Apria Healthcare Reviews

Without a doubt the worst company I have ever tried to do business with. I have made no less than 5 calls trying to get a new mask and headgear. Each call is a minimum of 20 minutes and usually more being transferred from one incompetent person to another and still no one can seem to get me the product that I need. This afternoon I receive a call apparently from the local Apria dealer and again I tell her exactly what I need and she needs to have the main office contact me. That's when I lost it and royally bent her ear about the ineptitude of the company and the frustration of trying to do business with them. If it weren't for Medicaid and Medicare this company would not be able to exist.

I rarely leave reviews, but my experience with Apria Healthcare was so egregiously bad that I feel obligated to warn others. My physician sent them a prescription for a CPAP machine and supplies, and my insurance approved it immediately. It took Apria an entire month just to prepare the shipment. When they finally contacted me, they claimed I needed to pay out-of-pocket to rent the machine for several months before purchasing it. I called my insurance company to verify, and my insurance explicitly confirmed that I owed $0 because I had already met my deductible and maximum out-of-pocket for the year. The insurance company stated clearly that they were covering the machine in full and it belonged to me. What followed was almost 3 hours of pure frustration:

This IS THE WORST home health company I have ever dealt with. The doctor notified me they sent the order to them in July 2026. I never heard ANYTHING until September 2 when I called them and they claimed they just received the order on August 31 and they would get it ready and call me. On September 25 I called and they told me they needed more information from the doctor if I know how to USE the machine. (I HAVE BEEN ON BIPAP FOR 20 YEARS, AND THIS WILL BE MY FORTH MACHINE.) They just sit on it when they knew the Doctor and could have easily requested the information weeks ago!!!!

I've been trying to get registered as a new patient for CPAP supplies for over 4 months with this company. Phone call after phone call and I still can't seem to get them to tell me if they have all the paperwork they need. The staff are not competent and frequently lose my details and hang up with no call back. Don't use this company!!

Do not do business with this company! They do not do the billing correctly with insurance company and leave you stuck with a large invoice that is 2 years old! A bill that I never saw the entire year of 2025 and then all the sudden I owe them over $400 in 2026. Most of the bill was they didn't get prior authorization from insurance and duplicate billing. Complete nightmare to deal with! If they have your credit card they will just charge you without notifying you!

I have used a cpap machine for many years. This year I had to change insurance companies and my local Sleep Center connected me with Apria Health. Since I transitioned to Apria I have had problems with each order I have received. Every time I have had to call to get the order straightend out. Since my last order I received in July I have now contacted Apria Health about the last order I received. Your representative told me she would take of the problem. Well she did not. So the beginning of August I called again and spoke with a different person in your customer service. That person stated he would fix the problem. Again he did not take care of the problem.

Terrible billing practices by Apria. They will just send me a bill without any explanation or cost breakdown. I would suggest to not put your credit card information in their website so they cannot just automatically charge your credit card. Until now, Apria still cannot resolve my last December bill, and it is now 9 months, and they just keep on sending me bills to pay even though my said billing statement is still in dispute. My sleep doctor also heard lots of complaints from her patients about Apria’s billing issues. I am now getting my merchandise to a different company that my doctor suggested that I should change to a different one.

I am 66 years old and I have never in my life worked with such a terrible, terrible company. I was sent up there to get a mask fit. It's a very long drive for me. When I got there he refused to do the mask fit because they had incorrectly sent me the wrong materials the first time as opposed to what we had actually ordered and so I had gotten two sets of masks by the time I was sent up for a mask fit because neither of the previous masks work for me because I'm allergic to the PVC crap they make them out of. He refused to even talk to me and was the rudest human being alive.

Apria equipment seems to be reliable. Apria customer service is unprepared in their business; uneducated in their processes and RUDE to customers. Additionally apria people talk behind the customer's back to other organizations. That is about as low as a company can get!

I can only imagine the people who are needing to speak to someone at this company are not having the best days. I happen to have a child that needs oxygen for a rare medical condition and the customer service person that answered the phone was very rude and acted like I was an inconvenience asking her for the medical equipment my son's neurologist recommended. I really hate to think this company employs people that hate their "really" stressful job of taking oxygen orders. The phone call was made to 37062 ZIP code at 4:00 on 8/26/2026 if any supervisor cares to look into it. I doubt they have recorded lines but they should.

Miserable company - I would give them a zero star, if I could. They charged me $145 for C-PAP supplies ($41 and change after 30 days of shipping, so that I could not return the supplies, and $103 and change the following month). I have the unopened box and called them to return it - I am not paying that much for some mask and filters, but they refused because it's over 30 days. I will absolutely NOT deal with them, ever. Beware of this company.

