SmileDirectClub Reviews

I’m currently waiting on my second set of aligners, because the initial 5 month plan didn’t go as projected. I was recently told that my second set was rejected, which makes absolutely no sense because SmileDirectClub is the reason my teeth are the way they are now. I’ve been wearing my last pair of aligners for going on 3 months now.. Will someone please give me an update or a full refund because I’m very disappointed...

I went to your smile bus in Topeka for a 3D scan & worked with Iman. Iman was friendly, but when it came time to make a decision on payment she was EXTREMELY pushy. I told her that I needed to go home to check my finances & to discuss it with my significant other. She then assumed my significant other was a male & made assumptions “well he knows you’re here today & he supports you so he should be on board with this & you should be able to go ahead & pay for it today.” Also, I initially told her while I was interested in smile direct, I might need to wait a month or so due to finances. When I said this her tune immediately became harsher and less friendly & almost acted like she wouldn’t do the scan that day.

I requested an additional impression kit as I felt my aligner adjustment wasn't complete. The ability to get information after the fact hasn't been an easy process and the response time certainly hasn't matched my initial interactions. I was pleased with the process but the end results aren't what I was expecting. I still have a recessed tooth at the front of my smile.

The staff was great. Very friendly. But advertisement and promotional material stating you can use your insurance to cover isn't true. I have extra coverage through my employer for ortho and self managed orthodontia is not covered despite promotional material and in office staff saying it is. Just do your own research before you complete the sign up process to confirm how it's covered.

I ordered aligners from Smile Direct and when they came, they didn’t fit at all. They kept falling out of my mouth. I immediately called, and in the ensuing months continued to call, email, and message, but despite repeated assurances, they never allowed me to talk with anyone who had even a remote idea what they were talking about. I was told by a succession of customer service agents that I should use the “chewies” and open the next pair of aligners, which would “probably fit better.”

I was busy after my teeth straightening was done, and I didn't notice till later that the retainers had allowed my teeth to go right back to crooked. I wore them every single night. SmileDirect gave me the runaround, asking me to send and do things that were so much trouble I couldn't do it, like going to their offices during the early pandemic. Really bad customer service.

Impressions were fine. Had to redo them a second time. The trays were a little tall for the back teeth and dug into the inside roof of my mouth when trying to get the molars to touch the bottom of the tray.

I am very disappointed with the service I had. I was anxious to get my treatment started but not happy with the way things turned out. I was told at the start that if the doctor allowed me to do top only aligners, as I have nothing wrong with my bottom, that there would be a reduction in price. Then once I waited an extra two weeks for a smile plan they told me that is not the case since the care is the same, even though it is half of the aligners.

Well the experience was basically okay. I honestly thought it would be more advanced technology wise. I found it very interesting that the person who assisted me (she said she was the manager) and we had great conversation. That was until I decided that I would think about committing to the “club.” After that, she basically dismissed me which I found was off putting and Hilarious at the same time. Clearly she was only interested in meeting her quota. I honestly think the club misleads people in that if I have insurance then why not contact my insurance (since you ask for the information) and be done with it as most places do. Nonetheless, I’m not interested in this club since I have to pay a large amount of money upfront. This is why I have insurance.

I’ve had a wonderful experience so far with Smile Direct Club on my journey to a brighter more confident smile! I received my impression kit in a super timely manner and I couldn’t wait to rip open the box and send back my impressions! Having been part of a dental assisting program I had experience taking impressions so I found this step super invigorating and captivating. I just received confirmation from your dental team that I’m an eligible candidate and I reviewed my smile plan. It's amazing to think I’ll be able to straighten my smile in 4-8 months! The price is super reasonable and the pay as you go plan is an amazing perk of your program. I am eager to receive my aligners And straighten my teeth! Thank you so much for accepting my as a candidate and I will definitely be recommending to everyone I know! I smile with no teeth for pictures now.. I can’t wait to see the transformation and to show off my new smile!

I have to say most of the people I talked to were amazing and very helpful. I was a little disappoint that I couldn't come to an agreement on the payment plan. I'm a medical student at Tulane University and my budget is really tight. I really want these aligners and I set everything up so I can get my first set but I really wanted to see if there was something more that can be done. I have an immediate family member in the military who received a pretty solid discount which I would have been willing to pay the whole thing cash right now if you guys could have given me a similar price. I asked about an EMS discount and they didn't help me with that either so I'm definitely not very happy about that.

After I had gotten my scan from the girl. I told her that I was definitely interested and my tax returns were coming in a few weeks and that I would pay in full. She told me to use care credit and to see if I could qualify for that to make a payment and get started right away. I told her I didn’t need to because I planned on paying in full right away. She said please just go on care credits website to see and I said I didn’t want to sign up for that because I’m working on buying a house right now and cannot sign up for anything that would change my credit score. She said it wouldn’t and just to see if I could get approved. So, I did what she said then it automatically signed me up for a credit card and my credit score decreased by 11 points. Which makes me very furious, because she said it was just to look. So, now I changed my mind about getting Smile Direct now. I told her I’d sign up in a few weeks for it and pay in full, but now she gave me a definite reason to not sign up.

Kit arrived; impressions taken and returned to SDC. Time passed then received notice the impressions weren't acceptable and that I needed to go to a SDC center for digital impressions. After scheduling an appointment and driving 40 miles round trip it became a lengthy process that included a sales pitch. I was promised follow up from SDC that would include a program description and clear time period required for my re-alignment process, nothing was sent. Then after more time passed I received an email stating the 3D scan was invalid and I was to return to the SDC shop for another scan. On March 8th I emailed back asking why I would need to be rescanned; on March 9th Katherine M replied stating the scans were actually done properly, that she would "escalate" the issue and that I would have a response in 3-5 days. Now 5 days later - no response?? This process doesn't build confidence and is unprofessional.

Smile Direct is a very fast and efficient way to get straighter nicer teeth, I haven’t gotten my retainers just yet but I’m so so excited. Thank your team so much for making me think that I’m going to have perfect teeth finally.

Was a thoroughly enjoyable time to get my teeth scanned - it's so precise. Looking forward to getting the plan and starting right away. I want my teeth to look like all the pictures - hoping for the best!!

When the aligners would come or even my retainer, there would be too much plastic left on the end. It'd create a cut in my gum then I'd have to take forever and file it down with a nail file. That process is tedious and kind of annoying. But I had a positive experience when I think that when issues arose, they were more than willing to help me and pretty apologetic with that so I felt valued as a customer.

I got the results that I was looking for and the process was exactly as they explained. I'm happy with the results.

The scan was great and seemed thorough. The people were kind, but...I asked about financing and was told that I could see if I would qualify for a Carecredit. I voiced that I didn't want to affect my credit and that I don't want to be charged for anything. I also told them that I was not ready to make a decision to get aligners for my daughter. I was assured that I would not actually be charged anything and that I could make up my mind later. I was charged the full amount on the card. Surprise!! No good....

