MEDVi Reviews

I am extremely disappointed in this company. I signed up for the month to month and paid more instead of the subscription. I understood that if I did not fill out the request for a refill each month, I would not be billed. Well, I was wrong. They will bill you no matter what. Also, the last two months, I requested to reduce my dosage to get on maintenance since I had reached my weight goal and they refused. The doctor said I needed to continue the same dosage for another month. I am sure to keep me paying my monthly fee. Even though I told her I was experiencing dehydration regularly. So, they did not change my dosage. Well, I lost more weight than I wanted and continued to not feel good. I guess the lesson here is make sure you contact them and cancel, regardless of the plan you choose with them. I'm sure there are better companies out there that provide the same service and do not push the drugs without concern for the patient's symptoms.

They sent the wrong dose at the wrong time. Packed poorly so the “refrigerated” package was actually hot upon arrival. It’s 94 degrees in the south this week. No accountability and impossible to talk to a human or get a new vial sent. The pharmacies listed on their website are not the pharmacy that compounded and sent my vial. Literally nothing has been done correctly. I’ve been using HERS and switched due to cost. I had no issues like this with HERS. Will switch back immediately.

DO NOT USE THIS COMPANY!!!! I went with them because even though they cost slightly more than others, they were supposed to be honest and not raise the rates. The amount they charged my card doubled. I emailed to cancel. They stopped sending the medication but kept charging my card. I called to cancel, thought it was done, then got a call back saying they needed to speak to my partner, who they had already spoken to, to confirm. This has been such a costly hassle! The one bright spot is that the medication does work.

Horrible customer service. I was hung up on 2 times trying to get billing issue straightened out. The increase the cost after the first month. Billed without authorization. Do not use this company!

I cancelled my account, wrote 10 emails, posted communications on their portal and called several times asking them not to rebill my account since the product did not work for me. They charged my card anyway, and when I called, they became hostile and said they could not cancel and were keeping my money. When I said I would be calling the police, they hung up on me and kept the charge on my account. I would stay far away from this company. The customer service reps they hire do not care about people.

Very disorganized, took forever to receive a response via email, call, and their website chat. Had the tele visit with the dr. It ended early and it's impossible to talk to the dr again, I did what she asked me to do, drug test, ekg, I told her I use thc gummies for sleep. She said I failed the drug test and I was banned, with no explanation. Over $300 out of pocket and they said I was banned. No meds, no next visit. Dr Dianna ** is who banned me,

Difficulties making contact with providers for necessary appointment, in queue for 15+ minutes, then would be disconnected.. this happened several times. Medvi charged my account multiple times while failing to provide the services I paid for.

I started with them a month ago. I was charged twice for a medication and when I called they refunded the money, but then I never received the medication and missed my dose. When I called all they could do is create an escalation ticket. When I requested to speak with a manager they were all busy…. Surprise…. So now I’m out $399, missed my weekly dose, got no resolution, but they are sorry for the inconvenience 👍. I’ll be canceling my subscription and getting my money back. DO NOT GO THROUGH MEDVI FOR ANYTHING! Their company is a train wreck.

MEDVi advertised Tirzepatide for a fixed price of $166.00 per month. The ad was on their website and social media (Facebook). When I contacted Customer Service, they refused to honor the advertised price even after I provided copies of the ad and proof that it was published on their website.

Horrible service. Stay away. Sent wrong medication after being with them for 6 months. Was told accident but didn't take charge off. When received correct they changed compounders and have had severe nausea ever since. I elected not to refill and was still charged, even though no medication sent, due to being on "subscription". MEDVi caused multiple issues and will not fix them.

I paused my subscription and was later charged $399 for an automatic renewal that I did not intend to continue. I immediately requested a refund, but despite multiple emails, I only received the same generic policy response and no individualized review. I have not used the medication or services associated with the charge, yet the company refused to issue a refund or credit. Very disappointing customer service.

