Vitacost Reviews

I recently ordered some supplements from VitaCost and was happy with the experience. The website was easy to navigate, prices were competitive, and I found what I needed. My order arrived in a timely manner. The packaging could've been better - It was an envelope with no protective materials to prevent damage during transit. Overall, I'm satisfied and may order from VitaCost again.

Very disappointed!! I placed my order over two weeks ago and did not get it yet. There were items I really rely on and need them ASAP. The fact that it did not arrive yet is absolutely not acceptable.. Unreal!

The Solgar Advanced Calcium Complex was recommended by our orthopedic doctor after my husband had a dexascan. I was taking a Calcium Citrate supplement but my husband was not taking anything. We ordered thru Vitacost and pricing was less than what the PA had told us. So far so good with both of us taking it. Only issue is pill is very large.

It was my first visit to Vitacost. My order arrived quickly and accurate! I’ll be purchasing again! I did some research on the company before ordering and discovered they were purchased by Kroger’s. I loved that they have an online option offering healthy choices for foods.

Great value on dry goods, and quick shipping! I've ordered several times and have zero complaints. Big selection of vegan products. I will definitely order more in the future. The only thing I would recommend is better/more ways to narrow down product searches.

My items all came as described and 2 days ahead of schedule! No problems with the content, and good prices as well. I would recommend Vitacost to all my friends and family. Compare prices and see if I'm right.

Always get my Airborne from here. Great price and fast delivery. I love to stock up and the free shipping makes me happy when I buy in large quantities. I have bought other supplies but Airborne is my favorite to get here.

Good as usual, the discounts are very nice and helpful. And it gets here pretty fast. I wish they had more guy issue stuff like for ED and urinary problems. The web site is pretty easy to use and to navigate.

The product came packed very well, and a day later as I did not know what carrier was being used and I did not know who they were; therefore, I was not home, and they were denied access. Other than that, everything was fine... T he dry ice was warm, because of the delay, however, it was not hot and everything was packaged very securely. I am "assuming" the Udo's Oil is keep refrigerated at Vitacost, somewhere, until the product is ordered. The price was also very fair as you had a sale. Also, for those who do not know about Udo's Choice Oil, I would suggest to check this oil out, and also listen to the short, eight minute explanation Udo Erasmus has, on the internet, regarding the important of this oil combination for health. Thank you, again, Vitacost. Thank you very much.

They used to be ok, now they are scammers using a low-quality shipper who damages the products, never delivers, or delivers damaged products in boxes full of broken glass. Vitacost doesn't immediately make things right, or ever. Ripoff.

VITACOST carries a variety of products and very good selection of supplements. There are very few items I need to get from another site and the quality of products is admirable. The offer of discounts keep me coming back.

Very glad to find my Muscle Milk online, because our local Kroger store no longer carries the 100-calorie vanilla Muscle Milk. I was thrilled to find it online:). Shipment arrived in a timely fashion, with all items in tack; not crushed. I will be ordering again!

They have quality products a fair prices and quick shipping. I buy Vitacost B2 which is sometimes hard to find at other stores, but Vitacost has it in stock and it helps with my migraines. My go to for natural products.

Very, very happy and pleased that my items were received so quickly. Started using the supplements right away and the taste of the Beet Root Gummies are so delicious. This is my second order from Vitacost and with that I will order my additional supplements.

Had a particular product I was looking to order - after researching prices, I found Vitacost to be most competitive, so I placed my first order with Vitacost. I had purchased enough product to receive free shipping, and was blown away at how fast their delivery time was (the package was on my doorstep 2 days after order was placed)! Was equally surprised at their careful packaging for shipping. Not a single item was broken or damaged! They've earned a repeat customer!

They keep canceling orders without notice. This is the second time in the past couple of months. You get an email order confirmation, see it in your order history on your account, then days go by with no shipping confirmation. You look back at your account and the order isn't showing anymore. I don't have time for this anymore. I called about it the first time and they said unspecified problem with payment blah blah but can't give details and wanted me to jump through hoops to get the order resubmitted. I passed and place another smaller order that went through. Now we have another one disappear and I'm done. Life is too short to waste time on this sort of thing. Moving on to other companies.

I trust the Vitacost brand, but they offer many other options. The website is user friendly and they provide lots of information about the products. They have a wide selection of vitamins, supplements, and minerals, along with essential oils and numerous household items.

I was happy to see how many products are available, including my favorite protein chips. The package came in just a few days, was well packed and the order was perfect. I will definitely be checking out what else is available next time.

This was my first time ordering through this company and I am so happy with my order. I couldn’t find these vitamins in any of my stores around me even online, but this company came through. Received my order and everything is perfect. I will go from now on to this company and order all my vitamins since I have a whole list of them. We have to keep healthy and happy. Thank you so much. I appreciate the excellent customer service Karen S **.

I ordered a few items but was especially wanting the Eden Soy Milk, unsweetened. It has 12 grams of protein per cup. This is higher than any other soy milk that I have seen. It is great for making soy yoghurt. Vitacost had the best price. I checked out several online and local locations for this milk. Besides their price the packaging was over the top! I have bought this online before from another popular site but have never seen it so well protected for shipping as done by Vitacost. My order arrived in just a few days.

I placed an order with Vitacost. I've used them for years. I looked at my credit card, and there were two charges. This had never happened before. One for the order, and an additional one for the order but six cents higher. When I called, I was told that the total price when ordering is just an "estimate" and if it goes up by the time they fill the order, they put the additional full charge on, and then credit the original order amount back in 7-10 days. Does this seem like it might have something to do with prices changing from tariff's? Has anyone else seen this? I'm truly baffled. And needless to say, won't be ordering from them again.

I have been shopping at Vitacost for 8-10 years I don't even remember how long, though what I remember is to always shop at Vitacost automatically. The reason are many from Great prices to free and fast shipping. Not to mention their service is very understandable and friendly. One of important reason for me to shop at Vitacost is their selection of products are so huge that all my needs of Supplements/health food are met that I don't need to look elsewhere.

Very, very slow and pedantic communication. I placed an order for a bag of matcha green tea. 2 weeks later I’m calling them to see where my order is. After 15 minutes of searching for my order as I gave them the order number, they tell me it’s on hold due to needing to verify my info. I told them that I responded immediately to their verification email that they sent days after telling me my order was on its way…. They never checked their email/communications. It’s 2025. To be this slow and this inept in an industry like this is shameful. I won’t be ordering again.

Ordered Hawaiian macadamia chocolates. Product came heat damaged but it's chocolate so I think I be ok😄. Ordered 4 packs of chocolate macadamia nuts. When delivery versed it was evident the product had melted and resolidified.

Vitacost had a rewards points program. When I redeemed my points for 5.00 off my cart, my points were subtracted, but I didn't get the discount. I contacted cust. serv., they sent me another coupon that didn't work either. This company must have been bought by another entity, because their cust. service is poorly trained and ill-informed.

Pricing is great and very fast shipping, would recommend. I purchased for an elderly woman who loves this whey protein. Great for getting your daily protein without much fuss. I have ordered it twice before and will continue to.

My package arrived several days early than expected, and everything was packed carefully and all items in the box were accurate. I was pleasantly surprised that it arrived 4 days sooner than I was told. Thank you, Vitacost for making my week!

I can not say enough good things about Vitacost. It is the best, so convenient, and so informative. I just wish all companies were the same. Keep up the splendid work. You guys are the best!!!!! Why would anyone go anywhere else?

I have been a customer for years and never had a problem. The products are always as stated. The prices are good. Service has never been a problem for me getting products when needed. I highly recommend VitaCost

I was delighted to see the items I could order with Vitacost. There were some dark chocolate, oatmeal snacks that have been hard to find. Vitacost had them and the merchandise arrived very quickly. My family can't wait for the next order.

I found what I needed by shopping on "Vitacost", and saved two dollars per item compared to what I paid locally for the same item. I appreciate the availability of this service, and the cost savings that are offered. Thank you.

Vitacost is a very efficient and well-run company and website. I have been purchasing products from Vitacost for several years now and they have never disappointed. Website is streamline and easy to use, find products, and the checkout process is smooth and easy. Always lots of discounts and coupons which is something I look for. Also great to have free shipping on $50+! I am able to find just about any supplement or health food product I am looking for and I love that I can find healthy versions of all kinds of products. Also great with fast shipping and efficient tracking updates and info. I highly recommend this company!

