Vitacost Reviews

I was a regular customer of Vitacost. We recently purchased a product and had to cancel the order. Our online account showed the order as "Not Yet Shipped". We contacted customer service through Chat to cancel the order. We were told that it had already shipped. I asked why it showed as "Not Yet Shipped" and the person said it had not yet updated which is nonsense. I asked how I could return the item once received and the person said that they are no longer accepting returns because of COVID. Really? No longer accepting returns.

Prior to a few months ago I would have given Vitacost.com a 5 star review in all areas, including product selection, pricing, promptness, quality, etc, but now can only give them a 2 star. About 6 weeks ago I placed a 2nd order in less than 2 weeks, and that order has yet to ship. I contact Vitacost about this via their online chat session, and their response was to call their 800 number, but no one answers. You can easily hold several hours with no hopes of anyone ever answering the phone. My bank has been charged for this order which was supposed to be a gift for someone, but the order has never been shipped.

Vitacost website has zero security. Also they stated that they don't save your credit cards, but they do. And the worse, they don't even try to help! They don't have separate fraud department, you are waiting on line for 30-40 mins for reg. rep, and then the rep says, they can with that matter. Yes they have good prices, however, after my account was hacked, I paid much much higher price. Be careful!

I am very disappointed with the customer service I received on my order this morning. I thought I had a coupon for 20% off that was sent to me at the end of last month as a "We've missed you". But it expired. On Sunday evening around 7:30pm CST I placed A $300 order and at 8 am the next morning I received a coupon for 10% off my order. I called to see if they would honor the 10% coupon since it was less than 24 hours. Danielle the from customer service said they could not honor the discount. I asked to speak to someone else. She said she was talking to her supervisor who also said they could not back date the discount. Had I know that the coupon would be in my email the next morning I would have waited.

I usually buy organic food products from Vitacost, but I rarely buy since there is a required $49 purchase to get free shipping. The quality and expiration dates are good, though. Prices are high, so I usually try to shop sales.

VItacost sells a huge variety of vitamins, supplements, beauty products, healthy foods, and more. Great selection, prices, quick delivery, excellent customer service. I use them almost exclusively. For each supplement or vitamin you can click, and open up a screen with all the information you need about the product and reviews to help you decide. They often have Buy one/Get one on some products, free shipping when you spend $29.00 or most or special offers of free shipping.

Really great prices. Their own line of vitamins are really inexpensive. I have been getting my D3/K2 here for years as well as many other supplements. For brand names, you won't find better prices anywhere. They don't have as many discounts as they once did. But you can still get them from time to time. Shipping is FAST. COVID-19 has impacted them a bit, but overall they have done a great job.

Vitacost gives discount codes periodically but does not have a rewards/loyalty program. It would be useful to have one that enables customers to accumulate reward points and exchange them in future purchases. Overall, Vitacost offers good quality products, competitive prices and reliable delivery. Their customer service team is flexible and willing to accommodate customers’ requests.

I really think they have one of the easiest websites to maneuver. I get almost all my vitamins from them and like many of their brand name vitamins. Most of the vitamins are cheaper on this site than on other sites as I often compare to try to save money and usually end up back on Vitacost. I haven’t had to return many products so not sure on that part..

Have used them for over 20 years. Excellent products for great prices; huge selection. In addition they give discount sales; bogo item sales; quick free shipping on over $49 orders. Have used their brand as well as other such as Solaray.

I love their fish oil! No gross burps! I review vitamins online to ensure I'm taking the best product for the best price. It wouldn't make sense to pay money for a poor quality vitamin! You might as well throw your money down the drain.

Vitacost's delivery service is excellent. I generally get my order within 3 or 4 days at the most. Product selection is good along with the prices. There isn't a reward systems that I'm aware of; however they have sales and bonuses.

Two orders placed, one on 4/11, another on 4/22. Assured delivery 8-20 days. It has now been 70 DAYS. Absolutely no relief or compensation offered, customer service issues automated non-culpability replies. No tracking. I have dealt with numerous vendors and delivery options from US to MX and have never been literally stolen from as with Vitacost. $110 theft. NEVER use this sham company!

They must have a lot of great employees...to have such a pleasing experience again & again. Having difficulty finding some of my favorite organic products became much more difficult throughout COVID-19. I stumbled across Vitacost accidentally - so many great finds! Due to the world's current circumstance, I would be extra forgiving with shipping delays. But these folks are on the ball! Orders are timely, I'm getting products I was unable to find for some time... I am thrilled to have my "favorites" back in my life. Their promptness is an absolute bonus. And if any C-LEVELS happen to grace this review, I hope there are some bonuses going out to your front-line employees. That's coming from someone who seldomly has or makes time for reviews. But your staff EARNED this one!

I really like this company. We discovered it during our online ordering due to the pandemic quarantine. We really like all the products we ordered. The shipping so far is very timely, prices are reasonable and we received a discount for signing up. This company packages their products very carefully. We like how easy it is to order and will continue to order online and avoid the other places we were buying similar products from such as Whole Foods and Boise Co-op.

I am an international customer. I purchased some supplements from Vitacost. At the beginning they canceled some of items. After that I wanted to cancel all the items. Because I wanted them in one package. But they told me cancellation not available after 15 minutes of purchasing time. Can you believe that. Just 15 minutes after purchasing. Anyway I started to wait my package. 45 days passed and my order never left the country. In this 45 days, I contacted Vitacost customer service several times. They shutted down the conversation to my face 2 times. At last, they told me 45 days after purchasing they can start an investigation and pay back if I couldn't get it. Now 45 days past and I contacted their agent. First one told me time period is 60 days. I told her she was wrong. It was 45 days. Then shutted down the conversation again. They are changing the rules and I believe that they will not pay me back. And I couldn't get my order. I hope you will think twice when you purchase from Vitacost.

I advice international customers against ordering from Vitacost because you may not get all the items ordered. In stock status on their page is not reliable. Ordering the missing (cancelled by Vitacost) items again means double shipping and customs costs, which amounts to more than 20 USD. There is no flexibility when it comes to problems like missing items. No possibility to order a different brand if the ordered one is not in stock, holding the order until everything is available or canceling the order.

Do you think they can match the US dollars into Canadian? Over 2 hours selecting items and typing information Including credit card information, And after the order was placed - after the money was withdrawn My 80$ order was 120$. Nowhere did it say anything about any of the Above information. I even typed in Canadian shipping, The price was not once indicated *anywhere- Even after complete payment confirmation. It showed 80$. That is totally wrong And leads to customer frustration. Hours of lost time- And having to finally after all that Having to cancel the order. The website needs to be updated. That is totally wrong! Very unprofessional website With regards to pricing.

Your order they do not tell you it is out of stock before cancelling the out of stock items, but still charging you full shipping and sending out other items without your input. Customer service is unreachable via phone or email. Chat is always offline. Stick to iHerb or any other supplement website, Vitacost is a fly by night, greedy company. They are using the coronavirus as an excuse to not accept cancellations, refunds, returns, or even provide you an exchange, but they don't tell you this before you check out! Scam artists at best. Expect NO customer service, give your money to a place that will respond to you and not randomly cancel parts of your order. The extra cents per product is worth going to other REPUTABLE vitamin shops, with websites not from 1997 like Vitacost.

I had looked in groceries, big box retail, chain pharmacies, and online for Sambucus Gummies, to no avail. Vitacost had them. I ordered on a Saturday or Sunday night, and I had them on Thursday. I am truly impressed! I saw there have been some negative reviews, but I will definitely order from them again. Plus, I read that Kroger owns them, and I have had good experiences with Kroger.

Early this year I purchased one item from Vitacost and I was very pleased with that experience. Recently I ordered 7 items from Vitacost. Ordering was not easy because I had problems with the site allowing me to return to a department to continue shopping after I placed an item in my cart. What should have taken minutes took almost 2 hours. I hung in there because some of my purchases were items I wanted to TRY to determine if I would be pleased to add to my Paleo lifestyle.

Be VERY careful with VITACOST products. I ordered 6 bottles of their Tart Cherry and it came today, EXPIRES in 13 days!!!! They are selling health products as "new" but they are outdated and OLD! At 1 TSP per day I won't finish one bottle before all six are expired. Don't buy VITACOST products. When I "chatted" on their website with customer service he said they would NOT let me send them back. THEY SAID THAT THEIR POLICY IS THAT THEY SELL PRODUCTS THAT MAY EXPIRE IN 35 DAYS! I can't find anywhere it says that on their website when they take your money. OLD. Outdated and no refunds. DO NOT BUY FROM THEM.

Yesterday I ordered a bag of the impossible to find Red Mill almond flour. The site said expect a delay to their normal 2 day delivery after the order is processed. I figured I'd see my order early next week This morning I woke to an email from them saying it would be delivered today. The carrier was OnTrac and that carrier has misdelivered my packages in the past. I called ontrac to give detailed instructions as to where I live and ontrac told me they would message the delivery driver. I crossed my fingers and hoped for the best!

Placed an order yesterday after consulting with customer service. They gave me inadequate information and as a result I order one wrong item. I called back to correct it but their switchboard had just closed. Tried to correct the order online but there was no option to do so. Called today to correct but they said they could not replace the item. Absolutely wouldn't budge after speaking with a supervisor. They were completely unhelpful. Wouldn't even honor the discount I was originally given if I wanted to place a new order for the right item. Furious! Will never buy from them again!

Vitacost sent a purchase to the wrong address 2 times and would not correct it in any way! The first time I figured it was my mistake and took the hit because I was not sending to my default. The second time I was uber careful and triple-checked where it was to be sent on the very last screen and it still went to the wrong address. The worst part is that customer service refused to take responsibility or help.

Vitacost has the best prices on all my favorite healthy foods, supplements, skin and hair products etc. I can always be sure they have what I need. To top it off they have super speedy shipping! I love Vitacost????

After changing my primary vendor for multiple supplements to Vitacost and mostly satisfied with the products, a descriptive inquiry to customer service returned a response. Very apparent that the representative had not even read my submission nor referred to their records before providing me a standard pat response. Glad I learned this fact before giving them more business. Bad show Vitacost.

I ordered products overseas and chose products that should have been able to pass customs. But they didn't because from the product names on the invoice it was not clear that the products were plant based so my order was returned to Vitacost (in good order). I contacted Vitacost and Vitacost let me know that they will/could not change or add info to the invoice (to resend it) and I was not eligible for a refund because I should have been more careful in what I ordered. No products and money lost. I do not advise to order with Vitacost. J.

