MEDVi Reviews

Medvi is such an amazing source when it comes to finding the exact medication and help you need! The process was so easy and they have a great customer support chat system as well as email that responds right away. I have so much support when using this platform and I have been able to lose up to 10 lbs my first month! I am so glad I started and I finally feel like me again!

This company is smoke and mirrors. The medication they are selling is not real Tirzepatide. I ordered the tirzepatide pills which are a generic compound of basically B-12 and L-carnitine. You can get a comparable combination at any local health med-spa for 1/3 of the price. After two, months I noticed that the price rose from $199 - $399. I was wondering why I saw no visible results and then the news hit the media that this company is an AI company with medication that has not been tested by the FDA. A total SCAM!!

I’ve had such a great experience with Medvi! Their GLP-1 program really helped me start losing weight in a way that finally feels manageable and sustainable. I noticed a big difference in my appetite and cravings, and it made it so much easier to stay on track with healthier choices. What I appreciate the most is how supportive and straightforward the whole process has been. I feel more confident, more energized, and motivated to keep going. If you’ve been struggling with weight loss like I was, I definitely recommend giving Medvi a try—it truly made a difference for me!

Purchased the 3-month supply to try out the meds. What was never disclosed, authorized, or expected was a subscription. 2 months later, they charged me again. When I attempted to cancel, the process was very difficult. Upon speaking to a customer service person and explaining the whole confusion and lack of transparency to their terms, they still refused to refund this unauthorized charge. They quoted some random 72 cancellation policy. However, I am unable to locate any term/conditions on the website and in my account detail. Very suspect business practices and shady organization. DO NOT USE.

I got the medication. I was a very low dose and did not work. I was supposed to be charged $179.00. I asked for and got a higher dose which I expected to $299.00 for. I got charged $1314.00! I have been trying to get a response from the company about the extra money. I then read at a review site that there is a monthly membership charge that is NOT mentioned at the online site! False advertising?

Shady...They make the cancellation process difficult. My 1st attempt at cancellation (thru chat) was "I can't cancel here, you need to call this ##." When I called the number and conveyed I wanted to cancel, I was promptly hung-up on!! I had to call three-times in a row before I got a confirmation email for the cancellation!!! Who knows if they actually cancelled. Never again!!

It’s a total scam. They charged me $149 before even being evaluated by a doctor and now refuse to give me a refund with no medication approved. Beware, not a legitimate company.

I was apprehensive about ordering online, but the reviews I read matched up to my experience so far. The process is easy. The support is incredible. I’m in Week 3 and looking forward to this new journey of weight loss and celebrating me!

Misleading customer service-- I haven't started receiving meds yet but the sign-on is misleading, the charges are confusing (got charged for six months rather than monthly). Also started receiving additional Rx emails with no labels and no clue what they were for or who they were from.

I was very satisfied with MedVi the first 2 times I used them. Then they offered a 3 month supply for a discounted price when I signed up for, this experience was not satisfactory. I repeatedly wrote and called that the effect was negligent and I felt the dose or batch was bad. After 2 months they replaced 1 months supply but not the other 2. They made this a painful ordeal and I was wronged by several hundred dollars. I gave up because they made this a grueling process. I will not use this company again… extremely disappointed.

Started a new weight loss med and it’s been smooth so far, even just four days in. Ordering was super easy, and the dashboard was simple to navigate and track everything. My appetite’s already down a bit. Too early for big results, but the whole process feels really convenient and user-friendly.

I would have left zero stars but it wouldn't let me post this review without 1 so I added 1 just to post this because I feel it's important for people to know. Medvi has the most rude and unhelpful customer care I have EVER dealt with!! And for the price they charge that's not right and is very disappointing. We will definitely not be dealing with them ever again.

They took twice as much money as the advertised price and never even had a provider appointment set up. I called to cancel and was told that I am not eligible for a refund even though I never got medication. They charged $399.01 and sent me zero.

This is a subscription. They charge the monthly payment and don’t process the order until weeks later. I waited for weeks for the medication. I took the medication for a month and didn’t lose any weight. It was the opposite. I started gaining weight. When I called to cancel they refused to reimburse the amount for that month but they also refused to provide the medication. They stole my money because they didn’t provide the medication but refused to reimburse my money.

Buyer Beware – My Experience with MEDVi. If you’re considering doing business with MEDVi, take a moment to read this. My experience started normally, but quickly turned into a situation where parts of the original agreement were simply not fulfilled. Despite multiple attempts to resolve things directly and in good faith, I was unable to get MEDVi to honor the remaining contractual obligations. What stands out most is not just the issue itself, but the lack of clear resolution, accountability, and follow-through. At this point, I’ve had to pursue restitution through other means.

I paid for the medication a week ago and received no response. When I called, the representative acknowledged the issue and told me it had been fixed, and that I would receive an email within 24 hours confirming the update. Instead, I was later told an email had been sent asking me to schedule an appointment with a provider—an email I never received.

Run away as fast as you can. Pay attention to the fact that on this review site, there are more 1 star reviews than 5 star reviews. I placed an order for one medication and then received a receipt that I was charged for a different medication. I contacted them to cancel the order immediately but was told I could not cancel because I hadn't requested the refund within 72 hours. I literally asked for a refund within a few hours of the charge. I have been fighting them for over a week. They are refusing to refund me. The last thing they told me was that they would keep my payment "on file" so that if I ever want to order something in the future, I'll have that credit on my account. It's a SCAM. Don't give them your money.

Every person I dealt with was so helpful and very kind. I had a small issue with the instructions to join a meeting, but when I called customer service, I was given the information to assist me. The provider I spoke with was very kind and very helpful. When I talked to the dietitian, I was given some tips that I think will help in my journey.

The whole process of getting the medication was not hard and they have fast delivery! I would say that the medication itself makes me feel full and helps with my cravings. I will definitely recommend to others.

I’ve lost 6 pounds. I feel the initial process is simple and efficient. Taking the shot has been easy with no issues at all. I have not had nausea at all. I do feel it is helping my energy levels. I’d like to try a stronger dose if possible.

Started my journey about 8 months ago, and down almost 30 pounds. Never felt healthier and better looking. Experienced minimal side effects. Some nausea when increasing a dose but nothing that doesn't worth it for the amazing results. Thank you MEDVi!

This review is on MEDVi. This company is a rip-off. They advertise that you can cancel at any time and receive a refund. After attempting to cancel in the same day, 5 minutes after I submitted my request, they rushed a Rx order to my email. The website is very misleading, you think you're only being charged for one month and once you hit submit (at least in my case), they charged the entire amount $1914. Anyone interested in a class action lawsuit against this company???

