Vitacost Reviews

I made the mistake of ordering from this company once and they harass me with glossy catalogs and mailers and I have contacted customer service multiple times and they refuse to help me or make it stop without jumping through a bunch of hoops, but then the mail just starts again after a few months. I tried to write "refused, return to sender" on some of them, but the slimeballs just removed the return address from their glossy flyers so I can't send the garbage back to the creeps. Avoid this company at all costs!

I have been buying from Vitacost many years and have always been happy with the products and service. There are good promotions and coupons available. I live in CA so my orders typically arrive in 1 day. The orders come with the courier OnTrac and they deliver the boxes up a steep driveway to my door, very nice! Occasionally an item arrives damaged and Vitacost replaces or refunds it as soon as I inform them. I am surprised to see the negative reviews, but no company is perfect. I noticed one complaint was regarding the CA Prop 65 warning that appeared "only" on Vitacost products. I wanted to point out this warning shows up on many name brand products I buy, such as NOW Foods and others.

I made a purchase last night and this morning woke to an email that says part of my order was canceled because it was out of stock. I messaged a representative who told me it was out of stock on the west coast and that I would have to call the east coast warehouse and purchase it separately from them. I called and purchased it over the phone. I received a confirmation email, then an hour later, received another email, again saying it was canceled because it was out of stock. I call again and the woman was very rude and told me that there was only one of what I purchased available and someone else bought it right before me.

First, the good: Competitive pricing. 2-day shipping from order to door. Spectacular deals if you sign up for their weekly newsletters. Some deals as much as $10 off any order or 30% off. Second, the bad: all the Vitacost products (at least for me) didn't work. I tried other brands and most had worked. Last, the ugly: Several Vitacost brand products were prompted the Proposition 65 warning during checkout, but other brands didn't. Again... avoid the Vitacost brand products. Other than that, as long as you're not buying Vitacost brand products, VitaCost is a great site for your supplements needs. Takeaway #1: Avoid Vitacost brand products. Takeaway #2: Sign up for their newsletter, and you will receive weekly offers.

Vitacost uses Lasership an inferior delivery service! Lasership hires less than desirable people. I've watched this same person deliver packages to my home for some time. He saunters up the driveway to 5 steps (too lazy to walk up the steps) and pitches the box on to the porch. Same scenario every time! Yesterday he was forced to walk up the steps because of the size of the box. He threw the box down in the pouring rain. This was a $629.00 order (typical) of vitamins and perishables from Vitacost. This box sat in the pouring rain without a protective (plastic) cover. This box was taking on water like the Titanic. I was able to salvage almost everything. I should never have had to clean up this mess!

Either these people are as stupid as a box of rocks or they're just ** on purpose but DO NOT give these ** ANY money. They like to screw people on the shipping and parse it out so you get one bottle on one day, another bottle 4-days later, etc. Trouble is, I DID NOT KNOW THIS IS THE WAY THEY OPERATE. Now I have to leave the U.S. for more than a year and my order -- which should have arrived today -- won't be here until almost a week AFTER we leave the country. I reached out to them for an explanation and they didn't have one. They also charged me $4.00 for NOTHING, so I didn't get a complete refund but they said to look for my money in 3-5 business days. What a bunch of jerks, man.

I recently made my first purchase on Vitacost.com, and it was truly the best decision I made. Healthy foods can be SO expensive, especially at the health food stores in my area. Therefore, the wide variety of products, the prices, and the coupons available on Vitacost really drew me in. I am shocked by all of the negative reviews because my experience was the complete opposite. I ordered quite a few items late on Tuesday night, and my box arrived on Thursday!!! I was in awe!!! I was also very impressed with how my items were packaged. Sturdy box, taped up well, no spills, and fantastic organization inside the box. I could not be happier. I am hopeful I will continue to have great experiences with Vitacost, and will order from them again, without a doubt!!!

Frequent orderer. Only once was there an error; Vitacost fixed it immediately. Today, my order started out at just over $170. I applied TWO promo codes, and it dropped to just under $110. Pretty good savings!

I have never written a review about any company or product, but I feel compelled to do so after reading some negative reviews about Vitacost. I have been ordering from this company for many years, and have had nothing but positive experiences with every order I have placed. If there is any problem at all, customer service takes care of it immediately, and every person I have dealt with has been extremely nice and personable. I highly recommend Vitacost for quality products at reasonable prices.

A supplement was left off my $600+ order. When I called customer service the woman told me "oh well, you'll have to go online and reorder"! "Oh well"?! Not appropriate language for a good c.s. agent. I explained I would not get free shipping on 1 product. Again... "oh well". I asked to speak to a supervisor and she would not transfer me. I'm not telling my version of the story... this is actually what happened. I wrote c.s. online citing their own motto "If something's wrong with your order we will make it right". The response sent said, "We will give you a $5.00 coupon towards the product, but you still must pay shipping"!!! I've won national customer service awards, this is not how you handle a problem. They lost my business as well as my friends and family. Mr. Horowitz (CEO) was unattainable.

