Audicus

Audicus Reviews

Audicus Reviews
4.5(266)

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Overall Rating
4.5 out of 5
See all 266 reviews

About Audicus

Audicus has four hearing aid models in a variety of price ranges. By selling directly to consumers, Audicus eliminates the need for a middleman. This lets it cut costs by as much as 70%. Audicus also offers a monthly membership program to help offset the initial cost of buying a hearing aid, allowing you to rent your hearing aids at a low monthly price instead of buying them outright. The company also has in-person clinic options in select U.S. locations.

Pros & Cons

Pros

  • Relatively affordable
  • 45-day money-back trial
  • Membership option
  • FDA-approved devices

Cons

  • Profound hearing loss options only in stores
  • Must send away for repairs

Bottom Line

Audicus is an affordable option for hearing aids. It also has a trial that lets you test out your hearing aid and a membership option for those who can’t pay upfront. Just be sure to find the right model for your needs.

Audicus Reviews

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Page 2 Reviews 5 - 35
Verified purchase

Reviewed Nov. 10, 2023

So far, my experience with them has been pretty good. But in the last couple of days or so, my left hearing aid doesn't always turn on. I sent Audicus a text message yesterday but I never heard back from anyone. Also, the right hearing aid has degraded to where I don't hear as well. It's almost like my ear is stopped up.

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Response from Audicus

Hi Billy, we're sorry to hear you're having trouble with your hearing aids. A Hearing Aid Specialist will reach out ASAP to troubleshoot.

Verified purchase

Reviewed Nov. 10, 2023

I got a hearing aid from Audicus that's battery powered because I'm not always near where I can get to electricity. I got sort of the medium model, not the top model but not the bottom one, as I didn't need all the bells and whistles. I don't wear it every day and I don't wear it all the time. I keep it at work and I wear it at work. And I don't take it home. So far, it does what I need it to do, that is for me to hear individuals talking when I'm in a room where there are conversations. I'm happy with it and it allows me to work more efficiently.

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Customer ServiceStaff

Reviewed Nov. 9, 2023

I like Audicus. The reps were nothing but helpful. They called to make sure I received my hearing aids and that they were working well. They helped me with some adjustments and with deciding what kind of ear buds to use. I also got an email asking if I have any problems. The hearing aids work great. They only ran out of a charge once, and that was on a very long day. On a usual eight-hour work day, it's not a problem.

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Response from Audicus

Hi Shawn, thank you for taking the time to leave a 5-star review! We are thrilled that your new hearing aids are working well.

Verified purchase
PriceStaff

Reviewed Oct. 26, 2023

I like that Audicus has a Bluetooth feature in their hearing aids and a lot of the other ones don't. When my phone rings, I just hit the button on the phone and I can talk through the hearing aids. When I first got them, I went to the website to learn how to put them on and charge them. It walked me through. I put the hearing aids in the charger every night and it's never died out on me. It took a few days to get used to the hearing aids, but they are alright. I can hear things better. The TV is clearer. It used to seem a lot of people were mumbling. But now, they're clearer.

I'm happy with the price. I bought them for $1,600. Some friends of mine have paid $4,000 and my Audicus hearing aids do everything theirs do. There are a lot of over-the-counter ones out there that are from $199 to $1,100, but most of them don't have the Bluetooth feature. The only thing I don't like about my Audicus hearing aids is they're not loud enough. If I'm listening to a book on tape on my phone through the hearing aids, everything has to be quiet all around me. I couldn't mow the lawn and do that. I've even tried putting those shooting earphones that you put over your ears when I'm mowing the lawn but it still doesn't make them loud enough. I have AirPods and with my shooting headphones over them, I can mow the lawn and hear.

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Response from Audicus

Hi George, thank you so much for taking the time to leave a 5-star review. We are delighted to hear that you love your hearing aids.

Verified purchase
Staff

Reviewed Oct. 15, 2023

I have an Audicus hearing aid and I scheduled a hearing test because I think I need an adjustment. But I wanted to get an in-person hearing test instead of an online. So I'm not 100% happy with things, but I'm doing what I need to do to get that changed. Other than that, the hearing aid is handy and everybody I contacted with has been helpful.

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Response from Audicus

Hi Lemuel, thank you for sharing your experience. Once you have an in-person hearing test, we can help ensure that your hearing aid is tailored to your unique hearing loss. Please reach out at any time for assistance.

