MEDVi Reviews

Very helpful and informative. Pleasant conversation regarding my issue. She was very prompt, punctual and straight to the point about what the issue I’m experiencing and let me know that it is common to feel the way I was feeling.

Was overcharged by $120, they refuse to refund. They have communicated only via email despite me requesting multiple times to have a supervisor call me. Do NOT trust them. Poor customer service, dishonest billing practices.

This company has exceeded my expectations. I previously used a concierge nurse practitioner paying a monthly $75 subscription in order to purchase the medication. This is so much better. I appreciate the reminders to submit weights and reorder. All my questions are answered immediately. I have been using this service for 9 months and am highly satisfied!

Everything was addressed! Clinical coach was amazing! I learned things that were very important that I should be doing every day to assist me in my weight journey! Thank you for sharing info about with me ways to lose weight more efficiently!

My experience is very positive. Not only did I lose the weight I wanted but I am now ready for knee surgery. MEDVi was the best option for me! I experienced very little side effects throughout my journey and I have recommended two family members. The staff and doctors are attentive to every email or question. A++++ is my experience.

I felt really connected and listened to with my care coach today. She was able to validate my experience very well especially with my food experiences. I prefer spinach over lettuce because lettuce often makes me feel ill.

Medication was deemed ineffective (was trying oral) - but was still billed 2 months in a row ($350/month). No medication was shipped. Customer service was called and emailed. They assured me they would escalate it after the first billing in error, but have since received a 2nd billing of $350.

I am very satisfied with the support I have received on Medvi when things were unclear. Good and rapid response from the customer service staff. The shipping is timely. There is room for improvement, however. Here are the areas I believe could stand a little upgrade: 1/ the price. As weight loss medication is now common, this drug should be much more affordable. I know personally, my journey has seen me plateau several times and I spent about $3k to see no improvement. As a retired person, it is a huge chunk of my income. 2/ Please, please find something biodegradable to send the medication in. As a person concerned about our environment, having to dispose of a styrofoam cooler every month is intolerable. If it MUST be styrofoam, reduce the size. That minuscule bottle doesn’t need a giant cooler. 3/ Ask us IF we need more syringes before sending them. I have a ton of extras that I don’t want to throw in the landfill but will NEVER use.

I rarely leave reviews, but I felt compelled to share my experience. I initially signed up for a subscription at $279, never being told this was a promotional rate or what the ongoing costs would be. When I raised this concern, instead of providing clear information, the company offered a temporary discount and refused to confirm the future pricing. Customer service was polite, but the handling of pricing and communication was misleading. Be cautious if you’re considering this subscription, make sure you get all ongoing costs in writing before committing.

Just started with MedVi. I have had a fairly good experience so far. My first coach appointment was cancelled due to the system being down. My re-scheduled appt turned into a phone call due to technical difficulties.

This is only my 2nd chat but I've enjoyed talking with the care team and I always feel they are very professional and caring. I haven't had any concerns as of yet but feel like I would be in good hands.

The RN answered my questions and even helped me understand better the medication I've been on by offering additional clarity. She was compassionate and thorough. I trust her as a provider that actually wanted to help puzzle through my concerns.

So far good. I am very much looking forward to seeing some results. It has only been two weeks, and I am working hard to help see some improvements. The coaching has been very supportive and I am grateful for that. Hoping to see some improvements soon.

Virtual visit was great. All of my questions were answered and I navigate this medication. She was kind and made sure I understand the cause and effects of the medication. This gave me confidence in my next order on moving forward on the journey.

On January 4th, 2026, I placed an order for a six month supply of MEDVi's GLP-1 medication, for a total of $1310. After thinking about the cost, I called LESS THAN 12 HOURS LATER, to cancel the order. I was informed that my order had been cancelled and I would receive a full refund. This was on Jan. 5th, 2026. On Jan. 6th, 2026 I received a text message stating, "Congratulations! Your medicine is on its way." I immediately called the company and was told that the first person I'd spoken to hadn't actually cancelled my order. Now, because medicine (that I didn't want) was on its way, I would be on the hook for that first month - around $250. I was upset because I'd been assured my order had been cancelled and yet I was now out $250-ish.

Great & very helpful with knowledge & information. Listened well, She even helped to figure out my daily intake metrics. Feel very comfortable with my Coach & would like to keep the same Coach next month.

I purchased a three month 10 mg tirzepatide. They sent me the wrong dose and refused to give me my full refund because they screwed up and sent the wrong dose. I saved and saved for this for months and spent $1100 about and they’re only refunding me 680 because they sent me a vial of medication that was the wrong medicine. Why do I have to pay for that? It’s not fair.

I am so glad I gave MEDVI a try. After years of carrying around weight I could not lose on my own, I have lost 16 pounds in 10 weeks with absolutely no side effects. The support team is responsive to all of my outreach. Medication comes straight to my door. I am down two sizes and feel so much better in my clothes. My only wish is that I had started sooner.

The RN I spoke to was very kind and explained the program and my needs well. She gave me suggestions that I believe will help me tremendously. Everyone should be so lucky to have her. I’m very sorry I already forgot her name. Hopefully I get same RN next time.

I’m so thankful for the care and attention I receive from my nurse. She always listens to my concerns, explains things clearly, and makes me feel comfortable and supported every visit. Managing my treatments and questions hasn’t been easy, but she shows patience, kindness, and professionalism every single time. I truly appreciate how much she cares about my health and well-being.

