Audicus Reviews

I ask you to be very wary of signing up for the monthly contract. In my case the hearing aids were approx $1800 outright but I took the monthly plan at $138 per for 18 months or $2,480. The plan covers a quarterly supply of replacement ear pieces, drying stuff, wipes as well as the ability to return the devices should something happen. They would replace them if required….My issue is the $300 they want to close-out the contract once the 18 months are up…. They DON'T mention that unless you really read the fine print…. I’ve already paid $2,480 for $1800 devices…Now they want $300 more…Total ** and I will NOT recommend Audicus to anyone….Why does everything always have to have something that makes an otherwise decent product SUCK!?

My Audicus is amplified. But you pick up other noises sometimes that you don't want. I'm in the living room, watching TV, for example, and I hear my wife cooking and washing dishes in the kitchen louder than I do the TV. I know there are different settings on this, but I don't know how to do that. I’ve read about it in that little pamphlet, but I don't know how to go from program to program. I just know how to turn it off and I know how to charge it.

I'm not sure I'm getting the best quality hearing response I can… maybe something with more channels of response. I have issues with VOIP phone calls. Conversations in restaurants can be an issue. Variations from day to day in acuity are also an issue.

I basically have received NO support for my hearing aid issues, yet, they continue to charge me for inferior products!! To say that I'm dissatisfied is insufficient... Audicus basically sucks for service and I am looking for a replacement asap!! You suck!!!

The salesperson was easy to work with by phone. He explained the options, cost and payment options. The descriptions online were detailed and easy to understand and the hearing test was fast and easy. My new Audicus Omni hearing aids arrived quickly and worked perfectly - much better hearing now than my old hearing aids and smaller, less visible. I called to have the volume range adjusted and received the fix on my cell phone. The Audicus downloadable phone app easily applied the changes to my hearing aids. I can hear the audio on my TV now with a much lower volume setting and I don’t have to ask my wife to repeat things as I did before. Customer service has called twice to make sure everything is working well. I made a good choice.

I had a representative from Audicus by the name of Kayla and she answered all my questions and troubleshoot any problems I was having to get the best possible experience.

Purchasing through them was excellent. The hearing aids I got are of excellent quality. I like the Wi-Fi connection. I had a way more expensive set that was mainstream, and the Wi-Fi connections were very erratic. The Audicus hearing aids don't have that issue at all. It's been very pleasant in that way. I highly recommend them. I've sent multiple people to them and they've all been pleased.

I got my hearing aids through a hearing specialist at Audicus and it was excellent dealing with that person. The quality of my hearing is excellent too. But the rechargeable batteries are no good. They don't wanna charge.

I purchased the Omnis in early 2023 which are a huge upgrade from the Claras I purchased in late 2018. Comfort, sound quality and ease of use are all huge improvements. Comfort is #1 as the Medium Open Domes are about 1/3 the size of the older model. My ear wax produced is much less as a result and my ears are no longer itchy or flaky. Sound Quality is off the charts better - rivaling my $400 Bang & Olufsen over the ear earphones.

Friendly professional staff. They couldn’t have been more helpful in making my buying experience a positive one. The new hearing aids are amazing. Even though I have been using hearing aids for some years, the new mini CIC delivered an improved clarity I hadn’t expected. I’m looking forward to enjoying my new level of hearing with family and friends.

Audicus cut right to the chase, gave me the price, and gave me better options for financing than the other companies I looked into. Everything about my experience with them was better than the ones that I had beginning with another company that I just dropped because it got too sketchy. The most impressive part was, there was one person who texted me on a Friday afternoon and asked if it was okay if he called me up. I told him I was a bit busy at the time and asked if he could call me on Monday. Then on Monday morning, he texted me again and asked if it was a better time. So the rep at Audicus was very courteous and very thoughtful about your own time.

My family was telling me that my hearing was getting poor, so I went online and I found a couple Eargo and Audicus and a couple others, and I just picked Audicus. I took the hearing test a couple of times to try to get a baseline of where my hearing was. Tyler was the salesperson and John is the technician, and I've been really pleased with them. They're great guys. I'm still kinda working into the hearing aids, trying to get them adjusted correctly. According to John, I have a mild to moderate hearing loss since sometimes, they're hard to adjust until you start noticing a difference. I still have a few days before my 45 days is up, so I'm hanging in there to see if I can get them adjusted.

I like that the hearing aid has a Bluetooth ability, so I can listen to music. My hearing is much improved.

The rep from the Audicus sales department was extremely diligent in following up and making sure I understood the process, explaining the costs and all that good stuff. I'm only using the hearing aids now for a couple of weeks but they've improved my ability to hear. It’s performance is what I expected. I need them primarily to hear my family when they talk to me after work. And I'm in sales, so I'm in and out of client meetings and I wear them to the client meetings but generally, in the mornings or late evenings, I don't have to wear them. There's an app on my phone where I can control the hearing aids from the Bluetooth feature. But I don't use that because I don't wanna be disturbed by phone calls ringing in my hearing aids every time my phone rings.

My new hearing aids are a definite step up. I purchased the Omnis and it feels like it did when I got my very first hearing aids and discovered how much I was missing. Kayla has been outstanding at following up with me and helping me when I needed help getting my aids set up. The price is right, too. I used to use a private audiologist who charged double the price and more. The care I get is as good as what I got with my private doctor. The only difficulty I have with online service is finding a local provider who will test my hearing without insisting I buy their hearing aids.

The Audicus Wave is a top notch hearing aid with excellent features and a reasonable price that equals or exceeds other more expensive hearing aid. Audicus customer support is excellent. My only complaint is the UPS shipping, which is always late.

The sales staff and the support staff were great to work with. They were very knowledgeable about my older hearing aids (Wave) and my new (Spirit) hearing aids. I believe their online hearing test is very practical. I’m satisfied with their fast shipping and package tracking. I’m a satisfied customer and would recommend their products and staff to anyone. Thanks. Dave

I had tests done before and I was hard of hearing but since using Audicus, I can hear a lot better. I noticed right off the bat that there was a big improvement so I’m quite happy with them. I got rechargeable hearing aids and I wear them about 12 hours. By the end of the day, I'm down to 60%. So, I'd probably go another day before I have to charge them. They last quite a while. I was quite impressed with them. The cost was good. They were the higher end of the hearing aids that I was looking at, but by far, they're the best quality and I'm very happy. Other than just fantastic, I would recommend Audicus to anybody. One of our biggest worries was support, and they've been excellent. If I need something, I call and they're right there and take care of it. I had issues with the length of my wire when I got the hearing aids and I called them and they sent me a new one with a longer wire and I haven't had any problems since.

