Noom Reviews

Noom is a very different experience from every other system out there. It is an education and investigation into your triggers. Because you’re being taught every day, you become more aware of your eating and movement. They have a online chat support group that you interact with as you go through the steps. The trouble is, everyone is on the same chat. So, if you are on module 2, you are told to go to the group and post your goals (for example) but someone from module 10 is posting eating triggers or some other thing. As a result, there is no real continuity of dialogue in the group.

Losing weight with Noom eating normal foods including carbs and with NO GUILT! Not even a week and down three pounds. The app is engaging and effective but you don't need to be a tech genius to use it. I especially like the educational tidbits. This could be the lifelong solution to yo-yo dieting.

Weight loss with a colorful and interesting app. All the help that is needed to continue losing weight with possibility to learn how to change habits, personalized tips, personal coach and help from support groups. I lost my extra weight and today I live a healthy life filled with fun training.

This diet program is amazing. I feel energetic and light. It’s easy to follow and you don’t have to give up all your favorite foods. The program shows how to do it step by step and you don’t have to stress out. Just relax, follow the guide and lose your weight.

Noom uses a cognitive approach by writing so called “real world words”. This method lets you know your human and have tendencies to fail. It seems like a more realistic means to achieve goal weight....but.... it’s heavy in reading material that tries hard to be funny and real. They come daily and often in a day as you input your meals. To the point, it seems they think you're pretty stupid. You could take it another way and at first I did. Yet the pattern was made and they never steer in a different direction. It takes them 200 words to say something they could of said in 10. So you waste much time reading making it hard to have time and make a sandwich? In that way you may lose some weight.

In theory, it appears to be doable. But after the first few days, it is extremely easy to put all the data in that is expected. Therefore, with most diets, there’s not a true accountability system in place. After weeks of Cheating the system, no motivation to be faithful to short or long term goals. Eventually, the old habits return and just another negative experience with another diet.

It is comprehensive. Gives you all the tools you need to succeed. You don’t have to go anywhere, yet you can access it from wherever you are. Tracking food, water, and exercise is easy. I have tried many programs but this is the easiest and best one I have participated in.

I subscribed to this diet program - and really didn’t find it to be all that helpful. I received notifications that I needed to record my weight, read some articles each day and log my food intake. I had a “goal specialist” that wrote me a couple of messages but we never discussed my goals. When I cancelled my membership, I received a note that they would let my coach, goal specialist & group know... After 2 months, I had never heard from my coach OR my group. I’m not exactly sure what I paid for. I do not recommend.

I am a nutritionist and struggled with my own hormone related weight loss. I tried keto, paleo, and intermittent fasting to no avail. I kept seeing the Noom commercials and decided to give it a shot because nothing else worked. I was actually out to prove it wrong! Well I’ve lost 25 pounds over 6 months and love the program. I know what makes me gain and know what makes me lose. I highly recommend Noom.

I tried out Noom but I ended up losing interest pretty quickly. I found it to be too expensive and I didnt like the app that was included. I felt like there wasn't enough support in the application. Some of the resources they provided seemed to be very general and what I could find anywhere. It didn't seem to accommodate to my needs. I just got really bored of the layout of the app as well and it sometimes froze and had glitches. The app is very slow and they really need to provide updates if they want to continue to get customers and good reviews.

Getting started it provides a great deal of information to help understand cravings, hunger and other issues. It's important to use all the many resources the program has to offer which include group support and a counselor. There are many recipes within the app and many opportunities to track how you are feeling.

It didn't really give me any concrete ideas, but maybe that's how it's supposed to work to make you find your own answers. I actually gained weight while paying for it. It had some things that did make you think about food differently, but it didn't work for me.

I signed up during the end of December for the rock-bottom price of 80 dollars+ for a whole year and I have to say I absolutely LOVE the program. I’ve lost 5 lbs BUT the best is the psychological tips/tricks. I am a self-professed book-nerd and a librarian so this program is almost tailor made for people like me. Trust me when I tell you they have done their homework! 8-9 minutes in the morning (or whenever) and it’s motivating. I honestly think people don’t know what they are doing when they say that there is no communication during the free trial or needing to cancel. I actually cancelled a few times before I finally decided to do the program (the fabulous value after Christmas helped!) and if you just follow their instructions cancellation is easy.

I was excited to try Noom after hearing about it on one of my favorite podcasts. I did the questionnaire, created the account, and then opted to skip the trial so that I could subscribe at a discounted rate. They give you the impression that you are paying a MONTHLY SUBSCRIPTION (which for me was going to be $24 or so). I then added on a personalized workout plan for what I was told would cost $3. I checked my bank account and saw that I was charged $26, and I assumed that that was for both the subscription and workout plan so thought nothing of it. Two days later, my “coach” and daily articles are snatched away and I am left with a calorie counting app— I then found out that they had tried to charge me $149 for the 5 months that my plan was supposed to last for UPFRONT but that the charge had failed. Customer service was unhelpful and robotic, and I am left with a horrible taste in my mouth. I regret falling into the trap.

The instructions are purposely confusing. You must give credit card information early in the signup process. Later you find out that if you do not have teleconferencing capacity that the upfront $209 fee is totally non-refundable. They claim that there is a 30-day refund period on their program, but when I submitted a claim, they refused it. That was a year ago. I just got billed a renewal fee of $209 for a program I canceled a year ago. I am filing a complaint with my state attorney general because this is not a billing dispute, it is a fraud.

This is a weight loss application which has you track your food, water intake, activity, and weight on a daily basis. You are given a daily calorie limit that is very unhealthy. I am 54 years old female and it had me at 1200 calories per day. The minimum healthy limit for someone my age and height is at least 1600. 1200 can cause serious side effects and is considered unhealthy. Additionally, you are provided with a 'coach' which is really just an AI as mine never showed any sign of being a real human being. After you reach a certain level of the article review and training, you are supposed to be hooked into a support group of live people who you are matched with. However, over a week after this was supposed to happen, I still did not have access to the group. Overall, this is not a healthy program, and the cost is excessive. I would not recommend this program to anyone that wants to drop weight in a healthy way.

I joined Noom end of December. It’s January 7 and I’ve all but begged for coaching on options for their in app walking option. Initially the coach/specialist contacted me every day, then every 48 hours, and now, since I asked for a different coach, one contacted me, but still hasn’t responded to my question. I’ve been ghosted by them. Also worth noting is that initially I learned that there would be opportunity for coach/group interaction, but before it was even explained, I was informed I didn’t “have to” and it wasn’t necessary. When I chatted with a service rep yesterday, first I was disconnected, then had to reconnect and explain everything again. I’ve yet to have my concerns addressed, except I have it been guaranteed that my “opt out” for renewal has been activated.

I downloaded the trial app but once I decided it was not for me I deleted the app. At the end of the trial my credit card was charged without any invoice or email from them. I am stuck with paying which yes is my fault but I thought that deleting the app was enough. If you cancel contact them before trial period is done or you will be stuck with a $179 charge. No refunds partial or full. My bank called me when the charge first happened and I asked them to decline the charge which I find was not good enough. I believe that this is an unethical way to do business, I will never recommend this company.

As you check them out online, they sell you on how great the plan is but never mention that their program only works on a smart phone.. If you want to use it on a regular PC keep looking, they stated they have no urgent plans for PC. They refunded the main fees, but refuse to refund the meal and exercise plan.. which is also cell phone based with no mention of smart phone until after payments are completed.

Don’t waste your time. No guidance on what to eat how to log your food your water intake anything. The coaching they gave was very vague. You can’t get anybody on the phone to ask questions. If I could give a negative Star I would.

