Audicus

Audicus Reviews

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Selected for having one of the highest satisfaction rates for Best Customer Service and Best Experience with Staff
Audicus Reviews
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2x Award Winner
Selected for having one of the highest satisfaction rates for Best Customer Service and Best Experience with Staff

About Audicus

Audicus has four hearing aid models in a variety of price ranges. By selling directly to consumers, Audicus eliminates the need for a middleman. This lets it cut costs by as much as 70%. Audicus also offers a monthly membership program to help offset the initial cost of buying a hearing aid, allowing you to rent your hearing aids at a low monthly price instead of buying them outright. The company also has in-person clinic options in select U.S. locations.

Pros & Cons

Pros
  • Relatively affordable
  • 100-day money-back trial
  • Membership option
  • Audiology-grade devices
Cons
  • Profound hearing loss options only in stores
  • Must send away for repairs

Audicus Reviews

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    1 featured review
    How do I know I can trust these reviews about Audicus?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer Service

    Reviewed Aug. 31, 2024

    This is the second set of hearing aids I've got from Audicus. First one is good and this one's good, too. I'm well pleased. I'm pleased with their customer service too. I've had to send one of them up there to have them check it and they did that. It was also well done and reasonable. I'm happy. Everything is great and I use it every day.

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    Response from Audicus

    Hi, Gayle!

    Thank you so much for taking the time to tell us about your experience. Thank you greatly for trusting us with your hearing health twice! It is our absolute pleasure to stand with you on your hearing health journey.

    Please don't hesitate to reach out to help@audicus.com with any other questions or concerns.

    Verified purchase
    Price

    Reviewed Aug. 30, 2024

    We went to a traditional ENT office and had an evaluation for a hearing aid, then I went online to get more information because they were so expensive. The place I worked at offered a discount, so I called that company. I Googled that company and Audicus was one of the names that came up. I contacted them and compared what they marketed as they had, what their service was, what their equipment was, the warranty and followups. Getting all the followup and adjustments online was significant because we would be traveling about 40 miles every time we had a question. So we prepared for the service, cost and we felt that, unless we've been really duped, we got the better or the same equipment for half the price that a traditional ENT office charges.

    I have a niece that has a pair that she paid full amount for, and when we talk about our experiences, they're the same. My hearing aids help me hear better and not miss conversations. They are rechargeable, and they've never run out of the charge during the day.

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    Response from Audicus

    Hi, Geraldine!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled you found we could offer quality devices at a competitive price! And, we couldn't agree more. A price cannot be placed on convenience. Thank you again!

    Please don't hestiate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Staff

    Reviewed Aug. 30, 2024

    I've been using various hearing aids for 15 years, and from the advertising and reviews, Audicus sounded as though it would be a significant technology upgrade. I had three conversations with one of their sales reps and they were not pushy at all. It seemed like it was an honest assessment. The Audicus hearing aids are a huge upgrade for me. It was exactly what I was hoping it was gonna be and why I invested money early in a new pair.

    The voice search feature works well and the noise isolation works much better than I've had in the past. My previous hearing aids amplified so much background. It didn't filter it very well. They were annoying to use and marginally functional in some environments. I particularly have trouble with high frequency and noisy environments, but my Audicus hearing aids perform so much better. In all different environments, it allows me to pick out speech so much better. My wife's much more happy with me. It was also a plus that there were weekly follow-ups for the first part of it. I've been a hearing aid user, so part of it was not necessary, but it was reassuring and it gave me the opportunity to get the questions that I had answered.

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    Response from Audicus

    Hi, Martin!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled to hear you're pleased with our devices, staff, and service! It's our absolute pleasure to stand with you on your hearing health journey.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase

    Reviewed Aug. 26, 2024

    I tried a competitor, compared the two, and Audicus is a better hearing aid. I've had them for 3 months and I like them. It's easier in restaurants. I can adjust them on my phone, so I'm much more comfortable. I can block out some of the loud noises and focus on speech. That's the biggest difference. I can now hear softer spoken people easier as well.

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    Response from Audicus

    Hi, Ed!

    Thank you so much for taking the time to tell us about your experience. We are thrilled to hear the hearing aids are improving your life! Thank you for trusting us on your hearing health journey.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase

    Reviewed Aug. 25, 2024

    I've got bad hearing and Audicus seemed to be the least problematic of all those that I tested. I didn't have as tinny a sound with them as I did with the others. I ordered them online and gave them a copy of the hearing test, and they shipped the hearing aids. I don't hear well enough for them to make a big enough difference. I'm still having trouble so I'm about ready to send them in to see if they can increase the volume.

