Apria Healthcare Reviews

Apria has been terrible in so many ways. The billing system is impossible to understand. Their customer service is terrible. The quality of their generic accessories could not be lower. You know that this is a deliberate system to find ways to '****' the customer. You can't accidentally be this bad, it is by design. When I complained to Kaiser Permanente -- they said 'get in line'. Companies like this exist because they have figured out how to navigate the mess of the US healthcare system for the benefit of everyone except the patients.

UPDATE. It gets worse. Ripping me off and costing me credit card interest because they can't process a refund. I'm on fixed income and $450 is A LOT. No one can fix that they double withdrew funds. Months of calling and trying. I'm told it's finally done. They NO REFUND! It's their mistake that I have been charged! Not one supervisor has an idea how to fix it. I just am told they see it was their mistake but nothing they can do. I have to wait.

Awful company. Sent me a bill from 2023 and then to collections. The claim was never sent to my insurance. Paid the bill which has posted to my credit card account. Trying to get a hold placed off my account so I can get my CPAP supplies. Was transferred to 4 different departments without the person advising me . I have spoken to Apria for the last time and will have my script sent elsewhere. Zero stars if that was an option. Get it together.

They were so good to get me my breast pump, but after quitting my job and changing insurances I called them to update my insurance… Multiple times because it never actually worked online. I was still charged $788 for the breast pump I got. And I am still trying to get it refunded. They say I didn’t have active insurance when I called SO many times to update it. I have spent literally at least 6 hours on the phone with them so far and still don’t have my money back. They are making me do the job of the local branch (Olympia) of send in the receipt that I dropped off the pump because they “can’t get ahold of the Olympia branch”. This has been a nightmare. All with a little baby running around and out $788 currently. So bad. They just make excuses and lies.

I never saw such a disorganized and unapologetic company. No matter who answered the phone, they did not give accurate information. Even the person claiming to be the manager had no sense of telling the truth. Like other customers here, I also was told they needed the doctor to fax over my insurance info, clinical notes, etc. I called the doctors twice, believing the lies this company told me. I called the administrator of the doctors to find out why the doctors were not faxing over the info to Apria.

They claim to have a risk free 30 day trial return policy "limited" as long as you don't open the item to test out. It must be un-opened if they are to accept the return. I purchased a mask (1/15/25) for my CPAP machine and was disappointed that the tube from the CPAP machine was smaller than the mask. How could I have known it wouldn't fit if I was to leave it in the package? How are you supposed to do a 30 day trial if you can't take the mask out of the sealed plastic bag? If what they claim is a risk free 30 day trial then are you suppose to leave the mask in the "un-open" package and somehow not use it for 30 days?

They claim to have a risk free 30 day trial return policy "limited" as long as you don't open the item to test out. It must be un-opened if they are to accept the return. I purchased a mask (1/15/25) for my CPAP machine and was disappointed that the tube from the CPAP machine was smaller than the mask. How could I have known it wouldn't fit if I was to leave it in the package? How are you supposed to do a 30 day trial if you can't take the mask out of the sealed plastic bag? If what they claim is a risk free 30 day trial then are you suppose to leave the mask in the "un-open" package and somehow not use it for 30 days? Besides, my frustration with their customer service to replace the mask I have had to look on Amazon to purchase another one that would fit.

I would give this company a zero if I could. Numerous websites with numerous different logins. Once they sent me equipment that I did not ask for. Even if it was on autosend the equipment needed prior authorisation from my insurance. 2 days after sending it even before I knew what was happening they charged my FSA card that I already told them not to charge automatically. Also I did reorder supplies back in October as well that were sent but also needed prior authorization which they never informed me as well. I am appealing the supplies that were just sent for that reason and already have asked for a refund for the first issue.

New CPAP Machine does not work. Tells me to come to the office (1 hour from my home) to exchange it. Oh but wait she will not be there for 3 days and then will only be there for Half a day, because she works from home. All this after calling 4 times and being sent in circles.

I have had an oxygen concentrator as well as 2 extra bottles and a large tank for 5 years. I have asked for repair service as it was not operating properly. It was never serviced for 5 years even though I requested help. It worked intermittently. They NEVER came. I got completely disgusted. I am now a Hospice patient and they replaced the Apria unit. My new machine now works well. The Apria unit was returned today. Thank God I am done with them. STAY AWAY...

These guys have been abusing my business for years. I think that's just the way the medical device and insurance industry works. There have been far more negative experiences with Apria than positive: Account issues between Apria and Apria Direct, wrong supplies being ordered, orders getting lost or sudden price changes... The final straw was "automatically" being subscribed to service I have never wanted to use. Now I have to clean up the mess they made with my previous insurance company etc. There has to be a better option out there!

Rude. Unprofessional. She could not care less. Nothing was resolved and hung up on me. Kaiser should be ashamed of using these people. I'd rather die of sleep apnea than dealing with these morons again.

Unfortunately I have sleep apnea and I have to deal with them. They overcharge you on your copays even when confirming with the insurance company. Now that they’ve overcharged me since 2023, it’s been difficult to get someone to help and get a refund. It’s a struggle with them every time I receive a statement. I told my insurance how horrific they were and wished they can find another company. I received a statement and checked my online account says the same balance but Apria “sees something else”. Run fast!

My husband ordered a BIPAP machine and invoice said CPAP. We called and cancelled the order. We received it anyway after not even signing consent for shipment (5) times. Nick said we can return it if received now they can't find Nick even though he has notes in computer.

Unfortunately I had the misfortune to deal with Apria Healthcare. They are not a good company to work with and I've tried my best to speak to their office manager Angel to rectify it for others because I will never deal with them for my Cpap supplies. Their billing is outsourced to another country, making it extremely difficult to discuss. Their line items all read the same, no explanation. NOW I've had multiple explanations for the exact same thing. Even Aetna Medicare advantage can't figure out what they are billing me for and tried to call to discuss it to no avail. DO YOURSELF A FAVOR AND JUST DON'T GO HERE!!! If this review prevents one person from the frustration I'm going through it was worth my time to write. Go elsewhere. VALLEY SLEEP THERAPY is a great company but I can't use them with my medicare plan.

First problem I had, their billing department could not tell me my bill was paid 30 days after I had the canceled check back in my hand with their stamp on the back of it. At this time I gave them a credit card to put on file. They would charge my card weeks before being due for supplies and weeks before billing insurance company for those supplies. At this time I made them remove my charge card from their system and went back to writing a check. If they can't acknowledge the bill being paid, that's their problem, I have the canceled check! The most recent problem was after a second sleep study they lowered the settings on my CPAP but on recording my oxygen levels overnight, I was dropping below 80%. The doctor sent them an order to raise the settings back to what they were and after a month and two phone calls, still has not been done. I now have a CPAP that's useless to me. Shame on you UNMC for referring me to these people.

