Fruitful Yield Reviews

We ordered 3 items of food supplements for shipment to the Netherlands. Only one arrived. The other two appeared to have been cancelled because they were suddenly out of stock. After talking to customer support we were told to re-order the items. There was no discount in (the substantial) shipping costs. Note that we choose a high speed shipping service which included import/customs and VAT charges for the 3 items ordered. So we re-ordered two more items, and guess what: Just one got shipped, the other one was cancelled again without any prior notice or choice. This company changes your order without any prior consultation, charges you costs for items which were not shipped. Avoid them.

Don't remember the last time I had a Poor customer service from a supervisor like I experienced today with Lucky Vitamin. They are very friendly to take order. BUT good luck calling them for refund/exchange or anything else... very mean and unpleasant customer service. Spend your money somewhere else who stand by you and help you with your needs in professional and humanely manners... not business!

I had very few problems with this company until I tried to delay an order through their website. I was sent on a wild goose chase seeking tabs that do not exist and am not impressed. I started off wanting to simply delay an order, now I am seriously considering terminating my relationship with this company.

Do not order from this company. They take very long to ship and don't let you know that some of your items are on backorder till a week later, and when you try to cancel the remainder of the order they say they can't because it's shipping. They claim order ship same day but it all a lie.

Hi! It said that the shipping will be in same day but it take a long time to ship and Very long time to delivered. I chat with them every day to try ship it fast, they said to me daily that we will ship it today but nothing shipping. Not recommend.

Ordered an item as a Christmas gift online Dec. 18. Item was marked "In Stock" and was to ship in 24-48 hours. Received a confirmation email, "Your Order Is Being Processed" with order number & tracking info, but tracking link was disabled. Product never arrived. I phoned Customer Service in early Jan. and was told order had been canceled because the manufacturer no longer provides the item. I checked the reputation of this company online and learned my complaint is not unique. Other dissatisfied customers warned that if the item is "Out of stock", don't order. Obviously, LuckyVitamin.com is aware of this complaint so they now label items "In Stock" even though items are not. My advice: Shop elsewhere!

Let me start off by saying that I have had to endured THE WORST customer experience EVER! After reading these reviews this morning, confirmed that it wasn't only me experiencing Lucky Vitamins company tactics/ethics and BS business practices. I have made 3 purchases with LV, only because of their prices. Thus far I have spent $290.71.

I was looking for Auroshikha incense as Wegmans stopped carrying it. Looked online and Lucky Vitamin had the best price. I ordered some and then decided to check this business out as I had never heard of them. Yikes! When I got to this site and saw all the 1 star reviews I was concerned... So called them at the number on my confirmation email. She assured me that these bad reviews were isolated incidents. Indeed for me that was the case. I placed the order late on 11/19, and received the package today... about 5 days. The packaging was way more than needed for the product, and I had an excellent experience with this company. With ordering, tracking, packaging, and receiving exactly what I ordered.

I placed an order with Lucky Vitamin then waited. Contacted them via email to ask where I can find tracking since the link they provided did not work. I then received 3 emails. 1 stated my order had been cancelled, the next explained there had been a glitch and they had to cancel my order but I could call them to reorder. The 3rd email was from Gianni who attempted to blame me and or my bank for the problem and that I needed to contact my bank. I emailed him back and informed him that I wanted my funds released since they were still "pending" as well as there was no problem with my bank. I sent another email and was given a reply by Chris that any money would be returned in 1-3 days. If it is not I will contact my attorney and the attorney general's office.

I placed an order for some vitamins for my son and in the next couple of minutes found a better deal on Nature Remedies, which offered an extra bottle of 180 vitamins with the purchase of 2 bottles, which was exactly what I ordered. I called Lucky Vitamin's Customer Service to ask them to cancel the order and they REFUSED even though I had placed it within minutes from my phone call. They asked me to send the vitamins back once I received them and I find this SO UNACCEPTABLE as I KNOW it's going to take PAIN to get my credit back and who knows what's going to happen. BAD COMPANY!

Placed a order. Wanted to cancel since it was BACK ORDER. When I called them they said the product just came in and I said to cancel the order because I did not want to wait another 6 to 7 business days for the item. She responded to me that the order was being picked and it could not be canceled and that they would still send the product and she did say that there would be a returnable label. Now I cannot understand why I had to wait any longer since I placed the order on October 19 2015. Very dissatisfied because they are holding my money for about a month.

Without realizing it, this company's website leads you to believe you're ordering from the UK - but you're not. This means that, although you're paying in sterling, when you get to the checkout you will be paying a lot for shipping (£7.26 on an order worth only £16.70). Worst of all, when the order arrives in this country you are liable for customs charges (£12.81 on this same order!). If you try and contact the company, their answer is basically "Hard luck, not our problem" and that's it. As you've (unwittingly) ordered from a company outside the UK, you don't have any real comeback under UK law. I've refused the order so I can't comment on the quality of the items but, given the tricky way the website leads you into believing you're ordering within the UK and the appalling customer service, I wouldn't be at all sure that the quality is trustworthy. Definitely best avoided.