I tried Noom with the hope of losing 20 pounds of postmenopausal weight gain. The calorie tracking is user friendly, however, I can use a similar free app to track what I eat. The lessons weren't particularly educational as I already knew the majority of what was covered. The group and individual coaches were quite young and didn't seem to fully grasp my situation (over 60/postmenopausal.) The articles and advice they shared were not specific to someone in my situation (the male group coach even said that.) I have found a lot of useful information online and will create my own weight loss strategy/calorie tracking without paying $30+/month. It seems that Noom is better for those that over eat, stress eat, can't control cravings, etc. That's not a bad thing but it isn't effective for me as I don't do any of those things.

I signed up for the free trial but was charged for a 3-month subscription and they refused to give my money back. This plan is absolutely worthless, they don't give you a plan to follow, they give you tidbits and your coach is a joke. You're not talking to a person and they don't answer questions. After trying to stick to a plan that was no plan at all basically you can go in and find recipes to get an idea of what you should be following and oh let's not forget you can log your meals everyday. What a waste of money and what a scam.

First, I’ve tried EVERYTHING out there! And any “diet” generally works if you stick to it. With that said, NOOM is easy and educational. I began Halloween 2020. I’ve lost 13 pounds (15 to go) and more importantly I’ve learned how to be mindful of my thoughts and actions. There are no food restrictions though your food decisions are smarter. The app is a cinch to use. They integrate stories, research stats, quizzes, in a way that personalizes every aspect of your progress. There are visuals like graphs depicting your weight loss or gain (it happens and you understand why), motivating tools all w a sense of humor (sometimes goofy) and a coach plus group for you to partake in as much or little as you’d like.

I was skeptical, but I decided to try it out after a friend experienced terrific results. I dreaded logging everything I ate, but then I ended up not minding it very much and found it to be very helpful. I dreaded being assigned a goal specialist and placed in a support group. The goal specialist does a weekly check-in and the support group actually helped keep me engaged. The goal specialist has actually been largely useless for me, but then I don't want someone tracking me while I track myself. It could be that some people really love their goal specialist.

I tried the free trial. Noom sets you up with a counselor. I only had one interaction with the counselor, she never contacted me after the initial contact. The food tracker does not work well. The pedometer is GPS based. When you walk into a building it stops working. Don't waste your time or money on this service.

I tried the free trial and while I was not charged for the program itself, during the signup process I was given a choice of add-on programs. I signed up for one of them that fit my goals at a cost of $49. I was later charge $18.37. Not sure why. They asked a series of questions then based on my answers told me that I could not participate in this program. I cancelled, got a credit for my $18.37, but never for the $49. When the recommended menu arrived from the main program I found that was not compatible with my lifestyle. My Wife has a disabling disease and either can't or won't eat the foods recommended. Since it would require me to make two different meals every time, I decided to cancel everything. I still have not received my credit of the $49 for the add-on program that they said I couldn't participate in. Be careful. It might work for some, but not all.

i attempted to pursue a 14 day free trial. I was charge 18.75 for only 7 days. Then I could never get in with my password. The website just kept having me change my password. I complained, but only got form emails from them never getting anywhere. I was warned about this happening. I never got any plan! I spent all of one afternoon and an entire morning trying to get it resolved! These people actually asked me to change my email. I have no idea how the program works. But I figure if their website is this bad, their plans can’t be good, either. Don’t trust this company. Don’t waste your time!! It’s basically a money hole!

It's essentially a calorie counting app with cheesy little psychological lessons and quizzes. The coaches they promise are not available most of the time. Count your own calories, save $. DISAPPOINTED.

I have never been so angry. I supposedly received a discount because I skipped the free trial. I also bought an add-on that I never received. After 2 days the app stopped recording my Fitbit mileage. After 9 days I could no longer access my articles. There is no customer service and no customer concern. I intended to use this program to help in my weight loss journey. I gained weight after injuring my back and retiring from the military. This program has turned a bad situation into a horrible situation.

After you Give them paypal to sign up their $10 trial offer, you go to check out and you have a annual program for An additional $169.00. I did not ok signup and PAYPAL is still siding with them and is making me, customer since 1999 pay them!!!! This is a classic rip off and SHAME on paypal.

Not impressed. Only joined try the trial period. Asked to be removed serval times yet. Still getting charged yearly on something I went on twice during trial period, remove me. Do not join even for a trial.

After jumping through the hoops giving information I was directed, of course, to payment for a 14 day "trial". After my payment went through on PayPal I was redirected back to the Noom site where there was a pop up saying "Something went wrong". "Check your payment" that had already gone through. I then tried to call the number on my PayPal receipt. 1st call... I got a message that cut off after the woman said "thank you for call Noom". Call # 2 The message played a bit longer but still cut off in the middle. All the person on the message was explaining how to cancel your subscription. Seems like they must be getting all calls about canceling!

I decided to sign up for their 14 free day trial. After trying to get into their Andriod app to work for 7 days, I decided to cancel my account. That same day I was checking my bank account and noticed a pending charge from them. I managed to log in Noom online and cancel through their automated bot system. I emailed them 3 days in a row but absolutely no response. If you want a refund file a complaint with the Better Business Bureau. I filed a claim at 1am and by 8am, surprise-surprise guess who decided to refund me? Then they replied to my emails a day lately. This company is a sham and not worth the hundreds that they charge.

I received an email from Noom to try a free trial of their Noom Healthy Mind program. Not even an hour after receiving the email I went through the entire process of answering questions, building my profile, and entering my credit card information. At the very end of it all, they said, "Oops, sorry we are full and cannot give you a free trial." Keep in mind, this has happened TWICE to me for this same program. It feels very sketchy to take a customer's credit card information, address, personal info, etc and then say, "Oh never mind, you can't sign up." And there's no way for me to delete my data because they did not give me an account sign up option. Just keep this in mind before giving away all of your personal data to a company run by bots.

I liked the concept at first and was looking to lose weight and stick to a program that seemed to work. DONT GET CAUGHT. This is nothing but an automated computer program. No one is interested whether you lose weight or not. Even the "coach?" is a BOT. Cannot communicate with a HUMAN. There is not one. You are required to record what you eat at every meal according to their suggested calorie intake BUT if you don't do this or exceed your limit NO ONE CONTACTS YOU. No help No suggestion No plan. Nothing from robots. You are on your own for the money you pay. Daily inspirational stories anyone can read in books or online. I expected to get assistance when needed, let them tell me what I am doing wrong or how I could improve BUT most importantly GIVE ME MY MONEY'S WORTH.

Unless you want to pay big bucks for this program and not get it back if you decide it's not for you don't do it. Paid $ 250 for not even a months worth of service. No way to take to a person. Their number is just a machine on repeat and their coaches are just computer responsive not a real person.... Big rip off.

Don't fall for the "FREE Trial Folks!" My husband and I were curious after seeing advertisements. One day I received an offer for a FREE trial. They got me. After spending 20-30 minutes answering their lifestyle questions I finally finished and was taken to the "start now" page. You guessed it... There was no free trial only a discounted rate for the program of my choice. I sent back a reply stating the fraudulent "come ons" and I am not interested. Since then they have not stopped hounding me with surveys and come back offers.

I signed up and paid $5 for a free trial. The app is good at counting calories but that was all. I cancelled before the end of the trial and they continued taking 3 payments off my card and won’t refund the almost $477 taken without permission!!! I have contacted them continually with no luck!

I installed the app about a month ago and I have to say that I like it a lot! The app offers lessons on the psychology of why we overeat and offers behavioral solutions to managing what you eat... These lessons do last a lifetime and, in my opinion, are definitely worth the subscription cost. Healthcare is so expensive; I'd rather pay some now than the big bucks if I ever succumb to a chronic illness because I'm overweight.

