Audicus Reviews

I liked this company. Found them to be responsive in my needs and the product to be of high quality. I had a very challenging fit and they did their best to make the product work. I would suggest getting a local hearing test and submitting that to the company for a proper fit especially if this is your first hearing aid.

Audicus' hearings aids are really hearing aids and not amplifiers. A lot of companies advertising online are just amplifiers. I bought a set of hearing aids about four years ago and I was pretty well-satisfied with them. I did my purchase over the phone and the person was very knowledgeable although there were a couple of questions that she really wasn't sure about. She got back to me with a later call.

My wife and I are on our fifth set of hearing aids--we have lots of experience. But this is our first set from Audicus. While our previous units were all satisfactory, these new "Spirit" aids from Audicus are significantly better. I can hear high fidelity music now that I haven't heard in twenty years. My wife is especially pleased with how much better she can hear and participate in conversations with a noisy background. The Bluetooth features are just outstanding. Using the Bluetooth TV connector we both get excellent audio sound quality directly into our ears so that we do not miss any words, even from old movies. And, coupling our cellphones directly to the hearing aids is such a luxury. We get crystal clear phone conversations all controlled with the push of a button. I stream music and podcasts while I'm outside riding my bicycle. We are very pleased. Dr. Orland **

I have been a customer with Audicus for about 3 years and they have supported me from day one with professional prompt service. I have the Clara hearing aids and they have been terrific. I thought I needed an upgrade and ordered the Wave aids and at the same time I sent my Clara aids back in for a reprograming after a fresh hearing test. The New Wave hearing aids were great but after the reprograming I realized I did not need to replace my Clara aids quite yet. Audicus was very understanding and they gave me a refund in a timely manner and said they will always be here for my hearing needs. When the time comes to replace my Clara hearing aids I am positive I will be buying from Audicus again. Totally trustworthy company with awesome products.

Ordered the Wave hearing aids from Audicus. Because of a house fire I needed to get them fairly fast. I ordered them at 3pm on Thurs and had them by 5pm the next day. They could not have been nicer and more helpful. I told them they should write a book or make a video on customer service. They have also made follow up phone calls to make sure the aids were working good for me. I highly recommend them for anyone who needs hearing aids at a reasonable price.

I sent back the hearing aid because it has a hissing sound to it and they're going to try to correct that. But they've been more than accommodating. The people at customer service have all been very nice. I'm going to see if they can correct this. But if not, before my 45 days are up, I'll try the Clara, and see if that could be a little better for me. I deal with a person named Angela and she's wonderful.

I purchased a hearing aid in hopes of hearing. There was a 45 day trial, in which I thought was good so that I could try them and see how they work for me. They became a hassle with itching my ear, falling out, and not fitting correctly. It’s difficult with glasses and a hearing aid going behind your ear. I’ve called a couple of times trying to find a solution and didn’t. They wanted me to purchase other things for itching. I was disappointed when I called to return and they immediately tell me the 45 day trial was up and wanted me to take a picture with the hearing aid in my ear. I argued that 45 days was not up, that it would be the actual day that I’m speaking to them. They were friendly and tried to be helpful until I wanted to return them. Oh she told me it was the 46 day. They will not honor their policy. I advise DO NOT PURCHASE from Audicus Hearing, New York, NY.

They have really good hearing aids, but their customer service says and does the opposite. My insurance doesn't cover hearing aids so I'm leasing a pair until I can afford a set. I'm having to work with my bank to get an unauthorized charge reversed in less than 24 hours after talking with Audicus about said charge.

I had my ears checked and sent in a copy of what the results were. They helped me along and answered all my questions. The Audicus hearing aids are a lot better than I ever had. I have the ones that have the Bluetooth in them. If people are gonna get hearing aids, it’s best they go with the Bluetooth.

I love the Audicus hearing aids. It doesn't have a longer wire that goes from the receiver to the speaker piece. I wish they have a slightly longer one because I seem to have big ears so they sit in a weird place. But Audicus was good. I set up a trial for some initial pair that I did not like very well. And they quickly got me into a different kind which I've been happy with. The gentleman that helped me through this whole process with numerous phone calls and checked in on me multiple times was amazing.

Costco offers a little bit better warranty on their products but their technical service and their technicians is pretty poor. With Audicus, the cost is a little bit higher but it’s been good with them. I was a little skeptical at first because everything's done online. But it made it a lot more convenient to reach out to them and they were very responsive.

