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Audicus Reviews

4,972,291reviews on ConsumerAffairs are verified
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About Audicus

Audicus has four hearing aid models in a variety of price ranges. It sells directly to consumers rather than through clinics, which can often lower costs for buyers. Audicus also offers a monthly membership program to help offset the initial cost of buying a hearing aid, allowing you to rent your hearing aids at a low monthly price instead of buying them outright.

Visit www.audicus.com
Pros
  • Relatively affordable
  • 100-day money-back trial
  • Membership option
  • Audiology-grade devices
Cons
  • Profound hearing loss models available only in stores
  • Must send away for repairs

Audicus Reviews

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    1 featured review
    How do I know I can trust these reviews about Audicus?
    • 4,972,291 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 75 - 225
    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Dec. 17, 2025

    The earpieces are perfectly comfortable and I can wear them all day long. The body is a little bit thicker, and I wear glasses, so there's that discomfort but I’ve been able to get used to it. I also use the app extensively. I even bought the buddy mic and the television adaptor. I bought all that because I was tired of not being able to hear. The Audicus hearing aids changed everything, so it's great

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Robert,

    Thank you for taking the time to review your experience with Audicus! We're glad to hear that you've been enjoying the app and the accessories! Please don't hesitate to reach out in the future if you have any questions or concerns about your devices.

    Verified purchase
    Customer ServicePriceOnline & AppStaffRates

    Reviewed Dec. 10, 2025

    I've been wearing hearing aids for 30 years and I needed new ones. I found Audicus on the web and it sounded like a product that I could use, so I took a chance. The website was a bit confusing for me. I'm not really good with computers, but I'm glad I talked to somebody. He explained some things to me about the hearing aids and about going forward.

    With Audicus, I don't have to bother with batteries because these are electric. I have to plug them in each night. That is good. But it's also bad. The hearing aids were in their charger overnight and I must have tripped on the cord and it came unplugged, so they weren't charged in the morning. That was a little scary because I depend on them. I'm very hard of hearing. But I was able to work around the kitchen in the house and plug them in for a while. They caught up a little bit. That night, I was able to do the rest of it.

    Audicus was very good with customer service at first. Now I haven't heard from them in quite a long time. I don't understand a lot of the different features, so I don't know how to use them. There's no way to know you're in a certain program. You beep through it and it doesn't do anything for me. I just go along with it as it is. Hopefully, I'm getting what I need. All in all, I’m satisfied. I have these perfectly adequate hearing aids that I got at what I consider a pretty good price compared to what I was being quoted by my audiologist. I’m using them regularly and they work.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Trish,

    Thank you for taking the time to review your experience with Audicus. We're happy to hear that you find the rechargeable batteries to be convenient! I saw you were able to speak with our team a few days ago but please let us know if there is anything else we can assist you with!

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Dec. 10, 2025

    I don't like the Audicus hearing aids. I hate them, but I have to have them. It's not that they're bad. It's just me. I can't remember to put them in. But everybody said I have to get used to it. It's only been so many months. But their customer service is outstanding.

    I have small ear canals and the hearing aids actually corrected the problem. It's just that I don't wear them all the time because my ears aren't used to having something inside them. Also, if I wear them all day and I take them out, my hearing is diminished. It comes back, but it's like I've heard a loud noise. So I have to get used to that. There was a problem with them not recharging, so they sent me another pair. There was no argument.

    I don't have a problem with the Bluetooth. The app works great and as described. When I got the new pair because the other ones weren't doing what they were supposed to, I went back and they had to show me how to repair them with my phone.

    I had a problem when I got updates in my phone and couldn't figure out how to stop them. Their customer service was very good helping me get rid of it and turn it off. Another downside is there's a lot of control. If I have my family over and some of them are just too loud, I could turn them down, but then I can't hear the people that aren't too loud. Other people who bought more expensive hearing aids also have the same problems.

    I'm not complaining about them. The service is outstanding. I'm happy with Audicus. There's nothing negative I could say about it. It's just mostly me getting used to them.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Raymond,

    Thank you for taking the time to review your experience with Audicus! We're so glad to hear that you've had a positive experience with our customer service team and your hearing aids features. Please don't hesitate to reach out if you have any questions or concerns in the future!

    Verified purchase
    CoveragePrice

    Reviewed Dec. 10, 2025

    I received my new Omni right ear hearing aid in good condition, which replaced an Audicus Spirit model I've used for approx 3 years. The Omni's initial performance seems comparable to the Spirit. I'll continue to monitor this over time. I appreciate the ability to be charged monthly & upgrade my hearing aid as improved models are offered.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi David,

    Thank you for taking the time to review your experience with Audicus! We're glad to hear that you are enjoying the features of our Premier Membership program! Please reach out to us if you have any questions or concerns about your Omni 2 hearing aids in the future.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsMaintenanceStaffBillingEase of UseRates

    Reviewed Dec. 10, 2025

    I looked on Google and Audicus was #2. I tried number one, but they never answered the phone, so I went to Audicus. I mostly did everything through an individual. I like talking to someone and I'm not a fan of doing something online. I interacted with a specialist and she was wonderful. She made me feel confident and made me know that if I was not happy with the hearing aids, I could get a full refund. Talking to the people and the specialists, they were really good. I was impressed with it.

    The hearing aids are perfect and they definitely come in handy. I like the fact that they have Bluetooth. I also like the fact that I can call them and send a picture of what I want in a different program, like a church mode, individual, and let them remotely put it all into the hearing aid. I love that part because each time you put the hearing aids in the charger and turn it, it automatically turns off and goes back to reset. What you were listening to and felt comfortable with, now you have to program again.

    You can call Audicus any time. I called before Thanksgiving to ask a question and nobody was there. They apologized for missing the call. It was okay and it was my fault. I had wax build-up in my ear and realized how to get the wax build-up in the hearing aid. I visit the website all the time. They give you different things like videos on how to clean the hearing aids.

    I love Audicus and I've recommended it to people I see playing pickleball that are my age. I have told friends to give it a try as they have nothing to lose. Audicus is a whole lot cheaper. I checked out Costco on their hearing aids and they wanted $6,000. The other ones are between 5,000 and 6,000. The price of the Audicus is great because it's only $72 a month. I'm a senior citizen on a limited budget, so I’m okay with no interest for two years. I like the fact too that I got that thing where if something happens to the hearing aids or they get lost or stolen, Audicus will give me one time a brand-new one and not a reconditioned one.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Richard,

    Thank you so much for taking the time to review your experience with Audicus! We are thrilled to hear how positive it has been. Please don't hesitate to reach out in the future if you have any questions or concerns.

    Verified purchase
    Customer ServiceStaffEase of UseRatesHonesty & Transparency

    Reviewed Dec. 10, 2025

    I spoke a friend who had been wearing Audicus for a while and she was satisfied with them. I use the button to increase the hearing capability all the time. The people from the company have been very wonderful and helpful. I get along fine with them. I sometimes wish I could hear better, but I truly believe my hearing is getting worse. My experience with Audicus is okay.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Rhonda,

    Thank you for taking the time to review your experience. We're happy to hear that you've had a positive experience with our customer service team and find your hearing aids to be comfortable. Please reach out to us if you continue to find your hearing worsening so we can get your hearing re-tested and reprogram your hearing aids if needed!

    Verified purchase
    Customer Service

    Reviewed Dec. 9, 2025

    I picked the Audicus hearing aid that seemed to me to was the best one. The hearing test was done online and it was accurate. I have one hearing aid and it's in my left ear. It fits in the back of my ear and there's a little thing that goes into my ear canal. The hearing aid is rechargeable. I also go on my app on my phone to adjust certain things. It has a lot of different things like background noise, volume, and something for tinnitus. I would recommend Audicus.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Vicki,

    Thank you for taking the time to review your experience! We're happy to hear that you've had a positive experience with our team and your Omni 2 hearing aids. Please don't hesitate to reach out in the future if you need assistance!

    Verified purchase
    PriceEase of Use

    Reviewed Dec. 9, 2025

    My experience with Audicus was okay. The interaction with the audiologist was done online and it was easy. I purchased the mni Series 2 hearing aids for both my ears and they are easy to use. I just charge them every night and I put them on first thing in the morning. I used the app to make adjustments in the beginning, but I don't really need to now.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Robyn,

    Thank you for taking the time to review your experience! Please don't hesitate to reach out if you have any questions or concerns about your Omni 2 hearing aids in the future.

    Verified purchase
    Customer ServiceEase of Use

    Reviewed Nov. 21, 2025

    I have tried 10 different hearing aids hoping to find "the one". Audicus has seceded in my quest! Having an Android phone has been the most challenging. I love the technology behind these hearing aids and the ease of use. Customer service has been great, easy to reach. I would recommend these.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Ilene,

    Thank you for taking the time to review Audicus! We're so happy you found the one! Please don't hesitate to reach out if you have any questions about your hearing aids in the future.

    Verified purchase
    Staff

    Reviewed Nov. 15, 2025

    The hearing aids has helped me. Sometimes I'm not sure it does help. But if I'm not wearing them, I don't think I can hear as well. So, it's one of those things you don't notice until you're not wearing them.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Colette,

    Thanks for taking the time to leave us a review! We're glad to hear that your devices have been helping you in your daily routine. Please don't hesitate to reach out if you have any questions in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2025

    I talked to a lady at Audicus and she was very, very helpful. Audicus was a lot cheaper than Beltone, and so far, I'm liking them. I have glasses on so when the part goes behind my ears, it gets a little annoying because sometimes they'll fall off. But one thing I like about it is it's set up where if I don't have my phone with me, all I gotta do is click it, and I can hear somebody talking. I work in a senior center kitchen and now, I can hear a lot better, especially in a crowd. So, I'm gonna stay with Audicus.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Cheryl,

    Thank you for your review! We're happy to hear that your new hearing aids have improved your hearing! Please don't hesitate to reach out in the future if you have any questions or need assistance with your device.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffRates

    Reviewed Nov. 13, 2025

    I was looking at the online options, and Audicus looked like they have good quality. The reviews were all positive as well. They're not rated as the top ones, but they were only rated down because people didn't like only remote options. But that's what I was looking for so I didn't hold that against Audicus at all. I did the online hearing test then I sent them my contacts from my previous hearing tests. The assistance was right on the money.

    Once I got the app downloaded, everything came right in through the app. I went pretty quickly from the website to phone assistance to the app and finished it up from there. I had it mostly set up before I got the instructions to set it up. The Bluetooth feature is probably the best part of it. I was using Widex hearing aids, and the app's similar. The familiarity helped me there some, too.

    I've been happy since my Audicus hearing aids cost a third of what my insurance paid for my first set of hearing aids. Also the convenience of the remote assistance has been a nice part about it. I don't have to drive anywhere. I've already saved on four audiologist visits.

    I've been really impressed with the ability to get adjustments as I need them. I've had three different adjustments, one for volume, one for clarity and one for noise reduction. The rep, Liam, suggested the noise reduction along with the clarity increase. She said it's pretty common, and it was a great suggestion. The support's been really good and I've already recommended Audicus to people.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Butch,

    We appreciate you taking the time to review your experience with Audicus! We're happy to hear that you've had such a positive experience with your new hearing aids. If you ever have any questions or need assistance with your device, please don't hesitate to reach out.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffEase of UseRates

    Reviewed Nov. 13, 2025

    We did a free trial with Audicus and we liked it. They're good with Bluetooth to your phone. But I just had my Audicus sent back to be reprogrammed because I had an audiology test done and they're gonna reprogram them and send them back to me. But before that, they were good. They're chargeable ones and I like that feature. Sometimes, I outlive it, as far as the battery life for a day, but most of the time, it's just fine. I've worn back of the ear hearing aids for years and I feel good with it.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Douglas,

    Thanks for taking the time to review your experience with Audicus! We're happy to hear that the Omni Series 2 hearing aids have significantly improved your hearing!

    It looks like your reprogrammed devices were delivered a few days ago. Please feel free to reach out to us if you have any questions or concerns!

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Nov. 13, 2025

    I was pretty happy with talking to Dave in customer service because I had several different questions about Audicus hearing aids. I also told the gal that sold it to me that I was concerned about whether I should get a battery or a rechargeable, and she suggested that I get the rechargeable. I was concerned about the life on it, being overcharged a lot because it only takes two hours and you leave it on all night. She suggested putting on a timer.

    The quality of the hearing aids seems to be good. However, I was in a restaurant yesterday, and I had to lean forward at the end of the conversation to get it, even though I set it on the restaurant program on my phone. I also bought one of those mics for my wife. It works pretty good at home, and it also works well in the car. But then it isn't quite as helpful when we're out with other people. I usually have to switch to another program. Whenever we have that mic on, it automatically goes into that program that's for the mic, and so if I'm in a restaurant, I'll tell her turn it off and I'll switch to Restaurant.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Dale,

    Thank you for taking the time to review your experience with Audicus. We're happy to hear that your experience has been mostly positive and that Dave has been helpful! If you continue to have issues with the different modes in different settings, please reach out to us and we'd be happy to see how we can help.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Nov. 13, 2025

    I've had hearing issues for quite some time now, and I've got tinnitus real bad. My medical doctor is a good friend of mine, and he told me I need to look into it because a certain type of hearing loss causes tinnitus. And sometimes, that particular tinnitus can be helped with hearing aids.

    With that said, I got online and got to look and found Audicus and a couple others. I ended up calling several others that didn't do a lot for me, or at least their talk wasn't as good. I talked to Audicus and these people were really on top of it. The lady that I talked to originally seemed to think that she could help me with my tinnitus. I bought them and my tinnitus is, on a scale of 1 to 10, it was 11 and now it's down about a 3. As far as my hearing, we're still making adjustments. But I do hear better.

    As far as the features on my hearing aid, it has Bluetooth. They also send you an app that you can use on your phone. I use it two or three times a week. Sometimes, if I think I'm not hearing as good as I should, I'll make some adjustments myself to see if that will help me.

    As far as customer service, when you call Audicus, you've got one person that you call. Mine, his name's Dave, and when I call him, he's always there to help me. Sometimes, he even answers the phone. If not, he calls me back within 15 minutes. I've also had a couple of times where I've had to get the hearing specialist or the audiologist to call me, and she's been super. It's been a good experience for me. I’ve recommended them to my friends and they're very happy with them as well.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Bruce,

    Thank you for taking the time to review your experience with Audicus! We're thrilled to hear about your positive experience and are so happy our team has been able to help you every step of the way. Please don't hesitate to reach out in the future if you have any questions about your devices.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2025

    I would recommend Audicus to others. I had a good experience and they did a good job.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Chandrakant,

    Thank you for reviewing your experience with Audicus! We're happy to hear that you've had a positive experience. Please don't hesitate to reach out if you have any questions about your devices in the future.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 13, 2025

    I went to another hearing aid company and the price was twice what Audicus charged, and my girlfriend told me about how her husband had gotten them through Sam's. So that was how I ended up with them. I had an excellent experience with the Audicus rep. I don't wear the hearing aids all the time, but it has made it easier for me to hear what my husband is saying. Audicus called me and followed up a couple different times and checked on me to make sure everything was okay, and gave me a number to call if I had any questions. So I don't have any qualms with them at all.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Cathy,

    Thank you so much for taking the time to review your experience with Audicus! We're happy to hear that your hearing aids have improved your daily interactions and communication with your husband. Please don't hesitate to reach out if you have any questions about your devices or when your husband is ready for a pair of his own!

