MEDVi Reviews

I see how important it is to have a coach to listen and guide me through my weight loss journey. I appreciate all the time and dedication they give to me. The care coaches make suggestions that would better benefit me through out my goals. The coaches always help recommend me on a new path and goal to set for myself to achieve before my next career coaching session.

From my very first introduction to MEDVi, I have felt very guided and seen. The whole process was very easy to understand. My first video consultation was no different, the person I met with talked clearly and precisely so that I could understand her. And she made me feel like I was being cared for as if she was my primary care physician. I have really enjoyed this entire process so far and how it doesn't add to my stress but actually alleviates it.

My coach was very helpful and forthcoming about her own experiences with the medication. That feedback really helped. She also answered my questions regarding muscle loss and ways to neutralize it. I would recommend utilizing this free service to augment one’s treatment.

Very disappointing experience. I did not find this product very effective so I decided to cancel. After long wait, the account was cancelled but sadly, they continue to charge me. The customer service department, refunds department or billing department are useless. I joined RO and very happy with their products and customer service.

They will not refund you. If you go through the process of putting your card information they will charge you immediately. If you change your mind on the same day that you don’t want the medicine anymore they won’t refund you. Their customer service is bad. They try everything to keep your money. They don’t want to return my money even though I told them the same day that I changed my mind. After seeing the bad reviews they had on them and the letter the FDA sent them. They don’t care if you haven’t had a consultation or received any medicine. They will say. "It’s not part of our policy." Beware. They are scammers. I will see if they will at least send me the medicine that I paid for. If not I will have to speak with my bank to see what can be done. Don’t try to make an account on this website. It’s predatory.

This experience is fantastic. I highly recommend MEDVI. Everything is easy and smooth. The question are straight to the point. My first phone call with my coach went great. She was nice and polite. I didn’t feel like I was being judged. Me personally I’ve not had any side effects. If you’ve been trying to lose her weight and struggling spend the money, this is so worth it. Thank you.

Very friendly and addressed my concerns. Amanda escalated my concerns about discontinuing medication and requests to upper Management. I hope to hear from the company to expedite my cancellation and refund request.

After having procedures to have stents in both my groin areas and losing all the extra fluid and starting to get a little more active with Physical Therapy I currently weigh 119.6 lbs, am 5’ 6” and my BMI is just below the normal line and into low, my primary has me going for bi-weekly weigh ins. Out of nowhere I get notice that my account was charged for my tirzepatide shots. So I immediately reached out to Medvi and got someone who did not undergo what I was talking about so transferred me. That person understood what I was saying and asked me when I spoke to the Medvi doctor last and I was honest and told her that I had never heard from, talked to, etc. any doctor or healthcare provider from the company. She poured through everything on my “dashboard” screen and my appointment tabs and admitted I was right.

When I contacted the previous pharmacy they gave me MEDVi, I had ordered a 6-month supply last year and thought I was getting the same, but only received 1 bottle for $499, which is outrageous. Don't order from them.

I've been on the compound shot since December. I felt nothing different. Billing went up immediately the promo price wasn't honored. Difficult communication. I barely lost weight. I attribute my results to working out and eating right. I feel like the shot is a placebo. Zero side effects, no change in hunger cravings, etc. Get the real stuff or just workout and eat right.

I was sent an email that my dosage was increased from 10 units per week to 32 units. The syringe provided only holds 30 units. Still waiting on a call back from the “nurse”. Also, they shipped my order but it was delivered to the wrong address by Fedex. Medvi would not help me to resolve the issue and would not refund my money. This was my fourth delivery and should not be my issue to track down. I've canceled my subscription, changed my Credit Card and will be contacting the BBB for fraud.

A friend casually said, “You seem lighter in spirit,” and it stuck with me. MEDVi helped me drop 29 lbs, but the emotional shift has been just as powerful. I’m less stressed, more present, and finally feeling like I’m making choices from a place of self-respect rather than frustration.

Nothing prepared me for how good it would feel to take the stairs without planning a recovery break. Losing 32 lbs with MEDVi made everyday moments easier. My breath is steady, my confidence is back, and people keep telling me I look more vibrant. It’s the kind of progress that touches everything.

I will never forget the day I discovered I could go to the park with my kids without pretending I needed a break. With MEDVi, I was able to lose thirty pounds and regain vitality that I had previously believed to be lost forever. I can breathe more easily, my joints pain less, and I feel more in the present. I feel rejuvenated on an emotional level. I'm no longer hiding behind fatigue or insecurity. I'm giving it my all, and it has changed my life.

I was shocked to realize that I wasn't pulling at my shirt all the time during the day. I lost 27 pounds thanks to MEDVi, and all of a sudden I felt confident once more. My attitude improved, I stopped hiding behind layers, and my posture shifted. I didn't anticipate how liberating it felt.

All Good. Very satisfied. Overall she answered all questions and made sure that I understood what is better for me. She use very simple words and she was very helpful. I will recommend this service to anyone that is interested.

Confirmed who I was and that nurse was licensed in Iowa. Great discussion with nurse. Very helpful and timely. I appreciated the call to answer my questions regarding the refill. Had several questions regarding dose that was received today. All questions asked and answered. Nurse was very patient with me.

We talked about progress, food plans and exercise. Established 3 goals for the next month and scheduled an appt for 4 weeks. She was very encouraging, listened to my concerns, made suggestions and explained why they were important and helped set my goals.