My care coach is very nice and answered my questions thoroughly and really seemed to care about how I was progressing. We discussed diet, exercise, and weight goals, as well as my time frame for weight loss. She got me scheduled for a follow-up after I switch to injections next month.

When I have my discussions with my coach, she is inspirational, supportive, and very upbeat. When I get off the phone, I just feel energized and ready for the next month. She is absolutely one in 1 million and I don’t know what I do without her Coaching.

The line about customer service being important is a lie. When I switched companies to get Tirzepatide at a better price I was already at 8.5 and they sent me a 2.5 dose. When I brought that to their attention, they gave me the runaround and after about eight email conversations, they said they would not give me the additional 6mg per dose that I need. Danny, the representative who I worked out on the phone in our second to the last conversation, he said “please don’t call again”. Nice service Medvi.

Other than the Zoom camera not working, I was still able to talk and it was nice to get suggestions and talk about our needs. We talked about my needs as far as fiber and water intake, and we also talked about my goal weight and how to achieve that reasonably.

Very professional and listened to all my concerns. Also, followed up with my goals to make sure everything was going toward satisfactory. Timewise was perfect. All my questions were answered and addressed.

After reading all the great reviews I decided to go with MEDVi. It was a huge mistake. I was scheduled for an initial appointment and I didn't have access to the camera and mic on my phone so I was told that my appointment would be rescheduled that day to a phone appointment. I never received any followup and after 3 phone calls and 5 emails still no appointment. I cancelled my account and did get a refund but was very surprised at the terrible customer service.

This was a great visit by my care coach. She was very realistic in goal planning and diet planning with hydration. She is a great coach, and you can hear her enthusiasm in her voice. I can't say any more, she was great.

They are a fraud. I ordered one product, paid for it. Doctor was going to prescribe a different product. I said I didn’t want that one. They attempted to get more money from me for the product I had ordered. I refused. I had paid in full and would not accept their other product. They refuse to refund my money. They recorded the interview so they have me on tape saying I don’t want it and they stole my money anyway.

Satisfied with coaching and suggestions received - always timely and professional too - encouraging and talks with me about goals and ways to maximize efforts. Focuses on my needs and individual situation.

Very satisfied with the service provided. I feel like I will be successful on my journey with the support that comes with my subscription. Very friendly and to the point! Will refer family and friends.

I had some complaints about communication and about my last visit in January. I expressed my disappointment with the program because I have only lost 15 pounds and I have been on the program since August.

MEDVi has you answer a standard health screening and then charges you $179 upfront. It's been 10 days and my prescription is still pending. They take your money and hold on it and charge your card a $1 every few days to make sure your card is still active. The amount of phone calls, texts, and promotional emails you will get is relentless. You will also need to speak with a "Dr" before they ship the medication. MEDVi doesn't tell you this when you first sign up, or at all. I had to figure it out by asking the chat. If you cancel, they ask why you're cancelling and it's a long process. Long hold times. BTW YOU HAVE TO ASK FOR A REFUND. They will not automatically give you one.

Some of the coaches are very good while others merely read a script. The customer service is mainly through India and they too are following a script. It is hard to find anyone that can understand the processes without having a script in front of them. The medical support is very helpful though. It took four months before I saw any results with the medicine so some questions about their compound effectiveness. Now it is working and I am hopeful.

Initial process was fairly easy and received my order within 14 days even though was charged $199 immediately. The ad said it would be $149. Refill price jumped to $399. Only way to communicate is submit online comment to support and wait 2 days for a response. Would not recommend when other companies are maintaining pricing as initially quoted.

My call this morning with Lauren was great. All my questions were answered. I gave a 3 star review because customer service told me I'd get a call 6-7 days ago. Because of the wait time for a call my questions were not answered in a timely manner but were answered several days later.

Setting goals was a good thing and hopefully I can meet them weather and other factors permitting. This first visit was good and good questions were asked during the time. I didn’t realize that the call would be Eastern time so I had students and I couldn’t direct full attention. The next visit will be more appropriate.

MEDVi is amazing having quick weight loss, any questions I have I always get a call back within an hr or 2, anyone wanting to lose weight highly recommend MEDVi. Started at 226 on Nov 4. Now 198 with medvi.

So far great customer service. Very prompt when answering Email. Very pleasant and thorough. RN visit this morning went very well, she addressed my issues professionally and with kindness. I was immediately set up with care provider.

Incredible doctors who are to educate and listen. Very easy to communicate with. Deliveries are quick and easy. Cannot beat the price. They have an app that is super easy to use and get in contact with them 24/7. 10/10 recommend.

Do not believe the BS this co says. Total waste of time. They say quick delivery just fill out questionnaire to see if you qualify. Then take your money right away 10! Days go by no delivery. I email them they say I need to fill out another form. I’m done with this place. Stay far away from theses scammers that lie lie lie. Not worth the hassle.

The moment my daughter said, “You seem happier lately,” I realized this journey wasn’t just about me. Losing 33 lbs with MEDVi transformed how I show up as a parent, partner, and friend. My patience is stronger, my anxiety is lighter, and my confidence finally feels genuine. What I gained most wasn’t weight loss—it was presence. I’m living in the moments I used to rush through.