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    Response from Audicus

    Hi, Fred!

    Thank you so much for taking the time to tell us about your experience. We can certainly help with that! We can reprogram your hearing aids to a new hearing test, send through a remote adjustment for an increase in volume/clarity, or increase your volume/clarity in house.

    Please don't hesitate to reach out to help@audicus.com for assistance.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 22, 2024

    The support I have received from Gina ** has been outstanding. Every question and issue has been addressed promptly. I have complete confidence in her effort and ability to answer and address any issues. My hearing aids needed to be reprogramed for my hearing loss. I submitted my Audiogram and the hearing aids were reprogramed to match.

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    Response from Audicus

    Hi, William!

    Thank you so much for taking the time to tell us about your experience. We are absolutely thrilled your service and interactions with our team has been so wonderful! Thank you greatly for your kind words.

    Please don't hesitate to reach out to help@audicus.com with any other questions or concerns.

    Verified purchase

    Reviewed Aug. 22, 2024

    I’m loving all the new features on these hearing aids compared to my Spirit ones that I’ve put in the mail back to you today. In fact, I’m still adjusting to how much more sound the Omnis pick up so I’m still adjusting for all the different settings. Thank you for suggesting these!

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    Response from Audicus

    Hi, Elaine!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear you're enjoying the functionality and enhanced technology of the Omnis!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Staff

    Reviewed Aug. 12, 2024

    I did Audicus’ online hearing test and they seemed professional and decently priced. My dog ate one of the hearing aids and I just ordered a new pair. They've been great. When I'm in a crowded room, it’s always an effort for me to hear with a lot of noise in the background to hear up close. They have a phone app and I can choose an option that will automatically set them so that I can hear better in a crowded room and I like that I can hear my phone in my hearing aids even though no one else could hear my phone. It’s much nicer to hear so that’s a huge impact. It’s a good product, rechargeable and easy.

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    Response from Audicus

    Hi, Betti!

    Thank you so much for taking the time to tell us about your experience. Oh, how wonderful! We are absolutely thrilled to hear the hearing aids are allowing you to engage in conversations again and stream calls and audio directly into your hearing aids.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Staff

    Reviewed Aug. 11, 2024

    Audicus provided me all the information at home, and it was easy. They've been very helpful. The machine is wonderful. I can hear things I didn't even know were there before. So, I'm very pleased with the product. On my left ear which was the most deaf, the instrument died and they repaired it without pause, and I was very pleased. It just took a couple days. If you can afford Audicus and need to hear, you should get one.

    I could have paid a lot more. I could have paid a lot less and probably gotten a piece of junk that lasted a week. Luckily, I could just barely afford the Audicus hearing aids. I'm very pleased. Because I was going to church in different places not knowing what people were saying, and now, I know. The most important element to our understanding of the Heavenly Father is to hear his voice. So, that's an interior thing. That has nothing to do with exterior voices. I can confirm that what he's been telling me interiorly is true on the outside.

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    Response from Audicus

    Hi, Robert!

    Thank you so much for taking the time to tell us about your experience. That's wonderful! We are thrilled you are able to engage with your community again, and that you've had a frictionless experience with us thus far.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    PriceOnline & App

    Reviewed Aug. 8, 2024

    I liked Audicus' price and reviews. I can change the way it works and sounds through the app is the good feature I like. I enjoy being able to hear a bit better.

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    Response from Audicus

    Hi, Brandon!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled to hear you are enjoying the way your hearing aids are improving your life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Online & AppStaff

    Reviewed Aug. 8, 2024

    I did a lot of research with a lot of the online companies and Audicus could fit into my payment plan and work out with what I needed so I went with them. There was a hearing specialist who helped me complete the order and the fitting was pretty simple. I did an online hearing test and they used that data to read what I would need and shipped them to me.

    I like the hearing aids. My hearing seems to be a little bit better and they have the Bluetooth ability, so my phone calls can stream right into my hearing aids versus dealing with the phone. I love those features. Also, these are rechargeable and I don't have to mess with batteries. They stay charged for a good 18 hours or better. I recently took a long trip with my scouts and I was on a train for almost 20 hours and they held up most of the time before I had to dig out my charger in my bag and charge them on the train. But there are a couple of things on the app where I have an issue once in a while.

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    Response from Audicus

    Hi, Tammy!

    Thank you so much for taking the time to tell us about your experience. We are so thrilled to hear your hearing aids are improving your life!

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns (Hearing Remote App functionality, adjusting Sound Settings/Equalizer, etc).

