Audicus Reviews

The price was right and I got to pick the colors. I was happy with that. The hearing aids are totally customizable. I can adjust the sound out of it according to what's comfortable and the situation. They're rechargeable too. They perform quite well, and much better than the previous hearing aids that I had. So I'm happy with them.

The hearing aid seems to work okay and has made a slight improvement on my life. It has the standard features and some Bluetooth streaming, which I wanted. It’s a good bang for the buck, at least compared to other ones I've looked at. I’m going to give Audicus a try and if all goes well, I’m going to keep it.

I went to Miracle Ear and did the hearing test, then I found out it was gonna be $7,000 for the hearing aids. I took a picture of the test, then I purchased an Audicus on the phone with the most wonderful woman named Paige. Their price was much better than Miracle Ear's, and Paige was perfect. Everything she did was made sense, and there was no pressure at all. I sent her the test I got and I received my Audicus hearing aids relatively quickly. I'm reasonably happy. They work fine, and they hold a charge for the day, but I don't wear them every day. Also, I have charging stations in both my houses.

Audicus told me they had special engineering that they utilize in their technology that was unique. I took what they sent me but I wasn't pleased with the quality. The way that they fit in my ears seemed to be an issue with me. It's got this little plastic deal that you stick off in there and it didn't fit my ear canal properly. Also, I didn't get to hear like I was expecting to. It didn't do what I was wanting to get done. I sent the hearing aids in for Audicus to replace them and they had a hearing specialist talk to me. We did a video Zoom call so they could see how it was going in my ear. I told them that it was not working for me.

Lost my right hearing aid and had it replaced under the extended warranty. The transaction was very smooth and the turnaround time was very very short. I was concerned that it would take a long time but it didn’t. I am very satisfied with the service I received from the customer service representative at Audicus.

I was completely satisfied with the service and the quality of my hearing aids. The service was very professional and personal. I was contacted by a company representative shortly after I see if I required additional help. I am very satisfied with my hearing aids and it was a pleasure dealing with this company. I would recommend this company.

I used Audicus a few years ago. I had my ears test on Audicus, and I got their hearing aids. So, when I decided it was time to get new hearing aids, I went to Audicus. To be able to take the hearing test on the site seemed a very cool thing. When I play my grand piano, I have to take my hearing aids off because there's reverb going on in the hearing aids that's unpleasant. There's supposed to be settings for music, and I haven't figured out what that is. I just haven't sat down and read the book, so I need to do that. But I've not had any problems with the hearing aids. I can hear what people are saying. I still have trouble hearing what my seven-year-old is saying sometimes, but I hear her much better than I used to. I also noticed that I can hear better in church, but maybe they changed their system.

I have the Omni hearing aids, and so far, they have been working very well. They were an upgrade from the Clara that I had before. The Omni has the Bluetooth, and I can use the phone better now and all the Bluetooth amenities that go along with it as far as streaming things. So, I've been very pleased with the Omni. It seems to be improving my hearing.

My Audicus hearing aids fit well and they're very light. They have the outer part and another one that goes on the inner canal. The outer part sits on top of and behind the ear. It's extraordinarily light to the extent that one of them blew off. I charge them once a day. They've got a nice little clam shell carrying case box, and you take the hearing aid off at night, and you insert it into a charging base and it charges. By morning, it's all set to go. As far as the customer service, I've talked to one person at Audicus, and she was very knowledgeable and was able to answer my questions or connect me to the right person.

The Audicus hearing aids are very easy to use. I'm getting used to them. Sometimes I don't even know I have them on. The quality of the hearing aid is very good. Their customer service is very good too. They're very attentive. When I first got them, I got emails from them. They were there if I needed something. They also gave me a number.

I had a set of Beltones and one of them went bad, and I priced those and it scared me to death. So, I started shopping around and I ran onto Audicus hearing aids and they were rechargeable and had a lot of good things about them. So I thought, "Well, we'll give it a try." I like them really well so far. I like the recharging and I like most everything about them. I need to get some more tips that goes in my ears. I need to order those from the factory. Also, you can't get the recharging box that came in open. You gotta have three hands. It's terrible. I got tape on part of it and I try to open the lid while you push the button.

I got in contact with Audicus as well as another one. Audicus offered me a free trial period to try them out. I found them receptive. I'm happy with them. I went to a local audiologist and they performed the hearing test, and I sent the results to Audicus. I've had email contact with the Audicus' specialist and it seemed pleasant and responsive. Audicus took the test that I had done locally and calibrated the hearing aid to that test.

I came across various brands of hearing aids and Audicus offered the best deal. They offered $100 a month and at the end of the 18 months, the hearing aids are mine or I can upgrade them and just continue on with the same program. I thought this was an interesting approach. The hearing aids fit very comfortably and can be adjusted. I had them adjusted once and they work fine. The feature that I was interested in was the fact that it has something to deal with the tinnitus that I suffer from and that was very excellent. Also, I'm able to selectively hear what's necessary. It cuts out all secondary noises, which is very important. I'm very satisfied.

I don't like the quality of the Audicus hearing aids. I don't like the sound quality. The product doesn't work properly. It's unforgiving. There's also a lot of howling. Sometimes I also couldn't get ahold of anyone at Audicus.

I was offered $200 trade-in credit for my old Audicus hearing aid 'Oro.' He suggested it is too old to spend money on repair which can cost $100-200. I was reluctant to invest in a new one, but decided I'd rather get $200 credit toward the new purchase. The new one I was purchasing was $1000. Audicus gave $100 off coupon. The salesperson told me my final price would be $700. When I sent out my old one, I got $100 credit. I wish I had recording of the phone conversation, but I don't. Either he made a mistake when he said $200 for trade-in, or he was mis-informed, I feel I probably not have purchased a new one if I had known that I'll only get $100 credit. I would have had repaired as I initially planned. That's why I called Audicus. To get my old one repair. It was rarely used, it just broke when battery leaked. Other than that, it was fine. I'd like to get my old one repaired (before your technician dump it away) and I'll return my new one.

I ordered the Audicus hearing aids online and I got them in a timely manner. They work with my cellphone and I can talk to people over the cellphone with them. Also, if I wear them all day, they last three days and if I wear them for two, three hours, they would last a week. I'd tell others to try Audicus.

I ordered the Spirit 1 both ears. I submitted an up to date hearing test, placed the order and received them within a week. Units worked well with no issues. Note: this is my second set. I did consider another brand with a longer warranty but l do not buy any products made in China.

I lost my first pair. When I contacted customer service for advice, they told me I would have to buy a new pair. I was offered a good discount and received them. I would recommend them to a friend or anybody quickly. I am very pleased with Audicus as a company.

My Audicus hearing aids seem to be doing what I expected them to. They are good. However, if I need any personal assistance, I have to get online or call somebody. There's no store available anywhere. That, I didn't realize when I bought them and that I don't like. But so far, I haven't needed anybody.

Audicus is a good company. I'm having some difficulty with hearing it as well as I should be able to hear from them. But I'm gonna get in touch with them too, because I've narrowed down the issue. One of my issues is an irregularly shaped canal in my right ear. I negotiate that. There's a couple of ways, I think, that that could be done. And I just wanted to get some experience with these hearing aids before I wanted someone to shoot the trouble with me on it too. I've had good follow-up with Angela. I like the hearing aids. They're not hard to wear.

The hearing aids are real comfortable. They have a rubber cover over the part that goes in the ear and they don't hurt.

This is the third or fourth type we've tried and the hearing aids are awesome. Barbara is very happy with them. She only hears in one ear and when she puts them on, she's almost back to normal function.

