Apria Healthcare Reviews
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For months I have been trying to get my billing issue fixed. Apria told me I needed to contact my insurance which I did and they instructed me to get a new authorization from Apria. They stated the reason why the bill hasn’t been paid because of a bad authorization. I spend hours on the phone with my insurance and Apria on the phone. I was told by Apria that a new auth would be sent and everything would be taken care of. Two days later I’m still getting text message about equipment pick up. I call Apria and they don’t know what’s going on they said to call my insurance again because a auth was sent. I called my insurance and they stated that they never received anything. Then today I speak with my insurance and they said Apria didn’t send a auth because I was not compliant. I been using my Machine and they only read my card one time. I’ve never had this kind of trouble with any other company.
After leaving this review and also writing to the CEO of the parent company, someone from Apria finally called me back and resolved the situation to my satisfaction. It's a shame it had to come to that. I feel bad for anyone who doesn't know that they can take action to get this type of abusive treatment resolved. My advice is to always write to the highest ranking person that you can reach at a company. Don't use defamatory language or threaten anything that you don't intend to follow through with. Write a professional note and most companies will respond to you.
This company is a scam boiler room operation that offshores all customer service to the Philippines where well intentioned workers have limited scripts in their effort to resolve issues. They not only scam the US patients but the offshore workers they employ. I received a CPAP machine that did not work in August '22 and tried to have it picked up in September '22. They continued to bill me without picking up the machine and then started aggressive collection efforts for the increasing balance. I had approximately 25 documented conversations with offshore collectors wherein I told them the machine does not work and needs to be picked up. Every single time, they told me they needed to transfer me to the department that handles pickups, I waited on hold for between 5-10 minutes and then the call disconnected, EVERY SINGLE TIME.
The phone number that one individual gave to call for pickups rings many times and then fails. Then in February '23 on a random day, I was out of town traveling and a Fedex guy showed up at my door to pick up the machine. Spoke with him through my Ring camera and arranged a day to come back the following week, which he did. Now I continue to get collection calls for the machine that never once worked and I cannot speak to ANYONE at Apria who isn't an offshore bill collector with zero ability to speak about this other than to say how sorry they are for my concerns. I don't understand how this company A) is still in business and B) has not been investigated and shut down by state attorneys general for abusing elderly patients. I will be filing complaints in Florida with our Office of Consumer Affairs and other government authorities that protect residents from this type of abuse. BEWARE OF DOING ANY BUSINESS WITH THIS COMPANY.
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Recently received my CPAP supplies which included a mask that was somewhat different than the one I had been using. It would not work with my current headgear. When I called Apria to inquire about it the customer service person was not receptive to my description of the issue and became rude and argumentative. We became disconnected. I think she hung up on me. This is not the first time I have had an issue with their customer service. If it wasn't so difficult, I would definitely switch suppliers. I would not recommend this company to anyone.
My billing has been messed up since I got my machine. I spent hours on the phone getting them to agree that they needed to correct their but they never do. They just try to get you to pay the balance even though they admit it’s wrong. Horrible company.
Everything about dealing with this company has been a nightmare. I got my CPAP machine about 2 months ago (having to track it down - they shipped it to the wrong address) after a 4 month wait, and it didn't come with everything I needed (no mask, no hose.) It came equipped with a tank - as expected. I got another package a month later that had the hose and mask. Great. The box also included a spare tank that was not for my machine. I never ordered a spare tank, and even if I had, the one I got was useless to me. I called customer service to ask for an RMA and a call tag. They told me to donate it to my pulmonologist. OK, fine.
I got a statement the other day showing I owed them $156. Some of the charges were for 'Deductibles.' My agreement was to pay $23/month. I saw charges for $23, $45, $23 - billed in one month. Also 'CPAP Supplies.' No item description. I had never ordered any supplies. The one that caught my eye was 'CPAP humidifier' for $77. I also saw that they had charged my card and paid that invoice. What were they charging me for? The tank that came with my CPAP machine, or the spare tank that I neither ordered, needed, or could even use - the tank they'd told me to donate?
