24 Hour Fitness Reviews

I called 9-1-1 immediately and reported this incident. This theft looks organized and well planned. I have also a suspicion that the crime couldn't have been completed so flawlessly without the assistance of a 24Hr staff. Breaking the lock, stealing the bag and leaving the 24Hr center without a trace in a crowded public place seems astounding to me.

The car is worth $45,000 if you buy brand new. The fair market value of the car is about $20,000

I was outraged (and still am). I specifically joined to use this new gym not the one that is 15 miles from my home. I asked all the right questions and got the answers I needed, all the info was crystal clear when I singed up w/ Chris. He told me I'd love the new gym and would have a killer work out with all the new equipment and facillities. Well after checking around there were many others in my same situation, surprisingly even a coworker of mine got the same. I'm currently filling complaints w/ the BBB and the Attn. Gen. in my state. Hopefully they can put some heat on the misleading liars of what is 24 hr. fitness.

30 miles round trip drive vs. 3 mile round trip drive / plus gas $$ and time away from family.

There is nothing that is distinguishable about this Super Club from the other clubs other than the name. I think it is attempt to force older members into more expensive memberships by phasing out the old clubs & old members by attrition. I sent emails made phone calls to the coporate office & was largely ignored until I contacted a local TV station to look into it for me.

Months went by without resolution. The station did air a story about the Moraga club closing & being replaced by a Super Sport Club & how members from the old club were denied access to the new club unless they upgraded thier memberships. Those members have brought thier case to the Contra Costa Distict Attorneys Office & is still pending.

After the airing of that story the TV station called me & told me they would no longer persue the case on my behalf. I thought it quite strange that they would drop the story so suddenly, until I saw a commercial for 24 hour fitness airing on the channel. It occured to me that 24 hour fitness represents major advertising revenue for the TV networks & the station did not want to jeopardize that relationship with bad press.

I work in Millbrae & have to drive San Mateo to a club I do currently have access to. However 24 hour fitness has opened another Super Sport club nearby in San Mateo. I think it's just a matter of time before they close the old San Mateo club & try to force those members to more expensive memberships to access the new Super Sport club.

The result is I have no place to work out as perscribed by my doctor

I have also used without any requirement to upgrade a 24 Hour Fitness club in Sacramento (off Highway 50 and Bradshaw) which in addition to the same exercise equipment/amenities as the Moraga club, has a steam room, racquetball courts, and swimming pool. To use the Moraga club I will have to pay an upgrade fee. The only thing I get for this upgrade fee is use of a new club, not any increase in available exercise amenities.

I have a multiple year contract with 24 Hour Fitness, and to upgrade to the end of the existing contract I was told the price would be $150. When I signed the multiple year contract I asked if my membership would be good at other 24 Hour Fitness facilities, and was told yes for club facilities offering the same services as the Oakland club.

While I was enrolling my other two children my oldest son happened to call me Auntie and following that the employee questioned my relationship to my children and parental rights. I was repeatedly questioned in front of my children about my relationship, which was upsetting to me. I said that I am their legal parent and I asked if I had to provide proof, the employee said yes. I had indicated to her that I enrolled my other child yesterday with no problems and did not have to show proof, furthermore, I have never been asked to show proof before from any of the gyms. I reiterated that I am the legal parent and they are legally my children.

Additionally, I told her that have witnessed other parents enrolling their children and they have not been asked for proof and that if such a policy exists it should be enforced for all parents. The employee enrolled my other two children after exposing the flaws in their so called policy.

Here are the facts based on my experience. I have never been asked before to provide proof that I am the parent of my children and have seen other parents enroll their children without documentation only verbal proof. After complaining to the club manager and filing a complaint with the cooperate office. I was told that I now have to carry proof with me to show that I am the legal parent; meanwhile no such demand has been made to any other parents as long as your child calls you mommy or daddy or looks like the parent. My children and I were insulted and my daughter was disturbed by the incident.

Furthermore, upon my return to pick up my children my oldest son, who has learning difficulties, was asked by some of the children if I was his mother he said shes my aunt,? before the incident he called me mommy when the other children questioned. When others questioned my relationship to my children then my children who witness this begin to question the relationship themselves. For any child with or without a disability the situation is complex and difficult to understand. I shouldnt be made to feel less of a parent needing to show proof of my parental rights nor do my children need a constant reminder that they are less my children because they were adopted.

I went up to the lady at the counter (Julie B.) that sold me the water and told her the bottle of water spilled on the floor and there was a big mess over near the machine I was on. I then requested if I could please get a replacement water since I had just purchased the water and had only taken a few sips out of it. Ms. Baker very rudely told me to wait, and although she wasn't assisting anyone else and there wasn't a line, she and another lady behind the counter did not move to clean up the water nor respond for a very long time. I repeated my question again and finally with much attitude she informed me she couldn't replace my water and the manager wasn't in. She didn't bother to offer a time to come back when the manager would be in either.

A guy finally came from the sales area and said he was the acting manager. His name was Josh G.. I told him what happened and that I had been a member of 24 Hour Fitness since 1984 when it was called Family Fitness on Roxbury and Pico in Beverly Hills. I proceeded to tell him that I was very displeased with the treatment from the lady at the front desk and her unprofessionalism. He was very helpful in at least writing down the name of the manager, Chris L., and told me he would be in on Monday. I thanked him for the information.

I told him that I was very displeased with the rude treatment. As a longstanding member, or even if I was a non-member, the lack of customer service that was displayed is ridiculous. My mother and I have been members for over 20 years. People that pay for these fitness memberships should be valued more than a $2 bottle of water!!

I also pointed out to him that if you went to a restaurant and your glass tipped over, the waitress would quickly clean up the mess and refill your glass. Should I expect less customer service from an establishment that I have been faithfully supporting for 20+ years? It saddens me to see the customer service training of this 24 Hour Fitness facility cares more about inventory, than satisfying their customers.

Since the incident I've made 6 attempts to report this to the club manager, Chris L. I left my number but he didn't even bother to return my call. I also was given the run around trying to find someone who handles complaints for 24 Hour Fitness corporate. The first # 1-800, said their policy is that they are not allowed to give out names of department heads. They gave me another number, 1-866-, which I found out was a call center in Panama. She couldn't assist me either. I finally spoke with Rochelle from the first number, 1-800- and her attitude over the phone was very irritated as if she didn't have time to handle such trivial matters. WHAT HAPPENED TO GOOD OLD FASHION CUSTOMERS ARE FIRST PRINCIPLES?

In order to use the Mountain View facilitiy I will need to pay an additional 80 dollars for a one time upgrade and then pay an additional 25 dollars a monthy. This is in addition to the lifetime membership fees. The company talks about lifetime membership and their paperwork says prepaid membership.