Miracle-Ear Hearing Aids Reviews

My elderly parents also purchased the Miracle Ear hearing aids for my Dad and they have not operated the way we had hoped; we have been back a couple of times for adjustments and complaints but we are beyond the 30-day trial period. The result has not been good and now my 90 year old dad has these expensive hearing aids that really don't help him and he has to continue to make monthly payments. Has anyone litigated this in small claims court?

The hearing aids didn't fit comfortably and I kept going back week after week. I tried to return both of them as I was getting disgusted with it and they told me if I returned it they would have to take 3000.00 of the 6000.00 I paid. The hearing aid in the right ear itched so they took off the mold and gave me something else. This was worse so now I am waiting for several weeks now for another replacement. This is so totally unfair, but I signed a contract and now I am paying for it. I should have read the comments from the other people before I went to them.

At age 75 I lost my hearing in one ear and went to Miracle Ear in Ormond Beach FL. and purchased a hearing aid and paid cash with the understanding I had 30 days to return for a full refund. The salesperson was very nice so being my fault and trusting her I did not read the fine print. In a few days after a doctor visit I found out I had a restriction problem which was cleared and I could hear great so I returned the hearing aid. I just received my refund which was short 420.00 and if I had read the fine print I would have seen the fee. However she wrote on the sales paper "lifetime batteries free" and the free happen to be beside the fee of 420.00 so somewhat misleading. JUST READ THE FINE PRINT. I wish I had a product to sell with full refund but I could keep 420.00 if the product was returned. Their warranty is misleading and I think senior citizens are being ripped off.

I was displeased with the hearing aids as they did not do what I was looking for... After several attempts to adjust them and they still did not do what I expected I told the gentleman I would like to return them as he had told me previously that I did not have to worry about the time limit. Yet when I wanted to return them they would not accept them and they refuse my effort to return them and kept my refund in the amount of $4881.50. I am an 84 year old gentleman in a wheelchair and have to depend on people to transport me and that is the reason I was delayed but I was not too concerned as the man that took care of me told me not to worry about the time limit.

I was told the new hearing aids would clarify speech. They did NOT work the way I was told. I brought them back a week after purchase. Susan **, miracle ear employee in Vancouver, WA, "twig" them. Said they would work as they told me at the beginning. They DID NOT. Brought them back 2 more times and, then, asked to have my original hearing aids back but Ms. ** refused to oblige. By that time I was out of my 30-day return, therefore she would not help me (other then continuing "twigging"...). I am surprised how Miracle Ear entrapped me into purchasing their top model saying that they can do what NO OTHER can do. After spending $6,000, I NOW DO NOT have ANY hearing aids. Miracle Ear won't give me a refund and return my old hearing aids.

Purchase it on 11/8/13. At that time it worked real well. Since that I have had it checked many times & don't seem to be getting any better. I paid $ 2300.00 for it model-ME3150. What is happening now is when I try to hear tv, people talking, music at church & radio it sounds like I'm in a 50 gal drum or in a tunnel & can't understand anything. I believe I should have a new one because I think this one has a defect. This is bad when I am deaf in my other ear. There is something not being adjusted right or it is just not working right. Is there anything that can be done at no cost to me because the way it is working?

In lasalle il recently changed technicians and the new owner, manager is rushed, doesn't take time to listen, just quickly grabs equipment, pulls on it and hands it back. And then the hearing aids rubbed and hurt, he just said to give it time. It seems he doesn't care or is too busy. Previous technician was very patient and caring and this new man is such a bad change. We don't even get the basic care as set up on your website. Very disappointed in this current service.

Took possession of my hearing aids August 13, and started with problems from the very start. Had to make several trips during the very short time I had them in order to have them worked on, adjusted, or whatever.... but it did not make any difference, as they simply did not do any real good. I only had them for three weeks, but decided to return them and forget about it.... just not worth the effort and expense going back and forth and not getting any meaningful use from them.

This last time my hearing aid only lasted for about 12 hours and started the same thing I took it in for. Excess noise. I have been back for replacement, adjustment and cleaning at least 12 times in the past 12 months.

My wife and I went for testing, we were told that both needed hearing aids, top the line cost over 14,000 thousand dollars. Went to Costco for a testing. My wife did not need hearing aids. I needed only one in my left ear.

I have a severe profound hearing loss and have taken my aid to the Miracle Ear facility regularly for cleaning. When the aid loosened I took it to my appointment on May 27 when a new technician broke it. I prayed everyday for a way to address it and thought prayers were answered when I received a call from a new receptionist at same place. I told her the technician broke my aid. She called a few days later to say this bothered her and bring it in and it will be repaired free. This is when the technician lied. Said he did not break it and things are still unresolved.

On May 14 I bought a reconditioned pair of hearing aids from the Sparks, Nevada and I have had issues with the left one not working from the very beginning. The sales associates Brittany and James became very rude when I kept coming back telling them the left one was still not working correctly even after it was sent out for repair. When I called again on August 6 I was treated rudely and when I told them I was going to corporate the response was they do not need to be treated this way and I hung up the phone after this. Bottom line it still does not work and I am contacting corporate to see what they are going to do.

I bought hearing aids at Miracle Ear in Gainesville, GA. I was told if I returned them I would have a 15% restocking fee. After two weeks of wearing them, I couldn't understand people when they talked to me. It was still a mumble. The clarity was not clear. After two weeks, I returned them and they charged me $625.00 to return them for stocking fee, which I thought anyone had a 30-day return policy by law. If it had been over 30 days, I could understand but I feel like that was a very expensive 2 weeks... I wish I had never have dealt with them. So if anyone buys from Miracle Ear, make sure you know for sure they are perfect or do not wear them out the door... I am very discouraged now of even buying a hearing aid. I do need one but don't want to be taken advantage of again...

