Apria Healthcare Reviews

I can not express enough that you should avoid this company at all costs. It’s been 4 weeks with my insurance approval for supplies and they won’t give me a correct answer. They Steve their rep hung up on me. Where can I report this kid of unexpectable behavior?

Very unsatisfied. I decided seeing as they never could have me to be able to speak with a manager that they didn't wish my business as they couldn't even get a resupply order corrected and done right. I will not get my wife's or my CPAP supplies from these people who know nothing about customer service.

I'd give a zero if there was option. All they do is send products not requested or authorized. They enroll in automatic ordering after several requests to not be on auto. Just billing insurance and taking money.

Scam company at best. They'll send you endless medical supplies... even when you cancel. Then they'll try to charge your card for them. I contested my last shipment and ultimately ended up paying for them. Then a year later, they send a random bill for over two hundred dollars... saying insurance didn't pay. One year later... they send a bill. Then you try to reach customer service and you send up in India... another scam country of the world. Needless to say, there needs to be a government investigation into this company and their practices.

This Company is a SCAM. I've only ever talked to a real person once since getting my equipment. They don't return calls and demand money not only from me but my insurance company too. I am suffering because I can't get a working machine and supplies that fit. This company has to be the most dishonest company imaginable. I can't even go to another company to get help because the insurance company will not cover the cost.

I have called them on three occasions to tell them if my insurance does not approve the order, do not send it! Falls on deaf ears. My insurance refused to pay for a $274 order. They said Apria sent me orders that were not unauthorized or ordered by my doctor. They take it on their own to send you supplies, and then bill you saying it is your portion that the insurance didn't cover. I do not know how they stay in business. I feel I am not obligated to pay for them. This is deceptive business practices! I wish I could give them zero stars. They don't even deserve one.

I keep getting $850 invoices, I have spent $2,500 so far, no value there at all. Very little support. Don't waste your HSA money on this service. I regret it. I should have spent the money on **, it would be a much better return on my investment.

In July, I got a new CPAP. My old one was 6 years old. After getting billed for my part of the purchase, I've been getting $15/month bills with no explanation. I contacted Billing twice, but couldn't get a straight answer. Today, I finally did: There's a rent to own for two months. Why no indication of that on the bill? The bill did not say WHAT the charge was for. And I was NEVER told about this "rent to own" stuff. My last CPAP was paid in full from the start. No extra fees or charges of any kind. I paid it now, but we'll see what happens. I'd bet they keep trying to charge me--and my insurance--for this "rent to own" stuff.

Awful company! STAY AWAY! They are nice on the phone when you first call, told us prices for CPAP supplies. Then, the bills started coming. Each phone call is painful… You are calling a foreign land when you can’t understand their doublespeak. Constantly placed on a “brief hold.” No explanation as to why we keep getting billed when we paid upfront the amount the original rep quoted us.

Stay away for Apria. They can not seem to get an order correct and no one seems to know what they are billing. We are just waiting for the contract for our CPAP equipment to expire and will NEVER EVER use Apria again and I will continue to let everyone I meet to stay away from Apria.

No wonder why they have such a bad score. Even 1 star is too many for them. Awful experience. Just waiting on the phone for someone to respond? OMG at least one hour every time I had to call. Customer service is awful. Can some do something??? Any managers can make the customer service better??

I have tried to cancel auto-shipping on several occasions. Each time I spend over an hour on phone. I received a shipment earlier this year that I didn’t order and they won’t take it back. Now they are charging me $450.00

I have previously ordered my CPAP supplies from Apria Healthcare. I have been asked numerous times to enroll in automatic replacement and shipment of which I have declined every single time. I prefer to order as needed. This week Apria Healthcare decided to send me supplies without me placing an order. When I called, they said I was set up for automatic shipping. Cleary, Apria Healthcare decided to sign me up without my authorization. It has taken now 5 calls to them to get this stopped and to return the supplies they shipped without my authorization. I consider this criminal and will never order from them again. You have been fired!!

DO not use this product or service. You will get no help from Customer Service at all. They will overcharge you then say it is your fault. I spoke to the most disrespectful manager Leisle ** in the Greensboro/Highpoint office in NC. She Overcharged me for a machine that broke 19 months ago and refuses to fix the machine because I stop paying for it . Now remind you I was current when the machine broke but it took her 14 weeks to get back to me after me calling 2-3 weeks asking for assistance.

Absolutely worst customer service. Have not had a correct order in 18 months. Continued promises of special orders coming and never received. Left them as they cannot complete an order and have no solutions for assistance.

First issue I was told my insurance would cover everything. Only to be slapped with an $847 bill. Fast forward to now. Last two months was no payments due now slapped with 2 months payments behind! Ugh!

Worst healthcare supply company EVER. Ordered nebulizer filters 3+ months ago. Called for months with little success. Today they delivered me a WHOLE NEW NEBULIZER. I hope they don't expect me to pay for it.

Customer service is useless. They say they put a request to get someone to call you back to discuss the best mask you need and they never call back. Same issue since May 2024 and still we haven’t find the right mask.

Do not buy from this company. I purchased a travel CPAP from them - it was not covered by insurance and I paid out-of-pocket. I also bought an optional item (tube and muffler) that the salesperson said I might need. It took them 7 days to begin the shipment. When finally received, an exact duplicate of the tube and muffler was already included in the box, but the promised travel pouch was NOT! Now I have 2 mufflers and no travel pouch.

Worst company that I have ever dealt with. They send the wrong supplies, offer discounts if you pay by credit card and then bill you for the discount amount. They also billed my insurance for items that I did not order nor received. All of their representatives speak over you and do not allow you to speak as well as are very hard to understand as they all have a very strong accent. You are will regret it if you ever do business with Apria. I most definitely will never order anything from them ever again.

This is a scam. They have sent auto shipments without authorization. They billed and been paid twice. When we requested the auto shipments to be returned as we did not order them, it took over a month for them to send the return label. Now we are being billed for items that have been returned AND a shipment that was never ordered or received. My insurance has paid twice. This is the most awful company. They call daily.

I called to see about getting my oxygen concentrator change. Estella the customer agent was so kind and understanding. Estella was not only helpful but very compassionate and professional. Estella is the kind of person we all need to talk to. I hope Apria knows what a wonderful lady they have in Estella. Thank you Ileen

Terrible customer service. I'm going elsewhere but I feel others should know. They are trying to Bill me using insurance I've never had. Managers hang up on you before resolving anything. Spoke to a manager named Derrek and he was the worst. I'd give no stars if I could.

If I could rate zero stars, I would. This company is terrible. They always mess up billing and end up trying to collect more than you owe. I have several Explanations of Benefits that show zero balance and they keep trying to say I owe more. I called and was told I owe $200 plus, told on another call that I owe $40, and on another one that I owe $400+. They are making up numbers and have no idea what they are doing. In the meantime, they are holding up supplies that I desperately need. Also, when I originally started with CPAP therapy, I was told that I needed to “rent” the device for 13 months for the insurance company to check compliance and then I’d own the device.

Beware. Once Apria has your contact information they refuse to unsubscribe you. I have tried for over a year without success. The reason I want to unsubscribe is I changed providers because of a lack of support. Apria has no concern for proper product use. They only want to sell more product. Good luck talking to a respiratory therapist. I got one when I left a message that I wanted to unsubscribe and that Apria was the most unethical company I’ve ever dealt with. I wasn’t unsubscribed. Another helpful employee stated the system would not let her unsubscribe me so she changed the spelling of my name. Did not work. DO NOT GIVE APRIA YOUR PERSONAL INFORMATION!

First review I have ever written but felt the need to confirm what others have already said. I have been very disappointed with the customer service. What began with a simple mistake of someone inputting my insurance ID in correctly led to 8 months of phone calls where someone was "looking into it" and someone would give me a call back but that never occurred. Very frustrating as the claim eventually got sent on to collections and I am still in the process of working through it all. I would encourage anyone to look into a different provider.

Stay away from this CPAP provider. They are swindlers. The US people don't answer the phone. You have to speak to people in offshore call centers to have any chance of reaching someone and they can't help. Thieves.

This has been the worst company I’ve ever dealt with. My doctor ordered a CPAP and accessories for me. Apria told me that my portion, according to my insurance, was $200, which I paid with a credit card, and I took the equipment home. Later, I received a notification from my credit card company that Apria had charged an additional $795, which I was unaware of.

Worst ever with supplies delays takes more than 2 months, no followup l, nothing for them to do to resolve the issue. Worst is that they even billed you with the mistakes they have because of it. Find a better supplier, not worth even talking to them, no resolution to any problem

I would like to give a good review for Apria Healthcare CPAP supply area but I can't. It takes forever to get supplies and they always have excuses as to why so long to send. They called me saying they were sending but never received, so I called and it's sitting there waiting to be shipped...17 days later after they called me and they still haven't sent it, the customer service person just kept saying I need to wait....So I'm waiting....Bad company. Bad. Bad. You were good back in the day. What's happened to Apria today...Not good.

I am a medical professional at the age of 46 years old. I have experienced and worked with many businesses. I have never in my life had such a horrible experience. I have been promised return calls with no avail, I have been hung up on by customer service, and also received numerous responses that are 0 - 180 different. I am trying to find someone I can talk to at this organization to rectify my issue. Do not do business with them. I have already reported them to the BBB,

Apria was the only in network company when I started them over three years ago. Since then, they seem to have dropped the ball in customer service along with the follow up they promise. Since June of this year 2024 I have told them I will no longer use of need their services. Three calls later they finally picked up the O2 machine. Then, after receiving voice message they will send supplies in last week of July, I called and was told those and the email were just on auto pilot not to worry. So, I finally got the supplies, my card charged $45.10 and my insurance hit for the bill! Here it is now into the third week: no one has called back or told me the truth - no email with a return label, my credit card is still charging the monies, and now my insurance is charging me more for the supplies from the new company.

The number for delivery is people from India that can barely speak English. They don't care if it is STAT. Broke femur and recently had screw removable surgery on Friday. All I need is a wheelchair-failed. I give no stars - this company is trash!! I'm very angry with them.

