Zenni Optical Reviews

I have been a customer for about 15 years. Many pairs. Sunglasses w/ polarization too! Need a new prescription (I am in my 60's) then ordering a couple of new glasses. Same style. Thanks so much. Great Service.

Zenni has a lot of styles available and I went for the full rim glasses. Other than the uploading of the face and putting on the lenses didn’t really work for me, the whole online ordering experience was good. It was simple, quick, and didn’t cost me too much. Also, the quality of the glasses is decent.

Zenni Optical has a variety of glasses and they have a better price than other stores. Their website is user-friendly and it was easy to go there. I put some data and I could test the frame by the picture frame there. They also have glasses with accurate data and the quality is secured. I noticed though that they used to have a lot of different stuff and now it has gotten fewer and fewer. Nevertheless, I recommend Zenni to many of my friends. It is a good place to go.

I placed an order on Zenni September 5. Received tracking info saying the glasses left Hong Kong on the 10th. Today is now the 6th of October and I have not received the glasses as yet. Contacting customer service is a waste of time cause no one ever responds. I would like to get a refund please.

I like Zenni's prices and variety of glasses. I’ve been ordering from them for years. It's easy to order from them online. Zenni is the best place to buy your glasses from.

I order 2 pair of glasses, on the 20th of September 2018, I paid for express shipping, which was an additional 18.95. I am still awaiting my glasses, they are located at a UPS facility in Lake Charles, Louisiana, which is 30 minutes from my home. They have been there since September 26, 2018. I want answers and moreover I want my glasses & if I don’t receive them in the next couple days, I will request a full refund. This is ridiculous.

Zenni Optical is cost-effective for me and I like their variety. I've been ordering from them for two years and I have the round, half-rim and full-rim styles so I can wear them depending on how I feel that day or what I'm wearing. Their customer service reps are friendly and they give a quick response. Everyone's pretty good. Also, if you order from them, they have all your information including your prescription so you can just order another one easily. It frees up a lot of time rather than going back and re-typing everything. I recommend Zenni to anyone all the time, even without them asking.

All in all, I had a great experience with Zenni. The glasses came earlier in the mail than I expected and the website was easy to use. I loved the photo upload since I couldn’t try on frames in person. The hard part was that the frames come in a fixed size and it can be hard to know exactly the measurements you need but mine turned out pretty good. I took measurements of my old frames and used that as a reference when comparing. Choosing metal frames allowed me to make tiny adjustments. Also, they sent a free case and cleaning cloth. I love my new glasses!

My friend from work told me about Zenni Optical when I broke my glasses and I've purchased twice now from them. Their quality and price were better than any other eyewear company I’ve tried before. I typically get the regular rectangular-framed, mostly plastic, because I work in a shop so I can’t really wear glass for safety reason. The online ordering process was step-by-step. You just have to put in your prescription and all the other information. It was straightforward and easy. Shipping wasn’t long either. It's just a great experience overall. Zenni Optical is a great company if you’re looking for something fast, affordable and great quality. The website is great too. You can see what they’d look like on a picture review. I would definitely recommend Zenni Optical.

I purchased two pairs of glasses in February 2018 for $144.75. This was the worst experience I have ever had with glasses! Both pairs of glasses fog up within five to 15 minutes of having them on! Cheaper price equals cheaper product quality. I called customer service and I was told since I was outside of the 30 day return policy nothing could be done. When I told the customer service representative "You get what you pay for, lower price equals lower quality product. I will never ever purchase from Zenni again!" he suggested I could mail the glasses back. I told him it was not worth my time to pay shipping, handling and postage for a cheap product and to keep the $144.75. Crappy product!!!

I initially went with the plastic wood-like frames but there was a problem with the lens coating, and Zenni recently replaced it for me, so I much appreciated that. They were very helpful. I had a problem with my glasses and they fixed it. Customer service is always very important to me, so I appreciate it.

I was looking for a nice pair of Prescription Glasses, thought I would go online and order a pair from Zenni they have great styles & prices. I submitted my order on 9/12/18, checked status after a week or so which stated in process. I checked my status after 3 weeks, their system stated ready to be shipped... Yay! Well... no glasses yet. Today is 10/2, I paid an extra $18.50 for business express (4-7 business days) so I decided to speak with their online Chat Reps. who stated they are waiting on the lenses to be shipped to the company, which they had run out of... I advised the rep. my order status has said ready to be shipped for 2 weeks is this false information? Per the rep., my glasses are waiting for a shipment of lenses, and if I want they would refund my $18.50 for the 4-7 day shipping.

I've made three purchases from Zenni Optical in the past couple of years. The first glasses were rectangular, metal frame. Second one was large, square frame plastic, with engraving. The last one was small, circular, metal frame. I filled out the prescription numbers of my eye prescription online once, and it was very easy to find. The face that Zenni put on there allows you to see what the glasses look like and the size of glasses, which made ordering very easy. The only trouble I had before was if I wanted to go back, it resets everything.

Zenni Optical has a more competitive price than other optical companies. I’ve already made plenty of purchases from them and I've had their glasses for 8 years now. On the website, they even have a model there where you can put the glasses on to see how big they are on an average face. I used that when I made my first purchase. I order my glasses and the customer service is good. If I lose my glasses and I need them right away, I get the expedited shipping. I like the style of full rim glasses and it's what I got. The quality is nice and better for what I paid for. I recommend Zenni.

I have ordered from this company three times this year. I didn't enjoy the process much, and I was wondering why I just didn't go to a store and just hand them the prescription. Instead at Zenni, you input ALL the data yourself, and then watch YouTube videos on how to calculate "PD" which is not normally given with eyeglass prescriptions.

Ordered a pair of glasses from Zenni and from the time they came out of the case they had the worst streaking glare at night. I took pictures and contacted Zenni, they told me to send them back. So I did. They sent me an email claiming that they must of been exposed to extreme heat to have the coating fail and was not a manufacturing defect. This made no sense to me since they only leave my head at night when I sleep in a room that is maintained at a 68 degree temp. Then they said that the prescription I provided was wrong so I checked it and found that not to be true either. Upon receiving the glasses back I immediately wore them again to find out that now the streaking glare has been corrected on the left lense but not the right and now they want me to send them in again so they can try to make them correctly since 3rd time is hopefully the charm.

I like my glasses and I can see through them. I got the transition and they still transition just fine. I haven't bought any glasses since I got them about a year ago. All in all, it was a good experience and I've recommended Zenni a few times. Glasses are expensive anywhere else but you can get them cheap and good quality from Zenni.

I was at first extremely pleased with my glasses purchase. I ordered express and it took the full time but at least I got them in under 2 weeks. They looked, worked, and fit well. I told many people about Zenni. They had a great customer selling their product for them. THEN :( I found out I had been cheated by them! I busted a temple on my glasses and had to look up my receipt to see the frame number to reorder. I found they had listed the correct $6.95 (advertised) price for my frame at the top, but slipped in a $20.95 charge for the frame when it went into the total below! They SWITCHED the price and overcharged me!

A friend of mine recommended Zenni Optical and they are cheaper than others. My friend also told me that their lenses are lighter than other companies’ lens. That's very comfortable because my lens can be heavy. I've ordered 3 times already in about 2 years and the process is easy. I got the full rim and lightweight glasses. However, I had to adjust the nose pads and sometimes they’re heavier than what I expected because I’m looking for light weight. Zenni's glasses are maybe not perfect or not too fashionable, but still wearable and don’t look bad. They're affordable and good quality. Zenni is a reliable company and I recommend them.