Vitacost is showing IN STOCK items, while in fact, they are OUT OF STOCK. They charge your credit card but you don't hear from them. Their "chat" is closed and they cannot be reached via email: This is just plain dishonest!

Do not order from this website. They are the worst! Customer service sucks, they speak super hood/**, don't articulate which makes them hard to understand, and they completely make up things. The guy managed to transform what I said from "I check out as a guest. I don't have an account" to "I used my sister's account". Clearly the person I had over the phone was on something else to completely re-invent what I am saying. I never mentioned a sister I do not have, I never used someone else's account, I do not have an account and should not be given the option to check out as a guest if it is not possible to place an order with you as guest!

Customer service has gotten really bad. Recently placed an order but put it the wrong mailing address by mistake. There was no way to edit to order once it was placed. I immediately emailed them and never receive a response (their website claims you will receive a response within 24 hours). I then used their chat option to speak with someone and explained the situation and I was told the address was changed. Vitacost did nothing and mailed the order to the wrong address after all was said and done. Waste of my time and energy. Will not order from them anymore.

I placed two orders with Vitacost amounting to a few hundred dollars. These were never received. Vitacost have refused to refund me saying it's their Courier's fault. I also run a service business and value my reputation above all else. Obviously Vitacost operate on a different premise where profits are more important than customer satisfaction.

I usually order from iHerb and ventured here because iHerb didn't have some specific item in stock. At first glance it seemed very similar, so I went ahead with my order. They use DHL, much like iHerb, for international orders, and the shipping price is also similar. However, lo and behold, apparently they don't use DHL express service, but instead opt for something called "DHL Packet International" - never heard of it before. Essentially, it's slower than USPS economy, no tracking beyond destination country entry point, and can't file a claim until 60 days (!) have passed from time of shipping. 21 days in, my order has yet to arrive, and there's nothing they will do to help. iHerb orders rarely take more than 6 days to arrive.

I am going out of my way to find a place online to rave about this company and found this site. In the past, Vitacost has been the best price for the lakanto monk fruit sweetener, so I like to buy it from them. They always had fast free shipping too. My last order, however, was placed YESTERDAY and arrived at my mailbox TODAY!! I am in awe. How on earth?? Well, all I can say is kudos to you, Vitacost! You win! Best online shopping experience POSSIBLE!! I also ordered Moon Cheese (yum) in gouda flavor, and Lily's chocolate almond bars with sea salt. I always get some kind of discount - oh and their coupons are LISTED ON THE WEBSITE so you don't have to search the net in another window while shopping! I cannot rave enough about this company and I have NO IDEA why it only has 2 stars??? It makes no sense. How could they possibly do better than having the BEST PRICES and the FASTEST FREE SHIPPING?

Fed Ex says wrong address... Same address for many shipments to same address from Vitacost. No shipment rec'd! What is going on with what use to be a very good company? Kroger bought viacost then ***.

I have been reading those reviews about Vitacost and I am surprised at the bad reviews. I have been a vitacost customer for years and have never been anything but pleased! Pleased with products, delivery, and customer service. Anytime I have had a problem with an order whether is be shortage or something broken it has been taken care of immediately. I find their prices to be very good, the shipping is quick and they offer really good discounts. I give them 5 stars.... and No I do not work for Vitacost!

I purchased this product and the bag said it yields roughly 6 servings but after measuring exact to the amount provided by the bag details on the back, I only got 2.5 servings. False advertisement. After contacting the company regarding this issue they said that since I didn't purchase the product direct from their site, they were not able to assist me. Instead of providing a solution to the issue they just said to go back to Kroger for a refund. Kroger is not the parent company of Vitacost and does not package this product. They would have nothing to do with this matter. Don't waste your money on something that isn't accurate. $7 for a 6oz bag of pistachios and I'm not getting what's advertised, RIPOFF!

I'd purchased from Vitacost for years and spent thousands. And if you don't research you own shipping address any hacker or fraudster can rip you off and the company will not make good. I've been hacked before and an ethical company ALWAYS stands by a trusted long time customer. NOT VITACOST! They stand by the swindler and say "delivered". NO ONE researches their own address having ordered dozens of times and I didn't, Now I am out $200 and a hacker rewarded because of the unethical politics of Vitacost. Let the buyer beware - you're on your own. DO NOT BUY FROM VITACOST! They turned me from a fan to a foe!

We ordered 12 2 lb jars of raw organic honey in total about 144.00, Fedex delivered, but 11 of the glass jars were not wrapped in paper at all, just shipped in original cardboard (2) 6 pcs and then placed in Vitacost cardboard box. No "fragile" on the outside either. After much emailing, arguing, crying, sending the pics, they refuse to refund or replace. We are just shocked, and saddened, by their display of corporate greed putting profits over customer satisfaction. The website states in many places "Our Promise: Love your shopping experience or we'll make things right." But it's a lie. We are elderly and sick and feel discriminated against.

I have been buying vitamins & health food for over 20 years, and I have never had such poor experiences as I have had with Vitacost. On one order, they charged my card, said the item was shipped/sent tracking number but nothing came. The tracking number stated item never arrived at shipping office. After a very long time searching for a customer service number (and never finding one), I did the chat and was told that the item was out of stock in the warehouse. Really?! They were just gonna charge me & never send it. On another occasion, they sent the wrong items (4 boxes), and after a very lengthy & arduous return process, I am STILL waiting for a refund. Ridiculous. Better off going with Vitamin Shoppe, Bodybuilding.com or any local health/vitamin store.

Placed an order online, received confirmation email, but never a shipping confirmation. Tried to track order on site, but kept getting an error. Emailed, received a reply that “upon review” my order was being held and “requires additional verification”? I see upon reading reviews here that this is not an isolated incident. Email says I can call customer service from 9am-8pm, but when I call I get an automated message saying they’re open until 6pm. Would anyone have contacted me about my order being held had I not reached out myself??

I bought vitamins from Vitacost worth $230 and was expecting that the products will be shipped to me. After 5 days of no shipment. I started contacting vita cost. I never received any other from them. For over one month we have been having email exchange, so I can get a refund or a gift voucher. Their customer service line a major HOAX. Be warned. If anything goes wrong with your shipment you will only get very vague responses and YOU WILL NEVER GET YOUR MONEY BACK OR A GIFT VOUCHER FROM THEM.

We have used Vitacost for years and have always been pleased with their products. In the past week we had a delivery that the driver dumped on the mulch in our front yard next to the curb. I called Vitacost to complain and the lady had the nerve to blow off the problem and tell me that I would have to put specific delivery instructions for it to be delivered to our porch... un-stinking-believable! P.S. the delivery company is "On Track" and they could not be more off track if they tried!

Last night, 12/09/2019, I tried to place an order and change my delivery address. Due to the Vitacost website I had problems changing my address so cancelled after my third attempt. I emptied my cart, logged off and gone. I checked my bank account and discovered I had 3 pending payments, all in the same amount, for my single order I was trying to take care of. I immediately called Vitacost, was told the charges would be dropped in 3 to 4 days, etc. I explained the entire story twice, I couldn’t afford that long wait for their faulty website and got nowhere real fast.

Yesterday, I wrote a negative review regarding charges for an order I made. This morning, I checked my bank account, and the 2 incorrect charges were reversed. I am happy this happened. I am still a little annoyed that Vitacost charged me 3 times for 1 order. But they refunded the 2 excess charges.

I have been buying Vitacost products for years and always got free shipping to Canada if I bought over $49.00. Well I ordered again in November 2019 only to find out that the shipping company that used to deliver to Canada (Landmark) was changed to FedEx. Instead of getting free shipping, I was charged $9.99. On top of this, FedEx does not deliver after 5:00 pm in my area which means that I have to pay for a taxi to get my package at their drop off place that is closest to me. I ended up not saving anything on this large purchase. I was very upset that I was not notified by Vitacost that there had been a change in delivery companies before I paid for my order. It would have been a simple thing to flag customers about a change in policy and that free delivery is no longer available even if you buy more than $49.00 worth of products!

I was weary to purchase from VitaCost because so many bad reviews had been left about their posting time and orders to Australia. So I was truly shocked to have my item arrive FOUR days after ordering from America! They had the lowest price on the StarWest Botanicals loose leaf tea that I can’t get here and will definitely feel comfortable to use them again in the future. Just felt this amazing postage speed was worthy of a good review so other customers can have a little faith if they find something on their site they want to purchase. I usually use iHerb but even their postage takes over a week, closer to two!

I have used vitacost for over 10 years and have never been disappointed. I have purchased various supplements, health care items, food, & other miscellaneous items and have NEVER been disappointed. Their products truly are less expensive than found on most online or health food stores. Over the past 10 years, I have found their customer service to be wonderful. Any order issues (which have been very few over the past 10 years) I have incurred have always been dealt with promptly, efficiently & professionally. If you have ever had a problem with your order, I kindly ask you to give them a second chance. I LOVE Vitacost & place monthly orders from them & will continue. Great job Vitacost! Thanks for being a company, I can depend on!

I bought 20 items from them. First of all they send my products very late almost 10 days. And some of the boxes were opened. I afraid to use them because they were smelling very bad. I wrote to customer service but they are really not helpful. I'll never buy anything from them. It was the last time.

To keep it short, placed an order, 1 month later nothing received. Contacted customer service and got copy/paste reply to wait for another 15 days, ie 45 days. Replied and suggested they either send again, follow up with postal service, refund or I would file for chargeback, Response I received was same copy/paste as original response. Normal delivery time is 2 weeks.

I've place many orders with Vitacost in the past 2 years ($1,326.72 worth of purchases) and on 09/06/2019 I submitted a product review for "Sunbiotics Just 4 Kids! Potent Probiotics with Organic Prebiotics Powder Banana" flavor (sku 700621537359). This was my first and only product review I have submitted to Vitacost. I read Vitacost's policy regarding product reviews first so I was clear about what I can submit and what I cannot. My review of this product was critical and I wanted to be careful about what I submitted so it would be posted to the website without problems.

I love Vistacost! I’ve been using them for over 2 years, and I had never had a bad experience with them, and I submit an order at least once a month! One time they sent me something that was broken and they replaced it right away! I can find anything and everything I need there and they always have the best prices, specially because they are always doing promos and sales! I always find the vitamins, specific foods, and supplements I need! I’m so glad I found them!