Let me just say this- I only had a small gap I wanted closed. Always had great teeth, regular check ups every 6 mo etc.. Today, I now have Stage 5 Periodontal Disease, receded gums and a cleaning now cost $1999.95 (insurance won't cover) vs free basic cleaning with insurance. Only change was using SDC. Also, 50% bone loss compared to my x-rays taken 6 months ago. DON'T DO IT!!! SDC won't assist with the mess they created.

I was worried that I’d mess up the impressions and have to wait forever to try again, just for the same thing to happen. I was so wrong. The kit got to me the very next day and I didn’t even end up needing a second kit. The kit comes with 4 total impression trays so if you make a mistake, they’ve already got you covered!

Adi provided me with a very pleasant experience. He was extremely understanding and super friendly! I would definitely recommend anyone who has considered SDC to book an appointment without hesitation. I have already recommended it to several of my friends!

My smile didn’t turn out and when I informed the team, I was sent clay for more impressions, but have heard nothing since. I’m wearing my retainer at night, but haven’t heard back if this is what I supposed to be doing. I’m still waiting for the ‘finishing’ aligner, since my 1st set didn’t complete the alignment. It seems I’m back into the first timer queue and have no clue what’s going to happen next. Please advise and thanks for asking.

This was my second time doing the impressions and feel like the impressions didn't come out as good as the first time. On one occasion, the clay did not come out with the tray and remained stuck on my teeth so it got ruined. Hopefully the three impressions I submitted are good enough and continue my treatment.

I had the greatest experience with Yasmeen! She is very knowledgeable about the product and the process! I had to bring my Special Needs 26 y/o daughter, and she made us both feel so comfortable. She was very experienced with the equipment for the scan - it was one of the most pleasurable dental experiences!

Please note that this review has nothing to do with the gentleman that helped me. He was very nice. Smile Direct is a hard sell for one thing. I was being sold the minute I walked in the door. It was like an assembly line. There was nothing but photos of very young people all over the waiting room and offices. For your information, people of all ages are getting their teeth straightened. I also did not like the fact that I was responsible for getting reimbursed by my insurance. Smile Direct should be responsible for sending in my insurance papers.

Updated on 03/09/2021: I read the response from Smile Direct Club. Totally unsatisfied. Do you guys know how many times I asked everyone, including a Julie on the phone? She told me that it was fine to just cancel everything. She'd be frustrated too because there is absolutely nobody who can help me and she cannot get me her supervisor. They all said they cannot give me any email addresses, other than customer@smiledirectclub.com. When I email that email, it says I have been blocked. So, I'm sorry but I will just be returning. Ya'll also have my number on file I'm sure, as well as my email address. So no thanks.

I ordered my impression kit in December 2020. I took the required photos, completed my impressions, and mailed the impressions back to Smile Direct Club on 1/4/2021. My impressions were received (according to USPS AND my SmileDirectClub account dashboard on 1/6/2021.) After two months of back-n-forth emails, I FINALLY received the plan for my new smile. I kept getting the same basic response from all of the Customer Care Advocates... to "please allow 3-5 business days...". A couple of them actually said they never received my impressions... even when I sent them pictures and screenshots of the scanned package, receipt name, etc. Well two months later, I finally received the plan. And you know what??? They are texting me, calling me, emailing me, etc. almost non-stop. Where were these people when I needed answers???

I took a day off work and visited the closest Smile Direct center, which was nearly an hour away in King of Prussia. My experience there was very positive and the associate that took my scan was great. I was told that everything looked good and I would have my "smile plan" ready in 72 hours. Two weeks went by and I did not hear anything or receive any updates in the portal. I called and was transferred around but they said my case was rejected (?) but they would inquire why and contact me. I did not hear back for another week but when I went into the portal I found that they now had a "smile plan" for me. However, the video for the teeth in my bottom jaw showed no movement at all, just a fairly minor correction to my top jaw.

I chose SmileDirectClub for the fact that I had opportunities to make payments. Through my insurance, they make you pay in full instead of payments and this was just a cheaper option. The process was very easy. I really wanted to fix everything about my teeth but mainly the crowding on the bottom half. The results are great. And I've been really pleased with customer service. My treatment went a lot longer than it was supposed to. I had gotten pregnant during the process and couldn't complete it. Customer service was just so understanding when I told them that I needed to get a whole new set and start over. And they didn't charge me extra or anything even though they could have. Overall, the service that I received was amazing.

I sent in my pictures and impressions, was notified that I’d be contacted within 3 days about my “new smile” and never heard back. Also my account apparently no longer exists in your database, so no way to see what’s going on. Wish I’d hear something back.

Courtney (Arlington/Grand Prairie) was awesome. She was VERY pregnant and she was still very professional and helpful. She explained everything and made sure that I understood. I wish more people had her customer service skill set!!

I sent in my impressions for a touch up because my teeth are not straight after completing my treatment. Before doing this I received an email from you saying I need to order a retainer right away. You should have emailed me asking if I was satisfied with my treatment, are my teeth straight, etc. Never got that email. So I ordered retainers & now I'm out $100 bc I need more aligners. No one told me if I am supposed to continue to wear my last set of aligners or the retainers while waiting for my touch up aligners to be made. Also, how long until I get my touch up aligners? No word on this either.

The process was smooth. I was well-informed along the way and what to do and what not to do. But the result is not quite what I expected right towards the end. As I look in the mirror, it seemed like one tooth did not straighten just a milli-fraction. I contacted the company two weeks ago and they said they would get back to me in three days but I haven't heard anything yet.

So far, your service has been amazing. I’m happy with my 3-D treatment plan but some changes need to be made in order to make my plan perfect before I purchase my aligners. My right side of my mouth from top to bottom looks fine but my left side is a little concerning to me. The aftermath of the treatment plan leaves me with a wide gap on my left top side of my teeth when I asked for no gaps at all. If it’s possible, could we make that gap lesser and make sure there’s no crowding and no gaps at all. I know that it’ll be a little tricky because of my missing tooth on my left side of my top teeth but I really hope that we can figure something out so that I can have that picture ready smile.

I've been a member of club since September 2020. Original treatment plan was to be complete January 31, 2021. Last set of aligners caused damage to tissue in my mouth and required me to have an emergency dental visit with my Dr. He was not impressed and advised me to leave SmileDirect. I decided to give another chance. They requested I have a 3D scan done. I drove 1.5 hours to King of Prussia location. The location had a promotion for free whitening light/kit upon completing scan. I did not receive it upon completion. I wrote a Google review and Anna from the king of Prussia location requested I email her about the issue. She then advised me that due to me being there for a touch up I was not eligible. This company sucks and I'm now going to head back to my regular Dr. And see about beginning the process of a possible malpractice suit.