All products arrived quickly. All products were very well packaged. In addition to better prices than other sites offered. Moving forward, I anticipate becoming a regular customer in the future as I was very well pleased with their service.

Shipment was efficient and well packed. Goods were as expected and priced fairly. I’ve been happy with every Vitacost order I’ve made — especially because Bob’s red mill products are widely available.

I love that you carry my favorite, and often hard to find brands at affordable prices. It makes shopping with Vitacost a pleasant experience. Thanks for making my shopping experience such a positive thing.

I have been ordering from Vitacost for a while. The products are quality, including the Vitacost brand. The delivery times are also good. I always check the free shipping option to save some money and have never had any problems with packaging or shipping times.

Vitacost is my go-to for natural personal care items and vitamins! The sales are great, selection is great, and they ship quickly and are packaged well. I always find my favorite brands there. I love their deals!

I have always enjoyed Vitacost products and will definitely continue to buy them for their great quality and price. In this shipment, one of the coconut oil jars had a loosened lid and the shipment was a little messy.

I have dealt with Vitacost for years. I don't know what it is but for me, they have one of the most difficult websites to navigate. I have always had problems here. But the quality and prices have always been excellent and that's what matters the most so I keep coming back and back and back. :)

I recently had an experience where something I ordered got broken in the delivery process. I called customer service and the situation was resolved within minutes and the replacement is on its way. I highly recommend using Vitacost for any health related items you may need.

I ordered from Vitacost. They snatched my money, and 3 days later my order is still in warehouse and customer service gives the runaround that they can't refund my money even though the items never shipped. Customer service is so bad I will never do business with them again. People trust me, find another place to order and save yourself from the headaches.

Always love Vitacost, thought the recent order packing did cause some broths to spill. Fortunately vitacost has a quick report and refund online that was quick and easy. No troublesome phone call, just do it online. That is convenient.

I've been a very frequent customer of Vitacost for at least 8 years. The last 2 months I've had 5 orders with damaged items. The most recent one was a bottle of olive oil that leaked all over my patio, which now has a very large stain that won't come up. I've contacted them via phone and email but get the run-around. I'm DONE with Vitacost. This is a disgusting way to treat a loyal customer! I've noticed others comments in online reviews about how much Vitacost has gone downhill. I agree and will switch to iHerb and Thrive for my future orders.

All items were correct and well-packaged. Items arrived quickly. I have ordered from Vitacost multiple times. They have a good selection, great sales and fast shipping. Everything went smoothly. I am considering the auto-subscribe option as well.

Why can Vitacost allow a customer to just shop, get the promotions and pay, without throwing a wrench into the online experience? Their latest customer aggravation is to limit a purchase, yes, they don't want our money. They capped off the additional discount. I asked if I could make a second order for the amount over and receive the exact same discount on a second purchase. "Yes" was the information, kindly delivered by a representative, who is being asked this repeatedly. Hence 2 stars instead of zero. Still this company isn't satisfied with the inconvenience of the customer in placing another order. They must verbally qualify that "only 2 orders would be allowed". It's as though they need to do you a favor by taking money for goods.

I had ordered from Vitacost for 20+ years, spent several hundreds of dollars. They sent me a damaged product - the pills were all stuck to the cotton. I ordered two bottles of 240 pills per bottle, so I didn't get to the 2nd bottle until 2 months later--they said it's outside the return or refund window!!--then they shouldn't sell 2 large bottles if the shelf-life is so short! I don't trust even the pills not stuck--obviously humidity in the bottle or compromised in some other way. I tried to get to a manager, but several customer service agents wouldn't do so, and English skills were quite poor. It was $35/bottle but it's also the lack of customer service to a longtime customer. I do not recommend. There are other companies with better deals that I will begin ordering from--I'll never order from them again... and to repeat, I ordered for YEARS, as did other family members--we will never do so again.

I have been a customer of Vitacost for over 4 years but over the last year I have received almost expired products, broken packages, items being omitted and items included I didn't order. Most recently I purchase a number of items and instead of the package arriving it was sent back to the shipper with no explanation. I called and reached 3 different agents, and none understand what I was trying to explain or could remedy the situation so I asked for a refund which was supposed to post in up to 7 days.

This used to be a great company, but no more. The last order I made and received contained 4 products that were already expired. I contacted the company, and they've been dragging their feet about providing a refund. At this point, I just don't believe them.

Vitacost used to be a great company and I've ordered from them for years. This last order placed on March 12 was completely mangled and neither Vitacost nor their worst delivery service, OnTrac, even bothered to let me know that most of my order was damaged in the shipping. It has taken me weeks and hours of my time to find out where my order was, which was just left pending on the Vitacost website. They had no problem charging my credit card on the 12th but never followed up with shipping the remainder of my order. I had to find it myself and request that it be shipped immediately since it's so late being delivered.

Vitacost increased the payment amount of our latest payment without our knowledge or agreement. We paid via Paypal and they were the one who notified us of the increased price and said we should contact Vitacost to find out the reason for the increase. So I did contact them. Twice, over the course of nearly a week. Both emails were ignored.

I just put in my second order and it arrived promptly and everything was in order with no damage to packages. I am pleased with my order because I am able to find products with name brands. I am surprised by the number of poor reviews.

Horrible customer service, 5 orders all 5 damaged. They use horrible shipping companies like Ontrac, etc and delivered boxes are destroyed because Vitacost poorly packages them, etc. Then customer service sound like they are 7 years old and are less intelligent. Hours on the phone and they never answered many emails I sent. We will never use these disgraces again. Use The New Mall on eBay, or Amazon, or Walmart etc.... For no troubles..

Just started ordering again from Vitacost. First order got an expired product. 2nd order not packed well and crackers were damaged and left out an item and sent wrong one. Spent Hours on phone to get a resolve - Too much to type but read your reviews before ordering. They reshipped the left out item and said crediting for other. I needed so to reorder I had to pay shipping. Said free shipping code but it was NOT. Ended up paying $3.50 more than originally cost. Refunded me Less than I paid. They lied - told me crediting a certain amount. - can see it on acct. Yet never did and it was for less.

My orders come in the largest box possible, which weighs a tremendous amount. I requested on several occasions that my orders be put into smaller boxes, but no one listens. The latest order will be received tomorrow...and I just looked at how it was boxed. 1 box was 34 pounds and the other, 16 pounds. They just DON'T LISTEN. I will have to find another vendor who will break the purchases up into smaller, less heavy boxes.

I'm giving 2 stars because I've had great experiences for years until Nov/Dec 2024, which was a 1-star or less experience. I made 3 orders on one day so I could use the $10 off $50 order twice, plus a different (larger) order for nearly $200 with a 15% coupon. I received email order confirmations for all 3 orders, then heard nothing else for a few weeks.

This place has gone right downhill. The chat feature does not work (they put you in a queue, but nobody will ever attend to you), and the phone hold time is extremely long. When you finally reach a human, you will find someone who is just reading off a script to get rid of you, with no power to fix your problem. I logged into the Vitacost website and a popup greeted me which promised me a 20% discount code if I signed up for text messaging. I received my code promptly and used it on my order. The order seemed to go through smoothly - I received the usual order confirmation by email and a pending charge was made on my credit card.

Do not bother with this shady company. I place an order that never arrived, when I did get through to them they tried to rip me off in my refund amount. Never again will I attempt to order from these crooks.

They seem to be going out business! They never answer the phone anymore at any time. Even their corporate offices are all cleared out and never answer any inquiries. They have become a Chapter 11 candidate! Do yourself a favor and stay away from purchasing anything from them ever. Today Dec 06, 2024. Thank You.

This company has gone downhill in the past years. I recently placed an order 11/12/2024 to be shipped to my daughter’s house in LA California. Two days later I received an email asking me for information on this order. I sent them the information they were asking for the same day. They canceled my order two days later and said they never received the information. I called them when I noticed they credited my credit card as they never sent me an email to tell me they were canceling the order. I reordered my order over the phone and received a confirmation number. They said it would be shipped in 2 to 3 days. I reordered on a Monday and on Thursday I sent them an email asking when will the order be shipped. I never received a reply.

