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Miracle-Ear Hearing Aids Reviews

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About Miracle-Ear Hearing Aids

A trusted resource for hearing solutions for over 70 years, Miracle-Ear uses state-of-the-art technology to remove the barriers of hearing loss. Miracle-Ear specializes in customizable hearing solutions that feature discreet, comfortable products designed to meet each individual's hearing loss needs. Contact us today to schedule your free hearing checkup at any all of the company's over 1,500 franchised locations across the U.S. At Miracle-Ear, we believe there’s no need to live without all the important sounds in your life.

Visit www.miracle-ear.com
Pros
  • 30-day trial
  • 3-year limited warranty
  • Serves mild to profound hearing loss
Cons
  • Pricing could be more transparent

Miracle-Ear Hearing Aids Reviews

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    Page 16 Reviews 2030 - 2180
    Verified purchase
    Staff

    Reviewed Dec. 6, 2016

    The rep I talked to at Miracle-Ear was real nice so I decided to buy from them. The hearing aid helped me a lot. I can hear really well now and I'm very happy with them. I have the one that's outside the ear and only a bit over the ear. It's the next one down from the most expensive one and has the Bluetooth. When I wear it, I forget it's even there. I had a little problem with the Bluetooth end of my hearing aids at one time and the rep I talked to worked it out until he got it just the way I wanted it and it works great. I'm very happy with them and would recommend Miracle-Ear to anybody.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2016

    Miracle Ear had two almost-full-page advertisements in the Boston Globe in November. Some parts were these: "Are you hard of hearing? A major name brand hearing aid provider wishes to field test a new digital hearing instrument in the area. If you wish to participate, you will be required to have your hearing tested in our office FREE OF CHARGE. At the end of this evaluation, you may keep your instrument, if you so desire, at a tremendous savings for participating in this field test. LIMITED TIME OFFER Now through November 18, 2016. 2 Hearing Aids $995. CALL TOLL FREE 1-888-387-3068 FOR YOUR APPOINTMENT." I phoned this number and was given an appointment at 11:00 AM on Thursday November 17 2016 at the nearest Miracle Ear facility, in Burlington MA. I was told to come with my wife, probably because I had mentioned that she wanted me to try a hearing aid. It sounded ideal.

    We were welcomed by Hearing Instrument Specialist Justin **, a very pleasant and seemingly knowledgeable young person. However, he did not know of the advertised offer, and said that it would be entirely unsuitable for me. (He also said that he didn't like the company's continual advertisements that were apparently not communicated to him.) He said that the ideal for me would be a model costing considerably more than $5000, and I gave way under this pressure. The model to which I was fitted by ** turned out to seem to me to be overcompensating for my age-related loss of higher-frequency hearing, so that his utter rejection of the advertised trial offer seemed unjustified.

    This experience is a clear example of bait-and-switch tactics. I ask for a reduction in cost to $995.00 as advertised. If not agreed to I will make a complaint to the Massachusetts Office of Consumer Affairs and to the FDA. There have been several similar advertisement since, such as on p. A5 in the Boston Globe on December 5 2016 quoting "$595 for Audiotone Pro All Styles" and giving the same phone number as quoted above.

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    Miracle-Ear Hearing Aids
    Response from Miracle-Ear Hearing Aids

    Thank you for letting us know about your experience. I apologize that we did not meet your expectations. A member of our Customer Care team will be in contact with you to see how we may be able help.

    Thank you, Andi R. Miracle-Ear Customer Care Manager

    Verified purchase

    Reviewed Dec. 5, 2016

    I used to have a different hearing aid years ago. I had the one piece that stuck in the ear before, a couple of years back. It worked good on one ear only. About three years ago, I got from Miracle-Ear the one that hangs over the ear. There are wires and a little filter on the middle piece that goes down in the ear canal and then the wire comes up with the main part of the thing up on top. It lies in the ear lobe there. I hear better when I put it. I just wish I could keep the wax out of the ears that clogs up the hearing aid but their reps clean it out and take care of it. Overall, Miracle-Ear is great.

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    Staff

    Reviewed Dec. 5, 2016

    I've been pleased with Miracle-Ear. They were close and the one I heard the most about so I purchased from them. So far, it has made hearing a lot different, for the good. I have an In-the-Ear and I like it a lot better. It works better too. One time I had the one behind the ear and I personally thought that it was not the function of the ear because it's behind the ear and that it should be in the ear, and then the ear would have a purpose. With the Behind-the-Ear, I could hear people really good behind me, better than I could the people in front of me but I didn't really care what they were saying behind me. I wanted to know what the people in front of me were saying.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2016

    When Miracle-Ear was in King of Prussia at the Sears store, we walked in there, decided to have a hearing test and it proved that I needed help. Miracle-Ear was wonderful and very helpful. Also, they had nice and very knowledgeable people. If I have any problems, I call up, they tell me to come in, and we get it straightened out. With Miracle-Ear, my life is good. It works very well.

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    PriceStaff

    Reviewed Dec. 1, 2016

    I got the tiny hearing aid from Miracle-Ear and then I got insurance on that, but then I lost it. It was the tiniest one they have that goes right into the ear canal and has a little antenna. I got a second one and then I lost that too. I had a box I was carrying around with me and somewhere along the way, I lost it. But they were both great and they really helped. I didn’t go back again because it's expensive and I didn’t have insurance again. I'll have to see when they have another deal going again.

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    Customer Service

    Reviewed Nov. 30, 2016

    I got the behind the ear hearing aids from Miracle-Ear and I'm definitely hearing better. Their customer service has been helpful and knowledgeable. I'm very pleased and I've also recommended them.

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    Customer ServicePriceStaff

    Reviewed Nov. 30, 2016

    I had another hearing aid before, but the gentleman who was in charge there moved and never sent me any notice that he's moving. Then, I went to the mall and saw Miracle-Ear and some of my friends had told me about them. With my previous hearing aid, I went with the In-the-Canal style. Then, at Miracle-Ear, they suggested that I go with the Behind-the-Ear style. It's strange because sometimes I would like to hear a little better, but if I take off my hearing aid, then I realize how important it is. But, number one, I think it's very expensive.

    Nevertheless, I'm very satisfied with Miracle-Ear. The service team is excellent. If I find that something is going wrong with my hearing aid, like if it's whistling for no reason, I can call them and they would tell me to come in. However, they used to give their customers free batteries, but now they stopped doing this. So, I have to go to this other place which is very good at sending the batteries, but the extra year warranty I paid should also include the batteries. Other than that, I'm very satisfied.

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    Customer ServiceStaff

    Reviewed Nov. 29, 2016

    I knew I had a hearing problem and Miracle-Ear offered a free hearing test. I have hearing aids now and I'm back in the swing of things around people. I'm able to hear what's being said and not left out in the dark. I'm very happy. I have the behind the ear style and it was one of the top of the lines at the time. Their customer service team is excellent and always keeps me up to date. They personally call me just to check up on me and I'm very pleased.

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    Customer ServiceStaff

    Reviewed Nov. 29, 2016

    Miracle-Ear Hearing aids have been real good to me. I'm hearing a lot better since I have them. Plus, their customer service was excellent, too. I'm extremely pleased with Miracle-Ear and the people that I dealt with. I have recommended them.

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    Customer ServicePriceStaff

    Reviewed Nov. 28, 2016

    My Miracle-Ear experience has been good because they have a good person to take care of my issue in their Hyannis office. But, their price is very high and there should be some way that most people could get decent hearing aids without having to pay so much money. I know that some of the government workers have medical insurance that pays for it, but most of the people don’t have insurance and most of us are not independently wealthy. It really is a hardship and I know that some of my friends don’t have it although they need it because it's too expensive. Miracle-Ear should be a leader in that in the country. I'm sure they'd get even more customers if they would lower the prices.

    When I visited a sister a couple years ago, I had to stop for something in their office in Phoenix and the person there was not interested. He did not call the lab about my hearing aid. And as a result, when I got back to the Hyannis office, their rep there had to take care of it. But I had to put down a large amount of money because I thought something was wrong with the hearing aid and it wasn’t. The rep at the Phoenix office just didn’t bother calling the lab so I feel that all of Miracle-Ear offices are not great. Although one of the reasons I took it was that, if I visited friends or family, I would have an office close by.

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    Customer ServiceStaff

    Reviewed Nov. 28, 2016

    I was having difficulty hearing and was asking people to repeat what they said. And since Miracle-Ear was close to where we live, we went to them years ago and got the behind-the-ear model. I also got new ones a few months ago. Their customer service guys have been very nice. Both Matt and the receptionist have been lovely and most helpful. I'd recommend Miracle-Ear.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2016

    I found out that Miracle-Ear Hearing Aids were state-of-the-art. I went with them when I needed one. The audiologist tested my hearing and recommended me the hearing aid that’s placed behind the ear then there's a tube that goes into the ear. And that’s what I got. It’s been very beneficial and I’ve been very happy using it. It's been very much more enjoyable to be able to hear what I want to hear. I have it adjustable for when I want to cut it back ways, too. Also, the customer service team especially Paula and Fred have been great.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2016

    I'm hearing better with my Miracle-Ear hearing aid. I got the hearing aid that rests on top of my ear and then goes into the canal. The cost was a consideration for it along with its effectiveness, the amount of hearing loss I had, and that it is only in one ear. Miracle-Ear's customer service people were very good. I'm satisfied and I’d recommend them.

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    Reviewed Nov. 26, 2016

    There are only a few providers in the town I live in and Miracle-Ear is one of them. I have their behind-the-ear model and I have no complaints. Everything has worked fine for me. I'm very happy with the service and the product as well.

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    Staff

    Reviewed Nov. 26, 2016

    Steve, the first person that I saw in Miracle-Ear, was very knowledgeable and personable. I had a good feeling every time I went in there. He's not there anymore but the people that replaced him were nice too. I signed up for their insurance program My Essential, so that when I have a problem, I bring it there and it's all covered. At one point one of them wasn't functioning at all because the wire got disconnected from the unit. They put a new one on, so everything was fine. The hearing aids have helped with me always having to put the closed captions on the TV programs because I can't understand what they were saying. I have recommended Miracle-Ear to someone that I used to see occasionally and had a problem. He went and got the hearing aids too, and he's very happy with them.

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    Staff

    Reviewed Nov. 25, 2016

    I did some research and Miracle-Ear seemed to have a wide network of service and the best technology available. The hearing aids are for my dad but I'm the one who does all the processing and payments. His hearing has improved significantly which is great though he's gonna need something else eventually. He lives overseas and comes here for his annual checkup and cleaning of the aids. The first rep we worked with had very basic Spanish so it was hard for her to have a conversation with my dad who has some command of English but is not fully bilingual. But after that, we transferred to another service provider who has been fantastic. The rep is full bilingual, super courteous and is working with us really well.

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    Staff

    Reviewed Nov. 25, 2016

    Miracle-Ear had called me to see if I wanted to get a hearing test, which I needed. Since I've been there, it's been amazing. I ended up with the behind-the-ear hearing aid and it's very comfortable. Their reps Shane and Terri are both really good. I have tinnitus and Shane programmed in the ocean sound that gets rid of that constant humming in my head, which is very nice.

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    Staff

    Reviewed Nov. 24, 2016

    I've tried two hearing aids prior to Miracle-Ear and wasn't satisfied with either one of them. So when I saw Miracle-Ear's ad, I went down there, they convinced me that these work, and they do. I have the one behind the ear and I have to have ear molds. The sales reps were very helpful and every time I have a problem, they seemed to solve it. I'm very happy with them and they treat me very well.

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    Staff

    Reviewed Nov. 24, 2016

    I was having trouble hearing, so I went over to Miracle-Ear in Indianola, Iowa. They tested me and they determined that I needed hearing aids. I got the behind-the-ear type as it's the one that they thought would do me best and I've been hearing a lot better since. The reps have been very helpful and knowledgeable and they’ve taken good care of me.

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    Staff

    Reviewed Nov. 23, 2016

    I looked Miracle-Ear up and they were local in town so I went up there and they did very nice. Their people have been fantastic. I enjoy them very much. Using their hearing aids is a great improvement. I'm using the Behind-the-Ear model which was the one they recommended. If I need new ones, I will go to Miracle-Ear. I now recommend the company to everybody.

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    Reviewed Nov. 23, 2016

    The Miracle-Ear hearing aid improved my ability to hear, which was good. I got the model that's mounted behind the ear and there's a wire with the device that goes into the ear. I've been advised that this was the top of the line model. I'm already deaf in one ear, so I went with the best.