My daughter likes her new smile. She had the aligners and she's starting on her retainers now. She's satisfied with SmileDirectClub.

Everything was great until I opened my box and found no bottom aligners. I don't recall anyone telling me I was only getting the top aligners. I called customer service and they couldn't tell me anything. I am so disappointed, this is far from what I expected.

The girls working for SmileDirectClub on the bus that came to Des Moines were the best to work with. All were super professional & personable at the same time. Made the overall experience better along with the technology used. Great job!

I had already been to my dentist and had asked about their options but it was really expensive. I figured I wasn't gonna do it. When I've seen the commercials for SmileDirectClub, they were talking about it being affordable. I had checked online and it was a lot more affordable than my personal dentist. I looked at some reviews and figured I might as well try so I did it. I went to one of the pop-up stores and they scanned me and talked to me about the options. From there, it kind of took off and it was easy.

The email that was supposed to show my lower teeth straightened actually showed no change. I only need minor fixes so think I am paying as much as someone who had more issues. Needs to be under $1,000. Do appreciate the teeth whitening kit.

I liked that I didn't have to go to the dentist continually and update my program, and I also liked the price point of SmileDirectClub. It was cost-effective and quicker than most alternatives. I was happy from start to finish and the reps were great.

I was seen in person at the mobile 'bus' in Des Moines. I explained that I sought correction for crooked bottom teeth. When I spoke to staff who did the mouth scan, I was told they could do with these aligners. When I received the email showing my 'smile' after correction, the animation of my lower teeth didn't work. I called the 800 number to ask about this and was told they are unable to straighten my bottom teeth with aligners. This was very misleading and the dentist's report did not say anything about this.

The impression kits came with very clear and easy to use instructions. Simple kit to use and return, with a clear process online of what was happening. I used a promotion to get the kit, and everything was followed through with without any hassle whatsoever. Definitely recommend this service.

Going through SmileDirectClub's process was easy and I had a good experience with their reps. Everything went well. Before, my canines were sticking out. Now I feel a bit better about my smile. I only had the treatment for four months. That was great.

I have had braces before and the experience was not the most pleasant. However, coming to Smile Direct Club the process was incredibly fast and advanced with the different kinds of technology they used. My smile guide Dolores was very sweet and made me feel extremely comfortable and sure that my smile would form in the best way after this process. I would say she was the main reason I didn't have to second guess this one bit. Thank you Dolores!!

My dashboard comes up as error. The customer service rep I talked to was helpful and put through a request for an information update a week ago. But I haven’t seen it yet. And the online chat is a joke. Let me know if you’d like the screenshots.

I started my smile journey from last May so I've been with Smile Direct Club for 10 months but last 6 months they didn't do anything right. They just kept ignoring my requests. I ordered my retainers on Jan 1st or 2nd 2021 and I haven't got them yet. I've been wearing 2 weeks aligners for over 2 months and they haven't even shipped my retainers yet. (Literally I asked them to ship them for 5 or 6 times and never happened.) My aligner won't last long anymore and I don't know how long I have to wait to get my retainers. I don't even know if I can get it. PLEASE PLEASE SOMEBODY HELP ME. Oh and one more, before I start SDC, I had crowded teeth and they fixed it but I've got space instead. I DO NOT recommend SDC. Think twice.

When I used SmileDirectClub, I started seeing results after a couple of months. It's been a year and a half now and I'm done with the process. Initially, my bottom teeth were crowded and they overlapped so they tried to fix that. Now they are definitely straighter. There is still one tiny spot but other than that, they're much better. I'm satisfied with SmileDirect.

The process has been good except for the payment options. My HSA did not have enough to pay for the full cost, so I needed to divide it onto two cards. That is not an option on your payment screen. I went to the chat window for help. It literally took a half hour to make the payment! I got the feeling the person was having to juggle multiple chats because there were long waiting times in between comments.

SmileDirectClub was less expensive than some of the other teeth alignment companies. Their process is great and the results I've had have been remarkable so far. But, there's one thing that I have continued frustrations over. When they want me to send pictures, between my wife and I, we've never been able to successfully use the link to send them. I've told SmileDirect about that and it never gets resolved. It delays the process of being able to get my teeth straightened, getting timely responses, and getting the aligners.

Impression kit was very much a challenge for me and you all help me a lot. I had some difficulties with the kits for five times straight and I was getting confused. You all did a good job though honestly.

Sarah was my Smile consultant and was courteous, thorough and on-time, and quick! She explained everything she did and was gentle and patient. Unfortunately, the bite alignment issue is not one that Smile can correct. The follow-up from Riley after I received my recommended Smile plan was too high pressured and annoying.

I'm with SmileDirectClub since 2018 because it's been some time where my aligner has been delayed. I'm pretty much happy with it. The price was really good too.

My teeth are not straight after the 5 month, 22 hour a day program, retainer didn’t fit, on my second set of impressions being sent out. They have had my impressions for 5 days now and no word back. I will probably have to drive an hour to the nearest dental office to do more impressions or scan. No one tells you how common this is, not even the company until it happens.

I had a great experience with SmileDirectClub from start to finish. They exceeded my expectations and overall I feel it’s a great company! Will recommend 100% to anyone. Love their affordable products and effectiveness! Thank you SmileDirectClub!

The cost was the main thing I went with SmileDirect. I also liked the ease of it. I was fortunate that the SmileDirect facility was nearby so I went there. They did the impressions and got everything rolling. I was supposed to be done in October but I didn't feel like my teeth were quite there. I went back to that facility and they took another look. Additional aligners were ordered for me and the second ones were done shortly after Christmas. I could have gone longer but I didn’t have the time to try to pursue that. It’s definitely worth pursuing as long as it's a fairly easy process. But if it's a complicated one, like a teenager, I don't know that that’s the best.

SmileDirectClub was everywhere. It caught my eye and I called the number. It was very easy, effective and fast. The treatment plan was initially six months. However, I had to get some touch-ups and those were an additional four months. SmileDirect has a very fabulous customer service. I can always reach them whether through their online chat or an email. I usually always hear back within a couple of moments, if not the following day. So, that's very nice.

I heard about SmileDirectClub through a friend who had it. My teeth were just messed up in the front. I just wanted a little fix instead of just braces. The process was decent, ut I got a second wave of aligners because SmileDirect said they weren't what they could have been. But none of them ever fit. I had to keep ordering them and doing the moldings. So, I just said, “Yeah, there's no point in doing the rest, so I'm just going to get the retainer.” Other than that, it was amazing. My teeth are straight as they could be.

The impression kit was easy to use, but the lack of communication is a bit frustrating. No one let me know that they received my impression kit. The only time someone reached out to me was if I reached out to them first.

