MEDVi Reviews

I will never forget the day I discovered I could go to the park with my kids without pretending I needed a break. With MEDVi, I was able to lose thirty pounds and regain vitality that I had previously believed to be lost forever. I can breathe more easily, my joints pain less, and I feel more in the present. I feel rejuvenated on an emotional level. I'm no longer hiding behind fatigue or insecurity. I'm giving it my all, and it has changed my life.

I was shocked to realize that I wasn't pulling at my shirt all the time during the day. I lost 27 pounds thanks to MEDVi, and all of a sudden I felt confident once more. My attitude improved, I stopped hiding behind layers, and my posture shifted. I didn't anticipate how liberating it felt.

All Good. Very satisfied. Overall she answered all questions and made sure that I understood what is better for me. She use very simple words and she was very helpful. I will recommend this service to anyone that is interested.

Confirmed who I was and that nurse was licensed in Iowa. Great discussion with nurse. Very helpful and timely. I appreciated the call to answer my questions regarding the refill. Had several questions regarding dose that was received today. All questions asked and answered. Nurse was very patient with me.

We talked about progress, food plans and exercise. Established 3 goals for the next month and scheduled an appt for 4 weeks. She was very encouraging, listened to my concerns, made suggestions and explained why they were important and helped set my goals.

I was charged 150 for a product I did not get before ever speaking with a provider, and was told that I would not be refunded this amount. The medication I was charged for was not even the medication that I was looking into. It’s absolutely ridiculous to me that they can just steal money from people and not even care that they are doing it. And customer service was absolutely no help and told me sorry but you will not get a refund. When I ask to speak with someone else I was told they will call you back. Guess what no call back. And they claim to be a great business. Don’t fall for this scam.

I joined around the first of February. Lost over 5 lbs. and then stayed there. I filled out the refill form on February 26 and sent it in. They received it and said I was good to go for March. A couple days ago I got another email requesting that I fill out the refill form. So I did it again. The meds hadn't even been shipped yet. I wrote many times and called. Two times I was hung up on. Both ladies spoke english very poorly. To the point I could hardly communicate with them.

I would give this company a 0/5. I have had horrible customer service and have spent over 3 hours trying to get them to correct their error. After completing my online information, it said meds would be shipped. I did the online chat and was told that no meds would be sent before my appointment. I wanted to clarify, to ensure they had the correct meds. They sent medication before my appointment and it was not what I requested. Now I have been trying to get a refund or for them to send me the correct medication. I keep being told that someone will call me, but no one calls. All the people I have talked to cannot fix the issue and are telling me that there is nothing they can do.

MEDVi has been my GLP-1 provider for 8 months and I have been very pleased with the quality of service, consistency/delivery of medication and communication. Initially, I wasn’t certain of how personal this process would feel, expecting to become an anonymous case number. I have been completely and totally proven otherwise.

I thought it went well. She was very professional and understanding. I believe at the end we got cut off at the end. Please inform that I did not hang up. Overall she was very friendly and professional. Right to the point.

I originally had great success with MEDVi, until my latest dose arrived. I was on 35 units once a week. For some unexplained reason my latest dose jumped to 56 units a week. I did not ask for the increase as I've been having success at 35. I've called MEDVi 8 times between yesterday and today and I either get hung up on, or no one can explain the dramatic increase in my dosage. I spoke with a nurse who told me that's what the doctor wrote so that's what it is. She could not tell me why or how to find the answer to my questions. Very frustrating.

Do NOT buy from this company. They are frauds and this company is scamming people out of their money. I am a victim of a fraudulent charge. As soon as you sign up for a product they immediately charge your credit card. I have received NO product and never received a consult. They refuse to give my money back after several attempts to contact them by phone or by email. When I call, I’m left on hold and no one ever picks up. They keep telling me (via email) ‘we’ll get back to you in 24-48 hours’. Please don’t fall victim to this company. Buy elsewhere. I am reporting this scam/crime to the Attorney General and BBB.

STAY AWAY!! THEIR MEDICATION DOESN'T WORK. TERRIBLE QUALITY. THEY WILL CHARGE YOU AND NOT OFFER REFUND EVEN THOUGH I ASKED TO CANCEL. Cancellation can't be made online so you have to trust that they cancel. Go anywhere else.

I spoke with Erin. She was extremely kind, friendly and understanding. She gave me suggestions and really seemed to understand. She took the time to get to know me and my concerns. I really enjoyed talking to her and appreciated the support she gave me. We've already set up another appointment. I was very pleased with our chat.

This company scams people. I signed up and received a tracking number from FedEx for medication. The tracking of the medication stopped after the first day. When I called Medvi, they told me I had to call FedEx about the package (red flag). So I called and received a case number for them to escalate the issue. I received an email from FedEx informing me that they could not find the package. I called Medvi to tell them but it was the scripted response without a resolution so I had them cancel my account 6 days after I signed up and asked for a refund, as they defrauded me out of $299.11. The rep sent me an email saying that he is unable to refund me the money because I had a "change in interest or health status", which neither is true. I canceled because they promised a service that they didn't provide. I'm filing a claim with the Federal Trade Commission as this company appears to be defrauding several people.

This company is a scam. They advertise on fb and claim to be a clinic but they're not and they steal you money and don't give refunds after they provide you no product. Go look at all the BBB complaints. First they said no doctor visit it was required, then they asked me to forward my existing prescription but refused to provide the contact info of where to send it after multiple requests. The then they refused to give me a refund citing a user agreement that doesn't exist. You're not going to get meds, this company is a total scam.

Please please please make it easier to contact one of your RNs. It’s the most frustrating part of your program! I received my medication and had questions with the dosage and was not able to talk to anyone about it, therefore, I had to wait 3 two days before taking my first dose. Long wait times on the phone and difficulty scheduling earlier appointments is really frustrating!

Upon going to Medvi's website I decided to go with them for my weightloss journey. That was my first mistake. My second mistake was paying for 3 months of medication to only receive 1 month. After 3 months they charged me for another 3 months. Within 24 hours of seeing they took 1047.05 out of my bank account, I call Medvi and is informed this is more than a 3 month subscription and they can cancel it but I cannot get a refund, only medication. Yet I only received 1 month and paid for 6 months of medication. I told them I didn't want their medication and wanted my refund. They said no refund and according to "management" that is their final decision. I am now obtaining an attorney because scammed company like this need to be stopped. Don't waste your money on this company. Once they have your credit card info, they will continue to clean your money out.

I was billed twice, 2/8 and 2/12. I provided a copy of my health account statement showing the double billing as well as both authorization codes for each. Medvi customer service said it didn't happen. They refuse to refund my card, meaning I will have to pay that money back or my account will be suspended until I do.

Things started out okay. I asked them to not send me a shipment last month because I was traveling. They held the shipment but still charged my credit card $299 stating that it is a subscription and I must pay whether they ship any product or not. Complete scam! Buyer beware!

The RN that called me was very helpful today. I have no other questions at this time. I was concerned that I was not having better results with the Semaglutide but after our conversation, I am sure my results will improve.

