors and disabled people and they are discriminated against the older people, even though they are a "silver sneakers" gym! Seniors beware!!!

I am very disturbed that this facility has rented out the basketball courts to an outside business in which the individuals have to pay to be members, and are now monopolizing the courts at a prime time from 6-9 Tuesday through Thursday. My son is 17, trying to practice as much as possible, working toward a college scholarship, and now his access to practice has been taken away because of Corp greed. We are members of this gym, which claims to have 24-hour access to the amenities, yet we now have no choice about this decision that was made for us. We have had our access to the courts taken away from us. How is this decision fair to members?

I called 24 Hour Fitness in Summerlin, Las Vegas, NV, at 10 a.m. today and spoke with a sales representative about their Platinum membership. The sales representative quoted me a special rate of $22 per month. I was driving at the time and didn't want to try and provide my credit card info so I asked if I could call back at 3 p.m. to finish the membership. When I called back at 3 p.m. the salesperson had already left for the day. I spoke with her sales manager and he informed me that he couldn't honor the $22 per month price I was quoted five hours earlier because the special had ended.

I purchased a year-long membership in the understanding that my kids could use it with buddy passes. My scheduled changed, they cannot use it without me present. I cannot transfer it because it is “a contract”. They would not reimburse it.

Since Covid shutdown they have continued to charge my account many times, despite me putting holds on my accounts several times. The branch manager promised to reimburse me for any months I was charged that I didn't attend (which was all months since then), and they haven't followed through with this promise and I have not received the rest of those refunds yet. I have spent way too much time with calls and emails unanswered, no way to contact corporate or make complaints, and leave me no choice but to go the legal route now, incurring interest fees and legal costs that I will have to request be reimbursed by 24HF in resolution, but still have to front for now. This is their last chance to resolve this amicably by contacting me immediately.

September 27, 2022 RE: My Skin Was Chemically Burned or Irritated In 24Hour Fitness Jacuzzi. To Whom It May Concern: I visited Denver's 4120 East Alameda location on September 25, 2022. After my workout at about 5pm, I got into the jacuzzi for about 15 minutes. Once I got out my entire body felt like pins were sticking me. The sting is still there today, 9/27/2022, but not as bad. There were too many chemicals in the jacuzzi that caused this irritation. The water was not very hot, so it wasn't due to heat. I was so upset when I looked at my body and noticed that it was fire red all over, that I went to the front desk to express my dissatisfaction, in my trunks.

I got a membership for my son who is a minor for the 24 Fitness center in College Avenue in San Diego. After trying a day I realized the machines are really old and the hygiene is down to zero. Instead of sanitizer they put just water in their bottles. The hot room no one uses a towel to seat people leave a pool of sweat behind and next person just comes and seats in it without even knowing that a minute ago there was a lot of sweat there. No one cleaning. It is overcrowded and you don’t feel the air conditioning at all. Not only that people just get there and put whatever loud music they want disregarding anymore else around and management do not have any control on that.

I have had YMCA membership for several years now and decided to try 24 Hour Fitness since the membership price is lower and the facility is closer to my house. After just one interaction with horrible customer service representative at the front desk, I decided to go back to YMCA and continue paying higher membership fees. You get what you pay for.

This company is not good at retaining members. They have proven to be awful at notifying members for annual renewals. I've been a member for 15 years and yet each year I constantly have to follow up with the billing department. I now clearly see the justification for class action lawsuits against them. The gym manager are not well vetted and lack the training qualifications to work with clients.

24 Hr Fitness, Littleton, CO location. Requested 3-day free trial pass online and received approval by email. Day 2 was rejected access stating the reason was my access was no longer valid. Despite my explanation that I had received a phone call invite to come in and 3 emails showing dates of trial period, was still rejected. Obviously, there will be no membership purchase consideration here and this is a poor attempt to bring in business.

The gym on La Paz in Laguna Niguel is always dirty. The cleaning crew uses dirty water to mop the men's locker room. Trash is left on the floor. Gum is left on the floor. Toilet paper isn't replaced. Attendants leave items in lockers that are left behind - weeks in some cases. Attendants allow members to bring gym bags onto the workout areas; a trip hazard. I have complained to attendants and no improvement. I have written to Corporate and no improvement, no contact and no follow-up. I have a 2-year membership, but will be asking for my money back if things do not change. This gym is filthy dirty and the company does nothing to correct the situation.

My son and I went to see 24 Hour Fitness in Walnut Creek. I have belonged to Top Flight fitness clubs for well over 30 years but am relatively new to the Walnut Creek fitness area. Having been an avid USTA tennis player for 30 years. I have had the pleasure to visit numerous health and tennis clubs throughout Northern California. I was excited to visit 24 Hour Fitness in the hopes of finding a fitness club where my son and I (mostly my son) could work out. He is a high school swimmer and basketball player. I looked on-line and found and introductory complimentary 3 day pass for us to try. Since my son is under 18, I was told I needed to go the the 24 hour gym to sign up for the pass, that's where the problems began.

I have had some issue with the billing statement, so I sent an email to 24H, within an hour, the location general manager has called back and left a void message explaining the issue and how to fix it, after that, I've received confirmation email that the issue has been resolved. Impressive!

BEWARE! THIS ESTABLISHMENT IS HORRIBLE! DO NOT VISIT. In October 2019, prior to the COVID pandemic, I had came in to visit since I was interested in the beautiful gym. I had a friend who worked there, a personal trainer who I was going to give a try. I decided to commit and pay for the monthly membership ($50-60) a month a personal training package that cost ($1200).

I'm a disabled individual, that suffers from several disabilities, which prevents me to use any type of face-covering during long periods of time. Regardless, and out of respect for others, I use a mask at groceries and any other place that I only have to use for a short period of time. Even at the gym, I use a mask when I'm checking in, and when I move from one machine to the other. But, unfortunately, when I'm at the machine working out, I cannot use anything covering my face. And because I could not use a mask, a face shield, or any other face-covering during my workout, I was denied entrance into the 24 Hours Fitness at Los Olivos Marketplace in Irvine by Ryan, the manager.

I had a personal membership with 24 Hour Fitness and then found out that my company was going to sign up for a corporate membership (which is cheaper and doesn't have an annual renewal fee). I was told by the sales person at the branch that my personal membership would be automatically put on hold when the corporate membership kicked in. That never happened and I am out roughly $200 because of it. The only way to deal with this is to submit your problem through a form on their website. I submitted twice with NO response. Now they have closed my branch and filed for bankruptcy. It's like they are trying to hide any type of record by using a form that doesn't send a copy of the message to the submitter. Never going back to this company, please beware of shady practices.

We are in the middle of a pandemic, people losing jobs or getting salaries reduced, OF COURSE I will not go to the gym facility any time soon, but they continue to charge my card monthly. Horrible service and management.

Here's my story with 24 Hour Fitness (this happened 2016-2017): put in a request to cancel my membership. Representative acknowledges receipt of request. Months go by, I'm still being charged. I call to request a review of the situation: they admit they see that I put in the request, but didn't honor it. Tell me they aren't going to refund me because of some extremely outlier reason (method of cancellation was via phone call; they are hanging on to this fact like it's unacceptable to do it this way; claim I had to do it in person). They can clearly see I did not use the gym for an entire year (they have a daily sign in sheet). I'm out $400+ thanks to this incompetent company.

I went to body pump class and didn't know to ask for a pass. They didn't mention it downstairs or when I went into the class. After making 8 trips to set up my equipment, more people came in. The instructor says, "If you don't have a pass, you have to leave." If she would have said earlier, I could have gotten a pass, since I was there before several other people. I thought that when I signed up for the class, that gave me a spot. Why bother signing in? Also, if you have too many people, why don't you have more classes? I used to take body pump classes 3 days a week during the day. Now I have one option during the week. You really want people to stay with you?

Been a member for over 20 years and expect better from a company that has been charging me monthly and taking out a membership fee every year. As soon as the pandemic hit they charged my credit card then on 4/5/2020 they charged my credit card. Then again on 7/5/2020, they charged some weird amount that maybe I would not catch. I have tried unsuccessfully to get a hold of them via phone or email or thru their website. They do not answer. So I see this as theft of services.

