Fruitful Yield Reviews

I was going through my Visa account and noticed a $49.95 LuckyVitamin charge for an annual subscription for 2021, I then did a bit more research and found another charge for a 2020 subscription. I was honestly floored as I don't ever remember ordering more than one item from them in the past two years if even one. I called to complain and mentioned that I would never have authorized such a subscription (because I usually order from vitacost.com, better quality and cheaper). They refunded the 2021 membership cost but would not consider refunding the 2020 membership. I was furious, to say the least, and told them that I would bring this matter up with Visa and the BBB. Is membership a typical business practice? I have never heard of such a thing. Why would I want to spend approx $100 to get one bottle of vitamins over two years. Doesn't make any sense to me.

I ordered a Vitamin Drink from LuckyVitamin back on August 20th, 2021. Here it is Sept. 2nd and I still do not have my order. It was promised by Aug. 25 or 27th. There 1-888 number does not work, meaning you are just out of luck and have a nice day. We have your money and have a good day Mr. Lucky Customer.

Order# ** (USD 75.00) placed on Aug,18th. Lucky Vitamin Website says that it would be ready to ship in 24 - 48hs. Today (Aug. 31st), the same status. Supervisor Rahma and agent Hannah are LIARS, since they say that it is not possible to cancel the order, but at the same time, when asked about the estimated time arrival, they say that "we do not know". Total disrespect with Customer. This company and theirs reps are not reliable at all. DO NOT TRUST THEM.

I made a purchase and on the same day, wanted to cancel it (just 2 hours later). They said it couldn't be done, that it was processed already (**) and that I would receive the goods in 5-7 days, that I could cancel one received and send it back and it would take 90 DAYS to give me refund. 8 days later no goods and asked for a tracking #. They said it was not even shipped yet and they couldn't refund. That I should wait. These people treat customers poorly and their policies suck. I would never buy anything else from them and I encourage you to avoid doing it. Maybe you are lucky and things go smoothly but in my opinion, this is not a way to treat customers.

I ordered medically prescribed supplements that were listed as in stock. A few days later I got an e-mail telling me the products were backordered and I could cancel. There is no cancel option. After a lot of effort I got a live person who told me the order was in picking, couldn't be cancelled and would ship within a day. A week later, nothing - still listed in picking. They refuse to cancel the order and it seems the business model is to wear the customer out. If the package shows up I will refuse delivery or mark it return to sender. Horrible experience. Do not order anything you can't do without...

Customer service is horrible runaround. They said no record of my order. Paid for overnight shipping - never arrived, received late. They claim no responsibility of course. Don’t deal with Nona. Very poor customer service. Not using them again!

Ordering was easy. The site gives you the impression they send through DHL when in fact they use the lowest shipping method possible and the items are vitamins and probiotics which need to be stored in cool dry places not shipping warehouses.. How do I know because I contacted all shipping companies on route because they made me and I have it in writing which says that. I have been complaining for weeks and they reply with an apology and ask me to contact my post office. They are making me run around calling and emailing when they did and still doing absolutely nothing. They claimed if the item is not there within 4 weeks they will consider it lost (in writing) after that time passed. They said only if the items is redelivered back to their warehouse would they consider a refund. Their customer service is the worst. Only emails and chat whose reps repeat the same thing, "You go look for your package."

Long, sad, frustrating story. Ordered product as shown on their website. When it arrived, ingredients had been changed by manufacturer, unknown to LuckyVitamin, which is understandable. Returned product as instructed by their email representatives. After nearly 3 weeks, no refund, so emailed again. Rep said shipping was slow due to COVID-19, so I waited. After a couple of months, realized I had not received my refund. Emailed using same email string and was told that the return package was never received.

I ordered a daily supplement prescribed by a doctor in early April. I ordered it in advance to make sure I wouldn't run out. I kept receiving emails saying it was out of stock or delayed. I received it in June when I was down to the last pill. Phew!

