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Beltone Hearing Aids
Beltone Hearing Aids
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Overall Satisfaction Rating
4.07/5
  • 5 stars
    39
  • 4 stars
    9
  • 3 stars
    6
  • 2 stars
    5
  • 1 stars
    5
Based on 64 ratings submitted in the last year
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Beltone Hearing Aids

ConsumerAffairs Accredited Brand

For over 77 years, Beltone has provided personalized hearing care solutions for individuals with hearing loss. Our award-winning, technologically-advanced products are backed by BelCare protection, and are available in over 1,500 locations across the United States.

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593 Beltone Hearing Aids Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer
Original review: Jan. 1, 2019

Upon arriving I was greeted by Ashley the receptionist. She was friendly and efficient. Ashley and I conversed pleasantly putting me at ease. My screening experience was exceptional. I knew I had a hearing deficit, but was blown away at my low level of word comprehension. The clarity of hearing with the demo Amaze was profound. Roy, Sr. Master Hearing Care Practitioner really listen to me. He asked questions after the testing related to the results of the test, explaining why and what could have caused some of the deficits found. These aids are pricey, so will have to save a bit before I can purchase them, but I will get them. I will definitely refer my friends.

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Rated with 3 stars
Verified Reviewer
Original review: Dec. 31, 2018

Purchased a pair of hearing aids when I retired. Immediate problems with the ear molds not fitting, took several months to get them properly sized. Then the program switches on each device failed so could not move between various settings. Beltone wants $4-500 to repair each aid, ($1000 total). Local office has a very good person but now she has left so new person is on duty, lacking any sensitivity to me as a customer. Inquired about a new pair and pricing, was asked about payments terms (need 90 days to pay as I do not have insurance) and was told total due at delivery, take it or leave it. With as much competition as there is, one would think a repeat customer would get more consideration.

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Dec. 23, 2018

I paid $7000 for a pair of Beltone hearing devices. After 12 months, the devices performed satisfactory. At 14 months, the left hearing aid stopped working (out of warranty). I was charged $400 to have this unit replaced. After considering that I made no late payments and completed the payments within a 1 year timeframe, I am disappointed that this company does not warranty their product for longer than 1 year. I will be sending a letter to the Better Business Bureau to ensure that Beltone is notified of my limited-warranty concerns and do not recommend this product to anyone based on the after-purchase service. I would like to be reimbursed for the replacement cost, because of the initial significant cost of the devices.

Beltone Hearing Aids response

Hello Rose,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved. We will be in touch soon!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 19, 2018

My husband purchased Beltone hearing aids based upon my research of their reputation and effectiveness. There was a store about 30 minutes away from our residence so follow up visits were easy. That store closed shortly after we purchased his devices. We then had to travel over an hour to get devices tweaked or for service. That store was unreliable in that it was rarely open, phone messages were not returned, and you very rarely could talk to a Beltone representative. Now, that store isn’t open at all. What do we do now? Beltone hearing aides needing tweaking and one needs a minor repair. Are all Beltone stores in jeopardy of closing? How do we get service in Arkansas?

Beltone Hearing Aids response

Hello, Judi,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved. We will be in touch soon.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2018

My niece, Sharon, has no hearing in one ear and maybe 30 to 40% in the ear with the hearing aid. She was in the hospital and her hearing aid got lost, so we replaced that one. A young man from Beltone came to the hospital and gave her a hearing test. He was very nice and he did a good job. Also, the young man and woman in the office were very nice and helpful. They were wonderful. Sharon still doesn’t hear well, but the Beltone hearing aids help.

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Dec. 11, 2018

I work 40 plus hours a week. We have only 3 locations, one is 10 minutes from my job. Unable to get in to change out my dome and clean my piece, which only takes 10 minutes. I have to wait 8 days. They work less hours than I do, No Saturday appointments. I can get there by 5, but won't accommodate me. All locations have a huge turnover in people. Different person every time you go. I have had to deal with this issue since I bought mine in 2011. They give you a lifetime benefit, big deal. No one can work normal hours and be seen. I would NOT recommend buying from them. I am now shopping for a company that actually is there to a help their patients. Don't waste your money, find someplace and someone you can rely on.