    Verified purchase
    PriceStaff

    Reviewed July 30, 2024

    I bought a pair of hearing aids before from Audicus and I like their price. I recently purchased from them again on their website and the specialist I had was responsive. I have my hearings aids for six months now and its quality is equivalent to my old pair. I wish the part that fits behind your ear was a little thinner to make them a little more comfortable, but thy're okay.

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    Verified purchase

    Reviewed July 30, 2024

    I purchased from Audicus because of the price and because they had a program where I pay by the month. It was a lease arrangement and that was more attractive than buying the hearing aids outright for thousands of dollars. I did hearing tests online and did most of the process on the phone. But I ended up not keeping the Audicus hearing aids because the noise reduction didn't work as well as another pair of hearing aids I had.

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    Response from Audicus

    Hi, Mike!

    Thank you so much for taking the time to tell us about your experience. Though we are sad to see you go, we are so grateful to have had you as a client! Should you ever desire to return, we would be thrilled to assist you with navigating the Hearing Remote App sound functions to reduce that background noise.

    Please don't hesitate to reach out to help@audicus.com with any questions or concerns.

    Verified purchase
    Price

    Reviewed July 30, 2024

    I was looking for a hearing aid that would be programmable and Audicus has a unique setup -- not just a generic increase in sound but a unique setup in terms of frequency. It was expensive, but it was significantly less than the prescriptions through an audiologist. Also, there's a Bluetooth so it connects with my phone, which is a good feature.

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    Verified purchase
    Staff

    Reviewed July 26, 2024

    Kristen ** was wonderful and I highly recommend her. She spent the time to make sure the aids were working properly and took the time to explain how they work. She was very kind and caring. She is a real asset to the company. I know I can count on her for honest answers to my questions and concerns.

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    Response from Audicus

    Hi, Richard!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled to hear your time with Audicus has been so wonderful and that Kristen has been so helpful!

    Please don't hesitate to reach out with any questions or concerns to help@audicus.com

    Verified purchase
    Customer ServicePrice

    Reviewed July 19, 2024

    Audicus is a good company and they have done me good. They were cheaper, quick to respond, and I've had good quality out of these hearing aids. I've been able to hear things I have not been able to. I got Bluetooth so I could talk connected through my phone, to phone calls. I could do video streaming and adjust it to TV settings.

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    Response from Audicus

    Hi, Daniel!

    Thank you so much for taking the time to tell us about your experience thus far. We are thrilled to hear how much you are enjoying your hearing aids! We're immensely proud to be a part of your hearing health journey.

    Please don't hesitate to reach out with any questions or concerns to help@audicus.com.

    Verified purchase

    Reviewed July 11, 2024

    I've been dealing with Audicus for many years now, and they're still good. I have trouble hearing, and I was hoping I could get the ones that could connect directly to my phone via Bluetooth, but the ones I have don't do that. Besides that, my hearing aids work okay, and it's good to be able to hear what people are saying.

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    Response from Audicus

    Hi, Sally!

    Thank you so much for taking the time to tell us about your experience. We're so glad your hearing aids are improving your life!

    Should you need any assistance (connecting your Spirit 1s with Bluetooth for calls and audio, etc.), please don't hesitate to reach out to help@audicus.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2024

    I hear better with my Audicus hearing aids when I'm out in public. Although sometimes, when there's a lot of people, it can be hard to hear what someone is saying clearly because I hear a lot of background. And a lot of times, I feel like I'm talking to someone on a microphone but I can see the difference when I take them out and when they're in. The Bluetooth feature is nice when somebody's calling me, rather than everyone be able to hear what's being said and I have to put it on speaker phone. I don't have that problem anymore. When I go into a store and I don't wanna listen to the music they have, I can put on YouTube and listen to a teaching, and I can listen to that while I'm doing what I'm doing and nobody else but me can hear it. My ears itch frequently when the hearing aids are in, but it's a part of it all. Overall, it works good.

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    Response from Audicus

    Hi, Ernie!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled to hear your hearing aids are working so well for you thus far!

    Should you ever need assistance (toggling through manual programs for different environments, ear lotions/lubricants, etc), please don't hesitate to reach out to help@audicus.com.

    Verified purchase

    Reviewed July 3, 2024

    The Audicus hearing aids work. I can hear better. They're also durable. I have the back of the ear type and the only thing I don't like about them is, I wear hats and sunglasses and they always bump them. But other than that, so far, I like them. They come with a charger. I normally just plug them in at night and they're charged by morning. They usually last over 12 hours and that's good. I also have a Bluetooth in my phone, too and that's nice. But sometimes it's a pain because I Bluetooth my music to my radio in my truck, and sometimes it goes back and forth. So I have to disconnect them. But I'd recommend them. I lease them for 100 bucks a month and that's a good option to have.

