Vitacost Reviews

Once again, Vitacost did a phenomenal job from start to finish. The preferred vendor delivered my package in a timely manner and sent a picture. I will continue to use Vitacost on a continuous basis. Thanks so much.

My first order was for white chocolate chips a few months ago, after searching for MONTHS (well, maybe hours???) to find ones that... WERE really chocolate (despite ad labeling on many sources that they were, many had ZERO chocolate) and had good reviews. Perfect. So, 2nd order followed, and today 3rd order. Product quality and even... PRICES for Fancy Stuff have been wonderful, and packaging shows they really care for their products and want them to arrive safely. PLUS, the website is a stress reducer... Where else can you read under product description (sorry for the poor paraphrase), "When we added **, we went to marketing, and they said, 'Well, it's pretty self-explanatory...'" That's just one example of how I was moved to laughter just reading about the products. BTW, for my main reason for starting my list today I did a Google search first, just for funsies, and once again I couldn't find a better price or selection than here.

West Life Organic Unsweetened Soymilk Is awesome! Delicious and nutritious. I ordered a bunch and Vitacost packaging is awesome - all recyclable materials and items arrived better than some I’ve recently gotten off the local store shelf.

Great! I recently switched from I Herb to exclusively VITACOST. My reason was the way my items or products were packed and then put into the shipping box. My last 5 orders from I Herb were just tossed into the shipping box with no items that were filled with liquid placed in an outer plastic zip bag. All of these past orders were broken, and the liquids leaked out and filled the shipping box. VITACOST shipping Dept packs item well with extra paper around items and liquids into plastic bags. PERFECT. Great Job!

I had a great experience ordering and everything I needed came in one box. Packed well. I love that I can get a variety of things I need at Vitacost. Everyday necessities from vitamins to toilet bowl cleaner. And I wait to stock up to acquire free shipping. And the prices were good.

Normally, I would definitely give Vitacost 5 stars. They have an excellent selection of products at great prices and seem to always have sales going on for even better prices. I only give 3 stars because our last several orders have been poorly packaged causing damage to some of my items. Chips and cookies arrive flattened out with no air and the contents in crumbs. Cereal boxes and tea boxes are crushed or torn. That said, Vitacost is fabulous at returns and replacements, but what a waste of product and the cost of shipping (both in money and to the environment).

Just learned that I could use two discount codes on the same product. Pricing is great. They keep you fully updated on when to receive the goods. They have a great selection of goods. I'm primarily a natural remedy goods at this time.

A great buying experience. All the items I ordered were in stock and carefully packed. The shipping time was reasonable. I especially liked the unexpected buy one, get one for 50 % off offer for an item I purchased. They have a huge selection of hard-to-find items that is much larger than any local store where I shop. That's what I like most about Vitacost.

I was a bit hesitant to order my protein bars from another source but Vitacost was so easy to use. Great discounts offered and I needed my order shipped somewhat quickly. Customer service was very understanding and helpful. My order was received quicker than I had anticipated and I got a great discount too. I will definitely continue to use Vitacost.

The title says it all, good service. I have been ordering this special shampoo/soap for my grandson for 11 years. When his mother walked out she said, "this is the only soap his sensitive skin can handle." I've bought it, and use it myself, ever since. She on the other hand has for him a bar soap from the grocery. Alaffia Babies & Kids Shampoo & Body Wash Lemon Lavender is the best.

I’m so thankful for Vitacost’s outstanding product selection and excellent packaging. Nothing leaked, nothing broke, and even the chips arrived whole, no crumbles. I trust Vitacost to deliver every time. We ordered liquid vitamins and they arrived perfectly sealed. Having worked at a vitamin cottage, I recognize and appreciate that Vitacost carries nearly every product I used to love plus more, and they’re never out of stock. Their packaging is spot on. No worrying about bottles breaking or products getting damaged. They clearly go above and beyond to make sure every order arrives in perfect condition. Thank you, Vitacost!

I have ordered from Vitacost many times over the last several years. Each and every time, the order has arrived quickly and correctly. They are a valuable source of products in my business and I highly recommend them.

Save some money and have your groceries delivered quickly too. I enjoy finding new foods here before I see them anywhere house. There are a lot of good brands now producing healthier food and most of them can be found here.

Vitacost sells the best supplements at the best prices. I trust their quality. I have been buying from them for many years. For example, many years ago my knees hurt so much that I could hardly drive a car. I bought Vitacost Collagen and started taking it every day, and the pain in my knees went away! I have been taking it ever since. I recently recommended it to a friend and even bought it for her. I hope it will help her too. I often recommend Vitacost to my children and their families. Thank you, Vitacost!

I recently ordered some supplements from VitaCost and was happy with the experience. The website was easy to navigate, prices were competitive, and I found what I needed. My order arrived in a timely manner. The packaging could've been better - It was an envelope with no protective materials to prevent damage during transit. Overall, I'm satisfied and may order from VitaCost again.

Very disappointed!! I placed my order over two weeks ago and did not get it yet. There were items I really rely on and need them ASAP. The fact that it did not arrive yet is absolutely not acceptable.. Unreal!

The Solgar Advanced Calcium Complex was recommended by our orthopedic doctor after my husband had a dexascan. I was taking a Calcium Citrate supplement but my husband was not taking anything. We ordered thru Vitacost and pricing was less than what the PA had told us. So far so good with both of us taking it. Only issue is pill is very large.

It was my first visit to Vitacost. My order arrived quickly and accurate! I’ll be purchasing again! I did some research on the company before ordering and discovered they were purchased by Kroger’s. I loved that they have an online option offering healthy choices for foods.

Great value on dry goods, and quick shipping! I've ordered several times and have zero complaints. Big selection of vegan products. I will definitely order more in the future. The only thing I would recommend is better/more ways to narrow down product searches.