I have been shopping with Vitacost for over 10 years and been very happy with their products and service- in the past. HOWEVER, In the past month, I have three orders cancelled for no apparent reason. After spending significant time on these orders and reordering with the help of support people, their computer continues to cancel my orders. I tried to check out as a guest and use a different credit card to no avail. No one in the support team has been able to remedy the situation. I wonder how many customers they are losing?

This is the worst customer service I've ever experienced. I ordered two products from their website. 2 days later I get an email from them telling me to email them last 4 digits, name, address, email. This is after the purchase was made they CHARGED me card! How strange. Nope. Totally fishy and weird. So I requested a refund via email. Zero replies to any of my emails and then went to their website and tried using the live support chat. Entirely worthless. It just sits there and does nothing, literally. Doesn't connect you to anyone. Then I finally had to call them. Took forever to get a hold of someone and when I finally did she was rude and then said.. "oh.. you want a refund?" after me telling her twice that was why I was calling. I said again, yes. She then put me on hold for about 20 minutes and eventually had to just hang up. What a ridiculous and pathetic level of service all the way around. Never, ever again will I ever use this company.

I ordered a product for next day shipping. 7 days later still don't have the product. I called the 2nd day after the order to see what was wrong because Vitacost had e-mailed me to say there was an issue with Fedex. So I called Fedex and fedex said there was an address issue but only the shipper was the only one who could fix it. When I called Vitacost to tell customer service to call Fedex and fix the issue they said they couldn't call anyone. They could only send a message to their shipping department. I chatted twice with their online chat rep to no avail and Fedex still has the package stuck in their warehouse 7 days later. I ordered the same product on Amazon the same day as Vitacost non-rush and got the product 3 days later. Can you believe customer service was unwilling to pick up a phone and call fedex. Unbelievable, I won't use Vitacost again. If the package doesn't arrive in the next few days I will cancel the order and never use Vitacost again.

I have been their client for many years, and they always used to care both for their clients and how the product is packaged but something has recently changed. Over a month ago, I ordered a few packages of quite expensive chocolate for a birthday. They decided to send it in a bag. Needless to say that over $100 in chocolate melted and got broken. I contacted them, they weren’t willing to give the money back and said they’ll send me a label to send it back. Twice I followed up and nothing. Money and chocolate went down the drain. I do not recommend to deal with this company any more, unless you're willing to risk your money on online food that may get there deformed.

I have been a customer for many years. In all that time right after I place an order I get an offer for a better offer, more of a percentage off, this time 20%, I finally had it and as my order I placed was not even received yet, first I tried chatting and all the rep said tome was and I quote I'm sorry and the chat was disconnected. I then tried e mailing and after filling out the form when I hit submit it said they are having technical issues, to try again later. It never worked. Then I tried calling customer service after staying on the phone 30 minutes I hung up. I will never buy again and be advised and think twice about that. I am done and will never buy again.

I have been a loyal and long term customer of Vitacost for many years. I have always liked their products and prices and it is my "go to" website for all my vitamin needs and more. Recently, they started charging a signature delivery fee of $9.15 for weight loss supplements delivered to New York State. The problem is that I am ordering the same vitamin supplements for years, none of which are weight loss supplements. They are charging this ridiculous fee for Magnesium supplements and Women's Multivitamins.

We have used Vitacost for many years without issue but lately, orders have not received and we were never notified they were not shippped due to being "lost" or "damaged". Items arrive carelessly packaged resulting in dented cans, crushed items, opened items from the damage of being poorly packed. They should not be packaging laundry detergent, window cleaner, etc. and toilet paper with food items.

I have been buying supplements from Vitacost for a long time and generally have been pleased with them. Recently I bought some vitamin E with mixed tocotrienols from them and when the order arrived on 8/26/24, I noted that the manufacture date was 1/24 and there was no expiration date listed on the bottle. Bottom line is that I received 8 month old product with no known expiration date.

As a years long customer of Vitacost I've always appreciated their promptness and accuracy in delivery. Their product selection is great for us niche buyers (vegan, cruelty-free, sustainable, etc.). My recent experience fell short of what I expected from Vitacost and reached out to them to report the issue. I was truly impressed with how my claim was handled, the response was immediate and issue was remediated. I was credited for the the missing product in my shipment and told to donate the 2 items I did not order. Furthermore, a product I had been sent in error 3 shipments ago was also credited back to my account. Realize glitches can and do happen but appreciate when a company goes the extra mile to make right by their customers.

They were actually really great for their low prices, great selection and really fast shipping. I had read so many mixed reviews so was a little hesitant and it was definitely worth it. I am very happy with the order and order process.

Vitacost overcharged me for sales tax for Order # ----'8674. (1) Light Mountain Chestnut Hair Dye $8.19 * 8% sales tax (0.66) = $8.85 + $8.99 Shipping = $17.84. Vitacost charged me 17% sales tax of $1.39. I should have been charged 8% sales tax. I called Vitacost at 1:26 PM on May 6, 2024 & recorded my conversation with the Vitacost representative. He told me that the 0.71 overcharge on my debit card would be corrected however, I received an email from my bank that Vitacost charged me $18.55 instead of $17.84. The sales tax for 44106 zip code is 8% not 17%.

I have been ordering from Vitacost for years but lately the orders show up with food items next to cleaning and chemicals. In the past they shipped with FedEx and this never happened. The items were packaged in plastic bags to separate food items from supplements and chemical products such as shampoo and dish soap were never packaged next to food or vitamins. This has happened now over 4 times so I will no longer be purchasing food or supplements with Vitacost. Disappointed since it was my favorite place to get supplements and hard to find cleaning products.

3rd. or 4th. time I’ve used these guys. Haven’t had a problem. Good pricing, fast delivery. Lots of organic products. Minimal, which is good, but effective packaging. Plus, I access the Vitacost site thru the American Airlines shopping portal so I earn miles as well.

Easy shopping and quality products! There are many categories to choose and the prices are very reasonable. I like getting sale alerts in my emails and I often take advantage of them. Vitacost is my go-to place for all of our vitamins.

I am very pleased with my last experience with Vitacost. My customer service representative was very courteous, knowledgeable and efficient. I felt valued as a customer and truly appreciated her efforts in assisting me with receiving my order in a very timely manner.

It was easy to find what I was looking for; the prices were the best compared to other sites; and ordering was easy and quick. They have a variety of products to choose from. Items arrived in good condition and on time.

Had the products that I needed, at a fair price and shipped quickly. Good quality, good packaging, will do business again. This was my second order with Vitacost and both have been accurate, quick and exactly what I needed.

For many years I have been a very satisfied Vitacost shopper. Yes, vitamins can be purchased in many places, but from my experience and research, Vitacost is the best. Stores such as Wal-mart, the grocery store, and amazon (heaven help me!) have no specialty; they sell a great variety of different things, and so if their vitamins are cheap, so what? But Vitacost sells VITAMINS and health food; that is all Vitacost sells. If they do not sell good products, they have NO business! I am always satisfied. On the one rare time that I did not care for the product I ordered, Vitacost customer service immediately credited me for my purchase, and I ordered another product, which was delivered to me before the end of the week.

I have had a very good experience with Vitacost. Sometimes, items arrive open or smashed, but Vitacost has always re-delivered or refunded for damaged items. I have been using Vitacost for over eight years. I have shared Vitacost with family and friends.

They shipped my package, a few days later FedEx returned it to facility because it was mispackaged/mislabeled/damaged on arrival. It was returned to the company and there was proof with the signature. Vitacost never refunded me, emailed me, called me! Nothing! Over a week later. I was wondering where it was and had to search for it. I reached out to vitacost and they confirmed it was returned to their facility but told me they were going to review my request for a refund? Maybe that should’ve been done over a week ago? I had to report fraud to my credit card because they still have not refunded me even though they are aware the product never reached me at their fault. If I didn’t reach out, I feel like they wouldn’t have issued a refund and I never would’ve received any merchandise, horrible business ethics.

Extremely disappointed with Vitacost. They sent me several food items that were expiring the next month. I did not notice this until my daughter pointed it out to me but by then, according to their staff, it was too late to return the items. In the past I have referred them to so many people. I am shocked that they would do this. For me it's a sign that they don't care about their customers' health.