I bought a pair of children's frames for my two-year-old, by day 2 the lens fell out. We snapped it back in. It's now loose and we have to constantly snap it back in. I contacted them to ask for how to fix this, and it started with - "We need a photo", then another rep says, "We need a video" and then the third rep says, "Send them back in." Really? So my two-year-old has to go w/o glasses?? No, send a loner pair. I can't just leave her without her glasses for God knows how long -- so you can just friggin' put some glue on the lens.

Ordered a magnifying lens. Received a foggy non magnifying lens. Called the 800 number (in Novato? Yeah right). rep told me I could have a 100% 'store credit' or 50% refund. I wanted an entire refund. Finally, I agreed to take the store credit and order another pair. THEN she told me that I would have to pay shipping on the new ones (original order was advertised 'free shipping', and that's one of the reasons I made the purchase. So, I responded to an online ad, made what seemed like a good purchase, received a product that is unusable/unwearable, and then when I tried to rectify it I found that no matter what I chose to do, they were going to charge me MORE money. They want more money from me because THEY failed to deliver a usable product. AND, this company is NOT in Novato. It's in CHINA! STAY CLEAR!!

It's easy and simple to order from Zenni online, and I like it. I ordered glasses that would get dark when you go out in the sunlight. Once that came, it didn't do that, so I had to contact customer service.

Zenni Optical is a place to buy cheap eyeglasses. My advice would be to read the fine print before ordering and don't rely on the photo try on frame option made available on the Zenni website. Colors differ online and little compares to feeling frames to get a sense of finish and quality. Zenni was very customer unfriendly when this customer had a problem. The eyeglasses I ordered didn't look in person at all like they looked online. I called Zenni for a return authorization and was told that was not possible since I had purchased the glasses with a store credit from a previous order (which also didn't look good in person).

The anti-reflective coating on the outside of my progressive lens became so cracked so as to be unusable. Zenni order numbers **. I found a chemical that removed the outer coating but then the inner coating became badly cracked. I did not even know there was an inner coating. How can I remove the inner coating?

I'm surprised to see the bad reviews on Zenni. I ordered my glasses and received them in 8 days. My prescription is strong, and I can see great with them! Prescription is perfect. I also love that you can upload a picture to see how frames will look on you. I ordered the cheapest frames, and I am very impressed with them. They are light, yet sturdy. Zenni also sends your glasses in a nice case, and also a matching lens cloth. Thank you Zenni for your service.

Price is excellent, glasses is well made with prescription. Frame needs additional description for people who have wide face. I ordered based on frame width, frame is beautiful, it is also very sturdy metal. Despite of its width, it needs adjustment. A description of whether it bows out on the frame or not, would help to decide if fits better with wider face, would be helpful. I ordered 2 pairs of glasses, in 2 different orders, at same time. 1 is standard shipping, the other one is priority shipping (more expensive). Standard shipping arrived within 7 days, the priority shipping did not get here until 2 weeks later. So I paid more money for shipping, and received the glasses a week later. I would not recommend to pay extra for shipping.

I needed the cheapest pair of glasses I could find, and I ended up getting a full rim from Zenni Optical. Their website was pretty good and I'd recommend them.

10 years ago, Zenni was pretty new to the market and they offered discount prices. I did a little research on them and turned them up. In the earlier years of me purchasing from Zenni, their reps were very receptive and would tell me how I could do things. Back then, I picked tints and the kind of glass that would be used. Their reps also taught me how to determine what my interocular distance is. They were also a Chinese outfit before and they had to wait for the Chinese manufacturer where all the work was done. Now, they've moved and they can create lenses in the States.

I purchased 1 pair of glasses with blue light lens modification. I am acutely aware of changes in my vision and noticed immediately when the optical center of my new glasses was not to the quality I expect. Zenni delivers a lens within a margin of error, but not good enough for my needs. Perhaps they can find a better lens manufacturing method for high index prescriptions. Their 50% refund policy is also wanting, a poor deal when they ship a low quality product.

Updated on 05/07/2019: For about 3 years I bought Zenni $25 titanium frames with progressive lenses. The titanium part of the frame was great, you could actually bend them without breaking. However, the nose-piece was made out of very brittle metal and would snap after just a few weeks, or sometimes just a few days, making their titanium frames less sturdy than $7 reading glasses you buy at Walmart. So in 2018 I decided to go to the $7 half-rim glasses, thinking if I'm going to be replacing frames all the time, I may as well buy cheaper frames. These were more sturdy than the titanium ones, but eventually I broke one of these frames and had them send me a new frame. After watching the replacement video, I tried popping the lenses out the way they say to but it's not possible - the lenses will break first. Which is what happened, I broke my good lenses trying to pop them out.

I have family members who use Zenni. I wanted some extra pairs of glasses to have around, so I've ordered from them twice. The process was very easy. I chose pairs that I thought would look good on me. However, when I had to put my prescription in and the website wanted to know the distance between my irises, that was kind of weird because it wasn’t in my prescription. It did okay, though, and I got close. Also, the time it took them to deliver my order was pretty fast considering where we live. Zenni's price is good, as well.

My coworker had just ordered some of her glasses from Zenni Optical when I had broken my glasses. I like the glasses from Zenni and by now I've already ordered about 6 times. Their online ordering process is very easy. The most recent time I ordered, I got a full rim and it had a vintage look. I recommend Zenni all the time.

I have worn glasses since the age of 7 and never had a positive experience with them until Zenni. I have a high prescription and glasses often gave me headaches because of how heavy they were. My Zenni's (high index 1.67) are the lightest pair I've ever owned - I don't even feel them on my face! The frames are great quality, flattering, ordering was so easy (use the try on tool, and be sure to measure properly), and they arrived well before the expected delivery date. I had been wearing contacts for several months as my last glasses broke and I hadn't found a frame/style I liked at other stores. I took a chance on Zenni and now my eyes are happy, healthy and I can see so clearly. Very happy, will order again and recommend to everyone!

This company is a scam. Do not order from Zenni Optical. They took 50 dollars from my credit card back in April and 6 months later I still haven't received glasses. I called customer service today and they have no intention on mailing me glasses. Further yet the service they claim they are going to provide you is also illegal. No glasses can be made without a prescription signed by an eye doctor. I will be glad to see this company face the fines and penalties it has coming.

To say I am disappointed would be a gross understatement. I am heart-broken and dismayed. The glasses I received were of such poor quality I would imagine they would have broken within days of use. And FYI: I did not choose their cheapest frames. I was shocked when I received the glasses. One of the two pair of glasses did not even have hinges for the arms. How do you properly wear, fold up, and store glasses with no hinges? I was supposed to stretch them when putting them on and just try to smash them together to store them. I would be embarrassed to wear these in public!

My family has bought over 5 glasses from Zenni last year. The stem of one of my glasses just simply broke after only 1 year of use. I am very disappointed. None of my other frames have ever broken like this. Glasses are of very low quality. Once I wrote to customer service to give me a replacement, they just simply responded they can't. They should take responsibility for poor quality of their frames and offer more than just an apology. I spent over $200 on these glasses. Terrible service.

A friend suggested Zenni to me years ago and I liked their prices. I've ordered a ton of items since then. I used to get my glasses at JCPenney and they would scratch so I’d have to do a lens replacement like once or twice a year. With Zenni, I can order a new pair and it costs me less than to copay for the lens replacement. I've never looked back and I've purchased glasses from them for my mom, husband and two daughters.

