Beltone Hearing Aids Reviews
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About Beltone Hearing Aids
For over 77 years, Beltone has provided personalized hearing care solutions for individuals with hearing loss. Our award-winning, technologically-advanced products are backed by BelCare protection, and are available in over 1,500 locations across the United States.
Visit www.beltone.com/en-us- Covers every hearing level
- Compatible apps are easy to use
- Many hearing aid styles available
- Prices not available on website
Beltone Hearing Aids Reviews
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Reviewed March 15, 2016
The hearing aid from Beltone has made my life better. My friend told me about them, and putting the hearing aid in was a little different than what I thought it would be but it went quick. They didn't fit up the hearing aid over my ear. I like that the hearing aid has an easy way to put in. The hearing care professional was very friendly and courteous.
Reviewed March 14, 2016
I'm 73 years old and I can't hear like I once could. It's very frightening to be without my hearing. I was walking across a parking lot and I didn't hear this car. The lady backed into me and it scared me to death. The next day I walked into Beltone and got a hearing aid. I didn't feel intimidated in any way in that office. They were so pleasant, helpful and understanding because I knew I was talking way louder than I should be. I enjoyed working with them. When I got the hearing aid, I walked out of the building and there's a lot of traffic on that particular road. The noise about leveled me. The next time I went in for a check, they did a lot of adjustments to try to bring the noise level down and that worked for a good while.
Once all the adjustments were made, I didn't feel dumb like I did when I couldn't hear anything. I felt like a new person. The first time I was in the market there was a young lady that worked there that I talked to frequently, and she was six feet away or so from me. In the past, if someone had said, “Hey, how are you?” I wouldn’t have heard it. But I heard her say, “How are you?” and I was just thrilled to my toenails. It was like being rejuvenated! I can't talk on the phone though with it on.
So I want to tell everyone, don’t waste time before you get your hearing checked because you lose ground so fast. If I had moved earlier to get hearing devices, my hearing might be better than it was. I know that my hearing is not ever going to be perfect even with a good hearing aid. But overall, I'm happy with what I have.
Reviewed March 13, 2016
I have people that I knew from church that had gone with Beltone and they were satisfied, so I decided to go there too. They're right in town so it's accessible and I can go in anytime that's why I don't want anyone else. The woman who assists me there is very nice. I purchased the type that goes behind the ear. I like that it hardly shows that I have a hearing aid since I have short and grey hair. I'm going back for another adjustment. Before Beltone, I couldn’t get all the conversations and had to make people repeat quite a bit. It was frustrating for me and for them to have to repeat. Now I can pick up more conversations and I don’t put the TV on so loud when I listen to it.
Reviewed March 11, 2016
I purchased a hearing aid from Beltone and I don't particularly like the little button that is pushed on to change different presets -- I have a little problem of pushing it down. I'd rather have the little disk that turns. When it comes to interacting with the hearing care professional, it was wonderful. They're very kind and considerate. If I happen to miss my appointment time, they're always willing to adjust their time to meet mine. I had the hearing aids cleaned too. There was a time I had an infection in the ears and I thought the hearing aids were not working. But it was working right. I would buy another pair when this gets old. I hope I have enough money to at least make a downpayment on them -- they are very expensive. But this is a good hearing aid at least for my problem. I definitely would recommend Beltone to another person. It was fantastic.
Reviewed March 10, 2016
My husband and I purchased hearing aids because of Beltone's reputation. We heard good things about them. My husband stopped in one day and he was very impressed with Mike, the hearing care professional. He has moved to Augusta, about 20 miles from us. But whenever we need anything, we drive to Augusta so we can deal with him because we love him dearly. He's super and fantastic and we keep recommending him to everybody.
I lost my hearing aids and my dog got a hold of one but never found the other one. In the process, he bit off the speaker! So, I took it down and went to Augusta with it and Mike put a new speaker on for me and fixed it instantly for me. My life has been so much better with my hearing aids. I have two boys that are very soft-spoken and I really couldn't understand what they were saying. But now, I have no problem. My husband has a lot more difficulty in hearing than I am, so he wears his continuously more than I do. We're very satisfied with Beltone.
Reviewed March 8, 2016
I always felt that Beltone was a good company so I gave them a try, and I've been very happy with them ever since. Their hearing care professional was very good. He took every time and patience to make sure it would fit right with the first hearing aid. He tries to do his best that I'm pleased with them. And now, I'm onto the second hearing aids which I just got yesterday and I wasn't pleased with it. I have to take them back to the gentleman that fit them for me to have them adjusted. But as a whole, Beltone is fine. They made it easier for me to go on with my life with hearing everybody much better. The only drawback is that financially, I'm finding it a little difficult. I'm on a fixed income and the hearing aids that I got were expensive. But it's not the fault of Beltone, it's Medicare's fault for they do not help with things like these.
Reviewed March 6, 2016
I went to Beltone to check on hearing aids and I’ve been very satisfied. They’ve been very professional and I’ve been very happy with the results. I purchased the one that go behind my ear and it allowed me to hear a lot of things that I probably would not hear. I have to talk to their care professional several times because I couldn’t hear out of one. They said there’s a way to have the basics rebuilt on the hearing aid but it’s fine now. It’s been everything I could’ve asked for. I recommended them to a friend of mine and he went and purchased hearing aids at Beltone in Maine.
Reviewed March 4, 2016
I went to purchase a Beltone hearing aid. I am completely deaf in the right ear with difficult hearing in the left. In other words I am profoundly deaf with tinnitus. I was sold a 6 channel Hearing aid. Was told it would be plenty strong enough but within a short time I found out how inadequate this hearing aid really was but they kept telling me my ENT MD. did not understand. Well this year had worked so I believed him and that was my mistake not knowing the true facts. But later on I would find out that Beltone took away the man's franchise. Too late for me I got sent to another Beltone store where I have been treated rudely.
The hearing aid continues to get me trouble. $2,200 shut down the drain. Did Belton take any responsibility for selling a franchise to someone that had no business selling hearing aids? Of course not. I just get told "you still have two and a half years of warranty" on something that should have never been sold to me in the first place. So I will do everything I can to make sure that others realize if you have trouble the slightest make sure you get your money back within the proper time frame. Don't let them tell you, you tell them No. And get a second opinion.
Reviewed March 4, 2016
I had another set of hearing aids of another kind. I went and talked to somebody at Beltone and they were really nice. They checked my ears and explained everything to me. They went out of their way to help me and I couldn't ask for any more than that. I gave them a try and they have looked after me since then. They adjusted my hearing aids and made them work. My Beltone hearing aids are doing pretty good. They're not ears but they help a lot. I am active and I like that I am able to hear better. I wear them all the time and it's the last thing I take out at night.
Reviewed March 2, 2016
The people in Beltone are very nice and I've always had good luck with them. The care professional that fit my hearing aid was very nice, but she's new with it. The newer hearing I got don't fit in my ears as good as they could, so, I'm going to have it checked out. I prefer to go back to the one I used to have in Farmington, because that's the one that I like the best, and maybe can do it better. But in either one of them, I recommend Beltone. They are tops and I'm really happy with their service.
Reviewed Feb. 27, 2016
I've been a customer of Beltone for a number of years. They were my first choice because I liked what I heard about them more than anyone else. I got a pair of hearing aids, and a lifetime service card with it. When I first got them, I walked out the front door of the Beltone office and I couldn't believe what I heard from so far away, and all the little sounds I was missing. It has made a tremendous impact in the quality of my life. They're very good. The person whom I see often for the cleaning of my hearing aids is now a good friend of mine. Also, everyone at the local Beltone is friendly, courteous, and very thrifty. Everything's taken care of, and it's satisfying.
Reviewed Feb. 21, 2016
It was very satisfactory and thorough with Beltone Hearing Aids. Their store was easy to find. And I recommended two or three people to go there. The hearing aids are not for the heavy task worker. They're doing all right for now since I've retired. The only thing I didn’t like on them was the 9-volume control. Sometimes I don't get any more volume and I can't turn it up or down.
Reviewed Feb. 17, 2016
Beltone is fairly well known in our area and I like the behind the ear hearing aids I got from them. The aids help a lot especially if I leave the house, but sometimes I don't wear it at home. I've been satisfied with Beltone and would recommend it to anybody.
Reviewed Feb. 13, 2016
We purchased for my husband a hearing aid that has a loop and goes in the ear and then goes behind the ear. But when we went to Beltone for the purchase, we did not like the first man that we talked to because he told us a lie. So then we transferred to a different agent, Rick, here in town and we've had really good luck with him. When Rick left, we had Chad. We saw him the other day and he's really nice. At first, my husband didn't wear the hearing aids at all when he got them. Then in the last nine or ten months, his hearing got bad enough. So now he knows he has to have them on, especially, when we watch TV. The Beltone hearing aids have really helped him. And since he wears them now, it's been and enjoyable experience.
Reviewed Feb. 11, 2016
I used to have the Telex hearing aids, and when it quit, I went to see Beltone. They gave me a choice between a very powerful model and the Beltone Force. I chose the Beltone Force because the battery doesn't go down as a fast on it as compared to the other model. I had a very good experience with Beltone's scheduling staff. He's very helpful and answered my questions. I mostly had issues with the ear mold and he assisted me with those. I'm not really good about getting in every time I'm supposed to get the ear mold, but he was able to change it over as soon as it needs to be changed. So the upkeep has been a hundred percent better than what I've had in the past. Since having these hearing aids, it improved meetings.
Reviewed Feb. 9, 2016
I got Beltone's 63DRW model, and we're still working on getting them adjusted. Their staff has been friendly and answered all of my questions. So far, I had a very good experience.
Reviewed Feb. 7, 2016
I like the way my Beltone Hearing Aids were and the way I could hear with them. I now go out more. Their rep Nathan was great. He's the only who touches my hearing aid. I love all of its features except the size of the earplug. It goes over the ears and it feels huge that it drives me nuts because my ear is rubbing on it. Despite those, I've already recommended them to people. I'm saving up to get a new hearing aid that I can actually put in my ear.
Reviewed Feb. 5, 2016
I’ve had my Beltone hearing aids for three years, and I like them. I got them from my insurance company because they gave me a discount on them. I’m very comfortable with the hearing care professional who fit my hearing aids. He cleans them for me every three months. I’m very happy with them.
Reviewed Feb. 2, 2016
I bought my son other hearing aids in the past and they kept filling up with earwax. The Beltone hearing aids seem to work better. As long as they change his batteries once a week, they work fine.
Reviewed Jan. 30, 2016
The Beltone hearing aid fits in my ear, after getting used to wearing it for a while, I don't even realize it's there. Also, I liked Nathan from their company. He was real helpful in picking out the one that I really needed. With Beltone, I can hear better, and I like them really well.
Reviewed Jan. 27, 2016
Beltone Hearing Aids helped me to hear better and it's the best in the market. But I've had problems with the base so I sent it back and I will pickup the new one on Thursday. The hearing care professional who fit us with the hearing aid was very nice, easy to work with and helped with our purchase.
Reviewed Jan. 24, 2016
I like my Beltone hearing aids. They are not like having my own hearing but I've had good luck with them. They're also expensive, but everything is. These hearing aids made my life better because I had a lot of trouble before I got them. I live close to Columbus City where Beltone is located and since I don't drive to any other town, I chose them. And if I had any trouble, I want it to be convenient. The professional that I talked to was friendly, not pushy and had a good personality. I'm happy and would recommend Beltone.
Reviewed Jan. 21, 2016
I’ve known people who were Beltone clients for years. I was a disc jockey as a kid, and I ruined my hearing with the use of headphones. Because of that I had an increasing hearing loss. When I needed the instrument, I went through them. The first one I had was totally hidden. It was pushed in my ear with nothing on the outside. What I’m wearing now is the third unit. This one fits me behind my ear, but into the ear. It’s not very noticeable and I like that about it, but there’s the quality. I think the unit that I have now was made with Microsoft, and it’s absolutely excellent. Beltone is absolutely perfect. They provide good service and advice when I’ve got an adjustment that I have to make personally. The man who helps me with my unit is excellent. I’ve never had a bad experience with him. Beltone has taken care of my equipment, and I highly recommend them.
Reviewed Jan. 17, 2016
The Beltone hearing aid has helped me. This is my second time around with them. Before, I had the one that's inside the ear and now I have the model that goes over the top. I like this certain type better than the other one because it doesn't clog my ear as much. Their hearing care professional has also adjusted my hearing aid a couple of times. Mine has three adjustments and he adjusted them on the third setting about a week or two ago.