I think I have set some kind of record for maintenance and repairs at the Sears Miracle Ear in Cerritos, CA. Since I purchased two Miracle Ear CIV aids for $3600 in November 2011, they have been repaired a total of 22 times EACH with an average wait time of 7-10 days per repair. They would function okay for about a month, then slowly begin to die. Each time they came back from service, they were great... for another month or so. Then they would start dying again.

I purchased 2 hearing aids from Miracle Ear. I've had them fixed several times and the repairs don't last much over a week. I'm tired of having to come in to get them fixed or adjusted all the time. I lost one and they told me I could get it replaced for $500. Why should I pay $2000 for one when I could get one for $500. I bought a hearing aid for $29.95 that you don't have to buy batteries for because it comes with a charger. I can adjust the volume myself. It works just as good as Miracle Ear. I feel Miracle Ear should replace mine for free because of the high price I paid for them. I would not recommend these to anyone.

My 93 year old father bought a hearing aid in the Sears store from Miracle Ear in Ventura Ca. He returned numerous times complaining of not being able to distinguish words. The sales people talked him into giving it more time and promising to extend his trial period. When he attempted to return it, they said he had waited too long, then offered to return $300, then $500, then $1000. Only when Sears was contacted and legal action threatened, did they finally return my dad's money. Do not do business with Miracle Ear. Sears is aware of this.

The top of the line was purchased, RIC BTE for $5500, September 2011. I was also sold a computer program that was to help me understand the words being heard with the hearing aids. Another $100 was spent. The technician said to try molded ear pieces, another $75.00. I have been in to their location dozens of times complaining of squealing. I asked the technician to turn the op-amp down as the gain was too high on the high tones. Both hearing aids have been sent back to the depot to be checked out, and came back doing the same squealing. As of the first of 2014 they have closed and relocated some place else. My recommdation, DO NOT BUY THIS PRODUCT

My mother-in-law, who is turning 89 in a few days, has been having trouble with her hearing aid. She called the miracle ear rep. that she had and first the woman told her that she would meet her in Leadville, CO to look at her hearing aid. She told her that traveling an hour plus each way would not work and that she wanted her to come here to fix hearing aid. She told her that she could not do that and when she tried to get her to come here the rep. for miracle ear, she hung up on her. The rep. they sent once was over 4 hours away but told her that miracle ear would make sure that her needs were taken care of and that she would not have to travel anywhere. Is this another company that takes advantage of elderly people?

trying to give him every chance to make them right. Had a different person here at Va. Beach to try and they still did not help. I am out $5500 for nothing and am retired with limited means.

I encourage everyone in the market for hearing aids to seek out independent audiologists. Since you are reading this on your computer, search out brand reviews and prices. I originally talked with Beltone and then Miracle Ear because they advertise so much and have serviced offices everywhere. I went to Miracle Ear and the prices seemed way too expensive, but I was able to negotiate a "savings" of $500 for the lowest quality devices. They do not stock any hearing aids, so I had to wait. After a week of waiting I searched out an independent audiologist.

They claim they are only hearing aide distributors and have no knowledge of any tools needed for the hard of hearing and if you ask for help, they get mad and upset with you and say over and over, "We sell hearing aides, clean, and adjust but nothing more and have no knowledge." The receptionist was rude and yelled at me for asking for help.

I bought a new hearing aid Last year about this time and I have had nothing but problems with it. It has been replaced three times because it falls apart and every time I tell the woman at the Sears mall in Clearwater, she states I can't do any thing about it, that I must keep dealing with Miracle Ear no matter what goes wrong!!! I am very unhappy with Miracle Ear Hearing Aid. I have one in the other ear and I have never had a problem with it so I know there is something wrong with the one I have from you and I want my money back so that I can get one that doesn't break every other month!!!!! The one that you sold me is a piece of junk and must be replaced every other month so I ask you to check this out!!!

After reading so many poor reviews about Miracle Ear Hearing Aids, I was compelled to share my positive experience. I purchased behind-the-ear hearing aids for both ears a few months ago. I also bought a remote that allowed me to use my cell phone Bluetooth to answer and talk on the phone and listen to wireless iTunes, Pandora, etc. They are very small and they have been undetected by people who would tell me if they noticed them. They work flawlessly and have really enhanced the quality of my life. I can now hear well for the first time in a number of years, even in high noise environments, such as restaurants. My experience with the local Miracle Ear representative was also very positive. Eric ** here in Roseville, CA was very professional and pleasant and set up my hearing aids with great skill. I have met with him in three weekly appointments where he made necessary adjustments to accommodate my hearing needs and to answer any questions I had.

Got hearing aids that cost $5,618,00 and worn less than 3 hours. Ears swell up. Now I understand that if he didn't just like them, they would keep $300.00 ($150.00 each aid). But he couldn't wear them. They wanted to try out other ones. He didn't want to chance that. But to keep someone's $300.00, that's just wrong. I do agree with the others. It's all about the money. This office is in Hanover, PA. I cancelled the check. All they had was $618.95 ($18.95 was S&H). She gave back $300.00 of that. I think that we should have gotten a full refund. Well, I hope this helps others. BEWARE before you AGREE.

I have used Miracle Ear for a number of years and basically had very little problems. I, too, have experienced sporadic chirping for no apparent reason and they could never figure out what caused it because, of course, it never happened when I needed it to. My complaint at this time is that I purchased new aids and was told my insurance company was going to pay all but a very minimal amount. Once we realized that there was a mistake on the part of the insurance company, I called ME corporate describing what had happened and told them I needed to talk to someone that would authorize my returning the aids in the event my insurance did not come through. It was 5 days past the 30-day allowance. I went through all the details, and afterwards was told someone else would have to call me back. NO CALL. I waited a few more days and went through the whole situation again and was given the same response. AGAIN, NO CALL. I really held Miracle Ear in high regards until this. They couldn't even give me the courtesy of a return call even if the outcome would have been that I couldn't return them. Turns out I did not need to return them, but after reading these blogs and my situation, I am starting to regret giving them my business! I would NOT recommend them from now on.

