Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
Vitacost.com is an online vitamin and supplement retailer that offers a wide selection of products. Customers can shop from many different top brands or browse the Vitacost store brands. The company sells vitamins, supplements and specialty diet food products that allow those with dietary restrictions to enjoy many different types of food.
ConsumerAffairs has collected 272 reviews and 542 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,347,415 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 19, 2022
BBB Vitacost periodically sends out promotion codes by mail and quite often they don't work which means I have to either call or chat to resolve it. This past experience with Nicole was miserable. We finally got the one code to work but the one for free shipping would not take and she said she could not give me another code. I said the one sent does not work then she said we’ll go ahead and order and she would take the shipping price off. She assured me we would not be disconnected so I could give her the order number. She kept wanting to pass me along and told me to just call back with the order number to whoever answers because she will document it.
By the way she never reached out to me by email or phone number after we were disconnected. She wanted to do as little as possible. I don’t know if it was just her lack of not wanting to do more or a reflection if Vitacost. Turns out my shipping “request” she said will now take 3-7 days!! I personally don’t like paying for something without an accurate price but I trusted her to follow through of which she didn’t and ended the session. I have all the transcript from both calls. This is how long it has taken and it’s still not totally resolved. Sent from my iPhone.
Reviewed March 27, 2022
Have been a customer for 15 years. It's like they stepped off a cliff a few years ago. They used to have the most competitive prices. But their prices have literally more than doubled the last several years. Now I find better prices places like WalMart's site. They persistently have items out of stock. For months straight. Makes you wonder why, like if they're not paying their vendors. Been like that the last few years.
Over the years, shopping there has saved me more than $10k. But with the way things seem to be falling apart, they might be going out of business. They initially opened as a private corporation. Then in 2009 they started being publicly traded. While they were publicly traded, I saw they were losing money. Then in 2014 they got acquired by The Kroger Co. So this might be one of those company acquiring another one, then screwing their operations so much to save money that it ends up making them lose all their customers.
Reviewed March 12, 2022
I have been shopping at Vitacost for more than 15 years and, until the last 2-3 years, would have given them 5 stars. There have been increasingly frustrating order deliveries (nothing to do with supply/demand). Deliveries are delivered to wrong addresses, left at the back of my apartment on parking lot/driveway in weather and easily stolen if someone was inclined. This is in spite of a large sign asking that deliveries be left at front door.
Most of the Vitacost deliveries in my area are by OnTrac. FedEx and Amazon have never done this and I am a frequent online shopper. In addition, with more frequency, is leaving my Unit # off of the label (contributing to the delivery issues). I have chatted, called, emailed multiple times with Vitacost Customer Service. They are happy to send the order again or refund but I have been unable to get them to address the core issues. An example would be letting them know the Unit # was not on the label. They say they see it in their system so don't believe it is not there. At one point I took a picture of the label sans Unit # but they did not want to see it.
My latest order (placed on 3/1/22) was within 20 miles of my home and sat there for 7 days then sent back to Vitacost. When I talked with a supervisor, there was no apology, no explanation, just offer of resending order in another 4-5 business days. The most frustrating is their unwillingness to address the basic reason for the delivery issues. I am now researching alternative sites to order from. I may not be their highest spending customer but I average $150 - $200 per month.
Reviewed March 7, 2022
I have been ordering from Vitacost for many years. My most recent order was cancelled by Vitacost. Despite several emails, two months later I have not received a refund or my items. I received a email stating my case was under review to determine if I was eligible for a refund (for less than what I paid for my original order). Beyond frustrated and disappointed.
Reviewed Feb. 23, 2022
I placed an order 10 days ago. I am a very long term customer of Vitacost. There was no disclaimer about shipping delays on the website when I placed my order...there still isn't. Apparently they put it on the app but not the web and I don't use the app. Anyway when I found out, they said the order could not be canceled because it was processing and would ship "soon". That was on the 17th. On the 21st talked to them again and was again told they can't cancel or do anything and it should ship any time.
Today is day 10. I get told there are a lot of orders "stuck" in the warehouse. He has no idea when/if it will ship and again, refuses to cancel/refund. On Monday I was told when the actual charge went through and they shipped they would immediately refund. Well now it looks like it will never ship and I won't have access to my money for a month. That's how long a charge is held as "pending". So I have no money and no products while Vitacost has my money and their products.... There is something very very wrong here!
Reviewed Feb. 22, 2022
I placed my Vitacost order on 02/07/22. The order came except for one item. Paperwork (from Vitacost) stated item will be shipped separately. On 02/15/22 I called customer service to check on my order. I waited about 45 mins to reach a person. The representative noticed that in his system it was showing that the entire order was not delivered. I checked on my account on Vitacost.com and noticed the same thing. We spent a fair amount of time on the phone trying to correct the problem. He let me know that the problem was resolved and I should receive my order shortly.
On 02/21/22 I called again. I waited about a half hour to reach a rep. This time I was told that the order was cancelled. I asked what, when and why. I was told in a nut shell, '"Sorry I can't help you." I let this person know that online (Vitacost.com) and hard copy it states the order has not shipped. She stated she couldn't understand where I was getting my info from. At this point I asked to speak to a supervisor. She put me on hold and periodically checked if I was still there. After an hour I hung up frustrated. I have been a customer for several years and place at least 6-9 orders a year. I was shocked at the lack of professionalism.
Reviewed Feb. 21, 2022
I am a long time customer at Vitacost -- and noticed that I have many many empty capsules of vitamins in my several products I ordered. I notified their customer support who said basically, "Thank you for letting us know" without any fixes to this problem. Poor customer service especially for someone who has been doing business with them for over 10 years! Move on from here people -- something is wrong with this firm!!!!
Reviewed Feb. 18, 2022
I put in for a refund or replacement after my package was delayed then marked as delivered when it wasn't. By the time my package really did arrive it arrived with damaged and frozen products. Vitacost hung up on me numerous times after waiting hours for chat or phone and I also emailed them. When I made a complaint to the BBB Vitacost kept answering, "Your refund is being processed," and they would send it to their management team and I would receive a refund in 72 hours. Well 72 hours has gone by and still NO refund or replacement by Vitacost. BBB then closed my complaint without a resolution to the problem. I will never do business with Vitacost again because this is how Vitacost uses their long time customers. It's Shameful!!!!
Reviewed Feb. 17, 2022
Vitacost will advertise what will look like 'normal' products to you but they are actually half or quarter sized products that they sell at inflated prices, so you think that they are selling you products at a discount. It is not the case. I ordered what I thought were normal chocolate bars only to receive bars that were 1/3 of the size, for the same price as a full bar.
Reviewed Feb. 14, 2022
I bought one order in February 1st. They change the delivery date every day. I want to cancel the order. Try to contact by email many times, chat and nobody answer. This company it will be going in down.
Reviewed Jan. 22, 2022
I have been shopping at Vitacost online for 7 years. I would be lost without this store. Their customer service has been great. Prices are great. Most of the time I can order one day and have my products the next day. The speed of their shipping amazes me. I have referred many friends to shop Vitacost.com!
Reviewed Jan. 9, 2022
First time buyer at Vitacost and very impressed. Firstly the price for the OTC medications were the best I could find on the Internet and the shipping was super, super fast. Can't see a reason to use my local brick and mortar pharmacy now unless I need something that very same day. Five Stars.
Reviewed Nov. 8, 2021
I was offered a 20% discount. Because they screwed up my order they told me to cancel & redo the order. When I did that the 20% coupon was no longer available. When I complained again I was told to place the order & the discount would come later. I just received the discount, a measly 10%. I feel like I have been lied to & I will never shop with them again! BTW. Their on house brands are inferior, they usually dont have the most important active ingredient. I was told this by a Vitacost employee.
Reviewed Oct. 14, 2021
Vitacost has been wonderful for me. Their discounts are amazing. I've been shopping with them online for about three or four years now. I first started shopping with them purely because of the great prices. I have continued shopping with them because of their excellent customer service. Throughout the time I've used them I had two deliveries that I never received and their customer service department got back to me immediately. And worked out a satisfactory answer.
I can’t say enough about their wanting to meet my needs. Even though their website says that due to the Pandemic orders are likely to be delayed at least three or four days, fact is that my orders always come in very quickly. They give you a tracking number and their items arrive very quickly. In my experience as a whole Vitacost consistently bends over backwards to try to make me happy and to get my needs met so I just had to write about it let you all know that they are really for the people and not just in it for the profit, thank you!
Reviewed Oct. 4, 2021
I ordered some vitamins and after 2 days the order and it was sr Still in processing status. Contacted customer service and and they said it was not received, I Will not recommend this company, I use instead iHerb.com, they provide excellent customer service, good prices, Quick Shipping, use code DAR0233 and get always discount.
Reviewed Aug. 5, 2021
Through the years, I have never been disappointed by the selection, prices and service. I live in Ontario, Canada and from the time I placed my order to the time I receive it, it has been often within 3 to 5 days. Vitacost using FEDEX makes a big difference in the shipping turnaround time. This is a great place to buy my supplements. I only wish they had a means to convert their prices into Canadian currency.