I learned over 20 yrs ago this company is not only trustworthy, it has great products at terrific prices and has never been a problem. I have switched from big name brands to mostly their own products because they are just as good if not better in some instances and developed by physicians and research. Because my old email, phone, and credit cards had been hacked earlier this year on the internet, I just now learned about negativity for VitaCost. I would sooner check the security of our internet than the capable productivity of this company. They have always been outstanding and I'm opening a new account now!

Vitacost is my go to for great deals on organic foods I can’t always find. Usually prices are cheaper than stores and they do discounts and promo codes often. They always deliver Super fast. Faster then anywhere else I order. Only had an issue with a damaged item on occasion and they will refund almost immediately or send a new one. They are an amazing company. I never leave reviews but felt compelled when I saw how poorly they are rated when I know better. Can’t understand the negative reviews. I rate them higher then anyone out there (Walmart, Amazon, Best Buy, etc) in customer service, shipping speed, packaging everything securely, and prices. Can’t find a Single bad thing to say about Vitacost!

They cancelled my order, after 5 hours of purchase, because they said all my order which was like 6 products were out of stock. Went again and check their site all the products were on stock. I have my doubts that they did not want to honor a coupon for 20%. In any case I contacted the "customer care" Glenn. Could not care less, distracted, asked me the same thing again and again, blame departments, did not apologize, and just disconnected himself from the chat. It seems that they are not professional or trustworthy.

To Vitacost's credit, they do have good prices on products and they ship them quickly! But beware of getting double and triple charged. They don’t do it on purpose but there is nothing they can do about it when it happens. They say it has to be settled with the bank. Vitacost caused the problem but the bank has to fix the problem and it takes 3 to 5 days for that to happen and get the funds back into your account. This has happened to me twice in less than two months. If you place an order, use a PC or laptop. Their app doesn’t work well for ordering. I am hoping someone in charge at Vitacost will see this that will actually look into it and get it fixed because the customer service agents can’t do anything except apologize.

We have repeatedly received boxes from Vitacost that have product randomly and carelessly thrown into the box. Their customer service specializes in giving a hassle rather than correcting mistakes. I am sure they are aware of how terrible their warehouse packers are~~their way to deal with it is to deny refunds even when pictures are sent. They've had 3 strikes from us--they are out!

I have ordered from Vitacost several times, but this is the first time I have had a problem. Many of the capsules are less than half full! I submitted a review on the Vitacost website, complete with pictures, and received an email that it was sent for moderation. That was a month ago, and the review was never posted, nor was I ever contacted by the company about this obvious lack of quality control. A reputable company would not want to lose a customer and would value feedback that highlights an issue, but I now realize that Vitacost simply doesn't care, and will not publish an excessive number of bad reviews of their products. These are NOT CHEAP! A bottle costs $24.86, so over 10 cents per capsule. When one takes into account that as many as half of the capsules are half full or less, the price becomes exceedingly high! Not to mention that you cannot get a standardized dose of the product when the quality is so poor.

I recently placed an order with Swanson Vitamins and I just got curious to find out if Vitacost had cleaned up their act, so I checked out the reviews and it is clear that they haven't. A few years ago I got sucked in by their lower prices, so I placed a large order with them, over $600 worth. Although my credit card was billed for the total amount, I received only part of my order. I kept emailing customer service but they didn't reply to the majority of my emails, at some point they sent me another incomplete portion of my order, and then they never replied to my emails again. In the end I lost about $120, which was about 20% of the total amount. Pretty lucrative business. They are an extremely dishonest business, anyone will be better off staying away from them!

Every time I order from Vitacost, the next day they send me an email offering 20% off if I place an order within a 3 day window. At first I was always thinking that if I had just waited one more day I would have gotten those emails and the discount. Now I realize that it is predictable and deliberate, and only designed to get a big spender to order even more. After yesterday's order and today's email discount, I contacted them but was not able to get a price adjustment on yesterday's order even though it hasn't even been processed or shipped. The customer assistance associate said he "understood my complaint and was there anything else he could help me with"? Except he hadn't helped with anything at all. My advice is only order from this company if you want to feel like you missed out on something every time you order.

I found Vitacost approximately 25 years ago. They had the very best (lowest) prices across the board. I recommended them to all of my friends. I did my research to find out how they had a good rating from ConsumerLab.com. They are in the top ten of "top-rated supplement merchants" per "overall consumer satisfaction". BUT...as the years passed by their prices no longer were the best. Their customer service was never good with accurate information that was offered was never consistent.

I have been a loyal customer of Vitacost for many years (and many dollars). Recently they had a summer promotion where if you spent $100 you'd receive $25 back (Vitacost never has promos like this), so of course I spent $100. I checked my e-mail every day and did not see the coupon. Went away for a week on vacation and when I came back checked my e-mail for the coupon and they sent it ONE day before it expired...and of course it had already expired by the time I finally found the e-mail. I called and requested an extension on the coupon...and was told NO!!! I'm sorry but that is shady business. At least give customers ample time to use the rewards and/or mail the coupons. With all the great companies online selling the same crap as Vitacost no need to stick with one that is just plain greedy.

Instead of giving a discount for $30 Vitacost has ingeniously made an offer of a $30 discount when you place a $100 order. So I did. But wait! You get the coupon in an email, good for for three days. Now Vitacost sends me two to three emails a day, and I did not see the $30 coupon email and looked thru my trash and my inbox and never found it. So this 'bet' Vitacost has for customers not seeing the email, not getting the order placed in the time frame, makes the CEOs even richer.

July 19 - I placed my order. Normal. It was about a $50 order. July 21 - 2 days later I got an email to "confirm" ALL the information in my order (billing address, shipping address, last 4 digits of my CC number, everything...). July 22 - I find this suspicious. I chat with customer service and they assure me it's real and there is no issue with my order, I just need to reply to the email I received and the order will be fulfilled. I said OK, and I did reply to the email, double checked all the information requested was in the response. OK. Done, great. July 25 - I wonder where my package is so I check the status of my order... CANCELLED. I chat with customer service. Why? Because they didn't receive my email. How is it possible to not receive my email? They don't know. But I can place my order again if I want. What??? Not using Vitacost.com ever again. What a frustrating experience.

I love Vitacost. I've ordered many times over the years and only ever had one delayed order. Items are well packed and always include all my items. Prices are mostly excellent, quality is good, and shipping is free.

I bought thousands of dollars of products from Vitacost and referred many friends over many years. A happy faithful customer. Then one day in May 2019 they offered a promotion. Spend $100. Get a $25 credit to spend in the future. Nothing in fine print. Said the customer had only 2 days to spend the credit or when it would be coming. I was traveling for a week and the $25 credit promotion came and went. I called, asked for the credit when I got home and checked my email and found out about it, but they refused. I said, "It was a scam, basically a dishonest promotion to get people to buy products," because they didn’t disclose when the credit would come and that it expired after 2 days. I let them know that as a long time loyal customer I no longer will be shopping there due to the lack of ethics. They didn’t care one bit. So I disabled my account permanently.

Has Vitacost hired the 2009 trolls who were hired at iHerb and started destroying every shipment there? This has been happening as of JUNE 2019. BEWARE FAITHFUL SHOPPERS! If you haven't bought in a while, THINGS HAVE CHANGED FOR THE WORST, FOLKS! I have been ordering for a couple years, well over $100 each order, every 4-6 weeks. The last 2 orders were dreadfully packed: several heavy jars crushed the chocolate to tiny pieces as everything was loose and tossed around. Same thing today! I received 2nd such order since June 2019. Whereas in the past everything was packed with extreme care, EVERY SINGLE bottle of pills, EVERYTHING was packed with bubble wrap or double accordion paper. Now they only wrapped the food jars and tossed everything together. It is a disgrace, CRUSHED AND UNUSABLE!

I placed an order June 7th. On June 10th, the order showed delivered. I was home at the time FedEx allegedly delivered to my door, and had been checking for the package periodically throughout the day. On the 11th, I reported the issue to FedEx, who determine within three days that the package was lost, and they were at fault (drivers are supposed to deliver to the leasing office, or leave a notice and try to redeliver). They told me to contact Vitacost to initiate lost package claim proceedings. I called Vitacost, provided the FedEx case number, and was told the issue would be resolved in 3-6 business days.

Superb customer service! Speedy delivery, amazing and great products and overall a great experience. I am very satisfied with everything with the company. Way to go Vitacost!! I can not say enough!!

Friend told me about this product, so I googled it and ordered from Vitacost. Got the supplement, after paying over $28, and the gel caps were all stuck together! Tried to contact company and can’t get the chat to work, and can’t find order info! Have emailed them, but don’t expect to hear back. DO NOT ORDER FROM HERE!

I’ve been ordering from Vitacost for years. Couple months ago there charged me twice on a order. So I contacted them and they said it was a hold on my CC. After explaining to them that it wasn’t a hold per my cc company they refuse to take off the charge. It was almost a $400.00 order. So had to call my cc company again and dispute the charge as Vitacost would not take it off. Seriously they expected to me to pay a double charge. I was pretty shocked and disappointed as I have always had great experiences ordering from them.

This company sucks! Every time I order, it adds things to my order! Then won't let me delete them. When I call they never care about the problems I've encountered. Better off buying vitamins at CVS!!! Never shop here again.

First time order from Vitacost and it was the worst. Ordered on May 14th and on May 15th received the order number confirmation. With no word on tracking by EOD 15th, I used the "chat" option in their website in which I spoke with a fellow named Ryan who said my order was never processed on the website due to a "site error". Said that I would have to call in to give authorization to have my card charged. I decided to start my road trip early 7 am 16th (many of the items were for a road trip with my kiddos) and went into my local Walmart to purchase most of the items that I planned on getting from Vitacost. I received an email from Ryan 11 am 16th stating that he was mistaken and that my order would actually be processed and shipped "most likely by tomorrow", which would be Sat 17th. After I'm clear into PA I get an email at 2 pm stating that Vitacost had delivered my shipment. Like... what???

I tried reordering some vitamins that came to a total of 102.56. The website kept saying that my address is invalid and to update it (even though I ordered from VItacost before to the same address). Each time the site asked me to update my address, they removed $102.56 from my account. A total of 5 times. When I called back today and spoke with Betty, she told me (without getting my account information) not to worry, that this has happened before and the money will be credited to my account. I asked to speak with a supervisor and spoke with Greg, who told me we would call my bank together and that I will answer all of the security questions that my bank asks me (while he is on the phone with me), and then he will tell them to put the money back. ARE YOU KIDDING ME??? I am contacting BBB, Consumer Affairs and reviewing them on every possible website. There is definitely fraud going on here.