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    Staff

    Reviewed Nov. 22, 2016

    I wanted to try the Miracle-Ear hearing aids and my In-The-Ear ones have made a big change in my life. Their staff members and I had very good interactions. They did their job and I was happy. I recommend them.

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    Staff

    Reviewed Nov. 22, 2016

    I had been to another hearing aid provider but the deal that Miracle-Ear was offering was better. I paid $6,000 for my hearing aids so I got the good one and now I'm hearing better. I'm 72 years old so I'm still getting used to them. A part of me still objects to wearing them but they're a great help. I do a lot of public speaking and I'm in groups a lot so it certainly is helpful for me to hear people even though when there are a lot of people talking around, it still lends itself to some hard hearing. But these hearing aids are the best that I could have so I'm not objecting. I have the one that goes in the ear and on the top of the ear and I'm very pleased with them. I'm also very happy with the service that I get from the Miracle-Ear center here in Bangor, Maine. The reps have been very good. Periodically, they clean and inspect the hearing aids. And at one point, the wire came out of it and they were very quick to get a new part for me.

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    Customer Service

    Reviewed Nov. 21, 2016

    I saw their free evaluations and advertisement on the local newspaper so I went in and had that. Then four or five years later, I realized my hearing had gotten to the point that I needed some help, so I went back there and was very satisfied. I'm definitely hearing a lot better and my husband complains less about the volume of the TV so it's made life easier. I got the Behind-The-Ear and it's comfortable and seemed to fit well. The customer service teams are very approachable and I feel like I could call anytime if I had an issue. I've had a very positive and great experience with Miracle-Ear hearing. I would definitely recommend Miracle-Ear to anyone who feels they have a hearing loss and could use hearing aids.

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    Reviewed Nov. 20, 2016

    The Miracle-Ear reps are keeping my hearing up. Miracle-Ear hearing aid is offered with the program in The Labor & Industry claim that I had filled-in in the State of Washington. I got a Behind-the-Ear hearing aid because I only have high-frequency loss and now it's easier to listen to the TV.

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    Staff

    Reviewed Nov. 20, 2016

    I've known about Miracle-Ear many years ago and a friend of mine had them for a while and I knew that if I had to go for hearing aids, they were the people I was gonna go to. And I've been very happy with the Miracle-Ear people I've been working with. My Behind-The-Ear hearing aids work well. I've been very happy with the service.

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    PriceStaff

    Reviewed Nov. 19, 2016

    Miracle-Ear is fabulous and it's really great. I had hearing aids 20 years ago, the analog type, but they had worn out over the years plus I had lost more hearing as I aged. So they weren't working very well and it finally went to quit. My wife insisted that I check out the newer technology that Miracle-Ear have and my sister also backed that up. She said they’ve been really great. So we went down to the store in Augusta and the folks there gave me a test, and I was absolutely astonished at how well they worked. I got the Behind-The-Ear type with a little wire that comes down. It goes in and has a little kickstand on the bottom that rests in there. However, the price is not easy and I wouldn't have gone for that model myself but my wife insisted that we go for the more expensive one. She told me that it's the quality of life that counts. But I'm glad, it really did make a difference, and that worked out well for me.

    The very first day I had them, I went for a walk in the woods and it had rained. I could hear the raindrops dropping off from trees and I could hear birds I hadn't heard in years. It was a very moving experience. I hope they can manage to get the cost down a little bit lower, so more people could enjoy it. There's a lot of cheap ones out there but they're amplifiers. They don’t really have all the adjustable ranges of frequencies like Miracle-Ear wherein it can shift the frequencies. It's like a soundboard that musicians use. And they bring the frequencies that are beyond my hearing capability down into a lower frequency and they amplify that up, and I can hear things that I haven't heard in 20 years. And that’s what sold me.

    I always thought my hearing loss was related to working in heavy industry and in working in construction, but both of my sisters work in quiet environments and both of them have hearing loss. Therefore, it's genetic and age. We were all together once in the holidays, and I and my other sister insisted that she check it out. So she did, and she bought them too. All three of us siblings have Miracle-Ear hearing aids. It's a very good quality product and it works well. We get the insurance and they always send the batteries. And I can stop in anywhere and they'd clean and readjust them if needed but I haven't yet needed to adjust them. So far, the service is excellent and it's free, and I love that aspect of it. They really stand behind the product.

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    Staff

    Reviewed Nov. 18, 2016

    I like my hearing aids from Miracle-Ear. I had gone to another doctor but wasn't impressed at all. They wanted everything up front and I don't have that kind of money. But with Miracle-Ear, I could pay them on a contract. Their staff members have been very good and attentive. Any questions I have, they've answered. I pay every month for insurance and go in at Miracle-Ear every three or four months and have them check it. I've been very happy with my experience.

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    Staff

    Reviewed Nov. 18, 2016

    I've been a Miracle-Ear customer for years. I'm on my third pair of hearing aids. I hear better and got the In-the-Ear models which are less conspicuous. I don't like the Over-the-Ear ones. Their staff are friendly and knowledgeable and were so pretty. Also, they even threw a birthday party for people who were born in August like me and we got to meet other customers. That was very nice.

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    Reviewed Nov. 16, 2016

    Going with Miracle-Ear was convenient to me. When they were in Rockaway Mall, they were there as soon as I walk in the door by Sear’s. I’ve had a very good experience with Miracle-Ear and I hear much better since having them.

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    Staff

    Reviewed Nov. 16, 2016

    I've had several other hearing aids these years gone by and none of them worked all that great. The first Miracle-Ear I got was not really great, and I upgraded it to the top-of-the-line hearing aid. The style is the one that fits behind my ear, and it costs $8,000. My hearing aid is good, works beautifully, and for the first time in a good many years, I hear very well now. Plus, Serena in the Puyallup area is a really neat lady and does a very good job.

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    Staff

    Reviewed Nov. 15, 2016

    I like the fellas and the gals at Miracle-Ear. They take good care of me. My hearing is getting worse so I don’t know if it is the hearing aids or my ears, but my experience with Miracle-Ear has been very good.

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    Staff

    Reviewed Nov. 14, 2016

    Got them a week ago. Had trouble with sharp noises. Went into office today and she reprogrammed the background noises. They work a lot better. She wants me to come back in a week as I get used to them for another adjustment if necessary. They fit very well and I hardly know I have them in.

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    Staff

    Reviewed Nov. 14, 2016

    I got involved with Miracle-Ear at Sears. I've had hearing problems for a long time and have known about the hearing problems. I went with a friend of mine, got my hearing tested and have been with Miracle-Ear ever since. Pat was the person who first tested my ears there. Then, I followed her as she went through the process, got my first hearing aids at Sears and then I've been with her ever since. I have followed Miracle-Ear all the way over at their own place now in Kirkland over at Crossroads, and that's a really easy setup because I go on the bus and they schedule my appointments right around that. I've had two different hearing aids since I've been with Miracle-Ear. The style is Behind-the-Ear, but it goes into my root canal. I've had it ever since, and it did the job. The only problem I've ever had with Miracle-Ear was I've gotten a new system that took me a little bit to get used to it. Other than that, I've had a very good service.

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    PriceStaff

    Reviewed Nov. 13, 2016

    My hearing was really getting bad and I went to Miracle-Ear because it sounded good to me. I've been in and out for a year because I couldn't adjust to the hearing aids. I couldn't hear and it was really loud and scratchy, and I kept telling it to the rep. I got another girl and she tuned them in to fit me, but it seems like they go out. I finally told them that they got to do something with the hearing aids. The rep said she's going to send them back and when she gave me the new ones, she said that I will not get the other ones back. The ones I have now have wires hanging from them and I'm not used to it at all. I'm not pleased. I'm going back to them again because I don't like that the wires are hanging out and I don't hear well at all.

    I hope they would do something more because I have the hearing aids now for a while. When I first put them on, sometimes I hear and sometimes I don't. I don't know what's wrong with them, but that is not right. Also, I have to put my TV all the way to 100 to understand it most of the time. In fact, another lady I know had Miracle-Ear and she said I'll never be able to watch TV with these hearing aids on. I did not go back because I'm 80 years old and I've got a lot of other problems, but I'd love to hear somewhat. I'm going back as soon as I get feeling a little better again. It's awful when I can't hear, or I'll hear something but can't understand what somebody is saying.

    Other people who had hearing aids say I have to get used to them, and I am going on my second year with them. I've been paying $200 a month trying to get it paid off. $6,000 is a lot of money. I wish they would have quoted different prices, but the rep didn't. She didn't discuss anything. Additionally, when I went back for a check-up the first time, she said my batteries were gone and she charged me $15 for each battery. That should not have been. I'm very dissatisfied.

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    Response from Miracle-Ear Hearing Aids

    Thank you for letting us know about your experience. I apologize that we did not meet your expectations. A member of our Customer Care team will be in contact with you to see how we may be able help.

    Thank you, Andi R. Miracle-Ear Customer Care Manager

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    Customer ServicePriceStaff

    Reviewed Nov. 12, 2016

    During the intervening time, I had tried another brand but I liked Miracle-Ear better. I hear reasonably well with them. They don't restore me back to normal hearing, but I hear a lot of stuff. I had the In-the-Canal before. And this time, I tried the Behind-the-Ear and they're a little more comfortable than In-the-Canal but I don't think they pick up any better because sound wave is coming from the front and they have to make a circle around my ear for the hearing aid to pick them up. Their customer service people are excellent but their product is pretty expensive. The set that I have now would retail without trade-in about $9,000. That's pretty expensive for fixed income people.

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    Customer ServicePrice

    Reviewed Nov. 12, 2016

    I've been wearing hearing aids for 10 years or more and I've worn Starkey for several years. Then we had winter in Yuma, Arizona and I happened to go to a home and garden show there. Miracle-Ear had one of their workers there so I stopped and visited with him and then went on and made an appointment. Their customer service is very knowledgeable. I live in Wyoming and so by wintering in Arizona, I was a little skeptical about going from Arizona to Wyoming to have the hearing aids worked on. I needed it worked on in Wyoming and I had to have work done actually a month ago. So, I made an appointed for the one closest to me which has to be in Fort Collins, Colorado and they were real super. Both customer service in Arizona and Colorado were very, very, very good.

    I lost my hearing from working in the coal mines in Wyoming when I was younger. The coal miners provided two hearing aids for me and then they quit providing them. That's why I was familiar with Starkey but the Miracle-Ear hearing aids are much better. I've had the in-the-canal hearing aids for 10 years and I had the great big ones that fit in the whole ear then I had the smaller ones that fit in the half ear. Every time they went bad on me, I went to a behind-the-ear to get by. So, with Miracle-Ear, I got their behind-the-ear, in-the-canal hearing aids which are the most expensive and I've had a very good experience with them. I would highly recommend them.

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    Staff

    Reviewed Nov. 11, 2016

    My husband insisted that I should go to Miracle-Ear. Then they tested me there, said I needed hearing aids and provided me with the model that goes around and into my ear. I'm hearing better now although it's too loud sometimes. Their rep, Neil, is very helpful and informative. He's very concerned and takes the time to find out about me so that I wasn't wasting my time or his. I'm happy that he takes such wonderful care of us. Every three months or so, we go in and he rechecks our ears. He lets us know if we have ear wax and how to correct it or to take it out. He has a partner named Dean who comes in. But I've told Neil that I'm not comfortable with Dean who I don't think is as experienced as he is. We've already recommended Neil to one of our friends who just got her hearing aids this week.

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    Staff

    Reviewed Nov. 11, 2016

    I haven’t had Miracle-Ear hearing aids that long but I’m pleased with them. I can hear a lot better. There are a few things that the doctor keep working on, like so much wind in the car, and I think everybody has that problem. Also, in a crowd, I still have a problem of hearing one-on-one. The people at Miracle-Ear are really nice. The lady in the office is very courteous.

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    Customer Service

    Reviewed Nov. 10, 2016

    I got the ear things with the patch that goes in my full ear. The customer service is very good and does a nice job. When I call up, I get an appointment that day if I have a problem. They're a very good company to go to.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2016

    I started dealing with Miracle-Ear and I've been very satisfied ever since. It got to a point that I kept asking people to repeat and it wasn't good, so Miracle Ear stopped most of that. The first style I had was an in-the-canal and I couldn't use them, they gave me a headache. So, I got the one behind-the-ear and love it. Moreover, the sales and the customer service teams were very good, and the people in Miracle Ear were very knowledgeable and easy to get along with.

