Vitacost Reviews

Please refer below to links I’ve included to others’ complaints filed with credentialed well known Consumer Affairs and the Better Business Bureau where there are 218 in just the past three years. That’s many complaints for one business with the BBB. Links to complaints filed with Site Jabber and Trust Pilot are also included. I’m sure you can find more on other websites including Vitacost’s own website; although the positive ones are much more prevalent in their own website. If these links weren’t included by Vitacost in my review, at least you can find them yourself. The good reviews, well mine were in the past and should be disregarded on these and all other sites as Vitacost is not what it used to be.

There was a payment issue I was never notified about. I will go without my supplements now and have to find a new supplier. I used to spend almost $100 every month. I never received an email letting me know I wasn't going to get my package.

I’ve been doing business with Vitacost for many years now and am sad to report that I may not be doing so for much longer. I made a one time, routine request for my 2022 invoices from the company two weeks ago to validate medical expenses for accounting purposes. I was unable to use online order information as my orders need to be shipped to another address, and so my name, address and billing information do not appear on the orders as they appear online. I have corrected this for 2023 and explained as much to customer service.

I placed an order for protein bars, and my browser extension automatically added a promo code. The order went through, and I received a confirmation email. I checked the website over the next two weeks, and the order was listed as placed and the status was "Not yet shipped." I then chatted with a representative on the site asking when it would ship, and they said the order was cancelled and I should have received an email about it. (I never received an email, and the site still showed the order as placed.) I asked why it was cancelled, and they said there was a "problem" with the promo code, so they cancelled the order. It does appear they did not charge my credit card, but the fact remains that they accepted the order with the valid code, but then just changed their mind after accepting it and cancelled it without telling me. Really bad experience, and I will never use them again.

I ordered a protein shake box with a discount that was advertised on their website. The discount was amazing, and I was happy about it, but when they realized that it was too big of a discount, they canceled my order without even letting me know when I called him after a week they said yes we can see that the order was canceled and when I asked for the reason, they said it doesn’t show with the reason is. This is a company that does not stand by their word. The coupon was something they advertised and I feel like they just did that so they can get my email and tell me promotional emails which they have not stopped doing since I submitted the order. Terrible company. I would stay away.

I will agree with some other reviewers. Customer Service & the business model have dropped terribly. I have been a customer for several years but no longer. They shipped out the wrong item and would not send out the correct item. Instead, refunded me the amount. However, now I have to spend over a certain amount when I do not need anything else in order to get free shipping. The 2 women I spoke to did not care whatsoever. So cold. That is NOT customer service. I am currently shopping at iHerb.com and will do so unless they begin to change too. Such a shame, Vitacost. Never again.

It has been three weeks since I made my order. I have been a customer for more than 10 years and have noticed a huge downturn in customer service in the last two months. I typed in the mailing form by hand, saved it and paid with PayPal. They sent it to the wrong address even though I filled out the address in by typing it in by hand. In addition, paypal has only my correct address on file. There were two addresses on my Vitacost account and I wanted to make sure they got the right one! They sent the package to a condo I sold a year ago in spite of having sent several packages to me for the last year at my new address.

Not a review of individual products but their horrible turnaround from order to delivery, and their horrible customer service. If you order a product today, you may get it 10-14 days later. This is a problem for someone like me who travels or doesn't order 2 weeks in advance. My last two experiences are ordering on day 1, receiving a email from them 3 days later "your order has shipped", not receiving the order within 5 business days, checking status of my order to find "a shipping label was prepared" but my order was not actually shipped. In one case I received order 10 days later, in another I called after 8 days after placing order and the rep said "it may be stuck in transit". I told her an order can not be "stuck" in transit if it was never "in" transit. Free and FAST shipping, total **!

Worst site for customer service and a very poor running site. When I click the link to check the status of an order the link leads to the wrong shipping site. I've told them many times but it's never fixed. My last order was charged to my bank account but never arrived. I checked vitacost.com and found the items still in my basket but showing not purchased. There was nobody available to contact so I sent an email to them which they never replied to. I had to create a chargeback from my bank which takes forever. Worst site for service but good pricing.

On 11/24/2022 I received an email for a "auto ship" of a product that I NEVER, EVER ordered and as I am allergic to NUTS, they sent ME NUTS. I called on 11/25/2022 at 9:21AM and waited 1 hour and 6 minutes before the criminal VITACOST rep answered. I mentioned I wanted to PERMANENTLY remove ALL of my personal information and CC info from VITACOST database, and REFUND THE FRAUDULENT charge.

Vitacost shipped me (a long standing customer) a wrong item. I had got free shipping and a discount and I wanted a replacement not a refund. They want 3 weeks to resolve this issue as they wanted to investigate include photos of the wrong item; they refunded the purchase price but I would be losing money if I bought the same item again plus pay for shipping. I got the item for less money than their discounted price from Amazon Prime and I had it on my doorstep the next day. I will never shop with them again. Previously they would have replaced it with expedited shipping at no cost. In addition, their prices are no longer competitive.

I read the company's reviews and I was afraid to order products from them, but I said I'd give them a chance because they had prices far below the market and I'm glad I did. Before ordering, I called customer service at the phone number they displayed on their page, after I followed all the steps, a representative customer answered me in about 2 minutes, I asked how long it would take for the products to be shipped and when I expect to receive them, she was very kind and gave me all the details and gave me a 20% discount code for the first order. I want to say that after I placed the order, I had the products at home within a week, I had a large order (hundreds of products), I received all the products, they were well packed, and I had no problems. I will definitely work with this company again.

