Zenni Optical Reviews
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About Zenni Optical
Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.
- Blue light/UV-blocking lens tech
- Stylish selection
- Affordable industry-standard frames
- No brick-and-mortar store
- Limited return policy
Zenni Optical Reviews
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Reviewed Oct. 6, 2014
I rated the company 3 stars, not because I have any complaints about the company. My warning is about progressive style lenses. I was never satisfied with the lenses they use. They are very thick and heavy and do not have the quality I was expecting. I got exactly what I paid for, so if you want cheap that is what you will get. I just thought some others would benefit from my experience and not lose half of their money as they only refund 50%. I think for single vision and maybe bifocal it will be okay. They are very polite and I have no complaints about customer service.
Reviewed Sept. 23, 2014
My new glasses broke in less than three weeks. I have ordered from Zenni many times in the past. While the glasses were not of the highest quality and would have relatively short lives, I always figured you got what you paid for. Consequently, this is my first time contacting Zenni with a problem. But three weeks for a $50+ pair of glasses? I contacted Zenni and was told they would send out new frames and I would have to replace the lenses. I am no eye technician. I questioned this and was referred to a video. I had also previously placed another order for two pairs of glasses with identical frames. I expresses my concern and was told my frames would be replaced within 30 days of delivery, which was not reassuring. These will be my last glasses. I am not willing to pay $50+/pair for disposable glasses that I must maintain myself.
Reviewed Sept. 19, 2014
I have a very complicated prescription. I ordered and returned the same glasses twice. Though I have had a good experience in the past, this was and still is a nightmare. I ordered progressive bifocals. Three optometrist told me both were NOT bifocals at all. When I tried to tell them, they said all these Dr's had to be wrong and it was past their 60 day refund policy. I have a pair of glasses that cost over a hundred dollars I don't wear and can't get my money back.
Reviewed Sept. 12, 2014
Followed directions. Send prescription. Measured the distance between pupils. Glasses were $128...arrived and image from right eye was way below image left eye was sending to my brain. No way adjustment possible. Had to lift the right side up to the point where the top of the frame was running a 20 degree diagonal across my eyebrow. Sent them back as per instructions and they said, "Glasses were done correctly". Got half my money back. For nothing. Never again.
Reviewed Aug. 4, 2014
I was so excited to order from Zenni, love the styles and the prices. However, when I got my progressive lens glasses and my sunglasses, the prescription did not fit at all. I couldn't wear them more than a few seconds, they made me nauseous, see double, and everything was blurry - far off or close up. I called customer service and had to pay to return the glasses to see if they were made according to the prescription. They wrote back to say they were remaking the glasses, but sent me an invoice that showed they only intended to remake one of the two pairs. I got them back and if they made a change to them at all it was imperceptible to me. I was trying them on and turned to speak to a co-worker, I nearly fell because just turning my head made me that dizzy. No, I'm not exaggerating.
I contacted customer service again and said that I didn't see the point in paying shipping to have the glasses made a 3rd time, and asked for a refund. They wrote back: "As for your case, we advise you to confirm the prescription with your eye doctor and make sure the prescription you used is correct. Thank you for selecting Zenni Optical for your vision needs". I've been wearing glasses for 54 years and I've never had a doctor get the prescription wrong. I will take them to the doctor this week, but at this point I am tired of the poor customer service and just want my $100 back.
Reviewed June 29, 2014
I just paid nearly $600 for top end prescription progressive lenses -- and that doesn't include the frames since I had them shipped by my optometrist to his lens grinder. I have had luck with Zenni before, and on this round decided to step things up. Since I'm over 70 and have other retinal issues which make my vision less than acute, I ordered readers, tv watchers (distance), and a set of lenses for progressives. Everything I do I can do better with the new lenses (I paid for a step above polycarbs) than with the expensive pair my optometrist sold me on.. And of course with the same basic prescription. Fair quality frames, I only went to standard shipping and wasn't the slightest disappointed.
Reviewed April 12, 2014
We ordered two pair of glasses with polycarbonate lenses for my son on March 26th and got them yesterday on April 11th. Both included plastic cases and wipe cloths, which I did not expect for a "cheap online glasses" company. A friend told me she normally gets her order within days while mine took a bit longer than usual. I'm guessing it is due to the making of the polycarbonate lenses. Given the scratches on the OLD polycarbonate lenses, I'd hate to see what "regular" lenses would look like at the hands of my son. There are some things one should buy up on.
The quality of both pair of glasses is amazing for the fact that I paid $73 for both, with the upgrade charge of $10 each for the polycarb lenses. My son (6) picked out one pair that looked VERY sophisticated and adult-looking, and one that very much looked like the six year old goofball that he is. For the price, he can have a choice on what he wants to wear and I'm glad he can. Several mothers with kids in glasses had recommended this company for the sheer fact that kids' glasses don't last. Warranties are only good for a year at most, and usually only two replacements due to damage. I'm not worried about it now.
