MEDVi Reviews

I’ve been with MEDVi for a while now and am deep into my treatment, so I feel comfortable sharing my experience. The only part that took some adjustment at first was understanding the billing timeline, since charges start at enrollment rather than when the medication arrives. Once that was explained, everything else went smoothly. The intake process was easy, followed by a virtual visit with a provider who took the time to review my information before approving treatment. After approval, the prescription and supplies were handled quickly, and my medication arrived within a few days with tracking provided. Any supportive meds were included, which I appreciated. A follow-up appointment was scheduled after a few doses to check my progress, and lab work was ordered through a major lab provider at no extra cost.

My coach was very professional and personable. My only concern was that the appointments are apparently schedule too close together and my coach was more than 15 minutes past the start time. I was afraid that no one was coming. My coach explained that she has calls back to back which is a concern to me.

Ignored data submitted. Requested one product. Billed for another. Near impossible to cancel. There is a "Team" for multiple steps in the cancelation process. After days... I'm not sure my order has actually been canceled. I would NOT do business with them.

Medvi did respond and is reportedly working on responding the issue regarding the last vial being only 1/4 filled. As to the credit card issue, my recommendation is not rely on an email inquiry. I was able to speak with a customer representative who sent a link for the credit card update. Please note that the medication has been very helpful and that I have responded well with little side effects.

I chose this company thinking that it was something that would help me. It took a lot for me to decide to take GLP-1 semaglutide. I live on a fixed income. I received an order that was late. Was no longer cold. A medical assistant claims that it was safe to take. Later talk to the pharmacy and they said there should have been no reason that I was taking that and they don't know why they would say that because they are not doctors, are pharmacists.

I ordered the six month package and knew I made a big mistake when they charged my card for the whole six months $2400 at the same time. I was not told this would happen. Providers were unavailable. I waited more than a week for a response that didn't answer my question. Don't purchase. It's a big scam.

Please, please do not use this company!! They are scammers and liars!!! I initially signed up after asking the representative if they prescribed brand name or a compound. She said they prescribed Zepbound. Believing her, I began the process. I later in the same day found out it was a lie and began to read the reviews. I promptly called and requested cancellation and a refund. After being transferred 4 times, someone named Yolanda Williamson stated it was a compound stating she would be sending me a cancellation email within 30 minutes and someone else would contact me regarding the refund within 24 hours. None of this has happened nearly 24 hours later. They emailed me today stating my prescription has been processed and cancellation and refund cannot be processed at this point.

I have had a great experience with Medvi. Anytime I have a question or need an appointment I always get an answer right away. My medication is shipped right away and arrives in a timely manner in a cooler with ice. I feel like it's a good value for the money since everything is included in the one price including medication any doctor visits or coaching visits and shipping for your medication. I like that I don't have to worry about hidden costs. And even if my medication dosage goes up my price stays the same. I spent a good deal looking on the internet for the best possible deal and I chose Medvi and I have been losing weight steadily since beginning the program.

The overall company itself is great. I dont think the pharmacy or pharmaceutical companies they use have a quality product. I was on the program for 6 months and only lost 2 pounds and decided to discontinued with this company, I couldn't continue to waste a significant amount of money for a crappy product.

I actually learned about MedVi from my stepfather and after watching his incredible results, I knew I needed to give it a try. The proof is in my lab work. My triglycerides (fat in your blood) went from 178 down to 76 in ONE MONTH! I am also no longer prediabetic! And I also lost about 10 pounds my first month! I am on week 5/6 and I have lost 14ish pounds. I mainly chose to start a GLP not for weight loss but to improve my overall health. This medicine (semi-glutide) and Medvi have changed my life. I am able to text and communicate easily with my account manager if I ever have any questions. I get a tracking number and I am able to track my medicine, so I know exactly when it is coming. There is no weird charges or increase in charges even when your dose goes up. I have searched up and down to find a provider for semi-glutide, and I can assure you that if you choose Medvi, you will be making the right choice.

Saw special 2026 deals and promotions. Finally decided to go for it. Paid for 12 months up front of $2150. Then they turned around when it was time to send out medication and wanted to charge me an additional $1438. What an absolute scam. I showed them screenshots of the tirzepitide I was ordering With the price listed and they told me I misunderstood. It said compounded tirzepitide with the price. How was I mistaken? I told them they could honor the price they advertised or get lost. They said no. So I asked for a full refund so I can go with a more reputable company. Crickets. They have not responded to my demand for a refund. I’ve included a picture. “Terzepitide Reset Deal $179” and when I got to check out, the reset deal was if I paid 12 months up front. So I did. And they will not honor their own advertised deal.

My coach explained the ins and outs of the program. She answered my questions and set me up to be successful with the Medvi Program. I will check in with my coach monthly to monitor my weight loss journey and to discuss any concerns that I may have.

The company is a SHAM! I have used their products for 2 months and all I have done is gain weight. I have not lost a single pound. I gained 12 pounds on their product. You can't get ahold of a doctor for any appointments. Every time you call them the call gets dropped. You try to book online and you keep getting errors. You call customer service and ask about their "money back guarantee" and they start to stutter and say you have to submit something in writing. I spent $800 on nothing! Don't use them. They just sell sugar pills.

Tonya was very motivating. She understood some of the personal things our family is going through right now and gave me achievable goals. Before I spoke to her I was getting ready to quit the program. Now I look forward to speaking with her next month. She also helped me understand what steps I need to do next.

Gabriel is always very responsive and pleasant. We are working towards the correct dosage at the moment and making small behavioral changes. Kudos for working on a holiday! And have a happy new year! She always has simple tips to aid in my success. PW

I paid for my introductory injectable product and never received. I followed all their mandatory requirements. For the next few months, they took a large sum of money out of my account. I reached out to them repeatedly and was assured I would get my product. I never received my product and still had 3 months worth taken from my account. Do Not Trust this company! Customer service sounds apologetic, but they never followed through! They stole from me. That's a crime!!

I ordered thinking this was an FDA approved medication. After I received the after visit report, it said it was not FDA approved so I immediately called to cancel. The lady said since it wasn’t shipped out she will cancel and submit a refund request. She told me to expect a confirmation email shortly stating it was cancelled. The next morning I saw it was then shipped. I called again to clear it up but the new tech went straight to telling me I there’s nothing she could without even looking into it. Before proceeding to send medications, the company should do a final statement saying what they’re sending is not in fact FDA approved, and to ensure it’s the user understands that.

It was a nightmare from the beginning, billed me 149.00 before I even got conference with physician, sat waiting for an hour and a half for them to come on to be disconnected and have to wait for them to return call. Waited a week and a half for meds to come. All THIS in the first month....Then when I put in for a refill was charged double, before I even knew if they were going to refill it or the amount, and billed to My card that was not to be held on file...took me demanding a refund and to cancel the script to get my money back...worst experience ever.