My RN visit went very well today. Jenny was very knowledgeable about dosages and helped to give me a better understanding of the 2 meds I've taken for weight loss. She listened to my concerns about whether I'm on the right path with one vs another. When it came to things she couldn't speak to she referred me for a provider visit to discuss further. Very appreciative for her support and time!

I swear I knew MEDVi was working when my dog started getting tired before I did. Down 28 lbs and I’m outlasting a four-year-old golden retriever. My energy is up, my clothes fit, and I’m not bribing myself with snacks anymore. Honestly feels like I unlocked a cheat code.

The CMA Coach was excellent. Her enthusiasm, focus and attentiveness to my comments was good. She summarized the visit efficiently and we set one goal and a timely follow up. She also advised me when to order a refill. She did a good job.

Rn was concerned with my medication and made the appropriate adjustment to my medication and listened to my concerns about my medication coming to my home warm and not cool or cold. She finished my phone/video call with some advice and for me to call in the future if it is warm.

My care coach was very nice and knowledgeable. She listened to my concerns and followed up. She asked about how I was eating and gave suggestions for protein and fiber. My care provider was on time and respectful of my time.

Very satisfied with the call from the nurse. She answered all my questions and in a very timely manner for my upcoming procedure. I sent a email yesterday and today got the call. Great customer service!

Always a pleasure speaking with Marjorie. She carefully and thoughtfully explains all my questions. Gives great tips on variety to my diet, as I tend to eat the same thing everyday. I look forward to my next appointment with her. Respectfully Kathryn **

My counselor was pleasant, encouraging and she listened and provided great answers. During my first consultation she also provided me with useful tools and guidance on what I should be eating and drinking. We discussed supplements as well and scheduled my next follow up appts.

It went great. Sierra was very kind and listened to me. I will definitely be doing more of these to keep me on track through this process. I'm very excited about my progress with Medvi. Glad I found it on Google.

I really appreciate the monthly visits that Medvi offers. The caregivers make me feel they are concerned about my health, inspiring me to accomplish my goals and address any concerns I may have. Very pleased with this program!

I was desperate because of my nausea to get some answers to my request for nausea medication. He sent it on to someone else for confirmation and filling of my medication. I am hoping that they don’t take to long because I only have 4 of my nausea medication left. I have been using it sparingly so I didn’t run out but it is getting down to the last of my prescription. I really need someone to take this seriously and get me some medication. You only gave me enough of them for 1 per day. That’s not enough cause it says that you can take them every 8 hours so sometimes when it gets really bad I have to take two. So if you could do 60 instead of 30 that would be great.

Initial $147 but jumps to $299, if you call to answer they lower it to $199. I initiated the cancel with a person named Markus **, then transferred to Nathan ** who spoke with me who tried to get me to stay at $199. I insisted on canceling.

Very respectful and empathetic coaching session. Guided to increase time of walking exercises by 10 minutes. Check the eating disorder with the therapist. Coach asked all questions, was listening intently.

Please do your research. I have spent months on the compounded Version. First starting, I felt like they did a fair job checking blood work and speaking with a doctor to monitor you before starting and assuming they check everything including your thyroid thoroughly. As I started they start you out on a very low dose to get into your system. I get that, but months later, still on the same very low dosage, and the communication was a downfall after expressing numerous times that nothing is happening other than sulfuric burping and gastro upset constantly. I had to call them again and request someone to call me in order to get my dose raised. I felt like they kept me on this very low dosage for money reasons instead of the quality of care.

My coach is phenomenal and I look forward to our visit each month. She includes me in the planning and decision making. We always review past, present and future with respect to not only weight loss but also exercise and nutrition.

I signed up for the 3 month plan and was charged $749. I was told I needed to do an intake interview with a physician. I had my consultation with a NP which was fine. She told me because I had gone through cancer treatment in the past, I needed to provide a letter from my oncologist stating I’ve been cancer free for at least 5 years. I did that. I was also told to upload recent lads. I did that, too. I asked about the status of my RX and was told it was being compounded and should be sent soon.

I used to tell myself, “At my age, this is just how it is.” But losing 28 lbs with MEDVi proved me wrong. My knees hurt less, my balance is better, and I feel steady on my feet again. Even my doctor was impressed by the improvement in my mobility and energy. Emotionally, I feel renewed. I’m not sitting out family activities anymore—I’m joining in, laughing, and enjoying the moments I used to watch from the sidelines.

I had questions about my dosage and the nurse answered them and was very kind and also revealed much better expectations of me and of Medvi both and helped explained when I need to speak to a coach and when I need to speak to a nurse and when I need to speak to a prescriber. Very helpful! Nurse Debbie was wonderful and then I also spoke to support staff Daniel, who helped me to make sure my payment went through so that my medication will be mailed to me on time! Both were fabulous!

I was so nervous to start an injectable weight loss medication, but I’m so glad I did. I’m 43 and my body has just been different; three months ago, I was the heaviest I’ve ever been (including pregnancy almost 5 years ago), and it was really affecting my mental health. I didn’t really notice a difference until a pair of pants I hadn’t worn in years actually fit. My side effects have been minimal. The day after the injection, I feel a bit nauseous, and food doesn’t sound good at all, especially sweets. My appetite is generally decreased, but I’m able to eat more as the days go on.