Customer service is the worst. Spent over 45 minutes and the lady couldn't help and just disconnected. Poor customer service

Do not, do not, do not, - DO NOT do business with this company. You have been warned! After living on this planet for 61 years, I can honestly and objectively say that this is by far the worst company I have ever encountered. I contracted them to supply my c-pap supplies, and it has been a horrible experience since the beginning. I have 100% insurance coverage for my supplies, yet they consistently send me illegal add on bills and they will stop shipments of my needed supplies when not paid. My insurance company has filed complaints with them as well for illegally double billing their customers. In addition, there is no way to get in touch with intelligent management within this company to resolve these issues. Your only choice is to pay their bills or find a new company - which I did.

I just want to thank the team of Apria. Especially Healthcare Tech Katrina. You are the best. You are a blessing. Thank you all from the heart and soul of me. Thank you.

Worst medical company I’ve dealt with; the billing is outsourced to a 3rd world call center that never do their job. I cannot get my FSA card to be unfrozen because they keep auto-billing it even though they apparently took it off. Still, to this day in August 19th, I have yet to get a receipt since February when I received the CPAP. They keep billing random amounts. I think this may be a scammer call center they are in contract with.

They love to try and collect from the dead. Stop sending bills. They are the worst.

If I could, I would rate this company as a zero. Over the last two months I feel they have moved to all AI telephone encounters. I can not speak to a live person, even when asking for a manager. Also, I continuously have my orders cancelled and no one can provide an answer why even though I have insurance and am only ordering filters each month, which I am allowed to have. I have tried 3 times to order and my order keeps getting cancelled. I am constantly told I can order online, yet it never works. Every time I call I am on the phone minimum 20 minutes for a simple Resupply order. Today I was on the phone for 30 minutes and had no resolution to my issue and still do not have an order for my filters. I have filed multiple complaints with my insurance and they don’t help either. Apria is too big and has too much power apparently. Avoid them at all cost.

This company is awful. I’d give zero stars if I could. They supplied my CPAP supplies for several years with few issues before I started Medicare. In the 6 months since, they’ve been a nightmare. They keep telling me I need different documentation to get supplies under Medicare, and say I haven’t provided certain documents even though my doctor has faxed them multiple times. Customer service is dismal. I’m looking for another supplier at this point. I’m done with Apria.

This company is terrible in more ways than I can possibly describe. This is a link to my review of this horrific company

They NEVER answer the phone and they NEVER return phone calls. What a terrible way for a healthcare company to do business. One week and still have not received a return call for much needed supplies.

For the last three weeks, I have tried to sign in to my Apria account, but it does not work. I spoke to almost half a dozen customer service reps since then, yet no solution. This company does not care about their customers, most of which ar esenior citizens. If they have any tech support at all, it belongs to the Stone Age. Medicare should not be doing business with this grossly incompetent company. I wish someone would come to the rescue of the senior citizens.

While I lived in Hawai'i Apria worked great with my insurance, but since moving to the mainland I have had approximately 15 calls to Apria to try to sort out their issues connecting with my insurance, trying to get my orders right per my Dr's prescription (still isn't), to get billing correct, and to get my address correct. They have had a really hard, hard time adjusting to my move! I like the supplies and the CPAP has helped me tremendously, and the people seem very nice, but customer care and communication is seriously disjointed.

I wrote this review in October of 2025. "Worst customer service ever. They are unprofessional and incompetent in processing Medicare claims. They do not respond to you or get back with information requested. Their bills do not itemize billed items. Their website is crap." After my review Apria Customer service called. I had Also sent them a 6 page letter describing my issues with them which date back to December of 2023. In October of 2025 we finally reached an agreement, or I should say I finally just paid them the $52.94 they claimed I owed them due to their inability to properly file my claims with Medicare and never explaining to me why or how I could help them resolve the issue. They didn't even know why Medicare was denying my claims. They just kept sending the same information to Medicare over and over obviously resulting in denials.

Try to charge price on some items which were almost 600% higher than others. Refuses to ship items unless accept their price quote. Customer service calls bounced everywhere with no resolution. Can't even talk to a local office without being transferred to a number answered outside the US.

I’m pretty sure you could go to the moon, where no one actually lives, and still find a better DME vendor than Apria. When I first got my machine, they didn’t tell me so it sat in the lobby of my apartment building for a month before I found out by accident when they asked for feedback. When I moved, I had to change my address two places in their system, because their database for billing is different than the one for shipping. I only found this out after two months of receiving texts that they were shipping me supplies and they never arrived. Why? Because their shipping department sent supplies to the old address and I had no way of knowing.

Terrible company, I would say terrible to deal with but you can't get anyone to deal with. Their phone system is a trail to nowhere. Their app does not work. I have a customer ID on an order document but their website and app don't know me. I'm a medicare customer so I have no options. Synapse uses this company and Synapse is no help either.

My insurance requested more documentation from Apria, they didn’t send the appropriate documents to insurance company. So Apria claims insurance refused to pay, so they say I am responsible for paying. Would not deal with this company again.

Great work👍👍 on helping me sleep. Thank you. The product is great.