The consultation was very well done. I am though very disappointed that in 2 months I have only lost 1 lb and at times in the past few weeks I have been over 1-2 lbs. 😞 I have increased my workout time and added more walking.

I have been going through a very difficult time with my mother’s health issues. Having a coach helped control emotional eating issues. I have lost the right amount of weight and look forward to healthier lifestyle with my coach’s support.

I noticed that my medication went to 5 units to 40 units. I called and was informed the medication had only doubled but the units went up because of the compound mixture would be correct for me. Once she explained in detail, I understood and feel very comfortable on continuing with this program.

I joined MedVi in January 2026 after being told their program could help me lose 35 pounds within a three-month plan. Their customer service was very responsive and helpful before I signed up and paid. However, after they received my payment, the experience changed completely. One month into the program I had not lost any weight, so I contacted them. At that point I was told that losing 35 pounds would actually take about six months and would require an additional $765. This was not what I was told when I initially joined.

Seeing my bloodwork improve was the moment everything felt real. Losing 26 lbs with MEDVi gave me a sense of control I thought I’d lost in my 60s. I’m steadier on my feet, breathing easier, and waking up with purpose. Even my doctor said I look stronger and healthier than I have in years.

The coaching was excellent. The product has become too expensive for me, I didn’t not told that the price will double on my subsequent purchase. If I could purchase again, I will need NAD+ , the B vitamins and MSO incorporated into my Tirzepatide.

The connection was a bit static and we lost the hear a couple of times but managed to proceed. The young lady was professional and kind. Helped me to relax. I don't know if I might refer anyone since I'm only 2 weeks in the program. Give me 6 weeks.

I lost more than my goal within 3 1/2 months. I felt great and did not fill out my next medication refill form, thinking I was going to keep my account open just in case I ever wanted to go on the Semiglutide again. That was until I noticed that I was being charged even though I was no longer requesting medication. They took $600 from my card, and when I called to inquire, I was informed that they will continue to charge you every 28 days, whether you receive product from them or not. I was told there are no refunds, and I should “do a better job of reading the contracts I sign in the future". I am still currently awaiting the 2 months of medication for the $600 I was charged. I have spoken to customer service several times, and it’s just talking in circles. Do not sign up with this company. They will do their best to take as much money from you as they can.

I appreciate the advice and coaching. She answered my questions and helped me to set goals to help me reach my goals. I was actually taking the meds incorrectly and she helped me to understand the dosing.

SCAM!!!! The pricing is absolute garbage. They get you in on a low 1st month and then when you go to higher dosages the price more than doubles. That's not shown anywhere on their site. Then when I go to cancel, they rush through 1 more prescription, even though my current prescription still has 17 days on it!! I call immediately to tell them I cancelled earlier in the day but they said once the prescription is submitted it's out of their hands. Absolute joke!! It's too bad, the doctors I dealt with were great. There are much better sites to buy from.

I am not sure where to start. From the first appointment with a clinician, it was clear I needed to get a blood test and doctor note (that was submitted the next day), which I had to reach out twice in 5 days to get the test forms distributed. Then, after 2 days I had to reach out once again to get any answers on what happens next. I was told two different conflicting things then ultimately had to have another appointment. That clinician knew nothing of my case and asked for an additional blood test which I then informed her I had already done. She told me, "Ok the medication will be delivered to your door." I got no follow-up email or text which she told me I would. Then I had to reach out again and was told "Did you get a letter from your DR?" .... Now I sit and wait with no answers. Concerning to say the least and I have not even started the medication. And they have my money.

Careful with this. It seems like you are going to get it for one set price. That's what they say. The price won't go up, even if your prescription amount does. But what's in the fine print is that the price you start with is only the first month. It doubles after that. $200 wasted and my hopes dashed. Will not use nor recommend this company.

This company is a pure scam!!! They tried ripping off my 83 yr old mother with expensive drugs that could kill her. Also, the “doctor” that prescribed these meds isn’t even in their system. This company needs shut down immediately. Also, tons of hidden charges.

They are a predatory company looking to keep as much of your money as possible. First it is not obvious on their site how much the cost will go up after the first month. Then immediately after the intake form you are locked in with the first payment. There is no way to get it back even with absolutely no services rendered. It could be 5 minutes after you sign up, you cannot cancel and get a refund. It’s highly unethical.

Absolutely horrible process, and the agent when I attempted to suspend treatment, lied and said I would not be billed. However, as of February, I have been billed and they say they cannot provide a refund even though no service or product was provided. All of this in advance of even having authorization to take or obtain a prescription. Stay away from this scam company!!

I was extremely satisfied with my RN consultation that I had today. She patiently listened and answered all of my questions. She gave me a lot of very valuable suggestions for the continued success of my weight loss journey. She was supportive with my progress and encouraged me to continue doing what I'm doing. She was very nice and it was a pleasure talking to her!

I really like my care coach Marjorie. She is very thorough with helping me to understand the process of my weight loss journey. She encourages me to stick with the program to get the results I’m looking for even though I don’t feel the meds are working for me.

Be sure to know your Subscription Start Date and next billing/subscription date. If you want to cancel (non-renew) your Subscription without being charged for the next billing cycle, you have to send a written email to cancel and have confirmation of cancellation at least 48 hours before your next payment (end of current subscription). Know This Date!!! Find or Ask for "Terms and Conditions" Print/Save a Copy and mark your calendar. I also cancelled my digital credit card on file, by calling my credit card company. I was refunded my money (Medvi), but I lost my husband's money (RemedyMeds) for his subscription because we did not cancel in time.

Will recommend this to anyone that their insurance cannot and will not provide. I need a incentive!!!! Gift card, cash!!!! Great Customer service.. I need compensation for the time I'm spending with this review.

I'm not surprised that others have had bad experiences with refunds. I signed up for one month of this medication to test it out, and before the month end I was expecting a follow-up email. No follow-up was sent, but suddenly I was being charged $299 for the next month's medication. I reached out *immediately* (Feb 17) and requested a cancellation as the medication had not worked/had made me unwell and I did not want to continue. I had to wait days for a response (and have been waiting days between emails ever since).

I signed up for the membership but then pretty quickly changed my mind after reading about the side effects that I could expect. Despite cancelling before ever receiving any medications or having any appointments or interacting with anyone besides customer service, I was refused a refund of my initial payment. To be clear, I never received any medications and never had an appointment with a provider. I was refused a refund of my initial payment of $149. Lesson learned on my end, but beware to anyone signing up. BE VERY SURE FIRST!

Crystal was professional and approachable. It was good to try to set myself for success setting specific measurable goals.*8 cups water 2-fruit 3-vegetables. I'm worried about constipation and/or diarrhea. Crystal talked to me about these as well. I feel better prepared, starting tomorrow most likely

She was absolutely incredible! She wasn’t able to answer all of my questions because she would rather the provider answer the question that I had on my video conference this coming Saturday. But she was very attentive and listened to everything! That’s how rn should be, a patient advocate. And she was that!