I had one tooth that was really crooked in my front and it didn't start moving out until the last four sets. It was such a slow process. But I'm in my last week now and they're straight so I'm pleased. SmileDirectClub gave pretty good instructions on it. Every time I had to call and ask a question, it was answered quickly.

Nichole was a great Smile Guide and walked me through the entire process without rushing. It was comforting to know she was well-versed in the process and the visit went well despite all of the craziness with COVID-19.

When I arrived at 75 S Broadway, was greeted by **. She was very friendly and personable. The office was clean and the procedures were sanitary. ** wore gloves and changed them after using the scanner in my mouth making sure to not touch anything before she did so. I felt very at ease. She was adept at using the 3-D scanner. When she was done she asked the other woman in the office to check and sign off on the scans. This woman was also very friendly and knowledgeable. It was overall a great experience.

The SDC professional was very welcoming from the very beginning of the visit. She assured me of any concerns I had and questions which was super helpful. This is my first journey with any cosmetic adjustments for my teeth and look forward to a great experience the rest of the way!

After 2 weeks from receiving an email from the dentist that my photos were reviewed and all was proceeding, I received a phone call yesterday telling me they were only proceeding with my top teeth. I went there for my bottom teeth not my top. They are scammers!! Would not recommend to anyone.

It was a little bit more convenient with SmileDirect's payment plans and they had really good reviews. I had a lot of overcrowding teeth and teeth overlapping at each other and the process has been great so far. I was supposed to complete my first round and I noticed my retainers weren't sitting right. They had me go and do another 3d scan. They gave me an option and I decided to go with that. It's gonna take me a little bit longer, but at the same time, I'm still really happy because it has moved my teeth. It's not as crooked anymore.

My aligners have made a big difference and when I completed my first full set but was still not quite where I needed to be I was assisted very quickly and sent a new impression kit to get an idea where I was and continue at no extra cost. No hassle!!! I was so grateful and surprised. Now both myself and my 2 daughters will be in aligners all at the same time. I highly recommend Smile Direct to everyone I can. Terrific customer service.. It’s rare in this day and age.

I had one tooth that was really going out of line and it was driving me crazy. SmileDirectClub had a Groupon. I went through the first set of aligners and they agreed. I did another impression and they agreed. I also had to go through a second set of aligners. The one part of the retainer I have gaps out a lot, but I just don't have the energy to ask for a new one. On the whole, it was very good. Every time I had to call for something, they were terrific.

I am currently on my 4th treatment plan. I had minor adjustments to be made from the very beginning. I’m very disappointed, frustrated and very concerned that a year later my smile is still not right. I have asked for a refund, but that has gone unaddressed/ignored. I have voiced my concerns in detail each time, but each time I am having the same issues. The reps alway insinuate that I’m not following the instructions. I have followed every instructions to the T. I have had fit issues, poorly made aligners to where I had to cut and file them and still had to endure cuts on the sides of my mouth and gum swelling. Which prolonged my treatment due to having to take a breaks to allow my gums to heal. I have overlapping and spacing in my teeth that I didn’t have before. My bite is off.

SmileDirectClub was a lot cheaper. It started off with the whole thing online where I submitted my insurance information and they checked it for me. It came back I found out that my insurance was willing to pay for half of it, so I went ahead and went through it. I was having an issue with my aligners because they didn't fit quite properly. My top one fits fine because I could tell, it was next to the gum, but my bottoms were not. I had a lot of spacing up underneath my bottom one really bad. I called up their customer care, and they told me to come in for refitting and they would get me some new aligners. But before I could get into an appointment, everything got shut down because of Covid. So I went through the spring and summer just trying to make those aligners work and it really didn't work.

I had a great experience at the Smile Club location in Richmond. The entire staff was welcoming and made me feel comfortable. My consultation was very informative and I was amazed by the 3D scan! I am looking forward to my new and improved smile with the help of Smile Direct Club!

Start to finish... Unprofessional, slow... Constant mistakes... Sent wrong aligners for someone else’s mouth mixed in with mine. Completion of the aligners still left at 90% of ultimate correction... No help in sight.

I am very pleased with Smile Direct Club and the excellent way they worked with me for my son, Jayden. I would highly recommend them. The staff is very friendly and accommodating, and I am pleased with the way they wanted to get his impressions perfect.

Amazingly easy and comfortable process. The convenience of doing impressions and photos at home was a pleasure. Always wanted a nice smile but disliked the orthodontist experience at an older adult stage.

SmileDirectClub a really economical alternative. I appreciate the fact that as an adult, I can remove them when needed and I don't have metal braces in my mouth. After my aligners were finished, my smile still wasn’t straight. So, I contacted them because they had a guarantee. They then sent me another impression kit to create more aligners for me to finish the process.

I did not order because I only wanted not needed a small change in my bottom teeth. According the the tech I dealt with the day of my scan someone would be calling me with a discounted price due to the fact that it is only my lower teeth. No one has called me and your company is asking me full price which is double the cost of real braces with an actual Dr. You really need to improve your pricing and process!!!

At every possible step of the process I've selected night aligners. My order came in and they were daily aligners. I chatted and called in for support and was told they would need to re-review my request to see if I was a candidate for night time aligners. A week goes by and somebody from SmileDirect calls me for a survey, I ask about the status about my request for night aligners. He looked through all of the notes in the system and said he sees my aligners are being printed for night time aligners. I wasn't notified of this (positive) change of events or that a decision was even made. I log into my account to find the order number for this survey and see on my account that they have me down again for, wait for it....daily aligners! Not sure if it's worth my time to chase this down again, I may just ship everything back and ask for a refund.

SmileDirectClub was a little bit more affordable. They also had a lot of good reviews and it was something that had the support that you could call anytime so I chose to go with them. They offered reminders to switch aligners, which was really good in this busy life. The overall result, my bottom teeth don't 100% match the layers and I'm actually doing their touch-up program. My teeth were so crowded that it was taking them a little more to move. But they are probably 90% better than they have been and I'm pretty happy with my new smile. I just want to even my teeth a little more 'cause it does set a little lower. I will be perfectly happy once we get that fixed. SmileDirectClub is an easy and accessible way to straighten your smile at home.

I received notification that my aligners were received on 2/1/21 and that I would get my custom plan in about 3 days. It's now been 8 and I have yet to see any emails about it. Just curious where things are at. The impression kit was easy to follow and return. I'm interested to see how accurate my aligners will be going this route compared to the scan that I did the first time around.

I was so pleased with the experience at the Smile Club, and with Smile Direct general. It has been an easy to understand and satisfying experience thus far. I can’t wait to start my journey with Smile Direct Club.