I've only been with MEDVI for a little less than a month but have been taking Tirzepatide for almost a year. I switched to MEDVI because they were the highest rated company providing GLP1 and they were less expensive than my current provider. I'm sure I'll continue to progress and meet my goal but I wanted to address the customer service at MEDVI. Ally has been wonderful! Honestly I feel like we're old friends now! Very caring and supportive and keeps me informed about anything new or updated in the program. Even if the pricing was comparable or more than my previous provider, I think choosing MEDVI for the detailed customer support would be well worth it. If you're on the fence about choosing a company to assist you with your weight loss journey, you can't go wrong with MEDVI!

DO NOT DO IT! I responded to marketing ad for $149 and was immediately charged $279! Customer service confirmed meds had not been sent 10 days later and when I requested a refund/cancelation they immediately initiated the shipment and refused to refund/cancel. Lab work was never ordered- another BS lie! Transferred to 3 reps with no resolution!

My coaching was great and informative. The coach was professional and listened to my concerns. She gave good suggestions about keeping up on vitamins and supplements and to eat healthy. She also asked me my short term weight goals and how I was feeling in total.

Diane was professional and approachable and listened to my responses applying my info to my goals and suggested a few goals for me as well. She shared her own story and made me feel encouraged and motivated. She also confirmed my understanding that this drug takes some time and effort on my part to help me be successful.

My coach was fine, but wasn’t as personable as i would have liked. She did nothing wrong, nor was she unkind or anything. Just flat and didn’t seem to have much personal investment. It seemed clear she was reading scripted questions. No real investment. I’m sure she must talk to a lot of people but I was hoping for a little bit of that human connection because I was a little nervous about this step I’m taking.

This place is the epitome of bait and switch. They advertise $199 but don't mention a word that it is only for the first month. After that it goes up to $299 per month. Had to call and talk to 2 different people to cancel my order. Makes it a total scam.

I chose to try Medvi for weight loss mostly based upon their offer of a money back guarantee. They stated that most users lose around 20% of their weight. So I prepaid for a 6 month supply and began the program at 201 lbs. Despite adherence to the injection protocol, plus guidelines of healthy eating and exercise, after 4 full months I had only lost 5 lbs. I contacted Medvi and they suggested I switch to a different medication, at a much higher cost (of course). I declined and asked to cancel the service. Luckily they did agree to refund me for the medication that I never received but absolutely refused to honor their results guarantee.

My person is very helpful and very professional and kind.

I've had a great experience. No issues with billing and great customer service. I'm about to start my second month and I've lost 15 lbs. I've had little to no nausea or any other side effects. I feel better than I've felt in years!

I was a little skeptical of doing this especially when you read the reviews and side effects. Every medicine has some effects; the only effects I had were nausea the first week and metallic taste for the first month. Now constipation is an ongoing thing, I have found taking fibers gummies does help me out a lot. You don’t eat as much so you don’t poop as much, lol. I occasionally have heartburn or indigestion, but Prilosec relieves it. I am 50 years old and started menopause at the age of 40. My weight has fluctuated so much but I could never get back to the 130-pound mark. I tried weight watchers and many other programs, and it would work but got very old doing it. I have also been doing the 16-hour fasting for the past year and would stay at my 150 weight and that’s with exercising. So, this is why I wanted to try the compounded semaglutide injections.

Save your needles! I was perceived as a drug addict and intravenous drug user. Medvi does not make clear that while Medvi provides the **; obtaining needles that's up to you. Not only is there lack of initial clarity but using their method to obtain needles is like pulling teeth. You'll see. Do not toss the syringe! Finding a needle exchange is critical however the needle exchange provide only one-for-one. Do not toss the syringe! Medvi should be clear with patients and up. Talk about feeling like a junkie. The city operated and state subsidized place is packed with opioid users and well, Medvi Clients. Billing is right on time. Customer service is great but overall responsiveness, clarity, well, shall we say like any other corporate model there will always be hoops to jump through. Nothing particularly horrible. I've lost about 9lbs in 5 weeks and while not earth shattering amounts of flab, Medvi provides tools to drop the blubber.

THIS IS A SCAM!! Cancelled my order August 24, 2025 still have not received a refund. Tried going through my cc company and still no refund. Been told twice someone will call back in 24-48 hours. Still no call. Don’t order.

How long does it usually take for the medication to be sent out from the pharmacy? I ordered December 27th and was approved and got a notification saying it was being processed at the pharmacy. I am just asking how long do you wait usually to receive the prescription?

Crystal is my coach and she listened and we had a great conversation. Together we focused on some goals and I feel confident I can reach them. She is definitely someone I made a connection with and I look forward to working with her to achieve my health goals.

Seeing my face look noticeably slimmer in a recent photo brought a happiness I hadn’t felt in years. Beyond losing 19 lbs with MEDVi, I regained pride in my appearance. It’s been emotional realizing I’m reconnecting with a version of myself I truly missed.

I had my meeting with my health coach today and it went fabulous. She gave me some helpful hints on different types of food that contain a lot of sugar and how to give myself injections that are more beneficial. Explain to me how the medication works. It was a very good meeting.

I have a weight issue all my life. I don’t do the gym but walk every day. My daughter recently got engaged and I wanted to lose weight. I started Medvi in September and have been pleasantly impressed with my weight loss of 15 pounds so far. I would and have highly recommend medvi.

My video call was a great experience. She was a good listener, helpful, and it was a quick call to help adjust medications. She listened to my concerns of recent medication adjustments with some side effects and the wish to reduce amount of dosage for next refill.

My coach was great. She listened to me and asked the right questions. The more we talked the better my coach understood me and relaxed as well. We set goals and I am so excited to continue my journey. The conversation began as routine but became more personalized as we got to know each other.

This company is unreliable in my experience. I placed an order, but a video consultation was required. Made appointment and waited for my phone call that didn't come in. When I called MEDVI, I was told the person was not available to do my consultation....but no one called me to let ME know! The next available appointment was 2 weeks...so I cancelled my order and am awaiting a refund. They did not waste any time charging my account. We will see how long it takes to refund my money!!!

I ordered in April and never got my order, I ended up in emergency surgery in May and in the hospital for a month but you kept charging my credit card and never sending my medication. Now, it's been 9 months and nothing has EVER been sent! How can you do business like this? You owe me $3471 right now. But, if you change me for January it's going to be $3870. I want a refund! I have been disabled for years and can't keep up on all this, but didn't expect a company to totally take advantage of me like this. CANCEL THE AUTOMATIC CHARGING!!!! Please credit my card for all these charges you have put me in debt for, with NO product! I'm sure I'm not the only one this has happened too. Fix it.

Anastasia always gives me good tips for striving to meet my goals and is understanding if I don’t hit them. She doesn’t judge or point fingers but helps me think things through through so I can be a better person and hit my goals every time. I’m trying real hard to do just that.