I have a Inogen portable Oxygen Concentrator and the battery is dying. It only lasts 35 minutes from a full charge now. I've called them in the past and asked for an extra battery and was told they don't have any. I called today and it wouldn't accept my zip code so I had to lie and give them my old one (12771) in order to talk to someone. I asked if she could correct that and she said no "it's a different department" and she agreed I could continue lying and give my old zip code instead of having someone fix it.

This company is a nightmare to deal with. They sent out my C-pap machine without getting approval, so I was responsible for all charges. In October, I thought I was done paying for it, I even asked, is this my final bill and I was told "yes". Today, I got an statement telling me that I owe $140.00. Avoid them if you can!

Had previous poor experiences with DME providers so was ensuring there was no repeat. Apria called saying they'd deliver my equipment that day. I asked questions about what they were delivering and was told whatever my physician ordered. This is a lifestyle change so I preferred to see what I was getting so I could ask questions and get options if I needed. When I asked if it was possible to come to the office to discuss the process. The receptionist finally told me in a aargh attitude "if that's what you want, ok."

My insurance company approved a "purchase" for a New CPAP machine, and now a year later, Apria is saying it was a rental and I owe them missed monthly rental payments. They must have called me 50 times over the last year. I gave them all my information numerous times and every time they call it's something new. I even got on a three way call with my insurance and apria and thought that would settle it, especially when my insurance informed them of the check number and the date that paid everything in full. Nope. More bills and more calls. Every time something was different. "We don't have your address. We don't have your secondary insurance." About 8 months in, they couldn't verify my account because they had the wrong birthday. Mind you, this was after talking with them for months. I had to drive down to the local office and physically show them my ID to change my birthday in the system.

They send the wrong supplies then try and charge me $86 for it saying it was not covered by insurance. Well, of course, I never asked for it and it was incorrect. Talking to them on the phone is like talking to the wall.

This is the single worst customer experience I've ever had. Getting set up with them was painful but severing the relationship is next to impossible. My insurance stopped coverage and they began charging me an amount that would allow me to buy FOUR CPAP machines outright each year. I tried contacting them to request returning the equipment and the rep I finally reached after 3 auto-hangups was disruptive and argumentative and short from the beginning of the conversation. This was a stressful enough call without her haranguing me that they would not remove charges and wouldn't allow me to ask simple confirming questions. I eventually gave up and hung up after trying to ask a single question a half dozen times or more. Maybe she just had a bad day. Either way, her bad day became my bad day and I have nothing but contempt for this place for the whole experience.

I ordered a CPAP hose on 10/16/24 because mine had a hole in it, which was causing health issues. It was finally shipped on 12/12/24. I wrote a review on their website and they deleted it immediately.

This was the worst billing medical equipment company to deal with. After several and I mean several attempts to get my billing correct they finally got it right. Once I made contact with a local customer rep things got better. But as of this date there are bills that are over a year hold that have not been rebilled to my insurance company. This company does this for a living and they deal with many different insurance companies so I thought they would know how to bill properly. This is troublesome when they have to have a second party to do their billing. If I had to do it over again I would NEVER chose Apria for my CPAP machine and equipment.

I received my supply today, and they sent me a repackaged headgear in a plain plastic bag, not in its original packaging. I do not want repackaged supplies. My insurance pays for new supplies, not repackaged ones. They removed the headgear strap and other nose pillows from the original packaging and sent them to me. I am not comfortable with repackaged supplies. I don't know if someone has used them before. Please see the attached picture. They did the same thing last time, and when I called them about it, they sent me a new headgear in the original company packaging. This is truly unacceptable. I am canceling all future supplies from Apria and will not recommend them to anyone.

Horrible customer service, both times I had to deal with them, they messed up the orders. They will not stick to their pick up times and supervisor are unprofessional and rude. They are the worst company I have ever been forced to do business with.

I used Apria to provide CPAP supplies for about three years. They acquired another local provider I had been using and I let it roll. Never a 5-star provider, the service gradually deteriorated into incompetence, sending supplies I hadn’t ordered, stating falsehoods about our agreement, and making it all but impossible to return unused items. I finally cancelled auto-fill and my payment card to avoid illegitimate charges.

If I could give a zero I would. I have been waiting months for replacement equipment. They do not provide loaners so I am using a faulty machine which starting g tonight I will be losing a little of sleep. I contacted Apria over 4 months ago explaining that my machine smelled like burnt electric. They started to get the information from my doctor's office to send me a new machine. I have been struggling with the present machine. Called them this morning for them to tell me that they don't have all the necessary documents needed. But yet in October they told me on an open line, with others listening that they had everything they needed and that I was first on the list.

Apria Healthcare is TERRIBLE! I was told I had to pay the full allowed amount to get my equipment in September even though I had met my insurance out-of-pocket maximum for the year. They would not ship unless I did. So I paid and then the insurance paid the same claim in full as I had met my out-of-pocket maximum as I told them. I have been fighting since beginning of September for my money back. It’s December and still not paid. Meanwhile, they have billed my insurance for equipment in October and November that I NEVER received or ordered. I had to call them MYSELF to schedule to get equipment after three months because they never contacted me since the first day. And still, I wait for my hundreds of dollars to be reimbursed. The billing office is overseas and many reps were barely understanding what I was saying. This is the worst experience I’ve ever had with a company! Do not use them!

I just had Apria send me stuff I did not order based on an order I placed months ago. They charged my insurance which to me is insurance fraud. Customer service then wanted me to take the stuff back to an UPS store. After I said no, they said they may be able to arrange for pick up but it will take 7-10 days. Totally unacceptable and unethical.

Worst customer service EVER. Every staff member I have dealt with is incompetent or not helpful at best...more often than not, they are nasty. They bill you for things you shouldn't be billed for, they STOP you from getting the equipment you need and that your doctor and insurance company have authorized. I can't believe Apria is still in business and that insurance companies keep sending you money for stuff you don't deliver. I have filed complaints with my insurance company.

I can not think of a worse company to deal with. Everything about what they do lacks professionalism. Right down to the emails they send and the janky attachments that are laid out all strange with links that don't work.

Absolutely, worst company I have ever dealt with.

An ongoing billing issue. I have been doubled charged, finally an adjustment was made only to show up Again!! Went to local office with my statements only to be told to call the billing number. Left several messages requesting local office to call back.... Never happened. Terrible service and terrible customer service. I will be changing to a different Cpap supplier.

Literally one of the worst companies on the planet. Arguably a borderline illegal scam enterprise. Unfortunately I'm a Kaiser member, and our only option for CPAP equipment is through Apria. It was stated that Apria would contact me in about a week to discuss equipment options. They never called me. Instead I got a text message stating that my order had been "processed". I called to investigate what that meant, and what they had decided to send me without my consent. They stated a list of equipment that they had chosen for me (nothing to do with an RX from Kaiser). CPAP is a difficult life change as it is, for a company to simply ship you whatever they decide they want to get rid of instead of listening to what might work for you, is insane.

This is the absolutely worst company I have ever dealt with ever!!! They are a scam and I have a fraudulent billing concern as well. My husband changed insurance and all the new information was given to them and they admit that is the information they have. However, they constantly bill the terminated insurance and then threaten and schedule to pick up my husband's CPAP because THEY are billing the wrong insurance.

