MEDVi Reviews

Seeing my progress side-by-side in photos made everything click. Losing 28 lbs with MEDVi didn’t just change my appearance—it changed how I talk to myself. I’m kinder, more patient, and way more confident than I’ve been in years.

The day I finished a long walk without stopping, I felt ridiculously proud. Losing 33 lbs with MEDVi has made me appreciate small wins so much more. I feel lighter, more capable, and more willing to try things I avoided before. It’s been a huge confidence boost.

My scheduled appointment was for 115 January 25. I didn’t get a hold of any of the coaches until 5:30 PM. I don’t understand why they wouldn’t pick up on the computer or my phone and then when someone was trying to call me they never called me back.

I was a little nervous starting on this journey but I’m so glad I did. The care coaching support, 24 hour access for help if needed and the recommendations have just been amazing. All have been crucial to my better health journey. I started this at the beginning of December & can already feel a change, not only in my physical health/weight but mental health as well. As a 52 year old woman, currently going through perimenopause, it has even helped me with my “out of control” hormones. Really pleased with the progress so far.

During my first interview, I felt genuinely supported and cared for by my coach. She created a comfortable, encouraging space and took the time to truly listen to my goals and concerns. Her compassion and professionalism made me feel confident and excited about starting the program. I feel as though I now have the missing elements that I needed in previous weightloss journeys...support and accountability! Thank you coach!

After 4+ months taking Medvi equivalent of Zepbound and losing NO weight, I called for a refund because I saw on the website they boasted a money back guarantee. It was hard to understand them and they claimed I had to use it for 6 months to get any money back? $400 per month for 4.5 months and no charges indicates I don’t need to be doing 6 more weeks of injections.

Ms. ** is consistently on time and has taken care to review my file. She offers many insights and suggestions about my weight loss journey and definitely personalizes her recommendations. Because of her interest, I am motivated even further to stick to my weight loss plan. She is a superb coach who exhibits kindness and professionalism. She’s a keeper!

A shift happened the day I realized I could finish my errands without feeling winded. Losing 28 lbs with MEDVi made everyday moments feel easier and more meaningful. I’m more confident, more energized, and more committed to building a lifestyle that supports long-term wellness instead of constant exhaustion.

No weight loss after 3 months on Medvi. Told could not refund money till 5 months. I previously lost significant weight using Zepbound through sequence. Due to cost tried medvi. This was a bad idea. Also took a long time to receive medication.

Friendly and professional introductory coaching sessions. We set some realistic initial goals and discussed my initial feelings of feeling full but not uncomfortable. My goals are to drink a minimum of 64 ounces of water a day and get 15 minutes of physical activity 5 days per week.

Mallory was very knowledgeable and respectful and answered all of my questions and concerns. She help me with setting goals that I should be able to achieve with in the next month. Also she answered all of my questions on what to do as far as getting my medical results taken care of.

I honestly didn’t expect to feel this good after losing 34 lbs with MEDVi. My sleep improved, my mood lifted, and even tasks I usually dreaded became manageable. I didn’t realize how much extra weight was affecting my day until it finally wasn’t. The biggest surprise has been how positive I feel overall. I’m calmer, more optimistic, and actually excited about where I’m headed. It feels like a fresh start.

I was shocked when my friend said I looked “really refreshed”—I hadn’t realized how much losing 30 lbs with MEDVi changed my energy. My clothes fit better, I smile more, and even my mornings feel different. It’s honestly been one of the best decisions I’ve made for myself.

The moment I realized I wasn’t dragging myself through the workday anymore, I knew something was changing. Losing 30 lbs with MEDVi brought back a type of energy I forgot I could have. Even simple things like walking to my car or climbing stairs feel effortless now. What I love most is how natural the process has felt. I’m not starving myself or obsessing over food—I’m just making better choices and watching them add up. It’s been a huge confidence boost.

If I could give this company a 0, I would. Horrible customer service. Did not follow through with giving me a discount this month after speaking to a csr in December about price. Instead they charged me more money without me filling out the intake form. Spoke with the csr and instead of following through with what they said they would do last month they decided to give me a total refund and cancel my subscription with them.. Terrible service. If this is how you treat the people paying money to you for service you deliver then your company should be shut down. Medvi!!!!! You are a terrible company and shouldn't have any good customer ratings.

This business is unethical and disorganized. I ordered a 3 month prescription service. When I received the compound (which was NOT FDA approved) I had a bad allergic reaction within the first few days of taking the medication, so I stopped taking it and immediately alerted the company I would need a refund. They only gave me two thirds of my money back. When I inquired why I should pay for an entire month's worth of meds I could not consume due to my reaction, I got crickets.

I was a new customer, I was supposed to receive a call to review my account. Within 15-30 minutes I decided to cancel when I found this site with complaints. The charge on my credit card was pending, never in a million years did I think that they didn’t cancel my account while the charge was still pending. Their email to me: "We’ve received your request and will go ahead and cancel your subscription to prevent any further charges moving forward. Your order has been canceled as requested." I called as soon as I saw the pending was now an actual charge. The lady asked me if I want to cancel. This is a fraudulent company that should be investigated immediately.

I urge all the people who know this is a scam and unethical company to contact Attorney General of your state. I will be filling out the form for PA. Also I am going to board of pharmacy. And I put review into Better Business Bureau. On FB I tell all the companies advertising in comments to stay away from Medvi. They do not follow up w a call to get details and make things right. Let's shut this company down. If heard enough complaints. It can be shut down and maybe some legal action. My neighbor around the corner is Gov Josh Shapiro. I will inform him of the gaslighting switch and bait. Any company refusing to give refund is suspect. V

I was originally billed 179. I asked if this is a standing price. I was told yes. Then I received a bill for 399. I emailed and the person told me 299 is my price. When asked them why I was billed 399. I had no reply. Since then NO ONE answers my emails. Look out for the old bait and switch! The only positive is Angie, she is wonderful care coach and representative to your company! She walks you through everything and helps set realistic goals. She personalizes your session, goes over your goals and where you’ve had success and let you know that you’re doing a great job and she was also helpful with a problem I’ve been having with billing. She was very understanding and professional and thorough. The only reason I wouldn’t recommend this company is because of the bait and switch pricing.

I’m giving a one-star rating, I’ve been on the dissolvable tablets for four months. First, I’ll comment on the refill process. Each month, I was charged and assumed my medication would be refilled automatically, it wasn’t until at least a week later I called to see the status of my order and was told I had to have an appointment with the doctor or nurse. I had issues each month and would go days without my medication. After three months, I complained about only losing a few pounds, was informed I should have been on the injections. I agreed and was under the assumption that order was done. Days later, I didn’t get a confirmation of the order and called. They said I need to email a confirmation, at that point, I called and canceled my subscription. Very disappointed in the customer service!

I started this telehealth weight loss program after my primary care doctor suggested I get additional support. The onboarding process was more detailed than I expected — health history, previous weight loss attempts, medications, labs, and lifestyle were all reviewed. The medically guided weight loss approach helped me feel safe trying something new. Progress wasn’t instant, but after a few weeks my appetite regulation improved and I began seeing consistent fat loss results without extreme restriction.