Club is kept in good shape. Most workstations are working. The wet areas when they are open are clean. Josh the manager tries hard to make things work and provide good service. However, the management cannot do too much about loud telephone conversations or the dirty locker rooms. Some people are just nasty in their habits. Since the other clubs are closed, there is a different set of employees

Due to the ongoing issues with Covid19 and my gym being closed and then open but having to make 1 hour appts. to go. What is this? Shapemakers? I decided to just cancel my membership. I live too far away to only go there for an hour at a time. That is not what I signed up for. I paid a year in advance, so I thought I'd either get a refund for the remaining amount of time or my acct would just stay active until the original contract was up but then would stop. Nope. No refund. They just cut off my membership. So I pay $400, and basically get less than half what I paid for. Um if I knew that was the case I would have just left my membership open. I mean, I Iose all the money anyway.

They keep on charging me and my wife after they closed their doors due to COVID-19. They do not answer the phones, or emails. Hi, I just got charged today. I do not understand why I am being charged when the GYM is closed and has been closed for weeks now. Please refund latest charge ASAP.

Instructors and personnel are the key in my gym. The classes that they offer are spaced throughout the day. There is always personnel available to welcome you in the gym and help you with any questions.

This is is regarding the 24 Hour Fitness location in Pearland, Texas. I called and cancelled my MONTHLY membership in early March and they still charged my credit card. I cancelled again via their website on March 15 and they confirmed that my membership was cancelled and they charged a full months membership to my credit card FOR A SECOND TIME on April 15. I do not have a contract, only monthly membership with option to cancel at any time. The problem is they will keep charging you until you die, they will not let you cancel. All their offices are closed and their money train is still coming in. I will NEVER USE THEM AGAIN. PEOPLE ARE LAID OFF AND THEY ARE STEALING! YOU OWE ME $ 90 NOW 24 HOUR FITNESS.

The best part is their pool. I also like the recumbent bikes. They have spin classes, senior classes and so much more. The people who work there are very professional. I like the steam room, the dry sauna and whirlpool.

Great economical choice for a full service gym. My location is personally not kept up with great, but it has all I need for a really good price. Classes are minimal here but I've seen other locations have great classes and schedule.

I mainly go to the Meyerland location in Houston. Most of the front desk staff are friendly, but I have been going here for YEARS (over a decade) and they cannot seem to empty the trash cans! They are usually overflowing and I almost always have to ask them to empty the trash and refill paper towel dispensers, which is very annoying. Over the years, several of their cardio equipment almost always malfunctions (treadmill, elliptical, and stair-step machines). The machines themselves are pretty clean.

My experience with my home gym here is not a good one. Most cardio machines are broken with signs on them for years stating that they are non-operational. While the staff is friendly the company needs to make the investment and do annual maintenance.

This place closes their doors in mid March due to COVID-19. And still keep charging membership and there is no way to contact them. It's terrible business practice when you are closed keep charging customers. "Members will receive additional days of access equal to the number of days paid for while the clubs were closed in your area. That extension will apply at the end of the membership." This info from their website. I don't need to apply anything to end of the membership when you are not operating now. No more business with this company.

Before the pandemic began, my partner and I have been saving up for our home gym, buying pieces little by little, doing so to save money on our expensive 24 membership. We are finally finished and want to cancel our account, but the timing of everything means we have to continue paying the $80 membership... because they closed their call centers. This is honestly infuriating. What kind of business just ignores reality and shuts their phones off, yet continues to take your money? It really feels like they're stealing our money, and in these tougher times with people losing their jobs and not working, they just decide to ignore it and close their call centers and services?

I work at a family owned gym and I’ve lost my job as a personal trainer. I used 24 Hour Fitness as a place that I could work out and not know anyone. Since I can no longer afford 24 hour fitness I was hoping to freeze my account until the gym opened and I was able to return to work. There is no way to contact anybody at 24 hour fitness - their voicemail says that it will be a couple of weeks after they re-open their doors before they can respond to emails. I called my bank, put a stop payment on 24 hour fitness for the next 12 months. I am appalled at how a nationwide company is treating its members. There is zero ways of communicating with this company. They said they canceled their call centers due to COVID-19 - what’s wrong with people responding to emails from home that is on their staff? I will never use this gym again nor will they get another penny from me.

This place closes their doors in mid March due to COVID-19. During this closure, the terrible facility I had a membership to charged me the monthly fee. This is ridiculous; taking my money, which is sparse right now, to 'attend' a facility that is not even open is criminal. Because of the negligence of this company I recommend to NEVER get a membership here. Go to Anytime, LA, or literally anywhere.

Plain and simple we are in a global health crisis with COVID-19 while Americans are dealing with layoffs and fighting to stay healthy - 24 Hour Fitness is still charging their customers FULL price each month ($56!) as their GYM IS SHUT DOWN due to COVID. My phone calls, emails, and Tweets - NO ANSWER! This means customers like myself cannot cancel/freeze an account or even speak to someone. This is unacceptable and I will continue to reach out to 24 hr fitness and also get in touch with others who feel the same as me until something gets done.

24 hours Fitness auto payment still going on even though the clubs are closed for an unknown amount of time. No one is answering their phones to cancel the membership and you don't have an option to cancel online. You can't even email them. I think this is fraudulent and unethical, don't you think? Banks are hardly answering their phones either (I was on hold for 2 hrs.) to be able to dispute fraudulent charges!!!! This is my experience so far. This is starting to become quite scary. I never liked this auto payment system anyway. PLEASE SHARE. WE HAVE TO FIX THIS!!!!

How is it that no one can help me with freezing my account due to covid19 for my personal training session that I haven't even started! I reached out via phone to my local gym (Valley Stream NY) and emailed the corporate office March 16th twice! And no one got back to me. But you can charge my card almost 700 dollars! I'm new to 24hr and even paid for my first year upfront. I paid for 12 pt session already and signed up for 24 towards the end of my 12 pack. A couple of days later you closed.

I have a year contract sadly. Given the circumstances I believe they should give me an option to cancel due to loss of employment with the Covid-19 Pandemic. At the very least not charge my credit card during the shutdown. Them extending my membership does not help if they are charging my card when not employed. They will be given money from the stimulus and all their employees are laid off. Will they keep that money also? I’m guessing yes, do to the fact they all already cheating people out of money even after cancellations. Not answering phones is terrible. Customer service calls could still be answered at home if they gave a crap at all. They Don’t!!! I will never come here again after membership cancels.

They're still charging all of us for membership fees! There's no facility for us to use! They're not a charity. They're not the YMCA. I called in mid March to make sure this wouldn't happen. I was assured that it wouldn't. I guess lying is a part of their sales strategy?? And this whole 24GO LIVE nonsense - I YouTube "Yoga with Adrienne" -- I'm not using their wack virtual stuff THAT'S FREE ANYWAYS, too. Watch them say that it was a part of the membership!! I'm never, ever renewing. Plus the facility has been deteriorating as it is. The showers are disgusting, all the time. They run out of soap, cleaner/wipes for the machines. Essentially, I'm a swimmer and it's really hard to find an indoor lap pool where I live. I would rather not, at this point. They're totally unclean, unsanitary, sketchy, and steal from people during a pandemic.

I thought that since COVID-19 pandemic hit 24 Hour Fitness would freeze our monthly dues or at least give customers an option. They said in a recent email that our memberships would be extended. I thought that meant for our current month, as we are not able to use the gym during this prepaid cycle. I am shocked that I was charged for the next month as the only service they are currently providing is the ability to use their APP to work out from home. I feel robbed to not have an option of either using the APP, or an option to stop getting charged for future membership (in addition to the previous 2 weeks). I am not happy that they closed their call centers and suspended the ability to cancel membership during this pandemic. It is not the proper way to conduct ethical business.

Unfortunately we are experiencing a global pandemic. The handling of memberships and charging during this time has been very poor. They are still charging accounts all while they are closed. During all of this the company has closed all communication to its customers and totally left us in the dark. This is not how business should be help.

I sent a cancelation March 15 well before the shutdown. They closed their hotline, and decided to keep charging our CCs while they are closed, but giving us free months in the future. Last I checked this wasn’t China. They will lose me in the future too, changing my CC, I hope they go bankrupt.