Not a big problem yet but of note: the charging station for my aids does not always charge both right and left aid equally. Most times it’s fine. But three times it has not charged them fully. One time charged at 60 percent and the other at 90 percent. So, I just think it’s weird.

I've set max volume with the HearingRemote app. I've also maxed bass mid, treble trying to get more volume. No help. Tried the following: (Bass, mid, treb) 5 5 5, 5 5 1, 5 5 -5, 5 1 -5, 0 5 0, 5 3 1, 5 0 0, 5 1 5, 5 2 0, 5 2 -2, 3 3 1. All of the above with rt/left sliders at max volume and focus, noise, enhance at 75% - no help. This is in a 15'W 40'L 10'H room with the speaker at one end 15 ft from me. When she speaks softly I can't make out 4 out of 5 words but people farther away from her then I can hear her OK. My best guess: If the aids were on a radio volume control that went from 1 to 10 and was set at 5 I would want to set the rt aid to 6 and the left aid to 7. Hopefully the volume can be increase. **** I tried my old Claras in the same room with the same speaker and they had about 25% greater volume.****

I recently upgraded from Clara to Spirit 2. Love the Bluetooth capabilities and the app. The clarity is so much better. I have tinnitus and found an app to Bluetooth various white noise. Makes it so much better! Very happy with my new Spirits. Customer service could not have been better.

I was referred to Audicus by a friend who has been wearing their hearing aids for about a year. I found the staff the most helpful, and the product of high quality with excellent instructions and support via emails (I found the videos particularly helpful). In addition, I think the price was very reasonable, considering how much I had heard that hearing aids cost. I would highly recommend Audicus!

I get good service & support. I get calls back if I have a problem as well as quick response. They helped me with the order of my New hearing aids, which is my 3rd pair from Audicus and they are really effective. I would recommend Audicus to anyone who might ask.

When my old hearing aid quit, I struggled to understand what people were saying. I placed my order with Audicus - I had dealt with them before - and within a few days I had my new aids delivered to my door. I definitely recommend this aid. Thank you Audicus.

I called Audicus and told the rep what I wanted. They had a product that was built by a reputable manufacturer and it was less than some of the other comparable stuff out in the market that I was able to get pricing on over the internet. So, because they had a good price on a product that worked for me, I bought it. I have a complete loss in one ear, and the other ear, a small partial loss. They were willing to sell me one hearing aid for the ear that still has hearing. I didn't have to buy a pair of them because I couldn't use a pair. They did the tuning up and then, they shipped the hearing aid to me. They explained how to use it and sent me a booklet that explained it. I read it and I used the hearing aid and it works. I got the rechargeable kind and I don't care about Bluetooth. If it happens to be in it, I have no idea how to use that. The hearing aid helps depending on the circumstances. If we're in a noisy restaurant, I don't hear as well as if I'm in a quiet room.

I've been with Audicus for about five years. They were pretty quick and I was satisfied with the time they sent my hearing aids. They sent them out within a few days. They were on top of it. My hearing aids helped my work life a lot because I don't miss things in meetings. I can listen to things, I can talk on the phone, and I can listen to music and sports. The hearing aids are rechargeable, which I like as I am not a big fan of useless batteries. The charge holds up to 12 hours. I like the Bluetooth feature too.

I know this is for the hearing aid. I have found them to be serviceable for my needs. It's important to reveal that my opinion is as a user only. Speaking with any representative of Audicus will bring each individual clarity. I want to commend Alexandra. She was very helpful during my process of decision. I had many questions. I likely asked them redundantly. She never wavered her patience. She remained available over a long course of time. I was convinced I needed help with my hearing. Now I have gone on from that experience knowing I made the correct decision. Thank you Alexandra.

The Audicus hearing aids have been great. This is my second set of hearing aids from them and I'm happy with them. In fact, I could have had my insurance pay for my hearing aids, but I didn't like the ones that the hearing aid company chose and it was way more or I was gonna have to pay way more. So, I went with Audicus. I'm totally happy. I paid out of pocket. It also has a reasonably good price.

It seemed as if they were really listening to what I said, and I felt sure if I had a problem I would be able to talk to someone about it who would listen and do their best to help me with my concerns. THey seemed very knowledgeable, and urged me to call with questions anytime I needed to.

I'm having trouble with the right ear hearing aid and I had to send it back. I can't seem to put a hearing aid in there and it just annoys me. But I kept the left one in and it has done okay. Then, I saw they had an upgraded model called the Spirit 2. So, I upgraded to that one. I'm happy with my hearing aid. It's small and it fits well. It's well-made and it works well. I've gone into my pool a couple of times with the first one 'cause I forgot to take it out and it still survived. Try Audicus. It's a good product and they give you enough days to try it out.

So far, my experience with them has been pretty good. But in the last couple of days or so, my left hearing aid doesn't always turn on. I sent Audicus a text message yesterday but I never heard back from anyone. Also, the right hearing aid has degraded to where I don't hear as well. It's almost like my ear is stopped up.

I got a hearing aid from Audicus that's battery powered because I'm not always near where I can get to electricity. I got sort of the medium model, not the top model but not the bottom one, as I didn't need all the bells and whistles. I don't wear it every day and I don't wear it all the time. I keep it at work and I wear it at work. And I don't take it home. So far, it does what I need it to do, that is for me to hear individuals talking when I'm in a room where there are conversations. I'm happy with it and it allows me to work more efficiently.

I like Audicus. The reps were nothing but helpful. They called to make sure I received my hearing aids and that they were working well. They helped me with some adjustments and with deciding what kind of ear buds to use. I also got an email asking if I have any problems. The hearing aids work great. They only ran out of a charge once, and that was on a very long day. On a usual eight-hour work day, it's not a problem.

I like that Audicus has a Bluetooth feature in their hearing aids and a lot of the other ones don't. When my phone rings, I just hit the button on the phone and I can talk through the hearing aids. When I first got them, I went to the website to learn how to put them on and charge them. It walked me through. I put the hearing aids in the charger every night and it's never died out on me. It took a few days to get used to the hearing aids, but they are alright. I can hear things better. The TV is clearer. It used to seem a lot of people were mumbling. But now, they're clearer.

I have an Audicus hearing aid and I scheduled a hearing test because I think I need an adjustment. But I wanted to get an in-person hearing test instead of an online. So I'm not 100% happy with things, but I'm doing what I need to do to get that changed. Other than that, the hearing aid is handy and everybody I contacted with has been helpful.

I spoke with a person at the office, and everything went well. The price was reasonable. Also, when I talked to the lady that represented the company, she told me that I could get the hearing aids for 90 days, and if I didn't like it, I could send it back. I've tried several over-the-counter hearing aids, and they function poorly. They raise the volume and nothing else. I don't like them. On the other hand, the one from Audicus is doing well, so far. I put it on charge every night, but it's always charged. All in all, I like Audicus better. It works well, and it's got three stages of volume. It seems to muffle out the outside noise too. The thing that goes in my ear is a little uncomfortable though. It's a little too big, but I'm gonna try to order some smaller ones to put on it.

Audicus offered the same kind of promises and performance as the other ones, but they had a free trial period which was the difference for me. I talked to the hearing specialist to complete the purchase. It was very easy to do and very good. They were very helpful. One of my big concerns was paying for the cost of the hearing aid outright. It's a chunk of change. And they said, "We can do an 18 months same as cash at no interest." And they made all the arrangements for me to get that medical credit card approved and put everything through. I would have preferred to know that the 18-month same as cash would require me to get a credit card, but I didn't mind getting it. I don't like to take out credit cards, but this one was useful and a half.