I ordered several jars of peanut butter for a really good price. I checked the expiration dates (best by date, BBD) on the jars of PB and they were one month away from expiration. I contacted Vitacost and they said that they had no replacement jars to send me as they had no jars with later BBDs so they refunded my money. I was stunned. I've been ordering from them on and off for years and never checked the BBDs. I now wonder if all of their products are so cheap because they source them at a discount because they are close to their BBD. I've chosen to not buy from them anymore as they have lost my trust. If you buy from Vitacost, I recommend checking every expiration date on every product.

I loved Vitacost and the delivery company they use here in AZ. From what I read, I think that if you live in the west and get your stuff from LV you are happy. It seems to be the Florida arm that is so bad. Also - I have noticed since Kroger bought them they are deteriorating. By that I mean, several of the harder to find products I used to love, have been discontinued. So they are using the Kroger model of just carrying products that are very popular. This pattern is so discouraging. They don't understand what they bought - maybe just trying to eliminate competition.

Vitacost had the products that I was looking for at a price that was below the competition with fast and free shipping with orders of $25.00 or more when you buy Vitacost products. I place my order on Thursday and it arrived on Friday. Very smooth transaction. I will buy from Vitacost.com again. Thank you Vitacost.

When I clicked the submit button I had two different collagen products and 1 potassium product. When the order was shipped it had 2 potassium products and 1 collagen. I thought the second collagen was too cheap to be true. I believe they gave me two potassium in place of the collagen. Won't order from them again.

I ordered multiple boxes of tea from Vitacost via Amazon. I never received this order. When I called to check they said it had been delivered which I checked and was correct. However I had not received them. The person that I talked with said to check this that and another. All things I had already checked. They refused even a partial refund or a new order at a discount. I will Never shop with them again!!

They canceled the order (salted caramel bars) after I responded to their query about the order. I was told on the phone they audit orders over a certain amount of money. I talked to them within the three day window. In fact it was the first 24 hours after I was notified of the audit. I checked Thursday 4 days later and the order was cancelled by the company because they said I did not notify them within 3 days of receiving the audit notice. They had no explanation about how this could happen and could not reinstate the order. I would have to start over. DO NOT deal with these people. They have no idea what they are doing. Look at all the OFFICE problems that are explainable.

I have now ordered twice through Vitacost. The prices are extremely reasonable, and the shipping is extremely fast! I did receive a jar of honey that arrived broken. I went online to report it, it was very quick and easy. The replacement jar was delivered in just a few days after the original shipment delivery. Overall, I am very pleased with my transactions with Vitacost!

I cancelled my order. They shipped it out anyway. I had them intercept the package. The package was sent back to them but they won't refund me because they claim their warehouse didn't receive it. The tracking shows returned to sender but they refuse to refund me. I am filing with BBB, really unprofessional and horrible way to treat a customer. I want my money back. Basically I was scammed.

I placed an online order and they accidentally overcharged me - twice - for the order. I contacted them 3 times for help. First they blamed my bank. My bank said it wasn't their error, but if Vitacost would submit a request to release the funds, they could release the money back to me in 24 hours. Vitacost refused to do this. They then changed their story, saying it was a computer glitch and "so sorry" but I will just have to wait 3 days for the additional pending charge to drop. In the meantime, I'm out $87.26 because I chose to do business with them. Never again! I do hope these charges will drop, otherwise I will have to dispute the extra charge through my bank. They are a shady company and don't even publish their telephone number on their website or invoices. I had to look their phone number up on Google to contact a live person. I will never do business with them again. Consider yourself warned. They are a dirty company.

Be wary consumers! Come on promos and did not make good on the ability to use my new customer discount. After several requests that were refused by the company, I want others to know to read the promo offers very carefully. I asked them to make good on the new customer promo coupon in the form of a account credit and, after several emails, they would not do so.

I've ordered several times in the past from Vitacost because of their competitive pricing and deep discounts. Today, while shopping for vitamins, I noticed that the Nature's Way Alive Women's 50+ Ultra Potency and the Men's 50+, (same product, men's version), had the EXACT same retail price. The problem is, Vitacost is discounting the men's version 58%, but the women's version is only discounted 50%. Consequently, women are being charged nearly $2 more per bottle than the men's version with the same retail price. I guess Vitacost believes that it's okay that women get paid, on average, about 77 cents on the dollar compared to a man doing the exact same job, and yet they still have to pay more for the same products.

Vitacost has excellent customer service. As of recently I have received some products that don't agree with my pet. They have refunded me. No questions asked. I feel badly and will happily return products. I love their selection and their shipping is generally 1-2 days if you order early enough in the day. Much faster than in previous years. I have been a customer for 10-12 years. I have recently started ordering more food/organic condiments/baking ingredients and are pleased with products and pricing. Would highly recommend.

I loved Vitacost but my experience with them was nothing short of terrible. I do like many of their products and their prices. What I don’t like however is when there is a problem. Not that I expect never to have a problem but it is the way that it is handled that is not acceptable. One thing that I do not like is the condescending attitude that comes with it. As an example, I made an order and decided because I could not change the order (although I was given the impression that I could) my money was tied up because of a lack of information provided. When a company does a pre-authorization it should not be for a full amount it should be for a small just make sure the card is authorized for use.