My items all came as described and 2 days ahead of schedule! No problems with the content, and good prices as well. I would recommend Vitacost to all my friends and family. Compare prices and see if I'm right.

Always get my Airborne from here. Great price and fast delivery. I love to stock up and the free shipping makes me happy when I buy in large quantities. I have bought other supplies but Airborne is my favorite to get here.

Good as usual, the discounts are very nice and helpful. And it gets here pretty fast. I wish they had more guy issue stuff like for ED and urinary problems. The web site is pretty easy to use and to navigate.

The product came packed very well, and a day later as I did not know what carrier was being used and I did not know who they were; therefore, I was not home, and they were denied access. Other than that, everything was fine... T he dry ice was warm, because of the delay, however, it was not hot and everything was packaged very securely. I am "assuming" the Udo's Oil is keep refrigerated at Vitacost, somewhere, until the product is ordered. The price was also very fair as you had a sale. Also, for those who do not know about Udo's Choice Oil, I would suggest to check this oil out, and also listen to the short, eight minute explanation Udo Erasmus has, on the internet, regarding the important of this oil combination for health. Thank you, again, Vitacost. Thank you very much.

They used to be ok, now they are scammers using a low-quality shipper who damages the products, never delivers, or delivers damaged products in boxes full of broken glass. Vitacost doesn't immediately make things right, or ever. Ripoff.

VITACOST carries a variety of products and very good selection of supplements. There are very few items I need to get from another site and the quality of products is admirable. The offer of discounts keep me coming back.

Very glad to find my Muscle Milk online, because our local Kroger store no longer carries the 100-calorie vanilla Muscle Milk. I was thrilled to find it online:). Shipment arrived in a timely fashion, with all items in tack; not crushed. I will be ordering again!

They have quality products a fair prices and quick shipping. I buy Vitacost B2 which is sometimes hard to find at other stores, but Vitacost has it in stock and it helps with my migraines. My go to for natural products.

Very, very happy and pleased that my items were received so quickly. Started using the supplements right away and the taste of the Beet Root Gummies are so delicious. This is my second order from Vitacost and with that I will order my additional supplements.

Had a particular product I was looking to order - after researching prices, I found Vitacost to be most competitive, so I placed my first order with Vitacost. I had purchased enough product to receive free shipping, and was blown away at how fast their delivery time was (the package was on my doorstep 2 days after order was placed)! Was equally surprised at their careful packaging for shipping. Not a single item was broken or damaged! They've earned a repeat customer!

They keep canceling orders without notice. This is the second time in the past couple of months. You get an email order confirmation, see it in your order history on your account, then days go by with no shipping confirmation. You look back at your account and the order isn't showing anymore. I don't have time for this anymore. I called about it the first time and they said unspecified problem with payment blah blah but can't give details and wanted me to jump through hoops to get the order resubmitted. I passed and place another smaller order that went through. Now we have another one disappear and I'm done. Life is too short to waste time on this sort of thing. Moving on to other companies.

I trust the Vitacost brand, but they offer many other options. The website is user friendly and they provide lots of information about the products. They have a wide selection of vitamins, supplements, and minerals, along with essential oils and numerous household items.

I was happy to see how many products are available, including my favorite protein chips. The package came in just a few days, was well packed and the order was perfect. I will definitely be checking out what else is available next time.

This was my first time ordering through this company and I am so happy with my order. I couldn’t find these vitamins in any of my stores around me even online, but this company came through. Received my order and everything is perfect. I will go from now on to this company and order all my vitamins since I have a whole list of them. We have to keep healthy and happy. Thank you so much. I appreciate the excellent customer service Karen S **.

I ordered a few items but was especially wanting the Eden Soy Milk, unsweetened. It has 12 grams of protein per cup. This is higher than any other soy milk that I have seen. It is great for making soy yoghurt. Vitacost had the best price. I checked out several online and local locations for this milk. Besides their price the packaging was over the top! I have bought this online before from another popular site but have never seen it so well protected for shipping as done by Vitacost. My order arrived in just a few days.

I placed an order with Vitacost. I've used them for years. I looked at my credit card, and there were two charges. This had never happened before. One for the order, and an additional one for the order but six cents higher. When I called, I was told that the total price when ordering is just an "estimate" and if it goes up by the time they fill the order, they put the additional full charge on, and then credit the original order amount back in 7-10 days. Does this seem like it might have something to do with prices changing from tariff's? Has anyone else seen this? I'm truly baffled. And needless to say, won't be ordering from them again.

I have been shopping at Vitacost for 8-10 years I don't even remember how long, though what I remember is to always shop at Vitacost automatically. The reason are many from Great prices to free and fast shipping. Not to mention their service is very understandable and friendly. One of important reason for me to shop at Vitacost is their selection of products are so huge that all my needs of Supplements/health food are met that I don't need to look elsewhere.

Very, very slow and pedantic communication. I placed an order for a bag of matcha green tea. 2 weeks later I’m calling them to see where my order is. After 15 minutes of searching for my order as I gave them the order number, they tell me it’s on hold due to needing to verify my info. I told them that I responded immediately to their verification email that they sent days after telling me my order was on its way…. They never checked their email/communications. It’s 2025. To be this slow and this inept in an industry like this is shameful. I won’t be ordering again.

Ordered Hawaiian macadamia chocolates. Product came heat damaged but it's chocolate so I think I be ok😄. Ordered 4 packs of chocolate macadamia nuts. When delivery versed it was evident the product had melted and resolidified.

Vitacost had a rewards points program. When I redeemed my points for 5.00 off my cart, my points were subtracted, but I didn't get the discount. I contacted cust. serv., they sent me another coupon that didn't work either. This company must have been bought by another entity, because their cust. service is poorly trained and ill-informed.