I was charged 150 for a product I did not get before ever speaking with a provider, and was told that I would not be refunded this amount. The medication I was charged for was not even the medication that I was looking into. It’s absolutely ridiculous to me that they can just steal money from people and not even care that they are doing it. And customer service was absolutely no help and told me sorry but you will not get a refund. When I ask to speak with someone else I was told they will call you back. Guess what no call back. And they claim to be a great business. Don’t fall for this scam.

I joined around the first of February. Lost over 5 lbs. and then stayed there. I filled out the refill form on February 26 and sent it in. They received it and said I was good to go for March. A couple days ago I got another email requesting that I fill out the refill form. So I did it again. The meds hadn't even been shipped yet. I wrote many times and called. Two times I was hung up on. Both ladies spoke english very poorly. To the point I could hardly communicate with them.

I would give this company a 0/5. I have had horrible customer service and have spent over 3 hours trying to get them to correct their error. After completing my online information, it said meds would be shipped. I did the online chat and was told that no meds would be sent before my appointment. I wanted to clarify, to ensure they had the correct meds. They sent medication before my appointment and it was not what I requested. Now I have been trying to get a refund or for them to send me the correct medication. I keep being told that someone will call me, but no one calls. All the people I have talked to cannot fix the issue and are telling me that there is nothing they can do.

MEDVi has been my GLP-1 provider for 8 months and I have been very pleased with the quality of service, consistency/delivery of medication and communication. Initially, I wasn’t certain of how personal this process would feel, expecting to become an anonymous case number. I have been completely and totally proven otherwise.

I thought it went well. She was very professional and understanding. I believe at the end we got cut off at the end. Please inform that I did not hang up. Overall she was very friendly and professional. Right to the point.

I originally had great success with MEDVi, until my latest dose arrived. I was on 35 units once a week. For some unexplained reason my latest dose jumped to 56 units a week. I did not ask for the increase as I've been having success at 35. I've called MEDVi 8 times between yesterday and today and I either get hung up on, or no one can explain the dramatic increase in my dosage. I spoke with a nurse who told me that's what the doctor wrote so that's what it is. She could not tell me why or how to find the answer to my questions. Very frustrating.

Do NOT buy from this company. They are frauds and this company is scamming people out of their money. I am a victim of a fraudulent charge. As soon as you sign up for a product they immediately charge your credit card. I have received NO product and never received a consult. They refuse to give my money back after several attempts to contact them by phone or by email. When I call, I’m left on hold and no one ever picks up. They keep telling me (via email) ‘we’ll get back to you in 24-48 hours’. Please don’t fall victim to this company. Buy elsewhere. I am reporting this scam/crime to the Attorney General and BBB.

STAY AWAY!! THEIR MEDICATION DOESN'T WORK. TERRIBLE QUALITY. THEY WILL CHARGE YOU AND NOT OFFER REFUND EVEN THOUGH I ASKED TO CANCEL. Cancellation can't be made online so you have to trust that they cancel. Go anywhere else.

I spoke with Erin. She was extremely kind, friendly and understanding. She gave me suggestions and really seemed to understand. She took the time to get to know me and my concerns. I really enjoyed talking to her and appreciated the support she gave me. We've already set up another appointment. I was very pleased with our chat.

This company scams people. I signed up and received a tracking number from FedEx for medication. The tracking of the medication stopped after the first day. When I called Medvi, they told me I had to call FedEx about the package (red flag). So I called and received a case number for them to escalate the issue. I received an email from FedEx informing me that they could not find the package. I called Medvi to tell them but it was the scripted response without a resolution so I had them cancel my account 6 days after I signed up and asked for a refund, as they defrauded me out of $299.11. The rep sent me an email saying that he is unable to refund me the money because I had a "change in interest or health status", which neither is true. I canceled because they promised a service that they didn't provide. I'm filing a claim with the Federal Trade Commission as this company appears to be defrauding several people.

This company is a scam. They advertise on fb and claim to be a clinic but they're not and they steal you money and don't give refunds after they provide you no product. Go look at all the BBB complaints. First they said no doctor visit it was required, then they asked me to forward my existing prescription but refused to provide the contact info of where to send it after multiple requests. The then they refused to give me a refund citing a user agreement that doesn't exist. You're not going to get meds, this company is a total scam.

Please please please make it easier to contact one of your RNs. It’s the most frustrating part of your program! I received my medication and had questions with the dosage and was not able to talk to anyone about it, therefore, I had to wait 3 two days before taking my first dose. Long wait times on the phone and difficulty scheduling earlier appointments is really frustrating!

Upon going to Medvi's website I decided to go with them for my weightloss journey. That was my first mistake. My second mistake was paying for 3 months of medication to only receive 1 month. After 3 months they charged me for another 3 months. Within 24 hours of seeing they took 1047.05 out of my bank account, I call Medvi and is informed this is more than a 3 month subscription and they can cancel it but I cannot get a refund, only medication. Yet I only received 1 month and paid for 6 months of medication. I told them I didn't want their medication and wanted my refund. They said no refund and according to "management" that is their final decision. I am now obtaining an attorney because scammed company like this need to be stopped. Don't waste your money on this company. Once they have your credit card info, they will continue to clean your money out.

I was billed twice, 2/8 and 2/12. I provided a copy of my health account statement showing the double billing as well as both authorization codes for each. Medvi customer service said it didn't happen. They refuse to refund my card, meaning I will have to pay that money back or my account will be suspended until I do.

