MEDVi Reviews

Horrible customer service!!! I did not want to continue with this medication being that it made me sick and I did not lose any weight on it. I tried calling the company to cancel my subscription and was left on hold for a very long time. My credit card was charged again for $774 (3month supply). When I finally got through to somebody she said she would cancel my subscription but will not refund my money. I don't know what else to do in this case other than get an attorney for my reimbursement!!! Horrible company. I DO NOT RECOMMEND.

First off the initial setup and approval was very fast. $179 no problem. Pills arrived and I noticed they were all sticky and stuck to each other and the cotton balls in the bottle. I reached out to Medvi and they could not provide an answer or seemed concerned. I chalked it up to being a new compound. I was getting low on pills and logged on to the portal to verify refill. I submitted the form and was charged $399. Now I had lost 10lbs so accepted this new charge even though I never read anything about the increase. I ran out of pills and contacted Medvi again they stated the refill was being compounded and would ship soon. 2 weeks later still no pills and no communication from Medvi.

They send vials that aren't sealed properly then refuse to replace them unless at cost stating a 7-day window. After paying monthly for 3 months they sent damaged product. At cost only replacement despite them sending damaged product.

I placed an order for a 3-month medication supply totaling $1,000. Within 20–30 minutes, I canceled the order after realizing the cost was too high. When I contacted customer service, I was explicitly told I would receive a partial refund of $697 within 5–10 business days. However, I later received an email stating that I would not be receiving any refund at all. This is extremely concerning. I made my cancellation promptly, well within a reasonable timeframe, and was given clear information by a customer service representative that turned out to be completely inaccurate. At this point, it feels like I’ve been misled and unfairly charged $1,000. I would strongly caution others to be careful when ordering from this company, as the refund policies and customer service communication appear to be unreliable.

I met with a virtual doctor for Semaglutide injections. Upon my first shot, I felt shaky and dizzy. I reported it to them and discontinued use, describing these symptoms on the portal with a doctor. They so charges me for 2 months after that, even though I called and left messages. They said they would but refund me. I am out 600 dollars and seeking solutions before litigation.

One of the first things they tell you is a full money back guarantee. Not true. They bill ahead of your use, but you can’t order your refill until a few weeks later. The medication in not consistent. I could tell when it was working and when it wasn’t. They have the worst customer service ever. Every is had to be escalated and a promised call back & follow up email that never happens. I cancelled my account in writing and alerted my credit card company. Two weeks later I was charged again. I’ve had two charges with no opportunity to order meds, which I wouldn’t, and no refund. I have filed a complaint with the BBB and a dispute with my credit card company for two unauthorized charges. I’ve been promised so many call backs from a “manager” it’s a joke . This company is a major scammer, relentless and cruel.

Charged my credit card with out authorization. I put credit card in and then decided to cancel and they sent product anyway... 200.00 dollars!!! CUSTOMER SERVICE WAS RUDE!!!

I originally purchased a 3-month bundle, so I was locked in on the price total being $1047. When I refilled my first month, I was charged again the $1047 and when I inquired several times was told I was not due the credit. I continued to get them to look into it further, sent statements showing the charges and dates and finally an associate was able to see that I was correct and due the refund/credit of $1047. I'm still waiting, then received an email stating I wasn't due because the meds were already shipped. Well, this was my first refill, and I was due 2 refills in addition to my 1st due to purchasing a 3-month bundle, and I'm still trying to get my $1047 back. BEWARE!! They are not the easiest to work with, and $1047 is a lot of money to lose. Still waiting for my credit/refund!!

Don’t do business with this company. They lure you in with a low upfront cost then they charge you early and early every month and don’t deliver the product that they say are charging you for. I canceled my subscription and asked for a refund for the two months that they took founds from my account and did not receive the medication. Then they told me that’s not company policy and that they would not be giving me my money back so I’m out $598.22 for the two months that they took money from my account.

I cancelled my subscription due to the reason that the medication was starting to make me sick. I called and spoke to their customer service to cancel so that they don’t charge me for the next cycle. However, I checked my bank account 3 days later to see that I was charged $299. I emailed them and told them that I had cancelled and to refund me the money but they straight-up refused my refund. Please do not buy from this company, they will keep stealing your money even after you have cancelled and not issue a refund.

MEDVI is a scam! Ordered March 10th, still have not received the shots, they input the wrong address, so it's somewhere out with UPS. They refuse to issue a refund. They were not concerned with anything but getting my money. I can't tell you if their product works or not because you're charged and never receive anything.

I was charged $399 by MedVi for services that were never provided, and my experience has been extremely frustrating and unacceptable. First, I was charged without completing a proper refill request. When I contacted customer support, I was told that a refund was not possible because the medication had already been sent to the pharmacy, and that I would need to speak with a medical provider. However, when I spoke with the provider, I was informed that the medication had NOT been sent. Despite this contradiction, I continued with the appointment because it seemed easier than continuing to dispute the charge.

I subscribed and then changed my mind 3 or so days later. I called and spoke with 3 people for over 30 minutes, trying to cancel and get a refund. I was not given a refund. Definitely a sketchy company with how my phone call was handled, how I was talked to, and the idiocracy of what was customer service. I want my ~250 back.

I initiated my membership for 199. The second month not even a month out I was charged $399 without my permission or approval. They claim is $199 a month no matter what dose of medication you’re on which is false advertisement. I talked to two different representatives and they both gave me different prices. This company is a scam. Be careful cause they will charge you and not refund you.

I did not realize how inconsistent my eating patterns were until I began my program with MEDVi. The process of getting started was straightforward and the consultation helped me understand what to expect from the very beginning. I felt supported rather than left to figure things out on my own. Over the course of my program I lost 27 lbs. What stood out to me was that it never felt like I was restricting myself. My meals started feeling balanced and intentional rather than reactive to whatever I was feeling in the moment.

Rip off!!! $299. Taken out of my account from the small print I thought I looked over but apparently not. The script wasn't even filled or shipped so I don't understand the problem with refunding me for something I don't even have yet. $149. Was a little steep for my income but decided to try it. Then bam $299. Withdrawn sending me $-271. In my account. Ouch I had to steal out of my small savings account to get out of the hole. $450 total for 2 months is insane to me. Customer service is a joke as well. Absolutely no help, and a cancellation fee?? I said take that out of my refund, (ya right..). Couldn't even tell me how much the fee is.

I ordered Tirzepetide online for $149. I was contacted 2 days later stated a confusion was made and I ordered the wrong product but that error would be fixed and my medication would be here 3-5 business days. The very next day I received an email stating an error was made and I needed to pay $399 to receive my medication. I promptly requested a refund. I called MEDVi and was told they do issue refunds. I was also told I was not receiving my medication if I did not pay more. I refuse to pay more. They are stealing my $149 and saying there's nothing I can do about it because it's their company policy. DO NOT ORDER GLP1 MEDICATION FROM MEDVI. They are thieves. Scammers.

I sense a common theme here with other reviews. This company is operating by billing customers for services they did not ask. I purposely chose the month trial pills at higher price vs. 3-month or 6-month (cheaper price) in order to test product. First of all, I was excited to try the product and hopeful it would curb appetite. I found it did nothing. I did feel any different and just figured I would continue counting calories and exercising. I got an email from them "Stay on Track - Complete Your Refill Form Today - It's time to refill your medication!.." With instruction to click a link to complete. As I mentioned, I tried it and didn't think it did anything so chose not to continue and DID NOT hit the link.

I was called by MEDVi and talked to one of their (I guess) sales person. She assured me that the price I was signing up for would not change and that also would not change even if the dose went up. For my second month, I was charged double the amount of the first month. Totally the opposite of what I was told. I signed up with them thinking this was a legitimate company. NOT!!!!

This company is the worst online medical service I have ever used. They have been double billing my credit card for two months. ($800 a month) I have tried chat and calling but they continue to bill my credit card. I sent an email to document the correspondence but will probably have to cancel my credit card to stop them from taking unauthorized payments.

I started the plan at $149 then the next shipment was $399.50. I then called to cancel the subscription before filling out the refill request however, they went ahead and charged my credit card again for $399.50. Called to request a refund, and they refused even though I never requested or received another shipment! This company is not trustworthy!

Beware of subscribing to this company. When their provider agreed with me to switch from Tirzepatide to Semaglutide I never got my medication and my money was not refunded. Every email I sent was returned with a response that they were going to “check into it” or “expedite an inquiry into my situation. This went on for 2 weeks. Then I received an email stating that my provider disqualified me therefore I was not eligible for a refund. My provider never mentioned disqualification, in fact , I received several emails stating that the pharmacy was “working on it”. The company intends on keeping my money in case I want to start my subscription over. There are many other companies to use so I won’t be “resubscribing".