Pricing is great and very fast shipping, would recommend. I purchased for an elderly woman who loves this whey protein. Great for getting your daily protein without much fuss. I have ordered it twice before and will continue to.

My package arrived several days early than expected, and everything was packed carefully and all items in the box were accurate. I was pleasantly surprised that it arrived 4 days sooner than I was told. Thank you, Vitacost for making my week!

I can not say enough good things about Vitacost. It is the best, so convenient, and so informative. I just wish all companies were the same. Keep up the splendid work. You guys are the best!!!!! Why would anyone go anywhere else?

I have been a customer for years and never had a problem. The products are always as stated. The prices are good. Service has never been a problem for me getting products when needed. I highly recommend VitaCost

I was delighted to see the items I could order with Vitacost. There were some dark chocolate, oatmeal snacks that have been hard to find. Vitacost had them and the merchandise arrived very quickly. My family can't wait for the next order.

I found what I needed by shopping on "Vitacost", and saved two dollars per item compared to what I paid locally for the same item. I appreciate the availability of this service, and the cost savings that are offered. Thank you.

Vitacost is a very efficient and well-run company and website. I have been purchasing products from Vitacost for several years now and they have never disappointed. Website is streamline and easy to use, find products, and the checkout process is smooth and easy. Always lots of discounts and coupons which is something I look for. Also great to have free shipping on $50+! I am able to find just about any supplement or health food product I am looking for and I love that I can find healthy versions of all kinds of products. Also great with fast shipping and efficient tracking updates and info. I highly recommend this company!

All products arrived quickly. All products were very well packaged. In addition to better prices than other sites offered. Moving forward, I anticipate becoming a regular customer in the future as I was very well pleased with their service.

Shipment was efficient and well packed. Goods were as expected and priced fairly. I’ve been happy with every Vitacost order I’ve made — especially because Bob’s red mill products are widely available.

I love that you carry my favorite, and often hard to find brands at affordable prices. It makes shopping with Vitacost a pleasant experience. Thanks for making my shopping experience such a positive thing.

I have been ordering from Vitacost for a while. The products are quality, including the Vitacost brand. The delivery times are also good. I always check the free shipping option to save some money and have never had any problems with packaging or shipping times.

Vitacost is my go-to for natural personal care items and vitamins! The sales are great, selection is great, and they ship quickly and are packaged well. I always find my favorite brands there. I love their deals!

I have always enjoyed Vitacost products and will definitely continue to buy them for their great quality and price. In this shipment, one of the coconut oil jars had a loosened lid and the shipment was a little messy.

I have dealt with Vitacost for years. I don't know what it is but for me, they have one of the most difficult websites to navigate. I have always had problems here. But the quality and prices have always been excellent and that's what matters the most so I keep coming back and back and back. :)

I recently had an experience where something I ordered got broken in the delivery process. I called customer service and the situation was resolved within minutes and the replacement is on its way. I highly recommend using Vitacost for any health related items you may need.

I ordered from Vitacost. They snatched my money, and 3 days later my order is still in warehouse and customer service gives the runaround that they can't refund my money even though the items never shipped. Customer service is so bad I will never do business with them again. People trust me, find another place to order and save yourself from the headaches.

Always love Vitacost, thought the recent order packing did cause some broths to spill. Fortunately vitacost has a quick report and refund online that was quick and easy. No troublesome phone call, just do it online. That is convenient.

I've been a very frequent customer of Vitacost for at least 8 years. The last 2 months I've had 5 orders with damaged items. The most recent one was a bottle of olive oil that leaked all over my patio, which now has a very large stain that won't come up. I've contacted them via phone and email but get the run-around. I'm DONE with Vitacost. This is a disgusting way to treat a loyal customer! I've noticed others comments in online reviews about how much Vitacost has gone downhill. I agree and will switch to iHerb and Thrive for my future orders.

All items were correct and well-packaged. Items arrived quickly. I have ordered from Vitacost multiple times. They have a good selection, great sales and fast shipping. Everything went smoothly. I am considering the auto-subscribe option as well.

Why can Vitacost allow a customer to just shop, get the promotions and pay, without throwing a wrench into the online experience? Their latest customer aggravation is to limit a purchase, yes, they don't want our money. They capped off the additional discount. I asked if I could make a second order for the amount over and receive the exact same discount on a second purchase. "Yes" was the information, kindly delivered by a representative, who is being asked this repeatedly. Hence 2 stars instead of zero. Still this company isn't satisfied with the inconvenience of the customer in placing another order. They must verbally qualify that "only 2 orders would be allowed". It's as though they need to do you a favor by taking money for goods.

I had ordered from Vitacost for 20+ years, spent several hundreds of dollars. They sent me a damaged product - the pills were all stuck to the cotton. I ordered two bottles of 240 pills per bottle, so I didn't get to the 2nd bottle until 2 months later--they said it's outside the return or refund window!!--then they shouldn't sell 2 large bottles if the shelf-life is so short! I don't trust even the pills not stuck--obviously humidity in the bottle or compromised in some other way. I tried to get to a manager, but several customer service agents wouldn't do so, and English skills were quite poor. It was $35/bottle but it's also the lack of customer service to a longtime customer. I do not recommend. There are other companies with better deals that I will begin ordering from--I'll never order from them again... and to repeat, I ordered for YEARS, as did other family members--we will never do so again.

I have been a customer of Vitacost for over 4 years but over the last year I have received almost expired products, broken packages, items being omitted and items included I didn't order. Most recently I purchase a number of items and instead of the package arriving it was sent back to the shipper with no explanation. I called and reached 3 different agents, and none understand what I was trying to explain or could remedy the situation so I asked for a refund which was supposed to post in up to 7 days.

This used to be a great company, but no more. The last order I made and received contained 4 products that were already expired. I contacted the company, and they've been dragging their feet about providing a refund. At this point, I just don't believe them.