The first time I noticed how easy it was to bend down without feeling stiff, I knew MEDVi was working. I’m down 28 lbs now, and everything from walking to getting dressed feels smoother. It’s been such a relief to finally feel like myself again without constantly stressing about my weight.

I have lost 20lbs in 6 months, feel great and MEDVi has been consistently supportive and professional. The shipping is on time and the process simply effortless. Would recommend to anyone looking to lose weight with professional staff and programs.

I want to share my experience with MEDvi because the lack of communication and billing transparency is extremely concerning. I originally paid for a 3-month oral tirzepatide plan. Before my third refill and after speaking with a provider, we agreed that switching to injectable medication would be more appropriate. From that point forward, the process became confusing and disorganized.

The Medvi employees are always very personable. They are very informative and extremely patient. The employees are always willing to answer all my questions and give great advice! I would direct friends and family to use Medvi.

So far it’s gone well. Easy to reach support if needed. No issues what so ever. Medicine does an outstanding job of suppressing cravings and appetite with little to no side effects. Great customer support. Easy to work website.

I saw their advertisement and decided to try them for their advertised price of $179.00. There was never a mention of an increase in price. Received a email for a refill and filled it out. There wasn’t any pricing attached. Right away my credit card was charged $299.00. I called MEDVi and talked to a representative. I told him I could not afford $299 a refill and to cancel the order. He said he would check and put me on hold. He came back on the phone and told me the order was already processed and it could not be cancelled. I told him the refill was submitted just minutes ago and that it should be able to be cancelled. While on the phone with him I received 2 emails. One said the refilled was now reviewed and then received another one saying the refill is in process. I told the rep this while on the phone. He told me it was their policy.

Boooo! 30 seconds to sign up - 2 hours to cancel. I was excite to join - took literally 30 seconds - got a call right away from a provider - based on my history, she was kind enough to admit it probably wouldn't work for me - she said I should call to cancel. I called, I am still on hold, getting rerouted - have to talk to 3 different people to try and cancel. Wish me luck. :)

The issues with MEDVI are not whether the medication works or not. The medication and comparable costs are available from different companies. Go past MEDVI when you see it listed as a top provider and FIND SOMEONE ELSE, regardless of how reputable you believe the endorser/endorsement/magazine to be. The issue is attempting to resolve errors and mistakes the company makes to include sending the wrong prescription, refusing to fix it, the inability to speak to just one Care team, conflicting texts and emails. They will thank you for your feedback, offer you their sincerest apologies, and profess to care about your health loss journey. Their responses have just the right tone of sincerity to keep you hopeful but it is a scam.

MEDVi website fails to show the final price of your subscription plan unless you are on a computer. My husband and tested it from several devices. I was debited $1914.01 for a 6-month subscription when I thoight I was paying $349/month as a single payment. They essentially false advertised for the Tirzepatide. I called literally after the transaction went through when my bank notified me of unusually activity.

I just canceled my MedVi subscription. It's been an ordeal. The first month was great. I was upbeat and hopeful and ready for a real change. I didn't lose much but they said that's because I was on a "starter dose" for month 1 to let my body acclimate to the meds. Fair enough. I was excited when they doubled my dosage for month 2. Then the meds arrived. They sent me the same dosage as month 1, even though the new dosage was printed on the med containers. I had to call customer service, speak to someone, get transferred to someone else, move the conversation to email, take and submit numerous photos to prove that they'd sent half as much as they should have, that I wasn't lying and trying to scam for extra meds, and that I'm capable of doing 1st-grade level math and do, in fact, know the difference between 20 and 40.

After experiencing some confusion and difficulty upon my signing up, Brandice has provided me with amazing customer service. She got my account on track, answers all of my questions super quick, and has supported me at every step. I am not a big medicine person, and she provides me with peace of mind each week. I was very close to giving up on Medvi until Brandice turned my entire experience around…Now I am looking forward to the journey! Thanks, Brandice!

Janie was great, understanding and personable. She helped me come up with reasonable goals for my situation. She understood my needs and wants. She is an excellent coach. I also really like that I will meet with her next time. Consistency is key for this.

Updated on 01/31/2026: MedVi puts in their responses that resolution is in progress for the bad reviews but it's a lie, they did nothing to try and resolve, they shouldn't be allowed to say they are working on resolutions because it gives people the impression they actually do anything.

Am very satisfied with MEDVi company. They provide great results, the staff is always there to answer any questions and price is great for the results. No hidden fees, and I have coaching from the personnel.. I would recommend 100%.

This was honestly a really scary experience. The medication instructions were confusing, and when I thought I took too much, I called freaking out. A nurse told me they’d make sure I was covered for the rest of the month and that someone would call me back—but nobody ever did. I kept calling and leaving messages, and customer service basically told me I was out of luck unless I paid another $350 for more medication. On top of that, it wasn’t made clear that the $279 price would go up after the first order. I kept reaching out for help with clear details of what had happened, but only got generic AI responses asking me what they could do to make it better. When it’s your health, you need clear instructions and real support. I wouldn’t recommend this company—there are a lot of other places that treat patients better.

I feel so lucky. I’ve had a great experience since signing on with MEDVI. I’m excited about my upcoming weight loss journey with them. I’ve had a great experience thus far with customer service. I have to attribute this to Ally, the account manager assigned to me. Whenever I reach out to her, she is very prompt about responding and answering any questions I may have. I would recommend MEDVI to anyone who is looking for a team who will provide great customer service and care. Thanks again to Ally. I hope she’ll always be my account manager.

I made the mistake of attempting to purchase zepbound from this site 2 weeks ago. I "clicked" on the 1 month option, but was immediately charged 3 months, $1047. I have never received my order. Their customer phone line is never answered, but does "give" you the option of receiving a call back due to the extended waiting time (21, 36, 8 minutes), not once was I called back. Attempting to email cust service is just as frustrating! They continue to give me a patented answer, saying that I need to first complete an "intake form ", but never given the form or option where to fill it out. After numerous emails back and forth, with their emails the SAME EXACT VERBIAGE every time. After 2 days, the emails have changed to "we can not locate your account". What lies and pure thievery! I'm working with my bank for a refund, as this company just is not legit. Be aware! Cust serv # +**, try for yourself.

I have been using Medvi for just over two months now and it’s been going great… until now. When I signed up I started on a month to month plan to make sure that it worked and I could stand the side effects. Things were going great, I was losing weight and the bad effects had subsided so I wrote to customer service to pay for a 12 month subscription. I got bounced around to different email addresses until I seem to have gotten sent to the correct address and… success! I wrote back right away to approve of the quoted price and… nothing.

Terrible business. They charged me right away for the medication which I never received. A month later I was scheduled for a 5 min phone call that stated I needed a letter waiver from my PCP because I am on an anti depressant (mind you I’m in psychiatry). I am due to be charged again in a day with still no product. I asked how to cancel and was told I could call and they would take care of it right away. When I did I was clearly connected to an outside call center who tried to bully me into staying however finally said he would try to connect me to a concern rep to cancel. After some bogus hold music he stated that they were not available and would “get back to me”.

The overall program is great! The cost was misleading but at this time it works so I would hate to try something different. The support team is always available if you have questions.. Changing payment method was a challenge but I got help doing it.

