LuckyVitamin.com Reviews

I was going through my Visa account and noticed a $49.95 LuckyVitamin charge for an annual subscription for 2021, I then did a bit more research and found another charge for a 2020 subscription. I was honestly floored as I don't ever remember ordering more than one item from them in the past two years if even one. I called to complain and mentioned that I would never have authorized such a subscription (because I usually order from vitacost.com, better quality and cheaper). They refunded the 2021 membership cost but would not consider refunding the 2020 membership. I was furious, to say the least, and told them that I would bring this matter up with Visa and the BBB. Is membership a typical business practice? I have never heard of such a thing. Why would I want to spend approx $100 to get one bottle of vitamins over two years. Doesn't make any sense to me.

I ordered a Vitamin Drink from LuckyVitamin back on August 20th, 2021. Here it is Sept. 2nd and I still do not have my order. It was promised by Aug. 25 or 27th. There 1-888 number does not work, meaning you are just out of luck and have a nice day. We have your money and have a good day Mr. Lucky Customer.

Order# ** (USD 75.00) placed on Aug,18th. Lucky Vitamin Website says that it would be ready to ship in 24 - 48hs. Today (Aug. 31st), the same status. Supervisor Rahma and agent Hannah are LIARS, since they say that it is not possible to cancel the order, but at the same time, when asked about the estimated time arrival, they say that "we do not know". Total disrespect with Customer. This company and theirs reps are not reliable at all. DO NOT TRUST THEM.

I made a purchase and on the same day, wanted to cancel it (just 2 hours later). They said it couldn't be done, that it was processed already (**) and that I would receive the goods in 5-7 days, that I could cancel one received and send it back and it would take 90 DAYS to give me refund. 8 days later no goods and asked for a tracking #. They said it was not even shipped yet and they couldn't refund. That I should wait. These people treat customers poorly and their policies suck. I would never buy anything else from them and I encourage you to avoid doing it. Maybe you are lucky and things go smoothly but in my opinion, this is not a way to treat customers.

I ordered medically prescribed supplements that were listed as in stock. A few days later I got an e-mail telling me the products were backordered and I could cancel. There is no cancel option. After a lot of effort I got a live person who told me the order was in picking, couldn't be cancelled and would ship within a day. A week later, nothing - still listed in picking. They refuse to cancel the order and it seems the business model is to wear the customer out. If the package shows up I will refuse delivery or mark it return to sender. Horrible experience. Do not order anything you can't do without...

Customer service is horrible runaround. They said no record of my order. Paid for overnight shipping - never arrived, received late. They claim no responsibility of course. Don’t deal with Nona. Very poor customer service. Not using them again!

Ordering was easy. The site gives you the impression they send through DHL when in fact they use the lowest shipping method possible and the items are vitamins and probiotics which need to be stored in cool dry places not shipping warehouses.. How do I know because I contacted all shipping companies on route because they made me and I have it in writing which says that. I have been complaining for weeks and they reply with an apology and ask me to contact my post office. They are making me run around calling and emailing when they did and still doing absolutely nothing. They claimed if the item is not there within 4 weeks they will consider it lost (in writing) after that time passed. They said only if the items is redelivered back to their warehouse would they consider a refund. Their customer service is the worst. Only emails and chat whose reps repeat the same thing, "You go look for your package."

Long, sad, frustrating story. Ordered product as shown on their website. When it arrived, ingredients had been changed by manufacturer, unknown to LuckyVitamin, which is understandable. Returned product as instructed by their email representatives. After nearly 3 weeks, no refund, so emailed again. Rep said shipping was slow due to COVID-19, so I waited. After a couple of months, realized I had not received my refund. Emailed using same email string and was told that the return package was never received.

I ordered a daily supplement prescribed by a doctor in early April. I ordered it in advance to make sure I wouldn't run out. I kept receiving emails saying it was out of stock or delayed. I received it in June when I was down to the last pill. Phew!

End of Feb 2021 I ordered 12 packs (110.00) of Yerba Mate. One set (5 packs) was delivered on March 6. I thought the rest would arrive soon as they are often back ordered. It never did. I lost track and did not inquire until June 7th. They told me it had shipped and I missed the 'return window" by one day. The return window is 90 days. I wasn't trying to return anything- I was trying to get the products I paid for. After many emails (about 12) LUCKY VITAMIN DID NOT MAKE GOOD ON THIS SITUATION. I am shocked at this company. When I order and pay I expect the delivery to occur. It is not MY RESPONSIBILITY to track, remember and count days "from" the date ordered!!!! I had been a customer of theirs since 2011, but NEVER AGAIN.

Although LuckyVitamin offer delivery abroad but as per their policy, shipments are normally not insured. So if lost, it's just your loss. Contacted Customer service and except "Sorry", no other compensation was offered. Probably company is OK in US and Canada, but strongly not recommended overseas.

All overseas customer support, and when they mess up the order, mistakenly send out incorrect promo codes to your email inbox, tell you to place the order and they will refund the difference, charge shipping when they shouldn’t have, they have no power to make things right. I will NEVER order from them again.

All the one-star reviews are true. I would rate zero stars if possible. I had order Prental vitamins from them on 18th March. After 2-3 days their website goes down indefinitely. My order was not shipped. On 23rd March I asked them to cancel my order as it was not possible to wait for an important pregnancy product indefinitely. The customer rep said she has marked my order with a cancel request on 24th March. On 30th March the product was shipped and delivered 6 days later.

I wanted to get some organic corn syrup for my wife's delicious pecan pie recipe, and I was able to find the same product here at LuckyVitamin.com for less than the Walmart site. I also re-ordered my Sun Chlorella tablets because they are always delivered quickly and correctly for a lower price than I can find anywhere else! Yay LuckyVitamin!

I was honestly surprised to see any negative reviews for Luckyvitamin.com here. I've shopped with them online for many years and never had anything but a great experience - already great prices but also often have sales or promos, wonderful variety of quality products from vitamins and supplements to beauty care and healthy snacks. I've never had to deal with customer service, however, if there was ever an unexpected shipping delay or backorder, I would get an email notification promptly. I've never had any issues with any orders - always a great shopping experience. Plus they offer auto-ship subscriptions for items you need regularly so you don't have to worry about running out.

Stay far away from LuckyVitamin. Placed big order, website seemed trustworthy, but I have lost all my money! The goods never arrived. Been emailing back and forth many times, but they keep refusing to even consider a refund let alone give it as they keep saying they can't control the carrier and their policy says they can't refund when it has not returned in their warehouse after 90 days. WHAT? What kind of client service is that. Certainly not treating their clients as kings. Be warned, just DO NOT BUY from LuckyVitamin... for you will end up very unlucky indeed! If LV reads this and wants to make it right (as I will place as many negative reviews as I can everywhere!) then my order number is: **.

Excellent service, great variety and quality, prompt delivery, follow up assistance always helpful!!! Keep up the good work!!! Love that they carry EZEKIEL PRODUCTS AND KOSHER ITEMS. VERY HELPFUL. A satisfied customer

This is a scam business. I ordered a bottle of red yeast rice to be picked up at Walmart store. It was supposed to arrive in 5 to 7 business days. It's been more than 3 months and still haven't arrived. Every time I contact them for a refund they request a 15 business day to follow up with the carrier!! They never processed a refund. This seller should be banned from Walmart store. In fact it should be banned from Canada! If someone knows which agency I should follow up with to put this seller under scrutiny, please let me know. So many other people had the same experience and never got their items.

Lucky Vitamin is a horrible company. After ordering one product, they send endless spam to my email, even after unsubscribing multiple times and asking them to stop. They are unethical and disgusting. I’m reporting them to our state Attorney General. AVOID!

I returned my entire order, was delivered back to them on Dec. 24th, 2020. Weeks went by and still have not received my refund. I have chatted with them 2 times now, the last two chats I was told I would receive my refund in 3-5 business days, still have not received it. Today I chatted with them again, they now are saying I only returned 5 out of the 6 bottles... LIE! I returned all 6. So either they misplaced one or someone stole one. I can’t believe the run around I am getting. What a fraudulent company!

Don't buy from this company. Had probably one of the worst experience shopping online with this company. Placed an order over a month ago, the product never arrived. Tracking showed that items been sent back to the company because of prohibited content. I then received a refund, but with 55$ deduction. I never had an experience where customer do not get a refund, when it's obviously not the customer fault. Buy from iHerb, or other company if you want to get product from the US. Don't buy here!

On 12/29/20 there was a charge on my bank card from Lucky Vitamin and I had not made a purchase. I called to inquire about the charge and they told me they would look into it. They contacted me the next day and told me that unless I returned the item (which I never ordered) they could not refund me. I then asked for a receipt for the transaction and they told me that the receipt had a different email address so they could not email a copy of the receipt. This company has allowed someone to fraudulently charge my card and now they will not give me information on that charge, they will not tell me where it is being shipped?? I AM UTTERLY APPALLED AND DISAPPOINTED! IF YOU WANT GREAT HONEST CUSTOMER SERVICE THAT BACKS YOU AS A CUSTOMER DO NOT SHOP HERE!!!