Verified purchase
PriceStaff

Reviewed Oct. 13, 2023

I spoke with a person at the office, and everything went well. The price was reasonable. Also, when I talked to the lady that represented the company, she told me that I could get the hearing aids for 90 days, and if I didn't like it, I could send it back. I've tried several over-the-counter hearing aids, and they function poorly. They raise the volume and nothing else. I don't like them. On the other hand, the one from Audicus is doing well, so far. I put it on charge every night, but it's always charged. All in all, I like Audicus better. It works well, and it's got three stages of volume. It seems to muffle out the outside noise too. The thing that goes in my ear is a little uncomfortable though. It's a little too big, but I'm gonna try to order some smaller ones to put on it.

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Response from Audicus

Hi Paul, we are thrilled to hear that your hearing aids are working well! Let us know if you need help making your hearing aids more comfortable, our Hearing Aid Specialists would be more than happy to help you troubleshoot.

Verified purchase
Customer ServicePriceOnline & AppStaff

Reviewed Oct. 11, 2023

Audicus offered the same kind of promises and performance as the other ones, but they had a free trial period which was the difference for me. I talked to the hearing specialist to complete the purchase. It was very easy to do and very good. They were very helpful. One of my big concerns was paying for the cost of the hearing aid outright. It's a chunk of change. And they said, "We can do an 18 months same as cash at no interest." And they made all the arrangements for me to get that medical credit card approved and put everything through. I would have preferred to know that the 18-month same as cash would require me to get a credit card, but I didn't mind getting it. I don't like to take out credit cards, but this one was useful and a half.

Audicus was very good with follow-up. They touched base with me a lot after I got them. And I got personal phone calls and much more useful was the direct emails I got. Whenever I had questions, I sent an email and they responded within an hour. So, they were very responsive. Where I could check the status of the hearing aids using the app, connecting over Bluetooth, is very useful. I can understand what people are saying without having to ask them to repeat it. My wife yells at me much less frequently, and the people at work and I interact a lot more easily.

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Response from Audicus

Hi Dennis, we are happy to hear that you're finding the hearing aids useful and that you are now able to understand others more clearly. If you need anything else, please do not hesitate to reach out. We are always here. to help.

Verified purchase
Staff

Reviewed Oct. 5, 2023

Very happy with your people. Dissatisfied with the info they are given. I am an engineer and easily master devices. I asked for a simple list of all the musical tones I might experience and the meanings and was told that it is not available. I know it exists, no software engineer would go without preparing one. Instead I am asked to describe the tones. I am NOT a musician and have no way of remembering what I hear when I am in a meeting or driving in the car or eating dinner. I would think the list would be helpful to your customer service reps. Come to think of it, they must have one if they ask me to describe what I hear.

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Response from Audicus

Hi Bruce, thank you very much for sharing your feedback. We are always working to have more useful resources available to customers to we'll keep this in mind and hopefully be able to come up with a solution that we can share soon.

Verified purchase
Staff

Reviewed Oct. 5, 2023

There was some confusion about how I returned the old hearing aids (from Audicus) for donation, but it was sorted out by Angela (who clearly deserves a salary increase!) and I am so very grateful. She kept in touch with me throughout and kept me up to date. I really am very grateful.

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PriceStaff

Reviewed Sept. 30, 2023

I like my hearing aids from Audicus real well. The price was more than I intended to pay, but it's well worth it. I've had more expensive ones, but I like these better. They're the best I've had. They've also called me a couple of times to ask if there's anything they could do for me. I had the hearing aids hooked up with my cell phone where I could talk through the hearing aids. But I didn't like that feature at all. My right ear is a whole lot different than my left side. My hearing aid on the right ear is always too loud. I have to turn them all the way down to the lowest setting or they'll squeal all the time. But the left hearing aid is fine.

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Response from Audicus

Hi Floyd, thank you so much for taking the time to share your experience and leave a 5-star review. If you are having trouble with feedback or volume, please do not hesitate to reach out. We are always here to help troubleshoot.

Verified purchase
Customer ServiceStaff

Reviewed Sept. 26, 2023

I love my new Audicus hearing aids. They are wonderful. What convinced me to buy at Audicus was the customer service was very good. The people that I talked to and handled the sale were excellent. I had to get a new pair of hearing aids when I lost one of them. When I got it, I was very happy because the programmer that put the hearing aid together called me and said, “I have to let you know your hearing has declined another 50% since you got your last pair.” I said, “I think it happened when I had the fall, because I had this horrible ringing in my ears. So, that's ok.” So, he adjusted them and I was glad he had called me, not just refilled the old prescription. I wanna get the hearing aids a bit louder. I have to talk to the people that handle that. But I hear fine.