Somehow an order ended up being placed with my name and information. I found an e-mail in my spam folder and contacted the company via e-mail immediately to cancel the order. Customer service rep refused to cancel even after verifying that he was in fact speaking with the card holder. He insisted I placed the order all the while I am telling him I did not. I have no idea how the order was placed, none what-so-ever. But the fact remains that I contacted them upon finding their e-mail in spam, verified my identity and e-mailed them the same day this order was 'placed', called the following day, and was still denied a cancellation. A scam company, beware!

Used the provided trial period only to discover that my "coach" was a bot. When I followed the instruction to cancel my membership I was given a link to follow from my "coach". It took me to a porn site! There is no customer service. I have called my bank and reported them as a fraudulent company and blocked any future charges from Noom. I wish I had check them out before using them as it now looks like this is the norm and not the exception.

This program works if you put the work in. I lost 20 pounds in less than 90 days. Two weeks before the end of the 90 period I signed up for, I requested a link to cancel my subscription and it was easy to use. Done and I’m 20 pounds lighter. I think it was a reasonable price and they did what they said they would do. Worked for me.

I'm on the trial of Noom. When I signed up, you know what you're getting. It tells you to cancel before they charge your credit card if you decide not to proceed. All information is in the app. Noom works closely with me by giving me a goal specialist. You can ask questions etc. It's only been 5 days and I'm losing weight! The app is the best I've tried by far! It tracks your progress, meals, steps, etc. The app has some reading which really helps to start off your day in the right direction. I'm committed to using Noom for the next 8 months to help me keep on track. I'm looking forward to a healthier me. :)

Out of interest I looked into Noom last night and signed up for a trial. I spent probably 20 minutes on the app. This morning I discovered I had been charged $113.10 subscription which I cannot get back.

Before you commit to even a two week trial, do try and find the fine print. If you decide, as I did, that the app wasn't worth the money, which was my personal opinion, and you don't cancel before that trial period is over, they will auto charge you a minimum of 6 months for NOOM which turned out to be a nasty little 137.00 pound surprise deduction from my debit account this fine Sunday morning. There is seemingly no way to talk to anyone about it. I have contacted my bank and they have cancelled my sub for me. But I have no way of getting back the 137.00 so underhandedly stolen from my account. Did I agree to 6 months more? NO WAY. But I did not cancel my trial period 24 hours ago which was my deadline. Which is probably stated in the fine print which I was not made aware of. It is not as straightforward as it seems so if you do sign up for NOOM, try to navigate through the agreement and look at what you are really agreeing to.

My wife got me this without asking. She thought she was paying some $18.00 charge. She then told me about it and I told her I didn’t want it. First surprise, 118.00 charge. Second surprise, there is no way to opt out of the first subscription even though you haven’t even opened an email from them or attempted to use their “product.” The telephone number sends you to a machine where there is no way to connect with a live person. Nothing more than legal thieves.

Company presents with an introductory trial of 2 weeks - at first stating “pay what you think is fair” when you don’t respond they say it’s free for 2 weeks but they need a credit card to “verify” your account. No notice or further contact though you can use their site for those 2 weeks BUT due to a variety of circumstances I did not use it - instead I attempted to contact and cancel - only to find out that (2 days past the 14 day trial) my credit card was charged for an 18 MONTH MEMBERSHIP NON REFUNDABLE - huh? It’s in their “fine print”. Nothing in their “articles” that one can’t find for free on internet my @coach. Was an automated text.... uggh. Save your money. No idea if it works - as I didn’t use it - but their billing practices rival any auto ship hoax. Stay clear.

I signed up for Noom for 4 months. Unbeknownst to me, they kept charging my PayPal for over a year! They didn't tell me, they don't email you and they know they are practicing deceiving billing. Don't sign up for their service!

I've had a Zoom membership for a year and a half. It has some program promises in over promising, under qualified coaches, and false advertising (there are plenty of Registered Dietitians (RDs) who address this thoroughly - just do a quick Google search. I figured it would be a helpful and different way to think about food, but ultimately became dissatisfied with the "red" food labeling that IMO encourages orthorexia tenancies and views as well as the superficial 'support.' This is a diet app, no question.

I signed up for Noom because I believed it was a sound program. Before the free trial was over the pandemic hit. They put you through hoops to cancel. By the time I was able to get permission, yes permission, from my coach to cancel the free trial was over and I was charged. I explained that I was a first responder and did not have time to answer a quiz each day, as I was working round the clock to deal with people who needed my help! They denied my request even to place the membership on hold for a while. This is the kind of company Noom is.

I've been tracking my intake for probably 10 years and lost 100lbs doing it. I gained weight from pregnancy recently so I wanted to try something new to lose the 30lbs. I especially liked the accountability aspect of having a coach read your food logs and weigh-ins. Well it was pretty obvious that this app is way overrated. First, if you're on android, you cannot add custom recipes. So say you make a quiche that has 6 servings. You have to figure out 1/6th of the ingredients and log them individually. Or you can add a new food and just put the calories (but then you have to use another app to figure out the calories, so you're logging things twice). When I told my "coach" that I was finding it difficult to log without this feature, she responded saying "logging custom dishes can take some getting used it". In other words, she didn't even read what I was asking. Because you CAN'T log custom foods.

Started sign up via free trial, but was offered a substantial savings if foregoing free trial. Was unaware refund policy not applicable if you choose this option. Only able to turn off auto renew. Additionally, do not order add on meal plans - hadn’t received after a week. Was able to cancel that charge only. Food colors are inaccurately presented. For example, a creamer I use is labeled RED, yet an extra large coffee with cream and sugar from DD is labeled yellow. Sent info on reporting errors. If you are paying for a service and working on your eating habits, YOU shouldn’t be responsible for correcting THEIR errors. Just use another program to log your food for free.

I started the program in July but simply couldn't get my head around the method of this program and actually started gaining weight. I paid $134.00 for 4 months and just cancelled the program 8/3/2020 as I wasn't getting any substantial support and was told that I couldn't get any refund for the balance of my program which is 4 months! I don't understand why they can't prorate the cost and refund me back for 4 months! Such a rip off. I joined G-Plan which is programmed by a doctor - provides your weekly meal plan based on the results of your survey and body type. I've been on it for one week and have already lost weight.

I started with a 2 week trial with Noom. I liked the classification of foods into red, green, and yellow. As a health professional, I had a good sense of what I SHOULD be doing. But what I also liked was the promise of a motivational coach. I was paired with Rachel, who was nice. However, when I asked for tips, the answers were more like “What do YOU think will work for you.” Eventually I started to believe the “coaches” are actually computer generated. The responses seem almost mechanical and standard in nature. I was having a rough week of weight gain despite doing the right things, and I needed a boost of motivation. I sent an email 7am Friday and heard nothing back...until I canceled and IMMEDIATELY received a response. After I explained why I wanted to cancel, I did not receive another response. In the end, I believe it’s a scam and there are no actual human coaches. Save your money and log for free on Lose It.

I signed up for Noom, paid for 'free' trial and then a subscription that I thought was for a year, but apparently was for 8 months? Not very clear. The program was ok for a few months, but soon I stopped seeing results. My coach was either non-existent or not a real person, never sure which. My group was merged several times with other groups and we were all in different phases. Got frustrated and was looking to cancel when I was charged $160 for another subscription. No notice, no email, no nothing. Just charged. I don't know of any other services that use an 8 month 'year' or that charge without some sort of notice. Waiting to see if there is anything that can be done now, because otherwise I am a member until March of 2021.

This is the BEST app I've seen for weight loss and calorie control including exercise. There are improvements needed in this app. Just remember -- the app or the plan can make you aware of what's required FROM YOU to lose weight. The rest, quite honestly, has to come from the user. This is a great tool. This is a great mirror to help one understand the choices needed to lose weight. I've never seen anything better than Noom!