Vitacost used to be a great company and I've ordered from them for years. This last order placed on March 12 was completely mangled and neither Vitacost nor their worst delivery service, OnTrac, even bothered to let me know that most of my order was damaged in the shipping. It has taken me weeks and hours of my time to find out where my order was, which was just left pending on the Vitacost website. They had no problem charging my credit card on the 12th but never followed up with shipping the remainder of my order. I had to find it myself and request that it be shipped immediately since it's so late being delivered.

Vitacost increased the payment amount of our latest payment without our knowledge or agreement. We paid via Paypal and they were the one who notified us of the increased price and said we should contact Vitacost to find out the reason for the increase. So I did contact them. Twice, over the course of nearly a week. Both emails were ignored.

I just put in my second order and it arrived promptly and everything was in order with no damage to packages. I am pleased with my order because I am able to find products with name brands. I am surprised by the number of poor reviews.

Horrible customer service, 5 orders all 5 damaged. They use horrible shipping companies like Ontrac, etc and delivered boxes are destroyed because Vitacost poorly packages them, etc. Then customer service sound like they are 7 years old and are less intelligent. Hours on the phone and they never answered many emails I sent. We will never use these disgraces again. Use The New Mall on eBay, or Amazon, or Walmart etc.... For no troubles..

Just started ordering again from Vitacost. First order got an expired product. 2nd order not packed well and crackers were damaged and left out an item and sent wrong one. Spent Hours on phone to get a resolve - Too much to type but read your reviews before ordering. They reshipped the left out item and said crediting for other. I needed so to reorder I had to pay shipping. Said free shipping code but it was NOT. Ended up paying $3.50 more than originally cost. Refunded me Less than I paid. They lied - told me crediting a certain amount. - can see it on acct. Yet never did and it was for less.

My orders come in the largest box possible, which weighs a tremendous amount. I requested on several occasions that my orders be put into smaller boxes, but no one listens. The latest order will be received tomorrow...and I just looked at how it was boxed. 1 box was 34 pounds and the other, 16 pounds. They just DON'T LISTEN. I will have to find another vendor who will break the purchases up into smaller, less heavy boxes.

I'm giving 2 stars because I've had great experiences for years until Nov/Dec 2024, which was a 1-star or less experience. I made 3 orders on one day so I could use the $10 off $50 order twice, plus a different (larger) order for nearly $200 with a 15% coupon. I received email order confirmations for all 3 orders, then heard nothing else for a few weeks.

This place has gone right downhill. The chat feature does not work (they put you in a queue, but nobody will ever attend to you), and the phone hold time is extremely long. When you finally reach a human, you will find someone who is just reading off a script to get rid of you, with no power to fix your problem. I logged into the Vitacost website and a popup greeted me which promised me a 20% discount code if I signed up for text messaging. I received my code promptly and used it on my order. The order seemed to go through smoothly - I received the usual order confirmation by email and a pending charge was made on my credit card.

Do not bother with this shady company. I place an order that never arrived, when I did get through to them they tried to rip me off in my refund amount. Never again will I attempt to order from these crooks.

They seem to be going out business! They never answer the phone anymore at any time. Even their corporate offices are all cleared out and never answer any inquiries. They have become a Chapter 11 candidate! Do yourself a favor and stay away from purchasing anything from them ever. Today Dec 06, 2024. Thank You.

This company has gone downhill in the past years. I recently placed an order 11/12/2024 to be shipped to my daughter’s house in LA California. Two days later I received an email asking me for information on this order. I sent them the information they were asking for the same day. They canceled my order two days later and said they never received the information. I called them when I noticed they credited my credit card as they never sent me an email to tell me they were canceling the order. I reordered my order over the phone and received a confirmation number. They said it would be shipped in 2 to 3 days. I reordered on a Monday and on Thursday I sent them an email asking when will the order be shipped. I never received a reply.

I have been shopping with Vitacost for over 10 years and been very happy with their products and service- in the past. HOWEVER, In the past month, I have three orders cancelled for no apparent reason. After spending significant time on these orders and reordering with the help of support people, their computer continues to cancel my orders. I tried to check out as a guest and use a different credit card to no avail. No one in the support team has been able to remedy the situation. I wonder how many customers they are losing?

This is the worst customer service I've ever experienced. I ordered two products from their website. 2 days later I get an email from them telling me to email them last 4 digits, name, address, email. This is after the purchase was made they CHARGED me card! How strange. Nope. Totally fishy and weird. So I requested a refund via email. Zero replies to any of my emails and then went to their website and tried using the live support chat. Entirely worthless. It just sits there and does nothing, literally. Doesn't connect you to anyone. Then I finally had to call them. Took forever to get a hold of someone and when I finally did she was rude and then said.. "oh.. you want a refund?" after me telling her twice that was why I was calling. I said again, yes. She then put me on hold for about 20 minutes and eventually had to just hang up. What a ridiculous and pathetic level of service all the way around. Never, ever again will I ever use this company.

I ordered a product for next day shipping. 7 days later still don't have the product. I called the 2nd day after the order to see what was wrong because Vitacost had e-mailed me to say there was an issue with Fedex. So I called Fedex and fedex said there was an address issue but only the shipper was the only one who could fix it. When I called Vitacost to tell customer service to call Fedex and fix the issue they said they couldn't call anyone. They could only send a message to their shipping department. I chatted twice with their online chat rep to no avail and Fedex still has the package stuck in their warehouse 7 days later. I ordered the same product on Amazon the same day as Vitacost non-rush and got the product 3 days later. Can you believe customer service was unwilling to pick up a phone and call fedex. Unbelievable, I won't use Vitacost again. If the package doesn't arrive in the next few days I will cancel the order and never use Vitacost again.