I did lose weight with Medvi and was happy for a few months. After a few months I received charges in addition to the cost of medication. I was paying $299 a month for Semaglutide and then was charged an additional $299 a month from Open Loop Healthcare which Medvi uses. I was never told I would be charged these additional fees. When I attempted to call customer service, no one could give me any answers.

I have never written a review but this service is completely unacceptable and I would never recommend them to anyone. They are extremely unprofessional and inconsiderate of their customers. I have had to wait 4 days & counting for an update on my medication. After several calls & the same protocol answers, I’m forced to write this review. I would never recommend this group to anyone.

Updated on 06/27/2026: The customer service representative contacted me and promised to resolve the issue and refund my $400 for the medication that was never sent. I will update you if the refund is complete.

My experience with MEDVi, so everyone is aware. I ordered a 3-month weight loss medication package and received deliveries in March and April 2026. However, I never received the May shipment. At the time, I was reassessing whether the medication was beneficial for me, so I did not follow up on the missing delivery. On June 10, 2026, I received a debit alert showing I had been charged for another 3-month billing cycle (June–September 2026). I immediately contacted customer service to cancel, as I no longer needed the service.

I chose MEDVi after researching numerous GLP-1 providers. The medication was effective, and over approximately 8 months I lost 25 pounds. For that, I am grateful. Unfortunately, my experience changed when the formulation of my medication was changed without my knowledge. After months of using the same compounded medication without issue, I had an adverse reaction to a new vial. During a telehealth visit, I was instructed by a provider to stop using the medication and dispose of the vial, and I was told a replacement would be sent. Because I trusted the provider and the company, I followed those instructions. It never occurred to me to ask whether I would later be responsible for the cost of medication I had been medically advised not to use. The medication worked, but the way this situation was handled ultimately led me to seek treatment elsewhere.

Zero stars!!! My husband cancelled the order more than a week ago.. They continued to bill the account.. When speaking with customer service.. the order was not even shipped out and they refuse to stop the order and refund our money.. Horrible customer service. Same as stealing if you ask me.

Don't do it. Supposed to be 179 a month, they charge me almost 3000.00 in 4 months. When I called to straighten it out, of course, no supervisor was around, and they said they can't send me a credit till after the next billing cycle. I'm furious. I don't have time for this. If they can't do their job without me calling all the time, what good is the service?

Rethink your decision. I have been a customer since November and let’s be honest, this stuff is not cheap. My meds was shipped on Friday and was supposed to receive on Saturday, but wasn’t delivered until Monday. The ice pack and meds was hot. I put a thermometer on the ice pack and the temperature registered at 82 degrees. Called immediately on Monday when received and didn’t get response until Wednesday, which is their “approved policy timeframe”. Seems keeping medication cold is not necessary even though must be stored in refrigerator. They used the term “temporary warm” is totally acceptable and told me to use the meds. The ice pack and meds was not “temporary warm” (their way to justify not rectifying the situation), it was hot. When we pay the money we do, feel the meds should be 100% viable with no questions. I do not think it is safe to take the meds and not worth risking it. Just love wasting money. Beware everyone.

I had a very frustrating experience with Medvi. I was led to believe this was not a subscription, but I was charged every month afterward. When I tried to resolve the issue and request a refund, I was told refunds would not be provided. The lack of clarity around recurring billing and the refusal to refund charges made the experience feel misleading and unfair. Customers should be clearly informed upfront if they are enrolling in a monthly subscription, how much they will be charged, and exactly how cancellation and refunds work. I would not recommend Medvi to anyone who wants transparent billing or responsive customer support. Also they charge you more each month without notice. The medication does not work at all. They have also received a warning letter from the FDA **.