I had been going to America’s Best and I got tired of getting duped. They say 69 for two pairs, but then I pay well over $100 when everything is said and done. I came across Zenni when I searched online and I’ve already ordered multiple times by now. I like many different styles and I always try to make sure I have a handful of options if I have to wear glasses. I still have the first pair I got and I love them. There was one pair I got that I wasn’t as happy as I could have been because the lenses were off a bit. But for the most part, I’ve been happy to deal with them. Also, the online ordering process is very straightforward and I really enjoy seeing their low prices. I’ve even sent a few friends to the site.

I’ve been purchasing from Merry Maids for many years and it has been easy. The shipping was fast. The quality of the items is also good.

Zenni Optical provides me with a terrible experience. To start, it took SEVERAL weeks to even receive my prescription. When I received my prescription, the prescription was totally wrong. I sent the prescription back to be checked for prescription. They confirmed that the prescription was incorrect and provided me the option to order another pair so that they could correct the mistake. This happened THREE other times following. Each time the prescription was wrong. After two months without a pair of working prescription glasses, after the last time receiving the wrong prescription, I decided that it wasn’t worth the time and requested that I get my money back. So all in all, I lost money on buying packaging to send each pair back, and I wasted 2 months on this company.

My Zenni Optical glasses have been with me for four years now and it's holding up well. I've already recommended the company to other people.

I really like the prices of Zenni. I ordered from them in the past. Recently, I was trying to get two pairs from them, one for my 16-year old daughter and one for my 10-year old daughter. They didn’t have the one in stock for my 10-year old daughter. There was an option to get emailed when that came into stock, so I got a pair for my 16-year old and then after the email, when it came into stock for my 10-year old. However, the frame of the pair that I got my 10-year old broke and I didn’t get an insurance. But they said I could just reorder the frame itself and just pop the lenses out and put them in the new frame and so, I did that.

I searched online for a pair of cheap prescription glasses and decided to go with Zenni. Since I've found them I've ordered more than a dozen pair. I order them three at a time. I went with a blue, a basic black pair and another weird pair that I just wanted to try out. You can upload a picture of yourself and then try some glasses on your face on their website. When I tried the glasses they were pretty cool.

Zenni' s glasses are great. Their prices are good and a lot cheaper, and they have nice styles. We've bought from them six times already. My husband has three specific glasses and he always orders because he tends to lose them all the time or they just get broken from working or rolling on them while asleep. Zenni Optical shipped out the glasses quickly. The glasses came in one piece and in great packaging. We love them.

I was searching for an eyewear online and found Zenni Optical to be the cheapest so I got one from them. It was the first time I bought an eyewear online. Their online ordering process was easy and everything went smoothly. I purchased it over a year ago and so far, I've no problems with it.

The return/warranty info isn't given to the customer very clearly. We all know the long forms you click through to make a purchase! There isn't a link in the email about returns, I had to search for it on the site. I acknowledge that I called 30 days after I had the glasses (crazy circumstances like having to move my husband across country to deploy happened). The rep was not understanding or helpful to come up with a solution. I haven't worn the glasses, they aren't made for someone who can only see out of one eye. The nose pieces are way too big and that's all I can see when I put them on. (If you have monocular vision you can see your nose all the time). I just wanted to return for store credit to see if I could find a pair that would work for me. But now I'll never use them again or say nice things about them.

Received defective sunglasses. The left side frame and lens was VISIBLY smaller than the right side. Sent many photos and measurements to prove this yet I was told via email that the frames looked fine and that I measured wrong. After several emails back and forth I was eventually advised to ship them to California for inspection (I'm in Canada and the defective frames came from their plant in Ontario). After several weeks I finally receive an email from Zenni telling me what I already knew - the frames were indeed defective! I was advised that they will remake and ship new ones, and they would refund me a whole $2.50 for return postage - it cost me $14 to ship to California from Canada! These glasses have cost me way more than they're worth. It's been weeks now, the summer is over and I still don't have my sunglasses. I will not ever order from Zenni again. So disappointed and frustrated with the whole experience.

I love Zenni Optical. I had never ordered my glasses online. I heard about Zenni through a friend and they were the first ones I’ve ever done online. I've had tons of orders with them and have been really happy with it. I’ve only ever had one issue and they fixed it. My husband's pair of sports glasses broke and they sent me the repair kit for it. I’ve sent a lot of people to them. For what we’ve had to pay for the glasses, they’ve been great.

I needed glasses quick and I was gonna travel with them so I didn’t want to spend a lot of money in case they broke. I ordered online from Zenni Optical and I couldn’t see half out of them. They also have some crazy tint that look greenish, which was awfully odd when they shouldn’t have that. The lenses were cheap. I guess I got what I bought. I was used to things like Crizal so I ordered Zenni's highest end lens, but their highest end lens is like the lowest end lens I’ve ever looked at so I’m not gonna buy from them anymore because they aren’t good.

We ordered Frame #297324 for my son at the end of December 2017. My son wanted clear and green glasses which is why we went with Zenni. Last month the left arm of the frame metal broke off and the arm slid off. We "repaired" it with gorilla glue and my son's been wearing them until today when the right arm did the same. The plastic is not damaged. The metal connecting the hinge with the screw is obviously faulty. Zenni's response per their online customer service rep. is for me to spend more money for a replacement pair and "fix them myself". Thanks but no thanks Zenni. Your online competitor EyeBuyDirect addressed their quality issue for me this year by sending 2 new pairs when I mentioned that they had both cracked while inquiring about something else because when something you sell is faulty that's the way to make it right and keep customers. Good try with getting more of my money though.

I heard about Zenni from my manager from work and I like the frames better than any other lines. They have more stylish, modern frames. I got a pair of round, creamy colored glasses, which is like a cheap style I like. The first time Zenni sent them, the prescription was wrong and I had to resend my frames back. They sent me a new pair right away and the customer service was fast and good.

When I received my first pair of glasses, I couldn't see out of them at all. I had ordered them with the wrong PD. I was able to return them for a store credit and then reorder them with the correct prescription, which I triple checked against the script from my Dr. When I received the second pair, I couldn't wear them because they made me feel dizzy. I actually took them to my eye doctor and they said that the optical center of the lens is in the wrong spot. So, I returned them yet again. They deemed the glasses "defective" and "rushed" me a new pair.

Heard about Zenni from their TV advertising and decided to try them out. I recently had an eye exam and new glasses, but wanted another extra pair. The website offers a good selection of styles, and a good system for measuring size. It was very easy since I had a recent prescription. I ordered a basic pair which in total came to under $20 delivered. Glasses arrived in about a week. Very happy with the quick turnaround and low price. Glasses were perfect match in prescription to my other ones. Quality seems good, at least for $20! I would definitely recommend to anyone who needs another affordable pair of glasses. I've paid three to four times as much from a "one hour" retailer and received a poorer quality product. You just can't beat it for the price.

I look at all the stuff whenever Zenni Optical send me an email and I’ve chosen a lot of different eyewear from them over the years. Zenni Optical's online ordering process is very simple and so far, they’re doing great. I’ve recommended Zenni to many friends.

Prescription of glasses received from online order was way too weak, having ordered "Mid-Range Progressives", which I understood to be a selection of the line of demarcation for where the progressive adjustment begins, but instead the glasses ended up being more of reading glasses, and unusable for any distance vision, and only good for very near distance use. Company states it is basically my fault for making that assumption that there would be a spot on the lenses that actually have the full prescription, but just higher up.

I purchased a few pair of glasses from Zenni because of the low prices, the glasses are lower end quality as well as the lenses. Zenni has a huge problem with their anti-reflective coating, if they are exposed to the sun for a short amount of time, they get these small cracks called crazing, I was at Disney World all day and just wearing them in the sun while waiting in the long lines for rides, they crazed.