Reviewed Jan. 16, 2016
I heard about Beltone from a friend, and they were so satisfied that I thought I'd try it. The hearing care professional that fit me with the hearing aid was helpful in the testing. I like the fact that they actually had words to test me with instead of just a bell. The lady at the store where I got them was especially helpful. I walk with a walker so it's hard for me to get around, and she even came out to the car one time to check them. There are so many people with hearing losses, and with Beltone I'm able to hear things that other people don't seem to hear. However, it can be tedious to put the hearing aid in because it's small.
Reviewed Jan. 15, 2016
I love that my hearing aid from Beltone has a button which allows me to change if I'm in a restaurant. Lisa **, who fit me my hearing aid, was marvelous. She's very caring and thorough. The hearing aid made it possible for me to hear in crowds and the conversations. I used to constantly misinterpret words. I'm very satisfied and I appreciate everything about the experience. I have also recommended them and two people had bought it.
Reviewed Jan. 14, 2016
My husband has the Beltone hearing aid model that goes in his ear. He decided to try them because the ones from other providers didn't work out. The hearing aids kept tearing up and they'd get fixed but they'd tear up again. Compared to others, Beltone is a lot more expensive, but it has better quality. Also, their people were all nice and their audiologist was a good guy. My husband goes back to them often to have his hearing aids cleaned. Beltone has helped my husband a lot and I'd recommend them.
Reviewed Jan. 13, 2016
Beltone is okay but I've got to go back and get the one hearing aid worked on. I still can't hear my wife even with the device. I called them to get an appointment next week and I'm going to try to get them to adjust it up a little bit more and get batteries again as the batteries aren't lasting very long.
Reviewed Jan. 12, 2016
I've had my Beltone hearing aids for quite a while now. The first one I had from them as an in-the-canal model but they didn't work very good. The one I have now is the over the ear model and they work better. Beltone also has a nice fellow here in Wabash, Indiana. He's a young and friendly man who takes care of whatever problem I have when I go there. Recently, I had my hearing aids cleaned and he gave me another hearing test to see if they needed to be adjusted. That came out all right and I'm satisfied with him. Since my hearing is almost 75% gone, my Beltone hearing aids have helped me a lot and that's better for my family and everybody.
Reviewed Jan. 11, 2016
I have to have my Beltone hearing aids in to hear my telephone ring. I can hear people talking better than I can hear my phone ringing when I don't have my hearing aids on. My daughter can't believe I get along so well with my hearing aids. Her mother-in-law can't even answer the phone with her hearing aids. So I'm doing wonderful. I'm really satisfied with Beltone. The person who fitted me with my hearing aids did a wonderful job.
Reviewed Jan. 9, 2016
I'm very happy with Beltone and the person I'm dealing with. Based on a one-to-one basis, Ryan is a very professional, and wonderful Beltone person. He's unbelievable, and I love him.
Reviewed Jan. 7, 2016
I got the Beltone that goes on the outside of my ear then runs in the cord that goes inside my ear. My hearing aids are working fine but I don't wear them all day because I do a lot of work and volunteer stuff. I do power tools and I don't want them in my ears with earmuffs. I only wear them when I'm meeting people or if I go to a restaurant at night or if I go to church. The last one sometimes doesn't quite fit right but I got an appointment next month and I will talk to the rep about it. The lady who assists me is very pleasant as well as the lady at the desk. Any questions I have, I ask them and they would answer me. I really was impressed with them. They're very good to me.
Reviewed Jan. 5, 2016
I used a hearing aid from Kokomo. I went through two for both ears but I was dissatisfied with the people over there. So then I went with a local here in Peru, a hearing aid woman who was very pleasant. But again, I was getting no satisfaction. I went through two with her. Then I saw the ad for Beltone. I had spent $6000 for two hearing aids that I’m wearing now. I go and have it cleaned. I’ve had it go out twice, one on each ear, and they had to replace the line that comes from the heavy part that goes into the ear. I’m good until this March. If it goes out, it will cost me $50 or $100, and that I’m not real pleased with. But I’m completely deaf without it. As far as the Beltone staff, I wasn’t overly impressed with the gentleman but his front nurse and counter person are very friendly and nice.
Reviewed Jan. 3, 2016
I got a computerized disc that fits inside the ear from Beltone. I purchased them for the price at the time, what it could do, and how it helped my hearing. The hearing care specialist was very professional, asked questions, and explained things as he went along. One time I had to go back and get one of the hearing aids adjusted a little bit and they had to hook it up to the computer. Needless to say, my hearing aids have made a world of difference. I can hear my great-grandchildren talk now and I can carry on conversations and hear conversations I couldn't hear before.
Reviewed Jan. 1, 2016
I purchased hearing aids from Beltone. The batteries don't last too long but I like it because they help me hear and enjoy TV better. They are convenient and handy to where I live. My audiologist, Felicia, was very efficient, pleasant and nice to do business with when I had my fitting. I followed up after because the hearing aids weren't working too good. We went to get batteries a couple of times. However, I am very pleased with the whole process and I'd recommend them to a friend.
Reviewed Dec. 29, 2015
I acquired a set of Beltone First hearing aids from a relative. After reading some of the reviews I was unsure how the local Beltone office would react when I set up a appointment and asked to be tested and have them programmed. The local High Point NC office was wonderful. They did a free comprehensive hearing test and it was professionally done in a sound chamber. They programmed my hearing aids and updated the firmware so I could use the android app. I couldn't be happier and thumbs up for the professional service. They only charged $90.00 and delivered outstanding excellent service. Hats off to Beltone for this NC Beltone hearing center.
Reviewed Dec. 26, 2015
My hearing aid works okay, but sometimes I get mad at them. I can't talk very good with one in on the phone and have to take them out, but not always. It also makes a lot of noise sometimes when I eat. But I can hear a lot better because of Beltone and it helps. Their rep was also very nice and explained everything.
Reviewed Dec. 23, 2015
I've had the best experience with Beltone. When I went to get a hearing aid, I went to somebody else first. And I was very happy when I found out that we had a Beltone over here, and when I went to them, I did not take the hearing aids from the other place. I asked for the contract from the other place but they wouldn't give it to me. They said it's against the law. And I said, "I just can't read it and make a decision." But Beltone said, "Take it, go ahead and study it. Compare it against whatever you want." That made me very comfortable. The service I get there is fantastic. Even when the representative is not in, the person that's there is very professional. I like the fact that I could press the button and change it to four different settings. One is for crowds. I like to go to concerts a lot and sometimes when I switch it into the concert, I can hear everything perfectly. And with the machine, you do for one and it works for both ears.
One problem I've had was that there was no Beltone when we were around Venice in Florida. One of my hearing aids seemed to be dead and when I came home, I went in to the Beltone that I use here, and nothing was wrong with my hearing aid except that it was dirty. Everything was fine. I thought I had cleaned it and I thought it was my ears, but it was the machine. Another problem is the price of the hearing aid and that there is no coverage for it. But I couldn't be happier with the Beltone that I use.
Reviewed Dec. 21, 2015
I have a hearing aid supplier through my insurance but I had to go and get a test then send the test to them. They would send me the appropriate hearing aids, and that doesn't sound too good. What if I have a problem with it? So I purchased Beltone. I love my hearing aids. They're very easy to adjust with the app. I have three settings that I use so that's really nice. My other ones did not have an adjustability, and with the new ones, I really like that I can adjust it to whatever noise is in the background. Their rep is also absolutely great. He really goes to the nth degree to make sure the hearing aids are properly fixed and adjusted. He'll sit there forever until I get the right volume.
Reviewed Dec. 19, 2015
My auricle was 102 so it was natural that it got worse after it got over. A girl at church had Beltone and she told me about it, and she always seemed to hear good. I hadn't gone to Miracle-Ear and she always never seemed to have any problem with hearing, and I had been around some people that had Miracle-Ear and they still seem to have a problem. That really influenced me to buy one. I like my hearing aids because they're not real big. I also like that you can turn them up and down and that you can cut out the background noise. They make my life much better. My little grandson, if I don't have them on, says "Momma, you need your hearing aids." So it really helps me and my family.
Reviewed Dec. 16, 2015
I can't hear as good as I thought I would with the Beltone hearing aids. I would like to upgrade but they're too expensive. I'm 88 years old and cannot put that much into another pair even if it is on a monthly payment plan. $175 a month is a lot out of the paycheck. I don't know why they have to be so expensive and the batteries only last five to seven days. Moreover, I don't like the way they fall out of my ears at times. But it's better than none at all because I was getting to the place I couldn't hear good and I can hear our minister now which I couldn't always make out before. I love the wonderful lady that does the cleaning. I've been treated very nicely so I'm very well-pleased with that part of it.
Reviewed Dec. 13, 2015
Beltone has an office right next door to my office. And before I had their hearing aids, I can't hear anything except a bunch of noise, but now I can be part of a conversation with four other people involved. I now have my social life back a little bit because of them. Also, their hearing care professionals know what they are doing and how to help. Beltone has been excellent, and I’m happy.
Reviewed Dec. 11, 2015
Beltone Hearing Aids are good for me, it's comfortable to wear. Also, the hearing care professional was great and was able to answer all my questions about the product.
Reviewed Dec. 8, 2015
I love my Beltone hearing aids and I couldn't live without them. My experience with them is wonderful, and they have been very nice to me. Bill is one of the nicest men I've ever met. As I'm 93 years old and can't drive anymore, they came to the house and did everything for me. Bill was here last week to put new tubes to my hearing aid and to see if I needed anything. Beltone is getting a lot of free advertisement from me as I'm telling all my friends, neighbors and senior citizens group about it.
Reviewed Dec. 7, 2015
Beltone is an old name and they’ve been in business a long time. I went to Accu-something first but I felt more confident with Beltone and my experience with them is good. So at Sears, I was not a bit enchanted with Steve since he put the ones that go into the ear and I hated them but he didn’t give me any encouragement. I want to almost throw them away but then I kept going back until there was a new person named Bob. I dearly liked him and the first thing he did was put me into the ones behind my ear which made all the difference in the world.
I really like the second hearing aids and Bob was very nice about it. It only cost me $600 more but I've been so much better satisfied with those than the first ones because if I’ve had the first ones, I would never have kept them. Bob has been very, very good to me in helping me with them and since he’s taught me to tune them higher and lower, when I’m in an experience at a restaurant or something, I can control them.
Reviewed Dec. 5, 2015
I had a very good experience with the Beltone hearing care professional that fit me my hearing aid. They're very knowledgeable during follow-ups. Moreover, the hearing aid is comfortable to wear.
Reviewed Dec. 2, 2015
I love Beltone Hearing Aids. First thing I do in the morning after shower is put them in and leave it like that until I go to bed. It's very comfortable. It was highly recommended to me. The hearing care professional was wonderful and very efficient as well. I tried to promote it myself with people who are telling me they also have a hearing problem and always direct them to Beltone.
Reviewed Nov. 26, 2015
My mother has a Beltone Hearing Aid and we've had a good experience with our purchase. Their representative was an excellent person to work with and my mother really likes him.
Reviewed Nov. 22, 2015
Wonderful experience. Mr. ** and his staff do an excellent job to make you feel and hear better, and continued care to keep your experience positive. Mark is extremely educated on all aspects of the hearing aids. It's a pleasure to work with him and Julie and it is truly a great experience.
Reviewed Nov. 22, 2015
The people at my local store really go out of their way to make you feel like a friend not a customer. Mark has become someone I really look forward to seeing. He goes out of his way to make sure you are satisfied with the service and the aids. I recommended Beltone to a friend, but they went with another brand and their aids don't compare to mine, which are an older pair. My mother-in-law is the latest of my referrals, she could not be happier. The aids have truly changed her life. My favorite quote from her after getting her aids: "I can hear myself pee."
Reviewed Nov. 21, 2015
I'm happy that Beltone put out an update to their iPhone app and it was pretty useful. I would recommend them to a friend. So far, I'm having a good experience with them.
Reviewed Nov. 18, 2015
I purchased my first Beltone Hearing aid in January 2014. It has literally changed my life. I now can understand what people are saying and have resumed watching TV (thanks to the TV Link) as I now can hear and understand the dialogue. I have joined several lifestyle clubs and now can enjoy listening to those around me where before I had a very difficult time making out what was being said. The unit is so comfortable that I literally forget I am wearing it. I am extremely happy with my purchase.