BAD COMPANY. Company is committing fraud, they're charging you for a refill that you didn't request and refuse to refund or give you the product. The product seems as if no Tirzepatide is included in it. I requested a full refund, then to cancel but they canceled and then told me they couldn't issue a refund, leaving me with nothing but my money taken and no other options. DON'T FALL VICTIM, THIS COMPANY IS DOING FRAUDULENT ACTIVITY.

I had tried everything before finding MEDVi — different diets, cutting out snacks, willpower alone. Nothing stuck. What made MEDVi different was how straightforward the whole process felt from the very beginning. The consultation was thorough and I felt heard, not rushed. Getting started was easier than I expected. The biggest change I noticed was at night. I used to battle cravings constantly after dinner, and that mental tug of war was exhausting. That urge has faded significantly since starting my program with MEDVi.

I canceled my service with Medvi, yet I was still charged $399.50 on my credit card afterward. This charge was not authorized. While their customer service responds quickly by email, the responses were not helpful in resolving the issue. I was told that because I had “access” to their support team (useless), the charge would stand—even though I had already canceled. I made multiple attempts to resolve this matter but did not receive a satisfactory outcome. Consider yourself warned.

Very dissatisfied with how the process works. One has to give a credit card before they will determine if you qualify, but then a shipment was charged and sent without any opportunity to discuss options or how and when deliveries would be received. Communication with their customer support was not responsive or timely.

Buyer beware. Make absolutely sure you read the fine print. The price is not fixed, it will go up significantly after the first month. When I realized this I cancelled my order and subscription less than 12 hours after signing up and paying the first month. MEDVi charge me anyway and refuses to give me a refund. My first two attempts to cancel my order was answered with “we cannot find your account”. Followed by a few day later, “we have declined you request for a refund." I felt like I have been scammed. The program may in fact work. I don’t know, this is not to discourage anyone that is sure this is what you want to do. Simply be aware once you paid any money you will not get it back. Rather they provide any service or product or not.

I am beyond infuriated with MEDVi. To be clear, I DO NOT recommend them at all. I enrolled to continue Tirzepatide treatment after eight months of successful use with another provider and clearly stated that I was not a new patient. Despite that, MedVi prescribed and shipped a 2.5 mg dose — a starter dose. That is basic, widely known, and completely inappropriate for someone already established on the medication. No one verified my prior dosage. No one asked a single meaningful follow-up question. No physician ever spoke with me. My entire “care” experience consisted of a so-called "care buddy" and a customer service rep. That is not medical oversight — that is a glorified order-processing system pretending to be healthcare.

I paid $400 and never got my product. Tried to contact them, which was very difficult but when I did, they said they would look into it and call me back never did. Called again. Same thing. I’m out $400.

I don't take the time to write reviews very often, however it is justified when a organization shows a level of incompetence that is so extreme and a process that is so completely broken that I find the need to alert other potential consumers in the hopes of preventing a similar experience. I signed up for their service based on a social media post suggesting 179 monthly advertised subscription. The bait and switch change to 349 dollars a month is not even part of this specific complaint. Expect that they will absolutely charge you more than what you saw advertised - my first month's charge was 249 dollars, the second month charge was 349.

Total scam. If you do order from them make sure you are not signed up for recurring orders and payment, which I thought I did. I wanted to try it out first to see if it actually worked, it didn't. Since I thought I was getting a one time order I could contact them later and let them know it didn't work out for me. Today I received a notice that my next order had been shipped and billed. I contacted customer service to cancel everything and tell them that I wanted my money back. They told me that I couldn't do that because I needed to do that 72 hours before the order was to be shipped (the order i didn't know was coming) and I had to wait to receive the order and send it back to receive my refund. They say it's been shipped but when you go to tracking it says it's waiting for pickup and most likely you won't see it for a week.

Signed up for $199/month and specifically asked if the price would increase and was told as long as I call in for refills NO, the price would remain 199/month. I said great, I would call in and that my bank account recently was attacked, so I prefer to call in for refills as not to have my banking info on file. 2 weeks later Medvi, without my permission, attempted 6 times to remove 399 from my account. I called them immediately, this was Monday. For over an hour I discussed this with 3 different people, the last one stating that I should take the discount he offered me of 299 and that he would have a supervisor return my call. I refused saying I wanted to talk to a supervisor. He was so aggressive and forceful and so insistent on my accepting his offer that it scared me. He asked what day my last dose would be and I replied Wednesday. He said he would escalate the request for fear I would run out of time to get the next rx shipped.

Very nice at first but no weight loss after 20 days. I reached out and got nothing. The medication was probably too low of a dose, they never responded so at that point I took it as a waste of money and lesson learned.

I was joining up and the doctor had issues with my medications and wanted to set up a review. I texted them medications. This wasn’t good enough so I had to set up a console while I was doing this conversation. I was also doing more research and found the medication somewhere else for cheaper. At this point I just decided to go with the other location and cancel my service with this MEDVi because I felt like it was incomplete and not done and it was taking too long, and I was already joined up somewhere else for less money. I subsequently asked for a refund and I was denied because refunds weren’t given and still have not received the refund due the fact that some policy somewhere that I was supposed to have read while doing all this intake stuff I missed.

Signed up to try and spoke with a provider 24 hours later and discovered this was not going to work never received any product however they charged me 199.00 to my cc that they are unwilling to refund. Definitely a scam company.

My god never have I dealt with a shadier company. With policies that make no sense. They are quick to take your money and due to their idiotic no refund policy you are effed if you try to get your money back. It's been well over 2 weeks since I filled out their form and never received the product. In spite of this they refuse to give me my money back. Customer service is non existent.

Please do not purchase with Medvi. The 1st month was $199 and I asked if the dose increase would the price. They said no. 2nd month sent a receipt for the meds at $199. But charged me for $399. No notice to me after 1st month it would go up. Next month 399. Called. No refund or good customer service. You will be talking with foreigners.

Applied to get ED meds and they could not prescribe them to me without further reviews from doctors. Was denied a refund even though I never received any services. Do not use this company. They are scammers

Total SCAM. They play games with subscriptions, and send stuff you did not order. Even if you cancel they send anyway and bill. They have been dishonest with me and have recorded their lies on the phone. My experience was awful, would never do business again with them

I’ve lost 6lbs in less than 3 weeks! The injection was easier than I expected it to be and the side effects are manageable! I’m looking forward to see more progress! I feel absolutely better about myself already and I can notice clothes being a little more loose.

Medvi is not a reputable company in my experience. They are not transparent in their pricing. I registered through their site offering a spring discounted price for first month. However, I was charged the full price and when contacting them, I had to prove the advertisement by sending a screen shot. They then agreed to honor the $149 spring price. I had requested Tirzepetide for my weight loss medication. With no communication from the provider I was assigned, I was informed I had been approved and Semiglutide, B12 was ordered. I called and questioned this and was informed it was the only medication approved for the spring discount of $149 (never was this communicated). I called and cancelled this as I had had no information about this medication and did not request it. It was shipped anyway. I sent a detailed email to the provider via my account with no reply. It was evident he had not really reviewed my application.

This company will charge you without warning, will not issue a refund when you point out the erroneous charge and when you try to cancel your account, they magically cannot find your account. I have three times had to waste my time on the phone with people who are poor communicators and speak in circles only to have to seek legal counsel to get my $399 x2 refunded.

Scam, they will charge you and never send anything. Then they will bill you again $300 and they won’t refund your money… They told me to talk to my bank to get a refund. Do not fall for it…

BEWARE! This company is a scam. They offer you one thing and then continuously bill you for more. They lie and say someone will call you about a refund or email you and you never hear nothing from them. You have to fight like hell to try and get refunded due to them unchanging, also charging you more for the following month than they advertise. Stay away. They only want to steal your money.

I think this company is a scam. They are very quick to auto take my monthly payments without sending medication. When I signed up, they took four consecutive months of my money without sending any product. When I contacted them, they ignored my messages. Buyer beware of this scam.

Was shopping around different GLP1 companies comparing pricing, entered payment thinking the next step wouldn’t be actually processing the order but passing everything onto the next step ie. Medical evaluation —immediately called for a refund of $700+. Been getting the runaround with nothing refunded 2wks later— never got the product (thankfully since I said I didn’t want to actually place the order).

The signup process was misleading. I did not realize I was about to be charged nearly $200 just to wait weeks for the next available appointment. I cancelled not even 5 minutes after the charge hit my card, but they have thus far refused to give me a refund. I’m not using any of their services and don’t plan to use any of their services, but they don’t care. If you like companies that are honest and care about people, MEDVi isn’t for you. They DO NOT CARE.