Things started out okay. I asked them to not send me a shipment last month because I was traveling. They held the shipment but still charged my credit card $299 stating that it is a subscription and I must pay whether they ship any product or not. Complete scam! Buyer beware!

The RN that called me was very helpful today. I have no other questions at this time. I was concerned that I was not having better results with the Semaglutide but after our conversation, I am sure my results will improve.

The consultation was very well done. I am though very disappointed that in 2 months I have only lost 1 lb and at times in the past few weeks I have been over 1-2 lbs. 😞 I have increased my workout time and added more walking.

I have been going through a very difficult time with my mother’s health issues. Having a coach helped control emotional eating issues. I have lost the right amount of weight and look forward to healthier lifestyle with my coach’s support.

I noticed that my medication went to 5 units to 40 units. I called and was informed the medication had only doubled but the units went up because of the compound mixture would be correct for me. Once she explained in detail, I understood and feel very comfortable on continuing with this program.

I joined MedVi in January 2026 after being told their program could help me lose 35 pounds within a three-month plan. Their customer service was very responsive and helpful before I signed up and paid. However, after they received my payment, the experience changed completely. One month into the program I had not lost any weight, so I contacted them. At that point I was told that losing 35 pounds would actually take about six months and would require an additional $765. This was not what I was told when I initially joined.

Seeing my bloodwork improve was the moment everything felt real. Losing 26 lbs with MEDVi gave me a sense of control I thought I’d lost in my 60s. I’m steadier on my feet, breathing easier, and waking up with purpose. Even my doctor said I look stronger and healthier than I have in years.

The coaching was excellent. The product has become too expensive for me, I didn’t not told that the price will double on my subsequent purchase. If I could purchase again, I will need NAD+ , the B vitamins and MSO incorporated into my Tirzepatide.

The connection was a bit static and we lost the hear a couple of times but managed to proceed. The young lady was professional and kind. Helped me to relax. I don't know if I might refer anyone since I'm only 2 weeks in the program. Give me 6 weeks.

I lost more than my goal within 3 1/2 months. I felt great and did not fill out my next medication refill form, thinking I was going to keep my account open just in case I ever wanted to go on the Semiglutide again. That was until I noticed that I was being charged even though I was no longer requesting medication. They took $600 from my card, and when I called to inquire, I was informed that they will continue to charge you every 28 days, whether you receive product from them or not. I was told there are no refunds, and I should “do a better job of reading the contracts I sign in the future". I am still currently awaiting the 2 months of medication for the $600 I was charged. I have spoken to customer service several times, and it’s just talking in circles. Do not sign up with this company. They will do their best to take as much money from you as they can.

I appreciate the advice and coaching. She answered my questions and helped me to set goals to help me reach my goals. I was actually taking the meds incorrectly and she helped me to understand the dosing.

SCAM!!!! The pricing is absolute garbage. They get you in on a low 1st month and then when you go to higher dosages the price more than doubles. That's not shown anywhere on their site. Then when I go to cancel, they rush through 1 more prescription, even though my current prescription still has 17 days on it!! I call immediately to tell them I cancelled earlier in the day but they said once the prescription is submitted it's out of their hands. Absolute joke!! It's too bad, the doctors I dealt with were great. There are much better sites to buy from.

I am not sure where to start. From the first appointment with a clinician, it was clear I needed to get a blood test and doctor note (that was submitted the next day), which I had to reach out twice in 5 days to get the test forms distributed. Then, after 2 days I had to reach out once again to get any answers on what happens next. I was told two different conflicting things then ultimately had to have another appointment. That clinician knew nothing of my case and asked for an additional blood test which I then informed her I had already done. She told me, "Ok the medication will be delivered to your door." I got no follow-up email or text which she told me I would. Then I had to reach out again and was told "Did you get a letter from your DR?" .... Now I sit and wait with no answers. Concerning to say the least and I have not even started the medication. And they have my money.

Careful with this. It seems like you are going to get it for one set price. That's what they say. The price won't go up, even if your prescription amount does. But what's in the fine print is that the price you start with is only the first month. It doubles after that. $200 wasted and my hopes dashed. Will not use nor recommend this company.

This company is a pure scam!!! They tried ripping off my 83 yr old mother with expensive drugs that could kill her. Also, the “doctor” that prescribed these meds isn’t even in their system. This company needs shut down immediately. Also, tons of hidden charges.

They are a predatory company looking to keep as much of your money as possible. First it is not obvious on their site how much the cost will go up after the first month. Then immediately after the intake form you are locked in with the first payment. There is no way to get it back even with absolutely no services rendered. It could be 5 minutes after you sign up, you cannot cancel and get a refund. It’s highly unethical.

Absolutely horrible process, and the agent when I attempted to suspend treatment, lied and said I would not be billed. However, as of February, I have been billed and they say they cannot provide a refund even though no service or product was provided. All of this in advance of even having authorization to take or obtain a prescription. Stay away from this scam company!!

I was extremely satisfied with my RN consultation that I had today. She patiently listened and answered all of my questions. She gave me a lot of very valuable suggestions for the continued success of my weight loss journey. She was supportive with my progress and encouraged me to continue doing what I'm doing. She was very nice and it was a pleasure talking to her!

I really like my care coach Marjorie. She is very thorough with helping me to understand the process of my weight loss journey. She encourages me to stick with the program to get the results I’m looking for even though I don’t feel the meds are working for me.