Vitacost uses OnTrac for this shipping in my area. Shipping is fast however, they do not knock on the door for delivery service and my stuff have been either arrived broken or I receive the wrong item, each time I report it. Someone rep from Vitacost named "Rewanda" leaves me her name and number on my voicemail regarding my account. I returned her call a few minutes later. I found out the number she left me was not her direct line, you get transferred several times, and suddenly I was informed she is not there and another Vitacost rep wants to "write" my name and number down? If it's serious e-mail me, why can't I leave her voicemail if it's so important?

I've ordered from Vitacost every once in a while across the span of the past 2 years and often there were items that arrived damaged. As the company advertises a flexible return policy I contacted their customer support each time I received damaged products. Their support staff treated me like a swindler. It's fascinating they didn't choose to improve the manner in which they package items at the warehouse, because damaged product deliveries continued after I raised my concerns. They also maintained their flexible return policy in this time...and yet I was treated like a second-rate shopper when I wanted them to keep their promise on their company policy. Either aim to deliver intact items or stop antagonizing customers who expect you will follow through on your word.

I used to order from them every month faithfully. Some months back several common items of THEIR OWN brand would always be out of stock. I took a break until today when I logged on to find it's the same. The first three items I looked up to order are out of stock! THEIR OWN dish soap, THEIR OWN toilet bowl cleaner and Mrs. Meyer's laundry scent. The last time I logged on, I wanted some of their own brand of supplements, cinnamon and turmeric... Nope, out! I'm done with Vitacost. Very disappointed they don't have these very common items. See yourself some time and go down to your corner Whole Foods or Sprouts.

Vitacost billed twice for my order. For 2 weeks they claim they are working to resolve it but have done nothing. I have called and emailed multiple times and they still have not refunded my money. Customer service just keeps saying how called their customers are but this is not what anyone expects. I expect to pay for what I purchased...nothing more.

I've been shopping at Vitacost for years online and have to say that their customer/order support is among the very best. If I ever had an issue with an item becoming damaged during the shipment process, I'll have to do is report the issue in 15 seconds and I'll be sent a replacement or refund within minutes; I don't even need to go through a lengthy customer support chat just to get this done; you can do this seamlessly within their past order interface. Plus, their prices and selection are among the best for organic, natural products.

I have been a customer for years and never had any issues except for my last 2 orders. First order I ordered many heavy items like flours and dish soap and such, and many small items as well, well when I opened the box, all of the heavy items were on top scattered and squished everything underneath, the flour was not packaged well so it had flour mess all over inside. Second package got it today, the box was actually opened and left on my doorstep, mind you I saw the carrier dropping it off on my ring so I was home, everything inside, scattered again, damaged items inside, not sure what is going on lately but not happy.

Though I’m an Amazon customer I am hesitant to purchase certain items from there because it looked, felt, smelt, fake. So when it comes to leaping bunny certified products I’d rather order from Vitacost. :) Their packaging has always been very thoughtful of the planet at times which I do appreciate. Unlike Amazon plastics galore with their fake items it reminds of cheapy China products and I hope Vitacost won’t ever downgrade to that type of quality. Thank you.

When an overseas shipment failed to arrive within a reasonable amount of time, I contacted customer support and asked for their assistance to help locate the package. Their canned response was to wait 60 days before we will help you if it still did not arrive. 2 weeks later I contact DHL their shipper, who used USPS to actually ship and they advised me that USPS never actually shipped the product and it never left the US and the package is lost and I needed to contact Vitacost, which I did.

I ordered 3 bags of GFB bites: Dark Chocolate Coconut. Great delivery time, however, the products were stale. I can tell because they were hard, difficult to chew, old! I get these all the time at a local store, and they should be soft! Was very very disappointed. Not worth it, when the products they give you are past the due date!

Over years of ordering from Vitacost, we have only had one problem with a Vitacost delivery. We ordered a case of Oat Milk and one of the boxes had been damaged in transit. Because each box of milk was in its own plastic bag, the milk did not spread throughout. I contacted customer service and immediately received another box to replace the leaking one. I was shocked at the negative reviews on this site because our experience has been so positive. No problems with any items we have ordered from Vitacost.

I have found out the hard way to check all expiration dates on all products from Vitacost. They have sent items that are very close to the expiration date with less than 2 months left. This is not acceptable and not professional. Most products should have a year or even two on the expiration date. Then, I am requested by Vitacost to return these items and told that I will have to wait over 3 weeks to get my refund. This is ridiculous.

I was happy with my first Vitacost experience, which happened to be on Black Friday. After my purchase, they sent me a 30% off Vitacost brand supplements coupon in the mail. To my delight, the supplements I wanted to buy were also BOGO 50% off. I stocked up my cart and was ready to get the BOGO deal PLUS my 30% off coupon! Well, I should've known it was too good to be true. After multiple times trying to check out, the website would just not work. I got error after error.

I have ordered 4 times over the past few years with orders exceeding $100 each time. On my latest order the total was for $148 and I ordered 3 large B Complex and 3 large E (cost over $136) with three smaller items just as add-ons simply because I had the order coming. The other items were literally not particularly necessary and only add ons. Because I am in Australia, I had to pay freight on the order discounted to $10, but freight nonetheless.

I LOVE shopping the Vitacost site. They have super fast online shipping, excellent prices on their products, wonderful sales, and free shipping on order over $49. If you have problems, customer service has always been quick to resolve problems. Ordered one morning and order was shipped and RECEIVED by next afternoon!! OUTSTANDING!!

I have now had four orders from Vitacost in less than 2 years show up with broken bottles, leaking all over everything. Each time I report it, they change their policy on how to get my money back. This last time, a large bottle of tamarind sauce (soy sauce essentially) came a broken mess. The shipper left it on a cushion outside and ruined the cushion. Everything else in the package was ruined. It was 26F outside and my husband and I had to deal with the mess on New Year Eve in the snow, as we couldn't bring the package inside due to leaking.

Any positive review must be fake. Just beware. I ordered 2 quantity of 12 bags of chips so I should have received 24 bags total. They canceled one of my orders but still charged me the same price. They don't tell you if an order is cancelled. I found out by logging back into the site and the funny thing is the site didn't show I ordered 2 quantity of 12. It's like that 2nd quantity disappeared and no proof from me aside from my own eyes would know. They didn't send an order confirmation (shady) but their shipping email did show 2 quantity of 12 but they refused to acknowledge it. The guy I talked to on online chat ignored my question then abruptly ended the chat because I wouldn't drop the issue! This company is going to go out of business or face a lawsuit one day. I'll be laughing when it does.

I’ve purchased from Vitacost for many years, and they are a very good company. Always a good supply of items, their house brand is very good, and they stand behind their products. On the few occasions I’ve had to contact them with issues, they have always made things right, even when it was actually my fault. I highly recommend them.

This was the first time to order food supplements online and from Vitacost. I usually order products from Amazon but I found their prices a little too high for the product I wanted. So, I decided to take a risk and get it from an unknown company to me based in Florida! To my amazement, the package arrived sooner than expected and imagine over the weekend! I ordered it on Friday, December 28, 2018 in the morning and it arrived around 4:00 pm on Sunday, December 30, 2018. I rarely give 5 stars, but this time Vitacost can have it! My order was shipped from Lexington, NC and arrived in a very good condition in Manassas, VA. Thank you.

Recently I had reordered Natural Astaxanthin and several other vitamins. When I opened the Astaxanthin all the capsules were covered in an oily red mess. I thought one of the caps must of ruptured. But closer inspection showed that most of the caps were coming apart. I couldn't think of how this might have happened, then I checked the sell by date. It was over 6 months after this jars expiration date. This was quite a shock, out of curiosity I checked the other vitamin I take every day. Over half of them were way beyond their exp. dates. Over the years I have been switching over to the Vitacost brands to save a little and had never before looked at the exp. date on any of them. Now I'm wondering just what I might have been taking for the last 10 years. If a company is sell their out of date merchandise how does one know if it is really what it claims to be.

I have purchased vitamins, supplements, food/spices and beauty products for 10 years. Some were name brand, others Vitacost brand. I've been happy with all product and they have great customer service.

I have been ordering from this company (AZ & NM) for about 10 years maybe more. Their name products seem to be OK and other name brand products are discounted. There were no sales taxes charged until this month's order. It was the full local area tax not the state basic sales tax. I live in Prescott AZ area. I can't contact them at present by phone. I'm guessing because Kroger food stores have purchased the Vitacost company, we must pay sales taxes due to the Kroger stores in our area. Maybe I will order just enough to get free shipping and keep the taxes down! Oh well. It was a great deal but now it's not!

I made a few purchases on the Vitacost site during the web sale. My family and I ordered a few ON Protein Powders and receive ON Mint Protein Cake Bites. We received 4 and all of them are bad, nothing like the actual product it is suppose to be! They expire in January 2019, that's not horrible! 1 month to consume them. The fact you scammed me thinking we are getting a good deal for crusty ** items.

Placed an order for 7 items. Received two shipments, each of which said my 7th item was in another shipment. Look for third shipment/package but could not find. Went to website and discovered 5th item was cancelled - not by me but by Vitacost. Looked up item on their website and it showed item was in stock. Went to customer service chat to complain. Was told item "arrived on last night's truck". Wasn't sure I really believed them, but ok. Would you please send me the item? They would not fulfill my original order because the order was closed. Now I have to pay for shipping again. I complained. They did give me a coupon so I didn't have to pay for shipping on my reorder but I found the whole experience unpleasant. Items out of stock should automatically go and backorder and an email should be sent to the customer with the expected delivery date and an option to cancel the backorder.

I contacted Vitacost thru e-mail. They didn't respond. In the next day I contact them thru the chat and explain about sales tax they charge, but on the ad says no tax and free shipping? They says they cannot do it nothing. On the following day they send me a shipping created, for only two item, not for all stuff. What do I order, looks like the item out the stock. Still didn't received anything. Not happy.

