Beltone Hearing AidsConsumerAffairs Accredited Brand
I have hearing so bad I would be considered deaf or extremely hard of hearing. I went in to see a WONDERFUL young man named Cris in Sebring, Fl and to my surprise I now am in the land of the hearing. I didn’t want to think about the fighting to just hear a little but never DREAMED that I would be able to hear words without reading lips and able to hear actual words of songs and on the television. I just came in from a musical Chicago and told my husband that I heard every word and song. Cris never turned his back to me and by spending 3 hours with me I feel alive for the first time in years. If we could we would give him twenty stars. What an asset for your company to have someone who really cares and willing to work for his customers.
I have given his name to four that Ned to give him a try, they won’t be sorry but pleased beyond belief. Thank you for the wonderful product but also for having an employee who goes out of his way to give his customers a new life. I have been SO disappointed for the last 10 years and sure I would be getting the runaround again so you will understand why I’m so thrilled over your products but over my wonderful audiologist. Thank you from the bottom of my heart. I will be singing praises for your company products as well as Chris ** until my last breath. I’m on my second day and look forward to many more HEARING DAYS.
After struggling with a terrible hearing aid product, I visited with the doctor at Beltone. He listened to me, looked at my old product, shook his head, gave me a hearing test and showed me 3 hearing aids that would work for me. I ended up purchasing one, the Legend 9, and have been very happy with it. I can actually hear again! Because of my job, my hearing aids get rather dirty. I get free cleanings of the hearing aids. I also get free batteries and none of them have been dead. I also get a free hearing exam. This doctor is on top of his game. He listens to you, he makes sure your hearing aids fit, you can hear out of them, and he works with you for the best possible results.
Thank you for sharing your positive experience. We work hard to provide the best customer service and state-of-the-art products at all of our locations. It is great to hear that you had a good experience
It can be overwhelming and even a little scary when you first go get a hearing test and speak with an audiologist. Hopefully, your story will encourage others who are noticing hearing loss schedule an appointment at their nearest Beltone location.
I had an appointment Feb. 27th 2018 at the Summersville, WV location for my mom. We waited 2 hours for the tech to finish her exam with a prior patient. This was ok with us. During the wait 2 clients came in after us, one upset about her hearing aids and them not working. The tech took her back before us. I missed worked and will have to miss work again to take her back. The tech is very unprofessional. The hearing aids have never worked properly for my mom. I will not be a spokesperson for Beltone. Other clients came in while we were there with the same feedback. Frankly you should give our money back for this inferior product.
Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved.
If you buy your Beltone Blue (Gold Series) hearing aids out of state and return to your home city. The local dealer of Beltone Aids might be a private enterprise. They will not honor the free batteries for a year benefit. They require you to go back to the state where you purchased the hearing aids. This seems stupid and not good customer relations. They also don't mention this inconvenience when you purchase these expensive hearing aids.
Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved.
The name Beltone Hearing Aids is well-known and at the time, the location was very convenient so I bought a Legend hearing aid from them. It goes behind the ear and then it has a little rubber dome on it. I also had them put the little tails on the wires because it stays in better and I feel more secure. It was a big expense but my insurance covered part of it, which was helpful. Their crew in Fayetteville has been excellent. Their receptionist Shiela is absolutely wonderful. No matter what I needed, she was able to take care of it. I have also seen both of their techs and they were very professional, friendly, outgoing and very thorough. They're terrific. I also take my mom there, as well as my husband before he passed away, because I was so pleased with Beltone and their people.
At Christmas time, my mother and my daughter went in and bought me the charging unit as a gift so I don't have to change batteries anymore. Again, it was well handled by their staff. I’m sight impaired so this is much easier for me. My mother already had one and she is pleased with hers too. About three years ago, I went to Beltone's office in downtown Florida and whatever it was that I needed, they took care of that and they were good too. Some members of my family, a couple of friends and I have had a very positive experience with Beltone.
