Beltone Hearing Aids

I took my mother to the office in Sycamore, Illinois. The Hearing Care Practitioner was very thorough. She did a fantastic job explaining the results to my mom. No question left unanswered. More importantly her aids she purchased are now 3 years old and doing great. When they do stop working it is because they are clogged with wax and mom forgot to clean them. We couldn't be happier and hope you will give them a try. Couldn't be more pleased.

Mr. Kevin **, as always, provided excellent and informative service while repairing a malfunctioning hearing aid. In addition, he downloaded the Beltone application and synchronized my smartphone with the hearing aids while clearly explaining the various features and functions to enable a better performance of the two hearing aids. His personal and professional interactions enhanced the overall repair experience.

I received my hearing aids sent by my insurance company to Beltone. So far I have been back three times for adjustments. One time my hearing aid stopped working while I was out. So far I can hear a little better but can't hear on the phone very well. I can't hear in crowded environments and I have trouble hearing at work. If it's quiet I can hear. These were very expensive $3100 after my insurance co paid $700. So I am contacting Aetna Monday to discuss this. Not worth $4500.

I was on time for my appointment. Someone came in after me with no appointment and he was seen first. There was no apology for my extra wait time. I would expect more consideration for scheduled customers.

Joe is an excellent tech and always pleasant. I have had a lot of trial and error and he has worked well with me. Beltone has made many improvements as these are the clearest Beltones I have ever used. If I was to have any kind of improvement it’s just that the availability sometimes is hard when a wire or something breaks. But other than that these have been my best hearing aids ever I think.

I purchased two pairs of Beltone Hearing aids and had problems with each pair. First, the right one stopped working and they had to send it back. Then, the left one quit and the same results. The second upgraded pair was no better. The right one quit working and had to be replaced again. Soon it fell apart and the left one stopped working altogether. Had to go back to my old pair until the right one quit again. I will never buy Beltone again. Poor quality products.

Our family wanted Faye to have quality hearing aids, after not much success with cheaper aids. Now she has died & it seems to be no way to get even a partial rebate / refund of the $5000+ cost. Beltone reps keep telling me to give them to someone who needs them. I realize the outer shell is custom for her ear; however I would like even a partial refund of the receiver which works fine.

According to online Belton ads: "schedule a Free appointment... free comprehensive eval." Then in person Diane said, Free exams ONLY if you agree to buy our aids, OR, free but we'll give you no results or audiogram (if you go elsewhere). From ads, I expected new audiograms I would send to my hearing aid provider thru my health insurance, and I said so right from the start. This Beltone provider, Diane, had very poor customer service skill, as well as generally unfriendly attitude. I was shocked. I only researched their ads AFTER I returned home from this upsetting experience. (Also, the receptionist did NOT know WHY she required to copy my driver's license. "Just policy" is not a sufficient reason.)

I made an inconvenient trip to the Beltone store to check out what was apparently $998 hearing aids. I have 2 degrees and a certificate in graphic arts and I couldn’t tell the flyer price was for one aid. What would an elder person with comprehension problems do? I doubt many people need one hearing aid. I’m very disappointed in Beltone intentions or unintentional bait and switch.

I purchased a pair of your hearing aids from your office Evansville, in, on Burkhardt Rd. about a year ago. For a couple months, they have not worked to where I could actually hear well. Your first 2 managers told me if I wanted to trade up, I had a one time offer to do so, without any additional charge. I phoned Jen, your only receptionist here, a month ago, told her of my problem, and she firmly told me your current manager would do absolutely nothing. I paid $5000.00 for something I am not able to use. Anywhere. Yesterday, I went to Best Buy, purchased a pair from them for $249.00 and I can hear perfectly with them.