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This was the first time to order food supplements online and from Vitacost. I usually order products from Amazon but I found their prices a little too high for the product I wanted. So, I decided to take a risk and get it from an unknown company to me based in Florida! To my amazement, the package arrived sooner than expected and imagine over the weekend! I ordered it on Friday, December 28, 2018 in the morning and it arrived around 4:00 pm on Sunday, December 30, 2018. I rarely give 5 stars, but this time Vitacost can have it! My order was shipped from Lexington, NC and arrived in a very good condition in Manassas, VA. Thank you.
Recently I had reordered Natural Astaxanthin and several other vitamins. When I opened the Astaxanthin all the capsules were covered in an oily red mess. I thought one of the caps must of ruptured. But closer inspection showed that most of the caps were coming apart. I couldn't think of how this might have happened, then I checked the sell by date. It was over 6 months after this jars expiration date. This was quite a shock, out of curiosity I checked the other vitamin I take every day. Over half of them were way beyond their exp. dates. Over the years I have been switching over to the Vitacost brands to save a little and had never before looked at the exp. date on any of them. Now I'm wondering just what I might have been taking for the last 10 years. If a company is sell their out of date merchandise how does one know if it is really what it claims to be.
Just a little background; I take 15 different vitamins daily, 2 omega3 oils, 3 mineral supplements. Some are name brands, most are Vitacost brands. All over the out of date jars were Vitacost, none were national brands. I was so shocked by this experience that I will never shop Vitacost again. My health is not worth my health. I do not trust Vitacost.
I have purchased vitamins, supplements, food/spices and beauty products for 10 years. Some were name brand, others Vitacost brand. I've been happy with all product and they have great customer service.
I have been ordering from this company (AZ & NM) for about 10 years maybe more. Their name products seem to be OK and other name brand products are discounted. There were no sales taxes charged until this month's order. It was the full local area tax not the state basic sales tax. I live in Prescott AZ area. I can't contact them at present by phone. I'm guessing because Kroger food stores have purchased the Vitacost company, we must pay sales taxes due to the Kroger stores in our area. Maybe I will order just enough to get free shipping and keep the taxes down! Oh well. It was a great deal but now it's not!
I made a few purchases on the Vitacost site during the web sale. My family and I ordered a few ON Protein Powders and receive ON Mint Protein Cake Bites. We received 4 and all of them are bad, nothing like the actual product it is suppose to be! They expire in January 2019, that's not horrible! 1 month to consume them. The fact you scammed me thinking we are getting a good deal for crusty ** items.
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Placed an order for 7 items. Received two shipments, each of which said my 7th item was in another shipment. Look for third shipment/package but could not find. Went to website and discovered 5th item was cancelled - not by me but by Vitacost. Looked up item on their website and it showed item was in stock. Went to customer service chat to complain. Was told item "arrived on last night's truck". Wasn't sure I really believed them, but ok. Would you please send me the item? They would not fulfill my original order because the order was closed. Now I have to pay for shipping again. I complained. They did give me a coupon so I didn't have to pay for shipping on my reorder but I found the whole experience unpleasant. Items out of stock should automatically go and backorder and an email should be sent to the customer with the expected delivery date and an option to cancel the backorder.
I contacted Vitacost thru e-mail. They didn't respond. In the next day I contact them thru the chat and explain about sales tax they charge, but on the ad says no tax and free shipping? They says they cannot do it nothing. On the following day they send me a shipping created, for only two item, not for all stuff. What do I order, looks like the item out the stock. Still didn't received anything. Not happy.
I have ordered from Vitacost several times. They have been amazingly helpful and informative. 2 items were not in stock and they were very helpful, offering to notify me when they became available. When I thought one item had not been delivered, they immediately offered to send it at no cost to me. When I found it a few minutes later and called to let them know, they were very gracious and helpful. I have been very impressed with the quality of the products they sell, their pricing and service.