Reviewed July 28, 2021
I have been buying food supplements from Vitacost.com for well over 15 years. However, I recently had a horrendous experience with Vitacost and with its parent company, Kroger. One supplement I normally buy is Jarrow Lactoferrin, 250 mg per capsule, 60 capsules. I went to purchase it a few weeks ago, and right beside its listing on vitacost's website was their own brand of lactoferrin. (They have house brands of many supplements under the name "Vitacost/Synergy". They usually sell for a few dollars less than national brands.) The label of the Synergy lactoferrin said 250 mg, 60 capsules, and it was almost $4 less than the Jarrow, so I ordered 10 bottle of it. When it arrived, I discovered that each capsule contains only 125 mg, and that TWO capsules are required per serving (to equal one capsule of the Jarrow). Thus, the actual cost for a 60 day supply at 250 mg per day was almost twice as much as the Jarrow!
I phoned Vitacost and spoke with two customer service reps and a supervisor (all of whom were belligerent and rude). They told me that the Synergy product -- if I had taken the time to go 2 pages deep into the website and read the ingredients-- is 2 capsules per serving. I was told, "It is your fault," for ordering without reading the details. They would not accept a return, and they would not issue a refund.
I learned that Kroger is the parent company, and phoned and left messages twice, and also sent two emails to the Vice President in charge of contact centers. His name is Jamie **. He didn't respond, but after the second email, I got a call from his assistant, who said that ** would not accept a return or a refund, but would credit my account $18 on my $146 purchase. This was completely unacceptable. I did a little investigation, and found the following:
1) Most supplements give the dosage on the front label ONLY if they contain one ingredient and the dosage is PER CAPSULE.
2) Supplements requiring multiple capsules per serving have only the number of capsules on the front label.
3) Vitacost puts dosages on its front labels even when multiple capsules or tablets must be taken to achieve that dosage. This is not unique to the lactoferrin. They do it for many other products. In tiny letters after the number of milligrams, it says "per serving." However, the unwritten industry standard is one unit (capsule or tablet) per serving unless otherwise specified.
4) Their products with the misleading labels are promoted on their website alongside the most popular national brands. This gives shoppers the impression that they are equivalent, though they decidedly are not. So shoppers like myself are deceived into purchasing a product that costs twice as much as the national brand. ACCORDING TO THE FEDERAL TRADE COMMISSION, THIS CONSTITUTES FRAUD, because it is done for the company's financial gain from selling its own product.
5) Vitacost no longer accepts returns, supposedly to protect their employees from Covid-19. I asked if the employees at their warehouses and shipping facilities are all vaccinated and wear gloves and masks. They would not answer. So apparently, the no-return policy ensures that defrauded customers do not get their money back.
I have reported the issue to my credit card company, the Better Business Bureau, the FTC, and the Attorney General in Florida, where Vitacost is located. I am hoping that the charge will be removed from my credit card balance permanently. But I am writing this to warn other shoppers on vitacost.com: STAY AWAY FROM THE SYNERGY BRAND. In fact, I would advise shopping elsewhere, at companies that do not intentionally defraud their customers by misrepresenting their products in misleading labeling and product placement on their website.
Reviewed July 24, 2021
Bought two 10lb bags of protein and after checkout, I found not only a better price at AllStarHealth online, but I noted that they made my order for a flavor that I did not select!!! I noticed it within an hour and three times, on their terrible chat option, I tried to get a refund. They were nowhere close to shipping the product. They refused! They said I had to attempt the refund within 15 minutes!! Is that insane or what?AllStarHealth does not play those games. I 2 days later, they ship the product.
I called management and a very RUDE lady kept talking over me and repeating their terrible policies - she lied and said that my refund request had to go before some review board.... nonsense. But in the same conversation, she stated, "I'm not going to authorize a refund." BUYERS BEWARE! There's too many other online vitamin retailers that will treat you better, ship free and not act like return trolls. Vitacost is the absolute WORST online retailer I have ever experienced and I urge everyone to avoid them at all costs.
Reviewed July 9, 2021
I ordered 1 can of protein powder and after waiting a week I check the order and it was processing. Emailed customer service and and they said it was not received. Don't waste your time with this company. It's not worth it.
Reviewed June 28, 2021
I have been happy Vitacost customer for over 10 yrs. This review is long overdue. Right before the pandemic I places 4 rather large orders for all kinds of items. Snacks, supplements, cleaning and paper products. All delivered in a timely manner. I knew there was gonna be shortages, lockdowns and wanted to make sure I was ahead of it. No problems whatsoever. I'm not sure what people are complaining about, I've moved 4 times (in the states of CA & OR) in 10 years and have always gotten my packages on time and in excellent conditions.
Granted our mail carriers are usually excellent, and our weather is very good most days so Shipments dont have to brave snow, rain, extreme heat conditions. Vitacost prices and production are usually made at a high standard for such great price points but pls research your particular item. During the pandemic I didn't need to order anything from any company. Now in mid-2021 I am back to place new orders and my full confidence in Vitacost has not changed.
Reviewed May 7, 2021
Was a long time Vitacost customer - never again. My recent order was sent to the wrong address despite my updating my address book with my new address and deleting my old address. I was charged $31 and when I called to request a refund or replacement, I was rudely told it was my fault and they were going to do nothing. I was treated as if I was trying to defraud the company. Instead, I've been robbed of $31 by Vitacost. Good products pricing - horrible customer service. Never, ever again will I use this company and I will make sure everyone I can reach knows why.
Updated review: April 26, 2021
Vitacost reached out and has offered a one-time resolution to my problem while they have reiterated their policy. As a result, I am upgrading my rating for them because in the past I have been very happy with the name brand products they carry and their own Vitacost brand. Assuming this resolution is done I plan to purchase from them in the future.
Original Review: April 25, 2021
I have been a loyal customer of Vitacost for years. They shipped the latest shipment to an obsolete address. It was an online order that I made, and when I got the delivery notification today that it was delivered to an obsolete address they said there was nothing they could do since I didn't react to their order confirmation that came 15 minutes after I hit "order" and the product had already been delivered an hour and one half ago. My billing address and default address is my current address and perhaps I could have made the error, put in an obsolete address and didn't catch it. But they refused to do anything at all. OK, their policy has eliminated all goodwill I may have had towards them. Buy from someone else.
Reviewed April 5, 2021
Recently, Vitacost one-sidedly changed my confirmed International Order and shipped just part of my ordered and pre-paid supplements at the full international shipping charge; one product which had been shown as available on Vitacost's website and had been accepted by their shopping cart system for ordering had apparently gone out of stock after my order had been confirmed. Two hours after placing my order, Vitacost notified me that one of the ordered products had been cancelled; within seven minutes of receiving this notification, I replied to Vitacost with my request to cancel my entire order. I was then informed that it was too late to cancel my order and that it had already been shipped. What use is such a notification, if the customer is not able to react or respond to it in any way?
When an order is confirmed and has been charged in full to the customer's credit card, including a hefty shipping charge, the customer should be able to expect that ALL pre-paid items will be shipped at the specified international shipping charge, not just part of it. Shipping just part of an international order without reducing the shipping charge accordingly - or, more appropriately, even providing free shipping due to the experienced inconvenience and as an apology for the malfunction of Vitacost's order cart system, which is supposed to prevent ordering of out-of stock items in the first place - makes the entire business conduct appear unethical to say the least. After all, the cost of the supplements included in any international order is made up of the products' prices PLUS the shipping charge.
Reviewed Feb. 28, 2021
They used to be a great company, but went sharply gone downhill. The customer service is HORRIBLE. I was sent 2 items for which I anticipated the most - incorrectly - and refused my offer to send photos, or to replace them. I have to fix their mistakes and go through the order process again. No offers for quick/free ship code, as I had bought extra things in my last order to qualify for free ship. Their website's chat function is broken too. I'm pretty much done with them.
Reviewed Feb. 27, 2021
I ordered soap that arrived leaking and making a mess everywhere. When I reached out for a replacement, I was asked to send a photo, but could not as the item had already been thrown out into my building's garbage dumpster. Without a photo, customer service was unwilling to replace, grant a refund, or even a store credit. Yet, the photo requirement was not listed on the item page, receipt, or refund policy at the time of purchase. I notice that now the refund policy has been updated. Regardless, should only individuals with a smartphone or working phone cameras receive assistance? A bizarre policy that discriminates against the poor and the elderly. I won't be shopping here again and will gladly give my money to Amazon instead.
Reviewed Jan. 21, 2021
I am not sure which planet are these people living on... HORRIBLE. I did not receive the product yet but I was just informed that the shipping time is three months (90 days). Which business would deal with these timelines? I will never buy again from Vitacost. There is something called honesty and you should try it when someone buys from you. Taking advantage of other businesses will not keep yours afloat.
Reviewed Jan. 14, 2021
I have nothing but good things to say about Vitacost.com. They have good prices, great sales and promo codes with extra savings and super fast shipping. I've ordered from them several times and it's always been great!