I started off with Lively but they were non-responsive. I went down the list, tried Audicus and they were very responsive and followed up. I was able to do the online test without any difficulty. However, I still have difficulty hearing when there's a TV blaring and someone is trying to have a conversation or when there's a lot of background noise. I'd like them to be a little better in terms of improving my hearing, but other than that, it's fine.

When I first got the hearing aids, my rep Jacob contacted me every week or so. I can get ahold of him if I have questions. I'm still trying to adjust to the product. When I first turn them on, they're loud. I can hear every little sound in the room. I have to go into them every day and take the volume down. I use the app and modify the sound levels. There are various levels. There is automatic, conversation and noise background. The one I use most is automatic. If I compare this hearing aid to the Boses, they're by far superior. I'm quite pleased with them. To be able to hear again is awesome.

I’ve had a good experience with the hearing aids from Audicus. They help me hear better and I like the Bluetooth on them. The reps much have always been very helpful.

Overall I have been happy with my experience wth Audicus. I wish there was an app for consumers with a chat function to more easily access help and consultation around function of my aids, available upgrades, membership status, needed receipts etc.

Tried to take the hearing test but my headphones were not working. Had to get some new ones and will try again. This is my second set of hearing aids with Audicus. I have been very pleased with the first ones.

It has been about 3 weeks since we were promised a refund. Still nothing. It took you minutes to take money from our account. Do we have to resort to legal action? Pease let us know what you intend to do.

My order experience was great, but the Omni hearing aids came without the listening environments I requested. Instead, the Omni set I received were program to a previous set of hearing aids. The support is good, but I will have to return these to get reprogrammed, keep them as it programmed or return order for a refund.

I went back and forth with Audicus a little bit before I tried the hearing aids. It might be cost-effective and so far, I'm happy. They’re far better than the ones that I replaced. These have features that I didn't have to pay for. They automatically connect to my phone via Bluetooth, which is nice. And I don't have to pay for buds and cleaning supplies. They send them to me automatically quarterly, which is a big plus. The hearing aids are rechargeable too, which is another cost saving feature. I’ve had them on for as much as 16 hours without a problem. The customer service is absolutely fantastic. Raye, an Audicus specialist, reaches out periodically to make sure things are going okay. At one point, I had an issue trying to connect the hearing aids to my phone. I called them, and within maybe four minutes, the problem was resolved because they can do remote adjustments.

My customer service agent Corey ** has been absolutely wonderful. Professional, helpful, intuitive, diligent, and warm. He has made my experience exceptional. I hope all your reps are as devoted as him. He answered all my questions on the phone, and followed up to my emails with expedience and answers. It has been a joy working with him through the difficult experience of losing my hearing at a younger than average age. He continues to be an expert when it comes to follow-up. I could not ask for more when it comes to customer service.

They ended up repairing my hearing aids for free. Thank you.

When I reported right hearing aid not working, I was told to clean it. This is a rental. You should service it without my having to do anything except to send it back to you. Until now, I was very happy with your service and planned to purchase a pair, but after being without one of my hearing aids for two months, I will probably be buying from another company.

It is next to impossible to contact Audicus by phone, voicemails are ignored, for the most part. Recently I my aids were not working, I called Audicus and was told to send them in for reprogramming. Your new address was not forthcoming, and no SO number was received. Consequently, my aids were lost in the mail, and I had to purchase new ones. I've been underwhelmed with the service as a whole.

My hearing aids were losing power after 12-4 hours. I hadn’t experienced that before. I would hear the low battery warning and then off. Jake and I tried to remedy this over phone. To no avail. It happened again. I knew I had to send them in but didn’t want to lose them for a few days. But I did send them in. After 2 weeks they were returned only to have it happen again. The new charger wasn’t of any help. In speaking with Jake to complain because I was without them for too long he mentioned Bluetooth causing a problem for some. I had just recently learned how to use it after getting instruction from Audicus. Turns out that was the problem all along. Had that been said a lot of frustration could have been avoided over weeks.

I’ve had my Audicus hearing aids for four weeks and now, I hear better and the quality is good

This is third time I have had a problem, the second time I have had to send back. Now I find out they have to go back to the factory and that will take 7 to 10 days. I have ordered a pair of Lively hearing aids and will be cancelling my contract with you all.

Audicus repaired my left aid. Now, my right aid does not work. I have cleaned it thoroughly, replacing the filter and affixing a new dome. It still doesn't work. Almost a week ago, I reported this to Audicus. I need an order number to send the aid to Audicus for repair. Days have passed without my being advised of the order number. That means days when I can't use my aid. Of course, at the same time, I am continuing to pay for my membership without the benefit of the use of one aid. This is very disruptive and has forced me to look for replacements for my Audicus aids. The company apparently is so successful that it doesn't care. The promises made to me to induce me to get my Audicus hearing aids turned out to be false.

Absolutely love my hearing aid. It has given me so much more confidence and Audicus has been absolutely wonderful with fitting me what I need and they have also sent me my consumables on time and are there when I need them.

This is the second hearing aid I have lost and the process and cost of replacing it is simple and affordable. Being on the monthly payment plan that covers the cost of the hearing aids and all supplies makes my life easier and my budget happier.

Overall good experience with the hearing aids and the club program I am enrolled in. When I have spoken to Customer Service team they have been professional. One draw back would be since I am active outdoors would like to see waterproof option made available for hearing aids.

Audicus is a good company. I like them. All my questions were answered. It was a good experience. For what I received and what a difference it’s made for my hearing, the quality of the hearing aids is exceptional.

I had old Audicus hearing aids. I got a new hearing test and with my new Audicus, my hearing changed. The old ones weren't doing very well, but they're doing just dandy. I'm hearing fine now. I also love their team. They follow up on everything.