I went into the club IN PERSON to cancel after calling them originally. I went in well before the COVID-19 shutdown and WELL BEFORE the next billing date. They assured me it was taken care of and I would receive a confirmation email and would no longer be charged. Never received the email, saw the charge on my credit card, and found out that even though I PHYSICALLY WENT IN TO CANCEL MY MEMBERSHIP -- THEY LIED AND NEVER CANCELLED IT AND ARE STILL CHARGING ME MONEY. And now that COVID shutdowns have hit-- they have made themselves COMPLETELY UNAVAILABLE. I had heard bad things about them but gave them the benefit of the doubt. Please don't let yourself get scammed by this terrible company, and take your business elsewhere.

24 Fitness is closed but they still charge membership fees and have changed their website to make it impossible to cancel memberships. I will have to cancel my credit card so I won’t keep getting charged for a service that’s not available. John G.

Absolute nightmare, this company is in the top 5 of the worst slime balls I have had to deal with. First of all they doubled my rate from 100 to almost 200 a year, when we we told rates would never increase. I still have my contract and only wish I had the sales guy put in writing. Bunch of sleazeballs, how does it take 4 hours to make a payment and still not being able to get a receipt????

I went in the Mountain View Super Sport and have been a member since 1997. I have always paid 29.99 or less, upon my workout the employee or trainer was glaring at me!!!! for reasons unknown!!!! I never did anything wrong. Why is he glaring at me? I had not seen Richard for about 2 months. He was the oldest trainer there. He is about 56 years old. I am 59 years old and will be 60 in August. I was upset and complained to the corporate office and they told me the district manager would get back to me. Days passed and no call. So I cancelled my membership today. I will save my 30 dollars for rising gas prices or food. Not going to be treated this way because I'm older! The club really sucks now. Bodybuilders giving you dirty looks like your a new fish on the prison yard when you cross their path, on the way to the bathroom.

Once again 24 has raised my annual fee even though I signed up for the lifetime rate of $99 back in 07. They raised it once before and then changed it back after getting sued. Not sure what has changed but I just received a bill of $144. They should uphold their promise. I was told lifetime and now it seems to be untrue.

I got my Lifetime membership at 2003 and was paying $20 a year. Every year I would get email notification that my account is due, this year I didn't get any notifications nor a letter. So they terminated my account. In 2017 I received Classic lawsuit that 24 hrs was trying to drop all lifetime membership users, lucky they didn't, but they didn't remind me payment was due and they got me out this way.

I have had numerous poor experiences with 24 Hour Fitness locations in San Diego, including dried blood on the gym floor, a bloody Tampon left in the woman's showers, lack of heating and ac control (icy yoga) and out of order equipment. I've called all of this to the staff's attention, gotten rude attitude, and no improvement in cleanliness. Most recently, after a man called a woman ** in one of the yoga classes, I reported it to the club staff. I called customer service 8 times over 3 months and wrote headquarters to document this. Customer service couldn't do anything (their words), the club GM was rude and insulting, and headquarters and the district manager never got back to me. Don't work out here if your a female or know one.

I call 24 Hour Fitness to cancel my membership after 20 years. They were very rude and hung up in my face. After being told they would cancel my membership. I will never recommend anyone to use this gym.

I have told them for over a month about the bikes been broken, and never been fixed. Yesterday 1/11/2020 was over than 50% of the bikes down, and today 1/12 202 I lost my class because NO GOOD BIKES left, more than 50% was down. So upset, to go back without taking my class. This is in PARAMUS NJ. Gabriela

As far as gyms go 24-Hour Fitness is For the Working Class People like myself. I do not expect too much out of a gym. For the price they charge you get a good deal. Gyms are expensive to operate especially if they have Aquatics and Spa. The issue that I have is that a lot of people do not understand the operation of the spa part of the gym. Somewhere in muscle and fitness or Shape magazine they must have made an article that after you get done working out upstairs you go stand in the sauna with all your clothes and your dirty tennis shoes on. This is been going on for the past couple of years or maybe less.

In 2007 I joined 24 Hour Fitness, with an agreement to have access to all gyms, including super sports. I paid $750 for the first 3 years, and after that my fee would be $29 a year for the rest of my life. This was on the contract I signed back then at the la mirada location. Then in 2015 they raised my fee to $79, which they told me would never happen. I called customer service to remedy, they said according to my contract there was a section that said they can raise the yearly amount, then sent me my agreement in an email, which had been changed to favor their response. The emailed agreement did not have my signature and was different than what I signed. A lawsuit followed and in 2018, they lost, paid back all members wronged and changed back their fee to promised amount.

Updated on 02/09/2020: I wrote about out-of-order equipment in December, but none has been repaired or replaced since then. There was a "maintenance" day in January (the 24th). In spite of my expectation that it would fix the unusable equipment that simply occupied space, the next day I found the facility with exactly the same broken machines. What a disappointment! My workout is now quite limited at this gym due to limited availability of equipment.

I gave This company a 2 star because up until now I enjoyed the gym, I recently moved to Oregon and needed a gym membership. I choose 24 Hr Fitness because I have friends that also attend. I told the representative that I was only joining for a 3month period until my insurance became active on January 1st 2020. On December 18th I was charged an annual fee of $49.99. I thought this may be a mistake so I Questioned the manager Keith at the Clackamas location. He informed me that there are never refunds for the annual fee. They were aware I was only joining for 3 months until insurance was in place. It is not the money that concerns me on matter, it is the unprofessional business manner that was displayed to me. Be fair. This is not a fair Practice.

I have been a member of 24 Hour Fitness for nearly 20 years. I was attracted 24 Hour Fitness because it was open 24 hours a day. Often I go to the gym late nights/early mornings because I like the quietness of shooting basketball alone or aqua aerobics in the pool. But now that the gym is 20 Hour Fitness I guess I’ll let my membership lapse because of the change of hours. I’m curious to see if they will change the name.

Change in hours. My wife, son, and myself became members after the closure of Bally’s fitness. The main reason why we joined because the club was 24hrs and I usually workout before work between 3-5am. I no longer can enjoy my workouts and need to find new gym. Hopefully the Better Business Bureau can look into these unfair business practices and bring another class action lawsuit against this greedy company!

They change the hours from 24 hours in Lake Forest office to 20 hours. And the gym in Mission Viejo close like at 10P and open at 6AM on the weekend. I moved to Santa Ana and now I need to pay $10 to upgrade?! Can't find anything close to work that is not super or ultra. I would love to get my money back that I paid at Costco and move to another gym that stand for its name.

I understand that 24 Hour Fitness is very sales heavy. The word is aggressive. Last night, my friend came with me to the gym (I am a member, as of this month) to swim some laps. She signed up for the 3 day pass. A man came up to her and asked if she wanted a tour and she told him that I would be able to show her around. I walked away from the computer and I heard him say something like, "I will set you up over here". I turned around and they were gone. I couldn't find her anywhere.

The team very sweet when I enrolled and said I cancel it any time. And freeze the account and no cost with freeze. They didn't say anything on annual membership fee and they took my money and when you call and ask about it, they say to check the email. They don't freeze the account when you call and but they still charge. I have not used it ever and they keep charging me. Very bad and be aware of all the hidden charges and cost that they don't tell you even if you ask. All they say is there is email. Never ever go for this unless you are sure you can make use of it.

My boyfriend wanted to join my membership but we both wanted our dues billed separately. Before adding him I inquired if this was possible of a front desk person at the Tualatin location. I was assured it was and so we went in together and added him to my account. They asked for a card from him, then proceeded to charge my billing to his so he was charged to two accounts. He inquired again about splitting it between two cards and they informed him it could be done by me the next time I came in. The next time I went to the gym I asked for my billing along to be changed to my card. Which, they said they did, but they changed both over to mine so I was charged double. We ended up moving out of the area to be next to any location so he requested to have his frozen for a couple months, was not told of the recurring amount that would still occur.

Been going to 24 Hour Fitness at Foothill Ranch for several years. Have been notified that they have changed the hours to 20 hours where previously was 24 hours. Very upset about this change as I, along with about 30 others go in at 12 am to 4am, which will now be closed. No one at the corporate office can say why it’s been changed. They are now “20 Hour Fitness” and do not have another facility within 5 miles from my home so I, as well as many others have joined Planet Fitness (1/2 mile from 24 Hour Fitness) who seem to care about the members' needs for their health. 24 Hour Fitness doesn’t care about the members' needs, and they also need better machines and cleaning service. Planet Fitness has very clean facility and upgraded machines.