Reviewed Dec. 19, 2020
The Vitacost computer system changed my default address and sent my order to the wrong address. The company would take no responsibility for this error. They have seen the last of my business. A customer should have to change their default address themselves, the system should not do that automatically. This is ridiculous.
Reviewed Dec. 14, 2020
I ordered 2 types of dog treats from VitaCost. Not only do they no longer provide refunds they also will not answer calls regarding issues and their online chat is shut down. There is NO customer service. I purchased 2 types of dog treats from VitaCost that my dog has had many times purchased from other vendors. However, with the VitaCost versions of the same product my dog had a deadly allergic reaction and almost died! I have advised VitaCost in writing and online with no response. Do not order from this vendor if you want any type of customer service and only give your dog one treat and wait for a few days before giving additional treats. They can be deadly!
Reviewed Dec. 14, 2020
I have been ordering from this company for a while and I was really happy with products and prices, but lately I don’t know what happened, deliveries are delayed, no response from customer service, and in the last order They sent me 2 bottles of expired vitamins.
Reviewed Dec. 11, 2020
I ordered from Vitacost for years but they have changed. Orders don't deliver, Customer Service is terrible, if they even respond. I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". Again, "Customer Service" doesn't even respond. Waiting months for my order, still nothing. Total rip-off. Decided to order through Amazon and got them in 2-days. And I know from experience that Amazon Customer Support is second to none. DONE WITH VITACOST.
Reviewed Dec. 10, 2020
Vitacost uses Ontrac as a shipper. Ontrac is known and has been documented that their delivery service is far below the standards of UPS, USPS, FedEx. Ontrac is very slow and unreliable. The bad part is Vitacost uses such sub par services. Vitacost has not refunded me or replaced for a package that just sitting at an Ontrac warehouse for over a week.
Reviewed Dec. 9, 2020
I ordered a very large shipment of vitamins on Nov. 24th. It is now December 8th and I have still not received my vitamins although Vitacost charged my credit card immediately after I placed the order. I waited on hold over 1 hour a few days ago to speak to customer service and after the agent checked the USPS tracking on the package, he advised me to wait two more days.
I waited 4 more days, and still no package so I called back (another 1+ hour wait on hold) to ask what they would do to correct the problem. Instead of offering to replace the lost package, they told me to wait another two days for their customer service department to review my case and issue a refund. That's it. No replacement package, no apology, just a promise to refund the money. I will never buy another thing from this company. Something must have changed with their management team because they used to be very reliable. From here on I'll shop at Swanson's which has better prices and much better customer service.
Reviewed Dec. 7, 2020
I don't know went wrong with this company. They have the worst service and customer service now. I placed an order on Nov 30 and now it is Dec 8 and still has not shipped. You cannot get ahold of anyone also. They don't answer the chat window or when you call it says it is over an hour to talk to someone. Avoid this company now.
Reviewed Nov. 1, 2020
I was a regular customer of Vitacost. We recently purchased a product and had to cancel the order. Our online account showed the order as "Not Yet Shipped". We contacted customer service through Chat to cancel the order. We were told that it had already shipped. I asked why it showed as "Not Yet Shipped" and the person said it had not yet updated which is nonsense. I asked how I could return the item once received and the person said that they are no longer accepting returns because of COVID. Really? No longer accepting returns.
I think these companies are using COVID as an excuse for everything. If they can ACCEPT boxes from the manufacturers to sell their products, why can't they accept a return? There is no evidence from the CDC of germs living on boxes... They have now lost a customer and we will refuse the package and dispute the charge. What a hassle. These companies better smarten up if they want to stay in business because AMAZON is blowing them away... Amazon provides a HASSLE-FREE shopping experience and accepts any type of return. Hey Vitacost, I guess Amazon boxes have some magic formula to resist COVID huh??
Reviewed Oct. 17, 2020
Prior to a few months ago I would have given Vitacost.com a 5 star review in all areas, including product selection, pricing, promptness, quality, etc, but now can only give them a 2 star. About 6 weeks ago I placed a 2nd order in less than 2 weeks, and that order has yet to ship. I contact Vitacost about this via their online chat session, and their response was to call their 800 number, but no one answers. You can easily hold several hours with no hopes of anyone ever answering the phone. My bank has been charged for this order which was supposed to be a gift for someone, but the order has never been shipped.
Other problems are that Vitacost now only uses FedEx home which doesn't deliver to mail boxes, and their website isn't smart enough to alert their back office that FedEx doesn't have a contract with USPS and therefore the package can't be delivered. In one case FedEx attempted delivery in Brookings, OR, and then sent the package to the billing address in Camas after the package was refused, and it was refused again. At that point Fed Ex called me even though the package was more than a month overdue, and they agreed to ship it to the bay area. And with respect to requested new product offerings, Vitacost.com now routinely tells customers to call the manufacturer, and not them. Now how is that for customer service. This company isn't what they used to be.
Reviewed Oct. 7, 2020
Vitacost website has zero security. Also they stated that they don't save your credit cards, but they do. And the worse, they don't even try to help! They don't have separate fraud department, you are waiting on line for 30-40 mins for reg. rep, and then the rep says, they can with that matter. Yes they have good prices, however, after my account was hacked, I paid much much higher price. Be careful!
Reviewed Sept. 21, 2020
I am very disappointed with the customer service I received on my order this morning. I thought I had a coupon for 20% off that was sent to me at the end of last month as a "We've missed you". But it expired. On Sunday evening around 7:30pm CST I placed A $300 order and at 8 am the next morning I received a coupon for 10% off my order. I called to see if they would honor the 10% coupon since it was less than 24 hours. Danielle the from customer service said they could not honor the discount. I asked to speak to someone else. She said she was talking to her supervisor who also said they could not back date the discount. Had I know that the coupon would be in my email the next morning I would have waited.
I said I would like to cancel my order. She said it was shipped. I was on the website when she said that and the status was processing. No tracking number. Nothing. Being lied to is not a good policy for a company. I definitely will be writing a review on the company and it will not be favorable. With all the competition in this market you would think you would rather save a customer for $30 than lose one.
Reviewed Sept. 4, 2020
I usually buy organic food products from Vitacost, but I rarely buy since there is a required $49 purchase to get free shipping. The quality and expiration dates are good, though. Prices are high, so I usually try to shop sales.
Reviewed Aug. 27, 2020
VItacost sells a huge variety of vitamins, supplements, beauty products, healthy foods, and more. Great selection, prices, quick delivery, excellent customer service. I use them almost exclusively. For each supplement or vitamin you can click, and open up a screen with all the information you need about the product and reviews to help you decide. They often have Buy one/Get one on some products, free shipping when you spend $29.00 or most or special offers of free shipping.
Reviewed Aug. 26, 2020
Really great prices. Their own line of vitamins are really inexpensive. I have been getting my D3/K2 here for years as well as many other supplements. For brand names, you won't find better prices anywhere. They don't have as many discounts as they once did. But you can still get them from time to time. Shipping is FAST. COVID-19 has impacted them a bit, but overall they have done a great job.
Reviewed Aug. 25, 2020
Vitacost gives discount codes periodically but does not have a rewards/loyalty program. It would be useful to have one that enables customers to accumulate reward points and exchange them in future purchases. Overall, Vitacost offers good quality products, competitive prices and reliable delivery. Their customer service team is flexible and willing to accommodate customers’ requests.
Reviewed Aug. 24, 2020
I really think they have one of the easiest websites to maneuver. I get almost all my vitamins from them and like many of their brand name vitamins. Most of the vitamins are cheaper on this site than on other sites as I often compare to try to save money and usually end up back on Vitacost. I haven’t had to return many products so not sure on that part..
Reviewed Aug. 22, 2020
Have used them for over 20 years. Excellent products for great prices; huge selection. In addition they give discount sales; bogo item sales; quick free shipping on over $49 orders. Have used their brand as well as other such as Solaray.
Reviewed Aug. 21, 2020
I love their fish oil! No gross burps! I review vitamins online to ensure I'm taking the best product for the best price. It wouldn't make sense to pay money for a poor quality vitamin! You might as well throw your money down the drain.
Reviewed Aug. 20, 2020
Vitacost's delivery service is excellent. I generally get my order within 3 or 4 days at the most. Product selection is good along with the prices. There isn't a reward systems that I'm aware of; however they have sales and bonuses.
Reviewed June 19, 2020
Two orders placed, one on 4/11, another on 4/22. Assured delivery 8-20 days. It has now been 70 DAYS. Absolutely no relief or compensation offered, customer service issues automated non-culpability replies. No tracking. I have dealt with numerous vendors and delivery options from US to MX and have never been literally stolen from as with Vitacost. $110 theft. NEVER use this sham company!
Reviewed May 22, 2020
They must have a lot of great employees...to have such a pleasing experience again & again. Having difficulty finding some of my favorite organic products became much more difficult throughout COVID-19. I stumbled across Vitacost accidentally - so many great finds! Due to the world's current circumstance, I would be extra forgiving with shipping delays. But these folks are on the ball! Orders are timely, I'm getting products I was unable to find for some time... I am thrilled to have my "favorites" back in my life. Their promptness is an absolute bonus. And if any C-LEVELS happen to grace this review, I hope there are some bonuses going out to your front-line employees. That's coming from someone who seldomly has or makes time for reviews. But your staff EARNED this one!