The hearing aid is not working out for me. I wanted to hear human voice in my left ear. I did not hear. All other sounds were magnified. Could not use a normal landline phone. The CSA suggested to hold the phone over the hearing aid. No. Not practical. My personal CSA called sometimes to find out how I was doing. That was nice. To much whistling noise. Still trying out different domes. Also, I could hear my breathing. I did not know that it was that loud.

This is my second pair of hearing aids. This is a great company with exceptional service. They follow up with your personal customer service rep who is there to help guide through your set up, even though the hearing aids are ready to go right out of the box. I highly recommend them.

I'm on my second set of hearing aids from Audicus. My new one, I've only had for a few days. So far, I love it. The ones I had before were fine. But I did not like the Bluetooth as much as I thought I would and I was using the Bluetooth device less and less. The new ones are more basic and they seem to be working great. However, it was a little bit stressful when I got these new hearing aids because I was afraid they were going to arrive while I was gone and sit on my porch for a week. But everything was great. Everybody was also very professional, helpful, kind and friendly. I've been happy with everything.

I have had Miracle-Ear and I wasn't happy with them. They irritated my ears, so I wasn't wearing them all the time. I tried the new Miracle-Ear on a trial basis and they were so expensive. I didn't feel it was worth $7,000 for me to get those hearing aids. Audicus was half that price. But Audicus is the same caliber of hearing aid as the Miracle-Ear that I have been wearing and the new ones they have that have circuit inside of them instead of replaceable batteries. I returned the Miracle-Ear one and I was looking for something less expensive and this seemed to be it. The complication is that I have to do all my own cleaning. I'm getting a little bit worried that I'm not going to be able to do that. I have to look up the instructions and how to do that.

My Audicus hearing aids cost more than they should. I had thought of returning them, but at the same time, I didn't want to go through the hassle of returning them. The quality isn't there for the cost. I have now discovered that there were other options and I probably should have made those options before I did this one.

Kevin sent me some earbuds and I took the hearing test at home and submitted it. Audicus said that they sent me hearing aids that were geared for the results of my hearing test. Hearing aids that didn't require Bluetooth capabilities, the price, and the follow-through were part of my decision. I've been wearing the hearing aids and they've been effective. I didn't realize my kitchen clock had a ticking sound until now. And I've talked with John and he has been helpful too. I appreciate it. I live in a retirement community. I go downstairs to the dining room, sit at a table with others and we have a conversation, and that helps.

Hearing aids pick up a ton of wind noise and when using with Bluetooth, I can only explain the terrible sound quality as the music playing via Bluetooth continually clips, causing the music to come and go... really annoying so I never use the Bluetooth feature. Once I get home from overseas, I will be trying different devices hoping that sound quality and Bluetooth functions will be much improved with competitive devices.

I'm liking Audicus very much. They are very helpful and I've been coming back. This is my third set of hearing aids from Audicus. The first device I had was the Diaz then I moved up to the Wave. I've recently moved up to the Omni. I had them a couple of years each time. I wanted to keep up with the technology as best I can while I can afford that easily. I love the Omni. It's incredible. It's more three-dimensional in sound and they bring a new dimension to hearing aids completely. This one allows you to use a remote on your phone so you have control over your hearing aid's volume and a number of the features right on your phone.

Units work very well with cell phone. Have to be careful not to lose units when removing face masks. Lost my right one doing so. After replacement payment made, received new unit in a week. Same when sending back units for defects. I received them back exactly 1 week later.

I called (917) 999-0705 Friday morning around 9 am. There was no answer and no answering machine. After trying that number a second time and getting the same result, I called (855) 971-0451 and after waiting 5 minutes I pressed * as instructed to get a call back. Around noon after getting no call back, I tried that number again and got a machine that took a message. I don't believe you are that busy. I think you are just sloppy. When I finally got to talk to a CS rep she was helpful.

From the time I tried 3 times to submit a good hearing test (my fault for not following directions) up to a few months ago when for the first time, my order had an issue, the staff at Audicus has been so friendly and helpful. Anytime I have have a question, they are always very prompt and courteous with getting me an answer.

The audiologist had the rep call me and retake the test, which was very honest of them. Instead of me having to buy a set of hearing aids, I only had to buy one. That was real stand-up of the company. I got the unit that sits behind my ear and the wire goes into my ear, and I love it. I can monitor it on my phone and I've also got all these options in the app, but I haven't had the need to try to do anything with it.

I’ve been hearing impaired for some time. First pair Resound, second Resound, third Octigon, forth the Wave. Well a week ago I received their new version Omni. I’m severely hearing impaired - Woohoo what a huge difference in improvement with communicating with my family most importantly my poor wife. Leigh Ann support super duper!! I thank you!

These hearing aids work well for me. I like that they don't seem as fragile as some I have tried. I had a good experience with the technician on my visit and I felt he had thorough knowledge of the hearing aids and recommended what I needed. They aRe comfortable and I sometimes forget I'm wearing them. The sound is clear and I am able to easily adjust them.

I previously had a set of Wave hearing aids from Audicus. I liked them very much but I was interested in getting a pair that could be adjusted remotely so I would not have to send them back for adjustments. When I saw the specifications for the Omni, I was very interested in them. When I learned in an email that the first 50 existing Audicus customers to order the Omni would get a $1000 discount, I immediately ordered them. They worked well from the beginning but after a few weeks, I recognize the need for some small adjustments to prevent a minor problem with feedback in one of the hearing aids and the other needing a minor high frequency boost. The adjustments were made remotely and both hearing aids now perform as well as I hoped. I have also been contacted by knowledgeable employees of the company to make sure that I was happy with my purchase.

When my Bluetooth streamer quit on my last pair of hearing aids, I started shopping for replacements. I came across Audicus and thought I'd give them a try with the month to month leasing. The quality of the hearing aid is good and it was programmed to my specific needs. The only drawback I've had is the Bluetooth doesn't work very well. Even when my phone is within a foot or two, the connection is very staticky and unusable. It also drains the batteries much quicker than my old hearing aids. If that can be upgraded/corrected, these can get a 5 star rating for sure.

I really love the hearing aid quite a bit. I still have to turn it almost all the way up but that is okay. I love the care packages that ya'll send every once in awhile. It is a really good hearing aid.

