MEDVi Reviews

I would look elsewhere. MEDVi clearly values getting your money locked in, but provide the worst customer care experience. Can't trust the stop or pause function in your account, then can't get a refund for months on a shipment that their own policies do not allow. They still have money for product they refuse to ship. Each request to follow up gets met with the same response, which is nothing but stalling. Been months, do better, and I recommend finding someone else to help. Oh, and they have now cancelled me as well.

Medvi started out great but unfortunately they've made some changes. They don't let you submit dosage changes every 30 days, it's 60 now so you have to set up an appointment. But their portal isn't working for the appointments, the links sent to join gave you an error. And 2 months in a row my medication has been late. But they aren't late in taking the money from my account. And no matter who you talk to you only get canned responses, nobody cares or is trying to improve the issues. Poor customer service and poor delivery. I would have recommended them hands down last spring, but over the last 3 or 4 months, I wouldn't not recommend them.

I was called by a MEDVi salesperson after I checked the pricing online. After speaking with her on a recorded line I only agreed to buy their 10 pack after being assured that it was guaranteed for a refund. After receiving the meds I tried them and found that my sinuses would swell so I couldn't breathe through my nose. I called and texted them about a refund but was told no by what I assume is an AI customer service responder. This company is a farce to deal with and doesn't live up to their promises. Do Not Trust Them!!!

MEDVi is having a huge problem delivering the medication on time. My September medication arrived 3 weeks late which completely messed up my dose timing. I called to complain and they said that there was nothing they could do. I immediately cancelled my prescription since they are clearly not customer-centric. DO NOT use Medvi. They only care about their profit, not their people.

Really appalling customer service!!! I had been using Medvi for a couple of months and advised their patient support team on August 1st that I was going on vacation on August 28th so I would need my medication sent early. The patient support advisor set up an appointment that day with a prescriber to discuss my options. The prescriber arranged another appointment on August 20th, which was 1 week and 1 day before my vacation. At this appointment, the prescriber created a prescription and sent it to the Pharmacy. I hadn’t received my medication on August 28th so I was left without medication for 3 weeks.

I had such a good experience for 1 year but just a couple months ago in 2026, something has changed and they are having major issues with delivery and when I scheduled an appointment, no one showed up for the virtual appointment. The customer service is very "nice" but there is no actual resolutions to any issues. Super disappointed and definitely will not be renewing with them.

Didn’t ship meds. Refused to do a refund. They charged me for two quarters then wouldn’t issue a refund.

Never received my September medication but charged me for September and shipped it out in October and charged me October too! Called and they said no refunds sorry medication was shipped late. But they make sure to take your payments automatically before I even submit refill request. So I paid for a month for no reason. Will be calling the bank

This company is a scam. They charged me for two years and never sent the product. Do not buy from Medvi.

Terrible customer service and can’t fill prescriptions. 3 weeks and still waiting for any type of resolution. No refund, no contact numbers to call, same script when you call in. Terrible.

I’ll start off by saying the first few months, Medvi was pretty good. The results were there and the customer support was very good. Something happened to them earlier this year though that they suddenly couldn’t get their processes and customer support right. Redundant requests for info, inability to get refill requests processed in a timely manner and then the ultimate failure of being unable to provide the required service/product (vial of GLP) when needed to continue treatment. Essentially ended up paying them $399 for absolutely nothing in the end before firing them.

I was a slow responder in the first 3 months but now I am losing! I had great support and I didn’t give up. I have feeling great and have had more energy than I know what to do with. My confidence is back. Thank you Medvi.

Based on my experience, I would strongly recommend that patients look elsewhere. I paid MEDVi for a program involving NAD+ and Sermorelin. I attended every appointment they scheduled and repeatedly tried to work through their process. On multiple occasions, MEDVi scheduled me with providers who told me they were not trained, not set up or otherwise unable to prescribe the medications I had already been charged for. At another scheduled appointment, I waited approximately 15 minutes and no provider appeared. Customer service sent me another link, and again no provider appeared. I later received a call from a provider who told me she was not trained to prescribe the medications and referred me back to customer service. MEDVi also recorded appointments I attended as “no-shows,” which I disputed because that was simply inaccurate.