I bought Almased 6 bottles and they shipped the wrong product. I called today and it's $6.00 more and it was my first order with them so you get 20% off not only will they not honor their mistake. I need to pay more with no discount. I will never order from them again. Bunch of thieves. Horrible company with no customer service at all. So much for taking care of the customer. They made the mistake not me. I did my order over the phone with exactly what I needed. They messed up not me but I pay for their incompetent people they have on the phones. Unreal!!!

I read one of the complaints and would like to give a possible reason for problems, as was the case for me. The problem that I had was not with Vitacost. It was with the shipping company that they used. My experience over the years has been that FedEx Ground is one of the WORST shipping companies. As I live rather rural, I am not exactly an easy drop off. Add to that, I have a farm and cattle that must be fenced in. It may be policy for both FedEx Ground and UPS that they do not have to open the electric fence at the end of my concrete driveway, but I have never had an occasion that UPS did not show up at my door with my packages. They have opened the driveway fence and the walk-in gate into my yard.

I order my vitamins on Jan 1 and was sent numerous email saying I would get my order. It is now Jan 5th and they said it was delivered at my door and guess what there's no package. I knew there were something was up when they kept changing the delivery date. In addition to that on their website it states where my order or issue a refund. What the hell are they doing to peoples ** orders and why are they in business??? I asked for a confirmation email stating I would get a refund and of course they never sent it.

I live in the UAE and purchased just over $100 worth of vitamins. The vitamins are about a quarter of the price to buying them here, which is a plus for Vitacost. However, they only use DHL global mail service and not courier. I received a tracking number on the 1 Sept and that's when the problems started. After the package had been picked up by DHL and started processing by them, DHL put a message on my tracking page that they do not deliver to residential or business addresses in my area and that I needed to provide the merchant VITACOST with a PO Box otherwise delivery can't be made.

They have a lot of deals and a lot of quality products and they make sure that I get the best deals possible. Everything went smoothly when I ordered. The website is nice and costs were clear and I'm never disappointed with my order and the free shipping was relatively fast and hassle-less. But the company doesn't seem to be mindful of the customer and puts out deals of products people don't normally buy. There were deals on their own specific products although they have released on a plethora of products.

My overall experience with Vitacost has been very good. The product selection is very good and the shipping and delivery has been wonderful. They have the products I like and at good prices. It's easy to find what you're looking for as well. They ship pretty quickly and everything arrives without damage. The website experience is very good and we've never had any issues with Vitacost.

Vitacost is a good company that cares about their employees and also their customers. They also listen to the customers and give them what they need when they have trouble finding anything. I really like this company.

They have the brands and the variety of products that I use. Their prices are reasonable. But they don't always have my products and I have to go to another site to see if I could obtain what I need at a reasonable price. My overall experience with Vitacost is pretty good. I usually can get what I am looking for.

I like the fact that Vitacost offers great quality, selection, and prices, quick delivery and customer service was always helpful on the phone if needed. Turnaround time was great as well as the site was easy to use and items are easy to locate according to my particular desires. I enjoy ordering from them, however, I would like to see more organic products with a bit more detail and description of the items content.

Their pricing is better than other sites. I can pretty much find anything I want at Vitacost and the orders are always correct. I can usually find a large variety of products to meet my needs. Sales tax and shipping fees are applicable for totals under $45.00, but you don't realize this until you apply a promo discount, then the total can go below $45.00 and shipping fees apply. It’s almost like not getting the discount. Other than that, the overall experience is good. Delivery is quick and the product arrives in good shape. All in all, I like this company.

I ordered two bottles of Ester-C Vitamins but was sent 2 bottles of some magnesium vitamin. I called to report the error, which could have been dangerous to my health. I was asked for identifying numbers on the bottle. Was put on hold and then told that they would investigate the "bin" from which the bottles were taken and it would take 3 WEEKS. I did not get an apology, an explanation for the 3 week delay or an offer to send the correct product. A few weeks later I received an email saying that they were refunding my money AS I REQUESTED. I never requested a refund. Seems it was easier for Vitacost to blame me for asking for a refund rather than take responsibility for sending the wrong product. The receipt says "We hope you enjoy the healthy products you ordered." It was hardly "healthy" to send the wrong vitamin.

They are almost perfect the way they are and they have a wide variety of organic products to select from that you can't find in brick and mortar stores. The site is fast and very easy to use and order from. Ordering is easy and prices are also reasonable. My products arrived in a short amount of time and I was happy with my order. My order was correct and arrived in perfect condition.

My experience with Vitacost is always great! It is where I go for just about all of my household needs. I put in orders with the company at least once a month if not more. They offer free shipping over a certain amount, and it usually arrives within 2-3 days. I always receive my items promptly and without issue. They also have great customer service. When I have forgotten something on my order before, their representative was able to add it for me without issue over the phone. They have great organic options, great prices, and it is easy to check before purchasing if any ingredients are on my do-not-buy list. However sometimes they do not have the brands for which I am looking, so an open line of communication so customers can request certain items be added to the inventory would be nice. I rely on Vitacost for most of my needs - I even get food from them! And I recommend them to anyone I possibly can.