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Response from Audicus

Hi Alexandra, thank you so much for taking the time to share your experience! We are always here if you need any help further adjusting the settings.

Verified purchase
Staff

Reviewed Sept. 26, 2023

Sharon's hearing aids from Audicus work well. We did a hearing test with them and it took about 20 minutes. It was thorough. Sharon doesn't like to wear her hearing aids very much. She wears them only when she's in court. It's just when she really needs to hear things. She got the middle-cost behind-the-ear ones because she needed them. She needed that much volume. We ordered some from Eargo and they weren't loud enough for her.

The hearing aids' quality is good. It's just like you're on stage and you're hearing somebody from a microphone. TV is a little better with that. So, we keep them on low. Then we can hear the same volume of TV. So, we were doing that for a while, but we haven't done that lately either. It's all right. It is what it is. We're glad to have anything that helps. As far as the people from Audicus, they followed up well and they were very nice people. They gave us a discount, too.

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Response from Audicus

Hi Jennifer, we are glad that Sharon's hearing aids work well for her. Thank you for taking the time to share your experience and leave a 5-star review.

Verified purchase

Reviewed Sept. 26, 2023

I worked with a hearing specialist and I had my ENT send over my hearing results. Then, they paired them and mailed the hearing aids to me. So far, the quality has been wonderful. I'm able to hear and engage more in conversations because I'm able to understand. So, it's been good. There are some features that I like and there are some that I dislike. And when I have the time, I'll try and work through that with our contact. I love that Audicus has an app that you can drown out and connect to various things. But I don't like that it beeps every time. I may be in a normal conversation and if a call is coming in, it comes in through the hearing aid and I can't keep engaged in the conversation that I'm in because they have "beep, beep" going on in the hearing aids.

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Response from Audicus

Hi Darnell, we are delighted to hear that you love your hearing aids. If you need any assistance customizing the features, please reach out. We would be more than happy to help you.

Verified purchase

Reviewed Sept. 26, 2023

Everything's been awesome with Audicus. I like the Omni and the rechargeable thing is wonderful. My first one was battery-operated but I've embraced the rechargeable thing because they work flawlessly and you don't have to worry about batteries. If something happens such as if I fall on the lake and these die, I've got back up with a battery-powered one. I always travel with an extra pair of glasses and an extra pair of hearing aids. The charge has been from the time I get up in the morning to the time I go to bed at night, which is usually a good 14 hours. And I have not had it die on me while I had been using them.

The Audicus hearing aids are a little bit different because you can hear not just what's happening in front of you, but side and back, too, which is a wonderful thing that the other ones didn't have. If somebody came up behind me and I was in their way in a grocery store aisle and they said something, I wouldn't be able to hear them with the previous ones often. These are much more bidirectional. Both the Omni that I have now and the hearing aid I had before still work but I'm sending them back to be upgraded to the current hearing evaluation that I had done by an audiologist so it’d be on the same plane as the one that I've got now.

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Response from Audicus

Hi David, we are so happy to hear that you love the Omni! Thank you for leaving a 5-star review and sharing your positive experience.

Verified purchase

Reviewed Sept. 26, 2023

For about a month, Audicus sent texts every week, asking if there was any problem or if I needed to talk to somebody. The follow-up was good. I have the hearing aid that fits on the back of the ear and I also got the little companion that you can put somewhere else and it transmits your hearing aid. But it doesn’t work as I hope. It's not very clear. When I go to sleep, I put the hearing aid on the charger and it's charged by next morning. I put it on about seven o'clock and I take it off about 6:30 and I haven't had any problem running out of charge. I had a hearing aid that I bought from Costco and I like Audicus better. It's more user-friendly.

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Response from Audicus

Hi Hakim, thank you for sharing your honest review. We want to make sure you are getting the best experience out of your hearing aids. Please reach out to help@audicus.com to troubleshoot your issues with charging.

Verified purchase
Customer ServiceStaff

Reviewed Sept. 24, 2023

My uncle used Audicus and he really liked them. I looked at Costco and a couple other little places, but Audicus seemed to have good deals and he really liked their customer service. We looked online and then we contacted them to ask more questions. Once we got all our questions and stuff answered, we went back online to purchase. I had some issues with making the purchase. I ended up calling them and talking to the guy directly to make the purchase.

My father lost his hearing aids though. We haven't had a chance to get them back yet. He went out of town. He has a house in Montana, but he's living in California. So, I thought he left them at his house in Montana. We went this weekend and they weren't there. We don't know where they went but when he did have them, it definitely made a difference. He seemed to be able to understand things a little bit better. It was easier for him to hear little details in speech. I would recommend Audicus. Their customer service was fantastic. They check up on us, at this point, maybe once a month. When we first got them, it was weekly just to make sure that he was doing well and everything was working and everything fits right. So, they seem to care about the customer, and that's appreciated.