Very happy with your people. Dissatisfied with the info they are given. I am an engineer and easily master devices. I asked for a simple list of all the musical tones I might experience and the meanings and was told that it is not available. I know it exists, no software engineer would go without preparing one. Instead I am asked to describe the tones. I am NOT a musician and have no way of remembering what I hear when I am in a meeting or driving in the car or eating dinner. I would think the list would be helpful to your customer service reps. Come to think of it, they must have one if they ask me to describe what I hear.

There was some confusion about how I returned the old hearing aids (from Audicus) for donation, but it was sorted out by Angela (who clearly deserves a salary increase!) and I am so very grateful. She kept in touch with me throughout and kept me up to date. I really am very grateful.

I like my hearing aids from Audicus real well. The price was more than I intended to pay, but it's well worth it. I've had more expensive ones, but I like these better. They're the best I've had. They've also called me a couple of times to ask if there's anything they could do for me. I had the hearing aids hooked up with my cell phone where I could talk through the hearing aids. But I didn't like that feature at all. My right ear is a whole lot different than my left side. My hearing aid on the right ear is always too loud. I have to turn them all the way down to the lowest setting or they'll squeal all the time. But the left hearing aid is fine.

I love my new Audicus hearing aids. They are wonderful. What convinced me to buy at Audicus was the customer service was very good. The people that I talked to and handled the sale were excellent. I had to get a new pair of hearing aids when I lost one of them. When I got it, I was very happy because the programmer that put the hearing aid together called me and said, “I have to let you know your hearing has declined another 50% since you got your last pair.” I said, “I think it happened when I had the fall, because I had this horrible ringing in my ears. So, that's ok.” So, he adjusted them and I was glad he had called me, not just refilled the old prescription. I wanna get the hearing aids a bit louder. I have to talk to the people that handle that. But I hear fine.

Sharon's hearing aids from Audicus work well. We did a hearing test with them and it took about 20 minutes. It was thorough. Sharon doesn't like to wear her hearing aids very much. She wears them only when she's in court. It's just when she really needs to hear things. She got the middle-cost behind-the-ear ones because she needed them. She needed that much volume. We ordered some from Eargo and they weren't loud enough for her.

I worked with a hearing specialist and I had my ENT send over my hearing results. Then, they paired them and mailed the hearing aids to me. So far, the quality has been wonderful. I'm able to hear and engage more in conversations because I'm able to understand. So, it's been good. There are some features that I like and there are some that I dislike. And when I have the time, I'll try and work through that with our contact. I love that Audicus has an app that you can drown out and connect to various things. But I don't like that it beeps every time. I may be in a normal conversation and if a call is coming in, it comes in through the hearing aid and I can't keep engaged in the conversation that I'm in because they have "beep, beep" going on in the hearing aids.

Everything's been awesome with Audicus. I like the Omni and the rechargeable thing is wonderful. My first one was battery-operated but I've embraced the rechargeable thing because they work flawlessly and you don't have to worry about batteries. If something happens such as if I fall on the lake and these die, I've got back up with a battery-powered one. I always travel with an extra pair of glasses and an extra pair of hearing aids. The charge has been from the time I get up in the morning to the time I go to bed at night, which is usually a good 14 hours. And I have not had it die on me while I had been using them.

For about a month, Audicus sent texts every week, asking if there was any problem or if I needed to talk to somebody. The follow-up was good. I have the hearing aid that fits on the back of the ear and I also got the little companion that you can put somewhere else and it transmits your hearing aid. But it doesn’t work as I hope. It's not very clear. When I go to sleep, I put the hearing aid on the charger and it's charged by next morning. I put it on about seven o'clock and I take it off about 6:30 and I haven't had any problem running out of charge. I had a hearing aid that I bought from Costco and I like Audicus better. It's more user-friendly.

My uncle used Audicus and he really liked them. I looked at Costco and a couple other little places, but Audicus seemed to have good deals and he really liked their customer service. We looked online and then we contacted them to ask more questions. Once we got all our questions and stuff answered, we went back online to purchase. I had some issues with making the purchase. I ended up calling them and talking to the guy directly to make the purchase.

I have had my new Spirit 2s for almost 2 weeks now and couldn't be more pleased. They came quickly and sound great. The noise reduction works well. The Bluetooth to my phone is a blessing and was easy to set up. It takes a lot of stress out of a phone call. Streaming media is nice too. The remote app works flawlessly for keeping up with battery usage, volume control and the different programs and adjustments. Automatic is the default program and I rarely change it. This is my third pair of aids from Audicus.

I like the size of the Audicus hearing aid. Now that I have it, my hearing improved in some circumstances.

My Audicus hearing aid improves the hearing in the ear that I wear it on and it's perfectly comfortable.

Audicus made it easier for me to hear my grandchildren when they're talking. It's made it easier for me at work too because I can hear what people are saying around me. I have sudden deafness in my left ear, and a lot of times, I feel the person is mumbling and I cannot make out the words. Wearing the hearing aids helps, but it doesn't totally take that away. There are still times that I can hear, but I can't make out what's being said.

My husband's hearing before using Audicus was very poor. He had struggled to understand what people were saying. He could hear that people were talking, but he just couldn't understand them. The Audicus hearing aids are rechargeable. When he has the hearing aids on, he hears better. We can make them louder by touching the buttons on the back of the hearing aids. I would recommend them to someone who's looking for a hearing aid.

Most of the other hearing aid companies wanted to sell me a pair but I only have hearing loss in one ear. Audicus was able to provide that. Jesse, the rep, helped me get that. I emailed the specs I had from my hearing test. They were able to program it then they mailed the hearing aid to me. When it got lost, that same person, Jesse, was able to help me get a replacement. When I bought the first hearing aid, I did not buy the replacement warranty which was my mistake. But they gave me a significant discount for the second hearing aid. The hearing aid helps suppress the tinnitus.

Great service. Second pair of hearing aids as I upgraded. Zero complaints. Pricey like everything else, but I do the monthly leasing option which made it happen for me. I’ve only had one malfunction in over 2 years, and it was taken care of to my satisfaction. I would absolutely recommend!

The last few times I have requested a call, I have not been called back. I am having issues with my hearing devices and I do not know what to do. They mute regularly. Also, they don’t sync correctly. The sound quality is increasingly getting poor and I clean them daily and change the earwax guards every few weeks to a month.

This is my second pair of hearing aids from Audicus and my experience has been nothing but positiive. Shipping service is prompt and being able to talk to knowledgeable people on the phone really helps. Jessie was great in the sales department and Leigh Ann has been most helpful with customer service. My new Omni 2s rechargeable are very nice. I recommend Audicus to anyone when the topic of hearing aids comes up.

They sell a brand that is by the same company that I had bought from through my audiologist. So, I was able to buy my third pair of hearing aids for half the price. Plus, the service was a lot better. They were able to do adjustments remotely and do everything that an audiologist would have to do in an office. The reps are very helpful and responsive.

I took a hearing test online and it was pretty good. The hearing aids I got are much clearer. Also, I can answer the phone just by touching one of the buttons. They're easy fit too. I plug them in overnight to charge. I like not having to be yelled at that I need to put batteries in the hearing aids. These are much better than the traditional ones people get through an audiologist.

Audicus is the greatest thing in the entire world. They had a phone number to call and they set up a hearing test for me on the phone. I took the hearing test, then they gave me a number to call back and told me they could handle my hearing aids. I had them within five days. They feel perfect and there's no squealing. I can get a good four days out of the batteries and it's not difficult to change them. I've never had Bluetooth hearing aids and they're wonderful. The fact that I can control my volume through my phone is awesome. I can change it to wherever I'm at and if I'm streaming, I can stream with it. If it's a conversation in a noisy room, it'll help me pinpoint. Audicus have also checked back on me monthly to see how things are going and if there's anything I need. I work in a senior facility and I have been talking Audicus up big time.