    Verified purchase

    Reviewed Nov. 11, 2025

    I am liking my new Omni 2g, the fit is awesome, and the hear part is even better. I have already recommend them to my uncle. The last two nights I forgot they were in my ears when I went to bed. Anyone that buys the Omni hearing aids I feel they will be very happy with them.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Stephen,

    Thank you for taking the time to review your experience!

    We're so happy to hear that your Omni 2 hearing aids have been comfortable and improving your hearing. If you ever have any questions about your device in the future, please email us at help@audicus.com

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 2, 2025

    The quality of the Audicus Hearing Aids has been good, so far. I still have some tinnitus, but they help reduce it. I've only had one issue and it was with the Audicus supply company online. I ordered the size of the retention guards that they, by email, suggested I get, but it ended up that the size of those retention guards were too small. So what I did, I took my hearing aids with the retention guards that I received from them in the mail back to Sam's Club and they were kind enough to exchange them and put on a pair that fit the speakers.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Mary,

    Thank you for taking the time to review your experience with Audicus at Sam's Club! If you have any questions or concerns in the future, please feel free to reach out.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Nov. 1, 2025

    If the hearing aids get disconnected from the Bluetooth, it's hard to get it hooked back up. So I usually have to call Audicus to have them help me walk me through it. But the reps were very nice and helpful. One of my concerns is that I don't think the hearing aids are loud enough. I turn them up and then they just go back down to whatever level. I don't hear that much better. Other than that, the quality seems to be okay. I like it.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Linda,

    Thank you for taking the time to review your experience with Audicus!

    We're glad to hear about your positive experience with our support team. If you're still having issues with the volume of the hearing aids, I recommend reaching back out to see if there are any remote adjustments our audiologist can make. Please email us at help@audicus.com

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 31, 2025

    I have hearing loss on both sides and am a previous hearing aid wearer. I wasn't pleased with my audiologist at the time. His bedside manner was miserable. He was mean and inconvenient to get to because he relocated. So as it were, I lost one, so I had to shop around online. At one point in time, I bought one of the $99 sets, and between the buzzing and humming and ringing, there was just no way to get them comfortable, so I sent them back. That's when I ran across Audicus. They had the online hearing test, which I was able to do, and it was just very user-friendly. The communication is consistent and clear. When I ordered them, I got an email that said they're on the way, and then I got another one on how to set them up. So, that was very good.

    They’re the behind-the-ear with a little hidden cord, and they have what the hearing aid people call a kick stand. They have an extra piece of clear that keeps it in your ear. Because sometimes, you'll see some old folks and the hearing aid’s falling out. So they stay in and they do their job. Then they go into the do-it-yourself charger, and it's all good.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Jeffrey,

    Thank you for taking the time to leave a review of your experience! Please don't hesitate to reach out in the future if you have any questions or concerns about your device.

    Verified purchase

    Reviewed Oct. 31, 2025

    I've had a good experience with Audicus. I got hearing aids that are behind the ear and chargeable.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Rodney,

    Thank you for taking the time to review Audicus! We're glad to hear you've been satisfied with our device quality and customer service.

    If you are still experiencing Bluetooth connectivity issues, please visit our support center and select "Bluetooth FAQs": https://www.audicus.com/support-center/

    If you don't find a solution there, our customer service team is always happy to help! You can reach them at help@audicus.com

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 30, 2025

    I got Audicus after the ones I had before failed within a couple of weeks. I have the Omni 2 and they fit over top of the ear and then go down into the canal. Looks-wise, they're fine. It blends in with my gray hair. They're lightweight, so they're comfortable. They charge and have Bluetooth, but that has quit working. The one thing that I do not like about these hearing aids is that whenever I was able to answer the phone or listen to music through the hearing aids, the connectivity was horrible. I couldn't be 10 feet from my phone. If they tune that up, then they’d have got a great product.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Tim,

    Thank you for taking the time to review your experience with Audicus.

    We're glad to hear that you are finding your Omni Series 2 hearing aids are comfortable and discreet! We're sorry to hear about the issues regarding Bluetooth connectivity and understand you don't want to spend time on the phone with customer service. Here is our FAQ page where you can select "Bluetooth FAQs": https://www.audicus.com/support-center/

    If you are still having trouble with Bluetooth connectivity, please reach out to our team so we can better assist you at help@audicus.com.

    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed Oct. 20, 2025

    The lack of ability to get customer service on the phone is awful. Their response time is awful. I have been waiting over a week for a repair and I cannot get an update on the status. This is terrible customer service. There should be a quicker response time and turnover for repairs in regards to matters of health like this company claims to offer.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Jennifer,

    We’re truly sorry to hear about the difficulty you had reaching our team for an update on your repair. This experience falls short of the service standards we hold ourselves to at Audicus — you should be able to get in touch with us and receive timely updates, especially when it comes to something as important as your hearing care.
    We understand how frustrating it must have been to wait without clear communication, and we sincerely apologize for that. We’ve reviewed your case and confirmed your repair was completed and returned, but we’re also taking steps internally to ensure our team follows through with more consistent updates and quicker response times moving forward.

    Thank you for taking the time to share this feedback — it genuinely helps us improve and provide the level of care our customers deserve.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 12, 2025

    This is my second time buying hearing aids from here. The have the best customer service! Always very helpful and willing to help solve concerns. Fabulous to work with. And the hearing aids last a very long time! When I had a problem with the domes they came up with different ones.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Kristine,

    Thank you so much for taking the time to review your experience! We are appreciate your loyalty and look forward to continuing to serve you.

    Verified purchase
    Staff

    Reviewed Oct. 2, 2025

    I have hearing loss on both ears, and my daughter told me that I needed to get hearing aids. I got my ears checked by different places and bought the Audicus rechargeable ones. There’s some little adjusting I can do in them, but I don’t have the remote. They help with clarity where I can understand the words better when I have them on. I’m quite satisfied. So far, it’s been a fine experience.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Dianne,

    Thank you for taking the time to review your experience with Audicus! Regarding the trade-in program, please reach out to help@audicus.com so one of our specialists can look into this for you.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 1, 2025

    I only have one working hearing aid now. Neither of my Audicus hearing aids was working, so they sent me new wires. I put them in, and they started to work. One day I was on a Zoom call, and only the left one worked. I had trouble with the right one several times, so I had to send that back.

    They’ve been helpful, but I don't like dealing with them online. At first, I really didn’t wanna order from them online. It’s been a real frustration to me because I made that decision in a hurry. I got the wrong number, and I just went online, thinking I was going to Costco. It’s very difficult for me as an older person doing things online at times.

    I wish I could just return them and do something different, but I can’t because the 100 days is over. I don't want to buy another pair because it will cost twice as much if I were to go on somewhere else. I’ve enjoyed being able to hear and I want to have them. I’m hoping that they can fix this right one and I can go on with my life.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Carole,

    We're sorry to hear about the issues you've been having with your hearing aids. It looks like your hearing aids were repaired and delivered to you on October 2nd. We hope everything has been going well since you got them back!

    Regarding the warranty, all of our hearing aids come with a 2-year warranty with the option to extend to 3 years. You are still well within the warranty period if any other issues arise.

    Please don't hesitate to reach back out if you have any questions or concerns following your repair.

    Verified purchase
    Customer ServiceTechPriceRates

    Reviewed Oct. 1, 2025

    I’ve had the hearing aids for 120 days. I wear them all the time and I really like the Bluetooth part but it’s not as working as well. They get fuzzy and the volume and the connectivity jumps back and forth between the hearing aids. They came out of the box really well but I’m almost at the point of calling them back to ask what’s going on.

    The comfort of hearing aids is very good. They fit very well and they don’t fall out. I’ve never had one instance of them trying to come out. I’m active outside working so it’s really convenient this way.

    The device probably costs about $50. But then I see a dozen different vendors selling almost the exact same model. It’s nowhere near the value they’re getting, even though what I paid is considerably better than other retail places. I should be investing in the company that makes these things because they’re making $4,000 rate of return. Other than that, all the people at Audicus are very good and I recommend them.

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    Audicus
    Response from Audicus

    Hi David,

    Thank you for taking the time to review your experience!

    We're so happy our team was able to provide you with excellent service.

    If you are still experiencing issues with Bluetooth connectivity, please visit our support center and select "Bluetooth FAQs": https://www.audicus.com/support-center/

    If you need further assistance, we're happy to help! Please email us at help@audicus.com

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 21, 2025

    Customer service was amazing. It was right away and I've had Audicus for a couple of years already.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Brian,

    Thank you for taking the time to review your experience with Audicus! We are so happy to hear that the quality of our product and our customer service exceeded your expectations. If you have any questions or concerns in the future, please don't hesitate to reach out to us at help@audicus.com.

    Verified purchase
    Staff

    Reviewed Sept. 20, 2025

    I have hearing only on one side and the right side is completely deaf. So that creates unusual circumstances and challenges to hear. So a hearing aid helps, but nowhere near what I need. My hearing can't be corrected. But the service with Audicus has been wonderful. I was very pleased with them. I bought a hearing aid through eBay. It probably lasted three months. So $300 gone. But I've had no problems with Audicus.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Bob,

    Thank you for taking the time to review your experience with Audicus! We're so happy you've found our customer service to be exceptional. If you ever have any questions or concerns, or want to try a remote adjustment, please email us at help@audicus.com.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed Sept. 20, 2025

    I worked directly with Audicus online. I had a hearing test done previously, and I sent them the results of that. My hearing aids are rechargeable and I like being able to answer the phone thru them. They are still working fine.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Brad,

    Thank you for taking the time to review your experience with Audicus. We're happy to hear that your purchasing experience was smooth and that you're loving the features! We're sorry that your experience with our customer service team was a 3/5 and appreciate your feedback. If you have any questions or concerns about your devices, or any additional feedback for us, please email us at help@audicus.com.

    Verified purchase
    Customer Service

    Reviewed Sept. 20, 2025

    I got my first hearing aids pair with Audicus. Sometimes it's good. If I'm watching TV or at church, I can hear the speakers from a distance. But if somebody tries to talk me up close, I can't hear. I was working at a senior center and when a couple of people tried to talk to me up close, I ended up taking them off. I also need to order some parts for them.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Diane,

    Thank you for taking the time to review your experience with Audicus. I'm glad that your hearing aids have been working well when you're watching TV or attending church! I'm sorry that you're having some trouble in close conversations. It's possible your hearing aids need a remote adjustment. To set this up, please email us at help@audicus.com and we will get that taken care of for you.

    Verified purchase

    Reviewed Sept. 11, 2025

    After an hour of use, the sound decreases as if my ears are stopped up. I’m constantly trying to “pop my ears. Then after an hour and a half or so, the left stops producing sound. Sometimes I take the earbuds off to make sure it’s the same sound that I hear without them.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Marsha,

    We're sorry that you're having issues with your hearing aids. It looks like your dedicated customer service agent, Dave, has been unable to get in touch with you to help resolve this issue. If you are still experiencing issues with your hearing aids, please email him at dave@audicus.com or help@audicus.com and we will get that solved for you.

    Verified purchase

    Reviewed Aug. 28, 2025

    I did some research online and picked Audicus. I don’t really have anything to compare the hearing aids to, but they seem to work just fine. I have no complaints.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Bruce,

    Thank you for taking the time to review your experience with Audicus! We are happy to hear that the process was smooth for you.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Aug. 9, 2025

    Some people had told me about Audicus hearing aids, so I looked through the website and checked the ratings. Everything was positive, and that’s why I decided to try them. For the most part, they do seem to help, and it's been a mostly positive experience.

    I really like having the hearing aids connected to your phone and being able to use the app for different environments. There was a little period of time where I was having connection problems, the app would disconnect and it was really hard to get it reconnected. Those couple of little issues were a bit frustrating, but they seem to have resolved now.

    There are some things I still have a hard time hearing. I talked to a doctor, he advised me that I should go see an audiologist, so I am planning on doing that. But overall, it’s been pretty good.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Sherri,

    Thanks for taking the time to review your experience with Audicus. We're happy to hear that your hearing aids have significantly improved your hearing.

    Please don't hesitate to reach out to us in the future if you have any questions or concerns.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed Aug. 9, 2025

    My sister had a good experience with Audicus, and I like the cost, so I went with them. I purchase it on the website and the quality has been pretty good. I do like the Bluetooth, I like not having to have my phone in my hands if I’m talking to somebody.

    However, it’s very touchy. If I move my hair right then and there, it hangs up the call. If I put my glasses on, sometimes it hangs up a call too, and I couldn’t see anywhere on the app to change that. I am not completely sure that I understand all the nuances of the different levels.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Cathy,

    We appreciate you taking the time to review your experience with Audicus. We're sorry to hear that you're having some trouble with the touch-sensitivity. If you are still having issues, please don't hesitate to reach out to help@audicus.com.

    Verified purchase
    PricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Aug. 8, 2025

    I’ve worn hearing aids for years and paid as much $6,000, but I haven’t had any better hearing aids than these. I saw Audicus advertising for $1,200 for two and decided to get them. I hear better than I could hear with the expensive thing. Overall, I've been satisfied with Audicus. They work real well and the size is very unnoticeable. I couldn’t exist without them, because I’m that bad.

    I told Audicus I was really severely hard of hearing and needed the volume set up as much as possible. I like something that I can control myself so I don’t have to go back and have the adjustments done. In a restaurant or where there’s a lot of background noise, they don’t work too well, but none of them did. I noticed that when I do turn the volume down in a restaurant, it’s better not so loud.

    Recently, I had a receiver wire put on and I even ordered another pair. I got my old ones for a backup and the new ones are working fine.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Ralph,

    Thank you for taking the time to review your experience with Audicus! We appreciate your loyalty and are so happy you're loving the new model.

    If you have any questions or concerns in the future, please don't hesitate to reach out.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffRates

    Reviewed Aug. 8, 2025

    My friend recommended Audicus, and in general, they’ve improved my hearing, but it’s not as great as I thought it would be. The people there are so friendly and very nice, which is a very big plus in your company. My ENT doctor's price is triple your price, so I think what I wanna do is get another hearing test, send it to Audicus, and have the lady who programs them look at it.

    My right ear never feels like I hear the best out of it, and sometimes, I still think I can’t hear, especially in a group setting where there’s background noise. I have the app on my phone and I can change it to a restaurant setting, but it’s still not extremely clear to me. It’s better, but it’s not great. My ears just hurt, I think, ‘cause I don’t like things in my ears, but I wear them anyways.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Kim,

    Thank you for taking the time to review your experience with Audicus. We're sorry to hear that your adjustment period with your new hearing aids has been taking some time. We're hopeful our customer service team and audiology team will be able to fine-tune your hearing aids and get you the right domes for optimal performance.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 8, 2025

    Everything is fine with my Audicus hearing aids. I bought it through Costco. It was easy to do the testing. I didn’t have to leave home or make a doctor’s appointment. Considering other products are a lot more expensive, we got mid-range, so I felt the cost was fair.