This company is a scam. I have had an extremely hard time getting into contact with someone to cancel my membership and get a refund. I was ridiculed by the head customer service staffer and told that I could not be helped. I finally went into a gym location and received a cancellation and still needed a refund for a service I was fighting. They drag you along and not fully verbalizing all details of the consequences of cancelling or placing a hold on an account. It is a scam and I would highly NOT recommend getting caught in this spider's web.

I've been a member of this gym since it was Family Fitness (25 years). I was on a business trip in Irvine, CA for 3 days and walked in and requested a 3 day pass (across the street from my hotel). The manager wanted me to pay $90. It didn't matter that I've been paying a yearly membership fee ($240 ) for the past 25 years, and somehow allowing me to workout for 3 days was going to somehow bankrupt the company? Note, on their website they offer free 3 day passes to complete strangers, but if you are paying them $1,000s of dollars they will treat you like a second class citizen. Loyalty had no value to this heartless corporation. I recommended finding a gym that values your membership. Just say NO to 24 hour fitness

I paid a Large sum of money in 2003 to become a life time member of the All-Sport level 24Hour Fitness gym. Now they are phasing out Sport gyms for Super-Sport and charging lifetime members the normal Super-Sport rate to "upgrade" which is not an upgrade, it's just paying a normal rate. I pay an absurdly low $20 a year for access to what was once they're highest level gym membership. Now it seems that 24 hour fitness is trying to get rid of members they entered into a contract with by slapping on a new title onto their gyms. 24 hour fitness is just another example of how corporations get away with not upholding their contracts by phasing out services that were agreed upon.

After 20 years of 24 hour service, some of our local clubs in Sacramento have announced that they will close nightly at 12 midnight. There was no request for input from members. I called the corporate customer service,they said to call the local club, as it was a club manager issue. I talked to the local club and they told me to call corporate. Why do you think we joined 24 Hour Fitness? How can 24 Hour Fitness maintain this trade name when a majority of the clubs will not be open 24 hours? Having an indoor gym late at night is safe and convenient. Boo! Is the club in financial challenge or something? The club website continues to show 24 hour service which will soon end.

The fitness center in Ladera Ranch 24 Hour Fitness has poor and unhealthy drinking water supply for members, the bottle refilling faucet is broken for months, and the flow on other faucet is low that some people are touching it with their mouth to drink which is very at risky and infection cross for members, but the hydration machine next to water counter is working perfectly. I am reporting this issue to health department for investigation.

I was a member with 24 Hour Fitness/Bally’s for the last 13 years and recently I opened another family account in August 2019. However, the staff lured me with false information and overcharged me on the credit card. Upon my complaint, staff promised me to refund the over charged fee but I never received my money back. Again, I met with gym manager name Eric and escalated the matter. I have never experienced a rude and extremely unprofessional manager like this guy name Eric in Kew Gardens NY 24 Hours Fitness anywhere in the industry.

I was a member of the club from past two year but every time I signed into the club, the customer service was very rude and unprofessional. On 9/12, I signed in and had a very rough conversation with the assistant general manager. The conversation was very rough that I had to call the cops to mediate. I cancel my membership and now they are refusing to refund the balance. I suggest not to join 24 Hour Fitness. Thanks. Pradeep **

This place runs scams!! I signed up for a month to month contract on a small keypad and no copy was provided to me at the time nor via email. Upon joining I was asked if I wanted an annual contract and I specifically stated to the employee that "I did not want a yearly contract". Today I noticed an additional charge in my bank acct from 24 Hour Fitness. I called customer service and the rep proceeded to tell me that I was charged for my annual fee in addition to my monthly fee. I was NEVER informed of an annual fee when I was toured and presented with the information! Nor was the contract visible on the keypad that I was signing. I explained all of this to the representative, she continued to state that my contract was emailed to me. I searched my email and the only thing that was emailed was a copy of the receipt. She then emailed my 11 page contract during our conversation.

When I signed up I was made promises at a club location but not given a copy of the contract. When I got the contract emailed to me that evening it differed from what I had been told. In less than 24 hours I went to the corporate office to cancel my contract. 24 Hour Fitness personnel, other than the receptionist, refused to talk directly with me, had the receptionist place me in a room and talked with me only by phone. The company representative tried to make me not cancel; but, since it hadn't been over 24 hours she finally agreed. They also refused to remove my fingerprint from their system. In my opinion don't trust the company.

1800 customer service for membership poor, 15 minute wait, then got disconnected and they didn't call me back. 2nd call 30 minute wait and couldn't didn't want to help. You know those customer service people that constantly say "no". It's that moment you realize, you got my money and you are not valued. Many many years of constantly buying memberships, 2-3 year memberships at a time, and one call I make for help and nothing "can't do anything for you". Good- 24 hour gym, all kinds of equipment, hot tub, pool - awesome. Bad- not all that clean, light bulbs always out, bathrooms poorly cleaned in most places and not efficiently thought out.

Hi, I am writing review of 24 Hour Fitness 39300 Paseo Padre Pkwy, Fremont, CA 94538. Please don't join into this club. It's very dirty, restrooms not cleaned very smelly. I have added my friend on April 4th into the club. He came just one day after that he never came to the gym. So we cancelled his account in April but 24 Hour Fitness club guys still deducting my money from my account. I have told them so many times to cancel his account but they said it cancelled but still charging money from my account. It's cheating. They don't know how to cancel the membership. They don't give any proof of cancellation. Please if you want to cancel your membership be careful and ask proof of cancellation. It's worst maintenance and all equipments are old and all machines are old. Please don't join into this club. Not recommended.

If you're looking for a gym to join, this isn't it. This place is dirty. The men's locker room smells like a sewer with drains backing up. The drain covers are also rusted. In some places, the wall tiles don't meet the floor so there are gaps in the wall. Electrical outlets don't work, Some individual lockers look like they haven't been cleaned since the 1960s. This place looks like it's been around since the 1960s; lighting is substandard and it has a dingy look. As for the equipment, it is old and some of it doesn't work smoothly or at all. The workout floor is also dirty and the GM seems more worried about other things than keeping this place up to date or even clean. There are other places in Thousand Oaks that deserve your hard earned money and will work hard to be fit for it, too. 24 hour is UNFIT.

I was extremely excited about joining 24 Hour Fitness, until I found out that they did not value me as a customer, but cared about what money they could get from me. I was manipulated into signing up for personal training sessions I did not even want. I was told that my first month would be waived, that did not happen. After I signed up, which was halfway through my tour of the facility, the general manager did not care to administer showing me the rest of the facility. I had to ask the personal trainer to show me the rest. After some thought I decided to adjust my membership, taking out the personal training, thereby having a refund to reflect the change. I called a couple days after signing up and was told they would get back to me, also I sent an email and they did not respond to either.

I would strongly advise no one join 24 Hour Fitness in Parsippany. The manager is extremely rude, pushy and unprofessional. All he appeared to care about was extorting money from me and trying to push personal training I didn't even want. I can't speak for the other workers, but this organization is run by a bunch of scumbag low life sales people. DO NOT GIVE THEM YOUR TIME OR MONEY!! If could give no stars I would!

After being a member for almost 40 years, I recommended club to many. But now they hide behind "saving environment and green excuse" to discontinue the towel service in super-sport clubs. It's nothing but Absolute GREED and a LIE. There is no way it’s more energy efficient and green to have thousands of people from every gym wash their towels versus one industrial unit per gym doing the towels. WHAT A WASTE OF WATER AND ELECTRICITY.

Called to cancel my membership in Feb 2019. Months later in June discovered they were still deducting my account the monthly membership fee. I call the club was a member of and they said they had no record of it, but would cancel June 8, 2019. Then on June 10, 2019, they deducted $49.99 out of my bank account. I called back again to my local club and they assured me that I'd get a refund within two weeks. Over two weeks later, still no refund. I called them again and they referred me to call the Customer Service number which I did and spent over an hour on the phone with them. They told me I couldn't get a refund on the $49.99, so I've paid for a yearly membership without being able to use it....Worst company ever! Stay far away....

Honestly this is the GYM of AT&T with hidden fees and also even though I did called to cancel the membership the customer service guy did not cancel my account and only froze it. And when I'm out of the country I check my bank account and I have an Annual Fee for which I had no idea. They are all full of crap and of course when you call them they tell you it's NON REFUNDABLE, that means I just donated $49.99 to 24 HOUR FITNESS for not even going to their gym, and honestly they are the worst gym. They don't even provide towels anymore, the bathrooms are always dirty. Never again in my life I will be joining that gym ever again.