Danger this company will leave you without your medication... They tell you to order your next refill when you're taking your third injection of four and so that's what I did. That was on the 8th. It is now the 15th. I have just today received a tracking number. I will be almost a week behind in my medication... This is not recommended, it can be dangerous to stop taking the medication suddenly.. I asked them to expedite the shipping. They said they could not overnight the medication, offered me no resolution, very concerned about my health, very not happy with this company. It's as if they didn't care, it was just, "Oops sorry about that you'll get it when you get it," didn't seem to be concerned

Talking to the nurse was very helpful. This answer my questions more than the customer service. Plus it was a lot easier to get a hold of someone. I recommend making an appointment with them if you want to understand the program and medication.

How much of my time is wasted.

Very difficult to cancel the auto renewal of subscription. Being told can only cancel after current subscription meds have all been sent. Also very difficult to change medication.

Do not go with this company! I have paid them $3,000 since the month of June, and they have never increased my dose. Customer service is awful, nobody knows what's going on, the people who email you have nothing to do with the people that answer the phones, and then you don't lose any weight at all. Horrible company, bunch of crooks!

The healthcare representative was wonderful! She made me feel at ease and answered my questions. She gave me direction, and goals to work on. We have a plan for the up coming month before we meet again to see where we are at and that makes me feel like I have someone to be accountable to. Now we have work to do. So far I'm really enjoying this company the product and the services available.

The nurse was on time, kind, patient, personable, and didn’t rush me off the phone. I was considering switching to a new company because I felt customer service hasn't been that easy to get a hold of. But after speaking with her I am going to continue being a patient.

I’ll never forget the moment I joined my friends for a long walk and didn’t fall behind. At 34 lbs down with MEDVi, I felt strong really strong for the first time in years. It wasn’t about speed or distance; it was about finally feeling like my body could keep up with my life. The pride I felt that day hasn’t left me. It’s carried into my food choices, my routines, even my mindset. That one moment made all the quiet weeks of effort worth it.

My care coach was fabulous. She really cared about me and was right on in helping me with my needs and questions. I would give her an A+ for effort and expertise in her knowledge and advice on keeping my energy up and my weight down. She gave me some good information on weight training and set a plan for me for a month. We have already set up another video appt to review my plan.

Angela was easy to talk to and very approachable. Angela is very knowledgeable of the process and is willing to answer any concern regarding the process. I am looking forward to our next health coach meeting.

I apologize that I missed my coach’s name but she was very friendly and professional and listened to my goals I want to achieve with this weight loss journey. I look forward to our next session! Thank you! Jeff

So far I have been happy with the services. I have not lost weight as I expected but I feel supported by the services. I will continue to take the advice of the providers and will hopefully start to see some movement.

My nutritionist is knowledgeable and has great suggestions on how I can best reach my goal. Water, exercise and diet are among the changes I have made with her advice, this had helped me with achievement of my goal.

My journey wasn’t dramatic or fast—it was steady. Losing 26 lbs with MEDVi happened quietly over weeks that blended together. But then everything started changing: my energy, my clothes, my mood. Those small shifts built into something meaningful. What I’ve gained is a gentler relationship with myself. I’m not judging every bite or every mistake. I’m learning to trust my progress, even when it’s slow.

My wife told me my snoring got quieter—that’s when I knew MEDVi was actually working. Down 32 lbs now, and I feel lighter, faster, and way less grumpy in the mornings. I even fit into my old jeans from 2014, which I refused to throw away. Best mid-life decision I’ve made.

Overall, I am very disappointed with MEDVi. When I first signed up, I filled out a questionnaire for them to determine if I was a good candidate. They told me I was and had a 95% chance of successfully achieving my goal of losing 40lbs in 3 months. They also stated they guaranteed I would lose weight or they would refund my money. I believe the dosages they gave me were very low and did nothing to help me lose weight. After 3 months I had lost 6 pounds. I have done this well in the past on my own.

I signed up for Medvi thinking I was getting the tirzepatide which is what I selected that I wanted to get. I didn't realize they send it out right away without talking to a provider like other places do. The next thing I know I got Receipt in the middle of the night showing my prescription is on its way and I paid 149$. That they ordered me the semaglutide which I cannot take because it causes me severe stomach problems, I even put that on the intake form. So I called them as soon as I realized to change it and they said it was too late because it was already shipped and they could issue me my 149$ refund or change it for a medication I can't even take. I highly would not recommend.

At 57, I wasn’t sure weight loss was even possible for me anymore. But losing 27 lbs with MEDVi proved me wrong. My joints hurt less, I sleep better, and I’m able to enjoy long walks with my grandson again. It feels like I gained years of life back, not just lost pounds.

Be careful with this company. Sign up was easy and got the drug quickly. However, I scheduled an intro visit and no one showed up. When I messaged the company about it I never heard back from anyone. So, I just followed the dosing instructions and hoped for the best. 48 hrs after injection, I had a severe allergic reaction (lip swollen, hives all over body). I went to my dr urgently and she told me to stop taking the drug. When I called to report this to the company, they would not issue me a refund for the drug that I can no longer use nor did they give me any other options. I was "transferred" to another department but the line went dead. I emailed them and still haven't heard back. There are plenty of other options out there and I advise going through a medical professional. If I don't hear back from them I'm reporting them to the board of pharmacy.