End of Feb 2021 I ordered 12 packs (110.00) of Yerba Mate. One set (5 packs) was delivered on March 6. I thought the rest would arrive soon as they are often back ordered. It never did. I lost track and did not inquire until June 7th. They told me it had shipped and I missed the 'return window" by one day. The return window is 90 days. I wasn't trying to return anything- I was trying to get the products I paid for. After many emails (about 12) LUCKY VITAMIN DID NOT MAKE GOOD ON THIS SITUATION. I am shocked at this company. When I order and pay I expect the delivery to occur. It is not MY RESPONSIBILITY to track, remember and count days "from" the date ordered!!!! I had been a customer of theirs since 2011, but NEVER AGAIN.

Although LuckyVitamin offer delivery abroad but as per their policy, shipments are normally not insured. So if lost, it's just your loss. Contacted Customer service and except "Sorry", no other compensation was offered. Probably company is OK in US and Canada, but strongly not recommended overseas.

All overseas customer support, and when they mess up the order, mistakenly send out incorrect promo codes to your email inbox, tell you to place the order and they will refund the difference, charge shipping when they shouldn’t have, they have no power to make things right. I will NEVER order from them again.

All the one-star reviews are true. I would rate zero stars if possible. I had order Prental vitamins from them on 18th March. After 2-3 days their website goes down indefinitely. My order was not shipped. On 23rd March I asked them to cancel my order as it was not possible to wait for an important pregnancy product indefinitely. The customer rep said she has marked my order with a cancel request on 24th March. On 30th March the product was shipped and delivered 6 days later.

I wanted to get some organic corn syrup for my wife's delicious pecan pie recipe, and I was able to find the same product here at LuckyVitamin.com for less than the Walmart site. I also re-ordered my Sun Chlorella tablets because they are always delivered quickly and correctly for a lower price than I can find anywhere else! Yay LuckyVitamin!

I was honestly surprised to see any negative reviews for Luckyvitamin.com here. I've shopped with them online for many years and never had anything but a great experience - already great prices but also often have sales or promos, wonderful variety of quality products from vitamins and supplements to beauty care and healthy snacks. I've never had to deal with customer service, however, if there was ever an unexpected shipping delay or backorder, I would get an email notification promptly. I've never had any issues with any orders - always a great shopping experience. Plus they offer auto-ship subscriptions for items you need regularly so you don't have to worry about running out.

Stay far away from LuckyVitamin. Placed big order, website seemed trustworthy, but I have lost all my money! The goods never arrived. Been emailing back and forth many times, but they keep refusing to even consider a refund let alone give it as they keep saying they can't control the carrier and their policy says they can't refund when it has not returned in their warehouse after 90 days. WHAT? What kind of client service is that. Certainly not treating their clients as kings. Be warned, just DO NOT BUY from LuckyVitamin... for you will end up very unlucky indeed! If LV reads this and wants to make it right (as I will place as many negative reviews as I can everywhere!) then my order number is: **.

Excellent service, great variety and quality, prompt delivery, follow up assistance always helpful!!! Keep up the good work!!! Love that they carry EZEKIEL PRODUCTS AND KOSHER ITEMS. VERY HELPFUL. A satisfied customer

This is a scam business. I ordered a bottle of red yeast rice to be picked up at Walmart store. It was supposed to arrive in 5 to 7 business days. It's been more than 3 months and still haven't arrived. Every time I contact them for a refund they request a 15 business day to follow up with the carrier!! They never processed a refund. This seller should be banned from Walmart store. In fact it should be banned from Canada! If someone knows which agency I should follow up with to put this seller under scrutiny, please let me know. So many other people had the same experience and never got their items.

Lucky Vitamin is a horrible company. After ordering one product, they send endless spam to my email, even after unsubscribing multiple times and asking them to stop. They are unethical and disgusting. I’m reporting them to our state Attorney General. AVOID!

I returned my entire order, was delivered back to them on Dec. 24th, 2020. Weeks went by and still have not received my refund. I have chatted with them 2 times now, the last two chats I was told I would receive my refund in 3-5 business days, still have not received it. Today I chatted with them again, they now are saying I only returned 5 out of the 6 bottles... LIE! I returned all 6. So either they misplaced one or someone stole one. I can’t believe the run around I am getting. What a fraudulent company!