This one of the worst experiences I've had with any company, and I have purchased a multitude of health related supplements over the last 3 years. Their ad claims you can get 6 months of meds for $149. Money back guarantee, so I joined. I've never used any semaglutide product. I was immediately charged the $149 and invited to the Medvi Portal. This site is not easy to navigate. For 2 weeks my order showed 'processing.' Next, I tried the chat option, seeking status of order. Was told I needed to get labs. They emailed me a lab order and I went and had them done next day. Waited another 2 weeks. Still no communication of any kind. Tried chat again. Got your labs, they said. Make an appointment they said.

I would love to continue with the company if I see improved, and result was in a couple weeks. I never write it a few, but I would love to write a review after I try the product. The conversation between me and the coach was really good to save me a step to follow as soon as I found as soon as I received my medication.

Been using Medvi since September 2025 with no issues until this month. Paid my $299 monthly fee on 12/19 and have yet to receive my medication. I’m now 10 days past my scheduled injection day and let tracking information provided by the pharmacy my package has not yet been shipped. I have called Medvi several times and no one can seem to help me and tell me where my medication is or when I will receive it. I’m beyond frustrated. They have no problems with taking my money but cannot tell me when I will receive my medication. Do better!!!!

Medvi advertised the oral weight loss drug at $179.00. Because I didn't qualify for that price, I was charged $279.00 plus a $20.00 start up fee. My second bill and monthly charge would have been $399.00. I canceled. Not doing business with scammers. To top it all of, I gained 5 pounds in 2 weeks.

It was good meeting the coach knowing I have someone I can discuss any issues with. It's good they are checking up on me since this is my first time using any weight loss program, especially involving a medication, I was very hesitant at first but that hesitance is going away everyday I Participate.

I just signed up for MEDVi the Tirzepatide and the website says does not need a physician review. Well they sent me a link to schedule my appointment and they already took my money for the first month and I’m not even sure if I’m approved.

Shanise was very knowledgeable very polite, answered every question that I had. I asked me if I wanted to do it every other week every month follow-up. I asked for a every two week follow up and she's already made my appointment scheduled and I'm ready and set to go.

Terrible customer service. Continued to charge my account and did not send prescriptions. Out $600. Do not use! Called SEVERAL times to be told account would be escalated, with NO resolution. Do not recommend.

Very kind coach. Easy to talk to and gave helpful tips to reach my goal. Valued my input and was encouraging. She wanted to make sure I felt supported in my journey and made sure I knew how to reach out if needed between now and my next coaching appointment.

Very deceitful pricing and procedure. Start first month at $249.00, then $299.00 after. I chose the 6 month program and was immediately charge 449.00 plus a consultation fee. I originally assumed the charge was for the entire 6 month subscription. But no, 3 months only and an additional $449.00 per month plus consultation fee, for a consultation I did not receive. It took months to cancel and receive a partial refund. Complete Scam!

Wow. Go else if you think they still honor a legitimate refund. I was on the program for 5 months and did not lose a single pound. Customer service is horrendous. Mostly conducted thru emails with various people that are of no help. Pleaded for a refund which one excuse after another they would not honor. I’m out $1750.

Started Medvi 7 weeks ago. I had also drastically changed my diet (1800-2000 cal/day), exercise daily including getting 10K steps. Ensuring enough sleep. Lost 8 lbs week 1, then 4 weeks of less than a lb loss. And now 2 weeks where I’ve actually gained 2 lbs. I have not cheated once. Dosages properly administered by a nurse. Either the medication doesn’t work for me at all or the dosages aren’t enough. At 59, 276 lbs, it’s pretty frustrating. Of course the Medvi folks are useless and just point to “plateaus”.

“Yes, MEDVi is a legitimate company that’s LegitScript certified. It also stands behind its products and services with two money-back guarantees. The first is a 30-day guarantee if you aren’t initially satisfied with the service, and the second offers a full refund if you don’t lose at least 20% of your body weight after following MEDVi’s weight loss program as directed for four months.”

Did not work! Instruction VERY unclear to a lay person. Used for 8 weeks with no results. Was misinformed about results and blamed for not reading unclear instructions. Was told 3 different times they would have a nurse call back the next day, NEVER happened. A waste of money!!

Be very aware of the bait and switch pricing! Based on recommendations from my doctor to lower my A1C, I started compounded Tirzepatide with the $149 promo pricing. I’ve taken brand name Tirzepatide before, so I was familiar with the experience (unfortunately, insurance does not cover brand name anymore unless diabetic). I experienced mild weight loss on the compounded formula the first month. When the time came for the prescription renewal request (month 2), I filled out all requested information and looked for information regarding the new medication price. I did not receive any invoice to approve. Instead, I received an invoice and receipt in the same email with a new price of $399.01 billed to my card. I would never have approved this pricing (the brand name is only $249 out of pocket!).

I’d give no stars if possible! Received the tablets (3mg), wanted to lose 20lbs. I have taken for 10 days and no results at all. I eat once a day and I eat healthy. Hasn’t curved my appetite and not lost any weight (if anything, I’ve gained a few pounds) DON’T WASTE YOUR MONEY ON THIS PRODUCT OR COMPANY. Go to an actual Dr.

I was looking for an easy, affordable, but effective program and selected MEDVi based on rankings. It took a little time to get onboarded, but has gone ok since. Communication can take 24 hours, but is solid once you hear. Never having self administered a shot, I expected some instruction, but nothing was included with the medication, which comes from a third part pharmacy. I reached out to MEDVi who shared detailed info (and I also watched some YouTube) videos and felt confident in administering the shot. I am on a Tirzepatide compound. I have lost 8 pounds in 19 days. The medication immediately quiets hunger & cravings. I’m motivated to watch my portions. After many years of wanting to shed post menopausal weight, I’m excited to be headed in the right direction toward my goal. It works!

Updated on 02/22/2026: I am getting so frustrated with who on earth I am talking to. I am told to fill out assessment form after 3rd shot, I do that then am told I am to early and I go back and forth trying to understand what is the proper way to do this and just do not get a clear answer and this is the 2nd month in a row this has happened. I am doing this EXACTLY as I was instructed, I keep track of the dates I give myself injections and yet just get the same stuff back. Sorry for your confusion fill out the form after your third shot! Ugh… and takes a while to hear back. I didn’t not want to miss my next month doses but I am not paying for this until someone assures me I am all set. Now I am AGAIN being asked to fill out the damned assessment that I already filled out.

I almost didn’t recognize myself in the mirror last week—in the best way. MEDVi helped me lose 18 lbs, and seeing my body change so visibly brought me to tears. I feel hopeful, strong, and finally proud of my progress.