I went through a free 6-month trial with Miracle Ear. They fitted me with hearing aids that you had to lubricate and then squeeze them into the ear canal. I believe they wanted me to pay for junk hearing aids that nobody else wanted. When I told him that I was not going to buy hearing aids that were very uncomfortable to wear, he then brought out his top-of-the-line hearing aids and tried to convince me to buy those. Because of hearing of others not happy with Miracle Ear, I wouldn't buy his better hearing aids either. Once they get your money, I don't think they care about you...

I have had numerous problems with my hearing aids... If they do work, it only lasts a few days. I have been back and back and get the runaround and no results. I am so sorry I ever bought from them without first checking with Consumer Reports or BBB, as it is obvious I am not alone. My friend bought hearing aids from Costco at less than half of what I paid and they work like a charm... plus service is available in their stores. The first office I dealt with was at Eden Prairie Sears store. The original person I worked with was very good but she, like others, didn't stay long. They closed that office (without notice) and there was no office for a period of time.

I purchased my hearing aids in November 2012. I thought I would have a miracle with the aids. Not so. They go from just right to loud or to low. I went back for adjustments in 12/2012, 01/2013, 02/2013 and 03/2013. In March I made an appointment for June 6, 2013. The right aid is now dead. I put them in the charging stand one night and the next morning the right aid would not come on. Several times I thought the right aid had gone dead, but I would start to remove it and the sound came back. They would chirp all the time when there's no loud noise. If I had the choice to buy hearing aids again, I would not choose Miracle Ear. Over $5,500.00 totally overpriced. That was with a discount of buy one and 1/2 on the second. I guess I was hoping for more than they can produce.

My mother-in-law is 84 and lives on a very low income. She needed a hearing aid and saw an ad for free hearing test at Sears in Marion, Ohio. When she found out how much they cost, she told them she couldn't afford it. They then talked her into getting a Sears credit card with so-called reward system. And if it was paid for by a certain time, she would receive discounts. There were no rewards, no discounts and a lot of interest charges. Three days ago, she dropped her hearing aid and ran over it with her power chair. It broke into a million pieces. She called the store and the lady said, "Oh well, bring it in and we will help you."

After 14-15 months with new hearing devices (two I've had problems), one quit completely and could not be repaired. John ** sent the device back to Miracle Ear. I got it back 2 weeks later. Within 4 weeks, I had trouble with both hearing devices. Again, John ** sent them back. Within 2 weeks, I had 2 new devices or rebuilt. Within 24 hours, the right aid fell apart on the back where the tube sits. I am scheduled to see John ** tomorrow, May 21st. For spending nearly $5,000.00, I feel I should get at least a year without constantly running back with defective hearing devices. After my visit tomorrow, I will be contacting the Better Business Bureau.

On January 3, 2013, my mother went with an elderly friend of hers to Miracle Ear (her friend has hearing aids through them) in Carlisle, PA. During the course of the visit, my mother told them she did not think her hearing aids were working and would they look at them. We had purchased her hearing aids in September of 2008 from another hearing aid store in Carlisle, PA (which later moved to Chambersburg, PA). The Miracle Ear representative told her there was something wrong with both hearing aids, and she would have to take them back to where she purchased them. She “supposedly” said she didn't want to drive to Chambersburg so the representative proceeded to show her the Miracle Ear hearing aids.

I paid $5,000 for a set of aids a little over two years ago. Since then I have had 5 replaced and 3 repaired under warranty. I got the latest aid back 2 days ago and it just quit. I have spent a lot of money driving to and from aid centers ran by private contractors and done without the aids for weeks while they were sent to shops for repair. One of the contractors was insulting and did not want to bother with warranty work. Another said I was ripped off when I paid $5,000 for them in the first place. I have had it and wish to sue the company. I do not care that they are honoring the warranty when my aids are always in the shop and spending time and money running back and forth 60 miles to pick them up. Miracle Aid is junk. Avoid them.

The first pair of hearing aids started making clinking and feedback-type noises almost immediately after I got them. I put up with them for a couple of months. Then one morning, when I took them out of the charging stand, they would not come on. I tried other batteries and they still wouldn't work. I took them back to Miracle Ear Hearing Center 2232 North 7th Suite #6, Grand Jct., CO and told them I wanted my money back. They said they wouldn't give my money back, but would replace them. I waited for 3 weeks and finally called to see what happened to them. Miraculously, they had arrived that day. The new set lasted about 5 days before they also started making the same clinking noises. The longer I wear them, the worse the clinking noises get. For $6,000.00, these things should work flawlessly!

I was given hearing aids that I could use to improve my hearing since I cannot afford to purchase them myself. I was told by Miracle Ear that they do not adjust unless I was the one who purchased them. They could not and would not help me whatsoever even if it was their product! Really? Do not buy from Miracle Ear! Rip offs!

Since my initial visit with Miracle Ear, they failed to inform me the status of the claim. I had to keep following up and leave several messages, and I come to find out they didn't take my insurance. What a waste of time with people who don't know what they are doing. They are overpriced, and they're never in their office and are sloppy. The best response is I don't know. I don't know how they stay in business. I would never recommend them. Instead, I would refer them to Elizabeth Hearing Aid in Elizabeth, NJ. I never had a problem. I should have gone there, but they did accept my insurance. I rather come out of pocket than to deal with Miracle Ear's staff that overcharge. And their best response is I don't know. Well, I do know this is good riddance to them.