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    Staff

    Reviewed Nov. 8, 2016

    When the rep at Miracle-Ear did the test and then put the hearing aids in my ear I started crying. I could not believe how I could hear my daughter and granddaughter. It has impacted my life so much and I can’t believe I went that long without it. I got the top of the line model that I paid around $5300 for. I got my essentials too that has been really great, every month getting the newsletter, and the batteries. Miracle-Ear is spectacular. When I’m in Sacramento I go to the Roseville location if I have a problem with the wires and they take care of me right there. When I was in Texas I needed another dryer then they helped me. It's all very impressive and wonderful.

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    Customer Service

    Reviewed Nov. 8, 2016

    I always had a problem hearing and I went to Miracle-Ear. I got my In-the-Canal hearing aids two years ago which I paid $5,400 for. When I first got the hearing aids, they worked all right. Six months later, I had to keep them on high all the time. Otherwise, I couldn't hear that well. The right one didn't work and I had to wait seven days. About three months later, the left one went then the right one again. Casey said she'll clean them. I got in, they took out the wax and they got in so far. She told me not to put the hearing aids in so far, but I told her that they go automatically. It was six months ago when the right one went. But Casey got the hearing aids back. I told her that I hoped that I don't have problems with them because they're guaranteed for 37 months.

    When asked what was wrong with the hearing aids, Casey said they will always say it was the wax that prevented the hearing aids from working. I called up to complain about it because I don't want to pay $5,400 and have them not work. I called up the Better Business Bureau and I told them the dates. I was told that if it happens again, let them know because it's protected under the Lemon law. But the hearing aids are working good so far and I'm satisfied. I live by myself and I hear all right. However, I have tinnitus and I can't sleep right away. I stay up to 2:00 in the morning, but I get up about 11:00 and it goes on for 13 hours. The batteries of the hearing aids don't last long, three days at the most.

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    Response from Miracle-Ear Hearing Aids

    Thank you for letting us know about your experience. I apologize that we did not meet your expectations. A member of our Customer Care team will be in contact with you to see how we may be able help.

    Thank you, Andi R. Miracle-Ear Customer Care Manager

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    Reviewed Nov. 7, 2016

    My wife has been telling me for years that I'm hard of hearing, so it was a great opportunity when Miracle-Ear had a promotion, and I got my hearing aid from them. It's a big help. I don't wear it as regularly as I should, but the good news is that my wearing it is increasing. I wanted the tube in the ear style, but I got talked out of it. So, I went with the Behind-the-Ear style. It's a little tough when I wear sunglasses or reading glasses because they get hooked on it. That's a pain, but I live with it. The customer service reps have been very helpful, accommodating, and easy to work with. They follow up and remind me to make appointments.

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    Customer ServicePriceStaff

    Reviewed Nov. 6, 2016

    My hearing aids weren't working good. I kept going back, they'd fix something, I'd get home, and then they wouldn't be working again. I got aggravated, and Walmart was near me, and I saw that every time I went shopping, there's an advertisement of Miracle-Ear for a hearing test, so I gave it a shot. I got their in-the-canal hearing aid because it was the cheapest model. The rep tried them and it worked. I traded in my old ones, then I had to pay $5,000, that's why my guarantee ran out.

    I have a cleaning coming up, but they changed people in Toms River. A rep said my guarantee was up and I had to get a new one, but she left. So, this new rep isn't mentioning it at all. The only thing she says is that I'll have to buy my batteries. So now when I see them, I'm going to ask what's it going to cost for me in case these hearing aids go. I was told it's going to be $300 for a year, and that if I don't have insurance, it could cost me a lot more since I have two hearing aids and not one. So on my next visit, I'm going to find out if they really want me to buy new ones, and I can't afford it because I paid $5,000 for these. I'll have to see about this guarantee.

    I take my hearing aids out when I'm speaking on the phone because with the In-the-Canal hearing aids, I can hear on the phone off-the-ear. This is an inconvenience where I have almost lost it a few times because I'd get a call, lay my hearing aid down, go up from room-to-room, or go to the bathroom and then hang up.

    Miracle-Ear is very cooperative and I'd recommend them. I've got my regular cleanings and twice the rep had to send out that something went wrong, and I didn't like waiting two weeks where they had to send the hearing aids out. They couldn't fix them there until they send them out, and it takes three days. Fortunately, I have two hearing aids so I always have one, but twice this happened and it was an inconvenience. They fixed the hearing aids, I got them back, and they worked good. The only thing that worries me right now is whether or not they're going to charge me at full price for a new pair if something happens today that one hearing aid should go completely go. I understand that as they get older, more things could happen. But seeing as I bought directly from them, I wouldn't expect to have to pay $300 a year.

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    Customer ServicePriceStaff

    Reviewed Nov. 6, 2016

    Blue Cross Blue Shield will pay up to $2500 for hearing aids for me so I called Miracle-Ear and made an appointment. We hit it off real good with the service from the receptionist and our doctor and I got a real good evaluation. I got the Behind-The-Ear model because apparently, my ear canals are funny shaped. They even tried the little small ones and they wouldn’t stay in. So it’s molded to my ear canal and then it’s got the receiver or transmitter in the back of my ear. It’s not real noticeable but it’s bigger than the regular. I didn’t get the real fancy one but I know that some of them will tie-in to the phone, TV, and other stuff and they’re really good, even with Bluetooth. But the ones I got have the little buttons on the back that I press if I want to be able to hear a little more clearly.

    I had recently listened to the talk shows on Sunday morning and in one of the show’s episodes, they were talking about the people who get hearing aids and then they don’t use them because most companies don’t do the follow-up. Miracle-Ear does the follow-ups and they’re a little bit more expensive but I got to figure all that in. The few of my friends who went out and also got hearing aids have got the less expensive brands. They’re not keeping up with the maintenance and I noticed a lot of them quit wearing them. I get a little service with Miracle-Ear and we go in about every four months. They clean them out really good, keep them running, and make sure that they’re transmitting and doing what they’re supposed to do.

    I worked around machinery all my life and I told my doctor when I was in the service that I had what they called "tractor ear". It's because the farmer’s got his head turned and one ear’s near that exhaust pipe all the time. She gave up because she said she had not heard that term in a long time. I can hear the low and the high but I couldn’t understand what some people are saying. They have to be real close to me talking and it’s really strange. Now, I am hearing a lot better and picking up a lot of things. I don’t even have to turn the volume up on the radio. So, it’s been a fairly pleasant experience.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2016

    The first pair of hearing aids I bought was in the shop every week for repairs. Then a friend of mine at work went to Sears Miracle-Ear store in West Hartford because she was so deaf, you could stand behind her and scream and she would never hear you. And when she got Miracle-Ear, she could hear and that’s real awesome. So I went to Miracle-Ear, bought the first pair, and I've had them from 2006 until two years ago because they were no good anymore and I was having trouble hearing. I had to get some stronger ones, which I did, and I'm very happy with them. I got a Behind-the-Ear since it's the only kind I can use and the Inside-the-Ear model could be irritating to the ear. My audiology specialist Dr. Will (I call him Dr. Will but he's not a doctor) is fantastic and so is the secretary who even fixed my hearing aid for me when the wire that goes from one to the other broke.

    Now I can understand people's dialect better. At certain points, I can't hear certain things because I can't hear high-pitched sounds. That's the only problem I've got. But without these hearing aids, I would be lost. I was very pleased and I even wrote a letter to the company. I've also turned several people onto Miracle-Ear and told them, "If you don't go there, you're crazy. It's just a waste of money." Miracle Ear is worth it. This is my second go-round with them and I won't go with anybody else.

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    Reviewed Nov. 5, 2016

    I'm only 53 years old but feel like I'm 100. I wanted a hearing aid that's hidden so people wouldn't think I'm **. It's the reason I went with Miracle-Ear -- for vanity. I've got the top of the line digital hearing aids, about $9000 apiece. I love the product and it impacted my life tremendously. The hearing aid can't be seen so nobody would know that I have hearing aids or that I'm handicapped. I can't keep the hearing aids on at home because they have to turn the TV down so low they can't even hear it. There were times too where I've got to take the hearing aids out where things are too loud or too noisy. But the hearing aids were sensational. Also, everybody at the facility that I purchased the product was great. When I had an issue with the product they fixed it.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2016

    When my mother had hearing aids she had Miracle-Ear and she never complained. My experience with them is good too. I'm very satisfied with the service that they've given me and the hearing aids I got, especially with the new ones that I just purchased. I have the Behind-the-Ear model and it's better for me. Their customer service is very nice, helpful and pleasant. I've never walked in there and seen them in a bad mood and I like working with them very much.

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    PriceStaff

    Reviewed Nov. 4, 2016

    We went with Miracle-Ear and they set us up right away. I got a two-piece hearing aid. The part that picks up the sound goes behind the ear and I plug a part into my ear and it's connected by a thin wire cord. It was the least expensive and it seemed quite functional. They made me try it out and all of a sudden, I could hear people. I had to tell my two sons to tone down a little bit because I could hear so well and they're so used to yelling. On the first day I got it, our youngest son dropped a nickel on the floor and I was, "Woah! What was that?" And that was with my back turned. Before that, it was more a case of people getting within about three feet of me and double their volume for me to be able to hear.

    Moreover, Miracle-Ear's technician was very good at listening and hearing what I have. I had one hearing aid that goes into the ear that was a little bit too big. So, she tried out another one, another plug section, put another one in for me and that fits just beautiful. They are very good all-around and I couldn't think of a fault onto them. Miracle-Ear has done so much for me, especially being almost stone-deaf, and now I'm hearing quite well. I even have the TV on and I can listen to it.

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    Customer Service

    Reviewed Nov. 3, 2016

    I like the brand new model, and I can fix it off on my iPhone. Right after I bought them, Miracle-Ear came out with a new model and they took the older ones and changed it to the new ones. The customer service has always been great. I have no complaints whatsoever. My experience with Miracle-Ear has been very good and I recommend them.

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    Reviewed Nov. 3, 2016

    I have a behind-the-ear hearing aid from Miracle-Ear. Using it is a piece of cake, I just stick them in my ear and away I go. They don't bother me but then I have to careful when I walk outside when it's raining. So, I had to go buy a $2 rain hat to protect my $7,000 hearing aids. I hear a lot of stuff now that I didn't hear so well before. I am happy and my wife was incredibly happy. A happy wife is a happy life.

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    Reviewed Nov. 2, 2016

    Miracle-Ear is fine, I've had good experiences, and the only time I've had any trouble with them was if I didn't clean the hearing aids properly or if I haven't turned them up loud enough. I would definitely recommend them. In fact, I'm so thankful that I have them because I would miss out on a lot if I didn't have my ears.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2016

    I shopped around. I had seen a regular hearing doctor and they had the same hearing aids for twice as much as Miracle-Ear. I went with Miracle-Ear and I've been with them for two years now. The behind-the-ear model was recommended to me and it's doing a good job. The customer service team is great.

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    Price

    Reviewed Oct. 31, 2016

    Miracle Ear uses the hard sell techniques of a door to door vacuum cleaner salesmen if you allow them to ever start talking. They misrepresent what your insurance will pay, and they promise financing deals that they don't actually allow in the end. They will cost you thousands more than the already steep price they are up front about, and the product itself is made for about $20 in China.

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    Response from Miracle-Ear Hearing Aids

    Thank you for letting us know about your experience. I apologize that we did not meet your expectations. A member of our Customer Care team will be in contact with you to see how we may be able help.

    Thank you, Andi R. Miracle-Ear Customer Care Manager

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    Customer ServicePriceStaff

    Reviewed Oct. 31, 2016

    What attracted me to Miracle-Ear was their big, full-page ad in the paper offering speaker-in-the-ear hearing aids that cost $998. And since I dropped one and it quit working, I checked that out because I need a new hearing aid. I went to their store and they gave me an exam, which was the most thorough exam that I ever had. I've had a very good experience with them. I've been wearing the hearing aid for about 20 years and it works fine. However, I wish I had better volume control on it. Its volume is pre-programmed. But I'm pretty satisfied. The small battery I have in one ear lasts me about five days, while the large battery I have in the other ear lasts me two weeks.

    Their customer service reps were great. The guy that I dealt with initially was extremely good and I'm sorry that he went to Chicago after our last business transaction. I appreciate the fact that the reps want me to keep coming back. They clean my hearing aid free of charge and make any adjustments that I mention to them, like increasing the volume and cutting down the background noise. They do the adjustments with the computer. I've got two microphones in my hearing aid and it's a nice unit, but they adjusted one of the microphones a little bit to cut out the background noise, and I'm now very pleased with it.

