Beltone Hearing Aids Reviews

I truly appreciate your dedication to this project. Your hard work and expertise made a huge difference. I really appreciate your time in making sure the issue is being taken care of. Thank you kindly.

My husband purchased Beltone a few years ago, and has constantly had problems. He was told lifetime warranty if they could fix it in the office. But if it had to be sent into the company and repaired it would be $100 each event. That was no problem to us. But this morning he was told that one of his hearing aids could not be repaired and he would just have to buy a new ones for $8,000. So beware. They change their policies as they go. When I asked about the $100 to send in for repair, The receptionist, when confronted lied and said she never told us that. It's a shame to try to rip off elderly people but that seems to be the way of the times. I would give them zero stars if I could.

My initial experience was horrible, honestly I said I'd never go back. My first review started that. After posting my initial review, The owner reached out to me to first apologize and ask what he could do to fix the problem and make it right. We discussed the situation and what happened. He said he would do everything in his power to resolve the issue and a few days later he called me with a resolution, we can certainly live with. Couple weeks later I got my hearing aids. I'm still getting used to them. It's an adjustment to go from not hearing well at all to hearing. Beltone in Mobile will do everything they can to meet your needs with care, dignity and professionalism. Thank You Beltone.

I had a hearing evaluation and purchased the best possible Beltone hearing aids less than 2 years ago. I have been back to the store several times complaining that they did not work right. In frustration I had my hearing and Beltone devices tested at a doctor of audiology office. The results were that my devices were not programmed for my hearing loss. I am so disgusted with Beltone that I wish not to deal with them on any level.

Lead time for devices was long (1+ month), and the time for appointments is also very long. The local office only has a tech one day per week. I have waited nearly three weeks to have moulded aids, but they can’t fit them for another two weeks. They did extend my period to decide whether or not to keep them. I have been using them for over two months now and overall I am not at all satisfied with the performance of the devices. I will probably return them and absorb the $500 “fitting fee”.

My father-in-law (Larry) is a 90-year-old disabled veteran who served his time in the Korean war. Back in February of 2023, he walked into the Beltone store on 435D Stated Road in Dartmouth, MA hopeful to find hearing aid's that might work for him. Sadly, on that day, the Beltone representative successfully persuaded him into a 4-year lease agreement costing him a total of $8,700 (throughout the course of the lease) with a $700 down payment. My father-in-law, when weighing the cost of the hearing aids, asked the rep if the VA would be a better option rather than paying so much money, as he is on a fixed income. Larry shared with his daughter months later that the rep discouraged the idea and said the VA would not be able to help him.

Updated on 01/08/2025: I wrote a one star review a few days ago. I got a call today from Beltone customer service. I discussed my experience and soon after got a call from a fellow who I think was the franchisee. He was not pleasant and did not care what I had to say. He hung up on me. In my earlier comments I forgot to say that the guy who did the exam seemed to have no professional credentials. At least he left the white coat on its hook. I am **.

Bought new aids 3 years ago. Had nothing but problems with connectivity with my phone. They finally gave me 2 reconditioned aids that were supposedly better. Never had a problem again for 3 years. Went last week and got my new aids and nothing but problems after the person at the store said I wouldn’t have any problems. Well guess what these aids are just like 3 years ago keep disconnecting or not connecting to phone. I been keeping records of every time it happens.

Salesperson was very polite informative at first but tried to sell most expensive Beltone hearing aids at $10,000. After 2 weeks, tried to get money back; they were resistant but finally agreed. Allowed me to try cheaper Beltone ($5000) on loan, which I appreciated. When I found comparable hearing aids for under 2000, tried to return them… Finally did but not a good experience. Pressure sales tactics not appreciated…

This hearing center at 14441 Memorial Dr. Houston, TX is listed as a National Hearing network provider by Aetna Medicare Advantage program. I went there to shop for a pair of hearing aids. Mr. Paden ** did my hearing test, and has done a good job, but when it comes to the price, he started with MSRP $11,744, then group discount..., final price $5,574, without mentioning Aetna $2000 allowance. With that price, I can buy a decent hearing aids without using Aetna allowance. Also, there is no free trial period from this store. I was told that I had to pay the full price, If I was not satisfied and wanted to return within 30 days, there was a restocking fee of $400. $400 for 30 days trial, do I have choices? NO thank.

I made an appointment months ago for your store in Clarksville, In. for 06/12/2024. I received a text asking if I was going to make the appointment. I replied yes to the text and then I received a reply saying thanks and that you would see me at the appointment. I drove to the office to find it closed. The sign on the door says the office is open on Wed, Thurs, and Friday. This is not the case.