This company is so incompetent, I kept trying to get my meds that I was approved for on their site. I heard nothing after that. I emailed them, they said it was because I didn't fill out a refill form. I let them know it wasn't a refill. I got the same exact AI automated response a bunch of times. Finally, I just filled out the form, but still nothing. Then an agent said it was because I needed an appt, I asked for what, he then said, " Actually, the order was cancelled." I will get a refund. Then asked me to confirm my account info, then logged out before I could. The next agent asked me why I wanted to cancel my order. This company shouldn't be trusted with medication, that's for sure! I wouldn't be surprised if someone has gotten seriously injured by them.

BEWARE. NO REFUNDS. DO NOT SIGNUP. PAYMENT IS CHARGED immediately. No refunds whatsoever unless you are disqualified from taking weight loss meds. I REPEAT NO REFUNDS WHATSOEVER UNLESS YOU PROVE YOU WILL DIE FROM TAKING THEIR MEDS. AND you must meet with their own doctors, and it is up to their doctors if they choose to disqualify you or not. Phone calls for customer service are quick and efficient to help. No long wait times. Agents are polite & respectful. BUT the no-refund policy is what did it for me. Thank goodness I was informed by a family member of the underlying family health history before the meds were shipped or I would have been out for just under $800. Still waiting on a refund but thought it best to let others know so they do not have to go through what I went through in case of a change of heart.

I would leave a zero if I could. I have screenshots of emails attached with time stamps to support the poor communication and lack of attention being given. This seems kinda scary when your health is at stake (and this is not a cheap mistake to make). Go elsewhere! Just beware before using this platform…. I asked for pill (you can see the screenshot of the link that brought me to signing up). My 1st meeting with provider before my prescriptions were approved, it was shared that they plan to send injection. I told them I wasn’t interested in that (I made that clear when signing up and wrote in my notes to not send injection) as the promotion was for pill at $149. The provider says I’ll send you an email with the costs before I submit the prescription for pill form. The same night I got the response showing $399!!!! Not $149. :(

This website charged $448.11 to my account within 28 days and never received any product. The price doubled within one month and when I tried to cancel they gave me the runaround and refused to refund me anything.

I have just started and I can say that the people with MedVi care about you. The first week I had so many questions and they were prompt and kind in their responses. They didn’t make me feel like I was being a burden asking what might have been a silly question. My first week has gone great. I have not felt nauseous and feel full quicker. My mind is telling me I don’t need to eat this or that and it’s very helpful for me where I tend to overeat on the sweets. I’m not craving the junk that I used to when I had a crumby day.

Don't subscribe from this company. They will not give you a refund for a refill you aren't getting. They also charge you double the second month which they aren't upfront about.

It took multiple calls and complaints to get meds which took over 10 days from the time they took payment which they would not refund. They, not me asking, put Niacinamide in my Tirzepatide. I have taken for 4 weeks and nothing has changed. Has not stopped cravings and no weight loss. Absolutely nothing! I'm wondering if I were to get it tested if there was the proper amount of Tirzepatide. With the Niacinamide which is red, you don't know. From inherent reviews I have read, multiple people who have spent over $1,000 also complain about Absolutely NO Results! If it's not clear, you can't even tell if what you are getting is not d or contaminated which would show up as not being clear. I'm going to have mine tested because I don't trust what I received as being the real thing.

Quick and easy! No phone calls, no red tape, I placed my order and it arrived within the week. The kit has everything you need in it, and was easy to use. Thank you! I especially appreciated the careful packaging it arrived in!

This is a complete scam. Do not do business with this company. They will take your money and not send you anything. This is a scam! I wish that I could add - stars!! Complete scam!

Horrible company to deal with. Their consultation process is a joke. I emailed them to tell them that I wasn't renewing the three month subscription and they cancelled the entire account, even though they still owed me a three month supply, that I already paid for. Had to deal with their "customer support", what a joke that is, to get the account reinstated. After yet another disappointing customer service I asked for a refund. WAS THEN TOLD THAT, PER COMPANY POLICY, THEY WOULD NOT REFUND ME FOR PRODUCT I HAVE NOT YET RECEIVED!!!! Do not use this company, they are thieves and con artists.

It was super easy to enroll and obtain the tirzepatide medications. I have been able to reach customer service with question and my questions are answered quickly. I am pleased with my weight loss.

Totally true… Medvi has been a terrible experience. I began to use the product and meeting with their “doctors”…Usually a nurse practitioner. It was fine until my PCP diagnosed me with diabetes and gave me a script that my insurance would cover. Then the MEDVi doctor told me I could not have the MEDVi GLP-1 and MEDVi (the company) said their refusal wasn’t enough to refund the $399.00 they had already charged my HSA. This is theft in progress. Once the MEDVi doctor would not approve the compound, I should have been refunded the money. Don’t use this company.

I really like the promptness and how helpful the customer service is. Every time I have needed help they get back to you quickly. The shipment was very fast and delivered very professionally. I would recommend this product to anyone who is looking to lose weight.

The process was faster than I thought and very thorough. MEDVi isn’t trying to sell just to sell. They are actually trying to ensure you receive the right care and explore your options! Also reaching out to them after the initial visit is easy too!

Very easy to work with - they took my goals and concerns into account when prescribing my medication. I was offered a same day appointment with provider. My medication was prescribed the same and shipped overnight.

Outstanding company! Customer service is top notch. The whole process has been easy. I would recommend Medvi to all of my friends. One week in and I am already down 4 lbs. I am totally pleased with my experience so far.

I had been on a GLP 1 for a year before I contacted Medvi with 0 side effect. I contacted them because they were significantly cheaper than my previous provider. Mistake. I signed up for their 3 month plan at around 700 dollars for a three month supply. Seemed like a good deal. The quality of the GLP 1 was low quality - provided by a compounding pharmacy in Texas. Was sick as a dog. I contacted them for a refund for the remaining 2 month supply (which I have not received) and they "reminded me" of their "no refund" policy - Which is not obvious at all on their website. So I wound up paying 700.00 for what amounts to 2 injections that made me very ill. Use your doctor if you need this type of medication - these guys are just in it to fleece you.

I had such a great experience using MEDVi and wanted to share a detailed review for anyone considering them. From the very beginning, the entire process felt smooth, professional, and actually personalized. Signing up was simple, and I really appreciated how quickly I was able to connect with a provider who actually listened to my goals instead of giving me a one-size-fits-all plan. They took the time to understand my health history, my lifestyle, and what I realistically wanted to achieve. Starting Tirzepatide through Medvi has honestly been a game changer for me. The guidance I received made me feel confident and informed every step of the way. They explained dosing clearly, checked in consistently, and made sure I knew what to expect—not just physically, but mentally as well. Anytime I had a question, I got a fast and helpful response, which made a huge difference.