Started using these services provided just over a week ago. And so far the registration, shipping, video calls (initial and check in) have been great. I will continue to use and will certainly recommend to others seeking these type of services.

I found out more from this one coaching session than anywhere else. We set goals which really helps me stay on track. The coach was very professional and knowledgeable. I am very pleased with this aspect of the program.

For the second month in a row, Medvi failed to pick up my video while I was waiting for them. I was then called on the phone and had a brief conversation with the person on the other end who was obviously reading from a script. I was able to make the next month's appointment though.

She was very kind and sweet. She explained everything I needed to know, which made me feel more secure about the treatment and also advised me on how I can improve my results. Excellent professional. I hope to continue with her in future appointments.

Don’t have any notes, it was sufficient enough for a first contact, went over the instructions, answered a few questions, and was heard. It felt a little rushed, but that could just be my perception. It’s all I have for now.

Horrible customer service. After several months, I still could not get my anti-nauseous prescription. Zero weight loss. It took forever to get through all of the call centers to get help and even longer to cancel. Also, trying to leave this review, they made it nearly impossible, you have to jump through so many hoops to leave a negative review.

2 of the 3 refill requests were not processed correctly. Experienced delays in receiving refills. Longest gap without meds, was 8 calendar days. No pro-rated refund was offered, despite multiple requests. I'll definitely go elsewhere.

I feel like I was heard. I appreciated the help setting SMART goals, so now I know exactly what I need to work on until next visit. I appreciate that we chose 2 goals now, so I'm not trying to change everything at once. I am excited to work with my coach!

I didn’t expect classmates to comment on my glow before I even mentioned my weight loss. MEDVi helped me lose 21 lbs, but the biggest change has been my confidence. I’m raising my hand more, speaking up in group projects, and finally feeling like I belong in my own skin.

Appreciate monthly check ins with goal setting that helps me stay on track. Glad to be able to talk to the same counselor each month for continuity. I am not losing weight on the medication, in fact just had my first increase ever, so I especially need the support.

The way they work wants they have your payment. You never get it back. My opinion they are lying about your money back guarantee, I answer all their questions they qualify me for prescription. Charge my visa for more than they advertise. Never delivered the prescription and kept the payment.

If I could leave a 0 star review I would. I scheduled an appointment and then within 10 minutes cancelled my appointment for my initial consultation. Had not even spoken to the provider to discuss medication or dosage or anything. I called customer service as I saw my Credit Card had already been charged and was told "Oh we already sent your prescription to the pharmacy so we can't give you a refund." I asked how they could have sent my script when I had not even had a consultation with the provider yet and was given the, "Oh we start everyone on the same strength so yeah we sent." Not within 10 Mins you have not! The Medicine may work but the Customer Service is horrible and a rip-off.

Be aware of this company! They will charge your credit card automatically without your authorization. This company is based in India and there is basically no customer service to help you out! DO NOT BUY FROM THEM! Your credit card will be store with them forever getting charged!

I am very disappointed because their practice is unethical. When I initially signed up, the price was listed $199 billed monthly regardless of you increase you dosage or not. So I increased my dosage because I had not seen results that I wanted and it was billed for 399$. So in other words, what they advertised in the initial sign-up was not accurate for the actual rate. The frustration to talk to customer service was extensive and the whole thing was misleading. I did not leave feeling better.

The coach was very helpful. I asked her a question and she replied by telling me she will put in a tag to see if I can get terzepitide rather than taking the other brand. My concern was it was very similar to Ozempic, and I feel I needed something a little stronger for better results.

I signed up for ED medication on January 25 for $119 for 10 bottle. My Credit card was charged, After more than a month never received product. On February 26 my card was charged another $119. On March 3rd I called to see what was going on. I was told I didn't fill out a particular form. I said just cancel everything and give me a refund. They said their policy is no refunds if the payment has been processed. I am now waiting for a call from a manager. So much for the Guaranteed results. Don't fall for this scam.

I ordered a GLP1 med and was unable to provide them with a prescription from my med spa because they did not give me one. They would not provide the GLP1 until I provided, so I asked for my money back. They are refusing to refund my money. I am trying to work with my credit card to get a refund and I have escalated to a higher authority at Medvi... I am a very unhappy...Buyers beware!!!!

I would not recommend MedVi, first after paying for the more expensive product that they charge my account however listed the cheaper produce for shipment. Scheduled a consult call with a provider waiting online for over 30 min - NO Show! Was told I would hear from someone the same day, two days later still nothing. I call and cancelled!

BAD-BAD-BAD --Customer service. They are not helpful at all. And each time I have spoken to them, it is always a very bad connection. They charged me, but no meds were sent. I called and they said, the payment did not go through. I told them that the received an email with a receipt attached and my bank credit card shows a charge that was applied a few weeks ago. Then they say, "Oh! Payment receivable dept did not see the payment." WHAT?! Is that automated? Nothing made any sense. Then I said I want to escalate this nonsense. They tell me management will call me in 24 to 48 hrs. A few hrs after that conversation, I called back to just cancel my account, and get a refund. Now I am being told that since I asked for escalation, I need to talk to the management and they will cancel it. WHAT?! Why do I have to do all that to cancel and be refunded?

She did a very thorough job of discussing and explaining all aspects of my questions. Also gave me a lot of wonderful suggestions to aid me in my process of hormonal balance, increasing my energy levels and continuing my weight loss.

Brittany is easy to talk to. Very approachable and encouraging. I think it helps to know that these coaching sessions are scheduled as I want to report good news!! It helps to discuss my diet as it makes me take a hard look at where my nutrition is falling short.

I set up an account, placed an order and scheduled my virtual consultation. When it was time for that appointment, my profile was showing no appointments scheduled so I was not able to join. I was later told that they were having technical issues on their end and we needed to reschedule. I finally was able to get it rescheduled weeks after my order was placed. I attended that appointment and was told I needed to get lab work done, which was understandable.

I am very disappointed in the customer service. No one ever calls back. Today a representative put me on hold and after 10 minutes she disconnected me. This seems to be typical. No medical help, no pharmaceutical help with prescriptions. I feel totally abandoned and will be finding another company that is more accountable and responsive to patient health and well being. The only thing that works well is how they bill you accept payment... that happens perfectly. Very unprofessional.

I enjoyed meeting my Care Coach. She was very knowledgeable, professional and made me feel very at ease. It's a great feeling knowing that my Care Coach is very excited for me and she helped me so much in setting realistic goals. I must say that I'm very impressed with the attention to detail that the MEDVi oraganization and Team Members have put into place. Outstanding care and assistance. Thank you for providing me with the tools needed for a healthier life.

I felt my coach was listening to me and was very helpful. She was extremely knowledgeable and made me feel really good about taking this step and my weight loss journey. We set some goals and I look forward to speaking to her next month.

I felt he listened to my concerns and supported me. He made sure I understood my goals. He also gave me a number contact to support my question about my dosage. My 3 goals are exercise more, less alcohol and more water daily.