    I did everything online and then spoke with a gentleman from Audicus before I purchased. The hearing aids have great quality, and I hardly notice they’re there. I also love the Bluetooth feature.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Michelle,

    We appreciate you taking the time to review your experience with Audicus. We're so happy to hear that you love the hearing aid quality and features.

    Please don't hesitate to reach out in the future if you have any questions or concerns about your devices.

    Verified purchase
    MaintenanceStaff

    Reviewed Aug. 8, 2025

    I got an evaluation and the audiologist said I have moderate hearing loss. I was told to look into getting hearing aids, so I did some research online. Audicus came up as one of the better opportunities, and one of the better devices to use.

    The hearing aid increases what I’ve been able to hear with a little more clarity and certainly more volume than I was getting, and it satisfies what I needed. It worked pretty well. They’re easy to put on and store. You don’t notice they’re there, so they’re not generally noticeable to the public. It has made having conversations, listening to music, TV, and other things more comfortable and I’m not missing as much.

    I’m very satisfied with not only the product, but also the instructions that came with it, so I knew what to do and how to install and maintain it. They did a very professional job.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Leonard,

    Thank you for taking the time to review your experience with Audicus. We're so glad you're able to get back to doing the things you love because of your hearing aids!

    Please reach out if you have any questions or concerns in the future.

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Aug. 8, 2025

    I struggle hearing when somebody is talking low, so I purchased a hearing aid from Audicus. Their price was in my price range, and their website was user-friendly. Their specialist assured me that I could call them at any time I wanted. The hearing aids are very easy to put in and comfortable to wear, and have been very helpful to me. I just wish that they had an area representative. But when I am on the phone with them, it’s just like they are there in person. They warned me that it would take a few days to get used to them, but wearing them was the key to success in getting used to them

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Judy,

    Thank you for taking the time to review your experience with Audicus. We are happy to hear that your devices significantly improved your ability to hear conversations.

    Please don't hesitate to reach out to our team if you have any questions or concerns about your devices in the future.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed July 9, 2025

    I have been wearing the Omni 2 aids for about a month. I sent in an audiogram from an in-person test. The improvement of hearing is noticeable. I haven’t changed the settings in the app since I received them. The adjustment took very little time. I did notice on the onset, that I needed to turn my head for the directional microphones. Since that time either I have adjusted or the tech on the aids has adjusted to accommodate speech coming from either side. In any case, I no longer notice this at all.

    The customer service has been terrific. I have received 2 checkup calls from a support specialist for orientation to the aides as well as a follow up call to make sure I am adjusting well. I only needed clarification on bluetooth streaming settings. I have since been able to stream from my phone, tablet & tv. I am delighted with the hearing aids and support. I have spoken to several friends and my sister to recommend Audicus.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Debra,

    We're so happy to hear that your hearing has improved with the Omni 2s!

    I'm glad our customer service team was able to help with the Bluetooth settings and get you connected. Please don't hesitate to reach out in the future if you have any questions or concerns.

    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed July 7, 2025

    The hearing aids are junk. I purchase a pair they arrived and did not work. I had a hard time getting the support staff to return my phone calls. They finally sent me replacement hearing aids. They did not work. The replacement hearing aids were refurbished hearing aids not new ones. I returned them and am still waiting for a refund. The company is a scam.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Randy,

    We're sorry to hear about your experience with Audicus. Please note, the replacement hearing aids you were sent were not refurbished hearing aids. It is illegal to send customers used medical devices so we would never send a customer a pair of refurbished hearing aids.

    I've checked on your refund and it looks like you were refunded in full on 7/3/25. A member from our customer service team will follow up with you shortly to confirm receipt of refund.

    We hope you find the right hearing loss solution.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2025

    Your people were very helpful in helping me decide which instruments to buy, getting me the hearing test, and the excellent follow-up provided by Ariel. In short, buying my hearing aids from Audicus was a very pleasant and successful experience. I should also mention that this was my second purchase from Audicus.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Joseph,

    We are so glad that Ariel was able to provide you the support you needed! Thank you for being a loyal customer.

    Please don't hesitate to reach out in the future if you have any questions or concerns.

    Verified purchase
    Staff

    Reviewed July 3, 2025

    It was amazing, Audicus has made a great difference in my life, I have tried other companies, but none matched audicus. You have provided me with a hearing solution that works wherever I go. They programmed my hearing aids to meet my needs, I don't even notice I have them on. I am a customer for life. I thank you and the team.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Neil,

    Thank you for taking the time to review Audicus!

    I'm so glad that we have made a great difference in your life. We look forward to serving you in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 2, 2025

    After a recent hearing test, I had to order new hearing aids. It is very overwhelming to know you hearing is impaired. However, my experience with Audicus was amazing. The representatives showed that they cared and addressed all my concerns and even followed up. I am very happy with my purchase and the services they provided me to ensure I can hear better.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Nataline,

    We understand how overwhelming hearing loss can be. We are so glad that our customer service team was able to be caring and thorough throughout the process. Please don't hesitate to reach out if you had any questions or concerns on your hearing journey.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 26, 2025

    I’m glad I found Audicus. They’re covered by Blue Cross Blue Shield, and I did all my transactions online, and that kind of hearing aid company is very hard to find here in Texas ‘cause they’re all brick and mortar. I was confused about the instructions, but then when I got the audiologist on the line, he cleared all that up, so that was good. I’ve had good service from Audicus.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Tom,

    Thank you for taking the time to review Audicus! If you have any questions or concerns in the future, please don't hesitate to reach out!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesValue

    Reviewed June 26, 2025

    After being told I needed hearing aids, I went online to research different brands and models and decided on Audicus because theirs had the features I was interested in and at a reasonable price. This is my first set of hearing aids, so I didn’t necessarily know what to expect, how well they would work, how comfortable they would be, or whether I would like them. I’ve tried several inserts, and I found one that seems to be the most comfortable, so that's what I use. My favorite feature is that I can take them out and charge them at night. They also have Bluetooth and several types of adjustments, for which I downloaded the app. It's got a lot of features that help adjust to different environments.

    Audicus did a great job reaching out when I first got the hearing aids to explain the different features and how to use them. It's been a good experience, and I'm getting more used to them the more I wear them. There were others that were more expensive and others that were less expensive, but I do think I'm getting good value for the money. They seem to be working pretty well, and I'm not getting yelled at as much.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Keith,

    Thanks for taking the time to review your experience with Audicus.

    We are so glad to hear your journey with Audicus has been positive! Please don't hesitate to reach out if you have any questions or concerns about your devices in the future. :)

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed June 20, 2025

    Audicus has a wonderful feature, just the customer service connection. They reached out to me. I didn't call them, they called me. And I think that's pretty cool.

    Well, I heard Costco had good hearing aids. I hit the website that I thought was Costco and it turned out to be Audicus. And then, I got a phone call. I read everything and put my information, still thinking I'm dealing with Costco.

    And then, I got a call from the company. The lady was just charming and she's just got a great personality, no sales pressure. So, I just said I'll take one. And I love the fact that I could do the hearing test on the web when I download the link.

    I was able to do everything right from my living room and, next thing you know, four or five days later, it was in the mail. I'm gonna have to re-read the instructions, but it works fine. I've kept it pretty much on the one that came.

    I guess there's four different options and then five different volumes to raise and lower. And it just seemed to work just spot-on the way I had it. And she even said it does come adjusted to your hearing test. So, I decided not to do anything about it and just keep it as it is.

    It's got a charging app, that was my favorite. You just plug it in the box and it charges itself. Put it in the next morning and away you go.

    I've probably gotten 10 follow-up calls from them just to see if I'm adjusted correctly and if everything's working.

    A little bit, it impacted my indoor acoustics where I go, mainly in a crowded restaurant. I don't know how bad my hearing was, but it knocks down that background noise so I can hear a lot clearer.

    If I'm gonna be outdoors, I don't even think about putting it on. But if I'm going to a social event or into an office where I know I will need to clearly hear people speak, I'll put it in.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Collin,

    Thank you for taking the time to review Audicus!

    We are happy to hear that your hearing aids are improving your life and that our customer service team has been thorough in following up with you.

    Please don't hesitate to reach out in the future if you have any questions or concerns about your devices!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2025

    The customer service at Audicus was very pleasant and friendly. They were supposed to send me longer stems, but they never did. They said they were going to get them right out as soon as they came in, but I’ve been waiting about two months now.

    I’m really not overwhelmed with the product. It’s just not as clear as I had hoped it would be. It certainly doesn’t help in crowded rooms like they claim it does. It does not filter out excess noise when you’re in a crowded room.

    Overall, my experience with them has probably not been the best.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Joseph,

    Thank you for your honest feedback here. I've passed this along to your customer service agent and she will be reaching out to you.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed June 14, 2025

    I’m not having a great experience with Audicus. They have perfected eyeglasses for eyes, but they haven’t perfected it if your hearing is not 80%. If you are very hard of hearing, then it is great. If someone is rapping something, you can hear the rapping, also the sounds that aren’t important become louder and magnified.

    I have also spoken to other people with competing companies that they use, and they have the same issue that I have. So, the technology is not great. However, when I need help, they are there. Their customer service is wonderful, and they help you and answer any questions. Overall, having one is better than nothing. They do the best they can.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Elaine,

    Thank you for your thoughtful review. We appreciate your perspective on the technology and understand the challenges you've experienced with sound balance. We're glad our customer service team has been able to support you and make the process smoother.

    Please don't hesitate to reach out in the future if you have any questions or concerns about your devices.

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed June 14, 2025

    Quality, warranty, and price led me to go with Audicus. Customer service during setup was absolutely phenomenal. I’m very pleased with the features. They are very equitable with the surrounding other providers out there, particularly for the price.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Robert,

    Thank you for your review! We're delighted to hear that our customer service and product quality met your expectations. It’s great to know you’re satisfied with the overall performance and value of your hearing aids. We appreciate your support!

    Verified purchase
    Customer ServiceTechPriceStaffEase of UseRates

    Reviewed June 14, 2025

    I purchased my hearing aids from Audicus because their pricing seemed like the best option at the time. I see Costco might have been less expensive and possibly a better fit for me at my age and with my health condition. I like being able to drive to a store, walk in, and get help in person if I have questions. So now I have to get used to talking to someone over the phone or trying to do video calls. The closer you get to 80, the more you start to notice certain things aren’t as easy as they used to be. Especially when you’re used to running somewhere. So, that's the only thing I'm trying to get used to.

    They’re very sensitive, and I’m still getting used to that. I’ll turn them down because even my floor is squeaking. Then if I went to church, you could hear people talking on the balcony and catch myself thinking, These people need to stop talking in church and I do too. People who wear hearing aids always say it feels like you’re invading someone’s privacy because you can hear everything. So sometimes I turn them down or even turn them off.

    But other than that, I'm doing okay with them. I'm afraid to wear them out while playing golf. Because like yesterday was a really windy day. I worry they might blow off or fall somewhere and get lost. I’ve seen people searching the ground for those little things, and I don’t want that to be me. I’m going to the gym today, and I probably won’t wear them there either because I tend to misplace things. I know I’m supposed to wear them more often, but with certain activities. I worry about myself finding things.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Marietta,

    Thank you for sharing your experience and honest feedback. We understand that in-person support can be important, especially with health considerations, and we’re sorry if remote assistance has been challenging. It’s good to hear you’ve found ways to adjust your hearing aids for comfort and clarity. We appreciate your insights and hope to continue improving our service to better meet your needs.

    If you need further assistance with your devices, please reach out to us at help@audicus.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2025

    This is already my second pair of hearing aids from Audicus, and I like the way they work with the app. The customer service during purchase was excellent, and the gadgets make my life so much better.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi John,

    Thank you for your wonderful feedback! We’re delighted to hear that the app and our customer service have made a positive impact on your daily life. Your recommendation means a lot to us, and we’re grateful to be part of your hearing journey. :)

    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2025

    I did a hearing test online and then Audicus called me. Everybody I talked to was very helpful. Everything's working pretty good. However I still need to get back with one of the doctors to see if they can do another adjustment for me, see if I can get something that worked a little bit better. But I haven't had no issues and I like the Bluetooth feature on my hearing aids.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Kirk,

    Thank you for sharing your experience! We’re glad our customer service has been helpful and that your hearing aid’s Bluetooth features are enhancing your daily life. We look forward to assisting you with any adjustments to make your experience even better.

    Verified purchase
    Customer ServicePrice

    Reviewed June 13, 2025

    I started the Audicus purchase online, but it wouldn't go through, so it ended up being on the phone. I am happier with the Audicus compared to a previous hearing aid because they have Bluetooth connectivity. It connects with my phone and my laptop. The Bluetooth is very helpful to me. I can now hear better and participate more in conversations.

    I wish the Audicus charging stand had a built-in battery and I'd get feedback in the hearing aid. I also had to send them back to Audicus because they would disconnect and I couldn't get them to reconnect or turn back on without putting them in the charging base. Audicus sent the hearing aids back and said they couldn't find the problem, but I know there is one.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Norman,

    Thank you for your detailed review. We're happy that the Bluetooth features have made a positive impact on your daily life. We do apologize for any difficulties you faced during the purchase process and the repairs not meeting your satisfaction. If you'd like further assistance, please reach out to us at help@audicus.com.

    Profile pic of the author.
    Verified purchase
    Sales & Marketing

    Reviewed June 13, 2025

    I went online and saw Audicus listed among the top ten best-rated hearing aids. The customer service has been excellent, and I liked the app on my phone where I can control my hearing aids without pushing buttons.

    I use them mostly when watching TV and in the house. Because when I'm outside, dust is blowing. And in the shop, where I can hear the hammer. There's no point in using them all the time. But when I use it, I enjoy it.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Roy,

    Thank you for sharing your experience! We’re happy to hear you enjoy using the app and find it helpful for easy control. It’s great that the hearing aids enhance your TV and indoor listening. We appreciate your feedback and are here if you ever need assistance.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed June 13, 2025

    I have been using hearing aids that required batteries because they were less expensive. But these Audicus hearing aids are rechargeable, which is really nice. I don’t have to worry about having batteries on hand. It also has Bluetooth that I use extensively because I like to listen to audiobooks, and I’m able to get phone calls through my hearing aids, so it’s very good.
    My favorite feature is that it has a lot of different settings so that, depending where I am, I’m able to make adjustments that allow me to hear better. Audicus hearing aids are easy to use, and I do use them regularly. If I’m at a coffee shop, there’s a cafe setting and it works well. A lot of times, some friends and I meet, and it can be 10 or 12 people in the group sitting around a big round table.
    I’m able to hear conversation across the table, which before I couldn’t. Even though there’s background noise because it’s a coffee shop and they’re often grinding coffee beans, plus the noise of other conversations, I’m still able to be comfortable and participate in my group. That’s quite a plus for me.