I purchased the first month for $149.00 then I thought they auto charged me for the second month at 149.00 but it actually was $399.01. When I contacted them to cancel the order they told me it was already sent to the pharmacy and they couldn’t stop it which was BS. I called. The pharmacist said they could have to stop it. Called because the order was not filled OR shipped at that time. DO NOT TRUST.

I’m a current MEDVi customer. The program works in basically two ways: (1) They monitor your levels and your numbers to ensure your continued weight loss, and (2) They make sure you have the meds in hand to ensure you take the meds on a fairly precise schedule. But what happen when they don’t deliver your meds? That’s what is happening with me. I submitted my refill request in time. You took my payment for the refill… and then crickets. I call in, worrying that my meds won’t arrive in time for my scheduled injection. They glad-hand me - saying they know how important it is that I have the meds and that they’re committed to yada yada - but they don’t actually deliver! I talk to one rep who says the meds will end rovers today (already too late), while two

Buyer Beware. They ripped me off and absolutely refused to compensate me. Their med did not agree with me, my doctor asked me to stop taking the pills and they flatly refused compensation. I was charged $279 and the price is $179. The second month they were going to charge me around 500 Dollars. Thank God I cancelled. Again very deceptive. Buyer beware. Do not patronize this company.

On their website they stated that the price is $299 for a multi-month program. And never goes up with a dose increase. But when you go to pay, they don't tell you the dosage you are buying. So I called them and they said it was between $399-$499 for 15mg. program. Which I am on. I asked what my dosage would be and they told me I had to sign up and pay FIRST to get that information.

Did not try the med. I bought it at $179 and was billed $299. Asked for refund as I won’t do any business with a company that misadvertizes like that especially a medication!! Trust was gone. I had to get a cancel from my credit card company as they don't respond. Buyer beware!

Medvi's business practices are deceptive and border on extortion. While I do not dispute the efficacy of their weight loss product, I do most emphatically warn everyone about their business practices. When I emailed them canceling all future shipments because I told them I was obtaining a doctor's prescription, they disregarded my request, and continued to bill me $399.50 monthly BUT sent no product and preformed no services. When I made the discovery on my credit card 3 months later, they refunded the December payment but refused to refund the prior two months of erroneous charges, claiming I had not given them reason soon enough for my cancelation, which they conveniently disregarded in my original cancelation email.

Bait and switch marketing, means bait and switch company ethics! I saw an advertisement for a "December" promotion for **. I went through the medical exam and when it came time to pay, the amount almost doubled from the promo. When I emailed support and asked why, they said they had no idea of what promotion I was talking about - So I emailed them a screen capture video from Google today that shows the ad and promotion. They responded with "That promo expired yesterday" - Total BS as the promo said "DECEMBER". Nowhere did it say promo ends on Christmas. Like I said, Bait and switch marketing, means bait and switch company ethics! Give your business to an ethical provider.

This was my first time using Medvi care coaching. My experience was pleasant and insightful. My care coach answered all of my questions and answered them thoroughly. I am looking forward to this new chapter in my life. I am grateful to know that I will have someone that I can contact if I have any concerns.

I have a dear friend that is taking another medication to lose weight and is doing great. I started taking MedVi over a month ago after checking on the other weightloss medications. I found that MedVi seemed to be the best choice for me. I decided to get the shots because I read that they work more efficiently. I get text messages regularly from the Doctors/and or associates asking if everything is going well and do I have any questions. I am losing weight at a slow pace which is better so that I don't gain it all back. I have lost 4 lbs so far and my appetite has decreased so I cannot finish a full meal (I always seem to have leftovers). I am feeling fine and have no health issues to report.

After calling 3 times to make sure med is in pill form they still sent injections. How can you trust your health to this level of incompetence. After calling them to cancel they refused to refund me for their error.

I’ve tried so many programs, but MEDVi is the first that actually feels livable long-term. I’ve lost 24 lbs, enjoy my routine again, and benefit from steady energy. The guidance keeps me accountable in a comfortable way.

I needed a real push, and MEDVi delivered. I’ve lost 25 lbs, my cravings have eased, and I stay focused throughout the day. The check-ins offer just enough encouragement to keep me moving forward without pressure.

My experience has been good with fast response time from support staff and explaining the steps to their process. They have been available to answer questions. Meeting with a nurse is included and offered several times. There is also an assigned case manager for further support.

Everything has been going great. The company is easy to work with. My counselor is very nice and attentive. The doctor is also very thorough and knowledgeable. No complaints at all! The shipments arrive overnight in a refrigerated container to my doorstep. I’ve never had any issues with delivery timing or billing. All supplies are included.

I received my shipment very quickly and the case manager has been very responsive. So far I have lost 5 pounds on the 2.5 mL. My next shipment is due to arrive in one week, however, I requested a high dose of the medication.

I am in at the beginning of my third month and have lost 14 pounds so far. MEDVI service has been very good, and they have gone out of their way to help me through the few issues I have had. So far, I have been very happy with the results. Look forward to more weight loss in the coming months.

Subscription and approval were easy. Online ads state: Refund if you did not lose weight and No hidden fees. That's a complete SCAM! You sign up for $179.00 or $269.00, and they never disclose that the following months will be $399.00. This simply comes as a shock. The first month I felt like I was taking placebo. Zero results of zero effects. I asked to switch from pills to injection for the second month-zero response or care but my credit card was charged immediately. I had to call AMEX and stop the charges. Complete disappointment and waste of $269.00 for the first month.

It was a mistake from the get go. I paid the lower rate knowing it’d increase. But if it meant I’d get the meds at an affordable price, then great. They took $179 from me and sent no meds. The next month, they charged me $299. Again, sent no meds. My account says it’s under review by a physician, but it’s been like that since the beginning.

Double charge on my credit card. I bought a 3 month semaglutide plan at $747.01. I was charged $747.01 twice with in 2 weeks. Medvi recognizes the mistake. Customer service does not help me with a refund process. 3 weeks now and no confirmed refund. Just the run around on the phone transferring from representative to another. Also in the month of injecting semaglutide I have lost NO weight. In fact I have gained 6 lbs. This company is fraudulent and untrustworthy. Credit card fraud, placebo or too low of dosage medication and poor customer service. I do not recommend this company for weight loss.

Tirzepatide has helped me overcome stubborn menopausal weight gain and slowing metabolism. A year ago, I was 60lbs heavier and pretty unhappy about it. Workouts and eating 1200-1400 calories/day for years did nothing except take off a cursory 10lbs and end in a permanent plateau. MedVi has been lovely to work with. My personal counselor, Ana, understands my needs and has been very thorough and careful understanding my health and what is best for me.

Just getting ready to start so I can't say much about the weight loss but the coaching personnel was attentive to my worries and goals. She gave some ideas to the walking time as a beginner to the reminding of my protein intake as well.

I always have a great conversation with my caregiver. She's informative and so very kind! She gets right to what we need! Listens very tentatively and has a smile while doing so. I recommend Medvi to anyone looking for healthcare weight loss help.