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    Response from Audicus

    Hi, Brian!

    Thank you so much for taking the time to tell us about your experience. We're thrilled your hearing aids are working so well thus far!

    Should you ever need assistance (fit suggestions with hats and sunglasses, Bluetooth, etc.), please don't hesitate to reach out to help@audicus.com.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 3, 2024

    My experience with Audicus has been great. They have always been willing to help whenever I had an issue, and they were very professional and accepting. I couldn't have asked for better people. Ray was always making sure that I understood everything, making sure we were on the same page. Having to do things over the phone sometimes could be a little difficult, but they made it seem like a breeze, getting the adjustments. It was a frustrating thing, but they kept asking the right questions, and I understood what they meant and what I needed to do. I'm very pleased. Also, when I was in prison, Audicus was the company we dealt with. They always had supplies on time when I needed them and that was very appreciated because, in prison, everything moves really slowly. Dealing with Audicus, was always a two-week deal and done. Never a month or a few months. It's also very affordable.

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    Response from Audicus

    Hi, Jeffery!

    Thank you so much for taking the time to tell us about your experience. How wonderful that your hearing health journey has been so fantastic with us in both environments! This is fantastic news. Thank you for your kind words!

    Please don't hesitate to reach out to help@audicus.com should you need further assistance.

    Verified purchase

    Reviewed July 3, 2024

    I looked at four other companies and decided on Audicus for its pricing. I purchased from the website but I also called and talked to the reps. They weren't too pushy. We discussed which one would be best for me. I did the hearing test online so I didn't do it with the rep but he discussed the results with me. The hearing aid made my life better. The Bluetooth works great and I’ve not had the hearing aid die. It’s rechargeable and holds the charge as long as I need. I like it best that I pay monthly for the program, which was what sold me on it.

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    Response from Audicus

    Hi, Amy!

    Thank you so much for taking the time to share your experience with us. We're so excited to hear the hearing aids have improved your life! It's wonderful to know Audicus Premier has worked so well for you.

    Please don't hesitate to reach out to help@audicus.com for further assistance.

    Verified purchase
    Staff

    Reviewed July 3, 2024

    The hearing specialist was very good. He was informative. He ran through the entire process for me, talked about all the products, and was able to help me set everything up. I completed the purchase online, and everything has been great so far. The hearing aids are top-notch, and I like the streaming feature.

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    Response from Audicus

    Hi, De'Ja!

    Thank you so much for taking the time to tell us about your experience. We're thrilled to hear your hearing health journey with us has been so lovely thus far!

    Please don't hesitate to reach out to help@audicus.com for any assistance.

    Verified purchase
    Staff

    Reviewed July 3, 2024

    I got ahold of Audicus at the place in Manhattan, and the audiologist was fantastic. She was really intelligent, and she knew all that she was doing. She helped me. I got ahold of the hearing aid and kept it for over a month. Depending on how often it was used, I had to change the batteries. It's a fantastic hearing aid, but I had to turn it back in because I had some problems about constructing it. I have a brain problem and for me, it was too difficult.

    The hearing aid does everything, but it's better for somebody who's a little more experienced than I am. I don't do much with it, and I don't go out of the house. Overall, I'd tell people to use Audicus because they're really good, and the stuff that they came up with are really fantastic. I'd probably go back and get a more simple thing from them when I'm in a better medical position because I'm not doing very well medically now.

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    Response from Audicus

    Hi, Alexander!

    Thank you so much for taking the time to tell us about your experience. We are so sorry the hearing aids weren't a good fit for now, but are thrilled to hear your experience was so lovely. We would love to have you back whenever you are ready. Please, feel better soon!

    Please don't hesitate to reach out to help@audicus.com for any assistance.

    Verified purchase
    Staff

    Reviewed July 3, 2024

    Audicus made it easier for me to stay in contact with other people. A lot of times in conversational speech, I could hear sounds, but I couldn't make out what the other person was saying. I took the hearing test, then I talked with a specialist and decided on what to do. The hearing aids make it easier for me to hear and it makes me more functional as far as conversation with other people. I'm still having problems somewhat with it seeming too loud sometimes, but I'm working through that. Most of it is just that I haven't been able to hear the sounds.

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    Response from Audicus

    Hi, Pamela!

    Thank you so much for taking the time to tell us about your experience. We're so thrilled your hearing aids are improving your life!