My experience with Marjorie was graceful, informative and knowledgeable. I look forward to this journey with grace and support. Thank you for providing knowledgeable guidance. Marjorie answered questions and provided practical tools.

I signed up for a 12 month subscription 12-14. After a month of medication, the healthcare provider canceled my subscription citing health concerns and requested a refund. I was billed for more than 1 month's subscription and they have refused to refund the full 11 months. They will not return my emails and customer service will not discuss it.

Nancy was very nice and professional. She gave me helpful information to assist me in reaching my weight loss goal. I experienced no side effects, and it’s been one week & I lost 3 pounds. I look and feel better already and I forward to my next appointment.

My care coach really listened to my lifestyle and goals to help me navigate finding my bad habits. We already identified two on my first call, and I was stunned that I was approaching those “heathy” habits the wrong way. I read so many articles online, and nobody covered the timing of when these things should be done. So happy to finally have a path.

MEDVi has been fantastic! I was able to complete all information requested online and promptly received information regarding my approval and prescription. Then, I was contacted by one of their staff to walk me through the entire process. She told me when to expect my shipment, how to administer my dosage, and what to expect for the first month. She also quickly responded to any questions I had during the process! So far, both the company and the product have been amazing! I will definitely continue using them on my weight loss journey!

Totally professional and friendly coaching session. She answered all my questions and concerns. I feel good about going on my weight loss journey. We agreed that I would check in on a regular basis to discuss my progress.

"I’m a few months into my journey with MEDVi and overall it’s been a very positive experience. I was hesitant at first because the whole idea of compounded GLP-1 meds felt overwhelming, but the process turned out to be much simpler than I expected. After signing up, I completed the intake form, met with a provider, and once approved, everything else was handled for me. My prescription, supplies, and even nausea medication were included, which I really appreciated.

I purchased one month of Triz. The next month would be 3X the cost. As other suppliers dropped their price I checked back with MEDVi. Before I even finished the profile I got a message “your payment has been successfully processed”. I didn’t order or give payment authorization. I called the help support. The person said, "We automatically charge you because you showed interest." This is fraud!!

I have had an absolutely horrific experience with MEDVi - start to finish. I completed a questionnaire and asked that a doctor contact me. The next thing I know is that my credit card was charged and a prescription was "approved" before I could speak with my primary care physician (PCP). When I asked for a consult with a DOCTOR, I was given the opportunity to speak with a nurse practitioner for 15 minutes between the hours of 5:45 an - 6:45 am my time. Are you kidding me. When my PCP highly recommended that I deal directly with Novo Nordisk (NovoCare Pharmacy) for my formulation, I tried to cancel everything. What a freaking nightmare.

I have had nothing but problems since I enrolled. Have been on the phone many times and many emails. Lied about the cost. They do charge you automatically. Medication came broken. Everyone I talk to tells me something different. Trying to get refunded. No medication yet but have been charged. Awful experience.

Product seems fine so far. Customer service is beyond frustrating. I've been trying to deal with billing for a month now. I was billed then received a notice that said I was cancelled. With that being said, it meant I would have to start over with another 3-month order. They charged me $747 twice with a refund of 450 one, needless to say, the figures do not add up and they wanted me to cave and pay for 4 months instead of the original 3 agreed upon due to their mistake. Customer service absolutely could not grasp the math part of it and refused to admit it. I have already spoken to a supervisor who clearly understood. He gave me a ticket number and said, "Call back and use the ticket number so as not to have to repeat for the 10th time." YEAH RIGHT, that didn't work either. Still waiting on a call from management. This has been ongoing for a month now!

I am into my 2nd month with Medvi. Very happy with all aspects. I have enjoyed how pleasant the care coaches are and the ease of the wesite for ordering refills or asking questions. It has been an overall great experience.

I absolutely love Medvi! I was very hesitant to try this but as a 48 year old in pretty good shape I was becoming more and more frustrated with those last 15-20 pounds. After researching and reading up on gpl’s I decided to go for it and it’s been a slow but steady tool that’s helped a lot! I’ve now lost 6 or 7 pounds with just a handful to go. I’m doing the workouts and healthy eating along with medvi. Those stubborn perimenopause pounds are finally coming off!

I'm doing so well on this program, using Terzepatide. I'm down 25 pounds in 7 months. My attitude towards food has changed dramatically! I'm always looking at the protein content, fiber, nutritional value before I eat anything. No more cravings and binging! I'm like a new person. I love the support, my counselor, Sherrice, is awesome. I plateaued and we discussed splitting my dose in half, twice a week. It worked!! We discuss goals, and I meet my goals! I hope to meet my target weight of 130 in 6 months. I already had a friend join and she's happy too.

Very good coaching which keep me in check of my progress and goals. This is my third month. I received good guidelines. The coaching focusing on food choices, activities and setting goals. This is the best part of the program. My weight loss progress is very slow and probably the dosage I am taking is too low. My only complaint is that I cannot get all the answers at once.

I would give Medvi a zero if that were an option. You tell the interviewer exactly what you want, and they say they got it and they will get it shipped right out. I was specifically ordering Semaglutide/GLP-1 in pill form, and they sent me Semaglutide with some other compound in injectable form. I travel seven days a week from hotel to hotel. I have no way to keep the injectable medication cold while traveling. I spoke with customer service, who insisted they had sent me the right medication and just told me that I must be mistaken. After twenty minutes on the phone with this moron, he finally told me that if I wanted the medication that I actually ordered, he would have to bill me a second time, then send it out.

I gave Medvi a chance and their medications and prescribers are good, but they ramp up the pricing and the hoops you have to go through to cancel your subscription are reprehensible. I do not recommend them by any means especially given the number of online prescribers available.

I'm in the early stage of my weightloss journey but so far, I am very pleased with the initial on-boarding process from the clinical nurse and care coaching virtual chats. I'm excited to start a new year with definable goals for my health.

I'm shocked that there are any reviews higher than a 1. If you are looking for customer service or expect to actually receive the product you paid for on time....keep looking. If you ever need true customer service all you get will be off-shored copy and paste and scripted messages. Nothing helpful. I can't say if the compounds work, I only got the first month and since then it has been a daily message about "delays at the pharmacy".

Very slow to no responses when sending requests. Chat option not helpful. Email even worse. Person I spoke with on the phone put me on hold until I had to hang up to go back to work. Very disappointed.

My caregiver is always such a kind considerate person. I feel very well taken care of. Thank you very much for helping with my weight loss journey. I would definitely Encourage people to use this company.

I was feeling the effects of pre-menopause and was not happy. I felt tired all the time, and had a lot of brain fog and was gaining weight despite eating healthy and exercising. I also had excessive thirst and urination. My med doctor cleared me from diabetes, but I sensed something was off with my body. After weeks of research, I decided to try Medvi to combat my symptoms and to lose all of the extra pounds. After 2 weeks of taking injections, all of my unwanted symptoms disappeared! I felt better all around and began losing weight. Medvi company is available to speak and counsel you 24/7. Professional and your shipment of meds arrives rather quickly. I highly recommend them!