I bounced around to different operations, different manufacturers and some of the independent people here. I tried out hearing aids and Beltone was by far a superior quality. I've recommended them to a number of people just because of that. I was also impressed with the first person that I dealt with and for the first couple of years. It was a woman that was operating the Beltone office there. When this office was taken over, a gentleman by the name of AJ took my hearing aid and made an adjustment to it, and it was so far superior. There was a number of things that he did that I wasn’t aware I should have been doing that gave me a much better experience.
I got a small unit that goes behind the ear and then has a little tube that goes down into my ear. It was the one that was suggested by the hearing aid specialist that tested my hearing. I wear it every day and I like the size of it, and they've been trouble-free. It's comfortable, effective and I can adjust it for different circumstances. It's really made a big difference for me. I was having trouble hearing children’s and women’s voices, which is the usual first sign of hearing loss, and now I'm hearing more clearly in different circumstances. I did have one little bleep where it wasn’t communicating with the little handheld remote that I have. I dropped by the office, and in 10 seconds they showed me what I needed to do to reboot it. Everything has been fine other than that.
I was a little flustered to find out that not everybody is happy with the experience they get in a Beltone. My brother got one based on my recommendation and he's happy with them, but he has trouble getting adjustments that he feels he needs. It's the individuals in the office that make all the difference in the world. I'm the perfect example of having experienced that. I hope that it continues to improve across the company. But hearing aids in general are really expensive. I don’t know how long I can expect to wear these but I'm not inclined to make another purchase at that level anytime soon.
My husband loves Beltone. He worked in a factory many years ago that didn’t provide ear protection, and lost almost all of his hearing in his left ear and half of it in his right ear. The doctor recommended the hearing aids and they’ve helped him with his hearing problem. The hearing aids are behind his ear and they come over with a clear plastic thing and a thing inside the ear. He tried other ones but my husband was told those hearing aids were the ones that best met his needs. He usually deals with Beltone's customer service team and always feels very good when he comes back from there. They're very faithful. They’ve made it clear he can go there anytime he wants even without an appointment.
Without the hearing aids, all he just says is, “What?” or misinterprets what you're saying totally or just hears noise. You couldn’t even walk on the left side of him 'cause he couldn’t understand what I was saying. Also before, even when he was driving, I was so concerned because he couldn’t even hear sirens coming. But now, you could converse with him. We would recommend Beltone. I love their service. They're very committed to helping my husband no matter what.
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Beltone was the old-time name that I knew of and whose credibility was never in doubt. Several of the other people that I had seen were like mattress companies on every corner that flimflam at us. I liked the way Beltone was presented to me. The personnel seemed very conscientious and they really appreciated the opportunity to work with me.
Initially, I was there and I met a young lady who did the diagnosis, and she was very professional meticulous. She was really the reason I went back to Beltone. I also met with Eric in Libertyville who's a nice young man that seems to have all the credentials that I'm looking for as far as being responsive, attentive, and really working towards improving my ability. I use their team on a daily basis whenever I have a problem. I see them fairly often whether it's battery replacements, problems with cleaning my hearing aids or whatever they’ve done to help me to be able to succeed on my own and become fairly independent.
I got the hearing aid that goes over my ear, but the inner-working goes into my ear. I'm a top-of-the-line guy and I don’t like to take a shot at something that might work as opposed to something that, with all reason, should work. I have occasional problems with one-on-one conversations where there might be three people, but for the most part, I'm doing well. If it gives me the opportunity to talk one-on-one with people across the desk and hear them even though the tone of their voice might be soft, I'm satisfied. My partial hearing loss was difficult in certain instances, but my hearing has improved dramatically and I'm happy with it. I've spoken up on behalf of Beltone to several of my friends.
Since I moved up to Auburn in 1991, my hearing started to go downhill and my family was noticing it. I missed so many conversations. I signed up for two classes recently, and I had to drop both of them 'cause I couldn’t hear. I went with Beltone but I haven't been really happy since I got it. I tried and tried, but I couldn’t get them to stay in my ear. They have fallen out of my ear when I'm in the car with a heavy coat on, and they’ve dropped out of my ears at home in all different places. I never felt that I was getting strong enough service from the man who owns Beltone now.