I tried Noom as a free trial last spring, decided it was not for me, and cancelled. They STILL charged me in 2019 - and I couldn't get my money back! I definitely cancelled last summer - even talked to a human - and guess what? I just was charged in 2020! I have filed a complaint with PayPal, and they are looking into it, and I am going to leave complaints anywhere I can. Biggest ripoff artists I have come across in a long time.

Shortly after obtaining the trial offer, I was admitted into hospital with COVID 19. After being in hospital I seen where Noom charged me $184.00. I was advised by medical staff not to do the diet under the circumstances. Noom refused to reimburse me & credit card sided with N

I tried the 2 week trial with Noom and found the program very motivating. I didn't like the tracking as much as WW but the daily messaging was very helpful. However, the coaching was extremely poor as the response time is so slow. A question I posed early on Friday morning, was answered mid-afternoon Monday (they work M-F). But if you ask an additional question, it takes that long again. I was excited to use this program but felt let down by the coaching.

I checked out the Noom website and took the 14 day trial which they charged me $10. As I was checking out, there was a list of add on products you could sign up for. I chose the Meal and Exercise plan at the 70% off price of $37.50 and was told I would receive the add on within 2 hours to download and print out. Several hours passed and I did not receive the add on. I contacted my sponsor and reported this. She said that wasn't Noom but a third party. She then contacted customer service who sent me an email saying they were on it. I have since emailed customer service several times without any response and when I try to go to their website it is broken. I reported to my credit card company to stop payment and was told to get a cancellation and refund in writing, which I did and again have not heard from them. They cannot be reached by email or website and I can't find a phone number. This Noom is a fraud and a rip off. Stay away from them.

I signed up for 2 week free trial. Gave my credit card for automated "future" billing if I continue to stay with the program. They charged my credit card .32 and refunded .32 to verify my account. That is all good and expected but what I didn't expect was the $143.20 that was also charge the same day. This is the advertised pricing. As of June 4, the pricing for Noom is: Monthly auto-recurring plan: $59. Two-month auto-recurring plan: $99. Four-month auto-recurring plan: $129. Six-month auto-recurring plan: $149. Eight-month auto-recurring plan: $159. Annual auto-recurring plan: $199. Now tell me, how did I get charged for $143.20???

Be careful. They said they wouldn't charge me until August and it's 14 days. As soon as I did that they took out 119.00. So I am very upset and asking for a refund. I feel they explain 139 will be taken out August and that will be charged every 4 months. They took out immediately 39 cents and then 119. Which I'm suppose to be free for 14 days.. Smh.

I was very excited to try this diet. It has been heavily promoted on tv and I thought it might be different. I decided to jump in with both feet and subscribe for 7 months with the addition of exercise and diet coaching which was $7 extra a month. I'm honestly not even sure what that got me if anything. The daily psychology is too cutesie to even be taken seriously.

****UPDATE from Noom. I received a template email saying that they had cancelled my subscription so Noom would NOT be charging me anymore (which I already knew) but they said they REFUNDED the entire amount back. Although they kept my 3.00 donation. Lol. Thank you for bending to the pressure, but it should be your "policy" that you don't force people to sign up HOPING you can convince them to stay. Do your homework, and for some I'm sure this is a great resource. Not for me, and so happy to have my funds back in my account.

When it comes to the pricing of the app I didn't really have any problems. I wasn't charged within the 14 day free trial. I was charged after. If you're not satisfied with the app you NEED to contact them and let them know that you want to cancel. If you don't contact them then yes you will be charged that 160 (nonrefundable) or whatever. I think I paid about 130 cause I had a coupon and I was able to use the coupon after I was charged the 160 initially so that's a pro I guess.

Yesterday I was very disappointed in my app not working but Noom fixed it and I'm on my way! Noom not only teaches you how many calories per day, it shows you what to eat and what to eat less of. It's better than the "other guy" because Noom shows you a healthier way to eat instead of just "stay within these guidelines". I've only been on the program for 4 days now but the scale is going down! And more importantly, I'm finding out why I've had a hard time losing weight. I'm a huge fan of cognitive behavioral therapy. It works. Thanks Noom!

My 16 year old joined, their app is too easy for minor children to join. What do you get for $360.00.. It is all advertising.. When trying to contact them There is no contact information. I feel this is a scam. Minor children can join by changing a number. They were quick to charge my account and before her trial was up.

DO NOT RECOMMEND. Many reasons. First their program states inclusive of PERSONALIZED DIET & EXERCISE PROGRAMS according to your personal likes/dislikes. #1 had to pay $49.00 extra for these. #2 I NEVER received them. #3 After several requests (with no responses) to have them sent to me I finally requested again to either send me these PERSONALIZED PROGRAMS I already paid for & to start my trial period after I did receive them so I could judge if the program was going to work for me under the conditions their program stated or cancel my program & refund me the $49.00 additional charges I already paid & not charge my cc for the program itself, they chose to NOT send me my PERSONALIZED PROGRAMS and cancel my program.

I was expecting to have a reoccurring charge of $59.99/mo but was charged a multi-month of $169.99 and no way to dispute either through Noom or PayPal. AVOID DOING BUSINESS WITH NOON, ESPECIALLY THE FREE TRIAL!!!!

This is a site that is supposed to be devoted to helping with body, health, and mind wellness. I signed up for the trial period, $10, and before I knew it, I was subscribed for $129. I never even logged on. I am sure that somewhere in the fine print it said this, but I sure didn't see it. I feel deceived and disappointed that this company needed to resort to this.

They don't want to help you lose weight. They just want to trap you into a membership on each page by not giving you an option.... you go through the whole question and answer procedure and then get stuck on a page that only gives you one button and one option to click on that says "upgrade my membership"... then you click that and they tell you to input your credit card info for a trial membership before proceeding....

I tried Noom and enjoyed it for a few weeks and yes, I did lose weight. Then the app starting acting up and freezing as well as did not log what I entered. Support gave me some basic ways to handle it, none of which worked. The app updates sometimes but not every day like it is supposed to. I have several other apps where I have to track things for work that I spent far less on and these things work perfectly fine. You will never be able to speak to a live person, ever. Sometimes you'll get what appears to be 'smart' answers from a variety of support techs that say, "Oh, I guess Noom is giving you the day off today??" I am tracking weight loss and logging meals on a daily basis. Be careful when you sign up. If you sign up for a long term 'deal' they will keep every penny even if you try to cancel one day after your 'trial subscription' ends. It is a good concept, it is the execution and very weak support services that are an issue for me.

This is good for absolute beginners of dieting. You know these people: the ones that eat an entire bag of M&M's casually at their desk at work. The ones who pick up gas station cinnamon rolls without even a glance at the nutrition facts. The ones who don't realize the tiny chocolate square you're eating has 100 calories "Because it's so small!" Yeah, you know what I mean. I was one of those people.... when I was 20. I am 30 now. I know the absolute basics of dieting and what to eat. I know what empty calories are and I know that wholesome, unprocessed food will satiate you more than empty processed foods. I wanted accountability. I wanted somebody to text me every day and say, "hey X, Did you avoid that chocolate cake last night like you said you would?" But no, you don't get that with Noom.

I tried Noom to try and lose weight I gained a few years ago following a health complication. I actually eat well, get a lot of exercise and have no weight related issues other than carrying the extra weight. What I do have is some on-going health Issues that make weight loss very difficult. Generally, I am a healthy person. Based on the commercials, I was hoping they could give me some direction tailored to my situation... Ya‘ know, because that’s what they say they do. They’re customization included gems like - eat salad instead of a cheeseburger, grapes are more filling than raisins... Brilliant. If you have had an elementary education on the food pyramid, you know what they do. I agree with some of the other reviews that the program is essentially about peer support and cheerleading. I can’t see how that’s worth $200. I think people should be given more to go on before asking for payment... My trial wasn’t free. Just a waste of money.