Long story, but basically I was offered a refund by two customer service reps for an order that was never received. I accepted the refund. AFTER accepting the refund, I was told that the refund must be approved. After waiting and hearing nothing, I wrote back and was told today that my refund had been denied due to "expected" shipping delays (expected by Lucky Vitamin, not by me). I was told to wait another 10 days and then if I don't receive my order, they will offer a "resolution" (did not say a refund). It has now been 30 days and I have no order and no refund. I must now dispute the charges on my credit card for merchandise not received. I will NEVER shop at Lucky Vitamin again and suggest others also avoid this dishonest business!

When I order from Lucky Vitamins, I receive the products very quickly. The only small problem is that they ship me more of my products automatically, but they also give a return slip if you decide to return the products. I love their products because the ones I order are very unique. I have never had a problem with this company and I will continue to order from them. I give them 5 stars.

I had an excellent shopping experience on this site. There is a great selection of products. For any product I was searching for, there a number of items for me to make a choice. The prices were fair. The delivery of my supplements was within the promised day. In additionally, the items were packed securely. No of the items were destroyed. I would shop here again and I would recommend this site to friends or family.

Be aware when you place an order with this company. It is absolutely the worse nightmare of online shopping and the worse ever online experience. I place an order on Nov 16 for some vitamins. It is my first time ordering from this site. I have purchased many things online during the pandemic from both the USA and Asia and I have always gotten my order within a week. After 3 weeks of waiting with no updates (only tracking stopped updating since Dec 3), I contact customer service by chat. They asked me to wait until the end of December! to file a claim. I ask to cancel my order and get a refund and they say they can't do that. On their website they say they offer fast free shipping and a 90-day guarantee, don't be fool by them, they don't care about the customers at all. They won't connect me to a manager and basically just gave me very standardized answers like a bot. I will surely never buy from them again.

15 years of being a fairly frequent online consumer and never have I experienced anything like this. Having purchased once before from this company with no snags, I thought I could once again do so in confidence; was I ever wrong. Over 30 days later, no package, no explanation, nothing. To echo what most critical reports are saying- there is absolutely no substantive nor reliable customer service lifeline- something that is paramount to the success and sustainability of a business. Further, the only options for contacting this company are online bots or email correspondence, to which, the bots are futile as there is no help offered and no one responds to email inquiries. The dysfunction and corruption is blatant and obvious. This is all compounded by the fact that they don't use reputable nor reliable delivery services. Major buyer beware- I would avoid this company at all costs.

My story about the dealings with Lucky Vitamin is too long to write in this space. I'll condense it. Bottom line I ordered 3 bottles of a product to be delivered to Toronto, Ontario Canada. I never received the product and I am here every day without fail! The Doorbell never rang. After 17 emails they refused to refund me saying the product had to be mailed back to them for a refund. Does that make any sense, since I never received the product? (Then they tell me they have the nerve to charge an exorbitant restocking fee!)

Do not buy from this company! There is incorrect information about shipping options on their website. There were 3 shipping options: standard 5.95, premium 8.49 and rush (don't remember that price). Under each shipping option there was a specific delivery date. I chose premium. When my items had not shipped yet, I contacted customer service. They told me that premium shipping is actually ground shipping (3-5 days). Based on this information, the delivery dates they display under shipping options are incorrect. A good company would have admitted their mistake and offered to expedite the shipping of my items since they had not shipped yet. But I was told, after I receive the items I could return them with the return shipping label for 7.95!! Don't bother with this company, go to Amazon!

I purchased 3 containers of a product (Herbamare Original) but was sent the wrong product (Herbamare sea salt), and one of the containers had broken open in shipping. After multiple texts and emails over many days, I shipped the order back to them. Instead of refunding the entire cost, they kept a restocking fee and would not make it right. Poor customer service.

I have used Lucky for maybe 4 years, initially attracted by low prices. They seem to have been seduced by the success that pandemic has brought and came up with schemes to make even more money, like autoship (with attractive discount to begin) and a maximum auto reorder period of only 6 months. I assumed I would be reminded by email of upcoming autoship so I could cancel or reschedule. Not so, the shipments come. They can be returned, but at your own expense.

Scammers! Five months have passed, I have not received the order, they refuse to return the money. I ordered the product in early June. I received a letter that the package has been sent 06.06.2020. Since then, the tracker has not been tracked. I have not received the package until now. From the site I get a stupid answer to all my questions. They put me in a block on Instagram. They refused to declare a search for the package. And they cannot send me documents confirming that the parcel was generally sent to me. They refuse to return my money. DO NOT order anything from them!!

The website was easy to navigate and I found what I was looking for. The only concern I had was I had to purchase $50 worth of vitamins to be eligible for free shipment. I am also concerned about the return policy. Sometime I have received a short expiration product and I end up throwing it away. Maybe the company can guarantee 1.5 to 2 years of expiration.

I as well as others did not receive product. Tried many time to chat and email and never got answer. I finally contacted my credit card company, and lo and behold was refunded within minutes minus a ridiculous shipping charge. We shall see how many more times they will ignore me. It is too bad because I did like their product but wouldn't take for free if offered. Buy local.

Overall the experience is great, which is why I routinely go to LuckyVitamin. The downsides is that I would like to see more products validated for their efficacy, as not all supplements are made the same (e.g. Turmeric supplements without Piperine are less absorb-able and thus effective).

My partner and I ordered quite a few products, and not only did they take over two months to arrive, the chocolate chips had melted into one, white mound and the three packets of marshmallows were all months out of date. The company didn't even attempt to help, telling us to simply put the chocolate in the fridge. Terrible experience, do not trust this company.

This website is a complete scam! Don’t buy from them! They have dishonest procedures with customers. I waited for a refund during more than 3 months, I revive them regularly to finally, after 3 months waiting, get this reply «We just got an update from our team. Unfortunately, we sincerely apologize that we're unable to issue a refund since it has been too long now from the date the funds were collected.« After searching I found lots of other customers being scammed the same way, specially international ones.

I purchased thyroid supplement on luckyvitamin.com on Apr 20th 2020 (Order #**) and these have not been delivered even as of today (20th Aug). Customer service is disowning the delivery stating that the parcel was only guaranteed to be delivered at the port of entry of my country (Kuala Lumpur, Malaysia). How do they believe the the parcel would reach me? This has been a super frustrating experience.

We look for places to shop that support our healthy, plant-based lifestyle. Lucky Vitamin is an excellent company to work with to meet many of our needs. The website is easy to navigate and shipping is quick!

Don't do it! I would never buy from this company again. They do not let you change or cancel any orders. They are also priced so much higher than other sites, do research because Amazon will get you the same products for a 4th of the cost in two days. Do not buy anything from this company. They are not a legit company, they are just talking your money.

After an issue with shipping charges (Sept 2019) wasn't resolved I requested they cancel my account and stop all shipments. They did not. Calls aren't answered. Chats are ignored. Won't skip deliveries!

This company is awful to deal with. I received a shipment of 4 Almond Butter jars that were broken and Almond Butter was ALL OVER the inside of the box. I tried to contact them right away via chat but they had a notice that a response may take up to 10 days. So I tried to contact them by calling the customer service phone number. There I received a message that it was best to send an email since they were short-staffed and taking much longer than usual to retrieve voicemails.

I placed an order on June 14th and received it a week later. The order was packed very poorly. The box was crushed during shipment causing an item to burst open. I contacted this company twice with pictures. They made no attempt to contact me back to resolve. I don't expect that I will ever receive a replacement or credit. This appears to be a slip-shot company with zero customer service. Stay away and spend your money elsewhere. You will be saving yourself a lot of aggravation.

You can not talk to a human-being at Lucky Vitamin. I ordered my products and was charged in early July 2020. I was able to track my order, but apparently, it got damaged during transit. That was weeks ago. No one has reached out to me to give me my order status update. They took my money, but no product. They did not resolve the issue by submitting a new order/products. I have tried to reach out to them multiple times - to no avail. They only have automated systems. So, nothing....but they have my money!

I placed an order & have not received it, despite getting an email asking me to rate the products. I have tried multiple times to resolve this issue using email, chatting & calling. They are either not sent, no way to reach by phone & when I “chatted” the answer was they didn’t understand my question!! I’m so frustrated. Don’t buy through them.

I was happy to be able to buy as much of this product as I wanted. The online ordering process was easy & efficient. The shipping time was fine. I like this company I just discovered & will likely order more from them in the future.

I finally received the refund on August 2, 2020 Sunday, for the one bronchial spray I didn't receive. I increased my original one star rating because of the refund. Thanks. -Tom G.

