MEDVi Reviews

They pulled the classic BAIT and SWITCH! I googled and Medvi came up. The website looked professional and they had doctors listed. Medvi stated that it will send your GLP1 prescription after you pay. When I gave my payment of $279, a $100 off price, it was the higher price for 15mg of tirzepatide it said. After payment it promised to update me with the shipment tracking. The next step was to schedule a "facetime" meeting with the Medvi staff. I did that. I was asked about previous use of Zepbound and Mounjaro. She then EXPLAINED that Medvi will send me a compound Tirzepatide mixed with a tiny portion of a choice of either vitamin B6 or L carnitine. She PROMISED that it would ONLY be 15% of the L carnitine mixed in, after I expressed concerns. She PROMISED. We hung up.

I recommend you don’t waste your money. This product did not work for me in any way, shape or form probably because in a compounded form I’m not actually getting much of the actual medication. Just more B12. I feel this way because I had absolutely zero of the side effects that they claimed I would have. I never lost an ounce actually gained 5 pounds doing this. If this is the route you choose to take for your weight loss goals I recommend seeing your doctor and getting the actual medication.

Was unsure of what experience I would have online with obtaining and continuing Tirzepatide. Not only did I have few side effects, my consultant Martinette and the team were always available to answer any concerns, thoughts, and questions I had. I have now lost 27 lbs in about 4 months, which was very unexpected. And I did it healthily. Thank you so much!

Waking up and realizing I wasn’t exhausted for once was a big turning point. I’ve lost 30 lbs with MEDVi, and my days just feel easier. I’m more focused, in a better mood, and way more motivated to keep going now that I’m experiencing real change.

I’ve lost 27 lbs with MEDVi, and what shocks me most is how doable it’s been. I’m still living my life, still eating foods I enjoy, but now I feel in control. I’m not constantly battling cravings or guilt anymore. Even better, I’m way more social now. I’m saying yes to photos, events, and plans instead of hiding behind excuses. It feels good to show up again.

The price to start with is a bait. The next charge will be 399.00$ . You can not get any money back unless you use the medication for 3 months. They withhold information about the billing. Everything else was discussed. So clearly, except the pricing after you signed up. I think it’s intentional.

I started on the semaglutide tablets in November, which I had been told by Medvi staff works the same although more slowly. After 2 months, I had lost 2 lbs... and gained 3. Furthermore, with each phone call with their staff and medical personnel, they would begin the consultation asking about my injections. When I'd point out that I was on tablets, their responses were always, 'I don't know anything about those."

MedVi initially delivered meds regularly, but I didn’t get my labs submitted in time. No more meds delivered, but they happily and greedily continued charging my credit card for months after I’ve requested to stop service. I’m still paying $399 a month for meds I’m not receiving.

This company is horrible!!! Took my money and never shipped the medication. Now trying to get my money back from them. Filed a complaint with the BBB!

MEDVi has been the worst customer experience of my life. I had been notified that my GLP-1 shipment would arrive on Wednesday. This was sent 3 day mail. From prior deliveries it said it huge letters on the box refigerate immediately. On their end the made a mistake with my shipping address. I contacted them on Friday and they said my medicine was on the way back to them and no need to worry they would send it back to me right away. When I said by the time it got to me, it would be 10 days old. They said, "Sorry it's the law, we can't refill on prescritpions that have been filled and sent." I said I need safety data, the medication is still good despite no refrigeration. They said, "Oh, it's insulated." I said that is not refrigeration. And by the way if it kept it so cold why would you put on your 3 day delivery packages refrigerate immediately.

Do yourself a favor and stay away from Medvi!! I filled out my refill form 10 days ago and my 3rd month medication still hasn't shipped, today is my injection day so I'm obviously going to miss it. They charged my credit card 5 days for this medication. I've contacted a new provider and my medication has already shipped. Don't get fooled by Medvi like I did.

Working well so far. Lost 5# so far. Started About 3 weeks ago and just ordered my first refill for three months supply. I have had no side affects so far. The process has been easy and my case manager, Angela, Is doing a great job. I am looking forward To seeing my 3 Month results.

This company was great for easily getting Tirzepatide, but they will try and automatically charge you for shipments and then when you try to cancel they make it extremely difficult. They have tried to charge me numerous times and I've sent numerous emails to try and get them to stop. Don't go. Stuff this company.

I have been with the program for a little over a month now and I have tried those other programs and this is different. Medvi actually listens and hears you and contacts you to let them know that you are not alone, unlike others that take weeks to get back with you.

I have never seen a doctor or a nurse practitioner and never received a shipment of the drug. Yet was charged 697.37$. I have no prescription from any doctor or nurse practitioner for a drug that they have charged me for. They also are a pharmacy and yet cannot find their license as a pharmacy. This company’s practices are fraudulent. They issue a charge for a FDA approved drug without a do tor or nurse practitioner script or visit and don’t ship the drug. Filed a compliant complaint with the AG office and currently trying to get their license number to file a complaint for charging for a FDA approved drug without a script from a doctor or a nurse practitioner. This business should not be in business.

I was charged a full year without even being assessed by a Doctor. Calling customer service is a joke. They are all in South Africa and can’t help with anything. DONT DO BUSINESS WITH THIS COMPANY! It is a scam. I still haven’t gotten my 2100.00 back. I wouldn’t use any medicine from this company after seeing how they do business. I am going to do whatever I can to spread the word and stop this company.

I have been on compounded semaglutide for over a year, and I am very pleased with my progress. MEDVi is the second compounding company I have dealt with and the difference in service between MEDVi and the first company is startling. Recently I had a problem with a delivery and I contacted Angela, my Account Manager. She was immediately on top of the problem and efficiently made everything right. Working with an Account Manager like Angela gives me great confidence in going forward with MEDVi.

I cannot give MEDVI a good review. Their customers service is horrible. I asked for an early refill because I am going away on vacation. They will not refill early and even paid for 3 months! MEDVI has not thought this through. What do people do when they have a vacation planned?? The customer service rep, and I spoke to quite a few, told me there was nothing that they could do. You are supposed to take your injection as directed but the key here is, you have to be home during delivery, they will not budge.

The most meaningful shift happened when I noticed my mood lifting throughout the day. Losing 29 lbs with MEDVi improved my emotional balance in ways I didn't expect. My thoughts feel clearer, my decisions feel intentional, and I'm showing up with renewed confidence in every area of my life.

Complete SCAM!!! I got my first delivery just fine. Then, they raised my monthly fee from $149/mo. to $399/mo. and never sent me my second dosage. Then, they charged my another $399. So now I am $950 deep with only the first delivery. I call to cancel my subscription and obtain a refund. They REFUSED to give me a refund for the first $399 because we are now "outside of the billing cycle". If I could give them zero stars, I would.

What surprised me most was how this journey reshaped my mindset. I approach challenges with more patience now, and I’m no longer discouraged by slow days. I’ve learned to trust that consistency will always carry me further than perfection ever could. This experience has taught me to respect my body and my pace. I feel more connected to myself, more aware of my habits, and more committed to building a lifestyle that supports long-term health. The progress feels sustainable, and that makes it even more meaningful.

I have been extremely happy with my experience so far with MEDVi. 2 months in and I am down 22 lbs. My side effects have been virtually nonexistent. I don’t get hungry or get cravings like I used too. It is really helping me to change my habits and get back on track!