I contacted Vitacost to explain a $4 sales tax on $25. Sales tax in GA is %4 to %6. For a simple order, two products, $25, they almost charged me $10 for shipping and tax. The Rep gave no clear reason or understanding.
I made the mistake of ordering from this company once and they harass me with glossy catalogs and mailers and I have contacted customer service multiple times and they refuse to help me or make it stop without jumping through a bunch of hoops, but then the mail just starts again after a few months. I tried to write "refused, return to sender" on some of them, but the slimeballs just removed the return address from their glossy flyers so I can't send the garbage back to the creeps. Avoid this company at all costs!
I made a purchase last night and this morning woke to an email that says part of my order was canceled because it was out of stock. I messaged a representative who told me it was out of stock on the west coast and that I would have to call the east coast warehouse and purchase it separately from them. I called and purchased it over the phone. I received a confirmation email, then an hour later, received another email, again saying it was canceled because it was out of stock. I call again and the woman was very rude and told me that there was only one of what I purchased available and someone else bought it right before me.
I'm sorry, but I purchased it the night before... It should have been sent to me. She told me there was nothing she could do. I told her I don't want to do business with their company and wanted to cancel my order. She then told me it has already shipped so there's nothing I can do besides return my order when I receive it. I told her I have not gotten any confirmation that it has shipped l, so she said "well it has. There's nothing I can do for you". Meanwhile, the full first order price is pending on my bank account, along with the payment I had to make over the phone.
Vitacost uses Lasership an inferior delivery service! Lasership hires less than desirable people. I've watched this same person deliver packages to my home for some time. He saunters up the driveway to 5 steps (too lazy to walk up the steps) and pitches the box on to the porch. Same scenario every time! Yesterday he was forced to walk up the steps because of the size of the box. He threw the box down in the pouring rain. This was a $629.00 order (typical) of vitamins and perishables from Vitacost. This box sat in the pouring rain without a protective (plastic) cover. This box was taking on water like the Titanic. I was able to salvage almost everything. I should never have had to clean up this mess!
Based on the numerous complaints against Lasership I'm surprised a reputable company like Vitacost or any other company would continue using their inferior service. UPS & FedEx use plastic bags when it's raining. Vitacost informed me that I can choose a different carrier. I contacted Lasership to no avail! They could care less! I'm considering a return to iHerb. They use high quality delivery services. The rating should be 1/100 of a star! If you're a Vitacost customer I highly recommend using UPS or FedEx. You'll be glad you did!
Either these people are as stupid as a box of rocks or they're just ** on purpose but DO NOT give these ** ANY money. They like to screw people on the shipping and parse it out so you get one bottle on one day, another bottle 4-days later, etc. Trouble is, I DID NOT KNOW THIS IS THE WAY THEY OPERATE. Now I have to leave the U.S. for more than a year and my order -- which should have arrived today -- won't be here until almost a week AFTER we leave the country. I reached out to them for an explanation and they didn't have one. They also charged me $4.00 for NOTHING, so I didn't get a complete refund but they said to look for my money in 3-5 business days. What a bunch of jerks, man.
Frequent orderer. Only once was there an error; Vitacost fixed it immediately. Today, my order started out at just over $170. I applied TWO promo codes, and it dropped to just under $110. Pretty good savings!
I have never written a review about any company or product, but I feel compelled to do so after reading some negative reviews about Vitacost. I have been ordering from this company for many years, and have had nothing but positive experiences with every order I have placed. If there is any problem at all, customer service takes care of it immediately, and every person I have dealt with has been extremely nice and personable. I highly recommend Vitacost for quality products at reasonable prices.
A supplement was left off my $600+ order. When I called customer service the woman told me "oh well, you'll have to go online and reorder"! "Oh well"?! Not appropriate language for a good c.s. agent. I explained I would not get free shipping on 1 product. Again... "oh well". I asked to speak to a supervisor and she would not transfer me. I'm not telling my version of the story... this is actually what happened. I wrote c.s. online citing their own motto "If something's wrong with your order we will make it right". The response sent said, "We will give you a $5.00 coupon towards the product, but you still must pay shipping"!!! I've won national customer service awards, this is not how you handle a problem. They lost my business as well as my friends and family. Mr. Horowitz (CEO) was unattainable.