I've been a 15 year customer of Vitacost. They have lost my business. They use a substandard shipping service. My order was to arrive (and was OUT FOR DELIVERY) on April 23. No delivery. Received notification on April 24 that item was brought back to the warehouse for unforeseen circumstances and would be re-delivered in a day or two. What??? Well the second day came and went and still no delivery, even though the tracking said once again, out for delivery. Customer service is now in the Caribbean (used to be in the USA). They were of no help. If I wanted info from shipping company, I had to text them. I did so and they said they are probably going to return items to warehouse AGAIN.

Have been ordering from Vitacost for years, have saved a ton of money! Great variety of products and excellent customer service! Have sent more friends to their website than I can count! Not only do they have supplements that I love, I also get food products and beauty products!

It was helpful to see there is an online health foods store with excellent choices, fair prices, and a wonderful selection! The Seventh Generation Paper Towels, and Bob’s Red Mill Steel Cut Oatmeal was priced low, and has helped our family during this time of high inflation; and, high food costs. Thanks, Vitacost!

Everything I have purchased from Vitacost has been excellent, especially their name brands! I have received nothing broken or mutilated. Shipping is lightning fast and in great shape. Vitacost is where I always go to shop for vitamins/supplements and hard-to-find food items. I love Vitacost!

I have been shopping from Vitacost for quite some time. And in my opinion they offer a wide selection of health products at reasonable prices. Kudos for their shipping protocols which are exceptional from the time of ordering to delivery. The quality and quantity of the products are competitive with many of the other vendors who sell similar products (example: Piping Rock). And the Vitacost website is easy to maneuver through in order to choose the product that you want.

Simply love shopping at Vitacost. You never know what discounts you may find on their long list. And they are so easy to apply to your cart! The choice of items is huge (including rare finds), ordering online is a breeze (you can also opt for subscription), and the website is fast and responsive. Everything comes so well-packaged to prevent breakage or spills! This is one of the most outstanding features I cherish because I had breakage/damage with a lot of orders from other places due to insufficient packaging. With every Vitacost package you can tell what great care they take to get your items to you in immaculate condition, no matter what the price of the item is. Besides great customer care, they provide accurate tracking of their shipments. Also love their carrier Veho and their friendly delivery drivers.

Great products with prices usually well below what you find in stores. Many organic products, and expiration dates are far into the future. Shipping normally in a couple of days, and on rare occasions when damaged, VITACOST always “Makes it right!”

Took a return flight from SFB to CVG 04/11/2024 and it was the absolute best overall experience, unlike the flight from CVG to SFB (review posted about that flight separately). The flight crew and staff were professional and attentive. The stewardess gave our seven year old a kid's flight box with snacks and his Allegiant Air wings. The flight was smooth all the way in although there was some inclement weather going on around CVG. Flight was smooth and relaxing the whole way.

Their products are great, and so are the prices and shipping costs. I was surprised at how much less their products are, compared to the other companies where I usually buy my products. I think they just got a new customer.

I have purchased from Vitacost once before. They had the flour I was recommended for making low-glycemic breads in bulk amount. They also had aluminum-free baking soda which is hard to find. I got these two items again and ordered new flour that only came in a small quantity. I assumed Vitacost provided a bulk operation for all the items. This is not so.

Hi I've been ordering from Vitacost for 20 years and as of lately they are really bad to order from! On every order there's a problem and sometimes they don't fix the order problem! I am dropping them and going to Amazon where they treat their customer like they should be treated! DON'T BUY FROM VITACOST IF YOU NEED YOUR ITEM'S QUICKLY!!!!

Good selection, excellent website, fast shipping. Up until my 2024 order, I was very impressed with the packaging used within the box to protect the shipping, it was all very biodegradable or capable of be recycled. Now, each bottle was packed within large air pillows made of plastic. I prefer the method used over the last several years.

My many-year online go-to for vitamins, supplements, often interesting and exciting food choices, generally good beauty items, and household items like wonderful soap, & recycled paper items like paper towels, et al. Think their own Vitacost line of an olio of items is excellent and really well priced, compared with most brand names — On the whole, all their products are priced well and steady customers often receive an additional % off.

For the second time, I've placed an order with Vitacost. For the second time the order was shipped through Is a shipping company called on track. I'm not sure why they're using this company. For I live on the east coast and the shipping company only delivers on the west coast. Again my package shows up on the system is damaged. This company needs to re-evaluate the shipping company they're using before they lose too many customers. Once I get this straightened out. I don't believe I'll used them again. Used them for years and loved them.

I’ve ordered many times from Vitacost. Everything arrives quickly, well packaged. They have a great selection of products, and the prices are incredibly reasonable. They always have a decent sale going on. Highly recommend.

It was wonderful to find the imported pasta my husband prefers here. It's hard to find, and since it was also on sale here we stocked up. When we have time to sit down together. I'm going to look at this site again to consider other products.

I enjoy shopping at Vitacost, they not only have what I need, but I also discover many things that I would to try, with trying some of them. I even discovered some very low sugar items to purchase for my husband as he was diagnosed with Type 2 Diabetes.

Ordering was very easy, Vitacost kept in constant communication with me throughout the process, fragile items were well packaged in environmentally-friendly materials, and delivery was faster than expected. As soon as my package was dropped off at my door, a photo was texted to me so I was able to immediately retrieve it.

I was so glad to see that Vitacost has "Jennies" products! The food was fresh, and the delivery was quick. I did not wait forever! Prices are reasonable. I will be checking out what else Vitacost has on their website!

My local health food store wasn't keeping the teas I like in stock, so I found Vitacost that sells them. The price was very comparable to buying locally if I purchased a case' worth or more...so I bought two cases worth. I figured they would send me the cases stacked on top of each other and placed in a box. Nope. They packed the bottles individually. However, they packed them EXTREMELY well. They rolled the bottles several times in this diamond cut grocery-type paper. Then they enclosed them in several plastic zip-loc bags in case they began leaking. I was amazed at how well the tea bottles were packed inside the shipping box. And shipping was free.

I have been a Vitacost customer for years but will no longer order from them. I placed an order on March 18th, 2024 for 5 items. When the package arrived only 3 of the items were shipped. I called customer service and asked what happened to the remaining 2 items. I was told it was an error and they would ship them out immediately as I had already paid for them. They supplied an email with a tracking number and details of what was being replaced. The package came today, instead of the two items I paid for I received a bottle of vitamins.

Wonderful app and service. The perfect partner for remote workers like me. Reliable and accessible. You can use it on your phone app, web and IP phone system. Highly recommended for independent remote workers, small and large businesses.

I have relied on Vitacost for years for their great quality of vitamins, which are reasonably priced. One feature I love is that I order enough to get free shipping, and my orders always arrive in just a few days. If a product is out of stock, they recommend a comparable product. The website is easy to navigate, and they have a list of my past orders which makes it super simple to reorder the same items. What's not to like?

We've been a Vitacost customer for many years and have always received wonderful customer service, great products and great prices. I really wish Vitacost would return to shipping via FedEx instead of USPS. USPS is not reliable. Our packages are late, mis-delivered, left on the ground at our mailbox during the rain, etc. FedEx is far more reliable and trustworthy than USPS. For this reason we simply can't order as much as we would like to from Vitacost. It's become far too risky using USPS.

Ordering from Vitacost for approximately 12 years. Ordered 12 loaves Ener G Texas Toast in March 2024. Called 3 later because I had not received an email regarding shipping status as is customary. A representative indicated; I should receive notification within 24hrs. Received the bread 2 days later. All 12 of the bread closures have "Best before Jan 20 2024". For $109.89 they sent expired bread. This company has gotten horrible.

I had dealt with Vitacost for more than 20 years, with great success. This year, 2024, Vitacost has changed. It takes my order, says there is a problem, I telephone to ask what problem, am told I will receive an e-mail explaining. I receive no e-mail. I try again with a new order. Same result. I said cancel, I was told no charge on my credit card until items were shipped. In fact, Vitacost has charged my credit card without shipping or any notification. I will never use Vitacost again. I would rate them as -1* if possible. Would be customers, proceed at your own peril!