OMG, I cannot believe so many complaints against one product and so many seniors are being ripped off by their company. I have purchased 3 sets of hearing aids in my years since starting to use them and have encountered all the same problems, and some I have tripled the purchase cost because of the number of times I had to send them in and each minimum cost to send them in. I again have two dead hearing aids and I will not return to the service of this company. I just wish I had looked this up before this. I have invested well over $12,000 and lucky I have Blue Cross Blue Shield - they allowed me one purchase of aids. That puts the total wasted with Miracle Ear over $15,000.00 and again, I am in deaf space.

One of my hearing aids stopped working, and I took it to the facility I had purchased it from on September 25, 2012. They sent both aids off to be repaired or replaced, telling me they would be back within a day or two. On September 28, they told me they would not be repaired because the warranty had expired. I had purchased a new warranty in March of 2012, so they were covered. After that was cleared up, they said they would be repaired. On Monday, October 8, I was informed that they were repaired and would be shipped that day and would be in Rocky Mount on Tuesday, October 9. I live 65 miles from Rocky Mount so that is a long trip to go for nothing. So far, I have been told every day that they would call me when the aids came in. I was not offered anything to wear in the meantime and I am getting a little tired of being lied to every day. Can anything be done for me or am I just cheated?

My mother has Miracle-Ear aids. She paid $4000 for them in 2007. She has had nothing but trouble. Every time she went in for the 3-mo. check up, the worker always wanted to send them off for $96 or more. What really broke the camel's back was this ... She went into the branch in Park Place in Tucson, AZ in 2011. The battery door on both aids had broken off, therefore air was getting in the windows on these aids. Candace told her that the air getting into the window was fine, but to get the battery doors fixed, they would have to be sent off for $396. She couldn't afford this so she has had to use these broken aids for over a year, until ... we happened to go into another hearing aid establishment and showed them these broken aids.

The appointment was for September 27 at 2:00. The couple before us had an appointment for 1:30 on the 27th of September. At 2:46, my husband and I left as the other couple or we have seen no one. This appointment was made 2 weeks ago. We were called by Miracle Ear yesterday with our time as 2:00. This is very poor scheduling! The hearing aides are not working again. This is a poor product. What can you do to help us? Having the hearing aids looked at today was what we wanted. The hearing aids have been broken too many times.

Eighteen months ago, I purchased a pair of $3,000 appliances from ME Long Beach. I have had nothing but trouble with them since I took delivery. When the battery charger didn't work, the answer was they aren't very good and I should use replaceable batteries. Each time I went in for an adjustment (about 6 times in 18 months), I was told the technology was improving and I should think about upgrading. I took the appliances in on Monday and was told on Tuesday that the technician could not repair them. The tech told me that he would have to send them to the factory for repair. I think he wants to get more money out of me one way or another. If I can't/won't buy new, I'll have to get my old ones repaired? To say I'm disappointed is an understatement. I will be a one-man demonstrator against Miracle Ear.

Miracle Ear replaced my hearing aids less than a year ago. It was suggested, at the time, that I trade in the ones I was wearing and upgrade. I don't even know why I even considered replacement, at the time, because the ones I had were working fine. I went in yesterday to have one of the little tubes that you place in your ear replaced. Right away, my chart was pulled and the conversation went immediately to when I would be eligible for replacement. It was even pointed out from my chart that the ones I am wearing were purchased less than a year ago. When these have to be replaced, you can be assured it won't be by Miracle Ear. I don't know if all Miracle Ear offices are this way, but I have come to a point that I don't even want to deal with them.

I have lost $12,000 in three years to Miracle Ear Hearing Aids. The aids do nothing but whistles. The present one has been adjusted several times, without any relief. I am told nothing else can be done. Recently, I was in Indiana and the aids were not working. I contacted a local office and received no help. It seems another office will not or cannot assist if the aids were purchased in another place. Save your money. I feel that I have been conned out of $12,000.

Hearing aid was too big for my ear. I was told I would have to pay to have it fixed. Are you kidding? Your technician made the mistake.

My mom went to Miracle Ear because I received a mailer advertising their hearing aids. My mother is mostly deaf. They told her that their hearing aid would help her and tested a hearing aid in a quiet small lobby. There, she thought she did hear better. She purchased it and took it home. Once she was home, she realized that it did not work out in the real world. She went back to say she could not hear well. They told her it just needed adjustment. My mother went back five times and was told every excuse from batteries she was using to her brain needed to adjust to it and that it just needed time. Well, time went after their 30-day money back policy and now they will not return her money. It now just stopped working and they will still not help her.

I had my test. It was suggested that I was required to have two hearing aids. I paid a $399.50 down payment and was told that I would have to pay $109 per month on the $3,500+. I had the aids fitted and adjusted. I went to the front desk and was told that I had to pay the $3,500+ that day. There was no way that I could pay this amount. I gave them back. Now what happens to the down payment? Was I scammed into buying this product or not? What happened to the $109 that I could afford to pay agreement?

In April of this year, I was tested for hearing aids by Miracle Ear. I reluctantly agreed to try the hearing aids, after being reassured numerous times there was no problem returning them. I was concerned about the cost, but was pressured into buying them right then, as they were moving and I would get a great deal/discount. When my car broke down, I felt I had to return the hearing aids so I could financially get my car repaired. When I took them back, I was informed there was a $300 fitting fee, not refundable. Why had I never heard of this before? So, I now owe Allegro Acceptance, not Miracle Ear themselves $300. I was made to feel like a heel, politely put, for returning the product by the lady that had been so nice to me when purchasing. I do not feel I should have to pay since I was reassured numerous times there would be no cost to return the hearing aids.

I've reported more than once to be removed from the mailing list. I've explained I have an excellent ENT should I have the need for a hearing problem. I was confirmed to be removed from your mailing lists, but as of today, once again, I've gotten your promo/solicitation junk in my mailbox. If I get one more, I'll be forwarding it to Washington, D.C. and you will be receiving a fine. Apparently, your people do not understand what "No" means or they regard my request as meaningless talk. Do not send me any more of your junk mail!