I went to Beltone the other day and a young woman was in there. She checked me and she was very good about it. She answered all my questions and was confident with what she was saying. She cleaned the hearing aids. She also put a tiny little piece of plastic on each one of them that you bend and stick in the side of your ears. It seems to hold the hearing aid in and it's the most improvement that I've had. She knows what she's doing and I love her. It's been a very scary thing since I bought it because it took me five years to pay them off. I cannot afford them anymore. I'm stuck with this, so I'm going to need good service when I go to Beltone. I'd been so disgusted with it that I said I would never buy Beltone again. But I want to give this a fair chance and see if I can suffice with it.
I am coming up on the first anniversary with my Legend aids. While it has helped my hearing a bit, Beltone as a vendor has been a frustrating experience. I choose Beltone in part as it is BCBS partner and that the audiologist was personable and a hearing aid wearer. The week after I took delivery, I found out that he retired the day after my delivery, but never mentioned he would not be there my next visit. His replacement who was a nice fellow was clearly a rookie with little experience. He left after several months and the office is not staffed on a full time basis. One aid failed and needed to be replaced. The new aid has new software which makes it no longer compatible with the android phone app (which was another reason I chose Beltone). Beltone is not proactive about fixing the app compatibility, telling it's up to Android to fix it. Very frustrating experience. Feel I like a was sold a bill of goods with no support behind it.
I have had my hearing aids for almost one year now and there is no difference when talking to people. When I say no difference I feel that I can hear fine without them. I said I didn't think I needed them in the first place but I said I would try them. The doctor has tried to adjust them several times to no avail. I just went back to him today and he said he made some minor adjustments and said he would give me another hearing test. I went back to him before the thirty days were up and he said will have to just make some adjustments. Now I have been going back to him about six times and nothing has changed. I asked if I could get my money back and he said ("You own them"). I think I am out a lot of money and nothing to show for it. I do like the the doctor but you can't fix something that is not broke.
I went to a specialist and he told me that I had a hole in my eardrum. I had a surgery and there was a chance that I could hear, but I wasn’t really able to hear any more. I went to Beltone because they were close to where I live and I didn’t like to be roaming around. They tested my hearing and they treated me really well. They gave me some hearing aids.
At first, I had a behind the ear unit. I put it inside and put it around my ear in the back. Beltone told me that I was required to have a different hearing aid because of the insurance and the one I have now, I still put it inside the ear and there's a little antenna that I put it inside around your ear. They're also smaller compared to what I had. I had been with them for three years now. I could hear more with it but sometimes it's kind of hard for me to distinguish what the person is telling me. However, they're too expensive but I will recommend it to a friend.
I went in for the audiology exam with Beltone and the audiologist showed me the insides of my ears which I had not seen in 30 some years of going to an ear, nose and throat specialist. I then had a hearing test on both ears to measure the hearing loss in my left ear. Nobody ever told me how bad the hearing in that side was. I had some extensive work done on my left ear which necessitated the hearing aid. Getting to see the work that was done was quite fascinating. Their customer service was absolutely fantastic too, everything that I had done with them.
I went with a hearing aid that sits on the top of my ear and a little wire runs into the speaker that goes into my ear. It’s the only one I could use because of the work that was done with my ear, kind of rearranged the internals of it. Having an internal hearing aid wouldn’t have been possible. But my hearing aid is worth every penny. My wife doesn’t have to repeat herself nearly as often now that I have the hearing aid. It’s fantastic to be able to hear things out of both ears like normal. I would highly recommend anybody that needs a hearing aid to go to Beltone.
I was trying to figure out where I was going to go to have my hearing checked. When I saw an ad for Beltone, I gave it a chance since it was right here in my neighborhood. I liked the people there like Paden. He was very professional and pointed a few things out to me that I was aware of but wasn't sure that it could be helped. And he really took the time to make sure that each point was taken care of. My return visit was the same and he didn't stop until we got it perfectly.
My hearing aids are not visible to anybody. They go behind the ear and there's a little cone that goes in my ear. Paden did two settings for me and what's important to me is that whatever they did, I can hear again and I'm very happy. The hearing aids are very comfortable too and I wouldn't know what I would do without them. When I forgot them, I was so sorry. I've turned around many times going back home to make sure I had them on.