I got online looking for hearing aids that were affordable and what the terms are because my mother lost her hearing suddenly because she was given an antibiotic that was toxic. She didn't lose it completely. I found Audicus just by shopping and comparison and they had the best prices, the best deals and the best payment plan without going into my credit rating. So, this was perfect. It was affordable and it was an overall good experience.

My Audicus hearing aids are on the spendy side but I compared it to what a lot of other people pay and have paid in the past, and it's reasonable. Their customer service checked up on me and got back to me. The hearing aids are easy to figure out and more discreet. It's the piece that goes behind the ear and there's a thin wire that goes into the ear with the hearing aid. My hair covers it. The hearing aids are also better than what I've had. I can hear people when they talk and pick up. I've the hearing aids in from 6 o'clock in the morning till 10:00 at night and charge them every night.

Everything I've had from Audicus has been excellent. The reps are polite and quick to answer my questions, if I have any. They call and follow up. They're very competitive with their prices, and the hearing aids themselves are the best I've had. This is my third pair and they're, by far, better than the others I've had. The first pair I had was behind the ear, like these are, and that was six years ago. The latest ones I had before my Audicus hearing aids were in the ear ones. They were nice, but with Audicus, I can be in a crowd or in the car, and I can hear very well with them, which I couldn't with any of my other hearing aids.

I have used Audicus hearing aids for about 2 years. Since technology changes so fast, I researched an upgrade. Your response time was quick, explanation through, and pricing reasonable. I received my new aids quickly and they are definitely better than my previous pair. Service has been very good.

The batteries don't last very long on these Audicus hearing aids and I keep putting them in to charge. It says it's supposed to last 72 hours. If I wear it for six hours a day or five hours a day, that's at least three or four days before I should put it in the charger. But if I put it on in the morning, by the end of the day, it's already giving me the tone that the battery is going dead. They come with a cheap, little plastic holder and I have to plug it in to charge it. It doesn't have a built in battery that would charge up as well so they sent me a separate charger and now I got two pieces with an umbilical cord to have a battery that plugs into the holder, which is a big case.

I lost my hearing aid about a month ago. My extensive search proved unsuccessful. Since I had insurance on my hearing aids I contacted your company and was given instruction on how to get a replacement. I paid the $300.00 on-line on July 31. To date, I have not received the replacement or heard word of its status.

BEWARE OF THIS COMPANY AND ITS FRAUDULENT ADVERTISING. My mother ordered hearing aids. She was told she can return the hearing aids within 30 days for a full refund including prepaid shipping. When it came time to return, the prepaid shipping wasn’t provided - had to ask for it. Then they said after the return is received it will take 40 days to get a refund. No where did they mention that a refund would take 40 days to process. Why does it take 40 days? Because they want to use your money to fund their business. Shady company - beware!

I went to a store in Florida and had a test done there. And with Audicus, I did one on the phone. I had the feeling that the one that I did at a store was a little more accurate than the one done over the phone. At the store, you're more directly attached to the machine that was sending the tone and you're only about 6 feet away from the guy sending. But on the phone, who knows how much disturbance and static there could be.

I'm on my third-generation hearing aid with them and I'm very happy. They are among the highest-quality hearing aids that I've looked at. They're a lot better than the ones available at big box stores. The one I have has Bluetooth capability. I can also use it as a Bluetooth receiver, put it in the middle of a table and hear everybody. Although I would rather have my unassisted hearing back, it's very good and it's noticeable when I don't wear them. Without them, I struggle in social situations where there's a lot of noise.

Audicus' reps were nice. They try to do what they could, but they're limited by what they have. They offered me, they said, their superior hearing aids. And it was discounted against its ordinary price. I had heard of them and responded to them because they were presumably a lower-cost hearing aid. But they weren't cheap. I went to their offices at the time. And that was fine. I got the hearing aid from them. Audicus' hearing aids were fine with volume, but they didn't make words any clearer. I also tried another set of hearing aids from a different company, and they work better for me now. I've written about I wanted to return the hearing aids before my 45 days ran out. But I haven't heard back about that. My 45 days are soon to run out.

When I looked online, I saw the possibility of having adjustments made remotely, which seemed a good option for me. Especially since it's a very difficult thing to arrange shipping to and from the island. I took an Audicus phone hearing test, Audicus used that, and I went ahead and placed an order for some Spirit hearing aids figuring that the advantage of having the remote adjustment was significant for me. Also, because they have the capacity to be independently adjusted for each year. So, I went ahead and bought them. I traveled to the States. And when I arrived, they were there where I would stay, and I just picked them up, read the instructions and started using them. The instructions are clear. And I got help by phone readily when I needed it, so, that made it all smooth.

I had a good experience all the way through with Audicus. I had been to see an audiologist. I showed them what the audiologist said, what I needed and they provided it and all was well. They provided good support and they kept in touch.

This is my first time with hearing aids and so far, I'm happy with the quality as well as the customer service. The Audicus reps stayed on top of me during the adjustment period for about the first month. I would hear from a representative a couple of times a week. They asked me if I had any questions or if there were any issues. I'm pleased with the purchase. I don't have to change out batteries. It has a charging port, which is my favorite feature.

So far, Audicus has been very good to me. My hearing aids are little. They fit behind my ear. They work their way in to being fit nicely. They had said in the instructions that you could trim the little stem that curls up in your ear to make them fit better. I didn't bother to do that, and they form themselves now to my ear. Now, they just pop right in there. I like my hearing aids. My mother has an old type of hearing aid that fits all inside of her ear. It covers up all inside of the ear there, and they're hard to get in and out. I don't have any problem with mine at all.

I was expecting total volume amplification. The sound increase was very subtle but distinctly noticeable on frequencies I have not heard in years. Loss of the higher frequency range occurred from high decibel level job related damage. My wife finally helped me overcome my denial of the problem. Very fortunate to have picked Audicus. Their high rating is well deserved.

When I started shopping for hearing aids I was careful to buy something that was a true hearing aid and not just an amplifier. I chose Audicus because they required an online hearing test. I have now spent several thousand dollars and continue to pay them 198 every month. When I got to the point of qualifying for a new pair of aids, I lost one of them. Audicus charged me $199 for the lost aid before they would send my my free updated pair even though they told me that they do not recycle and re-issue returned aids. My wife says that they help. I don't really see it much myself. I could have purchased aids from a brick and mortar store for less than I have spent; however, that money is gone. I will continue to *rent* these aids from Audicus until I find a better solution.

With every individual contact I've had with Audicus I was treated with Respect and Honesty and Offered the chance to ask questions I hadn't even thought of. Every Contact simply 'makes me a new Friend.' I was looking at other Manufacturers and did a Trial on another Device which was 'Top Line' and after I returned it I had the 'Trial' with an Audicus and it was the same except in Price! I hope our Friendship lasts a long time!

This is my 3rd set of hearing aids. First set was DIA2, updated to Claras which were digital, after 3 years with those I have now updated again. These are great hearing aids for me without spending a fortune. Easy, take a free hearing test and they will contact you. No pressure and very informative on the phone. They will assist you in picking the correct hearing aid and financial options if needed. Great company and highly recommend.

I like my Audicus hearing aids 'cause I can use my phone with them. That's convenient. The hearing aids work fairly well. They seem well made. The only complaint I have is the background noises are loud. My brain's gotta get used to hearing again but it seems sometimes the background noise will drown out what I'm trying to listen to. I found that driving in the car, I have to take them out 'cause the truck noise drowns everything out. Listening to music, even in a quiet place, it doesn't sound right. It's distorted. But listening to my phone through them is amazing.