The overall experience is pleasant enough. The website has very good prices in comparison to the competition, both brick and mortar and online. The layout of the website/store is also very intuitive and easy to navigate. However I am not a fan of and maybe a little put out over is the unsolicited emails they send out. You can unsubscribe from this though. In the end it comes down to the price paid for the product that is being sought. This website has delivered on both accounts.

I like the varied selection and some hard to find items. I enjoy the fact there is an organic and good selection, but more expensive than we enjoyed. Site is relatively easy to navigate. Allows shopping from mobile devices which is nice. Love the sale section. However they send too many emails and not enough products priced competitively to make high shipping costs worth it. Would benefit from more sales. Sales also could last a little longer - and clearance (personally speaking) shouldn't start until 50 percent off. Also, needs less expensive shipping options and less emails.

I was looking for some supplements and couldn’t find the right ones anywhere else including CVS and Walgreens. I was recommended by a friend to check this site. At first I was hesitant but I tried it anyway and found what I needed fast. It was a vitamin c product and the cost was good. Very fast and very reliable source of vitamins and good options of choices to choose from. I really enjoy my shopping at this brand because I can rely on it for vitamins. But the layout of the site makes it a little hard to browse options. Maybe the site graphics could be updated.

I have always like the product selection. They have a good selection of natural and organic products that me and my family use daily. The shipping is always reasonable and I have never needed to use the customer service. But it would be nice if more stock was kept, or the promotions or discounts periods were extended. They have low prices and offer frequent specials and discounts but some products I buy on a regular basis are often sold out, in turn I can not use the current promotion or discount. Because of this, I have more recently been buying my supplements at a local health-food store.

They have great customer service, good products, and high quality. Easy to order with a good website. They hardly ever make a mistake on an order, but when they did, they made things right. Once when my order was shorted, they believed me and made it right without a fuss. But while they say they ship cold, they really don't unless you pay extra. If I pay $70 for probiotics that ship with an ice pack, they need to overnight it (without charging me). I have ordered twice, and they arrived hot and ruined each time.

Vitacost has great prices and a wide variety of choices. I love their BOGO offers. They ship quickly and everything arrives in good shape. The website is easy to use and the products are good quality. It is a great value for what you pay. Every product I have purchased has been exactly what I wanted. I did wish they had higher potency of **. The product selection is great. I haven't used customer service but I am sure it would be just as good.

I like Vitacost because they offers a wide variety of vitamins and superfoods. Organic non-GMO vitamins which are perfect for my family and keeps me coming back. Everything is well organized and comes in an appropriate timing. I have been a repeat customer for over three years and I love their specials/deals.

Overall, I like the smooth and easy transaction from start to finish. Items easy to find, at a good cost, delivered when and as expected. Customer service is very easy to work with, friendly, and helpful. Wide variety of natural and organic products. Also that they have a lot of health and beauty items that are hard to find in stores, or are too expensive to purchase in store. However I would like them to offer a fresh grocery delivery service. Also add more grocery items and more beverages especially.

They have some of the cheapest prices around with a pretty large selection, good customer service, fast and free shipping with a fifty dollar purchase or more, and a good return policy (for when you don't like something as well as when you get a damaged product). However I'd love to see their product selection expand some more and have completely free shipping regardless of how little you spend. Otherwise, I highly recommend them.

They offer a wide range of products that are easy to search for on their site and offer regular promotions on purchases, as well as regular shipping promotions. Products are almost always in stock. They ship super quick and my order is always correct when I receive it. However I wish they would offer free shipping on a lower dollar amount every day. Also, sometimes their promotions are confusing at checkout, like buy one get promotions.

Vitacost backs up their products, has fast shipping, good quality products and product guarantee, good sales, BOGO offers, and a wide array of products offered. Overall a good company. However the cost of shipping is high, and it is hard to change an order after placing it. There are no more free samples offered anymore. Often prices are still high even with sales. Also hard to understand automatic orders and difficult to qualify for free shipping. Only with a special rare code. But shipping is fast.

It has been a place for health living & eating and good quality products. I like finding discount vitamins, supplements, health foods, beauty products & more. The customer service at Vitacost is very impressive, responsive and prompt. But I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't received yet! When I contacted them asking only to contact the courier they said contact us after 60 days! 60 days! Which means that if I will receive my stuff, most of the items will be expired!

I have been with Vitacost for so many years that I can't remember. Their customer service has always been first rate. If any error was made with an order, a free replacement was sent, including the one that Lasership dropped at the wrong address, where it was rained on for two days, box fell apart, paper inside soaked, etc. If the error required a refund, it was forthcoming immediately. That sounds like there have been a lot of errors. There have not. Over enough years with any company that one orders from monthly, there will be a snafu here and there.

I placed an order on Sunday, June 11, and had my box by FedEx Home Delivery on Tuesday, June 13. I live about 15 miles from the East Coast shipping warehouse, although at the time I ordered, I didn't realize that. :) I got top-quality products that I'd pay much more for elsewhere. Thank you!!!! Very pleased with products and service.