I saw an advertisement on Facebook of getting a free assessment from SmileDirectClub instead of being charged for it, so I took the opportunity to do so. It was fun and exciting. It was new to see the machines and the innovations that they've come up with to do the images and the customer service was absolutely fantastic. The walkthrough and the communication that were given were phenomenal, too.

I chose SmileDirect for the timing and the pricing. The results are phenomenal. I did one modification after the regular and it made a major difference. I was very happy with it. It turned out really well. I get compliments all the time and I've turned on probably about 10 different people. At least three have already done the process and at least two more are going to be doing it within the next couple of months.

I have asked about my insurance and provided the info. I was told they would check on it and get back in a few Days. Several days later I called to check and was told they would get back with me that sometimes it takes a few Days. Well my plan and aligners are now ready to purchase and still no word back about my insurance. I’ll go through a company that will at least try my insurance rather than one that won’t even check and get back with me.

Everything has been wrong since day 1. And now the 3D doesn’t even look as how my teeth are now and after the 4 months plan my biggest concern (fix my middle line) doesn’t even gets resolve. “Dentists” working at Smile Direct are a joke.

There are many discount codes to purchase Aligners for a cheaper price. During this terrible financial times I wanted to use a code to be able to help bring the price down. All companies are suffering during this time. I chatted with someone and no codes could be applied. Unfortunately you lost a customer and some business for not getting at least some payment to help the business.

It was just fun getting the box!! The packaging and instructions were amazing! I have had an amazing experience. I had some questions and contacting customer service was fast and super helpful. I had braces when I was younger and I would recommend Smile Direct over braces for anyone. The accessories are just as fun and amazing as the aligners!

A friend sent me an invitation with SmileDirectClub and I had a $100 coupon. I saw her result so I decided to go. My new smile is great and quality-wise, it's nice too. It looks really well. I still have those little holes in between my teeth that I can't get rid of because my mouth is that way. But I like it, in general. I would recommend SmileDirectClub. It's a great solution for an affordable price to fix your teeth.

The experience itself was great, but the lie they told me wasn't. The woman made it seem like it was going to be simple as 1,2,3, which was a lie. Took all my bank info just to get denied! I told her I had one really crooked tooth before and after the scan. She said they would be able to fix it. I got a call today saying I cannot be helped, but they can do my top teeth, which I have no crooked teeth. Waste of time! FALSE HOPE.

I've been with SmileDirectClub for a year and I like the results I've been experiencing. I started off with overbites and my bottom teeth were crowded. I'm fairly close to a great smile. I always thought that dental treatment was very expensive. SmileDirectClub made it accessible.

I was unsure about trying at first since I was worried I wouldn’t be able to use the kit, but I was so wrong. It was so easy to complete and send back. Super excited to get the smile I always wanted for half the price I was told by my dentist!

Hi, I was really discouraged first of all by some reports I read online and especially one from NBC news Feb 18, 2020, it reported a horror story and other problems that other people have had. That really scared me away and then to add on top of that I received the 3D results email and it showed changes to my upper teeth but absolutely no change to my bottoms. For this kind of money I will use it towards an area dentist and have someone that can give me better results and care than Smile Direct Club. It’s a great idea, but the reality of it is much different.

I am very dissapointed with your service. All the emails I received from you all said someone would contact me to discuss the best option for my child. I never received a phone call. You all just took the money out of my account without permission. I even submitted information for insurance, and you all said insurance would cover some of the cost, but you all took the whole amount out. I am not happy, and will not recommend you all to anyone.

The kit was easy to use but I don’t think I will be buying the Aligners because of the price. I only need them for four months and don’t think it’s a fair price to pay for something for 24 months when you only need it for four. People who need it for less time should pay less money.

SmileDirectClub as online and I didn't have to come to the office, which made me decide to go with them. I’m loving it. The molding part took only a few seconds and I mailed it. I got the reviews back and it was super fast. My bottom teeth was packed together and it only took four months for them to straighten back out. It’s fabulous.

During my consultation I was told that all my problem areas could be fixed. I waited 2 weeks for a smile plan that is estimated to take 72 hours. Once my smile plan was complete I noticed the gap on my bottom right side did not as small as I would like. I chatted with a representative who told me the problem would be corrected. I waited another week for an updated smile plan. I reviewed the new smile plan and saw barely any changes to my bottom right side gap. I chatted with a representative again, only to be told that what I want to accomplish is not possible for SmileDirectClub. I wasted 3 and a half weeks, almost a month waiting to see a smile plan that is completely useless. I could have went a different route and have started a different treatment by now if I knew sooner that my desired smile could not be obtained using SmileDirectClub.

I had a great experience, everyone was nice and friendly. They took pictures and did a 3D scan of my teeth and explain everything to me. She walked me through everything that comes in the box step by step. I would highly recommend a SmileDirectClub to my friends and family.

Getting everything set up was easy. It was very smooth. I had to contact customer service because I haven't received my retainers. When I called, they told me that it was on some hold. But they took it off the hold and sent them to me. My gaps were pretty big. The process took four months and it was pretty fast. I'm closing my gaps. They do free refinements, and I had sent my impression kit. But I haven't gotten any response back. I called the other day to the customer service and she sent a request, so they can give me an update. But I still haven't received any updates yet.

I liked the simplicity of SmileDirectClub and the pricing. The customer service was outstanding. I wanted to fix some gaps and overbite, and we started out with the moldings and sending them back. Then, I got my aligners. I had a problem with the aligner plan right before my treatment was done. So, they had to redo the whole kit and we did another plan. I'm currently on the new plan and so far, it's looking good.

Communication is easy with SmileDirect and they do follow-ups, which is great. The whole process itself was not difficult and it offers flexibility. A lot of persons may not have the time to go into an office and make an appointment so, it's very convenient to have the product shipped to you and within a matter of days, you get it right back.

SmileDirectClub was cheaper than getting braces. For the first two weeks, I wore them for 22 hours and then after the first two weeks of retainers, I wore them at night. I had to redo a little bit of the molding towards the end. It was one little thing that needed to be fixed, but they did it quickly. When I had to go out to the office in Jacksonville, they were extremely helpful. They helped me with everything I needed to get done. Everything went great. I was very happy with the whole process. I'm satisfied with the results. I'm done with the whole program now. I’m just with the retainers.

Whenever I started looking at the SmileDirect, I felt that it was more affordable. I had braces before when I was in high school. I quit wearing my retainers late in my 20s. And my front tooth had jutted back out, and it’s resting on my bottom lip. Whenever I wake up, I have this indentation in my lip that was sore, especially in the winter when it's dry or you get a cold and you're sick. As the day would go on, it would get better. But I didn't like to smile for my pictures anymore. I wanted my lip to quit hurting. I'm done. I just wear my retainers at night. I love my new smile.