The care coach was super friendly and let me decide the small steps I will be taking to increase my exercise. She was very encouraging about my goals and my success. I am looking forward to our next coaching session and reporting my exercise progress.

Beware of this company. They give you an initial price of $199 for Tirzepatide and without your knowledge or consent automatically refill your order at double the price ($399). On top of that they refuse to give you a refund when you never consented or requested a refill. No refill order was completed nor sent yet they still charged me. They are a bunch of scammers. Find anywhere else to get your prescription.

I have enjoyed working with this company. They have helped me resolve any issues that I have been having with billing or questions on the medications. When I had concerns about my hair falling out I was able to talk to a Dr about it and they explained what was happening. When I was billed for a month supply before doing the review form I was able to get that removed off the card.

Formal Complaint – Failure to Provide Services & Refund Refusal. On February 26, 2026, I subscribed to MEDVI services and paid $249.00. On the same day, I scheduled a telehealth appointment for 7:40–7:50 PM. I joined the video appointment early at 7:35PM and remained connected through 7:40 PM. No provider joined the call. No notification, explanation, or follow-up was provided. I rescheduled for the following day, February 27, 2026, for 2:30–2:40 PM. I again joined early at 2:27 PM and waited through the scheduled time. Once again, no provider joined the appointment. After two failed appointments, I contacted customer service to request a refund due to services not being rendered. I was instructed to call by phone. During multiple calls:

Medvi seems like a scam. I signed up in November, video conferenced with a nurse for 5 minutes and was prescribed tirzepatide. I paid the initial fee for my first month's medication. It never arrived. I filed a complaint and Medvi sent me on a run around with the shipping company. I filed a complaint with the shipping company. Their response was to point me back to Medvi. I asked repeatedly for a refund and got nowhere. I forgot about it. I never had any other interaction with a Medvi clinician. 3 months later in February I got a notification from my HSA that Medvi was attempting to charge me $400.

I paused my membership with MEDVi and did not complete the required refill form, yet I was still charged $600 in January and another $600 in February. At no point did I authorize those charges, and no product was requested or approved by me during that time. Being charged $1,200 after pausing a membership is unacceptable. The lack of safeguards around billing and authorization is deeply concerning. Customers should not have to monitor their accounts aggressively to prevent unauthorized charges. I have requested a full refund and expect this issue to be resolved promptly. Proceed with caution if you are considering doing business here — review the billing policies carefully and document everything.

I paid for three months of GLP1 in pill form. It arrived in deplorable condition. Three plastic bottles completely broken and pills loose in the package. I have repeatedly tried to return the pills and get a refund only to keep getting a runaround. I am beyond frustrated and no one should trust this company!!!

So far, the communication has been over and above for trying to help me. I do think that they charge you for lower doses for a while, and then increase your payment and slower than they should to increase your dosage. So basically, they are charging you a lot. There is other places that charge less, you just have to do the legwork. They also said they offer full refunds if weight is not lost, but they don’t really back that up. For the length I was on and paying 500 a month, I was not losing for the dosage. And they just email you, they are here for you, and sorry but that’s it. Feeling frustrated with the whole situation.

It started out fine. The oral medication helped me lose 10 lbs. the first month. But the second month was nothing. They changed the medication, charged me more.... and no effect. So then I asked for help. Didn't get any at first. A month later, I told them I was planning on writing a review. Suddenly, I got help. They suggested changing to the injectable. Only $2k more after I had already paid the original $1500 for six months of oral meds, and then an upcharge for the new and improved version. So I still hadn't even gotten what I paid for, and the $250 per month was now $900+ per month. The strange thing is that the new and improved oral was supposed to include an appetite suppressant. It actually made my appetite stronger. My advice: skip Medvi, wait for your health insurance plan to cover the real thing, and then get that. Nice idea, doesn't work.

My nurse answered my question regarding the color change to my new medication from my email and also answered additional questions. She mentioned that more information for a food plan was available to me if I needed it.

My care coach was attentive and sincere. I liked that she listened and offered advice, she also seemed very genuine. I feel like these care coaching sessions will be a great tool to utilize throughout this process.

Just spoke with a nurse. Very helpful. As far as weight loss so far it’s been very minimal. Still hoping for successful results. I’m getting off Prednisone so that could make the difference. MEDVi has been great to work with. Always available honest and helpful.

My first contact with a care specialist was jovial and positive. I'm happy to have someone check in with me and show support in my goals. I'm also glad they look at attainable short term goals and not extreme ones.

It’s wasn’t too long. Made me feel optimistic. I appreciated the coaching. I do have some trouble logging into our chat but she just called. We connected instantly. I made a couple goals & I’m already sticking to it even though it’s only been a day.

Absolutely horrible company. Been using the product for eight months. Weight fluctuated about 6 pounds in that time. Told me I had to stay on the medication for five months to receive possible compensation, after reaching the highest dose and still nothing, I went to submit for a partial refund. I was denied. Due to me, reporting a potential 6 pound weight loss in eight months! The fact that a woman’s weight can fluctuate 5 pounds depending on the time of month or the size of their bowel movement that day I find that to be a pretty thin argument on Medvi’s part.

My coach Jen understood me and was helpful in her suggestions. I felt heard and valued. I am just beginning my weight loss journey and having someone who listens to me is going to lend to my success.

Coach Jennifer was so awesome, getting ahold of me via phone since video won’t work. She is very sweet, listens carefully and reviews with me our discussions. I need to be accountable for my weight loss journey. I know this is what I need.

Excellent service, pleasant, understanding and listens. Answered all my questions and concerns. Would definitely recommend to those looking for assistance. Will continue to use this service as needed.

I find the care coaching sessions to be very helpful. I have recently broken a plateau following my coach's advice. They also understand my pre-existing health issues so they know how to respond with those issues in mind.

Did not fill my prescription in time. I had to wait 14 days to get my next delivery. I had to call multiple times to get my prescription filled. I had to speak with supervisor as the customer service was not helpful. They kept repeating the same information and seemed incapable of actually understanding what I was trying to tell them regarding the late filling of my medication.

The nurse I spoke with was very helpful. However, the incorrect dosage I received can only be corrected by a physician. She connected me with the service desk (via email) so my account could be reactivated and I could meet with a doctor. They did reach out but after I explained the problem, I didn’t hear back. It’s been over a month, I don’t have the correct dosage, I’ve paid $1000+, and I have no medicine to take next week.

I had my 1st Care Coaching session and I learned some new ways to make it through the struggle. Destiny was my coach and she was easy to talk with and listened to my comments and questions. It was valuable time spent! Thank you.

I had a positive experience working with my care coordinator. Despite a slight delay in receiving my medications due to the snowstorm, everything was handled appropriately. We were able to establish SMART goals together, and although I can be a bit shy when discussing my personal well-being, she was kind and easy to talk to. Overall, it was a very good experience.

She held my hand and allowed me to take my first dose with her on the phone guiding me. She was kind, patient and caring! It was a positive experience because of my nurse. I just want to thank her for taking the time with me!!