Beltone Hearing Aids response

Hello, Diana,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved. We will be in touch soon.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 8, 2018

This is a real game changer. I had one to try out for a week, and I must say that I was quite pleased with the MyPAL Pro. Set in front of the television, and it streams the audio directly to the hearing aid eliminating that clarity loss for lack of a better term we users of hearing aids experience. Don't get me wrong, I love my Beltone hearing aid, it was real eye opener for me when I first tried one. I thought my previous hearing aid was OK, it did the trick, but when I tried a Beltone hearing aid, it felt like I went from using a toy you get out of one of those bubble gum machines at your local grocery store to a real professionally engineered, professional quality hearing aid. A Ford Pinto to a Lamborghini. Hot dog to a steak. It was, and still is great. Throw in the easy access to Beltone hearing specialists, and a lifetime of care, and it was perhaps the smartest purchase I've ever made.

Peter at the Howell outlet has been the best, and does not hesitate when I ask to try a device. I've tried the TV Link, and now I've tried the MyPAL Pro, and they were both impressive. When using the MyPAL Pro, I feel that my “understanding” of the television went from about 75% to close to 100%. What a difference having the audio stream directly to the hearing aid made! I used it with it being connected to the television, and in front of the television in microphone mode, and it was amazing how they both improved my understanding, and the clarity of what was being said on the television. Game changer! I can't say enough good things about it, I can't wait to get my hands on my own. I was bummed when I had to return it to Peter at the Howell, MI outlet. As far as the television is concerned it worked just as well as the TV Link, but is more flexible being mobile.

I also took it to the theater to see Bohemian Rhapsody as a benchmark test, and it passed with flying colors. While I still used the CC device a few times during the movie, the performance of the MyPAL Pro was phenomenal. It provided really clear audio streamed directly through my hearing aid. I was hearing the great music of Queen, in a movie theater, and could actually understand 99% of what was being said/sung.

Of course, I also tested it in a group conversation setting, and it worked quite well in that environment too! Game changer! I know, I know, I say that a lot, but in my defense, the MyPAL Pro is a game changing device. If I had my way, I'd make this part of the package of a standard hearing aid purchase, it helps THAT MUCH. You know how we get tired of asking people to repeat themselves, it's annoying to us, and it gets annoying to those people you interact with on a daily basis. They won't say so, but trust me it's annoying. The MyPAL Pro put an end to that. I could even leave the room, and still follow along with the conversation, so it's kind of like it gave me a super power...

My review? 5 stars. You are going to want this device. It WILL improve the quality of your life. It WILL improve the quality of the lives of those you love that live with you, and interact with you on a daily basis. No longer will you deal with the frustration of “not quite” getting what is being said by those around you or on television. My best advice is to get to your local Beltone outlet, and try one out. I think you will be quite pleasantly surprised. GAME CHANGER.

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Rated with 2 stars
Verified Reviewer
Original review: Dec. 6, 2018

I purchased my in-ear Beltone hearing aids about 2 1/2 years ago and have had numerous complaints about the product (hearing volume, calling and receiving calls, not hearing clearly primarily from the right hearing aid). Each time adjustments were performed but were never completely improved. The latest again with the right hearing aid. It was sent back to the factory and was replaced with a new one. The most constant complaint is using the hearing with my iPhone which is compatible with the hearing aid. When I make or receive a call it could take between 15-30 seconds to connect the other person.

I contacted Beltone today and they are going to contact my local office but I'm not sure what that's going to resolve. My warranty is up in May of 2019 and it should be extended due to the ongoing issue. It's frustrating when you depend on the hearing aid and the issues aren't resolved... Hope I get through to someone... I have other friends/family that have purchased hearing aids from other companies that are 100% satisfied and that's what I'm asking for.

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Beltone Hearing Aids response

Hello John,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved. We will be in touch soon.