Reviewed Aug. 21, 2012
I'm very pleased with my purchase from Zenni. They have a wide selection with good search options. My father said that whenever he orders glasses online, they email him back saying they can't make it for the style he's chosen. Zenni is the only size he's found that filters out glasses that aren't compatible with the pupil distance you enter. Shipping time was reasonable, and the glasses come with some nice little extras. A glass wipe cloth and a clamshell case (it's only a cheap plastic glasses case and is probably more for padding during shipping, but still.).
Don't pay for the lens protection films and add-ons. A cheap frame will run you $10 with $5 for shipping and you can get 4 or 5 pairs for what it costs to get the special coating on one pair. I'd rather get a few different styles, sizes and prescription strengths to test out what I really like. If you don't need glasses the next day, Zenni is a great way to try something new without feeling bad that you wasted money if it doesn't work out.
Reviewed April 11, 2006
3/6/06 - Order # 35255
I am returning my glasses as my eye Dr said the prescription strength ‘is off a little bit’. They are not strong enough for reading my PC and in addition my left eye does not see distance through the whole lens (which I apparently need for street signs).
Also the gold wire glasses (3148) are too loose. One arm is out farther than the other & they are not flat like the plastic pair-which seems to fit better. If you could even make them hingeless (light brown-not clear) that would be great!
Please resolve this …as per my conversation when I e-mailed and talked to Peter about having tried to wear my glasses and I find myself squinting or moving my head around uncomfortably (and getting headaches). He suggested giving Progressive lens several weeks to get used to, but it is still not working.
Enclosed please find a copy of Dr.’s eyeglass prescription, online order, glasses w/case, and e-mail. Frustrated….still….Thanks!
4/12/06 ORDER # 35255 $161.60 (2 pair prescription glasses) FOLLOW UP of LETTER 3/6/06
What is the status of my prescription glasses that I returned (you received 3/31/06)? I noticed a credit to my account for $79.00 on 4/7/06 but have not received an explanation or reply from you. Was that credit for one pair and you are returning the other pair to me? (I have no glasses and I'm out $82.60)
Let me know if I can be of further assistance. Thanks again, Judi.
Reviewed Aug. 10, 2005
I ordered 2 pairs of glasses at 11:15 AM on February 22, order #20122; my MasterCard was charged immediately. Called them to check on the order at the end of March, they assured I would receive the order soon.
Called them mid April and they could not find the order!!! I had to resend them their own order info, then they found it, after 'REBOOTED DATABASE(that's the exact wording of the rep on the phone). Followed up in May and was assured that I will receive order 'soon'.
On June 2 I called again. They could not find the order AGAIN!!! Then they found it, not processed. In order to process it, they had to replace original order 20122 with new Order 24643, see their reply:
Replacement of Order 20122: Follows a copy of your order placed 2.22.05. I am replacing this order, and you should receive a notice of processing of the new order, with that new order number. I'll request priority shipping upon its completion so that you have them for the 4th of July! '
I did not receive glasses by July 4th. So on July 8 I called and e-mailed them yet again. The reply was:
'This order number has never processed. It was entered the 2nd of June, but there is no credit card information, so while it was assigned a number, it's not a valid order. Zenni Optical Customer Service. '
I've resent them their own new order information again.Then I received another e-mail:
Dear Mr. ***:By going to your next e.mail, with a complete subject, we realize what needs to be done in order to correct this situation and we have processed this order. There is no charge to you, because this is a replacement order. We expect this to ship to you in approximately two weeks, and we sincerely apologize for the state of continuing confusion around your order. Zenni Optical Customer Service
So there will be no charge to me because of 'continuing confusion around your order'!! ! I called them again on August 8, 2005; the answer was:
Dear Mr. ****:Peter will check with the lab this evening to learn of the status of this order for two pair of eyeglasses with tint. We do apologize for the delay in the completion of this order. Thank you for your patience and patronage. Zenni Optical Customer Service
I called and e-mailed them twice today, August 10, 2005 E-mails were never answered. On the phone their representative said that the order 24643 was resubmitted (by whom? ) on July 11(? ) and never been processed; she does not know anything about order 20122 because she even was not there in February and that I was responsible for not fulfilling the order.
I asked for my money back; the representative said fine and hang up on me. I do not have my glasses today, on August 10, 2005 and I want my money back. I wish this company will stop wasting peoples time. I had horrible experience dealing with them.
Zenni Optical Company Information
- Company Name:
- Zenni Optical
- Year Founded:
- 2003
- Address:
- 448 Ignacio Blvd, #332
- City:
- Novato
- State/Province:
- CA
- Postal Code:
- 94949
- Country:
- United States
- Website:
- www.zennioptical.com