Ordered a 3 month plan, unable to get any support on consult with a provider. Called several times only to be disconnected after 15 minute wait… cancelled my order with in a day, but still no response on a refund. (Quick to charge credit card but no response on refund.) Been a hassle because I constantly get emails and texts which are about scheduling consult when I have cancelled.

My coach was very considerate, friendly and knowledgeable. She explained reasons for goals but wanted me to feel comfortable with my goal choices. Willing to work with my schedule for appointment times.

Beware of billing practices. Once you sign up you practically can't stop the billing other than to call your card and have them deny payment. No one returns emails and they don't answer the phone. There is no way to just cancel online.

I went through the HSA store to be sure I was buying from a good company. I was overcharged by $800. So after they did not make things right, I’ve been asking for all of my money back and they keep giving me the run around and telling me no one is available to do refunds. When I signed in using my business info the app had completely changed and they were no longer affecting bundle prices, this was just within 3 days of purchase. However whenever was emailing me from the company stated they do offer bundles. Yet the amounts were off for the bundles I was quoted. Then I tried the chat. The chat told me they were no longer offering bundles, the company decided to do monthly payments only for customers' convenience.

**Extremely misleading pricing, hidden charges, and poor customer service — proceed with caution.** My experience with Medvi has been frustrating and deeply disappointing. I initially signed up because they advertised the medication I needed for a reasonable introductory price of $199 for the first month. However, when I asked about continuing, I was told the price would suddenly jump to $399.

0 Star but had to select one!!I Haven’t even got my meds from them yet! It’s been 3 wks now going on 4. The first time I called them about the program the guy on the phone would not explain anything, wouldn’t let me talk because he was talking over me and ended up hanging up on me when I said something. Then it was you haven’t answered your email about your meds so that’s why they haven’t been sent it even tho I had already talked to the doc. Called again to find out what’s going on. They said they fixed it and my meds would be sent.

Please keep in mind that once you schedule an initial visit you are signed up for a subscription plan whether you visit with the provider or not. I did not meet with the provider due to a death in the family and was billed for the next 2 months despite emailing to cancel. I was then told that even though I NEVER received any products from them my initial fee was non-refundable because a month had passed before I realized I had been charged a second $400 fee and NEVER received any products. I understand the 28 day refund policy once a product is received, but to repeat I never received anything, I attempted to cancel and was billed another subscription fee the following month because I had not met with the provider. If receipt of the product is contingent on speaking with the provider, then the money should not be billed until after this meeting has occurred!!!!!

I signed up for Medvi believing it was a trustworthy telehealth provider and that I would receive a live consultation with a physician to review my provided details. While waiting for approval, I did additional research and became concerned to learn that the medication being provided is not FDA approved. I spoke with my physician the following morning to strongly encouraged me against this company.

I ordered from MEDVi and have not had a good experience. They did not wait for me to fill out the refill form before taking money out of my bank account which I wasn’t prepared for which they said they would not do. I have not lost one pound on this medication. Their website also says full money back guarantee which they are not fulfilling. I would not suggest this company to anyone.

Let me advise everybody to stay far away from this company. I have contacted the BBB consumer affairs, state attorneys general, and FCC finally complaint against them. They’re giving medication out that could hurt someone without ever talking to a doctor without blood work without anything so dangerous and then they don’t mail the product. If you have this problem just do a chargeback. They seem to be a scam company.

My experience has been amazing. I saw an advertisement on Instagram and decided I wanted to lose some weight. I had a baby a year ago and I also have PCOS. It’s very hard for me to lose weight and this program is helping me lose the weight that I need. So far I have lost 5lbs since I started 3 weeks ago!

This has been a very easy efficient experience. Medvi took all of my information, did an evaluation and assigned me a consultant who walked me through the program. I’m one month in and starting to see results.

I would not recommend this company! I did not get what I ordered but was told it was too late to get my money back. Seemed to just be a vial of water at a ridiculous price! Customer Service was no help. Buyer beware!!

I started this because getting to appointments was always a hassle, and I wanted something that fit more naturally into my routine. From the beginning, the setup was straightforward and easy to understand, which made it less intimidating to get started. Nothing ever felt rushed or pushed, and I appreciated being able to move at a pace that felt right for me. Over time, I have noticed consistent, steady progress rather than quick fixes, and that has made the experience feel more sustainable and realistic. Overall, it has been a positive and reassuring process, and I am genuinely happy with how things are going.

My coach was very polite, informative, & helpful in helping me set goals for weight loss. She asked questions & was a very good listener to what I had to say & helpful in setting goals that were attainable

I had a great first meeting with my care coach. She listened to me, we set goals, and we have another appointment in 2 weeks to check on my goals. I'm very grateful that Medvi includes this service with my monthly membership. I will continue to work with my care coach because as of today on my GL P1 medication I've lost 25 lb in 29 days.

This is the most frustrating consumer experience I have ever had. I have been trying to get my medication from MEDVi for a month now, and I've never experienced such a disorganized company. The customer service has no idea what the pharmacy is up to, and vice versa, and when my prescription got lost by UPS in December, they kept reassuring me I'd receive my medication the next day... In reality, UPS had lost the package! I called Medvi and emailed them for three days straight, told them there was no updated delivery date for the medication, and yet everyone spun me the same line, which is that there was a delay but the medication was on its way. Then, when I called UPS directly, UPS immediately told me the package was lost! Have no idea why Medvi didn't call UPS to find this out.

The coach was a lovely woman who had outstanding communication skills. My constructive feedback is that it would be nice to have some sort of agenda for the call -- she only asked what my weight goal is, and reason for my decision to start a program; I felt like I needed to initiate the rest of the conversation. Personally, I've done a deep dive online on what to expect when starting tirzepatide, and how to maximize utilization, but it would have been nice if she had talking points for a first-timer, and/ or a list of more detailed questions. Particularly for a first-time user.

I really appreciate the monthly check in. I also appreciate the fact that if I feel I need more assistance I can access help through the portal. The counselors that I have spoken with do not make me feel judged which is a huge help.

Tried to order through Medvi which was a really bad idea. Nothing was ever explained to me and when I got a text message stating I would be getting a medication that was not discussed, I called to cancel. When I called the phone number that was given to me by live support to call and cancel to get a refund the customer service representative who barely spoke english was extremely ignorant and told me I could not get a refund because my medication was already sent. It was less than 24 hours after I had ordered it and the medication was never discussed.

Stay clear of this company!!! So many challenges! Starting with poor communication on costs. I have arthritis in hands and the outer bottle they use is impossible for me to open. I literally have to hammer it open. They refused to use a different bottle, very poor customer service! Last but not least, Monthly payment comes out of account earlier and earlier. This month's payment was withdrawn from my account before I had even started last month's medIcation! This lead to 80.00 in overcharges. When I sent message asking for explanation I was COMPLETELY ghosted! I’m cancelling with MEDVi and going with a reliable company!!! Do NOT USE MEDVI!

Company billed me and refuses to send me the medication. I keep calling and emailing. I've sent them the same Rx documents show my history with the medication 3 times. A few more days and I'll need to call Chase.