Worst company ever. No regard for anyone’s condition no matter how critical it is. They take phone calls for deliveries and then claim they didn’t get the phone call and make no record of it but say if there’s a problem with the delivery they will get back to me. Meanwhile, nobody got back to me and when I called a few days later to double check they had no record of the phone call and no delivery on the day's work order. Supervisors and staff are rude and curt and uncompromising. Unprofessional and not sympathetic to critical conditions and situations at all as by ignoring my call for an oxygen tank delivery and not even putting the work order through or making a record of the request they put me in a life threatening situation.

Unfortunately I have to take some of my time to do this hoping others don't experience the same. Apria has some of most dishonest business practices I ever experienced. When it comes to ordering supplies they would charge you a lot of money and don't provide a detailed receipt with pricing vs health insurance coverage. And worse they would charge your card for supplies you have not order.

Seek a different company. Returning equipment asap. Poor customer service. Refused to address customer complaint. Tripple billed many times. Fortunately, I can afford my own o2 machine and will be purchasing one this week. Minus 5 stars.

Keep in mind Apria Direct (part of the Apria Healthcare) is just like most other sleep equipment providers. They are so slow answering customer questions, their billing department is messed up and they send emails out at 2 am. Honestly they are terrible to deal with. Perhaps there are other companies who know what they are doing but that has not been my experience with 2 different companies thus far.

If I could give less than 1 star, I would. After ordering my CPAP supplies from them for the last 2 years with below average service, they've now lost my business. Apria illegally auto-enrolled me in their auto resupply program after I stated, in writing and verbally, that I did not want to be enrolled. I then received unordered supplies and a large bill. I spent over 90 minutes and 2 calls getting removed from auto ship and setting up the return. A month after Apria received the returned supplies, they were still billing me. A 2nd issue arose in the billing of supplies I DID order in June.

I can not express enough that you should avoid this company at all costs. It’s been 4 weeks with my insurance approval for supplies and they won’t give me a correct answer. They Steve their rep hung up on me. Where can I report this kid of unexpectable behavior?

Very unsatisfied. I decided seeing as they never could have me to be able to speak with a manager that they didn't wish my business as they couldn't even get a resupply order corrected and done right. I will not get my wife's or my CPAP supplies from these people who know nothing about customer service.

I'd give a zero if there was option. All they do is send products not requested or authorized. They enroll in automatic ordering after several requests to not be on auto. Just billing insurance and taking money.

Scam company at best. They'll send you endless medical supplies... even when you cancel. Then they'll try to charge your card for them. I contested my last shipment and ultimately ended up paying for them. Then a year later, they send a random bill for over two hundred dollars... saying insurance didn't pay. One year later... they send a bill. Then you try to reach customer service and you send up in India... another scam country of the world. Needless to say, there needs to be a government investigation into this company and their practices.

This Company is a SCAM. I've only ever talked to a real person once since getting my equipment. They don't return calls and demand money not only from me but my insurance company too. I am suffering because I can't get a working machine and supplies that fit. This company has to be the most dishonest company imaginable. I can't even go to another company to get help because the insurance company will not cover the cost.

I have called them on three occasions to tell them if my insurance does not approve the order, do not send it! Falls on deaf ears. My insurance refused to pay for a $274 order. They said Apria sent me orders that were not unauthorized or ordered by my doctor. They take it on their own to send you supplies, and then bill you saying it is your portion that the insurance didn't cover. I do not know how they stay in business. I feel I am not obligated to pay for them. This is deceptive business practices! I wish I could give them zero stars. They don't even deserve one.

I keep getting $850 invoices, I have spent $2,500 so far, no value there at all. Very little support. Don't waste your HSA money on this service. I regret it. I should have spent the money on **, it would be a much better return on my investment.

In July, I got a new CPAP. My old one was 6 years old. After getting billed for my part of the purchase, I've been getting $15/month bills with no explanation. I contacted Billing twice, but couldn't get a straight answer. Today, I finally did: There's a rent to own for two months. Why no indication of that on the bill? The bill did not say WHAT the charge was for. And I was NEVER told about this "rent to own" stuff. My last CPAP was paid in full from the start. No extra fees or charges of any kind. I paid it now, but we'll see what happens. I'd bet they keep trying to charge me--and my insurance--for this "rent to own" stuff.

Awful company! STAY AWAY! They are nice on the phone when you first call, told us prices for CPAP supplies. Then, the bills started coming. Each phone call is painful… You are calling a foreign land when you can’t understand their doublespeak. Constantly placed on a “brief hold.” No explanation as to why we keep getting billed when we paid upfront the amount the original rep quoted us.

Stay away for Apria. They can not seem to get an order correct and no one seems to know what they are billing. We are just waiting for the contract for our CPAP equipment to expire and will NEVER EVER use Apria again and I will continue to let everyone I meet to stay away from Apria.

No wonder why they have such a bad score. Even 1 star is too many for them. Awful experience. Just waiting on the phone for someone to respond? OMG at least one hour every time I had to call. Customer service is awful. Can some do something??? Any managers can make the customer service better??

I have tried to cancel auto-shipping on several occasions. Each time I spend over an hour on phone. I received a shipment earlier this year that I didn’t order and they won’t take it back. Now they are charging me $450.00

I have previously ordered my CPAP supplies from Apria Healthcare. I have been asked numerous times to enroll in automatic replacement and shipment of which I have declined every single time. I prefer to order as needed. This week Apria Healthcare decided to send me supplies without me placing an order. When I called, they said I was set up for automatic shipping. Cleary, Apria Healthcare decided to sign me up without my authorization. It has taken now 5 calls to them to get this stopped and to return the supplies they shipped without my authorization. I consider this criminal and will never order from them again. You have been fired!!

DO not use this product or service. You will get no help from Customer Service at all. They will overcharge you then say it is your fault. I spoke to the most disrespectful manager Leisle ** in the Greensboro/Highpoint office in NC. She Overcharged me for a machine that broke 19 months ago and refuses to fix the machine because I stop paying for it . Now remind you I was current when the machine broke but it took her 14 weeks to get back to me after me calling 2-3 weeks asking for assistance.

Absolutely worst customer service. Have not had a correct order in 18 months. Continued promises of special orders coming and never received. Left them as they cannot complete an order and have no solutions for assistance.

First issue I was told my insurance would cover everything. Only to be slapped with an $847 bill. Fast forward to now. Last two months was no payments due now slapped with 2 months payments behind! Ugh!

Worst healthcare supply company EVER. Ordered nebulizer filters 3+ months ago. Called for months with little success. Today they delivered me a WHOLE NEW NEBULIZER. I hope they don't expect me to pay for it.

Customer service is useless. They say they put a request to get someone to call you back to discuss the best mask you need and they never call back. Same issue since May 2024 and still we haven’t find the right mask.

