Apria Healthcare

For months I have been trying to get my billing issue fixed. Apria told me I needed to contact my insurance which I did and they instructed me to get a new authorization from Apria. They stated the reason why the bill hasn’t been paid because of a bad authorization. I spend hours on the phone with my insurance and Apria on the phone. I was told by Apria that a new auth would be sent and everything would be taken care of. Two days later I’m still getting text message about equipment pick up. I call Apria and they don’t know what’s going on they said to call my insurance again because a auth was sent. I called my insurance and they stated that they never received anything. Then today I speak with my insurance and they said Apria didn’t send a auth because I was not compliant. I been using my Machine and they only read my card one time. I’ve never had this kind of trouble with any other company.

This company is a scam boiler room operation that offshores all customer service to the Philippines where well intentioned workers have limited scripts in their effort to resolve issues. They not only scam the US patients but the offshore workers they employ. I received a CPAP machine that did not work in August '22 and tried to have it picked up in September '22. They continued to bill me without picking up the machine and then started aggressive collection efforts for the increasing balance. I had approximately 25 documented conversations with offshore collectors wherein I told them the machine does not work and needs to be picked up. Every single time, they told me they needed to transfer me to the department that handles pickups, I waited on hold for between 5-10 minutes and then the call disconnected, EVERY SINGLE TIME.

Recently received my CPAP supplies which included a mask that was somewhat different than the one I had been using. It would not work with my current headgear. When I called Apria to inquire about it the customer service person was not receptive to my description of the issue and became rude and argumentative. We became disconnected. I think she hung up on me. This is not the first time I have had an issue with their customer service. If it wasn't so difficult, I would definitely switch suppliers. I would not recommend this company to anyone.

My billing has been messed up since I got my machine. I spent hours on the phone getting them to agree that they needed to correct their but they never do. They just try to get you to pay the balance even though they admit it’s wrong. Horrible company.

Everything about dealing with this company has been a nightmare. I got my CPAP machine about 2 months ago (having to track it down - they shipped it to the wrong address) after a 4 month wait, and it didn't come with everything I needed (no mask, no hose.) It came equipped with a tank - as expected. I got another package a month later that had the hose and mask. Great. The box also included a spare tank that was not for my machine. I never ordered a spare tank, and even if I had, the one I got was useless to me. I called customer service to ask for an RMA and a call tag. They told me to donate it to my pulmonologist. OK, fine.

RE: APRIA Healthcare. Be aware of this company, they will do anything to get money out of customers. I have tried for over a year to return equipment they delivered to my doorstep without my consent. I have called, sent messages and letters for this past year, a couple of times they scheduled a time to pick the equipment up, but never came. Now they have sent the bill to a collection agency, and I am up for almost $100 for equipment I never authorized, never needed and never used!

I have had oxygen concentrator since October 2022. I no longer need oxygen so I have tried multiple times to have pick up service. They will only pick up on Tuesdays and Thursdays, the only two days I cannot be gone from work. When I’ve tried to call for help, I am on hold longer than 30 min to only be disconnected when answered or I am transferred to “someone else.” I can’t lift the items to take them to the local office and I have told them that repeatedly. Yet they have left tags on my door asking me to call them and they have called my daughter because they haven’t been able to reach me about my equipment. They can certainly reach me about my bill.

PLEASE if you are on oxygen use another company like Major Medical. I get hung up on a lot, like when did that become a practice? I am kind and nice. I am asking for another refillable tank and they won't do it. They told me to take my emergency tank with me to appointments, what? I live rural. I am really stuck right now and they have hung up on me 6 times in 3 business days. I wanted a supervisor to call me. They assured me they would. It's now 3 days later. When I called them to tell them I'd be switching to MM and to send my prescription there...she hung up on me. So now I have to start the process all over with my Pulmonologist. THEY ARE HORRIBLE!! BE CAREFUL. BEWARE!!

Shaking with rage 2 hrs on the phone with Apria Healthcare. They want to take my mom's bed her insurance has been paying for. They said Medicare did not reauthorize it. Medicare has no record of an authorization form being filed. Apria healthcare changed their story 3 times.

You was given a junky old oxygen concentrator during covid. When it was time to pick it up I told the lady it wasn’t working. She said they would pick it up. I asked if I could pay to get it fixed and she said no. A month later they stopped supplying my CPAP supplies and I asked why and they said because I didn’t return the oxygen concentrator. They refused to pick it up. They are scamming Medicaid for the cost. You called three times to have it picked up and they refused. I emailed multiple people and no response. They are scamming Medicaid by saying we didn’t return the equipment but in fact they absolutely refuse to pick it up so they can write them off. They now refuse to supply my CPAP and I’m going to die because I have no other place to get it and they don’t care.