Great support for continuing to meet my goals! Love to tips and suggestions to maintain and continue to meet my goals. No issues with being respected and listened to. Hope to continue to lose weight and get healthy.

Letha was prepared for every question I had. Answered a ‘what to do’ for every minor symptom that had presented to me over the last few weeks. With the holidays, encouraged me to keep moving to work the magic and hydrate best practices with electrolytes. I found it informative and spot on go where I am in program.

Joining MEDVi was one of the best decisions I’ve made for my health. I’m down 19 lbs, have noticeably more energy at work, and finally feel free from constant cravings that used to control my days. The program’s guidance, structure, and ongoing support have truly been worth it, and I feel more confident, motivated, and in control of my health than ever before.

For the first time, weight loss feels sustainable. I’m down 17 lbs, sleeping better, and no longer battling constant hunger. MEDVi’s support team is warm, knowledgeable, and genuinely helpful throughout the journey.

MEDVi has been amazing to work with in my health journey. It has been an easy process with very helpful and supportive people. Whether it a text, phone call or through email someone is always there to answer any questions you may have. I’m excited for what the next year will bring and I have MEDVi to thank for that.

MEDVi and especially Angela, my account rep, have been very accommodating in helping me on my weight loss journey. The pharmacy they use ships quickly and they provide extra supplies. The first month's supply took a while to receive, but since they switched pharmacies I receive my orders within a few days. Great company!

I really loved talking to my Coach Tia! Not sure of spelling. She was relatable and super friendly. The call started about 5 minutes late and I was just about to leave thinking no one was coming. She's offered so good suggestions for my journey.

Was very informative and polite. It's good having a face to face conversation. Very pleased to start this journey and am looking forward to being successful in it. If you have any questions you can call them anytime at your convenience.

The process to enroll is fairly seamless, medication delivered within several days. Great supply of resources to access for questions, support and discussion. I’m 3 weeks in and seeing results. I look forward to the coming weeks and sharing my success.

This was a Very easy process. The Help and guidance I have received has been so helpful and encouraging. I will definitely recommend to my friends and family. I have been struggling with my weight since Covid and then along came menopause and I gained 30 pounds that just will not budge with diet and exercise. So far I have not had any nausea or side effects, but my hunger level is way down and I am very grateful to this amazing team of people helping me feel good in my own skin again!

Always a great experience !!! They listen to you and really try to help you with every aspect of what you are going through month to month. I always feel better after a call than how I started it off with!

MedVi has been a wonderful experience and I look forward to a very successful future for myself! Everyone I have come in contact has been professional yet compassionate. My prescriptions has arrived very quickly and have clear instructions on how to administer. Do not hesitate to give MedVi a try!

I am so upset by this company. They had a sale for Black Friday and I decided to order. Literally an hour later I called and canceled and said I needed a refund. They said that was not a problem. Then, 2 hrs later, I got an email the prescription had been filled. I called immediately and they said they were so sorry, they were canceling it and I would still be refunded. I waited on the line for the other department that was supposed to handle it and never talked to them, so they said they would call me back.

The structured yet easy-to-follow MEDVi program helped me lose 26 lbs and regain balance in my daily life. I feel more centered, and the supportive team made every step feel realistic and empowering!!!!

MEDVI is great if they send you what you have paid for. On November 15th, my order was filled. It shipped on the 18th and arrived on the 19th. I had requested a refill of Zofran. At the same time I requested a refill of the Tirzepatide. I did not receive the Zofran. My dosage had increased, which means the nausea increased. The only way to request a refill of the zofran was to request a refill for the Tirzepatide too. In the refill form, I left 3 messages stating I did NOT need the Tirzepatide, I only needed the Zofran. NOBODY who receives these refills under stood. I received a message through the app, an email, a text message and a phone call. All from different customer service reps.

Hello. She was very informative about the information and that she gave me the instruction. Had to fill out everything which I would rather confuse in the beginning and she corrected that. Overall it was excellent.

My first appointment with MedVi. It was quick, but informative. I was allowed to ask questions, and comment. Made a couple of small goals to work on which were very doable. I have a month to work on them. Looking forward to my next appointment visit.

My coach was very helpful and helped me choose reasonable SMART goals. She asked about side effects and was able to help with a possible solution for my one side effect. I’ll give it a try and report back at my next meeting.

Mitzi was very professional, to the point and fun. She highly encouraged to go with a hundred and thirty grams of protein versus a hundred to increase muscle mass. I appreciated her insight. Thank you!

I wasn’t sure what to expect from MEDVi, but I’m already down 15 lbs and feel more energized than I have in years. My appetite is manageable, and the simple, effective structure makes sticking to the program surprisingly easy.

I had been using Lilly Direct for my tirzepatide prescription. It got to be expensive, so I tried Compound tirzepatide through Medvi. When I received my vial it was dark red and very thick. I had a hard time getting it into the needle but thought that was because of the B12. I went to take the last injection and there is nothing left. The color was so dark I hadn't noticed that it was empty. I contacted the company 5 days ago and I keep getting told they will have to get back to me. I am so disappointed and will be going back to Lilly Direct. I guess you get what you pay for.

Care coaching session was great - goal setting is not something I’ve done much before, and I like that we discussed and decided on a couple of things to work on over the next month. Counselor was friendly, non-judgmental, helpful and knowledgeable and I think continuing with these sessions will help keep me on track and motivated! My first injection was yesterday- feeling hopeful!

MEDVi gave me the reset I desperately needed. I’ve lost 21 lbs, feel calmer around food, and finally have steady energy again. What impressed me most is how well the medical team listens and tailors the journey to my needs.

Working with MEDVi and their medical professionals has been a seamless process. Also, the most affordable provider I've found. No hidden fees or difficult contracts and my product arrived as discussed with physician. They have been most helpful in beginning my weight loss journey. Thankful for my Individual account manager available for questions and concerns anytime I need them. I'm looking forward to the coming months.

I started my weight loss journey two weeks ago. This was my first coach visit. It was nice to be heard and also given advice. I would highly recommend this. I received my package with instructions and everything arrived as I was told. Got my package in a couple of days and I started the next day. I have not had any side effects.

MedVi has been great to work with. In just 2 weeks, I have lost 3 and a half pounds. I would highly recommend if you're considering a GLP1 product, contact the MedVi rep and discuss your goals, and the rep will be there to support you in your weight loss journey.

Medvi sent me one vial of semiglutide with the medications label saying one vial was sent. The instructions said the vial was for one month. A month later I called Medvi asking when the next month would be sent. Medvi said I was sent three vials of semeglutide for 3 months. I told Medvi I only received one vial. I sent photos of the label on the semiglutide that clearly states one vial was sent. I have sent all requested information regarding the missing vials to Medvi. I pre-paid Medvi for 12 months of semiglutide and the very first order was missing 2 vials of semiglutide. Medvi will not send the missing vials to me and wants to charge me for the missing vials. I have filed a dispute with my credit card company. DO NOT BUY FROM MEDVI

I enjoyed my first Care Coaching Call with BreAnna. She addressed my needs and gave me a brief overview of our goal setting meeting. We then discussed and set 2 goals for our next visit, one food-related goal and one activity-related goal. I was pleased with our results and am excited to get started!