I ordered from Vitacost unaware that they use OnTrac as a delivery service. OnTrac is the WORSE delivery co. in the U.S. In fact there are hundreds and hundreds of complaints against them. After many years of shopping online from Walmart and Amazon I closed both accounts because they are using OnTrac as well. When these companies decide to listen to their customers instead of forcing OnTrac on us perhaps we, the customers, will go back shopping online with them again.

I have been with Vitacost for 15 years. People writing bad reviews are those with computer training issues or bad browser problems. The simplest and best way to order is by smartphone app. It is the most current and most user friendly on the planet. Secondly, their products are without a doubt the most incredible and less costly on the planet. Let's also talk about this delivery issue some of these people thought was worth one star about. Seriously, read the disclaimer! If you're ordering a supplement you will get it within three days and if you are close to the center within one day. Remember if you are on the east coast, it is not the company's fault if the shippers run into delay. And you get what you pay for!!! I wish the company success for many years!!!

When I received a product that had become damaged during shipment Vitacost sent a free replacement right away, no hassle. They have a great selection of products and the shipping is very fast. This is my new favorite company for healthy living products. Their customer service is excellent.

I was a first time buyer of Vitacost supplement. When they arrived I noticed that I am allergic to one ingredient of a supplement. I emailed them asking for a possible refund and offered to return the supplement which is unopened with the shipment fully borned by me. Being an international order and the ingredients of the supplement were actually listed on the website, I thought I had zero chance of a refund, feeling that it was my mistake to begin with. To my surprise, I immediately got the refund and Vitacost responded that I did not have to return the supplement. They even gave me suggestion on how to get speedier refund without writing them an email! I am now onto my second order. I am more careful with ordering now and really read the ingredients and other info before ordering. I wouldn't want my favorite supplement supplier to suffer unnecessary loss. I am now a customer for life. Well done Vitacost!

As a Canadian who has lived in the USA briefly I'd say Americans are a bit spoiled re: customer service. And by the way God bless America - I love Americans. I ordered several items from Vitacost and they came up; sailed through customs no problem. You guys are lucky because several good products are banned here in Canada for literally no good reason. Hang on to your supplement freedom because believe me, big bad pharma would love to do here what it has in Europe; massive restrictions on vitamins.

My granddaughter and I need Gluten Free food which is hard to find locally. We particularly like the Schar products that are only carried sporadically at Walmart. I've tried several other online companies for GF food and none of them had the amazing selection and service that I get from Vitacost. I find out in my email when they have promotions in food and then load up. Most of the items that are available locally are much higher priced at stores compared to Vitacost. While I always try to buy locally, GF foods are so expensive that I only buy my bread locally.

It makes me so flipping angry that people leave bad reviews for silly things like a website problem or things unrelated to what Vitacost is here to do. I live in California so I don't really run into an issue when looking for healthy, vegan items but on Vitacost, I at least can find new flavors of things not in stores, and my go-to items at a lower cost! My friend, however, lives in Minnesota and says there is nothing near her. Vitacost fills this niche. Not only is the product selection affordable, and HIGH QUALITY but there is ZERO worry or hassle! If you don't like something, it's seriously a two-click process to get a replacement. Customer service is seriously amazing and they have online chat too. It's crazy easy and the employees are nothing but nice. I created an account ONLY to review Vitacost because I want to spread the word and make sure that GOOD businesses get the respect and attention they deserve to STAY in business!

Been ordering from Vitacost for about two years and have never had an issue. I did have a question and the customer service rep I spoke to was really helpful. Free shipping does take about a week and if I had to nitpick about anything it would be that they don't always send the shipment confirmation but they do send an order confirmation right away and you can use that number to log in to the website and track it from there.

There's something way super wrong with their app. It won't let you check out. It just flashes a blank screen so I signed up for PayPal so I COULD check out & I got an email saying it was processed then another one the next day saying it hadn't been so I followed the prompts & they double charged me for the same order. It's slow, inaccurate, the "promo code" was not discounted even though it "said" it was. The delivery is also painfully SLOW. It often arrives late at night & sometimes at even the neighbor's house. They send my husband's messages to MY inbox (not that it matters). It's just annoying.

Customer Care couldnt help me with sign on. When I indicated Vitacost said they already had me in the system. Even though (don't want to reveal the C.S. Chat person) at Vitacost said I wasn't in the system and that he only suggested me going to another Browser. With this lack of help. I would not want to think what would happen if I really needed support with a product order, difficulty, etc. I really don't perceive the owner(s), or President of Vitacost knows, or even cares about these practices. Oh well! I'll just return to a competitive Supplement Company who "really" values my business. Sorry Vitacost. Best of luck in the future.

First of note, I am a self-employed online consultant and not associated with anyone from Vitacost. It sucks we have the "burden of proof" just to leave a positive review for someone! But I promise, this is a legit review on a really great experience I had with this company. I'm not sure how to go about submitting a receipt for verification but I did include my order number, so hopefully that helps! I have been shopping with Vitacost for a couple of years now. My packages are generally received within a day of my order. One day. Perhaps I live somewhere near a distribution center who knows. I recently lost a box that said it was delivered on my doorstep and I am still not sure what happened. It might have been stolen. I have a neighbor who loves leaving her dog poop on my yard so I wouldn't put it past her that's all I'm saying but I have no idea and no proof.