Don't know who is at fault but my lenses only cover half my face and when I look down I see open space. These lens are really small but maybe I didn't follow or understand how to order them. I didn't pay a lot of $$ but the result's poor to fair.

I always liked glasses frames, well before I got my first prescription glasses for reading. I’m not a name brand person, so, I won’t know the difference between RayBan or Calvin Klein’s. Seeing so many choices at such reasonable prices thrilled me! Then I looked at their variety of progressive lenses and I can’t find such anywhere else. The midrange works well for me due to my extensive computer work at my job as well as reading. The other sites have not offered these choices with progressive lenses. PLUS... I have 4 pairs of unique frames, and none of them reached even $80.00. I’m sold.

I had a pair of glasses for two months, when the frame broke when I was cleaning them. I contacted Zenni, and was pleased when they sent me a replacement frame at no charge. However, that's when it fell apart. I watched the video three times, and worked for over two hours trying to get one lens into the frame. I have good hands from sewing, jewellery making, woodworking, knitting... you get the idea. I used boiling water and a blow dryer to try and soften the plastic. I oiled the inset. I tried in the air, on padding, working from each side, top and bottom. There is no way that lens will go into that frame.

So my order came out to $37.95, my glasses were originally only $19.00 but apparently I have small pupillary distance (61) so I was charged extra. Whatever, I didn't even care. Charge me extra, it's only $10.00 more, what do I care? A few days later I was called by my insurance company and told that they would pay for me to get a new pair of glasses, my mom had sat on my old pair. I went the same day and got my glasses, loved them. I decided to cancel my order with Zenni Optics, I'm a college student, trying to move out as soon as possible, I don't splurge money on ANYTHING! There have been days where I just didn't eat because I didn't want to waste my money pointlessly. So every dime I have I'd like to keep.

The problem with Zenni Optical is that you really have NO IDEA whether the eyeglasses will fit your face or look good on you, no matter how carefully you measure. The preview is misleading and so are the measurements. And since you may have to try many pairs of glasses to find ones that work and they won't give you a full refund after the first one, you can end up spending a lot of money.

A friend recommended Zenni. I like their pricing and I’ve ordered more than once. The reps have been pretty responsive and my interactions with them have gone well. The initial order was incorrect but it was my mistake as something in their website made it really easy to make an error in ordering. I don’t know if they ever changed the way one puts the prescription numbers in, but I switched it around. And the way the little drop-down works is it goes negative when it goes up and positive when it goes down. So though I triple-checked the order, I never noticed that it was on the wrong side. But I was given a free one-time unit replacement so that was okay. One time, Zenni lost a pair in the factory and found that it got damaged there before they got sent to me. It took a while to track my order down but the reps made up for it by credit pay. And then they had a sale so I was able to get almost a free pair in addition to that.

I received someone else's glasses instead of mine and called about a week ago to get it sorted out. The CS person was apologetic and offered to remake and resend the correct pair, although I had to pressure her to expedite the order. I thought all was well but I realized today that I never received any confirmation via email. I called again just now only to find out that she'd only made a "request" to have them remade and that no action had been taken yet. A week later! The person I spoke with today said all she could do was put in another request. This is very time sensitive as I'm moving in 2 weeks and now there's no way I'll have these glasses in time. Absolutely unacceptable and I'll never use Zenni again nor would I recommend anyone else does.

Zenni Optical's price is cheaper compared to other eyewear companies and they have good glasses. I bought round glasses from them which is like a Clubmaster and it looks good. The order took a bit long to arrive, so I emailed their customer service and had a good interaction with them. They were polite and told me that it was gonna take a while. I waited for two weeks and the order came in. It would be better if their shipping can be faster than two weeks. Other than that, everything was good with Zenni.

I thought these were great frames for the price until I’ve had to reorder twice within a year due to my glasses breaking. Not a very good value as now I’ve spent more than necessary due to cheap frames that break. Love the style but I’ll have to purchase elsewhere.

Zenni is affordable for somebody my age that's on a fixed income. I've been with them for five years and I usually go with the rectangle glasses. They feel comfortable. Also, the delivery is usually within a week and we live in Alaska. I'm very happy with them. I've recommended Zenni to many of my friends and have ordered some for them as well.

I ordered my glasses from Zenni because they could make it cheaper. However, I've stopped using Zenni because every time I would order from them, I would get a re-order email saying that my prescription was too strong and the frames wouldn't work. And every time I don't put in the numbers they would give me, the glasses would be little kids' glasses and not adult ones.

Zenni's advertising caught me and I’ve been using them for a couple of years now. Ordering online is very easy. I had a quick question with their CS and they answered it correctly. I’m pretty cheap and I don’t like going into a more standard store and spending $200 or $300 on glasses. With Zenni, I can buy them for 10. It's a great place to do business with.

I ordered a pair of glasses for the second time here and they do not fit. Since I returned a pair of glasses the last time due to poor quality, they only give you a 50% credit if you have a problem again. Don't waste your money, go to an optical center as some things cannot be ordered over the internet.

It’s going well with Zenni Optical. I purchased from them because of the price and the convenience that I can just order online and the glasses will be brought to me. I don’t have to move out of my house. And the glasses arrived at the time they said. I will recommend Zenni. My cousin had used their service before as well.

A friend told me about Zenni Optical and I liked that they were such a good price. I recently purchased the oval-shaped glasses with a half rim and I like them. I liked all of the ones that I've got there. But on two of my eyes, there's a certain part of my prescription that is different. Most people, it's the same. So, Zenni chooses not to do those differently, even though there's a handful of people that's different. The only challenge I've ever dealt with was trying to get the glasses adjusted 'cause over time, they always go out of whack. And I don't know how to do it myself. I know a little bit, enough to get me in trouble. But luckily at Walmart, they will adjust anybody's glasses for free so that works out well.

I've purchased 6 pairs of prescription glasses from Zenni. They are a good value and I have had good response from customer service when needed. I'm able to purchase glasses cheaper from Zenni without insurance than from my optometrist using my insurance benefits.

Zenni's glasses are cheaper, and I just bought my first eyeglasses. I got a full-rim and the quality is fine. The customer service team was okay, too. But I had a question a long time ago and I don’t think that problem got solved. Also, the online site was fine but I wish it was easier to contact them and to speak to the reps when we have any questions. I recommend Zenni if you want something that is affordable. It might not be the best quality but it’s something that you can definitely use.

I went through the online order process with little pain, entered my prescription, chose my frames, and paid with my debit card. A little later, I got an email letting me know that my prescription is "too strong" and that Zenni couldn't fill my prescription, a prescription I've had since 1981, that I have had little difficulty getting filled anywhere else. The money I paid was taken from my account, and the email let me know that the charges would be reversed in 5 to 10 business days. That was unacceptable, I performed a chargeback with my CU, using their own email as a reason and had the charges reversed immediately. No one in my household will ever be using Zenni Optical ever again.

Ordering online through Zenni Optical's website was easy. I liked their prices and while the glasses I got from them are pretty good, they could be a little bigger. Still, the glasses are a good deal and Zenni is a good place to get glasses.

I don't have eye insurance and glasses were super expensive so I wanted something affordable. The first pair of glasses I bought from Zenni were substandard rectangular $5 frames. It was to have some glasses on the basis of sight only. The next time I bought glasses, I started branching out and looking for something more fashionable. I usually get whatever looks cool to me or whatever I think I look good with. I got glasses that were a little bit more expensive but still extremely affordable. It was an ocotillo something and it reminds me of a really high quality brand of glasses that people wear nowadays. It looks really cool but is more affordable. The glasses I ordered about two years ago from Zenni were good but they floated down the river. So I had to get new ones and I love the new ones so much. Overall, everything's gone smooth with Zenni Optical and I love them.