Be sure to know your Subscription Start Date and next billing/subscription date. If you want to cancel (non-renew) your Subscription without being charged for the next billing cycle, you have to send a written email to cancel and have confirmation of cancellation at least 48 hours before your next payment (end of current subscription). Know This Date!!! Find or Ask for "Terms and Conditions" Print/Save a Copy and mark your calendar. I also cancelled my digital credit card on file, by calling my credit card company. I was refunded my money (Medvi), but I lost my husband's money (RemedyMeds) for his subscription because we did not cancel in time.

Will recommend this to anyone that their insurance cannot and will not provide. I need a incentive!!!! Gift card, cash!!!! Great Customer service.. I need compensation for the time I'm spending with this review.

I'm not surprised that others have had bad experiences with refunds. I signed up for one month of this medication to test it out, and before the month end I was expecting a follow-up email. No follow-up was sent, but suddenly I was being charged $299 for the next month's medication. I reached out *immediately* (Feb 17) and requested a cancellation as the medication had not worked/had made me unwell and I did not want to continue. I had to wait days for a response (and have been waiting days between emails ever since).

I signed up for the membership but then pretty quickly changed my mind after reading about the side effects that I could expect. Despite cancelling before ever receiving any medications or having any appointments or interacting with anyone besides customer service, I was refused a refund of my initial payment. To be clear, I never received any medications and never had an appointment with a provider. I was refused a refund of my initial payment of $149. Lesson learned on my end, but beware to anyone signing up. BE VERY SURE FIRST!

Crystal was professional and approachable. It was good to try to set myself for success setting specific measurable goals.*8 cups water 2-fruit 3-vegetables. I'm worried about constipation and/or diarrhea. Crystal talked to me about these as well. I feel better prepared, starting tomorrow most likely

She was absolutely incredible! She wasn’t able to answer all of my questions because she would rather the provider answer the question that I had on my video conference this coming Saturday. But she was very attentive and listened to everything! That’s how rn should be, a patient advocate. And she was that!

Started using these services provided just over a week ago. And so far the registration, shipping, video calls (initial and check in) have been great. I will continue to use and will certainly recommend to others seeking these type of services.

I found out more from this one coaching session than anywhere else. We set goals which really helps me stay on track. The coach was very professional and knowledgeable. I am very pleased with this aspect of the program.

For the second month in a row, Medvi failed to pick up my video while I was waiting for them. I was then called on the phone and had a brief conversation with the person on the other end who was obviously reading from a script. I was able to make the next month's appointment though.

She was very kind and sweet. She explained everything I needed to know, which made me feel more secure about the treatment and also advised me on how I can improve my results. Excellent professional. I hope to continue with her in future appointments.

Don’t have any notes, it was sufficient enough for a first contact, went over the instructions, answered a few questions, and was heard. It felt a little rushed, but that could just be my perception. It’s all I have for now.

Horrible customer service. After several months, I still could not get my anti-nauseous prescription. Zero weight loss. It took forever to get through all of the call centers to get help and even longer to cancel. Also, trying to leave this review, they made it nearly impossible, you have to jump through so many hoops to leave a negative review.

2 of the 3 refill requests were not processed correctly. Experienced delays in receiving refills. Longest gap without meds, was 8 calendar days. No pro-rated refund was offered, despite multiple requests. I'll definitely go elsewhere.

I feel like I was heard. I appreciated the help setting SMART goals, so now I know exactly what I need to work on until next visit. I appreciate that we chose 2 goals now, so I'm not trying to change everything at once. I am excited to work with my coach!

I didn’t expect classmates to comment on my glow before I even mentioned my weight loss. MEDVi helped me lose 21 lbs, but the biggest change has been my confidence. I’m raising my hand more, speaking up in group projects, and finally feeling like I belong in my own skin.

Appreciate monthly check ins with goal setting that helps me stay on track. Glad to be able to talk to the same counselor each month for continuity. I am not losing weight on the medication, in fact just had my first increase ever, so I especially need the support.

The way they work wants they have your payment. You never get it back. My opinion they are lying about your money back guarantee, I answer all their questions they qualify me for prescription. Charge my visa for more than they advertise. Never delivered the prescription and kept the payment.

If I could leave a 0 star review I would. I scheduled an appointment and then within 10 minutes cancelled my appointment for my initial consultation. Had not even spoken to the provider to discuss medication or dosage or anything. I called customer service as I saw my Credit Card had already been charged and was told "Oh we already sent your prescription to the pharmacy so we can't give you a refund." I asked how they could have sent my script when I had not even had a consultation with the provider yet and was given the, "Oh we start everyone on the same strength so yeah we sent." Not within 10 Mins you have not! The Medicine may work but the Customer Service is horrible and a rip-off.

Be aware of this company! They will charge your credit card automatically without your authorization. This company is based in India and there is basically no customer service to help you out! DO NOT BUY FROM THEM! Your credit card will be store with them forever getting charged!

I am very disappointed because their practice is unethical. When I initially signed up, the price was listed $199 billed monthly regardless of you increase you dosage or not. So I increased my dosage because I had not seen results that I wanted and it was billed for 399$. So in other words, what they advertised in the initial sign-up was not accurate for the actual rate. The frustration to talk to customer service was extensive and the whole thing was misleading. I did not leave feeling better.

The coach was very helpful. I asked her a question and she replied by telling me she will put in a tag to see if I can get terzepitide rather than taking the other brand. My concern was it was very similar to Ozempic, and I feel I needed something a little stronger for better results.