I have also recommended them to other people. I'd tell them about my experience because experiences speak louder than words. And most of them can say that they can really tell the difference and that's what's great. But I would tell them not to put it off any longer because they're missing out on a lot by not being able to hear.
A lot of people are embarrassed and they think that maybe they feel like they're getting old. But the most important thing is that they can hear what their children and grandchildren are saying around the table or in a meeting. There is nothing is worse than not being able to do that. The other thing that I experienced before I had my hearing aid was going to the doctor and my daughter would go with me sometimes but she'd tell me that I am shaking my head for yes when I should've said no. I would ask too what the doctor said. I was a little bit like other people thinking that was kind of embarrassing. I didn't know if I wanted to wear hearing aids but they make so much difference.
I have about 75 percent hearing loss on both ears, then I got a hearing aid. My wife has had Beltone hearing aids for about 15 years and has a lot of experience with them, so I decided to get mine from them as well. I did the hearing test at their office, and they asked what my primary problems were, then they did a hearing screening. They also tried to sample hearing aids on me, which worked, so I decided to take them. They fine tuned the hearing aid, and I left with them. I didn’t want something stuck in my ear all the time, so, I got the model that goes over the ear, with a little wire that goes in the ear canal, and it functions terrifically.
The hearing aids cost $6000, but with the effort that goes into it, as well as the follow up that they go through, it’s worth it. I hear everything now, and the hearing aids that I got are convenient, which is another reason why I went for it. All I got to do is put them in the charger and then take them out. So, I don’t have to worry about running out of battery, or mess with opening the battery case. They also hooked it up to my cellphone, and what’s nice is that I’ve got Spotify on my phone, so when I take my dog for a walk, I can play music off the phone into my ears through my hearing aids. And it’s crystal clear because of the tone rings. It’s a really neat feature, which is a big benefit for me. They’re also very comfortable and I hardly ever notice that I have them in my ears. But after they’re in for seven or eight hours, it starts to itch a little bit, and all I do is pull in a little string which moves it back and forth eight of an inch, and that takes care of that.
My hearing loss was pretty bad. I got a virus in my left ear and that went dead. My ear doctor that tried to save my left side ear said that he heard of a certain type of hearing aid and for me to go to my hearing aid people and ask them if they could fix me one. I’ve always gone to Beltone and other people that I know go there too. I trust them and they’re the best. They fixed me that certain hearing aid that picks up on the left ear and brings it back over to the right side. I'm thinking that I'm hearing out of two ears instead of just one and that's really good.
It comes behind my head and it has some kind of a wire. The wire goes into the left side and it hooks into my ear. It has a little thing that I can pull it up with then it goes over to the right side. Both of these wires fit in there and it hooks over my ear like a hearing aid. And the cost was reasonable and my hearing aids are picking up pretty well.
Ashley is their staff that takes care of me and she’s so patient and knows how to help me with everything that I'm having problems with. She's just excellent. I don’t hear really well but when I go back to her, she’s going to set it up a little bit and then it’ll be perfect. I’ve had very good luck with Beltone and I would recommend them. They do a good job like testing one's ears and they take care of any problems that one might have.
I got my first set of Beltone hearing aids when I was living in Connecticut. I went and talked to them, tried something on and got a pair. They had me come in every three months for cleaning them and check them out and everything. When I moved here to Florida, there was a Beltone place but it was independent. The guy would clean them whatever the cycle was that he put me on but then he quit and left.
They opened another place just down the road which is cooperate. The guy there was very good and I was very happy with the office. They were very professional and courteous. I can go back there anytime I need to if there's a problem. I got fitted with a new set because when I brought the old ones in which I hadn't worn for a while, he said the contact set got a little acid corrosion on them which is usually good for five years before the new technology comes out. So, since I had these for close to 10 years, I got another set from Beltone because I've been there before not quite a year ago.
A day or two days after I got the new hearing aids, I went and jumped to the pool and forgot I had them in. I heard them squeal so I jumped out the pool right away, took them out and tried to dry them off. Since they're under warranty anyway, I just sent them in. I got them back a week later and the only problem I was that the plastic and the one that goes in the ear were so thin that I actually put a tiny crack in it just by brushing it.