Vitacost has always come through for me with top notch, fast and reliable service and amazing products. Their pricing is very competitive, coming in at same or even below some of the other online retailers (including Amazon!) They carry stuff that other retailers do not have, and all in one place. There's always great deals. Customer service is amazing. They ship all over. What more can I say?! Vitacost is great.

I have been buying vitamins, supplements and other products from Vitacost for quite a few years and will continue to do so. The prices are excellent and the service is quick. I always try to take advantage of the specials and keep a running list of what I know I will need. The few times I have ordered incorrectly, I have always been helped with a refund or a replacement. P.S. my state does charge sales tax on online purchases and it is added at the very end of the ordering/payment procedure.

I started using Vitacost on the advice of my sister. The shipping is always fast. The manner in which my products are wrapped and arranged inside the boxes have always ensured that nothing arrives broken. I absolutely love the range of products available. I order not only the vitamins but also food. The range of healthy, organic and gluten-free available for order is fantastic.

I've been purchasing products for 15 years. One time had an issue where the container was damaged. I had a new container of protein powder less than 24 hours. Products, customer service, speed of delivery service has always been phenomenal.

Ordered on 2/6, order was shipped next day and came to my house 3 days later. I was not expecting such fast shipping and arrival. The glass jars of product were very carefully packaged to ensure they wouldn't break en route. The product takes a little to get used to, as it's not the exact same flavor as I'm used to, but it's a great healthier version and allows me to give into my craving without the extra calories of regular versions.

I have been shopping on Vitacost.com for many years -- started out buying supplements and vitamins. Now they have added health and beauty items and food products. What I have bought are all high quality products. Have great sales. Highly recommend this website.

Vitacost has a wonderful selection of wholistic foods, supplements, herbs, and etc. Shipments arrive quickly and intact. I have not had any issues with any of my dealings with them. The prices are comparable which is a plus.

I live in Saudi Arabia, so I usually order from iHerb for my own needs, because they ship to my door. However, I saw on a travel website that Vitacost has partnered with one of my favorite airlines to give me miles if I shop with them. So that convinced me to send a Vitacost order to my daughter in the US, just to cheer her up and earn something toward my next ticket to visit her. She says the order arrived quickly and in good condition.

I've been ordering different things from VitaCost for many years- the most important being Natural Calm Unflavored. I slept well during menopause because of the magnesium drink which is easy to make, my husband was on swing shift for many years and slept because of this drink and as seniors we still sleep well, even go to sleep easily and quickly. Always a pleasure doing business with VitaCost-online ordering is quick and simple, quality is their business and shipping is amazing!

We needed more vitamins. Less than 17 hours after placing the order it magically became my anniversary. It seems that after you place an order they send a coupon. Well since it’s my anniversary I called and asked them to use my anniversary coupon since I bought less than 1 day ago. They said no. I will never buy from them again. I also canceled my order and bought Nature's Way instead from Amazon. I will get it in 3 days and then every 3 months. No delivery charge. Goodbye, Vitacost.

One of the items in my recent order exploded during shipment and damaged all the other items. I reached out and everything was immediately replaced free of charge. The replacement order arrived in 3 days. Amazing! Highly recommend Vitacost!

I made an online purchase on 12/10/23 with Vitacost. The "Total Cost" was $110.35. When I checked my online banking today, I was charged $113.13, a 0.78 cent overcharge. I called (talked to manager Wayne) and was told that what we're told at the time of purchase can change due to sales tax. I asked, "How do you not know what my state sales tax is? Did it recently change?" Wayne said he couldn't answer this and restated that what we're told onscreen is the final cost can actually NOT be the final cost once it hits our debit/charge card. This is ridiculous. I've made hundreds of online purchases with countless retailers and individual business owners beginning with the arrival of Amazon in the 90s, and I've NEVER been overcharged and then told "this happens." Wayne said he would credit me the 0.78 cents as a "courtesy" but to take note of this next time. Is this even legal, anyone?

I order from Vitacost all of the time. They stock everything from vitamin and mineral supplements to protein powders. I have always gotten my order as described and even better yet, in record shipping time. I highly recommend Vitacost, they are a fantastic company who cares about their customer.

Fedex lost my order and Vitacost was great about giving me a refund and letting me reorder. I've never had a problem getting a damaged or missing item replaced. I get emails when I order and when my order has shipped.

I have been a customer of Vitacost for several years and I am pleased with the company and the wide range of products they offer. I am particularly impressed with their customer service department. During the few times I had problems with broken bottles, the representatives sent me replacements quickly. I think that a great customer service department makes or breaks a company. In that regard, Vitacost gets an A+.

I love Vitacost! Great prices, great products with a lot of nutritional value and great service, support throughout the sale. They ship fast and follow up to ensure you're a satisfied customer. They often have substantial discounts on quality and name brands.

I found the best price for Rhythm carrot snacks on this site. Very pleased. Shipping was great and fast. I love that they have discounts, as well, and it reduced the price too. All good. I will buy again. Thank you.

In the last two weeks I've made 2 orders from Vitacost and am very happy I found this company. Not only did I find the products I was looking for, but I found them for very reasonable prices (and that's not even factoring in a Black Friday discount, which was appreciated). The products shipped so quickly, two or three days. Vitacost has also mastered the art of shipping nut butters, which if any of you order you know is a risky business. You are likely to end up with nut oils leaking all over the place. Vitacost has aced this problem with its effective packing materials. Beyond any question I will be patronizing Vitacost in the future. They simply do a great job.

I have been using Vitacost for several years as I shop around for the best price on supplements I take on a regular basis. I am 77 and most people think I'm much younger so I must give my commitment to enhancing my health and longevity through supplements most the credit! (Good genes help too!)

My past two recent orders have been absolutely perfect! I almost stopped using Vitacost due to two other terrible orders which included missing or damaged items and delivery to incorrect address. I am very pleased with Vitacost and I am so glad I decided to give them another chance. The company seems to care about customer feedback and they continue to improve. Thank you!

I have no complaints about any of my purchases.... being vitamins, beauty, bath and food. Better prices than at stores. Often the food products I am looking for are not available at my local supermarkets or if they are, the prices are out of my budget. The delivery is quick and packaged so that nothing is damaged. Will continue to purchase from this company.

I have been ordering from Vitacost for years - I have expanded my purchases to more than just health products - They have always had better prices, fast shipping, and great products. Thank You Vitacost - Larry

I always shop and buy supplements from Vitacost because they’re the best with affordable prices especially with 20 off. They’ve the best brands with cheaper prices than stores or other websites. If I can give you 10 stars you deserve it

I have been doing business with Vitacost for about 8 years. I order all my nutritional supplements and now have branched out to include some spices, essential oils and a few food items. I have to say they have the very best customer service on the planet. Although I think they package the items in my orders very well, there have been a few shipments that have had a broken item inside. The item was always replaced immediately at no charge. One time when I placed a large order, it was shipped in 2 boxes but one of the boxes never arrived... Got lost in transit. They replaced the entire box immediately. The prices for the higher quality items I buy (like Garden of Life and MegaFood) are considerably less than what I was paying in my local health food store plus they offer sales and discounts every so often. I love this company. They really have made me feel like a VIP.

Was a "Guest" on VitaCost when wanting to place an Order. They offered me a 20% discount (Text msg. code to my cell phone), Order arrived within a few days. EVERYTHING went just fine! THANKS, would use again.

I have been using Vitacost for over 10 years. Price point is good, service exceptional. When things got broken or crushed, they were replaced right away with or without a call to customer service. Vitacost sustained me throughout the height of the pandemic, Their packaging has changed for the better. Post Covid, like many other places, there are shortages of some popular products, and the better priced product may be unavailable. This is unfortunate but a reality of many businesses.

Got a shipping confirmation but never received anything. They use some carrier I've never heard of. Supposed to get a refund but not the shipping cost. I will file a dispute with the credit card company. What a hassle.

Vitacost offers many healthful food items, herbs, and vitamin supplements at a better price than its competitors. And the items are always promptly and carefully shipped. Further, their herbal supplements come with no added fillers and excipients -- just the herb, itself, in a gelatin capsule. Their signature organic line for cereals and protein/energy bars is "Simple Truth Organic" which is reliably top quality.

These are very good protein bars. I love to eat one with my coffee. It's hard to eat just one. I highly recommend to anyone. They were shipped to me promptly. They would be great as a snack or as part of a meal.