I have been their client for many years, and they always used to care both for their clients and how the product is packaged but something has recently changed. Over a month ago, I ordered a few packages of quite expensive chocolate for a birthday. They decided to send it in a bag. Needless to say that over $100 in chocolate melted and got broken. I contacted them, they weren’t willing to give the money back and said they’ll send me a label to send it back. Twice I followed up and nothing. Money and chocolate went down the drain. I do not recommend to deal with this company any more, unless you're willing to risk your money on online food that may get there deformed.

I have been a customer for many years. In all that time right after I place an order I get an offer for a better offer, more of a percentage off, this time 20%, I finally had it and as my order I placed was not even received yet, first I tried chatting and all the rep said tome was and I quote I'm sorry and the chat was disconnected. I then tried e mailing and after filling out the form when I hit submit it said they are having technical issues, to try again later. It never worked. Then I tried calling customer service after staying on the phone 30 minutes I hung up. I will never buy again and be advised and think twice about that. I am done and will never buy again.

I have been a loyal and long term customer of Vitacost for many years. I have always liked their products and prices and it is my "go to" website for all my vitamin needs and more. Recently, they started charging a signature delivery fee of $9.15 for weight loss supplements delivered to New York State. The problem is that I am ordering the same vitamin supplements for years, none of which are weight loss supplements. They are charging this ridiculous fee for Magnesium supplements and Women's Multivitamins.

We have used Vitacost for many years without issue but lately, orders have not received and we were never notified they were not shippped due to being "lost" or "damaged". Items arrive carelessly packaged resulting in dented cans, crushed items, opened items from the damage of being poorly packed. They should not be packaging laundry detergent, window cleaner, etc. and toilet paper with food items.

I have been buying supplements from Vitacost for a long time and generally have been pleased with them. Recently I bought some vitamin E with mixed tocotrienols from them and when the order arrived on 8/26/24, I noted that the manufacture date was 1/24 and there was no expiration date listed on the bottle. Bottom line is that I received 8 month old product with no known expiration date.

As a years long customer of Vitacost I've always appreciated their promptness and accuracy in delivery. Their product selection is great for us niche buyers (vegan, cruelty-free, sustainable, etc.). My recent experience fell short of what I expected from Vitacost and reached out to them to report the issue. I was truly impressed with how my claim was handled, the response was immediate and issue was remediated. I was credited for the the missing product in my shipment and told to donate the 2 items I did not order. Furthermore, a product I had been sent in error 3 shipments ago was also credited back to my account. Realize glitches can and do happen but appreciate when a company goes the extra mile to make right by their customers.

They were actually really great for their low prices, great selection and really fast shipping. I had read so many mixed reviews so was a little hesitant and it was definitely worth it. I am very happy with the order and order process.

Vitacost overcharged me for sales tax for Order # ----'8674. (1) Light Mountain Chestnut Hair Dye $8.19 * 8% sales tax (0.66) = $8.85 + $8.99 Shipping = $17.84. Vitacost charged me 17% sales tax of $1.39. I should have been charged 8% sales tax. I called Vitacost at 1:26 PM on May 6, 2024 & recorded my conversation with the Vitacost representative. He told me that the 0.71 overcharge on my debit card would be corrected however, I received an email from my bank that Vitacost charged me $18.55 instead of $17.84. The sales tax for 44106 zip code is 8% not 17%.

I have been ordering from Vitacost for years but lately the orders show up with food items next to cleaning and chemicals. In the past they shipped with FedEx and this never happened. The items were packaged in plastic bags to separate food items from supplements and chemical products such as shampoo and dish soap were never packaged next to food or vitamins. This has happened now over 4 times so I will no longer be purchasing food or supplements with Vitacost. Disappointed since it was my favorite place to get supplements and hard to find cleaning products.

3rd. or 4th. time I’ve used these guys. Haven’t had a problem. Good pricing, fast delivery. Lots of organic products. Minimal, which is good, but effective packaging. Plus, I access the Vitacost site thru the American Airlines shopping portal so I earn miles as well.

Easy shopping and quality products! There are many categories to choose and the prices are very reasonable. I like getting sale alerts in my emails and I often take advantage of them. Vitacost is my go-to place for all of our vitamins.

I am very pleased with my last experience with Vitacost. My customer service representative was very courteous, knowledgeable and efficient. I felt valued as a customer and truly appreciated her efforts in assisting me with receiving my order in a very timely manner.

It was easy to find what I was looking for; the prices were the best compared to other sites; and ordering was easy and quick. They have a variety of products to choose from. Items arrived in good condition and on time.

Had the products that I needed, at a fair price and shipped quickly. Good quality, good packaging, will do business again. This was my second order with Vitacost and both have been accurate, quick and exactly what I needed.

For many years I have been a very satisfied Vitacost shopper. Yes, vitamins can be purchased in many places, but from my experience and research, Vitacost is the best. Stores such as Wal-mart, the grocery store, and amazon (heaven help me!) have no specialty; they sell a great variety of different things, and so if their vitamins are cheap, so what? But Vitacost sells VITAMINS and health food; that is all Vitacost sells. If they do not sell good products, they have NO business! I am always satisfied. On the one rare time that I did not care for the product I ordered, Vitacost customer service immediately credited me for my purchase, and I ordered another product, which was delivered to me before the end of the week.

I have had a very good experience with Vitacost. Sometimes, items arrive open or smashed, but Vitacost has always re-delivered or refunded for damaged items. I have been using Vitacost for over eight years. I have shared Vitacost with family and friends.

They shipped my package, a few days later FedEx returned it to facility because it was mispackaged/mislabeled/damaged on arrival. It was returned to the company and there was proof with the signature. Vitacost never refunded me, emailed me, called me! Nothing! Over a week later. I was wondering where it was and had to search for it. I reached out to vitacost and they confirmed it was returned to their facility but told me they were going to review my request for a refund? Maybe that should’ve been done over a week ago? I had to report fraud to my credit card because they still have not refunded me even though they are aware the product never reached me at their fault. If I didn’t reach out, I feel like they wouldn’t have issued a refund and I never would’ve received any merchandise, horrible business ethics.