Reviewed Nov. 18, 2015
I have been a Beltone customer for nine years now. I have been very happy with the product and the service provided by my local Beltone office. The cost of the product is high but commensurate with the improvement in the quality of life my hearing aids provide.
Reviewed Nov. 17, 2015
At my first visit, it was confirmed that hearing aids would greatly help my tinnitus issue however, the cost was mind boggling. The staff was not pushy nor did they call repeatedly. I came to the point where I decided "it's time" so I went back and we came to an agreement about what I could manage. I have had my hearing aids for almost 3 weeks and I am very happy with them and would recommend Beltone highly.
Reviewed Nov. 17, 2015
My only concern with the Beltone Hearing Aids is the batteries. I had a batch where I had to change them out every day and they were terrible. Lately my batteries lasted only three days and I've had some that have lasted 8 days. Other than that, the hearing care professional was good.
Reviewed Nov. 17, 2015
The first time I went into my hearing test I was treated with nothing but the best respect of all. All my need were met and I was treated like a person not some paycheck. I have been telling everyone to go to Beltone. You won't regret it. I have also told others about the app and how you can also work with the hearing aid.
Reviewed Nov. 16, 2015
I can't say enough about my experience with Beltone! I had substantial hearing loss when I finally got myself to walk in and Mark ** was (and continues to be) nothing short of amazing. He seemed to immediately understand my hesitation about having hearing aids and not only gave me a thorough hearing test, but walked me slowly through every aspect of the process and was incredibly sensitive to my needs. Before I made a decision, he even sent me home for about a week with a pair of hearing aids to test.
Since I purchased the hearing aids he has always been available to answer questions, make adjustments and accommodate whatever I need. He's truly great at what he does and when I stop in I really do feel like I'm visiting a friend. Unfortunately, things are going so well with them that I haven't seen him in a while! The hearing aids themselves have been no less amazing. They have truly changed my life while at the same time being invisible (and that was a big deal to me)! Friends and family who know I have them, often look closely and ask, "Do you have them in?" You simply cannot see them.
And it gets better. They are compatible with my iPhone so not only am I able to use them as a Bluetooth for phone calls, but I'm also able to control the volume any time I want. And let's not forget the free batteries for life from Beltone. Between Mark, his office staff, Beltone, and the hearing aids, I simply can't imagine what more anyone could possibly hope for if they're experiencing hearing loss. 5 minutes after walking into the office you'll see exactly what I mean. I can't thank you enough, Mark!!!
Reviewed Nov. 15, 2015
I chose Beltone from talking to the guy that sold them to me and I felt very comfortable with it. The hearing care professional was very good and I'm completely satisfied with them.
Reviewed Nov. 13, 2015
Beltone Hearing Aids has been an experience of not realizing what I wasn't hearing. They were easily accessible and their Hearing Care Professional that originally fit my hearing aids was great.
Reviewed Nov. 11, 2015
I like Beltone Hearing Aids. They do a hell of a good job for me. I went with them because of their reputation from a couple of people I knew. I've been going to Center Point Road in Cedar Rapids every time and I love it. They always wait on me right from off the bat. I have the hearing aids cleaned all the time, I have them worked on, and they do me great. I've had to leave the hearing aids over for a couple of days a couple of times but that's just normal. I've recommended Beltone Hearing Aids to several friends. I've already been on their club and I've gotten several people go to them. My buddies have gone there and I also got my mother-in-law there.
Reviewed Nov. 11, 2015
I bought Beltone a few years ago and had the benefit of an excellent programming and considerate, helpful treatment. I was so pleased with the results. I bought a 3rd aid as a spare, since I am profoundly impaired and would be nonfunctional if one aid needed repair. I went in January 2015 to resolve a feedback issue and found they had changed staff. Sadly, the new man had almost no proficiency in programming. Ran a anti-feedback program that DESTROYED my ability to understand speech. He was unable to restore my prior settings and I am now living in a world where everyone sounds like Donald Duck gargling.
The dispenser was incompetent and impatient. I reached out to the corporate office and got absolutely no help. They were going to "look into it," but did nothing. The location I am dealing with is Canton, NY, operated by the same people as Watertown, NY. Their lack of concern for the quality of life consequences that go along with programming is unconscionable. We need a competent programmer, not a slick, poorly prepared salesman handing out these instruments.
Thank you for bringing this to our attention. Our customer support team is investigating and will reach out to you if we need any further explanation.
Thank you.
Reviewed Nov. 10, 2015
The hearing care professional that fit me for a hearing aid at Beltone was wonderful. She was so caring, helpful in all of the way, and friendly as can be. I go back every once in awhile to have the hearing aids checked and I get my batteries from her. I enjoy stopping by to see her. To hear what's going on makes a world of difference in various social places from church to meetings and so on. I would recommend Beltone to a friend.
Reviewed Nov. 8, 2015
I purchased the Beltone In-the-Canal style for my mother in Jan of 2014. In September 2015 she noted that her right piece did not seem to be working. I made an appointment and met with Bob **, who tested the piece and did not note any issues. Few days later my mom continued to insist that she can't hear well even when wearing the aid. I finally tested it myself and noted that it wasn't working. I took it back and was told that it needs repair and it will cost $400 as the piece is no longer under the 1 year warranty. Two weeks later the piece was mailed to my home ensuring me that it was fixed. Before I mailed it out to my mom I decided to test it myself, just to be sure, and I noted that it was still not working.
I try to be understanding that mistakes happen. However, from the very beginning every interaction with Beltone specialists has been a dissatisfying experience that led to no resolution of any of the problems we had. Beside paying $400 for the repair and not getting the piece fixed, I was never told what the problem was and if it was a defect with the piece from the very beginning. Last week, my mom told me that her other piece stopped working as well. This is only 1.5 years after purchasing an aid that is suppose to last a lifetime. I can't express enough how disappointing it has been to see Beltone take advantage of people who are just looking to improve their lives and the lives of the people around them. I should have done more research before going with Beltone. I recommend that you explore other options and do not settle for product that doesn't work and customer service that is not there to help you.
Eleonora: Thank you for bringing this to our attention. Our customer service team will investigate and contact you directly if they have further questions.
Reviewed Nov. 8, 2015
I really liked the guy that was there at Beltone at the time it was done. There couldn't be a better guy than Sam. The hearing aids are very good. People should go there. My daughter just got a hearing aid and she went to Beltone too.
Reviewed Nov. 6, 2015
I heard Beltone from my girlfriend because her mom has a Beltone hearing aid. I purchased the behind-the-ear and it made my hearing a lot easier. The hearing care professional who helped me during fitting was great and really nice. I went back for cleanings and the professionals who assisted me have also been really good. My life is a lot better because the hearing aid really helped me and I appreciate it.
Reviewed Nov. 5, 2015
My mother in law is 84 years old. She noticed that she was beginning to struggle to hear her daughter's voices and people were complaining about how loud she was playing her television. We brought her to see Greg ** in South Burlington, VT. He was wonderful! She was impressed with the hearing evaluation saying she had never been tested so completely. Greg took his time with her and showed her on the computer exactly where her loss is and what it means. Then, he let her try on a pair of demo hearing aids and she could hear much better. There was no pressure to buy anything but she decided that she would like to hear as well as she did with the demos all the time. I recommend, everyone go to Beltone.
Reviewed Nov. 4, 2015
I've had good luck with Beltone hearing aids. I got a good representative. If I have any problem, he took care of it most of the time.
Reviewed Nov. 2, 2015
I love my Beltone hearing aids, and I have it for six years. I could hear the smoke detectors in my house which I was not able to hear before. The hearing care professionals treated me so royally and were the friendliest individuals. It was the most fantastic customer service I could imagine. I go there to have my hearing aids cleaned and checked. The secretary has always treated me so politely, and the young man that's in the office and did a video of me is also outstanding. I would like to commend them, and I would recommend anybody to go to Beltone.
Reviewed Oct. 31, 2015
I am VERY Mad! I read an advertisement in the paper and read that retirees could get hearing aids for $895. I am in very big need of them and have been for at least 20 years. I am 66 years old and live on social security. I was advised that my wife go to the hearing test with me which was Friday 10-20-15. The man talking about the hearing test results and explaining them to me seemed very knowledgeable. Right off the bat I was told that I misunderstood the newspaper ad which according to him read that government job retirees could get aids for $895. He was a very slick salesman and convinced me that I needed a more sophisticated hearing aid that had "16 Channels" and was much more able to be programmed to fit/address my individual need and area of hearing loss. He said that the cost was over $6,000, but that today he'd give them to me for $3115 and that I could get them for only $72 a month for 4 years.
My wife was excited that I could finally get hearing aids and I wanted her to be happy about me being able to hear things she says. I was fast talked into the $3115 aids. Naturally I wanted the best. I was talked into buying aids that I knew I couldn't afford. I was caught up in the moment. I signed the agreement without reading it at 1:30 yesterday 10-30-15. I left and went home and I felt like I was a victim of a fast talking salesman who, by the way, was an expert salesman from Michigan and only here for a couple days. I sat there regretting that I committed to be $3115 set of aids. I told that salesman that I had been talking to my V.A. about getting aids for free and he told me most people are not happy with what they get from the V.A.
I was very upset sitting there at home at 3:00- 4:30 p.m. knowing I had been slick talked into something I could not afford. So, I called them within 3 1/2 hours from my signing of the agreement. I told that I wanted to void the agreement and get back my $334 deposit. The woman said she had already contacted the factory and that aids for me had already been programmed and was in the mail and because of that I could not get a refund. So, I guess I am fast talked into a deal I can't afford and not going to get my $344 deposit back.
I don't believe that in 3 1/2 hours the factory was contacted, programmed them to fit my need, and got them in the mail to where they could not stop the mailing! I believe I was lied to. I told the woman on the phone I would be in the court house Monday morning at 9:00 a.m. to file a small claim against Beltone. And I will. Shame on Beltone for preying on seniors and taking advantage of their being anxious to hear.
Don: Thank you for bringing this to our attention. We are currently investigating.
Reviewed Oct. 31, 2015
I didn’t realize I had that bad of a hearing problem until I was fitted with Beltone hearing aids. It didn’t take much to get used to them. It helped a lot and my life is much better now. If I take the hearing aid off before bedtime I have to increase the volume of my television to get the same quality of hearing. The hearing care person was very professional and conducted himself very well.
Reviewed Oct. 29, 2015
The Beltone hearing care professionals were very nice when we came in to get fitted for our hearing aids. They've cleaned my hearing aids several times since I've had them. However, I'm not too happy right now. I headed over to Beltone once and they took a look at my hearing aid and they tried something and that didn't work, so I might have to take it back. They're going to have to send it in because it's under guarantee. It keeps dinging and I never know when it's going to ding and it's not the same kind of ding all the time. Sometimes it will chime 12 times and other times it will go up and down so I finally have to take it out.
Reviewed Oct. 24, 2015
Beltone Hearing Aids are fine. I'm satisfied with them and I give them high praise. I will recommend them to a friend.
Reviewed Oct. 20, 2015
I have Beltone's hearing aids for two years. My favorite is that since I have the ringing in the ears and this has the white noise that cancels out that uncomfortable ringing. Since the purchase, it has made the ringing go almost completely away. It's made my quality of life much better. I decided to go with Beltone because the reputation that several people got them that I know were satisfied with them. The hearing care professional was super good. Overall, it's been great and I would recommend them to a friend.
Reviewed Oct. 19, 2015
My husband was sold a pair of hearing aids on a Friday. Called the office on Monday and told them that he had decided it wasn't a good time to be spending over $5,000 and was told that he could return the product but he would be charged $750+ for having them over the weekend due to a 15% re-stocking fee. When I called the store I was told that this was "allowable" in Texas and it is underlined in the contract. Regardless, this is an absolute rip-off and I will be sure to tell anyone/everyone I know to stay clear of Beltone. We will NEVER use this company again.
Reviewed Oct. 18, 2015
A family member of mine works with Beltone Hearing Aids. I purchased the newest product that came out this year. Their customer service was one of the biggest factor that I chose them and they did a great job of testing me beforehand. One of the things that I like the most with my Beltone Hearing Aid is the ability to adjust them from my iPhone. It has a huge impact on me with the ability to hear better on the phone and talking with people because I work in a community service type of environment where I have to deal with people all the time and it makes it a lot easier to hear. They are outstanding and it was a dramatic difference havint the hearing aids.