Do not buy from this company. I purchased a travel CPAP from them - it was not covered by insurance and I paid out-of-pocket. I also bought an optional item (tube and muffler) that the salesperson said I might need. It took them 7 days to begin the shipment. When finally received, an exact duplicate of the tube and muffler was already included in the box, but the promised travel pouch was NOT! Now I have 2 mufflers and no travel pouch.

Worst company that I have ever dealt with. They send the wrong supplies, offer discounts if you pay by credit card and then bill you for the discount amount. They also billed my insurance for items that I did not order nor received. All of their representatives speak over you and do not allow you to speak as well as are very hard to understand as they all have a very strong accent. You are will regret it if you ever do business with Apria. I most definitely will never order anything from them ever again.

This is a scam. They have sent auto shipments without authorization. They billed and been paid twice. When we requested the auto shipments to be returned as we did not order them, it took over a month for them to send the return label. Now we are being billed for items that have been returned AND a shipment that was never ordered or received. My insurance has paid twice. This is the most awful company. They call daily.

I called to see about getting my oxygen concentrator change. Estella the customer agent was so kind and understanding. Estella was not only helpful but very compassionate and professional. Estella is the kind of person we all need to talk to. I hope Apria knows what a wonderful lady they have in Estella. Thank you Ileen

Terrible customer service. I'm going elsewhere but I feel others should know. They are trying to Bill me using insurance I've never had. Managers hang up on you before resolving anything. Spoke to a manager named Derrek and he was the worst. I'd give no stars if I could.

If I could rate zero stars, I would. This company is terrible. They always mess up billing and end up trying to collect more than you owe. I have several Explanations of Benefits that show zero balance and they keep trying to say I owe more. I called and was told I owe $200 plus, told on another call that I owe $40, and on another one that I owe $400+. They are making up numbers and have no idea what they are doing. In the meantime, they are holding up supplies that I desperately need. Also, when I originally started with CPAP therapy, I was told that I needed to “rent” the device for 13 months for the insurance company to check compliance and then I’d own the device.

Beware. Once Apria has your contact information they refuse to unsubscribe you. I have tried for over a year without success. The reason I want to unsubscribe is I changed providers because of a lack of support. Apria has no concern for proper product use. They only want to sell more product. Good luck talking to a respiratory therapist. I got one when I left a message that I wanted to unsubscribe and that Apria was the most unethical company I’ve ever dealt with. I wasn’t unsubscribed. Another helpful employee stated the system would not let her unsubscribe me so she changed the spelling of my name. Did not work. DO NOT GIVE APRIA YOUR PERSONAL INFORMATION!

First review I have ever written but felt the need to confirm what others have already said. I have been very disappointed with the customer service. What began with a simple mistake of someone inputting my insurance ID in correctly led to 8 months of phone calls where someone was "looking into it" and someone would give me a call back but that never occurred. Very frustrating as the claim eventually got sent on to collections and I am still in the process of working through it all. I would encourage anyone to look into a different provider.

Stay away from this CPAP provider. They are swindlers. The US people don't answer the phone. You have to speak to people in offshore call centers to have any chance of reaching someone and they can't help. Thieves.

This has been the worst company I’ve ever dealt with. My doctor ordered a CPAP and accessories for me. Apria told me that my portion, according to my insurance, was $200, which I paid with a credit card, and I took the equipment home. Later, I received a notification from my credit card company that Apria had charged an additional $795, which I was unaware of.

Worst ever with supplies delays takes more than 2 months, no followup l, nothing for them to do to resolve the issue. Worst is that they even billed you with the mistakes they have because of it. Find a better supplier, not worth even talking to them, no resolution to any problem

I would like to give a good review for Apria Healthcare CPAP supply area but I can't. It takes forever to get supplies and they always have excuses as to why so long to send. They called me saying they were sending but never received, so I called and it's sitting there waiting to be shipped...17 days later after they called me and they still haven't sent it, the customer service person just kept saying I need to wait....So I'm waiting....Bad company. Bad. Bad. You were good back in the day. What's happened to Apria today...Not good.

I am a medical professional at the age of 46 years old. I have experienced and worked with many businesses. I have never in my life had such a horrible experience. I have been promised return calls with no avail, I have been hung up on by customer service, and also received numerous responses that are 0 - 180 different. I am trying to find someone I can talk to at this organization to rectify my issue. Do not do business with them. I have already reported them to the BBB,

Apria was the only in network company when I started them over three years ago. Since then, they seem to have dropped the ball in customer service along with the follow up they promise. Since June of this year 2024 I have told them I will no longer use of need their services. Three calls later they finally picked up the O2 machine. Then, after receiving voice message they will send supplies in last week of July, I called and was told those and the email were just on auto pilot not to worry. So, I finally got the supplies, my card charged $45.10 and my insurance hit for the bill! Here it is now into the third week: no one has called back or told me the truth - no email with a return label, my credit card is still charging the monies, and now my insurance is charging me more for the supplies from the new company.

The number for delivery is people from India that can barely speak English. They don't care if it is STAT. Broke femur and recently had screw removable surgery on Friday. All I need is a wheelchair-failed. I give no stars - this company is trash!! I'm very angry with them.

Apria does not keep their customers in the loop. On two different occasions I had to call customer service to find out the status of my order. I have had orders cancelled without any knowledge of the cancellation. When I ask customer service why, I get no response. Furthermore, their customer service people are very hard to understand, many times I have to ask them to repeat their response. I have told Apria to cancel my auto refill program. When I talk a representative I am told that my auto fill program is still open, they just do not follow through on the customers request. It there were minus stars available I would give them about a negative 5 stars, instead I am stuck giving them 1 star. I would stay away from using Apria for your durable Medical supplies.

Management, you have a 5 star with Melissa **.

Save yourself a lot of time, they are so slow and there's no transparency with your orders with cost, details on the order. I had to log in to 2 separate websites to get my account from one and order number from other.

My doctor's office set me up with Apria as a supplier for my CPAP. In the several months I was set up on auto resupply, I received three filters and one hose for the wrong machine. Apria, on the other hand, has a massive list of bells and whistles I never received. Each department, from billing and customer service to resupply, has acknowledged the error but needs the stars to align and get someone from each department together to fix this. I am the customer, and they told me this task is 100% on me to arrange. This company is infuriatingly insane. I believe its business plan is to annoy people so much that they give up and pay.

Absolutely horrible customer service. The automated message does not permit any response or the ability to update an address. Customer Service took 30 minutes to answer, then immediately puts callers on hold without a response and then leaves them on hold for 7 minutes without checking on the caller. Does not follow Customer Service protocols for hold, doesn’t wait for the customer to reply. Then they transfer callers putting them on hold for another 30 minutes where the next agent hangs up on customers. Holly who I spoke with on my 3 attempt to get my issue addressed is an exception to the other poor customer service agents.

Good luck getting ahold of literally ANYBODY at this company. I called and called for a month before driving my car almost an hour to their physical warehouse location and banging on the door until someone answered. Yes, that is how I finally got my CPAP. Oh, and if you do happen to get anyone to answer the phone, its nothing but attitude. But they'll call you!!! Automated calls trying to sell you equipment every week, multiple times a week. This isn't a healthcare company, it's a scam.