I signed up for Noom on January 8, 2020. On January 10 I realize this program was not something I would benefit from. I immediately emailed the company as there was no way to contact them via phone to speak to an agent and advised that I wish to cancel the program immediately. I requested a full refund. In late February I realized I have not received a credit. I again contacted the company through message as I reiterate there was no way of speaking to anyone from this company and advised them no refund had been received. I repeated my request for an immediate refund and waited.

I started a “trial” with this company on June 6. It was to last 14 day’s before my card would be charged. Well, they charged me the full $170 immediately and it posted. They were not to charge this amount to my card before June 20, 2020. They also said I didn’t cancel within my 14 day trial Period so I am not going to receive a refund. This is absolutely not at all what they say in their emails and I have the documents to prove it. Nice try you thieves at NOOM. I have already opened a dispute with my card and they will be investigating you. So, think TWICE before you sign up for this scam and the robots who work there. They aren’t going to steal from me anymore!

This works for me.... I like the app teaching me ways to make new habits. I'm in my third week, and I'm eating healthier and walking more. The tutorials are lol hilarious, and my wife says I'm in a better mood; she's asking me to keep going. It seems ALL the negative reviews got stuck trying to get a refund (just get a cancel code from the online trainer), but I don't want out -- I'm IN because I like logging my foods, like the encouragement, I'm eating 5 to 6 times a day, and my weight and blood pressure are going down. Pretty soon I'll be off my meds.... For $159 I get healthy habits for 7 months?? YES!

Their program is highly geared towards women, or men who need constant group hugs and hen circles to sit around and whine about weight issues. The chatbot "coach" is unfortunately, a complete joke. Signed up for the program, was told my "coach" would contact me in 24 hours. Hahahahaha....more like 5 days, and then it was simply robotic, feel good foo-rah. I kept asking for a food plan, and could never get one. ("Somebody" will get back to you in 24 hours (3rd biggest lie on the planet)). Not looking for pre-packaged meals just some direction, but all you get is invitations to group circles, or articles to read. (I do know reading infinite articles doesn't burn calories). Basically, you get nothing but robotic and canned messages, no food purchases, no guidance.

I signed up for Noom on 3/6/20. I was excited to start on 3/9/20. School was cancelled. Working from the office was cancelled. Grocery options were severely limited. I never used the program. I saw the $10 charge and shrugged it off due to pandemic costs and wrote it off. I never used the program. A month later a $99 fee appeared. I spent hours trying to find a contact number, e-mail or chat. Nothing. I disputed the charge with my bank. I won. A month later, another $99 appeared. For a service I never used during a global pandemic. Shame on you noom. I would have re-enrolled when life returned to "normal" instead I will now trash talk you to everyone I know. Global pandemic. Stop taking money from folks not using your service during a Global pandemic.

I had canceled this account per their instructions yet was still charged $149 over the weekend. I once again canceled and was sent an email that I could still use it until the end of the billing period. This isn't right!!! You can't call them and discuss it with anyone and it appears to be a totally automated company. DON'T SUBSCRIBE TO THIS COMPANY!!!

I tried the trial subscription hoping I would be inspired to continue after the 2 weeks. The food logging was the only benefits I received from this app. The coach is through a messenger that does not respond for up to 24 hours. I’m past that now with my current message and still no answer. There is no contact support by phone. It asks you to leave a message. I am healthy & active and trying to shed 15 lbs so I was hoping this would do the trick. I do not fall into their neat categories. That is why I struggle losing this weight but I’ve not gained insight as to why I don’t.

Learn from my mistake and avoid Noom like the plague. There is no individualized coaching. It’s just a chatbot. And they made unauthorized charges to my credit card long after I stopped using the app. Like other users, I discovered much too late that they have no Customer Service. It’s just a series of infuriating email loops and runaround. You can never talk to an actual person.

This company has the absolute worst customer service EVER! Just try to cancel your service...they make it IMPOSSIBLE. There are so many other choices out there, DO NOT MAKE THE MISTAKE OF DOING BUSINESS WITH THESE PEOPLE. I subscribed to the trial service, became very sick for over 2 weeks and when I notified THEM of my decision to cancel, they would not even refund me during a nationwide PANDEMIC!!!!! PATHETIC EXCUSE FOR A COMPANY. WISH THERE WAS A NEGATIVE 1,000,000 score... They certainly worked hard to achieve it.

Lost 90 lbs in 8 months. I have read many reviews about Noom and wanted to add my own. First off, this is not magic. You need to be ready and willing to lose weight. I have wanted to lose weight for years but just did not know where to start. There are so many diets that restrict this or restrict that and this diet does not take anything away completely. Maybe it is because I work in technology but I found the app on my phone giving me advice, allowing me to input my meals and giving my articles to read very helpful. If you follow everything, you will lose weight. I have no doubt. If you do not, they have both individual and group coaches and fellow Noomers to get you back on track.

Hello, I'm a 28 year old female who gained 25 pounds in 2.5 months on a depression drug. I've always struggled with my weight, but have found that healthier options and smaller portions really work. This was working great for thw last 4 years up until recently. Since my drastic weight gain, I've been desperate to get back to my normal weight. I've been pretty strict with my diet (keeping below 1200 calories/increasing my exercise) with the success of losing 10 pounds.

It gets very annoying in the sense that all the exercises are written in a way that comes off as trying to be overly witty. The food logging database was really accurate making logging a breeze. The pedometer was total crap and wouldn't work for basic walks with my phone in my pocket. I literally had to be swinging the phone around. I was never able to connect my Fitbit as it kept giving an error although it seems to be a feature. I did learn a few small things but overall I can't get past the whimsical writing style (sometimes referencing fantasy characters that I am unaware) of on a daily basis. Oh, and the "coaching" was very robotic and uninviting.

In November of 2018, I advised my coach that I would be leaving the program in 30 days. She acknowledged my quitting, and told me that my membership went until Dec. 17, 2018. Imagine my surprise at being billed $129 on my credit card on Dec. 17, 2019, a whole year later!

If I could, I would have given ZERO stars. Just as nearly every other person that has left a comment - I've been misled, deceived and ripped off. Not able to cancel - no way to contact anyone - no response from any emails - no phone number to call - yes, they have taken my $129.00 and are gone. Why in the world with so many examples of people being ripped off, charged different pricing that promised, paying for 'free' trials, etc. - why is nothing happening to this company? Shouldn't there be some type of class action suit against them? Should we all be reporting them to our BBB and our State Consumer Protection Agency? Buyer beware - steer clear of NOOM. Complete rip off and zero customer support.

I looked into Noom last July. I signed up for an intro, and then within a day decided to cancel. But it wasn't cancelled on my credit card, which my husband paid. And they went on charging for months as it is now May! I never even logged in ONCE to use the program. I have a text trail where I told them to cancel. And now they are refusing to refund me anything beyond a refund for last month. So I am out hundreds of dollars and they don't care. DO NOT use NOOM. These people are grifters! AVOID!!

Excellent Fitness Tool. As someone who has struggled with weight all my life, I can say that Noom offers all the tools and education needed to lose weight and learn healthy calorie goals, and life changing habits of portion sizes and nute.

Noom really isn't that much better than any other food tracking app. It's also expensive. About 130.00 for 3 months after a free trial. Sure you get a "coach" but they don't really offer personalized or specific solutions to whatever your barriers to weight loss are. Also the education on nutrition is very basic and will be understood by the majority of people using the app. I'm an RN, I don't need all that much education on nutrition, but there is no way to tailor the information to my specific needs. I need better accountability and real advice for getting past my specific pit falls with weight loss. If you want a great tracker with a lot of good info do some research. There are several free apps that will likely do just as well.