I'm appreciate everything that having hearing aids have done for me, but it isn't the lifechanging experience I imagined. First, I have severe loss. Everything I am about to say should be read with that understanding. These may work much better for someone with mild to moderate loss. The covers that fit in the ear canal are difficult to fit on your own. Never having worn hearing aids- it took quite a while to figure out what the best fit was. I recognize in person fittings are part of what is lost by using Audicus. These work well in certain situations like one on one conversations or small groupings.

I've sent the Audicus Wave aids back for repair, twice. It's possible that the first time, I could have fixed the problem -- one of the aids would not charge at all -- by doing a hard reset, but whoever I spoke with at Audicus didn't give me that information. The second time, there was persistent and extremely annoying static in the right hearing aid. Also, one or the other of the aids did not charge properly, or at all, while on the charger overnight.

I contacted Audicus through their "chat" link online. I was told that they couldn't help me. I was given a method of contact again online. I did contact them. I still have a broken right hearing aid. The ear "plugs" don't fit either. They were very attentive when I was ordering. I had a problem earlier and sent both aids in to see if they could be adjusted to work better. They were sent back but I noticed no difference. At this time, I am using an old hearing aid in my right ear and the Audicus one in my left ear.

Miguel has followed up on me several times since I bought new hearing aids. The new cone design on the Wave is very itchy - even after several weeks. Miguel said the older cone design sent with the Clara would fit the Wave. They arrived just a few days later. Thank you!

I received my HAs on 10/5/20. I returned them for reprogramming on 10/8/20, and the turn-around time was fast. The reprogramming was to my satisfaction. The HAs have been working flawlessly. I think that because I have them linked to my iPhone via Bluetooth, they go through batteries pretty quickly, probably every three days. Fortunately, I am on the Audicus subscription plan, so they send me batteries every three months as part of the plan. At some point I may consider switching to rechargeable HAs. So far the experience, 9 months in, has been all positive.

I originally was pleased with the hearing aids, but I don’t think they are working well now. I am not sure I would purchase them again. I did have a reprogramming scheduled, but didn’t get them in the mail. I thought they could reprogram them remotely. The people that I talked to have been very nice to deal with, just not sure I love the product.

I like the hearing airds. But at one point, I started getting a lot of static in my last hearing aid, so I sent them back. Audicus just cleaned them and said that was a little speck of earwax, which I didn't fall for. I kept telling the reps what was wrong with it, but they kept reading the same thing off the card. I've had hearing aids many times. I know what can affect them and such. And I didn’t go for it.

The reps at Audicus contacted me several times and they took care of everything. I've had hearing aids for quite a few years now and I just wanted one that we felt would be good without spending $7,000. And this was what we decided on. The quality is very good.

I interacted with an Audicus the hearing specialist and my experience went smoothly. I'm still trying to get used to my hearing aids. I don't wear them a lot because I'm not around a whole lot of people. Sometimes, they're okay when I use them. I'm new to this and Audicus is geared more towards people that already have them. On the whole, I'd tell others to take a look at the company.

The product is a decent one, it helps hearing but not to the degree of the more expensive ones. It does a better job at the price point than anything else I've tried, which is in its own category of rental as all the others are purchase only. Insurance doesn't help unfortunately, and I had it available to spend. The customer service department, the sales department, and the shipping department did a poor job of coordinating, and it took forever to actually get the product--and the sales person could not be reached any longer. It's far from perfect, but still decent.

The best hearing aids I ever owned, the people are great, they are always in touch with me for adjustments and anything I may need like additions I need for my aids, thanks so much for a better life I now enjoy. Bob **

After order no one called or emailed about anything. On original order I was promised extra ear parts because I have excess wax. Never got them or was called to ask if they worked well. Would have liked better customer service.

Excellent hearing aid technology. Easy to use and are effective is resolving hearing loss issues. I particularly like the ability to make adjustments via Bluetooth devices, and I look forward to further improvements in that area.

They emailed me several times about what I need to do and how to do it. Everything has been fine.

My experience with Audicus is positive because my hearing aid is still working and as long as it keeps working, I'm happy. Also, they have a salesgirl there, Tiffany, and if I had her working for my business, I would give her a bonus. She is like a pitbull - she doesn't stop until she makes that sale.