MEDVi Reviews

Absolute scam!!! DO NOT GO NEAR THEM!! They took my money over a month ago and refuse to refund the money and just keep stringing me along saying it will be shipped "soon". IT'S BEEN OVER A MONTH AND NOTHING. Their customer service is absolutely terrible! They are building a class action lawsuit against these scammers so jump on board. It is the only way you will ever see your money back.

I signed up for their three month plan because it sounded like a good deal. The first time I spoke to a patient care rep when I got my delivery the person was less than helpful. They can’t and don’t provide any instructions and acted like I was nuts for asking for assistance on my first dose. A 4 dose prescription provides a dozen syringes and no way to dispose of them. Also why a dozen with every 4 week shipment? The patient care call was useless and they seem like random call center person who doesn’t have knowledge and are not professional at all. This goes for the nutritionist too, that was not a nutritionist and she didn’t even listen. She just gave me a pre-scripted statement that didn’t even have anything to do with me. The delivery is random and doesn’t actually make sense.

Is MEDVi going out of business? They keep charging me and not sending the medicine! I was a happy MEDVi customer for 9 months, and then they charged me the monthly $399.99, sent me a box, and it had no medicine vial inside. I have been trying to get this resolved for a month to no avail. Now they charged me again and still no medicine from last month and are saying this month is delayed. It makes no sense that they can not send me my medicine, unless they are going our of business. No one can give me a straight answer.

If you really feel like wasting tons of your time and having people pull money out of your account without giving you the product and then telling you, it’s your fault because you didn’t follow through and get additional medical appointments with their online provider, when you did and proved it to them. They took money out of my account twice and never gave me the product. I talked with their medical professional and she said I did everything I needed to do and then they told me I needed to do it again. They are either incompetent or crooked or both. So tired of the runaround of these online companies, but this one is the worst.

Horrible experience with them, they offered me a cheap intro. price of 150.00. Then a few weeks later billed my card for 399.00, big shock. Since that time they have not been able to ship the product. Now I am getting the runaround from them. Bottom line is I ran out of the medication, they charged a ton for the renewal and they have not shipped the product. They refused to refund me or give me an ETA on delivering the product. I would stay away from this company.

Do not, I repeat, do not sign up with MEDVi. They will continue to charge you 400 every month and not send medication. They refuse to refund.

DO NOT GO THROUGH THIS COMPANY! The MedVI provider cleared me to stop taking this medication, but the MEDVI Company is FORCING me to continue purchasing vials because they bill every 28 days and you will accumulate a credit. This IS Crazy. Do not go through them.

Medvi was good at First. It was easy to get meds as long as I paid them money every month. Ask for support and customer service lacked big-time. They are not client centered at all. I did lose plenty of weight and when I started to have problems, I was ignored. I had asked to lower my dose, I had asked to get on a maintenance program because I lost more than I wanted to lose. And instead of supporting me, they canceled me and now I do not get any more meds from them, and that they kept my money. It was like as soon as I started having issues I was abandoned. Their excuses are gaslighting and awful.

So far I’ve paid and have received nothing and keep getting the runaround. I’ll need to dispute with my cc to get my money back which with not product they stole from me

I got the product without the frozen ice block, left on the Florida sun, product was hot. I called Medvi, a certified medical assistant called Amanda, refused replacement, stating that Tirzepatide has 2 weeks shelf life. So pretty much scam company; if you are already buying this out of pocket, get it from somewhere cheaper. This is 400$ a month. They just lost a customer because Amanda wanted to fight.

Avoid these guys like the plague. Initial medication was ineffective so they suggested a change to another medication. When I received the next invoice, it was $100 more. When I called to complain, they then told me the new medication cost more. This medication was also did not work as advertised, so I called to cancel. I was told I had already paid for 3 more shipments and my cancellation would take effect after those shipments arrived. I was assured there would be no further charges. I received notice of another shipment and another $399 charge. When I contacted them to fix the issue, they stated our policy is to not issue refunds after medication has shipped. MEDVI was the biggest waste of money and they treated me poorly.

One star. If you need your medication on a schedule, look elsewhere. This is the second month in a row MEDVi has failed to deliver my refrigerated medication on time. I contacted them repeatedly in advance of this shipment specifically to avoid the problem, and I was assured each time it would arrive before I left for an overseas trip. On a Friday I received written confirmation of Saturday delivery. Only afterward was I told the pharmacy does not ship cold orders on Fridays, which means the confirmation I was given was never accurate.

If I could give them a 0 I would. I signed up for a subscription of a product they offer. I have been billed 4 different times yet have only received two shipments. The first shipment was sent to the wrong address, and was never resent to my correct address. I then received 2 monthly shipments to my correct address. The last shipment was sent again to the wrong address and when I called about the last shipment I was told that the medicine would be canceled but the $119 will still be charged, since it is a subscription. Please beware of this company.