Reviewed Oct. 15, 2015
I got a hearing aid from Beltone mainly because of the price. I purchased an in-the-ear-canal hearing aid and I hear a lot better with it than I do with the other hearing aids that I've had. I've been wearing hearing aids for 40 years and I've had upgrades and replacements in them, but none of these have provided the improvement that Beltone provided me. It's working very well and I'm very impressed. The hearing care professional who fit my hearing aid was very helpful and friendly. When I failed to clean my hearing aid well enough and one of them quit working, he cleaned it for me and got it working again.
Reviewed Oct. 13, 2015
I got my hearing aids from Beltone and they're all right. They seem to readjust themselves and they do it on their own and then I can just turn it up on that, but it doesn’t seem to hold. I told the guy there my problem. He said he’s gonna send it in and then the hearing aids go back and then he just tries to adjust it. He keeps saying that’s he’d try to send it in or something but I just get tired of having to go back - I’m a 67-year-old and had a bout with uterine cancer. He just wants me to keep coming back but he never bothers to send it in and I don’t know if there’s anything they can do if they do send it in.
I’m satisfied with it but when he keeps saying “we’re gonna send them back,” and then every time I go back, it's the same problem. I just couldn’t hear on the phone but I could hear with my other ones I had. But, I go back and tell him the same thing over and over, and he just makes an adjustment, but then it changes itself. I’ve had them probably going on a year now and I’m going back almost every three to four weeks. And where they are, I got to walk up a flight of stairs or go through another to get up the elevator, and I’m not up to doing that right now. I have a problem with my hips that another doctor messed up.
Reviewed Oct. 11, 2015
I got my Beltone hearing aid seven years ago because of a coupon I got through the mail. Wendell, the hearing care professional here in Cleveland, Tennessee, did a wonderful job in fitting me up with the top-of-the-line hearing aid. Then I bought another set, a new top-of-the-line, about six months ago. I'd recommend Beltone. I even took my sister over to them and she bought a set. I made a commercial for them last year.
Reviewed Oct. 9, 2015
None of the hearing aids are perfect but Beltone does a decent job. I purchased an over-ear aid from them because it was convenient. I've always had good experience with them. During my follow-up visits, they've always been very accommodating and did as good a job as I would expect them to do. All of them have treated me very satisfactory. In the spring of this year, they offered me a free pack of batteries if I make a ten-second video and give them a recommendation. I did that and I assume they put that on their website. Beltone is an excellent and well-managed company. The only negative about it is that it's doggone expensive.
Reviewed Oct. 7, 2015
My Beltone hearing aid has made me hear a lot better. I've had it for about three years now. I have a little problem with my hearing now and then, like I can hear some people's voices well, but sometimes it's hard for me to figure out what some ladies with soft voices or people of another nationality are saying. I got Beltone because they have a good warranty and I like their maintenance program. If I have any problem, I can call them and they get to it as soon as they can, and oftentimes it only takes a day or two. I got the style that has a remote control with it. You can turn it up or down or knock out the background noise, like when you're going into a restaurant, and I enjoy that.
The lady hearing specialist who helped me fit my hearing aid was good. She wore hearing aids and was the one who told me about the type of hearing aid that I've got now. She left the hearing aid with me on a Friday, so I got to use it over the weekend and bring it back Monday or Tuesday. She went through everything with me and told me what I ought to do with it, about turning the volume up or down and knocking the background noise out. Afterwards, I had I go back every three months to get the follow-up and they clean the hearing aid.
Reviewed Oct. 3, 2015
Beltone was great. My mother had one and she seemed to be satisfied with it, so I tried out for myself. I purchased a single hearing aid and I like controlling it with my iPhone. The hearing care professional who helped me was really good. He knew what he was doing, knew he could help me, and showed me exactly what was wrong with my hearing. He hand-drawn me some charts to show the curvature of my hearing loss and how he would change the hearing aid to fit that. He wanted me to come back to check to see how it's getting along.
The hearing aid did not change my actions in public, but it simplified life a bit because I didn't have trouble understanding people anymore. I could hear, but I couldn't understand what they were saying sometimes. One way that it simplified things is that I don't have to try to figure out, "What was he saying? What was she saying?" I don't have to do that anymore.
Reviewed Aug. 31, 2015
My Mother Purchased her hearing aids 3 Years ago. She has always taken great care of them. After she had them cleaned right before the warranty was up they would just have a buzzing sound. John told her to get the one fixed it would be 1200.00. He told her she should just get a new one and that would be 1900.00. I called today and talked to this man and asked if I could talk to someone else about this. He had this man named Stan call me (number was private). He said he couldn't give me any information unless I had a power of attorney for my Mother. These people are taking advantage of Seniors. It is so sad. My Mom is on a fixed income and cannot afford this. I think I will talk to FOX2.
Lisa, thank you for bringing your concerns to our attention. I apologize for your recent experience at your local Beltone. A member of the Beltone Customer Support team will be reaching out to you shortly to get some additional information to see how we can help.
Reviewed Aug. 29, 2015
Hearing aids purchased by my father Oct 2011 for $4420, weekly 60-mile roundtrips for adjustments that did not help. March 2012 hearing aid for left ear wire broken. Bobby **, sales rep, told him would replace with new hearing aid. When he picked up the "new" hearing aid it was the original one. Hearing aids have been useless. Recently he went to ENT and audiologist and fitted with new hearing aids that are far superior to what Beltone sold him. Contacted Todd Murray, President of Beltone, requested refund. Still waiting for reply. Same issues are nationwide with Beltone. No excuse for a company that has been in business for 75 yrs.
Rogel, Thank you for bringing your concerns to our attention. I apologize for your recent experience at your local Beltone. A member of the Beltone Customer Support team will be reaching out to you shortly to get some additional information to see how we can help.
Reviewed Aug. 1, 2015
My father purchased new Beltone Hearing Aids on June 19, 2015, which worked fine for about a week. Two adjustments didn't help. $5,000 worth of hearing aids and he continued to complain of a static noise when no one was talking that he could not tolerate. The first 2 sets he purchased in 2006 and 2007 were fine. Waco, TX business owner seemed to grow tired of dealing with us. My father is in a nursing home, and their "service" was shameful, in my opinion.
I verbally asked for a refund, one day after the 30 day purchase, and was ignored. Read that contract! My father signed it, not me! I complained to Corporate, 2601 Patriot Blvd, Glenview, IL 60026, Patient Care Dept ** 855-344-0938. The Waco store gave him a refund the next day. Also suggest the state licensing agency be contacted, as well as Better Business Bureau. Very disappointed in this company. Nothing worse than taking advantage of our senior citizens. There was no number on the customer purchase agreement.
Reviewed July 22, 2015
After a hearing check I bought hearing aids at largo store. Karen told me in front of my wife that I had 90 days to return them if not satisfied! I tried them and hated them. Then I got a bill for over 5,000 dollars that would triple if not paid in full (2 days to pay this). Decided to take them back as they did not help and I could use this money elsewhere! Karen refused to take them back. She said we only had 30 days to take back (after she told us 90 days). Of course she has her commission and I have a pair of useless hearing aids and a huge bill!!!
Reviewed July 3, 2015
The O.True was not good. I kept getting a piercing ring/echo to certain pitches, which could NOT be eliminated with many revisits, so they were returned to the company to readjust them at the factory(?), and it still continued. Agent ** at the 727 phone area tried to get this uncomfortable sound out of the aids. Now it seems to be lessened, BUT, now I have a buzzing/static-like sound if I turn my head a certain way or bend over. It's VERY aggravating to the point of discontinuing wearing them, and I'm back to the Optima Arca ones. I'm turning several customers away when they hear of all my troubles. I would like to return the O.True for a refund of my hard-earned money due to a faulty product that cannot be resolved. $4000.00 doesn't come easily to Senior Citizens, retired.
Thank you for bringing this to our attention. We apologize for your experience. We are currently investigating this and will reach out to you if we have any questions.
Thanks!
Reviewed June 9, 2015
I am 92 yrs. old and found it HARD to pay for 2 aids from Beltone-Elmira NY. The store had a rep there now only one day a week. The small wire to aid in removing the aid broke on one. It took four weeks to get it Chicago, visit your rep. ** on a Thursday (only day available) and although she might be knowledgeable about your product, she has no personality to deal with customers. She told me I could make another appointment, or go somewhere else. Please know I am very dissatisfied with your product. I only wish I had chosen another brand. I mailed a letter to your Chicago address, but it was returned.
Midred: Thank you for bringing this to our attention. We are sorry to hear this. We have notified the owner of the location with your concerns and will reach out to you shortly.
Reviewed June 8, 2015
I purchased a second set of Beltone hearing aids in 2013 (my second set). First set was satisfactory, no problems. I bought the second set at considerably more money but it has been defective from the beginning. The aids have been to the factory five times. They keep them a day or two and send them back, unrepaired. The aids just cut off for no reason. If I open the gates and close them or put in new batteries, they work again for a while, but not for long. Batteries last only 3 days. They are under warranty until January 2016 but the warranty is meaningless. I can't afford $6000 for another set. What can I do?
Billie: Thank you for bringing this to our attention. We are sorry to hear this. We have notified the owner of the location with your concerns and will reach out to you shortly.
Reviewed May 1, 2015
I would never recommend Beltone Hearing Aids. They do not care. They just want the sale. I have to pay for hearing aids that I can not wear. They are aggravating and I still can not hear. So does the Beltone I bought them care? NO! They got their commission check! Let's move on to the next one.
Kristen: Thank you for bringing this to our attention. We apologize for your experience. We are currently investigating and if we have any questions, we will follow-up with you shortly.
Reviewed April 30, 2015
I purchased my 1st hearing aids in 2009 and had nothing but trouble with them. The staff at the Chelsmford, Mass. office were always helpful but were unable to fix the problem. My hearing aids were sent out several times for repair. In 2011, I got new hearing aids and have had problems with them as well. I have written to corporate and have NEVER had any response. Last month, my left hearing aid was not working so back to Beltone. I went, only to be told that it would have to be sent out for repair and it would cost me $275.00.
Today my right hearing stopped working, so back to Beltone I went to have it sent out for repair again. Told them that I was completely DISSATISFIED with their product and there staff turnover. Since I have been going to the Chelmsford office, there have at least 5 different audiologist I have dealt with. Their staff turnover is terrible!!! Last year, the young man I dealt with had VERY LITTLE knowledge of the workings of a hearing aid. I WILL NEVER RECOMMEND BELTONE HEARING AIDS TO ANYONE!!!
Rosemary: Thank you for bringing your concern to our attention. I apologize for your recent experience at your local Beltone. We are currently investigating and a member of the Beltone Customer Support team will reach out to you if we need any further information.
Reviewed April 18, 2015
Beltone distributor, ** in Plano, TX, will not refund my mom $5380 that she paid for hearing aids that did not work for her. She is 85 years old and lives on a fixed income and only has $8000 in savings. She trusted this man and he ripped her off. We returned the aids to his office manager, **, and signed a form for a refund that she said we would have in 30 days. It has been 30 days and he stated he won't refund her money in a letter, only that he will fix her aids. But he already tried to fix them. She wants her money back.
Reviewed March 10, 2015
I want to commend ** - mgr of the Alton, IL location. Superb service and knows the ear hearing problems well. Cordial and answers all questions. Purchased new hearing aid for my 85 yr old mother in Dec 2014... so far she likes it well. Free cleaning and device service as well... 1 yr warranty. A heads up to anyone buying a new hearing aid from Beltone. Join AMAC (an AARP same type of company for a one time fee of $16) and receive a 20% DISCOUNT ON ANY BELTONE HEARING AID!! I SAVED OVER $300 JUST BY DOING THIS FOR ONLY PAYING $16.
Buying hint: Get your final firm price from Beltone on the hearing aid you select and THEN present the COUPON for your discount... look on BELTONE website first to make sure this offer is still valid or call AMAC. Do not let Beltone know prior to getting final cost that you have this 20% discount program!! Many folks do not know of this discount plan and if you do this correctly you will save good $$$.
Reviewed March 2, 2015
I went to Beltone because my audiologist closed her practice and sold out to them. I have worn hearing aids the majority of my adult life and have never been this dissatisfied with an audiologist ever! First, I went to get a hearing screening because I had not had one in a while. Upon "cleaning" my current hearing aids they broke my one and gave me one of theirs as a replacement. They had no idea how to program their own product. It has the worst sound ever. All I can hear is static.