I have ordered numerous times with Vitacost. Their products are great plus the discounts aren't bad either! However, it always tells me that the item will be received in 3 business days. Which is NEVER the case. It usually takes a week or two. I wouldn't be upset about this however, when you tell your customers or when the website states 3 business days I believe you should be responsible for getting that item to them in 3 business days. NOT A WEEK!

I have been a VITACOST CUSTOMER for several years. I placed my latest order in September 2016 and it took a week to get it to me. I called VITACOST customer service numerous times and was always promised an immediate call back which only once happened. I even called the shipping company only to be put on hold for 20 minutes and no one ever came on the line. I called the shipper the next day and was told they will review and call me back and they did not. Their customer service did not care about my order or its timely delivery. My other complaint is that there is no way to get to upper level management to voice my complaint.

I and a small group of friends all order from Vitacost every month or so, for over 3 years. If I forget something, my friends will add it to their order, or if we don't have enough to make free shipping, we pool our orders. None of us has had any problems with the company so far. Occasionally we've had to return items we ordered by mistake, and customer service was prompt and returns were easy. I noticed many of the negative reviews of this company were questionable in their complaints, and many were obvious errors made by the consumers themselves. I think this company is great and deserves a high rating.

About two weeks ago, I ordered a half dozen bars of Taza 87% dark chocolate from Vitacost.com. The items arrived within a few days (timely), which was good. Peeling back the wrappers, I realized one by one, the bars of chocolate were aged/heat damaged, while others were spotted with mold. 100% of the shipment was poor quality, thus raised a question in my mind about inventory control and supply chain management. I asked for a refund and received one immediately. All in all, a couple of good things happened (shipping time and quick refund) but not all together. They didn't truly solve the issue - at least not in my mind.

I made an order on 7/13 and was promised to receive it within 2 business days. Well, by 7/15 nothing, and there was zero tracking info as if the package was in limbo somewhere. I contact, via email, Laser, and they admitted something went awry, but give it another 2 business days, get what nothing and no tracking. Contacted Vitacost via email, but no answer. Contacted via chat, and they admitted there was a problem, and whether I wanted a refund or replacement. I choose the refund. I need to wait 3 days to see it. Poor and poor customer relation, avoid these people at any price. Many people in my building have complained about Laser and their lack of responsibility, such as leaving packages outside the lobby, so anybody from the street could grab the parcels.

I placed an order for vitamin supplements through Vitacost. They advertised "free and fast shipping" with my order over $39.00. Unfortunately, their "free and fast" shipping was contracted through LaserShip. I placed my order on 6/28/2016 and received a confirmation from Vitacost that delivery would be made in a two-day timeframe. I got busy with family and the 7/4 holiday and didn't dawn on me that it was 7/10 and I still had not received my order. I went to my Vitacost confirmation page and it gave me my LaserShip tracking number. When I clicked on the link, I was taken to the LaserShip site where it showed that the order was shipped to the wrong LaserShip facility so it was shipped back to the vendor. The next day I checked it read "delivery attempted -- wrong address." I verified my address on the original order and it was correct.

This is the second time I have had an issue with their shopping cart system. On June 22, I submitted my order. I received an e-mail and I found it had over $100 of items that I had previously ordered added to my new order. Within 15 minutes I attempted to submit a request for correction via their online customer service system. It was denied because the system said I had an invalid order. I got up early around 6:00AM EST and sent the e-mail again.

I placed an order through Vitacost and within enough time that my kids would not be without their much needed supplements. The package arrived and the probiotic, which is supposed to be shipped with an ice pack, came wrapped in paper. I immediately got on their website to get a replacement. I marked in the reason area, "item not shipped cold". A few days later the same thing, no ice pack! Again, why did I waste my time ordering a replacement and put a reason just for it to be ignored! Waste of my time!

Anyone who knows me knows the vigilant lengths I go to protect my sobriety. I don’t use cough syrup or mouthwash, I don’t take anything stronger than aspirin for pain and I don’t eat food that has alcohol in it even with the claim that it “cooks off“. Late last year I ordered vanilla extract from vitacost.com. I get it from here because it’s hard to find a non-alcoholic version that isn’t synthetic and loaded with preservatives. I don’t use it very often but I know that vanilla extract is 41% alcohol and shouldn’t be ingested by someone like me.

I've been a happy Vitacost customer for several months and my experiences have all been great, so great that I've begun recommending this company to friends and family. The correct products have been delivered in a timely manner consistently and the prices are competitive. A recent experience, however, has me questioning their integrity and my one-star rating is in regard to this. I believe this company is fixing their product ratings.

I tried to change the arrival date of my package. I spent an hour trying to get through to the shipper who could not help me. I spent over an hour between two different Vitacost chat representatives who both assured me the package would be rerouted back to them and my money refunded. This never happened and the shipper left the package in the parking lot of a different building. Vitacost customer service never got back to me even after leaving multiple emails and speaking with multiple customer service representatives. What a waste of hours of my time. Worst customer service ever. Shop at your own risk!