SDC did a great job on my teeth and at a very competitive price, unfortunately Customer Support is the worst I had ever had to deal with. Unbelievable incapable of handling any issue. Beg that everything goes well and you don’t need any help.

I had braces as a child but I am much older now and my teeth were starting to shift. So I knew that these aligners would probably do an excellent job, in which they did. I liked everything about the process. I liked that I was able to call. If I had questions, somebody answers. The aligners were comfortable. I could feel my teeth moving. I didn't need a whole lot of movement, but they really made a significant difference, and they look great. I love them. My boyfriend tried it on his teeth and SmileDirect told him that they weren't able to handle his case. So I like that because that was honest, rather than set expectations high and not be able to deliver.

It's less expensive than braces but it requires a lot of self-discipline. I'm still waiting to hear back from them again because I haven't gotten my retainer. They were evaluating to see if I needed to go use the aligners again.

I have to start over again because the spaces are not fully closed. I still have the gap in the middle. It's only been about a week, but I'm feeling pretty confident that this would hopefully take care of this issue since I actually went into the office instead of sending them my molds. Everything's been going well, so far. I'm glad I tried SmileDirect.

The process was good. Whenever there were any hiccups, the customer service was there to help me out. I feel good with my new smile.

The summary/title of my comments may seem harsh or unrealistic as a review for a teledentistry company. However, I can assure you, prior to or since, I have never experienced anything like what I’m about to describe to you. I began my treatment in March, 2017. Signed up online and paid up front to save a few dollars. Received my first impression kit, read through the instructions, applied my impressions and shipped them off. Positive, successful experience. But then nothing, and I mean nothing went right for the next nearly 4 years (I was told this would be an 8 month treatment). I won’t go into detail for every interaction. However, I will share some of the highlights - these are just a few.

I've had gone to several free consultations for braces and none of them were in my budget or they would take too long, and they wanted me to get certain teeth removed. It was more cost-effective to just get SmileDirectClub. My front four teeth were super crooked like they were just pointing in all directions. I wanted to get those front fixed, even if the back weren’t perfect. I felt like the process with SmileDirectClub was super easy and quick. The results are amazing. I was so surprised to see them within the first two aligners I wore.

I had gaps in my front top teeth. I wanted to close them up. I had braces when I was 21. Now that I'm older, they started moving again because I had broken tooth. I just wanted to straighten them back out. I had my SmileDirect kit mailed to me. Everything worked out really good. SmileDirect was awesome. I would totally recommend them to anybody. It's definitely worth it.

I’ve been very pleased with SmileDirect. They sent a brand new set when the product I got did not fit well. Then there was a little bit of a problem when I reached the retainer stage. They had me do another scan and decided they wanted to add a few more weeks to it. Their professional service has been over and above. My teeth are wonderful. I went to a local orthodontist before I decided to do SmileDirect. I found out not only the price was going to be five times more, but it was going to be three times longer. So, while we added time for the several little glitches, it still was extremely short compared to what I had been told. It just couldn't be better.

My wife wanted straighter teeth in general and when everything was closed down last year, SmileDirectClub offered the option. The process was to get the actual mold, send it off, and send it back, and there were no issues. The results were excellent. We're very happy with them.

The prices was really reasonable in comparison to Invisalign. I had braces before and I thought that my teeth would move back pretty easily and they did. I wore my retainer every night, but they started moving again. So they felt that my bite was off. They fixed the bite but then there's a big space on the left side. So I've had to recently get another six months of alignment because they weren't perfect. But I'm not being charged for it. So that's fine. But they're not always the easiest to get ahold of. Some people really follow up but some don't. There's so many different ones that you end up going to that it’s a little confusing. I usually send them an email but sometimes that doesn't work. So I call them and they're good.

I feel great about SmileDirectClub. They've always listened to me. If I had a problem, they've always gotten back to me, as they say, within three days. I haven't always gotten back to them but they want to make sure that the people that they're serving are happy with the product and results. I've gone back to them and say, "It's not right where I want it to be." They'll go, "Okay, we want you to be happy." They said at the beginning, "Until you're happy with your smile, we're not happy," and I appreciate that.

I am happy with SmileDirectClub up to this point. My teeth were not straight when I got finished with my program so I had to send in more molds and pictures. I finished in December and I still haven't got any more new molds yet. I got a response saying that they received the pictures and that I would hear from them in four or five days, but I haven't heard on any of that progress. I tried to call today and got a recording so I couldn't ask somebody. It said something like my new aligners would be shipped out in five weeks. That's going to put it out almost three months to finish. It's going to be like starting over. It's been a long process in between and I wish that things move a little quicker. I wish I could call and a person would answer the phone.

One of my friends posted a picture of him wearing the box of SmileDirectClub that he got in the mailbox. He started wearing those invisible aligners and said it worked out great for him. That was where I got the idea from. The main thing I wanted to fix was the gaps that I had in between my teeth. When I looked at myself in the mirror, I didn't like it. I wanted to have a perfect smile.

I got these aligners to fix the gap in my front teeth. They hurt a bit but I persevered. I followed all the instructions carefully and the first day I was done with them, the gap started to return. I wore the last set I had for an additional 2 months and the same thing. One day of not wearing them, the gap started to return. Now the gap is back to what I started with. I wrote Smile Direct twice and have not had anyone respond. A complete waist of $2000. DO NOT GO WITH THIS COMPANY/PRODUCT.

After completing two plans and seeing absolutely no results I am trying to get a partial refund. I left an email requesting a refund (not expecting to hear back anytime soon) and to my surprise I had a voicemail the next day from a representative, thinking that was odd because I never heard my phone ring. I called back and unfortunately they were not at their desk, so I left a voicemail.

Unfortunately my experience wasn't good at all. I ordered my first impression kit May 20th, 2020. After receiving them in the beginning of July, started my first aligner July 6th. It was extremely painful but that is part of the process. The issues started with aligners that weren't covering my teeth 100%. I felt my back teeth moving but not my front teeth because the aligners didn't fit properly. They promised to gave me a new smile in 4 months. Obviously it didn't happen, after the 4 months my front tooth barely moved (which is the area where I have issues). I had to call on October 13th and let them know. They said it was normal, that they were sending a new kit at no cost. After sending it back, they had to review everything and give me a new 2 month plan.

I've always wanted to wear braces. My upper teeth are straight, but I wanted my lower teeth straight. SmileDirectClub is advertised and found out that there are three of them in town and one of them had the machines that go in and they stick it in your mouth. They were able to get the 3D imaging in my mouth and it was the right price. They were talking about $1,800. My sister had braces 10 years ago and they were 5,000. So I thought what a great deal.

