Apria Healthcare Reviews

If I could, I would rate this company as a zero. Over the last two months I feel they have moved to all AI telephone encounters. I can not speak to a live person, even when asking for a manager. Also, I continuously have my orders cancelled and no one can provide an answer why even though I have insurance and am only ordering filters each month, which I am allowed to have. I have tried 3 times to order and my order keeps getting cancelled. I am constantly told I can order online, yet it never works. Every time I call I am on the phone minimum 20 minutes for a simple Resupply order. Today I was on the phone for 30 minutes and had no resolution to my issue and still do not have an order for my filters. I have filed multiple complaints with my insurance and they don’t help either. Apria is too big and has too much power apparently. Avoid them at all cost.

This company is awful. I’d give zero stars if I could. They supplied my CPAP supplies for several years with few issues before I started Medicare. In the 6 months since, they’ve been a nightmare. They keep telling me I need different documentation to get supplies under Medicare, and say I haven’t provided certain documents even though my doctor has faxed them multiple times. Customer service is dismal. I’m looking for another supplier at this point. I’m done with Apria.

This company is terrible in more ways than I can possibly describe. This is a link to my review of this horrific company

They NEVER answer the phone and they NEVER return phone calls. What a terrible way for a healthcare company to do business. One week and still have not received a return call for much needed supplies.

For the last three weeks, I have tried to sign in to my Apria account, but it does not work. I spoke to almost half a dozen customer service reps since then, yet no solution. This company does not care about their customers, most of which ar esenior citizens. If they have any tech support at all, it belongs to the Stone Age. Medicare should not be doing business with this grossly incompetent company. I wish someone would come to the rescue of the senior citizens.

While I lived in Hawai'i Apria worked great with my insurance, but since moving to the mainland I have had approximately 15 calls to Apria to try to sort out their issues connecting with my insurance, trying to get my orders right per my Dr's prescription (still isn't), to get billing correct, and to get my address correct. They have had a really hard, hard time adjusting to my move! I like the supplies and the CPAP has helped me tremendously, and the people seem very nice, but customer care and communication is seriously disjointed.

I wrote this review in October of 2025. "Worst customer service ever. They are unprofessional and incompetent in processing Medicare claims. They do not respond to you or get back with information requested. Their bills do not itemize billed items. Their website is crap." After my review Apria Customer service called. I had Also sent them a 6 page letter describing my issues with them which date back to December of 2023. In October of 2025 we finally reached an agreement, or I should say I finally just paid them the $52.94 they claimed I owed them due to their inability to properly file my claims with Medicare and never explaining to me why or how I could help them resolve the issue. They didn't even know why Medicare was denying my claims. They just kept sending the same information to Medicare over and over obviously resulting in denials.

Try to charge price on some items which were almost 600% higher than others. Refuses to ship items unless accept their price quote. Customer service calls bounced everywhere with no resolution. Can't even talk to a local office without being transferred to a number answered outside the US.

I’m pretty sure you could go to the moon, where no one actually lives, and still find a better DME vendor than Apria. When I first got my machine, they didn’t tell me so it sat in the lobby of my apartment building for a month before I found out by accident when they asked for feedback. When I moved, I had to change my address two places in their system, because their database for billing is different than the one for shipping. I only found this out after two months of receiving texts that they were shipping me supplies and they never arrived. Why? Because their shipping department sent supplies to the old address and I had no way of knowing.

Terrible company, I would say terrible to deal with but you can't get anyone to deal with. Their phone system is a trail to nowhere. Their app does not work. I have a customer ID on an order document but their website and app don't know me. I'm a medicare customer so I have no options. Synapse uses this company and Synapse is no help either.

My insurance requested more documentation from Apria, they didn’t send the appropriate documents to insurance company. So Apria claims insurance refused to pay, so they say I am responsible for paying. Would not deal with this company again.

Great work👍👍 on helping me sleep. Thank you. The product is great.

The myApria app is terrible. Why have the app if you have to call them. I can not understand why BCBSTN ever did this to it's members. I have better luck going to the Apria Healthcare local office. If BCBS would have paid my previous supplier I'd be so much happier. App stinks! App simply does not work properly.

I have been using Apria since 12/25. Twice my order did not get completed and I ran out of supplies. There was no communication from customer service so the responsibility falls on me to make sure my order goes through in 7 to 10 business days. The agent I worked with when I placed my order must have been ending their shift and didn't hit the button. This leaves me to use equipment that should have been disposed of last week. I hope I don't get sick. They always try to upsell when you call. I ask to speak with a supervisor and the response is that wii be 24 to 48 hours. The company needs to learn servicing your patients properly and timely should be a number one priority. I hope they are all sleeping well over there because I won't be for another 7 to 10 business days, maybe. Hugely disappointing.

I’d rather take a beating than have to deal with the incompetent folks at Apria. If there’s anyway my insurance will allow me to switch, I will do immediately, The lady I talked to today was very sweet but had to constantly put me on hold, then one piece at a time she would ask me if I needed a certain type of tube, then mask, filters, etc…. I had no idea because she didn’t have a record of what I ordered the last time. That made no sense. Bottom line, this TERRIBLE CUSTOMER SERVICE has gone on for over 2 years. If I conducted my business this way I would have had to shut down. This is why I’m giving the 1 rating.