4 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Dec. 5, 2018

My experience has to do with trying to get help after my sister passed away & she only had very expensive hearing aids 2 1/2 months. She got them at the Scottsbluff, Neb. store. I had purchased a different brand a few months before & was shocked at how much she had paid for her Beltone especially after she told me they had given her a discount because she was handicapped??? She lived on social security only. When I asked the salesperson why my sister got the most expensive hearing aids they offered he replied "That was the ones she wanted" knowing my sister the way I did (& the rest of the family knowing) we find that very hard to believe as she was always money conscious because she was on a limited budget. I also questioned how she was able to get credit to make payments known what her income was. I got two responses from the salesperson "It was her choice"??? & "It is out of our hands. We can't help you."

All we wanted was some kind of help as to what we could do with $6,375 worth of hearing aids that no one we know can use. Had my sister asked before she got them I would have told her NOT to go to Beltone. Now it is too late. Her family also feels she was taken advantage of because of her disability. The other thing was I know she was not happy with the hearing aids & she became ill before she could get them adjusted again. Because she was in a wheelchair & was not able to get out easily, the salesperson was kind enough to stop at her house to make adjustments. That is the only reason I rated it 1 star

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Beltone Hearing Aids response

Hello Donna,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved. We will be in touch soon.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

I have hearing loss in both ears and I started with Beltone Hearing Aids years ago. They run a first class operation and they are flexible. I’m very happy with Maryanne that I get phone calls reminding me of my appointments. She’s got a one-person staff and I’m very impressed with her. I got the behind-the-ear hearing aid model that I purchased from them two years ago and it is a far superior hearing aid than what I had used. The cost is a lot more than my other hearing aid, but the quality is so much greater. For my old hearing aid, they took the mold of my ear, then they made the hearing aid fit the mold of my ear.

For the Beltone one, they gave me one behind-the-ear for my right ear and I don’t even know the thing is in there, which I like. And I’m gonna buy one for my left ear as well. With Beltone, the hearing is much better and it’s much clearer. I can adjust it to different settings if I’m in a restaurant or if I’m in a church. I have it on all-around. It’s also connected to my cell phone, so that helps me a lot. The quality is superior. Beltone is doing a great job and I hope to keep going to them for years to come.

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Factual basis uncertain
Verified Reviewer
Original review: Nov. 18, 2018

I purchased a pair of Beltone Hearing Aids (Legend 9-63) in March of 2018, and I thought I had solved all of my hearing problems. They included a Z-Power Rechargeable System, which is so much easier than managing the tiny batteries. However, right away I had trouble with them fitting into my ear canal and I have returned to the office at least once every month for adjustments. Just a couple of months into my ownership one of them actually quit working and it had to be sent in for repairs. The two salesmen who have helped me have been very kind and have made a real effort to make these work for me.

We have tried several shapes of ear connections, but most of them were uncomfortable and I felt cut off from the world, because they were impossible to use in group situations. I just couldn't hear if someone was close or far away from me. I am totally unhappy with them and I want to return them to Beltone. I know the trial period is long gone, but each time I went into the office, I was pressured to try just one more "fix." In the meantime I have already received benefits from BCBS, and I have paid the installments to the financing company. What shall I do to reverse this very disappointing experience?

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Beltone Hearing Aids response

Hello Barbara,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved. We will be in touch soon.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2018

I have minor hearing loss. I still hear reasonably well without the hearing aid but I was having difficulty in groups, particularly in say a board meeting where a lot of people are sitting around in different places in the room. And I began to notice as I was having problems hearing some of the people in the room. Also, sitting in our kitchen with the radio on relatively low and my wife right across the table from me, I could hear the radio but I couldn't always understand her, so there was a problem there. I had a pair of basic hearing aids that I had purchased nearly five years ago and recently, I got to thinking that I really needed to go somewhere and have my hearing evaluated with the hearing aids in my ears. And that was what led me to Beltone.