So yesterday I called the Billing Dept. They were completely clueless - couldn't tell me what I was being charged for, or why, only that they weren't going to credit my account for the spare tank because, "We bill separately for the tank." WHAT??!! They sent me to the Supplies Dept. I explained the situation to them and they sent me back to Billing, who sent me back to Supplies, who sent me to the local branch, who had no idea why I'd been sent to them. Back and forth, back and forth, with no one at Apria willing to understand that I had been billed for things I hadn't ordered, needed, or could even use.
I finally ended the conversation demanding that I get a credit for the tank. I have to bring it in to the local branch. Once they get it the Billing Dept. will (allegedly) issue a credit. I highly doubt it. If it comes to that I'll be filing a claim with my credit card company. This company is either engaging in fraudulent billing practices, or is completely incompetent. Look for your CPAP supplies elsewhere. I plan to have a chat with my doctor, to let her know not to write her patients' orders to Apria.
RE: APRIA Healthcare. Be aware of this company, they will do anything to get money out of customers. I have tried for over a year to return equipment they delivered to my doorstep without my consent. I have called, sent messages and letters for this past year, a couple of times they scheduled a time to pick the equipment up, but never came. Now they have sent the bill to a collection agency, and I am up for almost $100 for equipment I never authorized, never needed and never used!
I have had oxygen concentrator since October 2022. I no longer need oxygen so I have tried multiple times to have pick up service. They will only pick up on Tuesdays and Thursdays, the only two days I cannot be gone from work. When I’ve tried to call for help, I am on hold longer than 30 min to only be disconnected when answered or I am transferred to “someone else.” I can’t lift the items to take them to the local office and I have told them that repeatedly. Yet they have left tags on my door asking me to call them and they have called my daughter because they haven’t been able to reach me about my equipment. They can certainly reach me about my bill.
I had a sudden closure at work on a Thursday so I called today to see if it was possible to be squeezed in since both parties are trying to get the equipment back. When I called today to explain the sudden open day, the Rep just said no. Not “let me see how I can help you” or “let me see if there is anything I can do”. Just a flat no. Then she goes on about me returning the equipment to the local office which I have told them repeatedly that I can’t lift the equipment. I got so frustrated that I just hung up. The worst customer service I have ever seen in a healthcare industry.
After seeing my review their representative did reach out to me and resolved my issues which I really appreciate. They are researching the reps who did this and will handle it appropriately. They apologized and I'm supposed to get what I need soon.
PLEASE if you are on oxygen use another company like Major Medical. I get hung up on a lot, like when did that become a practice? I am kind and nice. I am asking for another refillable tank and they won't do it. They told me to take my emergency tank with me to appointments, what? I live rural. I am really stuck right now and they have hung up on me 6 times in 3 business days. I wanted a supervisor to call me. They assured me they would. It's now 3 days later. When I called them to tell them I'd be switching to MM and to send my prescription there...she hung up on me. So now I have to start the process all over with my Pulmonologist. THEY ARE HORRIBLE!! BE CAREFUL. BEWARE!!
Shaking with rage 2 hrs on the phone with Apria Healthcare. They want to take my mom's bed her insurance has been paying for. They said Medicare did not reauthorize it. Medicare has no record of an authorization form being filed. Apria healthcare changed their story 3 times.
2. We never filed with medicare. We had to verify your insurance (which we did last March 2022)
3. We need to verify the equipment so we never filed with medicare and you didn't return our calls.
To be fair I don't return calls from unknown numbers that don't explain what they want. Apparently apria healthcare is also Radius Global and other numbers I don't recognize. No call ever mentioned a bed. I specifically asked what they need from me they refused to tell me instead trying to get me to call their branch office after being on hold for 2 hours with the call back number they provided when they threatened to take my bedridden mother's bed.
You was given a junky old oxygen concentrator during covid. When it was time to pick it up I told the lady it wasn’t working. She said they would pick it up. I asked if I could pay to get it fixed and she said no. A month later they stopped supplying my CPAP supplies and I asked why and they said because I didn’t return the oxygen concentrator. They refused to pick it up. They are scamming Medicaid for the cost. You called three times to have it picked up and they refused. I emailed multiple people and no response. They are scamming Medicaid by saying we didn’t return the equipment but in fact they absolutely refuse to pick it up so they can write them off. They now refuse to supply my CPAP and I’m going to die because I have no other place to get it and they don’t care.
Apria Healthcare Company Information
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- Apria Healthcare
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