Placed two orders within half an hour, and street name and number pulled in wrong on one when I submitted the order (apparently from a previous order - system glitch?). Don't know, but I entered it correctly. I immediately started trying to correct it but couldn't access my order and couldn't contact customer service because of limited staffing. Now they tell me I can't get refunded for the one I didn't get (they can tell it went to the wrong address) because I didn't contact them when the order was pending! (Despite the fact that the emails and not chats show dates and times.) And everyone wonders why people use Amazon! Ha! At least Amazon's system is user friendly and they understand the concept of excellence in customer service. Wish I'd read the reviews before. Had no problems with the order I placed last year (before I moved), though, so I had no reason to suspect that Lucky Vitamin doesn't care about their customers.

Service is fast, plenty of products to choose from including several organic and non GMO brands, prices comparable to what you will find in supermarkets, overall a very good place to shop for your pantry staples!

I got a text saying my package was delivered. It was sent to a college which I found out from the post office. It may get sent back. Concerned after seeing reviews now because people said they didn't get money refunded.

The customer is always right is not part of LuckyVitamin. There is no longer a phone number to call and talk to a real person. Placed order in February 7, 2020. During check-out items kept being put into my cart that I did not want. Finally I was able to place my order. Bobs Red Mill Date sugar was what I looking for. First box did not have the sugar, second box finally arrived but in the meantime I found it elsewhere because I was needing it sooner. I put all of the product in one box and put refused on the box and had it all sent back. Today I said I would leave negative feedback if I was not reimbursed.

Reordered a product 5/25/2020. Still haven't received after several emails and automated responses from "Colton." 6/17/2020 Last $42 they will see from me. Disappointed. I liked the Avoca product but with this much trouble, it's not worth it.

Ordered a bottle of bluebonnet glucosamine. Was supposed to receive the bottle buy the 5th. Haven't received bottle yet, and not expected to get to me until the 16th. I paid for shipping. I expect it to be delivered when promised.

I was searching internet for Aztec Secret - Indian Healing Clay Skin Care Powder - 1 lb. Item#: 179228. Found product at LuckyVitamin.com. Great Price. Fast timely delivery. Product is awesome just as reviewed by other users. Very happy I found LV.com. More purchases to be made.

I ordered a 12 pack of an item but what did I get? A single item. Why would I spend an exponential amount for a product? You'd think someone in warehouse has a clue. AND if you call them now, they clearly state there is no more phone Customer Service anymore. You MUST email them and that will take several days "more than usual," whatever that means except your lack of satisfaction. I have little to say for modern business practices/excuses. If you think you're willing to pay more for NOT buying Chinese goods, you'd better think again because all you do IS pay more for more of the same. There is NO sense of responsibility. Why is it they will take your money but won't deal with you? Because they're comfortable with their profit margins and won't spend the little it would take to interact like a responsible business. I WILL NEVER DO BUSINESS AGAIN WITH LUCKYVITAMIN.

This is the worst experience I’ve had! I was sent the wrong product, which they admitted was their error, something I’m allergic to. I requested a refund or replacement of correct product which they said they would send me the correct product if I sent the incorrect product back. They said they would reimburse me For postage if I sent the incorrect product back to them which I did. After hours of trying to get the Postage money back for Returning the incorrect product I was told they would not reimburse me, that was despite me sending a photo of the conversation email I had sent them where I was told I would get the money back for postage. Do not do business with LuckyVitamin they are a scam and unethical!!!

I have been ordering from Lucky Vitamin for many years. The products are usually easy to find even during this pandemic, when products such as Elderberry and Ginko Biloba are harder to find. I have ordered all types of health and beauty products and am pleased with the quality of most items, and the ease of ordering. I was recommended by a friend and will continue to recommend their products. It's also great that they have a rating system to compare products and this helps a lot when choosing a new product.

DO NOT USE THIS COMPANY! For the following reasons. When your product goes missing no one cares. They have a robot for the chat, email is a generic set of questions followed by generic answers. If you choose DHL standard courier and product goes missing like my ($62 worth) they don’t care. I will never use this useless company again.

Updated on 5/27/2020: I order $155 of Collagen on the 29th April 2020, at the time of order delivery was 14 days. It is now the 28th May and my order is nowhere to be seen, there is no tracking details on my order since the 11th May and no one from Lucky Vitamins seems to want to help. I have since order another lot of collagen and it arrived within 7 days (from a different company). I will not be ordering from Lucky Vitamin again EVER!

Ordered package, was given an out for delivery notice (from LuckyVitamin, not the courier), waited outside for 4 hours that never came. Ellaine ** was my sustainer service rep, and she was less than helpful. She told me to wait, never acknowledged that a mistake had been made or anything. Never shopping here again.

I bought two gallons of aloe vera Gel From This Business And I Found That Is Too Bad. It Was Not Gel At All. It Was Watery Liquid And When I Email Them To return the item and complaint they ignore me. Lucky Vitamin Bad Business. I Will Never Use Them Products in the future at all.

I sent email attempting to cancel an order prior to its shipping. I got no response from customer service until after product shipped. They said it had already shipped by the time they got around to responding. So once I received product, I returned it for a refund with the included return label they provide. After waiting about two weeks I received no response from them. I sent two emails over the next three weeks asking for status updates but got no response. To date it's been well over a month. They don't answer emails, you can't speak with them by phone. Their online chat just has canned responses that give general information but doesn't respond to your individual issue, so there is no way to get a hold of anyone. Product was returned but no refund issued and no one has responded.

I ordered from LV in the beginning of April for things to be sent to Russia. A month has passed. When I contacted DHL, they said something was wrong on the end in the US-- the shipment never left the US. Interestingly, I have ordered many things from the US from Vitacost, iHerb, and even two more companies, all during this coronavirus mess, many after LV. All of the other packages have left the US and most have gotten to me by now except Lucky Vitamin. What is worse, LV will not respond to any type of communication. 100$+ down the drain. Will never do service with them again, hoping to contact my credit card company to have them remove the charge.

I placed an order for liquid sanitizer that I’ve used for years, on the LV site nearly two months ago. I have a standing refill or auto shipment. I’ve emailed several times (3), for a status, and I haven’t heard back in over a month. I just received an email today that the products are back in stock and that my order, as well as auto ships, were cancelled. It’s apparently now first come first serve and of course they are sold out. They don’t answer their phones EVER, so now I’m left with nothing! This is bad business and very unprofessional to say the least. I should have preference over those who are just now placing orders, given they took and accepted my order over two months ago. Do yourself a favor and purchase what you need from someone else as this headache simply isn’t worth dealing with.

I have placed one order for some Aloe Vera for a additive for Hand sanitizer. Ordered one bottle. They keep sending me orders-Will not respond to request. Have tried to cancel anything to do with this order, with little Success. I have had to cancel the credit card they are using and report it as abuse. My opinion is not to use these people for orders of any kind..

I have ordered from Lucky on several occasions; however, several weeks ago I ordered product for which Lucky said there would likely be a 7-day delay in shipment. After several weeks they notified me of additional delay. I immediately ordered the product from an alternative provider and sent Lucky an email requesting my order to be canceled. I received an immediate automated reply stating that the request was being processed and that I would be receiving a response to my email soon.

This was the first time I ordered from LuckyVitamin. The order was delayed due to COVID-19. I corresponded with the company, because of the delay and was updated in a timely manner about the status of my order. I did receive my order. I would recommend them and I will order again. Thank you.

On Feb. 13 I paid $146.47 Cdn. for 6 bottles of Vitamin C (see scan P. 1 & 2). I opened none, returning them all on March 2, paying my own shipping (in the ridiculously high amount of $33.53). Ouch, but I expected that. Their 90 day happy guarantee says "Send the items back to us within 90 days and we'll refund your money... Once we receive the package we'll refund you... You will receive the full purchase price of your product minus any shipping fees.” When I finally received the refund they had withheld $42 off purchase price! So with my $34 in shipping it cost me $76 Cdn… over half my initial outlay! When I asked why, 7 weeks later they said they withhold 25% for restocking international orders! (And $42 is more than 25% of $146; it is $29%.)

I love Plantfusion Complete Meal. Tastes good, vegan, all the nutrients I like and need. I add some frozen fruit and probiotic greek yogurt, and it's great! Shipping was timely, pricing for products is good. Very satisfied!!

We could not find refills for Method hand soap dispensers at any of the local stores. We found LuckyVitamin via a google search. They had the product at a reasonable cost and delivered it quickly. The product is as advertised.

I filled in my shipping address correctly which I have the proof from as I screenshot it. And they still sent the package to my old address in a different country. I spend hours in their chatbox to resolve this and showing them proof but they won't refund me until that package comes back to their warehouse. Knowing how difficult Italian customs is, that package will likely not return and so I lose my time and money due to their mistake. They acknowledge their mistake, yet to won't refund or send me a replacement order till that package returns. Amazing that a company from a first world country in 2020 can still operate like this. Please don't take the risk to order with them, their policy is very bad. They make mistakes, but you are the one that pays for it! Bye Bye 130 euros.