I’ve been under a lot of stress and gained more weight than I wanted. I’ve been doing this plan for one month and can tell I have lost. I feel better and my clothes look better. I would recommend this to anyone that wants a healthier way of life.

MedVi has been so easy to work with and quick with approving and sending my weight loss medication. I was approved and shipped my prescription on the very first day. I received my medication within 3 days of it being ordered. So far I have lost 3 lbs in just the 2 weeks I've been on Tirzepatide and I have had no side effects at all. MedVi customer service is wonderful and they have listened and been very supportive through phone calls and emails.

I’ve been with Medvi for the past year - highly recommend to anyone who needs extra attention. My account manager Angela is helpful, friendly and always helps me quickly with any concerns request or question. It’s like I have a special person just for me..

Jasmine was great! Very friendly and helpful! She gave me some great tips and explained how the program worked. I’ll be very happy to talk to her every three or four weeks. We already scheduled my next appointment and I’m hoping to be down a few pounds by then.

Have had amazing care with both provider, care coach, and patient support chats. No issues. I recommend Medvi. I am on the 6 month subscription plan, it saves money over doing it just monthly. I have begun losing weight immediately and self medicating is ready and there are very clear instructions so you know what to do.

My experience has been top-notch! Very knowledgeable and answers all my questions. Takes the time to hear what I have to say, and offers great advice. The conversation is very relaxed and not rushed.

The moment I realized I would stop constantly tugging at my clothes was when I understood how far I would come. Losing 30 LBS with Medvi made comfort and confidence possible again. I am moving with ease, choosing outfits I love, and feeling more at home in my body, than I have in years.

I have been with Medvi on a GLP-1 since May of 2025. I have lost aprox 20lbs since starting. I am an avid runner but had knee surgery and battling perimenopause weight gain so this medication has allowed me to get back to a healthier weight (still more to go), but to continue to at least maintain the weight loss and a great tool to combat perimenopause weight gain.

Noticing genuine excitement return to my mornings was something I didn’t expect. Losing my weight with MEDVi shifted everything—from my energy to my clarity to my emotional balance. I start my days with purpose instead of exhaustion, and that alone has changed how I show up for myself. Each new milestone reminds me that transformation isn’t instant—it’s layered and deeply personal. I’m proud of the steady progress that’s brought me back to a version of myself I love.

My Coach (Charlene) and I had an instant rapport. She was knowledgeable, kind and gave me great suggestions to track my nutrition and was overall a delight! We discussed me downloading a nutrition app to make sure I got the correct nutrients and answered a couple of questions I had about storing my meds.

Renee was very helpful and professional. I was satisfied with my coaching. She listened and answered my questions to my understanding and did not make feel unimportant and set goals and was very clear on my next coaching session.

My first charge/shipment was on 24 Dec 2025. Shipment received and first dose injected on 27 Dec 2025. 4th dose injected on 17 Jan 2026. They wouldn't charge my card and order my refill until 24 Jan 2026. It finally shipped today, 28 Jan 2026. I tried to cancel the subscription yesterday (before the refill shipped). I got a message I would receive a call from support. I got a notification today it was shipped. By the time it arrives, I will be two weeks without a dose. They happily canceled my subscription, but won't refund me due to the order being shipped...even though I requested cancelation prior to them shipping it.

The product has been nice quality and I have lost weight easily HOWEVER they charge my credit card every month even if I don’t fill out request form. This is aggravating and feels dishonest. I have to constantly ask for money to be returned to my acct. I’ve written to Medvi several times to stop charging me unless I request a refill, but the charging continues. I’m thinking of going to another provider even though I like the product.

I ordered my 1st dose, rec'd a call from a nurse with a few questions then nothing from any support. 1 month dose came & I didn't know where to respond regarding support or cancellation. So figured they would want to talk to me before sending a prescription medicine out. So forgot about it. But then discovered they had billed 6 months of medicine. Support person said no refund except last one was within 28 days & would be refunded. Rec'd next month's medicine & requested refill, no response & at 7th dose I ran out with no refill in sight or response to my support request!!!! Getting really ticked off. No receipt of order either!

Great experience, quick. I have lost weight, felt great and they are very responsive when I need assistance. No side effects either which is great for people. Staff is on top of assistance with no wait time. Great product.

My husband has been on this medication for 3 months and has not lost any weight. He called the second month and they insisted he just need a dose increase. The increase did not work either. Called the 3rd month to cancel and get money returned. They had already processed the 3rd month dose and they insisted again, he just needed an increase in dose. They did cancel our fourth month and are refunding that payment.. We just want our $1200 dollars back as guaranteed on the website, but it’s proving to be difficult.

We had no problems with the actual service. The issues came when we stopped participating. Even though we stopped the monthly calls and not receiving any product, they continued to bill our credit card $399.50 a month. Unfortunately we didn’t catch it for four months. When we called we were transferred, then transferred again. Finally told they canceled our service and we would hear back in 48 hours regarding our refund. When we didn’t hear anything, we called them back. Long story short, they agreed to only refund one month with no explanation of why they were not refunding the remaining money. Called credit card company and have to wait up to 30 days to hear back from them. So if you want to cancel, make sure you call them as soon as you make the decision.

I wanted to start my journey with GP1 and found MEDVi. They have the best prices and awesome customer service. They have made the start of this journey, making me feel supported all along the way and like I have a team supporting me on this journey!

MEDVi has been wonderful as a support system and medication provider. I've lost 25 pounds and feel amazing! The online support is convenient and the providers are mindful of the struggles associated with weight loss and medications. I have been so happy with the experience I had with MEDVi and am planning to continue with the team!!

I got an email that my subscription did not go through and I responded back on 1/26/26 that I wanted to cancel at this time. William ** responded back asking for a reason for cancellation. I don't check that email every single day and lo and behold $ 299.00 deducted from my bank account when my paycheck hit today. Not a very professional way to get your money and keep valued customers. I sent an email to support to either reverse it or I will stop payment with the bank. Support says they will check into it. Could be 1 - 2 business days. It didn't take you 1 - 2 business days to withdraw that money without authorization so maybe you could expedite returning the funds.

A moment I’ll never forget was realizing I could stay fully engaged during a family outing without needing breaks. Losing weight with MEDVi gave me energy I didn’t realize I’d been missing. Now I’m more present, more playful, and more connected to the people I love. The emotional transformation has been equally powerful. I’ve let go of old habits, embraced healthier routines, and finally feel like I’m building a life that reflects my true values and hopes.

I enjoyed my first coaching visit with Tonya. I have to admit; I thought it was going to the usual boring visit where the coach tells me what I need to do-blah blah, blah. But not with Tonya. She wanted me to make decisions for my goals, and she shared some of her weight loss journey experiences which I liked. This session gave the motivation I needed.

Very good call. I felt comfortable and my Care Coach answered my questions. I even had to go back to my office because i was talking to her during my break. She didn't mind at all. Good first impression. A She even scheduled my next appointment and asked me how long in between did I want to schedule. This was a great customer experience. Thank you.