I've been aware of Beltone for years. The folks there were very kind to run some tests with me with those hearing aids on and resolved it. I had had some hearing loss after the time that I was tested that led to the initial purchase. And so I decided to upgrade and bought their Amaze level brand, which I really appreciate being able to control with my cell phone or the remote and my hearing is better. I won't say it's perfect and I know that no hearing aid is gonna restore that. But I am able to handle situations now by being able to adjust back and forth with either the cell phone or the remote and function it in a way that I was having trouble doing.

I knew that I was gonna have to spend some money as I was fully aware that if I was gonna get a good set of hearing aids, I was gonna have to pay for them. So, I was prepared for that. And when I saw the features that were available, it didn't take much to convince me when I see something of quality electronically. It's not easy to back all of the features that are in these hearing aids without having to spend a lot of time in research. I got what I paid for. Also, Beltone has some very fine people. They were patient, thorough, and very careful. I'm very happy that I stopped by there.

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2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 12, 2018

I have behind the ear, amaze hearing aids. I'm happy about my hearing improvement but very unhappy about not being able to hear music through my hearing device because I have an android phone. I paid over six thousand dollars for Beltone’s equipment and told that the technology isn't there for android. I wish I would have known this up front. I am looking at a very big company and scratching my head. Beltone can make this happen if they want to. Come on guys!!!

Beltone Hearing Aids response

I understand you were informed by a Beltone representative that we do indeed have hearing aids that are compatible with Android and Apple iOS. Thank for being a Beltone customer and we hope to continue to provide excellent service.

6 people found this review helpful
Resolved outside ConsumerAffairs
profile pic of the author
Verified Reviewer
Original review: Nov. 6, 2018

I purchased a set of hearing aids in September 2012 for $6,500.00. I have taken them back every 4 months for cleaning and service. However, when I took them in for service last week I was told that my left hearing aid would have to be sent away for a rebuild at a cost to me of $900.00. I am upset that it would cost that much to have one aid repaired and on top of this only replace the part that is defective with a guarantee of 6 months. I cannot afford this high price. I am currently walking around with one hearing aid and holding my breath that this one won’t die! People like me on limited incomes cannot afford to pay $6,500.00 and every time the hearing aid stops working you pay $900.00!

Beltone Hearing Aids response

Hello George,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved. We will be in touch soon.

7 people found this review helpful
Resolved outside ConsumerAffairs
Verified Reviewer
Original review: Nov. 3, 2018

My mother got Beltone hearing aids about a year ago in Little Rock. They moved their office to N. Little Rock -- but now are closed. The closest place is Ft. Smith. That does NOT work for my 88 year old mother! Very disappointed in the quality of customer service with this company.

Beltone Hearing Aids response

Hi Diane,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved for you and your mother.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2018

My family said I was yelling at them and I kept trying to explain to them I was not yelling, I was talking loud enough to hear. My sister was in town and there was only a Beltone in Bowling Green. I went into the store and the reps were very knowledgeable and very nice. I talked to them and they explained stuff. They were very accommodating. I purchased the hearing aid that fits inside my ear that has a little "cat hair" wire with the little battery pack on the back of your ear. It was expensive like buying a car. But it was on sale that particular day and I saved a bunch of money.

I wear the hearing aid 24/7 and I wear them to sleep at bed at night. I had a problem though. I rolled over and broke the little "cat hair" off the edge of one of them. I was in Union, Florence and I Googled Beltone close to me. I went there and a very charming lady in there went through everything. I showed her my phone and she added an extra service so that I don't just have restaurants and original, but she punched in church mode. She fixed it with no charge. I would rather go to her than anybody I could tell you about. I would tell others how easy Beltone was and the difference in being able to hear and knowing what you couldn't hear. You would be able to discern birds and different trees and what a siren sounds like to be in a car.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 31, 2018

I was unaware if I had any hearing loss and I was at a Health Fair and Beltone had a vendor there. I spoke with the vendor and was offered a complimentary examination. Their service was excellent and they were very professional and very caring. I was referred to my ENT for further examination and when the ENT determines if I have hearing loss, I would go back to Beltone and will discuss it. The experience of the professionals in Johnson City was above and beyond expectations. I will highly recommend them and if my ENT requires that I do have a hearing aid, I will definitely go back to Beltone.

