Apria Healthcare Reviews

Apria withdrew $82 out of my checking account from a debit card they say I authorized!! That never happened before until now (May 2026) I called customer service and the lady was not American in her dialect which delayed our conversation more, then she kept cutting in and out. I was so frustrated. She said my insurance only paid $95 when in reality it paid $178 according to my Explanation of benefits. Inept! I demanded she delete the debit card. I never gave authorization to take automated payments. Any copay I have always paid online on my own. Something is very shady. I typed the online chat and got much better service as the lady in the chat understood me well and I was able to upload pics from my laptop to prove they were paid and I owe zero. She said I will get refunded for what was taken and made sure my card on file was taken off.

Horrible billing and customer service support. They never follow up or send documents on billing etc when requested by clients. Would not recommend getting supplies etc from them. There are plenty of other Better companies out there for that that actually care about clients and not filling their pockets with money.

Billing nightmare, continued collection calls even though I was assured no less than 3 times that the wheelchair would cost me nothing. The chair was ordered by the hospital when I was discharged but I clearly stated to apria that I did not need the chair and did not want it if it was going to cost me anything. Now I am being billed and get collection calls weekly. They misrepresented the cost, were deceptive about how it would be billed to insurance and that I ultimately got billed. Avoid Apria!!

Apria is a nightmare. It started by them calling me and just asking when I wanted to come and pick up my supplies. Meanwhile I didn't even know I was there yet, I thought I had to meet with another doctor first. After they explain, I schedule the appointment. My doctor said to give me a specific mask, or one of my choosing after being fit. I will say they did a great job getting me in the office quick before my appointment. However, that was about it. Once in the office, there was no actual fitting. They gave me one mask where they said "this is a popular one that people like" and they made sure that mask worked. They did not let me try on other mask and just asked me "What do you think" as if I'm suppose to know what to look for on my first time. As if I know that some make/models have a rotating intake hose connection while others don't and that's easier for active sleepers etc.

Apria Healthcare is horrible. Around September 2025 I settled all payments with them. Owed nothing and was full coverage with my insurance. I got calls and texts saying I owed money. Took 3 months for them to fix their issues. Then I get a text saying I missed a payment. Talked to a agent and they said I owe again from May 2025. I don't know how they said I was all good. Balance is at 0.00 in September. Then say I owe from May of the same year. While talking to them I asked if I own the machine and they said I started with them in May 2025, and it will be 15 months.

Would give it 0 stars if I could. Apria set me up with a new CPAP machine and put me on a rental agreement without giving me a copy of the rental agreement or telling me what the monthly charges would be or what my financial obligation might be other than the initial copay. Customer Service is offshore. The representatives try to be helpful, but there is not much they can do.

Apria is hands-down the most incompetent company I have ever dealt with across any industry. Their service is a nightmare for anyone already struggling with health issues. They routinely screw up basic orders, and when equipment finally arrives, it's often old, worn out, or literally falling apart. The billing department is even worse; I constantly receive "mystery bills" that lack any itemized breakdown of what I am actually being charged for. Trying to get a straight answer from customer service is impossible, as you are passed from one agent to another with no resolution. Their lack of transparency and total disregard for patient safety is predatory. Save yourself the stress and find a different DME supplier that actually respects its customers.

Had been using Apria for about 7 years for CPAP supplies. I have 3 instances and have never had a copay. Started getting texts, emails about a pending past due bill from 7 months ago. Called last week and was told not to pay, they needed to bill my secondary insurance. Got a voicemail today saying I had a past due bill of $49. Called again, was told they had not billed my secondary insurance. Asked for a supervisor. She said secondary had declined. I told her last 2 I talked to said had not been filed. She gave a bunch of crap. Finally told her I’ll pay the $49 but remove all my info from their database. Absolutely stupid customer service. I’m done with them.

Horrible, customer service does not call you back, billing mistakes, it is just an inept company. I will never use them again.

They sent me someone else's cpap machine. 3 months struggling to use it my dr noticed this is not what he prescribed. They exchanged it after that a totally different machine and setup. When I called after the exchange they have no information about they sent another person's machine. Of course they erased their mistake! Now they calling me threatening with collection. I will send back the machine. I don't deal with shady company like APRIA healthcare.