    Working with them has been a very positive experience. Gianni was my point of contact and she’s very good. It was an easy process. I spent $1,800 for my Audicus, and they’re much superior to the ones I previously had.

    Thanks for your vote!
    Audicus
    Response from Audicus
    Hi Lois,

    Thank you for sharing your experience! We’re glad Gianni and our team made the process smooth and that you’re enjoying the rechargeable hearing aids and Bluetooth features. It’s great to hear the customizable settings and app have improved your hearing in different environments. We appreciate your trust and support.

    Verified purchase
    PriceStaff

    Reviewed June 9, 2025

    I've been using hearing aids for about 9 years now. First were Starkey (from a brick & mortar hearing aid place in NJ) which provided a learning experience which was ok but very expensive at $5k+!! Then the "Clara" model from you guys "Audicus' was a major step forward and massive savings & very good customer care & service. Performance of the Clara exceeded the Starkey aids. Now (6/2025) with my new Audicus "Omni' these are just unbelievable!! Now my brain is having to adapt even more so to accept the level of clarity with the Omni. The Omni model is the best I've tested and/or matching (possibly exceeding) hearing aids from 2 brick & mortar stores at triple to quadruple the cost. Go with Audicus you can't seem to go wrong & I hope you remain in business for at least 20 more years!!! THANKS!!!!

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    Response from Audicus

    Hi Peter,

    Thank you for your incredible feedback and loyalty over the years! We’re thrilled to hear the Clara and now the Omni have exceeded your expectations and provided such great value. Your support means the world to us, and we look forward to being part of your hearing journey for many years to come!

    Verified purchase
    Refunds & Payouts

    Reviewed June 6, 2025

    I ordered a total of three hearing aids from this company in a matter of a month. My first order, I didn't know what I was doing. I messed up so I did the test three times. When I first got my aid, I was able to easily set up the hearing aid. I didn't realize the amount of sounds I never heard or haven't heard in a long time. Then my dogs ate that device. So I tried to get a replacement but I didn't qualify because I didn't pay for the warranty. So I ordered the better device and got two this time. Then, I heard bugs at night in the summer for the first time in a long time. So I am extremely satisfied with this company.

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    Audicus
    Response from Audicus

    Hi Megan,

    Thank you for sharing your story! We’re glad to hear you’re enjoying the hearing aids and discovering new sounds.

    Please don't hesitate to reach out if you have any questions or concerns about your devices in the future. :)

    Verified purchase
    Customer ServiceCoveragePriceOnline & AppMaintenanceStaffRates

    Reviewed May 25, 2025

    I was googling hearing aids when I found Audicus. I liked that there’s no need to get in the car and drive to talk to an expert. It’s all done on the phone.

    About the hearing aids, they fit back-to-back on my ears. I use Bluetooth for the app on my phone, but I turn off the features that would run phone calls and texts through my hearing. For the settings, there are three—left ear, right ear, and the other one. I turn that one off every morning and keep the other two on so I can regulate them from my phone. I charge them by taking them off and putting them in the charger, so I haven’t needed to use batteries. I also clean them with a soft cloth at night and keep my ears clean. However, replacing the little white tip sounded easy but wasn’t, so I’ve only done it once.

    All in all, I am very pleased with Audicus and have never needed to call for help since I got them in January.

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    Audicus
    Response from Audicus

    Hi Sharon,

    Thank you for sharing your experience! We’re glad our convenient process and Bluetooth hearing aids have made daily life easier for you. It’s great to hear the product has been reliable and user-friendly. We appreciate your feedback about the chip replacement and your overall high rating. Thanks for choosing Audicus!

    Verified purchase
    Customer ServicePriceOnline & AppStaffEase of UseRates

    Reviewed May 25, 2025

    I did a careful review of all the products out there and Audicus had the best product offering. They're good quality hearing aids. I have tinnitus, and they help alleviate some of those annoying noises I get, not to mention it’s Bluetooth enabled.

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    Audicus
    Response from Audicus

    Hi William,

    Thank you for your thoughtful review! We’re glad to hear our hearing aids have made a positive impact on your daily life and helped with your tinnitus. We appreciate your feedback on pricing and customer service, and we’re happy our website made the process easy. Thanks for choosing Audicus and sharing your experience!

    Verified purchase
    Customer ServicePriceRates

    Reviewed May 23, 2025

    The customer service when purchasing was good and easy. They’re overcharging for the domes and filters though. Other than that, the quality is good and I was able to set them up.

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    Audicus
    Response from Audicus

    Hi Raymond,

    Thank you for your feedback! We’re glad to hear you’re happy with your hearing aid and found the setup easy.

    Please don't hesitate to reach out to us in the future if you have any questions or concerns about your device.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2025

    These are similar to aids I purchased from Audicus some years ago, but they have been designed to accommodate my present hearing deficiencies. I am using them every day, experimenting with the different programs and loudness in various environments. Soon I will call for help in pairing with my Android. So far, these are the best they can be for the hearing loss I suffer, compared to all my "backup" aids.

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    Audicus
    Response from Audicus

    Hi Fred,

    We appreciate your review! We'd be happy to assist you in pairing your hearing aids with your Android device. Please feel free to send us an email at help@audicus.com and we can get you set up.

    Verified purchase
    StaffRates

    Reviewed May 8, 2025

    It is just amazing to experience such care and interest that the Audicus care team extends to its customers which includes me personally. Because of this, it is the sole reason that I purchased my second set of hearing aids from them and not another co.. I have been in the retail business for 63 years and can appreciate when a co. Treats me like I have built businesses.

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    Audicus
    Response from Audicus

    Hi Dan,

    Thanks so much for the kind words and for sticking with us for your second set! We really appreciate your trust and are glad our team has made you feel valued. It means a lot coming from someone with your experience. We’re here for you anytime!

    Verified purchase
    Rates

    Reviewed May 7, 2025

    I have had a hearing aid from Audicus for years and years before and it was very good. I liked it because I could try it and I could send it back if it didn't work. I thought the Audicus was a German company and I did it all online. I assumed I continued to use what I had always used and contacted them. They said I could test my hearing on the computer, but that was not the best. The computer has changed so in the last few years and got very complicated that it's more difficult for somebody at 93 to do that.

    At one time they told me they couldn't help me anymore with my hearing, but I tried again and I've just kept with my old hearing aids. I got another pair of hearing aids from someone else. But overall, Audicus has been very good and I would definitely recommend them to a friend.

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    Audicus
    Response from Audicus

    Hi Pauline,

    Thank you for your honest and thoughtful feedback. We truly appreciate your loyalty over the years and understand that technology and life changes can sometimes create challenges. We’re glad to hear your overall experience has been positive and that you continue to recommend Audicus. If you ever need assistance navigating our services, especially with tech, please don’t hesitate to reach out—we’re here to help!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 7, 2025

    I like my hearing aids from Audicus. The specialist I spoke to when I purchased them helped me find the one that best fit my needs and answered pretty much all my questions. The affordability was the main reason I chose them.

    I had an issue before where I had to send one in, but they responded right away and sent me the information so I could ship it to them for free. They reset it and sent it right back.

    Right now, my right hearing aid hasn’t been charging for the last two days, so I may have to reach out again. I’m hoping it’s just something I need to change instead of having to ship it off because I really rely on them. But other than those two issues, they’ve been pretty good.

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    Audicus
    Response from Audicus

    Hi Tamara,

    Thank you for sharing your experience. We’re glad to hear our affordability and customer service have made a positive difference for you. We appreciate your patience with the issues on your right hearing aid and are happy our team could help resolve them quickly. Your satisfaction means a lot to us, and we are here to support you whenever needed.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 7, 2025

    Very hard to get ahold of company. Days before they call. On my second pair of hearing aids. The customer Service doesn't get back to you for days. I'm on my second period Hearing Aid and now the second pair isn't working either. Very hard to get an appointment with the audiologist.

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    Verified purchase
    PriceRates

    Reviewed May 7, 2025

    I did a lot of research on the functions and the features. I determined that what I like about the Audicus Omni 2 was it seemed to have better streaming and better reviews regarding the streaming. There were conversations with hearing specialists along the way. I think it was just online at that point. This is my first hearing aids. So I don't really have any kind of reference point to compare it to. But, having said that, I'm satisfied with the quality. I'm just loving them. It's been really great. I would have liked it to be a bit cheaper. But obviously, I didn't find it to be too expensive to go ahead and pull the trigger. So I did do it.

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    Audicus
    Response from Audicus

    Hi Timothy,

    Thanks for sharing your experience! We’re happy to hear you’re impressed with the Omni 2 and that the purchase process was smooth. We appreciate your feedback on pricing and are glad you feel the value matches the benefits. Thanks for choosing Audicus!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 7, 2025

    I chose Audicus for the cost effectiveness and the person that I spoke with initially. And so far, my experience with them has been good. Getting it was fairly easy and the hearing aids seem to work well. It’s supposed to automatically adjust to different environments, but I don’t see it doing that but maybe I’m a little bit premature. Other than that, their customer service has been great.

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    Audicus
    Response from Audicus

    Hi Thomas,

    Thank you for sharing your experience! We’re glad the purchase process was easy and that our customer service has stood out to you. Thanks for choosing Audicus!

    Verified purchase
    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed May 7, 2025

    I just did some research online, and I think it was in a Forbes article that Audicus got rated really highly, and I was impressed by what I read. I did the testing online, and then I called in.

    Oh, I love them. They're really easy to use, and I love that I have the plan where if I need anything, I can ask for and get it right away. The support has been great.

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    Audicus
    Response from Audicus

    Hi Noel,

    Thank you for your great feedback! We’re thrilled to hear you’re loving your hearing aids and find our service convenient. It means a lot to us that the support has met your expectations. We’re here anytime you need us!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2025

    I’ve been very satisfied with Audicus. They helped me evaluate what I needed and we went through a couple of things. I was very pleased with their care and professionalism.

    This is the first hearing aid I’ve ever had. I have no complaints. I like the settings because you can switch from conversation to car and TV.

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    Audicus
    Response from Audicus

    Hi Patricia,

    Thank you for taking the time to review us! We’re glad our specialists were able to assist you personally and that you’re enjoying the adjustable settings. It’s great to hear your first experience with hearing aids has been positive. We appreciate your confidence in recommending Audicus!

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffRates

    Reviewed April 24, 2025

    I heard about Audicus online and through comparisons like Consumer Report. I started looking at the top five and Audicus was in my range, price-wise. I decided to pay a little extra for a little more, like the rechargeable batteries and a better quality. But the price range in-between the lowest model to the model I got to the upper model was a lot better than some of the other aids that I read about.

    I'm having a few problems right now, but it could be because I need to learn a little more about how to program the background settings. It's been eight months and I'm starting to get a little static and the program's slowed down a little bit. But at first, the functionality was really good. The preprograms on the app is really easy to navigate. With the free programs, listening things, the quiet room, the theater thing, and the first setup is ideal for someone like me that I can just flip through the app I got on my phone to get what I need. Where I find the difficulty is in the going to the secondary of things, like adjusting the background noise and the sounds.

    Before, I missed some ranges, and I wasn't hearing fully what people were trying to say. It was a hit and miss, so I was assuming that that's what they were saying. When I got the hearing aid, the ranges came back. I can hear my son now because he was in the range that I had trouble hearing. My daughter-in-law was in that same range. Now, I can hear fully, so I understand people better.

    Charging is super easy. My father-in-law has similar hearing aids. But it's not the same brand, and it seems to be in trouble charging and changing things. But Audicus set up this hearing aid to where it's really easy to change out the parts that need to be changed out. They give you a choice of five different earpieces to put into your ear so that it's comfortable and it's really easy to change the little earpieces if you have to. In talking with them, I figured out the right piece and the right size, so it's really comfortable. I wear the hearing aids for 12 to 14 hours a day.

    I've called Audicus a couple times to get the stuff I need for maintaining the hearing aid, and they've been really good. They also assign you one person, and I remember that person asking me for the first month, making sure everything started out okay and I got started right. Then I can go to her for any problems. So right away, I got a phone number. If I needed something, I just call her up.

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    Audicus
    Response from Audicus

    Hi Craig,

    Thank you for sharing your experience! We’re glad to hear the hearing aids and app are helping you, and that your personal rep has been a valuable resource. We appreciate your feedback on the static issue and encourage you to reach out so we can assist. Thanks for choosing Audicus!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed April 17, 2025

    Audicus was the first place that I went to because I saw them online, and I was very impressed. I did everything through the website, and then the specialist called me and was very good. Everything happened fast, and it’s all clean and professional.

    A month later, I went to an audiologist and had a serious examination of my hearing. And of course, he ended his talk by showing me the hearing aids that he sells. But I decided I was satisfied with what I had with Audicus.

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    Audicus
    Response from Audicus

    Hi Bob,

    Thank you for your kind words and for recommending Audicus to others. We’re glad to hear our process was smooth and that our team made everything easy and efficient. It means a lot that you chose to stay with us after your audiologist visit. We’re so pleased to have met your expectations!

    Verified purchase

    Reviewed April 10, 2025

    A friend of ours had Audicus, and then my husband got a pair and loved them. He can now hear the little things. He's so much happier because he's able to engage in social activities more where he's hearing what people are saying and he's not having to have people repeat themselves. He talked my mother into it. She's in an assisted living facility and has been wanting hearing aids for a while. One of the main reasons why she wanted to get hearing aids was the fact that hearing disorders could lead to dementia and she's scared to death of getting it, but she's not wearing them like she should. She knows she can't hear anything. She's just stubborn.

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    Audicus
    Response from Audicus

    Hi Danielle,

    Thank you for sharing your family's experience! We’re so glad to hear your husband is enjoying his Audicus hearing aids and that they’ve made such a positive impact on his daily life. It’s wonderful that he felt confident enough to recommend them to your mother as well. We understand that adjusting to hearing aids can take time, and we’re here to support her whenever she’s ready. Thanks again for your thoughtful feedback!

    Verified purchase
    Customer ServicePriceMaintenanceStaffRates

    Reviewed April 9, 2025

    Everyone at Audicus has been great. I got my hearing aids in December 2024. I’m still getting used to them and take Sundays off to give myself a break, but my hearing has improved, and my tinnitus has slightly decreased. I plan to keep them because they do help. I really like having the Bluetooth. I like being able to connect them to my phone and computer, so when I’m on a call, the sound goes directly into my ear and is much clearer. The only thing they don’t have that I tried on a different pair at another audiologist is a feature to locate my hearing aids. So, for example, if one fell out while I was on a walk, I could pinpoint on this app exactly where it fell out of my ear.

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    Audicus
    Response from Audicus

    Hi Cheryl,

    Thank you for your review! We are so glad to hear that we've exceeded your expectations! Please don't hesitate to reach out if you have questions or concerns in the future. :)

    Verified purchase
    Contract & TermsCoveragePrice

    Reviewed April 9, 2025

    I have had my hearing aids for for a few years and had purchased the insurance at the time. I usually never get the insurance or extended warranty. I’m glad I did when I first purchased. I recently lost my hearing aids (long story). It was one of the easiest replacements I have ever done and it cost me a lot less than if I had to pay the full freight! Thanks Audicus.