I ordered several jars of peanut butter for a really good price. I checked the expiration dates (best by date, BBD) on the jars of PB and they were one month away from expiration. I contacted Vitacost and they said that they had no replacement jars to send me as they had no jars with later BBDs so they refunded my money. I was stunned. I've been ordering from them on and off for years and never checked the BBDs. I now wonder if all of their products are so cheap because they source them at a discount because they are close to their BBD. I've chosen to not buy from them anymore as they have lost my trust. If you buy from Vitacost, I recommend checking every expiration date on every product.
I loved Vitacost and the delivery company they use here in AZ. From what I read, I think that if you live in the west and get your stuff from LV you are happy. It seems to be the Florida arm that is so bad. Also - I have noticed since Kroger bought them they are deteriorating. By that I mean, several of the harder to find products I used to love, have been discontinued. So they are using the Kroger model of just carrying products that are very popular. This pattern is so discouraging. They don't understand what they bought - maybe just trying to eliminate competition.
Vitacost had the products that I was looking for at a price that was below the competition with fast and free shipping with orders of $25.00 or more when you buy Vitacost products. I place my order on Thursday and it arrived on Friday. Very smooth transaction. I will buy from Vitacost.com again. Thank you Vitacost.
When I clicked the submit button I had two different collagen products and 1 potassium product. When the order was shipped it had 2 potassium products and 1 collagen. I thought the second collagen was too cheap to be true. I believe they gave me two potassium in place of the collagen. Won't order from them again.
I ordered multiple boxes of tea from Vitacost via Amazon. I never received this order. When I called to check they said it had been delivered which I checked and was correct. However I had not received them. The person that I talked with said to check this that and another. All things I had already checked. They refused even a partial refund or a new order at a discount. I will Never shop with them again!!
They canceled the order (salted caramel bars) after I responded to their query about the order. I was told on the phone they audit orders over a certain amount of money. I talked to them within the three day window. In fact it was the first 24 hours after I was notified of the audit. I checked Thursday 4 days later and the order was cancelled by the company because they said I did not notify them within 3 days of receiving the audit notice. They had no explanation about how this could happen and could not reinstate the order. I would have to start over. DO NOT deal with these people. They have no idea what they are doing. Look at all the OFFICE problems that are explainable.
I have now ordered twice through Vitacost. The prices are extremely reasonable, and the shipping is extremely fast! I did receive a jar of honey that arrived broken. I went online to report it, it was very quick and easy. The replacement jar was delivered in just a few days after the original shipment delivery. Overall, I am very pleased with my transactions with Vitacost!
I cancelled my order. They shipped it out anyway. I had them intercept the package. The package was sent back to them but they won't refund me because they claim their warehouse didn't receive it. The tracking shows returned to sender but they refuse to refund me. I am filing with BBB, really unprofessional and horrible way to treat a customer. I want my money back. Basically I was scammed.
I placed an online order and they accidentally overcharged me - twice - for the order. I contacted them 3 times for help. First they blamed my bank. My bank said it wasn't their error, but if Vitacost would submit a request to release the funds, they could release the money back to me in 24 hours. Vitacost refused to do this. They then changed their story, saying it was a computer glitch and "so sorry" but I will just have to wait 3 days for the additional pending charge to drop. In the meantime, I'm out $87.26 because I chose to do business with them. Never again! I do hope these charges will drop, otherwise I will have to dispute the extra charge through my bank. They are a shady company and don't even publish their telephone number on their website or invoices. I had to look their phone number up on Google to contact a live person. I will never do business with them again. Consider yourself warned. They are a dirty company.