No weight loss, and renewal prescription has not arrived in a timely fashion. Had trouble getting their attention at the start so I was getting the correct dosage since I had already been taking Tirzepatide before signing up. Also said that I had to talk to a MD but I never did. The drug just started to arrive. Most emails I received regarding a complaint were 'canned'. May be OK but too early to tell after two months.

What surprised me most was how steady my appetite became after starting MEDVi’s treatment plan. I’ve lost 30 lbs, but more importantly, I don’t feel those intense cravings anymore. It’s not about willpower now—it just feels natural to eat less.

The process was very easy, the virtual appointment with a doctor was very straightforward and there was no issue in getting my first month of Tirzepatide. The only thing keeping it from being 5 stars is the lack of transparency with the pricing after the first discounted month. It had $350 scratched through to the discounted rate, which would lead someone to believe that $350 is the normal price. But it's never directly told to you. Then it turns out that it is $400 instead for the subsequent months. (At least that's what I can assume based on their further offered discounts, because I still do not know what the price is for the next charge). But overall, the product is good, and the process is solid. I would recommend.

Awful experience. Hidden fees, bait and switch. Went from $199 the first month to $400 the second month. I paid it and then decided that when that order was almost gone, I cancel. They did not let me cancel and then charged me another $400, yet didn't ship any product because I cancelled. That's called theft! Customer service keeps shooting me down stating untruths regarding when I cancelled and so on. Fighting this with my bank now. Stay away from this company unless you plan on throwing money in the toilet.

This place is a scam. Not one pound lost. Placebo provided. Price doubled with next order. Refused refund when immediately attempted to cancel. Said it was already compounded. They obviously compounded that saline in the three minutes that passed.

Fast effective, includes glycine and they gave me a nausea rx also. Customer chat ineffective however and rep would not help when my discount was not applied. ✅

Wrongfully charged me twice and would only refund me for one of those errors. Continued to transfer me to someone else until they said I would get an email within 2 days. Never received an email and had to again call someone and go through everything over again. Took 2 plus weeks to receive half the refund I was entitled to.

This company will charge your credit card BEFORE you are approved for the medication refill, which means that if you decide to cancel, you will still be charged with no option for a refund, if you decide not to refill. And you will not get that prescription that you paid for. All of the phone operators are foreign so they are hard to understand. You have to jump through hoops to get anything accomplished. Multiple phone calls about the same issue. DO NOT sign up for this company's GLP1 service. They are terrible!

The process was simple, and they answered all my questions throughout. The medication came right to my door, and they even prescribed medication for potential side effects. I have not yet lost weight, but it’s very early. I just started the medication.

So far I'm giving Tirzepatide and MedVi 5 stars. I've been on Tirzepatide for about 2 months. I am 52 and was struggling to get weight off. I wanted to lose about 30 lbs. I was already following a diet but the weight would not budge. I decided to try this to see if it would help and boy did it! In 2 months I've lost 18 lbs! I'm just using the micro dose too. I decided not to increase my dosage since this is working. Let me first say, I do eat! I still eat 3 meals a day. Tirzepatide has really just helped cut the food noise out of my brain so when I eat now I have no issue following my healthy eating plan and the desire to cheat has become non existent. I still get hungry, just less so. I'm probably eating healthier now than I ever have in my life.

Despite explicitly canceling my service… Despite explicitly canceling my service and withholding any refill authorization, MEDVi proceeded to charge my card. This charge was made without consent and may constitute a violation of consumer protection laws governing unauthorized billing. Such conduct reflects either gross negligence or a systemic failure in your billing processes. I demand an immediate refund, written confirmation of cancellation, and assurance that no further charges will occur. Absent a prompt resolution, I will pursue all available remedies, including formal disputes and regulatory complaints.

10/10 session so far. With working out I have lost on average 5lbs/week. Appointments have been great without issues. A lot cheaper with insurance but not very expensive without insurance since they have payment plans.

I started using MEDVi a few months ago when I was trying to find a more practical and less stressful way to manage my weight. Before this, I used to rely a lot on tracking calories and thinking about portion sizes throughout the day, which often became mentally tiring and difficult to maintain consistently. In the beginning, I didn’t notice any major changes right away, but within a few weeks, I started to feel a difference during meals. I would get satisfied with smaller portions than I was used to, and I didn’t feel the need to go back for extra servings as often. This change felt gradual and natural rather than forced.

I realized something was different when I left food on my plate without even thinking about it. The medication from MEDVi helped me drop 26 lbs, and I’m no longer eating out of habit. That shift alone made me feel more in control than I have in years.

By now, there are many options to placing an order online for GLP-1s. I was so fortunate to find MedVi as my one true source. They’ve been so easy to work with, a great resource for questions, and always a timely response to my requests.

This medicine has helped me a lot. I have always struggled with being a bigger girl but after 2 kids I wanted to finally feel good in my skin. The medicine was easy to use and the staff was awesome and effective.

Great service. Received medicine fast but feel like I was tricked. Ad said $149 a month period. Price did not change due to dose changing and now at my 1st refill price tripled. Rep said I read ad wrong and the first start is $149. Hate to say it but you can't even get a appointment for dietary help so I'm definitely am upset.

MedVi is very easy to deal with. No hidden extras. You get free support amd so much more. The shipping is fast. It comes the next day for me. You can trust MedVi with all you health care needs. The customer support is great.

I am on my second week lost 4 pounds. My appetite was on and off with cravings, but I am recently noticing I am not eating everything on my plate in big portions. No side effects. Just little stomach gas here and there. Tad nausea one morning first week then went away. Was approved, received package, came with good instructions. The customer service has been helpful with my questions. They even have discount deals for my next shipment.

I am so happy with how everything has gone so far with MEDVi. I had my first consultation on a Saturday evening and had my first set of shots by Tuesday afternoon. There’s no question they won’t answer. The support is wonderful. Highly recommend.

I could give zero stars I would. Price started out being one thing then more than doubled for second order. Also, THEY WILL NOT GIVE YOU YOUR MONEY BACK!!! This is a subscription service and they will take the money out before you even order or fill out the order for 2 medication. Then once you cancel they won’t let you order the second round of medication even though you already paid for it. They are a scam and a heartless company.

I am extremely disappointed with this company and my experience has been unacceptable. They charged my credit card a total of $448.11 for medications that I never received. Not only did they fail to deliver what I paid for, but they continued charging my card without providing any product. I have reached out multiple times via email trying to resolve this issue, and instead of correcting the problem, they ultimately refused to issue a refund. This is completely unethical and feels like a scam. A company that takes money, does not deliver its product, and then refuses to make it right should not be trusted with anyone’s personal or financial information. I am now forced to dispute the charges and report this to consumer protection agencies. I strongly urge others to avoid doing business with this company.