At first MedVi was great. I paid in advance for 3 months for terzepitide compound for weekly injections. The first month was great. During the beginning of the second month, I made an appointment and it went well. The first 3 weeks were normal. I got a notice to fill out a refill request for my next month. Ghosted, no response or notice that they are processing it. It should be going up to a higher dose as well. And to top it off, there was not enough medication in the vial to get my complete prescribed dose in the 4th shot of the month. I am a medical professional myself, and I should have known better than to trust a company like this. Buyer beware. It's better to go with a local pharmacy that you can hold accountable.

The coach spoke clearly, and was very kind. She asked the appropriate questions and listened to my answers. She seemed very confident when she spoke. I felt she was not reading from a script. I was pleased with how my session went

I am writing in regard to MEDVi.com. I am a 67-year-old woman in good health and just couldn’t lose some excess weight through the years. I’m not considered big time overweight but I wanted to lose between 30 and 40 pounds. I actually reviewed so many companies and went on Forbes.com and Medvi came highly recommended. I wrote down every doctor‘s name and even research them and they came highly recommended. I asked so many questions before I ordered and within 24 hours, it was always answered not one time did I feel lost or that I didn’t have customer care.

I started my GLP‑1 medication five months ago, and the transformation has been nothing short of incredible. I’ve officially lost 20 pounds, and what stands out most is how sustainable and manageable the entire journey has felt. This medication has helped me regain control, stay consistent, and finally see the progress I’ve been working toward.

I have spent that last 6 days in a cycle of frustration with Medvi. The sign up process was quick and easy and promised quick and fast follow-up from the care team at Medvi, and that is where it goes downhill. The next day I received a message with a link to sign up for a provider appointment for weight loss meds, when I attempted to select an "available" appointment day and time (many different ones) they all said they were "not available". So I emailed them and explain the frustrating experience with the process and asked for support and the response not only did not acknowledge the issue but then it asked me to provide a bunch of days and time for them to then manually go back and forth between me and the providers to align our schedules.

Medway has an excellent experience from start to finish. The overall ease of the program immediately stood out making it simple to get started without filling overwhelmed. Everything is clearly laid out so I always knew what to do next. The coaching calls have been especially valuable. The coaches are attentive, knowledgeable, and genuinely invested in progress. Each call feels personalized with thoughtful feedback and practical guidance that is easy to apply. I never felt rushed or overlooked which made a big difference in staying motivated. Accessing the program online is also incredibly simple inconvenient. The platform is user-friendly, reliable, and easy to navigate from anywhere which fits well into a busy schedule overall MedVi Health well design program that truly supports consistency and long-term success.

Not satisfied with the way things are flowing. I was told my medication was shipped, then told I needed a sync appt, so when I called to schedule that appt they said I didn't need a sync appt, then when I asked when the medication would be shipped they told me I needed a sync appt, then I had the sync appt and she said the medication was already shipped, then I messaged support 2 days later to ask when it would be shipped and they told me I missed my sync appt and needed another one. So I just had that one and she promised she put it in, but she can't guarantee it will ship as it gets sent out through the pharmacy. So it was ordered on the 7th but never shipped. It's the 15th and I still don't have the medication and I have to renew in 15 days?? Not a satisfied customer.

This company has amazing communication, fast shipping and true product. I sampled many companies offering Tirzepatide, this one by far has been the best in price and customer service. Medvi has been supportive of my journey and has really been committed to me as a consumer. The doctors are quick and the pharmacies top notch. The product gets here in great condition packed in a cooler.

I tried to cancel my subscription and medication. I emailed twice, called twice and texted with their stupid AI bot trying to ensure my credit card wasn't charged for another month. I was told that they would place a cancel request on my file and the cancellation team would contact within 24-48 hours. Didn't happen so I had to call again only for them to tell me that they are having "technical difficulties" in the cancellation group. They wanted me to give them another 48 hours, but by that time, my credit card would be 2 days away from being charged over 300. After arguing with the call center, I asked to speak to a supervisor and their policy is that they have to send a request for escalation and the supervisor will call me back within 24-48 hours, so either way it was going to take me several more days to cancel my subscription.

Today I had my first coaching appointment and it went very well. We set a few small goals, something I've been meaning to do just not had the time. Coaching made it happen!! I'm looking forward to my next appointment.

I started out filing a form out to see the cost of this. At the end it had me start all over again. So I did. Then I started getting emails how I qualify! Great. Now I look at my cc and I have two separate charges on it. I call to find out why. They told me it’s the new company that they have also. So I began to cancel and they said, "Oh that actually was not charged" however it’s is on my account. I sent it to them showing. They transferred me to someone else. I told that person under no circumstances do I wish to continue with a company that charges additional amounts before I decide whether I want to continue. So I tell them to cancel everything! I want a refund for both of my charges!!

I want to give a zero. I signed up for the program and scheduled an appt. Nobody showed up to the appointment and it was a hot mess trying to get someone to call me. Also, they charged me 399.01 instead of the $179 they offer. I told them to cancel and give me a refund. Instead, they charged me $399.01 TWICE and then added a charge for $279. Customer service keeps saying they don't see any charges via email. There should be an immediate refund for all charges because I didn't even meet with them and I certainly had no medications prescribed or sent to me. I am going to file fraud charges against them if they don't refund my money immediately. This place is a SCAM. Just don't do it!!

I ordered the weight loss medication. I opted to pay through Klarna for the payment plan. For some reason the took the entire $1900 out of my checking account. I called to let them know and I have been given the run around for the past week. They are not refunding my money even though they made the mistake. Do not give them permission to charge you. They will not refund your money.

A wave of accomplishment washed over me when I noticed I could keep up during a family outing. MEDVi helped me lose 30 lbs, and that progress has renewed my excitement for shared experiences. I’m more present, engaged, and joyful. This journey is about so much more than weight—it’s about truly returning to life.

She was excellent. She addressed every thing very professional age. Went over everything I should be aware of. I would love to continue my sessions with the same girl. Thank you. I hope I can have her next session.

It was a good first meeting. We discussed my goals and a plan of action to stick to it. I think the intentions were accomplished. We also discussed examples of foods to eat. She helped me resolve the previous appointment challenge that I ran into and confirmed that a nurse would follow up with me to ensure I'm taking the right dosage.

If I could give it zero stars I would. 149$ first dose then 299$ a month after that. There's nowhere that they explain this. Even if you haven't received your meds and they have not shipped yet and you try to cancel before they ship and get a refund they will not refund your money. I'm out 149$ and have medication I can't use now. Absolutely a scam!

I had an amazing experience from start to finish. The support and guidance kept me motivated, and the results are already amazing. I feel healthier, more confident, and truly grateful for this journey. Highly recommend!

I would give it a 0 if possible..main complaint is that they have poor customer service, they charged me more often than monthly and they won't refund the money. A scam. If you pay for something, you should get it.

She’s very attentive and listens to what I have to say. I actually like my calls. I like that she digs into what I’m saying to make sure she has all the information. She explained why the medication is now red!

I previously submitted a review that has since disappeared. I placed an order with MEDVi and provided explicit delivery instructions due to residing in a multi-family home. However, the package was delivered to the incorrect door. UPS provided a delivery confirmation image stating it was delivered as instructed. Following a dispute with MEDVi, they claimed to have sent a replacement. I received a UPS notification with a new delivery date, prompting me to stay home and await delivery. Shortly thereafter, I received another UPS notification rescheduling delivery until they received the package from MEDVi. The next day, I contacted UPS and was informed that MEDVi had only created a shipping label, and I would be notified once they received the package. After multiple attempts to contact MEDVi, I proceeded with my Christmas shopping.