On April 8 I placed an order. I immediately realized I ordered the wrong product, one I cannot use due to allergies. I immediately contacted Lucky (not so lucky for me) Vitamins and was told that I would be helped and that the order was delayed (for some reason, maybe availability... I don't remember that part). So now on April19 (eleven days later!), I am told they could not change my order. So I am out $60+ dollars. The order has not arrived. They said I could return it for a fee! I am on a fixed income and can't buy again til my next check arrives. So now I will be out of usable soap in a pandemic where handwashing could save my life. They had eleven days to make the change. So I was lied to when they told me on April 11 that the issue was being resolved and they showed a complete disregard for my wellbeing. Callous and callow. Will never buy again.

Lucky Vitamin has a huge variety of supplements and manufacturers as well as their own brands. The website is easy to use and the prices are good. Finally I always get my order within a few days. Thanks again!

First of all the site was kind of wonky so it's easy to not be aware that you have added multiple subscriptions for the same item. So unaware that this was happening, multiple orders went through for all these subscriptions at once. They did not send any kind of warning that orders were being placed, which is really sneaky. Then I tried to contact customer service the same day that it was happening. I couldn't get into contact with anyone till hours later, and then by then the agent said they could only cancel the last one (of the 3 orders placed) and then for the other 2 it was too late. First of all if I had been able to get into contact with someone sooner I would have been able to cancel, but because of that the orders went through. Beware of them - they are sneaky!

It's been my experience for the last 5 years that this site is easy to use, ships my order in a timely manner and has not overcharged me any time. LuckyVitamin.com is my go to site to find everything I need in vitamins & supplements.

My order did not arrive. No notification of the delay. Then I discovered it was sent back. Again, without notification. None of my email inquiries were answered. Via chat, a staff told me it was sent back due to “prohibited contents.” No further explanation. I was not told what or why something sold on their site was deemed “prohibited.” The staff did say I’d get my money back, but I’d have to wait till the order arrived at their warehouse. Why? Obviously I’m never going to get the order. I wish I’d get my refund ASAP. I’m upset they never replied to any of my emails. I doubt both products I ordered were “prohibited.” They didn’t even have the courtesy of asking me whether I still wanted whichever item that was not prohibited. Overall I can’t say any good thing about their service. I will never buy from them again.

I ordered Biotin tablets from them and they turned out to be capsules which I did not want because I don't eat gelatin. The outside of the container read - tablets. They would not allow me to return it because it was more than 90 days since I bought it. There was no way I could know they were capsules until I opened it. You might say I was "unlucky." They lost a customer!!!

I have purchased several items from Lucky Vitamins and this was the 1st time I needed to check in with their support dept because an item was late. To my surprise there is very little support, basically text support. I even tried to leave a phone VM and it hung up on me. I paid for expedited shipping and now 4 days in and no item. I found out by logging in that they shipped my item ground while I paid for 2 day air. I will never order from them again. Too many good companies out there like Vitacost that actually have support.

Pleasantly surprised by the transaction. Bought two bottles of liquid fish oil, and both bottles had excellent expiration dates, and were both packed in bubble bags before being put into a box with packaging. Shipping fairly quick, even for Standard free shipping. First time buyer, but will buy again in the future.

I’ve had problems with customer service (very poor!) and with them putting items into my cart that I didn’t request. One was a membership that I had to manually remove if I didn’t want it, but another was when a pricey omega-3 was on sale (buy 1, get a second at a discount) — when I put 2 in my cart, those 2 were charged full price and another was listed at the bottom with a discounted price — but 3 items showed up as being in my cart and I only wanted 2, so I removed the single one, which also removed the one that was discounted. I Re-added one and the same thing happened.

LUCKYVITAMIN IS A SCAM AND IS RIPPING PEOPLE OFF! I ordered a product on the LuckyVitamin website and waited 2 months for the back-order to fill. After getting sick and tired of waiting I canceled my order. LuckyVitamin told me my PayPal Account would see the return in 5-7 business days. That deadline has passed and they still haven't returned my money. After multiple sessions with the website chat service promising my money to be returned, I was told by an agent on the phone that there was nothing they could do. Luckyvitamin is a scam and is ripping people off!

I have been buying from the Lucky Vitamin website for a couple of years. My service is great and I have never had any issues with my orders. I always take advantage of the multiple qty discount in order save even more on my purchases.

If you have an issue you can not talk to them on the phone. Sent them an email and received a response several days later saying, "Thank you for contacting us. Unfortunately, we are unable to answer your ticket at this time as we are experiencing a high email volume, and your ticket is essential to us. We apologize for the inconvenience. If you still need assistance with your inquiry, please feel free to email, chat, or use our text support system."

I always have a good experience, they send the order on time and its always correct. The products are well packaged and they are never broken. Good quality vitamins and minerals. The food products are fresh.

I had never heard of this company before but figured if they were part of the Amazon site, they would be OK. I was very pleased with their service. I would recommend them to others. Product was exactly what I needed & came quickly.

Product comparison was not necessary for me as I knew just what I wanted. This site was user friendly and the price for this product was excellent. Product was packed properly and arrived without a hitch.

I have been ordering multiple products from LuckyVitamin for years. From protein powder, to shampoo, lotion, vitamins and other supplements. I have always been happy. If there have ever been issues (like my Almased coming opened due to lack of packing keeping it contained) I was compensated, over compensated immediately. And, the prices are equal to or better than other places. The only downside is shopping online does take away from the brick and mortar which are closing down too fast. Great job on service and product Lucky Vitamin! Thank you.

Ordered about $400 worth of supplements and 3-4 items required a cold pack ($200 worth of products) as they are refrigerated flax oils and probiotics that lose their nutritional value and are useless. They said on their site they’d ship with cold packs and they shipped my order without a single cold pack. I emailed and emailed and 2 weeks later I get a generic response. I disputed my charge and they didn’t fail to have a live person reject that but haven’t responded to my concern and fixed it. Now I’m still emailing them almost a month later and my issue still isn’t resolved. I would highly recommend not doing business with this company since they don’t have live agents to call or anyone to talk with and if you have an issue, you’re stuck on your own. I’m going with Vitacost next time for sure. This is like robbery... take your money and don’t deliver a usable product but fight the dispute of the charge.

Delivery on time, good price, nice discount. I will probably not stay with their loyalty program as I don’t forsee me ordering this often. I also don’t know of other things that I would be ordering from here.

I have ordered vitamins from LuckyVitamin several times and always got exactly what I ordered at some of the most competitive prices. I chose the free delivery option so shipping took a little longer but was well within the estimated delivery. In addition to using the products the vitamins I purchase make great holiday gifts and feedback from the recipients has always been positive.

Probulin is amazing. The price was fair. What I was displeased about is that the site said I had free shipping then promptly charged me just over $9. Probably will just order directly from Probulin’s website next time.

Lucky Vitamin has gone downhill with their customer service. It's been 2 weeks and I never got my packages. I can't talk to anyone on the phone and the chat takes FOREVER! I got nowhere with that. I emailed in and never got a response.

Great job in products and delivery is quick and I am happy with products I received. I will use the site again in the future for products on your site I enjoy and would purchase for future needs in a variety of occasions I would need.

Decided to try LuckyVitamin. Never again! Couldn't place an order on webpage. I had to call it in. The customer service center is not 24hr. I had to stay up late/wake up early to place a call. Long wait. The call center is not in the US. It is in the Philippines. Call center English is poor. Hard to communicate. Different culture. The call center agent admitted not being familiar with Lucky Vitamin product stating Philippine people don't like such products. Indifferent ignorant attitude towards company and customers.

With the discounts I was able to combine...coupon code, Autoship discount, maybe more...I got far and away the best price from LuckyVitamin. I have dealt with them in the past also and never any problems. Great service.

I did research online and saw really good reviews so decided to use Lucky Vitamin. The product selection is very good as are the prices. The customer service after the order is where it went bad. I chose the 3-6 business day delivery but now 2 weeks later I still don't have the order. Not only this but the order was 20 mins from its destination and now is another state 350 miles away with another 5 days wait. I have sent 3 customer service requests via their website but still have heard nothing back except an automated response. This was a needed item for my son who needed the items on the 17th of December. The lack of customer service follow up is unacceptable.

Ordered the cleanser and other items from Lucky Vitamin. After a long wait the box arrived and it was wet! I noticed the cleanser bottle was empty. Also, the liquid leaked into my other item of mango butter. Tried to reach customer service by calling. Their phone system disconnected the call before I could leave a message for the technical team. Called back again. The phone system recording mentioned I was 1st in line and had a wait time of one minute and 49 seconds. After waiting for about 10-15 minutes I was told by the sales rep that I had to email customer service. Informed the rep that I already did while waiting for someone to answer my on-hold call.

I have ordered from Lucky Vitamin many times over the years and have never been disappointed with the ordering experience or the products received. I've reordered the same products and new things to try and have always been pleased with my purchases. Prices are very fair too.