Second, they then tried to sell me new hearing aids at a grand total of nearly $10,000. They let me try a demo pair and between 2 audiologists could not program them correctly. The sound was awful and metallic! I am dreading to see what they mess up on my current hearing aids. Needless to say I will get my current hearing aid, a copy of my newest audiogram as well as my charts and I will never go back! If you live in the Burlington, Vermont area avoid the Beltone on Williston road at all cost. I nearly left there in tears. After you break my current hearing device that I rely on daily, do not try and sell me an overpriced piece of junk!
Reviewed Feb. 21, 2015
Although I have not purchased Beltone hearing aids, I did visit their office. After the hearing test they told me exactly what I told them about my hearing loss. Then came the sales pitch!! Of course to my surprise it was my lucky day, as her manager had just given her the ok hours prior to my visit to reduce the $7000 aids to $6000. WOW, how lucky am I to have walked into this?
Of course we start with the most expensive pair! I let her go thru the entire speech before asking if there was a more affordable pair as they were out of my price range. I was offered a $3000 set but told they would not work well for me...I really needed the $6000 one. Remember, just for today, you save $1000. To sum up her sales speech, she went on to add their top competitor was Miracle Ear, and they will charge you for every visit, every tune up, every time you walk thru their door. We don't...everything is free here. Well I called Miracle Ear and that was all a LIE!!! My visit was nothing more than a big sales pitch full of lies!! Be Careful With Beltone.
Reviewed Feb. 5, 2015
An eight thousand hearing aid has intermittent performance in the Bluetooth mode. Unreliable. Batteries last only couple of days. I rate it unacceptable.
Reviewed Dec. 23, 2014
I purchased these hearing aids from Pocono Hearing from the doctor and was promised free batteries for life of product. After a while, it seems he moved to Fla. and phone for batteries. Don't answer the phone. Batteries run out every day.
Reviewed Dec. 6, 2014
BLUETOOTH THAT DID NOT WORK EITHER.
Reviewed Nov. 11, 2014
I have a slight hearing loss. Beltone was sure they could help. Ended up buying expensive aids that will not work for me. After a few months they broke and they fixed them but they still do not work for me. Plus the batteries run out very fast. Very dissatisfied with Beltone products.
Reviewed Oct. 18, 2014
Went in for 6 months check-up for husband's Beltone aids that were purchased on 4-19-2011. Was told by Mr. ** at the Medina, Ohio office that he "THOUGHT the microphone was not working" and that it would cost $350.00 WITH 1/2 down of the cost of repairing it before we could send it in to have it repaired. And there was no guarantee that this would fix it...and if it didn't, we would have to spend another $350.00 to check on what would fit it. We had been having problems with these aids, since we bought them, found out that our "contract expired with our last visit in April". And in our folder, he had the cost and figures of the "newest, best ones at a price of $7138.00. And we could pay for them at $299.00 a month with a no interest loan. We're told we were the last customers before he went to his other office. We felt rushed, no other options to replace the one aid, other than not to wear it or get it repaired. Many features in the new aids do not apply to my husband's needs. And no lower cost options were discussed, because we were rushed out of the office as other customers arrived, after we were told we were the last. We will not be returning to this Beltone office.
Reviewed Oct. 8, 2014
I went for a hearing test and decided on getting a better quality hearing aid according to Beltone. I was going overseas and did not want to wait for them to order one. The representative told me that I could have the "demo" for $4,500. Now three years later, my left hearing aid is completely gone and I was told $450 to fix it or $7,500 for the newest one. I found out via the representative that the warranty was only one year which I was not told and also that the demo was already three years old. I am disgusted and plan to file a complaint with the BBB, state attorney's offices and also complain to the head office.
Reviewed Sept. 25, 2014
The hearing tube fell out of my hearing aid. My dealer said it would have to be sent in for a repair, cost $500.00. I feel it's not my vault the hearing aid has a design problem - that should be on their dollar, not mine. I will never buy Beltone again.
Reviewed Sept. 10, 2014
I have read these reviews over and over again and the common theme that I see is dissatisfaction in the aids and dispenser. My mother wears Beltone aids which she purchased over a year ago and I don't think that there is any amount of money that she would take for them. She is so completely and utterly satisfied with the performance of her aids and the care of her dispenser. As her son I wanted to make sure that she got the best aids she could afford because she has a very, very active lifestyle and I knew based on information that I read that level of technology made a big difference in the performance of the aids. I was also very concerned that about who she would see so I did a lot of research comparing audiologists to hearing aid specialists. The only difference that I found, the hearing aid specialist was far more knowledgeable about hearing aids than the audiologist was. In fact, it takes 7 years to get a degree in audiology and in that 7 years there is very little training, if any, about hearing aids, hearing aid functionality and basic maintenance and programming. So the conclusion that I made was to go to someone that is more concerned with what can be done to help and one that knew how to help.
I would gather that most of these complaints of poor performance could be directly blamed on the person programming the aids. He/She set the expectation to high, he/she is not up to date on the software, he/she was not properly trained by their mentor or he/she doesn't listen to the patient. When we went to the evaluation, the hearing instrument specialist gave a very thorough exam. My father, who got his hearing aids from an audiologist, commented that his exam did not cover half of the stuff that mom's did. The specialist took time to listen to the concerns that we had about mom's hearing. After the evaluation was complete, he took great care and recommended a few different selections and ultimately stated "you need hearing aids in order to enjoy your life the best that you can, but what you get and where you get them is up to you". He took himself out of the picture and focused on mom. I didn't see the "slick salesman" that everyone is complaining about. I haven't experienced a lack of compassion. I haven't seen one instance where I didn't believe that the specialist had our best interest in mind. All I can say is form your own opinion before writing off Beltone. They haven't been around for 75 years by accident.
Reviewed Aug. 22, 2014
I am so hurt for everyone because and the trouble that we ALL are in for being taken. I purchased two hearing aids, and believe me they were much needed. As long as I was in the office, the hearing aids worked. The minute I stepped out of her office, the sound went down. This cost me a lot of money, over $4,000. It hurts even more to know that I can't hear with these expensive devices. And let's not forget the part that you cannot be refunded. This really make me feel so sad. I read the reviews and I saw myself in each one of these complaints. I still know that everyone is not out to be dishonest, but it is sad to say because people love this thing about MONEY and what they can have. Some people don't care because they won't try to help you out to make things better by fixing the aids or refunding your money.
Reviewed Aug. 21, 2014
Due to an accident, my husband lost his hearing in his left ear in 2009. The Beltone hearing aid we purchase in 2010 and paid $3000.00 for (our insurance paid part of it at the time) never worked right from the start. We have had it adjusted numerous times and still no luck. We are on a fixed income and cannot afford the new product Beltone is offering. We lost complete confidence in Beltone. Every time we have the hearing aid adjusted, we have to make a 150 mile round trip. It usually works for a week or two only. Most of the time my husband is without the benefit of a hearing aid.
Reviewed Aug. 20, 2014
My husband has had very poor luck with Beltone aids. They are ringing all the time. Has had them adjusted many times and it doesn't help. We paid $3000.00 for them. Now have made another appt with Costco. So we will be paying out more money. We are on a fixed income as we are retired. I get tired of always paying and get poor aids. So I hope we get a better product with them.
Reviewed Aug. 1, 2014
My mother was fit for hearing aids about 7 years ago, at age 82. The family paid $5,000.00 for them, an investment that would be worth it all if she could be a part of the hearing world again. We can say that sometimes they worked 'okay'. But this was unpredictable. The hearing specialist was very nice to my mother and tried his best, repeatedly, to fit her properly. When she became disabled he made house calls, which was very appreciated. The family does not believe it was a lack of expertise on his part that prevented my mother from ever having, let's say, marginal hearing. The aids themselves were very difficult to put in, needed many adjustments, and buzzed at times even when new batteries (always free, a plus) were inserted. These devices have come a long way but are far from perfected. I just purchased an amplifier through Amazon for $80.00 including 50 batteries. This may be a waste of money too but much less of a monetary loss. Some people may have had better luck with their hearing aides than the experience my mother has had.
Reviewed May 23, 2014
I purchased 2 Beltone 62 Series, Digital-In-the-Ear Hearing Aids in September 2010 in Abilene, TX, 60 miles west of Breckenridge. I had HA Computer adjusted 2nd week and at least twice monthly thereafter until Beltone closed the store in Abilene in 2012. Then I had to drive 30 mi. to an audiologist in Graham, TX because her office was in Wichita Falls, TX and she only came to Graham once each month. After all the adjustments and repairs, I can't understand words any better. In March 2014, Beltone's audiologist stated she won't adjust again stating that any further adjustments will not improve my hearing. L. HA is so loud it's deafening. R. HA is mute. Will not refund any portion of purchase price. At present I have $6000 invested with an option offered to upgrade my HA's for an additional $3000. Beltone electronics shouldn't be allowed to rip off the citizens of Texas. I have driven thousands of miles for these ineffective adjustments.
Reviewed May 15, 2014
I purchased hearing aids from a Beltone audiologist in 2012 and there have been countless trips to his office for repairs and complaints of these aids not working for me. They had to be sent back to the manufacturer to be repaired. After that I'm still having the same problem of clarity and not hearing in certain situations. People are calling me and I'm hearing them - I was wearing another brand which worked well so I thought I was upgrading when I purchased these and that is not the case.
Reviewed May 13, 2014
I purchased a Beltone Hearing Aid in October 2012. I did not really know much about hearing aids. I was fitted with the most expensive hearing aid. Purchased lower one. $2700 covered by HMSA, $6500.00 total. Still hear buzzing. Say no Beltone.
Reviewed May 10, 2014
I bought two Beltone hearing aids one year ago. Since that time, they have been replaced twice on account of the fact that they have died out because of a failure in their electronic part. I have never been given a reason for the failures. The audiologist has been wonderful and helpful. Still it is so frustrating, knowing that I cannot depend on the aids. I met with a Beltone rep. yesterday and am now waiting to see what happens. These are my first Beltone aids and likely the last. For years I wore Phonak and had little or no problems.
Reviewed Feb. 14, 2014
I purchased hearing aids from ** at Belltone Hearing Ctr located at 2225 W. Park Row Drive Arlington, TX 76013 and even though they have never functioned properly he had always worked with me and was been very professional in every way up to and including removing wax build up from my ears. My three months appointment with him was in early February and when I arrived a man named ** had replaced him. Mr. ** ushered me into his poorly arranged Office and with his ear scope informed me that I needed to see an ENT. I told him Mr. ** had been removing the wax as a courtesy, and he said his eyes were bad and he could not do it. I then mentioned to him that my left hearing aid was whistling really bad but he made no effort to check it or help with the problem. By then I was really upset and I left. I wrote a letter to the Franchise owner but received no reply. My opinion of Mr. ** is unprintable! He has no customer service skills whatsoever. People should go elsewhere when in need of hearing aids as I was.
Reviewed Jan. 29, 2014
I simply wanted to find out if I had a hearing issue. Testing was completed in a non-secure quiet booth. I sat across the desk from the indicated audiologist with buds in my ears, attached to what I found out later, was the highest quality hearing aid they sell. Interesting that a hearing aid was used to do the testing??? The testing was no longer completed, the pressure to purchase a hearing aid was begun. I was presented with the highest priced aid ever. All I wanted to know is if I had a problem and then see how to resolve it.
I informed the audiologist that I did not have large amounts of money and any kind of expensive purchase would not be possible. He then went into credit card means of purchase. I told them, "No, I cannot afford any more debt." He worked it down to $20 a month and I gave in to the pressure. My insurance would cover the rest. I did not feel comfortable over this and I communicated so. He kept the pressure on about how I wold be hearing better and I needed this, etc., etc., etc. Several days later, I was presented with my new hearing aids. I wore them for several days. The ear buds kept coming out; I kept hearing my glasses scratching the ear piece. I just did not like what was happening. I called to see what the return policy was. He was not happy and said he could fix the issues.
When I got to the office, I informed the audiologist that I did not want the product and he told me I had thirty days to return them. That he would fix the issues at hand and I could wear them the rest of the thirty days. I told him No, I am returning them and I was leaving town for about a week and that I was sure the thirty days would be passed by the time I got back and I would be stuck with the purchase, so therefore, I was returning them now. He agreed to take them back. Several days later, I received a call saying he had found a refurbished pair at less cost and they would be FREE. Well, in his eyes anyway, free because the cost would be covered by my insurance. He again pressured me into agreeing to try them.
When they arrived, I told the audiologist that I was going to seek a second opinion... He did not appear happy about that but asked me to call him when this was completed. When he called me back, I informed him that I was not going to make any purchase at this time and he then began to all but threaten me about how I now owe $200 per device for returning them as it was in the contract I signed. When I asked why is this coming up now and not when I returned the product, he simply said I signed the contract and I owe or purchase the refurbished aids as they were Free and no additional fees would be charged to me.