BEWARE; Shady renewal methods and billing practices; I signed up for a 6 month supply of Tirzepatide at a cost of $1914; I contacted them during the 6th month to ask for an appointment to change medications, told I had an "appointment" but nobody called me; the only communication was an email asking me to fill out a medication refill (for the medication I no longer wanted and no ability to change it); then, they billed me for 6 additional months of tirzepatide without my knowledge or authorization (another $1914), even though I had no medication prescriptions pending; when I asked for a refund, I was denied because their policy requires that I cancel three days before the charge. I never received notice that I would be charged a second time.

I purchased MEDVI. They sent me the medicine before any lab results were conducted which I found was not responsible on their part. They told me that if it did not work or my doctor told me to stop taking it I could get a refund. On March 1st they changed their policy on their disclaimers. Genevieve told me to get a letter from my doctor indicating I should stop taking the medicine. I obtained their letter and Genevieve then told me it should be their doctor that decides if i come off the medicine and obtain a refund. Bottom Line, they make you pay up front and if you cancel they keep your hard earned money for the greed. I has several months left and they get to pocket my money. I am in the US their help team was in South Africa. Don't use this company. It is wrong that a doctors letter is not accepted. Se letter attached asking for a letter from my doctor which I submitted.

I noticed the change when I went an entire afternoon without thinking about snacks. The medication from MEDVi helped me lose 27 lbs, but more importantly, it quieted that constant urge to eat. It finally feels like my hunger is predictable instead of overwhelming.

I had done the trial for 179 and then I was told that after I would get notified to see if I would want to continue with their product. But I never got any call. They just charged my card 299 without even notifying me and so I called to see if I can get a refund because their product also didn’t work very well and actually gave me side effects. They told me that they cannot refund me because of the cycle billing even though I told him their product does not work. The pretty much told me that there’s nothing they can do about it that I would have to take the loss. Please people read the reviews this company I would not recommend to not buy their product and also be careful with the refund policy they will not give you your money back even if they’re product is not good.

If I could leave zero stars I would. Medvi uses a typical "bait and switch" tactics. I hadn't been able to afford the GLP drugs until the recent price drop. I paid the first month ($149) and eventually received the medication. I took my first shot and had a serious allergic reaction and was told by Medvi's RN, not to take more injections. That same day my credit card was charged $299 for the second month, which was not what they advertised. I requested a refund and was denied. Basically, I have paid $350 for one shot. This is insane!! Don't trust this company!!

Absolute scammers!!! I subscribed to their medication, they took 249 dollars out of my account without notice, I cancelled 3 hours later because I found out it causes Cancer, they Refused to give me a refund after just 3 hours, a week later there's no medication, no appointments and no refund! Spend your money somewhere else, I'll make sure all my 150k followers know what happened to me, unbelievable, but I will take this to the best business bureau and a lawyer if I have to. Stop taking people's money and deny refunds, that's stealing!

Gained 5 pounds on this product. The worst customer service I ever experienced. Charge you before they send product and if you cancel they do not give your money back for medicine not received. More hungry on this product.

Overall, I was happy with the services and the providers. Unfortunately, after seven months of being on the medication and multiple months at the highest dose, I still did not lose weight. The providers said that it would not be a great idea for me to continue considering I'm not getting results. I messaged customer service to ask how I can move forward with the money-back guarantee. But instead they said I would only get seventy five percent back... Yet... It has been months and I have not seen any return.

Well, the first consultation I had with Medvi they never showed up in the patient portal. And they marked me as a no-show after I waited for over an hour.. Then when I finally did get a consultation, I asked about the pill. I had already been on the injections, the second to highest dosage, and they told me the pill was just as strong as the injections.. Well I took the pill and I gained 7 pounds in three weeks. Obviously they do not work at all so when I asked to be put back on the injections, they started me at the second to lowest dose instead of the second to highest dose like I was on with the pill and the injections.. I’m not impressed at all!!! Would not recommend!

Horrible experience. Took the medication, had bad side effects. Asked for a refund. The answer was NO. After an hour on the phone. If you went to Mcdonald's, ate a burger, got food poisoning, you would deserve a significant settlement not to mention your money back. We are being billed $350 per month for this on autopay. This company has no ethics or compassion. Give us your money, take the drugs, no matter what happens, just shut up. Medvi is bad medicine. Customer service is absolutely the worst.

Advertised as $199/mo and the first shipment was but the next shipment I was charged $399. I called and they would not refund my money even though I had not even received my shipment. They offered a $100 discount on the next shipment but since I cancelled my account after being overcharged, a discount was not going to do me any good! False advertisement!!

Now that I’ve worked my way up to a higher dosage, I have started to lose weight, which I am excited about, but I am considering talking with other companies and seeing if they’ll start me on the dosage I am on now because the customer service here is horrible! Last month, I was on the phone back-and-forth for over seven hours one day trying to get my phone number, write my email, then write and my login. That took forever! Now, yesterday and today, I’m back on the phone nonstop, and I’m being promised that a supervisor will call me within 24 hours. I was told that last month too and never received a call. I was promised last month that I would have a seniors discount starting the next payment, which I did not get, and now I’m getting the runaround.

Zero Stars. Terrible money hungry company. I cancelled after they deducted my third month's payment as made (so they owed me the third month's meds). When I went to order the meds I had already paid for, I could not order meds online. Then they wanted me to reinstate my account to get my meds.

MEDvi is an absolute scam. BE warned. I submitted my form for a doctor's consultation and it was ignored. They approved a new prescription and charged me $299 2X. I am now having to dispute charges and all that mess. DO NOT work with this company for your GLP-1 prescriptions!

Horrible experience! Hidden fees and they have no problem steeling from you. No effects from the first day of taking these meds, not sure if they are even sending real medicine ordered. I would not recommend this scam company!

I presently use Terzepatide, and wanted to switch to MEDVi to save money. Most of these companies that sell terzepatide or semiglutide make you pay a monthly fee for their medication, and always start you on the lowest dose of the medication and slowly increase it over time depending on your response. I was already on terzepatide however, and had been through the titration process. The dose I was on was the dose I had been on for 6 weeks without side effects and it was working well (I was buying it direct from Lily and hoping to get it cheaper from MEDVi). I carefully explained this to the representatives at MEDVi and told them I did not want to go through the titration process because the lower doses did not work for me. I was assured that they could supply me the dose I needed, all I needed to do was send them a prescription from my doctor. I sent them the prescription from my doctor, and paid my initial fee.

Terrible customer service and patient care. They treat every conversation differently but reply like AI. They should fire the entire customer service staff and have an AI that sends the information since nothing gets done anyway. They messed up my order, although multiple of their customer service reps told me that I was getting the right one. I keep trying to contact them. But there hasn’t been a single competent person to help.

I ordered Tirzepatide as I am highly allergic to Semaglutide. Never got any email about my order, nor could see my order anywhere. They automatically charged me $179.00. I even sent them the photos of my Tirzepatide prescription. Next thing you know, they sent me Semaglutide. I called them the same second I opened the package and told them that I am sending it back as it can kill me. All they could provide was some bogus apology as constant repeating they can't refund me because of their company policy. I was contacted via email by their patient experience specialist, Veronica, who would repeat the same. Not a simple sense of care! Sending medicine without checking with the patients first and being so indifferent when you face them that their action and irresponsibility could kill people with serious allergies. A total scam company!

I want to share my experience with Medvi and also echo concerns I am now seeing from other reviewers. My experience has been very frustrating and concerning. I was charged for my order, including an additional charge that was processed without clear prior notice. $399.00 Since then, I have made multiple attempts to get clarification and request a refund. Over the course of about a week, I have received inconsistent information. I have been told that the medication was “ordered,” but at the same time there has been no clear confirmation that it was properly prescribed or shipped. I have not received a valid tracking number, and I still do not have the medication.

I was started on oral tirzepatide and took for 2 months ($400 per month). Lost 1 pound. Then at an appointment, they said the orals don't work and switched me to injections. I'm now on month 6 (that's $2400!) and have lost only 12 pounds because they increase doses in non-standard/slower increments...even with no side effects. They go from 2.125 (instead of 2.5) to 4.25 (instead of 5) to 6.375 (instead of 10)....stretching out your monthly payments so they make more. Don't even try to get your monthly fee reduced - their chatbots can't help. Also, their "guarantee" is that if you lose ZERO pounds in SIX MONTHS ($2400) they say they give your money back. What a scam!

I joined for a few months until I found a cheaper provider. They kept charging me even though I requested a refund, and they still owe me $399, which was charged to my credit card in February. I guess I will have to file a complaint with the Better Business Bureau to get this resolved. Lesson learned.

I was on MEDVi happily until about the third month. The fist two months in order to refill I had to submit the request and have it reviewed. After the 3rd month they started charging me before it was time to refill. When I tried to cancel I got the runaround. I called, I chatted in their online service and I emailed without response. I disputed my last charge - I never got the medication - by the way. Because it is a subscription service and I don’t cancel - even though I tried - before the renewal - which was a moving target. My card issued let the charge stand.