Apria does not keep their customers in the loop. On two different occasions I had to call customer service to find out the status of my order. I have had orders cancelled without any knowledge of the cancellation. When I ask customer service why, I get no response. Furthermore, their customer service people are very hard to understand, many times I have to ask them to repeat their response. I have told Apria to cancel my auto refill program. When I talk a representative I am told that my auto fill program is still open, they just do not follow through on the customers request. It there were minus stars available I would give them about a negative 5 stars, instead I am stuck giving them 1 star. I would stay away from using Apria for your durable Medical supplies.

Management, you have a 5 star with Melissa **.

Save yourself a lot of time, they are so slow and there's no transparency with your orders with cost, details on the order. I had to log in to 2 separate websites to get my account from one and order number from other.

My doctor's office set me up with Apria as a supplier for my CPAP. In the several months I was set up on auto resupply, I received three filters and one hose for the wrong machine. Apria, on the other hand, has a massive list of bells and whistles I never received. Each department, from billing and customer service to resupply, has acknowledged the error but needs the stars to align and get someone from each department together to fix this. I am the customer, and they told me this task is 100% on me to arrange. This company is infuriatingly insane. I believe its business plan is to annoy people so much that they give up and pay.

Absolutely horrible customer service. The automated message does not permit any response or the ability to update an address. Customer Service took 30 minutes to answer, then immediately puts callers on hold without a response and then leaves them on hold for 7 minutes without checking on the caller. Does not follow Customer Service protocols for hold, doesn’t wait for the customer to reply. Then they transfer callers putting them on hold for another 30 minutes where the next agent hangs up on customers. Holly who I spoke with on my 3 attempt to get my issue addressed is an exception to the other poor customer service agents.

Good luck getting ahold of literally ANYBODY at this company. I called and called for a month before driving my car almost an hour to their physical warehouse location and banging on the door until someone answered. Yes, that is how I finally got my CPAP. Oh, and if you do happen to get anyone to answer the phone, its nothing but attitude. But they'll call you!!! Automated calls trying to sell you equipment every week, multiple times a week. This isn't a healthcare company, it's a scam.

APAP machine was ordered in January 2024. The equipment was not received for 7 weeks. There have ongoing problems with getting supplies. Very frustrating for my doctor and me. Apria's response is always cited as their lack of staff and it's the fault of my doctor. I can't deal with them anymore, so I order what I need from Amazon, paying out of pocket. I would give a rating of zero stars if allowed.

I have been dealing with Apria for over two years now and I would have to say they are the worst company to deal with. My first encounter was when I returned their phone call, not knowing who they were, and they could not tell me why they called me. They do not keep records of phone conversations, so you constantly have to repeat yourself. I have wasted many hours trying to communicate with them with just about everything. Expect to get different answers from different people. The latest is a billing issue which I’m attempting to resolve. In this case they are charging me a 20% copay, when my insurance should be covering 100%. Fortunately my insurance company is offering to contact Apria directly, hopefully for quicker resolution.

I could not be more frustrated with the service from this company. Every time I try to order supplies my order gets lost or doesn't go through for some odd reason. I follow up to correct whatever it is, then it gets delayed for some other reason. I finally think all is good after speaking to their customer service and wait for supplies to arrive but nothing is delivered. I call back and I'm at square 1 again! This whole scenario has happened 3 times in just 7 months.

When I started using Apria's equipment I started smelling cockroaches. I keep a very clean home and at the time even had a housekeeper. The smell of cockroaches was driving me nuts and I searched everyday trying to find them, to no avail. Nobody else could smell them. Then a few weeks later I ended up in the ICU for respiratory problems. My housekeeper went inside my home to water my plants and discovered hundreds of baby cockroaches crawling out of Apria's Oxygen Concentrator. I never imagined that the odor I was smelling was fumes of toxic cockroach excrement coming through my oxygen hose. 3 weeks later on Christmas Eve, I was discharged from the hospital and was barred from returning to my home until the infestation could be resolved. I was also told to refrain from using Apria's Oxygen Concentrator.

Totally agree with many other complaints. After many weeks of attempting to get them to send me C-Pap supplies I have given up and will look elsewhere. Something really is wrong with this company. They have wasted my time, and my health with empty comments that they will send my supplies. In the meantime, I can't use my machine. Someone should start a class action lawsuit against Apria (no Healthcare). This is elder abuse.

I ordered my CPAP supplies in June from Apria. I told them to send to my Pennsylvania address not my temporary Florida address. They assured me it would be PA. It was sent to Florida early July. I called reordered my supplies. July 8th. I have called several times. I get no confirmation that a order is processed, they said I will get a email when it ships.

Customer service for CPAP supplies is non-existent. One month after placing an order the only thing they says is "it is still processing'. Horrible. I wish I didn't choose Apria but my health insurance led me to them.

This company agreed to supply medical equipment for 88 year old patient who was high risk to fall. After 3 calls about the whereabout of the equipment no resolution was achieved. I would never use this company, they do not care, they do not follow thru and provide empty promise of service. I will never risk a loved one's health on this company's service. Go elsewhere.

This mess started in about March/April 2023. Kaiser Permanente NW went to Apria as the vendor for cpap supplies. Had never had any problems with Kaiser in obtaining what I needed, it was always timely and correct. When I was switched to Apria I placed an order. Upon arrival it was incorrect. It was paid for prior to shipment ad this is their procedure. I called repeatedly but something always kept them from sending what I needed. Called KP sleep study, they confirmed numerous complaints. Called KP member svcs filed complaints. No calls from Apria regarding issues. Needed to replace some things in about October. Called apria and gave specific part numbers for replacement supplies. Again, oaid for them before they were shipped as this is their procedure.

Apria is the worst DME company I have ever used in my life. I wish my healthcare provider would use another company as Apria does not care about elderly/disabled patients. I have been going back and forth with Apria for 3 days about replacing my mom’s air mattress to prevent bed sores but they will not do so. Her previous one deflated/malfunctioned and they only provided me with a standard mattress in which she cannot sleep on. Is causes her great discomfort and the risk of bed sores. My mom is a complete quadriplegic so this has been a nightmare for her, me and Apria.

In 2021, I started to use Apria because of my new insurance with Kaiser. My dr ordered a DME (bi-pap machine) from Apria; ever since Apria has been Billing me. It has been FOUR years Apria still billing for same device. They should have stopped billing me after 13 months device from rental to purchasing. I had called many times to ask them why I am still receiving bills. They could not answer why. Then started to blame my dr saying the Dr did not sent the order etc. When I called Dr office, they provided me the records when they did send the order to Apria with the correct code etc. It has been frustrating and stressful dealing with all of this. Apria is notorious for issues like this. People work there need to do better job to provide quality care to patients.

This place is a joke. They lied to me three times in one phone call. Do not use this place. There's better places. My name is Roy **. They have no concept of what help is or honesty or accountability on negative 5 stars. I've been on weight bearing on that left foot. What's left of it? For 6 months every bone in that nub is crushed. Have to have another surgery September 4th. They will not get me a wheelchair until after my next surgery. What a joke and don't forget they lied to me three times in one phone call in about 2 minutes because they don't know what they are doing so they make up stuff

Terrible customer service by phone & local office. I have had my air fit since May 7, 2024 & have not been able to receive my nose piece. They mailed me the wrong nose piece which was not for the air fit. My nose piece is so loose on my nose it is so uncomfortable. I can hear the air escaping. I have requested my hoses & was told they will automatically be mailed by July 25th. I call & pass me to various departments. I am ready to return their machine. The worst service ever!

I have never had to deal with a business like this before. I received my sleep apnea machine 6 months ago. No one from Apria ever contacted me about anything. So I called in to put in an order and heard nothing. Placed another order and heard nothing. My doctor's office sent in 2 different prescriptions where nothing was done. One of the orders wasn't approved by insurance for not being compliant, but there was nothing wrong with the others. Today I find out that they need my medicare number???? 6 months later. And still no orders have been placed. They just sit there. Waiting for a supervisor to call. I wonder if they will. Don't have a whole lot of hope based on the past 6 months.

I have had to use Apria on and off for oxygen equipment many years. It’s always been a huge hassle, but my most recent experience has been infuriating. I no longer medically require oxygen now and they continue to charge me a monthly fee. Last week, I scheduled for them to come pick up the oxygen concentrator and all the tanks. They didn’t show up. They didn’t call to say why they didn’t show up. My family took off from work to be here at home, waiting all day. I need to have this resolved as soon as possible.

Apria's online billing ePay platform does not accurately reflect payments. When I call in they say no amount is due but I get the run around when I ask them to put a ticket in to fix ePay. Their customer service is horrible. This is just one of many issues. If I had any other choice and wasn't locked into an equipment contract I would never never never use them. Ask your doctor if you have any other options BEFORE they send you equipment.

I was billed an extra $300 because Apria told them I was noncompliant. I was in full compliance and had to fight with billing for two hours to get them to tell me how to get my records from them. Now come to find out that while I was unable to pay my $160 bill, they allowed insurance to change my deductible for services already billed and rendered. This brings my &160 bill to a whopping $540 in the span of 1 month. I was told I would be paying a set amount of money and they keep changing their minds. Every person in billing that I've spoken to from 8/23-7/24 failed to mention they had incorrect insurance on my account which was preventing me from receiving my bill (which I had previously complained about to no avail). They have not sent me supplies in 10 months due to a billing issue caused by their own billing department AND their medical offices.

New Bipap supplied by Apria malfunctioned by shutting off air completely with no alarm or warning. Apria respiratory therapist (Paul) said it was supposed to do that even after I advised him that I spoke to the bipap manufacturer who advised that it was indeed malfunctioning. He refused to do anything. Supervisors never contacted me although I requested to speak to one repeatedly over many calls to the company. Ended up dumping them for a different supplier, but they continue to bill me for charges the insurance company says I don't owe in violation of the insurance contract.