    The only thing I don't like is that I've sent several friends there since then and got the nice deal for $1000, but they hit up my friends for $5000. So none of them purchased the Miracle-Ear hearing aid because they considered the price as way too high. Although I'm very pleased with my hearing aid, if they had tried to hit me with $3000 or $4000, I would have just gotten a mail order piece because I've had this before. After paying $4000 for a hearing aid with another audiologist, I found that the $600 mail piece worked about as good. I didn't expect that and was really amazed. But still, I had a very good experience with Miracle-Ear.

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    Staff

    Reviewed Oct. 28, 2016

    Miracle-Ear has definitely improved my hearing. I can understand my grandchildren a lot more than I did prior to having the hearing aids. I had followup appointments with the initial person that I purchased the hearing aids from, but he was a little bit away. When I found out that there was another Miracle-Ear representative closer to my home, I switched but I’ve been happy with both of them.

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    Customer ServicePriceStaff

    Reviewed Oct. 26, 2016

    I checked with a couple of other hearing aid places and liked the people that talked to me at Miracle-Ear and decided to settle on them. The first hearing aid I got was a small one in my ear and that didn’t last very long. Then it changed to one that is behind my ear and it’s got the plug that comes down into it. They came out with the better one and that cost me more money and I’ve had it for three years now. The sales and customer service teams have been very good too. They’ve been truthful about all of my experiences.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2016

    My friends said that something was wrong and that I can't hear them. They kept asking me for a long time until I did it. I went to have a checkup but I said that I couldn't afford the Miracle-Ear hearing aid but I went back and bought the one that goes behind the ear and comes down and goes into the ear with a small wire. The man convinced me that this has a better quality. I paid $2,000. I also didn't want people to know I was wearing one that's why I got this model. Now, I can hear the preacher when he’s preaching or he goes real low. My girl friends are now saying that I’m talking better or I’m listening to them. Miracle-Ear's staff is a peach. They always call me a day or two before my appointment to remind me, which I really appreciate.

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    Reviewed Oct. 24, 2016

    I was looking up on places for a repair on the old hearing aid that I had. I called Miracle-Ear and they said they could repair it, which they did but I ended up getting new ones. I didn’t realize how bad my hearing was until after the hearing test was done. I knew I had some loss but it was getting worse. I was also half lip reading without knowing I was doing it. I started thinking about all my talk and how I had to be facing right at people and watching their lips move. The lady there asked about that and she’s very knowledgeable, explained everything well, and has taken care of me every time I go in. She’s been very friendly and open from the start, as well as the gal behind the counter that schedules my appointments.

    The hearing aid I got is a mold that goes around and into the ear. It was affordable at that time. They checked with the insurance and said that I had to pay $50 per year deductible. It ended up costing me nothing as I never got billed. I also found I got another extra medical coverage and I might be able to get a better hearing aid, which I might check into next time because I know they got one that is Bluetooth compatible. I hear so much more now with Miracle-Ear. It’s great dealing with them and they were able to take care of my hearing problems.

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    Reviewed Oct. 23, 2016

    I called to get an updated delivery time for my hearing aid. The experience with Miracle Ear had be very positive up until now. I was told that they were waiting on my BCBS insurance payment before I could get my hearing aid. I was ready to pay my share of the hearing aid cost (one unit for my left ear). I need my new hearing aid very much to have a full life at 77 years of age. I will call again to see if they have called my BCBS insurance to see what the problem is. Filing insurance has to be by their rules or they will not pay. I hope that the Miracle Ear people in Hurst, TX will let me have my hearing aid while they do battle with their insurance claim. I will pay my share when I get my one hearing aid. I am disappointed with my delay to hear again. :-( Help me if you can...

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    Customer ServiceStaff

    Reviewed Oct. 22, 2016

    Everything works very well with Miracle-Ear. The gentlemen there are wonderful, so my husband and I are very happy with them. With my Miracle-Ear hearing aid, it’s much better going to meetings and dinner. It’s really a big help. I got the one that is over my ear. At the time, it seemed to be what I needed, and it was what was suggested to me. Everything’s been fine with their customer service. I get my batteries from them, too. My experience has been very good. I went to them and was satisfied, and I couldn’t see any reason to move.

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    Customer Service

    Reviewed Oct. 20, 2016

    I've been screwed over before so I went looking for somebody else. Miracle Ear was there, and they have been good. I have the behind-the-ear hearing aid and it's nice to hear the television with it. I have a high score for all of them at customer service. Anytime I have a problem, they take care of it. Also, they always call for appointments to make sure that everything is okay. I don’t get good customer service these days, but Miracle Ear gives it.

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    Staff

    Reviewed Oct. 19, 2016

    I’m hearing impaired and I had gone to Ellis-Scott several years before but they stopped taking care of my hearing aid. It was starting to have problems and like talking in a garbage can and they wouldn’t help me, so I decided to go someplace else and my wife took me to the Sears store in Cincinnati, Ohio. We got a Miracle-Ear hearing aid and it’s really made my life so much different. I had hearing problems for 50 years and I can hear now. It helped me in my work before I retired as a pipe fitter. For about five years, I traveled for Procter and Gamble, dealing with contractors and people, and I really had to understand what they were saying.

    This is my fourth set of hearing aids from Miracle-Ear. The first set was the in the ear type, then I needed more power or more amplification so I went to the behind the ear type and I’ve had those since then. I go by my hearing specialist's recommendation. I have all the confidence in the world in that man. I can tell him if I have a problem and he has always solved it. He's courteous, knowledgeable, friendly and cheerful. The digital technology and the Bluetooth are common to the whole industry and the people behind the desk, such as my specialist, are what makes Miracle-Ear better. I’m amazed that Miracle-Ear has helped my hearing so much. It has really changed my life.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2016

    My mother wanted to go with Miracle-Ear. We got her the behind the ear model with a little plastic thing in her ear. Their customer service rep was wonderful. He explained the product and warranty in detail and was courteous to us. This is her second pair. It has helped her, especially when playing cards. However, she is not real happy with the new ones because they beep and she can't hear with them, although she's 97 years old too. Other than that, we had an overall great experience with them.

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    Staff

    Reviewed Oct. 17, 2016

    I always have trouble hearing and people always yell at me. So now with my Miracle-Ear hearing aid, nobody yells quite as loud. It helps. I lost a piece of the hearing aid and Miracle-Ear is sending another one to replace it. They were good overall.

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    Staff

    Reviewed Oct. 16, 2016

    I was satisfied with the way I was treated at Miracle-Ear so I didn't go to any other hearing aid providers. Their team has all been very good. Any problem or anything that came up that I wasn't satisfied with, they took care of it. The hearing aid style I went with sets on top of my ear and there's a wire that goes into my ear. It's the only one they offered me. Since using the hearing aid, my family notices a big difference for me. And I noticed when I'm out in a crowd, I can hear. Before, I could only hear a jumble or I couldn't hear anybody.

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    Installation & SetupStaff

    Reviewed Oct. 15, 2016

    I got my hearing aids from Miracle-Ear because I trusted them. They're also close to the hospital where I worked. I had fine interactions with their team members. However, they don't have enough people to keep everything going, and I feel that they need somebody else to greet us when we come in. My hearing aids have been fine, but I've got a problem right now because I'm not getting the hearing I need. They also canceled my appointment for Monday, so I won't be able to get in until the 26th.

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    Staff

    Reviewed Oct. 14, 2016

    I've dealt with Miracle-Ear for about 10 years now and I'm pleased with my hearing aids. I have a second pair now which are the ones that go in the ear. Also, I've always been pleased with the people I have worked with. They've always cleaned my hearing aids and taken care of me pretty good.

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    Staff

    Reviewed Oct. 14, 2016

    My daughter lost both of her hearing aids so we bought a pair of Miracle-Ear's in-ear model. She didn't want anybody to see the hearing aid over her ear so that worked out well. I really liked their staff, too. They were very professional, accommodating, and helpful. They worked with me with my time and everything so I was really impressed with them.

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    Price

    Reviewed Oct. 13, 2016

    My hearing was getting bad and I got a letter from Miracle-Ear that I could get a free hearing test and they would give me a real good deal. I went down there and ended up getting their latest model. It goes up over my ear and in my ear. I'm really happy with Miracle-Ear. I've got the app that goes with it. It has four different settings on it and I like that. I use it on my phone. But I wasn't happy with the $7,000 cost though.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2016

    I've waited too long to get hearing aids and when Miracle-Ear's ad came out, it seemed like a good deal so I went there and got their best model. Their team is also very neat and I feel comfortable that I am near them. When I was having some problems with my hearing aids, I just called them then I went in and had it taken care of. They helped me through all that and I'm very satisfied.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2016

    My first hearing aids were analogs and eventually, I wasn't happy with those. I went to Miracle-Ear at Sears and I had a real good guy working there. I'm on my third set now and Miracle-Ear sell themselves with their customer service. Even after you buy the hearing aids, they keep calling you and they clean and update the hearing aids, too.

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    PriceStaff

    Reviewed Oct. 11, 2016

    My friend who had been at Miracle-Ear was very impressed with the place. I talked with him and thought that I'd better check it out. I had hearing aids before but then I knocked one on the floor, stepped on it and crushed it. So I went over to Miracle-Ear and their staff was incredible. Before, when I had my previous hearing aids, that company's staff was like, "Okay, you got the hearing aids. They work." One of the things was that hearing loss is one of the few handicaps that people get angry with me for having. When I ask somebody to repeat something, the worst thing they can do is just say, "Never mind" and walk away.

    That's very frustrating and can be hurtful. But the staff over at Miracle-Ear here in Lancaster were very compassionate. They made me aware that they understood that situation. Also, the results of what I wound up with these hearing aids is tremendous. I'm a musician and my ears are incredibly important to me. I can take care of the various settings that I have with it that I use on my smartphone. I didn't go anywhere else after I met up with the gang over at the Miracle-Ear here. They were that impressive. Also, they had it set up to be an easy buy even though the hearing aids are expensive, which was terrific. The whole experience was really worthwhile.

    I got the Behind-The-Ear model. People can't see these hearing aids, but I want these to do the job and don't really care if people see them. I chose it, too, due to all of the things I could do with it. It was programmable and had various settings that I have on my smartphone where I can just tap on. It's also got noise reduction.

    Back then when I'd be at a restaurant sitting and trying to talk to somebody across the table from me, I couldn't hear them but I could hear all the noise around me. With the Miracle-Ear hearing aids, I punch in number two and all the noise around me disappears. The microphone has become very directional and I can change it for different situations. I have TV, noise, music, and normal settings on mine. Miracle-Ear is great but the caring staff and everything else made it a really nice experience for me. They've been very helpful and whenever I've had questions or needed to go over, they always made time for me.

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    Staff

    Reviewed Oct. 11, 2016

    I had hearing aids before which were really bad so I hardly wore them. They were big and when I'd sweat, they fall off my ears and I'd hear buzzing. Then my aunt snuck me into her appointment with Miracle-Ear. She introduced me to the smart guy who did a hearing test right then and there and I was very impressed. The Miracle-Ear hearing aids have been amazing. Also, their staff members were very friendly, prompt and always check to see if there are any problems. When I went on vacation, I had a question about switching from the charger to the battery which is a very simple thing but their rep answered my question and cleaned up while I was in there. So that was very professional. It's been a very relaxing experience with the company. I would recommend Miracle-Ear to everyone.

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    Installation & SetupStaff

    Reviewed Oct. 10, 2016

    I made an appointment and went to the Miracle-Ear in Linden, which was the closest one to my house, for a hearing check because I was experiencing some difficulties and I had some concerns when I was younger. I figured I was going to get hearing aids and that's where it started. One of my doctors had recommended that Miracle-Ear is one of the best places to start and they have a very good reputation. Even my current ENT says that they're one of the best places to work with. True enough, I have a wonderful experience with them.

    I've been dealing with Miracle-Ear for almost 20 years now and everything is positive. I love working with Dorothy in her business in Watchung. She's a very gracious person and she took over for her parents. I like the fact that her father when he was running the business, was also hearing impaired. So, it was good to have that person to relate to. I'm still with her because her mother had passed away and her father had retired. She is the most conscientious person I have ever met. Whenever I needed an appointment, I got one almost immediately. When I needed service to my hearing aid, she sent them out. I was contacted immediately when they came in, for fittings, and appointments. Everything is so punctual and pleasant.

    It's fabulous. They seem to understand when I try to explain what's missing, what's too loud, or what's too quiet when I go in for an adjustment. There's so many levels of adjustment and so many things that they can do to a hearing aid today. So, it's a little bit more comforting when somebody understood what you're trying to tell them.