Very happy with my recent purchase of a Clara hearing aid. I also have an earlier Oro unit from Audicus, but my hearing has worsened (age 79) in the last three years, so I needed an upgrade. I took the online hearing test, which they compared with the older test on file, and adjusted the Clara programming accordingly. I plan to keep the older Oro as a backup, once Audicus updates the programming for me. The quality of their product and their service has been excellent.

My old hearing aids, also Audicus, were getting long in the tooth. When I saw the promotion on the latest aids I pulled the trigger. As always super satisfied with Audicus' service. Would use them a third time when these need to be replaced.

I called Audicus, talked to a salesperson, and purchased their hearing aids. It was a very pleasant experience. My hearing aids are excellent and I like them. I can play my recordings and answer my phone through them. I can tune the volume through my phone. High-frequency is tunable also.

I had hearing loss and when I was tested and saw the audiologist, they recommended Audicus. I went online to buy them because I already had my hearing results and I could just send them in. The website was very easy to work with. This is my first set of hearing aids but they seem very good. I got the Wave and it works very well. It goes in very well and once I got used to the different sound of it, I can hear much better. The hearing aids made conversation much easier. So many people in my family are soft-spoken and I can hear them talk. Audicus is a very good company and they have very good hearing aids. People should go that route.

They’ve been very attentive, asking lots of questions, and making themselves available when I have questions. I recently had a hearing test through my ENT and all I had to do was take a photograph of my audiogram, and they were able to set up the hearing aid. I got it within a week of ordering it and they’ve checked back with me several times to make sure it was working okay. When I told them I had a question about something, they got back in touch with me very quickly to help me out with it. So the customer service has been very good. The hearing aid seemed to be working very well. I’m hearing things I haven’t heard, even with my previous hearing aids and I’ve been wearing hearing aids for over 30 years now.

The service was good. The quality seems fine. They have a $100 referral thing, and I was a little disappointed that it was not available in Canada. So, it should be advertised as such. But that’s got nothing to do with the quality of the equipment. I’m satisfied with the quality of the hearing aids, and they’re working well. It certainly improved my quality of hearing.

Audicus has been wonderful. Any time I have a question or need something, I can reach out to them and they are there. They helped me to be able to afford hearing aids when I had decided I would never be able to.

Wonderful experience from beginning to end. Very professional and responsive staff. Quality product with no issues for 18 months since purchase. Will extend my subscription for another 18 months. Quality company I would recommend to friends and family. Excellent pricing compared to other name brand hearing aids.

The Audicus customer service group is excellent as is their lab in NYC. The Audicus Wave is a good hearing aid. It does not do all that well when there is a lot of background noise... still can't carry on a conversation in a noisy environment. Other than that, they have been very helpful and, overall, I am pleased.

I am now on my second pair of Audicus hearing aids and am very happy. I especially like the subscription plan with regular supplies and the ability to roll into a new pair of aids after 18 months, which is coming up soon.

Audicus has been great. The rep explained everything to me and how everything was gonna go. I bought the set that you can charge at night and I love them because that way, I don't have to buy batteries or worry about putting batteries in. I just pick them up, put them on and in my ear. Then the rest of the day is fine. It’s sitting behind the ear and they fit good with my glasses. The last one I had felt was so big that when I put my glasses on, it made my ears stick out. But this feels comfortable. I don't even know I'm wearing them most of the time.

Working with them has been frustrating. When I talked to the specialist about the fact that it wasn't helping my tinnitus, and they weren't comfortable, she tried to have me shift the hearing aid minutely in various positions, and take a picture of my ear to send to her. After about three tries, I had enough. I figured if the hearing aid was so fussy about its position, I didn't want them. But they have very good salespeople.

The purchasing experience with Audicus was fine. It takes a little getting used to doing it over the phone other than having someone you can see or talk to you. But it's okay. The hearing aid is good and helped me to hear.

I love the hearing aids from Audicus. They were such a good deal. The price is great. When I worked with the first guy, I had a doctor's test, and he helped me download it so that he could look at it. I had a parotid tumor, cancer in that area, and I felt my hearing was really changed.

With the hearing aids, I can talk on the phone and I have a Bluetooth. The quality is great.

I wore my Audicus hearing aids for about two weeks. I had worn hearing aids before so I knew what to expect, and these Audicus ones just didn't work for me. They were really light, comfortable, and I didn't even know I was wearing them. They were supposed to help when you're in a crowd. But when we would go out to eat, I was still asking my wife to repeat herself. I could hear the high-pitched noise but I still had trouble hearing people because even though I turn the volume all the way up, they still sounded low volume. I could hear the birds and I could hear the low pitch noises. But they really didn't benefit me.

I called Audicus and it was a pleasant experience because they picked up after one ring. The party at the end of the phone was a listener and informative so, they immediately created good vibes. I originally went through a procedure where my insurance company said who the audiologist I had to use if I want to access their subsidies. The guy spent about 10 minutes with me and told me to write them a check for 3,500 bucks. I asked if that was in addition to the insurance company paying $3,000 and he said yes. I asked if the hearing aids costs $6,500 and he didn't like that, because I was doing the math.

The representative walked me through some things that I could experience and how to get the testing done. He gave me a price on three of them and I was going to check around, but the cost was incredibly low compared to what I would be getting if I went to a regular hearing aid doctor, which was what made me decide to go with Audicus. And I love them. I was pleased with the next day service. When I first started wearing the hearing aids, it was rather annoying to hear everything. It’s been maybe two months and I still hear that, but it’s not as abrupt. I wear them all day, as much as I possibly can. There was one day that I didn’t get dressed and didn’t do anything so I forgot about them until evening. But I like them.

I appreciate the way I've been treated by Audicus. Sean was helpful to me during the pre-sales piece of it. John has been very responsive, professional and helpful. And I have nothing but good to say about Audicus as a company that relates to people. I love the Clara hearing aids that I have. I got more than my money's worth.