She was on time, had amazing feedback, and talked about a few things I didn't know about. Overall a great experience. I hope with her continued help my weight loss journey will continue to be successful.

She was very helpful with getting me on track with my vitamins and fruits. Also with my fiber intake. I'm very hopeful that my 2nd month will be better than first. I've lost 5lbs in the first 3 weeks but since speaking with Provider/care counseling I feel like I will have better results in this 2nd month. I have to increase my water intake and fiber.

Today’s visit was very nice. I appreciate the kind respectful manner of the caregiver today. She was on time. In the past I have had to wait for quite some time for the doctor to come on. I waited the other day for almost two hours which was unacceptable. My time is as valuable as anyone else’s. Again today the doctor was on point. Thank you for helping me with my weight loss and also for encouraging me along the way.

My care coach maintains a record of my goals and helps to focus on different monthly focus areas. We discuss any concerns or struggles, changes in nutrition or health and best approaches to overcome a challenge.

The nurse called quickly and was very caring. She listened well and she gave me several ideas and tips to reduce the discomfort I was having. Her explanation of my symptoms helped me to understand clearly.

The nice pictures on the website is not the bottle you receive neither are the needles. They are very generic looking. It did not arrive within the time period. They stated and it is an absolute croc. This stuff did not work for me at all. It didn’t suppress my appetite. It just made me nauseous and when I asked for a refund, they gave me a partial refund, even though I hadn’t received the other two vials of a three part order and they did not give me the full amount for the refund. This is a total rip off. There’s no way to contact them except through email and this takes forever. I would never use this company again.

I find that MedVi takes pride in what they do. I haven't had any issues with their service. I was using another company for twice the price on a different med with a lot of side effects. MedVi is better.

Ashley was very sweet. She listened and answered all of my questions that I had concerns about. She also asked me some questions, which I was happy about. She also gave me some good advice about drinking a lot water, high proteins & a high fiber diet. I’m looking forward to our next meeting.

Absolutely amazing patient service when having questions or starting any prescriptions. Every individual I’ve dealt with is knowledgeable, kind and helpful. Any questions are answered in a speedy manner.

Other than your customer service hanging up on me two different times and having to go through giving all my information again and again before I finally go the nurse who helped me out. The nurse was very helpful and professional and caring. I wish I could deal with her every time I have to contact you. She was wonderful.

Don’t do it, this company is awful! I came over to this company after switching from Noom. I lost 40 lbs with Noom and they didn’t offer Tirzepatide. I only lost 10 lbs in 3 months with company. The customer service was awful, everyone I called I got a different answer. Buyer beware.

My first visit with my coach. Went over some goals that I would like to achieve in the next month. Felt heard and was a productive visit. We set another within a month to go over my goals and to address any hurdles that I might come across within the next month. It's nice to know that I'm not alone in this weight loss journey.

Care coaching experience went very well, she answered all of my questions. She was very helpful and knowledgeable. She gave me helpful hints and recommendations and I am very happy with my experience.

I’ve been working with Medvi for a little over two months and have had a great experience so far. I’ve lost about 25 pounds since starting, and the process has been smooth from the beginning. Refill requests are quick and easy, and they provide plenty of helpful resources and support along the way. Highly recommend!

My first RN consult went very smoothly, it was conducted on time, and she addressed all of my concerns and answered my questions. She was very helpful and professional, my trouble with my ondansetron prescription was sent to the provider as I requested.

She asked all the right questions, she was polite. I love that she encouraged me to make a goal. Something to look forward to. And we spoke about the things I eat and that I was doing all the right things.

DON’T DO IT! This company is a scam. $399/month for not even a month worth of meds. I was billed last night, called to cancel, was told that I still had to pay for the month. Call center based in India that doesn’t have supervisors. Do yourself a favor and go to a doctor’s office for this stuff. It will be cheaper, easier to understand on a phone, and legitimate.

Absolute waste of money. No results at all. I was on noom and seeing results but they bill quarterly and that was unfeasible to keep up but was seeing results. I found Medvi and tried to keep up the pace with this bull they are selling. I have not had any appetite suppression like I did at noom, no results after 2 months and noom in 3 months I had lost over 11 lbs and in 2 months with Medvi I am back where I started weight wise before I lost the 11 lbs. I'm back up to 189 again and am disgusted with this program bull they push. Money back guarantee only applies after 5 months so spending 1500. I could not fathom spending that much and not seeing results. Do not even bother with this program, the semaglutide is bright pink in color and was not with noom. What are they adding to it? Whatever it is it's nothing but acts as a filler.

The Representative was very professional and polite, answered my question thoroughly, a pleasure to talk to. The overall call was done in a timely manner..She explained how I can start short term goals to help with the weight loss and gave several examples

I find the coaches to be caring, attentive, problem solving warriors! They are very encouraging & helpful. I am down 15 lbs. and looking forward to reaching my goal. I am having a great experience, thank you all!

She answered my questions and gave me great feedback for going forward. She made me comfortable and it was easy to talk to her. We set goals for the next few weeks that I think will help me focus on my problem areas.

MEDVI is a membership service. You are not charged for the medication, you join a service and get charged whether you receive the medication or not. They will not refund anything over 30 days old. So if you are like me and stopped refilling a medication only to find out they had continued to charge me you are out of luck. Support literally said "like a gym membership."

The initial signing in and Doctors consultation and billing was lighting quick. Medicine came in 1 day. No weight loss at 1 month. Cannot contact anyone either signing in on the website or calling and calling and calling. Do I need any adjustments in Medicine? Who knows, no one to contact. Makes me wonder if it's like anything else on the internet.

Dr missed appointment after I held for 30 minutes. Customer service helped zero. Website has serious issues. No ability to reach company just off shore call center. Charged prior to Dr Approval. Cancelled because incompetent system. Based on this I determined they cannot be trusted. They want 48 hours to speak to call center supervisor. In general they show signs of being a scam company not worthy of being in business. If you use this company, my opinion is they can’t be trusted, and their poor customer service speaks to the quality and authenticity of medication. Use them at your own risk financial and medically. I have now spent 50 minutes on this.

She was very thorough and extremely nice! I'm looking forward to this journey and honestly everyone one seems to be extremely supportive and that's so important when it comes to weight loss. No judgements from anything, they just want me to get to a healthy me!!

The care coach explained each step and didn't expect leaps and bounds done overnight. She went into great detail for each category like protein intake, sleep, exercise, and healthy choices all in baby steps.

Absolutely terrible. They falsely advertised money back guarantee if you lose weight and then when you spend months taking the medication and it doesn’t work so you bring up their money back policy they hit you with, "You have to stay with us for 5 months and then you’ll be deducted 25%" like what? Why isn’t this advertised and posted before? Why is it only said when you want a refund!!!! Medication never worked. Didn’t lose a single pound despite following a good healthy diet and exercise. Their “compounded” medication must be more vitamin b 12 than anything!!! They are basically charging $400 for a B12 injection not to mention it was this deep dark red!!!! They refused to help me get a refund and refused to actually explain the full process. Please do not try it out. It’s a waste of money. They are scammers!!