I have been forced to get my BiPAP supplies through Apria for about 20 years now. The information they for me online in my custom profile is that old. Despite trying to have it corrected online and after multiple phone calls they can still not make it correct. My order history online has only 2 orders from 2022 even though I have had ordered from them at least 40 times. They have called me, emailed me and sent mail to me telling me I should sign up for auto supply renewal. This required me to fill out a form online and provide an eSignature which I did. Then you have to print it and fax it to them. This is absurd.

Not impressed with this company. Some of the individual people are great but the quality of the concentrators is appalling. I have had 3 different units. The first had a migraine inducing alarm every time it was on and the last two have absurdly loud decibels when running. This company charges over $750 a month rental to my insurance company. I would think they could have better quality to patients. This seems like a racket. My last sleep study was also done with an Apria device and it was low quality. The finger monitor cut off my circulation and caused finger pain fain into the next day. Company is making a lot of money on shoddy equipment.

Needed replacement N30 Nasal Cradle Cushion mask. Made original order on-line. Found out that wasn't covered by by by Medicare United Health Care Part B. However in calling Apria Direct I found out it is covered by calling in and they bill Medicare, so I ordered new masks. Arrived 5 days later, but they sent the wrong one, the N301 mask. Called on 6/24, they said they would send out. Should receive in 14 days. Today is 7/8, haven't received it. Called and Apria said a re-order takes 14 Business days, something about having to go back through Medicare to get approval. In the meantime I'm having to use a couple of old worn masks that will leak if I turnover while sleeping. Awful customer service. Evidently nothing I can do.

Apria withholds medical treatment based on monetary consideration of what they have in inventory. I've been waiting on a sleep apnea machine for almost a year. My next step is to consult an attorney.

I have had 4 orders of the last 6 had the wrong mask delivered and had to call and get replaced. The last order was shipped with wrong mask? Called and reordered correct mask 28 days later no show? Called they haven’t been shipped yet! Poor communication within their system.

The service from Apria is terrible. I’ve tried to update my insurance two times with them and they keep messing up. In the meantime they send me a bill repeatedly that wasn’t paid because they did not have the correct insurance down. I will be looking for another durable medical goods company.

I have been attempting to get CPAP supplies for over 2 months now from Apria. Every time I call I get a different response from them on why I haven't received my supplies. I have dealt with Apria about 4 years ago and at that time they were a good company, friendly staff and quick turn around time. Not sure what happened, but they went from a 5 star to a 0 star since then. Run, don't walk to another HealthCare Supplier because Apria isn't worth it.

I have used Apria Healthcare for over 12 years. The past 2 1/2 years this company has gone completely downhill. Two months ago I placed an order and they shipped me the wrong items. I placed a call to them to have them correct their error and to date I still don't have the correct equipment. My recommendation to anyone else is to find a company that isn't such a conglomerate and use them. This company is terrible.

Apria on Jason St in Oceanside CA is the worst business I have ever encountered. They do not answer their phones. If you finally get a voicemail it says they will call you back in 2hours; never happens. In person you feel like you are in a ** dispensary because no human appears. Is anyone working??? Kaiser, please get another provider.

Well one thing who calls and said Apria Healthcare: "Your order is ready to be scheduled. Please call us at 3612992535. Reply STOP to opt-out of alerts." What do you think about this and it takes hours before anyone even picks up the phone, we may be disabled but we don't sit with our phone stuck in our ear to wait for you to answer and OF COURSE WANT MY ORDER. SEND IT.

I ordered CPAP supplies on June 8 and today is June 28 and I still haven't received them. Customer Service doesn't know why it hasn't shipped and can't tell me anything about when it will ship. They "escalated" to their supervisor. These are medical supplies! It should not take this long. Is there somewhere else I can order from?

Extremely disappointed in the billing practices of this company. They failed to submit to my insurance in a timely manner on several occasions and then threatened to send to collections. They use predatory practices to get customers to agree to purchase medical equipment even if it has not yet been approved by the insurance company by using automated ordering calls and pushy used car sales techniques. Receipts and collection notices are sent with non-itemized lists with descriptions like "CPAP supply". They only offered to send an itemized list after questioning their poor business practices.

We had oxygen delivered to our home last week. We know almost nothing about the system which included a concentrator & 1 green hose & 1 clear hose. After the delivery man left & his last job must have been delivering pizzas, we looked at what was left in our bedroom & wondered how we could keep it working, looked simple enough. My husband, from the first night using this setup, thought he was not getting enough oxygen & we looked at the 2 hoses, clear & green, & thought maybe if we put the other unused clear hose on, that things would improve. We tried to take the clear hose apart from the green hose. Both of us tried to get the 2 hoses, clear & green, apart but could not remove from each other. Our intention was to put on a new clear hose, the one with the cannula to see if he could get a better oxygen supply. We could not take the 2 hoses apart.

Gave them a one only because no option for a ZERO! I switched to this company a few months ago thinking it would be better than the CPAP company I was with. WRONG decision. You are on hold forever & when someone finally answers they screw up your order. It took me over 2 weeks to get my order & then it wasn’t correct so now I will have to wait ANOTHER 2 weeks to get the rest of my order. Hopefully. You can not go to a local store to get your supplies you HAVE to order them & wait & wait to get them. I have been out of filters for weeks & my water tank is leaking inside the machine. STAY AWAY FROM THIS COMPANY!!!

I ordered a walker from Apria the day before my husband was released from the hospital after hip a replacement surgery. Certainly, it is understood a walker is critical after hip replacement surgery but after 5 days they have still failed to supply the walker. I have called them each day and each day they tell me they require additional information from the doctors. This situation is no longer tolerable.

This company, by far, has the worst customer service I've ever encountered. My doctor ordered a new CPAP machine in February of 2023. After numerous unanswered calls, I finally received the machine improperly equipped with a humidifier (I do not use). I had to wait another few weeks to receive the humidifier plug to use this machine. I'm on Medicare and this equipment was billed through them and my supplement plan on a monthly payment plan until it was paid for. On January 1st, 2024, my former employer forced us to an Advantage plan. When this occurred, Apria started the payment plan over again at the full price. While the Medicare rules may allow this, this company is getting additional from the government for no additional equipment or services. Beware of this company. They rarely answer the phone, do not return calls and are only out to generate revenue at the expense of customers and the government.

I attempted to register for an online acct. I couldn’t locate my patient ID number so I called and was assisted. The young woman who placed my order also gave me my PATIENT ACCOUNT NUMBER. I entered the requisite information and … in a word … NADA! I called back and thought that by choosing option four I would get assistance. The young woman rudely told me it is Option 2 and transferred me. I tried registering again with the same results so…I tried I forgot my password. I didn’t hear from Apria so I must not have an account. I called back after yet another failed attempt at registration and the young lady there was unable to help me. I looked on line to see if I could find a way to chat… NADA…I called a different number and when I was transferred…"SORRY OUR OFFICE IS CLOSED"… So. Apria, remove the recommendation to register online until you have fixed the problem.

I contacted Apria to obtain a moisture trap for my wife's oxygen condenser as well as a resupply of oxygen tubing and cannulas. The very next day, to my pleasant surprise, I recieved the supplies requested. The order was perfect except for the moisture traps which appeared to be for a different machine and tubing diameter, possibly for CPAP machine. I called Apria's customer service and spoke with a very helpful woman who tried to find the part I was looking for. We initially determined that they did not carry the part I wanted.

My oxygen concentrator gave out when I was on a cruise. Thank God there was one I could I rent on the cruise ship. I spent hundreds of dollars reaching out to the Palm Desert office where I got the concentrator. I have to have the oxygen concentrator when flying. The "team manager" told me that the office is closed on Sundays and that I would have to make my own arrangements to get the concentrator on Monday in Miramar, FL. My flight was leaving on Sunday, but I had to cancel. I contacted Apria and was told they would look into it.

Worst company to get any medical device. They took doctor's approval for my CPAP device and then delivered machine. After few months they started asking again approval from provider and started billing me directly, not sending correct bill to insurance. And sent my account to collection. Never ever get anything from this fraudster company, run, run, run.

Apria medical supply does not deserve a 1 star rating. I have used the company as a referral from my doctor. The billing department did not give appropriate credit for two payments I made. In addition, the prices for the equipment/ supplies are inflated almost 8 times what you can purchase at Amazon or at other online companies. The customer service is not helpful. They speak from a script and do not help. I do not recommend using them for medical supply needs.

I am a Kaiser patient sent to Apria for supplies. Placed an order for 1st time couple months back, order was fine but worker tried to sell me more than asking for. Got a text last week saying time to reorder so I followed prompts for yes. Today is Wednesday and nothing so I call. Automated system didn't place order because not authorized by Kaiser. Meaning Apria contacted me without a medical authorization placed and canceled an order and never made me aware. Actually spent $148 today thru Resmed out of severe need.

If I could give this business zero stars I would. They’re just terrible. Their customer service is awful. You will get a different answer each time you call. You will wait months and months and months to get your equipment. Especially if they cannot bill your insurance company for a new machine. That seems to be the goal, if they can get you into a new machine and get the money from the insurance company, then you seem to be noticed a little bit more at least in the beginning, as far as getting your supplies, you’re probably better off making one from a piece of stone then actually getting that delivered from this company. This company needs more competition If not overall replacement. The insurance companies need to realize that they are in bed with an awful company and provide alternatives to their patients. I have called them six times over the past four months and I am still without my supplies.

Placed order on May 17. June 4th still haven't received. Glad it wasn't a medical supply that keeps me alive. I would be long dead. Support staff barely speaks English and doesn't have a clue what they are doing. Go elsewhere.

I cannot imagine there is a worse company to do business with than Apria. While the dozen or so customer service folk with whom I have spoken are all cordial and pleasant, the company itself has no ability to manage their inventory or provide any information about status of order until shipped. As such, one is lured into this false sense that their equipment is on the way - "5-7" business days and when that comes up, one is then told the lead time is actually "10-14" business days... which then can be indefinite.