My hearing aids started acting up and wearing out batteries within 30 minutes of replacing them. I took them to the Sears store where I purchased them. I was told that the technician would not be available until after the warranty expired. They then got permission to extend the warranty for one month. They then sent my aids from Butte to Missoula for repair. They replaced them with a pair that was not mine. The replacements did not work from the day I received them and I was told that the warranty had expired, so therefore the new ones did not have a warranty. I was told initially that the aids had to be programmed for my ears, and that I should not allow anyone else to try them.

I took my mother to Miracle Ear as she does need aids. She is on a fixed income. The salesman told us there is a 30-day return policy. When my mom realized the monthly cost was out of her budget, we returned them after just 2 weeks of use. She had to pay $400.00 upfront to get out of the contract! Her monthly income is around $600.00. When she signed the contract, we were so excited about her hearing and the salesman never spoke of the fee for setting up the hearing aids that we never saw this fee. So now, my mom is still hard of hearing and out $400.00 and they will not give her the hearing results either. Shame on Miracle Ear, preying on the weakness of others.

I agreed to have my hearing aid fixed and gave them a check for the full amount. There is always plenty of money in my account to cover any check that I write. I was called and told that the check would not clear. I'm on oxygen, and it is very hard for me to get out and go to the store. The hearing aid was supposed to be mailed back to me. Now, I have to find someone to go pick it up for me. I will not be buying anything else from Miracle Ear. I could not even find out how to contact their corporate office to make a complaint, and the check-clearing company they use is very poor! I could not get any information out of them as to why.

This is June 26 and the installment loan is still not cancelled. I do not have the hearing aids. I have been given the runaround because no one seems to know how to cancel the loan. The payment is due on July 1st. I do not want to pay for something that I never received. Below is an explanation:

I purchased my hearing aids in May 2012. The young lady that helped me was very professional and knowledgeable of the hearing aids and what type of hearing aid was needed to help me with my hearing loss. I have been in her office weekly to have her fine tune my hearing aids and to assist with any questions that I might have. I just want to say thank you to Miracle Ear for helping me to live a much happier life.

My mother who is 93 was told that she did not spend enough money on her hearing aid. She should have spent $5,000.00 instead of $2,000.00. I do not believe that the dollar amounts should make such large difference. I bought her a $64.00 device that is sharp, and if many people are in the room, she does not need to remove it. The cheap hearing aid from you needs to be removed because she can't stand the noise that your aid provides. I also feel that she was taken advantage of because of her age. I think it’s terrible that the elderly are treated so poorly by you and your representatives.

I bought hearing aids in Sears Vero Beach, FL about 5 years ago. After I bought them, I had appointment the next week for them to be adjusted. When I went in, the office was closed and Dr. ** was gone. No one in the store knew anything. He never said a word. He had to know that they were closing. I paid $3000.00. The closest one was 95 miles away. I went over to Naples, FL to visit my son, and he told me there was one in the mall. So, I went to the Miracle Ear there. Now, he told me I needed new ones that were better for me. He took the old ones back and sold me another for $2000.00. So now, I am up to $5000.00. I went back to him to have them checked, and he was gone.

I purchased two hearing aids from Sears in Denton, TX. I paid $ 3,000.00. I had lots of problems with them and took them back many times. The last time I took them back, ** gave me a bottle of cleaner called Sta-Dri and was told to put the hearing aids in the jar overnight. The next morning, they were stuck together and would not come apart. They were ruined. ** told me that that for $732.25 he would send them to the factory since the warranty was out. I do not believe I should pay anything, since ** is the one who told me to put them in the container overnight. These were purchased at the Sears Store in Denton, Texas.

I have had Miracle-Ear hearing aids for two years now and cannot tell you how very unhappy I am with both the hearing aids and the inept technician. He has never gotten them so I can hear. They chirp, whistle, are ill-fitting, and overall very unsatisfactory. There are hearing aid places on every street corner in Richmond, VA and I do wonder just how they stay in business. I am a medical professional and have as yet not had even one patient tell me or my associates that they are happy with Miracle-Ear. This Eugene is nice enough, but obviously lacks training. I certainly would not recommend Miracle-Ear! Do any of these people ever read the complaints and even try to save their reputation?

Recently, Sears closed all their Miracle Ear Hearing Dept. So we got a letter in the mail telling us where to go to. I made an appointment on a Tuesday, took the hearing aid into the doctor. He took it apart and said he would mail off the broken part and he would have Miracle Ear send me the new part. That was 4 weeks ago. I found out today that the doctor was supposed to mail the complete Hearing Aid to Miracle Ear from a replacement. Someone has dropped the ball here, no one seems to care either. The doctor has not gotten back with me nor has Miracle Ear. The doctor was on vacation and his staff doesn't know anything. They act like it is no big deal! I am still paying on these also, so what is a person to do!

I have been going back and forth trying to have hearing aids fixed. They have been sent out numerous times. When the warranty was out, I was told my ears changed and I would have to pay to have them fixed. I feel I have been taken.

Miracle Ear is a scam. I have a hearing loss and can't afford to purchase a new pair of hearing aids. I purchased a used pair and was told they could be reprogrammed for me but the local Miracle Ear stores refuse to do it because they want to sell me a new pair. They would prefer I continue to suffer because all they care about is greed.

Lack of service and poor product for $5,000: I purchased aids in Media, PA on July 21, 2011 while working on temp job. I returned to home in Florida. On January 2012, I left the aid. It quit working. I went to a Sears store in Brandon, Florida (not open in a mall on Sat or Sunday). I returned on Monday. There was no technician. I left the aid with the clerk. She said she would have the tech to look at it on Tuesday and call me. She did not. I called a week later and said aid was back from factory. I went in and the clerk handed me the aid in a box (no technician).