    Should you need further assistance, please don't hesitate to reach out to help@audicus.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 17, 2024

    This is my second set I bought through Audicus. This is a Professional and Friendly Company. They helped me with my setup when I was having problems and resolved the issue. Raye called and texted to make sure I was a satisfied customer. And I am! Any time I'm asked about my hearing aids I recommend Audicus.

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    Response from Audicus

    Hi, Alan!

    Thank you so much for taking the time to share your experience. This is phenomenal news! Thank you greatly for your kind words, and we are thrilled your hearing health journey with us has been so pleasant thus far.

    Please don't hesitate to reach out for any assistance to help@audicus.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2024

    I have appreciated the service and the hearing aids. Whenever I call someone will help me. The service from everyone has been great. Friendly helpful and professional! The hearing aids are so much better than the ones I had before. Thank you all! I know I will have more questions as I go along! Thanks again.

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    Response from Audicus

    Hi, Shirley!

    Thank you greatly for taking the time to tell us about your experience so far. We are so thrilled to hear you are enjoying your hearing aids and thank you so much for your kind words!

    Please don't hesitate to reach out with any questions or concerns to help@audicus.com.

    Verified purchase
    StaffDelivery & Shipping

    Reviewed June 6, 2024

    Having been HoH from youth this group is a dream come true! I despised having to take time off to do hearing aid maintenance I knew I could handle and now I get everything shipped to me. Added bonus of both sets I’ve had rock beyond what I could have ever expected as a profound HoH person.

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    Response from Audicus

    Hi, Karen!

    Thank you so much for taking the time to tell us about your experience. It's so wonderful to hear we've been able to help you in your hearing health journey!

    Please don't hesitate to reach out with any questions or concerns to help@audicus.com

    Verified purchase
    PriceOnline & App

    Reviewed June 2, 2024

    I purchased my Audicus hearing aid from their website and it was easy to do. It has improved my hearing dramatically and I like that they are on off automatically when being charged. I also like that the phone app allows me to adjust for whatever environment I'm in. The price was reasonable, too.

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    Response from Audicus

    Hi, Jerold!

    Thank you so very much for taking the time to tell us about your experience. We are so thrilled to hear you're enjoying them thus far!

    Please don't hesitate to reach out with any questions or concerns at help@audicus.com.

    Verified purchase
    Online & AppStaff

    Reviewed June 1, 2024

    Audicus has been pretty good. I really like the fact that you could pay monthly for the hearing aid, versus selling out a whole mortgage claim that I don't have. I purchased it online and their website was really user-friendly. The hearing aid has changed everything in my day-to-day activities. I used to work in a very loud attraction and it made it so I was able to hear everything. I didn't have to scream, "What?" at the guest every five seconds. My roommates have also noticed a difference. I can hear things and I can understand what people are saying. It's given me my freedom to be a 27-year-old person again and I don't have to keep staring at people's mouths when they talk.

    It's comfortable, too. I took out the retainer clip things that keep it in and I haven't had really any issues with that. It doesn't fall out and I forgot about them. I have the rechargeable hearing aid and the longest I've worn it is 12 hours. I didn't have to recharge it and I still have maybe 5% but it lasted me until I got home. The Bluetooth is my favorite feature and the fact that I can change the different settings depending on where I am. They have an app and you can do it through the hearing aid. So if you press the dial up or down buttons, it'll change the settings if you hold it. Then with my phone, I can pick the specific setting if I want.

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    Response from Audicus

    Hi, Beck!

    Oh, this is so wonderful to hear! Thank you greatly for taking the time to tell us about your experience. We are so excited to know they hearing aids are improving your life.

    Please don't hesitate to reach out with any questions or concerns at help@audicus.com.

    Verified purchase
    Customer Service

    Reviewed June 1, 2024

    I put the hearing aids in every now and then when I get a chance. And I gotta call Audicus because I don’t know how to use them. I need somebody to even show me how to put them in so that things will stay in. But I can't put it on Audicus because I got, at least, two calls from them. I just haven't had a chance. I tried to call customer service one or two times and I didn't get connected. I got turned off and one of those times, I got interrupted. I just need to follow up more.

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    Response from Audicus

    Hi, Frank!

    Thank you so much for taking the time to tell us about your experience. We would be happy to help!

    If it is easier for you, please email help@audicus.com. The customer service representative and you can arrange a time for a phone call to get you fully comfortable and onboarded with your hearing aids.

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    Audicus Company Information

    Company Name:
    Audicus
    Website:
    www.audicus.com