If you are referred to Apria for durable medical, run, do not walk away. Death from whatever ails you will be less painful than dealing with this band of thieves. They are the absolute worst insurance fraudsters and rip-off artists you could hope to avoid. They sent me to collections over a year after indicating that I had a zero balance and without sending me a bill. Truly a wretched hive of scum and villainy.

The worse around. Low budget service. They have idiots working there for the most part. Some rude, some just dumb. Third time they got my order wrong and they don't care. Going to order from another co. now.

I have had an oxygen machine with Apria for over 2 years now as well as a couple portable tanks that "should" be filled by the machine but that part has never worked for more than 1 day each time it was replaced! It's been replaced 5 or 6 times now I've given up so they bill my insurance for portable oxygen that I can't use! Each time I call to get it fixed the customer service person talks to me like I'm just too stupid to work the machine. :(

They do not have enough customer service phone staff to answer calls. You cannot be placed on hold. They will call you back after several hours of leaving a message. Terrible customer services!! Taking my business to another supplier.

Shipped items to wrong address. Where they shipped was different than what was in my on-line profile. Two different shipping addresses in their system. Who knows when and if I'll get this order. I expected better.

Auto ship sent supplies over a month ago. For the 3rd time they sent me the incorrect heated tubing for my machine (which they provided). Called, waited on hold 30 min. The person I spoke with said they would send correct tubing. 12 days later I received a reservoir. Called on 5/6 spoke to supervisor. She said she would handle it. Called back to same person on 5/16. She said she would try to expedite it. Here it is 5/25 & I find out that it has not shipped. It was processed on 5/23 but is awaiting pickup by shipping co. (And this is the condensed version…more than 6 people spoken to in this process.)

If I could give this company no stars I would. Have to call at least 3 times looking for my order, then when I get it something is either missing or defective. No one seems to care or have the knowledge on what to do to help you. I will be looking for an alternative company for supplies. Suggest everyone does.

This company has the worst customer service I have ever encountered. I experienced long hold times and was passed around between departments without anyone providing answers as to why I couldn't receive my Medium Full Cushion Mask, which is the latest debacle. As a new customer, I couldn't generate an account to pay my bill. Really! I wanted to give them money, but they couldn't accept it online because I was a new customer and had to wait 30 days to create my personal account with Apria. They also mentioned I had 30 days to exchange a mask. I tried the nose mask for a couple of weeks and didn't like having a desert growing in my mouth during the night. You know, the kind of dry mouth where your tongue sticks to the roof of your mouth like sticking to a frozen flagpole in the dead of winter. I digress.

Since October 2023, I've been a customer of Apria. This company's customer service department is terrible. I'm supposed to get an automatic supply order every three months and they can never get the order right. I recently received a face mask and full head gear for CPAP and they sent me the incorrect item. I called customer service twice and keep getting the runaround. I cannot get a clear explanation on when I'll be receiving the correct order. I also called my local branch in Plainview and was told they cannot help me. They mentioned that I'd have to speak with someone in Customer Service. At this point I'm getting low on supplies and am frustrated with how I'm being treated as a customer and how the company is handling the issue with the incorrect order.

Worst healthcare provider I’ve used. They are super hard to reach and when you do they keep you on hold for long pauses. They charged me $900 for a machine I returned, then ignored my calls when I called for a refund.

This company deserves 0 stars. I have never dealt with an insurance related issue from my BCBS with the level of sheer inability to do your job. What a joke. I am now in possession of an $800 knee scooter for my daughter that she was never able to use because this company can't get it right. Writing a full story of what I dealt with will take more energy than I can possibly garner. I will be asking my insurance company to stop doing business with this company, at least on my account. No communication from my insurance company, Care Centric or especially Apria on what I would owe on this scooter and because of Apria's ineptness in getting the scooter to us we were beyond the 30 return policy when I finally found out the true cost. Falls on deaf ears. You will get your payment this time, but never again from me. I only hope others will stop and ask their insurance provider to not use this company.

This is the WORST fiasco when I call I have two insurances. I have one primary and a secondary and they're still trying to exhort money from me. They say you pay for nothing but yet still Apria wants me to send this money. When you call They're rude, ridiculous and I hate to say it but liars, very obnoxiousness, rude and ridiculous. I know being a liar and being rude and being ridiculous is can't be in the employee booklet. I'm confused. You can't pick up your phone call during business hours but you can call me after 9:00 pm. Ridiculous. What a ridiculous company!!! Searching right now for a real company.

This is the worst company I have ever dealt with. Do not use this company! (Wish I would have researched them better but my primary care doctor sent me to them.) 1st time C-PAP user, I didn’t know anything. First, they sent my machine without a mask. When I called, was told that is a separate order (and new charge). Called later to order more nasal pillows. They never came. Called again (twice) to be finally told they were on indefinite backorder. No substitute available. The only option was to switch to an entire new headgear setup and of course, another charge. I insisted they send it to me free of charge as they couldn’t support the original equipment they sold me (less than 2 months old) but I was told that was not possible. I canceled all future orders and will go with another company.

I cannot begin to explain the experience. I work in healthcare and can not imagine what other people are going through. I have spent hours upon hours trying to get simple things resolved. It has resulted in a decline in my health plan. Do not use them!!!!

Apria is the worst company I have ever experienced. I had to get a hospital bed to recuperate from a broken ankle. I had the bed for one month and an Apria employee picked the bed up on 1/29 at 5 PM. Every month I receive a bill for the bed and call "Customer Service" (ha) then they call another department to verify something that they are not allowed to look at on the computer. This is the fourth time they've billed me. Someone named Ethel was called on 3/6 and checked with Kaiser. Promised it would be "fixed." Called again and spoke with Ricky on 3/29 as they still billed me for February and March. She said it was fixed and there was a -0- balance. Called again today 5/6 and spoke with Shawna as they have billed me for April. She now has to check with "someone else" and will call back. Plus, FYI, the bed only worked sometimes!!

I worked in their El Segundo CA warehouse for 4 days and quit. The supervisor was such a a jerk to me daily and wanted me to Lie to executives if they came and asked me questions. The warehouse was a nightmare, with all broken equipment and really filthy disgusting warehouse. I would never ever use this company after what I experienced as a temp. Should be shut down.

A number of issues with this company and how they operate. I'll say, my experience at the branch has been fine. It's when you get to billing that their true colors show.

I cannot believe this company has not been investigated by the Attorney General of the US. Completely unethical and charge customers fees without ever submitting anything to insurance first. When you try to resolve the issues with them, they do not fix the problem. My overcharges have not been addressed for 8 months now...Do not get involved with the company. I promise you will regret it!

After much online prodding by Apria Direct to order CPAP supplies, I finally, having not found a particular item on Amazon, ordered one (yes, 1) Phillips Respironics nasal pillow. To my astonishment it cost around $52 which included shipping and handling. As my college History professor used to say (at the end of almost every sentence), "pays your money, makes your choice". So, shame on me.... When a few days ago, I was noodling online at Amazon and I found the exact same item for nine dollars and change. This 5X markup seem a wee bit excessive, don't you think? I thought about returning Apria's nasal pillow but figured I should keep it as a reminder about what happens when one doesn't adequately do one's homework.

Apria is a terrible company to deal with. I regret getting a CPAP and supplies from this company. I will go back to my original supplier. This company does not know how to bill insurance and I have two and they keep sending me a bill and saying I owe $67.02 which I don’t. But they don’t get it and when you call them, you can’t understand them because they don’t speak good English.

I ordered some cpap supplies, full mask with straps, one cushion only. So they added a six filters cushions, pressure tubing pos airway, press headgear water pos airway press headgear. So if I accept this order and have to return the extra supplies then I have to wait for a refund that will take a month or longer to get back. I called to complain. The guy said I have to go to the warehouse. I started to say the one in Irvine and he hangs up on me. Usually when I call I get transferred to a third world county and can't understand what is being said. THEY ARE THE WORST.

Apria is the worst at sending receipts after a purchase. I need it for my flexible spending account reimbursement. I've already contacted "2nd level billing" 3 times. Each time I'm on the phone for at least 30 minutes. Still don't have a receipt. If I could leave 0 stars I would.

Their representatives give false information as regards to the "rental" of the unit. They don't tell you the actual length of the contract, that if you change insurance companies, the charges are start again as though the unit is new. They also don't tell you that you never own the unit and that it remains in theirs, which is why they will charge you repeatedly for the purchase of the same unit. Scam.

Apria delivered a medical device which was returned the same day. They sent an employee to pick it up and take it back to the warehouse, yet they have continued to bill us, send annoying robo calls and live calls for collection. Two times they hung up when I tried to explain the mistake and that we do not have it and never used it. I have invited them to come to the house to look to see it is not here and offered them to talk to witness of friends and family that come to visit and to see receipts for the pressure matures that we bought from Amazon, which is the one we are using as they had sent a very hard uncomfortable plastic. Today I just contacted the Attorney General, not sure what else to do. One year of this, it's harassing and very tiring

Stay away from this company, first they rent you the machine with the excuse that they want to make sure you use it...first charge. Then after you use it, second charge...We are ready to sell it to you now. They are a bunch of crooks.

We ordered a mask and pillow set from Apria on 04-18-24. 4 hours later I called to cancel. Eileen told me it was too late and it was in process. (Not shipped.) Mind you it had not shipped. We paid for the order with a debit card and she claims they cannot cancel it. This is unfair to customers and not true. I asked to talk to Gilbert the supervisor but he was not available. I asked when he would call me and she said tomorrow. Obviously they are doing their best to not incur this organization a $150 refund. I have never been humiliated anymore by a company of this size. They should be ashamed of providing this type of service. $150 is a lot of money to us and we cannot afford to not get a refund on a cancelled order 4 hours later that had not shipped. The company was not budging on helping us out and it shows clearly how it is managed in regards to customer service.

They need to step up the customer care. I don't like being taken advantage of their poor practice. NOT COOL APRIA.