My brother purchased hearing aids from Audicus and he advised me to do the same thing, which I did. I knew what I wanted compared to what he had. So, finding the style was very easy. I couldn't hear even a keypad on a door and since I’ve had the hearing aids, I can hear all of them. You can hear the birds and all that stuff that’s missing. We’ve got a driveway alarm that goes off if somebody comes up the driveway and I could never hear that or rarely hear that. Now, I can hear it plain as day. I went with the Spirit because I wanted to be able to have the smartphone capability. I do not have Bluetooth but it’s there if I decide to have it. I like the idea of being able to go on my phone instead of reaching up there and trying to adjust them up and down. I’d buy the same hearing aid over again right now.

They've been very nice over the phone. I can hear better with the hearing aids. But it doesn't fit right. It won't go in but halfway. I talked to Marianne this morning on Zoom, and she's gonna send me something by mail that she thought would work better for me. It's a little clip on to my collar.

The service was excellent. I got the Spirit hearing aids 'cause they're remotely adjustable. The features are perfect.

From the very start the people that introduced me to Audicus to the follow-up helper, Yvonne, were the best of any company I have had dealings with. I moved to Panamá in December and have stopped using my devices because I don’t need them. But I will be using them when I return to Cape Cod, probably, in June.

I have worn hearing aids for twenty-plus years. I damaged my hearing from being a musician and working in the music industry for two decades. I have done the in-person audiologist thing. Out of four "professionals" only one audiologist was helpful. Most were young women, recently graduated from college who were part of the corporate machine to crank out the patients. When you can't hear well, you realize how much you are missing out of conversations, and the ability to interact. At one point I had insurance that would cover $1200 every three years. Sounds great except that the aids would be close to $5k, and you realize it was no benefit at all.

Gave them as a present to my granddaughter birthday this past Friday. After letting it charge she went to put them on and they didn’t fit in her ear. She just turned 14. I have to now get her something else. Can I get a refund? So should I??? What with them???

My Audicus hearing aids are fine. I had hearing aids that were not Audicus before, and they seem comparable and I paid twice the money. I'm quite happy with Audicus. They're very good to deal with and they have a good product. Everything including the brochures and packaging is very well done. They are very prompt as far as people wanting to help out. I really appreciate the company and that's hard to get compliments out of me 'cause I'm very picky.

A friend of mine recommended Audicus. He went through them and he said that it's a hell of a product and the service is incredible. I did some checking, and I found out that their products are the same as other products for less money. I’m thrilled. I spoke to the Audicus people numerous times. They're tremendously service-oriented.

I have been partially deaf my whole life and always having to have people repeat themselves and never heard crickets and some birds someone brought it to my attention so I decided to check my hearing and sure enough I was partially deaf. Customer service was caring and well knowledgeable and the hearing aids are great. No more making people repeat and I heard crickets for the first time ever as well as other sounds that I've never heard and it's all so crisp and clean.

I got the outer ear hearing aids, but I just sent mine back in because we have to wear masks and helmets for my job and it was conflicting with that. Plus, the clarity could be a little better. I definitely noticed my TV volume was lower, and my wife, dealing with me for as long as she has and having the hearing loss, definitely could talk not quite as loud. It was just the conversations. We have electronic hearing protection at work that amplifies stuff, and it reminded me of that. You could definitely hear things better. It just wasn't any clearer. I still have some issues with knowing exactly what people are saying.

The thing we love is speaking candidly and confidently to Audicus representatives who truly seem to care and to listen and who are also knowledgeable. Not only do their staff people like Sean and Gianni do follow up and have authenticity, but also Audicus has employees with longevity and competency which adds value to their company. We like their hearing aids very much; sadly, we had to reorder a newer pair for my husband because he lost one of the older ones.

Audicus does it all. From testing your hearing to offering a full line of hearing aids and great post sales support. I purchase a new set of hearing aids from Audicus after I lost one of my 10 year old Audicus set and the remaining one I destroyed inadvertantly. My new waves are head and shoulders above the level of the older ones. The new WAVE aids were delivered programmed for my hearing profile based on the online test. They are fantastic and have stored my hearing to normalcy by my judgement. And after Gina, my Audicus Support person help me find the right dome for my ears, they are so comfortable, I don't even know that I am wearing them.

I went online to do the hearing test and there, I ended up getting a phone call from an Audicus sales rep. I placed my order roughly a week ago on a Friday, I got it on a Saturday, and I've been wearing them ever since. With only roughly seven days using it, it's very good. I downloaded the app to adjust the volume on each of the hearing aids. The one thing I don't like about the app is that if I move it over to a single icon and only adjust one of the two, it will move them down in the current position that I have them set, just at a lower level, keying in on the lowest level versus the highest level.

I was pleased with customer service and the way they paid attention to what I was saying and asking, and they answered all my questions. They were very quick to get the hearing aids to me too. It was very good customer service. Unfortunately, for the money, at this time, the Audicus didn't help that much to improve my hearing. It’s a lot of money, and I'd like to have strong results when I spend that.

As I live in South Africa I have to use a shipping agent to forward the Audicus deliveries. When the goods enter South Africa they require an invoice. I have to request one each month which is always supplied promptly. It would be helpful if an invoice was generated automatically with each shipment and emailed to me, however they are always efficient in providing me with the required document.

I lost my hearing aids while with my doctor and they were never to be found. We called Audicus immediately because it can be very difficult to hear much of anything without them. Audicus and their great people sent out new ones within a day or two and because we are members the cost was much less than we had imagined.

I have been happy with the Audicus product and online service with absolutely zero hassles or problems. Every morning the product has performed flawlessly. There wasn't even any adjustment once I received the units since the online test was apparently so accurate.

Updated on 4/19/2022: As of right now I'm very satisfied with my Spirit aids. Still getting used to them. Way better than my old Audicus aids. Don't really care for this type of wax guards but with time I will adapt to them.

Updated on 04/12/2022: I experienced my Audicus Aura’s falling out occasionally. Audicus suggested I try a different size dome. I did and it has seemed to work better, but they still move and need to be pushed back in to work properly. Hearing aids fitted to your ear canal don’t do this and stay put. My Audicus Auras work pretty well but I still miss a lot and constantly have to ask unaffected people what was said.

Enjoyed ordering with Molly, and Jake has been excellent with following up They were both able to answer my questions about the Audicus Clara aids. That is not usually the case when talking to salespeople, who appear to have a very limited amount of product knowledge. That was not the case with Audicus staff.