Read any contract from beginning to end before you sign. Lesson learned, AGAIN! I then get a letter from him after I hung up on him saying I was not paying a dime. Other promises were made that were not followed through on. Testing was a joke, in my terms, what they say and how they operate if a joke and opposite. Extreme High Pressure Sales tactics. Buyer Beware! I have since written a response to the audiologist indicating that I had a second opinion and results were different from what he had found and that I am considering a third opinion and that no purchase of any kind from any provider was being considered at this time.
Reviewed Jan. 23, 2014
I purchased a pair of hearing aids from Beltone called the Promise 9 "Top of the Line". As time went on, there was no clarity and everything was muffled, noisy. Went back had them adjusted and as time went on, same thing again. Called and asked for a refund because I was not satisfied with the performance. I was told I could not get a refund because 30 days had passed, very cold and uncaringly. They gave $1,500 for my old one, insurance paid $1,000, out of pocket cost $2,700. Total cost for hearing aids that do not work properly, a whopping $6,200! Will never enter another Beltone store.
Reviewed Jan. 12, 2014
First off the folks I've dealt with at my local Beltone have been polite and I believe they have tried to help. Have not had the complaints you see here about rudeness; hanging up the phone, etc. Received new HA about a yr. ago. 3-4 months after I received it, the HA died. Had to send it off for repair. Took about 10 days. I've visited the HA center a number of times for adjustment. In the office where it's very quiet, all seems to go well. Once outside the office, things are usually back to where they were before. I detect volume, but do not always understand the words being spoken.
I was told that in the one ear that still works (deaf in left ear), that I have only 80% efficiency in that ear. Efficiency is my word - forget the exact term. I've had one other hearing aid and had the same complaint about it - pumps up the volume, but doesn't help much with clarity. Lastly, just about all of the free HA batteries they've given me go bad 10-20 mins after I insert a new one. I do not have a very high opinion of hearing aids. For me they improve everything sound-wise except the human voice. I noticed this years ago with analog HAs. Was told that digital HAs were better. I disagree. My next HA will likely not be a Beltone; then again, what would be better?
Reviewed Dec. 3, 2013
On July 9, 2013, I was tested in Ypsilanti, MI for a hearing aid. After choosing the type of aid, I was quoted a price of $3498.00, and was told by John ** that my portion of the cost was only about $900.00. On my next visit, I was told that my portion was $1998.00 which I paid. On a follow up visit in Dec. 2013, I was told that an additional $171.87 was also due. I was never given an explanation as to why my fees went from $900 to $$1198.00. Needless to say, I'm very unhappy with their very misleading quotes.
Reviewed Oct. 12, 2013
My problem was that I could hear but could not understand what was being said either on television or being in a conversation with a person sitting a couple of feet away from me. I purchased two hearing aids from Beltone in Spring, Texas, for $2,300.00 immediately after my hearing was "tested" by a Beltone audiologist. That audiologist assured me that the test would scientifically indicate the proper unit to solve my hearing problem. After receiving the aids and wearing them awhile, I realized that I could hear people talking but still could not determine what was being said. As the aid's sound could be increased with a touch of a button in the aid, I adjusted mine accordingly. That procedure simply made conversations louder but not to the extent that I could hear the words being spoken. I thereafter purchased a "speaker system" for about $24.95 and hooked it up to my TV and finally I could make out what was being spoken.
It was at that time that I realized that the Beltone hearing aid was nothing more than a "speaker system" WITHOUT the ability to properly tune in what was being said and the so-called "audiology testing" was nothing more than a sham. All in all, my speaker system proved the better value. In addition, I found that the Beltone hearing aids have a habit of just popping out of my ears. The first one popped out and was stepped on by a person who had not witnessed the unit on the floor. I was made aware of the problem only after I discovered the aid was no longer in my ear. That aid was lost to me. The second aid popped out of my ear while in my kitchen, but, thankfully, my wife saw it happen and immediately picked it up off the floor.
When I reported this to the Beltone people, they reported that the units are known to pop out of one's ear and that is why they sell the same unit but with a protective piece that fits on each aid. I asked the Beltone people why didn't they advise me of that problem and they just shook their head and informed me that I could buy a replacement aid for another $195.00. I told them I had already given them $2,300.00 and would not think of giving them an additional $195.00 every time one or both of the aids decided to pop out of my ear and get lost. I am in the process of suing the Beltone office in small claims court in Harris County, Texas.
Reviewed Oct. 7, 2013
I live in Conroe, Texas. I'm old and retired. I need hearing aids and wanted to get good ones, ha ha ha ha. I tried to get Beltone hearing aids. They gave me the hearing test over 8 months ago, and wrote up an order. I still have not got the hearing aids. The manager will not call me and talk about the problem. I called again and the person who answered the phone hung up on me. They are rude, and very unbusinesslike and I would not recommend them to anyone. I'm still waiting for them to contact my insurance and cancel the claim. OVER 8 MONTHS?
Reviewed Sept. 18, 2013
I have had my Beltone hearing aids for 6 years. I wear them daily on both ears. Their service is excellent with no complaints from me. However, their product leaves a lot to be desired. I live in Texas and sweat a lot. I bought the water resistant package. Whenever I sweat a lot, working or fishing, the batteries short out. Batteries are not cheap. Also, I have never had an aid last more than 2 years. I've had to have them repaired every year, right after they're out of warranty. I will never buy another Beltone aid.
Reviewed Sept. 4, 2013
My wife recently purchased a like-new pair of over-the-ear Beltone hearing aids for me. They are the Change 62D models. I got all of the paperwork with them, as well as the invoice where they were bought new. Everything in a kit, with a bunch of new batteries. They were used very little, and I think the former owner died recently after getting these so my wife purchased them from his daughter. They were from Indiana. I live in Virginia. Both units work, but I wanted to have them adjusted to MY hearing loss. Because they were NOT purchased from any LOCAL Beltone representatives, I have been quoted 650.00 PER hearing aid to do this from a place in Western Virginia.
So I contacted a place in Northern NC, where that guy quoted 400.00 per hearing aid. He also said "If everyone bought used hearing aids, I wouldn't be in business very long". Where are the ethics? It seems that these people only care about THEMSELVES, and YOUR money. Sure, I don't mind paying a reasonable amount to have this done, but I feel like I'm being punished. I cannot afford to buy new ones! I called Beltone's Home Office, and was told by a Customer Service Rep that she could NOT help me. If this is "fair" business practice, I apologize for this post.
Reviewed Aug. 29, 2013
My husband, who has dementia, was convinced by the Beltone "audiologist" that he needed $5000 hearing aids. He was sold the kind that fit over the back of the ear with a tube going inside the ear. He had big hands and his vascular dementia made it impossible for him to change the batteries, but Tiffany kept insisting he could do it. Also, the right one caused a great deal of feedback, so he tried wearing just the left one after I put the battery in for him. He died one year and one month after he bought them, but there is no taking them back. She should never have sold them to him. I tried to give them to an audiologist and he said he would never prescribe anything of such poor quality.
Reviewed Aug. 22, 2013
I want to thank all the people who posted their dissatisfaction with Beltone products. I recently received a mail offer for the purchase of hearing aids and was about to schedule an appointment in the East Gate, OH location. No more!! Now, I will be sure to go to an ENT with a good reputation and a better line of products to choose from.
Reviewed Aug. 3, 2013
I paid $5,400.00 at the end of Dec after being scared into it. Mr James ** telling me my hearing was very bad & what if I did not hear a siren? Just read in a report that he sent the attorney general saying I had moderate hearing loss. Any way every time I went in I ask how long I had for my money back guarantee. He always told me not to worry. In April one quit working & was sent in Mr. ** said the same problem happened to another lady the same day. A short time later while first one was being repaired, the second one quit working.
I had never been happy with my hearing aids & my children told me they did not think I really needed them. Tired of almost 6 months of James ** adjusting them to help me, like them I gave up. I wrote him a letter along with the broken hearing aid & sent it to his office. The president & owner of Beltone says Mr. ** never got the letter & the president doesn't think I sent it. Funny that they were together & they got the hearing aid but not the letter. Well I notified my attorney general who did not think I had enough evidence for them to go forward so they recommended that I go to a lawyer.
They did tell me about a fairly new law that gives consumer fraud victims the right to file lawsuits against companies or individuals who allegedly defrauded them One of the key features is that the defendant will have to pay your attorney fees if you win. I could go on to complain about Mr. ** & the lies he told me but I will just save if for the courts. I remember him bragging about his family being Catholic & his only son going to the exclusive Dowling, His ownership of a hot air balloon & the many stories he told me about his family. He was a good talker that he was. I have been turned down on any return of my money & called a liar by the president.
Reviewed July 16, 2013
I paid $1800 for just one small hearing aid from Beltone last year. I took care of it very well with cleaning and handling. After just one year the magnification suddenly diminished and I was told to pay $325 to replace the circuit inside the aid. $1800 for a year is $150 a month and $5 a day. I think this is a rip off and anyone needing such aid should know before looking at Beltone's product. I will not deal with them again.
Reviewed June 26, 2013
We bought 2 hearing aids for my husband on November 26, 2011. We returned every 3 months to have it checked and cleaned. Both of them have now been repaired because the transmitter fell down into the aid according to the person checking it. The card we were given says, "Hearing loss protection until 11/26/13". However, we were charged $325.00 for this last repair. We are not happy with this kind of service and feel this is a very short life for a hearing aid. The tech tried to sell us a new one, but we will not be doing business with Beltone again. Perhaps your workmanship should be reviewed as we retired people cannot afford this type of quality.
Reviewed June 17, 2013
I've had my Beltone hearing aid for 3 months (paid top dollar for it) and it has come out of my ear twice without me knowing. How can I get out of having to keep it and continue paying the $5,100??
Reviewed June 15, 2013
I purchased Beltone Hearing Aids at a cost of $6,100. My husband and I were talked into it by the salesman. From the beginning, they made my ears itch. I had to keep removing them because I think I was allergic to them. I told the salesman, and he put a different vinyl piece at the end of the hearing aid. They still bothered me, and one morning, when I went to put the hearing aid on, I noticed the tip was missing. I spent half an hour looking for the tip, with my husband helping. We couldn't find it.
I told the salesman, and he made an appointment for me to come in at 5:00 P.M. that day. I went and he said it was in my ear and he would try to get it out. He spent 20 minutes trying to get it out and injured my ear, and it was extremely painful. He said he couldn't get it out and to go to a doctor. I didn't sleep at all that night because of the pain. I was in a lot of pain where he scratched the inside of my ear. I had to make an appointment, which was very difficult, to find someone to remove this piece of vinyl in my ear. It cost me $25 to see a doctor after waiting the next day to 4:00 P.M., and she wasn't sure she could remove it; however, she did.
I only had the hearing aids for two weeks and paid for them, fortunately, with my Discover Card. So I am going to try and get my money back. I don't want to put these in my ears ever again. That was painful also.
Reviewed June 7, 2013
They keep dying and I sent back to their factory. Five times, they work for a while then they die again. They supposedly fix them but it keeps happening. I took the right ear in yesterday. They were sending it back for repair (again) and last night the other ear died. I spoke with customer service this morning but she can't reach the Aventura store as they are not open and it is now 12:30 EST. I didn't buy hearing aides. I bought LEMONS. I need help very badly and fast. I am 87 and on a fixed budget and am not getting any satisfaction. I will do whatever is necessary to smear Beltone in the Miami area on TV, newspapers, Facebook. I want action.
Reviewed May 2, 2013
I attended the Beltone Hearing clinic in Twin Falls, Idaho. A person who my husband had purchased hearing aids from twice before when it was his private practice, Fritz, insisted that these aids would be better than the ones he had and to take them on trial. (My husband has meneris and is increasingly losing his hearing.) With appointments for adjustments, his hearing wasn't any better than with the one he was wearing. Fritz insisted that he keeps trying them. My husband gave $100 deposit as a security (on a contract that says do not sign unless reading). They were on trial for walking out the door with them. No copy of any papers was given to him. There were no phone calls or mail stating that the trial time was over and to return the hearing aids.
The hearing aids were returned by certified mail and refused by the secretary. She stated on a phone call they were passed the time of return. She had filled in the remaining finance information on the contract and turned in the contract as a sale. There was no information from anyone that this was taking place. Payment book had been sent to a wrong mailing address. It wasn't until it reached the finance company on return mail. They must have contacted the selling office and got the correct mailing address. A contract was received the 1st of April from a finance company in the amount of $7,000.