I've been using Noom for a month now, following the program and losing some weight, however: I don't find it nearly worth the 149$ for 4 months. Here's why:

I read some of these other reviews and I don’t understand why people are saying they didn’t know they would be charged after two weeks. When I signed up, I knew the exact day I would be charged for the two week trial. My on-line coach has talked to me every day and then I got transferred to a goal specialist who has been great. I asked for grocery shopping lists and they sent them to me. The app is super easy to use and I spend 5-10 a day reading the articles and working through my day on the app. It is much easier than other reviews are saying it is. Yes, it’s expensive but it’s cheaper than being on meds for health related issues or paying for a gym membership. The only thing I wish was different is not having to pay for a meal plan. I feel like it should be included in the price, at least for a month or so.

After hearing so many great things about Noom and seeing all of their commercials, I decided to give them a try. I was actually under the impression that they were a free, or very cheap, option. I was very wrong. At a “Pick Your Own Price” 14-Day Trial, and $159 for 7 months with no options for monthly subscriptions, Noom’s prices are pretty steep. After using Noom for a few days, I decided that I really don’t have the time or energy at this point in my life for Noom’s service, and decided to cancel my trial before the actual subscription started. I paid $10 for the trial.

This company rips people off by misleading themselves. They give a 14 day trial and never let you know the renewal price is $179.00. They are a bunch of hot air and thieves. Hopefully with this economy they will get theirs.

I’ve been on Noom for 7 mos now. It’s the only program where I’ve lost weight and kept it off. I am learning how to eat more mindfully, calorie counting and having better health. Supports are perfect.

Noom is a sketchy business that scams users out of large payments. I paid $44.25 for a trial two weeks ago, and just woke up to an email saying I was charged $159. This app is not worth that value at all! This business needs to be shut down for scamming innocent people out of their money.

I thought it was a big waste of time. No really clear direction and your coach was virtual with canned in message. I thought I was on a trail and found out they had deducted $162.00 out of my account without letting me know how much the plan was. It is totally not worth the money and I lost 0 pounds. If you are looking for a structured program that really help you to watch your calories and make good healthy food choices and a life style change, Noom is not for you.

I signed up for the $10 trial and then I get a surprise bill for $129 for 3 month with an auto renewal. I have been on the program for 7 weeks and have done everything that they suggest and have lost a total of 2 lbs. This is a very overpriced program and have had much better results with Weight Watchers. I cancelled the auto subscription but they said that they will not refund me any money for the unused portion. I am very dissatisfied with the product and the company.

I signed up for a trial membership in 2019 for $34. After the trial they can bill you $129 every two months unless you cancel. After thinking it over a couple days, I used my app to try to cancel to no avail. Please note: I NEVER used the app so no services or products were ever provided to me. I found a number to call and they don’t answer. There is a recording telling you to go the their website or use the app. I had deleted the app so when I went to the website, I could not logon. I contacted Discover (credit card) and disputed it but after a month, I was billed by Noom and Discover said I needed proof of cancellation like an email. There is no email when you cannot reach them. When you cannot reach Noom and they won’t assist you in cancellation they are being is deceitful. I am 71 years old and this is dreadful to go through this. Now I am canceling my Discover card also. I would advise anyone to be wary doing business with a company you cannot contact!

Was auto billed $129 while my account still said “trial” status. Had not used in over a week. Cancelled immediately and asked for refund, only got a response saying I could use my account for 3 more months, which I said I did not want. Terrible. At the very least, Bill one month at a time, I would suck it up and admit I forgot to cancel for 1 month of money, and that payment would trigger someone to cancel if they wanted. But billing 3 months at that price right off the bay is absurd. Would never recommend.

The coaching to get you on the scale was hilarious ie Michael Jordan "just do it" "raindrops on roses"? Bizarre. I sent Noom a message about this and I wanted to cancel and they gave me a link to use and I was able to cancel but keep my 2 week subscription. Maybe I'll change my mind if they change the wording. Is that how millenials think??

I tried the 2 week trial. I “paid” $3. Today was the last day of my trial. I woke up to an email receipt from Noom for $139.00. I never agreed to paying this. I was never given any options etc. You absolutely cannot get ahold of anyone. I’ve sent 6 emails with no response for a refund. I’m pissed. This company is a joke- please do not waste your time or money. I hope they get shut down. Ridiculous company.

They suck you in with a free trial and take advantage of the fact that so many including myself forget to cancel. Unfortunately I just paid $159 for the privilege of NOT using their app to incessantly track calories, track exercise and plan meals. If you have struggled with doing these things previously there is nothing about Noom that is going to make it easier or better.

Shortly after writing this review and then posting on the Noom Facebook site, I received a second email from Noom saying that they had refunded my money. I have not seen the credit yet, but I assume they will complete the transaction. My complaint revolves primarily around the auto-debit default; they really should make renewal an opt-in feature and not auto-debit if they want to create goodwill. I am pleased that they reversed their position on this issue so quickly.

I started this program with an open mind. My endocrinologist suggested it. I signed up for the trial and the Fitness/Diet plan plus the DNA test. I was suppose to be charged the $1 and the $59 for the Fitness/DNA test. Instead, I was charged $59 plus $39 for both. Almost 2 weeks into the program, I have never received the Fitness/Diet plan. I tried to cancel my Noom program at the beginning because of the Virus and figured I couldn't afford what they were going to charge me. They came back with a $19 a month plan. They must be losing people in droves. I agreed to the $19 plan but still never received the other things. One person on this thread said that she was talking to a computer and I'm starting to believe that was what was happening to me. I will be calling my credit union tomorrow to cancel my credit card and to get them to fight the charges by this company. I really wanted this to work.

I have read several reviews from people that signed up for a trial membership but were not aware of the ongoing charges. They have been unable to reach anyone at Noom. My recommendation is to go online with your credit card company and dispute the transaction. Some CC companies will give you immediate credit and it puts the ball in Noom's court to prove that you owe them.

I was contacted and refunded. I appreciate their willingness to make a policy exemption.

I thought I was signing up for a $1 trial. There was no warning from Noom that trial would end, and I never even downloaded the app. Then they charged my credit card $159 and there is no way to contact them to cancel. There is a phone number online which just asks you to download the app and ask through the app. Even though you have not used their "program" they just take your money and run. Stay away from this company - it is just a money grab AND THERE IS NO WAY TO TALK TO A HUMAN BEING AT NOOM. 60 Minutes, you need to investigate.

In March 2020 I purchased a trial membership and a separate diet program. The cost was $51.25 for this. However, I found I could not access either the membership app or the diet program. I worked with "Noom Support" for two weeks via e-mail (they have no live chat and their 800 number provided no options I could use). Nothing that Noom support told me to do worked. I finally, after much frustration, asked for my money back. They refused. I live on Social Security so $51.25 is a lot of money for me but I wanted to start eating more healthfully. I wish I could have my services or my money back but they will not provide me with either.

ZERO STARS. The company has spent millions of dollars for advertising on TV and other media. I thought I was signing up for a $1 trial for a week. But less than a week time, they charged my credit card $159 and there is no way to contact them to cancel. There is a phone number online which just asks you to download the app and ask through the app. Even though you have not used their "program" they just take your money and run. All lies and false information being disseminated using advertisement that they bought on legitimate sources. Stay away from this company and is there a way to close down this company and bring them to justice?