I was not satisfied. The one hearing aid failed after a day and a half of usage. As this office is not open on Saturday or Sunday, I arrived on Monday and could not be seen till Wednesday, at which time I wanted a refund. They kept $250 as they indicated they could not be resold, yet you can buy used units. I just felt that was a large sum to pay for a day and a half of usage.

My Miracle Ear aids are not working properly, so I went to a local service provider for them. He stated that one aid had to be sent in to the factory. I received it back from the factory via mail and it still does not work properly. Now, I have not located a provider to go to and I am left with aids that don't work and no place to take them to be serviced. I have demanded my money back. An agent from Miracle Ear called me and requested a service agreement form that I received. I mailed a copy to him and I have not heard anything since.

It would elate me if they would remove my name from their mailing list. At present, I do not need any of their services.

My insurance company paid Miracle Ear and I was supposed to be reimbursed from Miracle Ear and they won't even talk to me. If you have insurance as I do, then this could happen to you, too. Miracle Ear did not reimburse me what they said they would. They are a big scam. I went to ** ***, Gainesville, GA to have my hearing tests and ordered the hearing aids through that company. Also, the Miracle Ear home office that they could not account for my complaint, because they are accountable for Miracle Ear as they are personally owned. I purchased hearing aids from them in June of 2011. My insurance paid October 28, 2011. I was supposed to get a refund from Miracle Ear. They promised to pay since then but they just ignored me.

My wife needed a new hearing aid because her hearing aid is years old. We went to Sears and had her audio tested and the girl fitted both ears with miracle ears even when we only wanted one to replace the old one. The girl told us that we had 30 days to return them. She never mentioned anything about a 10 percent per hearing aid taken from the deposit. When my wife went to return them because her 20-year hearing aid still worked better than the miracle ear, the girl would not let her return them until my wife went and had a paper notarized releasing her from any blame and took $500.00 from our down payment. That is my hard earn money, almost a weeks pay and we got nothing in return I am very angry about this so I am warning everyone beware of the biggest scam ever, Miracle Ear.

I took my mother's hearing aid to the office on 103rd Street in Kansas City, MO for repair. The guy I talked to was so arrogant from the beginning that I knew there was going to be a problem. He wanted me to bring my mother in because she might need hearing tests for new hearing aids. I told him they worked fine and she was in a nursing facility and I wasn't going to bring her in. I just wanted it fixed. After arguing with them for awhile and being told it would be around $500 and 2-4 weeks for repair, I told him no, I would take it somewhere else. He informed me no one else would work on it. I informed him that they would work on it and he wasn't the only game in town.

I've had problems with the hearing aids I purchased and have to keep having them checked. The left aid keeps screeching all the time. When we're riding in the car, my daughter can hear the *** thing. Today, Tuesday, January 17th at 10:45, I went to their store in Sears and the sign on the door states their store is now open only Monday-Wednesday 10 a.m. to 3 p.m. The technician wasn't there and I waited nearly 20 minutes thinking she might have gone to the restroom. Not only is the product not worth the money paid for it but now you can't even depend on the technician to be there when you need help.

I bought 2 that cost $4,000 but never worked decently. I had to keep going back to have adjustments and cleaning. I had them checked on a Friday and flew to Austin, TX on Saturday. On Sunday morning, they would not work. I bought more new batteries but still nothing found a Miracle Ear Co in Austin. The lady said for me to completely stop since I have called many times. The woman who sold them to me became hateful. I even wrote a letter to Sears and told them my problems since they are located in Sears and I got a nice sorry reply.

I have just found out how you can afford all your TV commercials. Two months after my warranty expired, both of my hearing aids suffered the same malfunction--"fluctuation of volume." This is after the payment of $1,000 for their initial purchase. This is obviously a "planned obsolescence" on the part of your company. Then, I found out you have a "flat fee" for the repairs to the tune of $250.00 per hearing aid. So, if it turns out to be a $.50 part that takes 10 minutes to replace, you have made over $225.00 on each aid.

I received quarterly mail notice indicating it was from Miracle Ear At Sears at Crabtree Valley Mall, 8601 Glenwood Avenue, Raleigh, NC 27612. I was advised to come in before Sept 30, 2011 to receive free Miracle Ear Cleaning Kit. I went before Sept 30 as instructed but was advised that they didn't have any kits nor had they received any to provide their customers. Then what was the purpose for my having to go down there if none were available?

I have read with great interest all of the complaints regarding Miracle-Ear. As a former employee of a Miracle-Ear franchise, I saw SO much unethical practices while employed there. Most generally when you are made to pay upfront, it is because MEMSI, the corporation, has the franchise owner on a credit hold, meaning he has to pay upfront for the hearing aids. They will hold your hearing aid until the franchise owner pays HIS bill.

I'm tired of paying for something that doesn't work. I have gone through a lot of batteries that last approximately 30-45 minutes. I have tried getting it worked on. They tell me it's the batteries. I just want a refund for a piece of junk. I paid over $3000.00 for it with my Sears card. The problem is not the batteries. It's the hearing aid.

This is the 5th time that the hearing aids have ceased to work properly. Each time when we go to get them serviced, a receptionist says the professional is not in and you can come back tomorrow when they are here. They have 2 offices and this one is very poorly served. She won't even take the aids so that they could be serviced ASAP. I can't seem to get any service that is worthwhile and the aids are not what they are advertised to be. Not reliable!

I made an appointment to get a hearing check with Miracle Ear last week. They called me today, a week before my appointment, and told me that my appointment was for today, and I had missed it. I told them that I had it written down for next week but the guy said that he "didn't want to make a big deal of it." I wondered why it would be a big deal for them to make a mistake on my appointment day and time.