Apria keeps telling me I need some sort of approval from my doctor to order CPAP supplies which will be paid for through Medicare and Medicaid. I've done a face to face with my doctor in an attempt to resolve the issue. It's been over a month and I still don't have my supplies. Apria sucks.

Apria Healthcare is the most difficult frustrating company to work with. They are impossible to get a hold of, when you leave a message, they don't call back. Also, they keep charging you a monthly fee whether you are able to use the sleep apnea machine or not. I just want to warn everyone looking at using Apria, that you might be in for lots of headaches on top of your sleep issues.

My mom has been on hospice and assisted care for a little over a year. Apria cannot seem to keep consistent records nor a reliable delivery schedule. When she was improved from Hospice care and we asked for the portable oxygen tank and hospital bed to be removed from the home, the driver also took the Innogen concentrator which she still needed. Not thinking it was a big deal, we called to re-order it, and they said they had a waiting list. Then once we got thru that, they kept calling (overseas call staff usually) to schedule delivery - which didn't happen - over and over and over. Today, she was released from the hospital with a recommendation of a standard walker.

Order medical supplies. Was told that I would receive it on a date that was fine. The day it should have been delivered. I received a call from Apria and now was told I would receive the medical supplies 4 day later. Wow. Could have got it online for the same price in 2 days. Never again!

Regret not reading reviews before getting Resmed 10 CPAP machine from Apria Healthcare. Was charged 452 billed as supplies (Nasal mask and nasal pillows). Then was told to pay 84.31 for 10 months. Why is this company not investigated for unprofessional and fraudulent billing? Didn't have prior information that I will have to pay almost 1300 for a machine that you can get online for 500. Had no option but to return the machine after paying them 610.

Compared to other reviews mine is less egregious but worth posting. I received an email that I was owed a refund and began following the steps. On one page I couldn't click on a box in order to go forward. I tried several times before calling for help. Twice I got a message saying I was unauthorized to attempt this! What?? After being on hold for approx 40 minutes the lady said she'd have to transfer me, I waited another 5-10 minutes and the next one said could do nothing about that. She didn't offer help from another department, didn't have a pleasant tone and said I should wait for the refund by mail. I suggested the site should explain what she just said but by her tone she brushed me off. Finally, the site doesn't provide a feedback option, which they need, so I came here for that. Do they know what the operators sound like?

What a terrible company to deal with. We ordered a new cpap machine for myself. Took a long time to be shipped then in the next six weeks we received three invoices, all different amounts from ranging from $400 to $700. Called their billing center. You end up in the Philippines. Totally clueless besides poor English to understand them, we got nowhere, then contacted our health insurance company blue cross as they should cover 95 percent of the cost, was told have not received any claim put in by Apria Health and was informed that they will double bill the insurance and myself as on their invoice it does not show what was paid by the insurance company. Have informed my sleep doctor please get me another company. These people are crooks.

Prior to accepting my CPAP machine, I was told by Apria that my insurance would cover the cost 100%. In fact it surprised me that they were so definitive given the disclaimer you typically get for insurance coverage. My first machine was used and smelled like smoke. At my follow-up doctor's visit, they were furious to learn of this and contacted Apria. I then had to schedule a time to swap out the machine, a major inconvenience. Several months later I received noticed from Apria that I had a past due balance.

As a Nursing Case Manager, I HIGHLY discourage APRIA as a medical equipment provider. They do not communicate, they put a caller on hold for a prolonged amount of time (20-30mins), as they do not follow up with their clients. Their supervisors have no sense of urgency. I've been the runaround for a week that led to nowhere and nothing.

Apria was hard to deal with at first, no locations to try different styles locally, mailing different masks to try on separately instead of a couple designs to test. They make you sign a contract that allows them to stop for multiple reasons. they make you think you are paying more per month to purchase the machine and then Boom, randomly come up with a reason to cancel the contract and start billing you monthly to lease the equipment. They said that even though I paid for 9/10 months of the contract, my insurance company changed names, so I couldn't pay the difference and own the machine. Have to start from Scratch. If you're looking for healthcare equipment, LOOK ELSEWHERE!!!

Starting in January, Apria has told me the nasal masks are on backorder. It's almost April, and the masks are still on backorder. I have been using the same mask since December and it's uncomfortable.

To start with they lost my order. Had to go back to my doctor to resubmit my order 2 more times. Then had to call them several more times. It took over 6 months to get my machine. After I got my machine I was pretty much on my own. I ordered several different masks. Nose and larger face masks. None of these would work as I have a delved septum and a large mustache. They were no help finding something that would work. So I just quit using the machine. And now that Medicare has paid for the machine and haven't I heard a word from them in over 8 months now they started charging me a $9.02 rental charge per month after the first of 2024. Customer service was very rude. They kept saying that they would turn it over to collections. Very poor company to deal with. I would tell anyone dealing with Apria run as fast as you can the other way.

Customer service has really improved. Would recommend as company. More customer focused.

I stopped using my machine due to medical condition. I have not used machine since late 2022. While checking my accounts I discovered that I was sent to collections for under $40 and was never notified of such action by email, phone, or mail. My account also had balance of just under $300 for supplies my insurance company rightfully denied. Apria claim they sent supplies even after denial in 06/23. I never received such supplies and Apria could not sent me anything that supplies were delivered. After spending hours on the phone speaking to different people I was told they would call back once they got reimbursement cleared through supervisor. I have yet to receive call back. They have not resolved any of my issues. Do not do business with this company.

I was sold the machine for $344. I asked very specifically if there was a rental agreement because I did not want to rent anything, only pay in full. They reassured me that I had paid in full but I have continuously got a rental bill since paying the full price. The customer service is terrible and barely speaking English.

Updated on 3/9/2024: I thought I would give Apria one more chance. Well was not surprised, they did not deliver. Place order 2 weeks ago, called yesterday to check on order, again I had a confirmation of my order, they claim I had no order. This time the lady said that their website ordering does not work. Ask why I was not told this the previous 5 times I spoke with customer service, could not give an answer. I would never use Apria Healthcare.

Apria has been a disaster with overbilling me for their CPAP machine. What ended up was to be $100 turned into over $400. I still decided to pay that amount because I really needed to improve my sleep and settled with their billing department on the final costs of the unit. After they guaranteed me there were no additional costs and I had paid everything, they turned around and kept billing me more per month. Now they apparently have sent the bills to a collection agency that is calling me out of the blue. Do not do business with this organization, it is ran horribly and on par with telemarket scams. They also mishandled a patient information breach a while back and got in trouble for it. They do not seem very customer oriented at all and are just looking to soak people for money.

Repeated calls to company about face mask not working with equipment, reps kept transferring me to the next person or promising callbacks, no specific timeframe given! I asked for address of office which I wasn’t given. Repeated calls to Kaiser Permanente to get problem solved. Finally sent to office an hour away. Mgr fixed the problem. Took over a month to get it fixed. Apria wanted paid for their rental even though it was their fault it wouldn’t work and I couldn’t use. I complained numerous times about this to no avail! Finally I said enough! I told Apria rep to have machine picked up and I completely settled the bill and told them I was finished!!!!

My doctor set me up to get a Cpap. After 2 months I started getting bills saying it was denied by my insurance company. I called my Insurance. They state it was billed with an incorrect code and that is why it was denied. I was told they instructed Apria to resubmit. This went on for 4 months until the bill reached about $450. I would call then get directed back to my insurance who stated they were waiting to hear back from Apria with the corrected billing. Finally was told that is is against the contract with my insurance for Apria to bill me for this. The people at Apria are so rude and not helpful at all. I said, "Come get the machine - I don't want it if it is costing me $100/month." They said I needed to go to the doctor and have the doctor write a new prescription for them to pick it up. I said, "Absolutely NOT. Come get it" - they said I needed to sign an AMA waiver. ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.

I really wish there was a way to give "0" stars because that's what this rating would be. The local branch in Orlando has been quite rude but the whole company wouldn't be able to boil water. While I have had problems in the past (I don't know why my insurance company still deals with them, I don't really have much of a choice). This time they tried to deliver my walker to the wrong address and it's still not resolved. I am beyond frustrated at this point. IF YOU HAVE A CHOICE - DO NOT CHOOSE APRIA!!!!

The worst service ever. I am in the process of receiving a new sleep machine from them, it has been going on since June last year as my machine is broken and I cannot sleep. Every time I speak to them there is a new person who does not know anything, transfers to somebody else who does not respond and does not return my calls. They keep requesting additional information from my doctor and when the doctor sends to them what they need, they first say it's ok and in a week or two say no, we need something more, w/o being aware that they have it. And so it goes for almost a year, nobody knowing anything and taking responsibility for anything. I am going to another company and advise you to avoid them as plague.

I have been working with Apria for years, they seem to be the only company I can find in the area. I ordered CPAP supplies online and they did not fill my order until I had to call and ask why. I just never heard from them, so I called. My doctor also sent orders for the supplies. Once I received them, they seemed very poor quality, more like cheap junk. Everything was cheap except the cost, after insurance, I was charged $300 for about $1 worth of plastic. If you can find another company, stay away from Apria.

Updated on 07/22/2024: Company reached out directly. Claimed to have me ALLLLLL set up on automatic ordering in April. Called in late June to confirm. Of course no record whatsoever of any automatic order. I guess I'll just order manually. I give up.

By far the worst customer service ever, I was on hold for a long time while they're passing me off to different department. No one knows what they're doing, I can't order my supplies because they want to charge me more than my deductible. I will ask my doctor to find me a different supplier and they're very Rude.

I started receiving threatening messages from Apria saying I had a past due balance and I risked being put into collection. These continued for a few more days and then I received my FIRST bill from Apria. I paid it the very next day and I called them to tell them that, and to complain about the threatening phone messages. The Apria representative said it was done by an automated system and they could not change it. It has been four days since that call and today I received a SECOND threatening bill. I have been dealing with Apria on and off for years and this has happened before. I am with Kaiser which only uses Apria, but I feel like starting a campaign to give Kaiser patients an alternate choice.