The beginning, everything was smooth. Getting approval for weight loss was simple and fairly quick. Once I was required to send payment, everything shifted. I was receiving updates daily on the process of approval. Once I was approved for weight loss medication and sent payment, all communication basically stopped. It was almost a week before I heard anything back. I sent emails and text the number the was sent for any questions or concerns. Finally, when I just asked to cancel my subscription, they sent me shipping info and the medication I would be using.

What surprised me most was how individualized the program felt. The medically guided weight loss approach took into account my age, hormone changes, and previous dieting history. When something was not working, it was just adjusted. That flexibility helped me trust the process instead of quitting like I usually do.

Looking at a recent photo and actually liking it was a moment I didn’t see coming. After losing 31 lbs with MEDVi, I feel brighter and more comfortable in my skin. It’s been such a mood booster to see progress that feels real and sustainable.

I didn’t realize how much easier life could feel until I lost 31 lbs with MEDVi. Suddenly things like walking long distances or running errands don’t wipe me out. I feel lighter and more capable in everything I do. What’s made the biggest difference is how flexible the program is. It fits my lifestyle instead of taking over my life, and that’s made staying consistent surprisingly simple.

Had a great experience. She was very sweet and understanding and asked the right questions to make sure I wanted to lose weight for all the right reasons. My trainer was very personal and professional. Had a great connection. Can’t wait to talk with her again to get feedback back and stay on track!!!

Terrible communication from staff. You will not receive your subsequent refills on time, and support staff will give you highly conflicting information. There's plenty of companies selling this stuff. Medvi sucks.

MEDVi has been incredible to work with. They are always available to provide support and answer questions. They have listened to my concerns and made adjustments to my medication that makes sense. From their customer support to their medical providers, you can trust that this company wants to do right by you.

The people who work for MEDVi are very responsive and professional. I feel like I’m in good hands. Medication was delivered on time, I enjoy the monthly check ins. Shout to Arik who has been incredible! I recommend MEDVi.

Customer beware!!! I opted for a 1- month treatment of the semaglutide medication and understood that option to mean that after a month AT MY DISCRETION I could pay for another month or do nothing. Simple a period to try out the treatment. All other options seemed to lock a person in for a subscription of 6 months to a year which was not appealing to me since I would not knowing how things would work until trying. Welp!

I originally paid $749 for what I thought was a 6 month supply, I fortunately it was only 3 months and another $749 for another 3 months. Not what I was originally told so cancelled and switched provider for a more suitable stable billing company.

I have enjoyed using the Semaglutide medication! I have lost 26 pounds in 6 1/2 months! I have lost it a little slower than I wanted, but I haven’t had any side effects and feel it has been better to lose the weight slow! I feel so much better! I plan on losing about 10 more pounds! I hear that when you go off of the medication, you normally gain weight back pretty quickly! I have not addressed that issue yet to decide how I’m going to try and maintain my weight loss! I hope greatly that I will be able to get the discounts for the monthly medication, which would help great!

Kenyall was terrible. She didn't offer any useful advice & seemed distracted. I could barely hear her because she was mumbling. Going forward, I DO NOT WANT TO GET HER FOR MY COACHING CALL. I hope I can speak to another coach that will listen to my concerns and offer beneficial advice. She was actually reading off a cue card!

Very personable and informative. Set up goals and diet plan that would produce the best outcome. Goal no. 1 is to drink the 64 ounces of water suggested and have protein and veggies for all 3 meals, and limit the carbs. Answered questions I had and made me feel comfortable.

My rep is always friendly, knowledgeable and up to date on my status. I appreciate her calm & helpful affect. We discuss setting goals and how they can be achieved. We have straightforward communication and set realistic objectives.

Communication has been very poor with this company. You select the med you think you want to use and are charged for that but THEN need a consultation with a provider who then changed the medication. When they finally do a summary, the summary of the visit was all wrong and the wrong medication was ordered. No one actually reviewed the visit summary or she was pretending to type. Fighting with the customer support bot was also not helpful in any way. Feels as though this company is not legit even though reviews say they are. Two weeks into this experience and I have no confidence I will get meds or they will be what the 'provider' ordered. Hoops to jump through with no real 'provider' ensuring accuracy.

The care coach was fantastic. She was very pleasant understanding and really wanted to see me succeed with my goals. She gave me some great goals to strive for and gave good suggestions. Plan on meeting up in three weeks to see how it’s been going..

My care coach is amazing. Provides great tips that are attainable to assist in my weight journey. She understands issues that may arise and is very helpful to resolve. Coach is prompt with timing of appointment and joins meeting at scheduled time.

The coach was amazing. I had several questions and she was able to assist me and answer all of them. This will be very helpful on my healthy weight loss journey. I look forward to my next coaching session. They are very helpful if you are struggling in any way or unsure of what side effects to expect and how to ensure they go away or at least improve. How many calories you should be eating daily and protein and hydration. I have realized that as long as I'm hydrated and keep my protein up and do not skip any meals that I have very few to know side effects on my current dose.

From the first meeting with the Nurse, it was clear that this Company is focused on charging customers as much as possible while providing zero support and no care for the new Client, who has asked 8 different Call Center folks to have someone with authority and decision-making power to call me back. I can't spend any more time on this waste of time review, but Buyer beware, rip-offs abound in Medvi! I can't wait to get my money back.

Every visit, every refill, every communication has issues. Incorrect prescription dosages, failure to read communications, etc. I would definitely not recommend. The “providers” I dealt with are nurse practitioners who lack the skills and knowledge to perform independently.

They were kind efficient and knowledgeable. And if they didn't have the answer to my questions they put me in touch with who did or had then contact me. I created goals to help me get to my bigger goals and they were super helpful with tips on how to get there.

Exceeds my expectations one week into the program. Layer upon layer of support. Drug was delivered fast (3 days). Education is above and beyond. Customer service unrivaled. I feel totally supported and for the first time ever confident that I can lose weight.

Very nice and easy to talk to. I was nervous about starting this but Stephanie made me feel better. I have tried many things to lose weight and I feel like this may be very beneficial to me. I am excited to see my life changing results.

The practice of this merchant is to hide pricing through a deceptive, opaque, unethical, untrustworthy, and fraudulent manner. The deceptive fees are a typical "bait-and-switch" with additional price gouging. This activity is more than a lack of transparency, as they are fraudulently misleading consumers with artificially low advertised prices, only adding unknown and unapproved mandatory extra costs later.

Great customer service, prompt way to start, pause and restart membership. Good easy teleconsult options. I successfully lost 8 lbs on low dosage. Easy and guaranteed weight loss program for anyone to pick up.

I started off scared and skeptical when I begin my MedVi journey. But I was pleasantly surprised by the helpful chat option to get all my questions answered. Ordering/refills, and provider check-ins have all went smoothly. Down 30lbs!

Absolutely love this product and how it has made me feel and how it is working. I feel better in energy and have been able to cancel out all the noise with anything that I should not be eating without any trouble.

Do NOT use Medvi! I should have read more reviews and complaints with the BBB before I went with this company for weight loss medication. I suggest you do this before doing business with Medvi. When you first contact Medvi, they appear to really be invested in you and your weight loss journey. You will receive emails and texts from several people offering support. However, once they get your money, you won't hear from anyone. I was only with them for a month before I cancelled my subscription.