Don't buy from this company. Had probably one of the worst experience shopping online with this company. Placed an order over a month ago, the product never arrived. Tracking showed that items been sent back to the company because of prohibited content. I then received a refund, but with 55$ deduction. I never had an experience where customer do not get a refund, when it's obviously not the customer fault. Buy from iHerb, or other company if you want to get product from the US. Don't buy here!

On 12/29/20 there was a charge on my bank card from Lucky Vitamin and I had not made a purchase. I called to inquire about the charge and they told me they would look into it. They contacted me the next day and told me that unless I returned the item (which I never ordered) they could not refund me. I then asked for a receipt for the transaction and they told me that the receipt had a different email address so they could not email a copy of the receipt. This company has allowed someone to fraudulently charge my card and now they will not give me information on that charge, they will not tell me where it is being shipped?? I AM UTTERLY APPALLED AND DISAPPOINTED! IF YOU WANT GREAT HONEST CUSTOMER SERVICE THAT BACKS YOU AS A CUSTOMER DO NOT SHOP HERE!!!

Long story, but basically I was offered a refund by two customer service reps for an order that was never received. I accepted the refund. AFTER accepting the refund, I was told that the refund must be approved. After waiting and hearing nothing, I wrote back and was told today that my refund had been denied due to "expected" shipping delays (expected by Lucky Vitamin, not by me). I was told to wait another 10 days and then if I don't receive my order, they will offer a "resolution" (did not say a refund). It has now been 30 days and I have no order and no refund. I must now dispute the charges on my credit card for merchandise not received. I will NEVER shop at Lucky Vitamin again and suggest others also avoid this dishonest business!

When I order from Lucky Vitamins, I receive the products very quickly. The only small problem is that they ship me more of my products automatically, but they also give a return slip if you decide to return the products. I love their products because the ones I order are very unique. I have never had a problem with this company and I will continue to order from them. I give them 5 stars.

I had an excellent shopping experience on this site. There is a great selection of products. For any product I was searching for, there a number of items for me to make a choice. The prices were fair. The delivery of my supplements was within the promised day. In additionally, the items were packed securely. No of the items were destroyed. I would shop here again and I would recommend this site to friends or family.

Be aware when you place an order with this company. It is absolutely the worse nightmare of online shopping and the worse ever online experience. I place an order on Nov 16 for some vitamins. It is my first time ordering from this site. I have purchased many things online during the pandemic from both the USA and Asia and I have always gotten my order within a week. After 3 weeks of waiting with no updates (only tracking stopped updating since Dec 3), I contact customer service by chat. They asked me to wait until the end of December! to file a claim. I ask to cancel my order and get a refund and they say they can't do that. On their website they say they offer fast free shipping and a 90-day guarantee, don't be fool by them, they don't care about the customers at all. They won't connect me to a manager and basically just gave me very standardized answers like a bot. I will surely never buy from them again.

15 years of being a fairly frequent online consumer and never have I experienced anything like this. Having purchased once before from this company with no snags, I thought I could once again do so in confidence; was I ever wrong. Over 30 days later, no package, no explanation, nothing. To echo what most critical reports are saying- there is absolutely no substantive nor reliable customer service lifeline- something that is paramount to the success and sustainability of a business. Further, the only options for contacting this company are online bots or email correspondence, to which, the bots are futile as there is no help offered and no one responds to email inquiries. The dysfunction and corruption is blatant and obvious. This is all compounded by the fact that they don't use reputable nor reliable delivery services. Major buyer beware- I would avoid this company at all costs.

My story about the dealings with Lucky Vitamin is too long to write in this space. I'll condense it. Bottom line I ordered 3 bottles of a product to be delivered to Toronto, Ontario Canada. I never received the product and I am here every day without fail! The Doorbell never rang. After 17 emails they refused to refund me saying the product had to be mailed back to them for a refund. Does that make any sense, since I never received the product? (Then they tell me they have the nerve to charge an exorbitant restocking fee!)