I signed up for ED medication on January 25 for $119 for 10 bottle. My Credit card was charged, After more than a month never received product. On February 26 my card was charged another $119. On March 3rd I called to see what was going on. I was told I didn't fill out a particular form. I said just cancel everything and give me a refund. They said their policy is no refunds if the payment has been processed. I am now waiting for a call from a manager. So much for the Guaranteed results. Don't fall for this scam.

I ordered a GLP1 med and was unable to provide them with a prescription from my med spa because they did not give me one. They would not provide the GLP1 until I provided, so I asked for my money back. They are refusing to refund my money. I am trying to work with my credit card to get a refund and I have escalated to a higher authority at Medvi... I am a very unhappy...Buyers beware!!!!

I would not recommend MedVi, first after paying for the more expensive product that they charge my account however listed the cheaper produce for shipment. Scheduled a consult call with a provider waiting online for over 30 min - NO Show! Was told I would hear from someone the same day, two days later still nothing. I call and cancelled!

BAD-BAD-BAD --Customer service. They are not helpful at all. And each time I have spoken to them, it is always a very bad connection. They charged me, but no meds were sent. I called and they said, the payment did not go through. I told them that the received an email with a receipt attached and my bank credit card shows a charge that was applied a few weeks ago. Then they say, "Oh! Payment receivable dept did not see the payment." WHAT?! Is that automated? Nothing made any sense. Then I said I want to escalate this nonsense. They tell me management will call me in 24 to 48 hrs. A few hrs after that conversation, I called back to just cancel my account, and get a refund. Now I am being told that since I asked for escalation, I need to talk to the management and they will cancel it. WHAT?! Why do I have to do all that to cancel and be refunded?

She did a very thorough job of discussing and explaining all aspects of my questions. Also gave me a lot of wonderful suggestions to aid me in my process of hormonal balance, increasing my energy levels and continuing my weight loss.

Brittany is easy to talk to. Very approachable and encouraging. I think it helps to know that these coaching sessions are scheduled as I want to report good news!! It helps to discuss my diet as it makes me take a hard look at where my nutrition is falling short.

I set up an account, placed an order and scheduled my virtual consultation. When it was time for that appointment, my profile was showing no appointments scheduled so I was not able to join. I was later told that they were having technical issues on their end and we needed to reschedule. I finally was able to get it rescheduled weeks after my order was placed. I attended that appointment and was told I needed to get lab work done, which was understandable.

I am very disappointed in the customer service. No one ever calls back. Today a representative put me on hold and after 10 minutes she disconnected me. This seems to be typical. No medical help, no pharmaceutical help with prescriptions. I feel totally abandoned and will be finding another company that is more accountable and responsive to patient health and well being. The only thing that works well is how they bill you accept payment... that happens perfectly. Very unprofessional.

I enjoyed meeting my Care Coach. She was very knowledgeable, professional and made me feel very at ease. It's a great feeling knowing that my Care Coach is very excited for me and she helped me so much in setting realistic goals. I must say that I'm very impressed with the attention to detail that the MEDVi oraganization and Team Members have put into place. Outstanding care and assistance. Thank you for providing me with the tools needed for a healthier life.

I felt my coach was listening to me and was very helpful. She was extremely knowledgeable and made me feel really good about taking this step and my weight loss journey. We set some goals and I look forward to speaking to her next month.

I felt he listened to my concerns and supported me. He made sure I understood my goals. He also gave me a number contact to support my question about my dosage. My 3 goals are exercise more, less alcohol and more water daily.

The care coach was super friendly and let me decide the small steps I will be taking to increase my exercise. She was very encouraging about my goals and my success. I am looking forward to our next coaching session and reporting my exercise progress.

Beware of this company. They give you an initial price of $199 for Tirzepatide and without your knowledge or consent automatically refill your order at double the price ($399). On top of that they refuse to give you a refund when you never consented or requested a refill. No refill order was completed nor sent yet they still charged me. They are a bunch of scammers. Find anywhere else to get your prescription.

I have enjoyed working with this company. They have helped me resolve any issues that I have been having with billing or questions on the medications. When I had concerns about my hair falling out I was able to talk to a Dr about it and they explained what was happening. When I was billed for a month supply before doing the review form I was able to get that removed off the card.

Formal Complaint – Failure to Provide Services & Refund Refusal. On February 26, 2026, I subscribed to MEDVI services and paid $249.00. On the same day, I scheduled a telehealth appointment for 7:40–7:50 PM. I joined the video appointment early at 7:35PM and remained connected through 7:40 PM. No provider joined the call. No notification, explanation, or follow-up was provided. I rescheduled for the following day, February 27, 2026, for 2:30–2:40 PM. I again joined early at 2:27 PM and waited through the scheduled time. Once again, no provider joined the appointment. After two failed appointments, I contacted customer service to request a refund due to services not being rendered. I was instructed to call by phone. During multiple calls:

Medvi seems like a scam. I signed up in November, video conferenced with a nurse for 5 minutes and was prescribed tirzepatide. I paid the initial fee for my first month's medication. It never arrived. I filed a complaint and Medvi sent me on a run around with the shipping company. I filed a complaint with the shipping company. Their response was to point me back to Medvi. I asked repeatedly for a refund and got nowhere. I forgot about it. I never had any other interaction with a Medvi clinician. 3 months later in February I got a notification from my HSA that Medvi was attempting to charge me $400.