I purchased 1 month of GLP-1 compound tirzepatide in December, 2025 with the understanding that I was not signing up for a contract. I subsequently was able to get Branded Zepbound from PCP through my employer for free, so I did not request any refills. However, Medco has charged me $399 for the months of January, February and March 2026, but I never received any medication.

I decided after looking for awhile to do 3 month subscription with MEDVi… Well what a mistake that was. I paid $1100 for 3 months of a fake compound. It did absolutely nothing! I’ve taken the medication in the past and just to make sure I doubled the dose and woke up hungry! I contacted them about CasaPharma RX and the product and was told basically too bad, no money back, no corrected script. I’ve been scammed and now I’m mad, they steal your money and have no customer service care. I really hope the FEDs can figure out what is going on in these scams.

I ordered my medication for 1 month and it doesn’t work for me. In a month I didn’t lost any weight so on second month I cancelled my subscription and still they charged money from my credit which is 349 dollars without sending any medication they charged and I call for my refund. They refused to refund me. They said it’s not in policy. And the women in the phone is very rude. Fraud.

This company is a group of scammers and liars. They charge the people without any concern. They don't check when others get out and manage with the customer how the medication is working with the customer. Last Saturday 14 they charged me and I call to cancel and they tell me that the other is at pharmacy. Is 4 days and I don't receive any updates and they don't want to give my money back and also they closed my account without my concern. Now I don't have my money and I don't the product.

Sneaky billing practices. Bait and switch. Lure you in with low introductory and then name various prices for prescription. I was overcharge significantly--and then I look at the fine print there is actually three prices quoted for same prescription.

I was a subscriber for their service. Sadly I had to cancel due to product that simply doesn’t work. I do not have any issue with their product inability. What I am really upset about is their predatory billing. Even after cancelation of subscription they billed me. After calling and holding for an hour they declined to refund me for wrong charges with the silly excuse of no refund policy. This is really sad that govt. allow these predatory companies to operate in a first world country like United States. Shame.

I was a willing participant to try the new Semaglutide tablet through Medvi. Before my one-month period of taking the tablet was even over. I notified the doctor that it was not working for me, not any way, shape or form. In fact, I had gained a few pounds while on it. I was on injectable semaglutide through my doctor's office for one year and did great, lost 57 pounds. But this tablet through Medvi did not work and before the month was even up, they charged my credit card $399 for a product I didn’t want and didn’t receive. I notified the doctor and said I do not want to go forward with the program because it’s not working for me. They are refusing to refund $399 and not only that, there was never any product received for the $399. It was just charged and kept. Do I recommend this company? No, I do not! Am I upset? Yes, I am. This is thievery. Nothing short of a scam.

Absolute bait and switch. The site gives you a price but doesn't tell you it will double. You have to search to find out. Then when you cancel, they tell you it's too late for the next shipment because it's in process even if it's immediately after you receive the inflated cost. Product is cheap quality and I don't believe it is the real stuff. Wouldn't buy anything from them. Phone agents tell you one thing then they email different information.

This company is a complete joke and are scammers. I signed up and paid for the first month. Never received any notification for additional information. After several days, I logged into the portal and saw that I have to do some type of medical consult. Ok, no problem, except you have to sign and agree to their terms and conditions before proceeding. For once, I actually read the TOS and for several reasons, did not agree to them. I requested a refund that after multiple attempts to get a hold of someone, they refused to refund my payment stating I agreed to their subscription, which I never signed. Anyway, total scam company so BEWARE

Compound of TZ was not doing anything to manage my hunger. After three months I canceled and they still took out $400 from my account which 10 days later I have still not received refunds. I’ve called customer service twice and chatted. Four times and been escalated three times according to their solutions and successfully.

Signed up was told I needed a consult, but then told my rx was sent to pharmacy without a consult but I attended anyways to wait an hour and no physician show up so I reached back out and was told to reschedule so I did all in between notification was medication has been shipped but the np on the video chat stated, "Not sure why you were told to have this appointment, the medical provider reviewed your chart yesterday and medication script was sent to the pharmacy." Then I was notified the medication was shipped via FedEx overnight but however it was not I waited and waited, no update.

I canceled my subscription March 13, 2026 and was charged $299 the same day. When I called to ask why I had been charged, they told me that I didn't comply with their cancelation policy. They were not able to direct me to any policy. When I asked them to refund the money, they stated a refund couldn't be processed due to their policies.

Care Provider (NP) wrote the wrong prescription and MedVi contacted me to ask if I wanted that higher priced prescription. I let them know that I did not. They indicated they would change it to how I ordered it. One week later, I was told I would have to have a new physician visit - and my problem is the time that it took to get that response, and that I had already completed an interview - the mistake should have been corrected by the NP and the order placed. I contacted my personal physician and decided upon a direct route - and contacted MedVi and requested a refund. They refused a refund and only gave me "understanding" of my frustration in the time it was all taking - if a new health visit was required, it should not have taken 7 days from the first correspondence to give me that information. REFUND REFUSED with their poor customer service at 11 days from initial order and 7 days from first correspondence.

PSA: DO NOT TRUST THIS COMPANY!!! I have been illegally charged on a credit card I never provided. I have reached out and have been given the runaround. I never authorized payment. They keep stating that they can't refund the money stolen because of a policy? I was told they could. Now I have to contact Chase to start a legal dispute. They are willing to illegally accept a payment on a credit card that is not even in hand. They purposely have dropped the calls and lied about escalating the call. Do not trust this company!

I filled out a health survey online and then opted out. I was then contacted by a salesperson at MEDVI. She told me that the 'introductory' offer was $199 to start and $199/mo (for 6 months) for any dosage of compounded Tirzepatide. So, I moved forward. I was immediately charged $279. I called in to ask for a credit and was then informed that it will cost $399 month. BUT, I had already confirmed the pricing with their online chat bot. I was promised $199 (as above). I provided screenshots to their customer service escalation team SEVERAL times. They will NOT honor what the salesperson, chatbot, and other customer service personnel told me. I have just been refunded the $80 overpayment (1 month later). And, I have severed my relationship with them. How can you trust a medical company that lies to you about pricing..??

MEDVI is fine for weight loss. Their business practices are terrible. We signed up for a 6 month subscription starting 9/26/2026. On March 13 they automatically charged us for another 6 months without any kind of notification. They say sorry you have to cancel 72 hours before being charged. First 3/13 is two weeks before we began the program. Second there was no notification. Beware. They want you money anyway they can get it.

Run RUN FAST. READ ONE STAR REVIEWS TRUTH. THEY SAY THEY ARE OFF SHORE. THEY SEND WRONG MED. THEY REFUSE TO HELP EVEN INSERT. SAID TIRZEPATIDE BUT SENT SEMIGLUTIDE. No refund. No exchange. I CANNOT SAFELY USE SEMIGLUTIDE. Refuse to Let me speak to their doctor nor give me info on prescribed in Mexico. Pharmacy says it's Medvi's fault. RUN.

Was contacted by Vilma and persuaded to try this service, even though I was already working with another provider. She assured me that I could try it for one month only, and that any future charges would only occur with my explicit consent. However, I later discovered a charge on my account that was double the amount of the first month, processed without any prior notice or authorization.

They sent my first package no problem. Second one after a month never arrived. I paid a lot of money upfront. When I call to find out what has happened, I get no straight answer. I am very disappointed and feel that this is a scam.

I ordered and immediately cancelled within minutes. Medvi refuses to refund me my money even though no order was fulfilled or even reviewed yet! They just grabbed my money and said too bad! Horrible customer service and they sell you compounded non FDA approved generic crap! Read about compounded medicine. This company also has horrible reviews and Chat GBT says hell to the no! Better companies out there. Try a company other than this one who steals your money because of greed.

My experience with Medvi has been far from Wonderful. First let's start off with their expensive price tag of 399..00 is not covered ny insurance and they are not FDA approved. The pills themselves worked very good so no argument with product. However when i went to get refill it was an act of god requiring multiple escalations to get a dr online to approve the refill. Additionally, when they prescribed nausea pills they consistently sent it to the wrong place .The customer service is not that good. For the expensive ticket you would think you would get better service. Not here. Choose is different supplier if going this route.

They claim to support you along the journey. I have been asking for anti-nausea medication for over a week. I was initially told it would be filled within 24 hours. Almost daily I've checked in and provided the same generic response "we will send you a notification when it's ready". When you are in discomfort you need a provider that can assist you as they claim they will, and with appropriate response times. I think the most frustrating part is it's a very generic unauthentic response as if it's just a transaction. I am so frustrated and will be switching providers due to this. Get it together MedVi.

Unacceptable and fraudulent business! BEWARE!