I ordered via an online ad (first mistake). Ad stated first shipment was $199 and subsequent shipments $249. First came with no issues - second was charged at $399. I contacted Medvi the same day the payment posted to my bank and expressed my concern the charge was more than expected and my desire to cancel. This concern and cancellation request was made via online chat, email, AND a call to customer service. The order had not yet shipped yet they refused to refund or cancel - two days later they shipped the order anyway. I disputed the charge with my bank but when I went to my account with Medvi to print the communication off for support - somehow my chat history with them is now gone....

Medvi has delivered excellent service with the shipment of their products, knowledge and customer service. They have answered all my questions and made me feel confident in my weight loss journey. Amy has been wonderful to work with.

Scam. Do not trust this company, do not buy anything. They are selling!!!

This is what happened with me. I told them to cancel my subscription and refund my money and I will send back the package without opening it. They refused saying that this is against the law for returning medication and that they have NO REFUND POLICY AFTER DELIVERING THE MEDICINE. If you don't check your card statement, you don't know what they charged you. Do not fall for this SCAM. As you see in the screen shots I uploaded, they don't tell you what's the sum charging you next. AND THEY WILL REPLY IF YOU ASK FOR A REFUND THAT PER THEIR POLICY THERE WILL BE NO REFUND!

Do yourself a favor and find another online service. I have used them for several months and every month I have to make several calls to customer support to make sure the medicine is delivered. The last straw is charging my credit card twice and refusing to back the extra charge out. I was told they will be using it as a credit for the following month. If this was a company that was competent up to this point that would acceptable, but there is nothing for me to believe It won't be a hassle next month too. I obviously will be moving on to a more reputable company.

I would not recommend this company to anyone, please do your research. First I received my medicine in a container that was burning hot. I call and they say that is OK go ahead start using your medicine then I go fill a needle and the medication is reddish. I call and say what is going on, they say oh it is mixed with B12 which I did not ask for. So I go see my doctor, he immediately says do not take that as it will make my fatty liver even worst, also my kidney as I only have one as I am a donor which I disclosed to this company and they said it was OK. Now they will not refund me knowing it was Their error. Obviously they do not have real doctors looking at any of these medical questions. I DO NOT RECOMMEND

If you enjoy watching your bank account bleed while being insulted by the people responsible for it, then Medvi is the company for you. For everyone else, stay as far away as possible from this predatory operation. The "Empty Promises" Products. Let’s start with the basics: the products don't work. After consistent use, it’s clear that their offerings have zero efficacy. You aren’t paying for results; you’re paying for expensive packaging and a heavy dose of placebo that never kicks in. It’s a total scientific and consumer sham.

Great service. Simon helped answer all my questions and was available when needed. There is also chat available when questions arise. Fast response time. Happy customer!!! Everything is explained in detail on medication and how to administer. There are also dietitians available for consultations. Happy with this process so far.

The absolute worst! From start to finish, this was the most frustrating experience I’ve ever had with a weight loss company. Everything went wrong from start to finish and it took over 2 weeks for my medication to be processed and it was done incorrectly in 3 different ways. Do not use!

They lie and they basically try to steal your money. They are unorganized, and their customer service is beyond awful. ABSOLUTELY AWFUL BUSINESS!!!

Just took my 3rd injection. As of today, I have lost 8 lbs. I have had no side effects at the current dose. The experience has been good. The only issue to this point, has been with actual phone conversations. Being from the Midwest, I have a hard time understanding the people at the call center. The accents are very strong.

If I could give this company zero stars I would, WORST company ever, first month charged me $149, then today they charged me $300. When I called and complained, they were willing to cancel my account with NO refund and NO medication. They never even discussed the increase in the beginning. DON'T DO IT, STAY CLEAR OF THIS COMPANY.

Do not, do not trust your health or money with Medvi! Buyer Beware applies heavily with this sketchy company. This untrustworthy company cost me $1000. I placed an order for the first time but then requested within an hour of welcome email to cancel the order. The provider had not even approved the order at that time. The welcome email said the provider would take 2-3 business to review for approval. Nope. Four hours later (early hours after midnight), I received an email from a nurse practitioner with the approval.

My experience has been wonderful. From the ordering, to speaking to Healthcare professional, and even scheduling. Everything very professional and informative. If I have the opportunity I will definitely recommend MedVi to friends and family. The informative guide sent with the medication has also help. I loved the fact that a dietitian's services were also offered along with labs.

It’s hard to login. I wish you had an app or a website or some way it was easier to login and keep up with my information and when I have questions. I pay too much money to get AI assistance. It takes me so many times to get your passcode and have it entered in flip back-and-forth from text messages to the website. It’s frustrating.

My experience was nothing but positive. All of my contacts were helpful, quick and nothing but helpful through every step of the way, especially Farrah. She is truly an amazing person. Everything from the clinical to customer service ends were professional, and the product itself gave proven results. I would highly recommend this company to many more people looking for their GLP journey to be successful.

My name is Kristie. I have just started with Medvi and have been very pleased with the service I have received so far. I have been taking GLP1 for sometime. Medvi is much more convenient than having to travel twice a month to appointments for medication. It has been lower in price than the office I have been with for months. Being able to talk with the same person about my needs has been super helpful also.

I joined MedVi 2 weeks ago. My medication came so fast. The team has been so kind and efficient. I already dropped 10lbs in 2 weeks!! With the medication and working out. Those has been the biggest blessings to me in years!! I'm excited for summer for the 1st time in years!@

MEDVi charged me 21 days after I called and canceled my subscription. If you decided to try it, then cancel, call your bank and block charges from Medvi. Don't trust simply canceling your subscription. I tried the first dose and did not like it. My doctor clarified this was a compound medication, not Tirzepatide. She said the compound available through Medvi is wildly unregulated, possibly dangerous, and while she "legally couldn't advise me not to take it" she was going to order labs "just to make sure your liver and kidney are functioning okay".

I canceled the service the day after I paid $199.00 for the product. They allowed me to cancel the subscription but apparently there are no refunds. They state it is on their website but unable to locate. I have written over 20 emails trying to get this resolved. They said that they would send the product but have not as of yet. I can't seem to find anyone that can give me a straight answer. If you won't give me a refund, at least send the product. Otherwise this company has essentially stolen the money. They kept the money and will not send me the product or give a refund.

My personal experience with semaglutide is phenomenal!!! I have no words to express how amazing this product works.. I started on 3/26/2026. When I started I was at 204 pounds.. Today on my second shot am at 194.4! I can tell you I had nausea once I took the zofrin it was taken care of!! Now take the zofrin first then I do my shot.. Also I use the treadmill and the stationary bike because I personally loved the gym.. My sweet crave has disappeared… I feel so energized even though my food intake is less I try to eat very clean and I stay hydrated!!! I can see my shape coming in again after 3 C-sections and a menopause belly (😂😂😂) am beginning to embrace my body again. I can’t wait to see more as I keep showing up for myself!!

