Beltone Hearing Aids Reviews

My husband purchased Beltone a few years ago, and has constantly had problems. He was told lifetime warranty if they could fix it in the office. But if it had to be sent into the company and repaired it would be $100 each event. That was no problem to us. But this morning he was told that one of his hearing aids could not be repaired and he would just have to buy a new ones for $8,000. So beware. They change their policies as they go. When I asked about the $100 to send in for repair, The receptionist, when confronted lied and said she never told us that. It's a shame to try to rip off elderly people but that seems to be the way of the times. I would give them zero stars if I could.

My initial experience was horrible, honestly I said I'd never go back. My first review started that. After posting my initial review, The owner reached out to me to first apologize and ask what he could do to fix the problem and make it right. We discussed the situation and what happened. He said he would do everything in his power to resolve the issue and a few days later he called me with a resolution, we can certainly live with. Couple weeks later I got my hearing aids. I'm still getting used to them. It's an adjustment to go from not hearing well at all to hearing. Beltone in Mobile will do everything they can to meet your needs with care, dignity and professionalism. Thank You Beltone.

I had a hearing evaluation and purchased the best possible Beltone hearing aids less than 2 years ago. I have been back to the store several times complaining that they did not work right. In frustration I had my hearing and Beltone devices tested at a doctor of audiology office. The results were that my devices were not programmed for my hearing loss. I am so disgusted with Beltone that I wish not to deal with them on any level.

Lead time for devices was long (1+ month), and the time for appointments is also very long. The local office only has a tech one day per week. I have waited nearly three weeks to have moulded aids, but they can’t fit them for another two weeks. They did extend my period to decide whether or not to keep them. I have been using them for over two months now and overall I am not at all satisfied with the performance of the devices. I will probably return them and absorb the $500 “fitting fee”.

My father-in-law (Larry) is a 90-year-old disabled veteran who served his time in the Korean war. Back in February of 2023, he walked into the Beltone store on 435D Stated Road in Dartmouth, MA hopeful to find hearing aid's that might work for him. Sadly, on that day, the Beltone representative successfully persuaded him into a 4-year lease agreement costing him a total of $8,700 (throughout the course of the lease) with a $700 down payment. My father-in-law, when weighing the cost of the hearing aids, asked the rep if the VA would be a better option rather than paying so much money, as he is on a fixed income. Larry shared with his daughter months later that the rep discouraged the idea and said the VA would not be able to help him.

Updated on 01/08/2025: I wrote a one star review a few days ago. I got a call today from Beltone customer service. I discussed my experience and soon after got a call from a fellow who I think was the franchisee. He was not pleasant and did not care what I had to say. He hung up on me. In my earlier comments I forgot to say that the guy who did the exam seemed to have no professional credentials. At least he left the white coat on its hook. I am **.

Bought new aids 3 years ago. Had nothing but problems with connectivity with my phone. They finally gave me 2 reconditioned aids that were supposedly better. Never had a problem again for 3 years. Went last week and got my new aids and nothing but problems after the person at the store said I wouldn’t have any problems. Well guess what these aids are just like 3 years ago keep disconnecting or not connecting to phone. I been keeping records of every time it happens.

Salesperson was very polite informative at first but tried to sell most expensive Beltone hearing aids at $10,000. After 2 weeks, tried to get money back; they were resistant but finally agreed. Allowed me to try cheaper Beltone ($5000) on loan, which I appreciated. When I found comparable hearing aids for under 2000, tried to return them… Finally did but not a good experience. Pressure sales tactics not appreciated…

This hearing center at 14441 Memorial Dr. Houston, TX is listed as a National Hearing network provider by Aetna Medicare Advantage program. I went there to shop for a pair of hearing aids. Mr. Paden ** did my hearing test, and has done a good job, but when it comes to the price, he started with MSRP $11,744, then group discount..., final price $5,574, without mentioning Aetna $2000 allowance. With that price, I can buy a decent hearing aids without using Aetna allowance. Also, there is no free trial period from this store. I was told that I had to pay the full price, If I was not satisfied and wanted to return within 30 days, there was a restocking fee of $400. $400 for 30 days trial, do I have choices? NO thank.

I made an appointment months ago for your store in Clarksville, In. for 06/12/2024. I received a text asking if I was going to make the appointment. I replied yes to the text and then I received a reply saying thanks and that you would see me at the appointment. I drove to the office to find it closed. The sign on the door says the office is open on Wed, Thurs, and Friday. This is not the case.