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Rated with 3 stars
Verified Reviewer
Original review: Oct. 30, 2018

I purchased two hearing aids on 01/12/2012. They worked fine until two weeks ago and the left aid quit working. I called the office and they are out of business. I called the Little Rock office and they are out of business also. I don't have a Beltone dealer in Arkansas I can go to get it repaired. I was supposed to have a lifetime warranty on the aids.

16 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

We were serviced at the Beltone in Tupelo and they were all busy. If you show up for batteries, it appears to be a big deal. Sometimes the interactions with their representatives are okay and sometimes it's rushed. They are both really nice though and the receptionist does a lot of the cleaning. They have a lot of clients and she is busy. You don't get much service very fast, but eventually, they'll get to you but it's frustrating because your time is valuable too. We live about an hour and 15, 20 minutes from Tupelo and if we're gonna go there and we need something, we're not gonna come home and then go back the next day.

My husband has a lot of excess ear wax and sometimes, we have to show up to get the hearing aids cleaned. I can clean it to a point, but I can't do it like Beltone can. If the hearing aids are not clean, it doesn't work and without it, he doesn't hear anything. With the hearing aid, he has some hearing and that truly beats nothing. I'd recommend Beltone.

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2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Oct. 23, 2018

My Father is 84 years old living on social security. We purchased hearing aids and remote control 5,250.00 from Sears Lakeforest mall in Gaithersburg MD. At first we were very pleased with the hearing aids but as time went on we were constantly getting them repaired. It has been very aggravating. The only reason I gave 3 stars is because the Belltone location we use in Frederick Md are so nice. For the past few years we were going every month or 2 to get them repaired. Several times sent out for repairs. The warranty has ran out and now need new speakers which will cost 800.00. No way he can afford this. So right now is without hearing aids until we find a solution. Check his history and see how often we have had them repaired.

Beltone Hearing Aids response

Hi Sharon,

We have been made aware that the Frederick office should be in contact with you informing you that your father's hearing aids will be repaired, free of charge. We hope he continues to have a pleasant experience with them!

6 people found this review helpful
Resolved outside ConsumerAffairs
Verified Reviewer
Original review: Oct. 15, 2018

$6000 spent on Beltone and cannot use aids. I purchased a set in hearing aids that my salesperson set up and fine tuned in her computer. Problems from the beginning were my inability to hear with them and irritation. After several trips back still no better. Used about three days!

Beltone Hearing Aids response

Hi William,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved.

6 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 13, 2018

I have about 50% of hearing loss. Beltone is a national chain and I want something that I can access from where I am at. I took the free hearing test from my local dealer. It’s a two-person store and the guy does two sittings each week then the girl does all the cleaning. I was very pleased with them. I got the molded hearing aids that fit in my ears. I'm happy with its functionality and performance. It's $2,000 for the pair and I’m getting my money’s worth. I can hear and my husband likes it. I don’t say “huh” anymore. I usually pull it out when I’m on the phone because the molded sticks out a little way and sometimes, I can make it beep with the phone adjusted.

Nationally, Beltone would give consumers an extra amount of time to make sure that they like the hearing aids. I didn’t like the idea that the rep would give people a week or two instead of the nationally-approved two months, and there were lots of hearing aids out there that would give even longer than that. That was really almost a deal breaker with me. If I hadn’t gotten enough time to find out that I was going to wear them on a regular basis, then that’s thrown out the door, I'd almost walk away over that. So my husband and I sat and talked to him and we said that we'll go to Florida and just wait till we get there. He honored that in the end, and I didn’t take the hearing aids back because I love them. I’m very happy and I would recommend them.