The rep, Chris, has always been available every time I call. Either he will answer or someone else will, and they'll answer my question right away or go through troubleshooting. A couple times, I had some issues with the app and they resolved it right then and there, which is impressive. They also have a Care club and every few months, they send me batteries and the wax cleaners, so I didn't have to think about it. It was convenient for me.

I purchased a set of Audicus hearing aids, and I am impressed with the quality to cost ratio. Support from Audicus has been excellent. I have not had to contact them because they have checked in on me.

For a while, I seemed to be having a problem with the left Audicus hearing aid. It would work intermittently. But lately, it seems to be working okay, and I'm not quite sure what to think of that. I've also had to call into Chris for three days and he hasn’t called me back yet. I want to get the Bluetooth set up, which I have not done yet. I tried it and I couldn't seem to make it work myself. I also would like to know what my payment plan is and how much and when to pay. But other than that, for the price and for the support systems, I would like to keep them. I'm pleased with Audicus. It seems to work and it's certainly a lot less money. For me, that was part of what I was looking for.

Excellent Product. The quality and craftsmanship are top notch with an affordable price point compared to competitors. As good as the product is, the customer service is even better. From the hearing test to the continued follow-up have exemplifies the service being above and beyond any expectations.

My experience with Audicus couldn’t have been better so far. If someone has not been there to answer my question when I call, my calls have always been returned promptly. My concerns or requests have all been handled with understanding and action. I would recommend Audicus to anyone.

The guys I worked with, Bobby and Jordan, at the Lone Tree, CO location, have been nothing short of phenomenal. I am located out of state and was in need of hearing aids for my mom. My mom is a resident in an assisted living facility, and having no way to transport my mom to the Audicus facility. I was really stuck. Bobby said, "No problem, I will go to her and perform hearing tests and get her what she needs." Wow, above and beyond to me. He has made trips back to the facility to see how she is adapting and if anything further was needed. Great customer relationship is noteworthy these days.

Audicus was advertised at Sam's Club. I was thinking I was dealing with Sam's but it turned out, no. They're just contractors. We were led to believe we could get a deal there. We didn't want to spend too little, but we didn't want to spend too much either. I negotiated a discount with them. They were offering $400 off but I felt their advertising was misleading enough and I raised a stink about it. They said they'd give me another $200 off. I told them I'm a veteran so the total discount was $600, which I very much appreciated. I like the way they handled themselves. I liked especially the fact that they were kind and open enough to negotiate with me on the price. We have insurance that's supposed to reimburse us for part of it. So, it cut the cost for us nearly in half.

My Audicus is my third generation of hearing aids. I investigated things for price, for size, for range of amelioration of hearing, and they seemed to fit well. I went to another company before this and the hearing aid just did not measure up. The size of the Audicus hearing aids is perfect. It was the same size as a pair of $7,500 hearing aids. The size was very important to me and the ease of use, setting up. I also see no difference between this one and the high-priced brand that I was using. Their website was also very good. Over the phone, they were able to give me enough information on the specific size. Just the information, personally, to me, was very useful.

The reps called me and asked me if I was satisfied or having any difficulties. I like the ability to hear better by having my Audicus hearing aid.

One of my aids stopped functioning. I was happy with the repair. To repair the nonfunctioning aid, I was told to send the functioning aid with it. I was not happy with the length of time the repair took. Thus, I was not happy with the length of time I had trouble hearing. I think that when the repair is not operator error, as was the case here, Audicus should pay for the cost of sending the repair to Audicus and the return by air.

I have ordered the same hearing aid twice from Audicus (I lost the first one) and have been very impressed with the quality and service both times. The Internet is full of questionable hearing aids that turn out to be different from the types you would get from a registered audiologist. But the ones from Audicus I purchased (the Clara model) seem to be top-quality using the latest technology and the same that you would get from a top manufacturer like Siemens, Widex, etc., except without the ridiculous price mark ups.

I tried the monthly rental plan with the Wave hearing aids for almost a year. The hearing aids worked well and I could finally understand my wife when she spoke. Audicus sent the hearing aid supplies automatically and if I need extras, they sent them. No questions asked. Recently I decided to purchase the Clara aids since I have no need of bluetooth and they are similar in quality and reasonably priced. A friend of mine spent $7000 on hearing aids with all the add ons and I think mine work fine for a quarter of the cost. I returned the Wave aids and am now using the Claras and quite happy with them. The customer service is excellent and I would recommend Audicus.

Very good customer service. Geared everything to my personal needs, followed up with me once I received my hearing aids. Love my Wave and the fact that I get my maintenance supplies automatically. It helps me remember and not lose track of time.

I had a hearing aid and it broke and I was gonna have to buy another one. I wasn't happy with the one that I had and Audicus contacted me about a hearing aid, so I thought I would try it. It's better than the one I got from Beltone. I'm happy with Audicus. I like the sound amplification. It's a pretty simple hearing aid, but it amplifies the sound a lot more than the Beltone one did.

I’ve used Audicus hearing aids for a few years and now it was time for a new pair. It was such a simple process. I just got my hearing test, sent it in and five days later I had my new hearing aids. It’s a whole new world. Thank you Audicus.

Different things that I complained during my trial period, that were never fixed. Like connecting to my cell Bluetooth only if I was close and the device was in its box being charge. Device always falls off my ears. Among others Carlos.

I saw that Audicus had a good rating. So, I decided to give them a try. I tried the hearing aids that go into your ear, and they did not feel that good. So, I decided to try the one that I purchased from Audicus to see how it worked. I purchased it online and the experience went well. The hearing aid seems to be working well. It fits well and it seems to improve my hearing. I had used it and it doesn't seem to bother my ear. After a period of time, it seems like I forget it's even there. So, it's working out real well.

Happy with service overall. However, I was disappointed to learn recently that I could have gotten the same thing at my local Costco for 1/2 the price. Rechargeable, Bluetooth, remote programming for $1400 CND for a pair. I recently paid Audicus $2900 CND for their top of the line Behind the ear units.