    I've started with and have always had the total In-the-Ear hearing aid. I'm used to it because I've been wearing them for over 15 years and I had tried the one that has the little tube that goes in and to me, it just felt weird. The In-the-Ear is comfortable as long as it's a good fit and I can normally tell if there's something wrong like something is not connecting right or the sound is off. To me, it's right there in my ear like a solid piece and I feel comfortable that it's not something hanging over the back of my ear.

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    Reviewed Oct. 10, 2016

    My Miracle-Ear hearing aids are working fairly good but I wish they'd be more controllable in current situations. Nevertheless, the service Miracle-Ear provides is pretty darn great. Whenever I have a problem, they're there to help me immediately, so that’s always good. I'm totally satisfied and I'd definitely recommend them.

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    Reviewed Oct. 9, 2016

    The rep that I spoke to was very good. She knows what she's doing and if I ask her a question or tell her what the problem is, she knows immediately how to solve it. Since having Miracle Ear, I can hear better. I'm very happy with them.

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    Reviewed Oct. 8, 2016

    I went with Miracle-Ear for its convenience. Now, I can hear better with my hearing aid. I have the one that sits on top of my ear and it's tan. It's the only thing they offered me. The customer service has been good.

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    Reviewed Oct. 8, 2016

    Someone referred me to Miracle-Ear and when I went there, I was treated well. Their rep explained what I needed and I was happy with my experience with her. I also enjoy talking to the people there. They are perfect and pleasant to be with, and I enjoy every time I'm there. I couldn't ask for a better service. With my Miracle-Ear, I can hear more than I did and I don't miss out on a lot of conversations.

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    Reviewed Oct. 7, 2016

    I got the small hearing aid that goes in the ear, which is what the guy that works with me recommended. If I had any questions, he answers them and if I got any problems, he solves them. I like him very well.

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    Reviewed Oct. 7, 2016

    My secondary insurance company sent me a flyer saying that I could get a discount if I got my hearing aids through them, wherein Miracle-Ear is the one that they get. The company paid 60%, a deal I couldn't pass down. The one I'm using now is the fifth set of hearing aids and they're the best I've had. I've had several other brands before and this is the one that I'm going back with not just because the insurance is paying most of it, but because I'm satisfied with it. I've also been very pleased with the way I've been treated by their people. Their staff in Plainfield are friendly and are always there. They take care of all the problems that I might have. I'm satisfied with the service that I'm getting from them.

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    Reviewed Oct. 6, 2016

    I got along finely with the Miracle-Ear salesperson that I dealt with. I had tried a different company before that makes hearing aids but it didn't work out. But then with Miracle-Ear, the last set of earplugs that I got from them took me a month and a half in order to get it to fit correctly. Somebody in their laboratory couldn't follow the instructions. However, we finally got it straight. I have to get the earplugs fine-tuned tomorrow, though. There's too much bass in them. The behind-the-ear model is what I got as it's the one I can hear with. With the other models, I couldn't get the volume up anymore to where I could hear with them.

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    Reviewed Oct. 6, 2016

    Miracle-Ear was one of the best companies I could find. Because of the test they gave, the thorough discussion we had about what I needed and what they offered, I decided to make my purchase with Miracle-Ear. My hearing aids have made my life better. I couldn't hear anything then, but with them, I can hear real good. The people at Miracle-Ear were excellent, from Lois the receptionist, the first doctor who retired and then Karen, the current doctor/technician. Karen was very good. She’s helped me a lot with minor adjustments. The only negative thing with them is that they won't repair my Bluetooth attachment when it stopped working. I can't get anybody to fix it and I paid $400 for the thing to be placed. That’s just ridiculous.

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    Reviewed Oct. 5, 2016

    My husband had mentioned several times that he didn't think I could hear very well, and it's bugging him. Miracle-Ear showed me their behind-the-ear hearing aid, and that's what I got. It's nice that I'm not missing out on conversations, and the biggest thing is the bluetooth that I wear around my neck that brings the sound into my hearing aids. It's a real lifesaver because I had trouble hearing people on the telephone. Everyone in the sales team is really nice. The gentleman that I see is very good. He listens to what I have to say and totally knows what he's doing. He's also willing to see me anytime I need to stop by and ask a question. I'm very happy with him.

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    PriceStaff

    Reviewed Oct. 5, 2016

    I've had Miracle-Ear for a long time. It was their good price that made me choose them over others. I've got the kind that goes behind the ear as advised by their rep. I had the same style of hearing aid before and I just got new ones. They're better than the other ones but there are still times I have trouble with hearing people and understanding what they say. But that might be more with my ears than the hearing aid. Miracle-Ear have taken care of me very well. I've had problems with my hearing aid and there was no problem of getting it taken care of under warranty perfectly.

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    Reviewed Oct. 5, 2016

    The Miracle-Ear hearing aid has made my life a lot better because now I can hear things I couldn’t before. I didn’t want something that was stuck in my ear so I went with the model that goes behind. I could still hear even if the whole plug isn’t in the ear. Also, I like the way Miracle-Ear took care of me. I’ve dropped payments off and have been back for check-ups and everybody’s always really nice. If I have a question, they always help me. Overall, I'm satisfied with Miracle-Ear and their service.

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    Reviewed Oct. 5, 2016

    At the time, 15 years ago, Miracle-Ear was the best place to get a hearing aid. They were at Sears Roebuck then. I've had four different representatives and they've all been very good. The young lady I have now is doing a nice job and deserves a raise. I’d recommend Miracle-Ear.

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    Reviewed Oct. 4, 2016

    I’m on a limited income and have to count my pennies so I was trying to find a more reasonable price for a pair of hearing aids. I had tried several different companies until I finally saw the Miracle-Ear ad and answered it. It was the most reasonable and the one I got fits over the top of my ear and the hearing part slides into my ear. It works fine for me and I wear glasses so I occasionally get a little sore spot over the top of my ear. But a little bit of adjustment will take care of that. Still, I hear better with it the way it is now and I like the part about the batteries. It lasts longer and it's rechargeable so I can take care of it myself. They’re always ready for me and I charge them at night while I’m resting and then they’re good for the day.

    I’ve had at least four other hearing aids before and my Miracle-Ear is the best one I’ve had. I can now hear and talk to people. However, I have a problem with the telephone and occasionally things get too crowded and noisy. If it’s too much of an audience then I don’t hear anybody. But that part is immaterial since I live alone now and I have just my own family, which isn’t very big. So, I get along fine.

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    Reviewed Oct. 4, 2016

    I used Miracle-Ear some 20 years ago when I first had a hearing problem. It was covered under my hearing aid insurance. I have the Behind-The-Ear hearing aids because I have almost 90% loss in one ear and 80% loss in the other. I could hear my wife with the hearing aids. I enjoyed going to Miracle-Ear too and their staff was very accommodating. I get new hearing aids every four years and I did like Miracle-Ear very much. However, my insurance switched to another provider this year for some reason.

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    Reviewed Oct. 4, 2016

    I had Miracle-Ear check me out and I liked what I’ve found. Their rep was very friendly and helpful. I can hear better with my hearing aids.

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    Reviewed Oct. 4, 2016

    I used to have Miracle-Ear years ago from a guy at Marshfield. Then we moved and I went with a different vendor. That didn't go well so I went back to Miracle-Ear. Travis is a really friendly sales rep who know what he's doing. The Behind-the-Ear model I got has been working well and he had said the one I had wasn't the canal because I can't get enough power on that one for how severe my hearing difficulty was. I had some problems with the one I have due to moisture getting in the batteries when I sweat a lot. But they figured that out so it's doing better now. One of my ears has a really small hearing and the other ear's hearing is getting weaker too but the Miracle-Ear device made my life better.

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    Reviewed Oct. 3, 2016

    I was directed to go to Miracle-Ear in Grants Pass when I retired and I’ve been going there ever since. I have the hearing aids that go over my ear and the little tube goes in my ear. This is my third set and they seem to work okay. The first set I had years ago was the best, though. I was told I should’ve kept them but they kept them. The Miracle-Ear reps have all been pleasant too. There was a man, a woman, another man and now I got another woman. They checked the hearing aids and cleaned them. They checked my ears too. They’re good people there. I had a change in appointment a time or two and they’re really amenable to that.

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    Reviewed Oct. 3, 2016

    I wore Miracle-Ear hearing aids for a couple of years and I wasn't getting the performance out of them, so I tried another source. And now, I'm back with Miracle-Ear again. The Miracle-Ear rep does a superior job. He brought my wife in and we've done word identification tests. He had her make statements or words reading off of a list, trying to get a comparative reading as to where I was when we started out as compared to where I'm going to be at the end of the year. It's an interesting way to do it. He's a great guy, and if I go and see him for any minor thing that has bothered me, he instantaneously makes adjustments.

    I got the earpiece that goes behind the ear. They're very small and the control is all done through the hearing aid itself. There's no adjusting volume on it. It has three buttons to push for three different modes of hearing. The rep said that it's virtually adjusting as the environment changes. So far, it's good. I'll probably catch up with him next week and make an adjustment. I set the volume too high and it's supposed to read on its own, but it's easy to fix. It's nice, clean, and in a good location.

    With the other hearing aids that I had, I had to have a handheld volume control button, and I had to make sure that I had it in my pocket anywhere I went. If I didn't, I was stuck with whatever the hearing aid was set on when I left, and sometimes, the environment changes and I have to adjust the volume up or down. So, I wasn't that satisfied. They're very expensive, too, and I was not using them. With my Miracle-Ear hearing aids, I have no complaints at all. My wife seems to be very satisfied. My responses to our conversations are definitely different than they were.

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    Reviewed Oct. 3, 2016

    I’ve been going to Miracle-Ear in my town for six years and I’m satisfied. I went to them because I’d been to someone else and was not satisfied. This is my fourth pair of hearing aids from Miracle Ear. It’s helped my hearing like they’re supposed to do. I like their customer service a lot. When I get wax in my hearing aids, I can call and then go right in and they clean the hearing aids out. I really appreciate that instead of having to get on some waiting list.

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    Reviewed Oct. 3, 2016

    The Miracle-Ear staff members are wonderful people. They take good care of me. Everything has been fine with the hearing aids they gave me. It's the one that best fit my hearing. It fits behind the ear and looks like an exclamation point. Until I got the hearing aid, I didn't realize how much I was missing. My left ear is fine since using the device.

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    Reviewed Oct. 2, 2016

    Miracle-Ear had a good name and was the leading brand. Their hearing aids help me get by and I can hear things better. I got the model that goes over the ear and has a little bud going in the ear. It was the best model they had about six years ago. The girl that did the fitting was really good and their team members have always been there when I needed them. I have very good hearing aids and I've told people about them.

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    Reviewed Oct. 2, 2016

    We saw Miracle-Ear in the shopping center so we went in to see. They had an appointment but they took me right in and I didn't have to wait very long at all. That was a few days before Christmas and I told them that the saddest thing for me was that I couldn't hear my grandchildren well. But then, Miracle-Ear loaned me a pair to get me through Christmas so I could enjoy it more. The devices were something that they let people try on while they were in their store and I was sold right then when they let me do that. In that time, they had ordered hearing aids for me and these came in right after Christmas so it was quick.

    In my meetings before, it got to a point where I was nodding my head like I understood something even if I didn't. I had to ask a co-worker about what was said but with the Miracle-Ear hearing aids, I can hear much better. I also turn the TV up not too loud anymore. The Miracle-Ear device fits on top of my ear and has a thin, clear wire that goes in my ear. It was the newest model at the time and comfortable to wear unlike the hearing aids from other places wherein I also had to go through making a mold of my ear. My dad and other people had told me those hearing aids which block the whole ear weren't the most comfortable things in the world. Nothing sounded natural with those, too. But when I tried the Miracle-Ear device, my husband, and everything, sounded the same. I felt like I was getting some air in my ear and they weren't blocked off.

    Charles, the rep, was wonderful. I was amazed that I could look up a computer screen and he explained things really well. But he's retired so I went through several different people still at the same office and now I'm with Tracy who's wonderful as well. She cares and whenever I have any problem, I don't feel bad at all calling her. Tracy gave me a tip about always putting new batteries directly in my hearing aid. She told me to let them sit about 30 seconds as these will extend their lives a little and it works. That's really nice.