They send you harassing messages over $50 bill. They would rather someone die in their sleep than just let them be a little late. They don't care about us at all they only care about money! Peeps rely on them to be able to breathe but because you owe a $100 they will take your equipment and leave you without anything. They are heartless and don't care about their customers. STOP SENDING US TO A 3RD WORLD COUNTRY TO PAY OUR BILLS. THOSE PEOPLE DO NOT LISTEN NOR CAN THEY SPEAK ENGLISH!!!!

Recently had to return to this company to get travel services since it has a national network. I had moved to another provider after years of terrible service from Apria. I spent all day waiting for a delivery of oxygen that never arrived. This is after making 3 separate phones calls with a total of 40 minutes combined on hold. Stay away from monopolistic, incompetent company if at all possible.

I've been using Apria for my cpap supplies for 1 1/2 years. No problems with shipping supplies to my home address. However, I spend 4 months living in a different state and this has become an unbelievable problem with supplies. In Jan 2023 I ordered 3 months of supplies, and told the order dept about my new address. They ignored that and sent them to my home address. This Jan 2024 when I went to order supplies I reminded the person both at the beginning and end of our conversation that the supplies needed to go to my winter address. When the supplies didn't arrive (and the tracking number sent was incorrect) I called (1/19/24) only to find out that once again they had been shipped to the wrong address. I was told they would be shipped.

Worst experience ever. They failed to confirm the delivery address which resulted in the equipment being routed to the wrong place and the order being delayed by hours. 10 hours. (They had just delieved something a week early to the correct address.) Once the address was correct they only delivered a part of the order. The driver lied to dispatch and said he was at the facility delivering the order (but he was there an hour earlier). When dispatch contacted the driver he failed to respond. Driver should be fired - he also failed to read the delivery notes!

TLDR: Their prices are a little better / they are more transparent than other companies I dealt with. However, they call incessantly, have different websites (requiring different accounts) for everything, and make you fill out the same info 3+ times. Pros: They were upfront about pricing and what was included in my original order, but I did have to ask for it. They were cheaper than another company who was trying to charge me $1500 for a $900 CPAP because it was what my insurance was willing pay, but I would have ended up way overpaying on my coinsurance. The math wasn't mathing so I ended up with Apria, which charged a fairer price. Cons: THEY. ARE. SO. ANNOYING. They call me like once a week, always while I am at work. They always leave a voicemail saying they are "checking on their patient". If I need help, I'll ask for it. Stop calling me. I even deleted my phone number from my account to get them to stop.

Worst service, worst customer service, worst company to deal with.... Had my CPAP machine Resmed 11 almost caught on fire at night while I was using it.. The water chamber had sign of burnt and the bottom was extremely hot, the water had completely evaporated and the smoke got into my tubing and my mask and almost suffocated me. Called in for a replacement (As the machine has a one year warranty). Apria refused to send me a new one and did not believe my story and asked to send proof, when I did they said it was rust!!! It's been month sleeping without my CPAP machine and I have a bad case of sleep apnea. Nobody care about my situation at Apria and they ignored me. Resmed company could not help me. They said Apria has the upper hand for any decision...

Regretfully I have been dealing with Apria for a few years. You can never reach someone at their customer service number. You sit on hold for 15-20 minutes only to finally hear they will call you back if you leave your information. I have now attempted that 2 times with no return call. I’ve left another message this morning. Secondly I received their letter about a data breach a few months ago. The bizarre part is that I got TWO letters to my address with 2 different names. Clearly they have data issues and when I called them back in November they acted like it was no big deal. I told them I wanted someone to call me back since it seemed that my info was stolen (otherwise why would they have 2 names at my address). No one ever returned my call. They have sent me so many supplies over the last few years I won’t need anything for a while and that’s why I’m calling, to stop the next delivery. I’m not confident they will comply. How the government isn’t investigating them for fraud is beyond me.

Purchased and paid for some supplies for my Cpap in Dec when I ordered them. Now receive a bill for $16. Statements just say "supplies"-that could mean anything. So I called for clarification. Billing rep says it's for strap and filters. Ok for strap, but filters I paid for. You can see on the statement, and she verified, that the $6.94 is for filters. On their statement you can see the bill for $6.94 and next entry is the payment $6.94. She verified I received one order of filters. Now, I didn't yell or carry on. I just wanted it fixed. It's only $6.94. She got frustrated with me and put me on hold and never returned. I waited 30 min. My gripe is they could not explain the charge, got frustrated with me and basically hung up on me. Poor customer service!

Shortly after I wrote this review I contacted Apria’s corporate patient satisfaction via email. A few days later I received a call from Jen at Apria who said they had received the needed documentation from my doctor's office. She reviewed my order, answered questions and told me she would send my order with expedited shipping. I received the order a few days later. I was satisfied with their response to my complaint.

I am 36 weeks pregnant. My OBGYN sent an order through my insurance for a breast pump to Apria when I was 22 weeks pregnant. Apria continuously refused to supply the breast pump for multiple inconsistent reasons despite multiple tries between myself and my doctor, and after many hours on the phone and on hold, over the course of months. I would not have wasted this much time had they not shared such confusing and inconsistent information that ultimately turned out to be false.

I had my CPAP machine for just two months. I ordered some supplies that I never received. Suddenly, out of the blue they came to pick up my unit without any notification nor explanation. When I called to understand why, they said that because I changed insurance which I did but notified them. After not hearing back from them, I called them again, and they now tell me they need a new prescription to proceed with the new insurance (!). In the meantime, they forced me to $300 for no reason and just sent a letter saying that I had a unit to return asap. A total mess. Wait times are Uber long. There are 4 different numbers to contact customer service. No online option. This company is stuck in the 90s.

Apria is one of the worst companies I've ever had to deal with. I would not recommend them to anybody. If I could give zero Stars I would... They constantly mess up my order and most of the time they send me parts that I do not need or ask for... Customer service gives me the runaround and my problem is never solved. I am leaving them for another supplier. Do yourself a favor and don't deal with them.

First, I was shipped a CPAP without ever agreeing to it. The machine was delivered on a day I happened to be home which is good because in my neighborhood it would have been stolen. Then they wanted me to sign a blank financial agreement. When I called to find out what the payments would be they first told me it was no charge to me since I met my max out of pocket with my insurance. That'd be nice but next month is January and it was supposed to be a rental for 6 months before owning it. Mind you they had also already charged my insurance $1800! I had to press them to actually get a monthly price in which they finally told me what it would be. They wanted to charge me DOUBLE what a different company would have charged me! I told them I was wanting to return it and asked where to ship it. They said it had to be hand delivered or they couldn't verify it was returned. Not even if they signed for the delivery!

Last week I received my suction machine. I tried it to find it. Didn't have enough suction for my secretions so I called and talked to Jessica at Apria Healthcare and she said bring the unit in and she would take care of the issue. She ended up ordering me a different unit made by a different manufacturer. It works great - Vacu-Aide® QSU Quiet Suction Unit. The unit arrived 2 days early. Excellent customer service.

Have had Apria Healthcare for CPAP supplies for 2 years. Tried for the first 6 months to place a order and they wouldn't ship because they were out of stock of one thing and wouldn't send partial order. In 2 years I've managed to place 2 orders, both times my copay after insurance coverage was more than me just ordering the same supplies from Amazon. On several items not only was Amazon cheaper but were the name brand instead of a no name off brand that fell apart within a couple weeks. My copay on headgear thru Apria was $25 and I received off brand headgear that stretched out and velcro almost immediately failed on. Real Amara view headgear on Amazon $17 delivered in 2 days without dealing with Apria's horrible ordering and service.

This company was a good company 15 years ago, but today they cannot be trusted to refill an order. I now have made 4 phone calls and been on hold for a hour each time. The order is still not placed.

On 11/21/2023 I pick up my CPAP machine and full face mask. I then end up having to order a different mask on 11/28/2023 and they shipped it out. Customer service says there's no way to track it once it leaves the shipping department. I've called them several times to find out when will I get it they said I'll get it when it's delivered but today on 12/7/2023 they said I could go to my local Apria and see the respiratory therapist and get fitted when a bigger mask until I receive the one I ordered which is a small one. I asked what good that was going to do. They said that they were trying to accommodate me. I said, "No thanks if you have to have a CPAP machine or supplies." Don't ever use this unreliable company. Nothing but lies.

I tried to reorder supplies for my CPAP six months ago and was told that I needed to see my doctor again before they could get me my supplies. It took 3 months to see my doctor, but I did and had them send in the request for new supplies. This is when the nightmare started. Every week, I get a voicemail telling me that they needed addition paperwork. I call my doctor office and tell them what they need. The nurse promised me that they faxed it to Apria. I place my order again and the Representative promised me they have everything and will ship out my order. We have been in this loop for three months, every week. I just now ordered and paid cash for my supplies. I just cannot wait anymore, I need to sleep at night.

I was never able to get a mask that fit. Their representative insisted that I was given the correct fit, but it caused my teeth to cut the inside of my lips in my sleep. After 3 more tries with customer service, they kept sending masks that didn’t work with my machine. Waste of money and time.

I needed replacement tubing for my CPAP machine and it was kind of an emergency, since mine got damaged. I went to their website and opened a chat dialog to see about getting some supplies from my local "Retail" location. The "Customer Service" agent, "Trisha" said that wasn't possible as they don't carry any inventory. When I asked her what I was supposed to do as I needed the replacement quickly, her response was to tell me to go get it somewhere else. When I expressed my disappointment in that answer, she shut down the session.

I was with Apria. My doctor recommended the company for my cpap machine and supplies. Apria is the worst company. They lie. They overcharge on my machine, told me how much my machine would be per month then they decided to increase my payments to twice a month took from my account constantly. They also said my insurance said I owe more money on supplies they double charged me constantly on my card I was overdrawn on my account because they took money out constantly. I was so fed up with the lies and fraudulent activity this company has done I moved to another company their agents are horrible and no help whatsoever! Stay away from this company!

I order my CPAP supplies every three months. Two of the last three times, the person that I placed my order with, on the phone, did not place the order. This is unacceptable. I plan to move my CPAP needs to Linncare.