I joined Noom almost 3 weeks ago and have lost 6 lbs. Weight has always been an issue for me and I have been on diets for 50 years. I am determined to take the weight off and keep it off for the last time. Noom teaches things that even if you have heard it before, it's put in a way that sticks. I enjoy my coaches, my team and the foods I can eat. I will stick with this and I know that I will be the loser; of my weight that is. I also want to say that I was charged $149.33 for 12 months. Much less than the $19.95 WW is charging. Great plan, great price and you do what you set out to do; Lose Weight.

Absolute worst mistake of my life: NOOM. They keep charging my credit card.... I cannot use the program (the phone number is the phone of my late husband, the phone does not have the programs on it to run the program) and have been unable to cancel it. There is no way to contact anyone or to cancel it you unless you download it. I cannot download it and have never used it but they keep charging my credit card. I am a disabled widow in mourning and am completely stressed out by what this company is doing to me.

I signed up for the two week trial period for $1 and on the fifteenth day I was charged $129 and signed up for four months without any further communication. THEY refused to refund me, change the enrollment plan or communicate with me outside of BOT responses. DO NOT GIVE THEM YOUR ACCOUNT INFORMATION.

The app does ask you if you want to try it for free 2 week, during the first 2 weeks, there was no guidance or help at all, just a standard meal logging app (most are free). They they charged me $99 for a 2 month membership without asking if I enjoyed the trial!! I asked for my money back and they will NOT refund me. The application was live for 2 months and it still does not add any value and my account doesn't even appear to be turned on even though I paid. NOOM IS A SCAM!! Do not buy into it!!

Coaching doesn't work. At first I was excited as it looked like this could help me. Then it turned out to be like I was interacting with a robot. Slow responses and sometimes no response at all. I cancelled before the end of the trial because they just seem to want to get you past the trial and then you're stuck. Never got my "custom meal plan" trying to get a refund for that. You can't do anything on their website except sign up. All recipes are only available on the phone app. I tried installing to my iPad but it's not built for an iPad so it looks like a phone app on the iPad - lame.

Be careful if you sign up for the trial membership. If you read the agreement (which I stupidly did not - my bad!) you will automatically be signed up for 6 months and they will charge your card $149.00. I don't feel they were very upfront about this. I also think they are unrealistic with the how long it will take to reach your goal weight. There is no way their estimates are realistic.

Not what I expected at all. This isn’t a program to be “on”. I have been reading their stuff for 2 months. Not learning anything new, and nothing is personalized to you. What works for one didn’t for the other and this app doesn’t see that. Logging food is pointless. Nothing I log is in their color wheel. It’s 2 months and not added yet. For a simple calorie count, many other fitness apps work better. Refund policy is horrible. You don’t learn enough about the app in the first 14 days. It’s not until after that you get in to it, and then it’s too late. They charge you, can’t cancel, and can’t get a refund. It’s a scam in my opinion. I wish I could get my $159 back. I’d go somewhere else to get personal attention.

I can't speak to the actual product because I didn't use it; however, I did purchase the trial. I was under the assumption that my trial would give me guidance on diet, exercise, etc. Noom is initially deceptive because they let you choose your trial $$$ ($1, $3, $10) b/c they do not want finance to be a barrier, but don't let the smooth taste fool you. AFTER taking your money, they then inform you that if you want a nutrition or exercise plan, you are going to have to pay (the food plan was over $50). That immediately sent a red flag up for me. It should have been made clear before taking your money.

Just another app looking to take your money. Most of the information they provide is free on other programs. You will never be able to get your money back or speak to someone directly. Their customer service reps are abhorrent, and they can cancel the trial that you paid upfront for, for no reason. I hope this saves someone the frustration that I experienced, it is definitely not worth the hassle. The company literally do not care about you or your health or wellness. It's just about the SSS!

It's literally just a diet app that you can get for free from other sites. Within 2 hours of signing up for the "Free" trial I was asked to "Donate" $10 because "People who invested money stick to it better". Really it's just to get your payment information for later undisclosed charges. After I realized it was a scam I looked for anyway to end the "Service" on my own. NOPE can't do it. I have to ask my "Health Coach" to do it for me and then she "Misunderstood" my request to terminate Noom. $300.00 dollars & 3 months later my husband asks me how the Noom is working because he never sees me on the app. Since I paid with his PayPal I had no idea they were continuing to charge me. Seriously don't take all of the (paid) bloggers advice on this. Noom is a scam.

I started this program in August and I was able to reach my goal of losing 30+ pounds back in January. I’ve seen other reviews talk about the monthly subscription charge and it specifically says it will charge you monthly and that you have to subscribe to use the app so I don’t understand why people are angry that they didn’t read before they signed up. Also read some reviews elsewhere saying it was difficult to navigate through the app and if you can’t do that then you shouldn’t be using any type technology because it is extremely easy to use!

I tried Noom for 12 days. You MUST have the app to cancel your trial period. The fees are very high. The app is also not free. The foods I logged went into 1 of 3 categories; green, yellow and red. The same foods would randomly switch groups so hard to get in sync. I only learned that most foods I eat are red foods, meaning DON'T EAT! Peanut butter, olive oil, peanuts, red meat, etc. Basically, DONT EAT THE 2 TRUFFLES A DAY. BTW, you are allowed 300 calories of red per day, WHICH IS 2 TRUFFLES. I can't do that. Maybe over time I will change my habits, now that I know, but I won't pay someone a monthly fee for the work I do for myself. Also, if you don't have willpower, this is a waste of money. They encourage you to be MOTIVATED but I am already MOTIVATED. I need willpower. This program is a scam in my opinion. They marketed this idea but it's no better. If someone says they lost 4 pounds in 19 weeks, I believe that. Losing 45 in a month? No way.

With a FB post this company firstly asks you to download the app and provide card details. They charge you £10 just to do this. Then the very same day the email you the receipt, telling you that the trial will expire in 2 weeks, and then £99 will be charged. After this? Nothing else! You don't like the app you cancel it and then you forget about this bad experience, but then at the end of trial (that you still paid originally £10) suddenly they charge you £99 without even telling you in advance, without reminding you your trial is expiring, without one receipt, forcing you to download again the app in order to cancel the subscription. I will take actions wherever possible. Be careful.

When you sign up for this, it says that the trial amount is "optional" and that you should select what it is worth to you. I selected the $10 amount. It also says that you will receive notices before the trial period is up so you can cancel. NO NOTICE, I woke up this morning to a $149 PayPal charge. Luckily it is paypal so I can contest the charge. (I did). It literally is a food logging app. The "psychology" of it is that they ask you to decide which of 3 preselected answers, means that you are falling off the diet.

I authorized a payment of $10.00. Next thing I knew $140.87 was debited from my bank account by NOOM. Since I paid using PayPal I’ve contacted them. However there has been no resolution as yet. Whether their product is any good I wouldn’t know. I would only suggest being very careful when dealing with them.

So this app costs 44 dollars a month and is JUST a food logging system which you can do for free or 9.99 on Weight Watchers. They advertise coaches and community and help reaching your goals, there is none of that! You cannot get in touch with anyone and they check in with you once a week! That is all. DO NOT WASTE YOUR MONEY!!!! Or time.

I would not recommend this app to my worst enemy! They have zero customer service, no one ever gets back with you and it’s impossible to get a refund or cancel your subscription! They are out to get your money and that’s all they care about. I have had other companies that I have had auto renewal programs and I have had great customer service with them but not this one. It is the most frustrating experience I have ever had. Now I have to go cancel my credit card all because of these idiots! I’m feeling more and more like the idiot for trusting this program. Live and learn I guess.

I started the program the first time in February 2019, after I weighed in at my heaviest and my energy was gone. I worked hard at it that first month. However, unexpected and tragic life circumstances took my focus away from the program. As my life calmed down, I started the program again on August 1st. I have stuck to the plan, took the advice seriously and the information was so helpful to keep me motivated and engaged. Noom gets deep into the issues and I discovered why I was struggling to have a healthy relationship with food, including limiting portions and not eating out of stress, boredom, or compulsiveness.