I've had great customer service with MEDVi. I was with 2 other companies previously. Those other companies weren't consistent with communicating with me. They dropped the ball on shipping, and I missed my injection and had to start over. Medvi has been very consistent. Recommend them to anyone trying GLP-1. I've even got my husband using them for his GLP-1. Give them a try!

Amy from MEDVi was able helpful. She was able to address my concerns and answer my questions. Very polite. I feel comfortable reaching out to out to her with any issues that arise. I’m pleased with my experience and weight loss results.

Was excited to use product. After a month without 1 pound of weight loss, decided to cancel. Called company and was transferred to customer service. Nobody would answer anger 3 attempts. Meanwhile, the company sends more meds at an INCREASED price (double) and says once meds shipped, there are no refunds per small print in agreement. Funny how they had time to tell me that, but not pick up the phone a week earlier when I tried in vain to cancel. NOT an honest company. Beware…

I didn’t expect my favorite hoodie to suddenly feel roomy again, but here we are. Dropping 27 lbs with MEDVi has been such a confidence builder. I’m more comfortable in my clothes, my routines feel easier, and I’m not fighting my body the way I used to.

Seeing my progress side-by-side in photos made everything click. Losing 28 lbs with MEDVi didn’t just change my appearance—it changed how I talk to myself. I’m kinder, more patient, and way more confident than I’ve been in years.

The day I finished a long walk without stopping, I felt ridiculously proud. Losing 33 lbs with MEDVi has made me appreciate small wins so much more. I feel lighter, more capable, and more willing to try things I avoided before. It’s been a huge confidence boost.

My scheduled appointment was for 115 January 25. I didn’t get a hold of any of the coaches until 5:30 PM. I don’t understand why they wouldn’t pick up on the computer or my phone and then when someone was trying to call me they never called me back.

I was a little nervous starting on this journey but I’m so glad I did. The care coaching support, 24 hour access for help if needed and the recommendations have just been amazing. All have been crucial to my better health journey. I started this at the beginning of December & can already feel a change, not only in my physical health/weight but mental health as well. As a 52 year old woman, currently going through perimenopause, it has even helped me with my “out of control” hormones. Really pleased with the progress so far.

During my first interview, I felt genuinely supported and cared for by my coach. She created a comfortable, encouraging space and took the time to truly listen to my goals and concerns. Her compassion and professionalism made me feel confident and excited about starting the program. I feel as though I now have the missing elements that I needed in previous weightloss journeys...support and accountability! Thank you coach!

After 4+ months taking Medvi equivalent of Zepbound and losing NO weight, I called for a refund because I saw on the website they boasted a money back guarantee. It was hard to understand them and they claimed I had to use it for 6 months to get any money back? $400 per month for 4.5 months and no charges indicates I don’t need to be doing 6 more weeks of injections.

Ms. ** is consistently on time and has taken care to review my file. She offers many insights and suggestions about my weight loss journey and definitely personalizes her recommendations. Because of her interest, I am motivated even further to stick to my weight loss plan. She is a superb coach who exhibits kindness and professionalism. She’s a keeper!

A shift happened the day I realized I could finish my errands without feeling winded. Losing 28 lbs with MEDVi made everyday moments feel easier and more meaningful. I’m more confident, more energized, and more committed to building a lifestyle that supports long-term wellness instead of constant exhaustion.

No weight loss after 3 months on Medvi. Told could not refund money till 5 months. I previously lost significant weight using Zepbound through sequence. Due to cost tried medvi. This was a bad idea. Also took a long time to receive medication.

Friendly and professional introductory coaching sessions. We set some realistic initial goals and discussed my initial feelings of feeling full but not uncomfortable. My goals are to drink a minimum of 64 ounces of water a day and get 15 minutes of physical activity 5 days per week.

Mallory was very knowledgeable and respectful and answered all of my questions and concerns. She help me with setting goals that I should be able to achieve with in the next month. Also she answered all of my questions on what to do as far as getting my medical results taken care of.

I honestly didn’t expect to feel this good after losing 34 lbs with MEDVi. My sleep improved, my mood lifted, and even tasks I usually dreaded became manageable. I didn’t realize how much extra weight was affecting my day until it finally wasn’t. The biggest surprise has been how positive I feel overall. I’m calmer, more optimistic, and actually excited about where I’m headed. It feels like a fresh start.

I was shocked when my friend said I looked “really refreshed”—I hadn’t realized how much losing 30 lbs with MEDVi changed my energy. My clothes fit better, I smile more, and even my mornings feel different. It’s honestly been one of the best decisions I’ve made for myself.

The moment I realized I wasn’t dragging myself through the workday anymore, I knew something was changing. Losing 30 lbs with MEDVi brought back a type of energy I forgot I could have. Even simple things like walking to my car or climbing stairs feel effortless now. What I love most is how natural the process has felt. I’m not starving myself or obsessing over food—I’m just making better choices and watching them add up. It’s been a huge confidence boost.

If I could give this company a 0, I would. Horrible customer service. Did not follow through with giving me a discount this month after speaking to a csr in December about price. Instead they charged me more money without me filling out the intake form. Spoke with the csr and instead of following through with what they said they would do last month they decided to give me a total refund and cancel my subscription with them.. Terrible service. If this is how you treat the people paying money to you for service you deliver then your company should be shut down. Medvi!!!!! You are a terrible company and shouldn't have any good customer ratings.

This business is unethical and disorganized. I ordered a 3 month prescription service. When I received the compound (which was NOT FDA approved) I had a bad allergic reaction within the first few days of taking the medication, so I stopped taking it and immediately alerted the company I would need a refund. They only gave me two thirds of my money back. When I inquired why I should pay for an entire month's worth of meds I could not consume due to my reaction, I got crickets.

I was a new customer, I was supposed to receive a call to review my account. Within 15-30 minutes I decided to cancel when I found this site with complaints. The charge on my credit card was pending, never in a million years did I think that they didn’t cancel my account while the charge was still pending. Their email to me: "We’ve received your request and will go ahead and cancel your subscription to prevent any further charges moving forward. Your order has been canceled as requested." I called as soon as I saw the pending was now an actual charge. The lady asked me if I want to cancel. This is a fraudulent company that should be investigated immediately.

I urge all the people who know this is a scam and unethical company to contact Attorney General of your state. I will be filling out the form for PA. Also I am going to board of pharmacy. And I put review into Better Business Bureau. On FB I tell all the companies advertising in comments to stay away from Medvi. They do not follow up w a call to get details and make things right. Let's shut this company down. If heard enough complaints. It can be shut down and maybe some legal action. My neighbor around the corner is Gov Josh Shapiro. I will inform him of the gaslighting switch and bait. Any company refusing to give refund is suspect. V

I was originally billed 179. I asked if this is a standing price. I was told yes. Then I received a bill for 399. I emailed and the person told me 299 is my price. When asked them why I was billed 399. I had no reply. Since then NO ONE answers my emails. Look out for the old bait and switch! The only positive is Angie, she is wonderful care coach and representative to your company! She walks you through everything and helps set realistic goals. She personalizes your session, goes over your goals and where you’ve had success and let you know that you’re doing a great job and she was also helpful with a problem I’ve been having with billing. She was very understanding and professional and thorough. The only reason I wouldn’t recommend this company is because of the bait and switch pricing.