My sign up price was $149. When I refilled it jumped to $299. I found nothing in the information that the price would change monthly. They are refusing to stick to the advertisement of $149 month. I spoke to Bailey ** at customer service, very rude and said they offer no discount.

I generally don’t write negative reviews about companies, but in this case, I feel it’s important to share my experience to help protect others from what I believe are unfair and misleading practices. This company presents its service as flexible, suggesting that you can refill your prescription as needed and be charged accordingly. However, that was not my experience. Initially, I was offered a discounted price of $149, which seemed like a great deal. After 28 days, I was automatically charged $299—despite not requesting or submitting a refill.

Complete scam. Told me that I needed a Dr approved letter stating I am not eligible for the program. Sent it in and still refusing to refund the $399 charged despite not receiving any medication and following their "updated policy". My bank is investigating and hopefully will be able to resolve this. Very unprofessional, unreliable, and illegitimate. Definitely a scam company with no real departments only agents that swap you back and forth to continue giving you the runaround.

I had a very disappointing experience with Medvi and would not recommend their service. My appointment started over 30 minutes late, which was frustrating on its own. When the provider finally joined, they seemed completely unprepared and had little understanding of what I was actually looking for. Despite clearly explaining that semaglutide does not work for me, they continued to push it instead of offering alternative options. It felt dismissive and unprofessional.

Run from this place. They screwed up my original order. Tried to charge me 3 times the original amount and when I cancelled, they refused to send my money back. And charged me more money the next day. These people laugh at Vets on a fixed income. No problem screwing me over. Do not trust them. I have a stack of emails where they steadily contradict themselves on policy. I am so angry how they stole my money from me. With absolutely nothing to show for it but their smug emails. They will respond to this like they did on TrustPilot. A total smoke screen. The attached TrustPilot review she sounds like how dare our customers suffer. We need to do better. Then turns around and screws me more.

Of all of the sites that offered these weight loss drugs, I opted with Medvi because it came across a bit more professional. My initial experience was pretty good. Luckily, I did not experience any side-effects from the drugs. It took about the first three weeks before I began to see weight loss, but it did slowly begin to show results. I did hit a plateau though once I got into month 3. I had a consult with their team, and they said it wasn't unusual. I had given this new approach 5 months max, so between the extra long plateau of not losing weight and the upcoming deadline, I decided not to continue.

When trying to cancel subscription due to being unable to take the medication anymore I was told, "Sorry we just charged you and will not refund." It was the same day! Then I received an email that said "fill out the form and we will send your medication." You cannot force someone to take medication they no longer feel comfortable taking as well as you cannot charge for a service that is not being utilized. Apparently I am not the only one who has experienced this as there are online communities full of questions about this company and practices.

The company was decent. HOWEVER, I cancelled my subscription three weeks before renewal date. I was still charged! Took them two months to resolve and then I didn't get a full refund because of "administration fees due to their updated refund policy". Over and over again they admitted it was their fault. I would not use this company just because they took money that was not theirs and would not return all of it. Very disappointed.

I have been using Medvi for 2 months out of the three-month Tirzepatide drug, and I have mixed reviews. The acquisition of the new customer was excellent; the follow-up and the online doctor visit were excellent, and they sent the drugs within 48 hours. The Tirzepatide, though, is a joke. They first sent you the lowest dosage possible, then next month they ramped it up a bit, and I've lost maybe 5 Ibs in two months. I did Wegovy for 2 months and lost 30 lbs. I thought I could switch to a generic, keep up the pace, and I was wrong. The Tirzepatide is like taking a vitamin. I even increased my walking to twice a day, but there was no change. I wanted to post because I too read people's posts before I made the move, and it's not worth the money in my opinion.

If I could select minus 5 stars I would. Absolutely the worst service I've ever had with a company. Going on a month now of multiple video calls, emails, and phone calls with no medication and being charged $150 to sign up. They send misleading emails, do not have keeps notes from previous contacts, and of course have people who are hard to understand on the phone. I've been hung up on and every time I call I simply as for a call or email back that the process is moving along and never hear back. I will then call in and have to restart from square one. This last time I was finally told that my medication would be here yesterday and it didn't show so I called in this morning and the lady said it was because I cancelled my account. I was told to go ahead and cancel to get the 1 month supply for my $150, then told on Friday it was on it's way only to find out it was not. This company is pure trash, please avoid at all costs!

I canceled my subscription due to their product making me ill. I received the cancellation and an email apologizing for the inconvenience and stated I would no longer be billed. I was still billed $300 for the next prescription, although I canceled and never received the product. When I caught the error, I reached out to the company who stated I canceled my subscription, therefore I couldn’t receive the medication. I explained that was accurate as I no longer wanted the prescription because it made me sick.

I was nervous about starting medication, but MEDVi made the process feel straightforward and well-supported. Within the first few weeks, I noticed my appetite was more controlled and my cravings were less intense. I’ve now lost 30 lbs, and the progress has felt steady and realistic. The biggest change has been how calm I feel around food. I’m not constantly thinking about what to eat next, and that mental clarity has helped me stay consistent without feeling overwhelmed.

I had an extremely frustrating experience with MedVi and would strongly caution others. I terminated my account, yet my membership was continued and I was charged for an additional 30-day supply—this occurred two months after my initial supply had already run out. When I reached out to address the issue, I was told the charge would not be refunded, despite clear evidence in my account showing that my membership had been canceled.

SHUT THIS COMPANY DOWN ASAP. They have stolen $1,047.40 from me and won’t give a refund. I have not received any services or anything. Called within 24 hours to get this cleared up and customer service gives me the runaround and has not been helpful at all. I am tired of sending emails and trying to get this resolved since they have told me they don’t process refunds for anyone: this is the most unethical thing I have ever experienced and encountered. Report this company ASAP. How are they still up and running?! I will be taking this to lawyer support now, and will not rest until I have been refunded: they think they can get around hard working customers and just take their money and this is NOT okay at all.

I’m beyond frustrated with my experience. Medvi took my $300 payment on March 19, and my prescription was sent to a compounding pharmacy. An email I received the morning of March 20 clearly stated that shipping would take 3–5 business days. By March 26, I still had not received any shipment confirmation, so I called customer support. I was then told it could take 5–7 business days and that the order was still being processed at the pharmacy. I was advised to check back the next day.

I started with MEDVi with high hopes for losing weight. The 1st month was good, the next few months weight barely coming off, along with multiple side effects (throwing up, diarrhea, constipation, fatigue). I stuck with it for a few more months, now I'm tired of it and not really losing weight. So I contacted them as I had prepaid for a year, asking for a refund of the remaining 8 months. Basically they are refusing to refund my money stating "Due to this structure, we are unable to offer refunds once a subscription has been initiated. Additionally, in accordance with our billing policies, we are unable to issue refunds for payments made after the billing date". I consider this stealing!! If anyone has any suggestions to help me get my refund, please let me.