    Then, I had a problem with one of my hearing aids. Rust kept building up because I kept sweating so much. Tracy's fixes only helped for a few days and finally, it got to a point where they completely replaced my hearing aids. And they've been doing great since. She then said that the fact that I might be perspiring walking to our office and then going into an air-conditioned office speeds up corrosion. I think that's what it turned out to be so I'm doing things differently now. That was Tracy again giving me another tip. It's been a happy and successful experience with Miracle-Ear. I signed up and got My Essentials as my hearing aids are past three years old now and that has been wonderful in me getting my batteries every month in the mail. I've recommended Miracle-Ear to a lot of people. My experience with them has been happily successful.

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    Reviewed Oct. 2, 2016

    I went with Miracle-Ear since they were in my area and close to my work. I got the rechargeable behind the ear model because I wanted hearing aids that can't be seen easily and I didn’t want one that I had to change the batteries all the time. The customer service and sales reps have been wonderful. I hear better and I now know what people are saying to me.

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    Reviewed Oct. 1, 2016

    I’m deaf on my left side which can’t be rectified and I got Miracle-Ear's hearing aid on my right side that's very powerful and strong enough to pick up communication from the left side. Their people are terrific and very compassionate with my problem in the sense that I only needed one hearing aid and they found the right one for me. Tara has been very professional too. Anytime I need an adjustment, like making the audio higher or lower, I can make an appointment anytime I want and they find the time for me. If the office is closed, they’d direct me to another office in a nearby town to fix my hearing aid. My life is much better now. I don’t have much problems with my wife not hearing me and me not hearing her. I’ve recommended Miracle-Ear to others.

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    Reviewed Oct. 1, 2016

    I went to Miracle-Ear and the rep said he's got the solution for my problem. He stuck the hearing aids on then I could hear. They were used and several hundred dollars cheaper than a new set but carried the warranty. They work pretty good and I've been happy with them. It improves my hearing and there's quite a difference with and without it. I have a little trouble with some TV shows and certain voices are hard to understand. I can hear them but sometimes it’s hard to make out the words, but it depends on the person and the pitch of the voice. For the most part, I'm satisfied. My wife doesn't yell at me as much anymore.

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    Reviewed Oct. 1, 2016

    I have nerve deafness. I had used different kinds of aids before but when we relocated from New York to Nevada, I had to find a new supplier. Miracle-Ear had an office in Sears where I had been working part-time then so I had gone to the audiologist there. Now, I have a marvelous audiologist, Melissa. She's been very accommodating. She takes care of me and she's almost like a friend. I see her about every three months to make adjustments to the hearing aid and make sure everything is working properly. It's free of charge. I fond that kind of follow-up to be enormously good customer relations. I can't speak for all the other Miracle-Ears but mine is top-notch.

    I had worn the In-the-Ear but not In-the-Canal type for 10 years. They fit me perfectly but after a while, they wore out. Also, since my ear canals are very small, the in-ear type was not inserted into the canal so I had to go with the behind-the-ear type which I've had for four and a half years now and it's the first pair of that type I've had. I like them very much and they're very comfortable. Although when she molded the first pair, that too was very comfortable but I just like this style better. The one I'm using now has been set for my nerve deafness. It has made my life easier in that I can now understand what people are saying and it's not the volume, but it's the enunciation and the hearing aids have been set for my particular problem.

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    Reviewed Sept. 30, 2016

    I tried some hearing aids called Lyric for 30 days which they wanted me to wear 24/7. I loved how I could hear better but I developed an irritation inside my ear. I have a very short ear canal so it wasn't recommended for me. On top of it, they said that every year I had to renew my contract with them for $3,000. So if they had been able to clear up the irritation, I could not have afforded $3,000 annually. That's when I remembered the Miracle-Ear store in Sears at the mall that I go to. I already knew the benefit from hearing aids so I didn't stop and went right to Miracle-Ear for location convenience. When they went out of business, the business was taken over by someone else at a different location and I've stayed with them.

    I can hear birds and the rainfall with my Miracle-Ear hearing aids. I wasn't that bad when I started but I definitely am now. It also enables me to dim background noises if it's a noisy environment like a restaurant. It has positively impacted my life by giving me the ability to hear things and people talking. It's affordable although it was over $3,000. It was offered to me as one of their best for what I wanted, which was, at that time, the short-range conversational range. Their team is terrific, very upbeat and very positive. They totally believe in their product and translate that into their enthusiasm without being pushy. I was impressed with what they had offered me and the kind of people that they seemed to be. They gave me excellent service and they don't charge for follow-up care unless they need an upgrade into a different model hearing aid.

    I know that eventually, I will need to upgrade again because my hearing is not as good as it was even when I started and I know that's coming. But I know I'm not going to be talked into anything. I believe in these people and they're very convenient. They're even having an office opened closer to me than where it moved to from my original purchase. It was a very satisfying and beneficial experience and I have recommended them.

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    Reviewed Sept. 30, 2016

    Miracle-Ear checked my ears and tested my hearing. They said I needed the all-digital and one of the top-of-the-line models that goes into the ear which I got. The team was great and I can now hear better.

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    Reviewed Sept. 30, 2016

    I would recommend Miracle-Ear. I liked the man who waited on me really well. He was very pleasant and courteous. It made a big difference with where I'd go. I tried someplace else but I didn't like the people waiting on me. I first had the hearing aids that went right into the ear. I liked the idea but it bothered my ear. The rep was willing to work with me and gave me a different one, but I'm still having trouble and I seem to get an earache if I wear it too long. It could be my body and how it reacts to something in the ear. But I can hear better when I have the hearing aids on. I only wear them if I'm going someplace and someone is speaking and I need to hear. I probably would just have to talk with the rep again and see what he thinks.

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    Reviewed Sept. 30, 2016

    I knew Miracle-Ear hearing aids had a good reputation and that they're the best. The people at their office here in town, especially Marco, are fabulous. Their sales and customer service teams have been most helpful with repairs and follow-up. They're very pleasant, prompt and generous with their time. They even helped me with my father's hearing aids which were not by Miracle-Ear but they said that brand is part of Miracle-Ear now. They've provided wonderful service. My miracle aid is small, over the ear and has an almost invisible earpiece going inside that people don't notice if they aren't looking for it. It also has a rechargeable battery but I work nights and sometimes up for 24 hours a day and it doesn't last 24 hours. But it's very unobtrusive. This model worked best for me. Having it makes my life easier.

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    Reviewed Sept. 29, 2016

    I chose Miracle-Ear for convenience. I got the one behind-the-ear and so far, it's been good. My interactions with their reps were also good. I’m happy with my experience.

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    Reviewed Sept. 29, 2016

    I knew the mother of one of the girls who worked at Miracle-Ear and she recommended it. It has definitely helped me. I got the In-The-Ear style because originally, I had the behind-the-ear style but I wear glasses and have long hair. I was constantly flipping it out when I would move my hair so it became very annoying. However, I get a lot of feedback and a lot of whistling. I give a lot of credit to the sales rep for everything she’s been doing. We’ve been working back and forth and she’s trying. They’re all working really hard to try to get it the best they can and they’re very pleasant to deal with. It’s been a great experience with Miracle-Ear.

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    Reviewed Sept. 29, 2016

    My mom had been tested at Miracle-Ear before and then I went there and it was very convenient. The sales and customer service teams have all been wonderful. My husband’s insurance would give us a discount of $7,000 so I got my hearing aids for $4,000 something. I got the one that fits down in the ear and back of the ear. I had previously used this style and I liked it. But sometimes now, I wished I had gone and tried a different style because when they’re down in my ears, they get too much wax even though I clean them. Still, everything’s good and I highly recommend Miracle-Ear.

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    Reviewed Sept. 28, 2016

    I had done other researches and at that time it was Miracle-Ear and Bell & Howell’s, which was really expensive. I had gotten some cheaper brands, and Miracle-Ear had their sensitivities for sound. I thought I had to try them, so I did. I’ve had them ever since, and I just got a new pair today. I had been wearing the ones in the ears forever. Then I had to go to a bigger size, and Miracle-Ear came out with new technology and I could go to the smaller size again. We just found out that my ears had changed so the ones I had weren’t strong enough.

    As time has gone by my hearing has gotten better. I still remember when I put them on the first time and I could hear birds that I probably haven’t heard for a while. It’s the little things that I didn't know I was missing. When I was married the first time, that’s when I got my first pair in and the guy from Miracle-Ear says they’re like marriage counselors because the person that can hear can understand why the other person can’t. Through my lifetime now these have become the genesis. When I was coming home one time, I had to go get a motorcycle ‘cause I had taken it in for some repair, and my wife was driving and I heard a clicking sound. I said, “What are you turning in here for?” And she goes, “I’m not turning here. I just turned off my cruise control.” When I’m driving the car and I flip it, I can hear. When I’m in the backseat, I can never hear it. It’s amazing how much better the hearing aids get every time I get them.

    Tom took over for John, but when I did all the stuff with John, he was awesome. He wore hearing aids also. He had the ones inside the ears and he got the ones that go over the ear, which are the ones I got now. It sits behind my ear for hearing, and he said he would never go back and I’m feeling that already. I didn’t know if I’d like them behind my ear ‘cause I wear glasses, but it’ll all work out. Miracle-Ear also has the longest warranty at three years. John told me that if I ruin one hearing aid, they’re covered except for 25%. I could call my insurance agency and if something happened, I know it’d be totally covered.

    What’s nice is that my Miracle-Ear hearing aids are made in Minnesota and I live in Wisconsin, and anytime I’ve had to send one in, it’s back within a week to 10 days, which doesn’t sound like a long time. I could get them back and put them back in my ear, which is cool. They take ‘em apart, they fix them and I usually don’t have another issue with them. They’re the best hearing units out there, they’ve got the best technology and it can help a person hear so much better.

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    Reviewed Sept. 28, 2016

    A Miracle-Ear store was about 15 minutes from my home in another town so I thought I'd go and the guy that tested me was very nice and cordial. I knew I needed hearing aids and decided if I could financially figure out how to pay for it, then I would go with it. The model I have was what their staff suggested. The hearing aids hide underneath my hair. I came home and felt comfortable because of their service.

    It's amazing to have the device. The first Sunday I went to church after getting my hearing aids, I sat in the same seat at where we sat at the back and when things started going on, my world opened up. What also sold it to me was that a guy comes to my city twice a month. He's about a mile right out the road so if I have any problems, I don't have to go over the next town. I have gone several times and he has taught me things I wasn't told when I bought the hearing aids. That was kind of neat because people get hearing aids and then say they can't hear anything so they go back, ask questions, find out and know the answers. I'm happy with Miracle-Ear Hearing Aids. The device serves its purpose.

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    Reviewed Sept. 28, 2016

    I've been with Miracle-Ear for years and I like their product and service. I got a hearing aid that's more hidden in the hair than the kind that's just in the ear because it looks better. I can hear with it better. The sales representative was very professional, knew what they were talking about, and very helpful in giving me a product that meets my hearing loss each year. The customer service team is very good, professional, and they keep their appointments on time. I love the group I'm with and I'm very satisfied.

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    Reviewed Sept. 28, 2016

    My very good friend is one of Miracle-Ear Hearing's people and he’s the one who I dealt with. He's a good fellow, represents them well, and I was happy to deal with him. My hearing aid has impacted my life very well and I could hear better. Also, their team is very knowledgeable.

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    Reviewed Sept. 27, 2016

    A couple of years ago when I needed hearing aids, Miracle-Ear seemed to be the best as it was covered by insurance. Miracle-Ear has definitely helped. I've changed models to a smaller one since I began and have the brown one that goes around the ear. It's working fine and it's not noticeable. Miracle-Ear is also close and their personnel have been great. It's convenient so that helps. For as long as it’s been going now, it's been a great experience. They are perfect to work with and their merchandise and follow up is perfect too.

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    Staff

    Reviewed Sept. 27, 2016

    I heard about how good Miracle-Ear was and so I went with their hearing aid. I was just about deaf. I approached the sales rep and he fixed me up. I used to get those plastic things every two months that would stuck in my ear and I'd have to take a day off to get them out. The hearing aid has been real good. Very satisfied.

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    PriceStaff

    Reviewed Sept. 27, 2016

    I used a different hearing aid before and I talked to them about upgrading. They suggested Miracle-Ear and told me the ins and outs. I have the style than goes in the ear and behind the ear. I liked its price and it was recommended to me. I can't hear a thing without it, period. I can also adjust my phone and get music with it. It's the best in the market I've had and I'm thankful. I got them from Enterprise, Alabama and when I go back to make adjustments, their people are real good at helping me.