After a couple months of getting what ordered, the shipments stopped but the withdrawals from my bank account continued and the company gave me the runaround until I gave up and filed a dispute with my bank

These people are crooks. They took my money. Gave me excuses why they never delivered. They stole my money. Do not ever let them rob you like they did me. It's not a real company!!!!

I WAS CHARGED 199.00 And HAVE NOT RECIEVED MY PRODUCT. I JUST WANT MY MONEY PUT BACK IN MY ACCOUNT.

I have been enrolled in the MEDVi program for approximately one year and have seen very little progress with my weight loss. I also did not hear from MEDVi in July, and I was surprised to find that I was automatically charged in late September for a full additional year of service. I requested a full refund, but I was informed that $299 would be withheld from the amount charged to my credit card. Given that I received no advance email notice of the automatic annual charge. They came prepared with lots of legal contractual language.

I saw the advertisement on social media, I knew several other friends using the same weight loss injections and thought I would give it a try. I ordered the product of 8-24-2026, I happened to have a dr appt with my primary care physician a couple day later. I asked her if it would be okay to use this product. She advised me that from my family history of Thyroid and cancer disease, I should not take this dietary supplement. So, I went home and called right away to cancel and requested a refund on 8-27-2026. They told me that the only way they would give me a refund was if their licensed providers would be the ones to make that decision.

This company continued to charge me. Eight months after I stopped using their services. Not just for a monthly membership fee, but for the entire price of their membership. And the medication $399 every single month, totaling over three thousand dollars in charges when I contacted them. They refused to give me even a penny of refund. I did not receive any medication during this point. You can't even get a real person, it's all a I. Stay away from them. They're worse than gym memberships. Once you sign up, they will charge your card. Until you shut it down. I'm reporting to the Better Business Bureau.

My experience with MEDVi has been one contradiction after another, and I would not use this company again. I contacted MEDVi after seeing Facebook advertising aimed specifically at veterans promoting their QUAD erectile-dysfunction treatment, including claims that U.S. veterans qualify for special/wholesale pricing. I asked MEDVi directly whether the prices they quoted me were the veteran-discount prices. Their written response? “The Veteran discount is not offered to patients on erectile dysfunction (ED) treatment plans; it is only available for weight loss treatments.” So why are advertisements using veterans to promote QUAD if MEDVi says the veteran discount doesn't even apply to QUAD?

ZERO STARS. Rushed home from work with consultation with doctor. Received confirmation email to stay near phone for physician call. 10 minutes after appointment time was supposed to happen, received text that I MISSED THE APPOINTMENT. Frustrated in ALL the customer service miscommunications I have had up to this point, I requested a refund. Demanded a refund actually. it was escalated to their customer satisfaction team and I was assured I would receive a call in 24-48 hours. Shocker, I didn't. Called today and was told by George one of the CSRs that the escalation team this went to was basically managers. But they were "backlogged" and didn't know when they would be getting back to me.

Upon being charged for 1st auto shipment, I had a credit balance of about $30 in my Medvi account. I requested refund of that balance and was informed in my email that it was Medvi's policy not to refund monies (obviously differs what Medvi advertises). They referred to it as a "no-refund policy". Please be aware of inadequate disclosure of this policy and deceptive marketing practices.

This Company is Scam, they know how to collect their monthly, even if they don't ship you the product or you had no benefit of it. and when you want to cancel or refund, they tell that once charged there is no refund and if you want to cancel you need to let them know by phone 72 hours ahead of time.

This company advertised that their product is FSA eligible and in fact cannot give and documentation so that my claim can be substantiated. I am out $450 for a product that does not work and my FSA account is locked because of this.

Worst company I’ve ever dealt with and horrible customer service! They take your money and run. Stay far away!

Don't waste your time. This company is not legit, they keep your money and do not refund during the cancelation process.

Horrible customer service and support would be a massive understatement. Now they are continuing to try and bill my credit card for thousands after I've canceled them. Avoid these scammers and thieves!