I spoke to Fritz the operator of the Twin Falls office. He assured me that if Beltone would take them back due to the issues above, he would pay back the monies collected and it wasn't a problem with him. When the Beltone representative called Fritz, he lied to them and said he would not return the money from the sale. And so that's where we are at this time. My conclusion is Beltone has sales quotas. Operators have to lie to get their quotas in. Beware. It is not like doing business with the home folks. Their word and business are only as good as the people they hire.
Reviewed April 27, 2013
I am writing this letter on behalf of my father. He purchased a pair of hearing aids on 10/18/2012 from Beltone Hearing Aids. The total cost of the hearing aids was $7,000.00. The company gave him a $3,010.00 discount for having Humana as an insurance company. Humana did not pay any money out of pocket. My dad paid the remaining balance of $3,990.00 plus tax for a total of $4,069.80. He has been back to the company numerous times because he can't hear out of them. He was there on 10/24/2012, 10/31/2012 and 11/13/2012 for adjustments. On 01/28/2013, he was back for chirping and whistling and did not see any signs of improvement. On 03/05/2013, he went back again. They made ear molds and put another little device on them. He was back again on 03/12/2013.
After a total of 7 times and numerous adjustments, he still can't hear out of them. He was seen by Jay ** at Beltone for the adjustments. My dad requested his money back numerous times, but he was ignored. On Wednesday, 03/27/13, my mom and dad were at my sister's house. My mom had a small stroke TIA. My dad had no idea what was going on because he couldn't hear her and acknowledge that she was disoriented. She was released from the hospital on Thursday, 03/28/13, in the evening. On Friday, 03/28/2013, I was talking to mom on the phone and she had another small stroke. Again, dad had no idea because he couldn't hear her. I feel this is a huge safety health issue. It's a good thing that other family members were there so she could get proper medical care.
On 04/01/13 dad and I went to the Bloomington, MN Beltone together, but Jay was out on an appointment so we left the hearing aids with him. Originally, we were going to meet with him and maybe see if they would order a new pair, but my dad was so frustrated he decided he wanted his money back and go elsewhere. When we were driving over there, the feedback was so loud from one hearing aid that he actually had to take it out of his ear and remove the battery. On 04/04/13 I called **, the owner of Beltone, at his La Crosse office where he is based and left a message to call. I called him again on 04/05/13 and he finally returned my call. I explained the circumstances and requested he refund my dad his money. He refused to credit the Discover card and hung up on me.
He charged the hearing aids on his Discover card so I called them. They are attempting to get the money back from Beltone, but they said due to the time frame, the company may not even reply. On Wednesday, 04/10/2013, my dad picked up the hearing aids from Beltone due to the conversation with the owner and Discover card. I guess he felt he needed them in his possession. I truly think that this company is preying on the elderly, selling inferior products and not standing behind them. The company has a one star rating out of five stars.
It saddens me to think that the elderly are getting taken advantage of. I truly hope that more can be done with this company. This guy doesn't deserve to be in business. I think he's a fraud and a scammer. I think it would be a good company for an internal investigation. My dad just wants his money back so he can go buy a new pair of hearing aids from a reputable company, and ones that he can hear out of. He has expensive pieces of plastic that really aren't worth a dime!
Reviewed March 6, 2013
My husband and I have Humana and made several phones calls to Humana to understand what was covered. He was told that when using an in-network provider, Humana would cover 90% of the cost of the hearing aid up to $1,000 per ear every 3 years. If we used an out-of-network provider, Humana would only cover 60% of the cost after we met an additional $400.00 deductible. My husband called Humana to understand which providers are in our network. We were told Beltone. The local Beltone provider was in Florence on U.S. 42. [7410 US Highway 42; 859-283-5404]
We established an appointment with this Beltone location and met with **, KY License Number **. My husband overheard ** speaking with Humana confirming the same information we had from Humana. Then we met with ** and shared all the information we had from Humana, including our understanding of the costs. We insisted that she obtain an authorization code from Humana prior to going forward. We shared that per our conversations with Humana, she should follow up with them to understand exactly what they would pay as an in-network provider and obtain the authorization code. The appointment took over an hour as we reviewed the various models and discussed costs and options.
On 08.30.12, we established another appointment so that ** could call and confirm what would be covered and paid by Humana. My husband called and confirmed as well. At this appointment, we went over the costs again. We reviewed and signed the Beltone Customer Purchase Agreement. It listed the purchase price as $4,100 - the cost of the ear molds as $200; Credit of $800; Insurance of $2,000; and Balance Due $2,100. The cancellation fee would be $410 based on 10% of the selling price. My husband signed the purchase agreement.
Our next appointment was 09.21.12. The hearing aids came in. I was shown how to use them and we programmed the hearing aids. The appointment took 2 hours. At the end of the appointment, I signed the delivery statement and paid $2,100 by credit card. The delivery statement stated: Purchase Price: $4,700; Less Credits / Trade In: $800; Net Purchase Price: $3,900; Ear Molds: + $ 200; Insurance: ($2,000); $2,100 paid by us.
Within the first two weeks, I had to return the left hearing aid. It was staticky and not functioning as I thought it should. ** tested it and confirmed it was not operating properly. It was sent out for repair. When we came to pick it up, about 7-10 days later, it was replaced with a new unit, so we were told. The hearing aids were more like amplifiers - just making all sounds louder. I tried the different programs but they did not seem to be that different.
After wearing the hearing aids, I made an appt. for an adjustment. At restaurants, where I really needed them, it was too loud. ** and I worked with a restaurant program and came up with a good program for hearing in this condition (or so I thought). At this meeting, she shared that the insurance company had not paid the $1,000 per ear. They had only paid $1,070.77. She gave me a copy of the Humana Remittance Advice. The document says that the estimated member responsibility was $532.73, not the $2,100 we paid! My husband agreed to follow up with the insurance company regarding the amount they did not pay this Beltone provider. On 10.23.12 at 11:19 am, he spoke with Michelle. Humana would conduct a Courtesy Review and let us know if an error had been made. We received a few days later a letter from Humana dated 10.23.12 that the review was conducted and the correct benefit was applied to Beltone. My husband called ** and informed her of what Humana said. ** shared that we would have to pay at least another $800 and that the amount paid did not cover the cost of the hearing aids. My husband asked to speak with **, the primary owner.
On 11/02/12, my husband called the office at 8:40 am. There was no answer and no answering machine. He called again at 9:05 am and was told ** and ** had just left for a meeting. At 2:51 pm, ** called and spoke to my husband. He said they were at a meeting, he had to borrow a phone to call. He wanted my husband to call on Monday to set up an appointment. He told my husband that the appointment next week would be fine. It was not urgent as far as he was concerned. And by the way, ** had not finished the program correctly in the hearing aids. It needed to be finalized.
My husband called on Monday and no appointments were available at a date and time when my husband was available. It was suggested I call back and make the appointment. I did but was nervous about going to this appointment alone, but ** had assured my husband we would work this out. When I arrived, ** was at the reception desk. He seemed nice and said it would be a moment as they caught up. ** and the receptionist left. Then ** called me to the little room where she had always made my programming changes. We chatted and she asked for the hearing aids. I took them out so she could finalize the programs. She promptly took them and left the room.
When ** returned, she said it would take a moment to finish the programs. Then she started on the bill. I calmly explained that as an in-network provider, it was their responsibility to understand and know what the insurance company was going to pay. I was sorry that it was not as expected but the remittance advice clearly showed the code as 6H0 - this provider is a member of the Humana Network. Services are discounted according to the negotiated rate. I did not know why they were not paying the $1,000 per ear as we were told. She told me that we had to pay that $812 difference. I shared with her that Humana had told us that we were only responsible for $532.73 total. Nevertheless, we had agreed to our portion as $2,100. Therefore, we were standing behind our agreement. I shared with her that I thought ** and my husband had agreed to split the difference on the $532.73 and the $2,100 but I was willing to pay the full $2,100 as agreed.
** said she was in the middle and she would talk to **. She left and came back. She said that was not what was discussed and that they would not cover the expense of the aids. ** wanted another $406 - half of the $812. I refused. She said I could return the aids, forfeiting the cancellation fee of $410. I called my husband and asked ** to leave the room. At that time, my husband informed me that he and ** had not discussed any money due to the fact ** had none of the information with him at the meeting. ** had told him that his goal was to help me with my hearing, and we would discuss this at a later date, not to worry about it!
In this little room, I felt confined and threatened. While I could walk out - the doors were not locked - they had my hearing aids. If I did not pay the $406, I was not leaving with the aids. The aids that had changed my world, the aids that showed me what I was really missing. The aids I needed to do my position at work. My husband said the decision was mine. He hated that I was there alone and they were pulling this on me. He knew I suffered from PTSD. He was concerned about the situation.
** came back in, although I did not ask her to. I was off the phone but I was trying to compose myself by breathing and just walking myself through the conversation. But she came in and I was not ready. I tried to fight it but the tears started to come, it became hard to breathe; I just wanted out of the room. The PTSD took over. I somehow managed to ask if $250 would be ok. She left and asked **. He said, no. She said her and I were in the middle. I handed her my charge card and said whatever. They charged us another $406. After I signed the charge slip, my hearing aids were returned. I remember leaving in tears and fighting hard to keep myself composed. I became hysterical in the car. I drove away. I do not recall where I went after the appointment. Now I am petrified to return to that office if I have any problems with the aids. I feel I was extorted for funds that we did not agree to pay nor were required to pay by our insurance company. I felt tricked to coming to the office alone and under false pretenses asked for the aids.
We had done our homework, called all the right people and still this awful experience. You have hearing aid choices. Do not choose Beltone! I spoke with the President of Beltone Corp and he said all offices are independently owned. There was nothing they can do. After these months have passed, I still have anxiety attacks everyday when putting in my hearing aids. While I may hear things I never heard before, it is not worth it to have this anxiety. I wish I had just spent the extra money and gotten the Siemens from Head and Neck Associates of KY. They were wonderful to me but just not part of our insurance.
Reviewed Feb. 20, 2013
I am a snowbird in winter in Panama City Beach, FL. I purchased my 2nd set of hearing aids from Beltone on Oct. 29, 1012. My office in Crawfordsville Indiana gave me what we thought was a sufficient amount of batteries to get me by for the winter. Because these new ones work better for me, I wore them more than my old ones and had 2 sets of batteries, 312, that were bad. I had gone to the Panama City Beach office before for cleaning, etc. on my other set of aids. Imagine my surprise when they said it wasn't policy to give me a free set of batteries to tide me over until I returned home to Indiana. I was to receive free batteries for a year.
I called Debby ** in our home office and she immediately sent me some batteries. I spent $3500 for the 1st hearing aids and am now stuck with them, then $3995 for the last set. I wish there was a trade-in value on 3-year old ones and wish you would change the policy on obtaining free batteries from each of your store, local or not. I am disappointed in Panama City store for not being more helpful. Thankful I have Kayla ** and Debbie ** in my hometown store.
Reviewed Jan. 9, 2013
I would like to make a few comments about my recent experience I had at the Beltone store in Cincinnati. I received a letter in the mail inviting me to a free hearing test to see if I needed hearing aids. I made an appointment. When I arrived, I was tested and it was confirmed that I indeed needed help. I was shown a number of price points. I showed the person that I was interested in a particular style. At that time, I was fitted with the aids and was tested again as before; and they made a difference. This is where I made my mistake. I am not an impulsive person, but against my better judgement, I decided that they were for me. That is when I should have left.
I ordered them and even signed on the dotted line. I was told that if I received them and wanted to return them, I would be charged $536. In the meantime, thinking about how much I paid them $6,590 after $2,000 off for insurance, I began to question my decision. Over the next week, I went to two other establishments and had my ears tested. I have to admit that the results there were the same, but that is where the similarity ends. Both offered a full refund - one after 30 days and the other 90 days. The other was the price. Both places had hearing aids under $4,000 after insurance was taken off. The place that had the 30-day return policy offered the brand Resound. This is the company that makes hearing aids for Beltone. I also researched the internet and could not find any hearing aids that approached the price that was quoted at Beltone.
I just want to mention that if you are looking for hearing aids, please do you homework. I paid the price, but I am hoping that my story will help someone else. PS: I left a number of messages for the owner, but all I received was a call from someone else telling me that $536 was the cost of returning them.