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    Staff

    Reviewed Sept. 26, 2016

    My experience with Miracle-Ear has been very good. The father and his daughter at the Miracle-Ear place do very well. They're very nice and helpful. If I had any problem, they took care of it right away. I had a hearing aid before, which was a big monster thing that was in my ear but it didn’t work very well. I got a Miracle-Ear hearing aid, and it works and my wife doesn’t yell at me that much anymore. I went with an over the ear hearing aid which is better than my previous one.

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    Staff

    Reviewed Sept. 26, 2016

    I'm 82 years old and I continued to work. However, I'd had some problems hearing and my hearing was getting worse. It was easy to go in the Miracle-Ear for me because they were located right near a coffee shop that I went for breakfast every morning and I usually passed and parked by it before. The hearing aid that I got fits behind my ear with a mouthpiece that comes around my ear base and into my ear. It's small, very lightweight. I got it because it's comfortable and non-visible.

    I travel and I have used several Miracle-Ear. I had a problem right after I had got the Miracle-Ear. They eventually just replaced the whole thing. I've also had it repaired about twice and then they took it back and replaced the whole issue. I've also been out of town on occasion where I had some problems and have taken them in and have never had any problem. I've always had very good service.

    When I went to an eye, ear, nose and throat physician she did a lot of audiology work in our office and then she told me that there was nothing to be done about my hearing problem and that a hearing aid would be of no use. Then I went a while without doing anything, but I still went to find out if a hearing aid will not do any good for me. What happened to me was miraculous as far as my hearing was concerned. My experience has resulted in an increased hearing and working with the staff at every Miracle-Ear has been rewarding.

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    Reviewed Sept. 26, 2016

    Miracle-Ear is a reputable outfit so I tried it three years ago to see where it goes. I purchased the In-the-Canal style hearing aid recently because it's hidden but it hasn't arrived yet. They're not the fastest company as far as customer service. I had a very poor response from them this year and I'm not satisfied with the way they handled it though it is not all their fault.

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    Response from Miracle-Ear Hearing Aids

    Thank you for sharing your experience with us. I apologize that we did not meet your expectations. A member of our Customer Care team will be contact you in to learn more about your service issues so that we can improve our performance. Thank you, Andi R. Customer Care Manager

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    Reviewed Sept. 26, 2016

    Miracle-Ear was convenient for me. Their staff members are great people. Each time I go back, they do a great job of cleaning up the device for me and getting it ready to go again. The young lady that takes care of the desk area greets me and makes me feel at home when I walk in. The doctor is fantastic and not only takes care of my hearing problem situation but is also a friend. We talk about things and I feel very comfortable while I'm there. I'm very happy with my hearing aids. It's been great because before I was always asking people "what?" but now the hearing aids made things a lot simpler for me.

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    Customer ServicePriceStaff

    Reviewed Sept. 25, 2016

    I went to Miracle-Ear and they said I needed a hearing aid so I went with the model that they suggested. They're good hearing aids and I can now hear clearer than before. Both the original customer sales and customer service teams who have helped me and the new ones always do their job well and have been good people. They received me well and have been friendly with all customers. The salesperson, as well as the lady who sits in their store were professional.

    I would have not taken the loan if in the beginning I knew that they would still charge me an interest on my loan even though they said they wouldn't. I'm living on SSI and it's not that much to pay with that money. I'm paying $30 per month and that makes a lot of difference for a person who lives on the SSI, but they said they can't give me the hearing aids for free so I pay every month but they are charging me interest. Some people get their hearing aids from Medi-Cal and Medicare, and if Miracle-Ear finds out how to do that, a lot of people will go with them because they're a company that's known to man people. Also, it will be better if they would use a machine in checking a person's hearing ability, not just through their people.

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    Staff

    Reviewed Sept. 25, 2016

    Miracle Ear made a lot of difference for me, I can hear better now. I have to say that all of the people who I've dealt with are some of the best ones I've ever dealt with. I'd highly recommend them.

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    Staff

    Reviewed Sept. 25, 2016

    I’ve been a Miracle-Ear user for at least five years now. I had the one that hangs around the ear. With that, I can hear better at the concerts and I can hear the actors better. I need it when I’m out in a crowd. They work absolutely fine. I didn’t need anything done except to have the hearing aids cleaned but my interaction with their reps have always been pleasant. Early this year, their rep made some adjustments through the computer to make them a little more sensitive and he was a very nice man. So far, everybody’s followed up and done their job, and I'm pleased.

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    Staff

    Reviewed Sept. 24, 2016

    Edwin ** is the very Best. This man know his equipment very well. He is a 10 "PLUS". He has lots of patient with the elderly people. Listen to you and can FIX your problem 100%. I drive 100 miles one way to see this person and he is worth it all. So everyone that lives in the city of Carson Calif, you have the best. Edwin ** is great. I LOVE the WORK this man does and I know everyone else will too. Like I said he is a 10 plus on all his work.

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    PriceStaff

    Reviewed Sept. 24, 2016

    When I went to the Miracle-Ear store, I felt comfortable with them and their pricing at the time. Everybody there was polite, not pushy and explained things. The model I went with was the one that's smaller, fits behind the ear and goes into the ear. Their staff recommended that one and it seemed a better fit for me. My Miracle-Ear Hearing Aids have helped me a lot.

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    Customer ServiceStaff

    Reviewed Sept. 24, 2016

    I've been with Miracle-Ear since I was about five years old. It's something I grew up with. The hearing aid works great and I wouldn't be able to hear without them. I'm still very hard hearing, but I can go to them and say that there’s something wrong or my mold is getting a bit loose and that I need to get a new mold. The customer service and sales teams are great and very quick to respond. I've never had an issue with either getting a replacement or talking with my local provider. They're always available. A few months ago, I had to get a filter replaced in one of my tubes and they were available within two hours. I was out in Palm Springs last year and there was a Miracle-Ear there. I visited in and got a battery pack because I didn't have any batteries on me at the time and it was readily available.

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    Staff

    Reviewed Sept. 24, 2016

    My husband got Miracle-Ear first and then I got them after that. I wasn’t happy with the Lansdale office at all. They had too many different people. Every time I went, it was a different person. When I left, I had a problem because I had this high piercing screech that came through all the time and it didn’t make sense. The lady in Lansdale didn’t seem to know what she was doing. Scott was there at one time, and somewhere along the line we interacted with him. He's excellent so we followed him to Willow Grove and we're fine. He listens and takes care of my problem. He takes the hearing aid apart, takes care of it, puts it back together again, and we’re good to go. It’s been successful and I'm hearing better.

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    Customer ServicePriceOnline & AppStaff

    Reviewed Sept. 24, 2016

    I have a severe hearing loss in my left ear and a moderate one in the right part. I hear very well with the hearing aids. I had been to two other providers and I had a falling out with both of them. One was NewSound. I was supposed to have some new hearing aids come in. It was taking a long time and they couldn’t be bothered to find out where they were. So I left them and went to Beltone, and they had a worse problem. I had a young guy working for them and ultimately got killed in a boating accident and Beltone didn’t bother to have somebody else coming in to take care of the patients and giving out their hearing aids. I had a new set of hearing aids that came in and I thought it was poor that they didn't have anybody to dispense the hearing aids so I searched around again and I found Miracle Ear.

    The regular guy that I deal with is a doctor and I admire him quite a bit. He had the experience of working in the hospital for 25 years. He was always in the audiology department and was the director of the whole thing for 20 years. He is a medical doctor but had gotten tired of administration and he liked the idea of being one on one with patients. He retired and went to Miracle-Ear to see patients on a one-to-one basis. He knows what he’s doing and he has taught me some things. There are times when he’s had some health issues and was out for a couple of days. Miracle-Ear would then bring somebody from another location that is knowledgeable and takes care of the patients. I’m never left without somebody that can see me.

    I’ve been able to afford Miracle-Ear the extra months. I had the Concha on the original hearing aids I had from them. That’s the cover to the ear and goes toward the back, which helps to keep the hearing aid from slipping. But I couldn’t get my finger in there and so the doctor took them off. It had 30 days trial and I was never told about that. I was shocked when I went there and it had expired. Then I had custom-made earpieces done. The doctor had quoted me the wrong price. He had told me it would be about $150 and Miracle-Ear wanted $275. He went back to the company and told them that he made a mistake on that. The company would not relent and told him that I have to pay $275 even though he quoted me wrong. To his credit, he stood up for it and told me to pay $150 and he paid the difference.

    I have purchased the latest instrument. I use what they call their GENIUS technology. However, I didn’t know I was using its app wrongly. I use rechargeable batteries. The whole thing goes in the recharger and the little pieces that go behind the ear have little contacts on it and that’s what makes contact with the charger. It goes in every night and recharges for six hours and you’re good to go for another whole day. And you don’t replace batteries except once a year. They were doing it one time and then they quit.

    They would go back to whatever the default was; not taking into consideration that someone may have used the app to change the setting. So you have three minutes to put the hearing aids in your ears, fire up the smartphone and start the app so that the hearing aids would detect the app. And from the smartphone, you can adjust it where you wanted it. I told Miracle-Ear that they need to change that because it isn’t right. But I found out since then. I was having a problem with some feedback which sounds like birds chirping sometimes. And the problem was because for speech recognition particularly, I have the tone, not the volume. The volume was still in the middle. This technology is designed to be able to adjust. And it didn’t have any way to go but go down and that was becoming a nuisance.

    The doctor told me, “It’s just trying to adjust in the only way it can because you had it to the maximum. What you should do is go to the default midway and then if you need to adjust it, do it a little bit. But don’t go as far as that because then it won’t have a tendency to bring it down like that. It thinks it doesn’t need as much.” And so, I started doing it that way and I haven’t had the problems with it anymore. I have the clarity level per the default set up a little bit. The technology is good and the sound quality is much better.

    However, there are a couple of points that I would make as an organization. I find Miracle-Ear to be a very greedy company. They need to wake up and realize that the majority of users of hearing aids are older people. And older people do not have the income that they did when they were young and were fully employed, and yet Miracle Ear doesn’t seem to do anything. I wish they’d realize that Medicare and the insurance companies are not paying for hearing aids, and that really doesn’t do most people any good.

    People like me are having a hard time affording it. I’m retired and on Social Security. These hearing aids that I have are like $8000 and I know they’re making a ton of profit. They have a thing called Customer care where it says you can finance it and make payments every month without paying interest for a year but that doesn’t help retired people. Because when you’re on Social Security, it’s not like when you’re working. You don’t get paid the same day every month.

    Then there was a time that I came there and the doctor was with a patient. He then came out and told me that we had 15 minutes. I said that I expect to be there as long as I needed to be when I see a doctor. I need for him to be able to take care of whatever the reason why I’m there. You can’t accomplish anything much in 15 minutes. So he told the girl who sits at the front to make sure that she would set me up an appointment with him for 30 minutes every time, and even when I would come in to get the hearing aids cleaned, I should tell the girl that I need to see him as well. He made an allowance on that and I got really mad. I think that’s dumb and it’s not worthy of stupid. There’s no reason to treat people like that. I threatened them to never come back.

    I’ve been close friends with him and did a lot for him too. I bought him tools and had a good relationship with him but I’ve been getting irritated with that. I told him, “I consider the company nice. This is not a reflection on you or anybody that’s working at this office here.” I have no problem with the staff nor the guy that he replaced who was the first one I dealt with and was very knowledgeable about what he was doing. But I do have a problem with Miracle-Ear charging through the nose every time you turn around for something. That’s ridiculous. But the experience with them has been very good and as far as patient care is concerned, it’s excellent. I already have recommended them to friends of mine down at church.

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    Reviewed Sept. 23, 2016

    I have been wearing hearing aids for probably 20 years and was in the market to buy a new one. My wife went to Miracle-Ear first and then I went with her on one of her appointments and I listened to Kerry, the audiologist. I was so impressed with how well he explained everything that I said, “So what kind of a deal can you make for two?” The behind the ear model was the best hearing aid Kerry had because I've got bad deficiency there. To take care of the problem that I had versus what my wife had, Kerry put me in an upgrade that has worked perfectly.

    I’ve had three other companies and a lot of different audiologists over 20 years and, by far, Kerry was the best I’ve seen. I found him the most knowledgeable of three other companies that I have done business with. He could explain things at the consumer level and make it extremely clear what he was talking about. He didn’t use a lot of technical terms. He brought it down to lay people’s understanding of hearing aids.