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    Audicus
    Response from Audicus

    Hi Patrick,

    Thanks for taking the time to review Audicus! We are happy to hear that the warranty process was seamless for you.

    If you ever have any questions or concerns about your devices in the future, please don't hesitate to reach out.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 8, 2025

    Outstanding service & superior product. Service personnel such as Chris are competent & patient in dealing with me as a senior handicapped individual. I’m usually late in completing tasks regarding my hearing aides, but Chris understands & works with me despite my tardiness. Cordial Regards & keep up the great work!

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    Audicus
    Response from Audicus

    Hi John,

    Thank you for your kind words. We're thrilled to hear you've had a great experience, and we'll be sure to pass your feedback along to Chris. We're proud to support you and truly appreciate your trust in Audicus.

    Please don't hesitate to reach out in the future with any questions or concerns!

    Verified purchase

    Reviewed April 8, 2025

    I have been a satisfied customer of Audicus for several years, and they have always provided great service and wonderful products. I have referred many of my friends and family to Audicus, and those who have purchased from them have also been very pleased with the products as well as the service they have received from Audicus.

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    Audicus
    Response from Audicus

    Hi Cami,

    Thank you for your continued support and for referring others to Audicus. We're so glad to hear you and your loved ones have had positive experiences with both our products and service. We truly appreciate your trust in us.

    Please don't hesitate to reach out in the future if you have any questions or concerns!

    Verified purchase
    Customer ServiceTechMaintenanceStaff

    Reviewed April 3, 2025

    I have Bluetooth hearing aids that I bought seven years ago. They were good at the time, but technology has changed. The Bluetooth Audicus uses in their hearing aids is better, along with the programming.

    All-around, Audicus just seems like a better hearing aid. The old ones still work fine, and I have no complaints about them. I just needed newer technology, and I was lucky to find something that actually does what they said it would.

    I bought the Audicus hearing aids through their website and communication was really good. Hearing specialists haven’t been very helpful for me. They always tell you that you have a hearing deficit. This was done completely online, and it worked out well.

    I think the hearing aids are good quality. The only thing I question is the battery door and how long it will hold up. It feels like a weak spot that could break over time, but it hasn’t yet. Because of that, I’m careful when I open and close it. Overall, I had an excellent experience. The hearing aids stream music clearly, and I like them.

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    Audicus
    Response from Audicus

    Hi Phillip,

    Thank you for your review. We're glad the Bluetooth performance and online experience met your expectations. We appreciate your note on the battery door and will keep it in mind. We're happy you're enjoying your hearing aids and grateful you chose Audicus.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed April 2, 2025

    I like Audicus ad and their price. The hearing test was good. I actually ran it two or three times just to make sure it was picking me up correctly. My new iPods are noise-canceling. So you gotta make sure that's turned off and stuff. But it was pretty descriptive on how to do that. It was fine. I like the fact that they have a variety of ear cushions because my ears are completely different hearing-wise, size, and comfort. So it was nice. And their service people are really excellent. I had two sets of them. I lost the first set. Doesn't matter how good the company is, you still would lose them. When I called to say that they weren't working right, they put me in touch with their chief audiologist, and she walked me through them and had me send them back. The service was prompt and everything. I was just really pleased that they would go out of their way to give me qualified people to help me instead of a help desk in China or India.

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    Audicus
    Response from Audicus

    Hi Stephen,

    Thank you for taking the time to leave a review of your experience with Audicus! Currently, our only open clinic is in New York City, NY.

    We are glad our customer service team was able to go above and beyond for you! Please don't hesitate to reach out in the future if you have any questions or concerns.

    Verified purchase
    PriceStaffRates

    Reviewed April 2, 2025

    Prior to contacting Audicus, I had tried a less expensive pair of hearing aids from the Internet. The difference between that product and service to Audicus was astounding. I spoke over the phone with several different people at Audicus during the process of getting the hearing aids and setting them up. Speaking to them was very satisfying, and their price was about half of what I had paid for the first pair of hearing aids through a local doctor's office. Overall, I have recommended Audicus to a friend. They were very friendly and helpful.

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    Audicus
    Response from Audicus

    Hi Judith,

    Thank you for taking the time to review Audicus! We're so happy that you've had a great experience with us.

    Please don't hesitate to reach out to us at help@audicus.com if you ever have any questions or concerns in the future. :)

    Verified purchase
    Sales & MarketingRatesFollow-Through

    Reviewed April 2, 2025

    This is my first hearing aid, and my experience with Audicus has been pretty good. While it’s not my favorite thing, it seems to work as advertised. What really tipped me was the Bluetooth performance, the fact that I could connect to multiple devices.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Michel,

    We appreciate you taking the time to review Audicus. We're happy to hear that you're enjoying the Bluetooth functionality.

    Please feel free to reach out to us anytime if you have any future questions or concerns about your device.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 22, 2025

    I really haven't used Audicus yet. The drugs they gave me in the hospital have left a ringing in my ear. So, I'm supposed to get back with them when the ringing stops. But they've been good to their word so far. It comes with a 30-day guarantee. And I'm well past that.

    I'm told by the doctors that this ringing will subside. I’d just like to know when. They've called me concerning and worried about, “Well, when are you gonna be able to wear it?”

    They’ve been very kind and very patient with me. There's one woman there who takes care of me. She’s just been excellent and exceptional, to be quite honest.

    I looked at quite a few hearing aids. We got $99. But it's more of a personal service, and I think you need some service when you're getting a hearing aid. You can't just dial the phone, and they play notes and what have you, and hope that you're tuned into it.

    Audicus is overpriced. But again, I'm getting somewhat of a service with it. They had the most reasonable setup there with the hearing aids.

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    Audicus
    Response from Audicus

    Hi Darrell,

    Thank you so much for taking the time to review Audicus! We are happy to hear that you've been receiving exceptional customer service from our team.

    Our team is always happy to assist, even after the 100-day trial period!

    We hope the side effects from your medication resolve soon and please don't hesitate to reach out if you have any additional questions about your devices at help@audicus.com.

    Verified purchase
    Customer ServiceSales & MarketingPriceRatesFollow-Through

    Reviewed March 22, 2025

    My experience with Audicus is all good. Their customer service is great, and it's ongoing. They'll answer questions at any time of the day or night.

    Well, I'm 74 years old, so their hearing aids have certainly improved my hearing. It allows me to participate in conversations that I couldn't before.

    The price is fair, not the cheapest, and not the most expensive. They seem to be kind of in a niche of $2,000 hearing aids. They work as advertised, and I haven't had any problems. So far, so good. I'd say you should try it.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Steve,

    Thank you for taking the time to review Audicus! We are so happy to hear that you had a positive experience and that your quality of life has improved.

    Please feel free to reach out to us at help@audicus.com if you ever have any questions or concerns about your devices in the future.

    Verified purchase
    Sales & MarketingStaffFollow-Through

    Reviewed March 22, 2025

    I have a lot of hearing loss. Audicus was one of the few that could actually help with my hearing. Everything was done online, including the purchase. Their website is pretty user-friendly, and I had no real problems with it.

    Audicus does what they were advertised to do. My hearing is pretty substantial, and I'm pleased with it. I'm pretty much deaf without them. They perform very good. I've had other hearing aids, and this one is better than the other hearing aids I've had.

    If it's not for the hearing aids, I can't communicate, and I can't function with other people talking. I’m a little more confident about having a conversation with someone. I probably like its tap to answer a telephone feature. It’s very convenient.

    They've been very good. I haven't had any issues with them. If there’s anything negative, I would say it's that they're a little hard to contact sometimes.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRatesTransparency

    Reviewed March 22, 2025

    When I was checking around the internet. I saw Audicus, and it was in the Forbes Best 10 Hearing Aids. I had never heard of them. I had tried a Jabra, but I didn’t like them. They get the button sticking out, and every time I touch the button, it messes up the whole programming, and has to go back all over again, so I sent them back.

    I wanted a hearing aid that was behind the ear and had a replaceable battery. I’m not a big believer in rechargeable batteries. It’s fine while it works, but after a while, the battery can’t be recharged anymore. I had to pay that much for that, and after a couple of years, I’d need another pair because we can’t keep charging them up.

    I called Audicus, talked to them, and did the hearing test online. I got 100 days of trial instead of 45. They were a good price, and they even knocked off a little bit. They sent all kinds of stuff with the hearing aid to try the different size domes. I don't have the top-of-the-line. I have the Spirit 2.

    I got the normal type loss of the higher-pitched sounds. I've been really pleased with them. People hardly even notice I have them on. They're that small. After I sent my hearing test in, that's what they suggested I should have, so they sent those for my trial. I put them on, and I still got them.

    Evidently, they’re okay. I got an app that I downloaded, and it has different programs that I can adjust. The best one I like is automatic. If I’m in a crowded situation, I can adjust my hearing aid. It’s just several different adjustments or settings on that app that I can tweak to my perfection.

    After I’ve had them for about a week or so, they would check with how everything is going, and that’s nice. They asked if I needed anything. I said I wanted medium wires, and they sent it right to me. I put those on, and they were more comfortable. They are really good support. Even the audiologist was a wealth of information on everything that the hearing aids had and what they could do.

    I even took another hearing test on their website about midway through my trial, sent it in, and I said to compare that to see if anything changed. He said it looks pretty much the same. The amazing fact is, if something does change, they can tweak it where they’re at, send it to that app, and I can apply it to my hearing aids.

    I’ll recommend Audicus to anybody that doesn’t have a severe problem, but a mild to moderate problem. They can fix it up. When I’m wearing them, I’m thinking if they are really doing me any good like I’m sitting watching TV or something, and the best thing to do is go on the app, hit the mute button, and turn them off or on. For the money and all the adjustments, plus I got lifetime support. It’s a world of difference.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Richard,

    Thank you for taking the time to write about your experience with Audicus! We are so happy to hear that our customer service support and audiology support has made your experience even better!

    If you have any questions or concerns about hearing aids, please reach out to us at help@audicus.com. Happy hearing! :)

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 21, 2025

    I have hearing problems, and other hearing aids were three times as expensive and had a lot of the same features as Audicus. I just couldn’t justify $6,000 for hearing aids. The price point was reasonable in comparison to others.

    When I wear them, I hear better. The sounds are clear and I can hear the consonants better than before. They’re also comfortable. There’s no irritation and no ringing in my ears like some of the devices I’ve used in the past.

    One of my favorite features, aside from being able to hear better, is how quickly the hearing aids hook to Bluetooth on my phone. It’s kind of a double-edged sword though. While I like that feature, it can be a challenge to get them back on Bluetooth if I’ve taken them off in the middle of the day. It’s also a challenge to get back on Bluetooth once I’ve taken it off for sharing a song or something with a friend.

    Other than that, I have no other complaints. The hearing aids fit nicely in my ear. They’re discreet, and very few people even notice I’m wearing them. Though to me, I don’t care if somebody sees them or not. It doesn’t bother me one bit.

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    Audicus
    Response from Audicus

    Hi Richard,

    We appreciate you taking the time to review Audicus. We are so glad to hear you are noticing improvements with your Audicus hearing aids vs. other devices you've had!

    If you have any questions or concerns about your hearing aids in the future, please feel free to reach out to us at help@audicus.com. Happy hearing! :)

    Verified purchase
    PriceOnline & AppStaffRates

    Reviewed March 21, 2025

    The Audicus specialist made sure that the type of hearing aid my husband wears would actually help with the problems he was having. After wearing it, there wasn’t a whole lot of difference between the previous hearing aid that he had and this one, just some small things that make it more convenient rather than actually changing the hearing itself.

    But we’re happy with the hearing aid. We did some research on it and it looks like it’s a good quality product. The price point was definitely worth looking into.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Alan,

    Thank you for taking the time to review your husband's experience with Audicus. We're glad to hear that our specialists were able to find your husband the model that fit his needs.

    If your or your husband have any questions or concerns in the future, please reach out to us at help@audicus.com.

    Verified purchase
    Customer ServiceCoveragePriceOnline & AppStaffRates

    Reviewed March 21, 2025

    I've had two Audicus hearing aids before. The second one was really terrific and I loved it. It did everything I needed it to do. Five years ago, I lost it and had to replace it, so I bought what was comparable to what it was. I did their online hearing test and ordered the hearing aids through the website.

    I have an Alto now and it's the same more or less as what I had before, but it's not as good. There are some sounds coming in. There's a clicking sound coming in on calls and people are complaining about that. I wrote to Audicus and told them my experience. I've gotten a couple of responses. It's great that they write back, but it hasn’t been so helpful. Someone said to change the wax guard. I'm a little bit disappointed in this revised model.

    With my last hearing aids, there was a facility where if you hit the middle of the sound bar, it actually reduced extraneous noise, which was really helpful. The ones I have now do not do that. Evidently, Audicus took that out of the model and I really miss that. That aside, I'm really glad Audicus exists. I've told a bunch of people about them. It's really great that they have more or less affordable and good quality hearing aids. I'm happy about that.

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    Audicus
    Response from Audicus

    Hi Lian,

    Thank you for taking the time to review your experience with Audicus. I'm sorry to hear that you are disappointed with the model you've switched to. We'd be happy to schedule a call with one of our audiologists to troubleshoot the issues you're having to get the most out of your hearing aids. Please feel free to reach out to us at help@audicus.com to get that scheduled or if you have any further concerns about your hearing aids.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 21, 2025

    I lost my hearing aids in the water and I needed new ones. I found out a year after I got hearing aids that a law was passed where we could do hearing aids online. I researched it on the way home from Florida. Audicus had the best deal and the best help. It's really nice that they appoint one specific person that you can contact and talk with. And they get right back to you. I love my person. My hearing aids are awesome. I'm too hard of hearing and I can’t live without them. They sync to the TV and to my phone. I can do all sorts of stuff with it.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed March 21, 2025

    Since I purchased my hearing aid from Audicus, It helped me in my day-to-day life. I have an easier time understanding people and situations, so it’s definitely been a benefit. It’s been about 90 days and so far, it’s been good for me. I was very impressed with the price compared to what the audiologist tried to sell me.

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    Verified purchase
    Customer ServiceTechPriceRefunds & PayoutsRates

    Reviewed Feb. 27, 2025

    I went with Audicus for their price and service. I didn't go into a location, as it was all done over the phone and online. I like its Bluetooth feature. It has batteries that need to be charged twice a week. It's definitely worth checking out.

    I got a very similar one to what I replaced. It’s a pretty big difference because the new replacements from the same place I was gonna get them from were $4,800.

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    Verified purchase
    Customer ServicePriceStaffValue

    Reviewed Feb. 26, 2025

    I looked at a few places and Audicus seemed to have the best hearing aids for the money. I called them and talked to them on the phone. The lady was fine. The hearing aids are working very well. I can hear when people talk to me.