I am a person with specific diet and I care about the planet. I care about the products I buy, I want them to be eco friendly, not tested on animals. Food products I buy are gluten free because I am a celiac and I try to eat vegan. Shopping with Vitacost I can find what I want. The products are packaged carefully and shipped quickly. The prices are always reasonable. There is No membership!! I Love Shopping with Vitacost!

I order from a handful of companies. Of those companies, Vitacost is at the bottom. Vitacost doesn't include a packing slip. I don't always get an order confirmation. Their hours are poor. They do pack the products well for shipping on a positive note.

I have placed several orders online with Vitacost and have never been disappointed. I found them via Google search a while back and am very happy with this company's service! I will continue to shop here.

I always buy my bulk herbs organic from Vitacost and I have never been disappointed with quality or price. I make my own natural medicines and rely on Vitacost for my supplies. I do miss the YS Bee honey they use to sell. Can you get Celtic Sea salt vital mineral blend please? I just love this shop!

I have purchased many things from shirataki noodles to tart cherry juice concentrate. I especially love that they have Lesser Evil Popcorn: No Cheese as I am allergic to dairy, and I can't find this particular one in many stores. I've been a customer for over 10 years and even when I didn't get my shipment (twice), customer service was very helpful and sent out another shipment. I know that their 4.99 shipping fee has now become 8.99, but everything has gone up. Their quality and service are still very reliable, so I am still a customer.

First time buying from Vitacost and I'll be coming back. I'm try to look for healthy products for myself and our family and vitacost has it all. Not only that, their product pages have Tips and Recipes and actual Youtube videos of where the product is made. I love all the options, transparency and information on the products. I'll be coming back! It's clear to see why they've been so successful for 30 years!

I have been a customer for a few years now and have never had an issue with the products, service, or delivery. Items are always fresh, good value and price, and delivered securely packed and promptly. Some products I use are hard to find, but they are usually in stock here.

I placed an order on Sept 26. Shipping confirmation was receive on Sept 28. Of the 3 items I ordered I have received 1, and it was received today Oct 17. Absolutely one of the worst companies I've ever dealt with. I am convinced after speaking with their customer service department that they do not rely on repeat business.

They cancel your order without cause. Then won't go back and send it. Won't send a packing list. Send wrong items. Nothing but a pain. Won't send right item unless you reorder. Send verification email you have to respond to that day. If you don't happen to check it they cancel your order. Totally awful experience!

I placed an order on 9/4/23 and I have not received it as of 9/16/23. The new shipping company they are using, OnTrac, kept updating the estimated delivery date everyday for 7 days and I finally contacted them to inquire. They just said they’ll investigate. Meanwhile I contacted Vitacost and they said they place a replacement order but it’s under review by management. I took another 3 days to get the approval. While waiting for my Vitacost order I placed an order with Thrive Market. I received it in two days. The last shipment from Vitacost had big glass bottle of soy sauce that was broken and leaked all over the box and the floor. And that was not the first time. The prices are good and they send out 20% coupon periodically. But I’m not sure if it’s worth it anymore.

I have been a customer of Vitacost for over 15 years. However, recently things have changed with their company. I received a delivery on a Sunday (when I wasn't expecting a package) and I was not notified of the delivery. I happened upon the package hours later (after it had been sitting out in the heat for hours) and the contents of the package were ruined from the heat. I contacted Vitacost regarding the situation, as the contents were heat sensitive, and ruined. They asked for photos, I sent photos. They "approved a refund" for my purchase in an email (several days later). I re-ordered the contents, and they were delivered safe the second time. However, the refund never appeared on my credit card statement.

Something went wrong when ordering online. No order was placed, but I was charged twice. On 8-24-23 the charge was PayPal 'pending.' But on 8-26-23 the charge was no longer 'pending,' and it was actually deducted from my bank account. I contacted Vitacost customer service by chat and phone on 8-24, 8-25, and 8-26. Last I contacted them on 8-26 they said there is no record of the charge, and I must wait 3-5 business days for someone from their credit team to contact me.

I had ordered the product Avalon Organic shampoo and conditioner, which left my hair extremely heavy and I was unable to even brush through it, even using more than enough conditioner. I met their terms (purchase in US and request within 60 days of purchase) and yet they "denied my request" to return the product for a refund. The only response I received was that a refund would not be issued because they don't accept returns on anything (unopened or not), which tells me that they don't ever intend to refund a customer, even when the customer isn't satisfied with a product. Their Refund Policy states that you can "request" a refund if you are unsatisfied with a product; however, since they don't accept returns, they won't ever refund the cost. The company and especially their "Refund Policy" is a complete joke and it tells me that they never intend to make things right for the paying customer. I would STAY AWAY FROM VITACOST company!

I have been a loyal Vitacost customer for at least 15 years. Today was the final straw -- I received an order with two liquid items (coconut milk) completely demolished, soaking the package and destroying everything else in the order. After spending an hour cleaning up this mess, I tossed everything that was destroyed out and contacted Vitacost for a whopping refund of $5.00. Get this: no picture, no refund. I explained to the customer service person that everything was in the dumpster, and she said 'no photo, no refund.' My response was: after spending thousands of dollars with your company over the years, you want me to go to the dumpster to take a photo?' No thanks. I'll never order anything from them again. I hope this review steers any potential customers away from this company. They do not value their loyal customers.

The only good thing I can say about Vitacost is their prices are good which is why I have ordered from them for several years. But no more. Customer service is abysmal. They overcharge me on sales tax and when I point out that they are charging me tax on items that are not taxable in my state, they make something up. Fortunately I pay with Paypal so I can report them for this. Their packaging is also terrible. They put heavy items on top of fragile ones which arrive crushed. They once put a damaged can of olive oil in my order which ended up leaking out into the plastic bag it was enclosed in as well as staining the shipping box. There are enough other sites out there to order from with better customer service. I don't mind paying more for good service.

They really have gone downhill. They use to ship items secured in boxes with wrap. Last two times I have ordered the products have come in just a bag and both times the glass vitamin bottles have broken. I tried to file for a return in the account never ever did they contact me back. I had to contact my bank to get a refund. What a joke. Unsubscribed from ever getting spam from this company again oh and yeah never EVER purchasing from again. Look elsewhere.

Do not shop here! They are the worst online retailer of them all. I placed an order pre maturely and then they told me I could not cancel it (which I tried immediately) - The order came without an invoice or packing slip. Took me three requests to obtain a copy because I was going to return the order. Their website says "We’re always here for you. On the rare occasion something goes awry, our trusted customer service team is happy to offer a solution!. For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may visit our Online Service Center to request a refund or replacement item within 60 days of your purchase". When I contacted them to request a return authorization, they refused to give me an RA and refund. Never do business with a company like this! BUYER BEWARE!!

This used to be a great online retailer. My last order was damaged during shipping and did not deliver. My new order has been on hold for 5 days. I reached out to Vitacost to learn that they have randomly selected my order for "additional verification." At some point in the future (because they are so busy), they plan to email me to verify my address and payment information. Had I not reached out, I don't think my order would have shipped at all. I cancelled my order and will now find a new place to shop.

Please refer below to links I’ve included to others’ complaints filed with credentialed well known Consumer Affairs and the Better Business Bureau where there are 218 in just the past three years. That’s many complaints for one business with the BBB. Links to complaints filed with Site Jabber and Trust Pilot are also included. I’m sure you can find more on other websites including Vitacost’s own website; although the positive ones are much more prevalent in their own website. If these links weren’t included by Vitacost in my review, at least you can find them yourself. The good reviews, well mine were in the past and should be disregarded on these and all other sites as Vitacost is not what it used to be.

There was a payment issue I was never notified about. I will go without my supplements now and have to find a new supplier. I used to spend almost $100 every month. I never received an email letting me know I wasn't going to get my package.

I’ve been doing business with Vitacost for many years now and am sad to report that I may not be doing so for much longer. I made a one time, routine request for my 2022 invoices from the company two weeks ago to validate medical expenses for accounting purposes. I was unable to use online order information as my orders need to be shipped to another address, and so my name, address and billing information do not appear on the orders as they appear online. I have corrected this for 2023 and explained as much to customer service.