Coach is great and very respectful. She is fun to work with. We work together in obtaining my goals. She is a great resource and happy to have her as my coach. She comes up with a lot of great ideas on goals for me to achieve.

Every phone call/video call has been amazing. I get the best over all care that is meant for my needs. Since joining with the Medvi wellness care I have had the best experience. My care coach provides me with targets and goals each time to help with my journey. (Also going very well) I also always receive reminders for refill as well as reminders for upcoming appointments. I would recommend to a friend.

My care Coach was great. Your video system was not. I could hear my coach but couldn’t see her and she couldn’t see me. Never received my access code via text message, could only get it by e-mail.

She was very encouraging by telling me it takes time & my body to adjust to the medication. And altho I’m unable to exercise right now it’ll still be effective.

Always a good care coaching visit! Everyone always takes the time to talk with me and understanding of my issues with my weight loss. Very professional and very caring! Also extremely knowledgeable about the process and advisement.

It’s always good to hear that you are on track and doing well with your weight loss journey. My care coach is always positive!! The advice I am given, I can work in my daily routine and that is everything to me.

Like others have said, they are completely non-responsive when it comes to cancellations. They will continue to charge you even if you don’t get any medication. I’ve reached out via phone, email, and online chat. It’s always “we’ll get back to you” and then nothing.

I was a bit worried because semaglutide that was prescribed for me isn’t helping, as I still have the same cravings, so I asked about switching to Trizepazide and I was told by the RN it would be no problem. So I was very satisfied and now very hopeful that I can start feeling better when I can get some more of this awful weight off.

The product has worked quite well for me, but the customer service aspect has not. I have been using the product since last July. I have lost weight with no side effects. So wonderful! However, I just found out that there is a senior discount that should’ve been applied to my payments (It will be applied on the go forward). I asked for that $100 a month discount to be refunded or to be put on my account as a future credit. Customer Service said no. I have to imagine that if I was a double billed there would’ve been a refund so why would an $800 overcharge be refused?

I never had a consult, was never supposed to receive meds, received 1 then continued to get billed for months. Finally got those refunded and cancelled. Then they just charged me for Feb and March and said I can't get a refund because it falls outside of their refund date of 28 days, IT'S STILL FEBRUARY AND MARCH HASN'T EVEN STARTED!! See attachments, I received 4 of the 5 charges for the past 4 months, now there's a 28 day policy that falls in the same month of NOT 28 days!

Not all of my questions were answered, but I have just started with this program and they were very helpful to recommend protein, fiber and multivitamins to help with maintaining muscle mass, a smooth digestive system and energy.

Kanisha is my coach and she was very kind. Asked good questions and answered all my questions. We set up a visit for the future to check on my goals. I look forward to these calls to keep me on track.

Madison was lovely. She was thorough and thoughtful and very knowledgeable. It was a pleasure talking to her. ☺️ She answered my questions completely and thoroughly with my interests and questions in mind.

She said things I already knew but reinforced which is helpful. And also gave a little extra goal which is manageable. I appreciated that. Made it seem like an accountability partner which is what I need. I was very appreciative.

I was very happy in the beginning. When I first started I did have nausea to the point that I cancelled my membership with no issues but I finished the last two weeks of medication and my nausea actually went away so I decided to continue with the program. I couldn't afford $300 a month so I asked one of the doctors to help me find something more affordable. She got me a different prescription and said someone would reach out to me so I waited for the email and what I got was an email for an update for my debit card so I called to find out what I would be getting charged.

Nice, sweet, and short. Discussed my progress and where I was at and I’m happy that everything is going well. At the start I wasn’t taking the right amount of medication by mistake but now I am and I’m seeing a lot of progress.

Thus far, my experience with Medvi and its staff has been highly positive. They consistently offer assistance and support to ensure that I receive exemplary customer service and that my needs and objectives are effectively addressed, achieved, and successful. Initially, I was quite skeptical about proceeding; however, I must admit that I am pleased I decided to give it a chance. It has truly been a commendable experience. Thank you Medvi.

MedVi has been amazing to work with. The doctors and staff are very knowledgeable and able to answer all the questions I had regarding my prescription. I have also found the medication easy to use with very little side effects. Since starting with Medvi I am almost to my goal weight!

My care coach is very helpful and understanding. She listens intently to my concerns, such as my cravings for sugar, and provides suggestions to alleviate those concerns. Overall, I am pleased with MedVi.

Very nice lady, we discussed eating and exercise and my goal to lose 4 lbs by next visit. Trying to get my next refill corrected and addressed so I am able to get my second refill. Still unable to access refill form online.

I felt as though the whole team at Medvi is very thoughtful and caring. I have been taking GLP ones for a couple of years now. I have never before received the Customer Service and care that I have with this company. I feel that I have the medical support that I need to meet my goals.

Jasmine was very respectful and a good listener. I look forward to meeting her again. I felt heard and was offered options for my continued weight loss journey. We discussed fruits, vegetables and fiber intake as well as water intake.

My care coach is the best! My Mom recently passed away. My coach was very kind and comforting. He gave me a website I can take a look at for grief. I am thankful for that as I am having an extremely difficult time with the grief. I need all the help I can get!

I have reached out a couple times with very fast responses from the team on medication. Has came very quickly in the mail. I am very satisfied with MEDVi. At this time, I have recommended MEDVi to several people.

I ordered the first month then cancelled twice on the phone with an agent. I was charged $299.00 in December 2025 and again $299.00 in January 2026. I called and apparently there is no record of me cancelling. However, I was promised a refund on both charges. I never received the refund and never received any RX for any of the charges. I have called multiple times and been passed around from one representative to another with no assistance. The policy seems to be to keep passing to one department to the other until folks give up. I am out $600.00 and never received a thing. Such is life...no one ever fights these companies because there is nothing we can do.

★☆☆☆☆ I was excited to start my weight-loss journey with this company, but the experience was extremely disappointing. Their website and portal were confusing, and they didn’t send text or phone reminders — only email, which led me to miss my first appointment. When I finally got into the “waiting room” for my second appointment, I waited about 20 minutes and the provider never showed up. Calling support was even worse: I spoke to three different people and waited over 45 minutes, only to be accidentally disconnected. When I asked to cancel, I was told I couldn’t get a refund quickly and that a supervisor would call me in 24–48 hours — no one ever did. I eventually got my refund, but no one reached out to address my concerns. Healthcare should respect your time. I don’t recommend this company.

She was friendly, helpful, and walked me through how to get a refill. She told me to indicate on the refill form that I would like to increase my dosage and that the doctor team would look at it and likely refill it at a higher dosage.

I started my Medvi journey very hopeful and pretty excited. Little did I know that it would turn into a train wreck very quickly with my new journey becoming a nearly full-time job trying to get Medvi to cancel my subscription and refund my money. The "journey" first began with trying to get Medvi to send the right prescription. When that didn't happen and when I could not get any response from the company, I canceled my subscription. Instead of cancellation however, I received email after email informing me that my prescription was under review, being sent to me, had been sent to me, etc. All the while, I was trying to get confirmation of cancellation, confirmation that my account would not be charged and, trying to get a refund for the nearly $300 I had already paid -- without have received any medication.