Great advice, good delivery of articles. But what they sell, the support, is lacking. The coaches are not available as they imply. They regroup you without warning, based on the level of participation. I was an active participant, and we were placed in a group. Randomly, a few weeks in, when it was hardest, there were all these new people in our group. That felt jarring, and the coach was benign at best. I felt I was putting all this effort, and money, and it just felt like any random chat group. So no- for not that much more, I could have a coach that would really work out. That's how it felt, anyway. I was grateful for the good info, but in all honesty, it was basic info that could be found on the internet. Granted, it was delivered strategically, in small portions, but if their sell is coaching, yeah, you can the the same level joining most any FB health group for free, IMO.

Noom was advertised on TV, I started filling out the question and answers, and it all looked legitimate, so I agreed to free trial. As soon as I saw that there was a $159 fee attached I cancelled my subscription immediately. I never heard from them via email or app, to say I had accepted the program. They could not take the money out of my credit card until I actually had enough money in it, which happened yesterday. I then tried to contact them but when I rang the American number, no one answered. I sent them a text to call me, but no one has responded. I have contacted my bank and cancelled my credit card. NAB were very helpful, I hope they can get my money back. I just don't want this to happen to any more people, thousands of others have responded or signed up.

Joining is somewhat easy. My subscription was interrupted mid way through my time due to an error on their side. My "coach" checked in less and less... more of like an afterthought more than an encourager. I received a SURPRISE bill (auto renewal) on my AMEX this week and of course absolutely zero response from Noom when I reached out. I rely on customer service and seamless experiences, if you do as well...I would recommend going another route.

This is a fantastic program for those that struggle with weight loss. Each week work on one goal and classes and facts given to you everyday about eating. No good food, bad food - weight loss at your own speed fantastic be slow fast or super fast. They call in tortoise hare or don’t know both because I am a tortoise. Just about to meet for 10 percent goal is fantastic. Try it. You won’t be disappointed from someone who joined ww every year. Omg. Have lost slowly 6 kilos 10 weeks. Others losing much faster.. go for it. Yes 159 they bill you but weightwatchers charges every month then you don’t have to worry. You get a group of people to inspire you, access to coach any time is fantastic in helping you make changes one by one. Really like it. Will be in for the year at least. Can’t wait Feeling better and better!

I tried a “free” introduction period from this company. Did not even participate in the program as not the right time for me. Tried to cancel via email with no response. They charged my PayPal account $159.00 prior to the intro. period expiration without notification. I finally received a text when I cancelled my subscription again. Many attempts to contact via same text message and emails requesting refund for a service I have never used go unanswered. Current dispute through PayPal is underway. Do NOT use this company!!!

If you aren't savvy on your phone, don't do it. You HAVE to use an app. There's no way to get it on your desktop. There is no phone number you can call so if you have any issues at all, you have to use your app. For older people like myself, using the phone is difficult on my eyes. I just paid $129 and can't get a refund, and can't use it either.

I like Noom's theory and application of weight loss, but the app is terrible. New data from Noom would not download. Each day of the trial (I only lasted 4 days) I would have to delete the app from my phone and reload it from the cloud to get access to the days lessons, food logging, and weight logging. My coach nor Noom Support ever addressed or acknowledge the problems I was having with the App.

Noom is not worth the money unless all you need is someone to send you messages daily. I signed up for the trial subscription and then unfortunately dug a little deeper. I thought they were going to offer personal, pointed information directly associated with me. No, general guidelines and broad recommendations, so I changed my mind. Though they did stop the "negative option subscription" - a scam in itself, they will not refund my trial subscription in spite of their "no risk, no small print" cancellation policy statement. And I cancelled it the same day, within hours of signing up.

I made the mistake of seeing one of their ads and try to check out on Google. I was asked to download app & was given 3 choices & asked what I thought was a fair price to pay to access app, from memory it was $1 (which was only amount I was willing to pay to look at app) then $20, third choice was $100 (can't remember exact amounts except for $1 as that was what I was willing to pay for a look. I gave cc details and had a look at app but didn't think it would benefit me. I checked my account and only $1 was withdrawn, which was only amount I had authorised.

I started to sign up for the 14-day trial program that could be canceled at anytime in that period. They got my card number before I created an account. They sent receipts immediately when I didn't have an account. I wanted to cancel but read I had to download their app first, log in and then find the blue bubble that would connect me to a coach who I could then email that I was canceling--whew...

First glance it was kinda fun, answering the questions and getting feedback based on science.... What didn’t sit right was the price and talking to a computer generated response robot. I lost over 30 pounds before without an app and I was thinking why am I doing this??? I don’t need an app to tell me what is and isn’t healthy to eat lol. It’s a little confusing to navigate also. I canceled my subscription within an hour.

They tell you that if you don’t open the app for three consistent days they will not charge you and then they still do charge you and they never tell you the amount, I’m a struggling student and they took 100 out of my account after I read the terms that said they wouldn’t. They have horrible customer service and I tried the plan once I could get a refund and it sucks. I didn’t lose a single pound. Scammers that don’t care about you just about money.

Couldnt really follow the program. I had no idea there was going to be an automatic charge from my card after the trial. I was livid when i saw i had been charged $129 FOR ABSOLUTELY NOTHING!! I wish i had read these reviews before hand .

I had high hopes for this app, given it has an approach towards the psychology of eating, fitness, etc. It is basically and automated "chat" with no genuine feedback and canned responses. Why call something a "chat" when in fact I am communication with an automated ibot? My first Check in I got a text and when I response to her questions--it took almost 3 days for her to respond. There is nothing inactive about this and in fact I was so discouraged, it made me even more stressed out...not the best. DON'T USE ZOOM-it will leave you even more frustrated about dieting, eating, etc...who needs that. And the categories are all over the place.

Noom offers a free 14 day trial however auto subscriptions are complete without your authorization and then they don’t want to refund you your money! Complete scam! They do a 2 month subscription. Charged me $99 dollars! Any service legitimate service would refund you back your money and stop the use services!

Terrible app. Subpar diet program (compared to what's on YouTube and Google for free), and the free trial is a total scam. When it comes to logging meals and measuring macros, they are missing a lot compared to a free app like MyFitnessPal. Also, the app crashes literally every time I go to log a meal. They claim it's a 14 day trial and $150 after, but it says you have to use a chatbot to cancel which is only available M-F 9-5. Very dishonest way of getting my $150. The "health coach" is someone who sends you prewritten, generic, automated responses through im chat. It's not helpful at all. I tried to cancel before my trial was over but I was outside the business hours, so they refused to cancel my subscription and charged me the full $150. I've complained multiple times and they still refuse to refund me. Don't waste your time with this App.

I started to sign up for the program and they got my card number before I created an account and they are already sending me a receipt even though I didn't have an account. They said I had to use the app, but it won't let me log in to the app, so I can't cancel. Good scam they got going as you can't cancel on their website and they won't let you log into the app. Catch 22.

I gave a 1 star because you can't give a zero. I started a "FREE TRIAL OFFER" down loaded the APP and answered the questions. Of course they asked for credit card information but I could cancel anytime before the trial ended and not be charged. As I went through the steps it became clear to me that all the "Professional Counseling" is nothing but a computer program with "canned" answers and advice. within 30 minutes I "cancelled the service. the next day I was charged $10 by NOOM. It took 4 days for me to get an answer as to why I was charged $10 for a "FREE TRIAL". I was told that was the non-refunded fee for the FREE TRIAL. I have contacted my retained law office just in case this sham company tries to charge my credit card. Don't fall for this scam.