Reviewed May 21, 2020
I really like this company. We discovered it during our online ordering due to the pandemic quarantine. We really like all the products we ordered. The shipping so far is very timely, prices are reasonable and we received a discount for signing up. This company packages their products very carefully. We like how easy it is to order and will continue to order online and avoid the other places we were buying similar products from such as Whole Foods and Boise Co-op.
Reviewed May 16, 2020
I am an international customer. I purchased some supplements from Vitacost. At the beginning they canceled some of items. After that I wanted to cancel all the items. Because I wanted them in one package. But they told me cancellation not available after 15 minutes of purchasing time. Can you believe that. Just 15 minutes after purchasing. Anyway I started to wait my package. 45 days passed and my order never left the country. In this 45 days, I contacted Vitacost customer service several times. They shutted down the conversation to my face 2 times. At last, they told me 45 days after purchasing they can start an investigation and pay back if I couldn't get it. Now 45 days past and I contacted their agent. First one told me time period is 60 days. I told her she was wrong. It was 45 days. Then shutted down the conversation again. They are changing the rules and I believe that they will not pay me back. And I couldn't get my order. I hope you will think twice when you purchase from Vitacost.
Reviewed May 15, 2020
I advice international customers against ordering from Vitacost because you may not get all the items ordered. In stock status on their page is not reliable. Ordering the missing (cancelled by Vitacost) items again means double shipping and customs costs, which amounts to more than 20 USD. There is no flexibility when it comes to problems like missing items. No possibility to order a different brand if the ordered one is not in stock, holding the order until everything is available or canceling the order.
I only placed the order because I needed Vitamin A and Vitacost had the in stock status for the desired brand. Because of customs procedure my orders always have a value around 160 USD. About two hours after placing the order I received e-mail notification that 2 items with the total value over 30 USD were cancelled. One of them was vitamin A. I tried to solve the problem through the chat service but all I received was the answer that it's only possible to make changes 15 minutes after placing the order. I can understand mistakes happen. It has happened with other merchants, too. But with others the problems were always solved satisfactorily. Vitacost only offered me 5 USD discount on my next order. No, thanks. There will not be any next orders from me. The last one was costly enough.
Reviewed May 2, 2020
Do you think they can match the US dollars into Canadian? Over 2 hours selecting items and typing information Including credit card information, And after the order was placed - after the money was withdrawn My 80$ order was 120$. Nowhere did it say anything about any of the Above information. I even typed in Canadian shipping, The price was not once indicated *anywhere- Even after complete payment confirmation. It showed 80$. That is totally wrong And leads to customer frustration. Hours of lost time- And having to finally after all that Having to cancel the order. The website needs to be updated. That is totally wrong! Very unprofessional website With regards to pricing.
Reviewed May 1, 2020
Your order they do not tell you it is out of stock before cancelling the out of stock items, but still charging you full shipping and sending out other items without your input. Customer service is unreachable via phone or email. Chat is always offline. Stick to iHerb or any other supplement website, Vitacost is a fly by night, greedy company. They are using the coronavirus as an excuse to not accept cancellations, refunds, returns, or even provide you an exchange, but they don't tell you this before you check out! Scam artists at best. Expect NO customer service, give your money to a place that will respond to you and not randomly cancel parts of your order. The extra cents per product is worth going to other REPUTABLE vitamin shops, with websites not from 1997 like Vitacost.
Reviewed April 30, 2020
I had looked in groceries, big box retail, chain pharmacies, and online for Sambucus Gummies, to no avail. Vitacost had them. I ordered on a Saturday or Sunday night, and I had them on Thursday. I am truly impressed! I saw there have been some negative reviews, but I will definitely order from them again. Plus, I read that Kroger owns them, and I have had good experiences with Kroger.
Reviewed April 29, 2020
Early this year I purchased one item from Vitacost and I was very pleased with that experience. Recently I ordered 7 items from Vitacost. Ordering was not easy because I had problems with the site allowing me to return to a department to continue shopping after I placed an item in my cart. What should have taken minutes took almost 2 hours. I hung in there because some of my purchases were items I wanted to TRY to determine if I would be pleased to add to my Paleo lifestyle.
When I finally got to the area to select a payment method, I wanted to delete my previously used credit card and add a new one. This took 4 attempts before the system would accept the information. Twice it dumped all the identifying information and I was required to complete it all. One time it refused to allow me to enter the new card info and wouldn't accept the expiration date from the new card. Finally, I was able to place my order. Within the 15 minute window, I added some cookies I hadn't known Vitacost carried by EDITING my order. I attempted to contact Customer Service the next day to make sure my order was correct and got an automated message advising of their hours of operation which I was good on the time of contact attempts.
There was a statement regarding shipping delays up to 15 days due to the Covid-19 issues so I thought I would be able to check in with Customer Service, and was very upset that I was unable to reach CS by phone or chat. When I attempted to look at the order on their site, I saw only the corrected order. Imagine my delight when after only 2 days I received 2 boxes from Vitacost. Inside each box there were the same identical things.
Again I was unable to reach Customer Service by any mean. Returning to the site under Services provided by CS I was only able to find an area to Replace or Refund items. There is no Return Policy on the site and I was unable to find a Return Policy after making a direct request from Google. The policy states they will not accept returns under any circumstances due to possible Covid-19 exposure. If they had this on their Home Page, I certainly would have been more diligent about DELETING not EDITING my order.
Now I am being charged close to $300 dollars and I am a senior citizen living on a fixed income that didn't plan for it and have 2 new Crockpots, 40 granola bars, 4 boxes of tea I don't even know if I like. By the way, there was an order summary in each box with two different order numbers and magically there are two summaries on my account where previously there was just one. Needless to say, due to the site navigation issues, lack of upfront policy, and inability to reach Customer Service, I will not ever visit or purchase from Vitacost again. This is very unethical treatment.
Reviewed April 27, 2020
Be VERY careful with VITACOST products. I ordered 6 bottles of their Tart Cherry and it came today, EXPIRES in 13 days!!!! They are selling health products as "new" but they are outdated and OLD! At 1 TSP per day I won't finish one bottle before all six are expired. Don't buy VITACOST products. When I "chatted" on their website with customer service he said they would NOT let me send them back. THEY SAID THAT THEIR POLICY IS THAT THEY SELL PRODUCTS THAT MAY EXPIRE IN 35 DAYS! I can't find anywhere it says that on their website when they take your money. OLD. Outdated and no refunds. DO NOT BUY FROM THEM.
Reviewed April 22, 2020
Yesterday I ordered a bag of the impossible to find Red Mill almond flour. The site said expect a delay to their normal 2 day delivery after the order is processed. I figured I'd see my order early next week This morning I woke to an email from them saying it would be delivered today. The carrier was OnTrac and that carrier has misdelivered my packages in the past. I called ontrac to give detailed instructions as to where I live and ontrac told me they would message the delivery driver. I crossed my fingers and hoped for the best!
I had all day to kill so for giggles I looked up reviews on Vitacost. Needless to say I was shocked! I read how people never got their order, wrong items sent, no customer service or the ability to get a refund. At that point I was ready to call my CC company to have them deal with this sure to be disaster!! But.... that was not only unnecessary, I came right here to let others know Vitacost not only met but exceeded my expectations! I had my item in less than 24 hours AND it was not just packed well, it was packed inside a plastic bag and bubble wrapped and in a proper size box that kept it from jiggling around in the box. Ontrac did their job too by delivering it within the window their tracking promised and the driver rang my bell when he put it on my front steps.
I can't speak to others who had problems with Vitacost but my experience was outstanding and I'll be ordering from them again!! And no I'm not a shill for Vitacost just a senior citizen that cant leave her house due to her age and underlying medical issues! I'm sure this company isn't been perfect, no company. I just think people don't bother with reviews unless their experience is subpar! Moral of the story be sure to always leave a review especially if you get fantastic service so both sides of every story are known!!
Reviewed April 16, 2020
Placed an order yesterday after consulting with customer service. They gave me inadequate information and as a result I order one wrong item. I called back to correct it but their switchboard had just closed. Tried to correct the order online but there was no option to do so. Called today to correct but they said they could not replace the item. Absolutely wouldn't budge after speaking with a supervisor. They were completely unhelpful. Wouldn't even honor the discount I was originally given if I wanted to place a new order for the right item. Furious! Will never buy from them again!
Reviewed April 13, 2020
Vitacost sent a purchase to the wrong address 2 times and would not correct it in any way! The first time I figured it was my mistake and took the hit because I was not sending to my default. The second time I was uber careful and triple-checked where it was to be sent on the very last screen and it still went to the wrong address. The worst part is that customer service refused to take responsibility or help.
Reviewed April 5, 2020
Vitacost has the best prices on all my favorite healthy foods, supplements, skin and hair products etc. I can always be sure they have what I need. To top it off they have super speedy shipping! I love Vitacost????