It was pleasant. I enjoyed talking with her. She gave me some guidelines and some goals to work towards. Overall it was great. Can't wait till the next one. It gave me a better understanding of what I need to do to help the medication work faster or better.

I’ve had a great experience with MEDVi. I wanted to try a GPL-1 for a long time but definitely couldn’t afford it until these options are available from a compounding pharmacy. The process was very easy and so nice that I didn’t have to schedule an appointment in a doctor’s office just to get this med. Everyone that I have been in contact has been extremely kind and helpful! Answering any questions that I had. I was amazed at how convenient and quickly I received my meds.

I have really enjoyed my MedVi experience. It’s easy to do everything from getting meditation started to refills. Shipment is always fast. I really love my Care Coach. She’s authentic, listens, and is always supportive of me. I look forward to meeting with her every month. She’s a gem and I always enjoy telling her about my progress. So far I am 30 pounds down and still working towards my goal weight.

This was my initial Care Coach meeting. We introduced ourselves, I gave background on why I decided to join the program, and my Coach worked with me on setting my first two SMART goals. It was a short but productive first meeting. We also set my next appointment for 2 weeks. I appreciate that my Coach allowed me to set the meeting interval. This was a really good first meeting.

Absolute worst! This showed up as Forbes #1 pick for 2026 and boy are they wrong. Total scam. The girl who answered the phone couldn't remember her name!!!! It was the weirdest and most unprofessional interaction I have ever had with a company. Please don't waste your time. What a nightmare.

When I called in for the first time to get started. I spoke to the woman. I told her I wanted semiglutide because that was the one for 179 to start. She said no that’s some more expensive one at 279 and trizepitide was the one for 179. I said then change it and she said no problem and she would refund $100. So a few days later, I checked my credit card and no refund had been done. I called back to them and explained the situation.

To start off my first prescription was stolen by someone within shipping. My first and second medicine bottles of medicine were the exact same even though the dosage was supposed to increase. I lost no weight. Canceling your membership subscription is a hassle. You can not cancel through the app or by chatting with someone. When I called the person you speak with can not cancel the membership either. It can only be done by someone in the cancelation department. This is unfair business practices. You should be able to cancel the same way you signed up. I would gladly join a lawsuit to change the way this company does business.

I just started the coaching session and the coach was very nice and friendly. She listen to me and great feedback. She express what I should put in my diet and she wasn’t push. She said okay more water more veggies and protein and let’s do at least 1 active thing slowly. So I appreciate that.

I’m glad to have someone I will be accountable to. My care coach was understanding and patient with me. Although this is my first meeting with her, I feel this is going to be worthwhile with her guidance and advice. I can’t wait to go on this journey! Fingers crossed. 🤞

My product status on the portal was blank under track shipment. They still wouldn’t give me a refund for the $299. I signed up for a one time payment for pills, when I logged in the next day it said I had requested injections. Keep your money.

I am not writing a review regarding the product but yet the customer service. I called in to cancel my prescription and I was held online for about 15 minutes while the representative Nathan ** decided to give me a life lesson and tell me how I need to try harder and I shouldn't be canceling and pretty much telling me that I need to let it go on and try more instead of doing what I wanted to do which is exercising. I will admit that I made the mistake of getting this product and jumping to quick to thinking that a shot will help me lose weight when I know all I need to do is exercise and eat better. I have now made that choice and again I was talked to as if I was a child. He continued to over talk me and deliberately took his time on processing my cancellation. Again, this is not about the product but purely about the unprofessional customer service.

She was friendly, professional, and knowledgeable. The time it took felt just right, I wasn’t rushed and she seemed genuinely interested in helping me reach my goals. She answered my questions well and made sure I asked all questions I had. Thank you!

The Care Coach was knowledgeable and friendly. She took the time to listen to me and made me feel comfortable. The coach understood me and made me feel welcomed. She reviewed my diet and exercise habits and how to improve them.

Noticing my face looking brighter and more defined filled me with pure happiness. MEDVi helped me lose 22 lbs, and that transformation reignited a confidence I haven’t felt in years. This journey has reshaped both my appearance and my sense of self in the best possible way.

Horrible, not sure why they have not been shut down yet for criminal activity. They charge you for medications but don't send it. When you call them they say that it's because you never met with the dr and they schedule you a week out. It's a week, I am on the phone waiting for a dr. I have thus far paid for two months of medications with nothing ever shipped by them, they aren't even denying it. Last week, I asked for a supervisor so they said that they will call me back within 48 hours, (sure) no call back.

Brandy always gets to the important matters right away, the conversation are always good. I learn something every time we talk. We talk about my goals for the month. She gives me tips on how to maintain my weight and reach my goals.

My coach was very professional & attentive. She listened to my concerns & was compassionate & understanding. Great suggestions on how to meet my goals in the timeframe I needed them meet. I look forward to our next appointment.

My appt cover my questions and goals. Then new goals were set. The only thing we did not discuss was if we should change the dose or if it should remain the same. For now I am guessing we stay at the current dose.

At best, MEDVi’s intake website is grossly misleading and I could NEVER recommend MEDVi to anyone. I believed that I would see at least some results in 4 months. During the first month, with an initial prescription from Epiq Scripts there was a slight result and had that continued, it would have been plausible that my weight loss would differ from the stated goal. However the next 3 month prescription from Foothills Pharmacy, with gradual increases in Semaglutide amounts each month produced NO EFFECTS whatsoever. I contacted the care team and informed them of this and even said it seemed like I was taking a placebo. The care team responded with vague reasons for a lack of results but no real changes were made or suggestions given.

I had a lot of questions and concerns that was answered and cleared up for me. I understand the process and what is expected from taking the medicine. Now I feel at ease and will be able to enjoy the process.

I received my medicine from Beaker Pharmacy through Medvi for the first time and did not understand the seriousness of the compound needing to be cold and in refrigerated packing. The material had dissolved and the liquid was room temperature. I wasted $279 for an ineffective compound, wasted my time and energy trying them out and have not been refunded. It was a bad experience with no resolve.

The visit was not too long, not too short, very informative and very encouraging. My coach was very knowledgeable and very kind and courteous. I like the accountability as well and am looking forward to my next visit.

I signed up with the thought that this company was trustworthy. While waiting to be confirmed that I was approved I did more research and found that to not be the case. I learned that this company’s product isn’t FDA approved which is very alarming. I wanted to speak with my primary doctor before proceeding. When talking to support about canceling my order that has not shipped out (as well as getting email/texts that I need to pick a pharmacy) I was told they can’t cancel this first order because it was sent to the pharmacy. How is that possible if I haven’t picked one? I asked this countless times and support could never answer it. Just saying it was already being compounded. But it’s not sent to me, so it should be able to be cancelled. The customer service is disgusting. I was thinking of coming back after speaking with my primary, but not now.