I placed an order for protein bars, and my browser extension automatically added a promo code. The order went through, and I received a confirmation email. I checked the website over the next two weeks, and the order was listed as placed and the status was "Not yet shipped." I then chatted with a representative on the site asking when it would ship, and they said the order was cancelled and I should have received an email about it. (I never received an email, and the site still showed the order as placed.) I asked why it was cancelled, and they said there was a "problem" with the promo code, so they cancelled the order. It does appear they did not charge my credit card, but the fact remains that they accepted the order with the valid code, but then just changed their mind after accepting it and cancelled it without telling me. Really bad experience, and I will never use them again.

I ordered a protein shake box with a discount that was advertised on their website. The discount was amazing, and I was happy about it, but when they realized that it was too big of a discount, they canceled my order without even letting me know when I called him after a week they said yes we can see that the order was canceled and when I asked for the reason, they said it doesn’t show with the reason is. This is a company that does not stand by their word. The coupon was something they advertised and I feel like they just did that so they can get my email and tell me promotional emails which they have not stopped doing since I submitted the order. Terrible company. I would stay away.

I will agree with some other reviewers. Customer Service & the business model have dropped terribly. I have been a customer for several years but no longer. They shipped out the wrong item and would not send out the correct item. Instead, refunded me the amount. However, now I have to spend over a certain amount when I do not need anything else in order to get free shipping. The 2 women I spoke to did not care whatsoever. So cold. That is NOT customer service. I am currently shopping at iHerb.com and will do so unless they begin to change too. Such a shame, Vitacost. Never again.

It has been three weeks since I made my order. I have been a customer for more than 10 years and have noticed a huge downturn in customer service in the last two months. I typed in the mailing form by hand, saved it and paid with PayPal. They sent it to the wrong address even though I filled out the address in by typing it in by hand. In addition, paypal has only my correct address on file. There were two addresses on my Vitacost account and I wanted to make sure they got the right one! They sent the package to a condo I sold a year ago in spite of having sent several packages to me for the last year at my new address.

Not a review of individual products but their horrible turnaround from order to delivery, and their horrible customer service. If you order a product today, you may get it 10-14 days later. This is a problem for someone like me who travels or doesn't order 2 weeks in advance. My last two experiences are ordering on day 1, receiving a email from them 3 days later "your order has shipped", not receiving the order within 5 business days, checking status of my order to find "a shipping label was prepared" but my order was not actually shipped. In one case I received order 10 days later, in another I called after 8 days after placing order and the rep said "it may be stuck in transit". I told her an order can not be "stuck" in transit if it was never "in" transit. Free and FAST shipping, total **!

Worst site for customer service and a very poor running site. When I click the link to check the status of an order the link leads to the wrong shipping site. I've told them many times but it's never fixed. My last order was charged to my bank account but never arrived. I checked vitacost.com and found the items still in my basket but showing not purchased. There was nobody available to contact so I sent an email to them which they never replied to. I had to create a chargeback from my bank which takes forever. Worst site for service but good pricing.

On 11/24/2022 I received an email for a "auto ship" of a product that I NEVER, EVER ordered and as I am allergic to NUTS, they sent ME NUTS. I called on 11/25/2022 at 9:21AM and waited 1 hour and 6 minutes before the criminal VITACOST rep answered. I mentioned I wanted to PERMANENTLY remove ALL of my personal information and CC info from VITACOST database, and REFUND THE FRAUDULENT charge.

Vitacost shipped me (a long standing customer) a wrong item. I had got free shipping and a discount and I wanted a replacement not a refund. They want 3 weeks to resolve this issue as they wanted to investigate include photos of the wrong item; they refunded the purchase price but I would be losing money if I bought the same item again plus pay for shipping. I got the item for less money than their discounted price from Amazon Prime and I had it on my doorstep the next day. I will never shop with them again. Previously they would have replaced it with expedited shipping at no cost. In addition, their prices are no longer competitive.

I read the company's reviews and I was afraid to order products from them, but I said I'd give them a chance because they had prices far below the market and I'm glad I did. Before ordering, I called customer service at the phone number they displayed on their page, after I followed all the steps, a representative customer answered me in about 2 minutes, I asked how long it would take for the products to be shipped and when I expect to receive them, she was very kind and gave me all the details and gave me a 20% discount code for the first order. I want to say that after I placed the order, I had the products at home within a week, I had a large order (hundreds of products), I received all the products, they were well packed, and I had no problems. I will definitely work with this company again.

I've been a loyal customer of Vitacost for years, but I will no longer be purchasing from them. I stocked up on some supplements during a sale, and it backfired on me. I opened a Vitacost brand container, and the bottle was empty except for the cotton and silica gel packet. (I made a video while opening the bottle as it felt suspiciously light when I pulled it from my stash.) Vitacost won't do anything about it because my order was over 60 days old. Very disappointing.

Brands are fine and very much a choice matter but delivery takes far too long for customers in Asia. Follow up procedures remain stagnant with regard to inquiry. I would have thought DHL was far more capable than it appears to be.

BBB Vitacost periodically sends out promotion codes by mail and quite often they don't work which means I have to either call or chat to resolve it. This past experience with Nicole was miserable. We finally got the one code to work but the one for free shipping would not take and she said she could not give me another code. I said the one sent does not work then she said we’ll go ahead and order and she would take the shipping price off. She assured me we would not be disconnected so I could give her the order number. She kept wanting to pass me along and told me to just call back with the order number to whoever answers because she will document it.

Have been a customer for 15 years. It's like they stepped off a cliff a few years ago. They used to have the most competitive prices. But their prices have literally more than doubled the last several years. Now I find better prices places like WalMart's site. They persistently have items out of stock. For months straight. Makes you wonder why, like if they're not paying their vendors. Been like that the last few years.

I have been shopping at Vitacost for more than 15 years and, until the last 2-3 years, would have given them 5 stars. There have been increasingly frustrating order deliveries (nothing to do with supply/demand). Deliveries are delivered to wrong addresses, left at the back of my apartment on parking lot/driveway in weather and easily stolen if someone was inclined. This is in spite of a large sign asking that deliveries be left at front door.

I have been ordering from Vitacost for many years. My most recent order was cancelled by Vitacost. Despite several emails, two months later I have not received a refund or my items. I received a email stating my case was under review to determine if I was eligible for a refund (for less than what I paid for my original order). Beyond frustrated and disappointed.

I placed an order 10 days ago. I am a very long term customer of Vitacost. There was no disclaimer about shipping delays on the website when I placed my order...there still isn't. Apparently they put it on the app but not the web and I don't use the app. Anyway when I found out, they said the order could not be canceled because it was processing and would ship "soon". That was on the 17th. On the 21st talked to them again and was again told they can't cancel or do anything and it should ship any time.

I placed my Vitacost order on 02/07/22. The order came except for one item. Paperwork (from Vitacost) stated item will be shipped separately. On 02/15/22 I called customer service to check on my order. I waited about 45 mins to reach a person. The representative noticed that in his system it was showing that the entire order was not delivered. I checked on my account on Vitacost.com and noticed the same thing. We spent a fair amount of time on the phone trying to correct the problem. He let me know that the problem was resolved and I should receive my order shortly.

I am a long time customer at Vitacost -- and noticed that I have many many empty capsules of vitamins in my several products I ordered. I notified their customer support who said basically, "Thank you for letting us know" without any fixes to this problem. Poor customer service especially for someone who has been doing business with them for over 10 years! Move on from here people -- something is wrong with this firm!!!!

I put in for a refund or replacement after my package was delayed then marked as delivered when it wasn't. By the time my package really did arrive it arrived with damaged and frozen products. Vitacost hung up on me numerous times after waiting hours for chat or phone and I also emailed them. When I made a complaint to the BBB Vitacost kept answering, "Your refund is being processed," and they would send it to their management team and I would receive a refund in 72 hours. Well 72 hours has gone by and still NO refund or replacement by Vitacost. BBB then closed my complaint without a resolution to the problem. I will never do business with Vitacost again because this is how Vitacost uses their long time customers. It's Shameful!!!!

Vitacost will advertise what will look like 'normal' products to you but they are actually half or quarter sized products that they sell at inflated prices, so you think that they are selling you products at a discount. It is not the case. I ordered what I thought were normal chocolate bars only to receive bars that were 1/3 of the size, for the same price as a full bar.