I went online looking for hearing aids and Audicus was the first one that called me back and sounded good. I took a hearing test and it was a little intimidating at first. But when I got on my big desktop computer, it worked okay. The hearing aids came in the mail a few days later. The wire sticks out of my ear sometimes if I don't get it all tucked in and that looks a little weird. But other than that, I like them. I wear them every day. I plug them in at night and they hold all day.

Audicus has been very helpful in setting up my hearing aides. I had problems, connecting to my cell and tv and they were very patient and helpful. They also also provided maintenance tips for me. These have been the best hearing aides I have purchased so far.

I went online, did research on hearing aids, and asked my doctor. He looked at the different ones that I showed him, and he pointed to the top two on my list. He said, “They're solid. That's a good way to go.” I paid 1,800 for a pair of Audicus hearing aids and the product's been great. My mother doesn't want to wear them though. She's old school, and hearing aids in that generation was a sign of weakness. Other than that, she notices a great difference with them on. The one problem is the left one has so much feedback, and it's hard for her. We've troubleshot it a couple times, and my son, the tech one in the family, said, “It won't stop feeding back.” The right one is fine. The left one just needs to be tweaked, but I haven't had the time to send it back.

I ordered my first set of Audicus Clara hearing aids in 2020 and the service and hearing aids were great then. Both have only gotten better in the intervening years. Just received my new Omnis yesterday and cannot be more pleased. If they are as reliable and relatively trouble free as my first set, I'll be back in three years for the latest technology.

I received the Spirit hearing aids on 26th. After opening the aids, charging them, installing the hearing app, found that the right hearing aid did not work. I immediately called for assistance and found that no one was available until Tuesday, the 30th to offer help. On Tuesday, an agent offered to replace the aids and due to my inconvenience offered an upgrade to the charging Spirit aids. I received the aids on Monday June 5th. The aids do not allow me to understand my wife's voice and I am scheduled with an Audicus audiologist later today. If the audiologist cannot improve the Spirit performance, I will be returning them.

I liked Audicus' description of the product and the pricing. Ray in the Customer Support provided outstanding customer service. Well-explained, and all my questions were answered. Maryann, the audiologist, was helpful. I got the rechargeable hearing aids which is a better way to go for me. I'm pleased with the recharging and the life of the charge. I would recommend somebody to get it.

I recommend Audicus. I started with the first hearing aids company to contact me, and that happened to be a local, has-an-office, has-an-audiologist company with $5,400 hearing aids. They were perfectly good, but I didn't know how much it was when I went in and who on earth would spend $5,400 to get hearing aids? Audicus was the next thing I tried, and I announced to both parties, “I'm trying these out. I will try multiples." Audicus has a trial period, so I was happy to take advantage of it and their people are fabulous. Also, I knew there were cheaper options, but I decided, for once, I would not be the cheapest person on the planet, and I got them. They're comfortable, and I can hear better. The hearing aids help with understandability. I can hear someone talking but I don't know what they're saying to me.

My Audicus hearing aids are a little tinny, but they seem to be working all right. Audicus has been very good and helpful to me and I have no complaints. In fact, I lost one of my hearing aids, and they recently replaced the one I lost. They said I had insurance on my hearing aids, but I still had to pay $150. I sent the other one back and they paired both of them and programmed them and then sent them back. I only use them as a backup. I have the VA hearing aids by Phonak that I use on a daily basis. In the evening, when I charge them, I'll go ahead and break out the Audicus hearing aids. Everything seems to be working good.

These hearing aids are very reasonably priced and definitely make my life better because I can hear everything that is being said. This is the second set of hearing aids purchased from Audicus. They have called to make sure I am happy with them, that is called good customer service.

I'm glad I purchased the hearing aids. They're working fine. Before having the hearing aids, I could hear, but sometimes I had difficulty distinguishing. The hearing aids made what I listen to much clearer and distinct. I like these because they are rechargeable. I can easily place them in the charger, and they're good to go the next morning. The features are very simple and basic. Put the hearing aids on the back of my ear and in my ear canal, and you will learn that you can increase the volume a bit and while you have them on.

I like using the app but it doesn't work half the time. With the hearing aids, I can hear a whole bunch more but I can't understand it. It's almost like it's distorted. I have to turn them up so loud especially in a room where I'm in a meeting with a bunch of folks, and I've got a lot of background noises when I turn them up loud like that. If I can get these little bugs worked out, I would be very satisfied.

Purchasing my Audicus hearing aids was extremely easy. I had to take the test twice. I like the idea that they wanted to make sure that it was that much hearing loss. Since having Audicus, I can hear quite a bit better than I could before. I love that I don't get the whistling and feedback with these at all when I get close to something. I can also hear a lot of the mids and higher tones a lot better. I also enjoy the Bluetooth part. It gives me hands-free options. When I'm driving, it makes it a lot easier. They're also rechargeable. I work 14 to 15 hours a day and they stay charged all day long. I've never had them go dead on me.

I'm very happy with my Audicus hearing aids. It seemed to be at the right price point. It was not ridiculously over the top relative to the standard hearing aids that would have been prescribed. It was also easy to get, once I paid the money. At first, it was whistly and robotic sounding and had all sorts of issues. But, the audiologist made some adjustments. It's very rare that I even get a whistle with the wind. It's changed my ability to hear that I don't have to ask people to repeat themselves more and that's when I have them in. In a loud environment, I might have to once or twice, but not like before.

I went with Audicus for the features versus price. We reviewed the hearing test on what the different hearing aids would and wouldn't do. I got the Wave model and it's battery-powered. They work well but they're certainly not a cure-all. They definitely make an improvement with the hearing though. I'm happy with them.

The hearing aids pick up other sounds and sometimes, they're uneven. They get loud, they get soft. But they're better than nothing, and they were inexpensive. Also, Audicus had a plan that if I joined it, they would replace the hearing aids. At a hospital, I pulled my mask off and the hearing aid went flying. Everybody looked for it but we couldn't find it. Audicus replaced it for a low fee. Audicus has been considerate and kind. They gave me a good hearing test.

Audicus has good pricing for real hearing aids. I purchased mine online. I got an audiogram from a local audiologist and I provided Audicus with that. That was all I needed to do. They went ahead and followed my audiogram in setting the hearing aids up. This is my third set of hearing aids. My dog chewed up my earlier pair. Fortunately, I bought the insurance. I just took a picture of the chewed-up hearing aids and they sent me new ones. My first set of ear hearing aids was not from Audicus and I paid almost $6,000 for those things. The actual real specs were better on the Audicus hearing aids than the one I paid six grand for.

Audicus was able to decipher what I needed even with the hearing aid company marking the results of my hearing test. I was impressed that they could do that. And I saw that their prices were a lot more reasonable than on what were on there. And they have a good quality product. The ones I bought before, I like the remote because I could adjust it. But the ones I have now, I could do it through my phone. That's a good feature. I just keep my phone on me. And they have a Bluetooth option, but I already have a Bluetooth headset. I can hear other singers better. And in meetings in large rooms, I can hear people better and make out what they're saying. I've been happy with the service that the Audicus people have given me. They told me about different options that I could get. I like their personal attention and that I could talk to somebody about questions, and they've been very helpful.

Audicus had the most reasonable price and flexible payment plan. The hearing aids are a bigger change than what I've seen growing up with my grandfather. My grandfather's hearing aids were huge, bulky and just there. Now, you have to look at my ear to know that I have a hearing aid in and I like that. Sometimes I have the hearings connected and I use them as Bluetooth and I could talk on the phone through it and listen to music.

I didn't want hearing aids that go over the ear. I chose the Audicus ones because these have the little buttons that go in the ear which was what I wanted. It was a good experience. The hearing aids are just a little bit of a struggle for me to put in than any previous ones I had, but I am doing well. I'm satisfied.