Classic bait and switch! They put me under a one year contract and then started to lower their service level. Broken equipment and amenities. They reduced steam room hours and now they removed their towel service. Every half decent gym now offer towel service. Next, bring your shampoo and soap. And this is a so-called freaking "super sport" centre.

Allow me to preface this with a very important statement: I have never left a negative review for a company in my life--I am here now--do with that information what you will. So I have been using 24 for about a year. I made sure to not enter a contract, so I would be able to cancel at any time. What a joke. It does not matter how or what you say to this company, they will make it an absolutely impossibility to cancel your account or prevent a payment. Last month, (May 2019) I called in to ask to cancel the subscription. I wasn't using the services anymore and I was sick of paying $45/month (VASA is $20/mo and waaaay nicer). So the lady on the phone tells me she cannot cancel my services over the phone (sigh). Okay, here is the first mistake; you have clients, WHO ARE GIVING OVER THEIR HARD EARNED CASH TO YOU EVERY MONTH, and you make them have to literally hunt and find a way to stop giving you their money?

I joined the 24 Hour Fitness Super Sport because it had more "perks" than the other clubs. One of those perks was towel service and when I registered I was told by the salesperson that that's one of the reasons I'm paying extra, to get towel service. It was used as a selling point during registration. I'm definitely willing to pay extra for extra perks, but now they are getting rid of the towel service, which I can deal with. But then I receive an e-mail thanking me for being a member and my membership dues are going up. This does not make sense.

Automatically charging a credit card for a non-refundable fee without any type of notification or alert to the consumer is unacceptable. Did I sign a document 4 years ago authorizing my monthly membership? Yes but how am I to remember a yearly non-refundable fee would be charged from a document I signed years ago. It should at least be a courtesy every time they bill your account. Unacceptable.

It is not very old but everything is broken. The pool heater does not work. The hot tub does not work. The hot tub has been down for 2 weeks already. Then they raised their prices....What !!! The management does not seem to care. It's all just funny to them.

I'm a customer for more than 5 or even 7 years, so long that I don't even remember. I had auto-payment set up monthly so I wouldn't miss a payment. So today I noticed that they haven't been collecting payment since January which is about 6 months from now. I called them to verify if my account is active, and they told me it was temporarily terminated but can be reactivated only if I pay what I owe. I am perfectly fine with paying for the payment they didn't collect. What pissed me off is they want to reinstate me as a new member for like $44, when I've been paying like $24. They can't bridge me because it has been more than 90 days.

24 Hour Fitness going downhill fast. They remove the towel service members pay for claiming in their environmental impact conscientiousness. All that does is switch the laundry to the members. There is no difference in impact to the environment. It's either 24 Hour Fitness does the laundry or the members do the laundry. For myself who works out early in the morning and then goes and works at 10 plus our shift, now I have to keep a wet towel in my car all day long. Probably going to have mold issues now thanks to 24-hours business model failure. Lessening services is never successful. It just makes a competition look that much more appealing and of value.

24 Hour Fitness is hungry for money and have the worst customer service starting from people at the front desk in a club and up to central customer service. First, you have no way to sign up online because your request will be under review which will never be completed. We asked for a personal trainer session and when we showed up, the trainer was not there because he was not aware of having a session and no one could notify him or us to coordinate it. For each detail, you need to actually come to the club where you got your membership which is ridiculous in the 21st century. Customer service over the phone is a joke, it took the representative 30 min to understand that I want to cancel my membership, I was on hold when she needed to process every question and as a result, she did not help to find the way to solve the problem.

The discontinuation of the towels at the 24 Hour Fitnesses in Pelham Manor is really upsetting. I rather join Planet Fitness for less money and take my own towel. Hope every member at Pelham Manor can file a complaint regarding the discontinuation of the towels.

Reps are trained to deceive you. They only tell you parts of the policy. The club showers are not maintained well. And the equipment is also poorly maintained. They are good at taking your money though. And when you call customer service, be ready to be on hold for a long time.

I have had a great experience as a member of 24 Hour Fitness. I love the Zumba and Yoga classes. For me, it has been great! However, I feel that the gym was dishonest about bringing a guest to Zumba for the week after Cinco De Mayo. The instructors said that you could bring a guest for free to the Inspire Dance Festival Zumba classes. What the GYM didn't say, was that you can bring a friend as long as that friend signs up for the free one week trial. I thought that was very sneaky and dishonest of them. I had even called to make sure that I could bring a guest to Zumba and they said yes. They should have been more forthcoming saying, yes, as long as they sign up for the free one week trial. And they should have communicated that with the Zumba instructors as well so that they weren't unintentionally giving false information. Anyway, I am overall satisfied with this gym and love the classes, but I don't appreciate dishonesty.

I have NEVER seen a fitness business so sales hungry as this one! They harassed you every single day, I was ONLY looking to see about a price for myself and someone else in which "Josh" asked me about her name and phone number, they were NOT supposed to call her but then guess what!!! They were harassing her too! Like WTF? Who does that? Just for a damn sale?

Instant disappointment as I walked in the building. To spend an hour playing basketball with an old friend and his dad who is a member of this gym, I had no choice but to pay $25. While I enjoyed the camaraderie with them on the court, I was disgusted by the greed that is my only impression of the business. A caregiver for a family member has little opportunity to see the outside world, but this surprise gave me one less thing to look forward to when I can ever get away.

I signed up for a year membership and made very clear it should not extend past the year as I was moving out of state. They charged me for 6 months after that point. When I caught this on my bill, I called in. Initially the person said they would refund me and cancel the membership. Then a GM called me and said they would not refund any of it because it's their policy to be month to month. I told them "I haven't been once in over 6 months and you won't refund me any of that?" Nope. They don't care, they'd rather my unjustified money than a lifelong customer. Well, now I know that I'll be using LA Fitness moving forward. I hope 24 Hour is happy stealing pennies rather than keeping customers happy for years of business. Never again will I give this company a dollar.

Called to cancel membership prior to auto renewal and got talked into the membership freeze product - Agent said there were no fees, until an email shows up much later with annual and monthly fees. Called again to fully cancel but too late, annual fees not reversible same with a $12 monthly freeze charge. A total Scam, 24hr Fitness management should be ashamed to promote this product!

24 Hour Fitness charged me $34.09 a month for 2 YEARS without me knowing it — money hungry corporation who takes advantages of the military. I called and spoke with the members dept, and they didn't want to help.

I called on 3/7/19 to upgrade membership since I was planning to move to an area with a Super Sport Club. I was charged on 3/8 $62.88 (29.99 for each 1st & last month plus $2.90 prorated amount) and was told monthly billing would occur on 10th of each month. I was emailed an upgrade agreement and was told to sign and to return to Phillip ** at Hawaiian Gardens location which is not the location where I was moving to or intended to visit. I never signed or submitted the upgrade agreement.

The Manager Alexander, stating I am making up stories about cancelling my membership But I have stated was honestly. He didn't even let me finish what I was saying. He needs to learn how to talk to their Members. It be nice to learn how to be respectful and understanding the situation what your member is stating. You guys have some kind of attitude in you. Sounding like you guys are the best. Stop jumping into conclusions quickly.

I called the customer service for 24 Hour Fitness to cancel my membership because you can’t do it in person at the gym for some reason. I called sometime last month (in March) to cancel it and they “proceeded” with the process of cancellation. Fast Forward to the beginning of April, I was charged another month. Confused and frustrated I called customer service again asking what happened. Apparently, the person I talked to in March didn’t go through with the process and didn’t cancel my membership. The person I talked to at this point went ahead and apologized, then proceeded to cancel my membership and issued my refund within 3-5 days and also gave me a email confirmation.