I paused my membership with MEDVi and did not complete the required refill form, yet I was still charged $600 in January and another $600 in February. At no point did I authorize those charges, and no product was requested or approved by me during that time. Being charged $1,200 after pausing a membership is unacceptable. The lack of safeguards around billing and authorization is deeply concerning. Customers should not have to monitor their accounts aggressively to prevent unauthorized charges. I have requested a full refund and expect this issue to be resolved promptly. Proceed with caution if you are considering doing business here — review the billing policies carefully and document everything.

I paid for three months of GLP1 in pill form. It arrived in deplorable condition. Three plastic bottles completely broken and pills loose in the package. I have repeatedly tried to return the pills and get a refund only to keep getting a runaround. I am beyond frustrated and no one should trust this company!!!

So far, the communication has been over and above for trying to help me. I do think that they charge you for lower doses for a while, and then increase your payment and slower than they should to increase your dosage. So basically, they are charging you a lot. There is other places that charge less, you just have to do the legwork. They also said they offer full refunds if weight is not lost, but they don’t really back that up. For the length I was on and paying 500 a month, I was not losing for the dosage. And they just email you, they are here for you, and sorry but that’s it. Feeling frustrated with the whole situation.

It started out fine. The oral medication helped me lose 10 lbs. the first month. But the second month was nothing. They changed the medication, charged me more.... and no effect. So then I asked for help. Didn't get any at first. A month later, I told them I was planning on writing a review. Suddenly, I got help. They suggested changing to the injectable. Only $2k more after I had already paid the original $1500 for six months of oral meds, and then an upcharge for the new and improved version. So I still hadn't even gotten what I paid for, and the $250 per month was now $900+ per month. The strange thing is that the new and improved oral was supposed to include an appetite suppressant. It actually made my appetite stronger. My advice: skip Medvi, wait for your health insurance plan to cover the real thing, and then get that. Nice idea, doesn't work.

My nurse answered my question regarding the color change to my new medication from my email and also answered additional questions. She mentioned that more information for a food plan was available to me if I needed it.

My care coach was attentive and sincere. I liked that she listened and offered advice, she also seemed very genuine. I feel like these care coaching sessions will be a great tool to utilize throughout this process.

Just spoke with a nurse. Very helpful. As far as weight loss so far it’s been very minimal. Still hoping for successful results. I’m getting off Prednisone so that could make the difference. MEDVi has been great to work with. Always available honest and helpful.

My first contact with a care specialist was jovial and positive. I'm happy to have someone check in with me and show support in my goals. I'm also glad they look at attainable short term goals and not extreme ones.

It’s wasn’t too long. Made me feel optimistic. I appreciated the coaching. I do have some trouble logging into our chat but she just called. We connected instantly. I made a couple goals & I’m already sticking to it even though it’s only been a day.

Absolutely horrible company. Been using the product for eight months. Weight fluctuated about 6 pounds in that time. Told me I had to stay on the medication for five months to receive possible compensation, after reaching the highest dose and still nothing, I went to submit for a partial refund. I was denied. Due to me, reporting a potential 6 pound weight loss in eight months! The fact that a woman’s weight can fluctuate 5 pounds depending on the time of month or the size of their bowel movement that day I find that to be a pretty thin argument on Medvi’s part.

My coach Jen understood me and was helpful in her suggestions. I felt heard and valued. I am just beginning my weight loss journey and having someone who listens to me is going to lend to my success.

Coach Jennifer was so awesome, getting ahold of me via phone since video won’t work. She is very sweet, listens carefully and reviews with me our discussions. I need to be accountable for my weight loss journey. I know this is what I need.

Excellent service, pleasant, understanding and listens. Answered all my questions and concerns. Would definitely recommend to those looking for assistance. Will continue to use this service as needed.

I find the care coaching sessions to be very helpful. I have recently broken a plateau following my coach's advice. They also understand my pre-existing health issues so they know how to respond with those issues in mind.

Did not fill my prescription in time. I had to wait 14 days to get my next delivery. I had to call multiple times to get my prescription filled. I had to speak with supervisor as the customer service was not helpful. They kept repeating the same information and seemed incapable of actually understanding what I was trying to tell them regarding the late filling of my medication.

The nurse I spoke with was very helpful. However, the incorrect dosage I received can only be corrected by a physician. She connected me with the service desk (via email) so my account could be reactivated and I could meet with a doctor. They did reach out but after I explained the problem, I didn’t hear back. It’s been over a month, I don’t have the correct dosage, I’ve paid $1000+, and I have no medicine to take next week.

I had my 1st Care Coaching session and I learned some new ways to make it through the struggle. Destiny was my coach and she was easy to talk with and listened to my comments and questions. It was valuable time spent! Thank you.

I had a positive experience working with my care coordinator. Despite a slight delay in receiving my medications due to the snowstorm, everything was handled appropriately. We were able to establish SMART goals together, and although I can be a bit shy when discussing my personal well-being, she was kind and easy to talk to. Overall, it was a very good experience.

She held my hand and allowed me to take my first dose with her on the phone guiding me. She was kind, patient and caring! It was a positive experience because of my nurse. I just want to thank her for taking the time with me!!

She was on time, had amazing feedback, and talked about a few things I didn't know about. Overall a great experience. I hope with her continued help my weight loss journey will continue to be successful.