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    Reviewed Sept. 23, 2016

    I wasn't doing very well in a corporate setting especially in meetings with auditors. Since using Miracle-Ear hearing aid, I'm able to now attend those and understand what's going on there because I can hear them. The Miracle-Ear sales and customer service teams were great. They explained all the different kinds of hearing aid styles to me because I was thinking about getting the one that's put in the ear canal. They explained to me the difference and we chose the one that’s put behind the ear then I have a wire that goes down into the ear canal. They gave me immediate service and they're very attentive and cheerful. They always have a friendly office. The people there are really good experts.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2016

    Miracle-Ear has helped me hear my grandchildren and the TV a lot easier. I'm using the in-ear model which works better for me than the outside-the-ear which I tried at the doctor's office. Their staff are a little more down-to-earth compared to those from other companies and their customer service has been excellent. They're not intent on selling and that they only upgrade it to what best works for the customer's side. Dealing with them has been very easy.

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    Installation & SetupPriceStaff

    Reviewed Sept. 23, 2016

    I went to a Miracle-Ear clinic and the lady that made the appointment was very courteous, warm, and cheerful. The next guy I talked to was a technician who was very knowledgeable, professional, and courteous. He did the examination, turned me over to a sales person who was a representative of the company. I was impressed by the fact that he didn’t try to sell me the highest priced set of hearing aids that he could. He made it sound like he was trying to meet my needs rather than fill sales quota. I got the behind-the-ear hearing aid, the one next to the least expensive because I’ve only got a 25% hearing loss. It has helped me hear the tones that I didn't hear. I've gone without it for days at a time and then it begins to annoy my wife because I turn the TV up too loud. I have recommended Miracle-Ear to others.

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    Reviewed Sept. 22, 2016

    They had a Miracle-Ear office at Sears department store. When we were there, we wandered by and discovered that we could have a free hearing test. So, we did that and decided to get from them because their products were handy and they were nearby. Our hearing aids have been a great help and their people are very nice. They're very accommodating and they have a really good attitude about wanting to have us hear better. They were very willing to go out of their way to make sure that we're comfortable with what they're testing us on and answered questions. They've all been great. The fellow that we go to now is not in Sears anymore but he's a super guy and he's done a lot of good for us. In fact, he just did another test on us not very long ago because they had some new testing that came out that he was trained in and it enabled him to be able to give us a little better quality of hearing in the hearing aids.

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    Reviewed Sept. 22, 2016

    I noticed that my wife's hearing was going bad, and we looked up on the internet that Miracle-Ear was supposed to be the best. We got the one that wraps around her ear because her hearing loss was so significant, and now, she got her hearing back. Miracle-Ear is very much recommended.

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    Customer ServiceStaff

    Reviewed Sept. 22, 2016

    Miracle-Ear was the one nearest to me and I wanted my ear tested, then I looked at their technology and decided that they were as good as any of their competitors. I got a behind the ear because it was of those models where people saw very little of it, since I was concerned about others that I've seen which were massive and horrible looking. Also, the design was attractive and I decided to go along with it. They’ve been able to recommend the technology I’m currently using and it's an improvement over what I initially had. I have the latest and greatest technology and I’m satisfied with the service I’ve had with them. Their customer service team has been a first-class and super team. They know their business and they helped me use the hearing aid much better than I would normally have done. I would introduce Miracle-Ear to anyone I know that has a complaint similar to mine.

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    Customer ServiceStaff

    Reviewed Sept. 22, 2016

    My daughters who is an RN took me to Miracle-Ear four years ago. She took a test first and then I took one. Miracle-Ear helped a lot. My hearing aid is the one that comes all the way behind my ear and it has a little tube and then it goes into the ear. They talked to me about that new model and I may do that later. I just renewed my ears warranty. The new one would wrap around and you can turn it up and down with your cellphone.

    Miracle-Ear sales and customer service teams have been great. Every time I've gone by there they attend to whatever needs to be attended to. The last time they sent my hearing aids to Miracle-Ear and came back with a brand new set so it's always been good. Betty at the place in Lansdale is exceptional. She does a great job representing Miracle-Ear.

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    Customer Service

    Reviewed Sept. 21, 2016

    When the audiologist told me about my ear and my hearing loss, I got Miracle-Ear and have been with them for a long time. got the hearing aid that hangs on the back of my ear and it's comfortable. It really helps me hear and it fits in the right place. I can certainly hear better with the Miracle-Ear like if someone calls me. I can make sense of what I’m hearing and I don’t have as many problems. It’s a good one. Their customer service has always been good too.

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    Staff

    Reviewed Sept. 21, 2016

    My husband had been to a different hearing aid provider and wasn't satisfied with it. Then, he heard about Miracle-Ear and decided to check and try their hearing aid. I had the hearing aid that is formed in the ear at first, and then they changed it. Now I have the hearing aid that's a little cone that fits in the ear because my doctor said that style is going to be better - the doctor has been wonderful. Plus, the team is very good. Miracle Ear makes me a little easier to hear people when they lurk. Sometimes my ears will pop and I can hear really good, and other times, they go back to where I feel like I need the hearing aids. I'm glad that my Miracle-Ear hearing aids are available.

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    Reviewed Sept. 21, 2016

    I had Miracle-Ear hearing aids many years ago and I liked it. But at that time, they did not carry the newer style that I wanted. They were the full In-the-Ear hearing aids. I wanted something smaller that went in a little bit deeper and not so visible. That's why I got away from Miracle-Ear and tried two different brands, but I didn't like them. So when Miracle-Ear got on the bandwagon and since I liked their hearing aids, I went back to them. Now, I have the Behind-the-Ear model that has a little tiny piece that goes in the ear. I chose it for comfort. Compared to the past, the Miracle-Ear sales and customer service reps have been phenomenal. They really seem to care about me and what I've got. They follow up on what they say and I'm impressed with that. It's been an all-around good experience for me, simply the best. I have recommended others to go to them and they have.

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    Reviewed Sept. 20, 2016

    My mother had hearing aids with Miracle-Ear. She had good service with hers, so when I needed hearing aids, I went there. They did a hearing test and told me what was going on and fitted me right up with them. I got the one that is over the top of my ear and then I have a little bud that goes inside. I wanted something I could take out pretty easily because I was working when I first got them and I worked with a lot of heavy machinery. That way, I didn’t have to listen to all that extra noise. They're really nice and they work well. I'm really well pleased with the product. Now, it's easier for me to hear what's going on. It’s an improvement.

    I've also been well-pleased with the people at Miracle-Ear. They know me by name when I come in. If I have a problem, they take care of it right away. Their reps were really knowledgeable. They answered my questions if I had any. I go for a monthly cleaning and they're always pleasant and smiling, so I really look forward to it. They’ve done really well for me. If I had any problems with the hearing aids, they’ve been able to rectify them. If the buds were uncomfortable for me, they're able to change them around.

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    Reviewed Sept. 20, 2016

    I had a hearing aid from Hearx about 15 years ago and it was terrible - $2,000 wasted. This time, it was a shot in the dark going for Miracle-Ear and it turned out to be a good experience. The hearing device I got goes in the ear with a little cord that goes up to the amplifier which sits behind my ear. I've had it for three years now. It's an excellent hearing peace that's very comfortable, only it gets worn out after I've had it for 16 hours in my ear. The first guy that I was dealing with was very good. He took care of the issues I had, which weren't many. Now, I have a different guy and he does just as well.

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    Staff

    Reviewed Sept. 20, 2016

    I had hearing aids from another company and I wasn't happy with them so I thought I'd try Miracle-Ear, and my experience have always been wonderful. I have the over the ear model because it felt comfortable to me. It's really made a difference in how things go. I understand people now, instead of missing out on most of everything. Moreover, they're people are great, friendly and kind. I'm in touch with them every three months. They make sure I come in and have my ears checked and my hearing aids cleaned up. I really enjoy them. It's a very consistent service and I feel real comfortable with everything.

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    Staff

    Reviewed Sept. 20, 2016

    I heard about Miracle-Ear Hearing Aids through an ad in the paper. I had hearing aids from the VA and I couldn't hear with them so, I tried Miracle-Ear. I got myself the close type that's about seven grand. I was hoping that would be more comfortable than the other ones. Although it still make my ears itch, I still wear them when I got to and I'm hearing a little better with it. Their sales rep was good. I'm impressed with him. Overall, I'm satisfied with them.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2016

    I saw Miracle-Ear on a newspaper ad then I went in to visit. I liked them so I bought a hearing aid they recommended. I'm really not able to hear better with the device since I never had a problem with volume but rather with enunciation. I still have a problem with that. Their representative told me to turn the hearing aid up but if I do that, I hear every little thing very loudly and it drives me nuts. Nevertheless, their customer service team is very conscientious, they remind us of appointments. They also routinely clean the hearing aids. Miracle-Ear is definitely still worth a try.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2016

    I got a Miracle-Ear hearing aid that's Behind-The-Ear. I've used different kinds of hearing aids before and this is the best one I've ever had yet. Maureen and Dave in Oceanside Boulevard are the best customer service people I have worked with. They work with me, and they're super. They check on my hearing aids regularly and as a matter of fact, I have an appointment next week. I attend a lot of meetings and everything seems clear now. I can hear and understand people and I don’t strain and read lips. Miracle-Ear has excellent service, are very patient, and to me, they're number one.

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    Staff

    Reviewed Sept. 18, 2016

    I was having difficulty hearing things, missing things here and there, and it was bothersome to me emotionally. I needed some assistance, and Miracle-Ear was there. They were very helpful. I got the little battery and machine behind the ear with a line that comes down and inserts into the ear. I have them cleaned and have new tips put on several times. Miracle-Ear has really allowed me to be closer to people and understand them well. Whereas before, I was uncomfortable realizing that I wasn't understanding what was going on at times. In fact, it improved my mood from "Oh, what the heck. I don't know what's going on here" to being involved with a lot of people on a closer level. Miracle-Ear is remarkable.

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    PriceStaff

    Reviewed Sept. 18, 2016

    I'm very satisfied with Miracle-Ear and I like them. My hearing aids were a little expensive but they're great. I have the model that goes behind the ear and I can hear better since I got them. Their reps were very nice and I liked what they did. They knew what they were doing. They were excellent and very good to me. I would recommend them.

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    Reviewed Sept. 17, 2016

    It’s difficult enough as a person gets older because you do tend to become invisible. But if you want to keep active as a part of the community and the society, you obviously have to be able to have clarity in your hearing. If you keep saying, “what, what”, would you repeat that? You become very self-conscious about it. And so I find that since I have joined a couple of groups of people that Miracle-Ear has become very helpful. I could not have operated without the hearing aids.

    I was very satisfied with the explanations of Miracle-Ear and so I did not compare them to any other hearing aid companies, other than the one that I had been connected with before in another State. I originally had the little ones that you pop in your ears and have to replace the battery constantly. I've worked with those for three and a half years or so. These always felt like I had my finger in my ear. It was uncomfortable. It was tolerable but it was not the most comfortable sort of hearing aid.

    The one that I had that use the battery were running close to the end of their life expectancy as far as providing the best. Then just a year or so ago, I treated myself for which I will still be paying for a couple of years, a more enhanced model that I use the charger for. So the one I have now is a lot more useful and is a lot better. It's obviously lighter weight and just this doesn't bother me as much as the other one did.

    The most outstanding for me is the relationship I have both with the person I deal most directly with and the receptionist and they both have been extremely outgoing and extremely helpful. I've always had nothing but kindness from both Eugene and Robin, people at Miracle-Ear. Eugene takes all the time that's needed, never pushes me, never in a hurry. I find that if you want to wear hearing aids at least have somebody who takes care of them for you and explains issues that comes up, is great help. The receptionist Robin is always as Eugene very patient. I've been very satisfied with the care that they have given me. Any questions I ask were answered and there was always a perch of people whoever I spoke to was patient. That is the necessary quality when you're dealing with older people.

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    Customer ServiceStaff

    Reviewed Sept. 17, 2016

    Miracle-Ear had an ad in the paper, so we went in and talked to them. These two people first started out and we went in to see them, and we've loved those people ever since. Their customer service teams are excellent and really are a treasure. They are awesome people. They are very kind, knowledgeable and they’ve become our friends. I enjoy going in to have my hearing aids checked with them. I got the one that’s put in and over my ear. I'm surprised of how I'm not able to hear anymore, and these hearing aids have impacted my life a lot.

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    Miracle-Ear Hearing Aids Company Information

    Company Name:
    Miracle-Ear
    Address:
    5000 Cheshire Parkway North
    City:
    Minneapolis
    State/Province:
    MN
    Postal Code:
    55446
    Country:
    United States
    Website:
    www.miracle-ear.com