Hi, I'm regular. I came during the evening when this happened. I'm very disappointed in the "tall ** guy" who works there and his fellow workers. They were extremely rude and making fun of anyone trying to better themselves at the gym. Sounds like a colossal ** to me. I witness them targeting certain people at the gym by making fun of them and laughing out loud. This is so rude and unprofessional. Just keep those thoughts to yourself!! I noticed it was coming from the "tall ** guy experience this. Location: 24 Fitness, 915 Auburn Way N, Auburn, WA 98002

First went to Sky Manhattan location looking to try the gym out. Was told by customer service that they do one day passes. I made a huge trek from Queens on my day off with a friend and was spent 30 minutes looking for parking. Got inside and the membership woman in charge, after waiting another 30 minutes explained that they don’t do one day passes at that location. I told her to call customer service and ask. She said she didn't have time. I told her I am not coming back. She said sign up for 7 day money back trial and if I don't like it, I get my money back. I did that and lo and behold, the hot tub did not work for the week because the tub could not be cooled down. I then went to cancel and we had a long conversation about why I was canceling. Then she tried to get me to stay and said she was sorry that she made the mistake of not giving me a one day pass. Turns out she had no idea they do one day passes and that she screwed up.

I am a woman (since birth) and recently experienced a male thinking he is a woman in the women's locker room at 24 Hour Fitness Santa Rosa, CA. At the front desk we were told it is the law to allow transgenders in our locker room even though they have a unisex bathroom. During spring break there were also several young female teenagers (as young as12 yrs old) present and fully unclothed after using the pool. Mind you that the mothers of these children are unaware of the policy at this establishment. What can we do to have management either change the policy and make this person use the unisex bathroom or have all locker rooms have private showers and bathrooms to ensure our gender rights as well?

I paid for a personal Trainer, I'm a local truck driver, so it's kind of tough to make a schedule. I got a trainer, cause I wanted to find exercises I could do in my truck and start taking classes again when I'm able. Well I went through 3 trainers and still had sessions left. Which they were nice. I had a day off and decided to come to the gym and try the exercises my 3rd trainer sent me, but I needed help to remember them all. I asked for help, I had the exercises on my my phone and no one would help me with them. I felt let down, your motto says, "we are committed to help you meet your goals on your time." Well that didn't happen, I canceled my membership with you cause it really bothered me.

This company builds a new gym in Castle Rock and call it a "Super Sport" to gauge the people in Castle Rock. The gym is smaller and has less amenities than "Super Sports" in the general area and is smaller than "Sport" gyms 15 miles away. They will not let you bring your kids in without charging a day fee of $30. How is this supposed to help our youth avoid obesity and teach them good habits. If I wasn't paying $4/month for life, for my wife and I, I would cancel tomorrow but knowing that they would love me to cancel my membership in favor of overcharging someone else, I will be keeping it until I die.

Annual fee imo is 12 calendar months (annual). Correct me if I’m wrong. Since when and what planet are these people from charging an annual fee 3 months after initial enrollment. I got the money but for 24 Hour Fitness to slyly take out $52.40 of my account without an email as their site states they will do as a “courtesy” before deducting from my account. I called customer service and talked to a supervisor. Trying to make sense of it all. No luck. If I see another charge of an annual fee before my ANNUAL date (which is Dec 29th) I’m cancelling and taking my business elsewhere.

I’m filing a complaint about a fitness trainer at the Mission Hills location. His name is Dantá and he’s an ** looking short man. I’ve seen him there for almost 2 years since opening and he is the most unprofessional employee I’ve ever seen. He’s with clients and his eyes are on everything but the client. He plays with the clients mentally and physically. He’s touches every female client, hugs, unprofessional touching during workouts, playing with their hair, lower back and legs. There’s a fine line between upbeat personally and plain unprofessionally jumping around in front of other people trying to work out.

They supposedly do hourly cleanups, but the place is almost always a mess. Trainers harass you whenever you train in a group or alone by yourself. 30-day refund policy - as in, if you freeze your account closer than 3 business days from the due date they only promise to refund you if it's before 30 days are up. 26 days, Still no refund. No way to expedite either, despite having been a 3-year member.

I changed my debit card & forgot to update it with 24 (100% my responsibility). They didn't call to remind me at all. 3 months later I had accrued a fee of $169. I called member services, explained my mistake & made a payment of $50. I explicitly stated that I was not reactivating my membership & would continue to make payments. The agent understood & then asked if I wanted to update my card to make future payments more convenient. At no point during the phone call did I consent to renewing my membership nor was I informed of that company policy. I consented to updating my information for the sole purpose of paying the cancellation fee.

They don’t care when they clean or who’s in the way. If there’s PAYING customers using the sauna, why open the door and start cleaning? Why not wait until there are no PAYING customers in there. It’s very rude and inconsiderate!

Terri or coach T - horrible human being. This woman thinks she’s god's gift to the world. She should not be teaching any classes. This woman gets in my face again and lays a hand on me she will never teach anywhere again. I'll have her in jail so fast and already consulted with my best friend who is a attorney about this lousy POS human being. No one likes her. She walks into a class most of us walk out. Then my friends who stay say she sits there and talks ** on everyone. She must be so miserable in her life she has to make everyone feel same.

I have been a Member with 24 Hour Fitness for 16 years. Paid my initiation for a long term contract that would then be only 25 per years paid annually each June. They sent me info a few years back to pay online. This last year they canceled my membership due to nonpayment. They never contacted me one time to tell me the payment never processed, and of course since it never processed I have no record. The only ones to gain obviously are 24 Hour Fitness by canceling my membership with no late notice. They had my address, phone and email and never bothered to tell me there was an issue. Obviously it is not in their interest to inform me because I was only paying 25 annually at this point of my contract. Horrible business tactics and consumer fraud as to let my membership of many years cancel without one warning.

I joined this 24 Hour Fitness gym back 10 years ago. They were charging Initiation fee and monthly fee. Now they charge Initiation fee, monthly fee plus an annual membership fee. My fiancee also joined 24 Hour Fitness. She pays her monthly fees 37.00 on time fees. Now they want the annual fee 49.00. They did not let her into the gym even though she had satisfied payment of monthly fee. They told her the annual fee was due. Not to enter and pay immediately!!! In a very rude and disrespectful manner not even to use the restroom. They were very unprofessional. This was from the management at location in Santa Fe Springs California on Feb 8 2019. Poor management and ethics.

So me and my Gf go to the 24 Hour by our house in Orange County by Disneyland. We went in a couple weeks ago and when I signed in it was fine, when my Gf signed in, to said speak to representative. So we did. They said, "It’s strange. All the info was correct, just go in. It’s fine." So we did, come back in a few days, later same thing. So we missed a little over a week because we went on vacation. We come back same thing happened again, this time I said what is going on. Everything is paid, why is it giving her issues. It turns out that somebody changed her phone number and her fingerprint information to somebody else’s in Sacramento, the Capitol and McKeesport Gym.

Have not been able to use the gym for three weeks - Three weeks ago the hot water went and I am madder than a hornet. The only thing I use is the swimming pool. I do not want to go home smelling like chlorine going home. I call every couple of days and all I get is, "We don't know when the new tank is coming in." I am so mad that I am paying for something I cannot use. I miss the swimming. Once my contract is up I will move to another gym.

My husband and I really loved this gym when we lived near one in Hawaii. We paid $100/month for the both of our memberships, including the $20 or so Kid's club fees. We were able to receive 2 hours of child care a day, along with classes. I loved the cycling classes and the facilities were nice. The staff was always friendly and I convinced many people to join because of my experiences. It was easy to cancel once I had to PCS for the military, and I am pretty sad there is no gym in Maryland near me. Great gym, with great workers!

WORST CLUB EVER!!! I joined at a popup tent that was advertising club. I never got contract just a flyer. No one told me if I canceled there would be a $300 charge for canceling before 12 months. My brother then committed suicide and I ended up in hospital for 3 months. I called the club and corporate every month to cancel. They said will have to continue to pay $50. per month or pay early cancellation fee. Every call was noted in computer but the managers that were supposed to call me back never did.

I took my son to 24 Hour Fitness. Try out 3 days, and he like it. So I decided to sign him up for 2 months to try out more. The sale rep (Quinn **) at Kent Washington told us that we can sign up for 2 months. We have to pay the 1st and 2nd month. When we want to cancel we have to cancel the month before and continue to go 1 more month. After 20 days I came and cancel so my son could go one more month. When I cancel, the girl said that I have a commitment one year. So I talked with Quinn and he told me that 2 months is for the 1st and last month payment and I have to paid the remaining 10 months which is $50 a month and that is I owe $500.

They first put my account on freeze rather than cancel. When it was automatically reinstated I did not notice that I was paying automatically for 5 months. For reasons beyond my better judgment I kept the account active, took the hit of 250$ and felt lesson learned, have to keep an eye on this company. Well I have since put my account back on freeze twice, both times they tried to just charge me anyway as if nothing ever happened. Each time I called and they acted bewildered as to how this could happen.