Extremely disappointed with Vitacost. They sent me several food items that were expiring the next month. I did not notice this until my daughter pointed it out to me but by then, according to their staff, it was too late to return the items. In the past I have referred them to so many people. I am shocked that they would do this. For me it's a sign that they don't care about their customers' health.

I've been a 15 year customer of Vitacost. They have lost my business. They use a substandard shipping service. My order was to arrive (and was OUT FOR DELIVERY) on April 23. No delivery. Received notification on April 24 that item was brought back to the warehouse for unforeseen circumstances and would be re-delivered in a day or two. What??? Well the second day came and went and still no delivery, even though the tracking said once again, out for delivery. Customer service is now in the Caribbean (used to be in the USA). They were of no help. If I wanted info from shipping company, I had to text them. I did so and they said they are probably going to return items to warehouse AGAIN.

Have been ordering from Vitacost for years, have saved a ton of money! Great variety of products and excellent customer service! Have sent more friends to their website than I can count! Not only do they have supplements that I love, I also get food products and beauty products!

It was helpful to see there is an online health foods store with excellent choices, fair prices, and a wonderful selection! The Seventh Generation Paper Towels, and Bob’s Red Mill Steel Cut Oatmeal was priced low, and has helped our family during this time of high inflation; and, high food costs. Thanks, Vitacost!

Everything I have purchased from Vitacost has been excellent, especially their name brands! I have received nothing broken or mutilated. Shipping is lightning fast and in great shape. Vitacost is where I always go to shop for vitamins/supplements and hard-to-find food items. I love Vitacost!

I have been shopping from Vitacost for quite some time. And in my opinion they offer a wide selection of health products at reasonable prices. Kudos for their shipping protocols which are exceptional from the time of ordering to delivery. The quality and quantity of the products are competitive with many of the other vendors who sell similar products (example: Piping Rock). And the Vitacost website is easy to maneuver through in order to choose the product that you want.

Simply love shopping at Vitacost. You never know what discounts you may find on their long list. And they are so easy to apply to your cart! The choice of items is huge (including rare finds), ordering online is a breeze (you can also opt for subscription), and the website is fast and responsive. Everything comes so well-packaged to prevent breakage or spills! This is one of the most outstanding features I cherish because I had breakage/damage with a lot of orders from other places due to insufficient packaging. With every Vitacost package you can tell what great care they take to get your items to you in immaculate condition, no matter what the price of the item is. Besides great customer care, they provide accurate tracking of their shipments. Also love their carrier Veho and their friendly delivery drivers.

Great products with prices usually well below what you find in stores. Many organic products, and expiration dates are far into the future. Shipping normally in a couple of days, and on rare occasions when damaged, VITACOST always “Makes it right!”

Took a return flight from SFB to CVG 04/11/2024 and it was the absolute best overall experience, unlike the flight from CVG to SFB (review posted about that flight separately). The flight crew and staff were professional and attentive. The stewardess gave our seven year old a kid's flight box with snacks and his Allegiant Air wings. The flight was smooth all the way in although there was some inclement weather going on around CVG. Flight was smooth and relaxing the whole way.

Their products are great, and so are the prices and shipping costs. I was surprised at how much less their products are, compared to the other companies where I usually buy my products. I think they just got a new customer.

I have purchased from Vitacost once before. They had the flour I was recommended for making low-glycemic breads in bulk amount. They also had aluminum-free baking soda which is hard to find. I got these two items again and ordered new flour that only came in a small quantity. I assumed Vitacost provided a bulk operation for all the items. This is not so.

Hi I've been ordering from Vitacost for 20 years and as of lately they are really bad to order from! On every order there's a problem and sometimes they don't fix the order problem! I am dropping them and going to Amazon where they treat their customer like they should be treated! DON'T BUY FROM VITACOST IF YOU NEED YOUR ITEM'S QUICKLY!!!!

Good selection, excellent website, fast shipping. Up until my 2024 order, I was very impressed with the packaging used within the box to protect the shipping, it was all very biodegradable or capable of be recycled. Now, each bottle was packed within large air pillows made of plastic. I prefer the method used over the last several years.

My many-year online go-to for vitamins, supplements, often interesting and exciting food choices, generally good beauty items, and household items like wonderful soap, & recycled paper items like paper towels, et al. Think their own Vitacost line of an olio of items is excellent and really well priced, compared with most brand names — On the whole, all their products are priced well and steady customers often receive an additional % off.

For the second time, I've placed an order with Vitacost. For the second time the order was shipped through Is a shipping company called on track. I'm not sure why they're using this company. For I live on the east coast and the shipping company only delivers on the west coast. Again my package shows up on the system is damaged. This company needs to re-evaluate the shipping company they're using before they lose too many customers. Once I get this straightened out. I don't believe I'll used them again. Used them for years and loved them.

I’ve ordered many times from Vitacost. Everything arrives quickly, well packaged. They have a great selection of products, and the prices are incredibly reasonable. They always have a decent sale going on. Highly recommend.

It was wonderful to find the imported pasta my husband prefers here. It's hard to find, and since it was also on sale here we stocked up. When we have time to sit down together. I'm going to look at this site again to consider other products.

I enjoy shopping at Vitacost, they not only have what I need, but I also discover many things that I would to try, with trying some of them. I even discovered some very low sugar items to purchase for my husband as he was diagnosed with Type 2 Diabetes.

Ordering was very easy, Vitacost kept in constant communication with me throughout the process, fragile items were well packaged in environmentally-friendly materials, and delivery was faster than expected. As soon as my package was dropped off at my door, a photo was texted to me so I was able to immediately retrieve it.