This company is **!!! They stole my money then cancelled my account. I had to fight to prove they took it and then had to fight for a week to get my medication. This has happened multiple times. The customer service is a piss poor excuse for customer service.... This company should NOT be allowed to care for anyone medical needs and should be shut down as they are a bunch of thieves. I would give negative stars if I could.

I felt so comfortable with my care coach today. It felt like I was confiding in a friend! Thank you, she was very caring, a good listener, explained in detailed and answered all my questions and concerns.

My experience with MedVi has been top-notch. The support and resources offered are amazing. I would recommend MedVi for a full-service GLP-1 provider. Customer service is great and Shelby has helped answer any questions I’ve had. They also have several bundle plans that is nice too.

The Medvi experience has been great! The providers have are very supportive, focused on managing your symptoms and finding the best solutions that work for you lifestyle. I am very happy with the virtual care.

I began my journey 9 months ago. So enjoyable a company to deal with. Even got my own account manager, Angela, whose thoroughness sets the bar. I’ve lost 45 lbs, couldn’t be happier. Monthly questionnaires reviewed by MD staff adds a comfort zone. As being a very sensitive personal issue, I feel I’m a patient, not a client.

The session began on time, and I got a reminder. The coach was very kind, clear in her advice, asked questions and helped me make a goal. She answered all my questions, set up a new date, and explained the next steps.

Great first impression. All care providers have been great! This service is a godsend, especially because my insurance plan doesn’t cover GLP-1s. I’m feeling hopeful that this tool will help me in my weight loss goals!

When I first did my order, the price was much more than advertised. So I contacted and asked to cancel. I got response back that advertised price was not for what I ordered. So my account was cancelled. But my credit card was billed anyway. But the purchase was blocked since credit card company thought it was a scam. I tried to cancel again, but my Medvi account was canceled, so I figured...no worries. One month later, I get another credit card alert that medvi is trying to bill my account. Once again blocked. And again I just sent them another notification that I had canceled.

Scam. They charge you on the very first day, then they drag their feet trying to not ship your medication until they can charge you again. When I met with the nurse practitioner, she told me that she would send me an order for lab work that day. I told her after seeing many specialist I have tons of lab work. She said if I could upload it that day she would ship the medication that day. There was never anything put on my portal as to which tests she wanted. I've had daily contact with customer service. They sent me her order, which never did appear in my portal. I immediately uploaded all of the required lab results.

Great customer service. I was new to the process and seen that the app message care team was there to guide me the whole way through the process. I was a bit anxious and confused at the beginning with the labs and timing, however, as I stated, the customer care team was always there to help. Glad to be working on my health and having MedVi on my side. Thank you for the Care Coaching. What an exciting time for me. TY everyone for making this opportunity available to me.

Shelby was great! We spoke before I took the first dose. She answered all my questions and was it the light to talk to. We discussed the plans, the side effects and what to expect when I reach my goal weight.

The compounded Tirzepatide is effective. I saw a pricing discrepancy, but alerted my account manager, Ana and she promptly replied and is sending a refund for the difference. Thank you! Great customer service.

I’ve been very pleased with the process and my results! The decrease of my inflammation was almost immediate and overall feel better and I know my health both emotionally and physically is improved. Rj

My wife used MEDVi since they advertised Tirzepatide for $179 for 6 months all over social media. They don't really have it, and instead sent Semaglutide, a different not as effective drug. They they auto charged me double the price for the same bait and switch drug a month later.

Worst customer service! Nearly impossible to cancel. They will put you on hold and continue transferring you to people trying to talk you out of canceling. I was on the phone for more than 40 minutes.

When signing up I did not notice till after that yes the first month was 179 and 299 and up for the remaining.. Okay... Then I received my first month medications. I never heard from them until I refilled my meds on the third week. To find out that they were using an unscrupulous pharmacy to provide my new medications at Boothwyn Pharmacy a pharmacy that has numerous fines for un-inspected facilities and not quality products.

Medvi charged me twice the amount I paid for the first month, without informing me of the increase. When I attempted to cancel my order and get a refund 6 hours after placing the order, I was told that it was too late and that a refund wasn't possible. This company is a giant SCAM. I don't know how it is legal for them to charge you twice the agreed price without informing you of the price increase. Avoid this company at all costs. If they did it to me, they have surely done it to hundreds or thousands of other people.

They are a group that doesn’t put consumers first. Do not order from them. Please go through your primary care physician. This is a health risk and this company only cares about getting as much money from you as possible. They take your order, do not provide all of the information needed to understand the side effects, their drugs are not fully tested and you get no time to review after they give information on the prescription. You get stuck with those drugs that you are not comfortable consuming because they haven’t been fully tested, with no refund. They say they are following federal laws, but all they are following is pharmacy ordering rules, which they should have never ordered without consumer’s informed consent. They are a complete scam and are not good for your health.

MEDVi has reshaped my daily routine in the best way. I’ve lost 16 lbs, my mood stays steady, and I feel stronger each week. The structure keeps me accountable without feeling rigid, helping me stay on track consistently.

I think the service advertised is deceiving. You don’t get what you pay for. (I thought I was getting tirzepatide. Instead, I was sent semaglutide.) When I complained, customer service was not helpful!

I found a charge for $747 on my credit card. I NEVER signed up for this program! I did not research this company. I am cancelling my credit card and disputing the charge. This is a "monthly wellness plan", which I do not need an did not sign up for. BE VERY WARY!

I've been getting ripped off by this company for months and tried to talk with someone about it but they just dismissed my complaints. Meanwhile, the company is charging me top price, $400 a month and then they provided me with less than what I need to be able to lose the weight. They know what they're doing, they instruct their medical team to give the least amount for the most price, regardless that, NATIONWIDE, all these medications have been reduced as required by LAW, but somehow, MEDVI still wants to charge me $400 a month. Once of the representatives said I would get a $50 off but that also never happened. They have different levels of approval and if someone give credit, the next level will remove that credit from your account. RIP OFF and yes I am reporting this company to the Better Business Bureau. WOW. WHAT A SCAM.

I filled out the application, never spoke with a medical professional. I put my charge information thinking the price was pretty good, But I never agreed to membership fee or to ship me injectable meds, I was trying to research oral meds in place of injections. Gave up for the night. Woke up to a $1755 charge and $200 plus charge. Immediately I contacted the company by phone and spoke online requesting cancellation and full refund. They gave me some runaround offering a discount and trying to convince me not to cancel.