I canceled my son's membership in April 2018 since he went off to college for four years and no longer needed it. On Jan 1st they decided to reactivate his membership and charge me is $50 annual fee + his Jan 2019 monthly fee. I called to ask why and get it credited and they told me it was put on a "freeze" for the remainder of the year. I asked to dispute it because I was sure I canceled it knowing full well he would never use it again and they offered to refund only his monthly dues and not the $50 annual fee. When I told them I wouldn't get off the phone until they refunded me the entire amount the service rep hung up on me!!! Unbelievable. As I write this I'm on hold now for another 20 mins waiting to speak with someone else. If this doesn't work I'll just have my credit card company dispute it for me and go find another gym to join.

Inside the steam room there are several broken tiles. This is very dangerous. The floor on the first row--the tiles are turning black due to the lack of cleaning them. Steam room has been broken for the past several days/Pump room/mechanical room is always open--everybody can have access to the chemicals. Jacuzzi water is yellow. Showers are unclean and improperly maintained. I will call the City of Rockwall health department to get the last temp locks and chemical logs of the jacuzzi and also the logs for the cleaning inside the steam room and showers. Those items need to be addressed ASAP. By answering me on this review and apologizing it will not correct the items above. Several employees gather by the front desk all the time on the second shift instead of maintaining the proper cleaning procedures and keeping up with the pool/jacuzzi water chemical levels.

I signed up for 24 for 2 months over the summer of 2018, and yes the 1st time was my fault for not canceling so within 1 month after the 2 months, I came in and requested to cancel my membership, the staff provided details that the request was put in for cancellation and that the manager would soon seek to it, then a few weeks went by, and my parents got a bill from 24 Hour that had to be paid.

I dislike that I still pay the same price for a service that is taken away from me. There should be a compensation for the service no longer being available. I have been a member over 10 years and this is unacceptable.

I've been swimming at a 24 Hour Fitness facility for four years. To kick off the new year they've negotiated a contract with a new pool management company that closes the pool from 1 to 2 PM, the most convenient time for me to swim. This also means that if I swim at another time around midday the pool will be more crowded and I'll have to wait to get a lane. I've swum in 5 athletic clubs in three states over the past several decades and have never run into a club where the pool was shut down at midday. Company representatives give a lot of unconvincing reasons about why it has to be this way. Basically, the problem seems to be that they don't want to buck the corporate bureaucracy, which is understandable but leaves customers like myself with a problem.

My 2017 contract ended on October 2018. I haven't used the Gym since August when I asked for my account to be cancelled and I will pay for the remaining months in the contract. I paid the remaining three months and today I was charged $99.99 annual fees. They keep saying they can't refund the annual fees even though I will not use the gym for this year, and I haven't used it for the past 6 months. They are ripping people off by these annual fees and contracts.

I have been a member of 24 Hour Fitness for over 21 years. The place serves its purpose. But... if you’re looking to purchase your first membership and have other choices, I would recommend seriously considering the other options. To give you an idea of their complete lack of business sense and logic - I wanted to add my daughter to my membership. I understand monthly rates have gone up over the last 20 years. Fine. But they also want a $49 annual fee (which they won’t tell you about unless you ask). I figured they’d consider waiving the $49 fee for a family add on linked to a 21-year member. They wouldn’t even consider it. So... they turned away $31.99/month ($384/year) rather than waiving the $49 fee. Not sure if that’s desperation or just plain stupidity.

I can't believe they stopped towel service. I only used towels when I used the pool because I didn't want to carry a wet towel around all day. This totally sucks. Add to that, the Redwood City, CA location does not use paper towels either. The upstairs bathroom is usually a mess with no toilet paper either. Maybe they want us to start bringing our own toilet paper too? The locker room toilets are hit and miss for toilet paper. This gym is not green friendly, it's cheap!

I used 24 Sport and Super Sport Clubs for close to 20 yrs. I like to swim and a clean towel that I don’t have to bring home makes it work fine. Now no more towel service. Very much a deal breaker for me.

Despite the multiple heightened calls to corporate, this gym remains the filthiest I have ever seen. I took photos once a week of the same exact urinal and in 2 months it was never cleaned. The same trash on the floor around the urinal was still there. The floors in the locker room do not ever seem to be mopped and it smells like a zoo. The toilets are always covered with urine and paper. The sinks are always broken. There is never soap in the showers or in the sinks which means that people are putting their feces and urine on the weights, which is a major health issue. There are water flies around the water fountains as well as around the wet clothes spinner. The trash and mildew in the showers are endless... and good luck if the shower heads work.

So I ended my membership with 24 Hour today. As after 1 full year of paying monthly fees of $32.00 I see on my statement that there is a charge of $49.99. After calling I discover this is a service fee which is required each and every year... What??? Service fees for what? Dirty facilities, broken equipment, workers who are at the front and on phones all day. It's BS, this was not communicated at the time of signing, really? It is all so deceitful and underhanded, with ZERO value, what do loyal members receive for this fee?? Corporations suck, I'll stick with the little local gyms, even if more expensive, Oh, this fee is non refundable, 24 was thinking ahead. Never again, they made their money on me and now will suck the soul dry of new members.

Today was my second trip to the new Panther Lake, Wa facility. I was hoping that a new gym would offer something of variety. Instead there are too many of the same machines with only about 10% being used by guest. Out of some 15-20 machines that would possibly simulate a cross country ski exercise, not one type actually does. The hot spa had a loose handrail to lead one down into the water. What worse is that all the jets are aimed right at your lower tailbone, and none would target the lumbar region of the spine that you would normally expect! Now who would want a water jet aimed so low? Whoever designed this facility and selected the rows of equipment that offer so few option should be fired. No towels service at all! A brand new gym, wow, what a huge waste of resources. My last trip was today to this new gym, 24 Hour Fitness should change their name to 24 Hour Disappoints!

I go to the gym 3-4 days a week. The staff never greets me when I'm coming or going. They are texting or talking amongst each other. No one ever ask how I'm doing with workouts etc. The one on Alameda and Chambers suck in regards to Customer Service.

I bought the 2 year 24 Hour Fitness membership from Costco in year 2014, I only activated and used it for a couple of months and due to personal reason I needed to move out of county, so I called them to freeze the account and I got this email confirmation (see below), which is clear mentioned that the freeze does not have a scheduled end date and will continue until I notify them to unfreeze or they will notify me if the freeze is coming to an end. I have never got a call from them about the freeze is coming to an end. So now I came back to the state and I called them on 12/11/2018. The representative told me she helped to unfreeze the account and it is active and ready for me to use, then I went to the Monterey Park, CA location on 12/12/2018. The branch manager told me my account has already expired in 2016 two years after I activate the membership, she then told me the membership I bought from Costco cannot be freezed.

I have been a member for 24 Hour Fitness for almost 10 years, as a value customer we expect the best service and at least a clean facility. I come to the location located on Wilshire Blvd and Serrano Ave. Every time I come is always dirty, but today 12/8/18 is the worst, no seat cover in the restroom, trash all over the place, trash can are full of trash, no toilet paper, at least have toilet paper. Very disappointed.

I went on maternity leave in September of this year and my doctor told me in August that I could no longer work out. I called 24 Hour Fitness and requested to have my membership cancelled. Instead, the customer service rep told me I could just freeze it. I thought that would be a good idea and I could come back after my leave if I have time. Well, the guy never froze my account and I was charged through November (and an annual fee of $49 thrown in there too).

The price is ridiculous for what you get. The machines are old and crappy, the "gym" is a miniature version, the class instructors are a joke and the bathrooms/showers are disgusting. How do they charge almost $50 per month for that?!?!

I joined 24 Hour Fitness in November 2016 paying $50/mo. I joined because of the flexibility and $5 child service charge. Shortly after joining, I became a single mom and had to bring my daughter with me. Unfortunately, she has HORRIBLE allergies. I explained to the staff that if she sneezes, it is because of her allergies and no other reason. When she did sneeze, I was approached by a manager who addressed me as her GRANDmother and not her MOTHER. After being HIGHLY offended and explaining yet AGAIN her situation, I was told we had to leave. We did.