They canceled my subscription, then when I called to reactivate they billed me twice, then they would not issue me refund when it was their error. Tried everything to get this resolved, call, email, chat.

Medvi Weight Loss – Avoid at All Costs. ​Rating: 1/5 Stars. Title: A $299 Scam – Refused to Refund Before Shipment. ​I am beyond disappointed with my experience with Medvi. This company operates like a complete scam. I attempted to cancel my order well before it was even processed for shipment, yet they flat-out refused to refund my $299.00. ​Instead of providing actual customer service, they hide behind rigid "no refund" policies to keep your money, even when no product has been sent out. It’s a predatory way to do business. I have already canceled my account and will never look back. ​Warning to others: Do not give this company your credit card information. Once they have your money, they will not let it go, regardless of the circumstances. Save your $300 and go with a reputable company that actually values its customers.

I give Medvi two stars because their product is high-quality; however, I stopped using them because their customer service is not an advocate for the consumer. I did not request a refill form, yet was automatically charged almost $400 without my permission. I was not even finished with my first prescription round. When I called to request a refund, they refused. So, I have to go through my bank to block the charge. I am not impressed at all. I WILL continue using Tirzepatide, but not through Medvi. I guess they enjoy losing customers and money.

These people are frauds. Not only will they not refund my money they will not send me the meds I already paid for because the form they sent me to fill out was the wrong one. The last question referred to injections and I was taking the pills.

I am a current MEDVi user. My husband signed up and paid for a full year. He was denied due to an underlying medical condition. The provider he spoke with assured him a full refund. That was over a month ago. He has called and emailed several times. He received notification via email today that he was not eligible for a refund. He was denied within 48 hours and promised the refund then. This company is ok if you allow them to keep your money. But if they owe you money, they lie, steal, & cheat their way into keeping your money.

I am beyond frustrated with this company. I chose the oral medication for the ease of the product. It was delivered very wet and immediately started melting and was finally told after the third week that I should not be taking a defective product. I was told several times it would be replaced and with every contact I was told my case would be escalated. But there is no follow up, no returned emails or phone calls. Basically 399.05 down the drain.

This company is terrible. Like many of the other reviewers have said, Medvi will charge your credit card for pretty much anything they feel like charging it for, and believe me, you will not get it back. I have spent countless hours on the phone and email and have finally given up because I already have a full-time job and do not have time for this nonsense.

I don't like the bait and switch. And no access to my CC info which is illegal for me not to be able to swap my banking information. Horrible customer service and you can't understand any of them. Stay away.

Run! These people wouldn’t let me cancel because they couldn’t find my account! Although I haven’t received any meds from the first “order“, they took $299. today. When I called them, they couldn’t find my account, but they could find it to take money out of my account. Run and go see a doctor, this is a scam!

I started with Medvi and received the introductory offer of 279. After that I was billed 399 - a month. When I inquired - was told I signed up for a 12 month bundle that cost 399 a month - regardless if I received product. That was never explained or provided in any documentation that I have. I was under the impression that I would be charged for each vial - not per month. To date I have received 4 vials and have been charged for 7+ months. Tried cancelling via their online chat and told I have to call to cancel. Went ahead and disputed charges thru CC and requested auto debit be removed. Not paying for product I have not received.!

The billing for this company is very complicated and will charge more than it should. Then makes it impossible to cancel and get refunded. It said my first dose would be $179 but then was charged $299 for my first dose. There is no way to cancel this order. The Patient Portal is scant on options and information on billing. I have been trying for 2 days to cancel and get a refund but just keep being told it’s been “escalated” and will be contacted but no luck after multiple tries. This is a big difference in price to be told then charged then not make it right and impossible to contact someone to make it right. There are sites with much cheaper options and will not trust MedVi billing again. My wife also signed up in the past. She had a bad experience with the portal and it being transparent with charges from dose to dose. Shady and needs more clarity on this before just being charged.

If I could zero stars I would. The ad said one set price doesn’t increase even when you dose does. FALSE!! 1st month my CC was charged $149, 2nd month I was charged $299.00.. I called to tell them that’s not what I signed up for I signed up for the $149 monthly plan. The representative said there is no such plan. I said no that’s not what I signed up for. I said cancel my order since I can see it had not shipped. This was March 7. It was due to ship on March 9. Needless to say I was told no we can not refund your money. But we can cancel your subscription. Me - ok please cancel my subscription.

Not only did I not receive my medication, but Medvi refused to give me back my money, this is ridiculous, I bought and cancelled this within 20 minutes, I am physically upset. DO NOT BUY ANY OF THEIR PRODUCTS!!!!

I had a horrible experience with the company. Before I even spoke to anyone about the dose of medication I had already been charged on my credit card. They canceled my first appointment, but went ahead and mailed the prescription. Then without my authorization, they build my credit card $399 which was a significant increase from the first bill. I was not informed of this increase nor had I spoken to anyone about continuing with the medication nor did I authorize my credit card being charged. I spoke to two people through a chat box. The first person hung up and disconnected from me. The second person gave me a telephone number to call. When I called the telephone number they refuse to reimburse my payment, even though I had not authorized another prescription to be sent to me. They then connected me to another person who would not authorize the cancellation of the payment. Then I called back and spoke to a fifth person.

I used Medvi to get my GLP. They helped me set a goal and I met it. However, I cancelled when the recurring bill appeared on my credit card. I discovered that I was three days late in cancelling. The small print of the renewal is deceptive. If you miss it, you lose 754.00. I don't need the medicine, they won't cancel my order and I am burned for the money. They issued a credit for a medication I will never use again. I call this theft. There is no reason for the company to cancel. The cancelled my order when I called... but still charged me for the order I don't need.

Do not trust this company. After one month they double their prescription cost. They will charge without authorization $399 was charged to my Amazon account without authorization and without a refill request. When I asked for a refund they told me they could not refund me due to their refund policy and that I should take the medicine since I paid for it. I said I didn't fill out a refill request what medicine are you sending? I heard nothing they canceled my account and I had to start a fraud case against them.

I was researching companies to use for weight loss and did the intake, and all went well. I got a text message letting me know to reach out if I had questions. So I did and asked a clarifying question about the price. I asked if the 12-month price could be done month to month or if I would have to pay the full amount upfront. The agent said I could pay month to month the 12 month option, which encouraged me to place the order. After I did, I realized the full year price was taken out and not what the agent said I could do, which was month to month.

There was waiting room music in the background and it made it difficult to hear the coach as we went over our goals for the month. Hoping next coaching call goes better so I feel more comfortable not rushing the call.

Tiffany was fantastic and answered all my questions and gave me some specific goals of protein and fiber intake. She also advised on an eating schedule and types of foods with high protein, along with mentioning be careful of hydration sticks and their sodium content.

I find the program easy and nonjudgmental! And that is so appreciated!!! The staff is very helpful! Happy to participate with coaching staff! Lost weight and feel confident I can reach my goals!

Very well pleased at first with this company. They quickly responded, very kind and informative clinicians. However, upon refilling the prescription they changed the compound from vitamin b6 to L-Carnitine which bothered me. I am allergic to fish, and had a difficult time getting a clinician to call me back. Customer support is out of country and clinicians are understaffed. They have an F with the BBB because of lack of response. I went to this company and paid a little more than others because they were rated highly on WebMD.

I am disappointed. The first month dose worked but not as planned. They said I'll lose 30 pounds in 2 months. I said okay. So I shred 7 pounds in first month. I increased the dose to 4.3 and when they asked 399 dollars I wanted to cancel because initial they asked 279. To convince me to stay they gave me 100 dollars deal, but I still was charged 399. When I called, they said it was applicable for the next month so I was fooled to stay 1 more month.

The care coach listened to my goals and what I want to accomplish and the time frame as well. I was also given great advice on things to do that would help me achieve my goals and also things that will definitely make me a healthy individual. I truly appreciate my weight loss Coach for guiding me in the right direction.

Medvi starts you off with a lower introductory subscription charge for the first initial order. The second month is almost double the price. The website states that you must submit a refill form but charges you anyway as a subscription fee regardless! I paid $299 and received nothing in return. I am currently disputing these charges and have cancelled my subscription.

My coach was very personal and professional. She makes sure that I have my goals met. And if not, she encourages me. She asks me if I have anything to discuss or anything that I can improve in my life.

I unexpectedly had to pause my subscription for foot surgery. I contacted customer service and initiated the pause. The pause happened, however the almost $400 charge still occurred. I spent 2 1/2 months trying to get it resolved so when my surgery was over I could continue subscription. They made excuses that it was outside of the "billing cycle" so could not be refunded. I continued to fight it without success. This company does not concern itself with customer service and I will be sure to let EVERYONE I know that they have terrible customer service!