I placed my order on Monday, November 19th at 4:00 pm, and by 10:30 am Tuesday, November 20th my order was at my front door. It traveled from Lexington, N.C. to Richmond, Va. -- a distance of 245 miles in 18.5 hours. The packaging was perfect; everything was carefully arranged in little bags, and/or within sanctioned cardboard protectors. As an environmentalist, I actually think the Vitacost may be too careful (but, I do save and reuse all of their packaging). I give them an A+ for excellent service. I am writing because I do not understand any negative ratings others may have given. I know from working in a service industry myself, that some people can never be pleased. They were born to complain, and they will expire that way.

I have ordered from Vitacost several times. They have been amazingly helpful and informative. 2 items were not in stock and they were very helpful, offering to notify me when they became available. When I thought one item had not been delivered, they immediately offered to send it at no cost to me. When I found it a few minutes later and called to let them know, they were very gracious and helpful. I have been very impressed with the quality of the products they sell, their pricing and service.

This is a trustworthy company. They do not resell brands that are not authentic. You can count on getting the product you ordered and the companies providing them to this company are confident. They are represented accurately. This is unlike some other online offerings. I have only had one situation where an item had a problem that stemmed from the manufacturer. They were considerate, caring and immediately sent out a replacement. I mean immediately, I could not believe it.

I contacted Vitacost to explain a $4 sales tax on $25. Sales tax in GA is %4 to %6. For a simple order, two products, $25, they almost charged me $10 for shipping and tax. The Rep gave no clear reason or understanding.

I made the mistake of ordering from this company once and they harass me with glossy catalogs and mailers and I have contacted customer service multiple times and they refuse to help me or make it stop without jumping through a bunch of hoops, but then the mail just starts again after a few months. I tried to write "refused, return to sender" on some of them, but the slimeballs just removed the return address from their glossy flyers so I can't send the garbage back to the creeps. Avoid this company at all costs!

I have been buying from Vitacost many years and have always been happy with the products and service. There are good promotions and coupons available. I live in CA so my orders typically arrive in 1 day. The orders come with the courier OnTrac and they deliver the boxes up a steep driveway to my door, very nice! Occasionally an item arrives damaged and Vitacost replaces or refunds it as soon as I inform them. I am surprised to see the negative reviews, but no company is perfect. I noticed one complaint was regarding the CA Prop 65 warning that appeared "only" on Vitacost products. I wanted to point out this warning shows up on many name brand products I buy, such as NOW Foods and others.

I made a purchase last night and this morning woke to an email that says part of my order was canceled because it was out of stock. I messaged a representative who told me it was out of stock on the west coast and that I would have to call the east coast warehouse and purchase it separately from them. I called and purchased it over the phone. I received a confirmation email, then an hour later, received another email, again saying it was canceled because it was out of stock. I call again and the woman was very rude and told me that there was only one of what I purchased available and someone else bought it right before me.

First, the good: Competitive pricing. 2-day shipping from order to door. Spectacular deals if you sign up for their weekly newsletters. Some deals as much as $10 off any order or 30% off. Second, the bad: all the Vitacost products (at least for me) didn't work. I tried other brands and most had worked. Last, the ugly: Several Vitacost brand products were prompted the Proposition 65 warning during checkout, but other brands didn't. Again... avoid the Vitacost brand products. Other than that, as long as you're not buying Vitacost brand products, VitaCost is a great site for your supplements needs. Takeaway #1: Avoid Vitacost brand products. Takeaway #2: Sign up for their newsletter, and you will receive weekly offers.

Vitacost uses Lasership an inferior delivery service! Lasership hires less than desirable people. I've watched this same person deliver packages to my home for some time. He saunters up the driveway to 5 steps (too lazy to walk up the steps) and pitches the box on to the porch. Same scenario every time! Yesterday he was forced to walk up the steps because of the size of the box. He threw the box down in the pouring rain. This was a $629.00 order (typical) of vitamins and perishables from Vitacost. This box sat in the pouring rain without a protective (plastic) cover. This box was taking on water like the Titanic. I was able to salvage almost everything. I should never have had to clean up this mess!

Either these people are as stupid as a box of rocks or they're just ** on purpose but DO NOT give these ** ANY money. They like to screw people on the shipping and parse it out so you get one bottle on one day, another bottle 4-days later, etc. Trouble is, I DID NOT KNOW THIS IS THE WAY THEY OPERATE. Now I have to leave the U.S. for more than a year and my order -- which should have arrived today -- won't be here until almost a week AFTER we leave the country. I reached out to them for an explanation and they didn't have one. They also charged me $4.00 for NOTHING, so I didn't get a complete refund but they said to look for my money in 3-5 business days. What a bunch of jerks, man.

I recently made my first purchase on Vitacost.com, and it was truly the best decision I made. Healthy foods can be SO expensive, especially at the health food stores in my area. Therefore, the wide variety of products, the prices, and the coupons available on Vitacost really drew me in. I am shocked by all of the negative reviews because my experience was the complete opposite. I ordered quite a few items late on Tuesday night, and my box arrived on Thursday!!! I was in awe!!! I was also very impressed with how my items were packaged. Sturdy box, taped up well, no spills, and fantastic organization inside the box. I could not be happier. I am hopeful I will continue to have great experiences with Vitacost, and will order from them again, without a doubt!!!

Frequent orderer. Only once was there an error; Vitacost fixed it immediately. Today, my order started out at just over $170. I applied TWO promo codes, and it dropped to just under $110. Pretty good savings!

I have never written a review about any company or product, but I feel compelled to do so after reading some negative reviews about Vitacost. I have been ordering from this company for many years, and have had nothing but positive experiences with every order I have placed. If there is any problem at all, customer service takes care of it immediately, and every person I have dealt with has been extremely nice and personable. I highly recommend Vitacost for quality products at reasonable prices.

A supplement was left off my $600+ order. When I called customer service the woman told me "oh well, you'll have to go online and reorder"! "Oh well"?! Not appropriate language for a good c.s. agent. I explained I would not get free shipping on 1 product. Again... "oh well". I asked to speak to a supervisor and she would not transfer me. I'm not telling my version of the story... this is actually what happened. I wrote c.s. online citing their own motto "If something's wrong with your order we will make it right". The response sent said, "We will give you a $5.00 coupon towards the product, but you still must pay shipping"!!! I've won national customer service awards, this is not how you handle a problem. They lost my business as well as my friends and family. Mr. Horowitz (CEO) was unattainable.

I ordered several jars of peanut butter for a really good price. I checked the expiration dates (best by date, BBD) on the jars of PB and they were one month away from expiration. I contacted Vitacost and they said that they had no replacement jars to send me as they had no jars with later BBDs so they refunded my money. I was stunned. I've been ordering from them on and off for years and never checked the BBDs. I now wonder if all of their products are so cheap because they source them at a discount because they are close to their BBD. I've chosen to not buy from them anymore as they have lost my trust. If you buy from Vitacost, I recommend checking every expiration date on every product.

I loved Vitacost and the delivery company they use here in AZ. From what I read, I think that if you live in the west and get your stuff from LV you are happy. It seems to be the Florida arm that is so bad. Also - I have noticed since Kroger bought them they are deteriorating. By that I mean, several of the harder to find products I used to love, have been discontinued. So they are using the Kroger model of just carrying products that are very popular. This pattern is so discouraging. They don't understand what they bought - maybe just trying to eliminate competition.

Vitacost had the products that I was looking for at a price that was below the competition with fast and free shipping with orders of $25.00 or more when you buy Vitacost products. I place my order on Thursday and it arrived on Friday. Very smooth transaction. I will buy from Vitacost.com again. Thank you Vitacost.

When I clicked the submit button I had two different collagen products and 1 potassium product. When the order was shipped it had 2 potassium products and 1 collagen. I thought the second collagen was too cheap to be true. I believe they gave me two potassium in place of the collagen. Won't order from them again.

I ordered multiple boxes of tea from Vitacost via Amazon. I never received this order. When I called to check they said it had been delivered which I checked and was correct. However I had not received them. The person that I talked with said to check this that and another. All things I had already checked. They refused even a partial refund or a new order at a discount. I will Never shop with them again!!

They canceled the order (salted caramel bars) after I responded to their query about the order. I was told on the phone they audit orders over a certain amount of money. I talked to them within the three day window. In fact it was the first 24 hours after I was notified of the audit. I checked Thursday 4 days later and the order was cancelled by the company because they said I did not notify them within 3 days of receiving the audit notice. They had no explanation about how this could happen and could not reinstate the order. I would have to start over. DO NOT deal with these people. They have no idea what they are doing. Look at all the OFFICE problems that are explainable.

I have now ordered twice through Vitacost. The prices are extremely reasonable, and the shipping is extremely fast! I did receive a jar of honey that arrived broken. I went online to report it, it was very quick and easy. The replacement jar was delivered in just a few days after the original shipment delivery. Overall, I am very pleased with my transactions with Vitacost!

I cancelled my order. They shipped it out anyway. I had them intercept the package. The package was sent back to them but they won't refund me because they claim their warehouse didn't receive it. The tracking shows returned to sender but they refuse to refund me. I am filing with BBB, really unprofessional and horrible way to treat a customer. I want my money back. Basically I was scammed.

I placed an online order and they accidentally overcharged me - twice - for the order. I contacted them 3 times for help. First they blamed my bank. My bank said it wasn't their error, but if Vitacost would submit a request to release the funds, they could release the money back to me in 24 hours. Vitacost refused to do this. They then changed their story, saying it was a computer glitch and "so sorry" but I will just have to wait 3 days for the additional pending charge to drop. In the meantime, I'm out $87.26 because I chose to do business with them. Never again! I do hope these charges will drop, otherwise I will have to dispute the extra charge through my bank. They are a shady company and don't even publish their telephone number on their website or invoices. I had to look their phone number up on Google to contact a live person. I will never do business with them again. Consider yourself warned. They are a dirty company.

Be wary consumers! Come on promos and did not make good on the ability to use my new customer discount. After several requests that were refused by the company, I want others to know to read the promo offers very carefully. I asked them to make good on the new customer promo coupon in the form of a account credit and, after several emails, they would not do so.

I've ordered several times in the past from Vitacost because of their competitive pricing and deep discounts. Today, while shopping for vitamins, I noticed that the Nature's Way Alive Women's 50+ Ultra Potency and the Men's 50+, (same product, men's version), had the EXACT same retail price. The problem is, Vitacost is discounting the men's version 58%, but the women's version is only discounted 50%. Consequently, women are being charged nearly $2 more per bottle than the men's version with the same retail price. I guess Vitacost believes that it's okay that women get paid, on average, about 77 cents on the dollar compared to a man doing the exact same job, and yet they still have to pay more for the same products.