I received the order promptly, as usual. I bought 23 Now Brand oils and they all arrived in good condition except one. One oil spilled in its package and in the box. I wrote the company and they are replacing it. I appreciate the promptness and making things right. Great to work with! Thank you!

I’ve always had an easy experience with Lucky Vitamin and my most recent purchase was just as easy. I appreciate the deals they often offer and the autoship program. I would love a lower free shipping amount, but I still appreciate the free shipping and try to wait to order so that I can get free shipping. They have quality products and a large selection.

Lucky Vitamins shipped me six bottles of Jarrowzyme after they cancelled the order due to a long back order. The first of six bottles was charged to my card on 10/29/19. The next five were charged on 10/31/19. I was out of town at the time. They billed me for all six. I emailed their customer service after going on their “Live chat”, since they no longer offer a “Live” person for customer service. They asked me to return the bottles and provide the tracking numbers. They emailed me saying they would refund me.

The items purchased from Lucky Vitamin were purchased during their Black Friday sale. Lucky Vitamin always offers very competitive prices on the items which I purchase from them; however, the Black Friday sale made this purchase an even more cost-efficient one. Items were shipped out immediately, and arrived before the expected arrival date. Upon arrival, items were found to be well-packaged and in good condition.

I placed an order which was proceed & to include payment. LuckyVitamin later apparently decided it wasn't a good enough deal for them. They unilaterally cancelled the ordered illegally against my objections after the transaction was completed according to all of all of the terms & conditions were met by me & accepted by Lucky Vitamin. Now a little boy won't get the product he needs on time. Shame on LuckyVitamin.com for not d oil ingredients business in good faith!

I have ordered a number of California Ranch Olive Oil bottles of LuckyVitamin.com On their website they mention that it's COOC (California Olive Oil Council) certified, but the bottle I received did not have the badge that was advertised on the website. When I asked to return it, they said I have to ship it to the US. I'm living in Canada. Shipping it to the US will cost more than what I will be getting back as a refund! And it's not my fault that the product I received was not the correct product. Very poor customer service and lack of respect for the clients. I made multiple orders before through them but this is my last.

I used Lucky Vitamin because I could not find this specific supplement in Germany, where I live. Instead of the healthy supplement I ordered, I received a packet of wet wipes and some lip balm. I complained and customer service reassured me a full refund would be issued. The refund came and it was only for the price of the supplement I did not receive, but didn't include the 12 euros of postage costs. I complained and customer service told me they are sorry for the inconvenience but it is their policy to not return postage for international packages. I paid for this company to post something I DID NOT WANT. The mistake was all theirs and quite honestly it is inconceivable that I should be paying for their mistake.

I did my online purchase on July 29 and my order was supposedly shipped on July 30 2019. But I have not received my order to date. I have sent emails to the customer service but haven't received a feedback. So based on my personal experience I don't think Lucky Vitamin is a reliable source for health products for international shipping. Kindly refrain from purchasing products from this company. I live in Kuala Lumpur Malaysia.

Around 8/23/2019 I made a back-order because they said it will be back in stock within a week. Then they extended it to 3 weeks. Finally after a month I contacted them to cancel. The response was something to the effect like "sorry about that" but nothing about it cannot be cancelled. Fast forward 3 months later 11/25/19 they sent out this cancelled order without authorization and demanded money from me. When I told them this order was cancelled 3 months ago they responded that backorders cannot be cancelled so I have to pay for it. Then after payment they will take 3 weeks to check things around before refunding money for unauthorized shipment. Told them they are not getting a cent from me and I'll file fraud complaint on them. Then, they quickly changed their tune with saying "just refuse shipment and send it back". I will never do business with them again.

What a nightmare!!! I placed my order on June 24th: 12 deodorants. After placing the order, I asked them not to mention the word "Lucky Vitamin" on the package because Customs in Italy would hold the package thinking it's some pills or something else you cannot get in Europe and is forbidden. They told me they couldn't because as good Americans, they always know better than others.

I order special products (organic Kale Juice in bottles). One bottle was broken during shipping by the shipping company. Customer service correct this problem for me in a timely manner to my satisfaction. I would highly recommend LuckyVitamin to anyone buying their products online because they are honest people who put their customers first. LuckyVitamin has shown me that they will stand 100% behind their product. It cannot get any better than that for online shopping.

My first order came on time and I was able to find what I was looking for at a great price. LuckyVitamin would be a good choice as to where you buy your vitamins and other needs. I say may God bless this company.

This was the first time ordering from this company. I ordered 3 of the Nutribullet Superfood Protein Blend Plus Vanilla in the 23 oz canisters. When my order came, it was not at all the protein powder that I ordered. Instead they shipped me 3 of the Nutribullet Organic Pea Protein in the 23 oz canisters. When I tried calling the company several time, no one would answer the phone to get my problem solved. So I went to their website and got on their chat support to contact them to let them know I did not get the correct order. They completely gave me the runaround for almost an hour telling them they sent me the wrong product and that all I wanted to do was Return it and for them to send me the correct order which I really wanted and paid for which was just a little over $100.

I placed an order for items that were all advertised as "Backordered, ships within 2-3 days". One week later the order had not been shipped and I had not received any notice. When I contacted customer service I was told that they didn't have the items in yet and had no idea when they would arrive.

Another great order experience from Lucky Vitamin. Items were packaged with lots of packing material and arrived in perfect shape. Shipping charges were friendly and the package arrived in a timely manner with updates sent along the process. Thanks again! Jeff

I think this company needs to be investigated about their business practices! Signed up for their Membership & shortly after that, everything I purchase was on Back Order!! Not to mention, they bill you for it & it ties up your funds for at least 3 days on something that never gets shipped! I call Fraud!! Now in October they state there might be limited products in October!! Really! This has been going on for at least 6 months already. Shipping is the slowest I've ever seen, especially in today's climate of technology!! I wouldn't be surprised if this company gets caught up in litigation very soon! Customer Service is as bad as it gets!!! No one there cares, PERIOD!!!!

I placed an order in July this year. I received two items of the 12 I ordered and which I did pay for. I contacted customer service twice and they do not reply. Terrible experience, having paid and being ignored.

Ordered from Lucky in past, always had a good experience. Lately, shipping has been surprisingly slow, although it has always shown up as ordered. However, I had autoship set up for a few items. Couldn't figure out how to cancel it, so I'd just skip the delivery. Today, decided to cancel it, and it was impossible to contact customer support at all, and nearly impossible to figure out how to cancel. Eventually, I figured it out with the help of the faq. Never managed to reach chat or phone support over a 30 minute period. Not planning any future order from the firm. So stupid to make autoship nearly impossible to cancel. Many other good options for ordering this type of product.

Lucky Vitamin used to be wonderful! Great prices, great product selection, great shipping time, and great customer service. THIS IS NOT THE CASE ANYMORE. More and more of their items are on back order and none of the Lucky Vitamin Representatives seems to know when they will be back in stock YET they continue to sell these items and leave the customer hanging and waiting. I feel they should not advertise/sell items that are out of stock with no arrival date in sight. I started to see a pattern with items I was ordering previously but I really tried to be patient, I would just cancel my order if I got an email saying it was back ordered (since it was on back order status anyways and nobody could tell me when it would come back in) and figured I would check back at a later time to order specific things.

I've been a customer of LuckyVitamin for many years and have always been satisfied, but this company has really gone downhill. I think they may actually be out of business. I found a really nasty thing in my Vitamin C, so I sent my 3 bottles back to them. That was about 10 days ago. No response, no credit to my credit card. When I try calling, a recording says they no longer take phone calls. I try "live chat" and wait for more than 35 minutes--still no response. I'm giving up and buying elsewhere.

LuckyVitamin does not allow phone contact for account refunds. I have never seen anything so ridiculous in my life. When you call in to get your refund for a back-ordered product they tell you they can only take new orders and won't help you. They tell you that you have to send an email. Seriously? You also cannot close your account or request a refund on their website. It is a totally horrible experience scam. I will never do business again with a company like this. Disrespectful and arrogant to say the least.

Waited more than a month waiting for this mouthwash Xylichew Xylitol and received water instead. I contacted customer support and the phone tells you to go online then chat. But none of them responds. Makes you wait online for too long and when you put the phone down that's when they answer. Then they tell you that they are close for today. Terrible. Don't order from them. Will be ordering from Amazon from now on.

I have been using them since 6-7 years ago. It's great. Recent few months, I could not get my order on time, and they only send back order update every 15 days. The vitamins that I took every is pretty normal, but they could not get the product more than a month, and call center cut off my call. It is extremely frustrated if you have no stock for the daily vitamins. I am thinking to shift to other suppliers.