I learned of Medvi through an instagram ad. A few weeks after receiving the ordered product, I was informed via email that my auto-refill order would be processed. I immediately replied to that email by asking for the order and subscription to be cancelled. I received a response from Medvi that the order and subscription would be cancelled. The next day, another email was sent by Medvi stating that my order was being prepped for shipping. Again, I responded by asking why a cancelled order was being prepped for shipping. The response received from Medvi was that the order was in the process of being cancelled. After some time, another email was received from Medvi with a tracking number. They processed and shipped the order even after acknowledging the cancellation request. Medvi is a highly unethical company. They now refuse to refund the unauthorized payment.

I had a very concerning experience with this company involving poor customer service, billing issues, changing requirements, and a serious privacy breach. On March 4, 2025, I contacted the company to resolve ongoing problems with my account, including conflicting information provided through phone calls and online chat. I was especially concerned that customer service representatives were giving medical-related instructions even though they are not licensed medical professionals. I was told only doctors could make medical decisions, yet representatives were still directing my care.

I signed up on Feb 11, 2026 for an oral prescription of Tirzeptide. I did not have my medical evaluation until 2-15-26, and then the medication was ordered by them and would be sent to me in 3-5 days. I did not get it until 8 days. So I started the meds on 2-24-26. They tell you that you will do a medical followup following 15 days on the meds, so I was waiting for the follow up to let me know that it is not working, and I want to discontinue my medication. However, on 3-11-26, I receive an email telling me that they have charged by card $399. I call them immediately on that day and tell them that I haven't even talked to the doctor, how can they refill it without the followup. I was told "Oh it's in the contract that we re-bill you every 28 days from the date of your contract" which was Feb 11. At which point, I tell them that I want to cancel and ask for a refund for the $399 that was just billed.

MEDVi has been incredible and so easy to go through. I love that they give you the help you ask for when needed. Everyone I have spoken with so far has been extremely patient, understanding and helpful. I’m so happy I chose Medvi over anyone else.

I paid $179 on February 28, 2026 for Semaglutide and was required to complete an initial provider consultation before the medication could be authorized. I logged in for my scheduled appointment on March 10 and waited over 30 minutes, but the provider never joined. The medication was never received, yet the company refused to issue a refund and only cancelled my subscription. Very disappointing experience.

I would give a zero star if I could. I cancelled my order 10 minutes after I purchased. They never cancelled the subscription. Still charged me. I never spoke to anyone nor did I do any bloodwork. They are a rip off and ignores you. Request to cancel and still send out the meds. I even called to be put on hold. The refund rep never called back but sent an email. Now my subscription is cancelled but charged me. They tell you it was already processed. This is ridiculous and rip off when you try to cancel.

She informed me that including a daily protein shake will help to meet protein goals. Sore also informed me that dehydration can cause nausea, so I have been adding electrolyte packets to my water.

Having a care coach helps to keep me grounded and more focused on losing weight in a healthy way. I have been on my weight journey for a while but this time all appears to be working due to more accountability.

​I had a wonderful experience with my Medvi nurse today. They were professional, punctual, and took the time to explain everything clearly. I felt very well cared for and didn't feel rushed at all. Highly recommend!

Buyer Beware! I am extremely disappointed with the product, the customer service, and the policies that clearly do not align with what is advertised. After six weeks on Semaglutide, I unfortunately gained two pounds despite following all instructions. After jumping through multiple hoops, engaging with the underwhelming “care team,” I requested a refund or, at minimum, the option to apply my payment toward a different medication. I was told this was not possible and that no refunds are issued under five months, which is incredibly misleading given the “guaranteed weight loss or your money back” promotion.

Nikita was super motivating and helpful. I was very pleased with our session. I am looking forward to our next visit. I was happy that we set a goal weight and looking forward to achieving that goal.

RN was very professional and offered ways to relieve my SE’s from medication. She was respectful and recommended me to schedule meeting with doctor. Link to schedule meeting was sent to my email within minutes.

They took my money but then refused to send the medication. They want to send me something I've already tried so I said, "Ok just refund me." They refuse so want me to pay for something I've already tried unsuccessfully.

I will never, never, NEVER recommend this provider to anyone!!! What a terrible customer experience. 1st the “Doctors calls” are a joke, and secondly even when you do get to talk to someone who has any sense or knowledge about them or your health some money hungry sales person denies your statements anyway. I specifically asked to cancel my subscription, refund me for product I did not receive, or authorized refilling, attached are my receipts AND the statement confirming I never completed a refill form and I directly expressed I no longer want to continue medication into MY BODY and you’re denying me?!? What is WRONG WITH YOU PEOPLE?! Awful, I will not stop letting as many people know as possible to never use this company and please consider a REAL DOCTOR.

The person conducting the interview was very helpful. We went over nutrition, hydration and many things regarding fitness since I am disabled. We also went over quantities of hydration and food. We also talked about pricing due to my situation.

As a 65-year-old, I had begun to accept the fact that slowing down and always feeling tired was just part of the aging process. But since losing 29 lbs with MEDVi, I have come to realize how much of my life is still left to enjoy and experience. The biggest surprise for me has been how my attitude and emotions have changed for the better. For one, I don’t feel as heavy and weighed down as I once did, and I can spend time in my garden and take long walks with my wife without feeling exhausted and tired.

I reached out with a couple of concerns regarding my weight loss journey. The nurse who called was very encouraging and gave me a few suggestions. I will focus on being more mindful about eating more protein.

I began my unfortunate communication with Medvi 2/9/2026. After communicating with their patient support team via email, I got onto the website to sign up. After completing the initial intake form the next step showed I was approved and I had to pick what type of prescription I wanted. The next step was payment information, which I provided and read that billing would be done when shipment was processed and ready to ship. On 3/4/2026, they billed me and payment was posted. However, I continued to receive notification via email, chat, and phone that my account could not be completed due to an intake form not being completed (which I did 4 times).

Hello there, I am writing a review because I have recently stopped using the product. It has only been 6 weeks but my appetite is still fully intact and I have not loss any weight. I started back working out and eating extremely healthy. This product unfortunately did not work for me and it is $300 after the first month, which would be ok if it worked. Also I am discontinuing because I had severe constipation, but I am still hungry! So my body is still craving foods but no weight loss is happening and I can't poop.

I was a little hesitant to call MEDVi, I have friends doing the GLP1 through other companies and we’re not satisfied. No I think it’s the best decision ever because they have tremendous. Everyone I have spoke to was more than helpful and I didn’t feel they were just trying to sell me a product, but they were looking after my best interest.

Ordered meds in December, was sent the wrong ones evidently, as they sent a second different med 5 days after the first. I wasn’t sure about the double send, so I called and had an appointment with a nurse. She told me they were the same except one had b12, and the dose amount was wrong; she said to just double up the dose. I said I felt uncomfortable sticking a needle in me with a medicine dose told to me over the phone from who knows who. I asked for a proper prescription, like what is on the front of the medicine, and she said ok.

I started my medication today. I needed to call to get help with the instructions and was helped within the time I was given. The nurse was very helpful and understanding. The medication was delivered faster than expected as well.

I am currently trying to get my money back of 399.00 that they billed me before they even approved my refill order. On March 5th I went on, did my refill order then it wanted me to schedule a visit. The visit would not let me pick a time. Tried several times to go back in and out of that refill form. Finally it let me submit the form and I never received anything about an assessment.

Watch out for this company! When you sign up, you are agreeing to a monthly subscription cost of $299. This costs is automatically charged to your account, whether or not you have contacted them for a refill or not. And good luck getting that $300 back, even though you haven't even received their product yet! They are willing to cancel the subscription, but they aren't willing to refund you the cost of buying exactly nothing. Not even sure if their medicine is legit either. Didn't seem effective!

Very informative and polite short but sweet and well understood. I’m so ready for this journey. I’m not a person of many words but I appreciate the time that was shared being in time and straight to business.

This so called company is HORRIBLE!!! I joined on 2/22/26 and I just canceled today! Been a total nightmare from day 1. I was on the wrong plan and my medication units was wrong. Plus overcharged my credit card. It was supposed to be $179! Nurse Practitioner said I should get a refund and wrote that in my visit. No refund was issued! CANCELLED!! My patient portal was never correct. Never received after visit summaries in my portal. I have called customer service so many times with no resolution at all! MEDVi don’t bother responding because all you have to do is read all my tickets I have submitted! RUN FROM THIS COMPANY!!

This company is a scam. DO NOT GIVE THEM ANY MONEY!!!!! They make you pay immediately... ok. Then... you wait... and wait... and wait... and wait... for a "provider review". Ok. So I wait. Nothing is happening. I keep getting emails to schedule an appointment with a "care coach" to "improve results" but it is not required. Ok... I'll wait... still nothing. Finally get on chat. "oh, you need to schedule the appointment with the provider for the review". Nowhere on my patient portal or profile (whatever it is called) does it say I need to do this, or have a place where I can do so. It has optional appointments for care coach and dietician, but no provider review appointment. So I get on with customer service..... again... this time to get a cancellation and a refund... I just want nothing to do with this company at this point.