Reviewed March 21, 2020
After changing my primary vendor for multiple supplements to Vitacost and mostly satisfied with the products, a descriptive inquiry to customer service returned a response. Very apparent that the representative had not even read my submission nor referred to their records before providing me a standard pat response. Glad I learned this fact before giving them more business. Bad show Vitacost.
Reviewed March 19, 2020
I ordered products overseas and chose products that should have been able to pass customs. But they didn't because from the product names on the invoice it was not clear that the products were plant based so my order was returned to Vitacost (in good order). I contacted Vitacost and Vitacost let me know that they will/could not change or add info to the invoice (to resend it) and I was not eligible for a refund because I should have been more careful in what I ordered. No products and money lost. I do not advise to order with Vitacost. J.
Reviewed March 18, 2020
Vitacost is showing IN STOCK items, while in fact, they are OUT OF STOCK. They charge your credit card but you don't hear from them. Their "chat" is closed and they cannot be reached via email: This is just plain dishonest!
Reviewed March 5, 2020
Do not order from this website. They are the worst! Customer service sucks, they speak super hood/**, don't articulate which makes them hard to understand, and they completely make up things. The guy managed to transform what I said from "I check out as a guest. I don't have an account" to "I used my sister's account". Clearly the person I had over the phone was on something else to completely re-invent what I am saying. I never mentioned a sister I do not have, I never used someone else's account, I do not have an account and should not be given the option to check out as a guest if it is not possible to place an order with you as guest!
Reviewed March 5, 2020
Customer service has gotten really bad. Recently placed an order but put it the wrong mailing address by mistake. There was no way to edit to order once it was placed. I immediately emailed them and never receive a response (their website claims you will receive a response within 24 hours). I then used their chat option to speak with someone and explained the situation and I was told the address was changed. Vitacost did nothing and mailed the order to the wrong address after all was said and done. Waste of my time and energy. Will not order from them anymore.
Reviewed March 3, 2020
I placed two orders with Vitacost amounting to a few hundred dollars. These were never received. Vitacost have refused to refund me saying it's their Courier's fault. I also run a service business and value my reputation above all else. Obviously Vitacost operate on a different premise where profits are more important than customer satisfaction.
Reviewed Feb. 21, 2020
I usually order from iHerb and ventured here because iHerb didn't have some specific item in stock. At first glance it seemed very similar, so I went ahead with my order. They use DHL, much like iHerb, for international orders, and the shipping price is also similar. However, lo and behold, apparently they don't use DHL express service, but instead opt for something called "DHL Packet International" - never heard of it before. Essentially, it's slower than USPS economy, no tracking beyond destination country entry point, and can't file a claim until 60 days (!) have passed from time of shipping. 21 days in, my order has yet to arrive, and there's nothing they will do to help. iHerb orders rarely take more than 6 days to arrive.
Reviewed Feb. 15, 2020
I am going out of my way to find a place online to rave about this company and found this site. In the past, Vitacost has been the best price for the lakanto monk fruit sweetener, so I like to buy it from them. They always had fast free shipping too. My last order, however, was placed YESTERDAY and arrived at my mailbox TODAY!! I am in awe. How on earth?? Well, all I can say is kudos to you, Vitacost! You win! Best online shopping experience POSSIBLE!! I also ordered Moon Cheese (yum) in gouda flavor, and Lily's chocolate almond bars with sea salt. I always get some kind of discount - oh and their coupons are LISTED ON THE WEBSITE so you don't have to search the net in another window while shopping! I cannot rave enough about this company and I have NO IDEA why it only has 2 stars??? It makes no sense. How could they possibly do better than having the BEST PRICES and the FASTEST FREE SHIPPING?
Reviewed Jan. 26, 2020
Fed Ex says wrong address... Same address for many shipments to same address from Vitacost. No shipment rec'd! What is going on with what use to be a very good company? Kroger bought viacost then ***.
Reviewed Jan. 26, 2020
I have been reading those reviews about Vitacost and I am surprised at the bad reviews. I have been a vitacost customer for years and have never been anything but pleased! Pleased with products, delivery, and customer service. Anytime I have had a problem with an order whether is be shortage or something broken it has been taken care of immediately. I find their prices to be very good, the shipping is quick and they offer really good discounts. I give them 5 stars.... and No I do not work for Vitacost!
Reviewed Jan. 24, 2020
I purchased this product and the bag said it yields roughly 6 servings but after measuring exact to the amount provided by the bag details on the back, I only got 2.5 servings. False advertisement. After contacting the company regarding this issue they said that since I didn't purchase the product direct from their site, they were not able to assist me. Instead of providing a solution to the issue they just said to go back to Kroger for a refund. Kroger is not the parent company of Vitacost and does not package this product. They would have nothing to do with this matter. Don't waste your money on something that isn't accurate. $7 for a 6oz bag of pistachios and I'm not getting what's advertised, RIPOFF!
Reviewed Jan. 23, 2020
I'd purchased from Vitacost for years and spent thousands. And if you don't research you own shipping address any hacker or fraudster can rip you off and the company will not make good. I've been hacked before and an ethical company ALWAYS stands by a trusted long time customer. NOT VITACOST! They stand by the swindler and say "delivered". NO ONE researches their own address having ordered dozens of times and I didn't, Now I am out $200 and a hacker rewarded because of the unethical politics of Vitacost. Let the buyer beware - you're on your own. DO NOT BUY FROM VITACOST! They turned me from a fan to a foe!
Reviewed Jan. 21, 2020
We ordered 12 2 lb jars of raw organic honey in total about 144.00, Fedex delivered, but 11 of the glass jars were not wrapped in paper at all, just shipped in original cardboard (2) 6 pcs and then placed in Vitacost cardboard box. No "fragile" on the outside either. After much emailing, arguing, crying, sending the pics, they refuse to refund or replace. We are just shocked, and saddened, by their display of corporate greed putting profits over customer satisfaction. The website states in many places "Our Promise: Love your shopping experience or we'll make things right." But it's a lie. We are elderly and sick and feel discriminated against.
Reviewed Jan. 21, 2020
I have been buying vitamins & health food for over 20 years, and I have never had such poor experiences as I have had with Vitacost. On one order, they charged my card, said the item was shipped/sent tracking number but nothing came. The tracking number stated item never arrived at shipping office. After a very long time searching for a customer service number (and never finding one), I did the chat and was told that the item was out of stock in the warehouse. Really?! They were just gonna charge me & never send it. On another occasion, they sent the wrong items (4 boxes), and after a very lengthy & arduous return process, I am STILL waiting for a refund. Ridiculous. Better off going with Vitamin Shoppe, Bodybuilding.com or any local health/vitamin store.
Reviewed Jan. 12, 2020
Placed an order online, received confirmation email, but never a shipping confirmation. Tried to track order on site, but kept getting an error. Emailed, received a reply that “upon review” my order was being held and “requires additional verification”? I see upon reading reviews here that this is not an isolated incident. Email says I can call customer service from 9am-8pm, but when I call I get an automated message saying they’re open until 6pm. Would anyone have contacted me about my order being held had I not reached out myself??
Reviewed Jan. 11, 2020
I bought vitamins from Vitacost worth $230 and was expecting that the products will be shipped to me. After 5 days of no shipment. I started contacting vita cost. I never received any other from them. For over one month we have been having email exchange, so I can get a refund or a gift voucher. Their customer service line a major HOAX. Be warned. If anything goes wrong with your shipment you will only get very vague responses and YOU WILL NEVER GET YOUR MONEY BACK OR A GIFT VOUCHER FROM THEM.
Reviewed Jan. 3, 2020
We have used Vitacost for years and have always been pleased with their products. In the past week we had a delivery that the driver dumped on the mulch in our front yard next to the curb. I called Vitacost to complain and the lady had the nerve to blow off the problem and tell me that I would have to put specific delivery instructions for it to be delivered to our porch... un-stinking-believable! P.S. the delivery company is "On Track" and they could not be more off track if they tried!
Then, today we had a second delivery from them and the idiot driver again dumped the cardboard delivery box with the vitamins on the mulch in our driveway instead of delivering it to the porch. We have a circular driveway so it is easy for delivery trucks to drive up adjacent to the porch (Amazon does it all the time without problem). Yet Vitacost delivery services (and, apparently, Vitacost itself) have such low regard for customer service that they will not deliver like "normal" people would.
I'm going to seek out the products we buy from Vitacost from a different vendor in the future. I'm not going to call them again because they just plain don't give a rip and hire rude customer service people. Maybe if they cleaned up their act their customer service people would not be beaten up all the time and might be more friendly to their (clearly shrinking) clientele. Vitacost management: are you listening? Shareholders: are you listening?
Reviewed Dec. 10, 2019
Last night, 12/09/2019, I tried to place an order and change my delivery address. Due to the Vitacost website I had problems changing my address so cancelled after my third attempt. I emptied my cart, logged off and gone. I checked my bank account and discovered I had 3 pending payments, all in the same amount, for my single order I was trying to take care of. I immediately called Vitacost, was told the charges would be dropped in 3 to 4 days, etc. I explained the entire story twice, I couldn’t afford that long wait for their faulty website and got nowhere real fast.