I did not receive a prescription or medication from MEDVi. Medvi will hold your information hostage and keep a portal open with your profile information even though you do not have a subcription with them. This is potentionally allowing your information to be sold third party because you are no longer with them. You will continue to get unwanted emails with no link to unsubscibe. Sure, you can block the emails through your email account, but know that it doesn't do away with you being subscribed to Medvi. The patient portal does not give access to policies, terms and condition to opt out of your personal information being sold. I have called and chatted with so many people it is ridiculous. All they do is repeat is that they're sorry and they understand your frustration. "Scripted". The intent is to exhaust you, filibustering techniques so that you give up.

When my insurance dropped coverage for Wegovy, I chose Medvi because they are listed as the most reliable. I feel supported and confident that the quality of the medication is excellent. Having to start at the lowest dose after success with higher dose Wegovy has been difficult, and costly, but I've had no trouble getting approval for increased dosage every 4 weeks.

I appreciate the help and guidance in my wellness journey. She is making me accountable with attainable goals to strive for and helping me stay on track toward my weight loss goal. It only been two sessions, but I feel supported and listened to. Thank you!

I have had a great experience with Medvi. I am most impressed by their customer service. If I have a question about anything regarding my GLP-1 program and I email or text them, they are very quick to respond with all necessary information. The only downside is that their program is a good bit more expensive than other companies. Unfortunately due to this I may need to switch to another GLP-1 provider. However, overall they have been a great to work with.

The Nurse was very informative, pleasant, assured, and attentive to my questions. She responded with assurance to all my concerns. I was a little apprehensive because the representatives gave me conflicting information and wanted me to wait until my consultation which was rescheduled three times with all appointments all after 10:00pm. I thought it was a little interesting that all appointments were after 10:00pm. This Nurse made me reassured and now I can take the pills as described. Awesome outcome.

Emily was amazing. I loved talking and laughing with her. And she helped address many things and gave such great advice. Hopefully I get to talk to her again. We got along so well I felt like we were friends and I've known her for a long time.

The nurse was professional. She listened carefully to my concerns and explained everything in a clear way. I felt comfortable asking questions, and she made sure I understood the information before ending the call.

What she told me surprise me about the product I will receive. She said it comes in 10 small one-time use. I had the impression that I will receive the same size as what you are showing in your videos ad. What do I need to do in order to receive not the one-time use vials but the big glass container you show in the ads? Please call me. Thanks. I have not received my order, so I can't say if I will recommend it to my friends.

BUYER BEWARE! After getting scammed $1314.00, I wish I would've read the reviews first. I will be reporting them to the FTC and will contact my Attorney General in my state. I canceled after I received an email of them prescribing the incorrect medicine even after they had my uploaded prescription. I spoke with a person on the phone that said they were sending it to me anyway and I said I didn't want it and that I am canceling. She continued to disregard and told me twice she was sending it anyway. Also, I was choosing a program for six months but wasn't expecting my card to be charged the entire 6 months as they misrepresented that too.

Absolutely total waste of money. The pills are a total scam, it was supposed to be 179, but they charged me $250. They sent me some sugar pills, then 2 weeks later, they wanted to try to charge me again for $350, communication with this company is absolutely awful. Trying to get a refund is next to nothing. I am so aggravated and disappointed that it did absolutely nothing!!! They say there's a money-back guarantee. Good luck with that!!!

Very helpful and informative. Pleasant conversation regarding my issue. She was very prompt, punctual and straight to the point about what the issue I’m experiencing and let me know that it is common to feel the way I was feeling.

Was overcharged by $120, they refuse to refund. They have communicated only via email despite me requesting multiple times to have a supervisor call me. Do NOT trust them. Poor customer service, dishonest billing practices.

This company has exceeded my expectations. I previously used a concierge nurse practitioner paying a monthly $75 subscription in order to purchase the medication. This is so much better. I appreciate the reminders to submit weights and reorder. All my questions are answered immediately. I have been using this service for 9 months and am highly satisfied!

Everything was addressed! Clinical coach was amazing! I learned things that were very important that I should be doing every day to assist me in my weight journey! Thank you for sharing info about with me ways to lose weight more efficiently!

My experience is very positive. Not only did I lose the weight I wanted but I am now ready for knee surgery. MEDVi was the best option for me! I experienced very little side effects throughout my journey and I have recommended two family members. The staff and doctors are attentive to every email or question. A++++ is my experience.

I felt really connected and listened to with my care coach today. She was able to validate my experience very well especially with my food experiences. I prefer spinach over lettuce because lettuce often makes me feel ill.

Medication was deemed ineffective (was trying oral) - but was still billed 2 months in a row ($350/month). No medication was shipped. Customer service was called and emailed. They assured me they would escalate it after the first billing in error, but have since received a 2nd billing of $350.

I am very satisfied with the support I have received on Medvi when things were unclear. Good and rapid response from the customer service staff. The shipping is timely. There is room for improvement, however. Here are the areas I believe could stand a little upgrade: 1/ the price. As weight loss medication is now common, this drug should be much more affordable. I know personally, my journey has seen me plateau several times and I spent about $3k to see no improvement. As a retired person, it is a huge chunk of my income. 2/ Please, please find something biodegradable to send the medication in. As a person concerned about our environment, having to dispose of a styrofoam cooler every month is intolerable. If it MUST be styrofoam, reduce the size. That minuscule bottle doesn’t need a giant cooler. 3/ Ask us IF we need more syringes before sending them. I have a ton of extras that I don’t want to throw in the landfill but will NEVER use.

I rarely leave reviews, but I felt compelled to share my experience. I initially signed up for a subscription at $279, never being told this was a promotional rate or what the ongoing costs would be. When I raised this concern, instead of providing clear information, the company offered a temporary discount and refused to confirm the future pricing. Customer service was polite, but the handling of pricing and communication was misleading. Be cautious if you’re considering this subscription, make sure you get all ongoing costs in writing before committing.

Just started with MedVi. I have had a fairly good experience so far. My first coach appointment was cancelled due to the system being down. My re-scheduled appt turned into a phone call due to technical difficulties.

This is only my 2nd chat but I've enjoyed talking with the care team and I always feel they are very professional and caring. I haven't had any concerns as of yet but feel like I would be in good hands.

The RN answered my questions and even helped me understand better the medication I've been on by offering additional clarity. She was compassionate and thorough. I trust her as a provider that actually wanted to help puzzle through my concerns.

So far good. I am very much looking forward to seeing some results. It has only been two weeks, and I am working hard to help see some improvements. The coaching has been very supportive and I am grateful for that. Hoping to see some improvements soon.

Virtual visit was great. All of my questions were answered and I navigate this medication. She was kind and made sure I understand the cause and effects of the medication. This gave me confidence in my next order on moving forward on the journey.