The care consultant was very informative and professional. She respected what I had to say and addressed my concerns and questions. It is very calming knowing you have support once a month. I enjoyed my appointment very much.

Medvi offers the semaglutide injections and pills. Although, I selected the pills and paid for them, they are sending me the injections. I am not going to self-inject. It is the reason I waited for the pills to hit the market. The customer service personnel was not helpful, simply reiterating that they could not change my order since it was on its way. That I had to repay for the pills and would not be refunded for their error. My recommendation is that you stay as far from Medvi as you can and consider other options. It is obviously an organization without integrity and are not willing to even try to remedy an error, made within the Medvi system.

The RN is nice, Professional and knowledgeable. It was a great call and I felt heard and she offered support and suggestions. It was a great experience. We talked about water intake, exercise and carbs.

DO NOT JOIN THIS PROGRAM. Initially I paid the $179 and lost absolutely no weight plus I developed an allergic reaction at the injection site. It says in order to continue the medication you have to fill out a medication request form and I did not. However today I was charged $399. When I called customer service the said I could not get me money AND I had to make an appointment to speak with their doctor to even receive the medication. So I'm being charged for a product I might not even receive! It was not clearly stated that I was under a subscription and would be charged $399 a month. There are other more effective programs out there everyone. This one is not it believe me!

Stay away from this company. WORST COMPANY TO DEAL WITH. The first month is $149 and then second month is $399. They will charge you even if you do not authorize them to charge your account. I am currently trying to get my bank to fight it with them. They will not give you your money back for something you did not get! Subscription has been cancelled. Called and spoke to Edwin from Customer service. Their customer service is overseas and you can hardly understand them. I NEVER GOT MY MEDICATION.

All questions answered re weightloss progress. I was. Concerned if I am losing enough weight. I have an OP coming up and my physician wanted me to lose a certain amount and it seems I am on tracking. Would like to increase dosage slightly though.

I had questions regarding the administration of my medicine as it was a lesser dose than previously taking, yet my medication was increased. The nurse was very clear and helped me understand the reason I am taking less units in this round of medication.

I thank you for the call and was able to explain the reason for my inquiry which was the fact that I received the package but it was not the dosage that I ordered and paid for. The nurse was going to ask the person who made the order and any reason for sending the different dosage that I had asked for. I am hoping for an explanation and perhaps get what I thought I was supposed to get. Thanks again for the call and I hope we can resolve the situation. David **

I have had an extremely difficult time with customer service as I was charged $400 in December and never received the prescription. I called in January, they told me I was ineligible for a refund but they would ship it. I was charged January and received the January medication, still no December medication. Come February, still no December medication, called again and was told I would receive the prescription and my account would be on hold with no further charges. Shocker, I was charged $400 AGAIN and they told me the refund policy has been updated, (where’s my email on that??) the policy is only for when the medication is revoked by the provider so I’m ineligible for a refund. They purposely do this to screw customers into making the payments and not allowing refunds when they are at fault.

The young lady answered my questions and helped me set up two goals to work on over the next 3 weeks. I think I will learn a lot and be able to stay on track. I believe it will help me lose the weight and keep it off.

Proceed with caution. The process was fairly simple to get started and I liked that FSA was able to be used, however: Once my payment was submitted, I received a notice that my medical provider had approved a script for prescription of tirzepatide as my preferred medication. Good right? No. Medvi proceeded to process my "prescription" of semaglutide. I immediately brought my concerns to medvi that I was receiving a medication I was not prescribed. Their response was to inform me that they recognized their error but would need to charge me double the price, even more than the advertised price of the medication I requested.

I was late sending my meds request. It was thought I missed doses and my prescription was started over at a lower dose. I actually did not miss a dose. I had enough medication to stay on my program. She's having a rep call me to let me know how to adjust my dose to going forward to keep me on track.

I see how important it is to have a coach to listen and guide me through my weight loss journey. I appreciate all the time and dedication they give to me. The care coaches make suggestions that would better benefit me through out my goals. The coaches always help recommend me on a new path and goal to set for myself to achieve before my next career coaching session.

From my very first introduction to MEDVi, I have felt very guided and seen. The whole process was very easy to understand. My first video consultation was no different, the person I met with talked clearly and precisely so that I could understand her. And she made me feel like I was being cared for as if she was my primary care physician. I have really enjoyed this entire process so far and how it doesn't add to my stress but actually alleviates it.

My coach was very helpful and forthcoming about her own experiences with the medication. That feedback really helped. She also answered my questions regarding muscle loss and ways to neutralize it. I would recommend utilizing this free service to augment one’s treatment.

Very disappointing experience. I did not find this product very effective so I decided to cancel. After long wait, the account was cancelled but sadly, they continue to charge me. The customer service department, refunds department or billing department are useless. I joined RO and very happy with their products and customer service.

They will not refund you. If you go through the process of putting your card information they will charge you immediately. If you change your mind on the same day that you don’t want the medicine anymore they won’t refund you. Their customer service is bad. They try everything to keep your money. They don’t want to return my money even though I told them the same day that I changed my mind. After seeing the bad reviews they had on them and the letter the FDA sent them. They don’t care if you haven’t had a consultation or received any medicine. They will say. "It’s not part of our policy." Beware. They are scammers. I will see if they will at least send me the medicine that I paid for. If not I will have to speak with my bank to see what can be done. Don’t try to make an account on this website. It’s predatory.

This experience is fantastic. I highly recommend MEDVI. Everything is easy and smooth. The question are straight to the point. My first phone call with my coach went great. She was nice and polite. I didn’t feel like I was being judged. Me personally I’ve not had any side effects. If you’ve been trying to lose her weight and struggling spend the money, this is so worth it. Thank you.

Very friendly and addressed my concerns. Amanda escalated my concerns about discontinuing medication and requests to upper Management. I hope to hear from the company to expedite my cancellation and refund request.

After having procedures to have stents in both my groin areas and losing all the extra fluid and starting to get a little more active with Physical Therapy I currently weigh 119.6 lbs, am 5’ 6” and my BMI is just below the normal line and into low, my primary has me going for bi-weekly weigh ins. Out of nowhere I get notice that my account was charged for my tirzepatide shots. So I immediately reached out to Medvi and got someone who did not undergo what I was talking about so transferred me. That person understood what I was saying and asked me when I spoke to the Medvi doctor last and I was honest and told her that I had never heard from, talked to, etc. any doctor or healthcare provider from the company. She poured through everything on my “dashboard” screen and my appointment tabs and admitted I was right.

When I contacted the previous pharmacy they gave me MEDVi, I had ordered a 6-month supply last year and thought I was getting the same, but only received 1 bottle for $499, which is outrageous. Don't order from them.

I've been on the compound shot since December. I felt nothing different. Billing went up immediately the promo price wasn't honored. Difficult communication. I barely lost weight. I attribute my results to working out and eating right. I feel like the shot is a placebo. Zero side effects, no change in hunger cravings, etc. Get the real stuff or just workout and eat right.

I was sent an email that my dosage was increased from 10 units per week to 32 units. The syringe provided only holds 30 units. Still waiting on a call back from the “nurse”. Also, they shipped my order but it was delivered to the wrong address by Fedex. Medvi would not help me to resolve the issue and would not refund my money. This was my fourth delivery and should not be my issue to track down. I've canceled my subscription, changed my Credit Card and will be contacting the BBB for fraud.

A friend casually said, “You seem lighter in spirit,” and it stuck with me. MEDVi helped me drop 29 lbs, but the emotional shift has been just as powerful. I’m less stressed, more present, and finally feeling like I’m making choices from a place of self-respect rather than frustration.

Nothing prepared me for how good it would feel to take the stairs without planning a recovery break. Losing 32 lbs with MEDVi made everyday moments easier. My breath is steady, my confidence is back, and people keep telling me I look more vibrant. It’s the kind of progress that touches everything.

I will never forget the day I discovered I could go to the park with my kids without pretending I needed a break. With MEDVi, I was able to lose thirty pounds and regain vitality that I had previously believed to be lost forever. I can breathe more easily, my joints pain less, and I feel more in the present. I feel rejuvenated on an emotional level. I'm no longer hiding behind fatigue or insecurity. I'm giving it my all, and it has changed my life.

I was shocked to realize that I wasn't pulling at my shirt all the time during the day. I lost 27 pounds thanks to MEDVi, and all of a sudden I felt confident once more. My attitude improved, I stopped hiding behind layers, and my posture shifted. I didn't anticipate how liberating it felt.