This company is a SCAM! They have horrible customer service and find little cracks to charge you more money. They don't care about your health, only the health or credit line on your credit card. They come with a smile on their face and no customer service to back it up. Do not be taken by these people.

Absolutely worst customer service on the planet. They live by the old motto "take the money and run". No contact is ever made once they have your money. They over-charge without any refund, claiming the credit needs used. I would highly recommend staying away. There are plenty of GLP-1 companies that have a good reputation.

Joined 4/26. Decided not to continue in 5/26. Was charged 6/26, 7/26, 8/9/26 and then again 8/22/26 after being told I would be refunded. I was charged twice in August because apparently by their calendar 8/9 to 8/22 is a 28 day billing cycle. 4 payments of 399 with no meds on a cancelled subscription is 100% a scam. I asked for proof they were processing a refund and I was sent a screenshot of refunded amounts in 2025. I am so glad I recorded all calls and kept all emails and text communication documenting all conversations with these scammers. Reading that so many others have had the same experience I think a class action law suit should be explored.

Let me start off by saying customer support and s fantastic and helpful! I used strictly GLP for weight loss for 5 months and have lost 15 pounds! Never have I thought I’d be able to lose the weight! Side effects are zero once body adjusted. Team for MEDVi have been nothing by but helpful!

I cancel my subscription after they tried to charge me the first 140 and I never received product or did the consultation with the health professional. Then they charged me 399 in 7/2026 and I didn’t notice but the just charged me again 8/18 and they say they can see I cancelled it and gave me a refund for one. I asked about the other charge and they said they would refund that one too. Well they only refunded one and now say I can’t have the other refund even though I got no product and I have a receipt saying I was going to get a refund.

“I had been with MEDVi for several months and was very pleased with the company. My deliveries were always on time, and the staff was helpful and professional. Unfortunately, something seems to have changed over the past month. I have experienced delay after delay with my medication shipments. I have called multiple times and have always tried to be respectful and patient.

Stay far away from this company. I cancelled back in July due to financial burdens, and they have continued to charge me and act as though I haven't cancelled even though they acknowledge twice that I did. At this point I have filed a complaint with my state's attorney's office and will be closing my bank account to try to hang onto any money that they insist on outright stealing.

I signed up 'cause it sounded like a good deal. They were very unhelpful with any issues and concerns I had. After I realized they were not helpful at all with my needs even after I told them I was not getting any results I decided to cancel. They continued to bill me without sending any products for 4 months! I still can’t get it resolved! I DO NOT RECOMMEND THIS PROGRAM. DO NOT DO IT.

Complete trash product. Was experiencing extreme headaches after use. Before you even get through the first prescription, they are sending another one out to you. No time to cancel, so it's gimmicky advertising to steal your money before you get a chance to complain. If you are going to use this product and experience anything unusual make sure you contact them right away to cancel.

Refused to refund after unauthorized charge. Scam scummy company

Paid for a 6 month prescription. Did not LOSE ANY WEIGHT. I lost a total of 5 pounds over 5 months - which likely had nothing to do with Semaglutide MEDVi provided.

Absolute scam!!! DO NOT GO NEAR THEM!! They took my money over a month ago and refuse to refund the money and just keep stringing me along saying it will be shipped "soon". IT'S BEEN OVER A MONTH AND NOTHING. Their customer service is absolutely terrible! They are building a class action lawsuit against these scammers so jump on board. It is the only way you will ever see your money back.

I signed up for their three month plan because it sounded like a good deal. The first time I spoke to a patient care rep when I got my delivery the person was less than helpful. They can’t and don’t provide any instructions and acted like I was nuts for asking for assistance on my first dose. A 4 dose prescription provides a dozen syringes and no way to dispose of them. Also why a dozen with every 4 week shipment? The patient care call was useless and they seem like random call center person who doesn’t have knowledge and are not professional at all. This goes for the nutritionist too, that was not a nutritionist and she didn’t even listen. She just gave me a pre-scripted statement that didn’t even have anything to do with me. The delivery is random and doesn’t actually make sense.