The whole process has been easy and I'm so thankful for that. I was nervous about starting the program on my own but I have received a lot of support from my coach and from the user-friendly dashboard. I would definitely recommend!

She was very informative and gave me information I didn't previously have. She was able to answer all of my questions and provided me with the next steps in my journey. I was offered time to ask questions and provided great answers.

Like the others below, I was told one price and then was told that was only for the first Month/treatment. I called and spoke with Medvi and explained what I was told upon signing up. I received a $100.00 credit and was told that I would be paying $100.00 every month going forward. Well that did not happen, so I called again and they said it was too late to reverse the charge. I was told that it would be reduced in the next payment, well, the next payment came and it was not reduced as I was told.

Was very interested in what I was saying. Hopefully it will be like that till the end. This is going to be 2 time around. Got very sick last time. Hopefully with what I disclosed they will help with the problem.

Initial interview and delivery of medication went well. Then the 2nd dose was due... I filled out everything over one week in advance (per their instructions), they billed me, got their money, then there was a delay with the medication which ended up being 2 weeks. When I called the patient "help" number 5853124226 (twice) I was speaking with someone in South Africa. On my initial phone call, I was told it had a tracking number. Two days later when I called, I was told my dose was "still being formulated". So, since I'm going on vacation, I have no medication. There was no compensation offered, just lots of "I'm sorry's". Needless to say, I will not be requesting any further refills and am in search of a reliable provider. I did not cancel my order as I have read other reviews saying that getting a refund is next to impossible.

Everything went wonderfully. The individual I spoke to on the phone was very pleasant and very informative, and I would recommend this to others. Can’t wait to check back in with her in 30 days to see the progress that is being made.

It was a great morning visit via video. Pleasant to talk to. She made good eye contact with me through the camera. She was easy to talk with and she answered my questions, gave me tips on how to continue. She was encouraging.

I was mislead by Medvi. The price I was quoted was not what I was charged. When I addressed this with patient support, my concerns were never addressed. I was told that I would be granted a refund and did not receive it. Be very careful in using this company.

For the first meeting, it went great. We talked, review my information, went over their medication, what to do with food and water and fibre so it was great things that I didn’t know I need to do. Looking forward for the next one, hopefully with result on My behalf

Was given Zofran with the first month supply of Semiglutide, then all of a sudden, after they got their money for the second month, they said that Zofran was a contraindication for a drug that I stopped taking 2 months ago. So ultimately, my second month, I cannot take without the Zofran for the first couple days. But they got their money. I did NOT lose the weight I had wanted in the 1 month that I could take it, and they do not give your money back.

This was my 1st appointment. My nurse was fabulous. Loved her. She answered every question thoroughly and put any worries that I had to ease. I appreciate her positive, friendly, empathy manner. Excellent service.

Absolutely awful company! Buyer beware! They charged me for 4 doses, but only sent 1. It takes days for customer service to respond to an email, then they talk in circles. They're currently telling me that the 1 dose that I received is actually 4 doses, which it's not. And if it was, that would mean that their pharmacist wrote the script wrong. Per pharmacist instructions, 1 vial was 1 dose. They refuse to give me a refund and ask for the same pictures over and over, then say they didn't get them. I have never dealt with a worse company!

Be careful and ask questions about all of the pricing before you purchase. They will raise the price after the first month. They made it sound as if you signed up at a certain time you get it for that price monthly but it is just for the first month. It did not say that anywhere that I could find. I did lose weight but their advertising is a little deceiving.

The product works and their contracted care team is great. The pharmacy, providers and care coaches are 10/10. However the company itself is terrible. It is overpriced. Customer service is awful and they make it difficult to cancel. I did learn that if you record the phone call and inform them of that at the beginning of the call then they cancel without making it difficult. I highly suggest going through a different company.

The “100% money‑back guarantee” is completely misleading. Their definition of success is absurd — they claim that losing even a single pound means you’re not eligible for a refund. This makes their guarantee essentially meaningless and, in my experience, outright false advertising. Their website is also extremely difficult to use when trying to reschedule appointments. I ended up having to call every single time. Customer service is consistently subpar, and a manager is never available when issues come up. I spent nearly $1,300 and followed every recommendation they gave me, only to lose 7 pounds — and they still refused to honor their guarantee. All I got were robotic responses repeating, “You lost some weight,” as if that excused everything.

They TOTALLY scammed me. I got a 2 weeks supply in one bottle. When I called to explain and complain they said to send in pictures, so I did that, they just said they're going to escalate it and then they ignored me. They just totally ignored me, then had the nerve to charge me $400 for the next month! ... like I was going to keep buying from them!

Signed up for 3 months of GLP-1 medication in pill form for $857. Problems began at my first month refill. Followed all the steps they provided in their email and was denied a refill. This began a 10 day back and forth of multiple emails and 7 live phone calls, all with false promises of getting problem solved. Each day call again and it was like starting over. Requested refund on call 5 which they would look into. Then right after get notified by email that they sent my refill order to pharmacy, for INJECTIONS which I did not sign up for nor want. Call 6 to complain about that refill and why given I requested refund. Rep on phone seemed to want to make it right and keep me as customer. I told him if they could get pills and they pay to overnight them to me (at was two days without meds at this point) I would continue. Otherwise refund. He said he would send to upper management.