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6 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Oct. 11, 2018

I purchased a set of hearing aids for my 89 yr. old mother in Kill Devils Hill in March of 2018. This went well. I felt as though I had gotten a quality product. The hearing aids were picked up in Elizabeth City in April of 2018. We took the hearing aids back several times due for resizing and color. We dealt with that. In September of 2018, both of the hearing aids fell apart. It was diagnosed that they had been crushed and had to be rebuilt. Insurance had been purchased, but was useless. The hearing aids were not crushed.

The coverings on both were broken. All the wires were good. The company wanted me to pay $400 for each hearing aid on top on the $5300 already paid. I feel as though the quality of these hearing aids were poor. Even with that said, I offered to pay for one of the hearing aids, because my mother was still complaining about the other hearing aid size (too big), which could have contributed to it falling out. The company was unwilling to assist. So, I have a set of broken hearing aids that my mother has worn for approximately 2 months. I’m disappointed in the quality of these hearing aids and the unwillingness of the Beltone to resolve this issue.

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Beltone Hearing Aids response

Hi Tonie,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved for you and your mother.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 10, 2018

My hearing loss at first was just borderline and two years later, it was below the line. We had a Beltone store in Wabash. It was convenient and they were sending me information in the mail about their pricing. I took advantage of the free examination. The gentleman that works with me is very nice. He gave me a complete test and he knew the products and the warranties. Even his secretary is top-notch and really very knowledgeable about it all. I've taken my hearing aids there and the rep I work with was kinda thin there for a while because he was doing several offices. But his secretary was always able to clean them and readjust them. They're a really nice outfit to work with in Wabash.

When you can go and get a bunch of stuff online only at a fraction of the cost, hearing aids are too expensive. I paid over 7,000 for my first pair. Then, I went in for my yearly checkup, which they never charged me for, and I decided to upgrade. It was the same amount, except I got a trade-in allowance on them. They let the trade-in of the old ones for 2,800. I paid 1,000 on it and I’ve got a year to pay it off with no interest.

I upgraded my hearing aids and I really like them. They're so comfortable I actually got in the shower with them the other night. These are a little bit bigger than the ones I previously had because the batteries are a little bit bigger. Their rep said the other ones' batteries would go out about every three to four days if I wore them every day and these last seven to ten days. Also, when I turn the hearing aids down, I can hear it click in both ears, which the other one didn’t do. And I can turn them down or I can hold them down and they would down background noise that my other ones never did. So, the technology is a lot better and, for some reason, they fit in my ear better.

When I take my hearing aids out now, it’s like I’ve got mufflers on me. They’re a big difference in the hearing. And I can wear them to the movies now and if it's a movie where there’s a lot of action, I can turn them down a lot easier. I recommended Beltone to my brother-in-law four years ago and he went with them in Huntington and got his.

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3 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 9, 2018

My hearing loss was bad and I went to Beltone. The reps were great and every time I went in, they came up and it was fine. From the beginning, the service person was a lady, then it went through a guy and now, it’s back to a lady. They seemed to know what they were doing. I bought the hearing aid that goes in my ear and goes up around the top. We saw that this was the option that I had as far as a couple of different settings. It also had a remote that I can go up many decibels more.

I’ve got one set for normal and the second setting is set to cut the back noise out if I am in a crowd of people or in a restaurant and I am sitting across the table from my friends. The third setting shuts them off and the fourth setting is for outside. I do hunting, gardening, and a lot of stuff outside, so sometimes, I wanna hear what’s going on all around. My wife would say that I have to put my hearing aids on when she has to repeat something. I am a carpenter and I go to work, so when I use tools, the first thing I do is turn them off. When I’m back home, I sometimes forget to turn it on.

It would be nice if Beltone had a better warranty program. I’ve talked to different people and they said that their hearing aids are warranted even if they lose one or it goes bad. My first set lasted for about six years and it went bad. I had to go $6,000 again and I was kinda disappointed that I spent this much for a set of hearing aids. I don’t know if I’ll do that again if the hearing aid goes bad.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2018

My hearing loss was at 35% then I took advantage of the online hearing test provided by Beltone. I went to their office and dealt with their rep. The test was good and I was overwhelmed with the performance that Tanya gave me of my hearing aid and everything else. I was very impressed with it. She asked if I had any questions and we discussed them. Also, she was very thorough about the products, the warranty, and everything that went along with it. We discussed her opinion and she did the test. Then, she came out with a model and we tried that and I was 1,000% happy.