Vitacost has excellent customer service. As of recently I have received some products that don't agree with my pet. They have refunded me. No questions asked. I feel badly and will happily return products. I love their selection and their shipping is generally 1-2 days if you order early enough in the day. Much faster than in previous years. I have been a customer for 10-12 years. I have recently started ordering more food/organic condiments/baking ingredients and are pleased with products and pricing. Would highly recommend.

I loved Vitacost but my experience with them was nothing short of terrible. I do like many of their products and their prices. What I don’t like however is when there is a problem. Not that I expect never to have a problem but it is the way that it is handled that is not acceptable. One thing that I do not like is the condescending attitude that comes with it. As an example, I made an order and decided because I could not change the order (although I was given the impression that I could) my money was tied up because of a lack of information provided. When a company does a pre-authorization it should not be for a full amount it should be for a small just make sure the card is authorized for use.

I bought Almased 6 bottles and they shipped the wrong product. I called today and it's $6.00 more and it was my first order with them so you get 20% off not only will they not honor their mistake. I need to pay more with no discount. I will never order from them again. Bunch of thieves. Horrible company with no customer service at all. So much for taking care of the customer. They made the mistake not me. I did my order over the phone with exactly what I needed. They messed up not me but I pay for their incompetent people they have on the phones. Unreal!!!

I read one of the complaints and would like to give a possible reason for problems, as was the case for me. The problem that I had was not with Vitacost. It was with the shipping company that they used. My experience over the years has been that FedEx Ground is one of the WORST shipping companies. As I live rather rural, I am not exactly an easy drop off. Add to that, I have a farm and cattle that must be fenced in. It may be policy for both FedEx Ground and UPS that they do not have to open the electric fence at the end of my concrete driveway, but I have never had an occasion that UPS did not show up at my door with my packages. They have opened the driveway fence and the walk-in gate into my yard.

I order my vitamins on Jan 1 and was sent numerous email saying I would get my order. It is now Jan 5th and they said it was delivered at my door and guess what there's no package. I knew there were something was up when they kept changing the delivery date. In addition to that on their website it states where my order or issue a refund. What the hell are they doing to peoples ** orders and why are they in business??? I asked for a confirmation email stating I would get a refund and of course they never sent it.

I live in the UAE and purchased just over $100 worth of vitamins. The vitamins are about a quarter of the price to buying them here, which is a plus for Vitacost. However, they only use DHL global mail service and not courier. I received a tracking number on the 1 Sept and that's when the problems started. After the package had been picked up by DHL and started processing by them, DHL put a message on my tracking page that they do not deliver to residential or business addresses in my area and that I needed to provide the merchant VITACOST with a PO Box otherwise delivery can't be made.

They have a lot of deals and a lot of quality products and they make sure that I get the best deals possible. Everything went smoothly when I ordered. The website is nice and costs were clear and I'm never disappointed with my order and the free shipping was relatively fast and hassle-less. But the company doesn't seem to be mindful of the customer and puts out deals of products people don't normally buy. There were deals on their own specific products although they have released on a plethora of products.

My overall experience with Vitacost has been very good. The product selection is very good and the shipping and delivery has been wonderful. They have the products I like and at good prices. It's easy to find what you're looking for as well. They ship pretty quickly and everything arrives without damage. The website experience is very good and we've never had any issues with Vitacost.

Vitacost is a good company that cares about their employees and also their customers. They also listen to the customers and give them what they need when they have trouble finding anything. I really like this company.

They have the brands and the variety of products that I use. Their prices are reasonable. But they don't always have my products and I have to go to another site to see if I could obtain what I need at a reasonable price. My overall experience with Vitacost is pretty good. I usually can get what I am looking for.

I like the fact that Vitacost offers great quality, selection, and prices, quick delivery and customer service was always helpful on the phone if needed. Turnaround time was great as well as the site was easy to use and items are easy to locate according to my particular desires. I enjoy ordering from them, however, I would like to see more organic products with a bit more detail and description of the items content.

Their pricing is better than other sites. I can pretty much find anything I want at Vitacost and the orders are always correct. I can usually find a large variety of products to meet my needs. Sales tax and shipping fees are applicable for totals under $45.00, but you don't realize this until you apply a promo discount, then the total can go below $45.00 and shipping fees apply. It’s almost like not getting the discount. Other than that, the overall experience is good. Delivery is quick and the product arrives in good shape. All in all, I like this company.

I ordered two bottles of Ester-C Vitamins but was sent 2 bottles of some magnesium vitamin. I called to report the error, which could have been dangerous to my health. I was asked for identifying numbers on the bottle. Was put on hold and then told that they would investigate the "bin" from which the bottles were taken and it would take 3 WEEKS. I did not get an apology, an explanation for the 3 week delay or an offer to send the correct product. A few weeks later I received an email saying that they were refunding my money AS I REQUESTED. I never requested a refund. Seems it was easier for Vitacost to blame me for asking for a refund rather than take responsibility for sending the wrong product. The receipt says "We hope you enjoy the healthy products you ordered." It was hardly "healthy" to send the wrong vitamin.

They are almost perfect the way they are and they have a wide variety of organic products to select from that you can't find in brick and mortar stores. The site is fast and very easy to use and order from. Ordering is easy and prices are also reasonable. My products arrived in a short amount of time and I was happy with my order. My order was correct and arrived in perfect condition.

My experience with Vitacost is always great! It is where I go for just about all of my household needs. I put in orders with the company at least once a month if not more. They offer free shipping over a certain amount, and it usually arrives within 2-3 days. I always receive my items promptly and without issue. They also have great customer service. When I have forgotten something on my order before, their representative was able to add it for me without issue over the phone. They have great organic options, great prices, and it is easy to check before purchasing if any ingredients are on my do-not-buy list. However sometimes they do not have the brands for which I am looking, so an open line of communication so customers can request certain items be added to the inventory would be nice. I rely on Vitacost for most of my needs - I even get food from them! And I recommend them to anyone I possibly can.

The overall experience is pleasant enough. The website has very good prices in comparison to the competition, both brick and mortar and online. The layout of the website/store is also very intuitive and easy to navigate. However I am not a fan of and maybe a little put out over is the unsolicited emails they send out. You can unsubscribe from this though. In the end it comes down to the price paid for the product that is being sought. This website has delivered on both accounts.

I like the varied selection and some hard to find items. I enjoy the fact there is an organic and good selection, but more expensive than we enjoyed. Site is relatively easy to navigate. Allows shopping from mobile devices which is nice. Love the sale section. However they send too many emails and not enough products priced competitively to make high shipping costs worth it. Would benefit from more sales. Sales also could last a little longer - and clearance (personally speaking) shouldn't start until 50 percent off. Also, needs less expensive shipping options and less emails.

I was looking for some supplements and couldn’t find the right ones anywhere else including CVS and Walgreens. I was recommended by a friend to check this site. At first I was hesitant but I tried it anyway and found what I needed fast. It was a vitamin c product and the cost was good. Very fast and very reliable source of vitamins and good options of choices to choose from. I really enjoy my shopping at this brand because I can rely on it for vitamins. But the layout of the site makes it a little hard to browse options. Maybe the site graphics could be updated.

I have always like the product selection. They have a good selection of natural and organic products that me and my family use daily. The shipping is always reasonable and I have never needed to use the customer service. But it would be nice if more stock was kept, or the promotions or discounts periods were extended. They have low prices and offer frequent specials and discounts but some products I buy on a regular basis are often sold out, in turn I can not use the current promotion or discount. Because of this, I have more recently been buying my supplements at a local health-food store.

They have great customer service, good products, and high quality. Easy to order with a good website. They hardly ever make a mistake on an order, but when they did, they made things right. Once when my order was shorted, they believed me and made it right without a fuss. But while they say they ship cold, they really don't unless you pay extra. If I pay $70 for probiotics that ship with an ice pack, they need to overnight it (without charging me). I have ordered twice, and they arrived hot and ruined each time.

Vitacost has great prices and a wide variety of choices. I love their BOGO offers. They ship quickly and everything arrives in good shape. The website is easy to use and the products are good quality. It is a great value for what you pay. Every product I have purchased has been exactly what I wanted. I did wish they had higher potency of **. The product selection is great. I haven't used customer service but I am sure it would be just as good.

I like Vitacost because they offers a wide variety of vitamins and superfoods. Organic non-GMO vitamins which are perfect for my family and keeps me coming back. Everything is well organized and comes in an appropriate timing. I have been a repeat customer for over three years and I love their specials/deals.

Overall, I like the smooth and easy transaction from start to finish. Items easy to find, at a good cost, delivered when and as expected. Customer service is very easy to work with, friendly, and helpful. Wide variety of natural and organic products. Also that they have a lot of health and beauty items that are hard to find in stores, or are too expensive to purchase in store. However I would like them to offer a fresh grocery delivery service. Also add more grocery items and more beverages especially.

They have some of the cheapest prices around with a pretty large selection, good customer service, fast and free shipping with a fifty dollar purchase or more, and a good return policy (for when you don't like something as well as when you get a damaged product). However I'd love to see their product selection expand some more and have completely free shipping regardless of how little you spend. Otherwise, I highly recommend them.

They offer a wide range of products that are easy to search for on their site and offer regular promotions on purchases, as well as regular shipping promotions. Products are almost always in stock. They ship super quick and my order is always correct when I receive it. However I wish they would offer free shipping on a lower dollar amount every day. Also, sometimes their promotions are confusing at checkout, like buy one get promotions.

Vitacost backs up their products, has fast shipping, good quality products and product guarantee, good sales, BOGO offers, and a wide array of products offered. Overall a good company. However the cost of shipping is high, and it is hard to change an order after placing it. There are no more free samples offered anymore. Often prices are still high even with sales. Also hard to understand automatic orders and difficult to qualify for free shipping. Only with a special rare code. But shipping is fast.

It has been a place for health living & eating and good quality products. I like finding discount vitamins, supplements, health foods, beauty products & more. The customer service at Vitacost is very impressive, responsive and prompt. But I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't received yet! When I contacted them asking only to contact the courier they said contact us after 60 days! 60 days! Which means that if I will receive my stuff, most of the items will be expired!