I've ordered from Zenni Optical twice already and it was very easy. I could see the status and glasses came in the mail just fine. I like their price and they have lots of options too. My last order was a pair of full-rim glasses and I really liked it. They were cheap and cute.

I love Zenni Optical's prices and styles. I had never purchased online and they were the first retailer that I have come across. Their site is very good, simple, self-explanatory. Also, their glasses are really affordable. For people like me with a very high prescription, I have to have super thin lenses which could be $200. Before I used Zenni, I would have a pair of glasses done and I would use my own frame and it would still come in at $300. Furthermore, I like the quality of their eyewear. The frames are sturdy and the workmanship looks very good to me. Zenni's styles are also great. I am a fashionista so this is the world to me. I usually go for the cat eye glasses. I have all the edgiest glasses that Zenni has but still a little more edge would work for me.

I got some purple plastic glasses from Zenni Optical but I don't like them. I think the bifocals in the lens are too high. I've had the glasses for about six months but I'm not able to adjust to the bifocals. When I'm looking normal, I can't see through the bottom part. But Zenni was cheaper than the original eyeglass places. It was my first time ordering from any online optical store and the process was cool. I liked that I could post a picture and look at myself with the glasses on. That was my favorite part. I was also able to input my measurements and my prescription then pick out the ones I wanted. Everything was good, easy and accessible.

A few days ago I changed my old e-mail address to a new one. However, today I tried to access my account using my new email address. When it came up none of my information, prescription, old orders, and a store credit did not show. I want to place another order put need the aforementioned data. I called the Zenni Customer Service line and was disappointed with customer service. No one including a manager could not help and were defensive and unhelpful. I did talk with a manager who promised the "lab" would contact me to assist. However, no one contacted me. Then I tried to contact a online chat X 3, but was sent messages that representatives were unavailable.

I ordered 3 pairs of glasses before from Zenni Optical, 2 (same frame) for myself and one for my wife. One of the 2 lasted only a few months before it snapped in half, the other lasted about a year before it snapped in half in the same spot. The one for my wife was not made accurately, so she never wore them. Recently I ordered 2 different frames with the same prescriptions for myself (the ones that were made ok). One pair is ok, the other is completely off, as though it belongs to someone else. I did not bother sending them back because I don't expect the frame to last long, in which case I can change glasses and use them longer. The only reason I ordered these pairs again was because I needed cheap glasses until my insurance would cover a new prescription.

I liked the prices at Zenni and I got two pairs of glasses from them. Ordering online from them was easy. Currently, I have one full-rim style and one half-rim style and they seem to be holding up well.

Ordered sports glasses for my daughter, received safety glass with a hookup lenses which gets hook to it at the nose and you can only see straight, imagine buying safety glasses from a dollar store that doesn't fit (maybe fits a construction worker with eye size lenses hookup on the nose. I could have flushed the money in the toilet...)

Where we are, the local prescription eyewear is very expensive. Zenni Optical has cheaper prices and I've been purchasing from them for a couple of years now. I order for my family and we all use different styles. The quality of the glasses is good.

Years ago, there weren't too many online optical shops. My friend recommended Zenni so I went to their website and looked for glasses. They had a description of what each thing was. Ordering was very easy and I just entered data. Also the site has the ability to upload a picture of your face and put the glasses on. That's a feature I really like about Zenni's site. Also, their glasses are cheap and they come as I order them. I recommend this company to other people.

Zenni Optical's prices are great. My daughter and I both wear glasses and we did the "try-on" feature, which is not the greatest, but I can upload my photo and try the glasses on. I made my first order about two years ago for around $50 and it was supposed to be my temporary extra pair. I have a pair of Jean Lafont that was $900, but my $50 glasses wound up being my everyday pair. The quality of my first order was wonderful and it was my favorite. I was so happy with that pair that I recently made a big purchase of around seven pairs from Zenni.

One of my friends told me about Zenni Optical. I tried it out and I liked some of the frames. I ordered online and it took a long time for me to get them but the glasses are good. I wear them a lot and I like them.

My experience with Zenni Optical has been great. I like their flawless design and they have a great selection. However, I wish that they would ship faster, like if they had next day or two-day shipping. Other than that, their pricing and quality are good.

A friend recommended Zenni Optical to me and I liked that I didn't have to pay all the extra fees that go into it as long as I have my prescription. I ordered once when I was in Sweden and recently I ordered a round pair of prescription glasses with transition lenses and they're amazing, for what they are. Ordering online is pretty quick and I'm glad that Zenni has a wider variety of choices. The first pair I got was the basic but when I found these round pair, they were exactly what I wanted. I've already recommended a couple of friends to Zenni. I told them that Zenni is a good website to go get a pair. All they need is the prescription, and if they don't want anything too fancy, or if they want something more personalized, it's great.

Frames of glasses deteriorated after a few months. The screw holding the lenses in place just fell apart. On close examination the screw seemed to have rusted and broke. These glasses are junk. No response from the company after several attempts. Junk!

Zenni is cheaper than other prescription eyewear companies. I've ordered huge pairs of glasses from them, and the quality is good. But I was upset that I could have taken old pair of glasses and get a new prescription in the frame. I had several pairs of glasses that I really like and I wanted it to change to my new prescription and I can't do that. But other than that, everything is pretty good.

We were using tendollarglasses.com years ago. We looked for other options and ran into Zenni’s website. They had very inexpensive glasses, we tried them out and it worked very well, so we continued to use them. We purchased last year and the ordering process was pretty easy and intuitive, too. The glasses came as soon as we had expected them to. However, we had an issue where wanted to switch the frames. So, my wife contacted customer service and the concern was handled pretty well. Overall, we've had a good experience with Zenni. We have recommended a lot of our friends to them and a lot of them switched over.

In the past I have purchased from Zenni Optical a lot. I liked their prices and styles. I have about 20-something pairs and there's a blue metal frame there that I liked the most. I also have the asymmetrical one that has one circle and one square. I'm wearing those right now. The most recent was a pair of prescription sunglasses. I like the blue ones because they get a lot of compliments. They look stylish. And the asymmetrical one, everyone notices it. Ordering online is super easy. I had one order that took longer than it would, but no big deal. I hope Zenni keeps the strange styles coming. That's a huge plus. I recommend Zenni to people all the time.

I ordered 2 pair of sunglasses both with polarized amber tint (that I paid extra for) - the only difference was that 1 was blue mirrored finish and 1 was rose gold mirror finish. When I received them the blue mirror was clearly amber and the rose gold mirror was clearly grey. When I questioned this and sent pictures of the difference, their explanation was that this happened because of the difference in the mirror finish. That explanation of why one is amber and one is not is absolutely ridiculous. If that were indeed the case, the rose gold mirror would certainly show more amber than the blue mirror not vice versa.

I am so incredibly happy with my readers from Zenni.com. If I'd bought the exact same pair from my optician, I would've paid $230, but I only spent a little over $50 thru Zenni.com. The process of filling out my order was simple, direct and the glasses came within a matter of a few business days. After a month of owning them, a lens popped out due to a loose screw. They're readers, so I'm hard on my glasses, taking them off and on a hundred times a day. Anyway, when I contacted Zenni's customer service, and asked for help they ended up sending me an entire new frame with a mini screwdriver and 2 screws. All this free and received within days. The customer service rep was very professional, the company is top notch in my opinion and I will NEVER buy glasses from my doctor's office again. I'm sticking with Zenni. I've posted an abbreviated version of this to Facebook to let friends know. Zenni has a loyal customer right here. Thank you.