Run away - this is a scam. They duplicate your order without your consent and say it was your responsibility to cancel in the fine print - they never called or followed up with a medical appointment to even ask how I was doing. When I saw that they charged my credit card I called immediately and was told that I should of Called a few hours ago but it was too late. I said has it been sent and they said no. I said then don't send it. They said they wouldn't send it but they would not refund me. I told them on four different occasion not to send it and I still don't have the product I don't want but they still refuse to refund me. Total rip off.

This stuff is AWESSOME..my wife thinks so too..thanks Medvi for this great product and saving my sex life...gets you rock hard and ready as described..will be buying more for sure. Get your confidence back today with Quad.

Worst experience. Charged my account $399 without my permission. Sent an email requesting a refund and to cancel my account. Receive no response or medication. Total scam.

The meds are not the same strength and they do a bait and switch. The meds are 400 per month not the 199 or 129 advertised. It is nearly impossible to stop the order and they will charge cans not send the meds. I asked to cancel in April and have been charged twice since now with no meds sent because according to them I cancelled.

Charged $300 for a vial of Semaglutide. 1st order arrived WARM with melted ice pack (took 4 days to arrive, instead of overnight). Contacted company as medication was unsafe. Initially they refused to assist with the matter. After countless emails having to dispute with them, they finally agreed to send a “replacement”. The “replacement” I received was NOT SEALED and damaged!! The top of the vial was very loose and barely connected to the bottle. It was very apparent the “replacement” sent was a defective bottle that was not otherwise salable. This damaged/unsealed bottle is NOT sterile and is unsafe to use as there is high risk of contamination. They refuse to assist with the matter, nor provide refund. They suggested I purchase another bottle as resolution!!

I began my journey with Medvi, hoping to gain control over my hunger and food cravings through their GLP-1 medication. Unfortunately, my experience has been nothing short of frustrating and disappointing. From the start, the medication did not curb my hunger or reduce the constant noise of food thoughts. After giving it a fair chance, I decided to cancel my subscription. However, to my dismay, Medvi continued to charge my card despite my cancellation.

I have been on Medvi for 6 months, I prepaid 6 months and I lost barely 10 lbs. I had been on compounded Tirzepatide with a local clinic in 2025 for 6 months before I stopped taking it when my dad passed away. I lost 60 lbs before I stopped. I restarted Tirzepatide injections in January 2026 with Medvi. After 6 months I lost barely 10 lbs and did not see the changes I experienced with the medication in 2025. Then when I talked to the provider at Medvi, they told me I am at the max dose offered. Do not get your injections from them, it is basically snake oil. It does not work!

This company is a scam! DO NOT ORDER ANYTHING FROM MEDVI. I started off with my first order and then I got billed for my second order but never received it! Then I wrote to them about the second charge and they said it would be fixed but it was NOT!!!! I asked for them to cancel my account completely and refund my second payment but nothing and today I get another statement that they charged my account. This company doesn't know what the right hand is doing from the left hand. Now I will report them to my Attorney General, the BBB and the FTC along with any platform I can find, I will have my credit card company stop all payments to these company and get my money back. Total scam for product that didn't work and makes you jump thru hoops to get subscription stopped and quit sharing my account!

I initially had a good experience with MEDVi and the semaglutide injections my first round (12 weeks). The issue was with my 2nd order. I called in the order, asking for the same 12-week supply and dosage. I was sent 3 bottles of the semaglutide that had slightly different dosage amounts. So, I began with bottle #1 and within 12 hours of taking it on 5/3/26, I became severely ill. I get hormonal migraines (which I shared in my phone call when ordering it) and got one that didn't go away for 2+ days. I was also vomiting everything I'd eaten prior to taking the medication and couldn't even keep water down for nearly 48 hours. I had the chills, but no fever luckily. If it had gotten any worse, my husband was going to take me to the ER. I had to call out of work for 2 days because I was so sick.