APAP machine was ordered in January 2024. The equipment was not received for 7 weeks. There have ongoing problems with getting supplies. Very frustrating for my doctor and me. Apria's response is always cited as their lack of staff and it's the fault of my doctor. I can't deal with them anymore, so I order what I need from Amazon, paying out of pocket. I would give a rating of zero stars if allowed.

I have been dealing with Apria for over two years now and I would have to say they are the worst company to deal with. My first encounter was when I returned their phone call, not knowing who they were, and they could not tell me why they called me. They do not keep records of phone conversations, so you constantly have to repeat yourself. I have wasted many hours trying to communicate with them with just about everything. Expect to get different answers from different people. The latest is a billing issue which I’m attempting to resolve. In this case they are charging me a 20% copay, when my insurance should be covering 100%. Fortunately my insurance company is offering to contact Apria directly, hopefully for quicker resolution.

I could not be more frustrated with the service from this company. Every time I try to order supplies my order gets lost or doesn't go through for some odd reason. I follow up to correct whatever it is, then it gets delayed for some other reason. I finally think all is good after speaking to their customer service and wait for supplies to arrive but nothing is delivered. I call back and I'm at square 1 again! This whole scenario has happened 3 times in just 7 months.

When I started using Apria's equipment I started smelling cockroaches. I keep a very clean home and at the time even had a housekeeper. The smell of cockroaches was driving me nuts and I searched everyday trying to find them, to no avail. Nobody else could smell them. Then a few weeks later I ended up in the ICU for respiratory problems. My housekeeper went inside my home to water my plants and discovered hundreds of baby cockroaches crawling out of Apria's Oxygen Concentrator. I never imagined that the odor I was smelling was fumes of toxic cockroach excrement coming through my oxygen hose. 3 weeks later on Christmas Eve, I was discharged from the hospital and was barred from returning to my home until the infestation could be resolved. I was also told to refrain from using Apria's Oxygen Concentrator.

Totally agree with many other complaints. After many weeks of attempting to get them to send me C-Pap supplies I have given up and will look elsewhere. Something really is wrong with this company. They have wasted my time, and my health with empty comments that they will send my supplies. In the meantime, I can't use my machine. Someone should start a class action lawsuit against Apria (no Healthcare). This is elder abuse.

I ordered my CPAP supplies in June from Apria. I told them to send to my Pennsylvania address not my temporary Florida address. They assured me it would be PA. It was sent to Florida early July. I called reordered my supplies. July 8th. I have called several times. I get no confirmation that a order is processed, they said I will get a email when it ships.

Customer service for CPAP supplies is non-existent. One month after placing an order the only thing they says is "it is still processing'. Horrible. I wish I didn't choose Apria but my health insurance led me to them.

This company agreed to supply medical equipment for 88 year old patient who was high risk to fall. After 3 calls about the whereabout of the equipment no resolution was achieved. I would never use this company, they do not care, they do not follow thru and provide empty promise of service. I will never risk a loved one's health on this company's service. Go elsewhere.

This mess started in about March/April 2023. Kaiser Permanente NW went to Apria as the vendor for cpap supplies. Had never had any problems with Kaiser in obtaining what I needed, it was always timely and correct. When I was switched to Apria I placed an order. Upon arrival it was incorrect. It was paid for prior to shipment ad this is their procedure. I called repeatedly but something always kept them from sending what I needed. Called KP sleep study, they confirmed numerous complaints. Called KP member svcs filed complaints. No calls from Apria regarding issues. Needed to replace some things in about October. Called apria and gave specific part numbers for replacement supplies. Again, oaid for them before they were shipped as this is their procedure.

Apria is the worst DME company I have ever used in my life. I wish my healthcare provider would use another company as Apria does not care about elderly/disabled patients. I have been going back and forth with Apria for 3 days about replacing my mom’s air mattress to prevent bed sores but they will not do so. Her previous one deflated/malfunctioned and they only provided me with a standard mattress in which she cannot sleep on. Is causes her great discomfort and the risk of bed sores. My mom is a complete quadriplegic so this has been a nightmare for her, me and Apria.

In 2021, I started to use Apria because of my new insurance with Kaiser. My dr ordered a DME (bi-pap machine) from Apria; ever since Apria has been Billing me. It has been FOUR years Apria still billing for same device. They should have stopped billing me after 13 months device from rental to purchasing. I had called many times to ask them why I am still receiving bills. They could not answer why. Then started to blame my dr saying the Dr did not sent the order etc. When I called Dr office, they provided me the records when they did send the order to Apria with the correct code etc. It has been frustrating and stressful dealing with all of this. Apria is notorious for issues like this. People work there need to do better job to provide quality care to patients.

This place is a joke. They lied to me three times in one phone call. Do not use this place. There's better places. My name is Roy **. They have no concept of what help is or honesty or accountability on negative 5 stars. I've been on weight bearing on that left foot. What's left of it? For 6 months every bone in that nub is crushed. Have to have another surgery September 4th. They will not get me a wheelchair until after my next surgery. What a joke and don't forget they lied to me three times in one phone call in about 2 minutes because they don't know what they are doing so they make up stuff

Terrible customer service by phone & local office. I have had my air fit since May 7, 2024 & have not been able to receive my nose piece. They mailed me the wrong nose piece which was not for the air fit. My nose piece is so loose on my nose it is so uncomfortable. I can hear the air escaping. I have requested my hoses & was told they will automatically be mailed by July 25th. I call & pass me to various departments. I am ready to return their machine. The worst service ever!

I have never had to deal with a business like this before. I received my sleep apnea machine 6 months ago. No one from Apria ever contacted me about anything. So I called in to put in an order and heard nothing. Placed another order and heard nothing. My doctor's office sent in 2 different prescriptions where nothing was done. One of the orders wasn't approved by insurance for not being compliant, but there was nothing wrong with the others. Today I find out that they need my medicare number???? 6 months later. And still no orders have been placed. They just sit there. Waiting for a supervisor to call. I wonder if they will. Don't have a whole lot of hope based on the past 6 months.

I have had to use Apria on and off for oxygen equipment many years. It’s always been a huge hassle, but my most recent experience has been infuriating. I no longer medically require oxygen now and they continue to charge me a monthly fee. Last week, I scheduled for them to come pick up the oxygen concentrator and all the tanks. They didn’t show up. They didn’t call to say why they didn’t show up. My family took off from work to be here at home, waiting all day. I need to have this resolved as soon as possible.

Apria's online billing ePay platform does not accurately reflect payments. When I call in they say no amount is due but I get the run around when I ask them to put a ticket in to fix ePay. Their customer service is horrible. This is just one of many issues. If I had any other choice and wasn't locked into an equipment contract I would never never never use them. Ask your doctor if you have any other options BEFORE they send you equipment.