I'm 29 and always felt stuck in a cycle of failed diets. Medvi finally broke that pattern. Down 26 lbs, I feel clear headed and so much more confident. My body feels like it's working with me again instead of resisting every change.

She was wonderful and very kind spoken. Explained what l needed to know, there was not too much I didn't understand, she did want to make sure l understood, she asked me several times if there is anything else l can think of to ask as she wanted my journey to be successful.

A approved on 5 Feb 2026. Paid for one month on 5 Feb 2026. Have received receipt for payment. I was given no shipping information. I no idea if I getting the GP1. Trying find my account on their web but it has no login the I can find.

I was approved for this program and the medication has been working great. I have received shipments for two months. I expressed concern over a change in ingredients on my 2nd shipment. Soon after, in response, I was sent an email that they did not believe I was qualified for the medication and need to go to a provider to obtain a written letter of approval - “medical clearance” from a “specialist” before they can further “proceed with prescribing the medication.”

I’m satisfied with the overall care and experience but would like to increase my dose. Also would like to understand the billing better. I paid a large lump sum and now also appear to being asked to pay an additional monthly amount which is very confusing.

For years I felt like I was living behind a fog of fatigue and self-doubt. Losing 33 lbs with MEDVi lifted that fog in ways I didn’t expect. I move faster, breathe easier, and actually enjoy being around people again. It feels like I’ve re-entered my own life after watching it from the outside. The emotional transformation is what surprised me most. I’m more hopeful, more open to new experiences, and more proud of my resilience. This wasn’t just weight loss—it was a return to myself.

I joined MEDVi looking for something simple and reliable. What I got was steady progress and amazing support. I’ve lost 29 lbs so far, my cravings are manageable, and my energy is better than it’s been in years. Clear instructions, helpful check-ins, and real results. Highly recommend.

The RN confirmed what I needed during the call. I used ChatGPT to find the answers I was looking for. The call while good and answered my questions, took way too long for a response. It was 3 days. I hate to think if it was something serious. I have just started so I will wait before answering recommendations.

The coach was wonderful. However, the video cut out, first for me and then for her. Also, my care coaching reminder said my appointment was for Friday at 1 pm, not the Wednesday 11 am slot I had scheduled. It turned out that I was correct about the meeting, but the reminder was incorrect. The video going out was a big hassle. I hope that is rectified soon.

My problem was I was traveling and it was night time here so I couldn’t speak freely. Was worried I’d wake up the people. Hopefully next time I’ll talk more freely and clearer. The issue was me not the coach. I think the long distance may have also contributed to not hearing each other clearly.

The worst company ever. I was charged the 199 and never got anything. Then they tried charging me the 399.01. They tried several times even after I emailed them saying how unhappy I was with their customer service as well as their email response team where I also cancelled my subscription and membership and said to cease and desist all charges. They keep trying to take from me.

I completed my first month and I feel great. I've lost 6 pounds so far. No real side effects other than mild nausea 15-20 mins after the injection. I appreciate the Care Coaching. The process has been very simple and straightforward.

The doctors, nurses and customer support representatives I spoke with were all very kind, supportive, honest and professional. Unfortunately I was not able to order tirzepatide compound from them because the vials only go up to 11.1mg and I am on 15mg, but they did grant me a refund.

This medication did not work for me. In the last three years I have been working out and eating well and lost 30lbs. I hit a plateau and was hoping this medication would help me get over it. It did not. I only lost a couple of lbs in 2 months. Certainly not worth the 480.00 I paid. I will go back to losing weight the right way.

Tia is an incredible care coach who truly listens with care and intention. She understands without judgment and meets people exactly where they are. Her guidance is thoughtful, grounded, and practical, and her encouragement feels genuine, steady, and deeply supportive. You never feel rushed or dismissed when speaking with her. Instead, you feel heard, respected, and reassured. Tia has a way of uplifting others while helping them see their own strength, and that makes a real, lasting difference.💜

Their website clearly states "We're so confident in our personalized program, we guarantee you'll lose weight or your money back. It's that simple." That is a total LIE. I was on tirzepatide for 3 months at the highest doss and I didn't lose any weight at all. I called in and got a run around and they will not honor the stated guarantee and will not refund my money. I get that this product works for a lot of people - and that's great, but it simply didn't work for me. I'm not faulting Medvi for the product not working but they are 100% liable to honor their stated guarantee - which they refused to do.

The person in charge of my account is very hard for me to understand. I asked if I could work with another customer service person and she said NO! I must work with her only?? I’ve been on it a month and have only lost 1lb. Very dissatisfied. They already have my money for the next three months so I’m stuck but I will be looking around for another solution. Buyer beware!

So far, my experience with Medvi has been one of the best for an online weight loss program I've had. They are concerned about me, and they are very responsive. When I ask questions, or have an issue, I get a response quickly. They are willing to adjust your program to help you reach your goals. I'm glad to have a care coach to assist me as well. It keeps me accountable and she provides tips that keep me on track. She is also preparing me for the time when I will no longer be taking medication. That's so important when you are making a lifestyle change permanent.

I love that with monthly visits, I feel like the company cares more about their patients and not just making money. MEDVi is a complete program to help you along the way and has 24/7 patient support for any questions I have.