The hearing aids helped me to increase some voice. When I wear it, the sound seems a little bit louder than before. But I still don't hear very clearly. When I picked up the first hearing aid model, it was not good. So I changed it. The smaller one seems to fit well. When I reach out to Audicus, the call is fine. But sometimes, the rep speaks a low voice and I cannot catch it.

I went online to purchase hearing aids from Audicus and I didn't have any problems. I put the headphones on and did the testing. So far, I like my hearing aids. The first couple of weeks I had them, the battery would go, "Eeep," and they would shut off. So I knew you had to replace the batteries. Now, for the last couple of weeks, I've been using them for 8 to 10 days, and I noticed there was a drop in the volume. But I was surprised they didn't shut off and say, "Hey, put it in a new battery."

I have bought two sets of hearing aids from Audicus and have been very satisfied with the quality & performance of both sets. Their sales & service people have been great to work with over the last 6 years. They make sure that they know what my questions & problems are and fulfill my needs & expectations fully.

I am currently waiting on a response since April regarding my account from Gina. She stated that she would get back to me regarding the circumstances of my account. I lost the earpiece and due to circumstances, I can no longer afford the 69.99 a month. Please contact me as soon as possible regarding my count.

You have been very helpful and explained how to use and set up my Bluetooth to my hearing aids. You called me and offered help. I didn’t have to call you. The hearing aids work so much better than my old ones.

We leased these hearing aids for my Mother-in-Law because of our dissatisfaction with purchasing the previous ones from an established dealer. We understood that they could be upgraded after 18 months. In fact, when the time came there was no possibility to upgrade without first finding someone to do a hearing test. Your agent told us to go to Costco. We will. We just joined, and plan to buy Grandma the ones that Consumer Reports rates the best...Yours aren't even mentioned. These Audicus hearing aids are only attractive because of their BlueTooth capability and the lease option. The App which is not yours is deficient and the lease was a hoax.

I can't say enough good things about the product and customer support. These are top flight hearing aids (I've shopped around and at the big box stores) and, in terms of sonic quality, features and price, you'd be hard pressed to find better hearing aids than Audicus, regardless of price.

I went online, then I received a call from one of the associates of Audicus and she walked me through my purchase. After I received the hearing aids, I got a phone call from a young fellow there asking me if I got them, had tried them out, and if they were working. He's supposed to call me back in a week or so and check up on me. Other than that, I'm getting used to adjusting the hearing aids and I'm going to have a remote adjustment done. I'm still in the testing phase and I'm working with trying the different ear dome sizes. I've got that pretty well worked out, so I'm going to need to order a few replacement pieces. But other than that, everything's great.

I like the quality of Audicus, their options, and the price, as well. The two things I like best about my hearing aids are the Bluetooth component and the ability for it to adjust to different environments. Everybody has also been easy to work with. They've seemed receptive to answering any questions I have. They were very good. I had an incident where my right hearing aid was chewed up by a dog, because he somehow got into my case, and they replaced it within four days. It was remarkable, so I was more than happy with that.

Customer service is superb. The two reps I talked to know everything. They called be back in a timely manner. Their hearing aids are unbelievable. They're very reasonably priced. I got three-year unlimited service. If anything goes wrong, they send it back for $198. I can hear all kinds of sounds now. I used to walk outside and not even hear the birds chirping. Now inside the house when the windows are closed, I hear them. I'm absolutely thrilled with Audicus and would recommend them. They made it much more pleasurable to live and experience things 'cause I hear the whole world around me.

Audicus is a very good hearing aid. The price was 100% better, and the hearing aid itself was better. It has different volumes. I use it all the time. When it got blocked, I sent it in and Audicus fixed it. It has enhanced my hearing and I'm very satisfied with it.

Audicus had a special going. It was $500 off. However, the website was hard to navigate for me. But once I was getting serious about purchasing, I had a person I could talk to, I could email. The hearing aid has Bluetooth features that did not work. Audicus offered to let me send them back in to be fixed. But I wanted to get through my trial period first to see if I liked them, which I did not. I sent them back. They have a little piece of plastic that is supposed to help hold them in your ear. That was more annoying than anything else. Because it kept popping out, making it look like you had something sticking out of your ear. I heard sounds better, but I did not hear words better, which is why I returned them. I haven't heard back from Audicus about my refund. I'm not thrilled with them.

Purchased the Wave hearing aids. Great quality at a fair price. I couldn't believe all the sounds I was missing. Rechargeable batteries last forever. Easily hidden. No one knows I am wearing them. Calibrated to audiology report w adjustable 5 point volume. Service is excellent. Received aids in 4 days! I could not be happier with Audicus and their great customer service and super quality. I have been married 50 years and now have no excuse about not listening to my wife. I can't even tell her the batteries are dead. Ha ha!!

great customer service! The quality of the hearing aids are fantastic. I purchased my last hearing aid from Audicus and had it for 3 years and recently lost it in a traffic accident. I was already aware of the quality of the hearing aid, and the customer service so I decided to buy from Audicus again.

The team really stepped up when I decided to upgrade my in the ear hearing aids. I now have over the ear aids as Kristen suggested, and they are so much better than the in the ear aids. Long story short I'm very pleased with my new aids. The team at Audicus are a pleasure to deal with. Thank you so much!

Hello, while I am generally happy with the service from Audicus I do have some minor issues. First, I had originally requested the medium perforated domes, and now am being sent the medium solid domes. The second is that I was told that my subscription includes a new pair of hearing aids each calendar year. I believe that date has come and gone, and I still haven't received the new set. Please update me on both of those matters, thanks.

I am pleased thus far with my new hearing aids. Samantha was very helpful to us during the test and ordering phases but we felt the urgency of pressure sales in her correspondence. Not her fault. She was doing what she was paid to do.

I ask you to be very wary of signing up for the monthly contract. In my case the hearing aids were approx $1800 outright but I took the monthly plan at $138 per for 18 months or $2,480. The plan covers a quarterly supply of replacement ear pieces, drying stuff, wipes as well as the ability to return the devices should something happen. They would replace them if required….My issue is the $300 they want to close-out the contract once the 18 months are up…. They DON'T mention that unless you really read the fine print…. I’ve already paid $2,480 for $1800 devices…Now they want $300 more…Total ** and I will NOT recommend Audicus to anyone….Why does everything always have to have something that makes an otherwise decent product SUCK!?

My Audicus is amplified. But you pick up other noises sometimes that you don't want. I'm in the living room, watching TV, for example, and I hear my wife cooking and washing dishes in the kitchen louder than I do the TV. I know there are different settings on this, but I don't know how to do that. I’ve read about it in that little pamphlet, but I don't know how to go from program to program. I just know how to turn it off and I know how to charge it.

I'm not sure I'm getting the best quality hearing response I can… maybe something with more channels of response. I have issues with VOIP phone calls. Conversations in restaurants can be an issue. Variations from day to day in acuity are also an issue.

I basically have received NO support for my hearing aid issues, yet, they continue to charge me for inferior products!! To say that I'm dissatisfied is insufficient... Audicus basically sucks for service and I am looking for a replacement asap!! You suck!!!

The salesperson was easy to work with by phone. He explained the options, cost and payment options. The descriptions online were detailed and easy to understand and the hearing test was fast and easy. My new Audicus Omni hearing aids arrived quickly and worked perfectly - much better hearing now than my old hearing aids and smaller, less visible. I called to have the volume range adjusted and received the fix on my cell phone. The Audicus downloadable phone app easily applied the changes to my hearing aids. I can hear the audio on my TV now with a much lower volume setting and I don’t have to ask my wife to repeat things as I did before. Customer service has called twice to make sure everything is working well. I made a good choice.