Tried their Tirzepitide plan. Tried pills and injectables; didn't lose any weight, really even changed diet. Tried to increase dosage; still didn't work. Called in and cancelled after they kept increasing the price to 400 for a single month, then two months later got another charge for 400 to my account. They then tell me I never canceled but have no real reason why they didn't charge me the previous month. And then won't refund my money and tell me they can just send me more medication that doesn't work. Absolutely terrible company to work with and do business with; definitely will be filing a complaint with BBB.

Medvi is quick to provide GLP-1 meds to anyone that asks. If it goes south, as it did for me they are also quick to ghost. I was sick for five days. I requested nausea medication, which they agreed to send to my pharmacy. They did not. Now I know why - they have no doctors. I requested my account be canceled and a refund issues - and now they're nowhere. Anyone considering Medvi should read this article in Drug Discover & Development published on April 24, 2026 titled, “Fake testimonials, no pharmacy and an FDA warning: how Medvi built a $1.8 billion telehealth company in the gaps between regulators”: Fake testimonials, no pharmacy and an FDA warning (**).

After taking med GLP one medication for 4 to 5 months and not losing any weight I canceled online. Over the next four months I was built $399.50 every month without receiving any medications. When I called them they said that their terms of agreement state that I didn’t cancel or something like that however they did stop sending me medications and emails so obviously they know I canceled. I’ve reported to the federal trade commission and also to my credit card company. Do not use this company. Their medicines aren’t effective and they will continue billing you months after you quit. I have emails of their billing and emails of the last time they sent meds.

My first 3 months using Medvi medications didn't arrive on time - always late. Recently I have received medications too soon, and currently have 2 medications that expired before I was able to use them - for a total of 4 injections that expired before I was due for another dose. This is wasted money for me. Trying to work through it now -- and I can already see that my next dose will be late.

Run from this company. I used them for 9 months. They sink the hook in with the "subscriptions." The process is you fill a prescription form out and meet with a nurse practitioner and/or they just review your refill request and then approve the script and it is mailed out. I had a week before I needed to fill and I got invoiced. I immediately called in and got a very hostile support person stating she couldn't refund didn't I know what a subscription was? I used chat and still was denied...Mind you no medication has been shipped at this point. I still have a week's dose on current shipment. But they won't refund...They hide behind website terms and conditions but NOTHING in your patient portal states a billing date for you to be aware of this magical date that billing automatically hits whether you have an approved refill or not.

Going on 3 months now, no changes in my cravings or hunger, no changes in my weight. First month was $149, second and third month were $299.00. I received emails telling me that it was time to request a refill each month, but I never sent the request, but I was charged and the medication came anyway (seems fishy?). I had no follow up on how the medication was working or questions about my experience or health or asking if I had any questions. The approval from their "pharmacist" was approved on the same day I signed up. Shipping was super-fast!

Although the medication was simple to get initially, pricing increases were unclear, and compared to others on the market very expensive.

MEDVi is a big scam! Their product does NOT work, gave me headaches, upset stomach and a quizzy or groggy feeling for days after taking. I tried it several times over three months and got the same results, actually worsening over time. I have scheduled a personal doctors appointment to be sure I have not damaged myself with this product in some way.

I am extremely disappointed in this company. I signed up for the month to month and paid more instead of the subscription. I understood that if I did not fill out the request for a refill each month, I would not be billed. Well, I was wrong. They will bill you no matter what. Also, the last two months, I requested to reduce my dosage to get on maintenance since I had reached my weight goal and they refused. The doctor said I needed to continue the same dosage for another month. I am sure to keep me paying my monthly fee. Even though I told her I was experiencing dehydration regularly. So, they did not change my dosage. Well, I lost more weight than I wanted and continued to not feel good. I guess the lesson here is make sure you contact them and cancel, regardless of the plan you choose with them. I'm sure there are better companies out there that provide the same service and do not push the drugs without concern for the patient's symptoms.

They sent the wrong dose at the wrong time. Packed poorly so the “refrigerated” package was actually hot upon arrival. It’s 94 degrees in the south this week. No accountability and impossible to talk to a human or get a new vial sent. The pharmacies listed on their website are not the pharmacy that compounded and sent my vial. Literally nothing has been done correctly. I’ve been using HERS and switched due to cost. I had no issues like this with HERS. Will switch back immediately.

DO NOT USE THIS COMPANY!!!! I went with them because even though they cost slightly more than others, they were supposed to be honest and not raise the rates. The amount they charged my card doubled. I emailed to cancel. They stopped sending the medication but kept charging my card. I called to cancel, thought it was done, then got a call back saying they needed to speak to my partner, who they had already spoken to, to confirm. This has been such a costly hassle! The one bright spot is that the medication does work.

Horrible customer service. I was hung up on 2 times trying to get billing issue straightened out. The increase the cost after the first month. Billed without authorization. Do not use this company!

I cancelled my account, wrote 10 emails, posted communications on their portal and called several times asking them not to rebill my account since the product did not work for me. They charged my card anyway, and when I called, they became hostile and said they could not cancel and were keeping my money. When I said I would be calling the police, they hung up on me and kept the charge on my account. I would stay far away from this company. The customer service reps they hire do not care about people.