    I like the ease with which I can adjust the volume or mode. You can do it on the sly if you're talking to someone and you need to change something. It's preprogrammed and there are four modes and several settings of volume. It's a matter of pushing the button for the right amount of time and the right sequence.

    The hearing aids are rechargeable. I've had them for as long as 14 hours. They still were okay after that. I'd recommend them to anybody.

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    Audicus
    Response from Audicus

    Hi Jon,

    Thank you for taking the time to write this review. We are so happy that your Audicus hearing aids have made a positive difference for you! If you have any questions or concerns in the future, please reach out to us at help@audicus.com.

    Verified purchase
    Customer Service

    Reviewed Feb. 16, 2025

    I just liked Audicus once I looked at it. The experience I had was good. Everything was fine.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Linda,

    Thank you for taking the time to write your review of Audicus. We are so glad our customer service and hearing aids are meeting your needs! Please feel free to reach out to us if you ever have any questions or concerns in the future at help@audicus.com :)

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 15, 2025

    I had hearing aids before, but I broke one, so I was shopping for replacement. The customer service was so good and the purchase was easy. I appreciated the young woman I spoke with because she answered all my questions with a smile. I'm pretty impressed with the Audicus hearing aids ‘cause they do everything I want them to do. I can talk on the phone through my hearing aids, and that's a great feature.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Larry,

    Thanks for taking the time to review your experience with Audicus! We are so thrilled that our customer service and hearing aids are meeting all of your needs. Please feel free to reach out to us at anytime if you have any questions or concerns in the future at help@audicus.com. Happy hearing! :)

    Verified purchase
    Price

    Reviewed Feb. 14, 2025

    I’ve needed hearing aids for many years. I started with some expensive ones, and over time they got even more costly. Then I tried some over-the-counter models that were really too cheap, and even some from eBay and Amazon. They amplified noise and didn’t properly reduce it.

    So I was looking for something and spotted these online. The reviews looked good, so I bought them, and I’ve been very happy with them. I liked Audicus a lot. They’ve been very good.

    The functionality and performance are very good. They don’t pick up a lot of stray noise, and they don’t have the feedback issues that some of the really cheap ones do. I don’t miss feedback. Anyway, it's all good news. They really do an excellent job.

    With the cheap ones, some people, especially those who didn’t know me, thought I might be in some sort of mental decline, because I was coming to the wrong conclusions about things I thought I heard. It wasn’t that, I had poor hearing aids and would miss parts of conversations, which made my responses seem off. Now I can hear the whole story, it’s definitely a big improvement in my quality of life.

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    Audicus
    Response from Audicus

    Hi Robert,

    Thank you for taking the time to review Audicus! We are happy to hear how much your hearing aids have improved your quality of life :)

    If you have any questions or concerns about your device in the future, please feel free to reach out to us at help@audicus.com

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2025

    I saw something online that you could take a free hearing test. I took it and I got a phone call. I was impressed with what they had and what they had to say. And so, I decided to go with it. I got it and it's fine. It came with everything. Two weeks before that, I actually had a hearing test. I was able to send them a copy so, they made the hearing aids based on the test, which I had physically.

    My husband is very soft-spoken and half the time I can't hear what he is saying. If I'm sitting in the room watching TV, I can hear the TV if it's up at a certain volume. If it's down low, the people talking sound muffled to me. The hearing aids functioned great. I went with it because everybody was yelling at me because I couldn't hear.

    Audicus definitely made a difference. I can hear. The volume is adjustable. I can adjust it on my phone based on my comfort level. I've got the rechargeable one. I let it go overnight. I haven't had it for quite a year yet and I haven't run into any problems.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Susan,

    Thank you for taking the time to review your experience with Audicus! We are so happy to hear that your hearing aids have significantly improved your hearing! :) If you have any questions or concerns in the future, please feel free to reach out to us at help@audicus.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2025

    Audicus’ customer service was very good. They were very receptive and constantly followed up, at least once a month, to make sure things are going well. So far, the hearing aid has been okay but it would be better if they have a place we could go to make sure that we do have them fitted right. Because we don’t realize they could be more comfortable than they actually are.

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    Audicus
    Response from Audicus

    Hi Erin,

    Thank you for taking the time to write about your experience with Audicus! We would be happy to set up a complimentary appointment to help with the fitting of your devices if you'd like! Please feel free to reach out to help@audicus.com or your dedicated customer service specialist and we can get you scheduled :)

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 14, 2025

    My mom is almost 90 and is using Audicus. She lost them and we found them four times, and they're gone. She liked them and I got the right part to fit in her ear, but they kept falling out. I don't know if she's not putting them in right, but I really like the program. It was so cool to get them delivered. And I was able to do it on my phone. I can turn it up and I can make it deaf. They were a good product. It was amazing that we could do it online. I was able to do the test. I told her to touch my hand and I will hit the button for her. The whole process was really good.

    I almost got a replacement, but when she got a hospital bed instead of a regular bed, it was underneath everything. And we found it, so we didn't have to do the replacement. Her last set lasted her so long. It's like a cat. It had so many lives. We found them in the parking lot. They always come back. But this time, they didn't come back. However, she is not a good candidate for another set of hearing aids.

    I tell people all the time I put my mom's ear pieces in like headphones so she could hear. I praise Audicus all the time.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi Kathy,

    Thank you so much for taking the time to share your experience with Audicus. :)

    If you or your mother have any questions or concerns with her hearing aids in the future, please feel free to reach out to help@audicus.com.

    Verified purchase
    Coverage

    Reviewed Feb. 14, 2025

    I lost the left side of my hearing aid. I thought I was covered with extended warranty package that I bought for 3 years. I found out that I had to pay an additional US $150.00 per hearing aid lost.. I was never told about it when I signed up for the extended warranty. In addition, just received the hearing aids. I have been 2 weeks without them. Well Lesson learned about how Audicus operate.

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    Audicus
    Response from Audicus

    Hi Samir,

    Thank you for taking the time to write your review. The extended warranty covers your hearing aids in the event of loss or damage for three years and a copay does apply. You can read more about Audicus Protect in our FAQ: https://www.audicus.com/support-center/#supplies-services-warranty. I apologize that you were not made aware of the copay when you were purchasing the plan. If you have any other questions or concerns, please feel free to reach out to help@audicus.com

    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 11, 2025

    These "Hearing Aids" are advanced "AMPLIFIERS" with a bunch of programs that "DO NOTHING". Do NOT... repeat .. Do Not... give them your money! They AMPLIFY, That's it! You will call them & they will be Very friendly. They will do nothing for you. Maybe a "thanks" or similar. They also take advantage of Seniors. Which is prohibited by LAW! I'm Currently trying to "GET MY MONEY BACK" ... JP

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    Verified purchase
    Staff

    Reviewed Feb. 7, 2025

    The entire process could not have been smoother and more professional. This is my second set of hearing aids through Audicus and they are great! I had no questions that weren’t addressed and my new aids are fantastic! I received everything I needed to make the transition from old to new and it has been a seamless transition. I’m looking forward to all the new technologies in them!

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    Audicus
    Response from Audicus

    Hi Jim,

    Thank you for taking the time to write this review! We are so thrilled you're enjoying your second set of hearing aids from Audicus.

    If you have any questions or concerns about your new pair of hearing aids, please don't hesitate to reach out to us at help@audicus.com. Thank you! :)

    Profile pic of the author.
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Feb. 4, 2025

    They claim their $1800 hearing aids are as good as or better than $5000 hearing aids that offer far more flexibility, options, and channels. Their sales staff are always in "closing mode," continually pressuring you to buy without providing direct answers to questions. They ALWAYS offer $200 off, which is an obvious ruse: the $1800 hearing aids are actually $1600 since they offer a perpetual $200 discount. When I challenged them to TRULY give me $200 off they responded by asking if I was ready to buy - and did not give a direct answer. If you hang up before they are finished pressuring you they will call non-stop (literally) from several different numbers. When I raised a complaint about this I was told that they are "diligent" about serving people and always follow up. "Following up" by ringing my phone 25 times after I told them I was not interested, is not following up: it is outright harassment.

    Seems their product can't be very good if they won't answer questions and play every trick in the book to get you to buy. I have to question their "free trial" and wonder if they will ever give you your money back if you don't like the product. I strongly suggest that if you buy from them and want to make a return, tell your card company they were uncooperative and dispute the original charge. You will get your money back and they will pay a premium when the charge is reversed.

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    Audicus
    Response from Audicus

    Hi Todger,

    Thanks for taking the time to write this review. I'm sorry to hear about your poor experience with Audicus. We do offer a 100 day money back guarantee. I assure you that any customer that returns their hearing aids during the 100 day trial period does get their money back.

    If you have any other questions or concerns, please don't hesitate to reach out to help@audicus.com. Thank you.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Dec. 27, 2024

    It was very easy to acquire Audicus online. I purchased the Spirit Series 2. Hearing tests are done online. Then, I dealt with a technician for a while, and they have a customer service that works with me. Their hearing aids are hardly noticeable. They fit well and are easy to use. It’s not like I have to worry about them falling off.

    My hearing is better now, but I had trouble with certain ranges of sound. They can tune their hearing aids to other devices to actually pick up those ranges. Everything doesn’t get amplified. It’s just the parts that I need to hear, so it worked out really well for me. I recharge them, and it lasts through the day.

    They were very affordable. I’ve recommended them to friends, and they bought them.

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    Audicus
    Response from Audicus

    Hi Mark,

    Thank you for taking the time to write a review! We're so thrilled you've noticed an improvement in your hearing! :)

    if you have any questions or concerns in the future, please reach out to us at help@audicus.com.

    Verified purchase
    PriceBillingRates

    Reviewed Dec. 27, 2024

    I wanted to hear. So I got hearing aids from Audicus online. They’re good quality. I like that it's rechargeable.

    Well, I just didn't understand. The person told me that I would be paying $68 a month. I thought that's fine, I can do that, and that I couldn't be charged interest for medical equipment. So I thought I could afford it.

    But when I got the bill through CareCredit, it charged me 29% interest and began charging interest every day. It’s really a horrible institution. I even paid off the bill entirely by putting it on another credit card, yet they still sent me bills for interest, and I'm still fighting with them.

    I didn't know that someone selling a medical product like hearing aids could charge interest. And they didn't tell me that. They just told me how many months that would be, and I was fine with that.

    But with all this interest on, it would have been way more months than what they told me. And it would have been way more money than what I intended to pay. I didn't want hearing aids badly. I'd rather not hear than go bankrupt.

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    Audicus
    Response from Audicus

    Hi Margie,

    Thank you for taking the time to write a review. We're sorry about your experience and issue with CareCredit. If you have any other issues or concerns, please feel free to reach out to us at help@audicus.com.

    Verified purchase
    PriceOnline & AppStaffEase of UseRates

    Reviewed Dec. 27, 2024

    I chose Audicus because of the price. I went to their website, took the hearing test, looked at the pricing, picked a model, and bought it. My first set used batteries. My second set is rechargeable. I put them in the charger every night, and they just work. The Bluetooth is nice, and for the price, they’re pretty good.

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    Audicus
    Response from Audicus

    Hi Larry,

    Thank you for taking the time to review us! We're happy to hear you're enjoying the Bluetooth capability on your hearing aids and that they're staying charged throughout the day. :)

    If you have any questions or concerns about your hearing aids, please feel free to reach out to us at help@audicus.com.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Dec. 15, 2024

    Audicus – I got them, tried them, liked them.

    I decided to look for a new hearing aid brand because I kept having to send the one I was using – they’re Lucid, which I got from Sam’s – every year for acting up. I tried the MD hearing aids, but they were uncomfortable and didn’t fit well.

    I got Audicus because I was specifically looking for a hearing aid programmed for my hearing, which the representative said they were. They were also half the price of my original ones. I’ve already recommended them. My brother-in-law has bought a set.

    The features on my hearing aids match up pretty well with the previous ones. One of the things that I really like is the Bluetooth function that works with my phone. These have several different programs available, such as tuning out background noise, and they work pretty well. I can tell a slight difference with the old hearing aids, but it's not enough to justify $2,000 more.

    I put them in a charging station every night. The only drawback is that when I first turn them on or take them out of the charger, they go to the automatic function. So, if I want it on a certain other program, I have to go through the app to change that. It’s the same issue when driving or listening to music – I have to go put them on that program every time. I talked to Audicus, and they said the program compensates for the way the hearing aids change modes.

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    Audicus
    Response from Audicus

    Hi, Michael!

    Thank you for taking the time to tell us about your experience. We are absolutely thrilled to hear the devices are improving your daily life, the price point was competitive, and the Bluetooth feature has been so delightful! Thank you greatly for your kind words.

    Yes, unfortunately, the hearing aids will default back to the Automatic program after charging. We deeply apologize!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer Service

    Reviewed Dec. 15, 2024

    When I purchased from Audicus, they did a hearing test over the phone, and it worked out fine. I’ve had my hearing aid for about six months, and I know I can hear a lot better. They’re comfortable. Once they're in, I don't even know they're there. What I like most about it is that I can now hear my phone calls through them.

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    Audicus
    Response from Audicus

    Hi, Lloyd!

    Thank you for taking the time to tell us about your experience. We are so thrilled to hear the devices are improving your daily life and that Bluetooth has been such a delightful feature for you!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 14, 2024

    I interacted with a hearing specialist from Audicus. Well, that's when you hit the brick-and-mortar stores available. I went in for a hearing test, and then I tried them in person. He fitted me.

    I was using Apple EarPods before, but this from Audicus has changed the quality of life for about 100%. It’s very comfortable. I can now answer my phone, hear people and communicate much better.

    Bluetooth was my favorite feature, and a charging unit. I just charge them every night.

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    Audicus
    Response from Audicus

    Hi, Leo!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear the devices are improving your daily life and that Bluetooth is working so beautiful for you! Thank you greatly for your kind words.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Dec. 11, 2024

    I can always count on a high level of customer support from the Audicus team! I needed one of my hearing aids replaced which was under the Audicus Insurance Program. Everything worked as it should. I sent my hearing aids back for repair and in a very reasonable amount of time received them back and ready to go! I definitely can recommend Audicus Hearing on all levels. Excellent product, fair price, and outstanding customer service! Many thanks to Isabel, you rock!!!

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    Audicus
    Response from Audicus

    Hi, Daniel!

    Thank you for taking the time to tell us about your experience. We are absolutely thrilled to hear your experience has been so seamless and that the hearing aids are improving our daily life! Thank you so much for your kind words regarding our staff.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Dec. 8, 2024

    As a returning Audicus customer that has referred numerous people to audicus based on past experience, this time I am very unhappy with my transaction. On November 27 I completed my purchase with the help of Alexandra, who by the way was OUTSTANDING. But since then I have not received any shipping or tracking information and today is December 8. Somebody or something has dropped the ball because I was surveyed for a product that was paid for last month and I have yet to receive. Being I worked in the customer service industry for almost 50 years, I can understand some hiccups occur, but keep you customers informed and don't ask for feedback on something that has not happened yet.

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    Audicus
    Response from Audicus

    Hi, Michael!