I was so glad to see that Vitacost has "Jennies" products! The food was fresh, and the delivery was quick. I did not wait forever! Prices are reasonable. I will be checking out what else Vitacost has on their website!

My local health food store wasn't keeping the teas I like in stock, so I found Vitacost that sells them. The price was very comparable to buying locally if I purchased a case' worth or more...so I bought two cases worth. I figured they would send me the cases stacked on top of each other and placed in a box. Nope. They packed the bottles individually. However, they packed them EXTREMELY well. They rolled the bottles several times in this diamond cut grocery-type paper. Then they enclosed them in several plastic zip-loc bags in case they began leaking. I was amazed at how well the tea bottles were packed inside the shipping box. And shipping was free.

I have been a Vitacost customer for years but will no longer order from them. I placed an order on March 18th, 2024 for 5 items. When the package arrived only 3 of the items were shipped. I called customer service and asked what happened to the remaining 2 items. I was told it was an error and they would ship them out immediately as I had already paid for them. They supplied an email with a tracking number and details of what was being replaced. The package came today, instead of the two items I paid for I received a bottle of vitamins.

Wonderful app and service. The perfect partner for remote workers like me. Reliable and accessible. You can use it on your phone app, web and IP phone system. Highly recommended for independent remote workers, small and large businesses.

I have relied on Vitacost for years for their great quality of vitamins, which are reasonably priced. One feature I love is that I order enough to get free shipping, and my orders always arrive in just a few days. If a product is out of stock, they recommend a comparable product. The website is easy to navigate, and they have a list of my past orders which makes it super simple to reorder the same items. What's not to like?

We've been a Vitacost customer for many years and have always received wonderful customer service, great products and great prices. I really wish Vitacost would return to shipping via FedEx instead of USPS. USPS is not reliable. Our packages are late, mis-delivered, left on the ground at our mailbox during the rain, etc. FedEx is far more reliable and trustworthy than USPS. For this reason we simply can't order as much as we would like to from Vitacost. It's become far too risky using USPS.

Ordering from Vitacost for approximately 12 years. Ordered 12 loaves Ener G Texas Toast in March 2024. Called 3 later because I had not received an email regarding shipping status as is customary. A representative indicated; I should receive notification within 24hrs. Received the bread 2 days later. All 12 of the bread closures have "Best before Jan 20 2024". For $109.89 they sent expired bread. This company has gotten horrible.

I had dealt with Vitacost for more than 20 years, with great success. This year, 2024, Vitacost has changed. It takes my order, says there is a problem, I telephone to ask what problem, am told I will receive an e-mail explaining. I receive no e-mail. I try again with a new order. Same result. I said cancel, I was told no charge on my credit card until items were shipped. In fact, Vitacost has charged my credit card without shipping or any notification. I will never use Vitacost again. I would rate them as -1* if possible. Would be customers, proceed at your own peril!

Vitacost has always come through for me with top notch, fast and reliable service and amazing products. Their pricing is very competitive, coming in at same or even below some of the other online retailers (including Amazon!) They carry stuff that other retailers do not have, and all in one place. There's always great deals. Customer service is amazing. They ship all over. What more can I say?! Vitacost is great.

I have been buying vitamins, supplements and other products from Vitacost for quite a few years and will continue to do so. The prices are excellent and the service is quick. I always try to take advantage of the specials and keep a running list of what I know I will need. The few times I have ordered incorrectly, I have always been helped with a refund or a replacement. P.S. my state does charge sales tax on online purchases and it is added at the very end of the ordering/payment procedure.

I started using Vitacost on the advice of my sister. The shipping is always fast. The manner in which my products are wrapped and arranged inside the boxes have always ensured that nothing arrives broken. I absolutely love the range of products available. I order not only the vitamins but also food. The range of healthy, organic and gluten-free available for order is fantastic.

I've been purchasing products for 15 years. One time had an issue where the container was damaged. I had a new container of protein powder less than 24 hours. Products, customer service, speed of delivery service has always been phenomenal.

Ordered on 2/6, order was shipped next day and came to my house 3 days later. I was not expecting such fast shipping and arrival. The glass jars of product were very carefully packaged to ensure they wouldn't break en route. The product takes a little to get used to, as it's not the exact same flavor as I'm used to, but it's a great healthier version and allows me to give into my craving without the extra calories of regular versions.

I have been shopping on Vitacost.com for many years -- started out buying supplements and vitamins. Now they have added health and beauty items and food products. What I have bought are all high quality products. Have great sales. Highly recommend this website.

Vitacost has a wonderful selection of wholistic foods, supplements, herbs, and etc. Shipments arrive quickly and intact. I have not had any issues with any of my dealings with them. The prices are comparable which is a plus.

I live in Saudi Arabia, so I usually order from iHerb for my own needs, because they ship to my door. However, I saw on a travel website that Vitacost has partnered with one of my favorite airlines to give me miles if I shop with them. So that convinced me to send a Vitacost order to my daughter in the US, just to cheer her up and earn something toward my next ticket to visit her. She says the order arrived quickly and in good condition.

I've been ordering different things from VitaCost for many years- the most important being Natural Calm Unflavored. I slept well during menopause because of the magnesium drink which is easy to make, my husband was on swing shift for many years and slept because of this drink and as seniors we still sleep well, even go to sleep easily and quickly. Always a pleasure doing business with VitaCost-online ordering is quick and simple, quality is their business and shipping is amazing!

We needed more vitamins. Less than 17 hours after placing the order it magically became my anniversary. It seems that after you place an order they send a coupon. Well since it’s my anniversary I called and asked them to use my anniversary coupon since I bought less than 1 day ago. They said no. I will never buy from them again. I also canceled my order and bought Nature's Way instead from Amazon. I will get it in 3 days and then every 3 months. No delivery charge. Goodbye, Vitacost.