I came in a couple weeks later to make sure everything was fine and have been back twice since then because for some reason, sometimes I really don't notice the difference when I take them out than when they were in. It bugs me that the left one seems to kill the battery a day or so sooner than the right one. So I'm always tossing a battery that might have a little bit time left away because I just replace the full set. I usually get a call from them asking me to bring the hearing aids in for cleaning but I haven't heard from them for a couple of months now. I know we should be able to remember to bring things in but maybe they could call their current customers on a regular basis.
Would rate 0 if I could. I was excited and ready to purchase hearing aids in the fall after an initial consult this summer. However after seeing my primary for a sick visit and mentioning my intention of purchasing hearing aids, she asked if I could provide her a copy of the hearing exam for my medical records. I didn't think it being an unusual request so I called the local Beltone in Auburn, MA around October 14, 2017. I was told a copy of my exam would cost $125. I told the call center rep (that called me back in place of the local office directly) that I thought that was outrageous since a few years before it only cost me about $30 to get 33 years of medical records copied and sent to my new primary AND that I believed that was in violation of MA state law regarding HIPAA and non-HIPAA providers and what they can charge for copies of a patients medical records.
I was told that it was franchise rules and that I would need to call corporate. I called a number and was told a message would be sent to corporate. It has been over two months and I still have not heard back. I was fully planning on spending $5K to $6 for hearing aids but after this ridiculous request I don't think that will still occur. I still want a copy of my medical record for a reasonable price per HIPPA and MA law below. Here is the link regarding MA state laws and HIPAA (covers but audiologists and hearing aid specialists). I don't believe I misread the regulations but there is always the slight chance... www.mass.gov/eohhs/docs/borim/physicians/medical-records-brochure.doc.
Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved.
Beltone is excellent. I went a couple of times seven years ago when I first started having the problem, and the experience is beautiful. Since then, I have told several people about it and how much I've enjoyed it. The office I go to could not be more helpful, and it's wonderful how they clean them every time I go in. They have been giving me a hearing test maybe a couple of years after to see how I was going and I am completely satisfied with the hearing aid and the professionalism of everything that has been done.
My sister got another hearing aid from someone a year before I got mine. Comparing hers and mine, I was stunned because she has not gotten the individual care that I have received through Beltone. She also had to get insurance for hers and the insurance ran out. I am already 83 years old, so I know many people my age who are very skeptical. But anytime they've asked me I would recommend Beltone to anyone. I've gone to a couple of places before and I walked away thinking, "No, I'm not satisfied. I'm not going." But my first experience with Beltone was great. Very comfortable and very satisfying. Now, my children and grandchildren do not have to repeat everything 20 times to me now.
I've had very good service from Beltone. All the treatments and the people I've dealt with have been great, and everything's been quite satisfactory. Beltone was highly recommended by the people at the doctor's office that I go to. And then, when my daughter looked it up and saw their ratings, we decided to go with them and we'll continue to go with them.
My Beltone hearing aids are comfortable and I've had them for about four years now. I'm satisfied with the professional who takes care of me very well in the area that I go to. And overall, I enjoy working with the people at Beltone. They're conscious of my problem and they're always there to suggest and to help me out. And if there is a repair of some sort, they do the job very well. They also furnish me with batteries when I need them. I had a follow-up appointment about two weeks ago on a question that I had about my hearing aids, and they took care of me very well.
I've had Beltone hearing aids for 15 years and I've worn different ones. All the hearing aid I got from them goes in my ear. The first one, I'd like to tuck them out. The second pair, they gave them to me. I bought the third pair and it's the best I've ever had. I wear them at night but I take one out 'cause it hurts my ear. I go see their reps every now and then. They would call me and get my hearing aids checked. However, the battery doesn't last long enough. I change it every four days. But so far, the hearing aids have been fine.