Went to my bank twice today, read the Vitacost baloney emails, called them 3 more times, called my bank again.....and here I am still with 3 separate pending payments of $33.71 each for one order I never placed per what the Vitacost website told me. The bank says the payments need to be cancelled by the vendor. Vitacost kept telling me the bank is holding my money. I’ve been buying from Vitacost a very long time, but this will be my last visit. They’ve become so ridiculous and petty.
Updated review: Dec. 3, 2019
Yesterday, I wrote a negative review regarding charges for an order I made. This morning, I checked my bank account, and the 2 incorrect charges were reversed. I am happy this happened. I am still a little annoyed that Vitacost charged me 3 times for 1 order. But they refunded the 2 excess charges.
Original Review: Dec. 3, 2019
I ordered 2 items for $18.95. I was charged 3 times. I called customer service. They told me I could be charged once for the item and another time for a pre-authorization charge. When I told the rep I was charged 3 times, she said I should contact my bank to remove the charges. This is ridiculous. I am very disappointed with this company.
Reviewed Dec. 2, 2019
I have been buying Vitacost products for years and always got free shipping to Canada if I bought over $49.00. Well I ordered again in November 2019 only to find out that the shipping company that used to deliver to Canada (Landmark) was changed to FedEx. Instead of getting free shipping, I was charged $9.99. On top of this, FedEx does not deliver after 5:00 pm in my area which means that I have to pay for a taxi to get my package at their drop off place that is closest to me. I ended up not saving anything on this large purchase. I was very upset that I was not notified by Vitacost that there had been a change in delivery companies before I paid for my order. It would have been a simple thing to flag customers about a change in policy and that free delivery is no longer available even if you buy more than $49.00 worth of products!
Reviewed Nov. 27, 2019
I was weary to purchase from VitaCost because so many bad reviews had been left about their posting time and orders to Australia. So I was truly shocked to have my item arrive FOUR days after ordering from America! They had the lowest price on the StarWest Botanicals loose leaf tea that I can’t get here and will definitely feel comfortable to use them again in the future. Just felt this amazing postage speed was worthy of a good review so other customers can have a little faith if they find something on their site they want to purchase. I usually use iHerb but even their postage takes over a week, closer to two!
Reviewed Nov. 25, 2019
I have used vitacost for over 10 years and have never been disappointed. I have purchased various supplements, health care items, food, & other miscellaneous items and have NEVER been disappointed. Their products truly are less expensive than found on most online or health food stores. Over the past 10 years, I have found their customer service to be wonderful. Any order issues (which have been very few over the past 10 years) I have incurred have always been dealt with promptly, efficiently & professionally. If you have ever had a problem with your order, I kindly ask you to give them a second chance. I LOVE Vitacost & place monthly orders from them & will continue. Great job Vitacost! Thanks for being a company, I can depend on!
Reviewed Nov. 13, 2019
I bought 20 items from them. First of all they send my products very late almost 10 days. And some of the boxes were opened. I afraid to use them because they were smelling very bad. I wrote to customer service but they are really not helpful. I'll never buy anything from them. It was the last time.
Reviewed Nov. 13, 2019
To keep it short, placed an order, 1 month later nothing received. Contacted customer service and got copy/paste reply to wait for another 15 days, ie 45 days. Replied and suggested they either send again, follow up with postal service, refund or I would file for chargeback, Response I received was same copy/paste as original response. Normal delivery time is 2 weeks.
Reviewed Oct. 31, 2019
I've place many orders with Vitacost in the past 2 years ($1,326.72 worth of purchases) and on 09/06/2019 I submitted a product review for "Sunbiotics Just 4 Kids! Potent Probiotics with Organic Prebiotics Powder Banana" flavor (sku 700621537359). This was my first and only product review I have submitted to Vitacost. I read Vitacost's policy regarding product reviews first so I was clear about what I can submit and what I cannot. My review of this product was critical and I wanted to be careful about what I submitted so it would be posted to the website without problems.
I do not have the original review I submitted but I did say that the powder turned to cement and I was unable to use it even after scraping it with a fork to try and loosen up the powder. I felt this information was valuable to prospective buyers because if I knew it was going to turn rock hard I would have bought something else. There were two prior reviews on the website for this product, both giving the product 5 stars and spoke about how much they liked the product. This is why I bought it. I contacted customer service numerous times (after 1 month, after 6 weeks, then 8 weeks) to ask when my review would be posted and each time I never got an answer. Vitacost's customer service is poor and each time the representatives were unconcerned and uninterested with my issue.
After complaining AGAIN someone responded and said if I change the word "cement" in my review to "hard" then it would probably be approved. I asked for a copy of my review and they wouldn't give me a copy. They stated I'd have to submit a brand new review with the correct wording and see if it would be approved. If I had never contacted Vitacost pursuing the question of "where is my review", they were never going to contact me to let me know there was a problem with the submission. I find these business practice outrageous and feel it is a ploy to encourage customers to "give up" on getting their review posted.
Vitacost posts biased reviews that are misleading to the public that don't accurately reflect unfavorable personal experience with a product. This makes it very difficult for a prospective buyer to make an informed decision when deciding which products to purchase. Vitacost does not value customer feedback and does not provide a unbiased shopping experience for their customers.
Reviewed Oct. 30, 2019
I love Vistacost! I’ve been using them for over 2 years, and I had never had a bad experience with them, and I submit an order at least once a month! One time they sent me something that was broken and they replaced it right away! I can find anything and everything I need there and they always have the best prices, specially because they are always doing promos and sales! I always find the vitamins, specific foods, and supplements I need! I’m so glad I found them!
Reviewed Oct. 26, 2019
I learned over 20 yrs ago this company is not only trustworthy, it has great products at terrific prices and has never been a problem. I have switched from big name brands to mostly their own products because they are just as good if not better in some instances and developed by physicians and research. Because my old email, phone, and credit cards had been hacked earlier this year on the internet, I just now learned about negativity for VitaCost. I would sooner check the security of our internet than the capable productivity of this company. They have always been outstanding and I'm opening a new account now!
Reviewed Oct. 13, 2019
Vitacost is my go to for great deals on organic foods I can’t always find. Usually prices are cheaper than stores and they do discounts and promo codes often. They always deliver Super fast. Faster then anywhere else I order. Only had an issue with a damaged item on occasion and they will refund almost immediately or send a new one. They are an amazing company. I never leave reviews but felt compelled when I saw how poorly they are rated when I know better. Can’t understand the negative reviews. I rate them higher then anyone out there (Walmart, Amazon, Best Buy, etc) in customer service, shipping speed, packaging everything securely, and prices. Can’t find a Single bad thing to say about Vitacost!
Reviewed Oct. 4, 2019
They cancelled my order, after 5 hours of purchase, because they said all my order which was like 6 products were out of stock. Went again and check their site all the products were on stock. I have my doubts that they did not want to honor a coupon for 20%. In any case I contacted the "customer care" Glenn. Could not care less, distracted, asked me the same thing again and again, blame departments, did not apologize, and just disconnected himself from the chat. It seems that they are not professional or trustworthy.
Reviewed Sept. 17, 2019
To Vitacost's credit, they do have good prices on products and they ship them quickly! But beware of getting double and triple charged. They don’t do it on purpose but there is nothing they can do about it when it happens. They say it has to be settled with the bank. Vitacost caused the problem but the bank has to fix the problem and it takes 3 to 5 days for that to happen and get the funds back into your account. This has happened to me twice in less than two months. If you place an order, use a PC or laptop. Their app doesn’t work well for ordering. I am hoping someone in charge at Vitacost will see this that will actually look into it and get it fixed because the customer service agents can’t do anything except apologize.
Reviewed Sept. 13, 2019
We have repeatedly received boxes from Vitacost that have product randomly and carelessly thrown into the box. Their customer service specializes in giving a hassle rather than correcting mistakes. I am sure they are aware of how terrible their warehouse packers are~~their way to deal with it is to deny refunds even when pictures are sent. They've had 3 strikes from us--they are out!
Reviewed Sept. 2, 2019
I have ordered from Vitacost several times, but this is the first time I have had a problem. Many of the capsules are less than half full! I submitted a review on the Vitacost website, complete with pictures, and received an email that it was sent for moderation. That was a month ago, and the review was never posted, nor was I ever contacted by the company about this obvious lack of quality control. A reputable company would not want to lose a customer and would value feedback that highlights an issue, but I now realize that Vitacost simply doesn't care, and will not publish an excessive number of bad reviews of their products. These are NOT CHEAP! A bottle costs $24.86, so over 10 cents per capsule. When one takes into account that as many as half of the capsules are half full or less, the price becomes exceedingly high! Not to mention that you cannot get a standardized dose of the product when the quality is so poor.