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Response from Audicus

Hi Kalen, thank you so much for taking the time to share your positive experience with us! We are honored to work with both you and your uncle.

Verified purchase
Customer Service

Reviewed Sept. 20, 2023

I have had my new Spirit 2s for almost 2 weeks now and couldn't be more pleased. They came quickly and sound great. The noise reduction works well. The Bluetooth to my phone is a blessing and was easy to set up. It takes a lot of stress out of a phone call. Streaming media is nice too. The remote app works flawlessly for keeping up with battery usage, volume control and the different programs and adjustments. Automatic is the default program and I rarely change it. This is my third pair of aids from Audicus.

The original set was still working well when I traded them in and the other set I gave to a relative and they still work well too. Audicus has always exceeded my expectations with programming and support. I went to a lot of trouble to get my Insurance co. to approve Audicus as an approved provider because I did not want to purchase anywhere else. I did provide an Audiogram from my local Audiologist for programming. Thank you Audicus.

Kenneth **

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Verified purchase

Reviewed Sept. 14, 2023

I like the size of the Audicus hearing aid. Now that I have it, my hearing improved in some circumstances.

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Response from Audicus

Hi Alan, thank you so much for taking the time to share that your hearing improved with an Audicus hearing aid.

Verified purchase

Reviewed Sept. 14, 2023

My Audicus hearing aid improves the hearing in the ear that I wear it on and it's perfectly comfortable.

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Response from Audicus

Hi Stuart, thank you for taking the time to leave a 5-star review! We are thrilled that your hearing aid has improved your hearing and that you are finding it comfortable.

Verified purchase
Staff

Reviewed Sept. 14, 2023

Audicus made it easier for me to hear my grandchildren when they're talking. It's made it easier for me at work too because I can hear what people are saying around me. I have sudden deafness in my left ear, and a lot of times, I feel the person is mumbling and I cannot make out the words. Wearing the hearing aids helps, but it doesn't totally take that away. There are still times that I can hear, but I can't make out what's being said.

The hearing aids I got are rechargeable and easy to put in. They're exchangeable for the size of my ear, and I can change the volume up and down. The hearing aids work very well, and they are discreet because they're small. It just has a very thin, clear tube that I help put it in with, so my hair covers it up. Even if it sticks out a little where I'm putting it in, people still don't see it. I changed the bud that goes into my ear, and that worked good as well.

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Response from Audicus

Hi Debbie, we are absolutely thrilled that you are now able to hear your grandchildren! Thank you so much for taking the time to share your feedback and leave a 5-star review.

Verified purchase
Staff

Reviewed Sept. 14, 2023

My husband's hearing before using Audicus was very poor. He had struggled to understand what people were saying. He could hear that people were talking, but he just couldn't understand them. The Audicus hearing aids are rechargeable. When he has the hearing aids on, he hears better. We can make them louder by touching the buttons on the back of the hearing aids. I would recommend them to someone who's looking for a hearing aid.

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Response from Audicus

Hi Barbara, thank you so much for sharing your husband's experience. We are delighted to hear that his hearing has improved and that you would improve them.

Verified purchase
Staff

Reviewed Sept. 14, 2023

Most of the other hearing aid companies wanted to sell me a pair but I only have hearing loss in one ear. Audicus was able to provide that. Jesse, the rep, helped me get that. I emailed the specs I had from my hearing test. They were able to program it then they mailed the hearing aid to me. When it got lost, that same person, Jesse, was able to help me get a replacement. When I bought the first hearing aid, I did not buy the replacement warranty which was my mistake. But they gave me a significant discount for the second hearing aid. The hearing aid helps suppress the tinnitus.

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Response from Audicus

Hi Brian, we are so happy we were able to help you with your hearing needs! Thank you for taking the time to share your experience.

Verified purchase
PriceStaff

Reviewed Sept. 9, 2023

Great service. Second pair of hearing aids as I upgraded. Zero complaints. Pricey like everything else, but I do the monthly leasing option which made it happen for me. I’ve only had one malfunction in over 2 years, and it was taken care of to my satisfaction. I would absolutely recommend!

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Response from Audicus

Hi Maura, thank you so much for taking the time to leave a review. We are delighted to hear you love your new hearing aids.