My husband had been using Beltone for a number of years in Connecticut, and when we moved here 13 years ago, he decided he would continue. He wanted to check for prices and he went to another purveyor, and he didn't feel that it was any better than what he had. He has one of the higher-end Beltone hearing aids, and he has all kinds of adjustments and things he can make on it. He went to an audiologist and a doctor and he felt that the care he got was good and what he purchased was helping him.
My husband has always been very pleased with Stephanie. She is a hearing care representative at the Port St. Lucie, Florida office and she has been terrific. We've been going to her a lot whenever there's a problem, and she has always been helpful. She really is lovely and very thorough. Without my husband's hearing aids, it's impossible to communicate with him. And Stephanie also recommended that I wear a transmitter so when he speaks to me, it's amplified for him. It was really helpful. He has some adjustments on the phone, too, and he puts it on speaker phone. Beltone encourages you to come back if you're not happy. They work with you, and they seem very caring. The office itself is comfortable to be in, and it's convenient.
We went to the senior center here in Pocatello and Beltone came down and did free hearing tests. I'm 76 years old and I've talked to other people my age who have hearing aids. Some of them have dealt with other providers around the area and several were saying to avoid certain places. But Sabrina at Beltone has done a fantastic job and I tell other people who have hearing problems to see her.
Sabrina did the preliminary test at the center and told me that I have hearing loss, which I already knew. Then she told me we needed to do a comprehensive test so we went up to their office and did an hour and a half long test. She pointed out where my hearing loss was and what was happening and told me how they can help. Her knowledge of the product and the fact that she cares were impressive. I also liked that when my wife and I decided to go for it, I didn't have to wait weeks or a month. She left the room and came back with the hearing aid. The hearing aid works and it's helped a lot.
My hearing aids were supposed to work with my iPhone 7 but don’t. I called Beltone and Apple. I have the Beltone True PSE 963-DRW. There is no way to pair them with spending more money for a gadget. I don’t have that money and I don’t want another gadget.
My wife had done some research and said that Beltone was what we were going to get. I’ve had Miracle-Ear at one point and they have rebuilt it three times and I never could wear it. It’s getting worse and worse, so I gave up on that. Beltone seems to be working out just fine. It amplifies sound so I can hear. It sits behind my ear. It’s not exactly visible. My glasses interfere with it but I can hear with it. So, I’ll put up with that.
The person who fitted me with the hearing aid did an excellent job. We’re quite pleased. Plus, if we have any issues at all, we give them a call and we can get right in and get it taken care of immediately. I’m very happy with the guy here locally. We went in a while back because my wife’s hearing aid appeared to have quit. He instantly got us in the office on a walk-in and checked it over. The little black screen had gotten clogged. He cleaned the thing all up and replaced that and the little earbud thingies. She’s quite happy at this point with it. While we were in there, he took mine and cleaned them and gave them back. That was excellent customer service.
The hearing aid makes my life a lot better. I’m a volunteer with the Sheriff’s Department and for a long time, I’ve had trouble understanding the dispatcher because she comes through a speaker mic on my portable radio. Now with those in, I get much better clarity from the dispatcher and I can actually tell what she’s telling me to do. This is critically important that I’d be able to understand and respond to her. This has helped me greatly in that respect. The experience has been very satisfactory. The hearing aids have done exactly what they promised they would do and we haven’t had a moment’s trouble with them.
Beltone hearing aids fit right into my ears without a lot of extra things noticeable and I get good service from them. I have had their hearing aids for seven years. I thought they were the only one in Hagerstown so I chose them. It was my first hearing aids, so when I talk to other people that have a different kind of hearing aids, I would say in a really kind way that if they go with Beltone, they wouldn't have any problems. So far, we go to Hagerstown when I needed anything from them. And they make sure that everything is clean and working. I really appreciate the help they give. All in all, I'm so pleased with Beltone. They served me well and I would recommend them to anybody that wants to know about getting hearing aids.
I bought one of Beltone’s expensive hearing aids. It goes behind the ear and then it runs into it. I have also bought a used hearing aid before and it was cheaper than what I was looking at from Professional Hearing. They’re a huge company, but I went with Beltone and I'm very happy. The hearing aids work for me. I like that it dings to tell you when you have a low battery, and I also like is I can go back and get checked every three months to make sure they're working. I have recommended Beltone Hearing Aids to several of my friends.