Very disorganized, took forever to receive a response via email, call, and their website chat. Had the tele visit with the dr. It ended early and it's impossible to talk to the dr again, I did what she asked me to do, drug test, ekg, I told her I use thc gummies for sleep. She said I failed the drug test and I was banned, with no explanation. Over $300 out of pocket and they said I was banned. No meds, no next visit. Dr Dianna ** is who banned me,

Difficulties making contact with providers for necessary appointment, in queue for 15+ minutes, then would be disconnected.. this happened several times. Medvi charged my account multiple times while failing to provide the services I paid for.

I started with them a month ago. I was charged twice for a medication and when I called they refunded the money, but then I never received the medication and missed my dose. When I called all they could do is create an escalation ticket. When I requested to speak with a manager they were all busy…. Surprise…. So now I’m out $399, missed my weekly dose, got no resolution, but they are sorry for the inconvenience 👍. I’ll be canceling my subscription and getting my money back. DO NOT GO THROUGH MEDVI FOR ANYTHING! Their company is a train wreck.

MEDVi advertised Tirzepatide for a fixed price of $166.00 per month. The ad was on their website and social media (Facebook). When I contacted Customer Service, they refused to honor the advertised price even after I provided copies of the ad and proof that it was published on their website.

I signed up with MEDVi at the end of September 2026. My experience has been very positive. I wanted to lose about 25 pounds. I only have 4 more pounds to go before I reach my goal weight. I plan on taking Semaglutide at a maintenance level once I reach my desired weight. My blood pressure and cholesterol readings are both down. I do work-out 6 days a week and try to eat healthy on a daily basis. I have telephoned and emailed customer service a few times with no issues. My prescriptions arrive on time. I do make sure to fill out the monthly intake form right away so the doctor can send the prescription to the pharmacy. Thanks MEDVi!!

Horrible service. Stay away. Sent wrong medication after being with them for 6 months. Was told accident but didn't take charge off. When received correct they changed compounders and have had severe nausea ever since. I elected not to refill and was still charged, even though no medication sent, due to being on "subscription". MEDVi caused multiple issues and will not fix them.

I paused my subscription and was later charged $399 for an automatic renewal that I did not intend to continue. I immediately requested a refund, but despite multiple emails, I only received the same generic policy response and no individualized review. I have not used the medication or services associated with the charge, yet the company refused to issue a refund or credit. Very disappointing customer service.

I did lose weight with Medvi and was happy for a few months. After a few months I received charges in addition to the cost of medication. I was paying $299 a month for Semaglutide and then was charged an additional $299 a month from Open Loop Healthcare which Medvi uses. I was never told I would be charged these additional fees. When I attempted to call customer service, no one could give me any answers.

I have never written a review but this service is completely unacceptable and I would never recommend them to anyone. They are extremely unprofessional and inconsiderate of their customers. I have had to wait 4 days & counting for an update on my medication. After several calls & the same protocol answers, I’m forced to write this review. I would never recommend this group to anyone.

Have been very pleased with Medvi. I had a small hiccup with my order in the beginning but they rectified it immediately. The coaches have been very helpful and provided much insight for my success. I started my journey weighing in at 154lbs in December, and I’m currently 127lb in June. I’ve felt a little nausea and some tiredness but that was only minor compared to how great I look and feel now. I would highly recommend recommend this program to anyone who like me had difficulty losing weight with conventional diets.

Updated on 06/27/2026: The customer service representative contacted me and promised to resolve the issue and refund my $400 for the medication that was never sent. I will update you if the refund is complete.

My experience with MEDVi, so everyone is aware. I ordered a 3-month weight loss medication package and received deliveries in March and April 2026. However, I never received the May shipment. At the time, I was reassessing whether the medication was beneficial for me, so I did not follow up on the missing delivery. On June 10, 2026, I received a debit alert showing I had been charged for another 3-month billing cycle (June–September 2026). I immediately contacted customer service to cancel, as I no longer needed the service.

I chose MEDVi after researching numerous GLP-1 providers. The medication was effective, and over approximately 8 months I lost 25 pounds. For that, I am grateful. Unfortunately, my experience changed when the formulation of my medication was changed without my knowledge. After months of using the same compounded medication without issue, I had an adverse reaction to a new vial. During a telehealth visit, I was instructed by a provider to stop using the medication and dispose of the vial, and I was told a replacement would be sent. Because I trusted the provider and the company, I followed those instructions. It never occurred to me to ask whether I would later be responsible for the cost of medication I had been medically advised not to use. The medication worked, but the way this situation was handled ultimately led me to seek treatment elsewhere.

Zero stars!!! My husband cancelled the order more than a week ago.. They continued to bill the account.. When speaking with customer service.. the order was not even shipped out and they refuse to stop the order and refund our money.. Horrible customer service. Same as stealing if you ask me.