I have been with Vitacost for so many years that I can't remember. Their customer service has always been first rate. If any error was made with an order, a free replacement was sent, including the one that Lasership dropped at the wrong address, where it was rained on for two days, box fell apart, paper inside soaked, etc. If the error required a refund, it was forthcoming immediately. That sounds like there have been a lot of errors. There have not. Over enough years with any company that one orders from monthly, there will be a snafu here and there.

I placed an order on Sunday, June 11, and had my box by FedEx Home Delivery on Tuesday, June 13. I live about 15 miles from the East Coast shipping warehouse, although at the time I ordered, I didn't realize that. :) I got top-quality products that I'd pay much more for elsewhere. Thank you!!!! Very pleased with products and service.

I ordered from Vitacost unaware that they use OnTrac as a delivery service. OnTrac is the WORSE delivery co. in the U.S. In fact there are hundreds and hundreds of complaints against them. After many years of shopping online from Walmart and Amazon I closed both accounts because they are using OnTrac as well. When these companies decide to listen to their customers instead of forcing OnTrac on us perhaps we, the customers, will go back shopping online with them again.

I have been with Vitacost for 15 years. People writing bad reviews are those with computer training issues or bad browser problems. The simplest and best way to order is by smartphone app. It is the most current and most user friendly on the planet. Secondly, their products are without a doubt the most incredible and less costly on the planet. Let's also talk about this delivery issue some of these people thought was worth one star about. Seriously, read the disclaimer! If you're ordering a supplement you will get it within three days and if you are close to the center within one day. Remember if you are on the east coast, it is not the company's fault if the shippers run into delay. And you get what you pay for!!! I wish the company success for many years!!!

When I received a product that had become damaged during shipment Vitacost sent a free replacement right away, no hassle. They have a great selection of products and the shipping is very fast. This is my new favorite company for healthy living products. Their customer service is excellent.

I was a first time buyer of Vitacost supplement. When they arrived I noticed that I am allergic to one ingredient of a supplement. I emailed them asking for a possible refund and offered to return the supplement which is unopened with the shipment fully borned by me. Being an international order and the ingredients of the supplement were actually listed on the website, I thought I had zero chance of a refund, feeling that it was my mistake to begin with. To my surprise, I immediately got the refund and Vitacost responded that I did not have to return the supplement. They even gave me suggestion on how to get speedier refund without writing them an email! I am now onto my second order. I am more careful with ordering now and really read the ingredients and other info before ordering. I wouldn't want my favorite supplement supplier to suffer unnecessary loss. I am now a customer for life. Well done Vitacost!

As a Canadian who has lived in the USA briefly I'd say Americans are a bit spoiled re: customer service. And by the way God bless America - I love Americans. I ordered several items from Vitacost and they came up; sailed through customs no problem. You guys are lucky because several good products are banned here in Canada for literally no good reason. Hang on to your supplement freedom because believe me, big bad pharma would love to do here what it has in Europe; massive restrictions on vitamins.

My granddaughter and I need Gluten Free food which is hard to find locally. We particularly like the Schar products that are only carried sporadically at Walmart. I've tried several other online companies for GF food and none of them had the amazing selection and service that I get from Vitacost. I find out in my email when they have promotions in food and then load up. Most of the items that are available locally are much higher priced at stores compared to Vitacost. While I always try to buy locally, GF foods are so expensive that I only buy my bread locally.

It makes me so flipping angry that people leave bad reviews for silly things like a website problem or things unrelated to what Vitacost is here to do. I live in California so I don't really run into an issue when looking for healthy, vegan items but on Vitacost, I at least can find new flavors of things not in stores, and my go-to items at a lower cost! My friend, however, lives in Minnesota and says there is nothing near her. Vitacost fills this niche. Not only is the product selection affordable, and HIGH QUALITY but there is ZERO worry or hassle! If you don't like something, it's seriously a two-click process to get a replacement. Customer service is seriously amazing and they have online chat too. It's crazy easy and the employees are nothing but nice. I created an account ONLY to review Vitacost because I want to spread the word and make sure that GOOD businesses get the respect and attention they deserve to STAY in business!

Been ordering from Vitacost for about two years and have never had an issue. I did have a question and the customer service rep I spoke to was really helpful. Free shipping does take about a week and if I had to nitpick about anything it would be that they don't always send the shipment confirmation but they do send an order confirmation right away and you can use that number to log in to the website and track it from there.

There's something way super wrong with their app. It won't let you check out. It just flashes a blank screen so I signed up for PayPal so I COULD check out & I got an email saying it was processed then another one the next day saying it hadn't been so I followed the prompts & they double charged me for the same order. It's slow, inaccurate, the "promo code" was not discounted even though it "said" it was. The delivery is also painfully SLOW. It often arrives late at night & sometimes at even the neighbor's house. They send my husband's messages to MY inbox (not that it matters). It's just annoying.

Customer Care couldnt help me with sign on. When I indicated Vitacost said they already had me in the system. Even though (don't want to reveal the C.S. Chat person) at Vitacost said I wasn't in the system and that he only suggested me going to another Browser. With this lack of help. I would not want to think what would happen if I really needed support with a product order, difficulty, etc. I really don't perceive the owner(s), or President of Vitacost knows, or even cares about these practices. Oh well! I'll just return to a competitive Supplement Company who "really" values my business. Sorry Vitacost. Best of luck in the future.

First of note, I am a self-employed online consultant and not associated with anyone from Vitacost. It sucks we have the "burden of proof" just to leave a positive review for someone! But I promise, this is a legit review on a really great experience I had with this company. I'm not sure how to go about submitting a receipt for verification but I did include my order number, so hopefully that helps! I have been shopping with Vitacost for a couple of years now. My packages are generally received within a day of my order. One day. Perhaps I live somewhere near a distribution center who knows. I recently lost a box that said it was delivered on my doorstep and I am still not sure what happened. It might have been stolen. I have a neighbor who loves leaving her dog poop on my yard so I wouldn't put it past her that's all I'm saying but I have no idea and no proof.

I have ordered numerous times with Vitacost. Their products are great plus the discounts aren't bad either! However, it always tells me that the item will be received in 3 business days. Which is NEVER the case. It usually takes a week or two. I wouldn't be upset about this however, when you tell your customers or when the website states 3 business days I believe you should be responsible for getting that item to them in 3 business days. NOT A WEEK!

I have been a VITACOST CUSTOMER for several years. I placed my latest order in September 2016 and it took a week to get it to me. I called VITACOST customer service numerous times and was always promised an immediate call back which only once happened. I even called the shipping company only to be put on hold for 20 minutes and no one ever came on the line. I called the shipper the next day and was told they will review and call me back and they did not. Their customer service did not care about my order or its timely delivery. My other complaint is that there is no way to get to upper level management to voice my complaint.

I and a small group of friends all order from Vitacost every month or so, for over 3 years. If I forget something, my friends will add it to their order, or if we don't have enough to make free shipping, we pool our orders. None of us has had any problems with the company so far. Occasionally we've had to return items we ordered by mistake, and customer service was prompt and returns were easy. I noticed many of the negative reviews of this company were questionable in their complaints, and many were obvious errors made by the consumers themselves. I think this company is great and deserves a high rating.

About two weeks ago, I ordered a half dozen bars of Taza 87% dark chocolate from Vitacost.com. The items arrived within a few days (timely), which was good. Peeling back the wrappers, I realized one by one, the bars of chocolate were aged/heat damaged, while others were spotted with mold. 100% of the shipment was poor quality, thus raised a question in my mind about inventory control and supply chain management. I asked for a refund and received one immediately. All in all, a couple of good things happened (shipping time and quick refund) but not all together. They didn't truly solve the issue - at least not in my mind.

I made an order on 7/13 and was promised to receive it within 2 business days. Well, by 7/15 nothing, and there was zero tracking info as if the package was in limbo somewhere. I contact, via email, Laser, and they admitted something went awry, but give it another 2 business days, get what nothing and no tracking. Contacted Vitacost via email, but no answer. Contacted via chat, and they admitted there was a problem, and whether I wanted a refund or replacement. I choose the refund. I need to wait 3 days to see it. Poor and poor customer relation, avoid these people at any price. Many people in my building have complained about Laser and their lack of responsibility, such as leaving packages outside the lobby, so anybody from the street could grab the parcels.

I placed an order for vitamin supplements through Vitacost. They advertised "free and fast shipping" with my order over $39.00. Unfortunately, their "free and fast" shipping was contracted through LaserShip. I placed my order on 6/28/2016 and received a confirmation from Vitacost that delivery would be made in a two-day timeframe. I got busy with family and the 7/4 holiday and didn't dawn on me that it was 7/10 and I still had not received my order. I went to my Vitacost confirmation page and it gave me my LaserShip tracking number. When I clicked on the link, I was taken to the LaserShip site where it showed that the order was shipped to the wrong LaserShip facility so it was shipped back to the vendor. The next day I checked it read "delivery attempted -- wrong address." I verified my address on the original order and it was correct.

This is the second time I have had an issue with their shopping cart system. On June 22, I submitted my order. I received an e-mail and I found it had over $100 of items that I had previously ordered added to my new order. Within 15 minutes I attempted to submit a request for correction via their online customer service system. It was denied because the system said I had an invalid order. I got up early around 6:00AM EST and sent the e-mail again.

I placed an order through Vitacost and within enough time that my kids would not be without their much needed supplements. The package arrived and the probiotic, which is supposed to be shipped with an ice pack, came wrapped in paper. I immediately got on their website to get a replacement. I marked in the reason area, "item not shipped cold". A few days later the same thing, no ice pack! Again, why did I waste my time ordering a replacement and put a reason just for it to be ignored! Waste of my time!

Anyone who knows me knows the vigilant lengths I go to protect my sobriety. I don’t use cough syrup or mouthwash, I don’t take anything stronger than aspirin for pain and I don’t eat food that has alcohol in it even with the claim that it “cooks off“. Late last year I ordered vanilla extract from vitacost.com. I get it from here because it’s hard to find a non-alcoholic version that isn’t synthetic and loaded with preservatives. I don’t use it very often but I know that vanilla extract is 41% alcohol and shouldn’t be ingested by someone like me.

I've been a happy Vitacost customer for several months and my experiences have all been great, so great that I've begun recommending this company to friends and family. The correct products have been delivered in a timely manner consistently and the prices are competitive. A recent experience, however, has me questioning their integrity and my one-star rating is in regard to this. I believe this company is fixing their product ratings.