The man who gave me my previous hearing aids had a drawer full of loose hearing aids. It was very apparent that my hearing aids were set up for someone else because they had absolutely no resemblance to anything at all with my hearing problems and he charged me a fortune. I paid 6,000 for my hearing aids. The company was nasty and horrendous, and they wouldn't work with me. I got his secretary to call me because they claimed the hearing aids were lovely. They were lovely to them, but not to the customer. So she sat there and listened to all these awful stuff and then she got it canceled for me. He told me that my ears would connect to the hearing aids and my own nerves would start picking up and I would start hearing. She explained to me that that was a total fabrication.
I kept waiting for mine to pick up and each time I would go in I would say I can't hear. He was having me sign that things were fine and they weren't. It was just terrible because I'm active nationally in the Republican party and I taught bible study fellowship, and while they could hear me, I couldn't hear anyone talking to me. And it just got worse and worse. He changed out my hearing aids two or three times but it never made a difference. I had to pay another 1,500 to get a replacement hearing aid.
Finally, I borrowed a friend's hearing aids and I could hear with some of theirs. I called Beltone and they have been absolutely wonderful. They have delightful doctors and their doctor started testing me. She started telling nothing matched to what he's said. She sat down and spent an entire hour explaining how my ears were and explained to me how the hearing aids work. When I walked out of her office that afternoon, I could hear the questions they asked me in the bible study. I can now hear beautifully and I have told everyone go to Beltone in Georgetown. I was really delighted to be able to hear people talk to me and have people not get mad at me and scream at me. I got the ones in the ear but they are not as comfortable as the behind the ear model which I prefer. I can also hear music better with the behind the ear type.
I have the Beltone hearing aid that is inserted in my ear. Beltone is convenient and they give good service. When we got to Las Vegas, we tried to find a Beltone service center. The service people are polite. They're also very good and clear. Unexpectedly, we messed up the Bluetooth part of the hearing aids so we went back and asked for help and they did.
Beltone was close to my house when we lived in Virginia Beach and I always remembered their name, so I went in and checked them out. Diane, the lady who ran the Beltone Virginia Beach office, was great. I liked her a lot and I got the Beltone hearing aids. But a year after, I thought that these were old lady hearing aids and I wasn't that old yet, so I went to an audiologist and tried some other ones. I was in law school at that time and while I was trying the other brand of hearing aids, my girlfriend said that I should go back to Beltone. Since then, I've been a Beltone customer and my current Beltone set is the third one that I've had.
The Beltone hearing aids that I am using now provide much clearer and crisper sounds. I can hear much better with them than I used to, even with the last Beltone product I had. I love the rechargeable feature. But I would like Beltone to improve the rechargeable battery as I need these to last, sometimes for 16 hours a day, and they don’t do that.
Originally, it was difficult for me to get the Beltone hearing aids because I wasn't told that, for people like me who are on active military duty, these are paid for. After I found out about this, though, I had to apply to have these and it took a little while to get this going. But Beltone didn't cover the leasing option. I'm still young enough that I need new technology every couple of years, so the leasing option works better for me.
There's a perception that the Beltone hearing aids are for old people. Most of the time, however, the people I saw at Beltone, such as at the offices of the audiologist or the ENT, were younger people, but there were not many people who lost their hearing as early as I did. I found the quality of the Beltone hearing aids to be really good and younger people need to understand that this is a good product. Also, I like where Beltone is going with the development of better hearing aids and more flexibility for people like me who are still out there working or doing something.
It's very important for me to hear everything, especially when I have to go to my doctor's appointment. Beltone first gave me a test to see how much I could hear and they told me about their hearing test. When I went to their office, the doctor was there and he showed me three different types of hearing aids. He told me that the small one was better for me. He told me everything about it, and then told me how to use it, how to take it off and how to put on the battery. I'm very happy with it. The first night that I was watching TV, I really enjoyed every word they were saying. I love it. At night, I turn off the unit and take it off and in the morning I wear it again. I would recommend Beltone to anyone who wants to hear what's going on.