I was billed an extra $300 because Apria told them I was noncompliant. I was in full compliance and had to fight with billing for two hours to get them to tell me how to get my records from them. Now come to find out that while I was unable to pay my $160 bill, they allowed insurance to change my deductible for services already billed and rendered. This brings my &160 bill to a whopping $540 in the span of 1 month. I was told I would be paying a set amount of money and they keep changing their minds. Every person in billing that I've spoken to from 8/23-7/24 failed to mention they had incorrect insurance on my account which was preventing me from receiving my bill (which I had previously complained about to no avail). They have not sent me supplies in 10 months due to a billing issue caused by their own billing department AND their medical offices.

New Bipap supplied by Apria malfunctioned by shutting off air completely with no alarm or warning. Apria respiratory therapist (Paul) said it was supposed to do that even after I advised him that I spoke to the bipap manufacturer who advised that it was indeed malfunctioning. He refused to do anything. Supervisors never contacted me although I requested to speak to one repeatedly over many calls to the company. Ended up dumping them for a different supplier, but they continue to bill me for charges the insurance company says I don't owe in violation of the insurance contract.

I have been forced to get my BiPAP supplies through Apria for about 20 years now. The information they for me online in my custom profile is that old. Despite trying to have it corrected online and after multiple phone calls they can still not make it correct. My order history online has only 2 orders from 2022 even though I have had ordered from them at least 40 times. They have called me, emailed me and sent mail to me telling me I should sign up for auto supply renewal. This required me to fill out a form online and provide an eSignature which I did. Then you have to print it and fax it to them. This is absurd.

Not impressed with this company. Some of the individual people are great but the quality of the concentrators is appalling. I have had 3 different units. The first had a migraine inducing alarm every time it was on and the last two have absurdly loud decibels when running. This company charges over $750 a month rental to my insurance company. I would think they could have better quality to patients. This seems like a racket. My last sleep study was also done with an Apria device and it was low quality. The finger monitor cut off my circulation and caused finger pain fain into the next day. Company is making a lot of money on shoddy equipment.

Needed replacement N30 Nasal Cradle Cushion mask. Made original order on-line. Found out that wasn't covered by by by Medicare United Health Care Part B. However in calling Apria Direct I found out it is covered by calling in and they bill Medicare, so I ordered new masks. Arrived 5 days later, but they sent the wrong one, the N301 mask. Called on 6/24, they said they would send out. Should receive in 14 days. Today is 7/8, haven't received it. Called and Apria said a re-order takes 14 Business days, something about having to go back through Medicare to get approval. In the meantime I'm having to use a couple of old worn masks that will leak if I turnover while sleeping. Awful customer service. Evidently nothing I can do.

Apria withholds medical treatment based on monetary consideration of what they have in inventory. I've been waiting on a sleep apnea machine for almost a year. My next step is to consult an attorney.

I have had 4 orders of the last 6 had the wrong mask delivered and had to call and get replaced. The last order was shipped with wrong mask? Called and reordered correct mask 28 days later no show? Called they haven’t been shipped yet! Poor communication within their system.

The service from Apria is terrible. I’ve tried to update my insurance two times with them and they keep messing up. In the meantime they send me a bill repeatedly that wasn’t paid because they did not have the correct insurance down. I will be looking for another durable medical goods company.

I have been attempting to get CPAP supplies for over 2 months now from Apria. Every time I call I get a different response from them on why I haven't received my supplies. I have dealt with Apria about 4 years ago and at that time they were a good company, friendly staff and quick turn around time. Not sure what happened, but they went from a 5 star to a 0 star since then. Run, don't walk to another HealthCare Supplier because Apria isn't worth it.

I have used Apria Healthcare for over 12 years. The past 2 1/2 years this company has gone completely downhill. Two months ago I placed an order and they shipped me the wrong items. I placed a call to them to have them correct their error and to date I still don't have the correct equipment. My recommendation to anyone else is to find a company that isn't such a conglomerate and use them. This company is terrible.

Apria on Jason St in Oceanside CA is the worst business I have ever encountered. They do not answer their phones. If you finally get a voicemail it says they will call you back in 2hours; never happens. In person you feel like you are in a ** dispensary because no human appears. Is anyone working??? Kaiser, please get another provider.

Well one thing who calls and said Apria Healthcare: "Your order is ready to be scheduled. Please call us at 3612992535. Reply STOP to opt-out of alerts." What do you think about this and it takes hours before anyone even picks up the phone, we may be disabled but we don't sit with our phone stuck in our ear to wait for you to answer and OF COURSE WANT MY ORDER. SEND IT.

I ordered CPAP supplies on June 8 and today is June 28 and I still haven't received them. Customer Service doesn't know why it hasn't shipped and can't tell me anything about when it will ship. They "escalated" to their supervisor. These are medical supplies! It should not take this long. Is there somewhere else I can order from?

Extremely disappointed in the billing practices of this company. They failed to submit to my insurance in a timely manner on several occasions and then threatened to send to collections. They use predatory practices to get customers to agree to purchase medical equipment even if it has not yet been approved by the insurance company by using automated ordering calls and pushy used car sales techniques. Receipts and collection notices are sent with non-itemized lists with descriptions like "CPAP supply". They only offered to send an itemized list after questioning their poor business practices.

We had oxygen delivered to our home last week. We know almost nothing about the system which included a concentrator & 1 green hose & 1 clear hose. After the delivery man left & his last job must have been delivering pizzas, we looked at what was left in our bedroom & wondered how we could keep it working, looked simple enough. My husband, from the first night using this setup, thought he was not getting enough oxygen & we looked at the 2 hoses, clear & green, & thought maybe if we put the other unused clear hose on, that things would improve. We tried to take the clear hose apart from the green hose. Both of us tried to get the 2 hoses, clear & green, apart but could not remove from each other. Our intention was to put on a new clear hose, the one with the cannula to see if he could get a better oxygen supply. We could not take the 2 hoses apart.

Gave them a one only because no option for a ZERO! I switched to this company a few months ago thinking it would be better than the CPAP company I was with. WRONG decision. You are on hold forever & when someone finally answers they screw up your order. It took me over 2 weeks to get my order & then it wasn’t correct so now I will have to wait ANOTHER 2 weeks to get the rest of my order. Hopefully. You can not go to a local store to get your supplies you HAVE to order them & wait & wait to get them. I have been out of filters for weeks & my water tank is leaking inside the machine. STAY AWAY FROM THIS COMPANY!!!

I ordered a walker from Apria the day before my husband was released from the hospital after hip a replacement surgery. Certainly, it is understood a walker is critical after hip replacement surgery but after 5 days they have still failed to supply the walker. I have called them each day and each day they tell me they require additional information from the doctors. This situation is no longer tolerable.

This company, by far, has the worst customer service I've ever encountered. My doctor ordered a new CPAP machine in February of 2023. After numerous unanswered calls, I finally received the machine improperly equipped with a humidifier (I do not use). I had to wait another few weeks to receive the humidifier plug to use this machine. I'm on Medicare and this equipment was billed through them and my supplement plan on a monthly payment plan until it was paid for. On January 1st, 2024, my former employer forced us to an Advantage plan. When this occurred, Apria started the payment plan over again at the full price. While the Medicare rules may allow this, this company is getting additional from the government for no additional equipment or services. Beware of this company. They rarely answer the phone, do not return calls and are only out to generate revenue at the expense of customers and the government.