BEWARE! I had an extremely frustrating experience with MEDVi, and I would strongly caution others before doing business with them. Their customer service is, frankly, some of the worst I’ve ever encountered. After placing an order for their product, I never received any shipments after the first set. When I reached out for help, I was met with slow responses, vague answers, and no real effort to resolve the issue. What’s most disappointing is their refusal to issue a refund—even though the product was never delivered. Instead of taking responsibility, they seemed more interested in deflecting and avoiding accountability. It felt like I was being ignored rather than helped.

MEDVI is the biggest rip off on the net - don’t waste your money. It’s a scam.

The first week on the medication, I noticed my appetite wasn’t running the show anymore. MEDVi helped me lose 28 lbs, but what stood out was the control I felt around food. I wasn’t constantly thinking about snacks, and that mental quiet made everything easier to manage day to day.

I wish that I could give zero stars. I made the mistake of choosing this company to purchase a vial of Tirzepatide for $199. Several weeks later, a charge in the amount of $399.01 was CB argued to my checking account that did not authorize. I immediately called MEDVi to demand a refund. I was told that the refund had been processed. Three days later the charge had not been refunded so I called again. I was told that the matter had been escalated and I would receive a call within 24-48 hours. One week later, despite several phone calls and numerous emails, I have never been contacted and have not been refunded. I was never told that the prescription would continue without my authorization and would have never agreed to pay $399. They bait then switch. I have filed a complaint with the BBB. This company is crooked and are thieves.

Give them an account that you can spare or prepaid. Once they charge you they do not want to give you any refunds. I signed on for a special Trizepatide offer just to see if it would work faster than the Semiglutide I already took. Not really. They charged me the second batch without my completing a refill meeting so when the NP changed the prescription she thought I would get a refund. When I chatted with customer service they could not comprehend that my subscription changed. Over & over I told them I am not getting Trizepatide. Then they finally said the remainder will be credited to the next month. But they do not give you transcripts of the chat. The website is very basic and doesn't show balances or allow you to change accounts for billing. They ask you to submit photos of previous medications but it doesn't even save it so they can start you at a base amount. I went over this with the NP.

Do not work with this company. I found this ad and website last month. Read everything. I was excited that the price for me was doable at 149.99. I put it in my budget and was confident I could make it work. I'm a single mom of 5 and wanted to do something for myself and it was to focus on my weight. First month 149.99. Today I see a charge for 299.99. Call the company within 5 minute of the transaction and ask for a refund and a cancelation. I'm hit with per our new policy's we don't do refunds but I can cancel your subscription. I'm told since the payment already went through I can't get my money back.

Horrible!! Buyer Beware!! Tried to contact the company via the SAME email and phone number they had been communicating with me on and was informed that it was not a valid account!! They DOUBLED the price and charged my credit card without sending me any medication. My credit card company would not honor the complaint since I had accepted a charge from MEDVi previously. Also, this medication did not do anything for me. No suppression of appetite, no weight loss! That is why I wanted to discontinue services.

If I could give this company a zero star, I would. When I filled out the start up docs, the website claimed no hidden fee. I paid a bit under $200. My understanding was that that was a permanent fee each time I was given a refill. When I filled out the form for the 2nd time for a refill, there was no disclosure of a change of cost. Yet, when I checked my bank account, $399 was withdrawn. I called same day to cancel and ask for a refund but was told 'no refund based on policy'. This is called fraudulent. If they are on the up and up, why wasn't this fee disclosed during the documentation process? They deliberately did not disclose this.

Like many people in these reviews, I did not receive product but was charged $399.00 and then was told I would get refund. Then later was told that they don't refund. When you don't send the product, then you should refund the money... plain and simple. I have saved all emails and have solid proof that this company has questionable practices.

This company is corrupt. They are fraud and they steal your money.. I signed up for the trial and the medication increased my heart rate and caused me to have chest pain so I stopped taking it. Then before I knew it they charged me $299 the next month for a medication that I can’t even take and I did not receive any medication nor do I want any. I asked for a refund because I did not realize I was getting charged $299 a month. I did not realize I signed up for a subscription and they will not give me my refund as far as I’m concerned, that’s the same thing as stealing.. I would not deal with this company for one. Their customer service is rude and are hard to understand.

I'm at a loss. First, my first month on the Tirzepatide I was charged $179 for the medication. My second month, it sky rocketed to $399.50! I contacted customer service and was told that's what they do. Okay I guess. I decided after month 2, I unfortunately, will have to cancel my prescription. Month 3, I received the intake form to fill out. I didn't fill it out expecting that they cancel my prescription. No form, no medication. Instead, they went again and charged my account the $400. When I saw that they went ahead and did that, I contacted customer service and let them know that I cannot afford the medication and that I would like to cancel my prescription. They responded that is against company policy to provide refunds. WHAT!!! Okay, I get that kind of. I responded that I then want the medication I had paid for and after that, they can cancel my account.

This is a very dishonest company. I was diagnosed diabetic and was told by my doctor that I could not continue to take their medication due to its counteractivity with my newly prescribed meds. They did not send my medication for 2 months and charged me for it and refused to refund my money. Go elsewhere for your weight loss meds or they will end up ripping you off as well.

A complete rip off. Been charged $$299.20 for four months and not received anything. When tried to call to cancel it and get my money back was told that’s not an option. Would never trust the company.

Be careful when ordering GLP-1 From a company called MEDVi! They will take multiple payments out of your account. They swiped my card 3 times and never received the product. When I called the company they said they would refund but again still haven't received my refund! Don't order products from this company. I've reported them to the Federal government for wire fraud! Please share this information with everyone.

Updated on 04/08/2026: This is now my 2nd review of this company and it has gotten worse. I developed an allergic reaction to the injections and had TWO scheduled video consultations (9am & noon) to which no one showed up for. In the middle of my work day I am sitting logged in to this video chat and wait for 20 minutes (both times), and no provider ever showed up. I now have zero faith in this company or their "providers." Are they even legit? How does a medical person just not show up to a scheduled appointment? They have $750 of my hard earned money and it has been a complete nightmare dealing with them. Who owns this company? I'd like to speak to them.

Zero weight loss, save your money and disappointment. I purchased a 6 month semaglutide GLP-1 program for over $1300 and received no benefit!