I have hearing aids that go behind the ear and I'm happy. I don’t miss any words and they're all good. It’s expensive in a way, but it’s worth it because now, I can listen to television, go someplace and talk to people, and I understand them. But I've gotta call them and make another appointment. I would talk with Tanya about maybe changing something. I’m gonna have to go for an adjustment type. I was gonna call back and get an appointment when my daughter could go with me. She works at a high school and it’s tough to get the time factor because they close at 4:00. But then Tanya said that if there’s some time that comes up, she would stay till 4:15 till we got there. When we get there, she would do the machine thing part of it and make sure that everything works right. I was so happy with the things and the results that she has done for me.

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2 people found this review helpful
Customer increased Rating by 3 stars!
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Verified Reviewer
Resolution response: Oct. 26, 2018

I was critical of one of Beltone's hearing aids that I purchased, I was not happy with it so I voiced my opinion on this site and within a couple of weeks I was contacted by Beltone. They wanted to know why I wasn’t happy with their product so I told him in detail and they listened intently and assured me they would do anything possible to make things right. About a week later I got a call from their local representative and wanted to know if I would come to his office and talk with him about my issues, I said sure so he set up an appointment for the next week.

Today I went to the appointment and was very warmly welcomed we went to his office and talked for a short time and to make a long story short we came to an agreement and I think Beltone bent over backwards to make me happy. I am very appreciative of what they have done and would highly recommended Beltone for your next hearing aid. They have great products and great local service and will do anything to make you happy so if you are in the market for a hearing aid set up an appointment with the local store and you will be glad you did. Thank you again Beltone for resolving my problem. I give you a strong 5 stars.

Original review: Sept. 28, 2018

I bought one for my left ear and had good luck with it for a year or so, but when I bought one for my right ear it was a newer style and had problems from day one. My local attendant was very helpful. He cleaned it several times sent it in for repairs. He replaced parts on it so I do not blame him. The aid I bought first started giving me problems but it’s out of warranty so I don’t wear either one of them. I’m a veteran so I went to the VA and had them check hearing in my right ear and was told my hearing was fine but my left ear did need a aid. So I got 2 hearing aids about $5000.00 that I cannot use. I’m sorry but I cannot recommend Beltone Hearing Aids. Thank you.

Beltone Hearing Aids response

Hi Roger,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved.

3 people found this review helpful
Resolved outside ConsumerAffairs
Verified Reviewer
Original review: Sept. 25, 2018

I purchased 2 in the ear hearing aids from Beltone in 2014. Since then they have been repaired or replaced several times. Most times when they have been out of warranty it's cost me 300 to have them repaired. And I have never been happy with the sound quality. I dropped my left hearing a few months ago and it had to be replaced today. The volume kept dropping and then stopped working. Not having my hearing aid causes me great issues at work. And at the moment I don't have another 300 to repair. For the 5700 dollars they cost me I'd expect better quality. If they can completely replace a hearing aid for 300.00 the value of the aid 2850.00. When I can afford to replace them I assure you the replacements won't be from Beltone.

Beltone Hearing Aids response

Hi Alan,

We have been informed by your local office, we are extending your warranty for another year on both of your hearing aids. Please bring them to the office if you continue to have any additional technical difficulties.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 15, 2018

I bought 2 hearing aids 2 a little over 2 years ago. About a month ago the left aid started cutting out. About a week ago it stopped working completely. The local dealer informed me it would have to go to the factory. It cost me $250 for repair. The entire electronics was replaced. The right aid has been fading out at times. The dealer attempted to adjust it but was unable to. They informed me it would have to also go to the factory at a cost of another $250.