I attempted to register for an online acct. I couldn’t locate my patient ID number so I called and was assisted. The young woman who placed my order also gave me my PATIENT ACCOUNT NUMBER. I entered the requisite information and … in a word … NADA! I called back and thought that by choosing option four I would get assistance. The young woman rudely told me it is Option 2 and transferred me. I tried registering again with the same results so…I tried I forgot my password. I didn’t hear from Apria so I must not have an account. I called back after yet another failed attempt at registration and the young lady there was unable to help me. I looked on line to see if I could find a way to chat… NADA…I called a different number and when I was transferred…"SORRY OUR OFFICE IS CLOSED"… So. Apria, remove the recommendation to register online until you have fixed the problem.

I contacted Apria to obtain a moisture trap for my wife's oxygen condenser as well as a resupply of oxygen tubing and cannulas. The very next day, to my pleasant surprise, I recieved the supplies requested. The order was perfect except for the moisture traps which appeared to be for a different machine and tubing diameter, possibly for CPAP machine. I called Apria's customer service and spoke with a very helpful woman who tried to find the part I was looking for. We initially determined that they did not carry the part I wanted.

My oxygen concentrator gave out when I was on a cruise. Thank God there was one I could I rent on the cruise ship. I spent hundreds of dollars reaching out to the Palm Desert office where I got the concentrator. I have to have the oxygen concentrator when flying. The "team manager" told me that the office is closed on Sundays and that I would have to make my own arrangements to get the concentrator on Monday in Miramar, FL. My flight was leaving on Sunday, but I had to cancel. I contacted Apria and was told they would look into it.

Worst company to get any medical device. They took doctor's approval for my CPAP device and then delivered machine. After few months they started asking again approval from provider and started billing me directly, not sending correct bill to insurance. And sent my account to collection. Never ever get anything from this fraudster company, run, run, run.

Apria medical supply does not deserve a 1 star rating. I have used the company as a referral from my doctor. The billing department did not give appropriate credit for two payments I made. In addition, the prices for the equipment/ supplies are inflated almost 8 times what you can purchase at Amazon or at other online companies. The customer service is not helpful. They speak from a script and do not help. I do not recommend using them for medical supply needs.

I am a Kaiser patient sent to Apria for supplies. Placed an order for 1st time couple months back, order was fine but worker tried to sell me more than asking for. Got a text last week saying time to reorder so I followed prompts for yes. Today is Wednesday and nothing so I call. Automated system didn't place order because not authorized by Kaiser. Meaning Apria contacted me without a medical authorization placed and canceled an order and never made me aware. Actually spent $148 today thru Resmed out of severe need.

If I could give this business zero stars I would. They’re just terrible. Their customer service is awful. You will get a different answer each time you call. You will wait months and months and months to get your equipment. Especially if they cannot bill your insurance company for a new machine. That seems to be the goal, if they can get you into a new machine and get the money from the insurance company, then you seem to be noticed a little bit more at least in the beginning, as far as getting your supplies, you’re probably better off making one from a piece of stone then actually getting that delivered from this company. This company needs more competition If not overall replacement. The insurance companies need to realize that they are in bed with an awful company and provide alternatives to their patients. I have called them six times over the past four months and I am still without my supplies.

Placed order on May 17. June 4th still haven't received. Glad it wasn't a medical supply that keeps me alive. I would be long dead. Support staff barely speaks English and doesn't have a clue what they are doing. Go elsewhere.

I cannot imagine there is a worse company to do business with than Apria. While the dozen or so customer service folk with whom I have spoken are all cordial and pleasant, the company itself has no ability to manage their inventory or provide any information about status of order until shipped. As such, one is lured into this false sense that their equipment is on the way - "5-7" business days and when that comes up, one is then told the lead time is actually "10-14" business days... which then can be indefinite.

If you are referred to Apria for durable medical, run, do not walk away. Death from whatever ails you will be less painful than dealing with this band of thieves. They are the absolute worst insurance fraudsters and rip-off artists you could hope to avoid. They sent me to collections over a year after indicating that I had a zero balance and without sending me a bill. Truly a wretched hive of scum and villainy.

The worse around. Low budget service. They have idiots working there for the most part. Some rude, some just dumb. Third time they got my order wrong and they don't care. Going to order from another co. now.

I have had an oxygen machine with Apria for over 2 years now as well as a couple portable tanks that "should" be filled by the machine but that part has never worked for more than 1 day each time it was replaced! It's been replaced 5 or 6 times now I've given up so they bill my insurance for portable oxygen that I can't use! Each time I call to get it fixed the customer service person talks to me like I'm just too stupid to work the machine. :(

They do not have enough customer service phone staff to answer calls. You cannot be placed on hold. They will call you back after several hours of leaving a message. Terrible customer services!! Taking my business to another supplier.

Shipped items to wrong address. Where they shipped was different than what was in my on-line profile. Two different shipping addresses in their system. Who knows when and if I'll get this order. I expected better.

Auto ship sent supplies over a month ago. For the 3rd time they sent me the incorrect heated tubing for my machine (which they provided). Called, waited on hold 30 min. The person I spoke with said they would send correct tubing. 12 days later I received a reservoir. Called on 5/6 spoke to supervisor. She said she would handle it. Called back to same person on 5/16. She said she would try to expedite it. Here it is 5/25 & I find out that it has not shipped. It was processed on 5/23 but is awaiting pickup by shipping co. (And this is the condensed version…more than 6 people spoken to in this process.)

If I could give this company no stars I would. Have to call at least 3 times looking for my order, then when I get it something is either missing or defective. No one seems to care or have the knowledge on what to do to help you. I will be looking for an alternative company for supplies. Suggest everyone does.

This company has the worst customer service I have ever encountered. I experienced long hold times and was passed around between departments without anyone providing answers as to why I couldn't receive my Medium Full Cushion Mask, which is the latest debacle. As a new customer, I couldn't generate an account to pay my bill. Really! I wanted to give them money, but they couldn't accept it online because I was a new customer and had to wait 30 days to create my personal account with Apria. They also mentioned I had 30 days to exchange a mask. I tried the nose mask for a couple of weeks and didn't like having a desert growing in my mouth during the night. You know, the kind of dry mouth where your tongue sticks to the roof of your mouth like sticking to a frozen flagpole in the dead of winter. I digress.

Since October 2023, I've been a customer of Apria. This company's customer service department is terrible. I'm supposed to get an automatic supply order every three months and they can never get the order right. I recently received a face mask and full head gear for CPAP and they sent me the incorrect item. I called customer service twice and keep getting the runaround. I cannot get a clear explanation on when I'll be receiving the correct order. I also called my local branch in Plainview and was told they cannot help me. They mentioned that I'd have to speak with someone in Customer Service. At this point I'm getting low on supplies and am frustrated with how I'm being treated as a customer and how the company is handling the issue with the incorrect order.