I wish I could give them zero stars. Horrible experience and still trying to get a refund. Completed the intake virtually. Was told I should receive meds in 3-5 days only to be told my prescription was cancelled because the nurse practitioner wasn't licensed in my state. I had to call to get this information. Was told a ticket was escalated 3 times to be sent to a doctor licensed in my state. I scheduled another appointment with a doctor licensed in my state only for it to be cancelled again. Called back and was told I could talk to a doctor immediately and held on for 30 minutes to be told I would receive a call in 10 minutes which never happened. I was also told because my prescription was sent to the pharmacy I could not receive a refund. Mind you that was the prescription that was approved by someone not licensed in my state so how can that be??? LIARS SCAMMERS AND FRAUDS!!!! Fighting this with my CC company now!!! DO NOT RECOMMEND!!!!

I *was* super apprehensive about getting a glp1, bit the bullet and went with Medvi and it's been SUPERB. The semaglutide prescribed has worked great. They are there to answer any questions, assist with nutrition to aid you in your journey -- I feel comfortable and genuinely excited to be on board with these guys. It's been easy. Prompt, reliable shipping for the prescription also. Everything is clear cut. The representatives have been very kind.

My Care Coach, Ty, was absolutely AMAZING, shared a tremendous amount of helpful information to help me succeed in my weight loss journey, and shared her personal weight loss journey insights which shows that much more care.

I was quite apprehensive at first but after a lot of my own research, I decided to move forward with MedVi. I've had a really good experience so far. The personal information was easy to complete and the shipping was very quick.

Tried calling several numbers to cancel the service as I am switching to my doctor to access. On hold for 30 minutes, and in the end, no solution. Can't cancel on the Medvi account page, nothing available to modify/ cancel account. Now I have no choice but to shut down my payment method.

The visit was great, it was very resourceful and professional. Crystal had a fantastic attitude and she really took the time to understand my current challenges. It wasn't too short or too long. My time is usually very difficult to find so I am very grateful.

MEDVi has been great! I’ve used another company but switched to MEDVi due to the price and it has been so worth it! Great customer service and results! I recommend it to anyone that has struggled with fitness and health goals and wants to make a change! I am so happy I gave it a shot.

Feeling comfortable in social spaces again was something I never expected weight loss to give back to me. I’ve found myself laughing more, engaging more, and reconnecting with people in ways I thought I’d outgrown. It isn’t just about looking better but it’s about feeling safe, open, and present in moments I used to shy away from.

I paid them for 3 months up front on 12/31/25 and have yet to have a consult appointment. The providers have no-showed to my telephone/Telehealth appointment 3x. You can’t reschedule online because when you click on an appointment time, it says appointment not available anymore. You call in and they schedule an appointment, only you can’t see it on your end and it doesn’t come up as an appointment. You can’t get a hold of anyone to actually take care of you and get an actual appointment where the provider will show up. I highly do not recommend them. I’ve never seen anything such a mess in my life. All they care about is their money and I would never recommend them to anyone else.

Signed up for Tirzepatide. Confirmation email said semaglutide. Reached out and was told they would update it, however then billed me twice the original amount even though I have screenshots showing I ordered Tirzepatide at the lower amount and they did not tell me they would charge my card more. This is all within 15 minutes of signing up. Complete scam. Emails from customer care have misspelled words. NOT REPUTABLE!!!

When I first started with the company I was very happy. I was able to draw four weekly injections from the first vial of medicine. When I went to draw the fourth weekly injection from the second vial I could only draw out 10 units instead of the intended 50 units. When I reached to MEDVi for resolution their first response was that the medication was the correct strength regardless of the amount and that I could schedule an appointment with a nurse to discuss.

New coach for me this time. She was able to chat with me regarding what I think was a dosing error on my part but worked hard to get me scheduled with RN for next week. Patsy was great, kind and I felt like she listened and really cared.

Had trouble getting the video part to work, so had just a phone call. I felt it was a very generic meet and greet get to know you. Hopefully my next meeting in 2 weeks will be more personal and in depth.

I have been on a Trace appetite since January and have lost 65 pounds so I agree the medicine works. In October, I switched to an easier system where they mailed the medication to me and that was Medvi. I received the first medication on time, but then in November and December, and now January each month they have pushed back my shipment for a glitch in their system, and I am at the point where I’m going to miss a dose.

I was billed over $1000 and never ordered a refill. I tried it for 3 months and it didn't seem to work. I keep getting told, "We will get back to you in 24-48 hours" and nothing. Still waiting, now, I see others that are having the same experience. I went with them based on their reviews.

I'm really happy with this program. I'm happy with the young lady that calls me. I wish I could spell her name but I don't know how but she was amazing, guides me to the right direction. I'm very thankful.

The product has not worked for me. I have spent nearly $1500 on product that has yielded a "2 lb" weight loss (if that even sticks when I step on the scale tonight) and they are telling me that this is enough for the not to give me the "money back guarantee" that they promised if the product doesn't work. 6 months of paid for product - 2 lbs, if I pee enough today to keep the 2 lbs off. They ripped me off and refuse to be accountable for their own policy of "guarantee" money back. Dishonest operation as I am one of the anomaly people immune to these products sadly.

So far, it's been a great experience! Everyone that I have talked to was always kind, patient, knowledgeable, encouraging and polite. My portal is easy to manage, just wished my husband's portal wasn't so difficult. He deserves what I'm experiencing.

Falsely advertises pricing - They charge you a price for the 1st month and then it doubles the next month WITHOUT ANY WARNING or APPROVAL. Cancelled this subscription after the 1st month. NOT WORTH THE PRICE and the whole process was a hassle. The so-called medical provider is not friendly and they illegally obtained medical history WITHOUT MY CONSENT!! Do not waste your time or money with this company - there are plenty of other options with less hoops to jump through!!

I felt my care coach was very knowledgeable and helpful to answer any of my concerns. She helped me choose goals to set for my journey and at my pace. This is a great service to provide. They are also there to help if something comes up before your next visit.

Jasmine is amazing! She has been with me throughout my whole journey so far. I look forward to speaking with her every month! All my questions are always answered. She has been a great support system!

I am so happy I went with MedVi for my weight loss journey. It has been an easy journey so far. My care coach has been very encouraging and had helpful advice. I was scared about taking the injections (but not because of the needles) because of the side effects, short and long term. The short term side effects have been minimal and manageable. Many health care professionals report the benefits far out weigh any long term side effects.

Horrible customer service! I needed to cancel and get a refund (no product received yet) due to health issues and all I got was the run around. Borderline fraud imo. I cancelled the transaction through my credit card. Do NOT recommend!

Always a great response to my needs, questions, and concerns. Great job!!! The Rx helped me to get over a plateau I was on. Drinking 64oz of water and eating small meals was good advice. This writer used mindfulness with great attention. Nice program.

I chose Medvi because it was highly rated on Forbes.com. The first month was reasonable, but the second month went up to $399. They charged my credit card before I had a chance to even think about whether I wanted to continue or not. When I communicated with one of the representatives regarding bundling prices, I was told that for $399 it would be a 2-month supply, not a 1-month supply. I agreed and told them to continue to process my order. I received only one vial in the mail. When I inquired when the second vial would be arriving, I was told it was for one month only. I have been communicating with them back and forth trying to get them to honor the commitment that their representative made, even sending them screenshots from both text messages exchanged, as well as my online account, where it clearly states that the $399 is for a 2-month supply, and they are refusing to honor that price.