Purchased hearing aid in Greenville NC office which is associated with neighboring Kinston NC Belltone office. Purchased hearingc about year and a half ago. Hearing aid needs service but both offices are closed and the parent company in Chicago does not know anything about these NC offices. Does not seem possible that the central office which supplied the hearing aids knows nothing of satellite operations using Beltone name.

Alana **. My experience with Beltone Hearing Aids and Alana ** began in February of 2019 when I was diagnosed with a mild hearing loss and was fitted with the Amaze hearing aids. I also quickly learned that the actual hearing aids are only one part of a multi-faceted number of parts necessary to attain improved hearing. A good hearing aid specialist is extremely important. I have yet to have a problem that Alana was unable to fix for me. I have always been able to schedule an appointment in a timely fashion and have never waited more than a few minutes in the waiting room. I also have never felt rushed.

I had to change my time and they saw me the very same day. Worked with me so I could hear better. Cleaned my hearing aids and all worked well. The technician took his time to solve the problem. Great place.

We purchased Beltone Hearing Aids from an in-network office yet they billed my insurance company from an out-of-network location which causes my insurance company to pay out of network reimbursements instead of in network reimbursements… $2000 difference.

Joe ** and Diane are always professional and caring; answering my questions and servicing my hearing aids. I have been satisfied with using this office since I first needed hearing aids, four years ago.

I had a hearing test July 2nd, I had a feeling right away it wasn't your normal hearing test. The person giving it, left the door open to the booth. We discussed hearing aids and I was told I should get them 2-3 weeks. After waiting a month, I called to find out from the receptionist. He told them "I would think about it". I sent him an email asking about my new information. He apologized and said I should receive them 2- 3 weeks. Oct 1st I emailed him. He said My insurance company would not reply. I asked him "If this is the kind of service I am getting when there is a purchase involved, what kind of service would I get for follow ups?" I called my insurance and they said he never sent anything like they did in 2021. I am also going with a different company altogether. I have kept their emails. Just as a reminder in case I ever have a weak moment- NOT to go there.

Both Cindy and David are top-notch at their respective jobs. Always professional and willing to do whatever is necessary to get the job done. Highly recommend the Logansport, In. Beltone office staff. They always do a great job.

People at Beltone have been very professional. The follow up with the people in the reception area has been exceptionally helpful. I am not a user of a Beltone product, but they fit for and service other products. It has worked out beautifully.

I have been using hearing aids for the last 10 years or so. First one was Oticon "In the canal", after using it three years or more I upgrade it to higher one. Same brand. Both are still working perfect till now. A year ago I contacted my insurance company to buy new expensive good hearing aids, they refer me to an agent who sells Beltone, he convinced me that Beltone is way much better than the ones I have.

I had an appointment with them today but no one could let me know that they would be out of the office today. So I make the drive there, which by the way takes me a little more than an hour to get to, only to find a sign on the door stating they'd be out of the office today. If you're going to have a business please take the time to call your patients and let them know that you are not going to be in the office the day of their appointment and have them reschedule rather than them having to drive all the way there and waste gas and not be seen.

Went there for periodic hearing aid cleaning & Maintenance service, which was done very efficiently. In addition got free coaching on how to get multiple other benefits out of my gadget by minor adjustments, I could do myself. Now have confidence in its usage, thanks to her dedication to service she provided.

I purchased two pairs of Beltone Hearing aids and had problems with each pair. First, the right one stopped working and they had to send it back. Then, the left one quit and the same results. The second upgraded pair was no better. The right one quit working and had to be replaced again. Soon it fell apart and the left one stopped working altogether. Had to go back to my old pair until the right one quit again. I will never buy Beltone again. Poor quality products.

Our family wanted Faye to have quality hearing aids, after not much success with cheaper aids. Now she has died & it seems to be no way to get even a partial rebate / refund of the $5000+ cost. Beltone reps keep telling me to give them to someone who needs them. I realize the outer shell is custom for her ear; however I would like even a partial refund of the receiver which works fine.

I took my mother to the office in Sycamore, Illinois. The Hearing Care Practitioner was very thorough. She did a fantastic job explaining the results to my mom. No question left unanswered. More importantly her aids she purchased are now 3 years old and doing great. When they do stop working it is because they are clogged with wax and mom forgot to clean them. We couldn't be happier and hope you will give them a try. Couldn't be more pleased.

According to online Belton ads: "schedule a Free appointment... free comprehensive eval." Then in person Diane said, Free exams ONLY if you agree to buy our aids, OR, free but we'll give you no results or audiogram (if you go elsewhere). From ads, I expected new audiograms I would send to my hearing aid provider thru my health insurance, and I said so right from the start. This Beltone provider, Diane, had very poor customer service skill, as well as generally unfriendly attitude. I was shocked. I only researched their ads AFTER I returned home from this upsetting experience. (Also, the receptionist did NOT know WHY she required to copy my driver's license. "Just policy" is not a sufficient reason.)

