About Boston Sports Clubs
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I signed up for a one month membership just for my college winter break. This membership ended in January. I was charged at least once every month after January. The first couple times I contacted them at least once and was reimbursed. Then, it happened again in March and April. Mind you, the gym shouldn’t be charging anyone in April as per the company’s statement. The gym is literally closed and still charging people.
I called twice about the March charge and was told I would be immediately reimbursed. Nearly two months later-hasn’t happened. In fact, instead of being reimbursed I was charged another $25 for no reason. This has happened to so many people I know. How has this company not gotten in severe legal trouble so literally stealing money?? Also the company is very aware of this issue and they have done absolutely nothing to alert customers or actively refund people unless they complain. I absolutely despise them and I think everyone should report them to the FTC or police because this is criminal activity.
Updated on 02/16/2020: Boston Sports Clubs took MORE money OUT of my bank account than I gave permission for. Once they have your bank account information, watch out!! I am an Air Force veteran on a fixed budget and my account is a mess because Boston Sports Clubs STOLE my money! Be careful and beware! When I spoke to membership they def had an “I don’t care" attitude!!!
Original Review: Once Boston Sports Clubs has your bank account information, they CAN and WILL do anything they want with your money! BSC starts with one fee to get you in and immediately increase at will. Essentially stealing money out of your bank account. Check your bank statement and you will see. Do not give BSC your bank account information because they have full access and will STEAL your money!!!!
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Signed up for membership a few years ago. Could not get to gym frequently enough. Signed contract at $39. They kept changing the fees up to $69 per month without new contract. Tried to call to resign... Told could only do so in writing at the gym. Finally was able to get to gym 3 weeks later. Had to pay $10 to resign. I did this over 1 month ago. Now I see a new charge on my credit card for a monthly fee. I did not even feel I was still under contract since I never had a contract at this price. This is an unfair billing practice! Be VERY careful signing any membership contract at this gym. My club was the Wayland gym but I was told this was corporate practice for all the gyms.
I have been in contact with various people at BSC. I am a family of 7; five children under age 18 and have been paying extremely high fees. I canceled our membership back in June 2019 and paid the $10 cancellation fee and was still billed the monthly fee for all 7 of the family members thru November 2019. I just learned by reading Consumer Affairs that I am not the only one who has been taken advantage of.
HORRIBLE!!! My registration date was Dec or Jan 2019, I gave them 45 days in advance cancellation notice on Nov 11th, 2019 but they charged me $70 for next year's annual fee that I am not going to be a member for. There was a cancellation $10 cancellation fee, which they will charge you right away plus 45 days fee after that!! Most of the members are dissatisfied. See Google reviews. They don't care these reviews and stars.
This club is the worst!!! They continue to charge membership fees long after canceling the membership and offer no solution to this issue. Their best advice is to dispute the charges with my bank. This is such a consumer rip-off!!!
I cancelled my membership in July in person and was told that it was taken care of. I noticed a couple months later that I was still getting charged for the membership. I called and explained I had cancelled and I was told that I would be reimbursed for the months I had been charged after cancelling. A month has gone by and I have still not been reimbursed-- in fact I just got charged AGAIN for this month. It's also hard to get in touch with managers to get this straightened out. This is extremely frustrating.
BSC - Newton Highlands, MA. It just sad that while a lot of sports club are trying, to keep up with higher standards and demands, BSC seems to be in a worse position in regards to customer service and management. As a matter of fact we paid a monthly membership for my son while he attended high school. First year, monthly fee was $19.99 based on a student rate. After a year rates went up to $39.99 which we didn't get notification until we were charged monthly. I called and found out that we needed to show a proof that my son was still in high school.
While my son graduated from high school, two months ago, I called to cancel his membership. I was told that I needed to do it in person. My husband went and completed a cancelation form. At that time he met with GM Doug, which he assured him that services were canceled and voided fees. Following month we got charged $39.99 and second for $56.96. I had no choice but to go and speak to someone, after explaining to three staff members I was told to wait and speak to GM.
While I was waiting for Doug, receptionists left so I had to explain again my issue to him. I was shocked to hear his response and asking me to call Nellie another manager next day, as he couldn't do anything. While I asked him to check for cancelation form, he became angry and condescending stating that there was nothing that he could do. Unfortunately, while we are paying for services, customer service is part of that service fee and he as GM failed to meet client's needs and same time maintain the agency customer service standards. That behavior it's unacceptable and will be addressed at a corporate level as well as Business Bureau.
I was a BSC member in Somerville, MA for more than 3 years. The gym, staff and members were all great. In June of 2019 things changed greatly. The sauna was the most important part of my membership, until young men started using phones in there (below a sign reading 'No Cell Phone Use"). At first I ignored, but realized one evening that photos were being taken by one of the young members. I had only a towel over my shoulder. In fear, I immediately went to staff and demanded that they ask him to exit the sauna and instruct him not to use it in the locker room again. To my enormous surprise the manager denied my request. Staff members refused to do either of those two things, and explained "there is no action we can take". In disbelief I ended my membership right then and there. Photos taken in the Sauna - disgusting!!
Paid for a year membership, never went. That is fine as it was my choice not to use the benefits. BUT, I was charged with an annual fee (for the upcoming year) 24h ago, which I was not reminded about - just charged! I guess we get reminded of everything except when our credit card is being charged. I contacted three people within 24h (of which 2 are in vacation) to cancel my membership and see if they can make an exception and reimburse the annual fee since I am not planning to continue the membership.
I am thinking on a customer service level if someone was just charged a fee for the upcoming year and is not planning to continue the membership. I don't see why this fee would be non-refundable except that you want to squeeze last dollar you can out of someone that's abandoning your services which is just a TERRIBLE customer service or policy. I was told by Jordan at Wellington location that an exception cannot be made and was reminded of the policy rules. (Sure I remember those rules from 365 days ago).
If your policy is so timid, you should AT LEAST send reminders of annual fee charges, or change the policy to at least make exception within 48h as it is the 21st century we live in, and in a country in which industry is predominantly tertiary and based on customer experience. I worked in various hospitality/service industries for almost 20 years, and exceptions ALWAYS could be made, it's just a matter of a "human" customer service aspect of the business which you certainly lack of.
Boston Sports Clubs Company Information
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- Boston Sports Clubs
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