She was very helpful with getting me on track with my vitamins and fruits. Also with my fiber intake. I'm very hopeful that my 2nd month will be better than first. I've lost 5lbs in the first 3 weeks but since speaking with Provider/care counseling I feel like I will have better results in this 2nd month. I have to increase my water intake and fiber.

Today’s visit was very nice. I appreciate the kind respectful manner of the caregiver today. She was on time. In the past I have had to wait for quite some time for the doctor to come on. I waited the other day for almost two hours which was unacceptable. My time is as valuable as anyone else’s. Again today the doctor was on point. Thank you for helping me with my weight loss and also for encouraging me along the way.

My care coach maintains a record of my goals and helps to focus on different monthly focus areas. We discuss any concerns or struggles, changes in nutrition or health and best approaches to overcome a challenge.

The nurse called quickly and was very caring. She listened well and she gave me several ideas and tips to reduce the discomfort I was having. Her explanation of my symptoms helped me to understand clearly.

The nice pictures on the website is not the bottle you receive neither are the needles. They are very generic looking. It did not arrive within the time period. They stated and it is an absolute croc. This stuff did not work for me at all. It didn’t suppress my appetite. It just made me nauseous and when I asked for a refund, they gave me a partial refund, even though I hadn’t received the other two vials of a three part order and they did not give me the full amount for the refund. This is a total rip off. There’s no way to contact them except through email and this takes forever. I would never use this company again.

I find that MedVi takes pride in what they do. I haven't had any issues with their service. I was using another company for twice the price on a different med with a lot of side effects. MedVi is better.

Ashley was very sweet. She listened and answered all of my questions that I had concerns about. She also asked me some questions, which I was happy about. She also gave me some good advice about drinking a lot water, high proteins & a high fiber diet. I’m looking forward to our next meeting.

Absolutely amazing patient service when having questions or starting any prescriptions. Every individual I’ve dealt with is knowledgeable, kind and helpful. Any questions are answered in a speedy manner.

Other than your customer service hanging up on me two different times and having to go through giving all my information again and again before I finally go the nurse who helped me out. The nurse was very helpful and professional and caring. I wish I could deal with her every time I have to contact you. She was wonderful.

Don’t do it, this company is awful! I came over to this company after switching from Noom. I lost 40 lbs with Noom and they didn’t offer Tirzepatide. I only lost 10 lbs in 3 months with company. The customer service was awful, everyone I called I got a different answer. Buyer beware.

My first visit with my coach. Went over some goals that I would like to achieve in the next month. Felt heard and was a productive visit. We set another within a month to go over my goals and to address any hurdles that I might come across within the next month. It's nice to know that I'm not alone in this weight loss journey.

Care coaching experience went very well, she answered all of my questions. She was very helpful and knowledgeable. She gave me helpful hints and recommendations and I am very happy with my experience.

I’ve been working with Medvi for a little over two months and have had a great experience so far. I’ve lost about 25 pounds since starting, and the process has been smooth from the beginning. Refill requests are quick and easy, and they provide plenty of helpful resources and support along the way. Highly recommend!

My first RN consult went very smoothly, it was conducted on time, and she addressed all of my concerns and answered my questions. She was very helpful and professional, my trouble with my ondansetron prescription was sent to the provider as I requested.

She asked all the right questions, she was polite. I love that she encouraged me to make a goal. Something to look forward to. And we spoke about the things I eat and that I was doing all the right things.

DON’T DO IT! This company is a scam. $399/month for not even a month worth of meds. I was billed last night, called to cancel, was told that I still had to pay for the month. Call center based in India that doesn’t have supervisors. Do yourself a favor and go to a doctor’s office for this stuff. It will be cheaper, easier to understand on a phone, and legitimate.

Absolute waste of money. No results at all. I was on noom and seeing results but they bill quarterly and that was unfeasible to keep up but was seeing results. I found Medvi and tried to keep up the pace with this bull they are selling. I have not had any appetite suppression like I did at noom, no results after 2 months and noom in 3 months I had lost over 11 lbs and in 2 months with Medvi I am back where I started weight wise before I lost the 11 lbs. I'm back up to 189 again and am disgusted with this program bull they push. Money back guarantee only applies after 5 months so spending 1500. I could not fathom spending that much and not seeing results. Do not even bother with this program, the semaglutide is bright pink in color and was not with noom. What are they adding to it? Whatever it is it's nothing but acts as a filler.

The Representative was very professional and polite, answered my question thoroughly, a pleasure to talk to. The overall call was done in a timely manner..She explained how I can start short term goals to help with the weight loss and gave several examples

I find the coaches to be caring, attentive, problem solving warriors! They are very encouraging & helpful. I am down 15 lbs. and looking forward to reaching my goal. I am having a great experience, thank you all!

She answered my questions and gave me great feedback for going forward. She made me comfortable and it was easy to talk to her. We set goals for the next few weeks that I think will help me focus on my problem areas.

MEDVI is a membership service. You are not charged for the medication, you join a service and get charged whether you receive the medication or not. They will not refund anything over 30 days old. So if you are like me and stopped refilling a medication only to find out they had continued to charge me you are out of luck. Support literally said "like a gym membership."

The initial signing in and Doctors consultation and billing was lighting quick. Medicine came in 1 day. No weight loss at 1 month. Cannot contact anyone either signing in on the website or calling and calling and calling. Do I need any adjustments in Medicine? Who knows, no one to contact. Makes me wonder if it's like anything else on the internet.