This company is a thief, I never received my order from them or a refund. I have call and talked to people and always got the run around. My husband has been calling them trying to get this resolved. Just give me my 279.00 dollars back. How many others have had this problem. 🤔

Stay far far away from this company. It took them 2 weeks to get my order to me, I had been taking phentermine before this program. So after I signed up for it my appetite went through the roof. I had 2 refills left on my phentermine, so I got it filled and took it while I waited for this company to drag their feet. It costed 250 dollars more than what they said, and because I filled my phentermine, they disqualified me from the program. The nurse that called was super rude and very argumentative and condescending. Basically, chewing me out for getting my prescription filled was very very rude. Do better Medvi.

Ordered tirzepitide. I received very fast shipping. Took the shot for over a month and had absolutely zero results. Switched over to a local pharmacy who compounded it and I can immediately tell the difference. The Medvi version is ineffective. Not sure if it’s a watered-down dose, but the compounded prescription works 100% better. Don’t waste your money.

I followed all the directions and paid up front on 12/26/25 for six months. I wasn't given an appointment until 1/5/26. I uploaded my current valid medical prescription for Tirzepetide 10 mg. but they prescribed 8.5 mg. When I brought this to their attention, they did not correct it and told me to contact them 4 weeks later. The MED in MEDVi stands for MEDiocre.

I was set up for my initial appointment on January 6th, I was on the portal on time but no one came on for my appointment. I called customer service and told them they said I would get a call from the doctor and I never received the call. Online I got a message that I was a no show for my appointment and told reschedule, I checked the calendar and I would have to wait another week, this is very disappointing since I was at my appointment and their representative was not. They took my money right away but I haven’t received my medication due to not having my initial consultation. The timer for days before next order keeps running even though I haven’t received never received my medication. I hope I receive a call soon and not have to wait another week to get my initial appointment so I get my meds. POOR CUSTOMER SERVICE.

I am down 18 pounds and the coaching sessions give me accountability and answers any questions or concerns. Having someone to discuss my past failures with and how to improve myself and my new journey has been wonderful.

I find the coaching visits a good reminder of healthy and reachable goals. My coach is knowledgeable and helps me focus on that month's goal. She is a friendly face once a month and answers my questions accurately and I don't feel rushed.

The provider was very friendly and answered my questions in a very professional manner. Gave me all the information that I was curious about and explained any side effects that I may encounter plus options in how to effectively get past them. Very thorough and professional.

The product was great and I met my weight loss goal and have been maintaining. I was supported through the process and felt that I was medically monitored. My assigned support team answered all my questions and made me comfortable with the journey. Thanks you.

Ty is very attentive, professional and I feel she truly is invested in my progress. She listens to my concerns and we set goals together. I’m very pleased that I decided to go with Medvi and not one of the others out there. There’s no contracts and the patient portal is easy to use.

She was on time and very easy going. It was a great experience. She answered all of my questions exactly how I was expecting. We went over my goals, my plan and schedule for the next appointment. It was a pleasure meeting you with her looking forward for my next appointment. So excited to get back to my old weight. Thank you

If I could give them 0 stars I would. Although I lost 40 pounds on the medication (Thank you MedVi), their customer service is not good and their billing is just so shady. I paid for 6 month "bundle" up front, which I was not aware of during sign-up (it is broadcast as $179/month with very fine print one time letting you know it's bundled up front). After I called and got that sorted, I went on the medication for 6 months. I am currently on month 6 and have dropped to my maintenance dosing.

This company is good with customer inquiry and responses. However, their responses are poor quality with all canned responses may or may not address your concern. I lost ZERO pounds in 3 months. You would think if they were truly interested in your weight loss, they would at least respond to my concern. All they did was tell me to increase the dose but that did not help. So I would write them, which took days to get an unhelpful response. I am VERY knowledgeable about diets and foods. So that was not the problem. I spent $900 with ZERO RESULTS. They just DID NOT care. Their canned responses are caring and considerate BUT they never helped me. I feel completely ripped off.

Love the help and advice. She is nice and listen to my needs. Looking forward to get to my goal and save money. I wish it would be a little cheaper. I like the monthly check up and making sure I am on track and going to reach my goal. I really enjoy this program

Excellent first meeting. Clear message and goals. Went through a list of objectives, answered all my questions and made me feel very supported. We also discussed side effects plus ideas given my work from home scenario. Even went so far as to immediately schedule my follow up appointment.

Very personable and answered questions. I felt comfortable asking about side effects and holiday eating. I received the answer I expected but wanted confirmation. I’m loving the changes I’m feeling in my body. As a suggestion, it would have been awesome if, when subscribing, it came with a free 3-month membership to a nationwide gym.

I had been gaining weight gradually over the past few years and struggling to take it off despite dieting and regular visits to the gym. 6 months ago, I made the decision to begin my GLP1 journey with MedVi and it's the best thing I ever did! My goal was to lose 20 lbs and I have successfully reached that goal and then some! The GLP1 helped curb my appetite, take my focus of food and motivated me to adopt healthy habits and increase my exercise. The program includes access to online care coaching, consultations with registered nurses and/or dieticians and the bundle pricing made this very affordable! As I near the end of my journey, I am looking and feeling great, motivated and confident that I will continue to live the healthier lifestyle necessary to keep the weight off! Thank you MedVi for helping me reach my goals!

Very pleasant and many great tips. Discussed emotional eating. Ways to increase activity. Set a goal to lose 4 more pounds by the next meeting, that is set for February 3rd. I will attempt to get more walking in to assist with the weight loss. The care coordinator was very nice.

I don't often review and would rate less if I could. I was very excited to try this service/product. My original oral compound turned wet due to the ingredients, and I actually gained weight during the first two weeks (I am postpartum, working full-time and having issues with daycare) so I decided to speak with a provider to switch to the injection. After numerous chats, calls, and emails, no one has been able to help me. I finally had a call scheduled for this morning to speak with a provider but did not receive a link, the appointment did not show on my dashboard and was unable to reach anyone on the appointment line. I finally reached someone on the general line and have asked that he cancel my prescription as no one has been able to help me and there is no way to cancel on my own. He said someone will contact me within the next 24 hours before they cancel. The hours I have put into these efforts on top of having a new baby who has been sick, and a full-time job is extremely frustrating and the "customer service" of this company is non-existent.

I signed up for Medvi last month when they advertised their program at $199 a month. I had been taking tirzepatide for the past year and that was less expensive than what I had been paying. What I was not told about was that this was for only one month. When I renewed for the second month, they charged me $399! I called them immediately and told them to cancel my subscription. They cancelled but charged me $80, saying the prescription had already been sent to the pharmacist. I explained that it had been less than 30 minutes since I had first contacted them to renew my prescription. They said they would investigate. That was three days ago. Today I received a text and email that said, "An $80 telehealth fee will be deducted from your refund per our policy for provider review/consult." What a scam! And on top of that, I did not lose any weight, I gained 5 pounds!