My daughter, a pharmacist, researched companies for a reputable manufacturer for weight loss for diabetics. She told me to try Medvi. Although very pricey compared to other companies, she thought the meds were tested and likely to be safe. For first 5 to 6 months, weight loss was steady. I lost about 30 to 35 pounds. The last 6 months I had no weight loss at all, and actually gained 10 pounds during the last two months. I was advised by their nurses and practitioners that I may need to switch from tirzepatide to semaglutide or go off completely to allow my body to reset. I had to go out of town for family emergency so I tried to cancel my subscription to avoid additional $399 charges. I wouldn't be home to receive the shipment.

I initially signed up for your services based on the $149.00 price point advertised on your website for Wegovy. However, after speaking with a customer service representative, it was confirmed that the price would increase to $399.00 after the first month. Given this price increase, I requested to cancel my subscription and receive a refund within hours of the initial transaction.

Avoid this dishonest company. They put me on subscription without my knowledge or consent and upped the price to $399 without informing me, refused to refund the two charges of $399 that I had not agreed to, and then actually didn't even send the product that those two charges paid for. Send your complaints to: Secretary of State, Division of Corporations P.O. Box 898 Dover, DE 19903. MedviLLC, is incorporated in Delaware April 4 2024 file 3393894. Registered.

Fraudulent company that I am actively seeking a refund from since I was never prescribed anything because they were making jump through hoops. I canceled and now they are trying to keep my money by keeping the account active after I canceled and canceled via chat associate.

Started a discounted 30 day subscription and was charged for the next three months and never received the product. A total scam avoid at all cost.

Choose anyone, Medvi! They lie to lock you in and then you can never get anyone on the phone. I have gone through a different company before and had great results and decided to try Medvi out and it was my worst mistake. It showed it was locked in for 199 and then after the first month, it jumped up to $400 so I sent an email as soon as I seen that and requested a cancellation and stop of the second shipment. After a day of no response, I sent a follow-up email. Now that the money had already been taken out of my account, they sent a reply saying it was being reviewed. I still never got a shipment and then I got told my account was closed. When asked about when I would receive my refund. They said they would have to get back to me after a couple more days of no response. They told me that I did not qualify for a refund because I didn’t cancel within 72 hours.

Problems connecting with staff from day 1. Almost like they did not want you to succeed. Almost superiority from staff when did connect.

I signed up with Medvi and 24 hours later canceled. The next day I was still charged $139 so I e-mailed them again. They said that the e-mail came after the change was initiated so there was nothing they could do. I never used their service, never spoke to to anyone.

Like everyone says, it's a scam. They are based in South Africa. I would give them zero stars if I could. Please, please save yourself the time and aggravation and do not use Medvi. They will charge you on your card whatever they want for three months instead of one month, they will promise you a refund and never issue it, you'll get a different email from a generic customer service representative that speaks broken English that says the opposite of what you are requesting. There is no way to speak to someone real or a supervisor; it's just a giant hot mess of a company. It started out okay, but once they hook you in for a few months, things start to go downhill, including with the meds they provide you.

I have had a similar experience that I am seeing on here! I got my first Rx of oral Tirzepatide in Jan 2026 after a big screw up with an original order in Dec 2025. Started Jan 4 drank 80 oz water a day, high protein lots of veggies walked 5 miles a day…zero weight loss, zero side effects (I’d taken injectable previously and you had decreased appetite some nausea) nothing with this oral type. I reached out to support multiple times, increased my dose (was charged even before I asked for refill, price also increased from original plan quote) they kept telling me I was doing all the right stuff I could switch to injection if I wanted.

My story is the same as many I have read. I was told month to month. In order to get a refill I had to go into the portal and order it. When I saw the price jumped form $149 to $399 I canceled. I received an email telling me if I wanted to order my refill I just needed to reply "Yes" to the email. I replied "No" and said cancel my account immediately (5/21/2026). On 5/25/2026 I get an email that they placed my order and charged my HSA card $399 dollars. I'm currently fighting with them for a refund. I would tell everyone not to do business with this company. Their practices are deceptive and they are only about making money, not helping these patients.