This company auto charged and stole $399 from me and won't give a refund. Product was not received. Garbage customer service. Called multiple times, placed on hold several times. They cannot procure a tracking number for a refund, have not idea where the money was refunded to. This is a REALLY REAL SCAM. They deserve a class action lawsuit.

There is no doubt that Medvi is a great company. I'm taking a GLP-1 and I've had nothing but excellent results. With Medvi, I've lost 85 pounds with no side effects. I highly recommend it! Excellent customer service.

I would steer clear of this company. They give you a discount the first month without making you aware of a $500/month jump in price. The fee is processed without warning and then I never received the product. I reached out to cancel and I’m assuming I’m talking to AI because they repeat themselves over and over. I still haven’t been issued a refund. Terrible customer service!! And I’m being penalized $80 for a telehealth consult that never occurred. I would suggest never using this company. There are several others out there.

I ordered the pill form. I was not informed I would have to “meet” with anyone to receive the medication. Within a short time, I was notified I had to meet with someone for a consultation. This alone is very misleading because at checkout when I paid for the pill, it was confirmed I would receive the medication quickly. So that is very misleading. They want you to purchase the medication and then they add another hoop you have to jump through to get it. I work full time, so between being notified I had to meet with someone, I caught pneumonia. I informed the company immediately that I would be delayed in the online meeting due to illness. I got very ill.

This is a huge scam. I followed their instructions exactly for two months and saw zero results. When I requested to cancel, I was told I didn’t qualify—essentially because I hadn’t paid them enough money within their required five-month timeframe. If you want medication that actually works and a company that treats customers fairly, choose anyone but them.

Tried product for one month and saw zero results. MEDVi charged my account for the second month while waiting on my approval to refill the prescription. I never gave the approval but yet they went ahead and charged my account $399 while awaiting my approval. The charge should never happen until approval is given. Cancelled the scam and now am trying to get my never agreed to 2nd purchase refunded.

Updated on 01/01/2026: No resolution was ever received! My medication finally shipped after I called daily for a week and it took me reaching out to their “pharmacy” to finally get a direct answers. They figured since my medication shipped all was well. No resolution was offered unless I wanted to go through all this again for another month!!! NO THANK YOU!!! There are far better companies out there to work with! The fact they give 0 communication to let you know the price is going to double between month one and month two and then they just copy and paste the same general statement every single time you contact them! My original statement stands! Stay far away!!!! Do not recommend!!! Horrible experience

I was previously getting prescribed a glp1 by a different company and pharmacy. The product I received worked great but the raised my price $100 more per month and that became unaffordable. I switched to Medvi because prices were better for the same medication. I started on the same dose I ended with with the previous company but felt nothing from the medication. So next round I upped my dose and still feel nothing and I have a full appetite. I started checking reviews for the pharmacy that filled the medication and other people had similar issues as me…I contacted Medvi to cancel and had to explain my reasoning to cancel multiple times. Then I was yelled at by the rep, she told me Medvi only fills my prescription, not another pharmacy. WHAT??? The pharmacy label is Link Pharmacy out of Texas. I don’t trust this company

I purchased a 3 month supply of weight loss medicine through them. I spoke to a representative and asked the name of the pharmacy producing my medication and I was told it was Boothwyn Pharmacy. I did research on the pharmacy and found out they are being fined 1M dollars for using unlicensed facilities to produce weight loss medication. No longer feeling the medication safe, I requested a refund. The company only refunded me two months, they said the first month was processed and could not be returned. I never got an email with the shipping or delivery date for the first month medication, never received it. They basically stole my money and are not advising their customers of this unacceptable situation with Boothwyn Pharmacy. I truly only write this to warn others for their safety.

Read the very fine print. The place where the glp one compound is made is FDA approved. The final compound you put into your body is not FDA approved or does the FDA recommend you use it. Caveat emptor people, these are scams all of them

The ordering and delivery process were smooth and seamless. The weekly ** injections worked as described, curbing my snacking and double helpings. So far having a 2-3 lbs per week weight loss and feel great.

T.E.R.R.I.B.L.E. Customer Service. I cancelled within a month and still have not received the medications I paid for. I recommend that you go to any other number of online companies offering compounded GLP-1 medications.

My first month vial of ** was supposed to have enough meds for 4 injections of 50 units and 30 units extra. It only contained enough for 3 injections of 50 units + 30 units. I contacted the company immediately and have been back and forth with them for 4 days begging them to send me the rest of the meds that I had paid for. After 4 days I have received nothing and my requests to be made whole go unanswered. Please investigate this company before signing up for any services from them.

I signed up for MEDVi weight loss injectable medication and the sign up offer is at $199/month. There is nowhere that says $399.01 / month after the first month. I called in why I was charged $399.01 the second month and they told me that $199 is only for the first month. When I saw the credit card charge for $399.01, the order was not even shipped yet and I called in the phone # that the online chat support asked me to call and the representative said that she has escalated the issue and that I will be getting a refund. 5 minutes after getting off the phone, I got an email saying that they won't issue a refund because the order has already been prepared / in transit. I know 100% they have not been shipped yet as the order was just confirmed. I told the rep. not to ship it because I don't want the product and I just want a refund. At the end, they won't issue any refunds...

Medvi has been such an amazing provider to work with. I went from 198 to 148 in about 6 months on compounded **. I’ve never felt better! I make healthy choices when it comes to my meals now. I know it’s important to eat a lot of protein and drink a lot of water. I lift weights to keep my muscle mass. Only complaint I would have is that I’ve had to buy new clothes! I have not experienced any sickness from the medication. The only time I don’t feel well is if I eat too many carbs/sugar. The injection process is so easy. It doesn’t hurt at all!

Signed up for the ** with several advertisements for $149… I had screenshot all the ads saying for ** was told it was only for the other meds…should have known then… I had a video chat with Nurse. She was very nice and we both decided it wasn’t going to work for me due to I was taking a higher dose and she would have to start me on a lower one… She said she would cancel my membership… I followed up the next day making sure that it was canceled and was waiting for a refund…then again 2 more times by email…my portal says it was canceled… Then I get a message my Rx is on the way… Several emails and responses that they aren’t going to return my money.. This was no fault of my own… The mg they sent for one month is what I’m taking for one week… They said they needed 24-48 hours to cancel when they had 6 days…

A months ago general inquiry led MEDVi to charge me $299 a WEEK for services not provided and products not ordered. The initial charges were refunded. Six months later, they again began unauthorized weekly charges of $299 for services and products not provided. My next step is my state’s Consumer Protection Division to receive my refund and confirm cancellation of ALL contact or communication with the company. This company is unethical and violates SO many laws. Attached image is most recent illegal charge from 12/14/2025.

