Apria Healthcare Reviews

The myApria app is terrible. Why have the app if you have to call them. I can not understand why BCBSTN ever did this to it's members. I have better luck going to the Apria Healthcare local office. If BCBS would have paid my previous supplier I'd be so much happier. App stinks! App simply does not work properly.

I have been using Apria since 12/25. Twice my order did not get completed and I ran out of supplies. There was no communication from customer service so the responsibility falls on me to make sure my order goes through in 7 to 10 business days. The agent I worked with when I placed my order must have been ending their shift and didn't hit the button. This leaves me to use equipment that should have been disposed of last week. I hope I don't get sick. They always try to upsell when you call. I ask to speak with a supervisor and the response is that wii be 24 to 48 hours. The company needs to learn servicing your patients properly and timely should be a number one priority. I hope they are all sleeping well over there because I won't be for another 7 to 10 business days, maybe. Hugely disappointing.

I’d rather take a beating than have to deal with the incompetent folks at Apria. If there’s anyway my insurance will allow me to switch, I will do immediately, The lady I talked to today was very sweet but had to constantly put me on hold, then one piece at a time she would ask me if I needed a certain type of tube, then mask, filters, etc…. I had no idea because she didn’t have a record of what I ordered the last time. That made no sense. Bottom line, this TERRIBLE CUSTOMER SERVICE has gone on for over 2 years. If I conducted my business this way I would have had to shut down. This is why I’m giving the 1 rating.

I have had terrible service for years, and finally got my doctor to send my Rx elsewhere.  Problems include:

I have been trying to order my CPAP supplies for over eight months, and the process has been nothing short of exhausting. The main issue is that you cannot log in online to pay your bill, which forces you to call. After navigating multiple automated menus, I finally reached customer service—only to be transferred again to another automated system, then to a live agent who took my payment information. I was then transferred back to customer service, who had to call accounting to verify that I had made a payment. From there, I was transferred to my “local” supplier. They answered, then had to call accounting themselves, only to tell me they were not the office that handles my account. I was then transferred again—this time to sales.

OMG. The absolute worst company I have ever dealt with. Incompetent customer service people that don't know the products or processes.... They seem to be reading from a script. (Often don't speak English clearly making it hard to understand and they don't understand what I'm saying either.) When I call, I can expect to spend at least an hour dealing with their incompetent people. I am usually transferred a minimum of 4 times. Often when transferred or put on hold, I am sent to the main menu and get stuck in a loop...usually give up. Unbelievable that a company would be this disorganized with such poor customer service. I have switched to ** and I highly recommend them for others.

I would give them 0 stars, but had to put 1. :( I have a C-pap machine they should have billed my insurance company for machine all at once last year, I had reached my deductible. Now I received an EOB with the same amount they charged the insurance company last year twice one in April and in May. I called and they "danced" around it. Also, I ordered parts and they said insurance would cover. I was sent more then I needed and had a balance of $72.00. I would rather pay out of pocket, then deal with these people.

I had a terrible experience with Apria regarding my CPAP supplies. When I ordered, I had a terrible experience with Apria regarding my CPAP supplies. When I ordered my New Cpap Machine after 6 yrs and replacement kit, I specifically told the representative that I cannot use masks containing certain plastics because I am highly allergic to them. Despite making that very clear, they sent me the wrong mask. I called back to exchange it and was told I had 30 days to return or exchange the incorrect item. That sounded simple enough—until they charged me $7.35 for their mistake.

I have ordered supplies from Apria for years. Today I was trying to see if I could get a new CPAP machine, and was talked to as if I was lying or trying to steal a machine. I didn't appreciate the way I was treated and will not be ordering from Apria in the future.

Not a patient centered business. First and last time user of this company. Wanted to buy, not rent a CPAP machine. Told by my insurance that is acceptable. Told by Apria that I had to rent. The rental contract is currently 13 months (not sure why 13). Electronic billing is totally screwed up. Electronic statements don't match the amount on the payment e-bill website. If you decide to use Apria, get a contract that provides a monthly billing amount and term of contract. Be prepared to spent time with customer service every month. The marketing division is very aggressive. Expect to receive emails from them every day pushing you to buy stuff from them.