Reviewed Aug. 22, 2019
I recently placed an order with Swanson Vitamins and I just got curious to find out if Vitacost had cleaned up their act, so I checked out the reviews and it is clear that they haven't. A few years ago I got sucked in by their lower prices, so I placed a large order with them, over $600 worth. Although my credit card was billed for the total amount, I received only part of my order. I kept emailing customer service but they didn't reply to the majority of my emails, at some point they sent me another incomplete portion of my order, and then they never replied to my emails again. In the end I lost about $120, which was about 20% of the total amount. Pretty lucrative business. They are an extremely dishonest business, anyone will be better off staying away from them!
Reviewed Aug. 18, 2019
Every time I order from Vitacost, the next day they send me an email offering 20% off if I place an order within a 3 day window. At first I was always thinking that if I had just waited one more day I would have gotten those emails and the discount. Now I realize that it is predictable and deliberate, and only designed to get a big spender to order even more. After yesterday's order and today's email discount, I contacted them but was not able to get a price adjustment on yesterday's order even though it hasn't even been processed or shipped. The customer assistance associate said he "understood my complaint and was there anything else he could help me with"? Except he hadn't helped with anything at all. My advice is only order from this company if you want to feel like you missed out on something every time you order.
Reviewed Aug. 17, 2019
I found Vitacost approximately 25 years ago. They had the very best (lowest) prices across the board. I recommended them to all of my friends. I did my research to find out how they had a good rating from ConsumerLab.com. They are in the top ten of "top-rated supplement merchants" per "overall consumer satisfaction". BUT...as the years passed by their prices no longer were the best. Their customer service was never good with accurate information that was offered was never consistent.
In the beginning, I always paid with PayPal no problem. As they began changing their website my ability to use PayPal became impossible. If I wanted to use auto-refill you flat out could not use PayPal when years ago it was never an issue. At one point a new grocery store opened where Vitacost was contracted to manage the vitamin department. I was thrilled but then I saw that the selection of vitamins that I needed was seriously lacking. The staff managing the department also lacked accurate knowledge about supplements they were selling and the pricing did not match the prices on their website. I got so frustrated I stopped using Vitacost altogether.
Reviewed Aug. 12, 2019
I have been a loyal customer of Vitacost for many years (and many dollars). Recently they had a summer promotion where if you spent $100 you'd receive $25 back (Vitacost never has promos like this), so of course I spent $100. I checked my e-mail every day and did not see the coupon. Went away for a week on vacation and when I came back checked my e-mail for the coupon and they sent it ONE day before it expired...and of course it had already expired by the time I finally found the e-mail. I called and requested an extension on the coupon...and was told NO!!! I'm sorry but that is shady business. At least give customers ample time to use the rewards and/or mail the coupons. With all the great companies online selling the same crap as Vitacost no need to stick with one that is just plain greedy.
Reviewed Aug. 10, 2019
Instead of giving a discount for $30 Vitacost has ingeniously made an offer of a $30 discount when you place a $100 order. So I did. But wait! You get the coupon in an email, good for for three days. Now Vitacost sends me two to three emails a day, and I did not see the $30 coupon email and looked thru my trash and my inbox and never found it. So this 'bet' Vitacost has for customers not seeing the email, not getting the order placed in the time frame, makes the CEOs even richer.
There has been three other times that 'cleaver' coupons meant that I did not get the discount for products I needed to order and had waited for a chance to save some money for expensive supplements. No one in customer service has any resolution suggests or sympathy in any of the situations. I used to use Vitacost once a month, and loved their quick delivery and numerous coupons and discounts online. NO MORE. The company got sold I was told and things radically changed. I DO NOT recommend this company any longer. Find another discount outlet.
Reviewed July 25, 2019
July 19 - I placed my order. Normal. It was about a $50 order. July 21 - 2 days later I got an email to "confirm" ALL the information in my order (billing address, shipping address, last 4 digits of my CC number, everything...). July 22 - I find this suspicious. I chat with customer service and they assure me it's real and there is no issue with my order, I just need to reply to the email I received and the order will be fulfilled. I said OK, and I did reply to the email, double checked all the information requested was in the response. OK. Done, great. July 25 - I wonder where my package is so I check the status of my order... CANCELLED. I chat with customer service. Why? Because they didn't receive my email. How is it possible to not receive my email? They don't know. But I can place my order again if I want. What??? Not using Vitacost.com ever again. What a frustrating experience.
Reviewed July 25, 2019
I love Vitacost. I've ordered many times over the years and only ever had one delayed order. Items are well packed and always include all my items. Prices are mostly excellent, quality is good, and shipping is free.
Reviewed July 12, 2019
I bought thousands of dollars of products from Vitacost and referred many friends over many years. A happy faithful customer. Then one day in May 2019 they offered a promotion. Spend $100. Get a $25 credit to spend in the future. Nothing in fine print. Said the customer had only 2 days to spend the credit or when it would be coming. I was traveling for a week and the $25 credit promotion came and went. I called, asked for the credit when I got home and checked my email and found out about it, but they refused. I said, "It was a scam, basically a dishonest promotion to get people to buy products," because they didn’t disclose when the credit would come and that it expired after 2 days. I let them know that as a long time loyal customer I no longer will be shopping there due to the lack of ethics. They didn’t care one bit. So I disabled my account permanently.
For them it was honoring a $25 commitment they made in exchange for thousands of dollars of business and many referrals more. But they were adamant. No exceptions. The promotion was over no exceptions, and they did not disclose the rules like they should have. I wondered how many people like me spent $100 just to get the promotion only to find out later it was a tactic to get people to spend but evade keeping their part of the deal? Well I prefer doing business with companies that are more straightforward and willing to honor commitments and have better customer service. Sadly, that was goodbye for me.
Reviewed July 10, 2019
Has Vitacost hired the 2009 trolls who were hired at iHerb and started destroying every shipment there? This has been happening as of JUNE 2019. BEWARE FAITHFUL SHOPPERS! If you haven't bought in a while, THINGS HAVE CHANGED FOR THE WORST, FOLKS! I have been ordering for a couple years, well over $100 each order, every 4-6 weeks. The last 2 orders were dreadfully packed: several heavy jars crushed the chocolate to tiny pieces as everything was loose and tossed around. Same thing today! I received 2nd such order since June 2019. Whereas in the past everything was packed with extreme care, EVERY SINGLE bottle of pills, EVERYTHING was packed with bubble wrap or double accordion paper. Now they only wrapped the food jars and tossed everything together. It is a disgrace, CRUSHED AND UNUSABLE!
The chocolates, the pills, the cosmetics, small glass jars of oils, liquid plastic jars arrived all tossed around, crushed and destroyed. How am I going to request a refund for all that? On top of that, OnTrac didn't deliver till past 8pm. At only 81F in my area, my box arrived with the items boiling hot inside. I tried a chocolate candy, it tasted bland and terrible! The plastic from the bottle of course has by now leached onto the very expensive liquid I purchased! Hard to salvage anything, even if it looks ok, we are gravely ill and with allergies!
I can't show in a photo the plastic leaching onto the liquid but do you want to spend $16 for an item that will now give you cancer!? FOR SHAME VITACOST and ONTRAC! No valid reason why pack so carelessly and deliver past 8pm! I RECOMMEND EVERYONE who receives their package in such UNACCEPTABLE CONDITION TO PHONE VITACOST or email them AND COMPLAIN and REQUEST REFUNDS. The NEW packing department millennial NEED FIRING! If you hate your job, go work somewhere else. We paid expensive costs for our orders! EDIT: It's now over half hour I ate the paleo candy, and experiencing gastric pain. NOT GOOD!
Reviewed July 7, 2019
I placed an order June 7th. On June 10th, the order showed delivered. I was home at the time FedEx allegedly delivered to my door, and had been checking for the package periodically throughout the day. On the 11th, I reported the issue to FedEx, who determine within three days that the package was lost, and they were at fault (drivers are supposed to deliver to the leasing office, or leave a notice and try to redeliver). They told me to contact Vitacost to initiate lost package claim proceedings. I called Vitacost, provided the FedEx case number, and was told the issue would be resolved in 3-6 business days.
It’s now been three weeks and the company is refusing to give me any answer as to (1) when I will receive a credit and (2) why I have not yet received a credit. A couple of notes: FedEx typically investigates these claims and issues a check for goods within 7-10 business days. I know this because of the industry I work in, and having personally filed several claims over the years. Also, if I would have just ordered this product from a Amazon (or any other reasonable firm that does care about their customers), they would have replaced my order immediately. Every time I contact Vitacost, they say “we’re still investigating”. It has now been a month. Do yourself a favor - buy from a firm that cares about their customers and has better service recovery!
Reviewed July 4, 2019
Superb customer service! Speedy delivery, amazing and great products and overall a great experience. I am very satisfied with everything with the company. Way to go Vitacost!! I can not say enough!!
Reviewed June 29, 2019
Friend told me about this product, so I googled it and ordered from Vitacost. Got the supplement, after paying over $28, and the gel caps were all stuck together! Tried to contact company and can’t get the chat to work, and can’t find order info! Have emailed them, but don’t expect to hear back. DO NOT ORDER FROM HERE!