I’m giving a one-star rating, I’ve been on the dissolvable tablets for four months. First, I’ll comment on the refill process. Each month, I was charged and assumed my medication would be refilled automatically, it wasn’t until at least a week later I called to see the status of my order and was told I had to have an appointment with the doctor or nurse. I had issues each month and would go days without my medication. After three months, I complained about only losing a few pounds, was informed I should have been on the injections. I agreed and was under the assumption that order was done. Days later, I didn’t get a confirmation of the order and called. They said I need to email a confirmation, at that point, I called and canceled my subscription. Very disappointed in the customer service!

I started this telehealth weight loss program after my primary care doctor suggested I get additional support. The onboarding process was more detailed than I expected — health history, previous weight loss attempts, medications, labs, and lifestyle were all reviewed. The medically guided weight loss approach helped me feel safe trying something new. Progress wasn’t instant, but after a few weeks my appetite regulation improved and I began seeing consistent fat loss results without extreme restriction.

The first time I noticed how easy it was to bend down without feeling stiff, I knew MEDVi was working. I’m down 28 lbs now, and everything from walking to getting dressed feels smoother. It’s been such a relief to finally feel like myself again without constantly stressing about my weight.

I have lost 20lbs in 6 months, feel great and MEDVi has been consistently supportive and professional. The shipping is on time and the process simply effortless. Would recommend to anyone looking to lose weight with professional staff and programs.

I want to share my experience with MEDvi because the lack of communication and billing transparency is extremely concerning. I originally paid for a 3-month oral tirzepatide plan. Before my third refill and after speaking with a provider, we agreed that switching to injectable medication would be more appropriate. From that point forward, the process became confusing and disorganized.

The Medvi employees are always very personable. They are very informative and extremely patient. The employees are always willing to answer all my questions and give great advice! I would direct friends and family to use Medvi.

So far it’s gone well. Easy to reach support if needed. No issues what so ever. Medicine does an outstanding job of suppressing cravings and appetite with little to no side effects. Great customer support. Easy to work website.

I saw their advertisement and decided to try them for their advertised price of $179.00. There was never a mention of an increase in price. Received a email for a refill and filled it out. There wasn’t any pricing attached. Right away my credit card was charged $299.00. I called MEDVi and talked to a representative. I told him I could not afford $299 a refill and to cancel the order. He said he would check and put me on hold. He came back on the phone and told me the order was already processed and it could not be cancelled. I told him the refill was submitted just minutes ago and that it should be able to be cancelled. While on the phone with him I received 2 emails. One said the refilled was now reviewed and then received another one saying the refill is in process. I told the rep this while on the phone. He told me it was their policy.

Boooo! 30 seconds to sign up - 2 hours to cancel. I was excite to join - took literally 30 seconds - got a call right away from a provider - based on my history, she was kind enough to admit it probably wouldn't work for me - she said I should call to cancel. I called, I am still on hold, getting rerouted - have to talk to 3 different people to try and cancel. Wish me luck. :)

The issues with MEDVI are not whether the medication works or not. The medication and comparable costs are available from different companies. Go past MEDVI when you see it listed as a top provider and FIND SOMEONE ELSE, regardless of how reputable you believe the endorser/endorsement/magazine to be. The issue is attempting to resolve errors and mistakes the company makes to include sending the wrong prescription, refusing to fix it, the inability to speak to just one Care team, conflicting texts and emails. They will thank you for your feedback, offer you their sincerest apologies, and profess to care about your health loss journey. Their responses have just the right tone of sincerity to keep you hopeful but it is a scam.

MEDVi website fails to show the final price of your subscription plan unless you are on a computer. My husband and tested it from several devices. I was debited $1914.01 for a 6-month subscription when I thoight I was paying $349/month as a single payment. They essentially false advertised for the Tirzepatide. I called literally after the transaction went through when my bank notified me of unusually activity.

I just canceled my MedVi subscription. It's been an ordeal. The first month was great. I was upbeat and hopeful and ready for a real change. I didn't lose much but they said that's because I was on a "starter dose" for month 1 to let my body acclimate to the meds. Fair enough. I was excited when they doubled my dosage for month 2. Then the meds arrived. They sent me the same dosage as month 1, even though the new dosage was printed on the med containers. I had to call customer service, speak to someone, get transferred to someone else, move the conversation to email, take and submit numerous photos to prove that they'd sent half as much as they should have, that I wasn't lying and trying to scam for extra meds, and that I'm capable of doing 1st-grade level math and do, in fact, know the difference between 20 and 40.

After experiencing some confusion and difficulty upon my signing up, Brandice has provided me with amazing customer service. She got my account on track, answers all of my questions super quick, and has supported me at every step. I am not a big medicine person, and she provides me with peace of mind each week. I was very close to giving up on Medvi until Brandice turned my entire experience around…Now I am looking forward to the journey! Thanks, Brandice!

Janie was great, understanding and personable. She helped me come up with reasonable goals for my situation. She understood my needs and wants. She is an excellent coach. I also really like that I will meet with her next time. Consistency is key for this.

Updated on 01/31/2026: MedVi puts in their responses that resolution is in progress for the bad reviews but it's a lie, they did nothing to try and resolve, they shouldn't be allowed to say they are working on resolutions because it gives people the impression they actually do anything.

Am very satisfied with MEDVi company. They provide great results, the staff is always there to answer any questions and price is great for the results. No hidden fees, and I have coaching from the personnel.. I would recommend 100%.

This was honestly a really scary experience. The medication instructions were confusing, and when I thought I took too much, I called freaking out. A nurse told me they’d make sure I was covered for the rest of the month and that someone would call me back—but nobody ever did. I kept calling and leaving messages, and customer service basically told me I was out of luck unless I paid another $350 for more medication. On top of that, it wasn’t made clear that the $279 price would go up after the first order. I kept reaching out for help with clear details of what had happened, but only got generic AI responses asking me what they could do to make it better. When it’s your health, you need clear instructions and real support. I wouldn’t recommend this company—there are a lot of other places that treat patients better.

I feel so lucky. I’ve had a great experience since signing on with MEDVI. I’m excited about my upcoming weight loss journey with them. I’ve had a great experience thus far with customer service. I have to attribute this to Ally, the account manager assigned to me. Whenever I reach out to her, she is very prompt about responding and answering any questions I may have. I would recommend MEDVI to anyone who is looking for a team who will provide great customer service and care. Thanks again to Ally. I hope she’ll always be my account manager.

I made the mistake of attempting to purchase zepbound from this site 2 weeks ago. I "clicked" on the 1 month option, but was immediately charged 3 months, $1047. I have never received my order. Their customer phone line is never answered, but does "give" you the option of receiving a call back due to the extended waiting time (21, 36, 8 minutes), not once was I called back. Attempting to email cust service is just as frustrating! They continue to give me a patented answer, saying that I need to first complete an "intake form ", but never given the form or option where to fill it out. After numerous emails back and forth, with their emails the SAME EXACT VERBIAGE every time. After 2 days, the emails have changed to "we can not locate your account". What lies and pure thievery! I'm working with my bank for a refund, as this company just is not legit. Be aware! Cust serv # +**, try for yourself.

I have been using Medvi for just over two months now and it’s been going great… until now. When I signed up I started on a month to month plan to make sure that it worked and I could stand the side effects. Things were going great, I was losing weight and the bad effects had subsided so I wrote to customer service to pay for a 12 month subscription. I got bounced around to different email addresses until I seem to have gotten sent to the correct address and… success! I wrote back right away to approve of the quoted price and… nothing.