One of the items in my recent order exploded during shipment and damaged all the other items. I reached out and everything was immediately replaced free of charge. The replacement order arrived in 3 days. Amazing! Highly recommend Vitacost!

I made an online purchase on 12/10/23 with Vitacost. The "Total Cost" was $110.35. When I checked my online banking today, I was charged $113.13, a 0.78 cent overcharge. I called (talked to manager Wayne) and was told that what we're told at the time of purchase can change due to sales tax. I asked, "How do you not know what my state sales tax is? Did it recently change?" Wayne said he couldn't answer this and restated that what we're told onscreen is the final cost can actually NOT be the final cost once it hits our debit/charge card. This is ridiculous. I've made hundreds of online purchases with countless retailers and individual business owners beginning with the arrival of Amazon in the 90s, and I've NEVER been overcharged and then told "this happens." Wayne said he would credit me the 0.78 cents as a "courtesy" but to take note of this next time. Is this even legal, anyone?

I order from Vitacost all of the time. They stock everything from vitamin and mineral supplements to protein powders. I have always gotten my order as described and even better yet, in record shipping time. I highly recommend Vitacost, they are a fantastic company who cares about their customer.

Fedex lost my order and Vitacost was great about giving me a refund and letting me reorder. I've never had a problem getting a damaged or missing item replaced. I get emails when I order and when my order has shipped.

I have been a customer of Vitacost for several years and I am pleased with the company and the wide range of products they offer. I am particularly impressed with their customer service department. During the few times I had problems with broken bottles, the representatives sent me replacements quickly. I think that a great customer service department makes or breaks a company. In that regard, Vitacost gets an A+.

I love Vitacost! Great prices, great products with a lot of nutritional value and great service, support throughout the sale. They ship fast and follow up to ensure you're a satisfied customer. They often have substantial discounts on quality and name brands.

I found the best price for Rhythm carrot snacks on this site. Very pleased. Shipping was great and fast. I love that they have discounts, as well, and it reduced the price too. All good. I will buy again. Thank you.

In the last two weeks I've made 2 orders from Vitacost and am very happy I found this company. Not only did I find the products I was looking for, but I found them for very reasonable prices (and that's not even factoring in a Black Friday discount, which was appreciated). The products shipped so quickly, two or three days. Vitacost has also mastered the art of shipping nut butters, which if any of you order you know is a risky business. You are likely to end up with nut oils leaking all over the place. Vitacost has aced this problem with its effective packing materials. Beyond any question I will be patronizing Vitacost in the future. They simply do a great job.

I have been using Vitacost for several years as I shop around for the best price on supplements I take on a regular basis. I am 77 and most people think I'm much younger so I must give my commitment to enhancing my health and longevity through supplements most the credit! (Good genes help too!)

My past two recent orders have been absolutely perfect! I almost stopped using Vitacost due to two other terrible orders which included missing or damaged items and delivery to incorrect address. I am very pleased with Vitacost and I am so glad I decided to give them another chance. The company seems to care about customer feedback and they continue to improve. Thank you!

I have no complaints about any of my purchases.... being vitamins, beauty, bath and food. Better prices than at stores. Often the food products I am looking for are not available at my local supermarkets or if they are, the prices are out of my budget. The delivery is quick and packaged so that nothing is damaged. Will continue to purchase from this company.

I have been ordering from Vitacost for years - I have expanded my purchases to more than just health products - They have always had better prices, fast shipping, and great products. Thank You Vitacost - Larry

I always shop and buy supplements from Vitacost because they’re the best with affordable prices especially with 20 off. They’ve the best brands with cheaper prices than stores or other websites. If I can give you 10 stars you deserve it

I have been doing business with Vitacost for about 8 years. I order all my nutritional supplements and now have branched out to include some spices, essential oils and a few food items. I have to say they have the very best customer service on the planet. Although I think they package the items in my orders very well, there have been a few shipments that have had a broken item inside. The item was always replaced immediately at no charge. One time when I placed a large order, it was shipped in 2 boxes but one of the boxes never arrived... Got lost in transit. They replaced the entire box immediately. The prices for the higher quality items I buy (like Garden of Life and MegaFood) are considerably less than what I was paying in my local health food store plus they offer sales and discounts every so often. I love this company. They really have made me feel like a VIP.

Was a "Guest" on VitaCost when wanting to place an Order. They offered me a 20% discount (Text msg. code to my cell phone), Order arrived within a few days. EVERYTHING went just fine! THANKS, would use again.

I have been using Vitacost for over 10 years. Price point is good, service exceptional. When things got broken or crushed, they were replaced right away with or without a call to customer service. Vitacost sustained me throughout the height of the pandemic, Their packaging has changed for the better. Post Covid, like many other places, there are shortages of some popular products, and the better priced product may be unavailable. This is unfortunate but a reality of many businesses.

Got a shipping confirmation but never received anything. They use some carrier I've never heard of. Supposed to get a refund but not the shipping cost. I will file a dispute with the credit card company. What a hassle.

Vitacost offers many healthful food items, herbs, and vitamin supplements at a better price than its competitors. And the items are always promptly and carefully shipped. Further, their herbal supplements come with no added fillers and excipients -- just the herb, itself, in a gelatin capsule. Their signature organic line for cereals and protein/energy bars is "Simple Truth Organic" which is reliably top quality.

These are very good protein bars. I love to eat one with my coffee. It's hard to eat just one. I highly recommend to anyone. They were shipped to me promptly. They would be great as a snack or as part of a meal.

I am a person with specific diet and I care about the planet. I care about the products I buy, I want them to be eco friendly, not tested on animals. Food products I buy are gluten free because I am a celiac and I try to eat vegan. Shopping with Vitacost I can find what I want. The products are packaged carefully and shipped quickly. The prices are always reasonable. There is No membership!! I Love Shopping with Vitacost!