I have been a long time customer of LuckyVitamin and when I first started with them over 10 years ago, excellent service and shipping times. Over the years, shipping has gotten slower and slower, and as mentioned in another review, excessive back order times. They also expect you to order a minimum quantity if they are out of stock, it was explained to me that it was so they could order stock in. You used to be able to call customer service for any questions, now you can only contact them through email or chat. My last attempt to contact them via email, they wrote after 72 hours that they closed my ticket, did I still need it answered. I replied yes, and got two more notices within an hour of each other the next day asking if I still needed an answer, if so, they would reopen my ticket.

The prices very competitive. The product always ships on time. I've never experienced any problems. There is a great selection and has always had what I to order want in stock. I recommend this company.

This snack food product is delicious. The delivery to my home was made in a timely fashion. I appreciate the discount for purchasing in volume. I have already recommended it to a friend. I plan to make more purchases in the future.

I ordered 4 items for over $63 which provided "free" shipping that would take 1-6 days; was stated so at checkout. Guaranteed shipping days. Then when checking on my order, the time was extended to 9 days out without any guarantee that it would arrive in this time either. When trying to contact anyone via phone or "chatbot" (they say it's a "live" chat but it's not), no one answers until about 30 mins or longer. I have called at different times on different days and get the same results. The agents who finally answer tell me over & over again all the details of my order and the current delay in my shipping without every resolving it or actually addressing the issue; my order is not arriving within the guaranteed time frame stated at checkout.

Awful customer service. Made the same mistake repeatedly. I have to be on hold for almost an hour every time I call to fix their mistake. Very frustrating. And then they don't even really care about keeping me a satisfied customer. They made shipping mistakes for several months now because I order the same supplement from them. They won't pay for better faster shipping when they made 2 mistakes on the same order. I won't waste my time anymore. It's not worth it, thinking I save money, when I end up spending way too much time on the phone trying to fix their mistakes.

I have been a long standing customer and have spent a lot of money. Over the last year, particularly the last 6 months there have been excessive products back ordered and for long periods of time (over a month). Attempts made to call customer service to check availability result in long hold times (over 45 minutes) and most recently when this issue was addressed, the representative hung up on me!! I am done with this company.

Only found out AFTER I purchased their $49.95 membership that the product I was trying to order could not be shipped to my state. Before signing up for the membership I was able to add this product to my shopping cart and select a shipping option. I only signed up for the membership to get the 10% off discount that they advertise, which would make the total cost of my purchase cheaper.

LuckyVitamin seems to have anything you might want in the way of health foods and supplements and makes it easy to shop online. They are very customer oriented and take great care in shipping items safely and quickly.

This company is terrible. I joined as a member in May at the cost of $49.95. EVERY order I have placed since has had a backorder and/or they don't have the item available at all. The "10%" discount- not true. Prices are similar or higher than Sprouts or other sites. I called after 3 months of incomplete orders to request a refund and spent 49 minutes on talking to different people in customer service telling me repeatedly that they can not offer a refund for my membership --- I have not even saved $50. I read reviews before signing up for the membership and they were good. I can only imagine they are by employees or these people have been "luckier" than I have been. I would NEVER recommend this company - terrible. As I write this I am on hold again..so far 12 minutes this time.

Placed an order last spring to ship to Mexico. It shipped promptly but went to Germany where it stayed for a month or so. After two months, I contacted the company asking for a refund. They told me I needed to wait a longer. Last week, I asked for a refund again and was told that since it had longer than 90 days, I was not eligible. I feel this company misrepresented its ability to ship internationally. Poor customer service.

LuckyVitamin has a wide variety of brands and choices for the products I'm looking for at good value prices. They also have great customer service in making sure you receive what you ordered with free returns. If something is backordered, they do not charge you until it is shipped.

This was the only company I found that had this product which was out of stock. They notified me a week later that it was back in stock at a reasonable price which I purchased. Shipping was prompt and the product was well packed.

I ordered and had my address correct on the order. At shipping option I selected shipping and didn’t notice that the site automatically change the city, state and zip code on my order. So part of the address is the shipping address and part of the address is my billing address. I immediately contacted them to make the change. Three days later I get an email that the order was shipped but to the wrong address not the correct one I’d given them. I called customer service and they can’t help me. I’m so frustrated. The first time I ordered my order came but a bottle was broken. They gave me a credit code to use which wasn’t valid when I tried to use it. Customer service is very poor with this company. Very poor.

It's hard to find this type of natural baking cup locally, so it's very helpful to be able to order it online through LuckyVitamin. The baking cups arrived quickly and were well packed. Thank you for your service.

The prices are fantastic! My only concern is my probiotics arrived warm - the ice pack in the box was hot and nowhere near my probiotics. The box was packed a little rough with no rhyme or reason, but all products arrived.

This has been the worst experience I had with a company. I order a product online on 6/8/2019 shipping it to Israel. The package never arrived. I called DHL they said it's lost and to call LuckyVitamin for a refund. The nightmare has began, I talk to 3 different people, and was told they don't insure overseas package so it's my problem, no refund. I paid money to LuckyVitamin for product and shipping. They should have refunded the money. Never will I ever buy anything from them again.

I've had such a tough time finding vegan vitamins. I stumbled across LuckyVitamin, and they are amazing. I LOVE my supplements and for the price, you cannot go wrong with these guys! Highly recommend.

They have products that you order. I bought items shown as available on clearance. They later told me they no longer sell the item. They also confused my order etc. The customer service rep (reached them on the phone the first time after being on hold and retrying for about 3 hours) and this time for about half an hour is condescending and treats you as ignorant for ordering the item! Their website has false information about being available 24/7 - they cannot be contacted during off business hours. During business hours it is impossible to speak to them. I think they are in a non-US location and have no clue. The pressure is on the reps to get good reviews on the surveys that come to us after the call, and they will choose to deliberately lie to get a good review and to keep their jobs.

Do not shop here! Founder SAM WOLF WAS RUDE TO CUSTOMERS IN his Collegeville, PA RETAIL SHOP AND HE DOES NOT CARE ABOUT YOU ONLINE EITHER, ONLY YOUR MONEY. I moved, changed the address on my LuckyVitamin account, was not informed about the need to also change the address for auto-ship orders. Received notice about the next shipment, it showed the wrong address. Tried calling, they never answer the phone or return calls. Tried emailing. They claim they'll respond in 72 hours, they don't. Shipment went to wrong address, Post Office destroyed package due to the way LuckyVitamin ships. Tried calling and emailing again - same non-response as before. Had to dispute the charge.

I love Rx Bars but have found many websites increasing the price on them to over $2/bar. I was delighted to find them for less than that at LuckyVitamin.com along with free shipping. Awesome, bought 4 boxes!

Horrible attention from the Customer support team to the needs of delivery circumstances. The delivery was delayed for 3 weeks!!! Right after the end of the announced delivery period, I informed Lucky Vitamin in writing that I won't be living in the city of the stated delivery address anymore, as I was moving to another city in the same country. So that if the delay extends for more than another week I won't be able to receive it at all. I asked them to deliver it to the new address in the new city but they ignored the message. After the other message I sent two days before I left the city marking it as urgent, the only response I received was that they couldn't change the delivery address after the product was dispatched. And that's it.

Ordered product, and did not receive it. Apparently, there were (unknown) import/customs charges to pay that were not identified when I placed the order. I submitted 2 x tickets requesting an update on when I would receive the product, but no response. I managed to get hold of someone on the website's 'chat' function, and they told me that the product was being returned to them and that I would incur a restocking charge, and I would have to pay shipping costs both ways. A thoroughly miserable experience, and I would advise not to use this company at all.

I am seeing credit card charges for products never shipped or received. I called repeatedly for assistance. I am placed in a hold queue for a very long time, and they still seem to be unable to help. I am now resorting to a credit card dispute.

Packaged well and prompt notifications. I appreciated the shipping email and follow up email notifications. All of my items arrived intact, with a packing slip, and clearly labeled box. It was easy for me to quickly identify which box was mine in the package room.

I was surprised to find my favorite (high quality) protein powder on their website. It was cheaper than buying direct and they didn't overcharge for shipping to make up for the discount on product as many companies do. I'm a very satisfied customer!

I was looking for a Lily's chocolate chips but did not want to pay $10 a bag. Lucky vitamin had them discounted at a great price, same product I would buy anywhere else, and they even have AutoShip. I also ordered some substitute sugar and the products are both amazing.

They had everything I ordered, I got free shipping and the delivery was timely. My order was complete and I am a happy camper! When my lip balm supply runs low, I will go to www.LuckyVitamin.com and order what I fancy.

Excellent source of all things healthy. LuckyVitamin provides a vast selection of products to choose from. The website provides in-depth information about the product and the company that makes the product. It's my go-to place for the nutritional supplements that I take on an ongoing basis as well as products that I only require once. It's fun to shop the site because there are so many categories to explore. You can save a bit of money using the Auto-Ship for those products used on an ongoing basis. Shipping is fast and free if you spend a certain amount. I've always been satisfied with the products I've purchased. One minor issue I had with a damaged product was resolved quickly and easily. I don't hesitate in recommending LuckyVitamin to friends. I'm a happy customer.