    Thank you for taking the time to tell us about your experience. We deeply apologize for the delay in shipping! Due to a loss in our operations department, our shipping timeline is occasionally extended. An email was sent when the devices were shipped.

    Please don't hesitate to reach out to help@audicus.com with any other questions or concerns.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTransparency

    Reviewed Dec. 7, 2024

    I ordered my second pair of hearing aids from Audicus. Their customer service is outstanding. I have sent my first pair back to audicus for updates and received them back without charge working perfectly two times. It was time for a new pair. I am anxiously waiting for them to arrive. Highly recommend Audicus hearing aids.

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    Audicus
    Response from Audicus

    Hi, Peter!

    Thank you for taking the time to tell us about your experience. We're so thrilled your hearing aids are improving your daily life, and your interactions with our staff have been so seamless!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 7, 2024

    I ordered medium domes for my hearing aids but have not received them yet. I look forward to their arrival as I have had nothing but good experience with Audicus thus far in terms of the product and in terms of customer service. I am so happy to have found you. Rae was the first support person I had and she always responded to me promptly and helpfully. I love the hearing aids too.

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    Audicus
    Response from Audicus

    Hi, Daniel!

    Thank you for taking the time to tell us about your experience. We're so thrilled to hear your experience has been so pleasant thus far! Thank you for your kind words regarding our staff.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed Nov. 20, 2024

    I like Audicus and I like Bluetooth part that lets me connect to my phone. I have a problem with it though being very staticky. It also goes in and out and I can’t hear out of it that well. The reps tried to tell me a few things, but it just never works. The issue is persistent. Other than that, the quality of the hearing aids is good and it helped me a lot.

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    Audicus
    Response from Audicus

    Hi, Shelby!

    Thank you for taking the time to tell us about your experience. We are so thrilled the hearing aids are improving your daily life, but hate you are experiencing intermittency and static! Let's have you change your earwax guards and brush around the buttons on the body of the hearing aids.

    Please don't hesitate to reach out to help@audicus.com for further assistance.

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Nov. 20, 2024

    I hear better with Audicus. I wasn’t happy with my hearing aids, so I looked around and they seemed like a reasonable deal, so I took their test and then I bought the rechargeable ones. The batteries last all day.

    As far as I know, I haven’t figured out how to pair them with my phone. I can’t find that out for some reason and I haven’t researched it deeply, but it would be nice if they did it.The website is user-friendly, although as far as any other services they have, I didn’t go much beyond the purchase.

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    Audicus
    Response from Audicus

    Hi, Ron!

    Thank you for taking the time to tell us about your experience. We are so thrilled the hearing aids are improving your daily life!

    Here is a very helpful video for pairing your hearing aids with your phone: https://www.youtube.com/watch?v=wtxLSxIic1o

    Please don't hesitate to reach out to help@audicus.com for further assistance.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 20, 2024

    Everything looked good with Audicus. The price was right, and the reviews were excellent, so I decided to go with them.

    The representatives have always been excellent. The hearing aids have been very good. Over time, I’ve needed frequency adjustments, but that’s not a problem.

    They’ve greatly improved my hearing, especially in noisy environments and high-pitched sounds. It makes conversations much easier to understand and a lot less frustrating. I’m no longer afraid to go into noisy environments.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Robert!

    Thank you for taking the time to tell us about your experience. We are thrilled the hearing aids are improving your daily life and you're able to engage with others in noisy environments again!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 20, 2024

    I decided to get hearing aids when I couldn't hear. Audicus was not my first brand. The first one was Oticon. They were really expensive and weren't functional. It didn't have any Bluetooth or anything.

    And so, I had to buy something else. And I came across Audicus. And I knew more about hearing aids, at that point, so I made sure that the Audicus one had the Bluetooth I wanted. Without the hearing aids, I can't use the phone. If I get a phone call before I put in my hearing aids, I don't even bother answering. It's impossible.

    The website was easy to use. I did the hearing test over the phone. That worked about the same as doing it in the hearing specialist's office. The quality of Audicus hearing aids is really good. I'm happy with them. Audicus has managed to deal with wax buildup in an improved way.

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    Audicus
    Response from Audicus

    Hi, Thomas!

    Thank you for taking the time to tell us about your experience. We're thrilled the hearing aids are improving your daily life and that you have trusted us with your hearing health!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceStaffBillingEase of Use

    Reviewed Nov. 20, 2024

    I decided to purchase a hearing aid after my other one broke. I liked that Audicus allowed you to pay by the month. They were very helpful. Everything worked great, really happy with them. I purchased them online. The website was great, easy to use.

    Without the hearing aids, I can't hear anything. They have 100% changed the quality of my life. The quality of the hearing aids is great. My other pair went into water, salt water three times and they still worked. Went into salt water and then went into ice water and then let them dry up and they continue to work. So, real happy overall.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Rick!

    Thank you so much for taking the time to tell us about your experience. We're thrilled to hear the hearing aids are improving your daily life! We always strive to provide exceptional devices at affordable prices.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServicePriceMaintenance

    Reviewed Nov. 20, 2024

    The testing is pretty good. It can be a bit weird to do the testing online, but it worked out. In the old days, you went to somebody's place and did the testing there. To do them online is a bit, "Huh? How am I gonna do this?" But it worked. I saw something where Audicus would send me supplies every three months for a certain amount of money a month. I lost that and couldn't find it. I left them charged for too long, so they shut off. But the product is now working again. Everything seems to be okay.

    I only heard in pieces. People would talk and would drop out. No mechanical aid is going to be perfect. It can't be. With the aids in, things are a lot better. I try to find a quiet place where we can talk and it works well. If I'm in a loud environment, it will not work as well. I don't expect it to. I have experienced it answering a phone call for me, which was weird. My phone rang and it rang in my ear. I didn't expect that. But it worked out okay. I'm old school with stuff. I just want to be able to hear. I can hear almost all the time. It works well for me.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Stanley!

    Thank you so much for taking the time to tell us about your experience so far. We're so thrilled the devices are improving your daily life!

    Please don't hesitate to reach out to help@audicus.com to assist with the Hearing Remote App to improve your hearing experience.

    Verified purchase
    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed Nov. 14, 2024

    I couldn’t hear well, so I purchased hearings at Audicus. I chose them because of the crossover feature and the price.

    I live alone and spend most of the day using chainsaws, lawnmowers, and other power equipment, so I don’t use them often. But when I go to the grocery store or get cleaned up for a date, that’s when I do, and they make a big difference.

    The reason I chose a crossover is that my right ear is almost at zero. If I’m in a car, that’s usually the side people sit on, I can’t hear them or have a conversation. The crossover is the most important feature of the Audicus, above everything else. If they are constantly saying “what?” It's frustrating for them and for the people I’m with.

    I like that they match my hair and aren’t very visible, but what I really appreciate is that I can hear.

    I’ve already recommended them to a couple of friends, because they’re stubborn and would rather have someone yell at them than buy one. The price keeps many seniors away, and it was hard for me to afford as well. Medicare doesn’t cover it, which I wish it did, maybe through a bill, Medicaid, or Social Security.

    Another issue is the price. I keep coming back to that. It took me five months to save the $2,000 for my hearing aids. I did have a free coupon from Miracle-Ear for a $25 Walmart gift card for going in, and that’s what got me to make the appointment.

    But when they finally told me the price, a month after I’d gone in for the $25 card and tried their hearing aids for 30 days free, it was nearly $6,000. I couldn’t afford that.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Ronald!

    Thank you for taking the time to tell us about your experience. We're so thrilled to hear the hearing aids are improving your daily life! We strive to offer exceptional hearing aids at affordable prices. Thank you greatly for recommending us to your friends and family!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase

    Reviewed Nov. 13, 2024

    My mom is very happy with the device. It’s very easy to operate. It was pre-tuned according to her hearing diagram and she has no problem with using it. She has a charger and she’s charging it as required.

    She can hear the sounds. She loves to go to the concerts, and she loves the music, and so she’s able to listen, enjoy and hear the announcements or plays. It’s changing her experience. I’m satisfied overall.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Vera!

    Thank you for taking the time to tell us about your experience. We are so thrilled to hear the hearing aids are improving your mother's daily life! Being able to experience live events is such an absolute pleasure.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Nov. 13, 2024

    Audicus is going good, so far. It was the only place I was able to get hearing aids because every year and any place I went to didn't have file-crossing.

    The website was user-friendly, but I called and purchased them over the phone.

    Speaking with the specialist wasn't that great of a help. He had to transfer me over to different lines for a sales agent. If they didn't have me transferring over, being on the phone for 20 minutes waiting for someone to talk to me about purchasing hearing aids, that would have been better.

    And having more knowledge while trying to sell a product would have helped. He sounded like he was new 'cause I never talked to him before out of my time having Audicus. I like Amber and Ashley a lot. I don't know if they work there anymore, but they called me and checked up on me once a week asking how my device is doing. They were much more professional.

    I’m able to hear better. I think I'm gonna have to do a new hearing exam again and get them reprogrammed again because it's not loud enough for my ears. But I'm able to hear. The hearing is a lot better with them in.

    I'm thinking they went off my old results because when I did a new test, I was able to hear way better. I noticed when I purchased them that it wasn't like the hearing level that I was supposed to have. So, I just wanna know what type of hearing test they did on my new ones if they still have the charts still on file. Because I'm wondering if they used my old ones and not my new ones.

    I like that I'm able to actually talk without having the phone in my ear for once. So, I don't have to talk on speakerphone all the time.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Steven!

    Thank you so much for taking the time to tell us about your experience. We deeply apologize for your sales experience! That must have been deeply frustrating and this has been passed to the team.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaffBillingRates

    Reviewed Nov. 12, 2024

    I’m on my third pair of hearing aids because I lost my first two pairs. The Audicus hearing aids are exceptional. They have Bluetooth, something that my old hearing aids didn’t have. I like that I can listen to music or YouTube through them without bothering my wife. I also like that they don't take all day to charge, and the charge lasts almost 20 hours. I love the feature that will put the sounds behind me and pick up the sounds around me or in front of me.

    They have an excellent payment plan for me who’s retired and on a fixed income. Their service department is 100%. When I had a problem, I contacted them, and they told me exactly what was wrong and how to fix it. I’ve recommended them to my brother.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Richard!

    Thank you for taking the time to tell us about your experience. Thank you greatly for your kind words! We are so thrilled we are able to offer exceptional hearing aids at a reasonable price, and that the devices are improving your daily life.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceMaintenance

    Reviewed Nov. 8, 2024

    I had to return my new hearing aids, as the left one was defective, and would not consistently power on. It took them over 3 days to repair, combined with the shipping time back and forth, it was a bit disappointing. Shipping back and forth should have been NDA and repairs on new items should take priority. Customer Service tried very hard to get things right.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Paul!

    Thank you so much for taking the time to tell us about your experience. We deeply apologize for the inconvenience! We have been short staffed in our operations department (due to a sudden loss). Thank you greatly for your patience!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    PriceStaff

    Reviewed Nov. 8, 2024

    I’ve had nothing but good experience with Audicus and I would tell anybody to go to them. They are awesome. I may even go back and try to get the newest pair of hearing aids all over again. I like the ones I have but if they got better ones and I’m really thinking about just going back and trying it all over again and get the better ones, which are a little bit cheaper for me, which would really help me out.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Fred!

    Thank you for taking the time to tell us about your experience. That is such wonderful news! We would be thrilled to help with that. Thank you greatly for trusting us with your hearing health!

    Please don't hesitate to reach out to help@audicus.com.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 29, 2024

    I bought Audicus hearing aids. I ordered online and they arrived quickly. While I had them, they were average. They were responsive. But I made a mistake in depending on a service that was all online, especially since I'm an older person and not electronically good. Even with my phone and my computer, I'm not skilled. And I didn't think about the fact that I couldn't drive anymore. If I needed treatment or something to be done to them, I would have to mail the hearing aids in. That's different from if the company was right in my city. There was nothing that made me upset with Audicus. It's just that I felt I made the wrong decision.

    One of the reasons I switched was, number one, I travel a lot. And number two, my doctor told me recently I had to stop driving. Therefore, I picked a brand when I got a new pair that is available all over the United States because of the fact that I have to travel a lot. And I don't have a car. And this brand was right in the city I live in. It's very close to where I live. That was important.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Teddie!

    Thank you so much for taking the time to tell us about your experience. I'm so sorry to hear you're experiencing some roadblocks in terms of knowledge with the hearing aids! Though we are an online business, we are happy to hop on the phone, or schedule you a video appointment, to resolve any issues you are currently experiencing.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Staff

    Reviewed Sept. 29, 2024

    I have a family member that got Audicus and then referred me to them. I went to a hearing specialist first, and then I purchased the hearing aids. Everything's good.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Virginia!

    Thank you so much for taking the time to tell us about your experience thus far. We are so thrilled to hear the hearing aids are improving your daily life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTransparency

    Reviewed Sept. 28, 2024

    Audicus contacted me and I got a hearing test. Then I sent them my information but the hearing test that I took online wasn't registering correctly so I ended up having to go to an audiologist and get them done. That took three weeks ‘cause they kept having me take tests. I got a little upset about that. They said I was gonna have the hearing aids is three to five business days but it took almost a month for me to get my hearing aids from when I agreed to go with them when

    But I like the hearing aids and I've told people who have been inquiring about Audicus. The bluetooth helps. If I'm in my car and when my phone rings, my hearing aid connects automatically to my car. They charge quickly as well and I like the different features that it has. This is the first one I've ever had that has two mics on it. Maybe the second mic is canceling out the excess noise. If somebody calls my name, I hear them. If I'm listening to music and I get a phone call, I can pause my music and answer the phone or I can have my music come out of my left ear and talk on the phone out of my right ear. Sometimes it seems I'm not hearing somebody all the way clearly and I may have to turn the volume up.

    One thing I have noticed is sometimes, if I got my head turned to the right and someone's talking to me, it seems they go out on my left side. I will turn to the left and the hearing aid comes back on. Audicus sent me an update but when I added the update and put the hearing aids on, it gave me a major headache every day for four days so I put it back to the original setting. Also, I thought I had the domes in my kit that came with them, but I don't have any domes. I just have the ones that came with them. I've been looking online to see where I can order them.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, William!

    Thank you so much for taking the time to tell us about your experience. We deeply apologize for the delay in the arrival of your hearing aids! We always want to make sure the hearing test we program the hearing aids to is as accurate as possible. Generally, that is in the form of a clinical audiogram.

    Please don't hesitate to reach out with any other questions or concerns to help@audicus.com.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Sept. 16, 2024

    Deciding to buy hearing aids was a very emotional experience. It was a Sunday, and I was sitting down in bed and deciding that I was gonna make the purchase. I was searching for the best hearing aid website and Audicus was on the list. I looked at five companies. With Audicus, it was easy to do the hearing test online, and I was able to walk through all the steps on my own using my phone to make the purchase. I found the website to be very user-friendly, easy to navigate, and I was able to put in the cart what I thought I needed and wanted. The ease of purchase, getting the hearing aids, setting them up, and putting them on were very plug and play for me.