Be wary consumers! Come on promos and did not make good on the ability to use my new customer discount. After several requests that were refused by the company, I want others to know to read the promo offers very carefully. I asked them to make good on the new customer promo coupon in the form of a account credit and, after several emails, they would not do so.
I've ordered several times in the past from Vitacost because of their competitive pricing and deep discounts. Today, while shopping for vitamins, I noticed that the Nature's Way Alive Women's 50+ Ultra Potency and the Men's 50+, (same product, men's version), had the EXACT same retail price. The problem is, Vitacost is discounting the men's version 58%, but the women's version is only discounted 50%. Consequently, women are being charged nearly $2 more per bottle than the men's version with the same retail price. I guess Vitacost believes that it's okay that women get paid, on average, about 77 cents on the dollar compared to a man doing the exact same job, and yet they still have to pay more for the same products.
I spoke with a female customer service rep who couldn't help me to resolve this. Then I asked for a supervisor, who also happened to be female, and I reiterated my concerns to her. I demanded that I be offered the same discount as a man, but she was also ineffective in resolving the problem. When I pointed out that Vitacost practices gender discrimination, she said she wasn't sure that was true. I pointed out that the evidence was right in front of her face on their pricing page.
When she said it was not under her purview to set the discounts, I suggested that she should look into whether she makes the same salary as her male counterparts. If they'll do it in such an obvious public place as pricing, I'm quite sure they would have no qualms in doing it when setting their employees' private salaries.
After having spent substantially on their products previously, I told her I would not spend another penny on their site as long as this was their policy. She said she was sorry to hear that, but that it was my choice. I told her that I was sorry that she, as a woman, worked for such a company. Everyone, women AND men, should vote with their wallet and not support a company that gender discriminates.
Vitacost has excellent customer service. As of recently I have received some products that don't agree with my pet. They have refunded me. No questions asked. I feel badly and will happily return products. I love their selection and their shipping is generally 1-2 days if you order early enough in the day. Much faster than in previous years. I have been a customer for 10-12 years. I have recently started ordering more food/organic condiments/baking ingredients and are pleased with products and pricing. Would highly recommend.
I loved Vitacost but my experience with them was nothing short of terrible. I do like many of their products and their prices. What I don’t like however is when there is a problem. Not that I expect never to have a problem but it is the way that it is handled that is not acceptable. One thing that I do not like is the condescending attitude that comes with it. As an example, I made an order and decided because I could not change the order (although I was given the impression that I could) my money was tied up because of a lack of information provided. When a company does a pre-authorization it should not be for a full amount it should be for a small just make sure the card is authorized for use.
It was stated on the website that I could cancel an order within 15 minutes after it was placed with no warning that if I did I could not change my order and the original pre-authorization would still be on my credit card account. If this was stated up front I would’ve had no problem with it. I also could’ve excepted it if the agent on the phone had any sense of treating a customer with respect. There are certain people that use the term when talking to someone overseas that is impolite and disrespectful to Americans. It is used at Vitacost and it is “ I’ll take care of that one”. I am a human being with the family on with life not a number.
When I said I need to take my business elsewhere she said she was unhappy with that but her tone indicated she just wanted me off the phone. I am not a person that is unreasonable and I have worked on phones in many different scenarios. I speak from experience that this is not the way to do business. I felt like there was no point in trying to continue this conversation because there was a lack of empathy at all whatsoever. I highly recommend Vitacost re-train their sales staff or better yet Americans for this job. Why not Puerto Rico they need the help. I would submit a receipt or an order number but they remove it after you cancel. Nonetheless they should be able to find it in the record should you need to contact them.
I bought Almased 6 bottles and they shipped the wrong product. I called today and it's $6.00 more and it was my first order with them so you get 20% off not only will they not honor their mistake. I need to pay more with no discount. I will never order from them again. Bunch of thieves. Horrible company with no customer service at all. So much for taking care of the customer. They made the mistake not me. I did my order over the phone with exactly what I needed. They messed up not me but I pay for their incompetent people they have on the phones. Unreal!!!
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