24 Hour Fitness at Cutler Ridge has the most terrible customer service worker named Jasmine. To handle customers the way she did just because one payment being late she called the police on me and my husband. She said we were trespassing. It was so embarrassing and very hurtful having to go through this. We do not pay $100.00 per month to have bad service and get treated like criminals.

I have actually been OK with 24 Hour Fitness but now I am skeptical. Verbally assaulted at the pool for wearing a covered swimming suit: which I have been wearing for years at 24 Hour Fitness, and approved by the manager at the time of sign up. Sad that the man who did this lied afterwards, and the young staff gentleman at the desk came into the pool afterwards to get his name but instead "shushed me" over 5 times while I was telling the man not to lie. Sad this happened in East Bay, a liberal, wonderful place to live.

There was some confusion with my account. It got put on automatic freeze. I had tried to cancel online, it looked like it didn't go through. I went in to cancel in person and thought I had explained to the representative that I wanted my account canceled. 6 months later after I had canceled I get a call that my account is actually still on "freeze" but "active" and that I owe the annual fee. It took hours of my time to get it sorted. NEVER sign up for 24 Hour Fitness. They are really sneaky and make it really difficult to get cancel.

I have been a member at 24 Hour Fitness since 2006 in California and then since 2009 in Texas which is roughly 12 years. For the past 2 years I have training at the Bedford, Texas location and have to tell you that this is the worst big franchise gym I have ever trained at as far as policy enforcement. Tonight 10/30/18 I told a ** guy to put his shirt on (he was running the treadmill shirtless) and the usual stuff happens - playing "the racial card", that usual slang and challenging me to a fight. Then a second man just like him (claimed he works there and they can work out shirtless) joins him and same kind of profanities. WOW.

My wife and I were told we could cancel anytime in Coral Springs Florida... We didn't use it for 8 months and when we canceled we got threatening phone calls to pay for the remaining 3 months for my wife and they just kept billing my credit card for me. Just noticed today and trying to contact them is the biggest hassle anyone can imagine. STAY AWAY from 24 Hour Fitness!!!

I have been a member of this gym since 2004 and I have steadily watched the service and amenities deteriorate. I bought a renewable membership in 2004 in which you paid something like $700 up front for a three year membership that locked in the ability to renew at $100 per year. Pretty good deal right? Except... It was for the "sport" level of clubs, which 24HF began to essentially phase out by not updating their existing sport clubs. Any new clubs they opened they magically termed as "super sport" clubs.

I’ve been a customer of 24 Hour Fitness for about a year and then I stopped going there so I called to cancel my membership and representative over the phone convinced me to keep all my benefits for 10.00$ a month so I agreed. And after a while my account got charged 44.99$ without any warnings. I called them and cancel my membership and they refunded my 44.99$. Just to note I spoke with representatives and manager as well. Few days later after my refund guess what happened? They charged my card again 44.99$ and after I called them again they refused to refund the whole 44.99$ as they do have prorated system!!! How in ** world it’s my problem as you stole my money as you took it without my agreement or authorization? It’s a FRAUD!

I’ve been a long-time member with 24 Hour Fitness, and I’m extremely disappointed with the customer service at both the corporate office and the gym at 3600 W Orangewood Ave, Orange, CA. In the beginning of August, my friend and I went into the gym asking about the membership for her. The sales rep there misled my friend into signing a month-to-month membership and said as long as she cancels before 8/25 or earlier, her bank account would not be charged. Her only expense would be the $10 initial down payment which is nonrefundable.

One of the **, worst gyms in the country, they lock you into the contract and nothing can be done at the gym except signing up. You must call the national line to do anything, which often has over a half hour of hold time. You must do this in order to: Change membership levels, File a complaint, Do anything related to change or cancellation. They do nothing to help you when you're there and the staff is mostly bros and kids who don't care at all about anything to do with helping you nor are they incentivized that way. Bottom line: if you don't want to lose money, pay more to go to a local gym.

I am shocked and appalled by the amount of disrespect I have received over the phone when trying to cancel my account. The representative that helped me sign up lied about my account being contract free. When I discover that I need to pay a cancellation fee all of a sudden these representatives don't want to hear how I never agreed to a contract. The representative that spoke to me was talking over me the whole time as I was trying to explain the situation. I asked for her supervisor and when I finally speak to the supervisor, the supervisor doesn't want to hear what I have to say and disconnects the call.

The staff are not properly trained to relate correct charges and fees to customers. They charge your account anyhow without ensuring you understand what their charges represent and make you sign several times on their tablets without printing out the agreement for you to read and understand it. They verbally mislead and tie you into a 12 months contract to drain your wallet. I paid $227.27 on 6/10/2018. Staff told me it was an annual membership fee, followed by $86.58 a month and by 9/8/2018 another $108.22 annual membership was charged to my account.

The gyms that are/or were SPORTS gyms are now changing to SUPER SPORTS gyms to charge you more for membership just because more people are going there not because they upgraded their gym with the extra amenities such as a pool, spa, basketball court. So in short you're paying super sport prices and only getting sport amenities. Well they lost a member today. That brings up another question if they lose enough members will they go back to SPORT gym prices. SPORT GYM vs SUPER SPORT GYM > GYM >GYM >POOL >SPA >BASKETBALL COURT.

Went in person and asked pointed questions on EXACTLY what we would be billed for and all the terms. The salesman explained everything to me and I even verified it back to him and then when I felt I had all the answers and felt I trusted them because I was so clear with him about my concern with hidden fees, he walked me through each screen and explained that we already talked about this, or that, etc. and it was like a full page of tiny print and after talking with him for half an hour, I trusted that. Then I got the billing, and it was NOT what he stated.

24-Hour Fitness uses a deceptive practice of charging a first and last month in advance. When one cancels the contract, as I did under their prescribed policy of doing so within the first 5 days of the month, in effect they charged me twice for my last month of membership -- once through paying the last month in advance and also being charged on my credit card for the same month, in effect paying twice for the same month. The general manager of the company said I had to tell them a month in advance that I intended to cancel my membership, even though there is nothing in my contract that states this. In good faith, I cancelled and expected that cancellation means cancellation, not a forewarning of cancellation but an actual cancellation, finish, end of membership, complete.

I have been given the run-around regarding access to Super Sport Clubs for several months now. My latest contract from 2000 allowed access to "All Fitness Clubs and Sport Clubs", but did not includes "Sporting Clubs by 24 Hour Fitness". Now they are opening clubs and put the word "Super" in the title, apparently to allow them to close (or rename) the clubs I have access to and force me to increase my payments approximately 300% to gain access.

They said it was canceled, and guaranteed it was taken care of. Then I check our credit card in end of August 2018. They charged us 2 more months 100/mo plus the 99 annual fee. And we hadn’t been there for 2 months and we were told it was canceled. Now when I call to cancel again we cannot get a refund from the annual fee or previous month since the local agent did not note it in the record.

Sign up for my daughter for 30 days trial, told me only $40 but must* sign up for two months, rates will be pro-rated. After I agreed, before 30 days, wanted to cancel, No one would help me. When I called, manager busy, no one returned my call, 4 times went to cancel, replied: "Come during normal business hrs. or after 10 am." Once I did, no manager on site! I went over 30 days without canceling. My amount they were keep charging on VISA was $160.00 total. I think, this people are Corp. crooks. They play games with you, maybe not making enough money, & Started cheating customers like "Nothing happened!".

I have been a 24 Hour Fitness member for 19 years and I was fairly happy until recently. I contacted the company via their website to complain about the music being played at one of the clubs I go to. It is the same terrible stuff every day and it is literally robbing off the pleasure of working out. I received an email saying that “My opinion was important and I would get a response within 72 hrs.” That was more than three weeks ago. Apparently, my opinion is NOT important, and they don’t care if my workout experience at one of their clubs is not enjoyable. Not even bothering to respond to my complaint is why I consider 24 Hour Fitness to have VERY POOR CUSTOMER SERVICE!

Member of 24 Hour Fitness for 17 years. Pay $99.00/yr. At the time of the contract the salesperson told me that if I pay 3 years of membership for about $650.00 then, for rest of your life I am paying $99.00/year and I can transfer to any 24 Hour Fitness in U.S. Now 24 Hour Fitness open new gym in my town but I cannot transfer because I am paying about $8.00/mo. They told me that I have to pay $40/mo. I think this is outrageous and misleading the consumer. Any help is appreciated!