It was nice to have Jake keeping me company answering all my questions along the way. The only thing that I am not happy with, is that I went to the store in Denver (Great guy there. Very knowledgeable and helpful) but he got the tail that helps piece stay in place. Therefore next day I called Jake for help and he kindly told me he would send the tails but before they got here my two HA fell down and I lost them. It cost me $$ to get a replacement. Was this 100% my fault? Why did I had to pay like I did? Carlos

I used other brands of hearing aids before and they didn't do what I expected them to do. If I lost a hearing aid, it would cost me several thousand dollars to replace it. Audicus is the third brand of hearing aids I've had and they work as good, if not a little better, as any I've had. They also have an insurance program that covers loss. I like that they are rechargeable too. Don't waste your money on Miracle-Ear. They cost more than any of the others and they don't do as much. I was very disappointed with them. I get just as good of hearing out of Audicus for a third of the price. If you get enough hearing that it improves your hearing a good bit, you're doing well.

Good communication with the selling agent and the the support staff on how to use my hearing aids properly. Received the product very quickly and promptly. The hearing aids work perfectly however they are slightly larger than my previous pair from Audicus.

I haven't needed to order anything recently because the care team takes care of everything. I would heartedly recommend Audicus to anyone needing hearing aids. The care and support I've received from first trying to decide what company to use for my first pair to now over 6 months later has been great.

I liked the fact that Audicus has German technology with a Swiss ownership. I had a very good experience throughout the entire process with the salesperson, Tiffany, and the audiologist, Chris. They passed all of my various concerns and tests that I had come up with in terms of the scenarios I wanted to make sure they were helpful in. And I shared that all with Tiffany and with Chris. They've been very good about making themselves available for me. I had four or five specifically different types of scenarios that we had talked about. Every one of the hearing aids came out great. I use them every day and I enjoy wearing them.

I ordered the wave due to its Bluetooth connectivity and overall rating. The problem is the size. The hearing aid sits high over my ear. I'm a police officer and I need for it to be a snug fit. I've talk with a representative. She sent out a longer wire and suggested that I switch domes. It's a little better but with my glasses on I still have the ride over that arm of my glasses.

I ordered the Audicus Wave hearing aids for both ears. I have been exceptionally pleased with my experience thus far. The Audicus Rep. checks in periodically to see if I need anything and orders are processed timely. I love the ability to "try them out" before purchasing. The leasing option works for me as I acclimate to wearing hear aids. I am sure I will eventually purchase my hearing aids but I like the fact that there is no long term commitment and I have time to see if there are features I prefer before committing to the purchase. I highly recommend Audicus. Their products are top notch, the service is amazing and I will stick with them for my hearing needs.

I was extremely pleased with the quick service that I received within a few days, considering the distance from Colorado to N.Y. and back. Was very pleased with my new hearing aids, plus the servicing for my older ones.

I really like the Wave hearing aids, they sound great. The staff at Audicus has contacted me since I received them to make sure they are working properly, and they do. Easy Bluetooth setup and really enjoy that feature. Thank you Audicus. You hit a home run with these and can’t wait to see the next generation of devices you offer.

I'm going to say that purchasing my new hearing aids was a very good experience. My tinnitus is greatly reduced, problems w loud environments gone, don't have to be looking you square in the eyes to hear and understand anymore. My salesperson and tech person are very knowledgeable. All questions answered and when aids arrived they work as described. I have and will recommend them to others in need.

Overall, Audicus is really an incredible company. They strive to help their clients achieve the best hearing possible. I have profound hearing loss so I'm awaiting cochlear implant surgery right now. I'm really grateful for all their help.

As a years-long Phonak user, the prospect of working with a remote hearing aid provider made me a bit (ok, very) nervous. I was shocked by the success of this endeavor for two reasons:

I have been wanting to upgrade my hearing aids but I wasn't ready to go spend $5,000. I was taken by Audicus' promotion and advertising. The more I looked into it and checked their status, I become aware that they are a decent product. I'm pleased with the quality of the hearing aids I got and I'm hearing things that I haven't heard for a long time. It's clearer too. That was what I was after because there were certain levels of my wife's voice that weren't there. She would say something and I would hear parts of it. Sometimes it's not enough to really identify what she is saying. We made adjustments to my hearing aids and now they are able to capture those parts, which is much better.

I contacted Audicus on a Saturday and they called me on a Sunday. I was very busy then and I asked if they could call me back on Monday. They did and at the time I told them, but I wasn't free. I got sent a nasty text. But I needed the hearing aids so I dealt with it. Another problem I had is they ordered my hearing aids before I took their hearing tests. It's really forcing people to get these hearing aids before their test is completed. Then, because I paid for these first, the second I completed the hearing test, I got a coupon for $400 off the hearing aids I just bought.

Audicus is the most advanced and most comfortable hearing device I've ever had and I like the Bluetooth end of it. Also, their reps have been very helpful and friendly. They call back to check up.

Part of the reason I purchased from Audicus was the price and their customer service seemed good. I was looking for hearing aids with Bluetooth capability and theirs has it. I spoke with a rep first about making a purchase and that person was knowledgeable. I've only had my hearing aids for a couple of weeks and I’m happy with them. I am now hearing other different sounds that apparently, I haven't been hearing before.

They make an error and can't track their own notes. Same old, same old. This time though they screwed up when setting up with a different hearing aid membership, want to keep charging me for the one I'm switching from, and want to blame me for it. And get this: they still have yet to ship out my new hearing aids -though promised to be shipped no later than Monday, 10/18/2021- but a demanding I send my old ones back. They're actually refusing to even send out the new ones because of their mistake in the membership switch.

Other than the slow transport service which had nothing to do with either you or me, service was right and timely. You notified me when you received my package which I appreciated greatly. After my hearing aids are charged, I’ll know how they are!

Throughout this process, beginning with Matt, followed up by Jake, I have had ongoing communication and support. I patiently await the arrival of my new hearing aids, the Wave (bluetooth) and know I will have all the help I need to get set up and comfortable using these new aids. Audicus are simply the best!

It took 3 days from when I emailed to get a response, then agent was more than willing to help and send a repair but he didn't ask which ear so emailed again asking which ear wire to send, but that was a day later, now we're at the week-end so he didn't get my message for the 3 days w/ week-end, then sent the wire which took 8 days to arrive. In the meantime for this approximately 2 weeks, I'm w/o a hearing aid in one ear, not only couldn't hear out of that ear but of course had no TV thru the TV hookup either in one ear. I'm happy w/ the results but for your boasting of customer service, when it takes 3 days to get a response then agent didn't read initial email which said "left ear", so had to ask and then that delayed everything before shipping for 3 more days plus the 8 days of shipping. Don't know why you can't sent stuff so it gets here overnight or in a few days, but 8 days shipping - that's ridiculous.