I have worn hearing aids since 1959. They have worked 9 to 12 years without any major problems. Compared to those these are expensive and poor quality. Also when These were bought the dealer informed I could have an app to be installed on my smartphone. After I was fitted they tried to install the app on the smartphone but was unable to. They then said it cost $200 to $230 to install the ap. I did not install it at that cost. The poor quality of the product and the service of the dealer is not worth buying from Beltone The.

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Beltone Hearing Aids response

Hi John,

We are sorry you had a bad experience with Beltone. I will follow up with a private message to get the information about your specific hearing aid and the store you visited, and I will reach out to them directly.

Thanks,

The Beltone Team

8 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Aug. 25, 2018

My Hearing Aids were ordered on 6/25/18. They arrived on 7/2/18, however, the complete product that I ordered did not arrive. The Z Power Charger did not arrive until a week later, 7/9/18. So I assumed that my 45 day trial period started on 7/9/18. Thereafter, upon each visit, I complained that I could hear what I didn't want to hear, but couldn't hear what I needed to hear, primarily, soft voices. He told me that he couldn't tweak them to my full prescription all at once, because I wouldn't be able to take it. So, he said he would tweak them gradually, which I guess he did, however, I couldn't tell any difference out in the public. I struggled with these things for 43 days and finally decided to return them for refund, which I did on 8/20/18.

I was told that I was 4 days over my 45 day trial period, so he couldn't take them back. I said that I didn't receive the full product order until 7/9/18, so I'm at 43 days. He said, "No, because accessories are not on the contract that you signed." So, I went home and dug out out the contract, and guess what, the Z Power Charger was a line item on the Purchase Agreement that I signed! So, who's right, me or him? I have two beliefs in this whole experience. #1 - I believe the retail purchase price of $8076 for these two hearing aids was inflated so that he could receive the maximum benefit from my Medical Insurance! #2 - I believe the carrot was dangled in front of face long enough so that the 45 day trial period was used up! The moral of this story is, if you're a future customer in need of hearing aids, THINK, before you order from Beltone!!!

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Beltone Hearing Aids response

Hi Charles,

Thank you for bringing this to our attention. We are working with the team right now to help you get this resolved.

12 people found this review helpful
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Beltone Hearing Aids expert review by Shelley Webb

Founded in 1940, Beltone is one of America’s oldest hearing aid companies. The Chicago-based company manufactures its own hearing aids and sells them in over 50 countries worldwide. Its target market is patients 50 years old and above.

  • Product selection: Beltone has many hearing aid styles available, including in-the-canal, in-the-ear and over-the-ear models. You can work with an experienced Beltone practitioner to choose the hearing aid that works best for you depending on your degree of hearing loss, lifestyle, preferences and budget.

  • Accessibility: Because Beltone is an international company, it’s easy to find a Beltone location near you whether you’re at home or traveling. There are over 1,500 independent hearing care centers throughout the United States, where you can receive a hearing screening, hearing aid fitting and more.

  • Apps for mobile devices: Beltone makes it easy to control your hearing aids through several apps available for smartphones and mobile devices. The HearPlus app is compatible with the Legend, First and Boost hearing aid models and allows you to quickly adjust volume, change your program, check battery status and even locate a lost hearing aid via GPS. Other apps, like the Tinnitus Calmer and SmartRemote, can do even more.

  • BelCare protection program: Beltone promises to support its customers for the life of their hearing aids. You will receive a free annual hearing evaluation, 30-day satisfaction guarantee, a one-year Limited Manufacturer’s Warranty, two-year protection for change in hearing status and many more benefits.

  • Helpful website: Beltone is known for personalized customer service, and you can connect with a representative through their website and social media presence. You can also try a free hearing screening on the website and even schedule your appointments online.

  • Best for: aging listeners and people with acquired or progressive hearing loss.

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Shelley Webb Senior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

Beltone Hearing Aids Company Information

Social media:
Company Name:
Beltone Hearing Aids
Address:
2601 Patriot Blvd.
City:
Glenview
State/Province:
IL
Postal Code:
60026
Country:
United States
Phone:
1-800-235-8663
Website:
www.beltone.com
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