Reviewed June 26, 2019
I’ve been ordering from Vitacost for years. Couple months ago there charged me twice on a order. So I contacted them and they said it was a hold on my CC. After explaining to them that it wasn’t a hold per my cc company they refuse to take off the charge. It was almost a $400.00 order. So had to call my cc company again and dispute the charge as Vitacost would not take it off. Seriously they expected to me to pay a double charge. I was pretty shocked and disappointed as I have always had great experiences ordering from them.
I figured I would give them another chance so I went to place a order and received a confirmation and a week later still no boxes arrived. I called and they canceled my order because of the situation that happen a couple months ago. I took time out of my busy day to shop and then have to call and wait 10min on the phone for them to tell me I can no longer order from them. Such a disappointment in a company. As a busy mom I don’t have time for this kind of bad business ethics.
Reviewed May 23, 2019
This company sucks! Every time I order, it adds things to my order! Then won't let me delete them. When I call they never care about the problems I've encountered. Better off buying vitamins at CVS!!! Never shop here again.
Reviewed May 17, 2019
First time order from Vitacost and it was the worst. Ordered on May 14th and on May 15th received the order number confirmation. With no word on tracking by EOD 15th, I used the "chat" option in their website in which I spoke with a fellow named Ryan who said my order was never processed on the website due to a "site error". Said that I would have to call in to give authorization to have my card charged. I decided to start my road trip early 7 am 16th (many of the items were for a road trip with my kiddos) and went into my local Walmart to purchase most of the items that I planned on getting from Vitacost. I received an email from Ryan 11 am 16th stating that he was mistaken and that my order would actually be processed and shipped "most likely by tomorrow", which would be Sat 17th. After I'm clear into PA I get an email at 2 pm stating that Vitacost had delivered my shipment. Like... what???
I called to confirm exactly what the heck was going on and got treated as if I had made the mistake. The rep told me that "I should have known that I would get charged if I ordered online". I swiftly told the nitwit, that, this theory would apply HAD I NOT BEEN TOLD BY A REP, that I WAS NOT CHARGED. I shop online for 90% of the items in my home and I guarantee that you can receive and order number but your shipment/items no yet be charged to your card. I spoke with a "manager" who told me that I wouldn't do any good to contact corporate because it would just get routed back to her (manager). Vitacost is now telling me as of 16th, that I would have to wait for Monday 19th to see what is going on with my refund. Disgusting display of customer service, even after CLEAR and cited misinformation from a Vitacost employee.
Reviewed May 10, 2019
I tried reordering some vitamins that came to a total of 102.56. The website kept saying that my address is invalid and to update it (even though I ordered from VItacost before to the same address). Each time the site asked me to update my address, they removed $102.56 from my account. A total of 5 times. When I called back today and spoke with Betty, she told me (without getting my account information) not to worry, that this has happened before and the money will be credited to my account. I asked to speak with a supervisor and spoke with Greg, who told me we would call my bank together and that I will answer all of the security questions that my bank asks me (while he is on the phone with me), and then he will tell them to put the money back. ARE YOU KIDDING ME??? I am contacting BBB, Consumer Affairs and reviewing them on every possible website. There is definitely fraud going on here.
Reviewed April 24, 2019
Vitacost uses OnTrac for this shipping in my area. Shipping is fast however, they do not knock on the door for delivery service and my stuff have been either arrived broken or I receive the wrong item, each time I report it. Someone rep from Vitacost named "Rewanda" leaves me her name and number on my voicemail regarding my account. I returned her call a few minutes later. I found out the number she left me was not her direct line, you get transferred several times, and suddenly I was informed she is not there and another Vitacost rep wants to "write" my name and number down? If it's serious e-mail me, why can't I leave her voicemail if it's so important?
Reviewed April 15, 2019
I've ordered from Vitacost every once in a while across the span of the past 2 years and often there were items that arrived damaged. As the company advertises a flexible return policy I contacted their customer support each time I received damaged products. Their support staff treated me like a swindler. It's fascinating they didn't choose to improve the manner in which they package items at the warehouse, because damaged product deliveries continued after I raised my concerns. They also maintained their flexible return policy in this time...and yet I was treated like a second-rate shopper when I wanted them to keep their promise on their company policy. Either aim to deliver intact items or stop antagonizing customers who expect you will follow through on your word.
Reviewed April 6, 2019
I used to order from them every month faithfully. Some months back several common items of THEIR OWN brand would always be out of stock. I took a break until today when I logged on to find it's the same. The first three items I looked up to order are out of stock! THEIR OWN dish soap, THEIR OWN toilet bowl cleaner and Mrs. Meyer's laundry scent. The last time I logged on, I wanted some of their own brand of supplements, cinnamon and turmeric... Nope, out! I'm done with Vitacost. Very disappointed they don't have these very common items. See yourself some time and go down to your corner Whole Foods or Sprouts.
Reviewed April 2, 2019
Vitacost billed twice for my order. For 2 weeks they claim they are working to resolve it but have done nothing. I have called and emailed multiple times and they still have not refunded my money. Customer service just keeps saying how called their customers are but this is not what anyone expects. I expect to pay for what I purchased...nothing more.
Reviewed March 27, 2019
I've been shopping at Vitacost for years online and have to say that their customer/order support is among the very best. If I ever had an issue with an item becoming damaged during the shipment process, I'll have to do is report the issue in 15 seconds and I'll be sent a replacement or refund within minutes; I don't even need to go through a lengthy customer support chat just to get this done; you can do this seamlessly within their past order interface. Plus, their prices and selection are among the best for organic, natural products.
Reviewed March 27, 2019
I have been a customer for years and never had any issues except for my last 2 orders. First order I ordered many heavy items like flours and dish soap and such, and many small items as well, well when I opened the box, all of the heavy items were on top scattered and squished everything underneath, the flour was not packaged well so it had flour mess all over inside. Second package got it today, the box was actually opened and left on my doorstep, mind you I saw the carrier dropping it off on my ring so I was home, everything inside, scattered again, damaged items inside, not sure what is going on lately but not happy.
Reviewed March 24, 2019
Though I’m an Amazon customer I am hesitant to purchase certain items from there because it looked, felt, smelt, fake. So when it comes to leaping bunny certified products I’d rather order from Vitacost. :) Their packaging has always been very thoughtful of the planet at times which I do appreciate. Unlike Amazon plastics galore with their fake items it reminds of cheapy China products and I hope Vitacost won’t ever downgrade to that type of quality. Thank you.
Reviewed March 18, 2019
When an overseas shipment failed to arrive within a reasonable amount of time, I contacted customer support and asked for their assistance to help locate the package. Their canned response was to wait 60 days before we will help you if it still did not arrive. 2 weeks later I contact DHL their shipper, who used USPS to actually ship and they advised me that USPS never actually shipped the product and it never left the US and the package is lost and I needed to contact Vitacost, which I did.
The items ordered were time sensitive and I appealed to Vitacost customer support to either resend the package or give me a credit so I could order elsewhere. The response I received was that DHL-their selected carrier was often incorrect and there is nothing they would do before 60 days were up. No attempt was done to see what happened to the package. I received the same exact response from 3 agents which indicates that Vitacost customer support agents are reluctant or unmotivated to go beyond cutting and pasting prewritten FAQ responses.
Reviewed Feb. 12, 2019
I ordered 3 bags of GFB bites: Dark Chocolate Coconut. Great delivery time, however, the products were stale. I can tell because they were hard, difficult to chew, old! I get these all the time at a local store, and they should be soft! Was very very disappointed. Not worth it, when the products they give you are past the due date!
Reviewed Feb. 9, 2019
Over years of ordering from Vitacost, we have only had one problem with a Vitacost delivery. We ordered a case of Oat Milk and one of the boxes had been damaged in transit. Because each box of milk was in its own plastic bag, the milk did not spread throughout. I contacted customer service and immediately received another box to replace the leaking one. I was shocked at the negative reviews on this site because our experience has been so positive. No problems with any items we have ordered from Vitacost.
Reviewed Feb. 2, 2019
I have found out the hard way to check all expiration dates on all products from Vitacost. They have sent items that are very close to the expiration date with less than 2 months left. This is not acceptable and not professional. Most products should have a year or even two on the expiration date. Then, I am requested by Vitacost to return these items and told that I will have to wait over 3 weeks to get my refund. This is ridiculous.
Reviewed Jan. 25, 2019
I was happy with my first Vitacost experience, which happened to be on Black Friday. After my purchase, they sent me a 30% off Vitacost brand supplements coupon in the mail. To my delight, the supplements I wanted to buy were also BOGO 50% off. I stocked up my cart and was ready to get the BOGO deal PLUS my 30% off coupon! Well, I should've known it was too good to be true. After multiple times trying to check out, the website would just not work. I got error after error.
After contacting customer service, I got a response saying they were having website troubles and that now I should be able to make my purchase. Of course, by that time the BOGO sale was over! I wrote to customer service again and expressed the fact that I should have gotten those sales because I tried placing my order during the sale, and it was their site's technical issues that prevented me from doing so. Never heard back from them. Very disappointed, and they just lost a customer.