I tried to change the arrival date of my package. I spent an hour trying to get through to the shipper who could not help me. I spent over an hour between two different Vitacost chat representatives who both assured me the package would be rerouted back to them and my money refunded. This never happened and the shipper left the package in the parking lot of a different building. Vitacost customer service never got back to me even after leaving multiple emails and speaking with multiple customer service representatives. What a waste of hours of my time. Worst customer service ever. Shop at your own risk!

I've started ordering from this company about 3 years ago, here and there. Lately, I've had the need to order from them much more, on a bi-weekly basis after comparing prices, they were the best. After multiple orders, I've made two mistakes on details of my orders but they've taken care of me both times! First time, I meant to order shampoo but carelessly ordered conditioners. So, I got to their site and chatted with a customer service and within seconds a rep helped me out. I thought, man this is so convenient and they're response is FAST & FRIENDLY. In fact, I ended up with free conditioners.

All of a sudden the website is impossible to use. Boxes cover the site and it says "slow script". I cannot keep anything on the screen. The little round ball keeps popping up. I called several times and cannot get help. I am looking for another site.

I ordered product online and applied a promotional code. I received an invoice online. Part of the product arrived several days later with an invoice indicating 2 of the 6 items arrived, the adjusted cost including the promotional discount and that the other 4 items were shipped separately. They never arrived. After contacting VitaCost they indicated the 4 items were cancelled. They never sent me notice of the cancelled items. The amount charged to my credit card was more than the invoice amount. Upon contacting VitaCost they said they didn't know about any promotional code. Nonsense - they printed the invoice and their site applied the discount. They refused to honor the invoiced amount. They never notified me of the change in price. I disputed the charge with the credit card company and they promptly credited me the amount. VitaCost.com seems very much to be disreputable.

2 different $100+ orders were supposed to arrive in a couple days. They didn't. No response from the shipping company, OnTrac, who is equally as horrible. NO response. Vitacost finally said they would issue a refund and I actually have email confirmation saying they would do so. They did not and now say they will not issue a refund. They have completely ripped me off. 10 days later, no product, no refund, multiple attempts to get help. Nothing. Do not do business with them.

For years I have bought from Vitacost without a problem. I can find the latest and even unusual products, in stock, packed with brown paper, shipped soon! I have been very pleased with Vitacost.

I made the mistake of buying from them and now they spam email me constantly, relentlessly despite having unsubscribed a dozen times and being told by the customer service people that they'll stop.

We, the consumers, are needing to dispose of excess materials. One bottle of supplements I ordered (glass container) was wrapped in double packing paper to excess.

For several years I have been a loyal customer that have recommended them to many of my health and fitness clients. It is with a heavy heart that I have to share my past week of dealing with Vitacost.com. I ordered on Sept. 2nd before you guys were even open. I placed my order and paid using my Paypal account - like I have for many years as a customer. After I placed my order, I realized that I forgot to remove an item that I didn't want. So, I went to go modify my order but all of my items were still in my cart and I refreshed the page thinking that would give me my order # and allow me to modify. I checked my email that I have always used to receive my order #. No email. I assumed (my bad) that the order didn't go through and removed the unwanted items and placed the order again. Then everything was removed out of my cart and I was given an order # and I also received the confirmation email.

I've made quite a few orders from Vitacost in the past and was lucky that nothing was lost in transit but can't say that everything arrived in desirable condition (broken carton, very dusty bottles...). Everything seemed OK until I made an enquiry of a product to which I was told the manufacturer date was September, when I asked in March that same year! I remembered the staff member having confirmed that that was indeed correct. So I pointed out that the product would have had been manufactured six months later that year, which she had no reply to. I then insisted to talk to a supervisor to clarify and I was told that he will contact me, which never happened. That made me very suspicious of their products and so I stopped ordering from them for some time.

I have been shopping Vitacost for quite a few years, even had a few orders shipped to me when I am in Switzerland on several occasions. They have a huge variety and just about always the best price. More than that, the staff is super! Also enjoy reading customer reviews, but of course with a grain of salt...

I ordered a product from Vitacost. They offered a discount for a second purchase for the same product. I bought 3 regular and 3 discounted for a total of $58.13. They billed that to my credit card then billed an additional $81.29, like I bought all 6 at full price. I contacted Customer Affairs. They said they would refund $21.62. But the difference between the two prices is $23.16; so, Vitacost still is not honoring their original offer. Later that day, my bank called me saying my credit card had been compromised on the internet and was being voided. I am waiting for a new credit card to come in the mail. Be warned before you make any purchases from Vitacost. Beware of any discounted deal they offer. Check your credit card immediately after making a purchase from them and check to make sure they billed what you charged.

I've had this happen to me twice now with Vitacost; I receive an email from Vitacost stating that my items are shipped and I'm provided a tracking number. The items were never shipped! First time, I thought it was a fluke, and I had them ship me another package and I received it. No problem. The second time, I wanted a refund. I received a partial refund because of promotion. When I called about the partial refund, customer service was condescending to me because I questioned their practices of notifying customer of item being shipped but it actually hadn't been shipped and only providing partial refund. I'm done with Vitacost, and I can't recommend it. Buyer be aware.

Since, I was able to contact customer service via Chat during designated hours. They fully refunded my money and I have ordered since then with no problems or issues

Sent me the wrong color & I have to pay the enormous shipping & handling charges. Customer service was not helpful at all.

I should have taken more time to read all the ingredients in the Synergy NeuroPower vitamin product from Vitacost, but since my doctor recommended it, I went ahead and ordered it. After taking two capsules the first day, my eyes started twitching and I felt extremely weird. Caffeine is toxic to my system and I recognized these symptoms to be caused by caffeine based on past experience. I re-read the ingredients in the label and found that Green Tea extract in the amount of 500mg is in each capsule! Green tea has caffeine and I have never heard of a multivitamin containing caffeine in my life. Beware of this product if you have a problem with caffeine like I do.

I wrote to Vitacost three times between 3/5 and 3/25/15 to ask about a product (their Noni juice) that tasted MUCH different than usual. Product delivered end of January. Opened it after finishing the last bottle we had left at the end of February. Taste and smell have changed considerably. Used this product for years and years. Know Noni juice isn't supposed to taste great, but the last order/lot # 692074 tastes REALLY strange or possibly turned. Also has a different and bad smell. Husband and I noticed we haven't been feeling too well since we started with it. Just a coincidence? Sent in review (and notified that Vitacost would let me know when my review is posted) but never made it to the web-site's product reviews (nor were any for this batch). Hate to throw out since we stocked up on the last BOGO sale. Just waiting to find out if it's safe to drink.

It's been almost a year now that I've been ordering most of my supplements from Vitacost (every time $400) and I always used to choose UPS shipping, but had a problem last time (one my boxes were missing and when I received it, it had a hole on it and one of the products were missing) so this time I decided to choose the normal shipping which is Landmark Global and it's been 1 month now haven't received it yet!!!!!! I kept sending them emails (they don't have any phone number that I can call and follow up which is ridiculous) and I haven't received any email from any of the companies and I really don't know what to do now.

Vitacost sent me an item different than the one I ordered. I have so far been on the phone for 53 minutes with customer service. At the website, I tried to do "live chat". It doesn't work. The website takes you around in circles. I click on 'select order', it takes me to 'return' , click on return, it takes me back to 'select order'. Meanwhile the voice on the phone is telling me at the website, service central, I can request a replacement. Wow. I just got picked up by customer service. Only 53 minutes!

On February 23, 2012, I bought the same products in the Vitacost.com. My order number is **. I spent $75.06. I have decided this package for my wife, mother and child. The shipping method is DHL? Tracking Number: is **. Destination is China. On March 19, I sent an email to customer service to ask some information about my parcel. The customer service told me all the international order must wait 21 working days. On March 28, I still have not received my package. I want the company to return 100% payment. But the customer service want me to provide some proof that the package is not being held by customs. If I am unable to provide this documentation they can issue a credit for the items minus a 20% restocking fee.

I ordered over $300 worth of vitamin products and was supposed to receive a free box of Kind snack bars. Received all but the free item, but shipping document said it was expected to ship 12/7/10. Have since e-mailed and chatted online with Vitacost and they have refused to honor their offer. More

I ordered a dietary supplement on 6/4 and 13/4 from vitacost.com. But I only received only part of the item for the 6/4's order. I did not receive any item for the 13/4's order and also the rest of the 6/4's order. I asked the company by email several times and no one answered me till 9/6. There was a man called Krista ** who answered my mail on 9/6, 14/6 and 22/6, and said they would arrange replacement of the order for me. It would take 2 to 3 days for the delivery. If I refuse, he would refund the money to me. I agreed with him at the beginning of July, but I did not receive my packages afterward. I sent an email to them and no one answered me again. I have been waiting for my packages for 4 months, what can I do? Please advise. I paid for $86.97 for the rest of the 6/4's order and $84.1 for the 13/4's order. This company owes me $171.07. Thank you!

I sent my vitamin supplements back because the Propolis (2 bottles) I ordered made me sick to my stomach.. Christina said she had received my return package... but I was not ever refunded to PayPal like she said she would do.. I should have gotten $26.42. That's the cost of the supplements and postage.

Through the vitacost.com website, they charged my bank card 19.95 for a membership I NEVER agreed to!!! I just Google shopping essentials and see what comes up. I have contacted my bank, shopping essentials, and vitacost to let them know. How horrendous!!! Right now, $19.95 out of my bank account and they say it will take two days to refund. According to others that have fallen prey to this scam, you have to stay on top of them to make sure they actually do reimburse you and cancel the membership that was fraudulently opened.

I purchased foot creams from www.vitacost.com and I found that I joined shopping essentials membership which I never intended to join. I called shopping essentials and they waived the fee. I checked my credit card on line and found that they charged monthly. Therefore there were two charges of $14.99. I called them again and asked for refund of $29.98 since I never wanted to have their membership that I never heard of. They refused my inquiry because they sent e-mail for the confirmation. I did not check my e-mails for a while. They did not send me any mails about the condition of membership or at least something about the membership. Then I would find about the fraud earlier. The website, www.vitacost.com, made their customers to join the membership accidentally or they illegally gave my information to the third party, Shopping Essentials. I'm usually careful about these tricks while I'm shopping online. But maybe this time, I was not careful enough or I picked up wrong site and gave my information.