Terrible business. They charged me right away for the medication which I never received. A month later I was scheduled for a 5 min phone call that stated I needed a letter waiver from my PCP because I am on an anti depressant (mind you I’m in psychiatry). I am due to be charged again in a day with still no product. I asked how to cancel and was told I could call and they would take care of it right away. When I did I was clearly connected to an outside call center who tried to bully me into staying however finally said he would try to connect me to a concern rep to cancel. After some bogus hold music he stated that they were not available and would “get back to me”.

The overall program is great! The cost was misleading but at this time it works so I would hate to try something different. The support team is always available if you have questions.. Changing payment method was a challenge but I got help doing it.

My experience with Marjorie was graceful, informative and knowledgeable. I look forward to this journey with grace and support. Thank you for providing knowledgeable guidance. Marjorie answered questions and provided practical tools.

I signed up for a 12 month subscription 12-14. After a month of medication, the healthcare provider canceled my subscription citing health concerns and requested a refund. I was billed for more than 1 month's subscription and they have refused to refund the full 11 months. They will not return my emails and customer service will not discuss it.

Nancy was very nice and professional. She gave me helpful information to assist me in reaching my weight loss goal. I experienced no side effects, and it’s been one week & I lost 3 pounds. I look and feel better already and I forward to my next appointment.

My care coach really listened to my lifestyle and goals to help me navigate finding my bad habits. We already identified two on my first call, and I was stunned that I was approaching those “heathy” habits the wrong way. I read so many articles online, and nobody covered the timing of when these things should be done. So happy to finally have a path.

MEDVi has been fantastic! I was able to complete all information requested online and promptly received information regarding my approval and prescription. Then, I was contacted by one of their staff to walk me through the entire process. She told me when to expect my shipment, how to administer my dosage, and what to expect for the first month. She also quickly responded to any questions I had during the process! So far, both the company and the product have been amazing! I will definitely continue using them on my weight loss journey!

Totally professional and friendly coaching session. She answered all my questions and concerns. I feel good about going on my weight loss journey. We agreed that I would check in on a regular basis to discuss my progress.

"I’m a few months into my journey with MEDVi and overall it’s been a very positive experience. I was hesitant at first because the whole idea of compounded GLP-1 meds felt overwhelming, but the process turned out to be much simpler than I expected. After signing up, I completed the intake form, met with a provider, and once approved, everything else was handled for me. My prescription, supplies, and even nausea medication were included, which I really appreciated.

I purchased one month of Triz. The next month would be 3X the cost. As other suppliers dropped their price I checked back with MEDVi. Before I even finished the profile I got a message “your payment has been successfully processed”. I didn’t order or give payment authorization. I called the help support. The person said, "We automatically charge you because you showed interest." This is fraud!!

I have had an absolutely horrific experience with MEDVi - start to finish. I completed a questionnaire and asked that a doctor contact me. The next thing I know is that my credit card was charged and a prescription was "approved" before I could speak with my primary care physician (PCP). When I asked for a consult with a DOCTOR, I was given the opportunity to speak with a nurse practitioner for 15 minutes between the hours of 5:45 an - 6:45 am my time. Are you kidding me. When my PCP highly recommended that I deal directly with Novo Nordisk (NovoCare Pharmacy) for my formulation, I tried to cancel everything. What a freaking nightmare.

I have had nothing but problems since I enrolled. Have been on the phone many times and many emails. Lied about the cost. They do charge you automatically. Medication came broken. Everyone I talk to tells me something different. Trying to get refunded. No medication yet but have been charged. Awful experience.

Product seems fine so far. Customer service is beyond frustrating. I've been trying to deal with billing for a month now. I was billed then received a notice that said I was cancelled. With that being said, it meant I would have to start over with another 3-month order. They charged me $747 twice with a refund of 450 one, needless to say, the figures do not add up and they wanted me to cave and pay for 4 months instead of the original 3 agreed upon due to their mistake. Customer service absolutely could not grasp the math part of it and refused to admit it. I have already spoken to a supervisor who clearly understood. He gave me a ticket number and said, "Call back and use the ticket number so as not to have to repeat for the 10th time." YEAH RIGHT, that didn't work either. Still waiting on a call from management. This has been ongoing for a month now!

I am into my 2nd month with Medvi. Very happy with all aspects. I have enjoyed how pleasant the care coaches are and the ease of the wesite for ordering refills or asking questions. It has been an overall great experience.

I absolutely love Medvi! I was very hesitant to try this but as a 48 year old in pretty good shape I was becoming more and more frustrated with those last 15-20 pounds. After researching and reading up on gpl’s I decided to go for it and it’s been a slow but steady tool that’s helped a lot! I’ve now lost 6 or 7 pounds with just a handful to go. I’m doing the workouts and healthy eating along with medvi. Those stubborn perimenopause pounds are finally coming off!

I'm doing so well on this program, using Terzepatide. I'm down 25 pounds in 7 months. My attitude towards food has changed dramatically! I'm always looking at the protein content, fiber, nutritional value before I eat anything. No more cravings and binging! I'm like a new person. I love the support, my counselor, Sherrice, is awesome. I plateaued and we discussed splitting my dose in half, twice a week. It worked!! We discuss goals, and I meet my goals! I hope to meet my target weight of 130 in 6 months. I already had a friend join and she's happy too.

Very good coaching which keep me in check of my progress and goals. This is my third month. I received good guidelines. The coaching focusing on food choices, activities and setting goals. This is the best part of the program. My weight loss progress is very slow and probably the dosage I am taking is too low. My only complaint is that I cannot get all the answers at once.

I would give Medvi a zero if that were an option. You tell the interviewer exactly what you want, and they say they got it and they will get it shipped right out. I was specifically ordering Semaglutide/GLP-1 in pill form, and they sent me Semaglutide with some other compound in injectable form. I travel seven days a week from hotel to hotel. I have no way to keep the injectable medication cold while traveling. I spoke with customer service, who insisted they had sent me the right medication and just told me that I must be mistaken. After twenty minutes on the phone with this moron, he finally told me that if I wanted the medication that I actually ordered, he would have to bill me a second time, then send it out.

I gave Medvi a chance and their medications and prescribers are good, but they ramp up the pricing and the hoops you have to go through to cancel your subscription are reprehensible. I do not recommend them by any means especially given the number of online prescribers available.

I'm in the early stage of my weightloss journey but so far, I am very pleased with the initial on-boarding process from the clinical nurse and care coaching virtual chats. I'm excited to start a new year with definable goals for my health.

I'm shocked that there are any reviews higher than a 1. If you are looking for customer service or expect to actually receive the product you paid for on time....keep looking. If you ever need true customer service all you get will be off-shored copy and paste and scripted messages. Nothing helpful. I can't say if the compounds work, I only got the first month and since then it has been a daily message about "delays at the pharmacy".

Very slow to no responses when sending requests. Chat option not helpful. Email even worse. Person I spoke with on the phone put me on hold until I had to hang up to go back to work. Very disappointed.

My caregiver is always such a kind considerate person. I feel very well taken care of. Thank you very much for helping with my weight loss journey. I would definitely Encourage people to use this company.