I've started ordering from this company about 3 years ago, here and there. Lately, I've had the need to order from them much more, on a bi-weekly basis after comparing prices, they were the best. After multiple orders, I've made two mistakes on details of my orders but they've taken care of me both times! First time, I meant to order shampoo but carelessly ordered conditioners. So, I got to their site and chatted with a customer service and within seconds a rep helped me out. I thought, man this is so convenient and they're response is FAST & FRIENDLY. In fact, I ended up with free conditioners.

All of a sudden the website is impossible to use. Boxes cover the site and it says "slow script". I cannot keep anything on the screen. The little round ball keeps popping up. I called several times and cannot get help. I am looking for another site.

I ordered product online and applied a promotional code. I received an invoice online. Part of the product arrived several days later with an invoice indicating 2 of the 6 items arrived, the adjusted cost including the promotional discount and that the other 4 items were shipped separately. They never arrived. After contacting VitaCost they indicated the 4 items were cancelled. They never sent me notice of the cancelled items. The amount charged to my credit card was more than the invoice amount. Upon contacting VitaCost they said they didn't know about any promotional code. Nonsense - they printed the invoice and their site applied the discount. They refused to honor the invoiced amount. They never notified me of the change in price. I disputed the charge with the credit card company and they promptly credited me the amount. VitaCost.com seems very much to be disreputable.

2 different $100+ orders were supposed to arrive in a couple days. They didn't. No response from the shipping company, OnTrac, who is equally as horrible. NO response. Vitacost finally said they would issue a refund and I actually have email confirmation saying they would do so. They did not and now say they will not issue a refund. They have completely ripped me off. 10 days later, no product, no refund, multiple attempts to get help. Nothing. Do not do business with them.

For years I have bought from Vitacost without a problem. I can find the latest and even unusual products, in stock, packed with brown paper, shipped soon! I have been very pleased with Vitacost.

I made the mistake of buying from them and now they spam email me constantly, relentlessly despite having unsubscribed a dozen times and being told by the customer service people that they'll stop.

We, the consumers, are needing to dispose of excess materials. One bottle of supplements I ordered (glass container) was wrapped in double packing paper to excess.

For several years I have been a loyal customer that have recommended them to many of my health and fitness clients. It is with a heavy heart that I have to share my past week of dealing with Vitacost.com. I ordered on Sept. 2nd before you guys were even open. I placed my order and paid using my Paypal account - like I have for many years as a customer. After I placed my order, I realized that I forgot to remove an item that I didn't want. So, I went to go modify my order but all of my items were still in my cart and I refreshed the page thinking that would give me my order # and allow me to modify. I checked my email that I have always used to receive my order #. No email. I assumed (my bad) that the order didn't go through and removed the unwanted items and placed the order again. Then everything was removed out of my cart and I was given an order # and I also received the confirmation email.

I've made quite a few orders from Vitacost in the past and was lucky that nothing was lost in transit but can't say that everything arrived in desirable condition (broken carton, very dusty bottles...). Everything seemed OK until I made an enquiry of a product to which I was told the manufacturer date was September, when I asked in March that same year! I remembered the staff member having confirmed that that was indeed correct. So I pointed out that the product would have had been manufactured six months later that year, which she had no reply to. I then insisted to talk to a supervisor to clarify and I was told that he will contact me, which never happened. That made me very suspicious of their products and so I stopped ordering from them for some time.

I have been shopping Vitacost for quite a few years, even had a few orders shipped to me when I am in Switzerland on several occasions. They have a huge variety and just about always the best price. More than that, the staff is super! Also enjoy reading customer reviews, but of course with a grain of salt...

I ordered a product from Vitacost. They offered a discount for a second purchase for the same product. I bought 3 regular and 3 discounted for a total of $58.13. They billed that to my credit card then billed an additional $81.29, like I bought all 6 at full price. I contacted Customer Affairs. They said they would refund $21.62. But the difference between the two prices is $23.16; so, Vitacost still is not honoring their original offer. Later that day, my bank called me saying my credit card had been compromised on the internet and was being voided. I am waiting for a new credit card to come in the mail. Be warned before you make any purchases from Vitacost. Beware of any discounted deal they offer. Check your credit card immediately after making a purchase from them and check to make sure they billed what you charged.

I've had this happen to me twice now with Vitacost; I receive an email from Vitacost stating that my items are shipped and I'm provided a tracking number. The items were never shipped! First time, I thought it was a fluke, and I had them ship me another package and I received it. No problem. The second time, I wanted a refund. I received a partial refund because of promotion. When I called about the partial refund, customer service was condescending to me because I questioned their practices of notifying customer of item being shipped but it actually hadn't been shipped and only providing partial refund. I'm done with Vitacost, and I can't recommend it. Buyer be aware.

Since, I was able to contact customer service via Chat during designated hours. They fully refunded my money and I have ordered since then with no problems or issues

Sent me the wrong color & I have to pay the enormous shipping & handling charges. Customer service was not helpful at all.