The LuckyVitamin team in the Philippines is absolutely awful! Consider yourself unlucky if you have to contact them. When my order was automatically made "Autoship" which I did not want, I called customer service and got a representative who kept me on hold for 20 minutes. I had to hold for 20 minutes because the CS call queue had 8 people ahead of me.

Placed 2 orders with them. Both were sent via DHL. 1st package took nearly 1 month to get to my local post office. The other managed it faster. Am unable to receive either as LuckyVitamin put incorrect address details for me. My local post office asked me to ask LuckyVitamin to send correct address details through to DHL their courier, so they can deliver my packages. LuckyVitamin has refused to help me until my packages have been lost for more than 30 days. After which they might investigate what happened. Terrible scam website with terrible unhelpful and incompetent staff.

Something has changed drastically with this company. I was set up for auto-ship on an order of Bark Thins that I love. When I received an email indicating that the price had shot up, I immediately attempted to cancel the order and the auto-ship. After an hour waiting on the phone, I contacted their live chat, and a woman kindly helped me cancel both the order and auto-ship. I received confirmation emails of both cancellations. Today I received an email telling me the order had shipped.

I love your products, and your customer service...! Two thumbs up???? I order from them and they put me at ease. They let me know about my order every step of the way... And just as I thought that I wasn't going to get it, because it was on back order, Bam! I received it in the mail.... Great store!

I'm a huge fan of Kiss My Face products. Specifically, the fluoride toothpaste. Unfortunately, it's been getting harder to find the products online. Luckily, I found them on this website. Though, after placing the order & receiving a 'processing email' from them, I got a follow up email stating the product was on backorder. Sadly, they were waiting for the shipment of the product and didn't have an ETA for it. It wasn't until the end of April I received an update stating the product was in and ready to ship. I understand it wasn't by any fault of LuckyVitamin. Just wish they would have sent me the email stating it was on backorder first rather than it was processing. In the end, I got my package and all is good. When you find this toothpaste grab it - who knows how much longer it will be around.

I had a terrible experience with this company. I order products online from South Africa. Despite months of emailing to follow up on the non delivery and repeatedly being told it was on its way (and given set dates), nothing arrived. When querying 4 months after empty promises, I was told that the 90 day mark for refunds had passed. They refuse to refund me. Strongly recommend staying far away.

Placed order, came in just few days. Bottles were well-packed so no breakage was possible. Was the lowest price of the items I ordered. Many companies confirm that LuckyVitamin is an authorized retailer, so no fakes.

Zenwise Health MCT oil with C8 and C10 only 32 oz is such a great value. Most good MCT oils with C8 only are quite expensive, this one does have C* and C10, but the percentage is great! 9.2g of C8 and 4.5 C10. Anyone who knows their MCT oils knows that the C8 is the best and C10 adds a little extra release time, so this is a win win for all!

I have ordered vitamins from Lucky for at least 10 years. I got a recent shipment with a shattered glass bottle that had not been bubble wrapped. They said in a chat they would replace it. Although I had changed my address and new orders had been coming to my address of nine months, they said they sent it to my previous address. I never got it. Their mistake, they admitted. They said they would send another bottle to the correct address. Not only did they not send it, they no longer answer my chats or emails. I waited 45 minutes for a phone call to be answered and finally gave up. DON'T DO BUSINESS WITH THIS COMPANY. IT HAS CHANGED WITH NEW OWNERSHIP BY A CONGLOMERATE THAT OWNS PABST BEER.

I use this product for making Ketogenic breads. Many of the other brands turn the bread purple. Now does not. I was happy with the delivery time and especially the fact that I had a coupon for free shipping!

Ordered 2 items in-stock 8 days ago. Cc charged immediately. New customer "entire site full order 15% discount " not honored, only took $1.67 off of 1 cheap item. (I took off 2nd expensive item from order due to this lack of honesty.) 2 days later said "shipped", but ship # never hyperlinked and still says waiting for package to arrive at DSL. Emailed on day 1 re discount error, no response/resolution. Emailed yesterday re no package delivered by 24th, no response. Now site took off delivery date entirely. AVOID THIS COMPANY AT ALL COSTS!!!!

I was recommended these two products by a YouTube content creator, Oh No Nina, and have been extremely impressed with not only the products but the service of LuckyVitamin. A thorough and impressive website and they even sent me a free gift along with more goodies and a coupon! Came for the recommendation, stayed for the excellent service and wide range of products available. I will definitely be making more purchases in the future.

We ordered 5 jars of Ghee from LuckyVitamin.com. On delivery we noticed that 2 out of 5 glass jars were cracked. We sent an email to the company's customer service and in 3 days we received well packed 2 replacement jars of Ghee. No questions asked. Very fast delivery and great customer service. Thank you.

I would like to share my horrible experience with a company called LuckyVitamin. I live in South Africa and our mail system is not working, so I decided to ship using DHL Express. My package arrived in Cape Town, with an invoice which customs cannot read to evaluate. I managed to get that sorted. The package then arrived without the product. Poor DHL Express was very helpful, to track where my product got lost, they traced is for several weeks, keeping me up to date on a daily basis. DHL Express, then informed me that they will refund LuckyVitamin which in turn, should refund me.

My first time ordering from this company was an $800 machine. Relieved my item was delivered... on time... and with no damages! Will be a repeat customer. I also used their online chat service to follow up on my order... was easy and convenient. :)

Fast shipping, with an enormous amount of products you can buy. I bought something that I couldn't find anywhere else. I will definitely be using LuckyVitamin for more vitamin purchases. Thank you so much!

I ordered seven 32oz. bottles of beet juice and three 32oz. bottles of lemon juice on March 17. Three days later my shipment arrived but FedEx damaged part of it and had to return the damaged product. Three days later I received another partial shipment because FedEx once again did something wrong and shipped part of my order back. Three days go by and my order not only arrived so well packaged that it was practically indestructible but Lucky Vitamin actually sent me extra. It was great to be kept aware of my shipments progress via their email link and I am amazed at the speed which they corrected the mistakes of FedEx!

I have now been on hold for 40 minutes, this is my second call. I also called 47 minutes ago and was on hold for 23 minutes, decided to leave my # to be called back in the order of my call. Just got message on phone that my call wait time is 1 hour 3 minutes and 21 seconds. That is a total wait time of 2 hours 30 minutes and 21 seconds. I decided to try the Chat, they are also not available. They suggested that I complete the form on their website. I tried that three times and it does not go through. They might have good prices but they certainly do not have any customer service. This has been a very frustrating experience. It should never be this difficult to contact a company. They are either in business or they are not. When you are in business you should commit to conducting business.

Not only was the price THE best-- especially with all the new client discounts but also the mailing times were good. They have a good array of healthy products. I’m a comparative shopper online and feel like I’ve found a new home base.

The price was great; however, it was back-ordered, and I had to order from another company before I got it from you. I will order from you again, hoping I get it in time, so I don’t have to order elsewhere.

I recently placed an order through them and then needed to get a hold of them to change something on the order, their customer service is nonexistent. If you open a chat no one is actually there and then you get an inquiry ticket number and they say they’ll get back to you within 72 hours. About a week later you get an email with a response. I called their customer service number two days in a row. I held for 59 minutes and 60 minutes both times and nobody ever picked up the phone. Their turn around time for a customer inquiries about a week. Then they quickly answer questions and sometimes not even correctly. I will not order from them again.

Everything went well from start to finish. Great top quality products and order got here when they said it would. I was impressed how well they packed their products to make sure you get them without any damage. A great well established company and I'm sure I will be using them again with all the top of the line products they have. Satisfied in Texas!

I have received partial orders a month or more later than the date on which is the date of the auto ship. Tried to speak to online chat. They hung up on me. Very unprofessional! They ship when they want not when you want!! BS!

Despite their claim to ship an order same day or the next, reality tells otherwise. My order didn't ship for 4 days after being placed. Customer service cannot be contacted other than thru chat or email. A 15 minute chat session was futile. My email still has not been answered.

The product arrived in a timely manner. So far I have not experience the results of taking the product, it is too soon. However, I would make another purchase from this company. They are very caring and keep in touch so I believe that matters a great deal.

This is the best online company I for me. From pricing to product selection to customer service, they are the best. Have been a customer for years and will always continue to be. Everybody give it a try.

I'm buying from abroad. LuckyVitamin transfers all freight costs and customs costs to clients, that is fine. On the other hand, they say there's no transaction or exchange fees. So, everyone expect to pay the same price no matter where you buying from, since the products will be delivered from the same store, at the same costs and ALL additional costs, like freight and customs are already on the customer. But, if you convert dollars to the currency you are buying, they are making more than 100% only on the exchange. I asked to be billed in dollars, but they don't want to. They wanna me to pay twice as much the equivalent in dollars. It's a shame that a big company lie this way and hide a LOT of profit in exchange rates, not being honest with their clients.