Verified purchase
Customer Service

Reviewed Sept. 9, 2023

The last few times I have requested a call, I have not been called back. I am having issues with my hearing devices and I do not know what to do. They mute regularly. Also, they don’t sync correctly. The sound quality is increasingly getting poor and I clean them daily and change the earwax guards every few weeks to a month.

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Response from Audicus

Hi James, we are very sorry you are experiencing issues with your hearing aids. A Hearing Aid Specialist will reach out to you ASAP to help troubleshoot.

Verified purchase
Customer ServiceStaffDelivery & Shipping

Reviewed Sept. 8, 2023

This is my second pair of hearing aids from Audicus and my experience has been nothing but positiive. Shipping service is prompt and being able to talk to knowledgeable people on the phone really helps. Jessie was great in the sales department and Leigh Ann has been most helpful with customer service. My new Omni 2s rechargeable are very nice. I recommend Audicus to anyone when the topic of hearing aids comes up.

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Response from Audicus

Hi Steve, we are so happy you've had such a positive experience with the Audicus team and your Audicus hearing aids. Thank you for taking the time to leave a review!

Verified purchase
Staff

Reviewed Sept. 1, 2023

They sell a brand that is by the same company that I had bought from through my audiologist. So, I was able to buy my third pair of hearing aids for half the price. Plus, the service was a lot better. They were able to do adjustments remotely and do everything that an audiologist would have to do in an office. The reps are very helpful and responsive.

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Response from Audicus

Hi Glenn, we are delighted to hear you are happy with your Audicus hearing aids!

Verified purchase
Customer ServiceStaff

Reviewed Sept. 1, 2023

I took a hearing test online and it was pretty good. The hearing aids I got are much clearer. Also, I can answer the phone just by touching one of the buttons. They're easy fit too. I plug them in overnight to charge. I like not having to be yelled at that I need to put batteries in the hearing aids. These are much better than the traditional ones people get through an audiologist.

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Response from Audicus

Hi Jim, thank you for taking the time to leave a 5-star review! We are happy to hear you are enjoying your Audicus hearing aids.

Verified purchase
Customer Service

Reviewed Aug. 31, 2023

Audicus is the greatest thing in the entire world. They had a phone number to call and they set up a hearing test for me on the phone. I took the hearing test, then they gave me a number to call back and told me they could handle my hearing aids. I had them within five days. They feel perfect and there's no squealing. I can get a good four days out of the batteries and it's not difficult to change them. I've never had Bluetooth hearing aids and they're wonderful. The fact that I can control my volume through my phone is awesome. I can change it to wherever I'm at and if I'm streaming, I can stream with it. If it's a conversation in a noisy room, it'll help me pinpoint. Audicus have also checked back on me monthly to see how things are going and if there's anything I need. I work in a senior facility and I have been talking Audicus up big time.

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Response from Audicus

Hi Devon, thank you so much for taking the time to leave a review and share your positive experience with us. We are thrilled you love your hearing aids and look forward to continuing to support you.

Verified purchase
PriceStaff

Reviewed Aug. 19, 2023

I got online looking for hearing aids that were affordable and what the terms are because my mother lost her hearing suddenly because she was given an antibiotic that was toxic. She didn't lose it completely. I found Audicus just by shopping and comparison and they had the best prices, the best deals and the best payment plan without going into my credit rating. So, this was perfect. It was affordable and it was an overall good experience.

My mother loves the hearing aids. The charger is plugged in and we charge them every night when we take them out. One time, we had to leave because they were getting home repairs done and I didn't bring her charger with her and the hearing aids went dead within 24 hours. I thought they were gonna last for more than 24 hours, but they didn't. So, we just charge them every night. But the quality is great. They're working for her. They're also easy to take care of and easy to put in.

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Response from Audicus

Hi Nicole, we are so happy to hear that your mother loves her new hearing aids! Thank you so much for sharing your experience and leaving a 5-star review.

Verified purchase
Customer Service

Reviewed Aug. 17, 2023

My Audicus hearing aids are on the spendy side but I compared it to what a lot of other people pay and have paid in the past, and it's reasonable. Their customer service checked up on me and got back to me. The hearing aids are easy to figure out and more discreet. It's the piece that goes behind the ear and there's a thin wire that goes into the ear with the hearing aid. My hair covers it. The hearing aids are also better than what I've had. I can hear people when they talk and pick up. I've the hearing aids in from 6 o'clock in the morning till 10:00 at night and charge them every night.

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Response from Audicus

Hi Holly, we are so happy to hear your hearing aids have improved your hearing so much! Thank you so much for sharing your positive experience.

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Audicus Company Information

Company Name:
Audicus
Website:
www.audicus.com