I've ordered from Zenni Optical three times now. I like their price. Also, the selection of the glasses has been great although with my first order, Zenni didn’t have so many options as they do now. It was originally just whether or not you wanted some shade when you're ordering sunglasses. The online ordering process has been very simple too. The only thing I had difficulty with was with the option where you take a picture of yourself so that you can try the glasses on and have it come out at the right size according to the glasses. Most of the time, the glasses looked larger in the picture than what they actually came out to be. When I tried my first set of glasses, it looked like they were larger than they actually were, so when I got the glasses, I thought I have a big head.

Zenni had a frame style that I liked and it was a lot cheaper. The glasses are full frame plastic composite and they look a little brown but they're actually pink. My glasses broke some time ago and I called them asking what type of plastic it was. They were relatively knowledgeable about the materials that they are using.

I liked Zenni Optical because of their process. Their online ordering process was easy. I bought full rim glasses from them as I liked the way those looked. I was able to see myself with them on. Also, I could try them on using my cam.

I've ordered once from Zenni Optical and I won't be going back the other way. Once I figured out how to measure the pupillary distance, it was easy and simple to order. The glasses came early and I love them. I got them for less than $100 which is very affordable. I had to have titanium and usually, these glasses are over $500 when I order in the store, which is ridiculous. I could’ve gotten about six pairs for what I pay for one in the store. The Zenni glasses are also durable. I would definitely continue to order from them.

I was trying to be economical and so I started looking for frames and styles that I like. I got on to Zenni and they have great styles and some great prices. However, I called a specific number and then they called back. It was not the right person to talk to and I have to wait a couple of days or throughout the day to get someone to call back and tell me to call another number. Then the last customer service rep I spoke with was rude and condescending. I asked him basic questions since it was my first time using the product line and their website, but he was in a hurry and that's one turnoff.

Zenni’s prices weren't too bad and I had my prescription, so I wanted to try one out and I really liked them. I bought regular glasses but I accidentally got a bifocal. They told me that I have to return them but I didn't want to go through the trouble because it wasn’t that much of a deal so next time, I would just get a regular. I enjoy and appreciate Zenni Optical's glasses and I would recommend them.

I got half rim glasses from Zenni Optical a few months ago and the online ordering process was easy. Also, the glasses are okay but when I first put them on, there was a little adjustment that I’ve never had to deal with any other glasses before. I don’t know if it’s the way they their lenses are split and not fitted. But I like Zenni's price and styles and I'll be ordering from them again.

I bought a pair of progressive glasses with transition lenses. Frame were super cheap and kept dropping the lenses out. The transition lenses chipped in the same spot on both lenses within 6 weeks. They would not replace or fix. Customer service is a joke. When I called after 10 days to see what they are going to do, I was told it was a manufacturer defect and it would take a month to get another pair because they had a lot of returns. Two days later received an email saying it wasn't a lens defect. After calling the representative again I was told they lost my glasses. Now they are found and I did the chips. We went back and forth for a while then after being on hold for 15 minutes I talked to a manager. He told me "I can send them back or throw them in the garbage". This is a very condensed version of what happened. Save your time and sanity! Don't buy from them.

Zenni Optical's products seemed to be of good value. I ordered three pairs of glasses of the same style and ordering on their website was all right. I've had my glasses for four months now but I ended up not using them very much because I've got a round head and I bought large or XL glasses in terms of how the frames fit, and they pinched my head a lot and didn't fit it. It would be nice if there could be a clearer way of being able to tell how the glasses would fit my head better. When I first got my glasses, I really needed them here ASAP and I paid for the upgraded, faster shipping time. They were able to get my order out of their factory super quick and ship it over here. I was impressed with their express shipping because the products I purchased were coming all the way from Shanghai.

I've ordered from Zenni several times over the years and never been disappointed but this time, they've gone above and beyond. I ordered my progressive glasses five days ago and got home to find my beautiful glasses today! The fit is perfect (I measured a pair I already had as a guide and used the try-on feature on Zenni's website) and the prescription is spot on. I recommend Zenni to anyone who wants great glasses at amazing prices!

I got two pairs and they're both full rim. It was pretty hard when you aren’t trying them on, so I went with styles that I knew were similar to glasses I've had in the past. And I've been using them now for three months. If there was a Zenni store or if they did something like Warby Parker where, “We'll send you five frames, you send back and tell us which ones you want,” I would have probably tried wire frames or rimless, but I could only go with what I've known works. But other than that, it's been very pleasurable, nice and easy, and the ordering process was simple, which I appreciated. My brother has ordered from Zenni Optical before as well.

My mom told me about Zenni and I’ve been working with them for four years. Recently, my old glasses broke and I got full rim glasses because I liked the way they looked on my face. Also, it’s a quarter of the price as getting glasses from the store.

Zenni Optical had a decent selection and the price was right. I’ve got four pairs of glasses from them on two separate orders. Everything has been pretty spot-on and I’ve already recommended them. With their price, you could get a pair of glasses for every outfit.

My Medicaid covers my glasses but the Medicaid glasses are cheap. I didn’t really like them and I only had a choice to get another one. But every time I go to an optical, they just sell the brand ones. So I decided to get them online and I looked for non-brand prescription frames. Ordering online from Zenni was fast and easy. I did it through my phone. That was how fast and easy it was. I had my prescription and I filled everything out. I had a question about something that I had to put a number in but there was a little question mark and that helped me out. The glasses came fast too.

I didn’t like the glasses that I got from my doctor and wanted some backup ones. My friend told me about Zenni Optical’s page as she buys glasses from them. She has two pairs and she told me to get from Zenni for their glasses are cheap and nice. Zenni has a good page and I’ve only ordered one pair which were full rim glasses. Their buying process was easy and fast. I even told my parents and my stepdad got some glasses too. The glasses are great, I love them, and they have lasted me a long a time. They are a bit big on me but they’re not falling off constantly. Although it bothers me a little when I look at the light and it reflects and shows two lights, I didn’t pay for the option of not having that. Other than that, I would recommend Zenni Optical to my friends and they got them too.

I ordered a pair of sunglasses on June 1st, I received them on June 15. Although the prescription is fine the frames are the cheapest looking frames I have ever seen! I can get a $10.00 pair that looks better than these. I will not be ordering from here again.

My co-worker had a good experience with Zenni Optical. I then got a full rim, kids glasses for my son. I’ve ordered six pairs now as young kids would break them. The online ordering process is very easy as long as I have all the information. Everything has been great and I definitely recommend them to a few friends. It was a quick and an easy experience.

Our daughter had purchased glasses through Zenni Optical and had a good experience. The prescription was accurate. We also thought it’s less expensive than going the traditional route so we decided to try it out with my husband’s glasses. Everything went well with them. My husband uses the glasses every day. In fact, we’re gonna be ordering some more. I’ve also told friends about Zenni Optical and let them know that their prices are reasonable and their products are really good. I have friends that are trying it because they can’t afford to purchase them normally.

A friend told me about the price point of the Zenni glasses and it sounded like a good deal. You can also upload a picture and that worked for me. I have an oddly-shaped head and I have a really hard time finding glasses. I was really surprised because the fit was so perfect. I've had the full rim glasses for about four months now. I liked the way they looked and the quality is good. I would tell others them to go check Zenni out. They have good prices and a decent selection.