I was feeling the effects of pre-menopause and was not happy. I felt tired all the time, and had a lot of brain fog and was gaining weight despite eating healthy and exercising. I also had excessive thirst and urination. My med doctor cleared me from diabetes, but I sensed something was off with my body. After weeks of research, I decided to try Medvi to combat my symptoms and to lose all of the extra pounds. After 2 weeks of taking injections, all of my unwanted symptoms disappeared! I felt better all around and began losing weight. Medvi company is available to speak and counsel you 24/7. Professional and your shipment of meds arrives rather quickly. I highly recommend them!

Ordered a 3 month plan, unable to get any support on consult with a provider. Called several times only to be disconnected after 15 minute wait… cancelled my order with in a day, but still no response on a refund. (Quick to charge credit card but no response on refund.) Been a hassle because I constantly get emails and texts which are about scheduling consult when I have cancelled.

My coach was very considerate, friendly and knowledgeable. She explained reasons for goals but wanted me to feel comfortable with my goal choices. Willing to work with my schedule for appointment times.

Beware of billing practices. Once you sign up you practically can't stop the billing other than to call your card and have them deny payment. No one returns emails and they don't answer the phone. There is no way to just cancel online.

I went through the HSA store to be sure I was buying from a good company. I was overcharged by $800. So after they did not make things right, I’ve been asking for all of my money back and they keep giving me the run around and telling me no one is available to do refunds. When I signed in using my business info the app had completely changed and they were no longer affecting bundle prices, this was just within 3 days of purchase. However whenever was emailing me from the company stated they do offer bundles. Yet the amounts were off for the bundles I was quoted. Then I tried the chat. The chat told me they were no longer offering bundles, the company decided to do monthly payments only for customers' convenience.

**Extremely misleading pricing, hidden charges, and poor customer service — proceed with caution.** My experience with Medvi has been frustrating and deeply disappointing. I initially signed up because they advertised the medication I needed for a reasonable introductory price of $199 for the first month. However, when I asked about continuing, I was told the price would suddenly jump to $399.

0 Star but had to select one!!I Haven’t even got my meds from them yet! It’s been 3 wks now going on 4. The first time I called them about the program the guy on the phone would not explain anything, wouldn’t let me talk because he was talking over me and ended up hanging up on me when I said something. Then it was you haven’t answered your email about your meds so that’s why they haven’t been sent it even tho I had already talked to the doc. Called again to find out what’s going on. They said they fixed it and my meds would be sent.

Please keep in mind that once you schedule an initial visit you are signed up for a subscription plan whether you visit with the provider or not. I did not meet with the provider due to a death in the family and was billed for the next 2 months despite emailing to cancel. I was then told that even though I NEVER received any products from them my initial fee was non-refundable because a month had passed before I realized I had been charged a second $400 fee and NEVER received any products. I understand the 28 day refund policy once a product is received, but to repeat I never received anything, I attempted to cancel and was billed another subscription fee the following month because I had not met with the provider. If receipt of the product is contingent on speaking with the provider, then the money should not be billed until after this meeting has occurred!!!!!

I signed up for Medvi believing it was a trustworthy telehealth provider and that I would receive a live consultation with a physician to review my provided details. While waiting for approval, I did additional research and became concerned to learn that the medication being provided is not FDA approved. I spoke with my physician the following morning to strongly encouraged me against this company.

I ordered from MEDVi and have not had a good experience. They did not wait for me to fill out the refill form before taking money out of my bank account which I wasn’t prepared for which they said they would not do. I have not lost one pound on this medication. Their website also says full money back guarantee which they are not fulfilling. I would not suggest this company to anyone.

Let me advise everybody to stay far away from this company. I have contacted the BBB consumer affairs, state attorneys general, and FCC finally complaint against them. They’re giving medication out that could hurt someone without ever talking to a doctor without blood work without anything so dangerous and then they don’t mail the product. If you have this problem just do a chargeback. They seem to be a scam company.

My experience has been amazing. I saw an advertisement on Instagram and decided I wanted to lose some weight. I had a baby a year ago and I also have PCOS. It’s very hard for me to lose weight and this program is helping me lose the weight that I need. So far I have lost 5lbs since I started 3 weeks ago!

This has been a very easy efficient experience. Medvi took all of my information, did an evaluation and assigned me a consultant who walked me through the program. I’m one month in and starting to see results.

I would not recommend this company! I did not get what I ordered but was told it was too late to get my money back. Seemed to just be a vial of water at a ridiculous price! Customer Service was no help. Buyer beware!!

I started this because getting to appointments was always a hassle, and I wanted something that fit more naturally into my routine. From the beginning, the setup was straightforward and easy to understand, which made it less intimidating to get started. Nothing ever felt rushed or pushed, and I appreciated being able to move at a pace that felt right for me. Over time, I have noticed consistent, steady progress rather than quick fixes, and that has made the experience feel more sustainable and realistic. Overall, it has been a positive and reassuring process, and I am genuinely happy with how things are going.

My coach was very polite, informative, & helpful in helping me set goals for weight loss. She asked questions & was a very good listener to what I had to say & helpful in setting goals that were attainable

I had a great first meeting with my care coach. She listened to me, we set goals, and we have another appointment in 2 weeks to check on my goals. I'm very grateful that Medvi includes this service with my monthly membership. I will continue to work with my care coach because as of today on my GL P1 medication I've lost 25 lb in 29 days.

This is the most frustrating consumer experience I have ever had. I have been trying to get my medication from MEDVi for a month now, and I've never experienced such a disorganized company. The customer service has no idea what the pharmacy is up to, and vice versa, and when my prescription got lost by UPS in December, they kept reassuring me I'd receive my medication the next day... In reality, UPS had lost the package! I called Medvi and emailed them for three days straight, told them there was no updated delivery date for the medication, and yet everyone spun me the same line, which is that there was a delay but the medication was on its way. Then, when I called UPS directly, UPS immediately told me the package was lost! Have no idea why Medvi didn't call UPS to find this out.

The coach was a lovely woman who had outstanding communication skills. My constructive feedback is that it would be nice to have some sort of agenda for the call -- she only asked what my weight goal is, and reason for my decision to start a program; I felt like I needed to initiate the rest of the conversation. Personally, I've done a deep dive online on what to expect when starting tirzepatide, and how to maximize utilization, but it would have been nice if she had talking points for a first-timer, and/ or a list of more detailed questions. Particularly for a first-time user.

I really appreciate the monthly check in. I also appreciate the fact that if I feel I need more assistance I can access help through the portal. The counselors that I have spoken with do not make me feel judged which is a huge help.

Tried to order through Medvi which was a really bad idea. Nothing was ever explained to me and when I got a text message stating I would be getting a medication that was not discussed, I called to cancel. When I called the phone number that was given to me by live support to call and cancel to get a refund the customer service representative who barely spoke english was extremely ignorant and told me I could not get a refund because my medication was already sent. It was less than 24 hours after I had ordered it and the medication was never discussed.

Stay clear of this company!!! So many challenges! Starting with poor communication on costs. I have arthritis in hands and the outer bottle they use is impossible for me to open. I literally have to hammer it open. They refused to use a different bottle, very poor customer service! Last but not least, Monthly payment comes out of account earlier and earlier. This month's payment was withdrawn from my account before I had even started last month's medIcation! This lead to 80.00 in overcharges. When I sent message asking for explanation I was COMPLETELY ghosted! I’m cancelling with MEDVi and going with a reliable company!!! Do NOT USE MEDVI!