I have had terrible service for years, and finally got my doctor to send my Rx elsewhere.  Problems include:

I have been trying to order my CPAP supplies for over eight months, and the process has been nothing short of exhausting. The main issue is that you cannot log in online to pay your bill, which forces you to call. After navigating multiple automated menus, I finally reached customer service—only to be transferred again to another automated system, then to a live agent who took my payment information. I was then transferred back to customer service, who had to call accounting to verify that I had made a payment. From there, I was transferred to my “local” supplier. They answered, then had to call accounting themselves, only to tell me they were not the office that handles my account. I was then transferred again—this time to sales.

OMG. The absolute worst company I have ever dealt with. Incompetent customer service people that don't know the products or processes.... They seem to be reading from a script. (Often don't speak English clearly making it hard to understand and they don't understand what I'm saying either.) When I call, I can expect to spend at least an hour dealing with their incompetent people. I am usually transferred a minimum of 4 times. Often when transferred or put on hold, I am sent to the main menu and get stuck in a loop...usually give up. Unbelievable that a company would be this disorganized with such poor customer service. I have switched to ** and I highly recommend them for others.

I would give them 0 stars, but had to put 1. :( I have a C-pap machine they should have billed my insurance company for machine all at once last year, I had reached my deductible. Now I received an EOB with the same amount they charged the insurance company last year twice one in April and in May. I called and they "danced" around it. Also, I ordered parts and they said insurance would cover. I was sent more then I needed and had a balance of $72.00. I would rather pay out of pocket, then deal with these people.

I had a terrible experience with Apria regarding my CPAP supplies. When I ordered, I had a terrible experience with Apria regarding my CPAP supplies. When I ordered my New Cpap Machine after 6 yrs and replacement kit, I specifically told the representative that I cannot use masks containing certain plastics because I am highly allergic to them. Despite making that very clear, they sent me the wrong mask. I called back to exchange it and was told I had 30 days to return or exchange the incorrect item. That sounded simple enough—until they charged me $7.35 for their mistake.

I have ordered supplies from Apria for years. Today I was trying to see if I could get a new CPAP machine, and was talked to as if I was lying or trying to steal a machine. I didn't appreciate the way I was treated and will not be ordering from Apria in the future.

Not a patient centered business. First and last time user of this company. Wanted to buy, not rent a CPAP machine. Told by my insurance that is acceptable. Told by Apria that I had to rent. The rental contract is currently 13 months (not sure why 13). Electronic billing is totally screwed up. Electronic statements don't match the amount on the payment e-bill website. If you decide to use Apria, get a contract that provides a monthly billing amount and term of contract. Be prepared to spent time with customer service every month. The marketing division is very aggressive. Expect to receive emails from them every day pushing you to buy stuff from them.

My hospital Dr ordered my oxygen from Apria. My insurance paid them and now apria is wanting to charge me. My insurance is upset and told me they would handle it from here. I'm hoping apria will see their mistake. If not I'll get retested and change companies.

Apria withdrew $82 out of my checking account from a debit card they say I authorized!! That never happened before until now (May 2026) I called customer service and the lady was not American in her dialect which delayed our conversation more, then she kept cutting in and out. I was so frustrated. She said my insurance only paid $95 when in reality it paid $178 according to my Explanation of benefits. Inept! I demanded she delete the debit card. I never gave authorization to take automated payments. Any copay I have always paid online on my own. Something is very shady. I typed the online chat and got much better service as the lady in the chat understood me well and I was able to upload pics from my laptop to prove they were paid and I owe zero. She said I will get refunded for what was taken and made sure my card on file was taken off.

Horrible billing and customer service support. They never follow up or send documents on billing etc when requested by clients. Would not recommend getting supplies etc from them. There are plenty of other Better companies out there for that that actually care about clients and not filling their pockets with money.

Billing nightmare, continued collection calls even though I was assured no less than 3 times that the wheelchair would cost me nothing. The chair was ordered by the hospital when I was discharged but I clearly stated to apria that I did not need the chair and did not want it if it was going to cost me anything. Now I am being billed and get collection calls weekly. They misrepresented the cost, were deceptive about how it would be billed to insurance and that I ultimately got billed. Avoid Apria!!

Apria is a nightmare. It started by them calling me and just asking when I wanted to come and pick up my supplies. Meanwhile I didn't even know I was there yet, I thought I had to meet with another doctor first. After they explain, I schedule the appointment. My doctor said to give me a specific mask, or one of my choosing after being fit. I will say they did a great job getting me in the office quick before my appointment. However, that was about it. Once in the office, there was no actual fitting. They gave me one mask where they said "this is a popular one that people like" and they made sure that mask worked. They did not let me try on other mask and just asked me "What do you think" as if I'm suppose to know what to look for on my first time. As if I know that some make/models have a rotating intake hose connection while others don't and that's easier for active sleepers etc.