I placed an order & paid in full for 2 pairs on glasses on May 25, 2018. After a week with no email indicating the progress or estimated shipping date I live chatted with Zenni. I was told that it would take 14-21 days for my order to arrive & someone would contact me via email. I later received an email saying the same thing & if I wanted to cancel the order to notify them. Another week later I emailed again asking about shipping date. Zenni responded by saying they were "waiting for me to tell them it was okay to ship". This angered me so I called & asked Zenni why they needed me to tell them to ship? I spoke with a manager named Joe who apologized & promised to not only email the lab to direct ship but that he would monitor my order & I would get email abt tracking #.

I was reasonably satisfied with the selection at Zenni. The first glasses I got were sporty-looking, but they're a little small for my bifocal prescription. I also got the blue blockers, though I’m not sure if I entirely like those now. Overall it’s my first experience wearing and buying glasses, but I feel satisfied with my purchase.

I had order sunglasses from Zenni based on customer reviews. They send me the glasses and they looked only problem they put in wrong prescription in one eye and now they do not want to correct the mistake. When I asked to talk to the supervisor I was told that he cannot come to the phone as he is busy but he has confirmed to the agent they cannot replace the lens. When I asked if they will expect me to use Zenni again the agent said “YES”. That was funny so I laughed and thanked the agent for his help and hung up. Avoid Zenni!!!

With the overall price of Zenni, it was worth giving it a shot. I've purchased from them about nine times. I have five pairs of glasses myself and four for my wife. We bought the half-rim, the cat eye glasses and lately I've been buying a lot of the sunglasses. The only downside with the online thing is that you're not actually looking at what you're getting. My first time everything came okay. But the second time I had problems because I didn’t know how dark the tint was. I thought I was getting a light tint because it was like 10 or 20%, but it turned out to be a lot darker than what I wanted.

I was looking for ways to save money on glasses and I googled it. The glasses at Zenni always looks good. It's hip, stylish, up-to-date and also cheaper. I have three children who wear glasses so we tried the rimless, the cat eye and the anime look. We did everything. I always email their customer service and they always email me back. I talked to them on the phone as well and they’re good and on point on their work. I place my order online and send the prescription separately by email as well, so they can match it up and confirm it. And they get back to me, tell me it’s all good and they process it. I recommend Zenni to everybody.

Zenni's service is good. It was recommended by a friend, and we decided to give it a shot. The first time I ordered from them was four years ago and have ordered from them several times for my son and for myself. We've gotten almost all kinds of glasses according to our preferences. When I break my glasses, I order there. At least, even if I don’t have that amount of money, it’s still affordable and that’s the main key. We order and choose the glasses that we want online and then we put the specs of what they’re asking for. We base the specs on the grade of our previous exam, then after that, we wait for it. It’s awesome that Zenni has decided to have an online order for people who can affordably get hold of spare glasses, and not just one spare, at a very reasonable rate.

The first time I ordered from Zenni Optical was several years back. They were the cheapest option. I purchased three pairs of black glasses from them and the glasses I currently had for two months now were great. My only complaint and it's probably my own fault was I didn't get the anti-smear coating so they get dirty really good. Their online ordering process could not get any easier. I just have my prescription and I put it in. The only thing I had on the process was on a previous pair of glasses I ordered. They had recommended for the wind index on it and I picked one that wasn't recommended and then when I got the glasses, they had kind of weird prism effect. The problem was my prescription was too strong for the how thin and the type of lens. I get it was my own fault but it should have been something that wasn't even an option.

When I went online and looked at Zenni, they had a good selection and I really liked some of the designs and the prices were good too. Then I just filled out all the numbers for my prescription on the site, though it would’ve been easier if I could take a picture of the transcription paper and upload it. I’ve had my glasses for about two months, but I can’t really wear them because they give me really bad headaches. I drive a semi and if my eyes don’t adjust right away, I can’t keep wearing them. But I’ve sent in a couple of emails and I haven’t been given a phone number on who to contact. And every time I try to call, I’m on hold for an hour. Other than that, the quality is very good, their frames are light but durable, and the lenses are in really good shape. I got the transition lenses and they transition quickly without too much bother. And I would recommend them, but only to people who know exactly how to enter the prescription.

I’ve been ordering from Zenni Optical for a few years now. They were less expensive than others and the styles of their glasses were great. However, the quality is low which I don’t mind because the price is low. Also, the glasses fall apart and the screws become loose and they don’t have a screw set. We can’t find a screwdriver to fit the screws and each screw is sometimes a bit different. They have different hinges and I mind about the screwdriver not being available. I told Zenni about it and they told me that I could send them back to get a replacement frame at half price. But I said that was not reasonable for tightening a screw.

I was pretty happy to discover Zenni and I've had them for a while. I got four pairs of glasses at one time and it was a good price when I could have paid $100 for one pair at another place. They're stylish too. I like that I could pick any type of sunglasses and be able to see wearing them. I was wearing sunglasses before and I couldn't see, so it's nice that I can get prescription ones. I have these white sunglasses and it has a rose gold pin which I really like. I also have these green ones and I like the way they look with my skin, and it's a nice size too. The blue ones are also pretty nice. I wear those sometimes back and forth, and I have red ones when I wear a certain outfit. I ordered them last summer and I've had them for half a year now. I got two other pairs before that as well.

I found out about Zenni Optical from a friend and I really like their price and stylish frames. I like the smaller, thinner frames and I've also gone with the really oversized ones. I've been all over the place with my style because it's cheap and I've ordered three or so pairs. I love Zenni and I've told a lot of my friends about them. I usually get compliments on the glasses and then I send my friends the website. I consistently recommend Zenni because glasses are expensive and a good amount of my friends have taken up my recommendation and actually bought them. Also, they sent me an email about LGBTQ+ and that stuff really made me happy. I told my girlfriend about it. It was a blessing. Keep up the trends and going with inclusion.

This is the very first time I ordered from Zenni and I’m very happy with the quality of the glasses I received. I love their prices. And their ordering process was very good and insightful, too. I didn’t even question once what I was supposed to do. Plus, I love how fast the shipping was and I liked the way they shipped the glasses. Instead of putting them in a bag, they placed the glasses inside a case. I was really happy with it. I went with some regular glasses, single vision, and then I got some that have dark lens on them. Having a round face, I got full rectangular rims because that would look better on me. I have also told a couple of people to order from Zenni as well.

We were looking at an online source to buy our glasses from and Zenni has some pretty good reviews, so we decided to try it out. They have a wide variety of frames and colors. The products are very good quality especially for the price and I've already ordered twice. The ones I've purchased are a bit bigger with the round edges and I've had them in the past. I've had the glasses for about seven months now and they're great. Ordering online was really easy and we ordered a pair for my boyfriend too. He's never had glasses before and on Zenni's website, we are able to upload a picture and test out the frame. He loves it. The shipping was really quick and the glasses came earlier than expected. I had a good experience I would recommend Zenni.

I have very bad vision. Zenni Optical could make my high prescription level lenses and still put them in fashionable and cool frames so I went with them. Most recently I purchased full-rim glasses from them and their online ordering process was simple and efficient. The glasses looked neat and were inexpensive as well which was really great. I've purchased six or seven glasses from Zenni and I absolutely love all of them. I'll continue to buy eyewear there and recommend Zenni to my friends.