I should have taken more time to read all the ingredients in the Synergy NeuroPower vitamin product from Vitacost, but since my doctor recommended it, I went ahead and ordered it. After taking two capsules the first day, my eyes started twitching and I felt extremely weird. Caffeine is toxic to my system and I recognized these symptoms to be caused by caffeine based on past experience. I re-read the ingredients in the label and found that Green Tea extract in the amount of 500mg is in each capsule! Green tea has caffeine and I have never heard of a multivitamin containing caffeine in my life. Beware of this product if you have a problem with caffeine like I do.

I wrote to Vitacost three times between 3/5 and 3/25/15 to ask about a product (their Noni juice) that tasted MUCH different than usual. Product delivered end of January. Opened it after finishing the last bottle we had left at the end of February. Taste and smell have changed considerably. Used this product for years and years. Know Noni juice isn't supposed to taste great, but the last order/lot # 692074 tastes REALLY strange or possibly turned. Also has a different and bad smell. Husband and I noticed we haven't been feeling too well since we started with it. Just a coincidence? Sent in review (and notified that Vitacost would let me know when my review is posted) but never made it to the web-site's product reviews (nor were any for this batch). Hate to throw out since we stocked up on the last BOGO sale. Just waiting to find out if it's safe to drink.

It's been almost a year now that I've been ordering most of my supplements from Vitacost (every time $400) and I always used to choose UPS shipping, but had a problem last time (one my boxes were missing and when I received it, it had a hole on it and one of the products were missing) so this time I decided to choose the normal shipping which is Landmark Global and it's been 1 month now haven't received it yet!!!!!! I kept sending them emails (they don't have any phone number that I can call and follow up which is ridiculous) and I haven't received any email from any of the companies and I really don't know what to do now.

Vitacost sent me an item different than the one I ordered. I have so far been on the phone for 53 minutes with customer service. At the website, I tried to do "live chat". It doesn't work. The website takes you around in circles. I click on 'select order', it takes me to 'return' , click on return, it takes me back to 'select order'. Meanwhile the voice on the phone is telling me at the website, service central, I can request a replacement. Wow. I just got picked up by customer service. Only 53 minutes!

On February 23, 2012, I bought the same products in the Vitacost.com. My order number is **. I spent $75.06. I have decided this package for my wife, mother and child. The shipping method is DHL? Tracking Number: is **. Destination is China. On March 19, I sent an email to customer service to ask some information about my parcel. The customer service told me all the international order must wait 21 working days. On March 28, I still have not received my package. I want the company to return 100% payment. But the customer service want me to provide some proof that the package is not being held by customs. If I am unable to provide this documentation they can issue a credit for the items minus a 20% restocking fee.

I ordered over $300 worth of vitamin products and was supposed to receive a free box of Kind snack bars. Received all but the free item, but shipping document said it was expected to ship 12/7/10. Have since e-mailed and chatted online with Vitacost and they have refused to honor their offer. More

I ordered a dietary supplement on 6/4 and 13/4 from vitacost.com. But I only received only part of the item for the 6/4's order. I did not receive any item for the 13/4's order and also the rest of the 6/4's order. I asked the company by email several times and no one answered me till 9/6. There was a man called Krista ** who answered my mail on 9/6, 14/6 and 22/6, and said they would arrange replacement of the order for me. It would take 2 to 3 days for the delivery. If I refuse, he would refund the money to me. I agreed with him at the beginning of July, but I did not receive my packages afterward. I sent an email to them and no one answered me again. I have been waiting for my packages for 4 months, what can I do? Please advise. I paid for $86.97 for the rest of the 6/4's order and $84.1 for the 13/4's order. This company owes me $171.07. Thank you!

I sent my vitamin supplements back because the Propolis (2 bottles) I ordered made me sick to my stomach.. Christina said she had received my return package... but I was not ever refunded to PayPal like she said she would do.. I should have gotten $26.42. That's the cost of the supplements and postage.

Through the vitacost.com website, they charged my bank card 19.95 for a membership I NEVER agreed to!!! I just Google shopping essentials and see what comes up. I have contacted my bank, shopping essentials, and vitacost to let them know. How horrendous!!! Right now, $19.95 out of my bank account and they say it will take two days to refund. According to others that have fallen prey to this scam, you have to stay on top of them to make sure they actually do reimburse you and cancel the membership that was fraudulently opened.

I purchased foot creams from www.vitacost.com and I found that I joined shopping essentials membership which I never intended to join. I called shopping essentials and they waived the fee. I checked my credit card on line and found that they charged monthly. Therefore there were two charges of $14.99. I called them again and asked for refund of $29.98 since I never wanted to have their membership that I never heard of. They refused my inquiry because they sent e-mail for the confirmation. I did not check my e-mails for a while. They did not send me any mails about the condition of membership or at least something about the membership. Then I would find about the fraud earlier. The website, www.vitacost.com, made their customers to join the membership accidentally or they illegally gave my information to the third party, Shopping Essentials. I'm usually careful about these tricks while I'm shopping online. But maybe this time, I was not careful enough or I picked up wrong site and gave my information.