When I started I specifically asked about cost increases and was told the initial cost would remain the same regardless of time or dose. My second bill came and I was charged $130 more than the initial rate. When I reached out to customer service I was told, "sorry for the inconvenience." I would say that unexpected hike was more than just an inconvenience. Coupled with the fact that my second shipment was delayed, my practitioner no showed to my required initial visit, and that I haven't lost a pound in about 6 weeks (despite having success previously through a different provider-who I'll be going back to) and I would say MEDVi is quite terrible at what they do.

It is strongly advised to refrain from engaging with this company, as they have demonstrated a pattern of deceptive practices. They have charged my account for a products that were never delivered. Specifically, I paid $299 without receiving any goods. When attempting to dispute this charge, I was informed that obtaining the product required making an appointment with the provider, a process that is nearly impossible to arrange. Notably, while they can easily remove charges from your credit card within a day, they are unable to facilitate appointments.

Great communication with the staff and they really seem to care. I have already lost several pounds and hopefully will continue to lose weight until I reach my goal weight with the help of the coaches staff and the medication.

My coach was encouraging and gave me some great ideas for continued weight loss success. She gave me suggestions for areas to continue to focus on that I wasn't even thinking of so I have added a new goal to follow up on.

Ashley my care coach listened to my concerns. I didn't have any side effects. My weight-loss routine is pretty consistent when my back pain is manageable so we discussed diet and adding back fruits and vegetables to every meal. The instructions were easy and the vial was delivered on ice with syringes and alcohol pads. Received within 10 days of the doctor placing the order but there were ice storms in the same area as the pharmacy. So delivery may be faster next time.

Dealing with Medvi has been a horrible experience. Their customer support number tells lies. Communication is horrible. Not sure what country they are in. Trying to cancel and get no help. Coaching people are nice. So far they are the only people to do what they say they will do. Waiting for a manager to return my call. Would never deal with this company again even if they gave me the medicine for free. Totally do not recommend.

Although I originally signed up with MEDVi to get access to GLP-1 medications at a sensible price, I have been gratified to find that the company adds considerable value In terms of medical surveillance, weight loss and dietary coaching, and attention to details. I have found their staff to be super attentive and responsive to questions, requests for information, changes in shipping details and so forth. I have no hesitation recommending MEDVi to friends and family.

No complaints. My care coordinator rocks. She listens and offers necessary suggestions or encourages me to keep doing what I'm doing. All, to help me achieve my weightloss and fitness goals. I appreciate her.

Love talking with the care coaches. The appointment is a motivator and it holds me accountable. They are all very professional and listen to any concerns I have. It keeps me on-track. I look forward to each visit and get great tips to stay focused on nutrition.

As soon as they get your payment you have no recourse for a refund. They will process your payment immediately and before you're even approved for your medication. Once that happens, your money is spent. They prescribed me injectable glp-1 when I specifically ordered an oral solution. I contacted them immediately upon notification of what they wrongly prescribed and asked for cancellation and refund. They wouldn't do it. All they would do was cancel the subscription and my account. They also prescribed a second medication without warning. Some anti-nausea medicine.

One of the MedVi nurses called as I was still confused on dosage after recently switching from semaglutide to tirzepatide. The nurse answered all my questions and made things more understandable. I recently started tirzepatide 2 months ago so I didn't understand why I was already at the highest dose possible. I'm still eating freely so it's all good as long as I start losing weight. So far I've only lost 3# on tirzepatide. No nausea though. I do also like that MedVi adds NAD+ to the compounding.

I didn’t notice the changes at first, but one morning I caught my reflection and saw peace instead of frustration. Losing 28 lbs with MEDVi taught me patience and self-kindness. I’m eating more intentionally, moving more lightly, and speaking to myself more gently. What I love most is the sense of balance I’m building. For once, I’m not chasing perfection—I’m building consistency I can actually maintain.

It was a bit confusing how this was to work. I mean signing into room. I missed my first appointment because signing on early and no one came in room for over 10 min. I wasn't sure if I did something wrong and was difficult in getting answer on what to do next.

If I could give zero stars, I would as well. Initially, I was told that I would be able to lose the weight in four months. I did not lose 1 pound. All I was told was I needed to continue and continue and buy more and more. Almost $2000 spent and not only did I not lose any weight but I gained. Finally, someone said to me that the oral doesn’t work and that I should do the injection. From the company that was when I knew I was done.

The day I saw an old picture of myself, I broke down. Not from shame, but from realizing how far I’ve come. MEDVi helped me shed 33 lbs, but it also pulled me out of a fog I didn’t know I was living in. I feel awake now—present, strong, and finally proud of the person looking back at me.

The first time I realized my stomach wasn’t hitting the steering wheel anymore, I laughed so hard I cried. MEDVi helped me lose 30 lbs, and honestly, I didn’t expect everyday tasks to feel this different. Walking up stairs, carrying groceries, even sitting comfortably—it all feels easier. But the biggest thing? I feel good about myself again. Like actually good. That confidence has spilled into everything I do.

I am not the kind to write reviews for stuff, but felt like this warranted one. I had been looking for an option to access proper guidance from medical practitioners without the hassle of long clinic queues, and MEDVi proved to be a very good option for me. The onboarding process was very simple and didn’t seem complicated. Once I signed up, the consultation was arranged as soon as possible. The healthcare employee I got to talk to was understanding, listened to my concerns carefully, and made the explanation as simple as possible.