LuckyVitamin.com is an easy website to use. The arrival date was prompt and product was packaged securely. The cost of the potassium citrate powder is priced reasonably. The brand name, NOW, is a brand that I have been using for years and have been a satisfied customer as well. This product is an auto ship item; I look forward to continuing my business with LuckyVitamin.com... Thank you for providing me with great service.

I ordered a bunch of different stuff some Homeopathic meds, Lilly’s chocolate, some Stevia flavored liquid drops. I’m not sure about the effectiveness of the meds yet I have not had a chance to use them. Lilly’s chocolate is amazing. I love it. I am very pleased with all the products and the great service!

I have shopped with LuckyVitamin.com a few times now and will certainly be a returning customer! Great products, great value, and great service! I received my order timely and with no issue! I will certainly be recommending to others!

I signed up online for an auto order for a product that is no longer available locally. I signed up for auto order of two bottles, because even before the 5% discount, it was a good price for this product. The email response acknowledged the auto order and then notified me that my order had been shipped with all products. When I received the order several days later, the shipping page showed that there were 2 bottles shipped, but there was only one bottle in the bag. The bag was delivered to my UPS mailbox and was in good shape.

They promise so much, when it comes to shipping and products, and they do not deliver. Then, their terrible customer service kicks in and fixes nothing. It's just embarrassing how bad they are. I'm shocked they could possibly still be in business.

As always, my order from LuckyVitamin was on point! I order a multitude of products like soap, toothpaste, shampoo, vitamins, even healthy snacks for the kids. My orders arrive on time and are never missing anything.

I love the selection. I like the discounts. I am a rewards member. I like that. I like the auto ship program too. That way I don't have to place an order every time. I can just let them ship it to me automatically. That is convenient for me.

Customer service utterly indifferent. Had to contact multiple times. After nearly 10 days of waiting, product never arrived and money never returned. When contacted, customer service claimed that they take no responsibility. Don't bother.

Easy to use website and fantastic product. SweetLeaf natural stevia is by far the best stevia on the market. The taste and texture are amazing!!! Finally a stevia that is 100% organic, tastes great, and had great texture too. It is definitely paying a bit more for an outstanding product.

I ordered Green Vibrance from them. Somehow my order was duplicated and 2 identical orders were place about a minute apart. I tried to call them to cancel one order, but I got a recording saying that their site is experiencing technical difficulties and they cannot take calls. I emailed them, asking to cancel one order. Got a response after a day saying it was too late. I received two identical orders for over $300. Last time ordering from them.

We placed a few orders with LuckyVitamin through Amazon and received a 20% Promo Code from Lucky to place an order directly with them. We placed a large order with them and after the order was finalized I realized I had wanted to pay for it with a different credit card. I contacted Customer Service and they cancelled the order for me so I could re-submit it with the correct credit card. When I tried to re-submit the order I was not able to use the 20% discount promo code as it said it had already been applied to my initial order. Contacted Customer Service and they proceeded to process a new order for me - apply a new promo code to get the 20% discount and input the correct credit card. Excellent service. Excellent follow up. Product was shipped and arrive in Canada within a few days. All 61 products were there and I can only say GREAT things about this company. Great service. Great pricing. Great products. Great everything. Thank you!

They have cancelled my orders after 3 months of having the products backordered. And getting the refund process is tedious and complicated. I think this merchant is very irresponsible. Don't ever order from them!

After two weeks of waiting and no emails of my order, (they told me it's going to arrived 4-6 days). I called them to find out what's going on. It literally took me two days to hold any of them. First day after 35min of waiting I had to hang up, because I need to go to work. On the second day I decided to wait no matter what. It took 50 min for then to finally pick up. (Meanwhile I was on their website and try their so call "live chat" option, but as soon as I put my info and question they disconnected me from live chat, and sent me an email that it might take 72 hours to reply. Ummm hello! Don't call it a live chat then!!! When they finally answered on the phone, they didn't apologized, just stated that the order is going to delay. Didn't even explained me why I didn't get any notice about that. It's took me two days to hold of them and I still not sure when is my order is going to arrive. Horrible service, not using this company again! Bye!

I placed an order (my 3rd order) with LuckyVitamin worth almost $300 19th January 2019. Part of the items in the order were to be back ordered but LuckyVitamin decided to charge my credit card for the whole order. Because they had done this before, I let it go. 10 days later, the back-ordered items were still not available. I contacted them about this through my LuckyVitamin account but received no response.

Ordered just one bottle of overpriced Potassium Orotate, did not arrive and when chatted with their customer service called Tamika, it took almost half an hour of the chat to find out that I did not insured the product, therefore there will not be refund. It always took Tamika more than 4 minutes just to reply a sentence, even though she/he advised me to call the customer service, but cannot give me an international phone number to call.

My order (**) entered the country a couple weeks later than it was promised. During the waiting time I created two tickets in a customer support department which were never answered. I contacted different shipping companies myself w/o any help from LuckyVitamin. Then I realized that despite the fact that the LuckyVitamin has a Swedish version of the store they never tell that I need to pay additional charge to the custom which is almost the same amount of money as my order cost.

I ordered several bottles of shampoos on December 17, 2018. My credit card was charged for NIS 714 on December 19, 2018. It is now January 8, 2019 and still did not receive the products, nor did I receive a response from the customer service other than an automated message. The DHL tracker just says that the package "will be transported to the destination country". I have been getting phantom "updates" regarding the status of the shipment that the package is on the way. But it is not. In short: Do not trust this company, do not order anything from them!

I am was place the product order since 04/12/18. But until today still did not received the product. I have send so many email to them in live chat, customer service web and customer support complain noted but the answer still same. They have no reply at all. So who can tell me what going on on this low grade company...money just burn only. Please do not trust this company those who need to purchase some product from here. Kindly take noted...

I placed an order with LuckyVitamin on 1st October 2018 for 162,96 Euros but it never arrived. I contacted them to say the parcel must have been returned to them. Then on 14th December I posted on their Community page and since then, and until today (4th January 2019), we have been exchanging messages. I have still not received a refund and all they do is make excuses and tell lies. If you want to know more about how they treat their clients just go to their Facebook and on the left-hand side, amongst a long list, you will see the word "Community". Click on that and take a look at all the messages from dissatisfied clients who haven't received their orders and can´t get their money refunded. I advise you to PLACE ORDERS WITH OTHER COMPANIES, NOT THIS ONE.

On Nov 23rd 2018, I placed a multiple order of calcium supplement from Lucky Vitamin. To take advantage of Black Friday discounts, I placed an order of 24 bottles which was suppose to fill a few months supplies for 5 elderly members of my families. Order was never fulfilled and I have to keep contacting the poor customer services department for a response as why order was not filled. Finally on Dec 31, Lucky Vitamin emailed me that they could not fill the order because they thought this order was considered as a wholesale orientation. As a result, they did not want to fulfill such order.

This is a 100% real opinion based on my buying experience on this shop. TL/DR: My review in 3 words: buy somewhere else. The story: I made an order on their shop 45 days ago. Never arrived. The tracking code still says it is in somewhere in the delivery chain. What was the answer from their customer support? They basically told me that it was my problem because I chose the default shipping option (11€) and not a more expensive shipping option (What?). You do provide a default shipping option that is basically a lottery? Amazing…

LuckyVitamin sent me an expired face cream that smells rancid and old with a weird sticky texture. I have been using this face cream every day for a decade. I know what it's supposed to be like and this is obviously old and expired. I shipped back the item for a refund but they decided to charge me for the return shipping even though they are the one who sent me a defective product. I requested the return shipping refunded and they said they will but I still have not received the credit. Never ever shopping from LuckyVitamin again. Waste of time and money.

I don't usually complain but I want to warn others. My shipping on my product took WAY LONGER than they said due to holiday, OK whatever. I called and was on hold forever, a rude customer service girl gal made me feel like she was irritated by my call to see the status of my order. (Don't pay for faster shipping and just know it will take at least a week, regardless of that they say). Finally got my item and wanted to return it but saw the horrible reviews on their return policy so I kept it. One month later come to find I was on automatic shipment and I received another one when I didn't even order it. I never signed up for that!!! Again I called and asked to be removed from "Autoship" (watch out for that one when you order from them), and I'm reluctant to return the product let alone use it.

Although the company states that reviews should: "Describe your experience with the product. If it met your expectations. What you liked/disliked. Do not include medical claims. The most useful comments contain specific examples about how you use the product, things that are great about it and things that you think are not so great about it." Our doctor picked up that my son was reacting to the dyes they use to turn their vitamins into pretty red and green colors. They also use titanium dioxide as a filler and we have learned to avoid supplements that do that. I don't think those things qualify as a "medical claim" but an important warning to consumers to read their labels. Since they won't post anything below a 3-star rating, my reviews have not been published. I hope folks look up the company on this site!