I purchased the hearing aids and was not satisfied with the product. I returned to the store prior to the 30 day return policy and told the sales lady that I wasn't happy with the hearing aids. She fitted me with a different ear piece and told me to try them. I still was not happy and returned to the store for a refund and was told that it was past the 30 day period. I have not been wearing the hearing aids. They have been in a drawer since, in the original box. I would like a refund.

My dad is on his third set of hearing aids from Miracle-Ear and loves them! All he does is call up to schedule an appointment and has never had a problem.

My mother was ripped off. She signed for a sear credit card under the impression she was signing a form which stated she had a hearing examination. This signature was "requested" when her son-in-law left the room as he thought the appointment was over.

I paid over $7,000 for a pair of Miracle-Ear hearing aids in March 2011. I have had nothing but trouble with them from that time. The technicians I have had to work with have gotten progressively worse trying to adjust them so I can hear properly.

I've had my miracle ear hearing aides for over 6 months and they have been awful. They have been back to the factory 4 times and the receivers have been changed numerous times. The tech is usually not in the stores or not available. Coverage is once a week at best and I usually end up fixing or installing the new parts myself with the office staff. The stores don't stock any parts and it's usually a week or two to order parts and in the meantime I'm without the hearing aide.

I paid over $5000 for the ears, I had an appointment set for June 2011 and I was sent a letter saying the store had closed. Not good! I will not drive an extra 70 miles one way to have an adjustment made. This is not the first time I have made a purchase from Miracle Ear and really both times I have been let down from the offices closing. So if I cannot get and adjustment made close by then I would like my money back for what I have paid for the hearing aids. And they can have them back and I will go somewhere I can rely on.

I have Miracle Ears hearing aids for both my ears. I paid around $4,000 for them. I wear them only when I go out to church or visiting family. I am retired so most times I am home and don't wear them. As little time as I do wear them both of them at different times went dead. I took one back to be fixed, the charge was $250.00 paid upfront to be sent back and looked at, and repaired.

I had issued a complaint towards the Walla Walla office of Miracle Ear a few months ago but was unable to have a problem resolved. I was referred by the Walla Walla office to the Kennewick Office. Bob in that office, worked with me to attempt to get hearing aids that would work. We did try the in-the-ear aids but did not solve my problem of voice echoing. I have nothing but praise for his office and the Miracle Aid staff that was working with me even though we could not find a favorable solution. The situation has been resolved and I wish only the best for individuals working with the Walla Walla and/or Kennewick office to obtain clearer hearing.

I'm being harassed by Miracle Ear. Why harassed? After repeated requests to remove my name from their mailing list, I still receive their junk mail. Although their local office says it’s marketing, after repeated incidents, its harassment. Is Miracle Ear an ethical company? If so, why don't they put their name on their envelopes, why don't they have a corporate telephone number for complaints and feedback? Why don't they have a corporate email address?

My wife and I are both in our 60s. With good intentions, my wife took their Miracle Ear 30-day trial. Living on a fixed income, we had to pay "upfront $2,900". The hearing aid was hurting and made her hearing problem worse.

I purchased a hearing aid. They had it for 3 weeks but informed me that they were too busy to give it to me. It's very hard for me to hear and I need a hearing aid badly.

My aunt purchased two hearing aids from these people at Miracle Ear some time ago and she is elderly and both aids stopped working. I live in Virginia, but came to Milwaukee to attend the funeral of her late husband. I wanted to get her hearing aids fixed because without them she can't hear. I called the Miracle Ear store where she had purchased them, but this lady (believe it was Gladys ** or her receptionist) who answered the phone was very uncooperative and gave me a hard time. I found out later from one of my cousins who also had spoken with this lady some time ago and she felt she also received very poor service. Later that day I took the hearing aids to another vendor and they fixed them both right away for about $30.00. I have recommended to my aunt never to go back to Miracle Ear because of poor customer service. I will also tell anyone I know who has a similar issue never to deal with this Sears affiliated vendor.

I got a pale yellow envelope in the mail w/o return address.Inside was an offer to see some Miracle Ear rep at some hotel for a free hearing test. I called an 800 number, told them I wasn't interested. Please stop sending mail of this nature. I was rudely told they would never remove my name, address from their list and just to discard the envelopes if not interested. Because of identity theft, I shred any papers, etc. that have my name, address, other info about me. I get 150 pounds or more of junk mail Ii need to shred. I filed a complaint with the appropriate state agency. They reluctantly agreed to stop pestering me. This year, I began receiving the same pale envelopes again. I want this nonsense to stop.

i called this office to set up an appointment for a free hearing test (this is what the ads/flyer says). We went as scheduled, fill up some paper works and finally face to face with a certain Mr. Shaw (specialist /). Ask if we would like to improve my mom's hearing, of course yes my answer. He said it will cost you from $4500 to $6000. When I said I have to talk it over with my mom then end of discussion. So where's the free hearing test they talked about?

I bought a hearing aid 3 years ago through Miracle Ear. I paid for the more expensive one and I didn't like it as well. So they gave me back my old one with no money back to me. They now pressured me into new ones, for $5000. I called the next day after my appointment to cancel the hearing aid. They told me I had to come back in to sign a paper. I made an appointment for 9:45 to do so. Bryan called and told me the hearing aid was in. I explained that I did not want them and I was canceling. He then told me to make it for 9:00 instead of 9:45. He was rude. I went in today and was very high pressured into taking the hearing aid with me. I didn't. I am 88 years old and don't need to deal with people like that. Then he tried talking me into something cheaper. Why didn't he show me options when I was there the first time? I will never go back there again.

My mother bought 2 Miracle Ear hearing aids in September 2009 model 875 RIC with the understanding that she could "try" them out. She was asked to give them her old hearing aids, which unfortunately she did. When the new ones arrived, she could not hear, complained, and had numerous adjustments made to them. She was not happy with the quality and asked for the old ones back as she could hear better with them. They would not give them back to her, so she was virtually stuck with the new ones. They never have been any good and I drive her constantly to Miracle Ear for adjustments.