Do not buy from this company! There is incorrect information about shipping options on their website. There were 3 shipping options: standard 5.95, premium 8.49 and rush (don't remember that price). Under each shipping option there was a specific delivery date. I chose premium. When my items had not shipped yet, I contacted customer service. They told me that premium shipping is actually ground shipping (3-5 days). Based on this information, the delivery dates they display under shipping options are incorrect. A good company would have admitted their mistake and offered to expedite the shipping of my items since they had not shipped yet. But I was told, after I receive the items I could return them with the return shipping label for 7.95!! Don't bother with this company, go to Amazon!

I purchased 3 containers of a product (Herbamare Original) but was sent the wrong product (Herbamare sea salt), and one of the containers had broken open in shipping. After multiple texts and emails over many days, I shipped the order back to them. Instead of refunding the entire cost, they kept a restocking fee and would not make it right. Poor customer service.

I have used Lucky for maybe 4 years, initially attracted by low prices. They seem to have been seduced by the success that pandemic has brought and came up with schemes to make even more money, like autoship (with attractive discount to begin) and a maximum auto reorder period of only 6 months. I assumed I would be reminded by email of upcoming autoship so I could cancel or reschedule. Not so, the shipments come. They can be returned, but at your own expense.

Scammers! Five months have passed, I have not received the order, they refuse to return the money. I ordered the product in early June. I received a letter that the package has been sent 06.06.2020. Since then, the tracker has not been tracked. I have not received the package until now. From the site I get a stupid answer to all my questions. They put me in a block on Instagram. They refused to declare a search for the package. And they cannot send me documents confirming that the parcel was generally sent to me. They refuse to return my money. DO NOT order anything from them!!

The website was easy to navigate and I found what I was looking for. The only concern I had was I had to purchase $50 worth of vitamins to be eligible for free shipment. I am also concerned about the return policy. Sometime I have received a short expiration product and I end up throwing it away. Maybe the company can guarantee 1.5 to 2 years of expiration.

I as well as others did not receive product. Tried many time to chat and email and never got answer. I finally contacted my credit card company, and lo and behold was refunded within minutes minus a ridiculous shipping charge. We shall see how many more times they will ignore me. It is too bad because I did like their product but wouldn't take for free if offered. Buy local.

Overall the experience is great, which is why I routinely go to LuckyVitamin. The downsides is that I would like to see more products validated for their efficacy, as not all supplements are made the same (e.g. Turmeric supplements without Piperine are less absorb-able and thus effective).

My partner and I ordered quite a few products, and not only did they take over two months to arrive, the chocolate chips had melted into one, white mound and the three packets of marshmallows were all months out of date. The company didn't even attempt to help, telling us to simply put the chocolate in the fridge. Terrible experience, do not trust this company.

This website is a complete scam! Don’t buy from them! They have dishonest procedures with customers. I waited for a refund during more than 3 months, I revive them regularly to finally, after 3 months waiting, get this reply «We just got an update from our team. Unfortunately, we sincerely apologize that we're unable to issue a refund since it has been too long now from the date the funds were collected.« After searching I found lots of other customers being scammed the same way, specially international ones.

I purchased thyroid supplement on luckyvitamin.com on Apr 20th 2020 (Order #**) and these have not been delivered even as of today (20th Aug). Customer service is disowning the delivery stating that the parcel was only guaranteed to be delivered at the port of entry of my country (Kuala Lumpur, Malaysia). How do they believe the the parcel would reach me? This has been a super frustrating experience.

We look for places to shop that support our healthy, plant-based lifestyle. Lucky Vitamin is an excellent company to work with to meet many of our needs. The website is easy to navigate and shipping is quick!

Don't do it! I would never buy from this company again. They do not let you change or cancel any orders. They are also priced so much higher than other sites, do research because Amazon will get you the same products for a 4th of the cost in two days. Do not buy anything from this company. They are not a legit company, they are just talking your money.