My CPAP machine's humidifier was not working so I called Apria. No one was available to help me and the Representative said she would set up an appointment with a respiratory specialist....except it wasn't an appointment. I was told they would call me the next day sometime or maybe the day after that. I asked what phone # I should look for....They couldn't tell me. I received a call sometime the following week and a message was left I should call back. It was a day I had a number of planned appts and didn't get the message until that evening so couldn't call back.

Wish I could give the 0 stars! This company is horrible! We had my mother oxygen tanks promised multiple time frames and it kept changing. You have to CALL them because the website for delivery will change and no one will let you know. My mother could not be discharged from the hospital until the tanks were delivered. We were given 3 different times between 12pm-3, then 3-5pm then 5-8pm. I called customer service and spoke to supervisors and was given excuses and was even told one time that the driver said he would be there by 5pm. Tanks did not get to her home until 8:15pm!! We did not get out the hospital until after 9pm!

Do not use this company. The communication and customer service are absolutely awful. I have had to "update" my address and payment method at least 3x each even though nothing has changed on my end. They will not deal with your insurance company and suggest that you are responsible for that (I have BCBS, not some small or unknown company). They clearly have a script in front of them as 90% of what they say is "I undertsand" or "I am sorry to hear that" even when it's not a relevant comment. Find a better option. I wish I had.

They called and told me I was prescribed oxygen from my Dr. I haven't been made aware of that fact. Told them in needed to hear this order from my pulmonologist. Acted like they were put off by this request. After confirmation from Dr they told me it had to be delivered within 10 days of test results or insurance wouldn't pay. Wasn't made aware of the fact that I would be charged a FULL month's rental for three days in Sept. Delivered Sept 27. Called and questioned this. Was told they don't prorated bills Sept 27 thru Sept 30 135.00 dollars.

My experience with Apria Healthcare may be the worst experience I have had with any company. My device is 100% covered by insurance company and I still get billed by Apria. Despite many phone conversation with customer services, they refuse to resolve the problem. They have now involved a collection agency to collect a debt that I do not owe and have come up with another $25 dollar bill that they pulled from god knows where. I don't know if it is incompetence, greed or a little bit of both. Stay away from Apria Healthcare if you are able to. They are a nightmare.

Worst company ever! After being required to use them for CPAP and supplies, I started getting bills every month. I have an HRA that pays 100% of my medical bills. My insurance says I don’t owe them anything and I have told them repeatedly to bill my insurance but I still get call after call threatening to send me to collections. When I once again refused to pay their foreign robot caller, she told me that I would no longer receive supplies because I would not pay the outstanding balance. (We’re talking $36+ a “late fee” of $7, not hundreds.) If BCBS showed that I owed it, I would certainly pay it but until then, nope. And I will NEVER give them my credit card info. I have heard enough horror stories about that to know better. How does Apria continue to get away with this harassment??? Something needs to be done to stop this.

I stupidly chose Apria in September 2022 for CPAP equipment and supplies. My first encounter through today, has been the worst experience and if I could give this company worst than a 1 rating, they would deserve it. There are so many things that has caused me grief you would not believe it, but they do include No support of any kind, calling me several times at work telling me my insurance company is not in-network, which anyone would know Priority Health is, which made me sit on the phone while at work a ridiculous amount of time and numerous times trying to fix this and then me having to call Priority Health in which I was told every time that Apria's system shows they are no in-network for some reason but it is not true.

Absolutely the worst company I have ever encountered. From getting multiple orders wrong to their horrible billing department. Not one person working there seems to know what they are doing. Takes dozens of phone calls, emails and chats to try and get anything done. If you need them to bill your insurance company, good luck. Received a bill for services that should have gone to Insurance. Took over a year for them to finally bill the Insurance company, in the meantime they turned us over to collections. This has happened every time we have had the misfortune of having to deal with them.

I have repeatedly contacted Apria Healthcare for rental and supplies of the CPAP in 2022. Yet they still “find” charges that are allegedly unpaid. I was told the “final bill” was $17.51 on 6/6/2023. Although I sent the payment I have now been told there are two (2) other charges dating back to 2021, some two (2) years later. I stopped using this company due to overbilling.

Apria is the absolute worst healthcare provider out there. They should be investigated for fraud and dishonest customer practices. To be specific, I was connected to Apria as the provider of my CPAP equipment, which needs to be periodically replaced. All it is plastic tubes, tiny filters, plastic nose coverings, etc. If you go to the local pharmacy, none of the equipment is very expensive, but in theory Apria makes the process of using CPAP easier by sending you the equipment to your home and in appropriate intervals in accordance with normal usage. However, what actually happens is something quite sinister.

I've been a cpap customer for almost 6 years. Up until now have had relatively few issues. Two months ago I made a switch of the face cushion from full to hybrid at my doctor's recommendation. It tore up my nose and air get leaking. Just not the right fit for me. I tried to call for a month with long wait times over an hour. Not every day, but multiple times during the week. Even getting disconnected when finally getting through. Today I finally got through to request a return and exchange of two new and sealed face cushions. After over 1.5 hours on the phone no solution, just, "Oh well sorry. You can do what you want with the cushions." No solution, no empathy just take my money and run.

Scam company. Sent us bill 90 days later, awful. They need to close down and get reported. Stay away from them.

I have been an Apria customer for a long time. Really enjoyed my liquid oxygen until the other day when I found out that they aren't going to supply it anymore. They left me hanging. But thanks to the app for your lady that delivers my oxygen, Renee. She dropped off 12 tanks. I was on tanks before they put me on liquid. I've already been through two tanks since yesterday. They don't understand that I cannot go out without oxygen but yet they take the easiest way for me with my liquid oxygen away. A very unsatisfied customer!!!

Absolutely horrible company. There is no communication between their different departments, the doctors offices, the medical insurance company and their associates. They will lie to you, mislead you, give you the run around, give you false information and take no accountability when you call them out on it. The delivery people are horrible, they will lie and say they came to your home, called and knocked on your door and left because you did not answer. It has taken them 3.5 weeks to finally deliver a damaged wheelchair to us. And now they are saying we have to wait a for a replacement because they have none and the wheelchair is on backorder. Save yourself the headache, go to another company that cares and actually has some dignity to be honest, helpful, transparent and actually cares and wants to help the patient.

I am power of attorney for my brother who has Parkinson’s & Dementia. He was given a wheelchair after a broken hip early in 2023. He has not been able to walk since. Apria called me trying to repossess the wheelchair after a Medicare billing glitch. I tried getting information out of their billing department in order to track the error. I also offered to pay for the wheelchair outright- but they refused to discuss that. Guess they can bill Medicare over and over for the same equipment- so sale isn’t considered! They referred me to the local office in Melbourne Florida - who told me when I called that I’d have to talk to billing (who referred me to them) so I was in a complete non-response loop. I have blocked all their numbers in hopes that it forces them to communicate with me in writing. Not holding out much hope of anything sensible though!

They changed the model CPAP I ordered without my permission. They tried to doubled bill me for supplies, they billed my credit card one day before on April 14th, and the next day told me the bill was unpaid on the phone, and I still owed them $222.28. Also did not apply the $222.28 towards my $500 deductible they tried to collect from me. Also quote one price when placing an order and then charge a higher price when they fill the order. Quoted and the order was placed for $303.11, they told me the next day April 25th on the phone that I needed to pay $614.12. More than double the cost I placed the order for. Also told me that if I did not accept model AirSense 10, and if I wanted the latest model AirSense 11, that Kasier would not pay for it, and I would have to pay full price out of pocket.

I've been caught in this company's red tape for the past year about a previous balance owed that has been paid and they can't figure out how to take it out of their system. So every time I order supplies, they can't fill the order due to the unpaid balance that doesn't exist. I've wasted hours on the phone trying to get this cleared up. Stay away from this company!!

I was never told that after so long you end up owning the equipment and then you can’t have a pickup scheduled??? Like what? How am I supposed to get rid of a hospital bed? I’ve tried putting it on a marketplace and I have tried calling around for a pickup from anywhere. But I don’t think it’s cool to leave this responsibility for the patient or caregiver. If we rent it from you then come and pick it up and resell it or rent it out. Or go dump it .. So when you rent make sure you know you may have the equipment just sitting around your house until you can find someone to come get it for you. Ridiculous.

I feel it is necessary to write this review. First I like my C-PAP equipment however when it comes for me calling C-PAP to schedule for an enrollment on the phone it took me more than an hour to speak with someone and when I was trying to find out why does it take over an hour for someone to answer. The customer service appears to be in a hurry. I had to remind her that for one I have been waiting for more than an hour I wanted to at least get an apology from her and I had to remind her I am in control of this call and that I wanted her to feel sympathy with me because of my waiting more than an hour. Of course she was having none of it and she hanged up the phone. Apria, you have hire one the most nastiest customer service I have heard from a long time. What is wrong with some people not knowing that we are patient and it's not right that it takes more than an hours to get help. Unbelievable.

The title says it all. I frequently think about a hypothetical situation in which someone asks me to willingly agree to the products and services of Apria Healthcare (as opposed to my doctor just ordering it). I think I would rather just have health issues. I think about this at least three times a month. They are truly that bad.

Not very happy with Apria's policies. Purchased a new CPAP in December. Dr. Changes me to BiPap. Got new machine this week and they advised to return the old one with no credit towards the old one. I will go on Medicare in November and they adv I would have to start all over then. So in that time I will be paying new equipment price for a used equipment that I have already made 4 payments on. Seems a little like consumer fraud to me. If you are close to changing insurances and need supplies you may want to delay your purchase. I will have about 20 payments on a 10

Apria has provided me with CPAP equipment for almost 5 years. I have also had a 6-month experience in 2022 with an oxygen concentrator rental. Overall, each experience has been poor, although there have been a few good customer service people who individually were helpful. That part is hit or miss. My biggest complaint is dealing with the billing department. Billing staff appear reluctant to provide any information regarding pricing. Everyone in billing to whom I have spoken has a thick accent and they don't seem to listen to or understand me. It almost seems like there is a delay in the phone connection as if they are speaking from a distant country, so we often talk over each other due to the delay. I must ask the same question many times and even then, I am lucky to get an answer. The conversation has gotten terse on both sides because of the frustration of being unable to understand each other. It is just awful.