Company billed me and refuses to send me the medication. I keep calling and emailing. I've sent them the same Rx documents show my history with the medication 3 times. A few more days and I'll need to call Chase.

At first MedVi was great. I paid in advance for 3 months for terzepitide compound for weekly injections. The first month was great. During the beginning of the second month, I made an appointment and it went well. The first 3 weeks were normal. I got a notice to fill out a refill request for my next month. Ghosted, no response or notice that they are processing it. It should be going up to a higher dose as well. And to top it off, there was not enough medication in the vial to get my complete prescribed dose in the 4th shot of the month. I am a medical professional myself, and I should have known better than to trust a company like this. Buyer beware. It's better to go with a local pharmacy that you can hold accountable.

The coach spoke clearly, and was very kind. She asked the appropriate questions and listened to my answers. She seemed very confident when she spoke. I felt she was not reading from a script. I was pleased with how my session went

I am writing in regard to MEDVi.com. I am a 67-year-old woman in good health and just couldn’t lose some excess weight through the years. I’m not considered big time overweight but I wanted to lose between 30 and 40 pounds. I actually reviewed so many companies and went on Forbes.com and Medvi came highly recommended. I wrote down every doctor‘s name and even research them and they came highly recommended. I asked so many questions before I ordered and within 24 hours, it was always answered not one time did I feel lost or that I didn’t have customer care.

I started my GLP‑1 medication five months ago, and the transformation has been nothing short of incredible. I’ve officially lost 20 pounds, and what stands out most is how sustainable and manageable the entire journey has felt. This medication has helped me regain control, stay consistent, and finally see the progress I’ve been working toward.

I have spent that last 6 days in a cycle of frustration with Medvi. The sign up process was quick and easy and promised quick and fast follow-up from the care team at Medvi, and that is where it goes downhill. The next day I received a message with a link to sign up for a provider appointment for weight loss meds, when I attempted to select an "available" appointment day and time (many different ones) they all said they were "not available". So I emailed them and explain the frustrating experience with the process and asked for support and the response not only did not acknowledge the issue but then it asked me to provide a bunch of days and time for them to then manually go back and forth between me and the providers to align our schedules.

Medway has an excellent experience from start to finish. The overall ease of the program immediately stood out making it simple to get started without filling overwhelmed. Everything is clearly laid out so I always knew what to do next. The coaching calls have been especially valuable. The coaches are attentive, knowledgeable, and genuinely invested in progress. Each call feels personalized with thoughtful feedback and practical guidance that is easy to apply. I never felt rushed or overlooked which made a big difference in staying motivated. Accessing the program online is also incredibly simple inconvenient. The platform is user-friendly, reliable, and easy to navigate from anywhere which fits well into a busy schedule overall MedVi Health well design program that truly supports consistency and long-term success.

Not satisfied with the way things are flowing. I was told my medication was shipped, then told I needed a sync appt, so when I called to schedule that appt they said I didn't need a sync appt, then when I asked when the medication would be shipped they told me I needed a sync appt, then I had the sync appt and she said the medication was already shipped, then I messaged support 2 days later to ask when it would be shipped and they told me I missed my sync appt and needed another one. So I just had that one and she promised she put it in, but she can't guarantee it will ship as it gets sent out through the pharmacy. So it was ordered on the 7th but never shipped. It's the 15th and I still don't have the medication and I have to renew in 15 days?? Not a satisfied customer.

This company has amazing communication, fast shipping and true product. I sampled many companies offering Tirzepatide, this one by far has been the best in price and customer service. Medvi has been supportive of my journey and has really been committed to me as a consumer. The doctors are quick and the pharmacies top notch. The product gets here in great condition packed in a cooler.

I tried to cancel my subscription and medication. I emailed twice, called twice and texted with their stupid AI bot trying to ensure my credit card wasn't charged for another month. I was told that they would place a cancel request on my file and the cancellation team would contact within 24-48 hours. Didn't happen so I had to call again only for them to tell me that they are having "technical difficulties" in the cancellation group. They wanted me to give them another 48 hours, but by that time, my credit card would be 2 days away from being charged over 300. After arguing with the call center, I asked to speak to a supervisor and their policy is that they have to send a request for escalation and the supervisor will call me back within 24-48 hours, so either way it was going to take me several more days to cancel my subscription.

Today I had my first coaching appointment and it went very well. We set a few small goals, something I've been meaning to do just not had the time. Coaching made it happen!! I'm looking forward to my next appointment.

I started out filing a form out to see the cost of this. At the end it had me start all over again. So I did. Then I started getting emails how I qualify! Great. Now I look at my cc and I have two separate charges on it. I call to find out why. They told me it’s the new company that they have also. So I began to cancel and they said, "Oh that actually was not charged" however it’s is on my account. I sent it to them showing. They transferred me to someone else. I told that person under no circumstances do I wish to continue with a company that charges additional amounts before I decide whether I want to continue. So I tell them to cancel everything! I want a refund for both of my charges!!

I want to give a zero. I signed up for the program and scheduled an appt. Nobody showed up to the appointment and it was a hot mess trying to get someone to call me. Also, they charged me 399.01 instead of the $179 they offer. I told them to cancel and give me a refund. Instead, they charged me $399.01 TWICE and then added a charge for $279. Customer service keeps saying they don't see any charges via email. There should be an immediate refund for all charges because I didn't even meet with them and I certainly had no medications prescribed or sent to me. I am going to file fraud charges against them if they don't refund my money immediately. This place is a SCAM. Just don't do it!!

I ordered the weight loss medication. I opted to pay through Klarna for the payment plan. For some reason the took the entire $1900 out of my checking account. I called to let them know and I have been given the run around for the past week. They are not refunding my money even though they made the mistake. Do not give them permission to charge you. They will not refund your money.

A wave of accomplishment washed over me when I noticed I could keep up during a family outing. MEDVi helped me lose 30 lbs, and that progress has renewed my excitement for shared experiences. I’m more present, engaged, and joyful. This journey is about so much more than weight—it’s about truly returning to life.

She was excellent. She addressed every thing very professional age. Went over everything I should be aware of. I would love to continue my sessions with the same girl. Thank you. I hope I can have her next session.

It was a good first meeting. We discussed my goals and a plan of action to stick to it. I think the intentions were accomplished. We also discussed examples of foods to eat. She helped me resolve the previous appointment challenge that I ran into and confirmed that a nurse would follow up with me to ensure I'm taking the right dosage.

If I could give it zero stars I would. 149$ first dose then 299$ a month after that. There's nowhere that they explain this. Even if you haven't received your meds and they have not shipped yet and you try to cancel before they ship and get a refund they will not refund your money. I'm out 149$ and have medication I can't use now. Absolutely a scam!

I had an amazing experience from start to finish. The support and guidance kept me motivated, and the results are already amazing. I feel healthier, more confident, and truly grateful for this journey. Highly recommend!

I would give it a 0 if possible..main complaint is that they have poor customer service, they charged me more often than monthly and they won't refund the money. A scam. If you pay for something, you should get it.