Apria Healthcare is horrible. Around September 2025 I settled all payments with them. Owed nothing and was full coverage with my insurance. I got calls and texts saying I owed money. Took 3 months for them to fix their issues. Then I get a text saying I missed a payment. Talked to a agent and they said I owe again from May 2025. I don't know how they said I was all good. Balance is at 0.00 in September. Then say I owe from May of the same year. While talking to them I asked if I own the machine and they said I started with them in May 2025, and it will be 15 months.

Would give it 0 stars if I could. Apria set me up with a new CPAP machine and put me on a rental agreement without giving me a copy of the rental agreement or telling me what the monthly charges would be or what my financial obligation might be other than the initial copay. Customer Service is offshore. The representatives try to be helpful, but there is not much they can do.

Apria is hands-down the most incompetent company I have ever dealt with across any industry. Their service is a nightmare for anyone already struggling with health issues. They routinely screw up basic orders, and when equipment finally arrives, it's often old, worn out, or literally falling apart. The billing department is even worse; I constantly receive "mystery bills" that lack any itemized breakdown of what I am actually being charged for. Trying to get a straight answer from customer service is impossible, as you are passed from one agent to another with no resolution. Their lack of transparency and total disregard for patient safety is predatory. Save yourself the stress and find a different DME supplier that actually respects its customers.

Had been using Apria for about 7 years for CPAP supplies. I have 3 instances and have never had a copay. Started getting texts, emails about a pending past due bill from 7 months ago. Called last week and was told not to pay, they needed to bill my secondary insurance. Got a voicemail today saying I had a past due bill of $49. Called again, was told they had not billed my secondary insurance. Asked for a supervisor. She said secondary had declined. I told her last 2 I talked to said had not been filed. She gave a bunch of crap. Finally told her I’ll pay the $49 but remove all my info from their database. Absolutely stupid customer service. I’m done with them.

Horrible, customer service does not call you back, billing mistakes, it is just an inept company. I will never use them again.

They sent me someone else's cpap machine. 3 months struggling to use it my dr noticed this is not what he prescribed. They exchanged it after that a totally different machine and setup. When I called after the exchange they have no information about they sent another person's machine. Of course they erased their mistake! Now they calling me threatening with collection. I will send back the machine. I don't deal with shady company like APRIA healthcare.

My Dr ordered me a CPAP and I told them that I don't drive. Finally, they mailed the machine. Ok, that's fine, but no one ever showed up to explain how to use it. There were a couple of exchanges, and still no one. Now they want the machine back cause insurance does not want to pay. Well duh. But why would I use a machine I don't know how and mess with my health? I do read enough to know it can. Aude has more breathing problems than I already deal with. So now they want to pick up. Told them I work 8 to 5. M-F.

This is, without a doubt, the worst company I ever, ever dealt with. I called Apria to place an order of CPAP supplies in response to an email reminder. The process was excruciating. The agent needed to verify EVERY detail from my profile before proceeding to the ordering process. It took almost 20 minutes. The following day, I received a call (and an email) from Apria, asking me to call them back to "verify a few details." I called again and basically went through the same process as the day before. There was no explanation as to why I needed to verify information that I had already provided when placing my order. Then, about 10 minutes into this interrogation, the agent informed me that the order had been cancelled because they didn't know my mask size. (I had "verified" that the day before as well.) Then, I was told they needed to forward me to ANOTHER agent.

I purchased CPAP machine plus mask. The machine was delivered but there is no information on the mask. I have called APRIA 3 times and each time the rep tells me that they will expedite it but no one has told me yet when my order will be shipped. I even sent email but no response. The machine is no good to me without the mask. This is absolutely unsatisfactory that they can't even tell me when I am suppose to receive the remaining order.

These people are criminals.. They openly commit fraud. Against their customers & their insurance companies. Ask the local manager, he doesn't even deny. He just laughs.. I suspect He has learned. That N M law enforcement. Is incompetent. & Ineffective. He has found the perfect to do "his kind." Of business.

Apria is the worst health care provider. They went into my Bank Account and withdrew money unauthorized from me and my bank had an investigation and they found fraud, the bank was refused to put the money back and the bank put it back and now I am talking to a lawyer to sue and try to put them out of business and they're going to pay back my bank.

I just previously started using a CPAP, and needed help. I called 904 363-3200 and spoke with sleep coach Dedra, which was highly informative with my questions and after showing me how to adjust a few things, I am now smooth sailing. Great customer service and support. Thank you for your dedication and commitment to your job. Thank you, Dedra. 🫵⭐⭐⭐⭐⭐

I ordered a Dreamwear cpap mask and headset. That's all I ordered. I was clear on the call that I only wanted 1 as I was planning to try the mask before ordering a full supply. Despite my clear directions, they sent 3 masks, filters and tubing. I returned the items I did not order on March 17th and was promised a refund would be issued ASAP. I called twice to check and was told one check was mailed and another would be expedited. Neither has been received. It's a great business model---send items the customer doesn't order, immediately bill their card on file before they receive the items, then refuse to refund the money when the unordered items are returned. Very disappointing.