Dr missed appointment after I held for 30 minutes. Customer service helped zero. Website has serious issues. No ability to reach company just off shore call center. Charged prior to Dr Approval. Cancelled because incompetent system. Based on this I determined they cannot be trusted. They want 48 hours to speak to call center supervisor. In general they show signs of being a scam company not worthy of being in business. If you use this company, my opinion is they can’t be trusted, and their poor customer service speaks to the quality and authenticity of medication. Use them at your own risk financial and medically. I have now spent 50 minutes on this.

She was very thorough and extremely nice! I'm looking forward to this journey and honestly everyone one seems to be extremely supportive and that's so important when it comes to weight loss. No judgements from anything, they just want me to get to a healthy me!!

The care coach explained each step and didn't expect leaps and bounds done overnight. She went into great detail for each category like protein intake, sleep, exercise, and healthy choices all in baby steps.

Absolutely terrible. They falsely advertised money back guarantee if you lose weight and then when you spend months taking the medication and it doesn’t work so you bring up their money back policy they hit you with, "You have to stay with us for 5 months and then you’ll be deducted 25%" like what? Why isn’t this advertised and posted before? Why is it only said when you want a refund!!!! Medication never worked. Didn’t lose a single pound despite following a good healthy diet and exercise. Their “compounded” medication must be more vitamin b 12 than anything!!! They are basically charging $400 for a B12 injection not to mention it was this deep dark red!!!! They refused to help me get a refund and refused to actually explain the full process. Please do not try it out. It’s a waste of money. They are scammers!!

Coach is great and very respectful. She is fun to work with. We work together in obtaining my goals. She is a great resource and happy to have her as my coach. She comes up with a lot of great ideas on goals for me to achieve.

Every phone call/video call has been amazing. I get the best over all care that is meant for my needs. Since joining with the Medvi wellness care I have had the best experience. My care coach provides me with targets and goals each time to help with my journey. (Also going very well) I also always receive reminders for refill as well as reminders for upcoming appointments. I would recommend to a friend.

My care Coach was great. Your video system was not. I could hear my coach but couldn’t see her and she couldn’t see me. Never received my access code via text message, could only get it by e-mail.

She was very encouraging by telling me it takes time & my body to adjust to the medication. And altho I’m unable to exercise right now it’ll still be effective.

Always a good care coaching visit! Everyone always takes the time to talk with me and understanding of my issues with my weight loss. Very professional and very caring! Also extremely knowledgeable about the process and advisement.

It’s always good to hear that you are on track and doing well with your weight loss journey. My care coach is always positive!! The advice I am given, I can work in my daily routine and that is everything to me.

Like others have said, they are completely non-responsive when it comes to cancellations. They will continue to charge you even if you don’t get any medication. I’ve reached out via phone, email, and online chat. It’s always “we’ll get back to you” and then nothing.

I was a bit worried because semaglutide that was prescribed for me isn’t helping, as I still have the same cravings, so I asked about switching to Trizepazide and I was told by the RN it would be no problem. So I was very satisfied and now very hopeful that I can start feeling better when I can get some more of this awful weight off.

The product has worked quite well for me, but the customer service aspect has not. I have been using the product since last July. I have lost weight with no side effects. So wonderful! However, I just found out that there is a senior discount that should’ve been applied to my payments (It will be applied on the go forward). I asked for that $100 a month discount to be refunded or to be put on my account as a future credit. Customer Service said no. I have to imagine that if I was a double billed there would’ve been a refund so why would an $800 overcharge be refused?

I never had a consult, was never supposed to receive meds, received 1 then continued to get billed for months. Finally got those refunded and cancelled. Then they just charged me for Feb and March and said I can't get a refund because it falls outside of their refund date of 28 days, IT'S STILL FEBRUARY AND MARCH HASN'T EVEN STARTED!! See attachments, I received 4 of the 5 charges for the past 4 months, now there's a 28 day policy that falls in the same month of NOT 28 days!

Not all of my questions were answered, but I have just started with this program and they were very helpful to recommend protein, fiber and multivitamins to help with maintaining muscle mass, a smooth digestive system and energy.

Kanisha is my coach and she was very kind. Asked good questions and answered all my questions. We set up a visit for the future to check on my goals. I look forward to these calls to keep me on track.

Madison was lovely. She was thorough and thoughtful and very knowledgeable. It was a pleasure talking to her. ☺️ She answered my questions completely and thoroughly with my interests and questions in mind.

She said things I already knew but reinforced which is helpful. And also gave a little extra goal which is manageable. I appreciated that. Made it seem like an accountability partner which is what I need. I was very appreciative.

I was very happy in the beginning. When I first started I did have nausea to the point that I cancelled my membership with no issues but I finished the last two weeks of medication and my nausea actually went away so I decided to continue with the program. I couldn't afford $300 a month so I asked one of the doctors to help me find something more affordable. She got me a different prescription and said someone would reach out to me so I waited for the email and what I got was an email for an update for my debit card so I called to find out what I would be getting charged.

Oh. My. Gosh. MEDVi sent a misleading email to me (it's true, I browsed their site) stating that I hadn't finished paying for my order. Being as I just placed an order with another company, I hit the link to pay; right away, I realized I'd made a huge mistake and immediately tried to contact them. Well, the nightmare that ensued was one of the biggest customer service headaches I have ever experienced. Four emails and 3 phone calls later, (they never called back when I left my number, so I had to keep calling).