MEDVi Reviews

I strongly caution anyone considering MedVi to read all terms extremely carefully before using this service. My experience was unacceptable. I initially enrolled based on advertising that promoted month-to-month treatment with “no subscription” and the impression that continuation required active renewal. The medication price also increased significantly after the first month. After taking the product for approximately three months with no meaningful results, I switched to another GLP-1 provider and experienced immediate benefit, reinforcing my concerns about value relative to cost.

After paying $837 for 3 months, there was Zero weight loss. Followed the directions. Started with 3mg, then 6mg and 12mg for the last month. I have been ripped off by MEDVI. When I ordered their product, they said it was money back guarantee. When I was sent a message to refill, I called and canceled. Why would I pay so much for something that does NOT do anything for me. When I called customer service, they said there is no record of my account. Bad company.

I specifically signed up for Tirzepatide and didn't realize until 6 weeks in my 3 months I paid for upfront that it was a regular glp-1. I took it as prescribed, ate a high protein, no carbs diet and exercised, drank 70-80 ounces of water per day. Never lost a pound in 3 months. A total waste of the almost $800 I spent out of pocket for a drug I could've gotten cheaper at the pharmacy from my own doctor.

Total scam. They make you jump through hoops to get what you paid for if you cancel their subscription. It's just a loop. "Reactivate the account. Get a consultation. Expired. Reactivate the account. Get a consultation. Membership expired." Just back and forth to wear you down so they keep your money and you never get what you paid for.

This company is a scam! Please do not use them. They give you confusing information so they can bill you. They tell you that a refill request is required, however, they refill it without you completing the request. Customer service is very difficult to understand. I had issues with them charging me twice. The first time, I was promptly refunded. This second time, I had to talk to 3 people, still no refund notice, and you have to actually call to cancel, which it is not clear.

MEDVI has reached out and will make this right by refunding me my $279.00. I am not giving them 5 stars because it took a negative review for someone to hear me and reach out to me with a solution. I do appreciate the fact that Kimberly contacted me and is working with me on this.

Do not waste your money, it doesn't work. And they will not refund you. Don't waste your money there, just here to rip people off, they don't care about their patients.

This company is a scam!!! They charge you for meds not shipped nor received and they say they cannot refund your money. Absolute scam of a company that needs to be looked into.

In the beginning my experience with MedVi was good but after 2 months it went downhill fast. I went to see my primary care physician in my town and was advised to stop taking the injections immediately. Her reasoning is that you don’t know what actual compounds they are using, she couldn’t control the dosage amount, and if any side effects or illnesses came up she couldn’t pinpoint what would be the cause.

I was charged 399.01 prior to filling out and submitting my refill form. I called to cancel and was told I could cancel, but I would not receive a refund, regardless of if I receive the medication or not because I did not cancel within 72 hours of my billing cycle. I asked for a supervisor and was told that they will tell me the same thing. I am very disappointed in the customer service and am exploring possibly a small claims court filing. Would not recommend doing business with this company.

I received my GLP-1 vial in a 2-day UPS delivery - it arrived VERY warm. I have been sending messages for 3 days not to get some sort of feedback on its safety and ZERO response. The "app" is non existent and a webpage instead. Not sure with the rising temps of summer these aren't sent overnight.

BEWARE! They didn’t ship my medication and didn’t notify me it was pending but charged me and won’t refund it. It’s been over a month and they expect me to pay the next month too and are not concerned there has been a month’s interruption— this is BAD MEDICAL ADVICE! They more than double the price when they increase in dose without telling you. Went from $149.00 to $399.00. It’s virtually impossible to find the way to cancel your subscription! Then when you try to cancel they repeatedly try to charge your card until you are about to lose your mind! Endless wait times on hold when attempting to speak with customer service usually end up with being disconnected after 30+ minutes, and if you do get through they still won’t assure you your membership has been cancelled! Go somewhere else. This company is the worst!

Just like 50% of the reviews here for Medvi, I was charged after requesting a cancellation. Not only would they not refund me, when I asked to have my account temporarily reactivated so I could fill out the refill form for the almost $400 prescription I unwilling paid for, I was told explicitly, when asked, that I would not be charged for the temporary reactivation and once I had access to submit the form and then contact them to ensure no charges would be made and that cancellation was made. Not surprisingly, I was indeed charged AGAIN, that very moment, and after speaking with several representatives on chat and on the phone, was told they do not issue refunds.

Similar to what other people are saying they refuse to refund my money even though I did not fill out the refill authorization email that they sent me earlier. I canceled my subscription with two different emails yet. They keep sending retention emails and won’t let you cancel unless you agree to not get a refund. Look up the history of this company I wouldn’t use them ever again and wouldn’t in the Medical community.