I bought one order in February 1st. They change the delivery date every day. I want to cancel the order. Try to contact by email many times, chat and nobody answer. This company it will be going in down.

I have been shopping at Vitacost online for 7 years. I would be lost without this store. Their customer service has been great. Prices are great. Most of the time I can order one day and have my products the next day. The speed of their shipping amazes me. I have referred many friends to shop Vitacost.com!

First time buyer at Vitacost and very impressed. Firstly the price for the OTC medications were the best I could find on the Internet and the shipping was super, super fast. Can't see a reason to use my local brick and mortar pharmacy now unless I need something that very same day. Five Stars.

I was offered a 20% discount. Because they screwed up my order they told me to cancel & redo the order. When I did that the 20% coupon was no longer available. When I complained again I was told to place the order & the discount would come later. I just received the discount, a measly 10%. I feel like I have been lied to & I will never shop with them again! BTW. Their on house brands are inferior, they usually dont have the most important active ingredient. I was told this by a Vitacost employee.

Vitacost has been wonderful for me. Their discounts are amazing. I've been shopping with them online for about three or four years now. I first started shopping with them purely because of the great prices. I have continued shopping with them because of their excellent customer service. Throughout the time I've used them I had two deliveries that I never received and their customer service department got back to me immediately. And worked out a satisfactory answer.

I ordered some vitamins and after 2 days the order and it was sr Still in processing status. Contacted customer service and and they said it was not received, I Will not recommend this company, I use instead iHerb.com, they provide excellent customer service, good prices, Quick Shipping, use code DAR0233 and get always discount.

Through the years, I have never been disappointed by the selection, prices and service. I live in Ontario, Canada and from the time I placed my order to the time I receive it, it has been often within 3 to 5 days. Vitacost using FEDEX makes a big difference in the shipping turnaround time. This is a great place to buy my supplements. I only wish they had a means to convert their prices into Canadian currency.

I have been buying food supplements from Vitacost.com for well over 15 years. However, I recently had a horrendous experience with Vitacost and with its parent company, Kroger. One supplement I normally buy is Jarrow Lactoferrin, 250 mg per capsule, 60 capsules. I went to purchase it a few weeks ago, and right beside its listing on vitacost's website was their own brand of lactoferrin. (They have house brands of many supplements under the name "Vitacost/Synergy". They usually sell for a few dollars less than national brands.) The label of the Synergy lactoferrin said 250 mg, 60 capsules, and it was almost $4 less than the Jarrow, so I ordered 10 bottle of it. When it arrived, I discovered that each capsule contains only 125 mg, and that TWO capsules are required per serving (to equal one capsule of the Jarrow). Thus, the actual cost for a 60 day supply at 250 mg per day was almost twice as much as the Jarrow!

Bought two 10lb bags of protein and after checkout, I found not only a better price at AllStarHealth online, but I noted that they made my order for a flavor that I did not select!!! I noticed it within an hour and three times, on their terrible chat option, I tried to get a refund. They were nowhere close to shipping the product. They refused! They said I had to attempt the refund within 15 minutes!! Is that insane or what?AllStarHealth does not play those games. I 2 days later, they ship the product.

I ordered 1 can of protein powder and after waiting a week I check the order and it was processing. Emailed customer service and and they said it was not received. Don't waste your time with this company. It's not worth it.

I have been happy Vitacost customer for over 10 yrs. This review is long overdue. Right before the pandemic I places 4 rather large orders for all kinds of items. Snacks, supplements, cleaning and paper products. All delivered in a timely manner. I knew there was gonna be shortages, lockdowns and wanted to make sure I was ahead of it. No problems whatsoever. I'm not sure what people are complaining about, I've moved 4 times (in the states of CA & OR) in 10 years and have always gotten my packages on time and in excellent conditions.

Was a long time Vitacost customer - never again. My recent order was sent to the wrong address despite my updating my address book with my new address and deleting my old address. I was charged $31 and when I called to request a refund or replacement, I was rudely told it was my fault and they were going to do nothing. I was treated as if I was trying to defraud the company. Instead, I've been robbed of $31 by Vitacost. Good products pricing - horrible customer service. Never, ever again will I use this company and I will make sure everyone I can reach knows why.

Recently, Vitacost one-sidedly changed my confirmed International Order and shipped just part of my ordered and pre-paid supplements at the full international shipping charge; one product which had been shown as available on Vitacost's website and had been accepted by their shopping cart system for ordering had apparently gone out of stock after my order had been confirmed. Two hours after placing my order, Vitacost notified me that one of the ordered products had been cancelled; within seven minutes of receiving this notification, I replied to Vitacost with my request to cancel my entire order. I was then informed that it was too late to cancel my order and that it had already been shipped. What use is such a notification, if the customer is not able to react or respond to it in any way?

They used to be a great company, but went sharply gone downhill. The customer service is HORRIBLE. I was sent 2 items for which I anticipated the most - incorrectly - and refused my offer to send photos, or to replace them. I have to fix their mistakes and go through the order process again. No offers for quick/free ship code, as I had bought extra things in my last order to qualify for free ship. Their website's chat function is broken too. I'm pretty much done with them.

I ordered soap that arrived leaking and making a mess everywhere. When I reached out for a replacement, I was asked to send a photo, but could not as the item had already been thrown out into my building's garbage dumpster. Without a photo, customer service was unwilling to replace, grant a refund, or even a store credit. Yet, the photo requirement was not listed on the item page, receipt, or refund policy at the time of purchase. I notice that now the refund policy has been updated. Regardless, should only individuals with a smartphone or working phone cameras receive assistance? A bizarre policy that discriminates against the poor and the elderly. I won't be shopping here again and will gladly give my money to Amazon instead.

I am not sure which planet are these people living on... HORRIBLE. I did not receive the product yet but I was just informed that the shipping time is three months (90 days). Which business would deal with these timelines? I will never buy again from Vitacost. There is something called honesty and you should try it when someone buys from you. Taking advantage of other businesses will not keep yours afloat.

I have nothing but good things to say about Vitacost.com. They have good prices, great sales and promo codes with extra savings and super fast shipping. I've ordered from them several times and it's always been great!

The Vitacost computer system changed my default address and sent my order to the wrong address. The company would take no responsibility for this error. They have seen the last of my business. A customer should have to change their default address themselves, the system should not do that automatically. This is ridiculous.

I ordered 2 types of dog treats from VitaCost. Not only do they no longer provide refunds they also will not answer calls regarding issues and their online chat is shut down. There is NO customer service. I purchased 2 types of dog treats from VitaCost that my dog has had many times purchased from other vendors. However, with the VitaCost versions of the same product my dog had a deadly allergic reaction and almost died! I have advised VitaCost in writing and online with no response. Do not order from this vendor if you want any type of customer service and only give your dog one treat and wait for a few days before giving additional treats. They can be deadly!

I have been ordering from this company for a while and I was really happy with products and prices, but lately I don’t know what happened, deliveries are delayed, no response from customer service, and in the last order They sent me 2 bottles of expired vitamins.

I ordered from Vitacost for years but they have changed. Orders don't deliver, Customer Service is terrible, if they even respond. I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". Again, "Customer Service" doesn't even respond. Waiting months for my order, still nothing. Total rip-off. Decided to order through Amazon and got them in 2-days. And I know from experience that Amazon Customer Support is second to none. DONE WITH VITACOST.

Vitacost uses Ontrac as a shipper. Ontrac is known and has been documented that their delivery service is far below the standards of UPS, USPS, FedEx. Ontrac is very slow and unreliable. The bad part is Vitacost uses such sub par services. Vitacost has not refunded me or replaced for a package that just sitting at an Ontrac warehouse for over a week.

I ordered a very large shipment of vitamins on Nov. 24th. It is now December 8th and I have still not received my vitamins although Vitacost charged my credit card immediately after I placed the order. I waited on hold over 1 hour a few days ago to speak to customer service and after the agent checked the USPS tracking on the package, he advised me to wait two more days.

I don't know went wrong with this company. They have the worst service and customer service now. I placed an order on Nov 30 and now it is Dec 8 and still has not shipped. You cannot get ahold of anyone also. They don't answer the chat window or when you call it says it is over an hour to talk to someone. Avoid this company now.