The way that Zenni Optical's products were priced and the designs that they had got me choosing them over other prescription eyewear companies. I've been using Zenni for a year now and I've purchased at least 10 pairs of glasses from them. Their website is easy to use. Zenni has a very broad range of selections and I normally go for the round style. Their glasses are age-appropriate too. I’m only 20 and they have a lot of styles that fit me, but they also have a lot of styles that fit my mom. I'd tell my friends to buy from Zenni Optical over anyone else.

Zenni Optical's selection was good and I like that they were able to post the pupil distance. It was neat and they didn’t even do that at Visionworks. When I got my glasses, they felt comfortable. I've had the glasses for a couple of months and the quality has been really good. Plus, the price is phenomenal compared to what I was paying for the frames over at Visionworks or any other place. I bought $200 frames before and then I got the black glasses from Zenni for $10 and did a little bit of an add-on for the shades so this was better.

Zenni Optical has better pricing. I've ordered from them three times, with the last pair being plastic glasses.

I ordered prescription glasses from Zenni twice a year ago and Zenni was good. I did it all online and their prices were cheaper.

I’ve been ordering from Zenni Optical for a few years now and I really like it. I have about 30 pairs and the latest was a full rim glasses, which I've had for a couple of months now. A bifocal glasses is better for me than wearing contacts and in my work, it wouldn’t be feasible for me to wear a reader. I recommend Zenni Optical all the time.

I did some research before I purchased and many people were pleased. I was too until my glasses fell apart. I called with no success. They only stand behind a product that is less than 30 days old. Lesson learned!! Go to a regular shop where you can go back in and speak to someone face to face. Don’t waste your money on a cheap product.

Received glasses - they were comically large and they gave me a headache within minutes. After 3 tries, finally got through to customer service where they told me they wouldn't give a refund just because I didn't like them. They said if they had made them wrong, they would consider a partial refund or store credit but they won't accept a return just because they don't fit and they are physically painful to see through. I never would have taken a risk and ordered glasses through Zenni if I'd known they refuse to accept returns!

I heard about Zenni Optical and was hesitant due to how low the prices were but I figured because it was so cheap I'd try it out. I got 2 glasses for $107 after adding all the accessories and shipping. Once I got my order I absolutely loved 1 pair but did fully love the second pair. I went on a live chat with Zenni and asked if I could exchange them for a new pair and they told me they have a 100% guarantee and would just credit my account the same value. The next day I got a 3rd pair for free! It was quick and easy. I now have 3 glasses for 1/4 the cost of normal glasses.

I have a friend who ordered from Zenni Optical. And because I’m obsessed with glasses, she told me to buy glasses online and showed me the website. I found putting the prescription on the site super easy but I didn’t like that I can’t try the glasses on. I’ve always wondered if I could pick a couple frames and they would send them then let me try them on. And then, I could send them back and order them. I have been ordering glasses from Zenni for about two years now and I always get them on time and they are fine. Plus, their glasses are cheap and it’s so easy if I want a new fun pair.

The first time that I had used Zenni was several years ago and all of the glasses were super cute. Zenni's website was really user-friendly. It was easy to navigate and pick glasses for my face like you can take a picture and then you can put the glasses on your face. It was really easy to see what choices that I like. There are tons of options as far as what kind of glasses that you want. And they have really great quality of glasses. They last forever.

I sign up and get told an email will arrive to give 10% off first purchase. Never received. Checked SPAM, nothing. I then decide I will just order. I get no confirmation of my order, nothing to say when it is arriving. I call CUSTOMER SERVICE which is not in the United States, and they say that my glasses are finished, but it will take 3 weeks to receive because I only paid 4.95 standard shipping. They are made in CHINA... And then I said I want to order another pair I found and would like the 10% off. They said it was not their fault I didn't put in the 10% code. I NEVER RECEIVED ANY COMMUNICATION FROM THEM... This is no EYE BUY DIRECT. I will see what the glasses look like but the customer service is abrasive and horrible.

Zenni Optical's price was what made me go to them over another prescription eyewear company. I’ve ordered four pairs in the last year and I got a few different styles and I liked them all the same. Plus I’m very satisfied with the online ordering process.

One of my mom’s friends had ordered some glasses from Zenni and told my mom about it. And then my mom ended up telling me about it. Zenni's glasses are cheap so after I went to an eye doctor and learned that the prescription glasses were like $250, I ended up getting Zenni online. I got the all clear glasses since it is different, and I've had them now for about five months. Zenni has good glasses and different styles.

A neighbor told me about Zenni Optical and they seemed like a good deal, so I reached out to them. The online ordering process was convenient and easy. I purchased the tortoise shell style of glasses from Zenni.

Zenni Optical's cost is way cheaper, and, also, their glasses are cute. I bought three pairs of glasses from them, two full rims and one wire, and I have had them for five months now. I love Zenni! I’ll probably never buy glasses from my eye doctor again.

I was looking online and I chose Zenni Optical because of their prices. The online ordering process was very easy. I went with the black frame, full rim and I customized mine and put my name on the side of it. I liked the glasses. It's about four months with me now since I ordered it.

Buy some glasses from Zenni Optical. They have a lot of different styles and the price is good. I had great service from them. A friend told me about them and I've had their full rim eyewear for 2 years now.

I saw a comparison chart with all the different prescription order online and Zenni seemed to have more features that I was looking for than the other ones. I’ve been ordering from them off and on for five years now and it has been difficult. While you’re ordering, there are terms in there and abbreviations that are not fully and clearly explained to a layman. On top of that, they don’t inform you ahead of time that you need to get your eye doctor to tell you the distance from your pupil to your other pupil. I had to ask the eye doctor about the measurements and have them explain it all to me so that I could understand it, then go back online and order from Zenni Optical. It took a great deal of persistence for me to order my first set of glasses.

I’m a student, so I don’t have a lot of money to spend on glasses but those from Zenni’s are less expensive. I normally choose Cat's eyeglasses. But one of my pairs was supposed to be scratch-resistant, but it wasn’t. I used the cloth that they sent, and I put it in the case and I didn’t drop ‘em. But somehow there’s just this whole area in the middle on the left side that is scratched up. Other than that, ordering the glasses has been easy and I usually get my glasses within a week and a half, which actually is quick.

I learned about Zenni by word-of-mouth of my brother and brother-in-law. Zenni worked for me and I liked their designs. I purchased two pairs of glasses online from Zenni Optical and received it in the mail. It was a very easy process. I bought plastic frames and some metal frames. I've had them for about six months now and they have been very comfortable and durable so far. I like the plastic frames better and wear them more often. They’re a little lighter. I work at the hospital and because they're not metal I can help with the MRI. But I like the metal ones a lot too because they make me look a little more classy. I would tell friends that it's a great product and it’s very economical. Plus Zenni Optical has tons of different styles for any taste.

I heard about Zenni Optical through a friend and they are fantastic! Every single pair that I've gotten from them was awesome. I bought three pairs. I got the regular glasses that goes from clear to black for 20 bucks and I have a prescription on that. Recently, I got the tortoise shell ones. And then I got plain black ones with purple tint for sunglasses. Zenni Optical is incomparably inexpensive. I can get a full set of glasses for $10. It's insane how low the prices are and good quality glasses at the same time. Ordering online was very simple. I just entered my prescription and the next thing, I was picking up the glasses. Zenni should keep doing what they are doing. I have recommended them to my friends.

I had a friend who told me about Zenni and I decided to try it. I got the round glasses and gold frames which are nice. The full rim type is also good. I recommended Zenni to a couple of people. They all asked me where I got my glasses and I told them that I got 'em from Zenni. I also showed them how to use the app and told them that it's awesome and a great way to get good glasses. I love Zenni Optical.