I've been a loyal customer of Vitacost for years, but I will no longer be purchasing from them. I stocked up on some supplements during a sale, and it backfired on me. I opened a Vitacost brand container, and the bottle was empty except for the cotton and silica gel packet. (I made a video while opening the bottle as it felt suspiciously light when I pulled it from my stash.) Vitacost won't do anything about it because my order was over 60 days old. Very disappointing.

Brands are fine and very much a choice matter but delivery takes far too long for customers in Asia. Follow up procedures remain stagnant with regard to inquiry. I would have thought DHL was far more capable than it appears to be.

BBB Vitacost periodically sends out promotion codes by mail and quite often they don't work which means I have to either call or chat to resolve it. This past experience with Nicole was miserable. We finally got the one code to work but the one for free shipping would not take and she said she could not give me another code. I said the one sent does not work then she said we’ll go ahead and order and she would take the shipping price off. She assured me we would not be disconnected so I could give her the order number. She kept wanting to pass me along and told me to just call back with the order number to whoever answers because she will document it.

Have been a customer for 15 years. It's like they stepped off a cliff a few years ago. They used to have the most competitive prices. But their prices have literally more than doubled the last several years. Now I find better prices places like WalMart's site. They persistently have items out of stock. For months straight. Makes you wonder why, like if they're not paying their vendors. Been like that the last few years.

I have been shopping at Vitacost for more than 15 years and, until the last 2-3 years, would have given them 5 stars. There have been increasingly frustrating order deliveries (nothing to do with supply/demand). Deliveries are delivered to wrong addresses, left at the back of my apartment on parking lot/driveway in weather and easily stolen if someone was inclined. This is in spite of a large sign asking that deliveries be left at front door.

I have been ordering from Vitacost for many years. My most recent order was cancelled by Vitacost. Despite several emails, two months later I have not received a refund or my items. I received a email stating my case was under review to determine if I was eligible for a refund (for less than what I paid for my original order). Beyond frustrated and disappointed.

I placed an order 10 days ago. I am a very long term customer of Vitacost. There was no disclaimer about shipping delays on the website when I placed my order...there still isn't. Apparently they put it on the app but not the web and I don't use the app. Anyway when I found out, they said the order could not be canceled because it was processing and would ship "soon". That was on the 17th. On the 21st talked to them again and was again told they can't cancel or do anything and it should ship any time.

I placed my Vitacost order on 02/07/22. The order came except for one item. Paperwork (from Vitacost) stated item will be shipped separately. On 02/15/22 I called customer service to check on my order. I waited about 45 mins to reach a person. The representative noticed that in his system it was showing that the entire order was not delivered. I checked on my account on Vitacost.com and noticed the same thing. We spent a fair amount of time on the phone trying to correct the problem. He let me know that the problem was resolved and I should receive my order shortly.

I am a long time customer at Vitacost -- and noticed that I have many many empty capsules of vitamins in my several products I ordered. I notified their customer support who said basically, "Thank you for letting us know" without any fixes to this problem. Poor customer service especially for someone who has been doing business with them for over 10 years! Move on from here people -- something is wrong with this firm!!!!

I put in for a refund or replacement after my package was delayed then marked as delivered when it wasn't. By the time my package really did arrive it arrived with damaged and frozen products. Vitacost hung up on me numerous times after waiting hours for chat or phone and I also emailed them. When I made a complaint to the BBB Vitacost kept answering, "Your refund is being processed," and they would send it to their management team and I would receive a refund in 72 hours. Well 72 hours has gone by and still NO refund or replacement by Vitacost. BBB then closed my complaint without a resolution to the problem. I will never do business with Vitacost again because this is how Vitacost uses their long time customers. It's Shameful!!!!

Vitacost will advertise what will look like 'normal' products to you but they are actually half or quarter sized products that they sell at inflated prices, so you think that they are selling you products at a discount. It is not the case. I ordered what I thought were normal chocolate bars only to receive bars that were 1/3 of the size, for the same price as a full bar.

I bought one order in February 1st. They change the delivery date every day. I want to cancel the order. Try to contact by email many times, chat and nobody answer. This company it will be going in down.

I have been shopping at Vitacost online for 7 years. I would be lost without this store. Their customer service has been great. Prices are great. Most of the time I can order one day and have my products the next day. The speed of their shipping amazes me. I have referred many friends to shop Vitacost.com!

First time buyer at Vitacost and very impressed. Firstly the price for the OTC medications were the best I could find on the Internet and the shipping was super, super fast. Can't see a reason to use my local brick and mortar pharmacy now unless I need something that very same day. Five Stars.

I was offered a 20% discount. Because they screwed up my order they told me to cancel & redo the order. When I did that the 20% coupon was no longer available. When I complained again I was told to place the order & the discount would come later. I just received the discount, a measly 10%. I feel like I have been lied to & I will never shop with them again! BTW. Their on house brands are inferior, they usually dont have the most important active ingredient. I was told this by a Vitacost employee.

Vitacost has been wonderful for me. Their discounts are amazing. I've been shopping with them online for about three or four years now. I first started shopping with them purely because of the great prices. I have continued shopping with them because of their excellent customer service. Throughout the time I've used them I had two deliveries that I never received and their customer service department got back to me immediately. And worked out a satisfactory answer.

I ordered some vitamins and after 2 days the order and it was sr Still in processing status. Contacted customer service and and they said it was not received, I Will not recommend this company, I use instead iHerb.com, they provide excellent customer service, good prices, Quick Shipping, use code DAR0233 and get always discount.

Through the years, I have never been disappointed by the selection, prices and service. I live in Ontario, Canada and from the time I placed my order to the time I receive it, it has been often within 3 to 5 days. Vitacost using FEDEX makes a big difference in the shipping turnaround time. This is a great place to buy my supplements. I only wish they had a means to convert their prices into Canadian currency.