I find the hearing aids pickup all noises loudly but I still have trouble hearing what people say. This is especially true when more than one person is talking. Voices seem loud but understanding individual words is still difficult for me. Otherwise, the aids work well.

Frankly I am not putting up with support that treats me stupid. The new hearing aids have static. The best they could do was to tell me to start wearing them and I would likely adjust. I felt like they thought they were dealing with an old man in diapers and slobbering on myself so I wouldn't know the difference. It is static. Then they finally conceded and told me go to an audiologist in my area and get a hearing test. Then they could program more accurately. Programming to be more accurate was not the problem. There is STATIC. So I went to the audiologist to get the hearing test. They were so attentive I bought the hearing aids from them. You really have some competence problems. Send me to the competition? I am sending them back to you tomorrow.

I'm a technologist, pilot, and senior citizen - the worst of everything. I know too much - rely too much- and when it comes to patience, not so much. The Spirit - rechargeable - HA's with a power-pack charger simply do not waste my time. The Bluetooth stack works (!) effortlessly and the HA's boost exactly the correct range & gain for my dented hearing curve. I never think about them. They're always charged, always do the job, and if they have a weakness it's that wearing them with glasses and then looping a mask around my ears is a real pain. Best, Kirk

Audicus people have been very responsive and helpful! Excellent device and explanations re: my questions! That is why I am on my third order with them. Well run company with intelligent people. Thank you.

I was looking for a lower-priced hearing aid than what I could get at the doctor's, which was $4,000. I got Audicus and I was impressed. They asked for my hearing tests and I sent them. The hearing aids were programmed according to my hearing test. It's of excellent quality. I like that I can hook them up to an app on my phone and adjust them from my phone so I don't have to be trying to adjust them manually and always having to touch them. I also like that they had really good customer service. They were always checking back with me. I could text and email them and they would call me. I'm really happy and comfortable with them. When the domes that they sent were too big, they sent me a really tiny pair and they checked up with me a lot of times. I can now hear better and I hear a lot of different sounds I didn't hear before. Everything is clearer.

My dad's Phonak hearing aids wore out and he cannot afford them again. His friends who had Audicus told him to try that. They're wonderful and my dad's loving them. He can hear his shows on TV a lot better. He can hear me and my family members a lot better too. It was always tough for him to hear us before.

Audicus' support was really good. I had three different conversations with somebody by phone and I made the actual purchase online, but he gave me a lot of good advice. With the hearing aids, I can hear sounds in the high register that I was not hearing at all before. If I have them in and then I take them out, I'm amazed at how much less I hear. It's really weird. I like the fact that I get a call through the hearing aids, but I wish it was easier to find the button to reject the call because I end up sort of hunting behind my ear. It's pretty obvious what I'm doing and it's kind of awkward. The button is so small. Also, I get a little bit of static sometimes, but I contacted support about that and they told me that it was often a function of the hearing aids needing to be cleaned. So, that seems to take care of it. Then part of it is that if I have them in long enough, my brain kind of adjusts and I don't hear the static anymore.

I'm really happy with Audicus. I like the Bluetooth. I chose Audicus because it was less money and their product seemed the real deal. These look like the ones that Beltone and Miracle-Ear and the big players, Costco, have. They also didn't have a cheap look to them like the other discounted ones. I had Miracle-Ear for about six years. The thing with Miracle-Ear is they call you back after about a year, and immediately, they're starting to try to sell you new hearing aids after one year. So far, nobody has ever called me back from Audicus trying to push a new set of hearing aids on me, even though I'm probably getting to the point that they could sell me on some. I had hearing aids before, they replaced the ones that I had. They did a better job. Without them, I'm lost. I've recommended Audicus to a lot of people and they've been happy with them, too.

The hearing aid works pretty good for me. They called me after I got the hearing aid several times and asked me how I was doing and offered to help.

I have had a wonderful experience. This is due to the in-person attention from Jordan **. I would not have ordered the WAVE online. The personal services makes all the difference to ensure the best possible option for the user. Thank you Jordan!

This has been the best experience ever. I tried another product before, and they were not anywhere close to the quality of the product and sound. I highly recommend this product, don't bother looking any further for any other devices.

Audicus provides a great product at an attractive price. They were very proactive in communicating with me, and were always ready and willing to answer any questions that I may have. The people at Audicus are great to work with. Their product is fantastic, and works flawlessly. A good company to work with.

I had already had a set of hearing aids before by Oticon, and I was having some difficulty with those. I got contacted by Audicus and I ended up speaking on the phone with a guy named Matt. He explained how Audicus works, how it would link up with my phone, so it made sense to me. I hadn't quite paid off the Oticons, but they were close, and they weren't working for me quite as well as I wanted. So, after talking to Matt, and looking at the different options, I went with what he recommended and he got a pair of the waves. So far, they've been working fine. They charge well and I can talk on my phone through them. It has Bluetooth accessibility as well. I'm hearing a little bit better. I'm pleased with how they're working.

The hearing aids I had for five years were no longer working very well. I went back to my audiologist and she had told me that it was going to be 6,900 for the hearing aids. I called Audicus and I got to talk to this guy named Ben. He told me all the stuff then said he would check back to see if he could help me. He called back and he missed me. He called back again then I called him back. He was very nice the whole time and he did his job extremely well. I spent 35 years managing a company so I'm very aware of how that stuff works and I appreciate people who are not pushy and know what they're talking about. That was why I went with Audicus.

Damned Covid mask pulled out my left hearing aid about a month ago, didn't notice it until after I got home. Contacted Audicus via e-mail and have had no response from them. A lot of good it did to purchase the extended warranty.

I liked this company. Found them to be responsive in my needs and the product to be of high quality. I had a very challenging fit and they did their best to make the product work. I would suggest getting a local hearing test and submitting that to the company for a proper fit especially if this is your first hearing aid.