I was going to order the Semaglutide as I had been on it before and did well at .1 mg. It just got to expensive with the other provider. They needed confirmation of previous higher than beginning dose of .25mg. While waiting I suffered a cerebral event and was informed I COULD NOT take that med right now. No prob as I wasn't approved because my Dr never ok'd higher dosage. Invoiced for full amt of 399.01. After 4x on hold and speaking to 2 separate people, I now have to be disqualified by their MD in a video appt. Then MAYBE I'll get a refund for a product I have never received.

They advised that the vial will be coming refrigerated on cold ice. Mine came in a Styrofoam box, but was warm. The ice had already melted. I live in Florida, so it was sitting out in the heat for a little bit. I advised the company of this and they wanted to tell me that it was still safe to use. If you advertise something that’s supposed to be coming refrigerated and it comes warm. That’s just not acceptable. They would not send me another vile. They wanted to charge me for another vile. I told them to cancel my subscription that this was not acceptable and to this date over a week later still have not gotten my refund and now they’re questioning why I want my money back the company seems very shady to me. Was not happy with the customer service. I got at all.

We started Medvi Tirzepatide in Jan. 2026 and their communication is terrible using a 3rd party online medical professional. When requesting my 1st refill the rep. did not understand dosages and sent the wrong dose medication. After both my wife and I were finished/frustrated with Medvi, I cancelled my subscription, got a confirmation and within 1 hour they charged me for another refill just to get another 399.00 out of me. When I called to dispute they refused to refund money. So they are sending me the wrong dose again. Also, they did the same thing to my wife and we are out 798.00.

Find another company to purchase your Semiglutide. This is subscription based and you're charged whether you check in on time or not and it’s priced higher than other companies available.

MEDVi disqualified me from their program before I received all of the meds which I paid for. They then charged me for another three months of meds after being disqualified. Now they are refusing to refund my money. I may have to explore my legal options if they continue to refuse a refund. In my opinion, this is fraud.

Would not recommend them at all. They make it impossible to cancel a subscription. I emailed. Messaged the CEO on LinkedIn. Called and got disconnected 4 times. I finally just called AMEX and have them block the vendor account.

Money grab. Don't waste your time or energy on this company. Completely dissatisfied with my experience and result. When I tried to share my experience they continued to charge me without consult and acknowledgement of my dissatisfaction of their "service". This is not a health care company. There is no patient care present. Just make sure the credit card clears. Run away from this place.

Horrible customer service!!! I did not want to continue with this medication being that it made me sick and I did not lose any weight on it. I tried calling the company to cancel my subscription and was left on hold for a very long time. My credit card was charged again for $774 (3month supply). When I finally got through to somebody she said she would cancel my subscription but will not refund my money. I don't know what else to do in this case other than get an attorney for my reimbursement!!! Horrible company. I DO NOT RECOMMEND.

First off the initial setup and approval was very fast. $179 no problem. Pills arrived and I noticed they were all sticky and stuck to each other and the cotton balls in the bottle. I reached out to Medvi and they could not provide an answer or seemed concerned. I chalked it up to being a new compound. I was getting low on pills and logged on to the portal to verify refill. I submitted the form and was charged $399. Now I had lost 10lbs so accepted this new charge even though I never read anything about the increase. I ran out of pills and contacted Medvi again they stated the refill was being compounded and would ship soon. 2 weeks later still no pills and no communication from Medvi.

They send vials that aren't sealed properly then refuse to replace them unless at cost stating a 7-day window. After paying monthly for 3 months they sent damaged product. At cost only replacement despite them sending damaged product.

I placed an order for a 3-month medication supply totaling $1,000. Within 20–30 minutes, I canceled the order after realizing the cost was too high. When I contacted customer service, I was explicitly told I would receive a partial refund of $697 within 5–10 business days. However, I later received an email stating that I would not be receiving any refund at all. This is extremely concerning. I made my cancellation promptly, well within a reasonable timeframe, and was given clear information by a customer service representative that turned out to be completely inaccurate. At this point, it feels like I’ve been misled and unfairly charged $1,000. I would strongly caution others to be careful when ordering from this company, as the refund policies and customer service communication appear to be unreliable.

I met with a virtual doctor for Semaglutide injections. Upon my first shot, I felt shaky and dizzy. I reported it to them and discontinued use, describing these symptoms on the portal with a doctor. They so charges me for 2 months after that, even though I called and left messages. They said they would but refund me. I am out 600 dollars and seeking solutions before litigation.

One of the first things they tell you is a full money back guarantee. Not true. They bill ahead of your use, but you can’t order your refill until a few weeks later. The medication in not consistent. I could tell when it was working and when it wasn’t. They have the worst customer service ever. Every is had to be escalated and a promised call back & follow up email that never happens. I cancelled my account in writing and alerted my credit card company. Two weeks later I was charged again. I’ve had two charges with no opportunity to order meds, which I wouldn’t, and no refund. I have filed a complaint with the BBB and a dispute with my credit card company for two unauthorized charges. I’ve been promised so many call backs from a “manager” it’s a joke . This company is a major scammer, relentless and cruel.

Charged my credit card with out authorization. I put credit card in and then decided to cancel and they sent product anyway... 200.00 dollars!!! CUSTOMER SERVICE WAS RUDE!!!

I originally purchased a 3-month bundle, so I was locked in on the price total being $1047. When I refilled my first month, I was charged again the $1047 and when I inquired several times was told I was not due the credit. I continued to get them to look into it further, sent statements showing the charges and dates and finally an associate was able to see that I was correct and due the refund/credit of $1047. I'm still waiting, then received an email stating I wasn't due because the meds were already shipped. Well, this was my first refill, and I was due 2 refills in addition to my 1st due to purchasing a 3-month bundle, and I'm still trying to get my $1047 back. BEWARE!! They are not the easiest to work with, and $1047 is a lot of money to lose. Still waiting for my credit/refund!!

Don’t do business with this company. They lure you in with a low upfront cost then they charge you early and early every month and don’t deliver the product that they say are charging you for. I canceled my subscription and asked for a refund for the two months that they took founds from my account and did not receive the medication. Then they told me that’s not company policy and that they would not be giving me my money back so I’m out $598.22 for the two months that they took money from my account.

I cancelled my subscription due to the reason that the medication was starting to make me sick. I called and spoke to their customer service to cancel so that they don’t charge me for the next cycle. However, I checked my bank account 3 days later to see that I was charged $299. I emailed them and told them that I had cancelled and to refund me the money but they straight-up refused my refund. Please do not buy from this company, they will keep stealing your money even after you have cancelled and not issue a refund.

MEDVI is a scam! Ordered March 10th, still have not received the shots, they input the wrong address, so it's somewhere out with UPS. They refuse to issue a refund. They were not concerned with anything but getting my money. I can't tell you if their product works or not because you're charged and never receive anything.