Reviewed Jan. 4, 2013
My dad went and bought Beltone Hearing Aids on September 29, 2010 for $3,040 in Bucyrus, Ohio. I can't really say I was impressed with the hearing aids, as they would make ringing noises. They were promised free batteries. One day, they went over for an appointment and they had shut down. Mom and dad could not get a hold of them at all. Finally, they found another business in the area that dealt with hearing aids and they said he had left and his business there had shut down. This new place told my parents that they would have to pay $1,500 to fix his hearing aids. He had only had them at that time for about two years. This was a total waste of money. I am so upset because my dad can't hear anything and this so called doctor (Clint **) suckered them in and acted like he would have my dad, the hearing aids, and free batteries and he skipped out.
Reviewed Jan. 3, 2013
The remote never did work right. I was in the office 5 times and the manager was at my house 3 times to fix problems. Once, the remote was sent in and it took 2 weeks to get it back. Finally it was determined to be faulty. After 3 weeks of waiting for a new one, I called the company to find out where my new remote is? And I am now waiting for a response.
Reviewed Nov. 16, 2012
Beltone hearing aids eat batteries. I am not sure if they will improve my hearing over time as I don't use them other than meetings and television. I have decided that once I'm eligible to get another set through my insurance, I'm going to throw these away which is really bad because I paid a lot out of pocket. They even sent them back and ostensibly replaced everything, but I'm lucky to get 20 hours out of the batteries and the one time I tried non-Beltone batteries, they wouldn't work at all. I was an idiot for not checking this out beforehand.
Reviewed Sept. 27, 2012
My 91-year-old mom who lives in Sunrise, FL went into a Beltone location that is close to her condo. She signed a contract with Beltone for a hearing aid. From day one the hearing aid did not improve her hearing. She returned many times for adjustments. There was never an improvement. I came to visit her and went with her to the Beltone office. There was a different practitioner working there this time. I brought the contract with me and asked them if they were Humana insurance providers. They replied no. I asked why they calculated the price using a Humana discount. They said they chose to match and apply a Humana discount. I told them that's misrepresenting and my mom thought because you wrote that, she is getting a Humana discount.
My mom is wearing a hearing aid that has constant feedback and she can't hear me on the phone. There is no obvious improvement from this hearing aid. They advised us to try a different model that cost a little more. I said she wants to be able to hear - if this is your recommendation, then please order one. We signed another contract and again mom had to return for many follow-up adjustments that eventually she returned it and went back to the original hearing aid that didn't work properly. I came to visit again and we went back to Beltone. Again, a different practitioner was working. They advised her to try another hearing aid; she made an appointment and she went with an aide/companion for the impression/mold. They would call her when the hearing aid came in. They never called her. I called to find out what happened and they had no indication in her chart that she was there for the impression. Again, a different practitioner was working there and the front desk person said it is out of her hands.
I called a friend who recommended an independent audiologist. The aide drove my mom to the new patient appointment. He gave her an auditory assessment and reported to me that the hearing aid she is wearing does not fit her adequately and cannot be fixed. I contacted Beltone to try and settle this issue. The office representative responded by suggesting a different hearing aid. I told her after three contracts and three different practitioners that I do not feel confident to move forward with getting my mom more involved. I just want my $1500 refunded. I have left many phone calls and have had no response. Don't use Beltone.
Reviewed Sept. 1, 2012
I have visited Beltone several times since March 15, 2012 for hearing aid adjustments and nothing seems to help. I cannot hear TV, my wife, or phone conversations. I am asking to have my money refunded.
Reviewed Aug. 14, 2012
My husband purchased hearing aids from Beltone a year ago, paid $5,400. The first set was the wrong type for him. The second set was over the ear. We had it back and forth to get it repaired so many times. We were totally given the runaround. Repairs were never corrected. They were always blaming someone else. We asked for our money back. Then they said, "Let's try this and this." No good. They still never worked. I was told if I had batteries that I didn't want, bring them in and they will give me ones for my husband's hearing aids. My brother-in-law gave me his unused batteries. I went to Beltone to see if they were being honest. The guy who sold us the hearing aids looked at my husband's chart and it didn't say what kind of batteries he uses.
I went home, got the information and went back to Beltone and gave them the batteries. They didn't take my name or check my husband's chart. They just gave me the batteries I requested. They really didn't care. Yesterday, we received a call from Beltone stating our warranty is almost up. The warranty started the day we purchased the hearing aids. They didn't consider they were in for repairs more than in my husband's ears. So, we went and spoke to a new person. She would let our complaint be known to her supervisor and will get back to us. She took no notes, so I'm sure she will not get back with us. I would never recommend anyone to go to Beltone, ever.
Reviewed June 10, 2012
Last year, I went to a Beltone store and they recommended to me some kind of hearing aid that didn't help me with my hearing problem. After several visits to this store, I went to two different specialists and they told me that those weren't the proper ones. When I went back trying to get any satisfaction, they came with a long list of no-nos. According to them they have 95% satisfied customers. Now, I know I am part of those 50 out of 1000 unsatisfied customers.
Reviewed May 20, 2012
I purchased 2 hearing aids (Marq) approximately 3 years ago. Last week when I was in New York, the left hearing aid microphone fell off and was lost. When I returned to the hotel, I looked all over, but it was gone. I returned to Beltone Friday to see what they would do. Nothing they said - my fault, etc. The technician told me the hearing aids I was sold 3 years ago were out of date and a new mic could not be obtained. He tried to sell me the new True model and recommended the "9" for my type of hearing loss. He told me the cost was $6000 for 2, but that I could buy one for 1/2 that price. When I seemed hesitant, he said that they were having a 25% off sale and would sell me 2 for $5540.
I was not planning to purchase new hearing aids at this time. None of the prices are shown on any printed material. When I went online the price shown for 2 True "9" is $3046 - a difference of about $2500. How can I determine a fair price? Why does the company not show their prices in any printed material?
Reviewed May 18, 2012
I was sent a card from Beltone at 15004 N Dale Mabry Hwy., Tampa, FL 33618 for a free cleaning and adjustment. Turned out the one aid wasn't working on his left ear. Without any clue of what the problem might be, the attendant exited the room and came back in 30 seconds and told my father and me that the repairs would be $400. Your company representative used the advertising scam to get my 94-year-old father in the store so that we could all make some money. Guess what? It did not happen. He did not fall for your poor scam. Not even a 94-year-old man fell for it. I will call the consumer agency overlooking these scams and send them a duplicate of what I have written you. If you would like to contact me, that will be the only way I will return to any of your stores.
Reviewed May 13, 2012
I paid $3,250 for one hearing aid to be used as a making device for ringing in the ears. I bought the device in Florida and had 2 adjustments there. Then we went back home to Kentucky where I had 3 more adjustments at a center nearby. After 30 days, it was still not helping the ringing in my ears and I wanted to return it. I was asked to give it 2 more weeks. After that time, I called back and was asked to wait till he talked to someone in the home office and would call me back in 3 days.
A week later, I called him back and he told me it was suggested that I get another hearing aid for the other ear. When I asked about a 30-day warranty on both, he told me that the warranty on the first one was up and I could not get my money back on that one. He then told me he would call me the next day and make arrangements to send me the second one at a reduced cost, because that is what they told me up in KY. That was 3 weeks ago and I have not heard a word from him. His name was Jason and he works out of 3 offices in Englewood & Port Charlotte, Fl.
Reviewed April 8, 2012
A Mr. ** from Beltone was not a fair man at all. My uncle got a $7,000 pair of hearing aids. A Mr. Joseph ** told us we could return them and pay a fee of around $500.00. When I wanted to return them, I was told it was past the time limit. We did not know there was one. I asked him to please give me a break on the price, and he said no. How heartless and cold not to have been given some of the money back, even if it was $1,000. He seemed very satisfied seeing me hurt. The company made enough off me. When it is my turn or anyone I know, I will tell them not to go to Beltone unless they want to give away their money. I wish I could talk to someone of authority with the company, someone who is compassionate and understanding of other people's feelings, and someone who understands.
Reviewed March 15, 2012
I have Marq9 Hearings Aids that I got in Stuart, Fl from a guy named Stewart. He was so kind and made sure my hearing aids were adjusted just perfect for me. The problem is with their batteries. The ones I buy from Beltone last between 2 to 5 days. They are pricey and there's no way I can afford that. I finally bought Ray-O-Vac hearing aid batteries from WalMart. They come in a pack with 24 batteries and man, what a difference! They were not near as expensive as getting them at Beltone and now my batteries last about 10 days to 2 full weeks. I don't know if the Beltone store has only old batteries or what, but if you also have this same problem, try getting them at WalMart. They are universal size 10.
Reviewed Feb. 28, 2012
The hearing aid batteries lasts only 2 days. I am on a fixed income, and I can not buy batteries all the time.
Reviewed Feb. 19, 2012
I could not charge it. I had no place to charge it. The man told me to send it back, and he would put one in the mail right away. I never got it. I sent mine way back 2/2/12. I received this hearing aid from Silver Sonic Micro.
Reviewed Dec. 29, 2011
The person in the MO office was rude and is not helpful at all. Then I took the aids to Rogers, AR to be fixed and they put on tubes that were too short which broke and I took them back. They were closed on a Wednesday afternoon. I wish I had never gone there. They totally ****!
Reviewed Oct. 28, 2011
Beltone has been nagging me to come in for months to have my hearing aid cleaned, adjusted if necessary, etc. I did and the boss' son (that's what he kept saying he was) was very arrogant and was only interested in selling to someone who had very good insurance or cash money. I have CareSource, which he would have known if he had checked my chart, and he told me that they wouldn't pay for anything above what he could get the aid for and that the one I have was too old. He wanted me to pay the difference out of my pocket. I refuse to do so. I'll take my business elsewhere first.
To start with, my aid is only a couple of years old and they were advertising it on the TV in the front office for sale, so it couldn't be too old. He said his grandfather started that business and his mother owns it and that he's training his father who was in the room with us. I sure hope the father knows better than to learn from this arrogant little greedy worm. In this small town, no one is going to pay money out of their pockets for the expensive aids that he wants to push on them when there is no work here. I didn't like the fact that he sent us in the room, then took off in the other room, and left us sitting before he came to see us in the beginning. He's not a doctor. He's not that popular, and he wasn't that busy so there was no reason to put us back there in that tiny room to wait when I'm claustrophobic anyway.
I will never go back there again no matter what, and I will be telling everyone about this. What ever happened to the lady who was there before? She was really nice and cared about the people and the job. My boyfriend was with me (Watt **), and he brought his hearing aids back with him because he had so much trouble with them. He just assumed CareSource paid for them too, but he paid cash for them. They were the tiny ones that fit back in your ears and cost a few thousand dollars. He has had nothing but trouble with them. He's brought them back several times. Now, he doesn't even need them that much. It seems that it's mostly allergies that's got his hearing off, but they sold them to him anyway. They are a big time rip off! Where does the guarantee fit in on these things?
Reviewed Oct. 13, 2011
I paid $6000 for a set of hearing aids in Fairfield, IL. They worked for a month pretty good. After that, I had constant trouble hearing. I went back numerous times and they would reset them or say I had wax. They could never show me any wax in them. They then sold me a set of plugs that attached and went further in my ear supposedly to direct the sound better. These trips went on for three years with no satisfaction with the aids.
I went to a nearby town, Mt. Vernon. IL, and asked if I could have a different person work on them. They said no problem. She tested my ears and the aids and said I should never have been sold that type of hearing aid as they would not help me. She said the man who sold them to me was a contract employee who was no longer available. She then wanted to sell me a new pair that would be suitable for my hearing problem to the tune of $4200. Also, she fixed the old ones where I could absolutely hear nothing.
I sure am not paying for any other piece of junk. I am telling all my friends and anyone else not to buy at Beltone.
Reviewed Oct. 9, 2011
I went to them to get an exam and they did it only in 30 minutes, which I have been told should have taken longer than that. They showed me what prices there was. The ones I needed was $6000 a pair. I told them I could not afford that price since I am a senior and had lost most of my retirement money in the first stock market plunge many years ago. Now 66, nothing is left. She said "well if you can't pay, you need to leave". She got up and immediately tore up my ear exam papers. So insulting and so rude! I would advise people to not ever go there!
Beltone Hearing Aids Company Information
- Company Name:
- Beltone Hearing Aids
- Address:
- 2601 Patriot Blvd.
- City:
- Glenview
- State/Province:
- IL
- Postal Code:
- 60026
- Country:
- United States
- Website:
- www.beltone.com