My journey with SmileDirectClub has not been smooth. After beginning my treatment in October 2020, I was excited to receive my 6 month set of aligners. However, much to my dismay, any bottom row aligners after Month 1 Week 2 were far too small to fit. I received two replacements that also did not fit either. I had waited only a few days for the first set of replacements (that didn’t fit) but had to wait a little over a month for the second set. It wasn’t until I had called the company to inquire about my order that I received the set a few days later.

Day one they didn't fit right. Contacted and they ask for more pictures as no sites were open halfway close to look at them because of the Pandemic. I sent the pictures in, they then sent me an impression kit, I sent that in and they sent some new aligners.. The new aligners still did not work right. They sent a second impression kit which took 2 weeks for them to get for some reason as we tracked them from Texas to Tenn. to Washington State back to Tenn. They sent then a retainer which also does not fit right. SO from day 1 they have not either fit nor have they worked to straighten the upper teeth. Contacted them Again. A person named Daniel R. quality specialist he told us we should be able to get either a refund or cancelation of payments, in which they are still taking payments out. I may have to do a stop payment at my bank to get resolution. I am Not Happy with them, even after contacting them Multiple times.

I signed up back in June of 2019 with SmileDirectClub and when they shipped my first set of aligners, they didn't fit. They would flare out a lot. I went for another scan a couple months after that and I went for a 3D scan. I got those aligners in the mail four weeks later and I still had the same problem. I couldn't talk and I couldn’t wear them. That was October of 2019. After I got the aligners around December of 2019, I moved to Florida and I decided to get another 3D scan last January in Miami. The tech told me that it was good and that she got my gum line. I waited and waited for my aligners in the mail, then the pandemic hit in March. I called and SmileDirect said that they would be sending them shortly. I got them the first day in May of last year and that was when my treatment started, which was a year later.

I started researching SmileDirectClub online when my doctor said I should do Invisalign. I read the reviews and it sounded like the exact same thing but a lot cheaper. I’m 62 and my teeth started moving out of alignment. I had a few teeth that were bending inward due to stress when I was gritting them. I went through a process of the first six months but then, I still had some problems. SmileDirect sent me another six weeks and that seemed to correct the problem. I love my smile. It’s very nice and convenient. My teeth feel a lot better and I collect a lot less food in my teeth. It was a wonderful experience. I recommended them to other people my age who don't wanna go through the constant barrage of going to the dentist every other week.

I liked SmileDirectClub price and ease of use. I had braces as a teenager and retainers at the end. I failed to use the retainers properly, so my teeth were not straight. So, I just wanna get them straight and I'm happy with the results. It was fast. One of my sons is using a different service and he’s been doing it a lot longer than I have, and he’s still not through. I’ll probably be wearing retainers for the rest of my life but just at night. It’s the price to keep them straight. SmileDirectClub was painless and it has great value. My smile is the best that it has ever been.

I first thought this was a great solution to straighten my teeth. Unfortunately, you are left to yourself with very little support. The aligners often do not fit correctly and are painful (not from the teeth being aligned but because of the fit). I started the treatment three times because the aligner did not fit well it was too painful. I finally figured out I needed to make the numerous adjustments to the aligner. I was under the impression the aligners would fit automatically. The treatment took much longer to do because of all these inconveniences. Pay more and get the treatment done by a professional with in person follow-ups. It is much more beneficial, less stressful and more effective. Or they should charge much less than 2,495$.

Customer service seems non-existent when trying to reach them through email. I've contacted them 4 times through email, but I never got a response back. However, the product is great and they do have great deals that can't be beaten. I've bought the aligners for my child and she's had them for 3 weeks now. It seems to work so far. They give you everything that you need. The only cons is they will never respond to you via email. The only way to reach them is through phone, but you usually have to wait a few minutes or wait for a call back.

SmileDirectClub seemed to be the most convenient based on the location of their store. The price point was very sane compared to having put four kids who'd have braces at $4,500 apiece. Everyone was very supportive and very amazing. I had a couple of issues based on the initial program I went through. It didn't quite turn out and I wasn't fully satisfied. But once they found that out, they got everyone involved that needed to be and they put me on a new program immediately. Now, it turned out exactly how I wanted it. I love my smile now. People look at my mouth and they'd ask what happened. I was a pretty extreme case and it drastically changed.

Worst customer service ever. I’ve been sending email and calling for a dated invoice to be able to submit the claim to my insurance, and there is no response to my emails. The phone agent told me they will send it but again I didn’t get anything. Moreover, after I submitted the payment information, the price increased by 100$, they charged me the extra without even a notice although this was not what I signed for. The agent told me that they will send me a free retainer, but there is no records of that anywhere. When you buy anything, sometimes the customer service experience makes you hate the whole process even if the product is good. I will think thousand times before recommending it.

The work was good. But there were just certain parts of my lower teeth that didn’t move exactly where they should have. So that was why I went to the second treatment. But I still don't see the final result that I wanted. I haven't really gotten the time to call back and let them know that I will like at least another imaging so they could see that it didn't work out as planned. But overall, my smile is much better. So far, the payment and the finance have been good as well. I would truly recommend it.

I went to SmileDirectClub because they were more cost-effective for me. I'm 50, and I had braces when I was in my late 20s. Shame on me, I broke my retainer and never got another one. So, teeth haven’t set already, and they shifted on back to where they were originally from when I was in my 20s. That's why I did it. And nothing short of going to my dentist and going to another orthodontist who wanted probably about $5,500 to fix my teeth. When I went to my dentist, I talked to them about Invisalign, which is the other company. We did an impression, everything else, at my dentist’s. And then he told me I was a candidate for Invisalign. However, I was only a candidate for my upper set of teeth.

I needed to extend my service and SmileDirect has been doing it so I don't have any complaints.

My experience with Smile Direct any brand I've ever dealt with. As a customer service professional of over 20 years...their level of accountability and empathy is laughable. As a former Quality Assurance Manager, if I had review the calls and notes from my experience...I would be extremely embarrassed by my company! I've been lied to, put on hold / hung up on without a call back and never felt valued as a customer. I initiated a cancellation, submitted photos to be reviewed but you guys still take money from the customer's account?

I researched for years trying to find someone affordable and one day, I was doing my normal research and I came across something on the internet. SmileDirect had an office here. I got the phone number, made a phone call, and I happened to go see someone. I went just to get answers to questions but before I knew it, I was already signed up to get my teeth done. All my bottom teeth were crooked and I wanted to straighten them out. I went on this very long journey. They said six months and six months turned into a year, and a little bit over that. I got tired of trying to get this one tooth fixed and I did not get it straightened out.

SmileDirectClub was cheaper than braces and you could make the payments per month. My teeth were crooked and my front teeth had a gap and I wanted to get that gap fixed. I wanted to straighten my teeth out as much as we could. My biggest insecurity were my teeth so, now that I got those fixed, I feel much better. It is amazing that a piece of plastic could move my teeth like that. It wasn't perfect the first time because I didn't go to a dentist, so we didn't expect the retainers to fit perfectly. But the fitting was fine. Sometimes they cut up my gums a little bit, but that's to be expected considering that SmileDirect was just going off of a mold that I sent into the mail.