All Good. Very satisfied. Overall she answered all questions and made sure that I understood what is better for me. She use very simple words and she was very helpful. I will recommend this service to anyone that is interested.

Confirmed who I was and that nurse was licensed in Iowa. Great discussion with nurse. Very helpful and timely. I appreciated the call to answer my questions regarding the refill. Had several questions regarding dose that was received today. All questions asked and answered. Nurse was very patient with me.

We talked about progress, food plans and exercise. Established 3 goals for the next month and scheduled an appt for 4 weeks. She was very encouraging, listened to my concerns, made suggestions and explained why they were important and helped set my goals.

I was charged 150 for a product I did not get before ever speaking with a provider, and was told that I would not be refunded this amount. The medication I was charged for was not even the medication that I was looking into. It’s absolutely ridiculous to me that they can just steal money from people and not even care that they are doing it. And customer service was absolutely no help and told me sorry but you will not get a refund. When I ask to speak with someone else I was told they will call you back. Guess what no call back. And they claim to be a great business. Don’t fall for this scam.

I joined around the first of February. Lost over 5 lbs. and then stayed there. I filled out the refill form on February 26 and sent it in. They received it and said I was good to go for March. A couple days ago I got another email requesting that I fill out the refill form. So I did it again. The meds hadn't even been shipped yet. I wrote many times and called. Two times I was hung up on. Both ladies spoke english very poorly. To the point I could hardly communicate with them.

I would give this company a 0/5. I have had horrible customer service and have spent over 3 hours trying to get them to correct their error. After completing my online information, it said meds would be shipped. I did the online chat and was told that no meds would be sent before my appointment. I wanted to clarify, to ensure they had the correct meds. They sent medication before my appointment and it was not what I requested. Now I have been trying to get a refund or for them to send me the correct medication. I keep being told that someone will call me, but no one calls. All the people I have talked to cannot fix the issue and are telling me that there is nothing they can do.

MEDVi has been my GLP-1 provider for 8 months and I have been very pleased with the quality of service, consistency/delivery of medication and communication. Initially, I wasn’t certain of how personal this process would feel, expecting to become an anonymous case number. I have been completely and totally proven otherwise.

I thought it went well. She was very professional and understanding. I believe at the end we got cut off at the end. Please inform that I did not hang up. Overall she was very friendly and professional. Right to the point.

I originally had great success with MEDVi, until my latest dose arrived. I was on 35 units once a week. For some unexplained reason my latest dose jumped to 56 units a week. I did not ask for the increase as I've been having success at 35. I've called MEDVi 8 times between yesterday and today and I either get hung up on, or no one can explain the dramatic increase in my dosage. I spoke with a nurse who told me that's what the doctor wrote so that's what it is. She could not tell me why or how to find the answer to my questions. Very frustrating.

Do NOT buy from this company. They are frauds and this company is scamming people out of their money. I am a victim of a fraudulent charge. As soon as you sign up for a product they immediately charge your credit card. I have received NO product and never received a consult. They refuse to give my money back after several attempts to contact them by phone or by email. When I call, I’m left on hold and no one ever picks up. They keep telling me (via email) ‘we’ll get back to you in 24-48 hours’. Please don’t fall victim to this company. Buy elsewhere. I am reporting this scam/crime to the Attorney General and BBB.

STAY AWAY!! THEIR MEDICATION DOESN'T WORK. TERRIBLE QUALITY. THEY WILL CHARGE YOU AND NOT OFFER REFUND EVEN THOUGH I ASKED TO CANCEL. Cancellation can't be made online so you have to trust that they cancel. Go anywhere else.

I spoke with Erin. She was extremely kind, friendly and understanding. She gave me suggestions and really seemed to understand. She took the time to get to know me and my concerns. I really enjoyed talking to her and appreciated the support she gave me. We've already set up another appointment. I was very pleased with our chat.

This company scams people. I signed up and received a tracking number from FedEx for medication. The tracking of the medication stopped after the first day. When I called Medvi, they told me I had to call FedEx about the package (red flag). So I called and received a case number for them to escalate the issue. I received an email from FedEx informing me that they could not find the package. I called Medvi to tell them but it was the scripted response without a resolution so I had them cancel my account 6 days after I signed up and asked for a refund, as they defrauded me out of $299.11. The rep sent me an email saying that he is unable to refund me the money because I had a "change in interest or health status", which neither is true. I canceled because they promised a service that they didn't provide. I'm filing a claim with the Federal Trade Commission as this company appears to be defrauding several people.

This company is a scam. They advertise on fb and claim to be a clinic but they're not and they steal you money and don't give refunds after they provide you no product. Go look at all the BBB complaints. First they said no doctor visit it was required, then they asked me to forward my existing prescription but refused to provide the contact info of where to send it after multiple requests. The then they refused to give me a refund citing a user agreement that doesn't exist. You're not going to get meds, this company is a total scam.

Please please please make it easier to contact one of your RNs. It’s the most frustrating part of your program! I received my medication and had questions with the dosage and was not able to talk to anyone about it, therefore, I had to wait 3 two days before taking my first dose. Long wait times on the phone and difficulty scheduling earlier appointments is really frustrating!

Upon going to Medvi's website I decided to go with them for my weightloss journey. That was my first mistake. My second mistake was paying for 3 months of medication to only receive 1 month. After 3 months they charged me for another 3 months. Within 24 hours of seeing they took 1047.05 out of my bank account, I call Medvi and is informed this is more than a 3 month subscription and they can cancel it but I cannot get a refund, only medication. Yet I only received 1 month and paid for 6 months of medication. I told them I didn't want their medication and wanted my refund. They said no refund and according to "management" that is their final decision. I am now obtaining an attorney because scammed company like this need to be stopped. Don't waste your money on this company. Once they have your credit card info, they will continue to clean your money out.

I was billed twice, 2/8 and 2/12. I provided a copy of my health account statement showing the double billing as well as both authorization codes for each. Medvi customer service said it didn't happen. They refuse to refund my card, meaning I will have to pay that money back or my account will be suspended until I do.

Things started out okay. I asked them to not send me a shipment last month because I was traveling. They held the shipment but still charged my credit card $299 stating that it is a subscription and I must pay whether they ship any product or not. Complete scam! Buyer beware!

The RN that called me was very helpful today. I have no other questions at this time. I was concerned that I was not having better results with the Semaglutide but after our conversation, I am sure my results will improve.

The consultation was very well done. I am though very disappointed that in 2 months I have only lost 1 lb and at times in the past few weeks I have been over 1-2 lbs. 😞 I have increased my workout time and added more walking.

I have been going through a very difficult time with my mother’s health issues. Having a coach helped control emotional eating issues. I have lost the right amount of weight and look forward to healthier lifestyle with my coach’s support.

I noticed that my medication went to 5 units to 40 units. I called and was informed the medication had only doubled but the units went up because of the compound mixture would be correct for me. Once she explained in detail, I understood and feel very comfortable on continuing with this program.

I joined MedVi in January 2026 after being told their program could help me lose 35 pounds within a three-month plan. Their customer service was very responsive and helpful before I signed up and paid. However, after they received my payment, the experience changed completely. One month into the program I had not lost any weight, so I contacted them. At that point I was told that losing 35 pounds would actually take about six months and would require an additional $765. This was not what I was told when I initially joined.

Seeing my bloodwork improve was the moment everything felt real. Losing 26 lbs with MEDVi gave me a sense of control I thought I’d lost in my 60s. I’m steadier on my feet, breathing easier, and waking up with purpose. Even my doctor said I look stronger and healthier than I have in years.

The coaching was excellent. The product has become too expensive for me, I didn’t not told that the price will double on my subsequent purchase. If I could purchase again, I will need NAD+ , the B vitamins and MSO incorporated into my Tirzepatide.

The connection was a bit static and we lost the hear a couple of times but managed to proceed. The young lady was professional and kind. Helped me to relax. I don't know if I might refer anyone since I'm only 2 weeks in the program. Give me 6 weeks.

I lost more than my goal within 3 1/2 months. I felt great and did not fill out my next medication refill form, thinking I was going to keep my account open just in case I ever wanted to go on the Semiglutide again. That was until I noticed that I was being charged even though I was no longer requesting medication. They took $600 from my card, and when I called to inquire, I was informed that they will continue to charge you every 28 days, whether you receive product from them or not. I was told there are no refunds, and I should “do a better job of reading the contracts I sign in the future". I am still currently awaiting the 2 months of medication for the $600 I was charged. I have spoken to customer service several times, and it’s just talking in circles. Do not sign up with this company. They will do their best to take as much money from you as they can.

I appreciate the advice and coaching. She answered my questions and helped me to set goals to help me reach my goals. I was actually taking the meds incorrectly and she helped me to understand the dosing.