I was charged $399 by MedVi for services that were never provided, and my experience has been extremely frustrating and unacceptable. First, I was charged without completing a proper refill request. When I contacted customer support, I was told that a refund was not possible because the medication had already been sent to the pharmacy, and that I would need to speak with a medical provider. However, when I spoke with the provider, I was informed that the medication had NOT been sent. Despite this contradiction, I continued with the appointment because it seemed easier than continuing to dispute the charge.

I subscribed and then changed my mind 3 or so days later. I called and spoke with 3 people for over 30 minutes, trying to cancel and get a refund. I was not given a refund. Definitely a sketchy company with how my phone call was handled, how I was talked to, and the idiocracy of what was customer service. I want my ~250 back.

I initiated my membership for 199. The second month not even a month out I was charged $399 without my permission or approval. They claim is $199 a month no matter what dose of medication you’re on which is false advertisement. I talked to two different representatives and they both gave me different prices. This company is a scam. Be careful cause they will charge you and not refund you.

I did not realize how inconsistent my eating patterns were until I began my program with MEDVi. The process of getting started was straightforward and the consultation helped me understand what to expect from the very beginning. I felt supported rather than left to figure things out on my own. Over the course of my program I lost 27 lbs. What stood out to me was that it never felt like I was restricting myself. My meals started feeling balanced and intentional rather than reactive to whatever I was feeling in the moment.

Rip off!!! $299. Taken out of my account from the small print I thought I looked over but apparently not. The script wasn't even filled or shipped so I don't understand the problem with refunding me for something I don't even have yet. $149. Was a little steep for my income but decided to try it. Then bam $299. Withdrawn sending me $-271. In my account. Ouch I had to steal out of my small savings account to get out of the hole. $450 total for 2 months is insane to me. Customer service is a joke as well. Absolutely no help, and a cancellation fee?? I said take that out of my refund, (ya right..). Couldn't even tell me how much the fee is.

I ordered Tirzepetide online for $149. I was contacted 2 days later stated a confusion was made and I ordered the wrong product but that error would be fixed and my medication would be here 3-5 business days. The very next day I received an email stating an error was made and I needed to pay $399 to receive my medication. I promptly requested a refund. I called MEDVi and was told they do issue refunds. I was also told I was not receiving my medication if I did not pay more. I refuse to pay more. They are stealing my $149 and saying there's nothing I can do about it because it's their company policy. DO NOT ORDER GLP1 MEDICATION FROM MEDVI. They are thieves. Scammers.

I sense a common theme here with other reviews. This company is operating by billing customers for services they did not ask. I purposely chose the month trial pills at higher price vs. 3-month or 6-month (cheaper price) in order to test product. First of all, I was excited to try the product and hopeful it would curb appetite. I found it did nothing. I did feel any different and just figured I would continue counting calories and exercising. I got an email from them "Stay on Track - Complete Your Refill Form Today - It's time to refill your medication!.." With instruction to click a link to complete. As I mentioned, I tried it and didn't think it did anything so chose not to continue and DID NOT hit the link.

I was called by MEDVi and talked to one of their (I guess) sales person. She assured me that the price I was signing up for would not change and that also would not change even if the dose went up. For my second month, I was charged double the amount of the first month. Totally the opposite of what I was told. I signed up with them thinking this was a legitimate company. NOT!!!!

This company is the worst online medical service I have ever used. They have been double billing my credit card for two months. ($800 a month) I have tried chat and calling but they continue to bill my credit card. I sent an email to document the correspondence but will probably have to cancel my credit card to stop them from taking unauthorized payments.

I started the plan at $149 then the next shipment was $399.50. I then called to cancel the subscription before filling out the refill request however, they went ahead and charged my credit card again for $399.50. Called to request a refund, and they refused even though I never requested or received another shipment! This company is not trustworthy!

Beware of subscribing to this company. When their provider agreed with me to switch from Tirzepatide to Semaglutide I never got my medication and my money was not refunded. Every email I sent was returned with a response that they were going to “check into it” or “expedite an inquiry into my situation. This went on for 2 weeks. Then I received an email stating that my provider disqualified me therefore I was not eligible for a refund. My provider never mentioned disqualification, in fact , I received several emails stating that the pharmacy was “working on it”. The company intends on keeping my money in case I want to start my subscription over. There are many other companies to use so I won’t be “resubscribing".

BAD COMPANY. Company is committing fraud, they're charging you for a refill that you didn't request and refuse to refund or give you the product. The product seems as if no Tirzepatide is included in it. I requested a full refund, then to cancel but they canceled and then told me they couldn't issue a refund, leaving me with nothing but my money taken and no other options. DON'T FALL VICTIM, THIS COMPANY IS DOING FRAUDULENT ACTIVITY.

I had tried everything before finding MEDVi — different diets, cutting out snacks, willpower alone. Nothing stuck. What made MEDVi different was how straightforward the whole process felt from the very beginning. The consultation was thorough and I felt heard, not rushed. Getting started was easier than I expected. The biggest change I noticed was at night. I used to battle cravings constantly after dinner, and that mental tug of war was exhausting. That urge has faded significantly since starting my program with MEDVi.

I canceled my service with Medvi, yet I was still charged $399.50 on my credit card afterward. This charge was not authorized. While their customer service responds quickly by email, the responses were not helpful in resolving the issue. I was told that because I had “access” to their support team (useless), the charge would stand—even though I had already canceled. I made multiple attempts to resolve this matter but did not receive a satisfactory outcome. Consider yourself warned.

Very dissatisfied with how the process works. One has to give a credit card before they will determine if you qualify, but then a shipment was charged and sent without any opportunity to discuss options or how and when deliveries would be received. Communication with their customer support was not responsive or timely.

Buyer beware. Make absolutely sure you read the fine print. The price is not fixed, it will go up significantly after the first month. When I realized this I cancelled my order and subscription less than 12 hours after signing up and paying the first month. MEDVi charge me anyway and refuses to give me a refund. My first two attempts to cancel my order was answered with “we cannot find your account”. Followed by a few day later, “we have declined you request for a refund." I felt like I have been scammed. The program may in fact work. I don’t know, this is not to discourage anyone that is sure this is what you want to do. Simply be aware once you paid any money you will not get it back. Rather they provide any service or product or not.

I am beyond infuriated with MEDVi. To be clear, I DO NOT recommend them at all. I enrolled to continue Tirzepatide treatment after eight months of successful use with another provider and clearly stated that I was not a new patient. Despite that, MedVi prescribed and shipped a 2.5 mg dose — a starter dose. That is basic, widely known, and completely inappropriate for someone already established on the medication. No one verified my prior dosage. No one asked a single meaningful follow-up question. No physician ever spoke with me. My entire “care” experience consisted of a so-called "care buddy" and a customer service rep. That is not medical oversight — that is a glorified order-processing system pretending to be healthcare.