I went to an orthodontist and they were going to charge 6,000 for braces. I couldn't afford it and I thought about the commercial on TV. SmileDirectClub offered a fraction of the price and I thought, “I could try them and see how that goes.” I read the little instructions and I could always email them a question if I had one, but I didn't have to. I get dehydrated easily and I sip on stuff all day, but I didn't drink anything hot. They said just drink water, but I drank other stuff and it didn’t seem to bother it at all. I saw results gradually as well. After the second month, I started seeing a big difference and my teeth started to get straight.

I had braces before but my teeth shifted a little bit. My teeth weren't that bad so I knew I didn't have to go to braces. I was just going to get some kind of Invisalign stuff but the price of SmileDirectClub was pretty cheap so I worked with them. It was actually very good and my teeth got fixed.

SmileDirectClub was for my son. I knew I wanted to get his teeth straightened, and the dentist, it was too high. But I could afford SmileDirect, so I went with them. I have three kids, and my son is the only one that was born with his teeth not straightened. I was like, “We are gonna get your teeth fixed as soon as we can.” The opportunity came available, and I jumped on it. Everybody I talked to was real helpful. They answered all of my questions if I had any. The packages came earlier than they said they would come. My son wore his retainer at night when he went to bed. It was a great process. One day I woke up and it was like, “Oh, my God, Tyrone, look at your teeth. They're different.” I looked at him and all his teeth were straightened out. I was like, “Oh my God, you just started this in August.” And he’s loving his new smile. His teeth are straight.

There was a SmileDirectClub right by my home that ended up closing. And I had contacted them, but I was waiting to get an implant done. Then they told me that I should wait to have it done, which was then later told no, I should have had it done prior to get my treatment right away. There were good instructions with how to manage the aligners. I liked all the instructions that they provided and videos. I had crowded teeth in the lower teeth, and I was worried that that would get worse, just hold more food and develop cavity. And I didn't think it looked that great either. So, those two big drivers were making sure that teeth would be easy enough to clean and they wouldn't look so bad.

The price of SmileDirectClub was reasonable. The most convenient place is to get it done at the CVS. I had a problem and they sent a new pair and let me redo it again. So it worked out great. It's really good.

SmileDirectClub was worth experimenting on because it was so much cheaper than our other options and they also had good reviews. Their reps were always very prompt and we didn't have any issues with ordering or going through the process. About three months in, we noticed a difference. My daughter used it and she was very happy with it. She didn't have a whole lot of changes that needed to be made, but she was very happy with the end results.

I started with the home impressions kit 4/2020 and ordered 6 month alignment. The aligners were to be worn 22 of 24 hours every day, and there were 18 aligners total. Some were to be worn for a week, some for 2 weeks. I also requested a retainer, which was never received. Several times, the bottom aligner would bend outward on the inside and scratch my tongue. They provided a nail file to “smooth” any rough edges, but this didn’t help at all. Also, talking while wearing both top and bottom aligners is impossible without a significant lisp. It sounds like you’re talking without being able to move your tongue correctly. As an IT Manager in frequent meetings, this was a big problem.

SmileDirectClub is well known. It was a hassle, but over time, you just get used to it. The difference is there but I could still use some more treatment.

SmileDirectClub worked great for me and I would recommend it. If you're not happy with your smile, just go for it. It's cheaper than regular braces. They're not only affordable, but they look way better. I got a good deal. I'm very happy.

I had an underbite and it was bothering me. I went with SmileDirectClub and I'm pretty happy with their results. I have one tooth at the bottom that didn't straighten out as much as everything else. Other than that, I just wear the retainers now at night and I'm doing well.

The actual process was very well-explained that I was able to get through. The kit that had everything was easy to use. It was a really good kit. The instructions were right there that said you had to wear this set for two weeks, and then you wear this other set for one week, and you change this set out. They also had very convenient email and text message reminders just in case you were to forget. I started my program on a Saturday, so it was very easy for me to keep up with. My program was only for about four months and I have noticeably straighter teeth. I've also used some of the other accessories, like the little sonic bath where you can clean your plates. I've used the mint things that go into that little appliance, and their teeth whitening stuff. I've also used the lip balm that comes with it.

The experience has been hit-or-miss to say the least. They use a 3D Printer to create the aligners. The packaging, instructions, etc. were great. The first set I received for the bottom teeth were awful. They did offer to recreate them, which was fine...except the order never was processed. After 4 weeks, I had to call and ask for status, and was told that the order wasn't done and they offered a free retainer for the inconvenience.

I searched on Google for Invisalign and SmileDirectClub came up. They were cheaper than Invisalign and the orthodontist that I was going through at first. I also read their reviews and a lot of people were saying good things about them, so I chose them. It was for my son and the initial process was pretty easy. They sent the mold for him to send back and take pictures of his mouth. After they finished the aligners, they sent them out. He only had to stay on them for four months. His teeth shifted to where they need to be. The dentist told him he has a pretty smile. The only thing I had to do was go back and order the retainers. So I just got the retainers the other day. I like that you didn’t have to do too much work to get the product that you need.

Worst experience ever! Spend the extra money and go to a professional. Trust me you'll thank me later. All they care about is taking your money. They don't care about their customers. I went through the program twice (refinements) and still unhappy. I called and emailed them and got nothing

Braces were too expensive for me and I had many friends that after two years, they told me they have to wear them for six more months, and they got their braces for three years. I didn’t want that. Smile was one of the first that I’ve heard of that did the aligners that were transparent and I really liked that. I really liked their branding. It was a good brand. I had them for six months, and now, I have the one with six weeks with them. I’m really happy with the results. I feel a lot more confident.

I liked the price of SmileDirectClub and the ease of not having to try to get into a dentist's office during this pandemic to try to do some of the more expensive alternatives for braces. Going with them was a lot more affordable and the initial process was really simple. They send instructions on how to go through it and then everything was just shipped to my house. It was as easy as I could have ever imagined. My program took four months and my teeth look great now. I get lots of compliments on them. I've recommended SmileDirect to a couple of my friends who asked how the process went.

The customer service is atrocious. The aligners are flimsy. The pricing would be fine if their product and support were not so incredibly sub-par. My last set of aligners are broken because I've been wearing them for over a month because they STILL haven't shipped (or even made) my retainers, and yet they will not even acknowledge that that's a problem. Their customer service is ON POINT prior to signing up, so it must be a different team. Once they've got you, you get nothing but rude agents who refuse to help or even acknowledge a problem. Choose a better company. You deserve better than this.