I am 64 years old and this is the WORST company I've ever had to deal with. Their employees are not well-trained and you get different answers depending on who you talk to. Their website is atrocious and USELESS. I have to call them every time I need to order supplies. Their billing is usually messed up as well. Yesterday hold time on the phone was over an hour! My Insurance company even hates them.

Apria Healthcare truly deserves the lowest rating possible. It has proven to be one of the most disappointing healthcare companies I have ever encountered. Since April 3, 2023, I have been tirelessly attempting to obtain a CPAP machine. Despite my doctor's office sending multiple prescriptions via fax and my persistent calls, every interaction with Apria Healthcare's representatives at the branch has resulted in claims of not receiving the faxes. On one occasion, I was informed that I was in their system, but specific information was missing. I promptly contacted my doctor again, who faxed over another prescription. This frustrating cycle has persisted since April 3, 2023. Three months have passed, and numerous calls have been made to the branch, yet I am still without a CPAP machine. As a result, my broken machine leaves me unable to sleep.

My personal information was hacked from April to May 2019 and from August 27 to October 10, 2021. The company cannot rule out the possibility that my information was used as a result of this incident but my date of birth, health insurance policy number or subscriber number, my address, email address, name, my telephone numbers, and my Social Security number are at risk. I have just received a letter letting me know about this two years later. They have said that they will provide me with one year of identity protection.

This is the worse company I've ever dealt with. Example: I received a bill for $11.40. The date of the invoice was June 6. On June 14 I paid with a credit card via Apria's website. On June 20 I get an automated call that I need to pay the bill to avoid further collection efforts. The bill isn't due for another 7 days and they are threatening collections! In addition, Medicare and my supplement company says I should owe $2 less then Apria says I owe. I pay the higher amount to avoid the aggravation, but it's an example of how bad this company is. AVOID THEM at all costs.

I hope you don't have to deal with this company! I've been trying to get an issue resolved for 3 and a half months and about 16 hours of my time. Apria has admitting to overcharging us, but have yet to see any money back. We were supposed to be charged around $80 (our portion) for CPAP machine and supplies. Apria put $258 in charges on my credit card in February alone. I called and told them to take my card off their files and it isn't very good business to make changes without asking/notifying first.

Breas Z2 Auto Does not work properly and no return. Have been having a hell of a time getting support for a Breas Z2 CPAP machine that simply does not work properly. Over the course of 2 months, the unit has been in the box waiting return instructions for 2 weeks, then at manufacturer for 4 weeks for review. Said it works fine, but it doesn't. Now Apria saying that since it's been more than 30 days, they can't accept a return. Let's see how this works for them. If you buy something, better hope it works or you're totally screwed.

The billing is so messed up that it affects my blood pressure!! I had a contract that after my supplemental Medicare insurance paid the initial deposit, I was supposed to pay 41.49 per month for 10 months. That is what was in the contract! All was going well for 2 payments and suddenly there was a charge for over $300. No explanation except that my insurance changed the initial deposit from Approved to Denied. This is **! In my research, I found that they actually re-submitted the exact same bill twice.

For months I have been trying to get my billing issue fixed. Apria told me I needed to contact my insurance which I did and they instructed me to get a new authorization from Apria. They stated the reason why the bill hasn’t been paid because of a bad authorization. I spend hours on the phone with my insurance and Apria on the phone. I was told by Apria that a new auth would be sent and everything would be taken care of. Two days later I’m still getting text message about equipment pick up. I call Apria and they don’t know what’s going on they said to call my insurance again because a auth was sent. I called my insurance and they stated that they never received anything. Then today I speak with my insurance and they said Apria didn’t send a auth because I was not compliant. I been using my Machine and they only read my card one time. I’ve never had this kind of trouble with any other company.

This company is a scam boiler room operation that offshores all customer service to the Philippines where well intentioned workers have limited scripts in their effort to resolve issues. They not only scam the US patients but the offshore workers they employ. I received a CPAP machine that did not work in August '22 and tried to have it picked up in September '22. They continued to bill me without picking up the machine and then started aggressive collection efforts for the increasing balance. I had approximately 25 documented conversations with offshore collectors wherein I told them the machine does not work and needs to be picked up. Every single time, they told me they needed to transfer me to the department that handles pickups, I waited on hold for between 5-10 minutes and then the call disconnected, EVERY SINGLE TIME.

Recently received my CPAP supplies which included a mask that was somewhat different than the one I had been using. It would not work with my current headgear. When I called Apria to inquire about it the customer service person was not receptive to my description of the issue and became rude and argumentative. We became disconnected. I think she hung up on me. This is not the first time I have had an issue with their customer service. If it wasn't so difficult, I would definitely switch suppliers. I would not recommend this company to anyone.

My billing has been messed up since I got my machine. I spent hours on the phone getting them to agree that they needed to correct their but they never do. They just try to get you to pay the balance even though they admit it’s wrong. Horrible company.

Everything about dealing with this company has been a nightmare. I got my CPAP machine about 2 months ago (having to track it down - they shipped it to the wrong address) after a 4 month wait, and it didn't come with everything I needed (no mask, no hose.) It came equipped with a tank - as expected. I got another package a month later that had the hose and mask. Great. The box also included a spare tank that was not for my machine. I never ordered a spare tank, and even if I had, the one I got was useless to me. I called customer service to ask for an RMA and a call tag. They told me to donate it to my pulmonologist. OK, fine.

RE: APRIA Healthcare. Be aware of this company, they will do anything to get money out of customers. I have tried for over a year to return equipment they delivered to my doorstep without my consent. I have called, sent messages and letters for this past year, a couple of times they scheduled a time to pick the equipment up, but never came. Now they have sent the bill to a collection agency, and I am up for almost $100 for equipment I never authorized, never needed and never used!

I have had oxygen concentrator since October 2022. I no longer need oxygen so I have tried multiple times to have pick up service. They will only pick up on Tuesdays and Thursdays, the only two days I cannot be gone from work. When I’ve tried to call for help, I am on hold longer than 30 min to only be disconnected when answered or I am transferred to “someone else.” I can’t lift the items to take them to the local office and I have told them that repeatedly. Yet they have left tags on my door asking me to call them and they have called my daughter because they haven’t been able to reach me about my equipment. They can certainly reach me about my bill.

PLEASE if you are on oxygen use another company like Major Medical. I get hung up on a lot, like when did that become a practice? I am kind and nice. I am asking for another refillable tank and they won't do it. They told me to take my emergency tank with me to appointments, what? I live rural. I am really stuck right now and they have hung up on me 6 times in 3 business days. I wanted a supervisor to call me. They assured me they would. It's now 3 days later. When I called them to tell them I'd be switching to MM and to send my prescription there...she hung up on me. So now I have to start the process all over with my Pulmonologist. THEY ARE HORRIBLE!! BE CAREFUL. BEWARE!!

You was given a junky old oxygen concentrator during covid. When it was time to pick it up I told the lady it wasn’t working. She said they would pick it up. I asked if I could pay to get it fixed and she said no. A month later they stopped supplying my CPAP supplies and I asked why and they said because I didn’t return the oxygen concentrator. They refused to pick it up. They are scamming Medicaid for the cost. You called three times to have it picked up and they refused. I emailed multiple people and no response. They are scamming Medicaid by saying we didn’t return the equipment but in fact they absolutely refuse to pick it up so they can write them off. They now refuse to supply my CPAP and I’m going to die because I have no other place to get it and they don’t care.

Very unprofessional company. Ordered equipment in Sept. 2022, delivered Nov. 2022. Originally was told my equipment would be covered in full. By my insurance company. Soon after began receiving bills and was told by several managers that they would be reviewing the recorded phone calls to confirm that I was told it was covered. I never received any calls back from the managers and then decided to return the equipment as it can be purchased online for less than their cost.

In October of last year, My PCP approved a referral to get a CPAP machine. I was told Apria Health will call us to get details. 2 Weeks passed and no one called us. I called and they said they have not received the Sleep Study. Ok, I contacted my PCP and they assured me that it was Faxed. Faxed....who uses faxes now on day when this could have been emailed. I call few days back and Apria representatives said that they still don't have it. My provider or PCP asked me to verify the fax number and it was the same they had on file. At this time it is November and finally said it was in review but they were short in personnel but someone will get back to me. December and no call after trying to get over their phone lines.

I was in need of a walker and wheel chair for ONE month. I was told I had to buy the walker and rent the wheelchair. After 11 months trying to straighten this account out I gave up. Apria billed to my wrong home address, to the wrong insurance company and overcharged. They turned my account over to a debt collector even though they had received repeated phone calls from my insurance company to re-submit the claims to the right address and with the correct billing codes. I've called and tried to get the account reviewed by them however they did not respond or review.

I was billed today by Apria for $19.50 with no explanation other than for CPAP supplies from April 2022. Why was I billed almost a year later and for what? I called customer service and explained I was current on the last statement I received from them in June 2022 so why do I now owe something? She would just say insurance company just denied their claim from last year and I needed to contact them. I was unsuccessful in getting anywhere with her so just gave up and decided to call my insurer. In meantime I looked at my claims from last year and discovered that the Apria claim had been denied because they had billed for equipment they'd already been paid for. My insurer is closed now but we'll talk tomorrow and hope they can resolve this. I've had other issues with Apria in past and this will be my last time using them.

I was with another health insurance and they authorized auto shipping of my CPAP supplies, then I switch my health insurance to Kaiser in September 2022. In October 2022, Kaiser authorized my CPAP supplies and APRIA was notified about the switch of my insurance. However, they still keep sending me the CPAP supplies that was authorized with my previous insurance company. It just chaotic now. Really would not recommend this company.