On January 4th, 2026, I placed an order for a six month supply of MEDVi's GLP-1 medication, for a total of $1310. After thinking about the cost, I called LESS THAN 12 HOURS LATER, to cancel the order. I was informed that my order had been cancelled and I would receive a full refund. This was on Jan. 5th, 2026. On Jan. 6th, 2026 I received a text message stating, "Congratulations! Your medicine is on its way." I immediately called the company and was told that the first person I'd spoken to hadn't actually cancelled my order. Now, because medicine (that I didn't want) was on its way, I would be on the hook for that first month - around $250. I was upset because I'd been assured my order had been cancelled and yet I was now out $250-ish.

Great & very helpful with knowledge & information. Listened well, She even helped to figure out my daily intake metrics. Feel very comfortable with my Coach & would like to keep the same Coach next month.

I purchased a three month 10 mg tirzepatide. They sent me the wrong dose and refused to give me my full refund because they screwed up and sent the wrong dose. I saved and saved for this for months and spent $1100 about and they’re only refunding me 680 because they sent me a vial of medication that was the wrong medicine. Why do I have to pay for that? It’s not fair.

I am so glad I gave MEDVI a try. After years of carrying around weight I could not lose on my own, I have lost 16 pounds in 10 weeks with absolutely no side effects. The support team is responsive to all of my outreach. Medication comes straight to my door. I am down two sizes and feel so much better in my clothes. My only wish is that I had started sooner.

The RN I spoke to was very kind and explained the program and my needs well. She gave me suggestions that I believe will help me tremendously. Everyone should be so lucky to have her. I’m very sorry I already forgot her name. Hopefully I get same RN next time.

I’m so thankful for the care and attention I receive from my nurse. She always listens to my concerns, explains things clearly, and makes me feel comfortable and supported every visit. Managing my treatments and questions hasn’t been easy, but she shows patience, kindness, and professionalism every single time. I truly appreciate how much she cares about my health and well-being.

My care coach is very nice and answered my questions thoroughly and really seemed to care about how I was progressing. We discussed diet, exercise, and weight goals, as well as my time frame for weight loss. She got me scheduled for a follow-up after I switch to injections next month.

When I have my discussions with my coach, she is inspirational, supportive, and very upbeat. When I get off the phone, I just feel energized and ready for the next month. She is absolutely one in 1 million and I don’t know what I do without her Coaching.

The line about customer service being important is a lie. When I switched companies to get Tirzepatide at a better price I was already at 8.5 and they sent me a 2.5 dose. When I brought that to their attention, they gave me the runaround and after about eight email conversations, they said they would not give me the additional 6mg per dose that I need. Danny, the representative who I worked out on the phone in our second to the last conversation, he said “please don’t call again”. Nice service Medvi.

Other than the Zoom camera not working, I was still able to talk and it was nice to get suggestions and talk about our needs. We talked about my needs as far as fiber and water intake, and we also talked about my goal weight and how to achieve that reasonably.

Very professional and listened to all my concerns. Also, followed up with my goals to make sure everything was going toward satisfactory. Timewise was perfect. All my questions were answered and addressed.

After reading all the great reviews I decided to go with MEDVi. It was a huge mistake. I was scheduled for an initial appointment and I didn't have access to the camera and mic on my phone so I was told that my appointment would be rescheduled that day to a phone appointment. I never received any followup and after 3 phone calls and 5 emails still no appointment. I cancelled my account and did get a refund but was very surprised at the terrible customer service.

This was a great visit by my care coach. She was very realistic in goal planning and diet planning with hydration. She is a great coach, and you can hear her enthusiasm in her voice. I can't say any more, she was great.

They are a fraud. I ordered one product, paid for it. Doctor was going to prescribe a different product. I said I didn’t want that one. They attempted to get more money from me for the product I had ordered. I refused. I had paid in full and would not accept their other product. They refuse to refund my money. They recorded the interview so they have me on tape saying I don’t want it and they stole my money anyway.

Satisfied with coaching and suggestions received - always timely and professional too - encouraging and talks with me about goals and ways to maximize efforts. Focuses on my needs and individual situation.

Very satisfied with the service provided. I feel like I will be successful on my journey with the support that comes with my subscription. Very friendly and to the point! Will refer family and friends.

I had some complaints about communication and about my last visit in January. I expressed my disappointment with the program because I have only lost 15 pounds and I have been on the program since August.

MEDVi has you answer a standard health screening and then charges you $179 upfront. It's been 10 days and my prescription is still pending. They take your money and hold on it and charge your card a $1 every few days to make sure your card is still active. The amount of phone calls, texts, and promotional emails you will get is relentless. You will also need to speak with a "Dr" before they ship the medication. MEDVi doesn't tell you this when you first sign up, or at all. I had to figure it out by asking the chat. If you cancel, they ask why you're cancelling and it's a long process. Long hold times. BTW YOU HAVE TO ASK FOR A REFUND. They will not automatically give you one.

Some of the coaches are very good while others merely read a script. The customer service is mainly through India and they too are following a script. It is hard to find anyone that can understand the processes without having a script in front of them. The medical support is very helpful though. It took four months before I saw any results with the medicine so some questions about their compound effectiveness. Now it is working and I am hopeful.

Initial process was fairly easy and received my order within 14 days even though was charged $199 immediately. The ad said it would be $149. Refill price jumped to $399. Only way to communicate is submit online comment to support and wait 2 days for a response. Would not recommend when other companies are maintaining pricing as initially quoted.

My call this morning with Lauren was great. All my questions were answered. I gave a 3 star review because customer service told me I'd get a call 6-7 days ago. Because of the wait time for a call my questions were not answered in a timely manner but were answered several days later.

Setting goals was a good thing and hopefully I can meet them weather and other factors permitting. This first visit was good and good questions were asked during the time. I didn’t realize that the call would be Eastern time so I had students and I couldn’t direct full attention. The next visit will be more appropriate.

MEDVi is amazing having quick weight loss, any questions I have I always get a call back within an hr or 2, anyone wanting to lose weight highly recommend MEDVi. Started at 226 on Nov 4. Now 198 with medvi.

So far great customer service. Very prompt when answering Email. Very pleasant and thorough. RN visit this morning went very well, she addressed my issues professionally and with kindness. I was immediately set up with care provider.

Incredible doctors who are to educate and listen. Very easy to communicate with. Deliveries are quick and easy. Cannot beat the price. They have an app that is super easy to use and get in contact with them 24/7. 10/10 recommend.

Do not believe the BS this co says. Total waste of time. They say quick delivery just fill out questionnaire to see if you qualify. Then take your money right away 10! Days go by no delivery. I email them they say I need to fill out another form. I’m done with this place. Stay far away from theses scammers that lie lie lie. Not worth the hassle.

The moment my daughter said, “You seem happier lately,” I realized this journey wasn’t just about me. Losing 33 lbs with MEDVi transformed how I show up as a parent, partner, and friend. My patience is stronger, my anxiety is lighter, and my confidence finally feels genuine. What I gained most wasn’t weight loss—it was presence. I’m living in the moments I used to rush through.