Ordered three products and only received two. After about ten email exchanges they still do not understand the problem and keep confusing the issue. I paid for three so would like a refund for the third if it is not going to be sent. Pretty simple but I think they are having a joke at my expense!

They charged me for something they never shipped to me and delayed it for two months. They have the worst customer service ever.

I placed an order on website, spent time. Order was rejected for dubious reason. I think vendor should be punished for doing business not in fair way.

I made a purchase online. I then got an email saying that my order was on hold. When I called, they said that I needed to get an authorization code from my bank because it was flagged for fraud.... no problem. I called my bank and they said that the transaction was authorized just fine and there was no need for a code, nor did they have anything to give me. I then got my bank and Lucky SCAM on the phone together and they then changed their tune, now telling me that I need to call "VISA" and not my bank (it's a debit card). They gave me the phone number. I called and VISA told me and they referred me back to my bank because my bank manages my Visa.

They shipped items I did not order. I called to tell them and return the items but I was just put on hold listening to their ads. They really do not want returns.

I have ordered from Lucky Vitamin for the past 3 years for my business..A few months back, I signed up for their rewards program. I received a coupon code, from them, which I attempted to cut and paste into the coupon window they provide for such things, while placing an order. I was informed the code was invalid. Returned to my email and copied again, to ensure there was no error. The code still would not work. I emailed Lucky Vitamin and was told I need to be signed into my account in order to use the code.

I placed my order and received an email showing Tues 7/23/15 showing delivery Tues 7/28. Tues I check and it now showed Fri 7/31. Then it went to Thurs. I received the order this afternoon. They show that probiotics are sent in a cold pack. Not so there was a cold pack inside the box that was hot along with a very warm bottle of probiotics. I called, was told to return this at my own cost for refund. I left a message for a manager to call and never received a call. Cust. serv informed me that it stated on page where I ordered that I had to use a different more expensive shipping method since their cold pack only lasts 2 days. I finally found this in small print where no one would notice.. Never ordering from them ever again.

Hello. I had really bad experience with Lucky Vitamin. I order lots of things (food), I spent lots of money. But half of the products I received were damaged, bad, and old. They answer my email only after several days. They schedule with me a FedEx to pick the bad products. But no one arrive to take them. The cheating!!! DO NOT BUY FROM THEM!!!

If I could give them negative stars, I would. On May 23, 2015, I placed an order for $150.59 and paid for it via my PayPal account. Five minutes later, I called their customer service and cancelled the order and placed a new order for $211.72 because I had forgotten to order something that I needed. It is now 10 days later and I still have not gotten a refund on my money in PayPal for the $150.59, and I called and talked to their customer service department at least 3-4 times and they kept blaming it on PayPal, saying PayPal has to issue the credit. But when I talked to PayPal, they say that is not true. I asked for a supervisor at LuckyVitamin and they were not helpful at all and promised the money would be back in my PayPal account by NO LATER THAN Friday, May 29, 2015. But here it is, May 30, 2015, and no money.

I had an awful experience with this company. I ordered some probiotics over the phone and the person who took my order made it sound like she heard my address correctly and did not ask me to repeat it. I never got an email confirmation and then I called to find out if it had shipped out and the person who took my order not only got my email address wrong but also my shipping address was completely different from what I had told her. I was told that I would have to wait until the item was attempted to be delivered and sent back to them in order to receive a refund or to have it re-shipped. I called back when the item was sent back and they told me they could send it back out but would not pay to expedite the shipping.

Waiting for back ordered items since 03/21/2015. Called Lucky Vitamin May 1st, waited 10 minutes to speak with someone in customer service. Told shipment expected May 8, but expect to wait another 3 weeks for another shipment. I cancelled the order.

This seller keeps making the same mistake over again. The first shipment had a very short "Best By" date. The second order had the same problem. I accepted their refund offer on the first order. Their second order -- I wanted to return the order, but it turns out that I have to pay the shipping charges, and repack and carry it and transport it to FedEx. Having to pay and do all this work for their mistake is not a fair business practice. Stay clear of this seller.

Strike 1: failed to disclose in order process that items out of stock. Strike 2: failed to deliver on expedite shipping. Strike 3: failed to refund extra charges on broken promise of shipping. Instead the reps are trained to be disagreeable and argumentative. Lesson learned: Do not pay extra for any shipping! They are not allowed to make satisfied customers.

After placing an order, I got a receipt saying everything was fine. The next day, I got an email saying I must contact Lucky Vitamin within 24 hours or my order would be canceled. When I contacted them, they said my address didn't match with credit card so they canceled the order. This only occurred because their "inferior" shopping cart could not accommodate a PO Box in the billing address. But the biggest problem was, they "took my money" from the card and said it would "eventually" be returned. Had their shopping cart and gateway been set up correctly, it would've simply "disapproved" the card without taking my money. I got absolutely no satisfaction from customer service.