Worst healthcare provider I’ve used. They are super hard to reach and when you do they keep you on hold for long pauses. They charged me $900 for a machine I returned, then ignored my calls when I called for a refund.

This company deserves 0 stars. I have never dealt with an insurance related issue from my BCBS with the level of sheer inability to do your job. What a joke. I am now in possession of an $800 knee scooter for my daughter that she was never able to use because this company can't get it right. Writing a full story of what I dealt with will take more energy than I can possibly garner. I will be asking my insurance company to stop doing business with this company, at least on my account. No communication from my insurance company, Care Centric or especially Apria on what I would owe on this scooter and because of Apria's ineptness in getting the scooter to us we were beyond the 30 return policy when I finally found out the true cost. Falls on deaf ears. You will get your payment this time, but never again from me. I only hope others will stop and ask their insurance provider to not use this company.

This is the WORST fiasco when I call I have two insurances. I have one primary and a secondary and they're still trying to exhort money from me. They say you pay for nothing but yet still Apria wants me to send this money. When you call They're rude, ridiculous and I hate to say it but liars, very obnoxiousness, rude and ridiculous. I know being a liar and being rude and being ridiculous is can't be in the employee booklet. I'm confused. You can't pick up your phone call during business hours but you can call me after 9:00 pm. Ridiculous. What a ridiculous company!!! Searching right now for a real company.

This is the worst company I have ever dealt with. Do not use this company! (Wish I would have researched them better but my primary care doctor sent me to them.) 1st time C-PAP user, I didn’t know anything. First, they sent my machine without a mask. When I called, was told that is a separate order (and new charge). Called later to order more nasal pillows. They never came. Called again (twice) to be finally told they were on indefinite backorder. No substitute available. The only option was to switch to an entire new headgear setup and of course, another charge. I insisted they send it to me free of charge as they couldn’t support the original equipment they sold me (less than 2 months old) but I was told that was not possible. I canceled all future orders and will go with another company.

I cannot begin to explain the experience. I work in healthcare and can not imagine what other people are going through. I have spent hours upon hours trying to get simple things resolved. It has resulted in a decline in my health plan. Do not use them!!!!

Apria is the worst company I have ever experienced. I had to get a hospital bed to recuperate from a broken ankle. I had the bed for one month and an Apria employee picked the bed up on 1/29 at 5 PM. Every month I receive a bill for the bed and call "Customer Service" (ha) then they call another department to verify something that they are not allowed to look at on the computer. This is the fourth time they've billed me. Someone named Ethel was called on 3/6 and checked with Kaiser. Promised it would be "fixed." Called again and spoke with Ricky on 3/29 as they still billed me for February and March. She said it was fixed and there was a -0- balance. Called again today 5/6 and spoke with Shawna as they have billed me for April. She now has to check with "someone else" and will call back. Plus, FYI, the bed only worked sometimes!!

I worked in their El Segundo CA warehouse for 4 days and quit. The supervisor was such a a jerk to me daily and wanted me to Lie to executives if they came and asked me questions. The warehouse was a nightmare, with all broken equipment and really filthy disgusting warehouse. I would never ever use this company after what I experienced as a temp. Should be shut down.

A number of issues with this company and how they operate. I'll say, my experience at the branch has been fine. It's when you get to billing that their true colors show.

I cannot believe this company has not been investigated by the Attorney General of the US. Completely unethical and charge customers fees without ever submitting anything to insurance first. When you try to resolve the issues with them, they do not fix the problem. My overcharges have not been addressed for 8 months now...Do not get involved with the company. I promise you will regret it!

After much online prodding by Apria Direct to order CPAP supplies, I finally, having not found a particular item on Amazon, ordered one (yes, 1) Phillips Respironics nasal pillow. To my astonishment it cost around $52 which included shipping and handling. As my college History professor used to say (at the end of almost every sentence), "pays your money, makes your choice". So, shame on me.... When a few days ago, I was noodling online at Amazon and I found the exact same item for nine dollars and change. This 5X markup seem a wee bit excessive, don't you think? I thought about returning Apria's nasal pillow but figured I should keep it as a reminder about what happens when one doesn't adequately do one's homework.

Apria is a terrible company to deal with. I regret getting a CPAP and supplies from this company. I will go back to my original supplier. This company does not know how to bill insurance and I have two and they keep sending me a bill and saying I owe $67.02 which I don’t. But they don’t get it and when you call them, you can’t understand them because they don’t speak good English.

I ordered some cpap supplies, full mask with straps, one cushion only. So they added a six filters cushions, pressure tubing pos airway, press headgear water pos airway press headgear. So if I accept this order and have to return the extra supplies then I have to wait for a refund that will take a month or longer to get back. I called to complain. The guy said I have to go to the warehouse. I started to say the one in Irvine and he hangs up on me. Usually when I call I get transferred to a third world county and can't understand what is being said. THEY ARE THE WORST.

Apria is the worst at sending receipts after a purchase. I need it for my flexible spending account reimbursement. I've already contacted "2nd level billing" 3 times. Each time I'm on the phone for at least 30 minutes. Still don't have a receipt. If I could leave 0 stars I would.

Their representatives give false information as regards to the "rental" of the unit. They don't tell you the actual length of the contract, that if you change insurance companies, the charges are start again as though the unit is new. They also don't tell you that you never own the unit and that it remains in theirs, which is why they will charge you repeatedly for the purchase of the same unit. Scam.

Apria delivered a medical device which was returned the same day. They sent an employee to pick it up and take it back to the warehouse, yet they have continued to bill us, send annoying robo calls and live calls for collection. Two times they hung up when I tried to explain the mistake and that we do not have it and never used it. I have invited them to come to the house to look to see it is not here and offered them to talk to witness of friends and family that come to visit and to see receipts for the pressure matures that we bought from Amazon, which is the one we are using as they had sent a very hard uncomfortable plastic. Today I just contacted the Attorney General, not sure what else to do. One year of this, it's harassing and very tiring

Stay away from this company, first they rent you the machine with the excuse that they want to make sure you use it...first charge. Then after you use it, second charge...We are ready to sell it to you now. They are a bunch of crooks.

We ordered a mask and pillow set from Apria on 04-18-24. 4 hours later I called to cancel. Eileen told me it was too late and it was in process. (Not shipped.) Mind you it had not shipped. We paid for the order with a debit card and she claims they cannot cancel it. This is unfair to customers and not true. I asked to talk to Gilbert the supervisor but he was not available. I asked when he would call me and she said tomorrow. Obviously they are doing their best to not incur this organization a $150 refund. I have never been humiliated anymore by a company of this size. They should be ashamed of providing this type of service. $150 is a lot of money to us and we cannot afford to not get a refund on a cancelled order 4 hours later that had not shipped. The company was not budging on helping us out and it shows clearly how it is managed in regards to customer service.

They need to step up the customer care. I don't like being taken advantage of their poor practice. NOT COOL APRIA.