When I realized my “emergency stretchy pants” were suddenly too big, I actually laughed. MEDVi helped me drop 30 lbs without feeling like I was doing something extreme. My snacks went from chaos to controlled, and walking up stairs no longer feels like climbing Everest. Honestly? I feel amazing.

It’s my 1st call with my coach and she was great. Very pleasant, casual conversation. It’s like chatting with a friend being supportive and giving you great advice and encouragement. The call was the right amount of time to create an exercise and meal plan.

Quadruple bill no product, asked them to stop. They just keep taking 399 from my account. Called them. They said 72 hours to escalate my refund. No less than 10 business days to refund. So here I sit on the phone waiting. $1600.00 from my account. Bad day at the old MedVi. I will try to warn other consumers.

My Care Coach session was great. The CMA was focused on small goals I can attain and increase weekly. She was kind and cared about what will work for me as an individual. She explained the importance of incremental steps for a successful outcome.

I started with MEDVi only 1 week ago. While I understand a starter dose is needed to help your body adjust, their starter dose was much lower than most. I did not want to be pleased on a subscription that auto deducts payments so I asked them to put account on hold and I would manually order meds and pay one time each month. They cancelled my subscription instead of allowing an opt out only of auto deducts. I have attempted to contact them by email, chat, and have had two 45 min calls trying to get a straight answer about dosage schedule for next month.

Lindsay was awesome. She addressed all of my concerns. She assured me that this will get easier and she gave me great advise. She was so easy to talk to and I felt much better after we finished our call. I give her 100 stars.

I was kind-of apprehensive about the coaching but the coach was very nice and gave me the time to make goals and ask questions. She had all the answers and was encouraging. It was a good session. Thank you Holly.

MEDVi associate was very upbeat and positive which made for a pleasant appointment and helps keep my outlook positive as well...she also gave me new ideas for keeping track of my protein and such with an app.

Marife is the best customer rep! This site has been a blessing to me. I feel I'm working with a real team that is on my side. Marife is very responsive, always replies to my emails quickly and thoroughly explains anything I have questions about. I love that I don't have to go into a clinic to get my Rx and I feel I'm not missing out at all on having that one-on-one help. It's actually better than going in to see a doctor in person, because every step is thoroughly explained and I feel like I have their full attention. Great "bedside manner"!! I love that I am getting the help I need and feel really great about choosing the MEDVI team! Thank you, MEDVI, AND ESPECIALLY Marife!

Huge scam!!! Do not purchase from this company. They charged me $1300 for a product that does not work and tried to continue charging for refills even after I filed a complaint. Terrible customer service!

The injections were quick and manageable, and I liked having guidance instead of trying to figure everything out alone. I noticed improvements in my appetite control and overall motivation, which made staying on track easier for me. The staff was supportive, professional, and answered all my questions. Overall, I think it’s a good option if you’re looking for structured support and medical guidance while working toward weight loss goals.

Medvi has been great. Ana is a great account rep. Questions are quickly answered and the medication works well. I would recommend this service to anyone! Recommended doses were good. Contact your rep with any questions.

After being on Mounjaro for over a year and losing weight steadily along with experiencing satiety, I was in between jobs and uninsured, so decided to save some money and order tirzepitide through Medvi. After being on it for just 2 weeks, not only did I gain 5 pounds, but I experienced absolutely no level of satiety as I did on Mounjaro. Thank God I only paid for one month as I do not believe this is the same medication as Mounjaro. Also, I’ve heard horror stories of people who paid for multiple months of Medvi’s tirzepitide, and even though they advertise a money back guarantee, after just a month, they’ve been refused a refund.

I have been on Medvi before and it did not work for me. They charged my card for the next shipment but I emailed them and said it wasn't working. They were prompt and cancelled my prescription and refunded my money. Great. But I found myself recently signing up again. They charged my card but right after that, I had an emergency and would not be able to use the product for a while and didn't need the charge on my card. I reached out to them and explained. They quickly emailed back, reviewed and said they understood and would cancel my order and refund my money in 7-10 business days. It's been almost a month and not a refund in sight. I have emailed them numerous times since then and they haven't responded at all. Never again! Avoid this company.

My experience was very pleasant. The RN I spoke with was both friendly and knowledgeable about my concerns and needs she asked me important questions that I never thought of to help me with my weight loss program. I truly felt like I mattered and she actually listened to my needs. I would not hesitate to call for assistance again.

Janae was very pleasant and fun to visit with. She answered all my questions, shared suggestions, felt she listened well to what I was saying, and expressed interest.

I won’t lie—I joined MEDVi because I was tired of pretending I was “fine.” At 42, my energy crashed daily, and I hated how I looked in photos. Losing 35 lbs with MEDVi helped me feel like I’m in control again. My confidence is back, my clothes fit better, and I actually enjoy being active. What meant the most was feeling myself become a better person—more patient, more playful, more present. That alone made every step worth it.

The progress was slow at first, but gentle enough that it didn’t overwhelm me. MEDVi helped me lose 26 lbs in a way that felt manageable and kind. My clothes fit better, my body feels lighter, and my anxiety is easier to handle. I’m grateful for a program that didn’t make me feel pressured.