In the beginning I really enjoyed the program. I lost 6lbs the first month. But at the low doses it was not curbing my appetite for the full week. I told the doctors when I went for my refill that, and they did not increase my dosage. I was on the shot a while ago and I told them that 30ml was a good dose for me. And I am now on my second month and haven't lost any weight. And it doesn't feel like it's working at this dose. If they don't increase my dose to at least 30 next month I won't be continuing this program. I dont want to waste money on such a low dose that isnt working. The best part about the program is the patient experience team. Jassy has been amazing. Hoping to update my review if things improve.

I paid Medvi over $300 on April 17th. It's May 15th, and I canceled before I got charged again because I did not want to pay almost $200 again without a single prescription being sent to me or any service whatsoever. I attempted multiple times via chat and phone call to determine why I had not received any medication and was told to fill out the refill form. Which is ludicrous because how can I refill medication I never received in the first place?? I was told my issues was being sent up the chain and within a day, I would receive a form email telling me to fill out the refill form.

PLEASE, PLEASE, PLEASE don't order anything from this company. Once you give them your credit card information, you can not get them to stop charging you, even if you call them over and over again to cancel everything. They will keep charging you, and the only thing that you can do is cancel the credit card information you use to make the original payment for. We got scammed by this company, telling us they would not charge anymore for the original Rx, and they keep charging $299.00 every 30 days until we reported our card stolen. Stay away from this company...trust us on this one...it is a scam!!!!

Medvi is very misleading and they know it. My experience is about the same as all the others. No weight loss, caused stomach pains, price doubled the second month, they said this is month to month that if you do not order they will not send. After telling them the second month I no longer wanted their product they still billed me 199.00 on May 16. I never reordered the medication even though they sent me 4 text wanting me to. This is fraud. Even their phone will not take a message nor can you reach anyone. Even when they respond to these complaints they send the same response to every one. They have taken 500.00 in the last two months from me unauthorized. The meds do not work and caused severe pain. Pain stopped when I stopped taking it. I will call my bank tomorrow and let them go after them for taking my money unauthorized.

Horrible company. I contacted them before and cancelled and yet they did not cancel my account and charged me when I called them. The customer service person kept insisting that I take a medication that did not work for me and they will still send me the medication. Even though I don’t want the medication.

Please, stay away from this company. I ordered a product on February 13, 2026 and canceled February 14th with an email. They removed $149 February, $299 March, $299 April. I called them and I was told I do not qualify for refund. No products ever received because I canceled. Please, can someone help me here. I'm in debt of $700 plus and no product, no refund. I'm crying.

They charged me $900 with NO authorization!!! And now refusing to refund me. This med I bought never worked. It’s a sham!! RUN!!! This business is a sham!

The medicine made me nauseous. I tried to cancel the next month’s medicine and they said no problem. They still billed me $349 and refuse to refund my money.

I never received product. I know things happen so I was patient. I communicated at least 15 times via text and email. All they did was try to gaslight by telling me I received product.

I purchased from Medvi and found out that the does provided is not comparative with recommended Trizepatide. When questioning the Medvi RN staff, I was informed that they would never provide the does in the recommended amount, it would alway be at max 85%. This did not align with my understanding when beginning working with them. I was also charged $120 more than what I had signed up for. I did not see the projected loss even with following the protein intake and calories intake to the letter. So I requested my subscription be cancelled. They told me it would be cancelled that day.

Received my first doses for $149 and refill came and I was charged $299 without anyone telling me of the price increase. I was told it was $149/ month. Called customer service and was told they can do no refunds! I canceled.

I started with Medvi after a friend recommended them and I read a number of good reviews. The price for my friend was a monthly $149, which was what my service appeared to be as well. My second month's charge was $399 (2.5x higher) and nowhere clearly stated. I did not receive a notice of the cost til after the approval and then it was too late to cancel. On top of that, I was charged six days ago and still have not received the shipment.

So far so good! Customer service looks good, I did get automatically charged. Medicine working great so far. Lost several pounds, did a blood test low sugar and normal cholesterol because of the medicine.

This company is a scam. The med they provide is a placebo. I have sent all documentation to state attorney general, board of health, FBI Internet fraud. I demanded the "promised refund" and was refused even with the proof I provided. We will see if justice serves. But do not use this company.

I've had a good experience with MedVi so far, my weight has been up and down by give or take maybe 10 pounds. It's a little frustrating but I understand the process also there was a little confusion on whether tirzepetide or semiglutide was more effective with my weightloss. But after checking back with my old provider and previously I was on semaglutide, and it worked really good for me, so I just needed to communicate this with my nurse, Mary, and she gave me no problems at all. She was extremely helpful and more than polite to me throughout the entire process. I appreciate the professionalism and courtesy here at MedVi. I think that the rest of my journey will be extremely satisfying... I'm happy here! I will be submitting more updated photos in the near future.... This is how big I am currently...

Patrick is my dude, he always answers all my questions and helps me when I need it. If I say call me Monday at 1, you bet Patrick is calling, haha. Also, I love Medvi because I feel really good and don't have side effects.