I had a representative from Audicus by the name of Kayla and she answered all my questions and troubleshoot any problems I was having to get the best possible experience.

Purchasing through them was excellent. The hearing aids I got are of excellent quality. I like the Wi-Fi connection. I had a way more expensive set that was mainstream, and the Wi-Fi connections were very erratic. The Audicus hearing aids don't have that issue at all. It's been very pleasant in that way. I highly recommend them. I've sent multiple people to them and they've all been pleased.

I got my hearing aids through a hearing specialist at Audicus and it was excellent dealing with that person. The quality of my hearing is excellent too. But the rechargeable batteries are no good. They don't wanna charge.

I purchased the Omnis in early 2023 which are a huge upgrade from the Claras I purchased in late 2018. Comfort, sound quality and ease of use are all huge improvements. Comfort is #1 as the Medium Open Domes are about 1/3 the size of the older model. My ear wax produced is much less as a result and my ears are no longer itchy or flaky. Sound Quality is off the charts better - rivaling my $400 Bang & Olufsen over the ear earphones.

Friendly professional staff. They couldn’t have been more helpful in making my buying experience a positive one. The new hearing aids are amazing. Even though I have been using hearing aids for some years, the new mini CIC delivered an improved clarity I hadn’t expected. I’m looking forward to enjoying my new level of hearing with family and friends.

Audicus cut right to the chase, gave me the price, and gave me better options for financing than the other companies I looked into. Everything about my experience with them was better than the ones that I had beginning with another company that I just dropped because it got too sketchy. The most impressive part was, there was one person who texted me on a Friday afternoon and asked if it was okay if he called me up. I told him I was a bit busy at the time and asked if he could call me on Monday. Then on Monday morning, he texted me again and asked if it was a better time. So the rep at Audicus was very courteous and very thoughtful about your own time.

My family was telling me that my hearing was getting poor, so I went online and I found a couple Eargo and Audicus and a couple others, and I just picked Audicus. I took the hearing test a couple of times to try to get a baseline of where my hearing was. Tyler was the salesperson and John is the technician, and I've been really pleased with them. They're great guys. I'm still kinda working into the hearing aids, trying to get them adjusted correctly. According to John, I have a mild to moderate hearing loss since sometimes, they're hard to adjust until you start noticing a difference. I still have a few days before my 45 days is up, so I'm hanging in there to see if I can get them adjusted.

I like that the hearing aid has a Bluetooth ability, so I can listen to music. My hearing is much improved.

The rep from the Audicus sales department was extremely diligent in following up and making sure I understood the process, explaining the costs and all that good stuff. I'm only using the hearing aids now for a couple of weeks but they've improved my ability to hear. It’s performance is what I expected. I need them primarily to hear my family when they talk to me after work. And I'm in sales, so I'm in and out of client meetings and I wear them to the client meetings but generally, in the mornings or late evenings, I don't have to wear them. There's an app on my phone where I can control the hearing aids from the Bluetooth feature. But I don't use that because I don't wanna be disturbed by phone calls ringing in my hearing aids every time my phone rings.

My new hearing aids are a definite step up. I purchased the Omnis and it feels like it did when I got my very first hearing aids and discovered how much I was missing. Kayla has been outstanding at following up with me and helping me when I needed help getting my aids set up. The price is right, too. I used to use a private audiologist who charged double the price and more. The care I get is as good as what I got with my private doctor. The only difficulty I have with online service is finding a local provider who will test my hearing without insisting I buy their hearing aids.

The Audicus Wave is a top notch hearing aid with excellent features and a reasonable price that equals or exceeds other more expensive hearing aid. Audicus customer support is excellent. My only complaint is the UPS shipping, which is always late.

The sales staff and the support staff were great to work with. They were very knowledgeable about my older hearing aids (Wave) and my new (Spirit) hearing aids. I believe their online hearing test is very practical. I’m satisfied with their fast shipping and package tracking. I’m a satisfied customer and would recommend their products and staff to anyone. Thanks. Dave

I had tests done before and I was hard of hearing but since using Audicus, I can hear a lot better. I noticed right off the bat that there was a big improvement so I’m quite happy with them. I got rechargeable hearing aids and I wear them about 12 hours. By the end of the day, I'm down to 60%. So, I'd probably go another day before I have to charge them. They last quite a while. I was quite impressed with them. The cost was good. They were the higher end of the hearing aids that I was looking at, but by far, they're the best quality and I'm very happy. Other than just fantastic, I would recommend Audicus to anybody. One of our biggest worries was support, and they've been excellent. If I need something, I call and they're right there and take care of it. I had issues with the length of my wire when I got the hearing aids and I called them and they sent me a new one with a longer wire and I haven't had any problems since.

I started off with Lively but they were non-responsive. I went down the list, tried Audicus and they were very responsive and followed up. I was able to do the online test without any difficulty. However, I still have difficulty hearing when there's a TV blaring and someone is trying to have a conversation or when there's a lot of background noise. I'd like them to be a little better in terms of improving my hearing, but other than that, it's fine.

When I first got the hearing aids, my rep Jacob contacted me every week or so. I can get ahold of him if I have questions. I'm still trying to adjust to the product. When I first turn them on, they're loud. I can hear every little sound in the room. I have to go into them every day and take the volume down. I use the app and modify the sound levels. There are various levels. There is automatic, conversation and noise background. The one I use most is automatic. If I compare this hearing aid to the Boses, they're by far superior. I'm quite pleased with them. To be able to hear again is awesome.

I’ve had a good experience with the hearing aids from Audicus. They help me hear better and I like the Bluetooth on them. The reps much have always been very helpful.

Overall I have been happy with my experience wth Audicus. I wish there was an app for consumers with a chat function to more easily access help and consultation around function of my aids, available upgrades, membership status, needed receipts etc.

Tried to take the hearing test but my headphones were not working. Had to get some new ones and will try again. This is my second set of hearing aids with Audicus. I have been very pleased with the first ones.

It has been about 3 weeks since we were promised a refund. Still nothing. It took you minutes to take money from our account. Do we have to resort to legal action? Pease let us know what you intend to do.

My order experience was great, but the Omni hearing aids came without the listening environments I requested. Instead, the Omni set I received were program to a previous set of hearing aids. The support is good, but I will have to return these to get reprogrammed, keep them as it programmed or return order for a refund.

I went back and forth with Audicus a little bit before I tried the hearing aids. It might be cost-effective and so far, I'm happy. They’re far better than the ones that I replaced. These have features that I didn't have to pay for. They automatically connect to my phone via Bluetooth, which is nice. And I don't have to pay for buds and cleaning supplies. They send them to me automatically quarterly, which is a big plus. The hearing aids are rechargeable too, which is another cost saving feature. I’ve had them on for as much as 16 hours without a problem. The customer service is absolutely fantastic. Raye, an Audicus specialist, reaches out periodically to make sure things are going okay. At one point, I had an issue trying to connect the hearing aids to my phone. I called them, and within maybe four minutes, the problem was resolved because they can do remote adjustments.

My customer service agent Corey ** has been absolutely wonderful. Professional, helpful, intuitive, diligent, and warm. He has made my experience exceptional. I hope all your reps are as devoted as him. He answered all my questions on the phone, and followed up to my emails with expedience and answers. It has been a joy working with him through the difficult experience of losing my hearing at a younger than average age. He continues to be an expert when it comes to follow-up. I could not ask for more when it comes to customer service.

They ended up repairing my hearing aids for free. Thank you.

When I reported right hearing aid not working, I was told to clean it. This is a rental. You should service it without my having to do anything except to send it back to you. Until now, I was very happy with your service and planned to purchase a pair, but after being without one of my hearing aids for two months, I will probably be buying from another company.