I made an inconvenient trip to the Beltone store to check out what was apparently $998 hearing aids. I have 2 degrees and a certificate in graphic arts and I couldn’t tell the flyer price was for one aid. What would an elder person with comprehension problems do? I doubt many people need one hearing aid. I’m very disappointed in Beltone intentions or unintentional bait and switch.

Mr. Kevin **, as always, provided excellent and informative service while repairing a malfunctioning hearing aid. In addition, he downloaded the Beltone application and synchronized my smartphone with the hearing aids while clearly explaining the various features and functions to enable a better performance of the two hearing aids. His personal and professional interactions enhanced the overall repair experience.

I received my hearing aids sent by my insurance company to Beltone. So far I have been back three times for adjustments. One time my hearing aid stopped working while I was out. So far I can hear a little better but can't hear on the phone very well. I can't hear in crowded environments and I have trouble hearing at work. If it's quiet I can hear. These were very expensive $3100 after my insurance co paid $700. So I am contacting Aetna Monday to discuss this. Not worth $4500.

I was on time for my appointment. Someone came in after me with no appointment and he was seen first. There was no apology for my extra wait time. I would expect more consideration for scheduled customers.

I purchased a pair of your hearing aids from your office Evansville, in, on Burkhardt Rd. about a year ago. For a couple months, they have not worked to where I could actually hear well. Your first 2 managers told me if I wanted to trade up, I had a one time offer to do so, without any additional charge. I phoned Jen, your only receptionist here, a month ago, told her of my problem, and she firmly told me your current manager would do absolutely nothing. I paid $5000.00 for something I am not able to use. Anywhere. Yesterday, I went to Best Buy, purchased a pair from them for $249.00 and I can hear perfectly with them.

Joe is an excellent tech and always pleasant. I have had a lot of trial and error and he has worked well with me. Beltone has made many improvements as these are the clearest Beltones I have ever used. If I was to have any kind of improvement it’s just that the availability sometimes is hard when a wire or something breaks. But other than that these have been my best hearing aids ever I think.

Appointment on time. Review of test results were much the same as a previous test taken several years ago. Professional testing agent and very good explanation of high frequency deficit. Will schedule another test in a year or so.

Always enjoy the visit and support with my semi-annual checkup. Not only great service and consultation during the visit, but also receiving text message reminders prior to the appointment to remind me and confirm that I will be there.

I purchased my Beltone hearing aids from Englewood Florida and found them difficult to wear. Dr. Jeff was awesome and changed the little buds that go in your ears and they are now very comfortable and I can wear them all the time. Really made a difference. Since I work in Venice I changed to the Venice office. Dr. Jeff is at that office as well so it made it easy. Also Lisa, his receptionist, was always ready to accommodate. Since I care for a sweet 95 year old blind lady, and her hearing aids were no longer working, I suggested she try Beltone. I took her in to meet Lisa and Dr. Jeff. They did a full evaluation and we’re able to fit her with Beltone hearing aids that were far superior to what she did have. Both of us could not be happier! I highly recommend if you need new hearing aids or an evaluation, please go see Lisa and Dr. Jeff! Just tell them that Cheryl told you to go in as they are the “Best”.

My appointment was at 2 pm at the Beltone Pharr TX center and I arrived 15 minutes early. I was not seen till 2:31 pm. I was the only client waiting in the lobby. Staff seemed to be taking a break because there was too much talking giggling and laughing in the department.

I was so very delighted to go to Beltone on Oct 6. only to be told by the guy that the insurance I had was a scam. The hearing aids the insurance would pay for would do be no good at all and he could personally sell me used hearing aids. I called my ex. He said no. It sounded like a scam. I wrote a review then the manager called and wanted a meeting on Oct 27. I had gave a bad review and she wanted me to give her a good rating which I did until I met her. She did same thing. Pushed high price hearing aids. Said she could order the insurance ones until I could get the big priced ones.

I’ve been wearing hearing aids since 1995. My experience with David ** goes back at least 10 years. He recommended Beltone Amaze. My hearing loss is profound. He suggested I try the new aids. The moment he put them in my ears it was amazing. I’m so grateful to him for talking me into trying this new technology. He truly is the best, caring, professional, knowledgeable and sincere. I would highly recommend him to anyone who wants results.

They cleaned my hearing aids and checked everything. Checked my ear canal for problems and I am good! Fast and professional! Friendly staff and they make you feel very comfortable with these Beltone people.