I placed an order that qualified for free shipping. An order arrived, however, it was not what I had ordered at all. I called the company's customer service line, waited on hold for 4+ minutes only to get an "attitudinal" Lauren who was not interested in this customer's service. I asked to speak with a supervisor three times and was connected to "Pat's" voicemail-> left message. No response. Went to the website's "live chat" where "Christin" stated she'd cancel my order, generate a full refund to be posted within 24-48 hours, and not require me to send back the package their company erroneously shipped to me. When I went to check the status on the account page of their website, I found that my order had indeed been cancelled, however, I also found that I was now being charged a shipping fee of $5.95.

In the past year I have already placed several orders with Lucky Vitamin with minimal problems. Recently I placed an order and accidentally used my shipping address in the same blocks as my billing address (they are different). Due to this my order was flagged by their fraud department. The order was placed on a Saturday and I called them on a Monday morning to correct the mistake. The customer service rep who took the call immediately changed the information and told me that everything was okay. That same day I received another email from their fraud department stating that this was not sufficient to clear the order for processing.

After spending an average $100/month for the passsed few years, I will never again order from Lucky Vitamin. It was okay at first and then the service went down consistently with damaged boxes and items ordered wasted, but they would rather send a replacement for damages than just package it properly to begin with. After just receiving an order last week, I received an order confirmation for something I did not order. In fact I had just received the item and had no need to reorder a week later. I emailed customer service to cancel this and was told it was too late to cancel and to request a return label when the order (that I did not place) arrived.

LuckyVitamin.com will not contact Paypal and have the cancelled order charge removed. Paypal is pandering to Lucky Vitamin. Order was cancelled 12/08/14 yet pending charges remain on paypal as of today, 12/21/14. Paypal is buck passing and Lucky Vitamin is not responding. They will! ADVICE: Check out any online vendor very carefully or you will spend months if not years attempting to get your product and/or money back.

I will get right to the point. I have had nothing but total problems with your company since I place an order a year ago and it was awful how you handle the shipping and the problem then. Your company never told me that it would take two weeks to get the products and then You lost the product. Then of course I made the DUMB mistake by ordering from your company again. Then You took my money fast enough and you charge me shipping and handling on this product. You never sent me an email telling me when it was shipped. Well of course it's five days later and I have not heard from your company at all. When I called and asked about your company your staff was very very very rude and said it will be shipped on nov 5 that is today. Why did it take so long to ship???? It's funny how the web can be a great place to tell everyone how bad a website and company is. I also will report your site and posting on **. Have a great day. I know how to say that, you need to teach your staff to say that. What a joke.

One of the worst jobs on packaging for shipment that I've ever seen. The box was so heavy the tape had come loose, and all of the items were literally just thrown in! Macaroni was crumbled, oil was leaking, chia seeds were all over the place, and customer service didn't give a crap! She just kept putting me on hold. And never even said "we're sorry for the inconvenience".

I had two items in one order and both showing available at the time of my order. One item shipped with the whole shipping charged, and the other item waited for 2 wks and didn't get shipped. I called them and they said it will ship in one week. Then the time comes, no shipment. Another week I emailed them to ask when they will ship the item and they said another two weeks. Two weeks passed and still no shipment. I called customer service again, they said the company got the inventory but it didn't get to ship to me.

Well, I apologize for my earlier review. I was just surprised at they way they handle payments I'm still not sure I understand it but it worked out exactly as they said it would. I received my products in a timely manner. They sent tracking numbers which were accurate. I got a little freaked out when I saw the way they approached payment and then looked online for reviews which were overwhelmingly bad. Either they have listened and corrected the Customer Service issues addressed in the reviews I read or the people reviewing just had an exceptional bad experience. So I jumped the gun. The products and pricing were excellent and the customer service was courteous, professional and quick. I will be ordering from Lucky Vitamin again and recommending it to others.

This was my first experience with this company and it will be my last as a customer. First of all, on the home page, they state in big red letters that there is free shipping on all orders over $49.00. My order was $68.00 so I was surprised when I got to checkout and found they had added $12 for shipping - I emailed and someone wrote back that it says elsewhere on the site that heavier items might require additional shipping charges. As I had ordered a yogurt maker, I gave them the benefit of the doubt and let that go even though I never saw the caveat referring to heavy items.

I have placed multiple orders with this company over a 2 year period. Every time I choose Standard shipping, it takes around 3 days to ship out on items that claim they are in stock and 8 to 10 days to get to me. This last order I placed, I chose UPS direct for $8+ shipping. My order was $75+ and I wanted it sooner this time to see what would happen. Come to find out, 5 days after I placed the order it still hadn't shipped. I'd been buried at work so I hadn't noticed it. When I logged into my account, the status showed Open order.

I placed an order to this company on March 4, 2011. I told them that because I was purchasing oils that I needed, I want it delivered the next day. The lady assured me that I would get it the next day, and that I could also pay to have an ice pack around each oil bottle. I told her I would like that. I called on Sunday and Monday to speak with a manager.