It is next to impossible to contact Audicus by phone, voicemails are ignored, for the most part. Recently I my aids were not working, I called Audicus and was told to send them in for reprogramming. Your new address was not forthcoming, and no SO number was received. Consequently, my aids were lost in the mail, and I had to purchase new ones. I've been underwhelmed with the service as a whole.

My hearing aids were losing power after 12-4 hours. I hadn’t experienced that before. I would hear the low battery warning and then off. Jake and I tried to remedy this over phone. To no avail. It happened again. I knew I had to send them in but didn’t want to lose them for a few days. But I did send them in. After 2 weeks they were returned only to have it happen again. The new charger wasn’t of any help. In speaking with Jake to complain because I was without them for too long he mentioned Bluetooth causing a problem for some. I had just recently learned how to use it after getting instruction from Audicus. Turns out that was the problem all along. Had that been said a lot of frustration could have been avoided over weeks.

I’ve had my Audicus hearing aids for four weeks and now, I hear better and the quality is good

This is third time I have had a problem, the second time I have had to send back. Now I find out they have to go back to the factory and that will take 7 to 10 days. I have ordered a pair of Lively hearing aids and will be cancelling my contract with you all.

Audicus repaired my left aid. Now, my right aid does not work. I have cleaned it thoroughly, replacing the filter and affixing a new dome. It still doesn't work. Almost a week ago, I reported this to Audicus. I need an order number to send the aid to Audicus for repair. Days have passed without my being advised of the order number. That means days when I can't use my aid. Of course, at the same time, I am continuing to pay for my membership without the benefit of the use of one aid. This is very disruptive and has forced me to look for replacements for my Audicus aids. The company apparently is so successful that it doesn't care. The promises made to me to induce me to get my Audicus hearing aids turned out to be false.

Absolutely love my hearing aid. It has given me so much more confidence and Audicus has been absolutely wonderful with fitting me what I need and they have also sent me my consumables on time and are there when I need them.

This is the second hearing aid I have lost and the process and cost of replacing it is simple and affordable. Being on the monthly payment plan that covers the cost of the hearing aids and all supplies makes my life easier and my budget happier.

Overall good experience with the hearing aids and the club program I am enrolled in. When I have spoken to Customer Service team they have been professional. One draw back would be since I am active outdoors would like to see waterproof option made available for hearing aids.

Audicus is a good company. I like them. All my questions were answered. It was a good experience. For what I received and what a difference it’s made for my hearing, the quality of the hearing aids is exceptional.

I had old Audicus hearing aids. I got a new hearing test and with my new Audicus, my hearing changed. The old ones weren't doing very well, but they're doing just dandy. I'm hearing fine now. I also love their team. They follow up on everything.

The hearing aid is not working out for me. I wanted to hear human voice in my left ear. I did not hear. All other sounds were magnified. Could not use a normal landline phone. The CSA suggested to hold the phone over the hearing aid. No. Not practical. My personal CSA called sometimes to find out how I was doing. That was nice. To much whistling noise. Still trying out different domes. Also, I could hear my breathing. I did not know that it was that loud.

This is my second pair of hearing aids. This is a great company with exceptional service. They follow up with your personal customer service rep who is there to help guide through your set up, even though the hearing aids are ready to go right out of the box. I highly recommend them.

I'm on my second set of hearing aids from Audicus. My new one, I've only had for a few days. So far, I love it. The ones I had before were fine. But I did not like the Bluetooth as much as I thought I would and I was using the Bluetooth device less and less. The new ones are more basic and they seem to be working great. However, it was a little bit stressful when I got these new hearing aids because I was afraid they were going to arrive while I was gone and sit on my porch for a week. But everything was great. Everybody was also very professional, helpful, kind and friendly. I've been happy with everything.

I have had Miracle-Ear and I wasn't happy with them. They irritated my ears, so I wasn't wearing them all the time. I tried the new Miracle-Ear on a trial basis and they were so expensive. I didn't feel it was worth $7,000 for me to get those hearing aids. Audicus was half that price. But Audicus is the same caliber of hearing aid as the Miracle-Ear that I have been wearing and the new ones they have that have circuit inside of them instead of replaceable batteries. I returned the Miracle-Ear one and I was looking for something less expensive and this seemed to be it. The complication is that I have to do all my own cleaning. I'm getting a little bit worried that I'm not going to be able to do that. I have to look up the instructions and how to do that.

My Audicus hearing aids cost more than they should. I had thought of returning them, but at the same time, I didn't want to go through the hassle of returning them. The quality isn't there for the cost. I have now discovered that there were other options and I probably should have made those options before I did this one.

Kevin sent me some earbuds and I took the hearing test at home and submitted it. Audicus said that they sent me hearing aids that were geared for the results of my hearing test. Hearing aids that didn't require Bluetooth capabilities, the price, and the follow-through were part of my decision. I've been wearing the hearing aids and they've been effective. I didn't realize my kitchen clock had a ticking sound until now. And I've talked with John and he has been helpful too. I appreciate it. I live in a retirement community. I go downstairs to the dining room, sit at a table with others and we have a conversation, and that helps.

Hearing aids pick up a ton of wind noise and when using with Bluetooth, I can only explain the terrible sound quality as the music playing via Bluetooth continually clips, causing the music to come and go... really annoying so I never use the Bluetooth feature. Once I get home from overseas, I will be trying different devices hoping that sound quality and Bluetooth functions will be much improved with competitive devices.

I'm liking Audicus very much. They are very helpful and I've been coming back. This is my third set of hearing aids from Audicus. The first device I had was the Diaz then I moved up to the Wave. I've recently moved up to the Omni. I had them a couple of years each time. I wanted to keep up with the technology as best I can while I can afford that easily. I love the Omni. It's incredible. It's more three-dimensional in sound and they bring a new dimension to hearing aids completely. This one allows you to use a remote on your phone so you have control over your hearing aid's volume and a number of the features right on your phone.

Units work very well with cell phone. Have to be careful not to lose units when removing face masks. Lost my right one doing so. After replacement payment made, received new unit in a week. Same when sending back units for defects. I received them back exactly 1 week later.

I called (917) 999-0705 Friday morning around 9 am. There was no answer and no answering machine. After trying that number a second time and getting the same result, I called (855) 971-0451 and after waiting 5 minutes I pressed * as instructed to get a call back. Around noon after getting no call back, I tried that number again and got a machine that took a message. I don't believe you are that busy. I think you are just sloppy. When I finally got to talk to a CS rep she was helpful.

From the time I tried 3 times to submit a good hearing test (my fault for not following directions) up to a few months ago when for the first time, my order had an issue, the staff at Audicus has been so friendly and helpful. Anytime I have have a question, they are always very prompt and courteous with getting me an answer.

The audiologist had the rep call me and retake the test, which was very honest of them. Instead of me having to buy a set of hearing aids, I only had to buy one. That was real stand-up of the company. I got the unit that sits behind my ear and the wire goes into my ear, and I love it. I can monitor it on my phone and I've also got all these options in the app, but I haven't had the need to try to do anything with it.

I’ve been hearing impaired for some time. First pair Resound, second Resound, third Octigon, forth the Wave. Well a week ago I received their new version Omni. I’m severely hearing impaired - Woohoo what a huge difference in improvement with communicating with my family most importantly my poor wife. Leigh Ann support super duper!! I thank you!

These hearing aids work well for me. I like that they don't seem as fragile as some I have tried. I had a good experience with the technician on my visit and I felt he had thorough knowledge of the hearing aids and recommended what I needed. They aRe comfortable and I sometimes forget I'm wearing them. The sound is clear and I am able to easily adjust them.