    When I have the hearing aids on, I feel a level of confidence that I'm going to be able to hear, but I still have certain voice register pitches that are harder to hear than others. I'm still trying to figure out which mode works with which environment as well. Some of the environment settings work better in places that people wouldn't guess, and I need to test that out a bit more.

    From time to time, it gets sore behind my ears from having the hearing aids. That bothers me sometimes. I also anticipated having more functionality in terms of being able to use the hearing aids as Bluetooth and connect to my phone, so that when I took phone calls, I could use it. It doesn't quite do that. However, I've just been relying on my own knowledge, trial and error using the hearing aids, and I could benefit from a tutorial from the company itself. I want to make sure that I know how to fully use the hearing aids and I've been meaning to call. I find that the ear that I have the lowest level of hearing in, it does improve it, but I thought it might improve the hearing a little more.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Tunua!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear the hearing aids are improving your daily life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 15, 2024

    I never had the feeling that Audicus' customer service reps weren't getting back to me. It was quick. Appointments were all done either by email or by phone. As far as my hearing aids, my first thought was, I was disappointed because I expected it to be louder, which it was not. And then the more I used it and after going through one of their online training programs and asking some questions and so forth, it was clear to me that the volume of what I hear is any different at all. But what's different is the quality. A couple of weeks ago, I was on a lake in the Adirondack. I was able to hear the loon calling before people I was with which I'm sure wouldn't have happened before I got the hearing aid.

    I'm happy with my hearing aid. I don't think it made a massive improvement, but it made a clear improvement. It's chargeable. There's an outside-the-ear component. Then there's a filament that goes inside the ear. There's an app that connects to turn them up or turn them down. It seems to make a noticeable difference but not a massive difference. I like the Bluetooth feature and I use it, but it's also confusing to me. Sometimes, it seems to interfere with taking a phone call. Sometimes, I don't know when it's the Bluetooth and when it's not. I don't fool with the controls very much, but I'm better at it.

    Overall, I was not overwhelmed by the effect of my hearing aids as far as the instrumentation goes but I would tell others that if they're thinking about a hearing aid, I would recommend Audicus because the response time and the customer service have been excellent. An individual may or may not see it as a significant difference, but they shouldn't hesitate to go the route of them because they're very responsive. If I send an email saying I wanna talk with somebody about it, they get back to me right away.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Tom!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear the hearing aids are improving your daily life! Oh, how lovely to hear the loons.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 15, 2024

    The customer service of Audicus was good. The person I spoke to was great with answering any questions I had and I liked that I could do a virtual hearing test. That helped greatly. The hearing aids are great. You could barely notice I have it on. It's small. The volume controls are awesome. You could raise it or lower it to your liking. It has Bluetooth and that is one of my favorites. You could listen to music while you're working and still be able to hear if somebody's trying to call you. Overall, my experience was great.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Viviana!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear the hearing aids are improving your daily life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Staff

    Reviewed Sept. 15, 2024

    I'm so pleased with my new Omni II hearing aids from Audicus. They do exactly what the folks from Audicus told me they would. I was having more and more trouble hearing conversations and movie and TV dialogue. Background noise, music and sound effects would drown out the spoken words. These new aids help compensate for that and allow me to hear dialogue again! Thank you Audicus and the folks who work for you. These are excellent hearing aids.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, John!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear the hearing aids are improving your daily life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceCoverageMaintenanceBilling

    Reviewed Sept. 15, 2024

    I searched on the web for hearing aids that would have a payment plan because I couldn't afford them through my insurance. I found Audicus and the experience was easy. I sent in a hearing test 'cause I have a current one. Then I picked out what I wanted in the hearing aids and spoke to them. I have three pairs from them now. The first ones were not working as well as they first did. I got my second pair then I thought they started going out. I got worried and ordered another set just in case because my hearing loss is in both of my ears so without them, I can't function very well. On my new ones, I have Bluetooth on it. They're great because they connect to everything I need. I also got the rechargeable ones which I like. I don't have to repeatedly buy batteries. I'm having one issue 'cause they're not as loud as the previous ones. I'm not quite sure why that is but I can call Audicus and they can walk it through with me.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Vespera!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear the hearing aids are improving your daily life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Price

    Reviewed Aug. 31, 2024

    The Audicus hearing aid works fine. It fits inside my ear. I've got a left one and a right one and I can adjust the volume. I charge it once a day, overnight.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Glenn!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear the fit in your canal is optimal and the functionality of the devices is seamless!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceRefunds & PayoutsRates

    Reviewed Aug. 31, 2024

    I like that the Audicus hearing aids are rechargeable overnight. I wasn't interested in spending a couple of thousand dollars, but when they told me I could finance it over two years, I said, "That's great." And it's interest-free, too. I have a two-year plan and that was something that I wouldn't have to take money out of my 401 to pay for. However, I got a lot of communication from them at first and I was like, "Leave me alone. It's not like these are new to me."

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Eileen!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled that one of our financing options was helpful! We believe no one should be without hearing aids. Thank you for your feedback on our trial period communication! I will make sure to pass this to our service leadership team.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer Service

    Reviewed Aug. 31, 2024

    This is the second set of hearing aids I've got from Audicus. First one is good and this one's good, too. I'm well pleased. I'm pleased with their customer service too. I've had to send one of them up there to have them check it and they did that. It was also well done and reasonable. I'm happy. Everything is great and I use it every day.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Gayle!

    Thank you so much for taking the time to tell us about your experience. Thank you greatly for trusting us with your hearing health twice! It is our absolute pleasure to stand with you on your hearing health journey.

    Please don't hesitate to reach out to help@audicus.com with any other questions or concerns.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Aug. 30, 2024

    We went to a traditional ENT office and had an evaluation for a hearing aid, then I went online to get more information because they were so expensive. The place I worked at offered a discount, so I called that company. I Googled that company and Audicus was one of the names that came up. I contacted them and compared what they marketed as they had, what their service was, what their equipment was, the warranty and followups. Getting all the followup and adjustments online was significant because we would be traveling about 40 miles every time we had a question. So we prepared for the service, cost and we felt that, unless we've been really duped, we got the better or the same equipment for half the price that a traditional ENT office charges.

    I have a niece that has a pair that she paid full amount for, and when we talk about our experiences, they're the same. My hearing aids help me hear better and not miss conversations. They are rechargeable, and they've never run out of the charge during the day.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Geraldine!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled you found we could offer quality devices at a competitive price! And, we couldn't agree more. A price cannot be placed on convenience. Thank you again!

    Please don't hestiate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Aug. 30, 2024

    I've been using various hearing aids for 15 years, and from the advertising and reviews, Audicus sounded as though it would be a significant technology upgrade. I had three conversations with one of their sales reps and they were not pushy at all. It seemed like it was an honest assessment. The Audicus hearing aids are a huge upgrade for me. It was exactly what I was hoping it was gonna be and why I invested money early in a new pair.

    The voice search feature works well and the noise isolation works much better than I've had in the past. My previous hearing aids amplified so much background. It didn't filter it very well. They were annoying to use and marginally functional in some environments. I particularly have trouble with high frequency and noisy environments, but my Audicus hearing aids perform so much better. In all different environments, it allows me to pick out speech so much better. My wife's much more happy with me. It was also a plus that there were weekly follow-ups for the first part of it. I've been a hearing aid user, so part of it was not necessary, but it was reassuring and it gave me the opportunity to get the questions that I had answered.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Martin!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled to hear you're pleased with our devices, staff, and service! It's our absolute pleasure to stand with you on your hearing health journey.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceOnline & App

    Reviewed Aug. 26, 2024

    I tried a competitor, compared the two, and Audicus is a better hearing aid. I've had them for 3 months and I like them. It's easier in restaurants. I can adjust them on my phone, so I'm much more comfortable. I can block out some of the loud noises and focus on speech. That's the biggest difference. I can now hear softer spoken people easier as well.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Ed!

    Thank you so much for taking the time to tell us about your experience. We are thrilled to hear the hearing aids are improving your life! Thank you for trusting us on your hearing health journey.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase

    Reviewed Aug. 25, 2024

    I've got bad hearing and Audicus seemed to be the least problematic of all those that I tested. I didn't have as tinny a sound with them as I did with the others. I ordered them online and gave them a copy of the hearing test, and they shipped the hearing aids. I don't hear well enough for them to make a big enough difference. I'm still having trouble so I'm about ready to send them in to see if they can increase the volume.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Fred!

    Thank you so much for taking the time to tell us about your experience. We can certainly help with that! We can reprogram your hearing aids to a new hearing test, send through a remote adjustment for an increase in volume/clarity, or increase your volume/clarity in house.

    Please don't hesitate to reach out to help@audicus.com for assistance.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 22, 2024

    The support I have received from Gina ** has been outstanding. Every question and issue has been addressed promptly. I have complete confidence in her effort and ability to answer and address any issues. My hearing aids needed to be reprogramed for my hearing loss. I submitted my Audiogram and the hearing aids were reprogramed to match.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, William!

    Thank you so much for taking the time to tell us about your experience. We are absolutely thrilled your service and interactions with our team has been so wonderful! Thank you greatly for your kind words.

    Please don't hesitate to reach out to help@audicus.com with any other questions or concerns.

    Verified purchase

    Reviewed Aug. 22, 2024

    I’m loving all the new features on these hearing aids compared to my Spirit ones that I’ve put in the mail back to you today. In fact, I’m still adjusting to how much more sound the Omnis pick up so I’m still adjusting for all the different settings. Thank you for suggesting these!

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Elaine!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear you're enjoying the functionality and enhanced technology of the Omnis!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 12, 2024

    I did Audicus’ online hearing test and they seemed professional and decently priced. My dog ate one of the hearing aids and I just ordered a new pair. They've been great. When I'm in a crowded room, it’s always an effort for me to hear with a lot of noise in the background to hear up close. They have a phone app and I can choose an option that will automatically set them so that I can hear better in a crowded room and I like that I can hear my phone in my hearing aids even though no one else could hear my phone. It’s much nicer to hear so that’s a huge impact. It’s a good product, rechargeable and easy.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Betti!

    Thank you so much for taking the time to tell us about your experience. Oh, how wonderful! We are absolutely thrilled to hear the hearing aids are allowing you to engage in conversations again and stream calls and audio directly into your hearing aids.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    CoverageTechStaff

    Reviewed Aug. 11, 2024

    Audicus provided me all the information at home, and it was easy. They've been very helpful. The machine is wonderful. I can hear things I didn't even know were there before. So, I'm very pleased with the product. On my left ear which was the most deaf, the instrument died and they repaired it without pause, and I was very pleased. It just took a couple days. If you can afford Audicus and need to hear, you should get one.

    I could have paid a lot more. I could have paid a lot less and probably gotten a piece of junk that lasted a week. Luckily, I could just barely afford the Audicus hearing aids. I'm very pleased. Because I was going to church in different places not knowing what people were saying, and now, I know. The most important element to our understanding of the Heavenly Father is to hear his voice. So, that's an interior thing. That has nothing to do with exterior voices. I can confirm that what he's been telling me interiorly is true on the outside.

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    Audicus
    Response from Audicus

    Hi, Robert!

    Thank you so much for taking the time to tell us about your experience. That's wonderful! We are thrilled you are able to engage with your community again, and that you've had a frictionless experience with us thus far.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed Aug. 8, 2024

    I liked Audicus' price and reviews. I can change the way it works and sounds through the app is the good feature I like. I enjoy being able to hear a bit better.

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    Audicus
    Response from Audicus

    Hi, Brandon!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled to hear you are enjoying the way your hearing aids are improving your life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffBilling

    Reviewed Aug. 8, 2024

    I did a lot of research with a lot of the online companies and Audicus could fit into my payment plan and work out with what I needed so I went with them. There was a hearing specialist who helped me complete the order and the fitting was pretty simple. I did an online hearing test and they used that data to read what I would need and shipped them to me.

    I like the hearing aids. My hearing seems to be a little bit better and they have the Bluetooth ability, so my phone calls can stream right into my hearing aids versus dealing with the phone. I love those features. Also, these are rechargeable and I don't have to mess with batteries. They stay charged for a good 18 hours or better. I recently took a long trip with my scouts and I was on a train for almost 20 hours and they held up most of the time before I had to dig out my charger in my bag and charge them on the train. But there are a couple of things on the app where I have an issue once in a while.

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    Audicus
    Response from Audicus

    Hi, Tammy!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear your hearing aids are improving your life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns (Hearing Remote App functionality, adjusting Sound Settings/Equalizer, etc).

    Verified purchase
    PriceStaff

    Reviewed July 31, 2024

    I was looking for over-the-counter hearing aids and found Audicus in that list. I was looking for in-the-ear hearing aids. I had tried a similar hearing aid. I had tried them locally and they worked beautifully, but they were $5,000. I had bought a pair of the behind-the-ear kind. Because I wear glasses, they make my ears hurt. They press down on the ear. So, I never could get adjusted to them. So I was determined to get an in-the-ear hearing aid. I had tried four different kinds before I found the Audicus. I can wear them all day from the first day.

    I sent the Audicus back once because when I got them, they were set at too loud a volume. Now it's not too high, but I can't adjust it. It's the same all the way up through. So, I'm gonna have to send them back again. I hate to because I hate to be without them because it means I have to wear the other ones. I like the Audicus. The things I don't care for about them was the ones that I had tried previously. I think this is an older model than what they have today. So, I'm having difficulty understanding. Even when the volume is okay, sometimes I can't understand what the people are saying. So if that were made better, that would be excellent. Also, if they were rechargeable, it would be good. These aren't rechargeable. So, you have to get the little batteries and put them in, which is not a huge deal and they cost half as much as the other ones. So, I'm not unhappy.

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    Audicus
    Response from Audicus

    Hi, Catherine!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear the Minis are working well for you, and that your hearing health journey with us has been so enjoyable!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    PriceOnline & AppStaffRates

    Reviewed July 30, 2024

    I bought a pair of hearing aids before from Audicus and I like their price. I recently purchased from them again on their website and the specialist I had was responsive. I have my hearings aids for six months now and its quality is equivalent to my old pair. I wish the part that fits behind your ear was a little thinner to make them a little more comfortable, but thy're okay.

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    Verified purchase
    Customer ServiceContract & TermsPriceRates

    Reviewed July 30, 2024

    I purchased from Audicus because of the price and because they had a program where I pay by the month. It was a lease arrangement and that was more attractive than buying the hearing aids outright for thousands of dollars. I did hearing tests online and did most of the process on the phone. But I ended up not keeping the Audicus hearing aids because the noise reduction didn't work as well as another pair of hearing aids I had.

    Thanks for your vote!
    Audicus
    Response from Audicus

    Hi, Mike!

    Thank you so much for taking the time to tell us about your experience. Though we are sad to see you go, we are so grateful to have had you as a client! Should you ever desire to return, we would be thrilled to assist you with navigating the Hearing Remote App sound functions to reduce that background noise.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

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    Audicus Company Information

    Company Name:
    Audicus
    Website:
    www.audicus.com