I chose this company's service because of their convenience, reviews and prices. I initially subscribed with their service for 3 months with a discount. Then, after talking to some friends, they encouraged me to try the service longer, to see better results. Before I even see one of their doctors, I immediately called and asked if I wanted to switch from the 3 to 6 months service, would I get the 6 month discounted price. They told me over the phone that I could definitely do that, that I would have to pay ONLY for the difference from the 3 to 6 month service subscription.

Hi- I think it’s important for consumers to be aware of my situation. I will try to keep it brief. I purchased 3 month supply of GPL-1, and the first round of meds were received with no issues. The 2nd round was shipped and received on 11/19 but the medication container was broken and some pills were smashed. I called Medvi, the representatives were nice, asked for photos and explained the next steps for replacement.

I have in 2 months since starting the program, lost 6lbs and my AIC has dropped from 6.4 to 6.0, with recent lab results taken at the beginning of November. I have referred MEDVI to my family and Friends, especially those struggling with weight and high AIC.

Many reviews center around customer service, charging for medication that wasn’t received or questions about the quality of the medication. Patients should be concerned more with the standard of care and in my case the failed duty of care provided and the malpractice around error and failure to provide refills. I signed up for a 6-month treatment plan and prior to being accepted disclosed all the medications I currently was taking and the fact I had a blood disorder that would be with me for the rest of my life. This in addition to being provided on my intake forms was also discussed in preliminary interview. No issues were discussed or concerns shared and I received my first 1-month medication package.

Easy to sign up, difficult to cancel. The cancellation process was very long and drawn out with multiple holds and switching of personnel to complete. The personnel were polite, but the heavy accent made them difficult to understand. They tended to ask non-business related questions either as a tactic to appear friendly or intentionally delaying the process. Attempts to make an appointment resulted in every selected time returning a result of "Appointment time no longer available." This was after 15-20 attempts. They should not list times and dates if none of them are available. They get an extra star for politeness.

The product worked well. The customer service was horrible. The change the price without notice. The change and date they charge without notice. I was told different stories from every customer service person I spoke with. I would not recommend using this company. There are more honest people to do business with.

Medvi was so easy to use. Prescribed Tirzepatide w B12 mixed in, for 2 months. Went from 158, down to 138. I'm (M) 5'8 and over 50. Weight came off daily. This stuff made me feel full immediately, so I ate less, and just didn't feel the need to overeat. It was interesting. My brain said, "Naw, we're not eating that stuff..." That, and I had the normal gut nausea feelings the first week. You deal w it. All side effects dissipated after 2 weeks. Be sure to drink TONS of water and lotsa fiber. You're eating way less, so you'll poop way less too the first month. Gotta stay hydrated and pushing things thru. Tirzep pretty much resets how you look at food and the amount that you consume. Its hard to overeat. Your brain says, "You've had enough now, stop!" I'll never go back to how I used to eat. Sugar? Nope, I stay away from it. Ultra high processed junk? Nope, won't do it.

My experience with MEDVi has been unbelievably frustrating and unprofessional. When I tried to cancel my account and subscription, the company refused to process my request unless I provided a reason they found “acceptable" with Nathan **, Patient Advocate Team. I stated very clearly that I was dissatisfied with their customer service and simply wanted to switch providers—but that wasn’t enough. To make matters worse, the agent I spoke with tried to guilt-trip me into staying. They used reverse psychology, telling me that by canceling, I was “undermining my weight-loss goals.” That kind of manipulative tactic is completely inappropriate and unethical. A customer’s personal goals are their own business, not something to be weaponized in an attempt to prevent cancellation.

I originally signed up for weight loss, but I ended up feeling healthier overall. My blood pressure improved, I’m less bloated, and I don’t feel exhausted all the time. Losing the weight has been amazing, but feeling like myself again is even better.

No stars; that’s what I’d prefer to give, just as I received no medication. I signed up, but decided not to go through with it. I never had a consultation with a doctor. Medvi charged me the initial $179. No attempts were made to get in touch with me. For the next 2 months, with no meds sent out, I was charged $299 each month. On the 3rd month I caught the charge on my credit card. I called and was told that they would refund me for that month, but not for the previous 3 months. They said it was in my “contract” I could only be refunded for the 30 days current. I made sure it was canceled. The next month, another charge. Called again and they refunded for that month.

Even though my BMI was in the ‘normal range,’ my post-menopause body didn’t feel normal to me anymore. Losing weight became extremely difficult no matter how carefully I ate or how much I exercised. I knew I needed support but didn’t qualify for GLP-1 treatment anywhere until I found MEDVi. They took the time to understand that everyone’s body is different and that everyone’s ‘normal’ doesn’t look the same. Being accepted made me feel seen and supported. The pricing is reasonable, and their customer service is exceptional!

I received a Black Friday marketing email for 179.00 I'm guessing intro only. I went through the online screening process and selected the pill version of Semaglutide GL-1 and then got a confirmation email that said I would be receiving the injection form. I immediately contacted support to let them know I was being sent the injection form when I order the pills. I hadn't received any updates on my delivery so I called support to then be told in order to get the pills, it would have to pay another 100.00. This is a bait and switch operation, beware! I would not do mail order injections especially given my age of 72 without Dr supervision. That's crazy. Correction a week ago I did get an email telling me I needed to pay another 100.00 for the pills. Pills have always been cheaper than injections, so I find all this very troubling. I canceled my order and requested a refund which they agreed to do.

Do NOT order from this scam of a company. I’m thoroughly disgusted at how they’re running business. Was promised my order would be cancelled, so I wouldn’t receive it, 3 days later, I received an email stating the order had shipped. They simply did this because they refused to refund and knew if they shipped the order, refund was not possible. I’m now stuck with a medication I cannot use and they’re refusing refund. This is after speaking with an online agent through live chat on the patient portal who unprofessionally left the conversation mid chat (any company who cares for customers doesn’t do that!!!), a live person on the phone who said she escalated my case to the designated team and I would receive a phone call back in 24 hours which never happened and many emails. Now that the order has shipped, they’re completely ignoring my emails and refusing to respond for a resolution.

Stay away from this company! Refill request form received 12/3 and submitted 1 hr 15 min. later. Credit card charged 12/4. 12/8 MEDVi website indicates my order has not shipped. Called customer service 12/8 and 12/10 with no resolution.. My 5th injection is due today 12/10 and the Medvi website indicates it has not shipped. On 12/10 I requested a customer service supervisor return my call and was told it could be up to 48 hours until I receive one. My medication will now be overdue.

What stood out to me most was how supportive my Medvi clinician was. They didn’t make me feel bad for my habits—they helped me understand them. With small steps and consistent check-ins, I’ve lost a noticeable amount of weight and gained a ton of self-confidence.

I'm updating my review because customer service got back to me within 24 hours and confirmed cancellation of my subscription via email. I will update again once I confirm that no additional charges have been made to my account. Again, I was pleased with the actual service rendered as long as the cancellation is timely and successful.