The myApria app is terrible. Why have the app if you have to call them. I can not understand why BCBSTN ever did this to it's members. I have better luck going to the Apria Healthcare local office. If BCBS would have paid my previous supplier I'd be so much happier. App stinks! App simply does not work properly.

I have been using Apria since 12/25. Twice my order did not get completed and I ran out of supplies. There was no communication from customer service so the responsibility falls on me to make sure my order goes through in 7 to 10 business days. The agent I worked with when I placed my order must have been ending their shift and didn't hit the button. This leaves me to use equipment that should have been disposed of last week. I hope I don't get sick. They always try to upsell when you call. I ask to speak with a supervisor and the response is that wii be 24 to 48 hours. The company needs to learn servicing your patients properly and timely should be a number one priority. I hope they are all sleeping well over there because I won't be for another 7 to 10 business days, maybe. Hugely disappointing.

I’d rather take a beating than have to deal with the incompetent folks at Apria. If there’s anyway my insurance will allow me to switch, I will do immediately, The lady I talked to today was very sweet but had to constantly put me on hold, then one piece at a time she would ask me if I needed a certain type of tube, then mask, filters, etc…. I had no idea because she didn’t have a record of what I ordered the last time. That made no sense. Bottom line, this TERRIBLE CUSTOMER SERVICE has gone on for over 2 years. If I conducted my business this way I would have had to shut down. This is why I’m giving the 1 rating.

I have had terrible service for years, and finally got my doctor to send my Rx elsewhere.  Problems include:

I have been trying to order my CPAP supplies for over eight months, and the process has been nothing short of exhausting. The main issue is that you cannot log in online to pay your bill, which forces you to call. After navigating multiple automated menus, I finally reached customer service—only to be transferred again to another automated system, then to a live agent who took my payment information. I was then transferred back to customer service, who had to call accounting to verify that I had made a payment. From there, I was transferred to my “local” supplier. They answered, then had to call accounting themselves, only to tell me they were not the office that handles my account. I was then transferred again—this time to sales.

OMG. The absolute worst company I have ever dealt with. Incompetent customer service people that don't know the products or processes.... They seem to be reading from a script. (Often don't speak English clearly making it hard to understand and they don't understand what I'm saying either.) When I call, I can expect to spend at least an hour dealing with their incompetent people. I am usually transferred a minimum of 4 times. Often when transferred or put on hold, I am sent to the main menu and get stuck in a loop...usually give up. Unbelievable that a company would be this disorganized with such poor customer service. I have switched to ** and I highly recommend them for others.

I would give them 0 stars, but had to put 1. :( I have a C-pap machine they should have billed my insurance company for machine all at once last year, I had reached my deductible. Now I received an EOB with the same amount they charged the insurance company last year twice one in April and in May. I called and they "danced" around it. Also, I ordered parts and they said insurance would cover. I was sent more then I needed and had a balance of $72.00. I would rather pay out of pocket, then deal with these people.

I had a terrible experience with Apria regarding my CPAP supplies. When I ordered, I had a terrible experience with Apria regarding my CPAP supplies. When I ordered my New Cpap Machine after 6 yrs and replacement kit, I specifically told the representative that I cannot use masks containing certain plastics because I am highly allergic to them. Despite making that very clear, they sent me the wrong mask. I called back to exchange it and was told I had 30 days to return or exchange the incorrect item. That sounded simple enough—until they charged me $7.35 for their mistake.

I have ordered supplies from Apria for years. Today I was trying to see if I could get a new CPAP machine, and was talked to as if I was lying or trying to steal a machine. I didn't appreciate the way I was treated and will not be ordering from Apria in the future.

Not a patient centered business. First and last time user of this company. Wanted to buy, not rent a CPAP machine. Told by my insurance that is acceptable. Told by Apria that I had to rent. The rental contract is currently 13 months (not sure why 13). Electronic billing is totally screwed up. Electronic statements don't match the amount on the payment e-bill website. If you decide to use Apria, get a contract that provides a monthly billing amount and term of contract. Be prepared to spent time with customer service every month. The marketing division is very aggressive. Expect to receive emails from them every day pushing you to buy stuff from them.

My hospital Dr ordered my oxygen from Apria. My insurance paid them and now apria is wanting to charge me. My insurance is upset and told me they would handle it from here. I'm hoping apria will see their mistake. If not I'll get retested and change companies.

Apria withdrew $82 out of my checking account from a debit card they say I authorized!! That never happened before until now (May 2026) I called customer service and the lady was not American in her dialect which delayed our conversation more, then she kept cutting in and out. I was so frustrated. She said my insurance only paid $95 when in reality it paid $178 according to my Explanation of benefits. Inept! I demanded she delete the debit card. I never gave authorization to take automated payments. Any copay I have always paid online on my own. Something is very shady. I typed the online chat and got much better service as the lady in the chat understood me well and I was able to upload pics from my laptop to prove they were paid and I owe zero. She said I will get refunded for what was taken and made sure my card on file was taken off.