On May 7, 2010, I purchased a pair of Miracle Ear hearing aids, model 1000 and paid a total of $5,743.00 for them. From Day 1, I had problems with the right aid, i.e., sounding like I was in a tunnel talking and feedback in that ear. I stated to Ms. V. that this was an extreme problem but she indicated that it was because I had never wore an aid in the right ear and she kept adjusting it week after week. I told her that I wanted the in-the-ear aid. She told me to continue to try the ones I had. She finally took all the high tones from the aid and consequently, I could not hear anything on the right side.

I bought the current set of hearing aids several years ago. Since then, they have been replaced once. When the warranty expired, I purchased an extended warranty which worked out very well until I had trouble with the aids turning themselves off and on. I took it in and they said they would send them off to be fixed. Well, they called a week later and said they had fixed them in the office, which was fine for me, but when I got them back, I still had the same problem with one of them and the other had developed a slight whistle in it. I suffer from ringing in one ear any way and this does not help the matter by the end of the day both ears are ringing.

My father has had his hearing aids replaced three times and they still don't work. This is beyond acceptable. If you go online, you will see hundreds of complaints. Who is going to rectify this problem? My father goes without hearing aids and it takes up to two weeks to get them replaced and he can't hear.

On Dec. 1, 2009, I visited the Zephyrhills office and met with Bonnie ** for a check up on hearing aids I had purchased a year earlier. My first meeting was very disappointing. First of all, she criticized the girl who had sold me these hearing aids in this same Zephyrhills office and said she had sold me the wrong ones. It was my decision to buy those, not the rep. Furthermore, she told me these were outdated and for another $2500 I could buy an upgrade, which I agreed to. After that, Bonnie was very intimidating, cancelled some of my appointments or not be at the office at all.

06M045275R Miracle-Ear CIC. The latch on the holder that holds the battery broke. So the holder no longer stays closed. The aid is still in operating condition. The representative is willing to send it out for repair at the cost of $186.00. The repair part is so tiny that no way can it possibly be that expensive. It's a part that probably can be taken off a used or damaged aid.

On approximately February 14, 2008, I made the mistake of going to the Miracle Ear office on Del Prado Blvd. The technician was Andy L. He did a hearing test and sold me two hearing aids that went behind my ear. I tried them for a short time but because of wearing glasses, they were not suitable. I had paid $4,450. He said he would give me a deal on the fitting fee. Little did I know that there was no fitting fee for this kind of aid. On March 14, I went back and was charged another $300.00 for fitting for in the ear aids. I was told it would be a while before the aids arrived. I told Mr. L. that I would be in Virginia at that time. He took my daughter’s address and mailed the aids to me.

I bought two new hearing aides for about $7000.00. Needed them adjusted, so I went to the office. Sign in door said, “Closed.” No warning, no card or phone call. Now I cannot get them adjusted. I’m out of money and cannot use them as is.

I purchased 2 BTE aids about 2 years ago. They have been in for repair at least 4 times in the last 2 years. The last time, I had to pay to have them repaired. Each time they come back, the programming has to be redone. I have had to return for reprogramming literally dozens of times. The factory programming was entirely too harsh. The audiologist had to continually try to reset the aids so that speech was understandable, without success. The adjustments are done in a quiet office. There is no way to tell if the changes are correct until I return to the outside world. I have 9-year old analog aids that work quite well. Keeping aids 9 years that still work indicates that I do not abuse aids! I am able to understand speech with them but they were getting old. The franchise owner for Miracle Ear stated that I needed to pay more money for an upgrade. Yeah, sure. I have purchased aid online that I can program myself. I have these BTE digital aids working just fine!

I am sending on behalf of my father. He has had three pairs within the past 10 years; not to mention, they are seniors on a fixed income and still paying on the product. I have called your Consumer Affairs Dept. and got the runaround. They tried to make you feel you're stupid or say, "Sorry, out of warranty." What about satisfaction guarantee? It had been issue after issue with the hearing aids, not to mention the money it costs to get them repaired. If you ever call in about them, you need to have all your dates because they do not even have accurate records, dates so it's sol. I am frustrated on how to handle this. We just want them to be replaced right. It's sorry on Miracle Ear's part to not even have an ounce of feeling and listen to the complaint instead of pushing blame to others to get out.

My mom, who is 82, went with my father for her appointment. She arrived about 25 minutes early, and knew she would have to wait a little while. Several technicians were walking around and greeted them. The receptionist told my mom she was early, which her reply is, "Yes, I know." The doctor came out and shook my mom's hand. My mom said, "Your hands are cold." He said, "Yes, I just went to the bathroom and washed them!" No one was in the office but they would not take my mom five minutes early. They left when they weren't waited on.

Curt customer representative of Sears hearing aid department. They took $4,800 for hearing aids from my senior friend and we're going around and around. My friend has been back and forth to Sears getting these hearing aids adjusted. Sears is not standing behind their satisfaction or your money back guarantee. My senior friend has had to return to the store numerous times, and would like her money back because THEY DON'T WORK. The people at Sears and now the Miracle Ear representative are not honoring her request. She paid the full amount in GOOD FAITH and should be reimbursed. On her behalf, I was trying to help her and just now, Mr. ** was curt and sarcastic to me.

I bought 2 hearing aids in Sept. of 2007 and paid $6200.00 plus tax which made the total $6800.00. They have been nothing but trouble. The left one made my hear sore and swollen. They feed back when you hear music, birds singing and sometimes when people speak. I could not use the phone with them, they would feed back. I had ordered the small CIC. I have a pair I have been wearing for 6 years and they work fine.

Unusable hearing aids. Out $4,500.00